AirSpeed 5000 v2.7.5 ReadMe
Avid AirSpeed® 5000 / AirSpeed | 5500
Version 2.7.5
Important Information
Avid recommends that you read all the information in this ReadMe file thoroughly before
installing or using any new software release.
Important: Search the Avid Knowledge Base for the most up-to-date ReadMe file, which
contains the latest information that might have become available after the documentation was
This document describes compatibility issues with previous releases, hardware and software
requirements, software installation instructions, and summary information on system and
memory requirements. This document also lists hardware and software limitations.
Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
If You Need Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Fixes in v2.7.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Fixes in v2.7.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Fixes in v2.7.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Fixes in v2.7.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Fixes in v2.7.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Features in v2.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Fixed Items in v2.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Limitations and Known Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Documentation Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Legal Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Symbols and Conventions
Symbols and Conventions
Avid documentation uses the following symbols and conventions:
Symbol or Convention Meaning or Action
A note provides important related information, reminders,
recommendations, and strong suggestions.
A caution means that a specific action you take could cause harm to
your computer or cause you to lose data.
A warning describes an action that could cause you physical harm.
Follow the guidelines in this document or on the unit itself when
handling electrical equipment.
This symbol indicates menu commands (and subcommands) in the
order you select them. For example, File > Import means to open the
File menu and then select the Import command.
This symbol indicates a single-step procedure. Multiple arrows in a list
indicate that you perform one of the actions listed.
(Windows), (Windows
only), (Macintosh), or
(Macintosh only)
This text indicates that the information applies only to the specified
operating system, either Windows or Macintosh OS X.
Bold font
Bold font is primarily used in task instructions to identify user interface
items and keyboard sequences.
Italic font
Italic font is used to emphasize certain words and to indicate variables.
Courier Bold font
Courier Bold font identifies text that you type.
Ctrl+key or mouse action
Press and hold the first key while you press the last key or perform the
mouse action. For example, Command+Option+C or Ctrl+drag.
If You Need Help
If You Need Help
If you are having trouble using your Avid product:
1. Retry the action, carefully following the instructions given for that task in this guide. It is
especially important to check each step of your workflow.
The following guides (always check the latest version) are located in the Documentation
AirSpeed 5000 Setup Guide
AirSpeed 5000 Administrator’s Guide
AirSpeed 5000 Remote Console Operator’s Guide
The latest AirSpeed 5000 ReadMe is always available via download on the Avid Knowledge
Base at
2. Check this ReadMe file for the latest information that might have become available after the
documentation was published. Also check online for the most up-to-date ReadMe because
the online version is updated whenever new information becomes available. To view the
online ReadMe, or visit the Knowledge Base at
3. Check the documentation that came with your Avid application or your hardware for
maintenance or hardware-related issues.
4. Visit Avid Online Support at Online support is available 24
hours per day, 7 days per week. Search the Knowledge Base to find answers, to view error
messages, to access troubleshooting tips, to download updates, and to read or join online
message-board discussions.
Hardware Requirements
Hardware Requirements
This section contains information on the hardware requirements for AirSpeed 5000 AirSpeed
AirSpeed | 5500 MPEG-2 HD Model Server for XAVC-Intra
The Avid AirSpeed | 5500 MPEG-2 HD server (AirSpeed | 5500) is Avid's latest hardware
update to the AirSpeed product line. This new server provides the same capabilities as the
AirSpeed 5000 MPEG-2 HD server, but uses Sony's latest MSQ-211 hardware codecs to support
the encode and decode of MPEG-2 HD (XDCAM) media, as well as the ability to provide
encode/decode of the new XAVC-Intra codec format.
Important facts about the new AirSpeed | 5500 MPEG HD server include:
Runs the same AirSpeed 5000 software as the AirSpeed 5000 servers
Requires 48 Gb of RAM on the server. To order the 48GB RAM Upgrade kit, please contact
Avid Sales. For more information, refer to the 48GB RAM Upgrade Guide.
Requires AirSpeed 5000 software version 2.7.4 or later. When performing system
diagnostics, the AirSpeed 5000 Hardware Test would fail when run with systems equipped
with the MSQ-211 codec (e.g., AirSpeed 5500 models). Install AirSpeed 5000 version
v2.7.4 or later software to avoid this and other issues.
Uses the same DNxHD and h.264 low res options as AirSpeed 5000 servers.
48GB Memory Increase Required for Version 2.5 and Later
AirSpeed 5000 v2.5 and later software requires 48GB of memory. All new AirSpeed 5000 /
AirSpeed 5500 servers ship with 48GB of memory installed.
Previous AirSpeed 5000 servers shipped with only 12GB of memory, and will not work with
version 2.5 or later until they have been upgraded with the full 48GB of memory. Therefore, you
will need to purchase the 48GB RAM Upgrade kit for each of your AirSpeed 5000 servers, and
replace the memory in each server before installing v2.5 or later software.
To order the 48GB RAM Upgrade kit, please contact Avid Sales.
Software Requirements
Software Requirements
This section contains information on the software requirements for AirSpeed 5000 / AirSpeed
You can check the current OS version by opening the “IMAGE.txt” shortcut on the Desktop of
your AirSpeed 5000 / AirSpeed 5500 server. If the shortcut has been deleted, the original
IMAGE.txt file might still exist on the root level of the C: drive.
We recommend that you consider updating to the most recent image release when possible. The
current version is v7.
In situations where Interplay Engine has been disconnected or rebooted, you may need to restart
the AirSpeed 5000 applications and services, or reboot the AirSpeed 5000 or AirSpeed 5500
server, to return to full operation. Otherwise, you may encounter problems with transfers,
check-ins or other unexpected behavior.
