basic in-ground fence™

basic in-ground fence™
PIG00-14582
ARF
67
TT
BA
Y6
ER
V
basic in-ground fence
™
operating and training guide
Please read this entire guide before beginning
21-800-732-2677
Thank you for choosing PetSafe® brand. You and your pet deserve a
companionship that includes memorable moments and a shared understanding
together. Our products provide you with the tools and technologies to
successfully train your pet. If you have any questions about our products or
training your pet, please visit our website at www.petsafe.net or contact our
Customer Care Center at 1-800-732-2677. To get the most protection out of your
warranty, please register your product within 30 days at www.petsafe.net. By
registering and keeping your receipt, you will enjoy the product’s full warranty and
should you ever need to call the Customer Care Center, we will be able to help
you faster. Most importantly, we will never give or sell your valuable information to
anyone. Complete warranty information is available online at www.petsafe.net.
www.petsafe.net3
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if
not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to personal injury.
• Not for use with aggressive dogs. Do not use this product if your dog is prone to
aggressive behavior. Aggressive dogs can cause severe injury or death to their owners
and others. If you are not sure that this product is right for your dog, please talk to your
veterinarian or a certified trainer.
• Underground cables can carry high voltage. Have all underground cables marked before
you dig to bury your wire. In most areas this is a free service. Avoid these cables when
you dig.
• Follow all safety instructions for your power tools. Be sure to always wear your safety
goggles.
• Do not install, connect, or remove your system during a lightning storm. If the storm is
close enough for you to hear thunder, it is close enough to create hazardous surges.
• Risk of electric shock. Use the Fence Transmitter and Surge Protector indoors in dry
location only.
• Turn off power to outlet before you install or remove your Surge Protector.
• Risk of electrical shock or fire. Use Surge Protector only with a duplex outlet with center
screw. Attach unit with long screw supplied.
• Risk of injury. Wire on top of the ground may be a trip hazard; Use care in how you place
your wires.
41-800-732-2677
This PetSafe® Basic In-Ground Fence™ is not a solid barrier. This system is designed to act
as a deterrent to remind pets by Static Correction to remain in the boundary established.
It is important that you reinforce training with your pet on a regular basis. Proper fit of the
collar is important. A collar worn for too long or made too tight on the pet’s neck may cause
skin damage. Ranging from redness to pressure ulcers; this condition is commonly known
as bed sores.
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•
•
Avoid leaving the collar on the dog for more than 12 hours per day.
When possible reposition the collar on the pet’s neck every 1 to 2 hours.
Check the fit to prevent excessive pressure; follow the instructions in this manual.
Never connect a lead to the electronic collar; it will cause excessive pressure on the
contacts.
When using a separate collar for a lead, don’t put pressure on the electronic collar.
Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
Examine the contact area daily for signs of a rash or a sore.
If a rash or sore is found, discontinue use of the collar until the skin has healed.
If the condition persists beyond 48 hours, see your veterinarian.
For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet secure and comfortable. Millions of pets are
comfortable while they wear stainless steel contacts. Some pets are sensitive to contact
pressure. You may find after some time that your pet is very tolerant of the collar. If so, you
may relax some of these precautions. It is important to continue daily checks of the contact
area. If redness or sores are found, discontinue use until the skin has fully healed.
You may need to trim the hair in the area of the Contact Points. Never shave the dog’s
neck; this may lead to a rash or infection.
• The Receiver Collar should not be on your dog when the system is tested. Your pet may
receive an unintended correction.
• The Boundary Width of the system must be tested whenever an adjustment is made to
the containment field to prevent unintended corrections to your pet.
• If you use a collar and leash for training, be sure the extra collar does not put pressure
on the contact points.
• Always remove your dog’s Receiver Collar before performing any Transmitter testing.
• If possible, DO NOT use an AC circuit protected with a Ground Fault Circuit Interrupter
(GFCI) or Residual Current Device (RCD). In rare cases, nearby lightning strikes may
cause the GFCI or RCD to trip. Without power your dog may be vulnerable to escape.
You will have to reset the GFCI or RCD to restore power to the system.
• Do not install the Surge Protector if there is not at least 30 feet (10 meters) or more of
wire between the electrical outlet and electrical service panel.
• Plug the Surge Protector into a grounded (3-prong) outlet that is within 5 feet of the
Fence Transmitter. ALWAYS use a grounded (3-prong) outlet to ensure maximum
protection.
• Do not remove the ground prong from the Surge Protector plug. Do not use a 3-prong
plug to 2-prong outlet converter. Doing so will make the Surge Protector ineffective
against surges or spikes.
• Use care when mowing or trimming your grass not to cut the loop wire.
• Verify that the boundary loop and Transmitter wires connect to the proper Surge
Protector terminals. Reversed connections will result in an increased risk of surge
related damage.
• For added protection, when unused for long periods of time or prior to thunderstorms,
unplug from the wall outlet and disconnect the loop boundary wires. This will prevent
damage to the transmitter due to surges.
• To prevent an unintended correction, after the Boundary Flags have been placed, be
sure to set the static correction on the receiver collar back to level 1 tone only.
www.petsafe.net5
Table of Contents
Components................................................................................................................................................ 7
Other Items You May Need......................................................................................................................... 7
How the System Works................................................................................................................................ 8
Key Definitions............................................................................................................................................. 8
Lay Out the System..................................................................................................................................... 9
Basic Planning Tips.................................................................................................................................. 9
Operating Guide...............................................................................................................................9
Sample Layouts.......................................................................................................................................... 10
Double Loop.......................................................................................................................................... 10
Position the Boundary Wire....................................................................................................................... 11
To Twist the Boundary Wire................................................................................................................... 12
To Splice or Repair the Boundary Wire................................................................................................. 12
Additional Boundary Wire..................................................................................................................... 12
Connect the Wires to the Surge Protector and Fence Transmitter (USA and Canada)...................................13
Surge Protection.................................................................................................................................... 13
Install the Surge Protector & Connect the Wires................................................................................. 13
Transmitter Set-up (Australia and New Zealand).................................................................................. 14
Prepare the Receiver Collar....................................................................................................................... 15
To Insert and Remove the Receiver Collar Battery............................................................................... 15
To Set the Static Correction Level......................................................................................................... 15
Anti-Linger Prevention.......................................................................................................................... 16
Run Through Prevention........................................................................................................................ 16
Over Correction Protection................................................................................................................... 16
Function and Response Table............................................................................................................... 16
Set the Boundary Width and Test the Receiver Collar................................................................................ 16
Install the Boundary Wire.......................................................................................................................... 18
To Bury the Boundary Wire................................................................................................................... 18
To Attach the Boundary Wire to an Existing Fence.............................................................................. 18
To Cross Hard Surfaces (driveways, sidewalks, etc.)............................................................................. 19
Place the Boundary Flags.......................................................................................................................... 19
Fit the Receiver Collar............................................................................................................................... 20
Training Guide................................................................................................................................22
Be Patient With Your Pet........................................................................................................................... 22
Day 1 - Boundary Awareness..................................................................................................................... 23
Days 2 thru 4 - Continue Boundary Awareness........................................................................................ 23
Days 5 thru 8 - Distraction Phase................................................................................................................. 24
Days 9 thru 14 - Unleashed Supervision...................................................................................................... 24
Days 15 thru 30 - Pet Monitoring................................................................................................................ 25
Taking Your Pet Out of the Pet Area......................................................................................................... 25
Accessories................................................................................................................................................ 25
Troubleshooting.............................................................................................................................26
Additional Information............................................................................................................................... 27
System Test................................................................................................................................................ 28
Wire Break Location Test........................................................................................................................... 29
Terms of Use and Limitation of Liability.................................................................................................... 30
Compliance................................................................................................................................................ 31
Australia................................................................................................................................................. 31
Customer Care International..................................................................................................................... 31
Perchlorate Battery.................................................................................................................................... 31
Warranty..................................................................................................................................................... 32
Claims Procedure:.................................................................................................................................. 32
Layout Grid................................................................................................................................................ 33
Mounting Template................................................................................................................................... 36
61-800-732-2677
Components
Fence
Transmitter
Boundary Wire - 500 ft.
