Dell PowerEdge 6950 Hardware Owner's Manual

Dell™ PowerEdge™ 6950 Systems
Hardware Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation;
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model EMU01
September 2006
P/N PM296
A00
Contents
1
About Your System .
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Other Information You May Need
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Accessing System Features During Startup .
10
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15
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16
Back-Panel Features and Indicators
Connecting External Devices .
Power Indicator Codes.
NIC Indicator Codes
LCD Status Messages
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24
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24
Warning Messages
2
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30
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30
Diagnostics Messages .
Alert Messages
16
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Solving Problems Described by LCD Status Messages
Removing LCD Status Messages . . . . . . . . . . . .
System Messages
9
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Front-Panel Features and Indicators
Hard-Drive Indicator Codes.
9
Using the System Setup Program
Entering the System Setup Program .
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31
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32
Responding to Error Messages . .
Using the System Setup Program .
System Setup Options
Main Screen . . . . . . . .
Memory Information Screen
CPU Information Screen . .
Integrated Devices Screen .
System Security Screen . .
Exit Screen . . . . . . . . .
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Contents
3
System and Setup Password Features.
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38
Using the System Password
Using the Setup Password .
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38
40
Disabling a Forgotten Password.
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41
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41
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42
42
Baseboard Management Controller Configuration
Entering the BMC Setup Module .
BMC Setup Module Options . . .
3
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Installing System Components
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43
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44
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Recommended Tools .
Inside the System
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47
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48
Removing and Replacing the Optional Front Bezel
Opening and Closing the System
Opening the System .
Closing the System .
Cooling Fans
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48
49
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49
Removing a Cooling Fan
Replacing a Cooling Fan
Cooling Shrouds
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Removing the Cooling Shrouds .
Replacing the Cooling Shrouds .
Power Supplies
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49
50
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51
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52
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52
Removing a Power Supply
Replacing a Power Supply
Expansion Cards
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52
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55
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56
Expansion Card Installation Guidelines .
Installing an Expansion Card . . . . . .
Removing an Expansion Card . . . . . .
RAC Card
System Memory
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General Memory Module Installation Guidelines
Installing Memory Modules. . . . . . . . . . . .
Removing Memory Modules . . . . . . . . . . .
4
Contents
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Processors
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Processor VRMs
62
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62
64
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66
Removing a Processor
Installing a Processor .
Installing a VRM
Removing a VRM
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Installing a Diskette Drive .
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68
Installing an Optical Drive .
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70
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Hard Drives .
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Before You Begin . . . . . . . . . . . . . . . .
Configuring the Boot Device . . . . . . . . . .
Removing a Drive Blank . . . . . . . . . . . .
Installing a Drive Blank . . . . . . . . . . . . .
Removing a Hot-Plug Hard Drive . . . . . . . .
Installing a Hot-Plug Hard Drive . . . . . . . .
Replacing a Hard Drive in a Hard-Drive Carrier
SAS Controller Cards
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77
Removing a SAS Controller Card . . . . . . . . .
Installing a SAS Controller Card . . . . . . . . .
Installing the SAS RAID Controller Card Battery .
Connecting an External SAS Tape Drive
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78
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78
Connecting an External Fibre Channel Storage Device .
System Battery
Replacing the System Battery
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80
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Control Panel Assembly (Service-Only Procedure) .
Removing the Control Panel
Installing the Control Panel .
78
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Fan Interposer Board (Service-Only Procedure)
Removing a Fan Interposer Board
Installing a Fan Interposer Board .
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82
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84
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Power Distribution Board (Service-Only Procedure) .
Removing the Power Distribution Board
Installing the Power Distribution Board
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Contents
5
Chassis Intrusion Switch (Service-Only Procedure)
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86
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Removing the Chassis Intrusion Switch
Installing the Chassis Intrusion Switch .
SAS Backplane (Service-Only Procedure)
Removing the SAS Backplane
Installing the SAS Backplane .
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89
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System Board (Service-Only Procedure)
Removing the System Board
Installing the System Board.
4
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Troubleshooting Your System
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Safety First—For You and Your System
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97
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97
Start-Up Routine
Checking Basic Power Problems
Checking the Equipment .
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98
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101
Troubleshooting IRQ Assignment Conflicts .
Troubleshooting External Connections . . .
Troubleshooting the Video Subsystem . . .
Troubleshooting the Keyboard . . . . . . .
Troubleshooting the Mouse . . . . . . . . .
Troubleshooting Serial I/O Problems
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102
Troubleshooting a Wet System.
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103
Troubleshooting a Damaged System.
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103
Troubleshooting the System Battery .
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104
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105
Troubleshooting Power Supplies
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105
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106
Troubleshooting System Cooling Problems
Troubleshooting a Fan
6
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101
101
Troubleshooting a Serial I/O Device
Troubleshooting a USB Device . . .
Troubleshooting a NIC
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Troubleshooting System Memory
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106
Troubleshooting a Diskette Drive
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108
Contents
Troubleshooting an Optical Drive
Troubleshooting a Hard Drive
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109
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110
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111
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112
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113
Troubleshooting a SAS Controller or SAS RAID Controller .
Troubleshooting an External SAS Tape Drive .
Troubleshooting Expansion Cards .
Troubleshooting the Microprocessors
5
Running the System Diagnostics .
System Diagnostics Features
117
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117
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117
When to Use the System Diagnostics
Running the System Diagnostics
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118
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118
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118
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118
System Diagnostics Testing Options.
Using the Custom Test Options
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119
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121
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121
Selecting Devices for Testing . . .
Selecting Diagnostics Options . .
Viewing Information and Results .
Jumpers and Connectors .
System Board Jumpers.
Disabling a Forgotten Password.
System Board Connectors
Getting Help
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123
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124
SAS Backplane Board Connectors
7
114
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Using Dell PowerEdge Diagnostics .
6
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127
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129
Technical Assistance
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Online Services . .
AutoTech Service .
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129
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Contents
7
Automated Order-Status Service .
Technical Support Service . . . .
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Dell Enterprise Training and Certification .
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Problems With Your Order .
Product Information
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Before You Call .
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132
Contacting Dell .
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163
Returning Items for Warranty Repair or Credit
Glossary
Index .
8
130
130
Contents
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
•
Front or back panel indicators
•
LCD status messages
•
System messages
•
Warning messages
•
Diagnostics messages
•
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
•
The Rack Installation Guide or Rack Installation Instructions included with your rack solution
describes how to install your system into a rack.
•
The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
•
CDs included with your system provide documentation and tools for configuring and managing
your system.
•
Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
•
Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
•
Documentation for any components you purchased separately provides information to configure
and install these options.
About Your System
9
•
Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
•
Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
10
Keystroke
Description
<F2>
Enters the System Setup program. See "Using the System Setup Program" on page 31.
<F10>
Enters the System Diagnostics program. See "Running the System Diagnostics" on page 118.
<F11>
Enters the boot mode selection screen, allowing you to choose a boot device.
<F12>
Exits PXE boot.
<Ctrl+E>
Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to
the system event log (SEL). See the BMC User’s Guide for more information on setup and use
of BMC.
<Ctrl+C>
Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.
<Ctrl+S>
Option is displayed only if you have PXE support enabled through the System Setup Program (see
"Integrated Devices Screen" on page 36). This keystroke allows you to configure NIC settings for
PXE boot. For more information, see the documentation for the integrated NIC.
<Ctrl+D>
If you have the optional Dell Remote Access Controller (DRAC) installed, this keystroke allows
access to selected DRAC configuration settings. See the DRAC User’s Guide for more information
on setup and use of DRAC.
About Your System
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the
system's front panel.
Figure 1-1. Front-Panel Features and Indicators
2
3
4
5
6
7
8
1
Table 1-2.
Front-Panel LED Indicators, Buttons, and Connectors
Item
Indicator, Button, or Connector
1
Power-on indicator, power
button
The power button controls the DC power supply output
to the system.
NOTE: If you turn off the system using the power button
and the system is running an ACPI-compliant operating
system, the system performs a graceful shutdown before
the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off
immediately after the power button is pressed.
2
NMI button
Used to troubleshoot software and device driver errors
when using certain operating systems. This button can
be pressed using the end of a paper clip.
Icon
Description
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
3
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pushed, the blue system
status indicator on the front and back blinks until one of
the buttons is pushed again.
About Your System
11
Table 1-2.
Front-Panel LED Indicators, Buttons, and Connectors (continued)
Item
Indicator, Button, or Connector
4
LCD display
Icon
Description
Provides system ID, status information, and system error
messages.
The LCD display lights during normal system operation.
Both the systems management software and the
identification buttons located on the front and back of
the system can cause the LCD to flash blue to identify a
particular system.
The LCD display lights amber when the system needs
attention due to a problem with power supplies, fans,
system temperature, or hard drives.
NOTE: If the system is connected to AC power and an
error has been detected, the LCD display lights amber
regardless of whether the system has been powered on.
5
USB connectors (2)
Connects USB 2.0-compliant devices to the system.
6
Video connector
Connects a monitor to the system.
7
Hard drives (optional)
Five 3.5" drives.
8
Optical drive and diskette drive
(optional)
Optional slimline optical drive and diskette drive
NOTE: DVD devices are data only.
12
About Your System
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—a drive-activity indicator and a drive-status indicator. See
Figure 1-2.
Figure 1-2. Hard-Drive Indicators
1
1
drive-status indicator (green
and amber)
2
2
green drive-activity indicator
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive
events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the
drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive
ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for
operation" pattern appears, followed by the "drive online" pattern.
Table 1-3.
Hard-Drive Indicator Patterns for RAID
Condition
Drive-Status Indicator Pattern
Identify drive/preparing for
removal
Blinks green two times per second
Drive ready for insertion or
removal
Off
NOTE: The drive status indicator remains off until all hard drives are
initialized after system power is applied. Drives are not ready for
insertion or removal during this time.
Drive predicted failure
Blinks green, amber, and off.
Drive failed
Blinks amber four times per second.
Drive rebuilding
Blinks green slowly.
Drive online
Steady green.
Rebuild halted
Blinks green three seconds, amber three seconds, and off six seconds.
About Your System
13
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-3. Back-Panel Features and Indicators
2
3
4
5
6
7
1
8
10
11
9
1
serial connector
2
video connector
3
USB connectors (2)
4
NIC2 connector
5
NIC1 connector
6
remote access controller port
(optional)
7
expansion-card slots
8
power supply 2
9
system status indicator
11
power supply 1
10 system identification button
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
•
Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation
and configuration instructions.
•
Always attach external devices while your system is turned off. Next, turn on any external devices
before turning on the system (unless the documentation for the device specifies otherwise).
For information about individual connectors, see "Jumpers and Connectors" on page 121. For information
about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program"
on page 31.
14
About Your System
Power Indicator Codes
The power button on the front panel controls the power input to the system's power supplies. The power
indicator can provide information on power status (see Figure 1-1). Table 1-4 lists the power button
indicator codes.
Table 1-4. Power Button Indicators
Indicator
Function
On
Indicates that power is supplied to the system and the system is operational.
Off
Indicates that no power is supplied to the system.
The indicators on the power supplies show whether power is present or whether a power fault has
occurred (see Figure 1-4).
Table 1-5.
Power Supply Indicators
Indicator
Function
Power supply status
Green indicates that the power supply is operational.
Power supply fault
Amber indicates a problem with the power supply.
AC line status
Green indicates that a valid AC source is connected to the power supply.
Figure 1-4. Power Supply Indicators
1
1
power supply status indicator
2
2
3
power supply fault indicator
3
AC line status indicator
About Your System
15
NIC Indicator Codes
Each NIC on the system back panel has an indicator that provides information on network activity and
link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes.
Figure 1-5. NIC Indicators
1
1
2
link indicator
2
activity indicator
Table 1-6. NIC Indicator Codes
Indicator
Indicator Code
Link and activity indicators are off
The NIC is not connected to the network.
Link indicator is green
The NIC is connected to a valid link partner on the network.
Activity indicator is blinking amber
Network data is being sent or received.
LCD Status Messages
The system's control panel LCD provides status messages to signify when the system is operating
correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error
condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-7
lists the LCD status messages that can occur and the probable cause for each message. The LCD
messages refer to events recorded in the System Event Log (SEL). For information on the SEL and
configuring system management settings, see the systems management software documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears
on the LCD. Record the code, then see "Getting Help" on page 129.
16
About Your System
Table 1-7.
LCD Status Messages
Line 1
Message
Line 2
Message
Causes
Corrective Actions
N/A
SYSTEM NAME
A 62-character string that can be This message is for information
defined by the user in the System only.
Setup program.
You can change the system string
The SYSTEM NAME displays
in the System Setup program. See
under the following conditions: "Using the System Setup
Program" on page 31.
• The system is powered on.
• The power is off and active
POST errors are displayed.
E1000
FAILSAFE, Call
Support
E1A14
SAS Cable A
SAS cable A is unseated, missing, Check the cable connection to
or bad.
the SAS backplane. See "SAS
Backplane Board Connectors" on
page 127.
E1A15
SAS Cable B
SAS cable B is unseated, missing, Check the cable connection to
or bad.
the SAS backplane. See "SAS
Backplane Board Connectors" on
page 127.
E1114
Temp Ambient
Ambient system temperature is
out of acceptable range.
E1210
CMOS Batt
CMOS battery is missing, or the See "Troubleshooting the System
voltage is out of acceptable range. Battery" on page 104.
E1211
ROMB Batt
RAID battery is either missing,
Reseat the RAID battery. See
bad, or unable to recharge due to "Installing the SAS RAID
thermal issues.
Controller Card Battery" on
page 76, and "Troubleshooting
System Cooling Problems" on
page 105.
E12nn
XX PwrGd
Specified voltage regulator has
failed.
See "Getting Help" on page 129.
E1229
CPU # VCORE
Processor # VCORE voltage
regulator has failed.
See "Getting Help" on page 129.
E122A
CPU # VTT
Processor # VTT voltage has
exceeded the allowable voltage
range
See "Getting Help" on page 129.
See "Getting Help" on page 129.
See "Troubleshooting System
Cooling Problems" on page 105.
About Your System
17
Table 1-7.
18
LCD Status Messages (continued)
Line 1
Message
Line 2
Message
Causes
Corrective Actions
E122B
0.9V Over
Voltage
0.9 V regulator voltage has
exceeded the allowable voltage
range
See "Getting Help" on page 129.
E122C
CPU Power Fault
A voltage regulator failure was
detected when the processor
regulator(s) was enabled
See "Getting Help" on page 129.
E122D
CPU # VDDIO
Processor # VDDIO voltage has
exceeded the allowable voltage
range
See "Getting Help" on page 129.
E122E
CPU # VDDA
Processor # VDDA voltage has
exceeded the allowable voltage
range
See "Getting Help" on page 129.
E1310
RPM Fan ##
RPM of specified cooling fan is
See "Troubleshooting System
out of acceptable operating range. Cooling Problems" on page 105.
E1313
Fan Redundancy
One or more cooling fans has
failed. Cooling fan redundancy
has been lost.
See "Troubleshooting System
Cooling Problems" on page 105.
E1410
CPU # IERR
Specified microprocessor is
reporting a system error.
See your system’s Information
Update Tech Sheet located on
support.dell.com for the most
current system information. If the
problem persists, see "Getting
Help" on page 129.
About Your System
Table 1-7.
LCD Status Messages (continued)
Line 1
Message
Line 2
Message
Causes
Corrective Actions
E1414
CPU # Thermtrip
Specified microprocessor is out of See "Troubleshooting System
acceptable temperature range and Cooling Problems" on page 105.
has halted operation.
If the problem persists, ensure
that the microprocessor heat
sinks are properly installed. See
"Troubleshooting the
Microprocessors" on page 114.
NOTE: The LCD continues to
display this message until the
system’s power cord is
disconnected and reconnected to
the AC power source, or the SEL is
cleared using either Server
Assistant or the BMC Management
Utility. See the Dell OpenManage
Baseboard Management
Controller User’s Guide for
information about these utilities.
E1418
CPU # Presence
Specified processor is missing or
bad, and the system is in an
unsupported configuration.
See "Troubleshooting the
Microprocessors" on page 114.
E1423
CPU # VRM
Missing
VRM for specified processor is
missing or faulty.
Remove and reseat the specified
VRM. See "Processor VRMs" on
page 66.
If the problem persists, the
system board is faulty. See
"Getting Help" on page 129.
E141C
CPU Mismatch
Processors are in a configuration
unsupported by Dell.
Ensure that your processors
match and conform to the type
described in the Microprocessor
Technical Specifications outlined
in your system’s Getting Started
Guide.
E141F
CPU Protocol
The system BIOS has reported a
processor protocol error.
See "Getting Help" on page 129.
E1420
CPU Bus PERR
The system BIOS has reported a
processor bus parity error.
See "Getting Help" on page 129.
E1421
CPU Init
The system BIOS has reported a
processor initialization error.
See "Getting Help" on page 129.
About Your System
19
Table 1-7.
LCD Status Messages (continued)
Line 1
Message
Line 2
Message
Causes
Corrective Actions
E1422
CPU Machine Chk
The system BIOS has reported a
machine check error.
See "Getting Help" on page 129.
E1610
PS # Missing
Specified power supply is
improperly installed or removed.
See "Troubleshooting Power
Supplies" on page 105.
E1614
PS # Status
Specified power supply is
improperly installed or faulty.
See "Troubleshooting Power
Supplies" on page 105.
E1618
PS # Predictive
Power supply voltage is out of
See "Troubleshooting Power
acceptable range; specified power Supplies" on page 105.
supply is improperly installed or
faulty.
E161C
PS # Input Lost
Power source for specified power Check the AC power source for
supply is unavailable, or out of
the specified power supply. If
acceptable range.
problem persists, see
"Troubleshooting Power Supplies"
on page 105.
