Dell | Laptop SC1435 | User's Manual | Dell Laptop SC1435 User's Manual

Dell™ PowerEdge™
SC1435 Systems
Hardware Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerConnect, PowerEdge,
PowerVault, PowerApp, Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Microsoft, Windows, MS-DOS, and Windows Server are
registered trademarks of Microsoft Corporation; AMD and AMD PowerNow! are trademarks of Advanced Micro Devices, Inc.; EMC is a
registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model SVUA
August 2006
P/N HJ362
Rev. A00
Contents
1
About Your System .
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Other Information You May Need
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Accessing System Features During Startup .
9
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10
Front-Panel Features and Indicators
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11
Back-Panel Features and Indicators
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13
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13
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13
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14
Connecting External Devices .
Power Indicator Codes.
NIC Indicator Codes
Diagnostics Indicator Codes .
System Messages
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14
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16
Warning Messages
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Alert Messages
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22
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22
Diagnostics Messages .
2
9
Using the System Setup Program
Entering the System Setup Program .
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23
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24
Responding to Error Messages . .
Using the System Setup Program .
System Setup Options
Main Screen . . . . . . . .
Memory Information Screen
CPU Information Screen . .
Integrated Devices Screen .
System Security Screen . .
Exit Screen . . . . . . . . .
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System and Setup Password Features.
Using the System Password
Using the Setup Password .
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30
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Contents
3
Disabling a Forgotten Password.
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Baseboard Management Controller Configuration
Entering the BMC Setup Module .
BMC Setup Module Options . . .
3
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33
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34
34
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Installing System Components
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35
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35
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36
Recommended Tools .
Inside the System
Removing and Replacing the Front Bezel .
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37
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38
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39
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39
Opening and Closing the System
Opening the System .
Closing the System .
Cooling Shroud .
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39
40
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40
Removing the Cooling Shroud
Replacing the Cooling Shroud
Cooling Fan Modules
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40
41
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42
Removing a Cooling Fan Module .
Replacing a Cooling Fan Module .
Power Supply
Removing the Power Supply
Installing the Power Supply.
Expansion Cards
System Memory
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42
43
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45
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46
Installing an Expansion Card .
Removing an Expansion Card .
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46
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48
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49
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50
Memory Module Installation Guidelines
Sample Memory Configurations . . . .
Non-Optimal Memory Configurations .
Installing Memory Modules. . . . . . .
Removing Memory Modules . . . . . .
Processors
Removing a Processor
Installing a Processor .
4
Contents
33
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Optical Drive .
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Hard Drives .
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58
59
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59
Removing an Expansion-Card Riser
Installing an Expansion-Card Riser .
System Battery
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Configuring the Boot Device .
Expansion-Card Riser
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56
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56
Optional SAS RAID Controller
Before You Begin . . . . . . .
Installing a Hard Drive . . . .
Replacing the System Battery
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Removing the Control Panel
Installing the Control Panel .
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61
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62
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System Board (Service-Only Procedure)
Removing the System Board
Installing a System Board . .
59
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Control Panel Assembly (Service-Only Procedure) .
4
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54
55
Removing the Optical Drive from the System . .
Installing the Optical Drive in the System. . . .
Removing the Optical Drive from the Drive Tray
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63
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64
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Troubleshooting Your System
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67
Safety First—For You and Your System
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67
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67
Start-Up Routine
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68
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68
Checking Basic Power Problems
Checking the Equipment .
Troubleshooting IRQ Assignment Conflicts .
Troubleshooting External Connections . . .
Troubleshooting the Video Subsystem . . .
Troubleshooting the Keyboard . . . . . . .
Troubleshooting the Mouse . . . . . . . . .
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Contents
5
Troubleshooting Basic I/O Functions
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Troubleshooting a NIC
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72
Troubleshooting a Wet System.
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73
Troubleshooting the System Battery .
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74
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75
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75
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
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76
Troubleshooting an Optical Drive
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78
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78
Troubleshooting a Hard Drive
Troubleshooting a SAS RAID Controller Card .
Troubleshooting an Expansion Card .
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79
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80
Troubleshooting the Microprocessors
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Running the System Diagnostics .
System Diagnostics Features
85
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85
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85
When to Use the System Diagnostics
Running the System Diagnostics
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86
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86
System Diagnostics Testing Options.
Using the Custom Test Options
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86
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87
Selecting Devices for Testing . . .
Selecting Diagnostics Options . .
Viewing Information and Results .
Contents
82
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Using Dell PowerEdge Diagnostics .
6
72
Troubleshooting a Damaged System.
Troubleshooting the Power Supply
5
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Troubleshooting a Serial I/O Device
Troubleshooting a USB Device . . .
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87
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87
6
Jumpers and Connectors .
System Board Jumpers.
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89
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89
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90
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92
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94
Disabling a Forgotten Password.
System Board Connectors
Riser Boards
7
Getting Help
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Technical Assistance
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Online Services . . . . . . . . . .
AutoTech Service . . . . . . . . .
Automated Order-Status Service .
Technical Support Service . . . .
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Dell Enterprise Training and Certification .
Problems With Your Order .
Product Information
95
Returning Items for Warranty Repair or Credit
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Before You Call .
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Contacting Dell .
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Glossary
Index .
Contents
7
8
Contents
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
•
Front or back panel indicators
•
System messages
•
Warning messages
•
Diagnostics messages
•
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
•
The Rack Installation Guide or Rack Installation Instructions included with your rack solution
describes how to install your system into a rack.
•
The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
•
CDs included with your system provide documentation and tools for configuring and managing
your system.
•
Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
•
Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
•
Documentation for any components you purchased separately provides information to configure
and install these options.
About Your System
9
•
Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
•
Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1.
10
Keystrokes for Accessing System Features
Keystroke
Description
<F2>
Enters the System Setup program. See "Using the System Setup Program" on page 23.
<F10>
Enters the System Diagnostics program. See "Running the System Diagnostics" on page 86.
<F11>
Enters the boot mode selections screen, allowing you to choose a boot device.
<F12>
Exits PXE boot.
<Ctrl+E>
Enters the Baseboard Management Controller (BMC) Setup Module, which allows access to the
system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.
<Ctrl+C>
Enters the SAS Configuration Utility. See your optional SAS adapter User’s Guide for more
information.
<Ctrl+S>
Option is displayed only if you have PXE support enabled through the System Setup Program (see
"Integrated Devices Screen" on page 28). This keystroke allows you to configure NIC settings for
PXE boot. For more information, see the documentation for your integrated NIC.
About Your System
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the
system's front panel.
Figure 1-1. Front-Panel Features and Indicators
2
3
4
5
6
7
1
8
Table 1-2.
Front-Panel Indicators, Buttons, and Connectors
Item
Indicator, Button, or Connector
1
Power-on indicator, power
button
The power button controls the DC power supply output
to the system.
NOTE: If you turn off the system using the power button
and the system is running an ACPI-compliant operating
system, the system performs a graceful shutdown before
the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off
immediately after the power button is pressed.
2
NMI button
Used to troubleshoot software and device driver errors
when using certain operating systems. This button can
be pressed using the end of a paper clip.
Icon
Description
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
3
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pushed, the blue system
status indicator on the front and back blinks until one of
the buttons is pushed again.
About Your System
11
Table 1-2.
Front-Panel Indicators, Buttons, and Connectors (continued)
Item
Indicator, Button, or Connector
4
Diagnostics indicator lights (4)
The four diagnostic indicator lights on the system front
panel display error codes during system startup.
5
System status indicator light
Lights blue during normal system operation.
Icon
Description
Both the systems management software and the
identification buttons located on the front and back of
the system can cause the indicator to flash blue to
identify a particular system.
Lights amber when the system needs attention due to a
problem.
6
USB connectors (2)
Connects USB 2.0-compliant devices to the system.
7
Video connector
Connects a monitor to the system.
8
Optical drive (optional)
One optional slimline optical drive
NOTE: DVD devices are data only.
12
About Your System
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-2. Back-Panel Features and Indicators
1
2
3
12
4
11
5
6
7
1
serial connector
2
video connector
8
3
4
NIC1 connector
5
NIC2 connector
6
power connector
7
power cable retention bracket
8
system identification button
9
system status indicator
11
USB connector
12
USB connector
10 system status indicator LED
cable connector
10
9
expansion slot
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
•
Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation
and configuration instructions.
•
Always attach external devices while your system is turned off. Next, turn on any external devices
before turning on the system (unless the documentation for the device specifies otherwise).
For information about individual connectors, see "Jumpers and Connectors" on page 89. For information
about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program"
on page 23.
Power Indicator Codes
The power button on the front panel controls the power input to the system's power supply. The power
indicator can provide information on power status (see Figure 1-1). Table 1-3 lists the power button
indicator codes.
About Your System
13
Table 1-3. Power Button Indicators
Indicator
Function
On
Indicates that power is supplied to the system and the system is operational.
Off
Indicates that no power is supplied to the system.
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on network activity and link
status. See Figure 1-3. Table 1-4 lists the NIC indicator codes.
Figure 1-3. NIC Indicators
2
1
1
link indicator
2
activity indicator
Table 1-4. NIC Indicator Codes
Indicator
Indicator Code
Link and activity indicators are off
The NIC is not connected to the network.
Link indicator is green
The NIC is connected to a valid link partner on the network.
Activity indicator is amber blinking
Network data is being sent or received.
Diagnostics Indicator Codes
The four diagnostic indicator lights on the system front panel display error codes during system startup.
Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle
indicates the light is on; a non-highlighted circle indicates the light is off.
NOTE: Once the system completes POST, all diagnostic lights will be OFF.
14
About Your System
Table 1-5.
Code
Diagnostic Indicator Codes
Causes
Corrective Action
Possible processor failure.
See "Troubleshooting the Microprocessors" on page 82.
Memory failure.
See "Troubleshooting System Memory" on page 76.
Possible expansion card
failure.
See "Troubleshooting an Expansion Card" on page 80.
Possible video failure.
See "Getting Help" on page 95.
Hard drive failure.
Ensure that the hard drive is properly connected. See
"Troubleshooting a Hard Drive" on page 78.
Possible USB failure.
See ""Troubleshooting a USB Device" on page 71.
No memory modules
detected.
See "Troubleshooting System Memory" on page 76.
System board failure.
See "Getting Help" on page 95.
Memory configuration error.
See "Troubleshooting System Memory" on page 76.
Possible system board
See "Troubleshooting IRQ Assignment Conflicts" on
resource and/or system board page 68. If the problem persists, see "Getting Help" on
hardware failure.
page 95.
Possible system resource
configuration error.
See "Troubleshooting IRQ Assignment Conflicts" on
page 68. If the problem persists, see "Getting Help" on
page 95.
Other failure.
Ensure that the optical drive and hard drives are properly
connected. See "Troubleshooting an Optical Drive" on
page 78 or "Troubleshooting a Hard Drive" on page 78.
If the problem persists, see "Getting Help" on page 95.
About Your System
15
Table 1-5.
Code
Diagnostic Indicator Codes (continued)
Causes
Corrective Action
BIOS checksum failure
detected; system is in
recovery mode.
Ensure that all network connections are functioning
properly. See ""Troubleshooting Your System" on
page 67."
If the problem persists, see ""Getting Help" on page 95."
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists
the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application
that is running when the message appears or the operating system's documentation for an explanation of the
message and recommended action.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
Table 1-6.
System Messages
Message
Causes
Corrective Actions
Alert! Node Interleaving
disabled! Memory configuration does not support
Node Interleaving.
The memory configuration does not
support node interleaving. The
system will run but with reduced
functionality.
Ensure that the memory modules are
installed in a configuration that
supports node interleaving. See
"Memory Module Installation
Guidelines" on page 46. If the problem
persists, see "Troubleshooting System
Memory" on page 76.
Attempting to update
Remote Configuration.
Please wait...
Remote Configuration request has
been detected and is being
processed.
Wait until the process is complete.
BIOS Update Attempt
Failed!
Remote BIOS update attempt
failed.
Retry the BIOS update. If problem
persists, see "Getting Help" on page 95.
Caution! NVRAM_CLR jumper NVRAM_CLR jumper is installed.
is installed on system
CMOS has been cleared.
board.
16
About Your System
Remove the NVRAM_CLR jumper.
See Figure 6-1 for jumper location.
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
Diskette drive n seek
failure
Incorrect configuration settings in
the System Setup program.
Run the System Setup program to
correct the settings. See "Using the
System Setup Program" on page 23.
Faulty or improperly installed
diskette drive.
Replace the diskette. If the problem
persists, see "Troubleshooting a USB
Device" on page 71.
Loose diskette drive interface cable. Reconnect the diskette drive USB
cable. See "Troubleshooting a USB
Device" on page 71.
Diskette read failure
Faulty or improperly inserted
diskette.
Replace the diskette. If the problem
persists, see "Troubleshooting a USB
Device" on page 71.
Diskette subsystem reset
failed
Faulty or improperly installed
diskette.
Replace the diskette. If the problem
persists, see "Troubleshooting a USB
Device" on page 71.
Drive not ready
Diskette missing from or improperly Replace the diskette. If the problem
inserted in diskette drive.
persists, see "Troubleshooting a USB
Device" on page 71.
