First Alert HS-4705-400 User's Manual

First Alert HS-4705-400 User's Manual
7” LCD with
built-in DVR
USER’S MANUAL
Model
HS-4705-400 4 Channels/4 Cameras
H.264
advanced video
compression
mobile phone/
web ready
500GB
500GB DVR
night vision
indoor/outdoor
400 TVL cameras
Introduction
Introduction
key product features
thank you
Main Description
Four channel H.264 digital video recorder with Internet remote surveillance,
motion detection, PTZ and alarm control suitable for applications such as highend residential - new or remodel, light commercial, small business/retail, small
warehouse or small grocery.
Welcome
Thank you for choosing First Alert for your security needs!
For more than half a century, First Alert has made the home-safety and security products that make
your job easier. Our products are built to the highest standard which has earned us a leadership role
in the home-safety and security product categories. We are committed to serving our customers,
from the professionals who install our products, to the families and businesses who count on them.
First Alert has been helping families and businesses stay safe for over 50 years. By having a First
Alert Security System, you’re taking the first step in protecting your home or business from damage
or theft. We’re watching, even when you’re not.
This manual is written for the HS-4705-400 DVR. It was accurate at the time it was completed. However,
because of our ongoing effort to constantly improve our products, additional features and functions
may have been added since that time and on-screen displays may change. We encourage you to visit
our website at www.brkelectronics.com to check for the latest manuals (English and Spanish), firmware
updates, downloads, other security camera products and announcements. You’ll find this product line under
Products >> Security Cameras >> Wired Cameras.
Product
features
• H.264 Compression & Virus free Linux O/S
• Real hexaplex operation - simultaneous record, playback, mobile phone live
view, backup, control, & remote access
• 500GB SATA hard drive installed
• Supports smart phone live view & E-mail alarm
• Customizable E-mail alerts
• Supports 4-channel D1 (Highest), HD1 (High) or CIF (Normal) Real-time
simultaneous recording
• Supports 4-channel simultaneous playback
• User-friendly interface: 16 bit true color, semi-transparent GUI with notes for
selected menu items
• Advanced motion detection activated recording
• 24/7 Scheduled Recording
• Network monitoring through internet access
• Supports USB or external DVD backup
• Hi-speed backup/upgrade/record via USB2.0
• PTZ camera control
• CMOS Color 400TVL cameras with 30 IR LED’s for up to 50’ night vision and IP65
weather rating
©2012 BRK Brands, Inc.
a Jarden Corporation company (NYSE:JAH)
www.brkelectronics.com
All rights reserved. Distributed by BRK Brands, Inc. 3901 Liberty Street Road, Aurora, IL 60504-8122. Due to continuing product development, the
product inside the packaging may look slightly different than the one on the package.
BRK Brands, Inc. is a subsidiary of Jarden Corporation (NYSE: JAH). To obtain warranty service, contact the Consumer Affairs Division at 1-800323-9005, Monday through Friday, 7:30 a.m. - 5 p.m., Central Standard Time.
Made in China
Page 2
Page 3
Introduction
Introduction
table of contents
table of contents
Section
1
2
Page
Number
Description
Introduction
Safety
Product Overview
Front Panel
8
Back Panel
9
Remote Control
10
Mouse Controls
11
Camera Power Connections
12
Connecting Devices
12
Initial Setup - System Operation
4
13
Power On/Off
13
User Login
13
Live View Screen
14
Quick Access Menu
14
Main Menu Access
14
Password Setup
15
Camera Display Setup
16
Display
16
Video/Audio
16
Language, Date and Time
22-23
E-mail Setup
23
24
System Maintain
24
Upgrade Firmware
24
PTZ Setup and Control
25
Step 1: Connect your PTZ Camera to this DVR
25
Step 2: Configure PTZ Communication Settings
25
Step 3: Configure the Operation and Control of your PTZ Camera(s)
25
Step 4: Configure the CRUISE SETTING of your PTZ Camera
26
Remote Access
27
Network Setup for Remote Access
7
27
DHCP (Dynamic Host Configuration Protocol)
27
Static IP
27
UPnP (Universal Plug and Play)
28
PPPoE (Point-to-Point Protocol Over Ethernet)
28
DDNS (Dynamic Domain Name Service
29-30
Port Forwarding
30-32
Remote Surveillance
33
Remote Surveillance using Internet Explorer 8
18
33-34
Using Remote Surveillance
34
Remote Surveillance Main Screen
35
Live Viewing Tab
36
18
Playback Tab
Configure Recording Options
18
Setup Tab
39
Recording Schedule (Timer Recording)
18
Setting, Maintenance and Host Info Tabs
40
Privacy Mask Field
19
Motion Detect Setup
19
Recording
5
6
17
Basic Operation
22-23
Alarm Setup
System Info and System Update
13
System Start Up
22
Alarm
7
DVR Controls
Page
Number
Description
Advanced Operation
2-3
6
7
What is in the Box
3
Section
Playback
Mobile Phone
41
Mobile Setup
20
41
Windows Mobile Pro (6.0 or later) OS Phones
41-42
Symbian (S60 3rd or later) OS Phones
43-44
20
Android 1.5 Mobile OS Phones
45-46
21
Apple iPhone on 3G Networks OS Phones
21
Blackberry OS 5.0 Phones (Curve 8900, Bold 9700, Tour 9630)
Playback and Record Search
20
On-Screen Playback Controls
20
File List
Backup
HDD Management
37-38
8
Appendix
9
Page 4
47
48-49
50
Hard Drive Removal and Installation
50
Specifications
51
FAQ’s (Frequently Asked Questions)
52-53
Troubleshooting
54
Notes
55
Page 5
Product Overview
Safety
package contents
caution statements
What,s In The Box
Safety Precautions
•
•
•
•
•
•
Do not drop, puncture, or disassemble the cameras or DVR.
Do not tug on the power adapter. Use the plug to remove it from the wall.
Do not expose the cameras or DVR to high temperatures.
For your own safety, avoid using the DVR when there is a storm or lightning in your area.
Use the cameras and DVR with care. Avoid pressing hard on the cameras or DVR body.
Do not crush or damage the power cable
HS-4705-400
4 Channel Digital DVR
with 500GB Hard Drive
WARNING
THESE PREMISES ARE UNDER
24 HOUR VIDEO SURVEILLANCE
PROTECTED BY
FCC Compliance
FCC Compliance Class B Digital Device
2 Window
Warning Decals
400 TVL Camera
Quantity 4
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that of the receiver.
Consult the dealer or an experienced radio or TV technician for help.
Notice: Only peripherals complying with FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or
peripherals not recommended by First Alert / BRK Brands, Inc. is likely to result in interference to radio and TV reception. Changes or modifications to
the product, not expressly approved by First Alert / BRK Brands, Inc., could void the user’s authority to operate the equipment.
Important: The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you
with information regarding the FCC approval of this device. The phone number listed below is for FCC related questions only and not intended for
questions regarding the connection or operation for this device.
FCC Declaration of Conformity for devices with the FCC logo. Responsible Party: First Alert / BRK Brands, Inc., 3901 Liberty Street Rd.,
Aurora, IL. 60504-8122. Telephone: (630) 851 - 7330. Product / Model: HS-4705-400.
Installation Software
and Manuals
We, First Alert / BRK Brands, Inc. declare under our sole responsibility that the device to which this declaration relates: Complies with Part 15 of the
FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
FCC Certification (if applicable)
This device contains a radio transmitter. Accordingly, it has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators.
Products that contain a radio transmitter are labeled with an FCC ID.
Quick Install Guide
RJ45 Ethernet Cable
USB 2.0 Mouse
Remote Control
Fire And Shock Hazard Statement
CAUTION
RISK OF ELECTRIC SHOCK
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK.
UNPLUG ALL POWER SOURCES, INCLUDING CAMERAS FROM
THE DVR BEFORE REMOVING COVER. FAILURE TO DO SO CAN
RESULT IN DAMAGE TO THE DVR OR ITS COMPONENTS AS
WELL AS INJURY OR DEATH.
Caution!
When working with electrostatic sensitive devices such as hard disk or DVR unit, make sure
you use a static-free workstation. Any electrostatic energy coming in contact with the hard
disk or DVR can damage it permanently.
Disposal
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of un-insulated
“dangerous voltage” within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
These symbols indicate that it is prohibited to
dispose of these batteries in the household
waste. Take spent batteries that can no longer
be charged to the designated collection points
in your community.
The exclamation point within an equilateral triangle, is intended to
alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
Power Supply for
DVR and Cameras
60’ BNC Video & DC Power Cable
Quantity 4
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE
BLADE OF THE PLUG TO THE WIDE SLOT AND FULLY INSERT
Page 6
Page 7
5-way Power splitter 4 cameras, 1 DVR
Product Overview
Product Overview
dvr controls
dvr controls
Back Panel
Front Panel
10
1
2
8
8
3
4
11
6
7
5
6
Item
Function
Control
Description
1
LCD ON/OFF
Turns LCD Display on or off
2
Standby/Window
Function 1: Press and hold to enter/exit standby mode. Function 2:
Switch between Quad view and CHN 1-4 single channel view.
3
MENU/EXIT
Press to open/close the main menu
In menus, press to confirm selections; in PTZ mode, press to change the
navigation buttons to control the connected PTZ camera (not included)
Press to move cursor up; in PTZ mode, press to pan camera up
4
Navigation/OK/PTZ
Press to move cursor down; in PTZ mode, press to pan camera down
9
Item
5
6
IR Sensor
IR receiver for the remote control
7
LED Indicators
Visual indicators for Power, Record, Alarm, Hard Drive (HDD)
and Network Status.
8
Main Screen
7” LCD Color Monitor
Page 8
7
5
4
2
Description
1
POWER Input
DC 12V/3A power connection
2
Network
For connecting RJ45 ethernet cable to PC or router
3
Video Ouput
For connecting to a BNC monitor (800 x 600)
4
RS485
For connecting PTZ cameras
5
Audio Input
For connecting audio signal from audio capable cameras or self powered microphones (RCA jacks). Note: Audio can only be recorded on Channel 1 and 2. Be
sure the Audio 1 matches the Video 1 and Audio 2 matches Video 2.
6
Audio Output
For connecting audio signal to amplified speakers (RCA jacks)
7
Video Input
For connecting video signal from cameras (BNC)
8
Power Switch
Power On/Off
9
Ground
Ground connection
10
Fan
Cooling Fan
11
Alarm Block
For connecting up to 4 alarm inputs, one alarm output
Press to move cursor right; in PTZ mode, press to pan camera right
Connect a USB flash drive to the left port for data backup and firmware
upgrades. Connect a USB mouse to the right port
3
Function
Press to move cursor left; in PTZ mode, press to pan camera left
USB
1
Page 9
Product Overview
Product Overview
mouse and virtual keypad
remote control
Remote Control
2
1
Remote Control Operation
Mouse Operation with this DVR
The remote control is the secondary input device for navigating the system’s
interface. In device operation, the enter key has the same function as “left
click” of the mouse.
The
mouse is the primary input device for navigating system menus.
NOTE: Unless otherwise noted, all system functions described in
this manual are achieved through mouse input.
3
Item
Function
Description
1
STANDBY
Press to turn standby mode ON/OFF
2
LOGIN/LOCK
If “Security” has been enabled in the setup menu, press
to open the user password login screen.
3
Number/Channel
Buttons
While in menus, press buttons 0~9 to enter values; In
Live View, press 1~4 to view channels in full-screen
4
Window
Display
Press to show quad display
MENU
Opens the main menu
5
4
5
6
7
8
9
6
PTZ
Press to open the PTZ control window
7
EXIT
Close menu windows
Mouse Controls
9
10
To use a mouse with the system:
Connect a USB mouse to the USB MOUSE port on back panel of the
system.
NOTE: Only the USB 2.0 port on the front panel is designed for data
backup to a USB flash drive. Do not connect a USB flash drive to
the USB MOUSE port or vice versa.
