Aldelo® EDC 6.2 User Manual

Aldelo® EDC 6.2 User Manual
Aldyalaldelo
®
Aldelo EDC 6.2 User Manual
2
Aldelo® EDC User Manual
PUBLISHED BY
Aldelo, LP
6800 Koll Center Parkway, Suite 310
Pleasanton, CA 94566
Copyright © 1997-2017 by Aldelo, LP
All rights reserved. No part of the contents of this manual may be reproduced or transmitted in any
form or by any means whatsoever without the express written permission of the publisher.
This manual is available through Aldelo, LP and resellers worldwide. Please contact Aldelo, LP or
visit our website at www.aldelo.com for more information. Send comments about this manual to
[email protected]
Aldelo® is the registered trademark of Aldelo, LP. Other products or company names mentioned herein
may be the trademarks of their respective owners.
The example companies, organizations, products, logos, people, places, and events depicted herein are
fictitious. No association with any real company, organization, product, logo, person, place, or event is
intended or should be inferred.
For the sake of simplicity, all gender references are written only in the masculine. Any references to
the masculine gender should be interpreted to include the feminine gender as well and vice versa,
wherever applicable.
4
Revised by:
Date
Time
Jeff Moore / Dave Ventura
Dave Ventura
Dave Ventura
Jeff Moore / Dave Ventura
Dave Ventura
Dave Ventura
Dave Ventura
Dave Ventura
Jeff Moore / Dave Ventura
Jeff Moore / Dave Ventura
Dave Ventura
Dave Ventura
Dave Ventura
Jeff Moore / Dave Ventura
Leonard Tacla / Dave Ventura
05/10/2013
05/14/2013
09/19/2013
02/13/2014
10/17/2014
01/22/2015
08/05/2015
09/22/2015
03/08/2016
03/29/2016
05/09/2016
05/17/2016
08/19/2016
11/15/2016
03/02/2017
10:37 AM
3:51 PM
4:52 PM
4:35 PM
12:55 PM
9:21 AM
10:14 AM
4:55 PM
9:27 AM
10:26 AM
1:45 PM
3:05 PM
8:35 AM
9:29 AM
3:19 PM
Table of Contents
INTRODUCTION......................................................................................................................................14
OVERVIEW OF ALDELO® EDC.................................................................................16
What is Aldelo® EDC?...................................................................................................................16
Why Choose Aldelo® EDC? ..........................................................................................................17
Who Are the Target Customers of Aldelo® EDC? ........................................................................17
Who Are the Merchant Service Providers? ....................................................................................18
What Do I Need Before I Can Proceed? ........................................................................................18
How Do I Obtain Live Technical Assistance? ...............................................................................18
REQUIREMENTS AND PLANNING............................................................................................20
Technology Overview......................................................................................................................20
Windows 10 Professional............................................................................................................20
Microsoft .NET Framework 4.6..................................................................................................20
ASP.NET Web Services .............................................................................................................20
Extensible Markup Language (XML) ........................................................................................21
Simple Mail Transport Protocol (SMTP)....................................................................................21
Microsoft Internet Information Services (IIS) ............................................................................21
Secure Sockets Layer (SSL) .......................................................................................................22
Microsoft SQL Server 2008, 2012, and 2014..............................................................................22
Broadband Internet Connectivity ...............................................................................................22
Firewall and Antivirus Software.................................................................................................23
The Aldelo® EDC Server Component........................................................................................23
Aldelo® EDC Client Component ...............................................................................................23
Basic Computer Terminology ....................................................................................................24
System Requirements..................................................................................................................24
Aldelo® EDC Server Component Baseline System Configuration .......................................24
Minimum Server Computer Specifications.........................................................................24
Operating System Requirements.........................................................................................25
Warnings..............................................................................................................................25
Other Software Requirements.............................................................................................25
Connectivity Requirements.................................................................................................25
SMTP Mail Account............................................................................................................26
Aldelo® EDC Client Component Baseline System Configuration.........................................26
Minimum Client Computer Specifications..........................................................................26
Operating System Requirements.........................................................................................26
Warnings..............................................................................................................................26
Other Software Requirements.............................................................................................27
Connectivity Requirements ................................................................................................27
Deployment Planning .............................................................................................................27
Deployment Preparation Check List...................................................................................27
Single System Deployment.................................................................................................27
Client / Server Deployment.................................................................................................28
Software Upgrades..................................................................................................................28
INSTALLATION..........................................................................................................................30
Getting Started................................................................................................................................30
Determining the Existence of Internet Information Services (IIS).............................................30
6
Installing Internet Information Services (IIS) ............................................................................33
Enabling 32-Bits Applications (64-Bit Operating Systems Only)..........................................37
Enabling HTTP Activation (Windows 10 Only).........................................................................39
Installation of Aldelo® EDC ......................................................................................................40
Typical Setup...........................................................................................................................44
Server Setup.........................................................................................................................47
Client Setup.........................................................................................................................50
Post Installation Verification ......................................................................................................52
Verify Firewall Port is Open ..................................................................................................52
Verify Aldelo® EDC Folder Securities ..................................................................................61
Verify Aldelo® EDC Web Service is Functioning Properly..................................................62
Verify SQL Server 2008, 2012, or 2014 is Running ..............................................................65
CONFIGURATION & TESTING ........................................................................................................66
Summary..........................................................................................................................................66
License Activation.......................................................................................................................66
Database Setup Wizard................................................................................................................66
General System Information Tab............................................................................................66
User Accounts and Passwords Tab..........................................................................................67
E-mail Notifications Tab.........................................................................................................68
Finish Tab................................................................................................................................70
Aldelo® EDC – Login.............................................................................................................71
Resetting a Forgotten Password..........................................................................................73
Merchant Account Setup.........................................................................................................75
Merchant Account Editor Tab.............................................................................................76
Merchant Accounts Tab......................................................................................................81
Merchant Accounts Toolbar................................................................................................81
Show All Button...........................................................................................................................................81
New Button..................................................................................................................................................81
Save Button..................................................................................................................................................82
Delete Button...............................................................................................................................................82
Cancel Button..............................................................................................................................................82
Done Button.................................................................................................................................................82
Merchant Account Setup with the Aldelo® EDC TSYS Edition that Supports the PAX S300
EMV Card Reader Device.......................................................................................................82
Merchant Account Editor Tab.............................................................................................85
Merchant Accounts Tab......................................................................................................89
Merchant Accounts Toolbar................................................................................................91
Show All Button...........................................................................................................................................91
New Button..................................................................................................................................................92
Save Button..................................................................................................................................................92
Delete Button ..............................................................................................................................................92
Cancel Button..............................................................................................................................................92
Done Button.................................................................................................................................................92
Merchant Account Setup with the Aldelo® EDC North American Bancard Edition that
Supports the Ingenico iPP320 EMV Card Reader Device......................................................93
Merchant Account Editor Tab.............................................................................................95
Merchant Accounts Tab....................................................................................................100
Merchant Accounts Toolbar..............................................................................................101
Show All Button.........................................................................................................................................102
New Button................................................................................................................................................102
Save Button................................................................................................................................................102
Delete Button ............................................................................................................................................102
Cancel Button............................................................................................................................................102
Done Button...............................................................................................................................................102
