EPSON

Product Support Bulletin

Date:

PSB #:

April 2, 2007

PSB.2007.04.001

Reference: TI 06-0491 Rev.B

Originator:

Authorization:

Total Pages:

VS

2

Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/

1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-

Subject:

2500/15000/30000 series scanners

Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAINcompliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model, the application will force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a

Perfection 3490 driver will cause your scanning application to suddenly close during start-up.

This issue affects the following TWAIN-compliant applications:

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits

Copy Utility Force quits during start-up

Photo Impression

Photoshop Elements

Photoshop

Photoshop CS2

Force quits during start-up

Force quits during start-up

Force quits during start-up

Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

Page 1 of 2

PSB.2007.04.001

Correct Procedure for Deleting Epson Scan Driver:

! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver.

! If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver.

! If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver, first delete the Power PC driver using only the Power PC driver for your scanner model.

Then install the Universal Binary driver.

If the above procedure does not resolve the problem, then manually verify that the Epson

Scan files and folders, listed below, have been deleted.

! EPSON Scan (in Applications Folder)

! EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /

TWAIN Data Sources folder

Page 2 of 2

PSB.2007.04.001

EPSON

P RODUCT S UPPORT B ULLETIN

Date:

PSB #:

6/18/2004

PSB.2004.07.003

Originator: TC

Authorization:

Reference: N/A

Product(s): Perfection 2480/2580 Photo/4180 Series Scanners

Subject:

Total Pages: 1

Scanner communication error in Mac OS X version 10.3.x with Classic running.

This bulletin was created to inform you of a potential scanner communication issue that can occur in Mac OS X version 10.3.x with Classic mode running.

Description of issue:

A customer has an Epson Perfection 2480/2580 Photo/4180 series scanner connected to a computer running Mac OS X version 10.3.x. The customer also has an older scanning application that only runs in Classic. When Classic is running and the customer tries to use the scanner, a communication error occurs and the following dialog box appears:

Solution:

Per Epson Scan driver specification, the scanner should not be used when Classic is running.

The only workaround is to stop or turn off Classic before scanning. The table below shows a

Classic compatibility list for the Epson Perfection 2480/2580/4180 Series Scanners.

Scanner Model

Perfection 2480

Perfection 2580

Perfection 4180

Epson Scan

Version

2.50A

2.50A

2.50A

MAC OS X 10.2.8

With Classic

Running

OK

OK

OK

MAC OS X 10.3.x

With Classic

Running

Fails

Fails

Fails

Page 1 of 1

PSB.2004.07.003