Android Splashtop Enterprise for Wavelink

Android Splashtop Enterprise for Wavelink
Android Splashtop Enterprise for
Wavelink
Introduction
Splashtop is comprised of three components that must be set up respectively to facilitate
remote sessions between a PC and Android devices.
Splashtop Center
Splashtop Center is the central server that authenticates, secures, and connects users and
devices. It also offers a console to configure and report on users and devices. It is installed on a
Windows server. For information on how to use this application, see the Splashtop Center for
LANDESK administrator guide.
Splashtop Enterprise
The Splashtop Enterprise app for Windows makes it possible for administrators to connect their
Windows PC(s) to the target Android devices remotely.
Splashtop Android Streamer
The Splashtop Android Streamer streams video and audio to the administrator’s
computer/device (usually a PC). This needs to be installed on all target Android devices to
perform remote sessions.
Splashtop Center Features
Splashtop Center allows enterprises to deploy management of enterprise-level remote desktop
services to a private cloud environment. Following is the feature list of Splashtop Center.
Basic



Gateway. Connect clients and Streamers.
Relay. Supports cross-firewall connection.
Multi-device support. Supports iPad, iPhone, Android tablets, Android phones, Macs,
and PCs.
Security


Data Protection
o Secure session. Supports SSL certificates.
Authentication
o User authentication. Handles two types of users:
 Gateway users are authenticated by Splashtop Center.
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
 Domain users are authenticated through your Active Directory server.
o Device management. Supports device activation for client devices to gain
access.
Tracking
o Session monitoring. Monitor employee usage to see which mobile device is
connecting to which computer, the time of connection, and durations of each
session. View real-time connections and audit trails.
o Log/Reporting. Exportable log for auditing.
IT Manageability







Centralized control. Set user and device access policies, activate/de-activate users and
devices, create or import SSL certificates.
User management. Add or delete user accounts. Add new users individually, or add
multiple users all at once by importing a file. Reset user passwords.
Automatic email notification. Emails are sent to users automatically to make it easy for
them to activate their mobile devices ─ the IT Administrator doesn’t have to write it.
Computer grouping. Set up a group to provide a pool of identically-configured
computers for your employees.
Manage Streamer updates. IT Administrators can easily manage new versions of the
Splashtop Streamer, using the Software Update tab of Settings. It also allows you to
silently push the update of the Streamer into users’ computers. More importantly, you
can schedule the forced-update to take place automatically after-hours or at any
convenient non-peak time.
IT policy control. Conveniently configure settings and permissions for each user.
Backup. Import/export all configurations.
High Availability

Keep your Splashtop Enterprise running. In the event of connection failures, utilize a
“high availability” configuration, which entails the setup of a secondary or backup server.
With such a configuration, should the primary server encounter any networking issues,
the backup server automatically takes over and handles all connections. For complete
details, please see our separate document entitled “Splashtop Center High-Availability
Setup Guide.”
User Accessibility

User portal. As your Splashtop Center Customer Portal, the Splashtop Center Web
Interface provides this “Web portal” web page for an alternative way to change
passwords, and download Splashtop Enterprise applications. After you have logged in,
you will have at least two tabs always available ─ Password and Downloads. Please see
Chapter 5 of the Enterprise Quick Start Guide for how to log in.
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Setup Overview
In the list below, the rightmost column shows the section number(s) in the complete” Splashtop
Center Administrator’s Guide v1.7,” where you can find more details about the related step. (The
System Requirements section begins on page 9 of this Quick Start Guide.)
Step #
1
Performed by
IT Admin
2
IT Admin
3
IT Admin
4
IT Admin
5
User
6
User
Tasks to perform
Installs and sets up Splashtop Center on the company network.
This includes activating the License Key, preparing an IP address
and TCP port (port 443 by default) for Splashtop Center, and
importing or generating an SSL certificate.
Creates user accounts and sends invitation emails to all users to
notify them that they have been added to Splashtop Center, in
addition to providing them with an activation code.
Downloads the Streamer and installs it on all the devices that they
want available to users for remote access.
Groups the computers as desired on the Splashtop Center, and
sets user permissions accordingly. Each device in the group needs
to have the Streamer logged in using the IT administrator’s
account, in order for users to connect remote sessions.
Downloads the Splashtop Enterprise Windows client app to their
computer and install it.
Invokes the client app on their computer and logs in using the
password given by the IT administrator. The user must enter the
activation code provided in their invitation email, plus their
Splashtop Center email address and URL. The user can then make
remote connections to an device associated with their account.
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System Requirements
Splashtop Center
Minimum
Intel i5 2.0Ghz or above
CPU
RAM
Disk Space
Operating Systems
4 GB or more
20 GB
Windows 7 Professional
Windows 7 Enterprise
Windows 7 Ultimate
Windows 8
Windows 10
.NET Framework
Microsoft .NET 3.5 SP1 or
newer
Java 7
Windows administrator
privileges
Others
Recommended
Intel i7, Xeon E31220, or
other high-end CPUs
8GB or more
50 GB
Windows Server 2016
Windows Server 2012
Windows Server 2008 R2
Standard
Windows Server 2008 R2
Enterprise
Windows Server 2008 R2
DataCenter
Windows Server 2008 R2
Web
Microsoft .NET 3.5 SP1 or
later
Java 7
Windows administrator
privileges
Splashtop Enterprise App
CPU
RAM
Graphics
Resolution
Operating System
Minimum
Intel Atom CPU
1 GB
GMA
1024x600
Windows Vista or XP
Recommended
Intel i7
4 GB
nVidia GeForce
1024x600 or more
Windows 7, 8, or 10
Networking Requirements