When configuring your AirSpeed 5000 / AirSpeed 5500 system to work with ISIS products,
including ISIS 2000, ISIS 5000, and ISIS 7000, be sure to set the Device Bandwidth in the ISIS
Management Console to either 50mb or 90mb depending on your workflow. This can be done by
doing the following:
Changing Device Bandwidth in the ISIS Management Console:
1. Open the ISIS Management Console, and navigate to System > Devices.
2. Select your AirSpeed 5000 / AirSpeed 5500 from the Device List, and click the Details
3. Depending on your workflow, do one of the following:
If you are using a workflow that involves MPEG-2 HD formats, change the Bandwidth
(MB/sec) to 50, and click the Apply button. This change will enhance the overall
transfer reliability and operational stability for MPEG-2 HD formats. For more
information, see the ISIS Administration Guide.
If you are using a workflow that involves other formats, not including MPEG-2 HD,
change the Bandwidth (MB/sec) to 90, and click the Apply button.
We require setting this value for each server regardless of codec format. If this value is not set to
the proper value 50 or 90, you may run into performance issues, such as poor transfer times,
interruptions in video playout (including missed and/or repeated frames), audio/video sync
issues, and general poor performance. If you observe any of these problems, check your device
bandwidth settings to make sure values for all AirSpeed 5000 / AirSpeed 5500 servers that are
connected to shared storage have their bandwidth set to either 50 or 90 as outlined above.
Software Requirements
Settings that are higher or lower might cause system performance problems.
If your AirSpeed 5000 / AirSpeed 5500 server OS image is later than version 6, it will not have
the LSI MegaRAID Storage Manager software pre-installed. Earlier AirSpeed 5000 software
versions had this software pre-installed on the server. Therefore, if your system does not have it
installed, you must you must install the LSI MegaRAID Storage Manager software yourself in
order to view and manage the system.
To get the latest LSI MegaRAID Storage Manager software, it is available to download under
LSI’s terms and conditions at
From the website, you can locate and download the latest Windows-based LSI MegaRAID
Storage Manager software that supports the MegaRAID SAS 9260 4i product.
Prerequisite Components
Avid AirSpeed 5000 / AirSpeed 5500 requires the following:
Ensure all Anti-Virus software is completely disabled while the AirSpeed 5000 application
is running.
Gigabit Ethernet connections.
Valid DNS
AirSpeed 5000 Inventory Performance and Limitations
The following applies regarding AirSpeed 5000 inventory and performance limitations.
Each AirSpeed 5000 / AirSpeed 5500 server has a clip limit of 100,000 clips. Additionally,
each AirSpeed 5000 Remote Console can display only up to a combined 200,000 clips
across all servers that it is connected to.
When using Remote Console, it is not recommended to keep more than 20,000 clips on a
single server. As your Inventory grows beyond the recommended 20,000 clips, you will
experience performance degradation and temporary unresponsiveness while performing
certain actions in the Inventory pane of the AirSpeed 5000 Remote Console, such as:
Deleting a large amount of clips
Sorting clips
Clip columns updating
Clip display refreshing
Software Requirements
These issues become more prevalent as the databases get larger.
Due to memory limitations, you cannot drag more than 1000 clips at a time from the
Inventory pane.
Upgrading Your System and Software
This topic contains information on how to upgrade your AirSpeed 5000 / AirSpeed 5500 system
and software from version 2.0 to a later version. Running this new version will update both the
AirSpeed 5000 application software as well as the Avid Interplay Framework Workstation
Do not attach an external disk or USB drive to the AirSpeed 5000 / AirSpeed 5500 server
and reboot while performing an upgrade. External devices installed on the server can
affect the boot order.
When installing or upgrading your AirSpeed 5000 software, you must run the installer when
logged into the system from the same network or subnet in which the system is configured. Some
remote access or desktop solutions may access the system with different permissions, potentially
causing installation and configuration of IIS and SQL components to fail. This is likely to be an
issue when attempting to update a system via an Internet-based remote solution that does not use
a direct VPN connection.
Before beginning the upgrade or installation process, be sure to remove any external disks or
USB drives from the server, and close all running AirSpeed 5000 applications on the server. The
most convenient way to do this is to close the Monitor application. When closing the Monitor
application, you will see a dialog box asking you to confirm that you want the AirSpeed 5000
application(s) closed. By selecting ‘Yes’, the AirSpeed 5000 application(s) will be closed and
will not restart automatically.
When installing a newer version of AirSpeed 5000, you can decide to manually uninstall the
previous version by navigating to the “Programs and Features” control panel and removing
the program. Once this has been completed, the expected version of software can be installed
Make sure that you only close AirSpeed 5000 applications when they are idle, with no records,
playouts or transfers in progress.
Software Requirements
To upgrade your system and software version:
1. Run the AirSpeed5000Setup.exe installer. The installer:
Updates the Avid Interplay Framework Workstation software, if necessary.
Un-installs the previous AirSpeed 5000 software version.
Reboots the system. You must click Yes to restart.
Installs the new AirSpeed 5000 software version.
During the process you must log into the system to guide the installer.
2. When running the Installer, do the following:
Select Next when prompted.
Click to “accept” the EULA (End User License Agreement).
Choose Install when prompted on any Hardware Device dialog boxes.
3. When finished, the system will perform a hardware checkup, and will update your system, if
4. If no hardware updates are required, the AirSpeed 5000 application and Transfer Manager
application will launch as expected. However, if hardware updates are required, the system
might restart or power down. In the event the system powers down, you might need to
manually power ON your system.