E1620
PS # Input Range Power source for specified power Check the AC power source for
supply is unavailable, or out of
the specified power supply. If
acceptable range.
problem persists, see
"Troubleshooting Power Supplies"
on page 105.
E1624
PS Redundancy
Power supply redundancy has
See "Troubleshooting Power
been lost. If the remaining power Supplies" on page 105.
supply fails the system will shut
down.
E1625
PS AC Current
Power source is out of acceptable Check the AC power source.
range.
E1710
I/O Channel Chk
The system BIOS has reported an See "Getting Help" on page 129.
I/O channel check error.
E1711
PCI PERR B## D## The system BIOS has reported a
F##
PCI parity error on a component
PCI PERR Slot # that resides in PCI configuration
space at bus ##, device ##,
function ##.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 113.
If the problem persists, the
The system BIOS has reported a system board is faulty. See
PCI parity error on a component "Getting Help" on page 129.
that resides in PCI slot #.
20
About Your System
Table 1-7.
LCD Status Messages (continued)
Line 1
Message
Line 2
Message
Causes
E1712
PCI SERR B## D## The system BIOS has reported a
F##
PCI system error on a component
PCI SERR Slot # that resides in PCI configuration
space at buss ##, device ##,
function ##.
Corrective Actions
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 113.
If the problem persists, the
The system BIOS has reported a system board is faulty. See
PCI system error on a component "Getting Help" on page 129.
that resides in slot #.
E1714
Unknown Err
The system BIOS has determined See "Getting Help" on page 129.
that there has been an error in the
system, but is unable to
determine its origin.
E171F
PCIE Fatal Err
B## D## F##
The system BIOS has reported a
PCIe fatal error on a component
that resides in PCI configuration
space at bus ##, device ##,
function ##.
PCIE Fatal Err
Slot #
The system BIOS has reported a
PCIe fatal error on a component
that resides in slot #.
Specified hard drive has a fault.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 113.
If the problem persists, the
system board is faulty. See
"Getting Help" on page 129.
See "Troubleshooting a Hard
Drive" on page 110.
E1810
HDD ## Fault
E1811
HDD ## Rbld Abrt Specified hard drive has ended
rebuild before completion.
E1812
HDD ## Removed
Specified hard drive has been
removed from the system.
Information only.
E1914
DRAC5 Conn2 Cbl
DRAC 5 cable is missing or
Reconnect the cable. See "RAC
Card" on page 56.
E2010
No Memory
No memory is installed in the
system.
Install memory modules. See
"System Memory" on page 57.
E2011
Mem Config Err
Memory detected, but is not
configurable. Error detected
during memory configuration.
See "Troubleshooting System
Memory" on page 106.
E2012
Unusable Memory
Memory is configured, but not
usable. Memory subsystem
failure.
See "Troubleshooting System
Memory" on page 106.
See "Troubleshooting a Hard
Drive" on page 110.
About Your System
21
Table 1-7.
LCD Status Messages (continued)
Line 1
Message
Line 2
Message
Causes
Corrective Actions
E2013
Shadow BIOS Fail The system BIOS failed to copy
its flash image into memory.
E2014
CMOS Fail
CMOS failure. CMOS RAM not See "Getting Help" on page 129.
functioning properly.
E2015
DMA Controller
DMA controller failure.
See "Getting Help" on page 129.
E2016
Int Controller
Interrupt controller failure.
See "Getting Help" on page 129.
E2017
Timer Fail
Timer refresh failure.
See "Getting Help" on page 129.
E2018
Prog Timer
Programmable interval timer
error.
See "Getting Help" on page 129.
E2019
Parity Error
Parity error.
See "Getting Help" on page 129.
E201A
SIO Err
SIO failure.
See "Getting Help" on page 129.
E201B
Kybd Controller
Keyboard controller failure.
See "Getting Help" on page 129.
E201C
SMI Init
System management interrupt
(SMI) initialization failure.
See "Getting Help" on page 129.
E201D
Shutdown Test
BIOS shutdown test failure.
See "Getting Help" on page 129.
E201E
POST Mem Test
BIOS POST memory test failure. See "Troubleshooting System
Memory" on page 106. If problem
persists, see "Getting Help" on
page 129.
E201F
DRAC Config
Dell remote access controller
(DRAC) configuration failure.
See "Troubleshooting System
Memory" on page 106.
Check screen for specific error
messages.
Ensure that the DRAC card and
cables are properly seated. See
"RAC Card" on page 56. If
problem persists, see your DRAC
documentation.
22
E2020
CPU Config
CPU configuration failure.
E2021
Memory
Population
Incorrect memory configuration. Check screen for specific error
Memory population order
messages. See "Troubleshooting
incorrect.
System Memory" on page 106.
E2022
POST Fail
General failure after video.
About Your System
Check screen for specific error
messages.
Check screen for specific error
messages.
Table 1-7.
LCD Status Messages (continued)
Line 1
Message
Line 2
Message
Causes
E2110
MBE DIMM ## & ## One of the DIMMs in the set
implicated by "## & ##" has
had a memory multi-bit error
(MBE).
E2111
SBE Log Disable
DIMM ##
The system BIOS has disabled
See "Troubleshooting System
memory single-bit error (SBE)
Memory" on page 106.
logging, and will not resume
logging further SBEs until the
system is rebooted. "##"
represents the DIMM implicated
by the BIOS.
I1910
Intrusion
System cover has been removed.
Information only.
I1911
>3 ERRs Chk Log
LCD overflow message.
Check the SEL for details on the
events.
A maximum of three error
messages can display sequentially
on the LCD. The fourth message
displays as the standard overflow
message.
System Event Log is full of
events, and is unable to log any
more events.
Corrective Actions
See "Troubleshooting System
Memory" on page 106.
Clear the log by deleting event
entries.
I1912
SEL Full
W1228
ROMB Batt < 24hr Warns predictively that the RAID Replace RAID battery. See
battery has less than 24 hours of "Installing the SAS RAID
charge left.
Controller Card Battery" on
page 76.
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.
Solving Problems Described by LCD Status Messages
The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For
example, if the code E0708 PROC_1_Presence appears, you know that a microprocessor is not
installed in socket 1.
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if
you receive a series of messages indicating multiple voltage faults, you might determine that the problem
is a failing power supply.
About Your System
23
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is
automatically removed when that sensor returns to a normal state. For example, if temperature for a
component goes out of range, the LCD displays the fault; when the temperature returns to the
acceptable range, the message is removed from the LCD. For other faults, you must take action to
remove the message from the display:
•
Clear the SEL — You can perform this task remotely, but you will lose the event history for the
system.
•
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately
ten seconds, reconnect the power cable, and restart the system.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the
normal state. Messages will reappear under the following conditions:
•
The sensor returns to a normal state but fails again, resulting in a new SEL entry.
•
The system is reset and new error events are detected.
•
A failure is recorded from another source that maps to the same display entry.
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-8 lists
the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-8, check the documentation for the application
that is running when the message appears or the operating system's documentation for an explanation of the
message and recommended action.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
Table 1-8.
System Messages
Message
Causes
Corrective Actions
Alert! Node Interleaving
disabled! Memory
configuration does not
support Node Interleaving.
The memory configuration does not
support node interleaving. The
system will run but with reduced
functionality.
Ensure that the memory modules are
installed in a configuration that supports
node interleaving. See "General Memory
Module Installation Guidelines" on
page 58. If the problem persists, see
"Troubleshooting System Memory" on
page 106.
24
About Your System
Table 1-8.
System Messages (continued)
Message
Causes
Corrective Actions
Attempting to update
Remote Configuration.
Please wait...
Remote Configuration request has
Wait until the process is complete.
been detected and is being processed.
BIOS Update Attempt
Failed!
Remote BIOS update attempt failed.
Retry the BIOS update. If problem
persists, see "Getting Help" on page 129.
Caution! NVRAM_CLR jumper
is installed on system
board.
NVRAM_CLR jumper is installed.
CMOS has been cleared.
Remove the NVRAM_CLR jumper. See
Figure 6-1 for jumper locations.
Diskette drive n seek
failure
Incorrect configuration settings in the Run the System Setup program to
System Setup program.
correct the settings. See "Using the
System Setup Program" on page 31.
Faulty or improperly installed diskette Replace the diskette. If the problem
drive.
persists, see "Troubleshooting a Diskette
Drive" on page 108.
Loose diskette drive interface cable, or Reseat diskette drive interface cable, or
loose power cable.
power cable. See "Troubleshooting a
Diskette Drive" on page 108.
Diskette read failure
Faulty or improperly inserted diskette. Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Drive" on page 108.
Diskette subsystem reset
failed
Faulty or improperly installed
diskette.
Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Drive" on page 108.
Drive not ready
Diskette missing from or improperly
inserted in diskette drive.
Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Drive" on page 108.
Error: Memory failure
detected. Memory size
reduced. Replace the
faulty DIMM as soon as
possible.
Faulty or improperly seated memory
module(s).
See "Troubleshooting System Memory"
on page 106.
Remote configuration
update attempt failed
System unable to process Remote
Configuration request.
Retry Remote Configuration.
Fatal system error.
Fatal error caused a
system reset: Please check
the system event log for
details.
Check the system event log for the
specific cause, then see the appropriate
section in"Troubleshooting Your System"
on page 97.
About Your System
25
Table 1-8.
System Messages (continued)
Message
Causes
Corrective Actions
Gate A20 failure
Faulty keyboard controller; faulty
system board.
See "Getting Help" on page 129.
General failure
The operating system is unable to
carry out the command.
This message is usually followed by
specific information. Note the
information and take the appropriate
action to resolve the problem.
Invalid NVRAM
configuration, Resource
Re-allocated
System detected and corrected a
resource conflict.
No action is required.
Keyboard Controller
failure
Faulty keyboard controller; faulty
system board
See "Getting Help" on page 129.
Manufacturing mode
detected
System is in manufacturing mode.
Reboot to take the system out of
manufacturing mode.
Memory address line
failure at address, read
value expecting value
Faulty or improperly installed memory See "Troubleshooting System Memory"
modules.
on page 106.
Memory double word logic
failure at address, read
value expecting value
Memory odd/even logic
failure at address, read
value expecting value
Memory write/read failure
at address, read value
expecting value
Memory tests terminated by POST memory test terminated by
keystroke.
pressing the spacebar.
No boot device available
26
About Your System
Faulty or missing optical/diskette
drive subsystem, hard drive, or harddrive subsystem, or no boot disk in
drive A.
Information only.
Use a bootable diskette, CD, or hard
drive. If the problem persists, see
"Troubleshooting a Diskette Drive" on
page 108, "Troubleshooting an Optical
Drive" on page 109, and
"Troubleshooting a Hard Drive" on
page 110. See "Using the System Setup
Program" on page 31 for information
about setting the order of boot devices.
Table 1-8.
System Messages (continued)
Message
Causes
Corrective Actions
No boot sector on hard
drive
Incorrect configuration settings in
System Setup program, or no
operating system on hard drive.
Check the hard-drive configuration
settings in the System Setup program.
See "Using the System Setup Program"
on page 31. If necessary, install the
operating system on your hard drive. See
your operating system documentation.
No timer tick interrupt
Faulty system board.
See "Getting Help" on page 129.
Not a boot diskette
No operating system on diskette.
Use a bootable diskette.
PCIe Degraded Link Width
Error: Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Installing an
Expansion Card" on page 53. If the
problem persists, see "Getting Help" on
page 129.
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Installing an
Expansion Card" on page 53. If the
problem persists, see "Getting Help" on
page 129.
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Installing an
Expansion Card" on page 53. If the
problem persists, see "Getting Help" on
page 129.
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width
Error: Slot n
Expected Link Width is n
Actual Link Width is n
PCIe Fatal Error caused a
system reset: Slot n
or
Embedded
Bus#nn/Dev#nn/Funcn
Please check the system
event log for details.
PCI BIOS failed to install PCI device BIOS (Option ROM)
checksum failure is detected during
shadowing. Loose cables to expansion
card(s); faulty or improperly installed
expansion card.
Plug & Play Configuration
Error
Error encountered in initializing PCI
device; faulty system board.
Reseat the expansion cards. Ensure that
all appropriate cables are securely
connected to the expansion cards. If the
problem persists, see "Troubleshooting
Expansion Cards" on page 113.
Install the NVRAM_CLR jumper and
reboot the system. See Figure 6-1 for
jumper locations. If the problem persists,
see "Troubleshooting Expansion Cards"
on page 113.
About Your System
27
Table 1-8.
System Messages (continued)
Message
Causes
The operating system cannot read
Requested sector not found from the diskette or hard drive, the
system could not find a particular
sector on the disk, or the requested
sector is defective.
Read fault
Corrective Actions
Replace the diskette. Ensure that the
diskette and hard drive cables are
properly connected. See
"Troubleshooting a Diskette Drive" on
page 108, "Troubleshooting an Optical
Drive" on page 109, or "Troubleshooting
a Hard Drive" on page 110 for the
appropriate drive(s) installed in your
system.
Remote Access Controller
cable error or incorrect
card in the RAC slot.
RAC cables not connected, or RAC
Check that the RAC cables are
card installed in wrong expansion slot. connected, and that the RAC card is
installed in the correct expansion slot.
See "RAC Card" on page 56.
Remote Access Controller
not installed in the RAC
slot.
RAC card installed in wrong
expansion slot.
Check that the RAC card is installed in
the correct expansion slot. See "RAC
Card" on page 56.
Remote configuration
update attempt failed
System unable to process Remote
Configuration request.
Retry Remote Configuration.
ROM bad checksum = address Expansion card improperly installed or Reseat the expansion cards. Ensure that
faulty.
all appropriate cables are securely
connected to the expansion cards. If the
problem persists, see "Troubleshooting
Expansion Cards" on page 113.
SAS port n hard disk drive SAS cables are not properly seated, or See "Troubleshooting a Hard Drive" on
not found
drive missing.
page 110.
Faulty diskette or hard drive.
See "Troubleshooting a Diskette Drive"
on page 108 or "Troubleshooting a Hard
Drive" on page 110 for the appropriate
drive(s) installed in your system.
Shutdown failure
Shutdown test failure.
See "Troubleshooting System Memory"
on page 106.
The amount of system
memory has changed
Memory has been added or removed
or a memory module may be faulty.
If memory has been added or removed,
this message is informative and can be
ignored. If memory has not been added
or removed, check the SEL to determine
if single-bit or multi-bit errors were
detected and replace the faulty memory
module. See "Troubleshooting System
Memory" on page 106.
Sector not found
Seek error
Seek operation failed
28
About Your System
Table 1-8.
System Messages (continued)
Message
Causes
This system supports only
Opteron 8000 series
processors.
Microprocessor(s) is not supported by Install a supported microprocessor or
the system.
microprocessor combination. See
"Installing a Processor" on page 64.
Time-of-day clock stopped
Faulty battery or faulty chip.
Time-of-day not set please run SETUP program
Incorrect Time or Date settings; faulty Check the Time and Date settings. See
system battery.
"Using the System Setup Program" on
page 31. If the problem persists, replace
the system battery. See "System Battery"
on page 78.
Timer chip counter 2
failed
Faulty system board.
Unsupported CPU
combination
Microprocessor(s) is not supported by Install a supported microprocessor or
the system.
microprocessor combination. See
"Installing a Processor" on page 64.
Unsupported CPU stepping
detected
Corrective Actions
See "Troubleshooting the System
Battery" on page 104.
See "Getting Help" on page 129.
Utility partition not
available
The <F10> key was pressed during
POST, but no utility partition exists
on the boot hard drive.
Create a utility partition on the boot
hard drive. See the CDs that came with
your system.
Warning: Following faulty
DIMMs are disabled:
Faulty or improperly seated memory
module(s) used by CPUn.
See "Troubleshooting System Memory"
on page 106.
Microcode update failed.
Update the BIOS firmware. See "Getting
Help" on page 129.
CPUn: DIMM n
CPUn: DIMM n
Total memory size is
reduced.
Warning! No microcode
update loaded for
processor n
Warning: One or more
Faulty or improperly seated memory
faulty DIMMs found on CPUn module(s) used by CPUn.
Warning: The installed
memory configuration is
not optimal. For more
information on valid
memory configurations,
please see the system
documentation on the
technical support web
site.
Invalid memory configuration. The
system will run but with reduced
functionality.
See "Troubleshooting System Memory"
on page 106.
Ensure that the memory modules are
installed in a valid configuration. See
"General Memory Module Installation
Guidelines" on page 58. If the problem
persists, see "Troubleshooting System
Memory" on page 106.
About Your System
29
Table 1-8.
System Messages (continued)
Message
Causes
Corrective Actions
Write fault
Faulty diskette, optical/diskette drive
assembly, hard drive, or hard-drive
subsystem.
See "Troubleshooting a Diskette Drive"
on page 108, "Troubleshooting an
Optical Drive" on page 109, or
"Troubleshooting a Hard Drive" on
page 110.
Write fault on selected
drive
NOTE: For the full name of an abbreviation or acronym used in this table, see "Glossary" on page 155.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a diskette, a message will warn you that you may lose all
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on
page 129, and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
30
About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system
configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
•
Change the system configuration stored in NVRAM after you add, change, or remove hardware
•
Set or change user-selectable options—for example, the time or date
•
Enable or disable integrated devices
•
Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting,
and then restart your system and try again.
NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating
system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message
appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 24 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the System Setup program
screens and to exit the program.
Using the System Setup Program
31
Table 2-1.
System Setup Program Navigation Keys
Keys
Action
<Enter>
From the main menu, selects an option that has a
submenu, such as Memory Information.
Up arrow or <Shift><Tab>
Moves to the previous field.
Down arrow or <Tab>
Moves to the next field.
Spacebar, <+>, <–>, left and
right arrows
Cycles through the settings in a field. In many fields,
you can also type the appropriate value.
<Esc>
Exits the System Setup program and restarts the
system if any changes were made.
<F1>
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see
Figure 2-1).