One IP address and domain name. For cross-firewall remote sessions, prepare a public
IP address for the Splashtop Center, or set port forwarding from the public IP to the
private IP in your firewall.
One port. For on-premise gateway and relay ports, use 443.
Scalability Requirements

Required productivity usage bandwidth per session is 300 KBps, through 800 KBps
should be reserved for optimal performance.
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Splashtop Android Streamer
Minimum
CPU
RAM
Resolution
Operating System
1.2 GHz
512 MB
1024x600
Android 4.2
Recommended
1.6 GHz dual-core
1 GB
1280x720 or more
Android 4.4 or newer
Android Splashtop Enterprise for Wavelink | 6
Components of Splashtop Enterprise Overview
Splashtop is comprised of three components that must be set up respectively to facilitate
remote sessions between a PC and Android devices.
Splashtop Center
Splashtop Center is the central server that authenticates, secures, and connects users and
devices. It also offers a console to configure and report on users and devices. It is installed on a
Windows server. For information on how to use this application, see the Splashtop Center for
LANDESK administrator guide.
Splashtop Enterprise
The Splashtop Enterprise app for Windows makes it possible for administrators to connect their
Windows PC(s) to the target Android devices remotely.
Splashtop Android Streamer
The Splashtop Android Streamer streams video and audio to the administrator’s
computer/device (usually a PC). This needs to be installed on all target Android devices to
perform remote sessions.
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Installing Splashtop Center
Splashtop Center is a centralized application for managing users, devices, policies, and other
settings. It is through this application that user devices are invited to enroll.
1. Download the Splashtop Enterprise application. To do this, select Free Trial.
2. Fill out the form as needed. Once you’ve submitted the details, you’ll receive an email
with the link needed to create a password.
3. Once logged in, navigate to the list of available downloads. Select SPLASHTOP CENTER,
the link in the middle of the top row.
4. Select the last link in the list provided. The installer must be for Splashtop Center.
5. Once you begin installing, you’ll be requested to provide a license key. You should have
already been emailed about this. To see the message, click on your name in the top-right
corner.
6. Select My Activities. Your inbox appears below. Select the message and copy and paste
the license key.
7. Enter your license number and donation amount. Navigate through the remaining items
and select what you need to register.
8. The center is now fully set up! You should see your email name listed as a current user.
You can now add and invite users to enroll with the Splashtop Streamer application.
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Installing the Enterprise Application
This application should be installed on an administrator’s computer, as this tool makes remote
access possible.
1. Download the Splashtop Enterprise application. To find the file location, contact
Splashtop support.
2. Launch the installer and complete the steps requested. After the app has finished
installing, you’ll receive an invitation email which contains an “auto-launcher link.” If you
open the email on the target device, Splashtop Enterprise launches and inputs any
required information needed to log in.
3. Enter the server address, email address, and password needed to log in. Tap Log in and
you’re now connected.
If a warning message about an untrusted certificate pops up when you try to log in, you can
choose to ignore it.
Once installed, a list of devices appear that you can initiate a remote connection with.
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Installing the Splashtop Android Streamer
The Android Streamer is the streaming source for remote access to Android devices. When
installed and connected on an Android device, administrators with the Enterprise Application
can remotely access the device.
1. Users can either download the Splashtop Android streamer by contacting Splashtop
support. Or, through the Splashtop Center, you can host the .apk file and allow users to
download the app when a user clicks on the URL to begin enrollment.
2. Enter your Splashtop Center URL, along with the email address and password associated
with your account. Click Log in when done.
3. Once logged on, you’ll be directed to a screen with fields that identify the device name
and whether it is being accessed currently.
All devices with this application (provided a device is not accidentally logged out) are remotely
accessible with the Enterprise Application.
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Splashtop Center Console Overview
The Splashtop Center application allows you to oversee multiple aspects of the devices you can
remotely connect to.
Users
From the Users tab, you can add a single user or bulk import. Once added, all users appear on
this screen. From this list, you can change privilege settings as well as enable, disable, and delete
users. You can even edit an individual users email address, password, policies, and activation
codes.
Note: Only one activation code can be used per mobile device.
Splashtop Center supports the enrollment of two types of users: Gateway and Domain (Active
Directory).


