Webroot SecureAnywhere User Guide Complete Edition

Webroot SecureAnywhere User Guide Complete Edition
User Guide
for the
Complete Edition
Webroot Software, Inc.
385 Interlocken Crescent
Suite 800
Broomfield, CO 80021
www.webroot.com
Version 8.0.1
Webroot SecureAnywhere User Guide for the Complete Edition
Version 8.0.1; May, 2012
© 2011- 2012 Webroot Software, Inc. All rights reserved. Webroot is a registered trademark and SecureAnywhere is
a trademark of Webroot Software, Inc.
All other product and company names mentioned may be trademarks or registered trademarks of their respective
owners.
Contents
1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Using the main interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Using the system tray menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Viewing the protection status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Creating a Webroot account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Adding PCs to your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Adding mobile devices to your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Viewing the PC security status online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2: Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
About scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Running an immediate scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Running a custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Changing the scan schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Changing scan settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
3: Shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
About shields . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Realtime shield settings . . . . . . . . .
Changing Behavior shield settings . . . . . . . . .
Changing Core System shield settings . . . . .
Changing Web Threat shield settings . . . . . .
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4: Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
About the firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Changing firewall alert settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Managing network applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
5: Quarantine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
About quarantine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Managing quarantined items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Managing file detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Using antimalware tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Saving a threat log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
6: Identity Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
About the Identity shield . . . . . . . . . .
Changing Identity shield settings . . .
Managing protected applications . . .
Managing protected websites. . . . . .
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7: Password Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
About Password Management . . . . . . . . . . . .
Downloading the Passwords component . . . .
Capturing login credentials in a website. . . . .
Logging in to websites . . . . . . . . . . . . . . . . . .
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iii
Populating fields in web forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Managing credentials in the Passwords page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
8: Backup & Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
About Backup & Sync. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Downloading the Backup & Sync component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Configuring synchronized folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Using the Magic Briefcase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Copying files to the Web Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Managing files in the Webroot File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Managing files in the Backups page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
9: System Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
About cleanups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Running a cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Changing Windows Desktop settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Changing Windows System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Changing Application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Changing Internet Explorer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Using Secure File Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Viewing the Cleanup log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
10:System Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Controlling active processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Using SafeStart Sandbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
11:Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Saving a scan log . . . . . . . . . . . . . . .
Viewing the protection statistics . . . .
Viewing the execution history. . . . . .
Submitting a file . . . . . . . . . . . . . . . .
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12:My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
About My Account . . . . . . . . . . . . . .
Activating a new keycode. . . . . . . . .
Upgrading or renewing the software
Checking for software updates. . . . .
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13:Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Setting basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Setting self protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Setting access control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Defining proxy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Setting heuristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Importing or exporting settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
A: Webroot Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
B: Uninstalling the program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
C: License agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
iv
Contents
1: Getting Started
Webroot® SecureAnywhere™ delivers complete protection against
viruses, spyware, and other online threats without slowing down computer
performance or disrupting your normal activities. With its fast scans and
one-click threat removal, you can rest assured that malware is eliminated
quickly and easily. Webroot SecureAnywhere gives you the freedom to
surf, share, shop, and bank online—all with the confidence that your
computer and your identity will be kept safe.
This guide describes how to use all features and functions of the Webroot
SecureAnywhere Complete edition. The Complete edition uses a radically
new cloud-based approach to online security that protects you against the latest threats, scanning
your entire PC in about two minutes. It also updates itself so your protection is always current.
With the Complete edition, you can back up photos online, wipe away traces of all your browser
activity, block dangerous web links, and manage login information. Plus, with Webroot’s first-ofits-kind security portal, you can access all your passwords and manage the protection settings for
your PCs and mobile devices, no matter where you are.
To get started with Webroot SecureAnywhere, see the following topics:
 Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 2
 Using the main interface . . . . . . . . . . . . . . . . . . . . . . . . . . . page 5
 Using the system tray menu . . . . . . . . . . . . . . . . . . . . . . . . page 6
 Viewing the protection status . . . . . . . . . . . . . . . . . . . . . . . page 7
 Creating a Webroot account . . . . . . . . . . . . . . . . . . . . . . . . page 8
 Viewing the PC security status online . . . . . . . . . . . . . . . . page 11
1: Getting Started
1
Installing the software
SecureAnywhere can be installed on a Windows® 8, Windows 7, Vista®, or XP computer with an
Internet connection. If you purchased a multi-user license, you can use the same keycode to install
the software on up to three computers or five computers.
To install the program:
1
Before you begin:
•
Read the license agreement.
•
Make sure your system meets these minimum requirements:
Minimum system requirements
Windows operating Webroot SecureAnywhere can be installed on a computer with one of
system:
the following operating systems:
• Windows XP 32-bit and 64-bit SP2, SP3
• Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32bit and 64-bit (all Editions)
• Windows 7 32-bit and 64-bit (all Editions), Windows 7 SP1 32-bit
and 64-bit (all Editions)
• Windows 8 32-bit and 64-bit (all Editions)
2
2
RAM:
128 MB (minimum);
2 GB recommended
Hard disk space:
10 MB
Internet/Browser:
Internet access is required.
Browser:
• Internet Explorer 7.0 and higher (32-bit only)
• Mozilla Firefox 3.6 and higher (32-bit only)
Note: The Identity shield also supports Google Chrome 11 and higher,
and Opera 9 and higher (32-bit only).
•
Make sure your computer is connected to the Internet.
•
Close all programs that may be open on your computer.
•
Make sure you have the keycode. Your keycode comes in an email message or is listed
on the instructions inside the retail box. The keycode is associated only with the
Webroot SecureAnywhere software and does not include any information related to
your computer or its configuration. Webroot does not use the keycode in any way to
track individual use of its products.
Start the installation routine either from a CD or from a downloaded file:
•
If you are installing from a CD, insert the CD into the CD drive. An installation dialog
opens where you can click a link to begin. If the installation dialog does not open, use
Windows Explorer to navigate to your CD drive and double-click the software’s
installation file.
•
If you are installing from a downloaded file, navigate to where you downloaded the
file in Windows Explorer and double-click the file to start the installation. Click Run
to begin.
1: Getting Started
The Webroot Installer dialog opens.
3
Enter your keycode in the field. (If your keycode came in an email, you can cut and paste
the code into this field.)
4
If desired, you can click Change installation options at the bottom of the dialog to
modify these settings:
•
Create a shortcut to Webroot on the desktop. This option places a shortcut icon on
your Windows Desktop for Webroot SecureAnywhere.
•
Randomize the installed filename to bypass certain infections. This option changes
the Webroot installation filename to a random name (for example, “QrXC251G.exe”),
which prevents malware from detecting and blocking Webroot’s installation file.
•
Protect the Webroot files, processes, and memory from modification. This option
enables self protection and the CAPTCHA prompts. (CAPTCHA requires you to read
distorted text on the screen and enter the text in a field before performing any critical
actions.) For more information, see “Setting self protection” on page 122 and “Setting
access control” on page 123.
Click Close when you’re done.
5
In the main installation dialog, click Agree and Install.
1: Getting Started
3
6
If you are prompted to enter an email address, enter your address and click Continue.
Webroot SecureAnywhere launches a scan.
When the scan completes, the main interface of Webroot SecureAnywhere opens (see
“Using the main interface” on page 5).
If Webroot SecureAnywhere detects threats during the scan, it moves the items to
quarantine where they are rendered inoperable and can no longer harm your system or
steal data. For more information, see “About scans” on page 16 and “About quarantine”
on page 42.
After the initial scan, Webroot SecureAnywhere automatically scans your computer daily
and constantly monitors activity as you surf the Internet. You do not need to launch a scan
yourself or schedule scans. Webroot SecureAnywhere does all the work for you in the
background.
To verify that SecureAnywhere is running, look for the Webroot icon in the system tray.
If an important message requires your attention, the icon turns yellow or red, and a dialog
opens with further details.
7
4
If you purchased a multi-user license, follow the previous steps to install SecureAnywhere
on other PCs.
1: Getting Started
Using the main interface
The main interface provides access to all Webroot SecureAnywhere functions and settings. To
open the main interface, right-click on the Webroot icon
from the system tray menu, then click
View Status. If you cannot locate the system tray icon, open the Windows Start menu, click All
Programs (or Programs), Webroot SecureAnywhere, then Webroot SecureAnywhere again.
When you open the main interface, it displays the Overview panel.
On the left side of the panel, the main interface includes the following navigation buttons and
links:
Navigation buttons and links
Overview
View your system status and manually scan your computer.
PC Security
Run custom scans, change shield settings, set firewall protection, and
manage the quarantine.
Identity & Privacy
Protect sensitive data that may be exposed during your online
transactions and automatically fill in user names and passwords.
Backup & Sync
Protect your files by uploading them to Webroot’s online repository.
System Tools
Use tools to manage processes and files, clean up files, view reports,
and submit a file to Webroot Support.
My Account
View your SecureAnywhere account information, check for updates,
and renew or upgrade your subscription.
Settings
Set advanced configuration options, proxy server settings, scan and
shield settings, heuristics, and access control.
Help and Support
Connect to Webroot SecureAnywhere support options, Help files,
FAQs, and user guides.
1: Getting Started
5
Using the system tray menu
The system tray menu provides access to system status and some common Webroot
SecureAnywhere functions. To open the system tray menu, right-click on the Webroot icon
which is usually located in the bottom right of your computer desktop.
,
Note: If the icon does not appear in the system tray, open the main interface, go to
Settings, Basic Configuration, and click in the box for Show a system tray icon.
The system tray menu provides the following selections:
System Tray Menu
6
View Status
Opens the main interface and displays your computer’s security status.
(This selection is only available when the main interface is closed.)
Scan Now
Scans your computer for spyware, viruses, and other types of malware.
Check for updates
Checks for the latest software version and downloads it. Typically, you do
not need to check for updates. Your device checks into the cloud at regular
intervals and automatically updates the software. Only use this option if
you want to force changes immediately.
Save a Scan Log
Saves a log of scanning activity that you can send to Webroot Support for
diagnostics.
Shut down Webroot
Closes the main interface and stops all protection operations. Be aware
that if you shut down Webroot SecureAnywhere, your computer is not
protected.
1: Getting Started
Viewing the protection status
To show your computer’s overall protection status, the system tray icon and the main interface
change colors, as follows:
•
Green. Your computer is secure.
•
Yellow. One or more messages require your attention.
•
Red. One or more critical items require your intervention.
To view details about the current status and settings, open the main interface by right-clicking on
the Webroot icon
from the system tray menu, then View Status.
If your system is secure, the main interface is green and displays a message that you are protected.
If an issue requires your attention, the main interface describes the problem.
SecureAnywhere also opens an alert in the system tray.
SecureAnywhere takes the appropriate action to quarantine the items. It may also prompt you to
take action yourself (see “Running an immediate scan” on page 17 and “Managing quarantined
items” on page 43).
1: Getting Started
7
Creating a Webroot account
By creating a Webroot account, you can view the security status of your device remotely. The
SecureAnywhere website shows if your device is secure, or if it’s infected with a virus, spyware,
or other online threat.
Note: If you have a multi-licensed version, you can view the status of all devices in your
account and set access levels for additional users associated with the account. For more
information about administrator functions, see the SecureAnywhere Website User Guide.
To create an account:
1
Open your browser and go to my.webrootanywhere.com.
2
Click Sign up now in the Create an account panel of the SecureAnywhere website.
3
Complete the registration information and click Register Now. (For more information, see
the SecureAnywhere Website User Guide.)
Webroot SecureAnywhere sends a confirmation message to the email address you
specified.
4
Open your email application. Click the link in the confirmation email message to open the
Confirm Registration page.
Note: Until you click the link in the confirmation email and validate your account, you
won’t be able to log in to the Webroot SecureAnywhere website.
5
SecureAnywhere requests two randomly selected characters of the security code you
specified when you created the account. Type the requested characters and click Confirm
Registration Now.
The SecureAnywhere website opens.
8
1: Getting Started
6
Click on Go to PC Security to access status information for your computer. For more
information, see “Viewing the PC security status online” on page 11.
Note: When you install SecureAnywhere on additional PCs using the same multi-license
keycode, their status information automatically displays in this website. For example, if
you installed SecureAnywhere on five computers, the PC Security panel displays “5 PCs
Protected.” If you installed SecureAnywhere on an additional PC using a different
keycode, you need to manually add its keycode to the website, as described in “Adding
PCs to your account” on page 9.
7
To begin using the Backups feature and the Passwords feature, click Set Up Account Now
in both the Backups and Passwords panels. Your Complete subscription also includes
SecureAnywhere apps for your mobile phones and tablets. For download instructions, see
Downloading SecureAnywhere Mobile Complete.
Adding PCs to your account
If you have a multi-licensed SecureAnywhere edition, you can install the software on additional
PCs using the same keycode. After installation is complete, the PCs automatically report their
status to the SecureAnywhere website and appear in the PC Security panel.
If you purchased another SecureAnywhere product with a new keycode, you must add that
keycode to your account before you can view it on the SecureAnywhere website. Follow the
instructions below to add a PC with a different keycode.
To add a managed PC to your account:
1
Look for the arrow next to your login ID in the upper right of the panel. Click on the arrow
to open the drop-down menu.
1: Getting Started
9
2
Click Manage Keycodes from the drop-down menu.
3
Click Add Product Keycode.
4
In the displayed field, enter your keycode and click Add.
