CA Nimsoft Monitor Reporting
WHITE PAPER | December 2013
CA Nimsoft Monitor
Reporting
An Overview of the Solution’s Capabilities for
Delivering Views, Dashboards and Reports
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Table of Contents
ca.com
Executive Summary
3
Introduction3
Unified Service Manager Portlet 4
Custom Dashboards
7
Flow Analysis Data Reporting
9
List Viewer 11
SLA Reports
14
Unified Reporter
15
Performance Report Designer
17
CA Nimsoft Monitor Mobile 19
Appendix: Pre-packaged Reports in Unified Reporter 20
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Executive Summary
Even the best monitoring data isn’t much good if it doesn’t get delivered in a way that ultimately
provides useful, intuitive and timely insights. CA Nimsoft Monitor offers a range of sophisticated,
easy-to-use and flexible capabilities that enable customers to make the most of the data captured.
With CA Nimsoft Monitor, users can get the visibility they need to more intelligently manage
resources, service levels and investments. This white paper provides a detailed look at the different
options available to CA Nimsoft Monitor customers, describing the solution’s pre-packaged reports,
views and dashboards.
Introduction
CA Nimsoft Monitor provides scalable, easy-to-use and resilient IT monitoring capabilities. CA
Nimsoft Monitor is built on a single, unified architecture that can help your organization proactively
monitor all its on-premise and cloud-based environments. Further, CA Nimsoft Monitor offers the
robust reporting capabilities that enable organizations to gain the most utility and value from the
monitoring data captured.
CA Nimsoft Monitor features the Unified Management Portal, which enables you to choose among a
number of options for presenting the performance and availability data collected. The Unified
Management Portal features a number of portlets, which can be thought of as building blocks. These
portlets can be organized across multiple tabs and pages, and displayed in different layouts within
the Unified Management Portal.
This white paper offers a review of the most commonly used portlets, and it provides examples that
illustrate how performance data is displayed in these portlets. The paper will also detail some of the
pre-configured pages, dashboards and reports the solution provides, as well as some examples of the
types of customization that can be done. The Unified Management Portal features the following
portlets:
•Alarm Console portlet—for viewing and managing alarms.
•Report Scheduler portlet—for specifying the times reports are to be run. These reports are delivered
in PDF format and can be sent via email or FTP, or stored on a server.
•Account Admin portlet—for managing accounts and users.
•Dashboard Designer portlet—for creating and editing custom dashboards.
•SLM portlet—for creating, monitoring and validating SLAs for internal or external customers. The
reports generated are based on service level agreements (SLAs), service level objectives (SLOs) and
QoS data.
•List Designer portlet—for creating lists to be displayed in the List Viewer portlet.
•Maintenance Mode portlet—for temporarily disabling monitoring of specified devices.
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The Unified Management Portal also offers an Admin Console for managing the CA Nimsoft Monitor
infrastructure, including hubs, robots and probes; and for configuring probes to track specified
systems.
Unified Service Manager Portlet
The Unified Service Manager (USM) offers an easy way for you to visualize and organize your
infrastructure as well as configure CA Nimsoft Monitor. USM features executive views, integrated
alarm views, geo views and device views. Following is more information on each of these areas.
Executive Views
USM features pre-packaged, executive-level views. These views include objects, sometimes referred to
as badges, that display the overall status of critical services and customers. You can drill down into
each badge to view detailed availability, performance and alarm data for specific groups and devices.
In addition, you can switch among three levels of badge views and a hierarchical tree view.
Figure A.
Executive view sample
Integrated Alarm View
An integrated alarm console allows you to view alarms for each group or device. You can move
between summary and detailed views. Within the console, you can also view alarm details and
history, and performance graphs for the metric that triggered the alarm. These performance graphs
also indicate the specific point at which the alarm occurred.
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Figure B.
Integrated alarm view
sample
Geo Views
The USM portlet makes it easy to create hierarchical visual representations of the geographic location
of monitored groups and members. You can also place drill-down views within these geographical
views so users can gain additional details.
Figure C.
Geo View, sample one
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Figure D.
Geo View, sample two
Device View
USM features pre-packaged views that provide dynamic information about a monitored device,
including asset information, performance graphs and a high-level view of alarms, disk usage and
interface status. You can also drill down to view alarm details or performance graphs for disk usage
and interface traffic.
Figure E.
Device view sample
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Custom Dashboards
The Custom Dashboard portlet lists the custom dashboards that have been created with the
Dashboard Designer. In the Dashboard Designer, you can create custom dashboards that allow you to
display specific systems for QoS data and alarms. The portlet enables you to use various template
widgets, such as alarm objects, meter objects, charts and tables. The Custom Dashboard portlet also
features these capabilities:
•Alarm objects can be filtered, so, for example, you can view only the devices that are in a specific
functional state.