32
Using the System Setup Program
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that appear on the main System
Setup program screen. For related information, see "System Security Screen Options" on page 37.
NOTE: The options for the System Setup program change based on the system configuration.
NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2.
System Setup Program Options
Option
Description
System Time
Resets the time on the system's internal clock.
System Date
Resets the date on the system's internal calendar.
Memory Information
Displays information related to installed memory. See "Memory Information
Screen" on page 35.
CPU Information
Displays information related to microprocessors (speed, cache size, and so on). See
"CPU Information Screen" on page 35.
Using the System Setup Program
33
Table 2-2.
34
System Setup Program Options (continued)
Option
Description
Boot Sequence
Determines the order in which the system searches for boot devices during system
startup. Available options can include the diskette drive, CD drive, hard drives, and
network.
NOTE: System boot is not supported from an external device attached to a SAS
adapter. See support.dell.com for the latest support information about booting from
external devices.
Hard-Disk Drive
Sequence
Determines the order in which the system searches the hard drives during system
startup. The selections depend on the hard drives installed in your system.
USB Flash Drive
Emulation Type
(Auto default)
Determines the emulation type for a USB flash drive. Hard disk allows the USB
flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a
removal diskette drive. Auto automatically chooses an emulation type.
Boot Sequence Retry
If this field is enabled and the system has failed to boot, the system will reattempt
to boot after 30 seconds.
Integrated Devices
See "Integrated Devices Screen" on page 36.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of the integrated devices on
the PCI bus, and any installed expansion card that requires an IRQ.
Serial Communication
(Off default)
Options are On with Console Redirection via COM2, and Off.
Embedded Server
Management
Displays a screen to configure the front-panel LCD options and to set a userdefined LCD string.
System Security
Displays a screen to configure the system password and setup password features.
See "System Security Screen" on page 37, "Using the System Password" on page 38,
and "Using the Setup Password" on page 40 for more information.
Keyboard NumLock
(On default)
Determines whether your system starts up with the NumLock mode activated on
101- or 102-key keyboards (does not apply to 84-key keyboards).
Report Keyboard Errors
(Report default)
Enables or disables reporting of keyboard errors during the POST. Select Report for
host systems that have keyboards attached. Select Do Not Report to suppress all
error messages relating to the keyboard or keyboard controller during POST. This
setting does not affect the operation of the keyboard itself if a keyboard is attached
to the system.
Using the System Setup Program
Memory Information Screen
Table 2-4 lists the descriptions for the information fields that appear on the Memory Information
screen.
Table 2-3. Memory Information Screen
Option
Description
System Memory Size
Displays the amount of system memory.
System Memory Type
Displays the type of system memory.
System Memory Speed
Displays the system memory speed.
Video Memory
Displays the amount of video memory.
System Memory Testing
This option determines whether system memory tests are run at
system boot. Options are Enabled and Disabled.
Node Interleaving
If this field is enabled, memory interleaving is supported if a
symmetric memory configuration is installed. If this field is set to
disabled (the default), the system can support Non-Uniform
Memory architecture (NUMA) (asymmetric) memory
configurations. See "General Memory Module Installation
Guidelines" on page 58.
CPU Information Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the CPU
Information screen.
Table 2-4.
CPU Information Screen
Option
Description
64-bit
Specifies if the installed processor(s) support 64-bit extensions.
Core Speed
Displays the clock speed of the processor(s).
Bus Speed
Displays the bus speed of the processor(s).
Demand-Based Power
Management
(Disabled default)
Enables or disables demand-based power management. When
enabled, the CPU Performance State tables will be reported to the
operating system; when disabled, the CPU Performance State
tables will not be reported to the operating system. If any of the
CPUs do not support demand-based power management, the field
will become read-only, and automatically set to Disabled.
Processor X ID
Displays the model number of the processor. A submenu displays
the amount of level 2 cache and number of cores.
Using the System Setup Program
35
Enabling PowerNow!™ Technology
PowerNow! technology controls your system’s processor performance automatically, dynamically
adjusting the operating frequency and voltage according to the task at hand. When an application does
not require full performance, significant amounts of power can be saved. Performance is designed to still
be responsive, with maximum processor performance being delivered when required, and automatic
power savings when possible.
NOTE: PowerNow! support is dependent on the operating system and version used on your system.
To enable the PowerNow! feature, run the System Setup Program and enable the Demand-Based Power
Management option on the CPU Information screen.
Additionally, for Microsoft® Windows® operating systems, you will need to install the PowerNow! driver
to enable this feature. The driver is available on the Dell OpenManage Service and Diagnostic CD
provided with your system, and at support.dell.com.
Integrated Devices Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated
Devices screen.
Table 2-5.
Integrated Devices Screen Options
Option
Description
IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the
(Auto default)
integrated IDE controller is enabled if IDE devices are attached to the channel and
an external IDE controller is not detected.
NOTE: This CD-ROM option will not appear on this menu screen if your system does
not include this optional device.
User-Accessible USB Ports Enables or disables the system's user-accessible ports. Options are All Ports On,
(All Ports On default)
Only Back Ports On, or All Ports Off. Disabling the USB ports makes system
resources available for other devices.
36
Embedded Gb NIC1
(Enabled with PXE
default)
Enables or disables the system's integrated NIC1. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address
Displays the MAC address for NIC1. This field does not have user-selectable
settings.
Embedded Gb NIC2
(Enabled without PXE
default)
Enables or disables the system's integrated NIC2. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address
Displays the MAC address for NIC2. This field does not have user-selectable
settings.
TOE Capability
Displays the TCP-IP Offload Engine (TOE) feature status of the NIC.
Using the System Setup Program
System Security Screen
Table 2-6 lists the options and descriptions for the information fields that appear on the System Security
screen.
Table 2-6.
System Security Screen Options
Option
Description
System Password
Displays the current status of your system's password security feature and allows
you to assign and verify a new system password.
NOTE: See "Using the System Password" on page 38 for instructions on assigning a
system password and using or changing an existing system password.
Setup Password
Restricts access to the System Setup program in the same way that you restrict
access to your system using the system password feature.
NOTE: See "Using the Setup Password" on page 40 for instructions on assigning a
setup password and using or changing an existing setup password.
Password Status
Setting the Setup Password option to Enabled prevents the system password from
being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup Password option
and then change the Password Status option to Locked. In this state, you cannot
change the system password using the System Password option and cannot be
disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the Setup Password
field and then change the Password Status option to Unlocked. In this state, you
can disable the system password at system start-up by pressing <Ctrl><Enter>
and then change the password using the System Password option.
Power Button
Turns system's power off and on.
• If you turn off the system using the power button and the system is running an
ACPI-compliant operating system, the system can perform an orderly shutdown
before power is turned off.
• If the system is not running an ACPI-compliant operating system, power is turned
off immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button
can only turn on system power.
NOTE: You can still turn on the system by using the power button, even if the Power
Button option is set to Disabled.
NMI Button
NOTICE: Use the NMI button only if directed to do so by qualified support
personnel or by the operating system's documentation. Pressing this button
halts the operating system and displays a diagnostic screen.
Enables or disables the NMI feature.
Using the System Setup Program
37
Table 2-6.
System Security Screen Options (continued)
Option
Description
AC Power Recovery
(Last default)
Determines how the system reacts when power is restored to the system. If system
is set to Last, the system returns to the last power state. On turns on the system
after power is restored. When set to Off, the system remains off after power is
restored.
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on your system. If your data requires
more security, use additional forms of protection, such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended
without having a system password assigned or if you leave your system unlocked so that someone can disable the
password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a
concern, operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
Existing System Password" on page 40). If you forget your password, you cannot operate your system or
change settings in the System Setup program until a trained service technician changes the password
jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in
"Disabling a Forgotten Password" on page 123.
Using the System Password
After a system password is assigned, only those who know the password have full use of the system.
When the System Password option is set to Enabled, the system prompts you for the system password
after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password
option.
38
Using the System Setup Program
When a system password is assigned, the setting shown for the System Password option is Enabled. If
the setting shown for the Password Status is Unlocked, you can change the system password. If the
Password Status option is Locked, you cannot change the system password. When the system password
feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter
a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked. To assign a system password:
1 Verify that the Password Status option is set to Unlocked.
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. To
erase a character when entering your password, press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,
or press <Esc> at any time prior to completing step 5.
4 Press <Enter>.
5 To confirm your password, type it a second time and press <Enter>.
The setting shown for the System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot your system now for your password protection to take effect or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 40"), the system accepts
your setup password as an alternate system password.
When the Password Status option is set to Unlocked, you have the option to leave the password security
enabled or to disable the password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Ctrl><Enter>.
Using the System Setup Program
39
When the Password Status option is set to Locked whenever you turn on your system or reboot your
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter
your password. You have three attempts to enter the correct password. After the third unsuccessful
attempt, the system displays an error message showing the number of unsuccessful attempts and that
the system has halted and will shut down. This message can alert you to an unauthorized person
attempting to use your system.
Even after you shut down and restart the system, the error message continues to be displayed until the
correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to further protect your system from unauthorized changes.
Deleting or Changing an Existing System Password
1 When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2 Enter the System Setup program by pressing <F2> during POST.
3 Select the System Security screen field to verify that the Password Status option is set to Unlocked.
4 When prompted, type the system password.
5 Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system password has been deleted. If
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart
the system, and then repeat steps 2 through 5.
Using the Setup Password
Read the information in the following sections to assign or change your setup password.
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The
system prompts you to enter and verify the password. If a character is illegal for password use, the system
beeps.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup
password can be used as an alternate system password. However, the system password cannot be used in place of
the setup password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
40
Using the System Setup Program
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter
the System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not
required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify
most of the System Setup options. When you start the System Setup program, the program prompts you
to enter a password.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the
System Setup screens—with the following exception: If System Password is not set to Enabled and is not
locked through the Password Status option, you can assign a system password.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security option.
2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press
<Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on
page 40.
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 123.
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems
remotely. BMC provides the following features:
•
Uses the system’s integrated NIC
•
Fault logging and SNMP alerting
•
Access to system event log and sensor status
•
Control of system functions including power on and off
Using the System Setup Program
41
•
Support is independent of the system’s power or operating state
•
Provides text console redirection for system setup, text-based utilities, and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to
integrated NIC1.
For additional information on using BMC, see the documentation for the BMC and systems management
applications.
Entering the BMC Setup Module
1 Turn on or restart your system.
2 Press <Ctrl-E> when prompted after POST.
If your operating system begins to load before you press <Crtl-E>, allow the system to finish
booting, and then restart your system and try again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure the emergency management
port (EMP), see the BMC User’s Guide.
42
Using the System Setup Program
Installing System Components
This section describes how to install the following system components:
•
Front bezel
•
System cover
•
Cooling fan modules
•
Cooling shrouds
•
Power supplies
•
Expansion cards
•
RAC card
•
System memory
•
Processors
•
Diskette drive
•
Optical drive
•
Hard drives
•
SAS controller card
•
RAID battery
•
External SAS tape drive
•
External Fibre Channel device
•
System battery
•
Control panel assembly
•
Fan interposer board
•
Power distribution board
•
Chassis intrusion switch
•
SAS backplane board
•
System board
Installing System Components
43
Recommended Tools
You may need the following items to perform the procedures in this section:
•
Key to the system keylock
•
#2 Phillips screwdriver
•
T10 Torx driver
•
Small flat-blade screwdriver
•
Wrist grounding strap
Inside the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
In Figure 3-1, the bezel, system cover, and cooling shrouds are removed to provide an interior view of the
system.
NOTICE: Do not remove the cooling shrouds if the system is turned on. The cooling shrouds must be installed to
direct the airflow from the fans.
44
Installing System Components
Figure 3-1. Inside the System
4
5
3
6
2
7
1
9
8
1
fan modules (4)
2
SAS backplane
3
heatsink/processor (4)
4
memory modules (16)
5
expansion cards (7)
6
SAS controller card
7
optional RAC
8
optical slimline drive (optional) 9
optional 3.5-inch hard
drives (5)
The system board holds the system's control circuitry and other electronic components. The processors
and memory modules are installed directly on the system board.
The hard-drive bays provide space for up to five optional 3.5-inch SAS hard drives. The hard drives
connect to a SAS controller card or an optional SAS RAID controller card through a SAS backplane. A
removable drive carrier supports an optional diskette drive and optional optical drive.
Removing and Replacing the Optional Front Bezel
1 Unlock the keylock at the left end of the bezel.
2 Rotate the left end of the bezel away from the front panel.
3 Unhook the right end of the bezel and pull the bezel away from the system.
Installing System Components
45
Figure 3-2. Removing and Replacing the Optional Front Bezel
1
2
1
key lock
2
bezel
To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the
bezel onto the system. Secure the bezel with the keylock. See Figure 3-2.
Opening and Closing the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the
system by yourself.
Opening the System
1 Unless you are installing a hot-plug component such as a cooling fan or hard-disk drive, turn off the
system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
2 Rotate the latch release lock on the latch in a counter clockwise direction to the unlocked position. See
Figure 3-3.
3 Lift up on the latch on top of the system and slide the cover back. See Figure 3-3.
4 Grasp the cover on both sides and carefully lift the cover away from the system.
46
Installing System Components
Figure 3-3. Removing and Replacing the System Cover
1
2
3
1
latch
2
latch release lock
3
J hooks
Closing the System
1 Lift up the latch on the cover.
2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the
system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks. See
Figure 3-3.
3 Lower the cover onto the chassis and close the latch.
4 Rotate the latch release lock in a clockwise direction to secure the cover.
Installing System Components
47
Cooling Fans
This system contains four hot-plug cooling fans, connected directly to the system board.
NOTICE: In the event of a problem with a particular fan, the fan’s number is referenced by the system’s
management software, allowing you to easily identify and replace the proper fan.
Removing a Cooling Fan
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: The procedure for removing each individual fan module is the same.
1 Open the system. See "Opening the System" on page 46.
2 Compress the two latches on the top of the fan, then remove the fan. See Figure 3-4.
Figure 3-4. Removing and Replacing a Cooling Fan
2
1
8
7
3
4
5
6
48
1
fan
2
latches (2)
3
fan power connector
4
fan-bay power connector
5
FAN4
6
FAN2
7
FAN1
8
FAN3
Installing System Components
Replacing a Cooling Fan
NOTE: The procedure for installing each individual fan is the same.
1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully
seated. Then lower the fan handle until it snaps into place. See Figure 3-4.
2 Close the system. See "Closing the System" on page 47.
Cooling Shrouds
The three cooling shrouds direct airflow within the system.
Removing the Cooling Shrouds
NOTICE: Do not remove the cooling shrouds if the system is turned on. The cooling shrouds must be installed to
direct the airflow from the fans.
1 First, remove the top cooling shroud by using the finger holes to lift the shroud straight up from the
system. See Figure 3-5.
2 Remove the left and right cooling shrouds as necessary to access the interior of the system.
Installing System Components
49
Figure 3-5. Removing and Replacing the Cooling Shrouds
2
1
3
4
5
6
1
left cooling shroud
2
finger holes
3
right cooling shroud
4
top cooling shroud
5
guide
6
slot
Replacing the Cooling Shrouds
1 Slowly lower the left shroud straight down into the system. The guides on the edges of the shroud fit
into the corresponding slots in the sides of the chassis. See Figure 3-5.
2 Gently press down on the shroud until it is fully seated.
3 Install the right shroud.
4 Install the top shroud.
50
Installing System Components
Power Supplies
Your system supports two power supplies rated at an output of 1570 W. The second power supply serves
as a redundant, hot-plug power source.
NOTICE: The system is only in the redundant mode when two power supplies are installed and both power
supplies are connected to an AC power source. If some third-party components (such as PCI cards) not tested or
supported by Dell are installed, the power supplies may not be redundant at all input voltages.
NOTICE: Operating the system with only one power supply installed for extended periods of time can cause the
system to overheat.
Removing a Power Supply
1 Disconnect the power cable from the power source and the power supply you intend to remove.
2 Press the lever release latch, then open the release lever and slide the power supply out of the chassis.
See Figure 3-6.
NOTE: You may have to unlatch and lift the cable management arm if it interferes with power-supply removal.
For information about the cable management arm, see the system’s Rack Installation Guide.
Figure 3-6. Removing and Replacing a Power Supply
1
2
3
1
power supply
2
release lever
3
lever release latch
Installing System Components
51
Replacing a Power Supply
1 Holding the lever in the open position, slide the new power supply into the chassis until the lever
contacts the system chassis. See Figure 3-6.
2 Close the release lever until the power supply is fully seated and the lever snaps into place behind the
lever release latch. See Figure 3-6.
NOTE: If you unlatched the cable management arm in step 2 of the previous procedure, relatch it. For
information about the cable management arm, see the system’s Rack Installation Guide.
3 Connect the power cable to the power supply and plug the cable into a power outlet.
NOTICE: When connecting the power cable, insert the cable through the strain-relief loop.
NOTE: After installing a new power supply in a system with two power supplies, allow several seconds for the
system to recognize the power supply and determine its status. The power-supply status indicator turns green to
signify that the power supply is functioning properly (see Figure 1-4).
Expansion Cards
Expansion Card Installation Guidelines
Your system supports up to eight PCI-Express (PCIe) expansion cards installed in connectors on the
system board (see Figure 3-7 and Table 3-1):
52
•
Slots 1 and 2 are x4 lane-width PCIe expansion slots. Slot 2 accommodates a full-length card.
•
Slots 3 and 4 are x8 lane-width PCIe expansion slots. Both slots accommodate full-length cards.
•
Slots 5 through 7 are x4 lane-width PCIe expansion slots. Slot 5 accommodates a full-length card.
•
One expansion slot, labeled INTERNAL_STORAGE, is reserved for the system’s SAS controller card.
