A New Concept - Tourism Quality Assurance of Newfoundland and

A New Concept - Tourism Quality Assurance of Newfoundland and
 A New Concept 2014 6 Decdk Contents About the Program ......................................................... 2 Disclaimer ....................................................................... 4 Code of Ethics ................................................................. 4 Accommodation Designators ......................................... 5 Star Rating Guidance ...................................................... 7 Minimum Entry Requirement (Service and Efficiency) 11 Cleanliness / State of Repair Guidelines ...................... 12 Quality Guidelines ........................................................ 15 Quality Scoring ............................................................. 15 Consumer Trends / Expectations (2 Star) ..................... 36 Consumer Trends / Expectations (3 Star) ..................... 37 Consumer Trends / Expectations (4 Star) ..................... 39 Consumer Trends / Expectations (5 Star) ..................... 41 Quality Assured ............................................................ 42 Welcome Programs ...................................................... 42 Glossary ........................................................................ 43 Canada Select 2014 About the Program
What is Canada Select?
Canada Select is industry driven, consumer sensitive rating programs. It provides the traveling and
vacationing public with a nationally consistent standard of quality within specific accommodation
categories. An Accommodations Rating Program is defined as “the rating of like accommodations based
on the basics of cleanliness, comfort and safety, as well as the extent and quality of facilities and
amenities”.
Canada Select inspects and rates all participating properties to ensure they meet consumer expectations.
Ratings are based on extent and quality of facilities, services and amenities. Canada Select uses
nationally recognized star rating systems (1 to 5 stars), the higher the star rating, the more extensive are
the quality of facilities and guest services. Half stars are awarded to properties whose physical attributes
reflect an enhanced level of quality.
What are the benefits to the owner / operator?
PROVIDES AN EFFECTIVE MARKETING TOOL
Canada Select star ratings indicate to the traveling and vacationing public that the property is rated using
nationally consistent rating criteria. The Canada Select Accommodation Rating Programs are described
in Provincial Travel Guides and websites.
Canada Select properties receive a certificate, outdoor signage and a Standards Graphics Manual to
incorporate into marketing materials such as brochures, display advertising and websites. A standard
listing on www.canadaselect.com is included in the participation fee, however operators may upgrade
their listing at a nominal fee to include a detailed listing, photographs, direct links and banner ads.
FOSTERS GENERAL INDUSTRY IMPROVEMENT
Evaluation and rating of properties ensures minimum standards and stimulates improvements. Each
participant receives a comprehensive Establishment Maintenance Report outlining concerns relating to
cleanliness and state of repair. Inspections are conducted by nationally certified Senior Rating Advisors.
PROVIDES AN EFFECTIVE MANAGEMENT TOOL
By thoroughly evaluating cleanliness and state of repair, the Canada Select evaluations allow owners /
operators to use the outcome of the evaluation as a management tool to train and educate staff.
ASSISTS IN THE DEVELOPMENT OF POLICY
An inventory of accommodations, coupled with research market mix, assists industry and government in
the development of policies and strategies to stimulate tourism growth.
Canada Select 2014 What are the benefits to the traveling and vacationing public?
Canada Select national rating standards provide consistent, reliable information to the traveling and
vacationing public on what to expect from a roofed accommodation - “no surprise is the best surprise”.
How was Canada Select developed?
Canada Select was developed and continues to be updated through extensive research into consumer and
travel trade expectations, ensuring our standards not only meet but also exceed their expectations.
Prerequisite for Canada Select Rating?
Each property wishing to participate with the Canada Select Accommodation Rating Programs must
comply with all municipal, provincial and federal regulations.
Cleanliness and state of repair are important aspects of the rating program. The rating advisors conduct
thorough evaluations in these areas. An allowance for deficiencies in cleanliness and state of repair is
built into the evaluation. Properties which exceed this allowance automatically become unrateable until
the deficiencies have been addressed.
How is the rating determined?
The rating advisor completes an inventory of minimum entry requirements provided at the establishment
and assesses the quality. The quality assessment takes into consideration wall / window coverings,
flooring, furniture, bedding, mattresses and tub / shower surrounds, etc. Upon completion of this
assessment, the rating advisor then determines the star rating for minimum entry requirement, amenities
and average quality of facilities. Extensive consumer guidelines are provided from two to five star,
assisting operators in their marketing efforts.
How often is a property inspected?
Property inspections are conducted on a biennial basis, provided the property has no infractions or
complaints. Inspections in the majority of Provinces are carried out unannounced, at any time during the
season of operation.
How do I upgrade my rating?
Upon completion of the evaluation, the rating advisor prepares an establishment report outlining the star
rating, which will be sent out to the owner / operator. If requested, the rating advisor reviews the
evaluation, determines the services, amenities, or improvements in quality the owner / operator could
make to reach the next star level, and provides the owner / operator with a written upgrade report.
The rating report is available upon request and is not automatically prepared. Information contained in
any inspection report is confidential and is available only to the owner / operator.
How can I participate in Canada Select?
Contact your provincial Canada Select delivery office and we would be happy to arrange for a rating
evaluation. A rating advisor will visit your property, explain the criteria and conduct the evaluation.
Canada Select 2014 Disclaimer The information contained within the Canada Select Accommodation Rating Program or any inspection
conducted by the Canada Select Accommodation Rating Program made pursuant to these Minimum
Entry Requirements and Guidelines: •
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Does not constitute a representation or warranty that the property complies with provincial
regulations Should not be relied on as the reason you do or do not do anything To the full extent permitted by provincial regulations, Canada Select, its directors, employees
and agents will not be under any liability to any person in any respect of any loss or damage
which any person may directly or indirectly suffer as a result of using or relying on any
information contained in these Minimum Entry Requirements and Guidelines, or on any
inspection made pursuant to Code of Ethics As a Canada Select property, the proprietor / manager is required to observe the following Code of
Conduct at all times: •
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Give conscientious attention to guest care and service. Rude, indifferent or poor service is
unacceptable Be professional in all dealings with Canada Select or our representatives. Rude, insulting or
threatening behavior is unacceptable Regard all guests with equal respect and consideration Ensure all guest enquiries, requests, bookings, refunds and correspondence are dealt with
promptly and courteously Advise guests of methods of payments accepted upon time of booking Provide guest with cancellation policy at time of booking Operate on an ethical, business like basis Ensure advertising is accurate and free of ambiguity which could create a misleading impression Establish and maintain procedures for the effective handling of any guest complaints. Ensure all
complaints are dealt with in a professional manner Canada Select 2014 Accommodation Designators Rating programs across the world use accommodation designators to
identify the type of accommodations consumers are seeking.
Apartment § A room or multiple rooms designed as a residence and generally located in a building
occupied by more than one household Bed & Breakfast § Accommodation offering up to 4 rental units in a private home, ensuite, private or shared
bathrooms with common living room, breakfast available Bed & Breakfast Inn § Accommodation offering 5 plus rental units with ensuite, private or shared bathrooms,
breakfast available
Boutique Hotel § Typically between 10 and 100 rooms and often contain luxury facilities in unique or intimate
settings.
Cabin § Free-standing rental unit with bedsitting room and bathroom – may have kitchen facilities
Condominium
§ Is a form of housing tenure where a specified part of a piece of real estate (usually of an
apartment house) is individually owned
Cottage § Free standing unit with one or more bedrooms, a bathroom, separate kitchen / living room
area
Farmhouse § Accommodations on a working farm
Fishing & Hunting § Establishment providing the services necessary to cater to the fishing and hunting
sportsperson
Canada Select 2014 Glamping § Glamping pivots on a high level of service that focuses on the complete comfort of the
guests. When Glamping, there is no tent to pitch, no sleeping bag to unroll, no fire to build.
Whether in a tent, yurt, airstream, hut, villa or treehouse, glamping is a way to experience the
great outdoors without sacrificing luxury
Hostel § Dormitory style accommodations with shared bathrooms, usually offers living room and
kitchen for guest use
Hotel § Property provides internal access to rental units; ensuite bathrooms, food service, meeting
and conference services are usually provided
Inn §
Property providing rental units with ensuite, private or shared bathrooms with separate guest
living room, serving breakfast and evening meals.
Motel § Property provides external access to rental units; ensuite bathrooms
Resort § Destination property providing rental units with private and / or ensuite bathrooms, food
service and extensive on-site recreational facilities
Suites § Suites offer multiple rooms, with more space and furniture than a standard hotel room. In
addition to one or more beds and bedroom fixtures, a suite includes a living room or sitting
room, sometimes with a couch that converts into a bed. Dining, office and kitchen facilities
are also added in many suites.
Tourist Home § Rental units in a home, ensuite, private or shared bathrooms, common living room. Owner
may not live on premises, breakfast may be available.
University § Dormitory style accommodation, usually with shared bathrooms
Vacation Home § A home other than the owner’s primary residence that is used for rental purposes for the
traveling and vacationing public
Canada Select 2014 Star Rating Guidance Minimum Entry
Requirements
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All participants MUST meet the Canada Select Minimum Entry
Requirements to obtain Canada Select Approved status.
Minimum Entry Requirements are consumer driven and include
criteria, cleanliness, state of repair and service / efficiency
Guests should expect clean and well-maintained accommodations
providing the necessary facilities for an enjoyable stay. Criteria
includes standards such as room size, door lock, smoke detector
This level equates to what is popularly considered "mid-range"
accommodation. It exceeds the 1 star level in quality of mattress,
bed linen, floors/window/wall coverings
These properties will offer units with additional room furniture,
coordinated furnishings, better quality mattresses and linens. These
properties offer above average facilities and services.
This rating indicates exceptional quality in all areas of facilities
and services offering superior quality throughout the property in
areas of guestrooms and public areas.
A 5 star property is luxurious at a world standard, offering
outstanding facilities, guest service and amenities.
A ½ star is awarded to properties whose physical attributes reflect
an enhanced quality for the rated level.
