Polycom RealPresence Group Series Release Notes

Polycom RealPresence Group Series Release Notes
RELEASE NOTES
6.1.0 | February 2017 | 3725-63711-036B
Polycom® RealPresence® Group Series
Polycom announces the new release of Polycom® RealPresence® Group Series software. This document
provides the latest information on the following Polycom software:
● Version 6.1.0 of the Polycom RealPresence Group system software
● Version 1.0.0 of the Polycom® EagleEye™ Director II software
● Version 2.2 of the Polycom® EagleEye™ Director software
● Version 1.2 of the Polycom EagleEye Producer software
● Version 6.1.0 of the Polycom® RealPresence Touch™ Panel software
● Version 2.1.0 of the Polycom RealPresence Touch Operating system software
● Version 6.1.0 of the Polycom® Touch Control™ Panel software
● Version 6.1.0 of the Polycom Touch Control Operating System software
Note: The RealPresence Touch Panel software is included in the RealPresence Group
Series system software package. The RealPresence Touch Operating system software is
available for download at support.polycom.com.
Contents
RealPresence Group Series Product Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Monitor Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supported USB Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Configuration and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
New Features in Version 6.1.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Software Version History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Polycom Labs Experimental Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hardware and Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Security Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Resolved Issues in Version 6.1.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Known Issues in Version 6.1.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Copyright Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
RealPresence Group Series Product Family
The RealPresence Group Series product family includes a codec, plus a remote control, cameras,
microphone arrays, and other supported accessories. A comprehensive list of available accessories is
available at www.polycom.com.
RealPresence Group System Bundles
Depending upon which RealPresence Group system that you purchase, a bundle of accessories is shipped
with the system.
RealPresence Group Series System Bundles
System
System and Accessories
RealPresence Group 300 and 310
Systems
RealPresence Group 300 and 310 systems ship with either an EagleEye
Acoustic or Polycom® EagleEye™ IV camera, a RealPresence Group
Remote Control, and a RealPresence Group Microphone Array.
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Polycom RealPresence Group Series - Version 6.1.0
RealPresence Group Series System Bundles
System
System and Accessories
RealPresence Group 500 Systems
RealPresence Group 500 systems ship with either an EagleEye Acoustic
or a Polycom® EagleEye™ IV camera, a RealPresence Group Remote
Control, and a RealPresence Group Microphone Array.
RealPresence Group 700 Systems
RealPresence Group 700 systems ship with a Polycom EagleEye IV
camera, a RealPresence Group Microphone Array, a RealPresence Group
Remote Control and rack mounting ears.
Codec Power Options
The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have
an external power transformer. The RealPresence Group 700 systems have an internal power supply.
Codec Mounting Options
The RealPresence Group 300, RealPresence Group 310, and the RealPresence Group 500 systems have
options for rack shelf mounting, or a “bunk bed” for co-mounting with EagleEye cameras using their
mounting options. The RealPresence Group 700 systems can be rack mounted with rack ears that are
included with the codec.
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Polycom RealPresence Group Series - Version 6.1.0
Remote Control Devices
The RealPresence Group system remote control device is included with all RealPresence Group Series
bundles and includes a USB rechargeable lithium-Ion battery. Additional USB lithium-Ion batteries are
available. Remote control devices for earlier Polycom systems, such as Polycom® HDX® system remotes,
are also supported.
Digital and Analog Cameras
The supported EagleEye digital output cameras include the EagleEye Acoustic, EagleEye Producer,
EagleEye Director II, EagleEye IV-4x, and EagleEye IV-12x. An optional wide angle lens for the EagleEye
IV camera increases the FOV from 65 degrees to 85 degrees.
The RealPresence Group Series systems also support the EagleEye analog output cameras, which include
the EagleEye View, EagleEye HD, EagleEye II, and EagleEye III cameras.
Camera Mounts and Accessories
Accessories for the digital cameras include the EagleEye Digital Extender and the Digital Breakout Adapter.
Additional digital cables for the EagleEye IV of 300mm, 457mm, 10m, and 1m length are available. The
Universal Mounting shelf was designed for use with the EagleEye IV cameras and support mounting on a
monitor, wall and tripod.
The RealPresence Group Series systems also support the EagleEye Director, EagleEye Director II, and the
EagleEye Producer camera systems. The EagleEye Producer has an optional mounting bracket for use with
the universal camera mounting solution.
Audio Accessories
The following audio accessories are supported on the RealPresence Group Series codecs:
● RealPresence Group Series microphone arrays
● SoundStation IP 7000
● SoundStructure
● HDX microphone arrays
● Ceiling microphone arrays.
More Interoperable Hardware and Accessory Options
Other accessories and hardware available for the RealPresence Group Series includes the Polycom
RealPresence Touch, Polycom Touch Control, and a transport case. Replacement power supplies are
available for RealPresence Group 300, 310, or 500 systems. In addition, a full line of RealPresence Group
packaged solutions are available with options from 27” to 84” displays and tabletop, stand, and wall
mounting.
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System Performance
The RealPresence Group systems are cutting-edge visual collaboration tools that provide high quality
video, audio, and data collaboration. The systems use the most up-to-date video communications
technology to deliver the most natural video conferencing experience.
The RealPresence Group systems support up to 1080p60 performance for people and content.
RealPresence Group 300, RealPresence Group 310, RealPresence Group 500 systems support 1080p60
performance for either people or for content. RealPresence Group 700 systems support 1080p60
performance for people and content at the same time.
You can pair all of the systems with the Polycom EagleEye Director, EagleEye Director II, or EagleEye
Producer, RealPresence Touch, or Polycom Touch Control to turn them into even more powerful
room-based video systems.
Language Support
The RealPresence Group Series web and local user interfaces provide support for the following languages:
● Arabic
● Chinese (Simplified)
● Chinese (Traditional)
● British English
● American English
● French
● German
● Hungarian
● Italian
● Japanese
● Korean
● Norwegian
● Polish
● Portuguese (Brazilian)
● Russian
● Spanish
Monitor Setup
Depending on the monitor you are using with the RealPresence Group system, you might want to change
some default settings. Before setting up your system, review the following information to determine what
changes might be necessary.
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Release Notes
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Note: When the USB interface is connected to a RealPresence Group Series system, a touch
option appears on your touch monitor. If the USB interface is either disconnected or switched away
from the Polycom RealPresence Group Series system, then the system will reconfigure
automatically to not use the touch capability. This assures that the system is always available to a
user.
Display All Pixels
Before attaching your RealPresence Group system to a TV monitor, ensure the monitor is configured to
display all available pixels. This setting, also known as fit to screen or dot by dot, enables the entire
HD image to be displayed. The specific name of the monitor setting varies by manufacturer.
Ensure Monitor Availability
By default, the RealPresence Group system sends no signal when it goes to sleep. This might result in some
monitors turning off or entering standby mode. If your monitor does not wake up when the RealPresence
Group system wakes up and reestablishes the signal, you have several options:
● Turn the monitor off and on again before using the RealPresence Group system.
● Configure the monitor to enter standby mode when it is not receiving a signal.
● Set up the RealPresence Group system to display black video when it goes to sleep instead of not
sending a signal.
HDCP Content Sources
The High-bandwidth Digital Content Protection (HDCP) standard does not support the use of HDCP by a
videoconferencing system. If you connect a content source that sends HDCP-encrypted content, the
content displays as black video on the near and far-end sites. To ensure that content displays correctly, send
content in a format other than HDCP.
HDCP on Apple Computers
Due to a policy established by Apple Computer, Inc., you cannot disable the HDCP encryption service on
the DVI or HDMI outputs of a computer that is manufactured by Apple Computer, Inc.
Multipoint Layouts and System Type
When the host of a conference call is a RealPresence Group 500 system, the system displays all remote
sites on a split screen with the speaker in a large window. On the RealPresence Group 700 system, up to
eight sites display on the monitor based upon layout chosen. When the host has dual monitors, the layout
can span both monitors. The far-end site sees four sites, with each quadrant displaying the last four
speakers.
