snom 710 IP Phone
IP Phone
User Manual
Table of Contents
Copyright, Trademarks, GPL, Legal Disclaimers .......................................................7
Important information .......................................................................................................8
Safety instructions ......................................................................................................................8
SELV (Safety Extra Low Voltage) compliance ................................................................8
Standards conformance ............................................................................................................9
Product specifications ...............................................................................................................9
Disposal of the device ................................................................................................................9
Cleaning ........................................................................................................................................9
Notational conventions ...................................................................................................10
Setting up the phone .......................................................................................................12
Delivery Content ....................................................................................................................... 12
Attaching and detaching the footstand ................................................................................ 12
Rotating the tab of the cradle ................................................................................................ 13
Connecting the phone ............................................................................................................ 14
Connecting a headset .............................................................................................................. 15
Initializing and registering the phone ................................................................................... 15
Prerequisites ........................................................................................................................ 15
Initialization and registration .............................................................................................. 16
What to do if initialization and registration are unsuccessful ................................... 17
Correcting the clock .......................................................................................................... 17
Getting to know your phone .........................................................................................18
At a glance .................................................................................................................................. 18
LED indicators .......................................................................................................................... 20
Call indicator ........................................................................................................................ 20
Function key LEDs ............................................................................................................. 20
Message LED ...................................................................................................................... 20
Hard keys ................................................................................................................................... 21
Freely programmable function keys with LEDs ........................................................... 21
Context-sensitive, programmable function keys .......................................................... 21
Navigation, confirmation, and cancel keys .................................................................... 21
Message key with LED ...................................................................................................... 22
Audio Control Keys ............................................................................................................ 22
Alphanumeric Keypad.......................................................................................................... 22
Input modes and navigation .................................................................................. 22
Entering numerals, letters, special characters, and symbols........................... 23
2
Display layout ............................................................................................................................ 24
Idle Mode .............................................................................................................................. 24
When the phone is active ................................................................................................. 26
Settings ...................................................................................................................................... 27
Phone menu ......................................................................................................................... 27
The phone's web interface ..................................................................................................... 29
Opening the web interface ............................................................................................... 30
How the web interface works .......................................................................................... 31
User mode/administrator mode ............................................................................................ 32
Directories ..........................................................................................................................34
Directory ..................................................................................................................................... 34
Definitions, explanations .................................................................................................... 34
Directory entry ........................................................................................................... 34
Contact Types .......................................................................................................... 35
Outgoing identity ..................................................................................................... 35
Group ......................................................................................................................... 35
Ringtones ............................................................................................................................. 35
Assigning ringtones to contact type VIP and group types ............................ 35
Adding/Editing Entries on the Phone ............................................................................ 36
Adding new entry manually ................................................................................... 36
Adding new entry from call list ............................................................................. 36
Adding current caller .............................................................................................. 36
Sorting entries .......................................................................................................... 36
Editing existing entry ............................................................................................... 37
Deleting an entry ...................................................................................................... 37
Adding/editing entries on the web interface ................................................................ 37
Adding new entry .................................................................................................... 37
Editing an entry ........................................................................................................ 38
Deleting entry on web interface ........................................................................... 40
Dialing from phone directory ............................................................................................ 40
Deleting whole directory ................................................................................................... 40
Importing/Exporting Directory .......................................................................................... 40
External directories .................................................................................................................. 40
LDAP ..................................................................................................................................... 40
Contacts ............................................................................................................................... 41
Using the phone
.............................................................................................................42
Making calls ............................................................................................................................... 42
................................................................ 42
Selecting identity for current outgoing call
3
Using different audio devices .......................................................................................... 42
Handset ..................................................................................................................... 42
Headset ..................................................................................................................... 42
Speakerphone .......................................................................................................... 42
Speakerphone and handset or headset ............................................................. 42
Using different dialing methods ....................................................................................... 43
Auto dial ..................................................................................................................... 43
Redialing .................................................................................................................... 43
Calling number from call history (missed, received, dialed calls) ................. 43
Calling number from phone directory ................................................................. 43
Speed dialing ........................................................................................................... 43
Calling emergency numbers ................................................................................. 44
Call completion ........................................................................................................ 44
Number guessing (auto completion) .................................................................. 45
Accepting calls ......................................................................................................................... 45
Using different audio devices ......................................................................................... 45
Automatically accepting calls
........................................................................................ 45
Call pick-up from another extension ............................................................................. 46
Active calls ................................................................................................................................. 47
Connected call...................................................................................................................... 47
Hold ...................................................................................................................................... 47
One call on hold ...................................................................................................... 47
Holding multiple calls ............................................................................................ 47
Music on hold
......................................................................................................... 48
Conference .......................................................................................................................... 48
Initiating a conference ............................................................................................ 48
Conference screen navigation ............................................................................ 48
Putting the conference on hold ........................................................................... 49
Adding a participant
............................................................................................ 49
Terminating the conference .................................................................................. 49
Putting one participant on hold ........................................................................... 49
Speaking to one participant in private ................................................................ 49
Dropping a participant .......................................................................................... 49
Transferring calls ................................................................................................................. 50
Attended transfer ..................................................................................................... 50
Blind transfer ............................................................................................................ 50
Call waiting ......................................................................................................................... 50
Terminating calls ....................................................................................................................... 51
Missed Calls
Call lists
......................................................................................................................... 51
................................................................................................................................. 51
4
Rejecting or redirecting incoming calls ............................................................................... 52
Manually ................................................................................................................................ 52
Automatically ........................................................................................................................ 52
Rejecting anonymous calls ............................................................................................... 53
Call forwarding .......................................................................................................................... 53
Changing the settings on the phone and turning on call forwarding........................ 54
Turning on forwarding of all calls with a programmed function key ............. 54
Turning off call forwarding ................................................................................................ 55
Configuring the function keys .....................................................................................56
Function keys on snom phones ........................................................................................... 56
Programming the function keys............................................................................................... 57
Example 1, Extension monitoring and call pick-up .................................................... 58
Example 2, Monitoring calls on-screen ........................................................................ 59
Example 3, Speed dialing ................................................................................................. 60
Example 4, Turning forwarding of all calls on and off ................................................ 61
Customizing the phone settings .................................................................................62
Adjusting the display.................................................................................................................. 62
Contrast.................................................................................................................................. 62
Backlight................................................................................................................................. 62
Identities/accounts ................................................................................................................. 63
Configuring new identity/account
................................................................................ 63
Editing an existing identity/account ............................................................................... 65
Assigning ringtones to identities .................................................................................... 65
Time and date formats ........................................................................................................... 66
Time ...................................................................................................................................... 66
Date
..................................................................................................................................... 66
Time and date settings........................................................................................................ 67
Time zone .................................................................................................................................. 67
Language settings of phone and web interface ............................................................... 68
Phone language ................................................................................................................. 68
Web interface language ................................................................................................... 68
Dial tones .................................................................................................................................. 68
Music on hold ............................................................................................................................ 69
Streaming MoH from media server......................................................................................... 70
Emergency numbers ............................................................................................................... 70
Call forwarding ........................................................................................................................ 70
Call completion ........................................................................................................................ 72
Call waiting ............................................................................................................................... 72
Hide my caller ID ..................................................................................................................... 73
5
Do not disburb mode ................................................................................................................ 73
Reject anonymous calls ......................................................................................................... 73
Number guessing .....................................................................................................................74
Speed dial ..................................................................................................................................74
Software update ..............................................................................................................75
Manual update ......................................................................................................................... 75
Auto provisioning .................................................................................................................... 75
Troubleshooting ...............................................................................................................76
Reboot ....................................................................................................................................... 76
Hard reboot .............................................................................................................................. 76
Reset to factory values .......................................................................................................... 76
TFTP Update ............................................................................................................................ 76
Manual initialization ................................................................................................................. 76
Contacting snom Support .................................................................................................... 77
Traces ........................................................................................................................................ 78
Appendix 1 - Display Symbols.................................................................................................. 79
Symbols found in the function key line ................................................................................ 79
Display indications ................................................................................................................... 81
Appendix 2 - Status messages................................................................................................. 82
Appendix 3 - Wall Mounting...................................................................................................... 83
Appendix 4 - Programmable Functions................................................................................... 84
Programmable functions .......................................................................................................... 84
Key events ................................................................................................................................. 88
Appendix 5 - GNU General Public License........................................................................... 90
6
snom 710 User Manual
Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2012 snom technology Aktiengesellschaft
All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
All other product names and names of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (enclosed at Appendix 5), provided they, in turn, make it available
to everyone else with the same licensing agreement. Please go to http://www.snom.com/en/support/
download/gpl-quellcode/ for the original GPL license and the source code of components licensed
under GPL and used in snom products.
7
snom 710 User Manual
Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
•
If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly
recommended by snom technology. Other power supplies may damage or destroy the phone,
affect its behavior, or induce noise.
•
void placing the cables where people may trip over them or where they may be exposed to
A
mechanical pressure as this may damage them.
•
This device is for indoor use only! NOT FOR OUTDOOR USE!
•
o not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
D
damp basements). Do not immerse the device in water and do not spill or pour liquids of any kind
onto or into the device.
•
o not install the device in surroundings at risk for explosions (paint shops, for example). Do not
D
use the device if you smell gas or other potentially explosive fumes.
•
o not use the device during thunderstorms. Lightning striking the power grid may cause electric
D
shocks.
•
arning: The handset contains a magnet, and its earpiece may attract small dangerous objects
W
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of Input/Output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and
PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C)
connectors. Use caution when connecting cables.
Standards conformance
This device is CE and FCC-certified and meets European and US health, safety,
and environmental standards.
Unauthorized opening, changing, or modifying the device will cause the warranty to
lapse and may also result in the lapse of the CE and FCC certifications. In case of
malfunction contact authorized service personnel, your seller, or snom.
8
snom 710 User Manual
Safety, Disposal, Cleaning of Product
Standards conformance
This device complies with the essential health, safety, and environmental
requirements of all relevant European directives. The declaration of conformity can
be requested from snom (address see reverse cover).
This phone is FCC Class B certified and meets US health, safety, and
environmental standards.
Unauthorized opening, changing, or modifying the device will cause the warranty to
lapse and may also result in the loss of CE conformity and the FCC certification. In
case of malfunction contact authorized service personnel, your seller, or snom.
Unauthorized opening, changing, or modifying the device will cause the warranty to
lapse and may also result in the lapse of the CE and FCC certifications. In case of
malfunction contact authorized service personnel, your seller, or snom.
Product specifications
•
Safety: IEC 60950-1:2007
•
Certifications: FCC Class B, CE Mark
•
Power over Ethernet: IEEE 802.3af, Class 2
If PoE is not available in your network you can use the power adapter PSAC10R-050 which can
be purchased separately (snom PN 00002730).
•
Connectors: 1 x LAN, 1 x PC: RJ45; Handset & Headset: 4P4C
•
Ethernet: 2 x10/100 Mbps switch
Disposal of the device
This device is subject to European Directive 2002/96/EC and may not be disposed of with
general household garbage.
If you do not know where you may dispose of the device at the end of its lifespan, contact
your municipality, your local waste management provider, or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.
9
snom 710 User Manual
Notational Conventions
Notational conventions
Throughout this manual you will see the below-listed symbols and notations, indicating the action you
need to take next.
•
Arrow symbols
: Depending on the context, they indicate either pressing the top, bottom,
left, or right edge of the navigation key or pressing the function keys underneath the display
,
,
, or
when these symbols are available. Sometimes both
symbols
methods will work.
Press top edge of navigation key
Press bottom edge of navigation key
Press left edge of navigation key
Press right edge of navigation key
•
Symbol : Depending on the context, they indicate pressing either the confirmation key or the
function key underneath the display symbol Ok , when this symbol is available. Sometimes
both methods will work.
•
ymbol : Depending on the context, they indicate pressing either the cancel key or the function
S
key underneath the display symbol Cancel , when this symbol is available. Sometimes both
methods will work.
Confirmation
key
Navigation
key
Cancellation
key
•
Menu items: Represented by number and title, e.g., "5 Maintenance".
•
Sequences of actions to be taken. The character ">" indicates the next step in a sequence of
actions to change a setting or perform a function.
Example 1:
Settin > 1 Preferences > 4 Language >
Settin
>
>
Press the function key underneath this text in the function key line to open
the Settings menu
> 1 Preferences
Next, press the number "1" key on the alphanumeric keypad. Alternatively
press .
> 4 Language
Next, press the number "4" key on the alphanumeric keypad. Alternatively,
navigate to "4 Language" with the navigation key and press
to open the
list of available languages.
>
Scroll through the list by pressing either the up
navigation key.
10
and down
arrows on the
snom 710 User Manual
Notational Conventions
>
Save your selection and return to the previous screen by pressing the
confirmation key.
>
Press the cancel key briefly to return to previous screens one screen at a
time; press the key for 3 seconds to return to the idle screen.
Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing >
"On"
Web interface
Open the phone‘s web interface
> Advanced
Click on the item "Advanced" in the menu on the left side of the
window
> Behavior
Next, click on the tab labelled "Behavior". The bold lettering of the
title on a tab indicates that its contents are currently visible.
> Phone Behavior
Find the section titled "Phone Behavior"
> Number Guessing
Find the item "Number Guessing"
> "On"
Click on the radio button "on"
11
snom 710 User Manual
Setting up the Phone
Setting up the phone
Delivery Content
snom technology AG
Charlottenstr. 68-71
10117 Berlin, Deutschland
Tel. +49 30 39 83 3-0
Fax +49 30 39 83 31 11
info@snom.com, sales@snom.com
snom France SARL
6 Parc des fontenelles
78870 Bailly, France
Tel. +33 1 80 87 62 87
Fax +33 1 80 87 62 88
info@snom.com, sales@snom.com
snom technology, Inc.
18 Commerce Way, Suite 6000
Woburn, MA 01801, USA
Tel. 781-569-2044
Fax 978-998-7883
infoUSA@snom.com
snom technology SRL
Via A. Lusardi 10
20122 Milano, Italia
Tel +39 02 00611212
Fax +39 02 93661864
info@snom.com, sales@snom.com
snom UK Ltd
Amethyst House, Meadowcroft Way
Leigh Business Park, Leigh
Manchester, WN7 3XZ, UK
Tel. +44 169 348 7500
Fax +44 169 348 7509
uksales@snom.com, info@snom.com
snom technology Ltd.
Rm. A2, 3F, No. 37, Ln. 258
Ruiguang Rd., Neihu Dist.
Taipei City 114, Taiwan
Tel +886-2-8751-1120
Fax +886-2-8751-1130
infoASIA@snom.com
E NG LI S H
D E UTSCH
Your specialist retailer - Ihr Fachhändler Votre distributeur - Su distribuidor - Il tuo rivenditore:
F R A N ÇA I S
I TA L I A N O
E S PA Ñ O L S
Quick Start Guide
© 2012 snom technology AG
v1.03
IP Phone
◦◦
Base phone unit
◦◦
Footstand
◦◦
Handset
◦◦
Handset cord
◦◦
Ethernet cable
◦◦
Quick Start Guide
Attaching and detaching the footstand
The footstand can be attached at two different angles: 28° and 46°.
Note: Before attaching the footstand to the phone, plug the long end of the handset
cord into the connector labelled " " on the back of the phone and place the cord in the
cable guide.
1. P
lace the top of the grooves on the footstand (Fig. 1) below the slideguides on the back of the
phone (Fig. 2). For the upright position, the short "legs" of the footstand must be attached to the
phone; for the more horizontal position, use the long ones.
2. Push the footstand upwards onto the slideguides until they lock in place (Fig. 3).
12
snom 710 User Manual
Fig./Abb. 1
Setting up the Phone
Fig./Abb. 2
Fig./Abb. 3
3. Plug the short end of the handset cord into the connector on the handset.
4. Place the phone on an even, horizontal surface.
Rotating the tab of the cradle
The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount
the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will
protrude slightly above the edge of the "cradle". The small rectangular hole in the receiver casing fits
perfectly over the now protruding tip, holding the receiver safely in place in the upright position on the
wall.
Fig./Abb. 1
Fig./Abb. 2
Fig./Abb. 3
1. Slide the plastic tab from the cradle (Fig. 1)
2. Rotate the tab 180°.
3. S
lide the tab back into the cradle (Fig. 2). The top of the tab now protrudes slightly above the
inner edge of the cradle (Fig. 3), so that it will hold the handset more securely.
The wall mounting instructions are attached at "Appendix 3 - Wall Mounting" on page 85.
13
snom 710 User Manual
Setting up the Phone
Connecting the phone
he phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is
T
not avaible in your network, with a 5V DC power adapter.
If no PoE available
Wenn PoE nicht verfügbar
S'il n'y a pas de PoE
Si no se dispone de PoE
Se non disponibile PoE
Not included in delivery
Nicht im Lieferumfang enthalten
Non inclus
Non incluido
Non incluso
Optional
Optionnel
Opzionale
Opcional
Optional
Optionnel
Opzionale
Opcional
Optional
Optionnel
Opzionale
Opcional
•
lug the Ethernet (network) cable into the RJ45 connector labeled “NET”, and plug the other end
P
into the network side to establish a data link. The second RJ45 connector, labeled “PC”, is for
daisy-chaining further Ethernet devices without the need for a second Ethernet connection line.
•
If PoE is not available, you can use the 5V DC power supply which is available separately. Insert
the plug of the power supply into the connector labeled “DC 5V” and hook up the plug to the wall
outlet.
Warning: Other power supplies may damage or destroy the phone, affect its behavior,
or induce noise.
