Cisco Unified Reporting Administration Guide, Release 11.0(1)

Cisco Unified Reporting Administration Guide, Release 11.0(1)
Cisco Unified Reporting Administration Guide, Release 11.0(1)
First Published: January 22, 2015
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© 2015
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CONTENTS
CHAPTER 1
Cisco Unified Reporting Web Application 1
Consolidated Data Reporting 1
Data Sources Used to Generate Reports 1
Supported Output Format 2
CHAPTER 2
Access Unified Reporting 3
Prerequisites 3
System Requirements 3
Required Access Permissions 4
Sign In From Administration Interface 4
UI Components 5
CHAPTER 3
Manage Reports 7
Supported Reports 7
Cisco Unified Communications Manager Reports 7
IM and Presence Service Reports 10
View Report Descriptions 11
Generate New Report 11
View Saved Report 12
Download New Report 12
Download Saved Report 13
Upload Report 14
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Contents
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CHAPTER
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Cisco Unified Reporting Web Application
• Consolidated Data Reporting, page 1
• Data Sources Used to Generate Reports, page 1
• Supported Output Format, page 2
Consolidated Data Reporting
The Cisco Unified Reporting web application, which is accessed at the Cisco Unified Communications Manager
and Cisco Unified Communications Manager IM and Presence Service consoles, generates consolidated
reports for troubleshooting or inspecting cluster data.
Note
Unless stated otherwise, the information, notes, and procedures in this guide apply to Cisco Unified
Communications Manager and IM and Presence Service.
This tool provides an easy way to take a snapshot of cluster data. The tool gathers data from existing sources,
compares the data, and reports irregularities. When you generate a report in Cisco Unified Reporting, the
report combines data from one or more sources on one or more servers into one output view. For example,
you can view a report that shows the hosts file for all servers in the cluster.
The Cisco Unified Reporting web application deploys to all nodes in a cluster at installation time. Reports
are generated from database records.
Data Sources Used to Generate Reports
The application captures information from any of the following sources on the publisher node and each
subscriber node.
• RTMT counters
• CDR_CAR (Cisco Unified Communications Manager only)
• Cisco Unified Communications Manager DB (Cisco Unified Communications Manager only)
• IM and Presence DB (IM and Presence Service only)
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Cisco Unified Reporting Web Application
Supported Output Format
• disk files
• OS API calls
• network API calls
• prefs
• CLI
• RIS
The report includes data for all active clusters that are accessible at the time that you generate the report. If
the database on the publisher node is down, you can generate a report for the active nodes. The Report
Descriptions report in the System Reports list provides the information sources for a report.
Supported Output Format
This release supports HTML output for reports. You can identify a report in Cisco Unified Reporting by the
report name and the date-and-time stamp. The application stores a local copy of the most recent report for
you to view. You can download the local copy of the most recent report or a new report to your hard disk, as
described in “Download new report.” After you download a report, you can rename downloaded files or store
them in different folders for identification purposes.
Related Topics
Manage Reports, on page 7
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Access Unified Reporting
• Prerequisites, page 3
• Sign In From Administration Interface, page 4
• UI Components, page 5
Prerequisites
Make sure that prerequisites are met before you access Cisco Unified Reporting.
System Requirements
Cisco Tomcat Service
Cisco Unified Reporting runs as an application on the Cisco Tomcat service, which activates when you install
Cisco Unified Communications Manager and the IM and Presence Service. Ensure that these products are
running on all nodes in the cluster.
HTTPS
The report subsystem gathers information from other nodes by using an RPC mechanism via HTTPS. Ensure
the HTTPS port is open and the Cisco Tomcat service is running on the node to successfully generate a report.
To enable HTTPS, you must download a certificate that identifies the node during the connection process.
You can accept the node certificate for the current session only, or you can download the certificate to a trust
folder (file) to secure the current session and future sessions with that node. The trust folder stores the
certificates for all your trusted sites. For more information about HTTPS, see the “Introduction” chapter in
the Cisco Unified Communications Manager Administration Guide.
To access the application, you access the Administration interface in a browser window. Cisco Unified
Reporting uses HTTPS to establish a secure connection to the browser.
