Dell | DR4000 | User's Manual | Dell DR4000 User's Manual

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Dell DR4000 Systems
Owner’s Manual
Regulatory Model E13S Series
Regulatory Type E13S001
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2012 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model E13S Series
Regulatory Type E13S001
2012 - 1
Rev. A00
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Contents
1
About Your System .
. . . . . . . . . . . . . . . . .
Accessing System Features During Startup .
. . . . . .
11
. . . . . . . . . .
12
. . . . . . . . . . . . .
14
Front-Panel Features and Indicators
Hard-Drive Indicator Patterns .
. . . . . . . . . .
15
. . . . . . . . . . . . . . . . . . .
17
Back-Panel Features and Indicators
NIC Indicator Codes
NVRAM Card Indicator Codes .
. . . . . . . . . . . . .
17
. . . . . . . . . . . . . . . . .
18
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . .
19
System Messages
. . . . . . . . . . . . . . . . . . . .
22
Power Indicator Codes
Warning Messages
. . . . . . . . . . . . . . . . . . .
Alert Messages
37
. . . . . . . . . . . . . . . . .
37
. . . . . . . . . . . . . . . . . . . . .
37
Diagnostics Messages
Other Information You May Need
2
11
. . . . . . . . . . . .
Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . .
38
. .
39
Entering the System Setup Program .
. . . . . . . . . .
39
Responding to Error Messages.
. . . . . . . . . .
39
Contents
3
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Using the System Setup Program
Navigation Keys . . . . . . . . . .
. . . . . . . . .
40
. . . . . . . . . . . . . . . . . .
41
. . . . . . . . . . . . . . . . . . . .
41
System Setup Options
Main Screen
Memory Settings Screen .
. . . . . . . . . . . . .
Processor Settings Screen .
Boot Settings Screen .
43
. . . . . . . . . . . . . . .
45
Integrated Devices Screen .
. . . . . . . . . . . .
. . . . . . . . . . .
46
Serial Communication Screen
. . . . . . . . . . .
47
. . . . . . . . . . . .
48
. . . . . . . . . . . . . .
48
. . . . . . . . . . . . . . . . . . . . .
50
System Security Screen
Exit Screen
. . . . . . . . .
51
. . . . . . . . . . . .
51
. . . . . . . . . . . . .
53
System and Setup Password Features.
Using the System Password
Using the Setup Password
Embedded System Management .
. . . . . . . . . . . .
. . .
55
55
. . . . . . . . . . . . . . .
56
Entering the BMC Setup Module .
iDRAC Configuration Utility
Entering the iDRAC Configuration Utility
Installing System Components
Recommended Tools .
. . . . . . .
56
57
57
. . . . . . . . . . . . . . . . . . . .
57
. . . . . . . . . . . . . . . . . . . . . . . .
59
. . . . . . . . . . . . .
59
. . . . . . . . . . . . . .
60
Removing the Front Bezel .
Installing the Front Bezel
Contents
. . . . . .
. . . . . . . . . . . . . . . . . .
Inside the System.
Front Bezel
54
. . . . . . . . .
Baseboard Management Controller Configuration
4
45
PCI IRQ Assignments Screen .
Power Management Screen
3
43
. . . . . . . . . . . .
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Opening and Closing the System
. . . . . . . . . . . .
60
. . . . . . . . . . . . . . . .
60
. . . . . . . . . . . . . . . . .
61
. . . . . . . . . . . . . . . . . . . . .
62
Opening the System
Closing the System
Cooling Shroud.
Removing the Cooling Shroud
. . . . . . . . . . .
62
Installing the Cooling Shroud .
. . . . . . . . . . .
63
. . . . . . . . . . . . . . . . . . . . . . .
63
Hard Drives.
Removing a Hard-Drive Blank
. . . . . . . . . . .
63
Installing a Hard-Drive Blank .
. . . . . . . . . . .
64
Removing a Hot-Swap Hard Drive
. . . . . . . . .
64
Installing a Hot-Swap Hard Drive
. . . . . . . . .
65
Removing a Hard Drive From a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . .
. . . .
66
. . . . .
67
. . . . . . . . . . . . . . . . . .
67
Installing a Hard Drive Into a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . .
Internal Hard Drives .
Removing an Internal Hard Drive Bay
. . . . . . .
67
Installing an Internal Hard-Drive Bay
. . . . . . .
69
Removing an Internal Hard Drive From the
Internal Hard-Drive Bay . . . . . . . . . .
. . . .
69
. . . . .
70
. . . . . . . . . . . . . . . . . . . . . .
71
Installing a Hard Drive Into a Hard-Drive
Bay . . . . . . . . . . . . . . . . . . . .
Cooling Fans .
Removing a Cooling Fan
. . . . . . . . . . . . . .
71
Installing a Cooling Fan .
. . . . . . . . . . . . . .
73
. . . . . . . . . . . . . . . . . . . . .
74
Power Supplies
Removing a Power Supply
. . . . . . . . . . . . .
74
Installing a Power Supply
. . . . . . . . . . . . .
75
Contents
5
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System Memory
. . . . . . . . . . . . . . . . . . . . .
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . .
Mode-Specific Guidelines
. . . . . . .
76
. . . . . . . . . . . . .
77
Removing Memory Modules
. . . . . . . . . . . .
78
Installing Memory Modules.
. . . . . . . . . . . .
79
Expansion Cards and Expansion-Card Risers .
. . . . .
81
. . . . . .
81
. . . . . . . . . . .
82
Expansion Card Installation Guidelines .
Removing an Expansion Card .
Removing an Expansion-Card Riser
Installing an Expansion Card
. . . . . . . .
83
. . . . . . . . . . . .
84
Installing an Expansion-Card Riser .
Integrated Storage Controller Card
. . . . . . . .
86
. . . . . . . . . . .
86
. . . . . .
87
. . . . . . .
89
. . . . . . . . . . . . . . . . . .
90
Removing the Storage Controller Card .
Installing the Storage Controller Card
iDRAC6 Express Card
Removing an iDRAC6 Express Card.
. . . . . . . .
90
Installing an iDRAC6 Express Card .
. . . . . . . .
91
. . . . . . . . . . . . . . . . .
93
iDRAC6 Enterprise Card
Removing an iDRAC6 Enterprise Card
. . . . . . .
93
Installing an iDRAC6 Enterprise Card .
. . . . . . .
94
. . . . . . . . . . . . . . . . . . . . . . . .
95
Processors
Removing a Processor
. . . . . . . . . . . . . . .
95
Installing a Processor .
. . . . . . . . . . . . . . .
99
System Battery
. . . . . . . . . . . . . . . . . . . . .
RAID Battery
100
. . . . . . . . . . . . . . . . . . . . . .
103
. . . . . . . . . . .
103
. . . . . . . . . . . .
104
Removing the RAID Battery .
Installing the RAID Battery
Contents
100
. . . . . . . . . .
Replacing the System Battery
6
76
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Control Panel Assembly—LED
. . . .
104
. . . . .
106
. . . . . . . . . . . . . . . . .
107
Removing the Control-Panel Module–LED .
Installing the Control-Panel Module–LED
Front-Panel I/O Module
. . . . . .
107
. . . . . . .
109
. . . . . . . . . . . . . . . . . . . . .
109
Removing the Front-Panel I/O Module .
Installing the Front-Panel I/O Module
SAS Backplane
Removing the SAS Backplane
. . . . . . . . . . .
109
Installing the SAS Backplane
. . . . . . . . . . .
112
. . . . . . . . . . . . . . . .
113
Power Distribution Board
. . . . .
113
. . . . . .
115
. . . . . . . . . . . . . . . . . . . . . .
116
Removing the Power Distribution Board .
Installing the Power Distribution Board
System Board
4
104
. . . . . . . . . . . . .
Removing the System Board
. . . . . . . . . . . .
116
Installing the System Board
. . . . . . . . . . . .
118
Troubleshooting Your System
Safety First—For You and Your System
. . . . . . . .
121
. . . . . . . . .
Troubleshooting System Startup Failure
121
. . . . . . . .
121
Troubleshooting External Connections
. . . . . . . . .
121
Troubleshooting the Video Subsystem
. . . . . . . . .
122
. . . . . . . . . . . . .
122
Troubleshooting a USB Device
. . . . . . . . . .
123
. . . . . . . . . . . . . . . . .
123
Troubleshooting a Serial I/O Device
Troubleshooting a NIC .
Troubleshooting an NVRAM card
. . . . . . . . . . . .
Contents
124
7
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Troubleshooting a Wet System.
. . . . . . . . . . . .
Troubleshooting a Damaged System .
. . . . . . . . .
126
Troubleshooting the System Battery .
. . . . . . . . .
126
. . . . . . . . . . .
127
Troubleshooting Power Supplies
. . . . . .
128
. . . . . . . . . . . . . . . . .
128
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
Troubleshooting a Hard Drive
. . . . . . . . . . .
129
. . . . . . . . . . . . .
131
. . . . . . .
132
. . . . . . . .
133
. . . . . . . . . .
134
. . . . . . . . . . . . .
136
Troubleshooting an Internal Hard Drive .
Troubleshooting a Storage Controller .
Troubleshooting Expansion Cards .
Troubleshooting Processors .
5
Running the System Diagnostics .
Embedded System Diagnostics Features
. . . . .
139
. . . . . . .
139
. . .
139
. . . . .
140
When to Use the Embedded System Diagnostics
Running the Embedded System Diagnostics
. . .
140
. . . . . . . . . . . .
140
Embedded System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing .
. . . . . . . . . .
141
Selecting Diagnostics Options
. . . . . . . . . .
141
Viewing Information and Results .
8
Contents
124
. . . . . . . .
141
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6
Jumpers and Connectors
System Board Jumpers
Index
144
146
. . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . .
Contacting Dell
143
. . . . . . . . . . . . . . .
Disabling a Forgotten Password
Getting Help .
143
. . . . . . . . . . . . . . . . .
System Board Connectors .
7
. . . . . . . . . . .
149
149
. . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
151
Contents
9
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10
Contents
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1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke
Description
<F2>
Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 39.
<F10>
Enters System Services, which opens the Lifecycle Controller.
The controller allows you to access utilities such as embedded system
diagnostics. For information on Lifecycle Controller or any of the
Lifecycle Controller software components, see the Lifecycle
Controller documentation at support.dell.com/manuals.
<F11>
Enters the BIOS Boot Manager, depending on the system’s boot
configuration. See "Using the System Setup Program and
UEFI Boot Manager" on page 39.
<F12>
Starts Preboot eXecution Environment (PXE) boot.
<Ctrl><E>
Enters the Baseboard Management Controller (BMC) or Integrated
Dell Remote Access Controller (iDRAC) Configuration Utility,
which allows access to the system event log (SEL) and configuration
of remote access to the system. For more information, see the BMC
or iDRAC user documentation at support.dell.com/manual.
<Ctrl><R>
Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card at support.dell.com/manual.
<Ctrl><S>
Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manual.
About Your System
11
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Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
1
2
3
4
6
5
Icon
7
8
Item
Indicator, Button,
or Connector
Description
1
LED panel
The LED panel has four diagnostic
indicator lights that display error codes
during system startup. See "Diagnostic
Lights" on page 19.
2
Power-on indicator/
power button
The power-on indicator lights
when the system power is on.
The power button controls the DC power
supply output to the system. When the
system bezel is installed, the power
button is not accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of memory
installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to perform
a graceful shutdown before power to the
system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
5 seconds.
12
About Your System
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Item
Indicator, Button,
or Connector
3
NMI button
Icon
Description
Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed using
the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4
System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed, the
blue system status indicator on the back
blinks until one of the buttons is pushed
again.
5
Hard drive
Twelve 3.5 inch hot-swappable SAS
drives.
6
System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
7
USB connector
Connects USB devices to the system.
The port is USB 2.0-compliant.
8
Video connector
Connects a monitor to the system.
About Your System
13
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Hard-Drive Indicator Patterns
Figure 1-2. Hard-Drive Indicators
2
1
1
hard-drive activity indicator
(green)
2 hard-drive status indicator
(green and amber)
Drive-Status Indicator Pattern
Condition
Blinks green two times per second
Identify drive/preparing for removal
Off
Drive ready for insertion or removal
NOTE: The drive status indicator remains off
until all hard drives are initialized after system
power is applied. Drives are not ready for
insertion or removal during this time.
Blinks green, amber, and off
Drive predicted failure
Blinks amber four times per second
Drive failed
14
About Your System
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Drive-Status Indicator Pattern
Condition
Blinks green slowly
Drive rebuilding
Steady green
Drive online
Blinks green three seconds, off three
seconds, amber three seconds, and off
three seconds
Rebuild aborted
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the back
panel of the system.
Figure 1-3. Back-Panel Features and Indicators
1
1
ST
2
Gb 1
2
3
Gb 2
1
2
3
4
5
6
Icon
7
8
9 10
11
12
Item
Indicator, Button, or
Connector
Description
1
Serial connector
Connects a serial device to the system.
2
Video connector
Connects a VGA display to the system.
3
iDRAC6 Enterprise
port
Dedicated management port for the
iDRAC6 Enterprise card.
4
VFlash media slot
(optional)
Connects an external SD memory card
for the iDRAC6 Enterprise card.
5
USB connectors (2)
Connects USB devices to the system.
The ports are USB 2.0-compliant.
6
Ethernet connectors (2)
Embedded 10/100/1000 NIC
connectors.
About Your System
15
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Item
Indicator, Button, or
Connector
7
PCIe expansion card
slots using riser card
Icon
Description
Connects one internal and three
external PCI Express Generation 2
expansion cards.
Slot 1: PCIe x4, half-length, full-height
Slot 2: PCIe x4, full-length, full-height
Slot 3: PCIe x8, half-length, full-height
Slot 4: PCIe x4, internal slot for
integrated card
NOTE: All slots are x8 connectors.
8
System identification
connector
Connects the optional system status
indicator assembly through the
optional cable management arm.
9
System status
indicator
Lights blue during normal
system operation.
Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to blink blue to
identify a particular system.
Lights amber when the system needs
attention due to a problem.
10
System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the blue system status indicator on the
chassis back blinks until one of the
buttons is pushed again.
11
Power supply 2 (PS2)
750 W redundant power supply
12
Power supply 1 (PS1)
750 W redundant power supply
16
About Your System
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NIC Indicator Codes
Figure 1-4. NIC Indicators
1
1
2
link indicator
2
activity indicator
Indicator
Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green
The NIC is connected to a valid network link
at 1000 Mbps.
Link indicator is amber
The NIC is connected to a valid network link
at 10/100 Mbps.
Activity indicator is green Network data is being sent or received.
NVRAM Card Indicator Codes
The NVRAM Card has a surface-mounted LED indicator as well as two LED
indicators on the metal bracket to indicate the status.
NOTE: Ensure that all the LED indicators are off before you remove the NVRAM card.
Table 1-1 describes LED indicators behavior during normal powered
operation of the NVRAM card and Table 1-2 describes LED indicators
behavior in the event of power loss.
Table 1-1. LED States during Normal Powered Operation of NVRAM Card
Green Indicator
Amber Indicator
Description
Steady
Steady
Firmware is booting.
NOTE: The LEDs remain in this state
during the data restoration process
Steady
Blinking
Supercapacitors are charging.
About Your System
17
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Table 1-1. LED States during Normal Powered Operation of NVRAM Card
Green Indicator
Amber Indicator
Description
Steady
Off
Card is activated and operational.
Off
Steady
Error due to one or more of the following:
• Supercapacitors are not connected.
• Flash module is either not connected or
is not responding.
• POST memory test has failed.
Blinking
Off/Steady/Blinking
Data activity from host.
Table 1-2. LED States during Power Loss
Green Indicator
Amber Indicator
Backup Progress
Blinking
Off
0 to 25%
Blinking
Blinking
25 to 50%
Blinking
Steady
50 to 75%
Steady
Blinking
75 to 100%
Steady
Steady
Backup complete.
Power Indicator Codes
The power supplies have an indicator that shows whether power is present or
a power fault has occurred.
18
•
Not lit — AC power is not connected.
•
Green — In standby mode, indicates that a valid AC source is connected
to the power supply, and that the power supply is operational. When the
system is on, it also indicates that the power supply is providing DC power
to the system.
•
Amber — Indicates a problem with the power supply.
About Your System
book.book Page 19 Friday, January 6, 2012 2:11 PM
•
Alternating green and amber — When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply. Replace the power supply that has the flashing indicator with a
power supply that matches the capacity of the other installed power
supply.
Figure 1-5. Power Supply Status Indicator
1
1
power supply status
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-3 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
About Your System
19
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Table 1-3. Diagnostic Indicator Codes
Code
Causes
Corrective Action
The system is in a normal
off condition or a possible
pre-BIOS failure has
occurred.
Plug the system into a working
electrical outlet and press the
power button.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
Information only.
The system is in a normal
operating condition
after POST.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 149.
Possible processor failure. See "Troubleshooting Processors"
on page 136.
20
Memory failure.
See "Troubleshooting System
Memory" on page 129.
Possible expansion card
failure.
See "Troubleshooting Expansion
Cards" on page 134.
Possible video failure.
See "Getting Help" on page 149.
Hard drive failure.
Ensure that the hard drives are
properly connected. See "Hard
Drives" on page 63 for
information on the drives
installed in your system.
Possible USB failure.
See "Troubleshooting a USB
Device" on page 122.
About Your System
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Table 1-3. Diagnostic Indicator Codes (continued)
Code
Causes
Corrective Action
No memory modules
detected.
See "Troubleshooting System
Memory" on page 129.
System board failure.
See "Getting Help" on page 149.
Memory configuration
error.
See "Troubleshooting System
Memory" on page 129.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 149.
Possible system resource
configuration error.
See "Contacting Dell" on
page 149.
Other failure.
Ensure that the hard drives are
properly connected. See
"Troubleshooting a Hard Drive"
on page 131 for the appropriate
drive installed in your system. If
the problem persists, see "Getting
Help" on page 149.
About Your System
21
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System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running or the operating system's
documentation for an explanation of the message and recommended action.
Message
Causes
Corrective Actions
128-bit Advanced
ECC mode
disabled. For
128-bit Advanced
ECC, DIMMs must
be installed in
pairs. Pairs must
be matched in
size and
geometry.
The Advanced ECC option
was enabled in BIOS,
but is no longer valid due to
an unsupported memory
configuration, possibly a
faulty or removed memory
module. The Advanced
ECC setting has
been disabled.
Check other messages for a
faulty memory module.
Reconfigure the memory
modules for Advanced
ECC mode. See "System
Memory" on page 76.
Alert! Advanced
ECC Memory Mode
disabled! Memory
configuration
does not support
Advanced ECC
Memory Mode.
Advanced ECC Memory
Mode was enabled in the
system setup program, but
the current configuration
does not support Advanced
ECC Memory Mode.
A memory module
may be faulty.
Ensure that the memory
modules are installed in a
configuration that supports
Advanced ECC Memory
Mode. Check other system
messages for additional
information for possible
causes. For memory
configuration information,
see "General Memory
Module
Installation Guidelines" on
page 76. If the problem
persists,
see "Troubleshooting System
Memory" on page 129.
22
About Your System
book.book Page 23 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Alert! iDRAC6 not The iDRAC6 is not
Wait for the system
responding.
responding to BIOS
to reboot.
Rebooting.
communication either
because it is not functioning
properly or has not
completed initialization.
The system reboots.
Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.
The iDRAC6 stops
responding.
The iDRAC6 was remotely
reset while system was
booting.
Remove AC power to the
system for 10 seconds and
restart the system.
Alert!
After AC recovery, the
Continuing
iDRAC6 takes longer than
system boot
normal to boot.
accepts the risk
that system may
power down
without warning.
Alert! Node
Interleaving
disabled! Memory
configuration
does not support
Node
Interleaving.
The memory configuration
does not support node
interleaving, or the
configuration has changed
(for example, a memory
module has failed) so that
node interleaving cannot be
supported. The system still
runs, but without node
interleaving.
Ensure that the memory
modules are installed in a
configuration that supports
node interleaving.
Check other system
messages for additional
information for possible
causes. For memory
configuration information,
see "General Memory
Module
Installation Guidelines" on
page 76. If the problem
persists,
see "Troubleshooting System
Memory" on page 129.
About Your System
23
book.book Page 24 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
The system configuration
of processor(s),
memory modules,
and expansion cards may
not be supported by the
power supplies.
If any system components
were just upgraded,
return the system to the
previous configuration.
If the system boots without
this warning, then the
replaced component(s) are
not supported with this
power supply. If Energy
Smart power supplies are
installed, replace them with
high output power supplies
to use the components.
See "Power Supplies" on
page 74.
Alert! Redundant
memory disabled!
Memory
configuration
does not support
redundant
memory.
Memory sparing or memory
mirroring was enabled in the
system setup program, but
the current configuration
does not support redundant
memory. A memory module
may be faulty.
Check the memory modules
for failure. See
"Troubleshooting System
Memory" on page 129.
Reset the memory setting,
if appropriate. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 39.
Alert! System
fatal error
during previous
boot.
An error caused the
system to reboot.
Check other system
messages for additional
information for possible
causes.
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
24
About Your System
book.book Page 25 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
BIOS Update
Attempt Failed!
Remote BIOS update
attempt failed.
Retry the BIOS update.
If problem persists,
see "Getting Help" on
page 149.
Caution!
NVRAM_CLR jumper is
NVRAM_CLR jumper installed in the clear setting.
is installed on
CMOS has been cleared.
system board.
Please run SETUP.
Move the NVRAM_CLR
jumper to the default
position (pins 3 and 5).
See Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 39.
CPU set to
minimum
frequency.
The processor speed may be
intentionally set lower for
power conservation.
If not an intentional setting,
check any other system
messages for possible causes.
CPU x installed
with no memory.
Memory modules are
Install memory modules for
required but not installed in the processor. See "System
the indicated processor’s
Memory" on page 76.
memory slots.
About Your System
25
book.book Page 26 Friday, January 6, 2012 2:11 PM
Message
Causes
CPUs with
different cache
sizes detected.
Mismatched processors have Ensure that all processors
been installed in the system. have the same cache size,
number of cores and logical
processors, and power rating.
Ensure that the processors
are properly installed. See
"Processors" on page 95.
CPUs with
different core
sizes detected!
System halted.
Corrective Actions
CPUs with
different
logical
processors
detected! System
halted.
CPUs with
different power
rating detected!
System halted.
Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media
is available.
Use the system
setup program to
change the boot
mode as needed.
The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is
non-UEFI.
Decreasing
available
memory.
Faulty or improperly installed Reseat the memory modules.
memory modules.
See "Troubleshooting
System Memory" on
page 129.
DIMM
configuration on
each CPU should
match.
Invalid memory
configuration on a
dual-processor system.
The memory module
configuration for each
processor must be identical.
26
About Your System
Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 39.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 76.
book.book Page 27 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Embedded NICx and
NICy:
OS NIC=<ENABLED
|DISABLED>,
Management
Shared NIC=
The OS NIC interface is set
in BIOS. The Management
Shared NIC interface is set
in management tools.
Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC" on
page 123.
Mouse or keyboard cable is
loose or improperly
connected.
Reseat the mouse or
keyboard cable.
<ENABLED
|DISABLED>.
Error 8602 Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.
Defective mouse or keyboard. Ensure that the mouse or
keyboard is operational.
See "Troubleshooting a USB
Device" on page 122.
Gate A20 failure. Faulty keyboard controller;
faulty system board.
See "Getting Help" on
page 149.
Invalid
configuration
information please run SETUP
program.
An invalid system
configuration caused a
system to stop responding.
Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 39.
Invalid PCIe card
found in the
Internal_Storage
slot!
The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.
Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot. See
"RAID Battery" on page 103.
Keyboard fuse has Overcurrent detected at the
failed.
keyboard connector.
See "Getting Help" on
page 149.
About Your System
27
book.book Page 28 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Local keyboard
The USB ports are disabled
may not work
in the system BIOS.
because all user
accessible USB
ports are
disabled.
If operating
locally, power
cycle the system
and enter system
setup program to
change settings.
Power down and restart the
system from the power
button, and then enter the
System Setup program to
enable the USB port(s).
See "Entering the System
Setup Program" on page 39.
Manufacturing
mode detected.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
Maximum rank
count exceeded.
The following
DIMM has been
disabled: x
Invalid memory
configuration. The system
runs but with the specified
memory module disabled.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 76.
Memory
Initialization
Warning: Memory
size may be
reduced.
Invalid memory
configuration. The system
runs but with less memory
than is physically available.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 76.
Memory set to
minimum
frequency.
The memory frequency may If not an intentional setting,
be intentionally set lower for check any other system
power conservation.
messages for possible causes.
The current memory
Ensure that your memory
configuration may support
configuration supports the
only the minimum frequency. higher frequency.
See "General Memory
Module
Installation Guidelines" on
page 76.
28
About Your System
book.book Page 29 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Memory tests
terminated by
keystroke.
POST memory test was
terminated by pressing the
spacebar.
Information only.
MEMTEST lane
failure
detected on x.
Invalid memory
configuration. Mismatched
memory modules are
installed.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 76.
Mirror mode
disabled. For
mirror mode,
DIMMs must be
installed in
pairs. Pairs must
be matched in
size and
geometry.
The memory configuration
does not match the setting in
BIOS. The BIOS setting has
been disabled.
Reconfigure the memory
modules for Memory
Mirroring mode. See
"System Memory" on
page 76.
No boot device
available.
Faulty or missing hard drive,
or hard drive subsystem, or
no bootable USB key
installed.
Use a bootable USB key or
hard drive. If the problem
persists, see
"Troubleshooting a USB
Device" on page 122 and
"Troubleshooting a Hard
Drive" on page 131.
See "Using the System Setup
Program and
UEFI Boot Manager" on
page 39 for information on
setting the order of boot
devices.
About Your System
29
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Message
Causes
No boot sector on Incorrect configuration
hard drive.
settings in System Setup
program, or no operating
system on hard drive.
No timer tick
interrupt.
Faulty system board.
Faulty or improperly
PCIe Training
installed PCIe card in the
Error: Expected
Link Width is x, specified slot.
Actual Link Width
is y.
Plug & Play
Configuration
Error.
Error encountered in
initializing PCIe device;
faulty system board.
Quad rank DIMM
Invalid memory
detected after
configuration.
single rank or
dual rank DIMM in
socket.
30
About Your System
Corrective Actions
Check the hard drive
configuration settings in the
System Setup program.
See "Using the System Setup
Program and
UEFI Boot Manager" on
page 39. If necessary, install
the operating system on your
hard drive. See your
operating system
documentation.
See "Getting Help" on
page 149.
Reseat the PCIe card in the
specified slot number.
See "Troubleshooting
Expansion Cards" on
page 134. If the problem
persists, see "Getting Help"
on page 149.
Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists,
see "Troubleshooting
Expansion Cards" on
page 134.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 76.
book.book Page 31 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Read fault
The operating system cannot
read from the hard drive or
USB device, the system could
not find a particular sector on
the disk, or the requested
sector is defective.
Replace the USB medium
and device. Ensure that the
USB cables and SAS
backplane cables are properly
connected.
See "Troubleshooting a USB
Device" on page 122 or
"Troubleshooting a Hard
Drive" on page 131 for the
appropriate drive(s) installed
in your system.
Requested sector
not found.
Sector not found. Faulty hard drive, USB
device, or USB medium.
Seek error.
Seek operation
failed.
Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" on page 122 or
"Troubleshooting a Hard
Drive" on page 131 for the
appropriate drive(s) installed
in your system.
Shutdown
failure.
General system error.
See "Getting Help" on
page 149.
Sparing mode
disabled. For
sparing mode,
matched sets
of three must
be populated
across slots.
The memory configuration
does not match the setting
in BIOS. The BIOS setting
has been disabled.