14
snom 710 User Manual
Setting up the Phone
Connecting a headset
•
If you want to use a wired headset, connect it to the RJ audio jack labeled "
".
•
If you want to use a wireless headset, you need the snom EHS Advanced wireless-headset adapter
to connect to the base station of the wireless headset. Insert the plug of the 7xx adapter cable into
the connector on the phone, as shown in Fig. 1 and 2, below.
Note: You need to remove the footstand to gain access to the connector (see "Attaching
and detaching the footstand" on page 12). After you have inserted the plug, make sure
that the cable is lying flat against the bottomshell of the phone while you are attaching
the footstand to the phone. Twisting or curling up the cable may result in damaging the
cable and the wires inside it.
Please refer to the Quick Start Guide of the snom EHS Advanced and the manual of your wireless
headset for further information on how to connect the snom EHS Advanced and the headset.
Fig. 1
Fig. 2
Initializing and registering the phone
Prerequisites
To be able to use VoIP, you or your company must have:
•
A broadband internet connection.
•
ccess to the internet via a router. This could be a separate device available in various versions
A
from many different manufacturers or in the form of a router on a server or a PC.
•
ccount information provided by your network administrator or a VoiP account with a VoIP service
A
provider who supports the VoIP SIP standard. The phone supports up to four VoIP accounts with
one or more VoIP providers.
You will need the registration information received from your Internet service provider or your network
administrator. Required and optional data differ from provider to provider. They normally include:
15
snom 710 User Manual
Setting up the Phone
•
Account (usually the phone number). On snom phones, an account is called an "identity".
•
Registrar
•
Password
User name, authentication name, outbound proxy may also be required. These are settings that can
only be configured on the web interface of the phone after it has been successfully registered. If
your provider or your network provides a mailbox account, that setting is also configured on the web
interface. For more information, see ""Identities/accounts" on page 64.
Initialization and registration
snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize.
Note: Normally the initialization is completely automatic, using DHCP. If the phone
cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
If your network does not support DHCP, press and enter the IP address, netmask, IP
gateway, and DNS server manually. Ask your Internet service provider or your network
administrator for them.
You will then be asked on the display to make some basic settings.
1. Y
ou will be prompted in English to select a language. Use
applicable, and press
to save the language preceded by
.
to select another language, if
2. N
ext, you will be prompted in the language of your choice to select a time zone. The time zone
determines the time shown on your display.
◦◦
Press the function key underneath Jump to move to the beginning of the next time zone.
◦◦
Press
◦◦
ress the function key underneath Reduc to show only those time zones where the selected
P
phone language is spoken.
◦◦
Press the function key underneath More to show all time zones.
◦◦
Press
to move up or down the list one item at a time.
to save the time zone preceded by
.
3. Next, you will be prompted to select the tone scheme of a country. This affects the dial tone you
hear when you pick up the receiver. Different countries use different dial tones.
◦◦
Press
to move up or down the list one item at a time.
◦◦
Press
to save the tone scheme of the country preceded by
.
4. The display shows the "Welcome" screen. Press any key to log on.
5. Enter the account number. Save with
.
Note: See ""Entering numerals, letters, special characters, and symbols" on page 23
on how to enter numbers and letters.
6. Enter the registrar. Press
.
After successful registration you will see the phone symbol
the identity line underneath the date/time bar:
16
and the registered account (identity) in
snom 710 User Manual
Setting up the Phone
Infobar with date & time
Identity line
Note: If you see the account on the display preceded by an empty square
and the
phone does not work, the server may be down, either for servicing or due to a malfunction.
The registration and initialization should be completed as soon as the server is up and
running again. You may want to check with your administrator or your provider if nothing
happens within a reasonable amount of time.
What to do if initialization and registration are unsuccessful
Your network or your VoIP provider may require more login data than requested by the snom phone
during the initialization and registration process. This data is entered on the web interface of the
phone. Contact your network system administrator or your VoIP provider for more information.
1. W
hen you have received all necessary data, open the phone’s web interface (see ""Opening the
web interface" on page 30.
2. O
pen Configuration Identity 1 and enter any additional login information you have received from
your provider.
Note: A number of IP telephony service providers and a number of SIP PBXs require
settings that are different from snom’s standard factory settings. snom’s web page lists
numerous providers and PBXs that have been tested for interoperability with our phones
and specific settings that may be required. Do not change the standard configuration
unless you know what you are doing. Expert help may be required.
Correcting the clock
The phone receives the time and date from your NTP time server. If the time and/or date on the display
are incorrect, you may need to set the correct time zone.
Changing the settings: See "Time and date formats" on page 67.
If the time is still incorrect, there may be a problem with the time server. Contact your network
administrator or your IP provider.
Default formats:
•
Time. 24-hour clock, e.g. 17:35. Changing to AM and PM formats: See "Time" on page 67.
•
Date. U
S date format MM/DD/YEAR, eg. 11/23/2010. Changing to European format
DD.MM.YEAR, e.g. 23.11.2010: See "Date" on page 67.
17
snom 710 User Manual
Getting to Know Your Phone
Getting to know your phone
At a glance
The factory settings at a glance:
Call LED
• Blinking fast: Incoming call
• Steady light: In call OR
• Missed call. Press to turn
off.
Outgoing
identity:
Handset
speaker
Display idle screen
Handset
rest tab
Casing
speaker
P1
P2
Alphanumeric
keypad
P3
P4
P5
Handset
microphone
Star key
a
Casing
microphone
Message waiting key with LED
A
• In editing mode:
• LED is lit when message is waiting on mailbox
• Press to listen to message(s)
• On idle screen: Press for 3 seconds to lock/
unlock the keypad
Freely programmable keys with LED
Default setting: Line
• Fast-blinking LED: Incoming call. Press key
or
to accept
• Steadily lit LED: In call
• Slow-blinking LED: Call on hold
- Press for one second to change input mode
(numerals > lower case > upper case)
- Press briefly to type *
Pound (hash) key # :
Rescue mode for TFTP update
18
snom 710 User Manual
Getting to Know Your Phone
Context-sensitive, programmable
function symbols and function keys
Dir
Press the function key to
activate the function, open
the list etc. depicted by the
symbol above the key.
Directory
Settin
Settings Menu
CFwd
noFwd Forwarding all calls (on/off)
Show IP address of phone and snom's web address. When
there is status information, this function key is replaced by:
Status information (call forwarding active, passwords not set,
missed calls, etc.)
Help
Info
Navigation keys
• Confirming, saving actions & input,
and returning to previous screen
• Accepting calls on speakerphone
and in headset mode
• From idle screen: Redial
• Canceling actions & input, and
returning to previous screen
• Terminating calls on speakerphone
and in headset & handset modes
• Turning off call LED after missed
call
• From idle screen: Selecting
identity for outgoing calls
• In other contexts: Navigate up/down
• From idle screen
: Received calls
• From idle screen
: Missed calls
• In other contexts
: Navigate/space left
• In other contexts
: Navigate/space right
Audio control keys
Adjusting the volume
• of the ringer when the phone is idle or ringing
• of the handset/casing loudspeaker when in a call
Keys with LEDs - LED lights up when function is activated:
Muting and unmuting the microphone
Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.
Headset mode on/off
Looking up phone's IP address during initial logon: Press
19
for three seconds.
snom 710 User Manual
Getting to Know Your Phone
LED indicators
Call indicator
The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing,
held, and missed calls. They will be:
•
Blinking rapidly when a call is coming in.
•
Glowing steadily when dialing, when in a call, and when a call is on hold.
•
Blinking slowly when there was a missed call:
◦◦
Press
◦◦
o view the details of the missed call press on the navigation key to show the Call History
T
screen and simultaneously turn off the LED.
if you wish to turn the LEDs off without viewing the call history .
Function key LEDs
Depending on the function mapped onto the key, the green LEDs on the key will be activated when the
key event occurs. The factory setting is "line".
•
•
When the default setting "line" is mapped onto the key, the LED will:
◦◦
blink rapidly when a call is ringing on the line;
◦◦
glow steadily when there is an ongoing call on the line;
◦◦
blink slowly when a call is on hold on the line.
W
hen other functions are mapped onto the keys, the LEDs may also glow or blink. See also
"Configuring the function keys" on page 56. Example: When the "extension" function has been
mapped onto a key to monitor a specified extension, the LED will:
◦◦
blink rapidly when a call is ringing on the extension;
◦◦
glow steadily when the extension is busy.
Message LED
Glowing red when there is a new message on the mailbox.
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snom 710 User Manual
Getting to Know Your Phone
Hard keys
Freely programmable function keys with LEDs
These are freely programmable function keys that can be programmed on the Function Keys page of
the phone's web interface, keys P1 - P5. For information on how to map functions onto these keys,
see "Configuring the function keys" on page 57. The factory default setting is "line".
Context-sensitive, programmable function keys
These are context-sensitive, programmable function keys. The functions available on the idle screen
can be programmed on the "Function Keys" page of the phone's web interface. For further information,
see "Configuring the function keys" on page 57.
You cannot change the functions that are available when the phone is active, for example when you are
in a call, when the phone is ringing, etc. Depending on the activity, different functions will be available.
Navigation, confirmation, and cancel keys
can be programmed with the key events available in their drop-down menus on the "Function Keys"
page of the phone's web interface. See "Configuring the function keys" on page 57 for further
information. The factory settings are:
Navigation key
•
On idle screen: Press to select identity for outgoing calls
•
In other contexts: Moving up and down lists one item/button at a time
•
In text fields, press to move the cursor to the left one character at a time.
•
On idle screen, press to open list of received calls.
•
In text fields, press to move the cursor to the right one character at a time.
•
On idle screen, press to open the list of missed calls
•
Press to accept calls on speakerphone and in headset mode.
•
Press to confirm actions/settings and return to preceding screen.
•
On idle screen: Redial.
•
Press to terminate calls on speakerphone and in headset and handset modes.
•
Press to cancel actions and return to preceding screen.
•
On idle screen: Press to turn off LED indicating missed call(s).
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Getting to Know Your Phone
Message key with LED
This key is a dedicated, programmable function key. It can be mapped with other key events and a
number of other functionalities. See "Configuring the function keys" on page 56. Factory settings:
•
The LED is lit when a new message is waiting on mailbox
•
Press the key to retrieve messages
Audio Control Keys
Press the right or left edge of the key to adjust the volume
◦◦
◦◦
of the ringer when the phone is idle or ringing
of microphone/loudspeaker when in call
Keys with LEDs. The LED lights up when the function is activated:
Muting and unmuting the microphone
•
Toggling between handsfree and handset mode
•
Dialing numbers on speakerphone
•
Accepting calls on speakersphone
Toggling between headset and handset modes.
Note: Handset mode overrides headset mode. When the handset is picked up
while you are using the headset, the phone switches the audio connection to the
handset, and the LED of the headset key will turn off.
Alphanumeric Keypad
Input modes and navigation
Input modes:
123: Numerals
abc: Small letters
ABC: Capital letters
Current input mode:
Next input mode:
Changing input mode:
: Moving cursor to the left
: Move cursor to the right
Redialing
Deleting character to
the left of the cursor
Directories, call lists,
contact list, favorites
Press any key on the alphanumeric keypad or pick up handset to open the "Enter Number" screen.
The current input mode is indicated in the information line underneath the cursor line. Press the left
function key underneath the display to switch to the input mode indicated by the symbol directly above
it in the function key line.
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snom 710 User Manual
Getting to Know Your Phone
Text in information line
= current input mode
Press function key to switch to input mode
indicated by symbol in Function Key Line
123
abc
abc
ABC
ABC
123
Entering numerals, letters, special characters, and symbols
When entering characters in letter mode, pause briefly after each character until the cursor moves
forward. Pausing is not necessary when entering numerals in numeral mode.
Numerals. Numeral mode is the default mode. Press the key to type the large number or symbol
printed on the key. In letter mode, keep pressing the key with the desired numeral quickly until you see
the numeral on the display.
Letters. Switch to input mode small or capital letters. To type one of the small letters printed on a key,
press the key one, two, three, or four times quickly to type the first, second, third, or fourth letter printed
on the key. In small letter mode, for example, press the "2" key once to type an "a", twice to type a "b",
and three times to type a "c".
Letters with accents and umlauts. Switch to input mode small or capital letters. Keep pressing
the key with the basic form of the letter quickly until you see the letter with the accent or umlaut on
the display. Pause briefly after each letter. Available letters with accents and umlauts depend on the
phone's language setting.
Example - input mode small letters: If the phone language is German, press key "2" four
times to type "ä". If the phone language is French, press key "2" four times to type "à".
Special characters and symbols. Switch to input mode small or capital letters. Press key "0" or "1"
one or more times quickly, as indicated below. Pause briefly after each character or symbol.
0 Press once to enter a space ("˽"), press twice to enter an underscore ("_").
1 Press once to enter the period ("."). Press as many times as indicated to enter the special
character listed in the following table:
1x
.
2x
+
3x
@
4x
1
5x
:
6x
,
7x
?
8x
!
9x
-
10x
_
11x
/
12x
\
14x
)
15x
;
16x
&
17x
%
18x
*
19x
#
20x
<
21x
=
22x
>
23x
$
24x
[
25x
]
23
13x
(
snom 710 User Manual
Getting to Know Your Phone
Display layout
In idle mode
When active
Info & status bar
with date and time
Configured
identities
Function key line
Context-sensitive function key symbols
Date is replaced
by current status
message
Context area
Right function key is replaced by "Info"
key when status messages are available
Idle Mode
In idle mode, the display presents the following information:
Info and status bar: The date and time are displayed in this line, unless there is a new status
message. Any of numerous messages concerning the current status of the phone will replace the
date in this bar, for example missed calls, the availability of a firmware update, a reboot being required,
etc. If there is more than one current status message at any one time, the one with the highest priority
will be shown. For a comprehensive list in descending order of priority, see "Appendix 1 - Display
Symbols" on page 79.
Two of the most common status messages you will see in idle mode are:
•
he text "Missed:" and the number of missed calls since the last time you checked missed calls or
T
turned off the missed calls indicator.
•
he text "Forward" followed by "all", "on busy", or after Timeout" and the phone number incoming
T
calls will be forwarded to. When there are missed calls, this information is replaced by the missed
calls information.
Deleting status messages:
◦◦
essages will be deleted automatically when the underlying cause is removed, i.e., call
M
forwarding is turned off, password is set, etc.
◦◦
anually: Press Info , if the button is available, or Settin > 6 Information > 1 Status info
M
/ to scroll through the list. Press Del to delete
to open the "Status info" screen. Use
the selected item.
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snom 710 User Manual
Getting to Know Your Phone
Context area: Configured identities.
Outgoing identity
•
The current outgoing identity is indicated by the right arrow pointing towards it:
. When you call someone, this is your identity for the call.
•
Select a different identity for the next call by pressing
on the navigation key.
Active identity
•
Can be called
•
an be selected as the outgoing identity for making calls by pressing
C
navigation key.
on the
Identity not properly registered.
Identities can be rendered inactive without removing the registration settings by
changing their status to "inactive" on the phone's web interface. Inactive identities are
not displayed on the idle screen. They cannot be called or selected as the outgoing
identity. To reregister the identity, open the phone's web interface > Configuration
Identity (1-4).
1. Change the "Identity active" setting to "on".
2. Click on "Re-Register".
3. Click on "Save".
For information on configuring new identities or modifying existing ones, see "Identities/accounts" on
page 64.
Function key line
The symbols on the buttons in this line depict the functions that can be activated by pressing the
function key underneath the respective symbol. See "Appendix 1 - Display Symbols" on page 81 for a
complete list. The factory defaults are:
Dir
Settin
CFwd
Help
Directory - see "Directory" on page 34
Settings menu - see "Settings" on page 27
noFwd
Forwarding all calls (on/off) - see "Call forwarding" on page 54
Phone's IP address and URL of snom's web page. This button is replaced by the
Info button whenever a status message becomes newly available.
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snom 710 User Manual
Info
Getting to Know Your Phone
Displaying all currently available status messages. If a different function is mapped
onto this key, it will be replaced by this status key whenever a status message becomes
newly available.
Press the key to display the status messages; press Del to delete displayed status
messages one after the other. This will also delete the message in the status bar, for
example call forwarding settings. Once all messages have been deleted, both the
Info key as well as the message in the info/status bar will disappear.
If you have mapped a different function onto this key, it is now visible and available
again. If you have mapped the function "Status messages" onto the key, the symbol's
space will remain blank until there is a new status message or until a reboot when all
current status messages will be displayed anew.
When the phone is active
The display will inform you of any activity the phone is engaged in. This information is presented in the
form of text or symbols or both.
Info bar: This line contains a description of the current activity, like Connected, Calls on Hold, etc.
Context area
Depending on the activity, this area will contain symbols (incoming call ringing, outgoing call ringing,
etc.) and text like the phone number calling, the extension number being called, conference partners,
etc. See the various descriptions in "Using the phone" on page 42.
In editing modes (i.e., when dialing or editing directory entries), the current editing mode (i.e., numerals,
small letters, or capital letters) is displayed in the line below the cursor; during active calls that line will
display the duration of the call.
Function key line
Depending on the current activity of the phone, the key function key line will present various functions
that can be activated by pressing the function key underneath the respective symbol. See "Appendix
1 - Display Symbols" on page 81 for a list of available functions.
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snom 710 User Manual
Getting to Know Your Phone
Settings
A comparatively small number of settings can be adjusted on the phone; many more are available on
the phone's web interface. For further information, see also "Customizing the phone settings" on page
62.
