DTerm IP-6 User Guide
Table of Contents
Keys and Lamps ................................................................................................................... 2
Tones ........................................................................................................................................... 3
Making and Receiving Calls ....................................................................................................... 4
Hold ............................................................................................................................... 5
Transfer ................................................................................................................... 6
Conference Calls ....................................................................................................... 6
Soft Keys ............................................................................................................................... 7
Feature Keys ............................................................................................................................... 8
Forwarding ................................................................................................................... 8
Conference ...................................................................................................................... 8
Recall ............................................................................................................................... 9
Answer ............................................................................................................................. 9
Redial ............................................................................................................................... 9
Menu ............................................................................................................................. 10
Other Features .......................................................................................................................... 11
Call Park ......................................................................................................................... 11
Directed Call Pickup ...................................................................................................... 11
Customizing Your Phone ...................................................................................................... 12
Ring Volume ................................................................................................................. 12
Ring Tone
Lamp Color
................................................................................................................. 12
................................................................................................................. 12
LCD Brightness ............................................................................................................... 12
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Keys and Lamps
LED
Some of the keys listed below have a built-in Light Emitting Diode (LED) that lights or flashes according to the activity of that function key.
Call Waiting Lamp
This light will flash when you have an incoming call. The lamp remains steadily lit when you have a voicemail message waiting.
LCD Display
Liquid Crystal Diode (LCD) display provides D-Term activity information plus date, time, and Soft Key operation.
Exit
Soft Keys
To exit from the Menu or Help mode and go back to the time display.
Any feature shown at the bottom of the LCD display is available. Press
>>> for more features.
Help
Explanations of the Soft Keys can be pulled up on the LCD by pressing this key.
Feature Keys
Your phones line, as well as various other phone features, are located on these keys.
Recall
Feature
Allows you to hang up a call and immediately get a dial tone.
Used to program Speed Dial Keys. Also used to activate/deactivate
Answer mode (below).
Answer
Allows you to automatically answer calls on your secondary lines. The LED light on this key remains illuminated when this feature has been activated.
Mic
Turns the microphone on and off. The LED light on this key remains illuminated when the Mic is on.
Menu
Allows you to access local phone settings, such as ring tones. For a complete list of options, see page 12.
2
Cursor
Acts as the Up/Down/Left/Right/Enter buttons on the menu, as well as the Redial button, the volume buttons, and a shortcut key.
Redial
Allows you to quickly dial a number from a list of previously dialed numbers. This key is found on the Cursor key:
Hold
Transfer
Speaker
Press key to place an internal or external call on hold.
Allows you to transfer established calls to another number.
Controls the built in speakerphone feature. The LED light on this key remains illuminated when the Speaker is on.
Tones
Dial Tone
Busy Signal
Reorder Tone
Steady tone you hear before you make a call.
Pulsing tone that indicates you dialed a number that is being used.
Fast busy signal. This means that an invalid number was dialed, a service feature was denied, or your handset has been off hook and inactive for too long.
Special Dial Tone
An interrupted dial tone. This means you may proceed to use a feature.
Service Set Tone
A steady, high-pitched tone that indicates a feature was set or canceled.
3
Making and Receiving Calls
TO PLACE AN INTERNAL CALL
Lift your handset or press the Speaker key to receive a dial tone. Dial the desired 5-digit extension. Use your handset or Microphone to converse.
TO PLACE A LOCAL CALL
Lift your handset or press the Speaker key to receive a dial tone. Dial 9 and wait for the second dial tone. Dial the desired telephone number. Use your handset or Microphone to converse.
TO PLACE A LONG DISTANCE CALL
You will need to use your assigned V-Net code to place long distance calls. Lift your handset or press the Speaker key to receive a dial tone. Dial #9 and listen for the interrupted dial tone.
Enter your V-Net code and listen for the service tone (solid, high-pitched tone). Dial 9-1 and the desired telephone number, area code first. Use your handset or Microphone to converse.
Note: Users at the remote Williamson County clinics do not need to use a V-Net code. If you wish to make a long distance call, you may follow the same instructions as placing a local call.
TO DIAL A TOLL-FREE NUMBER
Lift your handset or press the Speaker key to receive a dial tone. Dial 9 and wait for the second dial tone. Dial the entire toll-free number, including the ‘1’ at the beginning. Use your handset or Microphone to converse.
TO ANSWER A CALL
Your phone will ring, the Call Waiting Lamp will flash, and the LED light on the ringing line will flash when you have an incoming call. Press the flashing line appearance key and lift the handset or press Speaker to answer the call. Use your handset or Microphone to converse.
