6.4 Network configuration parameters

6.4 Network configuration parameters
USER MANUAL
K3
CUSTOM S.p.A.
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2017 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of
this manual in whatever form, whether by printed
or electronic means, is forbidden. While guaranteeing that the information contained in it has been
carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this manual
bear no responsibility for how the manual is used.
Information regarding any errors found in it or
suggestions on how it could be improved are
appreciated. Since products are subject to continuous check and improvement, CUSTOM S.p.A.
reserves the right to make changes in information
contained in this manual without prior notii cation.
The pre-installed multimedia contents are protected from Copyright CUSTOM S.p.A. Other
company and product names mentioned herein
may be trademarks of their respective companies.
Mention of third-party products is for informational purposes only and constitutes neither an
endorsement nor a recommendation. CUSTOM
S.p.A. assumes no responsibility with regard to
the performance or use of these products.
THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for
accidents or damage to persons or property
occurring as a result of tampering, structural or
functional modii cations, unsuitable or incorrect installations, environments not in keeping with
the equipment’s protection degree or with the
required temperature and humidity conditions,
failure to carry out maintenance and periodical
inspections and poor repair work.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following actions
that could compromise the characteristics of the
product:
• Read and retain the instructions which follow.
• Follow all indications and instructions given
on the device.
• Make sure that the surface on which the device
rests is stable. If it is not, the device could fall,
seriously damaging it.
• Make sure that the device rests on a hard (nonpadded) surface and that there is sufi cient ventilation.
• Do not i x indissolubly the device or its accessories such as power supplies unless specii cally provided in this manual.
• When positioning the device, make sure cables
do not get damaged.
• [Only OEM equipment] The equipment must
be installed in a kiosk or system that provides
mechanical, electrical and i re protection.
• The mains power supply must comply with the
rules in force in the Country where you intend
to install the equipment.
• Make sure that there is an easily-accessible
outlet with a capacity of no less than 10A closely
to where the device is to be installed.
• Make sure the power cable provided with the
appliance, or that you intend to use is suitable
with the wall socket available in the system.
• Make sure the electrical system that supplies
power to the device is equipped with a ground
wire and is protected by a differential switch.
• Before any type of work is done on the machine,
disconnect the power supply.
• Use the type of electrical power supply indicated on the device label.
• These devices are intended to be powered
by a separately certii ed power module having an SELV, non-energy hazardous output.
(IEC60950-1 second edition).
• [Only POS equipment] The energy to the
equipment must be provided by power supply
approved by CUSTOM S.p.A.
• Take care the operating temperature range of
equipment and its ancillary components.
• Do not block the ventilation openings.
• Do not insert objects inside the device as this
could cause short-circuiting or damage components that could jeopardize printer functioning.
• Do not carry out repairs on the device yourself,
except for the normal maintenance operations
given in the user manual.
• The equipment must be accessible on these
components only to trained, authorized personnel.
• Periodically perform scheduled maintenance on
the device to avoid dirt build-up that could compromise the correct, safe operation of the unit.
• Do not touch the head heating line with bare
hands or metal objects. Do not perform any
operation inside the printer immediately after
printing because the head and motor tend to
become very hot.
• Use consumables approved by CUSTOM S.p.A.
THE CE MARK AFFIXED TO THE
PRODUCT CERTIFY THAT THE
PRODUCT SATISFIES THE BASIC SAFETY REQUIREMENTS.
The device is in conformity with the essential
Electromagnetic Compatibility and Electric Safety
requirements laid down in Directives 2006/95/CE
and 2004/108/CE inasmuch as it was designed
in conformity with the provisions laid down in the
following Standards:
• EN 55022 Class B (Limits and methods of
measurements of radio disturbance characteristics of Information Technology Equipment)
• EN 55024 (Information Technology Equipment – Immunity characteristics – Limits and
methods of measurement)
• EN 60950-1 (Safety of information equipment
including electrical business equipment)
The device is in conformity with the essential
requirements laid down in Directives 1999/05/CE
about devices equipped with intentional radiators
The Declaration of Conformity and other available
certii cations can be request to [email protected] please providing the correct part number shown
on product label or in the invoice.
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means that
used electrical and electronic products shall NOT
be mixed with unsorted municipal waste. For
more detailed information about recycling of this
product, refer to the instructions of your country
for the disposal of these products.
• Do not dispose of this equipment as miscellaneous solid municipal waste, but arrange to
have it collected separately.
• The re-use or correct recycling of the electronic
and electrical equipment (EEE) is important
in order to protect the environment and the
wellbeing of humans.
• In accordance with European Directive WEEE
2002/96/EC, special collection points are
available to which to deliver waste electrical
and electronic equipment and the equipment
can also be handed over to a distributor at the
moment of purchasing a new equivalent type.
• The public administration and producers of
electrical and electronic equipment are involved
in facilitating the processes of the re-use and
recovery of waste electrical and electronic
equipment through the organisation of collection activities and the use of appropriate
planning arrangements.
• Unauthorised disposal of waste electrical and
electronic equipment is punishable by law with
the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy.
MANUAL
For details on the commands,
refer to the manual with code 77200000002700
TABLE OF CONTENTS
1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
IDENTIFICATION OF THE MODELS
3
DESCRIPTION
3.1
3.2
3.3
3.4
3.5
3.6
Box contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Device components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.1 Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.3 Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.4 Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.1
5.2
5.3
5.4
5.5
5.6
Opening the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Adjusting the alignment sensor (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adjusting the paper width (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Switch the device ON/OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Loading the Fan-fold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6
CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.1 6.2
6.3
6.4 6.5
6.6
Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Device status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Network coniguration parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
7
7
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7.1
7.2
7.3
7.4 Autocutter paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
8
SPECIFICATION
8.1 8.2 8.3
8.4
8.5 8.6
8.7
Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Character speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Power supply dimensions cod. 963GE020000046 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Paper speciication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Character sets in CUSTOM/POS emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
True Type fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
9
CONSUMABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
10 ACCESSORIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
11 ALIGNMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
11.1 Enable alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
11.2 Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
11.3 Alignment parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
11.4 Printing area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
12 TECHNICAL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
13 ADVANCED FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
13.1
13.2
13.3
13.4
13.5
8
File sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Drivers installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Logos management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Fonts management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
1
INTRODUCTION
This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this
document. The index can be reached by the button on each page as shown in the diagram below.
Link to table of contents
Notes reference
Numbered title
for chapter
Numbered title
for paragraph
Information valid
for devices
AAAA, BBBB, CCC
5 CONFIGURATION
5.1 Setup parameters
When the printer is turned on it performs a self-test and reset routine(1) that checks
and initializes the following electronic and mechanical components. During
power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of default
parameters.
AAAA, BBBB
Information valid
for devices AAAA, BBBB
When the printer is turned on it performs a self-test and reset routine that checks
and initializes the following electronic and mechanical components.
CCCC
Information valid
for device CCCC
During power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of
default parameters.
Useful information to
not compromise
devices operation
ATTENTION: Respect power supply polarity.
Generic information or
suggestions for the use
of the devices
Information or
suggestions related to
specific operations
NOTES:
All the dimensions shown in figures are in millimetres.
(1) For the keys functions refer to the chapter 2.
9
10
2
IDENTIFICATION OF THE MODELS
NOMENCLATURA
DESCRIZIONE
K3 STD
K3 base coniguration
K3 STD DSP
K3 base coniguration with display
K3 STD Wi-Fi
K3 base coniguration with Wi-Fi board
K3 STD BT
K3 base coniguration with Bluetooth board
11
12
3
DESCRIPTION
3.1
Box contents
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
1. Device
2
2. AC adapter
3. AC Power cable
4. Short guide
3
1
4
•
Open the device packaging.
•
Remove the packing frame content and remove the packing frame.
•
Take out the device.
•
Keep the box, trays and packing materials in the event the device must be transported/shipped in the future.
13
3.2
Device components
External view
1. Paper compartment cover
1
2. Service button for cover
opening
2
3. Paper out with serrated blade
4. FEED key
5. OPEN key
3
4
6. Front cover
7. ON/OFF key
8. Opening levers of cables
5
compartment
9. Cables compartment cover
6
18
10. Button for front cover release
11. Entrance for fanfold
12. Power supply port
7
13. RS232 serial interface port
14. USB interface port
15. Ethernet interface port
16. Cash drawer port
17. Customer display (only for
K3 STD DSP)
8
18. Wi-Fi or Bluetooth board
(only for K3 STD Wi-Fi or
K3 STD BT)
8
9
10
11
12
14
13 14 15
16
12
17
Internal view
1. System with three sensors for
detecting black mark or hole on
the non-thermal side of the paper
(optional)
1
2. Sensor for paper and black mark
detection
3. Sensor for cover open
4. Mobile sensor for detecting black
mark or hole on the thermal side of
2
the paper (optional)
5. Sensor for detecting low paper,
6
3
adjustable in 2 positions (a = device
in the normal position, b = device
mounted on the wall)
4
6. Temperature sensor for the printhead (integrated in the printhead
and not visible to the user)
5a
5b
15
3.3
Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
XXXXXXXXXXXXXX
Rx
0000000000000000000
SN
HW
PR
O
LA DU
BE CT
L
PC
16
3.4
Key functions: power up
K3 STD, K3 STD DSP, K3 STD BT
POWER UP
Hold down
printing
SETUP report
Fast push
enter the SETUP MODE
for the printer parameters
Fast push
modify
selected parameter
Hold down
printing
FONT TEST
Fast push
skip the
SETUP MODE
Fast push
next
parameter
17
K3 STD Wi-Fi
POWER UP
Hold down
printing
SETUP report
Fast push
enter the SETUP MODE
for the printer parameters
Fast push
modify
selected parameter
18
Hold down
printing
FONT TEST
Fast push
enter the SmartConfig mode
Fast push
next
parameter
3.5
Key functions: standby
STANDBY
Fast push
Fast push
Advance the paper
(preset length)
Is the
“Notch/ B.Mark
Position” parameter
set on “Disabled”?
(see setup)
NO
YES
printing
demo ticket
perform the
ticket alignment
19
3.6
Status messages
The Status LED indicates hardware status of device. Given in the table below are the various led signals and the corresponding device status.
STATUS LED
-
DESCRIPTION
OFF
DEVICE OFF
ON
DEVICE ON: NO ERROR
x1
RECEIVE DATA
x2
RECEPTION ERRORS
(PARITY, FRAME ERROR, OVERRUN ERROR)
x3
COMMAND NOT RECOGNIZED
x4
COMMAND RECEPTION TIME OUT
x5
LOW PAPER
x2
PRINTHEAD OVERHEATED
x3
PAPER END
x5
POWER SUPPLY VOLTAGE INCORRECT
x6
COVER OPEN
x3
RAM ERROR
x4
EXTERNAL FLASH ERROR
x5
CUTTER ERROR
WHITE
ON
ACTIVE CONNECTION
WHITE
x1
BLUETOOTH INITIALIZATION
BLUE
NOTIFICATION
STATUS
BLUE
COMMUNICATION
STATUS
PURPLE
RECOVERABLE
ERROR
RED
UNRECOVERABLE
ERROR
WHITE / BLUE
20
Wi-Fi INITIALIZATION
4
INSTALLATION
4.1
Wall mounting
The device is equipped with a double vertical mounting capability of the machine:
•
•
Setup 1: Three threaded holes for mounting with M4 screws
Setup 2: Three slots for mounting on pins.
