GE | JGP626 | User's Manual | GE JGP626 User's Manual

Built-In Gas
GE Appliances
Owner’s Manual
Owner’s Manual
Part No. 164D3333P114-2
Pub. No. 49-8878-2 12-98 CG
Safety Instructions
Welcome to the GE family. We’re proud of our quality products and we are committed to providing
dependable service. You’ll see it in this easy-to-use Owner’s Manual and you’ll hear it in the friendly voices
of our customer service department.
Best of all, you’ll experience these values each time you use your cooktop. That’s important, because
your new cooktop will be part of your family for many years. And we hope you will be part of ours for a long
time to come.
We thank you for buying GE. We appreciate your purchase, and hope you will continue to rely on us
whenever you need quality appliances for your home.
WARNING: If the information in this
manual is not followed exactly, a fire or
explosion may result causing property
damage, personal injury or death.
Care and Cleaning
Operating Instructions
You Are Now Part of the GE Family.
— Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
■ Do not try to light any appliance.
■ Do not touch any electrical switch;
do not use any phone in your building.
Troubleshooting Tips
■ Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
■ If you cannot reach your gas supplier,
call the fire department.
Customer Service
— Installation and service must be
performed by a qualified installer,
service agency or the gas supplier.
GE & You, A Service Partnership.
Fill out and return the Consumer Product Registration Card that is
packed with this product. If you cannot find it, please send in the
duplicate card printed in the back of this manual.
Write the model and serial numbers here:
Operating Instructions
To Light a Burner . . . . . . . . . . . 8
Flame Size . . . . . . . . . . . . . . . . 8
Cookware . . . . . . . . . . . . . . . . . 9
You can find them on a label on under the cooktop.
Staple sales slip or cancelled check here.
Proof of the original purchase date is needed to obtain service
under the warranty.
Inside you will find many helpful hints on how to use and maintain
your cooktop properly. Just a little preventive care on your part
can save you a great deal of time and money over the life of
your cooktop.
Care and Cleaning
Control Knobs . . . . . . . . . . . . 10
Burner Assembly . . . . . . . . . . 10
Burner Grates . . . . . . . . . . . . 11
Porcelain Enamel Cooktop . . . 11
Glass Cooktop . . . . . . . . . . . . 11
Stainless Steel . . . . . . . . . . . 11
If you do need service, you can relax knowing help is only a phone
call away. A list of toll-free customer service numbers is included in
the back section of this manual. Or you can always call the GE
Answer Center® at 800.626.2000, 24 hours a day, 7 days a week.
Troubleshooting Tips
Before You Call
For Service . . . . . . . . . . . . . . . 12
Customer Service
Product Registration . . . . . . . 13
Warranty . . . . . . . . . . . . . . . . 15
Service Telephone
Numbers . . . . . . . . . Back Cover
Customer Service
Check your cooktop to insure all packaging materials and protective tape
covering are removed from areas such as the cooktop frame, under burner
caps, end caps, etc. before using.
Troubleshooting Tips
You’ll find many answers to common problems in the Before You Call
For Service section. If you review our chart of Troubleshooting Tips
first, you may not need to call for service at all.
Care and Cleaning
Operating Instructions
Safety Precautions . . . . . . . 4, 5
Surface Burners . . . . . . . . . . 6, 7
Safety Instructions
Safety Information
For your safety, the information in this manual must be followed to minimize the risk of fire or
explosion, electric shock, or to prevent property damage, personal injury, or loss of life.
Operating Instructions
Safety Instructions
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to
publish a list of substances known to the state to cause birth defects or other reproductive harm, and
requires businesses to warn customers of potential exposure to such substances.
Gas appliances can cause minor exposure to four of these substances, namely benzene, carbon
monoxide, formaldehyde and soot, caused primarily by the incomplete combustion of natural gas or
LP fuels. Properly adjusted burners, indicated by a bluish rather than a yellow flame, will minimize
incomplete combustion. Exposure to these substances can be minimized by venting with an open
window or using a ventilation fan or hood.
Care and Cleaning
Have the installer show you the location of the cooktop gas shut-off valve and how to shut it
off if necessary.
■ Have your cooktop installed and properly
grounded by a qualified installer, in
accordance with the Installation
Instructions. Any adjustment and service
should be performed only by qualified gas
cooktop installers or service technicians.