Error: Incorrect memory
configuration.
CPUn
System Halted!
Invalid memory configuration.
Error: Memory failure
detected. Memory size
reduced. Replace the
faulty DIMM as soon as
possible.
Faulty or improperly seated memory See "Troubleshooting System Memory"
module(s).
on page 76.
Remote configuration
update attempt failed
System unable to process Remote
Configuration request.
Retry Remote Configuration.
Fatal error caused a
system reset: Please
check the system event
log for details.
Fatal system error.
Check the system event log for the
specific cause, then see the appropriate
section in"Troubleshooting Your
System" on page 67.
Gate A20 failure
Faulty keyboard controller; faulty
system board.
See "Getting Help" on page 95.
Ensure that the memory modules are
installed in a valid configuration. See
"Memory Module Installation
Guidelines" on page 46. If the problem
persists, see "Troubleshooting System
Memory" on page 76.
About Your System
17
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
General failure
The operating system is unable to
carry out the command.
This message is usually followed by
specific information. Note the
information and take the appropriate
action to resolve the problem.
Invalid NVRAM
configuration, Resource
Re-allocated
System detected and corrected a
resource conflict.
No action is required.
Keyboard Controller
failure
Faulty keyboard controller; faulty
system board
See "Getting Help" on page 95.
Manufacturing mode
detected
System is in manufacturing mode.
Reboot to take the system out of
manufacturing mode.
Memory address line
failure at address, read
value expecting value
Faulty or improperly installed
memory modules.
See "Troubleshooting System Memory"
on page 76.
Memory tests terminated
by keystroke.
POST memory test terminated by
pressing the spacebar.
Information only.
No boot device available
Faulty or missing optical/diskette
drive subsystem, hard drive, or harddrive subsystem, or no boot disk in
drive A.
Use a bootable diskette, CD, or hard
drive. If the problem persists, see
"Troubleshooting a USB Device" on
page 71, "Troubleshooting an Optical
Drive" on page 78, and
"Troubleshooting a Hard Drive" on
page 78. See "Using the System Setup
Program" on page 23 for information
about setting the order of boot devices.
Memory double word logic
failure at address, read
value expecting value
Memory odd/even logic
failure at address, read
value expecting value
Memory write/read failure
at address, read value
expecting value
18
About Your System
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
No boot sector on hard
drive
Incorrect configuration settings in
System Setup program, or no
operating system on hard drive.
Check the hard-drive configuration
settings in the System Setup program.
See "Using the System Setup Program"
on page 23. If necessary, install the
operating system on your hard drive.
See your operating system
documentation.
No timer tick interrupt
Faulty system board.
See "Getting Help" on page 95.
Not a boot diskette
No operating system on diskette.
Use a bootable diskette.
PCIe Degraded Link Width
Error: Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Installing an
Expansion Card" on page 44. If the
problem persists, see "Getting Help"
on page 95.
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Installing an
Expansion Card" on page 44. If the
problem persists, see "Getting Help"
on page 95.
PCIe Fatal Error caused a Faulty or improperly installed PCIe
system reset: Slot n
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Installing an
Expansion Card" on page 44. If the
problem persists, see "Getting Help"
on page 95.
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width
Error: Slot n
Expected Link Width is n
Actual Link Width is n
or
Embedded
Bus#nn/Dev#nn/Funcn
Please check the system
event log for details.
PCI BIOS failed to
install
PCI device BIOS (Option ROM)
checksum failure is detected during
shadowing. Loose cables to
expansion card(s); faulty or
improperly installed expansion card.
Plug & Play Configuration Error encountered in initializing
Error
PCI device; faulty system board.
Reseat the expansion cards. Ensure
that all appropriate cables are securely
connected to the expansion cards. If
the problem persists, see
"Troubleshooting an Expansion Card"
on page 80.
Install the NVRAM_CLR jumper and
reboot the system. See Figure 6-1 for
jumper location. If the problem
persists, see "Troubleshooting an
Expansion Card" on page 80.
About Your System
19
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
Read fault
Requested sector not
found
The operating system cannot read
from the diskette or hard drive, the
system could not find a particular
sector on the disk, or the requested
sector is defective.
Replace the diskette. Ensure that the
diskette and hard drive cables are
properly connected. See
"Troubleshooting a USB Device" on
page 71, "Troubleshooting an Optical
Drive" on page 78, or "Troubleshooting
a Hard Drive" on page 78 for the
appropriate drive(s) installed in your
system.
Remote configuration
update attempt failed
System unable to process Remote
Configuration request.
Retry Remote Configuration.
ROM bad checksum =
address
Expansion card improperly installed Reseat the expansion cards. Ensure
or faulty.
that all appropriate cables are securely
connected to the expansion cards. If
the problem persists, see
"Troubleshooting an Expansion Card"
on page 80.
SATA port n hard disk
drive not found
SATA cables are not properly seated, See "Troubleshooting a Hard Drive" on
or drive missing.
page 78.
Sector not found
Faulty diskette or hard drive.
See "Troubleshooting a USB Device"
on page 71 or "Troubleshooting a Hard
Drive" on page 78 for the appropriate
drive.
Shutdown failure
Shutdown test failure.
See "Troubleshooting System Memory"
on page 76.
The amount of system
memory has changed
Memory has been added or removed If memory has been added or removed,
or a memory module may be faulty. this message is informative and can be
ignored. If memory has not been added
or removed, check the SEL to
determine if single-bit or multi-bit
errors were detected and replace the
faulty memory module. See
"Troubleshooting System Memory" on
page 76.
Seek error
Seek operation failed
20
This system supports only Microprocessor(s) is not supported
Opteron 2000 series
by the system.
processors.
Install a supported microprocessor or
microprocessor combination. See
"Processors" on page 50.
Time-of-day clock stopped Faulty battery or faulty chip.
See "Troubleshooting the System
Battery" on page 74.
About Your System
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
Time-of-day not set please run SETUP program
Incorrect Time or Date settings;
faulty system battery.
Check the Time and Date settings. See
"Using the System Setup Program" on
page 23. If the problem persists,
replace the system battery. See "System
Battery" on page 59.
Timer chip counter 2
failed
Faulty system board.
See "Getting Help" on page 95.
Unsupported CPU
combination
Microprocessor(s) is not supported
by the system.
Install a supported microprocessor or
microprocessor combination. See
"Processors" on page 50.
Unsupported CPU stepping
detected
Utility partition not
available
The <F10> key was pressed during Create a utility partition on the boot
POST, but no utility partition exists hard drive. See the CDs that came
on the boot hard drive.
with your system.
Warning: DIMM n and n are Faulty or improperly seated memory See "Troubleshooting System Memory"
faulty and disabled.
module(s).
on page 76.
Total memory size is
reduced!
Warning! No microcode
update loaded for
processor n
Microcode update failed.
Warning: One or more
faulty DIMMs found on
CPUn
Faulty or improperly seated memory See "Troubleshooting System Memory"
module(s) used by CPUn.
on page 76.
Warning: The installed
memory configuration is
not optimal. For more
information on valid
memory configurations,
please see the system
documentation on the
technical support web
site.
Invalid memory configuration. The
system will run but with reduced
functionality.
Ensure that the memory modules are
installed in a valid configuration. See
"Memory Module Installation
Guidelines" on page 46. If the problem
persists, see "Troubleshooting System
Memory" on page 76.
Write fault
Faulty diskette, optical/diskette
drive assembly, hard drive, or harddrive subsystem.
See "Troubleshooting a USB Device"
on page 71, "Troubleshooting an
Optical Drive" on page 78, or
"Troubleshooting a Hard Drive" on
page 78.
Write fault on selected
drive
Update the BIOS firmware. See
"Getting Help" on page 95.
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121.
About Your System
21
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a diskette, a message will warn you that you may lose all
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on
page 95, and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
22
About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system
configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
•
Change the system configuration stored in NVRAM after you add, change, or remove hardware
•
Set or change user-selectable options—for example, the time or date
•
Enable or disable integrated devices
•
Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message (you may have to press the <F2>
key more than once):
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting,
and then restart your system and try again.
NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating
system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message
appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 16 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.
Using the System Setup Program
23
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the System Setup program screens
and to exit the program.
Table 2-1.
System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Moves to the previous field.
Down arrow or <Tab>
Moves to the next field.
Spacebar, <+>, <–>, left and
right arrows
Cycles through the settings in a field. In many fields,
you can also type the appropriate value.
<Enter>
From the main menu, selects an option that has a
submenu, such as Memory Information.
<Esc>
From a submenu, returns the program to the main
menu.
From the main menu, exits the System Setup
program and restarts the system if any changes were
made.
<F1>
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see
Figure 2-1).
24
Using the System Setup Program
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that appear on the main System
Setup program screen. For related information, see "System Security Screen Options" on page 29.
NOTE: The options for the System Setup program change based on the system configuration.
NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2.
System Setup Program Options
Option
Description
System Time
Resets the time on the system's internal clock.
System Date
Resets the date on the system's internal calendar.
Memory Information
Displays information related to installed memory. See "Memory Information
Screen" on page 27.
CPU Information
Displays information related to microprocessors (speed, cache size, and so on). See
"CPU Information Screen" on page 27.
Using the System Setup Program
25
Table 2-2.
26
System Setup Program Options (continued)
Option
Description
Boot Sequence
Determines the order in which the system searches for boot devices during system
startup. Available options can include the diskette drive, CD drive, hard drives, and
network.
NOTE: System boot is not supported from an external device attached to a SAS or
SCSI adapter. See support.dell.com for the latest support information about booting
from external devices.
Hard-Disk Drive
Sequence
Determines the order in which the system searches the hard drives during system
startup. The selections depend on the hard drives installed in your system.
USB Flash Drive
Emulation Type
(Auto default)
Determines the emulation type for a USB flash drive. Hard disk allows the USB
flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a
removal diskette drive. Auto automatically chooses an emulation type.
Boot Sequence Retry
If this field is enabled and the system has failed to boot, the system will reattempt
to boot after 30 seconds.
Integrated Devices
See "Integrated Devices Screen" on page 28.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of the integrated devices on
the PCI bus, and any installed expansion card that requires an IRQ.
Serial Communication
(Off default)
Options are On with Console Redirection via COM2, and Off.
System Security
Displays a screen to configure the system password and setup password features.
See "System Security Screen" on page 29, "Using the System Password" on page 30,
and "Using the Setup Password" on page 32 for more information.
Keyboard NumLock
(On default)
Determines whether your system starts up with the NumLock mode activated on
101- or 102-key keyboards (does not apply to 84-key keyboards).
Report Keyboard Errors
(Report default)
Enables or disables reporting of keyboard errors during the POST. Select Report for
host systems that have keyboards attached. Select Do Not Report to suppress all
error messages relating to the keyboard or keyboard controller during POST. This
setting does not affect the operation of the keyboard itself if a keyboard is attached
to the system.
Using the System Setup Program
Memory Information Screen
Table 2-3 lists the descriptions for the information fields that appear on the Memory Information
screen.
Table 2-3. Memory Information Screen
Option
Description
System Memory Size
Displays the amount of system memory.
System Memory Type
Displays the type of system memory.
System Memory Speed
Displays the system memory speed.
Video Memory
Displays the amount of video memory.
System Memory Testing
This option determines whether system memory tests are run at
system boot. Options are Enabled and Disabled.
Node Interleaving
If this field is enabled, memory interleaving is supported if a
symmetric memory configuration is installed. If this field is set to
disabled (the default), the system can support Non-Uniform
Memory Architecture (NUMA) memory access. See "Memory
Module Installation Guidelines" on page 46.
CPU Information Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the CPU
Information screen.
Table 2-4.
CPU Information Screen
Option
Description
64-bit
Specifies if the installed processor(s) support 64-bit extensions.
Core Speed
Displays the clock speed of the processor(s).
Bus Speed
Displays the bus speed of the processor(s).
Demand-Based Power
Management
(Disabled default)
Enables or disables demand-based power management. When
enabled, the CPU Performance State tables will be reported to the
operating system; when disabled, the CPU Performance State
tables will not be reported to the operating system. If any of the
CPUs do not support demand-based power management, the field
will become read-only, and automatically set to Disabled.
Processor X ID
Displays the model number of the processor. A submenu displays
the amount of level 2 cache and number of cores.
Using the System Setup Program
27
Enabling AMD™ PowerNow!™ Technology
PowerNow! technology controls your system’s processor performance automatically, dynamically
adjusting the operating frequency and voltage according to the task at hand. When an application does
not require full performance, significant amounts of power can be saved. Performance is designed to still
be responsive, with maximum processor performance being delivered when required, and automatic
power savings when possible. (PowerNow! support is dependent on the operating system and version
used on your system.)
To enable the PowerNow! feature, run the System Setup Program and enable the Demand-Based Power
Management option on the CPU Information screen.
Additionally, for Microsoft® Windows® operating systems, you will need to install the PowerNow! driver
to enable this feature. The driver is available on the Dell OpenManage Service and Diagnostic CD
provided with your system and at support.dell.com.
Integrated Devices Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated
Devices screen.
Table 2-5.
Integrated Devices Screen Options
Option
Description
Embedded SATA
Controller (Off default)
Allows the integrated SATA controller to be set to Off or ATA mode.
IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the
(Auto default)
integrated IDE controller is enabled if IDE devices are attached to the channel and
an external IDE controller is not detected.
NOTE: This CD-ROM option will not appear on this menu screen if your system does
not include this optional device.
User-Accessible USB Ports Enables or disables the system's user-accessible ports. Options are All Ports On or
(All Ports On default)
All Ports Off. Disabling the USB ports makes system resources available for other
devices.
28
Embedded Gb NIC1
(Enabled with PXE
default)
Enables or disables the system's integrated NIC1. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address
Displays the MAC address for NIC1. This field does not have user-selectable
settings.
Embedded Gb NIC2
(Enabled without PXE
default)
Enables or disables the system's integrated NIC2. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address
Displays the MAC address for NIC2. This field does not have user-selectable
settings.
Using the System Setup Program
System Security Screen
Table 2-6 lists the options and descriptions for the information fields that appear on the System Security
screen.
Table 2-6.
System Security Screen Options
Option
Description
System Password
Displays the current status of your system's password security feature and allows
you to assign and verify a new system password.
NOTE: See "Using the System Password" on page 30 for instructions on assigning a
system password and using or changing an existing system password.
Setup Password
Restricts access to the System Setup program in the same way that you restrict
access to your system using the system password feature.
NOTE: See "Using the Setup Password" on page 32 for instructions on assigning a
setup password and using or changing an existing setup password.
Password Status
Setting the Setup Password option to Enabled prevents the system password from
being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup Password option
and then change the Password Status option to Locked. In this state, you cannot
change the system password using the System Password option and cannot be
disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the Setup Password
field and then change the Password Status option to Unlocked. In this state, you
can disable the system password at system start-up by pressing <Ctrl><Enter>
and then change the password using the System Password option.
Power Button
Turns system's power off and on.
• If you turn off the system using the power button and the system is running an
ACPI-compliant operating system, the system can perform an orderly shutdown
before power is turned off.
• If the system is not running an ACPI-compliant operating system, power is turned
off immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button
can only turn on system power.
NOTE: You can still turn on the system by using the power button, even if the Power
Button option is set to Disabled.
NMI Button
NOTICE: Use the NMI button only if directed to do so by qualified support
personnel or by the operating system's documentation. Pressing this button
halts the operating system and displays a diagnostic screen.
Enables or disables the NMI feature.
Using the System Setup Program
29
Table 2-6.
System Security Screen Options (continued)
Option
Description
AC Power Recovery
(Last default)
Determines how the system reacts when power is restored to the system. If system
is set to Last, the system returns to the last power state. On turns on the system
after power is restored. When set to Off, the system remains off after power is
restored.
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on your system. If your data requires
more security, use additional forms of protection, such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended
without having a system password assigned or if you leave your system unlocked so that someone can disable the
password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a
concern, operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
Existing System Password" on page 32). If you forget your password, you cannot operate your system or
change settings in the System Setup program until a trained service technician changes the password
jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in
"Disabling a Forgotten Password" on page 90.
Using the System Password
After a system password is assigned, only those who know the password have full use of the system.
When the System Password option is set to Enabled, the system prompts you for the system password
after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password
option.
30
Using the System Setup Program
When a system password is assigned, the setting shown for the System Password option is Enabled. If
the setting shown for the Password Status is Unlocked, you can change the system password. If the
Password Status option is Locked, you cannot change the system password. When the system password
feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter
a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked. To assign a system password:
1 Verify that the Password Status option is set to Unlocked.
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. To
erase a character when entering your password, press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,
or press <Esc> at any time prior to completing step 5.
4 Press <Enter>.
5 To confirm your password, type it a second time and press <Enter>.
The setting shown for the System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot your system now for your password protection to take effect or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 32"), the system accepts
your setup password as an alternate system password.
When the Password Status option is set to Unlocked, you have the option to leave the password security
enabled or to disable the password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Ctrl><Enter>.
Using the System Setup Program
31
When the Password Status option is set to Locked whenever you turn on your system or reboot your
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter
your password. You have three attempts to enter the correct password. After the third unsuccessful
attempt, the system displays an error message showing the number of unsuccessful attempts and that
the system has halted and will shut down. This message can alert you to an unauthorized person
attempting to use your system.
Even after you shut down and restart the system, the error message continues to be displayed until the
correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to further protect your system from unauthorized changes.
Deleting or Changing an Existing System Password
1 When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2 Enter the System Setup program by pressing <F2> during POST.
3 Select the System Security screen field to verify that the Password Status option is set to Unlocked.
4 When prompted, type the system password.
5 Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system password has been deleted. If
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart
the system, and then repeat steps 2 through 5.
Using the Setup Password
Read the information in the following sections to assign or change your setup password.
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The
system prompts you to enter and verify the password. If a character is illegal for password use, the system
beeps.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup
password can be used as an alternate system password. However, the system password cannot be used in place of
the setup password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
32
Using the System Setup Program
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter
the System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not
required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify
most of the System Setup options. When you start the System Setup program, the program prompts you
to enter a password.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the
System Setup screens—with the following exception: If System Password is not set to Enabled and is not
locked through the Password Status option, you can assign a system password.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security option.
2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press
<Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on
page 32.
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 90.
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems
remotely. BMC provides the following features:
•
Uses the system’s integrated NIC
•
Fault logging and SNMP alerting
•
Access to system event log and sensor status
•
Control of system functions including power on and off
Using the System Setup Program
33
•
Support is independent of the system’s power or operating state
•
Provides text console redirection for system setup, text-based utilities, and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to
integrated NIC1.
For additional information on using BMC, see the documentation for the BMC and systems management
applications.
Entering the BMC Setup Module
1 Turn on or restart your system.
2 Press <Ctrl-E> when prompted after POST.
If your operating system begins to load before you press <Crtl-E>, allow the system to finish
booting, and then restart your system and try again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure the emergency management
port (EMP), see the BMC User’s Guide.
34
Using the System Setup Program
Installing System Components
This section describes how to install the following system components:
•
Front bezel
•
System cover
•
Cooling shroud
•
Cooling fan modules
•
Power supply
•
Expansion cards
•
System memory
•
Processors
•
Optical drive
•
Hard drives
•
Boot drive
•
SAS controller card
•
System battery
•
Risers
•
Control panel assembly
•
System board
Recommended Tools
You may need the following items to perform the procedures in this section:
•
Key to the system keylock
•
#2 Phillips screwdriver
•
T10 Torx driver
•
Small flat-blade screwdriver
•
Wrist grounding strap
Installing System Components
35
Inside the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules
sufficient time to cool before handling.
In Figure 3-1, the bezel, system cover, and cooling shroud are removed to provide an interior view of the
system.
Figure 3-1. Inside the System
2
1
3
4
5
8
6
7
1
power supply
2
cooling shroud
3
expansion card
4
memory modules (8)
5
heatsink/microprocessor (2)
6
cooling fan modules (2)
7
optical drive (optional)
8
3.5-inch hard drive bays (2)
Several hardware options, such as the microprocessors and memory, are installed directly on the system
board. The riser card accommodates one half-length expansion card. For more information, see
"Expansion Cards" on page 44.
36
Installing System Components
The system provides space for one optional slimline optical drive. For more information, see "Installing
the Optical Drive in the System" on page 54.
The hard-drive bays provide space for one or two 3.5-inch hard drives. The hard drives connect to the
SATA controller or the system board, or an optional SAS controller card. For more information, see "Hard
Drives" on page 55.
During an installation or troubleshooting procedure, you may be required to change a jumper setting.
For more information, see "Jumpers and Connectors" on page 89.
NOTE: There are no hot-pluggable components inside this system.
Removing and Replacing the Front Bezel
The system front panel is enclosed by an optional bezel. To access the optional optical drive, you must
remove the bezel.
NOTE: You do not need to remove the front bezel to remove the system cover and access internal components.
1 Using the system key, unlock the bezel.
2 Press the tab at the left end of the bezel.
3 Rotate the left end of the bezel away from the system to release the right end of the bezel.
4 Pull the bezel away from the system. See Figure 3-2.
Figure 3-2. Removing the Bezel
1
2
1
key lock
2
bezel
To replace the front bezel, perform the preceding steps in reverse.
Installing System Components
37
Opening and Closing the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the
system by yourself.
CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules
sufficient time to cool before handling.
Opening the System
To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2 Rotate the latch release lock on the latch in a counter clockwise direction to the unlocked position. See
Figure 3-3.
3 Lift up on the latch on top of the system and slide the cover back. See Figure 3-3.
4 Grasp the cover on both sides and carefully lift the cover away from the system.
Figure 3-3. Removing the Cover
1
2
3
1
38
latch
Installing System Components
2
latch release lock
3
J hooks
Closing the System
1 Lift up the latch on the cover.
2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the
system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks. See
Figure 3-3.
3 Lower the cover onto the chassis and close the latch.
4 Rotate the latch release lock in a clockwise direction to secure the cover.
Cooling Shroud
The cooling shroud covers the memory modules (DIMMs) and the processor(s).
Removing the Cooling Shroud
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
NOTICE: Never operate your system with the cooling shroud removed. Overheating of the system can develop
quickly resulting in a shutdown of the system and the loss of data.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Grasp the shroud by the blue lift points and carefully lift the shroud straight up and away from the
system. See Figure 3-4.
Installing System Components
39
Figure 3-4. Cooling Shroud
1
2
1
cooling shroud
2
locator pins (6)
Replacing the Cooling Shroud
1 To install the cooling shroud, align the edges of the shroud with the six locator pins on the system
board. See Figure 3-4.
2 Lower the shroud into place over the system board.
3 Close the system. See "Opening and Closing the System" on page 38.
Cooling Fan Modules
This system contains two cooling fan modules, each comprised of two dual-rotor fans.
Removing a Cooling Fan Module
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.
40
Installing System Components
4 Unplug the fan module power connector from the system board. See Figure 3-5.
5 Remove the screw from the fan module retention plate and remove the retention plate from the
chassis.
6 Lift the fan module straight up from the chassis.
Figure 3-5. Removing and Installing a Cooling Fan Module
3
2
1
4
1
fan module retention plates (2) 2
4
cooling fan modules (2)
retention plate screw (2)
3
fan power cable
Replacing a Cooling Fan Module
1 With the fan module label facing upwards and the arrow on the fan module pointing towards the back
of the system, place the fan module into the chassis. See Figure 3-5.
2 Reinstall the fan module retention plate. The four pins on the plate fit into the corresponding holes in
the fan modules.
3 Secure the retention plate with the Phillips screw.
4 Connect the fan module power cable to the power connector on the system board.
Ensure that the fan module power cable is resting in the notch in the chassis brace.
Installing System Components
41
5 Reinstall the cooling shroud. See "Replacing the Cooling Shroud" on page 40.
6 Close the system. See "Opening and Closing the System" on page 38.
Power Supply
Removing the Power Supply
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Disconnect the power cable from the power supply and remove the cable from the cable retention
bracket.
NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For
information about the cable management arm, see the system’s Rack Installation Guide.
4 Disconnect the two power supply cables from the POWER1 and POWER2 connectors on the system
board. See Figure 6-1.
5 If applicable, disconnect the hard drive power cables from the hard drive(s).
6 Remove the screw at the front of the power supply that secures the power supply to the chassis. See
Figure 3-6.
7 Slide the power supply toward the front of the system and remove it from the system.
42
Installing System Components
Figure 3-6. Removing and Installing a Power Supply
3
2
1
4
5
1
hard-drive power cables (2)
2
retention screw
4
POWER2 connector
5
POWER1 connector
3
power supply
Installing the Power Supply
NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For
information about the cable management arm, see the system’s Rack Installation Guide.
NOTICE: For more information about the power cable retention bracket, see Getting Started With Your System.
1 Lower the power supply into the system and slide the power supply into place against the back panel of
the system. See Figure 3-6.
2 Reinstall the screw that secures the power supply to the chassis.
3 Connect the two power supply cables to the POWER1 and POWER2 connectors on the system board.
See Figure 3-6.
4 If applicable, route the hard drive power cables through the oval opening in the chassis brace and
connect them to the hard drives.
5 Close the system. See "Closing the System."
Installing System Components
43
Expansion Cards
The system supports one half-length expansion card. Two different PCI riser board configurations are
available:
•
The PCIe riser has one x8-lane width PCIe expansion slot.
•
The PCI-X riser has one 64-bit/133-MHz expansion slot.
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening and Closing the System" on page 38.
4 If you are adding a new card, open the expansion-card latch and remove the filler bracket. See
Figure 3-7.
5 Install the expansion card. See Figure 3-7.
a
Position the expansion card so that the card-edge connector aligns with the expansion-card
connector on the riser board.
b
Insert the card-edge connector firmly into the expansion-card connector until the card is fully
seated.
c
When the card is seated in the connector, close the expansion-card latch.
6 Connect any cables to the expansion card.
NOTICE: If you are installing a SAS RAID controller card, route the SAS cables though the oval opening in the
chassis brace and connect the cables to the SAS connectors on the hard drives. Secure the cables to the
clips on the edge of the cooling shroud.
