English - User Manual for eO 3.0 Rev. 2.1002

English - User Manual for eO 3.0 Rev. 2.1002
USER MANUAL
eO 3.0
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2016 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of
this manual in whatever form, whether by printed
or electronic means, is forbidden. While guaranteeing that the information contained in it has been
carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this manual
bear no responsibility for how the manual is used.
Information regarding any errors found in it or
suggestions on how it could be improved are
appreciated. Since products are subject to continuous check and improvement, CUSTOM S.p.A.
reserves the right to make changes in information
contained in this manual without prior notii cation.
The pre-installed multimedia contents are protected from Copyright CUSTOM S.p.A. Other
company and product names mentioned herein
may be trademarks of their respective companies.
Mention of third-party products is for informational purposes only and constitutes neither an
endorsement nor a recommendation. CUSTOM
S.p.A. assumes no responsibility with regard to
the performance or use of these products.
THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for
accidents or damage to persons or property
occurring as a result of tampering, structural or
functional modii cations, unsuitable or incorrect installations, environments not in keeping with
the equipment’s protection degree or with the
required temperature and humidity conditions,
failure to carry out maintenance and periodical
inspections and poor repair work.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following actions
that could compromise the characteristics of the
product:
• Read and retain the instructions which follow.
• Follow all indications and instructions given
on the device.
• Make sure that the surface on which the device
rests is stable. If it is not, the device could fall,
seriously damaging it.
• Make sure that the device rests on a hard (nonpadded) surface and that there is sufi cient ventilation.
• Do not i x indissolubly the device or its accessories such as power supplies unless specii cally provided in this manual.
• When positioning the device, make sure cables
do not get damaged.
• [Only OEM equipment] The equipment must
be installed in a kiosk or system that provides
mechanical, electrical and i re protection.
• The mains power supply must comply with the
rules in force in the Country where you intend
to install the equipment.
• Make sure that there is an easily-accessible
outlet with a capacity of no less than 10A closely
to where the device is to be installed.
• Make sure the power cable provided with the
appliance, or that you intend to use is suitable
with the wall socket available in the system.
• Make sure the electrical system that supplies
power to the device is equipped with a ground
wire and is protected by a differential switch.
• Before any type of work is done on the machine,
disconnect the power supply.
• Use the type of electrical power supply indicated on the device label.
• These devices are intended to be powered
by a separately certii ed power module having an SELV, non-energy hazardous output.
(IEC60950-1 second edition).
• [Only POS equipment] The energy to the
equipment must be provided by power supply
approved by CUSTOM S.p.A.
• Take care the operating temperature range of
equipment and its ancillary components.
• Do not block the ventilation openings.
• Do not insert objects inside the device as this
could cause short-circuiting or damage components that could jeopardize printer functioning.
• Do not carry out repairs on the device yourself,
except for the normal maintenance operations
given in the user manual.
• The equipment must be accessible on these
components only to trained, authorized personnel.
• Periodically perform scheduled maintenance on
the device to avoid dirt build-up that could compromise the correct, safe operation of the unit.
• Do not touch the head heating line with bare
hands or metal objects. Do not perform any
operation inside the printer immediately after
printing because the head and motor tend to
become very hot.
• Use consumables approved by CUSTOM S.p.A.
THE CE MARK AFFIXED TO THE
PRODUCT CERTIFY THAT THE
PRODUCT SATISFIES THE BASIC SAFETY REQUIREMENTS.
The device is in conformity with the essential
Electromagnetic Compatibility and Electric Safety
requirements laid down in Directives 2006/95/CE
and 2004/108/CE inasmuch as it was designed
in conformity with the provisions laid down in the
following Standards:
• EN 55022 Class B (Limits and methods of
measurements of radio disturbance characteristics of Information Technology Equipment)
• EN 55024 (Information Technology Equipment – Immunity characteristics – Limits and
methods of measurement)
• EN 60950-1 (Safety of information equipment
including electrical business equipment)
The device is in conformity with the essential
requirements laid down in Directives 1999/05/CE
about devices equipped with intentional radiators
The Declaration of Conformity and other available
certii cations can be request to [email protected] please providing the correct part number shown
on product label or in the invoice.
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means that
used electrical and electronic products shall NOT
be mixed with unsorted municipal waste. For
more detailed information about recycling of this
product, refer to the instructions of your country
for the disposal of these products.
• Do not dispose of this equipment as miscellaneous solid municipal waste, but arrange to
have it collected separately.
• The re-use or correct recycling of the electronic
and electrical equipment (EEE) is important
in order to protect the environment and the
wellbeing of humans.
• In accordance with European Directive WEEE
2002/96/EC, special collection points are
available to which to deliver waste electrical
and electronic equipment and the equipment
can also be handed over to a distributor at the
moment of purchasing a new equivalent type.
• The public administration and producers of
electrical and electronic equipment are involved
in facilitating the processes of the re-use and
recovery of waste electrical and electronic
equipment through the organisation of collection activities and the use of appropriate
planning arrangements.
• Unauthorised disposal of waste electrical and
electronic equipment is punishable by law with
the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy.
MANUAL
For details on the commands,
refer to the manual with code. 77200000001500
TABLE OF CONTENTS
1
INTRODUCTION
2
DESCRIPTION
2.1
2.2
2.3
2.4
2.5
2.6
2.7 Box content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Device components: external views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Device components: internal views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Status led lashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3
INSTALLATION
3.1 Fastening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.3 Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.4 Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4
OPERATION
4.1 Adjusting the alignment sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.2 Switch the device ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.3 Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.4 Issuing ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5
CONFIGURATION
5.1 5.2
5.3
5.4
5.5
Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printer status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6
MAINTENANCE
6.1 Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.2 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
6.3 Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7
7
SPECIFICATION
7.1 7.2 7.3 7.4
7.5
7.6 7.7 7.8
7.9
Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Character speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Ejector speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Power supply dimensions cod.963GE020000003 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Paper speciication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
TITO tickets speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Character sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
True Type fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
8
CONSUMABLES
9 ACCESSORIES
9.1 Adapter cable for power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
10 ALIGNMENT
10.1
10.2
10.3
10.4
Enable alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Alignment parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Printing area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
11 TECHNICAL SERVICE
8
1
INTRODUCTION
This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this
document. The index can be reached by the button on each page as shown in the diagram below.
Link to table of contents
Notes reference
Numbered title
for chapter
Numbered title
for paragraph
Information valid
for devices
AAAA, BBBB, CCC
5 CONFIGURATION
5.1 Setup parameters
When the printer is turned on it performs a self-test and reset routine(1) that checks
and initializes the following electronic and mechanical components. During
power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of default
parameters.
AAAA, BBBB
Information valid
for devices AAAA, BBBB
When the printer is turned on it performs a self-test and reset routine that checks
and initializes the following electronic and mechanical components.