Power
Adapter
Battery
(PetSafe RFA-67)
Boundary Flags - 50
®
Receiver
Collar w/Short
Contact Points
Surge
Protector
PIG
00-14
582
ic in
-g
Long
Contact Points
Wire Nuts
THIS
ENTI
ting
RE
6V
Test Light Tool
Gel-filled
Capsules
opera
READ
RFA-67
PLEA
SE
roun
and
traini
ng
guide
GUID
E BEFO
RE
BATTERY
bas
d fe
nc
BEG
e
INNIN
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Operating and
Training Guide
Other Items You May Need
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•
•
•
•
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Additional wire and flags (Part #PIG00-13769)
Tape measure
Small Phillips screwdriver
Drill & mounting hardware
Shovel or lawn edger
Pliers
Wire stripping pliers
Scissors
Lighter
Electrical tape
Gel-filled Capsules
Additional wire nuts
Waterproofing compound (e.g. silicone caulk)
PVC pipe or water hose
Circular saw with masonry blade
Staple gun
Non-metallic collar and leash
Fence installation and training help: www.petsafe.net
Want professional installation help? Invisible Fence® Brand installers will come to your home and
install your new PetSafe® System for an additional cost. Contact your local dealer at 1-877-866-DOGS
(3647) or visit our website at www.invisiblefence.com for more information.
www.petsafe.net7
How the System Works
The PetSafe® Basic In-Ground Fence™ has been proven safe, comfortable, and effective for pets over
8 pounds. The system works by producing a radio signal from the Fence Transmitter through up to
2000 feet of Boundary Wire. The Boundary Wire is buried or attached to a fixed object to enclose the
Pet Area. You temporarily define this Pet Area with Boundary Flags for a visual aid in training your pet.
Your pet wears a Receiver Collar with Contact Points that touch his neck, and once trained, is allowed
to roam freely in the Pet Area. When your pet reaches the Warning Zone, the Receiver Collar gives a
warning beep. If your pet continues into the Static Correction Zone, a safe Static Correction will be
delivered through the Contact Points to get his attention until he returns to the Pet Area.
Key Definitions
Fence Transmitter: The device that transmits the radio signal through the Boundary Wire.
Pet Area: The area within the Warning Zone where your pet can roam freely.
Warning Zone: The outer edge of the Pet Area where your pet’s Receiver Collar begins to beep,
warning him not to go into the Static Correction Zone.
Static Correction Zone: The zone beyond the Warning Zone where your pet’s Receiver Collar will
emit a Static Correction, signaling him to return to the Pet Area.
Boundary Width: The combination of the Warning Zone and the Static Correction Zone.
Surge Protector: Installed with the Fence Transmitter to protect it from lightning strikes and power
surges (USA and Canada only).
Receiver Collar: The device that receives the radio signal from the Boundary Wire.
Correction Level Button: Adjusts the level of Static Correction your pet receives in the Static
Correction Zone.
Receiver Indicator Light: Indicates the level of correction at which the Receiver Collar is set. This
light also serves as the low battery indicator.
Contact Points: The contacts through which the Receiver Collar delivers the safe Static Correction
when your pet moves into the Static Correction Zone.
Power Jack: The Jack where the Power Adapter plugs into the Fence Transmitter. The Fence
Transmitter is powered by a standard 120-volt outlet.
Boundary Wire Terminals: The terminals where the Boundary Wires connect to the Fence Transmitter
in order to complete a continuous loop.
Loop Indicator Light: The light that indicates that the Boundary Wire makes a complete loop,
enabling the signal to be transmitted.
Boundary Width Control: The knob that adjusts the width of the Warning and Static Correction
Zones. Note: Adjusting the knob does not change the level of Static Correction on the Receiver Collar.
Receiver Collar
Fence Transmitter
Fence
Static
Surge
Protector
with Power
Adapter
Transmitter
Correction
Zone
Pet
Area
Warning
Zone
Power
Jack
Battery
BATTE
RY 6V
RFA-6
7
Static
Correction
Zone
Warning
Zone
Boundary
Width
Power
Control
Light
Boundary
Width
Washers
Contact Points
81-800-732-2677
Boundary
Wire
Terminals
}
Loop
Indicator
Light
Operating Guide
Step
1
Locate the Fence Transmitter
Place the Fence Transmitter:
• In a dry, well ventilated, protected area (1A, 1B).
• In an area where temperatures do not fall below freezing (e.g., garage, basement,
shed, closet).
• Secured to a stationary surface using appropriate mounting hardware (not included). A
mounting template is included in the back of this guide.
• At least 3 feet from large metal objects or appliances as these items may interfere with
the signal consistency (1C).
Once you have mounted the Fence Transmitter, the Boundary Wire must exit the building.
This can be accomplished via a window or through a hole drilled through the wall. Ensure
the drill path is clear of any utilities. Make sure the Boundary Wire is not cut off or pinched
by a window, door, or garage door, as this can damage it over time.
To prevent fires and electrical hazards, install the Fence Transmitter in buildings that are in
accordance with state and local electrical codes.
1B
1A
Step
2
1C
3ft.
Lay Out the System
Basic Planning Tips
Underground cables can carry high voltage. Have all underground cables marked
before you dig to bury your wire. In most areas this is a free service. Avoid these
cables when you dig.
For information regarding how these underground wires can affect your system’s
operation, see Step 3 Position the Boundary Wire.
• The Boundary Wire MUST start at the Fence Transmitter and make a continuous loop
back (2A).
• Twisting the Boundary Wire cancels the signal and allows your pet to cross over that area
without correction. Plastic or metal piping will not cancel the signal. Twist the Boundary
Wire 10 to 12 times per foot to cancel the signal (2A).
• Design a layout that is suitable for your yard. Sample layouts are provided in this section,
and a grid for designing your layout is provided in the back of this guide.
• Always use gradual turns at the corners with a minimum of 3 foot radius to produce a
more consistent boundary (2B). Do not use sharp turns, as this will cause gaps in your
boundary.
• To properly contain your pet, we recommend setting a Boundary Width for the Warning
and Static Correction Zones to approximately 12-20 feet (6 to 10 feet on each side of the
wire).
• Avoid making passageways too narrow for your pet to move about freely (e.g., along the
sides of a house).
• The Receiver Collar can be activated inside the house if the Boundary Wire runs along
the outside wall of the house. If this occurs, remove your pet’s Receiver Collar before
bringing him inside, decrease the range using the Boundary Width Control knob or
consider an alternative layout.
www.petsafe.net9
2A
2B
10 Twists/ft.
Sample Layouts
2C
2D
Splice
Splice
Wire
Splice
Wire
Splice
Sample 1: Perimeter
Loop (Single Loop) The
Perimeter Loop is the
most common layout.