AirSpeed 5000 / AirSpeed 5500 Supported Products
The AirSpeed 5000 Remote Console is currently available on Windows-based systems only,
including 32-bit Windows XP as well as 32 and 64-bit versions of Windows Vista, Windows 7
and Windows 8 or 8.1. In addition, the Proxy Viewer feature is only available on systems running
32 or 64-bit versions of Windows 7 and Windows 8 or 8.1.
The AirSpeed 5000 Remote Console is not currently supported on other platforms.
This compatibility matrix in this section is accurate as of the date of the release of AirSpeed 5000
version 2.7 released on 06/06/2014.
For compatibility related to product versions released after this date, please refer to the current
compatibility matrix for the respective product (e.g. Interplay Capture, Interplay Production,
Software Requirements
Interplay Production and Team Configurations
For Interplay Production and Team configurations, the Avid AirSpeed 5000 is supported with the
minimum version of the following products:
The software mentioned here may have additional patches. For more information, refer to the
Avid Knowledge Base at
Avid Software Product
Supported Software Versions
Avid NewsCutter
v9.5.3.6, v10.0, v10.1, v10.5, v11.0
Avid Media Composer
v5.5.3.6, v6.0, v6.1, v6.5, v7.0, v8.1
Avid Symphony
v5.5.3.6, v6.0, v6.1, v6.5, v7.0
Avid Instinct
Avid iNEWS Command
v3.0, v3.1
Avid Capture Manager
Avid Interplay Capture
v1.7.5, v2.0
Avid IsoSync
Avid Interplay
v2.4, v2.5, v2.6, v2.7, v3.0, v3.1
Avid ISIS 7000
v2.4, v4.0, v4.1, v4.5, v4.6, v4.7
Avid ISIS 5000 / ISIS | 5500
v3.5, v4.0, v4.1, v4.2, v4.5, v4.6,
Avid ISIS 2000
v4.1, v4.5, v4.6, v4.7
Avid MediaPrep
Avid ListProcessor
Avid System Monitor
Software Requirements
Standalone Configurations
For Standalone configurations, the Avid AirSpeed 5000 is supported with the minimum version
of the following Editor and Transfer Engine/Client software:
The software mentioned here may have additional patches. For more information, refer to the
Avid Knowledge Base at
Editor Software Version
Transfer Engine/ Client
Version Requirements
Avid NewsCutter v9.5.3.6
Avid Media Composer v5.5.3.6
Avid Symphony v5.5.3.6
Avid NewsCutter v10.0, 10.1, and 10.5
Avid Media Composer v6.0, v6.1, and v6.5
Avid Symphony v6.1, and v6.5.
Avid NewsCutter v11.0
Avid Media Composer v7.0
Avid Symphony v7.0.
FTP Guidelines
Regular transfers and FTP transfers share system resources (including CPU, disk, and network
bandwidth). As activity grows on the system, performance can be impacted. Therefore, we
recommend that you limit the total number of simultaneous transfers (shared storage and FTP) to
and from the system to no more than four. However, depending on your workflow, you might be
able to sustain more activity. Therefore, your results may vary.
The limit of four simultaneous FTP transfers is based on 50mb formats where four channels are
in use and transferring data to and from shared storage (ISIS). If you are using higher bitrates,
your FTP transfers could be substantially slower.
The priority of transfers will always be given to Shared storage transfers as opposed to FTP
Software Requirements
To achieve and promote optimal stability and performance in your workflow, consider the
As discussed previously, to increase your “realtime” system performance, limit your
simultaneous FTP transfers to and from the system to no more than four (4).
If you want to play clips while they are transferring via FTP to the server, try to avoid
performing Transfer Engine transfers at the same time as FTP transfers.
Performing large deletes may slow the response of the system to inventory requests and
transfer activity. Instead, we recommend that you perform smaller deletions periodically, or
schedule larger deletions during times of lower activity.
If you are experiencing slow system performance when performing multiple transfers, try
setting the Read/Write buffer size on your FTP client to a larger buffer size. We recommend
256k. Other values will operate, but might not provide the best experience.
If you are experiencing performance issues, check to see if your FTP client supports
throttling. If so, we recommend that you adjust the throttle settings in your FTP client to
allow for sustained bandwidth throughout the length of the transfer.
AirSpeed 5000 / AirSpeed 5500 Security Best Practices
Security patches must be correctly configured for your AirSpeed 5000 / AirSpeed 5500, or they
will cause performance issues depending on the nature of the product. This may mean dropped
or missing frames and sluggish command times.
The following is recommended:
Symantec Endpoint protection has been fully tested and qualified for use with AirSpeed
Real-time scanning must be disabled.
Scheduled system scans and updates should not be done while the system is on-air or in use.
Manual scans are the most reliable method to avoid affecting system performance.
All supported critical operating system patches and fixes should be installed as they are
qualified by Avid. For more information, go to the following external facing website for
API and Documentation
The AirSpeed 5000 API is a TCP/IP socket based protocol used to control and query the
AirSpeed 5000 / AirSpeed 5500 server. The commands are sent and received using XML
(Extensible Markup Language) formatting.
For more information on the API, contact an Avid Sales Representative. There is also an
AirSpeed 5000 API Guide available on the Avid Knowledge Base.
Fixes in v2.7.5
Fixes in v2.7.5
The following fixed items are in the Version 2.7.5 release.