TO ADJUST THE CALL VOLUME
While you are on a call, press the Up/Down Cursor buttons to increase/decrease the speaker volume.
4
Hold
You may place callers on Hold at any time during the call. A held call will flash green on your phone, and will flash red on any other D-Term phones with the same line appearance.
You may place a call on Exclusive Hold so that it may only be retrieved from your phone. When a call is on Exclusive Hold, your phone will flash a rapid green and will remain steadily lit red on any other D-Term phones with the same line appearance.
TO PLACE A CALL ON HOLD
While on a call, press the Hold key. The LED light on the held line will flash green on your phone and your display will indicate “HOLD.”
TO RETRIEVE FROM HOLD
Lift your handset or press the Speaker key. Press the held line. Use your handset or Microphone to converse.
Note: Any D-Term with this line appearance can retrieve the call.
TO PLACE A CALL ON EXCLUSIVE HOLD
While on a call, press the Hold key twice. The LED light on the held line will rapidly flash green.
TO RETRIEVE A CALL FROM EXCLUSIVE HOLD
Lift your handset or press the Speaker key. Press the held line. Use your handset or Microphone to converse.
Note: Only the D-Term that sets the Exclusive Hold may retrieve the call.
IF UNANSWERED
After the pre-programmed time (approximately 5-6 minutes), Automatic Recall is initiated.
Automatic Recall shows as a ring burst and rapidly flashing green LED on your phone, and solid red LED on other phones with the same line.
5
Transfer
You may transfer calls, set up 3-way conference calls, or consult a third party by using the
Transfer key. Your caller will hear the normal music on hold while transferring, establishing a conference call, or consulting a third party.
TO TRANSFER A CALL
While on a call, press the Transfer key and listen for the interrupted dial tone. Dial the desired number and either hang up or wait for an answer to announce the transfer.
TO ESTABLISH A CONSULTATION CALL
You may consult a third party while on a call. While the call is in progress, ask the party to hold.
Press the Transfer key and listen for the interrupted dial tone (your caller is automatically placed on hold). Dial the number for the person you wish to consult. Press the Transfer key at any time during the consult to return to original caller (the third party is automatically placed on hold). You may alternate between the calls by pressing the Transfer key.
Note: Your display indicates the connected extension or number at any given time.
TO END A CONSULTATION CALL
The third party with whom you are consulting must terminate the call; otherwise, you will end up transferring your original call to the third party. You may either wait for the third party to hang up while you are connected to them, or press the Transfer key to return to your original caller.
Conference
TO INITIATE A THREE-WAY CALL
While on a call, ask the party to hold. Press the Transfer key and listen for the interrupted dial tone. Dial the desired number. After the call is answered, press the CONF key. The LED light will come on and a three-way call is established. If one party hangs up, the other two will remain connected and the LED light goes out.
4-16 PARTICIPANTS
Conference calls for more than three and up to sixteen participants can be accomplished through the Vanderbilt Operators. You may reach the Vanderbilt Operators 24/7 by dialing “0” from your phone. Prior notice is preferred when setting up large conference calls.
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Soft Keys
OHR (Off Hook Ringer)
This feature mutes the ringer while you are on the phone. To activate or deactivate this feature, press the gray Soft Key directly beneath the letters “OHR” on your display.
RMUTE (Ring Mute)
This feature mutes the ringer so that the phone will not ring for any calls. To activate or deactivate this feature, press the gray Soft Key directly beneath the letters “RMUTE” on your display.
MIC
This feature turns the microphone on and off. To activate or deactivate this feature, press the gray Soft Key directly beneath the letters “MIC” on your display, or just use the MIC button next to the dial pad. The MIC LED light will illuminate when the microphone is on.
MUTE
This feature allows you to mute your handset. In the bottom-right corner of your display, you should see three right-pointing arrows that look like this: >>>. You will need to press the gray
Soft Key beneath >>> to scroll over to the page with the mute feature. The letters “MUTE” and
“HSET” should appear on your display. To activate or deactivate this feature, press the gray Soft
Key directly beneath the letters “MUTE” on your display.
HELP
Press the round Help key, located just beneath the right side of your display, for helpful information regarding the Soft Keys on your phone.
EXIT
Press the round Exit key, located just beneath the left side of your display, to exit the Help program.
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Feature Keys
Forwarding
You may send your calls to another extension, phone number, pager, or voicemail by using the forwarding function. Fwd NA will forward your calls to another destination after three rings.
Fwd All will forward your calls immediately to another destination without ringing your phone.
Fwd Busy will forward your calls to another destination if your line is in a busy state.
