Digital Voice Features - Hotwire Communications

Digital Voice Features - Hotwire Communications
Digital Voice Features
Long Distance
International
Your calling plan includes unlimited long
distance to anywhere in the contiguous
United States & Canada! *
To see our low
international rates visit
Features
hold and resume conversation
AUTOMATIC CALLBACK
Allows a customer to request notification when a busy line becomes
available. A distinctive ring will be used to notify the customer.
ANONYMOUS CALL REJECTION
Automatically reject calls from callers who have blocked their
number from being displayed.
Dial *77: to Enable
Dial *87: to Disable
CALL FORWARD ALWAYS
Allows you to forward all your incoming calls to a different
phone number
Dial *72: Next enter the telephone number that should receive
your incoming calls.
Dial *73: Disable
CALL FORWARDING BUSY
gethotwired.com/international
CALLING LINE ID DELIVERY (for an individual call)
If you have your caller id blocked, this feature allows you to send
the caller ID on a per call basis.
Dial *65: This will allow the caller to see your name & number.
CALLING LINE ID DELIVERY BLOCKING PER CALL
This feature allows you to block your telephone number from
caller ID on a call-by-call basis.
Dial *67: Next dial the telephone number you wish to dial.
CALL LINE ID DELIVERY BLOCKING
This feature will allow you to block your caller ID for all cases.
Dial *68 to Enable
Dial *81 to Disable
CALLING NAME RETRIEVAL
Displays the name of the incoming caller before subscriber
answers the phone.
Set all your incoming calls that reach a busy signal to forward to
a different number.
Dial *90: Next enter the telephone number that should receive
your incoming calls.
Dial *91: to Disable
CALLER ID
CALL FORWARDING NO ANSWER
Block your line temporarily to prevent incoming calls.
Dial *78: to Enable
Dial *79: to Disable
Enables you to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
Dial *92: Enter the phone number to which you wish your calls
to be redirected.
Dial *93: Disable
CALL FORWARDING NOT REACHABLE
Set all of your incoming calls that cannot be connected to
forward to a different number.
Dial *94: Next enter the telephone number that should
receive your incoming calls.
Dial *95: to Disable
CALL FORWARD SELECTIVE
Set calls that meet a user-defined criteria to be forwarded to a
different number. Please call customer service to activate.
Voicemail Plus subscribers can manage through portal.
Dial #76: to Enable
Dial #77: to Disable
CALL RETURN
Returns the most recent incoming call.
Dial *69
3-WAY CALLING
Enjoy calls with three separate parties. Use these instructions to
use a three way call:
1. Press Flash / Conference while on active call.
2. Dial the second person when dial tone sounds.
3. Press Flash / Conference again to bridge callers.
CALL HOLD
1. Once you are on a call, click the flash button or the hang-up
button once to place call on hold.
2. Press flash button or hang-up button once to take call off
Displays the number of the incoming caller before subscriber
answers the phone.
DO NOT DISTURB
CALL WAITING
Informs you that there is another incoming call when you are
using your line.
411 DIRECTORY ASSISTANCE*
CONNECTED LINE IDENTIFICATION RESTRICTION
Allows you to block your caller id from being shown when
receiving a call. You have the choice of turning it on or off for all
calls and then selectively turning it right back on or off using the
feature access codes.
Dial *56*: Allow you to determine if it’s on or off.
SPEED DIAL 8
To add a speed calling code mapping using your handset:
1. Dial *74 followed immediately by the number you are
attempting to map (2-9), then enter the phone number you
are attempting to set up as a speed dial Ex: *74 2 9545551234
2. You will hear a broken dial tone to confirm the mapping has
been accepted. *#1 is not available for speed dialing.
To remove a speed calling code that you no longer need, either
delete it using the handset or map it to a new phone number.
SPEED DIAL 100
To add a speed calling code mapping using your handset:
1. Dial *75 followed immediately by the number you are
attempting to map (00-99), then enter the phone number you
are attempting to set up as a speed dial Ex: *75 20 9545551234
2. You will hear a broken dial tone to confirm the mapping has
been accepted.