CCCC
Information valid
for device CCCC
During power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of
default parameters.
Useful information to
not compromise
devices operation
ATTENTION: Respect power supply polarity.
Generic information or
suggestions for the use
of the devices
Information or
suggestions related to
specific operations
NOTES:
All the dimensions shown in figures are in millimetres.
(1) For the keys functions refer to the chapter 2.
9
10
2
DESCRIPTION
2.1
Box content
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
1. Installation instruction sheet
2. Device
1
2
•
Open the device packaging.
•
Take out the device.
•
Take out the rest of the content.
•
Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future.
11
2.2
Device components: external views
1. Device cover
9. LINE FEED key
2. Opening lever
10. Power supply port
3. Paper output
11. USB interface port
4. Left cursor for paper input
12. RS232 interface port
5. Paper input
13. Port for low paper sensor (external)
6. Right cursor for paper input
14. Expansion port (for optional external device)
7. Status LED
15. Product label
8. FORM FEED key
1
2
3
4
5
6
15 14 13 12 11 10 9
12
7
8
2.3
Device components: internal views
1. Ejector bulkhead
2. Upper left sensor for notch (optional)
3. Printing head with sensor for paper in presence (built-in)
4. Internal barcode reader
5. Paper out presence sensor
6. Upper right sensor for notch (optional)
7. Lower mobile sensor for notch
8. Cutter
1
2
3
4
8
5
7
6
13
2.4
Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
XXXXXXXXXXXXXX
Rx
0000000000000000000
PC
14
SN
HW
2.5
Key functions: power up
POWER UP
LF
FF
LF
FF
Hold
down
Hold
down
printing
SETUP report
LF
printing
FONT TEST
FF
LF
Fast
push
FF
Fast
push
skip the
SETUP MODE
enter the SETUP MODE
LF
FF
LF
Fast
push
next
parameter
FF
Fast
push
modify
selected parameter
15
2.6
Key functions: standby
STANDBY
LF
FF
LF
FF
Fast
push
Fast
push
advance the paper
(preset length)
Is the
“Notch/B.Mark
Position” parameter
set on “Disabled”?
(see Setup)
NO
YES
printing
demo ticket
16
perform the
ticket alignment
2.7
Status led lashes
The Status led indicates hardware status of device. Given in the table below are the various led signals and the corresponding device status.
STATUS LED
DESCRIPTION
-
OFF
DEVICE OFF
GREEN
ON
DEVICE ON: NO ERROR
x1
RECEIVE DATA
x2
RECEPTION ERROR
(PARITY, FRAME ERROR, OVERRUN ERROR)
x3
COMMAND NOT RECOGNIZED
x4
COMMAND RECEPTION TIME OUT
x2
HEADING OVER TEMPERATURE
x3
PAPER END
x4
PAPER JAM
x5
POWER SUPPLY VOLTAGE INCORRECT
x6
COVER OPEN
x1
EJECTOR ROLLER ERROR
x2
EJECTOR BULKHEAD ERROR
x3
RAM ERROR
x4
EXTERNAL FLASH ERROR
x5
CUTTER ERROR
GREEN
COMMUNICATION
STATUS
YELLOW
RECOVERABLE
ERROR
RED
UNRECOVERABLE
ERROR
17
18
3
INSTALLATION
3.1
Fastening
The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a panel, use three M4 screws.
9.5
85.5
ad
thre
100
n°3
M4;
E
E
Furthermore, the panel must provide an opening for the paper handling that respects the measures (in millimeters) shown
below:
39
50
87.5
50
4
19
It’s very important to consider the screws length not to damage the internal components placed near the ixing holes (see following igure).
max 13
Section E-E
SP
Device chassis
Fixing panel
Fixing screw
The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows:
L ≤ 13mm + Sp
For example, if panel thickness is 10mm (Sp = 10mm), the maximum length for screws will be 23mm.
20
3.2
Connections
The following igures show the possible connections for the device.
24Vdc
I/O
External
low paper
LOW
PAPER
RS232
External
device
Adapter cable
MICROFIT-6PIN/DB9
(optional)
Power Supply cable
(optional)
PC
serial device
PC
USB device
Power supply
ATTENTION:
It is recommended to secure with a tie the adapter cable MICROFIT-6PIN/DB9 to a ixed support in order to prevent the connector on control board bears the weight of the cables.
In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: When the RS232 and USB communication cables are connected to the printer at the same time, communication
takes place via the USB port.
21
3.3
Pinout
2
POWER SUPPLY
Male Molex connector series 5569 vertical (n° 39-30-1020)
1
1 +24 Vdc
J13
2 GND
ATTENTION:
Respect power supply polarity.
NOTE: Power supply cable
The following igure shows the connector pinout of the power supply cable for the device:
Female Molex connector
series 5557 (n.39-01-3022)
Power supply cable
2
1
2
1
USB INTERFACE
Female USB type B connector
3
J2
4
1 USB0-VBUS
(in)
2 D0 -
(in/out)
3 D0 +
(in/out)
4 GND
SH1 SHIELD
SH2 SHIELD
22
PIN
Signal
1
Cable
color
Red
2
Black
GND
+24V
6
4
3
1
SERIAL INTERFACE
Female MICROFIT-6PIN connector (cable insertion side)
1 DTR
(out)
When +VRS232, printer is ready
2 RX
(in)
During reception, takes the value -VRS232 and +VRS232, depending on data
4 TX
(out)
During transmission, takes the value -VRS232 and +VRS232, depending on data
5 RTS
(out)
When +VRS232, printer is ready to receive data
3 GND
J1
6 n.c.
NOTES
DEVICE > PC connection
Use the adapter cable MICROFIT-6PIN/DB9 and a RS232 serial cable to connect the printer to a personal computer.
The following picture shows an example of connection between the device and a personal computer using a 9 pin serial
connector.
1
2
3
4
5
6
DEVICE
DTR
RX
GND
TX
RTS
1
2
3
4
5
6
7
8
9
PC
When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.
Given the presence of the RS232 standard, logic value “0” corresponds to the voltage value +VRS232 (voltage value
between +3Vdc and +15Vdc) and logic value “1” corresponds to the voltage value -VRS232 (voltage value between
-3Vdc and -15Vdc.