See the documentation that came with the card for information about its cable connections.
7 Close the system. See "Opening and Closing the System" on page 38.
44
Installing System Components
Figure 3-7. Installing an Expansion Card
4
3
5
2
1
1
riser board
2
expansion-card connector
4
expansion card
5
expansion-card latch
3
card-edge connector
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Disconnect all cables from the card.
4 Remove the expansion card:
a
Open the expansion-card latch. See Figure 3-7.
b
Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.
Installing System Components
45
5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
6 Close the system. See "Opening and Closing the System" on page 38.
System Memory
You can upgrade your system memory to a maximum of 32 GB by installing 667-MHz registered DDR-II
memory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, or 4-GB modules. The eight memory sockets
are located on the system board under the cooling shroud. Each processor has four memory channels,
organized in sets of two channels.
Your system hardware supports Non-Uniform Memory Architecture (NUMA) if two processors are
installed. Each processor has its own memory controller and local memory for reduced access times, but
it can also access memory from another processor. This architecture improves system performance if an
operating system is installed that supports this feature.
NOTICE: To enable NUMA, run the System Setup program and disable the Node Interleaving option. See "Using
the System Setup Program" on page 23.
Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following guidelines when configuring your
system memory.
•
Memory modules must be installed in pairs, beginning with DIMM1 and DIMM2 (processor 1), and
DIMM5 and DIMM6 (processor 2).
•
The memory modules must be identical in speed and technology. The DIMMs in each pair must be
the same size.
Sample Memory Configurations
Dual-Processor Memory Configurations
You can use the following configurations in a dual-processor system.
46
Installing System Components
Table 3-1. Dual-Processor Memory Configurations
Total
System
Memory
CPU 1
DIMM1
DIMM2
DIMM3
2 GB
512 MB
512 MB
4 GB
512 MB
512 MB
4 GB
1 GB
1 GB
6 GB
1 GB
1 GB
512 MB
8 GB
1 GB
1 GB
1 GB
8 GB
2 GB
2 GB
12 GB
2 GB
2 GB
1 GB
16 GB
2 GB
2 GB
24 GB
4 GB
32 GB
4 GB
CPU2
DIMM7
DIMM8
512 MB
512 MB
1 GB
512 MB
512 MB
1 GB
1 GB
1 GB
1 GB
2 GB
2 GB
1 GB
2 GB
2 GB
1 GB
1 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
4 GB
2 GB
2 GB
4 GB
4 GB
2 GB
2 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
512 MB
DIMM4
DIMM5
DIMM6
512 MB
512 MB
512 MB
512 MB
1 GB
1 GB
512 MB
1 GB
1 GB
512 MB
Single-Processor Memory Configurations
You can use the following configurations in a single-processor system.
Table 3-2. Single-Processor Memory Configurations
Total
System
Memory
CPU 1
DIMM1
DIMM2
DIMM3
DIMM4
1 GB
512 MB
512 MB
2 GB
512 MB
512 MB
512 MB
512 MB
2 GB
1 GB
1 GB
3 GB
1 GB
1 GB
512 MB
512 MB
4 GB
1 GB
1 GB
1 GB
1 GB
4 GB
2 GB
2 GB
6 GB
2 GB
2 GB
1 GB
1 GB
8 GB
2 GB
2 GB
2 GB
2 GB
12 GB
4 GB
4 GB
2 GB
2 GB
16 GB
4 GB
4 GB
4 GB
4 GB
Installing System Components
47
Non-Optimal Memory Configurations
System performance can be affected if your memory configuration does not conform to the preceding
installation guidelines. Your system may issue an error message during startup stating that your memory
configuration is non-optimal.
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
1 Open the system. See "Opening and Closing the System" on page 38.
2 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.
3 Locate the memory module sockets. See Figure 6-2.
4 Press the ejectors on the memory module socket down and out, as shown in Figure 3-8, to allow the
memory module to be inserted into the socket.
5 Handle each memory module only on either card edge, ensuring not to touch the middle of the
memory module.
Figure 3-8. Installing and Removing a Memory Module
1
2
3
1
48
memory module
Installing System Components
2
memory module socket
ejectors (2)
3
alignment key
6 Align the memory module's edge connector with the alignment key of the memory module socket, and
insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the
socket in only one way.
7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index
fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket
align with the ejectors on the other sockets that have memory modules installed.
8 Repeat step 3 through step 7 of this procedure to install the remaining memory modules. See "DualProcessor Memory Configurations" on page 46 or "Single-Processor Memory Configurations" on
page 47 for supported memory configurations.
9 Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40.
10 Close the system. See "Opening and Closing the System" on page 38.
11 Restart the system, press <F2> when prompted to enter the System Setup program, and check the
System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
step 1 through step 11 of this procedure, checking to ensure that the memory modules are firmly
seated in their sockets.
13 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on
page 85.
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
1 Open the system. See "Opening and Closing the System" on page 38.
2 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.
3 Locate the memory module sockets. See Figure 6-2.
4 Press down and out on the ejectors on each end of the socket until the memory module pops out of the
socket. See Figure 3-8.
Handle each memory module only on either card edge, ensuring not to touch the middle of the
memory module.
Installing System Components
49
5 Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40.
6 Close the system. See "Opening and Closing the System" on page 38.
Processors
You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each
processor and its associated internal cache memory are contained in a land grid array (LGA) package that is
installed in a ZIF socket on the system board.
Removing a Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Prior to upgrading your system, download and install the latest system BIOS version on
support.dell.com.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening and Closing the System" on page 38.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.
NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink
and be removed from the socket. It is recommended that you remove the heat sink while the processor is warm.
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is
necessary to maintain proper thermal conditions.
NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time to
cool before handling.
5 Use a Phillips-head screwdriver to loosen the two retention screws on the heat sink. See Figure 3-9.
50
Installing System Components
Figure 3-9. Installing and Removing the Heat Sink
2
1
3
1
heat sink
2
heat-sink retention screw (2)
3
thermal grease protective
cover
6 Wait 30 seconds for the heat sink to loosen from the processor.
7 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then
counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the
processor.
8 Lift the heat sink off of the processor and set the heat sink on the work surface so it rests on the ends of
the retention screws.
9 Use a clean lint-free cloth to remove any thermal grease from the surface of the processor shield.
10 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See
Figure 3-10.
Installing System Components
51
Figure 3-10.
Installing and Removing the Processor
2
1
3
4
5
6
1
processor shield
2
socket cover (remove before
adding second processor)
3
socket-release lever
4
processor
5
ZIF socket
6
socket key (2)
11 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so
that the socket is ready for the new processor.
NOTICE: Be careful not to bend any of the pins on the LGA socket when removing the processor. Bending the pins
can permanently damage the socket and system board.
Installing a Processor
1 Unpack the new processor.
2 Align the processor with the socket keys on the ZIF socket. See Figure 3-10.
3 If you are adding a second processor to an empty socket, perform the following steps:
52
a
Remove the protective cover from the processor socket. See Figure 3-10.
b
Pull the socket-release lever 90 degrees upward. See Figure 3-10.
c
Lift the processor shield. See Figure 3-10.
Installing System Components
4 Install the processor in the socket.
NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when
you turn the system on.
a
If the release lever on the processor socket is not fully open, move it to that position.
b
With the processor and the socket keys aligned, set the processor lightly in the socket.
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it fits easily into the
socket.
c
Close the processor shield. See Figure 3-10.
d
Rotate the socket release lever back down until it snaps into place, securing the processor. See
Figure 3-10.
5 Install the heat sink.
NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 8.
a
If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the
protective sheet from the thermal grease layer on top of the heat sink. See Figure 3-9.
If you did not receive a replacement heat sink with your processor kit, do the following:
•
Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you
removed in step 8.
•
Open the grease packet included with your processor kit and apply thermal grease evenly to
the top of the processor.
b
Place the heat sink onto the processor. See Figure 3-9.
c
Tighten the two heat-sink retention screws. See Figure 3-9.
6 Close the system. See "Closing the System" on page 39.
As the system boots, it detects the presence of the new processor and automatically changes the system
configuration information in the System Setup program.
7 Press <F2> to enter the System Setup program, and check that the processor information matches the
new system configuration.
See "Using the System Setup Program" on page 23 for instructions about using the System Setup
program.
8 Run the system diagnostics to verify that the new processor operates correctly.
See "Running the System Diagnostics" on page 85 for information about running the diagnostics.
Installing System Components
53
Optical Drive
The optional slimline optical drive is mounted on a tray that slides into the front panel.
NOTE: DVD devices are data only.
Removing the Optical Drive from the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical
outlet.
2 If applicable, remove the optional bezel. See "Removing and Replacing the Front Bezel" on page 37.
3 Open the system. See "Opening and Closing the System" on page 38.
4 Disconnect the optical-drive cable from the back of the drive. See Figure 3-11.
5 To remove the optical drive tray, lift the blue tray release tab and slide the drive tray out of the system.
See Figure 3-11.
Installing the Optical Drive in the System
1 Align the optical drive tray with its opening in the front panel.
2 Slide in the drive tray until the release tab snaps into place. See Figure 3-11.
3 Connect the optical-drive cable from the back of the drive. See Figure 3-11.
4 Close the system. See "Opening and Closing the System" on page 38.
5 If applicable, replace the bezel. See "Removing and Replacing the Front Bezel" on page 37.
6 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
54
Installing System Components
Figure 3-11.
Removing and Installing the Optical Drive
3
4
5
2
6
1
1
drive tray
2
optical drive
3
tray release tab
4
interposer board retention
tabs (2)
5
interposer board
6
optical-drive cable
Removing the Optical Drive from the Drive Tray
1 Remove the interposer board from the drive by deflecting the tab at each end of the board.
2 To remove the drive from the tray, push outward on the left retention tab at the back of the tray so as
to bend the tray wall out slightly and then pull up on the left side of the drive to disengage.
To install a new drive in the tray, fit the drive into the tray, then fit the interposer board onto the back of
the drive.
Hard Drives
This subsection describes how to install and configure SAS or SATA hard drives in the system's two
internal hard-drive bays.
Installing System Components
55
Optional SAS RAID Controller
If you install the optional SAS RAID controller card, you can install two SAS or SATA hard drives and
configure them for RAID 0 or RAID 1 operation.
•
See "Expansion Cards" on page 44 for information on installing the optional SAS RAID controller card.
•
See the RAID controller card documentation for information about the RAID configuration utility.
Before You Begin
You may need to use different programs than those provided with the operating system to partition and
format SAS or SATA hard drives.
NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive
failure.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long
format times for these drives are normal.
Installing a Hard Drive
1 If you are replacing an existing hard drive, disconnect the data and power cables from the back of the
drive. See Figure 3-12.
2 To remove the drive carrier from the system, press inwards on the release tabs on each side of the
carrier and lift the carrier from the system. See Figure 3-12.
3 If you are replacing an existing hard drive, deflect the sides of the carrier outward and separate the hard
drive from the carrier.
4 To install the new hard drive in the carrier, fit the left edge of the drive into the carrier, then lower the
right edge of the drive into the carrier until the pins fit into the corresponding holes in the drive. See
Figure 3-12.
5 Reinstall the drive carrier into the system.
6 Connect the data cable to the back of the drive.
7 Connect the other end of the cable to the drive controller:
•
If you are connecting the drive to the optional SAS controller card, route the SAS data cable
though the oval opening in the chassis brace and connect the cable to the data connector on the
controller card. Secure the data cable to the clips on the edge of the cooling shroud.
•
If you are connecting the drive to the SATA controller on the system board, route the SATA data
cable though the oval opening in the chassis brace and connect the cable to SATA connector SATA
A or SATA B. See Figure 6-2.
8 Connect the power cable to the back of the drive. See Figure 3-12.
56
Installing System Components
Figure 3-12.
Installing a Hard-Drive
3
2
1
1
5
4
1
hard drive
2
drive carrier release tabs (2)
4
hard drive bay 1
5
hard drive bay 0
3
drive power and data cables
Configuring the Boot Device
If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot)
controller. The device that the system boots from is determined by the boot order specified in the
System Setup program.
The System Setup program provides options that the system uses to scan for installed boot devices. See
"Using the System Setup Program" on page 23 for information about the System Setup program.
Installing System Components
57
Expansion-Card Riser
Removing an Expansion-Card Riser
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 38.
3 If applicable, remove the expansion card from the riser.
4 Press the release latch on the riser board and lift the riser board straight up from the system board. See
Figure 3-13.
Figure 3-13. Expansion-Card Riser Removal
2
1
4
3
58
1
riser board
4
riser board alignment pins (2)
Installing System Components
2
riser board release latch
3
riser board connector on
system board
Installing an Expansion-Card Riser
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Align the riser board with the two alignment pins on the system board, then lower the board onto the
pins. See Figure 3-13.
2 Press down on the riser board until the edge connector on the board is fully seated in the riser board
connector on the system board.
3 If applicable, install the expansion card in the expansion-card slot.
4 Close the system. See "Opening and Closing the System" on page 38.
5 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
System Battery
The system battery is a 3.0-volt (V), coin-cell battery.
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only
with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions. See your System Information Guide for additional information.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening and Closing the System" on page 38.
