4500 DN Printer - BelHard Service

4500 DN Printer - BelHard Service
4500 DN Printer
Getting Started Guide
Copyright© 1998
Hewlett-Packard Co.
Printed in USA
Manual Part No.
C4094-90901
Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper
*C4094-90901*
*C4094-90901*
C4094-90901
English
HP Color LaserJet 4500 DN
Printer
Getting Started Guide ________
© Copyright Hewlett-Packard
Company, 1998
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
Part number: C4094-90901
First edition, 6/98
Warranty
Trademark Credits
The information contained in
this document is subject to
change without notice.
Adobe is a trademark of Adobe
Systems Incorporated which
may be registered in certain
jurisdictions.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
MS-DOS® is a U.S. registered
trademark of Microsoft
Corporation.
PostScript is a trademark of
Adobe Systems Incorporated
which may be registered in
certain jurisdictions.
UNIX is a registered trademark
in the United States and other
countries, licensed exclusively
through X/Open Company
Limited.
Windows, MS Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation.
Installation Checklist
This guide will help you set up and configure your new color printer.
Each task below includes easy-to-follow instructions.
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Task 1 Prepare a Location for the Printer. . . . . . . . . . . . . . . . . . 7
Task 2 Unpack the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Task 3 Install the Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . 12
Task 4 Install the Imaging Drum. . . . . . . . . . . . . . . . . . . . . . . . 14
Task 5 Load Media into the Media Trays . . . . . . . . . . . . . . . . . 15
Task 6 Set Up the Printer Control Panel (Optional)* . . . . . . . . 21
Task 7 Install the Toner Cartridges. . . . . . . . . . . . . . . . . . . . . . 25
Task 8 Set PowerSave and Test Printer Operation . . . . . . . . . 29
Task 9 Connect the Printer to the Network (Optional)* . . . . . . 31
Task 10 Lock the Printer Control Panel (Optional)* . . . . . . . . . 35
Task 11 Connect a Parallel Cable (Optional)* . . . . . . . . . . . . . 37
Task 12 Prepare to Use Software . . . . . . . . . . . . . . . . . . . . . . 40
Task 13 Install the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Task 14 Configure the Printer on the Network . . . . . . . . . . . . . 50
Task 15 Distribute the Software to Network Clients . . . . . . . . . 51
Task 16 Install the Software for Network Clients . . . . . . . . . . . 53
Task 17 Connect to the Printer. . . . . . . . . . . . . . . . . . . . . . . . . 55
*You do not need to complete these steps if you do not use these
features.
For information on solving problems or obtaining additional software,
see the following pages:
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
EN
Installation Checklist – 3
Where to Look for More Information . . .
Several references are available for use with this printer. For
additional copies of the guides below, contact HP Direct at
1-800-538-8787 (U.S.) or contact your HP-authorized dealer.
Additional information is available at http://www.hp.com.
Setting Up the Printer
Getting Started Guide
Step-by-step instructions for
installing and setting up
the printer.
HP JetDirect Print Server
Software Installation Guide*
Step-by-step instructions for configuring
the HP JetDirect print server.
*Accompanies printers that include an HP JetDirect print server (network
card).
4 – Where to Look for More Information . . .
EN
Using the Printer
Online User Guide
Detailed information on using and
troubleshooting the printer. Available for
installation on your computer from the
CD-ROM that came with the printer.
Quick Reference Guide
Tips and quick information in a booklet
to keep by the printer. See your network
administrator for the copy that came
with the printer.
Online Help
Information on printer options that are
available from within printer drivers. To
view a Help file, access the online Help
through the printer driver.
Easy Product Registration
You can now register yourself as an HP LaserJet printer user
on the HP Web Registration site at:
http://www.hp.com/go/ColorLaserPrinter_register.
EN
Easy Product Registration – 5
Where’s the User Guide?
The user guide for this printer is supplied in online format for viewing
on your computer screen. You can install the user guide while you are
installing the printer software, or you can install it later. When you
install the user guide, both the guide and Adobe™ Acrobat Reader
are installed in the HP LaserJet folder.
To access the online user guide:
Windows 95 and Windows NT 4.0
On the Start menu, click Programs, click the HP LaserJet folder, and
then click the HP CLJ4500 User Guide.
Windows 3.1 and Windows NT 3.51
From Program Manager, double-click the HP LaserJet icon, and
then double-click the HP CLJ4500 User Guide.
Screen view of the online user guide in Acrobat Reader
For help on using the online user guide, click “How to Use This Online
User Guide” ( [1] ). Or click “Contents” or “Index” in the bookmark
column ( [2] ).
6 – Where’s the User Guide?
EN
Task 1
Prepare a Location for the Printer
Printer Location
1
Top view of the printer
2
Side view of the printer
The printer requires the following type of location:
EN
●
a sturdy, level surface (do not tilt the printer more than 2°) that is
large enough to accommodate all four corners of the printer
●
space around the printer, as shown above
●
a well-ventilated room with no abrupt changes in temperature or
humidity
●
room temperature 15 to 28° C (59 to 83° F)
●
relative humidity 10% to 70%
●
no exposure to chemicals or direct sunlight
●
line voltage and frequency not varying more than ±10% from the
value stated on the printer nameplate (located on the back of the
printer)
Task 1 – 7
Task 2
Unpack the Printer
Package Contents
The following items are included with the printer:
8 – Task 2
1
Printer
2
Duplex Printing Accessory
3
Tray 3 (500-sheet paper feeder)
4
Printer Guides: getting started guide, quick reference guide, and
the HP JetDirect Print Server Software Installation Guide
5
Four Toner Cartridges: cyan (C), magenta (M), yellow (Y), and
black (K)
6
Software CD-ROMs: include printer drivers and software, network
administrator utilities, and the online user guide
7
Power Cord
8
Control Panel Overlay (for non-English language users)
9
Imaging Drum
EN
1
To unpack the printer:
Note
Save all of the packing materials in case
you need to repack and transport the
printer at a later date.
2
WARNING!
This printer weighs approximately 57 kg
(125 lb). The printer weighs 77 kg (169
lb) with Tray3 and the duplex printing
accessory installed. HP recommends
using two or more people to move it.
1
Using safe lifting techniques, remove
the 500-sheet paper feeder from the
box.
2
Place the 500-sheet paper feeder in
the prepared location.
CAUTION
The prepared location must be level (not
more than a 2° angle), able to support up
to 77kg (169 lb.), and must support all
four corners of the 500-sheet paper
feeder.
EN
Task 2 – 9
3
4
5
3
Using safe lifting techniques, remove
the duplex printing accessory from
the box.
