Dell DR4100 User's Manual

Dell DR4100 Systems
Owner's Manual
Regulatory Model: E14S Series
Regulatory Type: E14S001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2012 Dell Inc.
Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™,
PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell
Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD®
is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc.
Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and Red Hat®
Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE® are
registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation
and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in
the United States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter® and vSphere® are registered trademarks or
trademarks of VMware, Inc. in the United States or other countries. IBM® is a registered trademark of International Business Machines
Corporation.
2012 - 12
Rev. A00
Contents
Notes, Cautions, and Warnings...................................................................................................2
1 About Your System......................................................................................................................7
Front-Panel Features And Indicators.......................................................................................................................7
Diagnostic Indicators................................................................................................................................................8
Hard-Drive Indicator Patterns................................................................................................................................10
Back-Panel Features And Indicators.....................................................................................................................11
NIC Indicator Codes................................................................................................................................................12
Power Indicator Codes...........................................................................................................................................13
Other Information You May Need...........................................................................................................................13
2 Using The System Setup And Boot Manager.......................................................................15
Entering System Setup............................................................................................................................................15
Responding To Error Messages.......................................................................................................................16
Using The System Setup Navigation Keys.......................................................................................................16
System Setup Options.............................................................................................................................................16
System Setup Main Screen..............................................................................................................................16
System BIOS Screen........................................................................................................................................16
System Information Screen..............................................................................................................................17
Memory Settings Screen.................................................................................................................................17
Processor Settings Screen..............................................................................................................................18
Boot Settings Screen.......................................................................................................................................19
Integrated Devices Screen..............................................................................................................................20
Serial Communications Screen........................................................................................................................20
System Profile Settings Screen........................................................................................................................21
System Security Screen...................................................................................................................................22
Miscellaneous Settings....................................................................................................................................23
System And Setup Password Features..................................................................................................................23
Assigning A System And/Or Setup Password..................................................................................................24
Deleting Or Changing An Existing System And/Or Setup Password................................................................24
Using Your System Password To Secure Your System....................................................................................25
Operating With A Setup Password Enabled....................................................................................................25
Using The Boot Manager Navigation Keys............................................................................................................26
Boot Manager Screen............................................................................................................................................26
Embedded System Management............................................................................................................................26
iDRAC Settings Utility..............................................................................................................................................27
Entering The iDRAC Settings Utility..................................................................................................................27
3 Installing System Components................................................................................................29
Recommended Tools..............................................................................................................................................29
Inside The System...................................................................................................................................................29
Front Bezel (Optional).............................................................................................................................................30
Removing The Front Bezel................................................................................................................................30
Installing The Front Bezel.................................................................................................................................31
Opening And Closing The System...........................................................................................................................31
Opening The System........................................................................................................................................31
Closing The System..........................................................................................................................................32
Cooling Shroud.......................................................................................................................................................32
Removing The Cooling Shroud.........................................................................................................................32
Installing The Cooling Shroud..........................................................................................................................33
System Memory......................................................................................................................................................34
General Memory Module Installation Guidelines............................................................................................36
Mode-Specific Guidelines................................................................................................................................36
Memory Configuration......................................................................................................................................37
Removing Memory Modules............................................................................................................................37
Installing Memory Modules.............................................................................................................................38
Hard Drives.............................................................................................................................................................39
Removing A 2.5 Inch Hard-Drive Blank (Back).................................................................................................40
Installing A 2.5 Inch Hard-Drive Blank (Back)..................................................................................................40
Removing A 3.5 Inch Hard-Drive Blank............................................................................................................40
Installing A 3.5 Inch Hard-Drive Blank.............................................................................................................41
Removing A Hot-Swap Hard Drive...................................................................................................................41
Installing A Hot-Swap Hard Drive....................................................................................................................42
Removing A Hard Drive From A Hard-Drive Carrier.........................................................................................43
Installing A Hard Drive Into A Hard-Drive Carrier............................................................................................43
Cooling Fans............................................................................................................................................................43
Removing A Cooling Fan...................................................................................................................................44
Installing A Cooling Fan....................................................................................................................................45
Removing The Cooling-Fan Assembly..............................................................................................................45
Installing The Cooling-Fan Assembly...............................................................................................................46
Internal USB Memory Key (Optional).....................................................................................................................46
Replacing The Internal USB Key......................................................................................................................46
PCIe Card Holder....................................................................................................................................................47
Removing The PCIe Card Holder......................................................................................................................47
Installing The PCIe Card Holder.......................................................................................................................48
Opening And Closing The PCIe Card Holder Latch..........................................................................................48
Cable Retention Bracket.........................................................................................................................................49
Removing The Cable Retention Bracket..........................................................................................................49
Installing The Cable Retention Bracket............................................................................................................50
Expansion Cards And Expansion-Card Risers........................................................................................................50
Expansion Card Installation Guidelines............................................................................................................50
Removing An Expansion Card From The Expansion-Card Riser 2 Or 3............................................................51
Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3...............................................................52
Removing An Expansion Card From The Expansion-Card Riser 1....................................................................53
Installing An Expansion Card Into The Expansion-Card Riser 1.......................................................................54
Removing Expansion-Card Risers....................................................................................................................55
Installing Expansion-Card Risers.....................................................................................................................58
Internal Dual SD Module........................................................................................................................................58
Removing The Internal Dual SD Module..........................................................................................................58
Installing The Internal Dual SD Module...........................................................................................................59
Integrated Storage Controller Card........................................................................................................................60
Removing The Integrated Storage Controller Card..........................................................................................60
Installing The Integrated Storage Controller Card...........................................................................................61
Network Daughter Card..........................................................................................................................................62
Removing The Network Daughter Card...........................................................................................................62
Installing The Network Daughter Card.............................................................................................................63
Processors..............................................................................................................................................................63
Removing A Processor.....................................................................................................................................63
Installing A Processor......................................................................................................................................66
Power Supplies.......................................................................................................................................................67
Power Supply Hot Spare Feature.....................................................................................................................68
Removing An AC Power Supply.......................................................................................................................68
Installing An AC Power Supply........................................................................................................................69
Removing The Power Supply Blank.................................................................................................................69
Installing The Power Supply Blank..................................................................................................................70
System Battery.......................................................................................................................................................70
Replacing The System Battery.........................................................................................................................70
Hard-Drive Backplane............................................................................................................................................71
Removing The Hard-Drive Backplane..............................................................................................................71
Installing The Hard-Drive Backplane...............................................................................................................73
Removing The Hard-Drive Backplane (Back)..................................................................................................74
Installing The Hard-Drive Backplane (Back)....................................................................................................75
I/O Panel.................................................................................................................................................................76
Removing The I/O Panel...................................................................................................................................76
Installing The I/O Panel....................................................................................................................................77
System Board..........................................................................................................................................................78
Removing The System Board...........................................................................................................................78
Installing The System Board............................................................................................................................80
4 Troubleshooting Your System.................................................................................................81
Safety First—For You And Your System.................................................................................................................81
Troubleshooting System Startup Failure................................................................................................................81
Troubleshooting External Connections...................................................................................................................81
Troubleshooting The Video Subsystem..................................................................................................................81
Troubleshooting A USB Device..............................................................................................................................81
Troubleshooting A Serial I/O Device......................................................................................................................82
Troubleshooting A NIC............................................................................................................................................82
Troubleshooting A Wet System..............................................................................................................................82
Troubleshooting A Damaged System.....................................................................................................................83
Troubleshooting The System Battery.....................................................................................................................84
Troubleshooting Power Supplies............................................................................................................................84
Troubleshooting Cooling Problems.........................................................................................................................84
Troubleshooting Cooling Fans..........................................................................................................................85
Troubleshooting System Memory...........................................................................................................................85
Troubleshooting An Internal USB Key....................................................................................................................86
Troubleshooting An SD Card..................................................................................................................................86
Troubleshooting A Hard Drive................................................................................................................................87
Troubleshooting A Storage Controller....................................................................................................................87
Troubleshooting Expansion Cards..........................................................................................................................88
Troubleshooting Processors...................................................................................................................................89
5 Using System Diagnostics.......................................................................................................91
Dell Embedded System Diagnostics.......................................................................................................................91
When To Use The Embedded System Diagnostics..........................................................................................91
Running The Embedded System Diagnostics...................................................................................................91
System Diagnostic Controls.............................................................................................................................91
6 Jumpers And Connectors........................................................................................................93
System Board Jumper Settings..............................................................................................................................93
System Board Connectors......................................................................................................................................94
Disabling A Forgotten Password............................................................................................................................96
7 Technical Specifications.........................................................................................................97
8 System Messages...................................................................................................................103
System Error Messages........................................................................................................................................103
Warning Messages...............................................................................................................................................116
Diagnostic Messages...........................................................................................................................................116
Alert Messages.....................................................................................................................................................117
9 Getting Help..............................................................................................................................119
Contacting Dell.....................................................................................................................................................119
1
About Your System
Front-Panel Features And Indicators
The following topic describes the front-panel features and indicators of the Dell DR4100 system.
Figure 1. Front-Panel Features and Indicators
Item
Indicator, Button, or
Connector
Icon
Description
1
Diagnostic indicators
The diagnostic indicators light up to display error status.
2
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pressed, the system status
indicator on the back flashes until one of the buttons is
pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter BIOS progress mode.
To reset the iDRAC (if not disabled in F2 iDRAC setup)
press and hold the button for more than 15 seconds.
3
Power-on indicator, power
button
The power-on indicator lights when the system power is
on. The power button controls the power supply output to
the system.
NOTE: On Advanced Configuration and Power
Interface (ACPI)-compliant operating systems,
turning off the system using the power button causes
the system to perform a graceful shutdown before
power to the system is turned off.
4
NMI button
Used to troubleshoot software and device driver errors
when running certain operating systems. This button can
be pressed using the end of a paper clip.
7
Item
Indicator, Button, or
Connector
Icon
Description
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
5
Hard drives
Up to twelve 3.5 inch hot-swappable hard drives.
6
Video connector
Allows you to connect a VGA display to the system.
7
USB connector
Allows you to connect USB devices to the system. The
port is USB 2.0-compliant.
8
Information tag
A slide-out label panel which allows you to record system
information such as Service Tag, NIC, MAC address, and
so on as per your need.
Diagnostic Indicators
The diagnostic indicators on the system front-panel display error status during system startup.
NOTE: No diagnostic indicators are lit when the system is switched off. To start the system, plug it into a working
power source and press the power button.
The following section describes system conditions and possible corrective actions associated with these indicators:
Health indicator
Condition
Corrective Action
If the system is on,
and in good health,
the indicator lights
solid blue.
None required.
The indicator blinks
amber if the system
is on or in standby,
and any error exists
(for example, a failed
fan or hard drive).
See the System Event Log or System Messages for the specific
issue.
Invalid memory configurations can cause the system to halt at
startup without any video output. See Getting Help.
Hard-drive indicator
Condition
The indicator blinks
amber if a hard drive
experiences an
error.
8
Corrective Action
1. See the System Event Log to determine the hard drive that has
an error.
2. Run the appropriate Online Diagnostics test.
3. Restart system and run embedded diagnostics (ePSA).
Hard-drive indicator
Condition
Corrective Action
4. If the hard drives are configured in a RAID array, restart the
system and enter the host adapter configuration utility
program.
Electrical indicator
Condition
Corrective Action
The indicator blinks
amber if the system
experiences an
electrical error (for
example, voltage out
of range, or a failed
power supply or
voltage regulator).
See the System Event Log or System Messages for the specific
issue. If it is due to a problem with the power supply, check the LED
on the power supply. Re-seat the power supply by removing and
reinstalling it. If the problem persists, see Getting Help.
Temperature indicator
Condition
Corrective Action
The indicator blinks
amber if the system
experiences a
thermal error (for
example, a
temperature out of
range or fan failure).
Ensure that none of the following conditions exist:
•
A cooling fan is removed or has failed.
•
System cover, cooling shroud, EMI filler panel, memorymodule blank, or back-filler bracket is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
See Getting Help.
Memory indicator
Condition
Corrective Action
The indicator blinks
amber if a memory
error occurs.
See the system event log or system messages for the location of the
failed memory. Reinstall the memory device. If the problem persists,
see Getting Help.
9
PCIe indicator
Condition
Corrective Action
The indicator blinks
amber if a PCIe card
experiences an
error.
Restart the system. Update any required drivers for the PCIe card.
Re-install the card. If the problem persists, see Getting Help.
Hard-Drive Indicator Patterns
The following topic describes the hard-drive indicator patterns of the Dell DR4100 system.
Figure 2. Hard-Drive Indicators
1. hard-drive activity indicator (green)
2. hard-drive status indicator (green and amber)
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side)
does not function and remains off.
Drive-Status
Indicator Pattern
(RAID Only)
Condition
Blinks green two
times per second
Identifying drive or preparing for removal
Off
Drive ready for insertion or removal
NOTE: The drive status indicator remains off until all hard drives are initialized after the
system is turned on. Drives are not ready for insertion or removal during this time.
Blinks green, amber,
and off
Predicted drive failure
Blinks amber four
times per second
Drive failed
Blinks green slowly
Drive rebuilding
10
Drive-Status
Indicator Pattern
(RAID Only)
Condition
Steady green
Drive online
Blinks green three
Rebuild aborted
seconds, amber three
seconds, and off six
seconds
Back-Panel Features And Indicators
The following topic describes the back-panel features and indicators of the Dell DR4100 system.
Figure 3. Back-Panel Features And Indicators
Item
Indicator, Button, or
Connector
1
System identification button
Icon
Description
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
•
•
•
•
When one of these buttons is pressed, the system
status indicator on the back flashes until one of
the buttons is pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press
and hold the system ID button for more than five
seconds to enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup)
press and hold the button for more than 15
seconds.