To remove a speed calling code that you no longer need, either
delete it using the handset or map it to a new phone number.
CONTINUED >
Voicemail
Voicemail Plus & Advanced Features
If you subscribe to Voicemail the voicemail system is menu
driven. Listen to the voice prompts and then press the keys on
your phone to select an option.
If you subscribe to Voicemail Plus you will also have access to
our online portal which offers many advanced features. This
includes the option to have your voicemail sent to your email.
ACCESSING THE VOICEMAIL SYSTEM FOR THE FIRST TIME
1. From your own phone, dial your phone number, or dial *15
2. The default pass code is 8642
3.Enter a new pass code at the voicemail prompt
4.Re-enter the same new pass code at the prompt
5.If your new pass code is accepted, you will hear
“your password has been changed successfully”
6. Press the # key
ACCESSING VOICEMAIL FROM OUTSIDE YOUR HOME
1. From outside your home, dial your home phone number
2. When the voicemail message starts, press * to access the
voice portal
3. Once your recording picks up, enter your passcode at
the prompt
HOW TO USE VOICEMAIL
1. To
2. To
3.To
4.To
5.To
6.To
listen to your messages, press 1
change your mailbox busy greeting, press 2
change your mailbox no answer greeting, press 3
compose and send a new message, press 5
delete all messages, press 7
repeat this menu, press the # key
FEATURES
While listening to a message, you can call the person
back by pressing 8 and selecting option 1. These are what the
other options do if you push them while listening to a message:
2 - Pauses the message, press 2 to resume
3 - Stops playing the message
4 - Restarts the message
5 - Provides the message envelope, which provides timestamp
and phone number of caller
7 - Deletes the message
This capability will not work if the voicemail system was not able
to identify the Caller ID information when the original voicemail
was received or if call restrictions prevent you from calling the
originator’s number.
CHANGING YOUR VOICEMAIL PASSCODE
• Access your voicemail box.
• From the Main Menu, press 8 to change your passcode.
• You will be prompted to enter your new passcode.
RECORDING YOUR PERSONAL GREETING
• Access your voicemail box.
• From the Main Menu, press 3.
• To set up a personal greeting press 1.
• To set up a system generated greeting or to change the
recording of your name press 3.
• To change the greeting that callers hear when you’re busy
press 5.
• If you don’t record a personal greeting, a generic greeting
will be played. There are two personal greetings: busy and
no answer.
Instructions that apply to both:
• Access your voicemail box.
• Press 2 to change your busy greeting or Press 3 to change your no answer greeting.*
*The greeting that is heard by the caller will be determined based on whether the line is
busy or if there is no answer when he or she calls.
• Press 1 to record a new greeting.
• Press 2 to play the current greeting.
• Press 3 to revert to the default system greeting.
ACCESSING ONLINE PORTAL
1. Open your web browser and type the following in the
browser’s address bar: https://fisionportal.hotwirephone.com
2. For initial login, please enter your username and password.
Use the email address you have on file with us. This will be
your NEW username. If you did not provide us a contact
email address, please use your “customer number + @
hotwirecommunication.com” and your password will be
Hotwire +customer number. Please see the example below:
3.Default username is: 1234567@hotwirecommunication.com
4.Default password is: Hotwire1234567
Your customer number can be located on your monthly invoice
located in the top right hand corner.
The following lists the features available and how to access them
via the online portal.
BROADWORKS ANYWHERE
Extend your voice services so you can make calls from any type
of phone and have it appear as if the call is coming from your
number. This feature is similar to Simultaneous Ringing, but
allows you to pull active calls from your cell phone to your office
line (or vice versa).
1. Click the BroadWorks Anywhere (Configure the fixed and
mobile phones you would like to link to the account)
2. Click “Add” to begin process.
To add rules for when BroadWorks Anywere is enabled or disabled
1. Enter the 10-digit telephone number you would like to have
calls forwarded to from your telephone number.
2. Enter a description that you can easily remember.
3.Place a check in the “Enable this Location” checkbox.
