Dell Vizioncore Support Manual

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Dell Vizioncore Support Manual | Manualzz

vFoglight™ SE

5.2.4

System Requirements and

Platform Support Guide

© 2008 Quest Software, Inc. ALL RIGHTS RESERVED.

This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Quest Software, Inc.

If you have any questions regarding your potential use of this material, contact:

Quest Software World Headquarters

LEGAL Dept

5 Polaris Way

Aliso Viejo, CA 92656 www.quest.com

email: [email protected]

Refer to our Web site for regional and international office information.

Trademarks

Quest, Quest Software, the Quest Software logo, Aelita, Akonix, Akonix L7 Enterprise, Akonix L7 Enforcer,

AppAssure, Benchmark Factory, Big Brother, DataFactory, DeployDirector, ERDisk, Foglight, Funnel Web, I/Watch,

Imceda, InLook, IntelliProfile, InTrust, Invertus, IT Dad, I/Watch, JClass, Jint, JProbe, LeccoTech, LiteSpeed,

LiveReorg, MessageStats, NBSpool, NetBase, Npulse, NetPro, PassGo, PerformaSure, Quest Central, SharePlex,

Sitraka, SmartAlarm, Spotlight, SQL LiteSpeed, SQL Navigator, SQL Watch, SQLab, Stat, StealthCollect, Tag and

Follow, Toad, T.O.A.D., Toad World, vANALYZER, vAUTOMATOR, vCONTROL, vCONVERTER, vEssentials, vFOGLIGHT, vOPTIMIZER, vRanger Pro, vReplicator, Vintela, Virtual DBA, VizionCore, Xaffire, and XRT are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries.

Other trademarks and registered trademarks used in this guide are property of their respective owners.

Disclaimer

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of

Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE

LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND

DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS

INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY

DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING,

WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF

INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS

BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

License Credits and Third Party Information

To view license credit information, click the License Credits link on the Welcome to vFoglight online help page.

System Requirements and Platform Support Guide

March 2009

Version 5.2.4 - Standard Edition

Table of Contents

Introduction to this Guide ...................................................................................................................................5

About vFoglight ................................................................................................................................................................ 6

About this Guide............................................................................................................................................................... 6 vFoglight Documentation Suite ........................................................................................................................................ 6

Core Documentation Set ......................................................................................................................................... 7

Cartridge Documentation Sets ................................................................................................................................ 8

Feedback on the Documentation............................................................................................................................. 8

Text Conventions ............................................................................................................................................................. 9

About Vizioncore Inc. ....................................................................................................................................................... 9

Contacting Dell ............................................................................................................................................................... 10

Hardware Requirements and Guidelines .........................................................................................................23

About vFoglight Hardware Requirements ...................................................................................................................... 24

Installation Recommendations .............................................................................................................................. 24

Single-Tier vFoglight Hardware Requirements .............................................................................................................. 24

32-bit Platforms ..................................................................................................................................................... 25

64-bit Platforms ..................................................................................................................................................... 25

Multi-Tier vFoglight Hardware Requirements................................................................................................................. 26 vFoglight Management Server (32- and 64-bit Platforms)..................................................................................... 26

vFoglight Database Repository (32- and 64-bit Platforms).................................................................................... 27

Supported Platforms..........................................................................................................................................29

Supported Platforms for the vFoglight Management Server .......................................................................................... 30

Supported External Databases ...................................................................................................................................... 31

Operating System Patch Requirements for the JRE...................................................................................................... 32

Supported Web Browsers .............................................................................................................................................. 32

Supported Report Viewer............................................................................................................................................... 33

4 vFoglight

System Requirements and Platform Support Guide

Index ................................................................................................................................................................... 35

Introduction to this Guide

This chapter provides information about what is contained in the vFoglight System

Requirements and Platform Support Guide. It also provides information about the vFoglight documentation suite and Vizioncore.

This chapter contains the following sections:

About vFoglight ..............................................................................................................................6

About this Guide ............................................................................................................................6

vFoglight Documentation Suite ......................................................................................................6

Text Conventions ...........................................................................................................................9

About Vizioncore Inc.

.....................................................................................................................9

6 vFoglight

System Requirements and Platform Support Guide

About vFoglight

vFoglight helps IT organizations understand the virtual infrastructure by managing the relationships and interaction between all the components in the environment, including data centers, data stores, clusters, resource pools, hosts and virtual machines. With vFoglight, administrators can quickly determine the root-cause of an incident or problem, track virtual machine (VM) movements and understand their impact, and identify contention for resources between virtual machines.

About this Guide

This System Requirements and Platform Support Guide contains information on the

Windows hardware requirements for vFoglight v.5.2.4. Please review the information in this guide before installing the vFoglight Management Server.