Merchant Account Setup with the Aldelo® EDC First Data RC Edition that Supports the
PAX S300 EMV Card Reader Device...................................................................................103
Merchant Account Editor Tab...........................................................................................106
Merchant Accounts Tab....................................................................................................111
Merchant Accounts Toolbar..............................................................................................112
Show All Button.........................................................................................................................................113
New Button................................................................................................................................................113
Save Button................................................................................................................................................113
Delete Button ............................................................................................................................................113
Cancel Button............................................................................................................................................113
Done Button...............................................................................................................................................113
Merchant Account Setup with the Aldelo® EDC Cayan Edition that Supports the Verifone
MX 915 EMV Card Reader Device......................................................................................114
Merchant Account Editor Tab...........................................................................................116
Merchant Accounts Tab....................................................................................................121
Merchant Accounts Toolbar..............................................................................................122
Show All Button.........................................................................................................................................123
New Button................................................................................................................................................123
Save Button................................................................................................................................................123
Delete Button ............................................................................................................................................123
Cancel Button............................................................................................................................................123
Done Button...............................................................................................................................................123
System Utilities..............................................................................................................................124
Manage Database ......................................................................................................................124
SQL Server 2008 Settings.....................................................................................................125
Select SQL Server Instance...............................................................................................125
Select Authentication Type...............................................................................................126
Current Data Source Link..................................................................................................126
Database Activities................................................................................................................126
Select Database Activity Type..........................................................................................126
Select Existing Database...........................................................................................................................127
Attach Database from Data File...............................................................................................................129
Restore Database from Backup.................................................................................................................132
Setup Toolbar........................................................................................................................138
Test Button........................................................................................................................138
Detach Button....................................................................................................................139
Backup Button...................................................................................................................141
Reindex Button..................................................................................................................143
Connect Button..................................................................................................................144
Done Button.......................................................................................................................145
Manage SQL Accounts .............................................................................................................146
Manage Database Logins......................................................................................................147
Add Windows Authentication Login.................................................................................147
Add SQL Server Authentication Login.............................................................................148
SQL Editor.................................................................................................................................149
Latest Software Info..................................................................................................................149
Request Download Links..........................................................................................................149
SELECTING THE REQUEST DOWNLOAD LINKS FEATURE OF ALDELO® EDC
DIRECTS THE USER TO A SECURED AREA OF THE ALDELO WEBSITE THAT
8
ALLOWS LICENSED END USERS WITH VALID SUPPORT CONTRACT SERVICE
COVERAGE TO CONVENIENTLY REQUEST NEW DOWNLOAD KEYS FOR ALDELO’S
LATEST SOFTWARE RELEASES. THESE NEWLY CREATED DOWNLOAD KEYS AND
INSTRUCTIONS ON HOW TO DOWNLOAD THE RELEASES ARE E-MAILED TO THE
LICENSED END USERS UPON ACCOUNT VERIFICATION. TO BEGIN THE DOWNLOAD
REQUEST, PLEASE SIGN IN WITH YOUR ALDELO ACCOUNT USER NAME AND
PASSWORD. IF YOU NEED TO SETUP AN ACCOUNT USER NAME AND PASSWORD,
PLEASE CONTACT THE ALDELO SALES OFFICE. ALDELO CONTACT INFORMATION
IS AVAILABLE BY SELECTING THE CONTACT US OPTION ON ANY WEB PAGE.......149
Main Menu....................................................................................................................................150
Store Settings.............................................................................................................................150
General Tab...........................................................................................................................150
Payment Server Settings....................................................................................................151
Application Settings..........................................................................................................151
Options Tab...........................................................................................................................152
Default Startup Screen Size...............................................................................................153
Main Screen Picture..........................................................................................................154
Additional User Interface Options.....................................................................................155
Receipt Tab............................................................................................................................157
Notifications Tab...................................................................................................................158
Store Settings Toolbar...........................................................................................................159
Pin Pad Setup Button.........................................................................................................159
Station Setup Button..........................................................................................................159
Test Email Button..............................................................................................................160
Save Button.......................................................................................................................160
Cancel Button....................................................................................................................160
Done Button.......................................................................................................................161
Security Settings........................................................................................................................161
Security Roles Tab................................................................................................................161
Security Settings Toolbar..................................................................................................163
Show All Button.........................................................................................................................................163
New Button................................................................................................................................................164
Save Button................................................................................................................................................164
Delete Button.............................................................................................................................................165
Cancel Button............................................................................................................................................165
Done Button...............................................................................................................................................165
Security Role Editor Tab.......................................................................................................166
User Accounts...........................................................................................................................168
User Accounts Tab................................................................................................................169
Users Toolbar....................................................................................................................170
Show All Button.........................................................................................................................................171
New Button................................................................................................................................................171
Delete Button.............................................................................................................................................172
Cancel Button............................................................................................................................................172
Done Button...............................................................................................................................................172
User Account Editor Tab.......................................................................................................172
Users Toolbar....................................................................................................................173
Reset Button...............................................................................................................................................173
New Button................................................................................................................................................175
Save Button................................................................................................................................................176
Delete Button.............................................................................................................................................176
Cancel Button............................................................................................................................................176
Done Button...............................................................................................................................................176
Merchant Accounts....................................................................................................................177
Merchant Accounts Tab........................................................................................................177
Merchant Accounts Toolbar..............................................................................................178
Show All Button.........................................................................................................................................178
New Button................................................................................................................................................178
Cancel Button............................................................................................................................................179
Done Button...............................................................................................................................................179
Merchant Account Editor Tab...........................................................................................179
Save Button................................................................................................................................................182
Delete, Cancel, and Done Buttons............................................................................................................183