2
System identification
connector
Connects the optional system status indicator assembly
through the optional cable management arm.
3
iDRAC7 Enterprise port
Dedicated management port.
NOTE: The port is available for use only if the iDRAC7
Enterprise license is installed on your system.
4
PCIe expansion card slots
low-profile (3)
Allows you to connect up to three PCI Express expansion
cards.
5
Serial connector
Allows you to connect a serial device to the system.
6
Video connector
Allows you to connect a VGA display to the system.
11
Item
Indicator, Button, or
Connector
Icon
Description
7
USB connectors (2)
Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
8
Ethernet connectors
Four integrated 10/100/1000 Mbps NIC connectors
or
Four integrated connectors that include:
•
•
9
PCIe expansion card slots
full height (3)
10
Power supply (PSU1)
11
Power supply (PSU2)
12
Hard drives (2) (back)
Two 10/100/1000 Mbps NIC connectors
Two 100 Mbps/1 Gbps/10 Gbps SFP+/ 10GBASE-T
connectors
Allows you to connect up to three full-height PCI Express
expansion cards.
AC
750 W
AC
750 W
Two hot-swappable 2.5 inch hard drives.
NIC Indicator Codes
The following topic describes the NIC indicator codes of the Dell DR4100 system.
Figure 4. NIC Indicator
1. link indicator
2. activity indicator
Indicator
Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is
green
The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).
Link indicator is
amber
The NIC is connected to a valid network at less than its maximum port speed.
Activity indicator is
blinking green
Network data is being sent or received.
12
Power Indicator Codes
Each AC power supply has an illuminated translucent handle that serves as an indicator to show whether power is
present or whether a power fault has occurred.
Figure 5. AC Power Supply Status Indicator
1. AC power supply status indicator/handle
Power Indicator
Pattern
Condition
Not lit
Power is not connected.
Green
The handle/LED indicator lights green indicating that a valid power source is connected to the
power supply and that the power supply is operational.
Flashing amber
Indicates a problem with the power supply.
CAUTION: When correcting a power supply mismatch, replace only the power supply with
the flashing indicator. Swapping the opposite power supply to make a matched pair can
result in an error condition and unexpected system shutdown. To change from a High
Output configuration to a Low Output configuration or vice versa, you must power down
the system.
CAUTION: AC power supplies support both 220 V and 110 V input voltages. When two
identical power supplies receive different input voltages, they can output different
wattages, and trigger a mismatch.
CAUTION: If two power supplies are used, they must be of the same type and have the
same maximum output power.
Flashing green
When hot-adding a power supply, this indicates that the power supply is mismatched with the
other power supply (in terms of efficiency, feature set, health status, and supported voltage).
Replace the power supply that has the flashing indicator with a power supply that matches the
capacity of the other installed power supply.
Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be
included within this document or as a separate document.
13
•
The Getting Started Guide that shipped with your system provides an overview of setting up your system, and
technical specifications. This document is available online at dell.com/support/manuals.
•
The rack documentation included with your rack solution describes how to install your system into a rack, if
required.
•
Any media that ships with your system that provides documentation and tools for configuring and managing your
system, including those pertaining to the operating system, system management software, system updates, and
system components that you purchased with your system.
•
For the full name of an abbreviation or acronym used in this document, see the Glossary at dell.com/support/
manuals.
NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often
supersede information in other documents.
14
Using The System Setup And Boot Manager
2
NOTE: BIOS Boot Manager is the only supported boot mode.
System Setup enables you to manage your system hardware and specify BIOS-level options.
The following keystrokes provide access to system features during startup:
Keystroke
Description
<F2>
Enters the System Setup.
<F10>
Opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management
features such as firmware updates, hardware configuration, OS deployment, platform restore,
and hardware diagnostics using a graphical user interface. The exact LC2 feature set is
determined by the iDRAC license purchased. For more information, see the Dell LC2
documentation at dell.com/support/manuals.
<F11>
Enters the BIOS Boot Manager.
<F12>
Starts Preboot eXecution Environment (PXE) boot.
From the System Setup, you can:
•
Change the NVRAM settings after you add or remove hardware
•
View the system hardware configuration
•
Enable or disable integrated devices
•
Set performance and power management thresholds
•
Manage system security
You can access the System Setup using the:
•
Standard graphical browser, which is enabled by default
•
Text browser, which is enabled using Console Redirection
To enable Console Redirection, in System Setup, select System BIOS → Serial Communication screen → Serial
Communication, select On with Console Redirection.
NOTE: By default, help text for the selected field is displayed in the graphical browser. To view the help text in the
text browser, press <F1>.
Entering System Setup
1.
Turn on or restart your system.
2.
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart
your system and try again.
15
Responding To Error Messages
If an error message is displayed while the system is booting, make a note of the message. For more information, see
System Error Messages.
NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start
your system.
Using The System Setup Navigation Keys
Keys
Action
Up arrow
Moves to the previous field.
Down arrow
Moves to the next field.
<Enter>
Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
Spacebar
Expands or collapses a drop-down list, if applicable.
<Tab>
Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc>
Moves to the previous page until you view the main screen. Pressing <Esc>in the main screen
displays a message that prompts you to save any unsaved changes and restarts the system.
<F1>
Displays the System Setup help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
System Setup Main Screen
NOTE: Unified Extensible Firmware Interface (UEFI) Boot Manager is not supported. BIOS Boot Manager is the
default boot mode.
Menu Item
Description
System BIOS
This option is used to view and configure BIOS settings.
iDRAC Settings
This option is used to view and configure iDRAC settings.
Device Settings
This option is used to view and configure device settings.
System BIOS Screen
NOTE: The options for System Setup change based on the system configuration.
16
NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.
Menu Item
Description
System Information
Displays information about the system such as the system model name, BIOS version, Service
Tag, and so on.
Memory Settings
Displays information and options related to installed memory.
Processor Settings
Displays information and options related to the processor such as speed, cache size, and so
on.
Boot Settings
Enables you to modify BIOS boot settings.
Integrated Devices
Displays options to enable or disable integrated device controllers and ports, and to specify
related features and options.
Serial Communication Displays options to enable or disable the serial ports and specify related features and options.
System Profile
Settings
Displays options to change the processor power management settings, memory frequency,
and so on.
System Security
Displays options to configure the system security settings like system password, setup
password, TPM security, and so on. It also enables or disables support for local BIOS update,
the power and NMI buttons on the system.
Miscellaneous
Settings
Displays options to change the system date, time, and so on.
System Information Screen
Menu Item
Description
System Model Name
Displays the system model name.
System BIOS Version Displays the BIOS version installed on the system.
System Service Tag
Displays the system Service Tag.
System Manufacturer Displays the name of system manufacturer.
System Manufacturer Displays the contact information of the system manufacturer.
Contact Information
Memory Settings Screen
Menu Item
Description
System Memory Size
Displays the amount of memory installed in the system.
System Memory Type Displays the type of memory installed in the system.
System Memory
Speed
Displays the system memory speed.
System Memory
Voltage
Displays the system memory voltage.
17
Menu Item
Description
Video Memory
Displays the amount of video memory.
System Memory
Testing
Specifies whether system memory tests are run during system boot. Options are Enabled and
Disabled. By default, the System Memory Testing option is set to Disabled.
Memory Operating
Mode
Specifies the memory operating mode. The options available depending on the memory
configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare
Mode, and Spare with Advanced ECC Mode. By default, the Memory Operating Mode option is
set to Optimizer Mode.
NOTE: The Memory Operating Mode can have different defaults and available options
based on the memory configuration.
Node Interleaving
If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is
installed. If Disabled, the system supports asymmetric Non-Uniform Memory Architecture
(NUMA) memory configurations. By default, Node Interleaving option is set to Disabled.
Serial Debug Output
By default, it is set to disabled.
Processor Settings Screen
Menu Item
Description
Logical Processor
Allows you to enable or disable logical processors and display the number of logical
processors. If the Logical Processor option is set to Enabled, the BIOS displays all the logical
processors. If this option is set to Disabled, the BIOS only displays one logical processor per
core. By default, the Logical Processor option is set to Enabled.
QPI Speed
Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed
option is set to Maximum data rate.
NOTE: The QPI speed option displays only when both the processors are installed.
Alternate RTID
(Requestor
Transaction ID)
Setting
Allows you to allocate more RTIDs to the remote socket increasing cache performance
between the sockets or work in normal mode for NUMA. By default, the Alternate RTID
(Requestor Transaction ID) Setting is set to Disabled.
Virtualization
Technology
Allows you to enable or disable the additional hardware capabilities provided for virtualization.
By default, the Virtualization Technology option is set to Enabled.
Adjacent Cache Line
Prefetch
Allows you to optimize the system for applications that require high utilization of sequential
memory access. By default, the Adjacent Cache Line Prefetch option is set to Enabled. You can
disable this option for applications that require high utilization of random memory access.
Hardware Prefetcher Allows you to enable or disable hardware prefetcher. By default, the Hardware Prefetcher
option is set to Enabled.
DCU Streamer
Prefetcher
Allows you to enable or disable Data Cache Unit streamer prefetcher. By default, the DCU
Streamer Prefetcher option is set to Enabled.
DCU IP Prefetcher
Allows you to enable or disable Data Cache Unit IP prefetcher. By default, the DCU IP
Prefetcher option is set to Enabled.
18
Menu Item
Description
Execute Disable
Allows you enable or disable execute disable memory protection technology. By default, the
Execute Disable option is set to Enabled.
Logical Processor
Idling
Allows you to enable or disable the OS capability to put logical processors in the idling state in
order to reduce power consumption. By default, the option is set to Disabled.
Number of Cores per
Processor
Allows you to control the number of enabled cores in each processor. By default, the Number
of Cores per Processor option is set to All.
Processor 64-bit
Support
Specifies if the processor(s) support 64-bit extensions.
Processor Core
Speed
Displays the maximum core frequency of the processor.
Processor Bus Speed Displays the bus speed of the processors.
NOTE: The processor bus speed option displays only when both the processors are
installed.
Processor 1
NOTE: The following settings are displayed for each processor installed in the system.
Family-ModelStepping
Displays the family, model and stepping of the processor as defined by Intel.
Brand
Displays the brand name reported by the processor.
Level 2 Cache
Displays the total L2 cache.
Level 3 Cache
Displays the total L3 cache.
Number of Cores
Displays the number of cores per processor.
Boot Settings Screen
Menu Item
Description
Boot Mode
Allows you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if the operating
system is not installed in the same boot mode.
By default, the Boot Mode option is set to BIOS.
Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature. If this field is enabled and the
system fails to boot, the system reattempts the boot sequence after 30 seconds. By default, the
Boot Sequence Retry option is set to Disabled.
BIOS Boot Settings
Allows you to enable or disable BIOS Boot options.
NOTE: This option is enabled only if the boot mode is BIOS.
One-Time Boot
Allows you to enable or disable a one-time boot from a selected device.
19
Integrated Devices Screen
Menu Item
Description
Integrated RAID
Controller
Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID
Controller option is set to Enabled.
User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On
Ports
disables the front USB ports and selecting All Ports Off disables both front and back USB ports.
By default, the User Accessible USB Ports option is set to All Ports On.
Internal USB Port
Allows you to enable or disable the internal USB port. By default, the Internal USB Port option
is set to On.
Internal SD Card Port Enables or disables the system’s internal SD card port. By default, Internal SD Card Port option
is set to On.
NOTE: This option is displayed only if IDSDM is installed on the system board.
Internal SD Card
Redundancy
If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is
written to the active SD card. Data from this card is copied to the replacement SD card at the
next boot. By default, Internal SD Card Redundancy option is set to Mirror.
NOTE: This option is displayed only if IDSDM is installed on the system board.
Integrated Network
Card 1
Allows you to enable or disable the integrated network card 1. By default, the Integrated
Network Card 1 option is set to Enabled.
OS Watchdog Timer
Allows you to enable or disable the OS watchdog timer. When this field is enabled, the
operating system initializes the timer and the OS watchdog timer helps in recovering the
operating system. By default, the OS Watchdog Timer option is set to Disabled.
Embedded Video
Controller
Allows you to enable or disable the Embedded Video Controller. By default, the embedded
video controller is Enabled.
SR-IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root I/O Virtualization (SRIOV) devices. By default, the SR-IOV Global Enable option is set to Disabled.
Slot Disablement
Allows you to enable or disable available PCIe slots on your system. The Slot Disablement
feature controls the configuration of PCIe cards installed in the specified slot.
CAUTION: Slot disablement must be used only when the installed peripheral card is
preventing booting into the Operating System or causing delays in system startup. If the
slot is disabled, both the Option ROM and UEFI driver are disabled.
Serial Communications Screen
Menu Item
Description
Serial Communication Allows you to select serial communication devices (Serial Device 1 and Serial Device 2) in the
BIOS. BIOS console redirection can also be enabled and the port address used can be
specified. By default, Serial Communication option is set to On without Console Redirection.
20
Menu Item
Description
Serial Port Address
Allows you to set the port address for serial devices. By default, the Serial Port Address option
is set to Serial Device 1=COM2, Serial Device 2=COM1.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console
redirection by SOL, configure the same port address for console redirection and the serial
device.
External Serial
Connector
Allows you to associate the external serial connector to serial device 1, serial device 2, or
remote access device. By default, the External Serial Connector option is set to Serial Device1.
NOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL,
configure the same port address for console redirection and the serial device.
Failsafe Baud Rate
Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the
baud rate automatically. This failsafe baud rate is used only if the attempt fails and the value
must not be changed. By default, the Failsafe Baud Rate option is set to 11520.
Remote Terminal
Type
Allows you to set the remote console terminal type. By default, the Remote Terminal Type
option is set to VT 100/VT 220.