•
If you are installing a Remote Access Control (RAC) card, it must be installed in the special card slot
marked RAC_CONN. See "RAC Card" on page 56
Installing System Components
Figure 3-7. Expansion Slots
back of system
SLOT 7
SLOT 6
SLOT 5
SLOT 4
SLOT 3
SLOT 2
SLOT 1
INTERNAL_
RAC_CONN
STORAGE
front of system
Table 3-1. Expansion Slots
Slot
Description
SLOT 1
x4 lane-width PCIe
SLOT 2
x4 lane-width PCIe
SLOT 3
x8 lane-width PCIe
SLOT 4
x8 lane-width PCIe
SLOT 5
x4 lane-width PCIe
SLOT 6
x4 lane-width PCIe
SLOT 7
x4 lane-width PCIe
INTERNAL_STORAGE
reserved for controller cards
RAC_CONN
reserved for RAC card
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
Installing System Components
53
3 Open the system. See "Opening the System" on page 46.
4 If you are adding a new card, select the appropriate expansion card slot. See "Expansion Card
Installation Guidelines" on page 52.
5 Open the expansion-card retainer and remove the filler bracket. See Figure 3-8.
6 Install the expansion card:
a
Holding the card by its edges, position the card so that the card-edge connector aligns with the
expansion-card connector on the system board.
NOTICE: If you are installing a SAS RAID controller card, do not press on the memory module when installing the
card.
54
b
Insert the card-edge connector firmly into the expansion-card connector until the card is fully
seated.
c
Close the expansion-card retainer. See Figure 3-8.
Installing System Components
Figure 3-8. Installing or Removing an Expansion Card
2
1
3
1
card-edge guide (full-length
cards only)
2
expansion card
3
expansion-card retainer
7 Connect any cables to the expansion card.
•
If you are installing a RAC card, see "RAC Card" on page 56.
•
If you are installing a SAS controller card, see "Installing a SAS Controller Card" on page 76.
8 Close the system. See "Closing the System" on page 47.
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
Installing System Components
55
3 Disconnect all cables from the card.
4 Remove the expansion card:
a
Open the expansion-card retainer. See Figure 3-8.
b
Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.
5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card retainer.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
6 Close the system. See "Closing the System" on page 47.
RAC Card
1 Unpack the RAC card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening the System" on page 46.
4 Remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
5 Remove the plastic filler plug from the system back panel. See Figure 1-3.
6 Remove the storage controller card from the expansion slot labeled INTERNAL STORAGE:
a
Disconnect all data cables from the card.
b
Grasp the storage controller card by its edges, and carefully remove it from the card connector.
7 Install the RAC card in the slot labeled RAC_CONN:
a
Angle the RAC card so that the NIC connector inserts through the back-panel RAC card opening.
See Figure 3-9.
b
Position the card so that the card-edge connector aligns with the expansion-card connector.
c
Insert the card-edge connector firmly into the expansion-card connector until the card is fully
seated.
8 Connect the 50-pin management cable and the 44-pin MII cable supplied with the RAC to the two
connectors on the RAC card (see Figure 3-9), and to the two corresponding connectors on the system
board.
56
Installing System Components
Figure 3-9. RAC Card Connectors
2
3
1
1
RJ-45 connector
2
44-pin MII cable connector
3
50-pin management cable
connector
9 Reinstall the storage controller card.
10 Reinstall the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50.
11 Reconnect all cables to the storage controller card and feed the cables through the appropriate
channels and keepers on the cooling shrouds.
12 Close the system. See "Closing the System" on page 47.
13 Reconnect the system and peripherals to their power sources, and turn them on.
14 Enter the System Setup program and verify that the setting for the Boot Sequence has changed to
reflect the presence of the RAC card. See "Using the System Setup Program" in your Hardware Owner’s
Manual.
15 Exit the System Setup program and reboot the system.
When the system boots, the Remote Access Control Detected message displays and the
option ROM and firmware information for the RAC displays.
Press <Ctrl><e> to enter the RAC configuration screen. See the RAC documentation for
information on configuring and using the RAC.
System Memory
You can upgrade your system memory to a maximum of 32 GB (two-processor configurations) or 64 GB
(four-processor configurations) by installing 667-MHz registered DDR-II memory modules (DIMMs) in
sets of 512-MB, 1-GB, 2-GB, or 4-GB modules. The sixteen memory sockets are located on the system
board under the cooling shrouds. Each processor has four memory channels, organized in sets of two.
Installing System Components
57
Your system hardware supports Non-Uniform Memory Architecture (NUMA). Each processor has its own
memory controller and local memory for reduced access times, but it can also access memory from
another processor. This architecture improves system performance if an operating system is installed that
supports this feature.
NOTICE: To enable NUMA, run the System Setup program and disable the Node Interleaving option. See "Using
the System Setup Program" on page 31.
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following guidelines when configuring your
system memory.
•
Memory modules must be installed in pairs, beginning with DIMM1 and DIMM2 (processor 1)
DIMM5 and DIMM6 (processor 2), DIMM9 and DIMM10 (processor 3), and DIMM13 and DIMM14
(processor 4).
•
The memory modules must be identical in speed and technology. The DIMMs in each pair must be
the same size.
Memory can either be installed in a two-processor configuration (Table 3-2) or a four-processor
configuration (Table 3-3).
58
Installing System Components
Table 3-2.
Two-Processor Memory Configurations
Total
System
Memory
CPU 1
CPU2
DIMM1
DIMM2
2 GB
512 MB
512 MB
4 GB
512 MB
512 MB
4 GB
1 GB
1 GB
6 GB
1 GB
1 GB
512 MB
8 GB
1 GB
1 GB
1 GB
8 GB
2 GB
2 GB
16 GB
2 GB
2 GB
16 GB
4 GB
4 GB
24 GB
4 GB
4 GB
2 GB
32 GB
4 GB
4 GB
4 GB
Table 3-3.
DIMM3
DIMM4
512 MB
DIMM5
DIMM6
DIMM7
DIMM8
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
1 GB
1 GB
512 MB
1 GB
1 GB
512 MB
512 MB
1 GB
1 GB
1 GB
1 GB
1 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
4 GB
4 GB
2 GB
4 GB
4 GB
2 GB
2 GB
4 GB
4 GB
4 GB
4 GB
4 GB
512 MB
2 GB
2 GB
Four-Processor Memory Configurations
Total
CPU1
CPU2
CPU3
CPU4
System
DIMM
DIMM
DIMM
DIMM
Memory 1
2
3
4GB
512
MB
512
MB
8 GB
512
MB
512
MB
8 GB
1 GB 1 GB
12 GB
1 GB 1 GB 512
MB
16 GB
1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB
16 GB
2 GB 2 GB
24 GB
2 GB 2 GB 1 GB 1 GB 2 GB 2 GB 1 GB 1 GB 2 GB 2 GB 1 GB 1 GB 2 GB 2 GB 1 GB 1 GB
32 GB
2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB
32 GB
4 GB 4 GB
48 GB
4 GB 4 GB 2 GB 2 GB 4 GB 4 GB 2 GB 2 GB 4 GB 4 GB 2 GB 2 GB 4 GB 4 GB 2 GB 2 GB
64 GB
4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB
512
MB
4
512
MB
5
6
512
MB
512
MB
512
MB
512
MB
7
512
MB
8
512
MB
1 GB 1 GB
512
MB
1 GB 1 GB 512
MB
2 GB 2 GB
4 GB 4 GB
9
10
512
MB
512
MB
512
MB
512
MB
11
512
MB
12
512
MB
1 GB 1 GB
512
MB
4 GB 4 GB
14
15
16
512
MB
512
MB
512
MB
512
MB
512
MB
512
MB
1 GB 1 GB 512
MB
512
MB
1 GB 1 GB
1 GB 1 GB 512
MB
2 GB 2 GB
13
512
MB
2 GB 2 GB
4 GB 4 GB
Installing System Components
59
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
4 Locate the memory module sockets. See Figure 6-2.
5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-10, to allow the
memory module to be inserted into the socket.
6 Handle each memory module only on either card edge, ensuring not to touch the middle of the
memory module.
Figure 3-10.
Installing and Removing a Memory Module
1
2
3
1
60
memory module
Installing System Components
2
memory module socket
ejectors (2)
3
alignment key
7 Align the memory module's edge connector with the alignment key of the memory module socket, and
insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the
socket in only one way.
8 Press down on the memory module with your thumbs while pulling up on the ejectors with your index
fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket
align with the ejectors on the other sockets that have memory modules installed.
9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules. See
Table 3-2 or Table 3-3.
10 Replace the cooling shrouds. See "Removing and Replacing the Cooling Shrouds" on page 50.
11 Close the system. See "Closing the System" on page 47.
12 Start up the system, press <F2> to enter the System Setup program, and check the System Memory
setting on the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly
seated in their sockets.
14 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on
page 117.
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
4 Locate the memory module sockets. See Figure 6-2.
5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the
socket. See Figure 3-10.
Handle each memory module only on either card edge, ensuring not to touch the middle of the
memory module.
Installing System Components
61
6 Replace the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50.
7 Close the system. See "Closing the System" on page 47.
Processors
Your system supports either two or four processors. You can add a third and fourth processor, or upgrade
processors to take advantage of future options in speed and functionality. Each processor and its
associated internal cache memory are contained in a land grid array (LGA) package that is installed in a
socket on the system board.
NOTICE: All processors must have the same frequency and core voltage.
Removing a Processor
1 Prior to upgrading your system, download and install the latest system BIOS version from
support.dell.com.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening the System" on page 46.
4 Remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink
and be removed from the socket. It is recommended that you remove the heat sink while the processor is warm.
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is
necessary to maintain proper thermal conditions.
NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time to
cool before handling.
5 Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift
the lever 90 degrees. See Figure 3-11.
62
Installing System Components
Figure 3-11.
Removing and Installing the Heat Sink
1
2
3
1
heat sink
2
heat-sink retention lever (2)
3
retention lever latch
6 Wait 30 seconds for the heat sink to loosen from the processor.
7 Open the other heat sink retention lever.
8 If the heat sink does not separate from the processor, carefully rotate the heat sink in a clockwise, then
counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the
processor.
9 Lift the heat sink off of the processor and set the heat sink upside down.
10 Use a clean lint-free cloth to remove any thermal grease from the surface of the processor shield.
Installing System Components
63
11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See
Figure 3-12.
Figure 3-12.
Removing and Installing the Processor
2
1
3
6
4
5
1
processor
2
socket cover (remove if
present before installing a
new processor)
3
socket-release lever
4
socket
5
processor shield
6
socket keys (2)
12 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so
that the socket is ready for the new processor.
NOTICE: Be careful not to bend any of the pins on the socket when removing the processor. Bending the pins can
permanently damage the socket and system board.
Installing a Processor
1 Unpack the new processor.
2 Align the processor with the two socket keys on the socket. See Figure 3-12.
64
Installing System Components
3 If you are adding a processor to an empty socket, perform the following steps:
a
Remove the protective cover from the processor socket. See Figure 3-12.
b
Pull the socket-release lever 90 degrees upward. See Figure 3-12.
c
Lift the processor shield. See Figure 3-12.
4 Install the processor in the socket.
NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when
you turn the system on.
a
If the release lever on the processor socket is not fully open, move it to that position.
b
With the processor and the socket keys aligned, set the processor lightly in the socket.
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it fits easily into the
socket.
c
Close the processor shield. See Figure 3-12.
d
Rotate the socket release lever back down until it snaps into place, securing the processor. See
Figure 3-12.
5 Install the heat sink.
NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 9.
a
If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the
protective sheet from the thermal grease layer on top of the heat sink. See Figure 3-11.
If you did not receive a replacement heat sink with your processor kit, apply new thermal grease:
•
Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.
•
Open the grease packet included with your processor kit and apply thermal grease evenly to
the top of the processor.
b
Place the heat sink onto the processor. See Figure 3-11.
c
Close one of the two heat sink retention levers until it locks. See Figure 3-11.
d
Close the remaining heat sink retention lever.
NOTICE: If you are adding a third and fourth processor, you must also install a voltage regulator module (VRM) for
each processor. See "Installing a VRM" on page 66.
6 Replace the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50.
7 Close the system. See "Closing the System" on page 47.
8 Restart the system.
As the system boots, it detects the presence of the new processor(s) and automatically changes the
system configuration information in the System Setup program.
Installing System Components
65
9 Press <F2> to enter the System Setup program, and check that the processor information matches the
new system configuration.
See "Using the System Setup Program" on page 31 for instructions about using the System Setup
program.
10 Run the system diagnostics to verify that the new processor operates correctly.
See "Running the System Diagnostics" on page 117 for information about running the diagnostics.
Processor VRMs
If you add a third and fourth processor, you must also install a voltage regulator module (VRM) for each
processor.
Installing a VRM
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Remove the top cooling shroud. See "Removing the Cooling Shrouds" on page 49.
4 Locate the two VRM sockets. See Figure 6-2.
5 Press the ejectors on the socket down and out, as shown in Figure 3-13, to allow the VRM to be
inserted into the socket.
66
Installing System Components
Figure 3-13.
Installing and Removing a VRM
1
2
1
VRM
2
socket ejectors (2)
6 Holding the VRM by its edges, align the edge connector with the socket, and insert the VRM in the
socket.
NOTE: The VRM socket has an alignment key that allows you to install the VRM in the socket in only one way.
7 Press down on the VRM with your thumbs while pulling up on the ejectors with your index fingers to
lock the VRM into the socket.
8 Repeat step 5 through step 7 of this procedure to install the second VRM.
9 Replace the top cooling shroud. See "Replacing the Cooling Shrouds" on page 50.
10 Close the system. See "Closing the System" on page 47.
Removing a VRM
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: The VRMs are hot to the touch for some time after the system has been powered down. Allow time for
the VRMs to cool before handling them. Handle the VRMs by the card edges.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
Installing System Components
67
3 Remove the top cooling shroud. See "Removing the Cooling Shrouds" on page 49.
4 Locate the VRM sockets. See Figure 6-2.
5 Press down and out on the ejectors on each end of the socket and lift the VRM out of the socket. See
Figure 3-13.
Installing a Diskette Drive
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Remove the front bezel, if attached. See"Removing and Replacing the Optional Front Bezel" on
page 45.
3 To remove the drive carrier, pull the release latch forward, then slide the carrier out of the chassis. See
Figure 3-14.
Figure 3-14.
Removing and Installing the Diskette/Optical Drive Carrier
2
1
1
release latch
2
diskette/optical drive carrier
4 Remove the optical drive or optical drive filler plate from the carrier:
68
a
Loosen the thumbscrew on the latch securing the optical drive or filler plate. See Figure 3-15.
b
Remove the latch.
c
Lift the optical drive or optical drive filler plate from the carrier.
Installing System Components
Figure 3-15.
Installing a Diskette Drive in the Drive Carrier
2
3
1
4
5
6
7
8
9
1
diskette/optical drive carrier
4
retention spring
7
plastic rivets (2)
2
alignment pins
3
diskette drive
5
optical drive filler plate
6
interface board
8
latch
9
thumbscrew
Installing System Components
69
5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate,
then lift the filler plate from the carrier.
6 Deflect the retention spring slightly, then insert the diskette drive into the carrier.
The pins on the carrier fit into the corresponding holes in the side of the drive. See Figure 3-15.
7 Replace the optical drive or optical drive filler plate in the carrier.
The pins on the carrier fit into the corresponding holes in the side of the drive.
8 Reinstall the latch and tighten the thumbscrew.
9 Slide in the drive carrier until the tray snaps into place. See Figure 3-15
10 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on
page 45.
11 Reconnect the system and peripherals to their electrical outlets.
Installing an Optical Drive
The optional slimline optical drive is mounted on a tray that slides into the front panel and connects to
the controller on the system board through the SAS backplane.
NOTE: DVD devices are data only.
1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical
outlet.
2 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
3 To remove the drive carrier, pull the release latch forward, then slide the carrier out of the chassis. See
Figure 3-14.
4 Remove the optical drive filler plate from the carrier:
70
a
Loosen the thumbscrew from the latch securing the optical drive or filler plate. See Figure 3-16.
b
Remove the latch.
c
Lift the optical drive filler plate from the carrier.
Installing System Components
Figure 3-16.
Installing an Optical Drive in the Drive Carrier
1
2
3
4
5
6
1
diskette/optical drive carrier
2
optical drive
3
interface board
4
plastic rivets (2)
5
latch
6
thumbscrew
5 Install the new optical drive in the carrier. See Figure 3-16.
The pins on the carrier fit into the corresponding holes in the side of the drive.
6 Attach the interface board to the back of the carrier, using the two plastic rivets. See Figure 3-16.
7 Reinstall the latch and tighten the thumbscrew.
8 Slide in the drive carrier until the tray snaps into place. See Figure 3-14
9 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on
page 45.
10 Reconnect the system and peripherals to their electrical outlets.
Installing System Components
71
Hard Drives
Your system can accommodate up to five 3.5-inch SAS hard drives. All drives connect to the system
board through a SAS backplane board. See "SAS Backplane (Service-Only Procedure)" on page 87 for
information on these backplane options. Systems with an optional SAS RAID controller card support
hot-plug drive operation. Figure 3-17 shows the ID numbers of the drives.
Figure 3-17.
Hard-Drive ID Numbers
ID 0
ID 1
ID 2
ID 3
ID 4
Before You Begin
NOTICE: Before you attempt to remove or install a drive while the system is running, see the documentation for the
optional SAS RAID controller card to ensure that the host adapter is configured correctly to support hot-plug drive
removal and insertion.
NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS
backplane board.
You may need to use different programs than those provided with the operating system to partition and
format the hard drives.
NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive
failure.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed.
Long format times for these drives are normal.
Configuring the Boot Device
If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot)
controller. The device that the system boots from is determined by the boot order specified in the
System Setup program.
The System Setup program provides options that the system uses to scan for installed boot devices. See
"Using the System Setup Program" on page 31 for information about the System Setup program.
