PCS 563
l PCS 563
PCS 563
Quick Reference Guide
April 2015
Enhanced Handset
Alpha-Numeric
Keypad
Mute
Volume
Down
Hold
Speaker
Volume
Up
Context Sensitive
Display
Up
18 x Context
Sensitive Keys
Contacts
Down
Favorites
Messages
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Voicemail (cont)
Changing your Greeting
Making an Internal Call
Changing your Daily and Permanent Voicemail Greetings
If you have voicemail enabled you can record two voicemail
greetings. The first is a daily greeting that you would
normally update on a daily basis, typically giving the date and
your whereabouts/availability. The second is a permanent
greeting that can be used on any day. If you choose to
record a permanent greeting your daily greeting will be
deleted at midnight and the permanent greeting will then be
used until you record a new daily greeting.
Dial the extension number via the alpha-numeric keypad
Press the context sensitive key alongside the |Dial| icon, or
lift your handset
OR
The Call Status screen will display whom you are ringing and
your details
OR
Lift your handset or press the Speaker button
Dial the extension via the alpha-numeric keypad
Press the Messages button
OR
Press the context sensitive key alongside the |Greeting| icon.
Your current Daily Greeting will be played back to you.
Press the Contacts Key
You will then be prompted to record your new Daily Greeting.
Press hash (#) when finished.
Press the key on the keypad that displays the first letter of
the User’s name
Your new Daily Greeting will be played back to you
If you are happy with your greeting, replace your handset or
press the Speaker button, or press the context sensitive key
alongside the |Stop| icon to save
Repeat the above process to record your Permanent Greeting
using the context sensitive key alongside the |Permanent|
icon.
Making an Internal Call
Find the User required using the Navigation Keys
Select the User required using the context sensitive key
alongside the |User Name|
OR
Dial the User using the context sensitive key alongside the
number required
OR
Press the Favourites button (unless this is your default Idle
page)
Find the colleague required from your Favourites display
using the Up/Down arrow
Dial the colleague required using the context sensitive Key
alongside |Speed Dial Name|
(Note: If the extension you are ringing is busy or not
answered within 20 seconds (default) you will be passed to
voicemail, if enabled.)
For further details on all these features and many others,
please refer to the PCS 561/562 User Manual
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Making an External Call
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Making an External Call
Dial the external number via the alpha-numeric keypad. (Your
System Administrator will inform you if a prefix is required.)
OR
Voicemail
Leaving a Message for a Colleague
If the extension you are ringing is busy or is not answered
you will be transferred to voicemail (if enabled) and played
your colleague’s greeting
Press the context sensitive key alongside the |Dial| icon, or
lift your handset
Leave a message
The Call Status screen will display whom you are ringing and
your details
OR
Replace your handset (if you are using the handset), or press
the Speaker button (if you are using hands free)
OR
Lift your handset or press the Speaker Key
Leaving a Message for a Colleague
Accessing Your Own Messages
Accessing Your Own Messages
The blue “S” LED at the bottom of the PCS 561/562 will flash
to indicate that you have a new message
Dial the external number via the alpha-numeric keypad. (Your
System Administrator will inform you if a prefix is required.)
OR
Press the Messages Key
Press the Contacts Key
A closed envelope icon indicates a new message
To listen to the new message press the context sensitive key
alongside it.
Press the key on the keypad that displays the first letter of
the Contact’s name
Your message will be played to you
Find the Contact required using the Navigation Keys
Select the Contact required using the context sensitive key
alongside the |Contact Name|
Dial the Contact using the context sensitive key alongside the
number required
OR
Press the Messages Key to exit
Deleting a Message
Deleting a Message
Select the message to be deleted using the context sensitive
key alongside it.
OR
Press the Favourites Key (unless this is your default Idle page)
Remove the message by pressing the context sensitive key
alongside the |Delete| icon during message playback.
Find the contact required from your Favourites display using
the Navigation Keys
Select the context sensitive key alongside the |Yes| icon to
confirm you wish to delete the entry
Dial the Contact required using the context sensitive Key
alongside |Speed Dial Name|
Press the Messages button to exit
(Note: The open blue envelope indicates a previously read
message.)