Redirection After
Boot
Allows you to enable or disable to the BIOS console redirection when the operating system is
loaded. By default, the Redirection After Boot option is set to Enabled.
System Profile Settings Screen
Menu Item
Description
System Profile
Allows you to set the system profile. If you set the System Profile option to a mode other than
Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the
options if the mode is set to Custom. By default, the System Profile option is set to Performance
Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller.
NOTE: The following parameters are available only when the System Profile is set to
Custom.
CPU Power
Management
Allows you to set the CPU power management. By default, the CPU Power Management option
is set to System DBPM (DAPC). DBPM is Demand-Based Power Management.
Memory Frequency
Allows you to set the memory frequency. By default, the Memory Frequency option is set to
Maximum Performance.
Turbo Boost
Allows you to enable or disable the processor to operate in turbo boost mode. By default, the
Turbo Boost option is set to Enabled.
C1E
Allows you to enable or disable the processor to switch to a minimum performance state when
it is idle. By default, the C1E option is set to Enabled.
C States
Allows you to enable or disable the processor to operate in all available power states. By
default, the C States option is set to Enabled.
Monitor/Mwait
Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/
Mwait option is set to Enabled for all system profiles, except Custom.
21
Menu Item
Description
NOTE: This option can be disabled only if the C States option in Custom mode is disabled.
NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting
does not impact system power/performance.
Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub
option is set to Standard.
Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to
1x.
Memory Operating
Voltage
Allows you to set the DIMM voltage selection. When set to Auto, the system automatically sets
the system voltage to the optimal setting based on the DIMM capacity and the numbers of
DIMMs installed. By default, the Memory Operating Voltage option is set to Auto.
Collaborative CPU
Performance Control
When set to enabled, the CPU power management is controlled by the OS DBPM and the
System DBPM (DAPC). By default, the option is set to Disabled
System Security Screen
Menu Item
Description
Intel AES-NI
The Intel AES-NI option improves the speed of applications by performing encryption and
decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by
default.
System Password
Allows you to set the system password. This option is set to Enabled by default and is read-only
if the password jumper is not installed in the system.
Setup Password
Allows you to set the setup password. This option is read-only if the password jumper is not
installed in the system.
Password Status
Allows you to lock the system password. By default, the Password Status option is set to
Unlocked.
TPM Security
Allows you to control the reporting mode of the Trusted Platform Module (TPM). By default, the
TPM Security option is set to Off. You can only modify the TPM Status, TPM Activation , and
Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On
without Pre-boot Measurements.
TPM Activation
Allows you to change the operational state of the TPM. By default, the TPM Activation option is
set to No Change.
TPM Status
Displays the TPM status.
TPM Clear
CAUTION: Clearing the TPM results in loss of all keys in the TPM. The loss of TPM keys
may affect booting to the operating system.
Allows you to clear all the contents of the TPM. By default, the TPM Clear option is set to No.
Intel TXT
22
Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT,
Virtualization Technology must be enabled and TPM Security must be Enabled with Pre-boot
measurements. By default, the Intel TXT option is set to Off.
Menu Item
Description
BIOS Update Control
Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For
environments that do not require local BIOS updates, it is recommended to set this field to
Disabled. By default, the BIOS Update Control option is set to Unlocked.
NOTE: BIOS updates using Dell Update Package are not affected by this option.
Power Button
Allows you to enable or disable the power button on the front of the system. By default, the
Power Button option is set to Enabled.
NMI Button
Allows you to enable or disable the NMI button on the front of the system. By default, the NMI
Button option is set to Disabled.
AC Power Recovery
Allows you to set how the system reacts after AC power is restored to the system. By default,
the AC Power Recovery option is set to Last.
AC Power Recovery
Delay
Allows you to set how the system supports staggering of power up after AC power is restored
to the system. By default, the AC Power Recovery Delay option is set to Immediate.
User Defined Delay
(60s to 240s)
Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery
Delay is selected.
Miscellaneous Settings
Menu Item
Description
System Time
Allows you to set the time on the system.
System Date
Allows you to set the date on the system.
Asset Tag
Displays the asset tag and allows you to modify it for security and tracking purposes.
Keyboard NumLock
Allows you to set whether the system boots with the NumLock enabled or disabled. By default
the Keyboard NumLock is set to On.
NOTE: This field does not apply to 84-key keyboards.
Report Keyboard
Errors
Allows you to set whether keyboard-related error messages are reported during system boot.
By default, the Report Keyboard Errors field is set to Report.
F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is
set to Enabled.
In-System
Characterization
This field enables or disables In-System Characterization. By default, In-System
Characterization is set to Enabled.
System And Setup Password Features
You can create a system password and a setup password to secure your system. To enable creation of the system and
setup password, the password jumper must be set to enabled. For more information on the password jumper settings,
see System Board Jumper Settings.
System password
This is the password that you must enter to log on to your system.
23
Setup password
This is the password that you must enter to access and make changes to the BIOS or UEFI
settings of your system.
CAUTION: The password features provide a basic level of security for the data on your system.
CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
NOTE: Your system is shipped with the system and setup password feature disabled.
Assigning A System And/Or Setup Password
NOTE: The password jumper enables or disables the System Password and Setup Password features. For more
information on the password jumper settings, see System Board Jumper Settings.
You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup
Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status
is Locked, you cannot change the System Password and/or Setup Password.
If the password jumper setting is disabled, the existing System Password and Setup Password is deleted and you need
not provide the system password to log on to the system.
To assign a system and/or setup password:
1.
To enter System Setup, press <F2> immediately after a power-on or reboot.
2.
In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3.
In the System BIOS screen, select System Security and press <Enter>.
The System Security screen is displayed.
4.
5.
In the System Security screen, verify that Password Status is Unlocked.
Select System Password , enter your system password, and press <Enter> or <Tab>.
Use the following guidelines to assign the system password:
–
–
–
–
A password can have up to 32 characters.
The password can contain the numbers 0 through 9.
Only lower case letters are valid, upper case letters are not allowed.
Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
A message prompts you to re-enter the system password.
6.
Re-enter the system password that you entered earlier and click OK.
7.
Select Setup Password, enter your system password and press <Enter> or <Tab>.
A message prompts you to re-enter the setup password.
8.
Re-enter the setup password that you entered earlier and click OK.
9.
Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the
changes.
NOTE: Password protection does not take effect until the system reboots.
Deleting Or Changing An Existing System And/Or Setup Password
Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or
change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password
if the Password Status is Locked.
24
To delete or change the existing System and/or Setup password:
1.
To enter System Setup, press <F2> immediately after a power-on or reboot.
2.
In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3.
In the System BIOS screen, select System Security and press <Enter>.
The System Security screen is displayed.
4.
In the System Security screen, verify that Password Status is Unlocked.
5.
Select System Password, alter or delete the existing system password and press <Enter> or <Tab>.
6.
Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>.
NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new
password. If you delete the System and/or Setup password, a message prompts you to confirm the deletion.
7.
Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the
changes.
NOTE: You can disable password security while logging on to the system. To disable the password security, turn on
or reboot your system, type your password and press <Ctrl><Enter>.
Using Your System Password To Secure Your System
NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system
password.
1.
Turn on or reboot your system.
2.
Type your password and press <Enter>.
When Password Status is Locked, type the password and press <Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and must be powered down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to protect your system from unauthorized changes.
Operating With A Setup Password Enabled
If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system displays the message:
Invalid Password! Number of unsuccessful password attempts: <x> System Halted!
Must power down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
The following options are exceptions:
•
If System Password is not Enabled and is not locked through the Password Status option, you can assign a
system password.
•
You cannot disable or change an existing system password.
25
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Using The Boot Manager Navigation Keys
Key
Description
Up arrow
Moves to the previous field.
Down arrow
Moves to the next field.
<Enter>
Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
Spacebar
Expands or collapses a drop-down list, if applicable.
<Tab>
Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc>
Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen
exits the Boot Manager and proceeds with system boot.
<F1>
Displays the System Setup help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
Boot Manager Screen
Menu Item
Description
Continue Normal
Boot
The system attempts to boot to devices starting with the first item in the boot order. If the boot
attempt fails, the system continues with the next item in the boot order until the boot is
successful or no more boot options are found.
BIOS Boot Menu
Displays the list of available BIOS boot options (marked with asterisks). Select the boot option
you wish to use and press <Enter>.
Driver Health Menu
Displays a list of the drivers installed on the system and their health status.
Launch System Setup Enables you to access the System Setup.
System Utilities
Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and
reboot the system.
Embedded System Management
The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The
Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the
operating system, see the Lifecycle Controller documentation at dell.com/support/manuals.
26
iDRAC Settings Utility
The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or
disable various iDRAC parameters using the iDRAC Settings utility.
NOTE: Accessing some of the features on the iDRAC Settings utility requires the iDRAC7 Enterprise License
upgrade.
For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell
Remote Access Controllers, at dell.com/support/manuals.
Entering The iDRAC Settings Utility
1.
Turn on or restart the managed system.
2.
Press <F2> during Power-on Self-test (POST).
3.
In the System Setup Main Menu page, click iDRAC Settings.
The iDRAC Settings screen is displayed.
27
28
Installing System Components
3
Recommended Tools
You may need the following items to perform the procedures in this section:
•
Key to the system keylock
•
#2 Phillips screwdriver
•
T10 and T15 Torx screwdrivers
•
Wrist grounding strap connected to ground
Inside The System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Components that are hot-swappable are marked orange and touch points on the components are marked
blue.
29
Figure 6. Inside the System
1.
2.
3.
4.
5.
6.
7.
cooling-fan assembly
cable securing bracket
cooling shroud
hard-drive backplane (back)
hard drives (back) (2)
expansion-card riser 3
network daughter card
8.
9.
10.
11.
12.
13.
expansion-card riser 2
expansion-card riser 1
heat sink for processor 1
heat sink for processor 2
DIMMs (24)
cooling fans (6)
Front Bezel (Optional)
Removing The Front Bezel
1.
Unlock the keylock at the left end of the bezel.
2.
Lift the release latch next to the keylock.
3.
Rotate the left end of the bezel away from the front panel.
4.
Unhook the right end of the bezel and pull the bezel away from the system.
30
Figure 7. Removing and Installing the Front Bezel
1.
2.
3.
4.
release latch
keylock
front bezel
locking hook
Installing The Front Bezel
1.
Hook the right end of the bezel onto the chassis.
2.
Fit the free end of the bezel onto the system.
3.
Secure the bezel with the keylock.
Opening And Closing The System
WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the
system by yourself.
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
Opening The System
NOTE: It is recommended that you always use a static mat and static strap while working on components in the
interior of the system.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Rotate the latch release lock counter clockwise to the unlocked position.
31
3.
Lift the latch on top of the system and slide the cover back.
4.
Grasp the cover on both sides, and carefully lift the cover away from the system.
Figure 8. Opening and Closing the System
1. system cover
2. latch
3. latch release lock
Closing The System
1.
Lift the latch on the cover.
2.
Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush
on the chassis.
3.
Push down the latch to move the cover into the closed position.
4.
Rotate the latch release lock in a clockwise direction to secure the cover.
5.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Cooling Shroud
Removing The Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
32
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly,
resulting in shutdown of the system and loss of data.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
If installed, remove the full-length PCIe card.
4.
Hold the touch points and lift the shroud away from the system.
Figure 9. Removing and Installing the Cooling Shroud
1. cooling shroud
2. supports for a full-length PCIe card
Installing The Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: For proper seating of the cooling shroud in the chassis, ensure that the cables inside the system are routed
along the chassis wall and secured using the cable securing bracket.
1.
Align the tabs on the cooling shroud with the securing slots on the chassis.
2.
Lower the cooling shroud into the chassis until it is firmly seated.
3.
If applicable, replace the full-length PCIe card.
4.
Close the system.
5.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
33
System Memory
Your system supports DDR3 registered DIMMs (RDIMMs) and meets the DDR3 and DDR3L voltage specifications.
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on:
•
DIMM configuration (number of ranks)
•
maximum frequency of the DIMMs
•
number of DIMMs populated per channel
•
DIMM operating voltage
•
system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized)
•
maximum supported DIMM frequency of the processors
The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is
organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket
black, and the third socket green.
NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to
processor 2.
34
Figure 10. Memory Socket Locations
Memory channels are organized as follows:
Processor 1
channel 0: slots A1, A5, and A9
channel 1: slots A2, A6, and A10
channel 2: slots A3, A7, and A11
channel 3: slots A4, A8, and A12
Processor 2
channel 0: slots B1, B5, and B9
channel 1: slots B2, B6, and B10
channel 2: slots B3, B7, and B11
channel 3: slots B4, B8, and B12
35
General Memory Module Installation Guidelines
This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset
architectural configuration. The following are the recommended guidelines for best performance:
•
x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines.
•
Up to two quad-rank RDIMMs and up to three dual- or single-rank RDIMMs can be populated per channel.
When a quad-rank RDIMM is populated in the first slot with white release levers, the third DIMM slot in the
channel with green release levers cannot be populated.
•
Populate DIMM sockets only if a processor is installed. For single-processor systems, sockets A1 to A12 are
available. For dual-processor systems, sockets A1 to A12 and sockets B1 to B12 are available.
•
Populate all sockets with white release tabs first, then black, and then green.
•
Do not populate the third DIMM socket in a channel with green release tabs, if a quad-rank RDIMM is populated
in the first socket with white release tabs.
•
Populate the sockets by highest rank count in the following order — first in sockets with white release levers,
then black, and then green. For example, if you want to mix quad-rank and dual-rank DIMMs, populate quadrank DIMMs in the sockets with white release tabs and dual-rank DIMMs in the sockets with black release tabs.