3 To improve access to the battery, disconnect the power cable from the POWER1 connector on the
system board. See Figure 3-6.
4 Locate the battery socket. See Figure 6-2.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the
system board.
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
Installing System Components
59
5 Remove the system battery.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
While supporting the battery connector, press the battery toward the positive side of the
connector and pry it up out of the securing tabs at the negative side of the connector.
Figure 3-14.
Replacing the System Battery
1
2
3
1
positive side of battery
connector
2
system battery
3
negative side of battery
connector
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
6 Install the new system battery.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of
the connector.
c
Press the battery straight down into the connector until it snaps into place.
7 If you disconnected the power cable from connector POWER1 in step 3, reconnect the power cable
now.
8 Close the system. See "Opening and Closing the System" on page 38.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
10 Enter the System Setup program to confirm that the battery is operating properly. See "Using the
System Setup Program" on page 23.
11 Enter the correct time and date in the System Setup program's Time and Date fields.
12 Exit the System Setup program.
13 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for
at least an hour.
60
Installing System Components
14 After an hour, reconnect the system to its electrical outlet and turn it on.
15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on
page 95 for instructions on obtaining technical assistance.
Control Panel Assembly (Service-Only Procedure)
Removing the Control Panel
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Disconnect the control panel cable from the control panel board. See Figure 3-15.
NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
a
Squeeze the metal tabs on the ends of the cable connector.
b
Gently work the connector out of the socket.
4 Remove the two screws securing the control panel board, and remove the board. See Figure 3-15.
Installing System Components
61
Figure 3-15.
Control Panel Removal and Installation
1
3
2
3
4
1
control panel cable
4
tabs (3)
2
control-panel circuit board
securing screws (2)
3
control panel circuit board
Installing the Control Panel
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
5 Place the new control panel board in the system and secure it with the two Phillips screws. See
Figure 3-15.
The front edge of the board fits under the three L-shaped tabs on the chassis.
6 Connect the control panel cable to the control panel board.
7 Close the system. See "Opening and Closing the System" on page 38.
8 Reconnect the system to the power source and turn on the system and attached peripherals.
62
Installing System Components
System Board (Service-Only Procedure)
Removing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Disconnect any cables from the system board back panel.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 39.
5 Remove the expansion-card riser from the system board. See "Removing an Expansion-Card Riser" on
page 58.
6 Disconnect the two fan module power cables from the system board. See Figure 3-5.
7 Remove the power supply. See "Removing the Power Supply" on page 42.
8 If applicable, disconnect the optical drive cable from the system board. See Figure 6-2.
NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
a
Squeeze the metal tabs on the ends of the cable connector.
b
Gently work the connector out of the socket.
9 Disconnect the control panel cable from the system board. See Figure 6-2.
NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
a
Squeeze the metal tabs on the ends of the cable connector.
b
Gently work the connector out of the socket.
10 Remove the system board:
a
Pull the system-board release pin. See Figure 3-16.
b
While pulling the release pin, slide the system-board tray toward the front of the chassis.
c
Lift up the system-board tray and remove it from the chassis.
CAUTION: The memory modules and processor heat sink are hot to the touch for some time after the system has
been powered down. Allow time for these components to cool before handling them. Handle the memory modules
by the card edges and avoid touching the components on the memory module.
NOTE: While removing the memory modules, record the memory module socket locations to ensure proper
installation.
11 Remove the memory modules. See "Removing Memory Modules" on page 49.
12 Remove the heatsink(s) and microprocessor(s). See "Removing a Processor" on page 50.
Installing System Components
63
Figure 3-16.
System Board Removal
1
2
1
2
1
system board release pin
2
system board attached to
system-board tray
Installing a System Board
1 Install the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 52
2 Install the memory modules in their original locations. See "Installing Memory Modules" on page 48.
3 Lower the system-board tray into the system until the tray sits flat on the bottom of the chassis.
4 Slide the system-board tray toward the back of the chassis until the system board release pin locks into
position.
5 Connect the control panel cable to the system board. See Figure 6-2.
6 If applicable, connect the optical drive cable to the system board. See Figure 6-2.
7 Reinstall the power supply. See "Installing the Power Supply" on page 43.
8 Replace the riser board. See "Installing an Expansion-Card Riser" on page 59.
9 Replace any expansion card(s). See "Installing an Expansion Card" on page 44.
10 Reconnect the two fan module power cables to the system board. See "Removing and Installing a
Cooling Fan Module" on page 41.
11 Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40.
64
Installing System Components
12 Close the system. See "Opening and Closing the System" on page 38.
13 Connect the external cables to the system.
14 Reconnect the system to the power source and turn on the system and attached peripherals.
Installing System Components
65
66
Installing System Components
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside
the system. While working inside the system, do not attempt to service the system except as
explained in this guide and elsewhere in your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
the components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against
electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 1-1.
Table 4-1. Start-Up Routine Indications
Look/listen for:
Action
A status code displayed by the diagnostic indicator
lights on the system front panel.
See "Diagnostics Indicator Codes" on page 14.
An error message displayed on the monitor.
See "System Messages" on page 16.
Alert messages from the systems management
software.
See the systems management software
documentation.
The monitor's power indicator.
See "Troubleshooting the Video Subsystem" on
page 69.
The keyboard indicators.
See "Troubleshooting the Keyboard" on page 70.
The USB CD drive activity indicator.
See "Troubleshooting a USB Device" on page 71.
The CD drive activity indicator.
See "Troubleshooting an Optical Drive" on page 78.
The hard-drive activity indicator.
See "Troubleshooting a Hard Drive" on page 78.
An unfamiliar constant scraping or grinding sound
when you access a drive.
See "Getting Help" on page 95.
Troubleshooting Your System
67
Checking Basic Power Problems
1 If the power indicator on the system front panel or power supply does not indicate that power is
available to the system, ensure that the power cable is securely connected to the power supply.
2 If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.
3 If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving
power, try another PDU or UPS.
4 Reconnect the system to the electrical outlet and turn on the system.
5 If the system still is not working properly, see "Troubleshooting the Power Supply" on page 74.
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Connections" on page 69.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Table 4-2.
68
IRQ Assignment Defaults
IRQ Line
Assignment
IRQ0
System timer
IRQ1
Keyboard controller
IRQ2
Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3
Available
IRQ4
Serial port 1 (COM1 and COM3)
IRQ5
Available
IRQ6
Reserved
IRQ7
Reserved
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
IRQ10
Available
IRQ11
Available
IRQ12
Available
Troubleshooting Your System
Table 4-2.
IRQ Assignment Defaults (continued)
IRQ Line
Assignment
IRQ13
Math coprocessor
IRQ14
IDE CD drive controller
IRQ15
Available
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
cables are securely attached to the external connectors on your system. See "Front-Panel Features and
Indicators" on page 11 and "Back-Panel Features and Indicators" on page 13 for the front- and back-panel
connectors on your system.
Troubleshooting the Video Subsystem
Problem
•
Monitor is not working properly.
•
Video memory is faulty.
Action
1 Check the system and power connections to the monitor.
2 Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the
expansion card, not to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for
1 minute, then connect the monitor to the other video connector and turn the system on again.
3 Determine whether the system has monitors attached to both the front and rear video connectors.
The system supports only one monitor attached to either the front or rear video connector. When a
monitor is connected to the front panel, the back-panel video connector is disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,
continue to the next step.
4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 95.
Troubleshooting Your System
69
Troubleshooting the Keyboard
Problem
•
System message indicates a problem with the keyboard
•
Keyboard is not functioning properly
Action
1 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 23.
2 Examine the keyboard and its cable for signs of damage.
3 Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 95.
4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the problem is not resolved, see "Getting Help" on page 95.
Troubleshooting the Mouse
Problem
•
System message indicates a problem with the mouse.
•
Mouse is not functioning properly.
Action
1 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 23.
2 Examine the mouse and its cable for signs of damage.
3 Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 95.
4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the test fails, see "Getting Help" on page 95.
Troubleshooting Basic I/O Functions
Problem
70
•
Error message indicates a problem with a serial port.
•
Device connected to a serial port is not operating properly.
Troubleshooting Your System
Action
1 Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM
ports are configured appropriately for any applications you are using. See "Using the System Setup
Program" on page 23.
2 If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 71.
Troubleshooting a Serial I/O Device
Problem
•
Device connected to the serial port is not operating properly.
Action
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 95.
If the problem persists, see "Getting Help" on page 95.
Troubleshooting a USB Device
Problem
•
System message indicates a problem with a USB device.
•
Device connected to a USB port is not operating properly.
Action
1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 23.
2 Turn off the system and any USB devices.
3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4 Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 95.
Troubleshooting Your System
71
5 If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 95.
6 Turn off the system and the USB device, and swap the device with a comparable device.
7 Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on page 95.
If the problem persists, see "Getting Help" on page 95.
Troubleshooting a NIC
Problem
•
NIC cannot communicate with network.
Action
1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 85.
2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.
•
If the link indicator does not light, check all cable connections.
•
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC documentation.
•
Change the autonegotiation setting, if possible.
•
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC
documentation.
4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
Program" on page 23.
5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission
speed. See the network equipment documentation.
6 Ensure that all network cables are of the proper type and do not exceed the maximum length. See
Network Cable Requirements in your Getting Started Guide.
Troubleshooting a Wet System
Problem
72
•
Liquid spilled on the system.
•
Excessive humidity.
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Remove any expansion card installed in the system. See "Removing an Expansion Card" on page 45.
4 Let the system dry thoroughly for at least 24 hours.
5 Close the system. See "Opening and Closing the System" on page 38.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 95.
7 If the system starts properly, shut down the system and reinstall any expansion card that you removed.
See "Installing an Expansion Card" on page 44.
8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the tests fail, see "Getting Help" on page 95.
Troubleshooting a Damaged System
Problem
•
System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Open the system. See "Opening and Closing the System" on page 38.
2 Ensure that the following components are properly installed:
•
Cooling shroud
•
Expansion card and riser
•
Processor(s) and heatsink(s)
•
Memory modules
•
Fans
3 Ensure that all cables are properly connected.
4 Close the system. See "Opening and Closing the System" on page 38.
Troubleshooting Your System
73
5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on
page 86.
If the tests fail, see "Getting Help" on page 95.
Troubleshooting the System Battery
Problem
•
System message indicates a problem with the battery.
•
System Setup program loses system configuration information.
•
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
Action
1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program"
on page 23.
2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System
Battery" on page 59.
If the problem is not resolved by replacing the battery, see "Getting Help" on page 95.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup program, the problem may be caused by software rather than
by a defective battery.
Troubleshooting the Power Supply
Problem
•
Power button indicator is off.
Action
1 Ensure that the power supply is properly installed by reconnecting the power cables to the system
board. See "Installing the Power Supply" on page 43.
If the problem persists, continue to the next step.
74
Troubleshooting Your System
2 Replace the faulty power supply with a new power supply. See "Power Supply" on page 42.
If the problem is not resolved, see ""Getting Help" on page 95."
Problem
•
Power button is not blinking green and the system does not power up.
Action
1 Ensure that the power cable is properly connected between the power supply and electrical outlet.
2 If you have a UPS, make sure that it is connected properly both to the power supply and to the
electrical outlet.
3 Ensure that the power supply is properly installed by reconnecting the power cables to the system
board. See "Installing the Power Supply" on page 43.
4 Replace the power supply with a new power supply. See "Power Supply" on page 42.
5 If the problem persists, see ""Getting Help" on page 95."
Troubleshooting System Cooling Problems
Problem
•
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
•
System cover or cooling shroud is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
•
Cables inside the system obstruct airflow.
•
A cooling fan has failed. See "Troubleshooting a Fan" on page 75.
Troubleshooting a Fan
Problem
•
System-status indicator is amber.
•
Systems management software issues a fan-related error message.
Troubleshooting Your System
75
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening and Closing the System" on page 38.
4 Locate the faulty fan module indicated by the diagnostic software. For the identification number of
each fan, see "Removing and Installing a Cooling Fan Module" on page 41.
5 Ensure that the faulty fan module’s power cable is firmly attached to the fan power connector on the
system board. See "Cooling Fan Modules" on page 40.
6 If the problem is not resolved, install a new fan module. See "Cooling Fan Modules" on page 40.
7 Close the system. See "Opening and Closing the System" on page 38.
8 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the replacement fan module does not operate, see "Getting Help" on page 95.
Troubleshooting System Memory
Problem
•
Faulty memory module.
•
Faulty system board.
•
Diagnostic indicator code indicates a problem with system memory.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 85.
If diagnostics indicates a fault, follow the corrective action(s) provided by the diagnostic program. If
the problem is not resolved or if the system is not operational, proceed to step 2.
2 Turn off the system and attached peripherals, unplug the system from the power source and press the
power button, and reconnect the system to power.
76
Troubleshooting Your System
3 Turn on the system and attached peripherals and, as the system boots, note the messages on the
screen.
If the amount of system memory detected during POST does not match the amount of memory
installed, proceed to the next step.
If an error message appears, go to step 12.
4 Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 23.
If the amount of memory installed matches the system memory setting, go to step 12.
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6 Open the system. See "Opening and Closing the System" on page 38.
7 Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines"
on page 46.