Phone menu
Press the Settin function key to open the main menu on the display. To open a submenu and
subsequent submenus, press its number on the alphanumeric keypad.
In administrator mode
1
Preferences
2
Call Features
3*
Identity
4*
Network
5
Maintenance
6
Information
1
Time Zone
1
Call Forwarding
1 Outgoing
Identity
1
IP Setting
1
System Info
1
Status Info
2
Tone Scheme
1
Forward all
2
Reregister
2
Webserver
2
User Mode
2
System Info
3
Ringer
2 Forward
when busy
3
Edit
1
Webserver Type
3
Reboot
3
Help
4
Language
3
Fwd after timeout
4
Logoff
2
HTTP Admin
4*
Reset Values
5
Display
2
Outgoing Calls
5
Logoff all
3
HTTP Password
5
Change PIN
1
Contrast
1
Auto Dial
6
Call Voicemail
3
VLAN
6**
Vision
2
Backlight
2 Number
Guessing
1
VLAN ID (0-4095)
6
F-keys
3
Call Completion
2 VLAN Priority
(0-7)
4 Hide own
outgoing ID
3
Reset VLAN
In user mode
3
Maintenance
4
Information
3
Incoming Calls
1
System Info
1
Status Info
1
Reject anonymous
2 Administrator
Mode
2
System Info
2
Call Waiting
3
Reboot
3
Help
3 Auto Answer
Indication
Change PIN
4
* The submenus and the settings shaded black and gray are not available when the phone is running
in user mode. The factory setting is administrator mode. For more information on user/administrator
modes, see "User mode/administrator mode" on page 32.
** Item 6 in the Maintenance submenu, Vision, is visible only when a snom Vision is paired with the
phone or when there is a snom Vision in the network available for pairing.
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snom 710 User Manual
Getting to Know Your Phone
Note: When the phone is in administrator mode and the Maintenance menu is on the
display, pressing key 2 ABC 2 will switch the phone to user mode.
When the phone is in user mode and the Maintenance menu is on the display, press key 2
ABC 2 to switch the phone to administrator mode. You will be asked for the administrator
password. The default administrator password is 0000 (4 x zero).
Most of the individual settings are described elsewhere in this manual: See "Using the phone" on page
42 and "Customizing the phone settings" on page 63.
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snom 710 User Manual
Getting to Know Your Phone
The phone's web interface
Firmware versions below 8.7.4
When the web interface is opened for the first time upon initialization, you will see the Security page.
We urge you to set administrator and HTTP passwords to protect your phone from remote attacks.
The default administrator password is 0000 (4 zeros); there is no default HTTP password.
Note:
-- If you do not replace the default administrator password by an individual one, an
unauthorized third party with access to the phone could set an administrator password
unknown to you. In such a case, you would no longer be able to switch from user mode to
administrator mode. Unauthorized third parties would also be able to set the phone back to
factory values.
-- If you do not set an HTTP password, you make it easier for experienced hackers to break
into your system.
-- If you set your own passwords, be sure to write them down and store them in a secure
place.
ithout the administrator password, you will not be able to return the phone and the web
W
interface from user mode to administrator mode; many settings will be inaccessible.
Without HTTP password you cannot open the phone's web interface.
If you do not wish to set an HTTP password, you can turn off the reminder on the phone’s display
until the next reboot or forever by clicking on the respective button. If you change your mind later, you
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snom 710 User Manual
Getting to Know Your Phone
can set the password on the phone’s web interface, "Advanced"page > "QoS Security" tab > "HTTP
Server" or turn off the warning later at Advanced > QoS Security > Security > Ignore security advices.
Firmware versions 8.7.4 and higher
When you register the first account during the initialization of the phone, your SIP user name and
password will be registered as the HTTP user name and password. If you wish to change them later,
you can do so on the phone's web interface > Advanced > QoS Security > HTTP Server.
Note:
-- If you do not replace the default administrator password by an individual one, an
unauthorized third party with access to the phone could set an administrator password
unknown to you. In such a case, you would no longer be able to switch from user mode to
administrator mode.
-- If you set your own passwords, be sure to write them down and store them in a secure
place.
ithout the administrator password, you will not be able to return the phone and the web
W
interface from user mode to administrator mode; many settings will be inaccessible.
Without HTTP password you cannot open the phone's web interface.
Opening the web interface
1. Look up the phone's IP address: Settin > 6 Information > 2 System Info.
2. O
pen a web browser on your PC. Enter the IP address, preceded by "http://" in the address bar
(for example: http://192.168.10.115) and press ENTER. The home screen opens.
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snom 710 User Manual
Getting to Know Your Phone
How the web interface works
The vertical menu on the left side of the window is always the same, no matter which window happens
to be open at the time. Available menu items depend on whether the phone is running in user or
administrator mode.
Click on a menu item to open that page. Some pages contain several documents. To make a
document visible, click on its tab. The font weight of the characters on the active tab is bold. Only one
tab can be active at a time.
Note: Any changes you make will not take effect until you click on "Apply". Changes will
be lost if you open another page of the web interface or if you close the web interface
without first clicking on "Apply".
After you have clicked on "Apply", the "Save" button will appear at the top of the page.
Click on "Save" to save the changes permanently. Changes that have not been saved
will be lost if and when the phone loses power or is disconnected from its power source.
On the right of each setting, there is a link symbolized by the question mark. Click on this link to open a
wiki page with information on the setting (description, valid and default value, links to connected issues,
etc.). Click on the return button of your browser to return to the phone's web interface.
Note: You may have to enter your HTTP password to return to the phone's web interface.
Web settings overriding manual phone settings
In some cases settings activated on the web interface override manual settings on the phone. If a
setting you have made on the phone does not appear to take effect, look for a conflicting setting on the
web interface.
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snom 710 User Manual
Getting to Know Your Phone
User mode/administrator mode
snom phones can be operated in administrator or user mode. In administrator mode, all settings are
accessible and can be modified; in user mode, a number of settings are not accessible. The factory
default is administrator mode.
When the phone is running in user mode, the administrator password is required to revert to
administrator mode. The default administrator password is 0000 (4 x zero). We recommend that you
change the password.
Note: Do not forget to write the new password down and store it in a safe place; without
it, a TFTP reset to factory values is necessary to return the phone to administrator mode.
If your phone is administered centrally, user mode may be the rule. Please check with
your administrator.
User mode on the phone
In user mode, the "Identity" and "Network" menus and the setting "Reset Values" in the "Maintenance"
menu are inaccessible. See also "Settings" on page 27.
User mode on the web interface
In user mode, some windows like "Preferences" are accessible while others are not. The menu item
"Advanced" is available, but the settings normally found on the page are not. In user mode, the two
pages look like this:
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snom 710 User Manual
Getting to Know Your Phone
To return the phone and its web interface to administrator mode, enter the administrator password in
Administrator Login and click on "Apply". The default password is 0000 (4 x zero). The two pages in
administrator mode look like this:
•
If a window contains several pages, click on the tab at the top to open the page. The font weight of
the characters on the tab of the visible page is bold.
•
ny changes you make will not take effect until you click on "Apply". Changes will be lost if you
A
open another page of the web interface or if you close the web interface without first clicking on
"Apply".
Note: Whenever you click on "Apply", the "Save" button will appear at the top of the
page. Click on "Save" to save the changes permanently. Changes that have not been
saved will be lost if and when the phone loses power or is disconnected from its power
source.
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snom 710 User Manual
Directories
Directories
Directory
The built-in directory of the phone can hold 1000 entries. Entries can be added and edited on the
phone and on the web interface.
Any changes you make on the web interface will not take effect until you click on "Add/Edit". The
"Save" button will then appear at the top of the page. Click on it to save the changes permanently;
otherwise they will be lost if the phone loses power or is disconnected from its power source.
Definitions, explanations
Directory entry
Each entry must have at least one phone number; multiple associated phone numbers are possible. If
you do not enter a first and/or last name and/or nickname, the phone number will appear under both
"Name" and "Number".
•
Entry with one phone number:
•
Entry with several associated phone numbers:
Number area (N): Individual
settings for the master record
and each subentry possible.
Master record (M)
Subentry 1
Subentry 2
N
N
N
Blue area. Data can be
different for each associated
phone number. If subentry
textfields are blank, the data
from the master record is
displayed.
M
M
Name area. Same data
for the master record and all
subentries.
M
M
S
M
M
S
M
Blue area of Subentry 2: Different "Group" selection (S), different entry in textfield of "Email" (S). No entry in text fields of
"Title" and "Organization", therefore same as Master Record.
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snom 710 User Manual
Directories
Contact Types
VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active.
You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and
if that group has a distinct ringtone, the ringtone assigned to the group will be played.
Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller
hears the "Busy" signal.
Outgoing identity
The default setting is "Active" which means that the phone will use the current outgoing identity
whenever you dial the number of the phone book entry.
You can also select a specific identity to be used as the outgoing identity whenever the number is
dialed, for example, if you want to use a specific VoIP provider for these calls.
Note: To use an outgoing identity specified in the directory, you must dial the number
from the directory. If you simply type it on the keypad, the current outgoing identity, as
indicated on the display, will be used.
Group
The default setting is "None". The available group types are Friends, Family, Work, Colleagues. You can
assign a distinct ringtone to each group type.
Ringtones
The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact types.
It is also possible to download a custom melody.
Assigning ringtones to identities: See "Assigning ringtones to identities" on page 65.
Assigning ringtones to contact type VIP and group types
1. Open the phone's web interface > Preferences > Directory Ringtones.
2. S
elect a ringtone from the respective drop-down menu and click on "Apply". If you choose
"Custom Melody URL", enter the URL to the data file in the text field. It must be a file of the type
PCM 8 kHz 16 bit/sample (linear) mono WAV.
Note: Ringers assigned to contact type VIP and to any of the group types override the
ringers assigned to the identities. For example, if you have assigned ringer 1 to one of
the identities and ringer 2 to the group "Colleagues", the phone will play ringer 2 when a
contact from the "Colleagues" group calls that identity.
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snom 710 User Manual
Directories
Adding/Editing Entries on the Phone
Adding new entry manually
1. Press
Dir
2. P
ress
it.
on the navigation key to go straight to <New Item> or use navigation arrows to navigate to
3. Press
Edit .
to open the phone's directory.
4. Enter the phone number and press
.
5. E
nter a nickname in the text field of "nick name" (optional) and/or press
opens.
. The "Details" screen
Note: Entering a nickname is optional. If you don't enter one, the entry will be listed
under the phone number. You can add a first and last name later by editing the entry on
the phone or on the web interface.
6. See "Editing existing entry" on page 37 on how to continue.
Adding new entry from call list
1. Open the call list:
◦◦
◦◦
◦◦
Press
Press
Press
2. Use
/
to open the list of dialled calls.
to open the list of received calls.
to open the list of missed calls.
to select a call.
3. Press Detail .
4. Press Save to add the number to the phone directory.
See "Editing existing entry" on page 37 on how to add a name, phone type, group, etc.
Adding current caller
To be able to use this function, you must first map the "Directory" key event onto one of the freely
programmable function keys with LEDs. For further information, see "Configuring the function keys" on
page 56. When in a call, press the key twice during a call to add the other party's phone number to
the directory.
See "Editing existing entry" on page 37 on how to add a name, phone type, group, etc.
Sorting entries
1. Press
Dir
2. Press
Sort .
3. P
ress
etc.).
/
to open the phone's directory.
to select the criterion for sorting (nickname, first name, last name, organization,
36
snom 710 User Manual
Directories
Editing existing entry
1. Press
Dir
to open the phone's directory.
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
3. Press
Edit . The "Details" screen for the entry will be displayed.
4. Editing a detail.
a. Press
/
and
to select a detail. Depending on the detail,
b. in
some cases you will see the prompt screen where you can enter or modify text. Edit the
data, if necessary, and press
to save and to open the next screen. For information on text
editing, see "Entering numerals, letters, special characters, and symbols" on page 23.
In other cases, you will see a succession of screens with context-sensitive buttons. Example:
Modifying the settings of "group".
i.
Select "group" with
ii. Use
/
and
and
. The "favorite" screen opens.
to select yes or no. The "group" screen opens.
iii. Use
/
and
screen opens.
to select family, friend, colleague, work, or none. The "contact type"
iv. Use
to select VIP, block, or none.
/
and
c. When you are done editing the entry, press
.
Deleting an entry
1. Press
Dir
to open the phone's directory.
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
Note: If there is more than one phone number associated with the entry and you want
to delete only one of them, press Edit . Select the number with
and press .
3. Press
Del
. You will be asked, "Are you sure?".
4. If you are, press
.
Adding/editing entries on the web interface
Click on Directory in the menu on the left side of the browser window.
Adding new entry
1. Type data in text fields of "Add or Edit Entry“.
◦◦
umber: Type the number exactly as you would dial it, with country and area codes, if
N
necessary, and without parentheses, hyphens, blank spaces.
◦◦
umber Type: Select the type of connection from the drop-down menu. The default setting is
N
SIP.
◦◦
Contact Type: Select "None", "VIP", or Deny" from the drop-down list. The default setting is
"None".
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Directories
P
lease note:
Calls from entries on the "VIP" list will always ring on the phone, even when the
phone is in a call or in DND mode. You can assign a distinct ringtone to the
contact type "VIP": Preferences > Directory Ringtones.
alls from entries on the "Deny" list will not ring on the phone. The caller will
C
always hear the busy signal.
◦◦
Outgoing Identity: The drop-down list shows all identities configured on the phone. If you
select one of the identities for the currently open phone book entry, all calls to that number
initiated from the phone book will use that identity.
◦◦
lue area: The data entered in the textfields will be displayed when the entry is opened on the
B
phone. The data can be used to sort entries by group, name, organization, etc., and can be
edited on the phone.
-- " Group" drop-down menu: Available types are "Friends“, "Family“, "Colleagues“, or "Work".
You can assign a distinct ringtone to each group type: Preferences > Directory Ringtones.
-- " Nickname": If you enter a nickname, it will appear under the "Name" header of the
Directory on the web interface.
◦◦
irst name, family (last) name: Will be added in this order under "Name" in the directory, unless
F
you have also entered a nickname.
◦◦
Birthday. Uses the format set at Preferences > General information > U.S. Date Format (mm/
dd): "On" or "Off". Enter in DD.MM.YR or MM/DD/YR format. Examples:
Date
March 5, 1980
March 12, 1980
October 5, 1980
October 12, 1980
◦◦
Input
5.3.80 or 3/5/1980
12.3.80 or 3/12/1980
5.10.80 or 10/5/1980
12.10.80 or 10/12/1980
Output when US Date Format setting is
On
Off
3/5/80
5.3.80
3/12/80
12.3.80
10/5/80
5.10.80
10/12/80
12.10.80
Favorite: Tick box to add entry to "Favorites" list.
2. Click on "Add/Edit" to save new entry to directory.
Editing an entry
When you open an existing entry, the current information is displayed in the text fields of "Add or Edit
Entry" and two additional buttons, "Add Sub" and "Change", are available.
•
Editing.
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Directories
◦◦
If there is only one phone number associated with a name, click on
◦◦
If there are two or more phone numbers associated with a name:
in the entry's line.
-- Click on
in the name's line if you wish to edit the first or last name, the date of birth, or
any of the data in the blue area applicable to the master record.
-- Click on
in a phone number's line if you wish to edit the subentry`s data (phone number,
number & contact type, outgoing identity, and any blue area data applicable to this subentry
only).
Make changes as necessary and click on "Change".
•
Adding additional phone number(s) (subentries) to an entry
◦◦
J ane Smith's entry has only one phone number, her SIP phone number. In this example, the
phone number of Jane Smith's landline will be added to the directory.
1. Click on
in Jane Smith's line. Current data is shown in "Add or Edit" area (Fig. 1).
Fig. 1
Fig. 2
2. Enter the landline phone number in the text field of "Number" (Fig. 2).
3. Select "fixed" from the drop-down menu of "Number type" (Fig. 2).
4. If you wish, select a contact type and an outgoing identity from drop-down lists.
5. Click on "Add Sub" (Fig. 2).
◦◦
J ohn Miller's entry has a SIP number and a private number. In this example, his cell phone
number will be added as a third number.
1. Click on
area.
in the line containing John Miller's name. The data is shown in "Add or Edit"
2. Enter the cell phone number in the text field of "Number".
3. Select the number type.
4. If you wish, select a contact type and an outgoing identity from the respective drop-down
list.
5. Click on "Add Sub".
The directory now contains Jane Smith's landline number and John Miller's mobile phone number.
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Directories
Deleting entry on web interface
in the line of the master record to delete the name and all associated phone numbers.
•
Click on
•
Click on
in the line of a phone number to delete that subentry, while keeping the master record
and any other subentries.
Dialing from phone directory
To dial, click on
in the line of the phone number.
Deleting whole directory
Warning: Clicking on this button deletes the entire directory irretrievably!
Importing/Exporting Directory
Please note: Files to be imported must be in UTF-8 unicode format in order to display
special characters properly.
To load a phone book from a file, click on the Browse button in the “Import Directory (CSV)” window of
the page. Select the CSV file from the storage medium.
For more information, see our Wiki at http://wiki.snom.com/Web_Interface/V7/Directory.
External directories
Provided by your network, your VoIP provider, or another external source.
LDAP
To be able to access LDAP, a function key must be mapped with the function key type "Key event"
and set to the value "LDAP" (see "Configuring the function keys" on page 56 for more information).