Reconfigure the memory
modules for Memory
Sparing mode. See "System
Memory" on page 76.
About Your System
31
book.book Page 32 Friday, January 6, 2012 2:11 PM
Message
Causes
The amount of
Memory has been added or
system memory has removed or a memory
changed.
module may be faulty.
The following
DIMMs should
match in
geometry:
x,x,...
The following
DIMMs should
match in rank
count: x,x,...
Invalid memory
configuration. The specified
memory modules do not
match in size, number of
ranks, or number of
data lanes.
The following
DIMMs should
match in size:
x,x,...
The following
DIMMs should
match in size
and geometry:
x,x,...
The following
DIMMs should
match in size
and rank count:
x,x,...
32
About Your System
Corrective Actions
If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module.
See "Troubleshooting
System Memory" on
page 129.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 76.
book.book Page 33 Friday, January 6, 2012 2:11 PM
Message
Causes
Thermal sensor
not detected
on x.
A memory module without a Replace the memory
thermal sensor is installed in module. See "System
the specified memory slot.
Memory" on page 76.
Time-of-day
clock stopped.
Faulty battery or faulty chip. See "Troubleshooting the
System Battery" on page 126.
Time-of-day not
set - please run
SETUP program.
Incorrect Time or Date
settings; faulty system
battery.
Timer chip
Faulty system board.
counter 2 failed.
Corrective Actions
Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 39. If the problem
persists, replace the system
battery. See "System Battery"
on page 100.
See "Getting Help" on
page 149.
TPM
configuration
operation
honored. System
will now reset.
A TPM configuration
Information only.
command has been entered.
The system reboots and
executes the command.
TPM
configuration
operation is
pending. Press
(I) to Ignore
OR (M) to Modify
to allow this
change and reset
the system.
This message displays during Enter I or M to proceed.
system restart after a TPM
configuration command has
been entered. User
interaction is required to
proceed.
WARNING:
Modifying could
prevent
security.
TPM failure
A Trusted Platform Module
(TPM) function has failed.
See "Getting Help" on
page 149.
About Your System
33
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Message
Causes
Unable to launch
System Services
image. System
halted!
System halted after F10
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.
Unexpected
interrupt in
protected mode.
Improperly seated memory
modules or faulty
keyboard/mouse
controller chip.
Unsupported CPU
combination
Processor(s) is not supported Install a supported processor
by the system.
or processor combination.
See "Processors" on page 95.
Unsupported CPU
stepping
detected.
Unsupported DIMM
detected. The
following DIMM
has been
disabled: x
34
Corrective Actions
Restart the system and
update the Lifecycle
Controller repository to the
latest software to restore full
functionality. See the
Lifecycle Controller User
The iDRAC6 Enterprise card Guide for more information.
flash memory or BMC SPI
Restore the flash memory
flash may be corrupted.
using the latest version on
support.dell.com. See the
Integrated Dell Remote
Access Controller 6
(iDRAC6) User Guide for
instructions on performing a
field replacement of the
flash memory.
Invalid memory
configuration. The system
runs but with the specified
memory module disabled.
About Your System
Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 129. If the problem
persists, see "Getting Help"
on page 149.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 76.
book.book Page 35 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x,x,...
Invalid memory
configuration.
Memory modules are
mismatched in the
specified slots.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 76.
Unused memory
detected. DIMM’s
installed in the
following slot
are not available
when in mirror
mode: x,x,x.
The memory configuration
is not optimal for
mirroring mode.
Modules in the
specified slots are unused.
Reconfigure the memory for
memory mirroring mode, or
change the memory mode to
Optimized or Sparing in the
BIOS setup screen. See
"System Memory" on
page 76.
Unused memory
detected. DIMM’s
installed in the
following slot
are not available
when in 128-bit
advanced ECC
mode: x,x,x.
The memory configuration is
not optimal for Advanced
ECC Memory Mode.
Modules in the specified
slots are unused.
Reconfigure the memory for
Advanced ECC Memory
Mode, or change the
memory mode to Optimized
or Sparing in the BIOS setup
screen. See "System
Memory" on page 76.
Warning: A fatal A fatal system error
error has caused occurred and caused the
system reset!
system to reboot.
Please check the
system event log!
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 121 for
any faulty components
specified in the SEL.
Warning! No micro Micro code update failed.
code update
loaded for
processor n.
Update the BIOS firmware.
See "Getting Help" on
page 149.
About Your System
35
book.book Page 36 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.
If any system components
were just upgraded,
return the system to the
previous configuration. If
the system boots without
this warning, then the
replaced component(s) are
not supported with this
power supply. If Energy
Smart power supplies are
installed, replace them with
the High Output power
supplies to use the
components. See "Power
Supplies" on page 74.
Warning! PSU
mismatch. PSU
redundancy lost.
Check PSU.
A high output power supply
and an Energy Smart power
supply are installed in the
system at the same time.
Install two high output
or two Energy Smart power
supplies in the system.
Warning!
Unsupported
memory
configuration
detected. The
memory
configuration is
not optimal. The
recommended
memory
configuration
is: <message>
Invalid memory
configuration. The system
runs but with reduced
functionality.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 76. If the
problem persists,
see "Troubleshooting System
Memory" on page 129.
Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.
36
About Your System
You can also run the system
on one power supply until
you can obtain two power
supplies of the same type.
See "Troubleshooting Power
Supplies" on page 127.
book.book Page 37 Friday, January 6, 2012 2:11 PM
Message
Causes
Corrective Actions
Write fault.
Faulty USB device, USB
medium, hard drive, or hard
drive subsystem.
Replace the USB medium or
device. Ensure that the USB
and SAS backplane cables
are properly connected.
See "Troubleshooting a USB
Device" on page 122
and "Troubleshooting a Hard
Drive" on page 131.
Write fault on
selected drive.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary on support.dell.com/manuals.
Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format
a hard drive, a message warns you that you may lose all data on the hard drive.
Warning messages usually interrupt the task and require you to respond
by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the
operating system. For more information, see the documentation that
accompanied the application or operating system.
Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the Embedded System Diagnostics" on
page 140 for more information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system.
Alert messages include information, status, warning, and failure messages
for drive, temperature, fan, and power conditions. For more information,
see the systems management software documentation.
About Your System
37
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Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your
system. Warranty information may be included within this document or as a
separate document.
•
The rack documentation included with your rack solution describes how to
install your system into a rack.
•
The Getting Started Guide provides an overview of system features,
setting up your system, and technical specifications.
•
Any media that ships with your system that provides documentation and
tools for configuring and managing your system, including those
pertaining to the operating system, system management software,
system updates, and system components that you purchased
with your system.
NOTE: Always check for updates on support.dell.com/manuals and read the
updates first because they often supersede information in other documents.
38
About Your System
book.book Page 39 Friday, January 6, 2012 2:11 PM
Using the System Setup Program
and UEFI Boot Manager
2
The System Setup program is the BIOS program that enables you to manage
your system hardware and specify BIOS-level options. From the System Setup
program, you can:
•
View the system hardware configuration
•
Enable or disable integrated devices
•
Set performance and power management thresholds
•
Manage system security
Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> after you see the following message:
<F2> = System Setup
NOTE: The system does not respond until the USB keyboard is active.
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 22 for an explanation of the message
and suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to
display a message that the system memory size has changed the first time you
start your system.
Using the System Setup Program and UEFI Boot Manager
39
book.book Page 40 Friday, January 6, 2012 2:11 PM
Using the System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Moves to the previous field.
Down arrow or <Tab>
Moves to the next field.
<Enter>, <Spacebar>, <+>,
<–>, left and right arrows
Cycles through the settings in a field. In many
fields, you can also type the appropriate value.
<Esc>
Exits the System Setup program and restarts the
system if any changes were made.
<F1>
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
40
Using the System Setup Program and UEFI Boot Manager
book.book Page 41 Friday, January 6, 2012 2:11 PM
System Setup Options
Main Screen
Figure 2-1. Main System Setup Program Screen
NOTE: The options for the System Setup program change based on the
system configuration.
NOTE: The System Setup program defaults are listed under their respective options
in the following sections, where applicable.
Option
Description
System Time
Sets the time on the system's internal clock.
System Date
Sets the date on the system's internal calendar.
Memory Settings
Displays information related to installed memory. See "Memory
Settings Screen" on page 43.
Processor Settings Displays information related to processors (speed, cache size,
and so on). See "Processor Settings Screen" on page 43.
Using the System Setup Program and UEFI Boot Manager
41
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Option
Description
Boot Settings
See "Boot Settings Screen" on page 45.
Integrated Devices See "Integrated Devices Screen" on page 45.
PCI IRQ
Assignment
Displays a screen to change the IRQ assigned to each of the
integrated devices on the PCI bus, and any installed expansion
card that requires an IRQ.
Serial
Communication
(Off default)
See "Serial Communication Screen" on page 47.
Power
Management
Enables you to manage power usage of the processor, fans, and
memory modules with preconfigured or customized settings.
See "Power Management Screen" on page 48.
System Security
Displays a screen to configure the system password and setup
password features. See "System Security Screen" on page 48,
"Using the System Password" on page 51, and "Using the Setup
Password" on page 53 for more information.
Keyboard
NumLock
(On default)
Determines whether your system starts up with the NumLock
mode activated on 101- or 102-key keyboards (does not apply to
84-key keyboards).
Report Keyboard
Errors
(Report default)
Enables or disables reporting of keyboard errors during the
POST. Select Report for host systems that have keyboards
attached. Select Do Not Report to suppress all error messages
relating to the keyboard or keyboard controller during POST.
This setting does not affect the operation of the keyboard itself if
a keyboard is attached to the system.
F1/F2 Prompt on
Error (Enabled
default)
Enables the system to halt on errors during POST, which allows
the user to observe events that may scroll by unnoticed during
normal POST. Press F1 to continue or F2 to enter the System
Setup program.
CAUTION: When setting this option to Disabled, the system
does not halt if an error occurs during POST. Any critical
errors is displayed and logged in the system event log.
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Memory Settings Screen
Option
Description
System Memory Size
Displays the system memory size.
System Memory Type
Displays the system memory type.
System Memory Speed
Displays the system memory speed.
Video Memory
Displays the video memory size.
System Memory Testing
(Enabled default)
Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.
Memory Operating Mode
This field displays the type of memory operation if a
valid memory configuration is installed. When set to
Optimizer Mode, the memory controllers run
independently of each other for improved memory
performance. When set to Mirror Mode, memory
mirroring is enabled. When set to Advanced ECC
Mode, two controllers are joined in 128-bit mode
running multi-bit advanced ECC. For information about
the memory modes, see "System Memory" on page 76.
NOTE: The Spare Mode option may not be present
on all systems.
Node Interleaving
(Disabled default)
If this field is Enabled, memory interleaving is supported
if a symmetric memory configuration is installed. If
Disabled, the system supports Non-Uniform Memory
Architecture (NUMA) (asymmetric) memory
configurations.
NOTE: The Node Interleaving field must be set to Disabled
when using Mirror mode.
Processor Settings Screen
Option
Description
64-bit
Specifies if the processor(s) support 64-bit extensions.
Core Speed
Displays the processor clock speed.
Bus Speed
Displays the processor bus speed.
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Option
Description
Logical Processor
(Enabled default)
Each processor core supports up to two logical
processors. If this field is set to Enabled, the BIOS
reports both logical processors. If set to Disabled,
only one logical processor is monitored by the BIOS.
Virtualization Technology
(Disabled default)
Enables or disables virtualization software to use the
virtualization technology incorporated in the processor.
NOTE: Disable this feature if your system will not be
running virtualization software.
Adjacent Cache Line
Prefetch
(Enabled default)
Enables or disables high utilization of sequential
memory access.
Hardware Prefetcher
(Enabled default)
Enables or disables the hardware prefetcher.
Execute Disable
(Enabled default)
Enables or disables Execute Disable Memory Protection
Technology.
Number of Cores per
Processor
(All default)
If set to All, the maximum number of cores in each
processor is enabled.
Turbo Mode
(Enabled default)
Enables or disables Turbo Mode if Turbo Boost
technology is supported by the processor(s).
C States
(Enabled default)
When set to Enabled, the processor(s) can operate in all
available power states.
NOTE: Disable this option for applications that require
high utilization of random memory access.
Processor 1 Family -Model- Displays the family, model, and stepping of the selected
Stepping
processor.
Processor 2 Family -Model- Displays the family, model, and stepping of the
Stepping
selected processor.
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Boot Settings Screen
Option
Description
CAUTION: Switching the boot mode could prevent
the system from booting if the operating system was
not installed in the same boot mode.
Boot Mode
(BIOS default)
Setting this field to BIOS allows compatibility with nonUEFI operating systems.
Boot Sequence
This field indicates to the system, the location of the
operating system files needed for startup.
Hard-Disk Drive
Sequence
Determines the order in which the BIOS attempts to
boot from hard drives in the system during system
startup.
USB Flash Drive
Emulation Type
(Auto default)
Determines the emulation type for a USB flash drive.
Hard disk allows the USB flash drive to act as a hard
drive. Auto automatically chooses an emulation type.
Boot Sequence Retry
(Disabled default)
If this field is enabled and the system has failed to boot,
the system reattempts to boot after 30 seconds.
Integrated Devices Screen
Option
Description
Integrated SAS
Controller
(Enabled default)
Enables or disables the integrated storage controller.
User Accessible USB
Ports
(All Ports On default)
Enables or disables the user-accessible USB ports. Options
are All Ports On, Only Back Ports On, and All Ports Off.
Internal USB Port 1
(On default)
Enables or disables the internal USB port.
Internal USB Port 2
(On default)
Enables or disables the internal USB port.
Embedded NIC1 and
NIC2
(Enabled default)
Enables or disables the OS interface of the two embedded
NICs. (The NICs may also be accessed through the
system’s management controller.)
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Option
Description
Embedded Gb NICx
(NIC1 default: Enabled
with PXE;
Other NICs: Enabled)
Enables or disables the embedded NICs. Options are
Enabled, Enabled with PXE, and Enabled with iSCSI
Boot. PXE support allows the system to boot from the
network.