Troubleshooting Tips
■ Do not attempt to repair or replace any part
of your cooktop unless it is specifically
recommended in this manual. All other
service should be referred to a qualified
■ Locate the cooktop out of kitchen traffic
path and out of drafty locations to prevent
pilot outage and poor air circulation.
Customer Service
■ Plug your cooktop into a 120-volt grounded
outlet only. Do not remove the round
grounding prong from the plug. If in doubt
about the grounding of the home electrical
system, it is your personal responsibility and
obligation to have an ungrounded outlet
replaced with a properly grounded, threeprong outlet in accordance with the
National Electrical Code. Do not use an
extension cord with this appliance.
■ Let the burner grates and other surfaces
cool before touching them or leaving them
where children can reach them.
■ Be sure all packaging materials are
removed from the cooktop before
operating it to prevent fire or smoke
damage should the packaging material
■ Be sure your cooktop is correctly adjusted
by a qualified service technician or installer.
This counter unit, as shipped from the
factory, can only be operated with natural
gas. Do not try to operate it with LP
(bottled) gas unless you follow the
Installation Instructions packed with your
cooktop. See LP Gas Adjustments.
■ Do not leave children alone or unattended
where a cooktop is hot or in operation.
They could be seriously burned.
■ Do not allow anyone to climb, stand or
hang on the cooktop.
Safety Instructions
■ CAUTION: Items of interest to children
should not be stored in cabinets above a
cooktop—children climbing on the cooktop
to reach items could be seriously injured.
■ Always keep combustible wall coverings,
curtains or drapes a safe distance from
your cooktop.
■ Teach children not to play with the controls
or any other part of the cooktop.
■ For your safety, never use your appliance
for warming or heating the room.
■ Always keep dish towels, dish cloths, pot
holders and other linens a safe distance
from your cooktop.
■ Do not clean the cooktop when the
appliance is in use.
■ Avoid scratching the cooktop with sharp
instruments, or with rings and other jewelry.
■ Never use the cooktop as a cutting board.
■ Do not use water on grease fires. Never pick
up a flaming pan. Turn the controls off.
Smother a flaming pan on a surface burner
by covering the pan completely with a wellfitting lid, cookie sheet or flat tray. Use a
multi-purpose dry chemical or foam-type
fire extinguisher.
■ Flaming grease outside a pan can be put out
by covering it with baking soda or, if
available, by using a multi-purpose dry
chemical or foam-type fire extinguisher.
Care and Cleaning
■ Never wear loose fitting or hanging
garments while using the appliance.
Be careful when reaching for items stored
in cabinets over the cooktop. Flammable
material could be ignited if brought in
contact with flame or hot oven surfaces
and may cause severe burns.
■ Do not clean the cooktop with flammable
or volatile cleaning fluids.
Operating Instructions
■ Always keep wooden and plastic utensils
and canned food a safe distance away from
your cooktop.
■ Do not place hot cookware on the glass
cooktop (on some models). This could
cause glass to break.
Troubleshooting Tips
■ Do not store flammable materials near
a cooktop.
■ Do not store or use combustible materials,
gasoline or other flammable vapors and
liquids in the vicinity of this or any other
■ Do not let cooking grease or other
flammable materials accumulate near
the cooktop.
Customer Service
■ Do not operate the burner without all
burner parts in place.
Use proper pan size—avoid pans that are unstable or easily tipped. Select cookware having flat
bottoms large enough to cover burner grates. To avoid spillovers, make sure cookware is large
enough to contain the food properly. This will both save cleaning time and prevent hazardous
accumulations of food, since heavy spattering or spillovers left on cooktop can ignite. Use pans with
handles that can be easily grasped and remain cool.
Operating Instructions
Safety Instructions
Customer Service
Troubleshooting Tips
Care and Cleaning
■ Always use the LITE position when igniting
the top burners and make sure the burners
have ignited.
■ Never leave the surface burners
unattended at high flame settings.
Boilovers cause smoking and greasy
spillovers that may catch on fire.
■ Use only dry pot holders— moist or damp
pot holders on hot surfaces may result in
burns from steam. Do not let pot holders
come near open flames when lifting
cookware. Do not use a towel or other bulky
cloth in place of a pot holder. Such cloths
can catch fire on a hot burner.