This will allow your pet
to freely and safely roam
your entire property
(2C). It can also protect
gardens, pools and
landscaping (2D).
Place
Transmitter
inside
Pet can
safely cross
twisted
wires
Sample 2 (2E): Perimeter Loop Using Existing Fence (Single
Loop)
This layout allows you to include your existing fence as part of
your layout and keep your pet from jumping out or digging under
your existing fence. It reduces the amount of wire which will need
to be buried. From the Fence Transmitter, run the wire to A, A to
B, B to C, C to D, D to E, E to A, twist the wires from A back to
the Fence Transmitter. See the “Install the Boundary Wire”
section for more information on attaching the wire to a fence.
2E
C
B
D
A
E
Double Loop
A Double Loop must be used when you are not establishing the Boundary Zone on all sides
of your property.
When using a Double Loop, the Boundary Wire must be separated by a minimum of FIVE
FEET to avoid canceling the signal. Remember that a Double Loop will require twice as
much wire.
101-800-732-2677
2F
D
5'
E
C
F
2G
A
B
F
E
2H
5'
A
B
5'
E
B
D
B
Sample 3 (2F): Front or
Back Yard Only
(Double Loop)
From the Fence
Transmitter, run the wire to
A, A to B, B to C, C to D, D
to E, E to F, make a U-turn
and follow your path all
the way back to A, keeping
the wire separated at least
5 feet. Twist the wire from
A back to the Fence
Transmitter.
A
5'
Sample 4 (2G): Front
Boundary Only
(Double Loop)
From the Fence
Transmitter, run the
wire to A, A to B, B
back to A keeping the
wire separated at least
5 feet. Twist the wire
from A back to the
Fence Transmitter.
C
Sample 5 (2H): Lake Access
(Double Loop)
From the Fence Transmitter,
run the wire to A, A to B,
make a U-turn and go to C,
C to D, D to E, make a U-turn
and follow your path all the
way back to A keeping wire
separated at least 5 feet.
Twist the wire from A back
to the Fence Transmitter.
Sample 6 (2J): Wire Loop Attached to Existing Fence
(Double Loop)
This layout allows you to include your existing fence as part of
your layout and keep your pet from jumping out or digging
under your existing fence. It reduces the amount of wire which
will need to be buried. Run the wire from the Fence Transmitter
to A, A to B, B to C, C to D, D to E, E to F, make a U-turn and
follow your path all the way back to A, keeping the wire
separated at least 5 feet. Twist the wire from A back to the
Fence Transmitter. See the “Install the Boundary Wire” section
for more information on attaching the wire to a fence.
Step
2J
D
5'
C
E
F
B
A
Position the Boundary Wire
Lay out the Boundary Wire using your planned boundary and test the system BEFORE
burying the wire or attaching it to an existing fence. This will make any layout changes
easier. Work carefully. A nick in the wire insulation can diminish the signal strength and
create a weak area where your pet can escape.
Running the Boundary Wire parallel to and within
Boundary
10 feet of electrical wires, neighboring containment
3A Wire
systems, telephone wires, television or antenna cables,
10’
or satellite dishes may cause an inconsistent signal. If
you must cross any of these, do so at 90-degree angles
(perpendicularly) (3A).
Bu
rie
d
Ca
ble
3
D
A
C
If separating your Boundary Wire by at least 10 feet
from a neighboring containment system’s wire does not
reduce the inconsistent signal, contact the Customer
Care Center at 1-800-732-2677.
90°
10’
www.petsafe.net11
To Twist the Boundary Wire
Twisting the Boundary Wire cancels the signal and allows your
pet to cross over that area safely (3B). The signal cannot be
canceled by running the wire through plastic or metal piping.
Using shielded cable in place of the Boundary Wire will also not
cancel the signal. Refer to figure (3C) for the correct method of
twisting the wire. You can twist your own wire by cutting two
equal lengths of Boundary Wire supplied and twisting them
together. Anchor one end of the wires to something secure and
insert the other end in a power drill. Pull the wire taut. The drill
enables you to twist the wire quickly. Twist the Boundary Wire
10 to 12 times per foot to cancel the signal. Once you have
completed your boundary layout, insert the twisted wire into
the transmitter.
To Splice or Repair the
Boundary Wire
3B
10 Twists/ft.
3C
If you need additional Boundary Wire to expand your wire loop,
you will need to splice the wires together. Note the locations of
all splices for future reference.
Strip approximately 3/8 inch of insulation off the ends of the
Boundary Wires to be spliced (3D). Make sure the copper
Boundary Wire is not corroded. If the Boundary Wire is
corroded, cut it back to expose clean copper wire.
TWISTED WIRES
BOUNDARY WIRE
WATERPROOF SPLICE
CORRECT
INCORRECT
3D
3/8" 3/8"
Insert the stripped ends into the wire nut and twist the wire
nut around the wires. Ensure that there is no copper exposed
beyond the end of the wire nut. Tie a knot 3 to 4 inches from
the wire nut (3E). Ensure that the wire nut is secure on the wire
splice.
Once you have securely spliced the wires together, open the lid
of the gel-filled splice capsule and insert the wire nut as deeply
as possible into the waterproof gel inside the capsule (3F). Snap
the lid of the capsule shut (3G). For proper system performance,
the splice connection must be waterproof.
If your splice pulls loose,
3E
3F
the entire system will fail.
Make sure your splice is
secure. Additional gelfilled splice capsules and
wire nuts are available
through the Customer
Care Center.
Additional Boundary Wire
1
2
3G
Acres
Feet of Wire Needed
Extra direct burial Boundary Wire can be purchased
in 500 foot spools at the store where you purchased
the kit or through the Customer Care Center at
1-800-732-2677.
1/4
415
1/3
480
1/2
590
Note: When adding Boundary Wire, it must act as a
continuous loop.
1
835
2
1180
The table at right indicates the approximate length
of Boundary Wire needed for a square Single
Loop layout. Length will vary due to the amount of
twisted wire and layout used.
5
1870
121-800-732-2677
Step
4
Connect the Wires to the Surge
Protector and Fence Transmitter
(USA and Canada)
Surge Protection
Lightning strikes that occur even several miles away from your installation can create power
surges or spikes which may damage your unprotected electronic pet containment system.
The Surge Protector included with this system is designed to protect your In-Ground
Fence™ from surges or spikes that can reach it via your AC power connection and/or your
buried Boundary Wire.
Install the Surge Protector &
Connect the Wires (4A)
• Do not install, connect, or remove your system during a lightning storm.
If the storm is close enough for you to hear thunder, it is close enough to
create hazardous surges.
• Turn off power to outlet before you install or remove your Surge Protector.
• Risk of electrical shock or fire. Use Surge Protector only with a duplex outlet
with center screw. Attach unit with long screw supplied.
• Risk of electric shock. Use the Fence Transmitter and Surge Protector
indoors in dry location only.
• Do not install the Surge Protector if there is not at least 30 feet (10 meters)
or more of wire between the electrical outlet and electrical service panel.
• If possible, DO NOT use an AC circuit protected with a GFCI (ground fault
circuit interrupter). In rare cases, nearby lightning strikes may cause the
GFCI to trip. Without power your dog may be vulnerable to escape. You will
have to reset the GFCI to restore power to the system.
