Pro Tools 10.3.3 Read Me (W)
Read Me
Pro Tools Express 10.3.3 on Windows 7
This Read Me documents important compatibility information, resolved and known issues for Pro Tools® Express 10.3.3 software on
qualified computers running Windows 7 (32-bit or 64-bit).
Compatibility
Avid can only assure compatibility and provide support for qualified hardware and software configurations.
For the latest compatibility information—including qualified computers, operating systems, and third-party products—visit the
Avid website (www.avid.com/compatibility).
iLok USB Smart Key and Pro Tools Authorization
An iLok must be connected at all times while running Pro Tools
Pro Tools requires that an iLok with the appropriate authorizations be connected to the computer at all times. Do not remove the iLok
while running Pro Tools 10.x. If the iLok is removed while Pro Tools is running, one of the following will occur:
Pro Tools displays a dialog giving you the following choices:
• Reinsert the iLok and click Save. Pro Tools saves the session and then quits.
• Click Quit. Pro Tools closes the session without saving and then quits.
– or –
Pro Tools displays a dialog giving you the following choices:
• Reinsert the iLok and click OK to continue working in Pro Tools.
• Click Cancel. Pro Tools closes the session without saving and then quits.
Pro Tools does not recognize iLok connected to USB3 ports (PTSW-158204)
Texas Instruments USB3 controllers are currently incompatible with iLok generation 1 & 2 USB dongles. iLok dongles connected to a
Texas Instruments USB3 controller will not be recognized by Pro Tools or the iLok.com web site. Connect any iLok dongles to USB2
ports instead.
When installing Pro Tools, the PACE installer may cause a reboot before Pro Tools 10 can be installed (PTSW-152529)
When installing Pro Tools, certain PACE copy protection components must be installed first that require a reboot. If these components
are already installed—for example, if you are installing Pro Tools 10 over an existing Pro Tools installation—these components are not
re-installed and no reboot is required.
Plug-Ins
Elastic Audio plug-in from lower versions of Pro Tools are not compatible with Pro Tools 10 (PTSW-136983)
The Elastic Audio Plug-In from lower versions of Pro Tools is not compatible with Pro Tools 10.x. If you encounter an error indicating
that this plug-in is corrupted please re-run the Pro Tools Express installer to ensure that the correct plug-ins are installed.
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General Compatibility
Automatic Update Notification will not connect through a proxy server that requires authentication (108837)
Software Updater will not find an active internet connection when behind a proxy server that requires authentication to gain internet access. To work around this, the client machine with Software Updater needs to be moved out from behind the proxy or the proxy needs
to allow HTTP access via port 80 without requiring authentication.
Aero causes errors at lower HW Buffer sizes (103563)
With Aero enabled in Windows, Pro Tools will not play back without errors at HW Buffer sizes of 128 and below. Turn off Aero if you
want to use lower HW Buffer sizes.
When installing Mbox family drivers, a warning appears indicating that there is not enough space available on the DVD drive
(PTSW-158731)
When installing Mbox drivers, if you encounter a warning that not enough space is available on the DVD drive, you can temporarily disable your DVD drive, install the drivers, and then re-enable the DVD drive.
To disable the DVD drive:
1
From the Start Menu, Right Click on Computer.
2
Choose Manage.
3
Click Device Manager.
4
Expand the DVD/CD-ROM drives by clicking the reveal triangle.
5
Right-Click on the DVD drive that appears.
6
Choose Disable.
HyperControl Support
Pro Tools 10.3.3 adds HyperControl support for the M-Audio Axiom AIR Mini 32 keyboard.
Support for Gobbler Collaboration and Backup Tool
Pro Tools 10.3.3 provides integrated support for Send to Gobbler workflows. Gobbler is a cloud-based backup, transfer, and collaboration tool for managing audio projects and their media assets. Pro Tools integrates with Gobbler to send Pro Tools sessions and audio
files to collaborators over the Internet. When installed, the Gobbler application can be configured to scan your system to locate and automatically back up your Pro Tools sessions and associated media files. If you do not have an account, you can create one for free.
Pro Tools lets you send your Pro Tools session and associated media with Gobbler using the Send to Gobbler command (File > Send
To > Gobbler). You can also send individual audio files using the Share With Gobbler command in either the Pro Tools Bounce To Disk
dialog or the Export Selected dialog.
For more information about using Send To Gobbler and Share With Gobbler commands in Pro Tools, refer to the Pro Tools Reference
Guide.
For more information about Gobbler, visit www.gobbler.com.
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Known Issues
The following section documents known issues you may encounter when using Pro Tools Express, along with workarounds if they exist.
General Pro Tools Issues
Clicking on a Pro Tools window that may be visible will not always bring Pro Tools to the foreground, especially if a process
is running in Pro Tools (such as Bounce to Disk)
If Pro Tools is not the foreground application, you can bring it to the foreground by doing one of the following:

Click the Pro Tools icon in the Windows Taskbar.

Press the Start+Tab keys to bring the Pro Tools application to the front.
Pro Tools does not launch (58531)
Pro Tools will not launch if hardware drivers are not installed or if there are no Inputs or Outputs set in the Control Panel for your audio
interface. If Pro Tools does not launch, be sure the drivers for your audio interface were installed before Pro Tools installation. For MAudio and some third-party interfaces, if the drivers are already installed, go to the Control Panel for your audio interface and make sure
either the Analog or S/PDIF Inputs and Outputs are enabled.
Session templates retain I/O settings and some preferences, display settings, and window layouts (111605)
Pro Tools session templates retain the I/O settings and some of the preferences, display settings, and window layouts from the system
on which the template was created. Consequently, created a new session based on a template restores several session properties from the
original system. These properties are retained by Pro Tools until you change them or another session or template is opened that replaces
them. This also means that if a new blank session is created after using a template, the properties from the template will be used for the
new session.