Web Browsers
Cisco Unified Reporting for Cisco Unified Communications Manager supports the following operating system
browsers:
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Required Access Permissions
• Microsoft Internet Explorer (IE) 7 when running on Microsoft Windows XP SP3
• Microsoft Internet Explorer (IE) 8 when running on Microsoft Windows XP SP3, Microsoft Vista SP2,
and Microsoft Windows 7
• Firefox 3.x when running on Microsoft Windows XP SP3, Microsoft Vista SP2 or Apple Mac OS X
• Safari 4.x when running on Apple Mac OS X
For the IM and Presence Service, use Microsoft Internet Explorer version 6.0 or a later release, or Mozilla
Firefox version 3.0 or a later release to access the Cisco Unified IM and Presence Reporting interface. Other
browsers are not supported.
Required Access Permissions
The Cisco Unified Reporting application uses the Cisco Tomcat service to authenticate users before allowing
access to the web application. Only authorized users can access the Cisco Unified Reporting application. For
Cisco Unified Communications Manager, by default, only administrator users in the Standard CCM Super
Users group can access Cisco Unified Reporting to view and create reports. For IM and Presence Service,
users in the Standard CUReporting group can access Cisco Unified Reporting.
As an authorized user, you can use the Cisco Unified Reporting user interface to view reports, generate new
reports, or download reports.
Note
For Cisco Unified Communications Manager, administrator users in the Standard CCM Super Users group
can access administrative applications in the Cisco Unified Communications Manager Administration
navigation menu, including Cisco Unified Reporting, with a single sign-on to one of the applications.
Sign In From Administration Interface
Perform either of the following steps to sign in to Cisco Unified Reporting from the Administration interface.
• For Cisco Unified Communications Manager, select Cisco Unified Reporting from the navigation menu
in the Cisco Unified CM Administration interface.
• For the IM and Presence Service, select Cisco Unified IM and Presence Reporting from the navigation
menu in the Cisco Unified CM IM and Presence Administration interface.
Before You Begin
Ensure that you are authorized to access the Cisco Unified Reporting application.
When you log in to Cisco Unified Reporting, the last successful system login attempt and the last unsuccessful
system login attempt for each user along with the user id, date, time and IP address is displayed in the main
Cisco Unified Reporting window.
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UI Components
UI Components
The following figure shows the UI components for Cisco Unified Reporting.
Figure 1: UI Components
1 Upload, Download, Generate icons
2 Report List
3 Report Details
Note
The report categories, available reports, and report data vary, depending on release.
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UI Components
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Manage Reports
• Supported Reports, page 7
• View Report Descriptions, page 11
• Generate New Report, page 11
• View Saved Report, page 12
• Download New Report, page 12
• Download Saved Report, page 13
• Upload Report, page 14
Supported Reports
This section details the supported reports for Cisco Unified Communications Manager and Cisco Unified
Communications Manager IM and Presence Service. You can identify a report in Cisco Unified Reporting
by the report name and the date-and-time stamp. Cisco Unified Reporting stores a local copy of the most
recent report for you to view.
Cisco Unified Communications Manager Reports
The following table describes the types of system reports that appear in Cisco Unified Reporting after you
install Unified Communications Manager.
Table 1: Cisco Unified Communications Manager Reports That Appear in Cisco Unified Reporting
Report
Description
Report Descriptions
Provides troubleshooting and detailed information about the reports
that appear.
Security Diagnostic Tool
Provides a summary view of information about security components.
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Cisco Unified Communications Manager Reports
Report
Description
Unified CM Cluster Overview
Provides an overview of the Cisco Unified Communications Manager
cluster. This report includes the following details:
• The Cisco Unified Communications Manager or IM and Presence
Service versions that are installed in the cluster
• The hostname or IP address of all nodes in the cluster
• A summary of hardware details
Unified CM Data Summary
Provides a summary of data that exists in the Cisco Unified
Communications Manager database, according to the structure of the
menus in Cisco Unified Communications Manager Administration.
For example, if you configure three credential policies, five conference
bridges, and ten shared-line appearances, you can see that type of
information in this report.
Unified CM Database Replication
Debug
Provides debugging information for database replication.
Unified CM Database Status
For this report, generation may spike CPU and take up to 10
seconds per node in the cluster.
Provides a snapshot of the health of the Cisco Unified Communications
Manager database. Generate this report before an upgrade to ensure
that the database is healthy.
Unified CM Device Counts
Summary
Provides the number of devices by model and protocol that exist in
the Cisco Unified Communications Manager database.
Unified CM Device Distribution
Summary
Provides a summary of how devices are distributed throughout the
cluster; for example, this report shows which devices are associated
with the primary, secondary, and tertiary nodes.