Press the configured function key to open the external directory.
Enter the necessary data received from your administrator, VoIP provider or other external source in the
text fields of the phone‘s web interface > Advanced > Network > LDAP and click on "Save".
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Directories
Enter the first letter of the name you are searching for. Type more letters if the name shown isn't the
right one or scroll through the list. Press
to dial.
Contacts
On the phone's web interface > Configuration Identity # > "SIP" tab > "Contact list" click on the radio
button "on". Enter the URI received from your administrator, VoIP provider or other external source in
the text field of "Contact list URI" and click on "Apply"/"Save".
To dial a contact on the phone, enter the first letter of the name you are searching for. Type more letters
if the name shown isn‘t the right one, or scroll through the list. Press
to dial.
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snom 710 User Manual
Using the Phone
Using the phone
This section describes the functions of the phone with the factory default settings. If your phone was
installed and/or set up by someone else, the default settings may have been changed. Please check
with that person or company if the phone does not react as described here.
The caller information displayed on the screen is controlled by a setting on the phone‘s web interface.
The default setting is "Number". You can change the setting at Preferences > General Information >
Number Display Style by selecting a different option from the drop-down list. See "Customizing the
phone settings" on page 63 for more information.
Making calls
See "Alphanumeric Keypad" on page 22 for information on input modes and entering letters, numerals,
and special characters.
Selecting identity for current outgoing call
See "Identities/accounts" on page 64 on how to configure identities.
If more than one identity is shown on the display, the one preceded by is the outgoing identity for the
call and the number/name that will show on the callee’s phone. Use or to select another identity.
Using different audio devices
Handset
•
Pick up the handset, enter the phone number, and press
•
Enter the phone number and pick up the handset.
. OR
Headset
Enter the phone number and press
or headset key.
Speakerphone
Enter the phone number and press the speaker key.
Speakerphone and handset or headset
1. Use the method for handset or headset use to dial.
2. Press +Spkr to add speakerphone. Press -Spkr to turn speakerphone off.
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Using the Phone
Using different dialing methods
Auto dial
If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior >
Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number
of seconds has elapsed.
Redialing
1. Press
to show the last 100 numbers dialed, with the very last number at the top.
2. Press
to dial that number or use
/
to select a different number and then press
.
Automatic redialing on Busy
The default for this setting is "off". Turn this feature on at Advanced > Behavior > Phone Behavior >
Automatic Redial on Busy.
When a dialed number is busy, the phone will redial the number after the number of seconds entered in
the text field of Advanced > Behavior > Phone Behavior > Redial after (sec.).
Calling number from call history (missed, received, dialed calls)
1. Open the list from the idle screen:
◦◦
Missed calls: Press the right arrow
on the navigation key.
◦◦
Received calls: Press the left arrow
on the navigation key.
◦◦
Dialled calls: Press the confirmation key
2. Use
/
3. Press
.
to select a phone number.
to dial the number.
Calling number from phone directory
Dir
1. Press
2. Use
3. Press
/
.
to select a name or enter the first letter(s) of the name on the alphanumeric keypad.
to dial the number.
Speed dialing
Setting speed dial numbers: See "Speed dial" on page 74. Mapping a speed dial number onto
one of the programmable virtual function keys 1-15: See "Configuring the function keys", "Example 3,
Speed dialing" on page 60.
•
Speed dial number on speed dial list
1. E
nter the speed dial number (0-30) or character (#, *) assigned to the phone number you wish
to dial.
2. Press
•
to dial.
Speed dial number mapped onto freely programmable function key 1-16: Press the key.
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Using the Phone
Calling emergency numbers
Numbers specified as emergency numbers can be dialled even when the keyboard is locked! See
"Emergency numbers" on page 71 on how to set emergency numbers. Several numbers (911, 112, 110,
999) have been preconfigured.
•
On an unlocked keyboard: Enter the number and press
to dial.
•
On a locked keyboard: Enter the number. The phone dials the number as soon as you have
entered all the digits.
Call completion
On snom phones call completion means that when a called number is busy or not available, your phone
will notify you as soon as the dialed number is not busy anymore or available again. When a dialed
number is busy or when a dialed number is ringing and not picked up, the call completion symbol or
text button will appear in the function key line. Pressing the function key will activate call completion for
this call.
When the dialed number is not busy anymore, your phone will ring and ask you whether it should
dial the number again. Similarly, when your phone detects activity on the phone that was not picked
up, your phone will wait until the activity has ceased, then ring and ask you whether it should dial the
number again.
Note: This function depends on whether it is available in your network or not.
The factory default setting is "off". Changing the setting to turn on call completion : See "Call
completion" on page 73.
When call completion is enabled and a dialed number is busy or ringing and not picked up,
will appear in the function key line. Press CC to activate call completion for this call.
CC
You can now dial another number, receive calls, or hang up the handset to return to the idle screen.
Call completion will not interfere with the normal operation of your phone.
•
Press Cancel to turn off call completion for this call.
•
Press
Ok
if you wish to dial another number while waiting for call completion.
When the number becomes available, you will see it announced on the display and hear a single long
beep.
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snom 710 User Manual
Ok
Using the Phone
•
Press
to dial.
•
Press Cancel to turn off call completion for this call.
Number guessing (auto completion)
Note: The default setting for Number guessing is off. To be able to use this function,
open the phone's web interface to Advanced > Behavior > Phone Behavior, change
the setting to "on", and enter the minimum number of characters you must enter before
number guessing will start.
When you dial and have typed the minimum number of digits, the phone will propose numbers
containing the typed string from the numbers saved on its call lists and in the directory. When the
desired number is on the display, press
to dial.
In the following example, the minimum number of characters is four:
Fig. A
Fig. B
Fig. C
Accepting calls
Using different audio devices
Handset: Pick up the handset.
Headset: Press
or the blinking line key.
Speakerphone: Press
.
Automatically accepting calls
The default setting is "off". Turning the function on: On the phone's web interface > Configuration
Identity # > SIP tab > Auto answer: Click on the radio button "On".
With this setting, your phone will automatically accept incoming calls when the phone is idle:
•
If your are using Firmware version 8.7.2 and higher, calls will be accepted on speakerphone; press
the headset key
if you want them to go to the headset.
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snom 710 User Manual
•
Using the Phone
irmware version 8.7.1 and lower: Open the phone's web interface to the page Preferences >
F
Auto Answer > Type of Answering and select "Handsfree" (speakerphone) or "Headset" from the
drop-down menu.
If you want to be alerted acoustically by a single long beep, whenever the phone accepts an incoming
call, you need to change another default setting on the phones's web interface from "Off" to "On":
Preferences > Auto Answer > Auto Answer Indication.
Call pick-up from another extension
You can pick up calls ringing on another extension, for example when the other extension is busy or
when the user is absent. The prerequisites for this function are:
◦◦
It must be supported by the PBX.
◦◦
he extension whose calls you wish to pick up on your own extension must permit this function
T
and you must both be using the same ID for this function. Settings:
-- P
hone's web interface > Configuration Identity > SIP > Allow incoming extension
monitoring: "on"
-- P
hone's web interface > Configuration Identity > SIP > Extension monitoring group ID:
Enter the ID into the textfield. Please note: The first character of the ID must not be a '{'
bracket.
◦◦
he extension to be monitored must be programmed onto one of the freely programmable
T
function keys with LEDs. See "Configuring the function keys", "Example 1, Extension
monitoring and call pick-up" on page 59.
When these prerequisites are met, the activities of the monitored extension are indicated by the LED of
the function key:
◦◦
Blinking LED: Incoming call ringing. If the call is not answered, press the key to pick it up.
◦◦
LED glowing steadily: The monitored extension is busy (in call, dialing, etc.).
If you wish to know who is calling or connected to the monitored extensions, you can program the
function "Monitor Calls" onto one of the programmable function keys (see "Configuring the function
keys", "Example 2, Monitoring calls on-screen" on page 60).
◦◦
ress the key on the phone to show any ongoing activity on monitored extensions or lines on
P
the display. For example: "153
157" indicates that extension 153 is calling extension 157;
"153 157" indicates that 153 is connected to 157 and that 153 is the caller, 157 the callee.
Monitored extension ringing
Monitored extension busy
Ok
◦◦
When a call is ringing on the extension, press
◦◦
Press Cancel to close the details screen and return to the idle screen.
46
to pick it up on your phone.
snom 710 User Manual
Using the Phone
Active calls
Connected call
The connection is indicated by the symbol of the two receivers , followed by the caller or callee ID, if
transmitted. The default setting for the presentation of caller ID on the display is "Name". If you wish to
change the setting to number, name and number, number and name, or "full contact" (the entire URL of
the connected caller/callee is displayed), open the phone's web interface > Preferences > General
Information and select a setting from the drop-down menu of "Number Display Style".
Hold
One call on hold
•
Putting the ongoing call on hold: Press Hold or the line key. Held calls are indicated threefold:
◦◦
By the text on the display
◦◦
By the slowly blinking line key (green LED)
◦◦
By the glowing call indication LED (red LEDs)
You can now receive and make calls and put other calls on hold. If the other party hangs up while
on hold, the "held call" indicators on your phone are turned off.
•
Picking up the held call: Press its line key.
Holding multiple calls
When you have one call on hold and you are connected to a second call, press Hold or the line key
to put the second call on hold. Continue likewise to put more calls on hold.
Fig. 1
Fig. 2
When multiple calls are on hold, the status bar tells you how many there are (Fig. 1).
◦◦
Use
to scroll through the held calls. Your input on the phone's keys will affect the call
on-screen at the time, i.e., the caller shown in the contact area of the display, preceded by the
symbol
.
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Using the Phone
◦◦
To connect to the held call currently on-screen, press
Hold or the line key again to put it back on hold.
or the line key to connect to it. Press
◦◦
To terminate a held call, put it on-screen, connect to it, and press
.
If you are connected to one call and the Cnf.On button is available, this indicates that there is at least
one other call on hold (Fig. 2). If you wish to connect to a held call, put the current call on hold by
pressing Hold or the line key and continue as explained above.
Music on hold
As of firmware version 8.7.3.8, firmware downloads include a music on hold that is saved locally on the
phone. The default setting for playing music to callers on hold is "off".
Changing the setting: See "Music on hold" on page 69.
Conference
The maximum number of participants is four (your phone and three others). This depends on your
network, however.
Initiating a conference
1. Call the first intended participant and put him or her on hold.
all the second intended participant and put him or her on hold.
2. C
3. Call the third intended participant if there is one.
Note: You do not need to put the last participant on hold before starting the conference.
4. Press Cnf.On to start the conference.
Conference screen navigation
Your input on the phone's keys will affect the call marked with
entire conference.
, i.e. an individual participant or the
Second participant
First participant
Press
or
on the navigation key - depending on your firmware version - to select individual
participants and to return to the conference screen.
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Using the Phone
Putting the conference on hold
Put all participants on hold. Technically, you are, in effect, terminating the conference. You will see the
"Calls on Hold" screen (see "Holding multiple calls" on page 47).
Press Cnf.On to restart the conference, i.e., start another conference with all calls on hold.
Adding a participant
•
Adding an incoming call:
1. Press
or the blinking line key to accept the call. The conference is put on hold.
2. Press Cnf.On to start a conference with all held calls, including the additional participant.
•
Calling a new participant:
1. Press Hold to put the conference on hold.
2. Dial the number of the new participant.
3. With the new participant on the line, press Cnf.On .
Terminating the conference
1. Press Hold to put all participants on hold.
2. Select each participant in turn and press
.
Putting one participant on hold
1. Press
or
, depending on your FW version, to select the participant.
2. Press Hold .
3. Press Cnf.On to return the held participant to conference.
Speaking to one participant in private
1. Press
or
, depending on your FW version, to select the participant.
1. P
ress
to speak to the selected participant in private, simultaneously putting the other
participant(s) on hold.
2. To restart the conference, press Cnf.On .
Dropping a participant
1. Press
2. Press
or
, depending on your FW version, to select the participant.
to terminate the connection to this participant.
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Using the Phone
Transferring calls
You can transfer connected calls as well as calls ringing on your phone.
•
•
When you have a call on the line, there are two ways to transfer it to a third party:
◦◦
nnouncing the call to the third party first, to make sure the call is welcome and will be
A
accepted: Attended transfer;
◦◦
ransferring the call unannounced: Blind transfer. There will be no feedback on whether the
T
third party is available and/or picking up the call.
hen a call is ringing on the idle phone, you can transfer it to a third party without answering it first
W
(blind transfer only).
Attended transfer
1. Put the call on hold.
2. Dial the number you wish to transfer the call to and announce the call.
3. If the third party wishes to accept the call, press XFER and
.
Blind transfer
1. When a call is ringing on the idle phone or when you have a call on the line, press XFER .
2. Dial the number of the third party you intend to transfer the call to.
3. Press
.
Call waiting
When you are in a call, another incoming call will be announced visually by the
or
symbol
and acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being
transmitted. Switch to visual or acoustic announcement only or turn call waiting off in the drop-down
menu on the phone’s web interface, Advanced > Audio > Call Waiting Indication. See also "Call
waiting" on page 72.
Single call waiting
More than one call waiting
•
Press
to accept the second call and put your current call on hold.
•
If you do not wish to accept the call, you can:
◦◦
ignore the announcement. If you have set call forwarding when busy, the call will be transferred
to that phone.
◦◦
transfer the call (blind transfer). Press
◦◦
r eject the incoming call by pressing . The caller hears the busy signal. Pressing
for three
seconds will also put the caller on the Deny list of the phone's directory. Future calls from this
number will not ring on the phone; the caller hears the busy signal.
Xfer , dial the number, and press
50
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snom 710 User Manual
•
Using the Phone
If there is more than one call waiting, view and select them with
/ . Press
to connect to
the on-screen call and put the current call on hold; the other call(s) waiting will remain waiting.
Terminating calls
•
When using the handset: Place the handset in the cradle or press
•
When using speakerphone or a headset: Press
.
.
Missed Calls
Missed calls are indicated by the lit call LED and by the number of missed calls in the status line and/or
on the Status info screen.
•
Press
•
Or press
to turn the call LED off.
Info
to open the "Status info" screen.
◦◦
Press Detail to show the individual calls and to turn off the call LED at the same time.
◦◦
Press
Del
to delete the selected call.
Call lists
Opening the call lists:
◦◦
Dialed calls: Press
◦◦
Received calls: Press
◦◦
Missed calls: Press
.
Handling of all lists:
◦◦
When the list is open, use
to scroll.
◦◦
Press
to dial the number of the selected call.
◦◦
Press
Del
◦◦
Press Clear to delete the entire list.
◦◦
ress Detail to show call details. From the Details screen, press Save to add the phone
P
number to your phone's directory. See "Editing existing entry" on page 37 for information on
adding a name and other data to the new directory entry.
◦◦
Press
to delete the selected call.
for two seconds to return to the idle screen.
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Using the Phone
Rejecting or redirecting incoming calls
This includes manual and automatic rejection and redirection of calls as well as rejection of anonymous
calls.
Manually
If you do not wish to pick up a ringing call, you can take one of the following actions:
•
Let it ring.
•
Reject it. Press
•
eject the current call and place the caller on the Deny list of the phone's directory so that future
R
calls from that number will not ring on your phone; the caller will always hear the busy signal.
. The caller will hear a busy signal.
◦◦
Firmware versions 8.7.2 and higher: Press
for three seconds.
◦◦
irmware versions below 8.7.2: If the "Deny All" feature is enabled on the phone, the Block
F
button is available in the function key line when an incoming call is ringing. Press the function
key above it.
Enabling the feature: Open the phone's web interface > Advanced > Behavior > Phone
Behavior > Deny All Feature > On.
Editing or deleting entries on the Deny list: Open the phone's web interface > Directory.
See Directories, "Adding/editing entries on the web interface" on page 37 for more
information.
•
Do a blind transfer to another phone.
1. Press XFER .
2. Enter the number you wish to transfer the incoming call to.
3. Press
to complete the transfer. The incoming call will continue ringing at that number.
Automatically
There are three options for rejecting incoming calls automatically or automatically or to have them
forwarded automatically, either always or under certain conditions:
•
eny List. Calls from phone numbers on this list will not ring on your phone; callers will hear the
D
busy signal. For further information on placing phone numbers on the Deny List, see Directory.
•
ND - do not disturb mode. All incoming calls will be forwarded to the number set in call
D
forwarding when busy; if there is no setting for call forwarding, callers will hear the busy signal.
Exception: Phone numbers designated VIP in your phone's directory will ring on your
phone even when DND is on.
To be able to turn DND on and off, the function must be mapped onto one of the function
keys. For further information see "Programming the function keys" on page 57.
•
Call forwarding. For further information, see "Call forwarding" on page 53.
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Using the Phone
Rejecting anonymous calls
With this setting you can make your phone reject calls from phones that are blocking or not transmitting
their numbers.
Please note: Calls from analog phone connections without caller ID will, most likely, be
received as anonymous calls. They will be rejected if you turn this function on.
Activating rejection of anonymous calls:
1. Press Settin .
2. Press 2 Call Features.
3. Press 3 Incoming Calls.
4. Press 1 to change the setting "1
5. Press
Reject anonymous" to "1
Reject anonymous".
for two seconds to return to the idle screen.
Deactivating rejection of anonymous calls:
1. Press Settin .
2. Press 2 Call Features.
3. Press 3 Incoming Calls.
4. Press 1 to change the setting "1
5. Press
Reject anonymous" to "1
Reject anonymous".
for two seconds to return to the idle screen.