The properties retained from templates include default track height, view settings, window size and position, and I/O Setup. You can update templates by making the desired changes, using the File > Save as Template command (be sure to select the “Install template in system” option), and then selecting the template you want to replace.
Trying to load a session from an unmapped network drive results in the error: “Pro Tools application has stopped working”
(PTSW-125913)
When trying to load a session from an unmapped network drive, the error “Pro Tools Application has stopped working” will occur. To
avoid this problem, be sure to map the network drive to a drive letter, set up the drive as transfer volume, and then open the session.
Synchronizing to external clock with a different sample rate from the session results in the following error: “The current
playback engine does not support a sample rate of 44.1 kHz” (PTSW-127065)
In certain circumstances, attempting to synchronize to an external clock that has a different sample rate than the session may result in
the following error: “The current playback engine does not support a sample rate of 44.1 kHz.” If this happens, correct the sample rate
mismatch and re-select the correct clock rate.
Default drive defragmenting task corrupts audio files (PTSW-47104)
If Pro Tools is allowed to sit open and idle after 12:00 AM on Wednesdays, Windows will run a scheduled disk defragmentation task
at 1AM which can result in corrupted session or audio data. Avid recommends either disabling the scheduled disk defragmentation task
or making sure Pro Tools is not open if a scheduled disk defragmentation task is pending.
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Windows 7 Systems do not support double-clicking to launch Pro Tools session or installer on external FireWire HFS+ drive
(PTSW-35457)
On Windows 7 systems, if the session or installer is located on an external FireWire HFS+ drive, you cannot double-click on it to launch
the session or installer. To launch a Pro Tools session located on an HFS+ drive, launch Pro Tools first, and then use the Open Session
command in the File menu to open your session. For Pro Tools installation, copy the installer onto an internal drive, and run the installer
from there.
Session Notes dialog frequently appears when opening sessions (PTSW-163563)
The Session Notes dialog frequently appears when opening sessions, but only reports that some paths are unavailable. You should be
able dismiss the dialog and playback the session without incident, but you may want to check your I/O Setup to insure that only valid
paths are configured.
Windows erroneously reports that Pro Tools has stopped responding
Clicking on the splash screen while Pro Tools is launching can result in a Windows error stating that Pro Tools has stopped responding.
Pro Tools is actually still loading normally and will finish launching if you just don’t do anything or if you click “Wait for the Program
to Respond.”
Using the Save Copy In command to save to session formats lower than Pro Tools 10 converts all audio for sessions with
interleaved files (PTSW-152737)
When saving a Pro Tools 10.x session that has a mix of interleaved and non-interleaved (multi-mono) audio files to a lower session format (such as Pro Tools 7–9 “.ptf”), all audio files are converted (even if they are not interleaved).
Opening sessions created with Pro Tools 7.4 or lower (PTSW-47133)
When opening sessions created with Pro Tools 7.4 or lower in Pro Tools 8.0 or higher, all waveform overviews are recalculated. This
is because Pro Tools now features 16-bit waveform overviews, so all old 8-bit overviews will need to be recalculated. This recalculation
only needs to happen once.
Automation is replaced instead of overlaid when using Adjust Session Start Time to Match Source Start Time when importing
session data (PTSW-149273)
Automation can sometimes be replaced instead of overlaid when using Adjust Session Start Time to Match Source Start Time when importing session data. This issue may occur if the source session start time (of the session being imported) is earlier than the current session start time. This issue can be avoided if you instead import the session data from the session with the later start time into the session
with the earlier start time. You must also not enable the Adjust Session Start Time to Match Source Start Time option, and select Maintain Absolute when prompted.
Possible performance issues with new waveform overviews (PTSW-21224 and PTSW-21040)
Calculating waveform overviews in Pro Tools 8.0 or higher may cause some one time issues with various operations. Once the overviews are calculated, system performance will return to normal. Areas where you may notice this are:
• Legacy Sessions (110041)—When opening Legacy Pro Tools sessions (lower than 8.0) for the first time, if you immediately start
playback, you may encounter various errors advising you to increase the H/W Buffer size, or to delete tracks, or to remove some
RTAS plug-ins. This is due to the fact that Pro Tools is re-calculating of the session’s waveform overviews in the background.
Pausing this task in task manager, or waiting until this task is complete, will resolve the issue. Once the waveform is calculated,
you will not experience this issue again.
• Playback of Newly Created Clips (106801 and 106577)—You may notice a slight drop in normal playback performance immediately following a record take or after creating or importing new clips. This is due to the fact that Pro tools is calculating waveform
overviews in the background, and is mostly only encountered when recording or creating many clips with long durations. Pausing
this task in task manager, or waiting until this task is complete, will resolve the issue. Once the waveform is calculated, your session
playback performance will return to expected levels.
Waveform overviews disappear after editing metadata from the Workspace browser (PTSW-153258)
If you edit metadata from the Workspace browser, audio waveform overviews may disappear from the Edit window. If this occurs, recalculate the waveforms or close and reopen the session. To avoid this issue, edit metadata from the Project browser instead of the Workspace browser.
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Start+L launches the Switch Admin User prompt instead of nudging cursor to the left (PTSW-17100)
Start+L Key launches the Switch Admin User prompt instead of nudging the cursor to the left. As a workaround, enable Keyboard Focus
(A...Z) and use the L key.