Bug Number: ARSD-1343. The issue where AirSpeed 5000 or AirSpeed 5500 servers were not
deleting clips via VDCP while in Fixed8 mode has been fixed.
Bug Number: ARSD-1238. System handling of reference signals has been modified in this
release to avoid specific conditions that could result in a chroma shift on the outputs. Now, when
the hardware is not locked to incoming reference, or loses the lock to incoming reference, the
system will not attempt a re-lock until the next application restart.
Bug Number: ARSD-1073. A change in software license polling was made to prevent a case
where there would be a delay in processing other commands. For example, this could result in
delays in response to play, stop or other control commands.
Reference lock state events now appear in the Windows Event log.
Fixes in v2.7.4
The following fixed items are in the Version 2.7.4 release.
Bug Number: ARSD-898. In v2.7.1, we removed the Restart Transfer Manager at (24-hour
HH:MM) field from the Inventory Page of the user interface. However, we noticed that the
feature was not disabled as intended, and the functionality remained “On” if previously enabled.
Now, we have fully disabled the functionality, as it is no longer required.
Bug Number: ARSD-659. We fixed an issue where the VDCP command “IDList” returned the
clip inventory sorted by clip number, rather than the Clip/Video ID. We now return inventory
sorted by Clip/Video ID, consistent with previous releases of AirSpeed 5000.
Bug Number: ARSD-844. In AirSpeed 5000 v2.7.3, the Avid Health Monitor improperly
reported the VIO Board Driver and Expansion Card versions. This could have resulted in an
error message displaying in the Avid Health Monitor. The issue was cosmetic only, and has been
Bug Number: ARSD-954. In previous versions, when the Playlist was being loaded, the
AirSpeed 5000 software could encounter a race condition resulting in an application crash. This
has been fixed.
Combining the playlist feature with “Output EE When Idle” is not supported.
Fixes in v2.7.3
Bug Number: ARSD-971. We have modified channel initialization after startup to avoid an
issue that could result in a chroma shift on any channel. In cases where channel output is
initialized before the system is fully locked to sync, it is possible for the output to shift and cause
visible artifacts. We have added another channel initialization step as the system starts up to
address any potential sync issues.
Bug Number: ARSD-930. SD Cross convert between 16:9 and 4:3 was not functioning properly
in the v2.7 release. This has been fixed. Some settings available in the user interface may not be
necessary and can be safely ignored. These settings will likely be made unavailable in a future
release, as they are not applicable when using Letterbox in a cross convert 4:3 to 16:9 workflow.
Fixes in v2.7.3
The following fixed items are in the Version 2.7.3 release.
Bug Number: ARSD-392. We fixed an issue where LTC output would not output in a specific
scenario. Previously, when you cued a clip, then moved to another location within the clip
without having played any portion of the clip previously, no LTC signal would output for the
specific channel.
Bug Number: ARSD-747. The issue where FTP transfers to the system could fail under
auto-ingest workflows, and would fail with a “deadlock” error as noted in logs. This has been
fixed. The issue was caused by a race condition exposed during auto-ingest transfers, where clips
sent via FTP to the server are also ingested to shared storage.
Bug Number: ARSD-705. A problem that would eventually result in the system failing to
respond to FTP transfers has been fixed. This problem was due to the creation and clean up
threads related to the management of FTP transactions. It would become more likely to occur as
FTP load on a system increased, over time.
Fixes in v2.7.2
The following fixed items are in the Version 2.7.2 release.
Bug Number: ARSD-349. The issue that was causing audio and video to play out-of-sync when
using VDCP has been fixed. In previous releases, if a clip was cued via VDCP and did not play
to the end of the clip, and another clip was pre-cued for playout, the pre-cued clip would play
out-of-sync.This would offset all subsequent playout of clips until the channel became idle.
Bug Number: ARSD-180. We have fixed the issue where media with Dolby-E audio exported
via FTP would lose the audio.
Fixes in v2.7.2
Bug Number: ARSD-220. The VDCP Delete Clip command no longer fails to delete Clip IDs
shorter than 8 characters while in Fixed8 mode.
Bug Number: ARSD-682. In previous versions of AirSpeed 5000 v2.7, when performing
system diagnostics, the AirSpeed 5000 Hardware Test would fail when run with systems
equipped with the MSQ-211 codec (e.g., AirSpeed 5500 models). In these cases, the error was
due to a missing set of configuration files. This has been fixed.
Bug Number: ARSD-221. Previously, with CG Display enabled on the output, the Monitor
channel may display frequent video flickers when playing two DNxHD clips from the same
video board.
Bug Number: ARSD-632. Previously, sending a clip to the server using a Video ID that already
exists on the server, and Overwrite was not enabled, could result in the clip on the server being
deleted. However, the send-to-playback fails with one of the following messages:
“Can't overwrite clip”
“Could not create clip”.
With this fix, while the new send-to-playback still fails as expected, the clip is not deleted from
the server.
Bug Number: ARSD-226. We have improved the workflow of a playlist using segmented
recording with Follow enabled for Auto-play. Previously, there was an issue where the playlist
did not update the OUT and Duration properly after the segment recording was done. This
caused the playback of the recording segment clip in the playlist to not have an accurate
transition to the next related segment. The improvement we made in this release was to update
the playlist properly to have a seamless transition before segment recordings. When the new
segment is created, the Duration displayed is actually from the previous segment. It takes a few
seconds for the new segment to update its own Duration properly.
Adding the newly created recording segment to a Playlist should only occur after at least 30
seconds of media has been recorded. If clips are added earlier, playback may not be reliable, or
Auto-play might not work properly.
