Galileo Travel Professional using Travelport Smartpoint complete

Galileo Travel Professional using Travelport Smartpoint complete
Galileo for Travel Professionals
Using Travelport Smartpoint 6.0
Course Book v1.0
Revision History
Date
Version
Authors
Reason / Description of Change
Dec 14
V5.0
Learning Solutions
Modularized for download speed / Customer
navigation ease.
Dec 14
V5.0
Learning Solutions
5.0 Enhancements to include Rich Content and
Branding, Ancillary services, paid seats.
May 15
V6.0
Learning Solutions
6.0 Enhancements to include:
Branded fares and ancillaries accessible from
Availability and Fare Quote
Bringing the availability and shopping flows
together for Direct Payment Carriers
Ability to use debit cards and agency form of
payment in the Lowcost Selling Screen
Acknowledgements:
© 2015 Travelport. All rights reserved. Travelport, Apollo, Galileo, Worldspan and the Travelport logo are
trademarks of Travelport. All other marks are the property of their respective owners.
For questions or comments, please send a message to [email protected]
Contents
Module 1: Getting Started .......................................................................................................... 20
Introduction................................................................................................................................ 20
Learning Galileo Class Objectives ............................................................................................... 20
Moving to Galileo Class Objectives ............................................................................................ 20
Module Objectives ..................................................................................................................... 21
Launching Travelport Smartpoint and Signing-on to Galileo ..................................................... 21
Creating your Password .......................................................................................................... 22
Service Bureau ........................................................................................................................ 23
Re-launching Travelport Smartpoint ...................................................................................... 23
Switching between Travelport Smartpoint and Galileo Desktop ........................................... 23
Moving between Terminal Work Areas.................................................................................. 23
Using Command Shortcuts in the Terminal Window ................................................................. 24
Language Translations, Keyboard Mapping and GDS Connection ............................................. 24
Working in the Terminal Window .............................................................................................. 25
Screen Icons in the Terminal Window........................................................................................ 28
QuickCommands ..................................................................................................................... 28
Replay ..................................................................................................................................... 28
Print ........................................................................................................................................ 30
Queues ....................................................................................................................................... 31
Smartpanel ................................................................................................................................. 37
Launching Smartpanel ............................................................................................................ 37
Identifying Elements in the Menu Bar ....................................................................................... 37
Application Menu ....................................................................................................................... 38
Application Settings ................................................................................................................ 38
General Settings...................................................................................................................... 39
Other Options ......................................................................................................................... 39
Windows Management .......................................................................................................... 40
Removing a Window ............................................................................................................... 40
Changing the Font and Font Size ............................................................................................ 41
Selecting your Connection ...................................................................................................... 42
Other Features ........................................................................................................................ 42
Terminal Menu ........................................................................................................................... 43
History Menu .............................................................................................................................. 44
Windows..................................................................................................................................... 44
PNR ............................................................................................................................................. 45
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Search ......................................................................................................................................... 45
Sell .............................................................................................................................................. 45
Tools ........................................................................................................................................... 46
QuickCommands ........................................................................................................................ 46
Open Quick Commands panel ................................................................................................ 48
Configuring Quick Commands ................................................................................................ 49
Programmable Keys Editor ......................................................................................................... 52
Help ............................................................................................................................................ 53
Using the PNR Viewer Window .................................................................................................. 53
Quick Access Buttons in the PNR Viewer Window ................................................................. 54
PNR Viewer Window Icons ..................................................................................................... 54
Recent PNRs............................................................................................................................ 56
PNR Tools Icon ........................................................................................................................ 59
Edit PNR .................................................................................................................................. 62
Create/Edit Customer Information......................................................................................... 62
Create/Edit Booking File Remarks .......................................................................................... 63
Create/Edit Special Services ................................................................................................... 64
Assign/Edit Seat Assignments ................................................................................................. 65
Accessing Online Help ................................................................................................................ 66
Accessing ASK Travelport ........................................................................................................... 68
Creating a New Account in ASK Travelport ............................................................................ 69
Searching for Answers ............................................................................................................ 71
Providing Feedback................................................................................................................. 72
Conversion References ........................................................................................................... 72
How to Determine Airline, City, and Airport Codes ................................................................... 73
Encoding Airlines .................................................................................................................... 73
Decoding Airlines .................................................................................................................... 74
Encoding Cities and Airports................................................................................................... 74
Decoding Cities and Airports .................................................................................................. 75
Locating Nearest Airport to a City .......................................................................................... 75
Identifying your Pseudo City Code ............................................................................................. 76
Ticketing Date Calculator ........................................................................................................... 77
Signing-off from Galileo ............................................................................................................. 77
Summary .................................................................................................................................... 77
Module Review........................................................................................................................... 78
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............................................ 79
Module Objectives ..................................................................................................................... 79
Airline Participation in Galileo .................................................................................................... 79
Full Participation ..................................................................................................................... 80
Booking Participation.............................................................................................................. 80
Basic Booking .......................................................................................................................... 80
Guarantee ............................................................................................................................... 81
Record Locator Return............................................................................................................ 81
Displaying Availability................................................................................................................. 81
Galileo Assumptions ................................................................................................................... 81
Displaying Basic Availability ....................................................................................................... 81
Availability Modifier Toolbar and More Flights ...................................................................... 85
Outbound and Return Availability .......................................................................................... 86
Using the Air Availability Search Option on the Toolbar ........................................................ 87
Searching for Availability using the Calendar ......................................................................... 88
Identifying Travelport Sponsored Flights ................................................................................... 89
Branded Fares ............................................................................................................................ 90
Using Availability Modifiers........................................................................................................ 93
Selling Flights .............................................................................................................................. 94
Selling a Flight ......................................................................................................................... 94
Understanding the Sell Response ........................................................................................... 96
Using Cryptic Formats............................................................................................................. 98
Selling Connecting Flights ....................................................................................................... 98
Waitlisting Flights ................................................................................................................... 99
Selling a Flight from a Branded Fares ....................................................................................... 100
Displaying Inflight Service ........................................................................................................ 101
Inflight Service from Availability ........................................................................................... 102
Guaranteed Payment Airlines .................................................................................................. 104
Guaranteed Payment Process .............................................................................................. 104
Booking Best Practice ........................................................................................................... 104
Ticketless Airlines ..................................................................................................................... 105
Ticketless Process ................................................................................................................. 105
Displaying the Booking File ...................................................................................................... 105
Ignoring a Transaction .............................................................................................................. 106
Cancelling Flights ...................................................................................................................... 106
Cancelling a Flight..................................................................................................................... 106
Cancelling and Rebooking..................................................................................................... 107
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Inserting and Re-sequencing Segments ................................................................................... 107
Adding Flight Segments ........................................................................................................ 108
Adding Surface Segment / ARNK .......................................................................................... 108
Re-sequencing Segments...................................................................................................... 108
Module Review......................................................................................................................... 109
............................................................................................. 110
Module Objectives ................................................................................................................... 110
Required Booking File Fields .................................................................................................... 110
Name Field ............................................................................................................................... 110
Passenger Type Codes .......................................................................................................... 111
Name Remarks...................................................................................................................... 112
Children and Infants ............................................................................................................. 112
Changing/Deleting the Name Field....................................................................................... 113
Name change on an Ended Booking File .............................................................................. 114
Phone Field ............................................................................................................................... 114
Agency phone number ......................................................................................................... 115
Changing/Deleting the Phone field ...................................................................................... 115
E-mail address....................................................................................................................... 116
Ticketing Field........................................................................................................................... 116
Future Ticketing Date ........................................................................................................... 116
Already Ticketed ................................................................................................................... 118
Changing the Ticketing Field ................................................................................................. 118
Received Field........................................................................................................................... 118
Changing the Received Field ................................................................................................. 119
Ending the Booking File ............................................................................................................ 119
Ending Transaction ............................................................................................................... 119
Ignoring Transaction ............................................................................................................. 119
Retrieving a Booking File .......................................................................................................... 120
End and Retrieve................................................................................................................... 120
Ignore and Retrieve .............................................................................................................. 120
Retrieve by Last Name .......................................................................................................... 121
By Similar Name List ............................................................................................................. 121
Retrieve by Record Locator .................................................................................................. 122
Summary .................................................................................................................................. 122
Module Review......................................................................................................................... 123
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......................................................................... 124
Module Objectives ................................................................................................................... 124
Form of Payment ...................................................................................................................... 124
Adding a Form of Payment ................................................................................................... 124
Changing and Deleting a Form of Payment .......................................................................... 126
Mileage Membership ............................................................................................................... 127
Adding Mileage Membership ............................................................................................... 128
Cross Accrual......................................................................................................................... 128
Displaying Mileage Membership .......................................................................................... 129
Changing/Deleting Mileage Membership............................................................................. 129
Seat Assignments ..................................................................................................................... 130
Requesting Seats................................................................................................................... 131
Selecting Seats from a Seat Map .......................................................................................... 131
Displaying a Seat Map........................................................................................................... 131
Displaying Seat Assignments ................................................................................................ 134
Changing and Deleting Seat Assignments ............................................................................ 134
Paid Seat (Ancillary Service) ..................................................................................................... 135
Paying for Paid Seats ............................................................................................................ 137
Partial booking ...................................................................................................................... 138
Cancelling a Paid Seat ........................................................................................................... 138
Customer Address and Delivery Address Fields ....................................................................... 139
Customer Address Field ........................................................................................................ 139
Delivery Address Field .......................................................................................................... 139
Displaying Customer and Delivery Address Fields ................................................................ 140
Changing/Deleting Customer and Delivery Address Fields .................................................. 140
E-Mail Field ............................................................................................................................... 140
Adding an E-Mail Address ..................................................................................................... 140
Changing/Deleting an E-Mail Address .................................................................................. 141
Service Requests....................................................................................................................... 142
Special Service Request (SSR) ................................................................................................... 143
Adding an SSR ....................................................................................................................... 143
Displaying an SSR .................................................................................................................. 146
Deleting an SSR ..................................................................................................................... 146
Secure Flight ............................................................................................................................. 147
Other Services Information (OSI) ............................................................................................. 148
Adding an OSI ....................................................................................................................... 149
Displaying an OSI .................................................................................................................. 151
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Changing/deleting an OSI ..................................................................................................... 151
Remarks Fields.......................................................................................................................... 152
Notepad Remarks ..................................................................................................................... 153
Adding a Notepad Remark.................................................................................................... 153
Displaying Notepads ............................................................................................................. 153
Amending/Deleting Notepads .............................................................................................. 154
Itinerary Remarks ..................................................................................................................... 154
Associated Remarks .............................................................................................................. 155
Adding an Associated Remark .............................................................................................. 155
Changing and Re-associating Remarks ................................................................................. 156
Unassociated Remarks.......................................................................................................... 156
Displaying/Changing/Deleting Remarks ............................................................................... 157
Invoice Remarks ....................................................................................................................... 158
Adding Invoice Remarks ....................................................................................................... 158
Displaying Invoice Remarks .................................................................................................. 160
Changing/Deleting Invoice Remarks..................................................................................... 160
Canned Remarks....................................................................................................................... 161
Adding Canned Remarks....................................................................................................... 161
Displaying Canned Remarks ................................................................................................. 161
Changing/Deleting Canned Remarks .................................................................................... 162
Review Bookings....................................................................................................................... 162
Adding Review Bookings....................................................................................................... 162
Displaying Review Bookings ................................................................................................. 164
Changing/Deleting Review Bookings .................................................................................... 164
Summary .................................................................................................................................. 165
Module Review......................................................................................................................... 166
......................................................................................... 167
Module Objectives ................................................................................................................... 167
Agency, Business, Personal Files .............................................................................................. 167
Agency File ............................................................................................................................ 167
Business File.......................................................................................................................... 167
Personal File.......................................................................................................................... 167
Displaying Profiles .................................................................................................................... 168
Search and Move ...................................................................................................................... 171
Moving Client File Information into a Booking File .................................................................. 171
Agency File Move.................................................................................................................. 171
Business File Move ............................................................................................................... 171
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Personal File Move ............................................................................................................... 172
Moving from a Displayed File ............................................................................................... 172
Moving Selected Lines from a Displayed File ....................................................................... 172
Client File Association .............................................................................................................. 173
Client File Disassociation ...................................................................................................... 173
Summary .................................................................................................................................. 173
............................................................................................................. 174
Module Objectives ................................................................................................................... 174
Identifying Classes of Service ................................................................................................... 174
Economy Class ...................................................................................................................... 175
Business Class ....................................................................................................................... 175
First Class .............................................................................................................................. 175
Identifying Fare Types .............................................................................................................. 175
Normal Fares ........................................................................................................................ 175
Point to Point Fares .............................................................................................................. 176
Excursion Fares ..................................................................................................................... 176
APEX Fares ............................................................................................................................ 176
PEX and Super-PEX Fares ...................................................................................................... 176
International Fare Display ........................................................................................................ 177
Fare Rules ............................................................................................................................. 179
Displaying the Penalties Rule................................................................................................ 180
Advance Purchase Information ............................................................................................ 180
Booking Class Information .................................................................................................... 181
Routing and Mileage Information ........................................................................................ 182
Fare Display Search Qualifiers .................................................................................................. 184
Journey Type Qualifier .......................................................................................................... 185
Passenger Type Code Qualifiers ........................................................................................... 185
Passenger type codes with age requirements...................................................................... 186
Fare Basis Code Qualifier ...................................................................................................... 187
Combining Search Qualifiers ................................................................................................ 187
Fare Display Search Qualifiers Formats ................................................................................ 188
Fare Display Follow-up Entries ............................................................................................. 188
Historical Fare Display .............................................................................................................. 189
Summary .................................................................................................................................. 189
Module Review......................................................................................................................... 190
......................................................................................... 191
Module Objectives ................................................................................................................... 191
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Galileo Pricing Assumptions ..................................................................................................... 191
Fare Quote as Booked .............................................................................................................. 192
Filed Fares ................................................................................................................................ 193
Fare Quote Best Buy (FQBB) .................................................................................................... 196
Fare Quote Best Buy in Cabin ............................................................................................... 197
Working with Branded Fares .................................................................................................... 198
Displaying Fare Rules................................................................................................................ 200
Fare Quote Status Codes .......................................................................................................... 202
Pricing Modifiers ...................................................................................................................... 202
Name Select .......................................................................................................................... 203
Segment Select ..................................................................................................................... 203
Passenger Type Codes (PTC) ................................................................................................. 204
Passenger Type Codes with an Age Requirement ................................................................ 205
Discount ................................................................................................................................ 205
Booking Identification Code ................................................................................................. 206
Combining Pricing Modifiers ................................................................................................ 206
Summary .................................................................................................................................. 207
Module Review......................................................................................................................... 208
................................................................................................... 209
Module Objectives ................................................................................................................... 209
Creating a Manual Fare Build ................................................................................................... 209
Step 1: Creating the Fare Build ............................................................................................. 210
Step 2: Entering Fare Information ........................................................................................ 212
Step 3: Filing the Manual Fare Build ..................................................................................... 216
Multiple Passengers / Different Passenger Descriptions ..................................................... 217
Fare Build Ignore ...................................................................................................................... 220
Amending a Filed Fare .............................................................................................................. 220
Amending.............................................................................................................................. 220
Deleting................................................................................................................................. 220
Summary .................................................................................................................................. 220
Module Review......................................................................................................................... 221
......................................................................................................... 223
Module Objectives ................................................................................................................... 223
Using Focalpoint Shopping with a Booked Itinerary ................................................................ 224
Trip Quote ................................................................................................................................ 225
Details Display....................................................................................................................... 228
Rules ..................................................................................................................................... 229
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Working with Branded Fares .................................................................................................... 232
Using Focalpoint Shopping without a Booked Itinerary........................................................... 236
Using the Calendar ................................................................................................................... 238
Filter shopping results .............................................................................................................. 239
Using Smartpanel ..................................................................................................................... 240
Launching Smartpanel .......................................................................................................... 240
Direct Payment Carriers ........................................................................................................... 245
Summary .................................................................................................................................. 246
Module Review......................................................................................................................... 247
.......................................................................... 248
Module Objectives ................................................................................................................... 248
Displaying Available Ancillaries before End Transact ............................................................... 248
Details Display....................................................................................................................... 250
Booking Ancillary Service Before End Transact .................................................................... 252
Displaying and Booking Available Ancillaries after End Transact ......................................... 254
Amending an existing Ancillary Service .................................................................................... 256
Cancelling an Ancillary Service ................................................................................................. 256
Displaying and Booking Paid Seats ........................................................................................... 257
Module Review......................................................................................................................... 260
......................................................................................................... 261
Module Objectives ................................................................................................................... 261
Hotel Participation Levels......................................................................................................... 261
Inside Shopper ...................................................................................................................... 261
Inside Availability .................................................................................................................. 261
Complete Pricing................................................................................................................... 262
Complete Pricing Plus ........................................................................................................... 262
Best Available Rate (BAR) Program ...................................................................................... 262
Lowest Public Rate (LPR) Program........................................................................................ 262
Encoding and Decoding ............................................................................................................ 262
Finding a Hotel Company Code ............................................................................................ 262
Finding a Hotel Company Name ........................................................................................... 263
Steps to Selling a Hotel ............................................................................................................. 263
Step 1: Display Hotel Availability .............................................................................................. 263
With air segments................................................................................................................. 263
Without air segments ........................................................................................................... 264
Hotel Availability Results Screen .......................................................................................... 268
Hotel Images............................................................................................................................. 269
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Updating Availability............................................................................................................. 270
Hotel Availability Map .......................................................................................................... 270
Step 2: Display Complete Availability ................................................................................... 272
Trip Advisor Ratings .............................................................................................................. 274
Step 3: Display Room Rate Rules .......................................................................................... 275
Step 4: Sell the Hotel Segment ............................................................................................. 276
Modifying a Hotel Segment...................................................................................................... 278
Cancelling a Hotel Segment...................................................................................................... 280
Displaying a Hotel Index ........................................................................................................... 280
Requesting an Index ............................................................................................................. 281
Summary .................................................................................................................................. 282
Module Review......................................................................................................................... 283
................................................................................................. 284
Module Objectives ................................................................................................................... 284
Car Company Participation Level ............................................................................................. 284
Inside Availability .................................................................................................................. 284
Determining Car Company Codes and Names ......................................................................... 285
Finding a Car Code ................................................................................................................ 285
Finding a Car Name............................................................................................................... 286
Car Types .................................................................................................................................. 287
Direct Selling a Rental Car with a CD Number.......................................................................... 288
With Air Segments ................................................................................................................ 288
Without Air Segments .......................................................................................................... 288
Selling a Rental Car from Low-to-High Availability................................................................... 289
Step 1: Display Low-to-High Availability .................................................................................. 289
With air segments................................................................................................................. 289
Without air segments ........................................................................................................... 290
Car Availability Results Screen .............................................................................................. 293
With a CD number ................................................................................................................ 294
One-way rental ..................................................................................................................... 294
Updating an availability display ............................................................................................ 295
Step 2: Display the Rate Rules ................................................................................................. 296
From a sold car segment ...................................................................................................... 297
Step 3: Sell Rental Car .............................................................................................................. 297
Cancelling a Car Segment ......................................................................................................... 300
Modifying a Car Segment ......................................................................................................... 300
Displaying Car Company Description and Policy ...................................................................... 301
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From Availability ................................................................................................................... 301
From a Booking File .............................................................................................................. 302
By Car Rental Company ........................................................................................................ 302
By Car Rental Company and City .......................................................................................... 302
Displaying a Car Index .............................................................................................................. 303
By Airport Code..................................................................................................................... 303
By City ................................................................................................................................... 304
By Reference Point ............................................................................................................... 304
Redisplaying the Last Index .................................................................................................. 305
Summary .................................................................................................................................. 305
Module Review......................................................................................................................... 306
......................................................................... 307
Module Objectives ................................................................................................................... 307
Types of Queues ....................................................................................................................... 307
Programmatic Queues.............................................................................................................. 308
Special Queues ......................................................................................................................... 309
Non-Programmatic Queues...................................................................................................... 309
Queue Categories ................................................................................................................. 309
Queue Management ................................................................................................................ 310
Counting Booking Files in Queue .......................................................................................... 310
Counting all Queues.............................................................................................................. 314
Queue Categories ................................................................................................................. 314
Listing Booking Files in a Specific Queue .............................................................................. 315
Accessing Booking Files in Queue ............................................................................................ 316
Placing Booking Files on Queue ............................................................................................... 318
Placing Booking Files on a Specific Queue ............................................................................ 319
Placing Booking Files on a Specific Queue and Category ..................................................... 319
Placing Booking Files on a Specific Queue, Category, and Date Range ................................ 319
Placing Booking Files on Multiple Queues, Specific Categories ........................................... 320
Working Booking Files in Queue .............................................................................................. 320
Status Codes and Advice Codes................................................................................................ 320
Updating Advice Codes ......................................................................................................... 321
Ending Transaction ................................................................................................................... 322
Ending transaction and redisplaying .................................................................................... 322
Ending transaction and removing......................................................................................... 322
Ignoring .................................................................................................................................... 322
Ignoring and redisplaying ..................................................................................................... 322
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Ignoring and placing at the bottom of queue....................................................................... 322
Exiting the Queue ..................................................................................................................... 323
End of Queue Markers ............................................................................................................. 323
Turning on queue markers ................................................................................................... 323
Turning off queue markers ................................................................................................... 324
Queue Bounce .......................................................................................................................... 324
Additional Queue Formats ....................................................................................................... 324
Summary .................................................................................................................................. 325
...................................................................................... 326
Module Objectives ................................................................................................................... 326
Printer Status............................................................................................................................ 326
Ticket and Invoice Tables ......................................................................................................... 327
Preparation for Ticket Issue ..................................................................................................... 328
E-Ticketing Inter–Airline Agreement Table .............................................................................. 329
Issuance Activities .................................................................................................................... 329
Accounting Information ........................................................................................................ 330
Fare Validation...................................................................................................................... 330
Validation of Airline Plating .................................................................................................. 330
Form of Payment ...................................................................................................................... 331
Electronic Tickets...................................................................................................................... 332
Electronic Ticket Record ....................................................................................................... 334
Display the Electronic Ticket Record .................................................................................... 334
Display Electronic Ticket Record History .............................................................................. 335
Retransmitting Electronic Ticket Support Documents ......................................................... 335
Paper Tickets ............................................................................................................................ 335
Paper Ticket for Carrier Offering E-ticketing ........................................................................ 335
Paper Ticket for Carrier Not Offering E-ticketing ................................................................. 336
Issuing Tickets for Specific Passengers/Filed Fares .................................................................. 336
Specific Document Type Production ........................................................................................ 337
TINS Report .............................................................................................................................. 337
Voiding Tickets ......................................................................................................................... 338
Exchanging Tickets ................................................................................................................... 338
Additional Collection – Unused Ticket.................................................................................. 340
Even Exchange ...................................................................................................................... 342
Exchange with Partial Refund ............................................................................................... 342
Refunding an e-Ticket............................................................................................................... 343
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............................................................... 347
Module Objectives ................................................................................................................... 347
Booking File History .................................................................................................................. 347
How to Read Booking File History ........................................................................................ 348
History Codes ........................................................................................................................ 349
Selective History Display....................................................................................................... 349
Copy Terminal Content as Text ................................................................................................ 351
Need Help with Galileo? ........................................................................................................... 352
ASK Travelport ...................................................................................................................... 352
Check Galileo Product Advisories ......................................................................................... 353
Contact the Help Desk. ......................................................................................................... 353
Travelport Training Services ..................................................................................................... 353
Summary .................................................................................................................................. 354
Module Review......................................................................................................................... 355
........................................................................................................... 356
Module Objectives ................................................................................................................... 356
Shortcuts for Building Bookings ............................................................................................... 356
Creating a Repeat Booking ....................................................................................................... 356
Booking segments................................................................................................................. 357
Booking data ......................................................................................................................... 357
Dividing a Booking .................................................................................................................... 358
Divide Results ....................................................................................................................... 359
Claiming a Booking ................................................................................................................... 359
Claim Process ........................................................................................................................ 360
Booking File Lend ..................................................................................................................... 361
Building Passive Segments ....................................................................................................... 361
Miscellaneous Time Savers ...................................................................................................... 363
Displaying Local Time ............................................................................................................... 363
Displaying Flight Information using Timetables ....................................................................... 363
Displaying Inflight Service ........................................................................................................ 364
Advanced Galileo Products ...................................................................................................... 364
Agency Private Fares ................................................................................................................ 364
TravelScreen ............................................................................................................................. 365
Custom Check ........................................................................................................................... 366
Script Writer Plus...................................................................................................................... 366
Focalpoint Companions ............................................................................................................ 367
Programmable Keys ................................................................................................................. 367
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Creating Programmable Keys ............................................................................................... 368
Saving Programmable Keys .................................................................................................. 373
Other P-Key Options ............................................................................................................. 374
Replay Entries ........................................................................................................................... 374
Recent Bookings/PNRs ............................................................................................................. 375
QuickCommands ...................................................................................................................... 376
Itinerary Capture .................................................................................................................. 378
Notepad ................................................................................................................................ 379
Calculator .............................................................................................................................. 379
Options ................................................................................................................................. 380
Summary .................................................................................................................................. 381
......................................................................................... 382
Module Objectives ................................................................................................................... 382
Travelport Aggregated Shopping (TAS) .................................................................................... 383
Without a Booked Itinerary .................................................................................................. 383
Trip Quote ................................................................................................................................ 385
Details Display....................................................................................................................... 388
Rules ..................................................................................................................................... 388
With a Booked Itinerary ........................................................................................................... 389
Neutral Availability ................................................................................................................... 390
Displaying Basic Availability .................................................................................................. 390
Decoding Items......................................................................................................................... 392
Carrier Specific Availability ....................................................................................................... 392
Selling a Seat ............................................................................................................................ 393
Selling a Seat from a Fare Shop without an itinerary ........................................................... 393
Selling a Seat from a booked shop ....................................................................................... 394
Selling a Seat from Neutral Availability ................................................................................ 395
Selling from Carrier Specific Availability ............................................................................... 396
Booking Formats ................................................................................................................... 397
Pricing an Itinerary ................................................................................................................... 397
Pricing Formats ..................................................................................................................... 399
Working with Branded Fares .................................................................................................... 400
Accessing Branded Fares from Fare Quote .......................................................................... 403
Ancillary Services ...................................................................................................................... 406
Optional Services Formats .................................................................................................... 410
Direct Sell Optional Services Formats:.................................................................................. 410
Required Passenger Data...................................................................................................... 411
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Passenger Title ...................................................................................................................... 411
Phone Field ........................................................................................................................... 412
Ticket Field ............................................................................................................................ 412
Address Line.......................................................................................................................... 412
Email Address ....................................................................................................................... 412
APIS / Secure Flight ............................................................................................................... 413
Form of Payment .................................................................................................................. 413
Modify and Cancel.................................................................................................................... 415
Summary .................................................................................................................................. 416
Module Review......................................................................................................................... 417
.......................................................................................................... 418
Module 1: Getting Started .................................................................................................... 418
Module 2: Checking Flight Availability and Selling Flights .................................................... 418
Module 3: Building a Booking File ........................................................................................ 419
Module 4: Adding Optional Booking File Fields .................................................................... 419
Module 6: Fare Display ......................................................................................................... 419
Module 7: Fare Quoting an Itinerary .................................................................................... 420
Module 8: Working with Manual Fare Build ........................................................................ 421
Module 9: Fare Shopping...................................................................................................... 421
Module 11: Selling Hotels ..................................................................................................... 421
Module 12: Selling Cars ........................................................................................................ 422
Module15: Booking File History and Troubleshooting ......................................................... 422
............................................................................................... 423
Air Availability and Timetable .................................................................................................. 423
Availability entries ................................................................................................................ 423
Availability Follow-up ........................................................................................................... 424
Timetable Display ................................................................................................................. 424
Booking File Fields .................................................................................................................... 425
Name Field ............................................................................................................................ 425
Phone Field Codes ................................................................................................................ 425
Phone Field ........................................................................................................................... 426
Ticketing................................................................................................................................ 426
Received Field ....................................................................................................................... 426
Form of Payment .................................................................................................................. 427
Email ..................................................................................................................................... 427
Review Booking File .............................................................................................................. 428
Notepad ................................................................................................................................ 428
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Written Address.................................................................................................................... 429
Delivery Address ................................................................................................................... 429
Mileage Membership............................................................................................................ 430
Special Service Requests....................................................................................................... 430
Other Service Requests......................................................................................................... 431
Advanced Seat Assignment .................................................................................................. 431
Enhanced Booking File Servicing - Keywords ....................................................................... 432
Enhanced Booking File Servicing (RQ requests) ................................................................... 432
Vendor Remarks ................................................................................................................... 433
Booking an Itinerary ............................................................................................................. 433
Ending and Ignoring Transaction .......................................................................................... 434
Retrieving a Booking File ...................................................................................................... 435
Galileo Fares ............................................................................................................................. 435
Fare Display .......................................................................................................................... 435
Fare Display Modifiers .......................................................................................................... 436
Fare Display follow-up formats ............................................................................................ 436
Fare Display follow-up formats ............................................................................................ 437
Fare Notes............................................................................................................................. 437
Fare Quote ............................................................................................................................ 438
Fare Quote Best Buy ............................................................................................................. 438
Fare Quote Shopping (Booked Itinerary).............................................................................. 439
Fare Quote Shopping (Unbooked Itinerary) ......................................................................... 439
Follow-up entries .................................................................................................................. 440
Filed Fares ............................................................................................................................. 440
Updating Flight Status .......................................................................................................... 441
Updating SSR Items............................................................................................................... 441
Updating Seat Requests........................................................................................................ 442
Updating Flights, SSRs and Seats .......................................................................................... 442
Timesavers................................................................................................................................ 442
Divide Booking File ............................................................................................................... 442
Procedure to Divide .............................................................................................................. 442
Repeat Bookings (Enter received field prior to the entry) ................................................... 443
Booking File History .............................................................................................................. 443
Galileo Information System .................................................................................................. 443
Timatic .................................................................................................................................. 444
Timatic Scrolling.................................................................................................................... 444
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Contents
................................................................ 445
Galileo Information System (GIS) ............................................................................................. 445
Displaying the Index ............................................................................................................. 445
Displaying a Chapter ............................................................................................................. 446
Displaying a Page .................................................................................................................. 446
Airline chapters..................................................................................................................... 447
GIS Formats........................................................................................................................... 447
Working with Timatic ............................................................................................................... 448
Visa Information ................................................................................................................... 448
Timatic Scrolling.................................................................................................................... 450
Health Information ............................................................................................................... 450
Country Information ............................................................................................................. 452
Timatic Formats .................................................................................................................... 452
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Module 1: Getting Started
Welcome to Galileo for Travel Professionals using the Travelport Smartpoint course
book. This is designed for both Learning Galileo and Moving to Galileo students.
Throughout this course book, there are references to HELP and ASK Travelport
where you can find more information on each topic.
HELP provides a list of formats. ASK Travelport provides more extensive answers to
questions about Galileo products and services.
As both resources are constantly updated, some references may occasionally
change.
Introduction
Travelport Smartpoint has been created as an add-on application for Galileo Desktop
that combines the cryptic environment with point and click navigation.
Graphical user interfaces (GUIs) reduce keystrokes, speed up the booking process
and reduce call-handling time.
Learning Galileo Class Objectives
Upon completion of this course, you will be able to:

Locate and display information from Galileo online resources

Create, change, and retrieve Booking Files

Quote and store air fares based on customers’ needs

Issue tickets and itineraries to meet customers’ needs

Sell, modify, and cancel rental cars and hotel rooms
Moving to Galileo Class Objectives
Upon completion of this course you will be able to:

Create, change, and retrieve Booking Files

Quote and store air fares based on customers’ needs

Locate and display information from Galileo online resources

Issue tickets and itineraries to meet customers’ needs

Sell, modify, and cancel rental cars and hotel rooms

Use queues to manage Booking Files for reservation follow-up

Process exchanges, service fees and MCOs

Troubleshoot Booking Files and get help using Galileo tools

Identify Focalpoint platform products and advanced Galileo products that
enhance job performance
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Module Objectives
On completion of this module, you will be able to:

Launch Travelport Smartpoint and Sign-on to Galileo

Use Command Shortcuts

Work in the Terminal Window

Identify Elements in the Menu Bar

Use the PNR Viewer Window

Access Online Help

Access ASK Travelport

Sign-off from Galileo
Launching Travelport Smartpoint and Signing-on to Galileo
Travelport Smartpoint is automatically launched when you open Galileo Desktop.
Travelport Smartpoint provides:
The Terminal window to enter formats and obtain general responses to the right
The PNR Viewer window that automatically refreshes the Booking File to the left
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When you sign into Travelport Smartpoint you will also sign into Galileo Desktop.
Enter your agent sign-on and password.
Note: Do not include the SON format in the Sign-on box.
Your agency manager or secondary authorizer assigns your agent signon.
Example screen response:
Note: The response may include “Front Page News” which can contain new Galileo
information, vendor promotions, or important industry or government news.
Front Page News usually directs you to where you can find more information about
the news item.
Creating your Password
Passwords must be:

Seven to ten characters in length.

Alpha numeric (at least one letter and one number)

Changed every 90 days
The Galileo system prompts you when you need to assign yourself a new password.
You cannot use the same password for five consecutive changes and you cannot use
the following as your password:

Agent sign-on

Agent name

Days of week

Names of months.
When you sign on for the first time, you use a temporary password. You are then
prompted to change it to a permanent one and to set a keyword.
You are now live in Galileo and ready to work.
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Service Bureau
If you have a Service Bureau sign on, you must emulate the Pseudo City Code (PCC)
in which you need to work.
The following dialog box will be automatically displayed if you have a Service Bureau
sign on.
Note: The cryptic format to emulate another pseudo city is: SEM/XXXX/AG (XXXX is
the PCC).
Note: If you do not use your Galileo workstation for a period of 120 minutes, Galileo
automatically signs you out and you lose any unfinished transactions.
Re-launching Travelport Smartpoint
To re-launch Travelport Smartpoint in the event you close the application, click the
Travelport Smartpoint icon
shown on the Galileo Desktop Custom Toolbar.
Note: On successful installation, the Travelport Smartpoint icon automatically
installs onto the toolbar.
Switching between Travelport Smartpoint and Galileo Desktop
To move between the two applications use the keyboard shortcut Ctrl+F12.
Moving between Terminal Work Areas
Just like in other computer reservation systems, Galileo gives you multiple areas so
you can work on more than one Booking File simultaneously.
These work areas are called Terminal work Areas. There are five areas - A, B, C, D,
and E.
Work area A is the default and is highlighted at the top of your Window 1 or PNR
Viewer Window. You can click back and forth within the five work areas.
The active work area is highlighted in white (area C).
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Module 1: Getting Started
A work area that contains an active PNR/Booking File is underlined in orange (area
B). A work area that does not contain an active PNR/Booking File, but where you
have emulated, is underlined in light blue (area A).
If you hover your mouse over the work area a thumbnail will appear to show the
content of the PNR/Booking File.
Note: The manual entry SA, SB, SC, SD, SE will access work areas A, B, C, D, and E.
Using Command Shortcuts in the Terminal Window
HELP MD
The following table lists some command shortcuts that you may use when working
in the Terminal window.
To:
Press:
Move up (MU)
Page Up
Move down (MD)
Page Down
Move forward between tab stops
Tab
Move backward between tab stops
Shift + Tab
Scroll through commands in reverse order
Ctrl + up arrow
Scroll through commands in order entered
Ctrl + down arrow
Language Translations, Keyboard Mapping and GDS Connection
Travelport Smartpoint has a valuable feature that can be used to help transition you
from one GDS system to another.
It allows you to mix and operate with multiple system languages in the same record.
This translation feature supports a Primary and Secondary Language and can be
configured by clicking on the MYCONNECTION drop down menu above the terminal
window.
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Module 1: Getting Started
Travelport Galileo and Apollo systems are the choices available as the primary
languages.
Galileo, Apollo, Worldspan, Amadeus, Sabre and Abacus are available as the
Secondary Cryptic Language options.
There is also the option to map the keyboard to include keystrokes relevant to the
reservation system.
Finally each terminal window can use a different Client ID or connect to a different
host GDS if required. Use the Connection Switcher to select available connections in
Galileo Desktop (if applicable).
You can then use the Application Menu, select Application settings to configure
individual window connections.
Working in the Terminal Window
Travelport Smartpoint supports multiple terminal windows that can be configured
independently. For example, a Terminal window can have its own font settings or
use a different connection to a different host if needed.
The layout defined can be saved so that Travelport Smartpoint uses it each time
upon start up.
The following screenshot and subsequent explanation shows how the Terminal
Window is structured.
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Module 1: Getting Started
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Screen explanation:
Item:
Explanation:
Application Menu
Provides access to terminal and window
configuration options.
Terminal window tabs
Support for multiple tabs
View Switch
Divides the terminal window into one or two
terminal partitions (belonging to the same work
area)
Quick Commands toolbar
Tool bar for quick commands
Replay icon
Terminal entries are captured and can be
replayed by simply selecting the entry and
sending it
Print icon
This controls print and copy functions:
-Take a window snapshot
- Copy content as image
- Copy content as text
- Print this window
Queue Functions
Click on an icon to initiate a function
Smartpanel
Opens up the Shopping Panel
Status area
Activity indicator. Status include:
Ready or Processing
Window control buttons
Close
Close Smartpoint
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Module 1: Getting Started
Screen Icons in the Terminal Window
The following icons are available in the Terminal Window.
QuickCommands
Replay entries
Print
QuickCommands
This icon launches the QuickCommands search panel to enable you to search for a
specific topic.
Note: QuickCommands are explained in the Menu items section.
Replay
This icon initiates replay functionality.
Terminal entries are captured and you can replay them by simply selecting the entry
and clicking ‘Send’.
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Note: To remove an entry from the list, select the item and click ‘Delete Selected’.
Replay Options
Click ‘Options’ to locate the file location. You can export the entry to list and save to
a file location if required.
Note: You are permitted to capture a maximum of 999 entries. Check the box if you
wish the list to be cleared each time you start up Travelport Smartpoint. Be sure to
click ‘Save’ to save your settings.
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Module 1: Getting Started
Print
This icon enables a variety of print options.
Refer to the following examples:
Take a window snapshot
Copy content as Image
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Copy content as Text
SAT 01FEB14
LONDON/AMSTERDAM 01/0000 01/2359
1 LGW AMS 0620 0835 U28869 WA BA YA
319 E 2 LHR AMS 0635 0905 @CI9362 J4 C4 M7 V4 K7 R4 N7 L7 X7
737 C E 3 LHR AMS 0635 0905 KL1000 J2 CC DC IC ZC Y9 B9 M9 U9 K9 73J C*E
H9 L5 Q5 TC EC NC RC VC GC 4 LTN AMS 0645 0900 U22151 WA BA YA
0655 0915 BA 428 J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 767 C E
320 E 5 LHR AMS
L9 V9 N9 Q9 O9 S9 G9 6 LHR AMS 0655 0915 @AA6726 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 767 C*E
V7 G7 S7 N7 Q7 O7 7 STN AMS 0700 0910 U23001 WA BA YA
319 E 8 SEN AMS 0730
0930 U27401 WA BA YA
319 E 9 LGW AMS 0740 0955 BA2758 J9 C9 D9 R9 I5 Y9 B9 H9 K9 M9 734 C E
L9 V9 N9 Q9 O9 S9 G9 10 LHR AMS 0825 1045 BA 430 J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 320 C E
L9 V9 N9 Q9 O9 S9 G9 11 LHR AMS 0825 1045 @AA6502 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 320 C*E
V7 G7 S7 N7 Q7 O7 12 LHR AMS 0840 1110 KL1002 J5 C1 D1 IC Z1 Y9 B9 M9 U9 K9 73H C*E
H9 L9 Q9 T9 E9 N9 R6 VC GC 13 LCY AMS 0925 1135 @AF5183 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E
B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9
R9 X2 GR 14 LCY AMS 0925 1135 @KL2454 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E
U9 K9 H9 L9 Q9 T9 E9 N9 R9 G2 15 LCY AMS 1135 1350 @AF5185 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E
B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9
R9 X4 GR 16 LCY AMS 1135 1350 @KL2456 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E
U9 K9 H9 L9 Q9 T9 E9 N9 R9 G4
«More Flights»
Print this window
This option allows you to send the window content to an appropriate printer.
Queues
You can manage work to be done on PNRs/Booking Files by performing various
queue counts. In addition, you may view a list of PNRs/Booking Files in a queue.
These functions are important factors in increasing office productivity.
The following icons are available in the Terminal Window to allow you to work with,
and manage queues.
Options
Poll queue count
Display count for all queues
Display more queues
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Module 1: Getting Started
Queue Options
To help you manage your queues, you can set up a maximum of 10 Quick View
queues or queue categories.
Select the Options icon:
Note: You can also select Queue Count Options from the Tools menu if required.
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Refer to the following completed example, specifying pseudo EA7 and queues 10,
16, 26, 22, 40, 35 and 36 with queue category JU.
Check the Visible box so that queues 16, 22 and 35 are visible at the bottom of the
Travelport Smartpoint Terminal Window.
If you check ‘Display queue change notifications’, Travelport Smartpoint will
automatically advise you when PNRs/Booking Files are added to a queue.
Check the box to ‘Enable queue count polling’ and specify that you wish your queues
to be polled every 30 minutes.
Points to note:
The minimum polling time is 15 minutes
You can select a maximum of five visible queues
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When you click ‘Save’, the MQ button at the bottom of the screen is activated:
The three queues that you made ‘visible’ (16, 22 and 25) show the numbers of
PNRs/Booking Files that are currently on those queues highlighted in an orange box.
Click on the
selected queues.
icon to display the numbers of PNRs/Booking Files on your
Poll queue count
You can click the P icon if you wish to poll your queues at any time.
Counting all Queues
You can click on the QCT icon to display the queue count for all queues.
Example screen response:
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A queue number with an asterisk identifies a queue with categories.
Screen example:
Click on the blue asterisk to display the categories and the Booking File count.
Note: Click on the asterisk again to close the display.
Listing Booking Files in a Specific Queue
Click on one of the queue numbers to display the PNRs/Booking Files on that queue
in a separate window.
Example screen response:
Note: Click ‘Show in Terminal’ to display the list in the Terminal Window.
Click on a Booking File record locator to take you into the queue and open the
booking in the PNR Viewer Window.
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Example screen response:
When you access a Booking File on queue, new buttons become available at the
bottom of the active window. These enable you to work the queue quickly and
easily.
Click the QP button to retrieve the previous Booking File on queue.
Click the I button to ignore the current Booking File and retrieve the next one.
Click the QR button to remove the booking from queue.
Click the QXI button to ignore the booking and sign out of the queue.
Click the Q button to take you back to the queue buttons.
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Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set
parameters, such as classes of service, departure time windows or account code, via
a fill in-format to perform a fares-led search.
Launching Smartpanel
Click on the
button located at the bottom of the active Window, and the
following pop up box will launch.
Note: Alternatively, you can launch Smartpanel via the Search menu or by entering
the quick command #FS
Smartpanel contains a Basic and Advanced tab.
More information is contained in Section 6.
Identifying Elements in the Menu Bar
The Main Menu Bar drop down is composed of eight elements:
Application
Terminal
History
Window
PNR
Search
Tools
Help
Note: Some menu items show a keyboard shortcut that can be used. This provides
an alternative to using the mouse.
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Module 1: Getting Started
Application Menu
The Application Menu provides access to terminal and window configuration
options.
From this drop-down menu, you can customize the appearance of the Terminal
Window.
Application Settings
Travelport Smartpoint supports multiple terminal windows that can be configured
independently. For example, a terminal window can have its own font settings.
The Application Settings drop-down menu enables you to customize display options
including language, theme and color scheme. In addition, you can create additional
windows and change font type and font size, and select a GDS connection.
There is an auto receive field which will automatically enter on end transaction.
Note: You must select ‘Save’ for any changes to take effect.
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General Settings
Click the drop-down menus to select your required settings for language, theme and
color scheme.
Click ‘Save’ at the bottom of the screen for changes to take effect.
Other Options
The following features are also available.
Explanation:
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Module 1: Getting Started
Menu Item:
Explanation:
Apply color scheme to PNR
Applies color scheme to PNR Viewer
Refresh Viewpoint PNR
Check this box if you want the Viewpoint PNR
to refresh automatically when PNR/Booking File
content changes
Display Separator Lines
Check this box if you wish to see separator lines
in the host results such as flight availability
Embed Smartpoint in Galileo
Desktop
Galileo Desktop windows and menu items will
not be visible if this option is checked
Hide Galileo Desktop
Galileo Desktop will be hidden when launched
on start up.
Auto-display emulation dialog
Check this box if you wish to see the emulation
dialog box displayed when you are not
emulating a PCC.
Windows Management
You can easily create additional windows if required. Click ‘Add’ and specify a
unique name if required in the ‘Name of selected window’ box.
Click ‘Save’ at the bottom of the screen for changes to take effect.
Removing a Window
To remove a window, simply highlight it and click ‘Remove’.
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Click ‘Save’ at the bottom of the screen for changes to take effect.
Example display of three windows:
Click on WINDOW on the Toolbar and select the window in which you wish to work.
Changing the Font and Font Size
Select the required Font, Font Weight and Font Size.
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Module 1: Getting Started
Click ‘Save’ to save your required settings.
Note: You can select the Font icon at the bottom of the PNR Viewer Window to
amend the font size in the PNR Viewer Window.
Selecting your Connection
Each terminal window can use a different Client ID or connect to a different host
GDS if required. You can use the Connection Switcher to select available
connections in Galileo Desktop (if applicable).
Click on the drop-down to make the appropriate selection and click ‘Save’ to save
your selection.
Other Features
The Application menu also allows you to:
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Save Window Positions/Settings
Restore Window Positions/Settings
Reset Window Positions/Settings
Reset All Settings to Factory Defaults
Menu display
Note: Select ‘Reset All Settings to Factory Defaults’ if Travelport Smartpoint does
not open up correctly. The configuration files may have become corrupted in some
way.
Terminal Menu
This menu option allows you to manipulate the Terminal Window Tab functionality
as detailed in the menu items below:
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Module 1: Getting Started
History Menu
This menu option allows you to review the terminal responses that have been
displayed. Response history can be retrieved for the previous five responses.
Use Alt + Up arrow to go back to previous interactive response from the
response history
Use Alt + Down arrow to go the next interactive response from the response
history.
Windows
This drop-down menu allows you to switch between windows if you have created
additional windows.
Example menu display:
If you select ‘Show all windows’, Window 1 plus any additional windows you have
created will be displayed.
Example response:
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Module 1: Getting Started
PNR
This drop-down menu allows you to open dialog boxes that will help to create or
edit a PNR/Booking File.
Search
This drop-down menu allows you to open a pop up box to search for Air, Hotel, Cars,
Flight Shopping, and a combined Flight Shopping and Hotel search.
Note: The options in this menu are explained in detail in Module 2
Sell
This drop-down menu allows you to open a pop up box to direct sell air, hotel and
car reservations.
Note: You have the option of direct selling hotel and car segments or creating
passive segments. These options are explained in detail in Section 6.
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Module 1: Getting Started
Tools
This drop-down menu provides access to a variety of functions, including Queue
Count Options, Replay Entries, Smartpanel (GUI used for Fare Shopping),
Programmable Keys Editor, Recent PNRs, Calendar and Calculator.
Note: Select Automatic Update Options to check if you are running the latest
version of Travelport Smartpoint.
QuickCommands
‘QuickCommands’ is an easy way to access Relay, which is a series of Windowsbased tools that quickly accomplish complex and time-consuming Galileo tasks.
It provides you with several productivity tools with an easy-to-use interface. When
you want to perform daily tasks, use one or more of the Relay tools.
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You can also launch ‘QuickCommands’ by using the icon on the right-hand side of
the Terminal Window.
The following table lists Relay tools and their description.
This tool:
Does this:
Relay Itinerary Capture
Collects itinerary data and sends it to other
destinations.
Relay Queues
Helps monitor and maintain agency queues.
Relay PNR
Creates a Business File or a Personal File from
data stored in a booking.
Relay Client File
Provides the ability to cut, copy, and paste
information to and from Windows-based
applications to create or update a profile.
Relay Ticket Exchange
Galileo
Determines exchange type based on booking
information. Provides graphic of ticket coupon to
identify additional information on current ticket.
Relay Recovery
Simplifies linking and de-linking printers, clearing
printer buffers, and managing TINS tables.
Relay Rules
Provides the ability to copy and change rules for
point-of-sale booking quality control check.
Relay E-Status
Automated way to track status of unused
electronic tickets.
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Module 1: Getting Started
Open Quick Commands panel
This option enables you to search for a specific topic for which there is a
QuickCommand.
Refer to the following example to search for ‘queues’:
Click on a topic or type #QUEUES and enter to display Relay Queue Manager.
Example screen response:
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Configuring Quick Commands
The Travelport QuickCommands Configuration dialog allows you to create, modify or
delete Quick Commands in Travelport Smartpoint.
You are able to define the name, the type of resource, the terminal command and
generate a menu item if you wish.
Refer to the following example to create a Quick Command to access the website for
IATA (www.iata.org).
1. Launch the Quick Command dialog box.
2. Click on Add.
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3. Complete and specify the following items:
Name
Keyword
Type:
-
Select ViewpointCOM to launch a Viewpoint dialog box
-
Select Browser to launch a web site
-
Select EXE to launch an executable file
Url
Terminal Command
Check the ‘Launch website in external browser’ box.
Completed screen example:
4. Click ‘Save’ to save the quick command.
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Note: Check the ‘Create a menu item in the Tools menu’ box if you wish to create a
menu item.
Adding to the Favorite menu
You can identify an item as a ‘favorite’ by adding it to the Favorite menu. There are
four levels:
Refer to the following example to specify the Quick Command for IATA as a ‘level 1’
favorite and add to category ‘Air’.
1. Select IATA from the list on the left of the display and click the drop-down
and select Level 1.
2. Select Air from the ‘Add to Category’ drop-down.
Completed screen example:
Note: Click ‘Save’ to save the settings.
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When you open the Quick Commands panel, IATA is flagged in red as a ‘favorite’:
Programmable Keys Editor
You can set up and edit Programmable Keys in Travelport Smartpoint. Select
Programmable Keys Editor from the TOOLs menu.
Note: Most Programmable Keys will work in Travelport Smartpoint, but some will
not if they contain commands that are specific to the Focalpoint multi-window
terminal emulation environment.
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For example, you could create a Programmable Key that contains the command
<ReDir3> which means ‘redirect the entry to window 3’, but this will not work in
Travelport Smartpoint as Smartpoint has no concept of ‘window 3’. The <ReDir3>
command will simply be ignored by Travelport Smartpoint.
Help
Help gives you access to the Travelport Smartpoint User Guide and the eNett Virtual
Account Number (VAN) User Guide.
Help also provides a link to a series of training videos and to ASK Travelport.
Note: Click About… to check which version of Smartpoint you are running.
Using the PNR Viewer Window
The PNR Viewer Window provides an instant view of the PNR/Booking File. It shows
all relevant PNR/Booking File information and is grouped in sections that can be
accessed via a simple mouse click on the associated Quick Access Button.
Example Booking File:
Note: Hover text displays over the Quick Access buttons.
Example screen display:
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Quick Access Buttons in the PNR Viewer Window
Except for passenger names and itinerary, all Booking File fields are displayed at any
time via the configurable PNR Quick Access blue buttons. Click on a Quick Access
button to display all of the data applicable to that Booking File field.
Once a specific field is retrieved, it can be closed by clicking on the same Quick
Access button again or by hovering over the data field and clicking the Close button.
Your PNR Viewer buttons will pick up what GDS you are using, either Galileo or
Apollo. For example:
This button displays complete PNR/Booking File information with all
fields.
This button displays Phone Field information.
Blue buttons indicate that content for the PNR/Booking File field is visible in the
current display.
Note: The abbreviations on some Quick Access buttons are displayed differently in
the Galileo and Apollo systems. Hover your mouse over a button to check the
content. The examples in this guide feature buttons displayed in the Galileo system.
Some Apollo buttons are displayed below:
PNR Viewer Window Icons
The PNR Viewer Window provides the following icons:
Advertisements
Click this icon to display current advertisements.
Find
Click this icon to launch a search panel at the bottom of the PNR Viewer
window to search for content in a PNR.
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Edit PNR
Click this icon to launch the following menu options:
Recent PNRs
Click this icon to display a list of recently viewed PNRs/Booking Files.
PNR Tools
Click this icon to display a window to enable you to hide certain
PNR/Booking File fields.
Refresh
Click this icon to refresh the PNR/Booking File content.
Font Size
Click this icon to display a slide-rule to enable you adjust the font size in the
PNR Viewer window.
Print
Click this icon to print the PNR.
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Recent PNRs
Travelport Smartpoint allows you to view and subsequently display recently viewed
PNRs.
Click on TOOLS on the menu bar and select Recent PNRs.
Alternatively, click on the Recent PNRs icon at the bottom of the PNR Viewer
window:
Example screen response:
The display shows the record locator and first named passenger in the PNR.
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You can scroll down and select a name and double-click to open the PNR in the PNR
Viewer window.
Screen explanation:
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Recent PNR Options
Click on Options to display the settings. You can save the PNR list to an XML file and
specify the PNR recording limit, up to a maximum of 999.
Check the ‘Clear Replay PNRs when Smartpoint starts up’ box to clear the list each
time you launch Travelport Smartpoint.
Clear
Click ‘Clear’ to clear the list of PNRs.
Undock
Click Undock k to undock the window.
Select the PNR/Booking File you wish to look at, and the display will show you the
first few lines of the PNR/Booking File.
Example screen response:
Note: When you have finished click on the Dock button to take you back to the list
view display.
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PNR Tools Icon
The PNR Tools Icon is located at the bottom of the PNR Viewer window.
Click on the icon to display the following window:
It gives you the option to remove certain PNR fields displayed in the PNR Viewer
window.
When you uncheck ‘Single View Mode’, you can select the PNR fields that will be
displayed in an automatic and unhidden mode.
Except for passenger names and itinerary, you can display all PNR/ Booking File
fields at any time via the configurable PNR Quick Access buttons.
Click on a Quick Access button to display all of the PNR / Booking File data applicable
to that PNR field.
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Refer to the following example PNR:
The Phone field and Filed Fare field are highlighted.
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If you uncheck the box in the PNR Tools window, those items are removed from the
PNR display.
You also have the options of ‘Single View Mode’ and displaying the PNR field buttons
at the top of the PNR Viewer window. By default, name and itinerary are
automatically retrieved. Other buttons must be clicked to retrieve other fields
Example Galileo screen display:
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Edit PNR
Click this icon to launch the following menu options:
Create/Edit Customer Information
Click this option to display the Customer Information dialog box:
This dialog box enables you to create or edit the content of the Booking File.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are
populated with the Booking File content.
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Create/Edit Booking File Remarks
Click this option to display the Booking File Remarks dialog box:
This dialog box enables you to create or edit Booking File Remarks.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are
populated with the Booking File content.
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Create/Edit Special Services
Click this option to display the Special Services dialog box:
This dialog box enables you to create or edit Special Service Information –SSRs and
OSIs.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are
populated with the Booking File content.
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Assign/Edit Seat Assignments
Click this option to display the Seat Map dialog box:
This dialog box enables you to create or edit a seat assignment.
Note: If an airline is unable to offer a seat map, the following message is displayed:
‘Seat map data not available’
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Accessing Online Help
Galileo Help is your online resource for Galileo formats, procedures, and
enhancements. The Help system is continuously monitored to ensure that new or
updated information is available.
Format:
Explanation:
HELPT or HELP/T
Display index of subjects beginning with T
H/FARES
Display help pages for fares
H/N.
Display help pages for format code N
H/
Display applicable help pages after an
error response
H/Name or H/N. will return help on the name field. Simply scroll to the end or use
MU, MD commands.
Depending on the topic used to find Help, the system displays in a tab format
making it easy to access the help page.
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H/FARE
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Accessing ASK Travelport
ASK Travelport is a fast, easy-to-use tool that enables you to find answers to your
questions just a mouse click away.
There is no need to call or e-mail the help desk when the answer is right there in ASK
Travelport.
The first time you access ASK Travelport, you create an account. On subsequent
visits, log on with your User ID and password.
Click on the Help menu in Travelport Smartpoint, and select Ask Travelport.
The link to ASK Travelport opens in a new window:
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Click on your required language to login to ASK Travelport or register a
new account.
The Ask Travelport Login screen appears and this is also where new
accounts can be created.
Creating a New Account in ASK Travelport
Click Create Account at the top right of the ASK Travelport Login screen.
Refer to the following completed example.
Step1:
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Step 2:
Step 3:
Important note: When you create your account, be sure to use a valid email
address and pseudo city code. ASK Travelport uses this information when replying
to certain queries.
It is recommended that you use your email address as your User ID.
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Searching for Answers
To search for answers, either:
Enter a complete question (How do I add a phone field?) or
Enter keywords (phone) or
Enter an answer number
Then click the Search button.
Here is an example of the first few questions returned for this search:
Read the answers and click the question that best meets your request.
Here is an answer.
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Notice the answer number under the question. If you need to find the same answer
again, make a note of the answer number. Searching by the number is the fastest
way to find the same answer again.
Answers may include graphics, and links to other answers, demos, and documents.
There is also an opportunity to email or print the answer and request a notification
when the answer is updated:
You may also see related answers and previously viewed answers by you or other
users.
Providing Feedback
There is also the opportunity for you to provide feedback.
Your feedback is vital to ensure that Travelport provides answers to all your
important questions.
Please provide feedback on as many questions as you can.
ASK Travelport has a feedback tool built within each answer.
Click Recommend Change and complete the dialogue box with how we can make
this answer more useful.
Please enter your comments and click Submit.
Conversion References
There are also conversion references available in Help and ASK Travelport. The
online references translate formats from your previous GDS into Galileo formats.
Refer to:
HELP SABRE (ASK Answer ID 10223)
HELP WORLDSPAN (ASK Answer ID 11627)
HELP AMADEUS (ASK Answer ID 10224)
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How to Determine Airline, City, and Airport Codes
HELP ENCODE
HELP DECODE
You probably will memorize the codes that you use regularly. Others you may need
to encode or decode.
You can use Galileo to encode and decode airlines, cities and airports (including
some cities that have more than one airport associated with them).
Encode: Convert a name to its assigned code and display additional information.
Decode: Convert assigned code to its name and display additional information.
Encoding Airlines
You may need to know the code of an airline that you do not book very often.
Encoding an airline provides you with the airline code and its BSP/IATA number.
To encode an airline name, enter .AE followed by the airline name
Example entry: .AE QANTAS
Example screen response:
Note: Spaces are optional, for example .AEBRITISHAIRWAYS will return the same
response as .AE BRITISH AIRWAYS
Similar Titles List
If the airline name used in an encode format is either misspelled or is one that
Galileo does not recognize, a Similar Titles list appears. The list includes names that
are similar to what was requested in the format.
Example entry: .AE QUANTAS
A Similar Titles list appears.
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Decoding Airlines
You may see an airline code in Galileo that you do not recognize. Decoding an
airline provides you with the airline name and BSP code.
To decode an airline code, type .AD followed by the airline code.
Example entry: .AD AC
The following Air Canada information screens appear.
Encoding Cities and Airports
You use city and airport codes to display availability in Galileo. Like airline codes,
you know the codes for cities and airports to which your customers frequently
travel. However, you may not always remember those city and airport codes that
are infrequently used. Galileo can help you encode the city or airport name for
displaying availability.
To determine the three-letter code for a city or airport, enter .CE followed by the
city or airport name.
Example entry: .CEROME
The M indicates that Rome, Italy is a multi-Airport city.
Similar City Names List
If you misspell the city name used in an encode format or it matches more than one
city name, a Similar Titles List appears. The list contains names that are similar to
the original format request.
Example entry: .CEABERDEN
ABERDEN is spelt incorrectly therefore you get the response “ABERDEN not in
Table”.
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Decoding Cities and Airports
You may see a city or airport code that you do not recognize. Alternatively, perhaps
you need information regarding a city, such as driving directions to the airport or the
airport’s distance from the city’s downtown area. Decoding a city or airport
provides you with the airport name and additional information.
To determine which city or airport is represented by the code YWG, enter .CD
followed by the city code.
Example entry: .CDYWG
A screen with information for Winnipeg, Manitoba, appears. This includes the
airport code, railway station code and country name.
Locating Nearest Airport to a City
You can also find the closest airport to a city without an air service. You can use
C*MAP/UNITED KINGDOM-AAAA for a list of cities in United Kingdom that begin
with letter A and the airport closest to each of them.
Note: The system response indicates that the town of ABBERLEY is 38 miles from
Birmingham airport and 65 miles from Bristol airport. Scroll down to view additional
cities beginning with A.
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Using this entry within the United States C*MAP/FLORIDA-AAAA
Identifying your Pseudo City Code
The Galileo system recognizes your agency by a Pseudo city code. You may need to
know what this is.
To find your Pseudo city code enter: C*
EA7 is the PCC; other information can be added by using Client File entries.
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Ticketing Date Calculator
The ticketing date calculator may be used to determine a start date for fare or
ticketing purposes.
For a departure of 01 November and a 30-day advance purpose use the following
entry. The last ticketing date is 02 Oct
Example entry *TAA/1NOV/30
To determine the validity of a ticket with a departure date of 01 November and a
maximum stay of 180 days use the following entry.
The maximum validity of the ticket is 02 Apr.
Example entry *TAA/1NOV/+180
Signing-off from Galileo
HELP SIGN
To leave Galileo you must sign off from the system.
To sign off all areas in Galileo, enter: SOF
The response is: SIGN-OFF COMPLETE/03APR-GALILEO
Note: If a Booking File is present, Galileo prompts you to finish or ignore the
transaction before signing off.
Summary
In this module, you learned how to:

Launch Travelport Smartpoint and Sign-on to Galileo

Use Command Shortcuts

Work in the Terminal Window

Identify Elements in the Menu Bar

Use the PNR Viewer Window

Access Online Help

Access ASK Travelport

Sign-off from Galileo
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Module Review
1. What is the entry to find help in Galileo for these subjects?
a. Cars
b. Phone
c. Frequent flyer numbers
d. Client Files
e. History
2. What is the three-letter code for Pensacola, FL?
3. Which airline is represented by the code HA?
3. What entry will display information on the 3-letter code for Denpasar and in which country is it
located?
4. What does clicking on the
icon allow you to do?
5. Which menu option in Travelport Smartpoint Terminal window allows you to review the five
previous system responses?
6. How do you display previous entries that you made?
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Availability responses in Travelport Smartpoint, come via a direct carrier link, and
automatically populate the availability screen with last seat availability for over 300
participating airlines.
It is not necessary to request a Direct Access availability display to validate last seat
availability before selling.
Module Objectives
Upon completion of this module, you will be able to:

Describe airline participation levels in Galileo

Display availability

Identify Travelport Sponsored Flights

Identify Branded Fares

Use availability modifiers

Sell flights

Sell connecting flights

Display inflight service

Book Guaranteed Payment airlines

Book Ticketless airlines

Display the Booking File

Ignore a transaction

Cancel flights

Add and re-sequence segments
Airline Participation in Galileo
Airlines can offer their flights and services through Galileo at different participation
levels.
These levels are:

Full

Booking

Basic
The participation level determines the degree of access you have in Galileo to an
airline’s flight inventory.
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Full Participation
Airlines that have full participation in Galileo offer the best level of access.
Being a Full Participation carrier, allows an airline to make real time changes.
Full participation airlines can offer other services to you such as special service
requests and advance seat assignments.
It is possible to identify these carriers by the presence of a “C” link indicator in the
availability display.
Indicator: C
Booking Participation
Airlines that have booking participation in the Galileo system offer booking
capabilities without providing access to current availability.
When you request availability, the Galileo system sends a message to the airline’s
system requesting seats on a flight. The airline’s system then returns a message to
the Galileo system, either accepting or rejecting the request.
Booking participation level carriers can also handle other airline services, such as
wheelchair requests.
It is possible to identify these carriers by the presence of a “B” link indicator in the
availability display.
Indicator: B
Basic Booking
Basic booking level supports those carriers who operate in a ticketless environment.
These carriers typically do not participate in BSP or other Bank Settlement Plans nor
do they issue any travel documents.
They are sometimes referred to as “ticketless carriers”, and no electronic tickets are
issued.
Basic Booking carriers do not display a link indicator on the availability display.
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Guarantee
Travelport Smartpoint returns the segment a guarantee if the Sell entry has returned
seats. Airlines that display with a “B” or “C” will return the Sell with an “O”
indicating guaranteed sell.
Record Locator Return
Record Locator Return allows the airline to return its record locator to Galileo once
the PNR appears in their system. The record locator is a unique series of letters
and/or numbers that identifies a PNR/Booking File in a computer reservation system
– and then attaches itself to the Galileo Booking File.
Displaying Availability
HELP AVAIL
You can check airline availability for your customer in Galileo using a basic air
availability display. You first need to know the assumptions the Galileo system
makes about the flights that display on the screen.
Galileo Assumptions
When you request basic availability, Galileo uses the following assumptions.
Galileo displays:
Nonstop flights first, followed by direct and connecting flights (based on the
shortest time it takes to get from origin to destination)
Flights with a preferred departure of midnight for all possible travel options
from 0001 through 1159
Applicable flights of all participating airlines
Displaying Basic Availability
A basic availability display provides a list of flights between cities of travel based on
the assumptions described above.
To display air availability, enter A followed by the departure date, origin city or
airport, and destination city or airport.
Refer to the following example, to display flight availability from Paris to New York
for 12 April.
Enter: A12APRPARNYC
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Example screen response:
The following table lists the components of this availability screen and the
components of line 2 of the display.
Component:
Description:
Header line
Shows the day of week, date and origin and destination
and the 24-hour period for which availability is displayed.
1
Line reference number.
CDG JFK
Airport codes
0820 1025
Flight departure and arrival times (in local time for each
city)
AF 22
Airline two-character code and flight number.
Note: @ indicates a code share.
82
J9 C9 D9 I9
etc.
Classes of service (booking codes) and number of seats
available to sell in each class.
332
Code for type of aircraft (equipment).
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Component:
Description:
C
Carrier Specific Display – Full Participation Carrier
*
The carrier is able to identify where the request has come
from, and returns the most up to date and appropriate
availability to the display.
E
e-ticket available
<<B>>
Branded Fares Available
Travelport Smartpoint availability responses come from the direct carrier link, and
automatically populate the availability screen with last seat availability for over 300
participating airlines.
Depending on the selected colors in the Application settings, the display is
interactive.
Black: Items in black on the availability display indicate static information with no
interactive capability.
Green: Class available
Grey: Closed or zero seats available
Orange: Waitlist
Blue: Click on or hover for more information
Decoding Items
Hover the mouse over items in blue to decode them and to provide further
information. You can also click to expand an item.
Hover over a 3-letter code to decode an airport.
Hover the mouse over the carrier code to decode the carrier.
Hover the mouse over the flight number to display terminal information and the
elapsed flying time.
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The @ symbol in front of a flight number indicates the flight is a codeshare. Hover
the mouse over the symbol to identify the operating carrier.
Hover the mouse over the equipment code to identify the aircraft type.
Seat Availability
Seat availability is color-coded to enable you to distinguish between:
Available seats shown in green
Waitlist closed shown in grey
Seats on request or available to waitlist shown in orange
Connecting Flights and Flying Times
Refer to the example to display flight availability from London to Sydney for 1
November.
Enter: A1NOVLONSYD
Direct flights are displayed on lines 2 and 3.
Connecting flights via Delhi (DEL) are displayed on lines 4 and 5. This is known as an
interline connection as there are different airlines (VS, AI)
Line numbers 6 and 7 are known as an online connection as the flights are operated
by the same airline (AI).
The asterisk (*) between the departure and arrival time indicates that the flight
arrives two days after departure.
An end item between the times indicates that the flight arrives the following day,
and a minus symbol indicates the flight arrives the day before the departure date.
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A number (1) between the departure and arrival airports indicates that the flight
stops once en-route. Click on the number for more information.
In this example, the flight touches down in Singapore.
Click on the number again to close the information display.
Availability Modifier Toolbar and More Flights
The Availability Modifier toolbar allows you to change dates and the number of
passengers after an initial availability has been performed.
This allows quick access to the same availability request for the day before or the
day after, or for a different number of passengers up to a maximum of nine. To
minimize the toolbar, simply click on the calendar on the right of the toolbar.
The “More Flights” link at the bottom of the display returns more air availability.
You can use the keyboard shortcut ALT + M if you wish, instead of clicking with the
mouse.
Note: Clicking on the More Flights link or using ALT + M does not remove the
original 16 flight options. You can scroll up and down to view all availability options
that have been displayed.
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Outbound and Return Availability
Travelport Smartpoint enables you to search for outbound and return flights in a
single transaction. Outbound and return availability displays are shown using the
upper and lower terminal partitions.
Outbound and Return Availability is displayed from a single entry using “++”.
If you require the same routing in reverse for the return there is no need to add the
routing after ++. Just add the return date.
Refer to the example to display flight availability for travel from Los Angeles to New
York on 1August and returning 8 August.
Enter: A1AUGLAXNYC++8AUG
This will display availability for 1 August from LAX to NYC in the upper partition and
availability for 8 August NYC to LAX in the lower partition.
Example screen display:
Each partition has the previous and next day date choices, and number of
passengers. As you select the number of passengers for the outbound flight, the
return alters accordingly.
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Refer to the following screen display:
Note: If you wish to display a specific carrier on both the outbound and return
journey, you must add it to each leg.
For example, enter: A1AUGLAXNYC+UA++8AUG+UA
Using the Air Availability Search Option on the Toolbar
Another way of searching for availability is to use the Air Availability Search option
from the toolbar.
A fill-in format displays for you to complete with the search criteria:
Note: Round Trip is the default. You can select a one-way journey if required.
You can enter either city codes or the city name. The required option will appear at
the bottom of the list. Hit enter to populate the fill in box or arrow down in the list
to select a city and enter.
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To enter dates either overtype or click the calendar icon. A specific carrier can be
added by typing in either the carrier code or carrier name. The required option will
appear at the bottom of the list. Hit enter to select it.
It is also possible to select the number of passengers, preferred departure times and
the preferred booking class code. The results returned will show only the booking
class code requested.
Refer to the following completed example for travel from Seattle to San Diego
departing 1 June and returning 6 June for two passengers.
Note: Click Search when you have completed the fill in format.
Searching for Availability using the Calendar
Another way to search for availability is to use the calendar. To access this click on
the TOOLS option on the tool bar and select Calendar.
Note: When you have opened the calendar, scroll down to display the maximum
number of months that you can book in advance. The calendar can be expanded by
dragging the outer edge.
Click on the required outbound date. If you also require return availability, click on
the relevant date. The duration of the trip will be shown on the calendar.
Right-click the mouse to access the context-sensitive menu.
Example screen display:
Note that there are two relevant options to choose from - Availability and Last Air.
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Availability Option
If you choose Availability, the fill in format displays, with the dates pre-populated.
The routing will be pre-populated with the last routing you searched for. Overtype
this with the city name or code that is now required, along with other search
criteria.
Last Air Option
To search for different dates for the same last routing used, then select the Last Air
option. This will apply the new date range to that same routing and present the
relevant availability display.
Note: If the last routing was a one-way journey and you now select a date range,
the results will not present the return availability. Return availability will only be
displayed if the last availability displayed was for a round trip.
Once availability is displayed, close the Calendar by clicking the red X.
Frequently Used Availability Formats
The following table lists frequently used formats.
Item:
Use this format:
Redisplay previous availability
A
Display Return availability departure time
(1700) same day
AR1700
Display opposite availability Date (November
15) and departure time (1700)
AR15NOV1700
Identifying Travelport Sponsored Flights
ASK Answer ID 27494
Sponsored Flights are flights that appear above the neutral air availability display.
Typically, participating airlines use Travelport Sponsored Flights to promote a new
service or promotional fares in the availability display in order to highlight flights you
may not otherwise notice.
The Sponsored Flights section of the availability display automatically appears above
the neutral availability display.
The neutral display remains separate and lists the same number of flights as it did
previously.
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Refer to the following screen example:
Note: There may be a maximum of three Sponsored Flights in a display.
Branded Fares
Fare types and fare families are displayed in the GDS and identified as Branded
Fares.
If an airline has filed their fares with branding information, the indicator <<B>> is
displayed below the line of flight information. Click on that to display Branded Fare
information.
Note: For multi-segment flights, the indicator will only appear once for the first line
of the group.
Refer to the example to display flight availability from New York to Boston.
A20JUNNYCBOS
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Click on the indicator <<B>> (or tab to the indicator) to view Branded Fares for Delta
Air Lines flight 1135.
Example screen response:
Note: Smartpoint will be unlocked and accessible, even when the Branded Fares
Window is open. The Branded Fares window can be dragged to another location.
The display may vary depending on the way the airline files or associates their
booking codes to brands, and booking classes may be grouped differently.
If the airline didn’t associate any codes to their brands, they will appear above the
brand information, as shown in the red highlighted square below. When fares have
been branded, it will be easy to identify which booking class relates to which cabin
class.
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As each Brand is selected, information relevant to the service included will be
displayed in the middle of the screen. The example below refers to the Brand type
‘Basic Economy’.
Information is displayed on the right of the screen detailing Ancillaries available for
each brand, if applicable. However, these cannot be selected at this time.
Click the tab at the top right of the screen to display a matrix view of what is
included for the highlighted fare family/type. Each column header has an icon over
which you can hover to show a tool tip to explain the icon. A green tick indicates
items are included in the ticket price, a red cross means that the item is not available
for that brand, and a currency code indicates this is an item which can be purchased.
To exit this screen, click on either CLOSE or X.
Note: Occasionally the indicator <<B>>branded fares will display but Branded Fares
may not be available at that time. In this case you will see the following message:
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Using Availability Modifiers
HELP AVAIL
You may need to check availability for flights and override the Galileo default
display. To do so, you can add modifiers to your availability format.
This section shows how to use some common modifiers. You can choose to:
Use a single modifier.
Combine modifiers in a single entry.
The following table lists some frequently used modifiers.
To check availability for:
Use this format:
Specific departure time
A6JUNMOWCDG1900
Specific airlines
A6JUNSYDSIN/QF/BA
Specific departure time and specific
airline
A6JUNDXBDEN1400/DL
Specific airport of multi-airport city
A6JUNPARLHR#
Specific connection city
A6JUNPARSYD.SIN
Two connection cities
A6JUNPARLAX.NYC.STL
Online connection
A12SEPBGOMNL/YY#
Availability by Journey time
AJ12SEPAMSMNL
First available from 22 DEC on direct
flights
AF22DECLONBGI/VS.D
Note: Searches forward for
all direct VS flights
First available from 22 DEC on direct
flight in Specific Class (C).
1. AF22DECLONBGI/VS.D
@C
Note: You can also use modifiers with opposite availability (AR) formats.
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Selling Flights
After determining which flight is best for your customer, you are ready to sell the
flight.
This section explains when and how to:
Sell a flight
Interpret a sell response from Galileo
Display a Booking File to see how Galileo organizes it
Selling a Flight
Display flight availability for travel from MAD to ROM, departing 1 November and
returning 6 November.
Enter: A1NOVMADDXB++6NOV
The Terminal window will now partition showing the outbound sector in the top
partition and the return in the lower partition.
Example screen response:
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Note: If you require availability for the next or previous day, you can use the options
in the availability modifier tool bar at the bottom of each partition to make any
changes.
Click on the drop-down to specify the number of passengers required before selling
the seats.
To sell seats, click once on the required booking class in each availability display.
The sold seats will display in the PNR Viewer window on the left of your screen.
Example screen display:
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Understanding the Sell Response
The following table lists the components of the sell response.
Component:
Description:
1
Number of this flight segment in itinerary
EK
Airline
142 Y
Flight number and class of service
01NOV
Date of departure
MADDXB
Origin and destination airports
SS2
Sold segment (SS) and number of seats (2)
1430 0035
Departure and arrival times (local time for
each city)
*
Indicates sold through Inside Link.
E
Electronic ticketing available for this flight
SU/MO
Day of the week
ADD ADVANCE
PASSENGER
INFORMATION…
Alert to add Secure Flight information
DEPART DXB TERM 3
ARRIVES MAD TERM4S
Airport terminal information
Further Information
As with the availability screen, information is color-coded. Click on the line number
to add a hotel or car to your booking.
The booking class code gives access to the seat map (if available) for the booked
class of service.
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Click on the flight number to display flight service information.
Note: Click X to close the display.
Click on an airport code to display detailed airport information.
Hover the mouse over the booking status codes for an explanation.
Note: When the booking is ended, the status code changes to HK (holding
confirmed) to indicate that the booking is confirmed.
The *ALL button below the itinerary displays all information in a Booking File. As
more information is added, additional buttons will be displayed.
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Using Cryptic Formats
You can also use cryptic formats to sell seats.
Enter N1B6 to sell one seat in B class from line 6 of the availability.
If you have searched for outbound and return flights and wish to use cryptic entries
to sell, you must place the cursor in the top partition for the outbound flight and in
the bottom partition for the return flight.
Enter N1B4 in the lower partition to sell one seat in B class from line 4.
Enter N1B1Y2 to book 1 seat in B class in line 1 and Y class in line 2.
Enter N1B1* to book all connecting flights from line 1 in B class
Selling Connecting Flights
Check availability for travel from Atlanta to Sydney, departing on 1 November and
returning 20 November.
Enter: A1NOVATLSYD++20NOV
Connecting flights are displayed.
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If there is a connection and the same booking class is required for each flight, double
click on the booking class code to sell the entire routing in the same class. For
example, for the outbound journey, double-click on Y class for segment 1 and 2.
To book a different class of service from connecting flights for the journey, click once
on the desired class from each leg. For example, click on Y for segment 1 and F for
segment 2.
Once classes have been chosen for all legs, the sell results will display in the PNR
Viewer window.
Example screen display:
Waitlisting Flights
Waitlisting is a system used within the airline industry when flights and booking
classes do not have seats available. It is quite common for passengers to cancel
confirmed seats before departure, so airlines maintain a list of passengers who wish
to be confirmed if seats become available.
When the status of a flight is waitlist only, the passenger will be waitlisted when you
make the entry to sell the seat.
If the airline is able to confirm the seat, they advise you by changing the status code
in the itinerary and updating the Booking File.
The Class may display”0” or “L” to enable wait listing.
Carriers may also have interactive waitlist so that when an interactive sell is
requested and seats are not available a carrier may return the sell entry with the
following messages:
If the waitlist is closed then no further action can be taken, but if the waitlist is open,
the seat may be waitlisted with the following entry:
N1Q1LL
If the carriers are not using Interactive Waitlist, you must click on the class and the
system will automatically return LL (waitlist) status.
Check flight availability for travel from London to Miami.
Enter: A15APRLONMIA
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Example screen response:
As “F” class displays 0 seats available, click on the class and the system will
automatically waitlist the flight.
Selling a Flight from a Branded Fares
Seats can be sold from the Branded Fares window, by clicking on the required class
on the display. Remember to select the number of passenger required from the
drop down within the window before selecting the seats.
Sell results look no different than if sold from an availability display.
Seats can also be selected from within the Matrix view of the Branded Fares
window, remember to select number of passengers from the drop down before
selecting the required booking class.
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Displaying Inflight Service
HELP *SVC
You can access additional information such as meal services, flight times or terminal
information, for any flight in a Booking File or from an availability display.
The services can be displayed for entire itineraries or for specific flights.
The function identifier for displaying inflight service information is *SVC
This displays all segments in the itinerary.
*SVC gives a general overview of the itinerary showing the flight time of each
segment, which meal is served and the departure/arrival terminal.
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Example screen display:
Use the following entry to view individual segments within a Booking File.
TTB1 (segment 1)
The information shows the board time and terminal and arrival time and terminal.
EQP is the type of aircraft.
The total flying time displays the flying time without including any stopover time.
Similar information can be obtained by hovering over the flight number in the
itinerary; however, this information is more detailed.
Inflight Service from Availability
To display inflight service information for a flight from availability, enter TTL1, for
Line 1 of the availability.
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Example entry: TTL1 (for line 1).
Example screen response:
The following table lists the components of the response.
Component:
Description:
BA 15
Airline 2-character code and flight
number
BRD
Boarding point
TIME
Departure time (local time)
T –Terminal
Terminal number
D/I
Domestic or International
OFF Time
Arrival time at destination
21:35/1.35/22.50
Total flying time from origin to
destination/Ground time/Total flying
time
*
Arrival 2 days after departure date
#
Arrival 1 day after departure date.
-
Arrival previous day
TSA (if shown)
Indicates US government secured flight
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Guaranteed Payment Airlines
HELP LCC
ASK Answer ID 252
Some airlines choose to settle with travel agencies outside of the Airline Reporting
Corporation (ARC) or the Bank Settlement Plan (BSP). These airlines work in an
environment without paper or electronic tickets. Airlines who settle with agencies
outside of ARC or BSP require payment before you end the Booking File. You send
them a credit card number in an SSR and they respond with a confirmation number
and the fare.
Guaranteed Payment Process
The guaranteed payment process includes the following steps.
Galileo alerts you at the time of sell and end transaction that an airline requires
immediate payment.
You send the airline an SSR with the customer’s credit card number.
The airline debits the credit card and sends an SSR back to you to confirm the
booking.
Booking Best Practice
To book a Guaranteed Payment airline, use the following steps.
1. Sell the air segments.
An alert appears indicting that payment is required at time of booking. This alerts
you to enter an SSR guarantee or payment, SSR GUAR or SSR EPAY.
Add an SSR with a credit card number to pay for the air segments.
Example entry:
SI.SSRGUARYYNN1VI123456789123456/D1215/JOHN WATSON
Complete the Booking File and end transaction.
The guaranteed payment airline:
Validates and debits the credit card.
Returns an SSR message with the airline’s record locator and the fare.
Add an itinerary remark to the Booking File with the airline’s record locator.
Example: RI.AIRLINE RECORD LOCATOR: A12345
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Ticketless Airlines
ASK Answer ID 5191
Ticketless airlines also settle with travel agencies outside of the Airline Reporting
Corporation (ARC) or the Bank Settlement Plan (BSP). These airlines work without
paper or electronic tickets and require payment after end transaction of a Booking
File.
“Ticketless” payment refers to the process in which you send the airline credit card
payment via an OTHS SSR.
Ticketless Process
The ticketless payment process includes the following steps.
1. You make a booking on the ticketless airline and end transaction.
2. After a few seconds, the airline sends an SSR message in the Booking File
indicating that payment is required in order to confirm the booking as follows:
GFAX-SSROTHS1G I9 ITIN CONFIRMED- MUST PROVIDE PAYMENT
2 SSROTHS1G I9 SUBJ CXL ON/BEFORE 16NOV WITHOUT PYMT
3 OSIYY CONF NBR I1YSF0
3. Re-retrieve the Booking File and send the airline a Vendor Remark with the
customer’s credit card number before the deadline as follows:
Example Vendor remark:
V.AXX*VI4434260000000008/D0513/SMITH JOHN
The airline debits the credit card and sends an SSR back to you to confirm.
Retrieve the Booking File after sending payment to ensure that the airline has
accepted payment.
Displaying the Booking File
HELP DISPLAY
When you sell a flight, you create an itinerary – one of the mandatory parts of a
Booking File. You can display the Booking File at any time during the selling process.
The PNR Viewer provides an instant view of the Booking File.
Information in a Booking File is grouped in sections that can be accessed via a simple
mouse click on the associated Quick Access Button.
Note: The function identifier to display the Booking File is: *R
Enter *I to display only the itinerary segments.
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Example screen display:
Ignoring a Transaction
You can disregard an action or series of actions that you have performed in a
Booking File by ignoring the transaction. Ignoring a transaction lets you “start from
scratch.”
The function identifier to ignore a transaction is: I
To ignore a transaction, enter the function identifier I.
The Galileo system ignores the transaction.
Cancelling Flights
HELP CANCEL
There are several reasons why you may need to cancel all or part of an itinerary. For
example, a customer may change their travel plans or a better flight may become
available.
This section explains when and how to cancel a segment as well as an entire
itinerary.
Cancelling a Flight
There are a few points to remember regarding canceling segments. Any flight or
flights that you sell directly after you cancel a segment automatically replace the
canceled segment. This continues until you display the Booking File (*R) and Galileo
renumbers the segments in the itinerary. This can be important when you cancel a
flight in the middle of an itinerary.
The function identifier to cancel flights is: X
To cancel a segment, enter the function identifier followed by the segment number.
Example entry: X1
Galileo responds with NEXT REPLACES 1 in the Booking File.
Note: NEXT REPLACES 1 means that the next segment you sell becomes segment
number 1.
To cancel an entire itinerary, enter the function identifier followed by the letter I.
Example entry: XI
Galileo responds with ITINERARY CANCELLED in the Booking File.
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Cancelling and Rebooking
In Galileo, you can cancel and rebook a flight in a single entry. The following table
lists the most frequently used entries.
To cancel:
Use this format:
Segment 1 and rebook in a different class of
service
@1/V
Segment 2 and rebook same flight for a
different date
@2/23JUN
Segments 1 and 2 and rebook same flights for a
different date.
@1-2/24JUN
Air segments only
XA
It is also possible to change the number of seats booked when creating a Booking
File. Using the Entry @1/2 change segment 1 to 2 seats, or @A/3 change all
segments to 3 seats.
This entry must be performed prior to ending the booking.
Example Entry: @1/2
Note: This function is not available with all airlines and you may receive an error
response: UNABLE – DUPLICATE SEGMENT.
Inserting and Re-sequencing Segments
HELP INSERT
An itinerary should be in city and date sequential order. There may be times,
however, when you need to insert a segment or re-sequence segments in the
itinerary.
Travelers sometimes add a side trip to an existing itinerary or fly into a city and then
continue their journey by flying out of a different city. When that happens, the
portion of the journey between those two cities that is not flown is called the
surface portion or ARNK that stands for arrival unknown.
This section explains how to add flight segments, insert an ARNK, and re-sequence
flight segments in an itinerary.
The function identifier to insert a flight segment or ARNK is: /
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Adding Flight Segments
You can insert flights into an existing itinerary.
To insert a flight segment, use the following steps:
1. Enter the function identifier followed by the segment number after which it is to
be inserted.
Example: /2
Note: /0 inserts before the first segment in the itinerary.
2. Display a basic availability for the new flight.
3.
Sell the new flight.
Display the Booking File to renumber the segments in the itinerary.
The new segments appear numbered sequentially.
Adding Surface Segment / ARNK
You can insert ARNK into an existing itinerary in a single format.
To insert ARNK, enter the function identifier (/) followed by the segment number it
is to be inserted after, end item, and the letter Y.
Example entry: /3+Y
ARNK now appears in the itinerary.
Re-sequencing Segments
You can change the order of segments in an itinerary. This is useful for itineraries
where the segments are not in sequential order.
To re-sequence the segments in an existing itinerary, enter the function identifier (/)
followed by the segment number it is to be inserted after (3), slash (/), and the
segment number to insert (2).
Example entry: /3S2
(Insert segment 2 after segment 3.)
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Module Review
1. What are the three ways to check flight availability in Travelport Smartpoint?
______________________________________________________________________________
_______________________________________________________________________________
2. How do you book one seat in B class from lines 3 and 4 of the following availability display?
_______________________________________________________________________________
3. What is the format to display flight details for segment 3 in a booked Booking File?
_______________________________________________________________________________
4. What is the format to re-order segment 2 after segment 5 in a Booking File?
_______________________________________________________________________________
5. What is the format to cancel an itinerary?
_______________________________________________________________________________
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This module covers the steps to complete a Booking File/Passenger Name Record
(PNR) in Travelport Smartpoint.
Module Objectives
Upon completion of this module, you will be able to:
Identify required Booking File fields.
End a Booking File.
Retrieve a Booking File.
Required Booking File Fields
Every time you book an itinerary in Galileo, you build a Booking File for your
customer. Galileo stores travel information in two types of Booking File fields:
required and optional.
Galileo will not save the Booking File unless it includes all the required fields. In
addition to the itinerary, there are four other required fields:
Name
Phone
Ticketing
Received
Note: An easy way to remember Booking File required fields is to think of the word
PRINT: Phone, Received, Itinerary, Name and Ticketing.
Name Field
H/NAME
The Booking File must contain the names of all passengers for whom you are making
reservations. You must include infants, even though they do not occupy a seat. A
maximum of 99 passenger names may be included in a Booking File.
If you have more than nine passengers travelling together in a Booking File, it is
considered a group booking, and seats must be requested from the airline.
When making airline reservations or issuing tickets, the passenger name is added in
a specific format: Family name, first name, title
Points to note:
Use recognized titles, such as Mr, Mrs, Ms, etc.
Do not use hyphens or spaces
The passenger’ name that you enter into the Booking File must be exactly the
same as the name shown in the passenger’s photo documentation.
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Passenger Type Codes
You can add a Passenger Type Code (PTC) to a Name field in the Name field remarks
box. PTCs are used to facilitate pricing when discounted/special fares are applicable
to certain passenger categories.
When the PTC is present in the Name field remarks, it is not necessary to repeat the
PTC in the pricing format. If both the Name field and pricing format contain a PTC,
the PTC in the pricing format overrides the PTC in the Name field.
A list of PTCs can be accessed by typing H/PTC. The prefix for adding the PTC is Pfollowed by the code. For example a child of 7 years old, would have the entry PC07 in the name remarks.
To add a passenger name(s) to a Booking File you can select from the PNR drop
down menu to Create/Edit Customer Information.
Alternatively, click on the
icon at the bottom of the PNR Viewer window.
A dialog box opens:
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To add a name, click the Add button to enable the name field. Click the Add button
for each name added.
Example:
Click on the Save button, this action adds the names to the Booking File.
Name Remarks
You may add name remarks to a passenger name, these name remarks print on the
ticket, required for certain tickets such as a date of birth for senior citizen fares.
Children and Infants
The IATA definition of a child is a person who has reached their 2nd birthday but not
their 12th birthday.
On adding a child’s name, include the title MSTR for a boy, or MISS for a girl. Add
the age of the child to the Name remarks section in the following format: P-CNN
(replace NN with the age of the child, for example 08).
For an infant add the date of birth to the Name remarks section.
Example:
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Points to note:
A name remark may be added to any passenger name. Other examples could be
the date of birth for a youth passenger, DOB 10JUN98 or accounting details
regarding a corporate account.
When an infant is added to a Booking File, a servicing message is automatically
sent to all airlines included in the itinerary. Click in the box marked Infant to
have this properly recognized and fare quoted within the booking file.
The child will initially display as an ADT. Once the save button has been pressed
the child PTC will change to CHD as long as the correct name remark is
present.
Changing/Deleting the Name Field
Each carrier has their own policies and procedures regarding name changes, and
most of them require approval or authorization to process a name change. Refer to
ASK ID 874.
From the screenshot below, names display in green, this means they are interactive.
When you click on a name, it launches the Create/Edit Customer Information dialog
box.
Alternatively click on the
icon at the bottom of the PNR viewer window or click
on PNR from the tool bar & select the menu option Create/Edit Customer
Information.
To change the name simply select the passenger and overtype the data in the name
field boxes.
Should the passenger be no longer required in the Booking File, highlight the
passenger and click the Remove button:
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Name change on an Ended Booking File
The majority of airlines do not permit name changes to be made after a Booking File
has been ticketed. Check in Ask Travelport for guidelines. If the airline does not
permit a name change, the system will respond as follows:
NAME CHANGE NOT ALLOWED
Phone Field
Every Booking File you create must include your agency phone number and likely a
phone number for your customer. A Galileo Phone field includes a city code and
type of contact.
Enter your agency phone number first, because Galileo automatically sends the first
three phone fields to the boarding airline.
Click the add button to add passenger and agency phone information.
Additional contact information such as an email address may also be entered at this
time although it is not a mandatory field.
To save time, you can pre-store your agency phone number, city location, and type
of contact in your Agency File, which is identified by your pseudo city code. Galileo
moves, per your request, your pre-stored phone number into the Booking File. You
then add your name to the Phone field. There can be a maximum of 99 phone fields
in a Booking File.
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Minimum/maximum characters limit for all fields can be found under H/PHONE.
The function identifier to move your Agency file, which contains the agency phone
number, to a PNR is: CM
Agency phone number
To move your agency phone number to a Booking File, enter CM followed by slash
(/), end item (+), asterisk (*), and your name
Example: CM/+*ANN
Note: To move an alternative branch agency phone number to a Booking File, enter
CM followed by slash (/), branch pseudo city code, double-slash (//), end item (+),
asterisk (*), and your name.
Example: CM/GH1//+*ANN
Changing/Deleting the Phone field
The phone fields may be modified or deleted at any time. To view the contact
information, click on the
button to expand:
Here you will see the stored phone numbers. Click on the green FONE text to launch
the Create/Edit Customer Information box:
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Select the number you wish to overtype or delete. Highlight it, then either overtype
with new information or click on the Remove button, then Save button.
E-mail address
To add an email address, click on Add to activate, select from the drop down either
From Email (you would add your agency or work email address) or To Email (the
passenger/s email address) tab to the email section and enter the relevant email
information.
Note: This is an optional field.
Ticketing Field
Although there are several options available within the Travelport Smartpoint
ticketing dropdown, you will generally choose one of the following:
TAU - date to issue the ticket.
T – advise that tickets are issued.
The Ticketing field is a single-item field. You can enter only one in a Booking File.
The ticketing field can be viewed in the *T area of the Booking File and an attempt
to end a booking without this field returns:
NEED TICKETING INFORMATION.
Future Ticketing Date
To create a ticketing field that indicates when the ticket will be issued, open the
ticketing tab in the Create/Edit Customer Information box.
Example:
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Click on the drop down menu and select TAU- Arrange ticketing date.
When selecting a date, the Booking File will automatically drop on the ticketing
queue for the date specified.
Additional options are available such as adding remarks or sending the Booking File
to another PCC to be ticketed:
Example:
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Already Ticketed
To create a Ticketing field that indicates the ticket has been already issued select TPassenger Already Ticketed.
Example:
Changing the Ticketing Field
It is possible to change the ticketing field. To view the ticketing arrangement, click
on the *TD button in the PNR Viewer window.
Click on TKTG to launch the Create/Edit Customer Information box.
The ticketing field may be overtyped with the relevant information, then click Save.
Received Field
H/R.
The Received field identifies the name of the person who requested the reservation
or the change. The Received field is a required, single-item field. It cannot be
observed in any of the areas in the front of the Booking File, but it does show in the
history of the booking.
The function identifier for the Received field is: R.
Attempt to end a booking without this field returns:
NEED RECEIVED.
To create a Received field, enter the R. function identifier followed by the name of
the person who requested the reservation.
Example:
R.PATTY
To display just the Received field, enter: *RV
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Changing the Received Field
To change name of person requesting the reservation, enter [email protected] followed by the
new contact name for the reservation.
Example:
[email protected]
Ending the Booking File
There are two ways to finish working on a Booking File: end transaction or ignore.
When you end transaction, you save the new or changed data you have entered in
the Booking File. However, when you ignore, you do not save the information you
just entered in either a new Booking File, or an existing one.
Ending Transaction
H/END
In order to save a Booking File that you have created, you must end transaction.
When a new Booking File is ended, it is filed in the central database of Galileo. At
that point, the Booking File is assigned a unique identification code called a record
locator. The assigned record locator never changes, no matter how often the
Booking File is modified.
The function identifier to end transaction a PNR is: E
To end transact a Booking File, enter the function identifier.
Examples:
E
Ends booking you are no longer in the booking
ER
End & retrieves the booking
ERM
End, retrieve & mail itinerary to email address(es)
Galileo confirms your entry, either by assigning a record locator for a new Booking
File, or by redisplaying the record locator for an existing one. Each time you make
changes to a Booking File, you will have to make an entry in the Received field
before you can end the modified record.
Ignoring Transaction
H/IGNORE
The ignore function lets you cancel any work done on a Booking File. Any changes
made to an existing record are ignored and the Booking File returns to the central
database in Galileo.
The function identifier to ignore a PNR is: I
To ignore a Booking File, enter the function identifier.
Example:
I
Ignore booking
Note: If you are building a new Booking File, (you have not yet end transacted for
the first time and have no record locator) and you choose to ignore it, the entire
Booking File will be deleted and you will have to begin anew.
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Retrieving a Booking File
Once Galileo has assigned a record locator to a Booking File, you can then retrieve it
from the central database.
Retrieve a Booking File when you want to make changes to the record, or to verify
information regarding your passenger’s travel plans.
You can retrieve a Booking File using one of the following:
ER function
IR function
Customer’s last name
Record locator
This section explains when and how to use each.
End and Retrieve
H/END
The ER function ends a Booking File and retrieves it in just one entry. Each time you
make a change to a Booking File, you have to make an entry in the Received field
before you can end and retrieve the modified record.
The function identifier to end and retrieve a Booking File is: ER
To end transaction a Booking File and retrieve it, enter the function identifier
followed by the letter R.
Example:
ER
The modified Booking File displays with the record locator.
Ignore and Retrieve
The IR function allows you to ignore changes just made to a record, and retrieve the
previous version in just one entry. The IR function works only on Booking Files that
have been ended.
To ignore and retrieve a Booking File, enter the function identifier followed by the
letter R.
Example:
IR
The previous version of the Booking File displays.
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Retrieve by Last Name
H/RETRIEVE
Whether you are sure of the customer’s last name, or you know just the first few
letters, you can easily retrieve their Booking File by:
Last name.
Similar name list.
The function identifier to retrieve a Booking File by last name or by similar name list
is: *Retrieve the Booking File by last name when you know exactly how to spell it. Enter
the function identifier followed by the customer’s last name.
Example:
*-MCGRATH
The Booking File displays.
Note: You can also retrieve a Booking File by date and last name.
Example:
*25MAR-MCGRATH
Note: You can retrieve a Booking File by last name from branch offices using the
format **B- followed by the customer’s last name.
Example:
**B-MCGRATH
If more than one Booking File exists for the same customer, a list of names matching
your entry displays. Each name has a reference number.
By Similar Name List
If you are not sure how to spell the customer’s last name, you can enter the function
identifier followed by as many of the letters in the customer’s last name as you
know.
Example:
*-SMI
Galileo displays a list of Booking Files with names similar to your entry:
To retrieve a Booking File from a list, click on the name you want to retrieve.
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Example:
Using a cryptic entry, enter: *1
The Booking File displays.
Note: To redisplay the list of names, enter the function identifier followed by the
letter L for list (*L).
Retrieve by Record Locator
H/RETRIEVE
You can retrieve a Booking File by record locator. The record locator is the sixcharacter code that Galileo assigns the first time you end transaction a Booking File.
This code consists of letters and numbers and does not change regardless of how
many times you retrieve, modify, or ignore a record.
The function identifier to retrieve a Booking File by record locator is: *
To retrieve a Booking File by record locator, enter the function identifier followed by
the six-character record locator.
Example:
*XKP81U
The Booking File displays.
Summary
In this module, you learned how to:
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
Identify required Booking File fields.