4
Use the guide pins on the 500-sheet
paper feeder to align the duplex
printing accessory.
CAUTION
Avoid bending the guide pins while
lowering the duplex printing accessory.
5
Gently lower the duplex printing
accessory onto the 500-sheet
feeder.
6
Using safe lifting techniques, remove
the printer from the box.
7
Use the guide pins on the duplex
printing accessory to align the
printer.
6
7
10 – Task 2
EN
8
9
CAUTION
Avoid bending the guide pins while
lowering the printer.
8
Gently lower the printer onto the
duplex printing accessory.
9
Remove the protective film from the
printer control panel.
10 Remove all external packing tape
from the printer, Tray 3 and the
duplex printing accessory.
11 Open the middle front drawer and
remove the packing tape, then open
the front upper drawer.
10
11
12 With both the middle front drawer
and the front upper drawer open,
locate the orange spacer on the
transfer roller. Pull up on the orange
spacer to remove it. Then close both
drawers.
CAUTION
Be sure to remove the orange spacer. If
it is not removed, it will damage the
printer, which will require a service call
for repair.
12
EN
Task 2 – 11
Task 3
1
Install the Power Cord
1
Locate the power cord that shipped
with the printer.
2
Locate the standby button (power
switch) on the front of the printer.
3
The standby button has two
positions: in (power on) and out
(standby mode—the fans remain
on). Make sure that the standby
button is out (standby mode).
4
Insert the power cord into the power
receptacle on the back side of the
duplex printing accessory.
2
3
4
12 – Task 3
EN
5
5
Insert the power cord into the power
receptacle on the back side of the
printer.
6
Connect the power cord to a
grounded power outlet.
6
EN
Task 3 – 13
Task 4
1
Install the Imaging Drum
1
Locate the imaging drum package
that came with the printer. Remove
the imaging drum from the bag.
2
On the printer, pull open the front
upper drawer until it stops.
3
Align the imaging drum over the
open drawer so that the arrow on top
points to the rear of the printer, and
the blue end cap on the side slides
into the slot identified with the blue
arrow.
4
Slide the imaging drum down into
place.
5
Push the front upper drawer shut.
2
3
CAUTION
If you need to ship the printer in the
future, remove the toner cartridges and
imaging drum before shipping.
4
5
14 – Task 4
EN
Task 5
Load Media into the Media Trays
Front View
The printer has the following trays:
Note
EN
1
Tray 1 (multipurpose tray) with extending paper support
2
Tray 2 (250-sheet tray)
3
Tray 3 (500-sheet tray)
The printer control panel can be configured so that the printer draws
certain media types from specific trays. This enables you, in the printer
driver, to select media by type rather than by tray (source). Selecting
media by type helps prevent accidental printing on special or expensive
media. For example, if a tray is configured for letterhead, and you
specify in the driver to print on plain paper, the printer will not
accidentally print on letterhead from the letterhead tray. For more
information on using the printer control panel to set the size and type
of media for the input trays, see the online user guide.
Task 5 – 15
1
To load Tray 1:
1
Pull up the tray extension and slide
the media-width guides all the way
open.
2
Load media with the print side (side
to be printed on) facing the printer.
Load up to 150 sheets of 75g/m2
(20-lb) stock. Slide the media in until
it sits squarely in the bottom of the
tray.
3
Slide the media-width guides in until
they hold the media firmly in place
without bending it.
4
To load letterhead into Tray 1, load
the letterhead with the print side
facing the printer and with the top of
the letterhead sitting in the bottom of
the tray.
2
3
For duplex (two-sided) printing, load
letterhead with the print side facing
away from the printer.
4
16 – Task 5
Note
For information on loading envelopes,
transparencies, or other media types,
see the quick reference guide that
comes with the printer.
EN
1
To load Tray 2:
1
Remove Tray 2 from the printer and
place it on a flat surface. Remove
the packing tape from the tray.
2
Slide out the orange packing
spacers from both sides of Tray 2
( [1] ). Then press the bottom plate
and remove the middle packing
spacer ( [2] ).
3
Set the rear media-length guide by
squeezing the guide adjustment
latch and sliding the back of the tray
to the length of the media you are
loading.
4
Slide the media-width guides all the
way open.
5
Load media into Tray 2 with the print
side facing down. Load up to 250
sheets of 75g/m2 (20-lb) stock.
Media capacity may vary with other
media types.
2
3
4
CAUTION
Place the media under the Fill tabs.
Do not load paper above the Fill tabs.
(Fill tabs are displayed and circled in
illustration 5.)
5
EN
Task 5 – 17
6
6
Make sure that the media is flat in
the tray at all four corners and that
the media fits under the metal corner
tabs in front. Be careful not to bend
the corners of the media. Bent
corners will prevent the media from
feeding reliably.
7
Slide the media-width guides in until
they hold the media firmly in place
without bending it.
8
Insert Tray 2 into the printer.
7
Note
To load paper into Tray 3 (optional
500-sheet paper feeder accessory), see
the installation guide that came with
Tray 3.
8
18 – Task 5
EN
1
To load Tray 3:
1
Remove the tray (Tray 3) from the
500-sheet paper feeder and remove
the packing tape.
2
Slide out the rear packing spacers
from both sides of Tray 3 ([1]). Next
slide out the front packing spacers
([2]). Then press the bottom plate
and remove the middle packing
spacer ([3]).
3
Squeeze the guide release latch on
the rear media-length guide and
slide the guide to fit the media size
you are loading.
4
Slide the media-width guides all the
way open by squeezing the release
latch.
2
3
4
EN
Task 5 – 19
5
5
6
CAUTION
Place the media under the Fill tabs.
Do not load paper above the Fill tabs.
(Fill tabs are displayed and circled in
illustration 5.)
7
Load media into Tray 3. Load up to
500 sheets of 75g/m2 (20-lb) stock.
Capacity may vary with other media
types.
6
Slide the media-width guides in until
they hold the media firmly in place
without bending the media.
7
Turn the media-size knob on the side
of Tray 3 to the size of the media in
the tray.
8
Insert Tray 3 into the printer.
8
20 – Task 5
EN
Task 6
1
Set Up the Printer Control Panel
(Optional)
You might need to install the control
panel overlay or replace the English
overlay with one that displays your
language. You also might need to
configure the control panel to display
messages in your language.
To change or install the control
panel overlay:
2
1
Locate the control panel overlay that
came in the printer box and remove
it from the bag.
If you are installing an overlay, rather
than replacing one, skip to step 4.
Otherwise continue to step 2.
2
Gently lift out on both sides of the
overlay that is currently installed on
the printer.
3
Grasp the bottom of the overlay, pull
it down, and then lift it out.