Call forwarding
The phone can be set to forward incoming calls, either always or under certain conditions. The settings
can be done on the phone and on the web interface. For further information on using the web interface
for these settings, see "Call forwarding" on page 70.
Forward All: Forwarding all incoming calls to the number of the phone, extension, or mailbox
specified as this function’s target.
As the default setting, the function key CFwd in the function key line turns forwarding of all calls
on and off, but you can also map the function onto another function key or use the settings menu as
shown in the table, below.
Forward when Busy: Forwarding calls ringing while phone is busy to the number of the phone,
extension, or mailbox specified as this function’s target.
Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds
specified in the setting "Call forwarding time". If the call is not accepted by the end of this time period,
it is forwarded to the number of the phone, extension, or mailbox specified as this function’s target.
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Using the Phone
Changing the settings on the phone and turning on call forwarding
Forward all
Press
Press
Forward when busy
Settin
Settin
2
2 Call Features
Press
1
1 Call Forwarding
Press
1
1 Forward All
Press
ABC
2
2 Target
phone number
ABC
Type
Press
Press -
Type Press Press
1 1
ABC
ABC
Settin
2
2 Call Features
1
1 Call Forwarding
2
2 When Busy
2
2 Target
phone number
ABC
-
ABC
2 2 Call Features
1 1 Call Forwarding
DEF
3 3 On Timeout
2
2 Target
phone number
ABC
3 3 Time
number of seconds
DEF
Activate
Forward after timeout
1 1
Activate
1 1
Activate
Activate", indicating that call forwarding is now active. Press
The setting will change to "1
two seconds to return to the idle screen:
for
The symbol indicates that forwarding of all calls is activated. If there is no other status message
with a higher priority, the status line shows the extension, telephone, mailbox, or cell phone number that
all incoming calls are being forwarded to. If there is a status message with a higher priority, you can
find the destination of the forwarded calls in the status infos via the Settings menu > 6 Information >
1 Status info. For more information on status messages see "Appendix 2 - Status messages" on page
82.
Forwarding when busy and On timeout are indicated in the status bar which can display only
one message at a time. When both are active at the same time, only "Forward when busy" will be
displayed. If there are other status messages with a higher priority than "Forward when Busy" (e.g.,
firmware update available, reboot required, waiting for call completion, etc.), they will take precedence
over the call forwarding indication.
When "Forward when Busy" and/or "On timeout" are turned on, the Info function key is available in
the function key line. Press the key to show the "Status info" screen with all current status messages,
including call forwarding.
Turning on forwarding of all calls with a programmed function key
If the function key CFwd is not available when the display is in idle mode, you can make it available
on the Function Keys page of the phone's web interface. For further information see "Example 4,
Turning forwarding of all calls on and off" on page 61.
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Using the Phone
1. Press CFwd . The display will show the "Target when Forwarding" screen.
2. If no forwarding number has been set or if it needs to be changed, make the necessary entries.
3. Press
.
The display now says "Forward all", followed by the number/extension calls will be forwarded to. The
function key now reads noFwd .
Turning off forwarding of all calls with the programmed function key
Press noFwd .
Turning off call forwarding
Forward all
Press
Press
Forward when busy
Settin
Settin
2
2 Call Features
Press
1
1 Call Forwarding
Press
1
1 Forward All
Press
1
1
ABC
Activate
ABC
ABC
Forward after timeout
Settin
2
2 Call Features
1
1 Call Forwarding
2
2 When Busy
1
1
Activate
ABC
DEF
2
2 Call Features
1
1 Call Forwarding
3 3 On Timeout
1
1
Activate
Activate", indicating that call forwarding is now off. Press
The menu item changes to "1
seconds to return to the idle screen.
Turning off forwarding of all calls with the programmed function key
Press noFwd .
55
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snom 710 User Manual
Configuring the Function Keys
Configuring the function keys
See "The phone's web interface" on page 29 on how to open the phone’s web interface and on the
mechanics of navigating in the windows and changing the settings. See "User mode/administrator
mode" on page 32 for an explanation of administrator and user mode.
Any changes you make will not take effect until you press "Apply" and "Save". Changes will be lost if
you open another page of the web interface without first pressing "Apply"/"Save".
Function keys on snom phones
Every phone has a limited number of hard keys. Phone users, however, have a myriad of different
priorities and preferences when asked which functions they use most often and which functionalities
they would like to access quickly. snom has therefore designed the function keys to be programmable,
even the preprogrammed “hard keys” whose default function is printed on the casing.
The phone has four types of programmable function keys. See "At a glance" on page 18 for the
illustration of where to find them on the phone.
•
F
reely programmable function keys with LEDs (P1 - P5). All available functionalities, including key
events, can be programmed onto them.
◦◦ Context
This setting specifies which configured identity will be used when executing the functionality of
the key. You may want to use this feature when you have accounts with different providers or
when you wish to present different identities to certain destinations.
Example: If you want to use key P3 to speed dial a specific number with the configured Identity
2 as the outgoing identity, select Identity 2 from the drop-down menu of P3's "Context".
Speed dialing a number with a dedicated key: See "Example 3, Speed dialing" on page 60.
The default setting is "Active", which means that the identity selected as the phone's outgoing
identity at any given time will be used.
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Configuring the Function Keys
◦◦ Type
Select the type of functionality from the drop-down list. If you select "Key Event", a drop-down
list with the available key events will replace the text field under "Number". The default setting is
"line".
◦◦ Number
Enter one phone number or value for the function or, if the function is key event, select an event
from the drop-down list. Enter phone numbers exactly the way they need to be dialed, i.e, type
the number without spaces or punctuation marks between the digits. For example, a number
with an area code that might conventionally be notated as (916) 555-1234 should be entered
as 9165551234.
◦◦ Short Text
This entry is optional. It can be used to enter the name associated with the phone number or
other descriptive text.
•
ontext-sensitive, programmable function keys. For the default settings, see "At a glance" on page
C
18. Other key events can be programmed onto these keys.
•
Note: These programmable key events are available when the phone is idle. You cannot change
the functions that are available when there is activity on the phone. For example: When you are
dialing, the available function keys are input mode selection, backspace, directory access, and
redial.
•
N
avigation, confirmation, and cancel keys. For the default settings, see "At a glance" on page 18.
Other key events can be programmed onto these keys.
Note: These programmable key events are available when the phone is idle. You cannot change
the functions that are available when there is activity on the phone. For example: When you are
dialing, the available function keys are input mode selection, backspace, directory access, and
redial.
•
M
essage key. Other key events and a selected number of other functionalities can be programmed
onto the message key.
Programming the function keys
The following four examples demonstrate how you can customize function key settings to your needs
and preferences:
•
F
irst example: Extension monitoring and call pickup via a freely programmable function key with
LED
•
Second example: Monitoring calls on-screen
•
T
hird example: Speed dialing with a freely programmable function key with LED
•
F
ourth example: Programming a context-sensitive, programmable function key
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Configuring the Function Keys
Example 1, Extension monitoring and call pick-up
This feature makes it possible to pick up a call ringing on another extension, for example when the other
extension is busy or when the user is absent. The prerequisites for this function are:
◦◦
It must be supported by the PBX.
◦◦
he extension whose calls you wish to pick up on your own extension must permit this function
T
and you must both be using the same ID for this function. Settings:
-- P
hone's web interface > Configuration Identity > SIP > Allow incoming extension
monitoring: "on"
-- P
hone's web interface > Configuration Identity > SIP > Extension monitoring group ID:
Enter the ID into the textfield. Please note: The first character of the ID must not be a '{'
brace.
◦◦
he extension to be monitored must be programmed onto one of the freely programmable
T
function keys with LEDs. In our example we are monitoring the number of the Sales Hotline on
key P5.
1. On the phone's web interface, click on "Function Keys" in the menu on the left.
2. Under "Context" of P5, select Active or one of the configured identities from the drop-down list.
3. Under "Type" of P5, select "Extension" from the drop-down list.
4. U
nder "Number" of P5, enter the phone number whose calls you wish to pick up. In our example it
is 157.
5. Under "Short Text" of P5, enter "Sales Hotline" in the text field (optional, but helpful).
6. Click on "Apply" and "Save".
The LED of function key P5 will now flash quickly when a call is ringing on 157. If the call is not
answered, you can pick it up by pressing key P5. When 157 is engaged in a call, the key will glow
steadily.
P5
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Configuring the Function Keys
Example 2, Monitoring calls on-screen
When you are monitoring another extension or phone line, you may want to see more information on the
display, for example the number of an incoming call to that extension or line. In our example, key P4
will be programmed to show ongoing activity on monitored extensions or lines on the display.
1. On the phone's web interface, click on "Function Keys" in the menu on the left.
2. Under "Context" of P4, select Active or one of the configured identities from the drop-down list.
3. Under "Type" of P4, select "Key Event" from the drop-down list.
4. U
nder "Number" of P4, select "Monitor Calls" from the drop-down list.
5. Click on "Apply" and "Save".
P4
Press key P4 on the phone to show any ongoing activity on monitored extensions or lines on the
display. For example: "153
157" indicates that extension 153 is calling extension 157; "153
157" (or "153
157") indicates that 153 is connected to 157 and that 153 is the caller, 157 the
callee.
Monitored extension ringing
Monitored extension busy
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Configuring the Function Keys
Example 3, Speed dialing
Besides using the "Speed Dial" page on the web interface to program speed dial numbers onto the
keys of the alphanumeric keypad, you can also put the functionality on the freely programmable function
keys with LEDs. In our example, key P3 will be used.
1. On the phone's web interface, click on "Function Keys" in the menu on the left.
2. Under "Context" of P3, select Active or one of the configured identities from the drop-down list.
3. Under "Type" of P3, select "Speed Dial" from the drop-down list.
4. U
nder "Number" of P3, enter the phone number that you wish to speed dial. In our example it is
phone number 555-1784 in area code 917. Type each phone number with any necessary area
code and/or country code etc. without spaces, hyphens, etc.
Example: In conventional notation you might write the number as (917) 555-1784. Type
9175551784 into the text field.
5. U
nder "Short Text" of P3, enter the name associated with the phone number or other descriptive
text (optional, but helpful).
6. Click on "Apply" and "Save".
You can now speed dial the number 9175551784 by pressing key P3 on the phone.
P3
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Configuring the Function Keys
Example 4, Programming a context-sensitive function key
The functionality "Forward all" redirects all incoming calls to another phone or a mailbox. In this
example, we will show you how to program turning it on and off onto one of the four context-sensitive
function keys underneath the phone's display.
1. On the phone's web interface, click on "Function Keys" in the menu on the left.
2. C
lick on the drop-down list of one of the context-sensitive, programmable function keys. In our
example, it is the second key from the right.
3. Select "Forward all" from the drop-down list.
4. Click on "Apply" and "Save".
Using the configured context-sensitive function key on the phone to turn forwarding of all calls on and
off:
1. Press the key (Fig. 1).
2. T
he display will prompt you to enter a forwarding target (Fig. 2). If one has already been set, the
display will propose that number; you can accept it with
or change it and then press .
3. To turn off forwarding of all calls, press the key again (Fig. 3).
Fig. 1
Fig. 2
Fig. 3
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snom 710 User Manual
Customizing the Phone Settings
Customizing the phone settings
See "The phone's web interface" on page 29 on how to open the phone’s web interface and on the
mechanics of navigating in the windows and changing the settings. See "User mode/administrator
mode" on page 32 for an explanation of administrator and user mode.
If you have access to administrator mode, but do not consider yourself to be an expert on SIP and SIP
phones, we recommend that you do not change any of the technical settings since this may adversely
affect the phone’s performance or put it out of order altogether.
If you want more information on a web interface setting, click on the radio button with the question mark
that you see to the right of each item. It links to a page on snom’s Wiki with detailed information about
that particular item.
On customizing the function key settings, see the chapter "Configuring the function keys" on page 56.
Note: Any changes you make on the web interface will not take effect until you click on
"Apply". Changes will be lost if you open another page or tab of the web interface or if
you close the web interface without first clicking on "Apply" .
After you have clicked on "Apply", the "Save" button will appear at the top of the page.
Click on "Save" to save the changes permanently. Changes that have not been saved
will be lost if and when the phone loses power or is disconnected from its power source.
Adjusting the display
Contrast
Increasing and decreasing display contrast:
1. Press Settin .
2. Press 1 Preferences.
3. Press 5 Display.
4. Press 1 Contrast.
ress the right (
5. P
/ ) or left (
/
or decrease ( ) the display's contrast.
) arrow (function key or navigation key) to increase ( )
Backlight
Lowering backlight intensity lowers the energy consumption of the phone. The available settings are
on, off, and always. The settings "always" and "off" mean that the backlight is permanently on or off.
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snom 710 User Manual
Customizing the Phone Settings
When you select the setting "on", the backlight will dim when there has been no activity on the phone
for the number of seconds specified on the phone's web interface. The default setting is 20 seconds.
Selecting the setting:
1. Press Settin .
2. Press 1 Preferences.
3. Press 5 Display.
4. Press 2 Backlight.
5. Press the right (
/
between the settings.
) or left (
/
) arrow (function key or navigation key) to switch
Changing the number of seconds after which the phone will dim the backlight to the idle screen setting
(applicable to backlight setting "on" only):
1. Open the phone's web interface (see "Opening the web interface" on page 30).
2. Click on "Preferences" (see "How the web interface works" on page 31).
3. E
nter the number of seconds in the text field of "Dim after (in seconds)" (in the section "General
Information". default is 20 seconds.
4. Click on "Apply" and "Save".
Identities/accounts
The phone supports up to four accounts or "phone numbers" with one or more providers or within
an office or organization network. On snom phones these accounts or phone numbers are called
"identities".
If your phone is part of an office network, you may need to contact your administrator to configure new
or change existing identities, as this can only be done when the phone is running in administrator mode
and when the PBX settings allow it.
See "Initializing and registering the phone" on page 15 for the information on required input data.
Configuring new identity/account
On the phone
You can do the basic setup (account/number & registrar) on the phone:
1. Press Settin > 3 Identity > 3 Edit User.
2. Press
to scroll down to one of the unused identities or press its number key.
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snom 710 User Manual
Customizing the Phone Settings
◦◦
hen you are at the top of the list, pressing
W
identity.
◦◦
At any other position within the list, press
3. Press
on the navigation key will take you to the last
/
to scroll down/up.
to open edit mode for the marked identity.
4. Enter the necessary settings and press
.
NOTE: Entering the settings on the web interface is more comfortable and quicker.
On the web interface
pen the web interface and click on an identity in the menu on the left. The configuration window for
O
that identity will open; it contains four tabs, with the left one, Login, visible in the front.
1. Login tab. Enter the information received from your provider or your administrator in the
appropriate fields.
◦◦
Display name
The display name is optional and freely selectable. It will be sent to any parties you call unless
you hide your identity (see "Hide my caller ID" on page 73). If you do not enter a display
name, the data in the "Account" text field will be shown on your display and sent to any parties
you call unless you hide your identity.
◦◦
Display text for idle screen
Any text you enter in in this text field will be shown - instead of your display name or account on your display only. It will not be sent to any parties you call.
◦◦
Ringtones
The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact
types. It is also possible to download a custom melody and to turn off the ringer by selecting
"Silent".
Assigning ringtones to identities: See "Assigning ringtones to identities" on page 65.
Assigning ringtones to contact type VIP and group types: See "Ringtones" on page 35.
Note: Ringers assigned to the contact type VIP and to any of the group types
override the ringers assigned to identities. For example, if you have assigned
Ringer 1 to one of the identities and Ringer 2 to the group "Colleagues", the
phone will play Ringer 2 when a contact from the "Colleagues" group calls that
identity.
2. SIP settings. Click on the SIP tab to bring that page to the front.
◦◦
utomatic acceptance of incoming calls: Identity # > SIP tab > Auto Answer. The default
A
setting is "off". Incoming calls will be answered by the phone automatically when it is not busy.
Acoustic alert (one short beep) when the phone accepts a call automatically: Preferences >
Auto Answer > Auto Answer Indication. The default setting is "off".
◦◦
ontact List. A contact list must be available on a server. Click "on" and enter the Contact List
C
URI.
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snom 710 User Manual
Customizing the Phone Settings
Editing an existing identity/account
On the phone
Depending on the phone's firmware and network restrictions, you may only be able edit the account/
number and the registrar:
1. Press Settin > 3 Identity > 3 Edit User.
2. Press
to scroll down to the identity you wish to edit or press its number key.
◦◦
When you are at the top of the list, pressing
on the navigation key will take you to identity 4.
◦◦
At any other position within the list, press
to scroll.
3. Press
to open edit mode for the marked identity.
4. Enter the necessary settings and press
.
NOTE: Entering the settings on the web interface is more comfortable and quicker.
On the web interface
Open the Configuration page of the identity and make the changes in the text fields. See "Configuring
new identity/account", section "On the web interface" on page 64 for more information.
If you have changed the account or the registrar, click on "Re-Register" and "Save". If you have made
other changes, clicking on "Apply" and "Save" suffices.
Assigning ringtones to identities
The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact types.
It is also possible to download a custom melody. When an incoming call to an identity is ringing, the
phone will play the ringtone assigned to that identity, unless it is a call from a VIP or a group with a
distinctive ringer of their own.
Assigning ringtones to contact type VIP and group types: See "Directories" on page 65.
Note: Ringers assigned to the contact type VIP and to any of the group types override
the ringers assigned to identities. For example, if you have assigned Ringer 1 to one of
the identities and Ringer 2 to the group "Colleagues", the phone will play Ringer 2 when
a contact from the "Colleagues" group calls that identity.
