SMART kapp iQ board user`s guide

SMART kapp iQ board user`s guide
smarttech.com/docfeedback/170812
USER’S GUIDE
FOR SMART KAPP iQ™ 55, 65, 65-V2 AND 75 BOARDS
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMART Support.
Serial number:
Date of purchase:
この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ
う要求されることがあります。
VCCI-A
Trademark notice
SMART amp, SMART kapp, SMART kapp iQ, Pen ID, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMART Technologies ULC in the U.S. and/or other countries. Apple, App Store, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other
countries. Google, Google Play, Android and Chrome are trademarks of Google Inc. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of
such marks by SMART Technologies ULC is under license. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2016 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
08/2016
smarttech.com/kb/170812
Important information
WARNING
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Failure to follow the installation instructions shipped with the board could result in injury and
product damage which may not be covered by the warranty.
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Do not open or disassemble the board. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
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Do not stand (or allow children to stand) on a chair to touch the surface of the board. Rather,
mount the product at the appropriate height.
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To reduce the risk of fire or electric shock, do not expose the board to rain or moisture.
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If the board requires replacement parts, make sure the service technician uses replacement
parts specified by SMART Technologies or parts with the same characteristics as the
original.
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Ensure that any cables that cross the floor to the board are properly bundled and marked to
avoid a trip hazard.
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Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
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Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
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Use only extension cords and outlets that can fully accommodate the board’s polarized
plug.
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Use the power cable provided with the board. If a power cable is not supplied, contact your
supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.
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If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
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Do not move or mount the board by connecting rope or wire to its handles. The board is
heavy, and failure of the rope, wire or handle could lead to injury.
l
i
Use only VESA®-approved mounting hardware.
smarttech.com/kb/170812
IMPORTANT INFORMATION
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Disconnect all of the board’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
l
o
The power cable or plug is damaged
o
Liquid is spilled into the board
o
Objects fall into the board
o
The board is dropped
o
Structural damage, such as cracking, occurs
o
The board behaves unexpectedly when you follow operating instructions
The pens on this product use an adhesive containing nonylphenol ethoxylate, a candidate
substance of very high concern under the EU REACH Regulation (EC) 1907/2006.
‫ﺘﺴﺘﺨﺪم اﻷﻗﻼم اﻟﻤﻮﺟﻮدة ﻓﻲ ﻫﺬا اﻟﻤﻨﺘﺞ ﻤﺎدة ﻻﺻﻘﺔ ﺘﺤﺘﻮي ﻋﻠﻰ ﻨﻮﻨﻴﻠﻔﻴﻨﻮل‬
‫ وﻫﻲ ﻤﺎدة ﻤﺮﺷﺤﺔ أن ﻴﻜﻮن ﻟﻬﺎ ﺨﻄﻮرة ﻛﺒﻴﺮة وﻓﻘًﺎ ﻟﻼﺋﺤﺔ‬،‫إﻴﺜﻮﻛﺴﻴﻼت‬
REACH ‫( ﻟﻼﺘﺤﺎد اﻷوروﺒﻲ رﻗﻢ‬EC) 1907/2006.
이 제품의 펜은 EU REACH Regulation (EC)
1907/2006에 의해 고위험성우려 후보물질로 지정된
노닐페놀 에톡시레이트가 함유된 접착제를 사용합니
다.
Las plumas de este producto utilizan un adhesivo que
contiene etoxilato de nonilfenol, una sustancia candidata Voor de stiften in dit product wordt gebruik gemaakt van
de muy alto riesgo según el Reglamento REACH de la UE een kleefstof met nonylfenolethoxylaat, een
(CE) 1907/2006.
zeerzorgwekkende stof op dekandidaatslijst volgens de
Europese REACH-richtlijn (EG) 1907/2006.
