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Sentry
™
Remote Monitoring and Control System
User Guide
Table of Contents
Thank you for purchasing SureCall’s Sentry remote monitoring system. The Sentry provides seamless installation, optimization and ongoing management of SureCall’s line of
boosters. If you need any assistance during installation please contact our tech support
department at: 1-888-365-6283.
Package Contents
Pg. 4
Installation Overview
Pg. 5-6
Sentry Registration
Pg. 6
Adding Booster
Pg. 8-9
Antenna Placement Tool
Pg. 10-11
Configure Gain Settings
Pg. 12-13
Changing Booster Information
Pg. 14
Delete Booster
Pg. 15
Modify Password
Pg. 16
Archiving Booster Information
Pg. 17
Configure Router
Specifications
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Pg. 18
Pg. 19
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Package Contents
Package Contents
Your Sentry hardware kit includes the following:
• Sentry Product
• Ribbon Cable
• USB Cable
• AC Adapter
SignalSentry
Booster
AC Adapter
4
Ribbon Cable
USB Cable
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Installation Overview
USB
Ribbon Cable
LAN Cable
DC Input
ON / OFF
Sentry Hardware Installation
Step1: Connect the ribbon cable (provided) from the Sentry’s 14-Pin RF port to the
booster’s 14-Pin RF port.
Step 2: Connect the USB cable (provided) to the Sentry’s USB port then connect the
other end of the USB cable to the USB port on your computer.
Step 3: Connect a LAN cable to the Sentry’s LAN port and connect the other end to
your router.
Step 4: Connect the AC adapter cord to the Sentry’s Power port with the other end
plugged into an electrical outlet.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
5
Installation Overview
Sentry Software Installation
Step 1: Go to http://www.surecall.com/product/Sentry.html
Step 2: Download and save the setup application to your desktop
Step 3: Run setup file to install software
Sentry Operation
User Registration:
Click on the Register Button
6
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Sentry Registration
Step 1: Download the software at
www.surecall.com/product/Sentry.html
Step 2: Install the software on the computer
that will be on the same network you will be
using for remote monitoring.
Step 3: You will need to enter your Server IP
in the Registration Window or you may use
SureCall’s server by entering 99.55.251.45
If you want to use a private server see page
18.
Step 4: Fill in the User Registration form and
choose a user name, password, email and
user phone. Once completed, click the
Register button.
Step 5: Login to Sentry
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
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Adding Booster
Select Com Port and Open
Click on the dropdown boxes to select the server IP address and part numbers.
Click “Refresh” to automatically assign the IP address to the Sentry.
Server IP Address will automatically enter 99.55.251.45 Click on “Apply”
Enter a Booster Name and Location Address and click on the “Add” button to add a booster
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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Adding Booster
Adding a Booster
When a booster is connected to Sentry it will automatically identify the model of the
booster and show the corresponding interface.
See example next page
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
9
Antenna Placement Tool
This tool will identify the optimum location for the outdoor antenna. The “Position”
fields will automatically populate with the dB measurement from various locations by
clicking on the measure button at each possible location. You can test up to 5
positions. Once you have entered all locations click on the “Compare” button to find
the best location. Keep in mind that a signal of less than -65dB can over-power the
booster. Aim for a range of -70 to -95dB. The signal strength can be adjusted to a
weaker signal by:
• Moving the outside antenna to a different location
• Adding an inline attenuator to the cable connecting to the booster
• Lowering the dB gain with the dip switches on the booster or through
the Attenuation column in the Sentry software
10
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Configure Gain Settings
Attenuation:
If the “Over Power” alert is red, the signal coming into the booster from the cellular
tower is too strong which will shut down the affected band. There are three possible
solutions:
1. Add an inline attenuator to the cable coming into the booster
2. Relocate the outdoor antenna to a location where the signal is weaker
3. Lower the dB gain in 5dB increments on the Sentry booster dashboard under the
Attenuation column until the Over Power alert is no longer red.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
11
Configure Gain Settings
From the dashboard above you can manually adjust the attenuation dB to resolve problems with oscillation and overpowering. You can also turn off individual bands.
