Release Note for RealShot Manager Advanced v1.6.3 (English)

Release Note for RealShot Manager Advanced v1.6.3 (English)
Intelligent
Monitoring
Software
Release Note
Software Version 1.6.3
RealShot Manager Advanced / Lite
Revision 1 (Last Modified: October, 10, 2013)
© 2013 Sony Corporation
RealShot Manager Advanced / Lite V1.6.3 Release Note
Copyright Notice
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in whole or in part, without prior written approval from Sony Corporation. SONY
CORPORATION PROVIDES NO WARRANTY WITH REGARD TO THIS DOCUMENT OR
INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY
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INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, WHETHER BASED ON
TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH
THIS DOCUMENT OR INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
Sony Corporation reserves the right to make any modification to this document or the
information contained herein at any time without notice.
Trademarks
Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries."
Intel, Pentium, Xeon and Intel Core are registered trademarks of Intel Corporation.
Java and all Java-based marks are trademarks or registered trademarks of Sun
Microsystems, Inc.
Please refer to Copyright.pdf of Copyright directory about others.
Moreover, all other brands and product names are trademarks or registered trademarks of
their respective owners.
® and ™ are not used in the text.
RealShot Manager Advanced / Lite V1.6.3 Release Note
Index
1 Features of RealShot Manager Advanced .............................................................................. 1
1-1 Additional features by V1.6.3 ........................................................................................... 1
1-1-1 Support for Additional Cameras ............................................................................... 1
1-1-2 Support of the operation in Windows Server 2012 ................................................... 1
1-1-3 Camera Function Restriction Removal ..................................................................... 1
1-1-4 Improvement in Search Window ............................................................................... 1
1-1-5 Support of 4-Digit Camera ID in RM-NS1000 ......................................................... 2
1-1-6 Support of ONVIF Camera Pan Tilt Speed Configuration ...................................... 2
1-2 Available Platform ............................................................................................................ 2
1-2-1 Supported OS ............................................................................................................. 2
1-2-2 Required Environments ............................................................................................ 3
1-2-3 Verified PC ................................................................................................................. 4
1-2-4 Supported Camera Information (firmware version information) ............................ 5
1-2-5 Software Release Version Table ...............................................................................11
2 Important Notice ................................................................................................................... 13
2-1 Installation: Setting ....................................................................................................... 13
2-2 Main Screen: Monitoring................................................................................................ 14
2-3 Device Configuration ...................................................................................................... 14
2-4 Layout Configuration ..................................................................................................... 16
2-5 Log Window .................................................................................................................... 16
2-6 Others ............................................................................................................................. 16
3 Notes ...................................................................................................................................... 17
3-1 Installation and system setting ..................................................................................... 17
3-2 Main Screen: Monitoring................................................................................................ 17
3-3 Device Configuration ...................................................................................................... 18
3-4 Server Configuration ...................................................................................................... 24
3-5 Search Window ............................................................................................................... 24
3-6 User Setting .................................................................................................................... 24
3-7 Others ............................................................................................................................. 24
4 Limitations ............................................................................................................................ 27
4-1 Resolved Limitations in V1.6.3 ...................................................................................... 27
4-2 Known Limitations ......................................................................................................... 27
4-2-1 Installation ............................................................................................................... 27
4-2-2 Main Screen: Search for and play back recorded images....................................... 28
4-2-3 Main Screen: Monitoring ......................................................................................... 28
4-2-4 Analog Camera Operation ....................................................................................... 30
RealShot Manager Advanced / Lite V1.6.3 Release Note
4-2-5 Alarm History .......................................................................................................... 31
4-2-6 Search Window: Playback ....................................................................................... 31
4-2-7 Device Registration .................................................................................................. 32
4-2-8 Device Configuration ............................................................................................... 32
4-2-9 Action Configuration ................................................................................................ 34
4-2-10 Schedule Configuration ......................................................................................... 34
4-2-11 User Configuration ................................................................................................ 36
4-2-12 Others ..................................................................................................................... 36
5 Appendix ................................................................................................................................ 38
5-1 Histories of additional features ..................................................................................... 38
5-1-1 Additional features by V1.6.2 .................................................................................. 38
5-1-2 Additional features by V1.6.1 .................................................................................. 38
5-1-3 Additional features by V1.6.0 .................................................................................. 40
5-1-4 Additional features by V1.5.1 .................................................................................. 42
5-1-5 Additional features by V1.5.0 .................................................................................. 44
5-1-6 Additional features by V1.4.7 .................................................................................. 44
5-1-7 Additional features by V1.4.6 .................................................................................. 44
5-1-8 Additional features by V1.4.5 .................................................................................. 45
5-1-9 Additional features by V1.4.4 .................................................................................. 45
5-1-10 Additional features by V1.4.3 ................................................................................ 45
5-1-11 Additional features by V1.4.2 ................................................................................ 46
5-1-12 Additional features by V1.4.0 ................................................................................ 47
5-1-13 Additional features by V1.3.3 ................................................................................ 47
5-1-14 Additional features by V1.3.2 ................................................................................ 48
5-1-15 Additional features by V1.3.1 ................................................................................ 48
5-1-16 Additional features by V1.3.0 ................................................................................ 50
5-1-17 Additional features by V1.2.0 ................................................................................ 52
5-1-18 Additional features by V1.1.2 ................................................................................ 53
5-1-19 Additional features by V1.1.1 ................................................................................ 54
5-1-20 Additional features by V1.1.0 ................................................................................ 55
5-2 Histories of resolved limitations .................................................................................... 58
5-2-1 Resolved Limitations in V1.6.2 ............................................................................... 58
5-2-2 Resolved Limitations in V1.6.1 ............................................................................... 58
5-2-3 Resolved Limitations in V1.6.0 ............................................................................... 59
5-2-4 Resolved Limitations in V1.5.1 ............................................................................... 60
5-2-5 Resolved Limitations in V1.5.0 ............................................................................... 61
5-2-6 Resolved Limitations in V1.4.7 ............................................................................... 61
5-2-7 Resolved Limitations in V1.4.6 ............................................................................... 62
5-2-8 Resolved Limitations in V1.4.5 ............................................................................... 62
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-2-9 Resolved Limitations in V1.4.4 ............................................................................... 62
5-2-10 Resolved Limitations in V1.4.0 ............................................................................. 63
5-2-11 Resolved Limitations in V1.3.3.............................................................................. 64
5-2-12 Resolved Limitations in V1.3.2 ............................................................................. 64
5-2-13 Resolved Limitations in V1.3.1 ............................................................................. 65
5-2-14 Resolved Limitations in V1.3.0 ............................................................................. 66
5-2-15 Resolved Limitations in V1.2.0 ............................................................................. 67
5-2-16 Resolved Limitations in V1.1.2 ............................................................................. 67
5-2-17 Resolved Limitations in V1.1.1 ............................................................................. 68
5-2-18 Resolved Limitations in V1.1.0 ............................................................................. 71
RealShot Manager Advanced / Lite V1.6.3 Release Note
1 Features of RealShot Manager Advanced
1-1 Additional features by V1.6.3
1-1-1 Support for Additional Cameras
Support is now provided for the following network cameras. (R295, R402,
R407)
SNC-CX600W
SNC-WR630
SNC-WR632
SNC-VM602
SNC-VM632
SNC-EB600
SNC-EB600B
SNC-EB630
SNC-EB630B
SNC-EM600
SNC-EM601
SNC-EM630
SNC-EM631
SNC-EM632R
SNC-EM602R
Note
Support for models whose release post-dates release of this software is based
on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 Supported Camera
Information (firmware version information)”.
1-1-2 Support of the operation in Windows Server 2012
Support is now provided for using RealShot Manager Advanced in Windows
Server 2012 Datacenter, Standard and Essentials. (R399)
1-1-3 Camera Function Restriction Removal
For the following cameras, VMF (Recorder) can be used now even in the case
of multiple instance video settings. (R381)
SNC-CH120
SNC-CH160
SNC-DH120
SNC-DH120T
SNC-DH160
SNC-CH220
SNC-CH260
SNC-DH220
SNC-DH220T
SNC-DH260
SNC-ER580
SNC-EP580
SNC-ER550
SNC-EP550
SNC-ER520
SNC-ER521
SNC-EP520
SNC-EP521
SNC-CH110
SNC-DH110
SNC-DH110T
SNC-CH210
SNC-DH210
SNC-DH210T
SNC-EM520
SNC-EM521
SNC-EB520
SNC-ER585
SNC-ER585H
1-1-4 Improvement in Search Window
Unexpected record loss due to video loss can be differentiated by its color
(record loss is shown in gray) from normal record in the timeline of search
-1-
RealShot Manager Advanced / Lite V1.6.3 Release Note
window. (R404)
1-1-5 Support of 4-Digit Camera ID in RM-NS1000
The system can handle the case when up to 4-digit camera id is specified in
RM-NS1000. (R400)
Note
The firmware for RM-NS1000 needs to be upgraded to 1.10 or higher.
1-1-6 Support of ONVIF Camera Pan Tilt Speed Configuration
If the ONVIF camera should support PTZ features, the support of its pan tilt
speed configuration is now available.
1-2 Available Platform
1-2-1 Supported OS
• Confirming the operation by following OS.(‘*’ indicates “the 32-bit version
is only supported”)
RealShot Manager Advanced/Lite – Server:
Windows 8 Pro
Windows 8 Enterprise
Windows 7 Professional
Windows 7 Enterprise
Windows Vista Business Service Pack 2 *
Windows Vista Enterprise Service Pack 2 *
Windows XP Professional Service Pack 3 *