• Plug the Surge Protector into a grounded (3-prong) outlet that is within 5
feet of the Fence Transmitter. ALWAYS use a grounded (3-prong) outlet to
ensure maximum protection.
• Do not remove the ground prong from the Surge Protector plug. Do not use
a 3-prong plug to 2-prong outlet converter. Doing so will make the Surge
Protector ineffective against surges or spikes.
1.
2.
Turn the power OFF
to the outlet that the
Surge Protector and
Fence Transmitter will
be plugged into.
We recommend
that, if possible, use
the outlet center
screw that holds the
cover plate in place
to secure the Surge
Protector to the
outlet. To do this, tape
the top of the cover
plate to the wall, then
remove the cover
4A
Power
Jack
Power
Adapter
Loop
Transmitter
Fence
Transmitter
Boundary
Wire
Terminals
LP-4100
Red Loop Tabs
Boundary Wires
(Twisted)
Boundary Wire
Loop
Black
Transmitter
Tabs
Transmitter
Wires
(Twisted)
www.petsafe.net13
3.
4.
plate center screw. Plug the Surge Protector into the
4B Push Tab
lower outlet and then secure the cover plate using the
Down
longer screw included with the protector. The screw is
for mechanical attachment only and does not ground the
protector. Remove the tape and turn ON the power to the
outlet.
Run the Boundary Wire through a window, under a door,
through a crawl space vent, or any other appropriate
available access. You can also drill a hole through your wall.
Strip 3⁄8 inch of insulation from the ends of the Boundary
Wire. Insert the stripped ends into the 2 left red connector
holes on the bottom of the Surge Protector labeled
“Loop” (4B). There should be 1 wire in each connector
hole. Press the plastic tab, insert the wires and release the
tab. Make sure the wires do not touch each other at the terminals.
LOOP
TRANSMIT
TER
Insert bare end
of wire into
opened slot
and release tab
to lock.
Verify that the boundary loop and transmitter wires connect to the proper
Surge Protector terminals. Reversed connections will result in an increased
risk of surge related damage.
5.
Determine the length of wire needed to pass from the Surge Protector to the Fence
Transmitter. Measure and cut 2 lengths of wire, then strip 3⁄8 inch of insulation at both
ends. Twist the 2 lengths together, with at least 10-12 twists per foot, so the wires will
not send out a signal.
6. Insert the ends of the twisted transmitter wires into the right 2 black connectors at the
bottom of the Surge Protector labeled “Transmitter”.
7. Press the red plastic tabs on the Fence Transmitter and insert the opposite ends of the
twisted wire into the Boundary Wire Terminals.
8. Turn the Boundary Width Control knob to 10. This will set the Boundary Width at the
maximum width.
9. Plug in the transmitter power adapter to the outlet on the front of the Surge Protector.
10. The Power Light and Loop Indicator Lights should come on. If this does not happen, see
the “Troubleshooting” section.
For added protection, when unused for long periods of time or prior to
thunderstorms, unplug from the wall outlet and disconnect the loop boundary
wires. This will prevent damage to the transmitter due to surges.
Transmitter Set-up
(Australia and New Zealand)
1. Run the Boundary Wire through a window, under a door, through a crawl space vent, or
any other appropriate available access. you can also drill a hole through your wall.
2. Strip 3⁄8 inch of insulation from the ends of the Boundary Wire.
3. Press the red tabs on the Fence Transmitter and insert the twisted wire into the
Boundary Wire Terminals. Make sure wires do not touch each other at the terminals.
4. Turn the Boundary Width Control Knob to 10. This will set the Boundary Width at the
maximum width.
5. Plug Power Adapter into Power Jack and AC Power Outlet.
6. The Power Light and Loop Indicator Lights should come on. If this does not happen see
the “Troubleshooting” section.
• Do not install, connect, or remove your system during a lightning storm. If the
storm is close enough for you to hear thunder, it is close enough to create
hazardous surges.
• Risk of electric shock. Use the Fence Transmitter indoors in dry location only.
If possible, DO NOT use an AC circuit protected with a Ground Fault Circuit
Interrupter (GFCI) or Residual Current Device (RCD). In rare cases, nearby
lightning strikes may cause the GFCI or RCD to trip. Without power your dog
may be vulnerable to escape. You will have to reset the GFCI or RCD to restore
power to the system.
For added protection, when unused for long periods of time or prior to
thunderstorms, unplug from the wall outlet and disconnect the loop boundary
wires. This will prevent damage to the transmitter due to surges.
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Step
5
Prepare the
Receiver Collar
5A
Your Receiver Collar comes with short Contact Points installed.
Use the long Contact Points for pets with long or thick hair.
Tighten the Contact Points using the Test Light Tool (5A) onehalf turn beyond finger tight. Check the tightness weekly.
To Insert and Remove the
Receiver Collar Battery
5B
Note: Do not install the battery while the Receiver Collar is on
your pet.
This Receiver Collar utilizes a replaceable PetSafe® battery
(RFA-67). This unique battery is designed to make battery
replacement easier and increase water protection.
5C
To insert the battery, align the symbols on the battery (arrow)
and Receiver Collar (triangle) (5B). Use the edge of the Test Light
Tool (5A) to turn the battery clockwise until the arrow lines up
with the lock symbol on the housing.
To remove the battery, turn the battery counter-clockwise using
the edge of the Test Light Tool (5C). DO NOT attempt to cut into or pry open the battery.
Be sure to discard the used battery properly. Battery life will vary depending on how often
your pet tests the system and receives a Static Correction. Check the Receiver Collar every
month to ensure the battery is working properly.
If the Receiver LED Indicator Light is flashing every 4 to 5 seconds, battery replacement is
required. Remove the old battery from the Receiver Collar. Discharge all power by holding
the correction level button down until the LED is no longer illuminated. Replace with a new
battery.
A replacement PetSafe® battery (RFA-67) can be found at many retailers. Contact the
Customer Care Center or visit our web site at www.petsafe.net to locate a retailer near you.
To Set the Static Correction Level
Read all steps before attempting to set the Static Correction Level.
1. Remove the clear plastic cover with the Test Light Tool to
expose the Correction Level Button (5D).
2. With the battery installed, press the Correction Level Button
and release when the Receiver Indicator Light lights up (5E).
3. The Receiver Indicator Light will emit a series of flashes
representing the Static Correction Level.
4. Increase the Static Correction Level by pressing and releasing
the Correction Level Button within 5 seconds of the previous
series of flashes.
5. After setting the Static Correction Level, replace the cover to
protect the Correction Level Button.
The Static Correction levels increase in strength from 1 to 5.
Pushing the Correction Level Button while the Receiver Collar is on
level 5 will cause the Receiver Collar to revert to Level 1. Refer to
the Function and Response Table to choose the Static Correction
level that best fits your pet.
5D
5E
The Receiver Collar is equipped to automatically increase the
level of Static Correction the longer your pet remains in the Static
Correction Zone if the collar is set at level 2 or above.
The Receiver LED Indicator Light acts as a low battery indicator,
flashing every 4 to 5 seconds when replacement is required.
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Anti-Linger Prevention
The Anti-Linger Prevention feature keeps your dog from staying in the Warning Zone for
long periods of time and draining the Receiver Collar battery. Your dog will hear a warning
tone when he reaches the Warning Zone. If your dog does not return to the Pet Area after
two seconds, he will receive a continuous Static Correction until he returns to the Pet Area.