Use the mouse buttons to perform the following:
1
12
11
13
In menus, press to confirm selections; in PTZ mode,
press to change the navigation buttons to control the
connected PTZ camera (not included)
2
Press to move cursor up; in PTZ mode, press to pan
camera up
8
Navigation/
OK
Press to move cursor down; in PTZ mode, press to pan
camera down
3
Press to move cursor left; in PTZ mode, press to pan
camera left
Press to move cursor right; in PTZ mode, press to pan
camera right
+/-
In menus, press to adjust values
10
RECORD
Press to start manual recording
11
STOP
Press to stop manual recording
12
EXTRA
For future use
9
Press to freeze playback to one frame, then press again
to advance frame-by-frame
13
Playback
Controls
Press to start playback
Press to slow playback speed by 1/2, 1/4, 1/8
Press to increase forward playback speed 2X, 4X, 8X
Page 10
Left-Button:
• Click to select a menu option
• During live viewing in split-screen double-click on a channel
to view the selected channel in full-screen
• Double-click the channel again to return to split-screen view
• Selecting letter or number on the virtual keypad
DVR Front Face
Connect USB Drive
Right-Button:
• Click to open the Quick Access Menu
• Exits any window
• Exits any menu or re-opens previous menu
3
2
Mouse Button Operation
Scroll-Wheel:
• Not used
1
Remote Control
TIP: When using the remote
control to enter password
and camera titles, select the
field using the navigation
buttons, press ENTER, and then press the
number buttons.
Battery Replacement Instructions for Use
Increase reverse playback speed 2X, 4X, 8X
DVR Back
Connect Mouse
Always purchase the correct
size and grade of battery most
suitable for intended use. Replace all batteries of a set at
the same time. Clean the battery contacts
and also those of the device prior to battery
installation. Ensure the batteries are installed
correctly with regard to polarity (+ and -). Remove batteries from equipment that is not to
be used for an extended period of time. Remove used batteries promptly.
Virtual Keypad
Virtual Keypad
To enter text or numerical data, the system uses a virtual
keypad. In fields where letters or numbers can be entered, you
can switch between various formats – numbers, upper case
(ABC) and lower case (abc) and Symbols. See below.
Numbers
Letters-Uppercase
Letters-Lowercase
Page 11
Symbols
Initial Setup
Product Overview
system operation
camera and power connections
System Start Up
Installing Cameras
Mounting Cameras and Running Cable
Select the position for the camera and secure the camera stand. Screw the camera onto the stand. Adjust camera to the proper
view angle. Make sure the lens is upright relative to the subject. Tighten the thumb bolt. First Alert cameras can be either ceiling or
wall mounted by simply reversing the camera stand mounting. See “Camera Orientation” Info box. Holes are provided on both the
bottom and top of the camera housing to accommodate most mounting requirements. Run cable from camera to DVR location. See
Information box below on “Longer Cable Runs”.
Power On/Off
To power the system On/Off, connect the power cable to the DC 12V port on the rear panel. Flip the toggle switch on in the back
of the DVR. At startup, the system performs a basic system check and runs an initial loading sequence. After a few moments, the
system loads a live display view.
Camera Orientation
It’s important the camera is mounted correctly to
ensure the image is not upside down as the camera lens can only be positioned one way.
Longer Cable Runs
Camera - Wall Mounted
Camera - Ceiling Mounted
Longer cable runs may require an upgrade to
RG59 Coax cable. First Alert kits ship with economical AV cable that is designed to work well up
to the length of cable provided, usually around
60 feet. If longer distances between camera and
DVR are required, you will need to upgrade to RG59 Coax cable. We
provide several lengths up to 300 feet. In addition, if you need to run
cable for in-wall installations, then you may require fire rated cable,
FT-4/CMR UL approved for in-wall installations.
Connecting Devices
Follow this diagram to make device connections. Note, some devices are
not included with this kit. See “What’s in the Box” for included devices.
DVR Front Face
Connect USB Drive
PTZ and Alarm Connections
(PTZ Cameras not included)
RCA Audio Out to
Powered Speakers
(Not included)
Smartphone through Mobile
Internet Setup
(Smartphone Not included)
Power Switch
Standby Mode
The system can also be put into Standby Mode. Power will remain to the system
but will not be recording. To start/stop Standby Mode:
1. Press and hold the STANDBY button on the front panel or remote control
until the prompt closes. The system enters standby mode. You can also enter
Standby mode through the Quick Access Menu. See next page.
2. To exit standby mode, press and hold the STANDBY button on the front panel
or remote control until the system beeps. The system will begin powering up.
Standby Mode
RJ45 Ethernet to
Router and Internet
User Login
USB Mouse
BNC to Security
Camera Monitor
(Not included)
Power to DVR
Video to DVR
RCA Audio In from Audio
Cameras or Powered
Microphone
(Not included)
Splitter 4 camera/
1 Power
Password
ATTENTION: By default, passwords are disabled on the system. You do not need
to enter a password when accessing any system menus. However, for security
purposes, it is highly recommended to enable passwords on the system using the
Password Menu. See “Password” section for details on setting up passwords.
Click EXIT to cancel password setup.
User Login Menu
AV Cable: BNC/
DC Power
(1 per Camera)
Power
from 120V
Power to Cameras
Video to Camera
DC Converter - 12V
Power to Camera
Page 12
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Initial Setup
Initial Setup
system operation
system operation
Live View Screen
Password Setup
The Live View Screen is the home or main viewing screen. It shows live video of all current
cameras connected to the DVR. You can double-click a channel at any time to view it
in single-channel mode. You access all menus from this Live View screen via the Quick
Access Menu. You will also see the Channel number or name, time and day information
(see page 16 “Camera Display Setup” for customizing the Live View Screen). It is also
where you will see various information and warning icons, depending on what is happening
in the system or with the alarms that may be set.
Setting Up Passwords
【R】 means the channel is recording
【M】 means motion detection alarm activated on the channel
【I】 means an input on the alarm block activated on the channel
【H】 means either the hard drive is not installed, it is bad or it is full
【B】 means Tamper Alarm has been activated on the channel
Main Viewing Screen
Showing No HDD in DVR
Quick Access Menu
Quick Access Menu
When using the mouse, use the Quick Access Menu to access several system
options, including the Main Menu. Select one of the following options:
• MAIN MENU: Opens the main system menu
• KEYLOCK: Requires User Login to access menus
• CHN SWITCH: Select type of split-screen display
• VIDEO SEARCH: Open the Search Menu to view recorded video
• PTZ : Opens the PTZ control menu
• MUTE: Mute listen-in audio on the system. Recording of audio is still enabled.
• MANUAL REC: Start manual recording
• STOP REC: Stop manual recording
• ROTATION: Sets the time each channel is visible when rotating through channels. The Loop Time in seconds is set in the Video Setup Screen
• START CRUISE: Click to start preset PTZ Camera motion
• STOP CRUISE: Click to stop preset PTZ Camera motion
• STANDBY: Puts system in standby mode.
To close the Sub-Menu, click anywhere on-screen.
When you first startup your DVR, you are automatically logged in as the ADMIN
under Device ID: 000000. By default, passwords are disabled on the system. You
will not need a password to log in or access menus. You will not need a password to access your system using the browser-based remote software.
The system employs two levels of user authorities connected to a Device ID. The
levels are as follows:
1. ADMIN (administrator): Has full control of the system, and can change both
administrator and user passwords and enable/disable password checking
2. USER (normal user): Only has access to live viewing, search, playback, and
other limited authorities.
For security reasons, it is highly recommended to enable passwords on your
system. If you enable passwords, you must select a 6-digit ADMIN password
and a 6-digit USER password. The ADMIN and USER passwords must not be
User Password Setup
the same.
To customize Password settings, click BASIC from the Main Menu, then click
PASSWORD. You are now in the PASSWORD Menu. From here you can change the DEVICE ID:
1. Device ID: Click the field beside Device ID and enter a 6-digit numerical Device ID using the Virtual Keyboard.
Next, in the PASSWORD drop down menu click ENABLE to set up Admin and User passwords. NOTE: Only the Administrator can
enter the PASSWORD setup.
• PASSWORD: Password must be 1-6 digits
• RETYPE: You must retype the passwords.
• NETWORK PW CLEAN: When activated, it means you will not have to use a password to log on to the system remotely via
Internet Explorer. This does not disable the DVR logon password requirement. You will still need a password to log in the DVR
if one was setup.
Main Menu Access
To open the Main Menu: Right-click anywhere on-screen to open the Quick Access
Menu and select MAIN MENU (mouse only), or press the MENU button on the remote
control or front panel of the system.
NOTE: If passwords are enabled on the system, you need to select your Device ID and
enter the 6-digit numerical password to open the Main Menu.
Main Menu
1. SEARCH: Search for recorded video on the system.
2. RECORD: Configure recording parameters (quality, resolution), set record
modes, and enable/disable audio recording. Note: Audio capable cameras (not
included) are required for audio recording on the system.
3. HDD: Display hard drive status and format the internal hard drive of the system.
4. BASIC: Open the Basic Setup Menu, which lets you set the system language,
date and time, device IDs and passwords, and configure display, audio and
video settings.
5. ADVANCE: Opens the Advanced Setup Menu, which lets you view system info,
configure alarm, PTZ, motion detect, maintenance, mobile, and network settings.
6. EXIT: Closes the Main Menu.
Main Menu
No HDD installed
NOTE: If there is no HDD installed, or the HDD is not recognized, or the HDD is not formatted in Live
View a red【H】will be displayed in the video preview interface. You must format the HDD in the DVR
before first use. See: Menu > HDD management > Format. After formatting, the system will restart.
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Initial Setup
Initial Setup
system operation
system operation
Camera Display Setup
Language, Date And Time
Setting Up Cameras for Viewing and Recording
Use the Display Setup menu to customize channel titles, show/hide the date and time in live viewing and playback, and enable/
disable preview channels. To customize Display settings, click BASIC from the Main Menu, then click DISPLAY:
Display
1. Configure the following options:
• NAME: Click any of the fields and enter a new title for the selected
channel using the Virtual Keyboard (mouse only)
• POSITION: Reposition the channel title; select TOPLEFT, BOTTOMLEFT, TOPRIGHT, BOTTOMRIGHT, or OFF. If OFF, the title will not be
displayed for the selected channel
• COLOR: Adjust CHROMATICITY, LUMINOSITY, CONTRAST, and SATURATION for the selected channel
• PREVIEW: This feature can be very useful if your display monitor is in
public view. With PREVIEW in the OFF selection that channel will appear black on the display to give the impression that no cameras are
connected and the system is not recording. Select ON/OFF to enable or
disable this feature
• PREVIEW TIME: Select ON/OFF to show/ hide the date and time during
live viewing
• RECORD TIME: Select ON/OFF to show/hide the date and time during
playback.
2. Click APPLY to save your settings. Click SURE in the REMARK window. Click
EXIT.
Video/Audio
Use the Video/Audio menu to set the resolution and camera setup
on the system. To configure Video/Audio options:
1. Under CAMERA SYSTEM, select NTSC or PAL. (See info box below)
2. Under LOOP TIME (SECOND), enter with virtual keypad from 1 to 300
3. Under VOLUME SETUP, adjust slider from 0 to 63. Click X to save.
4. Under MARGIN, adjust TOP, BOTTOM, LEFT, RIGHT margin with slider from
0 -20.
5. Click APPLY. Click SURE in the REMARK window.
6. Click EXIT in all menus until all windows are closed.
Basic Setup Menu
US World Time Zones - UTC Codes
Display Setup Menu
Color Set-up
Audio/Video Recording
NTSC or PAL?
NTSC (National Television Standards Committee)
is the video system or standard used in North America and most of South America. In NTSC, 30 frames
are transmitted each second. Each frame is made
up of 525 individual scan lines.
PAL (Phase Alternating Line) is the predominant video system or
standard mostly used overseas. In PAL, 25 frames are transmitted
each second. Each frame is made up of 625 individual scan lines.
Page 16
Set the system language, date and time, passwords, and configure audio and
display options. The Basic Setup Menu contains the following sub-menus: Language, Date/Time, Password, Display, and Video/Audio.
Language
To change the system language:, from the drop-down menu select LANGUAGE.
Click APPLY. Click CLOSE in the confirmation window. Click EXIT to close the
menu.
NOTE: The system will restart when you finish system language setup. The
default is English.
Video/Audio Menu
Caution: Audio surveillance in some
states is illegal or requires permission from one or both parties to record
someone’s voice. Laws are also different from residential vs. commercial applications.