3
EN
Task 6 – 21
4
4
To install the new overlay, position it
over the control panel and install the
top side first. Insert the top tabs on
the overlay into the slots on the
printer face. Then push the overlay
up and push in the bottom.
5
Snap the overlay firmly onto the
control panel.
5
22 – Task 6
EN
1
To change the display
language:
1
2
2
Press and hold the SELECT key on
the printer control panel while you
turn the printer on by pressing the
standby button (power switch).
Continue holding SELECT until the
control panel displays SELECT
LANGUAGE (in English), and then
release SELECT.
Wait until the control panel displays
LANGUAGE=ENGLISH * . Then press
the VALUE key repeatedly until your
language choice appears.
3
3
EN
Press SELECT to save your language
choice. An asterisk ( * ) appears
next to the language when you
select it.
Task 6 – 23
4
4
Press GO.
5
After the printer warms up, the
control panel displays:
TONER POSITION
CYAN = MISSING
5
Note
If the control panel does not display the
message above in the language you
selected, press the printer standby
button (power switch) to turn the printer
off and then repeat the instructions for
changing the display language.
Leave the printer turned on and
continue to the next task.
24 – Task 6
EN
Task 7
1
Install the Toner Cartridges
1
Locate the toner cartridges
packaged in the printer box. The
printer uses four different toner
colors and has a different toner
cartridge for each color: cyan (C),
magenta (M), yellow (Y), and
black (K).
2
If the printer is not already turned on,
turn it on.
3
Wait for the printer to warm up.
When it is ready, the control panel
displays:
2
TONER POSITION
CYAN = MISSING
4
Push the dark gray release button on
the side of the printer ( [1] ) and
open the printer’s top cover ( [2] ).
5
The cartridge slot for the cyan toner
cartridge is visible. Lift up the flap
that partially covers the cartridge
slot.
3
4
5
EN
Task 7 – 25
6
6
Remove the cyan toner cartridge
from the bag.
7
Locate the orange tab on the end of
the toner cartridge.
CAUTION
Do not shake the toner cartridge after
you have removed the inside tape.
7
8
8
Pull the tab firmly to remove the
inside sealing tape. (If the tab breaks
off, pull on the tape.) Discard the
tape.
9
Position the toner cartridge over the
cartridge slot so that the blue arrow
on the toner cartridge points to the
blue arrow on the printer.
10 Be sure that the tab on the other end
of the toner cartridge aligns with the
notch on the cartridge slot. If the tab
does not fit in the notch when you
insert the toner cartridge, the toner
is the wrong color for that cartridge
slot.
9
10
26 – Task 7
EN
11
11 Slide the toner cartridge down into
the slot until the cartridge stops.
12 Rotate the toner cartridge toward the
back of the printer (within the
cartridge slot) until the cartridge
stops. The cartridge shutter opens to
reveal the developer sleeve.
12
13 Lower the flap to partially cover the
toner cartridge.
14 Close the printer’s top cover.
Note
You must close the top cover before
installing the next toner cartridge.
13
15 On the printer control panel, press
VALUE + once to prepare the printer
for the next toner cartridge. When
the printer is ready, the control panel
displays:
TONER POSITION:
(color) = MISSING
14
15
EN
Task 7 – 27
16
17
16 Install the other three toner
cartridges by repeating steps 4
through 15. Install them in the
following order:
1. magenta (M)
2. yellow (Y)
3. black (K)
17 After installing the fourth toner
cartridge and closing the toner door,
press GO. Wait while the printer runs
an internal color calibration. The
calibration takes a few minutes.
When the printer is ready, the control
panel displays READY .
CAUTION
If you need to ship the printer in the
future, remove the toner cartridges and
imaging drum before shipping.
Leave the printer turned on and
continue to the next task.
28 – Task 7
EN
Task 8
1
Set PowerSave and Test Printer
Operation
PowerSave reduces power consumption
when the printer is not in use. The
factory default setting for PowerSave is
on, and the time setting is one hour. The
instructions below explain how to change
the time setting and how to turn
PowerSave off.
To set PowerSave:
2
1
Press MENU on the control panel
until CONFIGURATION MENU appears
on the control panel display.
2
Press ITEM until POWERSAVE=1 HR *
appears.
3
Press VALUE + or VALUE – to display
other time-setting choices between 1
minute and 8 hours, or off.
4
Press SELECT to save your choice.
An asterisk ( * ) appears beside your
saved choice.
3
5
Press GO. The control panel displays
READY .
4
5
EN
Task 8 – 29
1
To test printer operation:
Print a configuration page to ensure the
printer is working properly.
1
Press MENU on the control panel
until INFORMATION MENU appears
on the control panel display.
2
Press ITEM until PRINT
CONFIGURATION appears.
3
Press SELECT to print a configuration
page.
4
After about 30 seconds, the
configuration page prints. If it does
not print, see the “Troubleshooting
Checklist” in this book.
2
3
Leave the printer turned on and
continue to the next step.
4
30 – Task 8
EN
Task 9
Connect the Printer to the Network
(Optional)
If the printer came with an HP JetDirect print server (network card),
then the printer connects to the network at the print server. One of
two types of print servers may be installed in the printer:
●
HP JetDirect J3111A print server, which supports up to three
different network interface cables—RJ-45 (unshielded twisted
pair) for 10Base-T networks, BNC (coaxial) for 10Base2
networks, and DIN-8 for LocalTalk networks. This print server
supports only one Ethernet connection at a time—RJ-45 or BNC.
– OR –
●
EN
HP JetDirect J3113A print server, which supports RJ-45
(unshielded twisted pair) for 10Base-T or 100Base-TX networks.
Task 9 – 31
The following section describes the ports
that are available on these HP JetDirect
print servers:
Network cable connections
1
LocalTalk DIN-8 port (Not available
on the HP JetDirect J3113A print
server.)
2
RJ-45 port
3
BNC port for ThinLAN coaxial cable
(Not available on the HP JetDirect
J3113A print server.)
Note
On the HP JetDirect J3111A print server,
you can attach either a ThinLAN cable or
a 10Base-T cable, but not both at the
same time.
See the instructions that follow to
connect one or more network cables to
the printer. If you want to connect a
parallel cable to the printer’s parallel
port, go to Task 11, “Connect a Parallel
Cable (Optional)”.
32 – Task 9
EN
To connect to a LocalTalk
network (J3111A only):
Plug the end of your DIN-8 cable into the
LocalTalk port on the HP JetDirect print
server.
Note
The network cables are not included with
the printer. They must be purchased
separately.