CPU Usage Limit may be reached when Error Suppression is enabled (PTSW-50339)
When enabling Error Suppression at CPU Usage Limit 85% or higher, it may be possible to overload your computer to a point at which
it is no longer recoverable. To avoid this state, keep your CPU Usage Limit set to 80% or lower when Error Suppression is enabled.
Screen redraw may slow down at higher CPU Usage Limit settings when RTAS Error Suppression is on (PTSW-50069)
In some cases, you may experience a slowdown in screen redraw or background CPU tasks when RTAS Error Suppression is engaged
and the CPU Usage Limit is set to 85 percent or above. If you encounter this behavior while using RTAS Error Suppression, open the
Playback Engine Dialog and lower the CPU Usage Limit by 5 to 10 percent.
Scrubbing audio is offset by the overall system delay when Automatic Delay Compensation is enabled (PTSW-150138)
With Automation Delay Compensation enabled, when scrubbing audio the output is offset by the overall system delay (displayed in the
Session Setup Window). Large system delays cause a noticeable offset. To avoid this issue, you can disable Automatic Delay Compensation when you want to scrub audio for editing.
Audio clips on tick-based tracks do not play at the correct tempo after opening a Reason song with a different tempo
(PTSW-34086)
Audio clips on tick-based tracks do not play at the correct tempo after opening a Reason song with a tempo that is different from the one
in your session. To correct this, make any tempo change via the Conductor track or the Manual Tempo input and the clips will play back
correctly.
–9128 or –6031 DAE errors when using Sibelius 7 as a ReWire client with Pro Tools (PTSW-148554 and PTSW-149809)
If you encounter –9128 or –6031 DAE Errors when using Sibelius 7 as a ReWire client with Pro Tools, try increasing the Hardware Buffer Size to 1024 samples in the Pro Tools Playback Engine (Setup > Playback Engine).
Cannot run Reason or Record as ReWire clients if they have not first been launched and set up as a standalone application
(PTSW-133070)
Reason and Record need to be launched and setup as a stand-alone applications before running them as a ReWire clients with Pro Tools.
Do the following:
• Launch Reason or Record in stand-alone mode and follow the on-screen instructions.
• Quit Reason or Record.
• Launch Pro Tools and insert Reason or Record as a ReWire plug-in on an audio, Auxiliary Input, or Instrument track.
When importing audio from a network share, “file is unreadable” or other errors occur (PTSW-149570)
When importing an audio file from a network share using the Import Audio dialog or a direct shortcut to the share, Pro Tools may display an error such as “The audio file is unreadable by Pro Tools” or “The mp3 cannot be imported because Quicktime is not installed,”
even though QuickTime is installed on the system. If this occurs, map a drive letter to the network share and use the drive letter in the
Import Audio dialog to navigate to the audio file.
Importing MP3 or MP4 files without QuickTime installed (PTSW-61863)
If Pro Tools has been run on a system on which QuickTime was not present, but then QuickTime is installed later, there is the possibility
that Pro Tools has indexed QuickTime files as “Unknown.” These files will remain as unknown even after QuickTime has been installed. If this occurs, either delete DigiBase Database files and try again, or navigate in the browser to any “Unknown” QT file and select “Update Database for Selected.”
Conversely, if Pro Tools has been run on a system with QuickTime present, but then QuickTime is uninstalled, there is the possibility
that QuickTime files have been indexed as known audio file types that can no longer be understood by Pro Tools since QuickTime is
now absent. If this occurs, delete all database files and try again.
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Pro Tools is not compatible with surround audio in QuickTime movies (67350, 67351, 67353)
QuickTime 7 introduced the ability for QuickTime movies to have surround audio. Currently, Pro Tools is not compatible with QuickTime movies that have more than two channels of audio. Pro Tools cannot import from, or bounce to, multi-channel QuickTime movies.
Also, the audio in multi-channel QuickTime movies is not recognized in the Workspace browser.
Some QuickTime audio formats cannot be imported (58792, 73064)
The audio from QuickTime movies with Apple Lossless or AMR audio compression cannot be imported into Pro Tools. Use QuickTime
Pro or another application to convert the audio to another format prior to import.
Apple lossless codec is not supported for Bounce to QuickTime Movie (75224)
Pro Tools 7.3 and higher does not support the Apple Lossless audio codec. Choosing it from the Bounce to QuickTime Movie Audio
Compression dialog will result in a movie without usable audio.
Bounce window appears to freeze during Bounce to Disk (PTSW-132540)
With some Pro Tools audio interfaces (such as Eleven Rack) and some M-Audio devices (such as Fast Track Pro), the Bounce window
appears to freeze during Bounce. While the window appears to not be working, but in fact the Bounce will complete successfully if you
allow it enough time to finish. To avoid this issue entirely, make sure that your audio interface is not selected as the default output device
in the Windows control panel.
Issues with Kensington mouse and drivers
The following may occur when using a Kensington mouse with Pro Tools:
• Alt key sticks when Zooming (61823)
• Stuck Shift Key (62376)
• Stuck Control Key (61830, 62066, 61980, 61988, 62348, and 62559).
To clear stuck keys, press them again. If problems continue, try removing the Kensington drivers.
Accessing Playback Engine after opening a recovered session (54319)
A recovered session from the “Session File Backups” folder must first be saved with a new session name before it is possible to access
the Playback Engine dialog.
Error message “Could Not Complete Your Request because the System Cannot Find the File Specified (2)”
(50454 and #50457)
This message can appear while logged into a non-administrative account and doing either of the following:
• Performing destructive AudioSuite processing
• Locking files in the Workspace browser
This is possibly because the audio file has read-only permissions. In order to correct this, you must be able to log into an administrative
account in Windows and change the permissions of the audio file so you have full read and write access to the audio file. If you do not
have administrative access of the computer, then you must either contact the administrator of the computer to resolve this problem, or
use the File > Save Copy In command to create a copy of the session with all of its audio files.