If your ringtones don’t seem to work as expected, contact your administrator. There may
be an overriding setting on the PBX.
Selecting identity ringtones:
•
On the phone: Settin > 1 Preferences > 3 Ringer. The identities are shown on the display.
◦◦
Select an identity with
◦◦
electing a different ringtone: Press /
S
to navigate up and down the list. The marked
ringtone is played. Press
to select the currently marked ringtone for the currently selected
identity.
/
and press
to hear the current ringtone for that identity.
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snom 710 User Manual
◦◦
•
Press
Customizing the Phone Settings
to return to the previous screen.
n the web interface (the ringtones will be played by the phone): Configuration Identity (1-4) >
O
Login.
◦◦
Click on "Play Ringer" to play the currently selected ringer.
◦◦
o change the ringer, select a ringer from 1 to 10 in the drop-down menu of "Ringtone". If you
T
have selected the custom melody, enter the URL to the data file in the text field underneath. It
must be a file of the type PCM 8 kHz 16 bit/sample (linear) mono WAV.
◦◦
Click on "Apply" and "Save".
Time and date formats
The date and time formats can be set and changed on the web interface only.
Time
The time setting affects phones and/or firmware versions with a digital clock only. If the phone has a
clock face, changing the setting will not affect it.
1. Open Preferences > General Information > 24 Hour Clock. The default is "on".
◦◦
Select "on" to have the time on the phone's display shown in 24-hour format, 00:01 to 24:00 .
◦◦
elect "off" to have the time on the phone's display shown in AM/PM format, 0:01 AM to 12:00
S
PM.
2. Click on "Apply" and "Save".
Date
1. Open Preferences > General Information > US Date Format. The default is "on".
◦◦
elect "on" to have the date shown on the phone's display in "m/d/yyyy" or "mm/dd/yyyy"
S
format. Examples: May 6 will be displayed as 5/6; December 10 will be displayed as 12/10.
◦◦
elect "off" to have the date shown on the phone's display in "d.m.yyyy" or "dd.mm.yyyy"
S
format.` Examples: May 6 will be displayed as 6.5; December 10 will be displayed as 10.12.
Date
March 5, 2012
March 12, 2012
December 5, 2011
December 10, 2011
US Date Format setting
On
Off
3/5/2012
5.3.2012
3/12/2012
12.3.2012
12/5/2011
5.12.2011
12/10/2011
10.12.2011
2. Click on "Apply" and "Save".
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snom 710 User Manual
Customizing the Phone Settings
Time and date settings
See Time zone.
Time zone
The phone receives the time and date from your NTP time server. If the time and/or date on the display
are incorrect, you may need to set the correct time zone. If you have set the correct time zone and the
time is still incorrect, there may be a problem with the time server. Contact your network administrator
or your IP provider.
The list of time zones is arranged by the difference in hours (+/-) to the UTC and, within each time
zone, alphabetically by selected locations (country or country and city). The time zone can be selected
and set on the phone as well as on the web interface.
Setting on the phone
1. Press Settin > 1 Preferences > 1 Time Zone.
◦◦
Press Reduc to collapse the list to show only selected times zones where the phone
language is spoken.
◦◦
Press More to show all time zones.
◦◦
Press Jump to fast-forward to the beginning of the next time zone, i.e., UTC +1, +2, etc.
◦◦
Use
to scroll.
2. Press
to save your selection
3. Press
for two secondc to return to the idle screen.
Setting on the web interface
This setting can be accessed in administrator mode only.
1. Open Advanced > Network tab > Time > Timezone.
2. Select your timezone/country/city from the drop-down list.
3. Click on "Apply" and "Save".
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Customizing the Phone Settings
Language settings of phone and web interface
The language used on the phone can be changed on the phone as well as on the web interface. The
language used on the web interface can be changed on the web interface only.
Phone language
Setting on the phone
1. Press Settin > 1 Preferences > 4 Language.
2. Use
to scroll.
3. Press
to save the selected language.
4. Press
for two seconds to return to the idle screen.
Setting on the web interface
1. Open Preferences > General Information > Language.
2. Select the language from the drop-down list.
3. Click on "Apply" and "Save".
Web interface language
1. Open Preferences > General Information > Webinterface language.
2. Select the language from the drop-down list.
3. Click on "Apply" and "Save".
Dial tones
Different dial tones for different countries! Select yours on the phone or on the web interface.
Setting on the phone
1. Press Settin > 1 Preferences > 2 Tone Scheme.
2. Use
to scroll.
3. Press
to save the selected country.
4. Press
for two secondc to return to the idle screen.
Setting on the web interface
1. Open Preferences > General Information > Tone Scheme.
2. Select the country from the drop-down list.
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snom 710 User Manual
Customizing the Phone Settings
3. Click on "Apply" and "Save".
4. Press
to save your selection
5. Press
for two secondc to return to the idle screen.
Music on hold
As of firmware version 8.7.3.8 firmware downloads include a music on hold (MoH) that is saved locally
on the phone. The default setting for playing music to callers on hold is "off".
•
Enabling MoH:
1. Open the Advanced page of the phone's web interface.
2. Click on the Audio tab.
3. Change the setting of Play music during hold to "on".
4. Click on "Apply" and "Save".
•
ou can replace the MoH provided by snom with a customized, either during firmware or separately,
Y
as described below. In this case, please keep in mind:
Music - the musical composition itself as well as audio recordings - is
covered by copyright laws; their use in the form of MoH is subject to
licensing fees in most countries. It is your responsibility to comply with
the laws and terms of copyright in your country!
he MoH (mono, sample rate 8000Hz) consists of simple RTP packets (without header, Codec
T
G711u (uncompressed raw headerless pcmu file)) which are stored in the applications directory in
a file called moh.wav. To replace the stored music, proceed as follows:
1. C
onvert you music to the format "uncompressed raw headerless pcmu file" with an audio
editor; there are some free audio editors available, for example Audacity and Free Audio Editor
(as of September 2012). The size of the file will be checked by the software. It must not
exceed the following maximums:
3xx phones: 128 kB
7xx- und 8xx-Telefone: 1 Mb
2. S
ave your music on a TFTP server.
3. S
ave an XML file with the URL to the TFTP server on a web server. Example (don't forget to
replace the fictional IP address by the actual one!):
<?xml version="1.0" encoding="utf-8" ?>
<uploads>
<file url="tftp://192.168.11.18/moh.wav" type="moh" />
</uploads>
4. Open the Advanced page of the phone's web interface.
5. Click on the Update tab.
6. E
nter the URL of the XML file in the text field of Setting URL ein and click on Apply.
Example: http://192.168.11.18/prov/upload_tmp.xml
The XML file will be read during the next reboot, and the file stored on the phone will be
replaced by the file stored on the TFTP server.
7. You should now reenter your usual provisioning server into the text field of Setting URL.
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Customizing the Phone Settings
Streaming MoH from media server
If you have a music-on-hold account on a media server and want to stream the audio data to the held
calls of one of the phone's identities, you have to configure the settings of the identity on the phone's
web interface accordingly:
1. Open the page Configuration Identity #.
2. Click on the SIP tab.
3. T
ype the SIP URI of the account on the media server into the text field of Music on hold
server. Examples for valid values: <sip:mh@snom.de>, <mh>, <192.168.0.40>.
4. Click on Apply.
Please keep in mind:
Music - the musical composition itself as well as audio recordings - is covered by
copyright laws; their use in the form of MoH is subject to licensing fees in most
countries. It is your responsibility to comply with the laws and terms of copyright
in your country!
Emergency numbers
These are numbers that can be dialed even when the keyboard is locked. They must be set beforehand
on the web interface.
1. Open Preferences > Lock Keyboard > Emergency Numbers (space separated).
2. E
nter the emergency numbers in the text field. Type each number without spaces between the
digits, separate the individual numbers with one empty space between them.
Example: If you want to set the emergency phone number 911 and the phone numbers of your
doctor (986543) and a friend (234578), the entry would look this: 911 986543 234578.
3. Click on "Apply" and "Save".
Call forwarding
This feature automatically redirects all or certain incoming calls to another phone or a mailbox. It is
possible to configure the settings on the phone and on the web interface.
Always
All incoming calls are forwarded to the number of the phone, extension, or mailbox specified as this
function’s target.
When busy
Calls ringing while the phone is busy are forwarded to the number of the phone, extension, or mailbox
specified as this function’s target.
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Customizing the Phone Settings
After timeout
When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding
time". If the call has not been accepted by the end of this time period, it is forwarded to the number of
the phone, extension, or mailbox specified as this function’s target.
Configuring the settings on the phone
See "Call forwarding" on page 53.
Configuring the settings on the web interface
If your internet telephony provider or your PBX uses codes to turn functions on and off, refer to their
manuals for the codes to enter in the "On Code"/"Off Code" text fields or ask your administrator.
Setting forwarding numbers
•
Forwarding all incoming calls:
1. Open Preferences > Call Forwarding > Always.
2. T
ype the phone number in the "Target" text field. Type each number the way it needs to be
dialed by the phone, without spaces or punctuation between the digits.
3. Click on "Apply" and "Save".
•
Forwarding incoming calls when the phone is busy:
1. Open Preferences > Call Forwarding > Busy.
2. T
ype the phone number in the "Target" text field. Type each number the way it needs to be
dialed by the phone, without spaces or punctuation between the digits.
3. Click on "Apply" and "Save".
•
Forwarding incoming calls when they are not answered:
1. Open Preferences > Call Forwarding > Timeout.
2. T
ype the phone number in the "Target" text field. Type each number the way it needs to be
dialed by the phone, without spaces or punctuation between the digits.
3. Click on "Apply" and "Save".
Turning call forwarding on
1. Web interface > Preferences > Call Forwarding.
2. Click "On" after the forwarding event ("Always", "Busy", "Timeout").
3. Click on "Apply" and "Save".
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snom 710 User Manual
Customizing the Phone Settings
Turning call forwarding off
1. Web interface > Preferences > Call Forwarding.
2. Click "Off" after the forwarding event ("Always", "Busy", "Timeout").
3. Click on "Apply" and "Save".
Call completion
On snom phones call completion means that when a called number is busy or not available, your phone
will call you back as soon as the dialed number is not busy anymore or available again. The factory
default setting is "off". See "Call completion" on page 44 on how to use this feature.
Note: This function depends on whether it is available in your network or not.
Changing the setting to turn it on:
On the phone
1. Press Settin > 2 Call Features > 2 Outgoing Calls.
2. Press "3
3. Press
Call Completion" to change to "3
Call Completion".
for 2 seconds to return to the idle screen.
On the web interface
1. Web interface > Advanced > Behavior > Phone Behavior > Call Completion.
2. Click "On".
3. Click on "Apply" and "Save".
Call waiting
When you are in a call, another incoming call will be announced visually by the
symbol and
acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being
transmitted. Switch to visual or acoustic announcement only or turn call waiting off on the phone’s web
interface.
The default setting is "on", which means that calls are announced both acoustically and visually. See
"Call waiting" on page 50 on how to use this feature.
Single call waiting
More than one call waiting
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snom 710 User Manual
Customizing the Phone Settings
1. Open Advanced > Audio > Call Waiting Indication.
2. T
o turn call waiting off, select "off" from the drop-down menu. Select "visual only" or "ringer" if you
want waiting calls announced only by the "phone ringing" symbol or the double beep, respectively.
3. Click on "Apply" and "Save".
Hide my caller ID
With this setting your phone number will not be transmitted to any phones you call. Please note that
your call may not be accepted if the other phone is set to reject anonymous calls (see next item).
1. Open Preferences > Privacy Settings > Suppress own number (CLIP/CLIR).
2. Select the radio button "Hide" .
3. Click on "Apply" and "Save".
Do not disburb mode
With this setting, incoming calls will not ring on your phone; callers hear the busy signal.
Exception: Phone numbers on your directory's VIP list (see Contact Types)
To make this functionality available on your phone, you have to map the "DND" key event either onto
one of the freely programmable function keys (Fig. 1) or onto (Fig. 2). You can also use any of
the other function keys if you do not need their preprogrammed function. For more information, see
"Programming the function keys" on page 57.
To turn DND on and off, press the mapped function key. When DND is on, the display will say "DND
activated", and the DND symbol replaces the phone symbol that normally precedes the identity (Fig.
3).
Fig./Abb. 1
Fig./Abb. 2
Fig./Abb. 3
P5
Reject anonymous calls
With this setting you will not receive calls from phones whose number is not shown on your display.
Anonymous callers will hear the busy signal.
Please note that calls from analog phone connections will, most likely, be received as anonymous calls.
1. Open Preferences > Privacy Settings > Reject incoming anonymous calls.
2. Select the radio button "Reject" .
3. Click on "Apply" and "Save".
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snom 710 User Manual
Customizing the Phone Settings
Number guessing
When you have typed the minimum number of characters you have specified for this function, the
phone will look for numbers containing that string of characters in its call lists and directories and, if it
finds matches, show the number(s) on the display. If the number proposed on the display is the one
you wish to dial, press
(Fig. A and B); if not, continue entering digits (Fig. C).
Fig. A
Fig. B
Fig. C
The default setting is off. Changing the setting:
1. Open Advanced > Behavior tab > Phone Behavior > Number Guessing.
2. S
elect the radio button "on".
3. Type the minimum number of digits in the text field of "Number Guessing Minimum Length".
4. Click on "Apply" and "Save".
Speed dial
You can use the numbers 0 to 30 and the special characters # and * to speed dial frequently and/or
long numbers without having to enter the complete phone number. The numbers must be set on the
phone's web interface first:
1. Open Setup > Speed Dial.
nter one phone number with any required prefixes (area code, country code, operator/auto
2. E
attendant, etc.) in the text field for each respective number or special character.
Note: Type each phone number without spaces or punctuation between the digits.
For example: You want to be able to speed dial the phone number 555-1784 in area
1 key. In conventional notation you might write the number
code 917 by pressing the
down as (917) 555-1784. In the speed dial table, type 9175551784 into the text field
of the number 1.
If you want to add a name or other data before or after the number, type the number in
angled brackets <>. Example: Accounting <9175551784>.
3. C
lick on "Apply" and "Save". You can now speed dial the number by pressing
phone.
74
1 and
on the
snom 710 User Manual
Software Update
Software update
Manual update
1. Open snom’s web page at www.snom.com.
2. Click on Support > Download > Firmware.
3. Click on the phone to be updated.
4. Click on the firmware version currently running on your phone.
5. Click on the firmware version you want to update to.
6. Right-click on the version’s link and copy it.
7. Open the phone’s web interface > Setup > Software Update.
8. In the Manual Software Update area, paste the link into the text field behind Firmware.
9. Click on Load. The phone begins to reboot.
10.If the phone asks “Reboot?”, press
.
11.DO NOT DISCONNECT THE POWER WHILE THE PHONE IS REBOOTING!
Auto provisioning
See our web page http://wiki.snom.com/Features/Mass_Deployment for information.
1. Open the phone’s web interface > Setup > Advanced > Update tab.
2. Please read the instructions at “?” of each line carefully.
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snom 710 User Manual
Troubleshooting
Troubleshooting
Reboot
1. Press Settin .
2. Press 5 Maintenance.
3. Press 3 Reboot.
4. When asked whether to "Reboot?", press
.
5. Wait for the idle screen to reappear.
Hard reboot
Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.
Warning: Never disconnect the power during a firmware update!
Reset to factory values
1. Press Settin .
2. Press 5 Maintenance.
3. Press 4 Reset values.
4. Enter the administrator password and press
.
5. Wait for the idle screen to reappear.
6. See "Initializing and registering the phone" on page 74 to continue.
Warning: All customized settings will be lost!
TFTP Update
When there is no other way to get the phone to work (administrator password lost, etc.). How it is
done: See http://wiki.snom.com/Firmware/Update/TFTP_Update/en.
Warning: All customized settings will be lost!
Manual initialization
When automatic initialization via DHCP fails, enter the values for netmask, IP gateway, and DNS server
manually after each prompt on the display.
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snom 710 User Manual
Troubleshooting
Contacting snom Support
Please visit our knowledge base and our forum first. You may find the answer to your question in one
of the topics there. If you haven't found an answer or a solution to your problem, please post your
question or problem on the forum (http://forum.snom.com).
Note: The forum is accessible to the general public. Do not post any private and/or
security-relevant information there. This includes MAC addresses, SIP headers, etc. that
may allow others to hack into your system or use your identity for nefarious purposes.
If you haven't received an answer or solution within a reasonable amount of time (generally two work
days), send the link to your posting to Support. You need to create a support account first, if you don't
already have one.
Creating a support account
1. Open snom’s web page at www.snom.com.
2. Click on the Support tab to open the Support window.
3. Click on End Customer Support.
4. On the Support Center page, click on Register new account.
5. Fill out the form and click Register.
6. You will receive an automatic email. Click on the link to activate your account.
7. You will receive a second email containing your account name, email address, and password.
You can now submit tickets requesting support to snom Support.
Submitting a ticket
1. Open snom’s web page at www.snom.com.
2. Click on the Support tab to open the Support window.
3. Click on End Customer Support.
4. On the Support Center page, enter your email address and password and click on Login.
5. Click on "Ask for support".
6. Follow the instructions on the screen.
Submitting system and settings information
System information
1. Open the phone’s web interface > Status > System Information.
2. C
opy the text under System Information into your forum posting or into the email, if Support has
asked you to contact them by email.