23
4
1
EXTERNAL LOW PAPER
Male JST-4pin connector series PH 90° (S4B-PH-K-S)
1 +3.3V
2 NPE
J5
When >3V the paper is low
(out)
Signal to turn on/off the infreared sensor LED
3 GND
4 VLED-SENS
1
(in)
6
EXTERNAL DEVICE
Male JST-12pin connector series PHD 90° (S12B-PHDSS-B)
12
7
(out)
When 0V the key is pressed
3 SW-LF
(out)
When 0V the key is pressed
4 MR
(in)
Printer reset (0V)
5 EX-LEDR
(out)
When 0V turns on the red LED
1 SW-FF
2 GND
6 RXD0/SCL1 (in/out) Auxiliary serial reception/ i2c clock
J17
7 EX-LEDV
(out)
When 0V turns on the green LED
8 TXD0/SDA1 (in/out) Auxiliary serial transmission/ i2c data
9 MOT-AUX+
(out)
Auxiliary motor
(out)
Auxiliary motor
10 +3,3V
11 MOT-AUX12 +24VM
24
3.4
Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM
DESCRIPTION
INSTALLATION PROCEDURE
Driver for Windows XP
Driver for Windows VISTA (32/64bit)
Windows
Driver for Windows 7 (32/64bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.w
Driver for Windows 8 (32/64bit)
Driver for Opos
Follow the instruction get back on the
README.TXT ile. You can ind it in the
software package downloaded in advance.
Linux
Android
Library for CustomAndroidAPI
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
NOTA:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.
25
26
4
OPERATION
4.1
Adjusting the alignment sensors
The device is equipped with a mobile sensor for the detection of the alignment black mark placed on the non-thermal side
of paper (located lower than the plane of the paper inside the device).
The device user will need to manually move these mobile sensor according to the position of the black mark on the paper
(see next paragraphs).
To use this sensor, you must set the “Notch/B.Mark Position” setup parameter on the “Bottom” value (see chapter 5).
dir
ec
pa
pe of tion
r fe
ed
THERMAL SIDE
NON-THERMAL SIDE
MOBILE SENSOR FOR BLACK MARK
In addition, the printer can be optionally equipped with a sensor for alignment notch placed on the thermal side of paper
(located upper than the plane of the paper inside the printer).
This optional sensor can be placed on the left cursor or on the right cursor of the paper infeed. The sensor position is adjusted by moving the paper infeed cursors during the paper width adjusting.
To use this sensor for notch detection, you must set the “Notch/B.Mark Position” setup parameter on the “Top Side” value
(see chapter 5).
27
dir
ec
pa
pe of tion
r fe
ed
THERMAL SIDE
NON-THERMAL SIDE
UPPER RIGHT SENSOR
(OPTIONAL)
dir
ec
pa
pe of tion
r fe
ed
THERMAL SIDE
28
NON-THERMAL SIDE
UPPER LEFT SENSOR
(OPTIONAL)
To adjust the mobile sensor position according to the black mark position on paper, proceed as follows.
1
Unhook the device cover by using the opening lever
and open the cover to the lock position
2
ATTENTION:
To avoid damaging the sensor,
use the plastic tabs as foothold
for the screwdriver to push
the sensor in the desired position.
Move the sensor to the desired using
a small screwdriver or a pointed object
29
4.2
Switch the device ON
1
Power supply cable
(optional)
EXTERNAL POWER SUPPLY
(OPTIONAL)
Connect the power supply cable to an external power supply unit.
2
IN DC 24V
24Vdc
RS232
Power supply cable (optional)
Connect the power supply cable to the device.
Use the type of electrical power supply indicated on the label.
3
The green status LED turn on and the device is ready.
30
1.5A
4.3
Loading the paper roll
At every change of paper, check inside the device. To change the paper proceed as follows.
1
See previous paragraphs
2
Adjust the position of notch sensor
2
VROOM
Insert the first ticket into the paper infeed
and wait for paper to load automatically
31
4.4
Issuing ticket
The device allows you to choose between different operating modes for the issuance of printed tickets.
The operating modes shown in the following images, depend on the settings of the coniguration parameters and commands sent to the device.
“EJECT” mode
1
Printhead
Paper input
The device starts the ticket printing
2
Ejector rollers
Printhead
The ticket advances and is caught between the ejector rollers
32
3
Paper output
Ejector rollers
Cutter
When printing ends, the device cuts the ticket printed
4
Ticket ejected
Paper output
The device directly ejects the ticket
33
“PRESENT” mode
1
Printhead
Paper input
The device starts the ticket printing
2
Ejector rollers
Printhead
The ticket advances and is caught between the ejector rollers
34
3
Ticket presented
Paper output
Ejector rollers
Cutter
When printing ends, the device cuts the ticket printed
and present a portion of the ticket on the paper mouth
4
Ticket withdrew
Paper output
The user withdraw the ticket from the paper mouth
35
“PRESENT/RETRACT” mode
1
Printhead
Paper input
The device starts the ticket printing
2
Ejector rollers
Printhead
The ticket advances and is caught between the ejector rollers
36
4
Ticket presented
Paper output
Ejector rollers
Cutter
When printing ends, the device cuts the ticket printed
and present a portion of the ticket on the paper mouth
5
Il biglietto resta in attesa sulla bocca carta per un intervallo di tempo predefinito
6
Ejector rollers
Ejection canal
Ticket withdrew
Tilting
bulkhead
The device retracts and collects the ticket from the mouth paper
37
“COLLECT” mode
1
Printhead
Paper input
The device starts the ticket printing
2
Cutter
Ejection canal
Ticket withdrew
Tilting
bulkhead
When printing ends, the tilting bulkhead is lowered.
The device cuts and collects the ticket printed without presenting it on the paper mouth
NOTE:
For further information, refer to chapter 5 and to the Commands Manual.
38
Modalità “READ”
1
TITO ticket
Paper input
The user inserts a TITO ticket (see par. 7.7) into the paper mouth
2
Barcode reader
Ejector rollers
Ejection canal
The device withdraw the ticket and reads the barcode printed on the ticket
3
See previous paragraphs
According to the information contained on the barcode read, the device ejects, presents or retracts the ticket
NOTA:
Per ulteriori chiarimenti, fare riferimento al capitolo 5 e al Manuale Comandi.
39
40
5
CONFIGURATION
5.1
Coniguration mode
To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows.
2
1
PRINTER SETUP
LF
FF
The device prints the report with
parameters for settings
3
24Vdc
RS232
LF
FF
Power supply cable (optional)
Enter
setup
While pressing the LINE FEED key,
switch on the device by inserting the power supply
cable.
Press the LINE FEED key to enter
the configuration mode
41
5.2
Setup report
The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs.
