Amplex Phone Quick User Guide
Amplex Phone Quick User Guide
Thank you for signing up for Amplex Phone service. This quick user guide is broken
down by common questions our users have when they first get Amplex Phone. You
can read the specific question that applies to you or read through the entire guide.
Don’t be alarmed if your question isn’t covered in this guide.
Amplex always offers LOCAL support so if there are any questions you have after
reading anything in this guide please contact us by e-mail at
Support@Amplex.net or by phone at 1-888-419-3635.
Table of Contents
What equipment is in my home?
Page 2
… How do I connect the ATA/router?
Page 3-4
… How do I connect my home phone?
Page 5-6
How do I access the Amplex phone website?
Page 7
… What’s shown on the home page of the website?
Page 8-10
… How do I setup and check voicemail on the website?
Page 11-13
… How do I view my call history on the website?
Page 14-15
How do I view and pay my bill?
Page 16-17
What if I need more help?
Page 18
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
1
What equipment is installed in my home?
An ATA device connects your traditional phone to
Amplex’s service. This small box (about the size of a 4x6
photograph) has no complicated setup and comes
pre-programmed ready to connect.
The great thing about Amplex’s phone service is it works
the same way you’re used to a phone working. You pick
up the handset on your phone and you hear a dial tone.
No special codes or complicated system to learn.
Amplex’s phone service also offers a website where you
can view your call history, setup voicemail notifications,
manage your contacts and even setup special rules
where your phone can ring another number if you
don’t pick it up in time.
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
2
How do I connect my ATA/router to my
Amplex Internet connection?
The ReadyNet ATA you received has ports in the rear for
your Amplex internet connection, your computer or
wireless router and your home telephone.
The setup is simple and only involves unplugging
and plugging in a few cables with
no complicated technical skills needed.
Start by locating your Amplex Internet cable. This short flat black cable could be plugged in to
your computer or into your wireless router. Unplug it by pressing the tab on the connector and
pulling the cable out.
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3
Open up your ReadyNet ATA box. Connect the Amplex Internet cable to the Blue WAN port on
the rear of the ATA. Connect the included power adapter to a wall power outlet and the yellow
DC5V2A port.
Tip: Both the ATA power adapter and the Amplex Internet cable’s power adapter must be
plugged in as shown.
You can now connect your computer or wireless router to the yellow LAN port. In the ATA box is
an extra Ethernet cable you can use to plug from the LAN port of the ATA to your computer or
the WAN port of your router.
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
4
How do I connect my home phone
to my new Amplex Phone service?
There are two ways to connect your phone and it’s your
choice which to use. You can connect just one phone
directly to the ATA box’s gray phone port or you can
plug the included cable from the ATA box to wall phone
jack. Plugging into the wall phone jack will let all of your
home’s phone jacks work with your Amplex phone.
Below is how to directly connect one phone and on
the next page is how to connect to your wall jacks.
How To Connect One Phone Directly Into The ATA Box.
One
Simple
Plug
Unplug your home phone from the wall jack or current providers phone box and plug the cable
into the gray phone port on the ATA box. You’re all done! You can pick up your phone’s h
andset to make and receive calls just like your used to.
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5
How To Connect The ATA Box To Your Home’s Wall Phone Outlets
Two Easy Steps And You’re All Connected!
Step 1
Go outside your home and locate
your telephone wiring box. This
box connects land line phone
companies to your home.
Simply open the box and unplug
the gray phone cable or clip from
the telephone jack as pictured.
Tip: There are a few styles of wiring boxes. See more examples to help you by going to:
http://www.amplex.net/phonewiring
Step 2
Plug in one side of the included gray telephone cable in to
the gray phone jack on the ATA box.
Then...
Plug in the other side of the
included gray telephone cable
in to a telephone wall jack.
Tip: You can use the included Y splitter to plug a phone and the cable into the wall jack.
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6
How do I access the Amplex Phone website?
The Amplex Phone website is your central hub to manage your phone service.
From this website you can setup and check your voicemail, see your call history
and change the various service options that come with your phone service.
Simple Website Logon
Open your Internet Web Browser on
your computer and in the address bar
type: http://nms.amplex.net
You will see the login box appear
asking you for your Login Name and
password.
Your Login Name is:
YourPhoneNumber@amplex.net
ex: 4195551515@amplex.net
Your Password is: 1111
You can change your password to
something more secure later.
Click the Log In button and you’re all set! This is where you’ll go everytime you need to
access any of the great features that come with your phone service.
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7
What’s shown on the home page of the website?
Home Page
The website home page is
what you’ll see when you first
log in and will show you the
most important information
about your phone.
This small screenshot is hard to
see so below is zoomed in
areas so you can learn about
each section.
Top Bar
The top bar stays on every screen on the website and let’s you navigate to different areas of
the phone website. You can click on any of these icons to go to the area listed under them. On
the upper right you can click Profile to view and change your profile. By clicking Log out next to
Profile will log you out of the website. Below is a quick list of what each Icon is for.
Home - Brings you back to the home page.
Messages - Lets you view voicemails and
change voicemail options.
Answering Rules - Lets you setup special
rules to do things like call forwarding and
do not disturb.
Contacts - Let’s you add and modify contacts.
Time Frames - Let’s you setup times where
your phone will follow special answering
rules.
Music on Hold - Let’s you add and modify
hold music.
Call History - Let’s you view your call history.
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8
New Messages Window
The new messages window will show you any new voicemail messages, the number the call was from (1030 in this
case since it’s my office phone), the name if the person is in your contacts list, the date and time and how long the
message is. You can click the gray arrow to the left of the message to play the audio.