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Redialling a Number
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Redialling a Number (cont)
Press the context sensitive key alongside the appropriate
name or number |Name| or |01234.....| The entry will be
displayed with a green background.
Answering a Call
Call Status will display the caller’s details
OR
Press the context sensitive key alongside the appropriate
name or number |Name| or |01234.....| again.
To Call a Previous Caller Back
If you do not wish to answer the call select the context
sensitive key alongside the |Reject| icon and the call will be
passed to your Forward on Busy number (if set), or to
voicemail (if enabled), or cancelled. (If your phone is busy or
not answered within 20 seconds (default) the caller will be
passed to voicemail, if enabled.)
Press the Messages Key
Ending a Call
To Delete a Call Entry
Ending a Call
Replace your handset (if you are using the handset), or pr ss
the Speaker button (if you are using hands free)
Select the entry to be called using the context sensitive key
alongside |Name| or |01234.....| The entry will be displayed
with a green background.
Press the context sensitive key alongside the appropriate
name or number |Name| or |01234.....| again.
Lift the handset or press the Speaker button to answer the
call
OR
To Call Previous Caller Back
Use the Page Up/Down arrows to find the call to be dialled
Answering a Call
Placing a Call on Hold
Placing a Call on Hold
Press the Hold Key
To Delete a Call Entry
To retrieve the call press the Hold Key a 2nd time
Press the Messages Key
Use the Navigation keys to find the call to be deleted
Transferring a Call
Announced Transfer
Announced Transfer
Select the entry to be deleted using the context sensitive key
alongside |Name| or |01234.....|
Place the call on hold using the Hold Key
Select the context sensitive key alongside the |Delete| icon
Dial the internal or external number
Select the context sensitive key alongside the |Yes| icon to
confirm you wish to delete the entry
OR
Wait for the call to be answered and announce the intended
transfer
To transfer the original call, replace your handset (if you are
using the handset) or press the Speaker button (if you are
using hands free)
Press the Messages Key to exit
OR
To return to the original call, press the Hold Key, or wait for
the destination to hang up.
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Transferring a Call
OR
(cont)
Picking Up a Parked Call
OR
Press the Favourites button
To return to the original call and place the second call on
hold, press the context sensitive key alongside the |Switch|
icon to toggle between the two calls.
Park Slots 1–4 (default) will be shown at the top of the
display. If in use, the name (or number) relating to the
parked call will be shown
To connect the two calls, replace your handset (if you are
using the handset) or press the Speaker Key (if you are
using hands free)
Blind Transfer
Blind Transfer (un-announced transfer)
Press the context sensitive key alongside the relevant Park
Slot to retrieve the call |Name|
OR
Place the call on hold using the Hold Key
Dial the internal or external number
Your Calls History (Messages button) displays a list of calls
you have made and been answered, calls you have made and
not been answered, call you have answered, calls you have
missed, new voicemail messages and previously read
voicemail messages.
Place the call on hold using the Hold Key
View your Calls History
To view your Calls History
Press the Messages Key
Press the context sensitive key alongside the
|Leave Message| icon
Use the Navigation Keys to view your Calls History
To complete the transfer, replace your handset (if you are
using the handset) or press the Speaker button (if you are
using hands free)
Parking a Call
If your default Idle Page has been set to Favourites, Park
Slots 1–4 will be shown at the top of the display. If in use,
the name (or number) relating to the parked call will be
shown.
Calls History
Transferring a Call Directly to a Colleague’s voicemail
Dial the internal number
OR
Press the context sensitive key alongside the relevant Park
Slot to retrieve the call |Name|
To complete the transfer, replace your handset (if you are
using the handset) or press the Speaker button (if you are
using hands free)
Transfer to colleague’s voicemail
Picking up a Parked Call
Press the Message Key a 2nd time to exit
Parking a Call
This facility allows a call to be held on the system and picked
up by any extension.
Once on a call press one of the context sensitive keys
alongside |Park| 1–4 (default)
Redialling a Number
Redialling a Number
Press the Messages button
The caller’s details will be displayed against the relevant Park
Slot.
Use the Navigation keys to find the call to be redialled
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