The new device will appear in the website the next time SecureAnywhere reports its
status. You can force a status update by running a scan on the PC (see “Running an
immediate scan” on page 17).
Adding mobile devices to your account
Webroot security apps are available for Android and Apple devices at Webroot Mobile & Tablet
Security. For Android smartphones and tablets, you can view status information in the
SecureAnywhere website. Simply install Webroot’s Android app using your Webroot account
login credentials and the product keycode. The information for the mobile device then appears in
the Mobile Security panel.
If for some reason the device information does not appear, you can manually add the app’s
keycode in the Manage Keycodes panel. To do this, follow the previous instructions for
“Adding PCs to your account.”Note: Your Complete subscription includes
SecureAnywhere apps for your mobile phones and tablets. For download instructions, see
Downloading SecureAnywhere Mobile Complete. When installation is complete, your
devices automatically appear in your SecureAnywhere account.
10
1: Getting Started
Viewing the PC security status online
The SecureAnywhere website contains your license and status information. If you have not yet
created an account, see “Creating a Webroot account” on page 8.
To view PC status online:
1
Log in at my.webrootanywhere.com.
2
Click Go to PC Security.
The PC Security page opens and shows each computer managed in your account.
3
Click on the desired PC.
1: Getting Started
11
A dialog opens that provides license information and status of previous scans on this
device. If SecureAnywhere has not detected any threats, the About panel displays
“Protected” in green, as shown in the following example.
Note: For easier viewing, you can change the display name for your PC. To do this, click
the Edit link at the top of the dialog. Enter a new name and click the checkmark
.
If SecureAnywhere detected a threat during a recent scan, this panel displays “Infected” in
red, as shown in the following example. Click on the Scan Information tab to view the
scan results. In the Result column on the far right, you can click the View Bads link for
more information about the threat. To remove the threat, open SecureAnywhere from your
PC and run a scan (see “Running an immediate scan” on page 17). Check quarantine to
make sure the threat has been removed (see “Managing quarantined items” on page 43).
Note: If you want to remove an old computer from the PC Security panel (one that no
longer includes the SecureAnywhere software), click the Advanced Options tab, then the
Deactivate Computer button.
4
12
If you are an advanced user, you may want to adjust the security settings for each PC
managed in your account. To do this, click the drop-down arrow in the Security Setting
field, select a new setting from the drop-down menu, and click the checkmark .
1: Getting Started
Note: “Medium” is the recommended setting for normal use. You should only change the
setting to “High” or “Maximum” if you suspect that your computer is infected.
By default, Webroot SecureAnywhere uses the settings that you configured in the desktop
application (“User Configuration”). To learn more about the settings, click the blue
question mark
button next to the field. A panel opens that describes the type of
protection available. To learn more about heuristics, see “Setting heuristics” on page 126.
1: Getting Started
13
14
1: Getting Started
2: Scans
When Webroot SecureAnywhere scans your computer, it searches for spyware, viruses, and any
other threats that may infect your computer or compromise your privacy. If it detects a known
threat, it moves the item to quarantine, where it is rendered inoperable and can no longer run on
your computer.
Scans run daily without disrupting your work. If you want to change the automatic scanning
behavior, see the following topics:
 About scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 16
 Running an immediate scan . . . . . . . . . . . . . . . . . . . . . . . page 17
 Running a custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . page 19
 Changing the scan schedule . . . . . . . . . . . . . . . . . . . . . . . page 21
 Changing scan settings . . . . . . . . . . . . . . . . . . . . . . . . . . . page 23
2: Scans
15
About scans
During a scan, Webroot SecureAnywhere searches all areas of your computer where potential
threats can hide, including drives, files, the Windows registry, and system memory. To detect
threats, it looks for any items that match our threat definitions, items listed in our online
community database, or items that exhibit suspicious behavior.
You can check the scan statistics by clicking PC Security. The Scan tab shows the most recent
scan results, total scans, threats removed, and active threats detected.
Scans run automatically every day, at about the same time you installed the software. For example,
if you installed the software at 8 p.m., Webroot SecureAnywhere always launches a scan around
8 p.m. It will not disrupt your work, nor will it launch while you are gaming or watching a movie.
If any threats are removed during scans, Webroot SecureAnywhere will launch a follow-up scan.
You can also view scan results online, as shown in the website example below (see “Viewing the
PC security status online” on page 11).
16
2: Scans
Running an immediate scan
Although scans run automatically, you can launch a scan at any time. An immediate scan might be
necessary if you surfed a high-risk website (networking, music, or adult entertainment),
downloaded high-risk items (screen savers, music, or games), or accidentally clicked on a
suspicious pop-up advertisement.
You can scan for threats by doing either of the following:
2: Scans
•
If the main interface is closed, right-click the System Tray icon
and select Scan Now.
This runs a Deep scan, which looks for all types of malware in every area.
•
If the main interface is open, click Scan My Computer from the Overview panel. This
runs a Deep scan, which looks for all types of malware in every area.
•
To target an area for scanning, open Windows Explorer and right-click on the file, folder,
or drive. From the pop-up menu, select Scan with Webroot.
17
You can also run a quick memory scan or a customized scan. For instructions, see “Running a
custom scan” on page 19.
If Webroot SecureAnywhere locates a threat, it displays information about what it found. To
remove a threat, make sure its checkbox is selected and click Next to continue.
Threats are moved to quarantine, where they are rendered inoperable. You do not need to delete
them or do anything else. If you want to view quarantined items, click PC Security, the
Quarantine tab, then the View Quarantine button. For more information, see “Managing
quarantined items” on page 43.
When a threat is removed, Webroot SecureAnywhere launches a follow-up scan to make sure your
system is clean.
18
2: Scans
Running a custom scan
Webroot SecureAnywhere allows you to select several types of scans:
•
Quick. A surface scan of files loaded in memory. This scan runs quickly, but may miss
some types of inactive malware that launch after a system reboot. Note: If the Quick scan
misses an infection, the main interface remains red until you run a Full or Deep scan.
•
Full. A scan of all hard drives. This type of scan is helpful if you frequently switch
between system partitions or you have several programs that have never been scanned
before.
•
Deep. An analytical scan that searches for all types of threats, including rootkits and
inactive malware. This is the default scan that runs from the main panel or system tray.
•
Custom. A customized scan of files and folders (see the instructions below).
To run a custom scan:
2: Scans
1
Open the main interface (see “Using the main interface” on page 5).
2
Click PC Security.
3
From the Scan tab, click Custom scan.
19
20
4
In the Customized Scan dialog, select the radio button for the type of scan you want to
perform. If you want to select specific files or drives, choose Custom. Then you can either
drag/drop files into this dialog or click the Add File/Folder button to select the directories
and files you want.
5
Click the Scan button to launch the scan.
2: Scans
Changing the scan schedule
Webroot SecureAnywhere launches scans automatically every day, at about the same time you
installed the software. If desired, you can change the scan schedule to run at different times.
To change the scan schedule:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
In the Settings dialog, click Scan Schedule.
4
Make sure the Enable Scheduled Scans checkbox is selected.
5
In the Scan Frequency field, select one of the following options: every day, a day of the
week, or when you boot up (turn on your computer).
6
In the Time field, select an approximate time for the scan to launch.
Note: The scan will launch when computer resources are available, generally within an
hour of the time you select.
7
2: Scans
If you want to change one of the schedule settings, select its checkbox to disable it
(uncheck the box) or activate it (check the box). When you’re done, click Save All.
21
The settings are described in the table below.
Scan schedule options
Scan on bootup if the computer Launches a scheduled scan within an hour after you turn on your
is off at the scheduled time
computer. If this option is disabled, Webroot SecureAnywhere
ignores missed scans.
Hide the scan progress window Runs scans silently in the background. If this option is disabled,
during scheduled scans
a window opens and shows the scan progress.
Only notify me if an infection
is found during a scheduled
scan
Opens an alert only if it finds a threat. If this option is disabled, a
small status window opens when the scan completes, whether a
threat was found or not.
Do not perform scheduled
scans when on battery power
Helps conserve battery power. If you want Webroot
SecureAnywhere to launch scheduled scans when you are on
battery power, deselect this option.
Do not perform scheduled
scans when a full screen
application or game is open
Ignores scheduled scans when you are viewing a full-screen
application (such as a movie) or a game. Deselect this option if
you want scheduled scans to run anyway.
Randomize the time of
Determines the best time for scanning (based on available
scheduled scans up to one hour system resources) and runs the scan within an hour of the
for distributed scanning
scheduled time. If you want to force the scan to run at the exact
time scheduled, deselect this option.
Perform a scheduled Quick
Scan instead of a Deep Scan
22
Runs a quick scan of memory. We recommend that you keep this
option deselected, so that deep scans run for all types of
malware in all locations.
2: Scans
Changing scan settings
Scan settings provide advanced users with a little more control over scanning performance.
To change the scan settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
In the Settings dialog, click Scan Settings.
4
If you want to change a setting, select its checkbox to disable it (uncheck the box) or
activate it (check the box). When you’re done, click Save All.
The settings are described in the table below.
Scan settings
2: Scans
Enable Realtime Master Boot
Record (MBR) Scanning
Protects your computer against master boot record (MBR)
infections. An MBR infection can modify core areas of the
system so that they load before the operating system and can
infect the computer. We recommend that you keep this option
selected. It adds only a small amount of time to the scan.
Enable Enhanced Rootkit
Detection
Checks for rootkits and other malicious software hidden on your
disk or in protected areas. Spyware developers often use rootkits
to avoid detection and removal. We recommend that you keep
this option selected. It adds only a small amount of time to the
scan.
23
Scan settings (continued)
Enable “right-click” scanning
in Windows Explorer
Enables an option for scanning the currently selected file or
folder in the Windows Explorer right-click menu.
This option is helpful if you
downloaded a file and want to
quickly scan it.
Update the currently scanned
folder immediately as scanned
Displays a full list of files as Webroot SecureAnywhere scans
each one. If you want to increase scan performance slightly,
deselect this option so that file names only update once per
second on the panel. Webroot SecureAnywhere will still scan all
files, just not take the time to show each one on the screen.
Favor low memory usage over
fast scanning
Reduces RAM usage in the background by using less memory
during scans, but scans will also run a bit slower. Deselect this
option to run faster scans and use more memory.
Favor low CPU usage over fast Reduces CPU usage during scans, but scans will also run a bit
scanning
slower. Deselect this option to run faster scans.
Save non-executable file details Saves all file data to the scan log, resulting in a much larger log
to scan logs
file. Keep this option deselected to save only executable file
details to the log.
24
Show the “Authenticating
Files” pop-up when a new file
is scanned on-execution
Opens a small dialog whenever you run a program for the first
time. Keep this option deselected if you do not want to see this
dialog.
Scan archived files
Scans compressed files in zip, rar, cab, and 7-zip archives.
2: Scans
3: Shields
Shields monitor functions related to web browsing and system activity. If a suspicious item tries
downloading or running on your computer, the shields automatically block and quarantine the
item. For some types of shields, an alert asks if you want to continue the download or block it.
Note: If an alert opens and you aren’t certain whether to allow or block the detected item,
your safest action is to block it. The file name is displayed in the alert box. Write down the
file name and do an Internet search on that file or contact Webroot support at
https://www.webrootanywhere.com/support.
If you want to change the shielding actions, see the following topics:
 About shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 26
 Changing Realtime shield settings . . . . . . . . . . . . . . . . . . page 27
 Changing Behavior shield settings . . . . . . . . . . . . . . . . . . page 29
 Changing Core System shield settings . . . . . . . . . . . . . . . page 31
 Changing Web Threat shield settings . . . . . . . . . . . . . . . . page 33
3: Shields
25
About shields
Shields constantly monitor activity while you surf the Internet and while you work on your
computer. The shields protect your computer from malware and viruses, as well as settings for
your browser and the Windows system. Webroot has preconfigured the shields for you, based on
our recommended settings. You do not need to configure any settings yourself.
To view the shield status, click PC Security and the Shields tab. Each shield setting is displayed in
this panel. A green button next to the shield name indicates the shield is on. We recommend that
you keep all shields enabled; however, you can disable a shield by clicking the green button.
Click to turn on and off
Shields run in the background without disrupting your work. If a shield detects an item that it
classifies as a potential threat or does not recognize, it opens an alert. The alert asks if you want to
allow the item to run or you want to block it.
If you recognize the file name and you are purposely downloading it (for example, you were in the
process of downloading a new toolbar for your browser), click Allow to continue. If you were not
trying to download anything, you should click Block. As you surf Internet sites, you could be
targeted for a drive-by download, where an unwanted program launches and silently installs on
your computer as you view pages.
26
3: Shields
Changing Realtime shield settings
The Realtime shield blocks known threats that are listed in Webroot’s threat definitions and
community database. If the shield detects a suspicious file, it opens an alert and prompts you to
block or allow the item. If it detects a known threat, it immediately blocks and quarantines the item
before it causes damage to your computer or steals your information.
To change shield settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
From the Settings dialog, click Realtime Shield.
4
If you want to change a setting, select its checkbox to disable it (uncheck the box) or
activate it (check the box). When you’re done, click the Save All button.
Note: We recommend that you keep Webroot’s default settings. If you make changes and
decide you want to return to the recommended settings, click the Reset to Defaults button.
3: Shields
27
The settings are described in the table below.
Realtime shield settings
Enable Predictive Offline
Protection from the central
Webroot database
Downloads a small threat definition file to your computer,
which protects your computer even when it’s offline. We
recommend that you keep this option selected.