Some federal, state, and local laws prohibit certain
surveillance activities and/or the use or distribution of
the information obtained from such activities. Prior
to using this system, you should become familiar with
the pertinent laws to ensure compliance with those
applicable to surveillance activities.
Setting Up Language/Date/Time
UTC stands for Universal Time Coordinates
or Greenwich Mean Time (GMT)
Eastern: -5
Central: -6
Mountain: -7
Western: -8
Alaska/Hawaii: -9 through -11
System Language Menu
Date/Time
It is highly recommended to immediately set the date and time when first setting
up your system. To set the date and time:
1. Click DATE/TIME and configure the following options:
• DATE: Enter the day, month, and year.
• DATE FORMAT: Select DD/MM/YYYY, MM/DD/YYYY, or YYYY/MM/DD
• TIME: Enter the time
• TIME FORMAT: Use the drop-down menu and select 12HOURS or
24HOURS. If 12HOURS is selected, then set AM or PM.
• DST: Use the drop-down menu to select ON/OFF to enable/disable Daylight Savings Time. See below for details on setting DST.
2. Click ZONE to enter your time zone from -12 to +12. To find your time zone
visit www.worldtimezone.com or other similar sites.
See Info box for US codes.
3. Click MODIFY DATE AND TIME. The new date and time are saved. Click EXIT.
System Time/Date Setup
Daylight Savings Time (DST)
To set daylight savings time:
1. Under DST, select ON. DST options appear.
2. Under DST MODE select one of the following:
• DEFAULT: The Default setting will apply the United States daylight savings time period from the second Sunday of
March to the first Sunday in November (go to step 3)
• CUSTOM: Set customized start and end times for DST (go to step 4)
3. If using the DEFAULT, click APPLY. Click EXIT.
4. If setting a CUSTOM DST, use the drop-down menus to select a week and month for the start and end times.
5. Click APPLY. Click CLOSE in the confirmation window.
6. Click EXIT in each menu until all windows are closed.
Why Set a Date & Time?
It’s important to set the proper date and time before continuing so that you can easily locate recorded events.
Inaccurate dates and times on files may affect their admissibility as evidence in court. In addition, when
changing current time settings, to avoid possible confusion with the time stamps on recorded and currently
recording files, stop all ongoing recording processes before altering the system time and restart recording
using the new settings.
Page 17
Basic Operation
Basic Operation
recording
recording
Recording Schedule (TIMER RECORD) Example
Basic Setup
Use the BASIC SETUP menu to configure language, date and time settings,
password setup, along with display, video and audio settings. You can also exit
the system through this menu. The Basic Setup menu contains the following
sub-menus: Language, Date/Time, Password, Display, Video/Audio and Exit.
Recording
Basic Setup Menu
RECORD Mode
Configure Recording Options:
You have three recording options: Continuous, Schedule and Motion. By default,
the DVR is set to record continuously. Set parameters as follows:
1. From the Main Menu click RECORD. Under CHANNEL, use the drop-down
menus and select ON/OFF to enable/disable recording from the selected
channel. Note: If CHANNEL is set to OFF, then Motion Detect, Alarm and
Manual Record are also disabled for that channel.
2. Under RESOLUTION, select Highest, High and Normal.
NOTE: NTSC: @30fps, PAL: @25fps. Recording capabilities for both NTSC &
PAL: Channels 1 - 4: D1, HD1, CIF.
3. Under QUALITY, select Best, Fine or Normal. This relates to bitrate in Kbps.
4. AUDIO, select ENABLE or DISABLE. If audio recording is enabled, the system
Record Menu
will record audio from connected audio capable cameras (not included). See
caution statement on audio recording in Video/Audio section.
Bitrate in Kbps
5. REC. MODE, select POWER UP or TIMER RECORD. If you select POWER UP,
Image
Normal
Fine
Best
Quality
the system will record continuously (Normal Recording) when the system is
powered on. If you select TIMER RECORD, you have to set a recording
Normal (CIF)
384
512
768
schedule on the system.
High (HD1)
512
768
1024
6. REC. SIZE (Record Size), select 15MIN, 30MIN, 45MIN, or 60MIN.
Highest (D1)
512
768
1024
NOTE: Record Size sets the file size for recorded video files on the system.
Instead of recording data as one large file, the system will divide the data into
blocks of 15, 30, 45, or 60 minutes. This makes the recorded data easier to search
7. MASK FIELD lets you block a specific portion of a channel you do not want recorded or shown on the display screen. This
can be useful if you need to conceal a sensitive area being captured by the camera. See next section for details.
8. Click APPLY. Click SURE in the REMARK window. Click EXIT.
Recording Schedule (TIMER RECORD)
You can program the DVR to record according to a customized recording
schedule. The Schedule Grid shows the days of the week and hour blocks
00~23. You can set Alarm Recording (Red), General Recording (Green), or Manual
Recording (Blue) to each time block of each day. To set a recording schedule:
1. Open the Main Menu and click RECORD.
2. Under REC. MODE, select TIMER RECORD.
3. Click SCHEDULE. The Schedule menu opens.
4. Under CHANNEL, select specific channels or select ALL.
5. Below the grid, click either ALARM (red), GENERAL (Green), or MANUAL
RECORD (Blue) and then click a time block on the desired day.
6. Use the FROM/TO drop-down menus to copy the schedule of one day to
another. For example, if you want your schedule for Monday to be the same
on Wednesday: under FROM select MON, under TO select WED, and then click COPY.
7. Click APPLY. Click OK in the REMARK window. Click EXIT.
CCTV Resolution
CCTV resolution is measured in vertical and horizontal pixel dimensions and typically
limited by the capabilities of both the camera and the recorder that you are using for
your CCTV surveillance installation. CCTV systems use an analog video signal. For
television specifications (which CCTV uses) the highest resolution that can be captured
and stored is 704 x 480 (NTSC for the United States) and 720 x 576 (PAL for Europe). This resolution
is known as D1 resolution. A high end CCTV recorder is capable of recording at up to D1 resolution.
Recording Schedule
CCTV Resolutions
D1: 704 x 480
HD1 (2CIF): 704 x 240
CIF: 352 x 240
QCIF: 176 x 120
You want your system to record continuously on all channels from 9 AM to 5 PM Monday to
Friday. You also want Alarm/Motion recording from 5 PM to 9 AM. You do not want the
system to record Saturday or Sunday:
1. Open the Schedule menu.
2. Under CHANNEL, select ALL.
3. Click the blue NO RECORD block below the grid. A checkmark will appear
in the block.
4. Under SUN, click blocks 00~23. The
blocks will turn blue.
5. Under FROM, select SUN. Under TO
select SAT, and then click COPY.
6. Click the red ALARM block below the
grid.
7. Under MON, click blocks 00~08 and
blocks 17~23. The blocks will turn red.
Recording Schedule
8. Under FROM, select MON. Under
TO select TUE, and then click COPY.
Repeat for Wednesday, Thursday, and Friday. Your completed schedule should the
same as the schedule to the right.
9. Click SAVE. Click CLOSE in the confirmation window. Click EXIT in all menus until all
windows are closed.
Privacy Mask Field
MASK FIELD lets you block a specific portion of a channel you do not want
recorded or shown on the display screen. This can be useful if you need to
conceal a sensitive area being captured by the camera. To use the Privacy Mask
Field:
1. From the Record menu, click MASK FIELD. The Mask Field menu opens.
2. Choose a channel you wish to apply the Mask Field.
3. Select ON from the SWITCH drop-down menu.
4. Click SETUP. The Mask menu will be replaced by the full-screen camera view of the desired channel. Using the mouse, click and drag the cursor over the area you want to conceal. A single click will produce a small black square.
5. Right-click anywhere on the screen to return to the Mask Field menu.
6. Click APPLY. Click OK in the REMARK window. Click EXIT.
Motion Detect Setup
You can configure motion detection for each channel (Camera) connected to the
DVR. To configure motion detection:
1. From the Main Menu click ADVANCED. Then click MD (Motion Detect).
2. Under STATUS, select ON to enable motion detection for the desired channel.
3. Under SENSITIVITY, select 1 through 4. The higher the number, the more
sensitive the motion detection.
4. Under MD AREA SETUP, click SETUP. The red motion grid appears over the
selected channel in full screen.
5. Click the blocks in the grid to enable/disable motion detection. Red=motion
detection enabled; Clear=motion detection disabled.
6. Right-click anywhere on the screen to return to the Motion Detection menu.
7. Click APPLY. Click SURE in the confirmation window.
8. Click EXIT in all menus until all windows are closed.
NOTE: You can disable the MD buzzer in the Alarm Setup menu.
Motion Detect Menu
When MD is triggered, in the Live View Screen you will see a red【M】in the
Channel with a MD warning. You may also see a【R】if you set up the channel
to record when an alarm is triggered.
Motion Detect Grid
Page 18
Page 19
Basic Operation
Basic Operation
playback
HDD management
Backup
Playback
PLAYBACK Mode
Playback and Record Search
View recorded video on the system through the RECORD SEARCH Menu. To begin playback:
1. There are two ways to access the VIDEO SEARCH menu. Right-click anywhere on the screen and select VIDEO SEARCH
from the Quick Access Menu. The RECORD SEARCH Menu opens, or from the Main Menu select SEARCH.
NOTE: When you first open the RECORD SEARCH Menu, it displays the current month and date.
2. Click PLAYBACK to playback the last minute of recorded video (Quick
Search) OR Under CHN select a specific channel or select ALL.
3. Under DATE, enter a date using the Virtual Keyboard (mouse only).
4. Click SEARCH. Recorded events on the system appear in red (alarm events—
includes both alarm and motion events) and green (normal recording).
5. Click a date in the Month Grid to search for video files.
6. Click a time block in the Hour Grid to view the video. Playback begins.
7. Move the mouse slightly to display the on-screen play back controls. You can
also use the playback control with buttons on the remote control or front
panel of the system.
Record/Search Menu
On-screen Playback
Controls
To use the on-screen playback controls:
1. Click the VCR-like controls to play, pause, fast forward, rewind, and slow down playback.
2. Drag the slider to adjust the volume (audio capable camera required, not included). Select the box to mute the audio.
3. Click X to quit playback and return to the Search menu.
Use the FILE LIST sub-menu to find recorded video on your system and copy it to
a USB flash drive (not included).
NOTE: The system is compatible with most major brands of USB flash drives, with
capacities from 256 MB to 4 GB.
To backup recorded data:
1. Connect a blank USB flash drive to the top USB port on the front panel of
the system.
2. Open the FILE LIST menu and search for recorded data on the system as
shown above.
3. Select the file you want to backup and click the “BACKUP” box next to the
file name. Select multiple files if desired. Click ALL to select all files; click
OTHER to deselect all files. NOTE: The size of each file is shown in the File
List menu. Use this to help you find a USB flash drive large enough to hold
all the files you wish to backup.
4. Click BACKUP from the side-panel to immediately begin copying the files
to the USB flash drive. NOTE: Backup progress appears in the status window. DO NOT remove the USB flash drive during backup.
5. When the space in backup device is less than recording file, the system will
prompt “Space not enough”...
6. You can remove USB device directly when backup is finished
USB Backup
Warning!. Do not remove the
USB drive during backup.
HDD Management
Month Grid
Hour Grid
On-screen Playback Controls
8. Under RECORD STATE, the system shows recorded events in a Month
Grid and a Time Grid. The selected day of the month will be outlined in
Record State
red. Green=normal recording; Red=alarm recording (includes both alarm
and motion events). Click a date in the month grid to view recorded video files for that selected date in the hour grid.
File List
Use the FILE LIST sub-menu to see a detailed list of all the recorded video on your
system. To open the FILE LIST:
1. From the RECORD SEARCH Menu, click SEARCH to search the system for
recorded video.
2. Click FILE LIST at the bottom of the menu. The FILE LIST menu opens.
To use the File List:
1. Under TYPE, select NORMAL to view only normal recordings, ALARM, to
view alarm recordings (includes alarm and motion detection), or ALL to view
all video on your system.
