Bid 4 - State of West Virginia

Bid 4 - State of West Virginia
 The following documentation is an electronically‐
submitted vendor response to an advertised solicitation from the West Virginia Purchasing Bulletin within the Vendor Self‐Service portal at wvOASIS.gov. As part of the State of West Virginia’s procurement process, and to maintain the transparency of the bid‐opening process, this documentation submitted online is publicly posted by the West Virginia Purchasing Division at WVPurchasing.gov with any other vendor responses to this solicitation submitted to the Purchasing Division in hard copy format. Purchasing Division
2019 Washington Street East
Post Office Box 50130
Charleston, WV 25305-0130
State of West Virginia
Solicitation Response
Proc Folder : 221835
Solicitation Description : Addendum #2 - DESKTOPS, LAPTOPS, TABLETS AND ACCESSORIE
Proc Type : Central Master Agreement
Date issued
Solicitation Closes
Solicitation Response
Version
2016-08-18
SR
1
0212 ESR08181600000000745
13:30:00
VENDOR
000000223330
DELL MARKETING LP
Solicitation Number:
Total Bid :
CRFQ
0212
$0.00
SWC1700000001
Response Date:
2016-08-18
Response Time:
13:26:14
Comments:
FOR INFORMATION CONTACT THE BUYER
Stephanie L Gale
(304) 558-8801
[email protected]
Signature on File
FEIN #
DATE
All offers subject to all terms and conditions contained in this solicitation
Page : 1
FORM ID : WV-PRC-SR-001
Line
Comm Ln Desc
Qty
Unit Issue
Unit Price
1
E-CATALOG
0.00000
EA
$10,216,011.970000$0.00
Comm Code
Manufacturer
Specification
Model #
43210000
Extended Description :
E-CATALOG
Page : 2
Ln Total Or Contract Amount
Richard Sylvester
Dell Marketing L.P.
One Dell Way, Round Rock Texas 78682
304-549-4305
74-2616805
August 17, 2016
CRFQ 0212 SWC 1700000001
✔
✔
Dell Marketing L.P.
August 17, 2016
VENDOR CUSTOMER
CODE
SUPPLIER PART
NUMBER
1.0216E+12
1.02566E+12
1.02045E+12
1.02175E+12
1.02299E+12
1.019E+12
1.02168E+12
SUPPLIER NAME
ITEM DESCRIPTION
EXTENDED DESCRIPTION
ESTIMATED QUANTITIES
UNIT OF MEASURE
LIST PRICE
PRODUCT/
CATEGORY
MODEL
DRAWING
PIECE
SERIAL
NUMBER
SPECIFICATI SIZE
ON
COLOR
PICTURE
FILE NAME
210-AGTM
43210000
Standard Laptop - No image
Latitude 3560
2,000
EA
$653.00
DELIVERY
DAYS
16
EXTENDED PRICE
DELL
MANUFACTURER NAME
MANUFACTURER PART
NUMBER
1306000
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
Precision 7710
2,000
EA
$1,581.52
16
3163040
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
$450.00
16
1800000
210-AFXX
43210000
Power Laptop - No image
DELL
210-AFWI
43210000
Standard PC - no image
3040 SFF
4,000
EA
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AFLI
43210000
Power PC - No image
Precision T3620
1,000
EA
$868.66
16
868660
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-ACQM
43210000
GIS/Eng. Class PC - no image
Precision 5810
300
EA
$1,741.11
16
522333
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AJSM
43210000
Tablet PC 10" - no image
Latitude 3379
400
EA
$928.34
16
371336
210-AGFW
43210000
Tablet (True) 10" - no image
Latitude 11 5175
2,000
EA
$795.18
16
1590360
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
43210000
21.5" LED Backlit LCD Monitor (no internal
speakers; can add optional speaker bar)
EA
$68.79
16
68790
E2216H
1,000
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
23" LED Backlit LCD Monitor (no internal speakers;
can add optional speaker bar)
E2316H
1,500
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
DELL
1.02177E+12
210-AGMV
DELL
43210000
1.01644E+12
210-AGQQ
DELL
43210000
1.02291E+13
318-2885
DELL
43210000
1.02552E+12
210-AIIJ
DELL
1.02024E+12
1.02417E+12
1.02444E+12
1.02287E+12
1.02417E+12
43210000
210-AIII
LCD Speaker Bar (attaches to the monitor's front
bezel; adds stereo speakers and external headphone
jack)
AC511
19" 1280x1024 VGA 15-pin mini D-sub/DVI-D (no
speakers)
P1917S
19" 1440x900 VGA 15-pin mini D-sub/DVI-D
(integrated speakers)
P2017H
$74.79
16
112185
EA
$15.74
16
3148
EA
$89.99
16
44995
200
500
EA
$75.99
16
37995
500
210-AIIF
43210000
20" S_IPS LED Monitor (no speakers)
P2217H
500
EA
$91.99
16
45995
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AIIB
43210000
24" LED S-IPS Monitor (no speakers)
P2317H
1,000
EA
$98.79
16
98790
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AIIM
43210000
21.5" S-IPS LED Monitor (no speakers)
P2417H
500
EA
$104.99
16
52495
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
210-AHCI
43210000
24" color critical LCD monitor
500
EA
$258.49
16
129245
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
EA
$31.49
16
31.49
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
VMWare
1.01376E+12
43210000
G9G1H
DELL
43210000
1.0111E+12
451-BBSB
DELL
43210000
U2413
OPTIONAL: Extended Life Battery for Standard
G9G1H
Laptop
OPTIONAL: Extended Life Battery for Power Laptop
72 WHr 6-Cell Primary Lithium-Ion Battery
OPTIONAL: External Enhanced Keyboard (USB)
DELL
313-7362
EA
$27.99
16
27.99
1
EA
$5.78
16
5.78
1
43210000
OPTIONAL: External Speakers
43210000
OPTIONAL: Full docking Station for all laptop
models (dual display, ready VGA capability, 4 USB
ports minimum, at least 1 USB 3.0 port charging,with
E-Port Replicator Docking Station with USB 3.0
AC Adapter)
43210000
OPTIONAL: Slim Docking Station for tablets (ready
VGA capability, 4 USB ports minimum, at least 1
USB 3.0 port charging, with AC adaptor)
331-6307
DELL
1
KB212- 104 Quiet Key USB Keyboard
331-9597
1.02426E+12
1.0243E+12
1.01903E+12
1.02558E+12
1.02556E+12
1.02422E+12
1.01244E+12
EA
DELL
DELL
1.01645E+12
1.02041E+12
COMMODITY CODE
AX210 USB - Stereo Speaker System
1
EA
$7.39
16
7.39
EA
$49.29
16
49.29
EA
$73.99
16
73.99
1
WD15 with 130W Adapter
1
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
460-BBGK
43210000
OPTIONAL: Nylon Carrying Case
Urban 2.0 Topload Carrying Case - 15.6'
1
EA
$13.18
16
13.18
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
460-BBMO
43210000
OPTIONAL: Leather Carrying Case
Professional Topload Carrying Case - 14
1
EA
$15.59
16
15.59
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
OPTIONAL: Tablet Case
$13.18
16
13.18
450-AFGM
DELL
460-BBGZ
43210000
Sleeve - 12
1
EA
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
A4609292
43210000
OPTIONAL: Tablet Stylus
Stylus for Capacitive Touch Devices
1
EA
$10.49
16
10.49
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
460-BBKM
43210000
OPTIONAL: Nylon Backpack
Tek Backpack - 17" - Grey
1
EA
$20.99
16
20.99
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
43210000
OPTIONAL: External 2-button mouse w/scroll (USB)
EA
$3.99
16
3.99
Optical Mouse - MS116
1
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
1.02416E+12
1.02291E+12 DELL
1.02156E+12 DELL
DELL
Will be included in System
Quote
275-BBCB
A8547952
43210000
OPTIONAL: 4 GB Memory (single)
4GB Certified Memory Module
1
EA
$16.24
16
16.24
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
A8547953
Included in Quote
43210000
OPTIONAL: 8GB Memory (single)
8GB Certified Memory Module
1
EA
$31.34
16
31.34
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
43210000
OPTIONAL: Computrace complete 4 year for each
model
OPTIONAL: USB to serial port adapter
EA
$37.28
16
37.28
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
365-1134, 365-1245,376-9455
1
USB to DB9 Serial RS232 Adapter Cable - Serial
adapter - USB - RS-232
1
OPTIONAL: USB FIPS 201 compliant Smart Card
reader that supports PIV-I
STANDALONE CAC/FIPS 201 SMART RDR
CARD PC/SC RDR LT GREY/BLK USB 2.0
1
43210000
OPTIONAL: 512 SSD 2.5"
Serial ATA Solid State Hard Drive - 512 GB
1
43210000
OPTIONAL: Accidental Damage Coverage for all
mobile equipment
OPTIONAL: Equipment Tagging
43210000
1.02435E+12
A7319697
DELL
1.02306E+12
1.01379E+12 DELL
DELL
Will be included in System
Quote
DELL
Will be included in System
Quote
Cherry Electrical Products
43210000
A0416349
400-AIWT
981-3973, 988-7689
43210000
ACDAM4
EA
EA
$9.59
$23.39
16
16
9.59
23.39
EA
$193.79
16
193.79
EA
$59.99
16
59.99
1
1
EA
16
0
EXTENDED
TOTAL:
10216011.97
Please contact Mel Tomikel, Sales Representative
Please contact Mel Tomikel, Sales Representative
One Dell Way, Round Rock, Texas 78682
512-513-9120 (ph)/ n/a (fax)
[email protected]
*
Dell Marketing L.P.
Rebecca Whittaker, Proposal Manager
August 18, 2016
512-723-0616 (ph)/ 512-283-0253 (fax)
*Should the State choose to award this RFP to Dell, Dell requests the opportunity to
discuss contract terms and conditions with the State, to arrive at a mutually
agreeable purchasing contract, that appropriately addresses the relationship and
commitments that are mutually agreed as a part of this proposal process. Dell has
provided a list of exceptions to the draft contract offered by the State in the
appropriate section of this RFP response.
Dell’s Response to General Terms and Conditions
Dell’s Response to General Terms and Conditions
General Terms and Conditions
Dell Requested Language/Comments
1. Contractual Agreement
Dell requests the addition of the following to the last sentence in
this section, “unless otherwise indicated in the Vendor’s response to
the Solicitation.”
13. Payment
Payment shall be due net forty-five 45) days from date of invoice
unless invoice states payment terms greater than thirty (45) days.
Without waiving any other rights or remedies and without liability to
State, may suspend any or all services or deliveries until all overdue
amounts are paid in full.
14. Purchasing Card Acceptance The State has the option of (1) paying with a procurement card,
which will be charged upon shipment of product ordered, or (2)
submitting a PO and paying subject to the payment procedures in
section 13 of the Contract. Dell is open to further discussion and
negotiation on this topic.
15. Taxes
Dell agrees if State provides a valid certificate of exemption or other
proof of exemption.
25. Subsequent Forms
The use of any Dell Software (defined as any software, library,
utility, tool, or other computer or program code, in object (binary)
or source-code form as well as the related documentation provided
by Dell to State) is subject to the terms of the End User License
Agreement (A-EULA), attached hereto as Exhibit A and incorporated
by reference fully herein. Products may be subject to separate
product guides, operating manuals, or other documentation included
with the packaging or presented to State during the installation or
use of the products.
State of West Virginia | Dell Marketing L.P.
Dell’s Response to General Terms and Conditions
General Terms and Conditions
Dell Requested Language/Comments
27. Warranty
Please replace with the following, “LIMITED WARRANTY: VENDOR’S
WARRANTY TERMS FOR PRODUCTS SHALL BE PROVIDED AS INDICATED
IN THE PRODUCT SCHEDULE OR THE SOFTWARE TERMS. VENDOR’S
WARRANTIES FOR SERVICES SHALL BE PROVIDED IN THE SERVICES
SCHEDULE. EXCEPT AS EXPRESSLY STATED BY VENDOR ELSEWHERE,
AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDOR
(INCLUDING VENDOR AFFILIATES, CONTRACTORS, AND AGENTS, AND
EACH OF THEIR RESPECTIVE EMPLOYEES, DIRECTORS, AND OFFICERS),
ON BEHALF OF ITSELF AND ITS SUPPLIERS AND LICENSORS MAKES NO
EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO ANY OF THE
PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY
WARRANTY (a) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, PERFORMANCE, SUITABILITY, OR NON-INFRINGEMENT; (b)
FOR ANY THIRD-PARTY PRODUCTS OR SERVICES; (c) FOR THE
PERFORMANCE OF OR RESULTS TO BE OBTAINED FROM ANY
PRODUCTS OR SERVICES; OR (d) THAT THE PRODUCTS OR SERVICES
WILL OPERATE OR BE PROVIDED WITHOUT INTERRUPTION OR ERROR.
PRODUCTS AND SERVICES ARE NOT FAULT-TOLERANT AND ARE NOT
DESIGNED OR INTENDED FOR USE IN HAZARDOUS ENVIRONMENTS,
REQUIRING FAIL-SAFE PERFORMANCE, SUCH AS ANY APPLICATION IN
WHICH THE FAILURE OF THE PRODUCTS OR SERVICES COULD LEAD
DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR
PROPERTY DAMAGE (COLLECTIVELY, “HIGH-RISK ACTIVITIES”).
WARRANTIES DO NOT COVER DAMAGE DUE TO EXTERNAL CAUSES,
SUCH AS ACCIDENT, ABUSE, MISUSE, PROBLEMS WITH ELECTRICAL
POWER, SERVICES NOT PERFORMED OR AUTHORIZED BY DELL
(INCLUDING INSTALLATION OR DE-INSTALLATION), USAGE NOT IN
ACCORDANCE WITH THE DOCUMENTATION, NORMAL WEAR AND TEAR,
OR USE OF PARTS AND COMPONENTS NOT SUPPLIED OR INTENDED
FOR USE WITH THE PRODUCTS OR HARDWARE SERVICES. ANY
WARRANTY ON A THIRD-PARTY PRODUCT IS PROVIDED BY THE
PUBLISHER, PROVIDER, OR ORIGINAL MANUFACTURER. ALL THIRDPARTY PRODUCTS ARE PROVIDED BY DELL “AS IS.”
30. Privacy, Security and
confidentiality
Dell does not believe this section is applicable based on the products
being offered. Dell request additional discussion prior to inclusion in
the Contract.
35. Vendor Relationship (last
sentence)
Dell proposes the following, “Vendor shall hold harmless the State,
and shall provide the State and Agency with a defense against and
all third party claims including, but not limited to, the foregoing
payments, withholdings, contributions, taxes, social security taxes
and employer income tax returns.
State of West Virginia | Dell Marketing L.P.
Dell’s Response to General Terms and Conditions
General Terms and Conditions
Dell Requested Language/Comments
36. Indemnification
Dell proposes the following. “Vendor shall defend and indemnify the
State against third party claims, including reasonable attorney’s
fees, for tangible property damage and bodily injury (including
death) to the extent directly caused by Vendor’s gross negligence or
willful misconduct in the performance of its obligations under the
Contract. The State will (a) promptly notify Vendor in writing of any
such claim and grant Vendor sole control of the defense and
resolution of such claim and (b) cooperate with Vendor, at Vendor’s
expense, in defending and resolving such claim.”
Sections 42 and 43
Not applicable
Additional Terms - Dell
respectfully request additional
discussion around additional
terms not included in the RFQ
documents, prior to finalization
of Contract:
Trade Compliance: Vendor and State acknowledge that products
(including software) sold or licensed under this Contract are subject
to export control laws and regulations of the United States of
America and other countries from which they were supplied and in
which they are used and agree to abide by those laws and
regulations. State acknowledges that State is responsible for
obtaining any necessary licenses relating to the export of products.
Indirect Damages: Vendor shall not be liable for indirect,
consequential, special, punitive, incidental and other types of nondirect damages arising out of or in connection with this Contract.
Define “Acceptance’ by the state. Suggested language: An order
shall be deemed “Accepted” by the state when a written ordering
document or agreement under this Contract, such as a signed
quotation, is executed by the parties, (b) an order is placed through
the State’s online ordering process, or (c) a State purchase order is
accepted by Vendor. ALTERNATE LANGUAGE: An order shall be
deemed “Accepted” by the state upon delivery.
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3. GENERAL REQUIREMENTS:
3.1 Contract Items and Mandatory Requirements:
Vendor shall provide Agency with the Contract Items listed below on an open-end and continuing
basis. Contract Items must meet or exceed the mandatory requirements as shown below.
3.1.1.1 All platforms in the solicitation must be offered with the same operating system. Must ship with
version Windows 10 Professional or equal. Must not be open source product, and must be
manufacturer's standard pre- installed operating system.
Response:
Agreed
3.1.2 Standard PC
Requirement
Response: OptiPlex 3040 SFF
3.1.2.1 Chassis: Mid tower
Meet specification
3.1.2.2 Operating System: Windows 10 Professional, or equal
Meet specification
3.1.2.3 Processor: Intel Core i5 3.5GHz, or equal
i5-6500 Processor (Quad Core,
6MB, 4T, 3.2GHz, 65W)
3.1.2.4 RAM: 4GB DDR3 single DIMM
Meet specification
3.1.2.5 Hard drive: 500GB minimum 7200 RPM SATA
Meet specification
3.1.2.6 Keyboard: Standard USB
Meet specification
3.1.2.7 Mouse: Optical USB 2 button with scroll
Meet specification
3.1.2.8 Optical Drive: Multi DVD/RW
Meet specification
3.1.2.9 USB ports: USB 3.0, minimum of 4 back, 2 front, with a one USB 3.0
charging
Meet specification
3.1.2.10 Expansion Slots: PCI Express
Meet specification
3.1.2.11 Video: Dual monitor capability with one VGA port and one DVI port
Available via Optional dongle
adapters not included in price
3.1.2.12 Ethernet port: 10/100/1000 NIC Integrated
Meet specification
3.1.2.13 Trusted Platform Module: TPM chip
Meet specification
3.1.2.14 Warranty: Four year on-site; Minimum on-site/next day, to cover a
minimum of hardware, keyboards, monitors or other issues with the internal
components. Parts and labor for repairs included
Meet specification
1
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.3 POWER PC
Requirement
Response: Precision 3620 MT
3.1.3.1 Chassis: Mid tower
Meet specification
3.1.3.2 Operating System: Windows 10 Professional, or equal
Meet specification
3.1.3.3 Processor: Intel Core i7 3.5 GHz, or equal
I7-6700K (Quad Core 4GHz, 8Mb
Cache)
3.1.3.4 RAM: 8GB DDR3
8Gb DDR4
3.1.3.5 Hard drive: minimum 256GB SSD Drive
Meet specification
3.1.3.6 Keyboard: Standard USB
Meet specification
3.1.3.7 Mouse: Optical USB 2 button with scroll
Meet specification
3.1.3.8 Optical Drive: Multi DVD/RW
Meet specification
3.1.3.9 USB ports: USB 3.0, minimum of 4 back, 2 front, with one USB
3.0 charging
Meet specification
3.1.2.10 Expansion Slots: PCI Express
Meet specification
3.1.2.11 Video: Dual display capable (one VGA, one DVI) with a
minimum of 2GB dedicated video RAM
Meet specification
3.1.2.12 Ethernet port: 1 0/10011000 NIC Integrated
Meet specification
3.1.2.13 Trusted Platform Module: TPM chip
Meet specification
3.1.2.14 Warranty: Four year on-site: Minimum on-site/next-day, to cover
a minimum of hardware, keyboards, monitors or other issues with the
internal components. Parts and labor for repairs included.
Meet specification
2
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.3 GIS/ENGINEERING CLASS PC
Requirement
Response: Precision T5810
3.1.3.1 Chassis: Mid tower
Meet specification
3.1.3.2 Operating System: Windows 10 Professional, or equal
Meet specification
3.1.3.3 Processor: Intel Core i7 3.5 GHz, or equal
Meet specification with Xeon e5-1620
v4 – Quad Core, 3.5GHz, 10Mb Cache
3.1.3.4 RAM:16GB
Meet specification
3.1.3.5 Hard Drive: Minimum 512GB SSD drive
Meet specification
3.1.3.6 Keyboard: Standard USB
Meet specification
3.1.3.7 Mouse: Optical USB 2 button with scroll
Meet specification
3.1.3.8 Optical Drive: Multi DVD/RW
Meet specification
3.1.3.9 USB ports: USB 3.0, minimum of 4 back, 2 front, with one USB
3.0 charging
Meet specification
3.1.3.10 Expansion Slots: PCI Express
Meet specification
3.1.3.11 Video: Dual display capable (one VGA, one DVI), with 2GB of
dedicated Video RAM
Meet specification
3.1.3.12 Ethernet Port: 10/100/1000 NIC Integrated
Meet specification
3.1.3.13 Trusted Platform Module: TPM chip
Meet specification
3.1.3.14 Warranty: Four year on-site: Minimum on-site/next-day, to cover
a minimum of hardware, keyboards, monitors or other issues with the
internal components. Parts and labor for repairs included.
Meet specification
3
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.4 STANDARD LAPTOP
Requirement
Response: Latitude E5570
3.1.4.1 Operating System: Windows I 0 Professional, or equal
Meet specification
3.1.4.2 Processor: Intel Core i5 3.5 GHz, or equal
I5-6440HQ Quad Core 2.6GHz, 6MB
cache
3.1.4.3 Ram: 4GB DDR3 SDRAM (single DIMM)
4GB DDR4 Memory
3.1.4.4 Hard Drive: Minimum 320GB 7200 RPM SATA
512GB SSD
3.1.4.5 Keyboard: Standard Integrated
Meet specification
3.1.4.6 Webcam: Integrated
Meet specification
3.1.4.7 Optical Drive: Multi DVD/RW
Business class laptop models no
longer include integrated optical
drives. Optional external drives are
available upon request for an
additional cost.
3.1.4.8 USB Ports: 3 USB 3.0 total with at least one charging
Meet specification
3.1.4.9 Video: Standard integrated video, 15" display or larger
Meet specification
3.1.4.10 Battery: 6 cell 55 WHr Battery or equivalent
Meet specification
3.1.4.11 Ethernet Port: 101100/1000 NIC Standard integrated
Meet specification
3.1.4.12 Wireless: 802.11 a/b/g/n I2 WLAN Card
Meet specification
3.1.4.13 Computrace or equal: Complete 4 years, Bios Enabled
Meet specification
3.1.4.14 Trusted Platform Module: TPM chip
Meet specification
3.1.4.15 Warranty: Four year on-site: Minimum on-site/next-day, to cover
a minimum of hardware, keyboards, monitors or other issues with the
internal components. Parts and labor for repairs included.
Meet specification
3.1.4.16 FIPS 201 compliant Smart Card Reader with PIV-l support
Meet specification
4
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.5 POWER LAPTOP
Requirement
Response: Precision 7710
3.1.5.1 Operating System: Windows I 0 Professional, or equal
Meet specification
3.1.5.2 Processor: Intel Core i7 3.5 GHz, or equal
Meet specification with i7-6920HQ,
Quad Core, 2.9-3.8GHz 8Mb Cache
3.1.5.3 RAM: 8GB DDR3 SDRAM (single DIMM)
8Gb DDR4
3.1.5.4 Hard Drive: Minimum 256GB SSD
Meet specification
3.1.5.5 Keyboard: Standard Integrated
Meet specification
3.1.5.6 Webcam: Integrated
Meet specification
3.1.5.7 Optical Drive: Multi DVD/RW
Business class laptop models no
longer include integrated optical
drives, so an external drive has been
included.
3.1.5.8 USB Ports: 3 USB 3.0 total with at least one charging
Meet specification
3.1.5.9 Video: Video card with minimum of 2GB of dedicated video Ram,
1 7" or better display
Meet specification
3.1.5.10 Battery: 9 cell 100 WHr battery or equivalent
6 cell 91Wh battery
3.1.5.11 Ethernet Port: 10/1 00/1000 NIC Standard integrated
Meet specification
3.1.5.12 Wireless:802.11 a/b/g/n 12 WLAN Card
Meet specification
3.1.5.13 Computrace or equal: Complete 4 years, Bios Enabled
Meet specification
3.1.5.14 Trusted Platform Module: TPM chip
Meet specification
3.1.5.15 Warranty: Four year on-site: Minimum on-site/next-day, to cover
a minimum of hardware, keyboards, monitors or other issues with the
internal components. Parts and labor for repairs included.
Meet specification
3.1.4.16 FIPS 201 compliant Smart Card Reader with PIV-1 support
Palmrest With NFC/ Smartcard
Reader/ FIPS Fingerprint Reader
5
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.6 TABLET PC
Requirement
Response: Latitude 3379
3.1.6.1 Operating System: Windows 10 Professional, or equal
Meet specification
3.1.6.2 Processor: Intel Core i5c, or equal
Meet specification
3.1.6.3 Ram: 8GB DDR3 SDRAM (single DIMM)
16Gb DDR4 Memory
3.1.6.4 Hard Drive: Minimum 180GB SSD, solid state
512Gb Solid State Drive
3.1.6.5 Keyboard: Full Size, Backlit
Meet specification
3.1.6.6 Mouse: Digital Pen
No Active Pen, Passive Pen is
available at an additional cost.
3.1.6.7 Camera: 1 front facing
Standard IR front facing camera
3.1.6.8 Screen Size: 10" Minimum
13.3 Inch FHD
3.1.6.9 USB Ports: 2 Minimum USB 3.0 with at least one 3.0 charging
Meet specification
3.1.6.10 Video: Intel integrated or equivalent
Meet specification
3.1.6.11 Battery: 6 cell 44 WHr Minimum
3 Cell 42Whr Battery
3.1.6.12 Ethernet Port: 10/100/1000 NIC Standard integrated
Available via optional USB Type C
Dongle Adapter at an additional cost
3.1.6.13 Wireless: 802.11 alb/g/n I2 WLAN Card
Meet specification
3.1.6.14 Computrace or equal: Complete 4 years, Bios Enabled
Meet specification
3.1.6.15 Trusted Platform Module: TPM chip
Meet specification
3.1.6.16 Warranty: Four year on-site: Minimum on-site/next-day, to cover a
minimum of hardware, keyboards, monitors or other issues with the
internal components. Parts and labor for repairs included.
Meet specification
3.1.4.16 FIPS 201 compliant Smart Card Reader with PIV-1 support
Not available
6
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.7 TABLET (True)
Requirement
Response: Latitude 5175
3.1.7.1 Operating System: Windows 10 Professional, or equal
Meet specification
3.1.7.2 Processor: Intel Core 1.6GHz quad core, or equalop
Intel Core m5-6Y57, 2.8GHz, 4Mb
Cache
3.1.7.3 RAM: 8GB DDR3 SDRAM
Meet specification
3.1.7.4 Keyboard: Detachable
Meet specification
3.1.7.5 Hard Drive: Minimum 64GB SSD, solid state
256Gb Solid State Drive
3.1.7.6 USB ports: 2 Minimum USB 3.0
Meet specification
3.1.7.7 Screen Size: 10" Minimum
10.8” FHD Touch with Corning
Concore Glass
3.1.7.8 Video: Intel integrated or equivalent
Meet specification
3.1.7.9 Camera: 1 front facing and 1 rear facing
Meet specification
3.1.7.10 Audio: Speakers, Headphone Jack, and microphone
Meet specification
3.1.7.11 Battery: 2 cell 30WHr minimum
2 Cell 35WHr Battery
3.1.7.12 Wireless: Wi-Fi 802.11 alb/g/n Bluetooth
Meet specification
3.1.7.13 Computrace or equal: Complete 4 years, Bios Enabled
Meet specification
3.1.7.14 Trusted Platform Module: TPM chip
Meet specification
3.1.7.15 Warranty: Four year on-site: Minimum on-site/next-day, to cover a
minimum of hardware, keyboards, monitors or other issues with the
internal components. Parts and labor for repairs included.
Meet specification
7
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.8 MONITORS
LCD Monitors
Requirement
Response
3.1.8.1 21.5" LED Backlit LCD Monitor (no internal speakers; can add optional
speaker bar). Monitor size to be determined diagonally per industry standards.
Meet specification
3.1.8.2 23" LED Backlit LCD Monitor (no internal speakers; can add optional
speaker bar). Monitor size to be determined diagonally per industry standards.
Meet specification
3.1.8.3 LCD Speaker Bar (attaches to the monitor's front bezel; adds stereo
speakers and external headphone jack)
Meet specification
3.1.8.4 19" 1280x1024 VGA 15-pin mini D-sub/DVI-D (no speakers)
Meet specification
3.1.8.5 19" 1440x900 VGA 15-pin mini D-sub/DVI-D (integrated speakers)
Meet specification
3.1.8.6 20"
S IPS LED or better Monitor (no speakers)
Meet specification
3.1.8.7 24"
S-IPS LED or better Monitor (no speakers)
Meet specification
3.1.8.8 21.5" S-IPS LED or better Monitor (no speakers)
Meet specification
3.1.8.9 24"
Meet specification
Color critical LCD monitor
8
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.9 OPTIONAL COMPONENTS AND SERVICES
Requirement
Response
3.1.9.1 4GB Memory (single), Minimum DDR3
Meet specification
3.1.9.2 8GB Memory (single), Minimum DDR3
Meet specification
3.1.9.3 External Enhanced Keyboard (USB)
Meet specification
3.1.9.4 External 2-button mouse w/scroll (USB)
Meet specification
3.1.9.5 Nylon carrying case, Minimum depth of I3 inches, minimum height of 3
inches, minimum weight 1 .68 pounds, minimum width of 15.3 inches
Meet specification
3.1.9.6 Leather carrying case, Minimum depth of 5.3 inches, minimum height of
13.3 inches, minimum weight of34.92 ounces, minimum width of 18.3 inches
We do not offer leather
cases this large. We quoted
closest non-leather size
match.
3.1.9.7 Tablet case
Meet specification
3.1.9.8 Tablet Stylus
Meet specification
3.1.9.9 Nylon Backpack, Must have a large storage pocket, must accommodate a
minimum of 16 inch laptop
Meet specification
3.1.9.10 Extended life battery for each laptop model, 9-cell I 00 WHR minimum
Dell quoted a 6-cell battery,
as that is highest level of
battery we offer.
3.1.9.11 Full Docking Station for each laptop model (dual display ready VGA
capability, 4 USB ports minimum, at least I USB 3.0 port charging with AC
Adapter)
Meet specification
3.1.9.12 Slim Docking Station for tablets (ready VGA capability, 4 USB ports
minimum, at least I USB 3.0 port charging, with AC adaptor)
Meet specification
3.1.9.13 Computrace or equal complete 4 years for each desktop model
Meet specification
3.1.9.14 External Speakers
Meet specification
3.1.9.15 Accidental Damage coverage for all mobile equipment, minimum
coverage, to cover everything that the standard four year warranty does not cover.
Meet specification
3.1.9.16 Equipment Tagging, if requested, the vendor must tag the equipment for
inventory purposes with an avery label, or equal with make, model, serial number,
and date of purchase. The agency will provide the vendor with a starting number
and the order will be listed with that series of numbers depending on number
ordered.
Meet specification
3.1.9.17 USB to serial port adapter 512 SSD 2.5" USB FIPS 201 compliant Smart
Card reader that supports PIV-I
Meet specification
9
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10 Miscellaneous Mandatory Requirements
3.1.10.1
All computing equipment offered in the Vendor's response must be OEM, products.
These specifications represent the current needs of the State. Vendors must provide detailed
specification sheets for all requested products. Vendor's bid cannot be evaluated until specification
sheets are provided. It is preferred that specification sheets be submitted with the bid. Vendors who
fail to provide the required specification sheets if requested by the Purchasing Division by an
established deadline may be disqualified. All equipment must be delivered to the State with new
components only, not refurbished, used or recycled components. Shipping cost for returns must be
paid by vendor.
Response:
Dell’s specification sheets can be found after the pricing file in this response.
Dell values its relationship with you, and offers you the option to return most products you purchase
directly from Dell. For all purchases not made directly from Dell, please check the return policy of the
location from which you purchased your product.
30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with
Dell, or except as provided below, all hardware, accessories, peripherals, parts may be returned within
30 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid,
less shipping and handling, and any applicable restocking fees (as further described below). Any
product returned to Dell without prior authorization from Dell will be considered an unauthorized
return, and you will not receive credit for the product and Dell will not ship the product back to you.
Exceptions to Dell's 30-Day Return Period:
● Software may not be returned at any time, unless the software being returned is:
― Application software or operating systems installed by Dell on a returnable system which is
being returned within the applicable return period; or
― Media-based software that is unopened and still in its sealed package or, if delivered
electronically, software that you have not accepted by clicking "I agree to these Terms and
Conditions."
● Dell EqualLogic and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell
Compellent and Compellent-branded products, Dell KACE and KACE-branded products, Dell
Force10 and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR
products, Dell SonicWALL and SonicWALL-branded products, Dell Wyse and Wyse-branded
products, Dell Quest, Quest, ScriptLogic and VKernel branded products, Dell Software branded
products, Dell Data Protection | Rapid Recovery and Dell Data Protection | Rapid Recovery
branded products, Dell StatSoft and StatSoft-branded products, non-Dell-branded enterprise
products, enterprise software, and customized products may not be returned at any time.
● Licenses purchased under any type of volume license agreement may be returned only with the
express approval of the publisher, which in many circumstances will not be granted.
● Non-Dell branded mobile phone offers fulfilled by third-party partners are subject to partner
return policies, which may have shorter return periods.
Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may
charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.
Promotional Items: If you return a purchased item that qualified you for a discount, promotional item
or promotional card (for example, buy a service, get a computer half off; buy a computer, get a free
printer; buy a TV, get a promotional gift card) and either (i) do not also return the discounted or
promotional item or (ii) have already redeemed the promotional card, Dell may deduct the value of the
discount, promotional item or redeemed card from any refund you receive for the return of the
purchased item.
10
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.2
All computers provided under this contract must be business-class machines.
Response:
Agreed
3.1.10.3
Vendor must provide access (i.e., via an FTP site) to all OEM-provided original system
disks associated with the proposed equipment, including, but not limited to, operating system software,
drivers and any additional "add-ons" such as Adobe Acrobat.
Response:
Drivers and other downloads are available at Dell.com/support.
3.1.10.4
asked.
Microsoft Windows 10 professional, or equal. Downgrade rights must be available when
Response:
Dell agrees to provide downgrade rights when they are available from the publisher, as noted in the
answers to questions provided by the State.
3.1.10.5
All systems must include a Trusted Platform Module (TPM).
Response:
Agreed
3.1.10.6
Computrace, or equal Complete 4 Year license must be included with all mobile systems.
Response:
Agreed
3.1.10.7
All hardware provided under this contract must be Energy Star 5.0 compliant.
Response:
Agreed
3.1.10.8
All Desktops and Monitors must meet minimum Electronic Product Environmental
Assessment Tool (EPEAT) Silver certification. The vendor must provide documentation proving level
of certification. Vendor’s bid cannot be evaluated until specification sheets are provided. The Vendor
must be responsible for ensuring equipment meets the latest EPEAT registration requirements before
it is delivered. It is preferred certification documentation be provided with the bid. Vendors who fail to
provide required documentation when requested by the Purchasing Division by the established
deadline shall be disqualified.
Response:
Copies of Dell’s EPEAT certifications can be found after the specification lists in this response.
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State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.9
Vendor must guarantee current model’s availability through "end of life" cycle, with the
understanding that if platform revisions take place, it is the State's option to accept or reject any
proposed model replacements, as detailed below. At a minimum the vendor must stock spare parts
for ALL proposed equipment, for the duration of the warranty period.
Response:
Agreed
3.1.10.10
Vendor must have consistent hardware configurations. If the State procures 500
personal computers, all 500 computers must have the same components.
Response:
Agreed
3.1.10.11
The successful Vendor must provide a life cycle map of the model upgrades planned or
anticipated for the next twelve to eighteen months within thirty (30) days of contract award. This map
path must be updated annually.
Response:
Agreed
3.1.10.12
Vendor must inform the State in writing, sixty (60) days prior to replacement, of any
platform revisions it intends to make. Written notification may be made by e- mail.
Response:
Agreed
3.1.10.13
Vendor must provide the State with two (2) of all initial contract models and any
proposed replacement models, free of charge, sixty (60) days in advance of discontinuance of current
models. The State will use this time to test the equipment and images. The state will return this
equipment upon expiration of the contract.
Response:
Dell will provide test equipment subject to the applicable “Dell Keep It” or “Dell Return It” Program
Agreement, provided to State in the RFP response.
3.1.10.14
Vendor must guarantee that any replacement units meet, or exceed the current model's
specifications, and are compatible and certified to operate with the State-provided Image.
Response:
Agreed
12
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.15
Any proposed replacement units must be of equivalent pricing (equal to, or less than) to
initially bid units.
Response:
When a standard configuration system has reached the end of its life cycle, Dell makes a good faith
effort to help the State transition to a new standard configuration at a point in the product life cycle
where the price of the new system is comparable to the price of the prior system.
3.1.10.16
Current models must be available for purchase by the State, until the proposed
replacement units have been approved by the Office of Technology, and are ready to be shipped. The
current models must be available during the sixty-day term that the State requires for the evaluation of
the proposed replacements.
Response:
Agreed
3.1.10.17
If the computing equipment experiences "repeated failure" in the first year of ownership,
the supplier must replace the failed equipment with new equipment of the same make and model or
a model equal to or better than that which is currently provided under this contract. The State defines
"repeated failure" to be, at a minimum, the following: three instances of parts failure with no more than
two instances on the same part within one year after the machine is installed.
Response:
Agreed
3.1.10.18
Vendor must identify by name and location the proposed primary account representative
and immediate supervisor who shall be responsible for the performance of the contract. Such
notification may be included in the bid response but must be provided within no less than five (5)
business days from the date of contract award.
Response:
Proposed primary account representative: Richard Sylvester, West Virginia
Immediate supervisor – Richard Hansen, Ohio
3.1.10.19
Orders must be shipped complete. Partial orders will not be accepted.
Response:
Agreed
3.1.10.20
Orders must be delivered inside agency building/room.
Response:
Agreed. If the agency requests special shipping and handling, additional charges may apply.
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State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.21
(ARO).
Vendor must guarantee a maximum of sixteen (16) business days or less for delivery
Response:
Agreed
3.1.10.22
Vendor must have special handling procedures associated with an emergency order, with
an abbreviated delivery time from that listed in 3.1.10.21. Vendor must guarantee that emergency
order deliveries will be made within five (5) business days (ARO).
Response:
Dell will make every reasonable effort to meet this request. Due to the number of variables involved in
an emergency, Dell cannot guarantee that emergency order deliveries will be made within five (5)
business days (ARO). However, Dell can agree to work with the affected agency(ies) to provide nonstandard, in-stock equipment and/or to provide pricing for upgraded shipping to facilitate a fast
delivery.
3.1.10.23
Vendor must provide immediate replacement equipment for any new machines which do
not function properly out of the box at no cost to the Agency.
Response:
Agreed
3.1.10.24
All orders placed against this contract must be FOB Destination, regardless of the
delivery site location within the state. The agency must specify at the time of the order whether in-side
delivery is required.
Response:
Agreed. As noted in response to question 3.1.10.20, If the agency requests special shipping and
handling, additional charges may apply.
3.1.10.25
All orders placed against this contract must be signed for, by agency representatives, and
delivered to agency-specified locations.
Response:
Agreed
3.1.10.26
The successful vendor must provide customer support via toll free number MondayFriday 8:00AM to 5:00PM EST to resolve billing and shipping issues. Billing issues shall be resolved
within five (5) business days.
Response:
Agreed
14
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.27
Vendor must provide dedicated representatives in both sales and technical support,
offering toll -free access and e-mail contact references.
Response:
Agreed
3.1.10.28
Vendor must provide direct, second level technical access 24x7x365 8-5 M-F to support
all equipment offered.
Response:
Agreed; based on the answers provided by the State in Addendum 2 that this requirement has been
changed to remove “second level technical access” and change “24x7x365” to “8-5 M-F”.
3.1.10.29
Vendor's warranty for PC's must be on-site and for a period of no less than four (4) years.
Response:
Agreed
3.1.10.30
Vendor must offer Next Business Day (NBD) delivery of replacement parts for all
equipment.
Response:
Agreed
3.1.10.31
The State prefers new, unused components for replacement parts, however, if
refurbished parts are used, they must be "like new" and offer the same warranty as new parts.
Response:
Agreed
3.1.10.32
Vendor must provide a parts and support website for access by State technical staff. The
Vendor must also provide a toll free warranty support line for warranty part orders.
Response:
Agreed
15
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.33
If the Vendor offers a self-maintenance program, they must make it available to the
WVOT. The WVOT has the option to directly manage the warranty services of items procured under
this agreement. The WVOT will incur no participation fees or training fees related to the selfmaintenance program. The WVOT will be eligible to receive warranty reimbursements for any
qualified repairs under this program. The WVOT could have as many as 90 field technicians
throughout the State that would need to receive any Vendor required training/certification to qualify for
the program, all at no cost to the WVOT.
Response:
TechDirect helps ease the issue resolution burden by providing 24x7x365 access to all your Dell support
case and part dispatch requests in one, centralized location. You will experience improved productivity
when using the following:
● Easy parts ordering and case creation for efficient problem resolution
● Fast parts dispatch to global location(s)
● Convenient access to Dell training and certification
● Modular dashboard with Message Center and exportable reports
3.1.10.34
To meet HIPAA requirements, the agency must have the ability to remove the hard drive
so that no privacy-related information is shared.
Response:
The Keep Your Hard Drive service1 puts you in complete control of your data by allowing you to keep
failed hard drives (still covered by Limited Warranty) when replacement hard drives are delivered. This
solution puts you in charge of your data and hard drive disposal. This service is available at an
additional fee.
3.1.10.35
The Vendor must offer certification training to the State’s technical staff so that the
technicians can provide warranty services upon request by the State at no additional charge. Such
training shall be provided within thirty (30) days of receipt of the written request from the State.
Response:
Agreed
3.1.10.36
Vendor must provide the State of West Virginia Office of Technology and the Purchasing
Division with a detailed, quarterly report in excel format indicating the State Agency, model, serial
number(s), cost, and delivery location for all purchases made under the contract. The report shall also
include a listing of all service calls associated with this agreement, including the location and nature of
service required.
Response:
Dell can provide the required information, but it will not be in a single report.
1
The defective hard drive must still be covered by the hardware limited warranty.
16
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.37
Vendor must offer as an optional component Accidental Insurance for mobile equipment.
Minimum coverage must include coverage for everything that the standard four year warranty does not
cover.
Response:
Dell’s Accidental Damage service covers:
● Liquid spilled on or in unit
● Drops, falls, and other collisions
● Electrical surge
● Damaged or broken LCD due to a drop or fall
The following incidents are not covered through this service:
● Damage due to fire
● Intentional damage (such as hammer marks)
● Normal wear
● Cosmetic damage
● Consumable parts (ex. bulbs, toner)
● Theft
3.1.10.38
If requested, the Vendor must tag the equipment for inventory purposes using Statesupplied tags.
Response:
Agreed, pricing has been provided in the pricing spreadsheet.
3.1.10.39
Although the majority of the machines ordered from this contract will be the standard
configurations, the vendor must provide for optional components for machines allowing the agencies
to upgrade memory and storage before shipment.
Response:
Agreed
3.1.10.40
Some agencies require serial ports on their laptops in order to use certain components
they need to do their jobs. The Vendor should include any equipment required to meet this
requirement under optional equipment.
Response:
Agreed
3.1.10.41
Vendor must agree to maintain and upgrade (keep pace with the advance of technology)
the standard configurations for the life of the contract via change order.
Response:
Agreed
17
State of West Virginia | Dell Marketing L.P.
3. GENERAL REQUIREMENTS:
3.1.10.42
The State reserves the right for agencies to purchase those items listed as "Optional"
from this contract but agencies are not required to use this contract for these items. The State
reserves the right to purchase those items listed as "Optional" from other sources outside the contract
if the pricing for such item(s) is deemed unreasonable or not comparable with current market pricing.
Response:
Agreed
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State of West Virginia | Dell Marketing L.P.
4. CONTRACT AWARD:
4. CONTRACT AWARD:
4.1 Contract Award:
The Contract is intended to provide Agencies with a purchase price on all Contract Items. The
Contract shall be awarded to the Vendor that provides the Contract Items meeting the required
specifications for the lowest overall total cost as shown on the Pricing Pages. The cost evaluation will
include the PC configurations and optional items.
Renewal options for years 2, 3, and 4 will be initiated by the Agency, agreed to by the Vendor and
processed by the West Virginia Purchasing Division as Change Orders for subsequent years.
Response:
Agreed
4.2 Pricing Pages/E-Catalog:
4.2.1.1 Pricing Pages/E-Catalog Spreadsheet: Vendor should complete the Pricing Pages/E-Catalog
Spreadsheet by providing the following information, per each Contract Item Bid. Vendor should not
place formulas or any type of Excel calculations into the List Price column, only the actual bid price,
per each Contract Item Bid.
Column A - Vendor Customer Code should identify the Vendor's wvOasis vendor/customer number. If
the Vendor does not know this number, please leave the column blank,
Column B - Supplier Part Number should identify the Supplier's part number.
Column C - Supplier Name should identify the name of the Vendor who is supplying the
product/service.
Column D -Manufacturer Name should identify the Manufacturer of the product/service, Column EManufacturer Part Number should identify the Manufacturer's part number for the product/service.
Column H - Extended Description Vendor should provide any additional description to the
product/service. Specifically, for Rows 2- 8, the component parts with part numbers must be listed.
Please note field's character limit of 4000 bytes.
Column I - Estimated Quantities Vendor should note that these are estimates only. The estimated
quantities do not guarantee any purchase. They have been provided so that vendor/s can provide their
best price based on estimated volume.
Column K- List Price shall identify the Vendor's unit price per Contract Item bid.
Column L - Delivery Days should identify the number of days required for delivery. Vendor's bid will be
evaluated by the Standard Laptop, Power Laptop, Standard PC, Power PC, GIS/Eng. Class PC,
Tablet PC and Tablet (True).
Response:
Dell has completed the spreadsheet and included it with our response.
19
State of West Virginia | Dell Marketing L.P.
4. CONTRACT AWARD:
4.2.2 Vendor should electronically enter the information into the Pricing Pages through wvOASIS, if
available, or as an electronic document. In most cases, the Vendor can request an electronic copy of
the Pricing Pages for bid purposes by sending an email request to the following address:
[email protected]
Response:
Agreed
4.2.3 Vendor should provide with their bid a copy of any Software Terms and Conditions or licenses
that the State of West Virginia or the Agency will have to agree or accept as a part of this solicitation.
Vendor will be required to provide before a Purchase Order is issued.
Response:
Dell has provided a copy of its End User License Agreement.
4.2.4
Vendor should include with their bid a copy of any and all Maintenance Terms and
Conditions or Licenses that the State of West Virginia or the Agency will be required to agree or
accept as a part of this solicitation. Vendor will be required to provide before a Purchase Order is
issued.
Response:
Dell has provided a copy of the warranties for the Dell services offered in this response.
20
State of West Virginia | Dell Marketing L.P.
5. ORDERING AND PAYMENT:
5. ORDERING AND PAYMENT:
5.1 Ordering:
Vendor shall accept orders through wvOASIS, regular mail, facsimile, e-mail, or any other written form
of communication. Vendor may, but is not required to, accept on-line orders through a secure internet
ordering portal/website. If Vendor has the ability to accept on-line orders, it should include in its
response a brief description of how Agencies may utilize the on-line ordering system. Vendor shall
ensure that its on-line ordering system is properly secured prior to processing Agency orders on-line.
Response:
Dell will work with the State to determine the feasibility of a Business to Business integration with
wvOASIS. A brief description of Dell’s online ordering system follow.
Dell Premier Overview
Dell Premier is your own, secure, personalized
purchasing and support website. You can quickly and
easily customize Premier Pages to suit your precise
requirements, saving your organization time and
money throughout all phases of IT product ownership.
Using your Dell Premier site you can:
● Access information on previously defined,
standard configurations for your organization,
making it far easier to specify and purchase
additional systems
● Quickly identify solutions to meet new
requirements, configure them to your exact
requirements, and place your order for the
necessary hardware, software and accessories
● Prepare and save machine configurations and
orders for purchase at later date
● Purchase consumables and peripherals for your
existing hardware
● Access the complete catalogue of Dell products
● View real time order status, and Purchase
history details
● Get Quick and easy customization of user access
● Easily manage your addresses through the
Address Book
Premier Support is a virtual helpdesk with powerful tools to help meet your organizations’ system
support needs. Designed for support technicians, helpdesk specialists, system engineers and IT
managers, Premier Support provides fast access to the knowledge and solutions you need to help you
efficiently support your Dell systems and maximize uptime. Orders that are placed via Dell’s Premier
pages write frictionlessly to Dell’s order management system, which means our customers typically
receive their orders quicker, with less opportunity for errors. In addition, automated e-mail
confirmations are communicated to customers for online orders.
21
State of West Virginia | Dell Marketing L.P.
5. ORDERING AND PAYMENT:
In short, your Premier Pages website makes the whole process of doing business with Dell easier and
more cost-efficient.
Security and User Access
Custom-defined access roles support your approval process and control unapproved buying. An
employee’s access is limited to the information and tools that they need. Your account representative
will set up access roles that you specify. The designated administrator in your organization can modify
the access role of a user as needed.
eQuotes and Secure Online Ordering
Shopping carts can be saved as eQuotes by any shopper and forwarded to an authorized buyer for
review. Secure online orders can be placed at any time through an intuitive, streamlined checkout
process.
Reporting
Premier translates your direct relationship with Dell into an accessible online format with easy access
to comprehensive, up-to-date, and customizable data about all your Dell transactions. Its sophisticated
reporting functionality is designed to help you to plan your purchasing, verify your payments, and
manage your assets -- all at the click of a mouse. Flexible options allow you to search and sort the
information so it's most useful to you.
5.2 Payment:
Vendor shall accept payment in accordance with the payment procedures of the State of West
Virginia.
Response:
Payment shall be due net forty-five (45) days from date of invoice unless invoice states payment terms
greater than thirty (45) days. Without waiving any other rights or remedies and without liability to
State, Dell may suspend any or all services or deliveries until all overdue amounts are paid in full.
22
State of West Virginia | Dell Marketing L.P.
6. DELIVERY AND RETURN:
6. DELIVERY AND RETURN:
6.1 Delivery Time:
Vendor shall deliver standard orders within sixteen (16) working days after orders are received.
Vendor shall deliver emergency orders within five (5) working days after orders are received. Vendor
shall ship all orders in accordance with the above schedule and shall not hold orders until a minimum
delivery quantity is met.
Response:
Dell will meet the standard order request and will make every reasonable effort to meet the
emergency order request. Due to the number of variables involved in an emergency, Dell cannot
guarantee that emergency order deliveries will be made within five (5) business days (ARO). However,
Dell can agree to work with the affected agency(ies) to provide non-standard, in-stock equipment
and/or to provide pricing for upgraded shipping to facilitate a fast delivery.
6.2 Late Delivery:
The Agency placing the order under this Contract must be notified in writing if orders will be delayed
for any reason. Any delay in delivery that could cause harm to an Agency will be grounds for
cancellation of the delayed order, and/or obtaining the items ordered from a third party.
Response:
The agency placing the order can monitor an individual system's production and shipping status through
its Premier.Dell.com Internet site, which provides frequent updates on what process steps the system
completes, and/or is currently in. The Agency placing the order can register to be notified when orders
are shipped.
6.2.1
Any Agency seeking to obtain items from a third party under this provision must first
obtain approval of the Purchasing Division.
Response:
Dell understands the Agency’s responsibility.
6.3 Delivery Payment/Risk of Loss:
Standard order delivery shall be FOB destination to the Agency's location. Vendor shall include the
cost of standard order delivery charges in its bid pricing/discount and is not permitted to charge the
Agency separately for such delivery. The Agency will pay delivery charges on all emergency orders
provided that Vendor invoices those delivery costs as a separate charge with the original freight bill
attached to the invoice.
Response:
Shipping for emergency orders will appear as a separate line item on the invoice. However, Dell does
not provide original freight bills to customers.
23
State of West Virginia | Dell Marketing L.P.
6. DELIVERY AND RETURN:
6.4 Return of Unacceptable Items:
If the Agency deems the Contract Items to be unacceptable, the Contract Items shall be returned to
Vendor at Vendor's expense and with no restocking charge. Vendor shall either make arrangements
for the return within five (5) days of being notified that items are unacceptable, or permit the Agency to
arrange for the return and reimburse Agency for delivery expenses. If the original packaging cannot be
utilized for the return, Vendor will supply the Agency with appropriate return packaging upon request.
All returns of unacceptable items shall be FOB the Agency's location. The returned product shall
either be replaced, or the Agency shall receive a full credit or refund for the purchase price, at the
Agency's discretion.
Response:
Dell values its relationship with you, and offers you the option to return most products you purchase
directly from Dell. For all purchases not made directly from Dell, please check the return policy of the
location from which you purchased your product.
30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with
Dell, or except as provided below, all hardware, accessories, peripherals, parts may be returned within
30 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid,
less shipping and handling, and any applicable restocking fees (as further described below). Any
product returned to Dell without prior authorization from Dell will be considered an unauthorized
return, and you will not receive credit for the product and Dell will not ship the product back to you.
Exceptions to Dell's 30-Day Return Period:
● Software may not be returned at any time, unless the software being returned is:
― Application software or operating systems installed by Dell on a returnable system which is
being returned within the applicable return period; or
― Media-based software that is unopened and still in its sealed package or, if delivered
electronically, software that you have not accepted by clicking "I agree to these Terms and
Conditions."
● Dell EqualLogic and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell
Compellent and Compellent-branded products, Dell KACE and KACE-branded products, Dell
Force10 and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR
products, Dell SonicWALL and SonicWALL-branded products, Dell Wyse and Wyse-branded
products, Dell Quest, Quest, ScriptLogic and VKernel branded products, Dell Software branded
products, Dell Data Protection | Rapid Recovery and Dell Data Protection | Rapid Recovery
branded products, Dell StatSoft and StatSoft-branded products, non-Dell-branded enterprise
products, enterprise software, and customized products may not be returned at any time.
● Licenses purchased under any type of volume license agreement may be returned only with the
