Avaya one-X™ Deskphone SIP for 9601 IP Telephone User Guide

Avaya one-X™ Deskphone SIP for 9601 IP Telephone User Guide
Avaya one-X™ Deskphone SIP for 9601 IP
Telephone User Guide
16-603618
Issue 1
December 2010
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Using a cell, mobile, or GSM phone, or a two-way radio in close
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BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
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Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of Toll Fraud associated with
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Avaya Toll Fraud Intervention
If you suspect that you are being victimized by Toll Fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site: http://support.avaya.com. Suspected security
Avaya one-X™ Deskphone SIP for 9601 IP Telephone User Guide
December 2010
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: securityalerts@avaya.com.
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Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support Web site: http://support.avaya.com.
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems
or to ask questions about your Product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site: http://support.avaya.com.
VCCI-Class B statement:
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Avaya one-X™ Deskphone SIP for 9601 IP Telephone User Guide
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Contents
Chapter 1: Introduction to the 9601 SIP Deskphone..............................................................9
Overview...........................................................................................................................................................9
Scrolling and navigation..................................................................................................................................11
About icons.....................................................................................................................................................12
Administrative messages................................................................................................................................13
Telephone stand..............................................................................................................................................13
Viewing Network Information...........................................................................................................................13
Chapter 2: Avaya Menu...........................................................................................................15
Options & Settings..........................................................................................................................................15
Setting the Phone Screen on calling......................................................................................................16
Setting the Phone Screen on ringing......................................................................................................17
Displaying call timers..............................................................................................................................17
Setting redial options..............................................................................................................................18
Configuring visual alerts.........................................................................................................................18
Setting the audio path.............................................................................................................................19
Setting dialing options............................................................................................................................19
Setting up speed dialing.........................................................................................................................20
Personalizing button labels.....................................................................................................................20
Adjusting the contrast of the display.......................................................................................................21
Changing the ring pattern.......................................................................................................................22
Setting a call pickup ring tone.................................................................................................................22
Turning button click sounds on and off...................................................................................................23
Turning error tones on or off...................................................................................................................23
Changing the language..........................................................................................................................24
Setting the time format...........................................................................................................................24
Turning automatic gain control on or off.................................................................................................25
Chapter 3: Answering a call...................................................................................................27
Sending an incoming call to voice mail...........................................................................................................27
Ignoring an incoming call................................................................................................................................28
Putting a call on hold.......................................................................................................................................28
Muting a call....................................................................................................................................................28
Transferring a call............................................................................................................................................29
Chapter 4: Making a call.........................................................................................................31
Making an emergency call..............................................................................................................................31
Redialing a number.........................................................................................................................................32
Speed dialing a person...................................................................................................................................32
Autodialing a pre-assigned number................................................................................................................32
Making a call using edit dialing.......................................................................................................................33
Calling a person from the contacts list............................................................................................................33
Calling a person from......................................................................................................................................34
Calling a person from the directory.................................................................................................................34
Making a call using a “click to dial” link...........................................................................................................35
Chapter 5: Forwarding calls...................................................................................................37
Send All Calls..................................................................................................................................................37
Forwarding calls..............................................................................................................................................37
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Turning off call forwarding...............................................................................................................................38
Chapter 6: Conference calls...................................................................................................39
Setting up a conference call............................................................................................................................39
Adding a person on hold to a conference call.................................................................................................39
Putting a conference call on hold....................................................................................................................40
Dropping a person from a conference call......................................................................................................40
Chapter 7: Bridged call appearances....................................................................................41
Answering a call on a bridged line..................................................................................................................41
Joining a call on a bridged line........................................................................................................................41
Making an outgoing call on a bridged line.......................................................................................................41
Excluding others from bridging onto your call.................................................................................................42
Transferring a bridged call to its own voice mail.............................................................................................42
Chapter 8: Contacts................................................................................................................43
Searching for a contact...................................................................................................................................43
Viewing a contact's details..............................................................................................................................43
Adding a new contact......................................................................................................................................44
Editing a contact..............................................................................................................................................45
Deleting a contact...........................................................................................................................................45
Chapter 9: Call History............................................................................................................47
Viewing call history..........................................................................................................................................47
Viewing call history details..............................................................................................................................47
Adding an entry from the call to your contacts list...........................................................................................48
Removing an entry from call history................................................................................................................48
Clearing all call history entries........................................................................................................................48
Turning off call history.....................................................................................................................................49
Chapter 10: Getting your messages......................................................................................51
Logging into your voice mail............................................................................................................................51
Chapter 11: About Features....................................................................................................53
Accessing the Features menu.........................................................................................................................53
Feature Table..................................................................................................................................................53
Monitoring other extensions at a glance.........................................................................................................55
Assigning labels to pre-assigned (Autodial) numbers.....................................................................................55
Setting up automatic call back........................................................................................................................56
Making an auto intercom call..........................................................................................................................56
Call Forwarding when your line is busy or if you don't answer........................................................................57
Blocking your extension from displaying during calls......................................................................................57
Displaying your extension on outgoing calls...................................................................................................58
Parking a call...................................................................................................................................................58
Unparking a call..............................................................................................................................................58
Picking up a call to another extension.............................................................................................................59
Picking up a call to another call pickup group.................................................................................................59
Picking up a call from your pickup group........................................................................................................60
Calling someone in your intercom group.........................................................................................................60
Tracing a malicious call...................................................................................................................................60
Recording a call..............................................................................................................................................61
Making a priority call.......................................................................................................................................61
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Interrupting a call with a whisper page............................................................................................................62
Configuring simultaneous ringing for multiple telephones (EC500)................................................................62
Extending a call to your cell phone (EC500)..........................................................................................63
Chapter 12: Limited access during failover..........................................................................65
Chapter 13: About locking and logging in to and out of your telephone...........................67
Logging in to your telephone extension..........................................................................................................67
Locking and unlocking your telephone............................................................................................................67
Logging out of your telephone extension........................................................................................................68
Index.........................................................................................................................................69
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Chapter 1: Introduction to the 9601 SIP
Deskphone
Your deskphone provides many features, including a Phone screen to view and manage your calls, call
History, a Contacts list, an integrated WML browser for the corporate directory, a menu of options and
settings, and access to your voicemail. You can also attach up to three button modules to your telephone,
to expand the available number of call appearances and features; multiple button modules must all be the
same type and model.
Not all functions and features described in this user guide may be available on your deskphone. If you
find that a function or feature is not available, please contact your system administrator.
Overview
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Introduction to the 9601 SIP Deskphone
The following table provides button/feature descriptions for the 9601 deskphone.
Name
Description
1
Message Waiting
Indicator
An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If visual alerting
is enabled, this light flashes when you receive an incoming call.
2
Top Line
The Top Line shows status information such as the time and date,
error indications and missed calls.
Call Appearances The number of lines available to make or receive calls (call
appearances) depend on how your system is administered. Press
the line button to initiate or answer a call.
3
10
Lines
The line buttons with integrated LEDs show which lines are in use
and correspond to the lines on the display. Press the line button to
select that line. Lines also indicate if a feature or system number
(for example, an autodial number) is enabled or disabled in the
Feature or System Numbers view.