2. Use the buttons on the side panel to navigate the file list:
• FIRST: Jump to the first page of the list
• PRE: Turn to the previous page
• NEXT: Turn to the next page
File List Menu
• LAST: Jump to the last page of the list
• ALL: Select all files
• OTHER: Toggles selections between checked and unchecked
• BACKUP: After selecting a file(s), click to begin copying the data to a USB flash drive (not included);
3. Click any file to begin playback.
Page 20
Backup Menu & Warning Notice
Backup Successful Notice
Hard Drive and USB Options:
The HDD button displays essential information about the system`s internal hard
drive, and lets you format the internal HDD and external USB flash drive (not
included). If there is no hard drive in DVR, or the DVR cannot read the hard drive,
or the hard drive is not formatted, it will display a red “H” in the video preview
interface. To access this menu, from the MAIN MENU click HDD.
The HDD menu displays the following:
1. HDD STATUS: The system will display “OK” for normal operation
2. SIZE: The size (in gigabytes) of the internal hard disk drive. The size of
your system`s internal hard drive will vary by model
3. FREE SPACE: The space (in gigabytes) remaining on the system`s internal
HDD
4. AVAILABLE TIME: The recording time (in hours) remaining on the HDD
based on your current record settings
5. OVERWRITE: Select ENABLE or DISABLE. If Overwrite is enabled, the
system will record over the oldest video data once the HDD is full. If
Overwrite is disabled, the system will stop recording once the HDD
is full and the “FULL” LED on the front panel of the system will light up.
HDD Management
Formatting the Internal Hard Drive
If you installed a new hard drive, you must format the hard
drive in the DVR before it can be used. Clicking on the HDD
FORMAT button will begin the formatting process. After formatting, the system will restart. ATTENTION: Formatting the
internal HDD erases all video data. This step cannot be Undone.
Hard Drive Format Warning
Page 21
Advanced Operation
Advanced Operation
alarm
alarm
USB Flash Drives
The system is compatible with most major brands of USB flash drives, with capacities from 256 MB to 4 GB. If
you need to reformat your flash drive then click on the USB FORMAT button while the USB drive is connected to
the USB port on the front of the DVR. Be aware that this button is not for use with any external USB hard drive
you may connect to the DVR for backup. External hard drives will need to be formatted using the FAT32 format
and this can be done by connecting the drive to the USB port on a PC and reformatting it from there.
Advanced Setup
Use the ADVANCED SETUP menu to configure alarm settings, motion detection,
mobile surveillance, PTZ settings and network settings. The Advanced Setup
menu contains the following sub-menus: Alarm, Info, MD (Motion Detect),
Mobile, System, PTZ, and Network
Advance Setup Menu
Alarm
Alarm and E-mail Options:
Use the Alarm menu to configure alarm and e-mail settings. NOTE: External alarm devices must be connected to the alarm block
on the rear panel of the DVR in order to use the I/O (input/ output) alarms of the system. See next section “Alarm Inputs” and
“Alarm Inputs Diagram” for details on attaching alarm inputs. To access this menu, from the MAIN MENU click ALARM.
To configure alarm settings:
1. Under I/O CHANNEL, select NO (Normal Open), NC (Normal Closed),
or OFF for Alarm input. Alarm Input 1 on Alarm Block controls CH1 1
(Camera 1). Note: If in the RECORD screen, a Channel is set to OFF,
ALARM is also disabled for that Channel.
2. To activate Loss Alarms use drop down menu and select ON/OFF:
• HDD LOSS: The alarm will sound if the internal HDD is damaged
• HDD SPACE: The alarm will sound when the HDD is full (overwrite
must be disabled)
• VIDEO LOSS: The alarm will sound when a camera is disconnected
3. Under ALARM MANAGE, configure the following:
• OUTPUT: Set the output time (in seconds) on the spot monitor from
0s, 10s, 20s, 40s, or 60s.
Alarm Manage Screen
• BUZZER: Set the time (in seconds) for the DVR buzzer to sound when
an alarm is triggered—0s, 10s, 20s, 40s, or 60s NOTE: Set the buzzer to 0s if you want to disable the alarm during
motion detection.
• POST REC: Set the time (in seconds) for the system to record after a triggered alarm—30s, 1MIN, 2MIN, 5MIN
4. Use TAMPER ALARM to set the system to notify you when a camera has
been blocked by something. When a Tamper Alarm is triggered, in the Live
View Screen you will see a red【B】in the Channel with an alarm warning.
Configure the following for each channel:
• SWITCH: Turn feature ON/OFF
• SENSITIVITY: Configure LOW/MEDIUM/HIGH
5. Click APPLY. Click CLOSE in the confirmation window.
Alarm Inputs:
Alarm inputs are devices or switches that activate when a door, window,
cabinet etc. is opened or accessed. For example, you might want to only have
the camera record when someone opens a tool cabinet or when a door opens
vs. recording when motion occurs around those areas. There may be people
moving by those areas frequently but you are only concerned about when those
areas are accessed. This saves hard drive space and makes it easier to find an
event that was recorded to the hard drive.
To configure alarm inputs for devices without their own voltage you will use the
+5V input supplied on the alarm block. See Alarm Inputs Configuration diagram at
the right.
Note: If Alarm Input Device has its own power supply make sure:
1. Voltage rating is between 5V and 12V. Do not use the +5V connection on the
Alarm Block.
2. Ground must be connected to GND in Alarm Block for device to operate
properly
When an alarm is triggered, in the Live View Screen you will see a red【I】in the
Channel with an alarm input warning. You may also see a【R】if you set up the
channel to record when an alarm is triggered.
Tamper Alarm Setup
Alarm Inputs Configuration
(for devices without voltage)
1
2
3
4
Formatting the USB Flash Drive
Use a USB flash drive to backup recorded video and upgrade the system`s firmware. You should always format the USB flash
drive you intend to use with the system.
NOTE: Not formatting the USB flash drive may result in improper functionality.
+ 5V
GND
N/A
N/A
GND
1NO
1COM
GND
Hard Drive and USB Options continued:
ALM IN
NC
COM
Use +5V from
From NO or NC depending
NO
Alarm Ouput:
Alarm Block
on setup selected to alarm
Example Device:
Alarm output is used to activate an external device such as a horn or light after an
inputs 1 through 4
Door Sensor
alarm is triggered. To do this the DVR uses a dry contact normally open relay.
Note: If Alarm Input Device has its own power supply make sure:
Alarm
Block6VVoltage
1) Voltage rating
is between
and 24V. The +5V input is not used
To configure alarm ouputs, connect the external device to the NO (Normally
on Alarm Block.
Max Switching Voltage
Open) and COM (Common) connections on the alarm block as required by the
up to 24VDC
2) Ground must be connected to GND in Alarm Block for device
device. Use the ground (GND) input if required. The maximum contact rating
to operate properly
Max Switching
Current
up to 3A
is 3A 24VDC.
E-mail Setup:
The system can send an e-mail notification with a JPEG snapshot for triggered
events on the system. To setup e-mail notification:
1. Under EMAIL, select ON.
2. Under SSL, select OFF. NOTE: SSL deals with encryption. Only advanced
users should enable this option.
3. Under SMTP PORT, enter the SMTP port of your e-mail server.
4. Under SMTP, enter the SMTP address of your e-mail server. For example,
smtp.gmail.com
5. Under SEND EMAIL, enter the sender e-mail address.
6. Under SEND PW, enter the password of your e-mail server.
7. Under RECV EMAIL, enter the e-mail address that will receive the e-mail
notification.
8. Click APPLY. Click SURE in the confirmation window.
9. Click EXIT in all menus until all windows are closed.
E-mail Tip
E-mail Setup Screen
Depending upon your settings, the system can generate a lot of e-mail alerts. For that reason, we recommend
setting up a dedicated e-mail address specifically for the Security System alert notices. Also to better manage
your alerts, you will want the alert e-mails to go to a different account than the one sending them.
Page 22
Page 23
Advanced Operation
Advanced Operation
system
and
System Update
Pan/Tilt/Zoom...PTZ
System Information:
Pan/Tilt/Zoom (PTZ) Setup:
View system information, including the firmware version, MAC address, and
serial number of the system. To access this menu, from the MAIN MENU click
ADVANCED then click INFO.
System Maintain
Use the SYSTEM MAINTAIN menu to update system firmware and set an
automatic system reset schedule. To access this menu, from the MAIN MENU click
ADVANCED then click MAINTAIN.
To enable AUTO RESET:
1. Under AUTO RESET, select ON. The Settings option appears.
2. Under SETTINGS, select
EVERY DAY, then set the time of day using the Virtual Keyboard
EVERY WEEK, then set the day from the drop down menu and time of day
EVERY MONTH, then set the month from the drop down menu and the time of day.
3. Click APPLY. Click SURE in the confirmation window
To restore factory settings:
1. Click DEFAULT SETTINGS. Click SURE in the prompt. This will restore all or selected items to the original factory settings.
NOTE: Recorded video on the HDD will not be erased.
To restart the machine (soft-reset):
1. Click RESTART.
2. Click SURE in the prompt. The system will perform a soft-reset and load to a live split-screen view.
To upgrade firmware:
1. Copy the firmware file to an empty USB flash drive. The firmware file should
not be in a folder.
2. Connect the USB flash drive to the top USB port on the front panel of your
system.
3. Open the SYSTEM MAINTAIN (MAIN MENU>ADVANCED>MAINTAIN).
4. Click SYSTEM UPDATE. The system will scan the USB flash drive and begin
updating the firmware. Do not remove the USB flash drive while the upgrade
is taking place.
5. PARAMETER EXPORT: Copies the system settings of the device to an empty
USB flash drive.
6. PARAMETER IMPORT: Imports system settings from another device.
Step 1: Connect your PTZ Camera to this DVR
Connect a PTZ camera to the BNC and DC power cables. Also, connect
the communication cable from the PTZ camera to the 485A (TX, +)
and 485B (RX, -) control inputs to the Alarm/PTZ block on the back
of the DVR. Note there is only one set of PTZ control inputs (485A &
485B), however multiple PTZ cameras can be set up by making parallel
connections. See diagram for details and see “PTZ Camera Setup” Info
box for additional information.
A
B
A
B
A
Install 120 Ω
terminating
resistor in last
B camera only
PTZ Camera Setup
NOTE: It is recommended for best results to use 120Ω
shielded twisted pair cable of a sufficient gauge to meet
your application length. 18 to 22 gauge is usually sufficient.
In addition, be sure to only install the 120Ω terminating
resistor that comes with your PTZ camera in the last parallel connected
camera. Keeping that resistor in all cameras can possibly degrade the
signal and can cause unexpected or loss of operation and control.
Step 2: Configure PTZ Communication Settings:
To access this menu, from the MAIN MENU click ADVANCED then PTZ (see
PTZ Setup image). The PTZ setting options for each camera can be selected
independently and are available under each camera’s channel number.
1. Under PROTOCOL, select PELCO-D or PELCO-P for the selected channel.
2. Under BAUD RATE, select 1200, 2400, 4800, or 9600.
3. Under DATA BIT select 5, 6, 7, or 8.
4. Under STOP BIT, select 1 or 2.
5. Under VERIFY, select ODD, EVEN, MARK, SPACE, or NONE parity bits. Note:
Mark = 1, Space = 0 parity bits.
6. Under ADDRESS, provide an address from 001~255 using the Virtual Keyboard for each PTZ camera.
7. Click APPLY. Click OK in the confirmation window.
8. Click EXIT in all menus until all windows are closed.
System Update Warning Message
Restore Factory Defaults
Warning! Restoring factory defaults will cause any settings you’ve
made to the system to be deleted. This includes recording and
network setups along with passwords. This step cannot be undone. NOTE: Recorded video on the HDD will not be erased.
Select PTZ from the
Quick Access Menu
Page 24
~
~
System Info
System Maintain
PTZ Inputs Configuration
NOTE: Consult the instruction manual of your PTZ camera for complete
information about your camera, including protocol, baud rate, data bit,
stop bit and parity settings before beginning setup. Enter these settings in
the DVR.
485A
485B
System Info
PTZ
PTZ Setup
Step 3: Configure the Operation & Control of your PTZ
Camera(s):
After your PTZ camera(s) are set up you can control their
operation from your DVR. Note: Individual features must be
available on your camera to operate.
1. In Live View, double click on the Channel with the connected
PTZ Camera to open to full screen view. This selects the
channel to configure and control.
2. From the Quick Access Menu select PTZ. (See image at left)
3. From the PTZ Setup screen you can adjust:
• Pan Speed: Adjusts the speed the camera will move.
• Zoom: “+” Zooms in and “-” zooms out
PTZ Setup - Sub Menu
• Focus: “+” and “-” focuses the picture.