End the Booking File.

Retrieve a Booking File
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Module Review
Mr. Hamilton has phoned you regarding a reservation. You have just booked his itinerary. His home
phone number in London is 0207 455 8970 and his business number is 0207 890 3428. Mr. Hamilton
would like his ticket issued today.
1. What format do you use to move the agency phone and add your name?
_______________________________________________________________________________
2.
Mr. Hamilton has advised a new telephone contact number if you need to call him. His mobile
is 0208 485 2328. How do you add another number to the Booking File?
_______________________________________________________________________________
3.
Mr. Hamilton has decided not to have his ticket issued today. Which option would you use to
set a reminder for the tickets to appear on the ticketing queue for a specific date?
_______________________________________________________________________________
4.
Other than the itinerary, what other mandatory fields must you enter?
_______________________________________________________________________________
5.
What is the format to ignore Mr. Hamilton’s Booking File?
_______________________________________________________________________________
6. In what two ways can you initially launch the Create/Edit Customer Information box?
_______________________________________________________________________________
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Additional Booking File/Passenger Name Record (PNR) fields allow important data
and requirements to be included with the customer’s reservation, such as addresses,
mileage membership information, and seat assignments.
This module explains how to add these optional fields to a Booking File.
Module Objectives
Upon completion of this module, you will be able to add the following optional fields
to a Booking File:
Form of payment
Mileage membership
Seat assignment
Address and delivery
Service requests
Remarks
Review Bookings
Form of Payment
H/F.
H/CREDIT
The form of payment field contains customer ticket payment information, such as
cash, check/cheque, or credit card. Credit card information includes the credit card
number and expiration date. You can store one form of payment field per Booking
File.
Note: Galileo adds the approval code to the ticket automatically in most cases.
Adding a Form of Payment
As with many of the fields in a PNR, enter the form of payment data using the PNR
drop down menu located at Create/Edit Customer Information option.
Example screen display:
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Alternatively, click the Edit PNR icon
in the PNR Viewer window.
Example screen display:
Click on the Form of Payment tab at the top of the Customer Information screen:
Select the payment method from the drop-down list and click the Save button. The
chosen form of payment adds to the PNR.
Example screen display:
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On selecting a credit card as the form of payment, an additional drop down list
displays. Add the credit card vendor, card number and expiry date.
Example screen display:
On saving the form of payment, click the *FOP button in the PNR Viewer window to
view it:
Changing and Deleting a Form of Payment
To amend a form of payment use the PNR drop down menu or clicking on the
icon in the PNR viewer window and select Create/Edit Customer Information.
Alternatively, click the green letters FOP, shown in the PNR Viewer window.
Change the form of payment from the drop-down and click the Save button.
To delete select None from the drop-down and click the Save button.
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Example screen display:
Mileage Membership
H/M.
H/FREQUENT
Airline frequent flyer programs are also known as mileage membership programs
and are very popular among customers who travel extensively.
In Galileo, you can also add more than one mileage membership number to a
Booking File for those customers who participate in more than one program. For
Booking Files with more than one Name field, you must specify which name owns
the mileage membership flyer number by associating it with that particular Name
field.
This section explains how to add mileage membership information to an existing
Booking File, and then how to display this information after you have added it. You
will also learn how to display mileage membership mileage.
To add mileage membership details, access Create/Edit Customer Information from
the PNR drop-down.
Example screen display:
Alternatively, click on the
icon in the PNR Viewer window and select the
Create/Edit Customer Information.
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Adding Mileage Membership
Locate the mileage membership tab and click the Add button.
Example screen display:
This enables the selection of an airline from the drop down menu as well as the
selection of the passenger to whom the mileage membership belongs.
Select the airline by typing in the two-letter code, the full airline name, or by
scrolling through the list that appears and then selecting the airline of choice.
Cross Accrual
Many airlines allow mileage accrual, referred to as cross accrual, with partner
airlines. For example, American Airlines and Qantas have a cross accrual agreement
where you are able to accrue miles on your American Airlines AAdvantage mileage
membership account when you fly on Qantas.
To display a list of all airlines who have a Mileage Membership agreement table, key
in M*ALL
To display the Mileage Membership agreement table for a specific airline such as BA
and list all airlines with whom BA have an agreement to accept BA mileage, key in
M*XX (XX = Airline two letter code)
To add cross accrual airlines, add the 2-letter airline code(s) of the participating
airline(s) in the passenger’s itinerary in the Cross accrual apply to box.
Ensure you select the traveler name when there is more than one traveler in the
reservation.
To add further mileage membership numbers, repeat the same process.
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Displaying Mileage Membership
To view the entered mileage membership details, click the *MM button.
Example screen display:
Changing/Deleting Mileage Membership
To amend or delete mileage membership information select Create/Edit Customer
Information from the PNR drop-down menu, or click the
icon in the PNR Viewer
window. Alternatively, click the green two-letter airline code shown when you
display the mileage membership field in the PNR Viewer window.
Once the Customer Information screen displays, click the Mileage Membership tab
and highlight the data you want to change, type in the new information.
Example screen display:
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To delete, click the Remove button.
Click the Save button to complete the process.
Seat Assignments
H/SEATS
ASK Answer ID 2906
You can assign seats on any airline that participates in the Galileo seat program.
Each airline has specific guidelines for making advance seat assignments.
Note: Galileo rejects your seat request if you make a request that is contrary to the
guidelines of the airline you are booking.
Either when adding a seat assignment to a Booking File, you can make a specific
request from a seat map, or the Galileo system will request a seat assignment for
your customer.
This section explains how to:
Request seats
Select seats from a seat map
Display seat assignments
Cancel seat assignments
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Requesting Seats
Unless you request specific seat numbers, Galileo assumes the passenger prefers a
window seat for all confirmed air segments. If no window seats are available,
Galileo assigns an aisle seat, followed by a middle seat.
If more than one passenger is booked in a Booking File, at least one window seat is
assigned along with any adjacent seats, if available.
Selecting Seats from a Seat Map
You may want to view a seat map prior to requesting a seat assignment. You can
view a live seat map for most confirmed flights in Galileo. A live seat map is updated
each time you display it.
Note: Airlines may block some seats for airport check-in only or for frequent flyers.
Displaying a Seat Map
To display a live seat map on a participating airline, you have four options.
Click on the class of service in the PNR Viewer window
Click the
icon in the PNR Viewer window and select Assign/Edit Seat
Assignment
Click on the PNR drop-down menu above the Terminal window and select
Assign/Edit Seat Assignment:
Type the command #SEAT in the Terminal window, this is a preconfigured
Travelport QuickCommand
Once the seat map is displayed it will show the flight and traveler detail. There is a
key at the bottom of the seat map to indicate what the color-coding of the seats
represents. The first passenger will be highlighted by default, and the first flight will
automatically be displayed. You also have the option to filter your seats results to
show free or paid seats if applicable. Hover the mouse over the seat you wish to
assign and left hand mouse click. As you hover the mouse over the seat, the seat
details will appear in a box. If there is a fee charged for the seats by the airline, this
shows in the box as well as a subtotal at the bottom.
There are also two radio buttons at the top of the screen and you can choose to
either click on seat map if you want to choose your own seat or Airline Assigned for
the carrier to select your seat ( Airline Assignment is applicable for GDS carriers
only.)
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Example screen display:
The assigned seat number will turn green on the map and will now show next to the
passenger name, the system will then auto Tab to the next passenger for seat
assignment. Once seats on the first flight are booked it is possible to move through
all flights and book the remaining seats in the same manner.
Once all seats on all flights have been assigned, the total cost if any will be displayed
at the bottom of the screen you can then click on APPLY.
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When an airline does not support a seat map, a message will display advising this:
If you click on APPLY before all seats have been assigned the following message will
appear:
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Displaying Seat Assignments
Once you assign or request seats, the *SD button appears and may be used to
display seat data within the Booking File:
Changing and Deleting Seat Assignments
If there is a need to change or delete the currently assigned seats you can easily
achieve this. Depending on the requirement it is possible to cancel all assigned seats
or just those for a specific segment of air itinerary.
Specific segment
To change/delete seat assignments for a specific segment, click on the class of
service or the
icon in the PNR Viewer window.
Alternatively access this through the PNR drop down menu and the Assign/Edit Seat
Assignment option or through the Travelport QuickCommand #SEAT in the Terminal
window.
To cancel seats click on the
click on APPLY.
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icon next to each of the assigned seat numbers, then
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Note: The assignment of a new alternative seat will also cancel previously held seat
numbers.
Alternatively, when a change is required rather than a cancellation, highlight the
passenger name on the flight required and select an alternative seat. Click the
APPLY button to complete the action.
All segments
To cancel seat assignments for all passengers/segments, enter [email protected] in the Terminal
window.
Screen response.
Paid Seat (Ancillary Service)
You are able to purchase seat upgrades as an ancillary service from some airlines
using the seat map. The booking must have been ended and a record locator must
be present.
Note: Ancillary Services are further explained later in this course.
Refer to the Booking File example for travel on Delta Air Lines.
Click on the class of service to display the seat map for the segment:
When you select a seat, the cost for the seat is shown on the right-hand side of the
screen. The Total Seat Price is shown at the bottom.
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Example screen display:
When you select a seat for the second Delta Air Lines flight, the Total Seat Price is
adjusted to show the total price for both seats.
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Paying for Paid Seats
When you have submitted your seat assignments by clicking on Apply, Travelport
Smartpoint will display a form of payment screen.
Example screen response:
Completed screen example:
Click SUBMIT to submit the information.
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The seats will not show in the seat assignment section of the Booking File.. Instead,
the seat assignments will be documented in the Notepad field.
Refer to the following example:
Partial booking
When at least one seat is booked but at least one seat has failed to book, Travelport
Smartpoint will display an error message. You must select alternative seats.
Cancelling a Paid Seat
To cancel a paid seat, click on the X next to the seat number for the appropriate
flight.
When the seat has been removed, click on APPLY at the bottom of the Seat Map
screen.
Important note: If you cancel a paid seat, the credit card payment that you made
previously will not automatically be refunded. You must contact the carrier and ask
them to process the refund.
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Customer Address and Delivery Address Fields
H/ADDRESS
H/W.
H/D.
Galileo reads the address for your customer from the Customer Address field or the
Delivery field, for purposes of billing, delivery, or both. Galileo generally references
the Customer Address field for billing and the Delivery Address field for delivery.
Add Address and Delivery fields using the PNR drop-down menu and select
Create/Edit Customer Information:
Customer Address Field
The Customer Address field is a single-item field (one per Booking File). It includes
at least two and no more than five sub-fields and it always includes the zip code or
postal code.
Delivery Address Field
The Delivery Address field is also a single-item field (one per Booking File). It
includes one to five sub-fields and each sub-field can be a maximum of 37
characters. Once completed, click on Save.
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Displaying Customer and Delivery Address Fields
To display either the Customer Address or Delivery Address field in the Booking File
click on the *AD button.
Both the Address and Delivery fields will show.
Changing/Deleting Customer and Delivery Address Fields
Amend and delete Address and Delivery fields from the PNR drop-down menu, or
click the
icon and select Create/Edit Customer Information. Alternatively, click
the green ADRS or DLVR in the PNR Viewer window.
Once the Customer Information box displays, change by highlighting the information
and overtype with the new information. To delete remove the content from each
box.
Click the Save button to complete the process.
E-Mail Field
H/EMAIL
Adding an E-Mail Address
Email addresses are added by selecting the Create/edit Customer Information
option under the PNR drop down menu or by clicking on the
window.
in the PNR Viewer
The Email field is located under the Contact tab:
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As with most fields, the first action is to click on the ADD button and then select
from the Email Type and complete other details as required.
Mail From or MF is a single item field. It is automatically inserted as the first email
address and the recipient of the itinerary sees this address as the sender.
Mail To or MT is the address of the email recipients. There can be up to 99 E-mail
addresses in the mail to field.
Mail Comment or MC is a freeform field that is associated to an MT field. It allows
for one freeform comment line for each MT address with a maximum of 125
characters.
When the first MF: or MT: field is added to a Booking File, the *EM button will
appear in the PNR Viewer window.
Changing/Deleting an E-Mail Address
To amend or delete the email fields either click on the E-mail address item number,
select the PNR drop down menu or click on the
ICON in the PNR Viewer
window and select Create/Edit Customer Information.
By using the item number, you will access the contact tab of the Customer
Information dialogue box.
Other methods require you to choose the contact tab manually.
Once in the contact tab highlight the line of content that needs editing and make the
necessary amendments (either change or remove).
Once this has been completed select Save.
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Example screen display:
Note: In order for the itinerary to be E-mailed to the addresses added in the Booking
File, an EM command has to be performed. Since any EM format ends transaction
on the Booking File, you will have to add an R. field prior to using EM.
Service Requests
Often you need to send messages to airlines requesting the airline to take action.
You may also send other messages that provide them with advance information
pertaining to the passengers in the Booking File. Galileo® sends two types of
messages:
Special service request (SSR)
Other services information (OSI)
Both SSRs and OSIs appear in the Booking File as SI. Entries
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Special Service Request (SSR)
H/SSR
Ask Answer ID 2899
A Special Service Request (SSR) is a message sent to an airline that requires the
airline to take action.
Adding an SSR
Special Services are found under the PNR drop down menu:
Alternatively, click the
icon and select Create/Edit Special Services:
The screen has two tabs at the top of the screen, the first is for Special Service
Request (SSR) and the second is for Other Service Information (OSI).
The tab with the bold text is the active area, in this case Special Service Request.
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By highlighting traveler names and chosen flights it is possible to adjust whom the
request is for and whom it is sent to.
In the screen shot above, it is currently highlighting just the first traveler and just the
first flight.
If you were to continue with just these highlighted the request would be made for
Mr. Smith only and the message sent only to Delta in relation to their London to
Atlanta flight.
With the use of the control or shift keys in combination with the mouse it is possible
to change this to any combination including all travelers on all flights depending
upon the need.
Once at least one traveler name and one flight are highlighted, the option to select
an SSR type and then SSR codes become available.
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In this example, both travelers have been selected on all flights and have chosen a
special meal request:
Select Meal as the SSR type, the SSR codes become available for you to select. Once
you have chosen the meal type, click the Add button:
Once the meal type is chosen, select the Add button followed by Save.
Note: Some meal requests require free text.
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Displaying an SSR
To display the SSRs in a Booking File, click on the *SI button.
Deleting an SSR
To delete an SSR click on the traveler number in the Special Service Request field:
Alternatively access the Create/Edit Special Services from the
PNR drop-down menu above the terminal window.
icon or from the
From here it is possible to delete any unwanted requests by highlighting them,
selecting Remove and finally clicking Save.
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Secure Flight
HELP DOCS
H/APIS
The Secure Flight program that went into effect on May 1, 2009 requires the airlines
to provide US Transportation Security Agency (TSA) with specific passenger
information on name, date of birth, and gender. To meet the Secure Flight program
data requirements, the existing SSR DOCS and SSR DOCO can be used to transmit the
required information. These SSRs were part of the IATA resolution 760a which
resulted in the development of the Advanced Passenger Information (APIS) SSRs.
SSR DOCS, DOCO and DOCA are available through the SSR tab Other Service
Information.
Once the traveler name is selected and the SSR type set to Miscellaneous, the option
of DOCS appears in the SSR code drop down menu.
Once the DOCS option (or similar) has been chosen a dialogue box will appear and
the relevant data can be entered.
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Once complete, use the Add button to enter the DOCS information as an SSR and
then click Save.
The DOCS information has now been stored as an SSR. To view this information,
select the *SI button.
Other Services Information (OSI)
H/OSI
ASK Travelport ID 8601 or 907
Other Services Information (OSI) sends a message to an airline advising of
information pertaining to the passengers in the Booking File. OSI provides an
advance notice regarding a passenger to airline personnel. However, it does not
require action.
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Adding an OSI
To add OSIs, access the PNR drop-down menu above the terminal window and select
Create/Edit Special Services:
Alternatively, click the
Special Services:
icon in the PNR Viewer window and select Create/Edit
Select the Other Service Information tab in the Special Services box that opens.
To activate, click the Add button:
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The Vendor code populates with the airlines present in the itinerary, to send to all
airlines in the itinerary select the All Airlines option:
Add the informational text in the OSI field area and click the Save button.
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Displaying an OSI
As with Special Service Requests the *SI button will display the OSIs which have
been created in the Booking File.
Changing/deleting an OSI
To change or delete any OSI, access the Create/Edit Special Services area either via
the PNR drop down menu or by clicking on the
in the PNR Viewer window and
select the OSI tab at the top of the Special Services screen.
To amend, highlight the relevant OSI and overtype the information.
To delete, highlight the relevant OSI and click the Remove button and then click
Save.
Example screen display:
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Cryptic entries can also be used. To cancel an OSI, enter SI. followed by the SSR
number, 1, @, and press enter to delete the OSI.
Example: [email protected]
Remarks Fields
You can add remarks fields to the Booking File for various purposes. The four most
frequently used remarks fields are:
Notepad remarks
Itinerary remarks
Ticketing remarks
Canned remarks
To add any of these remarks click the PNR drop-down menu and select Create/Edit
Booking File Remarks option.
Example screen display:
Alternatively, click the Edit PNR icon
in the PNR Viewer window.
Example screen display:
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Notepad Remarks
H/REMARKS
H/NP.
These are freeform remarks and do not appear on any documentation or transmit to
any airline.
Adding a Notepad Remark
Click the Add button and type the free text of your remark. Click the Save button.
Displaying Notepads
Click on *NP to display Notepads.
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Amending/Deleting Notepads
To change a Notepad remark, access the Create/Edit Booking File Remarks from the
PNR drop-down menu or click the
icon in the PNR Viewer window.
Alternatively, click on the green NOTE or line number in the PNR.
Select the Notepad tab and highlight the remark you need to change, overtype with
the new information.
To delete, click the Remove button.
Example screen display:
Click the Save button.
Itinerary Remarks
H/REMARKS
H/ITDI
H/ITIN
ASK Answer ID 8684
Itinerary remarks are freeform messages that you create to print on a customer’s
itinerary. There are two types of itinerary remarks:
Associated
Unassociated
In this section you will learn how to add, display, change, and delete associated and
unassociated itinerary remarks. You can create a maximum of 5000 characters for
combined associated and unassociated remarks fields.
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Associated Remarks
Associated remarks are itinerary remarks you create and associate to a specific
segment in a Booking File. When you generate an itinerary, associated remarks
appear immediately after the segment they reference. You can have up to 70
freeform characters per associated remark.
Note: When you add, change, or delete associated remarks, that information does
not go into the Booking File history.
Adding an Associated Remark
H/REMARKS
H/EIIR
ASK Travelport ID 8684
Click on the Associated tab from the Edit/Create Booking File Remarks dialogue box.
The itinerary displays, select the segment the remark needs to be associated with.
Example screen display:
Click the Add button and type the free text required and click the Save button.
Example screen display:
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The function identifier to add an associated remark is: RI. followed by S and the
segment number, and an asterisk * before the free text.
Example: RI.S2* PLEASE CHECK IN 3 HOURS PRIOR TO DEPARTURE
Note: To add one blank line, simply use the spacebar twice in the Free Text box
rather than typing any text.
Galileo numbers each line of associated remarks in ascending order, starting from
the first segment in the itinerary. For example, if you associate two remarks to
segment 2 and one remark to segment 3, Galileo displays them as associated
remarks 1, 2, and 3.
Changing and Re-associating Remarks
ASK Answer ID 8684
When you change specific segments or an entire itinerary, the alert ***ITIN RMKS
CANCELLED UNLESS REASSOC*** appears. The alert indicates that Galileo is holding
the remarks and will cancel them upon end transaction unless you re-associate them
to new segments.
To re-associate associated remarks when you change segments, use the following
steps.
Display the Booking File.
Enter: *XRI
Type the entry RIR. (Itinerary remark number) S (new segment number)
e.g. RIR.1S1
Unassociated Remarks
Unassociated remarks are freeform remarks you create for an itinerary that do not
associate to a specific segment. When you print an itinerary, unassociated remarks
appear at the bottom of the itinerary. You can have up to 70 freeform characters per
unassociated remark.
Note: When you add, change, insert and delete unassociated remarks, that
information does not go into the Booking File history.
To add an Unassociated remark you must access the Create/Edit Booking File
Remarks dialogue box and click the Unassociated tab.
Example screen display:
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Click the Add button, type the required free text in the Remarks text box.
Example screen display:
Click the Save button.
Displaying/Changing/Deleting Remarks
Itinerary remarks do not appear on the face of the Booking File. To view your
itinerary remark entries, you can display by selecting the *RI button.
The manual entry to display all associated remarks only, enter: *RIA
The manual entry to display all unassociated remarks only, enter: *RIU
Note: Associated remarks appear in segment order and unassociated remarks
appear in the order you entered them. For more information on how to display
itinerary remarks, refer to H/ITDI.
To change or delete Itinerary Remarks, access the Create/Edit Booking File Remarks
and select the Associated or Unassociated tab, depending on the type of itinerary
remark you want to change or delete.
Highlight the remark and overtype the information.
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To delete the remark, highlight and click the Remove button.
Example screen display for Associated Remarks:
Click the Save button.
Invoice Remarks
H/ITRM
Invoice remarks are often known as ticketing remarks and they transmit information
from Galileo to the back office accounting system and allow miscellaneous
information to print on the itinerary/invoice. The agency uses this information for
accounting, billing and reporting.
Galileo accepts up to 99 Invoice remarks per Booking File. Remark maximum length
is 65 freeform characters including the function identifier. Galileo does not edit any
remark, except for field length.
Adding Invoice Remarks
To add access the Create/Edit Booking File Remarks dialogue box and locate the
Invoice Remarks tab.
Example screen display:
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Select the type of invoice remark from the Selectable items drop-down and click the
Add button, then type the information in the free text area.
Hints display to help with unfamiliar formats.
Once you have added the information, click the Save button.
Example screen display:
There are numerous selectable items with pre-assigned formats, for additional
entries use the freeform text option to enter your own format.
Example screen display:
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Displaying Invoice Remarks
To display invoice remarks in a Booking File, click on the *DI button.
Changing/Deleting Invoice Remarks
To change or delete ticketing remarks, access the Create/Edit Booking File Remarks
dialogue box and select the Invoice Remarks tab. Alternatively, click the green
TRMK or line number of the remark in the PNR
Highlight the required remark and overtype with the new information.
To remove, highlight and click the Remove button.
Example screen display:
Click the Save button.
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Canned Remarks
H/ITCA
Canned Remarks are frequently used remarks pre-stored in a file created and
maintained by the agency secondary authorizer. You can choose remarks from the
file and use them on a customer’s itinerary.
Adding Canned Remarks
You add canned remarks to a Booking FIle using the Invoice Remark tab.
Select the Freeform Text option from the Selectable items drop-down, click the Add
button and then type in the free format area CR- followed by the canned remarks
numbers separated by the @ symbol. Enter the numbers in the order you want
them to appear on the itinerary.
Example screen display:
Click the Save button.
Displaying Canned Remarks
Even though only a secondary authorizer can make changes to the canned remarks
file, you can display the canned remarks file to see what canned remarks exist and
how they are numbered.
To display canned remarks, enter: RPFD/RMKS
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Changing/Deleting Canned Remarks
To change or delete canned remarks in the Booking File go to the Create/Edit
Booking File Remarks screen and select the Invoice remarks tab at the top of the
screen. Highlight the Canned remarks line and amend/delete as required.
Review Bookings
H/RB
Review Bookings are often known as Queue Minders and they help you with follow
up work needed for a Booking File, such as seat assignments and car and hotel
reservations. A Review Booking is a note added to a Booking File that places it in a
queue on a specific date along with instructions on what needs to be done. When
you add, change, and delete queue minders, that information is then stored as
Booking File history.
You can have up to 10 Review Bookings in one Booking File. Each Review Booking
can include a queue number, a date, and freeform text.
Note: For information on managing queues, see Module 13.
Adding Review Bookings
Access the Create/Edit Booking File Remarks dialogue box and select the Review
PNR tab.
Example screen display:
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Click the Add button, add the date you need to be reminded and a queue number.
Optionally you can enter an alternative pseudo city code, use cryptic entries in
terminal to add a queue category. Add text to identify why the Booking File has
been put onto the queue in the Text box.
Click the Save button.
Note: When adding a new review booking the system will prepopulate some of the
boxes with data, such as Queue 12 and your current Pseudo City Code and
tomorrows date. You can overtype this with your own information.
Example screen display:
Points to note:

Review Bookings can be added for a date no later than the last purge date of
the PNR and no sooner than tomorrow’s date.

Currently, the category box is greyed out and cannot be completed. Use
cryptic entries in the terminal window to add categories.
Example entry: RB.29JUL/0800/Q12*CMG*FREE TEXT
CMG indicates Category MG
The category must have been created to use this format.
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Displaying Review Bookings
To display Review Bookings in a Booking File, click on the *RB button.
Changing/Deleting Review Bookings
Access the Create/Delete Booking File Remarks dialogue box and select the Review
PNR tab. Alternatively, click on the green RBKG or the line number in the PNR.
To change, highlight the item and overtype the information.
To delete, highlight and click the Remove button.
Click the Save button.
Note: Review Bookings that contain a queue category may be deleted via this
method but not amended.
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Summary
In this module, you learned how to add the following optional fields to a Booking
File:

Form of payment

Frequent flyer

Seat assignment

Address and delivery

Service requests

Remarks

Review Bookings
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Module Review
1. What are the two types of address fields?
______________________________________________________________________________
2. Which of the following menu items would be selected when wishing to add Mileage
Membership to a Booking File?
_______________________________________________________________________________
3.
How many credit card vendors are there in the pre-populated vendor list?
_______________________________________________________________________________
4.
What is the difference between an associated and an unassociated remark?
_______________________________________________________________________________
5.
What is the difference between an SSR and an OSI?
_______________________________________________________________________________
6.
What will the following buttons display?
_______________________________________________________________________________
7. What are the steps to change the existing form of payment to indicate that the form of payment
is now check/cheque?
_______________________________________________________________________________
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You can keep information about your agency, corporate accounts, and your travelers
in Galileo Client Files. By having this information stored, you can move most traveler
data from the Client File directly into the Booking File. The three levels of Client
Files are:

Agency

Business

Personal
Module Objectives
Upon completion of this module, you will be able to:
Describe Agency, Business, and Personal Files.
Display Client Files.
Move Client File information into a Booking File.
Agency, Business, Personal Files
Agency, Business and Personal Files comprise the three levels of Client Files in
Galileo. Each Client File level can have a maximum of 200 lines.
Agency File
The Agency File contains information pertinent to your travel agency. There is one
Agency File for each pseudo city code and Travelport creates it. The Agency File
includes agency policies and procedures for common tasks, such as ticketing and
accepted forms of payment. It includes the agency’s phone number that moves to
the first Phone field in the Booking File.
Business File
The Business File contains information pertinent to your corporate accounts.
Business Files contain a business phone number for each corporate account and
related information, such as the form of payment and any applicable discounts.
Personal File
The Personal File contains information specific to your individual travelers. Personal
files contain the customer’s name, phone number, and address, preferred form of
payment, frequent flyer numbers, discount numbers, and meal and seating
preferences.
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Module 5: Working with Client Files
Displaying Profiles
You can display Agency, Business, and Personal Files. The function identifier to
display a Client File is: C*
The following tables list profile display formats.
To display:
Use this format:
Agency file
C*
Business file
C*ACME
Personal file
C*ACME-WILLIAMS
Client Files associated to an
active Booking File
*CL
List of Business Files
CLB
List of Personal Files
CLP/ACME (ACME = Business
file name)
To redisplay last active:
Use this format:
Client File
C*R
Business file
C*B
Personal file
C*P
Below is an example of a displayed Business File.
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The following table lists the components of this Client File screen.
Component
Description
EA7
Agency PCC.
GALILEO TRAINING
Travel Agency’s name
ESSO
Business file title
1
Line number
N
Line type (see next table for a list and
explanation of all line types)
/
Separator
ESSO OIL CORP
Line content – Name of file
Note: The information on lines that are
supposed to be copied into Booking Files
must be in valid Booking File format.
The following table lists all the possible line types and a description for each type.
Line Type
Description
Y (Yes)
When moving the Client File into a Booking File, Y
lines are copied by default.
O (Optional)
When moving the Client File into a Booking File, O
lines are copied only if requested.
N (Never)
When moving the Client File into a Booking File, N
lines are never copied. This line can contain free text.
B (Blank)
Blank line. Makes it easier to read the Client File or
divide sections.
R (Related)
The information on R lines is segment/name
associated. When moving the Client File into a
Booking File, R lines can be copied only if the flight
segments and names are already present in the
Booking File. They must be moved separately from
other Client File lines.
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Module 5: Working with Client Files
Below is an example of the list of Personal files associated to the ESSO Business file
(CLP/ESSO).
It is possible to access individual Personal files with the use of the mouse by clicking
on the titles shown in green.
Below is an example of a Personal file.
Note: The items presented in green may be clicked upon to carry out that function.
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Search and Move
You can also use the Travelport Smartpoint search and move functionality. Using the
function Identifier: SCF and the Personal title, you can search for a Personal title
without having to know the Business title it is attached to
Example: SCF ROYDEN
To display the profiles you can click on the green interactive title.
To move the client file into a PNR there are 3 options to move the BAR, PAR or both.
Click on the option you require to move the file.
Moving Client File Information into a Booking File
There are many ways to move Client File information into a Booking File ranging
from moving just one level through to all levels. This example will focus on the
following three ways:
From the Agency File only.
From the Agency File and a Business File.
From the Agency File, a Business File, and a Personal File.
The function identifier for moving Client File information into a Booking File, without
having the profile displayed, is: CMT
Agency File Move
To move your Agency File information into a Booking File, type CMT followed by a
slash (/), end item (+), asterisk (*), and your name and press Enter.
Example
CMT/+*SHARON
Business File Move
To move the Business File information, along with the Agency File information, enter
CMT, followed by a slash (/), Business File title, slash (/), end item (+), asterisk (*),
and your name.
Example
CMT/ESSO/+*SHARON
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Personal File Move
To move the Personal File information, along with the Business File and Agency File
information, enter CMT, followed by a slash (/),Business File title, dash (-),Personal
File title, slash (/), end item (+), asterisk (*), and your name.
Example
CMT/ESSO-ROYDEN/+*SHARON
Moving from a Displayed File
To move information from a displayed file, type CM followed by a slash (/), end item
(+), asterisk (*), and your name and press Enter.
Example
CM/+*SHARON
Moving Selected Lines from a Displayed File
To move selected line numbers from a Business File, first display the Business File.
Then enter CMB followed by the select move identifier /S/, end item (+), and the
individual line numbers or a hyphen (-) and the range of line numbers.
Example
CMB/S/+1+5-10
Note: You can move single lines or a range of lines.
To move selected line numbers from a Personal File, first display the Personal File.
Then enter CMP, followed by the select move identifier /S/, end item (+) and the
individual line numbers or a hyphen (-) and the range of line numbers.
Example
CMP/S/+3+6+9-11
To move Related lines from a Personal File, first ensure the flight segments have
been added to the Booking File and, also, that you copy the name before copying
the R line. For this type of line, passenger association has to be specified in the
entry.
Example
CMP/R/P-1
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Client File Association
Moving data from Business or Personal Files to a Booking File creates an association
between the Booking File and the Client File.
When multiple Client File associations exist, the first associated Client File in the
Booking File is the default active Client File.
Client File Disassociation
Client File disassociation is the deletion of a Client File association from a Booking
File.
To disassociate
Use the following format
All Profiles from the Booking File
[email protected]
Single Client File 2
[email protected]
Selected Client Files (1 thru 3 and 5)
from the Booking File
[email protected]
When deleting Client File association, the system responds:
CLIENT FILE REFERENCE DELETED
Summary
In this module, you learned how to:

Describe Agency, Business, and Personal Files

Display Client Files

Move Client File Information into a Booking File
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For many travelers, the main factor influencing the decision of which flights to book
will be the fare charged for the journey. This is particularly so for leisure travelers
who are paying for the ticket themselves, but also increasingly important for
business travelers as many companies are trying to reduce travel costs.
When checking availability, each booking code represents a different cabin class or
fare type. On all flights a variety of fares are offered. Highest fares that are flexible
are termed normal fares. Those that are lower and less flexible are special fares.
Within each of these categories, there are different types of fares. The general
features of the most commonly used fare types are listed below.
These are general guidelines, and restrictions of each fare may vary, depending on
the route flown. The rules of each fare should be checked and passengers advised
of any restrictions.
Module Objectives
Upon completion of this module, you will be able to:

Identify different classes of service

Identify different fare types

Use basic International Fare Display formats

Display fare rules

Fare display using additional search qualifiers

Use follow-up entries to update a fare display

Display historical fares
Identifying Classes of Service
Generally, airlines offer three main classes of service:

Economy class

Business class

First class
Some airlines may differentiate within a class, and in addition to the standard
service may offer a superior service within the same cabin.
However, not all airlines offer three classes - some have two and others may only
have one, and the classes offered may vary on different routes with varying aircraft
types.
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Economy Class
This is the main class of service offered and the service provided at the airport and
on board may vary from airline to airline.
Business Class
For most airlines, this class is a superior economy class, offering speedier airport
check-in, airport lounge facilities, more comfortable on-board seating, superior meal
service and in-flight entertainment.
First Class
This is the premier class offered by airlines, and they usually provide individual
check-in facilities, airport lounge facilities, superior seating and meal service and
individual in-flight entertainment.
Identifying Fare Types
Generally there are two categories of airfares, normal fares and special fares.
Normal fares are available for all classes of service and are flexible and therefore
more expensive. Generally normal fares are valid for one year. Special fares have
many restrictions attached to them, such as minimum stay restrictions or advanced
purchase requirements. In general they are less expensive.
Different fare types apply in different markets, but they typically fall into the
following categories:

Normal fares

Point to point fares

Excursion fares

APEX fares

PEX and Super-PEX fares
Normal Fares
Normal fares are flexible, and there are no routing, stopover, advance purchase or
refund restrictions. They may be re-routed without restriction and purchased on a
one way or round trip basis. Generally normal fares are valid for one year.
The class of service normally appears on its own as the fare basis, e.g. Y, C, F, R,
although Y1 or J1 may be used to indicate the highest fare level, and YOW or YRT to
identify one way or round trip fares.
Note: The class of service may be followed by a seasonal indicator, e.g. YL (economy
low season)
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Module 6: Fare Display
Point to Point Fares
Point to point fares may be seen in any class and allow the passenger who wishes to
travel directly from point A to B to do so. There are usually no advanced booking
requirements, or refund restrictions. Routing is usually limited to direct flights,
although connecting flights may be available, providing no stopovers are made.
Fares may be sold on a one way or round trip basis. Round trip fares are normally
valid for a year provided there are no seasonal restrictions.
The code 2 or 3 may appear at the end of the fare basis, e.g. Y2, C3, and SLX2.
Excursion Fares
Reservations for excursion fares may normally be changed, subject to minimum and
maximum stay requirements. They may normally be purchased at any time, and
sold on a return basis. Routing and stopover requirements are generally flexible,
and there are usually no refund restrictions.
The code E or EE is found at the end of the fare basis followed by the maximum stay
in terms of days or months, e.g. YLEE14 or BEE3M.
APEX Fares
Reservations for Advance Purchase Excursion (APEX) fares usually may not be
changed without a penalty, and there is often some type of refund restriction.
Usually no stopovers are allowed and direct flights are used. They are normally sold
on a return basis, and have a minimum and maximum stay requirement.
The codes AP, AN or AB are normally included in the fare basis.
PEX and Super-PEX Fares
These are Public Excursion fares and have the same restrictions as APEX fares but
may be purchased at any time. Usually no stopovers are allowed and direct flights
are used. There are minimum and maximum stay requirements, and they are
normally sold on a return basis.
The codes PX or SX are included in the fare basis.
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International Fare Display
H/FARES
ASK ANSWER ID 8598
A basic fare display entry returns all published fares between two cities. The Galileo
fare display defaults to show both return and one way adult fares for participating
airlines.
Fares are displayed in low-to-high order, with round trips assessed at their halfvalue. When one carrier’s fare is identical to another, the displays will be
randomized on subsequent entries.
The basic input to display fares from one city to another is FD followed by the city
pair and date of travel, which may be entered in any order.
Example entries:
FDLONLAX27MAY
FD27MAYLONLAX
Either of these inputs will display the same list of fares in fare display.
Example screen response:
Note: Scroll down using the scroll bar to display additional fare options.
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The following table lists the components of the fare display.
178
Component
Description
FD27MAYLONLAX
Tab displays the fare display format.
FARES LAST UPDATED 09 DEC
09:50AM
Date and time of most recent fares update.
LON - LAX DEPART 27MAY
Details of tariff display response. Repeat of
particulars.
MPM 6544 AT
Maximum permitted mileage and global indicator.
PUBLIC/PRIVATE FARES FOR
EA7
Public and private fares for PCC EA7.
USD CURRENCY FARES EXIST
Alert that USD fares exist for this city pair
CX
FARE GBP
FARE BASIS
C
AP
MIN/MAX
SEASONS….
MR
GI
DT
Column headers:
Carrier
Fare and currency code
Fare basis code
Booking class code
Advance purchase requirement
Minimum and maximum stay requirements
Seasonal restrictions
Mileage/routing indicator
Global indicator
Day/time flight restrictions
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Fare Rules
H/NOTES
H/FUFN
To display the fare rules from the fare display, click on the relevant fare basis code
displayed on screen. This will display all rules for the specified fare.
Example screen display:
Note: Click <<Back to Fare Display>> to return to the fare display.
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Displaying the Penalties Rule
Click on the fare to display the penalties that apply to that fare.
Example screen response:
To view more penalty information, use the scroll bar to scroll down.
Note: Click <<Close>> to close the rule display.
Advance Purchase Information
To view the Advanced Purchase information, click the relevant Advance Purchase
column.
Example screen display:
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Booking Class Information
Check the booking class when different carriers are participating in an international
itinerary.
Refer to the following fare display for primary carrier QR, for fares between DOH
and SYD. The passenger wishes to travel via PER. To check which class of service to
book for the fare on line 1, with secondary carrier QF for the PER to SYD sector, click
the Class.
A ‘Booking Classes’ dialog box will open offering the options to display booking
classes or display booking classes for secondary carrier.
Display booking classes - displays the booking code for the selected fare.
Display booking classes for secondary carrier - displays booking codes for the
secondary carrier QF, from the primary carriers’ (QR) fare display.
Select Display booking classes for secondary carrier and enter the secondary
carrier’s two-character airline code. Then click ‘proceed’.
Example screen display:
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Example itinerary:
Routing and Mileage Information
If a routing fare is identified in fare display, it is possible to display the applicable
routing for that fare.
Refer to the fare display below, for fares between London and Melbourne on BA.
Fares displayed on lines 1-14 are route fares, indicated by the R in the MR column.
Example screen display:
To display the permitted routing for the fare on line 1, click the R in the MR column.
Example screen display:
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Note: Where no carrier code is shown between two city codes on the routing the
primary carrier is required for that part of the journey.
Any carrier code or city code separated by a / indicates alternatives, e.g. LON-TYO
(QF/JL) SIN-SYD (BA/QF) MEL
If a mileage fare is identified in the MR column of the fare display, it is possible to
display the maximum permitted mileage and mileage surcharges by selecting M.
Example screen display:
Note: Min / Max stay may also be displayed if applicable, along with seasonality,
global indicator information and date/time restrictions.
Fare rules may also be accessed from fare display using Galileo command entries.
The table below lists some of the most frequently used formats.
Explanation:
Format:
Display the menu of paragraph headings for the fare on line 5 of
the fare display.
FN*5
Display paragraphs 0, 6, 15, 16 and 17 from the paragraph menu.
FN*P0.6.15-17
Return to the menu of paragraph headings.
FN*5
Display all rule paragraphs for the fare on line 5 of the fare
display.
FN*5/ALL
Return to fare display screen.
FD*
Display the routing options for the fare on line 1 of the fare
display.
FR*1
Display the maximum permitted mileage and mileage surcharge
information for the fare on line 8 of a fare display.
FM*8
Check which booking class is required for the fare on line 1, for
secondary carrier QF.
FDC*1//QF
Display a rule summary for city-pairs where ATPCO is the fare
supplier.
FN*2/S
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Fare Display Search Qualifiers
H/FD
A more appropriate fare display may be obtained by using search qualifiers.
Search qualifiers may be input in any order, and may be used in two ways:

As part of the initial fare display input

To update an existing display

Carrier Qualifier
The system default is to display fares for all carriers. The carrier qualifier may be
used to limit the display to that of a specified carrier.
Example entry: FD10JUNLONHKG/CX
Example screen response:
Points to note:
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
Only fares for CX are displayed. A maximum of three carriers may be
specified in a fare display entry.