This guide is organized as follows:

Chapter 1, Hardware Requirements and Guidelines—This chapter outlines the current Windows hardware requirements (CPU type, RAM and Storage) for 32- and 64bit installations of the vFoglight Management Server and for the database repository. It also includes the requirements for the Java Runtime Engine.

Chapter 2, Supported Platforms—This chapter outlines the platform requirements for the vFoglight Management Server and a list of supported web browsers

vFoglight Documentation Suite

The vFoglight documentation suite is made up of the core documentation set, plus the documentation set for each vFoglight cartridge that you deploy. Documentation is provided in a combination of online help, PDF and HTML.

Introduction to this Guide vFoglight Documentation Suite

• Online Help: You can open the online help by selecting the Help tab from vFoglight’s action panel.

7

• PDF: The Getting Started Guide, What’s New Guide, System Requirements and

Platform Support Guide, Installation and Setup Guide set, Administration and

Configuration Guide, vFoglight User Guide, Command-Line Reference Guide,

Web Component Guide, and Web Component Tutorial, are provided as PDF files.

The PDF guides are included in the zip file downloaded from Vizioncore.

Adobe® Reader® is required.

• HTML: Release Notes are provided in HTML.

Core Documentation Set

The core documentation set consists of the following files:

Release Notes (HTML)

Getting Started Guide (PDF)

What’s New Guide (PDF)

System Requirements and Platform Support Guide (PDF)

Installation and Setup Guide set (all in PDF format):

• Installation and Setup Guide—Installing on Windows with an Embedded

MySQL Database

• Installation and Setup Guide—Installing on Windows with an External

MySQL Database

8 vFoglight

System Requirements and Platform Support Guide

• Installation and Setup Guide—Installing on Windows with an External Oracle

Database

Administration and Configuration Guide (PDF and online help)

vFoglight User Guide (PDF and online help)

Advanced Configuration Guide set

Command-Line Reference Guide (PDF and online help)

Web Component Guide (PDF and online help)

Web Component Tutorial (PDF and online help)

Web Component Reference (online help)

Cartridge Documentation Sets

When you deploy a cartridge, the documentation set for the cartridge is installed. The online help for the cartridge is integrated automatically with the core vFoglight help.

When you open the help, the name of the cartridge is displayed in a top level entry within the table of contents.

Some cartridges include additional PDF guides, which may be one or more of the following: a Getting Started Guide, an Installation Guide, a User Guide, and a

Reference Guide.

Feedback on the Documentation

We are interested in receiving feedback from you about our documentation. For example, did you notice any errors in the documentation? Were any features undocumented? Do you have any suggestions on how we can improve the documentation? All comments are welcome. Please submit your feedback to the following email address: [email protected]

Please do not submit Technical Support related issues to this email address.

Introduction to this Guide

Text Conventions

Text Conventions

The following table summarizes how text styles are used in this guide:

Convention Description

Code

Variables

Interface

Monospace text represents code, code objects, and commandline input. This includes:

• Java language source code and examples of file contents

• Classes, objects, methods, properties, constants, and events

• HTML documents, tags, and attributes

Monospace-plus-italic text represents variable code or command-line objects that are replaced by an actual value or parameter.

Bold text is used for interface options that you select (such as menu items) as well as keyboard commands.

Files, components,

and documents

Italic text is used to highlight the following items:

• Pathnames, file names, and programs

• The names of other documents referenced in this guide

9

About Vizioncore Inc.

Vizioncore was formed in July 2002 as a consulting and software-development company with the mission to create easy-to-use software solutions that performed reliable and repeatable automation of datacenter functions specifically for the Citrix platform. A main corporate goal was to enable business partners to offer solutions that targeted real-world IT issues and provided the best possible installation and automation for their clients' systems.

Vizioncore's solutions have proved successful in organizations from small to mid-sized businesses to large enterprises, in a wide variety of vertical industries, including

Financial Services, Government, Healthcare, Manufacturing, and High Tech.

Vizioncore, Inc. can be found in offices around the globe and at www.vizioncore.com

.

Contacting Dell

Note: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1

2

3

Visit http://support.dell.com.

Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

Click Contact Us on the left side of the page.Note: Toll-free numbers are for use within the country for which they are listed.