Recalculating overviews while logged into a non-administrative account (50537)
Recalculating overviews of audio files while logged into a Non Administrative account may cause the following error in the Task window in Pro Tools: “Access denied. (5).” This is probably caused by the audio files having read-only permissions.
In order to correct this, you must be able to log into an administrative account in Windows and change the permissions of the audio file
so you have full access to the audio file. If you do not have administrative access of the computer, then you must either contact the administrator of the computer to resolve this problem, or use the File > Save Copy In command to create a copy of the session with all of
its audio files.
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Performing commands that require saving a session on a non-administrative account (53335)
When logged in as non-administrative user, and opening a session which was copied from CD-ROM (or external hard drive) onto the
system, executing any command which causes Pro Tools to save the session will cause the Access to be denied. To resolve this problem,
first save the session using File > Save As or File > Save Copy In.
Groove Templates (43997)
Pro Tools will be unable to retrieve custom Groove Templates that are saved in an incorrect directory. Groove Templates should be
saved only within the “Grooves” folder.
Clip Groups can be dragged to tracks in Playlist view even though Clip Groups are not supported in Playlist view
(PTSW-152707)
It is possible to drag a clip group to a track in Playlist view even though clip groups are not supported in Playlist view. Normally, when
switching to Playlist view from another track view, any clip groups on that track are automatically ungrouped. While clip groups
dragged to tracks in Playlist view may appear to work properly, it is recommended that you ungroup them while in Playlist view to ensure proper behavior.
Importing tracks with Import Session Data clears the Undo queue (51775)
It is documented in the Pro Tools Reference Guide that importing tracks through Import Session Data clears the Undo queue. More specifically, the Undo queue gets cleared when Main Playlist Option is set to “Import - Replace existing playlists.” The Undo queue does
not get cleared if the option is set to “Import - Overlay new on existing playlists” or “Do Not Import.”
Intermittent Shuttle Lock commands ignored (47155)
Shuttle Lock commands are occasionally ignored. Click once on the Transport pop-up and the functionality will return.
Automation window update when writing automation (PTSW-46747)
When writing automation on Volume, Pan, and so on, the corresponding buttons in the Automation window provide no indication that
automation on the related control is being written. You will need to observe the automation buttons on tracks in Mix or Edit windows
to see an indication that automation is being written.
With the Pro Tools Web browser, links to external sites do not work as expected (PTSW-145325)
In the Pro Tools Web browser, navigating to external sites using links from Avid web pages (such as links to social networks like Facebook and LinkedIn) may not work as expected. For the sake of security, the Pro Tools Web browser is restricted to avid.com pages. If
you want to browse sites other than avid.com, or share avid.com pages with friends, use the Launch Page in External Browser feature
to view the page in your default Web browser and navigate from there.
If you connect to Gobbler successfully, then quit Gobbler, Pro Tools continues to show connection to Gobbler (PTSW-175495)
If you connect to Gobbler while Pro Tools is running, and then quit Gobbler while Pro Tools is still running, Pro Tools does not recognize that you have quit Gobbler. If you quit Gobbler while Pro Tools is running, you will have to launch the Gobbler application independently of Pro Tools.
If you sign into Gobbler after launching Pro Tools, it may be necessary to retry the connection to Gobbler (PTSW-174742,
PTSW-175516)
If you launch and sign into Gobbler after you have already launched Pro Tools, when you try to connect to Gobbler (by choosing the
Setup > Connect to Gobbler or File > Send To > Gobbler commands, or by using the Share With Gobbler option in the Bounce To Disk
or Export Selected dialogs), you may need to click Connect more than once to make the connection to Gobbler. To avoid this issue,
launch and sign into Gobbler before launching Pro Tools.
I/O Setup
I/O Setup files can be saved with illegal characters when Enforce Mac/PC Compatibility option is not enabled (60730)
When importing I/O Setup files (.pio files) from Mac sessions that were not saved with the Enable Mac/PC Compatibility option enabled, files that have illegal characters are not converted successfully—illegal characters do not get replaced with an underscore.
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Master Faders assigned to mapped output busses function only on that specific bus, not for the output channel as a whole
(PTSW-127517)
Because a Master Fader works on a bus, not on an output path or output channel, there may be certain configurations in which the level
sent to the physical I/O is not reflected on any meters in the Pro Tools application. If the configuration includes overlapping output paths
or has multiple busses assigned to a single output path, the overall signal level from these combined sources (including any clipping indication) will only be displayed on the interface itself. You can avoid using multiple output paths or output busses simultaneously by
routing your sources to a single mapped output bus and assign a Master Fader to that.
File and Disk Management
Auto-saving with external hard drives that have little free space can result in data loss (PTSW-32369)
When recording to hard drives that do not have much free space available and when the Auto-Save preference is turned on, it is possible
to completely fill your record drives, and cause data loss. While this occurrence is rare, it can also result in external drives that will fall
offline and not be able to used on the Windows system. It is recommend that you do not allow your record drives to become completely
full, and that you manually back up your projects on a regular basis.
Pro Tools unable to relink to audio files and fade files that have illegal characters when Enforce Mac/PC Compatibility is not
enabled (PTSW-57355)
A Pro Tools session is unable to relink to audio files and fades that have illegal characters if the session was copied without the Enable
Mac/PC Compatibility option enabled. The workaround is to open the DigiBase Project Browser and manually relink each file by
Unique ID.