72
Installing System Components
Removing a Drive Blank
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you
remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.
1 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
2 Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank
outward from the bay.
3 Pry the ends of the blank outward until the blank is free.
Installing a Drive Blank
The drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch drive blank,
insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the
blank until it is fully inserted and latched.
Removing a Hot-Plug Hard Drive
1 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
2 From the RAID management software, prepare the drive for removal and wait until the hard-drive
indicators on the drive carrier signal that the drive can be removed safely. See your SAS RAID
controller documentation for information about hot-plug drive removal.
If the drive has been online, the green activity/fault indicator will flash as the drive is powered down.
When both drive indicators are off, the drive is ready for removal.
3 Open the drive carrier release handle to release the drive. See Figure 3-18.
4 Slide the hard drive out until it is free of the drive bay.
5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive
Blank" on page 73.
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
Installing System Components
73
Figure 3-18.
Removing and Installing a Hot-Plug Hard Drive
1
2
3
1
hard drive
2
drive carrier
3
drive carrier release handle
Installing a Hot-Plug Hard Drive
NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier's shield spring and make it unusable.
NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with your
operating system.
1 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
2 If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 73.
3 Install the hot-plug hard drive.
a
Open the handle on the hard-drive carrier.
b
Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
c
Close the handle to lock the drive in place.
4 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on
page 45.
74
Installing System Components
Replacing a Hard Drive in a Hard-Drive Carrier
To remove a hard drive from a drive carrier, remove the four screws from the slide rails on the hard-drive
carrier and separate the hard drive from the carrier.
To install a new hard drive in a drive carrier, perform the following steps:
1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See
Figure 3-19.
2 Viewing the assembly as shown in Figure 3-19, align the bottom rear screw hole on the hard drive
with the hole labeled "SAS" on the hard drive carrier.
When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier.
3 Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-19.
Figure 3-19.
Installing a SAS Hard Drive Into a Drive Carrier
2
1
3
1
screws (4)
2
drive carrier
3
SAS hard drive
Installing System Components
75
SAS Controller Cards
Removing a SAS Controller Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Disconnect the data cable(s) from the controller card.
4 If you are removing a SAS RAID controller, disconnect the RAID battery cable from the card.
5 Remove the card from the expansion slot.
See "Removing an Expansion Card" on page 55.
Installing a SAS Controller Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Install the controller card in the expansion slot labeled INTERNAL_STORAGE.
For instructions on installing the card, see "Installing an Expansion Card" on page 53.
4 Connect the card to the SAS backplane
•
If you are installing a SAS controller card, connect the SAS data cable to connector SAS A on the
backplane. See Figure 6-3.
•
If you are installing a SAS RAID controller card, connect the SAS data cable from the blue
connector 0 on the card to connector SAS A on the backplane, and from connector 1 on the card
to connector SAS B on the backplane. See Figure 6-3.
Installing the SAS RAID Controller Card Battery
To install the RAID battery, insert the battery into the plastic battery holder on the inner side of the
chassis, and connect the battery cable to the connector on the SAS RAID controller card next to the
RAID memory module.
76
Installing System Components
Figure 3-20.
Installing the RAID Battery
2
1
3
1
RAID battery
2
RAID battery cable
3
RAID controller card
Connecting an External SAS Tape Drive
This subsection describes how to connect an external SAS tape drive to the optional external SAS
controller card.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Ground yourself by touching an unpainted metal surface on the back of the system and unpack the
drive.
4 Unpack the tape drive and controller card.
Installing System Components
77
5 Install the external SAS controller card in an expansion slot. See "Installing an Expansion Card" on
page 53.
6 Connect the tape drive’s interface cable to the drive.
7 Connect the other end of the interface cable to the external SAS connector on the controller card
bracket.
8 Connect the tape drive's power cable to an electrical outlet.
9 Close the system. See "Closing the System" on page 47.
10 Reconnect the system and peripherals to their electrical outlets, and turn them on.
11 Perform a tape backup and verification test with the drive as instructed in the software documentation
that came with the drive.
Connecting an External Fibre Channel Storage Device
This subsection describes how to connect external Fibre Channel devices to an optional Fibre Channel
HBA card.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive,
and compare the jumper and switch settings with those in the documentation that came with the
drive.
4 Install the Fibre Channel HBA in an expansion slot. See "Installing an Expansion Card" on page 53.
5 Connect the end of the Fibre Channel cable to the connector on the HBA card bracket.
6 Close the system. See "Closing the System" on page 47.
7 Reconnect the system and peripherals to their electrical outlets, and turn them on.
System Battery
The system battery is a 3.0-volt (V), coin-cell battery.
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
78
Installing System Components
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only
with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions. See your System Information Guide for additional information.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 46.
3 Remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
4 Locate the battery socket. See Figure 6-2.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the
system board.
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
5 Remove the system battery. See Figure 3-21.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
While supporting the battery connector, press the battery toward the positive side of the
connector and pry it up out of the securing tabs at the negative side of the connector.
Figure 3-21.
Replacing the System Battery
2
1
3
1
positive side of battery
connector
2
system battery
3
negative side of battery
connector
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
Installing System Components
79
6 Install the new system battery.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of
the connector.
c
Press the battery straight down into the connector until it snaps into place.
7 Replace the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50.
8 Close the system. See "Closing the System" on page 47.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10 Enter the System Setup program to confirm that the battery is operating properly. See "Using the
System Setup Program" on page 31.
11 Enter the correct time and date in the System Setup program's Time and Date fields.
12 Exit the System Setup program.
13 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for
at least an hour.
14 After an hour, reconnect the system to its electrical outlet and turn it on.
15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on
page 129 for instructions on obtaining technical assistance.
Control Panel Assembly (Service-Only Procedure)
Removing the Control Panel
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 46.
3 Disconnect the control panel data cable from the control panel board. See Figure 3-22.
4 Disconnect the display module cable from the control panel board. See Figure 3-22.
5 Remove the three Torx screws securing the control panel board to the system chassis and remove the
board.
6 Remove the display module:
a
Insert the end of a paper clip into the hole on the right side of the display module and gently pry
the label off.
b
Remove the two Torx screws that secure the display module to the system chassis.
7 Remove the display module from the chassis cutout.
80
Installing System Components
Figure 3-22.
Removing and Installing the Control Panel
3
2
4
1
5
7
6
3
1
display module
2
display module cable
4
control panel board cable
5
control panel board screws (3) 6
3
7
display module screws (2)
control panel board
display module label
Installing the Control Panel
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Insert the control panel assembly display module into the chassis cutout and secure it with the two
Torx screws.
2 Affix the control panel label to the display module.
3 Install the control panel board in the system chassis and secure with the three Torx screws. See
Figure 3-22.
4 Connect the display module cable to the control panel board. See Figure 3-22.
5 Connect the control panel cable to the control panel board and secure the cable in the cable guides on
the chassis.
Installing System Components
81
6 Close the system. See "Closing the System" on page 47.
7 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on
page 45.
8 Reconnect the system to the power source and turn on the system and attached peripherals.
Fan Interposer Board (Service-Only Procedure)
Removing a Fan Interposer Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 46.
NOTICE: To prevent damage to the drives and backplane, you must remove the SAS drives and diskette/optical
drive carrier from the system before removing the backplane. You must note the number of each hard drive and
temporarily label them before removal so that you can replace them in the same locations.
3 To remove the optical/diskette drive carrier, pull the release latch forward, then slide the carrier out of
the chassis. See Figure 3-18.
4 Remove fans 1 and 3 or 2 and 4 (depending on which fan interposer board is being replaced). See
"Removing a Cooling Fan" on page 48.
5 Remove the SAS backplane. See "SAS Backplane (Service-Only Procedure)" on page 87.
6 Remove the two screws and remove the fan interposer board. See Figure 3-23.
82
Installing System Components
Figure 3-23.
Removing and Installing a Fan Interposer Board
2
3
1
1
screws (2)
4
slots (2)
4
2
fan interposer board
3
securing tabs (2)
Installing a Fan Interposer Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Slip the two securing tabs on the fan interposer board into the two slots on the side of the fan bay. See
Figure 3-23.
2 Secure the fan interposer board with the two screws.
3 Reinstall the SAS backplane. See "Installing the SAS Backplane" on page 89.
4 Install the fans. See "Replacing a Cooling Fan" on page 49.
5 Install the optical drive/diskette drive carrier.
Slide the drive carrier into its drive bay and press in the release latch. See Figure 3-14.
Installing System Components
83
6 Install the SAS hard drives in their original locations. See "Installing a Hot-Plug Hard Drive" on
page 74.
7 Close the system. See "Closing the System" on page 47.
8 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
Power Distribution Board (Service-Only Procedure)
Removing the Power Distribution Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 46.
3 Remove the power supplies. See "Removing a Power Supply" on page 51.
4 Remove the system board. See "Removing the System Board" on page 89.
5 Remove the seven screws. securing the board. See Figure 3-24.
6 Lift the power distribution board out of the chassis.
84
Installing System Components
Figure 3-24.
Removing and Installing the Power Distribution Board
4
3
2
1
1
retention tabs (3)
4
screws (7)
2
retention slots (3)
3
power distribution board
Installing the Power Distribution Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Position the three retention slots on the power distribution board with the three retention tabs on the
bottom of the chassis. See Figure 3-24.
2 Secure the power distribution board with the seven screws.
3 Install the system board. See step 3 through step 14 in "Installing the System Board."
4 Install the power supplies. See "Replacing a Power Supply" on page 52.
5 Close the system. See "Closing the System" on page 47.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
Installing System Components
85
Chassis Intrusion Switch (Service-Only Procedure)
Removing the Chassis Intrusion Switch
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 46.
3 Remove the top cooling shroud. See "Removing the Cooling Shrouds" on page 49.
4 If present, remove the heat sink from processor 4. See "Processors" on page 62.
5 Disconnect the intrusion-switch cable from its system board connector. See Figure 3-25.
6 Grasp the intrusion switch and slowly and firmly pull the switch out from the intrusion-switch clip.
Figure 3-25.
Removing and Installing the Chassis Intrusion Switch
1
2
3
4
86
1
intrusion-switch clip
4
intrusion-switch cable
Installing System Components
2
intrusion switch
3
grooved side (2)
Installing the Chassis Intrusion Switch
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Connect the intrusion-switch cable to its system board connector. See Figure 3-25.
2 Align the two grooved sides of the top of the intrusion switch with the inside of the intrusion-switch
clip and then gently, but firmly, press in the switch until it is fully seated. See Figure 3-25.
3 If applicable, reinstall the heat sink onto processor 4. See "Processors" on page 62.
4 Replace the top cooling shroud. See "Replacing the Cooling Shrouds" on page 50.
5 Close the system. See "Closing the System" on page 47.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
SAS Backplane (Service-Only Procedure)
Removing the SAS Backplane
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 If applicable, remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 46.
NOTICE: To prevent damage to the drives and backplane, you must remove the SAS drives and diskette/optical
drive carrier from the system before removing the backplane.
NOTICE: You must note the number of each hard drive and temporarily label them before removal so that you can
replace them in the same locations.
4 Remove all SAS hard drives. See "Removing a Hot-Plug Hard Drive" on page 73.
5 To remove the optical/diskette drive carrier, pull the release latch forward, then slide the carrier out of
the chassis. See Figure 3-18.
6 Remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
NOTICE: When disconnecting the control-panel cable, hold the white pull-tab next to the control-panel cable
connector to prevent damage to the SAS backplane or the cable itself.
7 Disconnect the control-panel cable from the control-panel cable connector on the front of the SAS
backplane. See Figure 6-3.
8 Disconnect the SAS, interface, and power cables from the back of the SAS backplane.
Installing System Components
87
9 Remove the SAS backplane:
a
Pull the spring-loaded blue retention pin away from the front of the backplane, then slide the
backplane upward. See Figure 3-26.
b
When the backplane cannot slide upward any farther, pull the backplane toward the back of the
system to remove it from the retention hooks.
c
Lift the board out of the system, being careful to avoid damaging components on the face of the
board.
d
Place the SAS backplane face down on a work surface.
Figure 3-26.
Removing and Installing the SAS Backplane
2
3
4
1
5
88
1
retention pin
2
SAS backplane
4
installation alignment slot
5
retention slots (7)
Installing System Components
3
control-panel cable connector
Installing the SAS Backplane
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Install the SAS backplane:
a
Slowly lower the backplane into the system, being careful to avoid damaging components on the
face of the board.
b
Align the installation alignment slot on the bottom of the backplane with the alignment pin on
the bottom of the chassis. See Figure 3-26.
c
Slide the retention slots on the backplane over the retention hooks on the chassis.
d
Slide the backplane downward until the blue retention pin snaps into place.
2 Connect the SAS, interface, and power cables to the back of the SAS backplane.
3 Connect the control-panel cable to the front of the SAS backplane.
4 Install the SAS hard drives in their original locations. See "Hard Drives" on page 72.
5 Install the optical drive/diskette drive carrier.
Slide the drive carrier into its drive bay and press in the release latch. SeeFigure 3-14.
6 Install the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50.
7 Close the system. See "Closing the System" on page 47.
8 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
System Board (Service-Only Procedure)
Removing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 46.
NOTICE: To prevent damage to the drives and backplane, you must remove the SAS drives and diskette/optical
drive carrier from the system before removing the backplane.
NOTICE: Note the number of each hard drive and temporarily label them before removal so that you can replace
them in the same locations.
3 Remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
4 Remove the processor heat sinks. See "Processors" on page 62.
Installing System Components
89
5 Disconnect the SAS, interface, and power cables from the back of the SAS backplane.
6 Remove all expansion cards and the controller card. See "Removing an Expansion Card" on page 55.
7 If present, disconnect and remove the RAC card.
8 If present, remove the VRMs for processors 3 and 4. See "Removing a VRM" on page 67.
9 Place the two slide switches on each side of the chassis in the unlocked position to release the chassis
crossbar, then lift up the crossbar and remove it. See Figure 3-27.
Figure 3-27.
Removing and Installing the Chassis Crossbar
3
2
4
5
1
6
1
locked position
2
unlocked position
3
crossbar
4
guides (2)
5
slots (2)
6
slide switches (2)
10 Disconnect all data interface cables, the chassis intrusion switch cable, and the RAID battery cable (if
applicable) from the system board.
11 Disconnect the power distribution cable harness from the system board.
The power distribution cable harness and the side of the chassis have Velcro pads to hold the cable
harness in place while you remove the system board. Bend the cable harness straight up and secure it to
the side of the chassis. See Figure 3-28.
90
Installing System Components
Figure 3-28.
Securing the Power Distribution Cable Harness
1
1
power distribution cable
harness
2
2
Velcro pads (2)
12 Remove the RAID battery compartment:
a
Lift the snap lever and gently pull the RAID battery compartment straight up. See Figure 3-29.
b
Lift the battery compartment away from the side of the chassis.
Installing System Components
91
Figure 3-29.
Removing and Installing the RAID Battery Compartment
2
1
3
1
securing tabs (2)
2
securing slots (2)
3
RAID battery compartment
13 Remove the system board:
92
a
Pull up the spring-loaded blue retention pin located in the center of the system board, and then
slide the system board toward the front of the chassis until it stops. See Figure 3-30.
b
Slowly and evenly lift the system board above the retention hooks, ensuring that the system board
is clear of all retention hooks, then evenly lift up the left side of the system board. See Figure 3-30.
c
Lift the system board out of the chassis, left side first.
Installing System Components
Figure 3-30.
Removing and Installing the System Board
2
1
3
4
1
system board
4
retention pin
2
retention slots
3
retention hooks
Installing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Transfer the processors to the new system board. See Figure 6-2 for the location of the system board
connectors.
NOTE: Do not install the heat sinks at this time.
2 Remove the memory modules and transfer them to the same locations on the new board. See
"Removing Memory Modules" on page 61 and "Installing Memory Modules" on page 60.
3 Install the new system board:
a
Lower the right side of the system board into the chassis.
b
Slowly lower the left side of the system board into the chassis.
Installing System Components
93
NOTE: Ensure that the SAS backplane power cable from the power distribution board does not impede the
system board as you lower the system board into the chassis.
c
Slightly lift up the front of the system board and maneuver the system board to the bottom of the
chassis until it lays completely flat.
d
Ensure that all retention hooks on the bottom of the chassis are inserted into the retention slots on
the system board. See Figure 3-30.
e
Push the system board toward the back of the chassis until the blue retention pin snaps into place.
4 Install the RAID battery compartment:
a
Insert the two securing tabs on the battery compartment into the two securing slots on the side of
the chassis. See Figure 3-29.
b
Press down the battery compartment to secure it.
5 Connect the cables in the order listed below (see Figure 6-2 and Figure 6-3 for the locations of the
connectors on the system board and on the SAS backplane):
•
Power distribution harness to the power connectors on the corner of the system board
•
Interface cable from the system board CONTROL_PANEL connector to the SAS backplane
interface connector
•
SAS A data cable from controller card connector 0 connector to the SAS A backplane connector
•
SAS B data cable from controller card connector 1 to the SAS B backplane connector, if applicable
•
SAS power cable to the SAS backplane power connector
•
Chassis intrusion switch cable to the system board intrusion switch connector
6 Install the processor heat sinks. See "Processors" on page 62.
7 If applicable, reinstall the two processor VRMs. See "Installing a VRM" on page 66.
8 Install the chassis crossbar:
a
Insert the guides on each end of the crossbar into the slots on each side of the chassis. See
Figure 3-27.
b
Slide the crossbar down until the guides are at the bottom of the slots.
c
Secure the crossbar by sliding the two slide switches on each side of the chassis to the locked
position.
9 Install all expansion cards. See "Installing an Expansion Card" on page 53.
10 If applicable, reconnect the RAID battery cable to the RAID controller card.
11 If applicable, reinstall and connect the RAC card.
12 Install the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50.
13 Install the optical drive/diskette drive carrier.
Slide the drive carrier into its drive bay and press in the release latch. See Figure 3-14.