Pera na tomto produktu využívají lepidlo obsahující
nonylfenol ethoxylát, což je dle nařízení (ES) REACH
Pennene som følger med dette produktet bruker et
1907/2006 látka vzbuzující mimořádné obavy.
klebestoff som inneholdernonylfenoloksetylat, et stoff
det er ytret stor bekymring for iEU REACH Regulation
Pennene på dette produkt anvender et klæbemiddel der
(EC) 1907/2006.
indeholder nonylphenolethoxylat, et stof der er særligt
problematiske under EU REACH forordningen (EF)
Pióra na tym produkcie używają kleju zawierającego
1907/2006.
etoksylan nonylofenolu, substancję z listy kandydackiej
wzbudzającą duże obawy na mocy unijnego
Die Stifte dieses Produkts verwenden einen Klebstoff mit
Rozporządzenia REACH (WE) 1907/2006.
Nonylphenolethoxylat, einem Stoff der nach Artikel 59
der Verordnung (EG) Nr. 1907/2006 (REACH) auf der
As canetas neste produto usam um adesivo contendo
Liste der Stoffe mit einem beträchtlichen Risiko steht.
nonilfenol etoxilado, uma substância candidata que
suscita elevada preocupação no âmbito do
Οι πένες αυτού του προϊόντος χρησιμοποιούν μια
regulamento EU REACH (EC) 1907/2006.
κολλητική ουσία που περιέχει αιθοξυλιω μένη
εννεϋλοφ αινόλη, μια υποψ ήφ ια ουσία που προκαλεί
В пишущих ручка х да нного изде лия исполь зуе тся
πολύ μεγάλη ανησυχία σύμφ ω να με τον Κανονισμό
кле й, соде ржа щий оксиэтилирова нный нонилф е нол
REACH της ΕΕ (ΕΚ) 1907/2006.
―ка ндида т на включе ние в списки особо опа сных
ве ще ств в соотве тствии с Ре гла ме нтом ЕС
Los rotuladores de este producto emplean un adhesivo
относите ль но пра вил ре гистра ции, оце нки,
que contiene etoxilato de nonilfenol, una sustancia
са нкционирова ния и огра ниче ния исполь зова ния
candidata de gran preocupación según la regulación
химиче ских ве ще ств (REACH) 1907/2006.
REACH de la UE (CE) 1907/2006.
Pisala na tem izdelku uporabljajo lepilo, ki vsebuje
Tämän tuotteen kynissä on liimaa, joka sisältää
nonilfenol etoksilat, ki se uvršča med snovi, ki morda
nonyylifenolietoksylaattia, joka on erityinen huolenaihe
vzbujajo zelo veliko skrb v skladu z Uredbo EU (ES)
EU REACH-asetuksen (EY) 1907/2006 mukaan.
1907/2006 REACH.
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IMPORTANT INFORMATION
Les crayons de ce produit utilisent un adhésif contenant
des éthoxylates de nonylphénol, substance
extrêmement préoccupante en vertu du règlement
REACH de l'UE (CE) 1907/2006.
De inkluderade pennorna för denna produkt använder
ett bindemedel som innehållernonylfenoletoxylat, som
är föremål för bekymmer enligt EU REACH förordning
(EG) 1907/2006.
Ezen a terméken a tollak egy nonil-fenol-etoxilátot
tartalmazó ragasztót használnak. Ez az anyag az
1907/2006/EK REACH-rendelet értelmében különös
aggodalomra okot adó.
Bu üründeki kalemler, AB REACH Yönetmeliği(EC)
1907/2006 uyarınca son derece endişe uyandıran
madde adayı nonilfenol etoksilat içeren bir yapıştırıcıyı
kullanmaktadır.
Le penne di questo prodotto utilizzano un adesivo
contenente etossilato di nonilfenolo, una sostanza
candidata estremamente problematica ai sensi del
regolamento REACH dell'UE (CE) 1907/2006.