■ When using glass cookware, make sure it
is designed for cooktop cooking.
■ To minimize the possibility of burns,
ignition of flammable materials and
spillage, turn cookware handles toward the
side or back of the cooktop without
extending over adjacent burners.
■ Always turn the surface burner controls off
before removing cookware.
■ Carefully watch foods being fried at a high
flame setting.
■ Always heat fat slowly, and watch as it heats.
■ Do not leave any items on the cooktop. The
hot air from the vent may ignite flammable
items and will increase pressure in closed
containers, which may cause them to burst.
■ If a combination of oils or fats will be used
in frying, stir together before heating or as
fats melt slowly.
■ Do not use a wok on the cooking surface if
the wok has a round metal ring that is
placed over the burner grate to support the
wok. This ring acts as a heat trap, which may
damage the burner grate and burner head.
Also, it may cause the burner to work
improperly. This may cause a carbon
monoxide level above that allowed by
current standards, resulting in a health
■ Foods for frying should be as dry as
possible. Frost on frozen foods or moisture
on fresh foods can cause hot fat to bubble
up and over the sides of the pan.
■ Use the least possible amount of fat for
effective shallow or deep-fat frying. Filling
the pan too full of fat can cause spillovers
when food is added.
■ Use a deep fat thermometer whenever
possible to prevent overheating fat beyond
the smoking point.
■ Never try to move a pan of hot fat,
especially a deep fat fryer. Wait until the fat
is cool.
■ When flaming foods are under the hood,
turn the fan off. The fan, if operating, may
spread the flames.
Safety Instructions
Adjust the top burner flame size so it does not extend beyond the edge of the cookware. Excessive
flame is hazardous.
■ Never leave jars or cans of fat drippings
on or near your cooktop
■ Don’t use aluminum foil to line burner
bowls. Misuse could result in a fire hazard
or damage to the cooktop.
■ Do not cover or block the area around the
cooktop knobs. This area must be kept
clear for proper ventilation and burner
■ Clean only parts listed in this Owner’s
Operating Instructions
Care and Cleaning
■ Do not leave plastic items on the cooktop—
they may melt if left too close to the vent.
■ Keep all plastics away from the surface
■ If you smell gas, turn off the gas to the
cooktop and call a qualified service
technician. Never use an open flame to
locate a leak.
■ To avoid the possibility of a burn, always be
certain that the controls for all burners are
at the off position and all grates are cool
before attempting to remove them.
■ Never clean the cooktop surface when it is
hot. Some cleaners produce noxious fumes
and wet cloths could cause steam burns if
used on a hot surface.
Troubleshooting Tips
Cook meat and poultry thoroughly—meat to at least an INTERNAL temperature of 160°F. and poultry
to at least an INTERNAL temperature of 180°F. Cooking to these temperatures usually protects against
foodborne illness.
Your cooktop is shipped from the factory set to operate only with Natural Gas.
If you wish to use your cooktop with
Liquefied Petroleum Gas, you must follow
the Installation Instructions packed with your
cooktop. See LP Gas Adjustments.
Customer Service
Read and follow this Safety Information carefully.
Safety Instructions
Operating Instructions
Using the cooktop burners.
Throughout this manual, features and appearance may vary from your model.
How to Light a Burner
Your cooktop burners are lit by electric
ignition, eliminating the need for
standing pilot lights with constantly
burning flames.
Be sure you turn the control knob
to OFF when you finish cooking.
Push the control knob in and turn it
counterclockwise to the LITE position.
After the burner ignites, turn the knob to
adjust the flame size. To turn the burner
off, turn the knob clockwise as far as it will
go, to the OFF position.
■ In case of a power failure, you can light the
burners with a match. Hold a lit match to the
burner, then push in and turn the control knob
to the LITE position. Use extreme caution when
lighting burners this way. Burners in use when
an electrical power failure occurs will continue
to operate normally.
■ Do not operate the burner for an extended
period of time without cookware on the grate.
The finish on the grate may chip without
cookware to absorb the heat.
■ Check to be sure the burner you turn on is the
one you want to use.
■ Be sure the burners and grates are cool before
you place your hand, a pot holder, cleaning
cloths or other materials on them.