Remember actions on blocked
files
Remembers how you responded in an alert (allowed a file or
blocked it) and won’t prompt you again when it encounters the
same file. If this option is deselected, Webroot SecureAnywhere
opens an alert every time it encounters the file in the future. (If
you blocked a file and want it restored, you can retrieve it from
quarantine.)
Automatically quarantine
previously blocked files
Opens an alert when it encounters a threat and gives you the
option of blocking it and sending it to quarantine. If this option
is deselected, you must run a scan manually to remove a threat.
Automatically block files when Automatically blocks threats and sends them to quarantine. If
detected on execution
this option is deselected, you must respond to alerts about
detected threats.
28
Scan files when written or
modified
Scans any new or modified files that you save to disk. If this
option is deselected, it ignores new file installations (however, it
will still alert you if a threat tries to launch).
Block threats automatically if
no user is logged in
Stops threats from executing even when you are logged off.
Threats are sent to quarantine without notification.
3: Shields
Changing Behavior shield settings
The Behavior shield analyzes the applications and processes running on your computer. If it
detects a suspicious file, it opens an alert and prompts you to block or allow the item. If it detects a
known threat, it immediately blocks and quarantines the item before it causes damage to your
computer or steals your information.
To change shield settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
From the Settings dialog, click Behavior Shield.
4
If you want to change a setting, select its checkbox to disable it (uncheck the box) or
activate it (check the box). When you’re done, click the Save All button.
Note: We recommend that you keep Webroot’s default settings. If you make changes and
decide you want to return to the recommended settings, click the Reset to Defaults button.
3: Shields
29
The settings are described in the table below.
Behavior shield settings
Assess the intent of new
Watches the program’s activity before allowing it to execute. If
programs before allowing them it appears okay, Webroot SecureAnywhere allows it to launch
to execute
and continues to monitor its activity.
Enable advanced behavior
interpretation to identify
complex threats
Employs a thorough analysis of a program to examine its intent.
(For example, a malware program might perform suspicious
activities like modifying a registry entry, then sending an email.)
Track the behavior of untrusted Watches programs that have not yet been classified as legitimate
programs for advanced threat
or as malware.
removal
Automatically perform the
Does not prompt you to allow or block a potential threat.
recommended action instead of Webroot SecureAnywhere will determine how to manage the
showing warning messages
item.
Warn if untrusted programs
attempt low-level system
modifications when offline
30
Opens an alert if an unclassified program attempts to make
changes to your system when you are offline. (Webroot
SecureAnywhere cannot check its online threat database if you
are disconnected from the Internet.)
3: Shields
Changing Core System shield settings
The Core System shield monitors the computer system structures and makes sure malware has not
tampered with them. If it detects a suspicious file trying to make changes, it opens an alert and
prompts you to block or allow the item. If it detects a known threat, it immediately blocks and
quarantines the item before it causes damage to your computer or steals your information.
To change shield settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
From the Settings dialog, click Core System Shield.
4
If you want to change a setting, select its checkbox to disable it (uncheck the box) or
activate it (check the box). When you’re done, click the Save All button.
Note: We recommend that you keep Webroot’s default settings. If you make changes and
decide you want to return to the recommended settings, click the Reset to Defaults button.
3: Shields
31
The settings are described in the table below.
Core System shield settings
Assess system modifications
before they are allowed to take
place
Intercepts any activity that attempts to make system changes,
such as a new service installation.
Detect and repair broken
system components
Locates corrupted components, such as a broken Layered
Service Provider (LSP) chain or a virus-infected file, then
restores the component or file to its original state.
Prevent untrusted programs
Stops unclassified programs from changing the kernel memory.
from modifying kernel memory The kernel is the central component of most computer operating
systems. It acts as a bridge between applications and data
processing done at the hardware level.
32
Prevent untrusted programs
from modifying system
processes
Stops unclassified programs from changing the system
processes.
Verify the integrity of the LSP
chain and other system
structures
Monitors the Layered Service Provider (LSP) chain and other
system structures to make sure malware does not corrupt them.
Prevent any program from
modifying the HOSTS file
Stops spyware from attempting to add or change the IP address
for a website in the hosts file. It opens an alert where you can
block or allow the changes. The hosts file is a Windows file that
helps direct your computer to a website using Internet Protocol
(IP) addresses.
3: Shields
Changing Web Threat shield settings
The Web Threat shield protects your system as you surf the Internet. If it detects a website that
may be a threat, it opens an alert that allows you to decide whether you want to block the site or
continue despite the warning. When you use a search engine, this shield analyzes all the links on
the search results page and then displays an image next to each link that signifies whether it’s a
trusted site (green checkmark) or a potential risk (red X).
To change shield settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
In the Settings dialog, click Web Threat Shield.
4
If you want to change a setting, select its checkbox to disable it (uncheck the box) or
activate it (check the box).
Note: We recommend that you keep Webroot’s default settings. If you make changes and
decide you want to return to the recommended settings, click the Reset to Defaults button.
3: Shields
33
The settings are described in the following table.
Web Threat shield settings
Analyze search engine results When you use a search engine, Webroot SecureAnywhere
and identify malicious websites analyzes all links displayed on the search results page by
before visitation
running the URLs through its malware-identification engine. It
then displays an image next to each link that signifies its risk
level.
For example, if a site is known for spreading malware
infections, it displays a “Known Threat” image next to the link.
34
Enable deep content analysis
Analyzes all data traffic on your computer as you visit websites.
If threats try to install, it blocks their activity.
Look for malware on websites
before visitation
When you enter the URL for a website in your browser’s
address bar or click on a link to a site, Webroot SecureAnywhere
runs the URL through its malware-identification engine. If the
site is associated with malware, it blocks it from loading in your
browser.
Look for exploits in website
content before visitation
Looks for cross-site scripting attacks that may try to redirect you
to a different website.
5
If you want to create a list of websites to always block or always allow, click View
Websites. In the dialog, enter a website name in the field (in the form of
www.sitename.com) and click Add Website. In the table, select whether you want to
allow this website (click the Allow radio button) or you want to block it (click the Block
radio button). When you’re done, click Close.
6
When you’re done with Web Threat settings, click the Save All button.
3: Shields
4: Firewall
You can use the Webroot firewall to monitor data traffic and block potential threats. The Webroot
firewall, when used with the your computer’s built-in Windows firewall, provides thorough
protection for your computer system and your security.
The Webroot firewall is already configured with our recommended settings. However, if you
would like to change the firewall options, see the following topics:
 About the firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 36
 Changing firewall alert settings . . . . . . . . . . . . . . . . . . . . . page 37
 Managing network applications . . . . . . . . . . . . . . . . . . . . page 38
4: Firewall
35
About the firewall
The Webroot firewall monitors data traffic traveling out of your computer ports. It looks for
untrusted processes that try to connect to the Internet and steal your personal information. It works
with the Windows firewall, which monitors data traffic coming into your computer. With both the
Webroot and Windows firewall turned on, your data has complete inbound and outbound
protection.
You should not turn off either the Windows firewall or the Webroot firewall. If they are disabled,
your system is open to many types of threats whenever you connect to the Internet or to a network.
These firewalls can block malware, hacking attempts, and other online threats before they can
cause damage to your system or compromise your security.
The Webroot firewall is preconfigured to filter traffic on your computer. It works in the
background without disrupting your normal activities. If the firewall detects any unrecognized
traffic, it opens an alert where you can block the traffic or allow it to proceed.
We recommend that you keep the firewall enabled. However, you can disable it by clicking PC
Security and the Firewall tab. Click the green button to turn it off. (A green button indicates the
shield is on; a gray button indicates the shield is off.)
Click to turn on and off
36
4: Firewall
Changing firewall alert settings
You can adjust how the firewall manages processes and whether it should open an alert when it
does not recognize a process.
To change firewall alert settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click PC Security.
3
Click the Firewall tab.
4
Click a radio button to select an alerting method.
Click to select an
alerting method
4: Firewall
37
Managing network applications
To protect your computer from hackers and other threats, the firewall monitors processes that
attempt to access the Internet. It also monitors the ports used for communicating with the Internet.
You have control over whether Webroot SecureAnywhere will allow or block certain processes
and port communications.
To change settings for active connections:
38
1
Open the main interface (see “Using the main interface” on page 5).
2
From the main interface, click PC Security.
3
Click the Firewall tab.
4
At the bottom of the panel, click View Network Applications.
4: Firewall
The Network Applications dialog opens.
5
4: Firewall
Click on a radio button to allow or block a process, or to allow or close a port.
39
40
4: Firewall
5: Quarantine
The Webroot quarantine is a holding area for potential threats found during scan and shielding
activities. Items in quarantine are rendered inoperable and cannot harm your computer. You do not
need to delete them, unless you want to conserve disk space. You can also restore items from
quarantine, if necessary.
To manage file detection and perform some advanced quarantining functions, see the following
topics:
 About quarantine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 42
 Managing quarantined items . . . . . . . . . . . . . . . . . . . . . . . page 43
 Managing file detection . . . . . . . . . . . . . . . . . . . . . . . . . . . page 45
 Using antimalware tools . . . . . . . . . . . . . . . . . . . . . . . . . . page 47
 Saving a threat log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 49
5: Quarantine
41
About quarantine
As Webroot SecureAnywhere scans and shields your computer, it removes all items associated
with threats from their current locations. It then disables their operation and moves them to a
holding area, called quarantine. While in quarantine, threats can no longer harm your computer or
steal your information.
Your safest action is to keep items in quarantine until you have a chance to test your computer and
determine if all programs still work properly after the scan. If you discover that some legitimate
programs cannot function after an item was moved to quarantine, you can restore the item to its
original location.
To view and manage quarantined items, click PC Security and the Quarantine tab.
42
5: Quarantine
Managing quarantined items
Once items are moved to quarantine, they are disabled and cannot harm your computer. However,
you may want to delete or restore quarantined items in the following circumstances:
•
If you want to conserve disk space, you can delete the items permanently.
•
If you discover that a program is not working correctly without the quarantined item, you
can restore it. In rare cases, a piece of spyware is an integral part of a legitimate program
and is required to run that program.
To view and manage items in quarantine:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click PC Security, then click the Quarantine tab.
3
Click the View Quarantine button.
The Quarantine panel shows the name of the item, its original location, and the date and
time it was quarantined.
5: Quarantine
43
4
44
If you want to delete or restore the item, click in its checkbox to select it. Then do either of
the following:
•
If you want to remove the item permanently, click Erase. Be aware that after erasing
it, you can never restore the item.
•
If you want to move the item back to its original location, click Restore. When an
item is restored, Webroot SecureAnywhere will no longer detect it during scans. If you
want the item to be detected again in the future, you can change its detection rules (see
“Managing file detection” on page 45).
5: Quarantine
Managing file detection
If you want more control over scans and shielding when Webroot SecureAnywhere encounters a
specific executable file, you can use Detection Configuration to specify one of the following
actions:
•
Allow. Ignore the file during scans and shielding.
•
Block. Stop a file from executing or being written to your computer.
•
Monitor. Watch the program to determine if it is legitimate or related to malware.
Detection configuration acts as an override to Webroot SecureAnywhere’s default scanning and
shielding behavior.
To use Detection Configuration:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click PC Security, then click the Quarantine tab.
3
Under Detection Configuration, click the Configure button.
5: Quarantine
45
The Detection Configuration panel opens.
4
You can add executable files to this list. (Executable files typically have an extension of
exe, dll, sys, drv, or com.) To add files, click the Add File button. You can also drag and
drop a file from Explorer.
The file name appears in the Threat column. (If Webroot SecureAnywhere detected other
copies of this file with different file names, it only shows the file name that it last
detected.)
5
In the right column, select the radio button for either Allow, Block, or Monitor.
If you want to clear the list, click the Remove all button.
46
5: Quarantine
Using antimalware tools
Webroot SecureAnywhere provides tools for manually removing threats and for performing
actions associated with threat removal. You should only use these tools if you are an advanced user
or if Webroot Support is assisting you. These tools allow you to:
•
Target a file for scanning and removal, while also removing its associate registry links (if
any).
•
Launch a removal script with the assistance of Webroot Support.
•
Reboot after removing a threat yourself or using a removal script.
•
Reset your wallpaper, screensavers, and system policies.
To access and use these tools:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click PC Security, then click the Quarantine tab.
3
Under Antimalware Tools, click the View Tools button.
5: Quarantine
47
The Antimalware Tools panel opens.
See the table below for descriptions and instructions.
Antimalware tools
48
Reset desktop wallpaper
If your computer was recently infected with malware that
changed your wallpaper, click the checkbox and click Run
Tools.
Reset screensaver
If your computer was recently infected with malware that
changed your screensaver, click the checkbox and click Run
Tools.
Reset system policies
If your computer was recently infected with malware that
changed your system policies, click the checkbox and click Run
Tools.
Reboot in Safe Mode
If Webroot Support instructs you to reboot your computer in
Safe Mode, click the checkbox and click Run Tools.
Perform an immediate system
reboot
To reboot your system after threat removal, click the checkbox
and click Run Tools.
Manual Threat Removal
To scan a specific file for threats, click Select a file. In the
Windows Explorer dialog, select a file and click Save. Webroot
SecureAnywhere launches a scan. When it’s complete, reboot
your system.
Removal Script
After Webroot Support sends you a removal script, save it to
your computer. Click Select Script... to launch the tool.