MAC Address
Displays the MAC address for the NIC.
OS Watchdog Timer
(Disabled default)
Sets a timer to monitor the operating system for activity,
and aids in recovery if the system stops responding.
When Enabled, the operating system is allowed
to initialize the timer. When Disabled, the timer is
not initialized.
NOTE: This feature is usable only with operating systems
that support WDAT implementations of the Advanced
Configuration and Power Interface (ACPI) 3.0b specification.
I/OAT DMA Engine
(Disabled default)
Enables or disables the I/O acceleration technology
(I/OAT). This feature should only be enabled if the
hardware and software support I/OAT.
Embedded Video
Controller
(Enabled default)
Displays the total amount of video memory available in
the embedded video controller.
PCI IRQ Assignments Screen
Option
Description
Embedded X-treme PCI
Adapter
Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.
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Serial Communication Screen
Option
Description
Serial Communication
(On without Console
Redirection default)
Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and
the port address used can be specified.
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Serial Port Address
(Serial Device 1=COM1,
Serial Device 2=COM2
default)
External Serial Connector
(Serial Device1 default)
Sets the serial port addresses for the two serial devices.
NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
Specifies whether Serial Device 1, Serial Device 2,
or Remote Access Device has access to the
external serial connector.
NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL,
configure the same port address for console redirection
and the serial device.
Failsafe Baud Rate
(115200 default)
Displays the failsafe baud rate used for console
redirection. BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the
attempt fails. This rate should not be adjusted.
Remote Terminal Type
(VT100/VT220 default)
Sets the remote console terminal type, either
VT100/VT220 or ANSI.
Redirection After Boot
(Enabled default)
Enables or disables BIOS console redirection when the
operating system is loaded.
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Power Management Screen
Option
Description
Power
Management
(Active Power
Controller
default)
Options are OS Control, Active Power Controller, Custom,
or Maximum Performance. For all but the Custom setting, the
BIOS pre-configures the power settings on this screen as follows:
• OS Control sets the CPU power to OS DBPM, the fan power to
Minimum Power, and the memory power to Maximum
Performance. In this setting, all processor performance
information is passed from the system BIOS to the operating
system for control. The operating system sets the processor
performance based on processor utilization.
• Active Power Controller sets the CPU power to System DBPM,
the fan power to Minimum Power, and the memory power to
Maximum Performance. The BIOS sets the processor
performance based on processor utilization.
• Maximum Performance sets all fields to Maximum
Performance.
CPU Power and
Performance
Management
Options are OS DBPM, System DBPM, Maximum
Performance, or Minimum Power.
Fan Power and
Performance
Management
Options are Maximum Performance or Minimum Power.
Memory Power
and Performance
Management
Options are Maximum Performance, a specified frequency, or
Minimum Power.
System Security Screen
Option
Description
System Password
Displays the current status of the password security
feature and allows a new system password assignment and
verification.
NOTE: For more information, see "Using the System
Password" on page 51.
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Option
Description
Setup Password
Restricts access to the System Setup program by using a
setup password.
NOTE: For more information, see "Using the System
Password" on page 51.
Password Status
(Unlocked default)
When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up.
For more information, see "Using the System Password"
on page 51.
TPM Security
(Off default)
Sets the reporting of the Trusted Platform Module
(TPM) in the system.
If Off, the presence of the TPM is not reported to the
operating system.
If On with Pre-boot Measurements, the system reports
the TPM to the operating system and stores the pre-boot
measurements to the TPM during POST.
If On without Pre-boot Measurements, the system
reports the TPM to the operating system and bypasses
pre-boot measurements.
TPM Activation
(No Change default)
When set to Activate, the TPM is enabled to default
settings. When set to Deactivate, the TPM is disabled.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).
NOTE: This field is read-only when TPM Security is set
to Off.
TPM Clear
(No default)
CAUTION: Clearing the TPM will lose all encryption
keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the
TPM keys prior to enabling this option.
When set to Yes, all TPM contents are cleared.
NOTE: This field is read-only when TPM Security
is set to Off.
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Option
Description
Power Button
(Enabled default)
If Enabled, the power button can turn the system's power
off and on. On an ACPI-compliant operating system, the
system performs an orderly shutdown before power is
turned off.
When Disabled, the button can only turn on
system power.
CAUTION: Use the NMI button only if directed to
do so by qualified support personnel or by the
operating system's documentation. Pressing this
button halts the operating system and displays a
diagnostic screen.
NMI Button
(Disabled default)
Enables or disables the NMI feature.
AC Power Recovery
(Last default)
Determines how the system reacts when power is
restored. If set to Last, the system returns to the last
power state. On turns on the system after power is
restored. Off allows the system to remain off after power
is restored.
AC Power Recovery Delay Determines when the system restarts after power is
restored. Options are Immediate (no delay),
(Immediate default)
Random (between 30 to 240 seconds for Integrated Dell
Remote Access Controller (iDRAC), or 45 to 240 seconds
for BMC), or User Defined.
User Defined Delay
Determines the user defined AC Recovery Delay.
Exit Screen
Press <Esc> to exit the System Setup program. The Exit screen appears:
50
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
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System and Setup Password Features
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on
page 146.
Your system is shipped without the system password feature enabled in BIOS.
CAUTION: The password features provide a basic level of security for the data on
your system. Anyone can access the data stored on your system if the system is
running and unattended.
Using the System Password
When a system password is assigned, the system prompts for the system
password after the system starts and only those with the password have full
use of the system.
Assigning a System Password
Before assigning a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, System Password is Enabled.
If Password Status is Unlocked, you can change the system password.
If Locked, you cannot change the system password. Disabling the password
jumper on the system board sets System Password to Disabled, and you
cannot change or enter a new system password.
When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked. To assign a system password:
1 Verify that Password Status is Unlocked.
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. To erase a character, press
<Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> before you complete step 5.
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4 Press <Enter>.
5 To confirm your password, type it a second time and press <Enter>.
System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot the system now for the password protection to take effect or
continue working.
NOTE: Password protection does not take effect until the system reboots.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 53), the system accepts your setup password as an alternate system
password.
When Password Status is Unlocked, you have the option to leave the
password security enabled or to disable password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Ctrl><Enter>.
When Password Status is Locked, you must type the password and press
<Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and must be shut down manually
using the power button.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized
changes.
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Disabling the System Password
If the system password is already set, you can disable it by typing the password
during POST and pressing <Ctrl><Enter> or you can enter the system
setup and press <Enter> twice when you are in the system password menu.
Changing an Existing System Password
1 Enter the System Setup program by pressing <F2> during POST.
2 Select the System Security screen.
3 Verify that the Password Status is Unlocked.
4 Type the new system password in the two password fields.
The System Password field changes to Not Enabled if the password was
deleted.
Using the Setup Password
Assigning a Setup Password
You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option
and press the <+> or <–> key. The system prompts you to enter and
verify the password.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. To erase a character, press
<Backspace> or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled.
The next time you enter the System Setup program, the system prompts you
for the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
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Operating With a Setup Password Enabled
If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press <Enter> to access the setup password
window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 53.
Embedded System Management
The Lifecycle Controller is an embedded utility that enables systems
management tasks from an embedded environment throughout the server’s
lifecycle.
The controller can be started during the boot sequence and can function
independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features
provided by the controller.
On systems with Baseboard Management Controller (BMC), the Lifecycle
Controller supports running diagnostics to validate the memory, I/O devices,
processors, physical disks, and other peripherals.\
NOTE: The Baseboard Management Controller (BMC) utility is replaced by the
iDRAC6 utility.
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The iDRAC6 Express provides the following additional features in a remote
environment:
•
Downloading and applying firmware updates
•
Configuring hardware and firmware
For more information about setting up the controller and configuring
hardware and firmware, see the Lifecycle Controller User Guide at
support.dell.com/manuals.
NOTE: To reinstall and deploy the operating system, use the Recovery Manager
solution available for download at support.dell.com.
Baseboard Management Controller Configuration
NOTE: The Baseboard Management Controller (BMC) utility is replaced by the
iDRAC6 utility.
The BMC enables configuring, monitoring, and recovery of systems remotely.
BMC provides the following features:
•
Uses the system’s integrated NIC
•
Enables fault logging and SNMP alerting
•
Provides access to system event log and sensor status
•
Allows control of system functions including power on and off
•
Functions independently of the system’s power state or the system’s
operating system
•
Provides text console redirection for system setup, text-based utilities,
and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect
the network connection to integrated NIC1.
For additional information on using BMC, see the documentation for the
BMC and systems management applications.
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Entering the BMC Setup Module
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted after POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, and then restart your system
and try again.
iDRAC Configuration Utility
The iDRAC Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the iDRAC6 and for the
managed server. The iDRAC Configuration Utility enables you to:
•
Configure, enable, or disable the iDRAC6 local area network (LAN)
through the dedicated iDRAC6 Enterprise card port or the
embedded NICs.
•
Enable or disable IPMI over LAN.
•
Enable a LAN Platform Event Trap (PET) destination.
•
Attach or detach the Virtual Media devices.
•
Change the administrative username and password and
manage user privileges.
•
View System Event Log (SEL) messages or clear messages from the log.
For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.
Entering the iDRAC Configuration Utility
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted during POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, restart your system and try again.
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Installing System Components
3
Recommended Tools
•
Key to the system keylock
•
#1 and #2 Phillips screwdrivers
•
T10 Torx screwdriver
•
Wrist grounding strap
Inside the System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the product.
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Figure 3-1. Inside the System
5
1
2
3
4
6
7
8
10
58
9
1
cooling fan
3
expansion-card riser
4
power supply bays (2)
5
cooling shroud
6
heat sink/processor (2)
7
memory modules (8)
8
system cooling fans (4)
9
SAS backplane
10
hard drives (12)
Installing System Components
2
internal hard drives (2)
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Front Bezel
Removing the Front Bezel
1 Using the system key, unlock the bezel.
2 Lift the release latch next to the key lock.
3 Rotate the left end of the bezel away from the front panel.
4 Unhook the right end of the bezel and pull the bezel away from
the system.
Figure 3-2. Removing and Installing the Front Bezel
3
2
1
4
1
release latch
2
keylock
3
bezel
4
hinge tab
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Installing the Front Bezel
1 Hook the right end of the bezel onto the chassis.
2 Fit the free end of the bezel onto the system.
3 Secure the bezel with the keylock. See Figure 3-2.
Opening and Closing the System
WARNING: Whenever you need to lift the system, get others to assist you.
To avoid injury, do not attempt to lift the system by yourself.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
Opening the System
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2 Rotate the latch release lock on the system cover counter clockwise to the
unlocked position. See Figure 3-3.
3 Lift the latch on top of the system and slide the cover back.
4 Grasp the cover on both sides and lift the cover away from the system. See
Figure 3-3.
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Figure 3-3. Opening and Closing the System
2
1
1
system cover latch
2
latch release lock
Closing the System
1 Lift the latch on the system cover.
2 Place the cover onto the chassis and offset it slightly back so that the two
hooks on the back edge of the cover fit the corresponding tabs on the back
edge of the chassis. See Figure 3-3.
3 Slide the cover towards the front of the chassis and press down the latch.
4 Rotate the latch release lock in the clockwise direction to secure the cover.
5 Reconnect the system and peripherals to their electrical outlets, and turn
on the system.
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Cooling Shroud
A cooling shroud directs airflow from the cooling fans over the system
processor(s) and memory module(s).
Removing the Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Open the system. See "Opening the System" on page 60.
2 Grasp and gently lift the shroud up and away from the system board.
See Figure 3-4.
Figure 3-4. Removing and Installing the Cooling Shroud
2
1
1
62
numbered fan bays
Installing System Components
2
cooling shroud
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Installing the Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Align the shroud using the center of the numbered fan bays as a guide.
2 Press the cooling shroud down into the chassis.
3 Close the system. See "Closing the System" on page 61.
4 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Hard Drives
Your system supports up to twelve 3.5" SAS hard drives in 3.5" hot-swap hard
drive carriers. The hard drives are front-mounted and connected to a SAS
backplane through hard-drive carriers. See Figure 3-1.
Removing a Hard-Drive Blank
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 59.
2 Grasp the front of the hard-drive blank, press the release lever on
the right side, and slide the blank out until it is free of the drive bay.
See Figure 3-5.
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Figure 3-5. Removing or Installing a Hard-Drive Blank
1
2
1
hard-drive blank
2
release lever
Installing a Hard-Drive Blank
Align the hard-drive blank with the drive bay and insert the blank into the
drive bay until the release lever clicks into place. See Figure 3-5.
Removing a Hot-Swap Hard Drive
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 59.
2 Using the RAID management software, prepare the drive for removal. Wait
until the hard-drive indicators on the drive carrier signal that the drive can
be removed safely. See "Hard-Drive Indicator Patterns" on page 14.
If the drive has been online, the green activity/fault indicator flashes as
the drive is powered down. When the drive indicators are off, the drive is
ready for removal.
3 Press the release button and open the drive carrier release handle to
release the drive. See Figure 3-6.
4 Slide the hard drive out of the drive bay.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have hard-drive blanks installed.
5 Insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive
Blank" on page 64.
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Figure 3-6. Removing and Installing a Hot-Swap Hard Drive
1
2
1
release button
2
hard-drive carrier handle
Installing a Hot-Swap Hard Drive
CAUTION: Use only hard drives that have been tested and approved for use with
the SAS backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
CAUTION: To prevent data loss, ensure that your operating system
supports hot-swap drive installation. See the documentation supplied
with the operating system.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 59.
2 If present, remove the drive blank. See "Removing a Hard-Drive
Blank" on page 63.
3 Press the button on the front of the drive carrier.
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4 With the lever on the hard drive carrier open, slide the hard drive into
the drive bay until the carrier contacts the backplane. See Figure 3-6.
5 Close the handle to lock the drive in place.
Removing a Hard Drive From a Hard-Drive Carrier
Remove the screws from the slide rails on the hard-drive carrier and separate
the hard drive from the carrier. See Figure 3-7.