PRINTER NAME and
FIRMWARE MODULE
RELEASE
< Device name >
SCODE: <code>
DCODE: <code>
FCODE: <code>
-
rel 1.00
rel 1.00
rel 1.00
PRINTER SETTINGS
PRINTHEAD
STATUS
DEVICE
STATUS
PRINTER
PARAMETERS
KEYS FUNCTIONS
42
1 «••••••••» 640
---------------------------------------------------------------------------PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................VKP80III
Barcode Reader ....................................Present
LED bar RGB (hardware) ......................Present
PRINTING HEAD TYPE ........................T80
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EXTERNAL MEMORY TEST ................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
[V] = 23,37
HEAD TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTED
[cm] = 40
CUT COUNTER
= 1
RETRACT COUNTER
= 0
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Class ....................................... :
USB Address Number ..................... :
Print Mode ....................................... :
Autofeed .......................................... :
Code Table [num] ............................ :
Font Type......................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
Paper Retracting ............................. :
Print Width ....................................... :
Paper Threshold .............................. :
Notch/B.Mark Position ..................... :
Notch Threshold .............................. :
Notch Distance [mm] ....................... :
PrintHead Test PowerOn ................. :
Data Logger..................................... :
Print Density.................................... :
[ LF ]
[ FF ]
enter Printer setup
skip Setup
VKP80 III
115200 bps
8 bits/chr
None
Hardware
RxFull
Printer
0
Normal
CR Disabled
0
International
A=15 B=20 cpi
Normal
Disabled
76mm
40%
Bottom
40%
+00.0
Disabled
Disabled
0%
5.3
Printer status
The printer operating status is indicated in the coniguration print-out in which, next to the name of the components displayed, the following information is given:
PRINTER TYPE
device model
BARCODE READER
presence of barcode reader
LED BAR RGB (hardware)
presence of the board for managing the RGB led bar
PRINTING HEAD TYPE
print head model
INTERFACE
interface present
PROGRAM MEMORY TEST
OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST
OK appears if functioning and NOT OK if faulty
EXTERNAL MEMORY TEST
OK appears if functioning and NOT OK if faulty
CUTTER TEST
OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE
voltage of the head
HEAD TEMPERATURE
temperature of the head
POWER ON COUNTER
number of power-ups made
PAPER PRINTED
centimetres of paper printed
CUT COUNTER
number of cuts made
RETRACT COUNTER
number of “retracts” made
43
5.4
Printer parameters
This printer allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the printer has been turned off and they are stored in non-volatile memory.
PRINTER EMULATION
Available emulations for the device:
VKP80III D
VKP80II
RS232 BAUD RATE
Communication speed of the serial interface:
115200 D
57600
38400
19200
9600
NOTE: Parameter valid only with serial interface.
RS232 DATA LENGTH
Number of bit used for characters encoding:
7 bits/car
8 bits/car D
NOTE: Parameter valid only with serial interface.
RS232 PARITY
Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd =
odd value for parity bit
NOTE: Parameter valid only with serial interface.
RS232 HANDSHAKING
Handshaking:
XON/XOFF =
Hardware D =
software handshaking
hardware handshaking (CTS/RTS)
NOTES:
Parameter valid only with serial interface.
When the receive buffer is full, if handshaking is set to XON/XOFF, the printer sends the XOFF (0x13) on the
serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the printer
sends the XON (0x11) on the serial port.
BUSY CONDITION
Activation mode for Busy signal:
OffLine/ RXFull = Busy signal is activated when the printer is both in OffLine status and
the buffer is full
RXFull D =
Busy signal is activated when the buffer is full
NOTE: Parameter valid only with serial interface.
44
USB CLASS
Setting the USB class of the device when connected to a PC:
Printer D =
Mass storage =
Virtual COM =
The PC detects the device as a USB print device. Use the speciic
USB drivers (see paragraph 3.4)
The PC detects the device as a mass storage drive for ile sharing.
The PC detects the device as a virtual serial port. Use the speciic
USB drivers (see paragraph 3.4)
NOTE: The parameter is printed only with VKP80III emulation enabled.
USB ADDRESS NUMBER
Numerical address code for the univocal identiication of the USB device (in case of more
than a USB device connected with the same PC):
0D
1
PRINT MODE
2
3
4
5
6
7
8
9
Printing mode:
Normal D = enables printing in normal writing way
Reverse = enables printing rotated 180 degrees
AUTOFEED
Setting of the Carriage Return character:
CR disabled D = Carriage Return disabled
CR enabled = Carriage Return enabled
CODE TABLE [num]
Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the
setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0D
1
2
3
4
5
Setting the digit for units:
CODE TABLE [num x 1]
0D
1
2
3
4
5
6
7
8
9
NOTE:
See the paragraph 7.7 to learn about the character tables corresponding to the identiication numbers set with this parameter.
The character tables set with this parameter are the same set with the command 0x1B 0x74 (refer to the
Commands Manual of the device).
FONT TYPE
Setting of the font type:
International D
=
Chinese GB18030 =
Enables the use of the 256 characters font tables
Enables the use of the chinese extended font GB18030-2000
NOTE: When the “INTERNATIONAL” font is enabled, you need to choose the character code table (parameter
“CODE TABLE”). When the Chinese or Korean fonts is enabled, the selection of the character code table
is suspended (parameter “CODE TABLE”).
45
CHARS / INCH
Font selection:
A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi D
A = 20 cpi, B = 15 cpi
NOTES: CPI = Characters Per Inch
SPEED / QUALITY
Setting of printing speed and printing quality:
High Quality
Normal D
High Speed
PAPER RETRACTING
Setting of the “retract” function of the paper, with paper presence on ejector during
power-up:
Disabled D = “retract” function disabled
Enabled =
“retract” function enabled
NOTE: The parameter is printed only with VKP80II emulation enabled.
PRINT WIDTH
Width of printing area:
48 mm
50 mm
52 mm
54 mm
56 mm
58 mm
60 mm
62 mm
64 mm
66 mm
68 mm
70 mm
72 mm
74 mm
76 mm D
78 mm
80 mm
NOTE: The parameter is printed only with VKP80III emulation enabled. With VKP80II emulation enabled, the
printing width is ixed to 76mm.
PAPER THRESHOLD
Threshold value (in percent) for the recognition of the presence of paper by the paper
presence sensor:
30%
40% D
50%
60%
NOTCH/B.MARK
POSITION
70%
80%
90%
Position of the alignment notch and choice of appropriate notch sensor:
Disabled D =
Bottom =
Top Side (*) =
the notch alignment is not performed
the notch position is detected by the lower mobile sensor (the notch
can be positioned anywhere across the width of the non-thermal side of
paper)
the notch position is detected by the upper optional sensor (the notch is
located on the thermal side of paper and near the edge of the paper)
NOTE: (*) The “Top Side” value is printed only with VKP80III emulation enabled.
46
NOTCH THRESHOLD
Threshold value (in percent) for the recognition of the presence of notch by the notch
sensor:
30%
40% D
50%
60%
70%
80%
90%
NOTE: If the “Notch Position” parameter is disabled, this parameter is not printed.
NOTCH DISTANCE
“Notch Distance” is the minimum distance (in mm) between the upper edge of ticket and
the notch (see chapter 10).