If the memory modules are populated correctly, continue to the next step.
8 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 48.
9 Close the system. See "Opening and Closing the System" on page 38.
10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
11 Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 23. If the amount of memory installed still does not match the system memory
setting, proceed to the next step.
12 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
13 Open the system. See "Opening and Closing the System" on page 38.
14 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the
module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity
that is known to be good. See "Installing Memory Modules" on page 48.
15 Close the system. See "Opening and Closing the System" on page 38.
16 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
17 As the system boots, observe any error message that appears and the diagnostic indicators on the front
of the system.
18 If the memory problem is still indicated, repeat step 12 through step 17 for each memory module
installed until the faulty memory module is replaced.
If the problem persists after all memory modules have been checked, see "Getting Help" on page 95.
Troubleshooting Your System
77
Troubleshooting an Optical Drive
Problem
•
System cannot read data from a CD or DVD in an optical drive.
•
Optical drive indicator does not blink during boot.
NOTE: DVD devices are data only.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Try using a different CD or DVD that you know works properly.
2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 23.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open the system. See "Opening and Closing the System" on page 38.
6 Ensure that the interface cable is securely connected to the optical drive.
7 Close the system. See "Opening and Closing the System" on page 38.
8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 95.
Troubleshooting a Hard Drive
Problem
•
Device driver error.
•
One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
78
Troubleshooting Your System
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2 If your system has a SAS RAID controller card, perform the following steps.
a
Restart the system and press <Ctrl><C> to enter the RAID configuration utility program.
See the documentation supplied with the RAID controller for information about the
configuration utility.
b
Ensure that the hard drive has been configured correctly for the RAID controller.
c
Exit the configuration utility and allow the system to boot to the operating system.
3 If your system has a SAS controller card, ensure that the required device drivers are installed and are
configured correctly. See the operating system documentation for more information.
4 Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
b
Open the system. See "Opening and Closing the System" on page 38.
c
Verify that the cable connections between the hard drive(s) and the drive controller are correct,
whether the connections are to the SATA connectors on the system board (see Figure 6-2) or a
SAS expansion card.
d
Verify that the drive cables are seated in their connectors.
e
Close the system. See "Opening and Closing the System" on page 38.
f
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 95.
Troubleshooting a SAS RAID Controller Card
NOTE: When troubleshooting a SAS RAID controller card, also see the documentation for your operating system
and the controller card.
Problem
•
Error message indicates a problem with the SAS RAID controller card.
•
SAS RAID controller card performs incorrectly or not at all.
Troubleshooting Your System
79
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
2 Enter the System Setup program and ensure that the SAS RAID controller card is enabled and drivers
are loaded. See "Using the System Setup Program" on page 23.
3 Restart the system and press <Ctrl><C> to enter the SAS RAID controller configuration utility
program.
See the controller's documentation for information about configuration settings.
4 Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
6 Open the system. See "Opening and Closing the System" on page 38.
7 Ensure that the controller card is firmly seated in its connector. See "Expansion Cards" on page 44.
8 If you have a SAS RAID controller card, ensure that the memory module is properly installed.
9 Verify that the cable connections between the drives and the SAS controller card are correct. See
"Installing a Hard Drive" on page 56.
10 Close the system. See "Opening and Closing the System" on page 38.
11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the
problem persists, see "Getting Help" on page 95.
Troubleshooting an Expansion Card
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
80
•
Error message indicates a problem with an expansion card.
•
Expansion card performs incorrectly or not at all.
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening and Closing the System" on page 38.
4 Ensure that the riser board and expansion card are firmly seated in their connectors. See "Installing an
Expansion Card" on page 44 and "Expansion-Card Riser" on page 58.
5 Close the system. See "Opening and Closing the System" on page 38.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8 Open the system. See "Opening and Closing the System" on page 38.
9 Remove the expansion card.
10 Close the system. See "Opening and Closing the System" on page 38.
11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
12 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 95.
13 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
14 Open the system. See "Opening and Closing the System" on page 38.
15 Reinstall the expansion card.
16 Close the system. See "Opening and Closing the System" on page 38.
17 Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 95.
Troubleshooting Your System
81
Troubleshooting the Microprocessors
Problem
•
Error message indicates a processor problem.
•
A heat sink is not installed for each processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on
page 85.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening and Closing the System" on page 38.
4 Ensure that each processor and heat sink are properly installed. See "Removing a Processor" on page 50.
5 Close the system. See "Opening and Closing the System" on page 38.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7 Run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Opening and Closing the System" on page 38.
10 Remove processor 2, leaving only processor 1 installed. See "Removing a Processor" on page 50.
If only one processor is installed, see "Getting Help" on page 95.
11 Close the system. See "Opening and Closing the System" on page 38.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests complete successfully, go to step 19.
14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
15 Open the system. See "Opening and Closing the System" on page 38.
16 Replace processor 1 with another processor of the same capacity. See "Removing a Processor" on
page 50.
17 Close the system. See "Opening and Closing the System" on page 38.
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Troubleshooting Your System
18 Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 1. See "Getting Help" on page 95.
19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
20 Open the system. See "Opening and Closing the System" on page 38.
21 Reinstall the processor that you removed in step 10. See "Removing a Processor" on page 50.
22 Close the system. See "Opening and Closing the System" on page 38.
23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 95.
Troubleshooting Your System
83
84
Troubleshooting Your System
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Dell PowerEdge Diagnostics
To assess a system problem, first use the online Dell™ PowerEdge™ Diagnostics. Dell PowerEdge
Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis
and storage components such as hard drives, physical memory, communications and printer ports,
NICs, CMOS, and more. If you are unable to identify the problem using the PowerEdge Diagnostics,
then use the system diagnostics.
The files required to run PowerEdge Diagnostics for systems running supported Microsoft® Windows®
and Linux operating systems are available at support.dell.com and on the CDs that came with your
system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices.
The system diagnostics menus and options allow you to:
•
Run tests individually or collectively.
•
Control the sequence of tests.
•
Repeat tests.
•
Display, print, or save test results.
•
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error
limit is reached.
•
View help messages that briefly describe each test and its parameters.
•
View status messages that inform you if tests are completed successfully.
•
View error messages that inform you of problems encountered during testing.
Running the System Diagnostics
85
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages. In addition, use only the program that came with your system (or an updated
version of that program).
1 As the system boots, press <F10> during POST.
2 From the utility partition main menu, select Run System Diagnostics, or select Run Memory
Diagnostics if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing.
Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit
the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing
options.
Table 5-1.
86
System Diagnostics Testing Options
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs device tests
that do not require user interaction. Use this option to quickly identify
the source of your problem.
Extended Test
Performs a more thorough check of the system. This test can take an
hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
Running the System Diagnostics
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you
to select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type
or by module, depending on the option you select. Click the (+) next to a device or module to view its
components. Click (+) on any component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
•
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
•
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not
run when you select this option.
•
Show Ending Timestamp — When checked, time stamps the test log.
•
Test Iterations — Selects the number of times the test is run.
•
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following
tabs are available:
•
Results — Displays the test that ran and the result.
•
Errors — Displays any errors that occurred during the test.
•
Help — Displays information about the currently selected device, component, or test.
•
Configuration — Displays basic configuration information about the currently selected device.
•
Parameters — If applicable, displays parameters that you can set for the test.
Running the System Diagnostics
87
88
Running the System Diagnostics
Jumpers and Connectors
This section provides specific information about the system jumpers. It also provides some basic
information on jumpers and switches and describes the connectors on the various boards in the
system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
Figure 6-1. System Board Jumpers
Jumpers and Connectors
89
Table 6-1.
System Board Jumper Settings
Jumper
1
Setting
PWRD_EN
(default)
Description
The password feature is enabled.
The password feature is disabled.
2
NVRM_CLR
(default)
The configuration settings are retained at system boot.
The configuration settings are cleared at the next system
boot. (If the configuration settings become corrupted to
the point where the system will not boot, install the
jumper and boot the system. Remove the jumper before
restoring the configuration information.)
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121.
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed
in detail in "Using the System Setup Program" on page 23. The password jumper enables these password
features or disables them and clears any password(s) currently in use.
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information
Guide.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening and Closing the System" on page 38.
3 Lift up the memory module shroud.
4 Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper on the system board.
5 Close the system.
6 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug
removed. However, before you assign a new system and/or setup password, you must install the jumper
plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.
90
Jumpers and Connectors
7 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
8 Open the system. See "Opening and Closing the System" on page 38.
9 Install the jumper plug on the password jumper.
10 Lower the memory module shroud.
11 Close the system.
12 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
13 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning a System Password" on
page 30.
Jumpers and Connectors
91
System Board Connectors
See Figure 6-2 and Table 6-2 for the location and description of system board connectors.
Figure 6-2. System Board Connectors
1
2
3
4
5
6
7
8
9
22
10
21
20
19
18
17
16
15
92
Jumpers and Connectors
14
13
12
11
Table 6-2.
System Board Connectors
Connector
Description
1
RISER
Riser board connector
2
DIMM5
Memory module connector, slot 5
3
DIMM6
Memory module connector, slot 6
4
DIMM7
Memory module connector, slot 7
5
DIMM8
Memory module connector, slot 8
6
CPU2
Microprocessor 2 connector
7
DIMM1
Memory module connector, slot 1
8
DIMM2
Memory module connector, slot 2
9
DIMM3
Memory module connector, slot 3
10
DIMM4
Memory module connector, slot 4
11
FAN_MOD2
System cooling fan module 2 connector
12
CPU1
Microprocessor 1 connector
13
FAN_MOD1
System cooling fan module 1 connector
14
IDE
Optical drive connector
15
CTRL_PNL
Control panel connector
16
POWER1
Power connector
17
SATA_B
SATA B connector
18
SATA_A
SATA A connector
19
BATTERY
Connector for the 3.0-V battery
20
POWER2
Power connector
21
NVRM_CLR
NVRAM clear jumper
22
PWRD_EN
Password enable jumper
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121.
Jumpers and Connectors
93
Riser Boards
This system supports a riser board with one PCIe expansion slot (Figure 6-3), or a riser board with one
PCI-X expansion slot (Figure 6-4).
Figure 6-3. PCIe Riser Board
Figure 6-4. PCI-X Riser Board
94
Jumpers and Connectors
Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1 Complete the procedures in "Troubleshooting Your System" on page 67.
2 Run the system diagnostics and record any information provided.
3 Make a copy of the Diagnostics Checklist, and fill it out.
4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 95.
5 If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" on page 96 and
"Before You Call" on page 98.
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
Getting Help
95
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
•
Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" on page 98 and then see the contact
information for your region.
96
Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip available when you call. See the contact
information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call, see the contact information for your region.
2 Include a copy of the invoice and a letter describing the reason for the return.
3 Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests
you have run and any error messages reported by the system diagnostics.
4 Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Getting Help
97
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
98
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Description of problem and troubleshooting procedures you performed:
Getting Help
99
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
portable computers, you may contact Dell through the support number listed and your call will be routed
appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.