4.Place a check in the “Require Answer Confirmation” check
box if you would like to hear a message that requests for
you to press any key in order to accept or deny that call
any time you receive a forwarded call. Since this number
will now receive forwarded calls in addition to the calls this
line normally receives, you may want to use this feature.
5.Click the “Apply” button when you have arranged the
settings to their desired configuration.
BroadWorks Anywhere Phone Number Modify
1. Click Selective Criteria.
2. Click Add.
3.Enter a name for the BroadWorks Anywhere rule in the
text box.
4.Specify whether you want the rule to use or to not use
priority alert rings when the criteria are met.
5.Select the time schedule. For residential subscribers is
automatically set to “Every Day, All Day.”
Choose the criteria the feature will use when active. Your choices are:
7. Any phone number. All incoming calls will be subject to
this feature.
8.Following phone numbers. With this selection you will also
need to identify the intended numbers in the “Specific
Phone Numbers” section. Also, select if you would like the
rule to apply to:
• Any private number
• Any unavailable number
9.Click “Add” to save.
To see any entry, return to the Broadworks Anywhere
Feature page. To return and to manage this feature page
follow the instructions below.
1. Click the BroadWorks Anywhere
2. View the number for any entry.
3. Click “Edit” to update any information.
4.Click “Add” & repeat earlier steps for each number you
wish to enter.
CONTINUED >
You can set up multiple numbers with different parameters using
BroadWorks Anywhere. To do so, simply repeat the steps above
for each number you want
COMMPILOT EXPRESS
Allows you to pre-configure four profiles to control your inbound
calls. These profiles can quickly be changed using the web or
phone when you leave your desk or are at a remote location.
1. Click the CommPilot Express.
2. In the “Current Profile” dropdown list, select the profile you
wish to use to redirect your incoming calls. The options are:
• None - No active profile
• Available – In the Office
• Available – Out of the Office
• Busy
• Unavailable
Following sections cover each of the profiles in detail. To make
any changes to any of the profile, remember to scroll to the bottom of the page and select “Apply.
PRIORITY ALERT
Allows you to make your phone ring with a different ring based on
your pre-defined criteria. The criteria for each Priority Alert entry
can be a list of up to 12 phone numbers or digit patterns and
specified time schedule. All criteria for an entry must be true for
the phone to ring with a different tone (phone number and day of
week and time of day).
1. Click the Priority Alert.
2. Enter a name for the priority alert rule in the “Description”
text box.
3.Specify whether you want the rule to use or to not use
priority alert rings when the criteria are met.
4.Select the time schedule. For residential subscribers is
automatically set to “Every Day, All Day.”
Choose the criteria the feature will use when active. Your choices are:
5.Any phone number. All incoming calls will be subject to
this feature.
6.Following phone numbers. With this selection you will also
need to identify the intended numbers in the “Specific
Phone Numbers” section also, select if you would like the
rule to apply to:
• Any private number
• Any unavailable number
• Click “Add” to save
Choose the criteria the feature will use when active. Your choices are:
5.
Any phone number. All incoming calls will be subject to
this feature.
6.
Following phone numbers. With this selection you will also
need to identify the intended numbers in the “Specific
Phone Numbers” section. Also select if you would like the
rule to apply to:
• Any private number
• Any unavailable number
• Click “Add” when finished.
SEQUENTIAL RING
Use this feature to define a “find me” list of phone numbers that
are alerted sequentially for incoming calls that match specified
criteria. While the service searches for the user, the calling party is
provided with a greeting followed by periodic comfort announcements. A call can be forwarded up to five different numbers. The
caller can also interrupt the search to leave a message.
1. Click the Sequential Ring.
2. Check “Use Base Location First” to ring your phone
number’s primary location before being forwarded to
other numbers.
3. Set the number of times (between 2 and 20) you want the
base (primary) location to ring before the call is forwarded.
4. Check “Continue the search process if the base location is
busy” to specify how calls should be handled when the
primary phone is in use.
5. Check “Enable caller to skip search process” to allow callers
to bypass sequential ring and go directly to voicemail. In
order for this feature to work, voicemail needs to have been
previously configured.