Care and Cleaning
Simmer and Power Burners (on some models)
The left front and rear burners are best
for smaller pans and cooking operations
requiring carefully controlled simmering
The front right burner is a high power
burner for larger pans and fast boiling
How to Select Flame Size
For safe handling of cookware, never let the
flames extend up the sides of the cookware.
Customer Service
Troubleshooting Tips
Watch the flame, not the knob, as you
reduce heat. The flame size on a gas
burner should match the cookware
you are using.
Any flame larger than the bottom of the
cookware is wasted and only serves to heat
the handle.
Use a flat-bottomed wok.
We recommend that you use a flat-bottomed wok,
available at your local retail stores, or use the
Wok Holder accessory with traditional round
bottomed woks. The Wok Holder accessory,
model JXWK, can be ordered from your
appliance dealer.
Care and Cleaning
Aluminum: Medium-weight cookware is
recommended because it heats quickly
and evenly. Most foods brown evenly in
an aluminum skillet. Use saucepans with
tight fitting lids when cooking with
minimum amounts of water.
Operating Instructions
The Wok Holder fits on top of the
cooktop grate to provide support and
proper air circulation for traditional
round bottom woks only. Do not use flat
bottomed woks with the Wok Holder.
Do not use a wok on any other support
ring. Placing the ring over the burner
grate may cause the burner to work
improperly, resulting in carbon
monoxide levels above allowable current
standards. This could be dangerous to
your health. Do not try to use such woks
without the ring unless you are using the
Wok Holder. You could be seriously
burned if the wok tipped over.
Safety Instructions
Wok This Way
Enamelware: Under some conditions,
the enamel of some cookware may
melt. Follow cookware manufacturer’s
recommendations for cooking methods.
Glass: There are two types of glass
cookware: those for oven use only
and those for cooktop cooking
(saucepans, coffee and tea pots).
Glass conducts heat very slowly.
Troubleshooting Tips
Cast Iron: If heated slowly, most
skillets will give satisfactory results.
Heatproof Glass Ceramic: Can be used
for either surface or oven cooking.
It conducts heat very slowly and cools
very slowly. Check cookware
manufacturer’s directions to be sure it
can be used on a gas cooktop.
Customer Service
Stainless Steel: This metal alone has
poor heating properties and is usually
combined with copper, aluminum
or other metals for improved heat
distribution. Combination metal skillets
usually work satisfactorily if they are used
with medium heat as the manufacturer
Be sure electrical power is off and all surfaces are cool before cleaning any part of the cooktop.
How to Remove Packaging Tape
To assure no damage is done to the finish
of the product, the safest way to remove
the adhesive left from packaging tape on
new appliances is an application of a
household liquid dishwashing detergent,
mineral oil or cooking oil.
Operating Instructions
Safety Instructions
Care and cleaning of the cooktop.
Apply with a soft cloth and allow to soak.
Wipe dry and then apply an appliance
polish to thoroughly clean and protect
the surface.
NOTE: The plastic tape must be removed from all
chrome trim. It cannot be removed if it is baked on.
Control Knobs
Clean up spatters with a damp cloth.
Remove heavier soil with warm, soapy
Do not use abrasives of any kind on the control
The control knobs may be removed for
easier cleaning. To remove a knob, pull it
straight off the stem. Wash the knobs in
soap and water but do not soak.
Care and Cleaning
Pull the knob straight off the stem.
The burner assemblies should be washed
regularly and, of course, after spillovers.
Turn all controls off before removing burner parts.
Troubleshooting Tips
Burner cap
Customer Service
Burner Assembly
Burner head
Mixing tube
Spark igniter
Burner bowl
The burner grates, burner heads and
burner caps can be removed for easy
cleaning. Removing them gives you
access to the burner bowls.
The electrode of the spark igniter is
exposed beyond the surface of the burner
bowl. When cleaning the burner bowl, be
careful not to snag the electrode of the
spark igniter with your cleaning cloth.
Damage to the igniter could occur. To
avoid snagging a cloth on the spark igniter,
leave the burner heads in place when
cleaning the burner bowls.
Be careful not to push in any cooktop
controls while cleaning the burner bowls.
A slight electrical shock might result
which could cause you to knock over hot
Wash burner parts with an all-purpose
non-abrasive cleaner and warm water.