4

5

Select the appropriate service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

Country (City) Service Type

International Access

Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Web Address

E-Mail Address

Technical Support., Customer Service, Sales

Web Address

E-Mail Address

Aomen

Technical Support., Customer Service, Sales

Technical Support

Dell

Dimension

, Dell Inspirion

, Dell

Optiplex

, Dell Lattitude

, and Dell

Argentina (Buenos Aires)

Precision

Servers and Storage

Web Address

International Access

E-Mail Address for Desktop/ Portable Computers

Code: 00

E-Mail Address for Servers and EMC

®

Storage

Country Code: 54

Products

City Code: 11

Customer Service

Technical Support

Aruba

Australia (Sydney)

International Access

Code: 0011

Country Code: 61

City Code: 2

Technical Support Services

Sales

Web Address

E-Mail Address

Technical Support., Customer Service, Sales

Web Address

Contact Dell Web Address

Technical Support., Customer Service, Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-Mail Addresses www.Dell.com/ai la‐[email protected]

toll-free: 800-335-0031 www.Dell.com.ag

la‐[email protected]

1-800-805-5924

0800-105

0800-105 www.dell.com.ar

la‐[email protected]

[email protected]

toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724

0-800-444-3355 www.Dell.com/aw la‐[email protected]

toll-free: 800-1578 support.ap.dell.com

support.ap.dell.com/contactus

13DELL-133355

Austria (Vienna)

International Access

Code: 900

Country Code: 43

City Code: 1

Bahamas

Barbados

Belgium (Brussels)

Bolivia

Brazil

International Access

Code: 00

Country Code: 55

City Code: 51

British Virgin Islands

Brunei

Country Code: 673

Canada (North York,

Ontario)

International Access

Code: 011

Cayman Islands

Web Address

E-Mail Address

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Service

Home/Small Business Support

Preferred Accounts/Corporate Customer

Service Preferred Accounts/Corporate Customer

Switchboard

Web Address

E-Mail Address

Technical Support., Customer Service, Sales

Web Address

E-Mail Address

Technical Support., Customer Service, Sales

Web Address

General Support

General Support Fax

Customer Service

Corporate Sales

Fax

Switchboard

Web Address

E-Mail Address

Technical Support., Customer Service, Sales

Web Address

E-Mail Address

Customer Service and Tech Support

Technical Support Fax

Customer Service Fax

Sales

Technical Support, Customer Service, Sales

Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status Web Address

AutoTech (automated Hardware and Warranty

Support)

Customer Service

Home/Home Office

Small Business

Medium/Large Business, Government, Education

Hardware Warranty Phone Support

Support.euro.dell.com

[email protected]

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 17

0820 240 530 16

0820 240 530 17

0820 240 530 00 www.dell.com/bs la‐[email protected]

toll-free: 1-866-874-3038 www.dell.com/bb la‐[email protected]

1-800-534-3142

Support.euro.dell.com

02 481 92 88

02 481 92 95

02 713 15 65

02 481 91 00

02 481 91 99

02 481 91 00 www.dell.com/bo [email protected]

toll-free: 800-10-0238 www.dell.com/br

[email protected]

0800 970 3355

51 2104 5470

51 2104 5480

0800 722 3498 toll-free: 1-866-278-6820

604 633 4966

604 633 4888

604 633 4955 www.dell.ca/ostatus support.ca.dell.com

toll-free:1-800-247-9362 toll-free:1-800-847-4096 toll-free:1-800-906-3355 toll-free:1-800-387-5757 toll-free:1-800-847-4096 toll-free:1-800-387-5757

Computers for Home/Home Office

Computers for Small/Medium/Large Business

Government

Printers, Projectors, Televisions, Handheld,

Digital

Jukebox, and Wireless Sales

Home and Home Office Sales

Small Business

Medium/Large Business, Government

Spare Parts and Extended Service

E-Mail Address

Technical Support, Customer Service, Sales

1-877-335-5767 toll-free:1-800-999-3355 toll-free:1-800-387-5752 toll-free:1-800-387-5755

1 866 440 3355 la‐[email protected]

1-877-262-5415

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Columbia

Costa Rica

Czech Republic (Prague)

International Access

Code: 00

Country Code: 420

Denmark (Copenhagen)

International Access

Code: 00

Country Code: 45

Dominica

Web Address

E-Mail Address

Sales and Customer Support

Technical Support Web Address

Technical Support E-Mail Address

Customer Service E-Mail Address

Technical Support Fax

Technical Support – Dimension and Inspiron

Technical Support – OptiPlex, Lattitude and Dell

Precision

Technical Support – Servers and Storage

Technical Support – Projectors, PDAs, Switches,

Routers, etc

Technical Support – Printers

Customer Service

Customer Service Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and

Education

Large Corporate Accounts East

Large Corporate Accounts East Government and

Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Web Address

E-Mail Address

Technical Support, Customer Service, Sales

Web Address

E-Mail Address

Technical Support, Customer Service, Sales

Web Address

E-Mail Address

Technical Support

Customer Service

Fax

Technical Fax

Switchboard

Web Address

Technical Support

Customer Service – Relational

Home/Small Business Customer Service

Switchboard – Relational

Switchboard Fax – Relational

Switchboard – Home/Small Business

Switchboard Fax – Home/Small Business

Web Address

E-Mail Address

Technical Support, Customer Service, Sales www.dell.com/cl la‐[email protected]

toll-free: 1230-020-4823 support.dell.com.cn

support.dell.com.cn/email [email protected]

592 818 14350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060

592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 www.dell.com/co la‐[email protected]