Figure 3-7. Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier
1
4
3
2
66
1
hard drive
2
SAS indicator
3
drive carrier
4
screws (4)
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Installing a Hard Drive Into a Hard-Drive Carrier
1 Insert the hard drive into the hard-drive carrier with the connector end of
the drive at the back. See Figure 3-7.
2 Align the holes on the hard drive with the holes on the hard-drive carrier.
When aligned correctly, the back of the hard drive will be flush with the
back of the hard-drive carrier.
3 Attach the four screws to secure the hard drive to the hard-drive carrier.
Internal Hard Drives
Your system supports two cabled 2.5" SAS internal hard drives. Internal hard
drives are connected to the SAS backplane. The operating system is installed
on the internal hard drives in a RAID 1 configuration. For information on
RAID configuration, see the RAID documentation at
support.dell.com/manuals.
Removing an Internal Hard Drive Bay
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and from the peripherals.
2 Open the system. See "Opening the System" on page 60.
3 Lift the latch on your internal hard-drive bay and lift it out of the system.
See Figure 3-8.
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Figure 3-8. Removing and Installing an Internal Hard-Drive Bay
2
3
1
4
68
1
internal hard drives (2)
2
release latch
3
internal hard-drive bay
4
support bracket
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Installing an Internal Hard-Drive Bay
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and from the peripherals.
2 Open the system. See "Opening the System" on page 60.
3 Lift the latch on your internal hard-drive bay and align the bay on the
support bracket.
4 Rotate the latch to lock.
Removing an Internal Hard Drive From the Internal Hard-Drive Bay
Remove the screws on the sides of the internal hard-drive bay and slide out
the hard drive. See Figure 3-9.
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Figure 3-9. Removing and Installing an Internal Hard Drive From the Internal
Hard-Drive Bay
3
2
1
4
1
internal hard drive bay
2
release latch
3
screws (4) *
4
internal hard drive
*Screws are supplied along with the hard drives ordered from Dell.
Installing a Hard Drive Into a Hard-Drive Bay
1 Insert the hard drive into the internal hard-drive bay with the connector
end of the drive at the back, until it is flush with the back of the hard-drive
bay. See Figure 3-9.
2 Attach the four screws to secure the hard drive to the hard-drive bracket.
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Cooling Fans
Your system contains four dual-motor cooling fans. These provide cooling
for the processor, PCI cards, and memory modules. Your system also contains
one single-motor fan to provide cooling for the power supplies.
NOTE: Hot-swap removal or installation of the cooling fans is not supported.
NOTE: In the event of a problem with a particular fan, the fan number is referenced
by the system’s management software, allowing you to easily identify and replace
the proper fan by noting the fan numbers on the fan assembly.
Removing a Cooling Fan
WARNING: The cooling fan can continue to spin for some time after the system
has been powered down. Allow time for the fan to stop spinning before removing
it from the system.
WARNING: Do not attempt to operate the system without the cooling fans.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 If applicable, remove the cooling shroud. See "Removing the Cooling
Shroud" on page 62.
4 Disconnect the fan’s power cable from the system board. See Figure 3-10.
NOTE: To remove fans 3 and 4, remove the storage controller card first.
See "Removing the Storage Controller Card" on page 87.
NOTE: To remove fan 5, remove the internal hard drive bay and carrier. See
"Removing an Internal Hard Drive Bay" on page 67.
5 Press the release tab while grasping the ends of the fan and lift the fan
straight up from the fan bracket. See Figure 3-10.
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Figure 3-10. Removing and Installing a Fan
2
1
3
72
1
fans (5)
3
fan power cable
Installing System Components
2
release tab
book.book Page 73 Friday, January 6, 2012 2:11 PM
Installing a Cooling Fan
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Align the fan module so that the side with the power cable faces toward
the back of the system.
2 Slide the fan module into the fan assembly until the fan is fully seated.
See Figure 3-10.
3 Connect the fan’s power cable to the power connector on the system
board.
4 Replace the internal hard-drive carrier and bay. See "Installing an Internal
Hard-Drive Bay" on page 69.
5 Route the power cable through the guides on the chassis.
6 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
7 Close the system. See "Closing the System" on page 61.
8 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Power Supplies
Your system supports two 750 W redundant power supply modules.
NOTE: The maximum output power (shown in Watts) is listed on the
power supply label.
Two power supplies are installed and the second power supply provides
hot-swappable, power redundancy. In redundant mode, the system
distributes the power load across both power supplies to maximize efficiency.
When a power supply is removed with the system powered on, the full power
load is picked up by the remaining power supply.
NOTE: The system needs to run on both power supplies always, except when you
replace a power supply module.
Removing a Power Supply
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: The system requires one power supply to operate the system normally.
Remove and replace only one power supply at a time in a system that is powered
on.
1 Disconnect the power cable from the power source.
2 Disconnect the power cable from the power supply and remove the system
cables from the Velcro straps.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.
3 Press the lever release latch and slide the power supply out of the chassis.
See Figure 3-11.
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Figure 3-11. Removing and Installing a Power Supply
1
2
4
3
1
power supply
2
power supply handle
3
velcro strap
4
release latch
Installing a Power Supply
1 Verify that both power supplies are of the same type and have the same
maximum output power.
2 Slide the new power supply into the chassis until the power supply is
fully seated and the release latch snaps into place. See Figure 3-11.
NOTE: If you unlatched the cable management arm in step 2 of the previous
procedure, relatch it. For information about the cable management arm,
see the system’s rack documentation.
3 Connect the power cable to the power supply and plug the cable into a
power outlet.
CAUTION: When connecting the power cable, secure the cable with the Velcro
strap.
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a
system with two power supplies, allow several seconds for the system to recognize
the power supply and determine its status. The power-supply status indicator turns
green to signify that the power supply is functioning properly (see Figure 1-5).
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System Memory
Your system supports up to eight dual-rank registered DIMMs (RDIMMs)of
1067 MHz or 1333 MHz.
The system contains eight memory sockets split into two sets of four sockets,
one set per processor. Each four-socket set is organized into three channels.
Two DIMMs for channel 0 and a single DIMM for channel 1 and 2. The first
socket of each channel is marked with white release levers.
Dual-rank RDIMMs of size 4 GB are supported for a total of 32 GB.
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general
guidelines when configuring your system memory.
NOTE: Memory configurations that fail to observe these guidelines can prevent
your system from starting and producing any video output.
76
•
RDIMMs and UDIMMs cannot be mixed.
•
Except for memory channels that are unused, all populated memory
channels must have identical configurations.
•
The memory configuration for each processor must be identical.
•
Memory modules of different sizes can be mixed in A1-A4 or B1-B4
(for example, 2 GB and 4 GB), but all populated channels must have
identical configurations.
•
For Optimizer Mode, memory modules are installed in the numeric order
of the sockets beginning with A1 or B1.
•
For Memory Mirroring or Advanced ECC Mode, the channel furthest from
the processor is unused and memory modules are installed beginning with
channel A1 or B1 and proceeding with channel A2 or B2.
•
Advanced ECC Mode requires memory modules that use x4 or x8 DRAM
device widths.
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•
The memory speed of each channel depends on the
memory configuration:
–
–
For single or dual-rank memory modules:
•
One memory module per channel supports up to 1333 MHz.
•
Two memory modules per channel supports up to 1067 MHz.
For quad-rank memory modules:
•
One memory module per channel supports up to 1067 MHz.
•
Two memory modules per channel are limited to 800 MHz,
regardless of memory module speed.
•
If quad-rank memory modules are mixed with single- or dual-rank
modules, the quad-rank modules must be installed in the sockets
with the white release levers.
•
If memory modules with different speeds are installed, they operate at the
speed of the slowest installed memory module(s).
Mode-Specific Guidelines
Three memory channels are allocated to each processor. The number of
channels used and the allowable configurations depend on the memory mode
selected.
Advanced ECC (Lockstep) Mode Support
In this configuration, the two channels closest to the processor are combined
to form one 128-bit channel. This mode supports Single Device Data
Correction (SDDC) for both x4- and x8-based memory modules. Memory
modules must be identical in size, speed, and technology in
corresponding slots.
Memory Mirroring Support
The system supports memory mirroring if identical memory modules are
installed in the two channels closest to the processor (memory should not be
installed in the farthest channel). Mirroring must be enabled in the System
Setup program. In a mirrored configuration, the total available system
memory is one-half of the total installed physical memory.
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Optimizer (Independent Channel) Mode
In this mode, all three channels are populated with identical memory
modules. This mode permits a larger total memory capacity but does not
support SDDC with x8-based memory modules.
A minimal single-channel configuration of one 1 GB memory module per
processor is also supported in this mode.
Table 3-1 shows a sample memory configuration that follows the appropriate
memory guidelines stated in this section.
Table 3-1. RDIMM Dual-Rank Memory Configuration (Per Processor)
Memory
Mode
Memory
Module
4
Size
Optimizer
4 GB
X
Memory
Sockets
Single Processor
1
2
3
Physical
Memory
(GB)
X
X
X
16
Available
Memory
(GB)
Dual Processor
Physical
Memory
(GB)
all
32
Available
Memory
(GB)
all
Removing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
4 Locate the memory module sockets. See Figure 6-1.
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5 Press down and out on the ejectors on each end of the socket until the
memory module pops out of the socket. See Figure 3-12.
Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.
6 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
7 Close the system. See "Closing the System" on page 61.
8 Reconnect the system and peripherals to their power sources, and turn
them on.
Installing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
4 Locate the memory module sockets. See Figure 6-1.
5 Press the ejectors on the memory module socket down and out to allow the
memory module to be inserted into the socket. See Figure 3-12.
6 Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.
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Figure 3-12. Removing and Installing a Memory Module
1
2
3
1
memory module
3
alignment key
2
memory module socket ejectors (2)
7 Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to
install the memory module in the socket in only one way.
8 Press down on the memory module with your thumbs to lock the memory
module into the socket.
When the memory module is properly seated in the socket, the ejectors on
the memory module socket snap in place.
9 Repeat step 5 through step 8 of this procedure to install the remaining
memory modules.
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
11 Close the system. See "Closing the System" on page 61.
12 Start up the system, press <F2> to enter the System Setup program,
and check the System Memory settings on the main System Setup screen.
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The system should have already changed the value to reflect the newly
installed memory.
13 If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 2 through step 12 of this procedure, to
ensure that the memory modules are firmly seated in their sockets.
14 Run the system memory test in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 140.
Expansion Cards and Expansion-Card Risers
Your system supports up to four PCI Express (PCIe) expansion cards installed
in connectors on an expansion-card riser.
Your system has an expansion-card riser 1 that provides three x4 Gen2 PCIe
expansion-card slots and one x8 Gen2 PCIe expansion-card slot.
CAUTION: Expansion cards can only be installed in the slots on the
expansion-card riser. Do not attempt to install expansion cards directly into
the riser connector on the system board.
Expansion Card Installation Guidelines
•
The expansion-card slots support full-height, half-length cards.
•
The expansion-card slots are hot-swappable.
•
PCI Express Generation 2 expansion cards are supported in all the slots.
•
All the slots are x8 connectors.
CAUTION: To ensure proper cooling, only one of the two expansion cards
can have a power consumption of greater than 15 W (up to 25 W maximum),
not including the integrated storage controller.
•
Table 3-2 provides a guide for installing expansion cards to ensure proper
cooling and mechanical fit. The expansion cards with the highest priority
should be installed first using the slot priority indicated. All other
expansion cards should be installed in card priority and slot priority order.
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Table 3-2. Expansion-Card Installation Priority for Riser 1
Card
Priority
Card Type
Slot
Priority
Max
Allowed
25 W
Card
1
PERC H800
3
1
Y
2
8 GB NVRAM card
2
1
Y
3
10 GB NIC
1
1
Y
4
All other NICs
1
1
N
Removing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
4 Disconnect all cables from the card.
5 Open the expansion-card latch. See Figure 3-14.
6 Grasp the expansion card by its edges, and carefully remove it from the
expansion-card connector.
7 If you are removing the card permanently, install a metal filler bracket over
the empty expansion slot opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to
maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
8 Close the system. See "Closing the System" on page 61.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Removing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
4 If installed, remove the expansion card from the expansion-card slot. See
"Removing an Expansion Card" on page 82.
5 If installed, remove the storage controller card. See "Removing the Storage
Controller Card" on page 87.
6 Disconnect the cables connected to the riser card.
7 To remove the expansion-card riser, simultaneously press both the blue
tabs on the expansion-card riser and lift it from the chassis. See
Figure 3-13.
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Figure 3-13. Removing and Installing an Expansion-Card Riser
3
4
2
1
5
6
1
integrated storage controller slot
2
riser guides (2)
3
expansion-card riser
4
expansion card slot
5
riser guide posts (2)
6
expansion-card riser slots (2)
Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
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3 Open the system. See "Opening the System" on page 60.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
5 Open the expansion-card latch and remove the filler bracket.
See Figure 3-14.
NOTE: Keep this bracket in case you need to remove the expansion card.
Filler brackets must be installed over empty expansion-card slots to maintain
FCC certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.
6 Holding the card by its edges, position the card so that the card-edge
connector aligns with the expansion-card connector on the expansion-card
riser.
7 Insert the card-edge connector firmly into the expansion-card connector
until the card is fully seated.
8 Close the expansion-card latch. See Figure 3-14.
Figure 3-14. Removing and Installing an Expansion Card
2
1
3
1
expansion-card riser
3
expansion card
2
expansion-card latch
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9 Connect any cables to the expansion card.
10 Close the system. See "Closing the System" on page 61.
11 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Installing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 To install an expansion-card riser, align the riser guides with the riser guide
posts on the system board. See Figure 3-13.
2 Lower the expansion-card riser into place until the expansion-card riser
connector is fully seated.
3 If applicable, reinstall the expansion card. See "Installing an Expansion
Card" on page 84.
4 Reinstall the storage controller card. See "Installing the Storage Controller
Card" on page 89.