The numeric value of the distance is made up with the following four parameters for the
setting of three digits (two for the integer part of the number and one for the decimal part)
and of the sign:
Sign setting:
NOTCH DISTANCE SIGN
+ D = positive distance
-=
negative distance
Setting the digit for tens:
NOTCH DISTANCE [mm x 10]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for units:
NOTCH DISTANCE [mm x 1]
0D
1
2
3
4
5
6
7
8
9
Setting the digit for decimals:
NOTCH DISTANCE [mm x .1]
0D
1
2
3
4
5
6
7
8
9
NOTES:
For example, to set the notch distance to 15 mm, modify the parameters as follows:
Notch Distance Sign
=+
Notch Distance [mm x 10] = 1
Notch Distance [mm x 1] = 5
Notch Distance [mm x .1] = 0
If the “Notch/B.Mark Position” parameter is disabled, the parameters for the “Notch Distance” are not printed.
PRINTHEAD TEST
POWERON
Setting of the performing of the print head test:
Disabled D = the test is performed only during the printing of the setup report
Enabled =
the test is performed at each power on
47
DATA LOGGER
Setting of the data logger function on the LOG folder on the Flash memory:
Disabled D =
Text =
Graphic =
Text + Graphic =
data logger function disabled
the printed text is stored in .txt ile
the printed graphic is stored in .bmp ile
both text and graphic are stored in .txt and .bmp iles
NOTES:
The parameter is printed only with VKP80III emulation enabled.
The name of the irst text ile stored will be 00000001.txt; the name of the irst graphic ile stored will be 00000001.
bmp; the ile number is incremented automatically, when there is no more space, the oldest iles are deleted.
PRINT DENSITY
Adjusting the printing density:
-50%
-37%
-25%
48
-12%
0D
+12%
+25%
+37%
+50%
5.5
Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal Dump mode). For each character sent, the ticket shows the hexadecimal value and the ASCII codes (if the characters
are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:
HEXADECIMAL DUMP
31
39
37
68
73
66
65
6F
6F
77
72
6B
64
73
66
6A
32
30
38
6B
64
73
69
72
75
65
69
6C
66
64
6B
6B
33
31
39
6A
66
64
6F
69
77
72
6F
73
6B
66
F2
6C
34
32
75
73
6B
66
79
75
65
69
75
64
73
6B
6A
68
35
33
69
64
6A
6B
75
77
72
6F
77
66
64
6A
73
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
49
50
6
MAINTENANCE
6.1
Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Printing head
Use isopropyl alcohol
Rollers
Use isopropyl alcohol
Window for barcode reading
Use compressed air
EVERY 5 PAPER CHANGES
Cutter
Use compressed air
Cutter compartment
Use compressed air or tweezers
Paper path
Use compressed air or tweezers
Sensors
Use compressed air
EVERY 6 MONTHS OR AS NEEDED
Printer case
Use compressed air or a soft cloth
For speciic procedures, see the following pages.
NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
51
6.2
Cleaning
For periodic cleaning of the device, see the instructions below
Paper path
Sensors
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.1).
2
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
ON
Alcohol, solvent
Clean the device sensors
by using compressed air.
52
Disconnect the power supply cable and
open the device cover (see par. 4.1).
Alcohol, solvent
Remove any scraps of paper and the accumulated
paper dust on the paper mouths, on the printing roller,
on the cutter and on the area around the sensors.
Printing head
Platen roller
1
1
Disconnect the power supply cable and
open the device cover (see par. 4.1).
2
Disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1).
2
ISOPROPYL ALCOHOL
ISOPROPYL ALCOHOL
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
ON
Clean the printing head by using
a non-abrasive cloth moistened with isopropyl.
Clean the dragging roller
and the ejector roller by using
a non-abrasive cloth moistened with isopropyl.
53
Case
Cutter
1
1
Disconnect the
power supply cable.
2
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
ON
Alcohol, solvent
To clean the device,
use compressed air or a soft cloth.
54
Disconnect the power supply cable and
open the device cover (see par. 4.1).
Alcohol, solvent
Clean the cutter by
using compressed air.
Cutter compartment
1
3
Disconnect the
power supply.
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
Alcohol, solvent
Remove any scraps of paper and the accumulated
paper dust from the cutter compartment.
4
Lift the magnetic bulkhead
that closes the cutter compartment.
Lower the bulkhead
to close the cutter compartment.
55
Window for barcode reading
1
Disconnect the power supply cable and
open the device cover (see par. 4.1)
2
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
Alcohol, solvent
Clean the window for barcode reading
using compressed air
56
6.3
Upgrade irmware
9. Select the serial communication port (ex. COM1):
WARNING: During communication between PC and
device for the irmware update it is strictly forbidden to disconnect the communication cable or to remove the
power supply of the devices not to endanger the proper
functioning of the machine.
NOTES:
The latest irmware of the device is available in the download area of the web site www.custom.biz
Select the system communication port
Available port
OK
COM1
Firmware rel.:COM2None
COM3
Hardware rel.:COM4None
COM5
PSW Version :
None
COM6
File [*.cfg] :
None
Printer type:
None
Cancel
Select port:
None
Selected port
COM1
File (*.psw):
C:\<device>.PSW
Install on the PC used for printer upgrading the UPGCEPRN software available in the download area of the
web site www.custom.biz.
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
Update via serial interface
Port config:
No upgrade thread active...
Communication port not init
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see paragraph 2.4).
2. Go to the web site www.custom.biz and download the
appropriate irmware release from the DOWNLOAD area.
10. Detecting and setting of the parameters necessary for
serial communication are performed automatically and
then updating begins.
11. After a few minutes a message on the screen warns
that the update is completed.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a serial cable (see
Upgrade OK
Upgrade succesfully completed.
paragraph 3.2).
6. Switch ON the device.
OK
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:
12. Print a new SETUP report to verify the new irmware release (see chapter 5).
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
File (*.psw):
Select (*.psw):
Begin upgrade
Data flush status...
Upgrade status:
No upgrade thread active...
Port config:
Communication port not init
57
9. Select item USB and then select the USB device among
those proposed (e.g. device1):
Update via USB interface
ATTENTION:
Only during the irmware update, the connection between PC and device must be direct, without the use of HUB
device.
Only during the irmware update, do not connect or disconnect other USB devices.
Select Printer
<device1>
<device2>
<device3>
<device4>
<device5>
NOTE: For communication via USB you must install on
PC the printer driver available in the download area of
the web site www.custom.biz.
Selected Printer
<device1>
OK
Port filtering...
Cancel
USB
Select the system communication port
Proceed as follows:
Available port
1. Write down the product code (14 digits) printed on the
product label (see paragraph 2.4).
2. Go to the web site www.custom.biz and download the
appropriate irmware release from the DOWNLOAD OK
COM4
Firmware rel.:COM5None
COM6
Hardware rel.:COM7None
Printer type:
None
Cancel
Select port:
None
Selected port
COM9
PSW Version :
None
USB
File [*.cfg] :
None
USB
File (*.psw):
area.