01-800-915-4755 www.dell.com/cr la‐[email protected]

0800-012-0231 support.euro.dell.com

[email protected]

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

Support.euro.dell.com

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001 www.dell.com/dm la‐[email protected]

toll-free: 1-866-278-6821

Dominican Republic

Ecuador

El Salvador

Finland (Helsinki)

International Access

Code: 990

Country Code: 358

City Code: 9

France (Paris)

(Montpellier)

International Access

Code: 00

Country Code: 33

City Codes: (1) (4)

Germany (Frankfurt)

International Access

Code: 00

Country Code: 49

City Code: 69

Greece

International Access

Code: 00

Country Code: 49

Grenada

Web Address

E-Mail Address

Technical Support, Customer Service, Sales

Web Address

E-Mail Address

Technical Support, Customer Service, Sales

(Calling from Quito)

Technical Support, Customer Service, Sales

(Calling from Guayaquil)

Web Address

E-Mail Address

Technical Support, Customer Service, Sales

Web Address

E-Mail Address

Technical Support

Customer Service

Switchboard

Sales under 500 employees

Fax

Sales over 500 employees

Fax

Web Address

Home and Small Business

Technical Support

Customer Service

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Service

Switchboard

Sales

Web Address

E-mail Address

Technical Support

Home/Small Business Customer Service

Global Segment Customer Service

Preferred Accounts Customer Service

Large Accounts Customer Service

Public Accounts Customer Service

Switchboard

Web Address

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Web Address

E-Mail Address

Technical Support, Customer Service, Sales www.dell.com/do la‐[email protected]

1-800-156-1588 www.dell.com/ec la‐[email protected]

toll-free: 999-119-877-655-3355 toll-free: 1800-999-119-877-655-3355 www.dell.com/sv la‐[email protected]

800-6132 [email protected]

[email protected]

0207 533 555

0207 533 538

0207 533 533

0207 533 540

0207 533 530

0207 533 533

0207 533 530

Support.euro.dell.com

0825 387 270

0825 832 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

55 94 71 00

01 55 94 71 00 support.euro.dell.com

[email protected]

069 9792-7200

0180-5-224400

069 9792-7320

069 9792-7320

069 9792-7320

069 9792-7320

069 9792-7000

Support.euro.dell.com

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812 www.dell.com/gd la‐[email protected]

toll-free: 1-866-540-3355

Guatemala

Guyana

Web Address

E-Mail Address

Technical Support, Customer Service, Sales

E-Mail Address

Technical Support, Customer Service, Sales

Hong Kong

International Access

Code: 001

Country Code: 852

India

Web Address

Technical Support E-mail Address

Technical Support - Dimension and Inspiron

Technical Support - OptiPlex, Latitude, and Dell

Precision

Technical Support - Servers and Storage

Technical Support - Projectors, PDAs, Switches,

Routers, etc .

Customer Service

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Dell Support Website

Portable and Desktop Support

Desktop Support E-mail Address

Portable Support E-mail Address

Phone Numbers www.dell.com/gt la‐[email protected]

1-800-999-0136 la‐[email protected]

toll-free: 1-877-270-4609 support.ap.dell.com

support.dell.com.cn/email

00852-2969 3188

00852-2969 3191

00852-2969 3196

00852-3416 0906

00852-3416 0910

00852-3416 0907

00852-3416 0908

00852-3416 0912

00852-2969 3105 support.ap.dell.com

[email protected]

[email protected]

080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-8045

Server Support

E-mail Address

Phone Numbers [email protected]

080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-8045

Gold Support Only

E-mail Address

Phone Numbers [email protected]

080-25068033 or your city STD code +

60003355 or

toll-free: 1-800-425-9045

Customer Service

Home and Small Business

Large Corporate Accounts

Sales

Large Corporate Accounts

Home and Small Business

[email protected]

toll-free : 1800-4254051

[email protected]

toll free : 1800-4252067

1600 33 8044

1600 33 8046

Ireland (Cherrywood)

International Access

Code: 00

Country Code: 353

City Code: 1

Italy (Milan)

International Access

Code: 00

Country Code: 39

City Code: 02

Jamaica

Web Address

Technical Support

E-mail Address

Business computers

Home computers

At Home Support

Sales

Home

Small Business

Medium Business

Large Business

E-mail Address

Customer Service

Home and Small Business

Business (greater than 200 employees)

General

Fax/Sales fax

Switchboard

U.K. Customer Service (dealing with U.K.only)

Corporate Customer Service (dial within U.K. only)

U.K. Sales (dial within U.K. only)

Web Address

Home and Small Business

Technical Support

Customer Service

Fax

Switchboard

Corporate

Technical Support

Customer Service

Fax

Switchboard

E-mail Address

Technical Support, Customer Service, Sales

(dial from within Jamaica only)