5 Reconnect all cables.
6 Close the system. See "Closing the System" on page 61.
7 Reconnect the system and peripherals to their power sources.
Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on the riser for an
integrated RAID controller card that provides the integrated storage
subsystem for your system’s hard drives. The controller supports SAS hard
drives and also enables you to set up the hard drives in RAID configurations
as supported by the version of the storage controller included with your
system.
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Removing the Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 If installed, remove the expansion card. See "Removing an Expansion
Card" on page 82.
4 Disconnect the SAS cables connected to the card.
5 Disconnect the cable connecting the card to the expansion-card riser.
6 For a battery-cached RAID controller, disconnect the cable connecting the
card to the RAID battery.
7 Bend both the card-edge guides outward and pull the storage controller
card out of the connector.
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Figure 3-15. Installing and Removing the Storage Controller Card
2
1
3
4
5
6
88
1
storage connector
2
expansion-card riser
3
storage controller card
4
storage controller card cable
5
SAS data cable connector
6
release lever (blue)
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Installing the Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 If installed, remove the expansion card. See "Removing an Expansion
Card" on page 82.
4 Route the cables in the cable path under the storage controller card slot on
the expansion card riser.
5 With the storage controller card edge facing the riser, insert one side of the
card into the black card-edge guide.
NOTE: For expansion-card riser 1, the installation sequence must be
slot 3, 2, 1, and 4. The storage controller card must be installed in Slot 4 after
the other expansion cards have been installed.
6 Bend outward on the blue card-edge guide, lower the card onto the blue
card-edge guide, and release the guide. See Figure 3-15.
7 Slide the storage controller’s card edge connector into the card slot on the
riser until the card is fully seated.
8 Connect the two SAS data cable connectors, CNTRL 0 and CNTRL 1, to
the storage controller card. See Figure 3-15.
NOTE: Ensure to connect the cables according to the connector labels on the
cable. The cable does not function properly if reversed.
9 For a battery-cached RAID controller, connect the RAID battery cable to
the controller card.
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10 Replace the expansion card. See "Installing an Expansion Card" on
page 84.
11 Close the system. See "Closing the System" on page 61.
12 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
iDRAC6 Express Card
Removing an iDRAC6 Express Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Pull back slightly on the retention standoff tab at the front edge
of the card and gently lift the card off the retention standoff.
See Figure 3-16.
As the holder releases from the standoff, the connector under the card
disengages from the system board connector.
4 Angle the card so that the notch on the card slips through the clip on the
system board.
5 Replace the expansion cards. See "Installing an Expansion Card" on
page 84.
6 Close the system. See "Closing the System" on page 61.
7 Reconnect the system and peripherals to their power sources, and turn
them on.
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Installing an iDRAC6 Express Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 If installed, remove all expansion cards from expansion-card riser.
"Removing an Expansion Card" on page 82.
4 Insert the notch on the Integrated Dell Remote Access Controller 6 (iDRAC6)
Express card into the clip on the system board.
5 Align the front edge of the card with the connector on the system board.
See Figure 6-1 for the location of the connector.
6 Press the card down until it is fully seated. See Figure 3-16.
When the front of the card is fully seated, the plastic standoff tab snaps
over the edge of the holder.
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Figure 3-16. Removing and Installing an iDRAC6 Express Card
1
2
3
4
1
iDRAC6 Express card
2
plastic standoff tab
3
notch
4
clip
7 Reinstall all expansion cards in the expansion-card riser. See "Installing an
Expansion Card" on page 84.
8 Close the system. See "Closing the System" on page 61.
9 Reconnect the system and peripherals to their power sources, and turn
them on.
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iDRAC6 Enterprise Card
Removing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 If present, disconnect the Ethernet cable from the iDRAC6 enterprise card
connector on the system back panel. See Figure 1-3.
3 Open the system. See "Opening the System" on page 60.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
5 Pull back slightly on the two tabs at the front edge of the card and gently
lift the front edge of the card off of the retention standoffs.
As the card releases from the standoffs, the connector under the card
disengages from the system board connector.
6 Slide the card away from the back of the system until the RJ-45 connector
is clear of the back panel, then lift the card out of the system.
7 Replace the plastic filler plug over the port at the system back panel.
See "Back-Panel Features and Indicators" on page 15 for the location
of the port.
8 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
9 Close the system. See "Closing the System" on page 61.
10 Reconnect the system and peripherals to their power sources, and turn
them on.
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Installing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 62.
4 Remove the plastic filler plug of the iDRAC6 Enterprise port from the
system back panel.
5 Angle the card so that the RJ-45 connector fits through the back-panel
opening. See Figure 3-17.
6 Align the front edge of the card with the two front plastic retention
standoffs next to the iDRAC6 connector on the system board, and lower
the card into place. See Figure 3-17.
When the front of the card is fully seated, the plastic standoffs snap over
the edge of the card.
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Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card
1
2
3
4
6
5
1
VFlash SD card
2
VFlash media slot
3
iDRAC6 Enterprise card
4
retention standoff posts (2)
5
retention standoff tabs (2)
6
iDRAC6 Enterprise card connector
7 Close the system. See "Closing the System" on page 61.
8 Reconnect the system and peripherals to their power sources, and turn
them on.
Processors
Removing a Processor
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
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and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Prior to upgrading your system, download the latest system BIOS version
from support.dell.com.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 60.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
WARNING: The heat sink and processor are hot to touch for some time after the
system has been powered down. Allow the heat sink and processor to cool before
handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to
remove the processor. The heat sink is necessary to maintain proper thermal
conditions.
5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention
screws. See Figure 3-18.
6 Wait 30 seconds for the heat sink to loosen from the processor.
7 Loosen the other three heat-sink retention screws.
8 Gently lift the heat sink off of the processor and set the heat sink aside
with thermal grease side facing up.
CAUTION: The processor is held in its socket under strong pressure. Be aware
that the release lever can spring up suddenly if not firmly grasped.
9 Position your thumb firmly over the processor socket-release lever and
release the lever from the locked position. Rotate the lever 90 degrees
upward until the processor is released from the socket. See Figure 3-19.
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Figure 3-18. Installing and Removing the Heat Sink
1
2
1
heat sink
2
retention screws (4)
10 Rotate the processor shield upward and out of the way. See Figure 3-19.
11 Lift the processor out of the socket and leave the release lever up so that
the socket is ready for the new processor.
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
the processor. Bending the pins can permanently damage the system board.
NOTE: In single-processor configurations, the processor must be installed in
socket CPU1. Install the blank in socket CPU2 only.
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Figure 3-19. Installing and Removing a Processor
2
3
1
6
4
5
98
1
processor
2
processor shield
3
notch in processor
4
socket key
5
ZIF socket
6
socket-release lever
Installing System Components
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Installing a Processor
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If you are upgrading your processors, prior to upgrading your system,
download and install the latest system BIOS version from
support.dell.com. Follow the instructions included in the file download to
install the update on your system.
NOTE: In single-processor configurations, socket CPU1 must be used.
2 Unpack the processor if it has not been used previously.
If the processor has already been used, remove any thermal grease from the
top of the processor using a lint-free cloth.
3 Align the processor with the socket keys on the ZIF socket.
See Figure 3-19.
CAUTION: Positioning the processor incorrectly can permanently damage the
system board or the processor. Be careful not to bend the pins in the ZIF socket.
4 With the release lever on the processor socket in the open position, align
the processor with the socket keys and set the processor lightly in the
socket.
CAUTION: Do not use force to seat the processor. When the processor is
positioned correctly, it engages easily into the socket.
5 Close the processor shield.
6 Rotate the socket release lever down until it snaps into place.
7 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
8 Open the grease packet included with your processor kit and apply thermal
grease evenly to the center of the top of the new processor.
CAUTION: Using excess thermal grease can cause grease to contact the
processor shield, which can cause contamination of the processor socket.
9 Place the heat sink on the processor. See Figure 3-18.
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10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws.
See Figure 3-18.
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
12 Close the system. See "Closing the System" on page 61.
13 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
14 Press <F2> to enter the System Setup program, and check that the processor
information matches the new system configuration. See "Entering the
System Setup Program" on page 39.
15 Run the system diagnostics to verify that the new processor operates
correctly.
See "Running the Embedded System Diagnostics" on page 140 for
information about running the diagnostics.
System Battery
Replacing the System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. See your safety information for additional info.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals,
and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
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Figure 3-20. Replacing the System Battery
1
3
2
1
system battery
3
positive side of battery connector
2
negative side of battery connector
4 If installed, remove the expansion card from the expansion-card slot.
See "Removing an Expansion Card" on page 82.
5 If installed, remove the storage controller card. See "Removing the Storage
Controller Card" on page 87.
6 To remove the expansion-card riser, press the blue tabs on the
expansion-card riser and lift it from the chassis. See "Removing an
Expansion-Card Riser" on page 83.
7 Locate the battery socket. See "System Board Connectors" on page 144.
CAUTION: To avoid damage to the battery connector, you must firmly support the
connector while installing or removing a battery.
8 Support the battery connector by firmly holding the positive side of
the connector.
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9 Press the battery toward the negative side of the connector and lift it
up out of the securing tab at the negative side of the connector.
10 Support the battery connector by pressing down firmly on the positive side
of the connector.
11 Hold the new battery with the "+" facing the plastic connector on the
system board and slide it under the securing tabs.
12 Press the battery straight down into the connector until it snaps into place.
13 Replace the expansion-card riser. See "Installing an Expansion-Card Riser"
on page 86.
14 Replace the storage controller card. See "Installing the Storage Controller
Card" on page 89.
15 Replace the expansion card from the expansion-card slot, now.
See "Installing an Expansion Card" on page 84.
16 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
17 Close the system. See "Closing the System" on page 61.
18 Reconnect the system to the electrical outlet and turn the system on,
including any attached peripherals.
19 Enter the System Setup program to confirm that the battery is operating
properly. See "Entering the System Setup Program" on page 39.
20 Enter the correct time and date in the System Setup program's Time
and Date fields.
21 Exit the System Setup program.
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RAID Battery
Removing the RAID Battery
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 To disconnect the RAID battery cable by gently pulling the cable
connector out of the connector. See Figure 3-21.
4 Pull back gently on the two tabs holding the RAID battery and lift the
RAID battery from the battery carrier. See Figure 3-21.
Figure 3-21. Removing and Installing the RAID Battery
1
2
3
4
1
battery carrier
2
battery cable connector
3
RAID battery
4
battery carrier tabs (2)
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Installing the RAID Battery
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Insert the RAID battery into the battery carrier until it locks into place.
See Figure 3-21.
2 Connect the cable to the battery. See Figure 6-1.
3 Close the system. See "Closing the System" on page 61.
4 Turn on the system and attached peripherals.
Control Panel Assembly—LED
Removing the Control-Panel Module–LED
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 59.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
3 Remove the single screw securing the bracket to the module and remove
the bracket.
4 Disconnect the control-panel cable at back of the module by using the pull
tab. See Figure 3-22.
CAUTION: Do not pull on the cable to unseat the connector. Doing so can
damage the cable.
5 Remove the screw securing the power button board to the control-panel
module. See Figure 3-22.
6 Remove the power button board and power button from the control-panel
module.
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Figure 3-22. Removing and Installing the Control Panel–LED
2
1
3
4
5
1
bracket
2
control-panel cable
3
power button board
4
power button
5
control-panel module
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Installing the Control-Panel Module–LED
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Assemble the power button and power button board in the control-panel
module.
2 Tighten the screw to secure the power button board to the control-panel
module. See Figure 3-22.
3 Connect the control-panel cable to the control-panel module.
4 Replace the bracket and tighten the single screw to secure the bracket to
the back of the control-panel module.
5 Close the system. See "Closing the System" on page 61.
6 Reconnect the system to the power source and turn on the system and
attached peripherals.
7 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 60.
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Front-Panel I/O Module
Removing the Front-Panel I/O Module
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 59.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
3 Using a Torx screwdriver, remove the three screws that secure the front
panel I/O module to the system chassis and remove the module.
4 Remove the single screw securing the bracket to the module and remove
the bracket.
5 Unlatch and disconnect the front-panel I/O cable at back of the module.
See Figure 3-23.
CAUTION: Do not pull on the cable to unseat the connector. Doing so can
damage the cable.
Installing System Components
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Figure 3-23. Removing and Installing the Front-Panel I/O Module
1
2
3
4
108
1
front-panel I/O cable
2
bracket
3
front-panel I/O module
4
mounting screws (3)
Installing System Components
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Installing the Front-Panel I/O Module
1 Connect and latch the front-panel I/O cable at the back of the module.
2 Tighten the single screw to secure the bracket to the back of the module.
3 Align the module with the holes on the right side of the system chassis and
secure with the three Torx screws. See Figure 3-23.
4 Connect the front-panel I/O cable to the connector on the back of the SAS
backplane.
5 Close the system. See "Closing the System" on page 61.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
7 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 60.
SAS Backplane
Removing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If applicable, remove the bezel. See "Removing the Front Bezel" on
page 59.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 60.
CAUTION: To prevent damage to the drives and backplane, you must remove the
hard drives from the system before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label
them before removal so that you can replace them in the same locations.
4 Remove all hard drives. See "Removing a Hot-Swap Hard Drive" on
page 64.
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5 Disconnect the power cable from the end of the SAS backplane.
6 Disconnect the SAS data cables from the backplane.
7 Disconnect the USB cable and the control-panel cable.
CAUTION: Handle the cables gently to prevent damage.
8 Disconnect the internal hard-drive cables.
9 While pressing the two blue latches toward each other, lift the backplane
upward. See Figure 3-24.
10 When the backplane cannot slide upward any further, pull the backplane
toward the back of the system to remove it from the retention hooks.
11 Lift the board out of the system, being careful to avoid damaging
components on the face of the board.