Run Through Prevention
This system includes a unique “run-through” prevention so that your dog cannot escape
the Pet Area without receiving an increased level of Static Correction. The Receiver Collar
automatically increases the Static Correction when your dog continues more than 20% of
the way through the pet fencing Boundary Width. For example, if the signal is detected 10
feet from the wire and your dog enters the Static Correction Zone, this feature is activated
when he is approximately 8 feet from the Boundary Wire. Your dog will then receive a Static
Correction that is at an increased level corresponding to the Static Correction level setting
on the Receiver Collar. The Receiver Collar is equipped to automatically increase the level of
Static Correction the longer your pet remains in the Static Correction Zone if the collar is set
at level 2 or above. The Run Through Prevention sound is an intermittent tone.
Over Correction Protection
In the unlikely event that your pet “freezes” in the Static Correction Zone, this feature
limits the static correction duration to a maximum of 30 seconds. While the system locks
out further static correction, the warning tone will continue until the pet leaves the Static
Correction Zone.
Function and Response Table
Indicator Light
Response
Static
Correction
Level
1 Flash
1
6
Temperament of Pet
Initial Training Mode
Timid
2 Flashes
2
Low Static Correction
3 Flashes
3
Medium Static Correction
Timid or Average
4 Flashes
4
Medium High Static Correction
Average or High Energy
5 Flashes
5
High Static Correction
High Energy
Flashes once every
4 to 5 seconds
Step
Receiver Collar Function
No Static Correction, Tone Only
Indicates Low Battery
Set the Boundary Width and
Test the Receiver Collar
With the Boundary Wire in place and properly connected, it is time to set the containment
field and test the system.
The Receiver Collar should NOT be on your dog when the system is tested.
Note: The Receiver Collar is waterproof, which can make the tone hard to hear.
The flashing Test Light when held to the Contact Points indicates the Receiver Collar is
delivering Static Correction. To best utilize the automatic Run-Through Prevention feature,
the containment Boundary Width should extend at least 6 to 10 feet on each side of the
Boundary Wire (total Boundary Width of 12 to 20 feet).
1. Apply Power to the Fence Transmitter with the supplied Power Adapter.
2. The width of the containment field is adjusted using the transmitter’s Boundary Width
Control knob. Turn the knob counter clockwise until the Loop Indicator Light is no
longer lit. Turn the knob clockwise and increase by 2 numbers. The light should turn ON.
The Receiver Collar should not be on your dog when the system is tested.
Your pet may receive an unintended correction.
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3. Place battery in Receiver Collar. To identify the Warning
and Static Correction Zones make sure the Receiver Collar 6A
is set at level 5 (see Step 5).
4. Test the Boundary Width of the system by selecting a
section of straight Boundary Wire that is at least 50 feet
long. Start inside the center of the containment field.
5. Place the Test Light Tool Contacts on the Contact Points
Test Light Contacts
on the Receiver Collar (6A,6B). Hold the Receiver Collar at
your dog’s neck height with the Contact Points pointing up
(6C) and the Correction Level Button facing the Boundary
6B
Wire. Slowly walk toward the Boundary Wire until you hear
the warning tone (6D). When you hear the warning tone,
you have identified the Boundary Width distance (Static
Correction Zone).
Two seconds after the warning tone, the test light will
begin to flash. This flashing light can aid you in identifying
the Boundary Width should you have difficulty hearing the
tone. To avoid having the Receiver Collar go into Over
Correction Protection mode, walk back into the Pet Area until the toning stops. If the
Receiver Collar does not tone at the desired range, adjust the Boundary Width Control
knob to obtain the desired range.
Turning the Boundary Width Control knob clockwise
6C
increases the Boundary Width while turning it
counterclockwise decreases it (6D). Repeat this activity as
needed until the Receiver Collar tones between 6 to 10 feet
from the Boundary Wire. If using a Double Loop layout, you
may need to increase the separation of the Boundary Wire
and/or increase the size of the Boundary Width to achieve
the desired range.
6. Test in a number of different locations around the
containment area until you are satisfied that the system is
functioning properly.
7. Next, walk all around the Pet Area to ensure there are no
areas where the Receiver Collar may activate from signals
6D
coupled onto buried wires or cables. Test the collar in and
around the inside of the house as well. As mentioned, cable
and wires from cable TV, electrical or telephone lines may
Boundary
conduct pet fencing signals inside and outside the house
Wire
that can activate the dog’s collar accidentally. While rare,
if this occurs your Boundary Wire is probably too close to
these outside lines and should be moved or modified as
shown in Figure 3A.
8. To test the run-through prevention feature, walk towards
the Boundary Wire. The Receiver Collar should tone and the
Test Light should flash brighter as you enter the run-through
area (6F). If you are satisfied that your system is functioning
properly, you are ready to start burying the Boundary Wire. If the Receiver Collar did not
tone or the Test Light did not flash, see the “Troubleshooting” section.
6F
6E
5
4
6
3
7
2
8
9
1
10
0
Boundary
Wire
4
3
5
6
7
2
8
9
1
0
10
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Step
7
Install the Boundary Wire
To Bury the Boundary Wire
Before you begin installing the Boundary Wire, unplug the Fence Transmitter
power adapter from the outlet.
Burying the Boundary Wire is recommended to protect it and prevent disabling the system.
1. Cut a trench 1-3 inches deep along your planned boundary.
2. Place the Boundary Wire into the trench maintaining some slack to allow it to expand
and contract with temperature variations.
3. Use a blunt tool such as a wooden paint stick to push the Boundary Wire into the trench.
Be careful not to damage the Boundary Wire.
To Attach the Boundary
Wire to an Existing Fence
7A
The Boundary Wire of the PetSafe® Basic InGround Fence™ can be attached to a chain link
fence, split rail fence, or a wooden privacy fence.
The Boundary Wire can be attached as high as
needed. However, make sure the Boundary Width
is set at a high enough range for the pet to receive
the signal. If using a Double Loop with an existing
fence at least five feet tall, run the Boundary Wire
on top of the fence and return it on the bottom of
the fence to get the three to five foot separation
needed.
• Chain Link Fence (7A): Weave Boundary Wire
through the links or use plastic quick ties.
• Wooden Split Rail or Privacy Fence (7A):
Use staples to attach Boundary Wire. Avoid
puncturing the insulation of the Boundary Wire.
• Double Loop with an Existing Fence: Run the
Boundary Wire on top of the fence and return it
on the bottom of the fence to get the three to
five foot separation needed.
• Gate (Single Loop) (7B): Bury the Boundary Wire
in the ground across the gate opening. Note:
The signal is still active across the gate. Your pet
cannot pass through an open gate.
• Gate (Double Loop) (7B): Bury both Boundary
Wires across the gate opening while keeping
them at least five feet apart.
WEAVE WIRE INTO FENCE
STAPLE WIRE TO FENCE
STAPLE WIRE
TO FENCE
7B
SINGLE LOOP
5’
5’
DOUBLE LOOP
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To Cross Hard Surfaces
(driveways, sidewalks, etc.)
• Follow all safety instructions for your power tools. Be sure to always wear
your safety goggles.
• Concrete Driveway or Sidewalk (7C): Place the Boundary Wire in a convenient
expansion joint or create a groove using a circular saw and masonry blade. Place the
Boundary Wire in the groove and cover with an appropriate waterproofing compound.
For best results, brush away dirt or other debris before patching.