Both arrangements are placed at the bottom of the machine (see igure below). The dimensions shown in the image are expressed in millimetres.
106
70
Detail A
0
Ø4
7.5
27
37
A
A
A
167
184.5
No.3 M4 threads
21
Guidelines for wall mounting with M4 screws
Drill holes in the ixing panel using the measurements shown on the previous page.
Pay attention to the length of the screws used.
L
The screw length (L) will be calculated according to the thickness of the panel (SP) on which
the device is ixed, as follows
SP
max 6
L ≤ 6 mm + SP
For example, if panel thickness is 10 mm
(SP = 10 mm), the max screw length will be
16 mm.
Fixing screw
Device
Fixing panel
Guidelines for wall mounting on pins
Attach three pins to the wall using the measurements shown on the previous page.
The dimensions of the ixing pins are provided below. The dimensions shown in the image are in millimetres.
+1
0
0
Ø7 -1
Ø4 -0.5
2.5 0
2
22
Mounting
1
3
D
C
Press the release button and
remove the front cover.
4
2
A
Press the service button C
to open the device cover D.
B
E
Turn the device upside down and unscrew the 2 fixing
screws A. Remove the base B of the device by pulling it
out from the seats in the direction shown.
Pull the lower part of the side E.
Rotate the rear to release it from
its seats on the frame.
23
7
5
G
Remove the glue from the low paper sensor cable with
a screwdriver, being careful not to damage the cable.
Rotate the selector that adjusts the load on the return
spring for the cover in position G by using a coin.
6
8
F
P1
Pull the lower part of the side F.
Rotate the rear to release it from
its seats on the frame.
24
Unscrew the fixing screw and remove the low paper
sensor from the mounting position P1.
11
9
P2
Place the low paper sensor in the mounting position P2
and screw the fixing screw.
10
Turn down the side F to lock the other
pins in its seats on the frame.
12
Tilt the side F and insert the pin into
its seat on the frame.
Press in the specified position to lock the pin.
Lock the side E in the same way.
25
13
15
Close the device cover.
16
14
A
B
Turn the device upside down and insert the base B of
the device into the seats in the direction shown. Screw
the 2 fixing screws A.
26
Reassemble the front cover.
Fix the device to the wall.
4.2
Connections
The following igure shows the possible connections for the device.
ATTENTION:
In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
VIn 24Vdc
COM
USB
ETH
DK
Power Supply cable
(included)
Ethernet
CrossOver
standard
cable
Power supply
PC
Barcode reader
GPRS modem
PC
Barcode reader
Ethernet
UTP
standard cable
(pin-to-pin)
PC
Network
HUB
Cash drawer
NOTE: When the RS232 and USB communication cables are connected to the printer at the same time, communication takes place via the USB port.
27
4.3
Pinout
2
1
POWER SUPPLY
3
Tripolar female connector
4
1 GND
2 +24 Vdc
J1
3 GND
4 Frame GND
ATTENTION:
Respect power supply polarity.
NOTE:
Power supply cable
The following igure shows the connector pinout of the power supply cable for the device:
Tripolar male connector
n.c.
GND
Power supply cable
2
1
USB INTERFACE
Female USB type B connector
3
4
1 USB0-VBUS
J4
2 D0 -
(in/out)
3 D0 +
(in/out)
4 GND
SH1 SHIELD
SH2 SHIELD
28
(in)
+24 V
5
9
1
6
RS232 SERIAL INTERFACE
Female DB9 connector
1 DTR
2 TX
During transmission, takes the values -VRS232 and + VRS232 depending on data
3 RX
During reception, takes the values -VRS232 and +VRS232 depending on data
4 DSR
J3
5 GND
6 DTR
When +VRS232, device is power on
7 CTS
8 RTS
When +VRS232, device is ready to receive data
9 n.c.
NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to the voltage value +VRS232 (voltage value
between +3Vdc and +15Vdc) and logic value “1” corresponds to the voltage value -VRS232 (voltage value between
-3Vdc and -15Vdc.
1
2
3
4
5
6
7
8
9
DEVICE
DCD
DCD
RXD
TXD
TXD
RXD
GND
GND
DSR
DSR
CTS
CTS
1
2
3
4
5
6
7
8
9
DB9
DB9
DEVICE > PC connection
The following picture shows an example of connection between the device and a personal computer using a 9 pin
RS232 serial connector:
PC
When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.
29
ETHERNET INTERFACE
1
8
Female RJ45 connector
1 TPOUT +
2 TPOUT 3 TPIN +
4 GND
5 GND
6 TPIN 7 n.c
J5
8 n.c
9 +3.3 V
10 LED-LAN
11 +3.3 V
12 LED-LNK
13 Shield
14 Shield
NOTES:
The functionality of two LED are speciied in the following table:
LED
FUNCTION
LED-LNK
Link (yellow color): the LED lights up when a connection is active
LED-LAN
Rx/Tx: (green color): the LED lights up when occurs a data reception or transmission
• To directly connect the device to a Personal Computer, use a Cross-Over Ethernet cable.
• To connect the device to a hub device, use an UTP Ethernet cable (Pin to Pin).
The pinout shown in table represents the input signals to component J5 before the isolation voltage transformer
(through-hole pin).
30
1
6
DRAWER CONNECTOR
Female RJ12 connector
1 GND
J2
2 SOL1
(out)
3 CASS
(in)
Drawer 1 command (open collector)
Drawer status
4 +24 Vdc
5 SOl2
(out)
Drawer 2 command (open collector)
6 GND
ATTENTION:
This device can manage drawers of different power supplies (6V, 12V, 18V, 24V). To prevent a current overload, check
and set correctly the kind of cash drawer.
PIN 4
DRAWER 2
PIN 4
DRAWER 1
PIN 2
NOTE:
The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on
the drawer connector
The solenoid of the drawer 2 must be connected from Pin 4 to Pin 5 on
the drawer connector
PIN 5
(-)
RJ12
SOL
DEVICE
(+)
JACK
NOTE:
K3 > CASH DRAWER (optional) connection
Use an optional adapter cable RJ12-Jack to connect the device to a cash drawer. Refer to the picture below for the
connector pin signals
+24Vdc
CASH
DRAWER
31
4.4
Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM
DESCRIPTION
INSTALLATION PROCEDURE
Driver for Windows XP
Driver for Windows VISTA (32/64 bit)
Driver for Windows 7 (32/64 bit)
Windows
Driver for Windows 8 (32/64 bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
Driver for Windows 8.1 (32/64 bit)
Driver for Windows 10 (32/64 bit)
Driver for OPOS
Linux
(32/64 bit)
Windows /
Linux
Driver for JavaPOS
Android
iOS
Windows
Phone 8
Follow the instruction get back on the
“Readme.txt” ile. You can ind it in the
software package downloaded in advance.
Library for CustomAndroidAPI
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
Library for CustomiOSApi
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
Library for CeWP8Api
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
NOTA:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.
32
Extract the zipped folder to
the destination path desired.
5
OPERATION
5.1
Opening the cover
Automatic
Manual
*
OPEN
*
The cover-opening mechanism is automatically
triggered as soon as the roll runs out in order to
prompt the user to replace it.
The indicator shows the state “Paper end”.
SERVICE
Press and hold the OPEN button
to open the device cover.
Or in case of anomalies
press the service button.
33
5.2
Adjusting the alignment sensor (optional)
The device can be optionally equipped with a mobile sensor for the detection of the alignment black mark placed on the
thermal side of paper as shown below.
The device user will need to manually move this mobile sensor according to the position of the black mark on the paper
(see next paragraphs).
To use this sensor for black mark detection, you must set the “Black mark position” setup parameter on the “Bottom” value
(see chapter 5).
MOBILE SENSOR
FOR BLACK MARK
direction
of paper
feed
NON-HEAT
SENSITIVE SIDE
HEAT SENSITIVE SIDE
34
To adjust the mobile sensor position according to the black mark position on paper, open the device cover
(see paragraph 4.1) and move the sensor to the desired position using a small screwdriver or a pointed object.
ATTENTION:
To avoid damaging the sensor, use the
plastic tabs as foothold for the screwdriver
to push the sensor in the desired position.
35
5.3
Adjusting the paper width (optional)
The device can be optionally equipped with an adapter for the regulation of paper width to use.
To adjust the paper width, proceed as follows.
1
3
58mm
Open the device cover
(see paragraph 5.1).
2
60mm
To use 58 mm or 60 mm paper width,
properly place the optional paper adapter
(see chapter 10).
80mm
In standard configuration,
device handles 80 mm paper width.
36
5.4
Switch the device ON/OFF
1
IN DC 24V
2A
Power Supply cable
(included)
VIn 24Vdc
Connect the power adapter (supplied) to the device and the mains outlet.
Use the type of electrical power supply indicated on the label.
2
ON/OFF
Switch device On pressing key ON/OFF, The indicator lights are switched on and the device is ready.
Switch device Off pressing key ON/OFF.
37
5.5
Loading the paper roll
To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any
scraps of paper.
1
3
Open the device cover and
if necessary, adjust the paper width
(see previous paragraphs).
2
Close the device cover and wait until the paper is
loaded and automatically cut off.
Place the roll in the paper compartment and pull out the
paper for a few centimetres.
38
5.6
Loading the Fan-fold
To load the Fan-fold proceed as follows. At every change of paper, check inside the device to locate and remove any
scraps of paper.
1
Open the device cover (see paragraph 5.1) and insert the Fan-fold through the input slot,
located on the back of the device. Pull out the paper for a few centimetres.
2
Close the device cover.
If the parameter “Black mark alignment” is enabled proceed with alignment by pressing both keys.
39
5.7
Pairing with Bluetooth devices
K3 STD BT
The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part software) or from a mobile device Android, iOS and Windows Phone after installing the application “CustomPrint”, downloadable
from the download section of www.custom.biz site.
To perform the wireless printing with a device equipped with Bluetooth connectivity is needed to pair with device.
NOTE: The windows used in this paragraph may be different from the screens that appear on the device used for
printing and may vary depending on the version of the operating system.
Windows
3
1
XXXXXXXXXXXXXX
Rx
<serial number>
Write down the 16-digit serial number indicated
on the label of the printer (see paragraph 3.3).
Security Type................................... :
Mac Address.................................... :
WPA2
00-00-00-00-00-00
Wireless........................................... :
Printer ID ......................................... :
Paring PIN ....................................... :
AutoReconnect ................................ :
Pairing ............................................. :
Bluetooth
000000000000000
1234
Disabled
Enabled
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Make sure that the “Wireless” parameter on the printer
is set to “Bluetooth” and that the “AutoReconnect”
parameter is set to “Disabled” (see paragraph 6.4).
2
4
ON/OFF
FEED
Turn on the printer and print
a setup report (see paragraph 6.1).
40
On the PC status bar click the
Bluetooth icon.
5
“Pairing” = Disabled
8
<< Device and Printer
Bluetooth Devices
Search Devices and Printer
Add a device
Add a device
Add a printer
Select a device to add to this computer
Windows will continue to look for new devices and display them here.