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Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Supported USB Headsets
RealPresence Group Series supports wired and wireless USB headsets with the following sampling rates:
● 8 kHz
● 16 kHz
● 24 kHz
● 32 kHz
● 48 kHz
The following table includes the headsets supported with RealPresence Group Series systems:
Supported Headsets
Type
Model
Minimum Firmware Version
Wired
Microsoft LifeChat LX-3000
Not applicable
Wireless
Plantronics Voyager Focus UC
BT600 (USB adapter): v.1156
Headset: v.40
Wireless
Plantronics Voyager Legend UC
BT300 (USB adapter): 107
Headset: 107
Wireless
Plantronics Voyager Pro UC
BT300M (USB adapter):
Base: v.6108
USB: v.861
Headset: v.97
System Configuration and Setup
Administrator settings are available to configure in the system’s web interface. Calling functions for users
are available in the local interface.
For more information about setting up and using the RealPresence Group systems, refer to the documents
on the product pages at support.polycom.com.
Note: Every time you power on a RealPresence Group system, a splash screen appears on the
monitor with a note to wait as the system starts. The monitor then goes black for a period of time. Do
not attempt to turn off or restart the system during this time.
Update to Account IDs
The text string root is no longer allowed when configuring the ID for the administrator or user account on
a RealPresence Group Series system. Attempting to set either account to any variance of root results in
an error.
If you upgrade to RealPresence Group Series 6.0.1 or higher on a system that is running software version
6.0.0 or earlier and the value of an account ID is set to any variance of root, the following modifications will
be made automatically during the upgrade process:
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● The Admin ID will be changed to the default Admin ID: admin.
● The User ID will be changed to the default User ID: user.
The existing password is not modified.
Install the Software
Procedures for installing and updating RealPresence Group system software vary. With your license key,
you can update directly from software version 4.0.2 or higher to 6.1.0.
When updating the system software to version 4.1.x or later, make sure you are currently running version
4.0.2 or later.
● If you are running version 4.0.0, 4.0.0.1, or 4.0.1, download and install version 4.0.2 from
support.polycom.com before you download and install a 4.1.x version.
● If you are already running version 4.0.2 or later, you can follow the procedures described in Polycom
RealPresence Group Series Administrator Guide at support.polycom.com.
New Features in Version 6.1.0
RealPresence Group Series system software version 6.1.0 provides the functionality described in the
following sections:
● Introducing the Polycom EagleEye Director II Camera System
● Microsoft Office 365 Updates
● Support for RealPresence Touch Device Help Desk
● New and Modified API Commands
Introducing the Polycom EagleEye Director II Camera
System
Polycom EagleEye Director II is a high-end automatic camera system that works in conjunction with a
RealPresence Group Series system to provide accurate close-up views of the active speaker and smooth
transitions between the active speaker view and the group view when there is no active speaker.
EagleEye Director II has a dual-camera system and is compatible with Polycom EagleEye IV cameras.
Note: Before powering on the EagleEye Director II camera system, connect the camera system to
the RealPresence Group system using a HDCI cable. This prevents the camera system from
automatically entering sleep mode after three minutes.
Note: The EagleEye Director II camera system does not support sending video transmissions via a
USB connection to any device. The camera system only supports connecting a USB drive to the
USB port to update software and download system logs and configuration files.
For more information on connecting the EagleEye Director II camera system to a RealPresence
Group Series system, see the Polycom EagleEye Director II Setup Sheet on Polycom Support.
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For more information on setting up the EagleEye Director II camera positioning system, see the Polycom
RealPresence Group Series Administrator Guide and the Polycom EagleEye Director II Setup Sheet.
Microsoft Office 365 Updates
This release includes some fixes for Microsoft Office 365 qualification issues along with the release of the
following additional features:
● Start video as an audio-only participant during point-to-point and conference calls
● Accept or Decline a Video Stream Request
● Control shared content from a Skype for Business client using a USB mouse and keyboard
● Add additional contacts as audio-only participants to a meeting
● Accept or Decline Incoming Calls Forwarded from a Contact
● Restart RealPresence Group Series from RealPresence Touch
● Restart RealPresence Touch
Support for RealPresence Touch Device Help Desk
Users who have questions or are experiencing issues using a RealPresence Group Series system or
RealPresence Touch device can now place a call the Help Desk from the RealPresence Touch device. In
the system user interface, administrators can enable a Help Desk button to display on the RealPresence
Touch home screen.
From a RealPresence Touch device, users can place a call to the help desk using the following call types:
● Audio-only SIP
● Audio-only H.323
In the following circumstances, call escalation is rejected and the help desk feature is not supported:
● In a Polycom RealPresence Collaboration Server (RMX) SVC conference, you cannot add an audio
call to the conference from the system.
● In a Microsoft CCCP conference, you cannot add a H.323 audio-only call to the conference from the
system.
New and Modified API Commands
The following command has been added for this release:
● enablemp1080ptx
The following command has been modified for this release:
● configpresentation
The following command has been removed for this release:
● webmonitoring
For detailed information regarding the new and changed commands, refer to the Polycom RealPresence
Group Series Integrator Reference Guide.
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Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Software Version History
Software Version
Release Date
Description
6.1.0
February 2017
Includes the initial release of Polycom EagleEye Director II Camera
System, Help Desk Option on RealPresence Touch, and Microsoft
Office 365 qualification fixes.
6.0.1
November 2016
Includes escalation fixes and documentation updates. Provides support
for EagleEye Producer software 1.2.1.
6.0.0
September 2016
Includes new Skype for Business and Microsoft Office 365 features;
provides integration of Polycom RealPresence Media Suite recording
controls; adds Polycom RealPresence Cloud service interoperability
and new EagleEye Producer tracking modes; provides support for
MusicMode on the G.719 codec, audio-only calls, custom backgrounds,
USB headsets, additional multipoint layout views on RealPresence
Group 700 systems, and Polycom SoundStructure system control using
the RealPresence Touch device; provides enhanced DTMF dialing and
updates to persistent video layout views; includes updates to the API
and documentation.
5.1.2
June 2016
Includes escalation fixes for customer support.
5.1.1
May 2016
Includes support for the Polycom Concierge solution, 4-Way Symmetric
1080p in Full Screen Mode, API command audio3p5inputfaronly, and
escalation fixes for customer support.
5.1.0
February 2016
Includes escalation fixes and support for the touch-enabled user
interface, and updates the factory partition to version 5.1.0.
5.0.2
January 2016
Includes escalation fixes and documentation updates.
5.0.1
November 2015
Includes escalation fixes and documentation updates. Provides support
for EagleEye Producer software 1.1.1.
5.0.0
September 2015
Includes support for Microsoft Office 365 calendaring, first release of
the RealPresence Touch device, adds support for viewing content from
Microsoft Lync desktop clients, add provisioning capabilities, includes
enhancements to security for SIP applications, adds support for Lync
Response Group registrations, adds Native Support for RealConnect
feature, support for Link Layer Discovery Protocol (LLDP) and Link
Layer Discovery Protocol Media Endpoint Discovery (LLDP/MED), new
API commands, adds improvements to import and directory interface,
support for new EagleEye IV mounting option, includes Acoustic Fence
technology, includes update to web interface to include 3.5mm audio
input, includes support for EagleEye Producer software 1.1 that has
automatic camera updates, and includes support for several
experimental features.
4.3.2
August 2015
Includes escalation fixes and documentation updates.
4.3.1
June 2015
Provides support for EagleEye Producer software 1.0.1.17, and
corrected issues from the previous RealPresence Group Series
release.
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Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Software Version
Release Date
Description
4.3.0
May 2015
Includes support for the RealPresence Group Series 310 system, using
SSH for secure API access, enabling and disabling Audio Add In, and
Polycom EagleEye Producer version 1.0.0.
4.3.0
March 2015
Includes support for using SSH for secure API access, enabling and
disabling Audio Add In, and Polycom EagleEye Producer version 1.0.0.
4.2.0
January 2015
Includes support for additional Microsoft Lync 2013 enhancements;
adds CEC monitor controls; includes SVC updates; adds support for
enhanced High Definition video resolution; includes updates to
receiving software updates from the web interface, and adds accessible
HTML help; adds support for a visual security classification feature;
includes support for People+Content IP 1.3; provides updates to the
API; includes support for Polycom EagleEye Producer.