本产品所用之墨笔采用之黏胶含有壬基酚聚氧乙烯醚
(nonylphenol ethoxylate),根据欧盟REACH法规
(EC)1907/2006,此化学物为极受关切化学物名单上
之候选化学物之一。
この製品のペンには、EUのREACH規則(EC)No
1907/2006で定められている高懸念物質候補であるノ
ニルフェノールエトキシレートを含む接着剤が使用
されています。
本產品所用之墨筆採用之黏膠含有壬基酚聚氧乙烯醚
(nonylphenol ethoxylate),根據歐盟 REACH 法規 (EC)
1907/2006,此化學物為極受關切化學物名單上之候選
化學物之一。
CAUTION
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Before you clean the board’s screen, shut down or disconnect the computer. Otherwise,
you may scramble the desktop icons or inadvertently activate applications when you wipe
the screen.
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Avoid setting up and using the board in an area with excessive levels of dust, humidity and
smoke.
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Dust buildup on the camera windows and reflective tape will degrade touch performance.
SMART recommends that you inspect the camera windows and reflective tape for buildup
and clean weekly.
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Make sure an electrical socket is near the board and remains easily accessible during use.
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The board should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the board.
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The accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC 60950-1.
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IMPORTANT INFORMATION
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You must connect the USB cable that came with the board to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must
be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for
CSA/UL 60950. This is for operating safety and to avoid damage to the board.
IMPORTANT
l
The following are the maximum power requirements for the board (including the power
requirements for the accessory slot):
Model
l
Power requirements
SMART kapp iQ™ 55
90V to 240V AC, 50 Hz to 60 Hz, 134 W
SMART kapp iQ 65
100V to 240V AC, 50 Hz to 60 Hz, 199 W
SMART kapp iQ 65-V2
100V to 240V AC, 50 Hz to 60 Hz, 189 W
SMART kapp iQ 75
100V to 240V AC, 50 Hz to 60 Hz, 315 W
For additional requirements and other information, refer to the board’s specifications (see
Resources for decision makers on page 8).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:
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Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and receiver.
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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
5.15–5.25 GHz frequency band operation is restricted to indoor use only. Outdoor operations in the 5150~5250 MHz are
prohibited.
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IMPORTANT INFORMATION
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.
Note: The country code selection is for the non-U.S. model only and is not available to all U.S. models. Per FCC regulations, all
Wi-Fi products marketed in U.S. must be fixed to U.S. operation channels only.
Industry Canada statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son
fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce
dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
Caution
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to
co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the
e.i.r.p. limit; and
(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for
point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 52505350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Avertissement
Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions
susmentionnées, notamment :
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de
réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se
conformer à la limite de p.i.r.e.;
(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de
p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.
(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars
pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
Radiation exposure statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20 cm between the radiator and your body.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.
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Contents
Important information
Federal Communication Commission interference statement
Industry Canada statement
Chapter 1: Welcome
About this guide
About the board
About the SMART kapp app
About SMART software
Resources for users
Resources for others
i
iv
v
1
1
2
7
7
8
8
Chapter 2: Starting the board
11
Chapter 3: Connecting a guest computer
13
Connecting a computer to the AM30 appliance
Connecting a computer to the board
Chapter 4: Connecting to a network
Connecting to a Wi-Fi network
Connecting to a wired network
Chapter 5: Using the launcher
Opening the launcher
Closing the launcher
Adding or removing applications from the launcher
Using the Whiteboard on the SMART kapp iQ board
Using the Whiteboard
Using Workspaces
Using Browser
13
13
15
15
15
17
17
18
18
18
18
20
21
Chapter 6: Troubleshooting
23
Chapter 6: Basic troubleshooting
23
What the indicator icons mean
Troubleshooting the app
Resolving issues with amp
Resolving issues with the Browser
Appendix A: Hardware environmental compliance
Waste Electrical and Electronic Equipment (WEEE)
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23
24
25
25
27
27
CONTENTS
Batteries
More information
Index
viii
27
27
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Chapter 1
Welcome
About this guide
About the board
Models
Specifications
Components
Screen
Cameras and reflective tape channel
Front control panel
Pens with erasers
Presence detection sensor
Speakers
USB receptacle
Accessory slot
About the SMART kapp app
About SMART software
Resources for users
Training
Support center and knowledge base
Resources for others
Resources for decision makers
Resources for installers
Resources for administrators
This chapter introduces SMART kapp iQ boards, the SMART kapp app and this guide.