Note: Different forwarding functions may be active at the same time, but each forwarding function must be set separately. In other words, while the Fwd NA and Fwd Busy lights may be lit up at the same time, you cannot set the Fwd NA and Fwd Busy in the same call. You must hang up after each attempt.
TO SET FORWARDING
Lift your handset or press the Speaker key. Press the forward key you wish to set (Fwd NA, Fwd
All, or Fwd Busy), dial the desired number, and hang up. The LED will light up and your display will indicate “Forward Set.”
Note: If you have more than one line on your phone, the LED will only light up to indicate the forwarding settings on your prime line.
TO CANCEL FORWARDING
Lift your handset or press the Speaker key. Press the forward key you wish to remove (Fwd NA,
Fwd All, or Fwd Busy) and hang up. The LED light will go off and your display will indicate
“Forward Cancel.”
Conference
This will allow you to place a 3-way conference call. For more information on conference calls, see page 6.
8
Recall
Pressing the Recall key will immediately disconnect your current call and get a new dial tone.
Answer
This feature will allow you to automatically answer your secondary lines without selecting them first.
TO ACTIVATE ANSWER MODE
Press the Feature key, then press the Answer key. The LED light on this key will illuminate.
TO DEACTIVATE ANSWER MODE
Press the Feature key, then press the Answer key. The LED light will go off.
Redial
This feature saves a history of previously dialed numbers, allowing you to scroll through the list and instantly redial. To do so, press the Redial key repeatedly to scroll through the list. Once the desired number is displayed, press the * key to dial the desired number.
9
Menu
The Menu key provides access to many customizable features. Below is a full list of options available from the Menu. For information on commonly used settings, see page 12.
Menu Settings
The Settings menu can be accessed by pressing the Menu key and choosing Option 2. Here, you can customize certain aspects of your phone, including the ring tone, the color of the Call
Waiting Lamp, the font size on your display, and many more. Below is a full list of options available from the Menu Settings.
10
Other Features
Call Park
This feature allows you to “park” a call until you retrieve it from your own or another telephone. For example: You receive a call and must go to the file room to look up some information. You would park the call, get the information needed, and retrieve the parked call on the telephone in the file room.
Note: A parked call must be retrieved. If the call is not retrieved, it will ring back to the original extension.
TO PARK A CALL
Press the Transfer key and dial #6. Listen for the service set tone. Your display will indicate
“CALLPARK SET.” Hang up.
TO RETRIEVE THE CALL FROM THE ORIGINAL TELEPHONE
Lift the handset and dial #6. You are automatically reconnected with your caller. Your display will indicate “CALLPARK” and the number.
TO RETRIEVE THE CALL FROM ANOTHER TELEPHONE
Lift the handset and dial *65, followed by the extension number of the telephone where you parked the call. You are automatically reconnected with the caller. Your display will indicate
“CALLPARK” and the number.
Directed Call Pickup
You may pick up any ringing line from your phone. You do not need to be in a Call Pickup Group with that line, nor do you need a separate line appearance on your phone.
TO ANSWER A RINGING CALL FROM YOUR PHONE
Lift your handset or press the Speaker key. Dial *8 plus the extension that you wish to pick up.
The call will automatically be answered from your phone.
11
Customizing Your Phone
Ring Volume
You may adjust the volume of your ringer as needed. However, you can only adjust the ring volume if the ringer is turned on and your phone is ringing.
TO ADJUST RING VOLUME
Have a coworker call your phone (or call yourself from a cell phone). While your phone is ringing, press Up on the Cursor to increase the ring volume. Press Down on the Cursor to decrease the ring volume. You may hang up after you are done adjusting the volume.
Ring Tone
You can adjust the ring tone on your phone for both internal and external calls. You may access a list of possible ring tones through the Menu.
TO CHANGE THE RINGER FOR INTERNAL CALLS
Press the Menu key. Dial 2 – 1 – 1 – 2 – 2 to access a list of 14 possible ring tones. Use the
Arrow keys to scroll through the list, and press OK when finished.
TO CHANGE THE RINGER FOR EXTERNAL CALLS
Press the Menu key to open the menu. Dial 2 – 1 – 1 – 2 – 1 to access a list of 14 possible ring tones. Use the Arrow keys to scroll through the list, and press OK when finished.
Lamp Color
IP-6 phones are not able to change the color of the Call Waiting Lamp.
LCD Display
You may adjust the brightness of your LCD display as needed. While the phone is on hook (i.e. inactive), press Up on the Cursor to darken the display. Press Down on the Cursor to lighten the display.
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