Canada Select 2014 Minimum Entry Requirement (Criteria) Properties provide basic, clean and well-maintained facilities. These properties provide limited services
and amenities and must meet the following requirements to obtain Canada Select Approved status. (note
– Provincial regulations supersede Canada Select requirements, where applicable)
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Air Circulation
Windows that open with screens
Bathrooms
Bathrooms must be 100% private 3 piece tub or shower (with the exception of hostel, bed &
breakfast, or university accommodation types)
Lock required on bathroom door
Bathroom must be on same floor as rental units (with the exception of outfitters)
Bathroom must be identified if separate from the rental unit
Bathrooms that are not within the rental unit must be within reasonable distance to the
bedroom
Guests must not pass through public areas to get to the bathroom (with the exception of
outfitters, hostel or university accommodation types)
Bathroom must be fully enclosed to provide privacy
Adequate lighting provided
Effective levels of heating providing overall uniform temperature
Window (if provided) must provide privacy
Ventilation provided (ie screened window, mechanical vent, etc…)
Ground fault electrical outlet available at mirror
Soap dish in bath / shower
Bathmat
Clothes hook
Rubber mat or non-slip surface
Toilet tissue plus extra roll provided
Towel rack
Minimum 2 complete sets of towels provided (with the exception of hostel or university
accommodation types)
Minimum 2 amenities provided (with the exception of hostel or university accommodation
types)
Facial tissue
Wastepaper basket
Flush toilet (with the exception of outfitters)
Sink
Drinking utensils
Sufficient space to allow free movement and a good degree of comfort
Well finished, good quality wall coverings and trim
Use of decorative items where appropriate
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Beds and Bedding
Minimum Single bed (39”) or Double bed (54”)
Good quality, comfortable beds with sound base
Mattress and mattress cover pad
Pillows and pillow protectors
Freshly laundered, coordinated linens and bedding
Bedding must be clean and in sufficient quantity
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Grounds and Gardens
Adequate parking must be available for each rental unit (with the exception of outfitters)
Easy access to parking with well-maintained surface (with the exception of outfitters)
Effective lighting and signage where required
Well maintained and tidy grounds, driveways and paths
Attractive overall appearance
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Heating
Effective levels of central heating providing overall uniform temperature
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Housekeeping Kitchen (if provided)
Sink with hot and cold running water
Glassware, dishes, cutlery, pots and pans for capacity of unit
Two burners or hotplate
Broom / dust pan
Can opener
Scouring pads
Corkscrew / bottle opener
Cutting board
Dish rack / drain board
Cutting board
Garbage container with lid
Kettle
Dishcloths and tea towels
Oven mitts and pot holders
Microwave or oven
Provide ice or refrigeration (outfitters only)
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Public Areas
Furniture, furnishings, wall coverings and flooring of good quality and condition
Effective lighting where applicable
Signage must be clear and legible
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Room Furniture
One dresser or area for adequate storage
Wall mounted or free standing unit with rod and hangers for the hanging of clothes
One chair or adequate seating within the property
One bedside table or equivalent
Furniture must be in sound condition
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Security and Safety
Keyed door lock required on all rental units (with the exception of outfitters, hostels and
university style accommodations)
Smoke alarms in all bedrooms
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Space and Comfort
Minimum 100 sq. ft (9m2)
Sufficient space to allow free movement and a good degree of comfort
Convenient layout of furniture for practical use
Practical, comfortable seating
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Technology and Communication
Ample (additional) socket provision
Telephone required on premises, or emergency plan in place
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Window Coverage
Window coverage required ensuring privacy in bedrooms and bathrooms
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Canada Select 2014 Minimum Entry Requirement (Service and Efficiency) §
Registration system must be in place and include the following (or provincial regulations):
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Guest Name
Mailing Address
Number of People
Arrival / Departure date
Unit Number
Rate charged
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Property shall describe fairly to all guests and perspective guests the amenities, facilities and
services provided at the establishment
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Reservations must be handled in a professional manner, making the guest feel welcome and
giving confidence that details have been accurately recorded
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A cancellation policy must be in place, guest must be notified of the policy at time of
reservation
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At least one employee must be available to guests at all times, or guests must be supplied
with a emergency telephone number
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If there is no telephone service, there must be a minimum of one public telephone accessible
24 hours per day with posted emergency numbers. If no service is available, emergency
contacts / telephone numbers must be posted in the rental units or outside the office
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Telephone should be answered within 5 rings, concise answering service available
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Management and staff shall present a good appearance to the guest, operate on an ethical
businesslike basis and provide conscientious attention to guest service
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Rude, indifferent or ineffective service or failure to respond appropriately to guest
complaints are unacceptable and can be cause for losing the Canada Select Approved status
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All guest complaints must be addressed to the satisfaction of the Provincial Jurisdiction. A
property may lose its Canada Select status if five (5) similar complaints are received within a
calendar year
Canada Select 2014 Cleanliness / State of Repair Guidelines All Canada Select properties are subject to rigorous cleanliness and state of repair assessments Quality Advisors will consider two main factors when awarding a score; quality and condition. Taste or
fashion will have no influence. For example, a piece of furniture might be of the highest quality
manufacture but has not been well maintained and as a result of damage, wear and tear or ageing, the
mark awarded will be lowered. Another piece of furniture although in pristine condition or new may lack
the intrinsic quality to achieve a high score.
Examples where both quality and condition exert an influence on the assessment are included in the
following guidance notes. They are not prescriptive or exhaustive. They are intended to give a broad
impression of the areas assessed and to illustrate some of the most frequently met situations that would
determine the marks given.
Cleanliness is of paramount importance to all guests. There should be evidence of thorough and not only
superficial cleanliness.
Cleanliness
BEDROOMS
First Impression
Furniture
Beds / Bedding
Lamps
General
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Walls
Carpet
Soft Furnishings
Windows
Area
Overview of whole room
Surfaces
Drawers
Inside / outside wardrobe
Behind mirrors / tv’s
Under furniture
Sheets and blankets
Pillows and cushions
Mattress / pillow protectors
Headboard
Behind / under beds
Bedding
Lamp shades and bases
Switches
Pictures
Heating / cooling units
Mini-fridges
Tea / coffee trays
Telephone
Guest directory
Light switches
Wall coverage / mouldings
Pile
Upholstery
Under cushions
Sides / arms
Casements
Window coverage
Looking for / at:
Well aired, clean look, tidy appearance
Dust
Crumbs, hairs, lost property
Dust and additional bedding
Dust levels
Dust levels and objects from previous guests
Holes, stains and standard of laundering
Plumpness and stains
Hairs, stains and frequency of laundering
Grease marks and hairs
Levels of dust and debris
Hairs, stains and dirt
Dust, spillages from drinks
Finger marks and dust
Levels of dust
Debris and dust
Sticky drink spillages, items from previous guests
Dust, drink spillages, cleanliness of coffee maker
Greasy marks on receiver, dirty key pad
Presentation, rings from cups, food, etc…
Finger marks
Marks and dust
Stains, frequency of vacuuming
Stains, frequency of deep cleaning
Dust and debris
Marks and dust
Dust, insects
Check valances and curtains for stains and tears
Canada Select 2014 BATHROOMS
First Impression
Toilet
Bath / Shower
Washbasin
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Flooring
Lighting
Drinking Utensils
Towels
PUBLIC AREAS
First Impression
General
Flooring
General
Area
Overview of whole room
Inside / outside bowl
Under rim / seat
Adjacent walls
Behind toilet
Toilet brush holder
Drain
Behind taps
Sealant / grouting
Ventilation
Curtains
Screens
Showerheads
Taps
Overflow
Underside / pedestal
Mirror
Edges / ledges
Light coverings and switches
Glasses
Freshness
Area
Overview of whole room
Inside / outside bowl
Under rim / seat
Adjacent walls
Behind toilet
Toilet brush holder
Hardwood
Carpet
Pictures
Heating / cooling units
Telephone
Looking for / at:
Clean, neat, towels in place
Stains, hairs, etc…
Scrubbed clean, free of streaks, stains and hairs
Splashes of urine, cleaning fluids
Dust, dirt, toilet paper, hair, etc…
Toilet paper residue, stagnant water, etc…
Hairs, sparkling chrome
Plumpness and stains
Scum, mildew, and mould
Levels of dust, noise
Mildew, hairs
Smears, splashes, dust
Limescale, mildew
Sparkling chrome, slime, scum
Hairs, other residue
Hairs, splashes
Smears, splashes
Levels of dust, stains and residue
Dust, flies, finger prints
Lipstick, toothpaste, smears
Fresh smelling, plumpness, stains
Looking for / at:
Polished surfaces, fragrance, etc…
Stains, hairs, etc…
Scrubbed clean, free of streaks, stains and hairs
Splashes of urine, cleaning fluids
Dust, dirt, toilet paper, hair, etc…
Toilet paper residue, stagnant water, etc…
Dust, scratches, etc…
Depth of pile, vacuuming, etc…
Levels of dust
Hairs, other residue
Greasy marks on receiver / dirty key pads
Canada Select 2014 CLEANLINESS / STATE OF REPAIR EVALUATION FORM
PROPERTY NAME: __________________________
ROOM NUMBER / NAME: ______________________________________________________
INSPECTION DATE:__________________________
AIR CONDITIONING
HEATING
BED
BEDSPREAD
BLANKET
SHEETS/PILLOW CASES
PILLOW
MATTRESS
MATTRESS COVER PAD
PILLOW PROTECTOR
BEDSIDE TABLE / SHELF
LIGHTING
DRESSER / DESK COMBINATION
INFORMATION/SERVICES
MIRROR
LUGGAGE STAND
TELEPHONE
CLOCK/RADIO ALARM
ARMCHAIR
COUCH / SOFA BED
COFFEE / OCCASIONAL TABLE
T.V.
REMOTE CONTROL
RADIO
FLOOR SURFACE
WASTE PAPER BASKET
WALL COVERING
CEILING
FIREPLACE
COMPACT REFRIGERATOR
MINI BAR
IN-ROOM COFFEE SERVICE
DOOR
ROOM NUMBER
LOCKING DEVICES
CLOSET
RACK/ROD
SHELF IN CLOSET
HANGERS
PEGS
HOOKS
WINDOWS
CURTAINS / DRAPES
DECORATIVE ITEMS
SINK
MIRROR AT SINK
VANITY
SHELF AT SINK
TOWELS
GLASSES
OTHER
Cleanliness / S.O.R. Status
Canada Select 2014 O/O/O
BROKEN
BURNS
HOLES
TEARS
PEELING
CRACKS
WATERMARKS
STAINS
DISCOLORED
WORN
CHIPS
SCRATCHES
ODOUR
FLIES
COBWEBS
STATE OF REPAIR
DIRT
MARKS
SPOTS
LINT
DUST
Attention Required
Replace
MOULD / MILDEW
Attention Suggested
Repair
HAIR
Checked
Clean
Not Applicable
CLEANLINESS
Quality Guidelines What is Quality?
When assessing quality, the following are taken into account:
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Intrinsic quality – the inherent value of an item.
Condition – the maintenance and appearance of an item. Is it fit for the purpose?
Physical and personal comfort – does the quality of an item detract in any way from the comfort
of the user?
Attention to detail – the evident care taken to ensure that the guest experience is special and of
the same high standards for all.
Guests’ choice and ease of use – the guest experience is enhanced through choice – be it the
choice of beverages in his/her room or the choice of room temperature. This is further improved
by how usable the guest finds the room and its contents.
Presentation – the way the room and its contents are presented for guests’ arrival and during their
stay
Quality Scoring It is imperative to note that this scoring is a guideline and it is recommended operators contact Provincial
Rating Advisors if more specific information is required. Star ratings are awarded between 1 Star
(minimum) and 5 Star (maximum), quality scores exceed 5.00 to accommodate unique and top of the line
features and materials. The average quality for each of the assessed areas is determined by adding the
score for each item and dividing by the total number of line items assessed. This number is never
rounded off.
On average, 10% or a minimum of 4 units are inspected during an assessment. The units inspected are
selected according to a proportional cross-section of the various room types offered at the property.
It is important to note that, if more than 25% of a property’s accommodation units are of an inferior
standards based on cleanliness, state of repair and / or quality, the final star rating is based on the inferior
units only (ie better units are not accounted for during the assessment).
Other areas inspected during the assessment are any public areas to which the guest has access, as well as
all recreational facilities located on the premises. Public areas include hallways, stairways, elevators,
lobby / entrance, sitting areas, public washrooms, meeting rooms, etc…
Canada Select 2014 Beds and Bedding
The majority of sheets sold today are of first quality. Sheets are a simple flat weave with fine yarns
or threads and any defect is easily detected. Defects severely limit its’ durability and performance.
Sheet Content
Most sheets used in the hospitality trade are made from a blended content of 50% cotton and 50%
polyester. This is called a “no iron” content as the polyester fibers give the sheet memory of what
shape it’s supposed to be in after laundering – which is a flat wrinkle free surface. This sheet
contains a perfect combination of cotton for the hospitality trade, which allows it to breathe, offer
comfort to the guest, is durable and has reduced processing costs.