• Gravel or Dirt Driveway (7D): Place the Boundary Wire in a PVC pipe or water hose to
protect the Boundary Wire before burying
7C
Step
8
7D
Place the Boundary Flags
The Boundary Flags are visual reminders for your pet of where the Warning Zone is located.
1. Place the Test Light contacts on the contact points and hold the Receiver Collar at
your pet’s neck height.
2. Walk towards the Warning Zone until the Receiver Collar beeps (8A).
3. Place a Boundary Flag in the ground (8B).
4. Walk back into the Pet Area until the beeping stops.
5. Repeat this process around the Warning Zone until it is marked with Boundary Flags
every 10 feet.
Note: If you cannot hear the beep, see the Test Light Instructions in Step 6.
To prevent an unintended correction, after the Boundary Flags have been
placed, be sure to set the static correction on the Receiver Collar back to
level 1 Tone only.
8A
8B
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Step
9
Fit the Receiver Collar
Important: The proper fit and placement of your Receiver Collar is important for
effective training. The Contact Points must have direct contact with your pet’s skin on
the underside of his neck.
Please read and follow the instructions in this manual. Proper fit of the collar is
important. A collar worn for too long or made too tight on the pet’s neck may
cause skin damage. Ranging from redness to pressure ulcers; this condition is
commonly known as bed sores.
• Avoid leaving the collar on the dog for more than 12 hours per day.
• When possible reposition the collar on the pet’s neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this
manual.
• Never connect a lead to the electronic collar; it will cause excessive
pressure on the contacts.
• When using a separate collar for a lead, don’t put pressure on the electronic
collar.
• Wash the dog’s neck area and the contacts of the collar weekly with a
damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin has
healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please visit
our website. These steps will help keep your pet secure and comfortable.
Millions of pets are comfortable while they wear stainless steel contacts.
Some pets are sensitive to contact pressure. You may find after some time
that your pet is very tolerant of the collar. If so, you may relax some of these
precautions. It is important to continue daily checks of the contact area. If
redness or sores are found, discontinue use until the skin has fully healed.
You may need to trim the hair in the area of the Contact Points. Never
shave the dog’s neck; this may lead to a rash or infection.
To assure a proper fit, please follow these steps:
9A
1. Make sure that the battery is not installed in the Receiver
Collar.
2. Start with your pet standing comfortably (9A).
3. Place the Receiver Collar on your pet so that the “PetSafe”
logo is facing your pet’s chin.
4. Center the Contact Points underneath your pet’s neck,
touching the skin. If your pet has a long or thick coat, use
the enclosed long Contact Points to reach through the hair.
Note: It is sometimes necessary to trim the hair around the Contact Points to make sure
that contact is consistent.
5. The Receiver Collar should fit snugly, yet loose 9B
enough to allow one finger to fit between a
contact point and your pet’s neck (9B).
6. Allow your pet to wear the collar for several
minutes then recheck the fit. Check the fit
again as your pet becomes more comfortable
with the Receiver Collar.
7. Once you are satisfied with the fit of the
Receiver Collar, then you may trim any excess
collar strap as follows (9C):
a. Mark the desired length of the Receiver
9C
Collar with a pen. Allow for growth if your
pet is young or grows a thick winter coat.
b. Remove the Receiver Collar from your pet
and cut off the excess
c. Before placing the Receiver Collar back onto
your pet, seal the edge of the cut collar by
applying a flame along the frayed edge.
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To Re-Thread the Collar
Slide Buckle
The slide buckle prevents the collar from
becoming loose around your pet’s neck.
Ridges
The ridges must be facing up; the collar will
slip if it is not properly threaded.
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Training Guide
Be Patient With Your Pet
Important: Proper training of your pet is essential to the success of the PetSafe® Basic
In-Ground Radio Fence™. Read this section completely before beginning to train your
pet. Remember that the PetSafe Basic In-Ground Fence is not a solid barrier.
• Have fun with your pet throughout the training process. Training should be fun, fair, firm
and consistent.
• Train for 10 to 15 minutes at a time. Don’t try to do too much too quickly. Morefrequent short sessions are better than less-frequent longer sessions.
• If your pet shows signs of stress, slow down the training schedule, add additional days
of training, or increase the amount of play time with your pet in the Pet Area. Common
stress signals include:
–– Pet pulling on leash toward the house
–– Ears tucked
–– Tail down
–– Body lowered
–– Nervous / frantic movement or stiffening of pet’s body
• Your pet must be completely comfortable near the Boundary Flags at the end of every
training session. Spend at least 5 minutes of “play time” at the completion of each
session within 10 feet of the Boundary Flags.
• Finish each training session on a positive note with lots of praise and play.
• Remove the Receiver Collar after each training session.
• Be sure to contain your pet by another means during the training period (e.g. pen, tieout, leash, etc.).
During training, if you need to take your pet out of the Pet Area, remove the Receiver
Collar and either pick your pet up or put him in the car to pass out of the Pet Area.
• Even if you think your pet is responding well to the training, complete the entire training.
Reinforcement is important!
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Phase
1
Day 1 - Boundary Awareness
Perform three training sessions per day, each lasting 10-15 minutes.
Goal:
To have your pet learn that the Boundary Flags and warning beep from
the Receiver Collar defines the new Pet Area.
Setup:
• Program the Static Correction Level on the Receiver Collar to Level 1
Tone Only training mode.
• Put a separate non-metallic collar on your pet’s neck ABOVE the
Receiver Collar and attach a leash.
10A
Be sure the extra collar does not put pressure on
the Contact Points.
• Have tiny pieces of treats that your pet will
10C
10B
find desirable available (hot dogs or lunch
meat work well).
• Have your pet’s favorite play toy available.
Steps:
1. Begin by walking your pet on a leash in the
Pet Area. Calmly praise and talk to your pet.
2. Move toward the Boundary Flags (10A).
Keep your mood happy.
3. With full control of your pet on a leash,
walk to the flags. As your pet enters the Static Correction Zone, the Receiver Collar will
begin to beep (10B). Allow your pet to stay in the Static Correction Zone for up to 2
seconds then gently help him back into the Pet Area (10C). Immediately praise and offer
your pet a treat as he enters the Pet Area, even if you have helped with the leash.
4. Repeat this process at the same Boundary Flag until your pet resists going into the
Static Correction Zone.
5. Aim to master 3-4 Boundary Flags per session. Make this FUN! Praise if your pet quickly
retreats or resists going into the Static Correction Zone.
Phase
2
Days 2 thru 4 Continue Boundary Awareness
Perform three training sessions per day, each lasting 10-15 minutes.
Goal:
To train your pet to stay in the Pet Area and respect the boundary.
Setup:
• Program the Static Correction Level on the Receiver Collar to Level 2.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and
attach a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats available (hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
Steps:
1. Repeat steps 1-5 in Phase One.
2. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is
fitting properly according to Step 9 on page 20.
3. If the Receiver Collar is fitted properly and your pet does not respond to the Static
Correction, increase the Static Correction Level by 1. Watch for slight reactions at first such
as ears up, head turned, looking at the ground.
4. Stay at the same flag until your pet resists going into the Static Correction Zone.
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Phase
3
Days 5 thru 8 - Distraction Phase
Perform three training sessions per day, each lasting 10 to 15 minutes.
Goal:
To train your pet to stay within the Pet Area with distractions outside of the Pet Area.