6. Specify up to five phone numbers to be called in the
sequential ring pattern.
7. Complete the following for each number:
• Select the number of rings (between 2 and 20) at
each number.
• Check “Answer confirmation required” to require an
answer confirmation for each sequential recipient. Answer
confirmation is used to differentiate between calls made
directly to the recipient’s phone from calls forwarded
using sequential ring.
• Click “Apply” when finished with the first half to save
your settings.
SIMULTANEOUS RING PERSONAL
Choose the criteria the feature will use when active. Your choices are:
5.
Any phone number. All incoming calls will be subject to
this feature.
6.
Following phone numbers. With this selection you will also
need to identify the intended numbers in the “Specific
Phone Numbers” section. Also select if you would like the
rule to apply to:
• Any private number
• Any unavailable number
• Click “Add” when finished.
Simultaneous Ringing allows you to list phone numbers you would
like to ring in addition to your primary phone when you receive
a call. This feature is helpful when you are not at your phone but
you would like your cell phone to ring when you get a call. You can
also turn off simultaneous ringing when you are at your desk on a
call. Warning: if your cell phone or other phone has voice mail that
picks up before your office voice messaging picks up, your voice
mails could be on your cell phone messaging system.
1.
Click the Simultaneous Ring Personal.
2. Turn Simultaneous Ring Personal on or off using the
appropriate radio button.
3.Check “Do not ring my Simultaneous Ring Numbers if your
already on a call” checkbox to indicate how calls are handled
when you are already on a call.
4.
Enter up to ten numbers to ring simultaneously.
Warning: Whichever line has the fewest number of rings before a call goes to voicemail will be
where the voicemail is delivered.
5.
Indicate whether or not answer confirmation required should
be active for each sequential recipient. Answer confirmation
is used to differentiate between calls sent directly to the
recipient’s phone from calls forwarded using sequential ring.
6.Click “Apply” to save your settings for the first half of
Simultaneous Ring Personal.
SELECTIVE CALL REJECTION
TWO-STAGE DIALING
Rejects calls from specified numbers.
1. Click the Selective Call Rejection.
2. Enter a name for the rule in the “Description” text box.
3. Specify whether you want the rule to reject or not reject
the call when all criteria are met.
4. Select Time Schedule.
This feature allows you to originate calls from your cell phone or
landline phone as if you were dialing from the primary device.
1. Click the Two-Stage Dialing.
2. Enable or disable feature by selecting the “On” or “Off”
radio button.
3.Check “Allow activation with any user address” to enable feature.
SELECTIVE CALL ACCEPTANCE
Set your phone to only receive only calls that meet your predefined criteria. If an incoming call meets your specified criteria
for being blocked, the call will not be completed. Criteria can be
based on incoming calling line identity, time of day, and day of
week. Multiple criteria sets can be defined.
1. Click Selective Call Acceptance.
2. Enter a name in the text box for the rule you want to configure.
3. Specify whether you want the rule to accept (deliver) or
reject (send to voicemail) when the criteria is met.
4. Select a Time Schedule.
CONTINUED >
4. Enter the 10-digit phone number where you will be
calling from.
5. Click “Apply” to save when finished.
ALIASES
Allows you to enter numbers, which when called from, make your
voice messaging box act as if you called from your office phone.
1. Click the Aliases.
2. Entering the 10-digit alias telephone you’d like to add as an alias
3.Click “Add.”
4.View the confirmation message each time after adding an entry
Repeat those steps until all phone numbers have been added.
To delete a number:
5. Select the corresponding number’s checkbox in the
“Delete” column.
6. Click “Apply.”
GREETINGS
Customize different greetings for calls that reach a busy line or go
unanswered.
1. Click the Greetings.
There are three greeting types that can be configured:
• Busy Greeting is played when you are on the other line and
choose not to answer the second incoming call. Choose the
appropriate radio button to select either the system
greeting or a personal greeting.
• No Answer Greeting is played when you receive a call, but
do not answer it. Choose the appropriate radio button to
select either the system greeting or an unavailable greeting.