4.1.3.2
April 2014
Correction for the Heartbleed OpenSSL Security Vulnerability in
third-party software.
4.1.3
February 2014
Provides native Microsoft Lync 2013 interoperability; adds support for
recording on RealPresence Group 700 systems; includes more robust
and secure SNMP and system logging functionality; adds support for
BroadSoft BroadWorks DMS provisioning; provides support for the
Polycom VisualBoard application; includes updates of SVC
functionality; includes support for a new version of the Polycom
EagleEye Director which has a new tracking mode; provides updates to
the API.
4.1.1.1
September 2013
Includes support for additional Lync 2013 enhancements; adds Cisco
TIP interoperability; replaces version 4.1.1.
4.1.1
July 2013
Provides enhanced security; includes Scalable Video Codec (SVC)
updates; adds compatibility for Microsoft Lync 2013; provides remote
management of the Polycom Touch Control; supports Polycom
Calendering for Microsoft Outlook.
4.0.2
March 2013
Added support for the SVC protocol and RealPresence Group 700
system; enabled Monitor Profiles for configuring viewing and recording
preferences.
4.0.1
January 2013
Enabled Polycom® SmartPairing™ in automatic mode with the
RealPresence Mobile application on an Apple iPad; added more
diagnostic features; included API support for a broadcast beacon to an
AMX® NetLinx™ central controller; added support for software
downgrade via USB; added support for the EagleEye Acoustic camera;
updated EagleEye Director software to version 2.1, which adds camera
support for 1080p with 60 frames per second.
4.0.0.1
November 2012
Correction for an issue recently observed at the factory in which
RealPresence Group systems restarted intermittently while in a call;
replaces 4.0.0.
4.0.0
November 2012
First release of software to support the RealPresence Group 300 and
500 systems.
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Polycom Labs Experimental Features
Polycom releases some experimental features during a release that administrators can enable and evaluate
in non-production environments.
Note: Experimental features are neither tested nor supported. These features might, or might not,
become official features in a future release.
The following experimental features are available in this release:
● VisualBoard Advanced Features
● Incoming NoiseBlock
● Acoustic Fence with Beam Shaping
● Auto Awake for Polycom EagleEye Producer Camera
● Content Stretch
● Dual Live-Stream
● Stamping Log Files
● Ad-Hoc Call Escalation
For more information about experimental features or to provide feedback on your experience, visit the
Polycom Support Community.
Enable Experimental Features
You can enable experimental features and evaluate them in a non-production environment.
To enable the experimental features:
1 In the web interface, select Admin Settings > General Settings > System Settings > Polycom
Labs.
2 Select the Enable Polycom Labs Features checkbox.
VisualBoard Advanced Features
You can enable the following experimental features for VisualBoard:
● Enable PowerPoint Slide Conversion: Show PowerPoint document files while working in
VisualBoard.
● Allow Slide Zoom: Enlarge a slide by moving two fingers in opposite directions while in drawing
mode.
● Allow Swipe Navigation: Move to the next slide by swiping, or fast dragging, while in pointer mode.
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Incoming NoiseBlock
When the Incoming NoiseBlock feature is enabled, the RealPresence Group system automatically senses
ambient noise in the far-end audio and mutes the loudspeaker. Ambient noise can include keyboard typing,
paper shuffling, or any sounds other than human speech. As soon as the far-end meeting participant begins
speaking, the system automatically unmutes the loudspeaker.
Note: If a RealPresence Group 500 or 310 system has Incoming NoiseBlock enabled and a
computer is connected to its HDMI input port as its content source, the audio from the
HDMI input may fade in and out at the local end.
Acoustic Fence with Beam Shaping
Acoustic Beam greatly reduces sounds outside a well-defined beam. The beam width can vary from +/- 10
degrees to +/- 60 degrees. A single tabletop microphone, a single ceiling microphone, or a single EagleEye
Acoustic camera forms the beam using signal processing on the microphones contained in the unit.
For additional information configuration information for Acoustic Fence with Beam Shaping Technology,
refer to the Polycom Acoustic Fence and Acoustic Fence with Beam Shaping Technology Technical Bulletin.
Note: The Acoustic Fence with Beam Shaping and Acoustic Fence Technology features cannot be
enabled at the same time. To disable Acoustic Fence, in the web interface, go to Admin Settings >
Audio/Video > Audio > General Audio Settings. Clear the Enable Acoustic Fence checkbox.
The Acoustic Fence with Beam Shaping feature also includes Beam Mode. The default setting is automatic
steering beam, which automatically steers the beam to the meeting participant who is talking. You can also
set Beam Mode to fixed beam, which only picks up audio within a set beam.
To enable and configure Acoustic Fence with Beam Shaping:
1 In the web interface, select Admin Settings > General Settings > System Settings > Polycom
Labs.
2 Under Acoustic Fence with Beam Shaping, select Enable Acoustic Fence with Beam Shaping.
3 Select a Beam Mode and save your settings.
Auto Awake for Polycom EagleEye Producer Camera
This feature enables an EagleEye Producer to automatically wake up when it detects the presence of
people or faces.
Content Stretch
This feature allows RealPresence Group systems to stretch the content to fit the monitor. When this feature
is enabled, content is shown full screen without the black bars even if the receiving content aspect ratio is
not be 16:9.
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Release Notes
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Dual Live-Stream
This feature adds the ability to combine two cameras as a single camera source. The encoded stream sent
to the far site consists of a single stream of encoded video that will include two camera views. The far end
will notice two camera views from the far site. They will not notice a difference in call connection, negotiation,
or quality. This feature is only supported on RealPresence Group 700 systems.
The following layouts are supported:
● Equal size
● Main camera only
● Room camera only
● Main camera in PIP
● Room camera in PIP
● Side by side 3D
● Top and bottom 3D
Stamping Log Files
A log file can contain a lot of information that you must sort through to troubleshoot an issue. You can speed
up the process by adding a log stamp to identify a specific point in time that a system issue occurred. A log
stamp is a numerical value that starts with the number 1 and increments each time you activate the feature.
The log stamp value automatically restarts at number 1 when the system is restarted.
When you encounter a system issue, you can add a log stamp from the RealPresence Group system local
interface or web interface, or from a RealPresence Touch that is paired with a RealPresence Group system.
To add a log stamp from the RealPresence Group system local interface:
1 Go to Settings > System Information > Diagnostics > Log Stamp.
2 Click Log Stamp.
To add a log stamp from the RealPresence Group system web interface:
1 Go to Diagnostics > System > Logs > Log Stamp.
2 Click Log Stamp.
To add a log stamp from the RealPresence Touch interface:
1 Go to Settings > System Information > Log Stamp.
2 Tap Log Stamp.
Ad-Hoc Call Escalation
You can enable users to create an impromptu conference call during an active point-to-point call by
configuring Group Series to escalate point-to-point calls to an RMX conference call. When you enable a
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DMA conference factory for Group Series, the system can escalate a point-to-point call to a DMA
conference pool and initiate a RMX conference.
For information on configuring a SIP conference factory on a DMA system or locating the conference factory
ID, see the RealPresence DMA System v6.5.0 Operations Guide.
To enable
1 In the web interface, navigate to Admin Settings > General Settings > System Settings >
Polycom Labs> Adhoc Call Escalation.
2 Click the check box to Enable automatic call escalation of point to point calls to an external
MCU.
3 For Conference Factory ID, enter the Conference Factory ID created under the SIP Conference
Factories in the DMA conference server.
4 Click Save.
Register with Skype for Business Online
In order to enable Skype Mode for RealPresence Group Series, you need to provision a Microsoft Office
365 room account and register the system with the room account. Polycom recommends you register the
system with a room account instead of a user account for the following reasons:
● Automatic processing and acceptance of meeting invites
● Display of Skype for Business meeting prompts
● Lobby enforcement, which prevents participants from automatically being admitted to a meeting.
To register RealPresence Group Series with Skype for Business Online:
1 Provision your Office 365 RealPresence Group Series room account.
For information on creating your room accounts, refer to Provisioning Skype Room System Accounts
in Office 365 on the Microsoft Technet site.