The higher the cotton count, the higher the maintenance required to maintain the sheet. Sheets with a
higher cotton count will require ironing, or lower washing and drying temperatures. On a positive
note, it’s been said, the higher the cotton count, the softer the finished product.
Thread Count
Thread count refers to the number of threads per square inch after the sheet is manufactured. If
buying from a supplier, this number is usually expressed by a capital T followed by a number. It is
one of the key determining factors in the quality and luxury of the sheet. A T-180 sheet is called a
Percale sheet and this is the standards hospitality sheet on the market. A T-130 is called a Muslin
sheet and is considered a medium quality sheet.
The higher the thread count the finer the yards used and closer together the yarns are woven, giving
the sheet a more luxurious feel. If purchasing sheets at a department store, the higher the tread count,
the better the quality of the sheet.
Assessing Sheets
Holding the sheet or pillowcase to the light will give a good test as to the quality. The less light that
passes through the sheet, the better the quality. If you can see through the sheet, it’s a good indication
of either a low thread count or the sheet has been in use for an extended period of time and has been
washed many times.
Percale sheeting will feel soft to the touch.
Presently, the top of the line sheet is made of Egyptian cotton, and it feels very soft and smooth.
The grade of thread and cotton will determine the quality of the sheet. The heavier and more lustrous
the sheet, the better the quality.
Duvets and Comforters
Down bedding offers the guest the most luxurious sleep, and it is a sign of good quality bedding.
Duvets and comforters are often accompanied by bed skirts, shams and decorative pillows to enhance
the look of the bed.
Canada Select 2014 Many operators use a duvet cover to add style to a comforter or duvet. A duvet cover has been
described as a giant pillowcase which is sewn on three sided with a zipper or buttons on the
remaining side, allowing the duvet or comforter to be removed.
The quilting on a bedspread or comforter should be of good construction to prevent migration of the
fill. These are called chambers and popular constructions are diamond, onion and square. Open
construction allows fill to move between chambers.
When purchasing a down comforter or duvet, ask the sales associate about the fill power which
measures the fluffiness of a down product which is related to the insulating power of the down.
Generally, the loftier the fill, the better the product.
A down comforter is a very efficient insulator so the weight does not have to be of an overweight
grade.
Some people will maintain they are allergic to down or feathers, however it is not the fill they are
allergic to, it is the dust that has been left in the fill that causes this, mostly from feathers. Many
properties that have down duvets or comforters also provide a synthetic filled duvet or comforter for
guests with allergies.
Goose down is more expensive and higher quality because of the higher density of the down.
Typically the larger the bird and the colder the climate it comes from the better the quality. The fill
power is a measure of how fluffy and lofty the down is. The more fill, the more air the down traps
giving it better insulation.
A down duvet is the highest quality. A quick push on the duvet will reveal the density of the down
and its quality.
Bedspreads
Bedspreads differ from duvets and comforters in that they cover the bed and drape to the floor. It can
be unlined or unfilled style, however most properties are using a bedspread with fill and a quilted
pattern. Like the duvet and comforter, ensure the quilting is of a high quality to prevent the migration
of the fill, and typically the more fill, the warmer it is.
Assessing Bedspreads
Check the quilting on the cover to see if the stitching is coming out and if there is uniform
consistency in the fill.
There are flame retardant and non-flame retardant inherent materials, and the inherent material is
treated before the product is produced. It is very hard to distinguish between flame retardant and nonflame retardant.
In many cases, it is the décor of the room that brings out the richness of the bedding coupled with the
bed skirt and pillow shams.
Triple Sheeting
Today, many upscale hotels use the triple sheeting method. It is a style of bed making that uses
multiple layers of sheets, blankets and duvet like covers.
Supplier Bedspread
Down Duvet / Comforter Fill
Good
6oz
<400
Better
8oz
500 – 699
High
10oz
700+
Canada Select 2014 Pillows
The pillow is a very personal item and that’s why in many properties you will find two types of
pillows.
The most common fill for pillows on the market today is polyester fill. These fibers are of a very
high quality and may be slick, meaning they will not stick together when compresses. The fill is
blown into the pillow and depending on the size of the pillow, the weight of fill is determined.
The feather pillow is a higher quality pillow in that the fill is either all feathers or a mix of feathers
and down. The more down a pillow has, the more plum the look and more luxurious the pillow. The
ticking on a feather pillow must be of a high thread count to prevent the feather ends from protruding
through the shell.
Foam pillows are dependant on the density of the foam. The less dense the foam, the lesser the
quality.
Assessing Pillows
The quality of the pillow depends on the fill, but it should not be the determining factor when
assessing a pillow as many pillows have their own unique qualities.
The stitching on a pillow shell should be of good standards in that there are no loose threads. The fill
must be uniform so that there is no shifting of the fill inside.
Foam pillows should be firm and free from any shifting. Shifting of the foam could be an indication
that the foam is breaking down. A good quality pillow will bounce back after pressing down on it.
Feather pillows should have good ticking to prevent ends from poking through the shell.
The ticking on a polyester filled pillow is usually a 50/50 poly/cotton mix. The higher quality shell
will be of a percale sheeting which feels softer to the touch.
Bedding Scoring
Quality Score
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
5.00 – 5.75
Coverage
Basic spreads with no backing
Lined spreads
Padded spreads, store bought quilts, light chenille coordinated with room
decor
Better quality padded spreads, handmade quilts, medium chenille
accompanied by bedskirts, pillow shams, decorative pillows and coordinated
with room decor
High quality padded spreads, duvets, high quality handmade quilts, heavy
chenille accompanied by bedskirts, pillow shams, decorative pillows and
coordinated with room decor
Canada Select 2014 Mattresses
The most common types of mattresses available are traditional innerspring mattresses, latex foam
mattresses and visco-elastic memory foam mattresses. Here is a brief guide on the features and
benefits of each type.
Innerspring Mattresses
Innerspring mattresses are the most common type of mattresses. They consist of a spring zone and a
comfort layer. The innerspring is the source of support and provides proper spinal alignment while
you sleep.
There are four main types of coil mattresses:
Open (or Bonnell) coil mattresses have hourglass-shaped coils, which are attached to surrounding
coils with a small wire spiral called a helical. This design provides good initial support and works to
isolate motion transfer. However, open coils do tend to wear more quickly than other coil
constructions.
Offset coil mattresses have a construction similar to open coil but have a square head, which in theory
enables the mattress to contour better. An offset coil is slightly more cylindrical in shape than an open
coil which gives it durability.
Individually wrapped (or Marshall) coil mattresses have an individually wrapped cylindrical coil
contained within separate fabric pockets. Each coil is separate so the rest of the bed isn’t disturbed by
the movement of the coils surrounding it.
Continuous coil mattresses have rows of advanced coils made of a single continuous wire. By sharing
the weight load across several innersprings, each spring holds its share and integrity longer. This
results in a system that is stronger and more supportive than other innerspring systems
Latex Foam Mattresses
Latex foam mattresses are quickly gaining popularity with today’s consumers. These mattresses
feature a latex foam core as the support system, rather than the traditional innerspring. Latex foam is
extremely resilient and breathable which helps to reduce the heat buildup typically associated with allfoam mattresses. Its unique construction allows it to instantly respond to the body to provide a high
level of comfort while helping to promote proper spinal alignment. These qualities allow latex foam
to act as a support system in lieu of a traditional innerspring.
Canada Select 2014 Memory Foam Mattresses
Memory foam mattresses feature a visco-elastic memory foam core as the support system, rather than
the traditional innerspring. Like latex foam, memory foam’s ability to deliver both comfort and spinal
support allow the foam to act as a support system in lieu of a traditional innerspring.
Memory foam responds to your body temperature by softening under warmth, allowing the foam to
contour to your body when you lie down.
Memory foam can help to promote a more restful sleep because it provides significant pressure relief
to help reduce tossing and turning that can cause an individual to toss and turn, wake up and shift
positions during sleep. Plus, motion transfer is drastically reduced as it absorbs movement without
affecting the other parts of the mattress.
Memory foam is typically denser than other foam mattresses. This makes it very supportive, but also
heavier. It can be considered a good compromise between the comfort of a soft mattress and the
support of a firm one for those who prefer a foam core mattress.
Memory foam comes in several densities. In general, a higher foam density number of 4 to 5 pounds
is desirable since it provides a more resilient foam to enhance the contouring benefits of the mattress.
Pillowtop Mattresses
Pillow top mattresses have a firm foundation but a soft top cover. Compared to classic spring
mattresses, they tend to be softer and smoother. Many individuals prefer a pillow top mattress because
they are soft, comfortable, and provide support longer than traditional mattresses.
If you want to offer your guests a firm, solid surface, then a pillow top mattress is not what you want
in your property. One of the big advantages of a pillow top mattress is its ability to support your body
while feeling soft. Some pillow top mattresses give a feeling of sinking into the bed while dispersing
your weight, which is said to be beneficial to persons with joint and back pain because it relieves
pressure from single points in your body. Pillow top mattresses that disperse your weight also help
prevent the mattress from sagging in the middle.
After a period of time, a typical inner-spring mattress will begin to sag, putting pressure on the hips,
back and neck. Pillow top mattresses provide a cushioned layer between your body and the springs, if
they are provided. If there are no springs, then the mattress will eliminate poking and pressure a
standard coil mattress causes over time.
Most pillow top mattresses do not requiring flipping because the protective covering distributes
weight.
More expensive pillow top mattresses are made of memory foam, while some less expensive pillow
tops that provide inner-springs have a memory foam cover.
Foundation
The mattress foundation or box spring is the “base” of the sleep set and works in unison with the
mattress to provide proper support and durability. It’s designed to complement the performance of the
mattress.
Canada Select 2014 What to Look for When Choosing A Mattress
Since the beginning of Canada Select, mattresses have continually evolved. Open coil mattresses may
be found in lower end mattresses, while continuous coil are usually found in mid-range mattress.
In coil mattresses, pocket coil is the best you can get. To find the coil count, many companies have a
law tag on the mattress, which can be found on the boxspring and mattress.
The gauge refers to the size of the wire and the smaller the number, the firmer the coil and the larger
the number the softer the mattress.
Add ons such as pillow top and memory foam can take a mattress to the next level of comfort.
Other things to consider would be edge support, border fill, quilting and mattress height.
The following is a guideline to coil count. Remember, mattress preference is personal, so consult
with the sales representative to ensure you get the right mattress.
Mattress Scoring
Single
Double
Star Level
Coil Count
Star Level Coil Count 1.0 – 1.75
200 +
1.0 – 1.75 300 + 2.0 – 2.75
300 +
2.0 – 2.75 400 + 3.0 – 3.75
400 +
3.0 – 3.75 560 + 4.0 – 4.75
500 +
4.0 – 4.75 700 + 5.0 – 5.75
600 +
5.0 – 5.75 800 + Queen
King
Star Level
Coil Count
Star Level Coil Count 1.0 – 1.75
300 +
1.0 – 1.75 500 + 2.0 – 2.75
400 +
2.0 – 2.75 600 + 3.0 – 3.75
550 +
3.0 – 3.75 900 + 4.0 – 4.75
700 +
4.0 – 4.75 1088 + 5.0 – 5.75
900 +
5.0 – 5.75 1200 + Canada Select 2014 Flooring
Carpeting
There are two primary ways to make carpet: Tufting and Weaving.
Tufting is a technique in which computers direct machines to construct specific densities, patterns and
styles of carpet using synthetic yarn materials.