Unified CM Directory URI and
GDPR Duplicates
Provides a detailed list of duplicated User Directory URIs, Learned
Directory URIs, Learned Numbers, and Learned Patterns on the system.
Unified CM Extension Mobility
Provides a summary of Cisco Extension Mobility usage; for example,
the number of phones that have a Cisco Extension Mobility user logged
in to them, the users that are associated with Cisco Extension Mobility,
and so on.
Unified CM GeoLocation Policy
Provides a list of records from the GeoLocation Logical Partitioning
Policy Matrix.
Unified CM GeoLocation Policy
with Filter
Provides a list of records from the GeoLocation Logical Partitioning
Policy Matrix for the selected GeoLocation policy.
Tip
Unified CM Lines Without Phones Provides a list of lines that are not associated with a phone.
Unified CM Multi-Line Devices
Provides a list of phones with multiple line appearances.
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Cisco Unified Communications Manager Reports
Report
Description
Unified CM Phone Category
Provides a listing of phone models in a given category for use with
the Universal Device Templates. When enabling self provisioning for
a user, you may choose to allow any or all of these categories of phones
by providing a template for each category.
Unified CM Phone Feature List
Provides a list of supported features for each device type in Cisco
Unified Communications Manager Administration.
Unified CM Phone Locale Installers Provides a list of Cisco Unified IP Phone firmware versions supported
by the installed Phone Locale Packages.
Unified CM Phones With
Mismatched Load
Provides a list of all phones that have a mismatched firmware load.
Unified CM Phones Without Lines Provides a list of all phones in the Cisco Unified Communications
Manager database that do not have lines that are associated with them.
Unified CM Shared Lines
Provides a list of all phones in the Cisco Unified Communications
Manager database with at least one shared-line appearance.
Unified CM Table Count Summary Provides a database-centric view of data. This report is useful for
administrators or AXL API developers that understand database
schema.
Unified CM User Device Count
Provides information about associated devices; for example, this report
lists the number of phones with no users, the number of users with
one phone, and the number of users with more than one phone.
Unified CM Users Sharing Primary Provides a list of users that share a primary extension on the system.
Extensions
Unified CM VG2XX Gateway
Provides a summary of gateway endpoint security profiles.
Unified CM Voice Mail
Provides a summary of voice-messaging-related configuration in Cisco
Unified Communications Manager Administration; for example, this
report lists the number of configured voicemail ports, the number of
message waiting indicators, the number of configured voice messaging
profiles, the number of directory numbers that are associated with
voice message profiles, and so on.
Unified Confidential Access Level
Matrix
Provides all information about the Confidential Access Level Matrix.
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IM and Presence Service Reports
IM and Presence Service Reports
The following table describes the types of system reports that display in Cisco Unified Reporting after you
install the IM and Presence Service on Unified Communications Manager.
Note
From Release 10.0(1), the IM and Presence cluster information is available from the Cisco Unified
Communications Manager node. From Cisco Unified Communications Manager, select Cisco Unified
Reporting > System Reports > Unified CM Cluster Overview.
You can view and generate any of the report types in the following table.
Table 2: IM and Presence Service Reports That Display in Cisco Unified Reporting
Report
Description
Report Descriptions
Provides troubleshooting and detailed information about the reports that
display. This report provides descriptions for the report, for each
information group, and for each data item, as well as the data sources,
symptoms of related problems, and remedies.
IM and Presence Database
Replication Debug
Provides debugging information for database replication.
IM and Presence Table Count
Summary
Provides a database-centric view of data. This report proves useful for
administrators or AXL API developers that understand the database
schema.
Presence Configuration Report
Provides configuration information about IM and Presence Service users.
For this report, generation may spike CPU and take up to 10
seconds per node in the cluster.
IM and Presence Database Status Provides a snapshot of the health of the IM and Presence Service database.
Generate this report before an upgrade to ensure that the database is
healthy.
Tip
• Users that are synced from Cisco Unified Communications Manager
• Users that are enabled for IM and Presence Service
• Users that are enabled for Microsoft remote call control
• Users that are enabled for calendaring information in IM and
Presence Service
Click View Details to see the list of users in sortable columns.
Presence Usage Report
Provides usage information for logged-in XMPP clients and third-party
APIs.
Click View Details to see the list of XMPP clients and third-party APIs
in sortable columns.
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View Report Descriptions
Report
Description
Presence Limits Warning Report Provides information about users that have met or exceeded the
configuration limits for the maximum number of contacts or watchers.