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Scrolling and navigation
Name
Description
4
5
Softkeys and
Softkey Labels
Use the softkeys to act on objects displayed on the screen. The
softkey labels show you the action that each key produces.
6
Display More
Use the Display More key to scroll the selected line when the “>>”
symbol appears.
7
Message
Press the Message button to connect directly to your voicemail
system.
8
Navigation Arrows Use the right and left navigation arrows to navigate between menus
or to move the cursor during text input. Use the up and down
navigation arrows to move from one line to another.
9
Phone
Press Phone to view and manage your calls.
10 Contacts
Press Contacts to view the entries in your Contacts list.
11 History
Press History to view the history of your outgoing, incoming, and
missed calls.
12 Avaya Menu
Press Avaya Menu to configure options and settings, access the
browser, log out, or view network information.
13 Volume
Press Volume to adjust the volume of the handset, headset,
speaker, and ringer.
14 Mute
Press Mute to mute a call in progress. To take a call off mute, press
Mute again.
15 Speaker
Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset.
16 Headset
Press Headset to use the headset if it is connected. Only HIS
headset cords are compatible with your phone.
Scrolling and navigation
When navigating through the options and features on your telephone display, use the
navigation arrows to scroll and buttons to select lines or options.
Use the up and down navigation arrows to scroll up or down through lists; holding either arrow
for a few seconds produces a fast scroll. Use the right and left navigation arrows to move
between the Phone screen and Features list or the Features list and System Numbers list,
or to move the cursor right or left when entering text. Use the Display More key to scroll the
selected line when the double chevron symbol (“>>”) appears in the display.
When you scroll to a line on the display, that line is selected. The softkey labels will change
according to the options available for the selected line. The OK button is a shortcut for the
default action. For example, when you select an entry in your contacts list, pressing the OK
button places a call to that person.
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Introduction to the 9601 SIP Deskphone
You can also select a line or feature without scrolling by pressing the corresponding line button.
About icons
The icons in the following table indicate the state of a call, navigation choices, or the status
of a contact whose presence you are tracking.
Icon
Description
Missed call; a call was not answered or was forwarded
to voice mail.
Incoming call is alerting.
Call is active.
Call is on hold.
Your calls are being forwarded.
Conference is active.
Conference is on hold.
Use the Display More key to see more information on
the selected line.
The call in progress is muted.
The ringer volume is off due to pressing - on the Volume
button until the volume turns off. To reinstate volume,
press + on the Volume button.
Presence icon indicating this contact's phone is busy
with the Send All Calls feature active. This icon also
designates that a feature is not available at this point of a
call.
Icon indicating the telephone is not connected to its
network and is operating in "failover" mode. Some
features may not be available or work correctly. See
Limited access during failover on page 65 for
information.
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Administrative messages
Administrative messages
Your administrator can send important messages directly to your telephone, for example,
notification of an early office closing due to inclement weather or information about an imminent
service interruption.
These types of messages can take any of the following forms:
• a text message streaming across the top display line, accompanied by an audible alert,
• an audio message broadcasting through the Speaker (or the headset if that device is
active),
• an “interrupt” screen notifying you that you are receiving an audio alert, with instructions
for canceling the message or resuming your previous activity, such as continuing a call.
While receiving an audio message, you can switch between the Speaker, handset, and headset
as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the
volume, as you normally would during a call.
Telephone stand
If your phone is in the upright position for wall mounting, reverse the tab located below the
switchhook in the top ear piece pocket (on the front of the phone). This will keep the handset
seated in the correct position. You will need a small screwdriver to lift this tab out.
Viewing Network Information
Your system administrator may ask you to check certain phone or network settings to
investigate problems. Access network information from the Avaya Menu. Network Information
has seven different viewing options: Audio parameters, IP (Internet Protocol) parameters,
Quality of Service, Interfaces, .
Your system administrator will instruct you further as to which network information options and
settings are needed.
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Introduction to the 9601 SIP Deskphone
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Chapter 2: Avaya Menu
You can use the Avaya Menu to adjust and customize options and settings for your telephone, access
additional Web-based applications, get information about your phone and network settings, and log out.
When you press the Avaya Menu button, you see one of the following menus, depending on how your
administrator has set up your system and on the applications available to you:
Note:
The menus and sub-menus that appear depend on how your extension was administered. Some
options or sub-menus may not be available. Contact your System Administrator if you have any
questions.
• Options & Settings...
• Browser...
• Network Information...
• About Avaya one-X
• Log Out
Options & Settings lets you change your call settings, personalize button labels, adjust brightness and
contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more. See Options
& Settings on page 15 for more information.
Network Information shows a summary of network-related parameters for your phone and provides
diagnostic information. See Viewing Network Information on page 13 for information. If your administrator
has set up Web applications, this option appears under the Phone Settings menu instead.
About Avaya one-X provides the release number of your telephone software.
Log Out lets you sign off the phone, to protect your settings or to allow another user to log in.
Options & Settings
• Call Settings...
• Assign Speed Dial Entries...
• Application Settings...
• Screen & Sound Options...
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Avaya Menu
• Language and Region...
• Advanced Options...
Call Settings includes choices for automatically displaying the Phone screen when you get an
incoming call or when you place a call, turning call timers on or off, controlling how Redial
works, turning Visual Alerting on or off, and more.
Assign Speed Dial Entries lets you assign speed dial numbers to up to ten contacts, so you a
long press a single digit initiates a call to that person. See Setting up speed dialing on page 20
for more information.
Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See
Setting up favorites for more information.
Application Settings includes choices for personalizing button labels, turning call on or off and
including bridged calls in your call History.
Screen & Sound options includes choices for adjusting your phone's brightness and contrast,
ring pattern, background logos, and button clicks and tones.
Advanced Options includes choices for integrating other applications like Microsoft® Exchange
Server with your phone. You can also set AGC (Automatic Gain Control) for your headset,
handset, and/or speaker audio.
Network Information has a sub-menu with sevendifferent viewing options: Audio parameters,
IP (Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous, Audio
parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X
Parameters, Miscellaneous, and Diagnostics. Your system administrator may ask you to use
this option to check certain phone or network settings to investigate problems.
Setting the Phone Screen on calling
Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place
a call.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Phone Screen on Calling.
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Options & Settings
7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No, depending on the current setting.
8. Press Save.
Setting the Phone Screen on ringing
Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get
an incoming call.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Phone Screen on Ringing.
7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No.
8. Press Save.
Displaying call timers
You can set your call settings to display the duration of calls. You can turn the call timer display
on or off.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Display Call Timers.
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Avaya Menu
7. Press Change or OK or use the Left/Right arrows to change the setting.
8. Press Save.
Setting redial options
You can set Redial to dial the last number you dialed or to display a list of the last numbers
you dialed.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Redial.
7. Press Change or OK or the Right/Left Arrows to toggle between One Number and
List.
8. Press Save.
Configuring visual alerts
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Select Call Settings.
4. Select Visual Alerting.
5. Press Change or OK or use the Right/Left arrows to turn Visual Alerting on or off.
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Options & Settings
Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an onhook call.If your system administrator has set up auto-answer, incoming calls are also
answered on the default audio path you designate here.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Audio Path.
7. Press Change or OK or use the Right/Left arrows to change the Speaker or
Headset setting.