Setup:
• Program the Static Correction Level on the Receiver Collar to level 2 or higher depending on
the reaction results from days 2 thru 4.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach
a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats available (hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
• Create distractions to tempt your pet to enter the Static Correction Zone, such as:
–Have
–
a family member cross from inside the Pet Area to outside of it.
–Throw
–
a ball or treat outside of the Pet Area.
–Have
–
a neighbor walk their pet outside of the Pet Area.
• Gradually increase distraction level. Never coax or call your pet out of the pet area.
Steps:
1. With full control of your pet on a leash, have the distraction presented.
2. If your pet does not move toward the distraction, praise and offer a treat.
3. If your pet does react to the distraction, allow him to go into the Static Correction Zone.
4. Help your pet back into the Pet Area if he does not turn back after 2 seconds.
5. Treat and praise your pet anytime he comes back into the Pet Area with or without help.
6. Repeat this process with other distractions. Use other family members during this process.
7. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is
fitting properly according to Step 9 on page 20.
8. If the Receiver Collar is fitted properly and if your pet does not respond to the Static
Correction, increase the Static Correction Level by 1.
Phase
4
Days 9 thru 14 Unleashed Supervision
Training sessions should start at 10-15 minutes, gradually increasing to over an hour.
Your pet is ready for this step only when he clearly avoids the entire Static Correction
Zone, regardless of any distractions or temptations. During this step, do not leave your pet
unattended.
Goal:
To give your pet free run of the Pet Area off the leash.
Setup:
Adjust the Receiver Collar to the permanent setting
appropriate for your pet.
Steps:
1. Enter the Pet Area with your pet wearing the Receiver
Collar.
2. Walk around the yard and play with your pet, staying within
the Pet Area at all times.
3. Preoccupy yourself with another task in the yard while
watching your pet.
4. Should your pet escape, take the Receiver Collar off and
lead him back into the Pet Area.
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Phase
5
Days 15 thru 30 - Pet Monitoring
Your pet is ready to run! Check in on your pet at regular intervals.
Note: After you are satisfied your pet’s training is complete, remove every other Boundary
Flag every 4 days until all flags are removed. Save Boundary Flags for future use.
Taking Your Pet Out of the Pet Area
Important: Remove the Receiver Collar and leave it in the Pet Area.
Once your pet learns the Boundary Zone, he will be reluctant
to cross it for walks or car rides.
Option 1: Replace the Receiver Collar with a regular collar.
Put your pet in a car that is within the Pet Area and drive him
out of the Pet Area.
Option 2: Replace the Receiver Collar with a regular collar
and leash. Walk your pet out of the Pet Area while giving a
command such as “OK” at a specific place of the Boundary
Zone (the end of your driveway, sidewalk, etc.). Always
leave the Pet Area with a leash at this place and your pet
will associate leaving the Pet Area only on a leash, only at
this place, and only with a person. You may initially need to
convince your pet to leave the Pet Area with a food treat and
lots of praise.
Note: You may also carry your pet out of the Pet Area.
Congratulations! You have now successfully
completed the training program.
Accessories
To purchase additional accessories for your PetSafe® Basic In-Ground Fence™, contact
the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to
locate a retailer near you.
Component
Part Number
Battery - two pack
RFA-67D-11
Power Adapter for the Fence Transmitter
RFA-372
Surge Protection Kit
LP-4100-1
Replacement Collar Strap
RFA-41-1
Additional Receiver Collar
PUL-275
Stubborn Dog Receiver Collar
PRF-275-19
Additional Boundary Wire
RFA-1
Additional Boundary Flags
RFA-2
Wire & Flag Accessory Kit
PIG00-13769
Fence Transmitter
RFA-523
Wire Break Locator
RFA-450
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Troubleshooting
Receiver Collar is not
beeping or correcting.
The Receiver Collar is
beeping, but the pet is
not responding to the
Static Correction.
The Receiver Collar has
to be held on top of
the Boundary Wire to
activate.
The Receiver Collar
activates inside the
house.
The Receiver LED
Indicator Light is
flashing every 4 to 5
seconds and I have just
installed a new battery.
I have an inconsistent
signal.
The Power and Loop
Indicator Lights are off.
• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform
the “System Test” page 28.
• Test the Receiver Collar with the Test Light walking toward the
Boundary Wire.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or
switch to the longer Contact Points.
• Increase Static Correction level.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the Customer Care
Center.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the
distance from the Boundary Wire that the Receiver Collar activates.
• If using a Double Loop, make sure Boundary Wires are separated at
least 5 feet.
• If the Receiver Collar still has to be held on top of the Boundary Wire,
perform the “System Test” page 28.
• Turn the Boundary Width Control knob counterclockwise to decrease
the distance from the Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running too close to the house.
The signal can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence
Transmitter.
• To reset the low battery indicator, remove the battery from the
Receiver Collar. Discharge all power by holding the correction level
button down until the LED is no longer illuminated. Reinstall battery.
• Make sure Fence Transmitter is at least 3 feet from large metal objects
or appliances.
• Make sure all Boundary Wire turns are gradual with a minimum 3 foot
radius.
• Make sure the Boundary Wire is not running parallel to and within 10
feet of electrical wires, neighboring containment systems, telephone
wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, move the Boundary Wire farther away from the neighboring
containment system.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Check that the Power Adapter is plugged in properly.
• If the system is plugged into a GFCI or RCD outlet, check to see if the
circuit has been tripped. Reset the GFCI or RCD circuit if required.
• Verify that the outlet is working properly by plugging in a known
working item such as a radio.
• Try plugging into another 120-volt outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power
Adapter needs to be replaced. Contact the Customer Care Center.
• If a Surge Protector is installed, unplug the Surge Protector and plug
the power adapter directly into the outlet. If the Transmitter operates
without the Surge Protector, contact the Customer Care Center for a
replacement Surge Protector.
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The Power Light is on,
• Check Boundary Wire connections at the Fence Transmitter for proper
the Loop Indicator Light
connection.
is off.
• Check for broken or damaged Boundary Wires at outside entry to the
house.
• Perform the System Test (page 28) to determine if the Fence
Transmitter or Surge Protector needs to be replaced.
• If the Fence Transmitter is functioning properly, you have a break in
your Boundary Wire. See the “Wire Break Location Test” (page 29)
section in this guide.
Additional Information
• Use care when using a weed eater or when digging near the Boundary Wire to prevent damage.
• The system should only be used with healthy pets. Contact your veterinarian if you have concerns
about the medical condition of your pet (medication, pregnant, heart conditions, etc.).
• The PetSafe® Basic In-Ground Fence™ is for residential use only.
• The Static Correction will get your pet’s attention, but will not cause harm. It is designed to startle,
not to punish.
• Test the Receiver Collar at least once a month to verify that it is functioning properly. Check that
it activates at the Boundary Wire. Battery life depends upon how often the Receiver Collar is
activated.
• Remove the Receiver collar from your pet when indoors for the comfort of your pet.
• Never leave the Receiver Collar on your pet for more than 12 consecutive hours.
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System Test
The system test is used to determine the cause of system problems that have not been addressed
elsewhere in this guide. You will need a piece of Boundary Wire greater than 15 feet long with 3⁄8 inch
of insulation removed from each end to use as a test loop wire. Make a note of your Boundary Width
Control knob setting, and Receiver Collar setting before beginning the System Test. Follow the steps
below to perform the system test:
1.