5: Quarantine
Saving a threat log
If you want to investigate an infection with Webroot Support, you can save a threat log and send it
to Webroot. The threat log shows details about threats removed from your computer.
To save a threat log:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click PC Security, then click the Quarantine tab.
3
Under View Quarantine, click the Save Threat Log button.
4
In the dialog, select a folder location for the log and click Save.
5: Quarantine
49
50
5: Quarantine
6: Identity Protection
You can use the Identity shield to safely surf the Internet and enter sensitive data in applications.
The Identity shield watches for any suspicious activity that may indicate an outside program is
attempting to steal information from your computer.
To configure advanced Identity shield protection, see the following topics:
 About the Identity shield . . . . . . . . . . . . . . . . . . . . . . . . . . page 52
 Changing Identity shield settings . . . . . . . . . . . . . . . . . . . page 53
 Managing protected applications . . . . . . . . . . . . . . . . . . . . page 55
 Managing protected websites . . . . . . . . . . . . . . . . . . . . . . page 57
6: Identity Protection
51
About the Identity shield
The Identity shield protects you from identity theft and financial loss. It ensures that your sensitive
data is protected, while safe-guarding you from keyloggers, screen-grabbers and other
information-stealing techniques typically employed by financial malware.
Webroot has already configured the Identity shield for you. However, you can adjust the security
levels if you want. (Click Identity & Privacy to access the Identity Shield panel.)
Click to turn on and off
52
6: Identity Protection
Changing Identity shield settings
The Identity shield protects sensitive data that may be exposed during your online transactions. If
desired, you can change the behavior of the Identity shield and control what it blocks.
To change Identity shield settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
In the Settings dialog, click Identity Shield.
4
If you want to change a setting, select its checkbox to disable it (uncheck the box) or
activate it (check the box). When you’re done, click the Save All button.
Note: We recommend that you keep Webroot’s default settings. If you make changes and
decide you want to return to the recommended settings, click the Reset to Defaults button.
6: Identity Protection
53
The settings are described in the table below.
Identity shield settings
Look for identity threats online Analyzes websites as you browse the Internet or open links. If
the shield detects any malicious content, it blocks the site and
opens an alert.
Analyze websites for phishing
threats
Analyzes websites for phishing threats as you browse the
Internet or open links. If the shield detects a phishing threat, it
blocks the site and opens an alert. Phishing is a fraudulent
method used by criminals to steal personal information. Typical
scams might include websites designed to resemble legitimate
sites, such as PayPal or a banking organization, which trick you
into entering your credit card number.
Verify websites when visited to Analyzes the IP address of each website to determine if it has
determine legitimacy
been redirected or is on our blacklist. If the shield detects an
illegitimate website, it blocks the site and opens an alert.
Verify the DNS/IP resolution of Looks for servers that could be redirecting you to a malicious
websites to detect Man-in-the- website (man-in-the-middle attack). If the shield detects a manMiddle attacks
in-the-middle attack, it blocks the threat and opens an alert.
Block websites from creating
high risk tracking information
Blocks third-party cookies from installing on your computer if
the cookies originate from malicious tracking websites. Cookies
are small bits of text generated by a web server and then stored
on your computer for future use. Cookies can contain everything
from tracking information to your personal preferences.
Prevent programs from
Blocks programs from accessing your login credentials (for
accessing protected credentials example, when you type your name and password or when you
request a website to remember them).
Warn before blocking untrusted Opens an alert any time malware attempts to access data, instead
programs from accessing
of blocking known malware automatically. (This option is for
protected data
technical users only; we recommend that you keep this option
disabled so the program does not open numerous alerts.)
Allow trusted screen capture
programs access to protected
screen contents
54
Allows you to use legitimate screen capture programs, no matter
what content is displayed on your screen.
6: Identity Protection
Managing protected applications
You can provide additional security for software applications that may contain confidential
information, such as Instant Messaging clients or tax preparation software. By protecting these
applications, you secure them against information-stealing Trojans like keyloggers, man-in-themiddle attacks, and clipboard stealers.
As you work on your computer, Webroot SecureAnywhere automatically adds web browsers and
applications to the Protected Applications list. It assigns applications to one of these levels of
protection:
•
Protect. “Protected applications” are secured against information-stealing malware, but
also have full access to data on the system. By default, web browsers are assigned to the
“protected” status. If desired, you might also want to add other software applications to
“protected,” such as financial management software. When you run a protected
application, the Webroot icon in the system tray displays a padlock
.
•
Allow. “Allowed applications” are not secured against information-stealing malware, and
also have full access to protected data on the system. Many applications unintentionally
access protected screen contents or keyboard data without malicious intent when running
in the background. If you trust an application that is currently marked as “Deny,” you can
change it to “Allow.”
•
Deny. “Denied applications” cannot view or capture protected data on the system, but can
otherwise run normally.
To manage the application list and specify levels of protection:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click Identity & Privacy.
3
From the Identity Shield tab, click View/Edit Protected Applications.
6: Identity Protection
55
The Protected Applications panel opens. This panel shows the web browsers on your
system and any other applications that you run on the computer.
56
4
In the row for the application you want to modify, click the radio button for Protect,
Allow, or Deny. (To include another application in this list, click Add Application, then
select an executable file.)
5
When you’re done, click Close.
6: Identity Protection
Managing protected websites
The Identity shield already includes the recommended security settings for specific types of
websites. If desired, you can adjust security for a website to one of the following levels:
•
None. Provides unfiltered access to all potentially malicious content. (Not recommended.)
•
Low. Protects stored data and identifies malware in real time. You may want to use this
setting if you have an application that does not work properly when the security level is set
to Medium or higher.
•
Medium. Protects your stored data while also providing software compatibility. You may
want to use this setting if you have an application that does not work properly when the
security level is set to High or Maximum.
•
High. Provides strong protection against threats, while still enabling screen accessibility
for impaired users (for example, allows text-to-speech programs to run normally).
•
Maximum. Provides maximum protection against threats, but blocks screen accessibility
for impaired users.
When you load a secured website, the Webroot icon in the system tray displays a padlock:
.
Note: The Identity shield only protects a secured website when the browser window
is active in the foreground window (the padlock is shown in the tray icon). For full
protection from screen grabbers, information-stealing Trojans, and other threats, make
sure the browser window is in the foreground and you see the padlock in the tray icon.
If the Identity shield encounters a website that may be a threat, it opens an alert. You can decide
whether you want to stay secure (click Block) or continue despite the warning (click Allow).
To manage settings for protected websites:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click Identity & Privacy.
6: Identity Protection
57
3
From the Identity Shield tab, click View/Edit Protected Websites.
The Protected Websites panel opens. Webroot has already applied protection policies to
HTTP/HTTPS websites and some social networking sites. If you add individual websites
to this list and select custom security options, Webroot first applies the HTTPS or HTTP
policies, then layers your user-defined policies on top.
4
58
In the Protected Websites table, click in the row for the type of website you want to adjust.
To include an individual site, enter the address in the field at the top of the dialog, then
click Add Website.
6: Identity Protection
5
Adjust the slider for minimum to maximum protection configuration. As an alternative,
you can also select the individual protection options by clicking on the green checkmark
or red X. (A green checkmark indicates the option is on; a red X indicates the option is
off.) When you’re done, click Save. Each protection option is described below:
Website protection options
Block phishing and
known malicious
websites
Alerts you to phishing sites and other malicious sites listed in our
Webroot database. Phishing is a fraudulent method used by criminals to
steal personal information. Typical scams might include websites
designed to resemble legitimate sites, such as PayPal or a banking
organization, which trick you into entering your credit card number.
Protect cookies and
saved website data
Alerts you if a malicious program attempts to gather personal data from
cookies installed on your computer. Cookies are small bits of text
generated by a web server and then stored on your computer for future
use. Cookies can contain everything from tracking information to your
personal preferences.
Detect and prevent
man-in-the middle
attacks
Alerts you if a server is redirecting you to a malicious website (man-inthe-middle attack). This is a method of intercepting communications
between two systems and stealing data.
Protect against
keyloggers
Stops keyloggers from recording keystrokes on your computer.
Keyloggers may monitor emails, chat room dialogue, instant message
dialogue, websites visited, usernames, passwords, programs run, and any
other typed entries. They have the ability to run in the background,
hiding their presence.
Protect sensitive
clipboard data
Stops malware programs from capturing clipboard data. The clipboard is
a utility that allows you to cut and paste stored data between documents
or applications.
Protect against URL
grabbing attacks
Hides your web browsing activity from malware that attempts to log the
websites you visit.
Protect browser
components from
external access
Hides your web browsing activity from malware that attempts to modify
your browser with memory injection and other behind-the-scenes
attacks.
Protect against ManBlocks a malicious toolbar from stealing data. A man-in-the-browser
in-the-Browser attacks attack is a Trojan that infects a web browser. It can modify pages and the
content of your transactions without being detected.
Isolate untrusted
browser add-ons from
data
Blocks a browser add-on (browser helper object) from stealing data.
While most browser add-ons are legitimate, some can display ads, track
your Internet activity, or hijack your home page.
Block browser process Analyzes browser memory to see if code injection is taking place.
modification attempts
Protect against screen
grabbing attacks
Blocks a malicious program from viewing and capturing your screen
content.
Block suspicious
access to browser
windows
Blocks a malicious program from viewing and capturing data in
Windows components.
6: Identity Protection
59
60
6: Identity Protection
7: Password Management
You can use the Password Manager to automatically log in to websites that require a user name
and password. The Password Manager works from your computer or mobile devices. You can also
use the Password Manager to populate fields in web forms, saving you the hassle of manually
entering your personal data and credit card number in fields.
Note: This section provides a quick overview of the Password Manager. For further
instructions, see the Passwords User Guide at Webroot’s SecureAnywhere Help and
Product Guides page.
To get started with the Password Manager, see the following topics:
 About Password Management . . . . . . . . . . . . . . . . . . . . . . page 62
 Downloading the Passwords component . . . . . . . . . . . . . . page 63
 Capturing login credentials in a website . . . . . . . . . . . . . . page 66
 Logging in to websites . . . . . . . . . . . . . . . . . . . . . . . . . . . page 68
 Populating fields in web forms . . . . . . . . . . . . . . . . . . . . . page 69
 Managing credentials in the Passwords page . . . . . . . . . . page 71
7: Password Management
61
About Password Management
The Password Manager allows you to create a secure password for all your website transactions,
automatically remember your user names and passwords, and automatically fill in web forms. By
using the Password Manager, you never need to remember multiple login names and passwords
again.
To keep your data safe from hackers, the Password Manager encrypts all your login and password
data on your local computer. Webroot uses the same encryption method employed by the US
Government for Top Secret data. The encrypted data is meaningless to Webroot and to anyone else
without the decryption key. This key is stored on your own computer and is created from your
email address and master password. Your personal data is never sent over the Internet and is never
stored on Webroot servers.
You can use the Password Manager, as follows:
62
1
Log in to your Webroot account from the browser toolbar. After the Passwords
component downloads (see “Downloading the Passwords component” on page 63), you
can log in to your Webroot account from a browser toolbar. When logged in, the Password
Manager detects any information you enter in web forms and prompts you to save the data
for future use.
2
Define or capture login credentials and personal information. You can either allow the
Password Manager to capture data as you enter it in a website or you can manually define
the data in the SecureAnywhere website. (See “Capturing login credentials in a website”
on page 66 and “Populating fields in web forms” on page 69.)
3
Access a website that requires a login or personal data in web forms. After defining
login credentials and personal information, you can log in to your Webroot account from
the toolbar each time you open a browser. When you are logged in, the Password Manager
automatically detects fields in a form and can log in to the website automatically. The
Webroot icon appears at the end of the fields to indicate that the login information is stored
in the Password Manager. (See “Logging in to websites” on page 68.)
4
Manage your website information in the SecureAnywhere website. If you want to
change your login credentials for any website, you can open your SecureAnywhere
account (my.webrootanywhere.com), click Go to Passwords, and edit the information.
(See “Managing credentials in the Passwords page” on page 71.)
7: Password Management
Downloading the Passwords component
To begin using the Password Manager, you must first download the Passwords component.
To get started with the Password Manager:
1
From your computer, open the SecureAnywhere main interface (see “Using the main
interface” on page 5). Click Identity & Privacy, then click the Password Management
tab. If a Download and Install button appears, click the button to install the components.
Note: This button may not appear if the Passwords component installed along with the
SecureAnywhere installation.
7: Password Management
63
2
When the download completes, you can click Manage My Identity to open
my.webrootanywhere.com and begin managing your passwords online.
If you have not yet created a Webroot account and enabled Passwords, see “Creating a
Webroot account” on page 8. When you log in to my.webrootanywhere.com for the first
time, be sure to click Set Up Account Now in the Passwords panel.
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7: Password Management
Once the Passwords component downloads, a Webroot icon appears in the toolbar of your
Internet Explorer or Firefox browsers. To access Password Manager functions, click on
the drop-down arrow and log in to your Webroot account (use your SecureAnywhere
website login credentials). The Password Manager works mainly with Internet Explorer
and Firefox browsers. However, you can use some limited functions with other browsers
by using bookmarklets. You can define bookmarklets in my.webrootanywhere.com.
Internet Explorer:
Firefox:
For further instructions, see the Passwords User Guide at Webroot’s SecureAnywhere
Help and Product Guides page.
