Microsoft 365 Business Partner FAQ

Microsoft 365 Business Partner FAQ
Microsoft 365 Business
FOR PARTNER USE ONLY
LAST UPDATED: August 2, 2017
Contents
Introduction ...................................................................................................................................................... 3
What is Microsoft 365 Business? .................................................................................................................. 3
Where can I find out more about Microsoft 365 Business? ......................................................................... 3
Who should consider adopting Microsoft 365 Business? ............................................................................. 3
How much will Microsoft 365 Business cost? ............................................................................................... 4
Is there a cap to how many Microsoft 365 Business seats a customer can have? ....................................... 4
Can customers combine Microsoft 365 Business with other Microsoft subscription offerings? ................. 4
Is everyone in the business required to have a Microsoft 365 Business subscription? ............................... 4
How can I know if the hardware and software my customers run today is compatible with
Microsoft 365 Business? ............................................................................................................................... 5
What is Windows 10 Business? .................................................................................................................... 5
How does Microsoft 365 Business help support a company’s Bring Your Own Device (BYOD) policy? ....... 5
How does Microsoft 365 Business help protect PCs in an organization from malicious attacks? ............... 6
What's the difference between Office 365 Business Premium, Microsoft 365 Business and
Microsoft 365 Enterprise? ............................................................................................................................ 6
Can my customers switch their Office 365 plan to Microsoft 365 Business? ............................................... 7
In what regions will Microsoft 365 Business be available?........................................................................... 7
Public Preview .................................................................................................................................................. 7
Who has access to the Microsoft 365 Business preview? ............................................................................ 7
Can existing Office 365 customers add the Microsoft 365 Business preview? ............................................ 7
When will Microsoft 365 Business preview be available? ............................................................................ 7
In what regions is the Microsoft 365 Business preview available? .............................................................. 8
When will Microsoft 365 Business be generally available? .......................................................................... 8
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Is there a limit to how many users can experience the preview? ................................................................ 8
What should customers and partners know before running Microsoft 365 Business within their
organization? ................................................................................................................................................ 8
Is there any charge for the Microsoft 365 Business preview?...................................................................... 8
Deployment ...................................................................................................................................................... 9
Does Microsoft 365 Business include the full capabilities of Microsoft Intune? .......................................... 9
Does Microsoft 365 Business allow customers to manage Macs? ............................................................... 9
What is Windows AutoPilot? ........................................................................................................................ 9
Compatibility .................................................................................................................................................... 9
Can I add Office 365 E5 add-ons to Microsoft 365 Business for my customers? ......................................... 9
Can I add Cloud PBX and PSTN Calling plans to Microsoft 365 Business for my customers? ....................... 9
Can I use add on Archiving or additional storage to Microsoft 365 Business for my customers? ............. 10
Can Microsoft 365 Business customers use Windows Defender Advanced Threat Protection? ............... 10
Can my customers use Windows Information Protection with Microsoft 365 Business? .......................... 10
Can customers use Microsoft 365 Business with on-premises Active Directory? ...................................... 10
Can customers create hosted Windows 10 VMs with a Microsoft 365 Business subscription? ................ 10
Partner Opportunity ....................................................................................................................................... 11
Where can I learn more about the opportunities and benefits of becoming a Microsoft Partner? .......... 11
Where can a partner learn how to sell Microsoft 365 Business? ............................................................... 11
How can Microsoft 365 Business help partners increase profitability? ..................................................... 11
What resources are available to partners to sell, deploy and support Microsoft 365 Business? .............. 11
What up-sell opportunities does Microsoft 365 Business give partners? .................................................. 11
Should partners sell Microsoft 365 Business over other plans from Microsoft? ....................................... 12
Some customers have devices that are not genuine; will Microsoft 365 Business make these devices
genuine? ..................................................................................................................................................... 12
How do partners make any money offering the Microsoft 365 Business preview to their customers? .... 12
What is the exact name of the Microsoft 365 Business preview SKU and when will it be available?........ 12
How can I convert a preview customer subscription to Microsoft 365 Business when it is generally
available? .................................................................................................................................................... 13
What support is available to CSP partners for the Microsoft 365 Business Preview?................................ 13
What is the GDPR and how does Microsoft 365 Business help customers with their compliance
obligations? ................................................................................................................................................. 13
Microsoft 365 Business| Microsoft Confidential: Partner Use Only
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Introduction
What is Microsoft 365 Business?