•
In a dual-processor configuration, the memory configuration for each processor should be identical. For
example, if you populate socket A1 for processor 1, then populate socket B1 for processor 2, and so on.
•
Memory modules of different sizes can be mixed provided that other memory population rules are followed (for
example, 2 GB and 4 GB memory modules can be mixed).
•
Populate four DIMMs per processor (one DIMM per channel) at a time to maximize performance.
•
If memory modules with different speeds are installed, they will operate at the speed of the slowest installed
memory module(s) or slower depending on system DIMM configuration.
Mode-Specific Guidelines
Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode
selected.
NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for
specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in
memory optimized (independent channel) mode. x8 DRAM based DIMMs require Advanced ECC mode to gain
SDDC.
The following sections provide additional slot population guidelines for each mode.
Advanced ECC (Lockstep)
Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single
DRAM chip failures during normal operation.
Memory installation guidelines:
•
Memory modules must be identical in size, speed, and technology.
•
DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for
sockets with black and green release tabs. This ensures that identical DIMMs are installed in matched pairs for example, A1 with A2, A3 with A4, A5 with A6, and so on.
NOTE: Advanced ECC with Mirroring is not supported.
36
Memory Optimized (Independent Channel) Mode
This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot
population requirements.
Memory Sparing
NOTE: To use memory sparing, this feature must be enabled in the System Setup.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the
data from this rank is copied to the spare rank and the failed rank is disabled.
With memory sparing enabled, the system memory available to the operating system is reduced by one rank per
channel. For example, in a dual-processor configuration with sixteen 4 GB dual-rank DIMMs, the available system
memory is: 3/4 (ranks/channel) × 16 (DIMMs) × 4 GB = 48 GB, and not 16 (DIMMs) × 4 GB = 64 GB.
NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error.
NOTE: Both Advanced ECC/Lockstep and Optimizer modes support Memory Sparing.
Memory Mirroring
Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved
uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of
the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an
uncorrectable error, the system will switch over to the mirrored copy. This ensures SDDC and multi-bit protection.
Memory installation guidelines:
•
•
Memory modules must be identical in size, speed, and technology.
DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for
sockets with black and green release tabs. This ensures that identical DIMMs are installed in matched pairs for example, A1 with A2, A3 with A4, A5 with A6, and so on.
Memory Configuration
The following table shows the supported memory configuration for a two processor configuration that follows the
appropriate memory guidelines stated in this section.
NOTE: 2R in the following table indicates a single-rank DIMM.
Table 1. Memory Configuration
System
Capacity (in
GB)
DIMM Size (in
GB)
Number of
DIMMs
DIMM Rank, Organization,
and Frequency
DIMM Slot Population
32
8
4
2R, x8, 1333 MT/s
A1, A2, B1, B2
Removing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
37
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory in those sockets.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Remove the cooling shroud.
4.
Locate the appropriate memory module socket(s).
CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the
memory module.
5.
Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket.
Figure 11. Removing and Installing a Memory Module
1. memory module
2. memory-module socket ejectors (2)
3. alignment key
6.
Install memory-module blanks in vacant memory-module socket(s) to ensure proper system cooling.
7.
Install the cooling shroud.
8.
Close the system.
9.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
38
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory in those sockets.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Remove the cooling shroud.
4.
Locate the memory-module sockets.
5.
Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the
socket. If a memory module blank is installed in the socket, remove it.
NOTE: Retain removed memory-module blank(s) for future use.
CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the
memory module.
6.
Align the memory module's edge connector with the alignment key of the memory module socket, and insert the
memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the
socket in only one way.
7.
Press down on the memory module with your thumbs until the socket levers latch into a locked position.
When the memory module is properly seated in the socket, the levers on the memory module socket align with the
levers on the other sockets that have memory modules installed.
8.
Repeat step 4 through step 7 of this procedure to install the remaining memory modules.
9.
Replace the cooling shroud.
10. Close the system.
11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
12. Press <F2> to enter the System Setup, and check the memory settings.
The system should have already changed the value to reflect the newly installed memory.
13. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 4 through
step 7 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.
14. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Hard Drives
All hard drives connect to the system board through the hard-drive backplane. Hard drives are supplied in hotswappable hard-drive carriers that fit in the hard-drive slots.
CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation
for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard
drive removal and insertion.
CAUTION: Do not turn off or reboot your system while the hard drive is being formatted. Doing so can cause a hard
drive failure.
NOTE: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
39
When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard
drives can take a number of hours to format.
Removing A 2.5 Inch Hard-Drive Blank (Back)
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed.
Pull the hard-drive blank out until it is free of the hard-drive slot.
Figure 12. Removing and Installing a 2.5 Inch Hard-Drive Blank (Back)
1. hard-drive blank (back)
Installing A 2.5 Inch Hard-Drive Blank (Back)
Insert the hard-drive blank into the hard-drive slot until it clicks into place.
Removing A 3.5 Inch Hard-Drive Blank
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed.
1.
If installed, remove the front bezel.
2.
Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the harddrive slot.
40
Figure 13. Removing and Installing a 3.5 Inch Hard-Drive Blank
1. hard-drive blank
2. release button
Installing A 3.5 Inch Hard-Drive Blank
1.
If installed, remove the front bezel.
2.
Insert the hard-drive blank into the hard-drive slot until the release button clicks into place.
3.
If applicable, install the front bezel.
Removing A Hot-Swap Hard Drive
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
1.
From the management software, prepare the hard drive for removal. Wait until the indicators on the hard-drive
carrier signal that the hard drive can be removed safely. For more information, see the documentation for the
storage controller.
If the hard drive is online, the green activity/fault indicator flashes as the drive is turned off. When the hard-drive
indicators are off, the hard drive is ready for removal.
2.
Press the release button to open the hard-drive carrier release handle.
3.
Slide the hard-drive carrier out until it is free of the hard-drive slot.
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks
installed.
4.
Insert a hard-drive blank in the empty hard-drive slot.
41
Figure 14. Removing and Installing a Hot-Swap Hard Drive
1. release button
2. hard drive
3. hard-drive carrier handle
Installing A Hot-Swap Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier's shield spring and make it unusable.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive
automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that
you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is
installed.
1.
If a hard-drive blank is installed in the hard-drive slot, remove it.
2.
Install a hard drive in the hard-drive carrier.
3.
Press the release button on the front of the hard-drive carrier and open the hard-drive carrier handle.
4.
Insert the hard-drive carrier into the hard-drive slot until the carrier connects with the backplane.
5.
Close the hard-drive carrier handle to lock the hard drive in place.
42
Removing A Hard Drive From A Hard-Drive Carrier
1.
Remove the screws from the slide rails on the hard-drive carrier.
2.
Lift the hard drive out of the hard-drive carrier.
Figure 15. Removing and Installing a Hard Drive Into a Hard-Drive Carrier
1. hard-drive carrier
2. hard drive
3. screws (4)
Installing A Hard Drive Into A Hard-Drive Carrier
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Insert the hard drive into the hard-drive carrier with the connector end of the hard drive toward the back.
2.
Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier.
When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier.
3.
Attach the screws to secure the hard drive to the hard-drive carrier.
Cooling Fans
Your system supports hot-swappable cooling fans.
43
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management
software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan
assembly.
Removing A Cooling Fan
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock. Exercise utmost care while removing or installing cooling fans.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while the system is on, replace only
one fan at a time.
CAUTION: Do not operate the system with the cover removed for a duration exceeding five minutes.
NOTE: The procedure for removing each fan is identical.
1.
Open the system.
2.
Press the fan release tab and lift the cooling fan out of the cooling-fan assembly.
Figure 16. Removing and Installing a Cooling Fan
1.
2.
3.
4.
44
cooling-fan assembly
fan release tab
cooling fans (6)
cooling-fan connectors (6)
Installing A Cooling Fan
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Open the system.
2.
Align the plug at the base of the cooling fan with the connector on the system board.
3.
Slide the cooling fan into the securing slots until the tabs lock into place.
4.
Close the system.
Removing The Cooling-Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Unlock the cooling-fan assembly from the chassis by rotating the blue release lever upward.
4.
Lift the cooling-fan assembly out of the chassis.
Figure 17. Removing and Installing the Cooling-Fan Assembly
45
1.
2.
3.
4.
5.
cooling-fan assembly
cooling fans (6)
blue release levers (2)
guide pins (2)
cooling-fan connectors (6)
Installing The Cooling-Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Ensure that the cables are correctly installed and retained by the cable retention bracket before
installing the cooling-fan assembly. Incorrectly installed cables may get damaged.
1.
Align the cooling-fan assembly slots with the guide pins on the chassis.
2.
Slide the cooling-fan assembly into the chassis.
3.
Lock the cooling-fan assembly into the chassis by rotating the blue release levers downward until firmly seated.
4.
Close the system.
5.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Internal USB Memory Key (Optional)
An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage
device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the
System Setup.
To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory
key in the boot sequence in the System Setup.
NOTE: To locate the internal USB connector (J_USB_INT) on the system board, see System Board Connectors.
Replacing The Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Locate the USB connector / USB key on the system board.
To locate the USB connector (J_USB_INT), see System Board Connectors.
4.
If installed, remove the USB key.
5.
Insert the USB key into the USB connector.
6.
Close the system.
7.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
46
8.
Enter the System Setup and verify that the USB key is detected by the system.
Figure 18. Replacing the Internal USB Key
1. USB memory key connector
2. USB memory key
PCIe Card Holder
Removing The PCIe Card Holder
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is necessary to
ensure proper system cooling.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
If installed, remove the full-length PCIe card.
4.
Press the release tab and the touch-point to release the PCIe card holder from the chassis.
5.
Lift the PCIe card holder out of the chassis.
NOTE: To ensure proper system cooling, you must replace the PCIe card holder.
47
Figure 19. Removing and Installing the PCIe Card Holder
1. PCIe card holder
2. release tab
Installing The PCIe Card Holder
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is necessary to
ensure proper system cooling.
1.
Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2.
Open the system.
3.
Align the PCIe card holder with the projection on the chassis and push it down until firmly seated.
4.
If applicable, replace the full-length PCIe card.
5.
Close the system.
6.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Opening And Closing The PCIe Card Holder Latch
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
48
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
To open the PCIe card holder latch, press the tab.
4.
To close the PCIe card holder latch, rotate the latch clockwise until it locks.
NOTE: Before installing a full-length PCIe card, the PCIe card holder latch must be closed. When the fulllength PCIe card is installed, open the PCIe card holder latch. Before removing the full-length PCIe card, you
must close the PCIe card holder latch.
Figure 20. Opening and Closing the PCIe Card Holder Latch
1. PCIe card holder
2. tab
3. PCIe card holder latch
5.
Close the system.
6.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Cable Retention Bracket
Removing The Cable Retention Bracket
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Remove the cooling shroud.
4.
Remove all cables routed through the cable retention bracket.
5.
Press the tab and slide the cable retention bracket toward the front of the chassis to release it from the chassis.
6.
Lift the cable retention bracket out of the chassis.
49
Figure 21. Removing and Installing the Cable Retention Bracket
1. alignment pins (2)
2. tab
3. cable retention bracket
Installing The Cable Retention Bracket
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2.
Open the system.
3.
Using alignment pins as guide, slide the cable retention bracket along the chassis wall until the tab snaps into
place.
4.
Place all cables to be routed in the cable retention bracket.
5.
Install the cooling shroud.
6.
Close the system.
7.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Expansion Cards And Expansion-Card Risers
NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from
powering on and no BIOS POST message or F1/F2 pause is displayed.
Expansion Card Installation Guidelines
The DR4100 system supports six expansion cards.
The following PCI Express Generation 3 expansion cards are supported:
50
Table 2. Supported Expansion Cards
Riser
PCIe Slot
Processor Connection
Height
Length
Link Width
Slot Width
1
1
Processor 2
Low Profile
Half Length
x8
x16
1
2
Processor 2
Low Profile
Half Length
x8
x16
1
3
Processor 2
Low Profile
Half Length
x8
x16
2
4
Processor 2
Standard Height
Full Length
x16
x16
2
5
Processor 1
Standard Height
Full Length
x8
x16
3 (alternate)
6
Processor 1
Standard Height
Full Length
x16
x16
NOTE: To use PCIe slots 1 through 4 on the riser, both the processors must be installed.
NOTE: DR4100 does not support riser 3 (default).
NOTE: The expansion-card slots are not hot-swappable.
The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The
expansion cards with the highest priority must be installed first using the slot priority indicated. All other expansion
cards must be installed in card priority and slot priority order.
Table 3. Expansion Card Installation Order
Card Priority
Card Type
Slot Priority
Max Allowed
4
RAID H710P
Not Supported
1
RAID H810
6, 4, 5
1
FC4/8 HBA
4, 6, 5
1
7
2, 3, 1
8
1 Gb NICs
2, 3, 1
1
9
Non-RAID
4, 6, 5
1
2, 3, 1
10
8 Gb NVRAM
4
1
Removing An Expansion Card From The Expansion-Card Riser 2 Or 3
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Disconnect any cables connected to the expansion card.
4.
Lift the expansion-card latch out of the slot.
5.
Grasp the expansion card by its edges, and remove it from the expansion-card connector.
6.
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and
close the expansion-card latch.
51
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
7.
Close the system.
8.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 22. Removing and Installing the Expansion Card
1.
2.
3.
4.
expansion card
expansion-card latch
expansion-card connector
expansion-card riser
Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
52
Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3.
Open the system.
4.
Lift the expansion-card latch and remove the filler bracket.
5.
Holding the card by its edges, position the card so that the connector on the expansion card aligns with the
expansion-card connector on the riser.
6.
Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
7.
Replace the expansion-card latch.
8.
To install a full-length card, use the supports provided on the cooling shroud.