•Meter objects can be connected to data sources, such as QoS, probes or variables.
•Panels can be used to build dashboards with several levels in a tree structure.
•Table objects can be used if you want to present the output from a query as a table in a dashboard.
•Dashboard components can be configured with a wide range of colors, fonts, sounds and data
sources.
•You can also import and use pre-built dashboard templates. There are four dashboard templates
available: two for network devices and two for servers.
•Within the dashboard designer, you can access general objects, such text objects and images. You
can also use a preview tool that lets you see the appearance and layout of the dashboard before
publishing it.
Figure F.
Custom dashboard,
sample one
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Once dashboards have been saved and published to a specific user group, they will be available in the
Unified Management Portal, where the appropriate users can see the state and QoS values of
monitored systems and also manage alarms.
Figure G.
Custom dashboard,
sample two
Figure H.
Custom dashboard,
sample three
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Figure I.
Custom dashboard,
sample four
For more dashboard examples, visit the online CA Nimsoft Monitor gallery at http://www.ca.com/us/
lpg/nimsoft-monitor-dashboard-gallery.aspx
Flow Analysis Data Reporting
The flow analysis Web interface provides an integrated view of your network’s top subset of
applications, hosts and device interfaces. This section describes the types of reports and options that
are available. Flow analysis offers a multi-dimensional view into the flow data received from your
network infrastructure. Through these views, you can assess the data to answer these, and other,
types of questions:
•Which systems interacted with other devices? When? These insights enable administrators to detect
malicious traffic and optimize bandwidth allocations in order to reduce costs.
•What protocol is most heavily used? Through these views, administrators can more intelligently
manage service levels for specific classes of services.
•Where is the highest volume of network traffic? Through these insights, administrators can optimize
VPN settings and bandwidth allocation and troubleshoot sudden changes in usage.
•What type of service (for example, whether platinum, gold or silver) is being affected?
Using flow reporting together with QoS data reports within Unified Management Portal, you can view
your IT service environment from a device-, service- or application-specific perspective.
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Figure J.
Flow-enabled
interface report
sample
Interfaces
From the main report, you can drill down on the traffic that is flowing across a specific network
device interface. This information is useful in optimizing VPN settings and bandwidth allocation, fine
tuning service offerings or determining the causes of sudden changes in usage. This information can
also be used to optimize bandwidth allocations or to detect malicious traffic.
Following are the reports that are displayed:
•Top conversations by application
•Top hosts by application
•Top application
•Top type of service by conversation
•Top type of service by host
Hosts
From the main display, you can drill down on a host, which reveals two reports about the traffic seen
on that host:
•Top applications
•Top interfaces
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Figure K.
Hosts report sample
Applications
From the main screen, you can drill down on the details of an application. Depending on the
application protocol, up to two detail reports may be presented:
•Top hosts
•Top interfaces
List Viewer
You can use the list viewer to display information in a table format. The information can be presented
in the form of text, numbers, gauges, alarms or graphs. Lists are configured in the list designer
application, or you can display predefined lists. Through the list designer, you can easily create
well-formatted tables of performance information. In addition, the Unified Management Portal
provides Unified Dashboards, which are pre-packaged views that can be accessed through the list
viewer interface. Following is a list of the Unified Dashboards that are available:
•Data center
•Network
•Power
•Server
•Storage
•Amazon AWS
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•Cisco
•EMC Clariion
•EMC Celerra
•EMC VMAX
•IBM DSK4K
•Microsoft Exchange 2007
•Microsoft Exchange 2010
•Microsoft SharePoint Server
•Microsoft SQL Server
•Vblock
•vCloud
•VMware hosts
•VMware guests
•VMware resource pools
•VMware data stores
Following are several samples of Unified Dashboards.
Figure L.
Unified Dashboard,
sample one
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Figure M.
Unified Dashboard,
sample two
Figure N.
Unified Dashboard,
sample three
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SLA Reports
An SLA is an agreement between a client and a service provider that defines the levels of service to
be delivered. An SLA can potentially specify such attributes as times, priorities, responsibilities,
guarantees and warranties. SLAs consist of one or more service level objectives (SLOs), which are
specific, measurable characteristics of the SLA, such as availability, throughput, frequency, response
time or quality.
SLOs are composed of one or more QoS objects that are combined to produce the SLO achievement
value. For example, an availability SLO may depend on multiple components, which can each have a
specific QoS availability measurement. QoS objects specify the source, target, threshold and operating
period settings for the QoS measurement.