Support.euro.dell.com

[email protected]

1850 543 543

1850 543 543

1850 200 889

1850 333 200

1850 664 656

1850 200 646

1850 200 646

[email protected]

204 4014

1850 200 982

204 0103

204 4444

0870 906 0010

0870 907 4499

0870 907 4000

Support.euro.dell.com

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821 [email protected]

1-800-440-920

Japan (Kawasaki)

International Access

Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access

Code: 001

Country Code: 82

City Code: 2

Latin America

Luxemborg

International Access

Code: 00

Country Code: 352

Macao

Country Code: 83

Web Address

Technical Support - Dimension and Inspiron

Technical Support outside of Japan - Dimension and Inspiron

Technical Support - Dell Precision, OptiPlex, and

Latitude

Technical Support outside of Japan - Dell

Precision, OptiPlex, and Latitude

Technical Support - Dell PowerApp™, Dell

PowerEdge™, Dell PowerConnect™, and Dell

PowerVault™,

Technical Support outside of Japan - PowerApp,

PowerEdge, PowerConnect, and PowerVault

Technical Support - Projectors, PDAs, Printers,

Routers

Technical Support outside of Japan - Projectors,

PDAs, Printers, Routers

Faxbox Service

24-Hour Automated Order Status Service

Customer Service

Business Sales Division - up to 400 employees

Preferred Accounts Division Sales - over 400 employees

Public Sales - government agencies, educational institutions, and medical institutions

Global Segment Japan

Individual User

Individual User Online Sales

Individual User Real Site Sales

Switchboard

Web Address

Technical Support, Customer Service

Technical Support - Dimension, PDA, Electronics, and Accessories

Sales

Fax

Switchboard

Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Web Address

Support

Home/Small Business Sales

Corporate Sales

Customer Service

Fax

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China) support.jp.dell.com

toll-free: 0120-198-26

81-44-520-1435 toll-free: 0120-198-433

81-44-556-3894 toll-free: 0120-198-498

81-44-556-4162 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-5963

044-556-3469

044-556-1657

044-556-2203

044-556-4649

044-556-4300

Support.ap.dell.com

toll-free: 080-200-3800 toll-free: 080-200-3801 toll-free: 080-200-3600

2194-6202

2194-6000

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

Support.euro.dell.com

3420808075

+32 (0)2 713 15 96

26 25 77 81

+32 (0)2 481 91 19

26 25 77 82 toll-free: 0800 105

34 160 910

29 693 115

Malaysia (Penang)

International Access

Code: 00

Country Code: 60

City Code: 4

Mexico

International Access

Code: 00

Country Code: 52

Montserrat

Netherlands

Antilles

Netherlands

(Amsterdam)

International Access

Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access

Code: 00

Country Code: 64

Nicaragua

Norway (Lysaker)

International Access

Code: 00

Country Code: 47

Panama

Peru

Web Address

Technical Support - Dell Precision, OptiPlex, and

Latitude

Technical Support - Dimension, Inspiron, and

Electronics and Accessories

Technical Support - PowerApp, PowerEdge,

PowerConnect, and PowerVault

Customer Service

Transaction Sales

Corporate Sales

Web Address

E-mail Address

Customer Technical Support

Sales

Customer Service

Main

E-mail Address

Technical Support, Customer Service, Sales

Support.ap.dell.com

toll-free: 1800 880 193 toll-free: 1800 881 306 toll-free: 1800 881 386 toll-free: 1800 881 306 (option 6) toll-free: 1800 888 202 toll-free: 1800 888 213 www.dell.com/mx la‐[email protected]

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355 la‐[email protected]

E-mail Address

Web Address

Technical Support

Technical Support Fax

Home/Small Business Customer Service

Relational Customer Service

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Toll-free: 1-866-278-6822 la‐[email protected]

support.euro.dell.com

020 674 45 00

020 674 47 66

020 674 42 00

020 674 43 25

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

Support.ap.dell.com

Support.ap.dell.com/contactus

0800 441 567

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Web Address

Technical Support

Relational Customer Service

Home/Small Business Customer Service

Switchboard

Fax Switchboard

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Web Address

E-mail Address

Technical Support, Customer Service, Sales www.dell.com/ni la‐[email protected]

001-800-220-1377

Support.euro.dell.com

671 16882

671 17575

231 62298

671 16800

671 16865 www.dell.com/pa la‐[email protected]

011-800-507-1264 www.dell.com/pe la‐[email protected]

0800-50-669

Poland (Warsaw)

International Access

Code: 011

Country Code: 48

City Code: 22

Portugal

International Access

Code: 00

Country Code: 351

Web Address

E-mail Address

Customer Service Phone

Customer Service

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Web Address

Technical Support

Customer Service

Sales

Puerto Rico

St. Kitts and Nevis

St. Lucia

St. Vincent and the

Grenadines

Singapore

International Access

Code: 005

Country Code: 65

Slovakia (Prague)

International Access

Code: 00

Country Code: 421

Fax

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Web Address

E-mail Address

Technical Support, Customer Service, Sales

NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.