C:\<device1>.PSW
3. Print the SETUP report (see chapter 5).
Select (*.psw):
Begin upgrade
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
Data flush status...
paragraph 3.2).
6. Switch ON the device.
Upgrade status:
7. Launch the software UPGCEPRN.
Port config:
No upgrade thread active...
Communication port not init
8. Select the update ile .PSW location:
Firmware rel.:
None
Printer type:
None
Hardware rel.:
None
Select port:
None
PSW Version :
None
File [*.cfg] :
None
10. After a few minutes a message on the screen warns
that the update is completed.
Upgrade OK
File (*.psw):
Upgrade succesfully completed.
Select (*.psw):
Begin upgrade
OK
Data flush status...
Upgrade status:
No upgrade thread active...
58
Port config:
Communication port not init
11. Print a new SETUP report to verify the new irmware release (see chapter 5).
7
SPECIFICATION
7.1
Hardware speciications
GENERAL
Sensors
Paper presence in input, ticket paper presence in output, head temperature,
ejector position, mobile detector for notch on the non-thermal side of paper,
ixed detector for notch on the thermal side of paper (optional), printing unit open, tilting bulkhead position,
low paper on external paper roll holder (optional)
MTBF (1)
147 823 h
Emulations
Printing driver
VKP80II, VKP80III
Windows XP, Windows VISTA (32/64bit),
Windows 7 (32/64bit), Windows 8 (32/64bit),
Opos, Linux, Android
INTERFACES
RS232 serial connector
USB connector
from 9600 to 115 200 bps
12 Mbit/s (USB 2.0 full speed)
MEMORIES
Receive buffer
2 Kbytes
Flash memory
1 Mbytes internal + 4 Mbytes external (of which 1 Mbytes available)
RAM memory
128 Kbytes internal + 8 Mbytes external
PRINTER
Resolution
Printing method
203 dpi (8 dot/mm)
Thermal, ixed head
Head life (2)
Abrasion resistance (3)
Pulse durability
150 Km (with recommended paper)
100 M (12.5% duty cycle)
59
Printing width
62 mm
Printing mode
normal, 90°, 180°, 270°
Printing format
Height/width from 1 to 8, bold, reverse, underlined, italic
Character fonts
VKP80II emulation
55 character code tables (see par. 7.8)
Extended chinese GB18030-2000
VKP80III emulation (4)
55 character code tables (see par. 7.8)
Extended chinese GB18030-2000
2 TrueType font
Printable barcode (5)
Printing speed (2) (6)
UPC-A. UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93,
CODE128, CODE32, PDF417, DATAMATRIX, AZTEC, QRCODE
High Quality = 100 mm/s
Normal = 150 mm/s
High Speed = 200 mm/s
PAPER
Type of paper
Ticket width
Thermal Fan Fold with blackmark
65 mm ± 1 mm
Ticket length
from 120 ± 1mm to 156 ± 1mm
Ticket weight
from 90 g/m2 to 110 g/m2
BARCODE
Barcode position
Encoding
Narrow bar width
W:N Ratio
Number of Characters
PCS (Print Contrast Signal) Value
Imaging
60
Print equally to the left and right of the centerline.
Provide ablank space of 10mm, minimum,
before and after bar code printed area
Uniform Symbology Speciication – Interleaved 2 of 5,
document reference ANSI/AIM BC2-1995
0.6 mm
2:1
Minimum = 18, Maximum = 24 (for bidirectional tickets)
Minimum = 18, Maximum = 24 (for unidirectional tickets)
Minimum = 0.9
Imaging to be used in printing shall be of quality
which absorbs visible light of 600~700nm.
Black shall be used
Quality of Printing
The bar code print quality shall conform to the
Guideline for Bar Code Print Quality,
document reference ANSI INCITS 182-1990
CUTTER
Paper cut
Total
Estimated life (2)
1 000 000 cutter number
DEVICE ELECTRICAL SPECIFICATIONS
Power supply
24 Vdc ±10% (optional external power supply)
Typical consumption (6)
Medium consumption (8)
Standby consumption
1A
1.5 A
0,04 A
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL)
Power supply voltage
Frequency
from 100 Vac to 240 Vac
from 50 Hz to 60 Hz
Current (output)
2.5 A
Power
60 W
ENVIRONMENTAL CONDITIONS
Operating temperature
Relative humidity
Storage temperature
Storage relative humidity
from -20 °C to +70 °C
from 10% Rh to 80% Rh
from -20 °C to +70 °C
from 10% Rh to 90% Rh
NOTES:
(1) : Control board.
(2) : Respecting the regular schedule of cleaning for the device components.
(3) : Damages caused by scratches, ESD and electromigration are excluded.
(4) : “Veramono.ttf” and “Vera.ttf” are installed on device.
(5) : You can print the formats of bidimensional barcode (PDF417, DATAMATRIX, AZTEC, QRCODE) only with the
VKP80III emulation enabled.
(6) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
(7) : For external rolls diameter higher to Ø120mm it’s recommended to use a paper pretensioning device.
(8) : Referred to the UL measurements (Speed/Quality = High Speed, Print density = +50%, Ticket = 12.5% dot on).
61
7.2
Character speciications
Character set
Character density
3
11 cpi
15 cpi
20 cpi
33
43
60
Chars / sec
2251
2895
4053
Lines / sec
66
66
66
2.25 x 3
1.75 x 3
1.25 x 3
Number of columns
Characters (L x H mm)-Normal
NOTA: Theoretical values.
7.3
Ejector speciications
Ticket length
Ticket presentation
70 mm
10 mm
80 mm
10 mm - 60 mm (1)
80 mm - 220 mm
10 mm - 60 mm (1)
Ticket length
Ticket presentation
70 mm
10 mm
> 80 mm
10 mm - 60 mm (1)
350 mm (2)
10 mm - 60 mm (1)
“Retracting” function
“Ejecting” function
NOTES:
(1) : Maximum length of the ticket’s part presented recommended to guarantee the device eficiency. (2) : Maximum ticket length recommended to guarantee the device eficiency.
62
7.4
Device dimensions
Length
143,5 mm
Height
(with printing unit closed) 76,4 mm
(with printing unit open) 157,4 mm
Width
116 mm
Weight
800 g
NOTE: All the dimensions shown in following igures are in millimetres.
85.5
n°3
M4;
71,5
87,6 Paper retract channel
100
9.5
13,4
39.1
ad
thre
Paper retract channel
119,5
107
49
0
116
15
38,8
35
157,4
72
9,5
55
43,5
76.4
32
52,5
54,8 paper in
11.5 11.5
Ø
2.6
32
15
0
109
Paper retract channel
63
7.5
Power supply dimensions cod.963GE020000003 (optional)
Length
127 mm
Height
35.5 mm
Width
56 mm
35.5
NOTE:
All the dimensions shown in following igures are in millimetres
AC INLET
56
n.c.
