Explorer 4250 Home Gateway Quick Reference
IMPORTANT SAFETY
INSTRUCTIONS, continued
FCC Compliance
Quick Reference Guide
United States FCC Compliance
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of
this product. Opening or removing the cover may expose you to
dangerous voltages. If you open the cover, your warranty will be void.
This product contains no user-serviceable parts. Refer all servicing
to qualified service personnel.
Servicing is required when the apparatus has been damaged in any way,
such as a power-supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.
Check Product Safety
Upon completion of any service or repairs to this product, the service
technician must perform safety checks to determine that this product is in
proper operating condition.
Protect the Product when Moving It
Always disconnect the power source when moving the apparatus or
connecting or disconnecting cables.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the cable company or an experienced radio/television technician
for help.
• Any changes or modifications not expressly approved by Cisco Systems,
Inc., could void the user’s authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below
is a requirement of the FCC and is intended to supply you with information
regarding the FCC approval of this device. The phone numbers listed are
for FCC-related questions only and not intended for questions regarding the
connection or operation for this device. Please contact your cable service
provider for any questions you may have regarding the operation or installation
of this device.
Declaration of Conformity
WARNING: Avoid personal injury and damage to this
product! Use only with the cart, stand, tripod, bracket,
or table specified by the manufacturer or sold with the
apparatus. When a cart is used, use caution when
moving the cart/ apparatus combination to avoid injury
from tip-over.
This device complies with Part 15 of FCC Rules. Operation is subject to the
following two conditions: 1) the device may not cause harmful interference, and
2) the device must accept any interference received, including interference that
may cause undesired operation.
Explorer 4250 Home Gateway
Model: Explorer 4250
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 678 277-1120
20070802 Set-Top Cable US & Canada
Explorer 4250 Home Gateway Serial Number
Before using the Explorer® 4250™ Home Gateway, read the Important Safety
Instructions section of this sheet. Follow the instructions to install the 4250,
to become familiar with the buttons on the front panel, and to access your
cable services. Then, enjoy the features of the 4250!
If the 4250 requires troubleshooting in the future, your cable service provider
may ask for the serial number. The serial number is on the back panel; it
begins with “SA” and is located in the lower left corner of the bar code. Use
the space provided here to record the serial number:
For more information about this product, visit our website:
http://www.cisco.com/web/consumer/support/index.html
__________________________________________________________
Front Panel Features
1
Provides power to the 4250. A light
in the LED display illuminates when
the power is on
Note: When not watching TV, turn
off the 4250 to help conserve
energy
2
VOL-, VOL+
Decreases and increases volume
3
CH+, CH-
Scrolls up and down through the
channels
4
SELECT
Accesses your on-screen selection
5
IR Sensor
Receives the infrared signal from
the remote control
6 LED Display
Displays the selected channel number
and time of day. The LED also displays
the following:
• Power (
1
2
3
4
5
6
7
11
9
8
Safety and Performance Tips
• Keep the top of the 4250 free of all objects and electronic devices, including your TV
• Always set the 4250 on its feet, never on its side
)
)
Accesses on-screen services, such as the on-screen guide, video-on-demand, or pay-per-view
8
INFO
Displays a description of the selected program. Available from the on-screen guide and while viewing a program
9
EXIT
Exits menus, on-screen guide, and program information
Canada EMI Regulation
10
SETTINGS
Displays the Settings Menu
This Class B digital apparatus complies with Canadian ICES-003.
11
Smart Card Slot
Allows Smart Card access
Cet appareil numérique de la class B est conforme à la norme NMB-003 du
Canada.
12
USB Port
Connects to external equipment, such as a keyboard
20081121 FCC STD
Back Panel Connectors
This product incorporates copyright protection technology that is protected by U.S.
patents and other intellectual property rights of Rovi Corporation. Use of this copyright
protection technology must be authorized by Rovi Corporation, and is intended
for home and other limited viewing uses only unless otherwise authorized by Rovi
Corporation. Reverse engineering and disassembly are prohibited.
CABLE IN
Connects to the coaxial cable that
delivers the signal from your cable
service provider
LISTED 14H1
CABLE EQUIP.