• Alternate No Answer Greetings allows you to create
customized no answer greetings for special purposes (i.e.
weekends, vacation, and lunch). Name your alternate no
answer greetings appropriately to easily remember their
purpose.
For all of these options, click the “Choose File” button to
upload customized greetings from your computer.
Note: At one times there can only be one active greeting for no answer greetings
(either “No Answer” or “Alternate No Answer Greetings”).
Finally, use the dropdown list to select the number of times
you want calls to ring before a greeting is played for the caller
and click “Apply” to save your settings.
VOICEMAIL MANAGEMENT
Select the type of calls that go to your voicemail and whether to
be notified on your phone or by email of a new message.
1. Click the Voice Management.
2. Enable or disable voicemail by selecting the “On” or “Off”
radio button.
3. Specify which calls you want to be sent to voicemail by
selecting one or more of the following:
• Send all calls directly to voice mail.
• Send incoming calls directly to voice mail when your line
is in use.
• Send all unanswered calls to voicemail.
VOICEMAIL PASSWORD
Reset your voicemail password.
VOICE PORTAL
Upload a recording of your name that will play in your voicemail greeting.
1. Click the Voice Portal.
Note: before enabling the personalized name feature from this portal you will need to
have a .WAV file recording of the name you want to use.
2. Check the box to enable the feature.
3. Click the “Choose File” button and find desired .WAV file on
your computer.
Once the file has been selected, the file name will appear
next to the “Choose File” button.
4. Check this button if you want to automatically log in to your
voicemail whenever you dial your phone number from your
own phone.
5. Click “Apply” when finished to save your settings.
VOICE MESSAGES
Listen to your voicemails, save messages, send voicemails to your
email or delete messages.
1. Click the Voice Messages.
2. Click to play a voicemail.
3. Click to save voicemail as a WAV file to your computer.
4. Click to delete a voicemail
CALL HISTORY
View all or selective calls that you have received, missed or dialed.
1. Click the Call History.
This page allows you to query both your inbound and outbound
calls based on the criteria you choose.
2. Select or see which numbers call history you would like to view.
3.Select the call type you want to see from the dropdown list.
4.Choose the date range for the calls you want to see.
5.If you are looking for calls to or from a specific number,
select either “Destination #” (to display calls made from
your phone) or “Origination #” (to display calls made to
your phone) and enter the specific number you want dis
played.
6.Click “Submit” when finished entering your search criteria.
The call history data will then be displayed
DOWNLOAD
Download user documents related to your account
1. Click Download.
2. Click the icon in the “File Type” in the corresponding column
to download any documents that appear in this section.
ACCESSING VOICEMAIL FROM OUTSIDE YOUR HOME
1. From outside your home, dial your home phone number
2.
Press * to access your voicemail
3.Once your recording picks up, enter your passcode at
the prompt
VOICEMAIL TO EMAIL
Receive voicemail messages via email for up to 5 email addresses.
Internet Instructions:
1. Login to online account
2. Click Settings
3. Click the View / Edit option following Voicemail
4. Select Use Unified Messaging or Forward to this
Email Address
5. (OPTIONAL) Enter destination Voicemail to Email
Notification Address(es)
• Enter up to five email addresses for Use Unified Messaging
• Enter a single email address for Forwarding to this
Email Address
• Check to Enable / Uncheck to Disable Phone Message
Waiting Indicator
6. Check to Enable / Uncheck to Disable additional Voicemail
to Email options
• Notify me by Email of the new message of this address
• Email a carbon of the message to
• Transfer on ‘0’ to Phone Number
7. (OPTIONAL) Enter Email Address(es) / 10-Digit Phone
Number following enabled option(s)
8. Click Save
*Calling plan subject to change. Visit www.gethotwired.com. Long distance is for residential use only. Alaska, Hawaii, and
Puerto Rico not included in long distance calling area. Customer will be charged $1.50 for each call to 411 Directory Assistance.
**User phone must have capability. Requires subscription to Hotwire Voicemail, Advance Features & Voicemail Plus additional
fee may apply. Other restrictions may apply. Fision is a registered trademark of Hotwire Communications, Ltd. 060617
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