No items match your search.
<device_BT ADDRESS>
Bluetooth
Other
What if Windows doesn’t find my device?
Next
In the window that opens,
click “Add a device”.
Cancel
If the parameter “Pairing” of the printer is set to
“Disabled” (see paragraph 6.4), click the “Next” key to
confirm the pairing and skip to step 11.
6
9
“Pairing” = Enabled
Add a device
Select a device to add to this computer
Add and device
Windows will continue to look for new devices and display them here.
Select a pairing option
Create a pairing code for me
The device has a keypad.
Enter the device’s pairing code
The device comes with a pairing code.
Check for one on the device or in thr device manual.
<device_BT ADDRESS>
Pair without using a code
This type of device, such as a mouse, does not require a
secure connection.
What if Windows doesn’t find my device?
Next
Cancel
How can I tell if my device has a pairing code?
Next
Click the “Next” key.
Cancel
If parameter “Pairing” of the printer is set to
“Enabled” (see paragraph 6.4), click
“Enter the device’s pairing code”.
7
10
Add a device
Select a device to add to this computer
Add a device
Windows will continue to look for new devices and display them here.
Enter the pairin code for the device.
<device_BT ADDRESS>
Bluetooth
Other
This will that yo are connecting to the connect device.
1234
The code is either displayed on your device or the information that
came with the device.
What if Windows doesn’t find my device?
Next
Cancel
What if Windows doesn’t find my device?
Next
Locate your Bluetooth printer in the list of proposed
devices (<device_serial number>)
and select it with a click.
Cancel
Enter the code (1234) and
click the “Next” key.
41
Mac OS
11
1
Add a device
XXXXXXXXXXXXXX
This device has been successfully added to this computer
Rx
Windows is now checking for drivers and will install them if
necessary. You may need to wiait for this to finish before your device
is ready to use.
To verify if this device finished installin properly, look for it in
Device and Printers.
<device_BT ADDRESS>
<serial number>
What if Windows doesn’t find my device?
Write down the 16-digit serial number indicated
on the label of the printer (see paragraph 3.3).
Close
In the confirmation message that appears,
click “Device and Printers”.
2
12
All control panel item
Add aa device
Device and printer
Search Devices and Printer
Add a printer
ON/OFF
Device (3)
Monitor
PC
<device_BT ADDRESS>
FEED
Check that your device appears in the list
of paired devices.
Turn on the printer and print
a setup report (see paragraph 6.1).
3
NOTE: Once that has occured the pairing between the
host and printer, this remains active even in the event of
switching of, interruption of communication, etc.
42
Security Type................................... :
Mac Address.................................... :
WPA2
00-00-00-00-00-00
Wireless........................................... :
Printer ID ......................................... :
Paring PIN ....................................... :
AutoReconnect ................................ :
Pairing ............................................. :
Bluetooth
000000000000000
1234
Disabled
Enabled
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Make sure that the “Wireless” parameter on the printer
is set to “Bluetooth” and that the “AutoReconnect”
parameter is set to “Disabled” (see paragraph 6.4).
4
7
“Pairing” = Enabled
Bluetooth
Devices
Pair
<dievice_BT ADDRESS>
Pairnig falled
Bluetooth On
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
d
.
inter
ct”
4).
Search
Advanced...
Show Bluetooth in menu bar
?
If parameter “Pairing” of the printer is set to
“Enabled” (see paragraph 6.4), click the “Pair” key.
An error message appears on the screen.
Click the “Pair” key again.
On the PC status bar click the Bluetooth icon.
5
Bluetooth: On
Turn Bloetooth Off
8
Send File to Device...
Browse File to Device...
Search
Bluetooth
Devices
Open Bluetooth Preferences...
Options...
<dievice_BT ADDRESS>
Pair
Pairnig falled
In the dropdown menu click
“Open Bluetooth Preferences”.
Bluetooth On
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
6
“Pairing” = Disabled
Advanced...
Show Bluetooth in menu bar
Bluetooth
Click “Options” key.
Devices
<device_BT ADDRESS>
?
Search
Pair
9
Not connected
Bluetooth On
Search
Bluetooth
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
Devices
Enter the code show on <device_BT ADDRESS> to pair it with.
Options...
Pair
<dievice_dserial number>
See the documentation Pairnig
that came
falled with your Bluetooth device
if you don’t know the code or are having troble pairing.
Bluetooth On Code:
Show Bluetooth in menu bar
Advanced...
?
1234
Turn Bluetooth Off
Now discoverable as
<Bluetooth>
If parameter “Pairing” of the printer is set to
“Disabled” (see paragraph 6.4), locate your printer
(<device_BT ADDRESS>) and select it with a click.
Click the “Next” key to confirm the pairing
and skip to step 10.
Cancel
Show Bluetooth in menu bar
Pair
Advanced...
?
Enter the code (1234)
and click “Pair” key to confirm.
43
Linux
10
Bluetooth
1
Ricerca
Dispositivi
XXXXXXXXXXXXXX
<dispositivo_BT ADDRESS>
Rx
Connesso
Bluetooth attivo
Disattiva Bluetooth
Ora visibile come
<Bluetooth>
<serial number>
Mostra Bluetooth nella barra dei menu
Avanzate...
Write down the 16-digit serial number indicated
on the label of the printer (see paragraph 3.3).
?
Verificare che il vostro dispositivo figuri
nell'elenco dei dispositivi abbinati.
2
ON/OFF
FEED
Turn on the printer and print
a setup report (see paragraph 6.1).
3
NOTE: Once that has occured the pairing between the
host and printer, this remains active even in the event of
switching of, interruption of communication, etc.
44
Security Type................................... :
Mac Address.................................... :
WPA2
00-00-00-00-00-00
Wireless........................................... :
Printer ID ......................................... :
Paring PIN ....................................... :
AutoReconnect ................................ :
Pairing ............................................. :
Bluetooth
000000000000000
1234
Disabled
Enabled
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Make sure that the “Wireless” parameter on the printer
is set to “Bluetooth” and that the “AutoReconnect”
parameter is set to “Disabled” (see paragraph 6.4).
nter
t”
4).
7
4
“Pairing” = Disabled
Bluetooth Devices
Adapter
Device
View
help
Setup...
Search
<device_BT ADDRESS>
Connect To:
Unknown
<xx:xx:xx:xx:xx:xx>
Serial Port
ISend a File...
Browse Device...
Pair
Trust
Setup...
Rename device...
Remove...
Disconnect
In the dropdown menu, click the “Pair” key.
If parameter “Pairing” of the printer is set to
“Disabled” (see paragraph 6.4) skip to step 9.
On the PC status bar click the
Bluetooth icon.
5
Turn Bluetooth off
8
“Pairing” = Enabled
Make Discoverable
Bluetooth Devices
Setup New Device...
Adapter
Send Files to Device...
Device
View
help
Setup...
Search
Paring request
<device_BT ADDRESS>
Browse Files on Device...
Unknown
<xx:xx:xx:xx:xx:xx>
Pairing request for device:
<device_BT ADDRESS> (xx:xx:xx:xx:xx:xx)
Enter PIN code for authentication:
Recent Connections...
Devices...
1234
Adapter...
Show input
Local Services...
Stop
OK
Plugins
Help
Exit
In the dropdown menu click
“Devices”.
6
If parameter “Pairing” on the printer is set to
“Enabled” (see paragraph 6.4), enter the code (1234)
and click “OK” to confirm.
9
Bluetooth Devices
Adapter
Device
View
help
Setup...
Search
Bluetooth Devices
Adapter
<device_BT ADDRESS>
Unknown
<xx:xx:xx:xx:xx:xx>
Locate your printer (<device_BT ADDRESS>)
and select it with a click.
Device
View
help
Setup...
Search
<device_BT ADDRESS>
Helmet
<xx:xx:xx:xx:xx:xx>
Check that your device appears in the list
of paired devices.
45
NOTE: Once that has occured the pairing between the
host and printer, this remains active even in the event of
switching of, interruption of communication, etc.
Android
1
XXXXXXXXXXXXXX
Rx
<serial number>
Write down the 16-digit serial number indicated
on the label of the printer (see paragraph 3.3).
2
ON/OFF
FEED
Turn on the printer and print
a setup report (see paragraph 6.1).
3
Security Type................................... :
Mac Address.................................... :
WPA2
00-00-00-00-00-00
Wireless........................................... :
Printer ID ......................................... :
Paring PIN ....................................... :
AutoReconnect ................................ :
Pairing ............................................. :
Bluetooth
000000000000000
1234
Disabled
Enabled
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Make sure that the “Wireless” parameter on the printer
is set to “Bluetooth” and that the “AutoReconnect”
parameter is set to “Disabled” (see paragraph 6.4).
46
nter
t”
4).
7
4
O
Bluetooth
I
Available devices
<Bluetooth device>
<Bluetooth device>
Press the “Settings” icon on your
Android device.
<device_BT ADDRESS>
Locate your printer (<device_BT ADDRESS>)
and select it with a click.
5
8
Bluetooth
Bluetooth paring request
To pair with:
<device_BT ADDRESS>
Press the “Bluetooth” icon.
Type the device’s required PIN
1234
_________________________________
Usually 0000 or 1234
PINcontains letters or symbols
6
You may also need to type this PIN
on the other device.
Cancel
Bluetooth
O
I
Move the switch to ON to enable the Bluetooth
communication and start searching
for available devices .
OK
1
2
3
4
5
6
7
8
9
0
.
,
Done
If parameter “Pairing” on the printer is set to
“Enabled” (see paragraph 6.4) enter the code (1234)
and press the “OK” key to confirm.
If the parameter “Pairing” on the printer is set to
“Disabled” (see paragraph 6.4) pairing is
automatically performed.
47
iOS
9
1
XXXXXXXXXXXXXX
Bluetooth
O
Rx
I
Paired deviceas
<serial number>
<device_BT ADDRESS>
Available devices
Write down the 16-digit serial number indicated
on the label of the printer (see paragraph 3.3).
<Bluetooth device>
<Dispositivo Bluetooth>
2
Once pairing is completed, do not turn
off Bluetooth communication. Otherwise,
communication will be interrupted.
ON/OFF
FEED
Turn on the printer and print
a setup report (see paragraph 6.1).
3
NOTE: To print with an Android device you need to install
the application “CustomPrint” available in the download
area of the site www.custom.biz
48
Security Type................................... :
Mac Address.................................... :
WPA2
00-00-00-00-00-00
Wireless........................................... :
Printer ID ......................................... :
Paring PIN ....................................... :
AutoReconnect ................................ :
Pairing ............................................. :
Bluetooth
000000000000000
1234
Disabled
Enabled
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Make sure that the “Wireless” parameter on the printer
is set to “Bluetooth” and that the “AutoReconnect”
parameter is set to “Disabled” (see paragraph 6.4).
nter
t”
4).
7
4
Setting Bluetooth
Bluetooth
OTHER DIVICE
<Bluetooth device>
<device_ BT ADDRESS>
Press the “Settings” icon,
on your iOS device.
5
Locate your printer (<device_BT ADDRESS>)
and select it with a click.
8
Bluetooth
Enter PIN
Cancel
Press the “Bluetooth” icon.
