SureCall Guardian3 User Guide

SureCall Guardian3 User Guide
Guardian3
Tri-Band Radio Communications BDA
for First Responders
User Guide
This is an in-building DAS
Part 90 Signal Boosters ,THIS IS A 90.219 CLASS B DEVICE
WARNING
This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and
QUALIFIED INSTALLERS . You MUST have an FCC LICENSE or express consent of an FCC
Licensee to operate this device. You MUST register Class B signal boosters as defined in CFR
90.219. Unauthorized use may result in significant forfeiture penalties, including penalties in
excess of $100,000 for each continuing violation.
WARNING. This is NOT a CONSUMER device. It is designed for installation by FCC
LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express
consent of an FCC Licensee to operate this device. Unauthorized use may result in significant
forfeiture penalties, including penalties in excess of $100,000 for each continuing violation.
FCC Notice
This is a 90.219 Class B Device.
Under Section 90.219(d)(5) of the Commission’s rules, all Part 90 Class B signal booster installations must be
registered with the FCC. In February 2013, as part of the Commission’s efforts to support the continued use
of signal boosters in the Private Land Mobile Radio Services and Public Safety Radio Services, the Commission adopted a registration requirement for existing and future Part 90 Class B signal booster installations. The
Commission found that a Class B signal booster registration system would be a valuable tool to help resolve
interference should it occur.
All Part 90 licensees and signal booster operators must register existing Part 90 Class B signal boosters with
the Commission by November 1, 2014. In addition, any new Class B signal booster installed after November 1,
2014 must be registered prior to operation.
Filing Registrations. To register a part 90 Class B signal booster, go to the part 90 Signal Booster Registration
and Discovery page at www.fcc.gov/signal-boosters/registration and enter an FCC Registration Number (FRN)
and Password in the upper right hand corner of the screen; then click on “LOGIN.”
On the Signal Booster Information page, enter either (1) latitude and longitude (in decimal degrees) of the signal
booster location and click on the “Get Address Info” button; or (2) the booster, city, and state, and click on the
“Get Lat/Long button. The registration tool will provide a map of the booster location to verify that the location
appears correct. Next, check the box(es) for the frequencies within the operating range of the signal booster and
enter at least one call sign associated with the booster. In addition, enter the filer’s Company Information (Company Name, Company Attention, Address, Email registration, enter Signature Information (Title, Name) and click
“Submit.” The system will generate a confirmation, including a booster ID number, which you may print for your
records. Each booster must be submitted separately. Using the links in the upper right hand corner of the Signal
Booster Confirmation page you may “Add a Booster,” “View Your Boosters” or “Log out.”
Accessing Registrations. Each registration will be available to the public on the same day it is filed with the
Commission. Registrations may be accessed at: www.fcc.gov/signal-boosters/registration. Click on “View All
Boosters” from the Part 90 Signal Booster Registration and Discovery page. The registrations can be searched
and sorted by booster ID number, name of the filer, city, county, state, zip code, latitude/longitude, or call sign.
For further information please contact the FCC Licensing Support Hotline at (877) 480-3201 or submit an onlinr
help request at https://esupport.ffc.gov/onlinerequest.htm. Hours: Monday – Friday, 8:00– 6:00 pm.
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Contents
HAPTER 1: Introduction 1
C
1.1 - Package Contents
4
1.2 - Features & Benefits 4
1.3 - Additional Items Needed
4
1.4 - How It Works
5
CHAPTER 2: Safety
5
2.1 - Safety Warnings
5-6
CHAPTER 3: Planning
7
3.1 - Overview
8
3.2 - Exterior Antenna
8
3.3 - Interior Antennas
9
3.4 - Antenna Separation
10-11
3.5 - BDA Location
12
3.6 - Accessories
12
3.7 - Need Help?
12
CHAPTER 4: Installation
13
4.1 - Selecting the Locations
13
4.2 - Soft Installation
13
4.3 - Exterior Antenna
13-14
4.4 - Internal Antennas
15
4.5 - Mounting the BDA
16
CHAPTER 5: Configuration & Testing
17
5.1 - DIP Switches and Lights
17-18
5.2 - Initial Configuration 19
5.3 - Powering on the BDA
19
5.4 - Testing
19
5.5 - Adjusting the BDA
19-20
5.6 - Automatic Shutdown
20-21
CHAPTER 6: Warranty & Specifications
21
6.1 - Warranty Information
21
6.2 - Specifications 22
6.3 - Contact Information
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Introduction
Introducing SureCall’s Guardian3 Public Safety Band Amplifier. Please read this entire manual before
proceeding with the installation. This manual applies to the Guardian3 model
1.1 - Package Contents
Your BDA box contains the following items:
• Guardian3 Bi-Directional Amplifier
• NEMA enclosure - Meets NEMA 4 type requirements
• Mounting kit (not shown).