Gateway users are those accounts that only exist on the Splashtop Center gateway
module. This is the typical user account type for Splashtop Center.
Domain users are part of an Active Directory managed by an IT administrator. The
administrator can integrate the directory with Splashtop Center to automatically add new
records.
Devices
From the Devices tab, you can access information pertaining to the devices with the Enterprise
app installed and activated. You can also deactivate devices here on a temporary or permanent
basis.
Groups
From the Groups tab, you can divide devices into collections. Grouping offers a major benefit to
IT administrators as it allows them to manage and grant access permissions to a selection of
users rather than having to select users individually or all of them.
Logs
From the Logs tab, you can view both live and disconnected sessions. Information such as client
names, IP addresses, user accounts, start and end times, streamer names, and more are
displayed here for you to view. Logs are recorded from the moment Splashtop Center is set up
and all records are logged on a per-day basis.
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Polities
From the Policies tab, you can specify various settings, save them as a policy, and then assign it
to multiple devices. All of the setting changes contained within that policy are applied to the
devices.
Settings
From the Settings tab, you can alter various functions of the Splashtop Center. The tabs and
their respective options are listed below.
General
Upon launching Splashtop Center for the first time, this tab displays. You must enter a
Port number as well as decie whether you wish to Enable Device Activation. If enabled,
you will automatically generate activation codes for devices attempting to enroll.
Security
If you wish to use SSL certificates, you can import them here to increase the security of
Splashtop Center. These certificates must be in .pfx format. If you don’t already have a
certificate, then you can create one from the console.
Email
If you enable this service, you can automatically send emails to users for account and
password setups and device authentication. Once your email server credentials are
enters, you can add new users, reset or change passwords, and generate additional
activation codes. Using the pre-written email templates provided, you can quickly give
users information needed to successfully install and activate the Splashtop Enterprise
app.
Software Update
You can host the latest versions of Splashtop Enterprise and Splashtop Streamer from
this center. The install files must be downloaded from the Splashtop website, but once
obtained you can attach them here. At the IT administrator’s discretion, they can force
updates to all Android and computer users.
Authentication
If you’re using Active Directory to supply user records to the Splashtop Center, you’ll
need to enter administrator credentials here. Once entered, Splashtop can freely
communicate with your directory and pull data as needed.
Maintenance
You can perform functions form backing up all settings to an SQL file, restoring settings
to their original values, and run diagnostic tests.
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License
Licensing details are listed here. This allows you to see the total number of users allowed
with your license, as well as expiration dates. If you wish to renew or increase your user
count, click Update License.
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Remote Sessions
Identifying Offline & Online Devices
An Android device’s status is indicated by the image to the left of the device name. Online
devices will display with the Android logo in color, whereas offline will appear in grayscale.
Starting a Remote Session
On the Enterprise app and from the device list, click the screen image on the right. This connects
you to the selected Android device and displays the device screen on your monitor.
Navigation & Controls
After connecting to a device, you have multiple options available for performing specific actions
beyond simple mouse clicks.
1. Disconnect Session. The current remote control session is ended.
2. Back. This is the same as tapping the physical or software Back button on the Android
device.
3. Home. This is the same as tapping the physical or software Home button on the
Android device.
4. Switch. This is the same as tapping the physical or software Task Switcher button on
the Android device.
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5. Menu. This is the same as tapping the physical or software Menu button on the Android
device.
6. Reboot. The connected Android device is forced to reboot.
7. Original/Scaled Size. The remote session’s display reverts to its default zoom level.
8. Full Screen. The remote session enters full screen mode on your monitor.
9. File Transfer. The File Transfer dialog is launched.
Transferring Files
One of the controls offered when accessing a device remotely is the ability to transfer files.
These files are sent directly to the selected folder on an Android device.
1. From the Enterprise application, launch a remote session.
2. Open the Controls panel and select the File Transfer icon. The File Transfer dialog
appears.
3. Browse your hard drive or the Android device for any files you wish to transfer, and then
click the arrow button indicating which device the file should transfer to.
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