Weaving can be done by machine on massive looms or by hand. Woven carpets tend to be more
luxurious and higher quality than tufted carpets.
Ninety percent of today’s carpets are made of synthetic fiber, comprised of one of three materials: nylon,
polypropylene or polyester. The rest is natural fiber — most commonly wool, which is the most durable,
as well as silk and bamboo.
Carpet comes in three basic styles: cut pile, loop pile and cut & loop pile.
Cut Pile
Cut pile carpets are extremely versatile and are commonly used in bedrooms, living rooms, dining rooms,
dens and great rooms. Cut pile carpet represents the largest share of the residential market and comes in
four primary subcategories:
Saxony - Saxony also called plush is the stuff that’s thick and soft and shows footprints and vacuum
lines. Saxony tends to wear much quicker than other styles and is probably best kept for those low foot
traffic rooms — like the formal living room.
Textured Saxony – This product is “trackless” and reduces light reflectivity so it won’t show footprints.
Textured carpet is casual, and will show far less wear and tear than other styles.
Frieze – This product is a very durable and elegant product that hides footprints and vacuum lines.
Cable - Cable is beautiful, comfortable and very luxurious. It can crush and matte with heavy foot traffic,
however, it is not recommended for busy areas.
Loop Pile
Loop pile is commonly known as commercial carpet, and it can have either a smooth, consistent surface
or a more textured appearance. Loop carpets are usually made from olefin or nylon fibers. Loop pile is
perfect for high traffic areas and can be found in many commercial settings.
Cut & Loop
The combination of cut pile and loop pile is also known as “sculptured carpets”. This popular style is
great at disguising foot traffic and wear and offers a variety of surface finishes.
Cut pile carpets are extremely versatile and are commonly used in bedrooms, living rooms, dining rooms,
dens and great rooms. The more textured or twisted yarns the less they will show foot prints and vacuum
cleaner marks.
Canada Select 2014 Carpet Fibers
The majority of today’s carpeting comes in four primary fiber types: wool, nylon, polypropylene (olefin)
and P.E.T. polyester. What’s the difference?
Wool Carpet Fiber
Wool is considered by many to be the very best carpet material available. It’s natural, durable, luxurious,
soft, flame resistant, water repellant, environmentally friendly and it doesn’t conduct static electricity.
It’s also the most stain resistant carpet available. Wool carpets come as Saxony, berber or twisted frieze.
Nylon Carpet Fiber
Nylon is a petroleum-based synthetic fabric invented as a silk alternative. These fibers are engineered to
be even more durable, resist abrasive wear damage and offer almost a lifetime resistance to stains.
Olefin (Polypropylene)
Olefin is colorfast, prevents moisture damage, is stain resistant, and is low in static. But it’s not as
durable as wool or nylon and should not be installed in heavy usage locations. Olefin is the second most
popular fiber after nylon. It’s soft and lightweight and won’t fade. It is less resilient than nylon and it has
a low heat resistance. It’s also an oil-based product, so it attracts grease stains.
Polyester (P.E.T.)
This inexpensive wool alternative is environmentally friendly, has built-in moisture and stain resistance,
is colorfast and feels incredibly soft.Polyester is stronger than Olefin and can perform as well as nylon at
a much lower cost. Polyester offers a way to enjoy a soft, plush carpet at a very affordable price.
Triexta
In 2009, a subclass by the name of “triexta” was created as an alternative to “polyester” . This fiber, has
distinctive features of durability, resilience, softness and the ability to stretch with recovery that make it
significantly more suitable than conventional polyester for carpet. It also has superior water-based stain
resistance. Triexta is marketed under the Mohawk brand name “Smartstrand.”
Density Pile
The more fibers per inch, the better the carpet should perform. Dense piled carpets offer outstanding
performance and longer-term durability because the pile resists crushing and matting. A simple test: press
your finger into the carpet pile while touching the backing. The harder it is to touch the backing, the
denser the carpet is.
Pile Height
Pile height is measured by how high carpet fibers stand above the primary backing. The taller the fibers
stand, the less the carpet will perform over time. Never buy carpet based on weight, as "face weight" (the
amount of fiber on the surface expressed in ounces per square yard) can be confused with "total weight,"
which combines face weight plus the weight of the two backings.
Stain Resistant Treatments
Stain resistance treatments are added to most carpets, but the reality is that light colors will always show
soil. Most treatments wear off in 5 to 7 years. Both Triexta and solution-dyed nylon remain stain
resistant.
Hardwood
The two most common hardwood flooring types today are solid hardwood flooring and engineered wood
flooring.
Canada Select 2014 Solid Hardwood Flooring
Solid hardwood flooring can only be installed on or above ground level, over a wood sub-floor. This type
of wood flooring is very sensitive to moisture. As a result, the solid planks are typically nailed down over
a wood type sub-floor and not recommended for use directly over a concrete slab or below ground level.
What’s great about solid wood floors is that they can be refinished and recoated multiple times
throughout their lifespan.
Because it’s an natural product, hardwood flooring expands and contracts in response to seasonal
changes in moisture. When it’s cold outside and the heat is on inside, the wood can contract —
sometimes creating unsightly gaps between planks. When summer comes and humidity increases, wood
floors can expand — causing those gaps to disappear! Too much moisture, however, can cause the planks
to buckle or cup.
Engineered Hardwood Flooring
Engineered wood flooring can be installed in any room in the house including basements, bathrooms and
rec rooms and has become a extremely popular hardwood flooring type. The reason for this is because it
can be used in many areas where solid hardwood is not recommended.
Engineered hardwood floors can be installed practically anywhere, including over wood sub-floors,
concrete slabs and in your basement. They can be nailed down, stapled down, glued down —
even floated over some types of existing flooring.
Laminate
Today’s laminate floors can emulate almost any surface, making them a high demand, low cost option to
the real things. Laminate floors are easy to install, easy to maintain and offer terrific resistance to stains
and wear. Laminate is in a separate category from hardwood and has its own features, and performance
benefits.
A laminate floor can be used in almost any room of your home. It can be sensitive to excessive moisture,
though, so a bathroom or covered patio is probably not such a good idea for this otherwise very versatile
product.
AC Ratings
The European Producers of Laminate Flooring (EPLF) developed the Abrasion Ration System. They rate
every laminate based on a series of tests, including Tabor Abrasion Test, impact resistance, stain
resistance, burn resistance and swelling resistance. Each product is assigned an AC number, but it’s
important to remember that not all manufacturers go by these rating. Look on the back of the sample
boards for the AC ratings. Here’s what they mean:
§
§
§
§
AC1: Moderate Residential
Suitable for moderate residential use, including bedrooms and closets.
AC2: General Residential
Suitable for normal residential applications like living and dining rooms.
AC3: Heavy Residential & Moderate Commercial
Suitable for all residential applications, plus light commercial use, including hotel rooms and
small offices.
AC4: General Commercial
Suitable for all residential plus general commercial applications, including offices, boutiques
and cafes.
Canada Select 2014 §
AC5: Heavy Commercial
Suitable for all residential applications plus heavy commercial applications, such as public
buildings, department stores, etc.
Laminate Scoring
Quality Score
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
5.00 – 5.75
Laminate Flooring Density
7mm
8mm
10mm
12mm
12+mm
Vinyl / Resilient Flooring
Vinyl flooring is as versatile as tile, laminate and carpeting. It is the acknowledged workhorse of the
flooring world. It works great in kitchens, bathrooms and laundry rooms. It’s practical and durable. It’s
warm and cushiony underfoot and so easy to clean.
Vinyl flooring comes in a range of gloss levels. The lower the gloss level, the more resistant your floor
will be to the wear and tear of daily life. Just something to keep in mind when choosing the floor that’s
right for you.
Ceramic
Depending on its finish, a wet tile can be slippery. Most manufacturers have a rating system that is based
on or supported by the American Society for Testing & Materials (ASTM). Many times you can find
these ratings on the tile sample or in the product catalog.
The most common system rates ceramic tile abrasion, resistance and the overall durability of the tile.
There are 5 classes to be aware of:
§
Class 1: No Foot Traffic
These tiles are suggested only for interior wall applications — not for flooring. Serious slippage.
§
Class 2: Light Traffic
These tiles are suggested for interior wall applications and residential bathroom floors only.
Minor slippage.
§
Class 3: Light to Moderate Traffic
These tiles can be used for residential floors and wall applications, including bathrooms,
kitchens, foyers, dining rooms and family rooms. Slight chance of slippage.
§
Class 4: Moderate to Heavy Traffic
These tiles are recommended for residential, medium commercial and light industrial floor and
wall applications, including shopping malls, offices, restaurant dining rooms, showrooms and
hallways. Rare chance of slippage.
§
Class 5: Heavy/Extra Heavy Traffic
These tiles can be installed anyplace. They will work for both floor and wall applications in
airports, supermarkets and subways. Zero chance of slippage.
Canada Select 2014 The ceramic tile you choose may also carry a rating for Slip Resistance, which is measured by its
Coefficient of Friction (COF). The higher the COF, the more slip resistant the tile is. Consider selecting a
high COF tile for areas that get wet, such as your shower or bathroom floor.
There are 3 primary types of ceramic tile: glazed, unglazed and porcelain. Know the difference and
you’re good to go.
§
Glazed
Glazed tile offers better stain and moisture resistance than unglazed tile. Glazed tile can also
come in a variety of finishes. High gloss finishes can be slippery and scratch easily, while matte
or textured finishes help with traction and scratches — and dirt is less visible.
§
Unglazed
Unglazed ceramic tiles are hard and dense.This style of ceramic tile is installed outside of your
home, as they don’t offer a whole lot of protection against stains compared to glazed ceramic
tile. Unglazed tiles do have good slip resistance, however they require sealing to resist staining.
§
Porcelain
Porcelain tile is even harder and more dense than other tile products. Because of its high
durability, porcelain is more resistant to scratches and can withstand extreme temperatures.
Because porcelain is non-porous, it’s naturally stain resistant and has low water absorption
ratings (less than 0.5%). As a result, porcelain tile can be used for both interior and exterior
applications, as well as heavy-use and commercial areas. And because a porcelain tile’s color
permeates the entire tile, small scratches or chips are far less noticeable.
§
Friend or Faux?
Natural stone tiles are very popular but many consumers prefer ceramic over stone because of
their lower price and easier maintenance. Travertine and marble are two of the most popular
styles.
§
Density
In the same way that the composition of glaze can vary, different styles of tile exhibit different
gloss levels and surface textures. For example, in areas that get wet, like a shower or bathroom
floor, the tile should have low moisture absorption and good slip resistance.
By moisture absorption, we mean that as the density of a tile increases, the amount of moisture it
can absorb becomes less. Similarly, by tile density, we mean that as the weight or the density of
the tile increases, it becomes stronger.
Here’s some terminology to help you decide:
§
Non-Vitreous Tiles absorb 7% or more moisture. They’re best suited for indoor use only.
§
Semi-Vitreous Tiles absorb from 3% to 7% moisture. They re best used indoors only.
§
Vitreous Tiles absorb less that 3% moisture. They are referred to as frost resistant tiles but can’t
be used in exterior areas where freeze-thaw conditions might cause tile cracking.
§
Impervious Tiles have less than .5% moisture absorption. These tiles are frost proof and can be
used outside or on building facades. If you have serious winter weather, these are the tiles for
you.