Specified carriers may be added to an existing fare display with a follow up
entry: FD/CX/BA/SQ

Carriers may choose to have IATA fares suppressed when their fares are
displayed.

Carrier coded fares show their correct booking class code, but IATA fares
show only a generic booking class code. The display must always be
changed to that of the required carrier to obtain the correct booking class
code.
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Journey Type Qualifier
The system default displays both one way and round trip fares. The journey type
qualifier may be used to limit the display to either a one way or round trip fare
display.
Example entry: FD22MARPERSYD-OW
Example screen response:
Points to note:

Only one-way fares are displayed.

Round trip fares may be displayed by using the qualifier –RT

The journey type qualifier may be added to an existing fare display with a
follow up entry: FD–RT or FD–OW

The warning UNSALEABLE FARES at the top of the screen indicates that
additional fares exist, which may not be sold at your agency location
Passenger Type Code Qualifiers
H/PTC
Adult fares are displayed as the system default. When a fare is required, other than
an adult fare, a passenger type code must be used.
3-character standard passenger type codes and descriptions defined by ATPCO are
available. Passenger type codes and descriptions may be displayed using the
following entries.
Explanation:
Format:
Display a complete list of codes and descriptions
PTC
Display a list of codes and descriptions beginning with
the letter U
PTC/U
Search for a code by description.
Note: All passenger type codes/descriptions that match
the word are displayed.
PTD/STANDBY
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Passenger type codes with age requirements
When requesting fares for some passenger types you may need to specify the age of
the passenger within the passenger type code. The input will vary depending on the
way the airline has filed the fare.
For example:
Explanation:
Passenger Type Code:
Accompanied child
CNN or C08 (age 8)
Senior citizen with age requirement
SNN or S65 (age 65)
Military child
MNN or M05 (age 5)
Example entry: FD14JUNLONKUL/MH*CNN
Example screen response:
Note: Only child fares are displayed. The passenger type code CNN appears below
the fare amount along with the ticket code TC:NLBC6GBCH.
A ticket code will replace the Fare Basis Code when printed on the ticket.
A maximum of six passenger description codes may be used in one entry.
Example entry: FD30MAYNBOLOS/ET*ADT*CNN*INF
Example screen response:
Note that fares are displayed for all three passenger types. However as fares are
displayed in low-to-high order, the infant fares generally appear first.
Use the scroll bar to scroll down and view more fare options.
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Fare Basis Code Qualifier
Infant fares are shown at the top of the screen, as they are the lowest fares. It is
possible to move down (MD) through the list to find the corresponding child and
adult fares, but time-consuming.
An easy way to find the adult and child fares corresponding to the infant fare is to
use a follow-up entry to modify the fare display using the selected infant fare basis
code.
Example entry: [email protected]
Screen Response:
Note: Infant, child and adult fares are displayed for the specified fare basis code.
Combining Search Qualifiers
Search qualifiers may be used to display a more appropriate choice of fares. Multiple
search qualifiers may be used in combination, and may be used in any order.
Example entry: FD12JUNLONJNB-RT*ADT*CNN/[email protected]
Example screen response:
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Fare Display Search Qualifiers Formats
The following fare display qualifiers may be used to request a more specific display.
Format:
Explanation:
/QF
Specified carrier
-OW
-RT
Type of fares – one way and round trip
*ADT
*CNN (or) C08
*INF
Passenger type – adult, child and infant
-B
Fares with booking class B (carrier required)
@C
Business class fares only (@F for First class)
@YPX3M
Specified fare basis only
.EH
Travel via eastern hemisphere
:P
Private fares only
:C
Net fares only
-PRI-ACCT
With specified account code
/X
High to low order
.T29JUN13
Specify a ticketed date in the fare display entry, to check
historical fare information
Fare Display Follow-up Entries
Once a Fare Display has been requested, follow-up inputs can be made to update
the initial request, rather than inputting the whole entry again.
The use of follow-up inputs results in a new Fare Display, reflecting the new
requirements.
Format:
Explanation:
FD-OW
Updates the previous fare display to show one way fares
only.
FD29MAY
Updates the specified date of the previous fare display.
FD/TG/SQ
Updates the previous fare display to show fares for Thai
Airways (TG) and Singapore Airlines (SQ).
FD–RT*CNN (or C08)
Updates the previous fare display to show round trip fares
for a child.
FDOSYD
Updates the origin city of the previous fare display to show
Perth.
FDDSIN
Updates the destination city of the previous fare display to
show Singapore.
[email protected]
Updates the previous fare display to show the YEE6M fare
only
[email protected]
Updates the previous fare display to show business class
fares only
Note: FD* redisplays the active fare display.
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Historical Fare Display
ASK ANSWER ID 1069
There may be instances when you need to confirm what the fare rules were on that
date that a ticket was issued. For example before exchanging or refunding a ticket.
A historical fare display entry must be used, in which the airline, the travel date and
the ticketed date must be specified.
Example entry: FD20MAR13LONBKK/TG.T25MAY14
Example screen response:
Once historical fares have been displayed, the fare information can be viewed by
clicking on the fare basis or using the standard Galileo entries.
Note: Historical fares can be displayed for up to one year prior to the current day.
Summary
In this module, you learned how to:

Identify different classes of service

Identify different fare types

Use basic International Fare Display formats

Display fare rules

Fare display using additional search qualifiers

Use follow-up entries to update a fare display

Display historical fares
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Module Review
1. What is the maximum number of passenger type codes that can be used in a fare display entry?
2. Which search qualifier should be used as part of a fare display entry when searching for Net
Fares?
3. What is the entry to update the fare display to show only business class fares?
4. What would the following entry be used for? FDDSFO
5. Mr. Beckett calls to inquire about the roundtrip airfares from London to Toronto. His family
wants to depart on the 10th of next month and return three weeks later. What is the format to
request a fare for those dates?
a. Mr. Beckett indicates that he prefers to fly on Air Canada. What is the format to update the
fare display to show Air Canada fares only?
b. What is the fare basis code for the lowest published Air Canada fare?
c. What is the penalty for changes on this fare?
d. What discount do children and infants receive on this fare?
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Travelport 360 Fares provides quick and accurate pricing for air segments, and fares
are updated several times a day to ensure accurate fare quotes.
The system is designed to quote a fare for a maximum of 16 segments and a
maximum of 8 fare components. Fares for a maximum of 99 passengers may be
quoted in one entry for a maximum of 4 passenger types.
Module Objectives
Upon completion of this module, you will be able to:
Identify Galileo pricing assumptions
Identify pricing options
Display fare rules
Fare quote an itinerary using pricing modifiers
Galileo Pricing Assumptions
The Galileo system makes several assumptions when you price an international
itinerary:

All passengers in the booking require fare quotes

All passengers are adults unless an infant or a specific passenger type code
has been used when the name field was added

All segments are to be quoted

Ticketing to take place on the same date as the fare is quoted or within the
guarantee limits

Sale and ticketing to take place in the country of the terminal location

A stopover is assumed where connections are 24 hours or more for
international travel and 4 hours or more if the journey is within North
America

Passengers are not exempt from any ticketable taxes
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Fare Quote as Booked
H/FQ
Ask Answer ID 8598
After you sell the flights, you must fare quote the itinerary. The function identifier
to price an itinerary is: FQ
This quotes the lowest fare in the class booked.
Example itinerary:
Example Entry: FQ
Example screen response:
The system quotes the lowest applicable fare for the booked itinerary. The fare
quote is automatically filed in the Booking File provided there are names present.
The fare, taxes and total are displayed individually.
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Additional fees, e.g. credit card may apply:
The carrier may offer additional services such as seats or bags:
The cost and baggage allowance for each segment is displayed. In this example for
travel between Amsterdam and Madrid there is no free baggage allowance.
However, the passenger can pay 30 euro for the first bag and 70 euro for the second
bag.
To access the rules on the fare quote click on Display Rules:
Note: Any regions who do not use Automatic Plating carrier logic will receive the
response “UNABLE TO FILE - NEED PLATING CARRIER” in the last line of the fare
quote. It is necessary to add /CXX at the end (where XX is the plating carrier). For
example, enter FQCBA or FQBBCBA.
The following table lists the most frequently used pricing options.
This option:
Prices itinerary at:
FQ
Lowest fare for the class of service sold per passenger in the
Booking File. For example, if you sell segments in Y class, the
Galileo system quotes the lowest available Y fare.
FQBB
Best Buy available per passenger in the Booking File.
FQBB++-AB
Fare quote the lowest fare in the cabin booked for the
corresponding class of service, e.g. out in business class and
returning in economy class.
FQBB++-PREME
Lowest applicable fare in Premium economy class
FQBB++-FIRST
Lowest fare available in First class
FQBB++-BUSNS
Lowest applicable in Business class
Filed Fares
H/ FF
The fare quote is only visible in its fare quote format immediately after the fare
quote entry. When you display the booking after you have fare quoted it, a Filed
Fare button is displayed.
Example Booking File:
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To view the Filed Fare enter *FF1 or click the *FF button.
Example entry: *FF1
Example screen response:
Note: The fare quote will remain in the itinerary until it is cancelled.
The following table lists the key components of the FQ response.
Component
Description
FQS1-2
Fare quote segments 1-2
AP 15 July*
Agent alert and date of fare quote
LAST DATE TO PURCHASE TICKET: 22JUL13
Latest date to purchase ticket for
this fare
G 15 JUL
Guarantee until midnight on 15th
Jul. Computer generated price and
date of fare quote.
AMS KL MAN 155.14HSRNL KL AMHSRNL
155.14 NUC 310.28END
Linear fare construction and
segment fee
END = end of fare construction
Fare326.00 euro TAX
Fare Basis code
Baggage and Not valid before and Not valid
after
Base fare, taxes, and total fare
ZP – USA flight segment tax
XF – Passenger Facility Charge (USA
airport tax)
NONENDO/NON REF
Endorsement box specifications
T P1S1-2/ET/CKL
Ticketing line
Note: If FQ is entered three times there will be three identical filled fares in the
Booking File. However, the system will not let you end transaction as it will see that
duplicate filed fares exist.
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To view all filed fares in a booking, enter *FF or click the FF button in the PNR Viewer
window.
Example screen response:
In this example, the Status on FQ1 displays “I” for Invalid. This fare was for the
original class of service and was guaranteed. When the class was rebooked and the
new fare quoted it invalidated FQ1 and quoted the new lower fare with a “G”
Guarantee status.
To cancel the filed fare if it is no longer required, enter FX1
Example entry: FX1
Example screen response:
Note: You must cancel any duplicate fares before you end transaction.
Other filed fare entries:
Format
Action
Display all filed fares
*FF
Display in detailed Linear
format
*FF1 or *FF1P2
Ticketed
Filed fare field will automatically be updated when a
ticket is issued
Cancelled
FX1
FX1.3.5
FX1P2.4
FXALL
Restore fare for re-ticketing
[email protected]
Amended
FF1BG40K
Note: The free baggage allowance may be amended
without altering the guarantee status of the fare. Other
areas of the fare may be amended using manual fare
build entries
Cancel filed fare 1
Cancel filed fare 1, 3 and 5
Cancel filed fare 1 passenger 2 and 4
Cancel all filed fares
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Fare Quote Best Buy (FQBB)
H/ FQBB
The FQBB format prices an itinerary for your customer at the Best Buy fare available
for the itinerary as booked.
To price the best buy for this itinerary, enter FQ followed by the letters BB (Best
Buy). This booking has already had a basic Fare Quote (FQ), and the fare has been
filed. To view any lower priced alternative fare, enter: FQBB.
Example screen response:
The following table lists the key components of the FQBB response.
Component
Description
LOWEST FARE AVAILABLE FOR THIS
ITINERARY
Advises of the lower fare in the
alternative class
Any additional charges, e.g. credit card
Additional services, seats or bags
FQBBK
Agent alert to rebook segments.
Use the tab stop to rebook the same
flights in the correct class of service for
the lowest available fare, or enter FQBBK.
The FQBBK format automatically cancels the booked flight segments and resells
them at the lower fare.
Points to note:
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
Use the FQBBK entry after FQBB to update the classes and file the fare.

Redisplay the Booking File after the FQBBK entry to allow the Galileo system
to renumber the itinerary.
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Example screen response to FQBBK:
The Galileo system automatically rebooks the itinerary in the lower class.
The following table lists the key components of the FQBBK response.
Component
Description
FQBBK
Pricing format.
REBOOK SUCCESSFUL
Agent alert indicating automatic rebook status.
Note: If lowest fare already booked, NO REBOOK
REQUIRED alert appears.
Fare Quote Best Buy in Cabin
If the itinerary is booked in different classes, FQBB will return the lowest fare in
economy class.
In the following booking, the passenger requires the lowest fare in economy class (Y)
on the outbound flight and in Business (J) class on the inbound flight.
Entry FQBB++-AB
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Example screen response to fare quote best buy as booked entry:
The system has offered T class on the outbound flight, which is the lowest fare in
economy class, and in Z class in the business class cabin on the return flight, which is
the lowest available fare in the business class cabin.
Working with Branded Fares
You can access Branded Fares and Ancillaries from a fare quote.
Refer to the following example Booking File.
Fare quote as booked.
Enter: FQ
Example screen response:
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Click on the price in green to display the Brands and Ancillaries screen.
Note: If you hover over the price, hover text states ‘Branded fares are available, click
to view’.
Example screen response:
Note that the ‘FARE QUOTE’ button is disabled as the fare is already stored in the
Booking File.
If you select a brand for a higher fare, the total is adjusted, and the FARE QUOTE
button made active.
Refer to the following screen example.
When the choice has been finalized, press FARE QUOTE to display a summary with
the final price.
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Example screen display:
The Summary screen shows the new class of service in which the flight will be
rebooked.
In addition, when you click on REBOOK, Travelport Smartpoint will rebook the new
class of service and store the new fare in the Booking File.
Note that Branded Fares and Ancillaries may be accessed when the price is shown in
green after FQ, FQBB, FQBA or FQBC formats.
Displaying Fare Rules
After pricing an itinerary, you can access the Galileo system for detailed fare
information. Automated fare rules display subjects, such as the type of penalty that
may apply or advance purchase requirements. You can see a rule summary or a rule
category on a specific subject (refer to Module 6).
You can display fare rules if you have priced the itinerary using FQ or FQBB. The fare
rules screen identifies the types of rules and restrictions that govern the fare, such
as penalties that may apply, advance purchase requirements, and blackout dates.
From this screen, you can display the rule category that provides more detail about
that particular rule.
Click on Display Rules
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Note: The Galileo system displays the rule for the most restrictive fare used in the
itinerary.
It is also possible to display the Filed Fare and click on the relevant component or
fare basis the system will then display the relevant rules.
You can scroll through all the fare details. If there are two separate fare bases or
fare components, then you can click back to the fare components and select the rule
for another component.
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Fare Quote Status Codes
Ask Answer ID 278
The following Fare Quote status codes are used in the Galileo system.
Fare Quote Status
Explanation
A
Airline Private Fare
B
Input manually by agent
C
Computer generated
G
Guaranteed Fare
I
Invalid as a result of itinerary/class change
M
A manual fare. Pricing modifier was used to obtain the fare
N
Fare no longer 'guaranteed' as fare not ticketed within the
required time period.
P
Agency Private Fare
R
The fare has been restored for re-ticketing
X
Expired fare
Fare Quote status codes are the source of reference for determining if a fare quote
has been automated by the Travelport 360 Fares system.
Travelport will investigate an automated ticketed fare produced by Travelport 360
Fares on the Galileo reservation system that results in an ADM to your agency, if the
Fare Quote status code is 'A', 'C', or 'G'.
In addition, the Fare Quote status code 'P' will be considered for investigation if the
fare has been marked up/down via the Agency Private Fares product.
Pricing Modifiers
You can override any of the Galileo pricing assumptions to define your request. You
can use pricing modifiers with any FQ or FQBB entry.
This section describes how to use and combine the following pricing modifiers:
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
Name select

Segment select

Passenger type

Discounts

Booking Identification Code
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Name Select
The name select pricing modifier overrides the assumption that all passengers are
adults and priced the same. Individual passenger fare breakdowns appear in the
order requested.
Note: Infants are ignored unless name selected with an adult. The name select
modifier is: P
To fare quote the itinerary exactly as booked for Passenger 2 only, enter FQ followed
by the name select modifier (P) and the first Name field, second passenger.
To fare quote multiple passengers, the . (dot) is equal to plus and the – (dash) is
equal to through to.
Example: FQBBP1-3.6 will Fare Quote Best Buy for passengers 1, 2, 3 and 6.
Example: FQP2 will fare quote passenger 2
Segment Select
The segment select pricing modifier overrides the assumption that you want to price
all segments.
The segment select modifier is: S
You can use this modifier to price a single segment, a segment range, or selected
segments.
Single segment
To price segment 2 of the itinerary as booked, enter FQ followed by the segment
select modifier (S), and the segment number.
Example entry: FQS2
Segment range
To price segments 1 through to 2 and segment 5.
Example entry: FQS1-2.5
Note: All segments within the range must be air segments.
To price segments 1, 2, 3 and segment 5, 6, 7, 8
Example entry: FQS1-3.5-8
Selected segments
To price segments 1 and 4 as booked, enter FQ followed by the segment select
modifier (S), segment number 1, end item (.), and segment number 4.
Example entry: FQS1.4
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Passenger Type Codes (PTC)
HELP PTC
It is not normally necessary to include a passenger type code as part of the fare
quote entry as it can be incorporated into the name format.
However if it is omitted from the name field, the system will assume all passengers
are adults (with the exception of infants, who are specifically identified in the
Booking File).
You can add a two-digit age to the PTC if there is an age restriction. The entry can
also be used with FQBB.
This booking is for one adult, one child and one infant:
Example entry: FQ
Example screen response to FQ entry:
The system will apply the child discount if the PTC is entered in the name field. It is
recommended that the passenger numbers be in ascending order.
If there is no specific fare for the passenger description code requested then the
system will default to the applicable adult fare. This will be reflected in the
passenger description (PSG DES) and a warning message will appear below the grand
total of the fare quote response.
Passenger description codes that require a specified percentage discount such as RP
(reduced price), result in a fare quote with FQM (Manual status) and fares are not
guaranteed. The system simply discounts an adult fare by the percentage specified
but does not validate that the percentage is correct or that the fare is permitted for
the itinerary.
Passenger Type codes and descriptions may be displayed using the following entries:
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Explanation
Formats
Display a complete list of codes and descriptions
PTC
Display a list of codes and descriptions beginning with the letter E
PTC/E
Search for codes by description, all passenger type codes which
match the word are displayed
PTC/Standby
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Passenger Type Codes with an Age Requirement
If an airline has not filed any age restriction and standard rules apply, then the
passenger type codes such as CNN,SNN may be used in the fare quote, e.g. FQ*CNN
or FQ*SNN
However if an airline has filed an age restriction, NN must be replaced by the age for
fare quote purposes, e.g. FQ*C10 or FQ*S65. The age entered is validated against
the age restriction in the fare rule.
If the PTC has been included in the name field, it is not needed when you price. If it
is used, then it will override the PTC in the Name field.
Discount
There may be some instances when your passenger qualifies for a discount, you can
use discount modifiers to price the itinerary.
Percentage discount
To price the itinerary with a percentage discount off the base fare, enter FQ
followed by an asterisk (*), the reduced price modifier (RP) and the percentage
amount.
Example entry: FQ*RP25
Note: You can apply a discount up to a maximum of 100%.
The following screen prices an itinerary with a 25% discount.
Example screen response to FQ*RP25 entry:
Amount discount
To price the itinerary with an amount off the base fare, enter FQ followed by an
asterisk (*), the fare amount modifier (FA) and the amount.
Example entry: FQ*FA100
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Booking Identification Code
The Booking Identification Code (BIC) modifier prices all segments at a specific class
of service. You can use this modifier to request a fare quote using a specific class of
service for the entire itinerary or for a segment or a range of segments for all or
specific passengers in the Booking File.
The Booking Identification Code modifier is:
Example entry: FQ.Y
The Galileo system prices the itinerary in Y class (full economy class).
Example entry: FQ.C
The Galileo system prices in C class (business class).
Combining Pricing Modifiers
You can combine pricing modifiers to override multiple assumptions. Pricing
modifiers can be specific to a name or segment.
After entering the first modifier, enter additional modifiers separated by a slash (/).
Refer to the following example to Fare Quote Best Buy segments 1 and 4 for
passenger 1 only, and reduce the base fare by 10%:
Example entry: FQBBP1/S1.4*RP10
Example screen response:
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Summary
This module described the formats you need to price and store the fare in the
Galileo system.
Specifically, you learned how to:

Identify Galileo pricing assumptions

Identify pricing options

Display fare rules

Price an itinerary with pricing modifiers
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Module Review
1. Identify three assumptions Galileo makes when pricing an itinerary.
2. What is the format to find the lowest price when the reservation is booked in first class?
3. Describe the type of fare quote you receive as the result of a FQBB entry.
a. Lowest fare available for all cabins
b. Lowest fare displayed regardless of availability
c. Lowest fare displayed for the cabin selected only
4. What is the format to price segments one and four only at the best buy fare?
5. What does the fare status code “X” indicate?
6. What is the Passenger Type code ACC?
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The Galileo system is capable of quoting most fares automatically. However, there
are occasions when this is not possible or when you may elect to use a non-system
fare. In these situations, it is possible to enter the fare manually, in order that
automatic ticketing can take place.
Module Objectives
Upon completion of this module, you will be able to:

Create a Manual Fare Build for a single passenger

Create a Manual Fare Build for a multi-passenger Booking File

File manual fares

Amend filed fares

Restore filed fares
Creating a Manual Fare Build
The likely situations in which you will need to enter fares manually are:

Consolidated/Negotiated fares

Fares marked with an X in a Fare Display, e.g. round the world

Re-routing fares

Fares obtained from airline GIS pages, e.g. air passes
There are three basic steps in the process:
Create the Manual Fare Build
FBC
Update/Amend the data
File the Manual Fare
FBU
FBF
Once a Booking File has been created or retrieved a Fare Build Screen must be
created in order to construct a manual fare.
Refer to the following Booking File:
Take the following steps to create a Manual Fare in the Booking File.
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Step 1: Creating the Fare Build
It is good practice to get the accurate tax information. You can obtain tax
information directly from the airline, or by entering FQTE-00 it will give the Tax
without the fare on the itinerary making it much easier to enter the Tax information.
Entry: FBC
Fare Build Create
Screen response:
Note: This is not a Fill in Format screen. All the entries are made at the bottom of
the screen and are then placed automatically by the Galileo system into the
appropriate place on the Fare Build Screen.
The creation of a Fare Build Screen assumes all passengers and all segments are to
be associated to the same fare. If there are different passenger types, or if the fare
is only required for certain segments, the manual fare build screen can be created by
passenger and/or segment relating.
Format:
Explanation:
FBCP5
Fare Build Screen for passenger 5 only
FBCP3-5
Fare Build Screen for passengers 3 through to 5
FBCS2-3
Fare Build Screen for segments 2 and (through to) 3
FBCP2/S2-3
Fare Build Screen for passenger 2, segments 2 and 3
It is also possible to create a manual fare build screen for a particular passenger
description code.
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Format:
Explanation:
FBCP5*C08
Fare Build Screen for passenger 5, description as child aged 8
years.
FBCP2*C08.1
Fare Build Screen for passenger 2, description as child aged 8
years, plus passenger 1 adult.
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If no passenger description codes are used the system will default to adult or infant,
if infant has been specified in the name field.
The plating carrier can be added to the beginning or the end of the FBC entry, e.g.
FBCCMH or FBCP2-3/CAA. This is not mandatory and can be added once the fare is
filed and before ticket issue.
Take the following steps to create the Manual Fare Build screen: FBCCVS
Entry:
Description:
FBC
Fare Build Create
C
Plating Carrier
Screen response:
Note: The @ symbol indicates a mandatory field.
The following table lists the Fare Build screen fields with descriptions and entry
examples.
Field
Mandatory?
Description
FB
YES
Fare basis code for each segment
FARE
YES
Total base fare of the ticket (local currency, of country
of origin).
TTL
YES
Total Fare including taxes
FC
YES
Fare Construction (NUCs)
ROE
YES
Rate of Exchange (NUC to local currency)
TD
NO
Ticket Designator (sometimes used to identify
special/discounted fares, e.g. CH25 identifies a child
discount of 25%)
BG
NO
Baggage Allowance for each segment
NVB
NO
Not valid before date.
NVA
NO
Not valid after date.
EQ
NO
Equivalent Fare (used when dealing with fares issued in
a different currency)
TAX
NO
Taxes – Enter if applicable
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With the exception of the ROE field if any mandatory fields are omitted, you will not
be able to end the Booking File. All other fields are optional and may be completed
as required by the IATA ticketing standards.
Step 2: Entering Fare Information
The Fare Build Screen must be completed using Fare Build Update entries, which can
be entered one at a time or in string linked by the + key.
The entry to Fare Build Update is:
FBU Fare Build Update
Example of updating the Fare Basis: FBUFB/YAHPX
Entry:
Description:
FBU
Fare Build Update
FB
Code for item to be updated (Fare Basis)
/
Separator
YAHPX
Information to be entered (the fare basis code)
Screen response:
The system clears the screen when making this response, so you must make a
display entry if you want to recall the Fare Build Update screen.
To redisplay the Fare Build screen, make the entry: *FB
Screen response:
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Here are some examples of adding/updating the mandatory fields for this Booking
File. Entries can be made in any order, not necessarily the order shown on the Fare
Build Screen:
Entry:
Description:
FBUBG/1PC
Baggage allowance
FBUFARE/GBP1156.00
Fare amount
FBUROE/0.647533
IATA rate of exchange
FBUFC/LON VS NYC 892.61Y2 VS LON
892.61Y2 NUC1785.22
Fare Construction
FBUTTL/1516.75
Total Fare (including taxes)
FBUFB/YFFWGB
Fare Basis
FBUNVB/15APR14
Not valid before date
FBUNVA/15APR14
Not valid after date
FBUTAX1/69.00GB+TAX2/39.75UB+TAX3/ Taxes
213.00YQ+TAX4/1.70AY+TAX5/22.80US+T
AX6/3.60YC+TAX7/3.00XF+TAX8/3.30XA+
TAX9/4.60XY
Note: TTL will be added automatically by the system, once fare and taxes have been
input. You only need to make an entry in this field if an amendment has been made
to the fare or taxes and the total amount needs to be recalculated.
In these cases it is recommended to remove the Total and let the system calculate
the new amount with the use of FBUTTL/
Any of the entries may also be strung together using the + symbol.
Example entry:
FBUFB/YFFWGB+BG/1PC+FARE/GBP1156.00+TAX1/69.00GB+TAX2/39.75UB+TAX3/
213.00YQ+TAX4/1.70AY+TAX5/22.80US+TAX6/3.60YC+TAX7/3.00XF+TAX8/3.30XA
+TAX9/4.60XY
Example screen response:
Add/update a maximum of 20 taxes.
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Endorsements can also be added as part of the fare build process, even though they
are not actually part of the FB screen. They must be entered separately from other
FBU entries.
Example: FBUEB/NO REFUNDS NO CHANGES
The FB, NVB, NVA and BG entries can all be segment related.
Example: FBUBG1/23K+BG2–3/2PC
Explanation: Baggage is 23K for segment 1, and 2PC for segments 2 and 3
Note: The line number used in the segment related entries is the number shown on
the far right of the Fare Build Screen, which is not necessarily the segment number in
the itinerary. The Fare Build Screen ignores any ARNK segments for numbering
purposes.
FBUBG/NIL allows you to add nil value for baggage allowance.
Passenger Facility Charge
When completing the Fare Build Screen, you will need to pay particular attention to
the Passenger Facility Charge. The PFC was introduced by the USA Government in
1992 and allows some airports to collect a user fee from the passenger to fund
airport development. In addition to the tax entry for the PFC amount (code XF), it is
necessary to tell the system to which airports it applies.
The entry to add this information is in the same format, but it must be made on its
own, it cannot be made as part of a FBU string.
Example: FBUPFC/JFK4.5
Entry:
Description:
FBU
Fare Build Update
PFC
Code for item to be updated (Passenger facility Charge)
/
Separator
JFK4.5
Information to be entered (airport code to which tax applies – JFK, and
amount in USD4.50).
The system is not able to validate the city and value or that the PFC entry matches
the XF tax entry. It is therefore advisable to consult the tax pages for the current
amount to be charged for each airport using the entry: FTAX*PFC–XXX (where XXX=
three-letter airport code).
A maximum of four PFCs are allowed. When more than one PFC is to be added to
the ticket, all PFCs must be input as a single entry, using the USD amount, no matter
where the ticket is being sold.
Example: FBUPFC/JFK4.5BUF3DEN5PHL4.5
The PFC entry will appear on the Fare Build Screen in the Fare Construction line, but
can only be entered after completion of the fare construction and ROE entries.
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Below is an example of a completed fare build screen:
Note: The PFC (XF) is also repeated at the end of the Fare Construction line.
It is possible to display all of the taxes that have been entered.
Entry: *FBTAX
Screen Response:
Enter *FB to return to the main Fare Build screen.
Flight Segment Tax (US domestic journeys only)
US domestic journeys incur a tax with the code ZP. In a similar way to the PFC tax an
additional entry must be made in the fare build before it can be filed when a ZP tax
occurs.
Example entry: FBUTB1/ZPJFK3
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Step 3: Filing the Manual Fare Build
When the Fare Build Screen has been completed, it must be filed in order to save
your work.
The basic entry to file a Fare is: FBF
Fare Build File
However, there are a number of format options for filing a fare:
Format:
Explanation:
FBF
File current passenger screen.
FBFALL
File current passenger screen and the same details for all
remaining passengers. (See next section).
FBFCUA
File current passenger screen with plating carrier UA (if not used
in FBC entry)
FBFALL/CQF
File current and all remaining passengers with plating carrier QF.
Screen response:
To save the fare data, end the Booking File in the usual manner.
To redisplay the filed fare, the format is *FF
Screen response:
To display the filed fare in full, enter *FF1 or click the
Viewer window.
button in the PNR
Screen example:
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Multiple Passengers / Different Passenger Descriptions
When a Booking File is created for more than one passenger, it is important to
ascertain what type of passenger description they have, such as a child, prior to
proceeding to a Manual Fare Build.
Here is a Booking File with three adult customers:
Create a fare build
Entry: FBCCKL
Screen response:
The system has created a Fare Build Screen for each passenger. Note this one has a
top line showing P01 (Passenger 1) and 01 of 03, i.e. the first of three screens.
Once the first screen has been completed and filed (FBF), the next Fare Build Screen
would appear automatically for passenger 2 etc.
However, once the first screen has been completed, all remaining passengers with
identical fare information can be filed using one entry.
Entry: FBFALL
Entry:
Description:
FBF
Fare Build File
ALL
All passengers
Screen response:
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Similar logic applies when the passenger types are different. Using the previous
example, let us assume that passenger 3 is a 7-year-old child. As there are two types
of passenger, you must complete at least two Manual Fare Build screens.
You would think that the logical entry to arrange Fare Build screens would be:
FBCP1.2.3*C07
However, the system works logically and would show the screen for passenger 1
first. After completing the screen, the entry FBFALL could not be used because
passenger 3, a child, requires different Manual Fare Build details than the
information used for the other two passengers who are adults. You would need to
complete the second screen for the second adult, and finally complete the third
screen for the child.
Therefore, a more effective way to action this scenario is to start the entry with the
smallest group of passengers, in this case the child passenger.
Entry: FBCCKL/P3*C07.1.2
The Fare Build screen for the child would be presented first:
Once this screen has been completed and filed, using the entry FBF, the child’s fare
will be filed, and the first adult's (passenger 1) screen will appear.
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After completing the first adult screen, the entry FBFALL can be used to file the
same Fare Build information for all remaining passengers.
Using this process, all three screens will be stored under one filed fare in just two,
rather than three, transactions.
Note: In some cases, for instance Net Remit tickets, separate filed fares must be
created as separate ticket modifiers are added for each passenger description.
Example: FBCP1.2
This will present a Fare Build screen for both adults, known as filed fare 1. This can
then be updated and filed.
Example: FBCP3*C07
This will present a Fare Build screen for the child, filed fare 2, which can then be
updated and filed.
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Fare Build Ignore
During a Fare Build amendment, it may happen that changes are no longer required,
or you have made an error and want to start again.
To ignore the current Fare Build and cancel the transaction, enter: FBI
Screen response:
Amending a Filed Fare
A filed auto-quote or manual fare build can be retrieved at any time before ticketing,
and the various fields amended or deleted.
Display Fare 1 in Fare Build Format: *FB1
Use FBU entries as appropriate to amend the existing data.
Amending
The entry will just ‘overtype’ whatever is currently in the fare field.
Example entry to change all baggage to 20K: FBUBG/20K
Deleting
A field can be deleted by re-entering the first part of the Fare Build Update entry and
omitting any data after the oblique (/).
Example entry to delete all endorsements: FBUEB/
File the Fare Build: FBF
Note: Amending an Auto-quote fare through the Fare Build Update will change the
fare guarantee from either G or C to B. Baggage Allowance, Ticket Designators,
Endorsements and Taxes can be changed without losing the guarantee. (However
any changes to the FBUPFC/ and FBUTB1 entries will cause the guaranteed to
change to B).
The Baggage Allowance can also be amended and the original guarantee retained by
making the entry FF1BG30K.
Summary
In this module you learnt how to:
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
Create a Manual Fare Build for a single passenger

Create a Manual Fare Build for a multi-passenger Booking File

File manual fares

Amend filed fares

Restore filed fares
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Module Review
1. What is the entry to create a Manual Fare Build screen with plating carrier BA, for passenger 4 of
a Booking File?
2. What would be the best entry to create Fare Build Screens for four passengers, when passenger
number 4 is a child who is 5 years old?
3. Create a Booking File for one passenger, in your name. LHRCDG 21st, CDGFCO 24th, FCOLHR
27th, all in Y class (use AF segment 1, AZ segment 2 and 3). Add mandatory fields, end and
retrieve.
Note the Booking File record locator:
Build a Manual Fare using the following information:
Fare Basis
S1 FB-CFFGB
S2 FB-CRTEU6
S3 FB-CRTEU6
Baggage Allowance:
23K for segments 1 and 3
20K for segment 2
Fare:
GBP513.00
ROE:
0.647533
Fare Construction:
LON AF PAR 363.68CFFGB AZ ROM AZ LON 428.54CRTEU6 NUC792.22END
ROE0.647533
Tax:
TAX 26.00GB TAX 28.74UB TAX 14.70FR TAX 0.90IZ TAX 10.30QX TAX 1.80EX
TAX 6.50HB TAX 11.10IT TAX 0.80MJ TAX 2.10VT TAX 101.60YR
Endorsement:
NON REF/CHANGE FEES APPLY
Advise the trainer once you have completed the manual fare build. Then file the fare and End
Transaction, do not issue the ticket yet.
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4. Create a Booking File for three passengers, your name and 2 others. Passenger 3 is a child aged
10 from FRAIAH 10th return 24th in Y class with Lufthansa (LH). Add mandatory elements, end
and retrieve the Booking File.
Lufthansa has introduced a special offer today! The fares database has yet to be updated - so a
Manual Fare is required. Build a Manual Fare using the following information:
Fare Basis
Adult:
S1 FB-YFFDEW
S2 FB-YFFDEW
Child:
S1 FB-YFFDEW
and TD- CH25
S2 FB-YFFDEW
and TD- CH25
Baggage Allowance:
2 PC both passengers, both segments
Fare - adult:
FARE EUR3084.00 EQU GBP2655.00
Fare - child:
FARE EUR2313.00 EQU GBP1992.00
ROE:
ROE0.760562
Fare Construction - Adult Fare:
FRA LH HOU 2027.44YFFDEW LH FRA 2027.44YFFDEW NUC4054.88END ROE0.760562
Fare Construction - Child Fare:
FRA LH HOU 1520.58YFFDEW/CH25 LH FRA 1520.58YFFDEW/CH25 NUC3041.16END ROE0.760562
Taxes (same for both passengers):
TAX 6.10DE TAX 36.30OY TAX 26.90RA TAX 1.60AY TAX 22.60US TAX 3.30XA TAX 2.00XF TAX 4.60XY
TAX 3.60YC TAX 227.40YQ
Endorsement: NON REF/NON END/CHANGE FEES APPLY
File the fares and prepare the Booking File for ticketing by adding the mandatory ticket modifiers you may choose the FOP. Do not issue tickets. Call your trainer before ending transaction.
End transaction and make a note of the Booking File reference.
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Fare Shopping provides access to the wealth of Travelport 360 Fares and searches
for low fares and available flights incorporating a wide variety of options to
customize and streamline the search.

Fare Shopping is able to integrate all public, private and net fare content
housed within the Travelport 360 Fares database

Both Direct Payment Carriers and GDS carriers are returned in the same
response.

A maximum of 8 flight segments may be handled by a single request

A maximum of 9 passengers can be included in each transaction

One-way, round-trip, circle trip, single and double open-jaw itineraries are
supported

Low fare searches can be performed with or without a booked itinerary

Pricing and Availability modifiers can be used to influence the search process
and provide customized results
Fare Shopping merges the manual comparison of tariff data and seat availability into
a single request. You can search for low fares and available flights and make
reservations in three easy steps:
Search for low fares
Book the itinerary
File the fare in the Booking File
Module Objectives
On completion of this module, you will be able to:

Use Focalpoint Shopping with a booked itinerary

Use Focalpoint Shopping without a booked itinerary

Work with ‘Branded Fares’

Use the calendar to access Fare Shopping options

Use the map and filter your shopping results

Use the Smartpanel to search for fares

Identify and book a Direct Payment Carrier
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Module 9: Fare Shopping
Using Focalpoint Shopping with a Booked Itinerary
Focalpoint Shopping prices a booked itinerary at the lowest available fare and
searches schedules and fares to find the lowest priced alternative itineraries.
All agents in registered pseudo city codes have unlimited access to Focalpoint
Shopping.
To price a booked itinerary using Focalpoint Shopping, enter the function identifier
FS
Example Booking File:
Note: FS quotes a total fare for all passengers in the Booking File instead of quoting
a fare for each passenger.
The Focalpoint Shopping screen appears. In this example, it is showing 81 pricing
options and 189 itinerary options.
Screen example.
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The following table lists the key components of the Focalpoint Shopping screen
information for the first option:
Component:
Description:
TTL OF 81 PRICING OPTIONS
AND 261 ITINERARY OPTIONS
RETURNED
Total number of pricing options and itinerary
options.
PRICING OPTION 1 – BOOKED ITIN
Pricing option 1 header.
Note: Option 1 is always your booked
itinerary. Option 2 and the following
options are from the lowest price to highest,
regardless of the airline.
LOWER FARE AVAILABLE
Alert that varies depending on the classes of
the itinerary currently booked.
TOTAL AMOUNT 412.20GBP
Total amount for all passengers including
tax.
ADT
TAX INCLUDED
Adult fare.
Tax included.
1
2
EK162 L 10JUN
EK161 T 20JUN
REBOOK +TQ
Option 1 itinerary with applicable booking
codes.
Prompt to rebook this itinerary.
+TQ Add to trip quote
Prompt to view the fare breakdown.
DETAILS
RULES
Prompt to view rules text. You can then
enter FN1/ALL to see full rules text for first
fare component or click
Trip Quote
Beneath each flight option returned, there is a +TQ option.
Pricing and Itinerary options that you have offered to your customer can be added
to ‘Trip Quote’. Click on +TQ to add the option to Trip Quote. You may add a
maximum of 10 options.
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Click on
to the right of the screen to display the options that you have
added to Trip Quote.
Example screen display:
You may select individual options by clicking on Flight Option 1, for example, or you
may ‘Select All Options’. Results can also be filtered if a variety of flights, cars and
hotel have been added into Trip Quote.
There is a tools option which can be selected to configure the format of the times,
rules and the email details of the sender.
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Rules can also be viewed from within Trip Quote. As there may be more than one
component per flight option it may be necessary to view each set of rules
individually by clicking on each.
Once you have highlighted an individual option, it is possible to book from Trip
Quote, by clicking on the ‘Book’ or ‘Rebook’ button displayed below each option.
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If you wish to send details to a customer, click on ‘SEND EMAIL’ or ‘COPY TO
CLIPBOARD’.
In order to send an email, you must configure your email details using the Tools
(cogs) icon at the top right of the screen display:
The following screen will be displayed:
Details Display
To view the fare details click on the
details will then be displayed below the
pricing option giving you the journey time of each flight sector and a breakdown of
the fare including taxes.
If you click on the ‘D’ in option 1 that is the booked itinerary, further details such as
the last day to purchase the fare and the linear fare construction are also displayed.
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Example screen display:
Note: Click on Details again to close the display.
Rules
To view the rules on the pricing option click on the rules icon
The fare components for the journey appear. The rules do not display at this stage.
Click on one of the fare components to view the rules for that component. The rules
of a Traditional GDS carrier will appear in the smart screen, the screen is scrollable
and the most frequently used paragraphs are highlighted in orange.
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Scroll down to view all the rule information.
Note: There may have been two separate pricing modifiers used. Click on “Back to
Pricing Options” to return to the fare component screen in order to select rules for
the second fare component
The full Focalpoint Shopping display is shown on the following page. Scroll up and
down using the scroll bar on the right to view more options.
The first pricing option performs an FQBB entry and displays the best fare for the
itinerary already held. It will only show a rebook option as the flights and dates for
this option are booked already.
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Component
Description
BOOK
Book the selected pricing option without cancelling the existing
reservation.
REBOOK
This will cancel the existing booking and rebook in the new class.
+8
Pricing options are returned in low-to-high fare order and may
involve the same fare with several different itineraries. These
itineraries are known as itinerary options within the pricing option
group. Click the link to view alternative itinerary options for the
fare.
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Additional itinerary options (+)
When the option + appears on the display this indicates that there are other
itinerary options for the same price available. This could mean that the passenger
can choose a more suitable flight time for the same price.
Example screen display:
Note: The price is the same as that in the previous screen.
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Working with Branded Fares
The Fare Shop response screen also identifies fares that are ‘Branded Fares’.
Refer to the following itinerary for travel from Frankfurt to New York and return
Example screen response
The Fare Shop response screen identifies fares that are ‘Branded Fares’. ‘Branded
Fares’ are clickable and displayed in green. Lufthansa (Pricing Option 5) is used in
this example.
Click on the
icon to see the detail, of the fare.
Example screen response:
Note that the fare is GBP 300.00 plus taxes.
Click on the green interactive fare link to display branding information.
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Example screen response:
The initial screen displays branding for the price selected from the Fare Shopping
response, and one Upsell fare if returned for the outward journey Frankfurt to New
York.
Fare information shown in the middle of the screen display is half of the round trip
fare shown in the detail on the previous page, not including taxes. The total
including taxes is shown at the bottom of the screen.
Click on ALL OPTIONS shown on the left of the screen to display any other Branded
Fares for this sector, including any down sell if applicable.
Example screen response:
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Points to note:

Prices are approximate

Some carriers include taxes in the Fare Shopping response and some do not

When the Brand is selected, the Price is specified. There may also be
additional fees that are not included in the shopping response.