About this guide
This guide explains how to use the SMART kapp iQ board and the SMART kapp app.
This guide is intended for individuals who use boards in their organizations. Other documentation
and resources are available for individuals who install and maintain boards.
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1
2
2
2
2
3
3
4
5
6
6
6
6
7
7
8
8
8
8
8
8
9
CHAPTER 1
WELCOME
About the board
The SMART kapp iQ board features SMART’s proprietary DViT® (Digital Vision Touch) technology
on an LCD screen with e-LED backlight.
Models
Four models of SMART kapp iQ board are available:
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SMART kapp iQ 55
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SMART kapp iQ 65
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SMART kapp iQ 65-V2
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SMART kapp iQ 75
Differences among these models are noted in this guide.
Specifications
Refer to the board’s specifications for detailed technical information, including product dimensions
and weights.
Components
The board consists of the following components:
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CHAPTER 1
WELCOME
No.
Name
More information
Pictured
1
Screen
Page 3
2
Cameras
Page 3
3
Reflective tape channel
Page 3
4
Front control panel
Page 4
5
Pen with eraser (×2)
Page 5
6
Presence detection sensor
Page 6
Not pictured
7
Speakers
Page 6
8
Connector panel
[N/A]
9
Menu control panel
[N/A]
10
USB receptacle
Page 6
11
Accessory slot
Page 6
Screen
The screen sizes vary by model:
Model
Diagonal
Width
Height
Aspect ratio
SMART kapp iQ 55
54 1/2" (138.4 cm)
47 5/8" (121 cm)
26 3/4" (68 cm)
16:9
SMART kapp iQ 65
64 1/2" (163.9 cm)
56 1/4" (142.8 cm)
31 5/8" (80.4 cm)
16:9
SMART kapp iQ 65-V2
64 1/2" (163.9 cm)
56 1/4" (142.8 cm)
31 5/8" (80.4 cm)
16:9
SMART kapp iQ 75
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
16:9
Cameras and reflective tape channel
Cameras in the corners of the screen track finger and pen positions across the display. The screen
is bordered by a channel that contains reflective tape.
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CHAPTER 1
WELCOME
CAUTION
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Keep the reflective tape dry.
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Do not remove or damage the reflective tape.
IMPORTANT
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Do not attach adhesive notes or other items to the screen because they will interfere with
the cameras.
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Do not place anything in the reflective tape channel because it will interfere with the
cameras.
Front control panel
The front control panel contains the Standby, Input Select, Mute and volume control buttons.
No.
Name
1
Standby button1
2
Input Select button2
3
Mute button3
4
Volume decrease
5
Volume increase
1Press and hold to reset the board
2 Change the input source to OPS/HDMI for the kapp iQ experience.
3Press and hold to freeze and unfreeze the screen (SMART kapp iQ 65-V2 and 75 boards only)
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CHAPTER 1
WELCOME
IMPORTANT
If there is a film over the front control panel, remove it before using the front control panel.
In normal operation, all buttons are white.
The Standby button also functions as an indicator light:
Indicator light
Status
Troubleshooting
Solid white
Normal operation
[N/A]
Off
Not receiving power
Confirm the board’s power cable is
connected to the power outlet.
Flick the power switch to the ON (I)
position.
Solid amber
DPMS (power management)
mode
Press the Standby button
DPMS mode.
to exit
Connect an input source.
Slowly flashing
amber
Standby mode
Press the Standby button
Standby mode.
to exit
If presence detection is enabled, move in
range of the presence detection sensor.
If wake-to-touch is enabled, touch the
screen.
Flashing amber
No USB connection from the
connected computer
Verify the connections to the room
computer.
Switch to the room computer’s input
source.
Slowly flashing
white
SMART Board service not
running on the connected
computer
Ensure that SMART Product Drivers is
installed and that the SMART Board
service is running.4
Pens with erasers
The board comes with two pens with erasers attached.
The board’s bottom frame includes magnetic holders for the pens. Removing a pen from the
holders activates it, and you can use it to draw or erase digital ink.