L
CATV CONVERTER
MADE IN MEXICO
R
2
CABLE OUT
Connects to a coaxial cable to send
analog audio and video signals to a
TV or VCR. These signals are
standard-definition TV (SDTV)
video and stereo audio
CABLE
IN
THIS DEVICE IS INTENDED TO
BE ATTACHED TO A RECEIVER
THAT IS NOT USED TO RECEIVE
OVER-THE-AIR BROADCAST
SIGNALS. CONNECTION OF THIS
DEVICE IN ANY OTHER FASHION
MAY CAUSE HARMFUL
INTERFERENCE TO RADIO
COMMUNICATIONS AND IS IN
VIOLATIONOF THE FCC RULES,
PART 15.
1
IR
120 VAC
60HZ 400W
DIGITAL
AUDIO OUT
CABLE
OUT
2
3
VIDEO
OUT
S - VIDEO
OUT
4 5 6
7
8
AUDIO OUT (L/R)
Connects to left/right (L/R) audio
inputs of TV or A/V receiver
4
Digital Audio Out
Connects to the RCA cable to send a digital audio signal to a surround-sound receiver or other digital audio device
5
VIDEO OUT
Connects to video input of TV or VCR (standard-definition)
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco’s trademarks, go to this URL: www.cisco.
com/go/trademarks.
6
S-VIDEO OUT
Connects to S-Video input of a standard TV or VCR
7
IR Port
Connects to optional VCR Commander™ service (May not be available on all 4250 models)
Rovi is a trademark of Rovi Corporation.
8
USB Port
Connects to external equipment, such as a keyboard (May not be available on all 4250 models)
Other third party trademarks mentioned are the property of their respective owners.
9 AC Switched Outlet Connects the AC power cord from another device, such as a TV
Cisco Systems, Inc.
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
678 277-1120
800 722-2009
www.cisco.com
The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
10
©2005, 2007, 2010-2012 Cisco and/or its affiliates. All rights reserved.
Printed in United States of America
Part Number 78-4012028-01 Rev E
AC Power Input
Connects the 4250 to an AC electrical outlet using the cord provided
120 VAC
60HZ 40W
USB
3
October 2012
12
10
GUIDE
1
Cisco Systems, Inc. assumes no responsibility for errors or omissions that
may appear in this guide. Cisco reserves the right to change this guide at any
time without notice.
POWER
• Message (
ROVI CORPORATION COPYRIGHT NOTICE
Disclaimer
Safety First
7
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this
software in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Explorer 4250 Home Gateway
T15620
WARNING: Avoid electric shock and fire hazard! Only use
attachments/accessories specified by your service provider or the
manufacturer.
This device has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against such interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment OFF
and ON, the user is encouraged to try to correct the interference by one or
more of the following measures:
9 10
T15610
Accessories Warning
1. Unplug all electronic devices before connecting the 4250.
2. Connect the 4250 to the TV as shown in the diagram.
3. Connect the 4250 to the coaxial cable coming from the wall.
Connecting the 4250 to a Stereo TV and
Stereo VCR
Use the connection diagram and follow these steps to connect the 4250 to a
stereo TV and a non-stereo VCR.
4. Plug the 4250 and the TV into an AC power source.
Important: Do not press the Power key on the 4250 yet.
5. Turn on the power to your TV, and set the input channel assigned by your
cable service provider (channel 3 or 4).
6. Wait for the time to display on the LED display. Important: It takes 2 to 3
minutes for the 4250 to be updated with the latest programming and
service information. When the front panel displays the time, the update is
complete.
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service
personnel only. To reduce the risk of electric shock, do not perform any
servicing other than that contained in the operating instructions, unless you
are qualified to do so.
Note to System Installer
WARNING: Electric shock hazard! Unplug all electronic devices
before connecting or disconnecting any device cables to the 4250.
1. Connect the 4250 to the TV and VCR as shown in the diagram.
For this apparatus, the coaxial cable shield/screen shall be
grounded as close as practical to the point of entry of the cable
into the building. For products sold in the US and Canada, this
reminder is provided to call the system installer's attention to
Article 820-93 and Article 820-100 of the NEC (or Canadian
Electrical Code Part 1), which provides guidelines for proper
grounding of the coaxial cable shield.