Exporting interleaved BWF files from Pro Tools 10 and importing into Pro Tools 9.0.x and lower may cause Pro Tools to quit
unexpectedly (PTSW-151579)
When exporting any greater-than-stereo multichannel interleaved WAV (BWF) files other than 5.1 from Pro Tools 10 and then importing them into Pro Tools 9.x or lower, Pro Tools quits unexpectedly. To avoid this problem, export audio files for import into lower versions of Pro Tools in another file format (such as AIFF or multi-mono).
Unable to open Mac sessions from Workspace if title’s illegal characters were converted to underscore symbols (60243)
You will not be able to open a Mac session from the Workspace if the session name contains illegal characters that were converted to
underscores. The workaround is to open the session using the File > Open command.
Missing files when opening a session that was saved using Save Copy In with Preserve Folder Hierarchy option (74454)
The Preserve Folder Hierarchy feature is designed so that sessions with media split between multiple volumes can be easily moved between systems while retaining folder hierarchy. In order for media files to be automatically found, manually copy or create a folder at
the root level of each volume with the session name that contains the Audio Files or Video Files folder. Or, manually relink to the missing files at their current location.
Multiple files with the same name do not relink properly when Save Copy In command is used with Preserve Folder Hierarchy
option (79868)
When saving a session copy with Preserve Folder Hierarchy checked, files with the same name may not relink properly when using
Manual Relink. When opening the session copy, use Automatically Relink to locate the correct files. If the session has already been
opened using Manual Relink and some files are still offline, select Relink Offline in the Project Browser to manually relink the remaining files.
System crash on startup with Mac-formatted FireWire drives (45288)
After installing MacDrive, mount Mac formatted FireWire drives only after Windows has finished starting up. Starting up with FireWire
drives powered on after installing MacDrive causes a system crash.
Disk management when using Mac-formatted drives (45459)
You must disable the MacDrive service in order to convert or re-format an HFS+ FireWire drive to NTFS format.
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Loss of sharing information when unmounting drive from Pro Tools Workspace (46273)
Information relevant to the Shared Folders and Permissions for a given drive, or the folders within it, is lost when a drive is unmounted
from within a Pro Tools workspace.
Sluggish performance when a mapped network drive becomes unavailable (44420)
When using Pro Tools, make sure all mapped networks are present and available. If your computer is mapped to a network drive that
becomes unavailable, Pro Tools may become sluggish.
Missing files when opening a session created by a lower version of Pro Tools (37572)
When opening some sessions created by a lower version of Pro Tools, some files may be missing. You should be able to relink these
files in the Relink window by Name and Duration. In some cases Match Format may not result in found links.
“Access Violation” on playback of read-only sessions
Pressing play in a session recently restored from CD-ROM may result in a dialog stating “Access Violation.” This happens if the session
(and its audio files) are marked with the Read-Only flag. If you do not know how to remove the Read-Only flag from your files, please
consult Windows Help.
Unable to create a session when navigating through the Windows 7 Libraries directory (PTSW-133266)
When creating a session in Pro Tools, if you navigate to the location where you want to save the session through the Windows 7 Libraries directory path, you will be unable to create the session. To avoid this problem, navigate to the location where you want to save the
session through another directory path, such as Drive:\Users\User Name\My Documents\... .
Elastic Audio
When opening legacy sessions (Pro Tools 9 and lower) in Pro Tools 10, any rendered Elastic Audio clips are automatically rerendered (PTSW-139989)
Rendered Elastic Audio clips created in legacy sessions need to be re-rendered for use in Pro Tools 10. Re-render of these files occurs
automatically when the session is opened in Pro Tools 10.
Fades on Elastic Audio-enabled tracks may not regenerate when opening sessions created with Pro Tools 10 in Pro Tools 9.0.x
(PTSW-152949)
When saving a copy of a Pro Tools 10 session to v7-v9 and opening the copy in Pro Tools 9.x, some fades might not be regenerated even
if you select the option to re-generate fades without searching. If this happens, closing and re-opening the session causes the missing
fades to regenerate.
Changes to Elastic Audio algorithms in Pro Tools 8.0 (109141)
Several changes have been made to Elastic Audio signal processing in Pro Tools 8.0. In some cases, you may notice improvements with
timing accuracy of events when time warping audio using the Polyphonic algorithm. In other cases, you may notice sustained low frequency content sounds smoother when time stretching using the Rhythmic algorithm. The X-Form algorithm was upgraded as well, and
exhibits better pitch coherency on certain polyphonic audio sources. While the aim was to improve sonic performance, it is important
to note that sessions using Elastic Audio processing can sound different when played in Pro Tools 8.0 than the same sessions did in Pro
Tools 7.4. To reproduce Elastic Audio processing identical to Pro Tools 7.4, you can replace Elastic Audio version 8.0 with version 7.4
and commit your audio tracks if necessary. Note that version 7.4 does not support Elastic Pitch.
Change between Pro Tools 7.4 and 8.0 in how Transient and Warp markers affect sound quality (PTSW-20012)
Both the Polyphonic and Rhythmic Elastic Audio algorithms rely on transient analysis to achieve optimal fidelity and timing accuracy.
Reducing event sensitivity, and consequentially removing Analysis or Warp markers, may adversely affect the sound quality and timing
of elastic clips. Conversely, an overabundance of Analysis markers or Warp markers, can also adversely affect sound quality. For best
results, make sure that Analysis markers are reasonably correct vis a vis the musical events in an audio clip. Note that to achieve the
highest sound quality, the Polyphonic algorithm in Pro Tools 8.0 and higher is more reliant upon Analysis markers than in Pro Tools 7.4.