express approval of the publisher, which in many circumstances will not be granted.
● Non-Dell branded mobile phone offers fulfilled by third-party partners are subject to partner
return policies, which may have shorter return periods.
Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may
charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.
Promotional Items: If you return a purchased item that qualified you for a discount, promotional item
or promotional card (for example, buy a service, get a computer half off; buy a computer, get a free
printer; buy a TV, get a promotional gift card) and either (i) do not also return the discounted or
promotional item or (ii) have already redeemed the promotional card, Dell may deduct the value of the
discount, promotional item or redeemed card from any refund you receive for the return of the
purchased item.
24
State of West Virginia | Dell Marketing L.P.
6. DELIVERY AND RETURN:
6.5 Return Due to Agency Error:
Items ordered in error by the Agency will be returned for credit within thirty (30) days of receipt, FOB
Vendor's location. Vendor shall not charge a restocking fee if returned products are in a resalable
condition. Items shall be deemed to be in a resalable condition if they are unused and in the original
packaging. Any restocking fee for items not in a resalable condition shall be the lower of the Vendor's
customary restocking fee or 5% of the total invoiced value of the returned items.
Response:
Please refer to Dell’s return policy noted in response to question 6.4
25
State of West Virginia | Dell Marketing L.P.
7. VENDOR DEFAULT:
7. VENDOR DEFAULT:
7.1 The following shall be considered a vendor default under this Contract.
7.1.1
Failure to provide Contract Items in accordance with the requirements contained herein.
7.1.2
Failure to comply with other specifications and requirements contained herein.
7.1.3
Failure to comply with any laws, rules, and ordinances applicable to the Contract Services
provided under this Contract.
7.1.4
Failure to remedy deficient performance upon request according to applicable warranties
provided by Vendor.
7.2 The following remedies shall be available to Agency upon default.
7.2.1
Immediate cancellation of the Contract according to the Contract provisions.
7.2.2
Immediate cancellation of one or more release orders issued under this Contract
according to the Contract provisions.
7.2.3
Any other remedies available in law or equity.
Response:
Notwithstanding the exceptions provided by Vendor in Vendor’s response, these clauses are accepted
as modified.
26
State of West Virginia | Dell Marketing L.P.
8. MISCELLANEOUS:
8. MISCELLANEOUS:
8.1 No Substitutions:
Vendor shall supply only Contract Items submitted in response to the Solicitation unless a contract
modifica’tion is approved in accordance with the provisions contained in this Contract.
Response:
Agreed
8.2 Vendor Supply:
Vendor must carry sufficient inventory of the Contract Items being offered to fulfill its obligations under
this Contract. By signing its bid, Vendor certifies that it can supply the Contract Items contained in its
bid response.
Response:
Dell can meet this requirement provided the State respond to requests to update products in a timely
manner.
8.3 Reports:
Vendor shall provide quarterly reports and annual summaries to the Agency showing the Agency's
items purchased, quantities of items purchased, and total dollar value of the items purchased. Vendor
shall also provide reports, upon request, showing the items purchased during the term of this Contract,
the quantity purchased for each of those items, and the total value of purchases for each of those
items. Failure to supply such reports may be grounds for cancellation of this Contract.
Response:
Dell can provide the required information, but it will not be in a single report.
8.4 Contract Manager:
During its performance of this Contract, Vendor must designate and maintain a primary contract
manager responsible for overseeing Vendor's responsibilities under this Contract. The Contract
manager must be available during normal business hours to address any customer service or other
issues related to this Contract. Vendor should list its Contract manager and his or her contact
information below.
Contract Manager:
Telephone Number:
Fax Number:
Email Address:
Response:
Please contact Mel Tomikel. She can be reached at (512) 513-9120 and [email protected]
27
State of West Virginia | Dell Marketing L.P.
Please contact Mel Tomikel
512-513-9120
n/a
[email protected]
CRFQ 0212 SWC 1700000001
VENDOR CUSTOMER
CODE
SUPPLIER PART
NUMBER
1.0216E+12
1.02566E+12
1.02045E+12
1.02175E+12
1.02299E+12
1.019E+12
1.02168E+12
SUPPLIER NAME
ITEM DESCRIPTION
EXTENDED DESCRIPTION
ESTIMATED QUANTITIES
UNIT OF MEASURE
LIST PRICE
PRODUCT/
CATEGORY
MODEL
DRAWING
PIECE
SERIAL
NUMBER
SPECIFICATI SIZE
ON
COLOR
PICTURE
FILE NAME
210-AGTM
43210000
Standard Laptop - No image
Latitude 3560
2,000
EA
$653.00
DELIVERY
DAYS
16
EXTENDED PRICE
DELL
MANUFACTURER NAME
MANUFACTURER PART
NUMBER
1306000
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
Precision 7710
2,000
EA
$1,581.52
16
3163040
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
$450.00
16
1800000
210-AFXX
43210000
Power Laptop - No image
DELL
210-AFWI
43210000
Standard PC - no image
3040 SFF
4,000
EA
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AFLI
43210000
Power PC - No image
Precision T3620
1,000
EA
$868.66
16
868660
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-ACQM
43210000
GIS/Eng. Class PC - no image
Precision 5810
300
EA
$1,741.11
16
522333
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AJSM
43210000
Tablet PC 10" - no image
Latitude 3379
400
EA
$928.34
16
371336
210-AGFW
43210000
Tablet (True) 10" - no image
Latitude 11 5175
2,000
EA
$795.18
16
1590360
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
43210000
21.5" LED Backlit LCD Monitor (no internal
speakers; can add optional speaker bar)
EA
$68.79
16
68790
E2216H
1,000
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
23" LED Backlit LCD Monitor (no internal speakers;
can add optional speaker bar)
E2316H
1,500
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
DELL
1.02177E+12
210-AGMV
DELL
43210000
1.01644E+12
210-AGQQ
DELL
43210000
1.02291E+13
318-2885
DELL
43210000
1.02552E+12
210-AIIJ
DELL
1.02024E+12
1.02417E+12
1.02444E+12
1.02287E+12
1.02417E+12
43210000
210-AIII
LCD Speaker Bar (attaches to the monitor's front
bezel; adds stereo speakers and external headphone
jack)
AC511
19" 1280x1024 VGA 15-pin mini D-sub/DVI-D (no
speakers)
P1917S
19" 1440x900 VGA 15-pin mini D-sub/DVI-D
(integrated speakers)
P2017H
$74.79
16
112185
EA
$15.74
16
3148
EA
$89.99
16
44995
200
500
EA
$75.99
16
37995
500
210-AIIF
43210000
20" S_IPS LED Monitor (no speakers)
P2217H
500
EA
$91.99
16
45995
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AIIB
43210000
24" LED S-IPS Monitor (no speakers)
P2317H
1,000
EA
$98.79
16
98790
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
210-AIIM
43210000
21.5" S-IPS LED Monitor (no speakers)
P2417H
500
EA
$104.99
16
52495
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
210-AHCI
43210000
24" color critical LCD monitor
500
EA
$258.49
16
129245
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
EA
$31.49
16
31.49
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
VMWare
1.01376E+12
43210000
G9G1H
DELL
43210000
1.0111E+12
451-BBSB
DELL
43210000
U2413
OPTIONAL: Extended Life Battery for Standard
G9G1H
Laptop
OPTIONAL: Extended Life Battery for Power Laptop
72 WHr 6-Cell Primary Lithium-Ion Battery
OPTIONAL: External Enhanced Keyboard (USB)
DELL
313-7362
EA
$27.99
16
27.99
1
EA
$5.78
16
5.78
1
43210000
OPTIONAL: External Speakers
43210000
OPTIONAL: Full docking Station for all laptop
models (dual display, ready VGA capability, 4 USB
ports minimum, at least 1 USB 3.0 port charging,with
E-Port Replicator Docking Station with USB 3.0
AC Adapter)
43210000
OPTIONAL: Slim Docking Station for tablets (ready
VGA capability, 4 USB ports minimum, at least 1
USB 3.0 port charging, with AC adaptor)
331-6307
DELL
1
KB212- 104 Quiet Key USB Keyboard
331-9597
1.02426E+12
1.0243E+12
1.01903E+12
1.02558E+12
1.02556E+12
1.02422E+12
1.01244E+12
EA
DELL
DELL
1.01645E+12
1.02041E+12
COMMODITY CODE
AX210 USB - Stereo Speaker System
1
EA
$7.39
16
7.39
EA
$49.29
16
49.29
EA
$73.99
16
73.99
1
WD15 with 130W Adapter
1
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
460-BBGK
43210000
OPTIONAL: Nylon Carrying Case
Urban 2.0 Topload Carrying Case - 15.6'
1
EA
$13.18
16
13.18
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
460-BBMO
43210000
OPTIONAL: Leather Carrying Case
Professional Topload Carrying Case - 14
1
EA
$15.59
16
15.59
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
OPTIONAL: Tablet Case
$13.18
16
13.18
450-AFGM
DELL
460-BBGZ
43210000
Sleeve - 12
1
EA
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
A4609292
43210000
OPTIONAL: Tablet Stylus
Stylus for Capacitive Touch Devices
1
EA
$10.49
16
10.49
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
460-BBKM
43210000
OPTIONAL: Nylon Backpack
Tek Backpack - 17" - Grey
1
EA
$20.99
16
20.99
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
43210000
OPTIONAL: External 2-button mouse w/scroll (USB)
EA
$3.99
16
3.99
Optical Mouse - MS116
1
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
1.02416E+12
1.02291E+12 DELL
1.02156E+12 DELL
DELL
Will be included in System
Quote
275-BBCB
A8547952
43210000
OPTIONAL: 4 GB Memory (single)
4GB Certified Memory Module
1
EA
$16.24
16
16.24
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
A8547953
Included in Quote
43210000
OPTIONAL: 8GB Memory (single)
8GB Certified Memory Module
1
EA
$31.34
16
31.34
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
43210000
OPTIONAL: Computrace complete 4 year for each
model
OPTIONAL: USB to serial port adapter
EA
$37.28
16
37.28
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
DELL
365-1134, 365-1245,376-9455
1
USB to DB9 Serial RS232 Adapter Cable - Serial
adapter - USB - RS-232
1
OPTIONAL: USB FIPS 201 compliant Smart Card
reader that supports PIV-I
STANDALONE CAC/FIPS 201 SMART RDR
CARD PC/SC RDR LT GREY/BLK USB 2.0
1
43210000
OPTIONAL: 512 SSD 2.5"
Serial ATA Solid State Hard Drive - 512 GB
1
43210000
OPTIONAL: Accidental Damage Coverage for all
mobile equipment
OPTIONAL: Equipment Tagging
43210000
1.02435E+12
A7319697
DELL
1.02306E+12
1.01379E+12 DELL
DELL
Will be included in System
Quote
DELL
Will be included in System
Quote
Cherry Electrical Products
43210000
A0416349
400-AIWT
981-3973, 988-7689
43210000
ACDAM4
EA
EA
$9.59
$23.39
16
16
9.59
23.39
EA
$193.79
16
193.79
EA
$59.99
16
59.99
1
1
EA
16
0
EXTENDED
TOTAL:
10216011.97
OptiPlex 3040
OptiPlex 3040 simplifies business computing with bestin-class security and manageability in new, smaller
energy-efficient designs - Mini Tower, Small Form Factor
and Micro Form Factor.
Available with up to 6th Gen Intel Core i5 Processors,
Intel Integrated graphics, and Dell Client Command
Suite tools for time-saving systems management,
OptiPlex 3040 provides excellent value at an entry-level
price.
Enhance these features with purpose-built Dell
accessories such as award winning monitors, customdesigned cable covers, and a variety of Micro mounts for
a complete computing experience; all backed by
outstanding 24x7 ProSupport Plus.
Highlights:
● New, smaller MT and SFF chassis, designed specifically around Intel’s latest 65W commercial
desktop architecture for better performance and efficiency
● Latest Intel Core processors
● Optional custom designed cable covers provided on the MT and SFF, secure ports and manage
cables for a clutter-free, worry-free environment
● High security with TPM and standard Dell Data Protection solutions
● ENERGY STAR and EPEAT compliant
● DP and HDMI port (optional VGA) allowing for dual display natively
● Dual orientation for vertical or horizontal system placement to maximize space
● Universal Audio Jack (UAJ) compatible with common mobile phone headsets
3040 MT/SFF/Micro
Processors1
Intel 6th generation Core i5 Quad Core (65W for MT & SFF, 35W for micro), Core i3
Dual Core, Pentium Dual Core and Celeron Dual Core (65W for MT & SFF, 35W for
Micro)
Chipset
Intel H110 Chipset
Operating System
Microsoft Windows 10 Home 64 - bit, Microsoft Windows 10 Pro 64 - bit Microsoft
Windows 8.1 Standard 64-bit, Microsoft Windows 8.1 Pro 64-bit Microsoft Windows 7
Professional SP1 (32/64 bit)
Ubuntu
Neokylin (China only)
Graphics Options2
Integrated Intel HD Graphics 530
Supports optional discrete graphics: AMD Radeon R7 350X, AMD Radeon R5 340X
Memory3
2 Long DIMM slots; Non-ECC dual-channel 1600MHz DDR3L SDRAM, supports up to
16GB (MT/SFF); 2 SO- DIMM slots (Micro)
1
Offering may vary by region. Some items may be available post-RTS. Offering may vary by region and
configuration. For complete details, refer to the Technical Guidebook published on www.dell.com.
2
System Memory and Graphics: Significant system memory may be used to support graphics, depending
on system memory size and other factors.
3040 MT/SFF/Micro
Networking
I/O Ports
MT/SFF: Integrated Realtek RTL8111HSD Ethernet LAN 10/100/1000; supports
optional PCIe 10/100/1000 network card; Optional wireless: 802.11ac+ Bluetooth 4.1
card
Micro: Integrated Realtek RTL8111HSD Ethernet LAN 10/100/1000; Optional wireless
M.2 802.11ac +Bluetooth 4.1 card
MT/SFF: 8 External USB: 4 x 3.0 (2 front/2 rear) and 4 x 2.0 (2 front/2 rear); 1 RJ45; 1 Serial (optional); 1 Display Port 1.2; 1 HDMI 1.4; 2 PS/2 (optional); 1 UAJ, 1
Line-out; 1 VGA (optional)
MFF: 6 External USB3.0 (2 front/2 rear) and 2 x 2.0 (2 rear); 1 RJ-45; 1 HDMI 1.4; 1
Display Port 1.2; 1 UAJ (front); 1 Line-out (front); 1 Serial (optional); 1 VGA
(optional); Serial+PS2 (optional)
Removable Media Options
Supports optional optical disc drives and SD media card reader (MT/SFF only)
Hard Drive4 Options
(internal)
Hard Disk Drives: up to 1TB Supports Solid State Drives, Hybrid and Hybrid Opal SED
FIPS
No Hard Drive – Supports Dell Cloud Desktop diskless
Chassis
Minitower (MT)
Dimensions (H 13.8x 6.1*10.8/
x W x D)
35 x 15.4 x 27.4
Inches/(cm)
Min. Weight
(lbs./kg)
Number of
Bays
Expansion
Slots
Micro (MFF)
29 x 9.2 x 29.2
7.2 x 1.4 x 7 /
18.2 x 3.6 x 17.8
17.49 / 7.93
17.49 / 7.93
17.49 / 7.93
1 internal 3.5” 2 internal
2.5”
1 external 5.25”
1 full height PCIe x16
3 full height PCIe x1
1 internal 3.5”
1 internal 2.5”
1 internal 2.5”
1 half height PCIe
x16
1 M.2 (22x30mm)
(Wireless only)
1 half height PCIe 1
Standard 180W PSU
Active PFC
180W typical 85%
Efficient PSU (80
65W external
adapter, 87%
minimum average
efficiency
Power Supply5 Standard 240W PSU
Unit (PSU)
Active PFC
240W up to 85% Efficient
PSU (80 PLUS Bronze)
ENERGY STAR
complaint, Active PFC
240W up to 92% Efficient
PSU (80 PLUS Platinum);
ENERGY STAR
complaint, Active PFC
3
Small Form Factor
(SFF)
11.4 x 3.6 x 11.5/
PLUS Bronze)
ENERGY STAR
complaint, Active
PFC
180W typical 92%
Efficient PSU (80
PLUS Platinum);
ENERGY STAR
complaint, Active
PFC
4GB or Greater System Memory Capability: A 64-bit operating system is required to support 4GB or
more of system memory.
4
Hard Drive: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with
preloaded material and operating environment and will be less.
5
PSU: This form factor utilizes a more efficient Active Power Factor Correction (APFC) power supply.
Dell recommends only Universal Power Supplies (UPS) based on Sine Wave output for APFC PSUs, not an
approximation of a Sine Wave, Square Wave, or quasi-Square Wave (see UPS technical specifications).
If you have questions please contact the manufacturer to confirm the output type.
3040 MT/SFF/Micro
Recommended Accessories
Monitors - qualified with Dell commercial monitors including
Dell E series monitor 17” – 27”, Touch monitor in 20” screen size
Dell Professional series monitors available from 19”-27”, Touch monitor in 23”
screen size
Micro Mounting Options: Vertical Stand, VESA Mount, Dual VESA Mount, All in One
Mount, Console with DVD-RW, All in One Mount for E Series Displays
Keyboards: Dell wired Keyboard with Multimedia functionality, Dell Smart Card
Keyboard, Dell Wireless KB/Mouse, Logitech Wireless KB/Mouse
Mouse: Dell wired Mouse, Dell wireless mouse, Dell Laser Mouse.
Audio Speakers: Internal Dell Business audio speaker,
Security Options
Trusted Platform Module6 (TPM) 2.0 Dell Data Protection| Security Tools, Dell Data
Protection| Encryption, Chassis lock slot support, Chassis Intrusion Switch,
Setup/BIOS Password, I/O Interface Security, optional Smart Card keyboards, Intel
Trusted Execution Technology, Intel Identity Protection Technology, Intel Ant-Theft
Technology, KACE Security, Dell Secure Works, BIOS support for optional
Computrace7
Systems Management
Dell Client Command Suite; In-Band Systems Management
Options
Environmental, Ergonomic, Environmental Standards (eco-labels): ENERGY STAR 6.0, EPEAT Registered8, CECP,
& Regulatory Standards
WEEE, Japan Energy Law, South Korea E-standby, South Korea Eco-label (for SFF
only), EU, RoHS, China RoHS
Other Environmental Options: Carbon Off-set; Asset Resale and Recovery Service.
TAA configurations available.
Warranty
Limited Hardware Warranty9; Standard 3-year On Site Service after Remote
Diagnosis10 (3-3-3); Optional 3 year Dell ProSupport offers premium support from
expert technicians and 24x7 availability11.
Configuration Services
Factory image load, BIOS customization, hardware customization, asset tagging,
reporting
6
TPM: TPM is not available in all regions.
Computrace: Not a Dell offer. Certain conditions apply. For full details, see terms and conditions at
www.lojackforlaptops.com.
8
Please refer to www.epeat.net for specific country registration rating and participation.
9
Limited Hardware Warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties,
One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty
10
Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone
technician of cause of issue; may involve customer access to inside of system and multiple or extended
sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved
remotely, Technician and/or part will be dispatched, usually within 1 business day following
completion of Remote Diagnosis. Availability varies. Other conditions apply.
11
Dell Services: Availability and terms of Dell Services vary by region. For more information, visit
www.dell.com/servicedescription
7
Dell Precision Tower 3000 Series (3620)
Workstation performance and reliability in an expandable mini
tower
Highlights:
● 6th gen Intel Core or Intel Xeon processors
● AMD FirePro and NVIDIA Quadro professional graphics options
● Up to (1) PCIe SSD and up to (2) 3.5” SATA or (4) 2.5” SATA
drives
● Dell Intel CAS-W cache acceleration software for increased
storage performance
● Dell Precision Optimizer automatically tunes your Workstation
to run specific programs at the fastest speeds possible
The Dell Precision Tower 3000 Series is a fully customizable, entry workstation certified to run
professional applications ideal for people who need the performance and reliability.
Performance
Every Dell Precision comes with the exclusive Dell Precision Optimizer installed. This unique
software, which can be centrally managed using customer’s existing System Center Configuration
Manager (SCCM) console, enables users to experience increased application performance and
productivity from their Dell Precision workstation by automatically adjusting system settings
based on the needs of specific professional software applications. The Dell Precision Tower 3000
Series includes the latest 6th Generation Intel Core and Intel Xeon processors, NVIDIA Quadro or
AMD FirePro professional graphics card, new NECC and ECC DDR4 2133Mhz memory, and optional
Thunderbolt 2 card to provide you with the performance to make the most of your time. A new
addition to the entry workstation is Optional PCIe SSD Storage that can be configured via a PCIe
M.2 Slot on the motherboard, as well on an actively cooled Dell Precision Ultra-Speed drive Duo,
which deliver exception read/write storage performance.
Reliability
Dell and Independent Software Vendors (ISV)1 rigorously test Dell Precision workstations to be
able to deliver a tested, and fully optimized workstation to customers. Dell partners with
companies like Autodesk, Adobe, and Solidworks and many others to ensure Dell Precision
workstations work harmoniously with customer’s software, as well as improve the quality of
technical support. If needed, Dell ProSupport Plus is the most complete service and support
offering in the industry.
Recommended accessories
Dell offers a complete portfolio of recommended accessories for Dell Precision workstations.
These accessories include the world’s #1 Dell monitor brand, industry-specific peripherals,
keyboards and mice.
Precision Tower 3000 Series (3620)
Processor Options2
Intel Xeon Processor E3-1200 v5Family; 6thgeneration Intel Core i7, i5 and i3
(i7-6700K Processor, coming soon); Intel Turbo Boost technology(5)and Intel
Integrated HD Graphics on select Processors; optional vPro Technology
1
ISV certification applies to select configurations.
Intel Turbo Boost mode only available on Xeon, Core i7 and Core i5 processors. Intel Integrated
HD graphics only available with select processors.
2
Dell - Internal Use - Confidential
OptiPlex 3040
OptiPlex 3040 simplifies business computing with bestin-class security and manageability in new, smaller
energy-efficient designs - Mini Tower, Small Form Factor
and Micro Form Factor.
Available with up to 6th Gen Intel Core i5 Processors,
Intel Integrated graphics, and Dell Client Command
Suite tools for time-saving systems management,
OptiPlex 3040 provides excellent value at an entry-level
price.
Enhance these features with purpose-built Dell
accessories such as award winning monitors, customdesigned cable covers, and a variety of Micro mounts for
a complete computing experience; all backed by
outstanding 24x7 ProSupport Plus.
Highlights:
● New, smaller MT and SFF chassis, designed specifically around Intel’s latest 65W commercial
desktop architecture for better performance and efficiency
● Latest Intel Core processors
● Optional custom designed cable covers provided on the MT and SFF, secure ports and manage
cables for a clutter-free, worry-free environment
● High security with TPM and standard Dell Data Protection solutions
● ENERGY STAR and EPEAT compliant
● DP and HDMI port (optional VGA) allowing for dual display natively
● Dual orientation for vertical or horizontal system placement to maximize space
● Universal Audio Jack (UAJ) compatible with common mobile phone headsets
3040 MT/SFF/Micro
Processors1
Intel 6th generation Core i5 Quad Core (65W for MT & SFF, 35W for micro), Core i3
Dual Core, Pentium Dual Core and Celeron Dual Core (65W for MT & SFF, 35W for
Micro)
Chipset
Intel H110 Chipset
Operating System
Microsoft Windows 10 Home 64 - bit, Microsoft Windows 10 Pro 64 - bit Microsoft
Windows 8.1 Standard 64-bit, Microsoft Windows 8.1 Pro 64-bit Microsoft Windows 7
Professional SP1 (32/64 bit)
Ubuntu
Neokylin (China only)
Graphics Options2
Integrated Intel HD Graphics 530
Supports optional discrete graphics: AMD Radeon R7 350X, AMD Radeon R5 340X
Memory3
2 Long DIMM slots; Non-ECC dual-channel 1600MHz DDR3L SDRAM, supports up to
16GB (MT/SFF); 2 SO- DIMM slots (Micro)
1
Offering may vary by region. Some items may be available post-RTS. Offering may vary by region and
configuration. For complete details, refer to the Technical Guidebook published on www.dell.com.
2
System Memory and Graphics: Significant system memory may be used to support graphics, depending
on system memory size and other factors.
)
3040 MT/SFF/Micro
Networking
I/O Ports
MT/SFF: Integrated Realtek RTL8111HSD Ethernet LAN 10/100/1000; supports
optional PCIe 10/100/1000 network card; Optional wireless: 802.11ac+ Bluetooth 4.1
card
Micro: Integrated Realtek RTL8111HSD Ethernet LAN 10/100/1000; Optional wireless
M.2 802.11ac +Bluetooth 4.1 card
MT/SFF: 8 External USB: 4 x 3.0 (2 front/2 rear) and 4 x 2.0 (2 front/2 rear); 1 RJ45; 1 Serial (optional); 1 Display Port 1.2; 1 HDMI 1.4; 2 PS/2 (optional); 1 UAJ, 1
Line-out; 1 VGA (optional)
MFF: 6 External USB3.0 (2 front/2 rear) and 2 x 2.0 (2 rear); 1 RJ-45; 1 HDMI 1.4; 1
Display Port 1.2; 1 UAJ (front); 1 Line-out (front); 1 Serial (optional); 1 VGA
(optional); Serial+PS2 (optional)
Removable Media Options
Supports optional optical disc drives and SD media card reader (MT/SFF only)
Hard Drive4 Options
(internal)
Hard Disk Drives: up to 1TB Supports Solid State Drives, Hybrid and Hybrid Opal SED
FIPS
No Hard Drive – Supports Dell Cloud Desktop diskless
Chassis
Minitower (MT)
3040 MT/SFF/Micro
Recommended Accessories
Monitors - qualified with Dell commercial monitors including
Dell E series monitor 17” – 27”, Touch monitor in 20” screen size
Dell Professional series monitors available from 19”-27”, Touch monitor in 23”
screen size
Micro Mounting Options: Vertical Stand, VESA Mount, Dual VESA Mount, All in One
Mount, Console with DVD-RW, All in One Mount for E Series Displays
Keyboards: Dell wired Keyboard with Multimedia functionality, Dell Smart Card
Keyboard, Dell Wireless KB/Mouse, Logitech Wireless KB/Mouse
Mouse: Dell wired Mouse, Dell wireless mouse, Dell Laser Mouse.
Audio Speakers: Internal Dell Business audio speaker,
Security Options
Trusted Platform Module6 (TPM) 2.0 Dell Data Protection| Security Tools, Dell Data
Protection| Encryption, Chassis lock slot support, Chassis Intrusion Switch,
Setup/BIOS Password, I/O Interface Security, optional Smart Card keyboards, Intel
Trusted Execution Technology, Intel Identity Protection Technology, Intel Ant-Theft
Technology, KACE Security, Dell Secure Works, BIOS support for optional
Computrace7
Systems Management
Dell Client Command Suite; In-Band Systems Management
Options
Environmental, Ergonomic, Environmental Standards (eco-labels): ENERGY STAR 6.0, EPEAT Registered8, CECP,
& Regulatory Standards
WEEE, Japan Energy Law, South Korea E-standby, South Korea Eco-label (for SFF
only), EU, RoHS, China RoHS
Other Environmental Options: Carbon Off-set; Asset Resale and Recovery Service.
TAA configurations available.
Warranty
Limited Hardware Warranty9; Standard 3-year On Site Service after Remote
Diagnosis10 (3-3-3); Optional 3 year Dell ProSupport offers premium support from
expert technicians and 24x7 availability11.
Configuration Services
Factory image load, BIOS customization, hardware customization, asset tagging,
reporting
6
TPM: TPM is not available in all regions.
Computrace: Not a Dell offer. Certain conditions apply. For full details, see terms and conditions at
www.lojackforlaptops.com.
8
Please refer to www.epeat.net for specific country registration rating and participation.
9
Limited Hardware Warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties,
One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty
10
Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone
technician of cause of issue; may involve customer access to inside of system and multiple or extended
sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved
remotely, Technician and/or part will be dispatched, usually within 1 business day following
completion of Remote Diagnosis. Availability varies. Other conditions apply.
11
Dell Services: Availability and terms of Dell Services vary by region. For more information, visit
www.dell.com/servicedescription
7
Precision Tower 3000 Series (3620)
Operating System
Options3
Windows 10 Professional (64 bit)
Windows 10 Home (64 bit) Windows
8.1 Professional (64-Bit) Windows
8.1 Home (64 bit)
Chipset
Intel C236 Chipset
Memory Options4
4 Dimm Slots; Up to 64GB 2133Mhz Non-ECC DDR4 Memory; Up to 64GB 2133Mhz
ECC DDR4 Memory
Graphics Options
One PCI Express x16 Gen 3 Graphics card up to 150W (Total for Graphics) (Some
cards available in Dual Config)
Mid-range 3D cards:
AMD FirePro W7100
AMD FirePro W5100
NVIDIA Quadro M4000
NVIDIA Quadro K2200
Storage Options5
Windows 7 Professional (32-Bit) Windows
7 Professional (64-Bit)
Red Hat Enterprise Linux 7.2
Ubuntu Linux 14.04
NeoKylin 6.0 (China only)
Entry 3D cards:
AMD FirePro W4100
AMD FirePro W2100
NVIDIA Quadro K620
NVIDIA Quadro K420
Professional 2D cards:
NVIDIA NVS 510
NVIDIA NVS 315
NVIDIA NVS 310
Intel HD Graphics
530/P530
NVIDIAQuadroM2000
Support for up to (1)M.2 PCIe SSD on motherboard slot and Up to (2) 3.5” SATA
or (4) 2.5” SATA. Support for Intel Ready Mode technology
Support for up to (1) additional PCIeSSD on Dell Precision Ultra-Speed drive (x8)
with active cooling
M.2 PCIeSSD
(NVMe)
Up to (1) 1TB
on MB
Up to (1) 1TB
on Dell
Precision
Ultra-Speed
drive
2.5” SATA
SSD
Up to (4)
512GB
2.5” SATA
7200 RPM
Up to (4) 1TB
7200 RPM
3.5” SATA
Up to (2)
4TB 5900
RPM
Up to (2)
2TB 7200
RPM
Self Encrypting
Drives
500 GB 7200 RPM
or 512GB 2.5” SSD
Storage Controller
Integrated: Intel Rapid storage Controller 12.0 supporting SATA 6Gb/s and host
based RAID 0/1/5/10
Communications
Integrated: Intel Ethernet Connection I219-LM 10/100/1000
Optional: Intel 10/100/1000 PCIe Gigabit Networking card
Audio Controller
Integrated Realtek ALC3861 High Definition Audio Codec (2 Channel)
Speakers
Internal Speaker; Optional Dell 2.0 stereo speaker systems available and Dell
sound bar for select flat-panel displays
Add-in cards
Optional Thunderbolt 2 PCIe Card
(coming soon)
Optional 1394 a/b PCIe Card (3 Ports –
2x 1394b + 1x 1394a)
3
Optional Serial/Parallel Port PCIe
Card
Support for up to (1) additional
PCIeSSD on Dell Precision Ultra-Speed
drive (x8) with active cooling (coming
soon)
A 64-bit operating system is required to support 4GB or more of system memory.
GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded
material and operating environment and will be less.
5
GB means 1 billion bytes and TB equals 1 trillion bytes; significant system memory may be used
to support graphics, depending on system memory size and other factors.
4
Dell - Internal Use - Confidential
Precision Tower 3000 Series (3620)
Internal
2 – USB 2.0
4 – SATA 6Gb/s
Rear
2 – USB 2.0
4 – USB 3.0
2 – PS2
2 – DisplayPort
1 – HDMI
1 – RJ45 Network Connector
1 – Serial
1 – Audio Line in/Microphone
1 – Audio Line out
I/O Ports
Front
2 – USB 2.0
2 – USB 3.0
1 – Microphone
1 – Headphone
Chassis
HxWxD: 14.17” x 6.89” x 17.12” (36cm x 17.5cm x 43.5cm)
Bays: (2) internal 3.5” bays - supports (2) 3.5” or (4) 2.5” drives; (2) external
5.25” optical bays
Slots: (1) Full Height PCIe x16 Gen3; (1) Full Height PCIe x16 Gen 3 (wired x4);
(1) Full Height PCIe x1 Gen3; (1) Full Height PCI; (1) M.2 (22x80 mm)
Power Supply: 365W 90% efficient PSU (80PLUS Gold Certified Certified) Energy
Star compliant; 290W 85% efficient PSU (80PLUS Bronze Certified) Energy Star
Compliant
Optional: Up to 2 optical drives: DVD-ROM; DVD+/-RW, Blu Ray Writer, 19-in-1
Media Card reader installed in 5.25" bay
Storage devices
Security Options
Trusted Platform Module TPM 1.2 (TPM 2.0 - firmware upgradable) Dell Data
Protection| Security Tools, Dell Data Protection| Encryption, Dell HW Crypto
Accelerator, Microsoft Windows Bitlocker, Local HDD data wipe via BIOS
("Secure Erase"), Encryption - SED HDD (Opal FIPS), Chassis lock slot support,
Chassis Intrusion Switch, D-Pedigree (Secure Supply Chain Functionality),
Setup/BIOS Password, Optional Smart Card keyboards, Intel Trusted Execution
Technology, Intel Identity Protection Technology, Dell Secure Works, BIOS
support optional Computrace6 , Intel Software Guard extensions
Systems Management7
Dell Client Command Suite; Out of Band management support via vPro
Regulatory &
Environmental
ENERGY STAR configurations available including 80 PLUS Platinum power
supplies; EPEAT registered (see epeat.net for specific registration rating/status
by country); China CECP; GS Mark. For a complete listing of declarations &
certifications, see Dell’s regulatory & compliance homepage at
dell.com/regulatory_compliance
Warranty & Support
Services8
3-Year Limited Hardware Warranty and 3-year NBD On-Site Service after
Remote Diagnosis
Optional: Dell ProSupport is designed to rapidly respond to your business’s
needs, help protect your investment and sensitive data, and provide enhanced
proactive support services to help reduce risk and complexity within your IT
environment
6
Computrace is not a Dell offer. Certain conditions apply. For full details, see terms and
conditions at www.absolute.com/en/about/legal/agreements.
7
Systems Management Options: Intel vPro Technology - Fully vPro-capable at point of purchase;
the vPro systems management option requires vPro processors. Includes support for Intel
Advanced Management Technology (AMT) 9.x. Intel Standard Manageability - Fully enabled at
point of purchase, the Intel Standard Management option is a subset of the AMT features. ISM is
not upgradeable to vPro technology post-purchase. No Out-of-Band Systems Management - This
option entirely removes Intel out of band systems (OOB) management features. The system can
still support in band management. OOB management support through AMT cannot be upgraded
post-purchase.
Dell - Internal Use - Confidential
Precision Tower 3000 Series (3620)
TAA
TAA Configurations Available
8
Availability and terms of Dell Services vary by region. For more information, visit
Dell.com/servicecontracts/global; Limited Hardware Warranty available by writing Dell USA LP,
Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty; Onsite
Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of
cause of issue; may involve customer access to inside of system and multiple or extended
sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not
resolved remotely, technician and/or part will be dispatched, usually within 1 business day
following completion of Remote Diagnosis. Availability varies. Other conditions apply.
Dell - Internal Use - Confidential
Precision Tower 5000 Series (5810)
Productivity
● Dell Precision Optimizer enhances application performance by
optimizing settings, for up to 121 percent application performance
improvement
● Intel Xeon processor E5-1600 v3 product family, including select
high-end E5-2600 v4 CPUs, provides the performance and flexibility
you need to complete complex tasks quickly
● Manage large data sets with ease, with up to 256GB1,2 of quadchannel 2400MHz DDR4 ECC RDIMM memory
● Choose from a broad selection of new professional grade AMD
FirePro or NVIDIA Quadro graphics
● Optional Intel PCIe SSD drives and M.2 PCIe NVMe SSDs on the
actively cooled Dell Precision Ultra-Speed Drive Duo and UltraSpeed Drive Quad deliver superb read/write throughput, combined
with exceptional reliability
● Intel CAS-W storage option enables performance that is near solid state drive speeds at a
significantly reduced cost versus a full SSD storage solution3
Environment
● Dell Precision Tower 5000 Series is EPEAT registered4 and offers ENERGY STAR configurations,
including 80 PLUS-registered Gold power supplies
Reliability
● Exclusive Reliable Memory Technology (RMT) PRO maximizes uptime by eliminating virtually all
memory errors for more stability
● The result of hundreds of rigorous testing, Independent Software Vendor (ISV) certifications
ensure your high performance applications run smoothly
Chassis design
● Straightforward, clutter-free interior provides superb air flow, easy access to components for
serviceability and modifications, and improved acoustics
● The only mainstream tower workstation family to offer an externally accessible tool-less
(lockable) power supply for superior serviceability
● Integrated front and rear aluminum handles for easy deployment and moves
● Room for up to (3) 3.5” or (4) 2.5” tool-less hard drives
● 825W PSU option for high wattage graphics cards support in compact chassis
● Easy rack mounting via 0U rail shelf kit5
1
A 64-bit operating system is required to support 4GB or more of system memory.
GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material
and operating environment and will be less.
3
Available in select regions.
4
See epeat.net for specific registration rating/status by country.
5
Available in select countries via S & P.
2
Service and support
● Rest assured that your Dell Precision workstation will be well protected should an issue arise,
with a standard 3 year limited hardware warranty6,7,8
Precision Tower 5000 Series (5810)
Processor Options
Intel Xeon processor E5-1600 v3 Series, plus select new Intel Xeon E5-2600 v4 with up
to 22 cores and Intel Advanced Vector Extensions, Intel Trusted Execution Technology,
Intel AES New instructions, Optimized Intel Turbo Boost and optional Intel vPro
technology
Operating
System Options
Windows 10 Professional(64 bit)
Windows 8.1 Professional (64-Bit)
Windows 7 Professional (64-Bit)
Red Hat Enterprise Linux 7.0 and 7.2 (required for Xeon E5-2600 v4CPUs), RHEL 6.5
supported –future 6.8 for E5-2600 v4
Ubuntu 14.04 NeoKylin6.0 (China only)
Memory Options
Quad channel memory up to 256GB 2133MHz DDR4 RDIMM ECC memory, 8DIMM
Slots.(E5-2600 v4 CPUs ship with 2400MHz memory)
Note: memory speed is dependent on specific Intel Xeon E5-1600 v3 or E5-2600 v4
Series processor installed
Chipset
Intel C612 chipset
Graphics Options
Support for 2 PCI Express x16 Gen 2/Gen 3 graphics cards up to 300W (total graphics
in 2 slots, 685W PSU)
High end 3D
cards:
AMD
FireProW8100
NVIDIA Quadro
M6000
NVIDIA Quadro
K6000
NVIDIA Quadro
M5000
Storage Options
6
Mid-range 3D cards:
AMD FirePro W7100
AMD FirePro W5100
NVIDIA Quadro
M4000
NVIDIA
QuadroM2000
NVIDIA
QuadroK2200
Entry 3D cards:
AMD FireProW4100
AMD FirePro W2100
NVIDIA Quadro
K620
NVIDIA Quadro
K420
Professional 2D cards:
NVIDIA Quadro NVS 5101
NVIDIA Quadro NVS 315
NVIDIA Quadro NVS 310
Support for up to (4)M.2 PCIe SSDs and up to (3) 3.5” SATA or (4) 2.5” SATA/SAS
drives. Optional controller required for SAS.
For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock,
TX 78682 or see www.dell.com/warranty.
7
Remote Diagnosis is determination by online/phone technician of cause of issue; may involve
customer access to inside of system and multiple or extended sessions. If issue is covered by Limited
Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually
within 1 business day following completion of Remote Diagnosis. Availability varies. Other conditions
apply.
8
Availability and terms of Dell Services vary by region. For more information, visit
www.dell.com/servicedescriptions
Precision Tower 5000 Series (5810)
M.2 PCIe SSD
(NVMe)
Up to (4) 1TB
drives on
Dell
Precision
Ultra-Speed
Drive Quad.
PCIe SSD
HH/HL card
Up to (2)
Intel 1.2TB
PCIe SSD
NVMe drives
2.5” SATA
SSD
Up to (4)
1TBdrives
2.5” SAS
SSD
Up to (4)
400GBdriv
es
2.5” SATA
7200 RPM
Up to (4)
512GB 7200
RPM
3.5” SATA
Up to (3)
4TB 5400
RPM
2.5” SAS 10K
RPM 12Gb/s
Up to (4)
1.8TB
2.5” SAS 15K
RPM 12Gb/s
Up to (4)
600GB
2.5” Self
Encrypting
Drives
512GB 2.5”
FIPS SED (OPAL
2.0) SSD
Storage Controller
Integrated: Intel AHCI 6Gb/s SATA controller with six ports, two reserved for optical
drives, Intel RSTe supports host based software RAID 0,1,5,10
Optional: LSI MegaRAID SAS 9341-8i 12Gb/s SAS(6Gb/s SATA) PCIe controller supports
software RAID 0,1,5,10.
LSI MegaRAID SAS 9361-8i 12Gb/s SAS(6Gb/s SATA))PCIe controller (1GB cache with
Flash module/SuperCap backup) supports hardware RAID 0,1,5,10
Add-in cards
Thunderbolt 2 PCIe card DisplayPort loop back cable
Serial port PCIe card, 1 port; 1394a/b PCIe card, 3 ports - 1x 1394a, 2x 1394b
Communications
Integrated:Intel i217 Gigabit Ethernet LAN 10/100/1000
Optional:: Intel i210 10/100/1000 single port PCIe (x1) Gigabit network card,
IntelX540-T2 10GbE dual port PCIe (x8) network card,
Audio Controller
Integrated Realtek ALC3861 High Definition Audio Codec (2 Channel)
Speakers
Internal Speaker; Optional Dell 2.0 stereo speaker systems available and Dell sound
bar for select flat-panel displays
Add-in cards
Optional: Dell Precision Ultra-Speed Drive Duo (HH/HL,x8) & Ultra-Speed drive Quad
(FH/FL,x16) with active cooling. Support for up to 2 and 4 M.2 PCI eNVMe SSDs
respectively.
Optional 1394 a/bPCIe Card (3 Ports –2x 1394b + 1x 1394a)
Optional dual & quad display Teradici PCoIP remote workstation host PCIe cards
Optional Thunderbolt 2 PCIe Card
Optional Serial Port PCIe Card
I/O Ports
Front : 3 USB 2.0, 1 USB 3.0, 1 Microphone, 1 Headphone
Internal: 1 USB 2.0, 1 2x5 USB 2.0 header. (Requires 3rdparty splitter cable to support 2
x USB 2.0 Type A ports) 4 SATA 6Gb/s
Rear: 3 USB 2.0, 3 USB 3.0, 1 Serial, 2 PS2, 1 RJ45 Network Connector, 1 Serial, 1
Audio Line in/Microphone, 1 Audio Line out
Chassis
HxWxD:16.30 x 6.79 x 18.54"; 41.40cm x 17.25cm x 47.09cm
Bays:(1) external slimline optical bay; (2) internal 3.5” bays (support total of (2) 3.5”
or 2.5” drives); (1) external 5.25” bay
Slots:(2) PCIe x16 Gen 3; (1) PCIe x16 Gen 3 (wired x8) half length; (1) PCIe x4 Gen 2;
(1) PCIe x1 Gen 2; (1) PCI 32
Power Supply: 825W, 685W, 425W 90% efficient (80PLUS Gold Certified) Externally
accessible/removable
Storage devices
Slimline options: DVD-ROM; DVD+/-RW, Optional 5.25" bay devices: BD,DVD+/-RW;
19-in-1 media reader, 2 x 2.5” HDD/SSD kit
Precision Tower 5000 Series (5810)
Monitors
Dell UltraSharp Monitors –Award-winning high-performance monitors with
PremierColor (on select models) and ultra-wide viewing, from 21.5”-34”Dell
Monitors (P models) available from 19” –28”.
Security Options
Trusted Platform Module (TPM 1.2); Chassis Intrusion switch; Setup/BIOS Password;
I/O Interface Security; Kensington lock slot, Padlock ring, lockable power supply; Dell
Data Protection (DDP): DDP | Security Tools for authentication; DDP | Protected
Workspace for malware; DDP | Encryption for data protection
Regulatory &
Environmental
Energy Star configurations available including 80 PLUS registered Gold power supplies;
EPEAT registered (see epeat.net for specific registration rating/status by country);
China CECP; GS Mark. For a complete listing of declarations & certifications, see Dell’s
regulatory & compliance homepage at dell.com/regulatory_compliance
Warranty & Support
Services
3-Year Limited Hardware Warranty and 3-year NBD On-Site Service after Remote
Diagnosis
Optional: Dell ProSupport is designed to rapidly respond to your business’s needs,
help protect your investment and sensitive data, and provide enhanced proactive
support services to help reduce risk and complexity within your IT environment
TAA Configurations
Yes
Latitude 15 5000 Series (E5570)
The sleek new Latitude 15 5000 Series helps end users get more done with an expansive array of
features, ports and options. The world’s most secure mainstream laptop also combines the
manageability and reliability expected from
Latitude.
It’s beautifully designed and built-to last with an
enhanced exterior design, utilizing carbon fiber
reinforced polymer materials for added durability,
and an optional touch-screen clad with Corning
Gorilla NBT for a brilliant display and ultimate
scratch resistance.
This 15-inch laptop features the latest 6th
generation Intel Core i vPro dual or quad core
processors and advanced features such as industryleading M.2 solid state drives and DDR4 memory, plus a full assortment of business ready ports.
It’s also well-equipped with a portfolio of essential accessories for ultimate on-the-go or at-the-desk
productivity and backed by 24/7 access to enterprise-class support with optional Dell ProSupport Plus.
Latitude 15 5000 Series (E5570)
Processor Options1
Operating System2
6th Generation Intel up to Core i7
6th Generation Intel up to Core i7
Processors, U, ULT, Dual Core
Processors, H, Standard Volt, Quad Core
Microsoft Windows 7 Professional 32/64 bit
Microsoft Windows 7 Professional 32/64-bit (available through downgrade rights from
Windows 10 64-bit)
Microsoft Windows 8.1, Pro, Single Language, 64-bit
Microsoft Windows 8.1 Pro 64-bit (available through downgrade rights from Windows
10 64-bit)
Microsoft Windows 10 Home, Home Single Language, Pro, 64 bit
Ubuntu Linux 14.04 LTS SP1 64-bit
NeoKylin v6.0 32 bit
Memory Options3
DDR4 2133MHz; 2 slots supporting up to 16GB
Chipset
Integrated with the Processor
Intel Responsiveness
Technologies4
Intel Rapid Storage Technology
Graphics5
Intel HD Graphics 520
AMD Radeon R7 M360
1
Intel HD Graphics 530
AMD Radeon R7 M370
Offering may vary by country and by configuration
A 64-bit operating system is required to support 4GB or more of system memory.
3
GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material
and operating environment and will be less.
4
Intel Rapid Storage Technology requires a HDD, mSATA, or an SSD, as primary storage device. See OS
requirements.
5
GB means 1 billion bytes and TB equals 1 trillion bytes; significant system memory may be used to
support graphics, depending on system memory size and other factors.
2
Latitude 15 5000 Series (E5570)
Display1
Storage Options6
Security7
Docking
15.6” HD (1366 x 768) Anti-glare (16:9) WLED, 200 nits, Carbon Fiber Reinforced
Polymer LCD Back
15.6” FHD WVA (1920 x 1080) Anti-glare (16:9) WLED, 300 nits, Carbon Fiber
Reinforced Polymer LCD Back
15.6” FHD WVA Touch with Corning Gorilla NBT, (1920 x 1080), 270 nits, Carbon
Fiber Reinforced Polymer LCD Back
HDD: up to 1TB, Hybrid, OPAL SED options
SSD 2.5”, 7mm: up to 480GB
SSD M.2 SATA: up to 512GB, OPAL SED options
SSD M.2 PCIe: up to 512GB options
Dell Fast Response Free Fall Sensor and HDD Isolation (standard feature)
TPM 1.2 - FIPS 140-2 and TCG certified (Windows 7, 8.1 and 10)
TPM 2.0 - FIPS 140-2 and TCG Certified (Spring of 2016) (Windows 10)
Optional Touch Finger Print Reader, Contacted FIPS 201 Smart Card Reader,
Contactless Smart Card Reader/
NFC with FIPS 140-2 Level 3 (Spring 2016) Dell Control Vault 2
Optional FIPS Touch Finger Print Reader, Contacted FIPS 201 Smart Card Reader,
Contactless Smart Card
Reader/NFC with FIPS 140-2 Level 3 (Spring 2016) Dell Control Vault 2
Optional Contacted FIPS 201 Smart Card Reader with Control Vault 2 FIPS 140-2
Level 3 (Spring 2016)
Certification
Optional Hardware Crypto Accelerator (HCA) FIPS 140-2 Level 3 Certification
DDP|Security Tools
DDP|Protected Workspace (1 year subscription included)
Optional DDP| Encryption Software
Optional DDP|Endpoint Security Software
Lock slot
EDocking
EDocking
Dell Wireless Dock (Optional, sold
Dell Wireless Dock (Optional, sold
separately, requires
separately, requires
optional installed Intel Tri-Band Wireless-AC
optional installed Intel Tri-Band
Wireless-AC 18260
18260
WiGig + Wi-Fi + BT4.1 (Winter 2016)
WiGig + Wi-Fi + BT4.1 (Winter 2016)
Dell Dock (optional, sold separately)
Dell Thunderbolt Dock (optional, sold
separately)
Optical Drive Options
External Options Only
Multimedia
High Quality Speakers
Headset/mic combo jack
Noise reducing array microphones
Optional HD or FHD video webcam. No web cam option
6
GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material
and operating environment and will be less.
7
Field upgradable from FIPS 140-2 Certified TPM 1.2
Latitude 15 5000 Series (E5570)
Battery Options
47 Whr (3 Cell) Lithium Polymer
battery with ExpressCharge (UMA)
62 Whr (4 Cell) Lithium Polymer
battery with ExpressCharge
62 Whr (4 Cell) Long Life Cycle
Lithium Polymer battery with
ExpressCharge
62 Whr (4 Cell) Lithium Polymer battery
with ExpressCharge
62 Whr (4 Cell) Long Life Cycle Lithium
Polymer battery with ExpressCharge (Winter
2016)
84 Whr (6 Cell) Lithium Polymer battery
with ExpressCharge
84 Whr (6 Cell) Long Life Cycle Lithium
Polymer battery with ExpressCharge (Winter
2016)
Power Options
65W adapter
65W BFR/PVC free adapter
65W adapter
65W BFR/PVC free adapter
90W adapter
Connectivity options8,
9
10/100/1000 Ethernet
Wireless LAN Options:
Dell Wireless 1820 802.11AC Dual-Band Wi-Fi + BT 4.1 Wireless Card (2x2)
Intel Dual-Band Wireless-AC 8260 Wi-Fi Wireless Card (No BT) (2x2)
Intel Dual-Band Wireless-AC 8260 Wi-Fi + BT 4.1 Wireless Card (2x2)
Dell Wireless 1820A Dual-Band Wireless-AC + BT 4.1 (2x2) (Winter 2016)
Optional Mobile Broadband Options:10,
11
Ports, Slots & Chassis
Dimensions & Weight12
8
Qualcomm Snapdragon X7 LTE-A (DW5811e) (EMEA/APJ/ROW)
Qualcomm Snapdragon X7 LTE-A (DW5811e) for AT&T (Winter 2016), Verizon, Sprint
3 USB 3.0 (one with PowerShare), HDMI, VGA
3 USB 3.0 (one with PowerShare),
Network connector (RJ-45), external SIM
HDMI, VGA Network connector (RJcard tray option
45), external SIM card tray option
SD 4.0 Memory card reader
SD 4.0 Memory card reader
Headset/mic combo jack
Headset/mic combo jack
Optional Contacted SmartCard Reader Optional Contacted SmartCard Reader and
touch
and touch
Fingerprint Reader
Fingerprint Reader
Two M.2 Expansion slots: 1 WWAN/HCA and
Two M.2 Expansion slots: 1
1 WLAN/
WWAN/HCA and 1
BT/WiGig
WLAN/BT/WiGig
EDock port
EDock port
Lock slot
Lock slot
Thunderbolt 3 (Winter 2016)
Width: 14.8” / 377.1mm Height
(front): 0.9“ / 23.8mm Depth: 9.9” /
252.6mm
Starting weight: 4.37 lbs. / 1.98 kg
(3 cell battery, M.2 SSD, non-touch HD
LCD)
Width: 14.8” / 377.1mm Height (front): 1.0“
/ 24.6mm Depth: 9.9” / 252.6mm
Starting weight: 4.61 lbs. / 2.09 kg
(4 cell battery, M.2 SSDA, non-touch, FHD
LCD)
Miracast Wireless Technology: Requires a compatible media adapter (sold separately) and an HDMIenabled display.
9
Intel Wireless Display: Requires an Intel wireless card, a compatible media adapter (sold separately)
and an HDMI or composite AV-enabled display.
10
Wireless antenna available only at time of system purchase
11
Mobile Broadband Subject to service provider’s broadband subscription and coverage area; additional
charges apply.
Latitude 15 5000 Series (E5570)
Regulatory and
Environmental Compliance
Regulatory Model: P48F Regulatory Type: P48F001
ENERGY STAR 6.1
EPEAT Gold Registered. For specific country participation and rating, please see
www.epeat.net
Input
BFR/PVC free13
TAA configurations available
Dual Pointing non-backlit Keyboard
Dual Pointing backlit Keyboard
Multi-touch Touchpad
Systems Management
Intel vPro Technology (iAMT 11.0) (optional, requires Intel WiFi Link WLAN and a vPro
compatible processor), Dell Client Command Suite available (dell.com/command),
Factory Installed Dell Client Command | Update, Factory Installed Dell Command |
Power Manager
Warranty and Service
Limited Hardware Warranty14 Standard 1 year Mail-in Service after Remote
Diagnosis15 optional 3, 4 and 5 year hardware warranty extensions and 3-5 year Dell
ProSupport contracts available16
Peripheral Ecosystem
Purpose built ecosystem to enable productivity on the go or at the desk. Includes
Dell E-Port Replicator, Dell Power Companions, Dell Wireless Dock, Dell Professional
Briefcase, Dell 24” Monitor, and Dell Wireless Keyboard and Mouse
12
Weights vary depending on configuration and manufacturing variability.
Dell Latitude 5000 Series are brominated flame retardant free (BFR-free) and polyvinyl chloride free
(PVC-free); meeting the definition of BFR-/PVC-free as set forth in the iNEMI Position Statement on the
‘Definition of Low-Halogen Electronics (BFR-/CFR-/PVC-free)’. Plastic parts contain less than 1,000
ppm (0.1%) of bromine (if the Br source is from BFRs) and less than 1,000 ppm (0.1%) of chlorine (if the
Cl source is from CFRs or PVC or PVC copolymers). All printed circuit board (PCB) and substrate
laminates contain bromine/chlorine total less than 1,500 ppm (0.15%) with a maximum chlorine of 900
ppm (0.09%) and maximum bromine being 900 ppm (0.09%).
14
Limited Hardware Warranty: For copy of Limited Hardware Warranty, write Dell USA LP, Attn:
Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty
15
Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone
technician of cause of issue; may involve customer access to inside of system and multiple or extended
sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved
remotely, technician and/or part will be dispatched, usually within 1 business day following completion
of Remote Diagnosis. Availability varies. Other conditions apply.
16
Dell Services: Availability and terms of Dell Services vary by region. For more information, visit
www.dell.com/servicedescriptions.
13
Dell Precision 17 7000 Series (7710)
Dell’s most powerful mobile workstation ever
Highlights:
● Advanced cooling solution with dual
fans and improved airflow
● 17.3” display with optional 4K Ultra
HD
● 6th gen Intel Core & mobile Intel
Xeon processors
● AMD FirePro and NVIDIA Quadro
professional graphics options
● Up to 4TB storage using ultra-fast
PCIe SSDs, including RAID 0/1/5
support
● Dell Precision Optimizer automatically tunes your Workstation to run specific programs at the
fastest speeds possible
Design
The goal was to create a workstation with tower-like performance in a form factor that is not only
mobile, but one that a person would be proud to carry. New technologies and premium materials were
used to create a device that delivers the most performance possible, while being truly mobile and
beautiful to look at. With advanced Dell’s cooling solution, even the most processor-intensive
applications will never drop out of turbo frequencies.
Performance
Every Dell Precision comes with the Dell Precision Optimizer installed. The software, which can be
centrally managed using your existing System Center Configuration Manager (SCCM) console, enables
users to experience increased application performance and productivity from their Dell Precision
workstation by automatically adjusting system settings based on the needs of specific professional
software applications. The Dell Precision 17 7000 Series includes the latest 6th Generation Intel Core
and the world’s first Intel Xeon mobile processors and the choice of NVIDIA Quadro or AMD FirePro
professional graphics cards to make the most of user’s time. The Dell Precision 17 7000 supports RAID
and up to 4TB storage, including ultra-fast PCIe NVMe SSDs.
Reliability
Dell invests thousands of hours with Independent Software Vendors (ISV) rigorously testing Precision
workstations to deliver a tested, and fully optimized workstation. Dell partners with companies like
Autodesk, Adobe, and Solidworks and many others to ensure Dell Precision workstations work
harmoniously with customer’s software as well as improve the quality of technical support. If needed,
Dell ProSupport Plus is the most complete service and support offering in the industry.
Recommended accessories
Dell offers a complete portfolio of recommended accessories for your Dell Precision workstations.
These accessories including docking, the world’s #1 Dell monitor brand, industry-specific peripherals
and carrying cases.
Precision 17 7000 Series (7710)
Dell - Internal Use - Confidential
Precision 17 7000 Series (7710)
Processors1
Intel
Intel
Intel
Intel
Intel
Intel
Intel
Operating Systems2
Windows 7 Pro (64-bit)
Windows 8.1 Pro (64-bit)
Windows 10 Home (64-bit)
Canonical Ubuntu 14.04 SP1
Chipset
Intel Mobile CM236
Memory3
4 DIMM slots: up to 64GB DDR4 2133MHz
Up to 32GB DDR4 2667MHz SuperSpeed memory
Up to 64GB ECC DDR4 2133MHz
Graphics
AMD FirePro W5170M w/2GB GDDR5 dedicated memory
AMD FirePro W7170M w/4GB GDDR5 dedicated memory
Nvidia Quadro M3000M w/4GB GDDR5 dedicated memory
Nvidia Quadro M4000M w/4GB GDDR5 dedicated memory
Nvidia Quadro M5000M w/8GB GDDR5 dedicated memory
Intel HD Graphics P580, P530, & 530
Display Options
17.3" UltraSharp FHD IPS(1920x1080) Wide View Anti-Glare LED-backlit with
Premium Panel Guarantee (72% color gamut)
17.3" UltraSharp UHD IGZO(3840x2160) PremierColor Wide View Anti-Glare LEDbacklit with Premium Panel Guarantee (100% Adobe color gamut)
Storage Options4
Support for three storage devices: two M.2 PCIe solid state drive and one 2.5”
PCIe/SATA drive: Dell Fast ResponseFree Fall Sensor standard
Hard Disk Drive (HDD): 2.5” 500GB 7200RPM up to 2TB 2.5” 5400RPM SATA 6Gb/s
Solid State Drive (SSD): 256GB, 512GB, 512GB SED, 1TB 2.5” SATA 6Gb/s
M.2 PCIe NVMe Solid State Drive (M.2 SSD): 256GB, 512GB, 512GB SED 1TB SSD
Wired: Integrated Intel 82580 10/100/1000 Gigabit Ethernet
Wireless LAN & Bluetooth:
Intel 8260 Dual-Band 2x2 802.11 ac (Miracast) Bluetooth 4.1
Dell DW1820A 2x2 801.11ac + Bluetooth 4.1
Mobile Broadband & GPS:
DW5811e (Gobi 4g/LTE – FMC)
Communication Options5
Core Xeon E3-1575M v5 Quad Core Xeon 3.00GHz, 3.90GHz Turbo, 8MB
Core Xeon E3-1545M v5 Quad Core Xeon 2.90GHz, 3.80GHz Turbo, 8MB
Core Xeon E3-1535M v5 Quad Core Xeon 2.90GHz, 3.80GHz Turbo, 8MB
Core Xeon E3-1505M v5 Quad Core Xeon 2.80GHz, 3.70GHz Turbo, 8MB
Core i7-6920HQ Quad Core 2.90GHz, 3.80GHz Turbo, 8MB 45W
Core i7-6820HQ Quad Core 2.70GHz, 3.60GHz Turbo, 8MB 45W
Core i5-6300HQ Quad Core 2.30GHz, 3.20GHz Turbo, 6MB 45W
1
45W
45W
45W
45W
Intel Turbo Boost mode only available on Xeon, Core i7 and Core i5 processors. Intel Integrated HD
graphics only available with select processors.
2
A 64-bit operating system is required to support 4GB or more of system memory.
3
GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material
and operating environment and will be less.
4
GB means 1 billion bytes and TB equals 1 trillion bytes; significant system memory may be used to
support graphics, depending on system memory size and other factors.
5
Miracast wireless technology: requires a compatible media adapter (sold separately) and an HDMIenabled display.
Dell - Internal Use - Confidential
Precision 17 7000 Series (7710)
Multimedia
I/O Ports and Connectors
Dual integrated high quality speakers and optional dual integrated noise cancelling
digital array microphones
MaxxAudio Pro by Waves
Optional integrated light sensitive HD video webcam
1 x SD Card Reader (SD, SDHC, SDXC, supporting up to 64GB); 1 x Thunderbolt 3
optional;
4 x USB3.0 with PowerShare; 1 x mDP; 1 x HDMI; 1 x Headphone and microphone
combo jack; 1 x SmartCard Reader (optional)
Security6
Intel Platform Trust Technology, Trusted Platform Module (TPM) 1.2, Chassis lock
slot support Support for optional Computrace and Optional SmartCard Reader,
Contactless SmartCard Reader/Fingerprint
Reader or FIPS Fingerprint Reader
Dimensions
Width: 16.42”/417.04mm x Depth: 11.08”/281.44mm x Height (front-Rear): Front