2 In the system’s web interface, navigate to Admin Settings > General Settings > Pairing, and
ensure the Polycom Touch Device is enabled and connected to the system.
3 To verify that the system has a Skype for Business Interoperability License, navigate to Admin
Settings > General Settings > Options.
Polycom, Inc.
15
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
4 To enable Skype Mode, navigate to Admin Settings > General Settings > Home Screen
Settings, and click the checkbox Enable Skype Mode.
5 To configure the SIP Registration for the room system, navigate to Admin Settings > Network > IP
Network > SIP, click the Enable SIP checkbox, enter the SIP registration information, and ensure
the Registration Status changes to Registered.
In the example below, the sign-in address and the username for the room account is
gsrm@plcmmslab03.onmicrosoft.com.
Polycom, Inc.
16
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
6 To configure the Directory Server, navigate to Admin Settings > Servers > Directory Servers,
enter the Directory Server information, and ensure the Registration Status changes to Registered,
as shown next.
7 To configure the Calendaring Service, navigate to Admin Settings > Servers > Calendaring
Servers, enter the Calendaring Server information, and ensure the Registration Status changes to
Registered, as shown next.
8 To validate the system’s status, navigate to Diagnostics > System > System Status, and ensure
the Microsoft Server, SIP Server Registrar Server, and Calendaring Service options all show a
Green status, as shown next.
Polycom, Inc.
17
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only.
Additional services for supported third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers
successfully design, deploy, optimize, and manage Polycom visual communication within their third-party
UC environments. UC Professional Services for Microsoft® Integration is mandatory for Polycom
Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Microsoft Lync™ Server
integrations.
For additional information and details, refer to professional_services/index.html or contact your local
Polycom representative.
Hardware and Software Compatibility
The following table lists RealPresence Group system software versions that are compatible with
RealPresence Group system hardware.
Note: Polycom recommends that you upgrade all of your Polycom systems with the latest software
versions. Any compatibility issues may already have been addressed by software updates. Go to
PolycomService/support/us/support/service_policies.html to see the Current Polycom Interoperability
Matrix.
Polycom, Inc.
18
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Hardware Model
Part Number (or
Serial Number)
Designation in User
Interfaces
Compatible Software
Versions
RealPresence Group 700
2201-08090-xxx
Hardware version 7
Hardware version 8
4.1.3 and higher
4.1.3 and higher
RealPresence Group 700
2201-09770-xxx
Hardware version 6
Hardware version 7
Hardware version 20
4.0.2 and higher
4.1.3 and higher
6.0.1 and higher
RealPresence Group 500
2201-68113-xxx
Hardware version 16
Hardware version 18
4.2.0 and higher
4.2.0 and higher
RealPresence Group 500
2201-09790-xxx
Hardware version 9
Hardware version 10
Hardware version 12
Hardware version 15
Hardware Version 17
4.0.0 and higher
4.1.3 and higher
4.1.3 and higher
4.1.3 and higher
4.2.0 and higher
RealPresence Group 310
2201-68113-xxx
Hardware version 16
Hardware version 18
4.3.0 and higher
4.3.0 and higher
RealPresence Group 300
2201-68108-xxx
Hardware version 16
Hardware version 18
4.2.0 and higher
4.2.0 and higher
RealPresence Group 300
2201-64752-xxx
Hardware version 9
Hardware version 10
Hardware version 12
Hardware version 15
Hardware Version 17
4.0.0 and higher
4.1.3 and higher
4.1.3 and higher
4.1.3 and higher
4.2.0 and higher
Supported Operating Systems and Web Browsers
The RealPresence Group system web interface is supported on the following web browsers and operating
systems:
● Windows® Internet Explorer 10 or 11 on Windows 8
● Apple® Safari® 9.0.3 on Mac OS® X (Yosemite)
● Mozilla Firefox 44 on Windows 8
Supported Peripherals
RealPresence Group systems support the following peripherals:
● Polycom EagleEye Producer
● Polycom EagleEye Director II
● Polycom EagleEye Director
● Polycom RealPresence Touch
● Polycom Touch Control
● Polycom EagleEye Acoustic, EagleEye III, EagleEye II, EagleEye 1080, EagleEye View, EagleEye
HD, and EagleEye IV cameras
Polycom, Inc.
19
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
● Polycom RealPresence Group Microphone Array
● Polycom® HDX® system table microphone arrays and ceiling microphone arrays
● Polycom® SoundStructure®
● Polycom Stereo Speaker Kit
● Polycom® SoundStation® IP 7000 phone
For specific version support information, see Products Tested in this Release.
Supported Touch-Capable Monitors
The touch-enabled user interface and VisualBoard are compatible with the following touch-capable
monitors.
Brand
Model
Size
Acer
T232HL
23”
Acer
T272HL
27”
HP Compaq
L2206tm
22”
LG
LG KT-T430 overlay on
LG-43SL5B
LG-43SE3B
43”
LG
LG KT-T490 overlay on
LG-49SL5B
LG-49SE3B
49”
LG
LG KT-T550 touch
overlay on
LG 55SL5B
LG-55SE3B
55”
LG
LG KT-T650 touch
overlay on
LG 65LS33A
65”
NEC
V552TM
55”
Orion
Orion OLS-7010T6
70”
Planar
PCT2785
27”
Sharp
PN-L702B
PN-L703B
70”
Security Updates
For information about known and resolved security vulnerabilities, refer to the Polycom Security Center.
Polycom, Inc.
20
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Resolved Issues in Version 6.1.0
The following table lists issues resolved in this version 6.1.0 release.
Resolved Issues in Version 6.1.0
Category
Key
Description
Audio
EN-6341
Occasionally, a RealPresence Group Series endpoint becomes automatically
muted between 1 to 20 minutes after a Skype for Business AVMCU call has
been established.
Audio
EN-9092
The RealPresence Group Series system cannot receive audio from the
Polycom QDX 6000.
Call
Management
EN-6330
The RealPresence Group Series endpoint calling a Lync AVMCU via Dial-in
Conferencing Service is disconnected after being on the call for 35 to 45
minutes.
Call
Management
EN-8879
RealPresence Group Series was not listing non-Lync audio-only participants
in an AVMCU call.
Calling
EN-11147
Content is not visible from a RealPresence Group Series system when
hosting a mixed rate call. This was corrected by properly down-speeding the
call.
Calling
EN-7217
The RealPresence Group Series system fails to join a meeting if the meeting
is first created in Exchange and then “Skype Meeting” is added to the invite.
Calling
EN-7223
Occasionally when a RealPresence Group Series system is in an extended
Skype for Business CCCP call exceeding 2 hours, the system may reboot.
Calling
EN-8876
Occasionally, calls to Lync 2013 meetings from the RealPresence Group
Series 500 system take up to 2 minutes to connect.
Configuration
EN-11547
The “Use Input for Microphone” setting has changed to “Playback Options”
when configuring audio settings.
Configuration
EN-7200
When Camera 3 HDMI input is configured as People, it does not display as a
source on the RealPresence Touch device.
Configuration
EN-7205
Occasionally, the RealPresence Group Series system reverts to out-of-box
mode.
Configuration
EN-7894
The “Decide For Me” monitor configuration option was removed in software
version 6.0.0. In software version 6.1.0, the option “Far, Then content, Then
Near” was added as an option under Monitor 1 settings. With this setting
enabled and “Content, then Far, then Near” on Monitor 2 enabled, it will
simulate “Decide for Me.”
Polycom, Inc.
21
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Resolved Issues in Version 6.1.0
Category
Key
Description
Content
EN-11270
When a user gives content control from the Lync client to a RealPresence
Group 310 system with software version 6.0.0, the user is unable to uncheck
the Control Remote checkbox.
Content
EN-6337
User can modify the People + Content IP directory content on a RealPresence
Touch device.
Content
EN-7186
The RealPresence Group Series endpoint fails to receive content in a SIP call
while registered to RealPresence Access Director unless the RealPresence
Group Series endpoint shares content first.
Content
EN-7510
The Control Far End (RDP control) dialog box is not accessible when the
content displays at the bottom of the screen.