12 Place the SAS backplane face down on a work surface.
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Figure 3-24. Removing and Installing a SAS Backplane
3
4
5
6
2
7
1
8
9
10
1
SAS backplane
2
backplane retention latches (2)
3
SAS cables
4
control panel module cable
5
USB memory key connector
6
SAS backplane power cable
7
control panel cable
8
internal hard drive cables (2)
9
USB cable
10
SAS backplane cable
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Installing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Lower the backplane into the system, being careful to avoid damaging
components on the face of the board.
2 Align the slots in the backplane with the retention hooks on the back of
the drive bays, then move the backplane forward until the retention hooks
fit through the slots in the backplane. See Figure 3-24.
3 Slide the backplane downward until the two blue retention latches snap
into place.
4 Connect the SAS data and power cables to the SAS backplane.
5 Install the hard drives in their original locations.
6 Connect the USB cable and the control panel cable to the system board.
CAUTION: Handle the cables gently to prevent damage.
7 Connect the internal hard-drive cables.
8 Close the system. See "Closing the System" on page 61.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Power Distribution Board
The power distribution board is located on your system directly behind the
power supply fan module. See Figure 3-25.
Removing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Remove the internal hard drive bay and support carrier. See "Removing an
Internal Hard Drive Bay" on page 67.
2 If applicable, remove the thumb screw on the support bracket and lift it up
and out of the system.
3 Remove the power supplies from the system. See "Removing a Power
Supply" on page 74.
4 Remove the expansion cards. See "Removing an Expansion Card" on
page 82.
5 Remove the expansion card riser. See "Removing an Expansion-Card Riser"
on page 83.
6 Disconnect power distribution cables from the system board (see "System
Board" on page 116).
7 Disconnect the fan cable.
8 Remove the three screws securing the power distribution board to the
chassis using the #2 Phillips screw driver. See Figure 3-25.
9 Pull the blue tab, lift the power distribution board, and move it toward the
front of the system to disengage from the tabs on the power supply bay.
See Figure 3-25.
Installing System Components
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Figure 3-25. Removing and Installing the Power Distribution Board
3
4
2
1
5
6
114
1
screws (3)
2
power supply connector
3
power-interposer board
4
blue tab
5
power-distribution board
6
fan module cable connector
Installing System Components
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Installing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Unpack the new power distribution board assembly.
2 Align the power distribution board with the tabs on the chassis and slide it
in place until the blue tab snaps over the edge of the board. See
Figure 3-25.
3 Install the three screws that secure the power distribution board to the
chassis. See Figure 3-25.
4 Connect the power distribution cables to the system board (see "System
Board" on page 116) and fan cable to the power distribution board as
shown in Figure 3-25.
5 Align the support bracket over the Power Distribution board and secure in
place with the screw.
6 Install the internal hard-drive bay. See "Installing an Internal Hard-Drive
Bay" on page 69.
7 Install the power supplies in the system. See "Installing a Power Supply" on
page 75.
8 Replace the expansion-card riser. See "Installing an Expansion-Card Riser"
on page 86.
9 Replace the expansion cards. See "Installing an Expansion Card" on
page 84.
10 Close the system. See "Closing the System" on page 61.
11 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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System Board
Removing the System Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption
key, you may be prompted to create a recovery key during program or system
setup. Be sure to create and safely store this recovery key. If you replace this
system board, you must supply the recovery key when you restart your system or
program before you can access the encrypted data on your hard drives.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
4 Remove the power supplies. See "Removing a Power Supply" on page 74.
5 Remove all expansion cards and, if applicable, the storage controller card.
See "Removing an Expansion Card" on page 82 and "Removing the Storage
Controller Card" on page 87.
6 Remove the expansion-card riser. See "Removing an Expansion-Card
Riser" on page 83.
7 Remove the heat sinks, processors and heat-sink blanks. See "Removing a
Processor" on page 95.
8 If installed, remove the iDRAC6 Enterprise card. See "Removing an
iDRAC6 Enterprise Card" on page 93.
9 If installed, remove the iDRAC6 Express card. See "Removing an iDRAC6
Express Card" on page 90.
10 Disconnect all cables from the system board.
11 Remove the nine screws securing the system board to the chassis and then
slide the system board assembly toward the front end of the chassis.
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CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
12 Grasp the system board assembly by the edges and lift the system board
assembly away from the chassis. See Figure 3-26.
Figure 3-26. Removing and Installing the System Board
2
1
1
screws (9)
2
system board assembly
Installing System Components
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Installing the System Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Unpack the new system board.
2 Remove the labels from the processor shield and affix them to the system
identification panel on the front of the system. See Figure 1-1.
3 Holding the system board by the edges, lower it into the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
4 Slightly lift up the front of the system board and maneuver the system
board to the bottom of the chassis until it lays completely flat.
5 Push the system board toward the back of the chassis until the board is in
place.
6 Tighten the nine screws that secure the system board to the chassis.
See Figure 3-26.
7 Transfer the processors to the new system board. See "Removing a
Processor" on page 95 and "Installing a Processor" on page 99.
8 Remove the memory modules and transfer them to the same locations on
the new board. See "Removing Memory Modules" on page 78 and
"Installing Memory Modules" on page 79.
9 Connect the cables to the system board. See Figure 6-1 for the locations of
the connectors on the system board.
10 Replace the expansion-card riser. See "Installing an Expansion-Card Riser"
on page 86.
11 Install all expansion cards. See "Installing an Expansion Card" on page 84.
12 If applicable, reinstall the storage controller card. See "Installing the
Storage Controller Card" on page 89.
After connecting the SAS cables to the controller, make sure to place the
cables under the guide on the end of riser 1.
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13 If applicable, install the iDRAC6 Enterprise card. See "Installing an
iDRAC6 Enterprise Card" on page 94.
14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6
Express Card" on page 91.
15 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
16 Close the system. See "Closing the System" on page 61.
17 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
18 If applicable, replace the front bezel. See "Removing the Front Bezel" on
page 59.
Installing System Components
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Troubleshooting Your System
4
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions.
•
If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and
UEFI Boot Manager" on page 39.
•
Invalid memory configurations could cause the system to halt at startup
without any video output. See "Expansion Cards and Expansion-Card
Risers" on page 81.
For all other startup issues, note the system messages that appear onscreen.
See "System Messages" on page 22 for more information.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices.
See Figure 1-1 and Figure 1-3 for the front- and back-panel connectors
on your system.
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Troubleshooting the Video Subsystem
1 Check the system and power connections to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 Run the appropriate Embedded System diagnostic test. See "Running the
Embedded System Diagnostics" on page 140.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 149.
Troubleshooting a USB Device
Use the following steps to troubleshoot a USB keyboard and/or mouse.
For other USB devices, go to step 5.
1 Disconnect the keyboard and mouse cables from the system briefly and
reconnect them.
2 Connect the keyboard/mouse to the USB port(s) on the opposite side of
the system.
3 If the problem is resolved, restart the system, enter the System Setup
program, and check if the nonfunctioning USB ports are enabled.
4 Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin
troubleshooting the other USB devices attached to the system.
5 Turn off all attached USB devices and disconnect them from the system.
6 Restart the system and, if your keyboard is functioning, enter the system
setup program. Verify that all USB ports are enabled. See "Integrated
Devices Screen" on page 45.
If your keyboard is not functioning, you can also use remote access. If the
system is not accessible, see "System Board Jumpers" on page 143 for
instructions on setting the NVRAM_CLR jumper inside your system and
restoring the BIOS to the default settings.
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7 Reconnect and power on each USB device one at a time.
8 If a device causes the same problem, power down the device, replace the
USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help" on page 149.
Troubleshooting a Serial I/O Device
1 Turn off the system and any peripheral devices connected to the
serial port.
2 Swap the serial interface cable with another working cable, and turn on the
system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a
comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help" on page 149.
Troubleshooting a NIC
1 Run the appropriate Embedded System diagnostic test. See "Running the
Embedded System Diagnostics" on page 140.
2 Restart the system and check for any system messages pertaining to the
NIC controller.
3 Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes" on page 17.
•
If the link indicator does not light, check all cable connections.
•
If the activity indicator does not light, the network driver files might
be damaged or missing.
Remove and reinstall the drivers, if applicable. See the
NIC's documentation.
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•
Change the auto-negotiation setting, if possible.
•
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
4 Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5 Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 45.
6 Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed. See the documentation for each network
device.
7 Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help" on page 149.
Troubleshooting an NVRAM card
CAUTION: Installing the NVRAM card in a legacy PCI slot reduces performance
and might cause irreparable damage to the PCIe host interface.
Ensure that the NVRAM card is installed in a PCIe x4 or x8 slot.
Troubleshooting a Wet System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Disassemble components from the system. See "Installing System
Components" on page 57.
•
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•
Hard drives
•
SAS backplane
•
USB memory keys
•
NIC hardware key
•
Expansion-card riser
•
Integrated storage controller card
•
iDRAC6 Express card
•
iDRAC6 Enterprise card
•
Power supplies
•
Fans
•
Processors and heat sinks
•
Memory modules
4 Let the system dry thoroughly for at least 24 hours.
5 Reinstall the components you removed in step 3.
6 Close the system. See "Closing the System" on page 61.
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the system does not start properly, see "Getting Help" on page 149.
8 If the system starts properly, shut down the system and reinstall all of the
expansion cards that you removed. See "Installing an Expansion Card" on
page 84.
9 Run the appropriate Embedded System diagnostic test. See "Running the
Embedded System Diagnostics" on page 140.
If the tests fail, see "Getting Help" on page 149.
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Troubleshooting a Damaged System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Ensure that the following components are properly installed:
•
Expansion-card riser
•
Power supplies
•
Fans
•
Processors and heat sinks
•
Memory modules
•
Hard-drive carriers
•
Cooling shroud
4 Ensure that all cables are properly connected.
5 Close the system. See "Closing the System" on page 61.
6 Run the system board tests in the system diagnostics. See "Running the
System Diagnostics" on page 139.
If the tests fail, see "Getting Help" on page 149.
Troubleshooting the System Battery
NOTE: If the system is turned off for long periods of time (for weeks or months),
the NVRAM may lose its system configuration information. This situation is
caused by a defective battery.
1 Re-enter the time and date through the System Setup program.
See "System Setup Options" on page 41.
2 Turn off the system and disconnect it from the electrical outlet for at
least one hour.
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3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program,
replace the battery. See "Replacing the System Battery" on page 100.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
If the problem is not resolved by replacing the battery, see "Getting Help"
on page 149.
NOTE: Some software may cause the system time to speed up or slow down.
If the system seems to operate normally except for the time kept in the
System Setup program, the problem may be caused by software rather than by
a defective battery.
Troubleshooting Power Supplies
1 Identify the faulty power supply by the power supply's fault indicator.
See "Power Indicator Codes" on page 18.
CAUTION: At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of
time can cause the system to overheat.
2 Reseat the power supply by removing and reinstalling it. See "Power
Supplies" on page 74.
NOTE: After installing a power supply, allow several seconds for the system
to recognize the power supply and to determine if it is working properly.
The power indicator turns green to signify that the power supply is
functioning properly.
If the problem persists, replace the faulty power supply.
3 If all troubleshooting fails, see "Getting Help" on page 149.
Troubleshooting Your System
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Troubleshooting System Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
Ensure that none of the following conditions exist:
•
System cover, cooling shroud, drive blank, power supply blank, or front or
back filler panel is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
•
Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See "Troubleshooting a
Fan" on page 128.
•
The expansion card installation guidelines have not been followed.
See "Expansion Card Installation Guidelines" on page 81.
Troubleshooting a Fan
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system and all attached peripherals.
2 Open the system. See "Opening the System" on page 60.
3 Reseat the fan's power cable.
4 Restart the system.
If the fan functions properly, close the system. See "Closing the System" on
page 61.
5 If the fan does not function, turn off the system and install a new fan.
See "Installing a Cooling Fan" on page 73.
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6 Restart the system.
If the problem is resolved, close the system. See "Closing the System" on
page 61.
If the replacement fan does not operate, see "Getting Help" on page 149.
Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: Invalid memory configurations can cause your system to halt at startup
without video output. See "General Memory Module Installation Guidelines" on
page 76 and verify that your memory configuration complies with all
applicable guidelines.
1 If the system is operational, run the appropriate Embedded System
diagnostic test. See "Running the Embedded System Diagnostics" on
page 140.
If diagnostics indicates a fault, follow the corrective actions provided
by the diagnostic program.
2 If the system is not operational, turn off the system and attached
peripherals, and unplug the system from the power source. Wait at least
10 seconds and then reconnect the system to power.
3 Turn on the system and attached peripherals and note the messages
on the screen.
Go to step 14 if an error message appears indicating a fault with a
specific memory module.
4 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 43. Make changes to the memory
settings, if needed.
If the memory settings match the installed memory but a problem is still
indicated, go to step 14.
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5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System" on page 60.
7 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 62.
8 Check the memory channels and ensure that they are populated correctly.
See "General Memory Module Installation Guidelines" on page 76.
9 Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 79.
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 63.
11 Close the system. See "Closing the System" on page 61.
12 Reconnect the system to its electrical outlet, and turn on the system
and attached peripherals.
13 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 43.
If the problem is not resolved, proceed with the next step.
14 Turn off the system and attached peripherals, and disconnect the system
from the power source.
15 Open the system. See "Opening the System" on page 60.
16 If a diagnostic test or error message indicates a specific memory module
as faulty, swap or replace the module.
17 To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 79.
18 Close the system. See "Closing the System" on page 61.
19 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
20 As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
21 If the memory problem is still indicated, repeat step 14 through step 20 for
each memory module installed.
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If the problem persists after all memory modules have been checked,
see "Getting Help" on page 149.
Troubleshooting a Hard Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the
hard drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate Embedded System diagnostics test. See "Running the
Embedded System Diagnostics" on page 140.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 59.
3 If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps:
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing a HotSwap Hard Drive" on page 64
d
Exit the configuration utility and allow the system to boot to the
operating system.
4 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
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5 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Entering the System Setup Program" on page 39.
If the problem persists, see "Getting Help" on page 149.