1.12”/28.5mm – Rear 1.36”/34.49mm
72Whr Lithium Ion polymer battery; 91Whr Lithium Ion polymer battery; 85Whr long
life battery
Battery
Weight7
Starting at 3.42kg (7.55lb) with SSD
Power Adaptor
240 Watt AC adapter (7mm barrel)
Regulatory and
ENERGY STAR 6.1; EPEAT registered
Environmental Compliance8
Recommended Accessories
YES
TAA Configurations
available
YES
Some options available only in select regions; ISV certification applies to select configurations.
6
Computrace is not a Dell offer. Certain conditions apply. For full details, see terms and conditions at
www.absolute.com/en/about/legal/agreements.
7
Weights vary depending on configuration and manufacturing variability.
8
See epeat.net for specific registration rating/status by country. For a complete listing of declarations
& certifications, see Dell’s regulatory & compliance homepage at dell.com/regulatory_compliance.
Availability and terms of Dell Services vary by region. For more information, visit
Dell.com/servicecontracts/global; Limited Hardware Warranty available by writing Dell USA LP, Attn:
Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty; Onsite Service after
Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue;
may involve customer access to inside of system and multiple or extended sessions. If issue is covered
by Limited Hardware Warranty (www.dell.com/warranty) and not resolved remotely, technician and/or
part will be dispatched, usually within 1 business day following completion of Remote Diagnosis.
Availability varies. Other conditions apply.
Dell - Internal Use - Confidential
Latitude 13 3000 Series (3379)
Latitude 3000 2-n-1 convertible offers an upscale set of standard features wrapped in brushed
aluminum design. It has 4 modes (laptop, tent, stand and tablet) to help make the most of this
versatile design’s 360-degree hinge. Windows 10 makes it easy to switch quickly between tablet
and desktop modes.
FHD resolution (1920x1080) and a wide-angle
viewing display provides a crisp, detailed
picture on-screen and is easy to position for
clear viewing. The latest Intel Core processors
and available graphics handle today’s software
easily and provides responsive performance
whether it is surfing the web, preparing a
presentation or editing videos.
Dell Data Protection is available to protect
your intellectual property and your system
applications from malicious viruses. Threat
prevention, enterprise-class encryption and
authentication are also available. In fact, testing shows that Dell’s protection is 99% effective
against threats compared to traditional top antivirus solutions that have only been able to catch
an average of 50% of the same threats.
Latitude 13 3000 Series (3379)
Processor
Intel Pentium Processor 4405U (2M Cache, up to 2.1 GHz)
6th Generation Intel Core i3-6100U Processor (3M Cache, up to 2.30 GHz)
6th Generation Intel Core i5-6200U Processor (3M Cache, up to 2.80 GHz)
6th Generation Intel Core i5-6300U Processor (3M Cache, up to 3.00 GHz) 1
Operating System
Windows 10 Home 64-bit
Windows 10 Pro, 64-bit
Microsoft Office
Microsoft Office 30 Day Trial
Security Software
McAfee LiveSafe 30 Day Trial
Memory
Up To 16GB DDR4 2133MHz
Video Card
Integrated Intel HD Graphics 520
Display
13.3-inch FHD (1920 x 1080) Truelife LED-Backlit Touch Display with Wide
Viewing Angle (IPS) No active pen support at this time for using a stylus.
Audio and Speakers
2 tuned speakers; audio processing by Waves MaxxAudio Pro
1 combo headphone / microphone jack
Hard Drive
Up to 512GB3 Solid State hard drive
Power Battery
42 WHr, 3-Cell Battery, Integrated
A/C Adapter
45 Watt AC Adapter
Camera
Standard Widescreen HD (720p) Infrared Webcam w/Dual Digital Microphone
Array
Wireless
802.11ac + Bluetooth 4.0, Dual Band 2.4 & 5 GHz, 2x2
Dimensions
Height: 0.74” – 0.76” (18.7 mm – 19.2 mm) x Width: 12.69” (322.4 mm) x
1
Available Q4 2016
Latitude 13 3000 Series (3379)
Depth: 8.82” (224.0 mm)
Weight
Starting weight is 3.52 lb (1.60 kg) when equipped with 4 GB DDR4 system
memory, SSD, FHD touch display and 3-cell 42 WHr battery, as tested by Dell
labs April, 2016.
Battery Life
Up to 8 hr, 24 min with Intel Core i5-6200U CPU, 8 GB DDR4 mem, 256 GB SSD,
FHD touch display
Ports Side
HDMI v1.4a
USB 3.0 (incl 1 with PowerCharge)
1 USB 2.0 1 Noble lock security slot
1 Headphone/Mic
1 USB Type C
Media Card Reader
1 Micro SD card reader (SD/SDHC/SDXC)
Keyboard
Standard backlit full-size, spill-resistant keyboard
Environmental and
Regulatory
E-Star 6.1 and EPEAT Silver
Latitude 11 5000 Series 2-in-1 (5175/5179 Security Edition)
Flexibility & Security in One
The world’s most secure 2-in-1 for business, the Latitude 11 5000 Series 2-in-1 combines the flexibility
of two devices with the power and reliability of one. It’s the future ready 2-in-1 that is as manageable
as it is mobile.
The new Latitude 11 7000 Series 2-in-1 is packed with the latest industry-leading technologies,
including 6th gen Intel Core M processors and USB Type-C connectivity for docking, power, video, audio
and data with one single cable.
Built with premium materials, including magnesium alloy Corning Concore Glass, which provides 5x
better surface damage resistance for thinner devices and higher durability than traditional displays.
Additionally, choose to work the way you feel most productive with two keyboards options and a suite
of purpose-built accessories that can help you stay connected and fully-charged while on-the-go.
Key features
Why it matters
Thin and sleek 10.8” FHD A brilliant and sharp display that’s easy on the eyes in the smaller screen size. An
2-in-1 tablet
ideal design for effortless mobility.
Premium materials such
Solid feel and beautiful materials. MIL-STD tested to provide functionality after tests
as lightweight Magnesium for durability, pressure, temperature, humidity, shock and vibration.
and hardened glass
Mobility & Productivity
keyboards with backlit
keys.
Improved productivity in dim conditions. Extend tablet battery life. Cover more use
cases which require flatter viewing angles. Productivity keyboard includes extra
battery option, and Mobility keyboard offers multiple with adjustable kickstand for
viewing at different angles
SmartCard and
FingerPrint Reader
(available on the 5179
Secure Edition only) and
Self-Encrypting SSD’s
40 pin or USB Type-C
docking for one cable for
power, data, video and a
desktop experience
Customers who require maximum security thru 2-factor authentication and data
encryption will find it in the most secure 2-n-1 in the world.
Flexibility to connect to tablet desktop dock or the standard Latitude Dell dock. Easy
docking using DisplayPort over USB Type-C. Simplifies cabling with one single cable to
provide power, Ethernet, audio, USB and video and enables users to quickly and easily
connect.
Dell Active Stylus for a
true writing experience
Industry-leading accuracy. True writing experience, click to open OneNote or
Evernote
Latitude 11 5000 Series 2-in-1 (5175/5179 Security Edition)1
Processor Options1
6th Generation:
Intel Core m3-6Y30 Processor (4M Cache, up to 2.20 GHz)
Intel Core m5-6Y57 Processor (4M Cache, up to 2.80 GHz) with vPro
Operating System2
Microsoft Windows 8.1 64-bit
Microsoft Windows 8.1 Pro 64-bit
Microsoft Windows 8.1 Single Language 64-bit
Microsoft Windows 10 Home 64-bit
Microsoft Windows 10 Pro 64-bit
Microsoft Windows 10 Single Language 64-bit
Memory Options3
LPDDR3 SDRAM 1600MHz; 4GB or 8GB
Chipset
Integrated with the Processor
Graphics4
Intel HD Graphics 515
Display
10.8" FHD Touch with Corning Concore Glass (1920 x 1080), Anti-Finger Print, (16:9),
360 nits
Storage Options5
SSD M.2 128G SATA SSD M.2 256G SATA SSD M.2 512G SATA
SSD M.2 256G PCIe NVMe (March 2016) SSD M.2 512G PCIe NVMe (March 2016) SSD M.2
SED 256G SATA (Opal 2.0)
SSD M.2 SED 512G SATA (Opal 2.0) (March 2016)
TPM 2.0 (TCG/FIPS-140-2 certification pending Spring 2016)
Dell ControlVault 2.0 Contacted FIPS 201 Smartcard reader (5179 Only)
Dell ControlVault 2.0NFC Contactless Smartcard reader (5179 Only)
Dell ControlVault 2.0 Touch Fingerprint reader (5179 only)
Optional Computrace6
Noble Lock Set
Dell Data Protection | Security Tools
Dell Data Protection | Protected Workspace (1 year subscription included)
Dell Data Protection| Encryption (optional)
Dell Data Protection | Endpoint Security Suite (optional)
Dell Data Protection | Endpoint Recovery (optional)
Security
Docking Options
Dell Tablet Dock (65W)
Dell Dock (130W) - Type C Compatible
Optical Drive Options
External Options Only
1
Offering may also vary by country and by configuration.
A 64-bit operating system is required to support 4GB or more of system memory.
3
GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material
and operating environment and will be less.
4
Significant system memory may be used to support graphics, depending on system memory size and
other factors.
5
GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material
and operating environment and will be less.
2
6
COMPUTRACE Not a Dell offer. Certain conditions apply. For full details, see terms and conditions at
www.absolute.com/en/about/legal/agreements. There is a BIOS setup option to enable it. The default
setting is Deactivate. Settings->Security->Computrace->Deactivate/Disable/Activate.
Latitude 11 5000 Series 2-in-1 (5175/5179 Security Edition)1
Multimedia
Stereo Speakers with MaxxAudio Pro Headphone/Microphone combo jack Volume
Up/Down Rocker
5MP Integrated Camera (user-facing fixed focus)
8MP Integrated Camera (world-facing auto focus)
Battery Options
35WHr (2 Cell) battery - Field Replaceable
Power Options
30W (3' AC/6' DC Type C)
Connectivity options7, 8, 9 Intel Dual Band Wireless-AC 8260 802.11AC Wi-Fi + BT 4.1 LE Wireless Card (2x2) Low
Power
Intel Pro WiDi & Miracast
NXP NFC (optional for 5175)
Dell ControlVault 2.0 NFC (5179 only)
Optional Mobile Broadband Options:
Dell Wireless Qualcomm Snapdragon X7 LTE (DW5811E for AT&T, Sprint, Verizon, and
Generic for ROW)
Dell Wireless Qualcomm Snapdragon X7 HSPA+ (DW5811E for China/Indonesia)
Ports, Slots & Chassis
1 x USB 3.0 Type C
1 x Full Size USB 3.0 Type A
1 x micro HDMI
SD 4.0 Memory Card Reader (3-in-1; micro, SD,SDHC,SDIO,SDXC with UHS)
1 x micro SIM card slot (on WWAN only)
Pogo Pins for Keyboard Connectivity & 40-pin Connector for Dell Tablet Dock
Connectivity
Noble Lock Slot
Dimensions & Weight10
Width Tablet: 11.0 inches (279.8mm)
Height Tablet: 5175 - 0.42 inches (10.78mm), 5179 - 0.56 inches (14.32mm)
Height Tablet with Keyboard (closed): 5175 - 0.84 inches (21.23mm), 5179 - 0.97
inches (24.75mm)
Height Tablet with Slim Keyboard (closed): 5175 - 0.83 inches (21.0mm), 5179 - 0.96
inches (24.3mm)
Length Tablet: 6.96 inches (176.8mm)
Starting Weight Tablet: 5175 - 1.56 lbs (0.71kg/709.8g); 5179 - 1.67 lbs
(0.76kg/757.8g)
Starting Weight Tablet with Keyboard: 5175 - 3.15 lbs (1.43kg/1429.8g); 5179 - 3.26
lbs (1.48kg/1477.8g)
Starting Weight Tablet with Slim Keyboard: 5175 - 2.65 lbs (1.20kg/1202.8g); 5179 2.76 lbs (1.25kg/1250.8g)
7
NFC on Enterprise version is stand-alone NXP solution and NFC on Enterprise-Secure is Broadcom USHbased solution. Tap to Pay will not be supported. Tap to Login is only supported in the USH SKU.
8
Miracast & WIDI Technology: Requires a compatible media adapter (sold separately) and an HDMIenabled display or a display with built-in capabilities.
9
Intel Wireless Display: Requires an Intel wireless card, a compatible media adapter (sold separately)
and an HDMI or composite AV-enabled display.
10
Weights vary depending on configuration and manufacturing variability.
Latitude 11 5000 Series 2-in-1 (5175/5179 Security Edition)1
Regulatory and
Environmental
Compliance
Regulatory Model: T04E Regulatory Type: T04E001
ENERGY STAR 6.1
EPEAT Gold Registered. For specific country participation and rating, please see
www.epeat.net
TAA Compliant (5179 only)
China ESPL
Hg-Free/Arsenic-Free
BFR/PVC free11
Input
Touch Display
Integrated Array Microphones: 3 Edge and 1 Rear
Active Pen (Optional)
2 Backlit Keyboards with Precision touchpad (Optional)
Sensors
Gyroscope, eCompass/Magnetometer, Accelerometer/FFS, GPS (via WWAN Card only),
Hall Effect
Intel vPro (iAMT 11.0) Technology’s advanced management features (optional,
requires Intel WiFi Link WLAN and a vPro compatible processor), Dell Client Command
Suite available (dell.com/command), Factory Installed Dell Client Command | Update,
Factory Installed Dell Command | Power Manager
Systems Management
Warranty12 and Service13, Limited Hardware Warranty Standard 1 year Mail-in Service after Remote Diagnosis
14
optional 3, 4 and 5 year hardware warranty extensions and 3-5 year Dell ProSupport
contracts available
Peripheral Ecosystem
11
Dell Tablet Dock, Dell Dock, Dell Tablet Stand, Dell Latitude 11 Rotating Folio, Dell
UltraSharp 27 Monitor | U2715H, Dell Wireless Keyboard and Mouse - KM636, Dell
Active Pen, Dell Latitude 11 Keyboard with Active pen garage, Dell Latitude 11
Keyboard Folio, Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0, Dell 24 Wireless
Monitor | U2417HWi (launch in April 2016)
Dell Latitude products are brominated flame retardant free (BFR-free) and polyvinyl chloride free
(PVC-free) except the Power Supply Adapters; meeting the definition of BFR-/PVC-free as set forth in
the iNEMI Position Statement on the ‘Definition of Low-Halogen Electronics (BFR-/CFR-/PVC-free)’.
Plastic parts contain less than 1,000 ppm (0.1%) of bromine (if the Br source is from BFRs) and less than
1,000 ppm (0.1%) of chlorine (if the Cl source is from CFRs or PVC or PVC copolymers). All printed
circuit board (PCB) and substrate laminates contain bromine/chlorine total less than 1,500 ppm (0.15%)
with a maximum chlorine of 900 ppm (0.09%) and maximum bromine being 900 ppm (0.09%).
12
Limited Hardware Warranty: For copy of Limited Hardware Warranty, write Dell USA LP, Attn:
Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty.
13
Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone
technician of cause of issue; may involve customer access to inside of system and multiple or extended
sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved
remotely, technician and/or part will be dispatched, usually within 1 business day following completion
of Remote Diagnosis. Availability varies. Other conditions apply
14
Dell Services: Availability and terms of Dell Services vary by region. For more information, visit
www.dell.com/servicedescriptions.
Page 1 of 3
EPEAT Registry
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Product:
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DELL OptiPlex 3040 SFF
Green Electronics Council CAB
United States
Desktops
Dell, Inc.
Rating:
Registration
Date:
Product Status:
Exceptions:
Manufacturer
Part #:
UPC:
EAN:
Consumer or
Institutional:
11/12/2015
Active
Registration is valid only for products configured with an operating system with
ENERGY STAR compliant power management features and power supply.
Without such features, desktop and notebook computers may not conform to
4.5.1.1 ENERGY STAR and would not be in conformance with EPEAT.
Not Indicated
EPEAT Criteria Detail
Yes R 4.1.1.1 Compliance with provisions of European RoHS Directive upon its effective date
Yes O 4.1.2.1 Elimination of intentionally added cadmium
Yes O 4.1.5.1 Elimination of intentionally added hexavalent chromium
Yes R 4.1.6.1 Elimination of intentionally added SCCP flame retardants and plasticizers in certain
applications
Yes O 4.1.6.2 Large plastic parts free of certain flame retardants classified under European Council
Directive 67/548/EEC
Yes O 4.1.7.1 Batteries free of lead, cadmium and mercury
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=14792&e... 8/18/2016
Page 2 of 3
Yes O 4.1.8.1 Large plastic parts free of PVC
Yes R 4.2.1.1 Declaration of postconsumer recycled plastic content (%): 9
No O 4.2.1.2 Minimum content of postconsumer recycled plastic
No O 4.2.1.3 Higher content of postconsumer recycled plastic
Yes R 4.2.2.1 Declaration of renewable/bio-based plastic materials content (%): 0
No O 4.2.2.2 Minimum content of renewable/bio-based plastic material
Yes R 4.2.3.1 Declaration of product weight (lbs): 12.11 Pounds
Yes R 4.3.1.1 Identification of materials with special handling needs
Yes R 4.3.1.2 Elimination of paints or coatings that are not compatible with recycling or reuse
Yes R 4.3.1.3 Easy disassembly of external enclosure
Yes R 4.3.1.4 Marking of plastic components
Yes R 4.3.1.5 Identification and removal of components containing hazardous materials
Yes O 4.3.1.6 Reduced number of plastic material types
Yes O 4.3.1.7 Molded/glued in metal eliminated or removable
Yes R 4.3.1.8 Minimum 65 percent reusable/recyclable
Yes O 4.3.1.9 Minimum 90 percent reusable/recyclable
Yes O 4.3.2.1 Manual separation of plastics
Yes O 4.3.2.2 Marking of plastics
Yes R 4.4.1.1 Availability of additional three year warranty or service agreement
Yes R 4.4.2.1 Upgradeable with common tools
Yes O 4.4.2.2 Modular design
Yes O 4.4.3.1 Availability of replacement parts
Yes R 4.5.1.1 ENERGY STAR®: 6.1-Computers
Yes O 4.5.2.1 Renewable energy accessory available
No O 4.5.2.2 Renewable energy accessory standard
Yes R 4.8.1.1 Reduction/elimination of intentionally added toxics in packaging
Yes R 4.8.2.1 Separable packing materials
Yes O 4.8.2.2 Packaging 90% recyclable and plastics labeled
Yes R 4.8.3.1 Declaration of recycled content in packaging Solid fiber boxes=30-40;Foam=0-0;
Yes O 4.8.3.2 Minimum postconsumer content guidelines
No O 4.8.4.1 Provision of take-back program for packaging
No O 4.8.5.1 Documentation of reusable packaging
Yes R 4.6.1.1 Provision of product take-back service
Yes O 4.6.1.2 Auditing of recycling vendors
Yes R 4.6.2.1 Provision of rechargeable battery take-back service: Partner:Call2Recycle Link:
http://www.call2recycle.org/
Yes R 4.7.1.1 Demonstration of corporate environmental policy consistent with ISO 14001
Yes R 4.7.2.1 Self-certified environmental management system for design and manufacturing
organizations
Yes O 4.7.2.2 Third-party certified environmental management system for design and manufacturing
organizations
Yes R 4.7.3.1 Corporate report consistent with Performance Track or GRI
Yes O 4.7.3.2 Corporate report based on GRI
EPEAT Criteria Summary
Criteria Category Summary
Optional
Points
5/5
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=14792&e... 8/18/2016
Page 3 of 3
4.1 Reduction/elimination of environmentally sensitive
materials
4.2 Materials selection
4.3 Design for end of life
4.4 Product longevity/life cycle extension
4.5 Energy conservation
4.6 End of life management
4.7 Corporate performance
4.8 Packaging
Total Optional Points:
0/3
5/5
2/2
1/2
1/1
2/2
2/4
18/24
This Product is also registered in:
•
•
•
•
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•
•
•
•
•
•
•
•
•
Australia
Canada
China
Finland
France
Germany
India
Japan
Mexico
New Zealand
Poland
Sweden
Switzerland
United Kingdom
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=14792&e... 8/18/2016
Page 1 of 3
EPEAT Registry
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Product:
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Manufacturer:
URL:
DELL Dell Precision Tower 3620
Green Electronics Council CAB
United States
Desktops
Dell, Inc.
Rating:
Registration
Date:
Product Status:
Exceptions:
Manufacturer
Part #:
UPC:
EAN:
Consumer or
Institutional:
10/15/2015
Active
Registration is valid only for products configured with an operating system with
ENERGY STAR compliant power management features and power supply.
Without such features, desktop and notebook computers may not conform to
4.5.1.1 ENERGY STAR and would not be in conformance with EPEAT.
Not Indicated
EPEAT Criteria Detail
Yes R 4.1.1.1 Compliance with provisions of European RoHS Directive upon its effective date
Yes O 4.1.2.1 Elimination of intentionally added cadmium
Yes O 4.1.5.1 Elimination of intentionally added hexavalent chromium
Yes R 4.1.6.1 Elimination of intentionally added SCCP flame retardants and plasticizers in certain
applications
Yes O 4.1.6.2 Large plastic parts free of certain flame retardants classified under European Council
Directive 67/548/EEC
Yes O 4.1.7.1 Batteries free of lead, cadmium and mercury
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=14617&e... 8/17/2016
Page 2 of 3
Yes O 4.1.8.1 Large plastic parts free of PVC
Yes R 4.2.1.1 Declaration of postconsumer recycled plastic content (%): 0
No O 4.2.1.2 Minimum content of postconsumer recycled plastic
No O 4.2.1.3 Higher content of postconsumer recycled plastic
Yes R 4.2.2.1 Declaration of renewable/bio-based plastic materials content (%): 0
No O 4.2.2.2 Minimum content of renewable/bio-based plastic material
Yes R 4.2.3.1 Declaration of product weight (lbs): 11.68 Pounds
Yes R 4.3.1.1 Identification of materials with special handling needs
Yes R 4.3.1.2 Elimination of paints or coatings that are not compatible with recycling or reuse
Yes R 4.3.1.3 Easy disassembly of external enclosure
Yes R 4.3.1.4 Marking of plastic components
Yes R 4.3.1.5 Identification and removal of components containing hazardous materials
Yes O 4.3.1.6 Reduced number of plastic material types
Yes O 4.3.1.7 Molded/glued in metal eliminated or removable
Yes R 4.3.1.8 Minimum 65 percent reusable/recyclable
Yes O 4.3.1.9 Minimum 90 percent reusable/recyclable
Yes O 4.3.2.1 Manual separation of plastics
Yes O 4.3.2.2 Marking of plastics
Yes R 4.4.1.1 Availability of additional three year warranty or service agreement
Yes R 4.4.2.1 Upgradeable with common tools
Yes O 4.4.2.2 Modular design
Yes O 4.4.3.1 Availability of replacement parts
Yes R 4.5.1.1 ENERGY STAR®: 6.0-Computers
Yes O 4.5.2.1 Renewable energy accessory available
No O 4.5.2.2 Renewable energy accessory standard
Yes R 4.8.1.1 Reduction/elimination of intentionally added toxics in packaging
Yes R 4.8.2.1 Separable packing materials
Yes O 4.8.2.2 Packaging 90% recyclable and plastics labeled
Yes R 4.8.3.1 Declaration of recycled content in packaging Solid fiber boxes=90-90;Foam=90-90;
Yes O 4.8.3.2 Minimum postconsumer content guidelines
No O 4.8.4.1 Provision of take-back program for packaging
No O 4.8.5.1 Documentation of reusable packaging
Yes R 4.6.1.1 Provision of product take-back service
Yes O 4.6.1.2 Auditing of recycling vendors
Yes R 4.6.2.1 Provision of rechargeable battery take-back service: Partner:Call2Recycle Link:
http://www.call2recycle.org/
Yes R 4.7.1.1 Demonstration of corporate environmental policy consistent with ISO 14001
Yes R 4.7.2.1 Self-certified environmental management system for design and manufacturing
organizations
Yes O 4.7.2.2 Third-party certified environmental management system for design and manufacturing
organizations
Yes R 4.7.3.1 Corporate report consistent with Performance Track or GRI
Yes O 4.7.3.2 Corporate report based on GRI
EPEAT Criteria Summary
Criteria Category Summary
Optional
Points
5/5
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=14617&e... 8/17/2016
Page 3 of 3
4.1 Reduction/elimination of environmentally sensitive
materials
4.2 Materials selection
4.3 Design for end of life
4.4 Product longevity/life cycle extension
4.5 Energy conservation
4.6 End of life management
4.7 Corporate performance
4.8 Packaging
Total Optional Points:
0/3
5/5
2/2
1/2
1/1
2/2
2/4
18/24
This Product is also registered in:
•
•
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•
•
•
•
•
•
•
•
•
Australia
Brazil
Canada
China
France
Germany
India
Japan
Mexico
New Zealand
Poland
Sweden
Switzerland
United Kingdom
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=14617&e... 8/17/2016
Page 1 of 3
EPEAT Registry
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Product:
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URL:
DELL Dell Precision Tower 5810
Green Electronics Council CAB
United States
Workstations
Dell, Inc.
Rating:
Registration Date:
10/6/2014
Product Status:
Active
Exceptions:
Manufacturer Part #:
UPC:
EAN:
Consumer or Institutional: Not Indicated
EPEAT Criteria Detail
Yes R 4.1.1.1 Compliance with provisions of European RoHS Directive upon its effective date
Yes O 4.1.2.1 Elimination of intentionally added cadmium
Yes O 4.1.5.1 Elimination of intentionally added hexavalent chromium
Yes R 4.1.6.1 Elimination of intentionally added SCCP flame retardants and plasticizers in certain
applications
Yes O 4.1.6.2 Large plastic parts free of certain flame retardants classified under European Council
Directive 67/548/EEC
Yes O 4.1.7.1 Batteries free of lead, cadmium and mercury
Yes O 4.1.8.1 Large plastic parts free of PVC
Yes R 4.2.1.1 Declaration of postconsumer recycled plastic content (%): 0
No O 4.2.1.2 Minimum content of postconsumer recycled plastic
No O 4.2.1.3 Higher content of postconsumer recycled plastic
Yes R 4.2.2.1 Declaration of renewable/bio-based plastic materials content (%): 0
No O 4.2.2.2 Minimum content of renewable/bio-based plastic material
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=13103&e... 8/17/2016
Page 2 of 3
Yes R 4.2.3.1 Declaration of product weight (lbs): 34.54 Pounds
Yes R 4.3.1.1 Identification of materials with special handling needs
Yes R 4.3.1.2 Elimination of paints or coatings that are not compatible with recycling or reuse
Yes R 4.3.1.3 Easy disassembly of external enclosure
Yes R 4.3.1.4 Marking of plastic components
Yes R 4.3.1.5 Identification and removal of components containing hazardous materials
Yes O 4.3.1.6 Reduced number of plastic material types
Yes O 4.3.1.7 Molded/glued in metal eliminated or removable
Yes R 4.3.1.8 Minimum 65 percent reusable/recyclable
Yes O 4.3.1.9 Minimum 90 percent reusable/recyclable
Yes O 4.3.2.1 Manual separation of plastics
Yes O 4.3.2.2 Marking of plastics
Yes R 4.4.1.1 Availability of additional three year warranty or service agreement
Yes R 4.4.2.1 Upgradeable with common tools
Yes O 4.4.2.2 Modular design
Yes O 4.4.3.1 Availability of replacement parts
Yes R 4.5.1.1 ENERGY STAR®: 6.0-Computers
Yes O 4.5.2.1 Renewable energy accessory available
No O 4.5.2.2 Renewable energy accessory standard
Yes R 4.8.1.1 Reduction/elimination of intentionally added toxics in packaging
Yes R 4.8.2.1 Separable packing materials
Yes O 4.8.2.2 Packaging 90% recyclable and plastics labeled
Yes R 4.8.3.1 Declaration of recycled content in packaging Corrugated containers <300 psi=25-50;
Yes O 4.8.3.2 Minimum postconsumer content guidelines
No O 4.8.4.1 Provision of take-back program for packaging
No O 4.8.5.1 Documentation of reusable packaging
Yes R 4.6.1.1 Provision of product take-back service
Yes O 4.6.1.2 Auditing of recycling vendors
Yes R 4.6.2.1 Provision of rechargeable battery take-back service: Partner:Call2Recycle Link:
http://www.call2recycle.org/
Yes R 4.7.1.1 Demonstration of corporate environmental policy consistent with ISO 14001
Yes R 4.7.2.1 Self-certified environmental management system for design and manufacturing
organizations
Yes O 4.7.2.2 Third-party certified environmental management system for design and manufacturing
organizations
Yes R 4.7.3.1 Corporate report consistent with Performance Track or GRI
Yes O 4.7.3.2 Corporate report based on GRI
EPEAT Criteria Summary
Criteria Category Summary
4.1 Reduction/elimination of environmentally sensitive
materials
4.2 Materials selection
4.3 Design for end of life
4.4 Product longevity/life cycle extension
4.5 Energy conservation
Optional
Points
5/5
0/3
5/5
2/2
1/2
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Page 3 of 3
4.6 End of life management
4.7 Corporate performance
4.8 Packaging
1/1
2/2
2/4
Total Optional Points: 18/24
This Product is also registered in:
•
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•
•
•
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•
•
•
•
•
•
•
Australia
Canada
Finland
France
Germany
Japan
New Zealand
Poland
Sweden
Switzerland
United Kingdom
China
Mexico
India
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EPEAT Registry
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Quick Search
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DELL Latitude E5570
Green Electronics Council CAB
United States
Notebooks
Dell, Inc.
Rating:
Registration
Date:
Monitor Type:
Monitor Size:
Product Status:
Exceptions:
Manufacturer
Part #:
UPC:
EAN:
Consumer or
Institutional:
1/20/2016
Flat Panel
15 in
Active
Registration is valid only for products configured with an operating system with
ENERGY STAR compliant power management features and power supply.
Without such features, desktop and notebook computers may not conform to
4.5.1.1 ENERGY STAR and would not be in conformance with EPEAT.
Consumer
EPEAT Criteria Detail
Yes R 4.1.1.1 Compliance with provisions of European RoHS Directive upon its effective date
Yes O 4.1.2.1 Elimination of intentionally added cadmium
Yes R 4.1.3.1 Reporting on amount of mercury used in light sources (mg) 1,1,
Yes O 4.1.3.2 Low threshold for amount of mercury used in light sources
Yes O 4.1.3.3 Elimination of intentionally added mercury used in light sources
Yes O 4.1.4.1 Elimination of intentionally added lead in certain applications
http://ww2.epeat.net/ProductDisplay.aspx?action=print&type=detail&productid=14897&e... 8/17/2016
Page 2 of 3
Yes O 4.1.5.1 Elimination of intentionally added hexavalent chromium
Yes R 4.1.6.1 Elimination of intentionally added SCCP flame retardants and plasticizers in certain
applications
Yes O 4.1.6.2 Large plastic parts free of certain flame retardants classified under European Council
Directive 67/548/EEC
Yes O 4.1.7.1 Batteries free of lead, cadmium and mercury
Yes O 4.1.8.1 Large plastic parts free of PVC
Yes R 4.2.1.1 Declaration of postconsumer recycled plastic content (%): 0
No O 4.2.1.2 Minimum content of postconsumer recycled plastic
No O 4.2.1.3 Higher content of postconsumer recycled plastic
Yes R 4.2.2.1 Declaration of renewable/bio-based plastic materials content (%): 0
No O 4.2.2.2 Minimum content of renewable/bio-based plastic material
Yes R 4.2.3.1 Declaration of product weight (lbs): 5.73202 Pounds
Yes R 4.3.1.1 Identification of materials with special handling needs
Yes R 4.3.1.2 Elimination of paints or coatings that are not compatible with recycling or reuse
Yes R 4.3.1.3 Easy disassembly of external enclosure
Yes R 4.3.1.4 Marking of plastic components
Yes R 4.3.1.5 Identification and removal of components containing hazardous materials
Yes O 4.3.1.6 Reduced number of plastic material types
Yes O 4.3.1.7 Molded/glued in metal eliminated or removable
Yes R 4.3.1.8 Minimum 65 percent reusable/recyclable
Yes O 4.3.1.9 Minimum 90 percent reusable/recyclable
Yes O 4.3.2.1 Manual separation of plastics
Yes O 4.3.2.2 Marking of plastics
Yes R 4.4.1.1 Availability of additional three year warranty or service agreement
Yes R 4.4.2.1 Upgradeable with common tools
Yes O 4.4.2.2 Modular design
Yes O 4.4.3.1 Availability of replacement parts
Yes R 4.5.1.1 ENERGY STAR®: 6.1-Computers
Yes O 4.5.2.1 Renewable energy accessory available
No O 4.5.2.2 Renewable energy accessory standard
Yes R 4.8.1.1 Reduction/elimination of intentionally added toxics in packaging
Yes R 4.8.2.1 Separable packing materials
Yes O 4.8.2.2 Packaging 90% recyclable and plastics labeled
Yes R 4.8.3.1 Declaration of recycled content in packaging Corrugated containers <300 psi=100100;Other paper: molded pulp=100-100;Plastic film, wraps and bags=100-100;
Yes O 4.8.3.2 Minimum postconsumer content guidelines
No O 4.8.4.1 Provision of take-back program for packaging
No O 4.8.5.1 Documentation of reusable packaging
Yes R 4.6.1.1 Provision of product take-back service
Yes O 4.6.1.2 Auditing of recycling vendors
Yes R 4.6.2.1 Provision of rechargeable battery take-back service: Partner:Call2Recycle Link:
http://www.call2recycle.org/
Yes R 4.7.1.1 Demonstration of corporate environmental policy consistent with ISO 14001
Yes R 4.7.2.1 Self-certified environmental management system for design and manufacturing
organizations
Yes O 4.7.2.2 Third-party certified environmental management system for design and manufacturing
organizations
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Yes R 4.7.3.1 Corporate report consistent with Performance Track or GRI
Yes O 4.7.3.2 Corporate report based on GRI
EPEAT Criteria Summary
Criteria Category Summary
4.1 Reduction/elimination of environmentally sensitive
materials
4.2 Materials selection
4.3 Design for end of life
4.4 Product longevity/life cycle extension
4.5 Energy conservation
4.6 End of life management
4.7 Corporate performance
4.8 Packaging
Total Optional Points:
Optional
Points
8/8
0/3
5/5
2/2
1/2
1/1
2/2
2/4
21/27
This Product is also registered in:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Australia
Brazil
Canada
China
Finland
France
Germany
India
Japan
Mexico
New Zealand
Poland
Sweden
Switzerland
United Kingdom
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Page 1 of 3
EPEAT Registry
•
•
•
•
•
Quick Search
Search by Manufacturer
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Product:
CAB:
Country:
Product Type:
Manufacturer:
URL:
DELL Precision 7710
Green Electronics Council CAB
United States
Notebooks
Dell, Inc.
Rating:
Registration
Date:
Monitor Type:
Monitor Size:
Product Status:
Exceptions:
Manufacturer
Part #:
UPC:
EAN:
Consumer or
Institutional:
1/20/2016
Flat Panel
17 in
Active
Registration is valid only for products configured with an operating system with
ENERGY STAR compliant power management features and power supply.
Without such features, desktop and notebook computers may not conform to
4.5.1.1 ENERGY STAR and would not be in conformance with EPEAT.
Consumer
EPEAT Criteria Detail
Yes R 4.1.1.1 Compliance with provisions of European RoHS Directive upon its effective date
Yes O 4.1.2.1 Elimination of intentionally added cadmium
Yes R 4.1.3.1 Reporting on amount of mercury used in light sources (mg) 1,1,
Yes O 4.1.3.2 Low threshold for amount of mercury used in light sources
Yes O 4.1.3.3 Elimination of intentionally added mercury used in light sources
Yes O 4.1.4.1 Elimination of intentionally added lead in certain applications
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Page 2 of 3
Yes O 4.1.5.1 Elimination of intentionally added hexavalent chromium
Yes R 4.1.6.1 Elimination of intentionally added SCCP flame retardants and plasticizers in certain
applications
Yes O 4.1.6.2 Large plastic parts free of certain flame retardants classified under European Council
Directive 67/548/EEC
Yes O 4.1.7.1 Batteries free of lead, cadmium and mercury
Yes O 4.1.8.1 Large plastic parts free of PVC
Yes R 4.2.1.1 Declaration of postconsumer recycled plastic content (%): 0
No O 4.2.1.2 Minimum content of postconsumer recycled plastic
No O 4.2.1.3 Higher content of postconsumer recycled plastic
Yes R 4.2.2.1 Declaration of renewable/bio-based plastic materials content (%): 0
No O 4.2.2.2 Minimum content of renewable/bio-based plastic material
Yes R 4.2.3.1 Declaration of product weight (lbs): 7.605 Pounds
Yes R 4.3.1.1 Identification of materials with special handling needs
Yes R 4.3.1.2 Elimination of paints or coatings that are not compatible with recycling or reuse
Yes R 4.3.1.3 Easy disassembly of external enclosure
Yes R 4.3.1.4 Marking of plastic components
Yes R 4.3.1.5 Identification and removal of components containing hazardous materials
Yes O 4.3.1.6 Reduced number of plastic material types
Yes O 4.3.1.7 Molded/glued in metal eliminated or removable
Yes R 4.3.1.8 Minimum 65 percent reusable/recyclable
Yes O 4.3.1.9 Minimum 90 percent reusable/recyclable
Yes O 4.3.2.1 Manual separation of plastics
Yes O 4.3.2.2 Marking of plastics
Yes R 4.4.1.1 Availability of additional three year warranty or service agreement
Yes R 4.4.2.1 Upgradeable with common tools
Yes O 4.4.2.2 Modular design
Yes O 4.4.3.1 Availability of replacement parts
Yes R 4.5.1.1 ENERGY STAR®: 6.1-Computers
Yes O 4.5.2.1 Renewable energy accessory available
No O 4.5.2.2 Renewable energy accessory standard
Yes R 4.8.1.1 Reduction/elimination of intentionally added toxics in packaging
Yes R 4.8.2.1 Separable packing materials
Yes O 4.8.2.2 Packaging 90% recyclable and plastics labeled
Yes R 4.8.3.1 Declaration of recycled content in packaging Solid fiber boxes=80-90;Other paper:
molded pulp=80-90;Plastic film, wraps and bags=80-90;
Yes O 4.8.3.2 Minimum postconsumer content guidelines
No O 4.8.4.1 Provision of take-back program for packaging
No O 4.8.5.1 Documentation of reusable packaging
Yes R 4.6.1.1 Provision of product take-back service
Yes O 4.6.1.2 Auditing of recycling vendors
Yes R 4.6.2.1 Provision of rechargeable battery take-back service: Partner:Call2Recycle Link:
http://www.call2recycle.org/
Yes R 4.7.1.1 Demonstration of corporate environmental policy consistent with ISO 14001
Yes R 4.7.2.1 Self-certified environmental management system for design and manufacturing
organizations
Yes O 4.7.2.2 Third-party certified environmental management system for design and manufacturing
organizations
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Yes R 4.7.3.1 Corporate report consistent with Performance Track or GRI
Yes O 4.7.3.2 Corporate report based on GRI
EPEAT Criteria Summary
Criteria Category Summary
4.1 Reduction/elimination of environmentally sensitive
materials
4.2 Materials selection
4.3 Design for end of life
4.4 Product longevity/life cycle extension
4.5 Energy conservation
4.6 End of life management
4.7 Corporate performance
4.8 Packaging
Total Optional Points:
Optional
Points
8/8
0/3
5/5
2/2
1/2
1/1
2/2
2/4
21/27
This Product is also registered in:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Australia
Brazil
Canada
China
France
Germany
India
Japan
Mexico
New Zealand
Poland
Sweden
Switzerland
United Kingdom
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Page 1 of 3
EPEAT Registry
•
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•
Quick Search
Search by Manufacturer
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Product:
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URL:
DELL Latitude 3379
Green Electronics Council CAB
United States
Notebooks
Dell, Inc.
Rating:
Registration
Date:
Monitor Type:
Monitor Size:
Product Status:
Exceptions:
Manufacturer
Part #:
UPC:
EAN:
Consumer or
Institutional:
8/15/2016
Flat Panel
13.3" W
Active
Registration is valid only for products configured with an operating system with
ENERGY STAR compliant power management features and power supply.
Without such features, desktop and notebook computers may not conform to
4.5.1.1 ENERGY STAR and would not be in conformance with EPEAT.
Not Indicated
EPEAT Criteria Detail
Yes R 4.1.1.1 Compliance with provisions of European RoHS Directive upon its effective date
No O 4.1.2.1 Elimination of intentionally added cadmium
Yes R 4.1.3.1 Reporting on amount of mercury used in light sources (mg) 1,0,
Yes O 4.1.3.2 Low threshold for amount of mercury used in light sources
Yes O 4.1.3.3 Elimination of intentionally added mercury used in light sources
No O 4.1.4.1 Elimination of intentionally added lead in certain applications
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Page 2 of 3
No O 4.1.5.1 Elimination of intentionally added hexavalent chromium
Yes R 4.1.6.1 Elimination of intentionally added SCCP flame retardants and plasticizers in certain
applications
Yes O 4.1.6.2 Large plastic parts free of certain flame retardants classified under European Council
Directive 67/548/EEC
Yes O 4.1.7.1 Batteries free of lead, cadmium and mercury
Yes O 4.1.8.1 Large plastic parts free of PVC
Yes R 4.2.1.1 Declaration of postconsumer recycled plastic content (%): 0
No O 4.2.1.2 Minimum content of postconsumer recycled plastic
No O 4.2.1.3 Higher content of postconsumer recycled plastic
Yes R 4.2.2.1 Declaration of renewable/bio-based plastic materials content (%): 0
No O 4.2.2.2 Minimum content of renewable/bio-based plastic material
Yes R 4.2.3.1 Declaration of product weight (lbs): 3.85 Pounds
Yes R 4.3.1.1 Identification of materials with special handling needs
Yes R 4.3.1.2 Elimination of paints or coatings that are not compatible with recycling or reuse
Yes R 4.3.1.3 Easy disassembly of external enclosure
Yes R 4.3.1.4 Marking of plastic components
Yes R 4.3.1.5 Identification and removal of components containing hazardous materials
Yes O 4.3.1.6 Reduced number of plastic material types
Yes O 4.3.1.7 Molded/glued in metal eliminated or removable
Yes R 4.3.1.8 Minimum 65 percent reusable/recyclable
Yes O 4.3.1.9 Minimum 90 percent reusable/recyclable
Yes O 4.3.2.1 Manual separation of plastics
Yes O 4.3.2.2 Marking of plastics
Yes R 4.4.1.1 Availability of additional three year warranty or service agreement
Yes R 4.4.2.1 Upgradeable with common tools
Yes O 4.4.2.2 Modular design
Yes O 4.4.3.1 Availability of replacement parts
Yes R 4.5.1.1 ENERGY STAR®: 6.1-Computers
No O 4.5.2.1 Renewable energy accessory available
No O 4.5.2.2 Renewable energy accessory standard
Yes R 4.8.1.1 Reduction/elimination of intentionally added toxics in packaging
Yes R 4.8.2.1 Separable packing materials
No O 4.8.2.2 Packaging 90% recyclable and plastics labeled
Yes R 4.8.3.1 Declaration of recycled content in packaging Corrugated containers <300 psi=25-50;
Yes O 4.8.3.2 Minimum postconsumer content guidelines
No O 4.8.4.1 Provision of take-back program for packaging
No O 4.8.5.1 Documentation of reusable packaging
Yes R 4.6.1.1 Provision of product take-back service
Yes O 4.6.1.2 Auditing of recycling vendors
Yes R 4.6.2.1 Provision of rechargeable battery take-back service: Partner:Call2Recycle Link:
http://www.call2recycle.org/
Yes R 4.7.1.1 Demonstration of corporate environmental policy consistent with ISO 14001
Yes R 4.7.2.1 Self-certified environmental management system for design and manufacturing
organizations
Yes O 4.7.2.2 Third-party certified environmental management system for design and manufacturing
organizations
Yes R 4.7.3.1 Corporate report consistent with Performance Track or GRI
Yes O 4.7.3.2 Corporate report based on GRI
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Page 3 of 3
EPEAT Criteria Summary
Criteria Category Summary
4.1 Reduction/elimination of environmentally sensitive
materials
4.2 Materials selection
4.3 Design for end of life
4.4 Product longevity/life cycle extension
4.5 Energy conservation
4.6 End of life management
4.7 Corporate performance
4.8 Packaging
Total Optional Points:
Optional
Points
5/8
0/3
5/5
2/2
0/2
1/1
2/2
1/4
16/27
This Product is also registered in:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Australia
Canada
Finland
France
Germany
Japan
New Zealand
Poland
Sweden
Switzerland
United Kingdom
China
Brazil
Mexico
India
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Page 1 of 3
EPEAT Registry
•
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•
•
Quick Search
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Product:
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URL:
DELL Latitude 5175
Green Electronics Council CAB
United States
Tablets/Slates
Dell, Inc.
Rating:
Registration
Date:
Product Status:
Exceptions:
Manufacturer
Part #:
UPC:
EAN:
Consumer or
Institutional:
1/18/2016
Active
Registration is valid only for products configured with an operating system with
ENERGY STAR compliant power management features and power supply.
Without such features, desktop and notebook computers may not conform to
4.5.1.1 ENERGY STAR and would not be in conformance with EPEAT.
Not Indicated
EPEAT Criteria Detail
Yes R 4.1.1.1 Compliance with provisions of European RoHS Directive upon its effective date
Yes O 4.1.2.1 Elimination of intentionally added cadmium
Yes R 4.1.3.1 Reporting on amount of mercury used in light sources (mg) 1,1,
Yes O 4.1.3.2 Low threshold for amount of mercury used in light sources
Yes O 4.1.3.3 Elimination of intentionally added mercury used in light sources
Yes O 4.1.4.1 Elimination of intentionally added lead in certain applications
Yes O 4.1.5.1 Elimination of intentionally added hexavalent chromium
Yes R 4.1.6.1 Elimination of intentionally added SCCP flame retardants and plasticizers in certain
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Page 2 of 3
applications
Yes O 4.1.6.2 Large plastic parts free of certain flame retardants classified under European Council
Directive 67/548/EEC
Yes O 4.1.7.1 Batteries free of lead, cadmium and mercury
Yes O 4.1.8.1 Large plastic parts free of PVC
Yes R 4.2.1.1 Declaration of postconsumer recycled plastic content (%): 0
No O 4.2.1.2 Minimum content of postconsumer recycled plastic
No O 4.2.1.3 Higher content of postconsumer recycled plastic
Yes R 4.2.2.1 Declaration of renewable/bio-based plastic materials content (%): 0
No O 4.2.2.2 Minimum content of renewable/bio-based plastic material
Yes R 4.2.3.1 Declaration of product weight (lbs): 0 Pounds
Yes R 4.3.1.1 Identification of materials with special handling needs
Yes R 4.3.1.2 Elimination of paints or coatings that are not compatible with recycling or reuse
Yes R 4.3.1.3 Easy disassembly of external enclosure
Yes R 4.3.1.4 Marking of plastic components
Yes R 4.3.1.5 Identification and removal of components containing hazardous materials
Yes O 4.3.1.6 Reduced number of plastic material types
Yes O 4.3.1.7 Molded/glued in metal eliminated or removable
Yes R 4.3.1.8 Minimum 65 percent reusable/recyclable
Yes O 4.3.1.9 Minimum 90 percent reusable/recyclable
Yes O 4.3.2.1 Manual separation of plastics
Yes O 4.3.2.2 Marking of plastics
Yes R 4.4.1.1 Availability of additional three year warranty or service agreement
Yes R 4.4.2.1 Upgradeable with common tools
Yes O 4.4.2.2 Modular design
Yes O 4.4.3.1 Availability of replacement parts
Yes R 4.5.1.1 ENERGY STAR®: 6.1-Computers
Yes O 4.5.2.1 Renewable energy accessory available
No O 4.5.2.2 Renewable energy accessory standard
Yes R 4.8.1.1 Reduction/elimination of intentionally added toxics in packaging
Yes R 4.8.2.1 Separable packing materials
Yes O 4.8.2.2 Packaging 90% recyclable and plastics labeled
Yes R 4.8.3.1 Declaration of recycled content in packaging Corrugated containers <300 psi=25-50;
Yes O 4.8.3.2 Minimum postconsumer content guidelines
No O 4.8.4.1 Provision of take-back program for packaging
No O 4.8.5.1 Documentation of reusable packaging
Yes R 4.6.1.1 Provision of product take-back service
Yes O 4.6.1.2 Auditing of recycling vendors
Yes R 4.6.2.1 Provision of rechargeable battery take-back service: Partner:Call2Recycle Link:
http://www.call2recycle.org/
Yes R 4.7.1.1 Demonstration of corporate environmental policy consistent with ISO 14001
Yes R 4.7.2.1 Self-certified environmental management system for design and manufacturing
organizations
Yes O 4.7.2.2 Third-party certified environmental management system for design and manufacturing
organizations
Yes R 4.7.3.1 Corporate report consistent with Performance Track or GRI
Yes O 4.7.3.2 Corporate report based on GRI
EPEAT Criteria Summary
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Page 3 of 3
Criteria Category Summary
4.1 Reduction/elimination of environmentally sensitive
materials
4.2 Materials selection
4.3 Design for end of life
4.4 Product longevity/life cycle extension
4.5 Energy conservation
4.6 End of life management
4.7 Corporate performance
4.8 Packaging
Total Optional Points:
Optional
Points
8/8
0/3
5/5
2/2
1/2
1/1
2/2
2/4
21/27
This Product is also registered in:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Australia
Brazil
Canada
China
Finland
France
Germany
India
Japan
Mexico
New Zealand
Poland
Sweden
Switzerland
United Kingdom
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Dell End User License Agreement
THIS END USER LICENSE AGREEMENT (“EULA”) IS A LEGAL AGREEMENT BETWEEN YOU
(EITHER AN INDIVIDUAL OR AN ENTITY) AND DELL PRODUCTS L.P., A TEXAS LIMITED
PARTNERSHIP, OR DELL GLOBAL B.V. (SINGAPORE BRANCH), THE SINGAPORE BRANCH OF A
COMPANY INCORPORATED IN THE NETHERLANDS WITH LIMITED LIABILITY ON BEHALF OF
ITSELF, DELL INC. AND DELL INC.’S DIRECT AND INDIRECT SUBSIDIARIES (COLLECTIVELY,
“DELL”). THIS AGREEMENT GOVERNS ALL SOFTWARE ("SOFTWARE") AND ANY UPGRADES,
UPDATES, PATCHES, HOTFIXES, MODULES, ROUTINES, FEATURE ENHANCEMENTS AND
ADDITIONAL VERSIONS OF THE SOFTWARE THAT REPLACE OR SUPPLEMENT THE ORIGINAL
SOFTWARE (COLLECTIVELY "UPDATES") AND THEIR ASSOCIATED MEDIA, PRINTED
MATERIALS, ONLINE OR ELECTRONIC DOCUMENTATION, DISTRIBUTED BY OR ON BEHALF OF
DELL UNLESS THERE IS A SEPARATE LICENSE AGREEMENT BETWEEN YOU AND THE
MANUFACTURER OR OWNER OF THE SOFTWARE OR UPDATE. IF THERE IS NO SEPARATE
LICENSE AGREEMENT THEN THIS AGREEMENT GOVERNS YOUR USE OF UPDATES, AND SUCH
UPDATES WILL BE CONSIDERED SOFTWARE FOR ALL PURPOSES OF THIS EULA. THE
“SOFTWARE” SHALL MEAN COLLECTIVELY THE SOFTWARE PROGRAM AND UPDATES AND
ANY COPIES THEREOF. THIS EULA, IN AND OF ITSELF, DOES NOT ENTITLE YOU TO ANY
UPDATES AT ANY TIME IN THE FUTURE. BY EXPRESSLY ACCEPTING THESE TERMS OR BY
DOWNLOADING, INSTALLING, ACTIVATING AND/OR OTHERWISE USING THE SOFTWARE, YOU
ARE AGREEING THAT YOU HAVE READ, AND THAT YOU AGREE TO COMPLY WITH AND ARE
BOUND BY THE TERMS AND CONDITIONS OF THIS EULA AND ALL APPLICABLE LAWS AND
REGULATIONS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF
THIS EULA, THEN YOU MAY NOT DOWNLOAD, INSTALL, ACTIVATE OR OTHERWISE USE ANY
OF THE SOFTWARE AND YOU MUST PROMPTLY RETURN THE SOFTWARE; AND WHERE
SOFTWARE WAS LOADED BY OR ON BEHALF OF DELL AS INCLUDED IN YOUR PURCHASE OF
SPECIFIC HARDWARE (INCLUDING COMPONENTS OR ASSEMBLIES), YOU MUST RETURN THE
ENTIRE HARDWARE/SOFTWARE PACKAGE AS DIRECTED BY DELL OR ITS RESELLER (IF
APPLICABLE) FOR A FULL REFUND. IF YOU ARE ACCEPTING THESE TERMS AND CONDITIONS
ON BEHALF OF AN ENTITY, YOU ACKNOWLEDGE THAT YOU HAVE THE APPROPRIATE
AUTHORITY TO ACCEPT THESE TERMS AND CONDITIONS ON BEHALF OF SUCH ENTITY.
1. License. Subject to the terms, conditions and restrictions of this EULA (as a condition to the grant below),
Dell hereby grants you a limited, personal, nonexclusive, nontransferable, nonassignable license, without rights
to sublicense, to install or have installed, display and use the Software (in object code form only) solely for
internal purposes, only on as many computers, devices and/or in such configurations as expressly permitted by
Dell (e.g., as set forth in the applicable Dell sales quote or invoice), or on one computer device if no other
entitlement is specified, and for such period specified in a term license, or perpetually if no term is specified.
2. License Limitations and Conditions. This license is conditioned upon Dell receiving your timely payment
of any fees or royalties applicable to the Software or to any hardware in which the Software may be loaded. You
may not copy the Software except for a reasonable number of copies solely as needed for backup or archival
purposes or as otherwise expressly permitted in Section 1 “License” above. You may not modify or remove any
titles, trademarks or trade names, copyright notices, legends, or other proprietary notices or markings on or in
the Software. The rights granted herein are limited to Dell's and its licensors' and suppliers’ intellectual property
rights in the Software and do not include any other third party’s intellectual property rights. If the Software was
provided to you on removable media (e.g., CD, DVD, or USB drive), you may own the media on which the
Software is recorded but Dell, Dell's licensor(s) and/or supplier(s) retain ownership of the Software itself and all
related intellectual property rights. If the package accompanying your Dell computer or device contains optical
discs or other storage media, you may use only the media appropriate for your computer or device. You may not
use the optical discs or storage media on another computer, device or network, or loan, rent, lease or transfer
them to another user except as permitted by this Agreement. You are not granted any rights to any trademarks or
service marks of Dell or any of its licensors or suppliers. The use of any other software, including any software
package or file, whether licensed to you separately by Dell or by a third party, is subject to the terms and
conditions that come with or are associated with such software.
3. Rights Reserved. THE SOFTWARE IS LICENSED, NOT SOLD. Except for the license expressly granted
in this EULA, Dell, on behalf of itself and its licensors and suppliers, retains all right, title, and interest in and to
the Software and in all related content, materials, copyrights, trade secrets, patents, trademarks, derivative works
and any other intellectual and industrial property and proprietary rights, including moral rights, registrations,
applications, renewals and extensions of such rights (the "Works"). The rights in these Works are valid and
protected in all forms, media and technologies existing now or hereafter developed and any use other than as
expressly set forth herein, including the reproduction, modification, distribution, transmission, adaptations,
translation, display, republication or performance of the Works is strictly prohibited. Dell, on behalf of itself and
its licensors and suppliers, retains all rights not expressly granted herein.
4. Restrictions. Except as otherwise provided herein or expressly agreed by Dell, you may not, and will not
allow a third party to: (A) sell, lease, license, sublicense, assign, distribute or otherwise transfer or encumber by
any means (including by lien, hypothecation or otherwise) in whole or in part the Software; (B) provide, make
available to, or permit use of the Software in whole or in part by, any third party, including contractors, without
Dell's prior written consent, unless such use by the third party is solely on your behalf, is strictly in compliance
with the terms and conditions of this EULA, and you are liable for any breach of this EULA by such third party
(a “Permitted Third Party”); (C) copy, reproduce, republish, upload, post or transmit the Software in any way;
(D) decompile, disassemble, reverse engineer, or otherwise attempt to derive source code (or underlying ideas,
algorithms, structure or organization) from the Software program, in whole or in part; (E) modify or create
derivative works based upon the Software; (F) use the Software on a service bureau, rental or managed services
basis or permit other individuals or entities to create Internet "links" to the Software or "frame" or "mirror" the
Software on any other server or wireless or Internet-based device; (G) use the Software to create a competitive
offering; or (H) share or publish the results of any benchmarking of the Software without Dell’s prior written
consent. You may not, and will not allow a Permitted Third Party to, use the Software in excess of the number
of licenses purchased from or expressly authorized by Dell.
5. Compliance. Upon request by Dell, you will certify in writing that all use of Software is in compliance with
the terms of this EULA, indicating the number of Software licenses deployed at that time. You grant Dell, or an
agent selected by Dell, the right to perform, during normal business hours, a reasonable audit of your
compliance with this EULA. You agree to cooperate and provide Dell with all records reasonably related to your
compliance with this EULA. If, as a result of the audit, a deficiency of greater than five percent (5%) is found in
the license fees paid, then you shall bear the total cost of the audit, in addition to any other liabilities you may
have.
6. Non-Transferability. This license is non-transferable. You may not distribute, sublicense, assign, share, sell,
grant a security interest in, use for service bureau purposes, or otherwise transfer the Software or your license to
use the Software without the prior written consent of Dell, and then only upon a permanent transfer of the
hardware on which the Software may be loaded and provided all Software is included in such transfer and you
retain no copies of the Software.
7. Support and Subscription Services Not Included. Dell does not provide any maintenance or support
services under this EULA. Maintenance and support services, if any, are provided under a separate agreement,
which may be located at www.dell.com/servicecontracts/global.
8. Termination. Dell may terminate this EULA immediately and without prior notice if you fail to comply with
any term or condition of this EULA or if Dell does not receive timely payment for the licenses to the Software
or for the hardware to which Software is loaded, if any. In addition, Dell may terminate any license to Software
distributed for free, at any time in its sole discretion. This EULA will terminate automatically if you fail to
comply with any of its terms or if the license term ends. You may terminate this EULA at any time on written
notice to Dell. In the event of termination of this EULA, all licenses granted hereunder shall automatically
terminate and you must immediately cease use of the Software and return or destroy all copies of the Software.
The parties recognize and agree that their obligations under Sections 2, 3, 4, 5, 6, 8, 9, 10, 11, 12, 13, 15, 16, 17,
18, 19, 20, 21, 22 and 23 of this EULA, as well as obligations for payment, shall survive the cancellation,
termination and/or expiration of this EULA, and/or the licenses granted hereunder. Except if the EULA is
terminated under Section 12 (D), Dell will not have any obligation upon the termination of this EULA to refund
any portion of any license fee.
9. Export, Import and Government Restrictions. The Software is subject to U.S. export laws as well as the
laws of the country where it is delivered or used. You agree to abide by these laws. Under these laws, the
Software may not be sold, leased or transferred to embargoed countries (currently Cuba, Iran, North Korea,
Sudan and Syria), other restricted countries, restricted end-users, or for restricted end-uses. You specifically
agree that the Software will not be used for activities related to weapons of mass destruction, including but not
limited to, activities related to the design, development, production or use of nuclear materials, nuclear facilities,