• DC power supply (not shown).
• Wall anchors (not shown).
1.2 - Features & Benefits
The Guardian3 BDA offers the following features
and benefits:
• Powerful in-building BDA with 31dB of adjustable gain level.
• Extends signals in areas with poor coverage due to geographical location
and/or building design.
• Suitable for large areas up to approximately 80,000 square feet depending on
outside signal strength.
• Power control maintains maximum output power at 3 watts EIRP.
• Automatic oscillation detection and protection system powers down the BDA
to prevent harmful radio interference.
1.3 - Additional Items Needed
The Guardian3 BDA requires the following additonal components for a
complete installation:
• External antenna
• Lightning protector
• Cable splitter if installing multiple antennas.
• Sufficient SC-400 ultra low loss interior/exterior cable of 50 ohm.
• Multiple antennas (omnidirectional domes and/or panels by SureCall).
• Grounded surge suppressor for DC power supply.
Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prefix on all of our
antennas, cables and accessories from CM to SC-.
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Safety
1.4 - How It Works
The Guardian3 BDA amplifies signals from the nearest radio tower to a building and from those radios back
to the tower to compensate for weak reception caused by distance, topography, building
structure etc. The BDA receives the signal from an outside antenna, amplifies that signal, and then
rebroadcasts it via the interior antenna(s) where it is picked up by radios. The interior antennas also pick
up signals from radio devices and pass them to the BDA. The BDA amplifies these signals and passes them
to the exterior antenna for rebroadcast back to the tower.
CHAPTER 2: Safety
This chapter contains important safety information designed to prevent personal
injury, equipment malfunction, and/or radio interference. You are responsible for
ensuring a safe installation.
2.1 - Safety Warnings
• You are responsible for knowing and following all applicable codes and regulations and for obtaining all
required permits and inspections.
• Follow all safety precautions contained in this Installation Manual.
• The installation process may require working in high locations such as roofs and/or ladders. Follow applicable safety regulations and best practices to avoid falling. Take care not to drop objects off any high
area. Cordon off ground areas directly below roof or ladder work when possible.
• Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed
and as required.
WARNING: FAILURE TO EXERCISE CAUTION WHEN
WORKING IN HIGH AREAS COULD CAUSE A FALL
AND PERSONAL INJURY.
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Safety
• Some components may be heavy and/or bulky. Always use proper lifting and carrying techniques when
handling components, especially when working on a ladder, roof, or other area with a fall hazard.
• The exterior antenna must not be co-located or operating in conjunction with any other antenna.
• Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA.
CAUTION: FAILURE TO PROPERLY INSTALL A
LIGHTNING PROTECTOR CAN RESULT IN DAMAGE TO THE BDA, ANTENNAS, AND WIRING.
• Always power off the BDA before working on the roof of the building or anywhere in close proximity to
the external antenna.
• Allow at least 24 inches (60cm) of separation between interior antennas and humans or animals.
• Allow at least 24 inches (60cm) of separation between exterior antennas and all persons.
• Comply with all antenna separation requirements to prevent signal oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE
RADIO INTERFERENCE WITH RADIO TOWERS
AND RESULT IN CIVIL AND/OR CRIMINAL
PENALTIES.
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Overview
CHAPTER 3: Planning
3.1 - Overview
The general BDA installation process follows these steps:
1. Decide where to mount the exterior antenna. This will generally be on the wall or roof of the building in
the location with the strongest signal. You will need to decide whether to use an omnidirectional antenna
mounted vertically or a directional Yagi antenna pointed directly at the radio tower (line of sight). You
must also consider attaching a grounded lightning protector between the exterior antenna and the BDA.
2. Decide where to mount the interior antenna(s), being sure to take separation requirements into account.
In general, long narrow spaces will benefit most from directional flat-panel antennas while more square
spaces will benefit more from omnidirectional dome antennas.