Click on the
tab at the top of the screen to display Branded Fares
for the New York to Frankfurt sector that may be different. (For best
practice if you select an upgraded fare on the outbound trip for a Direct
Payment Carrier, you should select the same upgrade for the return sector.)

Click on the required brand option on the left of the display to change the
descriptive text in the middle of the screen and the price at the bottom will
show as an addition to the original fare.
Example screen response:
Ancillary information displayed on the right of the screen is associated with the
selected brand. Priced options are available for purchase in association with each
brand. Click on each ancillary to display a description of the product.
We will look at booking an ancillary item later in this training course.
Click on the MATRIX tab to easily compare all the ancillaries/services provided for
each fare option.
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Example screen response:
Hover text is available for the header icons.
Clicking on the tick, cross or currency code will give you further information on the
relevant icon in a pop up window.
To upsell a fare, return to the DETAILS tab and select the required brand then click
on ‘FARE QUOTE’.
The ‘Summary’ screen is displayed.
Example screen response for Club World:
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The price is updated and the total of the fare and taxes for the selected brand is
shown in the bottom-right of the screen.
Note: You can click ‘MODIFY’ at the bottom of the screen if you wish to make a new
selection.
Click ‘CONFIRM’ to make the booking. The flights are booked in the required class,
and the fare filed in the Booking File.
Example Booking File:
Using Focalpoint Shopping without a Booked Itinerary
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Help FS
Focalpoint Shopping can also be used when there is no booked itinerary. You must
specify the travel details after the FS function identifier.
The basic entry starts with routing and dates but there are many optional entries
that may be added to tailor the shopping request to your customers’ requirements.
Example entry: FSAMS12AUGSIN30AUGAMS
Note: This entry is only valid if there is no itinerary present. You can add many
options to the basic entry.
The Focalpoint Shopping screen displays. In this example, it shows 87 pricing
options and 226 itinerary options:
Optional Entries without a Booked Itinerary
Request Focalpoint Shopping:
Enter:
Star Alliance
FSLAX11JUNLON19JUNLAX++//*A
Surface sector
FSLON10JANDXB--AUH20JANLON
2 Passengers
FS2FRA10JUNLON20JUNFRA
Airline Private Fares
FSFRA10JUNLON17JUNFRA+-ACCT
Preferred carriers
FSSYD11JUNTYO/QF19JUNHKG/CX
Surface sector
FSCHI10JULLON--PAR20JULCHI//+AA
Direct
FSLAX11JUNLON19JUNLAX++.D
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Business class outbound first
inbound
FSSIN11JUNHKG-BUSNS 10JUNPAR-FIRST
Adult and child
FS2FRA10JUNLON20JUNFRA +P1.2*C07
Using the Calendar
Open the calendar from Main Application Menu > Tools > Calendar.
The Smartpoint Calendar is contextual, that means that you can trigger air
availabilities, Fare Shopping requests, hotels and cars from the calendar.
Select the date range by clicking on a start date and holding to the end date. Right
click to display the options.
Select Shopping to display the Flight Shopping Search.
The boxes for the departure date and return date are pre-populated from the
calendar.
Example screen display:
Note: You can also launch the Flight Shopping Search from the Search menu.
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Enter the origin and destination, and time if required. You may also specify an
airline and cabin, and number of passengers if more than one is travelling.
Completed screen example:
Select Search.
Filter shopping results
Travelport Smartpoint offers two ways to filter your shopping results. Using the
filter icons on the right of the screen you can filter by price, departure time, journey
time and number of stops. You can also select specific airlines, airports and times
that have returned in the results screen. The second option is to use the maps icon.
This filters the results in the same way but also displays the route map of the
selected journey, and the flying times. This gives you a more visual and informative
view of the results.
Example:
Maps
Filter
Click on the filter icon to display options to filter down the results screen.
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Click on apply to add your filters, as the options are updated the results update in
the terminal window, ‘Filters Applied’ will be displayed at the top of the screen.
Click on the maps icon to view the route map and journey information:
To exit the map view click on the arrow on the top left of the screen.
Using Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies preselected parameters, such as classes of service, departure time windows or account
code, via a fill in-format to perform a fares-led search.
Launching Smartpanel
Click on the
icon located at the bottom right of the active Window, and the
following pop up box will launch.
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Note: Alternatively, you can launch Smartpanel via the Search menu or by entering
#FS
Smartpanel contains two tabs: Basic and Advanced.
Basic Tab
Use the Basic tab to enter travel parameters such as the departure and destination
points and outbound and return travel dates.
Component:
Function:
Depart
Month view select date
From
Type name or city code
Multi
Y or M for multi airport city
To
Destination city name or code
Multi
Y or M for multi airport city
Time
Arrow down to select time
Cabin
Arrow down to select cabin
Direct
Y for direct blank displays all
I/E/O
Include, Exclude or Only
Carriers
Specific Carriers
I/E/S
Include, Exclude or Via Specific city
CNX
Connections via cities
Insert after Segment
Option to add to existing itinerary
Fare Type
Options to select fare options
Account code
Add in the account code for Private
fare
Process as one ways
Option to calculate fare as round
trips using one way pricing
Passengers
Number of passengers and PTC
Refresh
Refresh / Clear display
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Search
Search for fare following set criteria
Save As
Option to save search for future use
Cancel
Close the Smartpanel
Advanced Tab
You may check the appropriate boxes to specify the following parameters:
Fare Modifiers

Agency Private

Airline Private

Account Code Only

Tax Exempt

No Cabin Downgrade
Penalty Modifiers

No minimum Stay

No maximum stay

No Advanced Purchase

Specify a Penalty Tolerance
Discount Modifiers

Amount

Percentage
Connections

Stop Direct

Non-Stop Direct

Single Interline Connection

Double Interline Connection

Single Online Connection

Double Online Connection
Availability Modifiers
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
Multi Airport Connections

Reduce Flight Times

Reduce Overnights
Completed Basic Tab screen example:
Note: To request a round trip using one way pricing, select the “Process As One
Ways” checkbox and click the Search button.
Two one-way searches appear in the divided Smartpoint App window.
Example screen response:
Note the ‘calculator’ icon. To work out the total cost of the fare without selecting
the flights individually click on the calculator icon for each fare required. This will
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give you a total cost on screen for the combined fares without booking or storing the
fares.
Example:
Option 1 of the outbound and option 2 of the inbound has been selected in this
example.
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Direct Payment Carriers
Both Direct Payment Carriers and GDS carriers are returned in the same Fare
Shopping response.
Refer to the following example for travel from London to Barcelona.
Enter: FSLON1SEPBCN
Example screen response:
The response shows a mix of Direct Payment Carriers and GDS carriers.
The # symbol before the carrier code identifies ‘Instant Purchase’ for a Direct
Payment Carrier.
To book an EasyJet flight, click on BOOK.
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Example screen response:
Click on the # symbol in front of the carrier code (U2) to display the Low cost Selling
input screen.
Example screen display:
Add the data necessary to complete the booking and click ‘Apply’. If data is missing
or the airline returns an error, the error will be displayed indicating what
information is required.
Note: More information is available later in this course regarding booking Direct
Payment Carriers.
Summary
In this module, you learnt how to:
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
Use Focalpoint Shopping with a booked itinerary

Use Focalpoint Shopping without a booked itinerary

Work with ‘Branded Fares’

Use the calendar to access Fare Shopping options

Use the filter options

Use the Smartpanel to search for fares

Identify and book Direct Payment Carriers
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Module Review
1. What does +3 indicate in a shopping results display?
a. More than 3 different fares exist
b. More than 3 different itineraries exist
c. More than 3 seats available at this price
2. What function will the FS icon at the lower part of the screen launch?
3. What does the E in the following screen shot from Smartpanel indicate?
4. What does the - - in this Fare Shopping entry indicate?: FSLON12SEPPER- -SYD12OCTLON.
5. How are ‘Branded Fares’ identified in a Fare Shopping display?
6. What does the # symbol in front of a carrier code identify in a Fare Shopping display?
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Ancillary services allow you to book through the GDS additional items such as paid
seats, baggage and meals. These are dependent upon the airline making such things
available and may vary by route, cabin, fare basis code and the region of the world
you are working. They will also potentially be affected by frequent flyer
information, which may change not only the availability of ancillary services but also
the price paid by the traveler.
Certain ancillaries may be displayed for information purposes only and although
these cannot be booked through Galileo, they are an indication of whether the
airline supports such a request through direct contact and the cost of such a service.
By offering these services through the GDS, we help to reduce your need to call the
airline or use a web site to complete your customers’ requirements. This delivers an
increased efficiency and reduced cost, while providing a more complete service to
your customer.
Note: for Ancillary Services with Direct payment carriers see Module 17
Module Objectives
On completion of this module, you will be able to:

Display and request an ancillary prior to ending the PNR

Display and request an ancillary on an ended PNR

Cancel an ancillary service from a PNR

Display and book paid seats
Displaying Available Ancillaries before End Transact
Once an itinerary and name are present in the PNR, it is possible to request a list of
available ancillaries. These could be for any service offered by the airline and will
display in a numbered list format.
The format to display the list is: DAS*
Following this command the ancillary services screens will be displayed and in this
instance, shows a list of 13 bookable services. In addition, another 4 are shown for
information only purposes and would require direct contact with the airline to book.
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Example screen display:
The following table lists the components of the Display Ancillary Service (DAS*)
screen.
Component:
Description:
LN
Line number of item in display
If the line number is followed by an asterisk (*) then this item is a
bundled service. (View details of bundled services in the detailed
display on the next page)
VEN
The vendor/carrier offering the service
DESCRIPTION
Commercial name of item
PTC
The passenger type code to which the service applies. ADT applies
to all passengers, however if the code is different from ADT, only
that passenger type code is eligible for this service
AMNT
Cost of item
CUR
Currency
SEG
Air segments to which the service applies
F
Minimum frequent flyer priority code required to book this
service.*
Note: * The frequent flyer priority displayed is the minimum priority necessary to be
eligible for this service. The highest priority being 1 and the lowest being 9.
Therefore, a passenger with priority code 7 would be eligible for service requiring
priorities of 7, 8 or 9 and a service displaying a minimum requirement of 3 will only
be available for passengers with priorities 1, 2 or 3.
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Details Display
To view a detailed description of the chosen ancillary service tab to the >DAS*L
prompt and enter the line number of the ancillary required.
DAS*L1
The following table lists the components of the Detail Ancillary Service screen:
Component:
Description:
LINE
Line number in the *DAS display
COMMERCIAL NAME
Commercial name of the service
CARRIER
Providing carrier
ATPCO standard service type. Possible
values are:
SERVICE TYPE
- Flight
- Merchandise
- Ticket
- Rule buster
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RFND
Refundable (Y / R/ N)
COM
Commissionable (Y/ N)
INCLUDED SERVICES
List commercial names of included
services in this bundle
SUB CODE
The industry sub code reference for
this service
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Price decomposition for the service:
- Monetary value
- Taxes applied
APPLICATION (line)
- Total monetary price of the service
- OR/AND field - OR gives equivalent
value in miles; AND gives additional
charge in miles
- Miles value
Fulfilment method for this service.
Possible values:
FULFILLMENT
- Standalone (EMD)
- Associated (EMD)
- EMCO
SUB CODE
Industry service sub-code
GROUP
Industry service group
SUBGROUP
Industry service sub-group
DESC1
Industry description line 1
DESC2
Industry description line 2
CXR
Supplying carrier
RFIC
Industry Reason For Issuance Code
LOCATION 1 & 2
Geographic location for the
application of this service
DIR WITHIN
Use of the geographic location
information. By default, the locations
determine origin and destination
geographies for application. Service
may be applied “within” a given
geography or specifically for travel in
the “direction” Location 1 to 2.
VIA
Service applicable only if travel is “via”
the indicated geographic location.
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Booking Ancillary Service Before End Transact
The booking of the chosen ancillary service can be done from either the display or
detail screen. The entry is comprised of DAS to indicate an ancillary service and then
a reference sell type entry of zero, a quantity, an L and a line number.
DAS01L1
Once the Ancillary Service is requested it can be seen in *SI area of the PNR. It
shows as a Special Service Requirement with the code of ASVC and a status of NN,
for on-request.
Component:
Description:
ASVC
Ancillary Service SSR Code
NN 1
Request Status and number requested
**C
Industry reason for issuance code
0CD
Industry reason for issuance sub code
ASVC
SSR that should be issued in
conjunction with this ASVR*
SECOND CHECKED BAG
Commercial description.
* This item will appear as ASVC or blank if the item being booked is a stand-alone
service (e.g. baggage). Alternatively, if this ancillary service is booked in conjunction
with another service requirement such as a meal, it will be the relevant meal code
that appears in this position (e.g. VGML).
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Once the PNR is ended and retrieved there will be data shown in the *DAS field.
This will display a breakdown of the ancillary service booked.
Component
Description
LN
Line number
SUP
Supplier/Airline code
DESCRIPTION
Commercial name of the ancillary.
STAT
AC = Active
CX = Cancelled
PD = Pending
RF = Refunded
OF = Offered (Requested)
PR = Priced
CD = Confirmed
AP = Auto priced
FD = Fulfilled
AMNT
Cost of booked ancillary
CUR
Currency of cost
FLT DETAIL
Applicable flight number and routing of ancillary
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Displaying and Booking Available Ancillaries after End Transact
Once the PNR has been ended, any booking that has ancillary services available will
show the addition of a shopping trolley icon, situated at the end of the display
buttons.
Click on the Shopping Trolley Icon to access the available ancillary services for this
itinerary.
There is the facility to select the passenger name at the top of the screen and also to
filter the display by ancillary type. A reminder to add any frequent flyer information
prior to booking ancillaries is also shown, remembering that this may affect the price
and availability.
The table below lists the flights relating to this itinerary across the top and the
ancillaries shown on the left of the screen. Those ancillaries with a grey background
in the quantity box are unavailable through the GDS and are for information
purposes only. When the quantity box of these ancillaries are hovered over they will
show a message “this ancillary is not available for purchase”
To book ancillaries enter number 1 beside each desired ancillary, for the respective
segment. It is not currently possible to request more than one of each ancillary
service per person per segment through the shopping trolley icon. In instances
when 2 or more of the same item is required, use the manual DAS entries.
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By selecting the required ancillaries, we are able to see the ancillary total in the
bottom right hand corner change to reflect the appropriate costs.
If an ancillary service is selected that requires additional information click the pencil
icon in the upper right corner to add or edit the additional SSR/ freeform text.
(Airlines typically expect the text in a specific format, so be sure to follow any airline
instructions.)
Once all ancillaries are selected you are then required to click on the Review button.
This will present a summary of those ancillaries chosen and a total price.
An EMD Icon will display to advise that an EMD is applicable for this service.
You may then select Apply to continue with the request and book ancillary services.
The follow response would be received.
Should there be a need to adjust the request, the modify button may be used to
return to the previous screen.
The cancel button would be used if you wish to abandon this update to the ancillary
services product.
Should an ancillary service fail to book when other items in the PNR have been
successful, a notification summary screen will display.
Example:
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Amending an existing Ancillary Service
It is currently not possible to amend an ancillary service that has been confirmed. It
would require a cancellation of the original ancillary and a new booking of the
required ancillary.
Cancelling an Ancillary Service
The cancellation of an ancillary service is carried out in the same way as other
Service information
Click on the *SI button or *ALL to display the Special Service requirement section of
the PNR.
Click on the relevant SSR requiring cancellation.
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Highlight the appropriate ASVC from the list the select the remove button. To
confirm this cancellation select the Save button.
This process will also remove the associated data from *DAS field of the PNR.
Note: When cancelling a PNR which contains ancillary services the system will
respond with the following
Displaying and Booking Paid Seats
Once a PNR is ended it is possible to book paid seats. These are only available on a
PNR that has been ended and a vendor locator returned.
Simply click on the class of service or enter the cryptic command to display a seat
map (SA*S1)
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The seat map will appear showing available seats according to the cabin currently
booked.
Select the required seat by clicking on it with the mouse, the display will be updated
to show a seat number and any charges appropriate for the chosen seat.
At this point you will click on Apply to reserve the paid seat. For those airlines such
as Delta who require a credit card to pay for this ancillary service a Form of Payment
screen will appear asking for credit card details relating to the seats requested.
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Once the boxes have been completed click on the submit button to complete the
payment. A series of remarks are added to the PNR confirming the price and
collection of payment.
Other airlines will allow for the collection of the paid seat amount via Electronic
Miscellaneous Document (EMD.) In this case please see Module 14 for details of
EMD issuance.
When cancelling an ancillary service that has been purchased via a credit card
directly with the airline, all refunds, where applicable would require contacting the
airline to arrange any reimbursement.
If payment was made via an EMD, then prior to attempting an EMD refund in the
system, you should check that refunds are permitted for this service. (If the service
for which the EMD was issued is non-refundable then a message advising coupon is
non-refundable will be presented when attempting the refund.)
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Module Review
1. What is the entry to display all ancillaries prior to ending the PNR?
2. What do the following status codes relating to ancillaries mean?
CD
FD
OF
3. What are the steps to cancel an ancillary service?
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The Galileo hotel booking program is an advanced selling tool that includes
enhanced room reservation capability and extensive access to the latest hotel
information.
Galileo Inside Availability with Inside Shopper provides access to a hotel’s inventory
to view and sell from availability. Through Travelport Smartpoint, you can sell a
room quickly using a customer-specific search.
Module Objectives
Upon completion of this module, you will be able to:

Identify and explain hotel participation levels in Galileo.

Determine hotel company codes and names.

Search for and sell hotels quickly and easily using the interactive features
available in Travelport Smartpoint.

Modify and cancel hotel segments

Display a hotel index.
Hotel Participation Levels
Galileo hotel participation levels are:

Inside Shopper

Inside Availability
Inside Shopper
Inside Shopper provides Inside Availability participants with the ability to display
integrated, real-time rate and availability data on the hotel availability screen.
These participants have the ability to accept a frequent guest and/or corporate
discount information with other hotel availability search qualifiers, enabling the
hotel company to respond with customer-specific information as well.
Inside Shopper availability codes of A (available), O (other rates), and C (closed)
appear to the right of the line number on the availability screen.
Inside Availability
Inside Availability participants provide detailed availability (rates and room
description) for a single property. When you sell a room you receive an immediate
confirmation number. The hotel’s computer system builds a room reservation
before you end the Booking File.
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Complete Pricing
Inside Availability participants can offer Complete Pricing on the Complete
Availability screen and on the Rules screen for a property. This means that you can
view the approximate total amount including any rate changes and taxes for the
entire stay.
Complete Pricing Plus
ASK Answer 3890
Complete Pricing Plus is the next generation of Complete Pricing. The "Plus" in
Complete Pricing encompasses enhanced pricing on Complete Availability screens to
include the extra option costs.
It also includes the provision of enhanced rate, rule and leisure focused room data
during the booking process. It then stores this enhanced data in the Booking File for
future reference.
Best Available Rate (BAR) Program
Best Available Rate participants guarantee that the same rates available via the
hotel chain’s web site or by calling the property directly, are also available in Galileo.
The Best Available Rate indicator appears as an exclamation point (!) next to the
chain code in Galileo hotel availability and hotel index.
Lowest Public Rate (LPR) Program
The Lowest Public Rate program takes the BAR program one step further. In the LPR
program chain participants agree not only to provide Galileo users with the lowest
unrestricted rate but also to those rates that have deposit or prepayment
requirements or a more stringent change or cancel policy. You can identify LPR rates
by the pound symbol # on the hotel availability display.
Encoding and Decoding
Use Galileo encoding and decoding to find a hotel company name or two-letter
chain code.
The function identifier to encode and decode hotel companies is: GC*11/HTL/
Finding a Hotel Company Code
H/HTLV
To encode a hotel company, enter GC*11/HTL followed by a slash (/) and the hotel
company name.
Example: GC*11/HTL/HOLIDAY INN
The following screen appears.
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Finding a Hotel Company Name
To decode a hotel company, enter GC*11/HTL followed by a slash (/) and the twoletter hotel company code.
Example: GC*11/HTL/TL
The following screen appears:
Steps to Selling a Hotel
To sell a hotel through Galileo, use these four basic steps:
Display hotel availability.
Display complete availability.
Display room rate rules and policies.
Sell the hotel room.
Following these steps saves you time when completing the Booking File and ensures
the best accommodations for your customer. The following sections explain each
step in detail.
Step 1: Display Hotel Availability
H/HOA
Use hotel availability to display a list of hotel properties to determine which best
meets your customer’s needs. You can display hotel availability with Travelport
Smartpoint using interactive links, menus and the calendar either with or without air
segments.
With air segments
When using Travelport Smartpoint it makes several assumptions when you request
hotel availability with an air segment.
It pre-populates the hotel search with the check-in and out dates based on the
flight segments in the Booking File.
It assumes the airport city code in the search.
It displays hotels within a 30-mile radius of the destination airport.
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Click on the air segment number to launch the hotel search screen:
A search box displays. Note the pre-populated fields match the flight destination
and travel dates as booked.
Without air segments
To display hotel availability without an air segment you can use the hotel availability
search option in the search menu.
Example screen display:
On selecting this option a search dialog box will appear. Here you can enter the
travelers search requirements.
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Alternatively you can search for hotel availability using the calendar function. The
calendar maybe launched from the tools menu. Select the dates the traveler wishes
to stay. Right click and select hotels.
Example screen:
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The same dialog box will appear but with the pre-selected dates entered in the
calendar.
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Hotel Search screen explanation:
Item:
Explanation:
City
Enter the airport or city code where the traveler
wishes to stay. If the code is unknown, Travelport
Smartpoint will display a name list when you type in
the full city name
Check in / Check out Date
Select the check in and out dates by typing the date
or selecting a date from the calendar
Location
Select the location from the drop down list where the
traveler wishes to stay. For example: Downtown or
Airport
Adults
The number of Adults per room
Reference Point
You can search hotel properties based on landmarks
or places of interest. Travelport Smartpoint will list
reference points in the city you have entered
Hotel Loyalty
Enter guest loyalty number to include in availability
Vendor
The hotel supplier / chain
Property Number
Each hotel in Room-master is assigned a property
number. If this number is known you can enter this
in your search
Property Name
Enter the specific property name / word or first 3
characters of a word to search for properties
containing that. For example ‘Park’ will display a list
of hotels with the word park in the name of the
property
Country
Enter a country
Postal Code
Enter the postal or zip code of a property
Rate Access Code
Search up to three rate access codes. Rate access
codes are generally given to corporate companies for
negotiated rates from a specific hotel vendor.
NTM Rating
Enter the NTM rating.
Note: NTM identifies Northstar Crown Rating. The
property crown ratings are received directly from
Northstar Travel Media.
AAA Rating
Enter the AAA rating
Note: Additional search qualifiers may be used if using format entries.
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Hotel Availability Results Screen
Once you have entered the travelers search criteria the interactive availability
results screen is displayed.
Example screen display:
Hover over or click on the 2 letter vendor code to decode the hotel vendor.
Hotel Description
Hotel property descriptions contain information such as directions to the hotel,
facilities, and room descriptions.
To view this information, simply click on the hotel name. In this screen example the
color is green which means it is interactive.
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Example screen display:
To display information, click on the relevant category. You can go back to results at
any time by clicking on the ‘Back to Hotels’ link at the top of the page.
Hotel Images
Hotel Images is an application that is integrated within Travelport Smartpoint.
Clicking on the hotel address will automatically launch specific hotel images for the
selected property. This is designed to help save time searching websites for
information and enables you and your traveler to make a more informed choice at
time of booking.
The response screen will contain a large image, thumbnails, picture labels and
descriptive text (optional). Some hotels may also load virtual tours.
Example screen display:
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Updating Availability
Click the calendar icon at the bottom right of the availability screen to display the
Hotel Availability Modifier toolbar. This allows you to change dates and the number
of nights after an initial availability has been performed.
This allows quick access to the same availability request for the day before or the
day after, or for a different number of nights up to a maximum of eight.
To minimize the toolbar, simply click on the
calendar icon again.
Hotel Availability Map
When you display hotel availability, the following Hotel Availability Map icon is
available to the right of the display:
Click on this icon to display the Hotel Availability Map.
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Example screen display:
Note: You may see a maximum of 50 hotels on a map. If you have selected ‘MORE’
at the bottom of the screen, you can then click on the ‘LESS’ button at bottom of the
display to reduce the number of hotel pins on the map.
Screen explanation:
Component:
Description:
Click on the + or – to zoom or
unzoom the map display.
The map displays the location of
the 1-14 hotels listed in the
availability display.
Click on MORE at the bottom-right
of the display to display additional
hotels.
Click on a numbered hotel to
display availability and details for
that hotel.
Blue and green items are
interactive, as they are from the
availability listing.
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Click on AMSTERDAM AIRPORT
shown in green to display the Hotel
Description.
Click on VUURSTEEN1 in blue to
display Hotel Images.
Click on the rates in green to
display Complete Availability.
Click on the X at top-right to close
the window.
Step 2: Display Complete Availability
After choosing a hotel from availability, click on the rate range to display complete
availability to get the best rate for your customer. Complete availability provides
rates, room types, and the approximate total cost for the stay. From this display,
you can determine the best room rate for your customer.
To view complete availability click on the hotel rate
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The following screen is an example of complete availability.
The following table lists the complete availability screen components including the
components of line 5:
Component
Description
Ratings
Trip Advisor Ratings & Top 5 Reviews
1
Line Number 1
99.00
Local currency nightly rate
@
Indicates there is a rate change during the
stay
G USD 433.55
Guaranteed rate and approx. total
Best Flexi Rate
Rate Type
King Bed
Bedding Configuration
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Trip Advisor Ratings
For a more informed choice click on the trip advisor link to view ratings and top 5
reviews prior to selling the room.
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Step 3: Display Room Rate Rules
Hotel companies can have restrictive rate policies. Checking room rate rules is an
important part of the booking process in order to:

Sell the correct rate for the requested dates.

Advise the customer of any rate changes during the stay and of any
guarantee, deposit, or cancellation policies.
Note: Rules vary for each hotel company and room type.
Click on the selected rate and room type to view the rules.
Example screen display:
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Step 4: Sell the Hotel Segment
After viewing hotel availability, complete availability, and rate rules, you are ready to
sell the hotel room. Travelport Smartpoint provides two options when selling. The
quick sell option and advanced sell option. The sell options are available on the
bottom of the hotel rate rules screen.
Hotel participants respond as follows:

Inside Shopper and Inside Availability participants respond with a sold
segment and an instant confirmation number.
Although a sell prompt appears on the complete availability screen do not sell the
hotel without first checking the rules.
Most hotels require a guarantee or deposit payment so it is best practice to use the
Advanced Sell option at the top of the rules screen.
Ensure the passenger name has been entered prior to selling a room.
Depending on the hotel participation an instant confirmation will be made prior to
end transaction.
Note: Never ignore a hotel reservation as the reservation will remain live and the
traveler could be charged no show fees. If the traveler no longer requires the
booking, complete the Booking File then take the steps shown later in this module to
cancel.
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Complete the relevant data to secure the reservation.
Click on the Sell Room(s) button.
Sell response screen:
The following table lists the components of the Inside Availability sell response:
Component
Description
1
Segment number
HHL
Galileo sold hotel
HY
Hotel chain code
SS1 / HS1
Status code, number of rooms
City/airport code
ATL
In and out dates
20AUG-30AUG
Number of nights
10NT
Hotel property number
76735
Property name
HYATT PLACE ATL
Room type, number sold
1KNGMOVI1
Room rate
RT-USD134.00
Agency IATA number
AGT999999992
G-VI4444333322221111EXP1214
Guarantee/deposit credit card
number
NM–SMITH JOSEEMS
Name of reserved hotel guest.
RG-134.00 USD
Rate guarantee with amount
and currency code.
TR-USD150075
Approx. total amount
CF-HY0033623196
Confirmation number.
CXL: 24 HRS PRIOR TO ARRIVAL TO AVOID
1NT PENALTY
Alert advising cancelation
policy
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Modifying a Hotel Segment
H/HOM
You have the ability to modify any hotel booked in Galileo after you have ended the
Booking File.
You can modify a hotel segment to:

Change check-in/out dates.

Change room type.

Add, change, or delete optional fields.
The function identifier to modify a hotel booking is: HOM
This identifier generates a message to cancel and rebook the hotel using the new
information.
Note: Before modifying a hotel segment, view rules and then display hotel
availability and check complete availability to verify that the hotel can accommodate
your change.
To view rules from a confirmed hotel segment, click on rate amount.
The rules screen displays:
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To check complete availability, select Hotel Availability Search from the Search
menu. Enter the new date or dates and the property number from the sold hotel
segment and click Search.
If the hotel is available, enter HOM followed by the segment number, date,
modification code (D), slash (/), and the new dates.
Example entry: HOM3D/2OCT-7OCT
The following table lists examples of other hotel modifiers.
To modify:
Use this format:
Number of rooms, type of room
and number of adults
HOM2R/1A1K-1
Optional field with addition or
change
HOM3O/FG-7654321
Multiple optional fields
HOM4O/FG-7654321/CD3499012
Optional qualifier by deleting it
HOM5X/FG
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Cancelling a Hotel Segment
Once you sell an Inside Availability or Inside Link hotel, Galileo instantly sends a
message to the hotel participant. The hotel booking is confirmed as soon as you sell
it.
Important: If you ignore the Booking File containing an Inside Availability or Inside
Link hotel before ending it, the hotel space is still confirmed.
The function identifier for canceling a hotel booking is: X
To cancel a hotel segment, use the following steps:
1. Enter X followed by the hotel segment number.
Example entry: X2
2. Receive and end transaction the Booking File.
Note: Response times vary according to the hotel’s participation level.
The following screen shows a cancellation response for an Inside Availability
participant.
An Inside Availability participant responds immediately to a cancellation and
provides you with a cancellation number (CX-XWFJ1TF). After you end the Booking
File, the hotel enters an OSI message in the Booking File that includes the hotel
company code, airport or city code, check-in date, and cancellation number.
Displaying a Hotel Index
H/ HOI
There are occasions when your customer may wish to stay at a specific hotel
location. Galileo provides an index of all hotel properties regardless of their
availability for a particular date. You can view them in three different categories:

Airport and surrounding area

City and surrounding suburbs

Surrounding area of a reference point
When requesting a hotel index, you can append availability search qualifiers to the
format to view hotel properties that specifically meet your needs.
The hotel index function identifier is: HOI
You can request a hotel index with or without air segments.
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Requesting an Index
To request a hotel index, enter HOI followed by the city name/code, airport
name/code, or reference point name.
Example entries:
HOIMIA (airport code)
HOIMIAMI (city name)
HOIHIALEAH (reference point)
Note: If more than one occurrence of a city or reference point exists in Galileo (e.g.
Springfield), a similar names list appears. If item 3 is the desired item, enter HOI*3
to view the desired hotel index.
Enter HOIMIA and the hotel index appears:
The following table lists the components of the hotel index screen and line 2 of the
display:
Component
Description
2
Property line number
#
Lowest Public Rate Indicator
CP
Hotel Chain Code
CROWNE PLAZA AIRPORT
Hotel Name
MI DIR
MI and DIR - Distance and direction between the
airport, city or reference point and the hotel
property.
940 NORTHWEST 42nd AVE
Abbreviated address.
The hotel list is interactive. Clicking on the hotel name will display the hotel
description pages. Clicking on the address will display hotel images.
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Summary
In this module you learned how to:
282

Identify and explain hotel participation levels in Galileo

Use Galileo to determine hotel company codes and names

Sell hotels in Galileo using the Travelport Smartpoint and steps identified in
this module

Modify and cancel hotel segments sold in Galileo

Display a hotel index
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Module Review
1. What is the format to find the code for Hampton Inns?
2. What is the format to find which hotel is represented by code SZ?
3. List the steps to sell a hotel through Galileo.
4. What would you see if you clicked on the
icon?
5. What assumptions does Galileo make when requesting hotel availability with an air segment
present in the PNR?
6. What is the function to update your original availability request?
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There are two ways to sell a rental car in Galileo:

Direct sell with a corporate discount (CD) number

Reference sell from low-to-high availability
Module Objectives
Upon completion of this module, you will be able to:

Use Galileo to determine car company codes and names

Identify different car type codes

Sell rental cars in Galileo using the steps identified in this module

Search for car availability using qualifiers

Update a car availability display

Cancel a sold car segment

Modify a sold car segment

Display car company descriptions and policies

Display a car index
Car Company Participation Level
The car rental companies that participate in Galileo use Inside Availability
participation level.
Inside Availability
Inside Availability makes it quick and easy for you to find the best value for your
customers. An Inside Availability participant gives you direct access into the rental
car company’s inventory, rates, and rules.
The participant’s computer system automatically builds the car reservation before
you end the Booking File so you must have a Name field before you book the car.
When you rent a car from an Inside Availability participant, you receive an instant
confirmation number.
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Inside Availability features include:

Up-sell opportunities to display promotional vehicle types and/or rates.

Alert screens that provide informative alerts and error messages.

CD qualifiers to use with the availability entry to view the applicable car
types and/or rates before selling.

Rates for one-way rentals that include any drop-off charges.
On an Availability screen, Inside Availability car rental companies have an end item
(+) in front of the company name.
The following car availability screen sample shows end items (+) in front of all the
vendors indicating they are Inside Availability participants.
Determining Car Company Codes and Names
ASK Answer ID 1559
To determine car rental company codes and names, you can use encoding and
decoding. Encoding lets you find the two-letter code for a car rental company, and
decoding provides the car company name for the two-letter code.
The function identifier to encode and decode car rental companies
is: GC*12
Finding a Car Code
HELP CAR VENDOR
Use the encode format when you have the name of the car rental company and
need to find its corresponding code.
To encode a car rental company, enter GC*12/CAR followed by the car vendor
name.
Example entry: GC*12/CAR/HERTZ
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The screen with information for Hertz appears.
Finding a Car Name
HELP CAR VENDOR
C*CAR/
Use the decode format when you have the two-letter code of the car rental
company and you need to determine its name.
To decode a car rental company code, enter GC*12/CAR followed by a slash (/) and
the car rental company code.
Example entry: GC*12/CAR/ZI
The screen with information for Avis appears.
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Car Types
In availability, Galileo displays rental car types with four-letter codes to represent
the features of the car. The codes represent four car features:

Car size

Car category

Transmission/Drive type

Fuel/Air conditioning
The following table lists the car codes for each of the four features and their
descriptions:
Size:
Category:
C - Compact
D - Compact elite
E - Economy
F - full size
G - Full size elite
H - Economy elite
I - Intermediate
J - Intermediate
elite
L - Luxury
M - Mini
N - Mini elite
O - Oversize
P - Premium
R - Standard elite
S - Standard
U - Premium elite
W - Luxury elite
X - Special
B 2-3 door
C 2 door or 4 door
D 4-5 door
E - Coupe
F - SUV (sport utility
vehicle)
G - Crossover
H - Motor home
J - All terrain open air
K - Van or truck
(commercial)
L - Limousine
M - Monospace
N - Roadster
Q - Pickup extended
cab
P - Pickup regular cab
R - Recreational
vehicle
S - Sport
T - Convertible
V - Van (passenger)
W - Wagon/estate
X - Special
Y - Two-wheel vehicle
Z - Special offer car
Transmission
/Drive:
A - Automatic
unspecified drive
B - Automatic four
wheel drive
C - Manual all-wheel
drive
D - Automatic allwheel drive
M - Manual
unspecified drive
N - Manual four wheel
drive
Air conditioning
/Fuel:
A - Hydrogen with
A/C
B - Hydrogen
without A/C
C - Electric without
A/C
D - Diesel with A/C
E - Electric with A.C
H - Hybrid with A/C
I - Hybrid without
A/C
L - LPG compressed
gas with A/C
N - Unspecified fuel
without A/C
Q - Diesel without
A/C
R - Unspecified fuel
with A/C
U - Ethanol with A/C
V - Petrol with A/C
X - Ethanol without
A/C
Z – Petrol without
A/C
For example, an ECAR type is an economy, 2- or 4-door car with automatic
transmission and air conditioning.
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Note: When you display car availability, unique car type codes can appear in your
response. To make it easier to shop and compare similar vehicles for multiple
vendors, you may see codes like JEAD (Elite Intermediate/Coupe/ Automatic/Diesel
with Air Conditioning) and OJBR (Oversize/All Terrain/Automatic with 4-Wheel
Drive/Air Conditioning).
To decode car types, enter CAR/ and the car type code.
Example entry: CAR/OJBR.
Direct Selling a Rental Car with a CD Number
You can direct sell a rental car for a customer qualifying for a negotiated rate
program using a corporate discount number (CD) to obtain a special car rental rate.
You can direct sell a car using a CD number:

With air segments and a Name field.

Without air segments and a Name field.
The function identifier to direct sell a car is: 0CAR
With Air Segments
When selling a rental car using a CD number, Galileo assumes that the air segment:

Before the car segment is the arrival air segment with the pickup airport,
date, and time.

After the car segment is the departure air segment with the drop-off airport,
date, and time.
To direct sell a car with air segments, enter a slash (/) followed by the segment
number after which you are inserting the car segment, end item, 0CAR followed by
the car rental company code, car type, slash (/), CD- and the corporate discount
number.
Example entry: /1+0CCRALCCAR/CD-123456A
Without Air Segments
You can sell a rental car using a CD number when air segments do not exist in the
Booking File.
Note: Since there is no Booking File information, you must specify pickup and dropoff dates and times in the format
To direct sell a rental car without air segments, enter 0CAR followed by the car
rental company code, airport code, pickup date, dash, drop-off date, car type, slash
(/), the arrival time, slash (/), drop-off time, and corporate discount number.
Example entry:
0CCRZIYUL25OCT-30OCTECAR/ARR-1200/DT-0900/CD-A123456
When you sell the rental car, Galileo Inside Availability participants respond with a
sold segment and an instant confirmation number.
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Selling a Rental Car from Low-to-High Availability
Travelport Smartpoint provides an availability display with rates appearing in low-tohigh order, so you can choose the best available rate using the Calendar, Menu and
interactive Booking File functions. You can also add search qualifiers to narrow your
search for specific types of rates.
Reference selling a rental has three steps:
Display low-to-high availability.
Display rate rules.
Sell the car.
Step 1: Display Low-to-High Availability
You can display low-to-high availability to view car company rates and availability.
Use car availability to display a list of car rental options to determine which best
meets your customer’s needs. You can display car availability with Travelport
Smartpoint using interactive links, menus and the calendar either with or without air
segments.
With air segments
When displaying low-to-high availability with air segments, Travelport Smartpoint
will pre populate the car search screen with the airport code and flight arrival and
departure times of the air segments booked.
Galileo assumes that the availability display is for the primary location for all car
companies and all car types.
To display low-to-high availability click on the air segment you require. The rental
will use the information booked to populate the search screen:
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The availability search screen appears.
Without air segments
You can display low-to-high availability when air segments do not exist in the
Booking File. Because there is no information in the Booking File concerning pickup
and drop-off date and time, you need to specify that information in the search
screen.
To display car availability without an air segment you can use the Car Availability
Search option in the search menu.
Example screen:
On selecting this option a search dialog box will appear. Here you can enter the
traveler’s rental requirements.
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Alternatively you can search for car availability using the calendar function. The
calendar maybe launched from the tools menu located next to the search menu.
Select the required rental dates. Right click and select cars.
Example screen display:
The same dialog box will appear but with the pre-selected dates entered in the
calendar.
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Car Availability Search screen explained:
Pick-up City
Enter the city code where the traveler will be picking up the
vehicle
Date / Time
Enter the date and time for collection
Pick-up Location
Select from the drop down menu the location type for the
city. Example: Airport / Downtown.
Car Type
Select from the drop down menu the type of vehicle the
traveler wishes to hire. Example: 4 Door full size
Drop-off City
Enter the city code where the traveler is returning the
vehicle
Date / Time
Enter the date and time the vehicle will be dropped off
Drop-off Location
Select from the drop down menu the location type for the
city. Example: Airport / Downtown
Supplier
Car Vendor drop down menu
Rate Code
Enter the rate code for the selected vendor
Corporate
Discount Number
If applicable, a corporate discount code.
Loyalty Number
Enter the customer loyalty number for the supplier
Promotional Code
Enter any special promo code applicable for the selected
supplier
Additional search qualifiers may be used with format entries. To refer to these
please see H/CAL.
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Car Availability Results Screen
Once you have entered the travelers search criteria the interactive availability
results screen is displayed.
Example screen:
The following table lists the components of the low-to-high availability screen:
Component
Description
1
Line Number
+
+ = Inside Availability® participant.
FOX
Car Vendor
O/T/C
Location of the car rental company:
T = Terminal
S or N
O = Off-terminal C= City
Availability status:
S = Available to sell. N = On request.
G or Q or 
Rate guarantee indicator:
G = Rate guaranteed.
Q = Quoted rate subject to change.
= Rate converted from currency originally displayed
(estimate only).
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ECMR
Car type code (click or hover to decode)
16.50 D (RW / RD / D / W)
Rate. Shown in local currency can be weekly or daily
rate depending on the length of rental
FM
Free mileage or kilometers:
UNL= Unlimited mileage.
150 = Specific mileage allowance.
CHG
Charge for additional mileage or kilometers:
.25 = Additional mileage or kilometer charges.
.00 = No charge.
APPROX TOTAL
Estimated applicable car rental charges including base
rate, taxes, surcharges, mandatory fees, any applicable
drop charges for car rental duration.
+TQ
Add to Trip Quote
With a CD number
When you use a corporate discount (CD) number with a CAL request, Inside
Availability vendors display car types and rates affiliated with the CD qualifier. You
can then view the applicable car types and rates before selling.
When you include a CD qualifier in the availability request, the CD number carries
over to the reference-sell request:
One-way rental
You may have a customer who would like to pick up a car in one city and drop off in
another city. When you specify a drop-off location in the availability request, Inside
Availability vendors display car types and rates that allow a pickup and drop-off at
the requested points.
Inside Availability vendors return base rate totals that include all applicable one-way
fees and drop-off charges.
Example:
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Updating an availability display
Once you have requested car availability, you may need to make changes.
Travelport Smartpoint has update capability to reflect new or changed requirements
to a current availability display. You can save time by quickly changing what is
displayed without having to request a new availability.
To update the vendor use the format function identifier CAU/ followed by the
vendor code or name:
CAU/ZE
The following table lists frequently used formats.
To update availability by:
Use this format:
Car type
CAU.FCAR
Specific rental company
CAU/ZI
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Step 2: Display the Rate Rules
Because of car rental rate restrictions, you should display rate rules to verify that
you can sell a particular rate. You can then confirm any particulars with your
customer, such as:
Rental requirements (e.g. minimum and maximum days).
Guarantee or deposit requirements.
Cancellation policies.
You can display rate rules for all participant levels, as well as from any availability
screen.
To display rate rules click on the interactive rate
Note: Once you have displayed the Rate Rules screen, you can redisplay availability
before selling. To redisplay availability, enter: CAL*R
Example:
Example screen response:
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The following table lists the rate rule components and their description:
Component
Description
** INSIDE AVAILABILITY RULES
DISPLAY **
Rules display header line and sell prompt.
*SUMMARY INFORMATION*
Confirmation of car rental pickup/return
date, times, and location. Includes car
type description and approximate total..
*RATE DETAIL*
Day/hour charges, recap of unit rate,
breakdown of approximate total amount,
drop charge, rate guarantee period, rate
code, rate type and category.
Note: Weekend rates appear as a daily
rate e.g. ‘Wkend Daily.’
*TAXES*
All applicable taxes and amounts.
*SURCHARGES / FEES AND OTHER
REQUIRED CHARGES*
All applicable mandatory charges.
*COVERAGE*
Types of insurance coverage.
*ADVANCE BOOKING AND
PICKUP/RETURN RULES*
Rules for advance booking and
pickup/return.
*PICKUP LOCATION SUMMARY*
Summary information on pickup location.
*RETURN LOCATION SUMMARY*
Summary information on return location.
*CREDIT CARDS ACCEPTED*
Credit cards accepted for payment and
guarantee.
*RESERVATION
GUARANTEE/DEPOSIT/PREPAY
REQUIREMENT*
Requirements for reservation guarantee,
deposit, and prepay.
*SPECIAL TEXT COMMENTS*
Freeform text of additional rules.
From a sold car segment
To display rules from a Booking File, enter CAV followed by the segment identifier
(S), and the car segment number.
Example entry: CAVS3
Note: Some vendors may not provide this feature.
Step 3: Sell Rental Car
After viewing car availability and rate rules, you are ready to sell the rental.
Travelport Smartpoint provides two options when selling. The quick sell option and
advanced sell option. The sell options are available on the car rate rules screen.
The sell response varies with the participation level of the car rental company.
However, the sold segment appears the same way in the Booking File.
Some rental companies may require a guarantee or deposit payment or your agency
may use E-vouchers.
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Use the Advanced Sell option at the top of the rules screen. If no additional
information is required at time of sell and no guarantee is required you may use the
sell option.
Ensure the passenger name has been entered prior to selling a car.
Depending on the vendor participation an instant confirmation will be made prior to
end transaction.
Note: Never ignore a car reservation as the reservation will remain live and the
traveler or agency could be charged no show fees. If the traveler no longer requires
the booking, complete the Booking File then take the steps shown later in this
module to cancel.
When using the advanced sell options you are presented with a dialog box to enter
relevant information at time of sell.
Example:
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Advanced sell options explained:
Item:
Explanation:
Warranty
Reservation guarantee, e.g. credit card or Agency
IATA/ARC number
Name override
Main driver name if more than one passenger in
reservation
Special Information
Special Requests, e.g. Red car
Frequent Traveler
Frequent Traveler Number
Special Equipment
Request for special equipment such as child seats or
satellite navigation systems. For a list of codes refer to
HELP CARS
Corporate Discount
Corporate discount code if applicable
Customer ID
Customer identification number
Drop off location
If different from the pick up
E-Voucher Value
Total value of pre-paid E-voucher
Billing Number
Billing number if applicable
Billing Reference
Billing reference if applicable
Car Delivery
For participating vendors only. The customer may wish for
the car to be delivered to a specific location for example a
hotel or home address
Car Collection
For participating vendors only. The customer may wish for
the car to be collected from a specific location for example
a hotel or home address
Car Sell Response:
The sell response will include information such as dates, the guaranteed rate, pickup and drop-off location codes and the confirmation number.
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Cancelling a Car Segment
When a customer no longer wants to rent a car or changes an itinerary and needs a
different car rental, you can cancel the rental car.
The function identifier to cancel a car segment is: X
To cancel a car segment, use the following steps.
Display the Booking File.
Enter X followed by the segment number.
Example: X2
Add a Received field and end the Booking File.
Note: Because the booking may exist in the participant’s system, cancel the car
segment instead of ignoring it before you end transaction. Follow the steps above
to avoid having a confirmed reservation in the company’s system while it is not
present in Galileo.
Modifying a Car Segment
You can also modify a sold car segment by changing:

Pickup and/or drop-off dates

Car type

Or deleting optional sell fields
Galileo generates a message to the car company canceling and reselling the car
reservation using the new information.
Note: Before modifying, check availability to be sure the car rental company can
accommodate your change.
The function identifier to change a sold car segment is: CAM
To modify a sold car segment, enter CAM followed by the car segment number, the
modification code (D), slash (/), and the new information.
Example entry: CAM2D/20DEC
The following table lists format examples for modifying a car segment.
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To:
Use this format:
Change pick-up and drop-off date
and time
CAM4D/11SEP-17SEP/ARR-0800/DT-1700
Change drop-off date and time
CAM2D/-19SEP/DT-0900
Change car type
CAM6T/CCAR
Change optional field
CAM1O/FT-AA1234567
Delete optional field
CAM4X/SI
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Displaying Car Company Description and Policy
You can display corporate policies and descriptions of car rental companies. You can
also display individual location descriptions from an availability screen or sold car
segment.
There are two types of descriptions:

Location describes policies and procedures that are specific to a location,
such as hours of operation, car types, minimum age, and guarantee
requirements.