Canada Select 2014 Flooring Scoring
Quality Score
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
5.00 – 5.75
Coverage
Painted wood or plywood, linoleum
Carpet with no underlay, vinyl tiles, linoleum or cushion flooring
Carpet with underlay, better quality commercial grade carpet, berber, basic laminate. To
warm up a laminate floor add an area rug
Bathroom, cottage kitchen and living room: same as above plus good quality cushion
flooring, ceramic
Better quality carpet with underlay, better quality wood, top of the line laminate flooring
with better quality area rug
Bathroom, cottage kitchen and living room: same as above plus top of the line cushion
flooring, top of the line ceramic
Top of the line carpet with underlay, top of the line softwood or hardwood with top of the
line area rug, top of the line commercial grade carpet
Bathroom, cottage kitchen and living room: same as above plus marble, granite, porcelain
Furniture
How to Check Construction
Furniture should be checked for stability, well-made joints and a good finish. If you lean on a piece of
furniture and it tips over easily, it is not well constructed. Push on the furniture to see if it wobbles.
Ensure there are no gaps between wood joints and that the joints are smooth. If furniture joints are
reinforced, make sure that screws with washers have been used as opposed to nails. When checking the
surface finish, ensure there are no streaks, drips or bubbles.
Chairs
Chair seat frames are often connected at the corners with dowel joints. If a piece is reinforced with two
dowel joints it adds stability to the seat. Joints on chairs seats should be strengthened with corner blocks,
preferably with ribs. The corner blocks reinforce joints which will come under a great amount of pressure
and strain. Having a rib in the corner block provides more surface area for the connection thereby
strengthening the joint.
Chair legs should be securely fastened. Stretchers serve to strengthen dining room and desk chairs which
are subject to daily strain. Straight legs are stronger than angled legs.
Canada Select 2014 Tables
Tables should be constructed with corner blocks and the legs should be securely fastened. Wood grains
should be well matched. The colour and grain of any leaves should match the main part of the table. If
the table has an apron, the leaves should have a matching apron.
Cased Goods
Cased goods include dressers and cabinets. Check for matching colour and wood grain on the top, front
and side of furniture. The unfinished backing of furniture such as chests should be recessed and screwed
not nailed.
The corners of drawers should be joined by tongue-and-groove joints or dovetail joints, improving
strength and durability.
Quality in Upholstered Furniture
There are a number of things to check for when assessing upholstered furniture. Run your hands over the
upholstery to ensure there are not uneven lumps or padding. You should not be able to feel the wooden
framework through the upholstery. In addition, when sitting on the piece you shouldn’t be able to feel
any springs. A cushion should be closely fitted to the chair on which it rests, and reversible cushions may
extend the life of the piece.
All seams should be straight and if there are any buttons, they should be sewn through the stuffing. This
can be determined by gently tugging on the button. If the button is sewn on properly, there will be
resistance.
When looking at a recliner chair, check the label to see what kind of reclining mechanism it contains. It
should operate on either nylon or steel ball bearings. Sit in the chair and test it to ensure the mechanism
works smoothly and quietly.
A chair or sofa should be comfortable to sit in and be of standard height. Firm cushions give added back
support. Low upholstered pieces are not suitable for individuals who have trouble rising from a seat.
If a piece of furniture is covered in patterned fabric, check to make sure the pattern matches perfectly.
Plaids and stripes should be straight and match at the seams.
Furniture Scoring
Quality Score
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
5.00 – 5.75
Coverage
Press board
Kitchen: Chrome
Veneer, standard hotel/motel furniture
Solid wood
Period antiques, genuine leather, solid wood, handcrafted furniture
Canada Select 2014 Window Coverage
When selecting window treatments, function should be your first consideration. Take into consideration
the desired amount of sunlight, privacy or ventilation.
If the window is to provide ventilation, the window coverings should allow air to flow into the room
without causing flapping or fluttering. When shutters or shades are placed on such a window, they may
flap or rattle unless they are attached at the top and bottom.
Windows that provide a view shouldn’t be covered so their view is lost. In many cases, these windows
may have minimal coverage such as a valance, scarf with decorative rod or sheers with a decorative rod.
Blinds
The term blind refers to window coverings that operate up and down and have slats. When people think
of blinds they associate them with venetian blinds or vertical blinds.
Vertical blinds may be made of fabric or vinyl and have become popular in office surroundings or
contemporary homes. They are appropriate for large expanses of glass and are good for creating a
controlled lighting effect.
Horizontal blinds are also known as venetian blinds. These blinds can be made from vinyl coated plastic,
aluminum, faux wood or wood and come in a variety of sizes. ½ inch blinds are called microblinds, 1
inch blinds are called mini blinds and 2 inch blinds are called macro blinds. Faux wood and wood blinds
come in 1 or 2 inch size.
Shades
The two most popular types of shades are roman and roll-down shades.
Roman shade construction is comprised of sewing two vertical rows of loops at even intervals to the back
of the fabric, running cords through the loops and attaching to a wood or metal rod which is sewn into the
bottom of the shade. When the shade is extended to its full length, the fabric hangs straight down. When
the cords are pulled, the fabric is drawn upward and falls into accordion folds controlled by the location
of the loops. Fabrics with body are best suited for Roman shades and these shades can be used in all
types of settings.
Roll-down or pull-down shade is made of material attached to a spring tension roller. The weighted bar
in the bottom of the shade is pulled down to roll it over the window and the shade can be adjusted to
different heights. Roll-down shades can also be purchased on a pulley system which extends the life of
the shade as many times, those operating the shade keep pulling the shade down until it is almost off the
spring-tension roller. Roller shades can also be made to roll up from the bottom of the window instead of
down from the top.
Shutters
Shutters are an architectural style of window treatment and are generally made of wood or hard plastic
and are rigid in construction. Some shutters have louvers or slats that open and close to allow different
amounts of light to enter the room. They can be closed completely for privacy. Shutters can be found
with horizontal or vertical louvers.
Canada Select 2014 Shutters are hinged so they can be opened and closed to control light, view and air, and some shutters
open from the centre like French doors while others fold accordion fashion.
Energy Efficient Shades
The pleated shade is like a folded paper fan placed horizontally on a window. They are lightweight, stack
up compactly and can be used alone or in combination with other window treatments. The pleated shade
comes in all kinds of fabrics and range from a paper-feel synthetic to an aluminized shade created to
increase the R factor in the shade. The R factor refers to the ability of a material to block harmful
ultraviolet rays from entering through the material. This property provides insulation to keep rooms
cooler.
Another energy efficient option is the cellular or honeycomb shade. It has the same look as the pleated
shade and can be comprised of one, two or even three layers of cells. Energy efficiency is created by the
air space between the layers which are otherwise known as cells. The cellular construction helps to keep
cold air out in winter and warm air out in summer. These shades also stack compactly and can be easily
hidden under a valance and used only when light control or privacy is required.
They can be fabricated into a variety of shapes that can work with all shapes of windows, and can work
from the top down or the bottom up.
Blackout Curtains
Blackout curtains were originally used in Britain during WWII to hide interior light from Nazi planes. In
today’s world, blackout curtains continue to block out light and can save you money on heating bills.
Function of Blackout Curtains
Blackout curtains have three main functions; to block out light, block noise and reduce energy costs.
Many guests require complete darkness to sleep and some blackout curtains claim to block out up to 99%
of light. Eclipse curtains claim they can block out 40% of noise from the outside world. Blackout curtains
can trap heat during the winter and keep light and heat out during the summer. 10 – 25% of thermal
energy loss goes out the window and blackout curtains can curtail this loss by 25%, reducing your utility
bills.
To hang blackout curtains it is recommended the fabric at the top be situated so that it blocks out light,
and making sure the curtain rod gives the curtain ample space to cover the sides of the window.
Window Coverage Scoring
Quality Score
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
5.00 – 5.75
Coverage
Basic unlined curtains, drapes
Public areas: same as above plus no window coverage
Lined curtains, unlined drapes, basic mini blinds with valances
Good quality lined curtains, roll down blinds or a combination which is
coordinated with room decor
Bathrooms, Cottage Living Room and Kitchen: Same as above plus opaque
glass, curtains with pull down blinds
Better quality lined curtains or drapes, roman shades, fabric blinds, faux wood
blinds, heritage style curtains/shutters to fit theme and coordinated with room
decor, genuine wood blinds
Lined drapes with accessories (valance, sheers, tiebacks), top of the line
heritage style curtains/drapes to fit theme and coordinated with room decor,
wooden shutters
Canada Select 2014 Tub / Shower Surround
Plastic Sectional Moulded
This type of enclosure is inexpensive, but you get what you pay for. These type of tub surrounds are
easily installed using an adhesive over a solid wall, but are not very durable and have a limited life span.
Fiberglass / Acrylic
A fiberglass tub is made by forming layers of fiberglass into the desired shape, then coating it with
Gelcoat resin. One advantage of a fiberglass tub is compared to ceramic, marble, porcelain and granite, it
is the least expensive. It is also light weight, easy to install and it has a finish that can be repaired. On the
negative side fiberglass tubs are thin; they flex and don’t have a stable feel; and the finish is prone to
fading, scratching and cracking.
Acrylic is a non porous material which is easy to clean and it should not fade. Acrylic tub surrounds are
more expensive, and they have the same advantages as fiberglass. On the down side, over time the finish
can scratch or discolour. Overall it is a good all around choice.
Fiberglass/acrylic surrounds are installed directly over open studs. The two or three piece unit in
fiberglass/acrylic can be assembled on site, which is great if you are doing a retrofit and the one piece
surround is too big to get in through existing doorways. These units have a leak proof solid base similar
to the one piece unit, but the one drawback is they have seams which can accumulate soap, debris and
mildew.
Cultured Marble
Cultured marble slab surrounds are of much better quality than the plastic sectional moulded surrounds,
but are more costly and must be installed professionally. They are very durable and can be low
maintenance.
Ceramic Tile
If using ceramic tile for a tub surround, there is the issue of maintenance of the grouting. Ceramic tiles
have excellent moisture resistance, come in a variety of styles and colours and have aesthetic appeal.
Porcelain
Porcelain is harder and more dense than regular ceramic tiles. It has high durability and is more resistant
to scratches and can withstand extreme temperatures. It is non-porous, naturally stain resistant and has
low water absorption ratings.
Canada Select 2014 Why does mould and mildew grow on shower walls?
Mould requires two things for growth; moisture and an organic (cellulose-based) medium to grow on.
These two items can be found in a shower and are in great supply. Water is available during and after a
shower or hot bath and the soap and shampoo that we use when we shower is an excellent growth
medium. To prevent mildew build up, one or both of these elements must be minimized. This can be
done through adequate ventilation which reduces moisture in the bathroom, and secondly by wiping
down or cleaning the walls after a shower may make a significant difference in the appearance of
mildew. If you are diligent in wiping the water and soap off the shower walls, there should be little
mould growth.
Wall Coverage Scoring
Quality Score
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
5.00 – 5.75
Coverage
Painted concrete or plywood, barker board
Stucco, basic wall panel
Basic painted gyproc / plaster, vinyl wallpaper, high quality wood panel, brick
accented with good quality framed/matted pictures/prints or better quality decorative
items
Bathroom: all of above plus ceramalite, basic ceramic
Painted gyproc / plaster in combination with decorative moldings, textured vinyl,
better quality vinyl accented with better quality framed/matted pictures/prints or
better quality decorative items
Bathroom: all of above plus top of the line ceramic
Top of the line wallpaper, cloth covering, wood/plaster to fit theme, combinations of
above plus decorative moldings accented with high quality framed/matted
pictures/prints or other high quality decorative items
Bathroom: Cloth covering, top of the line wallpaper with ceramic, marble, granite
Canada Select 2014 QUALITY
Inventory and Scoring Form
BEDROOM
ROOM NUMBER / NAME____________________________
1. WALL
COVERAGE
2. FLOORS
!