<device_BT ADDRESS>
Pair
1234
PIN
6
1
2
ABC
3
DEF
Setting Bluetooth
4
GHI
Bluetooth
7
PQRS
5
JKL
8
TUV
6
MNO
9
WXYZ
0
Move the switch to ON to enable the Bluetooth
communication and start searching
for available devices .
If parameter “Pairing” on the printer is set to
“Enabled” (see paragraph 6.4) enter the code (1234)
and press the “Pair” key to confirm.
If the parameter “Pairing” on the printer is set to
“Disabled” (see paragraph 6.4) pairing is
automatically performed.
49
Windows Phone
9
1
XXXXXXXXXXXXXX
Rx
Setting Bluetooth
Bluetooth
<serial number>
MY DIVICE
<device_BT ADDRESS>
connect
i
OTHER DIVICE
Write down the 16-digit serial number indicated
on the label of the printer (see paragraph 3.3).
<Bluetooth device>
2
Once pairing is completed, do not turn
off Bluetooth communication. Otherwise,
communication will be interrupted.
ON/OFF
FEED
3
NOTE: To print with an iOS device you need to install
the application “CustomPrint” available in the download
area of the site www.custom.biz
50
Turn on the printer and print
a setup report (see paragraph 6.1).
Security Type................................... :
Mac Address.................................... :
WPA2
00-00-00-00-00-00
Wireless........................................... :
Printer ID ......................................... :
Paring PIN ....................................... :
AutoReconnect ................................ :
Pairing ............................................. :
Bluetooth
000000000000000
1234
Disabled
Enabled
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Make sure that the “Wireless” parameter on the printer
is set to “Bluetooth” and that the “AutoReconnect”
parameter is set to “Disabled” (see paragraph 6.4).
nter
t”
4).
4
7
IMPOSTAZIONI
Bluetooth
Stato
Sì
<dispositivo Bluetooth>
tocca per associare
<dispositivo_BT ADDRESS>
Press the “Setting” icon
on the Windows device.
tocca per associare
avanzate
5
Locate your printer (<device_BT ADDRESS>)
and select it with a click.
8
Bluetooth
Press the “Bluetooth” icon.
Sto associando
<dispositivo_BT ADDRESS>
Scrivi PIN per collegarti
1234
fatto
annulla
6
1
IMPOSTAZIONI
Bluetooth
Stato
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
0
+
Sì
#
avanzate
Move the switch to ON to enable the Bluetooth
communication and start searching
for for available devices.
If parameter “Pairing” on the printer is set to
“Enabled” (see paragraph 6.4) enter the PIN (1234) and
press the “Done” key to confirm.
If the parameter “Pairing” on the printer is set to
“Disabled” (see paragraph 6.4) pairing is
automatically performed.
51
9
IMPOSTAZIONI
Bluetooth
Stato
Sì
<dispositivo_BT ADDRESS>
associato
<dispositivo Bluetooth>
tocca per associare
avanzate
Once pairing is completed, do not turn
off Bluetooth communication. Otherwise,
communication will be interrupted.
NOTE: To print with a Windows Phone device you need
to install the application “CustomPrint” available in the
download area of the site www.custom.biz
52
5.8
Pairing with Wi-Fi devices
PrinterSet
The setting of wireless printer parameters can be performed by using the PrinterSet software tool. For communication via
USB, you must install on PC the device driver.
The PrinterSet software tool is available in the download area of the web site www.custom.biz.
To set wireless printer parameters with the PrinterSet software tool, proceed as follows:
2
1
ETH
Serial
USB
Printer
Set
Plug the device to a personal computer
by using one of the available connections.
Start the CePrinterSet software tool
(see the dedicated manual).
For further information about the use of PrinterSet, refer to the dedicated manual.
53
CustomPrint
The Wi-Fi connectivity of the printer allows the wireless printing from a mobile device Android after installing the application
“CustomPrint”, downloadable from the download section of www.custom.biz site.
Through the app “CustomPrint” is also possible to set wireless printer parameters.
How to program Access Point connection parameters:
1. Set Access Point wireless protocols to B/G and not to N.
2. Print the printer setup and check the “Wi-Fi Module” parameter: it must be “CC3100”.
3. Set the printer in “SmartConig” mode (see paragraph 3.4).
4. “Wi-Fi SSID” and “Password” device parameters must be properly set for the selected access point.
SmartConig technology is a fast method to conigure wireless parameters of a device by pairing it with the wireless home network.
SmartConig leverages the standard mechanism present in Wi-Fi to conigure association information on the ly, regardless of whether user-interface is available.
In this process a Wi-Fi enable device such as a smartphone or a tablet is used to send the association information to the
printer. Additionally, SmartConig does not depend on the host microcontroller’s I/O capabilities, thereby usable to associate multiple devices to the same AP simultaneosly.
The coniguration process take place through the use of connectionless UDP protocols and is secured with AES-128 encryption.
The device used to conigure (smartphone or tablet) stays connected to the user’s home network during the entire coniguration process.
NOTE:
Set the connection parameters in a environment with a limited number of devices.
54
6
CONFIGURATION
6.1
Coniguration mode
To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows.
1
3
PRINTER SETUP
ON/OFF
Turn on the device by pressing the ON/OFF key
(see previous paragraphs).
The device prints the report with
parameters for printer settings.
2
4
FEED
Enter
printer
setup
FEED
When the indicator lights come on,
press and hold down the FEED key.
Press the FEED key to enter the configuration mode.
55
6.2
Setup report
The following igures show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device and Ethernet parameters see the following paragraphs.
K3 STD, K3 STD DSP
DEVICE NAME and
FIRMWARE MODULES
RELEASE
<device name>
SCODE <code>
DCODE <code>
FCODE <code>
-
rel 1.00
rel 1.00
rel 1.00
PRINTER SETTINGS
PRINTING HEAD
STATUS
DEVICE
STATUS
ETHERNET
COMMUNICATION
PRINTER
PARAMETERS
KEYS FUNCTIONS
56
1 «••••••••» 576
---------------------------------------------------------------------------PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................<device model>
Wi-Fi Module .........................................<Wi-Fi module>
PRINTING HEAD TYPE ........................<printhead model>
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EXTERNAL MEMORY TEST ................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
[V] = 23.37
HEAD TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
CUT COUNTER
= 1
[Network configuration]
DHCP Client .................................... :
Disabled
IP Address ....................................... :
Subnet Mask ................................... :
Default Gateway.............................. :
192.168.0.1
255.255.240.0
192.168.0.5
[Ethernet]
Mac Address.................................... :
00-00-00-00-00-00
Wireless........................................... :
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Class ....................................... :
USB Address Number ..................... :
Print Mode ....................................... :
Autofeed .......................................... :
Code Table [num] ............................ :
Font Type......................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
Print Width ....................................... :
Paper Threshold .............................. :
Black mark position ......................... :
Black mark threshold ....................... :
Black mark distance [mm] ............... :
Total cut ........................................... :
PaperEnd Buffer Clear .................... :
PrintHead Test PowerOn ................. :
Data Logger..................................... :
Line Space Reduction ..................... :
Line Feed Reduction ....................... :
Barcode Height Reduct ................... :
Auto Cover Open............................. :
Power Management ........................ :
Print Density.................................... :
Wi-Fi
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Printer
0
Normal
CR Disabled
0
International
A=15 B=20 cpi
Normal
72mm[80PaperW]
40%
Bottom
40%
+15
Enabled
Disabled
Disabled
Disabled
Disabled
Disabled
Disabled
Enabled
Disabled
0%
[ FEED ] enter Printer setup
[ OPEN ] skip Setup
K3 STD Wi-Fi
DEVICE NAME and
FIRMWARE MODULES
RELEASE
<device name>
SCODE <code>
DCODE <code>
FCODE <code>
-
rel 1.00
rel 1.00
rel 1.00
PRINTER SETTINGS
PRINTING HEAD
STATUS
DEVICE
STATUS
Wi - Fi
COMMUNICATION
PRINTER
PARAMETERS
KEYS FUNCTIONS
1 «••••••••» 576
---------------------------------------------------------------------------PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................<device model>
Wi-Fi Module .........................................<Wi-Fi module>
PRINTING HEAD TYPE ........................<printhead model>
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EXTERNAL MEMORY TEST ................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
[V] = 23.37
HEAD TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
CUT COUNTER
= 1
[Network configuration]
DHCP Client .................................... :
Disabled
IP Address ....................................... :
Subnet Mask ................................... :
Default Gateway.............................. :
192.168.0.1
255.255.240.0
192.168.0.5
[Ethernet]
Mac Address.................................... :
00-00-00-00-00-00
[Wi-Fi]
SSID ................................................ :
Security Type................................... :
Mac Address.................................... :
Custom
WPA2
00-00-00-00-00-00
Wireless........................................... :
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Class ....................................... :
USB Address Number ..................... :
Print Mode ....................................... :
Autofeed .......................................... :
Code Table [num] ............................ :
Font Type......................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
Print Width ....................................... :
Paper Threshold .............................. :
Black mark position ......................... :
Black mark threshold ....................... :
Black mark distance [mm] ............... :
Total cut ........................................... :
PaperEnd Buffer Clear .................... :
PrintHead Test PowerOn ................. :
Data Logger..................................... :
Line Space Reduction ..................... :
Line Feed Reduction ....................... :
Barcode Height Reduct ................... :
Auto Cover Open............................. :
Power Management ........................ :
Print Density.................................... :
Wi-Fi
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Printer
0
Normal
CR Disabled
0
International
A=15 B=20 cpi
Normal
72mm[80PaperW]
40%
Bottom
40%
+15
Enabled
Disabled
Disabled
Disabled
Disabled
Disabled
Disabled
Enabled
Disabled
0%
[ FEED ] enter Printer setup
[ OPEN ] enter SmartConfig
57
K3 STD BT
DEVICE NAME and
FIRMWARE MODULES
RELEASE
<device name>
SCODE <code>
DCODE <code>
FCODE <code>
-
rel 1.00
rel 1.00
rel 1.00
PRINTER SETTINGS
PRINTING HEAD
STATUS
DEVICE
STATUS
PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................<device model>
Wi-Fi Module .........................................<Wi-Fi module>
PRINTING HEAD TYPE ........................<printhead model>
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EXTERNAL MEMORY TEST ................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
[V] = 23.37
HEAD TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
CUT COUNTER
= 1
[Network configuration]
DHCP Client .................................... :
Disabled
IP Address ....................................... :
Subnet Mask ................................... :
Default Gateway.............................. :
192.168.0.1
255.255.240.0
192.168.0.5
[Ethernet]
Mac Address.................................... :
00-00-00-00-00-00
[Wi-Fi]
SSID ................................................ :
Security Type................................... :
Mac Address.................................... :
Custom
WPA2
00-00-00-00-00-00
BLUETOOTH
COMMUNICATION
Wireless........................................... :
Printer ID ......................................... :
Paring PIN ....................................... :
AutoReconnect ................................ :
Pairing ............................................. :
Bluetooth
000000000000000
1234
Disabled
Enabled
PRINTER
PARAMETERS
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Class ....................................... :
USB Address Number ..................... :
USB Virtual COM............................. :
Print Mode ....................................... :
Autofeed .......................................... :
Code Table [num] ............................ :
Font Type......................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
Print Width ....................................... :
Paper Threshold .............................. :
Black mark position ......................... :
Black mark threshold ....................... :
Black mark distance [mm] ............... :
Total cut ........................................... :
PaperEnd Buffer Clear .................... :
PrintHead Test PowerOn ................. :
Data Logger..................................... :
Line Space Reduction ..................... :
Line Feed Reduction ....................... :
Barcode Height Reduct ................... :
Auto Cover Open............................. :
Power Management ........................ :
Print Density.................................... :
CUSTOM/POS
115200 bps
8 bits/chr
None
Hardware
RxFull
Printer
0
Disabled
Normal
CR Disabled
0
International
A=15 B=20 cpi
Normal
72mm[80PaperW]
40%
Bottom
40%
+15
Enabled
Disabled
Disabled
Disabled
Disabled
Disabled
Disabled
Enabled
Disabled
0%
Wi - Fi
COMMUNICATION
KEYS FUNCTIONS
58
1 «••••••••» 576
----------------------------------------------------------------------------
[ FEED ] enter Printer setup
[ OPEN ] skip Setup
6.3
Device status
The device operating status is indicated in the coniguration print-out in which, next to the name of the components displayed, the following information is given:
PRINTER TYPE
device model
WI-FI MODULE *
Wi-Fi module
PRINTING HEAD TYPE
print head model
INTERFACE
interface present
PROGRAM MEMORY TEST
OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST
OK appears if functioning and NOT OK if faulty
EXTERNAL MEMORY TEST
OK appears if functioning and NOT OK if faulty
CUTTER TEST
OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE
voltage of the head
HEAD TEMPERATURE
temperature of the head
POWER ON COUNTER
number of power-ups made
PAPER PRINTED
centimetres of paper printed
CUT COUNTER
number of cuts performed
NOTES* :
Only for K3 STD Wi-Fi and K3 STD BT models.