Bug Number: ARSD-230. Previously, an error was displayed when an FPGA update required
both Carme and Power Controller modifications. This has been fixed.
Bug Number: ARSD-384. We have fixed an issue where audio and video could become out of
sync over time when recording using hardware-based codecs. This includes MPEG-2 HD and
AVC-Intra. This was due to a problem locking the codec to the video card timing. This only
affects hardware-based codecs, and is typically a loss of approximately 5 frames every 15
Fixes in v2.7.1
Bug Number: ARSD-340. We fixed an issue where FTP transfer of SD IMX clips with less than
four pairs of audio would fail.
Bug Number: ARSD-222. We have qualified new media drives for AirSpeed 5000 and
AirSpeed | 5500 systems.
Fixes in v2.7.1
The following fixed items are in the Version 2.7.1 release.
We have removed the Restart Transfer Manager at (24-hour HH:MM) field from the Inventory
Page. Previously, you were able to toggle this On and Off from the Inventory Page. Now, this
feature has been removed from the user interface, as it is no longer required for operation.
Bug Number: UDevC00185497. In some cases, third party software creates corrupt or incorrect
MXF metadata which was causing FTP transfers to and from the AirSpeed to fail. In order to
reduce the frequency of failed transfers, we have added a workaround to compensate for the bad
Bug Number: UDevC00185985. We have fixed an issue where Proxy clip durations were not
updated properly in certain Avid Capture workflows. This caused situations where Hi-res and
Proxy clips would substantially differ in duration causing media to appear to be Offline and
inaccurate. Previously, any Proxy updates to the file were prevented from being checked in. Now,
Proxy updates are no longer prevented from being checked in.
Bug Number: UDevC00184553. The requirement to successfully restart services during
installation has been removed from the installer. The services restart after installation due to the
required system reboot, and is therefore not a necessary condition for a successful installation.
With this change, you should no longer see installation failures reporting that a service failed to
start, particularly with “error 1920 unable to start trace service”.
New Features in v2.7
New Features in v2.7
In AirSpeed 5000 version 2.7, both the AirSpeed 5000 Management Console and Remote
Console applications contain new features.
For more information on the new features for each application, see the following topics:
“AirSpeed 5000 Management Console New Features” on page 17
“AirSpeed 5000 Remote Console New Features” on page 18
AirSpeed 5000 Management Console New Features
This section contains the features that are new to the AirSpeed 5000 Management Console in this
UDX on Record (Up, Down, Cross Convert)
AirSpeed 5000 can now be configured upon encode to convert a known input source format (e.g.,
SD, 720p, 1080i) to a different format (e.g., SD, 720p, 1080i). Video conversion options include:
Center Crop
For example, when a system is configured with an input source of 4:3 SD, it can be up-converted
with Pillarbox and recorded to an HD 1080i format.
Ancillary data such as Timecode, Closed Captioning, and AFD (Active Format Description) is
automatically converted.
The system does not automatically detect the input source format. It must be specified in the
Record Template.
For more information on setting up UDX Conversion using the AirSpeed 5000 Management
Console, see the topic “The Record Template Page” in the AirSpeed 5000 Administrator’s Guide,
or the AirSpeed 5000 Management Console Online Help.
For more information on UDX terms and examples, see the “Up, Down, Cross Convert (UDX)”
chapter of the AirSpeed 5000 Administrator’s Guide, or the AirSpeed 5000 Management Console
Online Help.
New Features in v2.7
New Field on Home Page
We have added a new field to the Home page called “AirSpeed Server Model”. This field
displays the type or model of AirSpeed 5000 / AirSpeed 5500 server that you are logged into.
The Home Page has the following new field:
New Field on Playback / Output Page
We have added a new field to the top of the Playback / Output page called “Channel Name”.
To change the channel name:
In the AirSpeed 5000 Management Console, type the channel name in the field for the
channel you want.
This name will appear as the Channel name in the Remote Console as long as the Show
Channel Names option is selected (turned On).
Remote Console users can toggle the Channel name On or Off in the AirSpeed 5000 Remote
Console by selecting the View > Show Channel Names menu option.
AirSpeed 5000 Remote Console New Features
This section contains the features that are new to the AirSpeed 5000 Remote Console in this
New Features in v2.7
View Menu Option “View Playlists” Changed to “Advanced View”
The View menu option originally called “View Playlists” has been changed to “Advanced View”.
Selecting this option has the same effect as it did in previous releases. However, the terminology
surrounding this has changed. Now, when selected, instead of being in “Playlist Mode”, you are
now in “Advanced View”.
All references in the documentation have been updated to refer to it as “Advanced View”.
Following is an example of the View menu.
New Labels Panel Available
In this release, we have added the ability to show or hide field labels in Normal View, or in
Advanced View by clicking the arrow in the top-right corner of a channel to display the Labels
panel as shown in the following illustration:
Click here to show the Labels panel
New Features in v2.7
Below is an example of how the Labels panel appears in the Channel Pane.
Below is an example of the Labels panel for a Channel in Advanced View:
Click the arrow again to hide the Labels panel.
New Features in v2.7
Ability to Change Record and Destination Templates
If you have user permissions for a particular channel, you can also select Record and Destination
templates from Advanced View.
It is possible to change both Record and Destination templates within from the AirSpeed 5000
Remote Console application as long as you have the proper permissions enabled in the User’s
Page of the AirSpeed 5000 Management Console.