Device
Management
EN-7322
Logging on RealPresence Group Series stops when remote logging is
enabled and LAN is down on the system. Logging does not restart when the
LAN is back up.
Directories/Addr
ess Books
EN-7852
The RealPresence Group Series system was checking the current number of
directory entries plus the number of entries when importing a new directory.
The system now correctly parses the XML file and checks for new and unique
entries. If it exceeds the 2000 entry limit, the system will return “Out of
Resource.”
Directories/Addr
ess Books
EN-8674
RealPresence Group Series creates duplicate entries when importing a
directory that was edited externally.
General
EN-6378
When the RealPresence Group Series system is the chairperson in an RMX
call, you cannot initiate call recording from the system.
Interoperability
EN-6375
In a CUCM conference, if one RealPresence Group Series system is
configured with BFCP TCP and the far-end RealPresence Group Series
system is configured with BFCP UDP, the content does not work.
Interoperability
EN-7199
Sometimes the RealPresence Group Series system does not register to the
Lync Server after upgrading to software version 6.0.0.
Interoperability
EN-7204
The RealPresence Group Series system doesn't send DTMF commands to
RealPresence Collaboration Server if the system is not registered to
RealPresence DMA.
Interoperability
EN-7214
Calls between the RealPresence Group Series and Huawei endpoints
disconnect after 30 mins in SIP calls.
Interoperability
EN-7564
Sending content from a RealPresence Debut system to a RealPresence
Group system with BFCP set to TCP may fail if the RealPresence Debut
system initiates the call.
Localization
EN-7196
When the HDMI input is configured as the second people video source, it
displays as Unknown in non-English languages.
Polycom, Inc.
22
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Resolved Issues in Version 6.1.0
Category
Key
Description
Messages
EN-7216
The RealPresence Group Series system does not play any audible sound
along with the calendar event reminder message.
Peripherals
EN-11150
When Tracking Mode is disabled for the EagleEye Director camera system,
the feature is automatically enabled when the user unmutes the microphone
during a call.
User Interface
EN-11261
The time on the RealPresence Touch device was incorrect by one hour in
some time zones.
User Interface
EN-6307
Sometimes the Answer/Hangup button does not display on the RealPresence
Touch panel when an incoming call is received.
User Interface
EN-6374
A RealPresence Touch device may not present content status on monitors
connected to a RealPresence Group system.
User Interface
EN-7194
The RealPresence Touch device displays a message that the device has
obtained an IP address automatically when the device has no address or a
manually configured address.
User Interface
EN-7206
Sometimes the date on the RealPresence Group Series system reverts to
1970, and the time changes unexpectedly after rebooting due to an
interruption during boot up. At this time, the IR remote controller does not
respond and the system can’t be turned off by the power button. To correct
this issue, the IR is disabled until the boot up completes. The user is advised
not to touch the power sensor until the system boot up completes.
User Interface
EN-7208
After upgrading a RealPresence Group system that has an admin password
enabled, a RealPresence Touch device does not automatically pair with the
system.
User Interface
EN-7210
When selecting a camera source using the RealPresence Touch device, the
input source is labeled incorrectly.
User Interface
EN-7234
When selecting a camera source using RealPresence Touch, the incorrect
camera product names are displayed.
User Interface
EN-9167
When a call is on hold, the Hold Duration option on the Manage Conferences
screen on RealPresence Touch displays the total time of the call instead of
how long the call has been on hold.
Video
EN-7193
The RealPresence Group 700 system fails to count for resolutions that do not
fall into the 16:9 or 4:3 aspect ratios.
Video
EN-7232
The Auto Mode option for multipoint conference calls is working as
Presentation Mode.
Polycom, Inc.
23
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
The following table lists the known issues for the version 6.1.0 release. If a workaround is available, it is
noted in the table.
Known Issues in Version 6.1.0
Category
Issue ID
Description
Microsoft
GS-26430
The RealPresence Group system
does not register with the SIP
protocol to the backup Lync
server in failover tests.
Audio
EN-12767
The RealPresence Group Series
system cannot receive audio from
the Polycom QDX 6000 when
Live Music Mode is enabled.
Broadsoft
GS-24812
When a RealPresence Group
system is registered to Broadsoft
BroadWorks using Sonus SBC
with the TLS transport protocol,
and a call is made from the
RealPresence Group system to a
RealPresence Distributed Media
Application (DMA) VMR, the call
might disconnect if after 30
minutes into the call the call is
placed on hold.
Call Management
EN-14149
When initiating a multipoint call,
you cannot include audio
endpoints as part of simultaneous
calls to contacts included in the
call.
Dial audio endpoints
separately from video
endpoints.
Calling
EN-15575
When a SoundStation IP 7000
phone is connected to a
RealPresence Group Series
system, blast dialing endpoints
may fail.
Disconnect the
SoundStation IP 7000
before making the call.
Calling
EN-7484
The RealPresence Group Series
system does not display people
video during video playback
when RealPresence Media Suite
dials out to the RealPresence
Group Series system.
Place calls from the
RealPresence Group
Series system.
Polycom, Inc.
Workaround
24
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Calling
GS-16896
If a RealPresence Group system
is in an SVC conference and the
downlink bandwidth is 256k or
less, the SVC call might be
disconnected after a few minutes.
Calling
GS-9293
When placing calls through an
ISDN gateway, the system
cannot dial line rates that are
multiples of 56 kbps.
RealPresence Group systems
only support call rates that are
multiples of 64 kbps.
Cameras
EN-12638
When an EagleEye 1080 or
EagleEye II camera is connected
to the RealPresence Group
Series system, the camera
selects resolution over frame
rate.
Cameras
GS-8418
When changing the Country
setting from a PAL to NTSC
country, or vice versa, on a
RealPresence Group system that
is attached to an EagleEye 1080
camera, the system must be
restarted before the change takes
effect on the camera.
Cisco
GS-21963
When a RealPresence Group
500 is in an encrypted SIP call
registered over TLS to a Cisco
VCS, and the system places a
SIP call to a RealPresence Group
700 system, the RealPresence
Group 700 system may not
receive video from the
RealPresence Group 500
system.
On the web interface of the
RealPresence Group 500,
go to Admin Settings >
Network > IP Network >
SIP and enable the Force
Connection Reuse setting.
Cisco
GS-24645
When a RealPresence Group
system connects to a Cisco
C-Series system in a H.323
encrypted conference call, loud
screeching audio may be heard
when the Cisco C-series
encryption KeySize is set to
Min1024bit.
On the Cisco C-series
system, set Encryption
KeySize to Max1024bit
(the default).
Polycom, Inc.
Workaround
Use Resolution or upgrade
to an EagleEye III or
EagleEye IV camera.
25
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Workaround
Cisco
GS-601
Content does not work when a
RealPresence Group system is in
a SIP call with a Tandberg MXP
system.
Instead of using the SIP
protocol, use H.323.
Configuration
EN-10678
If dual stack (IPv4 and IPv6) is
enabled, The RealPresence
Group Series system fails to roll
from an IPv4 to an IPv6 address.
Enter an IPv6 DNS sever
address as the first DNS
entry when dual stack is
enabled.
Configuration
EN-10869
If the SIP registrar password
included a backslash character,
RealPresence Group systems
might have failed to register with
the SIP server.
Do not use the "\"
character in the SIP
registrar password.
Configuration
EN-10984
If you enter an incorrect system
password, then change the Lock
Port After Failed Login setting in
the web interface, the system is
locked out after the third
password attempt, regardless of
the setting value.
Configuration
EN-12795
The Picture-In-Picture
configuration option is only
applicable when Tracking mode
is set to Frame Speaker, but the
option is available to change for
all Tracking modes even though it
is not applicable.
Content
EN-10990
When a RealPresence Group
system shares content in a long
duration, multi-point call, the
content may be sent over the
people channel instead of the
video channel.
Content
EN-14150
Sometimes, the RDP content is
presented in PIP layout mode
instead of full screen mode on
monitor-1 when monitor-2 is
turned off.
Content
EN-16042
When an audio-only
point-to-point SIP call between
two RealPresence Group Series
systems is escalated to a video
call, and then a user starts
content, content is sent over the
people channel.