2. Connect the 4250 to the coaxial cable coming from the wall.
3. Plug the 4250 and the TV into an AC power source.
Guide— Access the on-screen guide for schedules of TV programs and
other services available from your cable service provider, such as videoon-demand and pay-per-view programs.
•
Arrows—Highlight a program in the schedule.
•
INFO—Display a specific program description (either from the on-screen
guide or while viewing a program).
•
SELECT—View a specific program in the guide.
Important: It takes 2 to 3 minutes for the 4250 to be updated with the
latest programming and service information. When the front panel displays
the time, the update is complete.
5. Press the Power key on the 4250.
6. Turn on the power to your TV, and set the input channel assigned by your
cable service provider (channel 3 or 4).
Explorer 4250
LISTED 14H1
CABLE EQUIP.
L
CATV CONVERTER
MADE IN MEXICO
Avoid Screen Burn-In
CABLE
IN
Images such as letterbox bars or side bars, bright closed-captioning
backgrounds, station logos, or any other stationary images may cause the
HDTV screen to age unevenly and cause damage to your HDTV.
THIS DEVICE IS INTENDED TO
BE ATTACHED TO A RECEIVER
THAT IS NOT USED TO RECEIVE
OVER-THE-AIR BROADCAST
SIGNALS. CONNECTION OF THIS
DEVICE IN ANY OTHER FASHION
MAY CAUSE HARMFUL
INTERFERENCE TO RADIO
COMMUNICATIONS AND IS IN
VIOLATIONOF THE FCC RULES,
PART 15.
120 VAC
60HZ 400W
DIGITAL
AUDIO OUT
CABLE
OUT
VIDEO
OUT
VCR
L
VIDEO
IN
No picture
•
Verify that the power to your TV is turned on.
•
If the 4250 is plugged into a wall switch, verify the switch is in the ON
position. (Avoid plugging into a switched outlet.)
•
Verify that all cables are properly connected.
•
The current channel may not be available in your service package.
Try selecting another channel to see if video is available.
No color
•
Verify the current TV program is broadcast in color.
•
Adjust the TV color controls.
No sound
•
If your setup includes a VCR or stereo, verify that you have properly
connected them to the 4250.
•
Verify the volume is turned up.
•
Verify the mute function is not on.
120 VAC
60HZ 40W
USB
L
R
AUDIO
IN
VIDEO
OUT
R
This symbol is intended to alert you that uninsulated voltage
within this product may have sufficient magnitude to cause
electric shock.Therefore, it is dangerous to make any kind of
contact with any inside part of this product.
Ce symbole a pour but d’alerter toute personne qu’un contact
avec une pièce interne de ce produit, sous tension et non isolée,
pourrait être suffisant pour provoquer un choc électrique. Il est
donc dangereux d’être en contact avec toute pièce interne de
ce produit.
This symbol is intended to alert you of the presence
of important operating and maintenance (servicing)
instructions in the literature accompanying this product.
Ce symbole a pour but de vous avertir qu’une
documentation importante sur le fonctionnement et
l’entretien accompagne ce produit.
AUDIO
OUT
LEFT
OUT
IN
RF OUT
RIGHT
LEFT
OUT
IN
AUDIO 1
OUT
IN
RIGHT
Electric Service
Equipment
VIDEO 1
OUT
IN
Ground Clamps
Power Service Grounding
Electrode System
(NEC Art 250, Part H)
TO CATV INSTALLER
This reminder is provided to call the CATV system installer’s attention to Article 820-40
of the National Electrical Code (NEC) that provides guidelines for proper grounding,
and in particular, specifies that the cable ground shall be connected to the grounding
system of the building, as close to the point of entry as practical.
Protect the Product from Lightning
For added protection, unplug this apparatus during lightning storms or when
unused for long periods of time. In addition to disconnecting the AC power
from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be
connected to the power source. The light goes out when the apparatus is
turned off, regardless of whether it is still plugged into an AC power source.
