EPSON EPSON AMERICA INC. Product Support Bulletin Subject: Laser & Non-Impact Printer Error Codes PSB No: P-0077 Originator: JV Date: 4/3/91 Page(s): 1 of 11 Epson printers issue beep tones and/or displays error codes when certain error conditions exist. Those beeps or codes can assist you in locating and repairing customer’s printers. The following error codes are listed by product name. EPl-4000 Display Codes PE Paper End (out) detected Co Cover open IL Ink low IE Ink End (out) PJ Paper jam E1 (blinking) Heater error (broken heater wire) E2 (blinking) Contact error (heater fan or thermistor contact) E4 (blinking) CO34 DVR board error E6 *-) YY (blinking) CO34 Main board software Error I (YY will be a number from 66(H) to 7D(H)) E7 *--) YY (blinking) CO34 Main board software Error II (YY will be a number from 02(H) to XB(H)) E8 - YY (blinking) Board contact error, CO34 Main board hardware (YY will be one of the following numbers: 80,81,84,85, 86,87,8A, 8C) E9 (blinking) CO34 Main board hardware error E0 (blinking) Abnormal voltage bF Buffer overflow for fonts PSB No: P-0077 Page: 2 of 11 EPl-4000 cont. bo Buffer overflow for graphics CE Card error PS Paper size error Lr Release lever error LE Envelope lever error dP Data processing FF Depress the Form Feed button EPL-6000/ActionLaser/ActionLaser+ LCD Codes CHANGE DRUM The drum needs to be changed. The drum cartridge may not be installed, the cartridge may not be installed properly or the cartridge may be defective. COVER OPEN Printer cover is open CPU ERROR Printer’s CPU has made a calculation error ERROR 10 Program ROM error ERROR 11 Font cartridge or identity cartridge checksum error ERROR 12 RAM error ERROR 20 Memory overflow ERROR 21 Print overrun error ERROR 22 Receive buffer overflow ERROR 30 Memory error ERROR 31 Scanner error ERROR 32 Heater (Heat Roller Unit) error PSB No: P-0077 Page: 3 of 11 EPL-6000 cont. ERROR 33 Thermistor error ERROR 40 Parity / Framing error FONT CARD ERROR Font cartridge is bad (or is not inserted) correctly INSERTION ERROR Paper is not inserted correctly or has jammed at the paper tray PAPER EMPTY No paper in the paper cassette Paper cassette is not installed properly Paper cassette lid is open Paper sensor is bad PAPER JAM Paper is jammed inside the printer PAPER SIZE ERROR Paper setting does not match the size of the paper in the paper cassette PS CHANGE Paper size requested by the host conflicts with the SelecType setting EPL-7000 LCD Codes NOTE: In some cases, the red CONTINUE light flashes when an error is detected. This requires you to correct the problem and then press the CONTINUE button to dear the error. However, if the AUTO CONT option in SelecType is set to ON, some errors may clear automatically even though the problem remains. Status messages are preceded by [S], warning messages are preceded by [W], and error messages are preceded by [E]. In some cases the message you see on your display also shows the printer mode. [E] ADD MEMORY FOR CH-X The printer has insufficient memory available in the channel displayed. [E] CARD MEMORY OVERFLOW This message indicates that the combined memory requirement of the cards in slots A and B exceeds 4 Mbytes. PSB No: P-0077 Page: 4 of 11 EPL-7000 cont. [S] COPY END X/X Multiple-copy printing is cancelled (you pressed the COPY END button when the printer was off line). [E] COVER OPEN The printer cover is open or the imaging cartridge is not installed. [S] DATA The printer has received data but is not yet printing, or the printer has received data and is off line. [E] FEED JAM Paper is not feeding into the printer from the specified cassette or has jammed on its way into the printer. [S] GRAPHIC DRAWING Graphics are being created. [E] ILLEGAL CARD A card or cartridge in a particular slot cannot be read. [S] INlTlALlZE The printer is being initialized (reset) to the factory settings. [E] INSUFF. MEMORY The printer has insufficient memory available for the task you have given it. This error can also be cleared by turning the printer off and back on again. However, it may be necessary to simplify the page you are trying to print or add more memory to the printer. [E] PAGE BUFFER FULL Text or graphics data has filled the printer’s buffer and an incomplete page is ejected. [S] PAPER FEEDING The printer is feeding paper. [E] PAPER JAM Paper is not being fed into the printer or paper is jammed inside the paper path. PSB No: P-0077 Page: 5 of 11 EPL-7000 cont. [E] PAPER OUT There is no paper in the standard paper cassette and the optional lower paper cassette (ii installed). Or, the paper set lever is in the manual position and you are not feeding pages correctly. [E] PAPER OUT SET AUTO XXX There is no paper in any of the paper cassettes. The right column of the display prompts you to load the correct paper size into the paper cassette. [E] PAPER OUT SET OPT XXX There is no paper in the optional lower paper cassette. The right column of the display prompts you to load the correct paper size into the paper tray of the lower paper cassette. [E] PAPER OUT SET STD XXX There is no paper in the standard paper cassette. The right column of the display prompts you to load the correct paper size into the standard paper cassette. [E] PAPER SIZE ERROR The paper size you selected with SelecType (or the default size if you have not selected a size) does not match the paper loaded in the selected paper cassette. [S] PRINTING The printer has received data and is printing.. . . . [S] PRINT STOP X/X The printer stops printing during