It is possibile to enable/disable Wi-Fi by “PrinterSet” or “Setup.ini”, not by setup.
59
6.4
Network coniguration parameters
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off.
DHCP CLIENT
Setting of the DHCP protocol:
Disabled D = protocol disabled
Enabled =
protocol enabled
NOTE: When “DHCP Client” is disabled, the IP that is set will be used by both network
interfaces.
IP ADDRESS
IP address of device; this parameter is assigned by the network administrator.
NOTE: This parameter can’t be modiied by setup.
SUBNET MASK
IP address of device; this parameter is assigned by the network administrator.
NOTE: This parameter can’t be modiied by setup.
DEFAULT GATEWAY
This parameter identiies the Gateway IP address used to send applications to the external network.
NOTE: This parameter can’t be modiied by setup.
ETHERNET
MAC ADDRESS
This is the number, provided by the constructor, that identiies the device; this number is univocal.
Wi-Fi SSID
IP address of Wi-Fi; this parameter is assigned by the network administrator.
NOTE: This parameter can’t be modiied by setup.
SECURITY TYPE
Security Protocol:
None D
WPA
WPA2
= protocol disabled
= WPA protocol enabled
= WAP2 protocol enabled
NOTE: This parameter can’t be modiied by setup.
Wi-Fi
MAC ADDRESS
This is the number, provided by the constructor, that identiies the device; this number is univocal.
NOTE: This parameter can’t be modiied by setup.
60
WIRELESS
Activation of the Bluetooth or Wi-Fi communication:
OFF D
Wi-Fi
Bluetooth
NOTE: If the WIRELESS parameter is set to ON (enabled) do not connect any communication cable to the device and disconnect all the communication cables from the
device.
ER ID
Printer identiier. NOTE: The parameter is printed only for K3 STD BT model.
PAIRING PIN
This is the number, provided by the constructor, that identiies the device; this number is univocal.
NOTES:
This parameter can’t be modiied by setup.
The parameter is printed only for K3 STD BT model.
AUTORECONNECT
Setting the automatically connection function.
Disabled D =
Enabled
=
“AutoReconnect” function disabled. It is necessary to perform pairing
between printer and Bluetooth device whenever the communication is
interrupted. (power off, standby, etc.).
“AutoReconnect” function enabled. The printer automatically attempts
to restore the connection with the last device connected whenever the
communication is interrupted (power off, standby, etc.). Before enabling
this function, you must perform the pairing between the bluetooth device
and printer at least once.
NOTE:
The parameter is printed only for K3 STD BT model.
PAIRING
Setting the paring function for the Bluetooth (pairing) devices.
Disabled D
Enabled
= pairing function disabled. No PIN is requested to make association
= pairing function enabled. It is necessary to enter a PIN to perform pairing
(refer to “Pairing pin” parameter of printer setup = 1234).
NOTES:
This parameter can’t be modiied by setup.
The parameter is printed only for K3 STD BT model.
ATTENTION:
Any changes to network parameters will interrupt browser connection. If the server not responding you must reconnect
to the new IP address set.
NOTE:
Wi-Fi network WEP keys only accept ASCII encoding and not HEXADECIMAL encoding.
61
6.5
Printer parameters
This device allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off and they are stored in non-volatile memory.
PRINTER EMULATION
Available emulations for the device:
CUSTOM/POS D
RS232 BAUD RATE
Communication speed of the serial interface:
115200 D
57600
38400
19200
9600
4800
2400
1200
NOTE: Parameter valid only with serial interface.
RS232 DATA LENGTH
Number of bit used for characters encoding:
7 bits/char
8 bits/char D
NOTE: Parameter valid only with serial interface.
RS232 PARITY
Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd =
odd value for parity bit
NOTE: Parameter valid only with serial interface.
RS232 HANDSHAKING
Handshaking:
XON/XOFF =
Hardware D =
software handshaking
hardware handshaking (CTS/RTS)
NOTES:
Parameter valid only with serial interface.
When the receive buffer is full, if handshaking is set to XON/XOFF, the device sends
the XOFF (0x13) on the serial port. When the receive buffer has cleared once again, if
handshaking is set to XON/XOFF, the device sends the XON (0x11) on the serial port.
BUSY CONDITION
Activation mode for Busy signal:
OffLine/ RXFull = Busy signal is activated when the device is both in OffLine status and
the buffer is full
RXFull D =
Busy signal is activated when the buffer is full
NOTE: Parameter valid only with serial interface.
62
USB CLASS
USB communication class deinition.
Printer D =
setting the printer function
Mass Storage = setting the sharing mode from Mass Storage
Virtual COM = setting the USB port as a virtual serial port
USB ADDRESS NUMBER
Numerical address code for the univocal identiication of the USB device (in case of more than a USB device connected with the same PC):
0D
1
PRINT MODE
2
3
4
5
6
7
8
9
Printing mode:
Normal D = enables printing in normal writing way
Reverse = enables printing rotated 180 degrees
AUTOFEED
Setting of the Carriage Return character:
CR disabled D = Carriage Return disabled
CR enabled = Carriage Return enabled
CODE TABLE [num]
Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0D
1
2
3
4
5
Setting the digit for units:
CODE TABLE [num x 1]
0D
1
2
3
4
5
6
7
8
9
NOTE:
See the paragraph 8.6 to learn about the character tables corresponding to the identiication numbers set with this parameter.
The character tables set with this parameter are the same set with the command 0x1B
0x74 (refer to the Commands Manual of the device).
FONT TYPE
Setting of the font type:
International D
Chinese GB 18030
NOTE:
When the chinese font is enabled, the selection of the character code table is suspended
(“Code table” parameter). When the Chinese fonts is disabled, it returns the character
code table previously in use (“Code table” parameter).
63
CHARS / INCH
Font selection:
A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi D
A = 20 cpi, B = 15 cpi
NOTES:
CPI = Characters Per Inch
SPEED / QUALITY
Setting of printing speed and printing quality:
Normal D
High Quality
High Speed
Gray scale
PRINT WIDTH
Width of printing area:
50mm [58 PaperW]
54mm [60 PaperW]
72mm[ 80 PaperW] D
PAPER THRESHOLD
Threshold value (in percent) for the recognition of the presence of paper by the paper
presence sensor:
30%
40% D
50%
BLACK MARK
POSITION
60%
70%
80%
90%
Position of the alignment black mark and choice of appropriate black mark sensor:
Disabled D =
Top =
Bottom =
Transparent =
the black mark alignment is not performed
the black mark position is detected by the upper sensors aimed to the
non-thermal side of the paper (relection)
the black mark position is detected by the lower sensor aimed to the
thermal side of the paper (relection)
the black mark is detected by the lower sensor and the upper sensor
placed in front of (transparence)
NOTE:
The value “Top” can be enabled only in presence of the system with three top sensors
(optional).
If the device is equipped with the optional mobile sensor and the value “Bottom” is
enabled, the following happens: the ixed sensor takes care of detecting the paper presence and the mobile sensor takes care of detecting the black mark (see chapter 11).
BLACK MARK THRESHOLD Threshold value (in percent) for the recognition of the presence of black mark by the
black mark sensor:
30%
40% D
50%
60%
70%
80%
90%
NOTE: If the “Black mark position” parameter is disabled, this parameter is not printed.
64
BLACK MARK DISTANCE
“Black mark distance” is the minimum distance (in millimetres) between the upper edge
of ticket and the black mark (see chapter 11).
The numeric value of the distance is made up with the following four parameters for the
setting of three digits (two for the integer part of the number, one for the decimal part
and of the sign):
Sign setting:
BLACK MARK DISTANCE SIGN
+ D = positive distance
-=
negative distance
Setting the digit for tens:
BLACK MARK
DISTANCE [mm x 10]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for units:
BLACK MARK
DISTANCE [mm x 1]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for decimals:
BLACK MARK
DISTANCE [mm x .1]
0D
1
2
3
4
5
6
7
8
9
NOTES:
For example, to set the black mark distance to 15 mm, modify the parameters as follows:
Black mark distance sign
=+
Black mark distance [mm x 10]
=1
Black mark distance [mm x 1]
=5
Black mark distance [mm x .1]
=0
If the “Black mark position” parameter is disabled, the parameters for the “Black mark
distance” are not printed.
TOTAL CUT
Sets the behavior of the cutter when the total cut command 0x1B 0x69 (ESC i) is sent:
Disabled =
The total cut command 0x1B 0x69 (ESC i) will be ignored and the device
executes a partial cut
Enabled D = The total cut command 0x1B 0x69 (ESC i) will be executed.
PAPEREND BUFFER
CLEAR
Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
Disabled D = The data remain in the receive buffer. When the paper runs out, the device
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled = When the paper runs out, all data in the receive buffer are deleted.
PRINTHEAD TEST
POWERON
Setting of the performing of the print head test:
Disabled D = the test is performed only during the printing of the setup report
Enabled =
the test is performed at each power on
65
DATA LOGGER
Setting of the data logger function on the LOG folder on the Flash memory:
Disabled D =
Text = Graphic = Text + Graphic = data logger function disabled
the printed text is stored in .txt ile
the printed graphic is stored in .bmp ile
both text and graphic are stored in .txt and .bmp iles NOTE:
The name of the irst text ile stored will be 00000001.txt; the name of the irst graphic ile stored will be 00000001.bmp; the ile number is incremented automatically, when there is no more space, the oldest iles are deleted.