LocalTalk DIN-8 connection
To connect to a 10Base-T or
10/100Base-TX network:
Plug the connector of your unshielded
twisted-pair cable into the RJ-45 port.
The other end of the cable should be
attached to the network.
Note
The HP JetDirect print server supports
one Ethernet cable connection at a time.
RJ-45 (10Base-T or 10/100Base-TX)
connection
EN
Task 9 – 33
To connect to a 10Base2
network (J3111A only):
1
Attach one section of your ThinLAN
cable to the BNC “T” connector.
2
Attach another ThinLAN cable
section ( [1] ) or a 50-ohm terminator
( [2] ) to the other side of the BNC
“T” connector. If you are attaching
the printer to the end of your
network, you must connect a 50ohm terminator.
Note
The BNC “T” connector and 50-ohm
terminator for the 10Base-2 connection
are not included with the printer. They
must be purchased separately.
3
Connect the BNC “T” connector to
the BNC port on the HP JetDirect
print server.
Note
The HP JetDirect J3111A print server
supports one Ethernet cable connection
at a time.
34 – Task 9
EN
Task 10 Lock the Printer Control Panel
(Optional)
You can prevent users from changing printer control panel settings by
establishing a password and locking the printer control panel. The
control panel offers multiple levels of security. You can lock certain
control panel menus, allowing users to change the rest of the menus,
or you can lock all of the menus—and you can even lock the
CANCEL JOB key. When the printer control panel is locked,
unauthorized users who try to change settings at the control panel
receive the following message:
ACCESS DENIED
MENUS LOCKED
Levels of Security
Lock Setting
Control Panel Items Locked
0 = None
No items are locked.
1 = Minimum
Configuration Menu
I/O Menu
Calibration Menu
Resets Menu
2 = Moderate
Configuration Menu
I/O Menu
Calibration Menu
Resets Menu
Paper Handling Menu
3 = Maximum
Configuration Menu
I/O Menu
Calibration Menu
Resets Menu
Paper Handling Menu
Information Menu
Printing Menu
CANCEL JOB key
Use HP JetAdmin software, HP LaserJet Utility for Macintosh, or an
ASCII escape sequence to perform this procedure. HP software,
which comes on the software CD-ROM, is easier to use than an
ASCII escape sequence. For instructions on locking the control panel
by using either HP JetAdmin software or the HP LaserJet Utility for
Macintosh, access the online Help for that software.
EN
Task 10 – 35
Using an ASCII PJL Escape Sequence to Set
Network Security
If you decide to use the ASCII escape sequence, you must use an
MS-DOS® or Windows ASCII editor to create the commands. The
commands must also be sent to the printer by using a DOS COPY
command or an ASCII file downloader utility.
Note
In the following examples, EC represents the escape character. For
more information on using escape characters, see the PJL Technical
Reference Manual. For a copy of this manual, contact your
HP-authorized dealer.
●
To lock or unlock the printer control panel if a password has not
been set, send the following ASCII sequence to the printer:
EC%[email protected] JOB
@PJL DEFAULT CPLOCK=NONE (or MINIMUM, MODERATE, or
MAXIMUM)
@PJL EOJ
EC%-12345X
●
To set the password, send the following ASCII sequence to the
printer:
EC%[email protected] JOB
@PJL DEFAULT PASSWORD=[numeric password (0 to
65535)]
@PJL EOJ
EC%-12345X
●
To lock or unlock the control panel if the password has been set,
send the following ASCII sequence to the printer:
EC%[email protected] JOB PASSWORD=(numeric password)
@PJL DEFAULT CPLOCK=NONE (or MINIMUM, MODERATE, or
MAXIMUM)
@PJL EOJ
EC%-12345X
36 – Task 10
EN
Task 11 Connect a Parallel Cable (Optional)
1
2
The printer can connect to the computer
with a bidirectional parallel cable (IEEE
1284-C compliant) with a male
“C” connector to the printer and a male
“B” connector to the computer. HP
recommends the parallel cable length to
be no longer than 10 meters (30 ft) in
length. The cable (HP part number
C2946A) is included with the HP Color
LaserJet 4500 printer. It must be
purchased separately for the HP Color
LaserJet 4500 N printer.
To connect a parallel cable:
1
Press the printer standby button
(power switch) to turn the printer to
standby mode, and turn off the
computer to which you are
connecting the parallel cable.
2
Plug the parallel cable into the
printer’s parallel port.
3
Plug the other end of the parallel
cable into the computer. Tighten
down the screws on the parallel
cable to secure the cable to the
computer.
3
EN
Task 11 – 37
4
4
Turn the computer on and then turn
the printer on.
Note
Your system will sense the printer if it is
Plug and Play compatible. Follow the
directions on your screen. To install the
complete software package, cancel Plug
and Play and continue to the next task.
Continue to the next page for
instructions on verifying communication
between the computer and the printer.
38 – Task 11
EN
To verify communication when using a
parallel cable:
1
Note
EN
At the computer, at the DOS prompt (root directory), type
DIR>LPT1 and press ENTER.
If you are using a UNIX® operating system, use the equivalent
commands.
2
At the printer, if the Data light on the control panel stays on for
more than a minute, press GO. Otherwise, continue to step 3.
3
If a directory list prints, printer setup is complete. Now you can
install the software to work with the new HP Color LaserJet
printer.
– OR –
If an error message appears in the printer control panel display,
see the troubleshooting section in the printer’s online user guide
for information.
– OR –
If the printer neither prints the directory list nor displays an error
message on the control panel, check to see that all the power
cables are plugged in and that all the cables connecting the
printer to the computer are securely fastened. Remove any print
sharing device or port security device which may be connected
between computer and printer.
Task 11 – 39
Task 12 Prepare to Use Software
Before you or other users can print to the printer, the software (printer
drivers and optional printing utilities) must be installed on any
computer printing to the printer. The software is on the CD-ROM that
is included in the box with the printer. This section provides overviews
of the CD-ROM software and the installation procedures for the
following types of printer users:
●
single user whose IBM-compatible computer is directly connected
to the printer by a parallel cable
●
single user whose Macintosh-compatible computer is directly
connected to the printer by a LocalTalk or Ethernet cable (for
EtherTalk)
●
network administrator who is installing the printer on a network for
network clients
CD-ROM Software Overview
The CD-ROM includes software designed for end users who are
operating in the following environments:
●
Windows 3.1x
●
Windows 95
●
Windows NT 3.51
●
Windows NT 4.0
●
IBM OS/2
●
Macintosh System 7 or later (appears only in a Macintosh
environment)
The CD-ROM also includes software for network administrators who
are using the following network operating systems.