a multi-copy print operation. [S] RAM Check X.X MB The printer is checking RAM (X.X = capacity). [S] READY The printer is ready to print. [E] REINSERT CARD lf this message appears on the display, you may have removed a font card or cartridge while the FEED light was still lit or while the printer was on line. PSB No: P-0077 Page: 6 of 11 EPL-7000 cont. [E] REMOVE CARD You may have inserted a font card or cartridge while the printer was on line or while the FEED light was on. Data still remains in the printer’s buffer. [E] RESELECT TRAY The optional lower paper cassette is not installed and the INPUT option is set to OPT or AUTO. [S] RESET The printer is being reset to the previous settings in the macro specified with LOAD MACRO option in SelecType Level 1. [S] ROM Check The printer is checking ROM. [E] SAVE MEMORY OVERFLOW lf this message appears when you are trying to save a macro with the SAVE MACRO option in SelecType Level 1, the printer does not have enough memory to save any additional macros [E] SERVICE REQ. CXXX A controller error has been detected. [E] SERVICE REQ. EOOXX A print engine error has been detected. XX= 03 Fusing Unit (low temp) 04 Main Drive Motor 05 Ozone Fan motor 06 Polygon Mirror Drive 09 HSync Signal [E] SET FULL PRINT This message may appear when you are trying to print graphics or a mix of text and graphics. [S] STANDBY MODE When both CH P and CH S remain off for about thirty minutes, the printer enters standby mode and this message appears. [E] STARTUP ERROR lf this message appears when you turn on the printer, the power may have been turned off while the printer was performing a save or reset operation. PSB No: P-0077 Page: 7 of 11 EPL-7000 cont. [W] TONER LOW The printer is almost out of toner. When this message first appears on the LCD display, you can print up to 25 more pages. [E] TONER OUT The imaging cartridge must be replaced. [E] TRAY SET AUTO XXX The paper size setting does not match the paper loaded in the specified paper cassette. The right column is the expected paper size and the currently selected cassette. [E] TRAY SET OPT XXX The paper size setting does not match the paper loaded in the optional lower paper cassette. The right column is the expected paper size. [E] TRAY SET STD XXX The paper size setting does not match the paper loaded in the standard paper cassette. The right column is the expected paper size. [S] WAlT Printer is being reset after a START UP ERROR. [S] WARMING UP Printer is warming up. EPL-7500 [E] COVER OPEN Cover is open or the imaging cartridge is not installed. [E] MANUAL FEED Manual feed method is selected. [S] OFF LINE Printer is Off tine [E] OUT OF PAPER No paper cassette is installed, the paper cassette is empty, or the paper set lever is in the manual position. PSB No: P-0077 Page: 8 of 11 EPL-7500 cont. [E] PAPER ENTRY JAM Paper is not feeding from the specified paper cassette or has jammed on its way into the printer. [E] PAPER EXIT JAM Paper is jammed inside the paper path. [S] PRINTING The printer has received data and is printing. [S] PRlNTlNG TEST The printer is printing the test page. [S] PROCESSING The printer is processing data. [S] QUIT THE JOB The On-Line button has been pressed while a print job was in progress. The job can be flushed by pressing the Reset button, or a reset can be cancelled by pressing any other button. [S] QUITTING THE JOB The printer is flushing a job from the buffer. [S] READY The printer is ready to receive data. [S] RESETTING This message appears initially when the printer is turned on, and momentarily between print jobs. [E] TONER LOW The imaging cartridge must be replaced. [S] WAIT FOR READY The On-tine button was pressed while a print job was in progress. The printer continues printing until the current job is completed, then it goes Of-Line. [S] WAITING The printer is in the process of executing a job and has run out of data and is waiting for the channel to provide more data. PSB No: P-0077 Page: 9 of 11 EPL-7000 cont. [S] WARMING UP The printer is warming up. Note: If any of the following messages appear, turn the printer off for at least five seconds, then turn it back on. If the same message is displayed, repair is required. SCAN MOTOR ERROR HSYNC ERROR HEATER LAMP ERROR MAIN MOTOR ERROR FAN MOTOR ERROR ES300C Display Codes E-C Command error. An unidentified command or parameter was detected. E-l Interface error a. Incorrect communication parameter received. b. Broken connector or wire. c. Host failed to respond within 30 seconds. d. Host is not accepting data. (DSR= Low) E-F Fatal error a. A lamp is broken. b. Power is applied before the transportation screws were removed. c. System failure GQ-3500 Display Codes do Cover Open error EO-00 Engine driver CPU error. EO-01 Option tray CPU error. EO4+02 Option tray motor error. PSB No: P-0077 Page: 10 of 11 GQ-3500 cont. EO*03 Optical unit error. EOo05 Main motor error. EOo06 Fusing unit error. E1 ~80 Exception error. E1 * 81 Trap error. E1 -82 Bus error. E1 083 Address error. E1 084 Illegal Instruction. E1 089 NMI error. E1 .+ 91 Reverse vector interrupt error. E1 -92 User vector interrupt error. E1 *Al System RAM error. E1 *A2 External RAM error. E1 *A3 CG ROM error. J0 Paper feed error. J1 Paper feed jam. J2 Paper exit jam. Po Paper empty, paper tray is not installed or paper is not installed properly. PU Paper size error. To Toner empty. PSB No: P-0077 Page: 11 of 11 GQ-3500 cont. U1 Replace the collector unit and lens shield. U2 Replace the drum cartridge and lens shield.