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Unusual audio “warble” with Polyphonic Elastic Audio (103038 and #108845)
In some cases, some audio that is being processed with the Polyphonic Elastic Audio algorithm may sound “warbly.” If this occurs, try
adjusting the Window Length control in the Polyphonic Elastic Audio Plug-in window until the warble goes away. If you are opening
a session that previously used the default Window Length setting in Pro Tools 7.4.x, which was 30 ms, a recommended starting point
would be 40 ms. 40 ms is also the new default parameter value for the Polyphonic Elastic Audio algorithm in Pro Tools 8.0.
Real-Time Elastic Audio tracks do not show accurate waveforms (98343)
When using Elastic Audio Real-Time Processing, Pro Tools displays the varispeed waveform in Waveform view no matter which algorithm you are using. This is done because all of the Elastic Audio processing is done in real-time and the waveform is a prediction of
what it will sound like. Switching to Rendered mode will give you an actual representation of the audio as rendered by the algorithm
you are using
Maintaining phase coherency with Elastic Audio pitch processing (106002)
When there is Elastic Audio Pitch processing enabled on a track, switching from Polyphonic, Rhythmic, or X-Form to Monophonic or
Varispeed can disrupt phase coherency. To preserve phase coherency in this case, be sure to clear all Elastic Audio Pitch processing
from the track before switching to the Monophonic or Varispeed algorithm.
Certain audio files cannot be calculated or cleared of Elastic Analysis in Workspace browser (89026)
There are some rare cases where a file will have a file suffix of a file format supported by Elastic Audio (either .WAV or .AIF), but the
Pro Tools Workspace Browser will not allow calculation or clearing of elastic analysis. The browser menu items Calculate Elastic Analysis and Clear Elastic Analysis will be greyed out. In these cases, the file may actually be in a non-supported format. To check the file’s
format, look at the Format column in the Workspace browser. If a file format other than WAV or AIFF is shown (such as QuickTime),
then the file cannot be calculated or cleared of elastic analysis. Note that these non-supported files can still be previewed in tempo, as
well as elasticized once imported into a session.
Drift in an audio file may occur when using Elastic Audio and the Monophonic or X-Form algorithms (96151)
Drift in an audio clip may occur when using elastic audio depending on how much the clips is expanded or compressed when using the
Monophonic or X-Form algorithms. If you are using elastic audio with material that contains transient information in it that you would
like to keep from drifting, you should use the Polyphonic or Rhythmic algorithms.
Tempo maps made from Bar|Beat marker generation in Beat Detective cause Clip Groups in Rendered mode to fall offline
(97993)
A tempo map made from Bar|Beat Marker Generation in Beat Detective will cause clip groups in Rendered mode to fall offline. The
workaround is to make an edit to the offline clip and then toggle the Elastic Audio from rendered to real-time and then back to rendered.
Default Input Gain preference is only for Elastic Audio imported at session tempo (96725)
The Default Input Gain preference in the Elastic Audio section of the Processing Preferences page is for Elastic Audio Imported at Session Tempo only. This preference option will not function unless Preview in Context is enabled in Workspace, and/or “Drag and Drop
from Desktop Conforms To Session Tempo” is enabled in the Processing Preferences page.
Displayed timebase is incorrect after importing Elastic Audio tracks (111299)
The incorrect timebase is displayed after importing Elastic Audio tracks to existing tracks with opposite timebase. You will need to manually select the correct timebase for the affected tracks.
Elastic Audio clips on Playlist lanes are not rendered (111882)
In Playlists View, any Elastic Audio clips on Playlist lanes are not rendered (waveform is “off-line”) when changing the track’s Elastic
Audio processing from Real-Time to Rendered.
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Clip Groups containing Elastic Audio are not recognized as Elastic if the Clip Group itself has not had any Elastic functions
applied (92770 and #97107)
If a clip group contains Elastic Audio inside it, but no Elastic Audio operations have been performed on the outermost level of the clip
group itself, then the clip group will not register as Elastic Audio. When used to create a new track, the track will not automatically be
Elastic Audio–enabled, and the elastic audio inside the clip group will be rendered using the default Elastic Audio plug-in for the session. As a workaround, add a warp marker to the clip group to force it to register as an elastic clip. Or, create an Elastic Audio–enabled
track first, then add the clip group to it.
Cannot import Elastic Audio tracks with the Consolidate From Source Media option (96404)
Use Copy from Source Media to import Elastic Audio tracks.
Timing inaccuracy in audio files converted from CAF and MP3 with Preview In Context enabled (111064)
Audio files converted from CAF and MP3 with Preview In Context enabled can cause timing inaccuracies (gaps in the audio and innerclip asynchronous transients issues). This is inherent with compressed file formats.
MIDI
Sibelius does not launch when using the Send to Sibelius command (PTSW-24193)
When you first install any of the supported Sibelius packages (Sibelius, Sibelius First, or Sibelius Student), the Send to Sibelius command in Pro Tools will return a false error stating that Sibelius is not installed in the system. To avoid this problem, launch Sibelius manually and create a score document. This will only needs to be done once, after which the Send to Sibelius command should function
properly.
When using Import Session Data on a MIDI track with Real-Time Properties enabled and set to using diatonic transposition,
transposition is based on the first key signature in the session only (PTSW-49297)
When importing session data from a session that includes multiple key signatures and a MIDI or Instrument track with the “Transpose
in Key” Real-Time property enabled, the transposition will be based only on the first key in the session. This can be corrected by toggling the Real-Time Properties off and on, at which point the diatonic transposition will be correct for each key.
Record-enabled MIDI or Instrument tracks play out of time when punching in (98835)
With Delay Compensation enabled, the underlying data on MIDI or Instrument tracks plays out of time when attempting to punch-in to
a record-armed MIDI or Instrument) track.