Make sure to delete the MAC address and the IP address, if it is a public one.
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snom 710 User Manual
Troubleshooting
Settings information
1. Open the phone’s web interface > Status > Settings.
2. C
opy the settings list into your forum posting or into the email, if Support has asked you to contact
them by email.
Make sure to delete private and/or security-relevant information like the MAC address,
public IP address, etc.
Traces
snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.
Performing a SIP Trace
1. Open the phone’s web interface > Status > SIP Trace.
2. Click on "Clear" to clear the page.
3. Recreate the error to be documented in the trace.
4. Click on "Reload".
5. Copy the text and submit to Support in whatever form they requested you to use.
Performing a PCAP Trace
1. Open the phone’s web interface > Status > PCAP Trace.
2. Click on "Start" to start recording network traffic.
3. Click on Stop to end recording.
4. Click on the “here” link to open the file download window and save the file.
5. Submit the file to Support in whatever way they requested you to use.
78
Appendix 1 - Display Symbols
Display symbols and Icons
Symbols found in the function key line
The buttons symbolize the functions that are currently available for activation. Press the function key
underneath the symbol to activate the function.
Programmable function symbols
These are the symbols displayed in the function key line when the phone is idle. They can be selected on
the phone's web interface > Function Keys page. See .. for the default settings.
Reg
CHist
Displaying SIP URLs of all active identities; selecting outgoing identity
Call list menu (missed, received, and dialed calls)
Info
Currently available status messages
DND
Turning DND on and off
Contac
CFwd / NoFwd
Presen
Retr.
Settin
Dir.
Calls
Help
Redial
A.Cal.
Mis.C.
Fav.
LDAP
Id.v.
Id.
ABS
Contacts list
Forwarding all calls (turning on/turning off)
Allowing presence signaling
Retrieving messages from mailbox
Settings menu
Directory
Monitoring calls on other extensions (see Extension Monitoring). The button will
only be displayed when there are ongoing calls.
IP address of phone and snom's web address
Redial (dialed calls)
Received calls
Missed calls
Favorites
LDAP Directory
Next outgoing ID
Previous outgoing ID
Address book search (OCS accounts only)
79
Appendix 1 - Display Symbols
Context-sensitive symbols
These are the symbols displayed in the function key line when the phone is active, for example when a call
is ringing, when you are dialing, etc.
Ok
Cancel
Confirming a selection or an action
Terminating/canceling an action and return to the previous screen
abc
Switching input mode to small letters
ABC
Switching input mode to capital letters
123
Switching input mode to numerals
Deleting the character to the left of the cursor
Moving down lists in various contexts
Moving up lists in various contexts
Pool
Displaying available directories, contact lists, etc.
Sort
Sorting Directory entries
Edit
Editing mode for selected entry in Directory
Del
Save
Details
•
Moving the cursor to the left when entering/editing directory entries
•
With more than one call on hold or waiting, press to show other callers
•
Moving the cursor to the right when entering/editing directory entries
•
With more than one call on hold or waiting, press to show other callers
Deleting selected directory entry
Adding caller's number to Directory
Showing details of missed calls (to, from, date/time, total number) and of received
and dialled calls (to, from, date/time, duration)
ESC
Returning to call list
Del
Deleting selected call list entry
Clear
Deleting entire call list
Jump
Moving to beginning of next time zone
More
Expanding the list of time zones to show all
Reduc
Collapsing the list of time zones to show only time zones relevant to the language
setting (i.e., countries where the language is spoken)
Redial
Last numbers dialed. Redial selected number (preceded by
Cnf.On
Establishing conference between calls on hold and yourself
Hold
Putting conference participants on hold
80
)
Appendix 1 - Display Symbols
Call transfer
Xfer
+Spkr
Turning on the casing speaker
-Spkr
Turning off the casing speaker
Calls
On active screen (i.e., in call etc.): Monitoring calls on other extensions (see
Extension Monitoring). The button will only be displayed when there are ongoing
calls. Press to show details of calls on monitored extensions.
Available status messages like firmware update available, reboot required, call
completion pending, call forward activated, etc.
Info
Display indications
On activity
First line in context area:
Incoming call ringing
/
Connected (single connection or conference)
/
Second line in context area:
Call waiting. If there is more than
one call waiting, view and select
/ .
with
/
Call(s) on hold
/
On idle screen
Outgoing identity
•
T
he current outgoing identity is indicated by the right arrow pointing towards it:
. When you call someone, this is your identity for the call.
•
Select a different identity for the next call by pressing
on the navigation key.
Active identity
•
Can be called
•
C
an be selected as the outgoing identity for making calls by pressing
navigation key.
Identity not properly registered
Forwarding all incoming calls
81
on the
Status messages
Appendix 2 - Status messages
Whenever there is a current message concerning the status of the phone, the function key Info will
be available. Press the function key (or Settin > 6 Information > 1 Status Info) to open the "Status
info" screen. Additionally, some status messages will also be displayed in the status bar; if there is more
than one current message, the one with the highest priority will be shown. The messages in descending
order of priority:
Status message
SW 1
Reboot required 1
SIP disabled 1,²
Error 1
Low memory 1
Remote directory is too big 1
Not Registered: <account> 1,²
Waiting for <name/number> to be
available ²
<account> is now available ²
Forward when Busy: <name/number>
Forward after Timeout: <name/number>
Forward all: <name/number> ²
Contacting NTP server
NTP server unreachable 1
HTTP Password not set 1
Admin Password not set 1
Keyboard locked ²
DND active ²
You have messages
You have new messages
Old messages
Missed: <number>
Definition
A firmware update is available
Reboot required, for example to have settings changes
take effect
The phone cannot make calls due to license problems
An error occurred
Disk space full
The remote directory is too big to be imported
The specified identity/account is not registered
Waiting for call completion to busy or currently unavailable
number
The dialed number is not busy anymore or is now available
Call forwarding is on. When your phone is busy, incoming
calls will be forwarded to the phone number indicated
Call forwarding is on. When an incoming call is not picked
up within the set number of seconds, the call will be
forwarded to the phone number indicated
Forwarding of all incoming calls is on. All incoming calls
will be forwarded to the phone number indicated.
Network Time Protocol (NTP) is a protocol for
synchronizing clocks over data network. If the connection
is interrupted, the phone will not be able to display the
correct time.
No HTTP password has been set
No Admin password has been set
Only numbers designated as emergency numbers can be
dialled
Do not Disturb mode is activated
There are spoken messages on the mailbox
New (messages on the mailbox)
Old (messages on the mailbox)
The number of calls you missed since the last time you
checked the list of missed calls or turned off the missed
call indication
1 The function key Info will be blinking
² The message cannot be deleted from the "Status Info" screen
82
Appendix 3 - Wall Mounting
Wall Mounting
Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body
max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall.
1. A
nchor the screws in the wall, using the measurements given in Fig. 1 and Fig. 2.
2. Unscrew the slide guides for the footstand from the back of the phone (Fig. 3).
3. P
lug the long end of the handset cord into the connector labelled "
place the cord in the cable guide (Fig. 4).
" on the back of the phone and
4. Hang the phone on the screws by placing the holes on the back of the phone over them (Fig. 5).
ø max: 9 mm
(0.354")
ø min: 6 mm
(0.236")
Distance to wall
Abstand zur Wand
Distance au mur
Distanza dalla parete
Distancia a la pared
Distância à parede
50 mm
(1.969")
ø max
4,5 mm
(0.177")
∼ 4 mm (0.157")
Fig. 1
Fig. 2
Fig. 4
Fig. 3
Fig. 5
83
Appendix 4 - Programmable Functions
Programmable functions
Following is a brief description of the function key settings available on the "Function keys" page of the
phone's web interface.
Action URL
Action URLs are basically HTTP GET Requests that allow the phone to interact with
web server applications. They can be used to send various data from the phone
to a web server, like the customized settings stored on the phone; passwords are
replaced by empty strings. Action URLs can be triggered by predefined events
("Action URL Settings" page of the phone's web interface) or manually by a pressing
a function key that has been programmed to trigger an action.
Auto Answer
With this setting, your phone will automatically accept incoming calls when it is
idle. If you leave the text field empty, incoming calls for all configured identities will
be accepted; if you enter the number of an identity in the text field, only calls to that
identity will be accepted automatically (i.e., 1 for Identity 1, 2 for Identity 2 etc.).
BLF
(Busy Lamp
Field)
This function key allows showing the status (idle, ringing, held call, busy) of another
extension on the key's LED. By pressing the key, it may also be possible to pick
up calls ringing on the extension, to dial the extension when the phone is idle, and
to transfer an incoming call ringing on your own extension. These functionalities
depend on your PBX; for more information, please check snom's interoperability
page and the PBX manual. With Asterisk, generally use this feature rather than
extension.
Button
This is a function key that is connected to your PBX to perform a task specified in
the buttons document. For more information, see the detailed feature description at
http://wiki.snom.com/Features/LED_Remote_Control.
Call Agent
This function key can be used by call agents to perform one of three different
functions, depending on the value entered in the "Number" text field:
Conference
Server
•
ogging onto and off the system.
L
Text field entry: F_CALL_AGENT_LOGGEDIN.
•
Signalìng readyness to accept calls. For this function to work, the agent must be
logged in. Text field entry: F_CALL_AGENT_READY.
•
Announcing that they are working after a call. For this function to work, the agent
must be logged in.
Text field entry: F_CALL_AGENT_WORKINGAFTERCALL.
This function key can be used for PBX-based conferences and for local conferences
on the phone itself.
•
BX-based conferences. When a conference room or conference account has
P
been created on the server for an individual identity, you can dedicate a function
key to calling and monitoring the conference room. Select the identity and the
"Conference server" function from the respective drop-down menus and enter
the SIP URI of the conference room in the "Number" text field. For information
on how to use this key with your particular PBX, please check the PBX manual.
•
hone-based conferences. If there is no SIP URI in the text field, pressing the
P
function key will initiate a phone-based conference with all held calls and any
active call.
84
Appendix 4 - Programmable Functions
DTMF
This funcion allows the specification of arbitrary key sequences (allowed digits: "09", "*", "#", "A-D" and flash: "!") which will be sent via DTMF when this key is pressed
during an active call.
Extension
This function key allows showing the status (idle, ringing, held call, busy) of another
extension on the key's LED. By pressing the key, it may also be possible to pick
up calls ringing on the extension, to dial the extension when the phone is idle, and
to transfer an incoming call ringing on your own extension. These functionalities
depend on your PBX; for more information, please check snom's interoperability
page and the PBX manual. With Asterisk, generally use BLF rather than this
function.
Forward to
All incoming calls will be forwarded to the number (extension or external phone
number) specified under "Number". The key is used to turn forwarding of all calls on
and off; the red LED lights up when the function is turned on.
Intercom
Pressing a function key mapped with "Intercom" will establish a two-way connection
to the extension specified in the "Number" text field; that extension must have
enabled intercom reception on its web interface (Advanced Settings > Behavior
tab > Phone Behavior > Intercom Policy "only in idle" or "always").
"Intercom Policy" settings on the phone being called via intercom:
Always: The intercom call will connect to the called phone automatically; if the
called phone is in a call, that call will be placed on hold.
Only in idle: The intercom call will connect to the called phone automatically if the
called phone is idle. If it is in a call, the incoming intercom call will be announced as
call waiting.
Off: Pressing the intercom key will call the extension specified in the "Number" text
field where it will be treated like any other incoming call, i.e., ring, be forwarded, etc.
IVR
This function key can be used for regular calls to an extension that is reached via an
IVR or auto attendant and a number of voice prompts where the caller has to make
a selection by pressing a key after or during the prompt. If you know which keys
need to be pressed in which order in order to reach the desired extension, the entire
process can be automated and considerably speeded up.
The syntax for the "Number" text field entry is <phone_number>;dtmf=<n>,<n>,
etc. The angle brackets <>including their content are placeholders for the variables
that you must replace by the actual characters. The comma represents a pause of
one second, and n represents any number key on the alphanumeric keypad.
Example: The number to dial is (917) 555-3814. When the connection has been
established, the caller will hear three prompts. After the first prompt, he must press
key 1; after the second prompt, he must press 3; and after the third prompt he must
press 1 to reach the desired extension. The entry in the "Number" text field must
look like this: 9175553814;dtmf=1,3,1.
Usage: When the phone is in idle mode, press the key to dial the number. As soon
as the connection has been established, the phone will automatically send the DTMF
tones associated with the alphanumeric keys 1, 3, and 1 with a one-second pause
between them.
(If the function type "IVR" doesn't work on individual phones, try "Speed dial" with the
above description.)
85
Appendix 4 - Programmable Functions
Key Event
When this key type is selected, a drop-down menu opens under "Number". For the
available selections, see the following section "Key Events".
Line
Default setting for all freely programmable function keys. Incoming calls will go to
the first free "line" key, and outgoing calls will use the first free line key.
Line keys can be used to make outgoing calls with the identity selected from a
particular key's "Context" menu and to have incoming calls for that identity going to
that particular function key. If the key is busy, the incoming call will go to the first free
line key.
Multicast Page
This function key enables the phone to send multicast streams to IP multicast group
addresses. The multicast IP address and port are entered in the "Number" text field
in the format <multicast IP address>:<port> (e.g., 239.255.255.245:5555). The
angle brackets <>including their content are placeholders for the variables that you
must replace by the actual characters.
Please note: This key is for sending multicast streams. To allow reception of
multicast streams, multicast support must be enabled on the phone's web interface,
Advanced settings > SIP/RTP tab > Multicast by setting Multicast Support to
"on". You must also enter the IP addresses of the multicasts you wish to receive in
ascending order of priority, 10 being the highest. In case of simultaneous multicasts,
the one with the highest priority at any given time will override the others.
Park Orbit
If a park orbit has been set up on the server, a function key mapped with the Park
Orbit functionality can EITHER serve to park calls on the park orbit OR to park as
well as retrieve calls, depending on the type of server used. Select the server type
on the Configuration Identity page of the context identity, SIP tab, from the "Server
Type Support" drop-down menu. Enter the "phone number" of the Park Orbit and/
or the park position in the text field of "Number", for example orbit1@my.proxy.com or
700@my.proxy.com etc.
Presence
If supported by your PBX, the LED of this function key will reflect the presence
status (ringing, busy, available, etc.) of the extension specified in the "Number" text
field. The function key can also be used to dial the extension, usually when the
destination signals availability.
Push2Talk
Pressing the function key mapped with "Push2Talk" will establish a two-way
connection to the extension specified in the "Number" text field for as long as the key
is pressed; that extension must have enabled intercom reception on its web interface
(Advanced Settings > Behavior tab > Phone Behavior > Intercom Policy "only in
idle" or "always").
On 870 phones, this key type will establish an Intercom connection.
On 820/821 phones, this key type is only available on keys P2 and P3.
On 760 phones, this key type is not available on key P4.
Shared Line
Bridged lines (Bridged Line Appearance (BLA)) ared shared by two or more users;
when one of them is using the line, the others are blocked from using it. This key
type makes it possible to monitor whether a shared line is busy (the LED is lit) or not
(the LED is off). The URI of the shared line is set under "Number".
86
Appendix 4 - Programmable Functions
Speed Dial
Besides using the "Speed Dial" page on the web interface to program speed dial
numbers, you can also put the functionality on the freely programmable function keys
with LEDs to be able to speed dial frequently used and/or long numbers without
having to enter the complete phone number.
Enter one phone number with any required prefixes (area code, country code,
operator/auto attendant, etc.) in the "Number" text field for any given freely
programmable function key with LEDs. Example: 0019175557813.
Or enter a partial phone number (country, area code etc.) and complete the number
on the dialog screen. In this case, enter the partial number, followed by a semicolon
and "number=incomplete" in the text field. Example:
001917555; number=incomplete.
Starcode
Making SIP calls without audiovisual indication on the phone user interface (PUI).
Examples for using this feature:
•
ontrolling settings on the PBX with dedicated keys that turn PBX functions on
C
and off. The available functions must have been set on the PBX and they must
be accessible from the phone, typically by dialing a star code. Phone function
keys can be dedicated to activating and deactivating call forwarding and DND
mode, transferring, picking up, and parking/unparking calls, etc. Depending
on the settings on your PBX, you may either have to dedicate one key each
for activating and deactivating a given function or to dedicate one key for both
activating and deactivating the function.
•
Silent alarms or emergency calls.
If the standard behavior of this function key type does not meet your requirements, it
is possible to customize it. Copy the standard XML configuration of the key from the
Settings page of the phone's web user interface (WUI) and edit it to suit your needs.
Then paste the edited XML into the "Number" text field and change the key's type to
"Xml definition".
Transfer to
Transferring active calls and ringing incoming calls to the number set in the "Number"
text field. Pressing the key once will transfer the active or ringing call.
If the text field is empty, pressing the key will put the "Enter number" screen on the
display. Enter the number and press
/
to complete the transfer.
For further information, see the article "Transferring calls" in the chapter "Using the
phone".
Voice Recorder
The phone does not record the voice streams at all; they must be recorded on the
PBX where a recording account must be set up. Pressing the key when the phone
is idle will establish a connection between the phone and the recording account,
making it possible to record spoken memos, meetings, or conferences. Pressing
the key during a call will establish a three-party conference with the two phones and
the recording account as participants. Please be advised that you must respect the
legal restrictions of your country for recording calls with or without the participants'
knowledge and permission.
Xml Definition
Copy the XML sub tag of the action(s) you want the key to perform into the text field.