!!
!!!
!!!!
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
-Painted Concrete
-Stucco
-Painted Gyproc/Plaster
-Textured Vinyl
-Painted Plywood
-Basic Wall Panel
-Combo with:
-Vinyl Wallpaper
-Top of the Line Wood
Panel
- Brick/Stucco
- ½ Brick
- ½ Wood
-Better Quality Vinyl
in Combination with
Solid Wood
-Decorative Mouldings
-Wood/Plaster to Fit
Theme or
Combinations
of above plus
Decorative Mouldings
4. WINDOW
COVERAGE
2.00 – 2.25 – 2.50 –2.75
3.00 – 3.25 – 3.50 –3.75
4.00 – 4.25 – 4.50 –4.75
5.00 – 5.25 – 5.50 –5.75
-Painted Wood
-Carpet with no
Underlay
-Carpet with
Underlay
-Better Quality
Carpet with Underlay
-Top of the Line
Carpet with Underlay
-Painted Concrete
-Vinyl Tiles,
Linoleum or Cushion
Flooring
-Better Quality
Commercial Grade
Carpet
-Better Quality Wood
-Top of the Line
Wood
1.00 – 1.25 – 1.50 –1.75
2.00 – 2.25 – 2.50 –2.75
-Visual
Assessment
6. BEDSPREADS
4.00 – 4.25 – 4.50 –4.75
5.00 – 5.25 – 5.50 –5.75
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
1.00 – 1.25 – 1.50 –1.75
2.00 – 2.25 – 2.50 –2.75
3.00 – 3.25 – 3.50 –3.75
4.00 – 4.25 – 4.50 –4.75
5.00 – 5.25 – 5.50 –5.75
-Basic Unlined
Curtains/Drapes
or Blinds
-Lined Curtains
-Unlined Drapes
-Combination of Blinds,
Curtains, Valence and
Tiebacks
-Basic Wooden Shutters
-Lined Curtains,
Good Quality Blinds,
or a Combination
-Lined Drapes
-Coordinated
with Room Décor
-Better Quality Lined
Curtains /Shutters
to Fit Theme
-Lined Drapes with
Accessories
(Sheers, Tiebacks,
Valance, etc)
2.00 – 2.25 – 2.50 – 2.75
3.00 – 3.25 – 3.50 –3.75
4.00 – 4.25 – 4.50 –4.75
5.00 – 5.25 – 5.50 –5.75
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
1.00 – 1.25 – 1.50 –1.75
2.00 – 2.25 – 2.50 –2.75
3.00 – 3.25 – 3.50 –3.75
4.00 – 4.25 – 4.50 –4.75
5.00 – 5.25 – 5.50 –5.75
-Basic Spreads with
no Backing
(e.g. Thin Chenilles)
-Lined Spreads
-Padded Spreads
-Better Quality Spreads
-Medium Chenille
-Heavy Chenille or
Similar
-Top of the Line Padded
Spreads/ Duvets
-Quilts
-Quilts, Lace, linens,
Knits, Bed skirts, Pillow
Shams or Chenille with
any of above
-Coordinated with Room
Décor
-Coordinated with Room
Décor
3.00 – 3.25 – 3.50 –3.75
4.00 – 4.25 – 4.50 –4.75
1.00 – 1.25 – 1.50 –1.75
TOTAL
⌢
-Laminate
-Top of the line
Laminate flooring
3.00 – 3.25 – 3.50 –3.75
1.00 – 1.25 – 1.50 –1.75
5. MATTRESSES
-Top of the Line
Wallpaper / Cloth
Covering
1.00 – 1.25 – 1.50 –1.75
-Painted Plywood
3. FURNITURE
!!!!!
5.00 – 5.75
2.00 – 2.25 – 2.50 –2.75
# OF ITEMS MEASURE
-Louvered Fabric Blinds
-Top of the Line Heritage
Style Curtains/Drapes to
Fit Theme
-Coordinated
with Room Décor
-Coordinated with Room
Décor
-Top of the Line Quilts,
Lace, Linens, Knits, Bed
skirts, Pillow Shams
etc..or Chenille with any
of above
-Coordinated with Room
Décor
5.00 – 5.25 – 5.50 –5.75
QUALITY SCORE
NOTES/COMMENTS:
2014
Canada Select 2014 QUALITY
Inventory and Scoring Form
BATHROOM
ROOM NUMBER / NAME_______________________
1. WALL COVERAGE
!
!!
!!!
!!!!
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
-Painted concrete Blocks
-Stucco
-Painted Plywood
-Bare Boards
-Basic Wall Panel
-Barker Board
!!!!!
5.00 – 5.75
-Painted Gyproc/Plaster
-Textured Vinyl
-Cloth Covering
Combo with:
-Vinyl Wallpaper
- Top of the Line Wood
Panel
-2 Brick
-2 Wood
-Better Quality Vinyl in
Combination with Solid
Wood
-Top of the Line
Wallpaper with Ceramic
or High Quality Marble
-Decorative Mouldings
-Marble
-Top of the Line Ceramic
-Ceramilite
2. FLOORS
1.00 – 1.25 – 1.50 – 1.75
2.00 – 2.25 – 2.50 – 2.75
3.00- 3.25 – 3.50 – 3.75
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
-Painted Wood
-Linoleum
-Top of the Line Wood
-Vinyl Tiles
-Ceramic
-Top of the Line Cushion
Flooring
-Laminate
-High Quality Ceramic
-Better Quality Wood
-Painted Plywood
-Top of the Line
Laminate
-Top of the Line Marble
-Cushion Floor
3. WINDOW COVERAGE
4. TUB/SHOWER
SURROUND
1.00 – 1.25 – 1.50 – 1.75
2.00 – 2.25 – 2.50 – 2.75
3.00 – 3.25 – 3.50 – 3.75
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
1.00 – 1.25 – 1.50 – 1.75
2.00 – 2.25 – 2.50 – 2.75
3.00 – 3.25 – 3.50 – 3.75
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
-Metal or Plastic Stall
-Ceramilite
-1pc Plastic Mould
-Ceramic
-Fibreglass/Acrylic
-Marble
-Barker Covering
-Glass Shower
-Plastic Moulded
Sectional
1.00 – 1.25 – 1.50 – 1.75
TOTAL
⌢
-High Quality Ceramic
2.00 –2.25 – 2.50 – 2.75
# OF ITEMS MEASURED
3.00 –3.25 –3.50 – 3.75
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
QUALITY SCORE
NOTES/COMMENTS:
2014
Canada Select 2014 QUALITY
Inventory and Scoring Form
PUBLIC AREAS
ROOM NUMBER / NAME_______________________________
1. WALL COVERAGE
!
!!
!!!
!!!!
1.00 – 1.75
2.00 – 2.75
3.00 – 3.75
4.00 – 4.75
-Painted Plywood
-Stucco
-Painted Gyproc/Plaster
-Textured Vinyl
-Cloth Covering
-Better Quality
Vinyl in Combination
with solid Wood
-Top of the Line
Wallpaper
-Basic Wall Panel
PUBLIC AREAS
-Varnished Shingles
-Finished Board
(eg. Barn Board)
-Combo with:
-Vinyl Wallpaper
-Top of the Line Wood
Panel
-2 Brick
- ½ Wood
-Decorative Mouldings
-Wood/Plaster To Fit
Theme or Combinations
of above plus
Decorative Mouldings
1.00 – 1.25 – 1.50 – 1.75
2.00 – 2.25 – 2.50 –2.75
3.00 – 3.25 – 3.50 – 3.75
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
-Painted Wood
-Carpet with no
Underlay
-Carpet With
Underlay or Commercial
Grade Carpet
-Better Quality
Carpet with Underlay
-Top of the Line
Carpet with Underlay
-Softwood/Hardwood
with Area Rug
-Top of the Line
Softwood/ Harwood with
Top of Line Area Rug
-Barker Boards
2. FLOORS
-Painted Plywood
-Laminate
-Linoleum
3. FURNITURE
4. WINDOW COVERAGE
NOTE: Do not mark a box
if window coverage is not
applicable
⌢
-Ceramic/Marble
-Better Commercial
Grade Carpet
-Top of the Line
Commercial Grade Carpet
-Top of the Line
Laminate
-Marble
1.00 – 1.25 – 1.50 – 1.75
2.00 – 2.25 – 2.50 – 2.75
3.00 – 3.25 – 3.50 – 3.75
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
-Visual
Assessment
1.00 – 1.25 – 1.50 – 1.75
2.00 – 2.25 – 2.50 – 2.75
3.00 – 3.25 – 3.50 – 3.75
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
-No Window
Coverage (Public Areas
Only)
-Lined Curtains
-Good Quality
Lined Curtains
-Better Quality
Lined Curtains/Drapes
-Basic Curtains/ Drapes
or Blinds
-Basic Blinds or a
Combination
-Lined Drapes
-Fabric Blinds
-Lined Drapes with
Accessories (Valances,
Sheers, Tiebacks, etc)
-Louvered Blinds
-Heritage Style Curtains
/Shutters to Fit Theme
-Top of the Line Heritage
Style Curtains/Drapes to
Fit Theme
4.00 – 4.25 – 4.50 – 4.75
5.00 – 5.25 – 5.50 – 5.75
1.00 – 1.25 – 1-50 – 1.75
TOTAL
!!!!!