8. Press Save.
Setting dialing options
Your phone has two dialing options. You can dial as you normally would, for example, pick up
the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set
"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the
number, backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey.
Note:
Edit dialing may not be available to you, depending on how your system is administered.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Dialing options.
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Avaya Menu
If your telephone does not display this option, your administrator has not made this
feature available.
7. Press Change or OK or the Right/Left Arrows to toggle between On-hook and
Editable.
When on-hook dialing is in effect, dialpad (edit dial) searches are not available.
8. Press Save.
Setting up speed dialing
You can assign speed dial numbers to up to 10 people in your contact list. Then when you want
to call a speed dial contact, simply press the number you've assigned to that person.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Scroll to Assign Speed Dial Entries....
If your telephone does not display the Assign Speed Dial option, your administrator
has not made this feature available.
5. Press Select or OK.
6. To un-assign an existing speed dial contact, scroll to the line you want to unassign and Clear. Proceed to the next step to reassign that number.
7. To add a speed dial contact, scroll to the first unassigned line and press the Assign
softkey .
8. Scroll to the contact you want to assign and Select .
9. Select the telephone number you want to assign.
10. Press the Select softkey or the OK button.
Personalizing button labels
You can change the labels that are displayed for your extensions, features, and system
numbers or speed dial buttons. For example, you can change the label for your extension to
"My Line." You cannot edit Autodial buttons labels using this procedure. For information, see
Assigning labels to pre-assigned (Autodial) numbers on page 55. If you have a button module
attached to your deskphone, you can change any of those labels as well; for example, you can
change a Help Desk extension to read “Help Desk.”
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Options & Settings
Note:
The 9601SIP phone does not support button modules
1. Press Avaya Menu.
2. Select Options & Settings...
3. Select Application Settings.
4. Select Personalize Labels...
5. Press Select or OK.
6. Select the label you want to edit.
If the label you want to edit is on the Features menu, scroll right to access the
Features menu, and select the label you want to edit. If the label you want to edit is
on the System Numbers menu, scroll right twice to access the System Numbers
menu and select the label you want to personalize.
7. Press Edit.
8. Edit the label using up to 13 characters.
Press More then Clear to clear all text fields and start over.
9. Press Save or OK.
10. You may revert back to the default button labels by selecting Options & Settings
> Application Settings > Restore Default Button Labels and pressing Default.
Adjusting the contrast of the display
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Contrast.
7. Press Change or OK.
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Avaya Menu
8. Scroll to the right or left to adjust the contrast.
9. Press Save or OK.
Changing the ring pattern
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Scroll to and select Personalized Ringing.
The ring tone currently selected displays on the prompt line and a list of all eight
ring tones within that category displays with a checkmark next to the pattern
currently selected. The first softkey indicates the other ring tone category, to allow
you to switch between categories.
7. Press Change to move from one ring tone to the next.
8. Repeat the last step until you find the ring pattern you want.
9. Press Save to make it your ring pattern.
Setting a call pickup ring tone
1. Press Avaya Menu.
2. Select Options & Settings...
3. Select Screen & Sound Options.
4. Press Select or OK.
5. Select Call Pickup Ring Type.
6. Press Change or OK or use the Right/Left Arrows to toggle from one ring tone/
number to another. Each tone sounds briefly as you move to it.
7. If desired, press Play or OK to listen to the ring tone.
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Options & Settings
8. Repeat the last two steps until you find the ring tone you want for calls within your
pickup group.
9. Press Save to make it your call pickup ring tone.
Turning button click sounds on and off
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Button Clicks.
7. Press Change or OK or use the Right/Left arrows to turn sounds on or off.
8. Press Save.
Turning error tones on or off
Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Error Tones.
7. Press Change or OK or use the Right/Left arrows to turn error tones on or off.
8. Press Save.
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Avaya Menu
Changing the language
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Language & Region...
5. Press Select or OK.
6. Select Language....
7. Select a display language.
8. Press Select or OK.
9. Press Yes to confirm the selected language.
Setting the time format
You can change the way the time displays on your screen. The time format is either 12 or 24
hours.
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Language & Region...
5. Press Select or OK.
6. Select Time Format.
7. Press Select or OK.
8. Press Change or OK or use the Right/Left arrows to change the time format.
9. Press Save.
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Options & Settings
Turning automatic gain control on or off
1. Press Avaya Menu.
2. Select Options & Settings...
3. Press Select or OK.
4. Select Advanced Options...
5. Press Select or OK.
6. Select Automatic Gain Control...
7. Press Select or OK.
8. Select the device (Handset, Headset, or Speaker) for which you want to turn AGC
on or off.
9. Press Change or OK to turn AGC on or off.
10. Press Save.
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Avaya Menu
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Chapter 3: Answering a call
When you receive an incoming call, the incoming call is usually selected automatically. However, if you
are already on a call or if you receive more than one incoming call at a time, you may need to select the
call you want to answer manually. If you do not have the Go to Phone on Ringing option enabled, you
must press Phone to choose a line or view call options.
If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is not
displayed, incoming calls display on the top line of the screen. You can touch the line to answer the call
or press the Phone button to view the Phone screen.
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker to answer using the
speakerphone, or press Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK.
• If you are on another call and the telephone does not automatically display the incoming call,
from the Phone screen scroll to the line with the incoming call and press Answer or OK. If
you are on another call and the telephone does automatically display the incoming call, you
can press Answer to automatically put the first call on Hold when you answer the new call.
Alternately, you can press Ignore to automatically drop the first call when you answer the
new call.
To automatically display the Phone screen whenever you receive an incoming call, set the Go
to Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing on page
17).
Note:
To automatically display the Phone screen whenever you receive an incoming call, set the
Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing on page 17.
Sending an incoming call to voice mail
Press To Vmail to send an incoming call directly to voicemail.
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Answering a call
If your telephone does not display a To Vmail softkey, your administrator has not made
this feature available.
Ignoring an incoming call
Press Ignore to turn off the ringer for an incoming call
Putting a call on hold
1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
Note:
A hold timer may display when you put a call on hold. For more information, see
Displaying call timers on page 17.
4. Press Resume or the line button of the held call to retrieve the call. Your system
administrator may have administered the Hold Recall feature, which alerts you
visually and with a priority ring to remind you of a held call after a certain period of
time.
Muting a call
When the call is muted, the Mute button light is on and the top line displays the Mute icon.
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Transferring a call
1. Press Mute during a call so that the other person cannot hear you.
2. Press Mute again to unmute the call.
Transferring a call
1. From the Phone screen, if the call to be transferred is not already active
(highlighted), select the line on which the call to be transferred appears.
2. Press Transfer.
3. Dial the telephone number, or call the person from the Contacts list, or call the
person from the Call Log History list.
4. If unattended transfers have been administered, you can hang up now if you do not
want to announce the call. Otherwise, press Complete or OK
Note:
Unanswered transfers may be returned to your telephone as a recalled transfer.
In this case, you hear a priority ring and see the display message Return next
to the call.
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Answering a call
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Chapter 4: Making a call
If you are not on a call, simply dial the number you want to call. Use the Phone screen to view and manage
calls. Press Phone to view the main Phone screen at any time. When the Phone screen is displayed,
press Phone to move to the top of the call appearance list.
Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available line.
Making an emergency call
You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.