Unavailable MIDI input paths for MIDI and Instrument tracks are not indicated (PTSW-46839)
The device or path name for MIDI Input on MIDI and Instrument tracks is not italicized and grayed out when opening a session on a
system where the device or path are not actually present.
MIDI Type 1 files exported from Pro Tools 7.x and higher do not import correctly into Pro Tools 6.x (PTSW-59835)
MIDI Type 1 files (SMF 1) exported from Pro Tools 7.x and higher are not imported properly into Pro Tools T 6.x. MIDI tracks are created correctly, but the MIDI clips are not placed in playlists. Instead, they are inserted in the Clip List only. The workaround is to drag
the MIDI clips into the playlists.
Plug-Ins
For known issues about specific plug-ins, see the Audio Plug-ins Read Me.
Pro Tools quits on launch when loading plug-ins with Internet Explorer 8 and certain plug-ins installed (PTSW-3122)
Certain plug-ins (such as AmpFarm, EchoFarm, and MDW EQ) use copy protection that conflicts with Internet Explorer 8. This can
cause Pro Tools to quit unexpectedly when loading plug-ins on launch. Either uninstall Internet Explorer 8 or the specific conflicting
plug-ins. You can also check for updated versions of plug-ins online.
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Pro Tools stops working when opening sessions using Waves v7 plug-ins (PTSW-134007)
If Pro Tools stops working when opening sessions containing Waves v7 plug-ins, you may need to change the OS options for decimal
and digit division.
To change the OS options for decimal and digit division, do the following:
1
Go to Start Menu > Control Panel.
2
Select Region and Language.
3
Select “Format” (or the first tab)
4
Click Additional Settings.
5
Make the following changes:
• Decimal symbol: . (dot)
• Digit grouping symbol: , (comma)
• List separator: , (comma)
AudioSuite and Clip Groups (PTSW-57457)
AudioSuite plug-ins handle clip groups in the Clip List slightly differently than audio files. With audio files, an AudioSuite process can
be applied to all copies of a unique audio file which appear in your session by selecting your target as Clip List in the AudioSuite plugin window and selecting Use in Playlist. However, if your target is set to Clip List in the AudioSuite plug-in window while you have a
clip group selected, Pro Tools does not recognize the clip group as processable audio and will present a No Audio was Selected error.
This is because a clip group is not treated as audio until it is actually used in a track.
To apply an AudioSuite process to all copies of a Clip Group in a session at once, do the following:
1
Select the Clip Group to be processed.
2
From the Clip List menu, select Ungroup All. All elements of the group will remain selected.
3
Perform AudioSuite processing.
4
From the Clip List menu, select Regroup.
5
When prompted, select Modify to apply the AudioSuite Process to all copies of the Clip Group in the session, or Copy to apply it only
to the selected Clip Group.
Plug-in Find and Relink with file types not supported by Pro Tools (111704)
Find and Relink will not be triggered by plug-ins in situations where plug-ins supporting Find and Relink are missing links to file types
that are not natively supported by Pro Tools (such as REX files). To have full Plug-in Find and Relink support, the file types used in
plug-ins must also be supported by Pro Tools.
Software instrument does not emit sound when inserted on an Instrument track or Auxiliary Input (THP-157)
Some software instruments will not emit sounds and will not play. If this occurs, manually assign a hardware input to the Instrument
track or Auxiliary Input, and/or manually assign a MIDI output to the Instrument.
MIDI outputs to some software synthesizer plug-ins are italicized in cross-platform sessions (54173)
With some software synthesizers, MIDI output ports show up italicized when opening a session on a different computer platform than
the session was created on until you re-assign the outputs.
Pro Tools 9.0.2 or higher will not launch while loading Amp Farm plug-in (PTSW-135358)
Pro Tools 9.0.2 or higher will not launch with Amp Farm 3.0 or lower installed. To avoid this situation, uninstall or manually remove
the Amp Farm.dpm file from the Plug-Ins folder.
Expired demo plug-ins
Using a demo plug-in whose trial period has ended may result in an “Illegal Instruction Attempted” error within Pro Tools. Removing
the expired demo plug-ins from your Plug-ins folder will rectify the situation.
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PACE InterLok plug-in authorization lost in NTFS boot drives with long names
If your system contains one or more drive(s) formatted with NTFS, and which have drive names longer than 11 characters, corruption
of InterLok plug-in authorizations may occur. In order to remedy this issue before corruption can occur, rename NTFS volumes to drive
names that are 11 characters or less before installing or launching Pro Tools. Should you attempt to launch Pro Tools with NTFS drives
longer than 11 characters, a dialog should appear alerting you to this fact.
Some plug-ins (such as D-Fi, Maxim, or BF-76) report a PACE error when launching Pro Tools (PTSW-162945)
When installing certain device drivers (such as 003 or Digi 002), an older version of PACE may be installed that is not compatible with
current Pro Tools 10 plug-ins. This can happen regardless of the order of Pro Tools and device driver installation. If any standard Avid
audio plug-ins report a PACE error when launching Pro Tools, or when inserted in a Pro Tools session, quit Pro Tools and install the
latest PACE drivers from http://www.ilok.com.
Video
Playback of QuickTime video in Pro Tools may stutter or drop frames
When monitoring QuickTime playback in the Pro Tools Video Window on the computer screen, the video image may stutter or drop
frames. To improve results with QuickTime playback, try any of the following:
• Disable Continuous Scrolling.
• Close unnecessary UI windows.
Unsupported QuickTime video formats (72933, 72956, 72958, 72961)
Several video formats supported in QuickTime are not supported in Pro Tools. These include .DivX, .flc, .m4v and .3gp format movies.