If you move your mouse over the message three options will come
up to the right the call duration.
The first icon let’s you download the voicemail to your computer.
The second icon let’s you save the voicemail in the phone system.
The third icon lets you delete the voicemail message.
Recent Call History
The new recent call window will shows you your recent calls, the number the call was from (1030 in this case since it’s
my office phone), the name if the person is in your contacts list, the date and time and how long the call was. You can
click the the number then click call to place a call. The website will call your phone and when you pick up will dial the
number you clicked on for you.
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9
Active Answering Rule / Active Phone
Active Answering Rule shows which of your
answering rules is active right now. You
don’t need to make any changes to this unless you want to pick a special rule. Rules do
things like stop your phone from ringing or
enable call forwarding.
Active Phones lists your phone number and
the technical name of your ATA box.
Notification Tags
A Notification Tags is the small numbers in the circle on
the upper right hand side of an icon. This number lets
you know there is one new item, in the example to the
left one new message.
This is an easy way to tell how many new messages you
have without having to switch screens.
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
10
How do I setup and check voicemail on the website?
By default Voicemail is enabled on all Amplex Phone numbers. If you
do not setup a custom greeting your callers will hear a voice prompt
saying your phone number and the phrase “is unavailable, please
leave a message after the tone.” Recording a custom greeting is easy
to do and only takes a few minutes.
Setting up your voicemail is easy.
Start by clicking on the Messages
icon on the top bar.
Now that your on the Messages
page click on Settings.
Scroll down to the Greetings area of the page and click on the Speaker icon
to manage your greetings.
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
11
Uploading A Greeting
You can use an audio file on your
computer as a greeting. Click on the
browse button and a window will
open to allow you to locate the MP3
or WAV file and click open.
Type in a name for this greeting in the
Greeting Name box then click Upload.
Record A Greeting
You can use your phone to record a
greeting. Click on the round button
next to Record. A new box will appear
informing you that the system will call
you at your phone number. Type in a
name for this greeting in the Greeting
Name box then click Call.
The system will now call you on your
phone. When you answer the phone
the automated system will say “Start
recording after the tone.. Press pound
(#) When you are finished.”
Start talking when you hear the tone
then press # to finish recording.
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Your greeting’s details will now be displayed. The arrow icon (play) on the left allows you to play
the greeting back through your computers speakers. If you are happy with the greeting click
Done. If you do not like the greeting you can move your mouse over the greeting and icons will
display to the far right allowing you to edit (the pencil) or delete (the red x) the Greeting.
You will now see the greeting listed
next to Voicemail Greeting. Click the
Save button to save your settings. You
can go back at any time to change your
voicemail greetings.
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
13
How do I view my call history on the website?
Your call history is always available on the Amplex Phone website. This history will show you
recent calls and allow you filter through calls to see only calls on a specific date or from a
specific number. To access call history click the call history icon on the icon bar at the top of
the website.
At the bottom of the page you’ll see your recent calls. This list will automatically show the last 4
days of calls.
The Colored Phone icon will indicate if the call is an incoming call (blue), outgoing call (green) or
missed call (red).
Number shows you the phone number (or in the above example extension since it was my desk
phone.)
Name displays the caller ID name or the name listed in your contacts for that number.
Date will show you the date and time of the call.
Duration will show you the duration of the call.
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14
Filtering Call History
You can filter your call history to locate calls from a specific date range or from or to a specific
number. To filter your call history click on the grey Filters button on the call history page. You
will see an option menu appear on the screen.
You can filter your calls by one or all of these fields. For example, if I wanted to know what outbound calls I made on 12-25-2013, I’d type in the Date Range box before the to 12/25/2013 and
after the to 12-25-2013 then click the Call Type drop down box and choose Outbound. When I
click Set Filters it will bring me back to the call history page showing me only calls I made on
Christmas.
You can remove any filters you’ve set by clicking Filters button on Call History page and choosing
a new filter. By default, the filter is for the last 4 days with no Caller Number and
no Dialed Number entered, and the Call Type set as Select a call type.
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
15
How do I view and pay my bill?
Amplex makes viewing and paying your bill simple. At the time your account is setup we’ll ask
you for your e-mail address and automatically e-mail you a copy of your bill every month. You
can log in to the MyAmplex to make payments. View previous statements and update basic
account information.
To setup access to your MyAmplex account start by calling us at 1-888-419-3635. On the
phone we’ll setup a Login ID and Password for you to use on the website. Once you’ve
obtained your Login ID and Password simply open a web browser and go to:
http://my.amplex.net
Simply type your Login ID in the Login ID box and your password in the Password box
and click Login.
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16
Once you login the summary screen will appear. On this summary screen you’ll find links to do
common activities along with a display of your current account balance and any past due
balance.
Make Payment - This link will allow you to make a payment from your credit card or checking
account on file.
Payment Methods - This link will allow you to add a credit card or checking account to make
payments from and setup automatic payments. Automatic payments are convenient because
your bill will be automatically paid on the billing date from a credit card or checking account
you enter.
View Billing Activity - This link will allow you to view your billing statements.
Edit Personal Information - This link allows you to edit your contact information that Amplex
has on file for your account.
Change Password - This link allows you to change your MyAmplex password.
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
17
What if I need more help?
We are here to help!
If you need any help or have questions about connecting
your Amplex phone remember we’re here to help you.
Our LOCAL support is always just an e-mail or phone call away.
E-mail us at:
Support@Amplex.net
Call us at:
1-888-419-3635
Amplex Internet - LOCAL Support by e-mail Support@Amplex.net or by phone 1-888-419-3635
18
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