Important:
During telephone failover (switching between telephone system servers during a system
failure) the Emergency softkey may not be available until your telephone is connected with
an alternate server, usually within several seconds.
1. Press the Emerg. softkey. If you do not see an Emerg. softkey, pick up the handset
or press the Phone button, then press the Emerg. softkey.
2. If the telephone prompts "Do you want to make an emergency call?" press the Yes
softkey.
Some phone systems will call back to confirm the emergency status. The phone
automatically answers the incoming call on the Speaker and displays “Emergency
Call in Progress”.
3. To end the emergency call, press the End Call softkey or press the Speaker button.
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Making a call
Redialing a number
1. From the Phone screen, press Redial.
The last number will be redialed or you will see a list of the most recent numbers
that you have dialed, from which you can select one to redial. See Setting redial
options on page 18 for information on redial settings.
Note:
The last number dialed and redial list are cleared if the Outgoing Call Log is
cleared.
2. If you are working with a redial list, scroll to the number you want to call and press
Call or OK.
Your system administrator can disable Redial functionality.
Speed dialing a person
On the Phone screen, press and briefly hold the dialpad key assigned to the person
you want to call. Or, if speed dial numbers are assigned to a button module attached
to your phone, press the button assigned to the person you want to call.
To assign speed dial numbers to up to 10 contacts, see Setting up speed dialing on
page 20
Autodialing a pre-assigned number
Your system administrator may set up frequently called numbers such as Information
Technology or the Help Desk as Autodial numbers, so you can dial them with one touch.
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Making a call using edit dialing
Making a call using edit dialing
Prerequisites
Your system administrator has to authorize this function. To set up edit dialing, see .
Edit dialing works just like making a call on your cell phone - just start entering the number
without hearing a dial tone. Using softkeys, you can change the number/character format or
backspace to "edit" the number before actually dialing it.Using the Bksp softkey, you can
backspace to "edit" the number before actually dialing it.
1. From the Phone screen, enter the number you want to call.
2. To edit the number press the Bksp softkey to erase the previous character, one
character at a time. To change the character format press the 123/abc softkey.
3. Press Call or OK.
Calling a person from the contacts list
You can call someone in your Contacts list by touching the name in the list. You can find a
name by scrolling to it, or by using the search box. Use the dialpad keys to enter the first few
letters of the name and the screen will scroll to the first match in your list.
1. Press the Contacts button.
2. Select the person or number you want to call.
3. Locate the contact you want by starting to type the person's name as it is listed.
For example, if you added John Smith to your Contacts List as “Smith, John” you
would start typing his last name rather than his first name. Each time you press the
dialpad, the list display shifts to match your input. Alternately, you can scroll up or
down to locate the contact.
4. Press Call , OK or the Line Appearance button next to the number.
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Making a call
Calling a person from
1. Press the button.
2. Scroll to the left or right to view a separate list of all, un-answered, answered, or
outgoing calls.
3. Scroll up or down to select the person or number you want to call.
4. Select the person or number you want to call.
Calling a person from the directory
If your administrator has set up a company directory you can use the Contacts button to search
through the directory, then call the person you found.
Note:
Use the Contacts button on the phone to initiate either a directory search as described here
or to find a contact on your personal Contacts list. To locate a person on your Contacts list,
see Searching for a contact on page 43.
1. Press Contacts.
2. Press More.
3. Press Search.
4. Enter the person's full or partial first name if desired. To enter all or part of the last
name only, skip this step and the next and scroll down to the Last Name field.
5. Press OK.
6. Enter the person's full or partial last name.
7. Press Search or the OK button to start searching the directory.
8. When the person you want displays, press Call to call the person.
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Making a call using a “click to dial” link
Making a call using a “click to dial” link
1. Select the line with the link for the person or number you want to call.
2. Press the line button corresponding to the line with the link or press OK.
The deskphone initiates a call to the person or number associated with the click to
dial link.
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Making a call
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Chapter 5: Forwarding calls
You can forward your incoming calls to another number or to voicemail.
Send All Calls
When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator. If the SAC feature is administered on
your phone, a Send All softkey appears on the Phone screen for idle calls. Pressing Send All
turns Send All Calls on. If it is already on, pressing Send All turns it off. You can also turn Send
All Calls on or off by using the telephone Features list.
1. From the Phone screen, scroll right to access the Features menu.
2. Select SendAllCalls.
3. Press OK or press the line button on which Send All Calls appears to turn Send All
Calls on or off.
Forwarding calls
Several forwarding features may be available so you can set a number to which your calls will
be forwarded, or turn off call forwarding if it is already on.
1. From the Phone screen, scroll right to access the Features menu.
2. Select Call Fwd.
3. Enter the number to which you want to forward your calls as the destination, then
press Enter or OK.
After you enter the forwarding number, you hear a confirmation tone.
4. Press OK or the Line button to turn the call forwarding feature off if it is already on.
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Forwarding calls
Turning off call forwarding
1. From the Phone screen, scroll right to access the Features menu
2. Scroll down to the active Call Forward button.
3. Press OK
When you turn off the Call Forwarding feature, you hear a confirmation tone.
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Chapter 6: Conference calls
You can use conference calls to speak with up to five people in different locations on the same call .
Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your
system administrator for more information about this feature.
Setting up a conference call
1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the
person from the History list.
4. When the person answers, press Join or OK to add the person to the existing call.
5. Press Add and repeat these steps to add another person to the conference call.
6. Press Drop at any time to drop the last person added to the conference call.
Adding a person on hold to a conference call
1. From the Phone screen, select your active call.
2. Press Conf, or Add if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Press Resume to take the call off hold.
5. Press Join or Conf to add the person to the conference call.
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Conference calls
Putting a conference call on hold
When you put a conference call on hold, the other parties can still talk to each other.
1. Press Hold during a conference call.
2. Press Resume or OK to resume the conference call.
Dropping a person from a conference call
This feature is not available on all systems.
1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.
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Chapter 7: Bridged call appearances
Your phone may show one or more bridged call appearances on the display screen in addition to your
own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows
you to see if that call appearance is in use, answer calls on that appearance, or join a call in progress on
that call appearance from your telephone. You can also make outgoing calls on a bridged call appearance
when it is not in use.
Answering a call on a bridged line
Answering a call on a bridged line is basically the same as a call on a primary line.
1. Select the bridged call that you want to answer.
The ringing line will typically be selected automatically. If you are on another call
when a call comes in to a bridged line, you have to select the ringing line (just like
for an incoming call to a primary line).
2. Press Answer
Joining a call on a bridged line
1. Select the bridged call in progress that you want to join.
2. Press Bridge.
Making an outgoing call on a bridged line
When you make a call on a bridged line, you are using another person’s line. The caller ID
may show the call as coming from you or coming from the person whose line you are using. If
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Bridged call appearances
you have any questions about how the name or extension displays to the person you are
calling, contact your system administrator.
1. Select the bridged line you want to use.
2. Press OK to get a dial tone.
3. Dial the telephone number, or call the person from the Contacts list, or call the
person from the History list.
Excluding others from bridging onto your call
Use the Exclusion feature to prevent others who are bridged to your extension from bridging
onto a specific call. You can activate exclusion only during an active call.