6 Replace the front bezel. See "Installing the Front Bezel" on page 60.
Troubleshooting an Internal Hard Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the
hard drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate Embedded System diagnostics test. See "Running the
Embedded System Diagnostics" on page 140.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2 If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps:
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
132
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing an
Internal Hard Drive Bay" on page 67
d
Exit the configuration utility and allow the system to boot to the
operating system.
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3 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
4 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Entering the System Setup Program" on page 39.
If the problem persists, see "Getting Help" on page 149.
Troubleshooting a Storage Controller
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the
documentation for your operating system and the controller.
1 Run the appropriate Embedded System diagnostic test. See "Running the
Embedded System Diagnostics" on page 140.
2 Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Entering the System Setup Program" on
page 39.
3 Restart the system and press the applicable key sequence to enter the
configuration utility program.
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for a PERC controller
See the controller's documentation for information about configuration
settings.
4 Check the configuration settings, make any necessary corrections,
and restart the system.
5 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 59.
6 Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
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7 Open the system. See "Opening the System" on page 60.
8 Ensure that the controller card is firmly seated into the system board
connector. See "Installing an Expansion Card" on page 84.
9 If you have a battery-cached PERC controller, ensure that the RAID
battery is properly connected and, if applicable, the memory module on
the PERC card is properly seated.
10 Verify that the cable connections between the SAS backplane(s) and the
integrated storage controller are correct. See "Installing the Storage
Controller Card" on page 89 and Figure 3-15.
Ensure that the cables are firmly connected to the storage controller and
the SAS backplane board.
11 Close the system. See "Closing the System" on page 61.
12 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, see "Getting Help" on page 149.
13 Replace the front bezel. See "Installing the Front Bezel" on page 60.
Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
1 Run the appropriate Embedded System diagnostic test. See "Running the
Embedded System Diagnostics" on page 140.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 59.
3 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
4 Open the system. See "Opening the System" on page 60.
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5 Ensure that each expansion card is firmly seated in its connector.
See "Installing an Expansion Card" on page 84.
6 Ensure that each expansion-card riser is firmly seated in its connector.
See "Installing an Expansion-Card Riser" on page 86.
7 Close the system. See "Closing the System" on page 61.
8 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
9 If problem is not resolved, turn off the system and attached peripherals,
and disconnect the system from the electrical outlet.
10 Open the system. See "Opening the System" on page 60.
11 Remove all expansion cards installed in the system. See "Removing an
Expansion Card" on page 82.
12 Close the system. See "Closing the System" on page 61.
13 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
14 Run the appropriate Embedded System diagnostic test. See "Running the
System Diagnostics" on page 139.
If the tests fail, see "Getting Help" on page 149.
15 For each expansion card you removed in step 11, perform the
following steps:
a
Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
b
Open the system. See "Opening the System" on page 60.
c
Reinstall one of the expansion cards.
d
Close the system. See "Closing the System" on page 61.
e
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 149.
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Troubleshooting Processors
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Run the appropriate Embedded System diagnostics test. See "Running the
Embedded System Diagnostics" on page 140.
2 Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
3 Open the system. See "Opening the System" on page 60.
4 Ensure that each processor and heat sink are properly installed.
See "Installing a Processor" on page 99.
5 Close the system. See "Closing the System" on page 61.
6 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
7 Run the appropriate Embedded System diagnostic test. See "Running the
System Diagnostics" on page 139.
8 Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
9 Open the system. See "Opening the System" on page 60.
10 Remove processor 2. See "Removing a Processor" on page 95.
11 Close the system. See "Closing the System" on page 61.
12 Reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
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13 Run the appropriate Embedded System diagnostic test. See "Running the
System Diagnostics" on page 139.
If the test fails, the processor is faulty. See "Getting Help" on page 149.
14 Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
15 Open the system. See "Opening the System" on page 60.
16 Replace processor 1 with processor 2. See "Installing a Processor" on
page 99.
17 Repeat step 11 through step 13.
If you have tested both the processors and the problem persists, the system
board is faulty. See "Getting Help" on page 149.
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Running the System Diagnostics
5
If you experience a problem with your system, run the diagnostics through
the system GUI before calling for technical assistance. The purpose of the
Dell diagnostics suite is to test your system's hardware without requiring
additional equipment or risking data loss. If you are unable to fix the problem
yourself, service and support personnel can use diagnostics test results to help
you solve the problem.
Embedded System Diagnostics Features
The embedded system diagnostics provides a series of menus and options for
particular device groups or devices. The system diagnostics menus and
options allow you to:
•
Run tests individually or collectively
•
Control the sequence of tests
•
Repeat tests
•
Display, print, or save test results
•
Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached
•
View help messages that briefly describe each test and its parameters
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered
during testing
When to Use the Embedded System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the processor and the
system's input/output devices are functioning, you can use the system
diagnostics to help identify the problem.
Running the System Diagnostics
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Running the Embedded System Diagnostics
You can run the embedded system diagnostics program from the USC main
screen.
CAUTION: Use the system diagnostics to test only your system. Using this
program with other systems may cause invalid results or error messages.
1 As the system boots, press <F10> to start the controller.
2 Click Diagnostics in the left pane and click Launch Diagnostics in
the right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests
or to exit.
Embedded System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs
device tests that do not require user interaction.
Extended Test
Performs a more thorough check of the system.
This test can take an hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window allows you to select the device(s) to be tested, select specific options
for testing, and view the test results.
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Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested.
Click the (+) next to a device or module to view its components. Click (+)
on any component to view the tests that are available. Clicking a device,
rather than its components, selects all of the components of the
device for testing.
NOTE: After you select all the devices and components that you want to test,
highlight All Devices and then click Run Tests.
Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run
on a device:
•
Non-Interactive Tests Only—Runs only tests that require no
user intervention.
•
Quick Tests Only—Runs only the quick tests on the device.
•
Show Ending Timestamp—Time stamps the test log.
•
Test Iterations—Selects the number of times the test is run.
•
Log output file pathname—Enables you to specify the USB memory key
where the test log file is saved. You cannot save the file to a hard drive.
Viewing Information and Results
The following tabs in the Customize window provide information about the
test and the test results:
•
Results — Displays the test that ran and the result.
•
Errors — Displays any errors that occurred during the test.
•
Help — Displays information about the currently selected device,
component, or test.
•
Configuration — Displays basic configuration information about the
currently selected device.
•
Parameters — Displays parameters that you can set for the test.
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Jumpers and Connectors
6
This section provides specific information about the system jumpers. It also
provides some basic information on jumpers and switches and describes the
connectors on the various boards in the system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system
board. Table 6-1 lists the jumper settings.
Table 6-1. System Board Jumper Settings
Jumper
PWRD_EN
Setting
Description
(default)
The password feature is enabled
(pins 2-4)
The password feature is disabled,
and iDRAC6 local access is unlocked at
the next AC power cycle (pins 4-6)
NVRAM_CLR
(default)
The configuration settings are retained
at system boot (pins 3-5)
The configuration settings are cleared
at the next system boot (pins 1-3)
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System Board Connectors
See Figure 6-1 and Table 6-2 for the location and description of the system
board connectors.
Figure 6-1. System Board Connectors
1
2
21
20
19
18
3
17
16
4
15
14
13
144
12 11 10
9
Jumpers and Connectors
8
7
6
5
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Table 6-2. System Board Connectors
Item
Connector
Description
1
CPU2
Processor 2
2
iDRAC6 Enterprise
iDRAC6 Enterprise card connector
3
B4
Memory module slot B4
B1
Memory module slot B1 (white release lever)
B2
Memory module slot B2 (white release lever)
B3
Memory module slot B3 (white release lever)
4
CPU1
Processor 1
5
FAN1
Cooling fan 1 connector
6
FAN2
Cooling fan 2 connector
7
A3
Memory module slot A3 (white release lever)
A2
Memory module slot A2 (white release lever)
A1
Memory module slot A1 (white release lever)
A4
Memory module slot A4
8
FAN3
Cooling fan 3 connector
9
BATTERY
System battery
10
FAN4
Cooling fan 4 connector
11
12V
8-pin power connector
12
FP_CONN
control panel connector
13
BP_CONN
Backplane power connector
14
PWR_CONN
24-pin power connector
15
PDB_ I2C
Power distribution board connector
16
FP_USB_CONN
Backplane USB connector
17
SATA_A
SATA connector A
SATA_B
SATA connector B
SATA_C
SATA connector C
SATA_D
SATA connector D
SATA_E
SATA connector E
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Table 6-2. System Board Connectors (continued)
Item
Connector
Description
18
RISER
Expansion-card riser connector
19
RISER
Expansion-card riser connector
20
iDRAC6 Express
iDRAC6 Express card connector
21
PSWD_EN
Password enable jumper
NVRM_CLR
NVRAM clear jumper
Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program
and UEFI Boot Manager" on page 39. The password jumper enables these
password features or disables them and clears any password(s) currently in
use.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 60.
3 Move the password jumper to the "disabled" position to clear the password.
See Table 6-1.
See Figure 6-1 to locate the password jumper on the system board.
4 Close the system. See "Closing the System" on page 61.
5 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
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The existing passwords are not disabled (erased) until the system boots
with the password jumper plug in the "disabled" position. However, before
you assign a new system and/or setup password, you must return the
jumper plug to the enabled position.
NOTE: If you assign a new system and/or setup password with the jumper
plug still in the "disabled" position, the system disables the new password(s)
the next time it boots.
6 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7 Open the system. See "Opening the System" on page 60.
8 Move the password jumper back to the enabled position to restore the
password function. See Table 6-1.
9 Close the system. See "Closing the System" on page 61.
10 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
11 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "System
and Setup Password Features" on page 51.
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7
Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Getting Help
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Index
A
Advanced ECC memory
mode, 77
B
back-panel features, 15
batteries
troubleshooting, 126
battery
troubleshooting the RAID card
battery, 133
battery (system)
replacing, 100
bezel, 59
blank
hard drive, 63
BMC
configuring, 55
C
connectors
system board, 144
USB, 12
video, 12
contacting Dell, 149
control panel assembly
features, 12
installing, 106
removing, 104
cooling fan
replacing, 73
cooling fans
troubleshooting, 128
cooling shroud
installing, 63
removing, 62
cover
closing, 61
opening, 60
D
damaged systems
troubleshooting, 126
Dell
contacting, 149
diagnostics
advanced testing options, 140
testing options, 140
when to use, 139
DIMMs
See memory modules (DIMMs).
drive blank
installing, 64
removing, 63
Index
151
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E
I
Embedded System
Management, 54
iDRAC card
installing, 90, 93
system port, 15
error messages, 39
expansion card
troubleshooting, 134
expansion cards
installing, 84
removing, 82
SAS controller, 87
expansion slots, 81
F
front-panel features, 12
front-panel IO module, 107
installing, 109
removing, 107
G
guidelines
expansion card installation, 81
memory installation, 76
H
hard drive
troubleshooting, 131-132
hard drives (hot-swappable)
installing, 65
heat sink, 97
152
Index
iDRAC Configuration Utility, 56
indicators
back-panel, 15
front-panel, 12
NIC, 17
power, 12, 18
installing
control panel assembly, 106
cooling shroud, 63
expansion card, 84
front-panel IO module, 109
hard drive (hot-swappable), 65
hard drive blank, 64
iDRAC card, 90, 93
memory modules, 79
processor, 99
SAS backplane board, 112
SAS controller, 89
J
jumpers (system board), 143
K
keyboards
troubleshooting, 122
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M
P
memory
troubleshooting, 129
password
setup, 53
system, 51
Memory Mirroring memory
mode, 77
memory mode
Advanced ECC, 77
memory mirroring, 77
Optimizer, 78
memory modules (DIMMs)
configuring, 76
installing, 79
removing, 78
UDIMM configurations, 82
messages
error messages, 39
system, 22
warning, 37
N
NIC
indicators, 17
NICs
back-panel connectors, 15
troubleshooting, 123
O
Optimizer memory mode, 78
passwords
disabling, 146
phone numbers, 149
POST
accessing system features, 11
power indicators, 12, 18
power supplies
indicators, 18
removing, 74
replacing, 75
processor
installing, 99
removing, 95
See processor.
upgrades, 95
processors
troubleshooting, 136
R
remote access controller
See iDRAC.
removing
bezel, 59
control panel assembly, 104
cooling shroud, 62
cover, 60
expansion card, 82
Index
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front-panel IO module, 107
hard drive blank, 63
memory modules, 78
power supply, 74
processor, 95
SAS backplane board, 109
SAS controller, 87
system board, 116
replacing
cooling fan, 73
power supply, 75
system battery, 100
support
contacting Dell, 149
system
closing, 61
opening, 60
system board
connectors, 144
installing, 118
jumpers, 143
removing, 116
system cooling
troubleshooting, 128
S
safety, 121
SAS backplane board
installing, 112
removing, 109
SAS controller card
installing, 89
removing, 87
SAS controller daughter card
troubleshooting, 133
SAS hard drive. See hard drive.
SAS RAID controller daughter
card
troubleshooting, 133
securing your system, 48, 52
setup password, 53
slots
See expansion slots.
154
startup
accessing system features, 11
Index
system features
accessing, 11
system messages, 22
system password, 51
system setup program
boot settings, 45
integrated devices options, 45
keystroke to enter, 39
memory settings, 43
PCI IRQ assignments, 46
power management options, 48
processor settings, 43
serial communications
options, 47
system security options, 48
system setup screens
main, 41
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T
V
telephone numbers, 149
video
back-panel connector, 15
front-panel connectors, 12
troubleshooting, 122
TPM security, 48
troubleshooting
battery, 126
cooling fans, 128
damaged system, 126
expansion card, 134
external connections, 121
hard drive, 131-132
internal hard drive, 132
keyboard, 122
memory, 129
NIC, 123
processors, 136
SAS RAID controller daughter
card, 133
system cooling, 128
video, 122
wet system, 124
W
warning messages, 37
warranty, 38
wet system
troubleshooting, 124
U
Unified Server Configurator
Lifecyle Controller, 54
upgrades
processor, 95
USB
front-panel connectors, 12
USB device
back-panel connectors, 15
Index
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156
Index
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