40 – Task 12
●
Novell NetWare 3.x or 4.x (Windows 3.1x or Windows 95)
●
Windows 95
●
Windows NT 3.51
●
Windows NT 4.0
●
IBM OS/2 LAN Server or WARP Server
●
AppleTalk (EtherTalk and LocalTalk)
EN
Software Installation Overview for
IBM-Compatible Single Users
Read this overview if you are a single user whose IBM-compatible
computer is the only one connected to the printer and the computer is
connected to the printer by a parallel cable (IEEE-1284 compliant)
with a “C-size” connector.
Install the software and the online user guide (optional) on the
computer that is connected to the printer. For instructions, see
Task 13, “Install the Software”.
Once the software is installed, installation is complete—unless you
need to select a different printer port for the printer driver. If you need
to select a different port for the printer, see Task 17, “Connect to the
Printer”. Once you have selected the correct port for the driver,
installation is complete.
On all computers that print to the printer, configure the printer driver to
show that the 500-sheet paper feeder and duplex printing accessory
are installed. (For instructions, see the online Help for the printer
driver.)
EN
Task 12 – 41
Software Installation Overview for Macintosh
Single Users
Read this overview if you are a single user whose Macintosh
computer is the only one connected to the printer and the computer is
connected to the printer by a LocalTalk or EtherTalk cable.
1
Set up the AppleTalk (or Network) Control Panel for either an
EtherTalk connection or a LocalTalk (Printer Port) connection.
2
Install the software and the online user guide (optional) on the
computer that is connected to the printer. For instructions, see the
Macintosh section in Task 13, “Install the Software”.
3
In the Chooser, configure a printer driver for the new printer PPD.
For instructions, see the HP LaserJet Printing Guide for
Macintosh, v. 2.5, an online Help file located in the HP LaserJet
folder that is installed on the hard disk.
On all computers that print to the printer, configure the printer driver to
show that the 500-sheet paper feeder and duplex printing accessory
are installed. (For instructions, see the online Help for the printer
driver.)
42 – Task 12
EN
Software Installation Overview for Network
Administrators
Read this overview if you are a network administrator who is installing
the printer on a network for network clients.
EN
1
Depending on the network environment, install the software and
the online user guide (optional) on either your network
administrator’s workstation or on the network server. For
instructions, see Task 13, “Install the Software”.
2
If the printer was not configured for the network when it was set
up, use HP JetAdmin software to remotely configure the printer
on the network. In an AppleTalk environment, you have the option
of assigning a name and a network zone to the printer. For
instructions, see Task 14, “Configure the Printer on the Network”.
Task 12 – 43
3
Distribute the installation software to each network client. You can
pass around the CD-ROM, or you can place disk images of the
installation software onto a network directory or onto diskettes.
For instructions, see Task 15, “Distribute the Software to Network
Clients”.
4
Install the software onto client workstations. For instructions, see
Task 16, “Install the Software for Network Clients”.
5
Users connect their workstations to the printer by either selecting
the new port to which the printer is connected (Windows) or by
configuring a driver with the new PPD in the Chooser
(Macintosh). For instructions, see Task 17, “Connect to the
Printer”.
On all computers that print to the printer, configure the printer driver to
show that the 500-sheet paper feeder and duplex printing accessory
are installed. (For instructions, see the online Help for the printer
driver.)
44 – Task 12
EN
Task 13 Install the Software
These installation instructions are for single users and network
administrators. Procedures for installing the software vary according
to your operating system and network environment. Use the
instructions below that best match your operating system and
network environment.
Windows
The setup software detects both the version of Windows that you are
running and the language that is selected in your operating system.
The setup software then installs printer drivers and software that are
appropriate for your system.
●
For Single users install the software on the computer that is
connected to the printer.
●
For Novell NetWare networks, install the software on the network
administrator’s workstation. In a shared Windows network
environment, install the software twice—once to install shared
files onto the Windows directory on the network, and once to
install the printing system onto each workstation.
●
For Windows NT networks with a client server, install the software
on the server.
1
Single User: Log onto the computer that is connected to the
printer.
Network Administrator: Depending on your environment, log
onto the network administrator’s workstation or onto the server
with Supervisor or Admin privileges.
2
EN
Close all applications. Turn off virus checkers and TSR programs.
After installation, these programs can be turned back on.
Task 13 – 45
Note
46 – Task 13
3
Insert the “HP Color LaserJet 4500 Software and User Guide”
CD-ROM that contains your language into the CD-ROM drive.
4
In Windows 3.1 or Windows NT 3.51, click Run from the File
menu in Program Manager. In Windows 95 or Windows NT 4.0, if
AutoPlay is bypassed, click Start, and then click Run.
5
Type D:\SETUP.EXE in the box. (This assumes that your
CD-ROM drive is the D:\ drive and that AutoPlay did not
automatically start the installer program.)
6
Click OK to run the installer program.
7
To install software for the language and version of Windows you
are installing from, click the Next button. To install software in
another language, click Cancel and browse the CD-ROM
directory structure to find the path for the language you want to
install. For example, if you want to install software for Windows 95
in Spanish, the path is:
\image\win95\sp\setup\disk1\setup.exe .
8
Follow the instructions on the screen. To install software for
Windows on a Novell network, a Windows NT network, or a peerto-peer network, choose Custom. Then verify that HP JetAdmin
is selected (checked) in the list of software components to install.
If you are installing the software on a single user’s computer, click
Typical or Custom.
When you install the software on a network that uses a shared version
of Windows, you must install the software twice. During the first
installation, install files on the shared Windows directory. Once the
installation is complete, run the installation software again, and choose
Typical or Custom to install the software onto the workstation you are
installing from.
EN
Windows Installation Options on the CD-ROM
Typical
Custom
Installs:
• Printing system Readme file
Installs user-selected options:
• Printing system Readme file
• Printer drivers and associated
Readme files
• Printer drivers and associated
Readme files
• Uninstaller
• Uninstaller
• Online user guide
Optional:
• Online user guide
9
• HP FontSmart utility
• HP JetAdmin software
Single User: When you are prompted to choose a port for the
printer, select the Local Port option and then choose LPT1.
Network Administrator: This is where you define the printer port
to use for this printer. The options available are:
• Use an Existing Port – select the port you wish to use.
• Add a Port – select either Local Port or Network Port.
• Connect to a Shared Network Printer – browse the directory
structure to locate the path and name of the shared network
printer.
Note
If you chose to install the online user guide, the Adobe Acrobat Reader
is installed as part of the setup.
Network Administrator: If you are installing the online user guide on
a network, install it on a public drive that all network clients can
access it.
EN
Task 13 – 47
10 Follow the instructions on the screen to install the software and
online user guide (optional).