1. During an active call, scroll right from the Phone screen to access the Features
menu.
2. Scroll down to Exclusion and press OK or just press the corresponding line button.
When you activate Exclusion during a call, all parties except you and the calling/
called party are dropped from the call.
Transferring a bridged call to its own voice mail
Use the Transfer to Voice Mail feature to transfer a call you took on a bridged line to its voice
mail.
1. During an active bridged call, scroll right from the Phone screen to access the
Features menu.
2. If necessary, scroll down to Transfer to Voice Mail.
3. Press OK or Enter to transfer the bridged call to its respective voice mail system.
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Chapter 8: Contacts
Searching for a contact
You can jump to a certain group of letters in your Contacts list by pressing the associated dial
pad button. For example, if you press 3, the Contacts list might display entries starting with
D, E, F, or 3 depending on how you set up your contacts. With each successive dialpad key
press, the Contacts list “drills down” to display matching entries.
Note:
On hook dialing must be disabled to allow this type of Contact search; to enable/disable onhook dialing, see Setting dialing options on page 19.
1. Press Contacts.
2. Using the dialpad, start typing the name for which you want to search.
Keep in mind how your Contact list is set up. If you set up your contacts as “Last
Name, First Name” start typing the letters of the last name. If you have set up your
Contacts using a different scheme, type the most likely letter(s) that would match
the contact you want to find.
3. Press Call or the Line Appearance button to call the person or More then Edit to
edit contact information.
Next steps
If your administrator has set up a corporate contact list or database, you can extend a search.
For information, see Extended searching.
Viewing a contact's details
1. Press Contacts.
2. Select the contact you want to view.
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Contacts
3. Press Details to see the information available for that contact.
Selecting Details is the only way to dial a second or third number for a contact.
4. Press the appropriate softkey to call or edit this contact, delete this contact, or return
to the Contacts screen.
Adding a new contact
You can add up to six numbers for a contact. Selecting "handle" as a type allows you to track the
contact's telephone presence, for example, not logged in, logged in, in use, or sending all calls
to another number.
1. Press Contacts.
2. Press New.
3. Enter the first and last name using the dialpad.
a. Press the number key that corresponds to the letter or number you want to enter
until the letter or number is displayed.
b. Pause before entering the next character if the characters are on the same key.
c. To enter a space, press 0.
d. Enter remaining letters or numbers.
e. Press Bksp to delete the last character.
Note:
If you want to remove a letter, number, space, or symbol that is in the middle of
the text you entered, use the left and right navigation arrows to place your
cursor after the character you want to remove. Once your cursor is in the
correct position, press Bksp to remove the character to the left of the cursor.
4. Select the next field.
5. Enter the telephone number and press Primary if applicable.
The primary number is the one that will always display without having to go into
contact details.
6. Select the next field.
7. Select the type of number entered (work, mobile, home, handle).
If you select handle, provide a value that represents the extension number, an "at" @
symbol, and the company name, for example, 21234@avaya.com. You can then
determine the contact's presence based on handle icons that appear next to this
person's name/number.
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Editing a contact
8. If you have another number for this contact, scroll down and repeat Steps 5 - 7.
You can add up to five additional numbers for this contact, but you can designate
only one number as primary.
9. Press Save or OK.
Editing a contact
1. Press Contacts.
2. Search for and select the contact you want to edit.
3. Press More > Edit.
4. Choose the field you want to edit.
5. Use the dialpad and softkeys to make changes to the contact information.
6. Press Save or OK.
Deleting a contact
1. Press Contacts.
2. Select the contact you want to delete.
3. Press More > Delete.
4. Press Yes to confirm or No to cancel.
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Contacts
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Chapter 9: Call History
The History screen provides a list of recent calls, with information about call disposition (missed, answered,
or outgoing) and with caller name and number (where available), call time, and call duration. Call History
also shows bridged calls If you are a member of a call pickup group, any calls you picked up for another
person or that you missed and were answered by someone else in your pickup group are shown with a
Forwarding icon to allow you to review details of that type of call. When you have one or more missed
calls, the History button lights and the Missed Calls icon and the number of missed calls display on the
top line. To call a person listed in your Call History, see Calling a person from on page 34.
Viewing call history
1. Press History.
You can go to the top of the list by pressing History again.
2. Scroll to the right or left to view separate lists of answered, outgoing, or missed
calls.Scroll to the right or left to view separate lists of all, answered, outgoing, or
missed calls.
Note:
When contacts whose presence you have set up to track have called you, the
applicable presence icon displays along with their call information. See About icons
for a description of presence icons.
3. Scroll up or down to view the entries on the list.
Viewing call history details
1. Press History.
2. Select the number you want to view.
3. Press Details.
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Call History
If you are logging bridged calls as well as your own, bridged call details are identified
by either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made
from the bridged line) preceding the applicable number. To log/not log bridged calls,
see Turning off call history.
4. Press Back to return to the list view.
Adding an entry from the call to your contacts list
1.
2. Select the number you want to add to your Contacts list.
3. Press +Contact.
4.
5. Edit the name and telephone number, if necessary.
6. Press Save.
Removing an entry from call history
1. Press History.
2. Select the number you want to delete.
3. Press More then Delete.
4. Press Delete or OK to confirm, or press Cancel if you do not want to delete it.
Clearing all call history entries
Clearing all entries from the call history deletes all of the entries for the specific list you are
viewing. For example, if you are viewing the Outgoing calls list, only outgoing calls are deleted.
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Turning off call history
1. Press History.
2. Select the list you want to delete.
3. Press Clear All to delete all of the entries in the list you are viewing.
4. Press Yes to confirm.
Turning off call history
You can turn History on or off. If you have bridged call appearances on your phone, you can
choose whether or not to include calls to your bridged lines in your call history log.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Select Options & Settings...
4. Press Select or OK.
5. Select Application Settings.
6. Press Select or OK.
7. Select the type of call logging you want to turn off.
To turn off logging your calls, select History. To turn logging of bridged lines on or
off, select Log Bridged Calls.
8. Press Change or OK to turn call history logging on or off.
9. Press Save.
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Call History
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Chapter 10: Getting your messages
Press the Message button to connect directly to your voicemail system.
The lighted Message button and a red light on the upper right-hand corner of your telephone
indicate when you have messages waiting. Your messages are an administered function. Contact
your system administrator with any questions.
Logging into your voice mail
1. To log in to your voice mail, press the Message button.
2. Follow the voice prompts from your voice mail system.
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Getting your messages
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Chapter 11: About Features
Your administrator may have set up your telephone so that it presents the Features as described in this
chapter together on one screen with your call appearances; if so, the features work as described in this
chapter, but they do not appear on a separate Features menu. You can use Send All Calls and Call Forward
to have your incoming calls sent to other numbers. When set to “on,” EC500 allows calls to your desk
phone to also be sent to your cell phone. Other features like Call Park, Call Pickup Extended, and Transfer
to Voicemail may be available on your Features menu. The particular features available to you depend
on what your administrator has assigned to your phone.
In addition to the Features menu, your administrator may also place selected features on softkeys on the
call appearance (Phone) screen. For more information about what features and options are available for
your extension, contact your system administrator.
Accessing the Features menu
From the Phone screen, scroll right to access the Features menu.