94
Installing System Components
14 Install the SAS hard drives in their original locations. See "Installing a Hot-Plug Hard Drive" on
page 74.
15 Close the system. See "Closing the System" on page 47.
16 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
17 Replace the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
Installing System Components
95
96
Installing System Components
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside
the system. While working inside the system, do not attempt to service the system except as
explained in this guide and elsewhere in your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
the components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against
electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 4-1.
Table 4-1. Start-Up Routine Indications
Look/listen for:
Action
A status or error message displayed on the front-panel
LCD.
See "LCD Status Messages" on page 16.
An error message displayed on the monitor.
See "System Messages" on page 24.
Alert messages from the systems management
software.
See the systems management software documentation.
The monitor's power indicator.
See "Troubleshooting the Video Subsystem" on page 99.
The keyboard indicators.
See "Troubleshooting the Keyboard" on page 100.
The USB CD drive activity indicator.
See "Troubleshooting a USB Device" on page 101.
The CD drive activity indicator.
See "Troubleshooting an Optical Drive" on page 109.
The hard-drive activity indicator.
See "Troubleshooting a Hard Drive" on page 110.
An unfamiliar constant scraping or grinding sound
when you access a drive.
See "Getting Help" on page 129.
Troubleshooting Your System
97
Checking Basic Power Problems
1 If the power indicator on the system front panel or power supplies does not indicate that power is
available to the system, ensure that the power cables are securely connected to the power supplies.
2 If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.
3 If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving
power, try another PDU or UPS.
4 Reconnect the system to the electrical outlet and turn on the system.
If the system still is not working properly, see "Troubleshooting Power Supplies" on page 105.
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Connections" on page 99.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Table 4-2.
98
IRQ Assignment Defaults
IRQ Line
Assignment
IRQ0
System timer
IRQ1
Keyboard controller
IRQ2
Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3
Available
IRQ4
Serial port 1 (COM1 and COM3)
IRQ5
Remote access controller
IRQ6
Diskette drive controller
IRQ7
Parallel port
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
IRQ10
Available
IRQ11
Available
IRQ12
Available
Troubleshooting Your System
Table 4-2.
IRQ Assignment Defaults (continued)
IRQ Line
Assignment
IRQ13
Math coprocessor
IRQ14
IDE CD drive controller
IRQ15
Available
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
cables are securely attached to the external connectors on your system. See "Front-Panel Features and
Indicators" on page 11 and "Back-Panel Features and Indicators" on page 14 for the front- and back-panel
connectors on your system.
Troubleshooting the Video Subsystem
Problem
•
Monitor is not working properly.
•
Video memory is faulty.
Action
1 Check the system and power connections to the monitor.
2 Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the
expansion card, not to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for
1 minute, then connect the monitor to the other video connector and turn the system on again.
3 Determine whether the system has monitors attached to both the front and back video connectors.
The system supports only one monitor attached to either the front or back video connector. When a
monitor is connected to the front panel, the back-panel video connector is disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,
continue to the next step.
4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
If the test runs successfully, the problem is not related to video hardware.
If the test fails, see "Getting Help" on page 129.
Troubleshooting Your System
99
Troubleshooting the Keyboard
Problem
•
System message indicates a problem with the keyboard
•
Keyboard is not functioning properly
Action
1 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 31.
2 Examine the keyboard and its cable for signs of damage.
3 Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 129.
4 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 117.
If the problem is not resolved, see "Getting Help" on page 129.
Troubleshooting the Mouse
Problem
•
System message indicates a problem with the mouse.
•
Mouse is not functioning properly.
Action
1 Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
2 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 31.
If the mouse is damaged, continue to the next step.
3 Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 129.
4 If the problem is not resolved, see "Getting Help" on page 129.
5 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
If the test fails, continue to the next step.
100
Troubleshooting Your System
Troubleshooting Serial I/O Problems
Problem
•
Error message indicates a problem with a serial port.
•
Device connected to a serial port is not operating properly.
Action
1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for
your application. See "Using the System Setup Program" on page 31.
2 If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
If the tests run successfully but the problem persists, see Troubleshooting a Serial I/O Device.
Troubleshooting a Serial I/O Device
Problem
•
Device connected to the serial port is not operating properly.
Action
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 129.
If the problem persists, see "Getting Help" on page 129.
Troubleshooting a USB Device
Problem
•
System message indicates a problem with a USB device.
•
Device connected to a USB port is not operating properly.
Action
1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 31.
Troubleshooting Your System
101
2 Turn off the system and any USB devices.
3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4 Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 129.
5 If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 129.
6 Turn off the system and the USB device, and swap the device with a comparable device.
7 Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on page 129.
If the problem persists, see "Getting Help" on page 129.
Troubleshooting a NIC
Problem
•
NIC cannot communicate with network.
Action
1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 117.
2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 16.
•
If the link indicator does not light, check all cable connections.
•
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC documentation.
•
Change the autonegotiation setting, if possible.
•
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC
documentation.
4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
Program" on page 31.
5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission
speed. See the network equipment documentation.
6 Ensure that all network cables are of the proper type and do not exceed the maximum length. See
Network Cable Requirements in your Getting Started Guide.
102
Troubleshooting Your System
Troubleshooting a Wet System
Problem
•
Liquid spilled on the system.
•
Excessive humidity.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 46.
3 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 55.
4 Let the system dry thoroughly for at least 24 hours.
5 Close the system. See "Opening and Closing the System" on page 46.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 129.
7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed. See "Installing an Expansion Card" on page 53.
8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
If the test fails, see "Getting Help" on page 129.
Troubleshooting a Damaged System
Problem
•
System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Open the system. See "Opening and Closing the System" on page 46.
2 Ensure that the following components are properly installed:
•
Expansion cards
•
Power supplies
Troubleshooting Your System
103
•
Fans
•
Processors and heat sinks
•
Memory modules
•
Drive-carrier connections to the backplane board
3 Ensure that all cables are properly connected.
4 Close the system. See "Opening and Closing the System" on page 46.
5 Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on
page 117.
If the tests fail, see "Getting Help" on page 129.
Troubleshooting the System Battery
Problem
•
System message indicates a problem with the battery.
•
System Setup program loses system configuration information.
•
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
Action
1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program"
on page 31.
2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System
Battery" on page 78.
If the problem is not resolved by replacing the battery, see "Getting Help" on page 129.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup program, the problem may be caused by software rather than
by a defective battery.
104
Troubleshooting Your System
Troubleshooting Power Supplies
Problem
•
System-status indicators are amber.
•
Power-supply fault indicators are amber.
•
Front-panel status LCD indicates a problem with the power supplies.
Action
1 Locate the faulty power supply.
The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15.
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The
system is in the redundant mode when two power supplies are installed. Remove and install only one power supply
at a time in a system that is powered on. Operating the system for extended periods of time with only one power
supply installed can cause the system to overheat.
2 Remove the faulty power supply. See "Power Supplies" on page 51.
3 Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supplies"
on page 51.
NOTE: After installing a new power supply, allow several seconds for the system to recognize the power
supply and to determine if it is working properly. The power indicator turns green to signify that the power
supply is functioning properly. See "Power Indicator Codes" on page 15.
If the problem persists, see "Getting Help" on page 129.
Troubleshooting System Cooling Problems
Problem
•
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
•
System cover, cooling shroud, drive blank, or front or back filler panel is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
•
Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 106.
Troubleshooting Your System
105
Troubleshooting a Fan
Problem
•
System-status indicator is amber.
•
Systems management software issues a fan-related error message.
•
Front panel LCD indicates a problem with the fan.
•
Fan status indicator indicates a problem with the fan.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
2 Open the system. See "Opening and Closing the System" on page 46.
CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace
one fan at a time.
3 Locate the faulty fan indicated by the LCD panel, the diagnostic software, or the fan indicator that is
blinking amber. For the identification number of each fan, see Figure 3-4.
4 Ensure that the faulty fan's power cable is firmly attached to the fan power connector. For a hot-plug
fan, remove and reseat the fan. See "Cooling Fans" on page 48.
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
5 If the problem is not resolved, install a new fan. See "Cooling Fans" on page 48.
If the replacement fan is working properly, close the system. See "Opening and Closing the System" on
page 46.
If the replacement fan does not operate, see "Getting Help" on page 129.
Troubleshooting System Memory
Problem
106
•
Faulty memory module.
•
Faulty system board.
•
Front-panel status LCD indicates a problem with system memory.
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. If the
problem is not resolved or if the system is not operational, continue to the next step.
2 Turn off the system and attached peripherals, unplug the system from the power source and press the
power button, and reconnect the system to power.
3 Turn on the system and attached peripherals and, as the system boots, note the messages on the
screen.
If the amount of system memory detected during POST does not match the amount of memory
installed or you receive a general memory error message, proceed to step 4.
If an error messages appears indicating a fault with a specific memory module, go to step 11.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open the system. See "Opening and Closing the System" on page 46.
6 Ensure that the memory banks are populated correctly. See "General Memory Module Installation
Guidelines" on page 58.
If the memory modules are populated correctly, continue to the next step.
7 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 60.
8 Close the system. See "Opening and Closing the System" on page 46.
9 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
10 Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 31.
If the amount of memory installed still does not match the system memory setting, then proceed to
the next step.
11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12 Open the system. See "Opening and Closing the System" on page 46.
NOTE: Several configurations for memory modules exist; see ""General Memory Module Installation Guidelines" on
page 58.
13 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the
module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity
that is known to be good. See "Installing Memory Modules" on page 60.
14 Close the system. See "Opening and Closing the System" on page 46.
Troubleshooting Your System
107
15 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
16 As the system boots, observe any error message that appears and the diagnostic indicators on the front
of the system.
17 If the memory problem is still indicated, repeat step 11 through step 17 for each memory module
installed.
If the problem persists after all memory modules have been checked, see "Getting Help" on page 129.
Troubleshooting a Diskette Drive
Problem
•
Error message indicates a diskette drive problem.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using
the System Setup Program" on page 31.
2 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
3 Remove the diskette/optical drive carrier and ensure that the diskette drive cable is securely attached.
Reinstall the diskette/optical drive carrier, making sure it is fully inserted and properly seated in the
system chassis. See Figure 3-14.
4 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If it does
not, proceed to the next step.
See "Using Dell PowerEdge Diagnostics" on page 117.
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6 Open the system. See "Opening and Closing the System" on page 46.
7 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 55.
8 Close the system. See "Opening and Closing the System" on page 46.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an
expansion card may be faulty. Continue to the next step.
If the test fails, see "Getting Help" on page 129.
11 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
108
Troubleshooting Your System
12 Open the system. See "Opening and Closing the System" on page 46.
13 Reinstall one of the expansion cards you removed in step 7. See "Installing an Expansion Card" on
page 53.
14 Close the system. See "Opening and Closing the System" on page 46.
15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
17 Repeat step 11 through step 16 until all expansion cards are reinstalled or one of the expansion cards
causes the tests to fail.
If the problem is not resolved, see "Getting Help" on page 129.
Troubleshooting an Optical Drive
Problem
•
System cannot read data from a CD or DVD in an optical drive.
•
Optical drive indicator does not blink during boot.
NOTE: DVD devices are data only.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Try using a different CD or DVD that you know works properly.
2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 31.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open or remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45
6 Open the system. See "Opening and Closing the System" on page 46.
7 Ensure that the interface cable is securely connected to the optical drive and to the sideplane.
8 Close the system. See "Opening and Closing the System" on page 46.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 129.
Troubleshooting Your System
109
Troubleshooting a Hard Drive
Problem
•
Device driver error.
•
One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
3 If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single
hard drive, continue to the next step.
4 Turn off your system, reseat the hard drive, and restart the system.
5 If your system has a SAS RAID controller card, perform the following steps.
a
Restart the system and press <Ctrl><C> to enter the host adapter configuration utility
program.
See the documentation supplied with the controller card for information about the configuration
utility.
b
Ensure that the hard drive has been configured correctly.
c
Exit the configuration utility and allow the system to boot to the operating system.
6 Ensure that the required device drivers for your controller card are installed and are configured
correctly. See the operating system documentation for more information.
NOTICE: Do not perform the following step if you have a SAS RAID controller card.
7 If you have the non-RAID SAS controller card, remove the hard drive and swap its drive bay location
with another hard drive that is functioning properly.
If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard
Drive" on page 74.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent
problems. Replace the hard-drive carrier. See "Getting Help" on page 129.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS
backplane has a defective connector. See "Getting Help" on page 129.
110
Troubleshooting Your System
8 Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
b
Open the system. See "Opening and Closing the System" on page 46.
c
Verify that the cable connections between the SAS backplane and the controller card are correct.
See "Installing a SAS Controller Card" on page 76.
d
Verify that the data cables are securely seated in their connectors.
e
Verify that the power connector on the SAS backplane is securely seated in its connector.
f
Close the system. See "Opening and Closing the System" on page 46.
g
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 129.
Troubleshooting a SAS Controller or SAS RAID Controller
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the documentation for your operating
system and the controller.
.
Problem
•
Error message indicates a problem with the SAS or SAS RAID controller.
•
SAS or SAS RAID controller performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled. See
"Using the System Setup Program" on page 31.
3 Restart the system and press <Ctrl><C> to enter the configuration utility program:
See the controller's documentation for information about configuration settings.
4 Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
6 Open the system. See "Opening and Closing the System" on page 46.
7 Ensure that the controller card is firmly seated into the INTERNAL STORAGE system board
connector. See "Installing a SAS Controller Card" on page 76.
Troubleshooting Your System
111
8 If you have a SAS RAID controller, ensure that the following components are properly installed and
connected:
•
Memory module
•
RAID battery
9 Verify that the cable connections between the backplane and the SAS controller are correct. See "SAS
Backplane (Service-Only Procedure)" on page 87.
10 Close the system. See "Opening and Closing the System" on page 46.
11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the
problem persists, proceed as follows:
•
If you have a SAS controller, see "Getting Help" on page 129.
•
If you have a RAID controller, replace the RAID battery. See "Installing the SAS RAID Controller
Card Battery" on page 76. If replacing the battery does not solve the problem, see "Getting Help"
on page 129.
Troubleshooting an External SAS Tape Drive
Problem
•
Defective tape drive
•
Defective tape cartridge
•
Missing or corrupted tape-backup software or tape drive device driver
•
Defective SAS controller
Action
1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape
cartridge that you know works.
2 Ensure that the device drivers for the tape drive are installed and are configured correctly.
3 Run the appropriate online diagnostics tests. See "Using Dell PowerEdge Diagnostics" on page 117.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
5 Open the system. See "Opening and Closing the System" on page 46.
6 Ensure that the controller card is firmly seated in its connector on the system board.
112
Troubleshooting Your System
7 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and controller
card.
8 Close the system. See "Opening and Closing the System" on page 46.
9 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
10 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting
instructions.
11 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
12 If you cannot resolve the problem, see "Getting Help" on page 129.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
•
Error message indicates a problem with an expansion card.
•
Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See ""Running the System Diagnostics" on page 117.
2 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
3 Open the system. See "Opening and Closing the System" on page 46.
4 Ensure that each expansion card is firmly seated in its connector. See "Expansion Cards" on page 52.
5 Close the system. See "Opening and Closing the System" on page 46.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8 Open the system. See "Opening and Closing the System" on page 46.
9 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 55
10 Close the system. See "Opening and Closing the System" on page 46.
11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Troubleshooting Your System
113
12 Run the appropriate online diagnostic test.
If the test fails, see "Getting Help" on page 129.
13 For each expansion card you removed in step 9, perform the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b
Open the system. See "Opening and Closing the System" on page 46.
c
Reinstall one of the expansion cards. See "Installing an Expansion Card" on page 53.
d
Close the system. "Opening and Closing the System" on page 46.
e
Run the appropriate diagnostic test.
If the test fails, see "Getting Help" on page 129.
Troubleshooting the Microprocessors
Problem
•
Error message indicates a processor problem.
•
Front-panel status LCD indicates a problem with the processors or system board.
•
A heat sink is not installed for each processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 117.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening and Closing the System" on page 46.
4 Ensure that each processor and heat sink are properly installed. See "Removing a Processor" on page 62.
5 Close the system. See "Opening and Closing the System" on page 46.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7 Run the appropriate online diagnostic test.
If the test fails or the problem persists, continue to the next step.
8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Opening and Closing the System" on page 46.
10 Replace processor 1 with another processor of the same type. See "Removing a Processor" on page 62
and "Installing a Processor" on page 64.
114
Troubleshooting Your System
11 Close the system. See "Opening and Closing the System" on page 46.
12 Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 1. See "Getting Help" on page 129.
If the test fails, see "Getting Help" on page 129.
Troubleshooting Your System
115
116
Troubleshooting Your System
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Dell PowerEdge Diagnostics
To assess a system problem, first use the online Dell™ PowerEdge™ Diagnostics. Dell PowerEdge
Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis
and storage components such as hard drives, physical memory, communications and printer ports,
NICs, CMOS, and more. If you are unable to identify the problem using the PowerEdge Diagnostics,
then use the system diagnostics.
The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows
and Linux operating systems are available at support.dell.com and on the CDs that came with your
system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices.
The system diagnostics menus and options allow you to:
•
Run tests individually or collectively.
•
Control the sequence of tests.
•
Repeat tests.
•
Display, print, or save test results.
•
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error
limit is reached.
•
View help messages that briefly describe each test and its parameters.
•
View status messages that inform you if tests are completed successfully.
•
View error messages that inform you of problems encountered during testing.
Running the System Diagnostics
117
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages. In addition, use only the program that came with your system (or an updated
version of that program).
1 As the system boots, press <F10> during POST.
2 From the utility partition main menu, select Run System Diagnostics, or select Run Memory
Diagnostics if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing.
Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit
the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing
options.
Table 5-1.