Log Off......................................................................................................................................183
Performing Test Transactions with Live Credit Cards .............................................................183
ADMINISTRATIVE TASKS.................................................................................................186
System Utilities..............................................................................................................................186
Import & Export........................................................................................................................186
Export....................................................................................................................................187
Import....................................................................................................................................190
Latest Software Info..................................................................................................................191
Request Download Links..........................................................................................................191
Main Menu....................................................................................................................................192
Technical Support......................................................................................................................192
Available Providers Tab........................................................................................................193
Contact Information Toolbar.............................................................................................193
Visit Aldelo Website Button.......................................................................................................................193
Remote Support Button..............................................................................................................................193
Done Button...............................................................................................................................................194
Support Service Tab..............................................................................................................195
Visit Aldelo Website, Remote Support, and Done Buttons........................................................................195
About.........................................................................................................................................196
Log Off......................................................................................................................................197
Exit Program..............................................................................................................................197
Main Screen..................................................................................................................................198
Batch Tab...................................................................................................................................198
Inquire Current Batch............................................................................................................198
Review Transactions Tab..................................................................................................199
Trace Output Tab...............................................................................................................200
Summary Tab....................................................................................................................201
Transaction Selector Toolbar................................................................................................201
Done Button.......................................................................................................................201
Close Current Batch..............................................................................................................202
Close Batch Tab................................................................................................................203
Trace Output Tab...............................................................................................................204
Batch Settlement Toolbar......................................................................................................204
Close Primary Merchant Button........................................................................................204
Close Secondary Merchant Button....................................................................................204
Done Button.......................................................................................................................205
Periodic Password Changes.......................................................................................................205
AUDIT TRAIL.................................................................................................................206
Main Menu....................................................................................................................................206
10
View Audit Trail Events............................................................................................................206
Events Tab.............................................................................................................................207
Filter Tab...........................................................................................................................208
Audit Log Viewer Toolbar....................................................................................................209
Refresh Button...................................................................................................................209
Reset To Default Button....................................................................................................210
Done Button.......................................................................................................................210
REPORTS.......................................................................................................................212
Main Screen..................................................................................................................................212
Credit Tab..................................................................................................................................212
Gift Tab.....................................................................................................................................212
Reports Group Box................................................................................................................212
Detail Report Button..........................................................................................................213
Gift Card Details Report Tab....................................................................................................................213
Account Filters Tab...................................................................................................................................214
General Filters Tab...................................................................................................................................215
Action Filters Tab......................................................................................................................................216
Online Portal Button..........................................................................................................216
Report Toolbar...................................................................................................................216
Refresh Button...........................................................................................................................................217
Reset to Default Button..............................................................................................................................217
Done Button...............................................................................................................................................217
Debit Tab...................................................................................................................................217
Other Group Box...................................................................................................................217
Online Portal Button..........................................................................................................217
Debit Canada Tab......................................................................................................................218
Reports Group Box................................................................................................................218
Detail Report Button..........................................................................................................219
Canadian Debit Details Report Tab..........................................................................................................219
Account Filters Tab...................................................................................................................................220
General Filters Tab...................................................................................................................................221
Action Filters Tab......................................................................................................................................222
Online Portal Button..........................................................................................................222
Report Toolbar...................................................................................................................222
Refresh Button...........................................................................................................................................223
Reset to Default Button..............................................................................................................................223
Done Button...............................................................................................................................................223
EBT Tab....................................................................................................................................223
Other Group Box...................................................................................................................223
Online Portal Button..........................................................................................................223
Check Tab..................................................................................................................................224
Reports Group Box................................................................................................................224
Detail Report Button..........................................................................................................225
Check Processing Details Report Tab.......................................................................................................225
Account Filters Tab...................................................................................................................................226
General Filters Tab...................................................................................................................................227
Action Filters Tab......................................................................................................................................228
Online Portal Button..........................................................................................................228
Report Toolbar...................................................................................................................228
Refresh Button...........................................................................................................................................229
Reset to Default Button..............................................................................................................................229
Done Button...............................................................................................................................................229
Batch Tab...................................................................................................................................229
Batch Reports Group Box.....................................................................................................229
Batch Summary Report Button.........................................................................................230
Batch Summary Report Tab......................................................................................................................230
Account Filters Tab...................................................................................................................................231
General Filters Tab...................................................................................................................................232
Report Toolbar...................................................................................................................232
Refresh Button...........................................................................................................................................232
Reset to Default Button..............................................................................................................................233
Done Button...............................................................................................................................................233
Transaction Summary Report Button................................................................................233
Transaction Summary Report Tab............................................................................................................234
Account Filters Tab...................................................................................................................................235
General Filters Tab...................................................................................................................................236
Action Filters Tab......................................................................................................................................237