Corporate describes policies specific to a car rental company, such as
acceptable credit cards, promotions, and special equipment.
This section describes how to display, interpret, and use the description menus.
The function identifier to display a car description menu is: CAD
There is a standardized set of categories for each description menu. Car rental
companies provide numbers and keywords to access these categories.
From Availability
To display a location description menu from car availability, click on the vendor
name.
Example:
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From a Booking File
To display a location description menu from a sold car segment, enter CAD followed
by the letter S and the segment number. (Segment 1 is a sold Avis car.)
Example entry: CADS1
To display a specific category, click on the interactive category code.
By Car Rental Company
Sometimes you need to look up corporate policy information for a specific car rental
company. To view this type of description, you can display the car company’s
corporate description menu.
To display a corporate description menu, enter CAD followed by the car rental
company code.
Example entry: CADZT
The Thrifty corporate description menu appears.
Keywords and associated numbers identify the categories of information that
appear for the specified car rental company.
To display a category, tab to the CAD/ prompt at the bottom of the menu click on
the interactive key word.
Note: Although all car rental companies have a description menu, not every
company includes information for each item. Therefore, you may not see every
keyword listed.
To redisplay the last keyword description, enter: CAD*R.
By Car Rental Company and City
To display a specific car rental company in a specific city, enter CAD followed by the
car rental company code and the city or airport code.
Example entry: CADZLYWG
The location description menu for National Car Rental at Winnipeg International
airport appears.
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Displaying a Car Index
The car index provides a listing of car rental locations. You can display car rental
locations by:

Airport code.

City.

Reference point.
The function identifier to display a car index is: CAI
By Airport Code
You can display an index of all car rental locations near an airport.
To display an index of airport car rental locations, enter CAI followed by the airport
code.
Example entry: CAISNA
The index for airport car rental locations appears.
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By City
You can display an index of all car rental locations in a city.
To display an index of city car rental locations, enter CAI followed by the city code or
city name.
Example entry: CAINYC
The index for New York City car rental locations appears.
Note: You can also display an index by full city name.
Example entry: CAICLEVELAND
By Reference Point
To locate a specific car rental company by reference point, use the following steps:
Display a reference point list using the RoomMaster reference point function
identifier: HOR
Example entry: HORYHZ
The reference point list for Halifax, Nova Scotia appears.
To locate a specific car rental company for a reference point, enter CAI followed by
the reference point, slash (/), and the car rental company code.
Example entry: CAIDARTMOUTH/ZI
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A similar name list appears.
Tab to the CAI* prompt and enter the line number.
The list of ZI locations in Dartmouth appears.
Redisplaying the Last Index
If you have displayed a car index and have completed another task in Galileo such as
selling a flight, you can redisplay the last index. To redisplay the last index enter:
CAI*R
The last index appears.
Summary
In this module you learned how to:

Use Galileo to determine car company codes and names

Identify different car type codes

Sell rental cars in Galileo using the steps identified in this module

Search car availability using qualifiers

Update a car availability display

Cancel a sold car segment

Modify a sold car segment

Display car company descriptions and policies

Display a car index
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Module Review
1. Which car vendor is represented by the code ZA?
2. Describe the car type represented by SCAR.
3. If viewing the availability screen, what would you click on to view the company policies of Hertz?
4. When you are ready to sell the car, if you wish to add pick up/drop off information where would
you need to click?
5. What format would you use to change your current car availability to request an
Intermediate size car?
6. From the following availability screen, how do you display the car vendor information?
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Galileo provides a queue system for the management, sorting and storage of
Booking Files. Each pseudo city has a set of numbered queues. Within this set, there
are queues with predetermined functions and queues that your agency can
customize for internal use.
The queue system allows you to sign into and out of queues, place Booking Files on a
queue and perform various maintenance functions on the Booking Files currently on
queue.
Module Objectives
Upon completion of this module, you will be able to:

Identify the types of queues and their purpose.

Display the number of Booking Files on queue

Access Booking Files in a queue, explain queue categories, and date ranges.

Place Booking Files on a queue with categories and date ranges.

Work Booking Files in queues.

Identify status codes and advice codes

End transaction, ignore, remove and place Booking Files in queue while
working in a queue.
Types of Queues
H/QUEUE
ASK Answer ID 8453 – Queues Formats
Galileo assigns each pseudo city 100 queues, numbered 0 to 99. 26 of them are
programmatic queues and Booking Files are placed on these queues automatically.
These queues usually contain items such as flight confirmations, waitlist clearances,
and schedule changes. The other 74 non-programmatic queues can be customized
for your office needs.
A queue category is a divider within a queue defined by your agency’s secondary
authorizer. Categories subdivide your queues for more filing space. They are useful
for organizing and sorting Booking Files and their information. Categories are
subdivisions of queues and cannot exist without them. You can add up to 100
categories to a single queue.
You name each category using the letter C plus 2 alpha or numeric characters.
Additionally, there are four queues used to receive or count Booking File messages.
These special queues are identified by title instead of by number.
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Programmatic Queues
Programmatic queues hold messages sent by airlines, car, train, cruise, hotel, and
leisure travel companies about changes you need to make to Booking Files.
The following table lists the majority of available programmatic queues, their
associated number, and the types of Booking Files they contain.
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Queue name/number:
Contains Booking Files with:
Queue 0 - Urgent (URG)
Requiring urgent action (within 24 hours).
Queue 1 - General (GEN)
If no queue number is specified, a Booking
File placed on queue will automatically fall
onto the general queue.
Past Date Quick default 1*PD
Past date bookings for subsequent retrieval.
Queue 2 - Seat confirmation
Replies to seats requests.
Queue 9 - Ticket arrangement
(TAW)
Ticket review dates.
Queue 10 - Ticket arrangement
(TAU)
Ticket review dates.
Queue 12 - Review Booking
Booking Files that contain a Review Booking
field.
Queue 16 - Vendor Remarks
Booking Files that contain vendor remarks
from airlines.
Queue 17 - Waitlist
Waitlist confirmations (status KL).
Queue 18 - Urgent confirmation
Booking Files with confirmation (status KK)
from carriers, for travel within the next 14
days.
Queue 19 - General confirmation
Booking Files with confirmation (status KK)
from carriers, for travel outside the next 14
days.
Queue 20 - Unable
Booking Files with UU or US status.
Queue 21 - Unable to confirm
Booking Files with UC, UN or NO status.
Queue 22 - Time change
Time changes (TK or TL status).
Queue 24 - Auxiliary service advice
Service responses from hotel and car vendors
Queue 25 - Service information
advice
Replies to SSRs.
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Special Queues
Special queues have three-letter titles. They hold messages and Booking File counts
for special functions.
The following table lists each special queue, its associated title, and the types of
information found there.
Queue
Title
Format
Information
Supervisor
SPV
QS
Messages for the attention of the
supervisor or manager of an office. Need
authorization to access.
Message
MSG
QM
Messages of a more general nature to
colleagues in the same office, or between
associated agencies and a Galileo office.
Unable to contact
UTC
QUTC
Count of Booking Files with “unable to
contact” notices.
Note: You cannot sign into the UTC
queue, and is little used in an agency
environment.
Left message to call
back
LMT
QLMCB
Booking Files can be placed on this queue
if you have been unable to contact your
customer and will call later.
Note: You cannot sign into the LMT
queue, and is little used in an agency
environment.
Note: These queues will be worked by your agency supervisor or servicing
department.
Non-Programmatic Queues
There are 74 non-programmatic queues that you can structure any way you like.
Some agencies use certain queues to store Booking Files that need additional work,
that need to be reviewed by a quality control department, or that need to be
assigned to a specific individual in the agency.
Some agencies assign a non-programmatic queue to each individual working in the
agency, so that they can follow-up with customers on Booking Files that they have
created themselves.
Queue Categories
Non-programmatic queues may be divided into categories and date ranges to allow
additional storage capacity. A category is a sub-division of a queue and may be
defined for use by your agency supervisor. Each category may be further divided
into four date ranges to permit more filing space.
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Queue Management
You can manage work to be done on Booking Files by performing various queue
counts. In addition, Galileo enables you to view a list of Booking Files in a queue.
These functions are important factors in increasing office productivity.
Counting Booking Files in Queue
Working queues is easy using Travelport Smartpoint.
To help you manage your queues, you can set up a maximum of 10 Quick View
queues or queue categories.
Select Queue Count Options from the Tools menu.
Example screen response:
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Refer to the following completed example, specifying pseudo EA7 and queues 16,
17, 19, 20, 22 25 and 36 with queue category JU.
Check the Visible box so that queues 16, 22 and 25 will be visible at the bottom of
the Smartpoint Terminal Window.
If you check “Display queue change notifications”, Smartpoint will automatically
advise you when Booking Files are added to a queue.
Check the box to enable Queue count polling and specify that you wish your queues
to be polled every 30 minutes.
Note: The minimum polling time is 15 minutes.
Example:
Note: You can select a maximum of three visible queues.
Click Save and the MQ button at the side of the screen is activated.
Click on it to display the numbers of Booking Files on your selected queues.
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In addition, the total numbers of Booking Files on each queue that you “made
visible” are displayed in red ‘bubbles’.
Click your cursor over a red ‘bubble’, and the Booking Files on that queue are
displayed in a separate window.
Click on a Booking File record locator to take you into the queue and open the
booking in the PNR Viewer Window.
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Note that you can click the P button if you wish to poll your queues at any time.
You can also click the O button to get easy access to the Queue Count Options table
if you wish to make any changes to it.
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Counting all Queues
You can click the QCT button at the side of the screen to display the queue count for
all queues.
Queue Categories
A queue number with an asterisk identifies a queue with categories.
Example:
Click on the asterisk (shown here in blue) to display the categories and the Booking
File count. Click on the asterisk again to close the display.
Example:
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Listing Booking Files in a Specific Queue
Click on a number to the right of the queue number or queue category to display a
list of the bookings residing on that queue.
Click on any of the record locators to open the Booking File in queue in the PNR
Viewer window if you wish to start working the queue.
Alternatively, click “Back to Queue Count” to return to the queue count.
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Accessing Booking Files in Queue
H/QUEUE
To access and work on the bookings stored in a queue, category, or date range, you
need to sign into one of them. You can also access bookings on a branch office
queue, category or date range.
To access a queue, select either the MQ or QCT buttons, and then click on the
required queue number or category.
You can also click on a Booking File record locator from a list of bookings on Queue
as shown earlier.
The first booking on queue is displayed in the PNR Viewer Window.
When you access a Booking File on queue, new buttons become available at the side
of the active window, and you can work the queue quickly and easily.
Click the QP button to retrieve the previous Booking File on queue.
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Click the I button to ignore and retrieve the next Booking File.
Click the QR button to remove the booking from queue.
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Click the QXI button to ignore the booking and sign out of the queue.
Click the -Q to take you back to the queue buttons.
Example screen response:
Placing Booking Files on Queue
You can place Booking Files on any of the 100 queues assigned to your office
(including programmatic queues). You can also place a booking in a specific
category within a queue, or in a specific date range within a category.
After you place bookings on queue, Galileo begins a history trail of the queue entries
you make.
Note: You can place the same Booking File on multiple queues, but you cannot
place the same Booking File in the same queue multiple times.
The function identifier to place a Booking File on queue is: QEB
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Placing Booking Files on a Specific Queue
To place a Booking File on a queue, display the booking and enter QEB followed by a
slash (/), and the queue number.
Example entry: QEB/50
To place a Booking File on a queue at a branch location, display the booking and
enter QEB followed by a slash (/), branch location pseudo city, and queue number.
Example entry: QEB/E9G/39
The Galileo system responds with the message “ON QUEUE” followed by the
booking record locator.
Example screen response:
Note: Once you place a booking in a queue, it is no longer active in your
agent
work area. Therefore, in order to continue working on that same Booking File, you
must retrieve it again.
Placing Booking Files on a Specific Queue and Category
To place a booking into a queue category, display the booking and enter QEB
followed by a slash (/), queue number, asterisk (*), category code (C), and the
category name.
Example entry: QEB/55*CJD
Use the following format example to place a Booking File into a category at a branch
location:
QEB/E9G/42*CMK
Galileo responds with the message “ON QUEUE” followed by the booking record
locator.
Placing Booking Files on a Specific Queue, Category, and Date Range
To place a Booking File into a queue category date range, display the Booking File
and enter QEB followed by a slash (/), queue number, asterisk (*), category code (C),
category name, asterisk (*), date range code (D), and the date range number.
Example entry: QEB/33*CDL*D1
You can place a booking into a queue category date range at a branch location.
Example entry: QEB/E9G/50*CTE*D1
The message “ON QUEUE” appears followed by the booking record locator.
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Placing Booking Files on Multiple Queues, Specific Categories
To place a Booking File into multiple queues and categories, display the booking and
enter QEB followed by a slash (/), first queue number, asterisk (*), category code (C),
category name, end item (+), second queue number, asterisk (*),category code (C),
category name.
Example entry: QEB/33*CDL+40*CJD
The message “ON QUEUE” appears followed by the booking record locator.
Working Booking Files in Queue
When signed into a queue, you can:

Change segment status and update advice codes in a Booking File.

End transaction the Booking File.

Ignore the Booking File.

Remove the booking from queue.

Place the Booking File on another queue.

Exit queues.
Status Codes and Advice Codes
Vendors use advice codes to advise you of the change of status of a booking, and a
status code may indicate whether a flight reservation is confirmed, waitlisted, or on
request. It is also is used to confirm a seat request or an SSR item.
When you receive an advice from a vendor, you should advise your customer of the
change and update the Booking File to show the status of the flight.
The following is a list of codes, and required action.
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Advice code:
Definition:
Change to status code:
KK
Confirmed from request
HK
KL
Confirmed from waitlist
HK
NO
No action taken
XK
TK
Schedule change on a confirmed flight
HK
TL
Schedule change on a waitlisted flight
HL
TN
Schedule change on a requested flight
HN
UC
Unable to confirm
XK
UN
Unable to confirm, flight not operating
XK
US
Unable to accept sale, have waitlisted
HL
UU
Unable to confirm, have waitlisted
HL
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Updating Advice Codes
When you have advised your customer of relevant changes, the advice code must be
updated in the Booking File with a change entry. The following are sample entries.
Flight changes
Advice codes that advise you of a change of flight status may be updated with the
following entries.
Advice code:
Change to status code:
Format:
KK - confirming reservation
Change flight segment 2 to HK
@2HK
KL - confirming from waitlist
Change flight segment 5 to HK
@5HK
TL - waitlisted, advising new flight
times
Change flight segment 3 to HL
@3HL
UU - unable, have waitlisted
Change flight segment 4 to HL
@4HL
SSR items
Advice codes that advise you of a change of status for an SSR item may be updated
with the following entries.
Advice code:
Change to status code:
Format:
KK - confirming item
Change status of special meal
VLML to HK
[email protected]
KK - confirming item
Change status of special meal
DBML to HK for passenger 1
segment 3
SI.P1S3/[email protected]
UU - unable, have
waitlisted
Change status of special meal
SFML for segment 3 to HL
SI.S3/[email protected]
Seat requests
Advice codes that advise you of a change of status for a seat request may be
updated with the following entries.
Advice code:
Change to status code:
Format:
KK - confirming item
Change segment status of all seats for
all passengers to HK
[email protected]*HK
KL - confirming from waitlist
Change segment status for seat
request for segment 2 to HK
[email protected]*HK
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Flights, SSR and Seats
Action:
Format:
To update all air segments, SSR items and seat request with one entry.
(This will also remove items with NO, UC, UN or HX advice codes.
@ALL
Ending Transaction
In addition to the buttons that become available at the bottom of the Smartpoint
screen when you are working a Booking File on a queue, Galileo formats are also
available.
When you make changes to a Booking File in queue, you end transaction to save the
changes. You have two options available when you end transaction a booking in
queue:

Redisplay the Booking File in queue.

Remove the Booking File from queue.
Ending transaction and redisplaying
To end transaction a Booking File and redisplay it in queue:

Change or update the Booking File.

Add a Received field.

Enter: ER
Ending transaction and removing
To end transaction and remove a Booking File from queue:

Change or update the Booking File.

Add a Received field.

Enter: E
Ignoring
You can ignore a displayed Booking File in queue. However, Galileo ignores any
changes made to the booking and places it at the bottom of the queue. You can
then:
Redisplay the Booking File without changes.
Place the displayed Booking File at the bottom of the queue.
Ignoring and redisplaying
To ignore and redisplay a Booking File, enter: IR
Ignoring and placing at the bottom of queue
To ignore and place the Booking File at the bottom of the queue, enter: I
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Exiting the Queue
Galileo provides several single-entry formats that allow you to exit a queue.
The following table lists the most frequently used formats.
To exit a queue and:
Use this format:
Ignore a displayed Booking File
QXI
Ignore a Booking File, then redisplay it
QXIR
End transaction a Booking File
QXE
End transaction a Booking File, then redisplay
it
QXER
End of Queue Markers
H/QEND
Queues in the Galileo system work in a continuous loop. You have the option of
turning on a queue marker to indicate when you have reached the end of a queue.
If the queue marker is not used, the first booking remaining on queue will be
redisplayed.
Turning on queue markers
To turn on queue markers at your terminal enter QENDON, before entering a queue.
Example:
At the end of the queue if no other items exist, Galileo will respond with: END OF
QUEUE – OFF QUEUE
Example:
If Booking Files remain on queue, Galileo responds with:
END OF QUEUE – OFF QUEUE – ITEMS EXIST
Example:
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Turning off queue markers
To turn the queue marker feature off at your terminal enter: QENDOFF
Queue Bounce
H/QB
The queue bounce feature in Galileo allows you to move Booking Files from one
queue to another. You can also move Booking Files from one queue category to
another queue category or move Booking Files to a branch queue.
The following table lists the most frequently used formats.
To bounce all Booking Files from queue:
Use this format:
9 to queue 47
QB9/47
50 to queue 20, category MH
QB50/20*CMH
32, category TR to queue 34, category MW
QB32*CTR/34*CMH
9 to queue 60 at branch E9G
QB9/E9G/60
Additional Queue Formats
H/QUEUE, H/BFQM
The following table lists frequently used formats for working in queues.
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To:
Use this format:
Display list of queue titles
QPB*
List all queues containing active
Booking Files
QCA
List all queues containing more than
30 Booking Files
QCA*30
Count number of people signed into a
queue
QINC/50 (50 = queue
number)
Sign into message queue
QM
Count messages in the message
queue.
QCM
Sign out and place message at bottom
of queue with a single entry
QX+QEMI
Sign out of queue and delete message
QX+QI
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Summary
In this module, you learned how to:
Identify the types of queues and their purpose.
Display the number of Booking Files on queue
Access Booking Files in a queue and explain queue categories and date ranges.
Place Booking Files on a queue with categories and date ranges.
Work Booking Files in queues.
Identify status codes and advice codes
End transaction, ignore, remove and place Booking Files in queue while working
in a queue.
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Once you have completed a Booking File in Galileo for your customer, you may need
to issue documents such as tickets, invoices or itineraries. This module describes
how to issue these documents through the Galileo system.
Module Objectives
Upon completion of this module, you will be able to:

Check printer status and ticket and itinerary/invoice stock

Issue both electronic and paper tickets

Describe document issuance activities

Void tickets

Exchange tickets

Process refunds
Printer Status
HELP TINS or H/HMLD
ASK Answer ID 8684
ASK Answer ID 600
Before using the Galileo system to issue any documents, you should check your
printer status. From your workstation, you can check your printer status and ticket
and invoice (TINS) tables to verify correct document numbering (TINS is the Galileo
Ticket/Invoice Numbering System).
The function identifier to check printer linkage and status from your workstation is:
HMLD
The following linkage screen appears:
The following table describes the linkage screen components:
Component:
Description:
Example:
CRT
Workstation address
FE09C7
TKT DEV
Ticket device address
C5F061
ITN DEV
Itinerary/invoice printer address
C5F062
MIR DEV
Accounting interface address
F101BA
D (following each printer
address)
Demand
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Note: You may also be linked to a hardcopy printer (PRT DEV) if available.
Component:
Description:
Example:
ST
Printer/interface status
U (Up)
D (Down)
FM
Type of form in device/printer
T (Ticket)
I Itinerary/invoice)
If you are not linked to a device and do not know the GTID, it is possible to check the
GTIDs by viewing the linkage for your Pseudo City Code: HMLDXC7
The entry to then link to the appropriate device would be (linking to
itinerary/electronic ticket support document printer GTID C5F061):
HMLMF52343DIE
If the link is showing with a D for Down under the ST (status) column, to bring the
status UP again would be: HMOMC5F061-U
Ticket and Invoice Tables
H/TINS
ASK Answer ID 578 TINS Table
Galileo has the Ticket/Invoice Numbering System (TINS) to help you reconcile autogenerated tickets and invoices. For each transaction, Galileo assigns ticket and
invoice numbers that cross-reference each other.
There is a table for ticket data and a table for itinerary data. You can view these
tables and generate reports on the data from your workstation.
The entry to check the ticket table is: HMTN/D
If you have multiple ticket printers in your office, you may see a response similar to
the one below.
To check the itinerary/invoice table, enter HMIN followed by a slash (/), and the
letter D for display.
Example entry: HMIN/D
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Preparation for Ticket Issue
HELP TICKET or H/TICKET
ASK Answer ID 8684
The Galileo system checks for the presence of a filed fare, plating carrier and form of
payment (FOP) when a ticketing entry is made. The plating carrier is selected
automatically by Galileo in agencies in markets that use Automatic Plating Carrier
Logic.
Ensure the Booking File has been completed with the mandatory items, plus a filed
fare and a form of payment. End and retrieve the Booking File before making the
ticketing command.
Galileo can issue two types of tickets:

Electronic tickets

Paper tickets
To display the list of carriers that offer electronic ticketing, enter: CGET.
The Default field on the CGET table controls whether an airline allows electronic or
paper tickets.
Here are the settings that are currently in use.
V – Virtual electronic ticket required
P – Paper ticket
E – Electronic ticket required
From the GCET table you can also determine whether the vendor locator must be
present in the Booking File for the e-ticket to be issued.
Under the POSACK column, next to each carrier, Y = Vendor Locator is required, N =
Vendor Locator not required.
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E-Ticketing Inter–Airline Agreement Table
ASK Answer ID 2347
To display a list of interline electronic agreements for a specific carrier, enter:
DT/IAT/DISXX (XX= carrier code) (ASK Answer ID 3882)
Example entry: DT/IAT/DISAF
(AF = Air France)
The display shows those airlines that accept an AF ticket. For example for AC (Air
Canada), Y appears next to the carrier code. This indicates that you can validate an
Air Canada itinerary against Air France, even if no Air France flights exist in the
itinerary.
Galileo issues all travel documents including the accounting interface
simultaneously, although modifiers can be used to issue only the type of document
required.
Galileo prints the supporting documents depending on how this has been set up in
the Support Document Print Table options table. HMET
To change settings, tab to the N under print now and change to Y.
Issuance Activities
When you issue travel documents, in addition to printing documents, Galileo:

Sends Booking File information to the accounting system (if linked)

Checks that the fare quote status is still valid for ticketing.

Validates airline plating

Updates the Ticketing field to show ticketed

Updates the Filed Fare to show ticketed

End transacts the Booking File
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Accounting Information
If your workstation is linked to an agency accounting system, Galileo automatically
sends the Booking File accounting information to the system when you issue travel
documents for your customer.
Fare Validation
When you issue travel documents for your customer, Galileo checks that the Filed
Fare is still valid for ticketing. If it is not, a new fare quote must be obtained and any
fare increase advised to the passenger.
Point to note:
If no filed fare is present in the Booking File, the system obtains an automatic
fare quote for the classes as booked (FQ entry) when the ticketing entry is
made.
Validation of Airline Plating
When you issue a ticket for your customer, Galileo automatically validates that your
agency has a validation plate authority to ticket the first airline in the itinerary.
Plating authority override
To store a price and override plate authority, enter TKPC followed by the airline code
that you are using to override the plating authority.
Example entry: TKPCBA
Update of Ticketing Field and Filed Fare
Galileo changes the Booking File ticketing field (T.) to show that your customer has
been ticketed. Galileo changes the ticketing field to show the nearest airport code
to the agency issuing the ticket, ticketing date, ticketing time in Greenwich Mean
Time (GMT) and the issuing agent sine and duty code.
When issuing travel documents for a customer, Galileo adds the ticket number into
the Filed Fare.
End Transact Booking File
The final activity that Galileo performs when issuing travel documents is to
automatically end the Booking File. Galileo also displays a tab and format to
redisplay the Booking File if you wish.
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Form of Payment
HELP JV
See also ASK Answer ID 2281 (If passenger needs to pay by more than one FOP)
Once you know the Form of Payment that a passenger will be using to pay for their
journey, there are several ways to enter this into the Booking File. There are various
forms of payment that can be added.
One option is to use the Booking File Form of Payment entry:
Format:
Explanation:
F.S
Cash
F.CK
Check / Cheque
F.INV12345
Invoice Number
F.NONREF
Non-refundable without reference to issuing
agent
F.487652221110028*D1215*A1234
Credit card with date of expiry (no spaces in
the credit card number), with a previously
obtained approval number
F.MSfreetext
Miscellaneous payment
[email protected]
To change the FOP to check/cheque
If no approval code is added to the credit card entry, the system will automatically
seek approval for the fare amount.
Alternatively, add the Form of Payment as Ticket Modifier Update entries:
Entry:
Description:
TMU
Ticketing modifier update
1
Filed fare number 1
F
Form of payment entry code
CK
FOP code (check/cheque)
Another alternative is to add the Form of Payment in the ticketing entry:
Entry:
Description:
TKP1
Ticketing modifier update
P1
Filed fare number 1
F
Form of payment entry code
CK
FOP code (cheque)
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Refer to Ask Answer ID 30252 for a full list of possible credit card error responses
and solutions.
Response:
What it means:
AUTHORISATION IS NOT ALLOWED
The link in the vendor control database is set
to OFF.
Contact your Galileo Help Desk.
CARD EXPIRED
Telephone the card vendor for
authorization.
CARD NUMBER/VENDOR DO NOT
MATCH
You have included the two-letter card
vendor code in the entry that does not
match the card number.
Note: The card number also identifies the
card issuer. You do not need to include the
vendor code in your entry.
CARD NOT VALID FOR USE ON
GALILEO
The optional vendor ID code is invalid, or the
card number that was input does not match
an existing vendor code.
CARD NOT YET VALID
Check whether the cardholder has another
copy of the card which is about to expire and
re-enter using the details of that card.
Alternatively, telephone the card vendor for
authorization.
Electronic Tickets
HELP E-TICKET ISSUE or H/ETKT
ASK Answer ID 8430 – E-Ticket Functionality
You can issue an electronic ticket for those airlines that participate in electronic
ticketing in Galileo, provided that the booking is eligible for electronic ticketing.
Below are some of the requirements that must be met in order for the successful
production of e-tickets:

The carrier must be an e-ticketing participant

The flight segments must be e-ticket eligible (should have E indicator)

If there are multiple carriers in the Booking File, the interline agreement
must be verified

Positive acknowledgement from each carrier is required

The form of payment must be accepted for e-ticketing by the carrier

The passenger type code (PTC) must be accepted for e-ticketing by the
carrier

The travel agency must be within carrier’s e-ticketing points of sale

The secure flight SSR must be present when required
Additional requirements may be applicable, depending on the carrier.
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Note: To determine whether or not the current itinerary is eligible for e-ticketing,
use the format DT/ETE0
Example screen response:
To issue all documents, including an electronic ticket, enter: TKP
Galileo issues the electronic ticket, prints related documents, and the following alert
appears. As long as the default ticketing type is E-ticket for the airlines booked, an
E-ticket will automatically be generated.
There will now be two additional boxes shown beneath the itinerary to indicate that
an electronic ticket has now been issued: *HTI and *THE.
When you click on the *HTI box the following screen will be displayed showing the
ticket number, currency and total fare.
When you display the Filed Fare, *FF the ticket number will now be shown:
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Electronic Ticket Record
ASK Answer ID 420 – ETR Status Codes
When you click on *HTE the electronic ticket record is shown.
When you issue an electronic ticket, an image of the ticket is stored in the carrier’s
database. This image is referred to as an Electronic Ticket Record (ETR).
The Booking File is not linked to the Electronic Ticket Record. Any updates to the
Booking File do not affect the Ticket Record.
The following are the status indicators that you will see in an ETR.
ARPT
Airport Carrier controlled (unused, exchanges and refunds are
allowed by most carriers)
CKIN
Passenger has checked in with the operating carrier (most carriers
do not allow exchanges/refunds)
CLSD
Closed
EXCH
Coupon has been exchanged
LFTD
Passenger has boarded the aircraft
OPEN
Open for use
PRTD
Printed by carrier (converted from electronic record to a paper
document)
RFND
Coupon has been refunded
SUSP
Restricted use by validating carrier
USED
Passenger has flown
UNVL
Made unavailable for use by validating carrier-can only be
exchanged
VOID
Ticket voided
Display the Electronic Ticket Record
You can display an e-ticket from a displayed Booking File, by the e-ticket number or
by other means.
To access the ETR from the Booking File, display the Booking File and then type *HTE
and enter or click on the box *HTE in the ticketing field and enter.
To access the ETR by e-ticket number, without the Booking File being displayed, type
*TE/ followed by the ticket number (13 digits) and enter.
Example entry: *TE/0161234567890
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The following table lists formats to view an Electronic Ticket Record.
To view the Electronic Ticket Record:
Use this format:
From an active Booking File
*HTE
By ticket number
*TE/0141667436821
Display e-Ticket record held in the American
Airlines database using the passengers
mileage membership number
*TE/AA/FF10087654
Display e-Ticket record held in the Deutsche
Lufthansa database using the credit card
number
*TE/LH/CC373900000000000
Retrieve an e-Ticket record from the Air
France database using the date, routing and
passenger family name
*TE/AF/10APR08PARMRS-LEBLANC
Display Electronic Ticket Record History
If the carrier allows, an Electronic Ticket Record History can be displayed. It is
helpful if you need to verify the ticket number on the first screen or track any
changes that were made to the ticket.
The format to display ETR history is: *TEH
Retransmitting Electronic Ticket Support Documents
To reprint Support Documents enter the ticket number with the check digit:
TSD1259900191818
Paper Tickets
You may have to issue a paper ticket for a carrier that offers e-ticketing but your
customer wishes to have a paper ticket or you may have to issue a paper ticket for a
carrier that does not offer e-ticketing.
Paper Ticket for Carrier Offering E-ticketing
ASK Answer IS 3046
For an airline that offers electronic ticketing, you may choose to issue a paper ticket.
Note: Some airlines may add a charge to issue a paper ticket, or may not allow a
paper ticket to be issued. In this case, you may need to check the Interline
Agreement Table to see if there is an alternate airline on which you can issue the
ticket.
To issue all documents including a paper ticket instead of an electronic ticket,
Example entry: TKPPT
Galileo issues a paper ticket and an itinerary/invoice.
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Paper Ticket for Carrier Not Offering E-ticketing
For an airline that does not offer electronic ticketing, you must issue a paper ticket.
To issue all documents including a paper ticket for a carrier that does not offer eticketing:
TKP
Galileo issues a paper ticket and an itinerary/invoice.
Issuing Tickets for Specific Passengers/Filed Fares
The ticket command TKP assumes that tickets are required for all passengers and all
filed fares. However, it is possible to identify a specific passenger and/or a specific
filed fare for ticketing.
It is usually more efficient to make the passenger selection at the time of the fare
request, often paired with a segment selection, and this will determine which
passengers and/or segments will be produced at the time of ticketing.
The entry TKP will issue tickets for all passengers in the Booking File, irrespective of
the number or type of passengers or different fare quotes. Each passenger is
automatically linked to a fare quote.
If the filed fare is for all of the passengers in the Booking File but you only wish to
issue tickets for some of them.
TKP1P1
Issue ticket for Filed Fare 1 passenger 1. When specifying a
passenger it is also necessary to specify the Filed Fare.
TKP2
Issue ticket for all passengers for filed fare 2. When there are
multiple passengers on one filed fare, if no passenger number is specified all
passengers will be issued for that filed fare.
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Format:
Explanation:
TKP3
Ticket for filed fare 3 only
TKP1P3
Ticket for filed fare 1 passenger 3
TKP1P3-5
Ticket for filed fare 1 passengers 3 through to 5
TKP2P2.4
Ticket for filed fare 2 passengers 2 and 4 only
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Specific Document Type Production
ASK Answer 2164
You can use ticketing entries to specify the device to which you transmit
ticketing/document information. For example, you may just need to print an
Itinerary.
The following table lists commonly used device modifiers and formats.
To issue:
Use this format:
Itinerary/invoice only
TKPDID
Accounting only
TKPDAD
Itinerary/invoice and accounting
TKPDIDAD
Ticket only
TKP
Ticket and accounting image
TKPDTDAD
TINS Report
ASK Answer ID 16210
The TINS report displays a list of transactions for today, and is updated automatically
as each ticket is issued, with details of the passenger name, fare, total taxes,
commission and form of payment.
It is more commonly referred to as the Payment Report or Daily Activity Report and
is forwarded to BSP electronically overnight. It is useful to view it when you need to
know details of tickets issued in your office.
HMPR
The TINS report provides system generated ticket numbers. It will also show any
tickets that have been voided.
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TINS records may be displayed for up to 32 historical working days. It is also possible
to view TINS for refunded tickets only.
To view:
Use this format:
Payment report for a specific date
HMPR/12MAR
Payment report for refunds (date range must be
included in the entry, even when displaying a single
day)
HMPR/REF/12MAR15MAR
Payment report for domestic flights only
HMPR/D
Payment report for international flights only
HMPR/I
Voiding Tickets
HELP VOID
ASK Answer ID 570 and 12748
Galileo enables you to easily void a ticket.
The period during which you can void a ticket differs in each country. The voiding
period is specified by BSP and in some countries, it is only possible to void a ticket on
the day of issuance.
To display the current day ticket/itinerary numbering system (TINS) report, enter:
HMPR
To void a ticket on the same date of issue enter ticket number:
TRV/05799000354401
Note: If you accidently void the wrong ticket number it is not possible to un-void it
Exchanging Tickets
HELP EXCHANGE
Ask Answer ID 436
When a passenger changes his travel plans and he has a flexible fare, it is possible to
use the old ticket as part or full payment towards the cost of the new ticket.
The types of exchange that can result, depending on the cost of the original ticket
compared to the new ticket are:
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
Even

Add collect

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This is an example of a blank exchange screen:
The first part of the screen contains the new fare details, including the fare and any
increased amounts of tax, and any new taxes:
The next part of the screen is where the details of the old ticket being used to pay
for the new one will be entered:
The final part of the screen would contain details of the original issue.
Before processing an exchange, you must complete the following tasks:
1. Display the Booking File. Take note of the original fare details, in particular the
taxes.
2. Change the Booking File to reflect the new itinerary.
3. Enter a Filed fare for the new itinerary
Note: You must store fares individually for multi-passenger Booking Files and
you must execute exchanges individually.
4. Add a Received field and save the Booking File.
5. Using Fare Build Entry commands, remove any taxes that have already been paid
on the original ticket, retaining only any new or increased amounts of tax.
Enter the command to bring up the Exchange Ticket fill in format.
TKP1FEX125990001234 (Ticket filed fare 1, form of payment exchange), followed by
the ticket umber. Once the exchange screen and additional collection screen (if
applicable) have been completed, the ticket will be produced.
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Additional Collection – Unused Ticket
Example – Refer to the following ticketed Booking File, showing details of the
original Filed Fare.
The passenger now wishes to upgrade to a Business Class ticket.
Book the new flight details and store a Filed Fare for the new details.
Compare the new and original taxes.
In this case, the YQ tax has increased by GBP8.00.
Using Manual Fare Build entries, remove the paid taxes:
*FB1
FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/8.00YQ+TTL/
FBF
R.P+ER
Note: Only the increased amount of the YQ tax is to be retained.
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The total is recalculated automatically when TTL/ is entered. Remember to file the
changes using the FBF entry. Once the booking has been ended, the Exchange fill in
format can now be completed:
TKPFEX12599018919071
You will find most of the fields are automatically completed.
If there are more than 8 taxes, they will be grouped together as XT.
When possible the breakdown of taxes should be shown.
Description of fields:
TICKET FOR
Passenger name automatically placed here from the filed fare.
NEW FARE
Automatically placed here from the filed fare.
TX1 to TX4
All taxes from the filed fare will be displayed here.
EQUIV
If applicable, the currency code (not the amount) of the original
currency of issue and of the additional collection currency should be shown here
from the manually updated filed fare. Up to three currency codes may be entered,
leaving a space between each.
TKT NO
The ticket number will have been filled in automatically. If not, type
in the ticket number to be exchanged substituting the check digit with P
THRU
blank.
If exchanging a conjunction ticket, type X here, otherwise leave
TKT NO
Enter the last conjunction ticket number of the sequence (including
the check digit). If not applicable, leave blank.
NO. CPNS
The number of flight coupons to be exchanged, e.g. 02 will be
automatically added here by the Galileo system.
COUPONS FOR The coupons to be exchanged will be added automatically here by
the Galileo system, e.g. 12 to signify coupons 1 and 2
PD TAXES
All paid taxes (shown individually) will be displayed; it is not
permissible to show a combination of taxes using the XT tax code.
TTL VALUE:
The original fare excluding taxes is reflected here; along with the
currency code e.g. GBP149.00.
BSR
If dealing with different currencies, enter the Bank Selling Rate
according to the FZS entry. Prefix the BSR with an oblique (/) to indicate divide. If the
BSR contains more than 4 numbers, ignore the last one(s)
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ORIG FOP
Enter the Form of Payment used on the original ticket, for
example NONREF. If it was a credit card, it will be displayed as CC.
*ORIG ISSUE*
Line of information relating to original ticket
TICKET NUMBER
If the ticket being exchanged has previously been re-issued
the original ticket number must be shown here.
ORG/DES
Enter the origin/destination of the whole journey,
using the city, not airport, codes. For example, the ORG/DES fields for an itinerary
STNTLVSTN would be reflected as LONLON. This will need to be manually amended
as for an e-Ticket the system will take the first two city codes from the Booking File
that would only be correct for a one way journey.
CITY
The city code where the original ticket was issued.
DATE
format.
The date the original ticket was issued in DDMMMYY
IATA CODE
The original office IATA number
If the new ticket costs more than the original ticket, this will result in an additional
collection being required and the following screen will appear:
Ensure the insert button is switched off before tabbing to and completing the FOP
field, entering the form of payment for the outstanding amount.
Tab to the first line and enter the form of payment being used to pay for the
additional amount. If the customer wishes to pay by two different forms of payment
enter:
Note: The $ symbol is always used to indicate the amount being paid on each FOP
regardless of the currency.
Even Exchange
If the new ticket is of equal value to the original ticket, this is called an even
exchange and as such no TOTAL ADD COLLECT screen will appear and the ticket is
issued once the Exchange FIF is complete.
Exchange with Partial Refund
Example - Your passenger may wish to change their flight to one that is cheaper.
Maybe he was originally flying in club class and has down-graded to a cheaper cabin
class fare that will result in a refund.
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Take the following steps:
Rebook the flights and re-quote, compare the new fare.
Normally there will not be any additional amounts or new taxes, but use Manual
Fare Build Update entries to remove the taxes that have already been paid.
*FB1
FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/+TTL/
FBF
R.P+ER
Bring up the ticket exchange FIF using the entry: TKPFEX12599018919082
The Exchange screen will be presented with all fields completed.
The following screen will then be presented with the option to create an MCO for
the refund amount, tab to enter Y or N. If no MCO is created, the refund will have to
be processed through BSP.
Refunding an e-Ticket
First, establish that there are no cancellation or service fees to be charged. To
process the refund, you must create a refund notice in the system by making the
entry:
TRNE1259901891821/05AUG13
number and date of ticket issue.
(Ticket refund electronic) followed by ticket
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The following screen displays:
This is the first screen of the refund procedure. Note “Page 1 OF 4” in the top right
of the screen. The fare and ticket information on this screen is captured from the
electronic ticket details. You will need to complete all relevant fields before you
press ENTER to move on.
Cash Amount Used
When ticket payment was made by cash or cheque, tab to this field to enter the
total value used on the ticket, excluding taxes, i.e. the value of the journey actually
travelled.
If no sectors were flown, the value will be 0.00.
Credit Amount Used
When payment for the ticket was made by Credit Card, tab to this field to enter the
total value used on the ticket, excluding taxes.
If no sectors were flown, the value will be 0.00
Cancellation Charge
When a cancellation charge is to be applied to the transaction, tab to this field to
enter the appropriate amount.
If no cancellation charges apply, leave blank.
Unused taxes to be refunded Y/N.
Enter Y if any or all taxes are to be refunded. Hit ENTER and the tax screen appears
if required.
Here is an example of the tax screen. Any taxes to be refunded will have been
automatically added.
Note: If there is a ZP tax to be refunded (US domestic journeys only), the tax should
be entered using the tax boxes at the top and then the 3 letter code of the airport
that it is being charged by.
The amount in USD should be entered in the section starting BT.
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Put the curser after the last tax code, in this case YQ and hit enter; the following
screen will now appear:
The refund due, calculated from the previous screens, is shown at the bottom of the
page.
PFC
To be used when PFCs (Passenger Facility Charges) are to be refunded. When
applicable enter the 3 letter PFC airport code and then tab to enter the appropriate
USD amount, i.e. 2, 3 or 4.
If no PFC is to be refunded, leave blank.
Refund Amount
The amount to be refunded to a credit card if one was used as the Form of Payment.
If no amount is refundable to a credit card, leave blank.
Comm Percentage/Amount on Cancellation Charge
When appropriate, enter either a commission percentage or the amount that is due
to your agency from any cancellation charge.
If no amount is due to your agency, leave blank.
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Third Screen
Used only when more than one credit card was used for payment. Usually you will
enter “N” in this field.
Note: Many BSP authorities will only permit one credit card per passenger. Agents in
those countries will only use the first Refund amount field, and never go to the third
screen.
When you hit enter, the following screen will appear to advise that the refund is
now complete.
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There are several ways of troubleshooting customer problems and getting on line
help.
Module Objectives
Upon completion of this module, you will be able to:

Display Booking File history

Get help from Travelport

Access Travelport Training Services
Booking File History
HELP HISTORY
Booking File history is the programmatic recording of the events taking place during
the “life” of a Booking File in a GDS.
A complete Booking File, as it is stored in the processor consists of two main
elements – current and historical. The information displayed on retrieval is
considered the current element and reflects the most up-to-date reservation
information. The historical element is that portion which captures all past date data
and is viewed only on request.
The history of a Booking File contains a record of the initial Booking File creation as
well as all modifications (manual and programmatic) that were made since that
creation. This record includes schedule changes, queuing actions and other
generated messages.
Creation and development of history is accomplished programmatically within the
processor. It cannot be created manually, erased or replaced. After a transaction is
complete, (End Transact) new history data is written to the Booking File.
As each modification is recorded in history, a RCVD- (received) line will follow those
history items and will include information about the source of the change, i.e. when,
where and by whom the change was made.
Booking Files are purged from the Galileo system 24 hours after the completion of
the last segment ever held. Booking File data may be obtained by an agency for 11
months by use of the Past Date Quick function.
Booking File history does not contain:

ARNK segments

Added phone fields (only changed or deleted phones)

Original Booking File elements if never changed
Sometimes a Booking File is split or divided from another. The split Booking File will
not carry any of the past history.
The only history element retained for this new Booking File is the original RCVDname. Date, agent and duty sign are all from the split and divide transaction.
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How to Read Booking File History
When Booking File history is more than one screen, you can use the scroll functions
to move through it, e.g. MD, MU, MB, MT, MU9, etc.
Historical data is cumulative and is always added at the top of the displayed history.
The easiest method of reading the history is to start at the bottom and work up.
This way you can see the information from the creation to its current state.
When a Booking File is first created, initial historical data is added along with a
RCVD- source. Each subsequent transaction is then added, always followed by a
RCVD- line.
The first two lines of history are part of the original transaction and will remain at
the top of all history data.
The function identifier to display Booking File history is: *H
The balance of the history will vary according to the number and type of
transactions on the Booking File.
One important note is that a single RCVD- source line will follow each and every
transaction in history. This will always be the last line of each new history element.
Each Action is preceded with a history code indicating the action, such as AQP - Auto
Queue Placement or AVL - Added Vendor locator.
The following is a history example from a Galileo agency Booking File.
The first four lines of the history details the original creation. Regardless of how
long the history is, this always appears on the first page.
The user entered the Received from R.P in this example, and the system stamped
the sign on, 4885 (RCVD-VM/0048856). The system also added where the terminal
is located (CRDT-LON) and the Date and Time (1631Z/17SEP)
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History Codes
ASK Answer ID 867
When you display Booking File history, the most current history is at the top of the
display. Booking File history codes precede each line of history except the RCVD
credit line.
These codes describe segment history and customer information history. All history
codes starting with A reflect an addition (of a segment etc.), while history codes
starting with X reflect a cancellation/deletion.
Codes can be found in HELP HISTORY.
The following table lists history codes that appear frequently.
History code:
Translation:
HS
Historical Segment/original booking for flights
AS
Added segment
XS
Canceled segment
SC
Status Change (schedule change or segment
status change)
CF
Confirmation number added
AT
Actual Ticketing (or Added Ticketing)
AQ
Added Queue
AQP
Automatic Queue process
AVI
Vendor incoming remark
HSD
History of seat data remarks
Selective History Display
The most helpful shortcut in reading history is the use of the enhanced view display.
Instead of always looking at the entire history of a Booking File (*H), you may select
certain parts of history to view.
Click on the enhanced view link to display a drop down menu for history types.
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Example screen response:
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You may also use history formats should you prefer the standard view.
Some of the more frequently used select displays are:
History code:
Indicates:
*HIA
History of itinerary air segments only
*HIC
History of car changes
*HIH
History of hotel changes
*HQT
History of Queue trail
*HFF
History of filed fare
*HSD
History or seat data
Example Entry: *HVR – History of vendor remarks
Example Entry: *HQT - History of the queue trail
Copy Terminal Content as Text
Copy Terminal Content as Text is a useful feature when there is a large amount of
data available to view. A good example is when there are several pages of History to
look through.
By using the Copy Terminal Content as Text, it removes the need to MU or MD and
you can scroll through the information. The information can also be copied to the
clipboard for future use.
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First type the entry to display the history, *H. Then click the “Terminal” drop down
menu and select “Copy Terminal Content as Text”.
Click Yes.
All the data is then displayed on the screen and you can scroll up or down to read
through the information.
You may also open a notepad or word document and paste the data.
Need Help with Galileo?
There are several options for you to get answers to your Galileo questions. These
options include:

ASK Travelport

Check Galileo Product Advisories

Contact the Help Desk
ASK Travelport
ASK Travelport is an intelligent knowledge base using industry- leading customer
interaction technology of questions and answers that you can use to learn about
Travelport products, procedures, and business processes.
For a detailed instruction on how to access and use this tool, please refer to Module
1: Getting Started.
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Check Galileo Product Advisories
You can click on the Product Advisories link on the Ask Travelport home page.
Product Advisories bring you up to date with functional and technical changes to
Travelport products.
Contact the Help Desk.
Your agency pseudo city has a unique customer identification Number (CIDB), and
you will need this number if you contact your local helpdesk.
To find your CIDB number, in Galileo, enter: C*CIDBNUMBER
Travelport Training Services
You have learned the basics of Galileo in this course, but there is a lot more to learn.
Travelport Training Services offers the following types of training to help you
improve your skills.
Self-paced tutorials – Take these tutorials anytime and anywhere to learn about
basic Galileo tasks. You just need an internet connection.
Instructor-led virtual training – Take a variety of classes scheduled throughout the
workweek with a Galileo trainer who is happy to answer your questions.
Note: Cancellation charges may apply.
Recorded demonstrations – Play these demos on the basic tasks and
you need to do your job.
procedures
Classroom training – Attend these classes in person. They included intensive
classes for agents new to Galileo, as well as classes on advanced products.
Note: There is a daily fee to attend classroom training. Cancellation charges may
apply.
To access Travelport Training Services and register for these classes:
Click on the Travelport MyLearning link in the Discover Travelport Section on ASK
Travelport home page
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Summary
In this module, you have learned how to:
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
Display Booking File history

Get help from Travelport

Access Travelport Training Services
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Module Review
1. Name three subjects that will NEVER be in the history?
2. History can be created manually?
True/False
3. How do I find my CIDB number?
4. The following history codes show which information:
Hint: you may need to look at the HELP HISTORY
a.
AS
b. HS
c. SX
d. SC
e. XFQ
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Both Galileo and Travelport Smartpoint have time saving features that help you do
your job more efficiently. You can use them to increase office productivity and
improve customer service.
Module Objectives
Upon completion of this module, you will be able to use Galileo to:

Build bookings using shortcuts

Claim a booking

Build passive segments

Access miscellaneous time savers to view:


-
local time
-
flight operations
-
inflight service information
Access advanced Galileo products:
-
Private Fares
-
TravelScreen Plus
-
Custom Check
-
Script Writer Plus
Access Programmable Keys and other tools
Shortcuts for Building Bookings
Galileo has several shortcuts to create bookings quickly. You can repeat a booking
to create a new one. You can also divide a booking to create two new bookings.
Creating a Repeat Booking
H/ REPEAT
ASK Answer ID 2930
You can create a new booking based on the segments or customer information in a
booking you have retrieved, or are currently creating. Repeating a booking creates
the same itinerary or the same customer information for a new booking.
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Booking segments
Repeating booking segments is especially helpful when you have a booking and
another person needs the same itinerary. To create a new booking by repeating
segments, use the following steps:
Enter a Received field in your current booking.
Use the formats in the following table to repeat and sell all or specific segments for
the new booking.
To repeat:
Use this format:
All segments
RESALL
Hint: To remember this
format:
RE – Repeat
S – Sell
ALL – All segments
All data, all segments
REALLSALL
Segment 2
RES2
Segments 2 through 4 and 7
RES2-4.7
Galileo stores the original booking and displays the new booking with the segments
you repeated from the original booking.
Make any changes or additions and end transaction.
Booking data
Repeat booking data creates a new booking for the same customer who needs a
new itinerary. You can repeat all customer data or any of the following fields:

Name (N.)

Phone (P.)

Ticketing (T.)

Form of Payment (F.)

Frequent Flyer (M.)

Address (W.)

Delivery (D.)

Notepads (NP.)

SSR and OSI Remarks (SI.)
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To create a new booking by repeating booking data, use the following steps:
1. Enter the Received field.
2. To repeat fields for a new booking, use the formats in the following table.
To repeat:
Use this format:
All data
REALL
RE = Repeat
ALL = All data
All data, all segments
REALLSALL
Name, Phone, Ticketing, Form of Payment and Address
fields
REN.P.T.F.W.
Note: The Ticketing field indicating that the customer is
ticketed does not repeat to new booking.
Name and Frequent Flyer fields
REN.M.
Note: The Frequent Flyer field repeats only if you repeat
the Name field.
Galileo stores the original booking and displays the new booking with the data
repeated from the original booking.
3.
Make any necessary changes and end transaction.
Dividing a Booking
H/ DIVIDE
ASK Answer ID 118
Certain customers booked in the same Booking File may need to change plans. You
can divide a Booking File to rebook those customers.
In order to be divided, a booking must contain valid air segments. Existing car and
hotel segments remain with the original booking. If you need to amend existing
segments or add new car, hotel or air segments for the new booking, add them after
completing the divide procedure.
The function identifier to divide a booking is: D
The function identifier to file a booking is: F
To divide a booking use the following steps:
1. Retrieve the booking and enter D followed by P and the Passenger number of
the customer you are dividing out.
DP1
The Galileo system adjusts the number of seats and creates a booking for the
customer you have divided out.
The header line displays a warning message that the Booking File may not be
modified. It must be filed and the divide completed before any changes may be
made.
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A Divided Bookings Exist field is created. A notepad item is also automatically
created, advising the date and time of the divide action, and record locator of the
original Booking File.
2. Add a received from field, enter: R.YOUNG/MR
3. File the Booking File, enter: F
Note: If a filed fare was stored, it will be automatically deleted with the divide
transaction.
Galileo displays the original booking with the adjusted number of seats.
Note: The message RECORD FILED and a remark indicating the new record locator
of the divided booking appears in the original booking.
4. Enter a Received field
5. End transaction. Enter E or ER
Divide Results
When dividing a booking, it is important to be aware of the following:

Auxiliary segments (e.g. cars, hotels) stay with the original booking

Galileo adds divided booking and notepad fields to the original and new
bookings to store the record locator of the booking from which it has been
divided. This can be displayed using the entry *DV

Galileo duplicates the SSR and OSI from the original booking to the new
booking. You must remove the SSR DOCS that are no longer applicable.
Claiming a Booking
H/ CLAIM
ASK Answer ID 248
A customer may reserve flights directly with an airline and want you to issue the
ticket. How you issue the ticket depends on whether the airline permits you to
claim their bookings through the Galileo system. To check whether an airline is a
claim participant in Galileo refer to Ask Travelport.
Claim PNR allows you to issue a ticket when the airline has made the original
booking.
The claim entry enables you to take ownership of an airline’s PNR. Claim can also be
used for Group Booking File ticket issue.
The airline must enter an authority into the PNR before you are able to claim it.
Note: If your customer has flown the first segment of the booking, you cannot claim
the booking.
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Claim Process
When you need to claim a booking from a participating airline to issue a ticket, use
the following steps.
Retrieve the PNR
PNRs may be retrieved using the source airline's record locator or flight and name.
Use airport codes in your entry. Refer to the following example for Alitalia (AZ).
Retrieval by Record Locator
Example entry: C/AZ*JTU2UI
Retrieval by Flight and Name
Example entry: C/AZ*AZ374/12APRFCO-VERDI/AMR
Note: If a passenger is waitlisted, precede the flight number with W, e.g.
C/AZ*W/AZ374/12APRFCO-VERDI/AMR
Complete the Claim
Once the Booking File is displayed, you must confirm the claim to complete the
transaction. Take care, as a claim cannot be reversed.
Enter: C/AZ/OK
The response is the completed, retrieved Galileo Booking File with the new Galileo
record locator. The new record locator is transmitted to all carriers in the itinerary.
Note: The following conditions may prevent you from making a claim:

Prepaid bookings

PNRs belonging to another agency

PNRs created by another airline

Negotiated fare

Ticketed PNR

Net remit fare

SSR FQTR (redemption tickets)

SSR FQTU (upgrade tickets)

No active segment

No REQD air nor ATO/CTO

Date beyond GDS range

Status code 'SA' (on the vendor side)

Negotiated space

Amadeus extended security ES elements do not match
Note: Call the airline if you get the response: CLAIM FAILED - ERROR IN VENDOR
SYSTEM.
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Booking File Lend
Ticketing Facility (Booking File Lend) is commonly used to enable ticket issue when
the airline has made the original booking.
The airline may use this facility instead of Claim PNR. It enables you to display the
Booking File for ticket issue only, and you do not take ownership.
Entry: *YY/*LOCATOR (YY represents the airline code)
Enter: T.T* and receive and end the Booking File.
A limited number of airlines participate in Ticketing Facility, including:

AF Air France

AZ Alitalia

BA British Airways

IB Iberia

KLM

KQ Kenya Airways

LH Lufthansa

LX Swiss International Airlines

OS Austrian Airlines

SN Brussels Airlines

SV Saudi Arabian Airlines
Note: Ticketing Facility is only available to selected agents in selected countries at
the discretion of the airline.
Building Passive Segments
ASK Answer ID 352
When a flight has been booked directly with the airline, you can build a booking with
passive segments in Galileo.
The status code of a passive flight segment is AK or BK
BK status:

Allows you to communicate with the airline using OSI and SSR messages.

Allows you to issue an e-ticket provided you enter an ACKN field in the PNR
with the airline’s record locator, and the itinerary and name field matches
the airline’s record.

Allows you to send a cancel message to the airline.
Note: To remove the segment without sending a message to the airline, change the
segment status to XK.
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AK status:
Is totally passive and does not allow communication with the airline.

Allows you to issue an e-ticket provided you enter an ACKN field in the PNR
with the airline’s record locator and the itinerary and name field match the
airline’s record.

Does not generate a cancellation message.
To add a passive segment with an AK or BK status, reference sell the flight using the
passive status code required.
Example entry: 0DL4249T12JANBOSRDUAK1
(or BK1)
Alternatively, AK status can be booked by right clicking over the class of service with
the mouse.
Example screen display of using the mouse to sell an AK status flight:
The following screen appears with the status code for the passive segment.
The airline's record locator/acknowledgement is required in the booking in order to
issue an e-ticket. You may want to advise the client of the airline record locator.
You may need to add the airline/carrier record locator manually into the Vendor
Locator area of the booking if:

A booking with live air segments is not updated by the airline

Tickets need to be issued in a booking with passive air segments
Contact the airline for the locator and enter it in the booking.
Use format RL.airline code*locator
Example entry: RL.AA*VX5VGC
Note: Some carriers use the 2-character code for their Host GDS.
All Amadeus-hosted carriers use 1A. For example, a BA acknowledgement would be
entered as RL.1A*VX5VGC.
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Miscellaneous Time Savers
Galileo provides several useful features to save you time. The most frequently used
time savers display:

Local time

Airport and flight information

Country specific information
Displaying Local Time
H/ TIME
ASK Answer ID 345
The function identifier to display local time is: @LT
To display local time, enter @LT followed by the city or airport code.
Example entry: @LTHNL
The local time for the city or airport code is displayed.
Note: To check local time in your city, enter @LT
Displaying Flight Information using Timetables
H/ TT
You can display flight information in Galileo by flight or from an availability display or
from a booked segment.
The function identifier to display flight information is: TT
To display flight information for a specific flight for 12 January, enter TT followed by
the airline code, and the flight number.
Example entry: TTDL325/12JAN
The following table lists frequently used flight information formats.
To request flight information:
Use this format:
For a specific date
TTDL325/24NOV
From line 2 of availability
TTL2
From booked segment 3
TTB3
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Displaying Inflight Service
H/ *SVC
To display inflight service in Galileo, click the flight number (from availability or sold
segment).
Example screen displays:
Advanced Galileo Products
Advanced Galileo products can help you do your job more efficiently, increase office
productivity, and improve customer service.
The advanced Galileo products are:

Agency Private Fares

TravelScreen Plus

Custom Check
Agency Private Fares
H/ PRIVATEFARES
Agency Private Fares (APF) is a web-based product providing travel agents and
consolidators the means to maintain their contracts of private, negotiated fares.
After contracts have been loaded into APF, the fares are available to integrate with
public fares and airline filed private fares for fare display, quote and shopping.
Contracts are maintained using the APF application located at
https://www.agencyprivatefares.galileo.com/login.do.
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The following table lists the features and benefits of APF.
Feature:
Benefit:
Integrated fares
Combines private and published fares for pricing or tariff
display.
Secured data
Provides customized access with host database control.
Improved
productivity
Eliminates pricing records, extra ticket entries and
cumbersome paper or Client File based reference sources.
TravelScreen
H/ TRAVELSCREEN
ASK Answer ID 20824
ASK Answer ID 20901
ASK Answer ID 20914
TravelScreen is an advanced Galileo point-of-sale tool that works with Client Files to
tailor availability screens for air, car and hotel to include customer preferences at
both the business and personal levels.
The following table lists the features and benefits of TravelScreen.
Feature
Benefit
Corporate and personal
preferences
Provides customized air, car and hotel availability
screens.
Switchable availability
Provides the ability to toggle between preferenced
and neutral availability.
Preferred air availability
Provides the ability to designate origin city, city pair
or general availability for a maximum of three
carriers.
Preferred car availability
Provides the ability to designate a maximum of four
preferred car vendors.
Preferred hotel availability
Provides the ability to designate a maximum of four
preferred hotel companies.
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Custom Check
ASK Answer ID 3069
Custom Check is an advanced Galileo point-of-sale quality control tool that enables
an agency to ensure that every Booking File they build conforms to their business
practices.
The following table lists the features and benefits of Custom Check.
Feature:
Benefit:
Point of sale quality
control
Provides a check for data accuracy at end transaction.
Enforcement levels
Control booking information prior to end transaction or
ticketing.
Improved
productivity
Allows rules to be included in Client Files reducing
additional entries.
Accurate data
Allows definition of booking fields and content ensuring
correct bookings.
Script Writer Plus
If your agency is using Script Writer Plus, you can access these scripts in Travelport
Smartpoint by the following 3 methods:

Select “Tools, Scriptwriter Plus Run” from the Smartpoint menu

Type “#SCRIPT” to just bring up Scriptwriter Plus Run

Type “#SCRIPT c:\script1.key” to launch a specific script (in this example
script1.key)
Script Writer will add windows 2, 3 and/or 4 in Smartpoint as required by the script
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Focalpoint Companions
The following screen shows the Companions menu options within Galileo Desktop.
Programmable Keys
Ask Answer ID 719
The first option on the Companions menu is Programmable Keys. P-Keys help you
quickly execute Galileo formats saving you time. P-Keys are a macro facility that
enables you to compress a number of keystrokes into one keystroke.
Galileo Desktop programmable keys have an additional selection for HTML and
other types of browser based scripts (Browser Script).
You can pre-program many of your commonly used entries, so that a touch of a PKey places the entry on the screen, with no need for you to remember those lengthy
inputs. You can also use P-Keys to launch specific applications and scripts.
There are almost 50 P-Key combinations available to you within each P-Key file. You
can create custom settings for your PC by saving your own P-Key files, and thereby
increase your efficiency.
You can access newly created P-Keys immediately so you do not have to re-launch
Focalpoint.
Accessing programmable keys
To access Programmable keys, use the following steps.
On the Focalpoint menu bar, click Companions.
The Companions menu appears.
On the Companions menu, click Programmable Keys.
The Programmable Keys screen appears.
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Creating Programmable Keys
You can create command keys and hot keys. You can also create script keys to
execute scripts. This section describes how to create command keys and hot keys.
Command keys
You can use a command key to store a Galileo format.
To create a command key, use the following steps.
From the Type list, select Command.
Select the key you wish to program from the Key List.
Note: You can access keys labeled BF1 through BF12 only by assigning them to the
Toolbar.
Click in the Command Box and type the command. If the command is lengthy, it will
scroll across the box.
Note: You can access host commands from the Host Table. To access the Host
Table, select Find.
To leave a space for you to fill in variables in the command (such as Dates, Cities
etc.), use the Tab Stop host command, followed by the number of spaces you
require. When you have completed the command, choose Apply.
Click in the Description and type in the description (maximum of 18 characters) for
this P-Key.
Click Apply to create the P-Key.
The command appears in the P-Keys window, showing gaps left where you can enter
variables.
To add more P-Keys, repeat these steps.
Note: If you wish to ignore the changes you have made, select Reset. You will lose
all the changes you have made since you last saved.
When you have programmed all desired P-Keys, click OK. Save the P-Keys as
required in your file directory.
Hot Keys
Use a hot key to open an application, such as a Focalpoint Companion.
To create a hot key, use the following steps.
From the Type list, select Hot Key.
Select the key you wish to program and click the Search button.
The Select Companion dialog box appears.
Scroll through the list of applications shown, and select the appropriate one.
Note: If the application you are looking for does not appear in the List Box, move to
Other Apps and select the appropriate executable (.EXE) program from the relevant
directory.
The command should be the name of the executable program name, e.g.
MONTHVW.EXE.
The name of the executable file appears in the Command Box.
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Click in the Description and type in a name you wish to associate with this P-Key,
using a maximum of 18 characters.
Click Apply to create the P-Key.
To add more P-Keys, repeat these steps.
Note: If you wish to ignore the changes you have made, select Reset. You will lose
all the changes you have made since you last saved.
When you have programmed all desired P-Keys, click OK. Save the P-Keys as
required in your file directory.
Programmable Keys using Travelport Smartpoint
Any keys previously configured in Galileo Desktop will be available within Travelport
Smartpoint.
Go to Tools in the menu and select Programmable Keys Editor.
The following screen will be presented;
Command will be the default option highlighted.
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Select the Key you wish to assign e.g. F2.
Enter the Galileo command into the blank Assignment box highlighted above in
red, then type in the command.
You can also add a description in the blank box below.
To select symbols or the ENTER command, click on Command Tags. The
following box displays:
Scroll down to find the relevant command, click to select and then OK.
When you have set up your keys, click on Save.
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Travelport Smartpoint Hot Keys
Select the Hot Key radio button.
A Browse option will now be presented, click on this.
Search for the application you want and select.
You can add a description in the blank box to the right of Description.
Click on Assign and Save to complete.
Travelport Smartpoint Scriptwriter Plus script keys
Use a Scriptwriter Plus Script key to launch a Scriptwriter Plus script.
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To create script P-Key, use the following steps:
Click on the SW + Script radio button.
Choose the P-Key Type for the script you wish to program, from the list.
When you have selected a key, click the browse button.
A dialog box listing available scripts appears (scripts have a .KEY extension).
Make your selection and click Open.
The pathway for this script automatically appears in the Assignment Box.
Move to the Description box and type in a name you wish to associate with this
P-Key.
Click Assign, to create the P-Key.
You can either Save the key directly, or program a number of P-Keys before
saving.
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Travelport Smartpoint Browser Script keys
Use a Browser Script key to launch a browser script written in HTML, HTM, or HTA.
To create a COM script P-Key, use the following steps:
Click on the Browser Script radio button.
Choose the P-Key type for the script you wish to program.
When you have selected a key, click the Browse button.
A dialog box listing available scripts are displayed (scripts have a .HTML, .HTM, or
.HTA extension).
Make your selection and click Open.
The pathway for this script automatically appears in the Assignment Box.
Move to the Description box and type in a name you wish to associate with this
P-Key.
Click Assign, to create the P-Key.
You can either Save the key directly, or program a number of P-Keys before
saving [Alt + F, then S].
Saving Programmable Keys
Travelport Smartpoint saves P-Key files with an .XML extension. The default
directory is \DATADIR\PKEYS.
Note: If your workstation has custom settings, Focalpoint saves the files in a subdirectory within the \DATADIR\PKEYS\ directory.
To save a new file, use the following steps:
From the File Menu, select Save As.
The Save As dialog box appears.
Select the appropriate Drive and Directory, and type the file name.
The file will automatically pick up the .XML extension.
Click OK.
The file is saved.
Note: To close P-Keys, click the Close button in the upper-right corner of the
window.
To set defaults, use the following steps.
From the Options menu, click Set Defaults.
Select P-Keys, type the filename and click OK.
Note: You can also click Browse and select from list. Then double click the folder
that contains the file you want to open.
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Click the filename and click Open.
Click OK again to exit the utility.
From the File menu, click Save to store the default changes.
After you have exited the P-Keys dialog, click File, Save.
The Save dialog appears.
Type a file name for the file.
Click OK to store the changes.
Other P-Key Options
To change a P-Key, under Tools, select Programmable Keys Editor then click the key
to change. Make the appropriate changes and click Assign.
Replay Entries
Replay Entries allow you to recall and replay previous entries from a list, which
stores the previous 50 entries by default. This feature is useful when you need to
repeat a series of Galileo formats. It saves time and reduces keystrokes.
From the Tools menu, click on Replay Entries:
Note: You can also access Replay by clicking on the
Terminal Window.
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icon to the right of the
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Use the guidelines in the following table to manage and send Replay commands.
To:
Do this:
Delete a command
Highlight the command in the list and select the
Delete Selected button
Select commands to run
Press Shift + arrow and drag mouse or use Ctrl +
click to select non-consecutive commands. Then
click on the Send button
Change number of entries
recorded
Select the Options button and change the
number in the Entries Recording Limit box and
Save.
Recent Bookings/PNRs
Recent PNRs allows you to review a list of previously inspected Booking Files. This
list will show the lead passenger name and record locator for each booking.
From the Tools menu click, on Recent PNRs to access this facility:
Note: You can also view a list of Recent PNRs by clicking the
Viewer window:
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Select an item by double-clicking on it from the list and it will be displayed in the
PNR Viewer window. This can be particularly useful when wishing to quickly retrieve
a recent booking.
Alternatively, if you just require a brief view of the booking, a single click and use the
Undock button to give you a limited view of the booking.
Once it is no longer required, use the Dock button to return you to the list of
bookings.
Use the guidelines in the following table to manage and send Replay commands.
To:
Do this:
Retrieve a booking
Highlight the Locator/Passenger name and
double click with the mouse
High level view
Highlight the Locator/Passenger name and
select Undock
Return to the booking to the list
Select Dock
QuickCommands
QuickCommands is an alternative way to access options available through the
menus. Some commands have been pre-configured with a command trigger to
launch the related screen, for example #SEATS will present the seat map for the
booked itinerary. By clicking on the
icon to the right of the Terminal window,
you will then be presented with a list of quick command options. You can either
scroll to the one you wish to choose, or type in the first few letters of the option you
are looking for, to short cut to the required option.
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This is also an easy way to access Relay, a series of Windows-based tools that quickly
accomplish complex and time-consuming Galileo tasks. Type in Rel and the Relay
options displays:
It provides you with several productivity tools with an easy-to-use interface. When
you want to perform daily tasks, use one or more of the Relay tools.
The following table lists Relay tools and their description.
This tool:
Does this:
Itinerary Capture
Collects itinerary data and sends it to other destinations.
Queues
Helps monitor and maintain agency queues.
PNR
Creates a Business File or a Personal File from data stored in a
booking.
Client File
Provides the ability to cut, copy, and paste information to and
from Windows-based applications to create or update a
profile.
Ticket Exchange
Determines exchange type based on booking information.
Provides graphic of ticket coupon to identify additional
information on current ticket.
Recovery
Simplifies linking and de-linking printers, clearing printer
buffers, and managing TINS tables.
Rules
Provides the ability to copy and change rules for point-of-sale
booking quality control check.
E-Status
Automated way to track status of unused electronic tickets.
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An alternative way to access the Relay toolbar is to take the following step.
From the Tools drop down menu select Quick Commands.
Click the tool button to you wish to use.
Itinerary Capture
To give you a better understanding of how a Relay tool works, this section describes
the Itinerary Capture tool.
Itinerary Capture takes a copy of an itinerary and allows you to send it to a choice of
destinations.
Use Response Capture when you want to send a screen capture to one of the
following destinations: via email, fax or printer, text file, Notepad, WordPad or the
Windows Clipboard.
To open Itinerary Capture, either use the Travelport Smartpoint QuickCommand
#ITINERARYCAPTURE, or click the option for QuickCommands in the Tools menu.
The Response Capture window appears.
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The Response Capture window gives you the option of using one of the default
formats or entering your own format for capturing a screen response.
Select the options you want and then press Enter.
The following table lists Response Capture options and their description.
Use this option:
To:
Complete Active
Display
Will move down through all the pages of the response and
capture all of the data returned in the active window
All Windows
Will capture data that can be viewed in all of your windows
Selected Windows
Provides the option to select one or multiple windows to
capture data that can be viewed there
Destination
Send itinerary to another destination, such as e-mail,
printer, fax, etc.
Notepad
You can access and use Microsoft® Notepad in Travelport Smartpoint with the use of
the command #NOTEPAD in the Terminal window.
To:
Do this:
Open Notepad
#NOTEPAD in the terminal window
Print Notepad
Open Notepad. From file menu, click Print Notepad.
Close Notepad
Click Close button in upper-right corner.
Calculator
You can access the calculator from the Tools menu.
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Options
The following table lists the options you can use with many applications.
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To:
Do this:
Open a file
From File menu, click Open. Type the file name and click OK or
select from list, double-click folder that contains the file you
want to open, click file name, and click OK.
Save existing file
From the File menu, click Save.
Save new file
From File menu, click Save As. Type name in File Name box.
To change file type, click arrow next to Save File As Type box,
and click type you want. To save to a different folder, doubleclick folder where you want to save file. Click OK.
Select text
Drag mouse over text to be selected or position cursor at
beginning of text, and then press Shift + arrow.
Select entire
document
Press Ctrl + Home to go to beginning of document. Press Shift
+ Ctrl + End to select entire document. Note: With some
applications, you can click Select All from Edit menu or Ctrl + A.
Cancel text
selection
Press any arrow key.
Undo last action
From Edit menu, click Undo.
Delete text
Press Delete or Backspace key.
Print text
From File menu, select Print.
Copy and paste
Select text by pressing Shift + arrow or drag mouse.
From
Edit menu, click Copy (Ctrl + C). Move cursor to a location in
document or application where you want to insert text. From
Edit menu, click Paste (Ctrl + V).
Cut and paste
Select text by pressing Shift + arrow or drag mouse.
From
Edit menu, click Cut (Ctrl + X). Move cursor to a location in
document or application. From Edit menu, click Paste (Ctrl +
V).
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Summary
In this module you learned how to use Galileo to:

Build bookings using shortcuts

Claim a booking

Build passive segments

Access miscellaneous time savers to view:
-
Local time
-
Flight operation
-
Inflight service
In addition, you learned how to access advanced Galileo products of:

Agency Private Fares

TravelScreen Plus

Custom Check

Script Writer Plus
Programmable Keys and other tools
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Direct Payment Carriers may be booked in Travelport Smartpoint using traditional
availability and shopping requests.
All low fare search and TAS (Travelport Aggregated Search) searches will be routed
by Smartpoint to the SOA Shared Services.
Direct Payment Carriers load their own data and agents can access this content
alongside the Traditional GDS carrier fares through Travelport Smartpoint.
All fares are obtained directly from the carrier during the shopping and pricing
process. When a shop request is sent to a Direct Payment Carrier, the carrier will
return available flights and fares. They do not return flights that are not available.
Modify and cancel are supported through Travelport Aggregated Shopping, if the
carrier supports them via their API. The form of payment is sent to the carrier for
purchase, the agency does not issue the ticket. Direct Payment Carriers and full
service carriers may be booked in the same PNR, but must be purchased and
ticketed separately.
Module Objectives
Upon completion of this module, you will be able to:

Use Travelport Aggregated Shopping – without a booked Itinerary

Use Travelport Aggregated Shopping – with a booked itinerary

Use Neutral Availability Screen

Use Carrier specific Availability screen

Sell from a fare shop with and without a booked itinerary

Sell from Neutral and Carrier Specific Availability Screens

View Branded fares and upsell flights

Price an Itinerary

Ancillary Services

Complete a PNR – Required Passenger Data

Modify and Cancel
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Travelport Aggregated Shopping (TAS)
Without a Booked Itinerary
Help FS
Using Focalpoint Shopping allows you to search for low fare alternatives without
having a booked itinerary offering both GDS and Direct Payment Carrier options. As
well as one way and round trip journeys, a maximum of 8 flight segments specified
and a maximum of 9 passengers can be included in each transaction.
You must specify the travel details after the FS function identifier.
The basic entry starts with routing and dates but there are many optional entries
that may be added to tailor the shopping request to your customers’ requirements.
Example: FSLON12NOVAMS30NOVLON
The Focalpoint Shopping screens appear.
In this example, the result show 100 pricing options and 400 itinerary options.
Note: This entry is only valid if there is no itinerary present. There are many options
that you can add to the basic entry:
Response:
The results are displayed in the active window. Pricing options will be ordered from
low to high and results will contain both GDS and Direct Payment Carrier content if
available, but not mixed within the same pricing option.
The following table explains the shop response:
Component:
Description:
TTL OF 171 PRICING OPTIONS
AND 400 ITINERARY OPTIONS
RETURNED
Total number of pricing options and itinerary
options.
PRICING OPTION 1
Pricing options always start with the lowest
price to the highest price, regardless of the
airline
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TOTAL AMOUNT 107.88GBP
Total amount for all passengers including tax.
The amount showing in green shows the ability
to view Branded fares with this carrier.
Note: further information regarding Branded
Fares is in the Travelport Smartpoint Fare
Shopping module 9.
ADT
TAX INCLUDED
Adult fare.
Tax included.
3
4
U23001 Y 12 DEC
U23002 Y 30 DEC
BOOK + TQ
Option 1 itinerary with applicable booking
codes.
Book the selected pricing option
+TQ add to trip quote
Prompt to view the fare breakdown.
DETAILS
RULES
+1
Prompt to view rules text. You can then enter
FN1/ALL to see full rules text for first fare
component or click
Pricing options are returned in low-to-high fare
order and may involve the same fare with
several different itineraries. These itineraries
are known as itinerary options within the
pricing option group. Click the link to view
alternative itinerary options for the fare.
In the results screen you can decode airline codes, elapsed flying time and airport
codes by hovering the mouse over the interactive blue links.
The participation level shows as a hash symbol (#) which when you hover over it lets
you know that it is a Direct Payment Carrier.
Click on the filter icon to display options to filter down the results screen.
Maps
Filter
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Trip Quote
Beneath each flight option returned, there is a +TQ option.
If you have discussed this option with your customer, click +TQ to add it to Trip
Quote. You are permitted a maximum of 10 items. Click on the
icon to the
right of the screen to view all the options they have added into Trip Quote.
You may select an individual item by clicking on ‘Flight Option 1’, for example, or you
may ‘Select All Options’. Results can also be filtered if a variety of flights, cars and
hotels have been added into Trip Quote.
There is a tools option which can be selected to configure the format of the times,
rules and the email details of the sender.
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Rules can also be viewed from within Trip Quote. As there may be more than one
component per flight option it may be necessary to view each set of rules
individually by clicking on each.
Once a flight has been individually highlighted it is possible to BOOK from Trip
Quote, by clicking on the BOOK option which is shown beneath each option.
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If you wish to send the details to a customer click on ‘SEND OR COPY’ at the bottom
of the screen.
To send as an email, you must configure your own email details from the tools (cogs)
icon.
The following screen will be displayed.
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Details Display
To view the fare breakdown and elapsed flying details, click on the details icon
Example screen display:
Note: Click on Details again to close the display.
Rules
You can view the rules by clicking on Rules icon of the desired option.
You will then need to click on the component of the journey you wish to view.
Response:
The rules of a Direct Payment Carrier will display in a pop-up window giving brief
information regarding changes and whether the ticket is refundable or nonrefundable. It will also advise customers to refer to the airline website for full terms
and conditions of carriage.
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With a Booked Itinerary
Focalpoint Shopping prices a booked itinerary at the lowest available fare and
searches schedules and fares to find the lowest priced alternative itineraries.
As each segment is sold, it immediately returns the cost per segment. When using
N1Y1 the pricing details are returned.
Example: N1Y1
The same process is performed on the return journey.
To price a booked itinerary using Focalpoint Shopping, enter the function identifier
FS
Refer to the following PNR:
Example entry: FS
Example screen response:
Note: FS quotes a total fare for all passengers in the Booking File instead of quoting
a fare for each passenger.
Note: The first pricing option performs an FQBB entry and displays the best fare for
the itinerary already held. It will only show a rebook option as the flights and dates
for this option are booked already.
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Component
Description
BOOK
Book the selected pricing option without cancelling the existing
reservation.
REBOOK
This will cancel the existing booking and rebook in the new class.
+1
Pricing options are returned in low-to-high fare order and may
involve the same fare with several different itineraries. These
itineraries are known as itinerary options within the pricing option
group. Click the link to view alternative itinerary options for the
fare.
Neutral Availability
Displaying Basic Availability
You can display neutral air availability for Direct Payment Carriers in the same way
as you do for GDS carriers.
To display air availability, enter A followed by the departure date, origin city or
airport, and destination city or airport.
Refer to the following example, to display flight availability from London to Malaga
for 20 SEP.
Enter: A20SEPLONAGP
Example screen response:
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Both traditional GDS and Direct Payment Carriers are returned in the availability
results screen.
Branded Fares are indicated by
studied later in this module.
below each option. Branded Fares are
Direct Payment Carrier flights are displayed in neutral availability. Even though
numeric availability status may not be shown, reference sell from availability is
supported.
Return availability is displayed in exactly the same way as a traditional GDS Carrier.
Example entry: AR25SEP
To request outbound and return availability in a single entry use the following entry:
A20SEPLONAGP++25SEP
Example screen response:
The screen automatically splits to view outbound and return availability at the same
time.
Click the split screen icon
to return the screen to single mode view
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Decoding Items
As with the GDS carriers, the display for Direct Payment Carriers is interactive.
Black: Items in black on the availability display indicate static information with no
interactive capability.
Green: Class available
Grey: Closed or zero seats available
Orange: Waitlist
Blue: Click on or hover for more information
Many of the same tool tips for Traditional GDS Carriers apply to Direct Payment
Carriers including the carrier code, a 3-letter airport code and equipment code.
Hover the mouse over the flight number to display terminal information as well as
elapsed flying time.
Carrier Specific Availability
You can also make availability requests for Direct Payment Carrier availability.
Example Entry: A20JULLONMAD*U2
The availability response is similar to the booked shop request, although the flight
routing and times are listed in the left hand column, and on the right hand column,
the one way price will be displayed for the selected flight. An asterisk will be shown
next to the flight option that is currently selected. To display the details of the next
flight option click on Next Opt: >A*U2/02 or make the manual entry for the option
of your choice.
Tab to the Page:>AM*U2 to view later flights.
Tab to the Details section to view the other fares available for these flights.
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Selling a Seat
Selling a Seat from a Fare Shop without an itinerary
To sell a Direct Payment Carrier from a fare shopping request simply click on Book
on the required flight option.
Travelport Smartpoint will display the sold segments in the PNR Viewer window.
Active Direct Payment Carrier bookings reside directly with the carrier, not in the
GDS. Travelport Aggregated Shopping will create a passive segment for each flight
booked using a ZK status code (this code cannot be manually added by agents.
The # symbol before the carrier code identifies ‘Instant Purchase’ for a Direct
Payment Carrier.
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Click on the # symbol in front of the carrier code (U2) to display the ‘Lowcost Selling’
input screen.
Add the data necessary to complete the booking and click ‘Apply’. If data is missing
or the airline returns an error, the error will be displayed indicating what
information is required.
Selling a Seat from a booked shop
There are two options to sell a Direct Payment Carrier from a booked shopping
display; the book option will BOOK the selected pricing option without cancelling the
existing reservation; the second option REBOOK will cancel the existing booking and
rebook in the new class.
Existing itinerary:
Entry: FS
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Example screen response:
Choosing Book will add the chosen segment to the existing itinerary,
Choosing Rebook will cancel the existing itinerary and rebook the chosen option.
Selling a Seat from Neutral Availability
To sell a Direct Payment Carrier from a Neutral availability display click once on the
required booking class.
You can also use cryptic formats to sell seats.
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Enter N1Y3 to sell one seat in Y class from line 4 of the availability.
Note: If you have split the screen to search for outbound and return flights in one
entry and wish to use cryptic entries to sell, you must place the cursor in the top
partition for the outbound flight and in the bottom partition for the return flight.
The system will respond with the sold flights in the PNR Viewer window and the fare
and taxes displaying in the active window.
Selling from Carrier Specific Availability
To sell a Direct Payment Carrier from a Carrier Specific availability display, click on
the class of travel you want to book.
This will display the carrier specific flights.
From the results screen choose the flight you wish to book by tabbing to the
A*U2/02 prompt at the bottom of the screen. This places the asterisk next to the
flight on line 2. To move down further tab to the prompt again until you get to your
required flight.
Use the Details tab to choose the fare family that you wish to sell e.g. Economy or
Inclusive and click on the desired class.
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To sell your required flight tab to the prompt next to the line number and enter.
Note: You can also use the manual entry to sell, for e.g. N1B2
Your flight details will be displayed in the PNR Viewer window with the fare and fare
breakdown appears in the active window.
Booking Formats
Commands:
Description:
02Y1 or N2Y1
Reference sell from neutral availability or carrier
specific display
0U27946W20FEBEDIMADNN1
Manual sell
Pricing an Itinerary
If you booked from availability display you will need to quote your fare. Using Fare
shop will automatically store the fare if a passenger name is present. Although price
details will have been listed when you made your booking you still need to do a fare
quote entry to store your fare and end your PNR. If the PNR contains both Direct
Payment Carriers and traditional GDS segments, segment select must be used to
price separately.
Once a passenger name has been added to your PNR, the easiest way to price your
flight booking is to use the following basic pricing entry:
FQ
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Response:
The system will quote your fare in the currency of your set location, it will show the
currency and a total cost at the top of the screen and then a breakdown of taxes and
fees.
If you have not done so already, you can check the rules for the outbound sector by
clicking on Rules: FNS01
The response displays as follows:
Rules for the outbound flight will be displayed in the bottom part of the screen to
view rules for the return flight click on Next Seg: FNS02. Price Details :ZFQ* will
review the pricing screen.
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Example screen response:
Optional Services can also be added by clicking OptSvcs: DAS*CU2. Clicking on Pax
Details: MD will display the passenger name.
Pricing Formats
Commands:
Description:
FQ
Price request for all names all segments. (Assumes all segments
are for the same Direct Payment Carrier
FQS1
Price request for all names, segment 1.
FQS1.3
Price request for all names, segment 1 and 3
FQS1-3
Price request for all names, segment 1 through 3
FQP1/S1-2
Price request for name 1, segment 1 and 2
FQP3-4/S2
Price request for name field 3 and 4, segment 2
FQP1-2*C06
Price request for name field 1 and 2 specifying passenger 1 is ADT
and passenger 2 is CNN (Child 6 yrs old)
FQP1.2*INF
Price request with 2nd passenger infant
4PS1-4/6
Price request for segment 1 through 4, and 6
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Working with Branded Fares
The Fare Shop response screen identifies which fares returned are ‘Branded Fares’.
‘Branded Fares’ are displayed in green.
Click on the green interactive fare link to display branding information.
Example screen response:
The initial screen displays branding for the price selected from the Fare Shopping
response, and one Upsell fare if returned for the outward journey.
Fare information shown in the middle of the screen display (GBP 35.66) is the
outbound fare of the round trip shown in the detail on the previous page, not
including taxes. The total including taxes is shown at the bottom of the screen.
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Click on ALL OPTIONS to display other Branded Fares for this sector, shown on the
left of the display.
Example screen response:
Points to note:

Prices are approximate

Some carriers include taxes in the Fare Shopping response and some do not

When the Brand is selected, the Price is specified. There may also be
additional fees that are not included in the shopping response.