Microsoft 365 Business is a new solution designed for small and midsize businesses (SMB),
bringing together the best-in-class productivity and collaboration capabilities of Office
365 with device management and security solutions to safeguard business data.
Microsoft 365 Business enables your customers to:
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Create their best with tools like Word, Excel, PowerPoint, Outlook, OneNote and Access.
Be productive from anywhere, with business-class email from Outlook and access to cloud files
with OneDrive for Business.
Conduct online meetings and get instant messaging with Skype for Business.
Collaborate in real time with the chat-based workspace Microsoft Teams.
Safeguard their business by enforcing malware protection for Windows devices, with Windows
Defender.
Help protect your data and intellectual property with App Protection for Office mobile apps
on iOS and Android devices, and Mobile Device Management for Windows 10 PCs.
Save time and be protected with consistent configuration across newly deployed PCs running
Windows 10 Business and auto deployment of Office 365 apps, provided by Windows AutoPilot.
Be secured and always up to date with Office 365 updates and Windows 10.
Simply manage technology costs in one subscription, with simple per user, per month pricing.
Where can I find out more about Microsoft 365 Business?
Customers and partners can visit http://www.microsoft.com/microsoft-365/business where they
can sign up to see a demo of Microsoft 365 Business in action. The preview is accessible from
the website on August 2, 2017.
Partners can visit http://www.partners.office.com/microsoft365business for more information
and additional resources.
Who should consider adopting Microsoft 365 Business?
Microsoft 365 Business was built for small and midsize customers that have little to no IT
resources on staff and want best-in-class productivity and collaboration capabilities of Office
365 together with device management and security solutions that safeguard business data.
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How much will Microsoft 365 Business cost?
Microsoft 365 Business will be offered at USD$20.00/mo./user based on an annual contract if purchased
directly from Microsoft. There are no planned pricing discounts for government, education or non-profit
organizations.
Is there a cap to how many Microsoft 365 Business seats a customer can have?
Microsoft 365 Business was designed for small to medium sized businesses with low to medium
IT complexity requirements. Customers may purchase up to 300 Microsoft 365 Business licenses
for their organization. Depending on their organization’s IT requirements, they may add
Microsoft 365 Enterprise licenses to the same environment.
When considering an environment consisting of multiple subscription types, customers should
work with their trusted IT advisors to determine how best to manage and secure the various
subscriptions as Microsoft 365 Business and Microsoft 365 Enterprise use different capabilities
to secure and manage applications and data.
Can customers combine Microsoft 365 Business with other Microsoft subscription
offerings?
Yes, customers can combine their Microsoft 365 Business subscriptions with plans and add-ons
from Azure, Dynamics and Office 365.
Is everyone in the business required to have a Microsoft 365 Business
subscription?
No, not everyone needs a Microsoft 365 Business subscription, although the security and
management benefits are available only to those users with devices managed with a Microsoft
365 Business subscription.
Standardizing an IT environment serves to help reduce maintenance and security costs over
time and is a state that businesses should strive to attain. However, we recognize that some
small and medium size customers update their software primarily when they upgrade their
hardware, over an extended period of time. Businesses can deploy Microsoft 365 Business to
part of their organization, but for best protection of sensitive business data and consistent
collaboration experiences, deployment to all users is recommended.
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How can I know if the hardware and software my customers run today is
compatible with Microsoft 365 Business?
If the hardware today runs Windows 7 Professional or later, it likely meets the minimum
requirements for Microsoft 365 Business. Certain Windows 10 features such as Cortana,
Windows Hello and multi-touch require specific hardware that is only available on newer PCs.
See the Windows 10 Pro system requirements for additional details.
Existing desktop (Win32) application compatibility is strong in Windows 10, with most existing
applications working without any changes. Customers and their trusted IT advisors should read
the recommended application testing process for Windows 10 compatibility and review the
Office system requirements to ensure a smooth transition to Microsoft 365 Business.
What is Windows 10 Business?
Windows 10 Business is a set of cloud-services and device management capabilities that
complement Windows 10 Pro and enable the centralized management and security controls of
Microsoft 365 Business. Windows 10 Business also comes with Windows AutoPilot, a service that
streamlines the deployment of new Windows 10 PCs. If your customers have devices that are
licensed for Windows 7, 8 and 8.1 Professional, Microsoft 365 Business provides an upgrade to
Windows 10 Pro.