3. Decide where to mount the BDA. This should be in a secure indoor location near a grounded power
source.
4. Decide where to route the cables between the exterior antenna and the BDA and between the BDA and
interior antennas.
5. Install the antennas as described in their respective Installation Manuals.
6. Route the cables to the BDA location.
7. Install the BDA as described in this manual.
8. Power on the BDA and perform the configuration and testing as described in this manual.
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Exterior Antenna
3.2 - Exterior Antenna
You may use either an omnidirectional antenna that covers (flat areas with no obstructions)
or a directional Yagi antenna (to point directly at the tower). The omnidirectional antenna receives and
transmits signals over a horizontal 360-degree circle while the Yagi antenna receives and transmits signals over a focused area and must be aimed directly (line of sight) toward the radio tower that provides
the best signal to the building.
The exterior antenna and mast (if any) must be mounted in a location that meets all of
the following criteria:
• Best signal strength.
• Not colocated with other antennas or used in conjunction with other antennas.
• Away from all power lines.
• 6’ from lightning rod antennas.
• 24” from all persons.
These distances are general guidelines only; refer to the applicable building and electrical codes in
your area to determine local requirements.
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Interior Antenna
3.3 - Interior Antennas
You may use any combination of omnidirectional (dome) and/or directional (flat panel) interior
antennas needed to obtain optimal signal strength throughout the building or installation area.
Dome antennas provide 360-degree hemispherical coverage suitable for mostly square areas while
flat panel antennas provide a focused zone of coverage suitable for long narrow areas. The following example uses two dome antennas and one panel antenna to provide full coverage (exterior Yagi
antenna also shown):
Keep in mind that floor structures in multistory buildings can cause significant signal loss, which
means that you may need to install interior antennas on more than one floor. Here is an example of
a multistory installation:
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Antenna Separation
Note: You may or may not need antennas on every floor of a multistory building depending on factors
such as building material, BDA gain, etc.
3.4 - Antenna Separation
Proper antenna separation is essential in order to prevent signal oscillation (feedback) that can
interfere with the radio tower. Separation is measured in a straight line from the exterior antenna to
the closest interior antenna. The closest allowable distance depends on a number of factors such as
BDA gain level, building material, etc. Recommended separation distances are:
Amplifier gain
40dB
45dB
50dB
55dB
65dB
70dB
75dB
80dB
Min. separation (ad)
5-6’
15-20’
50’
60’
75-80’
100’
100’-120’
120’-180’
Note: Vertical separation is more important than horizontal separation. If you are unable to obtain
the required separation horizontally, try raising the exterior antenna. You may also try reducing the
BDA gain as described in Chapter 5 of this manual.
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Antenna Separation
You may mix and match dome and directional antennas as needed to obtain proper coverage
throughout the building or area where you need to boost the signal. If you are using a Yagi
exterior antenna, you should normally aim it away from all interior antennas regardless of separation
to prevent oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO
INTERFERENCE WITH RADIO TOWERS AND RESULT
IN CIVIL AND/OR CRIMINAL PENALTIES.
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BDA Location
3.6 - BDA Location
Select an indoor location for the BDA that meets the following criteria:
• Wall or ceiling mounts are acceptable.
• Near a properly grounded 110VAC outlet.
• Not in a tightly enclosed or overly hot space.
• All power and warning lights easily visible.
• Least amount of cable to connect all antennas.
3.7 - Accessories
The final step in the planning process is to make sure you have all of the necessary accessories to
complete the installation. You will need all of the items listed in Chapter 1 of this manual plus some or
all of the following:
• Cable clips: Use these to secure the cables to interior and exterior walls/ceilings.
• Appropriately rated sealant/caulking: Use this to waterproof the opening where the cable from the
exterior antenna enters the building, if needed.
• Hand and/or power tools: As needed to complete the installation.
• Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help
ensure personal safety during installation.
Note: You may need to obtain a permit from your local building department to install the BDA and
antennas. Check your local building and/or electrical codes.
CAUTION: YOU ARE RESPONSIBLE FOR ENSURING
THAT THE INSTALLATION MEETS ALL APPLICABLE
CODES.
3.8 - Need Help?
If you need help planning your installation, please contact a qualified installer, the reseller from whom
you purchased the BDA, or SureCall.
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Installation
Chapter 4. Installation
This chapter describes how to install the BDA and antennas for best results.