Windows Server 2003 Standard Service Pack 2 *
Windows Server 2008 Standard Service Pack 2 *
Windows Server 2008 R2 Standard
Windows Server 2012 Datacenter
Windows Server 2012 Standard
Windows Server 2012 Essentials
RealShot Manager Advanced – Client:
Windows 8 Pro
Windows 8 Enterprise
Windows 7 Professional
-2-
RealShot Manager Advanced / Lite V1.6.3 Release Note
Windows 7 Enterprise
Windows Vista Business Service Pack 2 *
Windows Vista Enterprise Service Pack 2 *
Windows XP Professional Service Pack 3 *
Note
・
In the case of Server OS, such as Windows 2003 Server, Windows Server
2008 and Windows Server 2012, processing for background jobs are
prioritized than application programs with initial setting of OS, so
performance of RealShot Manager might be more reduced than the case of
using Windows XP. In this case, it might be improved by tuning up or
changing setup for OS, etc.
・
RealShot Manager Advanced is also evaluated in Active Directory
environment. But a linkage with user management function of Active
Directory is not supported.
1-2-2 Required Environments
Processor
Intel Core 2 Duo 2GHz or higher. (Only Intel-made
CPUs are available for RealShot Manager Advanced)
・
Memory
1GB or more (2GB or more is recommended)
Network interface
100BASE-TX or higher
Video card
1024 x 768 pixel (16 / 24- bit color) or higher
Direct2D was verified under following environment. It may be unstable if
other environment is used for Direct2D.
OS
Windows 7 Professional (64bit)
Processor
Intel Core i7 3770 3.4GHz
Memory
4GB or more
Graphic board
AMD Radeon HD 6570 (Video memory: 1GB)
Driver version: 8.01.01.1162
<Verified model> ASUS EAH6570/DI/1GD3(LP)
NVIDIA GeForce GT 640 (Video memory: 1GB)
Driver version: 306.97
<Verified model> ASUS GT640-1GD3-L
・
ONVIF Profile S devices were verified under the following environment. The
-3-
RealShot Manager Advanced / Lite V1.6.3 Release Note
performance might be unstable if lower-spec PC environment is used.
OS
Windows 7 Professional (64bit)
Processor
Intel Core i7 2600 3.40GHz
Memory
8GB or more
1-2-3 Verified PC
We have verified that RealShot Manager Advanced works normally using
following PC (‘x’ means verified type).
Vendor
Model
Spec.
HP
Pavilion e9190
CPU: Intel Core i7-920 2.66GHz
Server
Client
x
x
Memory: 3GB
HDD: 640GB (SATA)
Network: Intel 82567 Gigabit Ethernet
xw4400
CPU: Intel Core 2 Duo 2.66GHz
x
Memory: 1GB
HDD: SATA 80GB
Network: Broadcom 5755 NetXtreme Gigabit Ethernet
Dell
PowerEdge
CPU: Quad Core Intel Xeon X3210 2.13GHz
R200
Memory: 2GB
x
HDD: 500GBx2 (SATA) RAID-0
Network: Broadcom NetXtreme 57xx Gigabit
PowerEdge
CPU: Quad Core Xeon X3470 2.93GHz
T310
Memory: 4GB
x
HDD: 160GB (SATA)
Network: Broadcom NetXtreme 57xx Gigabit
Precision 390
CPU: Quad Core Xeon355 2.66GHz
x
x
x
x
Memory: 2GB
HDD: 146GB (SAS)
Network: Broadcom NetXtreme 57xx Gigabit
Precision T1500
CPU: Intel Core i7 2.93GHz
Memory: 4GB
HDD: 80GB (SATA)
Network: Broadcom 57780 Gigabit
-4-
RealShot Manager Advanced / Lite V1.6.3 Release Note
OptiPlex 745
CPU: Intel Core 2 Duo 2.13GHz
x
Memory: 1GB
HDD: 160GB (SATA)
Network: Broadcom NetXtreme 57xx Gigabit
OptiPlex 745
CPU: Intel Core 2 Duo 2.66GHz
x
Memory: 1GB
HDD: 250GB (SATA)
Network: Broadcom 100/1000 Ethernet
OptiPlex 755
CPU: Intel Core 2 Quad 2.66GHz
x
Memory: 1GB
HDD: 250GB (SATA)
Network: Broadcom NetXtreme 57xx Gigabit
OptiPlex 755
CPU: Intel Core 2 Duo E6550 2.33GHz
x
Memory: 2GB
HDD: 320GB (SATA)
Network: Intel 82566 Family Gigabit Ethernet
OptiPlex 780
CPU: Intel Core 2 Duo E8400 3.00GHz
x
Memory: 2GB
HDD: 250G
Network: Intel 82567LM-3 Gigabit Ethernet
Vostro 410
CPU: Intel Core 2 Quad Q9450 2.66GHz
Memory: 2GB
HDD: 320GB (SATA)
Network: Realtek RTL8168C/8111C Family PCI-E
Gigabit
1-2-4 Supported Camera Information (firmware version information)
Sony
Camera Model Name
Camera Firmware Version
SNC-CH110
v1.79 or higher
SNC-CH115
v1.79 or higher
SNC-CH120
v1.79 or higher
SNC-CH135
v1.79 or higher
SNC-CH140
v1.79 or higher
SNC-CH160
v1.79 or higher
SNC-CH180
v1.79 or higher
-5-
x
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-CH210
v1.79 or higher
SNC-CH220
v1.79 or higher
SNC-CH240
v1.79 or higher
SNC-CH260
v1.79 or higher
SNC-CH280
v1.79 or higher
SNC-CM120
v1.11 or higher
SNC-CS3
v1.08 or higher
SNC-CS10
v1.06 or higher
SNC-CS11
v1.06 or higher
SNC-CS20
v1.11 or higher
SNC-CS50
v2.33 or higher
SNC-CX600W
v1.7.0 or higher
SNC-DF40
v1.18 or higher
SNC-DF50
v1.23 or higher
SNC-DF70
v1.18 or higher
SNC-DF80
v1.23 or higher
SNC-DF85
v1.23 or higher
SNC-DH110
v1.79 or higher
SNC-DH110T
v1.79 or higher
SNC-DH120
v1.79 or higher
SNC-DH120T
v1.79 or higher
SNC-DH140
v1.79 or higher
SNC-DH140T
v1.79 or higher
SNC-DH160
v1.79 or higher
SNC-DH180
v1.79 or higher
SNC-DH210
v1.79 or higher
SNC-DH210T
v1.79 or higher
SNC-DH220
v1.79 or higher
SNC-DH220T
v1.79 or higher
SNC-DH240
v1.79 or higher
SNC-DH240T
v1.79 or higher
SNC-DH260
v1.79 or higher
SNC-DH280
v1.79 or higher
SNC-DM110
v1.11 or higher
SNC-DM160
v1.11 or higher
-6-
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-DS10
v1.11 or higher
SNC-DS60
v1.11 or higher
SNC-EB600
v1.6.0 or higher
SNC-EB600B
v1.9.0 or higher
SNC-EB630
v1.6.0 or higher
SNC-EB630B
v1.7.0 or higher
SNC-EP520
v1.78 or higher
SNC-EP521
v1.78 or higher
SNC-EP580
v1.78 or higher
SNC-EP550
v1.78 or higher
SNC-ER520
v1.78 or higher
SNC-ER521
v1.78 or higher
SNC-ER580
v1.78 or higher
SNC-ER585
v1.78 or higher
SNC-ER585H
v1.78 or higher
SNC-ER550
v1.78 or higher
SNC-EB520
v1.79 or higher
SNC-EM520
v1.79 or higher
SNC-EM521
v1.79 or higher
SNC-EM600
v1.6.0 or higher
SNC-EM601
v1.6.0 or higher
SNC-EM630
v1.6.0 or higher
SNC-EM631
v1.6.0 or higher
SNC-EM602R
v1.8.0 or higher
SNC-EM632R
v1.8.0 or higher
SNC-P1
v1.30 or higher
SNC-P5
v1.30 or higher
SNC-RH124
v1.79 or higher
SNC-RH164
v1.79 or higher
SNC-RS44
v1.79 or higher
SNC-RS46
v1.79 or higher
SNC-RS84
v1.79 or higher
SNC-RS86
v1.79 or higher
SNC-RX530
v3.13/2.43 or higher
SNC-RX550
v3.13/2.43 or higher
-7-
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-RX570
v3.13/2.43 or higher
SNC-RZ25
v1.40 or higher
SNC-RZ30
v3.14/2.24 or higher
SNC-RZ50
v2.43 or higher
SNC-VB600
v1.8.0 or higher
SNC-VB600B
v1.8.0 or higher
SNC-VB630
v1.8.0 or higher
SNC-VM600
v1.8.0 or higher
SNC-VM600B
v1.8.0 or higher
SNC-VM601
v1.8.0 or higher
SNC-VM601B
v1.8.0 or higher
SNC-VM602R
v1.8.0 or higher
SNC-VM630
v1.8.0 or higher
SNC-VM631
v1.8.0 or higher
SNC-VM632R
v1.8.0 or higher
SNC-WR630
NA (*1)
SNC-WR632
NA (*1)
SNC-Z20
v1.06 or higher
SNC-ZB550
v1.79 or higher
SNC-ZM550
v1.79 or higher
SNC-ZM551
v1.79 or higher
SNC-ZP550
v1.78 or higher
SNC-ZR550
v1.78 or higher
SNT-EP104
v1.79 or higher
SNT-EP154
v1.79 or higher
SNT-EX101
v1.79 or higher
SNT-EX101E
v1.79 or higher
SNT-EX104
v1.79 or higher
SNT-EX154
v1.79 or higher
SNT-V704
v2.16 or higher
*1 The firmware version is not fixed yet at the time of this software
release.
Axis
Camera Model Name
Camera Firmware Version
-8-
RealShot Manager Advanced / Lite V1.6.3 Release Note
Axis 206
v4.40
Axis 207
v4.40
Axis 207W
v4.40.1
Axis 210
v4.40
Axis 210A
v4.40.1
Axis 211
v4.40
Axis 211A
v4.30
Axis 221
v4.45
Axis 209FD
v4.47
Axis 209FD-R
v4.47
Axis 209MFD
v4.47
Axis 209MFD-R
v4.47
Axis 216FD
v4.40.1
Axis 216FD-V
v4.40.1
Axis 216MFD
v4.47
Axis 216MFD-V
v4.47
Axis 225FD
v4.45
Axis P3301 (*1)
v5.01
Axis P3301-V (*1)
v5.01
Axis 212PTZ
v4.40
Axis 213PTZ with CM
v4.35
Axis 214PTZ
v4.40
Axis 215PTZ
v4.40
Axis 232D+
v4.41
Axis 233D
v4.48.1
Axis 241Q
v4.30
Axis 241QA
v4.30
Axis 241S
v4.40
Axis 243Q Blade
v4.45
Axis 243SA
v4.45
Axis 247S
v4.45
Axis Q7401 (*1)
v5.01
Axis Q7406 (*1)
v5.01
*1 Supports only JPEG codec.
-9-
RealShot Manager Advanced / Lite V1.6.3 Release Note
IQinVision
Camera Model Name
Camera Firmware Version
IQeye510
v2.8/6(080313)
IQeye511
v2.8/6(080313)
IQeye702
v2.8/6(080313)
IQeye703
v3.0/2(090521)
IQeye705
v3.0/2(090521)
IQeye711
v3.0/2(090521)
IQeye752
v3.0/2(090521)
IQeye753
v3.0/2(090521)
IQeye755
v3.0/2(090521)
- 10 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
1-2-5 Software Release Version Table
RealShot Manager
Media File Player
Lite
Advanced Server
Advanced Client
V1.0.0
N/A
N/A
1.0.0.16
V1.0.1
N/A
N/A
1.0.1.4
V1.0.2
N/A
1.0.2.4
1.0.2.4
1.2.0.11
V1.0.3
N/A
1.0.3.1
1.0.3.1
1.2.0.11
V1.0.4
N/A
1.0.4.8
V1.1.0
N/A
1.1.0.19
1.1.0.19
1.2.2.4
V1.1.1
N/A
1.1.1.7
1.1.1.7
1.2.3.0
V1.1.2
N/A
1.1.2.7
1.1.2.7
1.3.0.4
V1.2.0
N/A
1.2.0.2
1.2.0.2
1.3.0.4
V1.3.0
1.3.0.7
N/A
1.3.0.7
1.3.0.4
V1.3.1
1.3.1.2
1.3.1.2
1.3.1.2
1.3.0.4
V1.3.2
1.3.2.4
1.3.2.4
1.3.2.4
1.3.1.1
V1.3.3
1.3.3.0
1.3.3.0
1.3.3.0
1.3.1.1
V1.4.0
1.4.0.8
1.4.0.8
1.4.0.8
1.4.0.2
V1.4.1
N/A
N/A
1.4.1.4
1.4.0.2
V1.4.2
1.4.2.4
1.4.2.4
1.4.2.4
1.4.1.0
V1.4.3
N/A
N/A
1.4.3.4
1.4.1.0
V1.4.4
1.4.4.7
1.4.4.7
1.4.4.7
1.4.2.2
V1.4.5
1.4.5.3
1.4.5.3
1.4.5.3
1.4.2.2
V1.4.6
1.4.5.3
1.4.5.3
1.4.6.13
1.4.2.2
V1.5.0
1.4.5.3
1.4.5.3
1.5.0.7
1.5.0.3
V1.5.1
1.5.1.10
1.5.1.10
1.5.1.10
1.5.1.6
V1.6.0
1.6.0.792
1.6.0.792
1.6.0.792
1.6.0.19
V1.6.1
1.6.1.237
1.6.1.237
1.6.1.237
1.6.1.2
V1.6.2
1.6.2.82
1.6.2.82
1.6.2.82
1.6.2.0
V1.6.3
1.6.3.268
1.6.3.268
1.6.3.268
1.6.3.3
1.0.4.8
- 11 -
1.2.0.7
1.2.0.9
1.2.1.5
RealShot Manager Advanced / Lite V1.6.3 Release Note
Note
Please refer to the material in the following link for detailed information about the
version combination of recorder (Server/Client)/ Tool used in operation confirmation.
※http://www.sony.net/Products/IPELA/RSM/
However, when changing some configurations, to avoid an incompatibility, it must be
done on the Server or the Client written in same line of the list above.
- 12 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
2 Important Notice
In the descriptions below, items with [S] are only for servers (Advanced server and Lite
server), items with [C] for NSR and clients of RealShot Manager Advanced and items with
[S/C] are for both servers and clients.
2-1 Installation: Setting
•
[C] In case of connecting RealShot Manager Advanced client to NSR-500/1000 series,
please refer to the following manuals and make a network interface settings properly,
otherwise the client may not be connected to NSR-500/1000 series with the error
message like “Cannot access from this network. Confirm connection permissions for
remote clients on the server side.”
- User’s Guide of NSR-500/1000 Series
- User’s Guide of RealShot Manager Advanced.
•
[S] When a RealShot Manager Advanced (Server) or a RealShot Manager Advanced
(Client) is installed on a PC in which the Windows Firewall is configured,
communication between servers or between client and server is not sometimes
established.
To avoid this, it is necessary to allow a connection of TCP port 8081, 8082,
8083, and 8084 by the setting of Windows Firewall in the PC. When the above port
numbers are changed from default with the port number configuration option, set the
firewall so as to allow the changed port numbers as well.
•
[S] When “Camera Auto Registration” is executed, RealShot Manager Advanced detects
camera(s) on the same network and automatically registers it. Please note that its IP
address and the port number are changed accordingly.
•
[S/C] To run the RealShot Manager Advanced, it is necessary to logon the Windows
with the administrator account.
•
[S/C] When using the second monitor, be sure to configure the second monitor setting
on the Windows as follows. That is, the monitor icon 2 should be located on the right of
the monitor icon 1.
In addition, when the display resolution is changed on the Windows, be sure to restart
the application. If you change the display resolution on the windows while the
application starts running, and does not restart, the setting is not enabled for the
second monitor.
- 13 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[C] The problem with the Master/Slave configurations
When changing the server name in connection with the client, the name just before
changing appears in the tree in the Configuration screen of the client.
Be sure to again log on from the client after changing the server name.
•
[S] When upgrading the RealShot Manager Advanced (Server), there are infrequent
cases where upgrading fails. It happens when the server module cannot stop due to
overloaded PC server. In this case, restart your PC and then perform an installation
work. (V11R:455)
•
[S] Some frames might be lost during recording by RealShot Manager
Advanced
Server in case of the system setting, like number of connected cameras, resolution or
frame rates of them, requires much higher performance than that the machine has.
Please prepare a PC with proper spec for the system usage. (V11R:497)
2-2 Main Screen: Monitoring
•
[S/C] You can use a remote controller pan, tilt, and zoom operations for cameras.
- This unit supports IP Desktop USB controllers from CH Products. Other remote
controllers are not supported.
•
[S/C] The DIRECT PTZ function is not supported on camera servers SNT-EX/EP series
connected to analog cameras. To achieve this function, use the buttons in the Camera
Control pane or the remote controller. (V11N:401)
•
[S/C] The DIRECT PTZ function is not supported on AXIS video servers or PTZ
cameras. To achieve this function, use the buttons in the Camera Control pane or the
remote controller. (V11N:400)
2-3 Device Configuration
This section describes precautions on use of camera or setting. For other restrictions or
precautions, refer to the User’s guide or release note for the camera.
•
When using the following network cameras with firmware V1.20 or later, use the
RealShot Manager Advanced /Lite V1.3.2 or later. Otherwise, monitoring and recording
may stop. (V13R:639)
- 14 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-RH series
SNC-RS series
•
[S/C] There are some restrictions when H.264 is selected for the cameras below:
SNC-CS50, SNC-DF50, SNC-DF80, SNC-DF85,
SNC-RX530, SNC-RX550, SNC-RX570, SNC-RZ50
 Another codec cannot be selected at the same time.
 VMD(Camera) and VMF function does not work despite those settings are available
in the [VMD] tab of the configuration screen. Please use the VMD(Recorder) when
H.264 is selected.
 The image size of more than QVGA(320x240) is selected, the maximum frame rate
is limited at the transmission side as follows:
•
NTSC:
10 fps or less
PAL:
8 fps or less
[S/C] If the cameras mentioned below uses the MPEG4 codec with the image size of
more than 384x288, the maximum frame rate is limited at transmission side.
(V11N:59)
SNC-CS50, SNC-DF50/DF80/DF85, SNC-RX530/RX550/RX570, SNC-RZ50