Attempting to import these will generate errors or will fail to import.
Pro Tools UI may slow down with densely-edited QuickTime movie track (77720)
Pro Tools may begin to respond more slowly and update less often as a session with one or more QuickTime video tracks becomes more
and more densely edited. If, while working with heavily edited QuickTime clips, Pro Tools responsiveness begins to decline, use the
Bounce to QuickTime Video command, then import the bounced movie.
Standard-Definition QuickTime movies that are rendered as 16:9 anamorphic play back in Pro Tools at 4:3 (PTSW-23020)
Standard Definition QuickTime movies rendered with 16:9 an anamorphic Scaled Size of 853x480 play back in Pro Tools at 4:3 or
720x486 resolution. The Scaled Size attribute of QuickTime movies is ignored by Pro Tools. To work around this problem, render the
movie letterbox natively within the 720x486 pixel dimension.
MPEG-1 and MPEG-2 video freezes at edit points (79182)
Editing MPEG-1 & MPEG-2 video is not officially supported. If you experience this problem, try switching playback to the Video window, or convert the movie to a supported format using a 3rd party application. Removing the audio from an MPEG-1 or MPEG-2 movie
with a 3rd party application may also fix the problem.
Video track’s video format doesn't match session's video format when switching between NTSC and PAL (77328)
In some cases when switching from NTSC to PAL or from PAL to NTSC, a newly created Avid video track will display the wrong video
format. Trying to record to this track will give the error, “Session frame rate must be compatible with either PAL or NTSC.” Toggling
the Video Format selector from NTSC to PAL or from PAL to NTSC in the Session Setup window will clear this problem.
ASIO Audio Interfaces
Pops and clicks can occur when using third-party ASIO audio interfaces with Pro Tools (PTSW-132084)
Note that audible pops and clicks can occur when using some third-party audio interfaces even if Error Suppression is disabled. Try increasing the Hardware Buffer size for the device to avoid this problem.
Pro Tools Express 10.3.3 on Windows 7 — 12/18/12
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General Localization
Relinking using MacDrive Version 6 to open sessions from other platform (65528)
MacDrive version 6 strips the extensions off of files in “Normal Use” mode - you need to use “Backup/File Transfer” mode to avoid
having the extensions stripped off. However, “Backup/File Transfer” doesn't work well with multibyte characters, as “International
Use” does. “International Use” also strips the extensions, so you either have to not use multibyte characters, or have the trouble with
stripping extensions. These used to be separate options in MacDrive 5, but in 6 you can't get one without the other. To get around the
stripping extensions, you can do a Relink by ID only, and have it search through all the files to match them up - this is the only workaround.
AAF/OMF sequences with non-English characters import with garbled clip names or won't relink (PTSW-33569, PTSW-99570,
PTSW-33826)
If an AAF/OMF sequence containing files or clip names with non-English characters is exported from a Mac-based Pro Tools 7.3.1 system (or lower), it may not import correctly into Avid Media Composer, or Pro Tools 7.4 and higher systems on Windows or Mac. Conversely, AAF/OMF sequences with non-English characters exported from any Pro Tools 7.4 or higher system (or higher) may not import
correctly into a Mac-based Pro Tools 7.3.1 (or lower) system. To relink the files, select “Manually Find and Relink,” then deselect all
options except “Find by file ID.” Clip names may appear garbled.
Inconsistent MIDI performance on Dutch OS with English Pro Tools (59608)
When running the English version of Pro Tools on Dutch OS, MIDI output can slow down with extended use.
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Error Messages
If you encounter an error message while using Pro Tools Express, please visit the Avid Online Knowledge Base for possible causes and
solutions at www.avid.com/onlinesupport.
Error –6031 during playback (32637)
If you encounter a –6031 error while playing back a session with dense MIDI or automation, stop playback, save and close the session,
quit and re-launch Pro Tools, then re-open the session before resuming playback.
DAE Error –9132
If a –9132 error occurs during Bounce To Disk (even with the highest Hardware Buffer setting selected), bus the desired tracks to the
appropriate number and format (mono or stereo) of audio tracks, then record them to disk instead of bouncing.
Error –5000 (Unknown Error) when launching Pro Tools (36130)
On a system with multiple partitions, if different InterLok PACE versions are installed on different partitions, Pro Tools will report an
“Unknown –5000 error” on launch. To avoid this problem, install the same PACE components on all partitions on your system.
DAE Error –9073 when recording to a FireWire drive and the 2 GB file limit is reached (42611)
When the 2 GB file limit is reached during recording to FireWire drives, a –9073 error is posted instead of the expected “Recording has
been terminated because a disk is full” dialog. This error is benign, and does not signal any data loss or problem with the hard drive.
DAE Error –9073 other than when recording to a FireWire drive and the 2 GB file limit is reached
If you encounter a –9073 error, refer to the Answerbase for possible causes and solutions (http://answerbase.digidesign.com).
DAE Error –9128
In sessions with high sample rates (96 kHz or higher), you may need to set the Hardware Buffer Size to 512 or more to avoid –9128 errors during playback with RTAS plug-ins or dense automation.
DAE Error –9155
In sessions with high sample rates of 96 kHz or more, you may need to set the Hardware Buffer Size to 512 or more to avoid –9155 errors during playback with dense automation.
DAE Error –9735
When Pro Tools reaches the end of its time limit in the Timeline, or if Pro Tools has been in continuous play for longer than the maximum time limit, you will encounter a DAE error –9735. The maximum time limit for Pro Tools depends on the session sample rate. For
more information, see the Pro Tools Reference Guide.
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