Report Toolbar...................................................................................................................237
Refresh Button...........................................................................................................................................237
Reset to Default Button..............................................................................................................................238
Done Button...............................................................................................................................................238
Transaction Details Report Button....................................................................................238
Transaction Details Report Tab................................................................................................................239
Account Filters Tab...................................................................................................................................240
General Filters Tab...................................................................................................................................241
Action Filters Tab......................................................................................................................................242
Report Toolbar...................................................................................................................242
Refresh Button...........................................................................................................................................242
Reset to Default Button..............................................................................................................................243
Done Button...............................................................................................................................................243
Online Portal Button..........................................................................................................243
USING ALDELO® EDC IN STAND-ALONE MODE....................................................244
Main Screen..................................................................................................................................244
Credit Tab..................................................................................................................................244
Authorization Group Box......................................................................................................244
Pre-Authorization Button..................................................................................................244
Pre-Auth Tab.............................................................................................................................................246
Trace Output Tab......................................................................................................................................247
Post Authorization Button.................................................................................................248
Void Post Authorization Button........................................................................................250
Sale Group Box.....................................................................................................................252
Sale Button........................................................................................................................253
Sale Tab.....................................................................................................................................................254
Trace Output Tab......................................................................................................................................255
Voice Capture Button........................................................................................................255
Voice Capture Tab.....................................................................................................................................257
Trace Output Tab......................................................................................................................................258
Void Sale Button...............................................................................................................259
Return Group Box.................................................................................................................260
Return Button....................................................................................................................260
Return Tab.................................................................................................................................................262
Trace Output Tab......................................................................................................................................263
Void Return Button...........................................................................................................264
Adjust Group Box..................................................................................................................265
Adjust Gratuity Button......................................................................................................265
Gift Tab.....................................................................................................................................265
12
Issue/Reload Group Box........................................................................................................265
Issue Button.......................................................................................................................266
Issue Tab....................................................................................................................................................267
Trace Output Tab......................................................................................................................................268
Reload Button....................................................................................................................268
Reload Tab................................................................................................................................................270
Trace Output Tab......................................................................................................................................271
Void Reload Button...........................................................................................................272
Balance Button..................................................................................................................274
Balance Tab...............................................................................................................................................275
Trace Output Tab......................................................................................................................................276
Redemption Group Box.........................................................................................................276
Sale Button........................................................................................................................277
Sale Tab.....................................................................................................................................................278
Trace Output Tab......................................................................................................................................279
Void Sale Button...............................................................................................................280
Return Group Box.................................................................................................................281
Return Button....................................................................................................................281
Return Tab.................................................................................................................................................283
Trace Output Tab......................................................................................................................................284
Void Return Button...........................................................................................................285
Reports Group Box................................................................................................................287
Detail Report Button..........................................................................................................287
Gift Card Details Report Tab....................................................................................................................288
General Filters Tab...................................................................................................................................288
Action Filters Tab......................................................................................................................................289
Online Portal Button..........................................................................................................289
Debit Tab...................................................................................................................................289
Transaction Group Box.........................................................................................................290
Sale Button........................................................................................................................290
Sale Tab.....................................................................................................................................................291
Trace Output Tab......................................................................................................................................292
Return Button....................................................................................................................292
Return Tab.................................................................................................................................................294
Debit Canada Tab......................................................................................................................295
Transaction Group Box.........................................................................................................296
Sale Button........................................................................................................................296
Sale Tab.....................................................................................................................................................297
Trace Output Tab......................................................................................................................................298
Sale with Gratuity Button..................................................................................................298
Sale with Gratuity Tab..............................................................................................................................300
Trace Output Tab......................................................................................................................................301
Return Button....................................................................................................................301
Return Tab.................................................................................................................................................303
Trace Output Tab......................................................................................................................................304
Utility Group Box..................................................................................................................304
Key Change Button...........................................................................................................304
Key Change Tab........................................................................................................................................306
Trace Output Tab......................................................................................................................................307
Reports Group Box................................................................................................................308
Detail Report Button..........................................................................................................308
Canadian Debit Details Report Tab..........................................................................................................308
Account Filters Tab...................................................................................................................................309
General Filters Tab...................................................................................................................................309
Action Filters Tab......................................................................................................................................309
Online Portal Button..........................................................................................................309
EBT Tab....................................................................................................................................309
Food Stamp Group Box.........................................................................................................310
Food Stamp Sale Button....................................................................................................311
Food Stamp Sale Tab................................................................................................................................312
Trace Output Tab......................................................................................................................................313
Food Stamp Return Button................................................................................................313
Food Stamp Return Tab............................................................................................................................315
Trace Output Tab......................................................................................................................................316
Food Stamp Balance Button..............................................................................................317