Web Address

Technical Support - Dimension, Inspiron, and

Electronics and Accessories

Technical Support - OptiPlex, Latitude,

and Dell Precision

Technical Support - PowerApp, PowerEdge,

PowerConnect, and PowerVault

Customer Service

Transaction Sales

Corporate Sales

Web Address

E-mail Address

Technical Support

Customer Service

Fax

Tech Fax

Switchboard (Sales)

South Africa

(Johannesburg)

International Access

Code: 09/091

Country Code: 27

City Code: 11

Web Address

E-mail Address

Gold Queue

Technical Support

Customer Service

Sales support.euro.dell.com

[email protected]

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

Support.euro.dell.com

707200149

800 300 413

800-300-410 or 800-300 -411 or

800-300-412 or 21-422-07-10

21-424-01-12 www.dell.com/pr la‐[email protected]

1-877-537-3355 www.dell.com/kn la‐[email protected]

toll-free: 1-866-540-3355 www.dell.com/lc la‐[email protected]

toll-free: 1-866-464-4352 www.dell.com/vc la‐[email protected]

toll-free: 1-866-464-4353 support.ap.dell.com

toll-free: 1 800 394 7430 toll-free: 1 800 394 7488 toll-free: 1 800 394 7478 toll-free: 1 800 394 7430 (option 6) toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 support.euro.dell.com

[email protected]

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 8328

02 5441 8328

02 5441 7585 support.euro.dell.com

[email protected]

011 709 7713

011 709 7710

011 709 7707

011 709 7700

Spain (Madrid)

International Access

Code: 00

Country Code: 34

City Code: 91

Web Address

Home and Small Business

Technical Support

Customer Service

Sales

Switchboard

Fax

Corporate

Sweden (Upplands

Vasby)

International Access

Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

Technical Support

Customer Service

Switchboard

Fax

Web Address

Technical Support

Relational Customer Service

Home/Small Business Customer Service

Employee Purchase Program (EPP) Support

Technical Support Fax

Web Address

E-mail Address

International Access

Code: 00

Country Code: 41

City Code: 22

Technical Support – Home and Small Business

Technical Support – Corporate

Customer Service – Home and Small Business

Customer Service – Corporate

Fax

Switchboard

Web Address Taiwan

International Access

Code: 002

Country Code: 886

E-mail Address

Technical Support - OptiPlex, Latitude, Inspiron,

Dimension, and Electronics and Accessories

Technical Support - Servers and Storage

Customer Service

Transaction Sales

Corporate Sales

Web Address Thailand

International Access

Code: 001

Country Code: 66

Trinidad/Tobago

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Service

Corporate Sales

Transaction Sales

Web Address

E-mail Address

Turks and Caicos Islands

Technical Support, Customer Service, Sales

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Support.euro.com

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83 support.euro.dell.com

08 590 05 199

08 590 05 642

08 587 70 527

020 140 14 44

08 590 05 594

Support.euro.dell.com

[email protected]

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01 support.ap.dell.com

support.dell.com.cn/email toll-free: 0080 186 1011 toll-free: 0080 160 1256 toll-free: 0080 160 1250 (option 5) toll-free: 0080 165 1228 toll-free: 0080 165 1227

Support.ap.dell.com

toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007 (option 7) toll-free: 1800 006 009 toll-free: 1800 006 006 www.dell.com/tt la‐[email protected]

toll-free: 1-888-799-5908 www.dell.com/tc la‐[email protected]

toll-free: 1-877-441-4735

U.K.(Bracknell)

International Access

Code: 00

Country Code: 44

City Code: 1344

Uruguay

U.S.A. (Austin, Texas)

International Access

Code: 011

Country Code: 1

Web Address

E-mail Address

Customer Service Website

Sales

Home and Small Business Sales

Corporate/Public Sector Sales

Customer Service

Home and Small Business

Corporate

Preferred Accounts (500-5000 employees)

Global Accounts

Central Government

Local Government & Education

Health

Technical Support

Corporate/Preferred Accounts/PCA (1000+ employees)

Other Dell Products

General

Home and Small Business Fax

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Automated Order-Status Service

AutoTech (portable and desktop computers)

Hardware and Warranty Support (Dell TV,

Printers, and Projectors ) for Relationship customers

Consumer (Home and Home Office) Support for

Dell products

Customer Service

Employee Purchase Program (EPP) Customers

Financial Services Web Address

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts

[DPA])

Business

Customer Service

Employee Purchase Program (EPP)

Customer s Support for printers, projectors, PDAs, and MP3 players

Public (government, education, and healthcare)