4.1 - Selecting the Locations
Select the locations for the exterior antenna, interior antenna(s), BDA, cables, and accessories as
described in the previous chapter.
CAUTION: FAILURE TO PROPERLY PLAN THE BDA
INSTALLATION CAN CAUSE SIGNAL OSCILLATION
AND/OR OTHER EQUIPMENT MALFUNCTION.
4.2 - Soft Installation
Perform a “soft” installation of all components to test signal coverage and oscillation before making
the installation permanent. Avoid making holes or other permanent fixtures during this initial phase.
Please refer to Chapter 5 of this manual for configuration and testing instructions. Proceed with the
final installation once configuration and testing are complete.
4.3 - Exterior Antenna
Mount the exterior antenna in the location you selected during the planning process. Be sure to follow
all of the instructions included with the antenna to ensure a safe installation. Remember:
• An omnidirectional antenna must be mounted vertically.
• A Yagi antenna must be mounted horizontally and be aimed at the desired radio tower (line of
sight).
CAUTION: MOUNT THE EXTERIOR ANTENNA ON A
FIXED STRUCTURE.
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Installation
WARNING: FAILURE TO EXERCISE CAUTION WHEN
WORKING IN HIGH AREAS COULD CAUSE A FALL
AND PERSONAL INJURY.
WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL
WIRES OR ALLOW THE ANTENNA OR CABLING TO
TOUCH ANY LIVE ELECTRICAL WIRES.
CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD
ANY INTERIOR ANTENNA.
1. Mount the antenna.
2. Connect a length of cable to the antenna and tighten until hand-tight.
3. Run the cable along the planned route.
4. Install a properly grounded SC-LP lightning protector.
5. Seal any holes you make in the outside of the building with appropriate caulking or sealant.
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Installation
4.4 - Internal Antennas
Mount the interior antenna(s) in the location(s) you selected during the planning process. Be sure to
follow the instructions included with the antenna(s) for a safe installation. Remember:
• Dome antennas should be mounted in the ceiling as close to the center of the desired coverage
area as possible with the domed side pointing down.
• Flat panel antennas should be wall-mounted as close as possible to center of the wall at one end of
long narrow space.
CAUTION: VERIFY THAT ALL INTERIOR ANTENNAS
MEET THE SEPARATION REQUIREMENTS
DESCRIBED IN THE PREVIOUS CHAPTER AND THAT
NO ANTENNA IS AIMED TOWARD THE EXTERIOR
ANTENNA.
1. Mount the antenna.
2. Connect a length of cable to the antenna and tighten until hand-tight.
3. If you are installing multiple antennas, run the cable to the splitter location and connect the cable
to one of the outputs on the splitter.
4. Connect another length of cable to the input side of the splitter (if used) and run this cable to the
BDA location.
5. It is important to keep the cable runs equal or use taps to ensure a harmonious install.
CAUTION: DO NOT CONNECT AN INTERIOR
ANTENNA TO THE SPLITTER INPUT.
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Installation
4.5 - Mounting the BDA
Mount the BDA as follows:
1. Verify that the selected location meets all of the criteria described in the previous chapter.
2. Attach the included mounting kit to the BDA using the screws provided. Tighten the screws by
hand with a screwdriver until tight plus 1/4 to 1/2 turn. Do not over-tighten.
3. Mount 24” x 24”, 3⁄4” thick sheet of plywood on top of sheetrock into wall studs where the BDA is
to be situated. Plywood should be flush against wall. Once mounted, screw the BDA to the plywood
sheet. The top side of the BDA with the lights and DIP switches should be facing away from the wall
and be plainly visible standing near the BDA.
4. Connect the exterior antenna cable to the Outside Antenna port on the BDA.
5. Connect the interior antenna cable to the Inside Antenna port on the BDA.
6. Verify that all cable connections are tight and that the exterior and interior antennas are connected
to the proper jacks.
CAUTION: DO NOT POWER ON THE BDA UNTIL
INSTRUCTED TO DO SO.
CAUTION: NEVER POWER ON THE BDA WHEN ANY
ANTENNAS ARE DISCONNECTED AS THIS
COULD DAMAGE THE BDA.
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Configuration and Testing
CHAPTER 5: Configuration & Testing
The Guardian3 has five dipswitches. Below is an image of the dip-switches and the frequency bands
they utilize for attenuation. Next to the image is a general attenuation guide.