9.
If applicable, connect cables to the expansion card.
10. Close the system.
11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
12. Install any device drivers required for the card as described in the documentation for the card.
Removing An Expansion Card From The Expansion-Card Riser 1
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: The expansion-card riser 1 can be used only when both the processors are installed.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Disconnect any cables connected to the expansion card.
4.
Remove the expansion-card riser.
5.
Press tab A and rotate the latch clockwise.
6.
Press tab B and rotate the latch down.
7.
Remove the expansion card from the expansion-card riser.
8.
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and
close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
9.
Reinstall the expansion-card riser.
10. Close the system.
11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
53
Figure 23. Removing and Installing the Expansion-Card Riser 1
1.
2.
3.
4.
expansion-card riser 1 cage
expansion-card connector
expansion card
expansion-card latches (2)
Installing An Expansion Card Into The Expansion-Card Riser 1
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: The expansion-card riser 1 can be used only when both the processors are installed.
1.
Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3.
Open the system.
4.
Remove the expansion-card riser.
5.
Press tab A and rotate the latch clockwise.
6.
Press tab B and rotate the latch down.
7.
Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card
connector.
54
8.
Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
9.
Close the expansion-card latches.
10. If applicable, connect any cables to the expansion card.
11. Install the expansion-card riser.
12. Close the system.
13. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
14. Install any device drivers required for the card as described in the documentation for the card.
Removing Expansion-Card Risers
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: The expansion-card riser 1 can be used only when both the processors are installed.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Holding the touch points, lift the expansion-card riser from the riser connector on the system board.
Figure 24. Removing and Installing the Expansion Card Riser 1
1. expansion-card riser 1 cage
2. expansion-card riser 1
3. riser guide-back (right)
4. riser guide-back (left)
5. expansion-card riser 1 connector
6. riser guide (front)
55
Figure 25. Identifying Connectors on the Expansion Card Riser 1
1. expansion-card slot 1
2. expansion-card slot 2
3. expansion-card slot 3
Figure 26. Removing and Installing the Expansion Card Riser 2
1.
2.
3.
4.
56
expansion-card riser 2
riser guide (back)
expansion-card riser 2 connector
riser guide (front)
Figure 27. Identifying Connectors on the Expansion Card Riser 2
1. chassis intrusion switch
2. expansion-card slot 4
3. expansion-card slot 5
Figure 28. Removing and Installing the Expansion Card Riser 3
1.
2.
3.
4.
riser guide (front)
expansion-card riser 3
expansion-card riser 3 connector
riser guide (back)
57
Figure 29. Identifying Connectors on the Expansion Card Riser 3
1. expansion-card slot 6
2. expansion-card slot 7
4.
If applicable, remove or install an expansion card on the riser.
5.
Replace the expansion-card riser.
6.
Close the system.
7.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Expansion-Card Risers
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
If applicable, reinstall the expansion card(s) into the expansion card riser.
2.
Align the expansion-card riser with the connector and the riser guide pin on the system board.
3.
Lower the expansion-card riser into place until the expansion-card riser is fully seated in the connector.
4.
Close the system.
5.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6.
Install any device drivers required for the card as described in the documentation for the card.
Internal Dual SD Module
NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup,
the information is replicated from one SD card to another.
Removing The Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
58
3.
Remove the expansion-card riser 3 and any card(s) installed in the riser.
4.
Locate the internal dual SD module installed on the J_IDSDM connector on the system board.
5.
If applicable, remove the SD card(s).
6.
Holding the tab, pull the dual SD module to remove it from the system board.
7.
Replace the expansion-card riser 3 and if applicable, replace the card(s) in the riser.
8.
Close the system.
9.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 30. Removing and Installing the Internal Dual SD Module
1.
2.
3.
4.
5.
blue pull tab
SD card 1
SD card 2
dual SD module
connector on the system board
Installing The Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
59
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Remove the expansion-card riser cage 3 and any card(s) installed in the riser.
4.
Locate the J_IDSDM connector on the system board.
5.
Align the connectors on the system board and the dual SD module.
6.
Holding the tab, push the dual SD module until it is firmly seated on the system board.
7.
Replace the expansion-card riser 1 and if applicable, replace the card(s) in the riser.
8.
Close the system.
9.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on the system board for an integrated controller card that
provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA
hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the
storage controller included with your system.
Removing The Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Remove the cooling shroud.
4.
Remove the expansion-card riser 1.
5.
Push down the two release levers at the edge of the card to disengage the card from the connector.
6.
Angle the card so that the other end of the card disengages from the storage-controller card holder on the system
board.
7.
Replace the expansion-card riser 1.
8.
Replace the cooling shroud.
9.
Close the system.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
60
Figure 31. Removing and Installing the Integrated Storage Controller Card
1.
2.
3.
4.
storage connector on the system board
storage controller card
storage-controller card holder
release levers (2)
Installing The Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system.
3.
Remove the cooling shroud.
4.
Remove the expansion-card riser 1.
5.
Align one end of the card with the card holder on the system board.
6.
Lower the other end of the card into the storage-controller card holder on the system board.
7.
Press the card down until it is fully seated.
When the card is fully seated, the release levers snap over the edge of the card.
8.
Replace the expansion-card riser 1.
9.
Replace the cooling shroud.
10. Close the system.
61
11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Network Daughter Card
Removing The Network Daughter Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
If installed, remove expansion card(s) from the expansion-card riser 2.
4.
Using a #2 Phillips screwdriver, loosen the two captive screws that secure the network daughter card to the
system board.
5.
Hold the network daughter card by the edges on either side of the touch point and lift to remove it from the
connector on the system board.
6.
Slide the network daughter card away from the back of the system until the NIC connectors are clear of the slot in
the back panel.
7.
Lift the network daughter card out of the chassis.
Figure 32. Removing and Installing the Network Daughter Card
1.
2.
3.
4.
62
captive screw sockets (2)
connector on the system board
captive screws (2)
touch point
5. network daughter card
6. back panel slot for RJ-45 connectors
Installing The Network Daughter Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Angle the card so that the RJ-45 connectors fit through the slot in the back panel.
2.
Align the captive screws at back-end of the card with the captive screw sockets on the system board.
3.
Press the touch point on the card until the card connector is firmly seated on the system board connector.
4.
Using a #2 Phillips screwdriver, tighten the two captive screws to secure the network daughter card to the system
board.
5.
If applicable, install the expansion card(s) in the expansion-card riser 2.
6.
Close the system.
7.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Processors
Use the following procedure when:
•
Installing an additional processor
•
Replacing a processor
NOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink blank in any empty
processor socket.
Removing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the
instructions included in the compressed download file to install the update on your system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When
disconnected from the power source, press and hold the power button for three seconds to fully drain the system
of stored power prior to removing the cover.
3.
Open the system.
4.
Remove the cooling shroud.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been
powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat
sink is necessary to maintain proper thermal conditions.
5.
Using a #2 Phillips screwdriver, loosen one of the heat-sink retention sockets. Wait 30 seconds for the heat sink to
loosen from the processor.
63
6.
Loosen the second heat-sink retention socket.
7.
Lift the heat sink away from the processor and set the heat sink aside.
Figure 33. Removing and Installing the Processor Heat Sink
1.
2.
3.
4.
heat sink
retention sockets (2)
retention screws (2)
processor
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can
spring up suddenly if not firmly grasped.
8.
9.
64
Position your thumb firmly over the processor socket-release lever near the unlock icon
from the locked position by pushing down and out from under the tab.
and release the lever
Similarly, position your thumb firmly over the processor socket-release lever near the lock icon
and release the
lever from the locked position by pushing down and out from under the tab. Rotate the lever 90 degrees upward.
Figure 34. Processor Shield Opening and Closing Lever Sequence
1.
2.
3.
4.
5.
close-lock symbol
processor socket-release lever
processor
processor socket-release lever
open-lock symbol
10. Rotate the processor shield upward and out of the way.
CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the
socket when removing the processor out of the socket.
11. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new
processor.
NOTE: If you are permanently removing a processor, you must install a processor/DIMM blank in the vacant
socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the
DIMMs and the processor.
65
Figure 35. Removing and Installing a Processor
1.
2.
3.
4.
5.
processor socket-release lever
pin 1 indicator
processor socket-release lever
processor shield
processor
6. ZIF socket
7. socket keys (4)
8. notches in processor (4)
NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage.
Do not touch the bottom of the processor. Touch only the side edges of the processor.
Installing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If you are installing a single processor, it must be installed in socket CPU1.
1.
Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the
instructions included in the compressed download file to install the update on your system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When
disconnected from the power source, press and hold the power button for three seconds to fully drain the system
of stored power prior to removing the cover.
3.
Open the system.
66
4.
Remove the cooling shroud.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been
powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat
sink is necessary to maintain proper thermal conditions.
5.
Remove the heat sink/heat-sink blank and processor/processor blank, as applicable.
NOTE: The procedure to remove the heat-sink blank or processor blank is similar to removing a heat-sink or
processor.
6.
Unpack the new processor.
7.
Align the processor with the socket keys on the ZIF socket.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor.
Be careful not to bend the pins in the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages
easily into the socket.
8.
With the release levers on the processor socket in the open position, align pin 1 of the processor, using pin 1
position guide on the socket, as reference and set the processor lightly in the socket.
9.
Close the processor shield.
10.
11.
Rotate the socket-release lever near the lock icon
until it is locked in position.
Similarly, rotate the socket-release lever near the unlock icon
until it is locked in position.
12. Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.
13. Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to
the center of the topside of the new processor.
14. Place the heat sink on the processor.
15. Using a #2 Phillips screwdriver, tighten the heat-sink retention sockets.
16. Install the cooling shroud.
17. Close the system.
18. Reconnect your system and peripherals to their electrical outlets, and turn on the system.
19. Press <F2> to enter the System Setup and check that the processor information matches the new system
configuration.
20. Run the system diagnostics to verify that the new processor operates correctly.
Power Supplies
Your system supports two 750 W power supply modules.
When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant
mode, power is supplied to the system equally from both power supplies to maximize efficiency.
NOTE: If two power supplies are used, they must be of the same type and have the same maximum output power.
67
Power Supply Hot Spare Feature
Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power
supply redundancy.
When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply
supports 100% of the load, thus operating at higher efficiency. The redundant power supply in the sleep state monitors
output voltage of the active power supply. If the output voltage of the active power supply drops, the redundant power
supply in the sleep state returns to an active output state.
The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient
than having the redundant power supply in a sleep state. The power supply defaults are to wake both power supplies if
the load on the active power supply is greater than 50% and to sleep the redundant power supply if the load falls below
20%.
You can configure the Hot Spare feature using the iDRAC settings. For more information on iDRAC settings, see the
iDRAC7 User's Guide at dell.com/support/manuals.
Removing An AC Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and
replace only one power supply at a time in a system that is powered on.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply
removal. For information about the cable management arm, see the system’s rack documentation.
1.
Disconnect the power cable from the power source and the power supply you intend to remove and remove the
cables from the strap.
2.
Press the release latch and slide the power supply out of the chassis.
Figure 36. Removing and Installing an AC Power Supply
68
1.
2.
3.
4.
connector
power supply
release latch
power supply handle
Installing An AC Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Verify that both the power supplies are the same type and have the same maximum output power.
NOTE: The maximum output power (shown in Watts) is listed on the power supply label.
2.
If applicable, remove the power supply blank.
3.
Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into
place.
NOTE: If you unlatched the cable management arm, re-latch it. For information about the cable management
arm, see the system’s rack documentation.
4.
Connect the power cable to the power supply and plug the cable into a power outlet.
CAUTION: When connecting the power cable, secure the cable with the strap.
NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the
system to recognize the power supply and determine its status. The power-supply status indicator turns green
to signify that the power supply is functioning properly.
Removing The Power Supply Blank
CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply
bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power
supply.
If you are installing a second power supply, remove the power supply blank in the bay by pulling outward on the
blank.
69
Figure 37. Removing and Installing the Power Supply Blank
1. power supply blank
Installing The Power Supply Blank
NOTE: Install the power supply blank only in the second power supply bay.
To install the power supply blank, align the blank with the power supply bay and insert it into the chassis until it clicks
into place.
System Battery
Replacing The System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with
the same or equivalent type recommended by the manufacturer. See your safety information for additional
information.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2.
Open the system.
3.
Remove the cooling shroud.
4.
Locate the battery socket.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
5.
70
To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.
Figure 38. Replacing the System Battery
1. positive side of battery connector
2. system battery
3. negative side of battery connector
6.
Lift the battery out of the securing tabs at the negative side of the connector.
7.
To install a new system battery, support the battery connector by pressing down firmly on the positive side of the
connector.
8.
Hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector.
9.
Press the battery straight down into the connector until it snaps into place.
10. Install the cooling shroud.
11. Close the system.
12. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.
13. Enter the System Setup to confirm that the battery is operating properly.
14. Enter the correct time and date in the System Setup Time and Date fields.
15. Exit the System Setup.
Hard-Drive Backplane
The DR4100 system supports a 3.5 inch (x12) SAS backplane and a 2.5 inch (x2) SAS backplane (back).
Removing The Hard-Drive Backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
If installed, remove the front bezel.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system.
CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system
before removing the backplane.
71
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that
you can replace them in the same locations.
4.
Remove the cooling shroud.
5.
Remove the cooling-fan assembly.
6.
Remove all hard drives.
7.
Disconnect the SAS data, signal, and power cable(s) from the backplane.
8.
Press the release tabs and slide the backplane upward.
Figure 39. Removing and Installing the 3.5 Inch (x12) SAS Backplane
1.
2.
3.
4.
5.
6.
7.
72
release tabs (2)
pass-through I2C cable
left control panel cable
I2C cable
power cable A
USB cable
SAS cables (3)
8.