• Iris: “+” lets more light in and “-” removes light from the picture. This is useful to correct
backlight issues.
• Directional keys: Left and Right Arrows control the pan; Up and Down arrows control the tilt. Tip:
Hold the mouse button down while clicking on an Arrow Key and drag the cursor away from the
key to initiate the Auto Movement feature. The camera will pan continuously 360 degrees from
the position it is in or tilt up or down to the limit of the camera until you click OK. This is useful if
you want to manually operate the camera without continuously holding or clicking the arrows.
Page 25
Advanced Operation
Remote Access
PTZ
network setup
Network Setup - Remote Access
Pan/Tilt/Zoom (PTZ) Setup Continued:
In the PTZ Senior Control screen you can set or control the following for each PRESET defined:
1. SET PRESET: Saves any PRESET functions changed with this screen.
2. CLEAN PRESET: Clears a defined PRESET without going to the SET CRUISE screen.
3. CALL PRESET: Calls a defined PRESET without going to the SET CRUISE screen.
4. AUTO SCAN: Enables AUTO SCAN feature without going through Quick Access Menu.
5. STOP SCAN: Enables AUTO SCAN feature without going through Quick Access Menu.
6. CRUISE SETTING: Configures the Cruise Setting. See next step for details.
Use the NETWORK SETUP menu to configure your network and DNS settings for remote access. If you are only going to access
the DVR locally from a computer attached to the same router as the DVR, you only
need to configure settings using either the DHCP or STATIC IP. Because you are on
the same network, port forwarding and knowing the public IP address are not
necessary. You will just access the DVR by entering the IP address of the DVR from
the NETWORK setup into the Internet Explorer browser window. If you are going to
take advantage of the Remote Surveillance feature, such as for a smart phone or to
view your system outside of your network over the internet you will need to review
and set up Port Forwarding and the DDNS. After you setup the NETWORK settings
using DHCP , STATIC IP or DDNS, see the REMOTE SURVEILLANCE section for
further instructions.
There are five options for configuring the DVR to be accessed remotely: DHCP,
Static IP, UPnP, PPPOE, and DDNS. To access this menu, from the MAIN MENU
click ADVANCED then NETWORK SETUP. Be sure your router or network is connected to the LAN port on the back of the DVR.
PTZ Setup - Sub Menu
PTZ Setup
Step 4: Configure the CRUISE SETTING of your PTZ Camera.
This feature allows you to set up a series of Pan, Tilt and Hold camera sequences and then
execute those operations in a continuous loop. This is useful when you want to record or
view the same set of pre-determined areas. You can customize these settings for each PTZ
camera connected to your DVR.
Understanding the CRUISE SETTING Options:
To access this menu In Live View, double click on the Channel with the connected PTZ
Camera to open to full screen view. From the Quick Access Menu select PTZ. Click SETUP
from the PTZ SETUP screen and you will see the PTZ SENIOR CONTROL Menu. Click SET
CRUISE to configure the cruise settings for your PTZ Camera.
1. TOTAL: The total number of PRESET’s defined
2. PRESET: A defined pan, tilt and hold sequence. You can enter up to 128 PRESET’s for a
PTZ Cruise Setting
channel depending on how many areas you want to view or record.
3. STOP TIME: The total time in seconds for the camera to move through its defined
operation. Note: This includes travel time from the previous set point completion plus the length of time you want the camera
to hold on a position. For example, if the STOP TIME is set to 10 seconds and the travel time from the previous set point is
6 seconds, then the camera will hold on the position for only 4 seconds. It can take some trial and error to get the timing you
want. To help fine tune your timing after a set point is defined, selecting CALL will travel through the complete cruise setting
for the PRESET allowing you to adjust your timing.
4. SET: Stores the PRESET in memory
5. CLEAR: Removes the defined pan, tilt and hold sequence for a PRESET.
6. APPLY: Saves all PRESETS defined.
DHCP (Dynamic Host Configuration Protocol)
DHCP is a protocol used by networked devices (clients) to obtain various parameters necessary for the clients to operate in an
Internet Protocol (IP) network. It allows you to quickly connect to your network and obtain an IP address from the router. After
the initial setup, we recommend that you disable DHCP, then select STATIC from the TYPE drop down box and set the IP address
between 1~100. For example, if your IP address is 192.168.0.107, change the last digits to 90 (i.e. 192.163.0.90). This ensures that
port forwarding will not change in the event of power failure or resetting of your network.
To configure DHCP settings:
1. Select DHCP from the TYPE drop down box in the NETWORK SETUP Menu. You should see the message “Getting IP...”
The router will assign an IP address. This is the IP address you will forward port 80 to on the router so you can access the
DVR from remote computers See comment above to configure a static IP.
2. Click APPLY. Click OK in the confirmation window.
3. If necessary, change the Media and Web Port settings
Static IP
You will need to setup the network settings on the DVR to match the settings of the router to which your DVR is connected. This
information can be obtained through your computer. Windows 7, Vista or XP all have similar ways to access this data.
To get the router settings:
1. To access the router’s settings you will need to enter the Command (CMD) panel on your computer. It must be connected
to the same router as your DVR.
• In Windows 7 or Vista, from the “START” menu type “CMD” in the field that says, “Search programs and files” and hit
ENTER or click on the magnifying glass icon.
• In Windows XP select “Run” from the “START” menu. Type “CMD” after the prompt
2. Type “ipconfig” at the prompt and hit enter
3. You will get a screen that contains information similar to what is shown below. Within all of the information shown,
locate the IPv4, Subnet Mask and Gateway addresses. These you will enter into the STATIC IP screen in the NETWORK
SETTINGS menu in your DVR. See next step.
How to define a Cruise Setting PRESET
1. With your PTZ Channel selected and the CRUISE SETTING menu open as explained in the previous sections, be sure TOTAL
is 0 and you are on PRESET 001. If not click CLEAR to reset the PRESET’s.
2. Using the Arrow Keys adjust the camera to the first position you want to monitor.
3. Set the STOP TIME setting using the Virtual Keypad. (See STOP TIME explanation above for important information)
4. Click SET to save. The TOTAL and PRESET numbers move to the next number.
5. Repeat steps 2 through 4 for each PRESET you want to define.
6. Click APPLY to save all PRESETS for this CRUISE SETTING.
7. Follow the same steps above to configure other PTZ cameras on other Channels.
8. Click EXIT several times to get to the Live View screen
9. Use the Quick Access Menu to select START CRUISE and STOP CRUISE to begin or end Cruise operation for all defined PTZ
channels.
Windows “ipconfig” Info Example
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Network Setup
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To configure Static IP settings in the DVR:
1. Select STATIC IP from the TYPE drop down box in the NETWORK SETUP
Menu.
2. Enter your IP Address, Subnet mask, and Gateway info you obtained from
your computer through the previous step in the respective fields using the
Virtual Keyboard.
3. Click APPLY. Click OK in the confirmation window.
4. If necessary, change the Media and Web Port settings
DDNS (Dynamic Domain Name Service)
A DDNS account allows you to set up a web site address that points back to your Local Network so you can access the DVR over
the Internet using a static or dynamic IP address. One problem with a dynamic address is your internet service provider (ISP)
changes this address from time to time. When it changes you need to re-configure your DVR with the new address. To do so you
will have to get the new IP address. Although you can go to www.myipaddress.com to get the new IP address, you still have to
make the changes manually.
UPnP (Universal Plug and Play)
UPnP Forum is an industry initiative designed to enable simple and robust
connectivity among consumer electronics, intelligent appliances and mobile
devices from many different vendors. This protocol is designed to allow networked
Network Setup Options
devices, such as computers, printers, mobile devices to automatically discover
each other’s presence on a network and to connect seamlessly for data sharing and communications. NOTE: Your Router must
support UPnP function to use this protocol.
To configure UPnP settings:
1. Enable the UPnP function in your Router.
2. In this DVR, Open the MAIN MENU and click ADVANCE.
3. From the Advanced Setup menu, click NETWORK.
4. Under UPnP, select ON.
5. Click APPLY to save your settings and then click OK in the confirmation window.
6. Using a remote PC, open Internet Explorer.
7. In the address bar, enter your Router WAN IP address immediately followed by WEB PORT (no spaces). Example: http://
XXX.XXX.XXX.XXX(Router WAN IP):XXX(WEB PORT)
8. Enter your system ADMIN password and select INTERNET. NOTE: If you have not enabled passwords on the system, leave
the password field blank.
9. Click LOGIN.
So what are your choices? The first would be to obtain a
static IP address from your ISP. This can get expensive due to
setup fees and monthly rates. Fortunately there is an easier
– and free – option. That is to use a dynamic domain name
service (DDNS) to get a domain name that can be linked
to your dynamic IP address. While there are multiple free
DDNS services available, we recommend www.dyndns.com
as the DVR has been already configured to accept account
information from this service.
How DynDNS.com works:
1. You install the DynDNS® Updater software on your
network
2. When your Internet Service Provider changes the your
IP address, the DynDNS Updater detects that the
network’s IP address has changed
3. The DynDNS Updater sends the new IP address to
DynDNS.com
4. The DynDNS.com update server receives the
information, and assigns the new IP address to your
Dynamic DNS hostname you created.
In addition to automatically keeping up with the changes in
the address, you will now be able to enter a domain name
rather than a string of digits when accessing the DVR in
Internet Explorer.
DynDNS.com Setup Screen
How to obtain your Domain Name from www.dyndns.com
1. Using a computer that is connected to the same router as the DVR, use Internet Explorer to go to www.dyndns.com
2. Decide whether you only need one domain name which is free or require multiple names for a fee.
3. Follow the instructions for completing the required information to register
4. You will receive a confirmation e-mail with your new domain name. An example domain name might be
[email protected] You will need it to configure the DVR.
PPPoE (Point-to-Point Protocol over Ethernet)
The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for
encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is
used mainly with DSL services where individual users connect to the DSL modem
over Ethernet and in plain Metro Ethernet networks. Use this option if you are going
to attach the DVR directly to a DSL or Cable modem instead of a router.
To configure PPPoE settings:
1. Select PPPOE from the TYPE drop down box in the NETWORK SETUP
Menu.
2. You will need to contact your ISP provider for the user name and password
need to enter into the PPPOE NAME and PASSWORD fields.
3. Click APPLY. Click OK in the confirmation window.
4. If necessary, change the Media and Web Port settings.
PPPoE Setup
First obtain your Router DNS
You need to get your DNS manually from your router. You will
need the Primary or Secondary DNS from your router for DDNS to
function properly.
To obtain your Primary or Secondary DNS:
1. In your web browser, log in to your router using its Default
Gateway address. NOTE: Refer to your router`s manual or
software for login information. You can also get the Default
Gateway on your PC by selecting Start>Run. Type CMD and
press Enter. In the Command Prompt window type ipconfig and
press Enter.
2. View its WAN settings. Write down the Primary or Secondary
DNS address for use in the next step.
WAN Settings Example
Web Port 80
NOTE: For added security, we strongly recommend changing Web port 80
on the system to any desired port not blocked by your Internet service provider (ISP). Please note however, that you will also need to update the Web
port in your browser and open this new port in your router.
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Next configure DDNS settings in the DVR
From the Network Setup menu, enter Primary or Secondary DNS from the WAN
settings of your router in the DNS field
1. Click DDNS SETTINGS.
2. Under DDNS, select ON.
3. Under SERVICE, select DYNDNS if you obtained your domain name from
DynDNS.com.
4. Under DOMAIN NAME, enter your DDNS domain name you received
from the confirmation email. For example, if your domain name is [email protected]
dyndns.com, you need to enter [email protected], in the text field using
the Virtual Keyboard.
5. Enter your DDNS user name and password in the respective fields.
6. Click APPLY. Click OK in the confirmation window.
7. Click EXIT. The system will prompt you that it must restart. Click OK.
DDNS Setup
Port Forwarding
Port Forwarding allows computers and devices outside of your network to communicate with the DVR. You will need to forward
ports 80, 100 and 9000 from the attached router to the IP address of the DVR. Gather the make, model and IP address of the
router. If you changed the default router login, then you will need to know the user name and password for that router. There are 3
Steps to follow:
3. Install the program and launch it.
4. Once Simple Port Forwarding has launched, select your
router from the list. The default Router IP and Login information will automatically come up. If you have previously
changed the login information, then you will have to enter
it manually. Click on “+” at the bottom to open the window
allowing you to set your ports. (See “Simple Port Forwarding Initial Screen”)
5. Select “Add Custom” button. Enter your information:
• Name: (You can name your DVR if you wish)
• Type: TCP
• Start Port: 80
• End Port:80
• IP Address: IP of DVR obtained in Step 1.