7: Password Management
65
Capturing login credentials in a website
To use the Password Manager, you must first define login credentials (for example, your user name
and password for each website). The easiest method of capturing login credentials is to open a
website and then allow the Password Manager to capture the information as you type. (You can
also manually define login credentials in my.webrootanywhere.com.)
To capture login credentials from a website:
1
Open Internet Explorer or Firefox. Log in to your SecureAnywhere account by clicking
the Webroot icon in your browser’s toolbar, then entering your SecureAnywhere user
name and password.
Internet Explorer:
Firefox:
2
Open a website that requires you to log in, such as a banking site or social media site.
3
Enter your user name and password for the site and log in.
The Password Manager detects the user name, password, and URL, then prompts you to
save the login information from a green toolbar near the top of your browser.
4
From the Webroot prompt, click Save Site.
The Add Webroot Site dialog opens with the web address already displayed in the Name
field, such as “my.bank.com.” (The user name, password, and URL have been saved
automatically and do not appear on this dialog.)
66
7: Password Management
5
You can specify more information about the site and how you want to access it in the
future, as described in the following table:
Add Webroot Site dialog
Name
The web address will be used for the site name, unless you want to change
it to something simple, such as “My Credit Union.”
Group
You can define a name for a group or select one from the list (if you
already defined groups). By defining a group, you can organize sites by
categories in the Passwords page of the SecureAnywhere website, such as
Banking and Shopping. If you do not enter a group, the site is categorized
in a Default group.
Make This a Favorite If you access this site frequently, select the checkbox. You can then use the
Open all Favorites option from the Passwords page.
6
Require Password
Reprompt
Click this checkbox if you don’t want your password automatically filled
in the field, and instead, want to manually enter the password yourself.
This setting also requires that you enter your SecureAnywhere master
password before editing the site information.
AutoLogin
If you want to bypass the password prompt and log in automatically, select
the checkbox.
Click the Save Site button.
Your password-managed sites are displayed in your online SecureAnywhere account. See
“Managing credentials in the Passwords page” on page 71.
Note: For further instructions, see the Passwords User Guide at Webroot’s
SecureAnywhere Help and Product Guides page.
7: Password Management
67
Logging in to websites
The next time you open a browser, make sure you are signed in to your SecureAnywhere account.
When you’re signed in, the Password Manager can automatically fill in the user name and
password for you.
To log in to a website using Password Manager:
1
Open Internet Explorer or Firefox. Log in to your SecureAnywhere account by clicking
the Webroot icon in your browser’s toolbar, then entering your SecureAnywhere user
name and password.
Internet Explorer:
2
Firefox:
Open a website where you previously saved login credentials with the Password Manager.
The Password Manager remembers the login credentials for you. The Webroot icon
appears at the end of the fields to indicate that the login information is stored in the
Password Manager. The user name and password fields are automatically filled in, unless
you selected Require Password Reprompt in the Add Webroot Site dialog.
Note: For further instructions, see the Passwords User Guide at Webroot’s
SecureAnywhere Help and Product Guides page.
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7: Password Management
Populating fields in web forms
You can use the Password Manager to automatically populate web forms with form-fill profiles.
These profiles contain personal information that you commonly enter in fields, including your
name, address, and credit card information.
To create form-fill profiles:
1
Open Internet Explorer or Firefox. Log in to your SecureAnywhere account by clicking
the Webroot icon in your browser’s toolbar, then entering your SecureAnywhere user
name and password.
Internet Explorer:
2
Firefox:
From the Webroot drop-down menu, select Fill Forms, then Add Profile.
The Edit Form Fill Profile dialog opens.
3
In the Profile Name field, enter a name that defines this profile, such as Personal Info or
My Visa.
7: Password Management
69
4
Enter as much information as you want in each field. (Click on the tabs for Personal
Information, Contact Information, Credit Card Information, Bank Account
Information, Custom Fields, and Notes to move between panels.)
The Custom Fields tab can be used to create fields that aren’t listed in this Form Fill
dialog. In Text, enter the text from a field on a web page. In Value, enter the information
you want automatically filled into that field. (Multiple lines are allowed, but keep in mind
that multiple lines can only be filled into a multi-line text box, not a single-line text box.)
If you want to require a SecureAnywhere master password before editing the form fill
information, click the checkbox for Require Password Reprompt.
5
When you’re done, click OK.
You can now use the profile to automatically fill your personal data in web fields.
Note: You can also view and edit form-fill profiles in the SecureAnywhere website. Log in
to my.webrootanywhere.com and click Go to Passwords.
6
Access a website that requires you to enter personal information into fields (name,
address, credit card, and so on).
The yellow Password Manager toolbar opens.
7
Click the Fill Form button and select the profile from the pop-up menu. (If you want to
fill only specific fields, use your mouse to highlight the fields before you select the formfill profile.) If this toolbar does not display, click the drop-down arrow next to the Webroot
icon in your browser’s toolbar, then select Fill Forms > profile name > Fill Form.
The Password Manager transfers any information that applies to the fields in the form.
Note: For further instructions, see the Passwords User Guide at Webroot’s
SecureAnywhere Help and Product Guides page.
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7: Password Management
Managing credentials in the Passwords page
You can manage and access all your login credentials in the Passwords page, which is part of your
online Webroot account. This web page allows you to view and organize all sites, edit site
information, and delete old sites you no longer use.
To manage credentials in the Passwords site:
1
Log in to my.webrootanywhere.com.
2
Click Go to Passwords.
The Passwords web page opens in your browser.
3
For further instructions on using the Passwords web page, see the Passwords User Guide
at Webroot’s SecureAnywhere Help and Product Guides page.
7: Password Management
71
72
7: Password Management
8: Backup & Sync
You can use Backup & Sync to designate folders that automatically synchronize to Webroot’s
online repository. This repository is a collection of secure servers where your data is safely
encrypted and stored. The uploaded data is available from the Backups page of the
SecureAnywhere website, on all your computers with Backup & Sync configured, and on your
mobile devices with the SecureSync app installed. After the initial upload, Backup & Sync
monitors synchronized folders for updates made to the files (adding, editing, or deleting), then
automatically uploads those changes to your SecureAnywhere account. Conversely, if you modify
files from within your SecureAnywhere account, changes are synchronized back to your computer.
The content between your computer and online account is always kept synchronized. You never
need to manually synchronize files yourself.
Note: This chapter provides a quick overview of Backup & Sync. For further instructions,
see the Backups User Guide at Webroot’s SecureAnywhere Help and Product Guides
page.
To get started with Backup & Sync:
 About Backup & Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 74
 Downloading the Backup & Sync component . . . . . . . . . page 75
 Configuring synchronized folders . . . . . . . . . . . . . . . . . . . page 77
 Using the Magic Briefcase . . . . . . . . . . . . . . . . . . . . . . . . page 79
 Copying files to the Web Archive . . . . . . . . . . . . . . . . . . . page 80
 Managing files in the Webroot File Manager . . . . . . . . . . page 82
 Managing files in the Backups page . . . . . . . . . . . . . . . . . page 84
8: Backup & Sync
73
About Backup & Sync
With Backup & Sync, you can rest assured that your important files and photos are automatically
copied to the cloud (an online repository of secure servers where your data is encrypted and
stored). If your computer or mobile device is lost or stolen, you can instantly retrieve your data
from any device with an Internet connection. You can also start editing a file on one device, then
continue editing it on another.
There are several methods of securing your data:
•
Synchronizing files and folders. First, locate the folders on your computer where you
store important files and designate them as sync folders. When you save files to those sync
folders, Backup & Sync immediately uploads them to the cloud (the Webroot servers) and
to any shared folders on other computers. You can also access these synchronized files
from your online SecureAnywhere account and from your mobile devices with the
Webroot SecureSync app installed. (The SecureSync app is only available with the
Complete edition.)
Backup & Sync constantly monitors the sync folders. If it detects a change (an edited file,
a new file, or a deleted file), it immediately makes the same change to your online account
and to shared folders on other computers. If you are working offline, Backup & Sync
automatically picks up changes the next time you connect to the Internet.
If Backup & Sync detects an edited file, it does not overwrite the original version stored in
the cloud. Instead, it uploads the latest version and makes a copy of the original file. If
necessary, you can revert back to previous versions (up to five) from your online account.
If you save changes a sixth time, your most recent version is saved and the oldest version
is removed.
For instructions, see “Downloading the Backup & Sync component” on page 75 and
“Configuring synchronized folders” on page 77.
•
Storing files in the Magic Briefcase. If you don’t want to configure your own sync
folders, you can use the preconfigured folder called the Magic Briefcase. Any files you
place in the Magic Briefcase are automatically synchronized in the cloud and to any other
computers with SecureAnywhere installed.
The Magic Briefcase is ideal for remotely accessing a small number of files. Do not place
a large number of files there if you are concerned about conserving space on your
computers.
For instructions, see “Using the Magic Briefcase” on page 79.
•
Copying files to the Web Archive. If you have important documents or photos that you
want backed up, but not synchronized, you should upload them to the Web Archive. For
example, you may want to back up tax returns, old photos, and a scanned copy of your
passport. These types of documents won’t change and don’t need to be kept in
synchronization with other computers.
The Web Archive folder does not reside on your home computer and you cannot view it
from Windows Explorer. The contents of the Web Archive physically reside in the cloud
(on the Webroot servers). You can only access them from your online SecureAnywhere
account.
For instructions, see “Copying files to the Web Archive” on page 80.
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8: Backup & Sync
Downloading the Backup & Sync component
To begin using Backup & Sync, you must first download the Backup & Sync component.
To get started with Backup & Sync:
1
If you have not yet created a Webroot account and enabled Backups, see “Creating a
Webroot account” on page 8. When you log in to my.webrootanywhere.com for the first
time, be sure to click Set Up Account Now in the Backups panel.
2
From your computer, open the SecureAnywhere main interface (see “Using the main
interface” on page 5). Click Backup & Sync, then click Download and Install.
8: Backup & Sync
75
3
If prompted, enter your Webroot account credentials (user name and password).
When the download completes, the Backup & Sync panel opens.
4
You can now begin synchronizing or backing up files by following these instructions:
•
“Configuring synchronized folders” on page 77
•
“Using the Magic Briefcase” on page 79
•
“Copying files to the Web Archive” on page 80
Note: This chapter provides a quick overview of Backup & Sync. For further instructions,
see the Backups User Guide at Webroot’s SecureAnywhere Help and Product Guides
page.
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8: Backup & Sync
Configuring synchronized folders
To use the synchronization feature, you must first designate folders that you want to use.
Note: Once folders are configured, be aware that any changes, deletions, or additions you
make in the synchronized folders are also propagated to your online SecureAnywhere
account and to other synchronized folders on other computers. For example, if you delete
a file in one synchronized folder, it will be deleted across all synchronized folders. It will
also be deleted in your online account.
To set up synchronized folders:
1
From the Backup & Sync panel, click Open File Manager.
If you have not yet created synchronized folders, the Setup dialog opens.
2
Click Next.
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77
3
When the Select Sync Folders dialog box opens, select the checkbox next to the folders
you want synchronized with the online servers, then click Next.
Any files residing in these folders are copied to your online SecureAnywhere account.
4
At the final dialog, click Finish.
Backup & Sync immediately begins an upload to the online repository. Depending on the
number and size of the synchronized folders, the initial upload may take several minutes,
but you can still work on your computer during this process.
5
If you want to see the upload progress, open the Webroot File Manager (from the Backup
& Sync panel, click Open File Manager). Click the View menu, and select File Transfer
Status.
A File Transfer Status panel opens and shows the name, size, priority, and location.
6
You can also check your online account in the Backups page. See “Managing files in the
Backups page” on page 84.
Note: For further instructions about adding synchronized folders, synchronizing data
between multiple computers, and managing backups, see the Backups User Guide at
Webroot’s SecureAnywhere Help and Product Guides page.
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8: Backup & Sync
Using the Magic Briefcase
The Magic Briefcase is a synchronized folder that Webroot has configured for your convenience. It
resides under your personal Documents folder in Windows. Any files you put in the Magic
Briefcase are automatically synchronized with your online account and with any other computers
or mobile devices in your account.
We recommend that you use the Magic Briefcase to load files that you may want to access from
other devices, as when you are traveling and want to access certain documents remotely. If you
have multiple devices that share a SecureAnywhere account, you should not load a large amount of
files in the Magic Briefcase. Backup & Sync copies all files placed in the Magic Briefcase to all
your other devices with SecureAnywhere installed.
To use the Magic Briefcase:
1
Open Windows Explorer and select a folder or file you want to copy. Right-click to open
the pop-up menu and select Copy.
2
Open the Magic Briefcase folder, located in your personal Documents folder in Windows
Explorer. If you have trouble finding it, go to the Backup & Sync panel and click Open
Magic Briefcase.
3
Paste the file into the Magic Briefcase folder.
When you copy the file to the Magic Briefcase, the file is instantly synchronized to your
online SecureAnywhere account and to your other devices with SecureAnywhere
installed.
If you want to verify that the file or folder was loaded into your online account, log in to
my.webrootanywhere.com and click Go to Backups.
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Copying files to the Web Archive
If you have important documents or photos that you want backed up, but not synchronized, you
should upload them to the Web Archive. For example, you may want to back up tax returns, old
photos, and a scanned copy of your passport. These types of documents won’t change and don’t
need to be kept in synchronization with other computers.
Although you can view the contents of the Web Archive folder from the Webroot File Manager,
this folder does not reside on your home computer and you cannot view it from Windows Explorer.