4This only applies when a computer is connected to the board’s computer connectors.
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CHAPTER 1
WELCOME
CAUTION
When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.
Presence detection sensor
The board has a presence detection
sensor on its bottom frame that can detect
people up to 16' (5 m) away when the
board is in Standby mode.
When the sensor detects people in the
room, the board turns on. Touching the
screen activates the board. If the room is
empty for a specified period, the board
returns to Standby mode.
Speakers
The board includes two 10 W integrated side-firing speakers.
You or an installer can connect external speakers if desired.
USB receptacle
You can connect a USB drive to update the appliance’s
software.
Accessory slot
Install the AM30 appliance in the accessory slot located on the back of the board to take
advantage of SMART kapp iQ functionality and access SMART education software and third-party
applications.
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CHAPTER 1
WELCOME
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire
enclosure requirements of IEC 60950-1.
About the SMART kapp app
The SMART kapp app enables users to connect their mobile devices to the board and then do the
following:
l
View notes they write on the board on their mobile devices
l
Save and export notes
l
Start a session and invite others to join and collaborate
To connect Bluetooth-enabled mobile devices to the board, users can scan the Quick Response
(QR) code on the screen. When users first connect their mobile devices, they’re directed to the
Apple App Store (itunes.apple.com/ca/app/smart-kapp/id860144252) or Google Play™ store
(play.google.com/store/apps/details?id=com.smarttech.kapp)to download the SMART kapp app.
After they download and install the app, they can use it to connect to the board.
About SMART software
To take full advantage of the SMART kapp iQ board’s features, install the following SMART
software on computers connected to the board. Go to SMART Downloads
(smarttech.com/en/Home+Page/Support/Browse+Support/Download+Software).
Software
Description
SMART Product Drivers
SMART Product Drivers enables connected computers to detect
input from the board.
SMART Ink™
SMART Ink enables you to write and draw in digital ink over
applications, files, folders, websites and any other open window on
your computer. When you write outside the open windows on your
computer, a SMART Ink Note appears, and you can write inside the
note.
When you open an application that has its own ink tools, you can
use the application’s ink tools to write in the content.
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CHAPTER 1
WELCOME
Resources for users
In addition to this guide, SMART provides a variety of other resources for users.
Training
The SMART training website (training.smarttech.com) includes an extensive library of training
resources you can consult as you learn how to use the board.
Support center and knowledge base
The Support center (support.smarttech.com) contains a library of documents, including this guide,
and a knowledge base that you can search when troubleshooting issues.
Resources for others
SMART provides resources for decision makers, installers and administrators as well as users.
Resources for decision makers
Decision makers can refer to the specifications for detailed information about the boards.
Model
Specifications
SMART kapp iQ 55
smarttech.com/kb/170815
SMART kapp iQ 65
smarttech.com/kb/170816
SMART kapp iQ 65-V2
smarttech.com/kb/171094
SMART kapp iQ 75
smarttech.com/kb/171001
Resources for installers
Installers can refer to the installation instructions included with the board when installing the
product. PDF versions of these installation instructions are available for download.
Model
SMART kapp iQ 55
Specifications
smarttech.com/kb/170810
SMART kapp iQ 65
SMART kapp iQ 65-V2
SMART kapp iQ 75
smarttech.com/kb/171107
smarttech.com/kb/170996
Installers should also refer to Considerations for non-standard installations
(smarttech.com/kb/171035).
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CHAPTER 1
WELCOME
Resources for administrators
Administrators can refer to the SMART kapp iQ board administrator’s guide for information about
using the board with the SMART kapp app. A PDF version of this guide is available for download
from smarttech.com/kb/171038.
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smarttech.com/kb/170812
Chapter 2
Starting the board
The board’s presence detection sensor can detect people up to 16' (5 m) away when the board is
in Standby mode.
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If the sensor detects people in the room, the board exits Standby mode and displays the
welcome screen.
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If the sensor doesn’t detect people in the room for a specified period of time, the board
enters Standby mode.