LINE SPACE
REDUCTION
Reduction value of line spacing (vertical distance between the base line of a row and the
next one). Recommended to reduce paper consumption.
Disabled D
25%
50%
75%
LINE FEED
REDUCTION
Reduction value for the distance of paper feed. Recommended to reduce paper consumption.
Disabled D
25%
50%
75%
BARCODE HEIGHT
REDUCTION
Reduction value for the height of the barcode printed. Recommended to reduce paper
consumption.
Disabled D
25%
50%
75%
AUTO COVER OPEN
Setting the automatic cover opening function as the paper roll runs out.
Enabled D
Disabled
POWER MANAGEMENT
Setting the device power management
Disabled D =
switch on depends on the ON/OFF. key
RS232/USB = switch on occurs via RS232/USB communication
PRINT DENSITY
Adjusting the printing density:
-50%
-37%
-25%
66
-12%
0D
+12%
+25%
+37%
+50%
6.6
Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal Dump mode). For each character sent, the receipt contain an indication of the hexadecimal and ASCII values (if
the characters are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:
HEXADECIMAL DUMP
31
39
37
68
73
66
65
6F
6F
77
72
6B
64
73
66
6A
32
30
38
6B
64
73
69
72
75
65
69
6C
66
64
6B
6B
33
31
39
6A
66
64
6F
69
77
72
6F
73
6B
66
F2
6C
34
32
75
73
6B
66
79
75
65
69
75
64
73
6B
6A
68
35
33
69
64
6A
6B
75
77
72
6F
77
66
64
6A
73
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
67
68
7
MAINTENANCE
7.1
Autocutter paper jam
1
3
FEED
OPEN
Rotate the gear in the direction with no resistance until
the cutter does not return to its inital position.
4
Press the FEED key and the OPEN key simultaneously
to try to unlock the cutter. If the cutter did not unlock
press the release button and remove the front cover.
2
SERVICE
Disconnect the power supply.
Press the service button and try to open
carefully the device cover. If it opens, the cutter is
in the correct position.
69
5
7
FEED
Press the FEED key to verify the proper
functioning of the device.
Reassemble the cover removed previously.
8
6
Customer Service Department:
[email protected]
(worldwide)
or
ON
Connect the power supply and
switch the device ON.
70
[email protected]
(specific for North/South American customers)
If the problem persists, please
contact the customer service.
7.2
Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Printhead
Use isopropyl alcohol
Rollers
Use isopropyl alcohol
EVERY 5 PAPER CHANGES
Cutter
Paper path
Sensors
Use compressed air
Use compressed air or tweezers
Use compressed air
EVERY 6 MONTHS OR AS NEEDED
Printer case
Use compressed air or a soft cloth
For speciic procedures, see the following pages.
NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
71
7.3
Cleaning
For periodic cleaning of the device, see the instructions below
Sensors
1
Disconnect the power supply cable and
open the device cover (see paragraph 5.1).
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.
ON
Alcohol, solvent
Clean the device sensors
by using compressed air.
72
Paper path
Print head
1
1
Disconnect the power supply cable and
open the device cover (see paragraph 5.1).
2
Disconnect the power supply cable and
open the device cover (see paragraph 5.1).
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.
ON
Alcohol, solvent
Clean the area involved in the passage of paper
by using compressed air.
ISOPROPYL ALCOHOL
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.
ON
Clean the printing head by using
a non-abrasive cloth moistened with isopropyl.
73
Platen roller
Case
1
1
Disconnect the power supply cable and
open the device cover (see paragraph 5.1).
2
ISOPROPYL ALCOHOL
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.
Disconnect the power supply cable.
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.
ON
Alcohol, solvent
ON
Clean the platen roller by using
a non-abrasive cloth moistened with isopropyl.
74
To clean the device,
use compressed air or a soft cloth.
Autocutter
1
3
Disconnect the power supply cable and
open the device cover (see paragraph 5.1).
2
Press the release button
and remove the front cover.
4
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.
ON
Alcohol, solvent
Clean the cutter compartment from the inside
using compressed air.
Clean the cutter compartment from the outside
using compressed air.
75
Display (optional)
5
1
Disconnect the power supply cable.
2
Reassemble the cover removed previously.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.
ON
Alcohol, solvent
To clean the display,
use compressed air or a soft cloth.
76
7.4
Upgrade irmware
9. Select the serial communication port (ex. COM1):
Select the system communication port
WARNING: During communication between PC/device
for the irmware update it is strictly forbidden to disconnect the communication cable or to remove the power
supply of the devices not to endanger the proper functioning of the device.
NOTES:
The latest irmware of the device is available in the download area of the web site www.custom.biz
Available port
OK
COM1
Firmware rel.:COM2None
COM3
Hardware rel.:COM4None
COM5
PSW Version :
None
COM6
File [*.cfg] :
None
Printer type:
None
Cancel
Select port:
None
Selected port
COM1
File (*.psw):
C:\<device>.PSW
Select (*.psw):
Install on the PC used for device upgrading the
“UpgCePrn” software available in the download area of
the web site www.custom.biz.
Begin upgrade
Data flush status...
Upgrade status:
Port config:
No upgrade thread active...
Communication port not init
UPDATE VIA SERIAL INTERFACE
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see paragraph 3.3).
2. Go to the web site www.custom.biz and download the
appropriate irmware release from the download area.
3. Print the setup report (see chapter 6).
4. Switch off the device.
5. Connect the device to the PC using a serial cable (see
paragraph 4.2).
6. Switch on the device.
7. Launch the software “UpgCePrn”.
8. Select the update ile “.PSW” location:
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
10. Detecting and setting of the parameters necessary for
serial communication are performed automatically and
then updating begins.
11. After a few minutes a message on the screen warns
that the update is completed.
Upgrade OK
Upgrade succesfully completed.
OK
12. Print a new setup report to verify the new irmware release (see chapter 6).
File (*.psw):
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
No upgrade thread active...
Port config:
Communication port not init
77
UPDATE VIA USB INTERFACE
Select Printer
ATTENTION:
Only during the irmware update, the connection between PC and device must be direct, without the use
of wireless HUB.
<device1>
<device2>
<device3>
<device4>
<device5>
Only during the irmware update, do not connect or disconnect other USB devices.
Selected Printer
NOTE: For communication via USB you must install on
PC the device driver available in the download area of
the web site www.custom.biz.
<device1>
OK
Port filtering...
Cancel
USB
Select the system communication port
Available port
OK
COM4
Firmware rel.:COM5None
COM6
Hardware rel.:COM7None
COM9
PSW Version :
None
USB
File [*.cfg] :
None
Proceed as follows:
1. Write down the product code (14 digits) printed on the
Printer type:
None
Cancel
Select port:
None
Selected port
USB
File (*.psw):
C:\<device1>.PSW
product label (see paragraph 3.3).
2. Go to the web site www.custom.biz and download the
Select (*.psw):
Begin upgrade
appropriate irmware release from the download area.
Data flush status...
3. Print the setup report (see chapter 6).
4. Switch off the device.
5. Connect the device to the PC using a USB cable (see
Upgrade status:
Port config:
No upgrade thread active...
paragraph 4.2).
Communication port not init
6. Switch on the device.
7. Launch the software “UpgCePrn”.
8. Select the update ile “.PSW” location:
10. After a few minutes a message on the screen warns
that the update is completed.
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
Upgrade OK
Upgrade succesfully completed.
File (*.psw):
OK
Select (*.psw):
Begin upgrade
Data flush status...
11. Print a new setup report to verify the new irmware release (see chapter 6).
Upgrade status:
No upgrade thread active...
Port config:
Communication port not init
9. Select item USB and then select the USB device among
those proposed (ex. device1):
78
8
SPECIFICATION
8.1
Hardware speciications
GENERALS
Sensors
Emulations
Printing driver
Head temperature, paper presence,
detection of black mark,
cover open, low paper,
adjustable detection of black mark (optional),
detection of black mark on non-thermal side (optional)
CUSTOM/POS
Windows XP,
VISTA (32/64 bit),
Windows 7 (32/64 bit),
Windows 8 (32/64 bit),
Windows 8.1 (32/64 bit),
Windows 10 (32/64 bit),
Linux,
OPOS,
JavaPOS,
Android,
iOS,
Windows Phone 8
INTERFACES
USB port
RS232 serial port
Ethernet port
12 Mbit/s (USB 2.0 full speed)
from 1200 bps to 115200 bps
10 Mbit/s
MEMORIES
Receive buffer
16 kB
Flash memory
4 MB (+1 MB internal to the micro)
RAM memory
64 MB
Graphic memory
Logos dynamic management (max 1 MB graphic memory)
PRINTER
Resolution
203 dpi (8 dot/mm)
79
Printing method
Thermal, ixed head
Head life (1)
Abrasion resistance (2)
Pulse durability
200 km (with recommended paper)
200 M
Printing width
50, 54, 72 mm
Printing mode
Normal, 90°, 180°, 270°
Printing format
Character fonts
Printable barcode
Printing speed (1) (4)
Height/Width from 1 to 6, bold, reverse, underlined, italic
54 character code tables (see paragraph 8.6)
2 TrueType font (3)
Extended chinese GB18030-2000
UPCA, UPCE, EAN13, EAN8,
CODE39, ITF, CODABAR, CODE93,
CODE128, CODE32, PDF417,
DATAMATRIX, AZTEC, QRCODE
High Speed = 280 mm/s
Normal = 190 mm/s
High Quality = 140 mm/s
Grey Scale = 120 mm/s
PAPER
Type of paper
Paper width
Paper width
(with optional paper width adapter)
Paper weight
Paper thickness
Recommended types of paper
External roll diameter
External roll core diameter
Core thickness
80
Thermal rolls, heat-sensitive side on outside of roll
Fan-fold
80 mm ± 0.5 mm
58, 60, 80 mm ± 0.5 mm
from 55 g/m2 to 90 g/m2
from 61 μm to 85 μm
KANZAN KF50 and KP460
MITSUBISHI PF5067, TL 1000 and TL4000
max. 100 mm
25 mm (+ 1 mm)
2 mm (+1 mm)
Paper end
Not attached to roll core
Core type
Cardboard or plastic
AUTOCUTTER
Paper cut
Total or partial
Estimated life (1)
1000000 cuts
PRINTER ELECTRICAL SPECIFICATIONS
Power supply
24 Vdc ±10% (optional external power supply)
Medium consumption
2A
Typical. consumption (4)
1.5 A
Standby consumption
0.1 A
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000046
Power supply voltage
Frequency
from 100 Vac to 240 Vac
from 50 Hz to 60 Hz
Output
24 V, 2.5 A
Power
60 W
ENVIRONMENTAL CONDITIONS
Operating temperature
Relative humidity
Storage temperature
Storage relative humidity
from 0°C to +50°C
from 10% Rh to 85% Rh (w/o condensation)
from -20 °C to +70 °C
from 10% Rh to 90% Rh (w/o condensation)
NOTES:
(1) : Respecting the regular schedule of cleaning for the device components.
(2) : Damages caused by scratches, ESD and electromigration are excluded.
(3) : “Veramono.ttf” and “Vera.ttf” are installed on device lash disk. It is possible to install additional TrueType fonts (see paragraph 12.4).
(4) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
(5) : Referred to the UL measurements.