Single User: Once the installer has installed the chosen software
and you have restarted Windows, the software installation is
complete.
Network Administrator: After installing the chosen software,
configure the printer on the network. See Task 14, “Configure the
Printer on the Network”.
IBM LAN Network Installation
For IBM LAN Server 3.x networks, install the software on the server.
For IBM LAN Server 4.x networks, install the software on the client or
server.
To install IBM LAN Server software for system
administrators:
1
Verify your system requirements. See the appropriate chapter in
the HP JetDirect Print Server Software Installation Guide.
2
Shut down active programs.
3
Insert the “HP Color LaserJet 4500 Software and User Guide”
CD-ROM that contains your language into the CD-ROM drive.
4
Display the OS/2 command window by completing the following
steps:
a Double-click the OS/2 System icon.
b Double-click Command Prompts.
c Double-click the OS/2 Window icon.
5
48 – Task 13
At the OS/2 command prompt, go to the CD-ROM drive and the
\OS2\JETADMIN directory on the CD-ROM. Then go to the
subdirectory for the language you want.
EN
Note
The remaining instructions assume you chose the
\OS2\JETADMIN\ENGLISH subdirectory.
6
Use the JETINST command to start the installation:
JETINST <sourcedrive:> <bootdrive:> <option>
where,
points to a directory containing these
<sourcedrive:>
install files
<bootdrive:>
OS/2 boot partition where you want this
software
<option>
CLIENT to install as a client
– OR –
HP to install as a print server (default)
For example, from the D:\OS2\JETADMIN\ENGLISH prompt,
enter: JETINST D: C: HP
7
Wait for the system to respond. Read and follow the instructions
on the screen.
Macintosh
On a Macintosh-compatible computer, the installation procedures are
the same for a network administrator, a network client, and a single
user. Install the software on any computer that will be printing to the
printer.
Note
If the computer is connected to the printer by a LocalTalk (Printer Port)
or EtherTalk connection, the AppleTalk (or Network) Control Panel must
be configured for the correct connection to communicate with the
printer.
The Macintosh partition on the CD-ROM contains an installer
program for each available language. Find the language that is
appropriate for your operating system, and then use the installer
program for that language.
EN
Task 13 – 49
Task 14 Configure the Printer on the Network
Before you can use the printer, configure it on the network. HP
recommends that you use a printer management utility such as
HP JetAdmin software, PCONSOLE, or NWADMIN. Configuring the
printer on the network involves steps such as setting up a print queue
or port.
To configure the printer, see the information for your network
contained in the HP JetDirect Print Server Software Installation
Guide.
The printer can also be configured from the printer control panel. To
configure the printer from the printer control panel, see the online
user guide.
50 – Task 14
EN
Task 15 Distribute the Software to Network
Clients
Before a network client can print to the printer, the software must be
installed on the client’s workstation. Rather than distributing the
CD-ROM to each client, you can place disk images of the installation
software onto a public directory. The software’s Disk Copy option lets
you copy disk images for Windows operating systems to a designated
directory.
To create disk images with Disk Copy:
1
Insert the “HP Color LaserJet 4500 Software and User Guide”
CD-ROM that contains your language into the CD-ROM drive.
2
In Windows 3.1x or Windows NT 3.51, click Run from the File
menu in Program Manager.
3
In Windows 95 or Windows NT 4.0, click Start, and then click
Run.
4
Type D:\SETUP.EXE in the box. (This assumes that your
CD-ROM drive is the D:\ drive.)
5
Click OK.
6
Click Next.
7
When you are prompted to choose the method of installation,
click Disk Copy.
8
Select the language and operating system versions for which you
want to create disk images, and then choose the drivers you want
included in the disk images.
9
Click Browse to assign a path to the drive and directory where
you want to copy the disk images.
10 Click Next and then follow the instructions on the screen.
EN
Task 15 – 51
You also can use a file management tool such as Windows File
Manager or XCOPY to copy disk images. If you use an application or
utility other than Disk Copy, browse the Image directory on the
CD-ROM to determine the location of the disk images. For example, if
you want to copy disk images for Windows 95 in Spanish, the path on
the CD-ROM is: \image\win95\sp\<driver>\disk1
(where <driver> is the driver you are using such as PCL or PS).
52 – Task 15
EN
Task 16 Install the Software for Network Clients
Before a client can print to the printer, the software must be installed
on the client’s workstation. Procedures for installing the software vary,
depending on the operating system you are using. Use the
instructions below that apply to your operating system.
Windows
The procedures for installing end-user software on client workstations
are similar to the installation procedures for network administrators.
Install the end-user software on client workstations by running
SETUP.EXE from the root directory of the CD-ROM or from the disk1
directory of disk images.
●
To install end-user software, click Typical or Custom.
Windows Installation Options on the CD-ROM
Typical
Custom
Installs:
• Printing system Readme file
Installs user-selected options:
• Printing system Readme file
• Printer drivers and associated
Readme files
• Printer drivers and associated
Readme files
• Uninstaller
• Uninstaller
• Online user guide
Optional:
• Online user guide
EN
• HP FontSmart utility
• HP JetAdmin software
●
Do not install the PCL driver or PostScript™ driver(s) onto
Windows NT workstations when you install other end-user
software. Clear the PCL and PostScript Driver check boxes in the
Components list during the Custom Install. The driver(s) will be
installed from the server when you connect to the network printer
in Task 17, “Connect to the Printer”.
●
Do not install the HP JetAdmin software on client workstations
that are on a Novell NetWare network or Windows NT network. If
the check box for HP JetAdmin is selected when you choose the
custom installation, click the HP JetAdmin utility check box to
clear it.
Task 16 – 53
●
Note
Do not install the online user guide on the client’s workstation if
you installed it on a public drive.
To install the end-user software onto a Windows NT workstation, you
must have ADMINISTRATOR PRIVILEGES on that workstation.
●
Users of a shared network version of Windows can install only
those software components that the network administrator
installed during the network administrator installation. For
example, if the network administrator did not install the
HP FontSmart utility, then the HP FontSmart utility will not install
on client workstations.
●
For a minimal install (driver only) on a Windows 3.1 or Windows
95 workstation, install using the operating system. Using the
operating system installs only the Original Equipment
Manufacturer (OEM) driver. For a minimal install in Windows 95,
use the Add Printer Wizard. In Windows 3.1, use the Printers icon
in the Control Panel.
●
On a peer-to-peer network, all users who want access to the
network printer should install the HP JetAdmin software on their
workstations. For more information, see the chapters on peer-topeer networks in the HP JetDirect Print Server Software
Installation Guide.