15(NTSC)/20(PAL) fps or less with the stabilizer set to on

20(NTSC)/16(PAL) fps or less when the dual codec including JPEG and anything
is selected, or while the motion detection is working
•
[S/C] When you want to select the image size of more than 4CIF on the SNC-DF85,
the firmware version of the camera should be V1.20 or higher. If the former version, do
not select 4CIF in the image size setting. (V11R:37)
•
[S/C] With regard to the SNT-EX154, audio data of channel 1 only is output through
CH1 AUDIO OUT connector of the SNT-EX154. (V11R:491)
•
[S/C] I/O pins of the SNT-EX series are shared with all the video channels. It is possible
for the channel 1 to use all the I/O pins, or for each channel to use each pin one by one.
If the output pins are shared with two or more video channels, there may be some
inconsistencies occurring. To work around this, it is recommended to assign output pins
to any one of the channels.
(V11N:284)
- 15 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
2-4 Layout Configuration
•
[S/C] In case of creating a new layout tour, please enable the check box of “Show on
Main Window” so that the created tour is shown in the layout list of Main screen.
•
[S/C] In the Layout Configuration, "Scale to Monitor Frame" setting is checked as the
default at the Option tab of the monitor frame setting. This function scales the camera
images to the monitor frame size. However, if this setting is unchecked, the frame rate
of the monitor display is improved about 3 to 6 frames per each monitor of the 4x4
display layout. So, if the scaling the camera images is not required, unchecking the
"Scale to Monitor Frame" is recommended.
2-5 Log Window
•
[C] Alarm information is reported to client, but the logging of that is recorded to server
side.
Therefore it is necessary to confirm the alarm log with specifying the server if
needed
2-6 Others
•
[S] In RealShot Manager Advanced, the server function other than the GUI function is
separately started as a Windows service program.
Therefore the server function such
as recording images from cameras continues to work even if the window of GUI is
quitted.
•
[S] When shutting down a server, to stop services safely, it might take several minutes.
- 16 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
3 Notes
3-1 Installation and system setting
•
[S/C] Please make sure to synchronize times of the server and cameras with a NTP
server when you use Edge Storage function.
•
[S] Image packets might be lost when network load is high, because Edge Storage
function works on RTP/UDP protocol.
•
[C] The installer obtained from the support website of RealShot Manager Advanced can
be used to install RealShot Manager Advanced (Server) / RealShot Manager Lite and
RealShot Manager Advanced (Client). The installer downloaded from the support
website of NSR can be used to install RealShot Manager Advanced (Client) only. In the
case of RealShot Manager Advanced (Client) upgrade, to avoid potential problems,
please upgrade with installer obtained from the same website as that in previous
installation or upgrade.
3-2 Main Screen: Monitoring
•
[S/C] When monitoring or playback using Direct2D, 5 monitor frames is are upper limit.
If current layout (including the 2nd monitor) is composed of more than 5 monitor
frames, Direct2D shall be disabled automatically. Although the monitoring or playback
might not be smooth at the point of Direct2D mode transition, such transition has no
influence on recording.
•
[S] Do not monitor camera images by a browser while Edge Storage function is active
because fetching the images from the camera cannot work correctly in such a situation.
•
[S/C] If you use Direct2D on a PC which does not meet the described "Required
Environments", it may occur some malfunctions like below:
- It fails to play images from the alarm history.
- The display is distracted by switching the layout to 1×1 view.
- The application terminates abnormally during a layout tour.
It is necessary to use a PC which satisfies the requirement to avoid the disorder.
(V16R:190, V16R:193, V16R:194)
•
[S/C] The VMF detection frame is shifted from its expected position, if the VMF
package which was used during recording does not exist in playing back the recorded
- 17 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
image. (V11R:712)
•
[S/C] With the Audio Upload function, multiple audio streams cannot be uploaded to a
camera at a time.(VT3:1080)
•
[S] In case of using multiprocessor CPU such as Quad Core, the slow response of GUI
might be occurred as the fragmentation of the disk increased. In that case, please use
the defrag tool of Windows OS to decrease the fragmentation. An enough disk free
space is required for the defrag tool. Please free up disk space (*) by changing the
configuration of the data overwrite function or the data clean up function. We will
recommend to execute the defrag tool periodically to prevent the fragmentation.
(VT3:846)
* The disk free space of 15% or more is recommended by Windows.
•
[S]The problem that rendering is not updated for several seconds when the write load
to the HDD is increased. It may happen depending on the server the RealShot Manager
Advanced is running.
In order to reduce the write load, the recording storage should
be specified to other HDD, or to the separate partition after partitioned.
To add new storage, configure the settings under [Storage] tab of Sever Configuration
screen in the Configuration window. (V11R:8)
3-3 Device Configuration
•
[S/C] If the codec of [Schedule Record], [Event/Alarm Record], and [Monitoring] are set
to JPEG, the framerate can be set to different value. At that time, if the framerate for
[Schedule Record] or [Event/Alarm Record] is specified to a value lower than the
framerate of received stream (*1), the specified framerate may not be achieved in JPEG
frame sampling. To avoid this, please specify the framerate to the same value or specify
it to a higher value than the target framerate. (V16R:296)

(*1)Stream shall be sent with the highest framerate among the three values. (*2)

(*2)It's assumed that camera shall send the stream in the same framerate as
requested by this system.
•
[S] When using Edge Storage function, please confirm the following notes.

The Edge Storage function belongs to cameras and is restricted by its specification.
Please refer to the document of Cameras to get details; recordable period, condition
of recording, and so on.
- 18 -
RealShot Manager Advanced / Lite V1.6.3 Release Note

This function is unavailable when [Use Proxy] is configured in [General] tab of
[Device] (camera) configuration.

The port number 554 is fixed for downloading recorded images from cameras to
RealShot Manager Advanced.

Images in the memory of cameras are deleted after completion of the downloading.

Image1 is used for alarm recording and Image2 for schedule recording if video
settings between Image1 and Image2 are different. In this case, the setting for
Edge Storage prefers Image2, giving priority to the schedule setting.

Once this function is disabled, the setting in camera will also be disabled and all
image data in the memory of the camera will be erased.

If you configure the system by [Auto Record Settings] of [Easy Setup], this function
will be disabled both on the server and cameras.

When multiple networks are configured in [Configuration] [Server] [General]
[Network], [Setup]-[Edge Storage]-[Monitored IP address] might not hold a proper
value: the IP address of network to which the camera is connected. In such a case,
edit rsmsystem.conf which exists in the installation folder of RealShot Manager
Advanced, and configure the IP address of network to be monitored. Afterwards
saving the configuration, you need to reboot the PC in which RealShot Manager
Advanced is installed. To
check
confirm
the
value
has
been
set
properly,
[Setup] - [Edge Storage] - [Monitored IP address] over.
Example)
EDGESTORAGE_OWNRECORDSERVER_IP=192.168.0.1
•
[S/C] When you use the mask function together with VMD(Camera) or VMF, motion
detection will be done in the part of masked areas which are contained in the active
detection area. Please use masks on the camera/video server side instead if it is not the
expected behavior.(V15R:35)
•
[S/C] The display area of the camera image may slide off the right position by changing
E-Flip (Camera) setting. Please adjust the affected settings for dynamic masking,
motion detections and preset positions again after changing E-Flip (Camera)
setting.(V14R:213,218,219)
•
[S/C] When using the Medical Recorder HVO-1000MD, take care of the following points.
For details, refer to documents of Medical Recorder also.

Camera Auto Registration and Multiple Camera Registration cannot be used for
- 19 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
auto detection of Medical Recorder. Use a fixed IP address (no DHCP).

[MedicalRecorder] option (listed in downward) must be selected in the [Add
Device] dialog. [Auto Connect] option is not supported.

Default port number is 8000 for the Medical Recorder (not 80).

Video settings which are not allowed for the Medical Recorder can be set from the
[Video] tab of setting window. For details on restrictions of setting, refer to the
manual of the Medical Recorder.
•

Using 1280x720 resolution for monitoring with 30fps is recommended.

Monitoring image is displayed about 2 seconds delay.

Only [G.711 64kbps] is supported for audio codec.
[S/C] After registering a camera, if the aspect ratio or the maximum image size of the
camera is changed with web browser, the video codec settings in the camera may
become different from settings in [Video] tab of the device configuration. Check [Video]
tab and set appropriate parameters again. (V13R:665)
•
[S/C] The following letters cannot be used in camera name (attempt at input will be
prohibited). (V11N:556)
\/:,;*?"<>|[]
Note
Newly added [ and ] as prohibited characters in V1.1.2. Because when these characters
were used in camera name, a deletion of recorded files failed in NSR-1000 series.
•
[S] With the SNT-V704, thumbnails are displayed in the Multiple Camera Registration
dialog box only when JPEG is selected as Codec. (V13R:282)
•
[S] Camera Auto Registration may not register all desired cameras in one pass. When
this happens, open the Multiple Camera Registration dialog box from the Advanced
Setup screen, search for the unregistered cameras, and register them. (V13R:370)
•
[S/C] When using JPEG with image sizes in excess of 1280x720, frame rate settings can
sometimes exceed the performance limitations of the camera. Please make settings
after verifying the camera limitations. (V13R:384)
•
[S/C] When using an image size of 704x576 with the following network cameras and
- 20 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
camera servers, make sure that the firmware version is 1.10 or higher. (V13R:414,
V13R:423)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH140, SNC-DH140
•
[S/C] With the SNC-RH124 and SNC-RH164, image sizes that can be set differ
according to the camera’s operating mode (NTSC/PAL) as follows: (V13R:442,
V13R:445)
NTSC: 720x576 is not available.
PAL: 720x480 is not available.
•
[S/C] When you want to use the mask function for the AXIS camera/video server,
configure masks on the camera/video server side, not on the recorder side.
(VT3:1093,950,926)
•
[S/C] When the PTZ operation is carried out for an AXIS PTZ camera where the
VMD(Recorder) is configured, motion is detected even during PTZ operation of the
camera itself. (VT3:940)
•
[S/C] When you change the video-related options (Image Size, Image Quality and
Frame Rate) on the [Video] tab while monitoring/recording a JPEG image an AXIS
camera is capturing, monitoring or recording may continue with the previous settings.
To enable the changed values in monitoring, be sure to logoff once, and then logon. To
enable the changed values in recording, be sure to deselect the [Enable] check box to
enable the schedule on the Record dialog box, and then select it to apply. (VT3:914)
•
[S/C] When you configure the e-flip for an AXIS camera of which codec is set to JPEG,
monitoring or recording may continue without the video flipped vertically. To enable
the e-flip in monitoring, be sure to logoff once, and then logon. To enable the e-flip in
recording, be sure to deselect the [Enable] check box and apply, select the [Enable]
check box again to enable the schedule on the Record dialog box, and then select it to
apply. (VT3:912)
- 21 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] When you configure masks for a camera which is now recording images, the mask
area shifts as expected for the live images, however, recording continues with the
original mask setting at the beginning of recording. To enable the mask function in
recording, be sure to deselect the [Enable] check box to enable the schedule on the
Record dialog box, and then select it to apply. (VT3:830)
•
[S/C] Note that some cameras do not support the camera direct panning/tilting function
and area zoom function. If you use the encoder together with the cameras, check the
manual to see if the cameras to be used support the above functions. (VT2:776)
•
[S/C] With IQinVision camera with 2M pixels, the frame rate may halve compared to
the value specified by “Frame rate”. It also depends on combination of image size and
frame rate. (V11R:58)
Before use, be sure to check whether an image is output at the specified frame rate. If
not, reconfigure the image size or frame rate to the other value.
It has been confirmed that this issue happens in the following combinations.
Confirmed firmware version is v3.0/2 in all cases.
•
IQeye752 (max. image size1600x1200):
・ Output at 10 fps when the image size (800x600) and frame rate (20fps)
are being specified.
•
IQeye753 (max. image size 2048x1536):
・ Output at 6 fps when the image size (1024x768) and frame rate (12fps)
are being specified.
•
IQeye755(max. image size 2560x1920):
・ Output at 5 fps when the image size (1280x960) and frame rate (10fps)
are being specified.
•
[S/C] AXIS camera acquires images by RTSP using port 554 when MPEG4 codec is
selected. Therefore, when using AXIS camera with the codec set to MPEG4, do not
disable RTSP on the camera. And keep the port number default (automatically).
(V11R:63)
When using Axis cameras in combination with MPEG4, it is not possible connect to a
camera via a Proxy.
If you need to connect to an Axis camera via a Proxy, use JPEG.
(V11R:65)
•
[S] The camera servers SNT-EX104/EX154/EP104/EP154 can have different IP
- 22 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
addresses by the video channels in it. For this reason, when registering two or more
camera servers by specifying the IP address with the automatic camera registration or
multiple camera registration features, a group of continuous IP addresses cannot be
assigned to the one camera server.
To prevent this, register a camera server one by one, or after specifying the IP
addresses on the camera server in advance, register them with the multiple camera
registration feature without specifying another IP address. (V11R:435)
•
[S] To configure the camera protocol on camera servers SNT-EX series connected to
analog cameras, access the setting page through the web browser of the SNT-EX series.
(V11N:169)
•
[S/C] The detection area configuration in the VMD (Camera) Configuration screen is
performed based on the VGA (640x480) coordinate system. Note that it shows values
different from actual ones when making configurations for some cameras/camera
servers. (V11R:483)
In this case, perform the adjustment of the detection area size while viewing on the
frame in the configuration screen.
•
When parameters in the Video setting tab are changed while recording, it will affect
the recording like the followings. (V11N:155)
Manual Record
All parameters in the Monitoring are reflected to the recording.
Schedule Record, Event/Alarm Record
・ In case Codec is changed
The change is reflected to the recording.
By this change, if a combination of settings in the Schedule tab become
inappropriate, settings in the Video tab are reflected to the recording
automatically.
However the internal change will not reflected in the Schedule tab.
・ In case Size/Bitrate/Framerate is changed
・ In case "Device Setting" is set in the Schedule tab
The change is reflected to the recording.
・ In case settings are already specified in the Schedule tab
- 23 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
Settings in the Schedule tab are given priority to the Video tab.
And the settings are reflected when the schedule starts.
3-4 Server Configuration
•
[S] When using network drives as storage, refer to the User's Guide and take care of
the following points. (V14R:137, V14R:151)

When mapping Network Drive in Windows and launching RealShot Manager
Advanced, log on to Windows with the account that is not "Administrator".

The one specific account should be commonly used for accessing all network
drives.