The Unified Management Portal features an SLA Reports portlet that displays performance
information for the SLAs defined in the SLM portlet. These SLA reports can provide access to
performance information for all three levels of the SLA. When you first open an SLA report, you see
information about the SLA as a whole, including compliance levels for each SLO. You can then click
the name of an SLO to view the QoS objects defined for that SLO and compliance information for each
object. Click the name of a QoS object to see a graph of the data collected for that object during the
current operating period.
You can also view historical information for the SLA. Information in any of the windows can be viewed
as a PDF, which can be saved or printed.
Figure O.
SLA report overview
sample
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Figure P.
SLA report drilldown
sample
Figure Q.
SLA report drilldown
for downtime sample
Unified Reporter
Unified Reporter is a core component that provides advanced reporting for the Unified Management
Portal. Unified Reporter provides the following features:
•Drag-and-drop, ad-hoc report building
•Drag-and-drop dashboard building, with live refresh, and capabilities for including content from
external sources
•Built-in chart development that includes pie, bar, line, multi-series, area, and many other chart
types
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•A library of pre-configured reports that save time and effort
•Database abstraction using query extractors based on the JSON (JavaScript Object Notation)
standard
•Self-service, parameterized Web reporting
•Report scheduling, distribution and historical versioning
•Access to any data source, including the CA Nimsoft Monitor SLM database
In addition, Unified Reporter provides developers and power users with:
•The iReport graphical report designer for building more complex reports
•Print-ready, high resolution production reporting
See the appendix for a complete list of the pre-packaged reports available through Unified Reporter.
Figure R.
Unified Reporter,
sample one
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Figure S.
Unified Reporter,
sample two
Performance Report Designer
The performance report designer allows you to see a visual representation of QoS data. Through the
designer, you can select the host, QoS measurement, target and time range, and the data will be
displayed in a performance chart. You can elect to display multiple measurements on a single chart,
and can view multiple charts at a time. Through the performance report designer, you can also:
•Drag charts between rows or drag a data series from one chart to another
•Choose the chart format (whether line, area or column)
•Use the filters tab to plot only the data that matches specified criteria
•Change the source (host or target) of the data by using the choose source menu
•Save a set of charts as a report to print or to view later
•Use import and export features to share charts with others
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Figure T.
Performance Charts,
sample one
Figure U.
Performance Charts,
sample two
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CA Nimsoft Monitor Mobile
In addition to the capabilities outlined above, CA Technologies also offers CA Nimsoft Monitor Mobile.
CA Nimsoft Monitor Mobile is an application that enables you to view and manage alarms on mobile
devices running on Android or iOS. With this application, you can use your mobile devices for the
following activities:
•View and manage alarms for the groups of computer systems configured in the USM portlet
•Drill down into detailed views of systems that are part of monitoring groups
•View and manage alarms for devices that are not members of groups in USM
•Sort alarms by time, severity, hostname, hub or subsystem
•Accept, assign or acknowledge alarms
Figure V.
Mobile device view
samples
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Appendix: Pre-packaged Reports in Unified Reporter
The following table lists the pre-packaged reports that come with Unified Reporter. It also lists the
probes that must be activated, and the QoS measurements that must be enabled on the probe in
order to obtain data for each report.
Report Category
Report Name
QoS Required
Probe
Applications
Active Directory
Replication Age
QOS_AD_REPLICATION_
AGE