Customer Service and Support

Employee Purchase Program (EPP) Customers

Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired upport.euro.dell.com

[email protected]

support.euro.dell.com/uk/en/ECare/ form/home.asp

0870 907 4000

01344 860 456

0870 906 0010

01344 373 185

0870 906 0010

01344 373 186

01344 373 196

01344 373 199

01344 373 194

0870 908 0500

0870 353 0800

0870 907 4006 www.dell.com/uy la‐[email protected]

toll-free: 000-413-598-2521 toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-877-459-7298 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-800-695-8133 www.dellfinancialservices.com

toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-624-9897 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-800-289-3355 or

toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands

Venezuela

Web Address

E-mail Address

Technical Support, Customer Service, Sales

Web Address

E-mail Address

Technical Support, Customer Service, Sales www.dell.com/vi la‐[email protected]

toll‐free: 1‐877‐702‐4360 www.dell.com/ve la‐[email protected]

0800‐100‐4752

2

Hardware Requirements and

Guidelines

This chapter outlines the Windows hardware requirements (CPU, RAM and disk storage) for 32- and 64-bit installations of the vFoglight Management Server and the database repository.

This chapter contains the following sections:

About vFoglight Hardware Requirements ....................................................................................24

Single-Tier vFoglight Hardware Requirements ............................................................................24

Multi-Tier vFoglight Hardware Requirements ..............................................................................26

24 vFoglight

System Requirements and Platform Support Guide

About vFoglight Hardware Requirements

The hardware needed to run vFoglight can vary widely depending on a number of factors, including:

• The number and type of agents that are being used

• The persistence and data-rollup policies

• Agent configuration settings

You should not consider doing a production implementation without conducting a proper scoping and sizing exercise with a qualified Vizioncore representative. You can arrange for a sizing analysis by contacting your Vizioncore Sales Representative. At a minimum, you will be required to provide hardware matching the specifications below.

Installation Recommendations

Running a vFoglight server requires:

• The vFoglight Management Server

• The vFoglight database repository vFoglight runs in either a single-tier or multi-tier configuration. While these components can be installed on a single tier or on multiple tiers, it is critical to realize that the management server and database repository require separately dedicated resources to support them. To help facilitate sizing, the resources required to support each component are addressed separately.

Single-Tier vFoglight Hardware Requirements

To install vFoglight in a single-tier configuration, you must have hardware to run the vFoglight Management Server (JVM) and vFoglight database repository together. The requirements are listed below.

Hardware Requirements and Guidelines

Single-Tier vFoglight Hardware Requirements

32-bit Platforms

The hardware requirements for a single-tier 32-bit installation of vFoglight are as follows:

CPU

RAM

Storage

4-way 2.4 GHz CPUs—one of the following:

• 1 quad core

• 2 dual core

• 4 single core

4 GB in total:

• 2.4 GB for Management Server

(1.6 GB for Heap, 0.8 GB for Java Virtual Machine)

• 0.8 GB for database repository

• 0.8 GB for the operating system

• For Management Server: 40 GB, 7500 RPM hard disk or better

• For Database Repository: 80 GB, 10000 RPM hard disk or better

25

Important Some 32-bit operating systems, such as Windows Server 2003 Standard Edition, have a

4 GB memory limit. Please adjust your memory allocation accordingly. Windows Server

2003 Enterprise Edition can support up to 32 GB of physical memory with the Physical

Address Extension utility enabled. For more details, please see http://msdn.microsoft.com/en-us/library/aa366778(VS.85).aspx

.

64-bit Platforms

The hardware requirements for a single-tier 64-bit installation of vFoglight are as follows:

CPU 4-way 2.4 GHz CPUs—one of the following:

• 1 quad core

• 2 dual core

• 4 single core

26 vFoglight

System Requirements and Platform Support Guide

RAM

Storage

12 GB in total:

• 6 GB for Management Server

(4 GB for Heap, 2 GB for Java Virtual Machine)

• 4 GB for database repository

• 2 GB for the operating system

• For Management Server: 40 GB, 7500 RPM hard disk or better

• For Database Repository: 80 GB, 10000 RPM hard disk or better

Multi-Tier vFoglight Hardware Requirements

To install vFoglight in a multi-tier configuration, you must have separate hardware to run the vFoglight Management Server (JVM) and separate hardware to run the vFoglight Database Repository. The requirements are listed below.

vFoglight Management Server (32- and 64-bit Platforms)

The hardware requirements for a vFoglight Management Server tier installation are as follows:

CPU

RAM

Storage

32-bit 64-bit

2-way 2.4 GHz CPUs - one of the following:

• 1 dual core

• 2 single core

4 GB in total:

• 3 GB for Management Server

(2 GB for Heap, 1 GB for Java

Virtual Machine)

• 1 GB for the operating system

8 GB in total:

• 6 GB for Management Server

(4 GB for Heap, 2 GB for Java

Virtual Machine)