6. Click on ADD
7. Repeat for port 9000. If you are adding a Smartphone then
also repeat for port 100.
Simple Port Forwarding Initial Screen
Step 1: How to Determine the IP Address of the DVR
NOTE! The DVR and PC must be connected to the same router and both must be
powered up before proceeding.
1. Select DHCP from the TYPE drop down box in the NETWORK SETUP
Menu. You should see the message “Getting IP...” The router will assign an
IP address.
2. Restart the DVR.
3. Once the DVR has restarted, reopen the Network Setup window and the
IP address of the DVR will now be listed. This is the address to which
you will forward ports 80 and 9000. If you plan to access your DVR via a
smartphone, you will need to forward port 100 as well.
Step 2: Download and Install a simple port forwarding program
1. Download the FREE Simple Port Forwarding program from: http://www.
simpleportforwarding.com/download
2. Click on “Direct Download” and Save the file to your hard drive.
Network Setup-Getting IP Address
Select “Add Custom” Button
“Add Custom” Data Entry Screen
8. You will now be returned to the main window of the program. The ports you added will now show on the list. Click on “Update Router” at the bottom of the screen.
9. The “Updating is in progress” message now shows. Wait until “Done” is displayed. If for some reason, a port or ports that
you forwarded are not listed in the Router or if you see a message in the Scripts list stating that the port already exists, then
you will need to change the Port 80 to 85 in the DVR and start over again. Once you receive the DONE message that the
ports have been successfully forwarded, test if the ports are working. See next step.
Simple Port Forwarding Download from Website
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Step 3: Test Port Forwarding
1. In the Checklist Screen, test if the ports are working by clicking on the “Do it now” button in item “(7) Test that the ports
now work.”. (See “Checklist Screen” below).
2. You should receive a message in the right side of the “Test Your Port Screen“ screen, “Port Status Tool” stating that the
port is online and can be reached, then you have set it up correctly. You will also receive an IP Address.
3. To connect to your DVR from the Internet, you will need to put the Internet IP address you received in the message into
the browser or access program window. If you had to change your port from Port 80, then you need to put that port at the
end of the address preceded by a colon (“:”). Example: if you used port 85, you will need to enter: http://75.14.251.43:85
Remote Surveillance
Remote Surveillance using Internet Explorer 8:
The DVR features built-in browser-based software that allows you to access your system remotely over your local area network
(LAN) or over the Internet using Internet Explorer®. Once you have configured the network settings on the DVR to match those on
your router and forwarded the ports needed by the DVR to enable remote access over the Internet, you will be ready to remotely
view your cameras using a webcam program based on an ActiveX control. For this to work, you will have to enable the ActiveX
control options that are built into Internet Explorer. You will also need to check your “User Account Control” setting. It is strongly
suggested that you be running the latest version of Internet Explorer (currently IE8).
Test Your Port Screen
Checklist Screen
Configuring Windows “User Account Control”:
Check the “User Account Control” setting in Windows Vista or Windows 7 to be sure the setting is configured as shown below. If
not you might receive an error message informing of a codec that is missing or not installed.
Windows Vista
1. Open the Control Panel
2. Select “User Accounts and Family Safety”
3. Select “Add or Remove User Account”
4. Select user account to change
5. Select Turn User Account Control on or off”. Note: Depending on your version of Vista, this screen might be accessible on
the bottom of the “Select User Account to Change” screen under “Additional things you can do” > “Go to main user account page”.
6. Uncheck the box next to “Use User Account Control (UAC) to help protect your computer.”
7. You will need to re-start your computer for the change to take effect.
Test Your Port Screen with Results
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Windows 7
1. Open the Control Panel
2. Select “User Accounts”
3. Select “Change User Account Control Settings”
4. In the “Choose to be notified about changes to your computer” screen, move the slider to the lowest setting “Never notify”.
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Configuring ActiveX Control in Internet Explorer 8:
1. Open Internet Explorer 8
2. Click on Tools
3. Select Internet Options in the pull-down menu
4. Click on the Security Tab
5. Select Trusted Sites
6. Click on the Sites button
7. Uncheck the “Require server verification (https:) for all sites in this zone”
button.
8. Type the DVR’s IP address (obtained during Network Setup) or DDNS domain
name (obtained through DynDNS.com setup) into the “Add this website to the
zone:” box.
9. Click the Add button
10. Close the window.
11. Back in the “Security Tab” screen,
click the “Custom level…”button.
12. Pull down the “Reset to:” menu
button and select “Low”
13. Click the “Reset...” button
14. Click “Yes” when asked, “Are you
sure you want to change the setting
for this zone?”
15. Click OK
16. Click Apply
17. Click OK
18. Close Internet Explorer. You are
Trusted Sites
now ready to access the DVR using
Internet Explorer 8.
Remote Surveillance Main Screen:
Upon login, the Remote Surveillance main screen appears in your browser.
1
4
3
5
2
Internet Options-Security Screen
6
7
8
Function
Description
1
Modes
Click LIVE, PLAYBACK, and SETUP
2
Main Screen
Main display screen for live viewing and playback
3
Time Stamp
Time stamp appears on each channel
4
Channel
Channel number appears in the top left corner
5
PTZ Control
PTZ control for any connected PTZ cameras (not included).
6
Functions
Click the icons to show/hide channels, take screen captures,
and record
7
Display Modes
Click the icons to view channels in single-channel full-screen,
quad, and split-screen configurations
8
Volume/Mute
Select a channel (outlined in red) and then click the bars to
increase/decrease volume; click the icon to mute/ unmute
volume.*
Item
Using Remote Surveillance:
With your system connected to your local area network, you can now log in to your
system using Internet Explorer.
Security Settings
Setup Required Prior to Remote Access
NOTE: Your system must be connected to your LAN or WAN, Windows and Internet Explorer must be configured
as described in the previous sections Configuring Windows “User Account Control” and Configuring Active X
Control in Internet Explorer 8 and the DVR settings must have been setup properly as described in the Network
Setup for Remote Access section before attempting remote access.
The software from the DVR will install the first time you access the DVR through Internet Explorer and will allow you to operate the
network remotely. The DVR supports access over LAN and WAN, also supports IP and domain name access.
Logging Into Your System Remotely
With your IP address, you can now log in to your system over your local or wide
area network.
1. Open Internet Explorer. In the address bar, enter the IP address of your system
(i.e. 192.168.3.97).
2. You must install the ActiveX® in order to access your system. Click the attention bar at the top of the main page and select Install ActiveX Control. DVR Net
viewer will reset.
3. In the warning box click Install. The login page appears. Leave the password
field blank (default). NOTE: If you have enabled passwords on your system,
enter your USER or ADMIN password. However, only the ADMIN can change
settings and options on the system.
4. Select LAN or INTERNET from the drop-down menu and click LOGIN.
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*Note: Audio capable cameras (not included) are required for audio recording on the system.
Remote Surveillance-Login Screen
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Live Viewing Tab:
By default, Remote Surveillance opens in Live Viewing mode (split-screen).
To use Live Viewing:
1. Click LIVE at the top of the main screen.
2. Click the display mode icons to view the main screen in single-channel, quad, or split-screen configurations. You can also
double-click a channel at any time to view it in single-channel.
3. Click
Playback Tab
Use the Replay menu to search and playback recorded video on your system.
to show or hide all the channel windows.
4. Click
to start/stop manual recording to your PC on ALL channels. For more details see RECORDING.
5. Select a channel (outlined in red) and then click the audio bars to increase or decrease listen-in volume. Click the icon to
mute/unmute.
Live Viewing Talk Function
NOTE: The Talk function is not supported.
Recording
NOTE: You will record video to your PC
regardless of the recording mode on the
system itself. By default, recorded files are
saved in C:\DVR\[ip_address]\Record.
Recording
You can record video directly to your PC using the remote surveillance software.
To record video to your PC, from Live viewing, click to start/stop manual recording to your PC on ALL channels
Remote Viewing-Playback Screen
Quick Access Menu
Right-click any channel to open the sub-menu.
The sub-menu contains the following options:
Remote ViewingQuick Access Menu
To use the replay menu:
1. Click REPLAY at the top of the main screen. The main screen will be grey.
2. Click REFRESH below the calendar to view the recorded files for the current month. NOTE: Normal recording is indicated
by a clock icon; alarm recording (alarm, loss, and motion events) are indicated by an exclamation mark icon.
3. Double-click a file from the File List to playback the file in the main screen. The icon in the file list changes to “ ”.Control
playback using the buttons at the bottom of the main screen.
PTZ Control
You must have a PTZ camera (not included) connected to the system in order to use the PTZ controls.
To control a PTZ camera:
1. Select the channel of the connected PTZ camera(s).
2. Click the navigation arrows to pan and tilt the camera.
3. Click + /- to control zoom, focus, and iris.
4. Enter presets.
5. Click SETTING, HAND, and CLEAR to further control presets.
Remote Viewing-Progress Bar
The purple bar indicates the download progress. The green marker indicates playback progress. You can click and drag the
playback marker (will turn from green to orange) to advance or rewind playback as needed. Click Play, Pause, Stop, Fast
Forward, Slow and Next Frame to perform those functions.
Screen Captures
Remote Viewing Use the remote surveillance software to take a snapshot of the channels on the main display screen.
PTZ Control
Screen Captures can be useful for your own records, or may be needed by authorities in case of a
security incident.
To take a screen capture:
1. From Live Viewing, select the channel you want to capture. The selected channel will be highlighted in a red frame.
2. Click .
3. Click OK in the confirmation window. Screen captures are saved as BMP files to the default save location (C:\DVR\...).
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Search
Use the calendar and drop-down menus to search for recorded video on your system.
1. Click < > to change the month on the calendar. Dates with recorded video data will
appear in bold.
2. Click the date. Recorded video files will populate the File List.
3. From the Channel drop-down menu, select a specific channel or select ALL
CHANNEL and then click SEARCH.
4. From the Type drop-down menu, select COMMON (normal recording), ALARM, or
ALL TYPE and then click SEARCH.
5. Double-click the file from the File List to playback the file in the main screen.
Setup Tab
Use the SETUP tab to configure the settings of your system from a remote location. NOTE: If the Main Menu is open on the
system, you will not be able to make changes to the system from the remote location.
To open remote setup:
Click SETUP at the top of the main screen. The Remote Setup menu features the following tabbed options:
• RECORD
• ALARM
• PTZ
• NETWORK
• SETTING
• MAINTENANCE
• HOST INFO
Remote Backup
You can backup recorded video files from your system to your PC using the Replay
menu in the remote surveillance software.
To backup files remotely:
1. Click PLAYBACK at the top of the main screen.
2. Double-click a file from the File List to begin playback.
3. Click BACKUP. Backup begins to C:/DVR/[ip_address]/Backup NOTE: If you
playback a file, you must wait for the file to load before backing it up otherwise you
may receive an error message
RECORD
You can check and change the parameter settings as
configured in the DVR.
ALARM
You can check and change the parameter settings as
configured in the DVR.
Remote Viewing-Search Calendar
Remote Viewing-Error Message
4. When file backup is complete, click OK in the confirmation
window. The confirmation window show the save path of
the backup file. NOTE: Backup files are saved as .264 files.
Remote Setup - Record Screen
Remote Setup - Alarm Screen
Player Software
NOTE: Use the Player Software included on
the software CD to playback backed up video.
Remote Viewing-File backup Location
PTZ
You can check and change the parameter settings as
configured in the DVR.
Remote Setup - PTZ Screen
NETWORK
You can check and change the parameter settings as
configured in the DVR.
Remote Setup - Network Screen
Remote Viewing-Playback Software
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SETTING
You can check and change the parameter settings as
configured in the DVR
1. BANDWIDTH: Set the bandwidth in kbps (128k, 192k,
256k, 384k, 512k, 1024k) that you want to allocate for
traffic based on internet bandwidth available. This
bandwidth does not include audio.