How does Microsoft 365 Business help support a company’s Bring Your Own
Device (BYOD) policy?
Many employees prefer to use their own mobile phones or tablets to access personal and work
information rather than carrying multiple devices for each purpose. The use of personal devices
for work, while commonplace, increases the risk that business information could end up in the
wrong hands. Many competing mobile data protection solutions require users to switch to a
specific mode on their device or use another complex mechanism that users may find intrusive
and therefore avoid using.
Microsoft 365 Business offers customers a simple but powerful means of enabling employees to
use their personal devices for work while providing the business with the ability to prevent those
devices from accessing, retaining and/or sharing business information. More specifically:
App Protection for Office mobile helps apps protect Office data, including email, calendar,
contacts, and documents on iOS and Android mobile devices, by enforcing policies such as
automatically deleting business data after a prescribed amount of time of not connecting to the
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service, requiring that information is stored only to OneDrive for Business, requiring a
PIN/fingerprint verification to access Office apps, and preventing company data from being
copied from an Office app into personal apps.
Mobile Device Management (MDM) for Windows 10 devices allows businesses to choose to
set and enforce capabilities such as Windows Defender protection for malware, automatic
updates, and turning off screens after a prescribed amount of time. In addition, lost or stolen
Windows 10 devices can be completely wiped of business applications and data through the
Admin center.
How does Microsoft 365 Business help protect PCs in an organization from
malicious attacks?
PCs managed with Microsoft 365 Business are protected with Windows Defender, which is the
number one antivirus feature on Windows 10, protecting more computers against viruses,
malware, spyware, and other threats than any other solution. With Microsoft 365 Business,
businesses can ensure Windows Defender protection is running and always up to date on all
their Windows 10 devices.
What's the difference between Office 365 Business Premium, Microsoft 365
Business and Microsoft 365 Enterprise?
Microsoft has a variety of productivity and security management offerings that small to
medium-sized customers may consider when upgrading their desktop and device infrastructure,
each bringing increasingly powerful features and functionality.
Office 365 Business Premium delivers best-in-class productivity with Office 365 apps and
services but does not include the application protection and device management capabilities of
Microsoft 365 Business.
Microsoft 365 Business combines Office 365 apps and services with mobile application
management and Windows 10 Pro to enable remote management and help protect devices
against viruses and malware. It includes a simplified management console through which device
and data policies may be administered. Many small to midsize businesses can be best served
with Microsoft 365 Business, although those in highly regulated industries may require more
advanced functionality provided by Microsoft 365 Enterprise plans (E3 and E5).
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Microsoft 365 Enterprise is a set of licensing plans that offer increased levels of mobility and
security management over Microsoft 365 Business and are designed for enterprise customers
and those customers that are required or regulated to provide the highest level of protection for
their data. In addition, Microsoft 365 Business plans provide additional functionality including
business intelligence and analytics tools.
Can my customers switch their Office 365 plan to Microsoft 365 Business?
Yes, customers may switch their plans from a qualifying Office 365 plan to Microsoft 365
Business when generally available. Depending on the customer’s current plan there may be a
decrease or increase in monthly charges.
In what regions will Microsoft 365 Business be available?
Microsoft 365 Business will be available to all partners and customers where Office 365 is
available. See the list of Office 365 international availability for languages, countries and regions.
Public Preview
Who has access to the Microsoft 365 Business preview?
The Microsoft 365 Business preview is available to partners, new customers and existing Office
365 subscribers in all markets where Office 365 is currently available.
Can existing Office 365 customers add the Microsoft 365 Business preview?
Microsoft 365 Business can be used with existing Office 365 Business Premium subscriptions.
Office 365 Business Premium subscribers should continue to use their existing subscription and
do not need to install Office 365 with the preview. It is recommended that customers presently
running Office 365 or Microsoft 365 Enterprise SKUs (E3 or E5) do not deploy Microsoft 365
Business as they will lose functionality.
When will Microsoft 365 Business preview be available?
The Microsoft 365 Business preview is available starting on August 2, 2017.
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In what regions is the Microsoft 365 Business preview available?
The Microsoft 365 Business preview is available to all partners and customers where Office 365
is available. See the list of Office 365 international availability for languages, countries and
regions.
When will Microsoft 365 Business be generally available?
Microsoft 365 Business is expected to be generally available towards the end of the calendar
year.