To change the Record Template from the Remote Console, you must have Record privileges
To change the Destination template from the Remote Console, you must have Play privileges
The Destination Template can only be changed if your site is configured in an Interplay
Production mode. If your site is configured in Standalone or Team mode, you will not be able to
change Destination templates from the Remote Console.
For more information, see the AirSpeed 5000 Administrator’s Guide, or Online help.
To change Record and Destination templates for a Channel:
1. For a channel that you want to change a Record or Destination template, first make sure the
Channel is in Normal View.
If the Record and Destination templates are default templates for this channel, they are
marked as (default).
Any selection other than the “Default” overrides the Default template that was selected in the
AirSpeed 5000 Management Console:
New Features in v2.7
2. Do one of the following, depending on what you want to change:
If you change a Record template, the next time you click the Record button for this channel, the
clip will now record to the location specified.
To change a Record template, from the Record Template drop list, select the Record
Template that you want to change to.
To change a Destination template, from the Destination Template drop list, select the
Destination Template that you want to change to.
If you do not type a name or ID for the clip, one will be generated as specified in the Record and
Destination templates.
Ability to Show or Hide Channel Names
In this release, we have added the ability to show or hide channel names by selecting View >
Show Channel Names.
The text that appears in the Channel name can be configured in the Playback / Output page of the
AirSpeed 5000 Management Console user interface.
For more information, see the topic “The Playback / Output Page” in the AirSpeed 5000
Administrator’s Guide or Online help.
New Features in v2.7
New Require Confirmations Option in Options Menu
In this release we have added an option to the Options menu called “Require Confirmations”.
The Require Confirmations menu option is designed to prevent a user from potentially altering
on-air operation inadvertently by displaying a confirmation dialog box. When turned on, this
feature provides an extra level of confirmation when a user invokes a command that will alter the
operation of the channel. The behavior of this option is as follows:
If selected, a confirmation dialog box will display whenever a user invokes a command that
will alter the operation of the channel, such as:
starting or stopping Record
starting or stopping Playout
Cueing a clip on a channel that already contains an active clip
Clearing a clip on an active channel
If deselected (default), no confirmation dialogs will display when performing any operations
requiring start/stop recordings or playout, cueing clips, or clearing clips from an active
Video Format Field Colors Definitions
The Video Format field displays the video format (video resolution) for the channel. The color
appears differently depending on whether there is a live, and valid signal on the channel.
If there is a live signal on the channel (signal is present and valid), the text appears in light
green. If the signal is invalid or not present, the text appears in reddish orange.
For more information, see the topic “Timecode Displays” in the AirSpeed 5000 Remote Console
Operator’s Guide.
Fixed Items in v2.7
Fixed Items in v2.7
The following fixed items are in the Version 2.7 release.
Bug Number: UDevC00177777. The AirSpeed 5000 Management Console now fully supports
Internet Explorer 10 on Windows 8.
Bug Number: UDevC00184771. VIO firmware has been updated to address audio handling of
sources that use a non-standard sample order per line of video. Previously, audio pops and clicks
could be heard when encountering sources that provide embedded audio samples per line that are
not embedded in the order in which they were originally taken in time.
Bug Number: UDevC00184127. A buffer overflow in the character generation code has been
fixed. Previously, this issue could result in an application crash, and other unpredictable behavior
with the character generation feature.
Bug Number: UDevC00184295. There was an issue in the AirSpeed 5000 Remote Console
where a user without record/play permissions for a channel would incorrectly have the Stop
button available for that channel. This issue has been fixed. The Stop button is now properly
disabled (grayed out) for any user without record/play permission set for a channel.
The Expansion card firmware has been updated to better handle a condition during power up that
resulted in the card not being detected by the system.
Limitations and Known Issues
Limitations and Known Issues
Following is a list of limitations and known issues found in the AirSpeed 5000 release.
General Issues
Bug Number: UDevC00167893. Certain services are required to be running to activate
Windows 7 when not using the “Activate online” method. To properly activate your Windows 7
system software using the “Activate using the telephone” method, we have provided a script to
enable and disable the required services, which are not enabled in the AirSpeed 5000 Operating
System Version 6 image.
Workaround: Before attempting to activate Windows 7 using the “Activate using the
telephone” method, follow the procedure outlined below.
To activate Windows 7 using the “Activate using your telephone” method:
1. Navigate to C:\Program Files\Avid\Avid AirSpeed\Utilities, and run the
StartActivationServices.bat script.
This will enable the correct services.
2. When complete, you can stop and disable the services using the
“StopActivationServices.bat” if required.
These services are not required for operation of the product outside of system activation.
Future versions of the AirSpeed 5000 Operating System (after Version 6) will have these
services enabled by default.
AirSpeed 5000 has a record duration limit of four hours when using DNxHD 185/220. This is
due to a file size limitation of the system.
Bug Number: UDevC00181969. Please be aware that when upgrading from AirSpeed 5000
Remote Console v2.6.0 to v2.6.1, the direct upgrade path will fail, requiring a workaround to
properly install. When attempting to install the AirSpeed 5000 Remote Console v2.6.1 release
onto a system that already has AirSpeed 5000 Remote Console v2.6.0 installed, you will receive
an error stating “Error 1606: Could not access network location \Avid”. This is due to an error in
the 2.6.0 Remote Console installer where a 64-bit path is not properly defined.
Workaround: To work around this issue, you must fully uninstall the existing AirSpeed 5000
Remote Console v2.6.0 software via the Control Panel, and then reboot your system. Once your
system comes up, continue with the AirSpeed 5000 v2.6.1 Remote Console install.