5.00 – 5.75
-Unlined Drapes
-Basic Wooden
Shutters
-Curtains With Pull Down
Blinds
2.00 – 2.25 – 2.50 – 2.75
3.00 – 3.25 – 3.50 – 3.75
# OF ITEMS MEASURE
QUALITY SCORE
NOTES/COMMENTS:
2014
Canada Select 2014 Consumer Trends / Expectations (2 Star) Following are criteria guidelines for all remaining star levels, based on ongoing consumer research and
trends. It is important to note that criteria items are either in addition to or building on previous star
levels
Space and Comfort:
o
Average of rooms 130sq.ft (12m2)
Air Circulation:
o
Portable fan available
Heating:
o
In-room thermostat control (hotel, resort style properties)
Beds and bedding:
o
o
Headboards on all beds
Extra blankets / pillows available
Guest Laundry
o
o
Available on premises (hotel, resort style properties)
Iron and board available
Technology and Communication
o
o
Portable telephone or alternative method of communication on-site
In-room televisions (hotel, resort style properties)
Housekeeping Kitchens (if provided)
o
o
Toaster / oven
Teapot
Canada Select 2014 Consumer Trends / Expectations (3 Star) Space and Comfort:
o
Average of rooms 130sq.ft (12m2)
Air Circulation:
o
o
In-room ceiling fan or portable fan (inn, bed and breakfast type properties)
Air conditioning (hotel, resort type properties)
Beds and bedding:
o
o
10% of rooms with queen or king size beds
Clock radio or equivalent
Bathrooms:
o
o
o
100% private bathrooms with minimum 3 piece tub or shower
Amenities package with minimum 3 items (ie shampoo, conditioner, lotion)
Hairdryers available
o
o
o
Open style closets with rod
Six non-wire hangers
Luggage storage (bench or rack)
Closets:
Room Furniture:
o
Adequate seating for space / comfort of unit (two chairs or sofa)
Window coverage:
o
Room darkening capability
Amenities:
o
o
Adequate number of ice machines available based on size of property (hotel, resort style
properties)
Vending machines available (hotel, resort style properties)
Security / Safety:
o
Additional security lock method on all doors, including patio doors
Canada Select 2014 Health and Fitness:
o
o
Indoor or outdoor pool available (hotel, resort type properties)
Fitness area with minimum 3 pieces of equipment
Technology and Communication
o
o
o
o
In-room telephones (hotel, motel resort type properties)
Portable telephones available (inn, bed & breakfast style properties)
Internet access on property
Television on-site (inn, bed & breakfast style properties)
Guest Laundry
o
In-room iron and board
Housekeeping Kitchens (if provided)
o
o
o
o
o
o
Refrigerator with freezer compartment
Minimum 3 burners for stove
Coffee maker
Assorted cutting knives
Broiler pan
Pitcher
Canada Select 2014 Consumer Trends / Expectations (4 Star) Space and Comfort:
o
Average of rooms 190sq.ft (17m2)
Beds and bedding:
o
25% of rooms with queen or king size beds
Bathrooms:
o
o
100% private or ensuite bathrooms with minimum 3 piece tub or shower
In-room hair dryers
o
o
Enclosed closets or armoires
Six non-wire hangers plus 2 skirt / pant hangers
Closets:
Room Furniture:
o
Adequate seating for space / comfort of unit (two chairs or sofa)
Window coverage:
o
Black-out capability (hotel, resort style properties)
Amenities:
o
o
o
o
o
o
o
o
o
o
Adequate number of ice machines available based on size of property (hotel, resort type
properties)
Vending machines available (hotel, resort style properties)
Meeting facilities offered (hotel, resort style properties)
Restaurant and lounge on-site (hotel, resort style properties)
Room service available (hotel, resort style properties)
Bell / concierge service available (hotel, resort style properties)
In-room mini-fridges (hotel, resort style properties)
Coffee / tea service available (inn, bed & breakfast properties)
In-room coffee makers (hotel, resort style properties)
Common safe available on premises (hotel, resort style properties)
Canada Select 2014 Security / Safety:
o
Additional security lock method on all doors, including patio doors
Health and Fitness:
o
o
Indoor or outdoor pool available (hotel, resort style properties)
Fitness area with minimum 3 pieces of equipment (hotel, resort style properties)
Technology and Communication
o
o
o
In-room telephones
In-room internet / WiFi
In-room televisions (inn, bed & breakfast style properties)
Guest Laundry
o
Laundry service available on premises
Housekeeping Kitchens (if provided)
o
o
o
Surplus dishes, glassware & cutlery (50% surplus based on unit capacity
Range hood
Microwave and Oven
Canada Select 2014 Consumer Trends / Expectations (5 Star) Space and Comfort:
o
Average of rooms 220sq.ft (20m2)
Beds and bedding:
o
50% of rooms with queen or king size beds
Bathrooms:
o
o
o
100% ensuite bathrooms with 4 piece tub or 3 piece enhanced shower
Robes
Amenities package with minimum 5 items (ie shampoo, conditioner, lotion, etc…
Lighting:
o
Adjustable lighting throughout property
Room Furniture:
o
Adequate seating for space / comfort of unit (two chairs or sofa)
Window coverage:
o
Room darkening capability
Amenities:
o
o
Valet parking
In-room safety deposit boxes (hotel, resort style properties)
Security / Safety:
o
Additional security lock method on all doors, including patio doors
Health and Fitness:
o
Health club on-site, including sauna or hot tub (hotel, resort type properties)
Guest Laundry
o
Same day laundry and dry cleaning service
Housekeeping Kitchens (if provided)
o
Dishwasher
Canada Select 2014 Quality Assured The Quality Assured designation is awarded to properties committed to high standards of quality, service
and business practices, while exceeding consumer expectations.
Welcome Programs A range of Welcome Programs have been developed to enable our operators to further market themselves
in niche markets, and to guide consumers with a range of specialized interests to those establishments
that pay particular attention to their varied needs.
The programs, based on the provision of facilities and services, recognize the special efforts made by
operators to provide for visitors.
Establishments displaying the Cyclists Welcome logo provide additional facilities for
visitors touring by bicycle, such as bicycle racks, pump and tools, storage, etc…
Establishments displaying the Motorcyclists Welcome logo provide additional facilities
for visitors touring by motorcycle, such as motorcycle storage, clothes drying area, tools,
etc…
Establishments displaying the Green Destination logo are committed to the environment,
encouraging their guests to participate in green practices.
Establishments displaying the Pets Welcome logo are committed to providing pet owners
with pet essentials such as food and drink bowls, leash, waste disposal bags, etc… if
needed
Establishments displaying the Accessadvisor designation are committed to
accommodating the traveling and vacationing public requiring mobile, hearing, or visual
assistance during their travels
Canada Select 2014 Glossary ADEQUATE
Reasonable quantities with moderate range of variety.
ADEQUATE SUPPLY OF
DISHES, GLASSWARE
& CUTLERY
Must provide a minimum of 1 each of the following items
for each guest that the unit accommodates: plate, knife,
fork, spoon and drinking utensil.
AIR CIRCULATION
Air Circulation:
movement of air generally provided by windows
that open with screens fans and/or air
conditioning.
Air Conditioning:
a unit which extracts outside air or reconditions
room air to a comfortable temperature and
humidity level.
Portable:
window style air conditioner, installed either in
window or through wall.
Non-Portable:
permanently installed. May be through wall
(e.g. keep-rite style) or ceiling installed, central
per unit.
Central Air:
Air conditioning unit providing A/C throughout
the entire establishment.
AIR EXCHANGER
An air duct system designed to bring fresh outdoor air into a building
while, at the same time, exhausting stale humid indoor air in an equal
amount.
AREA RUG
A rug that is bound at the edges and covers at least a portion of a floor
surface without being attached in any way to that surface.
BALLROOM
A room that accommodates in excess of 250 persons. Generally includes a
high ceiling, chandelier and stage (may be portable).
BATHROOMS
3 piece bathroom:
4 piece bathroom:
toilet, sink, bathtub or shower
toilet, sink, bathtub and shower
Ensuite:
A guestroom and bathroom which form one
single guest rental unit
i.e. both rooms must be adjoining.
Private:
A bathroom which exclusively serves one guest
rental unit.
Shared:
Must provide minimum of a 3 piece bath.
Max. 3 rooms or 6 guests per bath.
Size:
Refers to the cut dimensions of the sheet,
specified in inches, width X length.
BEDDING TERMS
Canada Select 2014 BLANKET TERMS
Type:
Refers to the bed size. There are many different
sizes of bed, so the fit of the sheet is very
important to the comfort and look of the bed, so
the sheet is very important to the comfort and
look of the bed. Type can also mean fitted or flat
and Percale, Muslin, or Egyptian.
Thread Count:
A measure used to determine year or thread
density in a sheet. Defined as the number of
threads per square inch. The higher the thread
count, the finer the yarns and the better the
quality of the sheet.
Combed Cotton:
The process by which the cotton is brushed to
remove all short fibers and impurities in the
product and to give it a softer quality.
Muslin:
Deemed to be the low end of the cotton grades,
which tend to be coarser in feel.
Percale:
Term used to describe sheeting with a thread
count of a minimum of 180. Comes in 100%
cotton or poly/cotton blends and is finer than
Muslin sheeting.
Pima:
High quality cotton with long fiber staples
similar to Egyptian cotton. Soft fee makes them
very desirable in bedding. Thread counts are
generally in the 220 – 300 count.
Egyptian Cotton:
Finest of cottons known for its’ extra long fibers
which give it the superior durability, luster and
silky feel. Thread counts range from 200 – 400.
Flannel:
A plain weave cloth heavily brushed to give it
softness.
Sheeting (Plain):
Woven cloth in medium and heavy weights.
When the thread count is low it is defined as
Muslin, when it is high it is defined as Percale.
Santeen:
A satin weave with a smooth lustrous surface. A
manufacturing process by which the cotton
yarns are smoothed to give extra softness.
Bound:
Bound on the edges with a nylon binding folded
over leaving a 3 or 4 inch strip.
Stitched:
A whip stitched finish along the edges with a
high stitch count.
Vellux:
A mesh-like reinforcement of knitted nylon, two
layers of polyurethane foam and nylon fibers.
Acrylic:
A synthetic fiber that absorbs dyes well
Canada Select 2014 PILLOW TERMS
TOWEL TERMS
Slick Polyester:
Used to describe the fibers blown into a pillow
to make up the fill. The fibers are generally
hollow as to allow the trapping of air which give
the pillow the loft and recovery.
Ticking:
The covering or shell of the pillow, often made
of sheeting material.
Percale Ticking:
180 thread count sheeting on the pillow for extra
comfort and life.
Down:
The fine material at the base of the feather often
associated with quality because of its softness
and richness.
Down / Feather:
A mixture of products often associated with the
fill in pillows or duvets. The higher the down
count, the softer the pillow, and the more
luxurious the feel.
Waterfowl Feather:
The feathers of undetermined species of duck or
other water bird.
Foam:
A synthetic plastic with open cells to allow air
to travel through. Depending on the density,
foam is firm and flexible.
Cam Border:
A plain horizontal line at both bottom and top
end of the towel.
Dobby Border:
A decorated or embroidered cam line.
Yarn Count:
The number of yarns of cotton used to produce
the towel per square inch. The higher the yarn
count, the more absorbent.
Blended:
A towel made with a blend of cotton and
polyester. The ratio differs with the quality of
the towel.
Warp:
The base of the towel is the warp, with the
strands of thread running the length of the towel.
Weft:
The weft consists of the thread running across
the warp to form the base of the towel.
Reactive Dye:
A product that is dyed after being made.
Typically dipped in a dye solution to give
colour.
A plain horizontal line at both bottom and top
end of the towel.
Vat Dye:
A product that has been dyed before
manufacturing takes place. This product tends to
retain it’s colour longer and is considered a
better quality than reactive dye.
Canada Select 2014 BEDSIZES
Microdye:
Towels are made of fine, zero twist yarns
producing a plush and luxurious towel.
Selvage:
Refers to the two long side of the towel
Terry Towels:
Is considered the most absorbent towel and is
made of cotton with loops across the entire
surface. The longer and denser the loops, the
more durable and absorbent the towel.
Combed:
Technique removed short uneven fibers and the
result is a stronger, softer and absorbent yarn.
Low Twist:
Fibers of towel are twisted to turn cotton into
yarns in all towels. Low twist yarns which are
called Zero Twist, are twisted less than
traditional yarns producing a very soft, yet
absorbent towel.
Single Bed:
39" wide bed.
Double Bed:
54" wide bed.
Queen Bed:
60" wide bed.
King Bed:
72" wide bed.
Twin Beds:
Two beds, headboards of the same size.
BELL / CONCIERGE SERVICE
Dedicated person or persons available to assist the guest with luggage,
provide extensive local area and establishment services information, and
generally assist the guest in any way possible.
BREAKFAST
Basic Continental:
min. 3 items based on a selection of 1 item from
each of the following: hot beverage, baked
goods or cereal, and fruit or juice.
Extensive Continental:
min. 5 items based on a selection of 1 item from
each of the following: hot beverage, baked
goods, cereals, fruit, and juice.
Full Breakfast:
min. 5 items based on a selection of 1 item from
each of the following: hot beverage, baked
goods, cereals, fruit, juice, plus a hot cooked
item (i.e. eggs, bacon, french toast, pancakes,
etc.).