2 1
3
GND
127
64
DC OUTPUT WIRE
+24V
7.6
Paper speciication
Tickets with black mark on the non-thermal side of paper
50
+1
NON-THERMAL SIDE
The following image shows a sample of tickets with the black mark placed on the non-thermal side of paper. Due to the
adjustable mobile sensor, the notch can be placed anywhere on the whole width of the ticket.
For more information about the use of tickets with black mark see Chapter 10.
+1
min 70
min 9 0
65
NOTE:
All the dimensions shown in following igures are in millimetres.
65
Tickets with black mark on the thermal side of paper (only with VKP80III emulation enabled)
The following image shows a sample of tickets with the black mark printed on the thermal side. Use this kind of tickets if
the upper notch sensor (optional) is installed on the right paper cursor.
For models with the upper notch sensor (optional) installed on the left cursor, the ticket will be symmetrical to its longitudinal axis.
For more information about the use of tickets with black mark see Chapter 10.
50
+1
THERMAL SIDE
7
+1
min 70
min 9 0
65
NOTE:
All the dimensions shown in following igures are in millimetres.
66
7.7
TITO tickets speciications
Bidirectional ticket
156 +/- 1 mm
minimum 35 mm
maximum 86 mm
65 +/- 1 mm
minimum 10 mm
C
L
5 mm
Blank
Space
minimum 35 mm
minimum 10 mm
BARCODE AREA
Blank
Space
minimum
10 mm
THERMAL SIDE
Unidirectional ticket
156 +/- 1 mm
minimum 35 mm
maximum 111 mm
65 +/- 1 mm
minimum 10 mm
C
L
5 mm
Blank
Space
minimum 10 mm
BARCODE AREA
Blank
Space
minimum
10 mm
THERMAL SIDE
This end inserted first
NOTE:
All the dimensions shown in following igures are in millimetres.
67
7.8
Character sets
The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the
device.
To know the coding tables actually present on the device, you need to print the font test (see par. 2.5).
You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code
Table” and the “Chars / Inch” parameters during the Setup procedure (see par. 5.4).
The following is the full list of coding tables that can be installed on the device.
<CodeTable>
68
Coding table
<CodeTable>
Coding table
0
PC437: Usa, Standard Europe
33
WPC775: Baltic Rim
1
Katakana
34
PC855: Cyrillic
2
PC850: Multilingual
35
PC861: Icelandic
3
PC860: Portuguese
36
PC862: Hebrew
4
PC863: Canadian-Frech
37
PC864: Arabic
5
PC865: Nordic
38
PC869: Greek
7
Iran system
39
ISO8859-2: Latin2
11
PC851: Greek
40
ISO8859-15: Latin9
12
PC853: Turkish
41
PC1098: Farsi
13
PC857: Turkish
42
PC1118: Lithuanian
14
PC737: Greek
43
PC1119: Lithuanian
15
ISO8859-7: Greek
44
PC1125: Ukrainian
16
WPC1252
45
WPC1250: Latin2
17
PC866: Cyrillic #2
46
WPC1251: Cyrillic
18
PC852: Latin2
47
WPC1253: Greek
19
PC858: Euro
48
WPC1254: Turkish
20
KU42: Thai
49
WPC1255: Hebrew
21
TIS11: Thai
50
WPC1256: Arabic
26
TIS18: Thai
51
WPC1257: Baltic Rim
30
TCVN-3: Vietnamese
52
WPC1258: Vietnamese
31
TCVN-3: Vietnamese
53
KZ-1048: Kazakhstan
32
PC720: Arabic
7.9
True Type fonts
In VKP80III emulation, it is possible to use TrueType fonts. To be used, a TrueType font must be monospace type (every
character of the font must have the same dimension). The check is made by the device when the font is selected.
TrueType fonts will be automatically scaled by the device in order to obtain the same available width for the embedded
fonts (11, 15 and 20 cpi).
The quality of TrueType fonts, the correct positioning into the printable area and the available code tables, will result from
the font producers and the font implementation.
For the correct printing of the code tables, it is necessary that the selected TrueType font contains all the characters in
the tables. Otherwise, the ‘�’ symbol will be printed instead the missing character. All commands for printing coniguration are usable both with TrueType fonts and with embedded fonts. It is possible to address the TrueType font respects the
UNICODE™ standard (see www.unicode.org), by using UTF-8 or UTF-16 encoding.
69
70
8
CONSUMABLES
The following table shows the list of available consumables for device:
DESCRIPTION
CODE
67A00000000001
FANFOLD MODULE
weight = 90g/m2
dimensions = 156 x 65 mm
71
72
9
ACCESSORIES
The following table shows the list of available accessories for device:
DESCRIPTION
CODE
963GE020000003
POWER SUPPLY
(for technical speciications, see the paragraph 7.1)
ADAPTER CABLE FOR POWER SUPPLY
26900000000005
(see the paragraph 9.1)
976DX010000002
CABLES KIT
POWER SUPPLY + ADAPTER FOR
SERIAL INTERFACE
26500000000356
USB CABLE TYPE A-B
Length = 1.8 m
26500000000352
SERIAL CABLE DB9M-DB9F
Length = 1.8 m
73
9.1
Adapter cable for power supply
For the device is available an adapter cable (cod. 26900000000005) supplied as an accessory, for connecting the device
to the external power supply unit (cod. 963GE020000003 - optional).
Assembly instructions
Connect the adapter cable to the power supply unit as follows:
24Vdc
RS232
74
10
ALIGNMENT
The device is provided with sensors for the use of alignment notch in order to handle FanFold module of tickets with preprinted ields and a ixed length.
All alignment sensors are “relection” sensors: this kind of sensor emits a band of light and detects the quantity of light relected to it. The presence of the notch is therefore detected by the amount of light that returns to the sensor, considering that the light is relected by the white paper and absorbed by the black mark. The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.
75
10.1
Enable alignment
Device is provided with two sensors for alignment, placed as follows:
•
•
one mobile sensor facing the non-thermal side of paper
one ixed sensor (optional) facing the thermal side of paper.
To guarantee the alignment, it is necessary to correctly choose the sensor to use for the notch detection depending on
the location of the notch on ticket.
To do this, you must enable the parameter “Notch/B.Mark Position” during the Setup procedure (see chapter 5) and set
the correct value of this parameter as described in the following table.
SENSOR
USED
(see following
igures)
VALUE OF THE
“NOTCH/B.MARK POSITION”
PARAMETER
USING MODE
OF SENSORS
NOTCH TYPE
-
Disabled
-
Alignment disabled
1
Bottom
Relection
Black mark printed on the
non-thermal side of paper
2
Top Side *
Relection
Black mark printed on the
thermal side of paper
* only for models with upper notch sensor and with VKP80III emulation enabled.