2. FILE SAVE PATH: The path where you want to save
captured picture and recording video.
Mobile Phone
MAINTENANCE
You can check and change the parameter settings as
configured in the DVR along with rebooting the system and
upgrading firmware.
1. TELECONTROL: Remote reboot DVR or format HDD.
2. REMOTE UPGRADE: Remote upgrade DVR firmware.
Mobile Setup
Mobile allows you to send alerts to your cellular phone running Windows Mobile
Pro (6.0 or later), Symbian (S60 3rd or later), Android, Blackberry (Curve 8900,
Bold 9700, Tour 9630), or iPhone on 3G networks. The instructions on how to
install and use the software for the different phone operating systems are shown
below. This installation CD includes the software needed for Windows Mobile Pro,
Symbian, Android, and Blackberry. To use with an iPhone you need to download
the software from the iTunes app store.
For all phones configure MOBILE settings as follows:
1. From the MAIN Menu click ADVANCED then MOBILE.
2. Under MOBILE NETWORK, select 3G, 2.75G, or 2.5G. NOTE: Contact your
cellular provider if you are unsure about the network of your cellular phone.
3. Under MOBILE PORT, enter your mobile port number. Note: this port can’t
be the same with any other port and different DVR’s should have different
sever ports.
4. Click APPLY. Click OK in the confirmation window.
5. Click EXIT in all menus until all windows are closed.
Mobile Setup
Mobile Access
Remote Setup - Setting Screen
Remote Setup - Maintenance Screen
HOST INFO
This interface allows you to view system information such
as HDD status, remain record time, firmware version and
MAC Address. All the information is for viewing only and
cannot be changed remotely.
NOTE! Before you can use Mobile Access you need to setup
the network configuration on the DVR and forward port 100 as
described in the “Port Forwarding” section of this manual.
Windows Mobile Pro (6.0 or later) OS Phones
Step 1: Program Download
Copy the installation program
“Meyesetup.CAB” from the
Installation CD to the “My
Documents” folder on your mobile
phone.
Step 2: Select Install Path
Click the program and start to
install it, just select default path
when it ask you to select install
path.
Step 3: Install Program
Click the Install button to begin
installation.
Remote Setup - Host Info Screen
Download Software
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Select Install Path
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Install Software
Mobile Phone
Mobile Phone
setup and control
setup and control
Step 5: Network Parameters
When you login for the first time,
go to the “Settings” tab and
configure the network parameters
first. These should be the same as
on the DVR.
Step 4: Launch Program
After installed, click the QQeye
icon to run the program.
Your DVR can be configured to be viewed remotely on your smartphone running the Symbian OS using the MEye software.
Step 1: Program Download
Copy the install program
MEye.3rd.sisx for third edition
or MEye.5th.sisx for fifth edition
appropriate to your version of the
Symbian operating system from
the CD included with your DVR to
your mobile phone. The default
save path is memory card.
Step 2: Program Install
Click the program and install it.
Step 3: Install Location
Choose to install the program to
the phone’s internal memory or
onto an SD card.
Setup Network Parameters
Main Screen
Click QQeye Icon to Launch
Symbian (S60 3rd or later) OS Phones
Step 6: Main Interface and Controls
• Channel: Select the channel you want to monitor. When you
select a channel, it will connect to DVR automatically.
• Connect: Connects and Disconnects to the DVR.
• Settings: You will need to enter the Settings menu when you
first access this program in order to configure the phone to
access the DVR.
• Snapshot default save path is: Program\QQeye\photo.
• Button Definitions: Note, you must have a PTZ camera(s)
connected for these functions to operate.
Item
Download Software
Step 4: Internet Connection
Confirm the program can connect
to the internet.
Program Install
Step 5: Install Successful
The message, “Install successful”
will display after the program is
finished installing.
Confirm Install Location
Step 6: Launch Program
After installed, click the QQeye
icon to run the program.
Function
1
PTZ Directional Controls
2
PTZ Zoom
3
PTZ Focus
4
PTZ Iris Controls
5
Snapshot
Display Mode
Allow Program to Connect
1
2
3
4
Install Successful
5
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Launch QQeye Program
Mobile Phone
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setup and control
setup and control
Step 7: Main Interface and Controls
• Snapshot default save path is: C:\Data\Images.
• Button Definitions: Note, you must have a PTZ camera(s)
connected for PTZ functions to operate.
• The “NextGroup” button switches the camera displays
in groups of 4, i.e. 1-4; 5-8, etc. depending on how many
channels your system can support and how many cameras
you have connected.
Item
1
2
3
Main Screen
4
5
6
7
8
Android 1.5 Mobile OS Phones
Your DVR can be configured to be viewed remotely using a smartphone running the Android mobile OS using the MEye software.
Step 1: Program Download
Copy the installation program
“Meye.apk” from the Installation CD
to your mobile phone. The default
save path is My Documents.
Step 2: Install Program
Go to your phone and install Meye by clicking on the Install button on the screen. Once
installed, click on Open to launch the program.
Function
1
Channel Selection
2
PTZ Directional
Control
3
PTZ Zoom, Focus and
Iris Controls
4
Play/Pause
5
Full/Normal Screen
View
6
Snapshot
7
Settings
8
Next Channel Group
9
Exit
Install Application
Install Complete
Next Group Screen
Program Download
9
Step 8: Network Parameters
When you login for the first time, go to the “Settings” tab and configure
the network parameters first. These should be the same as on the DVR.
Display Mode
Normal/Full Screen. Clicking the
screen can switch the display mode
between normal and full screen.
Step 3: Main Interface and Controls
• Snapshot default save path is phone’s default gallery directory.
• Button Definitions:
• The “Next Channel Group” button switches the camera displays in groups of 8,
i.e. 1-8; 9-16, etc. depending on how many channels your system can support
and how many cameras you have connected.
1
Item
Network Settings - Screen 1
Network Settings - Screen 2
Page 44
Display Mode
Function
1
Channel Buttons
2
Start/Stop
3
Normal View/Magnified View
4
Snapshot
5
Settings
6
Next Channel Group
7
Program Information
Page 45
Main Screen
2
3
4
5
6
7
Mobile Phone
Mobile Phone
setup and control
setup and control
Apple iPhone on 3G Networks
Your DVR can be configured to be viewed remotely on your iPhone or iPad
using the MEye software. System requirements: iPhone or iPad 2.0 or greater
with at least 800KB of free space. iTunes is optional.
Step 4: Network Parameters
When you login for the first time, go to the “Settings” tab and configure the
network parameters first. These should be the same as on the DVR.
1. Open your iPhone and click App Store.
2. Under the search bar type “Meye” and click search button. Download the
Mobile Viewing Application for free, the file name is Meye.
3. Click the Meye icon, the application will install on your iPhone.
Step 4: Network Parameters
When you login for the first time, go
to the “Settings” tab and configure
the network parameters first. These
should be the same as on the DVR.
iPhone App screen
Settings Screen
View Modes
You can switch between normal mode and magnify mode. When you revolve your phone, it automatically
switches to full screen mode.
Settings Screen
Step 5: Main Interface and Controls
• Snapshot default save path is phone’s
default gallery directory.
• Button Definitions:
• The “Next Channel Group” button
switches the camera displays in groups
of 8, i.e. 1-8; 9-16, etc. depending on
how many channels your system can
support and how many cameras you
have connected.
Item
Normal Mode
Magnify Mode
Full Screen Mode
1
Function
1
Channel Buttons
2
Start/Stop
3
Normal View/Magnified View
4
Snapshot
5
Settings
6
Next Channel Group
7
Program Information
Main Screen
2
Page 46
Page 47
3
4
5
6
7
Mobile Phone
Mobile Phone
setup and control
setup and control
Blackberry OS 5.0 Phones (Curve 8900, Bold 9700, Tour 9630)
Your DVR can be configured to be viewed remotely using a smartphone running the BlackBerry mobile OS version 5.0 using the
MEye software.
1.
2.
3.
4.
5.
Connect the BlackBerry to your PC via USB Cable.
Launch BlackBerry Desktop Manager and run select Import Files.
Locate MEye.cod and MEye.alx (it may be easier to copy the two files to your hard drive) and click on OPEN.
The files will be imported to your phone.
Deskop Manager will show that MEye is now installed on your phone.
Step 7: Main Interface and Controls
• Snapshot default save path is phone’s default gallery directory.
• Button Definitions:
• The “Next Channel Group” button switches the camera displays in groups of 4, i.e. 1-4; 5-8, etc. depending on how many
channels your system can support and how many cameras you have connected. The icons which are not defined are nonfunctional.
Item
Function
2
1
Channel Buttons
2
Start/Stop
3
3
Normal View/Magnified View
4
4
Snapshot
5
Settings
6
Next Channel Group
7
Program Information
1
5
6
7
Main Screen
Blackberry Desktop Manager Install Menu
Step 8: Network Parameters
When you login for the first time, go to the “Settings”
tab and configure the network parameters first.
These should be the same as on the DVR.
Step 6: Icon
Remove the USB Cable and go the
Download Menu on your phone to launch
the application
Blackberry Settings Screen
Main Screen - Video Display Mode
You can switch between full screen and regular
screen mode.
Blackberry Download Menu
Blackberry Operational Screen Mode
Page 48
Page 49
Appendix
Appendix
hard drive
Hard Drive Removal
specifications
and
Installation
Remove four screws
Technical Specifications
Item
HDD Installation
To install or replace the hard drive in the DVR:
1. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK.
UNPLUG ALL POWER SOURCES, INCLUDING CAMERAS FROM
THE DVR BEFORE REMOVING COVER. FAILURE TO DO SO CAN
RESULT IN DAMAGE TO THE DVR OR ITS COMPONENTS AS
WELL AS INJURY OR DEATH
2. Remove screws securing the cover of the DVR and remove cover
3. Disconnect the hard drive power and data cables
4. Remove the screws securing the hard drive rails to the chassis.
(See image at right)
5. Remove screws securing hard drive rails to hard drive
6. Remove old hard drive and replace with the new one.
7. Re-install the screws securing the hard drive to the rails and rails
to the chassis.
8. Re-connect the hard drive power and data cables.
9. Replace the cover and screws. Note: Format hard drive per
instructions in HDD MANAGEMENT section.
System
Video
Audio
Remove Screws Securing Rails to Chassis
Picture
Processing
and Storage
Caution!
When working with electrostatic sensitive
devices such as hard disk or DVR
unit, make sure you use a static-free
workstation. Any electrostatic energy
coming in contact with the hard disk or DVR can damage
it permanently.
Alarm
Hard Drive Format
Hard Drive - Remove/Connect Cables
NOTE: A new hard drive must be formatted
after installation. Format per instructions
in the HDD MANAGEMENT section of this
manual.
Connections
VGA
Software
Upgrade
CAUTION!
RISK OF ELECTRIC SHOCK
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK.
UNPLUG ALL POWER SOURCES, INCLUDING CAMERAS FROM
THE DVR BEFORE REMOVING COVER. FAILURE TO DO SO CAN
RESULT IN DAMAGE TO THE DVR OR ITS COMPONENTS AS
WELL AS INJURY OR DEATH.
Other
Device
Parameter
Specification
Language
English/ Chinese
GUI
16 Bit Graphic menu (OSD Menu)
Password
User password, Administrator password
Video in
4 ch composite video input 1.0Vp-p, impedance 75Ω, BNC
Video out
1 ch composite video output, BNC
Video display
4-channel: 1/4 channel switch
Video standard
PAL, 25 f/s, CCIR 625line, 50 scene
NTSC, 30 f/s, CCIR 525 line, 60 scene
Audio input
2-ch audio input, impedance 600Ω, RCA
Audio output
1-ch audio output, impedance 600Ω, RCA
Record style
Audio video recorded simultaneously
Audio compression
ADPCM
Picture compression
H.264
Picture resolution
CIF/HD1/D1
Audio style
ADPCM
Video code rate
CIF: 384~768 Kbps
HD1: 512~1024 Kbps
D1: 512~1024 Kbps
Audio code rate
32 KB/s
Data storage
One 500GB SATA HDD included, up to 2 TB capable
Alarm input
4 alarm inputs
Alarm output
1 alarm output
PTZ interface
Supports PELCO-D, PELCO-P
Mouse
Mouse USB 1.1
Data
USB 2.0
Network interface
RJ45, 10M/100M
VGA output
None
USB
Supports USB firmware upgrade
Voltage input
AC:110~240V, DC 12V
Power Consumption
8.7W without HDD
Working temperature
14 °F to 122 °F (-10 °C to 50°C)
Video impedance input
75Ω each channel
Video output
1Vp-p CVBS signal
Hard Drive - Remove/Install Rails
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of un-insulated
“dangerous voltage” within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle, is intended to
alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
Page 50
Page 51
Appendix
,
Appendix
FAQ s
FAQ’s
FAQ,s
If your problem is not listed below, please call our toll-free number for more support. Tech Services: 800-323-9005.