or nuclear weapons, missiles or support of missile projects, or chemical or biological weapons. You understand
that certain functionality of the Software, such as encryption or authentication, may be subject to import or
export restrictions in the event that you transfer the Software from the country of delivery and you are
responsible for complying with applicable restrictions.
The Software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting
of "commercial computer software" and "commercial computer software documentation" as such terms are used
in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S.
Government end users acquire the Software and documentation with only those rights set forth herein.
Contractor/manufacturer is Dell Products L.P., One Dell Way, Round Rock, Texas, 78682.
10. Warranty; Disclaimer of Warranty. Dell warrants that it has the right to grant the licenses to the Software.
Except as set forth in Sections 13, 14 and 16 below, Dell warrants that such Software will substantially conform
in material respects to the functional specifications provided by Dell with the Software. This limited warranty is
not transferable and extends only for thirty (30) days from the delivery date of the Software. This limited
warranty does not cover damages, defects, malfunctions or failures caused by any unauthorized modification of
the Software by you, or your agents; any abuse, misuse or negligent acts of you; modification by you of any
interfaces or any software or hardware interfacing with the Software; or any failure by you to follow Dell’s
installation, operation or maintenance instructions. EXCEPT FOR THE PRECEDING EXPRESS LIMITED
WARRANTY, DELL MAKES, AND YOU RECEIVE, NO OTHER WARRANTIES RELATED TO THE
SOFTWARE WHETHER EXPRESS, IMPLIED OR STATUTORY, AND DELL SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT. DELL DOES NOT WARRANT THAT THE FUNCTIONS OF
THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT OPERATION OF THE SOFTWARE
WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME RESPONSIBILITY FOR SELECTING
THE SOFTWARE AND THE RESULTS ACHIEVED. YOUR SOLE AND EXCLUSIVE REMEDY, AND
DELL’S ENTIRE LIABILITY, FOR BREACH OF THE WARRANTIES PROVIDED HEREIN, IS FOR
DELL, AT ITS SOLE DISCRETION, TO EITHER USE COMMERCIALLY REASONABLE EFFORTS TO
REMEDY ANY NON-CONFORMANCE OR TO PROVIDE A REFUND OF THE LICENSE FEES
RECEIVED BY DELL FOR THE SOFTWARE. THIS DISCLAIMER OF WARRANTY MAY NOT BE
VALID IN SOME JURISDICTIONS AND YOU MAY HAVE WARRANTY RIGHTS UNDER LAW
WHICH MAY NOT BE WAIVED OR DISCLAIMED. ANY SUCH WARRANTY EXTENDS ONLY FOR
THIRTY (30) DAYS FROM THE DATE OF DELIVERY OF THE SOFTWARE (UNLESS LOCAL LAW
PROVIDES OTHERWISE).
11. Limitation of Liability. DELL WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS,
LOST VALUE OR LOST SALES (WHETHER SUCH PROFITS, SAVINGS, VALUE OR SALES ARE
DIRECT, INDIRECT, CONSEQUENTIAL OR OF ANY OTHER NATURE), LOST OR CORRUPTED
DATA OR SOFTWARE, LOSS OF USE OF SYSTEM(S) OR NETWORK(S), OR THE RECOVERY OF
SUCH DATA, SYSTEMS(S) OR NETWORK(S), LOSS OF BUSINESS OPPORTUNITY, BUSINESS
INTERRUPTION OR DOWNTIME, LOSS OF GOODWILL OR REPUTATION, SOFTWARE NOT BEING
AVAILABLE FOR USE OR THE PROCUREMENT OF SUBSTITUTE SOFTWARE OR GOODS,
INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF
OR IN CONNECTION WITH THIS EULA UNDER ANY THEORY OF LIABILITY EVEN IF ADVISED OR
AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THIS EULA, DELL’S TOTAL
LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THIS EULA
AND/OR THE SOFTWARE SHALL NOT EXCEED THE GREATER OF EITHER: A) THE TOTAL
AMOUNT RECEIVED BY DELL FOR THE APPLICABLE SOFTWARE LICENSE DURING THE
TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE RELEVANT
CLAIM AROSE OR B) THE AMOUNT RECEIVED BY DELL FOR THE SPECIFIC HARDWARE ON
WHICH THE PARTICULAR SOFTWARE WAS LOADED.
Insofar as applicable law prohibits any limitation on liability herein, the parties agree that such limitation will be
automatically modified, but only to the extent required to make the limitation compliant with applicable law.
12. Indemnification. Except where prohibited by applicable law, Dell shall defend you against any third-party
claim or action that the Software (specifically excluding open source software) infringes or misappropriates that
third party’s patent, copyright, trade secret, or other intellectual property rights (“Indemnified Claims”). In
addition, if Dell receives prompt notice of an Indemnified Claim that, in Dell’s reasonable opinion, is likely to
result in an adverse ruling, then Dell will at its sole discretion,: (A) obtain a right for you to continue using such
Software; (B) modify such Software to be non-infringing; (C) replace such Software with a non-infringing
substitute; or (D) terminate this Agreement and provide a pro-rata refund of the license fees actually paid by you
for the allegedly infringing Software. A pro-rata refund, if any, shall be calculated for the period applicable to
the Software, not to exceed a 5-year period. Notwithstanding the foregoing, Dell shall have no obligation under
this Section for Indemnified Claims resulting or arising from: (i) modifications of the Software that were not
performed by or on behalf of Dell; (ii) your unauthorized use of the Software, or the combination or operation of
the Software in connection with a third-party product, software or service (the combination of which causes the
claimed infringement); (iii) your failure to incorporate Software updates or upgrades that would have avoided
the alleged infringement; or (iv) Dell’s compliance with your specifications or directions, including the
incorporation of any software or other materials or processes provided by or requested by you (collectively,
“Excluded Indemnified Claims”). Dell’s duty to indemnify and defend you is contingent upon: (a) your
providing Dell with prompt written notice of the third-party claim or action, (b) Dell having the right to solely
control the defense and settlement of such claim or action, and (c) your cooperation with Dell in defending and
resolving such claim or action. This Section states your exclusive remedies for any third-party intellectual
property claim or action, and nothing in this EULA or elsewhere will obligate Dell to provide any greater
indemnity to you. You, at your expense, shall defend and indemnify Dell against any claim, action or
proceeding brought against Dell which arises from or is in any manner connected with any of the Excluded
Indemnified Claims or that arises from your breach of any provision of this EULA.
13. Development Tools. If the Software includes development tools, such as scripting tools, APIs ( application
programming interface s), or sample scripts (collectively “Development Tools”) and unless there is a separate
agreement between you and Dell for the Development Tools, you may use such Development Tools to create
new scripts and code for the purpose of customizing your use of the Software (within the parameters set forth in
this EULA and within the parameters set forth in the Development Tools themselves ) and for no other purpose.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA, THE DEVELOPMENT TOOLS
ARE PROVIDED "AS IS" WITHOUT INDEMNITY OR WARRANTY OF ANY KIND, WHETHER
EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. DELL BEARS NO LIABILITY FOR ANY
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM USE (OR ATTEMPTED USE) OF THE DEVELOPMENT TOOLS AND HAS NO
DUTY TO PROVIDE SUPPORT TO YOU.
14. Evaluation Licenses. This EULA does not license use of Software for evaluation purposes (“Evaluation
Software”). Your use of Evaluation Software is subject to the separate license terms and conditions
accompanying that Evaluation Software.
15. Hosted and Internet-Accessible Software. Some or all of the Software may be remotely hosted or
accessible to you through the Internet (“Hosted Software”). In such case, Dell may suspend, terminate,
withdraw, or discontinue all or part of the Hosted Software or your access to the Hosted Software upon receipt
of a subpoena or law-enforcement request, or when Dell believes, in its sole discretion, that you have breached
any term of this EULA or are involved in any fraudulent, misleading, or illegal activities. Dell may modify the
Hosted Software at any time with or without prior notice to you. Dell may perform scheduled or unscheduled
repairs or maintenance, or remotely patch or upgrade the Hosted Software installed on its and your system(s),
which may temporarily degrade the quality of the Hosted Software or result in a partial or complete outage of
the Hosted Software. Updates, patches or alerts may be delivered from Dell servers, which may be located
outside of your country. Dell provides no assurance that you will receive advance notification of such activities
or that your use of the Hosted Software will be uninterrupted or error-free.
16. Open Source and Third Party Software. The Software may come bundled or otherwise be distributed with
open source or other third party software, which is subject to the terms and conditions of the specific license
under which it is distributed. OPEN SOURCE SOFTWARE IS PROVIDED BY DELL "AS IS" WITHOUT
ANY WARRANTY, EXPRESS, IMPLIED, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA, AS IT
RELATES TO ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH OPEN SOURCE
SOFTWARE, DELL SHALL HAVE NO LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF OPEN SOURCE
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Under certain open source
software licenses, you are entitled to obtain the corresponding source files. You may find corresponding source
files for the Software at http://opensource.dell.com or other locations that may be specified to you by Dell.
17. High-Risk Disclaimer and Excluded Data. The Software is not designed or intended for high-risk
applications, for use as online control systems or use in hazardous environments requiring fail-safe performance,
such as in the operation of nuclear facilities, aircraft navigation or communications systems, air traffic control,
life support, weapons systems or in any other device or system in which function or malfunction of the software
could result in death, personal injury or physical or environmental damage. Any such use or application by you
is outside the scope of this license and you are not authorized to use the Software in any such application. You
acknowledge that Software provided under this EULA is not designed with security and access management for
the processing and/or storage of the following categories of data and software: (A) classified data and software;
(B) data and software controlled under the International Traffic in Arms Regulations (“ITAR”); and (C)
personally identifiable information that is subject to heightened security requirements as a result of your internal
policies or practices or by law (collectively referred to as “Excluded Data”). You hereby agree that you are
solely responsible for reviewing data that the Software will provide to Dell (or to which Dell will have access)
to ensure that it does not contain Excluded Data.
18. Right to Preliminary and Injunctive Relief. You agree that money damages would be an inadequate
remedy for Dell in the event of a breach or threatened breach by you of the provisions set forth in this EULA;
therefore, you agree that in the event of a breach or threatened breach of any such provisions, Dell may, in
addition to any other remedies to which it is entitled, be entitled to such preliminary or injunctive relief
(including an order prohibiting you from taking actions in breach of such provisions), without the need for
posting bond, and specific performance as may be appropriate to preserve all of Dell’s rights. All rights and
remedies afforded Dell by law shall be cumulative and not exclusive.
19. Choice of Law. THIS AGREEMENT AND ANY CLAIMS UNDER ANY THEORY OF LIABILITY IN
ANY WAY TO THIS AGREEMENT OR ANY RELATIONSHIPS CONTEMPLATED HEREIN SHALL BE
GOVERNED AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS,
U.S.A., WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW AND EXCLUSIVE OF ANY
PROVISIONS OF THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF
GOODS. The parties agree that the provisions of the Uniform Computer Information Transactions Act
(“UCITA”), as it may have been or hereafter may be in effect in any jurisdiction, shall not apply to this EULA,
and the parties waive any and all rights they may have under any laws(s) adopting UCITA in any form.
20. Dispute Resolution and Binding Individual Arbitration. ANY CLAIM, DISPUTE, OR
CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND
EQUITABLE CLAIMS) BETWEEN YOU AND DELL arising out of or in connection with this EULA, or the
breach, termination or validity thereof SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY
BINDING INDIVIDUAL ARBITRATION. If you are in the United States, the arbitration will be administered
by the American Arbitration Association (AAA), or JAMS (if you are in Canada, arbitration will be at ADR
Chambers pursuant to the general ADR Chambers Rules for Arbitration located at www.adrchambers.com).
Otherwise, the dispute shall be finally settled under the Rules of Arbitration of the International Chamber of
Commerce (“ICC”) by one or more arbitrators appointed in accordance with such rules. The arbitration shall be
conducted in the English language. For any ICC arbitration, the place of the arbitration shall be Austin Texas or
another commercial center reasonably chosen by the arbitration panel to ensure that the award resulting from the
arbitration shall be of an international character and enforceable under the New York Convention on the
Recognition and Enforcement of Foreign Arbitral Awards. The arbitration panel shall be empowered to grant
whatever relief would be available in court, including without limitation preliminary relief, injunctive relief and
specific performance. Any award of the arbitration panel shall be final and binding immediately when rendered,
and judgment on the award may be entered in any court of competent jurisdiction. Neither you nor Dell shall be
entitled to join, consolidate, or include any claims belonging to or alleged or arising from, by, or on behalf of
any third party to an arbitration brought hereunder, or arbitrate any claim as a class action, class representative,
class member, or in a private attorney general capacity. The individual (non-class) nature of this dispute
resolution provision goes to the essence of the parties' dispute resolution agreement, and if found unenforceable,
the entire arbitration and dispute resolution provision shall be void. Consumer claimants (individuals whose
transaction is intended for personal, family or household use) may elect to pursue their claims in small-claims
court rather than arbitration. Dell will be responsible for paying any individual consumer's arbitration/arbitrator
fees. Notwithstanding the foregoing, Dell may apply to any relevant government agency or any court of
competent jurisdiction to preserve its rights under this EULA and to obtain any injunctive or preliminary relief,
or any award of specific performance, to which it may be entitled, either against you or against a non-party;
provided, however, that no such administrative or judicial authority shall have the right or power to render a
judgment or award (or to enjoin the rendering of an arbitral award) for damages that may be due to or from
either party under this EULA, which right and power shall be reserved exclusively to an arbitration panel
proceeding in accordance herewith.
21. No Waiver. No waiver of breach or failure to exercise any option, right, or privilege under the terms of this
EULA on any occasion by Dell shall be construed to be a waiver of a subsequent breach or right to exercise any
option, right, or privilege.
22. No Assignment. Customer may not assign or transfer its interests, rights or obligations under this EULA, in
whole or in part, whether voluntarily, by contract, or by merger (whether that party is the surviving or
disappearing entity), stock or asset sale, consolidation, dissolution, through government action or order, or
otherwise. Any attempt to assign this EULA without prior written consent from an authorized executive officer
of Dell shall be null and void.
23. Entire Agreement. Unless you have entered into another written agreement with respect to the Software
which has been signed by you and an authorized representative of Dell and which conflicts with the terms of this
EULA, you agree that this EULA supersedes all prior written or oral agreements, warranties or representations
with respect to use of the Software. If any term (or part thereof) of this EULA is found to be invalid or
unenforceable, the remaining provisions (including other valid parts within the effected term) will remain
effective. You acknowledge that you have read this Agreement, that you understand it, that you agree to be
bound by its terms, and that this is the complete and exclusive statement of the Agreement between you and Dell
regarding the Software.
(A Version - Rev. 04232015)
Dell Limited Hardware Warranty | Dell
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Warranties
Dell Limited Hardware Warranty
Limited hardware warranties
Dell-branded hardware products purchased in the U.S. or Canada may come with a 90-day, 1-year, 2-year, 3-year, 4-year, 5-year or other limited hardware
warranty. Dell may offer different delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and
onsite/in-home service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s). To determine
the warranty that came with your hardware product(s), or the warranty renewal or extension that you purchased, see your packing slip, invoice, receipt or
other sales documentation. Some components of the hardware you purchased may have a shorter warranty than that listed on your packing slip, invoice,
receipt or other sales documentation. Additional details related to warranty duration are listed below.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral
products.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
• Software, including without limitation, the operating system and software added to the Dell-branded hardware products through our factory-integration
system, third-party software or the reloading of software
• Non Dell-branded products and accessories
• Problems that result, directly or indirectly, from:
•
•
•
•
•
External causes such as accident, abuse, misuse or problems with electrical power.
Servicing not authorized by Dell.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions or failure to perform preventive maintenance.
Using accessories, parts or components not supplied by Dell.
• Commercial hardware products that use, or in which have been installed, products or components that have not been provided by Dell.
• Products with missing or altered service tags or serial numbers
• Products for which Dell has not received payment
• Normal wear and tear
FOR COMMERCIAL CUSTOMERS (INCLUDING SMALL, MEDIUM AND LARGE BUSINESS AND GOVERNMENT AND PUBLIC SECTOR CUSTOMERS) AND RESELLERS.
This paragraph applies if you purchase Dell products for resale or for commercial or professional purposes. DELL'S RESPONSIBILITY FOR DEFECTS IN MATERIALS
OR WORKMANSHIP IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT FOR THE LIMITED
WARRANTY EXPRESSLY STATED ABOVE FOR DELL-BRANDED PRODUCTS, DELL PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO ANY WARRANTY OR CONDITION (1) OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE,
SUITABILITY OR NONINFRINGEMENT; (2) RELATING TO ANY THIRD-PARTY PRODUCT OR SOFTWARE; OR (3) REGARDING THE RESULTS TO BE OBTAINED FROM
THE PRODUCT OR SOFTWARE. DELL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
FOR CONSUMERS. This section applies if you purchase Dell products that are normally used for personal, family or household purposes.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE, PROVINCE TO
PROVINCE OR JURISDICTION TO JURISDICTION.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT.
FOR ANY INCIDENT COVERED BY THIS DELL LIMITED HARDWARE WARRANTY, YOU MUST USE DELL-PROVIDED PARTS AND PRODUCTS, WHICH DELL
WILL PROVIDE TO YOU FOR NO ADDITIONAL CHARGE. FAILURE TO USE DELL-PROVIDED PRODUCTS WILL VOID THIS WARRANTY.
TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET
FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS
OR IMPLIED.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT AND TO THE EXTENT NOT PROHIBITED BY LAW, DELL
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS
AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED
WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS
PROVINCES) OR OTHERWISE, DELL LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS
EXPRESS LIMITED WARRANTY (AS REFLECTED ON YOUR PACKING SLIP, INVOICE, RECEIPT OR OTHER SALES DOCUMENTATION) AND, AT DELL'S
http://www.dell.com/learn/us/en/uscorp1/solutions/limited-hardware-warranties
8/17/2016
Dell Limited Hardware Warranty | Dell
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OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME
STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
ADDITIONAL TERMS FOR U.S. CONSUMERS. YOU MAY CANCEL ANY RENEWED, EXTENDED OR ENHANCED WARRANTY BY PROVIDING TO DELL AT
LEAST THIRTY (30) DAYS WRITTEN NOTICE OF THE DECISION TO CANCEL. DELL WILL ISSUE A REFUND TO YOU FOR ANY UNUSED PORTION OF THE
WARRANTY TERM FOR WHICH YOU HAVE PAID. IF MORE THAN THIRTY (30) DAYS HAVE TRANSPIRED FOR THE CURRENT WARRANTY YEAR, THEN A
REFUND WILL NOT BE PAID FOR THAT CURRENT WARRANTY YEAR. THE BASE LIMITED HARDWARE WARRANTY MAY NOT BE CANCELLED.
CANCELLATION OF RENEWED, EXTENDED OR ENHANCED WARRANTIES AT ANY TIME AFTER THE ORDER IS PLACED MAY REDUCE ANY APPLICABLE
DISCOUNT AND, IF PURCHASED AS PART OF A PROMOTIONAL PACKAGE, MAY REQUIRE RETURN OF THE COMPLETE PACKAGE.
FOR ALL CUSTOMERS. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY, AND WE DO NOT ACCEPT
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR
USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. DELL DOES NOT WARRANT THAT THE OPERATION OF ANY DELL PRODUCT WILL BE UNINTERRUPTED OR
ERROR FREE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited hardware warranty last?
This limited hardware warranty may be voided by Dell, at Dell's sole discretion, if third party products that were not provided by Dell are installed on your
Dell system.
Otherwise, this limited hardware warranty lasts for the time period indicated on your packing slip, invoice or receipt except for the following Dell-branded
hardware:
• All variants of ioDrive® NAND Flash devices carry the length of the limited hardware warranty coverage for the Dell system with which the ioDrive NAND
Flash device is shipped. ioDrive NAND Flash devices are not eligible for purchase of extended warranty coverage beyond a total of 5 years of coverage
from the original shipment date. Additionally, ioDrive NAND Flash devices use a silicon technology that has a maximum number of physical bytes that
can be written to the device (the Rated Life). The applicable limited hardware warranty covers failures due to defects in workmanship and/or
materials, but does not cover problems related to the device reaching its maximum Rated Life. ioDrive is a registered trademark of Fusion-io.
• As part of standard portable configuration, batteries carry a base 1-year limited hardware warranty regardless of the length of the system warranty. In
addition, for some products, a customer has the option of purchasing a battery that comes with a 3-year limited hardware warranty.
• The warranty for a print head that is included as original equipment in the Dell mobile printer is for parts only and is effective for a period of 1-year
after the date of purchase of the printer or 1000 prints of printer usage, whichever occurs first.
• Your series 5, 6 or 7 PowerEdge™ RAID Controller (PERC) battery may provide up to 72 hours of controller cache memory backup power when new.
Under the 1-year limited hardware warranty, we warrant that the battery will provide at least 24 hours of backup coverage during the 1-year limited
hardware warranty period. Service offerings, such as Dell ProSupport™, Dell ProSupport Plus and Dell ProSupport Flex services, may be available to
provide longer service periods for an additional fee.
• Your Series 8/9 PERC controller battery comes with a 3-year limited hardware warranty, which cannot be extended beyond 3 years. Service offerings,
such as Dell ProSupport™, Dell ProSupport Plus and Dell ProSupport Flex services, may be available to provide longer service periods for an additional
fee. • Projector lamps carry a 1 year limited hardware warranty.
• Dell-certified and Dell-branded memory purchased separately from a Dell system (Dell-certified memory) carries a lifetime limited hardware warranty.
• The limited hardware warranty for monitors purchased independent of a system lasts for the time period indicated on your packing slip, invoice, receipt
or other sales documentation. Monitors purchased with a system are covered by the system limited hardware warranty.
• The limited hardware warranty for a Dell external hard disk drive purchased simultaneously with a system lasts for the longer of (a) 2 years; or (b) the
duration of the system’s limited hardware warranty.
• Earphones and remote in-line controls carry a 1-year limited hardware warranty.
• Other add-on hardware carries longer hardware warranty of either a 1-year limited hardware warranty for new parts and a 90-day limited hardware
warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell product on which such parts are
installed.
• Serial ATA (SATA) hard drives in PowerEdge and PowerVault™ systems carry a 1-year limited hardware warranty, independent of system warranty.
Service offerings, such as Dell ProSupport™, Dell ProSupport Plus and Dell ProSupport Flex services may be available to provide longer service periods
for the SATA hard drive for an additional fee.
• Select PowerConnect™ products carry a lifetime limited hardware warranty with Basic Hardware Service (repair or replacement) for as long as you own
the product. Repair or replacement does not include configuration or other advanced service and support provided by Dell ProSupport Services. The
PowerConnect products covered by the lifetime limited hardware warranty are: the PowerConnect 2800 series, the PowerConnect 3500 series, the
PowerConnect 5500 series, the PowerConnect 6200 series, the PowerConnect 7000 series, the PowerConnect 8000 series and the PowerConnect 8100
series. The warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to
verify if your product qualifies. See dell.com/LifetimeWarranty for more details.
• Select PowerConnect products carry an Extended Life Limited Hardware Warranty with Basic Hardware Service, which extends until 5 years after end of
product model sales, subject to the specific clarifications and limitations listed below. The Extended Life Limited Hardware Warranty does not include
configuration or other advanced service provided by Dell ProSupport™. The Extended Life Limited Hardware Warranty is not transferrable.
Clarifications and limitations pertaining to products with Extended Life Limited Hardware Warranty
• B-Series FCX/FCXs — Internal power supply and fans are covered; however, warranty excludes removable optics and LEDs.
• J-Series EX4200 — Warranty does not include optics and limits fan and power supply to 5 years from date of purchase.
• W-Series Access Points: W-AP92/93/93H, W-IAP92/93, W-AP104/105, W-IAP105, W-AP124/125, W-AP134/135, W-IAP134/135 — Warranty limits any
power supply, antennae or accessories to 1 year from date of purchase.
• Enterprise SATA value/mix use solid-state drives (SSDs), enterprise SATA read intensive SSDs and slim SATA SSDs are not eligible for purchase of
extended warranty coverage beyond 3 years, unless purchased with a separate service offering, such as Dell ProSupport™, Dell ProSupport Plus or Dell
ProSupport Flex services, which may be available to provide longer service periods for an additional fee.
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• Dell power distribution units (PDUs) and keyboard/monitor/mouse consoles (KMMs) purchased independent of a system carry a 3-year limited hardware
warranty. Dell PDUs and KMMs purchased with a system are covered by the greater of 3 years or the term of the system limited hardware warranty.
• All variants of PowerEdge Express Flash PCI Express (PCIe) SSD devices carry the length of the limited hardware warranty coverage for the Dell system
with which the PowerEdge Express Flash PCIe SSD device is shipped. PowerEdge Express Flash PCIe SSD devices are not eligible for purchase of extended
warranty coverage beyond a total of 5 years of coverage from the original shipment date unless purchased with a separate service offering, such as Dell
ProSupport™, Dell ProSupport Plus or Dell ProSupport Flex services. Additionally, PowerEdge Express Flash PCIe SSD devices use a silicon technology that
has a maximum number of physical bytes that can be written to the device (the Device Life). The applicable limited hardware warranty covers failures
due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Device Life.
• Except for SAS solid-state drives (SSDs) used in PS Series and SC Series products, enterprise SATA, SAS and NVMe SSDs are not eligible for purchase of
extended warranty coverage beyond 3 years from the original shipment date, unless purchased with a separate service offering, such as Dell
ProSupport™, Dell ProSupport Plus or Dell ProSupport Flex services, which may be available to provide longer service periods for an additional fee. All
such devices have a maximum number of physical bytes that can be written to the device (the Device Life). The applicable limited hardware warranty
covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum Device Life.
The limited hardware warranty on all Dell-branded products purchased directly from Dell begins on the date of the packing slip, invoice, receipt or other
sales documentation. For products purchased from third-party retailers or resellers, the limited hardware warranty begins on the date of your original sales
receipt. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited hardware
warranties, at its discretion, but any changes will not be retroactive.
Important Notice Relating to Third Party Product Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a
third party. In some cases, such as with battery packs and power adapters, use of third party product may pose an increased risk of reliability or safety
issues, including increased risk of fire or explosion. This limited hardware warranty may be voided by Dell, at Dell's sole discretion, if you install or use in a
Dell system any third party product that was not provided by Dell.
What do I do if I need warranty service?
Before contacting Dell, please try one or more of the following:
1. Ensure that you have installed any updates or resolved any issues identified by the monitoring, diagnostic, and proactive support tools such as Dell
SupportAssist that are installed on your product. Dell SupportAssist may also be available for download onto your product if it is not already installed.
Visit dell.com/supportassist for download files and resources;
2. Access dell.com/support for troubleshooting advice and directions on running hardware diagnostics; and
3. Consult your Owner's Manual.
If you need additional assistance, then, before the warranty expires, please use one of the following support options to contact Dell or our authorized
representatives: 1. Online: Online, chat and other forms of remote support may be available. Contact information is available at dell.com/support
2. Telephone support requests: Contact information is included in the table below. Long distance telephone carrier charges may apply. Please also have your Dell Service Tag or order number available when you contact Dell.
If you purchased through a retailer (not directly from Dell), you may be required to provide Dell with your original sales receipt from your purchase to
receive any warranty service from Dell.
If you purchased through Best Buy, you must have all original sales receipts from your purchase to receive any warranty service at a Best Buy store. For
Canada, if you purchased through Future Shop, you must have all original sales receipts from your purchase to receive any warranty service at a Future Shop
store.
Contact Web Web Support Contact
Phone (U.S. Only)
Individual Home Consumers:
U.S. Only
Hardware Warranty Support
1-800-624-9896
Customer Service
1-800-624-9897
Best Buy Customers
Service Desk
(U.S. Only)
Carry your Dell notebook, Dell desktop or Dell monitor purchased with a Dell desktop into any Best
Buy store. Visit bestbuy.com to locate the nearest Best Buy store.
Wireless Service Provider
1-800-308-3355
Your wireless service provider may also be able to provide hardware warranty service on your Dell
smartphone or tablet.
Individual Home Consumers who purchased through an Employee Purchase Program:
Hardware Warranty Support and
1-800-822-8965
Customer Service
Home and Home Office Customers:
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Hardware Warranty Support and
Page 4 of 7
1-800-456-3355
Customer Service
Small, Medium, Large or Global Commercial Customers, Healthcare Customers and Value-Added Resellers (VARs):
Support and Customer Service
1-800-822-8965
Government and Education Customers:
Support and Customer Service
1-800-234-1490
Dell-Certified Memory
1-800-BUY-DELL
Alienware™
Hardware Warranty Support and
1-800-ALIENWARE
Customer Service
Contact
Phone (Canada Only)
Individual Home Consumers, Home-Office: 1-800-847-4096
All Business, Government, Education Customers and 1-800-387-5757
Value-Added Resellers (VARs): Best Buy Customers Carry your Dell notebook, Dell desktop or Dell monitor purchased with a Dell desktop into any Best Buy
store. Visit bestbuy.ca to locate the nearest Best Buy store. Future Shop Customers Carry your Dell notebook, Dell desktop or Dell monitor purchased with a Dell desktop into any Future
Shop store. Visit futureshop.ca to locate the nearest Future Shop store. What will Dell do?
Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Remote diagnosis may involve
customer access to the inside of the product and multiple or extended sessions. If Dell determines that your issue is the result of a defect in materials or
workmanship but the issue is not able to be resolved remotely, Dell, at its sole discretion, may dispatch a replacement part to you, arrange for you to send
your product or defective part back to Dell's repair depot or replace the part or product with a comparable part or product that may be new or
refurbished. If the Dell Limited Hardware Warranty for your product includes onsite/in-home warranty service, then Dell may also elect to dispatch a service
technician to your location to perform the repair or replacement (see Important Information about Onsite/In-Home Warranty Service After Remote Diagnosis
below).
If your limited hardware warranty has expired or if we determine that the problem is not covered under this limited hardware warranty, we may be able to
offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and products.
Refurbished parts and products are parts or products that have been returned to Dell, some of which were never used by a customer. All parts and products
are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited hardware warranty for the product
you purchased. Dell owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services under this limited hardware warranty.
Important information about returning products to Dell for repair or replacement:
For Mail-in Service: Customer supplies box, pays shipping: Upon a determination by Dell that your product should be returned to Dell for repair or
replacement, we will issue a Return Material Authorization (RMA) number that you must include with your return. You must return the product to us in its
original or equivalent packaging, prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment, which
could void warranty coverage as customer-induced damage. We will return the repaired or replacement product to you. We will pay to ship the repaired or
replaced product to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories) or in Canada (in respect of
systems registered in Canada). Otherwise, we will ship the product to you freight collect.
For Mail-in Service: Customer supplies box, Dell pays shipping: Upon a determination by Dell that your product should be returned to Dell for repair or
replacement, shipping instructions will be provided to you. You must package the product in its original or equivalent packaging and call the carrier
designated on your shipping instructions to arrange a pickup time or, at your convenience, you may take the adequately packaged product to a designated
carrier pick up location. As long as you follow our shipping instructions, we will pay standard shipping charges for shipping the product in for repair and for
shipping it back to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories) or in Canada (in respect of
systems registered in Canada). Otherwise, we will ship the product to you freight collect.
For Mail in Service: Dell supplies box and pays shipping: Upon a determination by Dell that your product should be returned to Dell for repair or
replacement, packaging, shipping instructions and a prepaid shipping waybill will be sent to you. Upon receipt of the shipping supplies, you must package the
product in the material required and call the carrier designated on your shipping instructions to arrange a pickup time. As long as you follow our shipping
instructions, we will pay standard shipping charges for shipping the product in for repair and for shipping it back to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories) or in Canada (in respect of systems registered in Canada). Otherwise, we will ship the
product to you freight collect.
When you contact us regarding certain products, we may offer to ship you a replacement product prior to receiving your original product back. In such
instance, we may require a valid credit card number at the time you request a replacement product. We will not charge or invoice you for the replacement
product as long as you return the original product to us within 10 days of your receipt of the replacement product and we confirm that your product issue is
covered under this limited hardware warranty. If we do not receive your original product within 10 days, we will charge your credit card or invoice you for
the then-current standard price for the product. If upon receipt of your original product, we determine that your product issue is not covered under this
limited hardware warranty, you will be given the opportunity to return the replacement unit, at your sole expense, within 10 days from the date we contact
you regarding the lack of coverage for your issue or we will charge to your credit card or invoice you the then-current standard price for the product. In
addition, if you fail to pay Dell the amounts, Dell may suspend your limited hardware warranty support until the applicable amount is paid. A suspension of
your limited hardware warranty for failure to properly return a product or to pay an amount charged for such failure to return a product will not toll the
term of your limited hardware warranty and the limited hardware warranty will still expire in accordance with its original term.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You
are responsible for removing any confidential, proprietary or personal information and removable media such as storage cards or devices, DVDs/CDs or
PC Cards regardless of whether a technician is also providing in-home or onsite assistance. We are not responsible for any of your confidential,
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proprietary or personal information; lost or corrupted data; data or voice charges incurred as a result of failing to remove all SIM cards; or damaged or
lost removable media. Please, only include the product components requested by Dell.
Important information about part dispatches by Dell:
For some issues, Dell may dispatch a new or refurbished part for you to replace a defective part, if we agree that the defective part needs to be replaced.
You must return the defective part to Dell. When you contact us, we may offer to ship you a replacement part prior to receiving your original part back. In
such instances, we may require a valid credit card number at the time you request a replacement part. We will not charge or invoice you for the
replacement part as long as you return the original part to us within 10 days of your receipt of the replacement part. Failure to timely return the defective
part to Dell in accordance with the written instructions provided with the replacement part may result in the suspension of your limited hardware warranty
support or a charge to your credit card or invoice in the amount of the then-current standard Dell price for that part. A suspension of your limited hardware
warranty for failure to properly return a part will not toll the term of your limited hardware warranty and the limited hardware warranty will still expire in
accordance with its original term.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories) or in Canada (in
respect of systems registered in Canada). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You are
responsible for removing any confidential, proprietary or personal information and removable media such as storage cards or devices, DVDs/CDs or PC
Cards regardless of whether a technician is also providing in-home or onsite assistance. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; data or voice charges incurred as a result of failing to remove all SIM cards; or damaged or
lost removable media. When returning parts to Dell, please only include the product components requested by Dell.
Important information about Onsite/In-Home Warranty Service After Remote Diagnosis:
If the Dell Limited Hardware Warranty for your product includes onsite/in-home warranty service, then if Dell determines that your issue is covered under
this limited hardware warranty and your problem cannot be resolved remotely or, if applicable, by dispatching a part or replacement product to you, then
Dell may dispatch a service technician to your location within the United States (including Puerto Rico, but excluding the other U.S. possessions and
territories) or in Canada (in respect of systems registered in Canada). Please tell the technician the full address of your system's location. Both the
performance of service and service response times depend upon the time of day your request is received by Dell, the service alternative you purchased, parts
availability, geographical restrictions, weather conditions and the terms of this limited hardware warranty. An adult must be present at all times during the
service technician's visit. You must grant the service technician full access to the system and (at no cost to Dell) have working space, electricity and a local
telephone line. If these requirements are lacking, Dell is not obligated to provide service. In addition, Dell is not obligated to provide service if you fail to
provide an environment that is conducive to computer repair, including for example, if you insist on service to be provided at varying locations, if you fail to
properly restrain a pet, if you threaten our technician either verbally or physically, or if your location or the general area where the system is located is
dangerous, infested with insects, rodents, pests, biohazards, human or animal excrement and/or chemicals as reasonably determined to be unsafe by our
technician. If you or your authorized representative is not at the location when the service technician arrives, the service technician will not be able to
service your system and you may be charged an additional amount for a follow-up service call.
If Dell determines that your system needs a replacement part, you authorize the on-site technician to act as your service agent to handle the delivery and
return of the warranty parts necessary to render on-site repairs. You may incur a charge if you fail to allow the on-site technician to return
nonworking/unused units/warranty parts to Dell.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on
how to obtain service.
If you purchased through us, a service contract with a third-party service provider, please refer to that contract for details on how to obtain service.
See dell.com/servicecontracts for more details.
May I transfer the limited hardware warranty?
Limited hardware warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The
limited hardware warranty on Dell-certified memory may not be transferred. For U.S. customers, you may record your transfer by going to Dell's website:
Customer Type:
U.S. Ownership Transfer Website:
Home and Home Office:
Small and
http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&cs=19&l=en&s=dhs&~ck=mn
Medium http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&cs=04&l=en&s=bsd&~ck=mn
Business:
Large Enterprise:
http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&cs=555&l=en&s=biz&~ck=mn
Federal Government:
http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
c=us&cs=RC1009777&l=en&s=fed&~ck=mn
State
and
Local http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Government:
c=us&cs=RC978219&l=en&s=slg&~ck=mn
Higher Education:
http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
c=us&cs=RC956904&l=en&s=hied&~ck=mn
K-12 Education:
http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
c=us&cs=RC1084719&l=en&s=k12&~ck=mn
Healthcare:
http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
c=us&cs=RC968571&l=en&s=hea&~ck=mn
For Canadian customers, you may record your transfer by going to Dell's Canadian website:
http://www.dell.com/support/retail/ca/en/cadhs1/ownershiptransfer/IdentifySystem?~ck=mn
If you do not have internet access, call your customer care representative or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited
hardware warranty agreement and Dell's applicable terms and conditions of sale located at dell.com/terms (for U.S. customers), dell.ca/terms (for Canadian
customers — English) or dell.ca/conditions (for Canadian customers — French). Dell cannot guarantee the authenticity of the products, limited warranties,
service or support, or the accuracy of the listings of products you purchase from a third party.
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Dell Printer Consumables Limited Warranties
The following sections describe the limited warranty for Dell-branded printer consumables (ink cartridges, toner cartridges, photo print packs and photo
paper) for the U.S., Canada and Latin America. Refer to the appropriate limited warranty accordingly.
Consumables Limited Warranty (U.S. and Canada Only)
Dell ink
Dell warrants to the original purchaser of genuine Dell-branded ink cartridges that they will be free from defects in material and workmanship for two years
beginning on the date of invoice.
Toner
Dell warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life
of the cartridge under normal use and storage conditions.
Lifetime toner warranty applies to the original toner only and does not apply to refilled or remanufactured toner cartridges.
Dell paper
Dell warrants to the original purchaser of genuine Dell Premium Photo Paper and photo print packs that they will be free from defects in material and
workmanship for 90 days beginning on the date of invoice.
If any of these products prove defective in either material or workmanship, they will be replaced without charge during the limited warranty period if
returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If
we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse
you for the cartridge purchase cost, at Dell's sole option. This limited warranty does not apply to product damage resulting from misuse, abuse, accident,
cartridge refilling or remanufacturing by customer, neglect, mishandling or incorrect environments.
Limited Lifetime Warranty for Dell-branded tape media
Dell warrants to you, the end-user customer, that this product will be free from defects in material and workmanship for the lifetime of the product, if it is
properly used and maintained. If this product proves defective in either material or workmanship, Dell, at its option, will (a) repair the product, (b) replace
the product or (c) refund the purchase price of the product, provided that the product has been returned to Dell with proof of purchase, such as a purchase
order, invoice or sales receipt. You must first contact your local Dell support representative for your authorization option. To contact your local support
representative, please visit dell.com, choose your country using the drop down menu located at the top of the page and then click on services and support.
This limited lifetime warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or
maintained drives, incorrect environments or wear from ordinary use.
THIS LIMITED LIFETIME WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE,
PROVINCE TO PROVINCE, JURISDICTION TO JURISDICTION OR COUNTRY TO COUNTRY. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE
IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS LIMITED LIFETIME WARRANTY STATEMENT. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, PERFORMANCE, SUITABILITY OR NON-INFRINGEMENT. ANY IMPLIED WARRANTIES AND CONDITIONS THAT MAY BE IMPOSED BY AND THAT ARE NOT
PERMITTED TO BE DISCLAIMED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME STATES, PROVINCES, JURISDICTIONS OR
COUNTRIES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED LIFETIME WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE
TRANSFER THIS PRODUCT TO ANOTHER PARTY.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED LIFETIME WARRANTY AND WE DO NOT ACCEPT LIABILITY FOR
SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE
FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL'S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT
OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.
SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Rev. 05252016
Related Articles
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Warranty and Support Information
Dell Force10 Limited Hardware
Warranty
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Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside,
Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.
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Service Description
Keep Your Hard Drive/Keep Your Components
Introduction
Dell is pleased to provide the Keep Your Hard Drive/Keep Your Components Service (“KYHD/KYC”,”or the “Service(s)”) in
accordance with this Service Description (“Service Description”). Your quote, order form or other mutually-agreed upon
form of invoice or order acknowledgment (as applicable, the “Order Form”) will include the name of the service(s) and
available service options that you purchased. For additional assistance or to request a copy of your service contract(s),
contact Dell Technical Support or your sales representative.
The Scope of your Service Agreement
The Service allows Customers to retain possession of their failed components that are within the corresponding Dell
Limited Hardware Warranty term (the “Keepable Components) when receiving replacements pursuant to a Qualified
Repair. A “Qualified Repair” is a repair and/or replacement arising from a defect(s) in workmanship occurring within the
hardware warranty period applicable to Customer’s Supported Product(s) (as defined below). All Qualified Repairs are
provided pursuant to the terms of the Customer’s limited hardware warranty or service agreement.
Supported Products: Keep Your Hard Drive/Keep Your Components Service (“KYHD/KYC”) is available with select Dell
PowerEdge™, Dell PowerEdge SC™, PowerConnect™, Dell Compellent, Dell Equal Logic™, select PowerVault™ and Dell
| EMC Enterprise Storage™ systems which are in a standard configuration, as well as OptiPlex™, Precision™, Latitude™,
Dimension™, Venue™, Vostro™, XPS™, Alienware™, Adamo™, Studio™, and Inspiron™ computer systems. KYHD/KYC
runs concurrently with the hardware limited warranty and is available at point of sale or any time before the system
experiences a Qualified Incident while the system remains under limited warranty. The Service is available on systems
containing field-replaceable Keepable Components in standard configurations. For Keep Your Hard Drive, the Service
allows Customers to retain possession of their failed hard drives (standard, Solid-State Drive (SSD) and Serial ATA (SATA)
Hard Disk Drives (HDDs)) when receiving replacement hard drives pursuant to a Qualified Repair.
A separate KYHD/KYC contract must be purchased for each system or “box.” A single contract will cover all Keepable
Components contained within an individual server or storage device. Dell will only replace a failing component that was
purchased from Dell and installed in a Dell system. Items purchased through Dell’s Software and Peripherals group,
either at the time of system purchase or as a Customer kit and which is still under warranty, are not covered under this
service.
The Customer must pay Dell at the time of purchase a fee for the KYHD/KYC Service for each Customer Supported
Product for which the customer wants to retain the replaced component. The KYHD/KYC Service will not be available to
the Customer until a product is deemed eligible for a Qualified Replacement. KYHD, when purchased at the point of
need, is a one-time charge and is purchased at the point of component failure. It is not available for sale any time before
the system experiences a component failure. A separate KYHD contract must be purchased at the point of need for each
component that the customer desires to keep. KYC is not available to be purchased at the point of need.
Support Procedures
Receiving Support: Customers should call Dell technical support in accordance with Customer’s applicable limited
hardware warranty or service agreement when they experience a problem or suspect a Keepable Component failure.
Customers will receive support in accordance with their applicable limited hardware warranty or service agreement. If
the technician determines that the component requires a Qualified Repair, Dell will ship the replacement component to
the Customer pursuant to Customer’s applicable limited hardware warranty or service agreement. This KYHD/KYC
Service entitles a Customer to retain possession of the failed Keepable Component
In the event a Customer has purchased the Service, and includes or separately sends the Keepable from the Supported
Product entitled to this Service to Dell as part of a Qualified Repair, Customer agrees that their return of a component
Keep Your Hard Drive/Keep Your Components V4.0 September 30, 2015
Page 1
entitled to this Service (a “Returned Entitled Component”) constitutes a waiver of their right to receive the Service from
Dell. After Dell receives a Returned Entitled Component, Dell will have no further obligation to the Customer with
respect to such Returned Entitled Component. Dell will not under any circumstance be obligated to return a Returned
Entitled Component to Customer, nor will Dell be required to remove data or take any other action with respect to the
Customer’s Returned Entitled Component, nor any data stored on the Returned Entitled Component. In the event that
Dell receives a Returned Entitled Component, Dell may process the Returned Entitled Component in accordance with
Dell’s standard policies as a component returned to Dell pursuant to the terms of the Customer’s underlying warranty
and service contract applicable to the Customer’s Supported Product.
Failure rates on components are constantly monitored and Dell reserves the right to refuse service if Dell reasonably
believes that the Customer is overusing the Keep Your Hard Drive/Keep Your Components Service (such as when
Customer’s requests for replacement of defective components materially exceeds the standard failure rates for the
component and system involved). If Dell determines (in Dell’s sole discretion) a Customer is abusing the Service Dell
reserves the right to cancel the Service in accordance with the Cancellation terms below.
Keep Your Hard Drive/Keep Your Components Contract does not include:
 Repair or replacement. (Any repair or replacement support is provided pursuant to customer’s limited hardware
warranty or service agreement.)
 Data destruction or data wipe.
 Asset recovery, disposal or recycling.
 Retention of components that are subject to product recall due to health and safety risks.
 Non-standard components requested as part of Dell Custom Factory Integration service.
 Support for failed/retained components. (Support continues solely on the replacement component pursuant to the
applicable limited hardware warranty or service agreement.)
 Any activities not expressly stated in this Service Description.
Customer Responsibilities
 Data Backup; Removing Confidential Data. Customer will complete a backup of all existing data, software and
programs on all affected systems prior to and during the delivery of this Service. Customer should make regular
backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or loss of
data. In addition, Customer is responsible for removing any confidential, proprietary, or personal information and any
removable media such regardless of whether an on-site technician is also providing assistance. DELL WILL HAVE NO
LIABILITY FOR:

ANY OF YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION;

LOST OR CORRUPTED DATA, PROGRAMS OR SOFTWARE;

DAMAGED OR LOST REMOVABLE MEDIA;

THE LOSS OF USE OF A SYSTEM OR NETWORK;

AND/OR FOR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY DELL OR A THIRD-PARTY SERVICE
PROVIDER.
Dell will not be responsible for the restoration or reinstallation of any programs or data. When returning a Supported
Product or part thereof, Customer will only include the Supported Product or part which has been requested by the
phone technician.
 Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer and
Dell to access and use the Supported Product, the data on it, and all hardware and software components included in it,
for the purpose of providing these Services. If Customer does not already have that permission, it is Customer’s
responsibility to obtain it, at Customer’s expense, before Customer asks Dell to perform these Services.
 Cooperate with Phone Analyst and On-site Technician. Customer agrees to cooperate with and follow the
instructions given by Dell phone analyst and its on-site technicians. Experience shows that most system problems and
errors can be corrected over the phone as a result of close cooperation between the user and the analyst or
technician.
Keep Your Hard Drive/Keep Your Components V4.0 September 30, 2015
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 Report Component failures. Report each instance of component failure to Dell hardware warranty support in
accordance with Customer’s applicable service agreement.
 Provide Part Information. Upon request, provide Dell the piece part identification information (“PPID”) or adequate
detail to validate that a contract covered component failure has occurred.
 Onsite service. Inform the technician that KYHD/KYC was purchased for the system.
 Physical control. Retain physical control of components from systems covered by KYHD/KYC. Dell is not responsible
for data contained on components which are returned to Dell.
 Disposal. Disposal or destruction of the failed/retained component and/or ensure that sensitive, classified, or
proprietary data is destroyed or remains secure.
 Supported Releases. Customer must maintain software and Supported Product(s) at Dell-specified minimum release
levels or configurations as specified on PowerLink for Dell | EMC Storage or as specified on www.support.dell.com for
Supported Products. Customer must also ensure installation of remedial replacement parts, patches, software updates
or subsequent releases as directed by Dell in order to keep the Support System(s) eligible for this Service.
 Third Party Warranties. These Services may require Dell to access hardware or software that is not manufactured by
Dell. Some manufacturers’ warranties may become void if Dell or anyone else other than the manufacturer works on
the hardware or software. It is Customer’s responsibility to ensure that Dell’s performance of Services will not affect
such warranties or, if it does, that the effect will be acceptable to Customer. DELL DOES NOT TAKE RESPONSIBILITY
FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE DELL SERVICES MAY HAVE ON THOSE
WARRANTIES.
 On-Site Obligations. Where Services require on-site performance, Customer must provide free, safe and sufficient
access to Customer’s facilities and the Supported Product(s). Sufficient access includes ample working space,
electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and keyboard must also be
provided (at NO cost to Dell), if the system does not already include these items.
 NOTE: If Customer fails to comply with the responsibilities and terms outlined in this Service Description, then Dell is
not obligated to provide the Service.
Keep Your Hard Drive/Keep Your Components V4.0 September 30, 2015
Page 3
Dell Services Terms & Conditions
This Service Description is entered between you, the customer (“you” or “Customer”), and the Dell entity identified on
your invoice for the purchase of this Service. This Service is provided subject to and governed by Customer’s separate
signed master services agreement with Dell that explicitly authorizes the sale of this Service. In the absence of such
agreement, depending on Customer’s location, this Service is provided subject to and governed by either Dell’s Terms of
Sale, Service and Support which are available on request or at country specific local Dell website and referenced in the
table below (the applicable Dell Terms of Sale, Service and Support, and together with this Service Description, the
“Agreement”). Keep Your Component is offered only to Customers in the United States. Please see the table below
which lists the URL applicable to your Customer location where your Agreement can be located. The parties
acknowledge having read and agree to be bound by such online terms.
Terms & Conditions Applicable to Your Purchase of Dell Services
Customer
Location
Customers Purchasing
Dell Services Directly From Dell
Customers Purchasing Dell Services
Through an Authorized Dell Reseller
United
States
www.dell.com/terms
www.dell.com/terms
Canada
www.dell.ca/terms (English)
www.dell.ca/conditions (French-Canadian)
www.dell.ca/terms (English)
www.dell.ca/conditions (French-Canadian)
Latin
America
&
Caribbean
Countries
Local www.dell.com country-specific website or
www.dell.com/servicedescriptions/global , or in the
event you are a consumer customer, Service
Contracts | Dell Consumer.*
Local
www.dell.com
country-specific
website
or
www.dell.com/servicedescriptions/global , or in the event you are a
consumer customer, Service Contracts | Dell Consumer.*
AsiaPacificJapan
Local www.dell.com country-specific website or
www.dell.com/servicedescriptions/global , or in the
event you are a consumer customer, Service
Contracts | Dell Consumer.*
Service Descriptions and other Dell service documents which you may
receive from your seller shall not constitute an agreement between you
and Dell but shall serve only to describe the content of Service you are
purchasing from your seller, your obligations as a recipient of the
Service and the boundaries and limitations of such Service. As a
consequence hereof any reference to “Customer” in this Service
Description and in any other Dell service document shall in this context
be understood as a reference to you whereas any reference to Dell shall
only be understood as a reference to Dell as a service provider providing
the Service on behalf of your seller. You will not have a direct
contractual relationship with Dell with regards to the Service described
herein. For the avoidance of doubt any payment terms or other
contractual terms which are by their nature solely relevant between a
buyer and a seller directly shall not be applicable to you and will be as
agreed between you and your seller.
Europe,
Middle
East,
& Africa
(EMEA)
Local www.dell.com country-specific website or
www.dell.com/servicedescriptions/global , or in the
event you are a consumer customer, Service
Contracts | Dell Consumer.*
Service Descriptions and other Dell service documents which you may
receive from your seller shall not constitute an agreement between you
and Dell but shall serve only to describe the content of Service you are
purchasing from your seller, your obligations as a recipient of the
Service and the boundaries and limitations of such Service. As a
consequence hereof any reference to “Customer” in this Service
Description and in any other Dell service document shall in this context
be understood as a reference to you whereas any reference to Dell shall
only be understood as a reference to Dell as a service provider providing
the Service on behalf of your seller. You will not have a direct
contractual relationship with Dell with regards to the Service described
herein. For the avoidance of doubt any payment terms or other
In addition, customers located in France, Germany
and the UK can select the applicable URL below:
France: www.dell.fr/ConditionsGeneralesdeVente
Germany: www.dell.de/Geschaeftsbedingungen
UK: www.dell.co.uk/terms
Keep Your Hard Drive/Keep Your Components V4.0 September 30, 2015
Page 4
contractual terms which are by their nature solely relevant between a
buyer and a seller directly shall not be applicable to you and will be as
agreed between you and your seller.
* Customers may access their local www.dell.com website by simply accessing www.dell.com from a computer
connected to the Internet within their locality or by choosing among the options at Dell’s “Choose a Region/Country”
website available at:
www.dell.com/content/public/choosecountry.aspx?c=us&l=en&s=gen
Customer further agrees that by renewing, modifying, extending or continuing to utilize the Service beyond the initial
term, the Service will be subject to the then-current Service Description available for review at:
www.dell.com/servicedescriptions/global
To the extent that any terms of this Service Description conflict with any terms of the Agreement, the terms of this Service
Description will prevail, but only to the extent of the specific conflict, and will not be read or deemed to replace any other
terms in the Agreement which are not specifically contradicted by this Service Description.
By placing your order for the Services, receiving delivery of the Services, utilizing the Services or associated software or by
clicking/checking the “I Agree” button or box or similar on the Dell.com website in connection with your purchase or
within a Dell software or Internet interface, you agree to be bound by this Service Description and the agreements
incorporated by reference herein. If you are entering this Service Description on behalf of a company or other legal
entity, you represent that you have authority to bind such entity to this Service Description, in which case “you” or
“Customer” shall refer to such entity. In addition to receiving this Service Description, Customers in certain countries may
also be required to execute a signed Order Form.
Important Additional Information
Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers.
Cancellation. Subject to the applicable product and services return policy for Customer’s geographic location, Customer
may terminate this Service within a defined number of days of Customer’s receipt of the Supported Product by providing
Dell with written notice of cancellation. If Customer cancels this Service within that period, Dell will send Customer a full
refund less the costs of support claims, if any, made under this Service Description. However, if that period has transpired
since Customer’s receipt of the Supported Product, Customer may not cancel this Service except as provided by an
applicable state/country/province law which may not be varied by agreement.
Dell may cancel this Service at any time during the Service term for any of the following reasons:

Customer fails to pay the total price for this Service in accordance with the invoice terms;

Customer refuses to cooperate with the assisting analyst or on-site technician; or

Customer fails to abide by all of the terms and conditions set forth in this Service Description.
If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on Customer’s
invoice. The notice will include the reason for cancellation and the effective date of cancellation, which will be not less
than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other
cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS
PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL.
Rescheduling. Once this Service has been scheduled, any changes to the schedule must occur at least 8 calendar days
prior to the scheduled date. If Customer reschedules this service within seven (7) days or less prior to the scheduled date,
there will be a rescheduling fee not to exceed 25% of the price for the Services. Any rescheduling of the Service will be
confirmed by Customer at least eight (8) days prior to commencement of the Service.
Keep Your Hard Drive/Keep Your Components V4.0 September 30, 2015
Page 5
Commercially Reasonable Limits to Scope of Service. Dell may refuse to provide Service if, in its opinion, providing the
Service creates an unreasonable risk to Dell or Dell’s Service providers or if any requested service is beyond the scope of
Service. Dell is not liable for any failure or delay in performance due to any cause beyond its control, including
Customer’s failure to comply with its obligations under this Service Description. Service extends only to uses for which
the Supported Product was designed.
Geographic Limitations and Relocation. This Service will be delivered to the site(s) indicated on the Customer’s invoice.
This Service is not available at all locations. Service options, including service levels, technical support hours, and on-site
response times will vary by geography and certain options may not be available for purchase in Customer’s location, so
please contact your sales representative for these details. Dell’s obligation to supply the Services to relocated Supported
Products is subject to various factors, including without limitations, local Service availability, additional fees, and
inspection and recertification of the relocated Supported Products at Dell’s then-current time and materials consulting
rates. For EMEA customers, unless stated otherwise in this Service Description or the Agreement, on-site service is
available up to a distance of 150 kilometers from nearest Dell Logistics location (PUDO or Pick-Up/Drop-off location).
Please contact your sales representative for more information about availability of on-site service in EMEA.
Parts Stocked. Dell currently stocks parts in various locations throughout the world. Selected parts may not be stocked in
the location closest to a customer’s site. If a part that is needed to repair the system is not available from a Dell facility
near the customer’s location and must be transferred from another facility, it will be shipped using overnight delivery. 2Hour and 4-Hour parts locations stock mission critical components of the system, as determined by Dell Product Groups.
A mission critical component is one, which upon failure, may prevent the system from performing its basic functions.
Parts deemed non-critical include, but are not limited to: software, floppy drives, and media drives. In order to receive 2Hour or 4-Hour parts, Customer must have purchased a corresponding service contract that supports mission critical
parts delivery and the Supported Product must be located within the supported coverage area, as determined by Dell.
Term and Renewal. Customer will receive Services for the term indicated on Customer’s Dell invoice. Prior to the
expiration of the service term, Customer may be entitled to extend the term depending on available options then in
effect and in accordance with Dell’s then-current procedures.
In addition, Dell may, at its option, propose to renew this Service by sending Customer an invoice to renew the Services.
Customer may, at its option (where permitted by law), agree to such renewal of the Services by paying such invoice by
the due date. Payment of renewal invoices shall indicate Customer’s agreement to extend the term of this Service. By
renewing this Service, Customer agrees that the then-current terms will apply to the renewal period. If Customer elects
not to pay a renewal invoice, Services will be discontinued as of the expiration date set forth on the original or last paid
Customer invoice.
Transfer of Service. Subject to the limitations set forth in this Service Description, Customer may transfer this Service to
a third party who purchases Customer’s entire Supported Product before the expiration of the then-current service term,
provided Customer is the original purchaser of the Supported Product and this Service, or Customer purchased the
Supported Product and this Service from its original owner (or a previous transferee) and complied with all the transfer
procedures. A transfer fee may apply.
Please note that if Customer or Customer’s transferee moves the Supported Product to a geographic location in which
this Service is not available or not available at the same price as Customer paid for this Service, Customer may not have
coverage or may incur an additional charge to maintain the same categories of support coverage at the new location. If
Customer chooses not to pay such additional charges, Customer’s Service may be automatically changed to categories
of support which are available at such price or a lesser price in such new location with no refund available.
For more information about any of our service offerings, please contact your Dell representative or visit
www.Dell.com/services
Availability varies by country.
Dell’s terms and conditions of sale apply and are available at www.Dell.com. Hard copies of Dell’s terms and conditions
of sale are also available upon request.
Keep Your Hard Drive/Keep Your Components V4.0 September 30, 2015
Page 6
Service Description
Accidental Damage Service
Introduction
Dell is pleased to provide Dell Accidental Damage Service (the “Service(s)”) in accordance with this Service
Description (“Service Description”). Your quote, order form or other mutually-agreed upon form of invoice or
order acknowledgment (as applicable, the “Order Form”) will include the name of the service(s) and available
service options that you purchased. For additional assistance or to request a copy of your service contract(s),
contact Dell Technical Support or your sales representative.
The Scope of Your Service Agreement
For your one-time payment to Dell as specified on your invoice or other order confirmation (the “Total Price”)
for each product (“Supported Product,” as defined below) plus any applicable sales or similar taxes, Dell will
provide the Service in accordance with this Agreement for the term of Service specified on such invoice, or
other order confirmation.
You must pay a separate Total Price for each Supported Product you wish to be covered by this Agreement.
For example, a printer purchased with a notebook system is not covered by the notebook system’s service
contract. Instead, the printer and the notebook will each need their own service contract. When the Service is
purchased for a desktop system, both the desktop and the monitor purchased with the desktop will be
covered under the service contract. With regard to each Supported Product covered by this Agreement the
following general terms, conditions and exclusions shall apply:
During the term of this Agreement and subject to the limitations in this Agreement, we will repair the
Supported Product as necessary to correct any damage to the Supported Product which occurs during the
usual and customary usage of the Supported Product and is caused by either accidental damage from
handling (including drops and spills) or an electrical surge.
Only parts built in or on the base unit of the Supported Product, including parts or accessories that are
required for regular operation of the base unit and shipped at point of sale, such as internal memory, built-in
LCD, internal components/switches, built-in buttons, drawers, lids or panels, remote controls, or cables are
covered.
This Agreement does not cover externally-attached computers, peripherals, or other devices that may work in
conjunction with the Supported Product, and this Agreement does not cover components, cases, television or
monitor wall mounts, wiring, or items classified as “accessories” or “consumables” and not built in or on the
base unit of the Supported Product, such as batteries that are out of warranty, light bulbs,
disposable/replaceable print/ink cartridges, print or photo paper, memory disks, memory cards, SIM cards,
disposable memory devices, wire connections, carrying cases, stylus pens, docking stations, external modems,
external speakers, game devices, game disks, secondary monitors, external mouse for notebooks, external
keyboard for notebooks, or other input/output devices, any other components not internal to the Supported
Product for which you purchased Service, or other parts/components requiring regular user maintenance.
If we repair your Supported Product, you understand and agree that we may replace original parts with new or
used parts from the original manufacturer, or an equivalent part from a different manufacturer Replacement
parts will be functionally equivalent to the original parts. In our discretion, we may designate an affiliated
company or contract with a third party to complete repairs on the Supported Product.
If we decide that it is necessary to replace the Supported Product rather than repair it, you will receive a
Supported Product equivalent to or better than the Supported Product you originally purchased from us, as
©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
determined by us in our sole and reasonable discretion.
For any incident that Dell determines is eligible for Service under this Agreement (a “Qualified Incident”),
Service coverage is limited to one Qualified Incident per Supported Product per 12 month period commencing
from the start date of the term of Service. The ability to submit an incident does not accumulate or carry over
to any subsequent 12 month period. However, each Qualified Incident will be applied to the 12 month period
during which it is reported, even if such incident is resolved during a subsequent period. Once the Qualified
Incident limit is reached, Customer may request repair of the Supported Product for an additional charge.
This is not a contract of insurance. Please read this Agreement carefully, and please note that Dell reserves
the right to change or modify any of the terms and conditions set forth in this Agreement at any time. Dell
also reserves the right to determine whether and when any such changes apply to both existing and future
Customers.
Service Response Level. When you request Service, you must allow Dell to evaluate the Supported Product to
determine whether the product qualifies for Service. Dell’s technical support agent will inform you of the
options available to you to ship your Supported Product to Dell for evaluation and repair. As long as you
follow our directions, as specified in the “Cooperate with Technician” section below, Dell will pay all shipping
charges for return of the Supported Product to Dell’s service facility. In some instances, Dell may make other
evaluation and repair methods available to you as part of the Service.
Hardware Only. This Agreement is for hardware only. This Service does not cover software. This software
exclusion includes but is not limited to: 1) any defects in or damage (including without limitation virus-inflicted
damage) to software preloaded on, purchased with or otherwise loaded on the Supported Product and 2) any
software loaded through Custom Factory Integration. In addition, this Service does not cover any other items
added through Custom Factory Integration. We will exercise reasonable efforts to, but this Agreement does
not guarantee that we will, repair or replace non-software Custom Factory Integration items that may
otherwise be excluded components.
Service Limitations. This Agreement does not cover and we are not obligated to repair or replace:

Any damage to or defect in the Supported Product that is cosmetic. Under this Agreement, we are not
obligated to repair wear and tear on the Supported Product and other superficial items, such as scratches
and dents that do not materially impair your use of the Supported Product.

Any Supported Product that anyone other than Dell or a person we designate has tried to repair. We will
not provide Service for any product defect that results after repairs to the Supported Product made or
attempted by you or any other person not authorized by Dell to repair the Supported Product.

Any Supported Product that suffers damage in connection with or as a result of incorrect or inadequate
Customer Installation. “Customer Installation” shall include any of the following performed by the
Customer or any third party on behalf of the customer: (1) unpacking or moving the Supported Product (2)
installation or mounting of a Supported Product to a wall or other structure (or removal of the same
following installation) and (3) affixing of brackets or other weight bearing devices designed for mounting
or attachment to a wall or other structure (or removal of the same). Customer Installation does not include
installation services purchased from Dell.

Any Supported Product that is lost or stolen. To receive repair or replacement of a Supported Product, you
must return the damaged Supported Product to us in its entirety.

Any Supported Product that is damaged by fire from an external source or that is intentionally damaged or
damaged by misuse, abuse, failure to follow instructions provided with the Supported Product, or use of
the Supported Product in an incorrect environment. If we find evidence of intentional damage, misuse,
abuse, failure to follow instructions provided with the Supported Product, or use of the Supported Product
in an incorrect environment, we are not obligated to repair or replace the Supported Product.

Any recovery or transfer of data stored on the Supported Product. You are solely responsible for all data
stored on the Supported Product, and it is your responsibility to complete a backup of all existing data,
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©2015 Dell
Accidental Damage Service v1.1
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software, and programs on affected products before receiving services (including telephone support) or
shipping products back to Dell. In addition, you are responsible for removing any confidential, proprietary,
or personal information and any removable media such as SIM cards, memory cards, CDs, or PC cards. We
do not provide you any data recovery services under this Agreement. However, if Dell determines that
replacement of a storage device or hard drive is necessary, we will reload, at no charge to you, the thencurrent version of major application and operating system software you originally purchased from us,
including any installed Custom Factory Integration applications. We do not, however, represent or warrant
and this Agreement does not obligate us to ensure that any installed Custom Factory Integration
applications will be compatible with the replacement Supported Product.

Preventive maintenance. It is not necessary that you perform any preventive maintenance on the
Supported Product to obtain repair or replacement of a Supported Product covered by this Agreement.

Except as specifically provided herein, any other damages that do not arise from defects in materials or
workmanship or ordinary and customary usage of the covered Supported Product.

Any damages arising from acts of God such as, but not limited to, lightning, flooding, tornado,
earthquakes, and hurricanes.
Failure rates of your Supported Products and all components within are constantly monitored. For customers
with a history of high incident rates, Dell reserves the right to require such customers to work with Dell to
reduce the number of incidents and/or deny requests to continue to purchase this Service.
Additional Limitations for Service Purchased After the Purchase of the Supported Product. Where allowed by law, this
Service may also be available for purchase after the date that Customer purchased a product. In those
instances, the following conditions and limitations apply:

Requests for service for the supported product cannot be presented until 30 days after the Service’s
purchase date, as indicated on customer’s invoice, information page or other order confirmation; provided
however, that the 30-day waiting period will not apply to customers who extend their service period prior
to the expiration of the preceding service term

Customer is responsible for ensuring that the Supported Product is in normal operating condition at the
time Service is purchased. Under no circumstances will Dell be responsible for Service for any damage or
defect that existed prior to the Customer’s purchase of the Service.

Dell reserves the right to inspect the Supported Product to confirm that it is in normal operating condition.
Dell may, for an additional charge, offer Customer repair options to return the underlying product to
normal operating condition.