Don't use multi-byte characters for folder name of the network drive.
3-5 Search Window
•
[S] Images which are recorded by Edge Storage function during manual recording and
out of scheduled recording period will deleted without saving in the server.
Furthermore, those cannot be played during downloading from the camera.
•
[S/C] You can select only the one check box in the search results list. Playback is
enabled for the selected search result. Exporting is enabled for the selected search
result, too. You can protect /unprotect the recordings if their background is turned into
blue with the check box selected.(VT3:948)
3-6 User Setting
•
[S/C] User cannot change own password, permission and access privileges to devices.
Please change them by other users which can change them. (M16:47)
3-7 Others
・ [S] To restart recording in the server may be delayed up to the state of connection
between camera and the server in case of recovery from Edge Storage recording.
(M16:81)
・ [S/C] VMD(Recorder) is not supported with Video data downloaded from Edge Storage.
・ [S/C] Audio and moving/unattended objects information is not recorded by Edge
Storage function. Therefore, those data are not fetched by object searching of VMF
trigger. (V16R:81)
- 24 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
・ [S] Edge storage recording in the following cameras is not executed when a
disconnection of network occurs by shutdown or reboot of the server (normal case).
(M16:72)
SNC-CH240
SNC-CH280
SNC-CH140
SNC-CH180
SNC-ER580
SNC-ER585
SNC-ER585H
SNC-EP580
SNC-ER550
SNC-EP550
SNC-ER520
SNC-ER521
SNC-EP520
SNC-EP521
SNC-RH124
SNC-RH164
SNC-RS44N/P
SNC-RS46N/P
SNC-RS84N/P
SNC-RS86N/P
SNC-EX101
SNC-EX101E
SNC-EX104
SNC-ZR550
SNC-ZP550
・ [S/C] As for the cameras listed below and the firmware V1.10 or higher, when a gross
bit rate of video streams will be over 16 Mbps, a connection will be rejected. To avoid
troubles for Recording and Monitoring, don't connect to the camera from application
such as ActiveX viewer in operation.
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
SNC-EP series
SNC-ER series
SNC-EB520, SNC-EM520, SNC-521
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
・ [S/C] If the "Sleep" function of Windows Vista or Windows 7 is enabled, recording and
monitoring stop automatically because the OS may enter to sleep mode. Disable the
"Sleep" function. (V12R:127)
・ [S/C] In case both of Media File Player less than Ver. 1.3.0 and RealShot Manager
Advanced are installed in the same PC:
If Media File Player is uninstalled from the PC, audio of cameras cannot be heard in
RealShot Manager Advanced.
In such a case, log-on Windows as administrator privilege, open the command prompt
and execute the following command. (V11R:902)
> regsvr32 "<RealShot Manager Advanced install folder>\RSMFilters.dll"
- 25 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
* <RealShot Manager Advanced install folder> means a folder path where the RealShot Manager Advanced
is installed in.
・ [S/C] In case using a PC which does not have enough performance for the system usage,
sometimes audio skips. To avoid it, please prepare a PC which has enough performance.
(V11R:870)
・ [S] When upgrading a firmware for camera SNC-CH140 and SNC-DH140 from Ver.
1.05, if RealShot Manager Advanced or NSR-1000 series is being connected to such
cameras, the upgrade process will not finish. This is an issue of camera side.
Disconnect (stop monitoring and disable recording schedules) those cameras before
upgrade. (V11N:609)
・ If VMD(Recorder) is used, the video streaming performance may be lower compared
with the actual frame rate setting, especially when VMD(Recorder) is configured to
high resolution video (for example, resolution higher than 1280x720). This shall cause
video frame loss and live monitoring performance loss (choppy). Please use proper
resolution together with VMD(Recorder) to prevent such loss. (V15N:189)
- 26 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
4 Limitations
4-1 Resolved Limitations in V1.6.3
•
[S/C] When using Edge Storage function of SNC-xx600 (xx: two alphabets), in some
rare case, the Edge Storage record files downloaded to the specified storage might not
be searched and playback in the system. (V16R:363)
This issue has been resolved.
•
[S/C] If SNC-xx600 series (xx: two alphabets) camera has neither been in record mode
nor live monitoring mode for a long time, it might take several minutes before the live
stream appeared in main window if you drag and drop the camera to the monitor frame.
Sometimes the camera's live stream even wouldn't aprear at all and became
VIDEOLOSS. (M16:336, QMP:1073)
This issue has been resolved.
•
[S/C] If there should be any blank space in the beginning or at the end of export name
when exporting records, such records couldn’t be playback in index mode with Media
File Player. (V16R:388)
This issue has been resolved.
•
[C] In Master/Slave composition, if one of the slave servers should be offline, it took a
long time to open the configuration window in Client. (V16R:379,Q:1070)
This issue has been resolved.
•
[S/C] If different groups should have subgroup with the same name, the name of
cameras assigned to such subgroup might not be shown correctly in the group tree of
main window and search window. (V16R:414,Q:1091)
This issue has been resolved.
4-2 Known Limitations
4-2-1 Installation
•
[S/C] If you install the program selecting Chinese Traditional as a user interface
language on a Chinese Traditional (Taiwan) OS, the language is automatically selected
when the program starts. For other kinds of OS, please select the language from
Administration Menu to display Chinese Traditional (V14R:225)
•
[S/C] To install RealShot Manager Advanced, please select an installation path name
- 27 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
without non-ascii characters. If RealShot Manager Advanced is installed at the path
with non-ascii character name, its server cannot be started or stopped properly. To
uninstall RealShot Manager Advanced from non-ascii character named path, please
follow procedure below (VT3:810)
•
1.
Open Windows Control Panel and select Services tab.
2.
Set Startup Type of "RSM Record Server" to "Manual".
3.
Set Startup Type of "RSM Event Action Server" to "Manual".
4.
Restart computer.
5.
Uninstall RealShot Manager.
[S/C] RealShot Manager Advanced with server mode and client monde has to be
installed to same language windows .(VT3:1060)
4-2-2 Main Screen: Search for and play back recorded images
•
[S/C] Search and playback Video which is downloaded from Edge Storage are not
available in Main window. Please use Search window. (M16:41)
•
[S/C] When the codec options such as [Resolution], [FPS] and [Quality] for JPEG(or
[Bit rate] for MPEG4) differ between on the [Video] tab of the Device Configuration
screen and on the Schedule Configuration screen, there are some cases where audio is
not played back normally just after starting playback. It can be played back normally
once the video playback starts.(VT3:956)
•
[S/C] When playing back the images just before recorded while recording, playback
may pause within a few minutes. To resume playback, press the PLAY button.
(V11R:62)
4-2-3 Main Screen: Monitoring
•
[S/C] If you disconnect a cable connected to a second monitor, the window which was
displayed on the second monitor appears on the main monitor. Please abort the
application by pressing Alt+F4 keys and restart the application such a case.
(V14R:231)
•
[C] A picture of NSBK-A16 or NSBK-A16H is always scaled to monitor frame.
(V14R:116)
- 28 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] When the Windows Aero is enabled in Windows 7 environment, sometimes Main
Screen freezes (stops updating). Disable the Windows Aero. (V12R:45)
•
[S/C] When selecting a monitor frame, a camera tour which is currently running might
not be shown in [Tour] box on [Camera Control] pane.
In case of stopping the camera tour in such a condition, select a camera tour in [Tour]
box, start the tour once and stop it. (V11R:922)
•
[S/C] There is a problem that FPS value decreases slightly each time recording
starts/stops. This happens when a different video setting is made for the monitoring
setting and scheduled recording setting. (V11R:625)
•
[S/C] When focus or bright adjustment is carried out during recording, frame loss may
occur. (V11N:489)
•
[S/C] In case of playing recorded images from alarm history, it may take about 10
seconds to find an alarm point if the load of server is high.
And the alarm jump
function by “Next/Previous Alarm” button on “Playback Control Pane” becomes
available after the first alarm point is found. (VT2:624)
•
[S/C] In case of using RealShot Manager Advanced on Windows Vista environment, a
part of the Main screen may become transparent after closing the Search Window or
Configuration Window.
In this case, it will be recovered by redrawing (once
minimizing or maximizing) the Main screen window.
If the Minimize or Maximize
button is hidden, then display the Windows task bar by pressing Windows key and
select Minimize or Maximize from the menu displayed by Right-click on the RealShot
Manager Advanced task button. (VT3:760)
•
[S/C] Note that some cameras do not support the camera direct panning/tilting function
and area zoom function. Check the manual to see if the cameras to be used support the
above functions. (VT2:777)
•
[S/C] The value of Focus, Brightness and Day/Night in [Adjust] tab at [Camera
Control] pane are not updated when these values are changed from other clients or
browser. (VT2:750)
- 29 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] Even if you select [MANUAL ACTION] in the Device menu, the manual action
list is not displayed on the screen of RealShot Manager Advanced. To display the list,
put the RM-NS1000 into the mouse mode, and select [Manual Action] in the Manual
Action pane at the top right of the screen of RealShot Manager Advanced (V11N:207)
•
[S/C] Using the following cameras, monitoring images stops for a several seconds just
after the camera preset tour starts or stops. During the preset tour, the images can be
received normally. (V11N:450, V14R:145)
SNC-RH series
SNC-RS series
SNC-ER series
SNC-EP series
SNC-ZP550, SNC-ZR550
•
[S/C] Adjustment of Bright(EV) is not available for SNC-xx600 series.(M16:146)
4-2-4 Analog Camera Operation
•
[S/C] Using Camera Control Pane or Remote Controller, do NOT perform
PTZ/FOCUS/BRIGHT operations for analog cameras without PTZ function, although
they look available. If you try to do accidentally, the system stops monitoring/recording
images for a few seconds. (VT2:644 )
•
[S/C] Using a Remote Controller, the Zoom function cannot be operated simultaneously
during Pan/Tilt function is operated. (VT2:653)
•
[S/C] The Pan/Tilt/Zoom operation for an analog camera from Camera Control Pane of
the Main screen may have a result that the camera does not move smoothly.
Therefore the Direct PTZ function by pressing “DIRECT” button on Camera Control
Pane is recommended for analog camera control.
The Direct PTZ function allows you
to operate the following function. (VT2:653)
- Move the camera so that the selected point becomes at the center (Direct Pan/Tilt by
Ctrl + Left-click)
- Displays a red box, and releasing the mouse button enlarges the portion of the image
inside the box to fill the window (Direct Zoom by Ctrl + Left-click and drag)
- 30 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
4-2-5 Alarm History
•
[S/C] Alarm information during log off is not listed in the “Alarm History Pane”. To
confirm such information, press Open Log Window on the Main screen and select
Event/Alarm from the Log Type. (VT2:643)
•
When configuring the alarm recording triggered by other device than a camera, like the
sensor inputs in NSR or Barionet, you can see the trigger name only in the alarm
history even when alarms occurred. (No camera name is displayed.)
In addition, the
recorded image cannot be played back by double-clicking each alarm history. To
playback, search the desired record and play it from the search results. (V11N:253,
V11N:257)
4-2-6 Search Window: Playback
•
[S/C] The Previous Frame and Next Frame button on Playback Control Pane of Search
window control the selected monitor frames. (VT2:573)
•
[S/C] When playing/fast-forwarding the alarm-triggered recorded images in the
timeline mode during schedule recording, playback video may stop at the top of the
alarm recorded data.
In that case, move the cursor position on the timeline and play
back again. (VT3:1071)
•
[S/C] During the export of recorded images, a specified data range of the recorded images
may be deleted by their data overwrite function if enabled, which may cause the export
operation of the recorded images to be failed. In this case, readjust the export start point
specified
for
the
recorded
images
and
execute
the
export
operation
again.
(M15:128,V14R:341)
•
[S/C] When the export of recorded images is still in progress, an attempt to export other
recorded images will result in displaying the Export dialog box that is currently running.
Wait for the ongoing export operation to be completed or cancel it before starting to export
other recorded images. (M15:127,V14R:339)
•
[C] You can search recorded images by selecting multiple servers, but you cannot
export them from the multiple servers at the same time. To export recorded images on
multiple servers, perform search and export for one by one server. Make sure to specify
a distinct destination folder for each server. If the same folder is selected accidentally,
- 31 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
the existing data will be overwritten. (M15:129)
4-2-7 Device Registration
•
[S/C] SNC-xx600 series models do not appear in the model list of the [Add New Device]
dialog while they have not registered in the selected server. If you register a camera of
the model by multiple registration or using "AutoConnect", the list will be updated
after rebooting.(V16R:150)
4-2-8 Device Configuration
•
[S/C] If you turn ON Solid PTZ function of a camera by a Web browser, an illegal
resolution which the camera cannot treat might be set. Please make sure Solid PTZ
function of the camera to be OFF before usage.
•
[S/C] Motion detection might not work properly if Letter Box function of the camera is
turned ON by a Web browser. Please make sure Letter Box function of the camera to be
OFF before usage.
•
[S/C] If you change setting in Image tab without pushing Apply button and change
setting in VMD tab, the server may freeze. Please make sure to push Apply button
after changing setting in Image tab or VMD tab and go to another tab.
•
[S/C] In RealShot Manager Advanced, the stream of “Image 2” is unavailable for the
cameras mentioned below. (V14R:186)
SNC-CH-135, SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
•
[S/C] When the [Camera] option is selected in the [E-flip] setting and a privacy mask is
set, it will be changed 180 degrees. To avoid this, select the [Recorder] for E-flip.
(V14R:149)
•
[S] The Multiple Camera Registration dialog box may not display thumbnails for all
cameras. However, lack of thumbnail display does not indicate a problem with camera
registration. (V13R:439)
•
[S/C] The digital zoom works in [Masking] tab of Configuration window. However, if a
mask is configured in zoomed state, it is not displayed correctly. Configure masks in
non-zoomed state. (V11R:838)
- 32 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] In case of using an alarm output function of the camera, enable its setting of the
camera and set “Toggle” mode using Internet Explorer (Web browser) in advance.
(VT3:642)
•
[S/C] When creating an inactive detection area for an active detection area while
configuring VMD (Camera) on [VMD] tab of Device Configuration screen, the area
number for the inactive detection area should be smaller than the other one of the
active detection area. Otherwise the inactive detection area is normally activated.
It
is recommended to confirm the actual operation after this setting. (VT3:759)
•
[S/C] After editing the preset list on the [Tour] tab of the Device Configuration screen,
be sure to click [Set]. If you exit from the configuration screen without clicking it,
edited data become ineffective. (VT2:762)
•
[S/C] When changing any value on [Video] tab on Device Configuration Screen, be sure
to press “Apply” button before moving to the other tab. If you do so without pressing
“Apply” button, when you return to [Video] tab, you can see the value just before
changing. If you press “Apply” button from the above situation, however, the changed
value (different from the displayed one) is applied. (V11R:64)
•
[S/C] When the VMF package name is changed from default while configuring the VMF
on [VMD] tab of Device Configuration Screen, it takes about a minute to enable the
setting and for an alarm to be sent. (V11R:415)
•
[S/C] When configuring masks with [Freeze image during PTZ movement] selected for
the cameras with the PTZ functions, rendering is stopped during PTZ movement if
there is any mask(s) in the area, and it continues if not. In the case that the PTZ
movement is performed across the areas without and with masks, rendering starts and
then stops at the timing when the camera enters the area including the mask.
If the PTZ movement is too fast to stop rendering in such case, rendering may continue
even in the area including the mask. To work around this, let the camera slowly move
to the area including the mask. When configuring masks, be sure to adjust the width
and height of the mask while checking the PTZ movement.
When configuring the
camera tour, be sure to check the mask size and the speed of the tour. (V11R:148)
- 33 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] Using the following cameras/camera servers, the preview feature of the motion
detection is not activated in the Configuration window while configuring the
VMD(Camera). To pre-check the motion detection, apply the settings, return the main
screen and assign the target camera to any of monitor frames. (V11R:350)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
SNC-EP series
SNC-ER series
SNC-EB520,SNC-EM520,SNC-EM521
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
•
After changing resolution settings for a camera which has some masks, please set up
masks again. (V11R:484)
4-2-9 Action Configuration
•
[S/C] Manual action cannot be set when you apply incomplete setting. Please apply
setting when you finish all the settings of the manual action. (VT1:2166)
•
[S/C] The action is performed when the action schedule begins and system alert status
is ON. (VT1:2166)
•
[C] When you make an action schedule that includes a server action and a client action
on the client’s GUI, and delete the action schedule from the server’s GUI or other
client’s GUI, the server action is seemed to be remained yet in the client’s GUI.
(VT3:1069)
(*) Server Action: Camera Action, IO Device Action and e-mail Action in System Action.
4-2-10 Schedule Configuration
•
[S/C] In case of handling multiple alarm triggers (Sensor Input, Camera Tampering
Detection and Motion Detection) and each one is registered to each recording schedule,
while a trigger is ON, recordings are not started by the other triggers. To avoid lacking
a recording, make settings like the following. (V12R:57)
- 34 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
Don't create alarm recording schedules for each trigger. Create one schedule for all