Question: Why is there no audio when playing back?
Answer:
• Audio settings not correct: open audio-video item and check the audio to see if it is closed in playback interface
Question: Why is my system time not correct?
Answer:
• Wrong setting or user did not click “Edit” to confirm
• Circuit Board battery is not connected properly
• Circuit Board battery is dead. Please change.
Question:Why is the DVR not working after starting?
Answer: • Check the power adaptor input
• Check the on-off power line, is it well-connected?
• Check the power on-off switch on the back of the unit
• Check the main board of DVR is connected properly
Question:Why is the DVR rebooting automatically or stopping for several minutes after starting?
Answer:
• Instability or low input voltage
• Bad track on hard drive or the hard drive is bad
• Insufficient power supply
• Instability of the front-end video signal
• High temperature, too much dust, bad DVR operating environment
• Check to make sure the main board connector is secure
• The hardware of DVR is defective
Question: Why is there no video output on single, multi or all channels?
Answer:
• Please check the adaptor of camera whether to see if it is well-connected
• Please check the cable for connecting video input/output in the back panel of DVR
• Please insert the video source directly into the display device and check if they are causing the problem.
• Check the brightness of the picture and bring it back to its original default setting
• No video input signal or too weak
• In Display Setup, Preview is set to OFF for a particular channel
• The DVR hardware is defective
Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?
Answer:
• Make sure power adaptor is DC 12V
• Make sure hard drive is formatted
• Check the power and data connection cables of the hard drive
• The hard drive is defective
• The SATA port is not working
Question: What is the meaning of the letters “R”, “M”, “I”, “H” and “B” showing on the screen?
Answer:
• “R”means the channel is recording
• “M” means motion detection on the channel
• “I” means alarm on the channel
• “H” means either the hard drive is not installed, it is bad or full or needs formatting
• “B” means Tamper Alarm has been activated
Question: Why is the DVR having a problem with real-time images, such as bad image color or serious brightness distortion?
Answer:
• If PAL and NTSC are not correctly selected, the images will be in black and white and rolling
• DVR is not compatible with external monitor (if connected through VIdeo Out BNC Connection)
• The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for
runs longer than 60 feet.
• The setting of DVR color settings need to be adjusted
Question: Why is there no audio sound when monitoring?
Answer:
• Check sound box or speaker functions. Also check possible short circuit.
• Audio source may be connected to the video channel. You can click to full-screen to check.
• The hardware of DVR is defective
• Cameras are not audio capable or no powered microphone is connected.
Page 52
Question: Why does the “Stop recording” by the right mouse button not work?
Answer:
• The “Stop recording” by the right mouse button is only suitable for Manual recording.
Question: Why does the “Stop recording” function (Main Menu with right mouse button) not work?
Answer:
• The “Stop recording” by the right mouse button is for Manual Recording only. It can not stop recording when it is on a set
schedule or on motion recording. If you want to stop a scheduled recording, please make changes in the RECORD menu.
Question: Why is motion detection not working?
Answer:
• The setting of motion detection area is not correct
• Sensitivity is too low
Question: Why do I have a USB device error?
Answer:
• The data exceeds the capacity of backup device
• The backup device is incompatible
• The backup device is damaged
Question: Why does the Remote Control not work?
Answer:
• The remote control is not for this DVR
• The distance of remote control is too far or the angle is too great
• Remote control batteries are dead or low
• Remote control is damaged or the receiver port on the front panel of DVR is damaged or blocked
Question: Why can’t I log in over the Internet?
Answer:
• Please check the network to see if it is connected. Check if LINK or 100M LED is displayed normally on the panel; use ping
xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly.
• Make sure you are running Windows 7, Vista or XP operating system and Internet Explorer 6.0 - 8.0
• ActiveX control has been blocked. Please manually install ActiveX control again.
• Please install DX8.1 and upgrade your video card driver
Question: Why is there is no picture or picture is not clear when I preview the recording or playback the recording via
Internet Explorer?
Answer:
• Please choose “WAN” in “web environment”
• Try opening and closing windows again by right clicking the mouse button
Question: Why am I receiving a message indicating “other members are setting......” when accessing my DVR settings
through Internet Explorer
Answer:
•
Someone else is setting the DVR or the Main Menu is open on the DVR. Close the DVR configuration interface or exit the DVR.
Question: Why do I get a message stating “Not Enough Resources” when I have not exceeded the 480 frame rate total
for NTSC recording?
Answer:
• Although the chipset is the standard NTSC 480, part of the resources are used for other internal functions and cannot be allocated to recording resources. A frame rate of 420 fps is the maximum that can be allocated.
Page 53
Appendix
Appendix
troubleshooting
warranty
Troubleshooting
Error
Warranty
Possible Cause
Solutions
Cable from power adapter is loose or is unplugged
Cables are connected, but system is not receiving
sufficient power
• Confirm that the system is powered on (LED indicators on the
front should be ON)
• If the unit is connected through a power bar or surge protector,
try bypassing the bar and connecting the power directly to the
wall outlet
• Confirm that there is power at the outlet
• Connect the power cable to another outlet
• Test the outlet with another plugged device
Battery in the remote control is drained or is missing
• Install two fresh AAA alkaline batteries in the remote control
Hard Drive is not formatted
• Format the hard drive per instructions
Hard drive cables are loose or not properly connected
• Remove the housing and check that hard drive cables are firmly
connected
There is no hard drive in the system
• Open the housing and install a 3.5 SATA hard drive
Overwrite is not enabled
• From the Main Menu, select HDD>Overwrite>Enable and click
Apply
Mouse cable is not connected or is not firmly
connected to the system
• Firmly connect the mouse cable to the USB Mouse port (not the
USB Data port) on the back panel.
System needs to be reset
• Power off the system (Turn power switch off position on back
of unit). Firmly connect a USB mouse to the USB Mouse port on
the back panel of the system. Power on the system (Turn power
switch to on position on back of unit).
System is not receiving
power or is not powering up
Remote control not detected
by the system
Hard drive is not detected by
the system
Hard drive is full (10%
remaining) and the unit is no
longer recording
Mouse not detected by
system
There is no picture on
selected channels/camera
picture is not being
displayed
The image on the DVR
appears but does not have
sound
The system beeps at startup
I am not receiving e-mail
notifications
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely connected to the back
of the unit
Camera cables are loose or have become
disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system and at the
camera
• Try moving the camera to another channel or use another cable
Audio cables are loose or have been disconnected
• Check the AUDIO connections to the DVR
Audio channels are disabled the system menu
• Check the Configurations: Main Menu>Record>Audio
Volume on external speakers (not included) is low or
off
• Increase volume on external speakers (not included)
Cameras are not audio capable or a powered
microphone is not attached
• Add audio capable cameras or a powered microphone (not
included with this kit)
The beep at startup is normal
• Speakers must be connected to hear beep
E-mail notification is disabled
• Open Main Menu>Advance>Alarm; click E-MAIL SETUP; under
E-MAIL select ON
Default setting is disabled and /or you have not
entered your own SMTP information
• If you want to use your own SMTP server, deselect the Default
box, and enter your SMTP Server Address, Port, User name, and
Password in their respective fields
Page 54
PRODUCT LIMITED WARRANTY
BRK Brands, Inc., (“BRK”) the maker of First Alert® brand products warrants that for a period of one year from the date of purchase
(the “Warranty Period”), this product will be free from defects in material and workmanship. BRK, at its sole option, will repair or
replace this product or any component of the product found to be defective during the Warranty Period. Replacement or repair will
be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with
a similar product of equal or greater value. This is your exclusive warranty.
This warranty is valid for the original retail purchaser only from the date of initial retail purchase and is not transferable. In order
to obtain warranty service, you must keep the original sales receipt and proof of purchase in the form of the UPC code from the
package. BRK dealers, service centers, or retail stores selling BRK products do not have the right to alter, modify or any way change
the terms and conditions of this warranty.
WARRANTY EXCLUSIONS
Parts and Labor: 1 year limited (warranted parts do not include bulbs, LEDs, and batteries)
This warranty does not apply to bulbs, LEDs, and batteries supplied with or forming part of the product.
This warranty is invalidated if non- BRK accessories are or have been used in or in connection with the product or in any modification
or repair is made to the product.
This warranty does not apply to defects or damages arising by use of the product in other than normal (including normal atmospheric,
moisture and humidity) conditions or by installation or use of the product other than in strict accordance with the instructions
contained in the product owner’s manual.
This warranty does not apply to defects in or damages to the product caused by (i) negligent use of the product, (ii) misuse,
abuse, neglect, alteration, repair or improper installation of the product, (iii) electrical short circuits or transients, (iv) usage not in
accordance with product installation, (v) use of replacement parts not supplied by BRK, (vi) improper product maintenance, or (vii)
accident, fire, flood or other Acts of God.
This warranty does not cover the performance or functionality of any computer software included in the package with the product.
BRK makes no warranty that the software provided with the product will function without interruption or otherwise be free of
anomalies, errors, or “Bugs.” This warranty does not cover any costs relating to removal or replacement of any product or software
installed on your computer.
BRK reserves the right to make changes in design or to make additions to or improvements in its products without incurring any
obligations to modify any product which has already been manufactured. BRK will make every effort to provide updates and fixes to
its software via its website. This warranty does not cover any alteration or damage to any other software that may be or may become
resident on the users system as a result of installing the software provided. This warranty is in lieu of other warranties, expressed or
implied, and BRK neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the
sale or service of the product. In no event shall BRK be liable for any special or consequential damages arising from the use of the
product or arising from the malfunctioning or non-functioning of the product, or for any delay in the performance of this warranty
due to any cause beyond its control.
BRK does not make any claims or warranties of any kind whatsoever regarding the product’s potential, ability, or effectiveness to
prevent, minimize, or in any way affect personal or property damage or injury. BRK is not responsible for any personal damage, loss,
or theft related to the product or to its use for any harm, whether physical or mental related thereto. Any and all claims or statements,
whether written or verbal, by salespeople, retailers, dealers, or distributors to the contrary are not authorized by BRK, and do not
affect this provision of this warranty.
BRK’s responsibility under this, or any other warranty, implied or expressed, is limited to repair, replacement or refund, as set
forth above. These remedies are the sole and exclusive remedies for any breach of warranty. BRK is not responsible for direct,
special, incidental, or consequential damages resulting from any breach of warranty or under any other legal theory including but
not limited to, loss profits, downtime, goodwill, damage to or replacement of equipment and property and any costs of recovering,
reprogramming or reproducing any program or data stored in or used with a system containing the product accompanying software.
BRK does not warrant the software will operate with any other software except that which is indicated. BRK cannot be responsible
for characteristics of their party hardware or software which may effect the operation of the software included.
Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose is
limited in duration to the duration of the above Warranty Period. Some states, provinces, or jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations
or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from
state to state, or province to province, or jurisdiction to jurisdiction.
OBTAINING SERVICE
If service is required, do not return the product to your place of purchase. In order to obtain warranty service, contact the Consumer
Affairs Division at 1-800-323-9005, 7:30 a.m. – 5:00 a.m. Central Standard Time, Monday through Friday. To assist us in serving you,
please have the model number and date of purchase available when calling.
After contacting the Consumer Affairs Division and it is determined that the product should be returned for Warranty Service, please
mail the product to: BRK Brands, Inc., 3901 Liberty Street Road, Aurora, IL 60504-8122.
Page 55
©2012 BRK Brands, Inc.
a Jarden Corporation Company (NYSE:JAH)
3901 Liberty Street Road, Aurora, IL 60504-8122
Phone: 630-851-7330 Tech Services: 800-323-9005
www.brkelectronics.com
M08-0399-002
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