If, upon inspection, Dell determines in its sole discretion that the damage or defect for the Supported
Product existed before the Service was purchased, then the request for Service will be denied.
Geographic Limitations & Relocation. This Service will be delivered to the site(s) indicated on the Customer’s
invoice, or other order confirmation. Dell is not obligated to provide Service for any Supported Product
located outside of the country or site(s) indicated on Customer’s invoice or other order confirmation. Service
options, including service levels, technical support hours and onsite response times will vary by geography and
certain options may not be available in Customer’s location. Dell’s obligation to provide Service for a
relocated Supported Product is subject to local Service availability and may be subject to additional fees as
well as inspection and recertification of the relocated Supported Product at Dell’s then current time and
materials consulting rates. Support outside of the country in which Customer purchased this Service may be
available on a commercially reasonable efforts basis (e.g., not available in all countries, not available on all
parts, not available to all Customers). In addition, out of country support will not include any whole unit
replacements. Please contact a Dell technical support analyst for additional details.
Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer
and Dell to access and use the Supported Products, the data located thereon and all hardware and software
components included therein, for the purpose of providing these Services. If Customer does not already have
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©2015 Dell
Accidental Damage Service v1.1
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that permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell
to perform these Services.
On-site Obligations. Where Services require on-site performance, Customer will provide (at no cost to Dell)
free, safe and sufficient access to Customer's facilities and the Supported Products, including ample working
space, electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and a
keyboard must also be provided (at no cost to Dell), if the system does not already include these items.
Maintain Software and Serviced Releases. Customer will maintain software and Supported Products at Dell-
specified minimum release levels or configurations as specified on PowerLink for Dell | EMC Storage or
EqualLogic™, or as specified on www.support.dell.com for additional Supported Products. Customer must
also ensure installation of remedial replacement parts, patches, software updates or subsequent releases as
directed by Dell in order to keep the Supported Products eligible for this Service.
Data Backup; Removing Confidential Data. Customer will complete a backup of all existing data, software and
programs on all affected systems prior to and during the delivery of this Service. Customer should make
regular backup copies of the data stored on all affected systems as a precaution against possible failures,
alterations, or loss of data. In addition, Customer is responsible for removing any confidential, proprietary, or
personal information and any removable media such as SIM cards, CDs, or PC Cards regardless of whether an
on-site technician is also providing assistance. DELL WILL HAVE NO LIABILITY FOR:
• ANY OF YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION;
• LOST OR CORRUPTED DATA, PROGRAMS OR SOFTWARE;
• DAMAGED OR LOST REMOVABLE MEDIA;
• DATA OR VOICE CHARGES INCURRED AS A RESULT OF FAILING TO REMOVE ALL SIM CARDS OR OTHER
REMOVABLE MEDIA INSIDE SUPPORTED PRODUCTS THAT ARE RETURNED TO DELL;
• THE LOSS OF USE OF A SYSTEM OR NETWORK;
• AND/OR FOR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY DELL OR A THIRD-PARTY SERVICE
PROVIDER.
Dell will not be responsible for the restoration or reinstallation of any programs or data. When returning a
Supported Product or part thereof, Customer will only include the Supported Product or part which has been
requested by the phone technician.
Third Party Warranties. These Services may require Dell to access hardware or software that is not
manufactured by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the
manufacturer works on the hardware or software. Customer will ensure that Dell's performance of Services
will not affect such warranties or, if it does, that the effect will be acceptable to Customer. Dell does not take
responsibility for third party warranties or for any effect that the Services may have on those warranties.
How to Contact Dell If Your Require Service
Self-Dispatch Support Programs:
For customers enrolled in the Tech Direct Program, Qualified Incidents may be handled by Certified Customer
technicians through the submission of a service request to the self-dispatch website or telephone queue for
your region. Depending on the nature or extent of the damage, the issue may require that the Supported
Product be sent to a Dell-designated repair center.
Chat and E-mail Support
Dell technical support service may be contacted through instant online chat or e-mail available at
www.support.dell.com
Telephone-Based Support:
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©2015 Dell
Accidental Damage Service v1.1
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For telephone support requests, contact your Dell support center to speak to a technical support analyst.
When you call, diagnosis or troubleshooting under your Dell Limited Hardware Warranty (see
www.Dell.com/Warranty),
or
other
underlying
warranty
or
service
contract
(see
www.Dell.com/ServiceContracts) may be required prior to receiving Service under this Agreement. The hours
of support shall not include holidays. Please contact your Dell sales or support analyst for additional details.
Dell is not liable for any failure or delay in performance due to any cause beyond its control.
General customer responsibilities
Cooperate with Technician. You must cooperate with the technician to ensure that the Supported Product is
properly serviced. When you call, a Dell technician will both ask for the Service Tag number located on your
Supported Product and verify your purchase of the Service.
The technician will then ask you a series of questions to assess the extent and cause of damage to the
Supported Product. These diagnostic and troubleshooting steps may require more than one call or an
extended session, and you may be asked to access the inside of your Supported Product where safe to do so.
If your issue is covered by this Service and that issue is not resolved remotely, then, at our discretion following
completion of remote diagnosis or troubleshooting, the technician may send you a replacement part for you
to install on the Supported Product.
In some cases, where we can determine over the telephone that a replacement Supported Product will be
necessary, we may in our discretion, ship you a replacement Supported Product immediately. However, if you
fail to return the damaged Supported Product to us, you agree that you are responsible for the retail price of
the replacement Supported Product.
When returning a Supported Product for replacement, unless otherwise directed by your Dell tech support
agent, do not include parts not sent to you for replacement (such as battery, battery pack cover, SIM card,
memory card, etc.). Dell will not be responsible for any data or voice charges incurred as a result of
Customer’s failure to remove all SIM cards inside Products returned to Dell. In addition, when returning your
Product for replacement, do not send external parts (such as cords, cables, controls, or lens caps).
Payment. Service is only available with the purchase of a Dell product for which Dell currently offers Dell
Accidental Damage Service, but it is not necessary that you purchase the Service to buy a Supported Product
from us. Our invoice or other order confirmation issued to you for the Supported Product will indicate
whether you purchased Dell Accidental Damage Service, and will serve as your receipt. We will provide you a
copy of the invoice or other order confirmation and this Agreement within ten (10) days after your purchase of
a Supported Product with Service. In addition, the Supported Product will be tagged with a serial number that
will indicate your purchase of the Service (the “Service Tag”).
Limitation of Liability. NEITHER DELL MARKETING L.P. (NOR DELL CANADA INC. FOR CANADIAN PURCAHSES)
NOR ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS ARE LIABLE TO YOU, OR
ANY SUBSEQUENT OWNER OR OTHER USER OF THE SUPPORTED PRODUCT, FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LIABILITY OR DAMAGES FOR THE
SUPPORTED PRODUCT NOT BEING AVAILABLE FOR USE, LOSS OR CORRUPTION OF DATA OR SOFTWARE,
PERSONAL INJURY, DEATH, ANY LOSS DUE TO SUPPORTED PRODUCT FAILURE, OR ANY AND ALL
INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION
WITH THE USE OR PERFORMANCE OF THE SUPPORTED PRODUCT, EVEN IF YOU HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY WAIVE ANY
CLAIMS DESCRIBED IN THIS PARAGRAPH. YOU AGREE AND UNDERSTAND THAT WE WILL NOT BE
RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY YOU
FOR THE PURCHASE OF THE SUPPORTED PRODUCT COVERED BY THIS AGREEMENT. SOME STATES AND
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
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©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
Dell Services Terms & Conditions
This Service Description is entered between you, the customer (“you” or “Customer”), and the Dell entity identified on your invoice
for the purchase of this Service. This Service is provided subject to and governed by Customer’s separate signed master services
agreement with Dell that explicitly authorizes the sale of this Service. In the absence of such agreement, depending on Customer’s
location, this Service is provided subject to and governed by either Dell’s Commercial Terms of Sale or the agreement referenced in
the table below (as applicable, the “Agreement”). Please see the table below which lists the URL applicable to your Customer
location where your Agreement can be located. The parties acknowledge having read and agree to be bound by such online terms.
Customer
Location
United States
Terms & Conditions Applicable to Your Purchase of Dell Services
Customers Purchasing
Customers Purchasing Dell Services
Dell Services Directly From Dell
Through an Authorized Dell Reseller
www.dell.com/CTS
www.dell.com/CTS
www.dell.ca/terms (English)
www.dell.ca/conditions (French-Canadian)
Local www.dell.com country-specific website
or www.dell.com/servicedescriptions/global.*
www.dell.ca/terms (English)
www.dell.ca/conditions (French-Canadian)
Local
www.dell.com
country-specific
www.dell.com/servicedescriptions/global.*
Asia-PacificJapan
Local www.dell.com country-specific website
or www.dell.com/servicedescriptions/global.*
Service Descriptions and other Dell service documents which you
may receive from your seller shall not constitute an agreement
between you and Dell but shall serve only to describe the content of
Service you are purchasing from your seller, your obligations as a
recipient of the Service and the boundaries and limitations of such
Service. As a consequence hereof any reference to “Customer” in this
Service Description and in any other Dell service document shall in
this context be understood as a reference to you whereas any
reference to Dell shall only be understood as a reference to Dell as a
service provider providing the Service on behalf of your seller. You
will not have a direct contractual relationship with Dell with regards
to the Service described herein. For the avoidance of doubt any
payment terms or other contractual terms which are by their nature
solely relevant between a buyer and a seller directly shall not be
applicable to you and will be as agreed between you and your seller.
Europe,
Middle East,
& Africa
Local www.dell.com country-specific website
or www.dell.com/servicedescriptions/global.*
Service Descriptions and other Dell service documents which you
may receive from your seller shall not constitute an agreement
between you and Dell but shall serve only to describe the content of
Service you are purchasing from your seller, your obligations as a
recipient of the Service and the boundaries and limitations of such
Service. As a consequence hereof any reference to “Customer” in this
Service Description and in any other Dell service document shall in
this context be understood as a reference to you whereas any
reference to Dell shall only be understood as a reference to Dell as a
service provider providing the Service on behalf of your seller. You
will not have a direct contractual relationship with Dell with regards
to the Service described herein. For the avoidance of doubt any
payment terms or other contractual terms which are by their nature
solely relevant between a buyer and a seller directly shall not be
applicable to you and will be as agreed between you and your seller.
Canada
Latin
America &
Caribbean
In addition, customers located in France,
Germany and the UK can select the
applicable URL below:
France:
www.dell.fr/ConditionsGeneralesdeVente
Germany:
www.dell.de/Geschaeftsbedingungen
UK: www.dell.co.uk/terms
website
* Customers may access their local www.dell.com website by simply accessing www.dell.com from a computer connected to the Internet within their locality
or
by
choosing
among
the
options
at
Dell’s
“Choose
a
Region/Country”
website
available
at
http://www.dell.com/content/public/choosecountry.aspx?c=us&l=en&s=gen.
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©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
or
Customer further agrees that by renewing, modifying, extending or continuing to utilize the Service beyond the initial term,
the Service will be subject to the
then-current Service Description available for review at
www.dell.com/servicedescriptions/global.
To the extent that any terms of this Service Description conflict with any terms of the Agreement, the terms of this Service
Description will prevail, but only to the extent of the specific conflict, and will not be read or deemed to replace any other
terms in the Agreement which are not specifically contradicted by this Service Description.
By placing your order for the Services, receiving delivery of the Services, utilizing the Services or associated software or by
clicking/checking the “I Agree” button or box or similar on the Dell.com website in connection with your purchase or
within a Dell software or Internet interface, you agree to be bound by this Service Description and the agreements
incorporated by reference herein. If you are entering this Service Description on behalf of a company or other legal entity,
you represent that you have authority to bind such entity to this Service Description, in which case “you” or “Customer”
shall refer to such entity. In addition to receiving this Service Description, Customers in certain countries may also be
required to execute a signed Order Form.
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©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
General Terms
Supported Products. This Service is available on supported products which includes select Dell OptiPlex™,
TM
TM
Latitude™, Venue , Inspiron™, Precision™, Vostro™, XPS™, Alienware™, Chromebooks™, and Dell Wyse
TM
TM
products which are purchased in a standard configuration, as well as select Microsoft Surface Pro tablets
(“Supported Products”). Supported Products are added regularly, so please contact your sales representative
for the most up-to-date list of Services that are available on your Dell or non-Dell products. Each Supported
Product is tagged with a serial number (the "Service Tag"). A separate service agreement must be purchased
by Customer for each Supported Product. For example, a printer purchased with a laptop system is not
covered by the laptop system's service contract; the printer and the laptop will each need their own service
contract. Please refer to the Service Tag on your Supported Product when contacting Dell for this Service.
Term and Renewal. The service type, term and the Supported Product you have purchased is recorded on the
Customer invoice or on the information page included with your copy of this Agreement; provided that the
term of Service purchased may not exceed the length of Customer’s underlying Dell limited hardware
warranty, or service contract for the Supported Product. Prior to the expiration of your service contract and
subject to the limitations set forth in this Agreement, you may extend your service period based on available
options then in effect for your Supported Product.
Claims of Confidentiality or Proprietary Rights. You agree that any information or data disclosed or sent to Dell,
over the telephone, electronically or otherwise, is not confidential or proprietary to you.
Transferability. Subject to the limitations set forth in this Agreement, Customer may transfer this Service to a
third party who purchases Customer’s entire Supported Product before the expiration of the then-current
service term; provided that Customer is the original purchaser of the Supported Product and this Service, or
Customer purchased the Supported Product and this Service from its original owner (or a previous transferee)
and complied with all the transfer procedures available at www.support.dell.com. Additional terms, conditions
and fees may apply to any such transfer. Please note that if Customer or Customer’s transferee moves the
Supported Product to a geographic location in which this Service is not available (or is not available at the
same price), Customer or Customer’s transferee may not have coverage or may incur an additional charge to
maintain the same categories of support coverage at the new location. If Customer or Customer’s transferee
chooses not to pay such additional charge, the Service may be automatically changed to categories of support
which are available at such price or a lesser price in such new location with no refund available.
Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers.
Cancellation by You. For US Customers Only - This Agreement is dated as of the invoice date or other start
date noted on your invoice. You may cancel this Agreement within thirty (30) days of your receipt of this
Agreement by sending written notice to us at:
Dell Marketing L.P.
One Dell Way
Round Rock, Texas 78682
Attn: Service and Support Department
Except as provided in paragraph 5.i. for customers in certain states or jurisdictions, where applicable, if you
cancel this Agreement within thirty (30) days of your receipt of it, we will send you a full refund less the cost
of claims, if any, made under this Agreement. For example, if no claim has been made under this Agreement
and you cancel this Agreement within 30 days of your receipt of it, this Agreement shall be void and we
shall send you a full refund of the purchase price of this Agreement. You may not cancel this Agreement
after thirty (30) days of your receipt of this Agreement, except as provided in paragraph 5.i. for customers in
certain states or jurisdictions.
Cancellation by Dell. We may cancel this Agreement if you fail to pay us the Total Price for the Service in
accordance with our invoice terms, make a misrepresentation to us or our agents, or otherwise breach your
obligations under this Agreement. If we cancel this Agreement, we will send you written notice of
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©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
cancellation at the address indicated in our records. The notice will include the reason for cancellation and
the effective date of cancellation, which will not be less than ten (10) days from the date we send notice of
cancellation to you, except as provided in paragraph 5.i. for customers in certain states or jurisdictions.
Service must be cancelled separately for each Supported Product.
Entire Agreement. This Agreement is the entire agreement between you and Dell with respect to its subject
matter and none of Dell’s employees or agents may orally vary the terms and conditions of this Agreement.
Additional Remedies. This Agreement affords you specific legal rights. You may have additional legal rights that
vary from jurisdiction to jurisdiction, including those listed below. This Agreement is not a warranty. The
Supported Product you purchase from us may also come with a limited hardware warranty from Dell or third
party manufacturers of Supported Products we distribute. Please consult the applicable limited warranty
statements for your rights and remedies under those limited warranties. (For the Dell Limited Hardware
Warranty please see www.Dell.com/Warranty).
Dispute Resolution. Customer and Dell will attempt to resolve any claim, dispute, or controversy (whether in
contract, tort, or otherwise) arising out of or relating to this Agreement, Dell’s advertising, or any related
purchase (a “Dispute”) through face-to-face negotiation with persons fully authorized to resolve the Dispute
or through mediation utilizing a mutually agreeable mediator, rather than through litigation. The existence or
results of any negotiation or mediation will be treated as confidential. Notwithstanding the foregoing, either
party will have the right to obtain from a court of competent jurisdiction a temporary restraining order,
preliminary injunction, or other equitable relief to preserve the status quo, prevent irreparable harm, avoid the
expiration of any applicable limitations period, or preserve a superior position with respect to other creditors,
although the merits of the underlying Dispute will be resolved in accordance with this paragraph. In the event
the parties are unable to resolve the Dispute within 30 days of notice of the Dispute to the other party, the
parties shall be free to pursue all remedies available at law or equity.
Force Majeure. Neither party shall be liable to the other party for any failure to perform any of its obligations
(except payment obligations) under this Agreement during any period in which such performance is delayed
by circumstances beyond its reasonable control including, but not limited to, acts of God, fire, flood, war,
embargo, strike, riot, or the intervention of any governmental authority (a “Force Majeure”). In such event,
however, the delayed party must promptly provide the other party with written notice of the Force Majeure.
The delayed party’s time for performance will be excused for the duration of the Force Majeure, but if the
Force Majeure event lasts longer than thirty (30) days, the other party may immediately terminate this
Agreement by giving written notice to the delayed party.
State-Specific Provisions. The terms stated in this paragraph are specific to warranties and services purchased
for a separate charge in certain states. If you are not a permanent resident of the state identified in each
paragraph below at the time you purchase the service for a separate charge, then you are not eligible for these
rights and/or remedies. We are not obligated to provide the service under these terms except in the states
specified below.

Hawaii Customers. If you cancel this Agreement pursuant to the procedures for cancellation set
forth in this Agreement and we fail to refund the purchase price of this Agreement to you within
forty-five (45) days after your cancellation, we are obligated to pay you a penalty of 10% per
month of the amount of the refund due and owing to you. Your right to cancel this Agreement
only applies to the original owner of the Agreement and may not be transferred to subsequent
owners of the Agreement. The obligations of Dell under this Agreement are backed by the full faith
and credit of Dell.

New York Customers. If you cancel this Agreement pursuant to the procedures for cancellation set
forth in this Agreement and we fail to refund the purchase price of this Agreement to you within
thirty (30) days after your cancellation, we are obligated to pay you a 10% penalty per month of the
amount of the refund due and owing to you. The obligations of Dell under this Agreement are
backed by the full faith and credit of Dell. In addition to the services specified under this
Agreement, Dell will provide repair and replacement services as to defects in materials or
Page 9 of 11
©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
workmanship, or wear and tear, to the extent provided in Dell’s Limited Hardware Warranty (see
www.Dell.com/Warranty), including any warranty extensions, the provisions of which Limited
Hardware Warranty are incorporated by reference herein. Dell’s Limited Hardware Warranty may
be included with the purchase and in the price of the covered hardware. Such incorporation by
reference shall not enlarge or diminish your rights or Dell’s obligations under the Limited Hardware
Warranty, provided, however, the duration of this Agreement shall not extend beyond the duration
of the Limited Hardware Warranty (including any warranty extensions). In the event of a conflict
between the provisions of this Agreement and the Limited Hardware Warranty, the provisions of
this Agreement shall control.

Montana Customers. Obligations of the provider under this service contract are backed by the full
faith and credit of the provider.

Oregon Customers. The obligations of Dell Marketing L.P. under this Agreement are backed by the
full faith and credit of Dell Inc. The contact information for both Dell Marketing L.P. and Dell Inc. is
One Dell Way, Round Rock, TX 78682, Attn: Service and Support Department, (800) 624-9897.

Utah Customers. Obligations of Dell under this service contract are guaranteed under a service
contract reimbursement insurance policy. Should Dell fail to pay or provide service on any claim
within 60 days after proof of loss has been filed, Customer is entitled to make a claim directly
against the Insurance Company. Coverage afforded under this Agreement is not guaranteed by the
Property and Casualty Guaranty Association. This service contract is subject to limited regulation
by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department.
Section 5.E. is amended as follows: Dell can cancel the Agreement during the first sixty (60) days
of the initial annual term by mailing to Customer a notice of cancellation at least thirty (30) days
prior to the effective date of cancellation except that Dell can also cancel the Agreement during
such time period for nonpayment of premium by mailing Customer a notice of cancellation at
least ten (10) days prior to the effective date of cancellation. After sixty (60) days have elapsed, Dell
may cancel the Agreement by mailing a cancellation notice to Customer at least ten (10) days prior
to the cancellation date for cancellations due to nonpayment of premium, and thirty (30) days
prior to cancellation date for any of the following reasons: (a) material misrepresentation, (b)
substantial change in the risk assumed, unless Dell should reasonably have foreseen the change or
contemplated the risk when entering into the Agreement, (c) substantial breaches of contractual
duties, conditions, or warranties. The notice of cancellation must be in writing to Customer at
Customer’s last known address and contain all of the following: (1) the order number for
Customer’s purchase of this Agreement, (2) the date of notice, (3) the effective date of the
cancellation and, (4) a detailed explanation of the reason for cancellation.

This warranty is subject to limited regulation by the Office of the
Commissioner of Insurance. Dell Inc. shall be considered the obligor on the service obligations
hereunder.
Wisconsin Customers.
State-Specific Provisions for Customers that Purchase Select Microsoft
TM
Surface Pro
TM
Tablets
The terms stated in this paragraph are specific to warranties and services purchased for a separate charge in
TM
TM
certain states for Microsoft Surface Pro 3 tablets. If you are not a permanent resident of the state
identified in each paragraph below at the time you purchase the service for a separate charge, then you are
not eligible for these rights and/or remedies. We are not obligated to provide the service under these terms
except in the states specified below.

Maine Customers. The obligations of Dell under this service contract are backed by the full faith and
credit of Dell and are not guaranteed under a service contract reimbursement policy. If you cancel
this Agreement within twenty (20) days after we sent the Agreement to you or within ten (10) days of
delivery if the Agreement was provided to you at the time of sale and you have not made a claim
under this Agreement, then this Agreement is void and Dell shall refund to the Agreement holder, or
credit the account of the Agreement holder for the full purchase price of the Agreement and any sales
Page 10 of 11
©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
tax refund required by state law. The right to void this Agreement is not transferrable and applies only
to the original purchaser of the Agreement, and only if no claim has been made prior to its return to
Dell. A ten (10) percent penalty per month will be added to the amount of the refund due and owing
to you that is not paid or credited within forty-five (45) days after your cancellation. After the
applicable twenty (20) or ten (10) day period has lapsed, or if a claim has been made under the
Agreement during that time period, you may cancel the Agreement and we will refund to you 100% of
the unearned pro rata provider fee, less any claims paid. An administrative fee not to exceed 10% of
the provider fee may apply. If Dell cancels the Agreement under Section [insert] for a reason other
than non-payment of the provider fee, Dell will refund to you 100% of the unearned pro rata provider
fee, less any claims paid. An administrative fee not to exceed 10% of the provider fee may apply upon
cancellation by Dell.

Maryland Customers. If you return the service contract within twenty (20) days of the date the contract
was mailed to you, or the date the contract was delivered to you if it was delivered at the time of sale,
and if no claim has been made under the contract, the service contract will be void and Dell will
refund to you, or credit your account, the full purchase price of the service contract. If we fail to
refund the purchase price of the service contract to you within forty-five (45) days after your
cancellation, we are obligated to pay you a penalty equal to ten (10) percent of the value of the
consideration paid for the service contract for each month that the refund is not paid or credited.
Your right to void this service contract is not transferrable and applies only to the original purchaser of
the service contract, and only if no claim has been made prior to cancellation.

Massachusetts Customers. If you return the service contract within (a) twenty (20) days of the date the
contract was mailed to you, or (b) ten (10) days of the date the contract was delivered to you, if it was
delivered at the time of sale, and if no claim has been made under the contract, the service contract
will be void and Dell will refund to you, or credit your account, the full purchase price of the service
contract. A ten (10) percent penalty per month will be added to a refund that is not paid or credited
within forty-five (45) days after return of the service contract to Dell. Your right to cancel this service
contract applies only to the original owner of the contract and only if no claim has been made prior to
its return to Dell.

New York Customers. If you return the service contract within (a) twenty (20) days of the date the
contract was mailed to you, or (b) ten (10) days of the date the contract was delivered to you, if it was
delivered at the time of sale, and if no claim has been made under the contract, the service contract
will be void and Dell will refund to you, or credit your account, the full purchase price of the service
contract.
For more information about any of our service offerings, please contact your Dell representative or visit
dell.com/services
Availability varies by country. To learn more, customers and Dell Channel Partners should contact your sales
representative for more information.
© 2015 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to
either the entities claiming the marks and names or their products.
________________________________
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©2015 Dell
Accidental Damage Service v1.1
October 1, 2015
Service Description
Extended Battery Service
Service Overview
Extended Battery Service (the “Service” or “Services”) is available for select products (the “Supported Products”
defined below) that are entitled to “Dell’s Limited Warranty” and service contract coverage of greater than one
year. Dell’s Limited Warranty and service contract provides primary portable computer battery coverage for the
lesser of either a 1-year limited warranty or the length of the limited warranty for the Dell portable computer with
which the battery is shipped. This Service extends the term of coverage for the remainder of Customer’s
Limited Warranty and service contract up to 3 years by providing a replacement battery during the extended
term in the event that Customer’s primary battery experiences a failure. This Service is limited to one battery
replacement during the extended term only and this Service Description terminates after the Customer receives
a battery replacement or the Extended Battery Service period expires on the Supported Product, whichever
event occurs earlier. Additionally, if the replacement battery sent by Dell to the Customer experiences a failure
within 90 days after receipt, a subsequent replacement for that battery will be provided.
Supported Products: This Service is available on select Dell Precision™, Dell Latitude™ and Dell Vostro™
portable computer systems that are entitled with a Limited Warranty and service contract. This Service is not
available on Dell Inspiron™ or Dell XPS™ portable computer systems. The Supported Product covered under
this Service Description is identified on Customer’s Dell invoice. A separate Service must be purchased by
Customer for each Supported Product.
Please read this Service Description carefully and note that Dell reserves the right to change or modify any of
the terms and conditions set forth in this Service Description at any time, and to determine whether and when
any such changes apply to both existing and future Customers.
Terms & Conditions Overview
This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”)
and the Dell entity identified on Customer’s invoice (“Dell”). By purchasing these Services (as defined herein)
from Dell, Customer agrees to be bound by all terms and conditions set forth in this document. Customer
agrees that renewing, modifying, extending or continuing to utilize the Services beyond the initial term is subject
to the then-current Service Description available for review at the location provided in the Global Website
Information table below.
Master Services Agreements.
Dell is pleased to provide this Service Description in connection with
Customer’s separate signed master services agreement with Dell or, in the absence of such agreement, the
following agreement is incorporated in its entirety by reference:
•
Direct Customers & End Users: Dell’s Customer Master Services Agreement (“CMSA”) available for
review at the location provided in the Global Website Information table below; or
•
PartnerDirect Certified Partners or Registrants and Resellers: Dell’s Terms and Conditions of Sale
for Persons or Entities Purchasing to Resell available for review at the location provided in the Global
Website Information table below.
Dell Services Acceptable Use Policy. All customer use of software, online services, or software-enabled
services in connection with the Services is pursuant to the terms of the Dell Services Acceptable Use Policy
(“AUP”), which is available for review at the location provided in the Global Website Information table below and
incorporated in its entirety herein by reference. PartnerDirect Certified Partners or Registrants, Resellers and
© 2008 Dell Inc. All Rights Reserved
Extended Battery Service v 1.0 04/23/08
Page 1 of 4
Service Providers are responsible for ensuring that their end-user customers assent to be bound by the terms
and conditions of the AUP prior to use of the Services by end-users.
Support Procedures
Contacting Dell for Extended Battery Service:
Customers should call Dell hardware warranty support in accordance with Customer’s applicable Service
Contract when Customer experiences a problem with their primary battery. If the technician determines that the
battery has experienced a failure that is covered by the terms of this Limited Warranty (Dell will ship the
replacement battery to the Customer within four to five business days).
Not Included With This Service:
•
•
•
•
•
•
More than one battery replacement per Supported Product.
Coverage for a different type of battery than what was originally ordered with the portable computer system.
Coverage outside of Supported Products.
Coverage beyond the term of the Service indicated on the invoice
Coverage for secondary batteries
Support for damage resulting from moving the Supported Product from one geographic location to another
or from one entity to another.
Customer Responsibilities
•
•
•
•
•
Report battery failure to Dell hardware warranty support in accordance with Customer’s applicable
Agreement
Upon request, provide Dell the serial tag number and piece part identification information (“PPID”) or
adequate detail to validate that a contract covered battery failure has occurred and is covered by this
Service
Inform the technician that Extended Battery Service was purchased for the system
Upon receipt of the replacement battery, return failed Battery to Dell in the provided pre-paid packaging for
proper disposal. Dell is not responsible for batteries which are not disposed of properly.
Complete a backup of all existing data and programs on all affected systems prior to the delivery of this
Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or
loss of use of system(s) arising out of the services or support or any act or omission, including negligence,
by Dell or a third-party service provider.
Important Additional Information
Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers.
Cancellation. Subject to the applicable product and services return policy for Customer’s geographic location,
Customer may terminate this Service within a defined number of days of Customer’s receipt of the Supported
Product by providing Dell with written notice of cancellation. If Customer cancels this Service within that period,
Dell will send Customer a full refund less the costs of support claims, if any, made under this Service
Description.
However, if that period has transpired since Customer’s receipt of the Supported Product,
Customer may not cancel this Service except as provided by an applicable state/country/province law which
may not be varied by agreement.
Dell may cancel this Service at any time during the Service term for any of the following reasons:
•
•
•
Customer fails to pay the total price for this Service in accordance with the invoice terms;
Customer refuses to cooperate with the assisting analyst or on-site technician; or
Customer fails to abide by all of the terms and conditions set forth in this Service Description.
© 2008 Dell Inc. All Rights Reserved
Extended Battery Service v 1.0 04/23/08
Page 2 of 4
If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on
Customer’s invoice. The notice will include the reason for cancellation and the effective date of cancellation,
which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless
state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS
SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND
OF FEES PAID OR DUE TO DELL.
Relocation. This Service will be delivered to the site(s) indicated on the Customer’s invoice. This Service is
not available at all locations. Dell’s obligation to supply the Services to relocated Supported Products is subject
to local service availability and may be subject to additional fees, and to inspection and recertification of the
relocated Supported Products at Dell’s then current time and materials consulting rates. Customer will provide
Dell with sufficient and safe access to Customer’s facilities at no cost to Dell for Dell to fulfill Dell’s obligations.
Service Parts Ownership. All Dell service parts removed from the Supported Product and returned to Dell
become the property of Dell. Customer must pay Dell at the current retail price(s) for any service parts removed
from the System and retained by Customer (except for hard drives from systems covered by Keep Your Hard
Drive service) if Customer has received replacement parts from Dell. Dell uses new and reconditioned parts
made by various manufacturers in performing warranty repairs.
Term and Renewal. Customer will receive Services for the term indicated on Customer’s Dell invoice. Prior to
the expiration of the service term, Customer may be entitled to extend the term depending on available options
then in effect and in accordance with Dell’s then-current procedures.
In addition, Dell may, at its option, propose to renew this Service by sending Customer an invoice to renew the
Services. Customer may, at its option (where permitted by law), agree to such renewal of the Services by
paying such invoice by the due date. Payment of renewal invoices shall indicate Customer’s agreement to
extend the term of this Service. By renewing this Service, Customer agrees that the then-current terms will
apply to the renewal period. If Customer elects not to pay a renewal invoice, Services will be discontinued as of
the expiration date set forth on the original or last paid Customer invoice for the Supported Product.
Transfer of Service. Subject to the limitations set forth in this Service Description, Customer may transfer this
Service to a third party who purchases Customer’s entire Supported Product before the expiration of the thencurrent service term, provided Customer is the original purchaser of the Supported Product and this Service, or
Customer purchased the Supported Product and this Service from its original owner (or a previous transferee)
and complied with all the transfer procedures. A transfer fee may apply.
Please note that if Customer or Customer’s transferee moves the Supported Product to a geographic location
in which this Service is not available or not available at the same price as Customer paid for this Service,
Customer may not have coverage or may incur an additional charge to maintain the same categories of support
coverage at the new location. If Customer chooses not to pay such additional charges, Customer’s Service
may be automatically changed to categories of support which are available at such price or a lesser price in
such new location with no refund available.
© 2008 Dell Inc. All Rights Reserved
Extended Battery Service v 1.0 04/23/08
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Global Website Information
Customer
Location
Master Services
Agreement
& Service Contracts
PartnerDirect and Reseller
Terms & Conditions
Dell Services Acceptable
Use Policy
United States,
Latin America
& the
Caribbean
www.dell.com/servicecontracts
www.dell.com/termsandconditions
www.dell.com/termsandconditions
Canada
www.dell.ca/servicecontracts
www.dell.ca
www.dell.com/termsandconditions
Europe,
Middle East &
Africa
euro.dell.com/service-descriptions
www.dell.com*
www.dell.com/termsandconditions
Asia, Pacific
& Japan
www.dell.com*
www.dell.com*
www.dell.com/termsandconditions
* Please utilize the “Choose a Country/Region” drop-down menu at http://www.dell.com
Dell Precision™, Dell Latitude™, Dell Vostro™ Dell Inspiron™ and Dell XPS™ are trademarks of Dell, Inc.
© 2008 Dell Inc. All Rights Reserved
Extended Battery Service v 1.0 04/23/08
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Service Description
Dell ProSupport Plus for PCs and Tablets
Introduction
Dell is pleased to provide Dell ProSupport Plus for PCs and Tablets (the “Service(s)”) in accordance with this
Service Description (“Service Description”). Your i n v o i c e , o r d e r a c k n o w l e d g e m e n t , i n f o r m a t i o n
p a g e , quote, order form or other mutually-agreed upon form of invoice or order acknowledgment (as
applicable, the “Order Documentation”) will include the name of the service(s) and available service options
that you purchased.
THIS SERVICE DESCRIPTION IS A CONTRACT BETWEEN YOU AND DELL. PLEASE TAKE THE TIME TO READ THE
FOLLOWING TERMS AND CONDITIONS UNDER WHICH DELL MARKETING L.P. (“DELL”) AGREES TO PROVIDE
THESE SERVICES TO YOU. THIS SERVICE DESCRIPTION REQUIRES THE USE OF ARBITRATION ON AN
INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
The Scope of This Service
The features of your service include the following:

Dell ProSupport Tech Support™ including Priority Call Routing

Dedicated Technical Account Manager (TAM) for customers with 1000 or more ProSupport Plus entitled
systems

Accidental Damage (see description below and refer to Exhibit A for country-specific and state-specific
terms and conditions)

Keep Your Hard Drive

Predictive Failure Analysis 1 Enabled by SupportAssist

Priority call routing and Telephone access 24 hours each day, 7 days each week (including holidays) 2 to
Dell’s global expert center staffed by senior-level analysts for troubleshooting assistance of hardware and
select Dell Original Equipment Manufacturer (OEM) software issues. With ProSupport Plus entitlement
your call is treated as a priority contact above our standard services, and is sent to the first available agent
that is trained to resolve your issue.

On-site dispatch of technician and/or service parts to Customer’s location (as necessary following
remote diagnosis and troubleshooting and according to level of service purchased) for repairs and
resolution necessary to remedy a Qualified Incident (as defined below). Refer to Exhibit B for more details
on severity levels and on-site service options.

If a product is not serviceable at a Customer’s location, if Dell determines that a repair method other
than on-site service (after remote diagnosis and troubleshooting) is required for an incident, or if on-site
service is not available for your product, t h e n please refer to Exhibit C for details on service response
options.

Remote troubleshooting assistance for common support issues, when available and with Customer’s
consent, in which Dell technicians connect directly to your product over a secure internet connection to
expedite troubleshooting.

Client operating system and application “Getting Started” assistance associated with common Dell OEM
1
Certain system state information logged by the SupportAssist software should typically generate a warning presented to the Customer on the
Customer’s Supported Product (as defined below) of a risk of failure of the Supported Product’s battery or hard drive. In order for Customer to receive
these warnings, Customer must have properly downloaded and installed SupportAssist, and Customer must promptly take action as directed by the
warning and/or notify Dell tech support or a Dell sales representative when Customer first receives a predictive failure warning.
2
1
Availability varies by country. Customers and Dell Channel Partners should contact your sales representative for more information.
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end-user applications such as Norton AntiVirus™ software, Microsoft® Office software suite, Intuit®
QuickBooks® accounting software, Adobe® Photoshop® software and Adobe Acrobat® software. Please
see Dell’s Comprehensive Software Support list for other supported software titles or contact your
technical support analyst for details.
What’s Included in “Getting Started” assistance
What’s NOT Included in “Getting Started” assistance
Support of select Dell OEM operating systems
and end-user applications;
Support for software not validated and tested by Dell
for your product;
Basic “How To” or feature definition questions;
Step-by-step installation, reinstallation, or
configuration assistance;
Hot-fix and patch assistance.
Performance assistance or administrative assistance.

Getting-started advice or set-up assistance associated with simple network3 connectivity for select
desktops, notebooks and tablets. Simple network assistance is limited to a single client system covered by
ProSupport, connecting to a single router port or wireless access point, and does not include connectivity
to secondary devices, products, or domains.

Access to online support forums 24 hours each day, 7 days each week.

Monitoring of on-site parts and labor dispatches by Dell’s Global Command Center which can
proactively identify service delivery issues and coordinate resolution. Case management to help track
resolution and escalation of Qualified Incidents.

Access to Dell SupportAssist used for monitoring, alerting, and data gathering for the products entitled
under the ProSupport contract. See http://Dell.Com/SupportAssist for more information.

Escalation management to provide a single point of contact for incident management, escalation, and
status of incidents within the scope of this Service.

All local services are provided by Dell authorized service provider

Dell International Services Program. This program provides service and support options when travelling
with select notebooks and tablets outside of your home country and for a period of less than six (6) months.
Additional terms and conditions apply; please see www.Dell.com/ISP for more details.
Hardware Coverage Limitations:
Dell's Limited Hardware Warranty will apply to the Supported Product (as defined below), and is available for review
at www.Dell.com/Warranty for U.S. and Canadian customers. Outside of the United States and Canada, the terms
and conditions describing the warranty applicable to the Supported Product may be available at the regional
Dell.com website that corresponds to the geographic location where the Supported Product was purchased, or
such other geographic location to which the Supported Product was relocated in accordance with Section 4.F. or
4.G. of the Additional Terms & Conditions Applicable to Support & Warranty-Related Services section below.
Hardware coverage limitations may apply and service offerings may be available to extend these hardware
limitations for an additional fee. These coverage limitations are set forth on www.Dell.com/Warranty, and are
applicable to Supported Products in all geographic locations, unless any specific limitation is prohibited under local
law applicable where the Supported Product is located at the time that service is requested by Customer. A
Supported Product or a component of a Supported Product that carries a limited lifetime warranty will be serviced
by Dell according to this Service Description for the duration of your Dell ProSupport service contract. If you
purchased a Supported Product or component with a limited lifetime warranty, then after your Dell ProSupport
service contract period expires, subsequent Qualified Incidents related to a Supported Product or component with
a limited lifetime warranty will be serviced pursuant to the Dell Basic Hardware Service contract available at
www.Dell.com/ServiceContracts/global.
Dell’s Limited Hardware Warranty and/or the warranty applicable to your Supported Product(s) outside the U.S.
and Canada, and the Services do not cover commercial hardware products that use, or in which have been
installed, products or components that have not been provided by Dell. Your Dell Limited Hardware Warranty
3
Simple network assistance is limited to a single client product covered by ProSupport, connecting to a single router port or wireless access point, and does not include
connectivity to secondary devices, systems, or domains.
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and/or the warranty applicable to your Supported Product(s) outside the U.S. and Canada and corresponding
entitlement to the Services may be voided if third party products that were not provided by Dell are installed in
your Dell system.
How to Contact Dell if You Require Service
Self-Dispatch Support Programs:
For Customers enrolled in TechDirect Program, Qualified Incidents may be handled by certified Customer
technicians through the submission of a service request to the self-dispatch website or telephone queue for your
region in accordance with the TechDirect terms and conditions.
All Other Consumer and Commercial Customers:
Step One: Use one of the support options to contact Dell for assistance


Contact Dell from a location which includes physical access to the Supported Product.
Provide the serial number of the Service Tag (as defined below), Model Number, current version of the
operating system you are using, and other information as requested by Dell. Dell will verify Customer's
Supported Product, applicable Service and response levels and confirm any expiration of Services.
Online, Chat, and Email Support:
Dell ProSupport website, chat, and email support available at www.Support.Dell.com.
Telephone Support Requests:
Available 24 hours each day, 7 days each week (including holidays). Contact your Regional Dell ProSupport
support center to speak to a technical support analyst.
Locale
United States
Canada
Other countries
Phone number to contact Dell
1-866-516-3115 or
1-800-433-7831
1-866-516-3115
See www.Dell.com/ProSupport/RegionalContacts
Availability may differ outside of the United States and is limited to commercially reasonable efforts. Please
contact your sales representative or technical support analyst for specific details for your location.
Step Two: Assist with Remote Troubleshooting

When requested, identify error messages received and when they occur; what activities preceded the error
message; and what steps you have already taken to attempt to solve the problem.

We will work with you through a series of troubleshooting steps to help diagnose the issue.


Experience shows that most product problems and errors can be corrected remotely.
Follow the instructions and any suggestions carefully. Diagnostic or troubleshooting steps like those
outlined in Steps One and Two are an essential aspect of reaching the right resolution for your issue. Those
steps may require more than one interaction or call with Dell or an extended session, and you may be asked
to access the inside of your Supported Product where safe to do so.
If, following completion of diagnosis or troubleshooting, Dell determines that it is necessary to replace a
part, return the product for service, or dispatch a service technician for on-site service, then we will provide
additional instructions.

Dell SupportAssist
Dell SupportAssist is a software application that when installed, will monitor your system and collect information to
assist in providing technical support. In the event an issue is detected, the information collected can be sent to
Dell to provide you with an enhanced, personalized and efficient support experience.
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Used with ProSupport Plus, SupportAssist will provide the following features and capabilities:

Monitoring of systems for issues impacting normal operation and performance.

Automatic creation of Dell Technical Support requests in the event of issue detection.

Automatic uploading of diagnostics and other data that allows efficient diagnosis of issues.

Periodic collection of system operational data that will allow Dell to provide ProSupport Plus customers
with predictive information regarding their system.
In configuring SupportAssist on your system, you will have the key contact information (e.g. name, phone number,
and/or email address) required to initiate a support request with Dell stored on your system. Reporting of periodic
system operational data (e.g. hardware configuration, software installed, error logs) can also be sent to Dell.
SupportAssist will provide customers with the ability to configure for use on a single system or to have common
configuration information stored across multiple systems. When used in conjunction with Dell’s TechDirect portal,
customers can receive and action alerts across their install base.
How does it work?
SupportAssist will run diagnostic scans as scheduled by the user in the configuration of the software. In the event
of an issue detected in system error logs or as associated with the diagnostic scan, SupportAssist will initiate an
alert. The alert is presented to the user and will transmit information to Dell to create a Technical Support Request
with related failure information. This information allows Dell to provide an enhanced support experience. The data
sent to Dell is encrypted with 128 bit encryption and transferred securely using SSL protocols.
What data is collected?
The information encrypted in the data log file sent back to Dell includes the following categories of data:

User information: computer name, network domain, IP address, and Dell Service Tag.

Hardware configuration: installed devices, processor(s), memory, network devices, and usage.

Software configuration: covering the operating system.
The Dell SupportAssist software is not designed to collect any personal information, such as personal files, web
browsing history, or cookies. However, if any personal data is inadvertently collected or viewed during the
troubleshooting process, it will be treated in accordance with the Dell Privacy Policy. Please visit
www.Dell.com/Privacy to review Dell’s full Privacy policy.
How do I uninstall the application?
If at any time you choose to remove the Dell SupportAssist application and stop sending information to Dell, simply
go to Add/Remove or Uninstall Program within the Windows® control panel, highlight the SupportAssist listings
and click the Remove button. You may also contact Dell Technical Support for assistance.
Note: Removal of Dell SupportAssist or opting out of log collections options will impact Dell’s ability to provide
ProSupport Plus customers with monthly reporting and automated support services as listed in the sections below.
Additional Resources
To learn more about Dell SupportAssist and see the latest list of supported Dell products please visit the Dell
SupportAssist website at: http://Dell.Com/SupportAssist.
ProSupport Plus Dedicated Technical Account Manager (for customers with 1,000
ProSupport Plus entitled systems or more)
The ProSupport Plus dedicated TAM is a remote resource that provides a wide range of system, environmental
and account management features and capabilities designed to reduce downtime and improve the overall
support experience from Dell. To receive the Services provided by a Technical Account Manager (TAM) (including,
but not limited to ProSupport Plus TAM Reporting, described below) (the “TAM Services”), customers must i) have
purchased 1,000 or more systems with active ProSupport Plus service contracts and be the registered owner of
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the corresponding Service Tags (as defined below), and ii) be properly on-boarded by Dell. The 1,000 tag
threshold may be satisfied by any combination of existing entitlements to the Services described in this Service
Description that have at least 90 days remaining on their existing warranty and service contract, and ProSupport
Plus for Enterprise services that are or have been previously purchased for enterprise products, and that have at
least 90 days remaining on the warranties and service contracts that correspond to those enterprise products. If at
the time of the purchase of these Services, Customer does not currently meet the 1,000 system minimum
threshold, Dell will monitor Customer’s subsequent purchases of the Services and ProSupport Plus for Enterprise
services, and if the Customer subsequently meets or exceeds the 1,000 tag threshold, then the Customer will
become eligible for TAM Services, and Dell will attempt to proactively contact Customer schedule TAM Services
onboarding.
If Dell attempts to contact the Customer using the Customer’s contact information available in Dell’s sales and
service records either at the time of the purchase of these Services, or at such later date when the Customer first
meets or exceeds the 1,000 tag threshold, and Customer fails or refuses to respond or provide the information
required by Dell to onboard the Customer to receive TAM Services, then Dell will have fulfilled its obligation to
deliver the TAM Services under this Service Description. If Customer subsequently seeks to be on-boarded and
receive TAM Services after Dell’s proactive attempt to onboard Customer is unsuccessful, Customer must contact
Dell and request onboarding, and provide the information required by Dell. Customers who meet the 1,000 system
threshold but subsequently fall below it will lose their entitlement to TAM Services 90 days after the date that
Customer falls below the 1,000 system threshold if they have not purchased a sufficient number of additional
service contracts for the Services or ProSupport Plus for Enterprise services in order to satisfy the minimum
requirement of 1,000 ProSupport Plus entitled assets.
ProSupport Plus TAM Reporting
ProSupport Plus TAM Reporting provides information regarding the state of the Customer’s ProSupport Plus
entitled environment. This TAM Reporting service is available for eligible customers with 1,000 or more
ProSupport Plus entitled systems who qualify for TAM Services. Reporting reviews will be conducted by the TAM.
By default, ProSupport Plus TAM Reporting is available on a monthly basis. The Customer may select to alter
reporting frequency and has the option to receive reporting monthly, quarterly or on an adhoc basis. Adhoc or
custom reporting requests may include additional costs.
Support Services Reporting consists of the following:
Monthly reporting: This feature includes standard global incident and warranty tracking reports of the Supported
Products. The reports will be used by the Dell Technical Account Manager (TAM) to provide trending analysis and
identify opportunities for driving operational efficiencies in the Customer's environment.
Standard incident report: Includes incidents by product, system age and date, time in severity level, time to close
trend, business impact, and monthly activity rates.
Standard dispatch report: Includes dispatch rate and dispatches by top dispatched components, system age and
date; and monthly activity rates.
Warranty tracking report: Includes total Supported Products by entitlement, product and hardware warranty and
support expiration date.
Reporting Delivery for Authorized Dell Resellers and Customers Who Purchase via Authorized Dell
Resellers:
ProSupport Plus TAM Reporting will be delivered by Dell to only one entity, either the authorized Dell Reseller or
the end user Customer, not both. Dell will distribute ProSupport Plus TAM Reporting to the address and contact
information provided to Dell at the time the Services were purchased, or else the contact information that is
contained in Dell’s sales and service records at the time the Customer or authorized Dell Reseller met or
exceeded the 1,000 system minimum threshold.
Option 1: Authorized Dell Reseller receives TAM Services and reporting: If Customer is an authorized Dell Reseller
who has purchased the Supported Product and the Services with an intent to resell, but has not yet resold the
Supported Product and Services, then the authorized Dell Reseller may receive the TAM Reporting if the authorized
Dell Reseller has purchased more than 1,000 systems as described above. Please note that when the reporting is
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delivered to an authorized Dell Reseller it may not be categorized by specific end-user customers,
and if Customer-segmented reporting by end-user account is required by the authorized Dell Reseller, it can be
requested as custom reporting though the TAM at an additional cost.
Option 2: Channel Partner “End User Customer” receives reporting: This option is available if Customer has
purchased 1,000 ProSupport Plus entitled PCs and Tablets and/or ProSupport Plus for Enterprise entitled
enterprise systems to Customer, and Customer provides the information required by Dell to onboard Customer.
Customer’s authorized Dell Reseller must identify the assets that were re-sold, and complete the Tag Transfer
process in order to change ownership of the systems to the new End User Customer (as described below in
Section 4.G. of the Additional Terms and Conditions Applicable to Support & Warranty Related Services).
Customer’s authorized Dell Reseller must provide the Customer’s TAM with new customer numbers and key
contact information in order to validate entitlement and to on-board Customer separately.
Included with the ProSupport Dedicated TAM Services

On-boarding assistance ensuring the customer is fully enabled to receive ProSupport Plus services.

Support planning covering entitled systems within the environment, anticipating the customers current
and future service needs.

Provide service history and contract reporting at a frequency agreed with the customer, up to a
maximum of monthly, on entitled systems. See ProSupport Plus Monthly Reporting for more information
on reports.

Collaboration, on behalf of the customer, across all Dell services and commercial organizations when
necessary to solve technical or business issues.

Escalation management for when issues are not resolved through standard processes. Acting as the
Services liaison to coordinate all resources necessary to resolve service issues or systemic problems as
required.

Crisis management. Providing a single point of contact for communication and collaboration between
the customer and Dell when critical unplanned IT service interruptions such as a natural disasters, or
other unexpected outages occur.

Service Reviews. Schedule, timeframe and topics to be covered will be determined between the
customer and the TAM during on-boarding.
Not Included with ProSupport Plus Dedicated TAM Service

TAM engagement when a customer does not meet the minimum threshold of 1,000 ProSupport Plus
entitled systems, or on products that are not entitled with a ProSupport Plus support contract.

Technical support, troubleshooting, or diagnostic activities. (provided by ProSupport Plus tech support)

Quoting or selling of products and services.

Parts replacement in the event of product defect. ()

Software or hardware installation and configuration

Any other services not listed as included in this TAM Services section.
Additional Important Information about ProSupport Plus Dedicated TAM Service
6

Availability of the TAM service is during normal business hours. Business hours are defined by the location
where the TAM resides and may vary by region and country.

After hours support may be provided by other resources within the Dell Global Support and Deployment
organization at Dell’s discretion.

The location of the TAM will be assigned during on-boarding based on customers preferred service area
and staffing availability.

Language support will be based on the local language of the TAM. Specific languages may be limited by
staff availability.
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Accidental Damage
NOTE: These Accidental Damage terms and conditions are NOT applicable to customers in Australia, Austria,
Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Italy, Luxembourg,
Norway, Poland, Portugal, South Africa, Slovakia, Spain, Sweden, Switzerland, New Zealand, Bulgaria, Croatia,
Estonia, Russia, Hungary, Iceland, Latvia, Turkey, Lithuania, Romania, Slovenia, and the United Kingdom.
Customers in EMEA can view their separate Accidental Damage Protection or Accidental Damage Theft Protection
Cover Conditions terms, which will describe the terms and conditions applicable to the Accidental Damage feature
of the Customer’s purchase of ProSupport Plus at:
For Commercial Customers: www.Dell.com/ServiceContracts/global.
For Consumer Customers: www.Dell.com/servicecontracts.
Customers in Australia and New Zealand can access their Dell Accidental Damage Protection Insurance or Dell
Accidental Damage with Theft Insurance Combined Financial Services Guide and Product Disclosure Statement
which will describe the terms and conditions applicable to the Accidental Damage feature of the Customer’s
purchase of ProSupport Plus at:
For Commercial Customers: www.Dell.com/ServiceContracts/global.
For Consumer Customers: www.Dell.com/servicecontracts.
Customers from these countries may also request their terms and conditions from their Dell Sales representative.
During the term of this Agreement and subject to the limitations in this Agreement, we will repair the Supported
Product as necessary to correct any damage to the Supported Product which occurs during the usual and
customary usage of the Supported Product and is caused by either accidental damage from handling (including
drops and spills) or an electrical surge (the “Accidental Damage Service”).
Only parts built in or on the base unit of the Supported Product, including parts or accessories that are required for
regular operation of the base unit and shipped at point of sale, such as internal memory, built-in LCD, internal
components/switches, built-in buttons, drawers, lids or panels, remote controls, or cables are covered by the
Accidental Damage Service.
When the Accidental Damage Service is purchased for a desktop system, both the desktop and the monitor
purchased with the desktop will be covered under the service contract. The Accidental Damage Service does not
cover externally-attached computers, peripherals, including, but not limited to printers, or other devices that may
work in conjunction with the Supported Product, and this Accidental Damage Service does not cover components,
cases, television or monitor wall mounts, wiring, or items classified as “accessories” or “consumables” and not built
in or on the base unit of the Supported Product, such as batteries that are out of warranty, light bulbs,
disposable/replaceable print/ink cartridges, print or photo paper, memory disks, memory cards, SIM cards,
disposable memory devices, wire connections, carrying cases, stylus pens, docking stations, external modems,
external speakers, game devices, game disks, secondary monitors, external mouse for notebooks, external keyboard
for notebooks, or other input/output devices, any other components not internal to the Supported Product for
which you purchased Service, or other parts/components requiring regular user maintenance.
If we repair your Supported Product, you understand and agree that we may replace original parts with new or used
parts from the original manufacturer, or an equivalent part from a different manufacturer to the extent allowed by
applicable local law (and your consent for use of such parts may be requested at the time that you report an
Accidental Damage Qualified Incident to Dell). Replacement parts will be functionally equivalent to the original
parts. In our discretion, we may designate an affiliated company or contract with a third party to complete repairs
on the Supported Product.
If we decide that it is necessary to replace the Supported Product rather than repair it, you will receive a Supported
Product equivalent to or better than the Supported Product you originally purchased from us, as determined by us
in our sole and reasonable discretion.
For any incident that Dell determines is eligible for Accidental Damage Service under this Agreement (an “Accidental
Damage Qualified Incident”), Service coverage is limited to one Accidental Damage Qualified Incident per
Supported Product per twelve (12) month period commencing from the start date of the term of Services. The
ability to submit an incident does not accumulate or carry over to any subsequent twelve month period, so that
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during any twelve months during the Term only one Accidental Damage Qualified Incident may be reported by
Customer to Dell in order to obtain the Accidental Damage Service. However, each Accidental Damage Qualified
Incident will be applied to the 12 month period during which it is reported, even if such incident is resolved during
a subsequent period. Once the Accidental Damage Qualified Incident limit is reached, Customer may request repair
of the Supported Product for an additional charge.
This is not a contract for insurance. Please read this Agreement carefully, and please note that Dell reserves the
right to change or modify any of the terms and conditions set forth in this Agreement at any time. Dell also reserves
the right to determine whether and when any such changes apply to both existing and future Customers.
Service Response Level. When you request Service, you must allow Dell to evaluate the Supported Product to
determine whether the product qualifies for Service. Dell’s technical support agent will inform you of the options
available to you to ship your Supported Product to Dell for evaluation and repair. As long as you follow our
directions, as specified in the “Cooperate with Online Diagnosis, Phone Analyst and On-site Technician” section below,
Dell will pay all shipping charges for return of the Supported Product to Dell’s service facility. In some instances,
Dell may make other evaluation and repair methods available to you as part of the Service. This Accidental
Damage Service does not cover software. This software exclusion includes but is not limited to: 1) any defects in
or damage (including without limitation virus- inflicted damage) to software preloaded on, purchased with or
otherwise loaded on the Supported Product and 2) any software loaded through Custom Factory Integration. In
addition, this Service does not cover any other items added through Custom Factory Integration. We will exercise
reasonable efforts to, but this Agreement does not guarantee that we will, repair or replace non-software
Custom Factory Integration items that may otherwise be excluded components.
Service Limitations. This Agreement does not cover and we are not obligated to repair or replace:

Any damage to or defect in the Supported Product that is cosmetic. Under this Agreement, we are not
obligated to repair wear and tear on the Supported Product and other superficial items, such as scratches
and dents that do not materially impair your use of the Supported Product.

Any Supported Product that anyone other than Dell or a person we designate has tried to repair. We will
not provide Service for any product defect that results after repairs to the Supported Product made or
attempted by you or any other person not authorized by Dell to repair the Supported Product.