Soak stubborn soil. Dry them with a
cloth—do not reassemble while wet.
If the igniter orifice gets dirty or clogged
you may use a small sewing needle to
remove the soil.
To reassemble, replace the burner head
first, then the burner cap and finally the
burner grate.
Porcelain enamel burner grates should
be washed regularly and, of course, after
To get rid of burned-on food, place the
grates in a covered container or plastic
bag. Add 1/4 cup ammonia and let them
soak several hours or overnight. Wash,
rinse well, and dry.
Although they’re durable, the grates will
gradually lose their shine, regardless of
the best care you can give them. This is
due to their continual exposure to high
Do not operate a burner for an extended
period of time without cookware on the
grate. The finish on the grate may chip
without cookware to absorb the heat.
Porcelain Enamel Cooktop (on some models)
If acids spill on the cooktop while it is hot, use a
dry paper towel or cloth to wipe it up right away.
When the surface has cooled, wash with soap
and water. Rinse well.
For other spills such as fat spatterings,
wash with soap and water or cleansing
powders after the surface has cooled.
Rinse well. Polish with a dry cloth.
Glass Cooktop (on some models)
As soon as the cooktop is cool, wash the
glass surface with a cloth moistened with
warm, soapy water; rinse with clean water,
and dry with a soft cloth. You can use any
liquid household detergent.
Do not use abrasive materials such as metal pads,
cleansing powder and scouring pads—they may
scratch the surface.
Do not use harsh chemicals such as bleach or
chemical oven cleaners.
CAUTION: Do not cook on or clean a broken or
cracked cooktop. Cleaning solutions and spillovers
penetrating the cooktop can create a risk of
electric shock. Call for a service technician
Troubleshooting Tips
To keep the cooktop looking its best,
wipe up any spills as they occur. This will
keep them from burning on and
becoming more difficult to remove.
Care and Cleaning
The porcelain enamel finish is sturdy but
breakable if misused. This finish is acidresistant. However, any acidic foods
spilled (such as fruit juices, tomato or
vinegar) should not be permitted to
remain on the finish.
Operating Instructions
When replacing the grates, be sure
they’re positioned securely over the
Wash them in hot, soapy water and rinse
with clean water. You may also use abrasive
cleaners and steel wool pads to clean
burner grates. Dry the grates with a cloth—
don’t put them back on the cooktop wet.
To prevent rusting, apply a light coating of cooking
oil to the grates.
Safety Instructions
Burner Grates
Stainless Steel (on some models)
Customer Service
Clean with warm sudsy water, a stainless
steel cleaner such as Kleen King®, or an
all-purpose liquid or spray cleaner.
Always scrub in the direction of the
grain. Rinse thoroughly with a sponge
or cloth and clean water. Dry with a soft,
clean cloth.
Do not use a soap-filled steel wool pad; it will
scratch the surface.
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Possible Causes
What To Do
Burners have yellow or
yellow-tipped flames
The combustion quality of
burner flames needs to be
determined visually.
• Use the illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
Customer Service
Troubleshooting Tips
Care and Cleaning
Operating Instructions
Safety Instructions
Before You Call For Service…
A–Yellow flames B–Yellow tips
Call for service
on outer cones
Normal for LP gas
C–Soft blue flames
Normal for natural
Control knobs
will not turn
Controls improperly set.
• To turn from the OFF position, push the knob in and
then turn.
Burners do
not light
Plug on cooktop is not
completely inserted in the
electrical outlet.
• Make sure electrical plug is plugged into a live, properly
grounded outlet.
Gas supply not connected
or turned on.
• See the Installation Instructions that came with your
A fuse in your home may be
blown or the circuit breaker
• Replace the fuse or reset the circuit breaker.
Igniter orifice in burner body
may be clogged.
• Remove the obstruction. See the Care and cleaning of
the cooktop section.
Burner parts not replaced
• See the Care and cleaning of the cooktop section.
Hole in burner top behind
the igniter may be clogged.
• Use a small sewing needle to unplug.
Control knob is still
in the LITE position.
• Turn the knob out of the LITE position to the desired
Ticking sound of spark
igniter persists after
burner lights
• Turn the burner off and relight. If ticking is still
present, call for service.
Ticking sound persists
Be sure the knob is in the
after burner is turned off OFF position.