Limitations and Known Issues
Bug Number: ARSD-1109. A case has been identified with systems using auto-delete with
HWM/LWM. In cases where there are no clips able to be deleted once reaching the HWM, due
to protection or in-use status, the system may not properly exit the delete routine. This could
cause the system to become unresponsive and require an application restart.
Workaround: To work around or avoid this condition, we recommend that you manually
review inventory periodically for clips to delete, and to also structure the use of
Bug Number: UDevC00177737. There is an issue in the LSI software that results in possible
inaccurate reports regarding the disk rebuilding times from the LSI MegaRAID Storage Manager
user interface.
Workaround: For an accurate report, you can view the events in the LSI logs to determine the
rebuild time.
Bug Number: UDevC00184640. .There are known compatibility issues with Internet Explorer
11 running on Windows 7 that require you to repeatedly re-authenticate when navigating in the
AirSpeed 5000 Management Console.
Workaround: To workaround this issue, you can change your Compatibility View settings.
Changing Compatibility View Settings:
1. Select the Settings icon in the top right corner of Internet Explorer 11.
2. Select the Compatibility View Settings item from the menu.
The Compatibility View Settings dialog box opens.
3. Select Add to add the AirSpeed 5000 to the “Websites you’ve added to Compatibility View”
4. Close the dialog box without checking or unchecking any other fields.
If the previous procedure does not work, we recommend using Internet Explorer 9 on Windows 7
until these issues are resolved.
Bug Number: UDevC00181343. AirSpeed 5000 experiences a problem exhibited by a hue shift
on the monitor channel during the first capture or playback after the system or application
restarts, or after a reference change. This problem does not affect captures or main channel
playback, and corrects itself shortly afterwards.
Bug Number: UDevC00179172. The AirSpeed 5000 Remote Console Playlist does not work
properly when E to E is enabled. Playlist behaviors that might be exhibited include showing
black instead of the E to E, or some clips might become unplayable.
Limitations and Known Issues
Workaround: To work around this issue, disable the E to E feature to operate the Playlist
Bug Number: UDevC00180242. When using the AirSpeed 5000 Management Console, if a
channel's Output Format Behavior video standard is changed while a clip is playing on that
channel, the video standard change will not take effect until the channel is idle. However,
changes to the channel's Output Timing take effect immediately.
We do not recommend changing Output Timing values while a clip is playing, but if the Output
Timing values are changed while a clip is playing, the timing adjustments will be being applied
to the playing clip's video standard, not the new one that is displayed in the AirSpeed 5000
Management Console Output Format Behavior.
Bug Number: UDevC00179115. When switching video standards with E to E enabled, the
video output may output corrupted video.
Workaround: To work around this issue, follow the procedure outlined below.
To workaround this issue:
1. From AirSpeed 5000 Management Console, select the Restart tab.
The Restart Page opens.
2. Click the Arm button.
3. In the RESTART Components section, select the Restart button next to the AirSpeed Main
App. component.
This fixes the video output.
Bug Number: UDevC00175678. The FTP of segmented XDCAM recordings might have issues
when configured to “Ignore clip Mark in/out on export” in FTP options. For example, you might
see clips that are shorter than the expected duration, or have corrupted frames in the beginning of
the clip during playback.
Workaround: As a workaround, we recommend keeping the “Ignore clip Mark in/out on
export” disabled.
Bug Number: UDevC00171985. When the Output Format Behavior is set to (No UDX) the SD
Output Format, SD Cross Convert, Up Convert, and Down Convert settings on the Playback tab
are not used. Transfer Error -- Track synchronization Error
Bug Number: UDevC00179166. The AirSpeed 5000 Remote Console Playlist does not play
back properly when E to E and (No UDX) output format behavior are enabled simultaneously.
Limitations and Known Issues
Workaround: As a workaround, disable either the E to E feature, or use a UDX output format
behavior to operate the playlist properly.
Bug Number: UDevC00171083. When cancelling an FTP transfer using the Cancel Job button
on the Job Status Page, the status might be wrong. Also depending on the FTP client used, some
clients might keep retrying after the transfer has been cancelled.
Bug Number: UDevC00177127. Filler is not currently supported with DNX85/100 in
Standalone mode. Look for a future patch/release of the Transfer Engine to support this feature.
Bug Number: UDevC00118055. In HD Send to Playback, you cannot send a sequence with
incomplete pairs of audio tracks.
Workaround: Always send compositions with even numbers of audio tracks. You can add an
empty audio track to compensate.
Bug Number: UDevC00142291. In Capture Manager, for AVC-Intra formats, Ch3 and Ch4 do
not appear as a choice in the Channel drop list.
Workaround: If you want to select Channel 3 or Channel 4, you must manually type in the
desired channel number (e.g., 3 or 4) in the Channel field.
Bug Number: UDevC00162972. VITC data for recordings in IMX formats will be one frame
off from the actual timecode source.
Bug Number: UDevC00177369. There is an option in inventory to instruct the Transfer
Manager to force all SD media coming to this system to either be 4:3 or 16:9. The option only
works in Interplay Production or Team modes. This option is not supported for Standalone mode.
Bug Number: UDevC00168715. After some time spent idle, the Proxy Viewer shows a gray
Workaround: Scrub the timeline and the video should return.
Playlist Issues
Bug Number: UDevC00155433. In and Out points, as defined for a clip in a Playlist, must be
within the limits of the actual In/Out points for the clip in inventory. If you attempt to set an In or
an Out point for a clip in a Playlist that is outside of the clip In/Out points in inventory, the marks
will be adjusted to match the defined In/Out points of the clip. If this is an issue, it is
recommended to create a subclip of the master clip that you can change the In/Out points to
match the expected values you need available for the clip in the Playlist.