triggers (check all events in schedule registration dialog).
•
When configuring a schedule for alarm recording, select [From Alarm End] in
[Alarm Record End] setting.
•
[S/C] In rare cases, when opening the Configuration window, it might show strange (e.g.
the left pane becomes transparent) and configurations cannot be performed.
In this case, log off once, log on and open the Configuration window. (V11R:890)
•
[S/C] When the scheduled recording is configured for the cameras or camera servers
listed below, recording starts a few seconds behind the scheduled time. (V11R:638)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
SNC-EP series
SNC-ER series
SNC-EB520,SNC-EM520,SNC-EM521
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
•
[S] When a load of disk writing is very high in a server, an alarm recording stops
shorter than estimated in rare cases. Please set a record duration longer. (V11R:759,
V11N:543, V11R:851, V11N:614)
•
[C] Two or more clients should not configure a schedule setting to the same server at
the same time.
Because some of the schedule settings may not be configured correctly
if the name of the schedule settings are same.(VT2:632)
•
[C] The time-zone of RealShot Manager Advanced Client should be set up the same as
the RealShot Manager Advanced server is configured.
It is not needed in case that
NSR-1000 series is the server of this client. (VT3:749)
•
[S/C] With the PC where RealShot Manager Advanced was installed, when you change
the time zone on Windows, the schedule configured by RealShot Manager Advanced is
- 35 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
not properly shifted according to time zone change if it continues through midnight.
After changing the time zone on Windows, be sure to reconfigure the schedule on
RealShot Manager Advanced. (V11R:390)
•
[S/C] In case of Alarm or Event recording by VMD (Recorder), a configuration name of
the VMD (Recorder) should be the same if two or more triggers from different cameras
with “Record by selected event” type are used for the recording schedule
configuration.(VT3:776)
•
[S/C] Recording schedule which is triggered by the VMD (Recorder) works improperly
when two or more VMD(Recorder) configurations were configured. To activate the
recording schedule which is triggered by the VMD (Recorder), configure a single
VMD(Recorder) configuration. (VT2:751)
•
[S/C] When configuring the schedule for the event/alarm recording, you can specify all
triggers configured (regardless of whether the camera is used for the record or not) by
selecting “Show All Triggers” select box.
When displaying the configuration again after the settings are saved, however, you can
see that this check box become unchecked. To confirm the trigger status, again check
this “Show All Triggers” check box. (V11N:241)
4-2-11 User Configuration
•
[S/C] The string of characters for a user name and password input should be used up to
32 characters long and consist of single-byte alphanumeric characters, hyphens (-) and
underbars (_) as described in User’s Guide.
RealShot Manager Advanced.
Otherwise, the user may not log on
In this case, an administrator of the RealShot Manager
Advanced should change the user name or password. (VT2:524)
4-2-12 Others
•
[C] In case of shutting down the server, please quit the client of RealShot Manager
Advanced in advance. If you shut down the server while starting up the client, the
client may be quitted by Application Error.
In this case, please reboot the PC where
the client is installed. (V13R:641)
•
[C] If the client is used at the condition that some connection to a server is continuously
disconnected, all the connections to the servers may be disconnected due to increasing
- 36 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
the load of client.
In this case please log off the client then log on again to recover the
connection to the servers. (VT3:796)
•
[S/C] In case of playing a recorded image, it takes a several seconds to stop the actual
image on a monitor window after the [PAUSE] button is clicked if a load of the server is
high. (VT3:385)
•
[S] If a network interface is disabled on the PC where RealShot Manager Advanced is
installed, the server function may be stopped.
In this case it is necessary to reboot the
PC after enabling the network interface. (VT3:713)
•
[S] If you logon RealShot Manager Advanced while network is down, monitoring may
stop in about one minute after network recovery. In such a case, please make sure
network is ready and logon again. (VT3:695)
•
[S/C] In the Restore Configuration window in the Administration Menu with RealShot
Manager Advanced version 1.0.4, do not restore the data saved with RealShot Manager
Advanced version 1.0.2 or 1.0.3 in the Save Configuration Data window at the
Administration Menu. Restoring the data saved in previous version to RealShot
Manager Advanced Server version 1.0.4 will leads the version down to that of restored
data. Please upgrade the Server to version 1.0.4 first and then execute "Save
Configuration Data".(VT3:1102)
•
If the network connection with registered devices is not available, it may take longer
time to start related services in system reboot. If you log on soon after the reboot,
maybe there shall be no devices in the device tree. It's recommend to confirm the
network connection before system reboot and if no registered devices is shown in the
device tree, please log off and log on again 5 minutes after the system restarts.
(V15N:254, V15R:126)
- 37 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5 Appendix
5-1 Histories of additional features
In this section, the word “[Client]” stands for “RealShot Manager Advanced
(Client)”, “[Advanced]” for “RealShot Manager Advanced (Server)”, “[Lite]” for
“RealShot Manager Lite”, “[Advanced/Lite]” for both “RealShot Manager
Advanced (Server)” and “RealShot Manager Lite”.
5-1-1 Additional features by V1.6.2
5-1-1-1 Support of the operation in Windows 8
Support is now provided for using RealShot Manager Advanced in
Windows 8 Pro and Windows 8 Enterprise. (R387)
Note
When the monitor resolution is lower than 1280x1024, some parts in the
GUI may not be displayed completely. In that case, please specify the DPI
setting to 100% and use monitor with higher resolution.
If you want to run RealShot Manager Advanced Server or Client
automatically when Windows 8 starts, please configure the [Control
Panel]- [Administrative Tools]-[Task Scheduler] in the OS instead of
adding it into the startup programs.
・Before configuring the Task Scheduler, add the path for PostgreSQL (the
default should be like [Path
= %ProgramFiles(x86)%\PostgreSQL\8.3\bin]) to the user variable in
[Control Panel]-[System]-[Advanced system settings] -[Advanced][Environment Variables...] page.
・Select the check box for "Run with highest privileges" in General Tab of
the scheduled task configuration window.
Please refer to the help document of Task Scheduler for detailed
information.
5-1-2 Additional features by V1.6.1
5-1-2-1 Support for Additional Cameras
Support is now provided for the following network cameras. (R295, R380)
SNC- ER585
SNC-ER585H
SNC-VB600B
SNC-VM600
SNC-VM630
SNC-VM631
Note
- 38 -
SNC-VM600B
SNC-VM601
SNC-VM601B
RealShot Manager Advanced / Lite V1.6.3 Release Note
Support for models whose release post-dates release of this software is
based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 Supported
Camera Information (firmware version information)”.
5-1-2-2 Additional Functions Support for SNC-xx600 Series Models
The support VMF(Camera) and Edge Storage functions is provided for
SNC-xx600 (two alphabets) series models.(R295)
Note
According to the spec of SNC-xx600 (xx: two alphabets), when there is no
stream request from recorder side, Edge Storage will be recorded to the
SD memory card inserted in the camera. (V16R:316)
To avoid unexpected Edge Storage recording except for the case of
network connection loss, please keep monitoring the camera or configure
as follows.
・
Configure schedule record.
・
Specify the [Pre Alarm Start] or [Pre Event Start] setting in Alarm /
Event recording
5-1-2-3 Encryption Support of Record Exporting
When exporting records, the records can be encrypted if the password is
specified. (R383)
5-1-2-4 Restriction Removal for Additional Cameras
The following restrictions are removed for cameras listed below. (R381)
・
VMD(Camera) cannot be used if multiple streams function is
configured.
SNC-CH120
SNC-CH160
SNC-DH120
SNC-DH120T
SNC-DH160
SNC-CH220
SNC-CH260
SNC-DH220
SNC-DH220T
SNC-DH260
SNC-ER580
SNC-EP580
SNC-ER550
SNC-EP550
SNC-ER520
SNC-ER521
SNC-EP520
SNC-EP521
SNC-CH110
SNC-DH110
SNC-DH110T
SNC-CH210
SNC-DH210
SNC-DH210T
SNC-EM520
SNC-EM521
SNC-EB520
- 39 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-2-5 Improvement of Server Port Configuration Check
Server port configuration check is enhanced to prevent potential
problems due to port conflict. (R386)
5-1-2-6 Support of ONVIF Profile S
Mandatory functions defined by ONVIF Profile S spec are supported.
(R216)
Note
・
Please make sure to synchronize the date and time of the server and
the ONVIF Profile S devices.
・
Some settings (such as the combinations of video settings) or
functions (such as the PTZ function) may depend on the ONVIF
devices’ spec. Please refer to ONVIF devices’ documents (such as the
user guides) at that time.
・
Please make sufficient confirmation of the actual ONVIF devices
before using them in your operation system.
5-1-3 Additional features by V1.6.0
5-1-3-1 Support for additional cameras
Support is now provided for the following network cameras.
Network camera:
SNC-VB600, SNC-VB630
Note
Support for models whose release post-dates release of this software is
based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 Supported
Camera Information (firmware version information)”.
5-1-3-2 Support of Edge Storage recording
Support is now provided for Edge Storage recording using Sony IP
network cameras. RealShot Manager Advanced can download Video data
from the memory of camera which supports Edge Storage function.
(R246)
- 40 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-3-3 Multi streams support for additional cameras
Following cameras are added to support multi streams function.
SNC-CH210
SNC-DH210
SNC-CH120
SNC-DH120
SNC-DH120T
SNC-CH160
SNC-DH160
SNC-CH220
SNC-DH220
SNC-DH220T
SNC-CH260
SNC-DH260
SNC-CH110
SNC-DH110
SNC-DH110T
SNC-DH210T
SNC-EP520
SNC-EP521
SNC-EP580
SNC-CH115
SNC-ER520
SNC-ER521
SNC-ER580
SNC-EP550
SNC-ER550
SNC-EB520
SNC-EM520
SNC-EM521
Multi streams make it possible to use different image (video) setting for
recording, monitoring, etc. (R217)
Note
This function has some limitations due to the specification of each camera.
Although RealShot Manager Advanced has a function which can avoid
using incorrect image settings of camera, please refer to related
documents to get more detail information about specification of cameras.
5-1-3-4 Support of Audio detection
Audio detection is now supported. It can be used as a trigger of recordings.
Following cameras are supported for this function. (R228)
SNC-CH280
SNC-DH280
SNC-CH240
SNC-DH240
SNC-DH240T
SNC-CH180
SNC-DH180
SNC-CH140
SNC-DH140
SNC-DH140T
SNC-RH164
SNC-RH124
SNC-RS86N/P
SNC-RS84N/P
SNC-RS46N/P
SNC-RS44N/P
SNT-EX101
SNT-EX101E
SNT-EX104
SNT-EX154
Note
Accuracy of audio detection depends on the capacity of cameras.
5-1-3-5 Support of ONVIF Profile S (prototype)
Camera control based on ONVIF Profile S is partly supported.
Basic functions, camera registration (except for auto discovery),
monitoring and recording, are supported. However, there are some
restrictions due to the specifications of connected cameras. (R216)
Note
It is not verified that the system supports ONVIF Profile S completely.
Please test carefully ONVIF cameras before starting operation, and use
them on your own responsibility.
- 41 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-4 Additional features by V1.5.1
5-1-4-1 Malfunction Detection and Automatic Recovery of Database Service
The database service manages the record information, configurations, etc.
The database service malfunction detection and notification is supported.
Automatic recovery shall be tried if database service malfunction is
detected.
Note
Database automatic recovery depends on the specific system condition.
Sometimes it may fail, in which case Windows OS needs to be restarted
for complete recovery.
5-1-4-2 Support of Emergency Event Notification
“VIDEO LOSS”, “Recording Stop” and “Hardware Error” are defined as
“Emergency Event”. When Emergency Event is triggered, it can be
notified and shown in the dialog of RealShot Manager Advanced Client.
For details, please refer to the User’s Guide.
Note
Although “Hardware Error” trigger is for NSR-1000, NSR-500, only
RealShot Manager Advanced Client can receive these notifications from
NSR-1000, NSR-500.
5-1-4-3 Support of Default Access Permission Configuration
If the default access permission is disabled, access permissions for all
existing cameras shall not be granted to the user when adding a user. In
addition, when adding a camera, access permissions for that camera shall
not be granted to all existing users. For details, please refer to the User’s
Guide.
Note
Access permission will be granted to Level 5 users automatically,
regardless of the default access permission configuration.
5-1-4-4 Performance Improvement in the Case of Master/Slave System
Configuration
The performance of logging on from RealShot Manager Advanced Client,
record search, configuration change (addition, deletion or modification) of
user and device is improved especially in the case of Master/Slave system
- 42 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
configuration.
5-1-4-5 Subdivision of System Log Levels
The log level priority is EMERGENCY>ERROR >WARNING> NOTICE
now. Log levels are adjusted to show useful logs with higher level.
ERROR LED shall light when EMERGENCY level log happens. In this
way, information for speedy trouble shooting is strengthened.
5-1-4-6 Improvement of Log Display
By setting the log level in log dialog box, System logs can be filtered
before display.
5-1-4-7 Support of More Detailed Information Display of Crashed Server
In the case of Master/Slave system configuration, crashed server shall be
marked with × and the crashed server name shall be displayed also.
Note
This feature is supported in RealShot Manager Advanced Client only.
5-1-4-8 Support of Slave Server Logon
In the case of Master/Slave system configuration, when logging on the
Slave server from RealShot Manager Advanced Client, the server/camera
list obtained shall be equivalent to that of logging on the Master server.
Generally, please log on Master server from Client.
Note
This feature is supported in RealShot Manager Advanced Client only.
In the case of Slave server logon, if the access to Master server is not
available, configuration in the following scenario is restricted.
[Administration Menu] - [Server Configuration] - [Server Port]
[Administration Menu] - [Server Configuration] - [NAT Settings…]
[Change Password]
[Camera Auto Registration] - [Device Addition]
[Configuration] - [Easy Setup] - [1 Camera Registration]
[Configuration] - [Easy Setup] - [4 Add User]
[Configuration] - [Easy Setup] - [5 Open Ports to External Network]
[Configuration] - [Advanced Setup] - [Device] - [Device addition
/deletion]
- 43 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
[Configuration] - [Advanced Setup] - [User]
[Configuration] - [Advanced Setup] - [Device] - [General] - [Global ID]
5-1-5 Additional features by V1.5.0
Note
RealShot Manager Advanced V1.5.0 is released for the RealShot Manager
Advanced (Client) part only.
(It is distributed only within NSR-500 series.)
5-1-5-1 Support of NSBK-EB05 Encoder Board
Started supporting the NSR-500 series that has Sony's optional encoder
board, NSBK-EB05.
5-1-5-2 Change on the 4 GB Size Limit on Export Files
The total file size to be exported was limited to 4 GB. The limit has been
changed.
Note
The limit is 200 GB or less in file size, or 1,000 or fewer records in
number of files.
5-1-6 Additional features by V1.4.7
Support is now provided for the following network cameras.
Network camera:
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
Note
Support for models whose release post-dates release of V1.4.7 of this software is
based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to Chapter
2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”
5-1-7 Additional features by V1.4.6
Note
RealShot Manager Advanced V1.4.6 is released for the RealShot Manager
Advanced (Client) part only.
- 44 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
(It is distributed only within NSR-500 series.)
There is no additional function in this version.
5-1-8 Additional features by V1.4.5
5-1-8-1 Support for additional cameras [Advanced/Lite]
Support is now provided for the following network cameras.
Network camera:
SNC-EP550, SNC-ER550, SNC-EB520, SNC-EM520, SNC-EM521
Note
Support for models whose release post-dates release of V1.4.5 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”
5-1-9 Additional features by V1.4.4
5-1-9-1 Support for additional cameras [Advanced/Lite]
Support is now provided for the following network cameras.
Network camera:
SNC-ER520, SNC-ER521, SNC-ER580
Note
Support for models whose release post-dates release of V1.4.4 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”
5-1-10 Additional features by V1.4.3
Note
RealShot Manager Advanced V1.4.3 is released for the Client part only.
(It is distributed only within NSR-500 series.)
- 45 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-10-1 Support for Network Surveillance Server NSR-500 series. [Client]
Connecting to Network Surveillance Server NSR-500 series is now supported.
Note
In case of connecting RealShot Manager Advanced client to NSR-500 series,
the following features cannot be configured because NSR-500 series does not
support them.
1) Masks (refer to "Configuring Masks" in Chapter 4 in User's Guide
(NSR-500 Series).)
2) VMD(Recorder) (refer to "Using the Motion Detection Function of
RealShot Manager in Chapter 4 in Series User's Guide (NSR-500 Series).)
3) VMF (refer to "Detecting Motion by Metadata(VMF) in Chapter 4 in
User's Guide (NSR-500 Series).)
5-1-10-2 Support for additional cameras [Advanced/Lite]
Support is now provided for the following network cameras.
Network camera:
SNC-CH115, SNC-CH135
Note
Support for models whose release post-dates release of V1.4.2 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”
5-1-11 Additional features by V1.4.2
5-1-11-1 Support for additional cameras [Advanced/Lite]
Support is now provided for the following network cameras.
Network camera:
SNC-EP520, SNC-EP521, SNC-EP580
Note
Support for models whose release post-dates release of V1.4.2 of this software
- 46 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”
5-1-12 Additional features by V1.4.0
5-1-12-1 Support for Medical Recorder HVO-1000MD [Advanced]
Receiving a streaming of the Medical Recorder HVO-1000MD is supported.
For details and limitations on using it, refer to “Device Configuration” in
Chapter 3 and documents of the Medical Recorder.
5-1-12-2 Support for Network Drive [Advanced]
Network drives can be used as storage. For details and limitations on using it,
refer to User’s Guide and “Server Configuration” in Chapter 3.
Basic Configuration Flow is below:
1) Map Network Drive in Windows
2) Add Network Drive in the Setup Menu of RealShot Manager Advanced