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If the presence detection sensor is disabled, you can exit and enter Standby mode manually.
To exit Standby mode manually
Press the Standby button
on the front control panel.
OR
Press the screen.
To enter Standby mode manually
Press the Standby button
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on the front control panel twice.
Chapter 3
Connecting a guest computer
Connecting a computer to the AM30 appliance
Some models of the AM30 appliance have computer
connectors. If you want to use the board’s touch
features, and use a pen to draw and write, do the
following:
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Connect a computer to the AM30 appliance using
USB and HDMI cables,
Connecting a computer to
the board
Depending on the model, the board has one or three
sets of computer connectors. Using USB and HDMI or DisplayPort cables, your can connect room
computers, cables for guest laptops or video sources like Blu-ray players to these connectors.
If you want to use the board’s touch features, and use a pen to draw and write, do the following:
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Connect a computer to the board’s computer connectors using USB and HDMI cables and
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download and install SMART Product Drivers and SMART Ink on your computer
(smarttech.com/us/Support/Browse+Support/Download+Software).
NOTE
Devices connected to the board’s connectors are controlled by the front control panel. See
Page 13
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CHAPTER 3
CONNECTING A GUEST COMPUTER
SMART kapp iQ 55
SMART kapp iQ 65
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SMART kapp iQ 65-V2
SMART kapp iQ 75
Chapter 4
Connecting to a network
The SMART kapp iQ board can connect to a network using either a wired connection or using WiFi.
Connecting to a Wi-Fi network
To connect to a Wi-Fi network
1. Press the Home button
2. Press Settings
on the screen to open the launcher.
in the launcher.
3. Press Wi-Fi.
NOTE
Ensure the toggle for Wi-Fi is On.
4. Select a wireless network.
5. Enter the Wi-Fi password in the Password field, and then press Connect.
TIP
Use the crosshairs to move the keyboard.
Connecting to a wired network
To connect to a wired network
See the SMART kapp iQ administrator’s guide (smarttech.com/kb/171038) for information about
connecting to a wired network.
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Chapter 5
Using the launcher
Opening the launcher
Closing the launcher
Adding or removing applications from the launcher
Using the Whiteboard on the SMART kapp iQ board
Using the Whiteboard
Opening the Whiteboard
Writing and erasing notes on the Whiteboard
Using Radar View
Using Workspaces
Opening Workspaces
Using Workspaces
Using Browser
Opening Browser
Using the Browser
The launcher contains all your applications and settings.
NOTE
SMART kapp iQ boards with older models of the AM30 appliance don’t include the launcher.
Opening the launcher
To open the launcher
Press the Home button
The launcher appears.
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on the screen.
17
18
18
18
18
19
19
20
20
21
21
21
21
21
CHAPTER 5
USING THE LAUNCHER
Closing the launcher
To close the launcher
Select an application, press the Home button
or tap anywhere on the screen.
The launcher closes.
Adding or removing applications from the
launcher
To add or remove programs from the launcher
1. Press the Home button
2. Press Settings
on the screen.
.
The Capture Board Settings window appears.
3. Select Launcher.
4. Select an application’s check box to add it to the launcher.
OR
Clear an application’s check box to remove it from the launcher.
5. To exit the Capture Board Settings, open the launcher and select an application.
Using the Whiteboard on the SMART kapp iQ
board
Using the Whiteboard
You can view and erase notes, continue a Whiteboard session from the Library and share your
Whiteboard using the SMART kapp app.
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CHAPTER 5
USING THE LAUNCHER
Opening the Whiteboard
NOTES
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When you first turn on the board or wake the board up from standby, the board defaults to
the Whiteboard.
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SMART kapp iQ boards with older models of the AM30 appliance don’t include the
launcher.
To open the Whiteboard
1. Open the launcher.
2. Press Whiteboard
.
Writing and erasing notes on the Whiteboard
To view, write and erase notes on the Whiteboard
You can write and erase notes on the board just like you do on a traditional dry erase board.
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Use the black pen provided with the board to write or draw in black ink.
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Use the red pen provided with the board to write or draw in red ink.