• 2 GB for the operating system

• 40 GB, 7500 RPM hard disk or better

Hardware Requirements and Guidelines

Multi-Tier vFoglight Hardware Requirements

27

vFoglight Database Repository (32- and 64-bit Platforms)

The hardware requirements for a vFoglight Database Repository Server tier installation are as follows:

CPU

RAM

Storage

32-bit 64-bit

2-way 2.4 GHz CPUs - one of the following:

• 1 dual core

• 2 single core

3 GB in total:

• 2 GB for database repository

• 1 GB for the operating system

6 GB in total:

• 4 GB for the database repository

• 2 GB for the operating system

• 80 GB, 10000 RPM hard disk or better

28 vFoglight

System Requirements and Platform Support Guide

3

Supported Platforms

This chapter outlines the platforms supported for the vFoglight Management Server and database repository, supported platforms for the vFoglight Agent Manager and requirements for other software used with vFoglight.

This chapter contains the following sections:

Supported Platforms for the vFoglight Management Server .......................................................30

Supported External Databases ....................................................................................................31

Supported Web Browsers ............................................................................................................32

Supported Report Viewer ............................................................................................................33

30 vFoglight

System Requirements and Platform Support Guide

Supported Platforms for the vFoglight Management

Server

Vizioncore supports the platforms listed in the following table. These platforms have passed quality assurance testing with vFoglight.

Note vFoglight is licensed for open systems only, in accordance with the supported platform matrix.

Operating System

Microsoft Windows

®

Version Architecture Additional Details

Server 2003 x86 x86_64

32-bit support

32-bit and 64-bit support

Important The vFoglight Management Server requires a Java Runtime Environment (JRE) to run.

Please see “ Operating System Patch Requirements for the JRE ” on page 32 for JRE

and operating system patch requirements.

Supported Platforms

Supported External Databases

31

Supported External Databases

The vFoglight Management Server requires a database repository. You have the option of using the embedded database included with vFoglight, or using an external database.

The external database must be a supported platform and version. Customers are responsible for the procurement, installation, and management of an external database.

The following table outlines the external databases supported for vFoglight 5.2.4. These versions are supported for any platform supported for the vFoglight Management

Server.

Database

Oracle

MySQL

Supported Versions

• Oracle 9i R2 (9.2.x branch)

• Oracle 10g R2 (10.2.x branch)

• 5.0.x branch, with 5.0.27 as the minimum allowed version

While you can run your external database on any operating system platform supported by your database vendor, Vizioncore will only support database issues that can be reproduced on the following OS platforms (32- or 64-bit):

Operating System

Microsoft Windows

®

RedHat

®

Enterprise Linux

®

IBM AIX

®

HP-UX

®

Sun Solaris

Version

Server 2003

AS/ES 5

5.3

11i v2

10

32 vFoglight

System Requirements and Platform Support Guide

Operating System Patch Requirements for the JRE

The vFoglight Management Server and the vFoglight Agent Manager require a Java

Runtime Environment (JRE). In order for vFoglight to run properly, it requires that the operating system is at a minimum patch level to support our JRE.

Please ensure that your OS is properly patched for the JRE. It is recommended that you check with your OS vendor for the latest patches for your platform.

The vFoglight Management Server must be patched to support Java 1.6.

Monitored hosts must be patched to support Java 1.5.

Supported Web Browsers

The following table lists the Web browsers supported for use with vFoglight 5.2.4.

Note that you must use the latest patch release for the browsers.

Browser Type Operating System

Internet Explorer 6 and 7 Windows XP

Windows 2003

Firefox 2 and 3

Windows Vista (IE 7 only)

Windows XP

Windows 2003

Windows Vista

Linux RedHat, SuSE

Note Firefox 3 is only supported on Desktop Linux—

Enterprise Linux is not supported.

Supported Platforms

Supported Report Viewer

Supported Report Viewer

To view PDF reports in vFoglight, Adobe Acrobat Reader version 7.0.9 (or higher) is preferred.

33

34 vFoglight

System Requirements and Platform Support Guide

Index

A about vFoglight

6

C contacting

Vizioncore

9

D

database platform support

documentation cartridge

8

core

7

feedback 8

suite

6

31

E

external databases

support

31

31

H hardware requirements, overview

24

I installation, recommendations

24

J

JRE requirements 32

M multi-tier system requirements

26

O operating system, patch requirements for JRE

32

R recommendations, installing vFoglight

24

S

single-tier system requirements

supported external databases

31

24

supported platforms vFoglight Management Server supported web browsers

32

30

T text conventions

9

V vFoglight distributed system requirements hardware overview

24

single system requirements

24

vFoglight Database Repository hardware requirements

27

vFoglight Management Server

26

36 Foglight

System Requirements and Platform Support Guide

hardware requirements

supported platforms

30

26

W

web browsers 32

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