Food Stamp Balance Tab..........................................................................................................................318
Trace Output Tab......................................................................................................................................318
Cash Group Box....................................................................................................................318
Cash Sale Button...............................................................................................................319
EBT Cash Sale Tab....................................................................................................................................319
Trace Output Tab......................................................................................................................................320
Cash Balance Button.........................................................................................................321
EBT Cash Balance Tab.............................................................................................................................322
Trace Output Tab......................................................................................................................................322
Check Tab..................................................................................................................................322
Driver License Group Box....................................................................................................322
Auth Driver License Button..............................................................................................322
Auth by Driver License Tab.......................................................................................................................324
Trace Output Tab......................................................................................................................................325
MICR Group Box..................................................................................................................325
Auth MICR Button............................................................................................................326
Auth by MICR Tab.....................................................................................................................................327
Trace Output Tab......................................................................................................................................328
Reports Group Box................................................................................................................329
Detail Report Button..........................................................................................................329
Check Processing Details Report Tab.......................................................................................................330
Account Filters Tab...................................................................................................................................330
General Filters Tab...................................................................................................................................331
Action Filters Tab......................................................................................................................................331
Online Portal Button..........................................................................................................331
Batch Tab...................................................................................................................................331
USING ALDELO® EDC IN INTEGRATED MODE...............................................................332
Integration with Aldelo® POS......................................................................................................332
Integration with XERA® POS.......................................................................................................334
Performance Testing.....................................................................................................................335
FREQUENTLY ASKED QUESTIONS .....................................................................................336
NOTES ................................................................................................................................................338
14
Introduction
Merchants in today’s marketplace must constantly compete to provide customer satisfaction and to
gain customer loyalty. Simplified, reliable, and secure credit card payment acceptance can significantly
enhance the quality of service. Customer satisfaction and cardholder data security go hand in hand. A
responsible merchant ensures the security of his customers’ sensitive cardholder data, thereby helping
to reduce fraud and enhancing the overall customer experience. Aldelo® EDC (Electronic Data
Capture) enables merchants to achieve simplified, reliable, and secure payment acceptance. It enhances
the quality of service by conforming to Payment Card Industry (PCI) security compliance standards.
Aldelo® EDC is the next generation payment processing solution for the Restaurant, Retail, and Mail
Order Telephone Order (MOTO) industries.
Merchants everywhere have discovered the benefits of the Aldelo® EDC payment processing solution.
We are extremely pleased that you have chosen Aldelo® EDC as your payment processing solution.
This user manual has been created to help you understand the ins and outs of our payment processing
software. By the time you finish reading this manual, you will be able to install, setup, operate, and
troubleshoot Aldelo® EDC like a pro.
You should devote the time required to read this manual thoroughly in its entirety before attempting to
install and configure Aldelo® EDC. The manual provides complete step-by step instructions on how to
get Aldelo® EDC up and running. Most of the time, questions that occur to you as you follow the
instructions in the manual are answered in the manual before you finish reading it. Reading the manual
before starting your installation helps make the installation process a smooth one.
However, this manual is also designed for use as a reference guide. The information in each section of
the manual is explained in detail so that the user does not have to rely on information from previous
sections to make sense of a topic. Care has been taken to make sure each topic in the manual stands on
its own. Therefore, the user can reference any section of the manual and find that the explanation of the
topic is complete, without having to thumb through previous sections or chapters to find the definition
of terms or other prerequisite information.
Aldelo® EDC has been assessed for compliance with the Payment Application Best Practices (PABP)
standard and has been included by Visa in their list of Validated Payment Applications. Compliance
with the PABP standard is determined based upon data and information developed by an evaluation of
the application by a Qualified Payment Application Security Company (QPASC). Although Visa
reviews the QPASC-developed data and information, Visa does not independently confirm such data
or information, nor does Visa perform any tests or analysis of the functionality, performance, or
suitability of any of the applications and/or products listed. Visa makes no endorsement or
recommendation of applications or products, or of their respective developers or distributors. A list of
Visa’s Validated Payment Applications may be found online at:
https://www.pcisecuritystandards.org/assessors_and_solutions/payment_applications?agree=true.
You should also spend the time to read Visa’s Small Merchant Business Guide to Data Security. This
brief document provides you with a basic understanding of data security and the type of questions you
should be asking yourself, as well as the questions you should be asking your software, hardware, and
processing vendors. The presentation may be found at:
15
https://www.pcisecuritystandards.org/documents/SAQ_A_v3.pdf. For more detailed information,
Aldelo strongly recommends that you also read the Payment Card Industry (PCI) Data Security
Standard. This document may be found at:
https://www.pcisecuritystandards.org/documents/PCI_DSS_v3.pdf. It explains in detail the Payment
Card Industry Data Security Standard requirements. The understanding and implementation of these
requirements help to ensure that your customers’ data is as safe as possible from security breaches.
16
Overview of
Aldelo® EDC
What is Aldelo® EDC?
Aldelo® EDC is credit card payment processing software that utilizes broadband Internet access (DSL,
cable, etc.) to deliver super-fast payment authorization and settlement. Aldelo® EDC works with
payment gateways and processors to make reliable and secure payment transactions a reality.
Aldelo® EDC contains core features that enable merchants to accept credit cards quickly and
efficiently. These core features include credit card sales, pre-authorizations, gratuity adjustments, postauthorizations, returns, voids, voice capture, duplicate overrides, AVS (Address Verification System)
verification, CVV (Card Verification Value) verification, Level II transactions (for supported
Merchant Service Providers), review current batch, close current batch, auto batch closure, reporting,
and more. The security and encryption features built into Aldelo® EDC are second to none. All
transactions and user activities are logged for audit trail purposes, and all cardholder data is stored in
AES (Advanced Encryption Standard) encrypted state and cleared after batch close. Aldelo® EDC even
has auto healing capability for critical transactional data in case of system corruption. On top of all
these built-in application level securities, Aldelo® EDC uses Microsoft SQL Server 2008, 2012, or
2014 (or the Express editions) as the back-end data store for maximum reliability and scalability.
The Aldelo® EDC architecture is a client-server based solution to deliver the best possible
performance. The server side of Aldelo® EDC is the payment engine web service. It is hosted within
Microsoft Internet Information Services (IIS) for performance, scalability, and security. The server
component supports both Intranet and Extranet (Internet) deployment. Additionally, the server
component also supports Secure Sockets Layer (SSL) to secure all data transport within unsecured
public or wireless networks. This server component may be installed on Windows Server 2014,
Windows POSReady 7, Windows 7 Professional, or Windows 10 Professional. The client side of
Aldelo® EDC is a Windows client application used for setup, testing, batching, reporting, manual
payment transactions, and other tasks. This client component communicates with the server component
to execute server based payment processing actions. You may install this client component on the same
computer as the server component or deploy it to another PC running Windows Server 2014, Windows
POSReady 7, Windows 7 Professional, or Windows 10 Professional.
Aldelo® EDC is designed to function either as a stand-alone system or integrated with external
business software, such as a point-of-sale solution. When used as a stand-alone credit card payment
terminal, Aldelo® EDC helps you avoid monthly terminal rental charges. When used in integrated
environments, Aldelo® EDC eliminates double entry and promotes better user productivity and
performance. Seamless integration by third party solutions to Aldelo® EDC is a breeze. Since the core
payment engine is a set of ASP.NET Web Service methods, any solution (whether it’s a Windows
application or web solution) that uses web services may take advantage of this. All response messages
are returned from the web service in the form of XML for simple and quick parsing. Additionally,
Aldelo® EDC is fully integrated with the Aldelo® POS (Point-of-Sale) and XERA® POS solutions.
Overall, Aldelo® EDC is a simple to use, reliable, secure, and scalable credit card payment processing
solution for use by any merchant who wishes to accept credit cards from customers.
17
Why Choose Aldelo® EDC?
There are many options when it comes to credit card processing. Traditionally, merchants process
credit card transactions via specialized hardware payment terminals such as Nurit or Verifone. In
recent years, a new breed of payment acceptance technology has emerged. These are software based
credit card processing solutions designed to save merchants equipment costs. They offer much more
flexibility and functionality. This is similar to the evolution of cash registers into full-fledged
computerized POS software solutions. In addition, the software based credit card processing solutions
offer something the hardware payment terminals cannot in today’s market: the ability to utilize
affordable broadband internet, such as DSL (Digital Subscriber Line) or cable, to achieve super-fast
authorization and settlement. Moreover, software based credit card solutions have the ability to be fully
integrated into computerized POS solutions in order to reduce double entry and increase user
productivity. Clearly, software based credit card processing solutions will eventually emerge as the
primary choice in payment processing as more and more merchants adopt computerized POS solutions
for their businesses.
There are numerous software based payment solutions on the market and most fall under one of two
categories: Store Deployed Payment Middleware and Internet Payment Gateways. Both offer
advantages when it comes to payment processing. The Store Deployed Payment Middleware solutions
are PC based and may operate in stand-alone mode or as part of an integrated solution. Software such
as Aldelo® EDC belongs to this category. The advantages of Store Deployed Payment Middleware are
ease of deployment, multiple processor choices, and ease of troubleshooting by isolating problems
within the store for faster resolution. The Internet Payment Gateways are usually deployed by
Merchant Service Providers (MSP’s) or Internet Payment Processors. Gateways such as Sterling,
TSYS, PayPros, and others, are all Internet Payment Gateways. Merchants usually do not integrate
directly to the Internet Payment Gateways since it is the responsibility of the client payment solution.
The main advantages of Internet Payment Gateways for merchants are more value added services and
possibly better competitive rates. The disadvantage of course, is that the choices are limited if a
payment solution integrates to only one processing platform. Aldelo® EDC integrates to various
Internet Payment Gateways and processors to deliver the benefits of both Store Deployed Payment