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Use your finger to pan the whiteboard left or right to access more whiteboard space.
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Use the eraser end of either pen to erase notes.
OR
Use your fist or palm to erase notes.
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19
To erase all content on the board, see page 18.
smarttech.com/kb/170812
CHAPTER 5
USING THE LAUNCHER
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Make sure your hands, arms and any loose clothing don’t touch the board’s surface as you
write or erase notes.
TIP
Two users can write or draw notes at the same time, one using the black pen and the other using
the red pen.
Using Radar View
Radar View provides an overview of the entire Whiteboard. Radar View is visible only on the
board. Use Radar View to quickly view a different part of the Whiteboard.
To show Radar View
Touch the Whiteboard near the bottom of the screen.
Radar View appears.
To quickly view content using Radar View
1. Use your finger to move Radar View left or right to view the entire writing surface.
2. Press the area you’d like to present.
The board shows the area you selected.
To hide Radar View
Wait five seconds and Radar View disappears.
Using Workspaces
Workspaces allows you to access SMART amp software on your SMART kapp iQ board.
SMART amp is an easy-to-use cloud-based application that enables teachers and students to
collaborate in real time. SMART amp integrates with Google Drive and Google Apps for Education,
which simplifies deployment and account management for your school.
For more information on SMART amps, see support.smarttech.com.
NOTE
SMART kapp iQ boards with older models of the AM30 appliance don’t include Workspaces.
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CHAPTER 5
USING THE LAUNCHER
Opening Workspaces
To open Workspaces
1. Open the launcher.
2. Press the Workspaces
icon.
A browser window opens and the SMART amp web page where you can log in to your
SMART amp workspace.
Using Workspaces
For more information on Workspaces, see support.smarttech.com.
Using Browser
You can use a web browser on the SMART kapp iQ board.
NOTE
SMART kapp iQ boards with older models of the AM30 appliance don’t include the Browser.
Opening Browser
To start Browser
1. Open the launcher.
The launcher appears.
2. Press Browser
.
Using the Browser
To use the Browser
Use the browser like you would on your computer or mobile device. Refer to the help in the
browser.
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Chapter 6
Troubleshooting
Basic troubleshooting
What the indicator icons mean
Troubleshooting the app
Resolving issues with amp
Resolving issues with the Browser
Resolving Browser issues
23
24
25
25
25
This chapter helps you solve issues that can occur with the SMART kapp app and the board.
NOTE
You can also refer to the Master troubleshooting guide (smarttech.com/kb/171103).
What the indicator icons mean
SMART kapp iQ boards include three indicator icons in the bottom of the screen. You can refer to
the indicator icons to see the board’s status and to diagnose common issues.
NOTE
In addition to the indicator icons on the screen, there is an indicator light on the bottom frame
(see Front control panel on page 4).
Icon
What it means
What to do
Solid green
The board is working properly.
[N/A]
Solid red
The board isn’t working properly.
Contact SMART Support for
assistance.
Status
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CHAPTER 6
TROUBLESHOOTING
Icon
What it means
What to do
The board isn’t connected to a
mobile device.
If you previously connected the
mobile device, ensure the
SMART kapp app is running and the
device is within the board’sBluetooth
communication range.
Bluetooth
Solid gray
The board was previously connected
to a mobile device but the
SMART kapp app on the mobile
device isn’t running or the device has
moved out of the board’s Bluetooth
communication range.
Flashing black
The board is connecting to a mobile
device.
[N/A]
Solid black
The board is connected to a mobile
device.
[N/A]
Flashing red
The board is disconnecting from the
mobile device.
[N/A]
Solid red
The boardhas disconnected from the
mobile device.
[N/A]
Solid gray
The board isn’t connected to a
mobile device.
[N/A]
Flashing black
The board is saving a snapshot of
your notes to the connected mobile
device.
[N/A]
Black
The board is connected to a mobile
device.
[N/A]
Capture
Troubleshooting the app
The following are issues that you might encounter while using the SMART kapp app and
SMART kapp iQ board.