The contents of the Web Archive physically reside on the Webroot servers, accessible from your
SecureAnywhere account.
To copy files to the Web Archive:
80
1
Open the main interface (see “Using the main interface” on page 5).
2
From the Backup & Sync panel, click Open File Manager.
8: Backup & Sync
3
In the Webroot File Manager, right-click Web Archive to display the pop-up menu, then
select either Import Files or Import Folder.
4
From the dialog that opens, select the files or folders you want archived.
The files are instantly copied to the Web Archive in your online SecureAnywhere account.
The Webroot File Manager shows the folders or files under the Web Archive folder. The
Status column in the middle panel shows “Backed Up” next to each file that uploaded
successfully.
Note: Your files remain in their original location. Backup & Sync does not move the files,
only copies them.
If you want to verify that the files were copied into your online account, log in to
my.webrootanywhere.com and click Go to Backups.
8: Backup & Sync
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Managing files in the Webroot File Manager
You can manage synchronized folders and files through the Webroot File Manager, which is an
Explorer-type interface available on your computer. The Webroot File Manager enables you to
open, copy, move, and delete files in your synchronized folders.
You do not need to connect to the Internet to view the Webroot File Manager. However, when you
are connected, you can manage files online and across all your computers that have the Webroot
software installed. For example, if you want to access a document that resides on your computer at
home and edit the document on your laptop while you’re traveling, you can use the Webroot File
Manager to open and edit the file.
To open the Webroot File Manager:
82
1
Open the main interface (see “Using the main interface” on page 5).
2
From the Backup & Sync panel, click Open File Manager.
8: Backup & Sync
The Webroot File Manager opens. The left panel shows synchronized folders, the Magic
Briefcase, the Web Archive, and Deleted Files. If you installed SecureAnywhere on
multiple computers, the left panel lists each computer. The right panel shows more detail
about whatever you select in the left panel.
Note: For more information about using the Webroot File Manager, see the Backups User
Guide at Webroot’s SecureAnywhere Help and Product Guides page.
8: Backup & Sync
83
Managing files in the Backups page
You can manage and access all your synchronized and backed up files in the Backups page, which
is part of your online Webroot account. This web page allows you to open, copy, move, delete, and
share files in your synchronized folders. You can access these files from any computer or mobile
device with an Internet connection and browser.
To manage files in the Backups page:
1
Log in to my.webrootanywhere.com.
2
Click Go to Backups.
The Backups web page opens in your browser.
3
84
For further instructions on using the Backups web page, see the Backups User Guide at
Webroot’s SecureAnywhere Help and Product Guides page.
8: Backup & Sync
9: System Cleaner
You can use the System Cleaner to remove all traces of your web browsing history, files that show
your computer use, and other files that reveal your activity. By removing these items, you can
protect your privacy. No one else who has access to your computer can see what websites you have
visited or what search terms you have used.The System Cleaner also removes unnecessary files
that consume valuable disk space, such as files in the Recycle Bin or Windows temporary files.
To use the System Cleaner, see the following topics:
 About cleanups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 86
 Running a cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 87
 Changing Windows Desktop settings . . . . . . . . . . . . . . . . page 89
 Changing Windows System settings . . . . . . . . . . . . . . . . . page 91
 Changing Application settings . . . . . . . . . . . . . . . . . . . . . page 94
 Changing Internet Explorer settings . . . . . . . . . . . . . . . . . page 96
 Using Secure File Removal . . . . . . . . . . . . . . . . . . . . . . . . page 99
 Viewing the Cleanup log . . . . . . . . . . . . . . . . . . . . . . . . . page 101
9: System Cleaner
85
About cleanups
As you work on your computer and browse the Internet, you leave behind traces. These traces may
be in the form of temporary files placed on your hard drive, lists of recently used files in programs,
lists of recently visited websites, or cookies that websites placed on your hard drive. Anyone who
has access to your computer can view what you have done and where you have been. Using the
System Cleaner, you can protect your privacy by removing all traces of your activity, including the
Internet history, address bar history, Internet temporary files (cache), and cookie files.
You can also use the System Cleaner to delete unnecessary files that Windows stores on your
computer. Certain files can consume valuable space on your computer. Even with today’s large
hard drives, these unnecessary files can impair your computer’s performance.
Note: Cleanups remove unnecessary files and traces, not malware threats. Malware
(spyware and viruses) are removed during scans (see “About scans” on page 16). You can
think of the System Cleaner as the housekeeper for your computer, while the Scanner
serves as the security guard.
The System Cleaner does not run automatically; you need to run it yourself. Before the first
cleanup, select all the items you want removed. You can select these items in the Cleanup Settings
panel (click System Tools, the System Cleaner tab, then the Cleanup Settings link). Then click
the Clean Up Now button to remove the items.
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9: System Cleaner
Running a cleanup
The System Cleaner permanently removes all items selected in the Cleanup settings. These
settings may include your web browsing history, files that show your computer use, and other files
that reveal your activity.
To check your cleanup options:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, the System Cleaner tab, then the Cleanup Settings link.
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The System Cleaner Settings panel opens.
3
Click each of the categories on the left side of the panel. On the right side, click in the
checkboxes to select or deselect items to clean up. Items with a checkmark will be
cleaned.
For more information about the settings, see:
•
“Changing Windows Desktop settings” on page 89
•
“Changing Windows System settings” on page 91
•
“Changing Application settings” on page 94
•
“Changing Internet Explorer settings” on page 96
4
In the System Cleaner Settings panel, select Secure File Removal. By default, file
removal is set to “Normal,” which means items are deleted permanently (bypassing the
Recycle Bin). However, data recovery utilities may be able to restore the files. If you want
to make sure files can never be recovered, move the slider to Medium or Maximum. See
“Using Secure File Removal” on page 99 for more information.
5
When you’re done selecting cleanup settings, click Save All, then click Close.
6
From the System Cleaner panel, click the Clean Up Now button.
The progress panel shows items as they are removed, along with the space recovered.
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9: System Cleaner
Changing Windows Desktop settings
The System Cleaner can remove files in the Recycle Bin and the traces of what files you recently
opened or tried to locate in a search. While these history traces can be helpful, they also reveal
your activity to other people using your computer. To maintain your privacy, you can remove all
these traces.
To change Windows Desktop settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, the System Cleaner tab, then the Cleanup Settings link.
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89
The System Cleaner Settings panel opens, with Windows Desktop highlighted on the left.
3
On the right side, click in the checkboxes to select or deselect items. Items with a
checkmark will be cleaned. When you’re done, click the Save All button.
The settings are described in the table below.
Windows Desktop Cleanup options
90
Recycle Bin
Removes all files from your Recycle Bin, which contains files you have
deleted using Windows Explorer. When you delete a file, it is stored in the
Recycle Bin until you empty it. You should periodically empty the Recycle
Bin to preserve valuable disk space on your computer.
Recent document
history
Clears the history of recently opened files, which is accessible from the
Windows Start menu. (The cleanup does not delete the actual files.)
Start Menu click
history
Clears the history of shortcuts to programs that you recently opened using
the Start menu.
Run history
Clears the history of commands that you recently entered into the Run
dialog, which is accessible from the Start menu. Note: After the cleanup,
you may need to restart your computer to completely remove items from
the Run dialog.
Search history
Clears the history of files or other information that you searched for on
your computer. Your computer stores recent searches and displays them
when you start entering a new search that starts with the same characters.
You access the search (also called “find”) from Windows Explorer or from
your Start button. (The cleanup does not delete the actual files.)
Start Menu order
history
Reverts the list of programs and documents in the Start menu back to
alphabetical order, which is the default setting.
After you run the cleanup, you must reboot your system for the list to
revert back to alphabetical order.
9: System Cleaner
Changing Windows System settings
The System Cleaner can remove temporary files and traces left by the Windows operating system.
These files and traces can sometimes be a threat to your privacy. They can also consume a lot of
disk space if you don’t delete them once in awhile.
To change Windows System settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, the System Cleaner tab, then the Cleanup Settings link.
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91
3
On the left side of the panel, click Windows System.
4
On the right side, click in the checkboxes to select or deselect items. Items with a
checkmark will be cleaned. When you’re done, click the Save All button.
The settings are described in the table below.
Windows System cleanup options
Clipboard contents
Clears the contents from the Clipboard, where Windows stores data when
you use either the Copy or Cut function from any Windows program.
Windows temp folder Deletes all files and folders in the Windows temporary folder, but not files
that are in use by an open program. This folder is usually:
C:\Windows\Temp.
You should not put any files here that you need to keep. The files in this
folder can consume a lot of space on your hard drive.
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System temp folder
Deletes all files and folders in the system temporary folder, but not files
that are in use by an open program. This folder is usually in C:\Documents
and Settings\[username]\Local Settings\Temp.
You should not put any files here that you need to keep. The files in this
folder can consume a lot of space on your hard drive.
Windows update
temp folder
Deletes all files and subfolders in this folder, but not files that are in use by
an open program. Windows uses these files when you run Windows
Update. After you install the updates, you no longer need these files. These
files are normally in C:\Windows\Software\Distribution\Download. You
should not put any files here that you need to keep. The files in this folder
can consume a lot of space on your hard drive.
Registry streams
Clears the history of recent changes you made to the Windows registry.
(This option does not delete the registry changes themselves.)
9: System Cleaner
Windows System cleanup options (continued)
Default logon user
history
Deletes the Windows registry entry that stores the last name used to log on
to your computer. When the registry entry is deleted, you must enter your
user name each time you turn on or restart your computer.
This cleanup option does not affect computers that use the default
Welcome screen.
Memory dump files
Deletes the memory dump file (memory.dmp) that Windows creates when
you receive certain Windows errors. The file contains information about
what happened when the error occurred.
CD burning storage
folder
Deletes the Windows project files, created when you use the Windows
built-in function to copy files to a CD. These project files are typically
stored in one of the following directories:
C:\Documents and Settings\[username]\Local Settings\Application
Data\Microsoft\CDBurning
C:\Users\[username]\AppData\Local\Microsoft\Windows\Burn\Burn
Flash Cookies
Deletes bits of data created by Adobe Flash, which can be a privacy
concern because they track user preferences. (Flash cookies are not
actually “cookies,” and are not controlled through the cookie privacy
controls in a browser.)
9: System Cleaner
93
Changing Application settings
The System Cleaner can remove the traces left behind by applications, such as a list of recently
opened files. While these history traces can be helpful, they also reveal your activity to other
people using your computer. To maintain your privacy, you can remove all these traces. (The
cleanup does not delete the files, just the places where Windows tracks your activity.)
To change Application settings:
94
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, the System Cleaner tab, then the Cleanup Settings link.
9: System Cleaner
The System Cleaner Settings panel opens.
3
Click Applications on the left. Applications currently installed on your computer will
appear in this panel.
4
On the right side, click in the checkboxes to select or deselect applications you want
cleaned.
The System Cleaner will remove file history traces for applications with a checkmark.
5
When you’re done, click the Save All button.
9: System Cleaner
95
Changing Internet Explorer settings
The System Cleaner can remove temporary files and traces left by the Windows operating system.
While these history traces can be helpful, they also reveal your activity to other people and can
consume lots of disk space. To maintain your privacy and system performance, you can remove all
these files and traces.
To change Internet Explorer settings:
96
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, the System Cleaner tab, then the Cleanup Settings link.
9: System Cleaner
The System Cleaner Settings panel opens.
3
On the left side of the panel, click Internet Explorer.
4
On the right side, click in the checkboxes to select or deselect items. Items with a
checkmark will be cleaned. When you’re done, click the Save All button.
The settings are described in the table below.
Internet Explorer Cleanup Options
Address bar history
Removes the list of recently visited websites, which is stored as part of
Internet Explorer’s AutoComplete feature. You see this list when you click
the arrow on the right side of the Address drop-down list at the top of the
Internet Explorer browser.
Cookies
Deletes all cookies from your computer. Cookies are small files that store
information about your interaction with a website and may reveal what
sites you visited.
Be aware that if you remove all cookie files, some websites will not
“remember” you. This means that you may need to re-enter passwords,
shopping cart items, and other entries that these cookies stored.
Temporary Internet
files
Deletes copies of stored web pages that you visited recently. This cache
improves performance by helping web pages open faster the next time you
visit them, but also reveals your visited sites to other people using your
computer and can consume a lot of space on your hard drive.
URL history
Deletes the list of recently visited websites. You see this list when you
click History on the Internet Explorer toolbar. While this history can be
helpful, it also reveals your visited sites to other people using your
computer.
Setup log
Deletes log files created when you update Internet Explorer. After you
install the updates, you no longer need these files.
MS download folder Deletes the contents in the folder that stores files you last downloaded
using Internet Explorer. After downloading, you no longer need these files.
9: System Cleaner
97
Internet Explorer Cleanup Options (continued)
98
MediaPlayer bar
history
Removes the list of audio and video files recently opened with the media
player in Internet Explorer, which plays audio and video files that you
access on websites. (The cleanup does not delete the files, just the
Windows "memory" that you opened
them or searched for them.)
Autocomplete form
data
Deletes data that Internet Explorer stores when you enter information into
fields on websites. This is part of Internet Explorer’s AutoComplete
feature, which predicts a word or phrase based on the characters you begin
to type (for example, your email address or password).