Middleware and Internet Payment Gateways.
Merchants who use Aldelo® EDC enjoy the benefits of processor choice, super-fast transaction
processing, security compliance, ease of troubleshooting, and much more. Aldelo® EDC also stands
out in terms of the extensive built-in security features, simple integration, reliable transaction
processing and storage, and easy to understand reports. Best of all, Aldelo® EDC is fully supported by
the Aldelo Technical Support Staff 7 days per week, 24 hours per day. Merchants who use Aldelo®
EDC enjoy peace of mind in the complex world of payment processing. Finally, Aldelo® EDC is the
only fully supported credit card processing software that integrates seamlessly with the Aldelo® POS
solution and the XERA® POS solution. Aldelo® POS and XERA® POS can have certain payment
processing features enabled only when integrated with Aldelo® EDC, and the Aldelo Technical
Support Staff is trained to provide assistance with both solutions within the same support call.
Who Are the Target Customers of Aldelo® EDC?
Aldelo® EDC caters to two different types of merchants within the Restaurant, Retail, and Mail Order
Telephone Order (MOTO) industries: Integrated Merchants and Stand-Alone Merchants.
18
Integrated Merchants are those who must process credit card transactions via an integrated
environment. Examples of this are the Aldelo® POS or XERA® POS solutions integrated with Aldelo®
EDC. This combination delivers a unified payment acceptance solution. Under integrated
environments, all primary payment activities originate from the integrated POS solution. The Aldelo®
EDC client application is used mainly for setup, administration, batching, and reporting purposes.
Stand-alone merchants are those who wish to process credit cards in stand-alone environments such as
doctors’ offices, reservation desks, service departments, and other businesses that traditionally do not
use a POS solution for integrated payment processing. Under the stand-alone environment, all primary
payment activities originate from within the Aldelo® EDC client application.
Who Are the Merchant Service Providers?
With Aldelo® EDC, multiple Merchant Service Providers (MSPs) are available to choose from right
out of the box. Each of these Merchant Service Providers has certified our payment solution to ensure
proper account setup and integration. In addition, Aldelo, LP adds Merchant Service Providers from
time to time, based on the needs of our customers.
Merchants who choose to use one of the certified Merchant Service Providers offered through Aldelo®
EDC ensure maximum compatibility with other Aldelo point-of-sale solutions and full support from
both Aldelo and the certified Merchant Service Provider. Best of all, certified Merchant Service
Providers usually are able to match or beat the merchant’s existing payment processing rates. For a
current list of available certified Merchant Service Providers, please contact our sales office.
What Do I Need Before I Can Proceed?
In order to setup payment processing for your business, please follow the action items listed below in
sequence:
1. Ensure that you have a PC that meets the minimum base-line requirements.
2. Select a certified Merchant Service Provider supported by Aldelo® EDC.
3. Sign up with the Merchant Service Provider selected in step 2 above, and retrieve your account
credentials.
4. Review your deployment strategy, perform the installation and setup, and conduct test
transactions.
The rest of this User Manual will discuss the above steps in detail. Please be sure to review this entire
manual before attempting to deploy the Aldelo® EDC solution.
How Do I Obtain Live Technical Assistance?
19
Should you have any questions during the setup of Aldelo® EDC, help is just a phone call away. Our
Technical Support Staff is available 7 days per week, 24 hours per day to assist you.
Technical Support Department
Aldelo, LP
Telephone: (925) 215-5634
Web: www.aldelo.com
E-mail: [email protected]
20
Requirements and
Planning
Technology Overview
This chapter serves as an educational primer on key technologies used in or involved with Aldelo®
EDC. The goal is to ensure that installers and administrators are fully aware of how the various
technologies work together and how Aldelo® EDC makes use of these technologies in a transparent,
hands free manner to promote ease of use. Next, this chapter moves on to system requirements analysis
and planning details. We use this section to discuss the various scenarios you may encounter when
deploying Aldelo® EDC. This section also serves as a great reference advisor when performing your
first installation.
Windows 10 Professional
Windows 10 Professional is ideal for POS and Aldelo® EDC deployments. All of the examples in this
manual were generated with Windows 10 Professional Edition. The use of other Windows Operating
Systems should be substantially similar.
Microsoft .NET Framework 4.6
The Microsoft .NET Framework is a managed environment for the next generation of applications
running on Microsoft Windows platforms. Both the server and client components of Aldelo® EDC are
built entirely on the .NET Framework. There are currently several .NET Framework libraries. Aldelo®
EDC requires the .NET Framework 4.6 version. You may install multiple versions of these
frameworks on the same system at the same time. It is also important to keep up with the latest .NET
Framework service updates. As an installer, administrator, or user of Aldelo® EDC, you do not need to
understand the inner workings of the .NET Framework. The only requirement is to ensure that the
.NET Framework is installed in the supported Windows operating system.
ASP.NET Web Services
ASP.NET Web Services is the next generation of Intranet and Internet based remote method of
communication. The Aldelo® EDC server component is built as an ASP.NET Web Service. All of the
payment processing and utility methods are encapsulated into a web service called EDC. Since the
server component is a web service, it must be hosted within Microsoft Internet Information Services
(IIS, described below). The ASP.NET Web Service architecture allows better scalability and
21
performance. As an installer, administrator, or user of Aldelo® EDC, you do not need to understand the
inner workings of the ASP.NET Web Service. The only requirement is to ensure that IIS is already
installed in the supported Windows operating system before attempting to install Aldelo® EDC. If
the .NET Framework 4.6 was installed prior to IIS or ASP.NET is not properly associated with IIS,
then you must perform the Register ASP.NET to IIS procedure.
Extensible Markup Language (XML)
Extensible Markup Language (XML) is the native language of Aldelo® EDC. All information packets
and data storage units are in XML format to allow for simpler parsing. As an installer, administrator, or
user of Aldelo® EDC, familiarity with the inner workings of XML is not required.
However, if you are a third party solutions integrator, you will be pleased to learn that response
messages are delivered in XML format. For information on third party integration needs, please
contact the Aldelo Technical Support department.
Simple Mail Transport Protocol (SMTP)
SMTP is the protocol used to send e-mail messages. Aldelo® EDC uses SMTP to send notification and
event alerts to select recipients. This e-mail notification feature alerts the recipients of key events such
as errors, warnings, and successful events. Please contact your Internet Service Provider or network
administrator for instructions on how to setup SMTP notification. As an installer, administrator, or user
of Aldelo® EDC, advanced knowledge of SMTP is not required. Use of the SMTP notification feature
is strongly recommended, but optional.
Microsoft Internet Information Services (IIS)
Microsoft Internet Information Services (IIS) is the host environment for web pages and web services.
The Aldelo® EDC server component is hosted under IIS to allow for built-in security and scalability.
Windows 10 Professional is ideal for POS and Aldelo® EDC deployments. IIS is included in the
operating system; however, IIS may not be pre-installed on your computer by default, so it is important
to ensure that IIS is installed prior to installing Aldelo® EDC. If IIS is not already installed, in
Windows 7 or later operating systems you may install it by navigating to Start > Control Panel >
Programs and Features > Turn Windows Features On or Off. Under IIS 6.0 and IIS 7.0, the
ASP.NET Web Services use the Network Service account by default. Also, to use IIS 7.0, you must
install IIS 6 Management Compatibility. This is found by navigating to Start > Control Panel >
Programs and Features > Turn Windows Features On or Off and then expanding Internet
Information Services, expanding Web Management Tools, and selecting the IIS 6 Management
Compatibility checkbox. As an installer, administrator, or user of Aldelo® EDC, it isn’t necessary to
know how the IIS software works. Accept the default settings for IIS during the installation process, as
these settings are appropriate for most users.
22
NOTE: If your Start Menu does not contain a menu item for the Control
Panel, access it by navigating to Start Button > All Apps > Windows System
> Control Panel.
Secure Sockets Layer (SSL)
Secure Sockets Layer (SSL) is a transport security protocol that secures data transport against public or
wireless networks. We highly recommend the use of SSL when you expose the Aldelo® EDC server
component either to the public network or to a wireless network. If your setup is 100% internal LAN
based, then SSL is not required in most cases. To setup SSL, you must purchase an SSL certificate
from a trusted Certificate Authority. The setup of SSL within IIS is a fairly straightforward process.
Consult with your network administrator for instructions on how to properly configure and setup SSL
if your deployment situation requires it. As an installer, administrator, or user of Aldelo® EDC,
intimate knowledge of SSL is not necessary. Aldelo® EDC automatically handles the interface with
SSL. The only requirement is the acquisition of a valid SSL certificate and its installation to IIS.
Microsoft SQL Server 2008, 2012, and 2014
Microsoft SQL Server 2008, 2012, and 2014 are enterprise level database management systems that
deliver maximum data consistency, security, performance, and reliability. The SQL Server 2008, 2012,
and 2014 Express editions are streamlined and free distribution versions of SQL Server 2008, 2012,
and 2014, targeting small groups of users.
Aldelo® EDC uses SQL Server 2008, 2012, or 2014 to store operation and transaction data from
payment processing activities. This database does not store cardholder information beyond the current
batch. When cardholder information is stored temporarily, such information is stored in AES
(Advanced Encryption Standard) encrypted state for maximum security. SQL Server 2008, 2012, or
2014 Express should be sufficient for most merchants processing credit card transactions with Aldelo®
EDC. If you are a merchant who already has SQL Server 2008, 2012, or 2014, you may use your
existing instance. As an installer, administrator, or user of Aldelo® EDC, an understanding of SQL
Server 2008, 2012, or 2014 is not required as SQL Server 2008, 2012, or 2014 are controlled through
Aldelo® EDC.
Broadband Internet Connectivity
Aldelo® EDC requires Broadband Internet connectivity in order to process credit card transactions.
Broadband Internet, such as DSL, cable, wireless, or even ISDN, is acceptable. The key is to ensure
that such internet services will remain connected, and in cases where the internet connection is lost, the
router or modem equipment will automatically reconnect immediately. Satellite or other high latency
internet types are not recommended. Additionally, Aldelo does not recommend using dialup internet as
your primary access method unless your ISP can guarantee that your connection will not be dropped
23
and that the modem will automatically reconnect in the event of a dropped call. Aldelo® EDC does not
require high bandwidth, so you can save on monthly service charges.
A static IP address is not required unless you plan to host the Aldelo® EDC payment engine web
service on the internet for third party solutions located outside your store. If you are opening the web
service to the public internet, then you must secure it with SSL. Finally, the cost of monthly broadband
Internet is relatively competitive with a telephone line dedicated for the purpose of credit card payment
processing. Plus, payment transaction speed on broadband internet always outperforms payment
transaction speed on dialup internet.
Firewall and Antivirus Software
Antivirus software normally does not conflict with Aldelo® EDC. However, if you have a
firewall, then you must open port 80 for HTTP (Hypertext Transfer Protocol). If you are using SSL,
then you must open port 443. In the event you have exposed Aldelo® EDC to the internet for third
party solutions such as web ordering vendors, you must then allow port 443 and NAT (Network
Address Translation) port forwarding to the PC containing Aldelo® EDC. For detailed help with
firewall and antivirus software, please contact your local internet service provider or your network
administrator.
The Aldelo® EDC Server Component
The Aldelo® EDC Server Component is the web service hosted within IIS. This is a set of ASP.NET
web service methods that handle payment processing and utility functions. Client applications (both
Aldelo® EDC Client Components and third party solutions) communicate directly with this set of web
service methods to achieve payment processing integration. The Server Component must be deployed
to one of the qualified computers within the merchant’s store (see System Requirements, below).
Additionally, the computer hosting the Server Component must have access to the internet in order to
communicate with back end payment processors.
Aldelo® EDC Client Component
The Aldelo® EDC Client Component is an administrative tool for the Aldelo® EDC Server Component.
Since the Server Component does not offer a user interface for operations, you must use the Client tool
to setup, administer, or use the Aldelo® EDC solution. In essence, the Aldelo® EDC Client Component
is the user interface for the server.
The Client Component may be installed on a computer separate from the Server Component. You
may also install the Client Component on additional computers; however, at least one copy of the
Client Component must be installed on the same computer hosting SQL Server 2008, 2012, or 2014 in
order for the Client Component to create and maintain the Aldelo® EDC database.
24
Basic Computer Terminology