Eliminate AC Power/Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not
overload AC power/mains, outlets, extension cords, or integral
convenience receptacles. For products that require battery power
or other power sources to operate them, refer to the operating
instructions for those products.
Prevent Power Cord Damage
VIDEO 2
OUT
IN
CABLE/
ANTENNA
T15628
Read These Instructions
Keep These Instructions
Heed All Warnings
Follow All Instructions
Power Source Warning
Ground the Product
TV
Grounding Conductors
(NEC Section 810-20)
NEC = National Electrical Code 1990
National Fire Protection Association
A label on this product indicates the correct power source for this product.
Operate this product only from an electrical outlet with the voltage and
frequency indicated on the product label. If you are uncertain of the type of
power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
AUDIO 2
OUT
IN
The TV screen displays a message that indicates the 4250 is automatically
updating its software.
If the 4250 does not perform as expected, the following tips may help.
S - VIDEO
OUT
RF IN
Automatic Software Updates
Performance Tips
IR
Cable
Input
Refer to the user’s guide that came with your HDTV for more information
about screen burn-in.
Note: If you need further assistance, contact your cable service provider.
CAUTION: To reduce the risk of electric shock, do not
remove cover (or back). No user-serviceable parts
inside. Refer servicing to qualified service personnel.
20070131 SysInstaller 820 US/Canada/Intl
R
Wait for the current time to appear on the front panel of the 4250 before
continuing. When the time appears, the update is complete.
Antenna Discharge Unit
(NEC Section 810-21)
4. Wait for the time to appear on the LED display.
Access cable services and programs by pressing the following keys on the
remote control:
•
Ground Clamps
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE.
Important: Do not press the Power key on the 4250 yet.
Access Cable Services and Programs
Antenna Lead In Wire
T15332
Before Installing and Using the 4250
WARNING: Avoid electric shock and fire hazard! Do not
defeat the safety purpose of the polarized or grounding-type plug.
A polarized plug has two blades with one wider than the other. A
grounding-type plug has two blades and a third grounding prong. The
wide blade or the third prong is provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement
of the obsolete outlet.
If this product connects to coaxial cable wiring, be sure the cable system is
grounded (earthed). Grounding provides some protection against voltage
surges and built-up static charges.
Outdoor Grounding System
If this product connects to an outdoor antenna or cable system, be sure the
antenna or cable system is grounded (earthed). This provides some protection
against voltage surges and built-up static charges.
Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990,
provides the following information:
• Grounding of the mast and supporting structure
• Grounding the lead-in wire to an antenna discharge unit
• Size of the grounding conductors
• Location of the antenna-discharge unit
• Connection to grounding electrodes
• Requirements for the grounding electrodes (see the following antenna
grounding diagram as recommended by NEC ANSI/NFPA 70)
WARNING: Avoid electric shock and fire hazard! Do not locate
an outside antenna system in the vicinity of overhead power lines or
power circuits. Touching power lines or circuits might be fatal.
Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where the cord exits from the apparatus.
Provide Ventilation and Select a Location
• Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
• Do not place this apparatus on a bed, sofa, rug, or similar surface.
• Do not place this apparatus on an unstable surface.
• Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
• Do not install this apparatus in an enclosure, such as a bookcase or rack,
unless the installation provides proper ventilation.
• Do not place entertainment devices (such as VCRs or DVDs), lamps, books,
vases with liquids, or other objects on top of this product.
Operating Environment
This product is designed for operation indoors with a temperature range from
32° to 104° F (0° to 40°C). Each product should have adequate spacing on
all sides so that the cooling air vents on the chassis are not blocked.
Protect from Exposure to Moisture and Foreign Objects
Do not use this apparatus near water.
WARNING: Avoid electric shock and fire hazard!
Do not expose this product to liquids, rain, or moisture.
WARNING: Avoid electric shock and fire hazard! Unplug this
product before cleaning. Clean only with a dry cloth. Do not use
a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static
cleaning device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push
objects through the openings in this product. Foreign objects can
cause electrical shorts that can result in electric shock or fire.
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