Remove the Receiver Collar from your dog and make sure a
11A
good battery is installed in the receiver.
2. Set the Receiver Collar Static Correction Level to 5.
3. Disconnect the twisted Boundary Wire from the Boundary Wire
terminals on the Fence Transmitter by pressing the red release
levers on the connector and pulling the wires free (11A).
4. Insert the two ends of the test loop wire into the Boundary Wire
Terminals on the Transmitter.
5. Turn the Boundary Width control knob to 10 and then back to 5.
6. Place the Test Light Tool Contacts on the Contact Points of the
Receiver Collar. While holding the Receiver Collar with the Test
Light Tool in place, approach the wire from the outside loop
2 inches off the ground. Make a mental note of the distance
where the Receiver Collar activates from the wire.
7. Turn the Boundary Width Control knob to 10 and repeat Step 6.
The distance where the Receiver Collar activates should be
greater than the previous result.
System Test
8. If more than one Receiver Collar is used on the system, repeat
Surge Protector
the above test on each collar.
Unconnected
9. Interpreting the Results:
a. If the Power light or the Loop indicator light are not both lit
11B
on the Fence Transmitter for any of the above tests, there is
a problem with the Transmitter. Contact the Customer Care
Center.
b. If both the Power and Loop indicator lights are on, but the
Receiver Collar does not activate on the test loop wire, the
Receiver Collar is not working. Contact the Customer Care
Center.
c. If the Transmitter Power and Loop indicator lights are on and
the Receiver Collar is activating at different distances on the
test loop wire, the problem is most likely in the containment
Boundary Wire or Surge Protector. Reconnect the Transmitter
wires to the Surge Protector and connect the Test Loop to the
Surge Protector loop terminals. Repeat steps (5-8) (11B).
10. Interpreting the Results with the Surge Protector:
a. If both the Power and Loop indicator lights are ON and the
Receiver Collar is activating at different distances on the test
System Test
loop wire, the problem is in the containment Boundary Wire.
Surge Protector
Perform the Wire Break Location Test.
Connected
b. If the Loop indicator light is OFF there is a problem with the
Surge Protector. Contact the Customer Care Center.
11.When testing is complete reconnect and verify that the Boundary Wire is plugged into the Loop
Terminals on the Surge Protector and the Transmitter is connected to the Surge Protector.
12. Return the Boundary Width Control knob setting to the position noted earlier.
13. Repeat the Boundary Width testing from Step 6 on Page 16 until you achieve the desired
Boundary Width between 12 to 20 feet.
281-800-732-2677
Wire Break Location Test
The following lists identify the common locations where wire breaks occur. Please inspect these areas
for signs of damage. Wire breaks in the twisted pair are commonly found:
1. At the wire exit point of the house
2. Where the twisted pair of wire enters the ground from the house, usually caused by string
trimmers
3. Where the wires cross sidewalks or driveways due to edging and string trimmers
4. Around landscaping and flower beds due to digging or working up the soil
Wire breaks in the Boundary Wire are commonly found:
1. In aerated lawns
2. Where the wires cross sidewalks or driveways due to edging and string trimmers
3. Around landscaping and flower beds due to digging or working up the soil
4. At wire splices where Gel-filled capsules have not been installed
5. At wire splices without reinforcements knots (refer to Figure 3E)
If you still cannot find the break in the Boundary Wire, there are two options for locating it:
Option 1: It is recommended to contact the Customer Care Center to purchase a Wire Break Locator
(RFA-450).
Option 2: Follow the procedure below:
1. Unplug the Fence Transmitter.
2. Connect both ends of your twisted Boundary Wire to one
Loop Terminal on the Surge Protector.
3. Measure and cut a Test Wire which is half the length of your total
Boundary Wire footage.
4. Connect one end of Test Wire to the other Loop Terminal on
Test
Wire
the Surge Protector.
5. Locate the halfway point of your boundary and cut the
Boundary Wire.
6. Splice the other end of the Test Wire to either side of your
Boundary Wire where you cut it in half.
7. Plug in the Fence Transmitter and check the Loop Indicator Light.
If the Loop Indicator Light is ON, you can assume the break is in
the other half of the Boundary Wire.
8. If the Loop Indicator Light did not come on, you may assume
there is a break in this portion of the Boundary Wire. However,
there is a small chance of having more than one break in your
system. Be sure to check both halves of your entire loop.
9. Replace the damaged Boundary Wire with new Boundary Wire.
10. Reconnect the Boundary Wire to the Surge Protector.
11. Check the Loop Indicator Light. If the Loop Indicator Light is ON, test the system with the
Receiver Collar.
www.petsafe.net29
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modification of the
terms, conditions and notices contained herein. Usage of this Product implies acceptance of all
such terms, conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The specific temperament of
your pet may not work with this Product. We recommend that you not use this Product if your pet
is less than 8 pounds or if your pet is aggressive. If you are unsure whether this is appropriate for
your pet, please consult your veterinarian or certified trainer.
Proper use includes reviewing the entire Guide provided with your Product and any specific
Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not intended to harm,
injure or provoke. Using this Product in a way that is not intended could result in violation of
Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems® Corporation be liable for any direct, indirect, punitive, incidental,
special or consequential damages, or any damages whatsoever arising out of or connected with
the use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems® Corporation reserves the right to change the terms, conditions and notices under
which this Product is offered.
301-800-732-2677
Compliance
FCC/Canada
This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and
found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a residential environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction guide, may cause
harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a practical installation. If this equipment causes harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to which the receiver is
connected.
• Contact the Customer Care Center at 1-800-732-2677.
This device complies with Industry Canada Rules. This device complies with part 15 of the FCC
Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Unauthorized changes or modifications to the equipment, not approved by Radio Systems®
Corporation, could result in not meeting compliance with FCC regulations and could void the user’s
authority to operate the equipment.
Australia
This device complies with the applicable EMC requirements specified by the ACMA (Australian
Communications and Media Authority).
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to
this product and its terms can be found at www.petsafe.net and/or are available by sending a stamped
addressed envelope to PetSafe® Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst
Road, Chorley, Lancashire PR7 1NL, United Kingdom.
Perchlorate Battery
Perchlorate Material – special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
www.petsafe.net31
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty
applicable to this Product and its terms can be found at www.petsafe.net.
Australia/New Zealand - In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants
to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when
subject to normal and proper residential use, will be free from defects in material or workmanship for
a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or
entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in
its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor
and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative
to replacement of the Product with new or refurbished items at Radio System’s sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer
purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems
Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning
damage; or neglect, alteration, and misuse. Consumers who purchase Products outside of Australia, New
Zealand, or from an unauthorized dealer will need to return the Product to the original place of purchase
for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind,
or for any other reason outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd
Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not
repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do
so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will
organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be
included with the replacement Product for the return of the faulty Product. The Product must be returned
within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the
date of original purchase, the consumer will be required to return the Product to Radio Systems at the
consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and return
to the consumer free of charge, provided the Product is within its said warranty period. This warranty is
in addition to other rights and remedies available to you under the law. Radio Systems goods come with
guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre
on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
321-800-732-2677
Layout Grid
www.petsafe.net33
341-800-732-2677
www.petsafe.net35
Mounting Template
Drill
Here
3.000"
(7.62 cm)
Drill
Here
Radio Systems® Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
Protected by US Patents 6,921,089,6,538,617 and D515,027.
400-1751
©2013 Radio Systems Corporation
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