81
8.2
Character speciications
Character set
Character density
3
11 cpi
15 cpi
20 cpi
32
42
56
Chars / second
2026
2806
3648
Lines / second
63
63
63
2.25 x 3
1.625 x 3
1.25 x 3
Number of columns
Characters (L x H mm)-Normal
NOTE: Theoretical values.
82
8.3
Device dimensions
K3 STD, K3 STD Wi-Fi, K3 STD BT
Length
206 mm
Height
140 mm (with cover closed)
255 mm (with cover open)
Width
148 mm
Weight
1970 g (w/o paper roll)
NOTE:
All the dimensions shown in following igures are in millimetres.
140
255
148
206
83
K3 STD DSP
Length
230.3 mm
Height
140 mm (with cover closed)
255 mm (with cover open)
Width
148 mm
Weight
2100 g (w/o paper roll)
NOTE:
All the dimensions shown in following igures are in millimetres.
230.3
140
255
148
206
84
8.4
Power supply dimensions cod. 963GE020000046
Length
127 mm
Height
35.5 mm
Width
56 mm
35.5
All the dimensions shown in following igures are in millimetres.
AC INLET
56
n.c.
2 1
3
GND
127
+24V
DC OUTPUT WIRE
85
8.5
Paper speciication
Paper with black mark for ixed sensor
The following image shows the placement of the black mark on the thermal side of the paper. For more information about
the use of paper with black mark see chapter 11.
7
Line of tear off
37
Cutting line
50
+1
min 50
THERMAL SIDE
8
25
Printing line
+1
90
PAPER WIDTH 58, 60, 80 mm
NOTES:
All the dimensions shown in igures are in millimetres.
Paper width 58 mm and 60 mm are available only with adapter paper guide provided as accessory (see chapter 10).
86
The following image shows the placement of the black mark on the non-thermal side of the paper. The black mark can be
placed either in the position P1 or P2 (paper width 58 mm or 60 mm) or even as a P3 (paper width 80 mm).
For more information about the use of paper with black mark see chapter 11.
40 mm
40 mm
7
P2
50
+1
P1
+1
min 50
90
P3
NON-THERMAL SIDE
7
PAPER WIDTH 58 mm
PAPER WIDTH 60 mm
PAPER WIDTH 80 mm
NOTES:
All the dimensions shown in igures are in millimetres.
Paper width 58 mm and 60 mm are available only with adapter paper guide provided as accessory (see chapter 10).
87
Paper with black mark for mobile sensor
+1
min 50
90
THERMAL SIDE
50
+1
The following image shows the placement of the black mark on the thermal side of the paper. The black mark can be placed
anywhere on the whole width of the paper.
For more information about the use of paper with black mark see chapter 11.
PAPER WIDTH 58, 60, 80 mm
NOTES:
All the dimensions shown in igures are in millimetres.
Paper width 58 mm and 60 mm are available only with adapter paper guide provided as accessory (see chapter 10).
88
Fan-fold paper with hole
The following image shows the placement of the hole on the paper by referring to the thermal side.
To manage tickets with hole, set the parameter “Black mark position” to “Transparence” (see paragraph 6.5).
For more information about the use of paper with hole see chapter 11.
All the dimensions shown in following igures are in millimetres.
min 3
min 50
3
THERMAL SIDE
min 2
7
PAPER WIDTH 80 mm
89
8.6
Character sets in CUSTOM/POS emulation
The printer has 3 internal fonts with a width of 11, 15, 20 cpi, which can be associated with one of the coding tables stored
on the device.
To know the coding tables actually stored on the device, print the font test (see paragraph 3.4).
The selection of the font and the encoding table is done via command (see the commands manual of the device) or through
the Setup procedure by properly setting the parameter “Chars / Inch”, “Code Table” and “Chinese Font” (see paragraph 6.5).
The following is the complete list of coding tables that can be installed on the device.
<CodeTable>
90
Character Tables
0
PC437 - U.S.A., Standard Europe
1
Katakana
2
PC850 - Multilingual
3
PC860 - Portuguese
4
PC863 - Canadian/French
5
PC865 - Nordic
11
PC851 - Greek
on request
12
PC853 - Turkish
on request
13
PC857 - Turkish
14
PC737 - Greek
15
ISO8859-7 - Greek
16
WPC1252
17
PC866 - Cyrillic 2
18
PC852 - Latin 2
19
PC858 for Euro symbol at position 213
20
KU42 - Thai
21
TIS11 - Thai
on request
26
TIS18 - Thai
on request
30
TCVN_3 - Vientamese
on request
31
TCVN_3 - Vientamese
on request
32
PC720 - Arabic
on request
on request
<CodeTable>
Character Tables
33
WPC775 - Baltic Rim
on request
34
PC855 - Cyrillic
35
PC861 - Icelandic
36
PC862 - Hebrew
37
PC864 - Arabic
38
PC869 - Greek
on request
39
ISO8859-2 - Latin 2
on request
40
ISO8859-15 - Latin 9
on request
41
PC1098 - Farci
42
PC1118 - Lithuanian
on request
43
PC1119 - Lithuanian
on request
44
PC1125 - Ukrainian
45
WPC1250 - Latin 2
46
WPC1251 - Cyrillic
47
WPC1253 - Greek
48
WPC1254 - Turkish
49
WPC1255 - Hebrew
50
WPC1256 - Arabic
51
WPC1257 - Baltic Rim
52
WPC1258 - Vientamese
53
KZ1048 - Kazakhstan
255
Space page
on request
91
8.7
True Type fonts
In CUSTOM/POS emulation, it is possible to use TrueType fonts. To be used, a TrueType font must be monospace type
(every character of the font must have the same dimension). The check is made by the device when the font is selected.
TrueType fonts will be automatically scaled by the device in order to obtain the same available width for the embedded
fonts (11, 15 and 20 cpi).
The quality of TrueType fonts and the correct positioning into the printable area will result from the font producers and the
font implementation.
For the correct printing of the code tables, it is necessary that the selected TrueType font contains all the characters in
the tables. Otherwise, the ‘�’ symbol will be printed instead the missing character. All commands for printing coniguration are usable both with TrueType fonts and with embedded fonts. It is possible to address the TrueType font respects the
UNICODE standard (see www.unicode.org), by using UTF-8 or UTF-16 encoding.
92
9
CONSUMABLES
The following table shows the list of available consumables for device:
DESCRIPTION
CODE
67300000000385
THERMAL PAPER ROLL
weight = 55 g/m2
width = 80 mm
Ø external = 90 mm
Ø core = 25 mm
67300000000009
THERMAL PAPER ROLL
weight = 60 g/m2
width = 80 mm
Ø external = 100 mm
Ø core = 25 mm
67A00000000305
FAN-FOLD
weight = 255 g/m2
dimensions = 155 mm x 65 mm
93
94
10
ACCESSORIES
The following table shows the list of available accessories for device:
DESCRIPTION
CODE
963GE020000046
POWER SUPPLY
(for technical speciications, see paragraph 8.1)
21400000000193
PAPER WIDTH ADAPTER
for 58 mm and 60 mm paper width
95
96
11
ALIGNMENT
Device is provided with sensors for the use of alignment black mark in order to handle:
• roll of tickets with pre-printed ields and a ixed length;
• Fan-fold of tickets with pre-printed ields and a ixed length.
The black mark alignment may be formed by
• black mark printed on paper (see paragraph 8.5);
• hole between two tickets (see paragraph 8.5);
All alignment sensors are “relection” sensors: this kind of sensor emits a band of light and detects the quantity of light relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, considering that the light is relected by the white paper and absorbed by the black mark. To use tickets with holes, it is possible to use the same sensors as “transparence” sensors, coupled two by two: a beam of
light is emitted by the transmitter sensor and the quantity of light which reaches the opposite receiver sensor is detected.
The presence of the hole is detected evaluating the amount of light that arrives to the opposite sensor, considering that the
paper doesn’t allow the beam of light to reach the receiver, whereas a hole lets the light to reach the receiver.
The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.
97
11.1
Enable alignment
Device is provided with one, two or three sensors for alignment, placed as follows:
one ixed sensor aimed to the thermal side of the paper.
one mobile sensor (optional) aimed to the thermal side of the paper.
a system with three sensors (optional) aimed to the non-thermal side of the paper.
•
•
•
To guarantee the alignment, it is necessary to correctly choose the sensor to use for the black mark detection depending
on the type of balck mark and its location on the ticket.
To do this, you must enable the parameter “Black mark position” during the setup procedure (see chapter 6) and set the
correct value of this parameter as described in the following table.
SENSOR
USED
(see following
igures)
VALUE OF THE
“BLACK MARK POSITION”
PARAMETER
USING MODE
OF SENSORS
BLACK MARK TYPE
-
Disabled
-
Alignment disabled
1
Bottom
Relection
Black mark printed on the
thermal side of paper
2
Top
Relection
Black mark printed on the
non-thermal side of paper
1+2
Transparence
Transparence
Hole between tickets
SENSORS 2
(OPTIONAL)
SENSOR 1
(FIXED)
SENSOR 1
(MOBILE, OPTIONAL)
The following igures show the usable format of paper and the corresponding sensors used for alignment:
98
Paper with black mark on the thermal side
In the standard model the detection of black mark and paper
presence is performed by the ixed sensor.
In the model with mobile sensor (optional) detecting the
presence of paper is executed by the ixed sensor while the black mark detection is performed by the mobile sensor.
direction
of paper
feed
direction
of paper
feed
SENSOR 1
(MOBILE, OPTIONAL)
SENSOR 1
(FIXED)
THERMAL
SIDE
THERMAL
SIDE
99
Paper with black mark on the non-thermal
Tickets with hole
The black mark can be placed in one of three zones shown.
This coniguration requires the system with three sensors (optional).
This coniguration requires the system with three sensors (optional).
SENSORS 2
(OPTIONAL)
SENSOR 2
(OPTIONAL)
direction
of paper
feed
direction
of paper
feed
P1
P2
P3
P1
P2
P3
NON-THERMAL
SIDE
100
SENSOR 1
NON-THERMAL
SIDE
11.2
Calibration
The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of
whiteness of the paper used and the degree of black of the mark printed on paper.
The device automatically performs the self-calibration during the setup procedure only if the “Black mark position” parameter
is set to a value other than “Disabled” (see chapter 6).
When self-calibration starts, the device performs some paper feeds and then it prints the calibration result and the value of
the PWM duty-cicle of the alignment sensor driver so that it can be perform an optimal black mark detection:
Autosetting black mark : OK
PWM Duty Cycle : 85.3%
The “Autosetting black mark” parameter indicates the result of the self-calibration procedure; OK will appear if it has been successful, NOT OK will appear if the procedure has failed.
After the printing of the procedure result, the device offers the execution of the function of paper characterization “Characterize
paper” and the change of the “Black mark threshold” parameter which represents the detection threshold of the black mark.
Choosing the “Yes” value for the “Characterize paper” parameter, the device prints a graphic representation (see following
igures) of the outgoing voltage of the alignment sensor (expressed as a percentage) and the “Black mark threshold” value.
This graphic representation is useful to set the most suitable value to assign to the “Black mark threshold” parameter and
then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero.
The following igure shows an example of paper with the non-thermal paper printed with black marks: the outgoing voltage is constant while passing the white paper between two black marks and presents a peak at each black mark.