Limitations and Known Issues
Bug Number: UDevC00154690. If a clip in Playback mode is changed between follow and
manual within five seconds of the clip playing, the mode change will not take effect. This is due
to the cue and notification timing of the configuration. Making a mode change within a
timeframe greater than 10 seconds will allow the change to be properly applied to the clip before
Serial/Protocol Issues
Bug Number: UDevC00141313. VDCP: Sending a rename for a clip to a name that already
exists causes the remaining position to go to zero.
Bug Number: UDevC00179192. When changing the channel output behavior, play might fail if
the output behavior is changed while the channel is not IDLE.
Workaround: As a workaround, or to avoid this problem, always ensure that the channel is
IDLE before changing the channel output behavior.
Bug Number: UDevC00137970. Regarding VDCP control, the Play preroll might be shorter
than 8 frames if the automation issues a CUE followed by a STILL followed by a PLAY.
Bug Number: UDevC00114486. If a system is under heavy load with multiple concurrent
activities, it is possible that response times for non-transport protocol commands may increase
Bug Number: UDEVC00108815. Occasionally, multiple IDSDELETED/IDSADDED requests
are required to get the IDSDELETED/IDSADDED list.
FTP Issues
Bug Number: UDevC00175604. AirSpeed 5000 does not support FTP Out, while it is
performing an FTP In of the same clip. However, during proxy generation, FTP Out of the proxy
version of a clip is supported, and this can happen while the hi-res is still transferring in.
Bug Number: UDevC00161833. MXF OP1A: Some AirSpeed 5000 captured media on an
Omneon server shows two video tracks and ??? under the Format column. Omneon does not
interpret the transferred data track as a format. It appears to treat it as a video track for display
purposes. This is resolved as “As Designed”.
Bug Number: UDevC00162311. When recording a clip in Omneon media, and then transfer the
clip to AirSpeed 5000 though FTP, and then transfer the clip back to Omneon through FTP, the
durations for both the original and the round-trip clips are the same, but the last frame of the
round trip clip will be black. This is resolved as “As Designed”.
Limitations and Known Issues
Bug Number: UDevC00161834. MXF OP1A files generated by AirSpeed 5000 do not have the
same audio settings as the original Omneon file. Within the clip metadata, Omneon represents
audio data on a per-channel basis, while AirSpeed 5000 represents audio data using streams,
which are a combined pair of audio tracks. If you transfer a clip from Omneon to AirSpeed 5000,
the audio metadata will be converted to the stream terminology.
AVC-Intra formats have not been tested with Omneon.
Bug Number: UDevC00162199. Using MXF OP1A files for capture playback in FCP, when
resiliency events occur during recording, the FTP-transferred clip will only play up until the
resiliency event. Data after this point will not be available. This is a Final Cut Pro Player issue. It
works in Omneon.
Bug Number: UDevC00162394. Using MXF OP1A files, the wrong GOP structure for 1080i60
EX35 clips are exported by MXF4MAC in Final Cut Pro. Media is playable but the GOP
structure is not correct on the resulting clip. The clip will be playable in AirSpeed 5000, however
they might not be able to re-transfer out. This is “As Designed.”
Bug Number: UDevC00162117. Using MXF OP1A Depending on the final out point on the
clip relative to the GOP structure, the clip may be one frame shorter when accessing it in Final
Cut Pro. For partial LongGop transfers, (i.e., where the Mark In and Mark Out points have been
altered), there may be extra frames at the end. Also in Final Cut Pro, the last frame might be
black. This is resolved as “As Designed”.
Due to a Final Cut Pro limitation, the 1080i HD 17.5 format is not recognized by FCP and
instead appears as “Apple XDCAM HD MPEG-2”. The clip is playable, but cannot be exported.
In Final Cut Pro, the MXF4MAC export formats 720p EX35 and 1080i HD17.5 are not
supported. However, Sony XDCAM Export supports 720p EX35 export. To work with 720p EX
35, you must use the Sony XDCAM export workflow.
FCP does not support Ancillary Data in any formats.
Documentation Changes
Documentation Changes
The following documentation changes were made after the initial documentation release was
finalized. These will be corrected in the next release of the product.
FTP Folders Page Fields Omitted From Administrator’s Guide
There were two fields that were not documented on the FTP Folders Page. These fields are in the
Output section, under the Export heading, and denoted in the following illustration:
The fields are described as follows:
Export Mono audio - If this value is selected, it enables you to export mono audio.
Use master MOB id as filename - If this value is selected, it allows you to use existing
master MOB information to set the name on the exported file. Some workflows require this.
This is an export-only option.
Importing files with names longer than 32 characters will result in truncated names due to
restrictions on VideoID length, which is defined by the original file name.
Legal Notices
Legal Notices
This product may be protected by one or more U.S. and non-U.S patents. Details are available at
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying and recording, for any purpose without the express written permission of Avid Technology, Inc.
Copyright © 2015 Avid Technology, Inc. and its licensors. All rights reserved.
Portions of this product were created using LEADTOOLS © 1991-2002, LEAD Technologies, Inc. ALL RIGHTS RESERVED.
Portions of this product are licensed under US patent 5,327,254 and foreign counterparts.
Portions Copyright 2003-2007 of MOG Solutions.
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Avid AirSpeed 5000 / AirSpeed | 5500 v2.7.5 ReadMe • 9329-65419-00 Rev F • March 2015 • 3/12/15
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