System Diagnostics Testing Options
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs device tests
that do not require user interaction. Use this option to quickly identify
the source of your problem.
Extended Test
Performs a more thorough check of the system. This test can take an
hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you
to select the device(s) to be tested, select specific options for testing, and view the test results.
118
Running the System Diagnostics
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type
or by module, depending on the option you select. Click the (+) next to a device or module to view its
components. Click (+) on any component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
•
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
•
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not
run when you select this option.
•
Show Ending Timestamp — When checked, time stamps the test log.
•
Test Iterations — Selects the number of times the test is run.
•
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following
tabs are available:
•
Results — Displays the test that ran and the result.
•
Errors — Displays any errors that occurred during the test.
•
Help — Displays information about the currently selected device, component, or test.
•
Configuration — Displays basic configuration information about the currently selected device.
•
Parameters — If applicable, displays parameters that you can set for the test.
Running the System Diagnostics
119
120
Running the System Diagnostics
Jumpers and Connectors
This section provides specific information about the system jumpers. It also provides some basic
information on jumpers and switches and describes the connectors on the various boards in the
system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
NOTE: To access the jumpers, remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
Jumpers and Connectors
121
Figure 6-1. System Board Jumpers
Table 6-1.
System Board Jumper Settings
Jumper
1
Setting
PSWD_EN
Description
(default) The password feature is enabled.
The password feature is disabled.
2
NVRAM_CLR
(default) The configuration settings are retained at system boot.
The configuration settings are cleared at the next system
boot.
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.
122
Jumpers and Connectors
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are
discussed in detail in "Using the System Setup Program" on page 31. The password jumper enables these
password features or disables them and clears any password(s) currently in use.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening and Closing the System" on page 46.
3 Lift up the memory module shroud.
4 Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper on the system board.
5 Close the system.
6 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug
removed. However, before you assign a new system and/or setup password, you must install the jumper
plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.
7 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
8 Open the system. See "Opening and Closing the System" on page 46.
9 Install the jumper plug on the password jumper.
10 Lower the memory module shroud.
11 Close the system.
12 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
13 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning a System Password" on
page 38.
Jumpers and Connectors
123
System Board Connectors
See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
Figure 6-2.
System Board Connectors
3
4
5
6
7
8
9
10
2
1
11
12
13
40
39
14
38
15
16
37
17
36
18
35
34
19
20
21
22
33
23
32
24
31
30
29
28
124
Jumpers and Connectors
27
26
25
Table 6-2.
System Board Connectors
Connector Label
Description
1
PSWD_EN
Password jumper
2
NVRAM_CLR
Configuration jumper
3
SLOT 7
x4 PCIe expansion card connector
4
SLOT 6
x4 PCIe expansion card connector
5
SLOT 5
x4 PCIe expansion card connector
6
SLOT 4
x8 PCIe expansion card connector
7
SLOT 3
x8 PCIe expansion card connector
8
SLOT 2
x4 PCIe expansion card connector
9
SLOT 1
x4 PCIe expansion card connector
10
INTERNAL_STORAGE
SAS controller card connector
11
RAC_CONN
remote access card (RAC) connector
12
RAC_CONN1
Connector for the 40-pin RAC cable
13
RAC_CONN2
Connector for the 50-pin RAC cable
14
CPU 1
Processor 1 connector
15
DIMM 1
Memory module connector, slot 1
16
DIMM 2
Memory module connector, slot 2
17
DIMM 3
Memory module connector, slot 3
18
DIMM 4
Memory module connector, slot 4
19
DIMM 9
Memory module connector, slot 9
20
DIMM 10
Memory module connector, slot 10
21
DIMM 11
Memory module connector, slot 11
22
DIMM 12
Memory module connector, slot 12
23
12V
12 V power connector
24
PWR_3.3Stby_Cntrl
Power distribution board signal connector
25
CPU 3
Processor 3 connector
26
VRM 3
Voltage regulator module (VRM) 3 connector
27
VRM 4
VRM 4 connector
28
CPU 4
Processor 4 connector
29
INTRUSION
Intrusion switch connector
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.
Jumpers and Connectors
125
Table 6-2.
System Board Connectors (continued)
Connector Label
Description
30
DIMM 13
Memory module connector, slot 13
31
DIMM 14
Memory module connector, slot 14
32
DIMM 15
Memory module connector, slot 15
33
DIMM 16
Memory module connector, slot 16
34
CPU 2
Processor 2 connector
35
DIMM 5
Memory module connector, slot 5
36
DIMM 6
Memory module connector, slot 6
37
DIMM 7
Memory module connector, slot 7
38
DIMM 8
Memory module connector, slot 8
39
BATTERY
Connector for the 3.0-V coin battery
40
CONTROL_PANEL
Control panel cable connector
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.
126
Jumpers and Connectors
SAS Backplane Board Connectors
Figure 6-3 shows the location of the connectors on the backplane board.
Figure 6-3. SAS Backplane Board Connectors
4
3
2
5
1
6
1
SAS A
2
data interface
3
power
4
control panel (on front of
board)
5
SAS B
6
installation alignment slot
Jumpers and Connectors
127
128
Jumpers and Connectors
Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1 Complete the procedures in "Troubleshooting Your System" on page 97.
2 Run the system diagnostics and record any information provided.
3 Make a copy of the Diagnostics Checklist, and fill it out.
4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 129.
5 If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" on page 130 and
"Before You Call" on page 132.
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
Getting Help
129
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
•
Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" on page 132 and then see the contact
information for your region.
130
Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip available when you call. See the contact
information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call, see the contact information for your region.
2 Include a copy of the invoice and a letter describing the reason for the return.
3 Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests
you have run and any error messages reported by the system diagnostics.
4 Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Getting Help
131
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
132
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Description of problem and troubleshooting procedures you performed:
Getting Help
133
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.
Country (City)
International Access Code
Country Code
City Code
Anguilla
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
General Support
Antigua and Barbuda
toll-free: 800-335-0031
Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
General Support
Aomen
134
Getting Help
1-800-805-5924
Technical Support (Dell™ Dimension™, Dell
Inspiron™, Dell OptiPlex™, Dell Latitude™, and
Dell Precision™)
0800-105
Technical Support (servers and storage)
0800-105
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: la-techsupport@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Technical Support
toll-free: 0-800-444-0733
Technical Support Services
toll-free: 0-800-444-0724
Sales
Aruba
Area Codes,
Local Numbers, and
Toll-Free Numbers
0-810-444-3355
Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
General Support
Australia (Sydney)
toll-free: 800-1578
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
Technical Support (XPS)
City Code: 2
General Support
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 17
Preferred Accounts/Corporate Support
0820 240 530 17
Switchboard
0820 240 530 00
Bahamas
toll-free: 1300 790 877
13DELL-133355
Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-874-3038
Getting Help
135
Country (City)
International Access Code
Country Code
City Code
Barbados
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
General Support
1-800-534-3142
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Tech Support for XPS
02 481 92 96
Country Code: 32
Tech Support for all other Dell computers
02 481 92 88
City Code: 2
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
General Support
Bolivia
1-877-890-0751
Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
E-mail: BR-TechSupport@dell.com
Country Code: 55
Customer Care and Tech Support
0800 90 3355
City Code: 51
Technical Support Fax
51 2104 5470
Customer Care Fax
51 2104 5480
Sales
0800 722 3498
British Virgin Islands
General Support
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
136
Getting Help
toll-free: 1-866-278-6820
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
Website: support.ca.dell.com
AutoTech (automated Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service (Home/Home Office)
toll-free: 1-800-847-4096
Customer Service (small/med./large business,
government)
toll-free: 1-800-387-5757
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Phone Support (XPS)
toll-free: 1-866-398-8977
Hardware Warranty Phone Support (Home/Home
Office)
toll-free: 1-800-847-4096
Hardware Warranty Phone Support
(small/med./large business, government)
toll-free: 1-800-387-5757
Hardware Warranty Phone Support (printers,
projectors, televisions, handhelds, digital jukebox,
and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
Cayman Islands
Area Codes,
Local Numbers, and
Toll-Free Numbers
1 866 440 3355
E-mail: la-techsupport@dell.com
General Support
Chile (Santiago)
Website: www.dell.com/cl
Country Code: 56
E-mail: la-techsupport@dell.com
City Code: 2
Sales and Customer Support
1-877-262-5415
toll-free: 1230-020-4823
Getting Help
137
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail:
support.dell.com.cn/email
City Code: 592
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Technical Support (XPS)
toll-free: 800 858 0540
Technical Support (Dimension and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
Colombia
592 818 1350
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
General Support
138
Getting Help
01-800-915-4755
Country (City)
International Access Code
Country Code
City Code
Costa Rica
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
General Support
0800-012-0231
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
7010 0074
Country Code: 45
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
Dominican Republic
toll-free: 1-866-278-6821
Website: www.dell.com/do
E-mail: la-techsupport@dell.com
General Support
Ecuador
1-800-156-1588
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
General Support (calling from Guayaquil)
toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-6553355
Getting Help
139
Country (City)
International Access Code
Country Code
City Code
El Salvador
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support
800-6132
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fi_support@dell.com
Country Code: 358
Technical Support
0207 533 555
City Code: 9
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support for XPS
0825 387 129
City Codes: (1) (4)
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
140
Getting Help
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Germany (Frankfurt)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS
069 9792 7222
City Code: 69
Technical Support for all other Dell computers
069 9792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
069 9792-7320
Preferred Accounts Customer Care
069 9792-7320
Large Accounts Customer Care
069 9792-7320
Public Accounts Customer Care
069 9792-7320
Switchboard
069 9792-7000
Greece
Website: support.euro.dell.com
International Access Code: 00
Technical Support
00800-44 14 95 18
Country Code: 30
Gold Service Technical Support
00800-44 14 00 83
Grenada
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
E-mail: la-techsupport@dell.com
General Support
Guatemala
General Support
Guyana
toll-free: 1-866-540-3355
E-mail: la-techsupport@dell.com
1-800-999-0136
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-270-4609
Getting Help
141
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail:
support.dell.com.cn/email
Country Code: 852
India
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (XPS)
00852-3416 6923
Technical Support (Dimension and Inspiron)
00852-2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
00852-2969 3191
Technical Support (servers and storage)
00852-2969 3196
Technical Support (projectors, PDAs, switches,
routers, and so on)
00852-3416 0906
Customer Care
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
Website: support.ap.dell.com
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support (XPS computers)
0802 506 8033
or toll-free: 1800 425 2066
Technical Support (portables, desktops, servers, and
storage)
142
Getting Help
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 353
Sales
City Code: 1
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
1850 200 982
Technical Support
Technical Support for XPS computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
General
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dial within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Getting Help
143
Country (City)
International Access Code
Country Code
City Code
Jamaica
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail: la-techsupport@dell.com
General Support (dial from within Jamaica only)
1-800-440-9205
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (XPS)
Country Code: 81
Technical Support outside of Japan (XPS)
044-520-1235
City Code: 44
XPS Customer Care (if ordered items are missing or
have been damaged during shipment)
044-556-4240
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (Dell PowerApp™, Dell
PowerEdge™, Dell PowerConnect™, and Dell
PowerVault™)
Technical Support outside of Japan (PowerApp,
PowerEdge, PowerConnect, and PowerVault)
Technical Support (projectors, PDAs, printers,
routers)
Technical Support outside of Japan (projectors,
PDAs, printers, routers)
144
Getting Help
toll-free: 0120-937-786
toll-free: 0120-198-226
81-44-520-1435
toll-free: 0120-198-433
81-44-556-3894
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Support
toll-free: 080-200-3800
Country Code: 82
Technical Support (XPS)
toll-free: 080-999-0283
City Code: 2
Support (Dimension, PDA, Electronics, and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
Latin America
Fax
2194-6202
Switchboard
2194-6000
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Support
Country Code: 352
Home/Small Business Sales
342 08 08 075
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
Country Code: 853
Customer Service (Xiamen, China)
toll-free: 0800 105
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Getting Help
145
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (XPS)
toll-free: 1800 885 784
Country Code: 60
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
City Code: 4
Mexico
E-mail: la-techsupport@dell.com
International Access Code: 00
Customer Technical Support
Country Code: 52
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
E-mail: la-techsupport@dell.com
General Support
Netherlands Antilles
General Support
146
Getting Help
toll-free: 1-866-278-6822
E-mail: la-techsupport@dell.com
001-800-882-1519
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
Website: support.ap.dell.com
International Access Code: 00
E-mail: support.ap.dell.com/contactus
Country Code: 64
Technical Support (XPS)
General Support
Nicaragua
toll-free: 0800 335 540
0800 441 567
E-mail: la-techsupport@dell.com
General Support
001-800-220-1377
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
815 35 043
Country Code: 47
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Panama
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
E-mail: la-techsupport@dell.com
General Support
Peru
011-800-507-1264
E-mail: la-techsupport@dell.com
General Support
0800-50-669
Getting Help
147
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
Technical Support
Country Code: 351
Customer Care
Sales
Fax
Puerto Rico
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
E-mail: la-techsupport@dell.com
General Support
St. Kitts and Nevis
707200149
800 300 413
1-877-537-3355
Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
General Support
St. Lucia
toll-free: 1-866-540-3355
Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-464-4352
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
General Support
148
Getting Help
toll-free: 1-866-464-4353
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Singapore (Singapore)
NOTE: The phone numbers in this section should be
International Access Code: 005
called from within Singapore or Malaysia only.
Country Code: 65
Website: support.ap.dell.com
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (XPS)
toll-free: 1800 394 7464
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1 800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1 800 394 7478
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
Getting Help
149
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
0771 340 340
Country Code: 46
Technical Support for all other Dell products
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
Technical Support for XPS
0848 33 88 57
City Code: 22
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
150
Getting Help
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: support.dell.com.cn/email
Country Code: 886
Technical Support (XPS)
toll-free: 0080 186 3085
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 0080 186 1011
Technical Support (servers and storage)
toll-free: 0080 160 1256
Customer Care
toll-free: 0080 160 1250
(option 5)
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Country Code: 66
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
General Support
Turks and Caicos Islands
toll-free: 1-888-799-5908
Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-441-4735
Getting Help
151
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sales
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Care
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts Customer Care
01344 373 186
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred
Accounts/PCA [1000+ employees])
0870 908 0500
Technical Support for all other products
0870 353 0800
General
Home and Small Business Fax
Uruguay
0870 907 4006
Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
General Support
152
Getting Help
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
toll-free: 1-877-459-7298
Americas Consumer XPS Support
toll-free: 1-800-232-8544
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Support for printers, projectors, PDAs, and MP3
players
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Getting Help
153
Country (City)
International Access Code
Country Code
City Code
U.S. Virgin Islands
Department Name or Service Area,
Website and E-Mail Address
E-mail: la-techsupport@dell.com
General Support
Venezuela
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-877-702-4360
Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
General Support
154
Getting Help
0800-100-4752
Glossary
This section defines or identifies technical terms,
abbreviations, and acronyms used in your system
documents.
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A
standard interface for enabling the operating system to
direct configuration and power management.
ambient temperature — The temperature of the area or
room where the system is located.
ANSI — American National Standards Institute. The
primary organization for developing technology standards
in the U.S.
application — Software designed to help you perform a
specific task or series of tasks. Applications run from the
operating system.
ASCII — American Standard Code for Information
Interchange.
asset tag — An individual code assigned to a system,
usually by an administrator, for security or tracking
purposes.
backup — A copy of a program or data file. As a
precaution, back up your system’s hard drive on a regular
basis. Before making a change to the configuration of your
system, back up important start-up files from your
operating system.
backup battery — A battery that maintains system
configuration, date, and time information in a special
section of memory when the system is turned off.
BIOS — Basic input/output system. Your system’s BIOS
contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and
peripheral devices
• Miscellaneous functions, such as system messages
bit — The smallest unit of information interpreted by
your system.
blade — A module that contains a processor, memory, and
a hard drive. The modules are mounted into a chassis that
includes power supplies and fans.
BMC — Baseboard management controller.
boot routine — A program that clears all memory,
initializes devices, and loads the operating system when
you start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your
system by pressing <Ctrl><Alt><Del>. Otherwise, you
must restart the system by pressing the reset button or by
turning the system off and then back on.
bootable diskette — A diskette that is used to start your
system if the system will not boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components
of a system. Your system contains an expansion bus that
allows the processor to communicate with controllers for
the peripheral devices connected to the system. Your
system also contains an address bus and a data bus for
communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or
instructions for quick data retrieval. When a program
makes a request to a disk drive for data that is in the
cache, the disk-cache utility can retrieve the data from
RAM faster than from the disk drive.
Glossary
155
CD — Compact disc. CD drives use optical technology to
read data from CDs.
DIMM — Dual in-line memory module. See also memory
module.
cm — Centimeter(s).
DIN — Deutsche Industrie Norm.
cmos — Complementary metal-oxide semiconductor.
directory — Directories help keep related files organized
on a disk in a hierarchical, “inverted tree” structure. Each
disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories.
Subdirectories may contain additional directories
branching off them.
component — As they relate to DMI, components
include operating systems, computer systems, expansion
cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that
are defined as relevant to that component.
COMn — The device names for the serial ports on your
system.
control panel — The part of the system that contains
indicators and controls, such as the power button and
power indicator.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and a peripheral.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they
are specially designed, MS-DOS® programs are limited to
running in conventional memory.
coprocessor — A chip that relieves the system’s processor
of specific processing tasks. A math coprocessor, for
example, handles numeric processing.
CPU — Central processing unit. See processor.
DC — Direct current.
DMA — Direct memory access. A DMA channel allows
certain types of data transfer between RAM and a device
to bypass the processor.
DMI — Desktop Management Interface. DMI enables
the management of your system’s software and hardware
by collecting information about the system’s components,
such as the operating system, memory, peripherals,
expansion cards, and asset tag.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com, into IP
addresses, such as 143.166.83.200.