PC: Personal Computer

OS: Operating System

CPU: Central Processing Unit

RAM: Random Access Memory for a PC, usually expressed in Megabytes (MB) or Gigabytes
(GB)

MB: Megabyte, a unit of measure for PC Storage or RAM capacity, approximately equal to 220
bytes

GB: Gigabyte, a unit of measure for PC Storage or RAM capacity, approximately equal to 230
bytes

Video Card: The graphical display board or integrated circuit within a PC that generates video
output

NIC: Network Interface Card, used to connect the PC to other PC’s on the same network

Hard Drive: Data storage device for a PC
System Requirements
In order to use the Aldelo® EDC payment processing solution effectively, Aldelo recommends the
following baseline system configuration. If your system does not meet the recommended baseline
system configuration, it does not necessarily exclude you from using Aldelo® EDC; however, if there
are any technical difficulties, the Aldelo Technical Support Staff will advise you to upgrade
your system to meet or exceed the baseline system configuration before continuing with their
troubleshooting steps.
Aldelo® EDC Server Component Baseline System Configuration
Minimum Server Computer Specifications

2.0 GHz or better Intel based processor


2 GB or more of system RAM
Video card with 16 MB of video RAM (If video RAM is shared with system RAM, limit to 32
MB maximum)
25

2 GB or more of available hard drive space

100/1000 network interface card (NIC)

Keyboard and mouse

Monitor or LCD supporting 800 x 600 or 1024 x 768 resolutions
Operating System Requirements

Microsoft Windows Server 2014 or

Windows POSReady 7 or

Microsoft Windows 7 Professional or

Microsoft Windows 10 Professional

Application of all the latest Windows updates and hot fixes
Warnings

Microsoft Small Business Server is not supported

Microsoft Windows Server 2008 Domain Controller is not supported
Other Software Requirements

Internet Information Services (IIS) 5.0, 6.0, or 7.0 (dependent on OS)

.NET Framework 4.6

Microsoft SQL Server 2008, 2012, or 2014 (or the Express edition)
Connectivity Requirements


Access to broadband internet connectivity, such as DSL, cable, wireless, etc.
Avoid using high latency internet access connectivity, such as satellite
26
SMTP Mail Account

For sending event and alert notifications from Aldelo® EDC
Aldelo® EDC Client Component Baseline System Configuration
Minimum Client Computer Specifications

1.5 GHz or better Intel based processor

1 GB or more of system RAM

Video card with 16 MB of video RAM (If video RAM is shared with system RAM, limit to 32
MB maximum)

2 GB or more of available hard drive space

100/1000 network interface card (NIC)

Keyboard and mouse

Monitor or LCD supporting 800 x 600 or 1024 x 768 resolutions
Operating System Requirements

Microsoft Windows Server 2014 or

Windows POSReady 7 or

Microsoft Windows 7 Professional or

Microsoft Windows 10 Professional

Application of all the latest Windows updates and hot fixes
Warnings

Microsoft Small Business Server is not supported

Windows Server 2008 Domain Controller is not supported
27
Other Software Requirements

.NET Framework 4.6
Connectivity Requirements

Access to Aldelo® EDC Server Component System via TCP/IP
Deployment Planning
Deployment Preparation Check List

Ensure that the system to which Aldelo® EDC will be deployed meets the Baseline System
Configuration

Ensure that you have the Windows Operating System CD during deployment

Ensure that you have your merchant account setup information from your Merchant Service
Provider

Ensure that you have SMTP account setup information from your ISP (optional, but highly
recommended)