Cleanup index.dat
databases on
Windows startup
Marks files in the index.dat file for deletion, then clears those files after
you reboot the system. The index.dat file is a growing Windows repository
of web addresses, search queries, and recently opened files. This option
works when you also select one or more of the following options: Cookies,
Temporary Internet Files, or URL History.
Note: Index.dat functions like an active database. It is only cleaned after
you reboot Windows.
9: System Cleaner
Using Secure File Removal
The System Cleaner can permanently remove files in a “shredding” process, which overwrites
them with random characters. This shredding feature is a convenient way to make sure no one can
ever access your files with a recovery tool. (Although you may think that you are permanently
deleting files when you empty the Recycle Bin or when you use Shift-Delete, in actuality, you are
only removing the operating system’s record of the file, not the physical file itself.)
To use Secure File Removal:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, the System Cleaner tab, then the Secure File Removal link.
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The Secure File Removal panel opens. By default, file removal is set to “Normal,” which
means items are deleted permanently (bypassing the Recycle Bin). However, data
recovery utilities may be able to restore the files.
3
If you want to make sure files can never be recovered, move the slider to Medium or
Maximum.
“Medium” overwrites files with three passes, whereas “Maximum” overwrites files with
seven passes and cleans the space around the files. Also be aware that cleanup operations
take longer when you move the slider to Medium or Maximum.
4
100
Click Save All.
9: System Cleaner
Viewing the Cleanup log
You can view a log of what the System Cleaner removed.
To view the cleanup log:
1
From the main interface, click System Tools, then the System Cleaner tab.
2
Click the View Cleanup Log link.
The log opens in Notepad and shows a list of files and traces removed.
9: System Cleaner
101
102
9: System Cleaner
10: System Control
System Control functions include tools for adjusting the threat-detection settings on computer
processes and for isolating the actions of a malware program in a “sandbox” to observe its
behavior.
See the following topics:
 Controlling active processes . . . . . . . . . . . . . . . . . . . . . . page 104
 Using SafeStart Sandbox . . . . . . . . . . . . . . . . . . . . . . . . . page 105
10: System Control
103
Controlling active processes
The Active Processes feature allows you to adjust the threat-detection settings for all programs and
processes running on your computer. It also includes a function for terminating any untrusted
processes, which might be necessary if a regular scan did not remove all traces of a malware
program.
To adjust settings for active processes:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools.
3
In the System Control tab, click the Start button under Control Active Processes.
The Active Processes (Advanced) dialog opens.
4
For each process, you can select the radio button for:
•
Trust: The process is allowed to run on your system.
•
Monitor: Webroot SecureAnywhere will watch the process and open an alert on
suspicious activity.
•
Block: The process is blocked from running on your system. Do NOT block a process
unless you are absolutely certain it is non-essential.
If you want to terminate all untrusted processes, click Kill Untrusted Processes.
104
10: System Control
Using SafeStart Sandbox
If you are an advanced user and want to test a program you believe is malware, you can first
execute the program in a protected area called the SafeStart Sandbox. This sandbox allows you to
isolate the actions of the malware program and observe its behavior.
Note: The SafeStart Sandbox is intended for testing malware, not legitimate programs.
To execute a file in the SafeStart Sandbox:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools.
3
In the System Control tab, click the Start button under SafeStart Sandbox.
The SafeStart (Advanced) dialog opens.
4
You can select the file either by clicking the Browse button or by entering the filename
and location in the Command-line field.
5
If you want to use some advanced features for controlling how the program is allowed to
execute, select a checkbox to disable a function (uncheck the box) or activate it (check the
box). When you’re done, click the Start button.
10: System Control
105
106
10: System Control
11: Reports
Webroot SecureAnywhere includes reports for scan activity, real-time protection statistics, and
process executions. If you discover a particular file that is causing problems on your system, you
can submit a file to Webroot for analysis.
See the following topics:
 Saving a scan log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 108
 Viewing the protection statistics . . . . . . . . . . . . . . . . . . . page 109
 Viewing the execution history . . . . . . . . . . . . . . . . . . . . . page 110
 Submitting a file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 111
11: Reports
107
Saving a scan log
If you want to investigate what Webroot SecureAnywhere scanned and what it found, you can save
a scan log. This log might be helpful if you are working with Webroot Support to determine the
cause of a problem.
To save a scan log:
108
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, then click the Reports tab.
3
Under Scan Log, click the Save as button.
4
Enter a filename and click Save.
11: Reports
Viewing the protection statistics
Protection Statistics are mainly used by Webroot Support to view the background processes that
Webroot SecureAnywhere is monitoring.
To view the protection statistics:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, then click the Reports tab.
3
Under Protection Statistics, click the View button.
The Protection Statistics dialog opens.
4
11: Reports
Click on an event in the left column to view more detailed information.
109
Viewing the execution history
The Execution History is mainly used by Technical Support to see when and where a virus entered
the system.
To view the execution history:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click System Tools, then click the Reports tab.
3
Under Execution History (Advanced), click the View button.
The Execution History (Advanced) dialog opens.
4
110
Click on a process to view more detailed information, then click the More Info button.
11: Reports
Submitting a file
If a file on your system is causing problems or if you know a file is safe and want it reclassified,
you can send the file to Webroot for analysis.
To submit a file:
11: Reports
1
From the main interface, click System Tools.
2
Click the Submit a File tab.
3
Select the file by clicking the Browse button.
4
Select any of the checkboxes that apply to this file.
5
Enter any additional information in the bottom field.
6
Click Send.
111
112
11: Reports
12: My Account
Your Webroot account includes information about your software licenses and other details. Your
account information is available from the My Account panel of the SecureAnywhere program or
from my.webrootanywhere.com, which is the online interface.
To view or manage account settings from the SecureAnywhere program, see the following topics:
 About My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 114
 Activating a new keycode . . . . . . . . . . . . . . . . . . . . . . . . page 115
 Upgrading or renewing the software . . . . . . . . . . . . . . . . page 116
 Checking for software updates . . . . . . . . . . . . . . . . . . . . page 117
12: My Account
113
About My Account
The My Account panel shows your keycode, program version number, and the time remaining on
your subscription. To view account details, open the main interface and click the My Account link
at the bottom left.
Your account information appears in the My Account panel.
114
12: My Account
Activating a new keycode
If you have a new keycode, you can activate it as follows:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click My Account.
3
In the Account panel, click Activate a new keycode.
4
In the dialog, enter the keycode and click the Activate button.
12: My Account
115
Upgrading or renewing the software
From the My Account panel, you can renew your subscription or upgrade to another Webroot
SecureAnywhere version.
To upgrade or renew the software:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click My Account.
3
In the Account panel, click Upgrade or renew.
The Webroot website opens. From here, you can purchase an upgrade to your software.
116
12: My Account
Checking for software updates
If you disabled automatic software updates from the Basic Configuration panel, you can manually
check for software updates yourself in the My Account panel.
To check for updates:
1
Open the main interface (see “Using the main interface” on page 5).
2
Click My Account.
3
In the Account panel, click Check for software updates.
If a newer version exists, Webroot downloads the updates to your system.
12: My Account
117
118
12: My Account
13: Settings
To manage program settings, see the following topics:
 Setting basic configuration . . . . . . . . . . . . . . . . . . . . . . . page 120
 Setting self protection . . . . . . . . . . . . . . . . . . . . . . . . . . . page 122
 Setting access control . . . . . . . . . . . . . . . . . . . . . . . . . . . page 123
 Defining proxy settings . . . . . . . . . . . . . . . . . . . . . . . . . . page 125
 Setting heuristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 126
 Importing or exporting settings . . . . . . . . . . . . . . . . . . . . page 129
13: Settings
119
Setting basic configuration
You can change the behavior of the program in the Basic Configuration settings.
To change Basic Configuration settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
The Settings dialog opens to Basic Configuration.
3
To change a setting, select its checkbox to disable it (uncheck the box) or activate it (check
the box). When you’re done, click Save All.
The settings are described in the table below.
Basic Configuration settings
Show a Webroot shortcut on
the desktop
Provides quick, double-click access to the main interface by
placing the shortcut icon on your desktop.
Show a system tray icon
Provides quick access to Webroot SecureAnywhere functions by
placing the Webroot icon on your desktop:
You can double-click the icon to open the main interface or
right-click to open a menu of common functions, like scanning.
Show a splash screen on bootup Opens the Webroot splash screen on system startup, which lets
you know that the program is running and protecting your
computer.
120
13: Settings
Basic Configuration settings (continued)
Show Webroot in the Start
Menu
Lists Webroot SecureAnywhere in the Windows Startup menu
items.
Show Webroot in Add/Remove Lists Webroot SecureAnywhere in the Windows Add/Remove
Programs
Programs panel.
Show Webroot in Windows
Security Center
Lists Webroot SecureAnywhere in the Windows Security
Center, under Virus Protection information.
Hide the Webroot license
keycode on-screen
Blocks your license keycode from displaying on the My
Account panel.
Automatically download and
apply updates
Downloads product updates automatically without alerting you.
Operate background functions
using fewer CPU resources
Saves CPU resources by running non-scan related functions in
the background.
Favor low disk usage over
verbose logging (fewer details
stored in logs)
Saves disk resources by saving only the last four log items.
Lower resource usage when
Suppresses Webroot SecureAnywhere functions while you are
intensive applications or games gaming, watching videos, or using other intensive applications.
are detected
Allow Webroot to be shut down Displays a Shutdown command in the system tray menu. If you
manually
deselect this option, the Shutdown command is removed from
the menu.
Force non-critical notifications Suppresses information-only messages from appearing in the
into the background
system tray.
Fade out warning messages
automatically
Closes warning dialogs in the system tray after a few seconds. If
you disable this option, you must manually click on a message
to close it.
Store Execution History details Stores data for the Execution History logs, available under
Reports.
13: Settings
121
Setting self protection
Self Protection prevents malicious software from modifying the Webroot SecureAnywhere
program settings and processes. If Webroot SecureAnywhere detects that another product is
attempting to interfere with its functions, it launches a protective scan to look for threats. It will
also update the internal self protection status to prevent incompatibilities with other software.
We recommend that you keep Self Protection at the Maximum setting. However, if you use other
security software along with Webroot SecureAnywhere, you should adjust Self Protection to the
Medium or Minimum setting. The Maximum setting may interfere with other security software.
To change Self Protection settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
In the Settings panel, click Self Protection.
4
Click a radio button for Minimum, Medium, or Maximum security.
Note: If you want to turn off self protection, uncheck the Enable self protection response
cloaking box.
5
122
Click Save All.
13: Settings
Setting access control
If multiple people use your computer, you can set some permissions that provide or deny access to
certain functions. These access controls also protect your computer from malware that tries to
change settings in the Webroot SecureAnywhere software.
To change Access Control settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
In the Settings panel, click Access Control.
4
If you want to change a setting, select its checkbox to disable it (uncheck the box) or
activate it (check the box). When you’re done, click Save All.
Settings are described in the table below.
Access Control settings
13: Settings
Enable Password Protection
Requires that users enter a password for any configuration
changes or critical actions.
Allow users to scan without a
password
Allows any user to scan the system, even if password protection
is enabled.
Allow users to remove threats
without a password
Allows any user to remove threats, even if password protection
is enabled.
123
Access Control settings (continued)
Require the completion of a
CAPTCHA when changing
critical features
Opens a CAPTCHA dialog that requires you to read distorted
text on the screen and enter the text in a field before performing
any critical actions. These actions include changing shields,
importing configuration settings, uninstalling the program, and
shutting down the agent.
Require the completion of a
CAPTCHA when changing
configuration
Opens a CAPTCHA dialog that requires you to read distorted
text on the screen and enter the text in a field before performing
any configuration changes.
Remember CAPTCHA
Allows you to complete configuration changes and critical
completion until the window is functions without re-entering a CAPTCHA test again. Webroot
closed
SecureAnywhere will remember your last CAPTCHA until you
close the main interface.
Allow non-administrative users Enables you to modify configuration options, whether you are
to modify configuration options logged in as an administrative user or not.
124
Allow uninstallation by nonadministrative users
Enables you to uninstall the program, whether you are logged in
as an administrative user or not.
Allow access to antimalware
tools by non-administrative
users
Enables you to access the Antimalware Tools (under
Quarantine), whether you are logged in as an administrative user
or not.
Allow access to advanced
features by non-administrative
users
Enables you to access the advanced features, whether you are
logged in as an administrative user or not. Advanced features
include all options in the Settings panels and the Antimalware
tools under Quarantine.
Enable enhanced customer
support
Provides configuration and debug data to Webroot Support
when you initiate a support request. This feature allows Support
to quickly diagnose and repair the issue.
13: Settings
Defining proxy settings
If you use a proxy server to connect to the Internet, you must define the proxy connection data;
otherwise, Webroot cannot send updates to your computer. (A proxy server is a computer system
or router that acts as a relay between your computer and another server.) For further information
about your proxy environment, contact your proxy server’s administrator.
To define proxy settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
From the Settings panel, click Proxy.
4
Enter the proxy settings as described below, then click the Save All button.
Proxy settings
13: Settings
Proxy Type
Select HTTP Proxy from the drop-down box.
Authentication Method
Select an authentication method from the drop-down box, either
Basic, Digest, Negotiate, or NTLM.
Host
Enter the fully qualified domain name of the server (for
example, proxy.company.com).
Port
Enter the port number the server uses.
Username
Enter the username for the server, if used.
Password
Enter the password for the server, if used.