DRAM — Dynamic random-access memory. A system’s
RAM is usually made up entirely of DRAM chips.
DVD — Digital versatile disc.
ECC — Error checking and correction.
EEPROM — Electronically erasable programmable readonly memory.
DDR — Double-data rate. A technology in memory
modules that potentially doubles the output.
EMC — Electromagnetic compatibility.
device driver — A program that allows the operating
system or some other program to interface correctly with a
peripheral. Some device drivers—such as network
drivers—must be loaded from the config.sys file or as
memory-resident programs (usually, from the
autoexec.bat file). Others must load when you start the
program for which they were designed.
ESD — Electrostatic discharge.
DHCP — Dynamic Host Configuration Protocol. A
method of automatically assigning an IP address to a
client system.
diagnostics — A comprehensive set of tests for your
system.
156
Glossary
EMI — Electromagnetic interference.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus
that allows the processor to communicate with controllers
for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI
adapter, that plugs into an expansion-card connector on
the system board. An expansion card adds some
specialized function to the system by providing an
interface between the expansion bus and a peripheral.
expansion-card connector — A connector on the system
board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure
used by MS-DOS® to organize and keep track of file
storage. The Microsoft® Windows® operating systems can
optionally use a FAT file system structure.
FBD — Fully buffered DIMM.
flash memory — A type of EEPROM chip that can be
reprogrammed from a utility on diskette while still
installed in a system; most EEPROM chips can only be
rewritten with special programming equipment.
format — To prepare a hard drive or diskette for storing
files. An unconditional format deletes all data stored on
the disk.
FSB — Front-side bus. The FSB is the data path and
physical interface between the processor and the main
memory (RAM).
ft — Feet.
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or
1,073,741,824 bytes. However, when referring to harddrive capacity, the term is usually rounded to
1,000,000,000 bytes.
graphics mode — A video mode that can be defined as x
horizontal by y vertical pixels by z colors.
group — As it relates to DMI, a group is a data structure
that defines common information, or attributes, about a
manageable component.
guarding — A type of data redundancy in which a set of
physical drives stores data and an additional drive stores
parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often
used in programming to identify addresses in the system’s
RAM and I/O memory addresses for devices. In text,
hexadecimal numbers are often followed by h.
headless system — A system or device that functions
without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network
using an Internet browser.
host adapter — A host adapter implements
communication between the system’s bus and the
controller for a peripheral device. (Hard-drive controller
subsystems include integrated host adapter circuitry.) To
add a SCSI expansion bus to your system, you must install
or connect the appropriate host adapter.
hot plug — Describes the feature of the system that
enables you to swap a component of the system while the
system is running.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a
monitor is an output device. In general, I/O activity can be
differentiated from computational activity.
ID — Identification.
IDE — Integrated drive electronics. A standard interface
between the system board and storage devices.
integrated mirroring — Provides simultaneous physical
mirroring of two drives. Integrated mirroring functionality
is provided by the system’s hardware. See also mirroring.
internal processor cache — An instruction and data cache
built into the processor.
IP — Internet Protocol.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be
sent to or received by a peripheral device travels by an IRQ
line to the processor. Each peripheral connection must be
assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices
simultaneously.
jumper — Small blocks on a circuit board with two or
more pins emerging from them. Plastic plugs containing a
wire fit down over the pins. The wire connects the pins
and creates a circuit, providing a simple and reversible
method of changing the circuitry in a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
Glossary
157
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
MAC address — Media Access Control address. Your
system’s unique hardware number on a network.
KBps — Kilobyte(s) per second.
mAh — Milliampere-hour(s).
key combination — A command requiring you to press
multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
Mb — Megabit(s); 1,048,576 bits.
kg — Kilogram(s); 1000 grams.
MB — Megabyte(s); 1,048,576 bytes. However, when
referring to hard-drive capacity, the term is often rounded
to mean 1,000,000 bytes.
kHz — Kilohertz.
Mbps — Megabits per second.
KMM — Keyboard/monitor/mouse.
MBps — Megabytes per second.
KVM — Keyboard/video/mouse. KVM refers to a switch
that allows selection of the system from which the video
is displayed and for which the keyboard and mouse are
used.
MBR — Master boot record.
LAN — Local area network. A LAN is usually confined to
the same building or a few nearby buildings, with all
equipment linked by wiring dedicated specifically to the
LAN.
memory address — A specific location, usually expressed
as a hexadecimal number, in the system’s RAM.
memory module — A small circuit board containing
DRAM chips that connects to the system board.
lb — Pound(s).
memory — An area in your system that stores basic system
data. A system can contain several different forms of
memory, such as integrated memory (ROM and RAM)
and add-in memory modules (DIMMs).
LCD — Liquid crystal display.
MHz — Megahertz.
LED — Light-emitting diode. An electronic device that
lights up when a current is passed through it.
mirroring — A type of data redundancy in which a set of
physical drives stores data and one or more sets of
additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also
guarding, integrated mirroring, striping, and RAID.
LGA — Land grid array. A type of processor socket. Unlike
the PGA interface, the LGA interface has no pins on the
chip; instead, the chip has pads that contact pins on the
system board.
Linux — A UNIX-like operating system that runs on a
variety of hardware systems. Linux is open source
software, which is freely available; however, the full
distribution of Linux along with technical support and
training are available for a fee from vendors such as
Red Hat Software.
local bus — On a system with local-bus expansion
capability, certain peripheral devices (such as the video
adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LVD — Low voltage differential.
mm — Millimeter(s).
ms — Millisecond(s).
MS-DOS® — Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the
concepts used for implementing shared storage on a
network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to
serve specific storage needs.
NIC — Network interface controller. A device that is
installed or integrated in a system to allow connection to a
network.
m — Meter(s).
NMI — Nonmaskable interrupt. A device sends an NMI
to signal the processor about hardware errors.
mA — Milliampere(s).
ns — Nanosecond(s).
158
Glossary
NTFS — The NT File System option in the
Windows 2000 operating system.
NVRAM — Nonvolatile random-access memory. Memory
that does not lose its contents when you turn off your
system. NVRAM is used for maintaining the date, time,
and system configuration information.
parity — Redundant information that is associated with a
block of data.
partition — You can divide a hard drive into multiple
physical sections called partitions with the fdisk
command. Each partition can contain multiple logical
drives. You must format each logical drive with the format
command.
PCI — Peripheral Component Interconnect. A standard
for local-bus implementation.
PDU — Power distribution unit. A power source with
multiple power outlets that provides electrical power to
servers and storage systems in a rack.
peripheral — An internal or external device, such as a
diskette drive or keyboard, connected to a system.
PGA — Pin grid array. A type of processor socket that
allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 640 x 480, is expressed as the number
of pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system
loads when you turn on your system, the POST tests
various system components such as RAM and hard drives.
processor — The primary computational chip inside the
system that controls the interpretation and execution of
arithmetic and logic functions. Software written for one
processor must usually be revised to run on another
processor. CPU is a synonym for processor.
protected mode — An operating mode that allows
operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
• Virtual memory, a method for increasing addressable
memory by using the hard drive
The Windows 2000 and UNIX 32-bit operating systems
run in protected mode. MS-DOS cannot run in protected
mode.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of
booting a system via a LAN (without a hard drive or
bootable diskette).
RAID — Redundant array of independent disks. A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50. See also guarding,
mirroring, and striping.
RAM — Random-access memory. The system’s primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off
your system.
RAS — Remote Access Service. This service allows users
running the Windows operating system to remotely access
a network from their system using a modem.
readme file — A text file, usually shipped with software or
hardware, that contains information supplementing or
updating the product’s documentation.
read-only file — A read-only file is one that you are
prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some
programs essential to its operation in ROM code. A ROM
chip retains its contents even after you turn off your
system. Examples of code in ROM include the program
that initiates your system’s boot routine and the POST.
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
Glossary
159
RTC — Real-time clock.
SATA — Serial Advanced Technology Attachment. A
standard interface between the system board and storage
devices.
striping — Disk striping writes data across three or more
disks in an array, but only uses a portion of the space on
each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several
stripes on the same set of disks in an array. See also
guarding, mirroring, and RAID.
SCSI — Small computer system interface. An I/O bus
interface with faster data transmission rates than standard
ports.
SVGA — Super video graphics array. VGA and SVGA are
video standards for video adapters with greater resolution
and color display capabilities than previous standards.
SDRAM — Synchronous dynamic random-access
memory.
system board — As the main circuit board, the system
board usually contains most of your system’s integral
components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
SAS — Serial-attached SCSI.
sec — Second(s).
SEL — System event log. Used in the system
management software to record system events and errors.
serial port — An I/O port used most often to connect a
modem to your system. You can usually identify a serial
port on your system by its 9-pin connector.
service tag — A bar code label on the system used to
identify it when you call Dell for technical support.
simple disk volume — The volume of free space on a
single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures
to the system BIOS and then display an error message on
the screen.
SMP — Symmetric multiprocessing. Used to describe a
system that has two or more processors connected via a
high-bandwidth link and managed by an operating
system, where each processor has equal access to I/O
devices.
SNMP — Simple Network Management Protocol. A
standard interface that allows a network manager to
remotely monitor and manage workstations.
spanning — Spanning, or concatenating, disk volumes
combines unallocated space from multiple disks into one
logical volume, allowing more efficient use of all the space
and all drive letters on a multiple-disk system.
160
Glossary
system configuration information — Data stored in
memory that tells a system what hardware is installed and
how the system should be configured for operation.
system diskette — See bootable diskette.
system memory — See RAM.
System Setup program — A BIOS-based program that
allows you to configure your system’s hardware and
customize the system’s operation by setting features such
as password protection. Because the System Setup
program is stored in NVRAM, any settings remain in
effect until you change them again.
system.ini file — A start-up file for the Windows
operating system. When you start Windows, it consults
the system.ini file to determine a variety of options for the
Windows operating environment. Among other things,
the system.ini file records which video, mouse, and
keyboard drivers are installed for Windows.
TCP/IP — Transmission Control Protocol/Internet
Protocol.
termination — Some devices (such as the last device at
each end of a SCSI cable) must be terminated to prevent
reflections and spurious signals in the cable. When such
devices are connected in a series, you may need to enable
or disable the termination on these devices by changing
jumper or switch settings on the devices or by changing
settings in the configuration software for the devices.
UNIX — Universal Internet Exchange. UNIX, the
precursor to Linux, is an operating system written in the
C programming language.
uplink port — A port on a network hub or switch used to
connect to other hubs or switches without requiring a
crossover cable.
UPS — Uninterruptible power supply. A battery-powered
unit that automatically supplies power to your system in
the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a
single connection point for multiple USB-compliant
devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—
memory, disk drives, or printers, for example.
UTP — Unshielded twisted pair. A type of wiring used to
connect systems in a business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video
standards for video adapters with greater resolution and
color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in
combination with the monitor) your system’s video
capabilities. A video adapter may be integrated into the
system board or may be an expansion card that plugs into
an expansion slot.
video driver — A program that allows graphics-mode
application programs and operating systems to display at a
chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter
installed in the system.
video memory — Most VGA and SVGA video adapters
include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily
influences the number of colors that a program can
display (with the appropriate video drivers and monitor
capabilities).
video resolution — Video resolution (800 x 600, for
example) is expressed as the number of pixels across by
the number of pixels up and down. To display a program
at a specific graphics resolution, you must install the
appropriate video drivers and your monitor must support
the resolution.
W — Watt(s).
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the win.ini
file to determine a variety of options for the Windows
operating environment. The win.ini file also usually
includes sections that contain optional settings for
Windows application programs that are installed on the
hard drive.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require
MS-DOS and that provides advanced operating system
performance, improved ease of use, enhanced workgroup
functionality, and simplified file management and
browsing.
Windows Powered — A Windows operating system
designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file
service for network clients.
Windows Server® 2003 — A set of Microsoft software
technologies that enable software integration through the
use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be
communicated between otherwise unconnected sources.
XML — Extensible Markup Language. XML is a way to
create common information formats and to share both the
format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
Glossary
161
162
Glossary
Index
A
alert messages, 30
B
back-panel features, 14
baseboard management
controller
See BMC.
connectors
back-panel, 14
front-panel, 11
SAS backplane board, 127
system board, 124
contacting Dell, 134
control panel assembly
installing, 81
removing, 80
DIMMs
See memory modules
(DIMMs).
diskette drive
drive carrier, 69
installing, 68
troubleshooting, 108
drive blank
installing, 73
removing, 73
battery (RAID)
installing, 76
troubleshooting, 111
cooling fan
removing, 48
replacing, 49
troubleshooting, 106
battery (system)
replacing, 78
troubleshooting, 104
cooling shroud
removing, 49
replacing, 50
bezel
removing, 45
cover
closing, 47
opening, 46
expansion cards
installing, 53
removing, 55
SAS controller, 76
troubleshooting, 113
boot device
configuring, 72
D
expansion slots, 52
C
diagnostic messages, 30
BMC
configuration, 41
setup module, 10
CD/DVD drive
See optical drive.
chassis intrusion switch
installing, 87
removing, 86
Dell
contacting, 133-134
diagnostics
advanced testing options, 118
testing options, 118
when to use, 118
drive carrier
diskette/optical drive, 68
hard drive, 74
E
F
fan interposer board
installing, 83
removing, 82
Index
163
164
Index
Fibre Channel storage
device, 78
front-panel features, 11
G
guidelines
expansion card installation, 52
memory installation, 58
H
hard drives (SAS/SATA)
boot device, 72
drive carrier, 75
ID numbers, 72
indicator codes, 13
installing, 74
removing, 73
troubleshooting, 110
heat sink, 63
installing (continued)
fan interposer board, 83
hard drive blank, 73
hard drives, 74
heat sink, 63
memory modules, 60
optical drive, 70
power distribution board, 85
processor, 62, 64
RAC card, 56
RAID battery, 76
SAS backplane board, 89
SAS controller, 76
VRM, 66
IRQs
avoiding conflicts, 98
line assignments, 98
memory modules (DIMMs)
(continued)
removing, 61
troubleshooting, 106
messages
alert, 30
diagnostics, 30
hard-drive indicator codes, 13
status LCD, 16
system, 24
warning, 30
microprocessor
See processor.
mouse
troubleshooting, 100
N
J
jumpers (system board), 121
hot-plug hard drives, 72
NICs
back-panel connectors, 14
indicators, 16
troubleshooting, 102
K
keyboard
troubleshooting, 100
I
indicators
back-panel, 14
front-panel, 11
hard-drive, 13
NIC, 16
power, 15
keystrokes
RAC features, 10
startup, 10
system setup program, 31
installing, 63
chassis intrusion switch, 87
control panel assembly, 81
diskette drive, 68
expansion card, 53
M
164
Index
memory modules (DIMMs)
configuring, 58
installing, 60
O
optical drive
drive carrier, 71
installing, 70
troubleshooting, 109
P
passwords
disabling, 123
setup, 40
system, 38
phone numbers, 134
POST keystrokes, 10
power distribution board
installing, 85
removing, 84
power indicator, 15
power supplies
removing, 51
replacing, 52
troubleshooting, 105
processor
installing, 64
replacing, 62
troubleshooting, 114
R
RAC card
connectors, 57
expansion slot, 52
installing, 56
system port, 14
RAID battery, 76
RAID controller
troubleshooting, 111
recommended tools, 44
remote access controller
See RAC.
removing
bezel, 45
chassis intrusion switch, 86
control panel assembly, 80
cooling fan, 48
cooling shroud, 49
cover, 46
removing (continued)
expansion card, 55
fan interposer board, 82
hard drive blank, 73
hard drives, 73
memory modules, 61
power distribution board, 84
power supply, 51
SAS backplane board, 87
SAS controller, 76
system board, 89
VRM, 67
replacing
cooling fan, 49
cooling shroud, 50
power supply, 52
processor, 62
RAID battery, 76
system battery, 78
S
safety, 97
SAS backplane board
connectors, 127
installing, 89
removing, 87
SAS controller
troubleshooting, 111
SAS controller board
RAID battery, 76
SAS controller card
installing, 76
removing, 76
SATA hard drive
See hard drives (SAS/SATA).
serial I/O device
troubleshooting, 101
service-only procedure
chassis intrusion switch, 86
control panel assembly, 80
fan interposer board, 82
power distribution board, 84
system board, 89
setup password
assigning, 40
changing, 41
using, 40
slots
See expansion slots.
startup keystrokes, 10
support
contacting Dell, 133-134
system
closing, 47
opening, 46
system battery
replacing, 78
system board
connectors, 124
installing, 93
jumpers, 121
removing, 89
system cooling
troubleshooting, 105
system messages, 24
SAS hard drive
See hard drives (SAS/SATA).
Index
165
166
Index
system password
assigning, 38
changing, 40
deleting, 40
using, 38
system setup
entering BMC, 42
navigation keys, 31
options, 32
system setup program
entering, 31
system setup screens
integrated devices, 36
main, 32
memory information, 35
system securtiy, 37
T
tape drive (external)
connecting, 77
troubleshooting, 112
telephone numbers, 134
tools required, 44
troubleshooting
battery (RAID), 111
battery (system), 104
cooling fans, 106
166
Index
troubleshooting (continued)
damaged system, 103
diskette drive, 108
expansion cards, 113
external connections, 99
hard drive, 110
keyboard, 100
memory, 106
mouse, 100
NIC, 102
optical drive, 109
power problems, 98
power supplies, 105
processors, 114
SAS RAID controller card, 111
serial I/O device, 101
start-up routine, 97
system cooling, 105
tape drive, 112
USB device, 101
video, 99
wet system, 103
U
USB device
back-panel connectors, 14
front panel connectors, 11
troubleshooting, 101
V
video
back-panel connector, 14
front-panel connector, 11
troubleshooting, 99
VRM
installing, 66
removing, 67
W
warning messages, 30
wet system
troubleshooting, 103
Z
ZIF socket, 62