Is there a limit to how many users can experience the preview?
Each organization can have up to 300 users on Microsoft 365 Business during the preview.
What should customers and partners know before running Microsoft 365
Business within their organization?
Customers who wish to experience the complete capabilities of Microsoft 365 Business must be
running Windows 7/8/8.1 Professional or Windows 10 Pro* on their existing desktops.
Customers who use on-premises Active Directory must switch to cloud identity and
management as part of their deployment. Existing Windows 10 Pro PCs should be running
Creators Update if they are not already on it.
*Devices running Windows 7/8/8.1 Professional are eligible for an upgrade to Windows 10 Pro within the Microsoft
365 Business preview.
Is there any charge for the Microsoft 365 Business preview?
No, Microsoft will not charge for the preview. You may charge customers for your deployment
services to set up Microsoft 365 Business preview but may not charge for the preview license. At
the end of the preview customers must convert to a paid subscription to continue using
Microsoft 365 Business.
Will existing Office 365 customers be charged for an Office 365 subscription
while using the Microsoft 365 Business preview?
Customers will continue to be charged for any active Office 365 plan to which they are
subscribed.
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Deployment
Does Microsoft 365 Business include the full capabilities of Microsoft Intune?
Microsoft 365 Business includes a robust set of mobile app management capabilities powered
by Microsoft Intune. These are a subset of Intune features, specifically chosen to meet the needs
of SMBs and organized to be easily managed via a simplified administration experience. If a
company requires the full capabilities of Intune, they can purchase a Microsoft 365 Enterprise
plan.
Does Microsoft 365 Business allow customers to manage Macs?
The security and management capabilities of Microsoft 365 Business pertain only to iOS,
Android mobile devices, and Windows PCs. Microsoft 365 Business does not presently have the
capabilities to manage MacOS.
What is Windows AutoPilot?
Windows AutoPilot is a service that streamlines the deployment of new Windows 10 PCs. This
process can be done when you or the end-user logs on to Microsoft 365 Business for the first
time by leveraging centralized management controls of Microsoft 365 Business. You can also
use Windows AutoPilot for existing PCs that are running Windows 10 Pro Creators Update and
have been factory reset. Details about Windows AutoPilot can be found in this June blog post.
Compatibility
Can I add Office 365 E5 add-ons to Microsoft 365 Business for my customers?
Yes. All the add-ons that can be added to Office 365 Business Premium can be added to
Microsoft 365 Business. This means that you can offer your customers Advanced Threat
Protection, Advanced Security Management, Customer Lockbox, Advanced eDiscovery,
MyAnalytics, PowerBI Pro, and PSTN Conferencing.
Can I add Cloud PBX and PSTN Calling plans to Microsoft 365 Business for my
customers?
No. At this time, these capabilities are reserved for customers who have more advanced needs.
Customers who require Cloud PBX or PSTN Calling plans should look at Microsoft 365 Enterprise
offerings.
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Can I use add on Archiving or additional storage to Microsoft 365 Business for
my customers?
Yes, you can add on additional archiving or storage to Microsoft 365 Business.
Can Microsoft 365 Business customers use Windows Defender Advanced Threat
Protection?
No, customers that require Windows Defender Advanced Threat Protection need either
Windows 10 Enterprise E5 or Microsoft 365 Enterprise E5.
Can my customers use Windows Information Protection with Microsoft 365
Business?
Yes, Windows Information Protection (WIP) is a feature of Windows 10 Pro and helps businesses
prevent accidental leaks by restricting user and app access to business files based on policies
you define. Your business data is protected no matter where it lives on your devices—without
affecting your customers’ user experience. Microsoft 365 Business includes controls to ensure
Windows Information Protection is properly configured and automatically deployed to end-user
devices.
Can customers use Microsoft 365 Business with on-premises Active Directory?
To realize the full value of Windows 10, Windows 10 PCs need to be joined to Azure Active
Directory. Customers may use Microsoft 365 Business with Windows 10 devices joined to onpremises Active Directory, but it is not recommended because they won’t be able to enforce
policies from the Microsoft 365 Business Admin console.
Can customers create hosted Windows 10 VMs with a Microsoft 365 Business
subscription?
No, customers that require virtualization should purchase Windows 10 Enterprise or a Microsoft
365 Enterprise subscription.
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Partner Opportunity
Where can I learn more about the opportunities and benefits of becoming a
Microsoft Partner?
