ResNet Computer Consultant Job Description

ResNet Computer Consultant Job Description
ResNet Computer Consultant
Job Description
Description:
ResNet is the Internet Service Provider within the Residence Halls and Family and Graduate
Housing at Montana State University. In addition to providing technical support for students,
ResNet supports the staff of Auxiliary Services, whom are spread throughout the campus.
ResNet also supports computer labs and public access computers located in each Residence
Hall.
ResNet Computer Consultants (RCC) will be trained to work in the following areas:
● Configuration of operating systems and software for network connectivity.
● Troubleshooting network problems over the phone, in the Helpdesk, or on site.
● Troubleshooting computers infected with spyware, adware, and/or viruses.
● Answering questions about ResNet, McAfee Antivirus, Microsoft Office products,
network printing, hardware, and a variety of other issues.
Duties will include but are not limited to:
● Assisting in ResNet Crunch Weeks—Assisting approximately 3000 students with
network setups, installing anti-virus software, applying security patches, and cleaning
infected machines.
● Provide phone support for the ResNet Helpdesk.
● Troubleshooting and resolving network hardware and software issues.
To apply at ResNet you must be a currently enrolled MSU student or plan on enrolling for the upcoming fall
semester.
To submit your application, please fill out this form and e-mail it to [email protected]
ResNet Computer Consultant
Name:
(Last)
Local Address:
(First)
On Campus
Off Campus
(Middle Initial)
Phone #:
Email address:
College Major:
Year (Fr, So, Jr, Sr, Gr):
Experience: Rate yourself on a scale of 1 (beginner) to 10 (expert), or leave blank if no experience.
Languages & Applications
Hardware Experience
Networking
Operating Systems
Internet Explorer
Printers
TCP/IP
Command Line
Mozilla Firefox
Scanners
Windows Sharing
Windows XP
Word
PDAs
Ethernet Wiring
Windows Vista
Excel
CD/DVD Drives
Peer-to-Peer Sharing
Windows 7
HTML
Wireless- PC
Remote Desktop
Windows Server
PHP
Wireless- Routers
Mac OS X
SNMP
Computer
Components
Linux
Perl
Java
C#
Other qualifying experience(s):
Are you eligible for Work Study?
Yes
No
Have you ever been convicted of a crime?
Yes
No
(For purposes of this question,do not include misdemeanor traffic violations. DO NOT explain your answer. You
will receive follow up paperwork if you check yes.) A background check will be performed for this position.
Please answer the following questions to the best of your ability:
A user calls in, they are using their wired connection and cannot get their computer to connect to the
Internet; what would you first suspect to be the problem and how would you go about troubleshooting it?
Another user calls in with a similar problem as the first user, except they are trying to connect to the
wireless network. How would you go about troubleshooting this problem?
What do you think presents a greater threat to computers, viruses or spyware and why?
Please list campus computer systems you have used and the courses or reasons for which you have used
them:
List your computer-related work experience (include extra pages if necessary.):
List your customer service experience:
Class Schedule
Please place an X in the blocks you have class.
Time
Monday
Tuesday
Wednesday Thursday
Friday
Saturday Sunday
9 am—10 am
10 am—11 am
11 am—12 pm
12 pm—1 pm
1 pm—2 pm
2pm—3 pm
3 pm—4 pm
4 pm—5 pm
5 pm—6 pm
6 pm—7 pm
7 pm—8 pm
8 pm—9 pm
9 pm—10pm
Indicate your preferences: Total hours per week:____; Other considerations:
References
Please list a few references, preferably work-related, if not, personal is acceptable.
Name:_______________________________________________________________________
Organization/Relationship:_____________________________________________________
Phone number:_______________________________________________________________
May we contact?______________
Name:_______________________________________________________________________
Organization/Relationship:_____________________________________________________
Phone number:_______________________________________________________________
May we contact?______________
Name:_______________________________________________________________________
Organization/Relationship:_____________________________________________________
Phone number:_______________________________________________________________
May we contact?______________
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