Server and restart PC
3) Configure Storage in the Configuration Window
5-1-12-3 Expansion of Manual Action and Layout [Advanced/Lite]
The number of Manual Action and Custom Layout are expanded from 100 to
255.
5-1-13 Additional features by V1.3.3
5-1-13-1 Support for additional cameras [Advanced/Lite]
Support is now provided for the following network cameras.
Network camera:
SNC-CH110, SNC-DH110, SNC-DH110T, SNC-DH210T
Note
Support for models whose release post-dates release of V1.3.3 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
- 47 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”.
5-1-14 Additional features by V1.3.2
5-1-14-1 Support for additional cameras [Advanced/Lite]
Support is now provided for the following network cameras.
Network camera:
SNC-CH220, SNC-CH260, SNC-DH220, SNC-DH220T, SNC-DH260
Note
Support for models whose release post-dates release of V1.3.2 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”.
5-1-15 Additional features by V1.3.1
Note
Items written “[Advanced]” have been already supported in V1.3.0 of RealShot
Manager Lite.
5-1-15-1 Support for two server types [Advanced/Lite]
As for the server, you could only choose RealShot Manager Lite in V1.3.0.
From the installer for v1.3.1, when installing, you can now choose RealShot
Manager Advanced (Server).
And it can be used for upgrading an existing RealShot Manager Advanced or
RealShot Manager Lite.
For a comparison of functions and other details, please refer to the
installation guide and user’s guide.
5-1-15-2 Support for additional cameras [Advanced]
Support is now provided for the following network cameras.
Network camera:
SNC-CH210, SNC-DH210,
- 48 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-CH120, SNC-CH160, SNC-DH120, SNC-DH120T, SNC-DH160,
SNC-CH240, SNC-CH280, SNC-DH240, SNC-DH240T, SNC-DH280
Note
Support for models whose release post-dates release of V1.3.0 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”.
5-1-15-3 Added camera auto-registration function and Easy Setup guide
[Advanced]
A function has been added to locate cameras with factory default settings in
the same network segment and to register them automatically. When
RealShot Manager Lite is installed, this function works when the software is
started for the first time.
In addition to the previous configuration screen, a wizard has been added to
make initial configuration easier, along with an Easy Setup guide showing
how to customize settings.
For details, please refer to the installation guide.
5-1-15-4 Support for client access over the Internet [Advanced]
By making the appropriate NAT (Network Address Translation) settings in
your router, you can now access the RealShot Manager Advanced client over
the Internet.
Further, these settings have been made easier to make if you use an UPnP
(Universal Plug and Play) router.
For details, please refer to the user’s guide.
5-1-15-5 Support for 64-bit operating systems [Advanced]
From this version, support is now provided for the following operating system
editions.
Windows 7 Professional (64-bit version)
Windows 7 Enterprise (64-bit version)
Windows Server 2008 R2 Standard
- 49 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
Note
When using Windows 7, be sure to make the following settings.
・ Configure the system so that it does not enter the sleep or hibernation
states.
・ Disable Windows Aero. (Do not use Aero themes.)
5-1-15-6 Language support [Advanced]
Support is now provided for Brazilian Portuguese and traditional Chinese.
5-1-16 Additional features by V1.3.0
5-1-16-1 RealShot Manager Lite
When installing RealShot Manager Lite (Server), you can now choose to use
up to 9 cameras without a license.
For a comparison of functions with RealShot Manager Advanced (Server) and
other details, please refer to the installation guide and user’s guide.
Note
As for the installer of V1.3.0, it is supported only to install as RealShot
Manager Lite (Server). Upgrading from past RealShot Manager Advanced
versions is planned to support from V1.3.1.
5-1-16-2 Support for additional cameras
Support is now provided for the following network cameras.
Network camera:
SNC-CH210, SNC-DH210,
SNC-CH120, SNC-CH160, SNC-DH120, SNC-DH120T, SNC-DH160,
SNC-CH240, SNC-CH280, SNC-DH240, SNC-DH240T, SNC-DH280
Note
Support for models whose release post-dates release of V1.3.0 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-2-4 ”Supported Camera
Information”.
- 50 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-16-3 Added camera auto-registration function and Easy Setup guide
A function has been added to locate cameras with factory default settings in
the same network segment and to register them automatically. When
RealShot Manager Lite is installed, this function works when the software is
started for the first time.
In addition to the previous configuration screen, a wizard has been added to
make initial configuration easier, along with an Easy Setup guide showing
how to customize settings.
For details, please refer to the installation guide.
5-1-16-4 Support for client access over the Internet
By making the appropriate NAT (Network Address Translation) settings in
your router, you can now access the RealShot Manager Advanced client over
the Internet.
Further, these settings have been made easier to make if you use an UPnP
(Universal Plug and Play) router.
For details, please refer to the user’s guide.
5-1-16-5 Support for 64-bit operating systems
From this version, support is now provided for the following operating system
editions.
Windows 7 Professional (64-bit version)
Windows 7 Enterprise (64-bit version)
Windows Server 2008 R2 Standard
Note
When using Windows 7, be sure to make the following settings.
・ Configure the system so that it does not enter the sleep or hibernation
states.
・ Disable Windows Aero. (Do not use Aero themes.)
5-1-16-6 Language support
Support is now provided for Brazilian Portuguese and traditional Chinese.
- 51 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-17 Additional features by V1.2.0
5-1-17-1 Expansion of supported cameras
Newly supports the Sony IP network cameras shown below.
IP network camera:
SNC-CH180, SNC-DH180, SNC-DH140T
Major features supported by the RealShot Manager Advanced are as follows:
・Picture size: 1280x1024
・View-DR
Note
In this version, IR illuminator setting of SNC-CH180 and SNC-DH180 and
new features of firmware V1.10 for cameras are not supported.
Some cameras, which are not shipped when this software is released, are
evaluated with planned specifications and those are regarded as supported
cameras.
For the further information about restrictions or precautions with regard to
the network cameras, see later in this document.
For details of other supported cameras, refer to 1-2-4 ”Supported Camera
Information”.
5-1-17-2 Windows 7 32-bit edition support
RealShot Manager Advanced (Server/Client) newly supports the following
Windows 7 32-bit editions as the OS.
Windows 7 Professional
Windows 7 Enterprise
Note
When RealShot Manager Advanced is used on Windows 7, set the followings.
・ Sleep mode and power-saving mode must be off
・ Windows Aero must be disabled (Don't use the Aero theme)
- 52 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-18 Additional features by V1.1.2
5-1-18-1 Expansion of supported cameras
Newly supports the Sony IP network cameras shown below.
IP network camera:
SNC-CH140, SNC-DH140
Major new features supported by the RealShot Manager Advanced are as
follows:
・Picture size: 1280x1024
・View-DR
For the further information about restrictions or precautions with regard to
the network cameras, see later in this document.
For details of other supported cameras, refer to 1-2-4 ”Supported Camera
Information”.
5-1-18-2 Receiving VMF alarm of camera
Newly supports receiving VMF alarm for the Sony 5th generation cameras /
camera servers. VMF alarm of camera can be used as trigger for recording or
action.
IP network camera:
SNC-CH140,
SNC-DH140,
SNC-RH124,
SNC-RH164,
SNC-RS44,
SNC-RS46, SNC-RS84, SNC-RS86
Camera server:
SNT-EX101, SNT-EX101E, SNT-EX104, SNT-EX154
When using this function, select [VMF(Camera)] in the [VMD] tab. VMF
settings for those devices should be done in the device side with Web Browser.
5-1-18-3 Migration from RealShot Manager Ver. 4.3
Newly supports configuration migration from RealShot Manager V4.3 to
RealShot Manager Advanced.
For details of procedures and restrictions, refer to the technical document
“Procedure for Migration from RealShot Manager V4.3” provided by Sony.
- 53 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-19 Additional features by V1.1.1
5-1-19-1 Multiple Codecs support
Newly supports multiple codecs for Sony IP network cameras and camera
servers shown below.
IP network camera (max. 3 codecs):
SNC-RS44, SNC-RS46, SNC-RS84, SNC-RS86
IP network camera (max. 2 codecs):
SNC-RH124, SNC-RH164
Camera server (max. 2 codecs):
SNT-EP104,
SNT-EP154,
SNT-EX101,
SNT-EX101E,
SNT-EX104,
SNT-EX154
5-1-19-2 Simple Motion Detection support
Newly supports receiving a simple motion detection alarm of the following
Sony camera servers as VMD (Camera).
Camera server:
SNT-EP104, SNT-EP154
5-1-19-3 H.264 Codec support
Newly supports H.264 Codec for the Sony cameras. Please use the following
firmware versions when you use H.264 Codec.
Supported model name and firmware version are as follows:
Camera Model Name
Camera Firmware Version
SNC-RX530
v3.10/2.40 or higher
SNC-RX550
v3.10/2.40 or higher
SNC-RX570
v3.10/2.40 or higher
SNC-CS50
v2.30 or higher
SNC-RZ50
v2.40 or higher
SNC-DF50
v1.20 or higher
SNC-DF80
v1.20 or higher
SNC-DF85
v1.20 or higher
- 54 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-1-19-4 Expansion of supported languages
Newly supports Polish and Korean.
5-1-20 Additional features by V1.1.0
5-1-20-1 Expansion of supported cameras
Newly supports the Sony IP network cameras and camera servers shown
below.
IP network camera:
SNC-RS44, SNC-RS46, SNC-RS84, SNC-RS86, SNC-RH124, SNC-RH164
Camera server:
SNT-EP104, SNT-EP154, SNT-EX101, SNT-EX104, SNT-EX154
Major new feature supported by the NSR-1000 series are as follows:
・H.264 Support
・Camera Tampering Detection
・Shadow Tour
・Visibility Enhancer
・XDNR
For the further information about restrictions or precautions with regard to
the network cameras /camera servers, see later in this document.
In addition, IQinVision cameras shown below are newly supported.
IQeye510, IQeye703, IQeye705, IQeye711, IQeye752, IQeye753, IQeye755
For details of other supported cameras, refer to 1-2-4”Support Camera
Information”.
5-1-20-2 System Controller RM-NS1000 support
Newly supports the Sony System Controller RM-NS1000. For details, refer to
the Quick Setup/Start Guide and User’s Guide which come with the product.
5-1-20-3 4CIF resolution support for the 3rd generation cameras
Newly supports 4CIF resolution (PAL: 704x576, NTSC: 704x480) for the Sony
3rd generation cameras.
- 55 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
Supported model name and firmware version are as follows:
Camera Model Name
Camera Firmware Version
SNC-RX530
3.10/2.40 or higher
SNC-RX550
3.10/2.40 or higher
SNC-RX570
3.10/2.40 or higher
SNC-CS50
2.30 or higher
SNC-RZ50
2.40 or higher
SNC-DF50
1.20 or higher
SNC-DF80
1.20 or higher
SNC-DF85
1.20 or higher (*1)
*1 When you want to select the image size of more than 4CIF on SNC-DF85,
the firmware version of the camera should be V1.20 or higher. If the former
version, do not select 4CIF in the image size setting.
5-1-20-4 Highlight function
Newly supports the highlight function that displays flashing red frames
around images in the custom layout at the occurrence of related alarm/event.
For details, refer to the User’s Guide.
5-1-20-5 Monitor Sequence function
Newly supports the monitor sequence function that sequentially displays
images from the specified cameras of up to 16 at a specified interval in one of
the monitor frame. For details, refer to the User’s Guide.
5-1-20-6 Auto-logon function
Newly supports the auto-logon function that allows you to be logged on
without being certificated by the RealShot Manager Advanced at start-up.
For details, refer to the User’s Guide.
Note
Even if this function is enabled, you are separately required to log on the OS.
In addition, when the UAC function of Window Vista is enabled, a message
asking you the confirmation is displayed when the application starts up.
5-1-20-7 Expansion of Second monitor function
The 1x1、2x2、3x3 and 4x4 fixed layouts for live image monitoring can be used
- 56 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
as a second monitor, as well as the current hotspot monitor.
5-1-20-8 Adding “Copy” button to the layout configuration screen
Newly adds “Copy” button to the layout configuration screen. This allows you
to copy image or monitor frame in the layout screen.
5-1-20-9 Windows Server 2008 Support
RealShot Manager Advanced Server newly supports Windows Server 2008
Standard (x86 Edition), Service Pack 2 as the OS.
5-1-20-10 ONVIF support
Newly supports ONVIF Version 1.01.
・
Auto Registration and Multiple Camera Registration are not supported.
Please specify a Device Type "ONVIF".
・
Only supports JPEG streaming.
・
It is not guaranteed to connect to all ONVIF V1.01 conformant products.
- 57 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
5-2 Histories of resolved limitations
5-2-1 Resolved Limitations in V1.6.2
•
[C] If you enable the Direct2D in RealShot Manager Advanced (Client) and log on to
the NSR system with the Client, neither the NSR server nor the cameras in the target
server can be accessed from Client side 30 seconds later after the logon. (V16R:335)
This issue has been resolved.
5-2-2 Resolved Limitations in V1.6.1
•
[S/C] If you selected VBR for the CBR/VBR setting of SNC-xx600 series, the video
setting might not complete. Please use the kind of cameras with CBR setting.
This issue has been resolved.
•
[S/C] The audio uploading was not available for SNC-xx600 series.(M16:184)
This issue has been resolved.
•
[S/C] Though SNC-xx600 series had Edge Storage, this system did not support the
function for them.
This issue has been resolved.
•
[S/C] If you created an action schedule for "Notify Emergency Event" action in Server
side, such action schedule shall neither be shown nor work in Client side. To receive
and show "Emergency Event" in Client, please create the action schedule and configure
"Show Emergency Event Dialog" in each Client. (V15N:263)
This issue has been resolved.
•
[S/C] For masking usage, prefer the function of a camera/video server instead of that of
a recorder. By masking function of a recorder, masks for recordings which were
recorded by Edge Storage function did not move with pan, tilt and zoom movement.
(V16R:45)
This issue has been resolved.
•
[S/C] The resolutions of some cameras could be set to be higher than 640x480 in GUI
even though they worked in multiple streams mode. (M16:44, Q:997)
This issue has been resolved.
- 58 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] The GUI windows might be shown incorrectly due to the wrong window size.
(V16R:251, Q:992)
This issue has been resolved.
•
[S/C] When the selected monitor frame was displayed in 1x1 mode, the layout
background image could not be shown if you changed current active layout to another
one. (V16R:271, Q:1000)
This issue has been resolved.
•
[C] In some cases, the sub-trees in device tree list could not be shown correctly if you
clicked the □
+ button to extend them. (V16R:314, Q:1010)
This issue has been resolved.
5-2-3 Resolved Limitations in V1.6.0
•
[S/C] If you clicked the [Date] button on the Schedule Configuration Screen without
selecting cameras, the schedule list did not appear even after you selected some
cameras. (V16R:16)
This issue has been resolved.
•
[S] A memory leaded RSM Server Manager service to abnormal termination when
v1.5.1 of this software ran on Windows XP. (V16R:46)
This issue has been resolved.
•
[S/C] The playing slowed down for the records with high frame rate and very low
bitrate (upper 30 FPS/ under 64 Kbytes, etc). (V16R:73, Q:800)
This issue has been resolved.
•
[C] Operation.log, EventAlarm.log, System.log and detail folder could not be exported
by exporting log files via the Log dialog box or exporting system information from the
Administration Menu of the software version v1.5.1. (V16R:161)
This issue has been resolved.
•
[C] In spite of there is no error in server, sometimes ERROR lamp lighted up in Client
window. (M16:119, Q:937)
This issue has been solved.
- 59 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[C] If some cameras were not connected when the client started, actions which were set
with the cameras could not work correctly even after the connection recovered.
(V16R:10, Q:886)
This issue has been resolved.
•
[S/C] Transparent frame of image maps had been changed to dotted line in the software
version v1.5.1. However, we have withdrawn the inappropriate change at v1.6.0.
(Q:936)
5-2-4 Resolved Limitations in V1.5.1
•
[S/C] Playback rarely stops when the record is changed automatically during
continuous playback on the list mode of search window. If this problem happens, please
push play button again for recovering from this problem. (V15R:12, V14R:295)
This issue has been resolved.
•
[S/C] Cameras shall be shown in group node even though current logon user has no
access permission to those cameras(V15R:25, Q:868)
This issue has been resolved.
•
[S/C] After registration, the icon for some models (such as DF85) may be shown
invalidly. In the other hand, the icon of devices newly registered in Server side shall be
shown invalidly in Client side if these devices are registered after logging on Client.
(V15R:24, V15R11, Q:834)
This issue has been resolved.
•
[S/C] When system is in high stress, there may be video frame loss in record data. In
this case, ghost effect may appear when playing back in Server or Client side.
(V15R:121, Q:863, Q:802)
This issue has been resolved.
•
[S] When logging on Lite after OS restarts, an error message shall pop-up every time,
indicating that the 30-day trial period has ended. (V14R:311, Q:732)
This issue has been resolved.
•
[S/C] GUI terminated abnormally by assigning a camera to a monitor frame of a
custom layout in the main window with RM-NS1000 when no monitor frame was
- 60 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
selected. (M15:156, Q856)
This issue has been solved.
•
[S/C] If you repeated clicking [PLAYBACK] rapidly, before it turned to be highlighted,
an error message might appear: "Remote server: is not available". (M15:170, Q855)
This issue has been solved.
•
[S/C] When VMD is enabled, a red frame around the image may appear for duration
shorter than the value configured in [Pulse Duration]. (V15R:4, V14R:315)
This issue has been solved.
•
When multiple clients are connected to the server, the load of server side shall increase
greatly if configuration change should be made at the client side. This may cause some
trouble to the operation in client side.(V15N:252, Q:900)
This issue has been solved.
5-2-5 Resolved Limitations in V1.5.0
•
[C] If a mark-in point for exporting a recording was specified on an area of the timeline
where no recording data existed, the export was not performed. This issue has been
solved. (M15:123,V14R:337)
•
[C] If [PLAYBACK] was clicked for a playback and then clicked again before the
playback started, a message was displayed as follows: “Remote Server: is not available”.
This issue has been solved. (M15:156, Q856)
•