9.
10.
11.
12.
power cable B
front I/O cable
right control panel cable
x12 hard-drive backplane
hard-drive backplane connectors (12)
Figure 40. Cabling Diagram—3.5 Inch (x12) SAS Backplane
1.
2.
3.
4.
5.
cable retention bracket
system board
integrated storage controller card
SAS connector on the system board
SAS backplane
Installing The Hard-Drive Backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Use the hooks at the base of the chassis as guides to align the hard-drive backplane.
2.
Slide down the hard-drive backplane until the release tabs snap into place.
3.
Connect the SAS data, signal, and power cable(s) to the backplane.
4.
Replace the cooling-fan assembly.
5.
Replace the cooling shroud.
6.
Install the hard drives in their original locations.
7.
Close the system.
8.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
9.
If applicable, install the front bezel.
73
Removing The Hard-Drive Backplane (Back)
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system.
CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system
before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that
you can replace them in the same locations.
3.
Remove both hard drives.
4.
Disconnect all the cables from the backplane.
5.
Lift the release pin and slide the backplane away from the chassis.
6.
Lift the backplane to remove it from the chassis.
Figure 41. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane
74
1.
2.
3.
4.
pass-through I2C cable
I2C cable
sideband cable
hard-drive backplane (back)
5. SAS connectors (2)
6. SAS cable
7. release pin
Figure 42. Cabling Diagram—Optional 2.5 Inch (x2) Hard-Drive Backplane (back)
1.
2.
3.
4.
PCIe card holder
hard-drive backplane (back)
system board
integrated storage controller card
5. SAS connector on the system board
6. cable retention bracket
7. x12 or x24 hard-drive backplane
Installing The Hard-Drive Backplane (Back)
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
75
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system.
3.
Align the notches on the backplane with the notches on the chassis.
4.
Lift the release pin and slide the backplane on the chassis until firmly seated.
5.
Release the release pin to lock the backplane to the chassis.
6.
Reconnect all the cables to the backplane.
7.
Install both the hard drives in their original location.
8.
Close the system.
9.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
I/O Panel
Removing The I/O Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
If installed, remove the front bezel.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3.
Open the system.
CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or installing
the I/O cable from the connector on the hard-drive backplane.
4.
Rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock.
5.
Disconnect the I/O cable from the backplane.
6.
Remove the three Torx screws securing the I/O panel to the chassis.
7.
Pull out the I/O panel cable through the channel on the chassis.
76
Figure 43. Removing and Installing the I/O Panel
1.
2.
3.
4.
5.
I/O panel cable
hard-drive backplane
Torx screws (3)
I/O panel
chassis
Installing The I/O Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
If installed, remove the front bezel.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3.
Open the system.
4.
Fold the label around the cable.
5.
Push the cable until the cable passes completely through the channel.
CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or installing
the I/O cable from the connector on the hard-drive backplane.
6.
If locked, rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock.
7.
Connect the I/O panel cable to the connector on the hard-drive backplane.
8.
Rotate the locking tab on the I/O cable connector counter clockwise 90 degrees to secure the lock.
9.
Tighten the three Torx screws to secure the I/O panel to the chassis.
77
NOTE: You must route the cable properly to prevent it from being pinched or crimped.
10. Close the system.
11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
12. If applicable, install the front bezel.
System Board
Removing The System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to
create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you
replace this system board, you must supply the recovery key when you restart your system or program before you
can access the encrypted data on your hard drives.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
If installed, remove the front bezel.
3.
Open the system.
4.
Remove the following:
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
cooling shroud
cooling-fan assembly
power supply(s)
all expansion-card risers
integrated storage controller card
internal dual SD module
internal USB key (if installed)
PCIe card holder
cable retention bracket
if present, support bracket
NOTE: The support bracket is present on certain system configurations for protection during shipping and
can be discarded after removal.
CAUTION: To avoid damaging the mini SAS cable and connector, follow the correct procedure when
removing the mini SAS cable from the system board.
5.
Disconnect the mini SAS cable from the system board:
a) Push the mini SAS cable connector to slide it further into the connector (J_SASX8) on the system board.
b) Press down and hold the metal tab on the mini SAS cable connector.
c) Pull the mini SAS cable out of the connector on the system board.
78
a. mini SAS cable connector
b. metal tab
c. connector on the system board
6.
Disconnect all cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board from
the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other
components.
7.
Grasp the system-board holder, lift the blue release pin and slide the system board toward the front of the system.
Figure 44. Removing and Installing the System Board
1. system board
2. system-board holder
3. release pin
79
4. support bracket (present on certain systems only)
WARNING: The heat sink and processor are hot to the touch for some time after the system has been
powered down. Allow the heat sink and processor to cool before handling them.
8.
Remove heat sink(s)/heat-sink blank(s) and processors(s)/processor blank(s).
9.
Remove memory modules and memory module blanks.
10. Remove network daughter card.
Installing The System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Unpack the new system board assembly.
2.
Transfer the following components to the new system board:
a) heat sink(s)/heat-sink blank(s) and processors(s)/processor blank(s)
b) memory modules and memory module blanks
c) network daughter card
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other
components.
CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.
3.
Hold the touch points and lower the system board into the chassis.
4.
Push the system board toward the back of the chassis until the board clicks into place.
5.
Replace the following:
a)
b)
c)
d)
e)
f)
g)
h)
i)
6.
cable retention bracket
PCIe card holder
integrated storage controller card
internal USB key (if installed)
internal dual SD module
all expansion-card risers
cooling-fan assembly
cooling shroud
power supply(s)
Reconnect all cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable
securing bracket.
7.
Close the system.
8.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
9.
Import your new or existing iDRAC Enterprise license. For more information, see iDRAC7 User's Guide, at dell.com/
support/manuals.
80
Troubleshooting Your System
4
Safety First—For You And Your System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Troubleshooting System Startup Failure
If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the
system hangs. The reverse is also true. You must boot to the same boot mode in which you installed the operating
system.
For all other startup issues, note the system messages that appear on the screen.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting
any external devices.
Troubleshooting The Video Subsystem
1.
Check the system and power connections to the monitor.
2.
Check the video interface cabling from the system to the monitor.
3.
Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see Getting Help.
Troubleshooting A USB Device
Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7.
1.
Disconnect the keyboard and mouse cables from the system briefly and reconnect them.
2.
Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.
3.
If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports
are enabled.
4.
Replace the keyboard/mouse with another working keyboard/mouse.
5.
If the problem is resolved, replace the faulty keyboard/mouse.
6.
If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to
the system.
81
7.
Power down all attached USB devices and disconnect them from the system.
8.
Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are
enabled on the Integrated Devices screen, in the System Setup options.
If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the
NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.
9.
Reconnect and power on each USB device one at a time.
10. If a device causes the same problem, power down the device, replace the USB cable with a known good cable, and
power up the device.
If all troubleshooting fails, see Getting Help.
Troubleshooting A Serial I/O Device
1.
Turn off the system and any peripheral devices connected to the serial port.
2.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known good cable.
3.
Turn off the system and the serial device, and swap the device with a comparable device.
4.
Turn on the system and the serial device.
If the problem persists, see Getting Help.
Troubleshooting A NIC
1.
Run the appropriate diagnostic test. See Using System Diagnostics for available diagnostic tests.
2.
Restart the system and check for any system messages pertaining to the NIC controller.
3.
Check the appropriate indicator on the NIC connector:
–
–
If the link indicator does not light, check all cable connections.
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
–
–
If applicable, change the autonegotiation setting.
Use another connector on the switch or hub.
4.
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
5.
Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen.
6.
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and
duplex. See the documentation for each network device.
7.
Ensure that all network cables are of the proper type and do not exceed the maximum length.
If all troubleshooting fails, see Getting Help.
Troubleshooting A Wet System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system.
82
3.
Disassemble components from the system:
–
Hard drives
–
Hard-drive backplane
–
USB memory key
–
Cooling shroud
–
Expansion-card risers (if present)
–
Expansion cards
–
Power supply(s)
–
Cooling-fan assembly (if present)
–
Cooling fans
–
Processor(s) and heat sink(s)
4.
– Memory modules
Let the system dry thoroughly for at least 24 hours.
5.
Reinstall the components you removed in step 3.
6.
Close the system.
7.
Turn on the system and attached peripherals.
If the system does not start properly, see Getting Help.
8.
If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed.
9.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If the tests fail, see Getting Help.
Troubleshooting A Damaged System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system.
3.
Ensure that the following components are properly installed:
–
Cooling shroud
–
Expansion-card risers (if present)
–
Expansion cards
–
Power supply(s)
–
Cooling-fan assembly (if present)
–
Cooling fans
–
Processor(s) and heat sink(s)
–
Memory modules
–
Hard-drive carriers
4.
– Hard-drive backplane
Ensure that all cables are properly connected.
5.
Close the system.
6.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
83
If the tests fail, see Getting Help.
Troubleshooting The System Battery
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
1.
Re-enter the time and date in the System Setup.
2.
Turn off the system and disconnect it from the electrical outlet for at least one hour.
3.
Reconnect the system to the electrical outlet and turn on the system.
4.
Enter the System Setup.
If the date and time are not correct in the System Setup, check the SEL for system battery messages.
If the problem is not resolved, see Getting Help.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup, the problem may be caused by software rather than by a
defective battery.
Troubleshooting Power Supplies
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Reseat the power supply by removing and reinstalling it.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly.
2.
If the problem persists, see Getting Help.
Troubleshooting Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Ensure that none of the following conditions exist:
84
•
System cover, cooling shroud, EMI filler panel, memory-module blank, or back-filler bracket is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
•
A cooling fan is removed or has failed.
•
The expansion card installation guidelines have not been followed.
Troubleshooting Cooling Fans
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Open the system.
2.
Reseat the fan or the fan's power cable.
3.
If the fan functions properly, close the system.
If the problem persists, see Getting Help.
Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
If the system is operational, run the appropriate diagnostic test. See Using System Diagnostics for available
diagnostic tests.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
2.
If the system is not operational, turn off the system and attached peripherals, and unplug the system from the
power source. Wait at least 10 seconds and then reconnect the system to power.
3.
Turn on the system and attached peripherals and note the messages on the screen.
If an error message is displayed indicating a fault with a specific memory module, go to step 12.
4.
Enter the System Setup and check the system memory setting. Make any changes to the memory settings, if
needed.
If the memory settings match the installed memory but a problem is still indicated, go to step 12.
5.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6.
Open the system.
7.
Check the memory channels and ensure that they are populated correctly.
8.
Reseat the memory modules in their sockets.
9.
Close the system.
10. Enter the System Setup and check the system memory setting.
If the problem is not resolved, proceed with the next step.
11. Open the system.
12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module
with a known good memory module.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a
module of the same type and capacity.
If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s),
incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. For
more information, see General Memory Module Installation Guidelines.
14. Close the system.
85
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the
system.
16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed.
If the problem persists after all memory modules have been checked, see Getting Help.
Troubleshooting An Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Enter the System Setup and ensure that the USB key port is enabled from the Integrated Devices screen.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system.
4.
Locate the USB key and reseat it.
5.
Close the system.
6.
Turn on the system and attached peripherals and check if the USB key is functioning.
7.
If the problem is not resolved, repeat step 2 and step 3.
8.
Insert a different USB key that you know works properly.
9.
Close the system.
If the problem is not resolved, see Getting Help.
Troubleshooting An SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on
then the SD card is not writeable.
1.
Enter the System Setup and ensure that the Internal SD Card Port is enabled.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system.
CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen
of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data.
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next
reboot, the system displays a message indicating the failure.
4.
If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new SD card.
5.
If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD
card slot 2 and proceed to step 7.
6.
Remove the card present in SD card slot 2 and insert it into SD card slot 1.
7.
Insert the new SD card into SD card slot 2.
8.
Close the system.
86
9.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is
enabled.
11. Check if the SD card is functioning properly.
If the problem persists, see Getting Help.
Troubleshooting A Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2.
If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following
steps:
a) Restart the system and press <F10> during system startup to run the Lifecycle Controller, and then run the
Hardware Configuration wizard to check the RAID configuration.
See the Lifecycle Controller documentation or online help for information on RAID configuration.
b) Ensure that the hard drive(s) have been configured correctly for the RAID array.
c) Take the hard drive offline and reseat the drive.
d) Exit the configuration utility and allow the system to boot to the operating system.
3.
Ensure that the required device drivers for your controller card are installed and are configured correctly. See the
operating system documentation for more information.
4.
Restart the system and enter the System Setup.
5.
Verify that the controller is enabled and the drives are displayed in the System Setup.
If the problem persists, try troubleshooting the expansion cards or see Getting Help.
Troubleshooting A Storage Controller
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and
the controller.
1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5. Ensure that each expansion card is firmly seated in its connector.
6. Close the system
7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
87
8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the
electrical outlet.
9. Open the system.
10. Remove all expansion cards installed in the system.
11. Close the system.
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see
Getting Help.
14. For each expansion card you removed in step 10, perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b. Open the system.
c. Reinstall one of the expansion cards.
d. Close the system.
e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If the tests fail, see Getting Help.
Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
1.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system.
4.
Ensure that each expansion card is firmly seated in its connector.
5.
Close the system.
6.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the
electrical outlet.
7.
Open the system.
8.
Remove all expansion cards installed in the system.
9.
Close the system.
10. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If the tests fail, see Getting Help.
11. For each expansion card you removed in step 8, perform the following steps:
a)
b)
c)
d)
e)
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system.
Reinstall one of the expansion cards.
Close the system.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
If a problem is still indicated, see Getting Help.
88
Troubleshooting Processors
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Run the appropriate diagnostics test. See Using System Diagnostics for available diagnostic tests.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system.
4.