• Remove knob by pulling it straight off the stem and
check the bottom of the knob for any build-up of soil.
Burner flames very
large or yellow
• If cooktop is connected to LP gas, check all steps
in the Installation Instructions that came with
your cooktop.
Improper air to gas ratio.
GE Service Protection Plus™
GE, a name recognized worldwide for quality and dependability, offers you Service
Protection Plus ™—comprehensive protection on all your appliances—No Matter
What Brand!
Benefits Include:
• Backed by GE
• All brands covered
• Unlimited service calls
• All parts and labor costs included
• No out-of-pocket expenses
• No hidden deductibles
• One 800 number to call
We’ll Cover Any Appliance.
Anywhere. Anytime.*
You will be completely satisfied with our service protection or you may request your money back
on the remaining value of your contract. No questions asked. It’s that simple.
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker
coverage and food spoilage protection is offered. You can rest easy knowing that all your valuable
household products are protected against expensive repairs.
Place your confidence in GE and call us in the U.S. toll-free at 800-626-2224
for more information.
*All brands covered, up to 20 years old, in the continental U.S.
Please place in envelope and mail to:
General Electric Company
Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070
Cut here
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your
confidence in us. We are proud to have you as a customer!
Follow these three steps to protect your new appliance investment:
1 2 3
Complete and
mail your Consumer
Product Ownership
Registration today.
Have the peace of
mind of knowing we
can contact you in
the unlikely event of
a safety modification.
After mailing
the registration
below, store this
document in a safe
place. It contains
information you
will need should
you require service.
Our service number
is 800-GE-CARES
Model Number
Read your Owner's
Manual carefully.
It will help you
operate your new
appliance properly.
If you have questions,
or need more information call the
GE Answer Center®
Serial Number
Important: If you did not get a registration card with your product,
detach and return the form below to ensure that your
product is registered.
Consumer Product Ownership Registration
ort l
Im Ma ay!
Mr. ■
Model Number
Ms. ■
Mrs. ■
Miss ■
Apt. #
Date Placed
In Use
GE Appliances
General Electric Company
Louisville, Kentucky 40225
Serial Number
Cut here
Safety Instructions
GE Gas Cooktop Warranty
All warranty service provided by our Factory Service Centers
or an authorized Customer Care® technician. For service,
call 800-GE-CARES.
GE Will Replace, At No Charge To You:
One Year
From the date of the
original purchase
Any part of the cooktop which fails due to a defect in materials or workmanship.
During this full one-year warranty, GE will also provide, free of charge, all labor
and in-home service to replace the defective part.
What GE Will Not Cover:
■ Service trips to your home to teach you how to use
the product.
■ Replacement of house fuses or resetting of circuit
■ Improper installation.
■ Damage to the product caused by accident, fire, floods
or acts of God.
■ Failure of the product if it is abused, misused, or used
for other than the intended purpose or used
■ Incidental or consequential damage to personal
property caused by possible defects with this appliance.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know
what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Care and Cleaning
This warranty is extended to the original purchaser and any succeeding owner for products purchased for
home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.
Operating Instructions
For The Period Of:
Troubleshooting Tips
Warrantor: General Electric Company. Louisville, KY 40225
Customer Service
Safety Instructions
Service Telephone Numbers.
GE Answer Center ® 800.626.2000
The GE Answer Center® is open 24 hours a day, 7 days a week.
Operating Instructions
Expert GE repair service is only a phone call away.
Care and Cleaning
In-Home Repair Service 800-GE-CARES (800-432-2737)
Service Contracts 800-626-2224
Special Needs Service 800.626.2000
800-TDD-GEAC (800-833-4322)
GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons
with limited mobility.
Purchase a GE service contract while your warranty is still in effect and you’ll receive a
substantial discount. GE Consumer Service will still be there after your warranty expires.
Parts and Accessories 800-626-2002
Troubleshooting Tips
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their homes (VISA, MasterCard and Discover cards are accepted).
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since
improper servicing may cause unsafe operation.
Service Satisfaction
If you are not satisfied with the service you receive from GE:
First, contact the people who serviced your appliance.
Customer Service
Next, if you are still not pleased, write all the details—including your phone number—to:
Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
Finally, if your problem is still not resolved, write:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
Printed in LaFayette, GA
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