125
Setting heuristics
With Heuristics settings, you can adjust the level of threat analysis that Webroot SecureAnywhere
performs when scanning your computer. Heuristics can be adjusted for separate areas of your
computer, including the local drive, USB drives, the Internet, the network, CD/DVDs, and when
your computer is offline. We recommend that you keep Heuristics at their default settings, unless
you are an advanced user and understand how changing settings will impact threat detection.
Note: If you want to adjust Heuristics settings for all the computers managed in your
SecureAnywhere account, go to the PC Security web page (see “Viewing the PC security
status online” on page 11).
Webroot SecureAnywhere includes three types of heuristics:
•
Advanced Heuristics. Analyzes new programs for suspicious actions that are typical of
malware.
•
Age Heuristics. Analyzes new programs based on the amount of time the program has
been in the community. Legitimate programs are generally used in a community for a long
time, but malware often has a short lifespan.
•
Popularity Heuristics. Analyzes new programs based on statistics for how often the
program is used in the community and how often it changes. Legitimate programs do not
change quickly, but malware often mutates at a rapid pace. Malware may install as a
unique copy on every computer, making it statistically “unpopular.”
To change Heuristics settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
In the Settings panel, click Heuristics.
126
13: Settings
3
Select the tab for the area you want to change heuristics settings: Local, USB, Internet,
Network, CD/DVD, or Offline.
4
Select the radio buttons and slide bars to adjust the settings, which are described in the
following tables. When you’re done, click the Save All button.
Radio buttons - additional heuristic options
Disable Heuristics
Turns off heuristic analysis. Not recommended.
Apply advanced heuristics
before Age/Popularity
heuristics
Warns against new programs as well as old programs that
exhibit suspicious behavior.
Apply advanced heuristics after Warns against suspicious programs detected with Advanced
Age/Popularity heuristics
Heuristics, based on Age/Popularity settings.
Warn when new programs
execute that are not trusted
Warns when malicious, suspicious, or unknown programs try to
execute. (This setting may result in false detections.)
Slider - Advanced Heuristics
13: Settings
Disabled
Turns off Advanced Heuristics for the area selected in the tab, leaving it
vulnerable to new threats. (However, it will still be protected against known
threats.)
Low
Detects programs with a high level of malicious activity. This setting ignores
some suspicious behavior and allows most programs to run.
Medium
Balances detection versus false alarms by using our tuned heuristics in the
centralized community database.
High
Protects against a wide range of new threats. Use this setting if you think your
system is infected or at very high risk. (This setting may result in false
detections.)
127
Slider - Advanced Heuristics (continued)
Maximum
Provides the highest level of protection against new threats. Use this setting if
you think that your system is infected or at very high risk. (This setting may
result in false detections.)
Slider - Age Heuristics
Disabled
Turns off Age Heuristics for the area selected in the tab, leaving it vulnerable
to new threats. (However, it will still be protected against known threats.)
Low
Detects programs that have been created or modified very recently.
Medium
Detects programs that are fairly new and not trusted, preventing zero-day or
zero-hour attacks. We recommend using this setting if you do not install
unpopular programs and want an extra degree of security to prevent mutating
threats.
High
Detects programs that have been created or modified in a relatively short time
and are not trusted. This setting is recommended only if you rarely install new
programs and if you feel that your system is relatively constant. This setting
may generate a higher level of false alarms on more obscure or unpopular
programs.
Maximum
Detects all untrusted programs that have been created or modified fairly
recently.
You should only use this setting if your computer is in a high-risk situation or
if you think that it is currently infected.
Slider - Popularity Heuristics
128
Disabled
Turns off Popularity Heuristics for the area selected in the tab, leaving it
vulnerable to new threats. (However, it will still be protected against known
threats.)
Low
Detects programs that have been seen for the first time. This setting is
recommended if you frequently install new programs, beta programs, or you
are a software developer who frequently creates new programs.
Medium
Detects unpopular and mutating programs, preventing zero-day and zero-hour
attacks.
This setting is recommended if you do not frequently install new programs
and want an extra level of protection over standard settings.
High
Detects programs that a significant percentage of the community has seen.
This setting is recommended if you do not install new programs and suspect
that your system is infected.
Maximum
Detects programs that a large percentage of the community has seen. This
setting is recommended if you think your system is at a very high risk and are
willing to accept that you may receive false alarms because of the strict
heuristic rules.
13: Settings
Importing or exporting settings
If you changed the Webroot SecureAnywhere configuration, you can back up those new settings.
A backup of your configuration is helpful if you ever need to reinstall the software or transfer your
configuration to another computer.
To import or export settings:
1
Open the main interface (see “Using the main interface” on page 5).
2
At the bottom left, click Settings.
3
From the left panel, click Import/Export.
4
To transfer your settings to another computer, click Export Settings. Enter a name for the
file and click Save. These settings can be from an external hard drive or USB drive.
Depending on the file size, this may take a few seconds.
5
13: Settings
Access the other computer and click Import Settings. Select the file and click Save.
129
130
13: Settings
A: Webroot Support
If you want to open a support ticket with Webroot Support, go to:
https://www.webrootanywhere.com/support
A: Webroot Support
131
132
A: Webroot Support
B: Uninstalling the program
To uninstall the Webroot software:
1
From the Start menu (click Start in the system tray), point to All Programs, then
Webroot, then Tools, then Uninstall Webroot.
2
At the prompt, click Yes to continue.
Webroot removes the files from your computer.
B: Uninstalling the program
133
134
B: Uninstalling the program
C: License agreement
The Webroot SecureAnywhere license agreement is available at:
http://detail.webrootanywhere.com/eula.asp
C: License agreement
135
136
C: License agreement
Index
A
access control settings 123
account
activating new keycode 115
checking for software updates 117
creating a Webroot account 8
upgrading to new version 116
viewing details in program 114
Active processes 104
Add/Remove programs, showing or hiding
SecureAnywhere from 121
address bar history, removing 97
admin account 8
advanced heuristics 127
age heuristics 128
alerts 7
fading out automatically 121
firewall 37
Identity shield 57
remembering responses in 28
setting auto-blocking and quarantine 28
suppressing from system tray 121
antimalware tools 47
applications
adjusting threat-detection settings 104
clearing activity traces 94
providing additional security for 55
archived files, including in scans 24
autocomplete form data, clearing 98
B
Backup & Sync 73
configuring sync folders (initial setup) 77
copying files to the Web Archive 80
downloading the component (first-time setup) 75
using the Magic Briefcase 79
using the Webroot File Manager 82
Backups page
setting up account 75
using 84
Basic Configuration 120
Behavior shield 29
BHOs, shielding 59
browser add-ons, shielding 59
browser requirements 2
browsing, shielding browsing activity 59
Index
C
CAPTCHA, enabling or disabling 124
CD burning storage folder, clearing 93
cleanup log 101
cleanups
See System Cleaner
clipboard contents, clearing 92
clipboard data, shielding 59
compressed files, including in scans 24
cookies
blocking third-party cookies from installing 54
protecting against cookie-stealers 59
removing for Internet Explorer browsers 97
Core System shield 31
CPU resources, using fewer 121
cross-site scripting attacks, shielding 34
custom scan 19
D
deep scan 19
Detection Configuration 45
disabling SecureAnywhere 6
disk space requirements 2
document history, clearing 90
E
execution history 110
Execution History logs, storing data for 121
F
file detection management 45
firewall 35
changing alert settings 37
enabling or disabling 36
how the firewall works 36
monitoring processes and applications 38
used with Windows firewall 36
form-fill profiles 69
full scan 19
G
gaming
suppressing SecureAnywhere functions 121
turning off scans during games 22
H
heuristics 126
history, execution 110
137
Hosts file, shielding 32
I
Identity Protection 51
changing shield settings 53
enabling or disabling 52
how it works 52
protected applications 55
protected websites 57
index.dat databases, clearing 98
installing the software 2
Internet Explorer, clearing activity traces 96
Internet requirements 2
K
kernal memory, shielding 32
keycode
activating new code 115
hiding from My Account screen 121
installation requirement 2
keyloggers, shielding 59
L
license agreement 135
lock icon 55
login credentials
saving with Password Manager 66
shielding 54
logon user history, clearing 93
logs
cleanup 101
saving resources in logging 121
scan 6, 108
storing data for Execution History 121
LSP chain, shielding 32
M
Magic Briefcase folder 79
main interface 5
man-in-the-browser attacks, shielding 59
man-in-the-middle attacks, shielding 54, 59
manual threat removal 48
master account 8
Master Boot Record (MBR) scanning 23
MediaPlayer bar history, clearing 98
memory dump files, clearing 93
MS download folder, clearing 97
My Account 113
activating new keycode 115
checking for software updates 117
upgrading or renewing software 116
viewing details 114
138
N
network applications, monitoring 38
O
offline threat protection 28
opening SecureAnywhere 5
P
padlock icon 55
Password Manager 61
capturing login credentials 66
creating form-fill profiles 69
downloading components and getting started 63
logging into websites 68
overview on how to use 62
setting up online access 64
toolbar in browser 65
password protection, enabling for SecureAnywhere 123
Passwords page
setting up account 64
using 71
PC Security web page 11
phishing, protecting against 54, 59
popularity heuristics 128
processes
adjusting threat-detection settings 104
shielding 32
program settings 119
protected applications 55
protected websites 57
protection statistics 109
proxy server settings 125
Q
quarantine 41
antimalware tools 47
auto-quarantine during shielding 28
enabling password for threat removal 123
file detection configuration 45
how it works 42
restoring or deleting items 44
saving threat log 49
viewing items in 43
quick scan 19
R
RAM requirements 2
Realtime shield 27
Recycle Bin, clearing 90
registering SecureAnywhere 8
registry streams, clearing 92
removal script 48
removing SecureAnywhere 133
renewing subscription 116
Index
reports 107
execution history 110
protection statistics 109
scan log 108
rootkit detection 23
Run dialog history, clearing 90
S
safe mode, rebooting in 48
SafeStart 105
sandbox testing area 105
save threat log 49
scan log 6, 108
scanning 15
automatic scanning 16
changing scan settings 23
changing scheduled scan options and behavior 22
checking status from website 12
custom scans 19
enabling password for 123
how scans work 16
launching a scan 17
launching from system tray 6
launching from Windows Explorer 24
managing file detection 45
new or modified files 28
reducing memory and CPU usage 24
results in PC Security website 16
scanning single files or directories 20
threats found 18
screen capture programs, allowing 54
screen grabbers, shielding 59
screensaver, resetting 48
search history, clearing 90
search results, analyzing links for threats 34
Secure File Removal 99
SecureAnywhere website 8
self protection settings 122
settings 119
access control 123
basic configuration 120
defining proxy settings 125
heuristics 126
importing or exporting 129
self protection 122
setup log, clearing 97
shields 25
alerts 26
auto-blocking 28
Behavior shield 29
Core System shield 31
enabling and disabling 26
how shields work 26
Identity Protection 53
Index
shields (continued)
managing file detection 45
Realtime shield 27
remembering responses in alerts 28
scan new files 28
setting auto-quarantine 28
Web Threat shield 33
shortcut on desktop, adding 120
shredding files 99
shutdown command, hiding from system tray 121
shutting down SecureAnywhere 6
splash screen, showing or hiding on bootup 120
Start menu
clearing history 90
showing or hiding SecureAnywhere from 121
starting SecureAnywhere 5
statistics 109
status, viewing 7
submit a file 111
subscription renewal 116
support
See Technical Support
sync folders, setting up 77
synchronizing files 73
System Cleaner 85
Address bar history 97
Autocomplete form data 98
CD burning storage folder 93
changing application settings 94
changing IE settings 96
changing Windows Desktop settings 89
changing Windows System settings 91
Clipboard contents 92
Default logon user history 93
how it works 86
IE URL history 97
index.dat databases 98
MediaPlayer bar history 98
Memory dump files 93
MS download folder 97
Recent document history 90
Recycle Bin 90
Registry streams 92
removing IE cookies 97
Run history 90
running a cleanup 87
Search history 90
Secure File Removal 99
Setup log 97
Start Menu history 90
System temp folder 92
Temporary Internet files 97
viewing cleanup log 101
Windows temp folder 92
139
System Control 103
active processes 104
using SafeStart sandbox 105
system policies, resetting 48
system requirements 2
system temp folder, clearing 92
system tray
menu 6
showing or hiding the Webroot icon 120
T
Technical Support
opening a support ticket 131
submitting a file to 111
temporary Internet files, clearing 97
threat log 49
threat removal
manual 48
scanning 15
threats found during scan 18
toolbar, Webroot 65
tools
antimalware 47
enabling access to other users 124
system control 103
tray menu 6
turning off SecureAnywhere 6
U
uninstallation
enabling access to other users 124
instructions for 133
140
updating SecureAnywhere
enabling or disabling automatic downloads 121
from main interface 117
from system tray 6
upgrading to new version 116
URL grabbing attacks, shielding 59
URL history, clearing for Internet Explorer 97
users, controlling access to SecureAnywhere 123
W
wallpaper, resetting 48
warnings
See alerts
Web Archive 80
Web Threat shield 33
Webroot account 8
Webroot File Manager 82
Webroot support
See Technical Support
Webroot website 8
websites
analyzing for threats 34
protecting from malicious content 57
shielding from online identity threats 54
whitelisting 34
Windows
cleaning activity traces 89
clearing operating system traces 91
clearing temp folder 92
system requirements for SecureAnywhere 2
Windows Security Center, showing or hiding
SecureAnywhere from 121
Index
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