The icon next to a feature indicates the feature is available, the
icon next to a
feature indicates the feature is activated, and the
icon next to a feature indicates
the feature is not available. For models with LEDs, the LED next to the feature name
indicates if the feature is currently on or off. If the light is on, the feature is on.
To return to the main Phone screen, press Phone or scroll to the left. Scrolling right
displays the System Numbers menu screen; scrolling right again displays the Phone
screen.
Feature Table
Feature names are often abbreviated to fit your deskphone or button module display area. Use
this table as a cross-reference to standard feature names and their corresponding common
abbreviations. Depending on how your system is administered, not all features shown here
may be available to you. For detailed information about a feature, click its link in the Feature
Name column.
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About Features
Feature Name
Common Abbreviation
Autodialing a pre-assigned
number on page 32
Phone number or extension set up by your administrator
as an auto-dial number, followed by a telephone icon or
“Autodial”
Making an auto intercom call on
page 56
Auto Icom; Auto In
Setting up automatic call back on Auto Callback
page 56
Forwarding calls on page 37
Cfrwd or CFrwd with a third-party's extension if
applicable
Call Forwarding when your line is CFBDA
busy or if you don't answer on
page 57
Parking a call on page 58
Call park
Picking up a call from your pickup Call pickup
group on page 60
Blocking your extension from
displaying during calls on
page 57
CPN Block
Displaying your extension on
outgoing calls on page 58
CPN Unblock
Calling someone in your intercom Dial Icom
group on page 60
Picking up a call to another
extension on page 59
Dir Pickup
Configuring simultaneous ringing EC500
for multiple telephones
(EC500) on page 62
54
Excluding others from bridging
onto your call on page 42
Exclusion
Extending a call to your cell
phone (EC500) on page 63
Extend Call
Picking up a call to another call
pickup group on page 59
Ext Pickup
Tracing a malicious call on
page 60
MCT Act
Recording a call on page 61
Audix Record
Making a priority call on
page 61
Priority Call
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Monitoring other extensions at a glance
Feature Name
Common Abbreviation
Send All Calls on page 37
SendAllCalls, SAC, or SAC with a third-party's
extension, if applicable
Interrupting a call with a whisper
page on page 62
Whisper Act
Note:
If you have personalized labels for any of the features available to you, the personalized
label displays instead of the feature abbreviations shown here.
Monitoring other extensions at a glance
If your job requires that you cover or monitor phones for others, your system administrator may
set up “busy indicators” so that you can see whether an extension you cover is idle or busy
at a glance. Extensions you can monitor with busy indicators show the word “Busy” next to the
extension number.
1. From the Phone screen, use the right arrow key to scroll to the Features screen.
2. Press System Numbers to display the System Numbers menu.
3. If necessary, scroll to the line button for the extension you want to check. If that
extension is in use, the busy indicator displays next to the word Busy.
4. To call a monitored extension, scroll to the applicable line and press the line button
associated with that extension.
Assigning labels to pre-assigned (Autodial) numbers
Autodial numbers are frequently-called numbers in your office or organization, for example, a
Help desk number. Your system administrator sets up Autodial numbers, but you can assign
and edit their labels. The administrator might just allot a specific button to be an Autodial
number, but leave the number itself blank; in this case you can add the number yourself.
1. From the Phone screen, scroll right twice to display the System Numbers menu.
2. Scroll to the line to which you want to assign a label or number.
Some labels are not editable. If you can't scroll to a certain line or hear an error tone
when you press the line button, you cannot edit that label.
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About Features
3. Press Edit or the OK button.
4. Use the dialpad to enter the label text or the Autodial number.
5. Press Save.
Setting up automatic call back
When an extension you call is busy, use Automatic Call Back to receive a return call
automatically, as soon as that extension is free.
1. After calling an extension and while receiving a busy signal, scroll right from the
Phone screen to access the Features menu.
2. If necessary, scroll down to Auto Callback and press OK or just press the
corresponding line button.
3. When you hang up the callback call, the feature deactivates automatically.
Making an auto intercom call
Use the Auto-Intercom feature to call a specific extension or intercom group.
1. Before dialing, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Auto Icom and press OK or just press the corresponding
line button.
Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The
first number denotes the intercom group number for the Dial Intercom feature. The
next number denotes the extension your administrator has predefined as your
automatic intercom destination extension.
3. Press the number(s) that corresponds to the destination extension.
4. Press Enter or OK to activate the intercom call to that extension, where the call
appearance identifies the incoming call with your name followed by ICOM.
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Call Forwarding when your line is busy or if you don't answer
Call Forwarding when your line is busy or if you don't
answer
The Call Forward Busy/No Answer feature allows you to set a number to which your calls will be
forwarded when your line is busy or when you don't answer a call. You must enter the telephone
number where the calls will be forwarded each time you use this feature.
1. If your deskphone is a 9601, 9608 or 9620, from the Phone screen, scroll right to
access the Features menu.
2. Select CFrwdCall Fwd Busy/No Ans.
3. Enter the number you want to forward your calls to.
After you enter the forwarding number, you hear a confirmation tone.
4. Press OK to turn call forwarding off if it is already on.
Blocking your extension from displaying during calls
You can override the system (default) setting to display your extension on outgoing calls. Use
the Calling Party Number Blocking feature to prevent your number from displaying.
1. From the Phone screen, scroll right to access the Features menu.
2. Select CPN Block.
To stop calling party number blocking, see Displaying your extension on outgoing
calls on page 58.
3. Press OK.
4. Enter the extension number you do not want the called party to see.
5. Press Enter or OK to start calling party number blocking.
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About Features
Displaying your extension on outgoing calls
If you used the CPN Block feature to block your extension's display on calls you make, you
can change it back using CPN Unblock. CPN (Calling Party Number) Unblock lets parties you
call see your extension.
1. From the Phone screen, scroll right to access the Features menu.
2. Select CPN Unblock.
To set up calling party number blocking, see Blocking your extension from displaying
during calls on page 57.
3. Press OK.
4. Enter your extension number.
5. Press Enter or OK to stop calling party number blocking.
Parking a call
Use the Call Park feature to answer a held call at another extension if you are part of a
telephone coverage or hunt group. For example, if you need to go to another location to verify
some information, you can park your current call and answer it at another location within your
group.
1. During an active call, scroll right from the Phone screen to access the Features
menu.
2. If necessary, scroll down to Call Park and press OK or just press the corresponding
line button.
3. At the other telephone, press the Call Park line/feature button to unpark the call.
Unparking a call
Use the Call Unpark feature to release a call from the extension at which it was parked, when
the extension is part of a coverage or hunt group.
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Picking up a call to another extension
1. From the Phone screen, scroll right to access the Features menu.
2. If necessary, scroll down to Call Unpark and press OK or just press the
corresponding line button.
3. Enter the original extension from which the call was parked.
4. Press Enter or OK to release (unpark) the call.
Picking up a call to another extension
When your administrator has set up this feature, you can answer a call ringing at another
extension without having to be a member of a "pickup group."
1. Scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Directed Call Pickup and press OK or just press the
corresponding line button .
3. Answer the call as you normally would.
Picking up a call to another call pickup group
When your administrator has set up this feature, you can answer a call ringing at a phone in
a call pickup group other than your own.
1. Scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Extended Call Pickup and press OK or just press the
corresponding line button.
3. Answer the call as you normally would.
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About Features
Picking up a call from your pickup group
When your administrator has set up your phone as part of a "pickup group" use the Call Pickup
feature to answer any other phone in the group.
1. From the Phone screen, scroll right to access the Features menu.
2. If necessary, scroll down to Call Pickup and press OK or just press the
corresponding line button.
3. Answer the call as you normally would.
Calling someone in your intercom group
If your system administrator has set up an intercom group, you can call anyone in that group
by pressing a few numbers.
1. Before dialing, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Dial Icom and press OK or just press the corresponding
line button.
The intercom group number shows next to the Dial Intercom feature and the next
denotes the extension your administrator has predefined as your automatic
intercom destination extension.
3. Press the number(s) that corresponds to the destination extension.
4. Press Enter or OK to activate the intercom call to that extension, where the call
appearance identifies the incoming call with your name followed by ICOM.
Tracing a malicious call
Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious
calls and there is an attendant or controlling user to oversee the trace.
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Recording a call
1. During an active call, scroll right from the Phone screen to access the Features
menu.
2. If necessary, scroll down to MCT and the corresponding line button to start the trace.
An alerting tone and/or flashing LED signifies the trace is active. Hanging up
deactivates MCT.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace (MCT) Before using the MCT
feature, you must understand and comply with these laws.
Recording a call
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail
system. This feature is available only if your administrator has set up the feature on your
telephone.
1. During an active call, scroll right from the Phone screen to access the Features
menu.
2. If necessary, scroll down to OTR and press OK or just press the corresponding line
button to start recording the call.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can record telephone conversations. Before using the OTR
feature, you must understand and comply with these laws.
3. Hang up to stop recording.
Making a priority call
Use the Priority Calling feature to provide a special type of call alerting between internal
telephone users, including the attendant. The called party hears a distinctive ringing when the
calling party uses Priority Calling.
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About Features
1. Before dialing, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Priority Call and press OK or just press the
corresponding line button.
3. Enter the extension you want to call.
4. Press Enter or OK to immediately start dialing the priority call to that extension,
where the call appearance will show the incoming call as a priority call.
Interrupting a call with a whisper page
Use the Whisper Page feature to interrupt or “barge in” on another user's call and make an
announcement. This feature is unique because only the person on the paged extension can
hear the page. Other parties on the call cannot hear the page, and the person who makes the
page cannot hear anyone on the call. If the paged user has a display telephone, the paged
user can see your caller ID. For example, users A and B are on a call. You have an urgent
message for user A and make a whisper page. All three users hear the tone that signals the
page, but only user A hears the page itself. You cannot hear user B.
1. Scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Whisper Page and press OK or just press the
corresponding line button .
3. Enter the extension you want to call.
4. Press Enteror OK to immediately start dialing and deliver your message when the
person you called answers.
Configuring simultaneous ringing for multiple telephones
(EC500)
The EC500 feature allows you to have incoming calls to your desk phone ring on your office
telephone and your cell phone at the same time. This allows you to answer office calls while
you are away from your desk. The cell phone number is programmed by your system
administrator.
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Configuring simultaneous ringing for multiple telephones (EC500)
1. From the Phone screen, scroll right to access the Features menu.
2. Select EC 500.
3. Press OK to turn simultaneous ringing on or off.
Extending a call to your cell phone (EC500)
The Extend Call feature allows you to “extend” a call that is active on your office phone to your
cell phone using EC500 Extension to Cellular. This allows you to transfer an office call to your
cell phone and move away from your desk. This feature is programmed by your system
administrator.
Note:
Your system administrator sets the destination telephone number.
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About Features
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Chapter 12: Limited access during failover
One or more telephone system servers provide your phone with its connectivity, features, and functionality.
If a disconnect or switch from one server to another occurs, your phone goes into "failover" mode to keep it
operating while alternate server resources are established. Depending on the server your phone is on, a
Failover icon may appear on the top display line to notify you that failover is in effect.
Failover has different stages. For example, while your phone transitions to a new server it is in “limbo”
and functionality may be limited. Then when the alternate server is active, your phone assumes the
functionality available on that server, which may not be the same as your original server. When the original
server is restored, your phone transitions back (failback) and functionality may again be limited during the
transition. When your phone is back on the original server, normal functionality is restored. Failover and
failback are automatic; you have no control over failure mode.
Keep in mind that during failover certain features may not be available and telephone functionality may
be limited. Check the softkeys at the bottom of the display to determine the actions you can take during
failover; also try the Phone button to display the Home screen for possible actions.
Important:
Do not log your telephone off during failover or until normal service is restored on your original telephone
server. Logging off during failover, during transition to or from an alternate server, or while your phone is
active on an alternate server may cause your phone to become inoperable.
The following conditions apply when your telephone is in failover mode:
• Messages like “Acquiring service (if telephone registration hasn't completed)," “Link
recovery,”“Limited phone service,” and “Calls may be lost ” may inform you of a failover situation.
• If you are on a call when failover occurs, that call will remain active. You cannot initiate new calls
while your phone transitions to the alternate server.
• Certain softkeys may not display and their related functions may be unavailable until transition to the
alternate server is complete.
• Call connection may take longer than usual.
• During the transition to a new server, any active conference calls, call transfers, and held calls may be
dropped. Incoming calls may not reach you; such calls may go to voice mail.
• Emergency calls may or may not work, depending on the stage of failover and the functionality
available on the alternate server.
• Once the transition to a new server has occurred, bridged call appearances are available. Despite
a "Log Bridged Calls" option setting of yes, bridged calls are not logged during failover but are
available once the phone transitions to the alternate server.
• The Message Waiting Indicator is cleared, but voice mail may still be available if the voice mail server
to which calls are being sent is not in failover.
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Limited access during failover
• Once the transition to a new server has occurred, advanced features like Call Park/Unpark, Priority
Call, or Automatic Callback may be available. Favorite features are not available during failover but
should be available after transition to the alternate server, depending on your system's failover
structure.
• Autodial numbers are available on the System Numbers screen during failover.
• If your phone operates under the latest software, changes to Options & Settings can be made/
saved. Note that any new or changed settings for these options may not become effective until the
phone transitions to the alternate server or fails back to its original server.
• If your phone operates under the latest software, Contacts can be accessed and changed during
failover to the alternate server. However, contact changes and new entries are limited to no more
than 25 and only one change to a specific contact is allowed. Also, contact searches may be limited; in
this case the message “Limited Search results available” displays.
• Once the transition to a new server has occurred, if you are part of a corporate Directory or database,
access may be limited to local contacts only.
• You can press the Phone button to access Browser Web links/pages during failover (if normally
available), however, any “click to dial” links will not work until the phone transitions to the alternate
server.
• Transitions back to the normal server will restore all original functionality.
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Chapter 13: About locking and logging in to
and out of your telephone
Logging in and out maintains your preferences, call information, and options if you share a telephone with
other users. Lock your phone or log out to prevent unauthorized use of your telephone during an absence.