IT service providers that are not already Microsoft partners can learn more about the Microsoft
Cloud Solution Provider program at https://partner.microsoft.com/cloud-solution-provider.
Where can a partner learn how to sell Microsoft 365 Business?
Partners now selling Office 365 can use the same consultative selling methods to sell Microsoft
365 Business. Find selling resources on the Office Partner portal at
http://partners.office.com/microsoft365business.
How can Microsoft 365 Business help partners increase profitability?
Microsoft 365 Business will help partners reduce costs through greater operational efficiencies
and enhance revenue through the sale of additional services. The Forrester Research, Microsoft
365 Business Total Economic Impact (TEI) Study, June 2017 (available on the Office Partner
portal), demonstrates that Microsoft 365 Business will have positive impact on partner
profitability.
In the TEI study, partners reported that with Microsoft 365 Business they expect:
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20%-point increase in [one-time] deployment and advisory services revenue
10%-point increase in attach rate of managed services
8%-point increase in consulting and [ongoing] managed services profit margins (from
lower costs)
What resources are available to partners to sell, deploy and support Microsoft
365 Business?
Microsoft provides a selection of resources for partners to market, sell, and support Microsoft
365 Business. They can be found at http://partners.office.com/microsoft365business.
What up-sell opportunities does Microsoft 365 Business give partners?
Microsoft 365 Business allows partners to maintain their trusted advisor position with customers,
by creating a solid and secure platform upon which to sell additional services, and upgrade
existing products and services. Microsoft 365 Business provides an opportunity to have an
upgrade discussion with customers using Exchange Server, Exchange Online or Office 365
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Business Essentials. Partners may also gain additional revenue from increased managed services
and/or per-user support fees.
With the new Windows AutoPilot feature included in Microsoft 365 Business, partners who have
been reluctant to sell new Windows devices due to deployment logistics and costs may now find
this opportunity much more attractive. Customers who are confident in the security of their onpremise and mobile devices are also more likely to invest in additional services, such as
Dynamics 365.
Should partners sell Microsoft 365 Business over other plans from Microsoft?
A Microsoft Cloud Solution Provider should always sell the plan that best suits their customer’s
business needs and budget. For example, if a customer must comply with privacy and security
regulations, a CSP may sell Microsoft 365 Business plus any add-ons that help the customer
meet its requirements or may suggest the advanced security and management provided by
Microsoft 365 Business E SKUs.
Some customers have devices that are not genuine; will Microsoft 365 Business
make these devices genuine?
No, Microsoft 365 Business does not make an otherwise non-genuine version of Windows,
genuine. Microsoft 365 Business does provide an upgrade benefit allowing those customers
running genuine Windows 7/8/8.1 Professional to upgrade to the most recent, genuine version
of Windows 10 Pro.
How do partners make any money offering the Microsoft 365 Business preview to
their customers?
Partners can realize revenue opportunities by deploying Microsoft 365 Business preview and
providing other managed services that support the solution.
What is the exact name of the Microsoft 365 Business preview SKU and when will
it be available?
The Microsoft 365 Business preview is called the Microsoft 365 Business Preview Trial and is on
August 2017 CSP Price List.
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How can I convert a preview customer subscription to Microsoft 365 Business
when it is generally available?
We will provide more information on converting Microsoft 365 Business preview customers to
subscribers at a later time.
What support is available to CSP partners for the Microsoft 365 Business Preview?
The same support channels available to CSP partners today (premier support and advanced
support programs) have been trained on Microsoft 365 Business and are ready to provide
partners with support.
What is the GDPR and how does Microsoft 365 Business help customers with
their compliance obligations?
The General Data Protection Regulation (GDPR) is a comprehensive new privacy law that gives
residents of the European Union (EU) greater control over their “personal data” and requires
organizations to maintain the integrity of that personal data. The GDPR requires organizations
that control, or process personal data tied to EU residents to only use third-party data
processors that meet the GDPR’s requirements for personal data processing. In March 2017,
Microsoft made available contractual guarantees that provide these assurances. Customers that
have questions about how Microsoft can help them meet their additional GDPR obligations
should learn about the advanced compliance and security capabilities available as add-ons (e.g.
Azure Information Protection) and in other Suites (e.g. Microsoft 365 Enterprise E5). To learn
more, visit www.microsoft.com/gdpr.
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