OS/2
For installation instructions, see the installation Readme file in the
OS/2 folder on the software CD-ROM.
Macintosh
The Macintosh partition contains an installer program for each
language. Find the language that is appropriate for your operating
system and then use the installer program for that language.
54 – Task 16
EN
Task 17 Connect to the Printer
These installation instructions are for single users and network
administrators. After installing the end-user software on a client
workstation, connect the printer drivers to the proper printer port. This
enables the client to print to the printer. The procedures for
connecting to a port vary, depending on your operating system. Use
the instructions below that apply to your operating system.
Windows 3.1 and Windows 95
●
In Windows 3.1, open the Printers icon in the Control Panel, and
then use the Connect button to connect the printer driver to the
correct port. If the port is not visible in the Ports list, click the
Network button and complete the Connect To Network dialog
box.
●
In Windows 95, select the printer in the Printers folder, and then
open Properties from the File menu. Select the correct port from
the Details tab. If the port is not present, click the Add Port
button and complete the Add Port dialog box.
Windows NT 3.51 and Windows NT 4.0
When you connect to the network printer on a Windows NT
workstation, the printer driver gets installed from the server. If the
operating system is unable to install the driver from the server, you
can install the driver from the CD-ROM. If you are prompted for the
driver, browse for printer.inf (Windows NT 3.51) or ntprint.inf
(Windows NT 4.0) in the following subdirectory:
image\<OS>\<language>\<driver>\disk1
(where <OS> is your operating system, <language> is the language
you are using, and <driver> is the driver you are using such as PCL
or PS).
Note
EN
To connect to the network printer on a Windows NT workstation, you
must have ADMINISTRATOR PRIVILEGES on that workstation.
Task 17 – 55
●
In Windows NT 3.51, use Connect to Printer in the Printer
menu. Under Shared Printers, double-click on the printer’s
network name and then follow the instructions on the screen.
●
In Windows NT 4.0, use the Add Printer Wizard in the Printers
folder to connect to a network printer.
Macintosh
For instructions on configuring the printer in the Chooser, see the
HP LaserJet Printing Guide for Macintosh, v. 2.5, in the HP LaserJet
folder that is installed on the system hard disk.
56 – Task 17
EN
Troubleshooting Checklist
Problem or Error Message
Solution
The control panel display is blank.
Make sure the printer’s power switch is on.
The printer may be in PowerSave mode. Press GO to check.
Make sure all power cables are securely attached and plugged
into a grounded power outlet.
The control panel displays OFFLINE.
Press GO.
Cannot print from the computer using a
parallel cable.
The cable might be bad or installed incorrectly, or might be too
long. Remove the cable and reconnect it, making sure it is
securely connected. Try another bidirectional parallel cable
(IEEE 1284-C compliant) with a “C” connector under 10 m
(30 ft) in length. Replace the cable with an HP C2946A cable or
equivalent.
The wrong port may be selected or rerouted. Check the MODE
statement in the AUTOEXEC.BAT file.
There may be a bad port on the computer or printer. Try using a
different port, or, if possible, a different computer or printer to
help isolate the problem.
Cannot print using a sharing device.
Try to isolate the cause of the problem. Test the printer using a
cable connected directly from the computer to the printer.
Contact the sharing device vendor for troubleshooting steps.
Random “garbage” characters are
printing.
The interface cable may be bad or loose. Check the cable and
connection. If you are using a bidirectional parallel cable (IEEE
1284-C compliant) with a “C” connector, make sure it is not
longer than 10 m (30 ft).
Control panel displays
Paper may be jammed in one of several locations. Clear all
jams according to instructions in the quick reference guide.
13.X PAPER JAM.
Control panel displays an error message. Turn the printer off and back on. If the message does not clear,
see the online user guide.
Cannot find the printer in the network
Verify cabling connections.
– OR –
The HP JetDirect configuration page
indicates a “LOSS OF CARRIER
ERROR”.
Ensure your configuration parameters are correct. See the
troubleshooting section in the HP JetDirect Print Server
Software Installation Guide.
For more messages and solutions, see the chapter called “Solving
Problems with the Printer” in the online user guide.
EN
Troubleshooting Checklist – 57
Communicating With an Optional HP JetDirect
Print Server
If the printer contains an optional HP JetDirect print server, and you
cannot communicate with the printer over the network, verify the
operation of the print server. Print an HP JetDirect configuration page.
If the message “I/O CARD READY” does not appear on the
configuration page, see the troubleshooting section of the
HP JetDirect Print Server Software Installation Guide.
HP JetDirect 10/100TX print server
If the printer contains an optional HP JetDirect 10/100TX print server,
check to see that the print server was able to link to the network:
●
Check the link-speed indicators (10 or 100) on the print server. If
both are off, the print server failed to link to the network.
●
Check the HP JetDirect configuration page. The message “LOSS
OF CARRIER ERROR” indicates that the print server failed to link
to the network. If the print server failed to link, verify that all
cables are correctly connected. If all cables are correctly
connected and the print server still fails to link, follow the steps
below to reconfigure the print server:
1
Turn off the printer and remove the HP JetDirect 10/100TX
print server.
2
Use jumpers P1, P2, and P3 to manually configure the print
server for either 10 or 100 Mbps (megabits per second) link
speed, and Full- or Half-duplex operation according to the
table below:
Print Server Operation
Jumper P1
Jumper P2
Jumper P3
Autonegotiation Enabled
AUTO
—
—
100 Half-duplex
(not AUTO)
100
H
100 Full-duplex
(not AUTO)
100
(not H)
10 Half-duplex
(not AUTO)
(not 100)
H
10 Full-duplex
(not AUTO)
(not 100)
(not H)
58 – Communicating With an Optional HP JetDirect Print Server
EN
EN
3
Reinstall the print server.
4
Verify that the configuration of the connecting network device
(such as a 10/100TX network switch) matches. For example,
to set the print server for 100TX Full-duplex operation, the
port on the network switch must also be set for 100TX
Full-duplex operation.
5
Turn the printer off and back on and check the print server
operation. If the print server fails to link, contact a local
HP-authorized dealer or service representative.