Logging in to your telephone extension
Log in from the initial screen when it prompts you for your Username. Depending on your
telephone system, certain telephones allow you to log in and use another person's phone as
a “visiting user.” When you are logged in to another phone as a visiting user, a preset timer
may terminate your login after a predetermined period of inactivity. When you log in to another
phone as a visiting user, your “home” phone becomes inactive for all but emergency calls and
displays a message indicating you are logged in at a different phone.
1. Enter the extension number your system administrator has assigned to you for login.
2. Scroll down to Password.
3. Enter the password your system administrator has assigned to you.
4. If your system is set up to allow visiting user privileges, use the right or left navigation
arrow to indicate whether you are this phone's primary user (Yes) or whether you
are a visiting user of this phone (No).
5. Press Enter or OK.
Locking and unlocking your telephone
Locking your phone when it is idle prevents it from being used to make a call, with the exception
of an emergency call. When locked, a padlock symbol displays and the only actions you can
take are to receive calls, make an emergency call, or unlock the phone. Locking your phone
does not log it out; you are still logged in but must enter your login password when you unlock
the phone. If you press a button that is not allowed on a locked phone, an error beep sounds.
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About locking and logging in to and out of your telephone
1. If the Phone screen is not displayed, press Phone. To lock the phone, be sure no
calls are in progress. Alternately, on the Feature menu, select Phone Lock.
Note:
Complete any active calls or other telephone functions before attempting to lock
the phone.
2. Press the Lock softkey.
3. To unlock your phone, press the Unlock softkey and enter the password you use
for telephone login.
Logging out of your telephone extension
1. Press Avaya Menu.
2. Scroll down and select Log Out.
3.
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Index
A
access
limited during failover ...........................................65
Active calls
directing to cell phone ..........................................63
Administrative messages
about ....................................................................13
AGC ............................................................................25
applications
contacts ................................................................43
audio path
on-hook ................................................................19
Auto intercom call .......................................................56
auto-answer ................................................................19
Autodialing
calling a person ....................................................32
setting up .............................................................55
automatic call back .....................................................56
Avaya Menu
about ....................................................................15
options .................................................................15
B
bridged call appearance
about ....................................................................41
joining ...................................................................41
Bridged Calls
answering .............................................................41
Bridging ......................................................................42
busy indicator .............................................................55
button click sounds
configuring ...........................................................23
Button labels
personalizing ........................................................20
Button labels, restoring to default labels ....................20
C
call ..............................................................................61
Call back .....................................................................56
call history log
about ....................................................................47
Call history, calling from ..............................................34
Call parking ................................................................58
Call pickup ..................................................................60
Call Timers
displaying .............................................................17
Call unparking ............................................................58
Call, Bridged
transferring to its voice mail .................................42
calling
using a click to dial link ........................................35
Calling a number
using Autodial ......................................................32
calling a person
from the contacts list ............................................33
using speed dial ...................................................32
calling intercom group ................................................60
calling using intercom .................................................60
Calling using intercom ................................................56
click to dial
making a call using ..............................................35
conference calls
about ....................................................................39
putting a call on hold ............................................40
setting up .............................................................39
Conference Calls
adding a person on hold ......................................39
dropping a person ................................................40
contacts
about ....................................................................43
adding from call history ........................................48
calling a person ....................................................33
deleting ................................................................45
editing ..................................................................45
searching .............................................................43
selecting ...............................................................43
Contacts
adding a new ........................................................44
coverage .....................................................................37
D
Dial intercom call ........................................................60
Dialing Options
setting ..................................................................19
Directed call pickup ....................................................59
Directory
searching .............................................................34
Directory, calling from .................................................34
Disconnects
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about ....................................................................65
display
adjusting contrast .................................................21
Display more ...............................................................11
E
EC500
Extend Call ...........................................................63
Edit dialing ............................................................19, 33
Emergency call ...........................................................31
error tones
turning off .............................................................23
Excluding others from bridging ...................................42
exclusion ....................................................................42
Extension
blocking display of ................................................57
unblocking display of ............................................58
F
failover ........................................................................65
Feature abbreviations .................................................53
Feature table ..............................................................53
Features
about ....................................................................53
accessing .............................................................53
forwarding
a call .....................................................................37
turning off .............................................................38
Forwarding
a call .....................................................................57
Forwarding calls
about ....................................................................37
H
L
Language
changing ..............................................................24
legal notices .................................................................2
Locking the phone ......................................................67
Logging in to your telephone ......................................67
logging in to your telephone extension .......................67
Logging out of your telephone extension ...................67
M
malicious call tracing ..................................................60
messages
getting ..................................................................51
Messages
about ....................................................................13
monitoring other extensions .......................................55
muting calls ................................................................28
N
Handset ......................................................................25
Headset ......................................................................25
History clearing all call entries ....................................48
History, calling from ....................................................34
History, of calls ...........................................................47
History, removing a call from ......................................48
History, turning off .......................................................49
History, viewing call details .........................................47
History, viewing for calls .............................................47
hold
conference calls ...................................................40
I
Icons in telephone display
70
about ....................................................................12
Incoming call
ignoring ................................................................28
incoming calls
directing to multiple telephones ...........................62
forwarding ............................................................37
sending to coverage .............................................37
transferring ...........................................................29
Incoming calls
answering .............................................................27
Incoming Calls
forwarding when busy or no answer ....................57
Intercom group ...........................................................60
navigation arrows
right and left .........................................................11
up and down .........................................................11
Network information
viewing .................................................................13
O
On-hook dialing ..........................................................19
Options & Settings
about ....................................................................15
changing language ...............................................24
changing ring pattern ...........................................22
configuring visual alerts .......................................18
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go to phone screen on ringing .............................17
phone screen on calling .......................................16
redial settings .......................................................18
Setting Autodial numbers .....................................55
setting call pickup ring tone ..................................22
Setting dialing options ..........................................19
Setting speed dial numbers .................................20
Options & Settingscall history .....................................49
outgoing calls
making a call ........................................................31
making a call on a bridged line ............................42
redialing a number ...............................................32
Outgoing Calls
blocking extension display ...................................57
edit dialing a number ............................................33
unblocking extension display ...............................58
P
page ...........................................................................62
Parking calls ...............................................................58
Phone Screen on ringing
setting ..................................................................17
Phone Screen Options on calling
setting ..................................................................16
Phone Settings
about ....................................................................15
Picking up calls .....................................................59, 60
Presence Icons ...........................................................12
Priority Call .................................................................61
problems with telephone ............................................65
R
recording a call ...........................................................61
redial ...........................................................................32
redial options
setting ..................................................................18
Ring Pattern
changing ..............................................................22
Ring tone
setting for call pickup ...........................................22
S
scrolling and navigation
about ....................................................................11
SENDALL ...................................................................37
Speaker ......................................................................25
speed dialing
calling a person ....................................................32
Speed Dialing
setting up .............................................................20
T
Telephone display icons
about ....................................................................12
Telephone stand
about ....................................................................13
Time format ................................................................24
tracing calls ...........................................................60, 61
Transfer ......................................................................29
U
Unlocking the phone ...................................................67
Unparking calls ...........................................................58
V
Visiting user, logging in as ..........................................67
Visual Alerts
configuring ...........................................................18
voice mail
sending an incoming call ......................................27
Voice mail
logging in ..............................................................51
Voice Mail, transferring bridged call to .......................42
W
Whisper page .............................................................62
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