Country (City)
International Access Code
Country Code
City Code
Anguilla
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
General Support
Antigua and Barbuda
toll-free: 800-335-0031
Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
General Support
Aomen
100
Getting Help
1-800-805-5924
Technical Support (Dell™ Dimension™, Dell
Inspiron™, Dell OptiPlex™, Dell Latitude™, and
Dell Precision™)
0800-105
Technical Support (servers and storage)
0800-105
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: la-techsupport@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Technical Support
toll-free: 0-800-444-0733
Technical Support Services
toll-free: 0-800-444-0724
Sales
Aruba
Area Codes,
Local Numbers, and
Toll-Free Numbers
0-810-444-3355
Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
General Support
Australia (Sydney)
toll-free: 800-1578
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
Technical Support (XPS)
City Code: 2
General Support
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 17
Preferred Accounts/Corporate Support
0820 240 530 17
Switchboard
0820 240 530 00
Bahamas
toll-free: 1300 790 877
13DELL-133355
Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-874-3038
Getting Help
101
Country (City)
International Access Code
Country Code
City Code
Barbados
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
General Support
1-800-534-3142
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Tech Support for XPS
02 481 92 96
Country Code: 32
Tech Support for all other Dell computers
02 481 92 88
City Code: 2
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
General Support
Bolivia
1-877-890-0751
Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
E-mail: BR-TechSupport@dell.com
Country Code: 55
Customer Care and Tech Support
0800 90 3355
City Code: 51
Technical Support Fax
51 2104 5470
Customer Care Fax
51 2104 5480
Sales
0800 722 3498
British Virgin Islands
General Support
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
102
Getting Help
toll-free: 1-866-278-6820
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
Website: support.ca.dell.com
AutoTech (automated Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service (Home/Home Office)
toll-free: 1-800-847-4096
Customer Service (small/med./large business,
government)
toll-free: 1-800-387-5757
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Phone Support (XPS)
toll-free: 1-866-398-8977
Hardware Warranty Phone Support (Home/Home
Office)
toll-free: 1-800-847-4096
Hardware Warranty Phone Support
(small/med./large business, government)
toll-free: 1-800-387-5757
Hardware Warranty Phone Support (printers,
projectors, televisions, handhelds, digital jukebox,
and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
Cayman Islands
Area Codes,
Local Numbers, and
Toll-Free Numbers
1 866 440 3355
E-mail: la-techsupport@dell.com
General Support
Chile (Santiago)
Website: www.dell.com/cl
Country Code: 56
E-mail: la-techsupport@dell.com
City Code: 2
Sales and Customer Support
1-877-262-5415
toll-free: 1230-020-4823
Getting Help
103
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail:
support.dell.com.cn/email
City Code: 592
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Technical Support (XPS)
toll-free: 800 858 0540
Technical Support (Dimension and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
Colombia
592 818 1350
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
General Support
104
Getting Help
01-800-915-4755
Country (City)
International Access Code
Country Code
City Code
Costa Rica
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
General Support
0800-012-0231
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
7010 0074
Country Code: 45
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
Dominican Republic
toll-free: 1-866-278-6821
Website: www.dell.com/do
E-mail: la-techsupport@dell.com
General Support
Ecuador
1-800-156-1588
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
General Support (calling from Guayaquil)
toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-6553355
Getting Help
105
Country (City)
International Access Code
Country Code
City Code
El Salvador
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support
800-6132
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fi_support@dell.com
Country Code: 358
Technical Support
0207 533 555
City Code: 9
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support for XPS
0825 387 129
City Codes: (1) (4)
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
106
Getting Help
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Germany (Frankfurt)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS
069 9792 7222
City Code: 69
Technical Support for all other Dell computers
069 9792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
069 9792-7320
Preferred Accounts Customer Care
069 9792-7320
Large Accounts Customer Care
069 9792-7320
Public Accounts Customer Care
069 9792-7320
Switchboard
069 9792-7000
Greece
Website: support.euro.dell.com
International Access Code: 00
Technical Support
00800-44 14 95 18
Country Code: 30
Gold Service Technical Support
00800-44 14 00 83
Grenada
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
E-mail: la-techsupport@dell.com
General Support
Guatemala
General Support
Guyana
toll-free: 1-866-540-3355
E-mail: la-techsupport@dell.com
1-800-999-0136
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-270-4609
Getting Help
107
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail:
support.dell.com.cn/email
Country Code: 852
India
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (XPS)
00852-3416 6923
Technical Support (Dimension and Inspiron)
00852-2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
00852-2969 3191
Technical Support (servers and storage)
00852-2969 3196
Technical Support (projectors, PDAs, switches,
routers, and so on)
00852-3416 0906
Customer Care
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
Website: support.ap.dell.com
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support (XPS computers)
0802 506 8033
or toll-free: 1800 425 2066
Technical Support (portables, desktops, servers, and
storage)
108
Getting Help
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 353
Sales
City Code: 1
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
1850 200 982
Technical Support
Technical Support for XPS computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
General
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dial within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Getting Help
109
Country (City)
International Access Code
Country Code
City Code
Jamaica
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail: la-techsupport@dell.com
General Support (dial from within Jamaica only)
1-800-440-9205
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (XPS)
Country Code: 81
Technical Support outside of Japan (XPS)
044-520-1235
City Code: 44
XPS Customer Care (if ordered items are missing or
have been damaged during shipment)
044-556-4240
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (Dell PowerApp™, Dell
PowerEdge™, Dell PowerConnect™, and Dell
PowerVault™)
Technical Support outside of Japan (PowerApp,
PowerEdge, PowerConnect, and PowerVault)
Technical Support (projectors, PDAs, printers,
routers)
Technical Support outside of Japan (projectors,
PDAs, printers, routers)
110
Getting Help
toll-free: 0120-937-786
toll-free: 0120-198-226
81-44-520-1435
toll-free: 0120-198-433
81-44-556-3894
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Support
toll-free: 080-200-3800
Country Code: 82
Technical Support (XPS)
toll-free: 080-999-0283
City Code: 2
Support (Dimension, PDA, Electronics, and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
Latin America
Fax
2194-6202
Switchboard
2194-6000
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Support
Country Code: 352
Home/Small Business Sales
342 08 08 075
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
Country Code: 853
Customer Service (Xiamen, China)
toll-free: 0800 105
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Getting Help
111
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (XPS)
toll-free: 1800 885 784
Country Code: 60
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
City Code: 4
Mexico
E-mail: la-techsupport@dell.com
International Access Code: 00
Customer Technical Support
Country Code: 52
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
E-mail: la-techsupport@dell.com
General Support
Netherlands Antilles
General Support
112
Getting Help
toll-free: 1-866-278-6822
E-mail: la-techsupport@dell.com
001-800-882-1519
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
Website: support.ap.dell.com
International Access Code: 00
E-mail: support.ap.dell.com/contactus
Country Code: 64
Technical Support (XPS)
General Support
Nicaragua
toll-free: 0800 335 540
0800 441 567
E-mail: la-techsupport@dell.com
General Support
001-800-220-1377
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
815 35 043
Country Code: 47
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Panama
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
E-mail: la-techsupport@dell.com
General Support
Peru
011-800-507-1264
E-mail: la-techsupport@dell.com
General Support
0800-50-669
Getting Help
113
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
Technical Support
Country Code: 351
Customer Care
Sales
Fax
Puerto Rico
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
E-mail: la-techsupport@dell.com
General Support
St. Kitts and Nevis
707200149
800 300 413
1-877-537-3355
Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
General Support
St. Lucia
toll-free: 1-866-540-3355
Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-464-4352
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
General Support
114
Getting Help
toll-free: 1-866-464-4353
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Singapore (Singapore)
NOTE: The phone numbers in this section should be
International Access Code: 005
called from within Singapore or Malaysia only.
Country Code: 65
Website: support.ap.dell.com
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (XPS)
toll-free: 1800 394 7464
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1 800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1 800 394 7478
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
Getting Help
115
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
0771 340 340
Country Code: 46
Technical Support for all other Dell products
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
Technical Support for XPS
0848 33 88 57
City Code: 22
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
116
Getting Help
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: support.dell.com.cn/email
Country Code: 886
Technical Support (XPS)
toll-free: 0080 186 3085
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 0080 186 1011
Technical Support (servers and storage)
toll-free: 0080 160 1256
Customer Care
toll-free: 0080 160 1250
(option 5)
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Country Code: 66
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
General Support
Turks and Caicos Islands
toll-free: 1-888-799-5908
Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-441-4735
Getting Help
117
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sales
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Care
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts Customer Care
01344 373 186
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred
Accounts/PCA [1000+ employees])
0870 908 0500
Technical Support for all other products
0870 353 0800
General
Home and Small Business Fax
Uruguay
0870 907 4006
Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
General Support
118
Getting Help
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
toll-free: 1-877-459-7298
Americas Consumer XPS Support
toll-free: 1-800-232-8544
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Support for printers, projectors, PDAs, and MP3
players
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Getting Help
119
Country (City)
International Access Code
Country Code
City Code
U.S. Virgin Islands
Department Name or Service Area,
Website and E-Mail Address
E-mail: la-techsupport@dell.com
General Support
Venezuela
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-877-702-4360
Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
General Support
120
Getting Help
0800-100-4752
Glossary
This section defines or identifies technical terms,
abbreviations, and acronyms used in your system
documents.
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A
standard interface for enabling the operating system to
direct configuration and power management.
ambient temperature — The temperature of the area or
room where the system is located.
ANSI — American National Standards Institute. The
primary organization for developing technology standards
in the U.S.
application — Software designed to help you perform a
specific task or series of tasks. Applications run from the
operating system.
ASCII — American Standard Code for Information
Interchange.
asset tag — An individual code assigned to a system,
usually by an administrator, for security or tracking
purposes.
backup — A copy of a program or data file. As a
precaution, back up your system’s hard drive on a regular
basis. Before making a change to the configuration of your
system, back up important start-up files from your
operating system.
backup battery — A battery that maintains system
configuration, date, and time information in a special
section of memory when the system is turned off.
BIOS — Basic input/output system. Your system’s BIOS
contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and
peripheral devices
• Miscellaneous functions, such as system messages
bit — The smallest unit of information interpreted by
your system.
blade — A module that contains a processor, memory, and
a hard drive. The modules are mounted into a chassis that
includes power supplies and fans.
BMC — Baseboard management controller.
boot routine — A program that clears all memory,
initializes devices, and loads the operating system when
you start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your
system by pressing <Ctrl><Alt><Del>. Otherwise, you
must restart the system by pressing the reset button or by
turning the system off and then back on.
bootable diskette — A diskette that is used to start your
system if the system will not boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components
of a system. Your system contains an expansion bus that
allows the processor to communicate with controllers for
the peripheral devices connected to the system. Your
system also contains an address bus and a data bus for
communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or
instructions for quick data retrieval. When a program
makes a request to a disk drive for data that is in the
cache, the disk-cache utility can retrieve the data from
RAM faster than from the disk drive.
Glossary
121
CD — Compact disc. CD drives use optical technology to
read data from CDs.
DIMM — Dual in-line memory module. See also memory
module.
cm — Centimeter(s).
DIN — Deutsche Industrie Norm.
cmos — Complementary metal-oxide semiconductor.
directory — Directories help keep related files organized
on a disk in a hierarchical, “inverted tree” structure. Each
disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories.
Subdirectories may contain additional directories
branching off them.
component — As they relate to DMI, components
include operating systems, computer systems, expansion
cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that
are defined as relevant to that component.
COMn — The device names for the serial ports on your
system.
control panel — The part of the system that contains
indicators and controls, such as the power button and
power indicator.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and a peripheral.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they
are specially designed, MS-DOS® programs are limited to
running in conventional memory.
coprocessor — A chip that relieves the system’s processor
of specific processing tasks. A math coprocessor, for
example, handles numeric processing.
CPU — Central processing unit. See processor.
DC — Direct current.
DMA — Direct memory access. A DMA channel allows
certain types of data transfer between RAM and a device
to bypass the processor.
DMI — Desktop Management Interface. DMI enables
the management of your system’s software and hardware
by collecting information about the system’s components,
such as the operating system, memory, peripherals,
expansion cards, and asset tag.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com, into IP
addresses, such as 143.166.83.200.
DRAM — Dynamic random-access memory. A system’s
RAM is usually made up entirely of DRAM chips.
DVD — Digital versatile disc.
ECC — Error checking and correction.
EEPROM — Electronically erasable programmable readonly memory.
DDR — Double-data rate. A technology in memory
modules that potentially doubles the output.
EMC — Electromagnetic compatibility.
device driver — A program that allows the operating
system or some other program to interface correctly with a
peripheral. Some device drivers—such as network
drivers—must be loaded from the config.sys file or as
memory-resident programs (usually, from the
autoexec.bat file). Others must load when you start the
program for which they were designed.
ESD — Electrostatic discharge.
DHCP — Dynamic Host Configuration Protocol. A
method of automatically assigning an IP address to a
client system.
diagnostics — A comprehensive set of tests for your
system.
122
Glossary
EMI — Electromagnetic interference.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus
that allows the processor to communicate with controllers
for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI
adapter, that plugs into an expansion-card connector on
the system board. An expansion card adds some
specialized function to the system by providing an
interface between the expansion bus and a peripheral.
expansion-card connector — A connector on the system
board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure
used by MS-DOS to organize and keep track of file
storage. The Microsoft® Windows® operating systems can
optionally use a FAT file system structure.
FBD — Fully buffered DIMM.
flash memory — A type of EEPROM chip that can be
reprogrammed from a utility on diskette while still
installed in a system; most EEPROM chips can only be
rewritten with special programming equipment.
format — To prepare a hard drive or diskette for storing
files. An unconditional format deletes all data stored on
the disk.
FSB — Front-side bus. The FSB is the data path and
physical interface between the processor and the main
memory (RAM).
ft — Feet.
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or
1,073,741,824 bytes. However, when referring to harddrive capacity, the term is usually rounded to
1,000,000,000 bytes.
graphics mode — A video mode that can be defined as x
horizontal by y vertical pixels by z colors.
group — As it relates to DMI, a group is a data structure
that defines common information, or attributes, about a
manageable component.
guarding — A type of data redundancy in which a set of
physical drives stores data and an additional drive stores
parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often
used in programming to identify addresses in the system’s
RAM and I/O memory addresses for devices. In text,
hexadecimal numbers are often followed by h.
headless system — A system or device that functions
without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network
using an Internet browser.
host adapter — A host adapter implements
communication between the system’s bus and the
controller for a peripheral device. (Hard-drive controller
subsystems include integrated host adapter circuitry.) To
add a SCSI expansion bus to your system, you must install
or connect the appropriate host adapter.
hot plug — Describes the feature of the system that
enables you to swap a component of the system while the
system is running.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a
monitor is an output device. In general, I/O activity can be
differentiated from computational activity.
ID — Identification.
IDE — Integrated drive electronics. A standard interface
between the system board and storage devices.
integrated mirroring — Provides simultaneous physical
mirroring of two drives. Integrated mirroring functionality
is provided by the system’s hardware. See also mirroring.
internal processor cache — An instruction and data cache
built into the processor.