Communicating With an Optional HP JetDirect Print Server – 59
Support Information
HP Support
Online Services: for 24-hour World Wide Web URL—Printer drivers, updated HP software,
access to information over your
modem, we suggest these
services:
plus product and support information may be obtained from the
following URLs:
in the U.S.
http://www.hp.com
in Europe
http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Japan
ftp://www.jpn.hp.com/drivers/
in Korea
http://www.hp.co.kr
in Taiwan
http://www.hp.com.tw
or the local driver website http://www.dds.com.tw
America Online—(America Online/Bertelsmann is available in
the U.S.,France, Germany, and U.K.) Printer drivers, updated HP
software, and support documentation to help answer your questions
about HP products are available. Use Keyword HP to start your tour
or call 1-800-827-6364 preferred customer # 1118 to subscribe. In
Europe, call the appropriate number below:
Austria
0222 58 58 485
France
++353 1 704 90 00
Germany
0180 531 31 64
Switzerland
0848 80 10 11
United Kingdom
0800 279 1234
CompuServe—Printer drivers, updated HP software, and
interactive sharing of technical information with other members is
available on CompuServe’s “HP User’s forums” (GO HP), or call
1-800-524-3388 and ask for representative #51 to subscribe.
(CompuServe is also available in the U.K., France, Belgium,
Switzerland, Germany, and Austria.)
Obtaining software
utilities and electronic
information for U.S. and
Canada:
Phone:
(1) (970) 339-7009
For Asia-Pacific
countries:
Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia,
Philippines, Malaysia, or Singapore). For Korea, call (82) (2)
3270-0805 or (82) (2) 3270-0893.
For Australia, New
Zealand, and India:
For Australia and New Zealand, call (61) (2) 565-6099.
For India, call (91) (11) 682-6035.
For European English:
For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,
call (44) (142) 986-5511.
60 – Support Information
Fax:
(1) (970) 330-7655
Mail:
Hewlett-Packard Co.
P.O. Box 1754
Greeley, CO 80632
U.S.A.
EN
HP Support (continued)
HP direct ordering for
accessories or supplies:
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP Support Assistant
compact disc:
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Fulfill Plus at (65) 740-4477.
HP Service Information:
To locate HP-authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada)
HP Service Agreements:
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service 1-800-446-0522
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and
troubleshooting tips for your HP product. Call from any touch tone phone and request up to three
documents per call. These documents will be sent to the fax of your choice.
Australia
+61 (0) 3 9272 2627
Korea
+82 (0) 02 769 0543
Austria
0660-8218
Malaysia
+60 (0) 3 298 2478
Belgium (Dutch)
0800 1 1906
Netherlands
0800-0222420
Belgium (French)
0800 1 7043
New Zealand
+64 (0) 09 356 6642
Canada
1-800-333-1917
Norway
800-11319
China
+86 (0) 10 6505 5280
Portugal
05 05 313342
Denmark
800-10453
Philippines
+65 275 7251
English (outside of U.K.)
+31 20 681 5792
Singapore
+65 275 7251
Finland
800-13134
Spain
900-993123
France
0800-905900
Sweden
020-79-5743
Germany
0130-810061
Switzerland (German)
0800-551527
Hong Kong
852-2506-2422
Switzerland (French)
0800-551526
Hungary
(36) (1) 252-4647
Taiwan
(886) (2) 719-5589
India
+91 (0) 11 682 6031
Thailand
+66 (0) 2 661 3511
Indonesia
+62 (0) 21 352 2044
United Kingdom
0800-960271
Italy
1678-59020
United States
1-800-333-1917
Japan
+81 (0) 3 3335 8622
EN
Support Information – 61
Customer Support Options Worldwide
In addition to the phone numbers listed below, the online user guide
contains worldwide sales and service addresses and phone numbers
for countries not listed here.
Customer Support Worldwide
Customer Support
and Product Repair
Assistance for the
U.S. and Canada:
Call 1-208-323-2551 Monday through Friday from 6 am to 10 pm, Saturday
9 am to 4 pm (Mountain Time) free of charge during the warranty period.
However, your standard long-distance phone charges still apply. Have your
system nearby and your serial number ready when calling.
If you know your printer needs repair, call 1-800-243-9816 to locate your
nearest HP-authorized service provider, or call 1-208-223-2551 for HP
centralized service dispatch.
Post-warranty telephone assistance is available to answer your product
questions. Call 1-900-555-1500 ($2.50* per minute, U.S. only) or call
1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada)
Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm
(Mountain Time). Charges begin only when you connect with a support
technician. *Prices subject to change.
European Customer Support Center Language and In-Country Options
Available
Open Monday through Friday 8:30 to 18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
English
Dutch
French
Ireland:
U.K.:
International:
Belgium:
Netherlands:
France:
Belgium:
Switzerland:
(353) (1) 662-5525
(44) (171) 512-5202
(44) (171) 512-5202
(32) (2) 626-8806
(31) (20) 606-8751
(33) (01) 43-62-3434
(32) (2) 626-8807
(41) (84) 880-1111
62 – Support Information
German
Norwegian
Danish
Finnish
Swedish
Italian
Spanish
Portuguese
Germany
Austria:
Norway:
Denmark:
Finland:
Sweden:
Italy:
Spain:
Portugal:
(49) (180) 525-8143
(43) (1) 0660-6386
(47) 2211-6299
(45) 3929-4099
(358) (9) 0203-47288
(46) (8) 619-2170
(39) (2) 264-10350
(34) (90) 232-1123
(351) (1) 441-7199
EN
Customer Support Worldwide (continued)
In-country support numbers: If you require support after your warranty has expired, additional
product repair services, or if your country is not listed below, refer to the Worldwide Sales and Service
Offices section in the online user guide.
Argentina
787-8080
Japan
(81) (3) 3335-8333
Australia
(61) (3) 272-8000
Malaysia
(60) (3) 295-2566
Brazil
022-829-6612
Mexico (Mexico City)
01 800-22147
Canada
(1) (208) 323-2551
Mexico (outside
Mexico City)
01 800-90529
China
(86) (10) 65053888-5959
New Zealand
(64) (9) 356-6640
Chile
800-360999
Philippines
(63) (2) 894-1451
Czech Republic
(420) (2) 471-7321
Poland
(48) (22) 37-5065
Greece
(30) (1) 689-6411
Portugal
(351) (1) 301-7330
Hong Kong
(852) 800-96-7729
Russia
(7) (95) 923-5001
Hungary
(36) (1) 343-0310
Singapore
(65) 272-5300
India
(91) (11) 682-6035
Taiwan
(886) (02) 717-0055
(91) (11) 682-6069
Thailand
+66 (0) 2 661-4011
Indonesia
(62) (21) 350-3408
Turkey
(90) (1) 224-5925
Korea
(82) (2) 3270-0700
Korea (outside Seoul)
(82) (080) 999-0700
EN
Support Information – 63
64 – Support Information
EN
4500 DN Printer
Getting Started Guide
Copyright© 1998
Hewlett-Packard Co.
Printed in USA
Manual Part No.
C4094-90901
Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper
*C4094-90901*
*C4094-90901*
C4094-90901
English
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