Click View Details to see the list of users in sortable columns.
View Report Descriptions
Cisco Unified Reporting provides report help. The Report Descriptions link provides descriptions for the
report, for each information group, and for each data item, as well as the data sources, symptoms of related
problems, and remedies.
Note
You may still need to contact TAC for additional help on report problems.
Procedure
Step 1
Step 2
Step 3
Select System Reports.
Select the Report Descriptions link in the list of reports.
Note
Re-enter your Cisco Unified Communications Manager Administration login credentials if you are
prompted to re-login when you select an IM and Presence Service report.
Select the Generate Report icon.
The report generates and is displayed.
Generate New Report
You can generate and view a new report.
Before You Begin
Ensure that the Cisco Tomcat service is running on at least one node and you are using a supported web
browser to view the report.
The application notifies you if a report will take excessive time to generate or consume excessive CPU time.
A progress bar displays while the report generates. The new report displays, and the date and time updates.
Procedure
Step 1
Step 2
Select System Reports from the menu bar.
Select a report.
Note
Re-enter your Cisco Unified Communications Manager Administration login credentials if you are
prompted to re-login when you select an IM and Presence Service report.
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View Saved Report
Step 3
Step 4
Select the Generate Report (bar chart) icon in the Reports window.
Select the View Details link to expose details for a section that does not automatically appear.
What to Do Next
If the report shows an unsuccessful data check for an item, select the Report Descriptions report and review
the troubleshooting information and possible remedies. Because the report descriptions report is dynamically
generated from the database, you can also generate a new report descriptions report.
View Saved Report
You can view a copy of an existing report.
Note
During a fresh install or upgrade, the Cisco Unified Reporting application does not save a local copy of
the most recent report.
Before You Begin
Ensure that the Cisco Tomcat service is running on at least one node and you are using a supported web
browser to view the report.
Procedure
Step 1
Step 2
Step 3
Step 4
Select System Reports from the menu bar.
Select the report that you want to view from the reports list.
Select the link for the report name (dated and time stamped).
Select the View Details link for details for a section that does not automatically appear.
What to Do Next
Download a new or saved report.
If the report shows an unsuccessful data check for an item, select the Report Descriptions report and review
the troubleshooting information for possible remedies.
Download New Report
To download a new report, you store it locally on your hard drive. Downloading a report downloads the raw
XML data file to your hard drive.
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Download Saved Report
Procedure
Step 1
Step 2
Step 3
Generate the new report.
After the new report appears, select the Download Report (green arrow) icon in the Reports window.
Note
You do not need to click the View Details link for report details before you download the document.
The data are captured in the downloaded file.
Select Save to save the file to the location on your disk that you designate.
To change the filename or the location where your file is stored on your hard disk, enter a new location or
rename the file (optional). A progress bar shows the download in progress.
The file downloads to your hard disk.
Step 4
After the download completes, select Open to open the XML report.
Note
Do not change the contents in the XML file, or your report may not appear properly on the screen.
What to Do Next
To view a downloaded report file in your browser, upload the file to your node.
Note
For technical assistance, you can attach the downloaded file in an e-mail or upload the file to another node.
Download Saved Report
To download saved reports, you download the report and store it locally on your hard drive. Downloading a
report downloads the raw XML data file to your hard disk.
Procedure
Step 1
Step 2
Step 3
Open and view the details of the existing report.
Select the Download Report (green arrow) icon in the Reports window.
Select Save to save the file to the location on your disk that you designate.
To change the filename or the location where your file is stored on your hard disk, enter a new location or
rename the file (optional). A progress bar shows the download in progress.
The file downloads to your hard disk.
Step 4
After the download completes, select Open to open the XML report.
Note
Do not change the contents in the XML file, or your report may not appear properly.
What to Do Next
To view a downloaded report file in your browser, upload the file to your node.
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Upload Report
Note
For technical assistance, you can attach the downloaded file in an e-mail or upload the file to another node.
Upload Report
To view a downloaded report in your browser window, you must upload the report to the nodetand,.
Before You Begin
Download a report to your hard drive.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Select System Reports from the menu bar.
Access any report to display the Upload Report (blue arrow) icon in the Reports window.
Select the Upload Report icon.
To locate the .xml file, select Browse to navigate to its location on your hard drive.
Select Upload.
Select Continue to display the uploaded file in the browser window.
What to Do Next
You can compare an uploaded report and a newly generated report side-by-side during an upgrade.
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