DIP Switches
1) PS 700 DL dip wsitches control 700 band downlink
2) PS UL dip wsitches control 700 band and 800 band uplink
3) PS 800 DL dip wsitches control 800 band downlink
4) SMR 900 UL dip wsitches control 900 band uplink
5) SMR 900 UL dip wsitches control 900 band downlink
Switch 1
1dB
Switch 2
2dB
Switch 3
4dB
Switch 4
8dB
Switch 5
16dB
Switch 1 (1dB) + Switch 2 (2dB) = 3dB attenuation
Switch 1 (1dB) + Switch 2 (2dB) + Switch 3 (4dB) = 7dB attenuation
Switch 1 (1dB) + Switch 2 (2dB) + Switch 3 (4dB) + Switch 4 (8dB) = 15dB attenuation
Switch 1 (1dB) + Switch 2 (2dB) + Switch 3 (4dB) + Switch 4 (8dB) + Switch 5 (16dB) = 31dB attenuation
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17
Configuration and Testing
Each bank of DIP switches contain five switches.
• Turning a switch OFF increases BDA gain for the selected channel.
• Turning that switch ON decreases BDA gain for the selected channel.
From left to right, the DIP switches in each bank provide 1, 2, 4, 8, and 16 dB of attenuation
(reduced amplification). These switches are cumulative, meaning that the total amount of
attenuation for a channel is equal to the combined dB of all ON DIP switches in the corresponding
bank. For example:
UPLINK
• Turning all switches OFF = 0dB attenuation
(BDA is at full gain).
• Turning ON Switch #1 in a bank = 1dB
DOWNLINK
1
2
4
8
16
1
2
4
8
16
1
2
3
4
5
1
2
3
4
5
attenuation (BDA maximum gain is
reduced by 1dB).
• Turning ON Switches #1, 3, and 5 in a bank = 1+4+16dB attenuation = 21dB attenuation.
For example, in an 80dB BDA, this means the selected channel would be reduced to 59dB (80db -21db).
• Turning ON all switches in a bank = 1+2+4+8+16dB attenuation = 31dB attenuation
For example, in an 80 dB BDA, that means that the selected channel would be reduced
to 49dB (80dB-31dB).
When the BDA is powered on:
• The green Power light (4) should illuminate.
• If any of the bands are oscillating, the corresponding Band lights (1,2,3) will flash red and that band will
flash red and that band will shut down.
Note: When the BDA is turned on, the Band lights will flash red and yellow for approximately 10 seconds.
4
1
18
2
3
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Configuration and Testing
5.2 - Initial Configuration
By default, your BDA ships with all DIP switches turned OFF to provide maximum gain in all
channels. This should always be your starting point whenever installing or reinstalling the BDA.
5.3 - Powering on the BDA
To power on the BDA:
1. Make sure that exterior and interior antenna cables are firmly connected to the proper ports
on the BDA.
2. Plug a surge suppressor into a grounded 110VAC wall outlet.
3. Plug the AC end of the power adapter that came with the BDA into the surge suppressor.
4. Plug the DC end of the power adapter into the Power port on the BDA.5. Verify that the
green Power light is illuminated.
CAUTION: ONLY USE THE POWER SUPPLY INCLUDED
WITH THE BDA. USE OF ANOTHER POWER SUPPLY
COULD DAMAGE THE BDA AND/OR POWER SUPPLY.
5. Verify that the green Power light is illuminated.
CAUTION: DO NOT PROCEED BEYOND THIS POINT
UNTIL THE BDA IS POWERED ON AND NO RED
WARNING LIGHTS ARE ILLUMINATED.
5.4 – Testing
Once the BDA is powered on and no Warning lights are illuminated, walk around the entire area
to test the voice and/or data signal. Refine the antenna locations and/or gain levels as needed,
and then complete the permanent installation once the system is working as desired.
5.5 - Adjusting the BDA
Keep the following points in mind when adjusting the BDA:
• Full power is not always your best option. Your goal is to obtain a usable radio signal in as
many areas of the building as possible. A successful installation means that you can make calls
without dropping and/or have a reliable data connection.
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19
Configuration and Testing
• Do not expect to see full reception everywhere in the building as this is practically impossible.