Click on the
tab at the top of the screen to display Branded
Fares for the Amsterdam to Southend sector that may be different. If you
select a ‘Flexi’ fare for a Direct Payment Carrier, you must use the same fare
type for both the outward and return sectors.
Click on the required brand option on the left of the display to change the
descriptive text in the middle of the screen and the price at the bottom will show as
an addition to the original fare.
Example screen response:
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Ancillary information displayed on the right of the screen is associated with the
selected brand. Priced options are available for purchase in association with each
brand. Click on each ancillary to display a description of the product.
We will look at booking an ancillary item later in this training course.
Click on the MATRIX tab to easily compare all the ancillaries/services provided for
each fare option.
Example screen response:
Hover text is available for the header icons.
In order, they identify:

Seat Selection

Fast Track security

Hold luggage

Buy on Board

Cabin Baggage

Easyjet Plus
To upsell a fare, return to the DETAILS tab and select the required brand and click
‘FARE QUOTE’.
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The ‘Summary’ screen is displayed:
The price is updated and the total of the fare and taxes for the selected brand is
shown in the bottom-right of the screen.
Note: You can click ‘MODIFY’ at the bottom of the screen if you wish to make a new
selection.
Click ‘CONFIRM’ to make the booking. The flights are booked in the required class,
and the fare filed in the Booking File.
Accessing Branded Fares from Fare Quote
You can access Branded Fares and Ancillaries from a fare quote.
Refer to the following example Booking File.
Price as booked.
Enter: FQ
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Example screen response:
Click on the price in green to display the Brands and Ancillaries screen.
Note: If you hover over the price, hover text states ‘Branded fares are available, click
to view’.
Example screen response:
Note that the ‘FARE QUOTE’ button is disabled as the fare is already stored in the
Booking File.
If you select a brand for a higher fare, the total is adjusted, and the FARE QUOTE
button made active.
Refer to the following screen example.
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Module 17: Direct Payment Carriers
When the choice has been finalized, press FARE QUOTE to display a summary with
the final price.
Example screen display:
The Summary screen shows the new class of service in which the flight will be
rebooked.
In addition, when you click on REBOOK, Travelport Smartpoint will rebook the new
class of service and store the new fare in the Booking File.
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Ancillary Services
Ancillary Services may be added to your selected Direct Payment Carrier flights
before you end your PNR. Check with your airline for any exceptions offering post
booking optional services.)
All passenger names must be entered in to the PNR and a pricing entry must be
made prior to requesting optional services.
Ancillary Services may be passenger and/or segment related. This means that
passenger 3 could have 1 bag on the outbound flight and 2 bags on the return and
the other passengers have nothing.
To add ancillary services you can either click on the Ancillaries shopping cart icon in
the PNR viewer window or use the Travelport Smartpoint entry of DAS*.
Select the passenger name from the drop down list. All Segments or individual
segments may be selected. A list of applicable ancillaries with their relevant cost are
displayed.
Enter the amount required of each desired ancillary, for the respective segment.
Example screen response:
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A running total will be displayed at the bottom of the screen, once you have
completed your selections click on Review.
You will be presented with a summary screen listing all selected Ancillaries with a
Total cost at the bottom of the screen. If you are ready to send your request
through click on Apply, you can also click to modify or cancel your request.
Smartpoint will respond letting you know your ancillaries are booked.
All Direct Payment Carriers will require payment by credit card for ancillary services.
If you are adding ancillaries before end transaction then you will just need to add
your credit card information in the normal way along with all the other required
fields. If you are adding ancillaries after you have ended your PNR then a pop-up
window will appear immediately after clicking on Apply for you to enter credit card
details.
Another way to add optional services is to click on the OptSvcs: DAS*CU2 link once
you have priced your booked flights.
A list of bookable extras will be displayed with the relevant price for each option.
The asterisk will be placed on the first option if you would like to select an option
that is further down the list click on Next Opt: DAS*S1-2/02 or make the manual
entry for the option of your choice.
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Here we have entered on “Book” DAS01/S1-2/P1/C1
On some airlines, a clickable link will be available next to Sports Equipment.
Enter: DAS*S1-2/4-1 or make the manual entry for a list of items that can be added.
To book an ancillary service click on Book: DAS04-01/S1/P1/C1 to confirm option 1
in this example which is Gold Equipment, or make the manual entry to book the
option of your choice.
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The ancillary service is added to the booking and a breakdown of the price is shown
with the total cost. If you then do the pricing entry FQ you can see a full breakdown
including the ancillary services that have been booked.
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Optional Services Formats
Commands:
Description:
DAS*
Display Optional Services
DAS*Cxx
xx = carrier code for multi-carrier PNRs
#nn
Option Number
#Cn
Count per passenger
If count is not entered then TAS will default to 1
/Sn
/Sn.n (and)
/Sn-n (range)
Segment number
If Segment is not entered then TAS will default to those on
line 1 of the display
/Nn
Passenger number
DAS01/P1/C2
Book Optional Services for segment 1, passenger 1, count of 2
(number of options desired such as 2 bags)
DAS01/S1-2/P1/C1
Book Sports Equipment Option 1 for segment 1, passengers 1,
count of 1
DAS*S1#03
Display segment 3 option 3
DAS*SUM
Display summary of booked options
DAS*SEG
Display Summary of booked options by segment
DAS*PAX
Display Summary of booked options by passenger
DAS*:currency code Display Optional Services in currency if filed by the airline
Direct Sell Optional Services Formats:
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Commands:
Description:
DAS0BGSPGF/S1/P1/C1
Book 1 set of golf clubs for Segment 1, Passenger 1
DAS0BGPP/S1-3P1/C1
Book 1 bag for Segment 1, 2 and 3, Passenger 1
DAS0BGSPGF/S1/P1.3/C1
Book 1 set of golf clubs for Segment 1, Passenger 1 and
3
DAS0BGPP/S1-3/P1.3/C2
DAS0BGPP/S1-3/P2/C1
Book 2 bags for Segment 1, 2 and 3, Passenger 1 and 3.
Passenger 2 only requires 1 bag so second entry
needed
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Module 17: Direct Payment Carriers
Required Passenger Data
The best practice to make a Direct Payment Carrier booking is to begin by firstly
moving in the traveler profile or adding passenger information to a PNR. The
required fields may be added using manual entries or the PNR drop down menu and
selecting Create/Edit Customer Information. You can also click on the pencil icon in
the PNR Viewer window.
Required fields:

Name (including title)

Phone Field

Address (5 fields including valid country code)

Email Address

Form of payment
You will need to ensure that all mandatory items are completed. Check Ask
Travelport to see if there are any carrier specific requirements. To view individual
airline clue cards enter the key word CLUE CARD in to Ask Travelport and select the
relevant airline.
When an attempt is made to End Transact a PNR, Aggregated Shopping will check
that the PNR contains all the mandatory information required before sending the
book request. Each Direct Payment Carrier may have different mandatory fields and
as such Aggregated Shopping will provide an error if the correct fields have not been
entered.
In addition to the required fields, a pricing entry must be made prior to End
Transact. If a Pricing Entry is not made the following error message will be
displayed: TASERR078-NEED PRICING ENTRY BEFORE END TRANSACTION
Passenger Title
A passenger title is mandatory in the name field for Direct Payment Carriers. The
following titles are supported:
 MR
 MRS
 MISS
 MS
 MASTER
 MSTR
If a Passenger title exists but is not supported by the requested Direct Payment
Carrier, Travelport Aggregated Shopping will display an error.
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Module 17: Direct Payment Carriers
Phone Field
A minimum of one phone number is required.
Galileo phone examples:

HOME PHONE........................>P.LONH*0208 555 6427

BUSINESS PHONE...................>P.NCLB*0191 404 456 8978

TRAVEL AGENCY PHONE........>P.LONT*0207 236 4598

ADDRESS/HOTEL....................>P.BHXA*0121 667 5567
Ticket Field
A minimum ticket entry is required
T.T*
Address Line
An address line is required, either the ADRS or DVLR. The address must contain the
minimum of 5 address elements including country.
Note: the postal code is mandatory in a Written Address.

Name

Address Line

Town/City

Country

Zip/Postal code
Address examples:
Written Address example:
W.PERSON NAME*ADDRESS LINE*TOWN*COUNTRY*P/W1R 6TS
Delivery Address example:
D.PERSON NAME*ADDRESS LINE 1*TOWN*COUNTRY*SL3 8AG
Email Address
A minimum of one email address is required. If multiple email addresses exist, then
the first email address will be sent to the Direct Payment Carrier. Additional email
addresses may be sent if the carrier supports multiple email addresses
Email address example:
Mail To email address :
[email protected]
Mail From email address:
[email protected]
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Module 17: Direct Payment Carriers
APIS / Secure Flight
Aggregated Shopping uses existing GDS formats for APIS/Secure Flight.
Form of Payment
The following forms of payment are supported by Travelport Aggregated Shopping:

CREDIT CARD

DEBIT CARD

AGENCY PAYMENT

CASH

TRAVEL ACCOUNT CARD

PREPAID CARD

AGENCY PAYMENT (for Air Asia and Tiger Air)
Form of payment can be added to a booking by clicking on the instant purchase (#)
symbol next to the carrier code and completing the booking form or by using manual
entries.
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Module 17: Direct Payment Carriers
Not all Direct Payment Carriers support all forms of payment; therefore Travelport
Aggregated Shopping maintains a list of acceptable Forms of Payments by carrier.
To show a list of payment options for a specific carrier use the following entry:
ZF*CU2
This example shows forms of payment accepted by easyJet, the asterisk currently
shows as Credit Card but the Debit Card option can be selected by clicking on the
next option.
Travelport Aggregated Shopping will generate an internal entry to retrieve
unmasked FOP from the PNR when the ZF entry is made.
If no form of payment has been entered, or the form of payment is masked then the
form of payment must be manually entered using the following format: ZF/Cxx/ (xx
= 2 letter airline code)
Example entry: ZF/CU2/CC VI4444333322221111/D1116/S123
The following entries can be used to enter the security code if the credit card was
stored in the PNR:
ZF/CU2/CC/S123
ZF/CC/S123
Once all mandatory information has been added you can End Transact your PNR and
view the booking in the PNR viewer window. All stored Direct Payment Carrier
remarks appear in the Document Itinerary remarks; click on *DI to vie. Here you will
find your Direct Payment Carrier code and record locator from the Direct Payment
Carrier’s system along with the currency code. Flight details, price, details of any
ancillaries that have been booked and other related information will also be stored.
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Form of Payment Formats
Commands:
Description:
ZF*Cxx
Display form of payment screen for carrier xx
ZF/NM-MR JOE TRAVELER
Change card holder name
[email protected]
Delete form of payment prior to end transact
ZF/CC/S123
ZF/Cxx/CC/S123
Add CVV security code to credit card
Single Direct payment carrier
ZF/CC/VI4444333322221111/D111
2/S123
Form of Payment with VISA Credit Card for
the Direct Payment Carrier in the PNR
ZF/AP/X2345/Pagentx
Agency Payment with Agent Payment ID and
password details for all segments in PNR
ZF/MO/12345687
Miscellaneous Charge Order with unused
ticket number for all segments in PNR
ZF/C nn/CA
Cash as Form of Payment for carrier – nn =
carrier code
Modify and Cancel
Before a PNR can be modified or cancelled it must be retrieved from the Direct
Payment Carriers’ system. To display the Direct Payment Carrier PNR use the
following entry: Z*R/Cnn
Modify or Cancel cannot proceed unless the GDS Host PNR is in Synch with the
Direct payment carrier PNR. (To synch Pnr : ZSYNC/Cnn)
Modify PNR segments, Optional Services/ Ancillaries, or Passenger Name, or APIS. A
seat may be added if a new segment is added or an existing segment is modified.
Cancel is permitted.
Example: X2 followed by 0U24909Y08NOVAMSLGWNN1
If the PNR is modified by name or segment change, Aggregated Shopping will send or
re-send the APIS data if it exists in the PNR.
Cancel of multiple Direct Payment Carrier segments in a single entry is not
permitted.
Price the itinerary and all selected seats and options.
Example: FQ
When the price has changed due to modification, the following message will be
displayed on the first line of the fare quote: *** Price Changed – Amount due: …..
***
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Module 17: Direct Payment Carriers
Add form of payment.
End the PNR.
Itinerary Remarks after cancel or modify.
All original itinerary remarks will be replaced with the revised booking data.
The original form of payment plus total amount will be retained plus the new form
of payment and total amount including add collect will be added.
Example:
9.FREE TEXT-#TAS01#FOPCC/VIXXXXXXXXXXXX1111/525.20/2045Z/01AUG
10.FREE TEXT-#TAS01#FOPCC/VIXXXXXXXXXXXX1111/25.00/0945Z/02AUG
14.FREE TEXT-#TAS01#TOT550.20
As each Direct Payment Carrier may follow a slightly different procedure refer to Ask
Travelport for specific carrier related information on cancelling and modifying Direct
Payment Carrier bookings.
Summary
In this module you learned how to:
416

Use Travelport Aggregated Shopping – without a booked Itinerary

Use Travelport Aggregated Shopping – with a booked itinerary

Use Neutral Availability Screen

Use Carrier specific Availability screen

Sell from a fare shop with and without a booked itinerary

Sell from Neutral and Carrier Specific Availability Screens

View Branded fares and upsell flights

Price an Itinerary

Ancillary Services

Complete a PNR – Required Passenger Data

Modify and Cancel
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Module 17: Direct Payment Carriers
Module Review
1. The Fare Shop response screen identifies which fares returned are ‘Branded Fares’. What
color are these displayed in?
2. What is the status used for a Direct payment carrier Booking?
3. What is the participation code in an availability display for a Direct Payment Carrier?
4. What is the entry to check the FOP options for a specific carrier?
5. What are the main passenger data fields required to make a Direct Payment Carrier booking?
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Module 1: Getting Started
1a
HELP CARS or H/Cars
1b
HELP PHONE or H/P.
1c
HELP FREQ or H/M.
1d
HELP Client or H/CF
1e
Help History or H/HIST
2
PNS
3
Hawaiian Airlines
4
.CD DPS INDONESIA
5
Displays a list of recently viewed booking files.
6
History menu
7
Ctrl +  or TOOLS Replay Entries
Module 2: Checking Flight Availability and Selling Flights
1
Cryptic format
Search Menu > Availability Search
Tools > Calendar
2
Double click on the booking class on line 3 or N1B3B4 or
N1B3*
3
TTB3
4
/5S2
5
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Appendix A: Answer Key
Module 3: Building a Booking File
1
CM/+*GEORGE (displayed move) or CMT/+*GEORGE (blind
move)
2
PNR option Create/Edit Customer Information > Contact Tab
> Add or click on the
Information>Contact tab
3
icon and Create/Edit Customer
TAU Arrange Ticketing Date – accessed via PNR option or
icon and selecting the ticket option tab
4
Phone, Received, Name, Ticketing Fields
5
I
6
Select from the PNR drop down menu > Create/Edit
Customer Information
…or click the Pencil icon at the bottom of the PNR Viewer
Window
Module 4: Adding Optional Booking File Fields
1
Customer Address and Delivery Address
2
Create/Edit Customer Information
3
17
4
Associated remarks are itinerary remarks are associated to a
specific segment in a Booking File.
Unassociated remarks are freeform remarks you create for
an itinerary that do not associate to a specific segment.
5
A Special Service Request (SSR) is a message sent to an
airline that requires the airline to take action.
Other Services Information (OSI) sends a message to an
airline advising of information pertaining to the passengers
in the Booking File. It does not require action.
6
7
Display:

Seat data

Itinerary remarks

Review Bookings

Invoice remarks
Display Customer information and go to Form of Payment,
select new FOP from the drop down and click Save.
Module 6: Fare Display
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Appendix A: Answer Key
1
6
2
:C
3
[email protected]
4
Change the destination to SFO
5
FDLON10SEPYYZ-RT
a. FD/AC
The below answers are dependent on the fare
selected.
b. KXNCGBW
c. Ticket is VON-REFUNDABLE
d. 25% discount for children e. 90% discount for infants
Module 7: Fare Quoting an Itinerary
1
All passengers in the booking require fare quotes
All passengers are adults unless an infant or a specific
passenger type code has been used when the name field
was added
All segments to be quoted
Ticketing to take place on the same date as the ticket is
quoted or within the guarantee limits
Sale and ticketing to take place in the country of set
location.
A stopover is assumed where connections are 24 hours or
more for international travel and 4 hours or more if the
journey is within North America
Passengers are not exempt from any ticketable tax
2
FQBB++-FIRST
3
Answer A - Lowest fare available in all cabins
4
FQBBS1.4
5
Expired
6
Accompanied Adult (PTC/A)
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Appendix A: Answer Key
Module 8: Working with Manual Fare Build
1
FBCP4/CBA
2
FBCP4*C05.1-3
Module 9: Fare Shopping
1
More than 3 different itineraries exist
2
Open up Fare Shop or Smartpanel
3
Exclude connection points
4
Indicates this is into Perth and out of Sydney/Open Jaw
5
The fare is displayed in green
6
The # symbol before the carrier code identifies ‘Instant
Purchase’ for a Direct payment carrier.
Module 11: Selling Hotels
1
GC*11/HTL/HAMPTON INNS
2
GC*11/HTL/SZ
3
1. Display hotel availability
2. Display complete availability
3. Display room rate rules and policies
4. Sell the hotel room
4
Hotel Availability Maps Display
5
It pre-populates the hotel search with the check-in and out
dates based on the flight segments in the Booking File.
It assumes the airport city code in the search.
It displays hotels within a 30-mile radius of the destination
airport.
6
HOU
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Appendix A: Answer Key
Module 12: Selling Cars
1
Payless
2
Standard
2 or 4 door
Automatic
A/C
3
The green Hertz
4
Advanced Sell
5
CAU.I
6
Click on the green vendor name
Module15: Booking File History and Troubleshooting
1a
ARNK segments
Added phone fields (only changed or deleted phones)
Original Booking File elements if never changed
2
False
3
C*CIDBNUMBER
4a
Added segment
4b
Original Segment Status
4c
Deleted seat
4d
Status change
4e
Cancelled Fare Quote
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This Appendix contains format summaries and steps to build a Booking File.
Air Availability and Timetable
Availability entries
Description
Format
Availability
A19JUNLONSYD
Availability with departure time
A19JUNLONSYD.2200
Availability with preferred airline
A30MAYSYDSIN/SQ
Availability with specific airline
A19JUNLONPER*BA
Return Availability with same return routing
A1SEPLONBKK++15SEP
Open jaw Availability
A1SEPLONMIA++15SEPMCOLON
Availability Follow-up
Description
Format
Change availability display to one day later
A#
Change availability display to six days later
A#6
Change availability display to one day earlier
A–
Change availability display to three days earlier
A–3
Return availability (reverses the city pair)
AR
Return availability for specified date
AR30MAR
Change availability display to specified departure
time
A.1100
Change availability to show preference for specified
carriers
A/BA/UA/AA
Display more flights
A*
Change availability to a carrier specific display
A*BA
Change availability display to a carrier specific
display with a specified departure time
A.1800*BA
Return availability from a carrier specific display
AR18MAY*LH
Request specific class in a carrier specific display
(does not work for all carriers)
[email protected]*BA
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Appendix B: Format Summaries
Availability Follow-up
Display last seat availability for specified line number AL3
Display availability for single connecting flights via
specified airport
A.LHR
Display next availability to specified city from the off
point of the previous availability display
ANPAR
Display availability from a new specified board point
ABLHR
Display availability to a new specified off point
AOEWR
Timetable Display
Description
Format
Timetable display London to Brisbane 10 January
with Qantas
TT10JANLONBNE/QF
Return timetable display
TTR
Move from a timetable display to an availability
display for the same date and routing
A
Move from an availability display to a timetable
display for the same date and routing
TT
Display timetable information for the flight on line
4 of an availability display
TTL4
Display timetable information for segment 2 in a
Booking File
TTB2
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Appendix B: Format Summaries
Booking File Fields
Name Field
Description
Format
Display name field
*N
Single passenger, Mr James Cavanagh
N.CAVANAGH/JAMESMR
Multiple passengers with the same family name, Mr N.3HALL/DAVIDMR/SARAHMRS/AMYMISS
David Hall, Mrs Sarah Hall and Miss Amy Hall
Multiple passengers with different family names,
Mr Mark Jenkins and Miss Joanne Bennett
N.JENKINS/MARKMR+N.BENNETT/
JOANNEMISS
Child aged 7 years, Miss Hannah Davis
N.DAVIS/HANNAHMISS*P-C07
For full list of Passenger Type Codes
H/PTC
Infant, Miss Kelly Brown, born 29 April 2013
N.I/BROWN/KELLYMISS*29APR2013
Change passenger name number 4 to Mr Oliver
Peterson
[email protected]/OLIVERMR
Change passenger name numbers 3 and 4 to Mr
Daniel Bradley and Mrs Katherine Bradley
N.P3–[email protected]/DANIELMR/
Change a name remark for passenger 6
[email protected] P-C04
Delete passenger name number 6
[email protected]
Delete passenger names numbers 3 and 4
[email protected]
Delete a name remark for passenger 2
[email protected]*
KATHERINEMRS
Phone Field Codes
Code
Identifies
T
Travel agency phone
H
Customer’s home phone
B
Customer’s business phone
E
Customer’s email address
A
Customer’s accommodation/hotel phone
F
FAX
N
No phone contact
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Appendix B: Format Summaries
Phone Field
Description
Format
Agency name and reference
P.T*01489 639821 WORLD TRAVEL REF
STEVE
Passenger home phone number
P.H*0207 867 5831
Passenger business phone number in another city
P.FRAB*2258 7912
Email address
P.LONE*BEN.JOHNSON//GALILEO.COM
Note: The city code must be included, and
the @ sign is represented by two slashes
Change the first phone (agency) field to show
01895 588671 and reference Hannah
[email protected]*01895 588671 REF HANNAH
Change the third phone field to show business
number 0207 736 9548
[email protected]*0207 736 9548
Delete phone field number 4
[email protected]
Display phone field
*P
Ticketing
Description
Format
Future ticketing date
T.TAU/25JUL
Minimum entry
T.T*
Minimum entry including ticket number
T.T*1254392942613
Change the ticketing field to show a new review date of 29 June
[email protected]/29JUN
Change the ticketing field to show a ticket number
[email protected]*125317783925540
Delete the ticketing field
[email protected]
Display ticketing field
*P
Received Field
Description
Format
Received from Miss Bridges
R.MISS BRIDGES
Received from passenger
R.PSGR
Change the received from field to show Sam Howard
[email protected] HOWARD
Delete the received from field
[email protected]
Display the received from field
*RV
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Appendix B: Format Summaries
Form of Payment
Description
Format
Cash
F.S
Cheque
F.CK
Invoice
F.INV (free text invoice number)
Non Ref
F.NONREF (non-refundable without
reference to the issuing agency)
Miscellaneous
F.MS (free text)
Credit card AX373900000000000 expiry 12/16
F.AX373900000000000/D1216
Change the form of payment field to show cash
[email protected]
Delete the form of payment field
[email protected]
Display the form of payment field
*FOP
Email
Description
Format
Add a mail ‘to’ address
[email protected]
Add a mail ‘from’ address
[email protected]
Add or change email comment to first email
address.
[email protected] A PLEASANT TRIP
Change the 2nd email address
[email protected]@HOTMAIL.COM
Delete 1st email address
[email protected]
Delete 3rd email comment
[email protected]
Display the email field
*EM
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Appendix B: Format Summaries
Review Booking File
Description
Format
Issue hotel vouchers on 30June
RB.30JUN*ISSUE HOTEL VOUCHERS
Place review booking item on queue 40 on 25
July
RB.25JUL/Q40*CHECK PSGR HAS VISA
Change the first review booking file field, to
show a date of 30 July and to issue car hire
vouchers
[email protected]*ISSUE CAR HIRE VOUCHERS
Delete review booking item 4
[email protected]
Display the review booking field
*RB
Notepad
Description
Format
Notepad item with free text
NP.ADVISED PSGR REFUND NOT
PERMITTED
Notepad with secondary qualifier H (hotel)
NP.H*SHERATON HOTEL AMS REQUIRES
A DEPOSIT
Historical notepad item
NP.H**PSGR ADVISED THAT HOTEL
MUST BE GUARANTEED WITH CC
Confidential notepad item
NP.C**CASH ONLY DO NOT ACCEPT
CHEQUES
Notepad item with free text
NP.ADVISED PSGR REFUND NOT
PERMITTED
Change the free text of the second notepad item
[email protected] TEXT
Delete notepad item 3
[email protected]
Display the notepad field
*NP
Display notepad items with H qualifier
*NPH
Display notepad items with C qualifier
*NPC
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Appendix B: Format Summaries
Written Address
Description
Format
Passenger’s mailing address
W.MR A JACOBS*78 THE
ORCHARD*BENSON*OXFORDSHIRE*P/
OX97YE
Change the detail of a mailing address
[email protected] B WILLIAMS*67 THE
STREET*OXFORD*P/OX7 9RE
Change the detail of the second sub-field of a mailing
address
[email protected]*25 THE STREET
Insert an additional sub- field after existing sub-field 3
[email protected]/3*OXFORDSHIRE
Delete an entire written address
[email protected]
Delete the third sub-field
[email protected]*
Display the written address field
*AW
Delivery Address
Description
Format
Passenger’s delivery address
D.MR B JACOBS*RECEPTION* GROUND FLOOR* SHELL BUILDING
*MANCHESTER
Change the detail of a delivery
address
[email protected] A PHILIPS*FINANCE OFFICE*SHELL MAIN OFFICE
*CHEPSTOW
Change the detail of the
second sub-field of a delivery
address
[email protected]*BUILDING 7
Insert an additional sub-field
after existing sub-field 3
[email protected]/3*FIRST FLOOR
Delete an entire delivery
address
[email protected]
Delete the third sub-field
[email protected]*
Display address field
*AD
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Appendix B: Format Summaries
Mileage Membership
Description
Format
Mileage membership number for passenger 1
M.P1/UAA56789
Mileage membership number for passenger 2 indicating tier level
Gold
M.P2/UA123456A*–G
Delete all mileage membership numbers for all passengers
[email protected]
Delete mileage membership information for passenger 2
[email protected]
Delete mileage membership information for AA for passenger 2
M.P2*[email protected]
Display the mileage membership field
*MM
Display the membership accrual table for United Airlines (UA)
M*UA
Special Service Requests
Description
Format
SSR item (DBML) for all passengers
SI.DBML
Advise airline Passenger 2 is a child with optional SI.P2/CHLD*12JUN13
free text
SSR item (VGML) for passenger 3 segments 2
and 4
SI.P3/S2.4/VGML
Request language assistance for passenger 3
segment 4
SI.P3S4/LANG*SPEAKS ONLY FARSI
Ticket number for passenger 2 segment 3
SI.P2S3/TKNM*12534511678922
Change the free text of an SPML item
SI.P1/[email protected]*NO EGGS
Delete a seafood meal for passenger 2
SI.P2/[email protected]
Delete all SSR items for all passengers on
segment 2
[email protected]
Display service information
*SI
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Appendix B: Format Summaries
Other Service Requests
Description
Format
VIP
SI.CX*GODDARD/JANE DIRECTOR SWIRES
GROUP HONG KONG
Ticket number to CX
SI.CX*16012345678942 GODDARD/JANE
Change the free text of the second OSI item
[email protected]*VICE PRES SWIRES HONG KONG
Delete item 1
[email protected]
Delete items 3 and 5
SI.3.5
Display service information
*SI
Advanced Seat Assignment
Description
Format
Display seat availability map for segment 2
SA*S2
Assign seats 14AB for segment 2
S.S2/14A.B
Display seat characteristics
SC*
Generic request no smoking aisle seats for
segment 2
S.S2/NA
Change the assigned seat number for passenger
2, segment 1 to 11A
[email protected]
Change the seat assignment for passenger 2 to
28B for all segments
[email protected]
Change to no smoking window seats for all
passengers for all segments
[email protected]
Cancel all seat assignments for all passengers
and all segments
[email protected]
Cancel seat assignment for passenger 3 on all
segments
[email protected]
Display seat data
*SD
Quick Command to view Seat Map
#SEAT
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Appendix B: Format Summaries
Enhanced Booking File Servicing - Keywords
Keyword
Type of service request
ADC
Additional collection
ETE
Electronic ticketing – even exchange
ETI
Electronic ticketing – issue
ETRF
Electronic ticketing – refund
ETV
Electronic ticketing – revalidation
FARE
Fare
GENR
General request
GRPD
Domestic group request
GRPI
International group request
LIMO
Limousine service
PTA
Prepaid ticket advice
STOP
Stopover package
TKI
Claim agency incentives
TOD
Ticket on departure
Enhanced Booking File Servicing (RQ requests)
Description
Format
Request ticket on departure with BA at
Heathrow
RQ.TOD/BA/MPD.12577132398678/
IOD.LHR.BA/FF1*CHECK ID
Request PTA with LH at Frankfurt
RQ.PTA/LH/MPD.22070122340786/
IOD.FRA.LH/FF1*CHECK ID
To change the detail of the first EBFS item for a
TOD
[email protected]/BD/MPD.23650139473086/IOD.LH
R.BD/FF1
To delete item 2
[email protected]
Display Enhanced Booking File servicing
*RQ
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Appendix B: Format Summaries
Vendor Remarks
Description
Format
Outgoing vendor remark to airline SA
V.ASA*PLEASE ADVISE COST OF KENNEL FOR DOG
Change the detail of the second vendor
remark to SA
[email protected]*PLEASE ADVISE COST OF KENNEL FOR CAT
Delete item 2
[email protected]
Display Vendor Remarks
*VR
Booking an Itinerary
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Appendix B: Format Summaries
Description
Format
Sell 1 seat C class from availability line 2
N1C2
Sell 1 seat Y class from availability line 1 and J class from connecting
flight on line 2
N1Y1J2
Sell 3 seats in S class from availability lines 4 and 5
N3S4*
Waitlist 1 seat Y class from availability line 3
N1Y3LL
Direct sell 4 seats in Y class on specified flight
0AA101Y30JUNLHRJFKNN4
Open segment with 2 seats in Y class for specified city pair
0CXOPENYHKGBKKNO2
Open segment with 2 seats in Y class for specified city pair and date
0TGOPENY12JUNLHRBKKNO
2
Surface segment
0A (or) Y
Add passive segment for specified flight
0UA907Y15MAYLHREWRAK
2
Add passive segment, 1 seat in C class from specified line number
N1C3AK
Move segment 6 to follow segment 3
/3S6
Move segment 3 – 5 to follow segment 2
/2S3-5
Cancel segment 2
X2
Cancel segments 2, 3, 4 and 6
X2–4.6
Cancel the whole itinerary
XI
Change the date of segment 1 to 30 July
@1/30JUL
Change segments 2 and 4 to H class
@2.4/H
Change the booking code to K class on all flights
@A/K
Change flight number of segment 1 to BA902 (must be same route)
@1/BA902
Change all segments to 3 seats (only prior to End Transaction)
@A/3
Ending and Ignoring Transaction
Description
Format
End transaction
E
End transaction and re-retrieve the Booking File
ER
End transaction and mail itinerary
EM
End transaction, mail itinerary and re-retrieve
ERM
Ignore transaction
I
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Appendix B: Format Summaries
Ignore transaction and re-retrieve the Booking File in original state
IR
Retrieving a Booking File
Description
Format
Retrieve by family name
*–JACOB
By name and departure date
*15JUL–HILL
Name, date and flight number
*TG887/12AUG–JAMESON
Retrieve by locator
*JN2V4T
Retrieve all branch bookings by family name
**B–HOWARD
Retrieve 2nd booking from list
*2
Galileo Fares
Fare Display
Description
Format
Basic input for specified date and city pair.
FD10SEPLONSIN
Re-display the active fare display
FD*
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Appendix B: Format Summaries
Fare Display Modifiers
Description
Format
Specified carrier
/QF (maximum of 3)
One way fares
–OW
Round trip fares
–RT
Passenger type – adult
*ADT
Passenger type – child
*CNN (or) *C07
Passenger type – infant
*INF
Fares with booking class B (carrier required)
–B
Business class fares only (@F for First class)
@C
Specifying fare basis code
@W2BA
Travel via specified global indicator
.EH
Private fares only
:P
Net fares only
:C
With specified account code
-PRI-ACCT
High to low order
/X
Fare Display follow-up formats
Description
Format
Updates the previous fare display to show one way fares
only.
FD-OW
Updates the specified date of the previous fare display.
FD12MAY
Updates the previous fare display to show fares for Thai
Airways (TG) and Singapore Airlines (SQ) and Malaysia
Airlines (MH).
FD/TG/SQ/MH
Updates the previous fare display to show round trip
fares for a child.
FD–RT*CNN (or C08)
Updates the origin city of the previous fare display to
show Boston.
FDOBOS
Updates the destination city of the previous fare display
to show Paris.
FDDPAR
Updates the previous fare display to show the YEE3M
fare only
[email protected]
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Appendix B: Format Summaries
Fare Display follow-up formats
Updates the previous fare display to show business
class fares only
[email protected]
Fare Notes
Description
Format
Display menu of paragraphs for specified line
number
FN*12
Display fare notes for specified paragraph number
FN*P16
Display fare notes for paragraphs 6, 8 and 14 for
the specified line number
FN*2/P6.8.14
Display all fare notes for the specified line number
FN*9/ALL
Display fare notes summary for the specified line
number
FN*4/S
Display fare routing for line 5 of fare display
FR*5
Display the class of service to book for carrier AA
for the fare on line 2 of the display
FDC*2//AA
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Appendix B: Format Summaries
Fare Quote
Description
Format
Quote lowest fare for class booked
FQ
Quote lowest fare for class booked for passengers 1
and 4 only
FQP1.4
Quote lowest fare for class booked, specifying
passenger numbers and type (PTC not required if
added to the name field)
FQP1.2.3*C09
Quote lowest fare for class booked for segments 2
and 3 only
FQS2-3
Force fare quote for fare basis YEE6M
[email protected]
Quote lowest private fare for class booked
FQ:P
Quote lowest net fare for class booked
FQ:C
Quote lowest fare private fare with/without
specified account code
FQ-ACCT:P
Quote discounted passenger type (e.g. child)
FQ/ACC
accompanied by an adult on a separate Booking File
(when PTC in name field)
Quote lowest fare for class booked for markets not
using Automated Plating Carrier
FQCAA
Fare Quote Best Buy
Description
Format
Quote lowest available fare for flights booked
FQBB
Quote lowest available Premium First
FQBB++-PREMF
Quote lowest available First
FQBB++-FIRST
Quote lowest available Business
FQBB++-BUSNS
Quote lowest available Premium Economy
FQBB++-PREME
Quote lowest available Economy Class
FQBB++-ECON
Quote lowest available fare for flights booked for
segments 1 and 4 only
FQBBS1.4
Rebook classes for lowest available fare
FQBBK
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Appendix B: Format Summaries
Fare Quote Shopping (Booked Itinerary)
Description
Format
Focalpoint Shopping for booked itinerary
FS
Focalpoint Shopping for a child aged 10.
FS*C10
Note: This is not necessary if the PTC has been
entered in the name field.
Passenger 3 only
FSP3
Tax exempt
FSTE
Segments 1 through 3 only
FSS1-3
Private fares only
FS:P
Net fares only
FS:C
Specify maximum of three carriers
FS++/BA/LH/BD
Exclude maximum of three carriers
FS++/UA-/AA-/CO-
Cabin preference – Business Class
FS++-BUSNS
Note: The first pricing option returned from a
booked itinerary is always a FQBB of the itinerary
without cabin preference.
Fare Quote Shopping (Unbooked Itinerary)
Description
Format
Round trip journey
FSLON10JANDXB20JANLON
Surface sector
FSLON10JANDXB--AUH20JANLON
Connecting point
FSROM1JUNX-JFKCVG20JUNX-JFKROM
Two passengers
FS2LON20DECJKT
Passenger type code
FSFRA1JUNLON10JUNFRA+*C10
Adult and child aged 4 years
FS2HKG10JUNTYO20JUNSIN+P1.2*C04
Private fares only
FSFRA1JUNLON10JUNFRA+:P
Private fares with an account code
FSFRA1JUNLON6JUNFRA+-ACCT CODE
Specified carriers for each segment
FSSYD1JUNTYO/QF10JUNHKG/CX
Preferred cabin class on each sector
FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST
Specified carriers
FSSYD1JUNAKL10JUNSYD++/QF/NZ
Specified cabin
FSSIN10JUNHKG20JUNSIN++-FIRST
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Appendix B: Format Summaries
Follow-up entries
Description
Format
Rebook the required pricing option
FSKn
Display the fare construction
*FSn
Display fare rules
FQNn
Display additional itinerary options for the specified
pricing option
More*n
Filed Fares
Description
Format
Display filed fare field
*FF
Display in detailed linear format
*FF1
Display filed fare 1
*FF2P3 Display filed fare 2 for passenger 3
FX1
Cancel filed fare 1
FX1.3.5 Cancel filed fares 1, 3 and 5
Cancel
FX1.3-6 Cancel filed fares 1, 3, 4, 5 and 6
FX1P2.4 Cancel filed fare 1, passengers 2 and 4
FXALL
Restore filed fare for re-ticketing
Cancel all filed fares
[email protected]
FF1BG40K
Amend
440
Note: Free baggage allowance may be amended
without altering the guarantee status of the fare.
Other areas of a fare may be amended using manual
fare build entries.
Travelport Smartpoint for Travel Professionals for Galileo v6.0
Appendix B: Format Summaries
Queues
Working with Queues
Description
Format
Display list of all queues and titles and Booking File
count
QPB*
Display a count of Booking Files on queue
QCA
Sign into queue 2
Q/2
Exit queue, ignoring current booking file
QXI
Queue Remove
QR
Queue booking to queue 55 own pseudo
QEB/55
Queue to queue 50 specified pseudo ABC
QEB/ABC/50
Add an end of queue marker
QENDON
Remove the end of queue marker
QENDOFF
Updating Flight Status
Advice Code
Change to Status Code
Format
KK - confirming reservation
Change flight segment 2 to HK
@2HK
KL - confirming from waitlist
Change flight segment 5 to HK
@5HK
TL - waitlisted, advising new flight times
Change flight segment 3 to HL
@3HL
UU - unable, have waitlisted
Change flight segment 4 to HL
@4HL
Advice Code
Change to Status Code
Format
KK - confirming item
Change status of special meal VLML
to HK
[email protected]
KK - confirming item
Change status of special meal DBML
to HK for passenger 1 segment 3
SI.P1S3/DBM
[email protected]
UU - unable, have waitlisted
Change status of special meal SFML
for segment 3 to HL
SI.S3/[email protected]
HL
Updating SSR Items
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Appendix B: Format Summaries
Updating Seat Requests
Advice Code
Change to Status Code
Format
KK - confirming item
Change segment status of all seats
for all passengers to HK
[email protected]*HK
KL - confirming from waitlist
Change segment status for seat
request for segment 2 to HK
[email protected]*HK
Advice Code
Change to Status Code
Format
To update all air segments, SSR items and
seat request with one entry. (This will also
remove items with NO, UC, UN or HX
advice codes.
To update all air segments, SSR items @ALL
and seat request with one entry.
(This will also remove items with NO,
UC, UN or HX advice codes.
Updating Flights, SSRs and Seats
Timesavers
Divide Booking File
Description
Format
Divide passenger 2
DP2
Divide passenger 1 and 4
DP1.4
File divided booking File
F
Display divided bookings
*DV
Procedure to Divide
1. Divide applicable passenger(s). DP2
2. Enter Received From Field R.BEN
3. File divided Booking F
4. Enter Received From Field R.BEN
5. End Original Booking E
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Appendix B: Format Summaries
Repeat Bookings (Enter received field prior to the entry)
Description
Format
Repeat all customer data
REALL
Repeat all segments
RESALL
Repeat all customer data and segments
REALLSALL
Booking File History
Description
Format
Display all history
*H
Display history of Itinerary only
*HI
Display history of filed fare only
*HFF
Display history of queues
*HQT
View codes used in history
H/HISTORY
Galileo Information System
Description
Format
Display index
GG*
Display chapter number
GC*12
Display chapter and page
GC*12/16
Display airline chapter (BA)
GC*BA
Redisplay current chapter
GC*
Redisplay current page
GP*
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Appendix B: Format Summaries
Timatic
Description
Format
Display list of Timatic fill-in formats
TI–
Display Timatic fill-in format for visa information
TI–MV
Display Timatic fill-in format for health information
TI–MH
Display Timatic fill-in format for visa and health
information
TI–MA
Display fill-in format for full text information
TI–MF
Display Timatic help
TI–HELP
Display Timatic news
TI–NEWS
Timatic Scrolling
Description
Format
Request next page (MD)
TIPN
Page back (MU)
TIPB
Request last page (MB)
TIPL
Request first page (MT)
TIPF
Redisplay current page
TIPG
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Travelport Smartpoint for Travel Professionals for Galileo v6.0
In addition to making required air, car and hotel reservations, it is a travel agent’s
responsibility to provide travel-related information to their customers. This could
include country information or visa and health requirements. This appendix explains
the Galileo Information System and Timatic, where much of this information may be
found.
This appendix will explain how to:

Access information contained in GIS

Work with Timatic fill-in formats to provide travel information to your
customers
Galileo Information System (GIS)
The Galileo Information System (GIS) is an automated information system which is
flexible, fully indexed and available to all Galileo users.
GIS is structured like a book. It has an index containing a list of chapters, and each
chapter contains pages.
Note: You may not be able to display all items listed as some pages have been
withdrawn.
Displaying the Index
Display the GIS index to view the list of subjects and chapter numbers.
To display the index of subjects and appropriate chapter numbers, enter: GG*
Example screen response:
Note: Chapters that may be viewed at your agency location are listed. Some of the
chapters displayed here may not have information attached.
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Appendix C: Galileo Information System and Timatic
Displaying a Chapter
Display a chapter from GIS to read the information it contains.
To display the content of chapter 200, enter GC*200
Screen response:
Note: Chapters may also be displayed by title, GC*AIRLINE INFO
Displaying a Page
Display a page to view specific information in GIS.
To display page 9, Meal Codes, enter GP*9
Screen response:
Points to note:
446

To view information for a specific meal code, click on the relevant meal code
highlighted in green, or tab to the appropriate item and enter

When you become familiar with the contents of GIS, you can bypass the
index and go directly to required information by specifying both chapter and
page number in your entry, e.g. GC*200/9.
Travelport Smartpoint for Travel Professionals for Galileo v6.0
Appendix C: Galileo Information System and Timatic
Airline chapters
Many airlines have their own chapters in GIS which are not displayed in the index.
They use these to provide information about their services, procedures and special
promotions.
Information is loaded directly into the system by the airline. However, many airlines
now direct you to their web site, which is more up to date.
To display the chapter for Emirates, enter: GC*EK
Screen response:
Note: Individual page numbers may be selected in the usual way.
GIS Formats
GIS formats may be found in the Help pages (H/GIS). The following are sample
entries.
Format:
Explanation:
GG*
Display index
GC*12
Display chapter number
GC*12/16
Display chapter and page
GC*
Redisplay current chapter
GP*
Redisplay current page
GC*BA
Display airline chapter (BA)
GC*506/1
Display Electronic travel authority system.
(ETAS)
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Appendix C: Galileo Information System and Timatic
Working with Timatic
Timatic is an information system that provides you with travel information regarding
visa, health, customs and currency requirements for countries throughout the world.
The Timatic database is provided by an organization based in the Netherlands. It is a
stand-alone function, and there a number of fill-in formats to help you access up-todate country-specific information.
Each fill-in format must be completed using either 3-letter city or airport codes or 2letter country codes to identify a country.
Display the list of Timatic fill-in formats to help you provide travel information for
your customer.
To display the list of Timatic fill-in formats, enter: TI–
Screen response:
Note: The system responds with a list of formats and subject items. To display the
fill-in format screen for a particular item such as visa information, click TI-MV
highlighted in green or tab to the relevant item and enter. Alternatively, type TI-MV.
Visa Information
Many countries have visa requirements for entry which may vary depending on
whether travel is for business reasons or for tourism.
Display the Timatic fill-in format screen to provide visa information for your
customer.
Take the following steps to access visa information for your customer. They are a
national of the UK travelling to Brazil and Argentina, and will transit Spain en-route.
Display the fill-in format for visa information by typing TI-MV.
Note: If the list of Timatic fill-in formats is already displayed, you can click TI-MV
which is highlighted in green, or tab to the item and enter.
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Appendix C: Galileo Information System and Timatic
Screen response:
Screen description:
Detail:
Explanation:
Nationality
Specify the nationality of the passenger.
Destination
Specify the destination countries.
Transit cities
Specify any transit cities (optional item).
Alien resident
Specify if passenger is an alien resident (optional
item).
Note: You may use 3-letter city codes or 2-letter country codes to identify relevant
countries in each item. Ensure INSERT button is switched off prior to completing the
fill in screen.
Complete the screen as follows and enter at the cursor:
Note: 3-letter city or airport codes or 2-letter country codes may be used to identify
a country.
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Appendix C: Galileo Information System and Timatic
Screen response:
Note: Scroll through the display to view all information. To move down, click TIPN
highlighted in green.
Timatic Scrolling
Scrolling entries in Timatic are unique. They are listed below:
Scrolling Format:
Explanation:
TIPN
Request next page (MD)
TIPB
Page back (MU)
TIPL
Request last page (MB)
TIPF
Request first page (MT)
TIPG
Redisplay current page
Health Information
There are health recommendations for entry into many countries.
Display the Timatic fill-in format screen to provide health information for your
customer.
Take the following steps to access health information for your customer. They are
embarking from Paris, and travelling to India. They recently visited Accra in Ghana.
3. Display the fill-in format for health information.
Enter: TI–MH
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Appendix C: Galileo Information System and Timatic
Screen response:
Screen description:
Detail:
Explanation:
Embarkation
city
Specify the country of embarkation.
Destination
Specify the destination countries.
Transit cities
Specify any transit cities (optional item).
Cities visited
Specify if the passenger has recently visited any
other countries (optional item).
Complete the screen as follows and enter at the cursor:
Screen response:
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Appendix C: Galileo Information System and Timatic
Note: Timatic text information will often refer you to other areas of information,
such as TIRGL/YFIN in the display above. You must insert a hyphen after TI in order
to access that information area.
Enter: TI–RGL/YFIN
Country Information
You may display a complete list of city codes for a specific country.
To display a list of city codes for Denmark (DK), enter: TI–RCC/DK
Screen response:
Note: Use the decode functionality in the Galileo system to identify individual cities.
Not all cities are served by an airport.
Timatic Formats
Timatic formats may be found in the Help pages (H/TI- and H/TIM). The following
are sample entries.
452
Format:
Explanation:
TI–HELP
Display Timatic help
TI–NEWS
Display Timatic news
TI–MF
Display fill-in format for full text information
TI–MA
Display fill-in format for visa and health
information
Travelport Smartpoint for Travel Professionals for Galileo v6.0
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