Polycom, Inc.
Disconnect the call, redial
the call, and restart
content.
Initiate a point-to-point
video call then share
content.
26
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Workaround
Content
GS-15020
When a RealPresence Group
Series system is configured with
TIP enabled and joins a
TIP-aware RealPresence
Collaboration Server conference,
content sent from the
RealPresence Group system is
played on the People channel.
On the web interface, go to
Admin Settings > Network
> Dialing Preference >
Dialing Option and disable
the TIP setting.
Content
GS-23968
In an RMX call, if you switch
content from People+Content IP
to VisualBoard, content might not
launch on the first try.
Relaunch VisualBoard to
show content.
Content
GS-32296
In a multipoint call hosted by a
RealPresence Group Series
codec while sharing content, the
Call Statistics screen may take up
to 20-second to refresh.
Content
GS-32662
On the Polycom RealPresence
Group Series 500 system, the
monitor-1 displays RDP content
based on the monitor profile is set
when detected. However,
monitor-2 displays RDP content
even though the monitor profile is
not set to receive content when
detected.
Content
GS-9043
Sharing content on a
RealPresence Group system by
using a 1280 x 1024 resolution
with a 85 Hz refresh rate is not
supported.
Use a refresh rate of 60 Hz
or 75 Hz.
Directories/Address
Books
EN-12600
If contacts were imported from a
RealPresence Group Series
system running a software
version earlier than 6.1.0, when a
user calls one of the imported
contacts, a call failed message is
displayed on the RealPresence
Touch device even though the
call connects.
Import contacts to a
system with software 6.1.0
or later.
Polycom, Inc.
27
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Directory
GS-20379
Directory entries imported from
RealPresence HDX systems to
RealPresence Group systems
using the Directory Import/Export
feature do not maintain the
RealPresence HDX Directory
grouping structure.
General
GS-12796
A Chinese user name is not
supported in LDAP connections.
Hardware
EN-14156
The USB 3.0 ports on the
backpanel of RealPresence 700
systems do not support USB
headsets
Interoperability
EN-10837
After a DNS failure during a
point-to-point call between
RealPresence Trio and
RealPresence Group Series, the
RealPresence Trio does not
automatically disconnect from the
call.
Manually disconnect
RealPresence Trio from
the call.
Interoperability
EN-12773
When a RealPresence Group
Series system is registered with
Lync 2013, you cannot place a
video call to a contact's
voicemail.
Place an audio call to the
voicemail.
Interoperability
EN-14151
In Unify server environments,
users cannot resume a held call
on a RealPresence Group Series
system after it was transferred.
Do not transfer calls.
Interoperability
EN-14154
When in a point-to-point SIP call
using Microsoft remote desktop
registered to the RealPresence
DMA system, RealPresence
Group Series systems registered
to Lync disconnect after pressing
Hold on RealPresence Group
Series systems.
Interoperability
EN-15639
Video resolution on the
RealPresence Group Series
system may be lower than
expected in a point-to-point SIP
call between the system and the
Lync client for Mac.
Polycom, Inc.
Workaround
Place the call from the
Lync client.
28
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Workaround
Interoperability
EN-15815
Escalating a SIP point-to-point
audio call to a video call between
the RealPresence Group Series
system and the Lync client on a
Mac computer causes the Lync
client to crash.
Place the video call from
the Lync client.
Interoperability
EN-7517
When dialing multiple Skype for
Business clients at the same
time, the call connects as
audio-only.
Set the dialing preference
to SIP. In Office 365
environments, disable
H.323.
Interoperability
GS-24332
If a RealPresence Group system
is dynamically managed by
RealPresence Resource
Manager and the host name of
the RealPresence Group system
is longer that 64 bytes, logging in
through the web interface may
fail.
Make sure the host name
of the RealPresence Group
system, including the
domain, is less than 64
bytes.
LifeSize
GS-12496
If a LifeSize Team 220 system is
the first system called in a SIP
conference call, video is not
received from the LifeSize
system.
Either do not dial the
LifeSize system first, or dial
the system at a very low
call rate, such as 384 kbps.
Logging
GS-21913
Users can enter special
characters into a CSR field and
receive no notification of an
invalid entry on RealPresence
Group systems. This results in a
certificate request failure.
Microsoft
GS-23632
If the presenter in a MeetNow call
mutes the conference and the
RealPresence Group system
participant tries to unmute, the
RealPresence Group system
participant will not receive a
notification that they cannot
unmute the call.
Microsoft
GS-24545
RealPresence Group systems do
not display scroll bars when
scrolling through Microsoft Lync
or Skype for Business content.
Monitors
GS-25845
After a softupdate, displays might
remain on if the sleep timer is set
to less than three minutes.
Polycom, Inc.
Request the presenter
unmute the call.
Do not set the codec sleep
timer to less than three
minutes.
29
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Workaround
Monitors
GS-28149
On some touch monitors, the
USB connection is disabled when
the display goes into sleep mode.
This results in the touch monitor
not being recognized by the
RealPresence Group system
when it comes out of sleep mode,
or when it is powered up. To fix
this issue, disconnect the monitor
from the RealPresence Group
system and then reconnect it.
Alternately, power off and on the
touch monitor.
If possible, deactivate the
USB sleep configuration on
the touch monitor.
Monitors
GS-28171
On RealPresence Group 300 and
310 systems, the touch user
interface is not enabled by
default.
In the system’s web
interface, activate the dual
monitor option.
Monitors
GS-8188
On the RealPresence Group 700
system, the output display is
always black when Monitor 1 is a
VGA monitor with a Sleep setting
of No Signal. If Monitor 2 and
Monitor 3 are VGA monitors and
the Sleep setting is No Signal, the
system does not send a signal to
those monitors when it goes to
sleep.
Peripherals
EN-14153
System information and user
settings are not available when
the RealPresence Touch is not
paired.
Peripherals
EN-11141
When upgrading a RealPresence
Group system from a software
version prior to 6.0.0, and has an
admin password enabled, a
RealPresence Touch device does
not automatically pair with the
system when upgrading to
version 6.0.0 or later.
Provisioning
GS-19239
While in a TIP call, the bandwidth
reported by the Primary codec is
an aggregate of all three codecs
and not only the Primary codec.
Polycom, Inc.
30
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Workaround
Radvision
GS-17405
When a RealPresence Group
system and a Radvision Scopia
XT1000 are registered to a DMA,
and the RealPresence Group
system starts sending content
before the Radvision system
does, the Radvision system
cannot send content.
Stop sending content from
the RealPresence Group
system, and then start
sending content from the
Radvision Scopia XT1000
system.
RealPresence Touch
GS-22650
Logging out of the RealPresence
Touch web interface does not
function properly in a Firefox or
Chrome browser.
Clear the browser cache or
use a different browser,
such as Internet Explorer.
Remote Control
GS-15678
These 6 buttons found on the
HDX remote control do not
function with a RealPresence
Group system:
• Play
• Stop
• Pause
• Record
• Forward
• Rewind
Use the API button
command.
Security
GS-21618
When SSH is disabled on the
RealPresence Group system,
connection is still allowed to enter
username and password. This is
not consistent with Telnet
operation. Entering a password
does give the correct Access
Denied notification with SSH
disabled.
Security
GS-27301
When using the onscreen
keyboard to enter a password on
a RealPresence Centro system,
the key presses display on all the
monitors.
Setup Wizard
GS-13961
When running the setup wizard
on a RealPresence Group
system, a VGA component
monitor is not detected
automatically.
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Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Software Update
GS-25821
When the RealPresence Touch
platform software is downgraded
using a USB device or using the
Polycom link, the downgraded
software version is installed with
the factory restore image.
SoundStation IP 7000
GS-13406
When using a SoundStation IP
7000 conference phone attached
to a RealPresence Group system
for an audio call, an incoming
video call to the RealPresence
Group system might result in the
audio call being put on hold with
no way of retrieving or hanging
up the call.
SoundStation IP 7000
GS-21059
When a RealPresence Group
system is in a call with a
SoundStation IP 7000 conference
phone and places the call on
hold, only the video is held. The
audio is still active.
