Speed Dials
ADDING A SPEED DIAL ENTRY
1.
Log into the Self-Care Portal (See Self-Care
Portal Login).
2.
Click Phones on the top menu bar.
3.
Select Phone Settings from the left hand column.
4.
Click on Speed Dial Numbers .
5.
Click on + Add New Speed Dial .
6.
Enter a number in the Number field, text in the
Label field (e.g., Home).
7.
Repeat step 3 for as many Speed Dials as you want to program.
8.
Click Save.
DIALING SPEED DIALS
1.
Without picking up the handset, press the Speed
Dial number (e.g. 1) on the phone keypad for the desired Speed Dial.
2.
Press the AbbrDial soft key.
Fast Dials
ACCESSING FAST DIALS FROM YOUR PHONE
Note: When accessing fast dials you may be asked for your User ID (7-digit number xxx-xxxx).
1.
Press the Directories button.
2.
Use the Navigation button to scroll down, highlight
Personal Directory , press the Select soft key.
3.
Use the Navigation button to highlight Personal
Fast Dials , press the Select soft key.
4.
Use the Navigation button to highlight the desired number , press the Select soft key.
5.
Press the Dial soft key.
6.
Press the OK soft key.
Dialing Instructions At a Glance
CALLING FROM CALLING TO DIAL
Local XXX-XXXX
Any Campus
Long Distance *
International *
1 + area code +
XXX-XXXX
** + country code + number
University
Operator
645-2000
University Police
Emergency
645-2222
North/South
Campus
Non-Emergency
Downtown
Campus
Emergency 911
*
UB pays for and closely monitors long distance and international calling usage.
**
Older phones may need to dial 011 before country code and number.
UB Phone Support
Contact the UBIT Help Center
716-645-3542
buffalo.edu/ubit/help
Find Answers and Phone Service Requests buffalo.edu/ubit/phones
Phone Quick Reference
7941 Series
7945 Series
Cisco 7945 Series pictured
1.
Phone Line/Speed Dial 9. Volume
2.
Footstand adjustment 10. Speaker
3.
Display button
4.
Messages
5.
Directories
6.
Help
7.
Settings
8.
Services
11. Mute
12. Headset
13. Navigation
14. Keypad
15. Softkeys*
16. Handset Light
17. Phone screen
Voice Mail
SETTING UP VOICE MAIL
1.
Press the Messages button.
2.
Enter voice mail PIN followed by # .
Note: Forgot PIN or new customers need to contact the UBIT Help Center at 716-645-3542.
3.
From Set Up Options, record your name and greeting , and change your voicemail PIN .
Note: The system will not allow a voicemail PIN to be:
your telephone number
the same digits (e.g. 44444)
a sequence of digits (e.g. 12345)
4.
Follow all the prompts to completion.
ACCESSING VOICE MAIL
1.
Press the Messages button.
2.
Enter your voicemail PIN followed by # .
3.
Follow the prompts to access your messages.
ACCESSING VOICE MAIL REMOTELY
1.
Dial +17166453333 .
2.
When connected, press * .
3.
Enter your ID (7 digit xxx-xxxx) followed by #.
4.
Enter your phone PIN followed by # .
Performing Basic Call Functions
PLACING A CALL
1.
Pick up the handset or press the New Call Soft Key
or the Speaker button.
2.
Dial the telephone number.
ANSWERING A CALL
Pick up the handset or press the Answer Soft Key or press the Speaker button.
MANAGING MULTIPLE INCOMING CALLS
1.
To answer an incoming call while on another call, press the Answer soft key (this automatically places the first caller on hold ).
2.
Use the Navigation button to return to the first caller, then press the Resume soft key.
PLACING A CALL ON HOLD
While on a call, press the Hold soft key or Resume soft key for one that is held.
TRANSFERRING A CALL
1.
While on a call, press the Transfer soft key, dial the third party’s number.
2.
When the third party answers, announce the call, press the Transfer soft key again, then hang up.
3.
If the third party is busy or unavailable, press the
EndCall soft key, then press the Resume soft key to return to the first party.
TRANSFERRING A CALL DIRECTLY TO VOICE MAIL
1.
Press the Transfer soft key.
2.
Dial *98 followed by the 7-digit number . When you hear the mailbox greeting, press the Transfer soft key again.
MAKING A CONFERENCE CALL
1.
While on a call, press the More soft key and then the
Confrn soft key to start a conference call.
2.
Dial the second party’s number. When the party answers, press the Confrn soft key again. Repeat to establish up to six callers.
JOINING CALLS TO CONFERENCE
1.
While active on a call, highlight another call you want to join and press the Select soft key.
2.
Press the More soft key and then the Join soft key.
Select from other calls on the line to merge to the conference.
PARKING A CALL
1.
While on a call, press the Park soft key.
2.
Note the call park number on the LCD and hang up.
3.
To retrieve a parked call on another UB phone, pick up the handset and type * followed by the call park number.
Note: A call will remain parked for 120 seconds. If not retrieved, the call will ring back to the phone it originated from.
SENDING A CALL DIRECTLY TO YOUR VOICE MAIL
Press the iDivert soft key.
FORWARDING PHONE CALLS FROM YOUR PHONE
1.
Press the CFwdAll soft key and dial the forwarding number.
2.
To cancel call forwarding: Press the CFwdAll soft key.
Self-Care Portal
Self-Care Portal provides additional phone options via a
Web browser.
SELF-CARE PORTAL LOGIN
1.
Go to buffalo.edu/ubit/scp
2.
Enter your UBITName
3.
4.
Enter your password .
Click Login .
SELF-CARE PORTAL LOGOUT
Click your user ID displayed in the top right of the window, and choose Sign out .
CHANGING PHONE SERVICES PIN
The phone PIN is used to access some phone services.
1.
Click General Settings on the top menu bar.
2.
Enter a PIN in to both New Phone PIN and Confirm
Phone PIN fields to confirm.
FORWARDING PHONE CALLS FROM SELF-CARE
PORTAL
1.
Click Phones on the top menu bar.
2.
Select Call Forwarding from the left hand column.
3.
Click the box next to Forward all calls to:
4.
In the pull-down menu, select Add a new number .
5.
Enter the desired forwarding 10-digit number .
6.
Click Save.
