rra Wa nty Expanded and Simplified Warranties — All products now come with a minimum 3 year warranty. (see table below) WWW Easy Accessibility — Toll-free numbers make it convenient to contact our offices including our Customer Care teams. 3 DEF 2 ABC 1 O 4GHI 7 PRS * 5 JKL 6 MN Y 8 TUV 0 9 WX # Customer Service — Easy access to our dedicated and professional Customer Service Team is available via phone, e-mail or fax from 8:00 a.m. to 8:00 p.m. EST. Our team is empowered to insure your needs are met. Technical Support — Access our Technical Support Team from 8:00 a.m. to 8:00 p.m. EST via phone and e-mail, or anytime via the Web. Product & Technology Training — Our Training Team offers both on-site training as well as regional training across the United States and on-line training via our web site. Deliveries — Bosch provides off-the-shelf availability for our top selling products and same-day or 24-hour shipping. FREE Advance Exchanges — Free inwarranty advance exchanges are available on all of our most common products, allowing you to quickly resolve in-warranty product failures at no cost to you. In-Warranty Shipping — Free inbound and outbound shipping is offered for any products returned as warranty claims. Overnight Shipping for Warranty Repairs — Bosch will provide a free replacement or return your unit overnight at no charge to you if needed. Our Commitment to You — Customers are our number 1 priority. It is our mission to serve our customers and partners in a professional and responsive manner, and all of our employees are empowered to do so. Product Type CCTV Warranty Includes all Standard Products Warranty 3 Years (Exceptions: Monitor CRTs, NetCam hard drives, TC model Pan/Tilts, and VCR heads are warranted for one year.) PIR & PIR/Microwave Detectors Manufactured After 1/1/00 5 Years (Anything produced before 1/1/00 is subject to a 3 year warranty) 2000 Series Controls 5 Years Product Type Warranty Easikey & Readykey Series Access Control Products 5 Years Access Control Credentials (Readykey & KeyPAC line of cards and tokens) Limited Lifetime All other products including Accessories, Control Panels, Wireless Products, Smoke Detectors and Fire related products, etc. 3 Years OTHER WARRANTIES, LIMITATION OF LIABILITY Bosch warrants that its products, at the time of shipment by Bosch, are free from defect in material or workmanship under normal use and service for the respective warranty periods specified in the applicable Price Schedule or as otherwise published. To assure conformance with operating limitations, Buyer should refer to the applicable data sheet. The warranty is void (i) if the Product is not operated in conformance with installation, environmental, mechanical or electrical requirements, or within thermal stress limits, or (ii) to the extent that any malfunction is the result of misuse, abuse, vandalism, neglect, improper installation or application, alteration, accident, or negligence in use, storage, transportation, or handling, or if the original identification markings on the Product have been removed, defaced or altered, lightning, electricity, water, fire, environmental or other hazard, or act of God, or other impact outside of normal operating guidelines. The foregoing warranty is subject to Buyer’s (i) promptly written claim and (ii) timely provision to Bosch of an opportunity to inspect and test the Product claimed to be defective. Such inspection may be on Buyer's premises and/or Bosch may request the return of the Product at Buyer's expense. However, Bosch shall not be responsible for packing, inspection, or labor costs in connection with the return of Product. No Product shall be accepted for warranty service that is not accompanied by a Return Authorization issued by Bosch. The liability of Bosch hereunder or otherwise is solely and exclusively limited to replacement (new or refurbished Product), repair, or credit of the amortized purchase price, as Bosch may elect, for any Product which is returned by Buyer during the applicable warranty period, or services for which timely notice of defect has been given by Buyer, and which are found by Bosch to be subject to adjustment under this warranty. Bosch's warranty shall not be enlarged, diminished, or affected by, and no obligation or liability shall arise or grow out of Bosch's rendering of technical advice, facilities, or services in connection with Buyer's order or the products furnished hereunder.