Column Definitions:
Attenuation: Adjusts the amount of gain reduction.
Manual Attenuation: Indicates the reduced gain through the booster’s dip switches.
Automatic Gain Control: Indicates when the booster is automatically reducing the gain
due to a strong outdoor signal or close indoor/outdoor antenna proximity.
Gain: Indicates the current gain on the amplifier.
Output Power: Indicates the power output level of the booster in dBm.
Uplink/Downlink Status: Indicates whether a band is asleep, turned on or turned off.
Over Power, Oscillation and Over Attenuation indicate with color alerts their current status.
Refer to page 11 for color definitions.
WARNING: Attenuation through the booster’s dip switches can be lowered to a maximum of 31
dB . Through the Sentry software the maximum attenuation is 25 dB.
12
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Changing Booster Information
LED Color
Appearance
Indication
Red
Solid
Band is off
Red
Flashing
Signal coming into booster from cellular tower is too strong causing the
booster to shut down. There are two possible solutions:
1). Add an inline attenuator to the cable coming into the booster.
2.) relocate the outdoor antenna to a location where the signal is weaker
Yellow
Flashing
Automatic Gain Control (AGC) is adjusting, part of normal operation.
Yellow
Solid
Indicates an inactive band. Light is off while band is active.
Yellow/Red
Alternately Flashing
Oscillation is detected. First try increasing the separation between the
indoor and outdoor antennas. If this doesn’t eliminate oscillation, lower
the dB gain in 5dB increments
Green
Solid
Normal Operation
Email Alerts
Email alerts will be sent in the event of booster overpowering or if oscillation is detected.
Changing your Booster Information
If you wish to change your Booster information, click on Edit Booster Info within the left
hand navigation
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
13
Delete Booster
Delete Booster
If you wish to delete a booster in order to add a new one, right click on the specific
booster in the left hand navigational field first, then click on “Delete Booster” within the
navigation window, click on and confirm the deletion. See below.
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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Modify your Password
Forget your Password?
On the login page type in the email address that you entered when you first registered
and click on “Forgot your Password” your password will be emailed to you.
Modifying your password:
To change your password choose Tools in the top navigation and select the Accounts
menu and select Modify Password/E-mail from the drop-down menu.
Enter the Old Password, choose a new password, confirm the new password and click
on modify.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
15
Antenna Placement Tool
Force5
On the main interface screen, select the booster located in the left column and click the
Refresh button. This will automatically populate the fields with the booster’s parameters.
Antenna Placement Tool
This tool aids the installer in locating the best location for an outside antenna.
To test for the best location, make sure the outside antenna cable is connected to the
booster and outdoor antenna. Place the antenna in a position you’d like to test and click on
the measure button.
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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Archiving Booster Information
Archiving Booster Information
To temporarily change boosters, choose Tool in the top navigation and select “Booster
Recycle Bin”, information for this booster will be saved. Should you like to switch back to
this booster or delete it, go back to “Booster Recycle Bin” where you will be given the
option to restore or delete the booster.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
17
Configure Router
If you’d like to install Sentry on a private server you will need to work with an IT/Network
Professional. The following should be noted:
Know your public/private IP address.
Enable DHCP.
Choose a DHCP Range.
Reserve static IPs for the gateway and public/private IP address for the server.
Disable NAT if using a public IP address.
Expose server IP if using a public IP address.
Verify gateway IP, be sure not to conflict with another IP and reserve as a static IP.
Configure Server
Configure either LAN or WLAN.
Enter in reserved IP for the server.
This IP address should be exposed for the client to connect with the server.
Enter in gateway IP.
Enter in DNS if applicable.
Sentry Server
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End User
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Specifications
Model No.
Sentry
Uplink Frequency Range (MHz):
698/716 / 776-787 / 824-849
1850-1915 / 1710-1755 G Block Included
Downlink Frequency Range (MHz):
728-746 / 746-757 / 869 - 894
1930-1995 / 2110-2155 G Block Included
AC Power Transmitter:
Input AC 110 V, 60 Hz / Output DC 6V
Dimensions:
10-1/4” X 4-1/4” X 1-5/8”
Weight:
3.8 LB
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
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