Any Supported Product that suffers damage in connection with or as a result of incorrect or inadequate
Customer Installation. “Customer Installation” shall include any of the following performed by the
Customer or any third party on behalf of the customer: (1) unpacking or moving the Supported Product (2)
installation or mounting of a Supported Product to a wall or other structure (or removal of the same
following installation) and (3) affixing of brackets or other weight bearing devices designed for mounting
or attachment to a wall or other structure (or removal of the same). Customer Installation does not include
installation services purchased from Dell.

Any Supported Product that is lost or stolen. To receive repair or replacement of a Supported Product, you
must return the damaged Supported Product to us in its entirety.

Any Supported Product that is damaged by fire from an external source or that is intentionally damaged or
damaged by misuse, abuse, failure to follow instructions provided with the Supported Product, or use of
the Supported Product in an incorrect environment. If we find evidence of intentional damage, misuse,
abuse, failure to follow instructions provided with the Supported Product, or use of the Supported Product
in an incorrect environment, we are not obligated to repair or replace the Supported Product.

Except as specifically provided herein, any other damages that do not arise from defects in materials or
workmanship or ordinary and customary usage of the covered Supported Product.
Additional Limitations for Service Purchased After the Purchase of the Supported Product. Where allowed by law,
this Service may also be available for purchase after the date that Customer purchased a product. In those instances,
the following conditions and limitations apply:
8

Requests for service for the supported product cannot be presented until 30 days after the Service’s
purchase date, as indicated on customer’s invoice, information page or other order confirmation; provided
however, that the 30-day waiting period will not apply to customers who extend their service period prior
to the expiration of the preceding service term

Customer is responsible for ensuring that the Supported Product is in normal operating condition at the
time Services (including the Accidental Damage Service) are purchased. Under no circumstances will Dell
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be responsible for Service for any damage or defect that existed prior to the Customer’s purchase of the
Service.

Dell reserves the right to inspect the Supported Product to confirm that it is in normal operating condition.
Dell may, for an additional charge, offer Customer repair options to return the underlying product to
normal operating condition.

If, upon inspection, Dell determines in its sole discretion that the damage or defect for the Supported
Product existed before the Service was purchased, then the request for Service will be denied.
Keep Your Hard Drive
Keep Your Hard Drive Service (KYHD) allows Customers to retain possession of their failed hard drives (standard,
Solid-State Drive (SSD) and Serial ATA (SATA) Hard Disk Drives (HDDs)) when receiving replacement hard drives
pursuant to a Qualified KYHD Replacement. A “Qualified KYHD Replacement” is a repair and/or replacement arising
from a defect(s) in workmanship occurring within the hardware warranty period applicable to Customer’s Supported
Product(s). All Qualified Repairs are provided pursuant to the terms of the Customer’s limited hardware warranty
or service agreement.
Supported Products: Keep Your Hard Drive Service is available with OptiPlex™, Precision™, Latitude™,
(Dimension™), Venue™, Vostro™, XPS™, Alienware™, (Adamo™, Studio™), and Inspiron™ computer systems
which are in a standard configuration. KYHD runs concurrently with the limited hardware warranty and is available
on systems containing field-replaceable hard drives. Dell will only replace a failing hard drive that was purchased
from Dell and installed in a Dell system, excluding items purchased through Dell’s Software and Peripherals group,
either at the time of system purchase or as a Customer kit and which is still under warranty. The KYHD Service will
not be available to the Customer until a product is deemed eligible for a Qualified KYHD Replacement by Dell.
Keep Your Hard Drive Support Procedures
Receiving Support: Customers should contact Dell technical support in accordance with the “How to Contact
Dell” Section above when they experience a problem or suspect a hard drive failure. Customers will receive
support in accordance with their applicable service level entitlement under this Agreement. If the technician
determines that the hard drive requires a Qualified KYHD Replacement, Dell will ship the replacement hard drive to
the Customer pursuant to Customer’s service level entitlement under this Agreement. This KYHD Service entitles
Customer to retain possession of the failed drive.
In the event a Customer has purchased the Service, and includes or separately sends the hard drive from the
Supported Product entitled to this Service to Dell as part of a Qualified KYHD Replacement, Customer agrees that
their return of a hard drive entitled to this Service (a “Returned Entitled Drive”) constitutes a waiver of their right to
receive the Service from Dell. After Dell receives a Returned Entitled Drive, Dell will have no further obligation to
the Customer with respect to such Returned Entitled Drive. Dell will not under any circumstance be obligated to
return a Returned Entitled Drive to Customer, nor will Dell be required to remove data or take any other action
with respect to the Customer’s Returned Entitled Drive, nor any data stored on the Returned Entitled Drive. In the
event that Dell receives a Returned Entitled Drive, Dell may process the Returned Entitled Drive in accordance
with Dell’s standard policies as a hard drive returned to Dell pursuant to the terms of the Customer’s underlying
warranty and service contract applicable to the Customer’s Supported Product.
Failure rates on hard drives are constantly monitored and Dell reserves the right to refuse service if Dell reasonably
believes that the Customer is overusing the Keep Your Hard Drive Service (such as when Customer’s requests for
replacement of defective hard drives materially exceeds the standard failure rates for the drive and system involved).
If Dell determines (in Dell’s sole discretion) a Customer is abusing the Service Dell reserves the right to cancel the
Service in accordance with the Cancellation terms below.
Keep Your Hard Drive Contract does not include:



9
Repair or replacement. (Any repair or replacement support is provided pursuant to customer’s limited
hardware warranty or service agreement.)
Data destruction or data wipe.
Asset recovery, disposal or recycling.
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



Retention of hard drives that are subject to product recall due to health and safety risks.
Non-standard hard drives requested as part of Dell Custom Factory Integration service.
Support for failed/retained hard drives. (Support continues solely on the replacement hard drive pursuant
to the applicable limited hardware warranty or service agreement.)
Any activities not expressly stated in this Service Description.
Customer Responsibilities for Keep Your Hard Drive


Report Hard Drive failures. Report each instance of hard drive failure to Dell hardware warranty support
in accordance with Customer’s applicable service agreement.
Provide Part Information. Upon request, provide Dell the piece part identification information (“PPID”) or
adequate detail to validate that a contract covered drive failure has occurred.
Collaborative Assistance
If a problem arises with certain third-party products and software commonly utilized in conjunction with
Customer’s Supported Product, Dell will serve as a single point of contact, as set forth herein, until the problems
are isolated and escalated to the third-party product vendor. Specifically, Dell will contact the third-party vendor
and create a “problem incident” or “trouble ticket” on behalf of Customer, providing the necessary problem
documentation. Once a vendor is engaged, Dell will monitor the problem resolution process and obtain status and
resolution plans from the vendor until the vendor resolves the problem by either providing a resolution, steps
towards a resolution, workaround, configuration changes, or escalation of a bug report. Upon the Customer’s
request, Dell will initiate management escalation procedures within Dell and/or the vendor organization.
To be eligible for Collaborative assistance, Customer must have the appropriate active support agreements and
entitlement with the respective third-party vendor. Once isolated and reported, the third-party vendor provides
technical support and resolution for Customer’s problem.
DELL WILL NOT BE RESPONSIBLE FOR THE
PERFORMANCE OF OTHER VENDORS’ PRODUCTS OR SERVICES.
View current Collaborative assistance partners here. (Full URL: http://i.dell.com/sites/doccontent/sharedcontent/services/en/Documents/ProSupport-Collaborative-Software-Assistance-List-Enterprise-and-EndUser.pdf.) Please note that supported third-party products may change at any time without notice to Customers.
Comprehensive Software Support
Dell ProSupport includes Dell Comprehensive Software Support for select Dell OEM end-user applications,
operating systems, hypervisors and firmware on Supported Products (the “Covered Software Products”) over the
telephone, or by transmission of software and other information through electronic means, or by shipping software
and/or other information to Customer.
Covered Software Products include pre-installed end-user client
applications such as Norton AntiVirus™ software, Microsoft® Office software suite, Intuit® QuickBooks®
accounting software, Adobe® Photoshop® software and Adobe Acrobat® software. Please contact a Dell technical
support analyst for an up-to-date list of Covered Software Products.
View
current
Comprehensive
Software
Support
partners
here.
(Full
URL:
http://i.dell.com/sites/doccontent/shared-content/services/en/Documents/ProSupport-ComprehensiveSoftware-Support-List-Enterprise-and-End-User.pdf.) Please note that supported third-party products may
change at any time without notice to Customers.
Limits on Dell Comprehensive Software Support. Dell does not warrant that any particular software-related
question will be resolved or that the Covered Software Product will produce any particular result. Situations giving
rise to Customer’s questions must be reproducible on a single system ( i.e., one central processing unit with its
workstation and other peripherals). Dell may conclude that a software issue is sufficiently complex or that
Customer’s Supported Product is of a nature that precludes effective analysis of the question through remote
support. Customer understands and accepts that resolutions of certain issues giving rise to Customer's service
request may not be available from the publisher of the relevant software title. Customer accepts that in such
situations where no resolution is available from the publisher of the relevant software title, Dell's obligation to
provide support to the Customer will be fully satisfied.
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Excluded Services

Performance or administrative assistance.

Activities such as installation, de-installation, relocation, preventative maintenance, training assistance,
remote administration, or any activities or services not expressly described in this Service Description.

Supply items, media replacement, operating supplies, cosmetic accessories or parts such as batteries,
frames, and cover or support thereon.

Direct third party product support or collaborative assistance of versions not currently supported by the
manufacturer, vendor, or partner.

Support for equipment damaged by by act of nature (such as, but not limited to, lightning, flooding,
tornado, earthquakes, and hurricanes), misuse, abuse of the Supported Product or components (such as,
but not limited to, use of incorrect line voltages, use of incorrect fuses, use of incompatible devices or
accessories, improper or insufficient ventilation, or failure to follow operating instructions), modification,
unsuitable physical or operating environment, improper maintenance by Customer (or Customer’s agent),
moving the Supported Product in a manner inconsistent with its design, removal or alteration of
equipment or parts identification labels, or failure caused by a product for which Dell is not responsible.

Spyware/virus removal.

Data backup services.

Advanced wireless, networking or remote installation, set-up, optimization and configuration of
applications beyond those described in this Service Description.

Scripting, programming, database design/implementation, web development or recompiled kernels.

Repair of damage or defects in supported Products which are purely cosmetic and do not affect device
functionality.
Repairs necessitated by software problems, or as a result of alteration, adjustment, or repair by anyone other
than Dell, Dell’s Authorized Reseller or Service Provider or by customers utilizing Customer SelfReplaceable (CSR) parts.

General Customer Responsibilities
Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer
and Dell to access and use the Supported Products, the data located thereon and all hardware and software
components included therein, for the purpose of providing these Services. If Customer does not already have that
permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell to perform
these Services.
Cooperate with Online Diagnosis, Phone Analyst and On-site Technician. Customer will cooperate with and follow
the instructions given by any Dell remote support service, phone analyst or on-site technicians. Experience
shows that most product problems and errors can be corrected remotely by closely following the remote
diagnosis instructions or through close cooperation between the user and the analyst or technician.
On-site Obligations. Where Services require on-site performance, Customer will provide (at no cost to Dell) free,
safe and sufficient access to Customer's facilities and the Supported Products, including ample working space,
electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and a keyboard must also
be provided (at no cost to Dell), if the product does not already include these items. An adult (whether Customer
or Customer’s authorized representative) must be present at all times during the service technician’s visit.
Maintain Software and Serviced Releases. Customer will maintain software and Supported Products at Dellspecified minimum release levels or configurations as specified on www.support.dell.com for additional Supported
Products. Customer must also ensure installation of remedial replacement parts, patches, software updates or
subsequent releases as directed by Dell in order to keep the Supported Products eligible for this Service.
Data Backup; Removing Confidential Data. Customer will complete a backup of all existing data, software and
programs on all affected products prior to and during the delivery of this Service. Customer should make regular
backup copies of the data stored on all affected products as a precaution against possible failures, alterations, or
loss of data. In addition, Customer is responsible for removing any confidential, proprietary, or personal
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information and any removable media such as SIM cards, CDs, or PC Cards regardless of whether an on-site
technician is also providing assistance. DELL WILL HAVE NO LIABILITY FOR:

ANY OF YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION;

LOST OR CORRUPTED DATA, PROGRAMS OR SOFTWARE;

DAMAGED OR LOST REMOVABLE MEDIA;

DATA OR VOICE CHARGES INCURRED AS A RESULT OF FAILING TO REMOVE ALL SIM CARDS OR OTHER
REMOVABLE MEDIA INSIDE SUPPORTED PRODUCTS THAT ARE RETURNED TO DELL;

THE LOSS OF USE OF A SYSTEM OR NETWORK; AND/OR

FOR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY DELL OR A THIRD-PARTY SERVICE
PROVIDER.
Dell will not be responsible for the restoration or reinstallation of any programs or data. When returning a Supported
Product or part thereof, Customer will only include the Supported Product or part which has been requested by Dell
or the phone technician.
Limitation of Liability. DELL’S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION
WITH THIS AGREEMENT (INCLUDING ANY SERVICES PROVIDED HEREUNDER) IN ANY 12-MONTH PERIOD SHALL
NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER DURING THE PRIOR 12 MONTHS OF THIS AGREEMENT
FOR THE SERVICE FOR EACH SUPPORTED PRODUCT GIVING RISE TO SUCH CLAIM(S). THESE LIMITATIONS,
EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO ALL CLAIMS FOR DAMAGES, WHETHER BASED IN CONTRACT,
WARRANTY, STRICT LIABILITY, NEGLIGENCE, TORT OR OTHERWISE. THE PARTIES AGREE THAT THESE
LIMITATIONS OF LIABILITY ARE AGREED ALLOCATIONS OF RISK CONSTITUTING IN PART THE CONSIDERATION
FOR DELL'S SALE OF PRODUCTS, SOFTWARE OR SERVICES TO CUSTOMER, AND SUCH LIMITATIONS WILL
APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND EVEN IF
A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. NEITHER DELL NOR ITS AFFILIATES,
NOR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS ARE LIABLE TO YOU,
OR ANY SUBSEQUENT OWNER OR OTHER USER OF THE SUPPORTED PRODUCT, FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LIABILITY OR DAMAGES FOR THE
SUPPORTED PRODUCT NOT BEING AVAILABLE FOR USE, LOSS OR CORRUPTION OF DATA OR SOFTWARE,
PERSONAL INJURY, DEATH, OTHER INDIRECT LOSS DUE TO SUPPORTED PRODUCT FAILURE, OR ANY AND
ALL INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THE SUPPORTED PRODUCT, EVEN IF YOU HAVE
ADVISED DELL OF THE POSSIBILITY OF SUCH DAMAGES. NEITHER PARTY SHALL HAVE LIABILITY FOR THE
FOLLOWING: (1) LOSS OF REVENUE, INCOME, PROFIT OR SAVINGS; (2) LOST OR CORRUPTED DATA OR
SOFTWARE, LOSS OF USE OF A SYSTEM OR NETWORK OR THE RECOVERY OF SUCH; (3) LOSS OF BUSINESS
OPPORTUNITY; (4) BUSINESS INTERRUPTION OR DOWNTIME; OR (5) DELIVERABLES, DELL PRODUCTS OR
THIRD-PARTY PRODUCTS NOT BEING AVAILABLE FOR USE. BY ENTERING INTO THIS AGREEMENT, YOU
EXPRESSLY WAIVE ANY CLAIMS DESCRIBED IN THIS PARAGRAPH. YOU AGREE AND UNDERSTAND THAT
DELL WILL NOT BE RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR
AMOUNT PAID BY YOU FOR THE PURCHASE OF THIS SERVICE FOR EACH SUPPORTED PRODUCT COVERED
BY THIS AGREEMENT. SOME STATES AND JURISDICTIONS DO NOT ALLOW TOTAL OR PARTIAL EXCLUSION
OR LIMITATION OF ANY DAMAGES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF
THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. BUT IN SUCH CASES THIS CLAUSE
SHALL BE INTERPRETED AS TO EXONERATE OR LIMIT LIABILITY AS EXTENSIVELY AS PERMITTED BY
APPLICABLE LAW.
Third Party Warranties. These Services may require Dell to access hardware or software that is not manufactured
by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer
works on the hardware or software. Customer will ensure that Dell's performance of Services will not affect such
warranties or, if it does, that the effect will be acceptable to Customer. Dell does not take responsibility for third
party warranties or for any effect that the Services may have on those warranties.
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Dell Services Terms & Conditions
This Service Description is entered between you, the customer (“you” or “Customer”), and the Dell
entity identified on your invoice Order Documentation for the purchase of this Service.
For U.S. Consumers: Dell is pleased to provide these services to Consumers in accordance with this Service
Description and the U.S. “Consumer Terms of Sale” at http://www.dell.com/terms (referred to as
an ”Agreement”).
For Business Customers: This Service is provided subject to and governed by Customer’s separate
signed master services agreement with Dell that explicitly authorizes the sale of this Service. In the
absence of such agreement, depending on Customer’s location, this Service is provided subject to and
governed by either Dell’s Commercial Terms of Sale or the agreement referenced in the table below
(as applicable, the “Agreement”).
For All Customers: Please see the table below which lists the URL applicable to your Customer location
where your Agreement can be located. The parties acknowledge having read and agree to be bound by
such online terms.
Terms & Conditions Applicable to Your Purchase of Dell Services
Customer
Location
United States
Canada
Latin
America &
Caribbean
Countries
Asia-PacificJapan
Europe,
Middle East,
& Africa
13
Customers Purchasing
Dell Services Directly From Dell
Customers Purchasing Dell Services
Through an Authorized Dell Reseller
Consumers: U.S. Consumer Terms of Sale at
www.dell.com/terms
Consumers: U.S. Consumer Terms of Sale at www.dell.com/terms
Businesses: www.dell.com/CTS
Businesses: www.dell.com/CTS
www.dell.ca/terms (English)
www.dell.ca/conditions (French-Canadian)
www.dell.ca/terms (English)
www.dell.ca/conditions (French-Canadian)
Local www.dell.com country-specific website or
www.dell.com/servicedescriptions/global.*
Local
www.dell.com
country-specific
www.dell.com/servicedescriptions/global.*
Local www.dell.com country-specific website or
www.dell.com/servicedescriptions/global.*
Service Descriptions and other Dell service documents which you may
receive from your seller shall not constitute an agreement between you
and Dell but shall serve only to describe the content of Service you are
purchasing from your seller, your obligations as a recipient of the
Service and the boundaries and limitations of such Service. As a
consequence hereof any reference to “Customer” in this Service
Description and in any other Dell service document shall in this context
be understood as a reference to you whereas any reference to Dell
shall only be understood as a reference to Dell as a service provider
providing the Service on behalf of your seller. You will not have a direct
contractual relationship with Dell with regards to the Service described
herein. For the avoidance of doubt any payment terms or other
contractual terms which are by their nature solely relevant between a
buyer and a seller directly shall not be applicable to you and will be as
agreed between you and your seller.
Local www.dell.com country-specific website or
www.dell.com/servicedescriptions/global.*
Service Descriptions and other Dell service documents which you may
receive from your seller shall not constitute an agreement between you
and Dell but shall serve only to describe the content of Service you are
purchasing from your seller, your obligations as a recipient of the
Service and the boundaries and limitations of such Service. As a
consequence hereof any reference to “Customer” in this Service
Description and in any other Dell service document shall in this context
be understood as a reference to you whereas any reference to Dell
In addition, customers located in France,
Germany and the UK can select the applicable
URL below:
France:
www.dell.fr/ConditionsGeneralesdeVente
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website
or
Germany: www.dell.de/Geschaeftsbedingungen
UK: www.dell.co.uk/terms
shall only be understood as a reference to Dell as a service provider
providing the Service on behalf of your seller. You will not have a direct
contractual relationship with Dell with regards to the Service described
herein. For the avoidance of doubt any payment terms or other
contractual terms which are by their nature solely relevant between a
buyer and a seller directly shall not be applicable to you and will be as
agreed between you and your seller.
* Customers may access their local www.dell.com website by simply accessing www.dell.com from a computer
connected to the Internet within their locality or by choosing among the options at Dell’s “Choose a
Region/Country” website available at http://www.dell.com/content/public/choosecountry.aspx?c=us&l=en&s=gen.
All Customers:
Prior to the expiration of your service contract and subject to the limitations set forth in this Service Description,
you may be able to extend your service period based on available options then in effect for your Supported
Product; provided however, that the duration of your service contract shall not extend beyond the duration of the
Limited Hardware Warranty (including any warranty extensions). Customer further agrees that by renewing,
modifying, extending or continuing to utilize the Service beyond the initial term, the Service will be subject to the
then-current Service Description available for review at www.dell.com/servicedescriptions/global.
To the extent that any terms of this Service Description conflict with any terms of the Agreement, the terms of this
Service Description will prevail, but only to the extent of the specific conflict, and will not be read or deemed to
replace any other terms in the Agreement which are not specifically contradicted by this Service Description.
By placing your order for the Services, receiving delivery of the Services, utilizing the Services or associated software
or by clicking/checking the “I Agree” button or box or similar on the Dell.com website in connection with your
purchase or within a Dell software or Internet interface, you agree to be bound by this Service Description and the
agreements incorporated by reference herein. If you are entering this Service Description on behalf of a company
or other legal entity, you represent that you have authority to bind such entity to this Service Description, in which
case “you” or “Customer” shall refer to such entity. In addition to receiving this Service Description, Customers in
certain countries may also be required to execute a form of signed Order Documentation.
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C. Whole Unit Replacement; Failure to Return. If
Dell determines that a part or component of the
defective Supported Product is one that is easily
disconnected and reconnected (such as a
keyboard or monitor), or if Dell determines that
the Supported Product is one that should be
replaced as a whole unit, Dell reserves the right to
send Customer a whole replacement unit. All
Dell
service
parts
or
components
removed from the Supported Product and
any original products for which customer
received a replacement product become
the property of Dell. If a Dell delivers a
replacement part, component, or product to
Customer, Customer must relinquish the
defective item to Dell, other than a hard drive
retained pursuant to the Keep Your Hard Drive
service terms for the affected system in
which case Customer may retain the respective
hard drive(s). If Customer does not relinquish the
defective item to Dell as required above, or if (in
the event the replacement unit was not delivered
in person by a Dell technician) the defective unit
is not returned within ten (10) days, Customer
agrees to pay Dell for the replacement unit upon
receipt of invoice.
IF YOU FAIL TO PAY DELL
FOR ANY PART, COMPONENT, OR PRODUCT,
THEN DELL MAY CANCEL THIS AGREEMENT,
SUSPEND YOUR WARRANTY AND/OR SERVICE
SUPPORT ON ANY DELL PRODUCT YOU MAY
OWN UNTIL THE APPLICABLE AMOUNT IS PAID,
AND/OR TAKE OTHER LEGAL STEPS. A
suspension of warranty or service for failure to
properly return a part, component, or product
will not toll the term of your warranty.
Additional Terms & Conditions
Applicable to Support & WarrantyRelated Services
1.
Supported Products
This Service is available on Supported Products which
includes select Dell OptiPlex™, Latitude™, VenueTM,
Inspiron™, XPS™, Alienware™, Chromebooks™,
Precision™ and Vostro™ systems which are
purchased in a standard configuration , as well as
select MicrosoftTM Surface ProTM tablets (”Supported
Products”).
Supported Products are added
regularly, so please contact your Dell sales
representative for the most up-to-date list of Services
that are available on your Dell or non-Dell products.
Each Dell Supported Product is tagged with a serial
number (the "Service Tag").
A separate service
agreement must be purchased by Customer for each
Supported Product. For example, a printer purchased
with a laptop is not covered by the laptop’s service
contract; the printer and the laptop will each need
their own service contract. Please refer to the
Service Tag on your Supported Product when
contacting Dell for this Service.
2.
Support services
A. Limited Hardware Warranty.
Support-related
services pursuant to a Qualified Incident on
Supported Products may include technical
support options (remote, telephone, Internet,
etc.) and service parts and related labor services
to repair or replace defect(s) in workmanship
pursuant to and occurring within the limited
warranty period applicable to Customer's
Supported Product(s). Dell's Limited Hardware
Warranty
is
available
for
review
at
www.Dell.com/Warranty or posted outside of
the United States at your regional Dell.com
website. The Microsoft Surface Pro Warranty
(available
at:
http://www.microsoft.com/surface/enus/support/documents) covers Surface Pro
Supported Products for the first year of
customer’s service terms (as defined below).
Additional state-specific terms and conditions
related to Consumer purchasers of MicrosoftTM
Surface Pro 3TM tablets are included in the
State-Specific Provisions in Exhibit A below.
D. Parts Stocked.
Dell currently stocks parts in
various locations throughout the world. Selected
parts may not be stocked in the location closest
to a Customer's site. If a part that is needed to
repair the Supported Product is not available from
a Dell facility near the Customer's location and
must be transferred from another facility, it will be
shipped as soon as is practical and commercially
reasonable.
E. Service Parts. Dell uses and Customer expressly
authorizes the use of new and reconditioned
parts made by various manufacturers in
performing warranty repairs.
3. Term of Service.
B. Hardware Coverage Restrictions.
Hardware
coverage limitations may apply and service
offerings may be available to extend these
hardware limitations for an additional fee. Please
see
www.Dell.com/Warranty for
warranty
information or contact a Dell technical support
analyst for more details.
This Service Description
commences on the date listed on your Order
Documentation and continues through the term
(“Term”) indicated on the Order Documentation. As
applicable, the number of systems, products,
licenses, installations, deployments, managed end
points or end-users for which Customer has
purchased any one or more Services, the rate or
price, and the applicable Term for each Service is
indicated on Customer’s Order Documentation or
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other mutually-agreed upon form of invoice, order
acknowledgment or purchase order. Unless
otherwise agreed in writing between Dell and
Customer, purchases of Services under this
Agreement shall be solely for Customer’s own
internal use and not for resale or service bureau
purposes.
analyst or on-site technician; or

If Dell cancels this Service, Dell will send
Customer written notice of cancellation at the
address indicated on Customer’s invoice. The
notice will include the reason for cancellation
and the effective date of cancellation, which will
be not less than ten (10) days from the date Dell
sends notice of cancellation to Customer,
unless state law requires other cancellation
provisions that may not by varied by agreement.
If Dell cancels this service pursuant to this
paragraph, Customer shall not be entitled to any
refund of fees paid or due to Dell.
4. Important Additional Information
A. Rescheduling.
Once this service has been
scheduled, any changes to the schedule must
occur at least 8 calendar days prior to the
schedule date.
If Customer reschedules this
service within 7 days or less prior to the schedule
date, there will be a rescheduling fee not to
exceed 25% of Dell’s then-current sales price for
the services.
Customer agrees that any
rescheduling of the service will be confirmed at
least 8 days prior to commencement of the
service.
B. Commercially Reasonable Limits to Scope of
service. Dell may refuse to provide Services if, in
its opinion, providing the Services creates an
unreasonable risk to Dell or Dell’s Service
providers or is beyond the scope of Services. Dell
is not liable for any failure or delay in performance
due to any cause beyond its control. Service
extends only to uses for which the Supported
Product was designed.
If you purchased this service from a seller other
than Dell, please see your sales receipt or other
sales documentation for return policy, and
please visit your original place of purchase for
returns, cancellations, or refunds.
F.
C. Optional Services. Optional services (including
point-of–need support, installation, consulting,
managed, and professional, support or training
services) may be available for purchase from Dell
and will vary by Customer location. Optional
services may require a separate agreement with
Dell. In the absence of such agreement, optional
services are provided pursuant to this Agreement.
D.
Recording Calls.
In carrying out its
obligations, Dell, or its third party subcontractors, may at its discretion and solely
for the purposes of monitoring the quality of
Dellʼs response, record part or all of the calls
between you and Dell. By utilizing these
Services, you consent to have your calls
with Dell or its third-party subcontractors
monitored or recorded.
E. Cancellation. Cancellation terms for Consumer
customers are included in Exhibit A.
For all other customers, Dell may cancel this Service
at any time during the Service term for any of the
following reasons:
16

Customer fails to pay the total price for
this Service in accordance with the invoice
terms;

Customer is abusive, threatening, or
refuses to cooperate with the assisting
Dell ProSupport Plus
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Customer fails to abide by all of the terms
and conditions set forth in this Service
Description.
Geographic Limitations and Relocation.
This
Service will be delivered to the site(s) indicated on
the Customer’s invoice.
This Service is not
available at all locations.
Service options,
including service levels, technical support hours,
and on-site response times will vary by geography
and configuration, and certain options may not
be available for purchase in Customer’s location,
so please contact a sales representative for
these details. Support outside of the country in
which Customer purchased this Service (e.g.,
while Customer is traveling) may be available on
a commercially reasonable efforts basis (e.g., not
available in all countries, not available on all parts,
not available to all Customers). . Dell’s obligation
to supply the Services to relocated Supported
Products is subject to local service availability and
may be subject to additional fees, and to
inspection and recertification of the relocated
Supported Products at Dell’s then current time
and materials consulting rates.
Customer will
provide Dell with sufficient and safe access to
Customer’s facilities at no cost to Dell for Dell to
fulfill Dell’s obligations.
For EMEA customers,
unless stated otherwise in this service description,
on-site service is available up to a distance of
150km from nearest PUDO [contact your sales
representative for more information].
G. Transfer of Service. Subject to the limitations set
forth in this Service Description, Customer may
transfer this Service to a third party who
purchases Customer’s entire Supported Product
before the expiration of the then-current service
term, provided Customer is the original purchaser
of the Supported Product and this Service, or
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February 2016
Customer purchased the Supported Product and
this Service from its original owner (or a previous
transferee) and complied with all the transfer
procedures available at www.support.dell.com. A
transfer fee may apply. Please note that if
Customer or Customer’s transferee moves the
Supported Product to a geographic location in
which this Service is not available (or is not
available at the same price) as Customer paid for
this Service, Customer may not have coverage or
may incur an additional charge to maintain the
same categories of support coverage at the new
location. If Customer chooses not to pay such
additional charges, Customer’s Service may be
automatically changed to categories of support
which are available at such price or a lesser price
in such new location with no refund available.
H.
EXCLUSIVE STATEMENT OF THE AGREEMENT
BETWEEN YOU AND DELL AND IT SUPERSEDES
ALL PRIOR ORAL AND WRITTEN PROPOSALS
AND COMMUNICATIONS PERTAINING TO THE
SUBJECT MATTER HEREOF.
M.
WARRANTY EXCLUSION.
DELL MAKES NO
WARRANTY AS TO THE SERVICES PROVIDED
HEREUNDER, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. DELL
EXPRESSLY DISCLAIMS ALL WARRANTIES AS TO
THE SERVICES PROVIDED HEREUNDER.
N.
LIMITATION OF REMEDY. YOUR EXCLUSIVE
REMEDY AND DELL’S ENTIRE, COLLECTIVE
LIABILITY IN CONTRACT, TORT OR OTHERWISE,
UNDER THIS AGREEMENT IS THE REPAIR OF THE
DEFECTIVE PRODUCT OR COMPONENTS IN
ACCORDANCE WITH THIS AGREEMENT. IF DELL
IS UNABLE TO MAKE SUCH REPAIR, YOUR
EXCLUSIVE REMEDY AND DELL’S ENTIRE
LIABILITY WILL BE THE PAYMENT OF ACTUAL
DAMAGES NOT TO EXCEED THE CHARGE PAID
BY YOU IN THE PRECEDING TWELVE (12)
MONTHS OR, IF NO CHARGE WAS PAID, THE
THEN-CURRENT PUBLISHED ANNUAL CHARGES
FOR
THIS
AGREEMENT.
UNDER
NO
CIRCUMSTANCES WILL DELL BE LIABLE TO YOU
OR ANY OTHER PERSON FOR ANY DAMAGES,
INCLUDING,
WITHOUT
LIMITATION,
ANY
INDIRECT,
INCIDENTAL,
SPECIAL,
OR
CONSEQUENTIAL DAMAGES, EXPENSES, COST,
PROFITS, LOST SAVINGS OR EARNINGS, LOST
OR CORRUPTED DATA, OR OTHER LIABILITY
ARISING OUT OF OR RELATED TO THIS
AGREEMENT, OR OUT OF THE INSTALLATION,
DEINSTALLATION, USE OF, OR INABILITY TO USE
THE PRODUCT, OR OUT OF THE USE OF ANY
SERVICE MATERIALS PROVIDED HEREUNDER.
THIS AGREEMENT GIVES YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY HAVE OTHER RIGHTS
THAT VARY BY JURISDICTION OR LOCATION.
SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF (i) INCIDENTAL
OR CONSEQUENTIAL DAMAGES OR (ii) IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSIONS MAY
NOT APPLY.
Binding Arbitration.
THIS AGREEMENT
REQUIRES THE USE OF ARBITRATION ON AN
INDIVIDUAL BASIS TO RESOLVE ANY AND ALL
DISPUTES OR CONTROVERSIES BETWEEN
CUSTOMER AND DELL, RATHER THAN JURY
TRIALS OR CLASS ACTIONS, ACCORDING TO
THE TERMS IN DELL’S U.S. TERMS OF SALE (see
www.dell.com/terms). Neither Dell nor you
may institute any action in any form arising out
of this Service Description more than eighteen
(18) months after the cause of action has arisen,
or in the case of nonpayment, more than
eighteen (18) months from the date of last
payment. For commercial customers only: The
dispute resolution terms and conditions that
apply to this agreement and your purchase of
this Service are set forth in either the Dell
Commercial Terms of Sale (available at
www.dell.com/terms) or your separately-signed
master services agreement with Dell that
explicitly authorizes the sale of this Service.
I. Notices. Any written notices provided by you to
Dell must be sent to the following address: Dell
Marketing L.P., One Dell Way, Round Rock, TX
78682, Attn: Service and Support Department.
J. Governing Law. THIS AGREEMENT SHALL, TO
THE EXTENT PERMITTED BY APPLICABLE LAW,
BE GOVERNED BY THE LAWS OF THE STATE OF
TEXAS, WITHOUT REGARD TO CONFLICTS OF
LAWS RULES.
K.
Assignment. Dell reserves the right to assign its
rights and obligations under this Service
Description to a qualified third party designated
by Dell. In the event of such an assignment, you
agree to look solely to the third party assignee for
performance under this agreement.
L.
17
Complete
Agreement.
DESCRIPTION
IS
THE
Dell ProSupport Plus
THIS
SERVICE
COMPLETE
AND
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For more information about any of our service offerings, please contact your Dell representative or visit
www.dell.com/services. Availability varies by country. To learn more, customers and Dell Channel Partners
should contact your sales representative for more information.
© 2016 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to
either the entities claiming the marks and names or their products. Dell’s terms and conditions of sale apply and
by referring to the text and the chart above titled “Dell Services Terms & Conditions”. A printed hard copy of
Dell’s terms and conditions of sale is also available upon on request.
Exhibit A
Country-Specific and State-Specific Terms and Conditions
Country-Specific Provisions on Governing Law and Jurisdiction for Asia-Pacific and Japan (APJ)
Customers. The governing law and which courts can adjudicate any dispute arising out of or in
connection with this Agreement depends on where Customer is domiciled. Each party agrees to the
applicable governing law below, without regard to choice or conflicts of law rules or the United Nations
Convention on the International Sale of Goods, and to the exclusive jurisdiction of the applicable courts
below.
If Customer is domiciled in:
The governing law is:
The courts having jurisdiction are:
China
Laws of People's Republic of China
Hong Kong
Laws of Hong Kong
Taiwan
Laws of Taiwan
Korea
Laws of Korea
Malaysia
Laws of Malaysia
Singapore
Laws of Singapore
Thailand
Laws of Thailand
India
Laws of India
Exclusive jurisdiction of the People's
Court in Xiamen
Non-exclusive jurisdiction of the courts
of Hong Kong
Non-exclusive jurisdiction of the Taipei
District Court in the ROC
Non-exclusive jurisdiction of the Seoul
Central Regional Court
Non-exclusive jurisdiction of the courts
of Malaysia
Non-exclusive jurisdiction of the courts
of Singapore
Non-exclusive jurisdiction of the courts
of Thailand
exclusive jurisdiction of the courts in
Bangalore
Japan
Laws of Japan
Exclusive jurisdiction of the Tokyo
District Court of Japan
Any other country in the Asia Pacific &
Japan region except Australia, and
Japan
Laws of Singapore
Non-exclusive jurisdiction of the courts
of Singapore
Additional State-Specific Provisions for Certain Consumer Customers in the U.S. Dell offers certain products
for personal, family, or household use. Unless otherwise required by law, the following terms apply only to customers
who purchase such products for the customer’s own personal, family, or household use and not for resale, research,
business, or other purposes (“Consumers”). The term “Agreement” in this Exhibit A refers to this Service
Description.
A. CANCELLATION. If you purchased this service from a seller other than Dell, please see your sales receipt
or other sales documentation for return policy, and please visit your original place of purchase for
returns, cancellations, or refunds. FOR CUSTOMERS WHO PURCHASED FROM DELL, YOU MAY
CANCEL THIS AGREEMENT BY PROVIDING TO DELL AT LEAST THIRTY (30) DAYS WRITTEN NOTICE OF
THE DECISION TO CANCEL. DELL WILL ISSUE A REFUND TO YOU FOR ANY UNUSED PORTION OF THE
SERVICE TERM FOR WHICH YOU HAVE PAID. IF MORE THAN THIRTY (30) DAYS HAVE TRANSPIRED
FOR THE CURRENT CONTRACT YEAR, THEN A REFUND WILL NOT BE PAID FOR THAT CURRENT
CONTRACT YEAR. THE BASE LIMITED HARDWARE WARRANTY MAY NOT BE CANCELLED.
CANCELLATION OF EXTENDED WARRANTIES OR ADDITIONAL SERVICES AT ANY TIME AFTER THE
ORDER IS PLACED MAY REDUCE ANY APPLICABLE DISCOUNT AND MAY REQUIRE RETURN OF THE
COMPLETE PRODUCT. DELL MAY IMMEDIATELY CANCEL THIS AGREEMENT AND YOU WILL NOT BE
ENTITLED TO A REFUND IF YOU FAIL TO ABIDE BY ALL OF THE TERMS AND CONDITIONS SET FORTH
IN THIS SERVICE DESCRIPTION, IF YOU FAIL TO MAKE ANY PAYMENT WHEN DUE, IF YOU FAIL TO
PROVIDE A LOCATION AT YOUR HOME THAT IS CONDUCIVE TO PRODUCT REPAIR, IF YOU INSIST ON
SERVICE TO BE PROVIDED AT VARYING LOCATIONS, IF YOU FAIL TO PROPERLY RESTRAIN A PET, IF
YOU ARE ABUSIVE OR REFUSE TO COOPERATE WITH OUR TECHNICIAN, IF YOU THREATEN OUR
TECHNICIAN EITHER VERBALLY OR PHYSICALLY, OR IF YOUR LOCATION OR THE GENERAL AREA
WHERE THE PRODUCT IS LOCATED IS INFESTED WITH INSECTS, RODENTS, PESTS, BIOHAZARDS,
HUMAN OR ANIMAL EXCREMENT AND/OR CHEMICALS AS REASONABLY DETERMINED TO BE UNSAFE
BY OUR TECHNICIAN. If Dell cancels this Service, Dell will send Customer written notice of cancellation
at the address indicated on Customer’s invoice or the last-known address in Dell’s records. The notice
will include the reason for cancellation and the effective date of cancellation, which will be not less than
ten (10) days from the date Dell sends notice of cancellation to Customer. Local law may require other
cancellation provisions that may not be varied by agreement. State-specific cancellation provisions that
may apply to United States Consumers are detailed in the State-Specific section below.
B.
State-Specific Provisions. The terms stated in this section are specific to warranties and services
purchased for a separate charge in certain states. If you are not a permanent resident of the state
identified in each paragraph below at the time you purchase the service for a separate charge, then you
are not eligible for these rights and/or remedies. We are not obligated to provide the service under these
terms except in the states specified below.
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
Alabama, Georgia and Kentucky Customers. The obligations of Dell under this Agreement are
backed by the full faith and credit of Dell.
California Customers. You may cancel this Agreement at any time by following the procedures for
cancellation set forth in this Agreement. If you cancel this Agreement within 30 days of receipt of
this Agreement, you will receive a full refund if no claims have been made against the contract. If
any claim has been made against the contract, then you will receive a pro-rata refund based on the
retail value of any service performed. If you cancel this Agreement after thirty (30) days of your
receipt of this Agreement, you are entitled to a pro-rata refund as follows: Refund = The Total Price
minus (a) the number of days from the date you receive the covered hardware until we receive
notice of your cancellation divided by the term of this Agreement; (b) 0.1 multiplied by the Total
Price; and (c) the cost of any repair or replacement provided to you before cancellation.
Illinois Customers. You may cancel this Agreement at any time by following the procedures for
cancellation set forth in this Agreement. If you cancel this Agreement after thirty (30) days of your
receipt of this Agreement, you are entitled to a pro-rata refund as follows: Refund = The Total Price
minus (a) the number of days from the date you receive the covered hardware until we receive
notice of your cancellation divided by the term of this Agreement; (b) 0.1 multiplied by the Total
Price; and (c) the cost of any repair or replacement provided to you before cancellation.
Florida Customers. The terms stated in this paragraph are specific to permanent residents of Florida
who purchase both the hardware and this Agreement for personal, family or household purposes. If
you are not a permanent resident of Florida at the time you purchase the hardware and this
Agreement for personal, family or household purposes, then you are not eligible for these rights
and/or remedies. You may cancel this Agreement at any time by following the procedures for
cancellation set forth in this Agreement. In the event you cancel this Agreement, you are entitled to
a refund, which shall be based upon 90 percent of the unearned pro-rata purchase price less any
claims that have been paid or less the cost of repairs made on your behalf. In the event the contract
is canceled by Dell, the refund shall be based upon 100 percent of the unearned pro-rata purchase
price. Arbitration of any and all claims and disputes arising solely out of the terms and conditions of
this Agreement is non-binding unless the parties agree in writing at the time a claim is asserted or a
demand for arbitration is made that both parties want the arbitration to be binding. This Agreement
shall be governed by the laws of the State of Texas; however, to the extent such governing law is
expressly prohibited by Florida's laws governing service warranty associations in certain instances,
then the laws of Florida shall govern in such instances. No fees for service transfer or downgrading
due to geographic limitations apply. If service downgrades are required as a result of transferring
the hardware to a new location, then you may cancel this Agreement and receive a pro-rata refund
as set forth immediately above. Dell Marketing L.P. is a licensed service warranty association in
Florida, and it is the issuer of this Agreement.
Hawaii Customers. If you cancel this Agreement pursuant to the procedures for cancellation set
forth in this Agreement and we fail to refund the purchase price of this Agreement to you within
forty-five (45) days after your cancellation, we are obligated to pay you a penalty of 10% per month
of the amount of the refund due and owing to you. Your right to cancel this Agreement only applies
to the original owner of the Agreement and may not be transferred to subsequent owners of the
Agreement. The obligations of Dell under this Agreement are backed by the full faith and credit of
Dell.
Maine Customers. You may cancel this Agreement at any time by following the procedures for
cancellation set forth in this Agreement. If you cancel this Agreement within twenty (20) days after
we sent the Agreement to you or within ten (10) days of delivery if the Agreement was provided to
you at the time of sale and you have not made a claim under this Agreement, then this Agreement
is void and Dell shall refund to the Agreement holder, or credit the account of the Agreement
holder for the full purchase price of the Agreement and any sales tax refund required by state law.
The right to void this Agreement as provided in this subsection is not transferable and shall apply
only to the original purchaser of the Agreement, and only if no claim has been made prior to the
return of the Agreement to Dell. If you cancel this Agreement pursuant to the procedures for
cancellation set forth in this Agreement and we fail to refund the purchase price of this Agreement
to you within forty-five (45) days after your cancellation, we are obligated to pay you a penalty of
10% per month of the amount of the refund due and owing to you. After the applicable twenty (20)
or ten (10) day period has lapsed or if a claim has been made under the Agreement during that time
period, you may cancel the Agreement and we will refund to you 100% of the unearned pro rata
provider fee, less any claims paid. An administrative fee not to exceed 10% of the provider fee may
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apply. If Dell cancels this Agreement, Dell shall mail a written notice to the owner of this Agreement
at the last known address of such owner that is contained in our records at least fifteen (15) days
prior to cancellation by Dell and the notice will state the effective date of the cancellation and
reason for the cancellation. If this Agreement is cancelled by Dell for a reason other than nonpayment of the provider fee, Dell will refund to you 100% of the unearned pro rata provider fee, less
any claims paid. An administrative fee not to exceed 10% of the provider fee may apply upon
cancellation by Dell. Obligations of the provider under this Agreement are backed by the full faith
and credit of Dell.
Maryland Customers. If you return the service contract within twenty (20) days of the date the
contract was mailed to you, or the date the contract was delivered to you if it was delivered at the
time of sale, and if no claim has been made under the contract, the service contract will be void and
Dell will refund to you, or credit your account, the full purchase price of the service contract. If we
fail to refund the purchase price of the service contract to you within forty-five (45) days after your
cancellation, we are obligated to pay you a penalty equal to ten (10) percent of the value of the
consideration paid for the service contract for each month that the refund is not paid or credited.
Your right to void this service contract is not transferrable and applies only to the original purchaser
of the service contract, and only if no claim has been made prior to cancellation.
Massachusetts Customers. You may cancel this Agreement at any time by following the procedures
for cancellation set forth in this Agreement. If you cancel this Agreement within twenty (20) days
after we sent the Agreement to you or within ten (10) days of delivery if the Agreement was
provided to you at the time of sale and you have not made a claim under this Agreement, then this
Agreement is void and Dell shall refund to the Agreement holder, or credit the account of the
Agreement holder or other payer of record, if different, for the full purchase price of the Agreement.
The right to void this Agreement as provided in this subsection is not transferable and shall apply
only to the original purchaser of the Agreement, and only if no claim has been made prior to the
return of the Agreement to Dell. If you cancel this Agreement pursuant to the procedures for
cancellation set forth in this Agreement and we fail to refund the purchase price of this Agreement
to you within forty-five (45) days after your cancellation, we are obligated to pay you a penalty of
10% per month of the amount of the refund due and owing to you. If Dell cancels this Agreement,
Dell shall mail a written notice to the owner of this Agreement at the last known address of such
owner that is contained in our records at least five (5) days prior to cancellation by Dell. Prior notice
is not required if Dell cancels due to: nonpayment; a material misrepresentation; or a substantial
breach of duties by the service contract holder relating to the covered product or its use.
Obligations of the provider under this Agreement are backed by the full faith and credit of Dell.
Montana Customers. Obligations of the provider under this Agreement are backed by the full faith
and credit of the provider.
Nevada Customers. You may cancel this Agreement at any time by following the procedures for
cancellation set forth in this Agreement. If you cancel this Agreement within twenty (20) days after
your receipt of this Agreement and you have not made a claim under this Agreement, you are
entitled to a full refund of the Total Price. If you cancel this Agreement any time after twenty (20)
days after your receipt of this Agreement or if you cancel this Agreement and have made a claim at
any time under this Agreement, you are entitled to a refund of the unearned premium calculated on
a pro rata basis, minus a cancellation fee of 10% of the Total Price. We may cancel this Agreement
for any reason within seventy (70) days after your receipt of this Agreement. We may cancel this
Agreement thereafter only if:

You fail to pay an amount when due;

You are convicted of a crime that results in additional service under this Agreement;

It is discovered that you committed fraud or made a material misrepresentation in obtaining
this Agreement or submitting a claim;

It is discovered that you engaged in an act or omission, or violated a condition of this
Agreement, after the date of this Agreement which substantially and materially increases the
service due under this Agreement; or