[C] If camera assignment was performed from RM-NS1000 while no monitor frame was
selected, the application terminated abnormally. This issue has been solved. (M15:170)
5-2-6 Resolved Limitations in V1.4.7
•
[S/C] RealShot Manager Lite often showed a wrong warning message of license expiry
when started immediately after the computer boot. This issue has been solved.
(V14R:311, Q:732)
•
[S/C] Icon Highlight function rarely does not start when the sensor input signal
changes from ON to OFF or vice versa within 1 second. This issue has been solved.
(V14R:291, Q:653)
- 61 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] Two or more instances now can be configured for multiple selected cameras.
Previously only one instance could be configured when multiple cameras were selected.
V1.4.7 allows two or more instances to be configured depending on the camera
specifications. (V14R:309)
5-2-7 Resolved Limitations in V1.4.6
•
[C] In case of changing multiple types of device settings simultaneously, SCHEDULE,
ALARM and MONITORING settings went to the same. This issue has been solved.
(M14:2)
•
[C] An improper error message appeared at a client when you tried to register cameras
which exceeded the number limit of license. This issue has been solved.(M14:46)
•
[C] Icon Highlight function rarely does not start when the sensor input signal changes
from ON to OFF or vice versa within 1 second. This issue has been solved. (V14R:291)
5-2-8 Resolved Limitations in V1.4.5
•
[S/C] When the recording server recorded the video data from a network encoder with
no video input, it couldn't playback from the specified point after the recording files
including such video data were searched.(V14R:204, Q664)
This issue has been solved.
•
[S/C] Clicking an image icon on a layout caused the application reboot while using a
second monitor. (V14R:294)
This issue has been solved.
5-2-9 Resolved Limitations in V1.4.4
•
[S/C] GUI may crash by pushing other buttons than [Abort] during saving or restoring
the configuration data. Do not push other buttons than [Abort] during saving or
restoring the configuration data.(V14R:167, V14R:169)
This issue has been solved.
•
[C] A server may run short of the ability of streaming when you assign 30 or more
cameras belong to the server to a layout. In such a case, please reduce the number of
cameras in the layout and restart the client.(V14R:176)
- 62 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
This issue has been solved.
•
[S/C] If you use an alarm output of camera in inverted status, alarms and actions
triggered by the sensor input or VMD(Camera) of the camera did not work properly.
(V14R:209, Q:657)
This issue has been solved.
•
[S/C] When configuring the alarm/event recording to be triggered by another camera’s
event, the configuration information of [Alarm Trigger] could not be displayed on the
Schedule screen. (VT3:1086)(VT2:764)
This issue has been solved.
•
[S/C] If the Windows Live related modules (e.g. Windows Live Essentials 2011) are
installed in the Windows 7, it took few minutes to launch the RealShot Manager
Advanced. (V14R:38)
This issue has been solved
.
•
[C] When saving an Event/Alarm Action and re-open the Event/Alarm Action screen,
wrong server name might be shown. (V14R:242)
This issue has been solved.
5-2-10 Resolved Limitations in V1.4.0
•
[S] When the setting of e-mail (SMTP) authentication was disabled, even if a SMTP
server did not require an authentication, sending e-mail might fail. (V14R:6)
This issue has been solved.
•
[S] When IP addresses were changed in a system configured with Master/Slave, the
Slave server could not be registered in the Master server. (V14N:138, V14R:108)
This issue has been solved.
•
[S] While configuring the storage setting with Server Configuration screen, it was
impossible to specify any network drives.(V11R:78)
This issue has been solved.
•
[S/C] 12fps and 16fps could not be set for the following cameras. (V14N:7)
SNC-CH140, SNC-CH180, SNC-DH140, SNC-DH140T, SNC-DH180
- 63 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-CH240, SNC-CH280, SNC-DH240, SNC-DH240T, SNC-DH280
This issue has been solved.
•
[S/C] Camera tour in the following cameras could not be set in the action setting.
(V14N:81, V14R:45)
SNC-RH series
SNC-RS series
This issue has been solved.
•
[S/C] Some video settings supported by camera could not be set from the [Video] tab of
the device setting. (V14R:131)
Ex. SNC-CH140
Monitoring: H.264/1280x720/25fps
Recording: H.264/640x480/15fps
This issue has been solved.
•
[S] When the storage mode was put into the camera mode (refer to “Configuring
Storage for Each camera ([Camera] mode) in the User’s Guide, for details.), audio data
was saved in default storage even if changing the recording storage from default.
This issue has been solved.
5-2-11 Resolved Limitations in V1.3.3
None
5-2-12 Resolved Limitations in V1.3.2
•
[S/C] When using system alerts as trigger, highlighting images didn't work in V1.3.0
and V1.3.1 of the software. (V13R:645)
This issue has been solved.
•
[S/C] In the [Video] tab of the following cameras:
SNC-CH240, SNC-CH280, SNC-DH240, SNC-DH240T, SNC-DH280
When setting like, [Monitoring: 640x480] and [Recording: 1920x1440 with H.264
codec], you could only set lower frame rate than camera’s ability. (V13R:607)
This issue has been solved.
•
[S/C] Picture sizes over 1280x1024 with multiple codecs could be set for the following
network cameras. (V13R:443)
- 64 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-CH240, SNC-CH280, SNC-DH240, SNC-DH240T, SNC-DH280
This issue has been solved.
•
[S/C] The user name was not displayed in the operation log. (V13R:162)
This issue has been solved.
•
[S/C] Event Action Server stopped working. (V13N:348)
This issue has been solved.
5-2-13 Resolved Limitations in V1.3.1
•
[C] Device settings might not be applied correctly from the client which is connecting
via router with NAT (Network Address Translation). (V13R:523)
This issue has been solved.
•
[S/C] In case of handling camera audio, if an audio device of the PC was disabled and
run for many hours, the GUI might be restarted. (V13R:550)
This issue has been solved.
•
[S/C] [Camera] becomes to work in [E-flip] list on the [Video] tab for SNC-CH210 and
SNC-DH210. (V13R:375)
•
[S/C] In case of setting VMD(Camera) to the following cameras/camera servers:
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
Even if doing [Enable] VMD(Camera) and clicking [Apply], settings might not be set to
the device. (V11R:882, V11R:925, V11N:626)
This issue has been solved.
•
[S/C] When specifying a preset name for the following cameras/camera servers, a space
could not be used in the preset name. (V11R:485)
SNC-RH series
SNC-RS series
- 65 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
This issue has been solved.
5-2-14 Resolved Limitations in V1.3.0
•
[S/C] Items of the layout selection combo box in main window were not sorted.
(QMP:512)
This issue has been solved.
•
[S/C] In case of using Alarm Recording or Event Recording with the following cameras
and activating layout tour including them, the word "CONNECTING..." might be
displayed about 30 seconds in a monitor frame. And in such case, the records in the
period might not remain. (V12R:22)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH140, SNC-CH180, SNC-DH140, SNC-DH140T, SNC-DH180
This issue has been solved.
•
[S/C] In case of setting a [Passing] filter of VMF, minimum speed and maximum speed
could not be set. (V12R:84)
This issue has been solved.
•
[S/C] Visibility Enhancer could not set [Off] to the following cameras and camera
servers. (V12R:124)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
This issue has been solved.
•
[S/C] For the following cameras, when applying View-DR [OFF] and Visibility
Enhancer [Off] at the same time, Visibility Enhancer became [Middle]. (V12R:111)
- 66 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
SNC-CH140, SNC-CH180, SNC-DH140, SNC-DH140T, SNC-DH180
This issue has been solved.
•
[S/C] Even if [View-DR] in [Video] tab was ON, Brightness (EV) setting of the following
cameras could be controlled. (V11R:829)
SNC-CH140, SNC-CH180, SNC-DH140, SNC-DH140T, SNC-DH180
This issue has been solved.
•
[S] When the following cameras were used with firmware V1.10, an event of camera
tampering detection would not be cleared automatically. (V12R:7)
SNC-RH series
SNC-RS series
SNT-EX series
This issue has been solved. The tampering alarm is cleared about one minute.
•
[S/C] When opening the configuration screen just after registering the following
cameras/camera servers, some tabs like [Physical Sensor In] might not be displayed. Or
the parameters for PAL model might be listed under Image Size or Frame Rate on
[Video] tab regardless of use of NTSC camera. (V11N:363,V11N:446)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH140, SNC-CH180, SNC-DH140, SNC-DH140T, SNC-DH180
This issue has been solved.
5-2-15 Resolved Limitations in V1.2.0
None
5-2-16 Resolved Limitations in V1.1.2
•
[S/C] Using the following cameras/camera servers with firmware Ver. 1.04 or 1.06:
When setting motion detection areas, the areas might be out of the picture area.
(V11R:817, V11N:563)
SNC-RH series
SNC-RS series
SNT-EX series
- 67 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
This issue has been solved.
•
Even if the VMD setting is changed from VMD(Camera) to VMD(Recorder), alarms of
VMD(Camera) were received. (V11N:552)
This issue has been solved.
•
In some environments, Media File Player abended when it was closed. (V11R:769)
This issue has been solved.
•
In case of playing the media where the recorded images with audio were exported from
RealShot Manager Advanced (server/client), the audio data was not played back
without installing of Media File Player. (VT2:507)
This issue has been solved.
•
[S/C] When daylight saving time (or summer time) was in effect, action schedule might
not operate correctly on the day of transition. (V11R:560,V11R:561)
This issue has been solved.
Note
Regarding this fix, Action Schedule may shift one hour when you upgrade from
RealShot Manager Advanced less than V1.1.1. Please make those settings again in
V1.1.2 and later. (V11R:819)
•
[S/C] An operation of Manual Action was not recorded in the operation log. (V11R:803)
This issue has been solved.
5-2-17 Resolved Limitations in V1.1.1
•
There were some restrictions in V1.02 of the cameras/camera servers below.
(V11R:386,V11R:440,V11N:379)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
The restrictions mentioned below have been solved in V.1.04.
・ When executing the preset function, detections by VMD(Camera) and VMF
- 68 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
don’t work.
・ Overwrite recording during the shadow tour may be disabled during a
certain period.
・ If clicking the monitor frame while the live images are monitored with
audio enabled, the live images freeze for about three seconds.
・ Audio may be interrupted intermittently.
•
[S/C] There was a problem that the pan/tilt movement did not stop for a certain period
after RM-NS1000 performed pan and tilt controls for SNC-RH164. (V11R:596)
This issue has been solved.
•
[S/C] There was a problem that the camera’s pan/tilt movement was uncontrollable for
a certain period if you pressed IRIS button (or MANUAL FOCUS button) continuously
for adjustment. (V11R:601)
This issue has been solved.
•
[S] There was a problem that communication with the slave server was not established
after you upgraded the NSR-1000 series or RealShot Manager Advanced which
configured the master/slave configurations, from v1.0.4 to v1.1.0. (V11N:473,
V11R:582)
This issue has been solved.
•
[S] With RealShot Manager Advanced server v1.1.0, there was a problem that no image
file was attached to e-mail even though you selected “Send e-mail” and “Attach Camera
Image” select boxes on the manual (or event/alarm) action screen. (V11R:603)
This issue has been solved.
•
[S/C] While the recorded image was being played back, the VMF detection frame was
not rendered correctly in size. This happened when the VMF settings were configured
for the cameras or camera servers listed below. (V11R:583)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
This issue has been solved.
- 69 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] The screen abended when the running layout tour was switched over to another
one. This happened when the number of the latter tour's layouts was fewer than the
former's. (V11R:607)
•
[S/C] The VMF detection frame went away on the playback image at the timing of
moving the timeline cursor to another record in the timeline view list when recorded
image was being played back on the search window. (V11R:605)
This issue has been solved.
•
[S/C] When you selected only “Camera name” as an item to display on the monitor
frame, the camera name displayed blinked. (V11R:587)
This issue has been solved.
•
[S/C] The screen abended when the view mode was changed from “Timeline view” to
“List view”. This happened when the specified search condition included 1000 or more
recorded images. (V11R:604)
This issue has been solved.
•
[S/C] When the VMF settings had been configured, the VMF detection frame was
shifted from its expected position during the playback of the corresponding image on
the main screen. (V11R:678)
This issue has been solved.
•
[S/C] When the VMF settings were configured, VMF detection frame was sometimes
not displayed during playback on the main screen. (V11R:711)
This issue has been solved.
•
[S/C] There was a problem that the configured mask itself disappeared if the VMD
settings had been configured on the configuration screen. (V11R:721)
This issue has been solved.
•
[S/C] There was a problem that live image is not displayed depending on the video
codec settings on the SNC-RH series camera. (V11R:745)
This issue has been solved.
Example of video codec settings that cause the trouble:
- 70 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
H.264, 4096kbps, 1fps
H.264, 8192kbps, 1fps
H.264, 8192kbps, 2fps
•
[S/C] Only the "Level 5" user could change password in the Logon dialog. (V11N:545)
This issue has been solved.
•
When SNC-DF85 are being used with the RealShot Manager Advanced of less than
v1.1.0.19 with JPEG codec and then, you upgrade it to v1.1.0.21, this may change the
video codec settings to MPEG4 for the cameras. (V11R:578)
This issue has been solved.
•
When AVI conversion had been done by Media File Player, the resultant AVI video file
became shorter in length than the resultant AVI audio file. (V11N:465)
This issue has been solved.
5-2-18 Resolved Limitations in V1.1.0
5-2-18-1 Installation
•
[S] The problem with the Master/Slave configurations
When the same names are assigned to both the master and slave servers, the client
does not recognize the cameras on the slave server.
When using the slave server, be sure to change the server name from default, under
[Administration] menu -> [Setup] menu -> [Server]. (V11R:127)
•
[S] You may find the following massage on [Information] window of the RealShot
Manager Advanced (Server) in spite of the valid software license. This is merely due to
improper indication. You can use the server indefinitely. (V11R:544)
"License File expires 31 December 1969” (or, 1 January 1970)
5-2-18-2 Main Screen: Monitoring
•
[S/C] Do not log off the application while currently captured images are recorded
manually on the main screen. If you do so, the manual recording stops.(V11R:12)
•
[S/C] The problem that the dragged area is cropped without being enlarged even when
clicking & dragging with a mouse in the monitor frame while pressing “DIRECT”
button. It possibly happens when executing the digital zoom function with “Digital”
- 71 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
button on the Camera Control pane selected. (V11R:36)
This problem occurs without fail when you uncheck [Scale to Monitor Frame] check box
on [Options] tab of Layout Configuration screen in the Configuration window.
So do not uncheck [Scale to Monitor Frame] check box when you want to directly zoom
in/out using the digital zoom function.
•
[S/C] When executing the digital zoom function with “Digital” button on the Camera
Control pane selected, the phenomenon mentioned below occurs.
Once clicking & dragging a certain area with a mouse in the monitor frame while
pressing “DIRECT” button, one push of [T] or [W] zoom button enables an image to be
zoomed in to the telephoto end or out to the wide-angle end. (V11R:59)
•
[C]The RealShot Manager (Client) does not perform digital zoom using the remote
controller for cameras without the PTZ function. On the other hand, however, the
RealShot Manager (Server) can do it. (V11R:68)
•
[C] The RealShot Manager Advanced(Client) cannot send audio to the camera when
connecting to the server via Proxy.(V11R:194)
•
[S/C] Problem when enabling the E-flip function for a camera which does not support it.
When any of VMF filters is selected to display in the monitor frame, the inverted
image is displayed with the non-inverted VMF filter overlapped. (V11R:264)
•
[S/C] If running the system for the long time with 1x1 layout activated by
double-clicking the monitor frame, the screen may be rebooted. (V11R:503)
5-2-18-3 Alarm
•
[S/C] When I/O pin setting is configured by the RealShot Manager Advanced
(Server/Client) so as to receive the alarm from the sensor input of the cameras listed
below, it takes about 25 seconds to receive the alarm from its occurrence.
When I/O pin setting is performed by the NSR, it takes several hundreds of
milliseconds or less.(V11R:57,V11R:80)
SNC-CS10, SNC-CS11, SNC-DF40, SNC-DF70, SNC-P1, SNC-P5, SNC-RZ25
5-2-18-4 Device Configuration
•
[S] When the cameras below are being used with the RealShot Manager Advanced of
- 72 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
less than v1.0.4 and then, you upgrade it to v1.0.4, this may change some video settings
for the cameras. (V11R:30)
SNC-DM110, SNC-DM160, SNC-DS10, SNC-DS60, SNC-DF85
If video settings are changed after upgrading to v1.0.4, perform the procedures below
and then reconfigure the video settings.
1.
Open [Function Selection] tab of Device Configuration screen.
2.
Configure a different value from the desired one, and press “OK” button.
3.
Open [Function Selection] tab again, and reconfigure the desired value. Then,
press “OK” button.
4.
Return to [Video] tab for confirmation. If the desired values are not set, change the
setting and press “Apply” button.
•
[S] IQinVision camera cannot be connected via Proxy. (V11R:55)
•
If registering two or more Barix-made Barionet I/O devices, all pins incorporated in all
the registered Barionet devices are displayed in random order under [Barionet] in the
device tree. To work around this, use the single Barionet device. (V11R:501)
•
[S/C]
When manual recording is performed when monitoring an AXIS camera with
MPEG4 codec selected, there are cases where no image/audio is recorded for the first 5
seconds. (V11R:513)
•
[S/C] When you reboot AXIS camera and have recording or action schedules which uses
AXIS camera input pin for event trigger, there are some cases where these schedules
doesn’t work correctly. To enable the schedules, be sure to deselect the [Enable]
checkbox and apply in that camera’s [Sensor In] tab, and then select the [enable] check
box again and apply. (VT3:1108)
5-2-18-5 Layout Configuration
•
[S/C] Problem that actions mentioned below do not work even if they are assigned to
images or image map in the custom layout. (V11R:35)