IP — Internet Protocol.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be
sent to or received by a peripheral device travels by an IRQ
line to the processor. Each peripheral connection must be
assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices
simultaneously.
jumper — Small blocks on a circuit board with two or
more pins emerging from them. Plastic plugs containing a
wire fit down over the pins. The wire connects the pins
and creates a circuit, providing a simple and reversible
method of changing the circuitry in a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
Glossary
123
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
MAC address — Media Access Control address. Your
system’s unique hardware number on a network.
KBps — Kilobyte(s) per second.
mAh — Milliampere-hour(s).
key combination — A command requiring you to press
multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
Mb — Megabit(s); 1,048,576 bits.
kg — Kilogram(s); 1000 grams.
MB — Megabyte(s); 1,048,576 bytes. However, when
referring to hard-drive capacity, the term is often rounded
to mean 1,000,000 bytes.
kHz — Kilohertz.
Mbps — Megabits per second.
KMM — Keyboard/monitor/mouse.
MBps — Megabytes per second.
KVM — Keyboard/video/mouse. KVM refers to a switch
that allows selection of the system from which the video
is displayed and for which the keyboard and mouse are
used.
MBR — Master boot record.
LAN — Local area network. A LAN is usually confined to
the same building or a few nearby buildings, with all
equipment linked by wiring dedicated specifically to the
LAN.
memory address — A specific location, usually expressed
as a hexadecimal number, in the system’s RAM.
memory module — A small circuit board containing
DRAM chips that connects to the system board.
lb — Pound(s).
memory — An area in your system that stores basic system
data. A system can contain several different forms of
memory, such as integrated memory (ROM and RAM)
and add-in memory modules (DIMMs).
LCD — Liquid crystal display.
MHz — Megahertz.
LED — Light-emitting diode. An electronic device that
lights up when a current is passed through it.
mirroring — A type of data redundancy in which a set of
physical drives stores data and one or more sets of
additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also
guarding, integrated mirroring, striping, and RAID.
LGA — Land grid array. A type of processor socket. Unlike
the PGA interface, the LGA interface has no pins on the
chip; instead, the chip has pads that contact pins on the
system board.
Linux — A UNIX-like operating system that runs on a
variety of hardware systems. Linux is open source
software, which is freely available; however, the full
distribution of Linux along with technical support and
training are available for a fee from vendors such as
Red Hat Software.
local bus — On a system with local-bus expansion
capability, certain peripheral devices (such as the video
adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LVD — Low voltage differential.
mm — Millimeter(s).
ms — Millisecond(s).
MS-DOS® — Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the
concepts used for implementing shared storage on a
network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to
serve specific storage needs.
NIC — Network interface controller. A device that is
installed or integrated in a system to allow connection to a
network.
m — Meter(s).
NMI — Nonmaskable interrupt. A device sends an NMI
to signal the processor about hardware errors.
mA — Milliampere(s).
ns — Nanosecond(s).
124
Glossary
NTFS — The NT File System option in the
Windows 2000 operating system.
NVRAM — Nonvolatile random-access memory. Memory
that does not lose its contents when you turn off your
system. NVRAM is used for maintaining the date, time,
and system configuration information.
parity — Redundant information that is associated with a
block of data.
partition — You can divide a hard drive into multiple
physical sections called partitions with the fdisk
command. Each partition can contain multiple logical
drives. You must format each logical drive with the format
command.
PCI — Peripheral Component Interconnect. A standard
for local-bus implementation.
PDU — Power distribution unit. A power source with
multiple power outlets that provides electrical power to
servers and storage systems in a rack.
peripheral — An internal or external device, such as a
diskette drive or keyboard, connected to a system.
PGA — Pin grid array. A type of processor socket that
allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 640 x 480, is expressed as the number
of pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system
loads when you turn on your system, the POST tests
various system components such as RAM and hard drives.
processor — The primary computational chip inside the
system that controls the interpretation and execution of
arithmetic and logic functions. Software written for one
processor must usually be revised to run on another
processor. CPU is a synonym for processor.
protected mode — An operating mode that allows
operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
• Virtual memory, a method for increasing addressable
memory by using the hard drive
The Windows 2000 and UNIX 32-bit operating systems
run in protected mode. MS-DOS cannot run in protected
mode.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of
booting a system via a LAN (without a hard drive or
bootable diskette).
RAID — Redundant array of independent disks. A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50. See also guarding,
mirroring, and striping.
RAM — Random-access memory. The system’s primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off
your system.
RAS — Remote Access Service. This service allows users
running the Windows operating system to remotely access
a network from their system using a modem.
readme file — A text file, usually shipped with software or
hardware, that contains information supplementing or
updating the product’s documentation.
read-only file — A read-only file is one that you are
prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some
programs essential to its operation in ROM code. A ROM
chip retains its contents even after you turn off your
system. Examples of code in ROM include the program
that initiates your system’s boot routine and the POST.
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
RTC — Real-time clock.
SAS — Serial-attached SCSI.
Glossary
125
SATA — Serial Advanced Technology Attachment. A
standard interface between the system board and storage
devices.
SVGA — Super video graphics array. VGA and SVGA are
video standards for video adapters with greater resolution
and color display capabilities than previous standards.
SCSI — Small computer system interface. An I/O bus
interface with faster data transmission rates than standard
ports.
system board — As the main circuit board, the system
board usually contains most of your system’s integral
components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
SDRAM — Synchronous dynamic random-access
memory.
sec — Second(s).
SEL — System event log. Used in the system
management software to record system events and errors.
serial port — An I/O port used most often to connect a
modem to your system. You can usually identify a serial
port on your system by its 9-pin connector.
service tag — A bar code label on the system used to
identify it when you call Dell for technical support.
simple disk volume — The volume of free space on a
single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures
to the system BIOS and then display an error message on
the screen.
SMP — Symmetric multiprocessing. Used to describe a
system that has two or more processors connected via a
high-bandwidth link and managed by an operating
system, where each processor has equal access to I/O
devices.
SNMP — Simple Network Management Protocol. A
standard interface that allows a network manager to
remotely monitor and manage workstations.
spanning — Spanning, or concatenating, disk volumes
combines unallocated space from multiple disks into one
logical volume, allowing more efficient use of all the space
and all drive letters on a multiple-disk system.
striping — Disk striping writes data across three or more
disks in an array, but only uses a portion of the space on
each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several
stripes on the same set of disks in an array. See also
guarding, mirroring, and RAID.
126
Glossary
system configuration information — Data stored in
memory that tells a system what hardware is installed and
how the system should be configured for operation.
system diskette — See bootable diskette.
system memory — See RAM.
System Setup program — A BIOS-based program that
allows you to configure your system’s hardware and
customize the system’s operation by setting features such
as password protection. Because the System Setup
program is stored in NVRAM, any settings remain in
effect until you change them again.
system.ini file — A start-up file for the Windows
operating system. When you start Windows, it consults
the system.ini file to determine a variety of options for the
Windows operating environment. Among other things,
the system.ini file records which video, mouse, and
keyboard drivers are installed for Windows.
TCP/IP — Transmission Control Protocol/Internet
Protocol.
termination — Some devices (such as the last device at
each end of a SCSI cable) must be terminated to prevent
reflections and spurious signals in the cable. When such
devices are connected in a series, you may need to enable
or disable the termination on these devices by changing
jumper or switch settings on the devices or by changing
settings in the configuration software for the devices.
UNIX — Universal Internet Exchange. UNIX, the
precursor to Linux, is an operating system written in the
C programming language.
uplink port — A port on a network hub or switch used to
connect to other hubs or switches without requiring a
crossover cable.
UPS — Uninterruptible power supply. A battery-powered
unit that automatically supplies power to your system in
the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a
single connection point for multiple USB-compliant
devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—
memory, disk drives, or printers, for example.
UTP — Unshielded twisted pair. A type of wiring used to
connect systems in a business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video
standards for video adapters with greater resolution and
color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in
combination with the monitor) your system’s video
capabilities. A video adapter may be integrated into the
system board or may be an expansion card that plugs into
an expansion slot.
video driver — A program that allows graphics-mode
application programs and operating systems to display at a
chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter
installed in the system.
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the win.ini
file to determine a variety of options for the Windows
operating environment. The win.ini file also usually
includes sections that contain optional settings for
Windows application programs that are installed on the
hard drive.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require
MS-DOS and that provides advanced operating system
performance, improved ease of use, enhanced workgroup
functionality, and simplified file management and
browsing.
Windows Powered — A Windows operating system
designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file
service for network clients.
Windows Server® 2003 — A set of Microsoft software
technologies that enable software integration through the
use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be
communicated between otherwise unconnected sources.
XML — Extensible Markup Language. XML is a way to
create common information formats and to share both the
format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
video memory — Most VGA and SVGA video adapters
include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily
influences the number of colors that a program can
display (with the appropriate video drivers and monitor
capabilities).
video resolution — Video resolution (800 x 600, for
example) is expressed as the number of pixels across by
the number of pixels up and down. To display a program
at a specific graphics resolution, you must install the
appropriate video drivers and your monitor must support
the resolution.
W — Watt(s).
Glossary
127
128
Glossary
Index
A
alert messages, 22
B
back-panel features, 13
baseboard management
controller. See BMC.
battery
replacing, 59
troubleshooting, 74
cooling fan modules
removing, 40
replacing, 41
troubleshooting, 75
cooling shroud
removing, 39
replacing, 40
cover
closing, 39
opening, 38
bezel
removing, 37
replacing, 37
D
BMC
configuration, 33
setup module, 10
diagnostic messages, 22
boot device
configuring, 57
external devices
connecting, 13
F
fan modules, 40
front-panel features, 11
Dell
contacting, 99-100
diagnostics
advanced testing options, 87
testing options, 86
when to use, 86
C
E
CD/DVD drive
See optical drive.
error messages, 23
connectors
expansion-card riser board, 94
system board, 92
expansion-card riser board
available options, 44
connectors, 94
installing, 59
PCI buses, 94
removing, 58
expansion cards
installing, 44
removing, 45
troubleshooting, 80
G
guidelines for memory
installation, 46
H
hard drive (SAS/SATA)
boot device, 57
installing, 56
troubleshooting, 78
heat sink (processor)
installing, 53
removing, 50
control panel assembly
installing, 62
removing, 61
Index
129
130
Index
I
M
indicators
back-panel, 13
front-panel, 11
NIC, 14
power, 13
memory modules (DIMMs)
configuring, 46
installing, 48
removing, 49
troubleshooting, 76
installing
control panel assembly, 62
expansion card, 44
expansion-card riser board, 59
memory modules, 48
optical drive, 54
processor, 50, 52
SAS/SATA hard drives, 56
system board, 64
messages
alert, 22
diagnostic, 22
error, 23
system, 16
warning, 22
mouse
troubleshooting, 70
internal hard drives, 55
IRQs
avoiding conflicts, 68
line assignments, 68
N
NIC
indicators, 14
troubleshooting, 72
J
jumpers, 89
O
K
optical drive
installing, 54
removing, 54
troubleshooting, 78
keyboard
troubleshooting, 70
keystrokes
startup, 10
system setup program, 24
130
Index
P
passwords
disabling, 90
setup, 30
system, 30
PCI buses
riser board options, 44, 94
POST keystrokes, 10
power indicator, 13
power supply
removing, 42
replacing, 43
troubleshooting, 74
PowerNow!, 28
processor
installing, 52
replacing, 50
troubleshooting, 82
upgrades, 50
PXE boot
entering, 10
R
RAID controller
installing, 56
troubleshooting, 79
recommended tools, 35
removing
bezel, 37
control panel assembly, 61
cooling fan module, 40
cover, 38
expansion card, 45
expansion-card riser board, 58
memory modules, 49
optical drive, 54
power supply, 42
system battery, 59
system board, 63
replacing
cooling fan module, 41
power supply, 43
processor, 50
system battery, 59
S
safety, 67
SAS configuration utility
entering, 10
SAS hard drives, 55
SAS RAID controller
installing, 56
troubleshooting, 79
SATA hard drives, 55
serial I/O device
troubleshooting, 71
setup password, 30
assigning, 32
changing, 33
enabling, 32
startup keystrokes, 10
support
contacting Dell, 99-100
system
closing, 39
opening, 38
system board
connectors, 92
installing, 64
jumpers, 89
removing, 63
system diagnostics
entering, 10
system messages, 16
system password, 30
assigning, 30
changing, 32
deleting, 32
enabling, 30
system security, 31
system setup program
CPU Information screen, 27
entering, 10, 23
exiting, 30
Integrated Devices screen, 28
main screen, 24
Memory Information
screen, 27
navigation keys, 24
options, 24
System Securtiy screen, 29
using, 24
troubleshooting (continued)
mouse, 70
NIC, 72
optical drive, 78
power problems, 68
power supply, 74
processor, 82
RAID controller, 79
serial I/O device, 71
start-up routine, 67
system battery, 74
system cooling problems, 75
USB device, 71
video, 69
wet system, 72
U
USB device
troubleshooting, 71
V
T
tools needed, 35
troubleshooting
cooling fan modules, 75
damaged system, 73
equipment check, 68
expansion card, 80
external connections, 69
hard drive, 78
keyboard, 70
memory, 76
video
troubleshooting, 69
W
warning messages, 22
Z
ZIF socket, 50
Index
131
132
Index
132
Index
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