CABIN
A freestanding structure in which the living and sleeping areas are
combined (i.e. one main sleeping/living area). May or may not have
cooking facilities.
CLOSET
Enclosed Closet:
A recessed area in a guestroom with doors
intended for the hanging of clothes and storage
of luggage. Wardrobes and armoires with doors
are acceptable if they provide adequate storage.
Open Closet:
A recessed area in a guestroom without doors
with sidewalls intended for the hanging of
clothes and storage of luggage.
Canada Select 2014 Wall mounted
Rod / Rack:
A wall mounted or free standing unit with
a rod/rack and shelf for the hanging of clothes.
CONDO-COTTAGE
Usually less than 4 self-contained attached units, each with direct exterior
access.
COFFEE SHOP
Designated area with seating where snacks, sandwiches, beverages, etc. are
provided during set hours of operation.
CONVENTION ROOM
A meeting room that accommodates in excess of 100 people.
COTTAGE
A free standing structure in which the living and sleeping areas are
separated by internal walls/doors (i.e. has two or more rooms). Contains
one or more bedrooms and full kitchen facilities.
DESTINATION PROPERTY
A facility that, by itself, is the major focus or attraction for the visit. It
offers a range of services and activities on site that are independent of other
facilities. It is geared to the vacationing public with meeting or conference
facilities and includes activities such as skiing, fishing and assorted
recreational programs. Property is normally situated in a rural area.
DINING ROOM (Full Service)
A dining room serving a minimum of breakfast, lunch and dinner on a daily
basis.
EFFICIENCY UNIT
A unit consisting of a sink, small refrigerator, and stove with 1 or more
burners or a microwave designed for light housekeeping only. These units
are not included when scoring under Housekeeping kitchens in the
Criteria/Amenities section.
EXERCISE ROOM
Distinct area designated for exercising with 3 or more pieces of equipment
(Universal gym counts as 3 items).
EXTENSIVE
Large quantities with a wide range of varieties and alternatives.
FACILITIES/SERVICES
Must be listed in a guest directory in order to obtain credit.
FULL LENGTH MIRROR
Any mirror which allows the guest to view themselves from head to toe,
either close-up or at a slight distance.
FULLY ENCLOSED
Full height walls extending from floor to ceiling.
GUEST DIRECTORY
A listing provided in each guestroom detailing local area and establishment
services information.
HARDWOOD FLOOR
Flooring made from woods of deciduous trees (e.g. oak, maple, etc.).
HEAT PUMP
A unit designed to provide complete control over the indoor temperature.
When the weather is hot, the unit pumps cool air into the building so the
building stays cool and comfortable. When the weather is cool, the unit
pulls in heat from the outside so the building stays warm.
HOUSEKEEPING KITCHEN
A kitchen intended for full housekeeping. Must be equipped with complete
cooking facilities (i.e. stove/oven, refrigerator, sink, crockery, cutlery and
ancillary equipment.)
HVAC CONTROL
Heating/Ventilation and Air Conditioning Control.
Canada Select 2014 LAUNDRY SERVICES
LIGHTING
Central Control:
HVAC is controlled from a central point, not in
each individual rental unit.
Individual Control:
intensity of HVAC may be controlled in the rental
unit - on/off, low, medium or high (does not
include air duct regulators.)
Thermostat Control:
once desired temperature level in degrees is set,
HVAC is automatically regulated to maintain a
constant temperature.
Dry Cleaning:
A service provided by the establishment. It does
not matter if the cleaning is done internally or
whether it is sent out. The service must be listed
in a guest directory in order to obtain credit.
Valet Service:
A service provided by the establishment where the
guests' laundry, suits/dresses, etc., are picked up
from their rooms by a member of staff. It does not
matter if the laundry is done internally or whether
it is sent out. Must be listed in a guest directory in
order to obtain credit.
Adjustable Lighting:
Any light fixture with a light bulb that allows the
intensity of the illumination to be either increased
or decreased.
Bedside Lamp:
A lamp that can be switched on and off while
lying in bed.
Main Light:
Must be controlled by a switch at door entry. May
or may not be ceiling light. Must be of sufficient
intensity to adequately illuminate the guestroom.
LUGGAGE STORAGE
An area (usually the floor of a closet) suitable for the storage of a
reasonable amount of luggage (i.e. 1 or 2 average size suitcases per unit
capacity).
MACTAC GLASS
Peel and stick film for a window.
MAKE-UP/TOILETRIES SHELF
Any shelf/vanity inside the bathroom that can be used to set out make-up,
toiletries, etc...
MEETING SPACE
Space which can be arranged to accommodate meetings.
MEETING ROOM
Room designated and designed to accommodate meetings.
MOVIE ASSORTMENT
Minimum 10 movies (various categories).
MOVIE CHANNEL
May be either an internal or external system provided in-room with one or
more commercial free selections and a schedule. TV/VCR located in
central area does not constitute a movie channel.
NIGHT LIGHTING
Exterior lighting that sufficiently illuminates all parking areas and building
entrances.
OPAQUE GLASS
Manufactured frosted glass.
Canada Select 2014 PARKING
Finished:
Paved:
Valet Service:
Crushed rock, gravel, stone, i.e., not dirt or top
soil.
A hard surface such as interlocking brick,
cement, asphalt, cobblestone, or similar, that has
proper drainage.
Vehicle parking service provided by designated
staff, must be listed in guest directory.
PERSONAL OFFICE
A designated room supplied with a minimum of a desk or writing table,
chair, telephone, and writing materials (i.e. pens, pencils and paper).
PLAYGROUND EQUIPMENT
CSA approved equipment (or equivalent) specifically designed and
intended for use by young children.
POOL
Indoor / outdoor:
1 indoor / outdoor heated pool.
REFRIGERATOR
Mini Bar:
A small refrigerator unit stocked with non alcoholic/alcoholic beverages and nonperishable snacks.
Mini Fridge:
Small empty refrigerator unit equipped to store
perishable food and beverage items.
Refrigerator Size:
Minimum of 9 Cubic Feet.
REMOTE PROPERTIES
Properties secluded or situated away from the main travel routes or centers
of population.
ROOM FURNITURE
Bedside Table:
A small table or shelf located directly beside the
bed.
Coffee Table:
A low table (under 24" in height) generally
placed in front of a couch or set of armchairs.
Desk:
A piece of furniture designed for writing or
studying, having compartments and/or drawers
and a flat or sloping surface.
Desk (separate):
A freestanding piece of furniture of sufficient
size to allow a comfortable work space.
Dresser:
A piece of furniture with one or more drawers of
sufficient size for the adequate storage of
clothing.
Dresser /
Desk Combination:
Luggage Rack/
Bench:
A piece of furniture that combines a desk area
and a dresser ( a luggage stand/bench may also
be attached.)
Any type of stand or bench either
permanent or folding that is suitable for holding
luggage. May be an individual piece of
furniture, part of a dresser/desk/luggage stand
combination, or fixed to the wall. Should be
designed so as to minimize damage to the stand
itself and the adjacent wall. When luggage is
placed on this type of furniture, the item or area
Canada Select 2014 cannot be used for another purpose, except as a
credenza, and may only be counted once.
Occasional Table:
ROOM SERVICE
Free standing table more than 24" in height that
an individual can sit at. Suitable as a writing
surface.
For properties serving dinner, the following is the minimum selection
required at the 3, 4 and 5 star level:
3 star:
must provide basic choices with a minimum of
appetizer, entree, dessert and beverage.
4 star:
must provide several choices.
5 star:
must provide extensive choices.
ROOM SIZE
Determined by physical measurement and includes closet and bathroom if
ensuite.
SECURITY
Additional Security
Lock System:
Security lock method provided in addition to
a door lock (i.e. safety chain, night latch, etc.).
Electronic Card Lock
Door lock which utilizes electronic pass
System:
key (card) as opposed to a traditional metal key.
Does not negate the requirement for additional
security lock methods or peep holes.
Night Latch:
A bar with a catch and lever used as an
additional security locking method on a
guestroom door.
Peephole:
A small hole in the door at eye level with a
viewer that enables the guest to see a wide angle
view of the area immediately outside of the unit.
Safety Chain:
A sliding bolt or a chain allowing the door of
the guestroom to be opened without the person
outside being able to enter.
24 Hour:
24 hour access to owner/operator, available in
person or by telephone.
SEASONAL PROPERTIES
Operation season of maximum 6 months.
SERVICE SCHEDULED
Specific hours must be published in guest directory to obtain credit.
SERVICE AVAILABLE
A separate service or area readily available to the guest when required or
on a specific timetable. Must be published.
SHOWER STALL
Standard is 32".
Canada Select 2014 SHOWERHEAD
Adjustable:
Showerhead that can be adjusted to change the
direction and stream/force of the spray.
Shower Massage:
As well as being adjustable, has additional
feature allowing user to create a pulsating water
stream.
SIGNAGE (Directional)
Signage throughout the establishment indicating the location of facilities
and/or guestrooms.
SIGNAGE (Marquis)
Signage indicating establishment name that is located either on a
canopy/overhang at the entrance to the building or a roadside sign located
on the property (must be clearly visible from street/highway).
SITTING AREA
A separate, defined area away from the registration desk specifically
intended for relaxation and conversation.
SUITE
A unit containing living and separate sleeping areas.
TECHNOLOGY
In-room internet access (ie dataport, high speed, wireless)
TELEPHONE
Data Line Access:
A telephone connection available without
disconnecting the phone.
Does not have to be a separate phone line.
Designated Line:
Same as above but dedicated data line separate
from guest phone line.
Direct Dial:
A telephone in a guestroom allowing the guest
to dial out directly without the call having to be
placed through the establishments' switchboard,
may or may not be 24 hour in/out service.
Extention Cord:
Minimum 12 feet (3 1/2 meters).
TELEVISION SIZE
Minimum size 19" diagonal colour T.V.
TOILETRIES
Must supply sufficient items for 10% of rooms.
TOWELS (Set)
1 complete set of towels is comprised of 1 face cloth, 1 hand towel, and 1
bath towel.
VENDING MACHINES
Snacks or soft drinks dispenser.
WHIRLPOOL/HOT TUB
A luxurious bath with air or water jets designed to create a continuous
displacement of water when turned on.
WALL TERMINOLOGY
Baseboard Molding:
Molding found at the bottom of a wall
Crown Molding:
ceiling
Covers the seam where the wall meets the
Picture Rail:
Molding used for hanging pictures
Chair Rail:
Molding found partway up a wall
Canada Select 2014 Dado:
Cap Molding:
WINDOW COVERAGE
Area from the bottom of the baseboard
to the top of chair rail molding
Similar to chair molding but it has a
small section cut out allowing the
molding to fit over
paneling.
Blackout Capability:
Window coverage of material(s) specifically
designed to completely eliminate all light
transmission and to reduce noise and heat
transfer/loss.
Blinds:
Window coverage generally in the form of rolldown, venetian or vertical blinds that are
intended to block light off from the guestroom
and provide privacy.
Curtains:
Window coverage which is not floor length.
Drapes:
Window coverage that is floor length and
generally of a heavier material.
Room Darkening:
Alternate window coverage intended to darken
room and eliminate as much light as possible.
Sheers:
A delicate nearly transparent type of
curtain/drape, usually hung between the
curtains/drapes and the window of the
guestroom. Their purpose is to diffuse
light, rather than block it, while providing
some degree of privacy.
Canada Select 2014 
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