Ensure that the processor and heat sink are properly installed.
5.
Close the system.
6.
Run the appropriate diagnostic test. For more information , see Using System Diagnostics.
If a problem is still indicated, see Getting Help.
89
90
Using System Diagnostics
5
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical
assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional
equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the
diagnostics results to help you solve the problem.
Dell Embedded System Diagnostics
NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
When To Use The Embedded System Diagnostics
If a major component or device in the system does not operate properly, running the embedded system diagnostics may
indicate component failure.
Running The Embedded System Diagnostics
The embedded system diagnostics program is run from the Dell Lifecycle Controller.
CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems
may cause invalid results or error messages.
1.
As the system boots, press <F11>.
2.
Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics .
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The
diagnostics starts executing the tests on all the detected devices.
System Diagnostic Controls
Menu
Description
Configuration
Displays the configuration and status information of all detected devices.
91
Menu
Description
Results
Displays the results of all tests that are executed.
System Health
Provides the current overview of the system performance.
Event Log
Displays a time-stamped log of the results of all tests run on the system. This is displayed if at
least one event description is recorded.
For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at
dell.com/support/manuals.
92
Jumpers And Connectors
6
System Board Jumper Settings
For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password.
Table 4. System Board Jumper Settings
Jumper
PWRD_EN
Setting
(default)
Description
The password feature is enabled (pins 4–6).
The password feature is disabled (pins 2–4). iDRAC local
access is unlocked at the next AC power cycle.
NVRAM_CLR
(default)
The configuration settings are retained at system boot
(pins 1–3).
The configuration settings are cleared at the next system
boot (pins 3–5).
93
System Board Connectors
Figure 45. System Board Jumpers and Connectors
Item
Connector
Description
1
J_PS2
PSU 2 power connector
2
J_SATA_CD
Optical drive SATA connector
3
J_SATA_TBU
Tape backup unit SATA connector
4
J_BP0
Optical drive power connector
5
J_TBU
Tape backup unit power connector
6
J_PS1
PSU 1 power connector
7
J_IDSDM
Internal dual SD module connector
8
J_NDC
Network daughter card connector
9
J_RISER_3A
Riser 3 connector
10
J_RISER_3B
Riser 3 connector
94
Item
Connector
Description
11
J_USB
USB connector
12
J_VIDEO_REAR
Video connector
13
J_COM1
Serial connector
14
J_IDRAC_RJ45
iDRAC7 connector
15
J_CYC
System identification connector
16
CYC_ID
System identification button
17
J_RISER_2A
Riser 2 connector
18
J_RISER_1A
Riser 1 connector
19
J_RISER_2B
Riser 2 connector
20
J_RISER_1B
Riser 1 connector
21
J_STORAGE
Integrated storage controller card connector
22
J_SASX8
Mini SAS connector
23
J_USB_INT
Internal USB connector
24
J_SAS_PCH
SAS connector for software RAID
25
BAT
Battery connector
26
CPU2
Processor socket 2
27
B10, B6, B2, B9, B5, B1
Memory module sockets
28
J_BP3
Backplane power connector
29
J_BP_SIG3
Backplane signal connector 3
30
J_FAN2U_6
Cooling fan connector
31
J_BP_SIG2
Backplane signal connector 2
32
J_FAN2U_5
Cooling fan connector
33
J_BP2
Backplane power connector
34
J_FAN2U_4
Cooling fan connector
35
A10, A6, A2, A9, A5, A1, B3, B7, B11, B4, B8, B12
Memory module sockets
36
J_FAN2U_3
Cooling fan connector
37
J_BP1
Backplane power connector
38
J_FAN2U_2
Cooling fan connector
39
J_FAN2U_1
Cooling fan connector
40
A3, A7, A11, A4, A8, A12
Memory module sockets
41
J_CP
Control panel interface connector
42
CPU1
Processor socket 1
43
J_FP_USB
Front-panel USB connector
95
Item
Connector
Description
44
J_BP_SIG1
Backplane signal connector 1
45
J_BP_SIG0
Backplane signal connector 0
Disabling A Forgotten Password
The system's software security features include a system password and a setup password. The password jumper
enables these password features or disables them and clears any password(s) currently in use.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2.
Open the system.
3.
Move the jumper on the system-board jumper from pins 4 and 6 to pins 2 and 4.
4.
Close the system.
The existing passwords are not disabled (erased) until the system boots with the Jumper on pins 2 and 4. However,
before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6.
NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the system disables
the new password(s) the next time it boots.
5.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
7.
Open the system.
8.
Move the jumper on the system-board jumper from pins 2 and 4 to pins 4 and 6.
9.
Close the system.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
11. Assign a new system and/or setup password.
96
7
Technical Specifications
Processor
Processor type
One or two Intel Xeon processor E5-2600 product family
Power
AC Power Supply (per power supply)
Wattage
750 W
Heat dissipation
2891 BTU/hr (maximum)
NOTE: Heat dissipation is calculated using the
power supply wattage rating.
Voltage
100–240 V AC, autoranging, 50/60 Hz
NOTE: This system is also designed to be
connected to IT power systems with a phase to
phase voltage not exceeding 230 V.
Battery
3 V CR2032 Lithium coin cell
Expansion Bus
Bus type
PCI Express Generation 3
Expansion slots using riser card:
Riser 1
(Slot 1) One half-height, low-profile x8 link
(Slot 2) One half-height, low-profile x8 link
(Slot 3) One half-height, low-profile x8 link
Riser 2
(Slot 4) One full-height, full-length x16 link
NOTE: To use slots 1 through 4, both the processors
must be installed.
(Slot 5) One full-height, full-length x8 link
Riser 3
(Slot 6) One full-height, full-length x16 link
97
Memory
Architecture
800 MT/s, 1066 MT/s, 1333 MT/s or 1600 MT/s DDR3
registered Error Correcting Code (ECC) DIMMs
Support for advanced ECC or memory optimized
operation
Memory module sockets
Twenty-four 240-pin
Memory module capacities
8 GB dual ranked RDIMMs
RAM
32 GB with two processors
Drives
Hard drives
Up to twelve 3.5 inch, internal, hot-swappable, Nearline SAS
drives, and two optional 2.5 inch back-accessible SAS,
Nearline SAS hard drives in hard-drive slots 0 through 11
and 12 through 13.
Connectors
Back
NIC
Four 10/100/1000 Mbps or two 10/100/1000 Mbps and two
100 Mbps/1 Gbps/10 Gbps
Serial
9-pin, DTE, 16550-compatible
USB
Two 4-pin, USB 2.0-compliant
Video
15-pin VGA
Front
USB
One 4-pin, USB 2.0-compliant
Video
15-pin VGA
Internal
USB
One 4-pin, USB 2.0-compliant
Internal Dual SD Module
Two optional flash memory card slots with the internal SD
module
NOTE: One card slot is dedicated for redundancy.
Video
Video type
Integrated Matrox G200
Video memory
16 MB shared
Expanded Operating Temperature
NOTE: When operating in the expanded temperature range, system performance may be impacted.
98
Expanded Operating Temperature
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on
the LCD and in the System Event Log.
< 10% of annual operating hours
5 °C to 40 °C at 5% to 85% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature
(10 °C to 35 °C), the system can operate down to 5 °C
or up to 40 °C for a maximum of 10% of its annual
operating hours.
For temperatures between 35 °C and 40 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 175
m above 950 m (1 °F per 319 ft).
< 1% of annual operating hours
–5 °C to 45 °C at 5% to 90% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature
(10 °C to 35 °C), the system can operate down to –5
°C or up to 45 °C for a maximum of 1% of its annual
operating hours.
For temperatures between 40 °C and 45 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 125
m above 950 m (1 °F per 228 ft).
Expanded Operating Temperature Restrictions
•
•
•
•
•
•
•
Do not perform a cold startup below 5 °C.
The operating temperature specified is for a
maximum altitude of 3048 m (10,000 ft).
130 W (4 core) processor is not supported.
Redundant power supplies are required.
Non Dell qualified peripheral cards and/or
peripheral cards greater than 25 W are not
supported.
Maximum 95 W processor supported on 3.5 inch
hard drive chassis.
Maximum 115 W processor supported on 2.5 inch
hard drive chassis.
Environmental
NOTE: For additional information about environmental measurements for specific system configurations, see
dell.com/environmental_datasheets.
Temperature
Maximum Temperature Gradient (Operating and
Storage)
20 °C/h (36 °F/h)
Storage Temperature Limits
–40 °C to 65 °C (–40 °F to 149 °F)
Temperature (Continuous Operation)
Temperature Ranges (for altitude less than 950 m or
3117 ft)
10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on
the equipment.
99
Environmental
Humidity Percentage Range
10% to 80% Relative Humidity with 26 °C (78.8 °F)
maximum dew point.
Relative humidity
Storage
5% to 95% RH with 33 °C (91 °F) maximum dew point.
Atmosphere must be non-condensing at all times.
Maximum vibration
Operating
0.26 Grms at 5 Hz to 350 Hz (all operation orientations).
Storage
1.87 Grms at 10 Hz to 500 Hz for 15 min (all six sides
tested).
Maximum shock
Operating
One shock pulse in the positive z axis (one pulse on each
side of the system) of 31 G for 2.6 m in the operational
orientation.
Storage
Six consecutively executed shock pulses in the positive
and negative x, y, and z axes (one pulse on each side of
the system) of 71 G for up to 2 m.
Maximum Altitude
Operating
3048 m (10,000 ft).
Storage
12,000 m (39,370 ft).
Operating Altitude De-rating
Up to 35 °C (95 °F)
Maximum temperature is reduced by 1 °C/300 m (1 °F/547
ft) above 950 m (3,117 ft).
35 °C to 40 °C (95 °F to 104 °F)
Maximum temperature is reduced by 1 °C/175 m (1 °F/319
ft) above 950 m (3,117 ft).
40 °C to 45 °C (104 °F to 113 °F)
Maximum temperature is reduced by 1 °C/125 m (1 °F/228
ft) above 950 m (3,117 ft).
Particulate Contamination
NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and
gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits
specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you
to re-mediate the environmental conditions that are causing the damage and/or failures. Re-mediation of
environmental conditions will be the responsibility of the customer.
Air Filtration
NOTE: Applies to data center environments only.
Air filtration requirements do not apply to IT
equipment designed to be used outside a data
center, in environments such as an office or
factory floor.
100
Data center air filtration as defined by ISO Class 8 per
ISO 14644-1 with a 95% upper confidence limit.
NOTE: Air entering the data center must have
MERV11 or MERV13 filtration.
Environmental
Conductive Dust
NOTE: Applies to data center and non-data center
environments.
Corrosive Dust
NOTE: Applies to data center and non-data center
environments.
Air must be free of conductive dust, zinc whiskers, or
other conductive particles.
•
•
Air must be free of corrosive dust.
Residual dust present in the air must have a
deliquescent point less than 60% relative
humidity.
Gaseous Contamination
NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
Copper Coupon Corrosion Rate
<300 Å/month per Class G1 as defined by ANSI/
ISA71.04-1985.
Silver Coupon Corrosion Rate
<200 Å/month as defined by AHSRAE TC9.9.
101
102
8
System Messages
System Error Messages
System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to
events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings,
see the systems management software documentation.
NOTE: If you receive a system message not listed here, check the documentation of the application that was
running when the message was displayed or the operating system's documentation for an explanation of the
message and recommended action.
NOTE: In some messages, a particular system component is identified by name (“<name>”) component number
(“<number>”), or location (“bay”).
Error Code
AMP0302
Message Information
Message
The system board <name> current is greater than the upper warning
threshold.
Details
System board <name> current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
4. If the issue persists, see Getting Help.
AMP0303
Message
The system board <name> current is greater than the upper critical
threshold.
Details
System board <name> current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
4. If the issue persists, see Getting Help.
ASR0000
Message
The watchdog timer expired.
Details
The operating system or an application failed to communicate within
the time-out period.
103
Error Code
ASR0001
ASR0002
ASR0003
BAT0002
BAT0017
CPU0000
CPU0001
104
Message Information
Action
Check the operating system, application, hardware, and system event
log for exception events.
Message
The watchdog timer reset the system.
Details
The operating system or an application failed to communicate within
the time-out period. The system was reset.
Action
Check the operating system, application, hardware, and system event
log for exception events.
Message
The watchdog timer powered off the system.
Details
The operating system or an application failed to communicate within
the time-out period. The system was shut down.
Action
Check the operating system, application, hardware, and system event
log for exception events.
Message
The watchdog timer power cycled the system.
Details
The operating system or an application failed to communicate within
the time-out period. The system was power-cycled.
Action
Check the operating system, application, hardware, and system event
log for exception events.
Message
The system board battery has failed.
Details
The system board battery is either missing or bad.
Action
See Getting Help.
Message
The <name> battery has failed.
Details
The <name> battery is either missing, bad, or unable to charge due to
thermal issues.
Action
Check system fans. If the problem persists, see Getting Help.
Message
CPU <number> has an internal error (IERR).
Details
System Event Log and Operating System Logs may indicate that the
exception is external to the processor.
Action
Review System Event Log and Operating System Logs. If the issue
persists, see Getting Help.
Message
CPU <number> has a thermal trip (over-temperature) event.
Error Code
CPU0005
CPU0010
CPU0023
CPU0204
Message Information
Details
The processor temperature increased beyond the operational range.
Action
Review the logs for fan failures. If no fan failures are detected, check
inlet temperature (if available) and reinstall processor heat sink. If the
problem persists, see Getting Help.
Message
CPU <number> configuration is unsupported.
Details
System is unable to boot or may run in a degraded state.
Action
Review the technical specifications for supported processor types.
Message
CPU <number> is throttled.