Sensor 2
(optional)
Sensor 1
The following igures show the usable format of paper and the corresponding sensors used for alignment:
76
paper with black mark on the non-thermal side
paper with black mark on the thermal side
In standard model, the detection of black mark is performed
on the non-thermal side of paper by the mobile sensor.
In model with optional sensor, the detection of black mark is
performed on the thermal side of paper by the ixed sensor.
direction
of paper
feed
direction
of paper
feed
Non-thermal
side
Sensor 1
Thermal
side
Sensor 2
(optional)
77
10.2
Calibration
The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of
whiteness of the paper used and the degree of black of the mark printed on paper.
The device automatically performs the self-calibration during the Setup procedure only if the “Notch/B.Mark Position” parameter is set to a value other than “Disabled” (see chapter 5).
When self-calibration starts, the device performs some paper feeds and then it prints the calibration result and the value of
the PWM duty-cicle (also expressed as a percentage) of the alignment sensor driver so that it can be perform an optimal
notch detection:
Autosetting Notch : OK
PWM Duty Cycle : 2,7V [82%]
The “Autosetting Notch” parameter indicates the result of the self-calibration procedure; OK will appear if it has been successful, NOT OK will appear if the procedure has failed.
After the printing of the procedure result, the device offers the execution of the function of paper characterization “Characterize
Paper” and the change of the “Notch/B.Mark Threshold” parameter which represents the detection threshold of the notch.
Choosing the “Yes” value for the “Characterize Paper” parameter, the device prints a graphic representation (see following
igures) of the outgoing voltage of the alignment sensor (expressed as a percentage) and the “Notch/B.Mark Threshold” value.
This graphic representation is useful to set the most suitable value to assign to the “Notch/B.Mark Threshold” parameter
and then to better identify the optimal threshold value which takes into account the variations of the signal and the small
oscillations around zero.
The following igure shows an example of paper with the non-thermal paper printed with black marks: the outgoing voltage is constant while passing the white paper between two notches and presents a peak at each black mark.
In this case, the optimal value for the “Notch/B.Mark Threshold” parameter is placed about half of the peak.
NON-THERMAL SIDE
Peak
THERMAL SIDE
“Notch/B.Mark
Threshold”
78
The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two notches, presents a
peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Notch/B.Mark
Threshold” parameter is located about halfway between the peak value and the maximum value of the “noise”.
NON-THERMAL SIDE
Peak
THERMAL SIDE
“Notch/B.Mark
Threshold”
Noise
If the maximum value of “noise” read by the sensor is very close to the peak value, it might be dificult to place the value of the “Notch/B.Mark Threshold” at an intermediate point. In these cases, it is mandatory that the portion of paper between
the point of printing end and the front notch is completely white (no graphics). In this way, the only next graphic detected
by the sensor for alignment after the printing end will be the notch.
79
10.3
Alignment parameters
The “alignment point” is deined as the position inside the ticket to use for the notch alignment.
The distance between the notch edge and the alignment point is deined as “Notch Distance”.
Referring to the front of the notch, the value of “Notch Distance” varies according to emulation set:
- VKP80III emulation:
- VKP80II emulation:
“Notch/Distance” value varies from -5 mm minimum and 99.9 mm maximum
“Notch/Distance” value varies from 0 mm minimum and 32 mm maximum.
If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the notch.
Alignment
point
Alignment
point:
notch front
Alignment
point
PRINTING DIRECTION
positive values
of “Notch Distance”
+
0
80
negative values
of “Notch Distance”
The following igure shows an example of paper with alignment point set by a positive value of “Notch Distance” (“Notch Distance” = + A):
Alignment
point
Notch
front
PRINTING DIRECTION
+A
0
To set a negative value of the “Notch Distance” parameter is useful in cases where the alignment point refers to the notch
printed on the previous ticket. In the following images, the value of “Notch Distance” parameter is set to -A.
Alignment
point
Notch
front
PRINTING DIRECTION
-A
0
81
The following igure shows a section of the device with the paper path and the distances between the alignment sensors, the printing head and the cutter (cutting line), where:
A = 11.9 mm = distance between the cutting line and the printing line on paper.
B = 15.3 mm = distance between the the printing line and the mobile alignment sensors (bottom).
C = 11.8 mm = distance between the mobile alignment sensor (bottom) and the upper alignment sensor (optional).
A
B
C
VKP80II, VKP80III emulation
To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Distance” parameter (see par. 5.4).
For example, to set a notch distance of 15mm between the notch and the alignment point, the parameters must be set on
the following values:
Notch Distance Sign
Notch Distance [mm x 10]
Notch Distance [mm x 1]
Notch Distance [mm x .1]
:+
:1
:5
:0
The “Notch Distance” parameter, may be modiied as follows:
• during the Setup procedure of the device (see chapter 5).
• by using the 0x1D 0xE7 command (for more details, refer to the Commands Manual).
• by driver.
82
10.4
Printing area
In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next
alignment), it is important to well calibrate:
•
•
the length of the printing area of ticket according to the inter-notch distance;
the value for the paper recovery after a cut (if present)
The following igure shows an example of tickets with “Notch Distance” set to 0:
Cutting
line
Cutting
line
Printing
line
Printing
line
PRINTING DIRECTION
PRINTING
AREA
A
H
D
A
L
A
“Non-printable area” generated from:
“Distance between cutter/printing head” - “Value for the paper recovery after a cut”
where:
“Distance between cutter/printing head” = 11.9 mm (ixed distance)
“Value for the paper recovery after a cut” in VKP80II emulation= 0 mm,
“Value for the paper recovery after a cut” in VKP80III emulation = variable from 0 mm (default value) to 11.9 mm
according to the settings of 0x1C 0xC1 command (see Command Manual)
H Distance between the irst and the last print line, called “Height of the printing area”.
L
Distance between an edge of the notch and the next one, called “Inter-notch distance”.
D
Automatic feed for alignment at the next notch.
To use all the notches on the paper, you must comply with the following equation:
H + A ≤ L
The height of the printing area H can be increased to make no progress on alignment D but no further.
83
84
11
TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
3
XXXXXXXXXXXXXX
Rx
0000000000000000000
Customer Service Department:
Write down the data printed
on the product label (see paragraph 2.4).
[email protected]
(worldwide)
or
2
FW
< Device name >
SCODE. <code>
DCODE. <code>
FCODE. <code>
-
[email protected]
(specific for North/South American customers)
rel 1.00
rel 1.00
rel 1.00
Send an e-mail to the Technical Service,
with the data collected
PRINTER SETTINGS
1 «••••••••» 640
---------------------------------------------------------------------------PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................VKP80III
Barcode Reader ....................................Present
LED bar RGB (hardware) ......................Present
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release.
85
Rev.2.10
Part Number : 76200000001900
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
[email protected] - www.custom.biz
All rights reserved
www.custom.biz
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