A material change occurs to the nature or scope of the service that causes it to be substantially
and materially increased beyond that contemplated as of the date of this Agreement.
If we cancel or suspend this Agreement as provided above, we will send you written notice at the
address indicated in our records. The notice will include the effective date of the cancellation or
suspension, which will not be less than fifteen (15) days after the date we send you the notice of
cancellation or suspension, and you will have the right to contact us to cancel the contract in lieu
of suspension. In addition, in the case of cancellation, you will be entitled to a refund of the
unearned premium calculated on a pro rata basis. If we fail to deliver to you within forty-five (45)
days any unearned premium to which you are entitled as provided above, you will be entitled to an
additional amount equal to 10% of the Total Price for every thirty (30) days such refund is delayed
beyond the 45-day period. You are not required to pay a deductible to receive the service. The
service covers only the types of defects expressly identified in this Agreement. Any other defects in
the hardware existing prior to the date of this Agreement are not covered by the service. Repairs
initiated or completed without Dell’s prior approval will not be covered under this service contract.
The obligations of Dell under this Agreement are backed by the full faith and credit of Dell Inc. This
Agreement shall be governed by the laws of the State of Nevada. The arbitration provisions of this
Agreement shall not apply to disputes arising solely from this Agreement. Dell may assign its
administrative obligations to a third party that is registered in Nevada but may not transfer its
provider obligations unless the new provider files its own service contract in compliance with NEV.
REV. STAT. ANN. §§ 690C.010, et seq.
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New York Customers. If you cancel this Agreement pursuant to the procedures for cancellation set
forth in this Agreement and we fail to refund the purchase price of this Agreement to you within
thirty (30) days after your cancellation, we are obligated to pay you a 10% penalty per month of the
amount of the refund due and owing to you. The obligations of Dell under this Agreement are
backed by the full faith and credit of Dell. In addition to the services specified under this Agreement,
Dell will provide repair and replacement services as to defects in materials or workmanship, or wear
and tear, to the extent provided in Dell’s Limited Hardware Warranty (see
http://www.dell.com/warranty ), including any warranty extensions, the provisions of which Limited
Hardware Warranty are incorporated by reference herein. Dell’s Limited Hardware Warranty may be
included with the purchase and in the price of the covered hardware. Such incorporation by
reference shall not enlarge or diminish your rights or Dell’s obligations under the Limited Hardware
Warranty, provided, however, the duration of this Agreement shall not extend beyond the duration
of the Limited Hardware Warranty (including any warranty extensions). In the event of a conflict
between the provisions of this Agreement and the Limited Hardware Warranty, the provisions of this
Agreement shall control.
North Carolina Customers. You are entitled to written notification before the sale of a service
agreement that the purchase of a service agreement is not required either to purchase or obtain
financing on the covered hardware. You may cancel this Agreement at any time by following the
procedures for cancellation set forth in this Agreement. If you cancel this Agreement after thirty (30)
days of your receipt of this Agreement, you are entitled to a pro-rata refund as follows: Refund =
The Total Price minus (a) the number of days from the date you receive the covered hardware until
we receive notice of your cancellation divided by the term of this Agreement; (b) 0.1 multiplied by
the Total Price; and (c) the cost of any repair or replacement provided to you before cancellation.
Oklahoma Customers. Dell Inc. shall be considered the obligor on the service obligations
hereunder.
Oregon Customers. The obligations of Dell Marketing L.P. under this Agreement are backed by the
full faith and credit of Dell Inc. The contact information for both Dell Marketing L.P. and Dell Inc. is
One Dell Way, Round Rock, TX 78682, Attn: Service and Support Department, (800) 624-9897. The
arbitration provisions in this Agreement shall not apply to disputes arising solely from this
Agreement. This Agreement shall be governed by the laws of the State of Oregon.
South Carolina Customers. If you cancel this Agreement pursuant to the procedures for
cancellation set forth in this Agreement and we fail to refund the purchase price of this Agreement
to you within forty-five (45) days after your cancellation, we are obligated to pay you a 10% penalty
per month of the amount of the refund due and owing to you. Your right to cancel this Agreement
only applies to the original owner of the Agreement and may not be transferred to subsequent
owners of the Agreement. If we cancel this Agreement, we will send you written notice of the
cancellation at least fifteen (15) days prior to the effective date of cancellation. The obligations of
Dell under this Agreement are backed by the full faith and credit of Dell. If we do not timely resolve
such matters within sixty (60) days of proof of loss, you may contact the South Carolina
Department of Insurance, Post Office Box 100105, Columbia, South Carolina 29202-3105, or (800)
768-3467.
Texas Customers. If you cancel this Agreement pursuant to the procedures for cancellation set
forth in this Agreement and we fail to refund the purchase price of this Agreement to you within
forty-five (45) days after your cancellation, we are liable to you for a penalty of no more than 10%
per month of the amount of the refund due and owing to you. Your right to cancel this Agreement
only applies to the original owner of the Agreement and may not be transferred to subsequent
owners of the Agreement. The obligations of Dell under this Agreement are backed by the full faith
and credit of Dell. Any unresolved complaints concerning Dell or questions concerning the
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regulation of service contract providers may be addressed to: Texas Department of Licensing and
Regulation, P.O. Box 12157, Austin, Texas 78711-2157, telephone (512) 4636599 or (800) 803-9202
(within Texas).
Washington Customers. If you cancel this Agreement pursuant to the procedures for cancellation
set forth in this Agreement above and we fail to refund the purchase price of this Agreement to you
within thirty (30) days after your cancellation, we are obligated to pay you a penalty of 10% per
month of the amount of the refund due and owing to you. Your right to cancel this Agreement only
applies to the original owner of the Agreement and may not be transferred to subsequent owners of
the Agreement. If we cancel this Agreement as provided above, we will send you written notice at
the address indicated in our records at least twenty-one (21) days prior to the effective date of that
cancelation. The notice will state the effective date of the cancellation the true and actual reason
for the cancellation. The obligations of Dell under this Agreement are backed by the full faith and
credit of Dell. The arbitration provisions in this Agreement do not apply to the extent those
provisions are expressly prohibited by Washington law. Those laws, including Wash. Rev. Code
48.110.070(14) and the state Uniform Arbitration Act (Wash. Rev. Code 7.04A et seq.), may give you
certain rights, such as a right to arbitrate in Washington at a location in closest proximity to your
permanent residence (unless you and Dell agree otherwise).
Wisconsin Customers. This Agreement is subject to limited regulation by the Office of the
Commissioner of Insurance. Dell Inc. shall be considered the obligor on the service obligations
hereunder.
Wyoming Customers. The arbitration provisions in this Agreement do not apply to the extent those
provisions are expressly prohibited by Wyoming law. Those laws may give you certain rights, such
as the right to voluntarily enter into a written agreement to arbitrate, and, to the extent required by
Article 19, Section 8 of the Constitution of the State of Wyoming, arbitration of any and all claims
and disputes arising solely out of the terms and conditions of this Agreement is non-binding unless
the parties agree in writing that both parties want the arbitration to be binding. The final
determination in any proceeding instituted pursuant to the arbitration provisions set forth in this
Agreement may be submitted to a court of competent jurisdiction in accordance with Sections 136-101 to -119 of the Wyoming Statutes. This Agreement shall be governed by the laws of the State
of Texas; however, to the extent such governing law is expressly prohibited by Wyoming’s laws
governing service contract providers in certain instances, then the laws of Wyoming shall govern in
such instances. The obligations of the provider under this service contract are backed by the full
faith and credit of the provider. If you cancel this Agreement within thirty (30) days after this
Agreement was provided to you and no claims have been made against this Agreement, then this
Agreement is void and we shall refund to the Agreement holder, or credit the account of the
Agreement holder, with the full purchase price of the Agreement. The right to void the Agreement
as provided in the preceding sentence is not transferable and shall apply only to the original
Agreement purchaser. If you cancel this Agreement after thirty (30) days of your receipt of this
Agreement, you are entitled to a pro-rata refund as follows:

Refund = The Total Price minus (a) the number of days from the invoice date or other start date
noted on your invoice or information page until we receive notice of your cancellation divided
by the term of this Agreement; (b) 0.1 multiplied by the Total Price; and (c) the cost of any
repair or replacement provided to you before cancellation. A 10% penalty per month shall be
added to a refund that is not paid within 45 days after return of the service contract.
If Dell cancels this Agreement, Dell shall mail a written notice to the holder of this Agreement at the
last known address of such holder that is contained in our records at least ten (10) days prior to
cancellation by Dell, and the notice shall state the effective date of cancellation and the reason for
cancellation. Prior notice is not required if Dell cancels due to non-payment of the provider fee, a
material misrepresentation by the Agreement holder to Dell, or a substantial breach of duties by the
Agreement holder relating to the covered product or its use.
Exhibit B
Severity Levels
Severity levels will be assigned to Qualified Incidents according to the table(s) below.
Severity
Condition
Dell Response
Customer Role
2
High impact, but imminent
workaround or resolution
available; twenty-four (24)
hours/day by seven (7)
days/week Customer
resource allocation not
available to aid Dell in its
response.
Immediate remote troubleshooting;
Escalation Manager intervention if
remote diagnosis has not been
determined within ninety (90) minutes
of contact. Parts/labor dispatch after
remote troubleshooting and diagnosis.
Provide appropriate staff and
resources to sustain continuous
communication and work efforts.
Site-based senior management
informed and engaged.
3
Minimal business impact.
Remote troubleshooting,
parts/labor dispatched remote
troubleshooting and diagnosis.
Provide point-of-contact information
for case and respond to Dell requests
within twenty-four (24) hours.
On-site Service Options
On-site response options vary depending on the type of service purchased and whether optional “Mission
Critical” enhanced service was purchased with Dell ProSupport. If you purchased ProSupport with an on-site
support service response level, your invoice indicates the applicable on-site service response level, which
corresponds to the tables below. Provided all applicable terms and conditions set forth in this Service
Description have been fulfilled, Dell will dispatch a service technician to the Customer’s business location for a
Qualified Incident as necessary and pursuant to the Severity level and applicable on-site response table below.
If Customer or Customer’s authorized representative is not at the location when the service technician arrives,
the service technician cannot service the Supported Product. The technician will leave a card to let Customer
know he or she was there or attempt to contact Customer by telephone or email. Customer may be charged
an additional charge for a follow-up service call.
Dell ProSupport Plus On-site Response
Type of
On-site Response
On-site Response
Time4
1 to 2 Business Day
Following remote
On-site Response After troubleshooting and
Remote Diagnosis
diagnosis, a technician can
usually be dispatched to
arrive on-site the next
business day.
Outside Continental
United States
(“OCONUS”)
Customers
Following remote
troubleshooting, parts
can be dispatched. Onsite arrival times will
depend on OCONUS
Customer location and
part-availability.
Restrictions/Special Terms

Available 5 days each week (Monday-Friday), 10 hours each day –
excluding holidays.

Requests need to be received before latest local ship time5, you
will be advised of this during your interaction with Dell or
contact your Dell representative for country specific details

Available only on select models of Supported Products.

Limited to Dell-approved (US only) OCONUS Customers.

Availability limited to select systems and locations. See
http://content.dell.com/us/en/fedgov/fed-solutionsoconus.aspx?~ck=bt for details.

Federal Customers should consult OCONUS Service Locations
in Customer’s applicable separately-signed services agreement
with Dell.
For All Other On-site Response Service Options:
Following completion of remote troubleshooting, diagnosis, and problem determination, Dell will determine
if the Qualified Incident requires an on-site service technician and/or parts to be dispatched or if the issue can
be resolved remotely.
Exhibit C
Other Service Response Options
Rapid Return for Repair Service after Remote Troubleshooting. If Customer has purchased a Supported
Product that is not serviceable at Customer’s location, or if Dell determines that a repair option other than
on-site service is required, then, after remote diagnosis and troubleshooting, Dell may provide service in
accordance with one of the service options in the table below. Customer must immediately package the
Supported Product and either mail or schedule carrier pickup on the same day, or the next available day to
maintain Customer’s entitlement, and any delay by Customer in packaging and returning or arranging for
return of the Supported Product will result in delayed response times.
Upon repair or replacement of the Supported Product, Dell will deliver the Supported Product to the carrier for
return shipping to Customer. If non-Dell options added to Customer’s Supported Product are found to be the
cause of the reported problem, a service charge may be applied and repair and return times may be delayed.
Dell reserves the right to send Customer a whole replacement for the Supported Product or a replacement for
portions of the Supported Product rather than repairing and returning the Supported Product that Customer
sent for repair. Customer is obligated to pay at the then-current standard Dell price for any service parts
removed from Customer’s Supported Product and not properly returned to Dell by Customer. Failure to timely
pay for service parts not properly returned to Dell by Customer may result in suspension of Customer’s service
under this Agreement in accordance with Section 2.C of the Additional Terms and Conditions Applicable to
Support & Warranty-Related Services above. In the event that customer’s Supported Product is located in an
area not currently serviced by a major common carrier or with limited service by one or more major common
carriers, Dell’s normal repair service will be delayed. Return for Repair Service is not available in all countries
and locations. Contact your sales representative for more information.
Other Service Response Options:
Service Response
Level
Return for Repair
Service Options
Additional Options
(if applicable)
Mail-in Service (MIS)
Mail-in Service is initiated by contacting Dell technical support as outlined
above. During diagnosis, the Dell Technician will determine if the issue
requires that the Supported Product be sent to a Dell-designated repair center
to support a Qualified Incident. Typical cycle time, including shipping to and
from the repair center, is 10 business days from the date Customer ships the
Support Product to Dell.
Carry-In Service (CIS)
Carry-In Service is a “drop-off” service initiated by contacting Dell technical
support as outlined above. During the remote troubleshooting process, the
Dell Technician will diagnose whether a hardware fault is the issue: If so, then
the Customer will be asked to deliver the Supported Product to a Delldesignated repair center or shipping location (at the Customer’s cost).
Standard service hours are local business hours, available 5 days per week
(Monday-Friday), excluding local national holidays. Repairs of Qualified
Incidents will be performed in accordance with the response time identified
on Customer’s Order Documentation. Once the Supported Product has been
repaired, Dell will contact Customer to make arrangements to retrieve it.
Repair service level agreements may vary by country and city.
Partner Led Carry-In
Service (CIS)
(available in certain
emerging markets in
Europe, the Middle
East and Africa)
Carry-In Service is a “drop-off” service initiated by either contacting or bringing
the Supported Product to a Dell-designated repair centre or shipping location
(at the Customer’s cost). Standard service hours are local business hours,
available 5 days per week (Monday-Friday), excluding local national holidays.
Repairs of Qualified Incidents will be performed in accordance with the
response time identified on Customer’s Order Documentation. Once the
Supported Product has been repaired, The Dell Authorized Service Provider
will contact Customer to make arrangements to retrieve it. Repair service level
agreements may vary by country and city.
4
4
Details
Partner Led Carry-In Service (CIS) is performed by Dell Authorized Service Providers.
Service Response
Level
Additional
Options
(if applicable)
Details
Collect and Return
Service
Collect and Return Service is initiated by contacting Dell technical support as
outlined above. If a Qualified Incident in the Supported Product is diagnosed and
cannot be resolved through remote, a Dell representative will collect your
Supported Product and take it to a Dell-designated repair center. This service
method includes labor and the repair or replacement of parts in the main product
unit, including monitor, keyboard, and mouse, if not ordered separately.
Partner Led
Collect and Return
Service (CAR)5
(available in certain
emerging markets
in Europe, the
Middle East and
Africa)
Collect and Return Service is initiated by contacting your Dell Authorized Service
Provider. If a Qualified Incident in the Supported Product is diagnosed and cannot
be resolved through remote troubleshooting, your Dell Authorized Service Provider
will collect your Supported Product and take it to a Dell-designated repair center.
Standard service hours are local business hours, available 5 days per week (MondayFriday), excluding local national holidays. Repairs of Qualified Incidents will be
performed in accordance with the response time identified on Customer’s Order
Documentation. Once the Supported Product has been repaired, The Dell
Authorized Service Provider will contact Customer to make arrangements to return
it. This service method includes labor and the repair or replacement of parts in the
main product unit, including monitor, keyboard, and mouse, if not ordered
separately. Repair service level agreements may vary by country and city.
Terms and
conditions
applicable to all
Non-On-site
Service Response
Options.
Repairs of Qualified Incidents will be performed in accordance to the response time
identified on Customer’s Order Documentation. Once the Supported Product has
been repaired, it will be returned to the Customer.
Return for Repair
Service Options
Shipping Procedures: During diagnosis, the Dell Technician will provide instructions
on how to return the product to the Dell-designated repair center. The Supported
Product must be shipped to the address provided by the Dell Technician and
prominently labeled with the “Return Authorization Number”. The Return
Authorization Number will be provided by the Dell Technician. To expedite repair or
replacement, enclose a brief description of the issue in writing. Package the product
being returned in its original packaging. If the original packaging is not available, the
Dell Technician may assist by providing packaging; however a fee may apply for this
service. Dell will cover the cost of shipping the product to Dell and back to Customer.
Shipping Precautions: Customer should not send manuals, confidential, proprietary
or personal information, or removable media such as floppy disks, DVDs, PC Cards,
etc. Dell is not responsible for lost or corrupted data, damaged or lost media, or
Customer’s confidential, proprietary or personal information.
5
Partner Led Collect and Return Service (CAR) is performed by Dell Authorized Service Providers.
Service
Response Level
Additional Options
(if applicable)
Details
Parts-Only
Service
N/A
For Customers with Parts-Only Service, Dell will enable Customer to request
replacement parts to support a Qualified Incident(s). Dell may provide whole
unit exchanges rather than the exchange of individual parts, in which case
Dell includes a prepaid shipping container with each replacement part for
Customer to use to return the original defective part to Dell. Parts-Only
Service includes limited remote support to qualify the failing component – the
remote support does not include any telephone-based trouble-shooting or
other types of remote assistance.
Advanced
Exchange
Service
N/A
For Customers with Advanced Exchange Service, Dell may ship a replacement
product to the Customer’s business location to support a Qualified Incident.
The replacement product will be shipped via ground shipping. In some
instances, at Dell’s discretion, an on-site service technician may also be
dispatched to replace/ install the replacement product. Upon receipt of the
replacement product, Customer must return the defective Supported Product
to Dell by taking the defective Supported Product to the designated return
carrier location within 3 business days. If Dell determines that Customer’s
Supported Product cannot be returned at a carrier location and Customer
must return the Supported Product via a mail-in return method, then the
packaging, shipping instructions, and a pre-paid shipping waybill will ordinarily
be dispatched to Customer’s site with the replacement product. Upon receipt
of the replacement product, Customer will immediately package the
Supported Product and either mail or schedule carrier pickup on the same day,
or the next available day. Should the Customer fail to return the defective
item, a fee may be charged.
DELL “KEEP IT” PROGRAM AGREEMENT
GENERAL TERMS
This agreement ("Agreement") between you (“you” or “Customer”), and Dell Marketing L.P. (in the US) or
Dell Canada Inc. (in Canada) ("Dell"), governs the provision and your use of the Solutions and is effective
upon your acceptance hereof.
Additional terms and conditions (CUSTOMER SPECIFIC TERMS) may apply to you if you are a public
customer, channel partner, federal channel partner, or a Canadian public sector customer.
1.
SOLUTION. Dell will provide you with hardware, software and/or services (collectively "Solutions")
at no charge. The hardware Solutions are yours to keep and title to such hardware (except for the
software provided with such hardware) passes from Dell to you upon shipment. Shipping and
delivery dates are provided as estimates only.
2. PURPOSE. If you resell Dell products and services in the regular course of your business (“Reseller”),
you will use the Solutions only for your product demonstrations, for internal testing or evaluation,
or for training your team to sell Dell products and services. If you are a commercial entity
(“Commercial Customer”) or a Public Customer (defined below), you will use the Solutions only for
evaluation or internal business use (“Purpose”). Dell will have all rights, title and ownership of any
feedback you provide about the Solutions.
3. SOFTWARE AND SERVICES. Software provided as part of the Solutions shall be governed by (i) the
software license agreements included with the software media packaging or presented to Customer
during the installation or use of the Solution, or (ii) for software licensed by Dell, if no license terms
accompany the software or are not otherwise made available to Customer, the End User License
Agreement –A Version, found at dell.com/aeula (“EULA”). If there are any conflicting terms, this
Agreement will control. If the Solutions include services, then such services are governed by
supplemental terms and conditions applicable to such service and located at
www.dell.com/servicecontracts/US
(if
you
are
in
the
U.S.)
and
www.dell.com/servicecontracts/global (if you are located in another country).
4. RETURNS. No exchanges or credits are permitted. If you decide to return the Solutions to Dell, you
must follow Dell’s return policies and instructions. Title to the hardware Solution will transfer from
you to Dell upon Dell’s receipt. CUSTOMER MUST BACKUP ANY DATA OR SOFTWARE AND
REMOVE ANY CONFIDENTIAL OR SENSITIVE DATA FROM THE SOLUTIONS PRIOR TO RETURNING
THEM TO DELL. UNDER NO CIRCUMSTANCES WILL DELL BE LIABLE FOR LOST DATA OR
SOFTWARE, COSTS ASSOCIATED WITH DATA OR SOFTWARE RESTORATION, FOR ANY
DISCLOSURE OF CONFIDENTIAL OR SENSITIVE DATA RESIDING ON THE SOLUTIONS OR FOR ANY
REQUIREMENTS TO COMPLYWITH SPECIAL RULES OR OTHER REQUIREMENTS THAT MAY APPLY
TO CUSTOMER’S DATA ON OR IN THE SOLUTIONS. Customer agrees to indemnify, defend and
hold harmless Dell from any and all claims or liability against Dell arising from any third party data
that may be on the Solutions.
5.
WARRANTY DISCLAIMER. The solutions are provided "as is," with all faults. Dell disclaims any and
all warranties and conditions, express, implied or statutory, with respect to the solutions, including
without limitation, any warranties or conditions of merchantability, merchantable quality, fitness for
a particular purpose, title and noninfringement.
6. HIGH RISK APPLICATION DISCLAIMER. Dell has not tested or certified the Solutions for use in
high-risk applications in which the failure of the Solutions could lead directly to death, personal
injury or severe physical or property damage. Dell makes no assurances that the Solutions are
suitable for any high-risk uses.
7.
LIMITATION OF LIABILITY. DELL, ITS AFFILIATES AND SUBCONTRACTORS SHALL NOT BE LIABLE
FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR SPECIAL
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DELL "KEEP IT" PROGRAM AGREEMENT
AUG/2015
DAMAGES, OR FOR LOSS OF PROFITS; LOSS OF USE; LOSS OR USE OF DATA; OR BUSINESS
INTERRUPTION OF ANY KIND. DELL’S TOTAL LIABILITY FOR ANY AND ALL CLAIMS AND DAMAGES
ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ANY SOLUTIONS WILL
NOT EXCEED $500 USD. THESE LIMITATIONS APPLY WHETHER ARISING UNDER ANY CONTRACT,
TORT, WARRANTY OR ANY OTHER THEORY OF LIABILITY, EVEN IF ADVISED OR AWARE OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
8. INTELLECTUAL PROPERTY RIGHTS.
ALL RIGHTS, TITLES AND INTERESTS TO DELL’S
INTELLECTUAL PROPERTY, INCLUDING WITHOUT LIMITATION THOSE EMBODIED IN THE
SOLUTIONS, REMAIN WITH DELL. CUSTOMER WILL NOT USE THE NAME OF DELL NOR ANY DELL
TRADEMARKS, TRADE NAMES, SERVICE MARKS, OR QUOTE THE OPINION OF ANY DELL
EMPLOYEE IN ANY ADVERTISING OR OTHERWISE WITHOUT FIRST OBTAINING THE PRIOR
WRITTEN CONSENT OF DELL.
9. COMPLIANCE WITH LAWS. You will comply with all laws and regulations applicable to your use of
the Solutions in the countries in which you do business, including without limitation any laws relating
to taxes, export, sanctions and anti-bribery or competition laws (“Applicable Laws”). You will not,
and will not allow, the Solutions to be exported (i) to embargoed countries or (ii) without a license
where such license is required by Applicable Laws.
10. CONFIDENTIALITY AND NON-DISCLOSURE. Customer agrees to protect Dell’s confidential
information with the same degree of care, but no less than a reasonable degree of care, as Customer
uses with respect to its own confidential information. Customer will not disclose the confidential
information of Dell without the prior written consent of Dell. "Confidential Information" means any
oral, written, graphic or machine-readable information disclosed by Dell that should be reasonably
understood to be confidential.
11. TERMINATION. At any time, Dell may terminate its Keep It program, your participation, any services
and your license to use any software without notice if there is a shortage of Solutions or for any
other reason, including for its own convenience. All terms intended to survive such termination
shall survive.
12. GOVERNING LAW. This Agreement, and ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, INCLUDING STATUTORY, CONSUMER PROTECTION,
COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL,
including their affiliates, contractors, and agents, and each of their respective employees, directors,
and officers (a “Dispute”) will be governed by the laws of the State of Texas (or by U.S. federal laws
if you are a Federal End User) (or the laws of the province of Ontario and the federal laws of Canada
applicable therein if you are a Canadian user) without regard to conflicts of law. The UN Convention
for the International Sale of Goods will not apply.
13. GENERAL. This Agreement (GENERAL TERMS and applicable CUSTOMER SPECIFIC TERMS)
constitutes the entire agreement between you and Dell regarding the Solutions. Customer will not
transfer or assign this Agreement. Dell and Customer are independent contractors and neither is a
legal representative or agent of the other.
Customer Specific Terms apply depending on the type of customer you are, as indicated below. If
there is a conflict, the Customer Specific Terms will take precedence over the GENERAL TERMS.
CUSTOMER SPECIFIC TERMS
CHANNEL
Additional Terms Applicable to Dell Resellers, Distributors, System Integrators, OEM Customers, and
other Channel Partners
A. Clause 1 of the GENERAL TERMS (“SOLUTION”) shall be deleted and replaced by the following:
Page 2 of 4
DELL "KEEP IT" PROGRAM AGREEMENT
AUG/2015
Dell may provide, directly or indirectly through you, at no charge, the Solutions to end-user
customer or potential end-user customer (each, “End User”) for the End User to use solely for
evaluation or internal business purpose. The hardware Solutions are for End User to keep and
title to such hardware passes to End User upon End User’s receipt of the hardware. Shipping
and delivery dates are provided as estimates only. Notwithstanding the foregoing, Dell may
request you to return the Solutions to Dell if Dell has reasonable belief that you have breached,
or refused to provide information requested by Dell to confirm your compliance with, clause 9
of the GENERAL TERMS, and you shall comply with such request at your sole expense.
B. Solutions may be provided to an End User only if the End User has agreed in writing to the terms of
this Agreement for the foregoing purpose, the applicable references to “you” or “Customer” in the
Agreement shall mean “End User”. You shall ensure End User complies with this Agreement and all
Applicable Laws, and you are responsible for End User’s failure to comply with such terms and
Applicable Laws. You shall indemnify and hold Dell harmless against any claims arising out of End
User’s noncompliance with the terms or use of the Solutions.
FEDERAL CHANNEL
Additional Terms Applicable to Dell Federal Channel Partners
The terms and conditions in this section apply to you if you are a Reseller to any department, agency,
division, or office of the United States government (“Federal Reseller”). These additional terms and
conditions supplement, amend or revise the GENERAL TERMS as described below. The terms in this
section shall take precedence over the GENERAL TERMS. The term “Dell” will mean Dell Marketing L.P.
or Dell Federal Systems L.P.
A. Additional Terms Applicable to Dell Channel Partners, clauses A-C.
B. Additional Terms for US Public and Healthcare Customers, clauses A-E. The term “Federal Reseller”
shall be substituted for the term “Public Customer” therein.
UNITED STATES
Additional Terms for US Public and Healthcare Customers
The Additional Terms for US Public and Healthcare Customers section (“US Public Customer Terms”)
below apply to public sector or healthcare customers such as any healthcare provider, department,
agency, division or office of the United States government (“Federal End User”), or any department,
agency, division, or office of any district, state, county or municipal government within the United States
(together with Federal End Users, “Public Customer”) and supplement the GENERAL TERMS. If you are
a Federal End User then “Dell” will mean Dell Marketing L.P. or Dell Federal Systems L.P.
A. Any portion of the GENERAL TERMS that is not applicable by law shall not apply to you. US Public
Customer Terms shall take precedence over the GENERAL TERMS. Any applicable software EULAs
shall control over these terms.
B. You agree to provide Dell with an electronic evaluation form provided by Dell within 90 days of the
date you receive the Solutions. If you fail to provide the electronic evaluation within this timeframe,
you will return all hardware Solutions to Dell and pay Dell’s then-current commercial price for all
software included in the Solutions.
C. The parties agree that the Solutions are intended exclusively for your evaluation and (i) does not
constitute a “gift” or “gratuity,” as contemplated under relevant regulations such as 5 C.F.R. Part
2635, Federal Acquisition Regulation (“FAR”) 3.101-2, and FAR Subpart 3.2, and (ii) do not give the
appearance of a conflict of interest as described under FAR Subpart 3.11 or other relevant
regulations. The consideration for Dell providing the Solutions is your promise to submit the
electronic evaluation form. By accepting the Agreement, you acknowledge, affirm and agree that
you are authorized to accept the Solutions pursuant to established gift rules applicable to you (as a
government employee) and/or your agency.
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DELL "KEEP IT" PROGRAM AGREEMENT
AUG/2015
D. Public Customer does not intend to award a contract on the basis of Dell’s provision of the Solutions,
nor grant Dell any preferential treatment in any contracts or task or delivery orders currently being
performed by Dell, or future procurement actions.
E. Public Customer is responsible for reporting receipt or value of the Solution to any federal or state
healthcare program that it participates in to the extent such reporting is required.
F.
You confirm that you are a contracting officer or other authorized representative of Public Customer
with authority to bind the Public Customer for purposes of accepting the Public Solutions in
accordance with the terms and conditions set forth herein.
Canada
Additional Terms for Canadian Public Sector Customers
The Additional Terms for Canadian Public Sector Customers (“Canadian Public Customer Terms”)
below apply to public sector customers in Canada such as any federal, provincial or municipal
government, department, or agency, healthcare provider or education institution (“Canadian Public
Customer”) and supplement the GENERAL TERMS.
A. Any portion of the GENERAL TERMS that is not applicable by law shall not apply to you. Canadian
Public Customer Terms shall take precedence over the GENERAL TERMS. Any applicable software
EULAs shall control over these terms.
B. The parties agree that the Solutions are intended exclusively for your evaluation and: (i) are not
provided as a gift or similar gratuity; and (ii) do not give the appearance of a conflict of interest under
your applicable procurement rules and regulations.
C. Canadian Public Customer does not intend to award a contract on the basis of Dell’s provision of
the Solutions, nor grant Dell any preferential treatment in any contracts or task or delivery orders
currently being performed by Dell, or future procurement actions.
D. Public Customer is responsible for reporting receipt or value of the Solution to the extent such
reporting is required.
E. You confirm that you are a contracting officer or other authorized representative of Canadian Public
Customer with authority to bind the Canadian Public Customer for purposes of accepting the
Solutions in accordance with the terms and conditions set forth herein.
ACCEPTED AND AGREED:
<CUSTOMER>
By:
Print Name:
Title:
Date:
Page 4 of 4
DELL "KEEP IT" PROGRAM AGREEMENT
AUG/2015
DELL “RETURN IT” PROGRAM AGREEMENT
GENERAL TERMS
This is a legal agreement ("Agreement") between you (either an individual or an entity, referred to herein as “you”
or “Customer”), and Dell Marketing L.P. (in the US) or the Dell Inc. subsidiary or affiliate providing the Solution in
the country in which you are located, as may be further specified in the CUSTOMER SPECIFIC TERMS below
("Dell"). Dell and Customer are each referred to individually as a "party," and collectively as the "parties." Dell
and Customer agree to the following terms and conditions:
This Agreement governs the provision and your use of the Solutions (as defined below) and shall be effective upon
your electronic acceptance hereof (“Effective Date”). Additional terms and conditions may apply to you if you are
one of the specific customer entities identified in the CUSTOMER SPECIFIC TERMS sections of this Agreement.
BY ACCEPTING THIS AGREEMENT OR INSTALLING, ACTIVATING AND/OR OTHERWISE USING THE SOLUTIONS, YOU
ARE AGREEING THAT YOU HAVE READ, AND THAT YOU AGREE TO COMPLY WITH AND TO BE BOUND BY, THIS
AGREEMENT IN ITS ENTIRETY WITHOUT LIMITATION OR QUALIFICATION. IF YOU ARE AN INDIVIDUAL
REPRESENTING AN ENTITY, YOU ACKNOWLEDGE THAT YOU HAVE THE APPROPRIATE AUTHORITY TO ACCEPT THIS
AGREEMENT ON BEHALF OF SUCH ENTITY.
1.
PURPOSE. Subject to the terms of this Agreement, Dell grants Customer a temporary, non-transferable and
nonexclusive right to use any products, software and services provided by Dell under its Return It program to
Customer at no charge (“Solutions”), which may include computer hardware, software programs (including all
updates and revisions), and associated documentation, installation and support services, for the sole purposes
of (a) evaluation and testing for purchase considerations and (b) supporting Dell’s development activities,
including without limitation, activities such as hardware and/or software evaluation, integration, testing and
validation as Solutions requested by Dell (“Purpose”).
All reports, testing data or results, feedback,
benchmarking or other analysis completed in whole or in part in conjunction with usage of the Solutions shall
be deemed part of the Solutions as well.
2.
TERM. The “Term” of this Agreement shall be 3 years from the Effective Date, unless otherwise extended by
mutual agreement of the parties or terminated as set forth herein. Customer’s right to use a Solution begins
when the Solution is received at Customer’s premises and will continue for ninety (90) days, unless (a)
terminated as described in Section 16, or (b) extended by mutual agreement of the parties.
3.
OWNERSHIP. Ownership of and title to the Solutions shall remain with Dell at all times. Customer will not
represent or assert any ownership interest in the Solutions. Customer will keep the Solutions free of liens,
attachments and other encumbrances.
4.
LIMITATIONS ON USE. Except for the Purpose set forth above, Customer shall not use the Solutions, or any
information gained from such use, for any purpose including for commercial purposes or for the purpose of
designing or developing, or authorizing or assisting others in designing or developing hardware and related
offerings. Customer shall not, and will not allow others to (A) reverse engineer, decompile or disassemble the
Solutions or otherwise seek to discover information about the internal architecture, design, operation,
manufacture, features, or functionality of the Solutions, (B) sell, lease, license, sublicense, assign, distribute or
otherwise transfer or encumber in whole or in part the Solutions, (C) modify or create derivative works based
upon the Solutions, or (D) provide, make available to, or permit use of the Solution in whole or in part by, any
third party, including contractors, without Dell's prior written consent, unless such use by the third party is
solely on your behalf, is strictly in compliance with the terms and conditions of this Agreement, and you are
fully liable for any breach of this Agreement by such third party. Customer agrees that Dell may audit
Customer to ensure compliance with this Agreement.
5.
SOFTWARE. The use of any software provided by Dell as part of the Solution is subject to and governed by the
license terms that come with the software, and in the absence of such terms, the Dell End User License
Agreement located at www.Dell.com/AEULA for “Application Software” (i.e., software that is designed to
perform specialized data processing tasks for the user), or the Dell End User License Agreement located at
www.Dell.com/SEULA for “System Software” (i.e., software that is primarily intended to operate and manage
the products in which it is embedded and/or provides basic hardware functionality and a platform for
applications to run) (the applicable terms herein referenced as “EULA”). Dell’s EULA is hereby incorporated by
reference and available in hardcopy from Dell upon request. You acknowledge having read and agree to be
bound by such EULA. Despite anything to the contrary in the EULA, you may only use any software provided
by Dell as part of the Solution solely for the Purpose. If there are any other conflicting terms, this Agreement
will prevail and control over the EULA.
6.
SERVICES. If the Solutions provided to you hereunder include services, then such services are subject to and
governed by supplemental terms and conditions, such as service descriptions, specification sheets and service
level agreements. If you are located in the United States, you may access the service terms at
www.dell.com/servicecontracts/US and if you are located in another country, you may access the service
terms at www.dell.com/servicecontracts/global.
7.
CONFIDENTIALITY. If a separate, written non-disclosure agreement exists between Dell and Customer, such
agreement will control and will apply according to its terms and conditions to all confidential information the
parties exchange with each other under this Agreement. If no separate, written non-disclosure agreement
exists between Dell and Customer, Customer agrees to protect Dell’s confidential information with the same
degree of care, but no less than a reasonable degree of care, as Customer uses with respect to its own
confidential information. Customer will not disclose the confidential information of Dell without the prior
written consent of Dell. "Confidential Information" means any oral, written, graphic or machine-readable
information disclosed by Dell that is (i) identified as confidential; (ii) designated in writing to be confidential or
proprietary; or (iii) should be reasonably understood to be confidential. The Solutions, including all features
and capabilities, are Dell Confidential Information.
8.
SECURE ENVIRONMENT. Customer agrees to keep the Solutions in a secure environment with access limited
to Customer's employees or personnel who have a need to access the Solutions to complete the Purpose.
Customer also agrees to maintain physical control of the Solutions and keep the Solutions at the location
where such Solutions are delivered by Dell.
9.
WARRANTY DISCLAIMER. THE SOLUTIONS ARE PROVIDED “AS IS”, WITH ALL FAULTS. DELL DISCLAIMS ANY
AND ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE
SOLUTIONS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.
10. HIGH RISK APPLICATION DISCLAIMER. Dell has not tested or certified the Solutions for use in high risk
applications including medical life support, medical device, direct physical patient contact, water treatment,
nuclear facilities, weapon systems, mass and air transportation control, flammable environments, or any other
potentially life critical uses. Customer understands and agrees that Dell makes no assurances that the
Solutions are suitable for any high-risk uses.
11. LIMITATION OF LIABILITY. NEITHER DELL NOR ITS SUBCONTRACTORS SHALL BE LIABLE TO YOU FOR ANY
INDIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES, OR FOR LOSS OF
PROFITS; LOSS OF USE; LOSS OR USE OF DATA; OR BUSINESS INTERRUPTION OF ANY KIND. DELL’S TOTAL
LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR
ANY PRODUCTS, SOFTWARE OR SERVICES PROVIDED HEREUNDER WILL NOT EXCEED $500 USD. THESE
LIMITATIONS APPLY WHETHER ARISING UNDER ANY PART OF THESE TERMS, TORT, WARRANTY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
12. INTELLECTUAL PROPERTY RIGHTS. Customer understands and acknowledges that, except for the limited
rights expressly granted in this Agreement, no license, express or implied, by estoppel, inducement, or
otherwise, to any Dell patents, copyrights, trade secrets or other intellectual property rights is granted by this
Agreement. All rights, titles and interests to Dell’s intellectual property, including without limitation those
embodied in the Solutions, remain with Dell.
13. USE OF TRADEMARKS. Customer will not use the name of Dell nor any Dell trademarks, trade names, service
marks, or quote the opinion of any Dell employee in any advertising or otherwise without first obtaining the
prior written consent of Dell.
14. MODIFICATIONS TO PRODUCT. Dell retains the right during the term to modify, revise, or remove the
Solutions from Customer's premises. Customer acknowledges that Dell shall be entitled to ownership of any
modifications, derivative works, changes, expansions or improvements to Solutions.
15. COMPLIANCE WITH LAWS. You will comply with all laws and regulations applicable to your use of the
Solutions and indemnify Dell against any third-party claims arising out of your breach of this Agreement to the
extent not otherwise prohibited by applicable law. You acknowledge and agree that Dell has not solicited, and
you have not made, any commitment, promise or statement of intent to purchase any product, software or
service, or conduct any business with Dell, as a result of this opportunity to participate in Dell’s Keep It
program. If applicable to you, you agree to comply with the anti-bribery laws of the countries in which you
operate, including, but not limited to the U.S. Foreign Corrupt Practices Act, the UK Bribery Act, the
Corruption of Foreign Public Officials Act (Canada) and such other acts as may exist internationally and may
apply in the jurisdictions where you do business. You agree that you will not offer, promise or give the
Solutions to any individual for an improper purpose or with a corrupt intent to obtain or retain business or any
other improper business advantage. You further agree that you will not request, receive, or accept an item of
value offered with a corrupt intent. If you are a Reseller, you will not engage any third party to represent you
in the sale of Dell products, software or services if there is any concern that the third party may engage in
bribery and you acknowledge and agree that you are prohibited from offering, promising or giving a
facilitation payment of any kind in relation to the sale, delivery or performance of Dell products, software or
services, regardless of whether such payments are permitted by law or are common and expected under local
custom.
16. TERMINATION. Customer may terminate the Term and the license granted hereunder at any time upon
written notice and the surrender of the Solutions to Dell. Dell may terminate this Agreement or any license
granted hereunder upon written notice to the other party. All obligations of confidentiality, intellectual
property rights, and limitations on liability, as well as the terms set forth in the “General” section, will survive
termination of this Agreement for any reason. Termination of this Agreement terminates all rights of
Customer to use the Solutions. Upon termination, Customer shall promptly return all Solutions as directed by
Dell in the same condition as when delivered, reasonable wear and tear expected, unless otherwise directed
by Dell. Dell may request that the Solutions be returned to Dell at any time and Customer agrees to promptly
comply with such request. When Customer returns the Solutions, it may, at its option, either (1) erase all its
information from the Solutions prior to surrender to Dell, or (2) if the Solutions contain a hard drive, remove
and destroy such hard drives.
17. SOFTWARE/DATA BACKUP DISCLAIMER. IT IS THE CUSTOMER’S RESPONSIBILITY TO BACKUP ANY DATA OR
SOFTWARE THAT CUSTOMER NEEDS TO RETAIN AND TO REMOVE ANY CONFIDENTIAL OR SENSITIVE DATA
(INCLUDING DATA THAT MAY BE SUBJECT TO UNIQUE RULES REGARDING DISCLOSURE, ACCOUNTABILITY, OR
DISPOSAL) FROM THE SOLUTIONS PRIOR TO SURRENDERING THEM TO DELL. Dell will not restore any data or
software removed by Dell or the Customer from the Solutions. Dell will not return Solutions or any Customer
data once the Solutions have been returned or picked up. DELL DOES NOT ACCEPT LIABILITY FOR LOST DATA
OR SOFTWARE RESULTING FROM CUSTOMER'S BACKUP ACTIVITIES (OR FAILURE TO BACKUP), ANY
RESTORATION OF DATA OR SOFTWARE, OR FOR COMPLIANCE WITH SPECIAL RULES OR OTHER
REQUIREMENTS THAT MAY APPLY TO CUSTOMER’S DATA ON OR IN THE SOLUTIONS. Customer agrees to fully
indemnify, defend and hold harmless Dell from any and all claims or liability against Dell arising from any third
party data that may be on the Solutions.
18. CHOICE OF LAW. This Agreement shall be governed by the laws of the State of Texas, USA (or by U.S. federal
laws if you are a Federal End User (defined below)), to the exclusion of the UN Convention on Contracts for
the International Sale of Goods. You acknowledge that the headquarters of the Dell family of companies is
located in Texas, and that the Solutions provided under this Agreement were in substantial part conceived,
developed, or marketed by Dell personnel in the United States. Further, you acknowledge, agree, and
stipulate that the laws of the State of Texas bear a substantial relationship to this Agreement and that the
selection of Texas law to govern this Agreement and the use of the Solutions hereunder is reasonable and
appropriate, and you consent to the selection of such law to govern this Agreement and the relationship of
the parties hereto. This Agreement has been agreed to only in the English language, which version of this
Agreement shall be controlling regardless of whether any translations of this Agreement has been prepared or
exchanged. As an exception to the preceding sentence, if Dell provides this Agreement to you only in a nonEnglish language version, then such non-English language version shall control. Otherwise, you acknowledge
and represent that you have carefully reviewed this Agreement with the involvement and assistance of your
employees, advisors, and/or legal counsel fluent in the English language, that you have consulted with local
legal counsel and counsel competent to render advice with respect to transactions governed by the law
applicable to this Agreement, that you have no questions regarding the meaning or effect of any of this
Agreement, and that you have obtained high-quality translations of this Agreement for use by you or any of
your team who are not fluent in the English language, with the understanding that you alone shall bear the
risk of any misunderstandings that may arise as a result of such translation.
19. PRE-RELEASE FEATURES. The Solutions may include pre-release features and capabilities which may not be
available in Dell’s generally available commercial versions of the Solutions. Dell does not guarantee that the
Solutions will ever be made generally available or that all features and capabilities will be included if made
generally available. These Solutions may not have been approved by the Federal Communications
Commission (FCC), Underwriters Laboratory (UL) or other regulatory or certification agencies. You may not
use the Solutions in a production environment.
20. EXPORT PROHIBITED. Unless allowed under applicable law, you may not export the Solutions outside of the
country in which you receive the Solutions. You acknowledge that all Solutions are subject to the customs and
export control laws and regulations of the U.S. and may also be subject to the customs and export laws and
regulations of the country in which the Solutions are manufactured and/or received. It is your sole
responsibility to comply with and abide by those laws and regulations, if applicable to you. Further, under U.S.
law, any Solutions may not be sold, leased or otherwise transferred to restricted countries or utilized by
restricted end-users or an end-user engaged in activities related to weapons of mass destruction, including
without limitation, activities related to the design, development, production or use of nuclear weapons,
materials, or facilities, missiles or the support of missile projects, or chemical or biological weapons..
21. GENERAL. This Agreement and the online terms and conditions referenced herein constitute the entire
agreement between you and Dell regarding the Solutions. If any term or condition stated or incorporated
herein conflicts with applicable federal, provincial, state, or local law, or is declared or found to be illegal,
unenforceable or void, then such provision will be stricken or modified to the extent necessary to make the
remaining terms and conditions herein legal, valid, and enforceable while preserving the parties' original
intent to the maximum extent possible. Dell’s failure to enforce your strict performance of any of terms in this
Agreement will not constitute a waiver of Dell’s right to subsequently enforce such terms or any other term
stated herein. Customer will not transfer or assign this Agreement. Dell and Customer are independent
contractors and neither is a legal representative or agent of the other.
In addition to the terms above, the below customer-specific sections apply depending on the type of customer
you are, as indicated below.
CUSTOMER SPECIFIC TERMS
CHANNEL
Additional Terms Applicable to Dell Channel Partners
The terms and conditions in this section apply to you if you are a Reseller, and supplement, amend or revise the
GENERAL TERMS as described below. To the extent that there is a conflict between the GENERAL TERMS and this
section, the terms in this section shall prevail. “Reseller” is a reseller that has entered into an agreement with Dell
to purchase the production-version of the Solutions from Dell for resale to Customer.
A. Clause 1 of the GENERAL TERMS (“PURPOSE”) shall be deleted and replaced by the following:
Subject to the terms of this Agreement, Dell may provide, directly or indirectly through you, at no charge
to your customer or potential customer (each, “End User”) any products, software and services
(“Solutions”) which may include computer hardware, software programs (including all updates and
revisions), and associated documentation, installation and support services, for the sole purposes of (a)
evaluation and testing and (b) supporting Dell’s development activities, including without limitation,
activities such as hardware and/or software evaluation, integration, testing and validation as Solutions
requested by Dell (“Purpose”). All reports, testing data or results, feedback, benchmarking or other
analysis completed in whole or in part in conjunction with usage of the Solutions shall be deemed part of
the Solutions as well. You shall not provide, or have Dell provide, any Solution to End User unless and
until the End User is bound by a written agreement with you (“End User Agreement”). The End User
Agreement shall require End User to agree to and abide by the terms of this Agreement (for the foregoing
purpose, the applicable references to “you” or “Customer” in the Agreement shall mean “End User”). You
shall ensure End User complies with the GENERAL TERMS; the Customer Specific Terms (to the extent
they are applicable to End User); the EULA; and, service descriptions, specifications and service level
agreements in clause 6 of the GENERAL TERMS. You are responsible for End User’s failure to comply with
such terms and you shall indemnify and hold Dell harmless against any third-party claims arising out of
End User’s noncompliance with the terms or End User’s use of the Solutions. The End User Agreement
cannot be inconsistent with or less protective of Dell’s ownership rights and proprietary and intellectual
property rights in the Solutions than the terms of this Agreement. You will enforce the End User
Agreement with the same degree of diligence that you use to enforce similar customer agreements.
B.
For the avoidance of doubt, you remain Dell’s sole contractual partner under this Agreement and as such are
solely responsible for returning the Solutions to Dell at the end of the evaluation period.
UNITED STATES
Additional Terms for US Public and Healthcare Customers
The terms in this Additional Terms for Public and Healthcare Customers section (“US Public Customer Terms”)
apply to you if you are a public sector or healthcare customer including but not limited to any department, agency,
division, office of the federal government of the United States of America (“Federal End User”), or any department,
agency, division, or office of any district, state, county or municipal government within the United States (together
with Federal End Users, “Public Customer”). These US Public Customer Terms apply in addition to the foregoing
GENERAL TERMS. If you are a Federal End User then “Dell” will mean Dell Marketing L.P. or Dell Federal Systems
L.P.
A. To the extent any portion of the GENERAL TERMS (or any terms referenced therein) is not applicable to you or
its application to you is prohibited by law, such portion shall not apply to you. Further, to the extent there is a
conflict between these US Public Customer Terms and any portion of the GENERAL TERMS (or any terms
referenced therein), the order of precedence shall be as follows: (a) the EULA, (b) these US Public Customer
Terms, and (c) the GENERAL TERMS. Any applicable EULAs shall take precedence in all conflicts relevant to
your use of any software provided as a Solution or as part of a Solution.
B.
Federal End User is hereby authorized to perform whatever testing it deems necessary to evaluate the
Solutions for official Government purposes only, and shall be under no obligation to pay any compensation or
consideration to Dell for their use.
C.
Federal End User shall notify Dell when evaluation and testing is complete. Dell will arrange for the return of
the Solutions at no cost to the Federal End User, unless the Federal End User has entered into a separate
agreement with Dell to purchase or lease the Solutions from Dell or a Dell Reseller. Disputes with any Federal
End Users shall be subject to resolution pursuant to the Contract Disputes Act of 1978, as amended.
D. Any software and documentation provided as part of the Solution constitutes "commercial items" as that term
is defined at 48 C.F.R. 2.101; consisting of "commercial computer software" and "commercial computer
software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48
C.F.R. 227.7202-1 through 227.7202-4, all Federal End Users acquire only the rights in such software and
documentation as set forth in the applicable EULA.
E.
Public Customer does not intend to award a contract on the basis of Dell’s provision of or Public Customer’s
acceptance of the Solutions, nor grant Dell any preferential treatment in any contracts or task or delivery
orders currently being performed by Dell, or future procurement actions.
F.
By signing clicking the “Yes” radio button, you confirm that (1) you are a contracting officer or other
authorized representative of Public Customer with authority to bind the Public Customer for purposes of
accepting the Solution in accordance with the terms and conditions set forth herein, and (2) you have read
and agree to be bound by the terms and conditions of any EULA applicable to the Solution and incorporated
herein.
CANADA
18. CHOICE OF LAW.
Clause 18 of the GENERAL TERMS shall be deleted and replaced by the following language:
These terms and conditions shall be governed by, construed and interpreted in accordance with the laws of
the province of Ontario and the federal laws of Canada applicable therein, to the exclusion of the UN
Convention on Contracts for the International Sale of Goods. The Parties hereby consent and submit to the
exclusive jurisdiction of the applicable courts located in Toronto Ontario in any dispute arising from or in
connection with these terms and conditions, including the breach of any of its provisions.
20. EXPORT PROHIBITED.
Clause 20 of the GENERAL TERMS shall be deleted and replaced by the following language:
You may not export the Solutions outside of the country in which you receive the Solutions. You acknowledge
that all Solutions are subject to the customs and export control laws and regulations of the U.S. and Canada
and may also be subject to the customs and export laws and regulations of the country in which the Solutions
are manufactured and/or received. It is your sole responsibility to comply with and abide by those laws and
regulations, if applicable to you. Further, under U.S. law, any Solutions may not be sold, leased or otherwise
transferred to restricted countries or utilized by restricted end-users or an end-user engaged in activities
related to weapons of mass destruction, including without limitation, activities related to the design,
development, production or use of nuclear weapons, materials, or facilities, missiles or the support of missile
projects, or chemical or biological weapons.
By clicking the "Yes" button below, you agree to the above terms and conditions.
o YES
o NO
<< Or for offline agreements >>
ACCEPTED AND AGREED:
<CUSTOMER>
By:
Print Name:
Title:
Date:
[Note all terms in the schedule will be captured by the SPIKE tool which will administer the pre-pod units.]
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