ad_response
Applications
End to End User
Transactions
QOS_E2E_EXECUTION
e2e_appmon
Applications
Remedy Response Time
QOS_REMEDY_REPONSE
remedy_response
Applications/Apache
Apache Busy Workers
QOS_APACHE_
BUSYWORKERS
apache
Applications/Apache
Apache Bytes per Request
QOS_APACHE_
BYTESPERREQ
apache
Applications/Apache
Apache HTTP Response
Time
QOS_APACHE_
HTTPRESTIME
apache
Applications/Apache
Apache Idle Workers
QOS_APACHE_
IDLEWORKERS
apache
Applications/Apache
Apache Requests
Average Time
QOS_APACHE_
REQAVETIME
apache
Applications/Apache
Apache Requests Per
Second
QOS_APACHE_
REQPERSEC
apache
Databases/MySQL
MySQL % of Maximum
Allowed Connections
QOS_MYSQL_
CONNECTION_USAGE_
RATE
mysql
Databases/Oracle
Oracle % Table Space
Free
QOS_ORACLE_
TABLESPACE_FREE
oracle
Databases/Oracle
Oracle Databases by
Size
QOS_ORACLE_
DATABASE_SIZE
oracle
Databases/Oracle
Oracle SGA Memory
Free
QOS_ORACLE_SGA_
MEMORY_FREE
oracle
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Databases/Oracle
Oracle Table Space
Allocated Free
QOS_ORACLE_
TABLESPACE_ALLOC_
FREE
oracle
Databases/SQL Server
SQL Server Free
Allocated Space
QOS_SQLSERVER_
ALLOC_SPACE
sql_server
Databases/SQL Server
SQL Server Response
Time
QOS_SQL_RESPONSE
sql_response
Databases/SQL Server
SQL Server
Transactions
QOS_SQLSERVER_
TRANSACTIONS
sql_server
Databases/SQL Server
SQL Server Users
QOS_SQLSERVER_
ACTIVE_USERS
sql_server
Network
DHCP Response Time
QOS_DHCP_RESPONSE
dhcp_response
Network
DNS Response Time
QOS_DNS_RESPONSE
dns_response
Network
Hosts by Response
Time
QOS_NET_CONNECT
net_connect
Network
Interfaces by
Bandwidth Inbound
QOS_INTERFACE_
TRAFFIC_PERC
interface_traffic
Network
Interfaces by
Bandwidth Outbound
QOS_INTERFACE_
TRAFFIC_PERC
interface_traffic
Network
Interfaces by Discards
QOS_INTERFACE_
DISCARDS
interface_traffic
Network
Interfaces by Errors
QOS_INTERFACE_
ERRORS
interface_traffic
Network
Interfaces by Queue
Length
QOS_INTERFACE_QLEN
interface_traffic
Network
LDAP Response Time
QOS_LDAP_RESPONSE_
TIME
ldap_response
Network
NTP Response Time
QOS_NTP_RESPONSE_
TIME
ntp_response
Network
URLs by Response Time
QOS_URL_RESPONSE
url_response
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Network/Cisco
Cisco by Memory Free
QOS_MEMORY_USAGE
cisco_monitor
Network/Cisco
Cisco by Memory Used
QOS_MEMORY_USAGE
cisco_monitor
Network/Cisco
Cisco CallManager CPU
Usage
QOS_CPU_USAGE
ccm_monitor
Network/Cisco
Cisco CallManager
Memory Used (%)
QOS_CCM_
PERFORMANCE
ccm_monitor
Network/Cisco
Cisco CPU Usage
QOS_CPU_USAGE
cisco_monitor
Network/Cisco
Cisco QoS Drop Bitrate
QOS_CISCO_DROP_
BITRATE
cisco_qos
Network/Cisco
Cisco QoS Post Policy
Bitrate
QOS_CISCO_POST_
POLICY_BITRATE
cisco_qos
Network/Cisco
Cisco QoS Post Policy
Bytes
QOS_CISCO_POST_
POLICY_BYTE
cisco_qos
Network/Cisco
Cisco QoS Pre Policy
Bitrate
QOS_CISCO_PRE_
POLICY_BITRATE
cisco_qos
Servers
Servers By CPU Usage
QOS_CPU_USAGE
cdm (local) or rsp
(remote)
Servers
Servers by Disk
Capacity
QOS_DISK_USAGE_
PERC
cdm (local) or rsp
(remote)
Servers
Servers by Physical
Memory
QOS_MEMORY_
PHYSICAL_PERC
cdm (local) or rsp
(remote)
Servers
Servers by Processor
Queue Length
QOS_PROC_QUEUE_
LEN
processes
Servers/Processes
Processes by CPU
Usage
QOS_PROCESS_CPU
processes
Servers/Processes
Processes by Memory
Usage
QOS_PROCESS_
MEMORY
processes
Servers/Processes
Processes by Thread
Count
QOS_PROCESS_
THREADS
processes
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ServiceDesk
Accounts (NMS) by
Events
nsdgtw
ServiceDesk
Accounts (ServiceDesk)
by Incidents
nsdgtw
ServiceDesk
Applications by Events
and Incidents
nsdgtw
ServiceDesk
Devices by Mean Time
to Repair vs Service
Quality
nsdgtw
ServiceDesk
Network Events and
Incidents
nsdgtw
ServiceDesk
Servers by Events and
Incidents
nsdgtw
Virtualization/
VMware
VMware Guests by CPU
MHz
QOS_CPU_USAGE_MHZ
vmware
Virtualization/
VMware
VMware Guests by CPU
Usage
QOS_CPU_USAGE
vmware
Virtualization/
VMware
VMware Hosts by CPU
Usage
QOS_CPU_USAGE
vmware
Virtualization/
VMware
VMware Hosts by Disk
Free
QOS_DISK_FREE
vmware
Virtualization/
VMware
VMware Hosts by
Memory Usage
QOS_MEMORY_PERC_
USAGE
vmware
Virtualization/
VMware
VMware Hosts by VM
Count
QOS_COUNTER
vmware
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Copyright © 2013 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
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