• A good rule of thumb is that increasing gain by 6dB doubles the coverage distance of the
interior antennas. Start at the lowest gain setting and increase gain gradually as needed.
• If one or more red Warning lights comes on, that indicates that there’s oscillation in that band
and the band will immediately shut down. If the dB gain is not adjusted, the Warning light will
continue flashing. The BDA will power down and will then wake every 30 seconds for the
next 15 minutes to see if the problem has been resolved. If the problem has not been resolved
after 15 minutes, the BDA will shut off and will need to be unplugged and plugged back in again
to reset.
• You may see oscillation in any of the bands (see Section 5.6).
• If you can’t get the system to work properly, you may need to install an additional interior
antenna and/or a different type of interior antenna and/or relocate interior antennas.
Note: In general, the uplink and downlink DIP switches should be set identically but this is
not always the case.
5.6 - Automatic Shutdown
If equipped, the Guardian3 BDA includes an automatic shutdown feature that works in the
following sequence:
1. When oscillation is detected in the uplink and/or downlink, the appropriate Warning light(s)
will begin flashing red and the Power light (light 5 in the diagram on Page 18) remain green.
2. If oscillation occurs on any other band, lights 6 and/or 7, 8, 9, and 10 will blink as appropriate.
3. If the electrical current powering the BDA is too weak or too strong, lights 6 and/or 7, 8, 9,
and 10 will blink yellow.
4. If the problem is not resolved, the affected side will shut down for 30 seconds.
5. The BDA will wake back up. When this occurs, the power light will be green. If oscillation resumes, the lights will flash as previously described. These 30-second cycles will continue for 15
minutes or until the problem is resolved.
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Configuration and Testing
For proper operation the COM pin needs to be connected to the NO pin. Do not connect the COM pin to
the NC pin this will trigger the alarm.
Pin
Definition
Note
1
NO
Normal open
2
COM
Common
3
NC
Normal close
5
GND
Ground connection
9
+12V
Optional 12 VDC (250mA) auxiliary output
The alarm will be activated when following occurs:
• system shuts down due to oscillation
• system shuts down due to overload
• the current is irregular
• there is no power to the BDA
(Relay Shown in Non-Alarm Condition)
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21
Warranty
6. If the problem is not resolved within 15 minutes, the BDA will shut down (all lights off except the
Power light, which is green) and must be reset by unplugging it from the power supply and plugging it back in.
To resolve oscillation, increase the antenna separation (Section 3.4) and/or the attenuation
(Section 5.1).
7. Each band on the BDA works independently from other bands. Therefore, Band lights will react
accordingly.
CHAPTER 6: Warranty
This chapter contains the warranty information for your SureCall product and also contains
information on how to contact the company.
6.1 - Warranty Periods
Your warranty includes the following periods:
• Three-Year Product Warranty: SureCall products are covered under a three-year product
warranty from the date of purchase. This protects the customer from any defects or problems
the product may have that are solely the fault of SureCall. Incorrect installation or misuse will void
this warranty. Upon the return of a defective product, SureCall will issue the customer a working
replacement. All returned packages should contain all products distributed.
• Five-Year Extended Product Warranty: A five year warranty is available for purchase on any
products sold by SureCall. A five-year warranty must be obtained at the time of purchase. This
warranty adds an additional two years to the three year warranty we provide. All regulations still
apply. Insert Warranty information from previous User’s Guide.
6.3 - Contact Information
You may consult a SureCall customer service agent directly by contacting us as follows:
• Our online support center is at www.surecall.com/HelpDeskService.aspx If needed, you can
create an online support ticket. This is the fastest and best way to get support for your product.
• Call us at (888)365-6283.
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Specifications
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.
Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured
before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging
with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the
outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at
1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping
container will be returned to sender. In order to receive full credit for signal BDAs, all accessories originally included in the signal
BDA box must be returned with the signal BDA. (The Buyer does not need to include accessories sold in addition to the signal
BDA, such as antennas or cables.)
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
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Warranty
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship,
and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to
repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for
products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other
than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any
of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in
which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to
meet the applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the
performance requirements that were published in the product specification literature, or in accordance with samples provided by
SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS,
GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED
BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE
MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot
be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided
herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of
such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of
merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with
and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or
errors. The information and specifications in this document are subject to change without notice. © 2015. All Rights Reserved. All
trademarks and registered trademarks are the property of their respective owners.
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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
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