The currently available settings can be found here: http://wiki.snom.com/Features/
Mass_Deployment/Setting_Files/XML/XmlSubTags.
87
Appendix 4 - Programmable Functions
Key events
ABS
Address book search (OCS accounts)
Accepted Calls
(Accepted List) List of calls accepted on the phone
Call Lists
Call history list (missed, received, dialed calls)
Change active ID
List of registered SIP identities
Conference
Starting a conference
Contacts
Contact List, where the Presence State of selected users can be seen (online, busy,
offline)
Directory
Internal phone directory
DND
Turning "Do not disturb" function (DND) on an off. When mapped to a function key
with an LED, the LED will light up when DND is turned on.
Favorites
Favorites list
Forward all
All incoming calls will be forwarded to another extension or an external phone
number. After turning call forwarding on with this key, the display will prompt you to
enter - or confirm/change a previously entered - forwarding number.
Help
FW versions lower than 8: Phone's IP address, MAC address, and firmware version.
FW 8 and higher: Phone's IP address and the URI to snom Wiki. IP address, MAC
address, and firmware version can be found in Settings > 6 Information >
2 System Information.
Hold
Placing the active call on hold
LDAP Directory
Allows the user to look up a remote directory while dialing. Once set, this pressed
key will open up the Direcory Search window. If LDAP is setup, corresponding
matching entries as returned by the sever will be shown. If LDAP is not used and and
presence_lookup_number setting is turned on, the contact matches will be shown.
The default edit mode is alphanumeric in this state.
Logoff Identities
Caution: This option will delete all account settings!!
Usage: Mainly useful for call centers with frequently changing users.
Menu
Calling up the settings menu of the phone
Missed Calls
Missed call history list
Monitor Calls
(not available on
snom 300)
When the phone has been programmed to monitor extensions and do/allow call
pickup, a key can be mapped to show the list of monitored extensions and do call
pickup from the monitor.
FW v8.7.2 and higher: The list will show only active extensions (i.e., busy or ringing).
When there is no activity on any monitored extensions, the list is empty.
Mute
Mutes/unmutes the microphone (handset, speakerphone, headset) during active call
Next Outgoing ID Selecting the next identity as the outgoing identity
Presence State
Providing access to a list where the Presence state of each registered SIP Identity
can be defined (online, offline, busy, invisible).
Prev. Outgoing ID Selecting the previous identity as the outgoing identity
88
Appendix 4 - Programmable Functions
Reboot
Rebooting the phone
Record
The phone does not record the voice streams at all; they must be recorded on the
PBX or other external device. Pressed during a call, the key informs the PBX to
start and stop the recording of the audio stream on the PBX. While the call is being
recorded, the recording symbol will either blink on the display or be displayed,
in red , in the status line, depending on the phone type; if the function key has an
LED, the LED will be lit throughout the recording. Please be advised that you must
respect the legal restrictions of your country for recording calls with or without the
participants' knowledge and permission.
Redial
Dialed call history list (last call at the top)
Retrieve
Retrieves new mailbox messages. This key becomes active when the phone has
received a message waiting indication (MWI) with a valid mailbox URI.
Status Messages Currently available status messages (see Appendix 2)
Transfer
Transfering the active call or an incoming call that you do not want to pick up. See
the article Transfering calls in the chapter Using the phone.
Pressing the key will put the "Enter number" screen on the display. Enter the number
and press
/
to complete the transfer.
89
Appendix 5 - GNU General Public License
COPYRIGHT NOTICE AND WARRANTY
DISCLAIMER
We protect your rights with two steps: (1) copyright the software, and
(2) offer you this license which gives you legal permission to copy,
distribute and/or modify the software.
Das Produkt enthält Software, die unter der GNU General Public
License, Version 2, frei genutzt werden darf.
Also, for each author‘s protection and ours, we want to make certain
that everyone understands that there is no warranty for this free
software. If the software is modified by someone else and passed on,
we want its recipients to know that what they have is not the original,
so that any problems introduced by others will not reflect on the original
authors'reputations.
I.
This Product contains Software applicable to GNU General Public
License, Version 2 which can be used freely.
Finally, any free program is threatened constantly by software patents.
We wish to avoid the danger that redistributors of a free program
will individually obtain patent licenses, in effect making the program
proprietary. To prevent this, we have made it clear that any patent must
be licensed for everyone‘s free use or not licensed at all.
II.
Im Verhältnis zu den Lizenzgebern der Software gilt der folgende
Haftungsausschluss:
The precise terms and conditions for copying, distribution and
modification follow.
Towards the licensor of this Software the following liability is disclaimed:
GNU GENERAL PUBLIC LICENSE
This program is distributed in the hope that it will be useful, but
WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
See the GNU General Public License for more details.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION
AND MODIFICATION
III.
0. This License applies to any program or other work which contains
a notice placed by the copyright holder saying it may be distributed
under the terms of this General Public License. The "Program", below,
refers to any such program or work, and a "work based on the Program"
means either the Program or any derivative work under copyright
law: that is to say, a work containing the Program or a portion of it,
either verbatim or with modifications and/or translated into another
language. (Hereinafter, translation is included without limitation
in the term "modification".) Each licensee is addressed as "you".
Der Lizenztext der GPL lautet wie folgt:
The GNU General Public License is as follows:
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Activities other than copying, distribution and modification are not
covered by this License; they are outside its scope. The act of running
the Program is not restricted, and the output from the Program is
covered only if its contents constitute a work based on the Program
(independent of having been made by running the Program). Whether
that is true depends on what the Program does.
Copyright (C) 1989, 1991
Free Software Foundation, Inc.
59 Temple Place, Suite 330
Boston, MA 02111-1307, USA
1.You may copy and distribute verbatim copies of the Program‘s source
code as you receive it, in any medium, provided that you conspicuously
and appropriately publish on each copy an appropriate copyright notice
and disclaimer of warranty; keep intact all the notices that refer to
this License and to the absence of any warranty; and give any other
recipients of the Program a copy of this License along with the Program.
Everyone is permitted to copy and distribute verbatim copies of this
license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom
to share and change it. By contrast, the GNU General Public License is
intended to guarantee your freedom to share and change free software-to make sure the software is free for all its users. This General Public
License applies to most of the Free Software Foundation's software and
to any other program whose authors commit to using it. (Some other
Free Software Foundation software is covered by the GNU Library
General Public License instead.) You can apply it to your programs, too.
You may charge a fee for the physical act of transferring a copy, and you
may at your option offer warranty protection in exchange for a fee.
2. You may modify your copy or copies of the Program or any portion
of it, thus forming a work based on the Program, and copy and
distribute such modifications or work under the terms of Section
1 above, provided that you also meet all of these conditions:
When we speak of free software, we are referring to freedom, not price.
Our General Public Licenses are designed to make sure that you have
the freedom to distribute copies of free software (and charge for this
service if you wish), that you receive source code or can get it if you
want it, that you can change the software or use pieces of it in new free
programs; and that you know you can do these things.
a)
You must cause the modified files to carry prominent notices
stating that you changed the files and the date of any change.
You must cause any work that you distribute or publish, that
b)
in whole or in part contains or is derived from the Program or any part
thereof, to be licensed as a whole at no charge to all third parties under
the terms of this License.
To protect your rights, we need to make restrictions that forbid anyone
to deny you these rights or to ask you to surrender the rights. These
restrictions translate to certain responsibilities for you if you distribute
copies of the software, or if you modify it. For example, if you distribute
copies of such a program, whether gratis or for a fee, you must give the
recipients all the rights that you have. You must make sure that they, too,
receive or can get the source code. And you must show them these
terms so they know their rights.
If the modified program normally reads commands
c)
interactively when run, you must cause it, when started running for
such interactive use in the most ordinary way, to print or display an
announcement including an appropriate copyright notice and a notice
that there is no warranty (or else, saying that you provide a warranty)
and that users may redistribute the program under these conditions,
and telling the user how to view a copy of this License. (Exception:
90
if the Program itself is interactive but does not normally print such an
announcement, your work based on the Program is not required to print
an announcement.)
are prohibited by law if you do not accept this License. Therefore,
by modifying or distributing the Program (or any work based on the
Program), you indicate your acceptance of this License to do so, and
all its terms and conditions for copying, distributing or modifying the
Program or works based on it.
These requirements apply to the modified work as a whole. If identifiable
sections of that work are not derived from the Program, and can be
reasonably considered independent and separate works in themselves,
then this License, and its terms, do not apply to those sections when
you distribute them as separate works. But when you distribute
the same sections as part of a whole which is a work based on the
Program, the distribution of the whole must be on the terms of this
License, whose permissions for other licensees extend to the entire
whole, and thus to each and every part regardless of who wrote it.
6.
Each time you redistribute the Program (or any work based
on the Program), the recipient automatically receives a license from the
original licensor to copy, distribute or modify the Program subject to
these terms and conditions. You may not impose any further restrictions
on the recipients'exercise of the rights granted herein. You are not
responsible for enforcing compliance by third parties to this License.
7.
If, as a consequence of a court judgment or allegation of
patent infringement or for any other reason (not limited to patent issues),
conditions are imposed on you (whether by court order, agreement or
otherwise) that contradict the conditions of this License, they do not
excuse you from the conditions of this License. If you cannot distribute
so as to satisfy simultaneously your obligations under this License and
any other pertinent obligations, then as a consequence you may not
distribute the Program at all. For example, if a patent license would
not permit royalty-free redistribution of the Program by all those who
receive copies directly or indirectly through you, then the only way you
could satisfy both it and this License would be to refrain entirely from
distribution of the Program.
Thus, it is not the intent of this section to claim rights or contest your rights to
work written entirely by you; rather, the intent is to exercise the right to control
the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program
with the Program (or with a work based on the Program) on a volume
of a storage or distribution medium does not bring the other work under
the scope of this License.
You may copy and distribute the Program (or a work based
3.
on it, under Section 2) in object code or executable form under the
terms of Sections 1 and 2 above provided that you also do one of the
following:
If any portion of this section is held invalid or unenforceable under any
particular circumstance, the balance of the section is intended to apply
and the section as a whole is intended to apply in other circumstances.
Accompany it with the complete corresponding machinea)
readable source code, which must be distributed under the terms of
Sections 1 and 2 above on a medium customarily used for software
interchange; or,
It is not the purpose of this section to induce you to infringe any
patents or other property right claims or to contest validity of any such
claims; this section has the sole purpose of protecting the integrity of
the free software distribution system, which is implemented by public
license practices. Many people have made generous contributions
to the wide range of software distributed through that system in
reliance on consistent application of that system; it is up to the
author/donor to decide if he or she is willing to distribute software
through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be
a consequence of the rest of this License.
Accompany it with a written offer, valid for at least three
b)
years, to give any third party, for a charge no more than your cost of
physically performing source distribution, a complete machine-readable
copy of the corresponding source code, to be distributed under the
terms of Sections 1 and 2 above on a medium customarily used for
software interchange; or,
c)
Accompany it with the information you received as to the
offer to distribute corresponding source code. (This alternative is
allowed only for noncommercial distribution and only if you received the
program in object code or executable form with such an offer, in accord
with Subsection b above.)
If the distribution and/or use of the Program is restricted
8.
in certain countries either by patents or by copyrighted interfaces, the
original copyright holder who places the Program under this License
may add an explicit geographical distribution limitation excluding those
countries, so that distribution is permitted only in or among countries not
thus excluded. In such case, this License incorporates the limitation as
if written in the body of this License.
The source code for a work means the preferred form of the work for
making modifications to it. For an executable work, complete source
code means all the source code for all modules it contains, plus any
associated interface definition files, plus the scripts used to control
compilation and installation of the executable. However, as a special
exception, the source code distributed need not include anything that
is normally distributed (in either source or binary form) with the major
components (compiler, kernel, and so on) of the operating system on
which the executable runs, unless that component itself accompanies
the executable.
The Free Software Foundation may publish revised and/
9.
or new versions of the General Public License from time to time.
Such new versions will be similar in spirit to the present version,
but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program
specifies a version number of this License which applies to it and "any
later version", you have the option of following the terms and conditions
either of that version or of any later version published by the Free
Software Foundation. If the Program does not specify a version number
of this License, you may choose any version ever published by the Free
Software Foundation.
If distribution of executable or object code is made by offering access
to copy from a designated place, then offering equivalent access to
copy the source code from the same place counts as distribution of the
source code, even though third parties are not compelled to copy the
source along with the object code.
10. If you wish to incorporate parts of the Program into other free
programs whose distribution conditions are different, write to the
author to ask for permission. For software which is copyrighted by the
Free Software Foundation, write to the Free Software Foundation; we
sometimes make exceptions for this. Our decision will be guided by
the two goals of preserving the free status of all derivatives of our free
software and of promoting the sharing and reuse of software generally.
You may not copy, modify, sublicense, or distribute the
4.
Program except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program is void,
and will automatically terminate your rights under this License. However,
parties who have received copies, or rights, from you under this License
will not have their licenses terminated so long as such parties remain in
full compliance.
NO WARRANTY
5.
You are not required to accept this License, since you
have not signed it. However, nothing else grants you permission to
modify or distribute the Program or its derivative works. These actions
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
91
If requested by you, the complete corresponding source code of the
Software can be sent by snom technology AG on a standard data
storage medium against the reimbursement of the manufacturing costs
of EUR 5.- per unit.
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM „AS IS“ WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND
PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE
PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL
NECESSARY SERVICING, REPAIR OR CORRECTION.
The complete corresponding source code of the Software can also be
downloaded from our web site http://www.snom.com/gpl_.html?&L=0.
V..
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR
AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE
THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED
TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR
LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE
OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
Weitere Informationen finden Sie auch unter
http://www.snom.com.
For further information see http://www.snom.com.
END OF TERMS AND CONDITIONS
How to Apply These Terms
to Your New Programs
If you develop a new program, and you want it to be of the greatest
possible use to the public, the best way to achieve this is to make it
free software which everyone can redistribute and change under these
terms.
To do so, attach the following notices to the program. It is safest to
attach them to the start of each source file to most effectively convey
the exclusion of warranty; and each file should have at least the
"copyright" line and a pointer to where the full notice is found.
<one line to give the program‘s name and a brief idea of what it
does>Copyright (C) <year> <name of author>
This program is free software; you can redistribute it and/or modify it
under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or (at
your option) any later version.
This program is distributed in the hope that it will be useful, but
WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with this program; if not, write to the Free Software Foundation,
Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
IV.
Den
vollständigen
korrespondierenden
Sourcecode
der
Software schickt Ihnen die snom technology AG auf
Nachfrage gerne auf einem üblichen Datenträger gegen
Erstattung der Herstellungskosten in Höhe von EUR 5,- zu.
Der vollständige korrespondierende Sourcecode kann auch über
unsere Website unter http://www.snom.com/gpl_.html?&L=0 herunter
geladen werden.
92
snom technology AG
Charlottenstr. 68-71
10117 Berlin, Deutschland
Tel. +49 30 39 83 3-0
Fax +49 30 39 83 31 11
info@snom.com, sales@snom.com
snom France SARL
snom technology, Inc.
18 Commerce Way, Suite 6000
Woburn, MA 01801, USA
Tel. 781-569-2044
Fax 978-998-7883
infoUSA@snom.com
snom technology SRL
Via A. Lusardi 10
20122 Milano, Italia
Tel +39 02 00611212
Fax +39 02 93661864
info@snom.com, sales@snom.com
snom UK Ltd
Aspect Court
47 Park Square East
Leeds, LS12NL, UK
Tel. +44 1133 503 111
Fax +44 1133 503 110
uksales@snom.com, info@snom.com
snom technology Ltd.
Rm. A2, 3F, No. 37, Ln. 258
Ruiguang Rd., Neihu Dist.
Taipei City 114, Taiwan
Tel +886-2-8751-1120
Fax +886-2-8751-1130
infoASIA@snom.com
6 Parc des fontenelles
78870 Bailly, France
Tel. +33 1 80 87 62 87
Fax +33 1 80 87 62 88
info@snom.com, sales@snom.com
Your specialist retailer - Ihr Fachhändler Votre distributeur - Su distribuidor - Il tuo rivenditore:
© 2012 snom technology AG
V1.00
snom technology AG
Charlottenstr. 68-71
10117 Berlin, Deutschland
Tel. +49 30 39 83 3-0
Fax +49 30 39 83 31 11
info@snom.com, sales@snom.com
snom France SARL
snom technology, Inc.
18 Commerce Way, Suite 6000
Woburn, MA 01801, USA
Tel. 781-569-2044
Fax 978-998-7883
infoUSA@snom.com
snom technology SRL
Via A. Lusardi 10
20122 Milano, Italia
Tel +39 02 00611212
Fax +39 02 93661864
info@snom.com, sales@snom.com
snom UK Ltd
Aspect Court
47 Park Square East
Leeds, LS12NL, UK
Tel. +44 1133 503 111
Fax +44 1133 503 110
uksales@snom.com, info@snom.com
snom technology Ltd.
Rm. A2, 3F, No. 37, Ln. 258
Ruiguang Rd., Neihu Dist.
Taipei City 114, Taiwan
Tel +886-2-8751-1120
Fax +886-2-8751-1130
infoASIA@snom.com
6 Parc des fontenelles
78870 Bailly, France
Tel. +33 1 80 87 62 87
Fax +33 1 80 87 62 88
info@snom.com, sales@snom.com
Your specialist retailer - Ihr Fachhändler Votre distributeur - Su distribuidor - Il tuo rivenditore:
© 2012 snom technology AG
V1.00
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