In this case, the optimal value for the “Black mark threshold” parameter is placed about half of the peak.
NON-THERMAL SIDE
Peak
THERMAL SIDE
“Black mark
threshold”
101
The following igure shows an example of paper with holes: the outgoing voltage is constant while passing the paper between two holes and presents a variation at each hole. In this case, the optimal value for the “Black mark threshold” parameter
is placed about half of the variation.
NON-THERMAL SIDE
“Black mark
threshold”
Peak
THERMAL SIDE
102
The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents
a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black mark
threshold” parameter is located about halfway between the peak value and the maximum value of the “noise”.
NON-THERMAL SIDE
Peak
THERMAL SIDE
“Black mark
threshold”
Noise
If the maximum value of “noise” read by the sensor is very close to the peak value, it might be dificult to place the value of the “Black mark threshold” at an intermediate point. In these cases, it is mandatory that the portion of paper between the
point of printing end and the front black mark is completely white (no graphics). In this way, the only next graphic detected
by the sensor for alignment after the printing end will be the black mark.
103
11.3
Alignment parameters
The “alignment point” is deined as the position inside the ticket to use for the black mark alignment.
The distance between the black mark edge and the alignment point is deined as “Black mark distance”.
Referring to the front of the black mark, the value of “Black mark distance” value varies from 0mm minimum and 99.9 mm
maximum.
If the “Black mark distance” value is set to 0, the alignment point is set at the beginning of the black mark.
Alignment
point:
black mark front
Alignment
point
PRINTING DIRECTION
+
0
104
positive values
of “Black mark distance”
The following igure shows a section of the device with the paper path and the distances (in millimetres) between the alignment sensor, the print head and the cutter (cutting line).
een
betw mobile
e
c
n
nd
Dista
line a
ark
inting r black m
r
p
o
f
7.7
r
o
sens
n
twee
ce be and
n
a
t
Dis
g line
printin utting line
c
16
en
etwe
12
nce b e and
a
t
is
n
D
li
g
printin for black
or
ence
sens
fixed aper pres
p
/
mark
105
CUSTOM/POS EMULATION
To deine the alignment point you need to set the device parameters that compose the numerical value of the “Black mark distance” parameter. (see paragraph 6.4).
For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must
be set on the following values:
Black mark distance sign
Black mark distance [mm x 10]
Black mark distance [mm x 1]
Black mark distance [mm x .1]
:+
:1
:5
:0
The “Black mark distance” parameter, may be modiied as follows:
• during the setup procedure of the device (see chapter 6)
• by modifying the “Setup.ini” ile (see paragraph 13.5)
• by using the 0x1D 0xE7 command (for more details, refer to the commands manual)
• by driver
106
11.4
Printing area
In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless
for the next alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-black
mark distance.
The following igure shows an example of tickets with “Black mark distance” set to 0:
Cutting
line
Printing
line
Cutting
line
Printing
line
PRINTING DIRECTION
25
8
A
PRINTING
AREA
H
D
A
L
A
“Non-printable area” of 17 mm generated from:
“Distance between black mark front/cutting line” - “Distance between black mark front/printing line”
where:
“Distance between black mark front/cutting line” = “Distance between black mark front/printing line” = H Distance between the irst and the last print line, called “Height of the printing area”.
L
Ticket length.
D
Automatic feed for alignment at the next black mark.
25 mm 8 mm (ixed distance)
(ixed distance)
To use all the black marks on the card, you must comply with the following equation:
H + A ≤ L
The height of the printing area (H) can be increased to make no progress on alignment (D) but no further.
107
108
12
TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to [email protected] detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
3
XXXXXXXXXXXXXX
Rx
0000000000000000000
Customer Service Department:
[email protected]
Write down the data printed
on the product label (see paragraph 3.3)
(worldwide)
or
[email protected]
2
(specific for North/South American customers)
FW
<device name>
SCODE <code>
DCODE <code>
FCODE <code>
-
rel 1.00
rel 1.00
rel 1.00
Send an e-mail to the technical service,
with the data collected.
PRINTER SETTINGS
1 «••••••••» 576
---------------------------------------------------------------------------PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................<device model>
Wi-Fi Module .........................................<Wi-Fi module>
PRINTING HEAD TYPE ........................<printhead model>
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
Print a setup report (see paragraph 6.1)
The setup report shows
the firmware release
109
110
13
ADVANCED FUNCTIONS
13.1
File sharing
The device can be connected to a PC with a USB cable (see paragraph 4.2).
Through this kind of connection, it is possible to manage drivers, fonts and logos of the device and conigure the operating parameters by iles sharing from Mass Storage.
USB
FILE SHARING
FROM
MASS STORAGE
13.2
Drivers installation
It is possible to install the new driver update directly into the folder “Driver” on the Flash Drive of the device.
To enter the Flash Drive by iles sharing from Mass Storage you need to enable the relative parameter during the coniguration process (see chapter 6).
111
13.3
Logos management
It is possible to store new logos in addition to default logos stored on Flash Disk. The device automatically provides to
convert BMP image to the error-diffusion format in black and white.
It is possible to directly add the new logo directly into the folder “Pictures” on the Flash Drive of the device.
To enter the Flash Drive by iles sharing from Mass Storage, you need to enable the relative parameter during the coniguration process (see chapter 6).
After adding the logo, open the coniguration ile “PictList.ini” and add a new line with a number associated to the logo (to be used with device’s commands), a letter for the memory unit and the logo ile name, as indicated in the instructions written inside the “PictList.ini” ile.
To delete a logos stored in the device, proceed as follows:
1. delete the selected logo from the “Pictures” folder on Flash Disk;
2. in the coniguration ile “PictList.ini”, delete the line related to the erased logo.
The logos stored on Flash Disk and converted by the device, can be printed by using the number associated to the logo
during the conversion step.
The correspondence between ile-name and logo-number is warrant by the coniguration ile “PictList.ini” and it is veriiable with the logo test.
13.4
Fonts management
It is possible to store new font in addition to default fonts stored on Flash Disk.
You can directly add the new font directly into the folder “Fonts” on the Flash Drive of the device.
To enter the Flash Drive by iles sharing from Mass Storage, you need to enable the relative parameter during the coniguration process (see chapter 6).
NOTE:
Uploading the new font directly from the “Font” folder of Microsoft® Windows® directory, remember that the displayed
font name into the “Font” folder may not match the real name of the font ile.
112
13.5
Setup
It is possible to conigure the default parameters for device setup by editing the “Setup.ini” ile on the Flash Drive.
To enter the Flash Drive by iles sharing from Mass Storage, you need to enable the relative parameter during the coniguration process (see chapter 6).
After editing device’s parameter, simply save the “Setup.ini” ile to make the modiies activated.
The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into some sections (indicated in square brackets).
The available values for every parameter, are listed after the parameter name. The value marked with the symbol ‘ * ’ is the
default one. To modify printer’s parameters, change the numeric value after the name of parameters. To set the parameter
to the default value, change the numeric value with the symbol D.
The “Setup.ini” ile permits the coniguration of the following parameters:
[PRINT]
Print Mode
0*, 1
0 = Normal
1 = Reverse
Autofeed
0*, 1
0 = CR disabled
1 = CR enable
Chars / inch
0, 1*, 2
0 = A=11 B=15 cpi
1 = A=15 B=20 cpi
2 = A=20 B=15 cpi
Code Table [num]
0
Font Type
0*, 1
0 = International
1 = Chinese GB18030
Speed / Quality
0, 1*, 2
0 = High Quality
1 = Normal
2 = High Speed
3 = Grey scale
Paper Width
0, 1, 2*
0 = 50mm[58 PaperW]
1 = 54mm[60 PaperW]
2 = 72mm[80 PaperW]
Paper Threshold
0, 1*, 2, 3, 4, 5, 6
0 = 30 %
1 = 40 %
2 = 50 %
Black mark position
0*, 1
0 = Disabled
1 = Bottom
Black mark threshold
0, 1*, 2, 3, 4, 5, 6
0 = 30 %
1 = 40 %
2 = 50 %
3 = 60 %
4 = 70 %
5 = 80 %
6 = 90 %
3 = 60 %
4 = 70 %
5 = 80 %
6 = 90 %
113
Black mark distance [mm]
Total cut
0*, 1
0 = Enabled
1 = Disabled
PaperEnd Buffer Clear
0*, 1
0 = Disabled
1 = Enabled
PrintHead Test PowerOn
0*, 1
0 = Disabled
1 = Enabled
Data Logger
0*, 1, 2, 3
0 = Disabled
1 = Text
2 = Graphic
3 = Text + Graphic
Line Space Reduction
0*, 1, 2, 3
0 = Disabled
1 = 25%
2 = 50%
3 = 75%
Line Feed Reduction
0*, 1, 2, 3
0 = Disabled
1 = 25%
2 = 50%
3 = 75%
Barcode Height Reduction
0*, 1, 2, 3
0 = Disabled
1 = 25%
2 = 50%
3 = 75%
Auto Cover Open
0, 1*
0 = Disabled
1 = Enabled
Power Management
0*, 1
0 = Disabled
1 = RS232/USB
Print Density
0, 1, 2, 3, 4*, 5, 6, 7, 8
0 = - 50 %
1 = - 37 %
2 = - 25 %
114
3 = - 12 %
4=0%
5 = + 12 %
6 = + 25 %
7 = + 37 %
8 = + 50 %
[INTERFACE]
Wireless
0*, 1, 2
0 = Off
1 = Wi-Fi
2 = Bluetooth
RS232 Baud Rate
1, 2, 3, 4, 5, 6, 7, 8*
1 = 1200 bps
2 = 2400 bps
3 = 4800 bps
RS232 Data Length
0*, 1
0 = 8 bits/chr
1 = 7 bits/chr
RS232 Parity
0*, 1, 2
0 = None
1 = Even
RS232 Handshaking
0, 1*
0 = Xon/Xoff
1 = Hardware
Busy Condition
0*, 1
0 = RxFull
1 = OffLine/RxFull
USB Class
0*, 1, 2
0 = Printer
1 = Mass Storage
2 = Virtual COM
USB Address Number
0*, 1, 2, 3, 4, 5, 6, 7, 8, 9
0=0
1=1
2=2
3=3
0*, 1
0 = Disabled
1 = Enabled
4 = 9600 bps
5 = 19200 bps
6 = 38400 bps
7 = 57600 bps
8 = 115200 bps
2 = Odd
4=4
5=5
6=6
7=7
8=8
9=9
[NETWORK]
DHCP Client
IP Address
Subnet Mask
Default Gateway
TCP Printer Port
MAC Address Ethernet
(Reading only)
115
SSID
Security Type
0, 1, 2, 3*
0 = None
1 = WEP
2 = WPA
3 = WPA2
Autoreconnect
0*, 1
0 = Disabled
1 = Enabled
Pairing
0*, 1
0 = Disabled
1 = Enabled
Password
TCP Timeout
MAC Address Wi-Fi
(Reading only
[BLUETOOTH]
Printer ID
Build Version
Pairing pin
116
117
118
Rev. 2.00
Part Number : 76200000004500
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
[email protected] - www.custom.biz
All rights reserved
www.custom.biz
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