Details
The CPU is throttled due to thermal or power conditions.
Action
Review system logs for power or thermal exceptions.
Message
CPU <number> is absent.
Action
Verify processor installation. If present, re-seat the processor.
Message
CPU <number> <name> voltage is outside of range.
Details
Voltages outside the allowable range may damage electrical
components or may cause the system to shutdown.
Action
1. Turn off the system and remove input power for one minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn on the system.
4. If the issue persists, see Getting Help.
CPU0700
Message
CPU <number> initialization error detected.
Details
System BIOS was unable to initialize the processor.
Action
1. Turn off the system and remove input power for one minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn on the system.
4. If the issue persists, see Getting Help.
CPU0701
Message
CPU <number> protocol error detected.
Details
System event log and operating system logs may indicate that the
exception is external to the processor.
105
Error Code
Message Information
Action
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting Help.
CPU0702
Message
CPU bus parity error detected.
Details
System event log and operating system logs may indicate that the
exception is external to the processor.
Action
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting Help.
CPU0703
Message
CPU bus initialization error detected.
Details
System event log and operating system logs may indicate that the
exception is external to the processor.
Action
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting Help.
CPU0704
Message
CPU <number> machine check error detected.
Details
System event log and operating system logs may indicate that the
exception is external to the processor.
Action
1. Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2. Turn off the system and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
106
Error Code
Message Information
5. If the issue persists, see Getting Help.
FAN0000
FAN0001
FAN1201
HWC1001
HWC2003
HWC2005
MEM0000
Message
Fan <number> RPM is less than the lower warning threshold.
Details
Fan operating speed is out of range.
Action
Remove and reinstall the fan. If the issue persists, see Getting Help.
Message
Fan <number> RPM is less than the lower critical threshold.
Details
Fan operating speed is out of range.
Action
Remove and reinstall the fan. If the issue persists, see Getting Help.
Message
Fan redundancy is lost.
Details
Fan has failed.
Action
Remove and reinstall failed fans or install additional fans.
Message
The <name> is absent.
Details
The absent device may be necessary for proper operation. System
functionality may be degraded.
Action
Reinstall or reconnect the hardware.
Message
The storage <name> cable is not connected, or is improperly
connected.
Details
The cable may be necessary for proper operation. System
functionality may be degraded.
Action
Check if the cable is present, then reinstall or reconnect.
Message
The system board <name> cable is not connected, or is improperly
connected.
Details
The cable may be necessary for proper operation. System
functionality may be degraded.
Action
Check if the cable is present, then reinstall or reconnect.
Message
Persistent correctable memory errors detected on a memory device
at location(s) <location>.
Details
This is an early indicator of a possible future uncorrectable error.
Action
Re-seat the memory modules. If the issue persists, see Getting Help .
107
Error Code
MEM0001
MEM0007
MEM0701
MEM0702
MEM1205
MEM1208
108
Message Information
Message
Multi-bit memory errors detected on a memory device at location(s)
<location>.
Details
The memory module has encountered an uncorrectable error. System
performance may be degraded. The operating system and/or
applications may fail as a result.
Action
Re-seat the memory modules. If the issue persists, see Getting Help.
Message
Unsupported memory configuration; check memory device at location
<location>.
Details
The memory may not be seated correctly, misconfigured, or has
failed. Memory size is reduced.
Action
Check the memory configuration. Re-seat the memory modules. If the
issue persists, see Getting Help.
Message
Correctable memory error rate exceeded for <location>.
Details
The memory may not be operational. This an early indicator of a
possible future uncorrectable error.
Action
Re-seat the memory modules. If the issue persists, see Getting Help.
Message
Correctable memory error rate exceeded for <location>.
Details
The memory may not be operational. This an early indicator of a
possible future uncorrectable error.
Action
Re-seat the memory modules. If the issue persists, see Getting Help.
Message
Memory mirror redundancy is lost. Check memory device at
location(s) <location>.
Details
The memory may not be seated correctly, misconfigured, or has
failed.
Action
Check the memory configuration. Re-seat the memory modules. If the
issue persists, see Getting Help.
Message
Memory spare redundancy is lost. Check memory device at location
<location>.
Details
Memory sparing is no longer available.
Action
Re-seat the memory modules. If the issue persists, see Getting Help.
Error Code
MEM8000
PCI1302
PCI1304
PCI1308
PCI1320
PCI1342
PCI1348
Message Information
Message
Correctable memory error logging disabled for a memory device at
location <location>.
Details
Errors are being corrected but no longer logged.
Action
Review system logs for memory exceptions. Reinstall memory at
location <location>.
Message
A bus time-out was detected on a component at bus <bus>
device<device> function <func>.
Details
System performance may be degraded. The device has failed to
respond to a transaction.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
An I/O channel check error was detected.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
A PCI parity error was detected on a component at bus
<bus>device<device>function <func>.
Details
System performance may be degraded, PCI device may fail to
operate, or system may fail to operate.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
A bus fatal error was detected on a component at bus
<bus>device<device>function <func>.
Details
System performance may be degraded, or system may fail to operate.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
A bus time-out was detected on a component at slot <number>.
Details
System performance may be degraded, or system may fail to operate.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
A PCI parity error was detected on a component at slot <number>.
109
Error Code
PCI1360
PDR0001
PDR1016
PST0128
PST0129
PSU0001
PSU0002
110
Message Information
Details
System performance may be degraded, or system may fail to operate.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
A bus fatal error was detected on a component at slot <number>.
Details
System performance may be degraded, or system may fail to operate.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
Fault detected on drive <number>.
Details
The controller detected a failure on the disk and has taken the disk
offline.
Action
Remove and re-seat the failed disk. If the issue persists, see Getting
Help.
Message
Drive <number> is removed from disk drive bay <bay>.
Details
The controller detected that the drive was removed. Action
Verify drive installation. Re-seat the failed drive. If the issue persists,
see Getting Help.
Message
No memory is detected.
Details
System BIOS was unable to detect memory in the system.
Action
Re-seat the memory modules. If the issue persists, see Getting Help.
Message
Memory is detected, but is not configurable.
Details
System BIOS detected memory, but was unable to configure the
memory for system operation.
Action
Compare system memory installation to supported system memory
configurations.
Message
Power supply <number> failed.
Action
Remove and reinstall the power supply. If the issue persists, see
Getting Help.
Message
A predictive failure detected on power supply <number>.
Error Code
PSU0003
PSU0006
PSU0016
Message Information
Details
System performance and power redundancy may be degraded or
lost. Action
Remove and reinstall the power supply at the next service window. If
the issue persists, see Getting Help.
Message
The power input for power supply <number> is lost.
Details
The power supply is installed correctly but an input source is not
connected or is not functional. Action
Verify the input source is attached to the power supply. Verify the
input power is within the operating requirements for the power
supply. Message
Power supply <number> type mismatch.
Details
Power supplies should be of the same input type and power rating.
Action
Install matched power supplies and review proper configuration in
this manual.
Message
Power supply <number> is absent.
Details
The power supply has been removed or has failed.
Action
1. Remove and reinstall the power supply.
2. Check cables and subsystem components in the system for
damage.
3. If the issue persists, see Getting Help.
PSU0031
PSU0032
Message
Cannot communicate with power supply <number>.
Details
The power supply may operate, however power supply monitoring is
degraded. System performance may be degraded. Action
Remove and reinstall the power supply. If the issue persists, see
Getting Help.
Message
The temperature for power supply <number> is in a warning range.
Details
System performance may be degraded.
Action
Check the system operating environment, including airflow and inlet
temperature. Check system logs for temperature and thermal
component failures.
111
Error Code
PSU0033
PSU0034
Message Information
Message
The temperature for power supply <number> is outside of the
allowable range.
Details
System performance may be degraded.
Action
Check the system operating environment, including airflow and inlet
temperature. Check system logs for temperature and thermal
component failures.
Message
An under voltage fault detected on power supply <number>.
Details
This failure may be the result of an electrical issue with cables or
subsystem components in the system.
Action
1. Remove and reinstall the power supply.
2. Check cables and subsystem components in the system for
damage.
3. If the issue persists, see Getting Help.
PSU0035
PSU0036
Message
An over voltage fault detected on power supply <number>.
Action
Check input power or reinstall the power supply. If the issue persists,
see Getting Help.
Message
An over current fault detected on power supply <number>.
Details
This failure may be the result of an electrical issue with cables or
subsystem components in the system.
Action
1. Remove and reinstall the power supply.
2. Check cables and subsystem components in the system for
damage.
3. If the issue persists, see Getting Help.
PSU0037
PSU0076
112
Message
Fan failure detected on power supply <number>.
Action
Check for fan blockage. If the problem persists, see Getting Help.
Message
A power supply wattage mismatch is detected; power supply
<number> is rated for <value> watts.
Details
Power supplies should be of the same input type and power rating.
Action
Install matched power supplies and review this manual for proper
configuration.
Error Code
PSU1201
PSU1204
PWR1004
PWR1005
PWR1006
RFM1008
Message Information
Message
Power supply redundancy is lost.
Details
The power supply tries to operate in a degraded state. System
Performance and power redundancy may be degraded or lost.
Action
Check input power. Reinstall the power supply. If the issue persists,
see Getting Help.
Message
The power supplies are not redundant. Insufficient resources to
maintain normal operations.
Details
The current power operational mode is non-redundant because of a
power supply exception, a power supply inventory change, or a
system power inventory change.
Action
Check the event log for power supply failures. Review system
configuration and power consumption.
Message
The system performance degraded because power capacity has
changed.
Details
The system may power down or operate in a performance degraded
state.
Action
Check the event log for power supply failures. Review system
configuration and power consumption and upgrade or install power
supplies accordingly.
Message
The system performance degraded because the user-defined power
capacity has changed.
Details
The user-defined power settings have affected system operation.
Action
If unintended, review system configuration changes and power
policy.
Message
The system halted because system power exceeds capacity.
Details
The system halted because system power exceeds capacity.
Action
Review system configuration, upgrade power supplies or reduce
system power consumption.
Message
Failure detected on Removable Flash Media <name>.
Details
An error was reported during a SD card read or write.
Action
Reseat the flash media. If the problem persists, see Getting Help.
113
Error Code
RFM1014
RFM1201
RFM2001
RFM2002
RFM2004
RFM2006
SEC0031
SEC0033
114
Message Information
Message
Removable Flash Media <name> is write protected.
Details
The card is write-protected by the physical latch on the SD card. A
write-protected card cannot be used.
Action
If unintended, remove the media and disable write protection.
Message
Internal Dual SD Module redundancy is lost.
Details
Either one or both the SD cards are not functioning properly.
Action
See Getting Help.
Message
Internal Dual SD Module <name> is absent.
Details
The SD card module is not detected or not installed. Action
If unintended, reinstall the SD module.
Message
Internal Dual SD Module <name> is offline.
Details
The SD card module is installed but may be improperly installed or
configured incorrectly.
Action
Reinstall the SD module.
Message
Failure detected on Internal Dual SD Module <name>.
Details
The SD card module is installed but improperly configured or failed to
initialize. Action
Reinstall the SD module and remove and reinstall SD cards. Message
Internal Dual SD Module <name> is write protected.
Details
The module is write-protected. Changes may not be written to the
media. Action
If unintended, remove the media and disable write protection.
Message
The chassis is open while the power is on.
Details
The chassis is open. System performance may be degraded, and
security may be compromised.
Action
Close the chassis. Check system logs.
Message
The chassis is open while the power is off.
Error Code
SEL0006
SEL0008
SEL0012
SEL1204
TMP0118
TMP0119
Message Information
Details
The chassis was opened while the power was off. System security
may have been compromised.
Action
Close the chassis and verify hardware inventory. Check system logs.
Message
All event logging is disabled.
Details
This message is displayed when all event logging has been disabled
by the user.
Action
If unintended, re-enable logging.
Message
Log is full.
Details
When the event log is full, additional events are not written to the log.
Older events may be overwritten and lost. This message may also
appear if the user disabled event logging.
Action
Backup and clear log.
Message
Could not create or initialize the system event log.
Details
If the system event log fails to initialize, platform status and failure
events are not captured. Some management software do not report
platform exceptions.
Action
Reboot the management controller or iDRAC. Cycle system input
power. If problem persists call support.
Message
An unknown system hardware failure detected.
Details
If the system event log failed to initialize, platform status and failure
events are not captured. Some management software do not report
platform exceptions.
Action
Re-configure system to the minimum supported configuration. If
issues persists, contact support.
Message
The system inlet temperature is less than the lower warning
threshold.
Details
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
The system inlet temperature is less than the lower critical threshold.
Details
Ambient air temperature is too cool.
115
Error Code
TMP0120
TMP0121
VLT0204
Message Information
Action
Check the system operating environment.
Message
The system inlet temperature is greater than the upper warning
threshold.
Details
Ambient air temperature is too warm or one or more fans may have
failed.
Action
Check the system operating environment and review event log for fan
failures.
Message
The system inlet temperature is greater than the upper critical
threshold.
Details
Ambient air temperature is too warm or one or more fans may have
failed.
Action
Check the system operating environment and review event log for fan
failures.
Message
The system board <name> voltage is outside of the allowable range.
Details
System hardware detected an over voltage or under voltage
condition.
If multiple voltage exceptions occur consecutively the system may
power down in fail-safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and
reinstall system cables.
3. If the issue persists, see Getting Help.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.
For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning
messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostic Messages
The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See “Using System
Diagnostics” chapter for more information about system diagnostics.
116
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status,
warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems
management software documentation.
117
118
Getting Help
9
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer
service issues:
1.
Visit support.dell.com.
2.
Select your support category.
3.
If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to
see more choices.
4.
Select the appropriate service or support link based on your need.
119