Your mobile device doesn’t
connect to the board.
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Make sure no other mobile devices are connected to the
board. (The board can connect to only one mobile device at a
time.)
CHAPTER 6
TROUBLESHOOTING
Your mobile device doesn’t
connect when you use the
QR code.
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When you write on the
board, your writing doesn’t
appear in the SMART kapp
app, or extra lines or other
visual noise appear in the
SMART kapp app.
Ensure the QR code is clean and fully visible.
Position your mobile device so that your board’s QR code
appears in the center of the SMART kapp app screen.
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Ensure the board’s cameras and frame are clean.
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Check for and remove any objects in the frame.
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The SMART kapp app
displays the “Object
blocking frame” message.
My issue isn’t listed here.
Make sure your device’s rear-facing camera is working and
Bluetooth is enabled.
Ensure your hands, arms or loose clothing aren’t touching the
board as you write.
Write on board using only the included pens.
Keep your board away from bright light sources, such as direct
sunlight and incandescent lighting.
Download and install the latest firmware.
The SMART kapp app displays this message when dirt on the
board’s frame obscures the sensors. To fix this, clean the
board’s cameras and frame.
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Download and install the latest firmware.
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If the issue still persists, contact SMART Support for assistance.
Resolving issues with amp
Overview
To resolve issues with amp, see Troubleshooting SMART amp
(support.smarttech.com/docs/software/amp/amp-software/en/troubleshooting/).
Resolving issues with the Browser
To resolve issues with the Browser, review the following information. If the issues persist or aren’t
covered in the following information, contact SMART Support (smarttech.com/contactsupport).
Resolving Browser issues
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Make sure the board is connected to a network. See Chapter 4: Connecting to a network on
page 15 for more information.
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smarttech.com/kb/170812
CHAPTER 6
TROUBLESHOOTING
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If the Browser can’t visit secure (https) websites, ensure the board’s date and time are correct.
See Adjusting the SMART kapp iQ settings in the SMART kapp iQ administrator’s guide
(smarttech.com/kb/171038) for more information.
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26
Contact your IT admin.
smarttech.com/kb/170812
Appendix A
Hardware environmental
compliance
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment (WEEE)
Electrical and electronic equipment contain substances that can be harmful to the
environment and to human health. The crossed-out wheeled bin symbol indicates that
products should be disposed of in the appropriate recycling stream and not as regular
waste.
Batteries
The AM30 appliance contains a CR2032 battery. Recycle or dispose of batteries properly.
Perchlorate material
Battery contains perchlorate material. Special handling may apply. See
dtsc.ca.gov/hazardouswaste/perchlorate.
More information
See smarttech.com/compliance for the materials table.
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smarttech.com/kb/170812
Index
A
F
AM30 appliance, 6
connecting, 13
amp
opening, 20
troubleshooting, 25
using, 20
aspect ratio, 3
audio
controlling volume, 4
muting, 4
front control panel, 4
B
K
batteries, 27
black pen, 19
Browser
opening, 21
troubleshooting, 25
using, 21
knowledge base, 8
C
cameras
about, 3
D
documentation, 8
E
eraser, 5
erasers
using, 19
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G
gestures
erasing, 19
I
installation instructions, 8
L
launcher
adding applications, 18
removing applications, 18
P
pens
about, 5
Perchlorate material, 27
power, 11
presence detection sensor
about, 6, 11
R
Radar View, 20
red pen, 19
reflective tape channel, 3
INDEX
S
SMART amp
opening, 20
using, 20
SMART Ink
about, 7
SMART kapp app
about, 7
SMART kapp iQ functionality
installing the AM30 appliance for, 6
SMART Product Drivers
about, 7
speakers
built-in, 6
specifications, 8
Standby mode, 11
Support center, 8
T
training, 8
U
USB cables and connectors, 6
W
WEEE Directives, 27
welcome screen, 11
Workspaces
opening, 20
using, 20
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SMART TECHNOLOGIES
smarttech.com/support
smarttech.com/contactsupport
smarttech.com/kb/170812
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