SoundStation IP 7000
GS-25764
When using a SoundStation IP
7000 conference phone
connected to a RealPresence
Group system to make a video
call and an then audio call, if the
video call is disconnected, the
local interface shows no active
calls. You must disconnect the
active audio call using the
SoundStation IP 7000 phone.
USB
GS-24467
Only one USB storage device can
be connected to one host port on
a RealPresence Group system,
whether it is connected directly or
through a hub.
USB
GS-25071
If you have accessed content
from a USB storage device while
in MSM mode, and then start a
new VisualBoard application
session, you may sometimes see
the content from the USB storage
device from the previous session
although the USB storage device
is no longer connected.
Polycom, Inc.
Workaround
32
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
Workaround
USB
GS-8186
The RealPresence Group 700
system only supports USB
factory restore or downgrade
from the front panel USB.
Restoring or downgrading the
system from the rear panel USB
port is not supported.
Use the front panel USB
port to perform a factory
restore or downgrade.
User Interface
EN-10847
In a SIP multipoint conference
call with more than 2 participants,
the RealPresence Touch device
may not display all available
video layouts.
Use the remote control to
view all the available
layouts on the system.
User Interface
EN-10956
On some touch monitors, the
virtual keyboard may not display
during a call on RealPresence
Group 500, and 700 systems.
End and redial the call.
User Interface
EN-11236
The help desk number may
display as a regular PSTN call on
the participant list.
User Interface
EN-14148
After completing the setup
wizard, the Hello screen flashes
and hear the welcome sound
before the logon screen displays.
User Interface
EN-15344
EN-15433
If a call is active at midnight, the
web interface displays an
inaccurate value for the total time
in a call under System Usage.
User Interface
EN-15638
Occasionally, after a call has
ended, a black screen displays
on the RealPresence Group
Series system.
Press any button on the
remote control or wait for
the system to wake up.
User Interface
EN-15879
The “Log Stamp” Polycom lab
feature does not display in the
web interface.
Uncheck then recheck the
“Enable Polycom Labs
Feature” checkbox.
User Interface
EN-7490
Far-end camera presets are not
available on RealPresence
Touch.
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33
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Known Issues in Version 6.1.0
Category
Issue ID
Description
User Interface
GS-23862
If the monitor display is set to No
Signal and the RealPresence
Group system is set to go to
sleep by pressing and holding the
hangup button, and you manually
put the system to sleep using the
remote control, you will not see a
notification that the system is
going to sleep.
Video
EN-7514
The Macintosh client displays
jerky video in calls to a
RealPresence Group Series
system.
Video
GS-22127
The video aspect ratio for a
Polycom HDX system is different
from the other participants when
a Sony XG80 participates in a
multipoint call hosted by a
RealPresence Group system.
Video
GS-24574
If you terminated a just initiated
call and promptly dialed another
call, the far end system might not
see the secondary and tertiary
video from the near end system.
Web Interface
GS-24975
The list of participants for a mixed
endpoint call with an internal
MCU may differ from the Hangup
list.
Workaround
Place the call from the
RealPresence Group
Series system.
This document includes known issues for RealPresence Group systems deployed in Avaya, Broadsoft, IBM,
Siemens, Microsoft, and Cisco environments. For more information about those environments, refer to the
Polycom release notes for those solutions at
http://support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/index.html.
Other Known Issues
Microsoft Office 365
When migrating an Office 365 on-premises account to online, the system’s local or web interface may
indicate that it is registered when the process has not yet completed on the server end. If a system is not
able to make a call after migration, wait a few minutes and try again. The migration process can take 30
minutes or more to complete.
Prior to registering an Office 365 account with a RealPresence Group system that is set to auto
configuration, you must make sure the server and proxy addresses have been cleared. If you have entered
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Release Notes
Polycom RealPresence Group Series - Version 6.1.0
specific server addresses into the address fields Registrar server and Proxy server at Admin Settings >
Network > IP Network > SIP, before you change the SIP Server Configuration setting from Specify to Auto,
you must clear the address fields and then click Save. If the server fields are not cleared, SIP registration
might fail.
Cn Attribute Searches
RealPresence Group systems do not support cn (common name) RealPresence Resource Manager
attribute searches. When cn searches are performed, the system automatically uses displayname
instead.
Samsung SyncMaster TA350 Monitor
When a Samsung SyncMaster TA350 monitor is connected to a RealPresence Group system as a second
monitor and the Dual Display option is enabled in the web interface, the brightness controls on the second
monitor do not work. As a workaround, disconnect the HDMI cable from the Samsung SyncMaster TA350
monitor and then reconnect it.
Wireless Mice
Wireless mice that are connected to RealPresence Group systems may not function properly with the
VisualBoard application and are not recommended.
Camera 2 and VisualBoard CSC Usage
Camera 2 and the VisualBoard application share a single color space converter (CSC). If a CSC is used for
VisualBoard, it cannot simultaneously be used for camera 2 as people.
Hardware and Software Requirements
The following sections list the supported hardware and software versions when integrating accessories and
peripherals with RealPresence Group systems.
Integrating a Polycom SoundStation IP 7000
Conference Phone
To integrate a Polycom SoundStation IP 7000 conference phone with a RealPresence Group system, use
the following software versions.
SoundStation IP 7000 Phone Software Version
RealPresence Group System Software Version
4.0.11 and Updater 5.0.11
5.1.2, 6.0.0, 6.0.1, 6.1.0
4.0.7 and Updater 5.0.5
4.3.0, 4.3.1, 4.3.2, 5.0.0, 5.0.1, 5.0.2, 5.1.0, 5.1.1
4.0.6 and Updater 5.0.x
4.2.0
4.0.4 and Updater 5.0.x
4.1.3, 4.1.3.2
Polycom, Inc.
35
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
SoundStation IP 7000 Phone Software Version
RealPresence Group System Software Version
4.0.4 and BootRom 5.0.1
4.1.1, 4.1.1.1
4.0.3F and BootRom 5.0.1
4.0.1, 4.0.2
4.0.2 Revision B and BootRom 5.0.1
4.0.0, 4.0.0.1
Integrating Polycom Touch Devices
To integrate a RealPresence Touch or Polycom Touch Control with a RealPresence Group system, you must
use a compatible software version.
When you downgrade the RealPresence Group Series system software and pair with a Polycom
RealPresence Touch system, the software on the RealPresence Touch device is automatically downgraded
to a compatible version. However, the RealPresence Touch platform version 2.0 software may not be
downgraded automatically to version 1.0. To downgrade from version 2.0 to version 1.0, you must use a
USB storage device or manually initiate a downgrade from a server repository that includes version 1.0.
Polycom RealPresence Touch
The RealPresence Touch, after pairing with RealPresence Group Series, verifies the compatibility of the
RealPresence Touch panel software and requests a software update. Polycom recommends that you
update the software on RealPresence Touch to match the Group Series software. The RealPresence Touch
operating system software version does not have to match the RealPresence Touch panel software version,
however, Polycom recommends that you use the latest operating system software. The RealPresence
Touch operating system software can be updated through the administration pages on the RealPresence
Touch or through the RealPresence Touch web interface.
When you downgrade the RealPresence Group Series system software, the Polycom RealPresence Touch
software is automatically downloaded to a compatible version after being paired. However, the
RealPresence Touch platform version 2.0 might not automatically downgrade to version 1.0. In this case, to
manually downgrade from version 2.0 to 1.0, you must use a USB storage device or initiate a downgrade
from a server repository that includes version 1.0.
Polycom Touch Control
The first three numbers of the Polycom Touch Control software version must match the first three numbers
of the RealPresence Group Series software version. For example, Polycom Touch Control software version
4.1.1 is compatible with RealPresence Group Series software versions 4.1.1 and 4.1.1.1.
Integrating EagleEye Producer
Updates to EagleEye Producer software are included with the RealPresence Group system software
updates. To integrate your EagleEye Producer, connect it to the RealPresence Group system before you
run a software update. The software update program detects the EagleEye Producer and updates it if
necessary. No license number or key code is needed to update the EagleEye Producer.
EagleEye Producer must run a software version that is compatible with the software version on the
RealPresence Group system to function properly. EagleEye Producer version 1.2 is compatible with version
Polycom, Inc.