Moving a camera to the preset positions.

Changing layout when “Change Layout” and “Beep” are assigned at the same
time.
- 73 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
•
[S/C] Problem that the second monitor setting may not be saved when a PC where the
RealShot Manager Advanced was installed, is connected to two displays.
It happens when the second monitor is disabled under Windows Display Properties.
To use the second monitor, be sure to enable it under Windows Display Properties.
(V11R:118,V11R:126)
5-2-18-6 Action Configuration
•
[S/C] When you set for sending a still image as a mail attachment under the “Send
E-mail” on the manual action screen, select the [Specified Camera] check box and
specify the camera. Even if the [Each camera] check box is selected, the setting
becomes ineffective. (VT3:933)
5-2-18-7 User Configuration
•
[S] When the client is connected in Master/Slave configurations, and a user who has
authority to access only the cameras on the slave server, logs on from the client, the
client does not recognize the cameras on the slave server.
To have an access to those, provide an access authority to cameras on the Master server.
(V11R:110)
5-2-18-8 Export
•
[C] When the RealShot Manager Advanced(Client) is connected to the server via Proxy,
you can neither export the record of the server nor get logs from the server.(V11R:107)
5-2-18-9 Media File Player
•
When the image files with audio are converted into the AVI files using the Media File
Player of v1.2.1.5, under the conditions mentioned below, the AVI files without audio
are created.(V11R:9)
When converting the recorded file which consists of image files (CAM files) and
audio files (AUD files), and the AVI files are created from the CAM file straddling
the second (or later) AUD file and the adjacent one, the latter AUD file fails in
conversion of audio.
- 74 -
RealShot Manager Advanced / Lite V1.6.3 Release Note
With audio
- 75 -
Without
With
audio
audio
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