36
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
6.0.0 and higher of RealPresence Group Series. For more information, refer to the current Polycom
Supported Products matrix at Polycom Service Policies.
Interoperability
Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two
systems, each end transmits audio and video using algorithms supported by the other end. In some cases,
a system might transmit a different algorithm than it receives. This process occurs because each system
independently selects the optimum algorithms for a particular call, and different products might make
different selections. This process should not affect the quality of the call.
Note: For more information about using Polycom RealPresence Group Systems as part of a
Polycom-partner product solution, refer to the Polycom-partner product deployment guides available
at support.polycom.com.
Products Tested in this Release
Polycom RealPresence Group Systems are tested extensively with a wide range of products. The following
list is not a complete inventory of compatible equipment. It simply indicates the products that have been
tested for compatibility with this release. For Polycom peripherals that are compatible with the
RealPresence Group systems, refer to Hardware and Software Compatibility.
Polycom strives to support any system that is standards-compliant and investigates reports of Polycom
systems that are not interoperable with other vendor systems.
Note: Polycom recommends that you upgrade all of your Polycom systems with the latest software
versions. Any compatibility issues may already have been addressed by software updates. Go to
PolycomService/support/us/support/service_policies.html to see the Current Polycom Interoperability
Matrix.
Product
Interoperable Versions
Management Systems and Recorders
Polycom RSS™ 4000
8.5.4
Polycom® RealPresence® Access Director™
4.2.4
Polycom® RealPresence® Media Suite™
2.7.0
Polycom® RealPresence® Distributed Media Application™
7000
6.4.1.1
Polycom® RealPresence® Resource Manager
10.0.1
Gatekeeper, Gateways, External MCU, Bridges, Call Managers
Avaya Aura® Communication Manager
R017x.00.0.441.0
Avaya Aura® Session Manager
7.0.0.0.0.700007
Polycom, Inc.
37
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Product
Interoperable Versions
Cisco® TelePresence® Video Communication Server (VCS)
X8.8.1
BroadSoft Server
R21.sp1_1.551
Sonus SBC
05.00.02-R000
Cisco Unified Communications Manager
11.5.1
Codian 4505 MCU
4.5 (1.85)
Cisco 3241 Gateway
2.2 (1.114)
Cisco 5310 MCU
4.5 (1.85)
Cisco 8710 MCU
4.2 (4.18)
OpenScape Voice
V8 R1.47.1
OpenScape UC
V7 R3.0.11
OpenScape SBC
V8 R1.12.00
OpenScape Branch
V8 R1.02.00
Polycom® RealPresence® Collaboration Server 1500
8.5.12
Polycom® RealPresence® Collaboration Server 1800/4000
8.7.3
Polycom® RealPresence® Collaboration Server 800, Virtual
Edition
8.7.3
Polycom® RealPresence® Collaboration Server Gateway
8.7.3
Radvision® Scopia® 100 P10 Gateway1
5.7.2.1.47
Radvision® ECS Gatekeeper
7.7.0.0.27
Endpoints
Avaya Scopia XT5000
8.3.2.534
Avaya Scopia XT7000
8.3.2.225
BroadSoft BroadTouch Business Communicator (BTBC) Windows
21.5.1.1179
BroadSoft BTBC - iOS
22.0.1.5871
BroadSoft BTBC - Android
21.5.4.5513
Cisco 9971
sip9971.9-4-2sr2-2
Cisco C20, C40, C90
7.3.7
Cisco DX70/DX650
10-2-5-212
Cisco DX80
ce8.2.1
Polycom, Inc.
38
Release Notes
Product
Polycom RealPresence Group Series - Version 6.1.0
Interoperable Versions
Cisco E20
4.1.7
Cisco EX90
7.3.7
Cisco SX10, SX20, SX80
8.2.2
Huawei TE40
2.0.600
Huawei TE30
2.0.600
LifeSize® SoftPhone
8.1.12
LifeSize® Express 220
5.0.9 (2)
LifeSize® Team 220
5.0.9 (2)
LifeSize® ICON 600
2.9.0
LifeSize® Passport
4.12.0
Polycom HDX Systems
3.1.11
Polycom Concerige Solution
Phase 1
Polycom ® RealPresence Centro™
6.0.1
Polycom® RealPresence® Debut™
1.2.1
Polycom® RealPresence® Mobile Android
3.7.0
Polycom RealPresence® Mobile IOS
3.7.0
Polycom® RealPresence® Desktop for Windows®
3.7.0
Polycom® RealPresence® Desktop for Mac®
3.7.0
Polycom® Immersive Telepresence (ITP) Series
3.1.4
Polycom® RealPresence Immersive Studio™
6.1.0
Polycom® RealPresence® OTX® Studio
6.1.0
Polycom® SoundPoint® IP 650
4.0.7
Polycom® SoundStructure®
1.7.2
Polycom® VVX® Business Media Phones
5.5.1.11526
Radvision Scopia XT1000
2.5.416
Sony PCS-1
3.42
Sony PCS-G50
2.72
Sony PCS-TL50
2.42
Polycom, Inc.
39
Release Notes
Product
Polycom RealPresence Group Series - Version 6.1.0
Interoperable Versions
Sony PCS-XG80
2.46
Sony PCS-XG100
1.6
TANDBERG 1700 MXP
F9.3.4
TANDBERG Edge95 MXP
F9.3.4
TANDBERG T150
L6.1
Unify OpenStage 60/80
V3 R4.10.0 SIP 160728
OpenScape UC
V7 R1.46.18 (70.1.46.0018)
Peripherals
1
Polycom ISDN Gateway
1.0.0.77
Polycom EagleEye Producer
1.2.1
Polycom EagleEye Director
2.2
Polycom EagleEye Director II
1.0.0
Polycom RealPresence Touch
6.1.0 Panel software
2.1.0 Operating System software
Polycom Touch Control
6.1.0
VisualBoard Application
4.1.3 software and later
The RealPresence Group Series systems do not receive video from the Radvision Scopia 100 P10 gateway.
Microsoft Interoperability
The RealPresence Group systems support interoperability with the following Microsoft software versions.
Product Name
Version
Microsoft Skype for Business Server 2015
6.0.9319.272
Microsoft Lync Server 2013
5.0.8308.977
Microsoft Exchange Server 2013
15.00.1130.007
Microsoft Skype for Business online
Versions updated regularly and hosted by
Microsoft
Microsoft Exchange Server Online
Versions updated regularly and hosted by
Microsoft
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Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Note: RealPresence Group Series does not support interoperability with Lync 2010 clients in Internal
MCU and AVMCU calls.
Cisco and TIP Interoperability
The RealPresence Group systems support interoperability with the following Cisco equipment and TIP
protocols:
● Cisco TelePresence System 1.10.15 (4) interoperability (People video 1080p resolution at 30 Hz;
content frame rate for XGA at 5 fps)
● Cisco TelePresence System next generation interoperability with TIP Version 7
● Cisco TX Series Version 6.1.12
● Cisco IX5000 Version 8.1.2 (12)
● Cisco TelePresence Server 4.2 (4.18)
The following features are not supported in this release:
● Media encryption through Datagram Transport Layer Security (DTLS) or Standard SRTP (SDES)
● Secure registration to Cisco Unified Communications Manager.
VisualBoard Interoperability
The VisualBoard application is an integrated application that is supported on all Polycom® RealPresence®
Group Series systems. If you have not yet enabled the VisualBoard application, refer to the Polycom
RealPresence Group Series Administrator Guide at support.polycom.com.
Third Party Cameras
For Third-Party Cameras connected to a RealPresence Group Series system, Pan, Tilt, and Zoom are supported,
however, the cameras may not accurately respond to and move into preset camera positions. Advanced camera
functionalities such as Backlight Compensation, White Balance, and Brightness and Color Saturation are not supported.
Polycom, Inc.
41
Release Notes
Polycom RealPresence Group Series - Version 6.1.0
Copyright Information
Copyright© 2017, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
OpenSourceVideo@polycom.com.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocumentationFeedback@polycom.com.
Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads,
product documents, product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc.
42
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