Download and install the Aldelo® EDC software

Download and install all of the latest Microsoft Windows updates

Download and install Microsoft SQL Server 2008, 2012, or 2014
Single System Deployment
Single System Deployment is ideal for most merchants due to its simplicity and ease of maintenance.
Under this deployment strategy, you will install both the Aldelo® EDC Server and Client Components
onto the same system. This deployment strategy does require you to meet the Baseline System
Configuration of both the Server and Client. It is highly recommended that you increase the System
RAM to 2 GB or more for better performance. The target system needs .NET Framework 4.6, SQL
Server 2008, 2012, or 2014 (or one of the Express versions), and/or Microsoft Point of Service for
.NET 1.12. Once prerequisite requirements are met, Aldelo® EDC deploys as a Single System. Select
the Typical option during the Aldelo® EDC software installation. This option installs both the Client
Component and the Server Component.
28
Client / Server Deployment
Client / Server Deployment is necessary in the environment where there is one server but one or
more Aldelo® EDC client applications on different computers. This deployment strategy does not
apply to third party integrated clients (for example, Aldelo® POS or XERA® POS) connecting to the
server. The usefulness of having multiple Aldelo® EDC client applications may be for administrative
reasons, or in the case of stand-alone mode, to process credit card transactions on multiple systems.
For example, the server may be located in a closet and is normally inaccessible. However, in order to
perform administrative duties, you wish to access the Aldelo® EDC client application from a system
located in an office.
Under Client Server Deployment, you deploy Aldelo® EDC as a server, and then as a client. The
Server deployment is always the same as Single System Deployment, described above. The reason we
deploy everything on the server is to have the ability to create and maintain the database, as well as
other server administrative duties.
The Client deployment is simply installing just the client components. This allows multiple clients to
communicate with the server for both transaction processing and administrative duties. To deploy as
the Client, please see the Custom Setup section in the following chapter of this manual for selected
options.
NOTE: Integrated clients such as Aldelo® POS and XERA® POS do not
require Client / Server deployment.
Software Upgrades
For information about upgrading an existing installation of Aldelo® EDC, please contact your local
Aldelo authorized reseller.
29
30
Installation
Getting Started
Regardless of the Deployment Plan chosen in Chapter 2, the following sections provide step-by-step
installation guidance for the deployment of Aldelo® EDC. This chapter describes how to install the
software onto Windows 10 Professional Edition. The steps to install onto other Windows Operating
Systems are similar.
Determining the Existence of Internet Information Services (IIS)
The server component of Aldelo® EDC requires the existence of Internet Information Services (IIS) on
the system. IIS is not automatically installed during initial operating system setup. The following steps
describe how to determine if IIS is already installed on your system.
Select the Start button on the Windows Task Bar (See Figure 3-1).
Figure 3-1
31
Select Control Panel on the Start Menu (See Figure 3-2).
Figure 3-2
NOTE: If your Start Menu does not contain a tile for the Control Panel,
access it by navigating to Start Button > All Apps > Windows System >
Control Panel.
32
In the Control Panel, select Administrative Tools (See Figure 3-3).
Figure 3-3
33
In Administrative Tools, look for “Internet Information Services (IIS) Manager” in the list of installed
options. If found, IIS is already installed on this system (See Figure 3-4).
Figure 3-4
If the Internet Information Services (IIS) Manager is found in the list, skip the following section and
continue with the section titled Enabling 32-Bit Applications. If the Internet Information Services
(IIS) Manager is not found in the list, you must install it before installing Aldelo® EDC. In this case,
continue with the following section.
Installing Internet Information Services (IIS)
Internet Information Services (IIS) is a requirement for the Aldelo® EDC Server Component
deployment. If the system does not have IIS already installed, please follow the instructions listed
below to complete IIS installation. Do not attempt to install Aldelo® EDC until IIS is installed, or the
EDC installation will fail. If your operating system was installed from a CD or DVD, you may need to
place it in the disk drive while performing the IIS installation, so please have it handy. These
instructions describe how to install Internet Information Services (IIS) in Windows 10 Professional
Edition. Installation in other versions of Windows should be substantially similar.
34
Select the Start button on the Windows Task Bar (See Figure 3-5).
Figure 3-5
Select Control Panel on the Start Menu (See Figure 3-6).
Figure 3-6
NOTE: If your Start Menu does not contain a tile for the Control Panel,
access it by navigating to Start Button > All Apps > Windows System >
Control Panel.
35
On the Control Panel screen, click on Programs and Features (See Figure 3-7).
Figure 3-7
On the
Programs
and Features screen, select Turn Windows Features On or Off from the left side of the screen (See
Figure 3-8).
36
Fi
gure 3-8
On the Windows Features screen, select the Internet Information Services checkbox. It is not necessary
to turn on all of the features in Internet Information Services. Accept the default features, and then
click the OK button. Internet Information Services is now installed (See Figure 3-9).
37
Figure 3-9
Enabling 32-Bits Applications (64-Bit Operating Systems Only)
Please note that if your computer uses a 32-bit operating system, skip this section and continue with
the following section; however, if your computer uses a 64-bit operating system, you must enable 32bit applications before you may proceed with the installation of EDC. In this case, continue with the
following section.
NOTE: To determine the system type of your operating system, go to your
computer desktop and navigate to Start Button > Control Panel > System.
The system type appears near the center of the window.
NOTE: If your Start Menu does not contain a tile for the Control Panel,
access it by navigating to Start Button > All Apps > Windows System >
Control Panel.
To enable 32-bit applications on your computer, open the Control Panel and select the Administrative
Tools menu option. On the following screen, double-click the Internet Information Services (IIS)
Manager menu item to display the list of available IIS connections on the left side of the Internet
38
Information Services (IIS) Manager screen. Double-click on your computer name in the list to expand
its tree (See Figure 3-10).
Figure 3-10
In the expanded tree, click on the Application Pools menu item to display in the center panel the list of
application pools on the server. Right-click on DefaultAppPool to display its sub-menu and select
39
Advanced Settings… by clicking on it. On the Advanced Settings window, under the General Settings
section, make sure you set the Enable 32-Bit Applications option to True. Finally, click the OK button
to save the settings and dismiss the Advanced Settings window (See Figure 3-11).
Figure 3-11
Enabling HTTP Activation (Windows 10 Only)
If you are running Windows 10 Professional as your operating system, you must enable HTTP
Activation to allow ASP.net to register to Internet Information Services. Please note that this only
applies to systems running Windows 10. If your computer is running any other version of Windows,
skip this section and continue with the following section.
To enable HTTP Activation, open the Control Panel and select the Programs and Features menu
option. On the following screen, click the Turn Windows Features On or Off option on the left side of
the screen to display the Windows Features window. Expand the .NET Framework 4.6 Advanced
40
Services menu option and then expand the WCF Services sub-menu option. Select the Enable HTTP
Activation checkbox. Click the OK button to save the settings and dismiss the Windows Features
window (See Figure 3-12).
Figure 3-12
Installation of Aldelo® EDC
The installation of Aldelo® EDC is very straightforward. Prior to installation, please ensure that IIS is
already installed. The Aldelo® EDC installation is dependent upon the deployment plan chosen in
Chapter 2 of this manual. Please refer to the section titled Deployment Planning in Chapter 2 for
detailed deployment strategies. This section describes each of the steps involved in performing the
Aldelo® EDC software installation.
Place the Aldelo® EDC installation file on your computer desktop and double-click it to begin the
installation process. The welcome screen appears. Click the Next button to continue (See Figure
3-13).
41
Figure 3-13
42
Next, the License Agreement screen displays. Read the agreement carefully. If you wish, you may
print a hard copy of it by clicking the Print button. By accepting the terms of the License Agreement,
you are creating a legal agreement between you and Aldelo, LP. If you agree with the terms, select the
I Accept the Terms in the License Agreement radio button and then click the Next button to continue
(See Figure 3-14).
Figure 3-14
NOTE: If you do not accept the terms of the License Agreement, you cannot
install the software.
43
On the Setup Type screen, select the type of setup that suits your needs (Typical or Custom). The
Aldelo® EDC installation is dependent upon the deployment plan chosen in Chapter 2 of this manual.
Please refer to the section titled Deployment Planning in Chapter 2 for detailed deployment strategies.
Click the Next button to continue (See Figure 3-15).
Figure 3-15
44
Typical Setup
If you chose the typical setup type, the Ready to Install the Program screen appears next. Verify that
the current settings are correct. If not, click the Back button and make any necessary changes. When
ready to proceed, click the Install button (See Figure 3-16).
Figure 3-16
45
During the installation process, the following screen displays (See Figure 3-17).
Figure 3-17
46
Click the Finish button on the InstallShield Wizard Completed screen to exit the wizard (See Figure 318).
Figure 3-18
When finished, restart your computer, whether or not you are prompted to do so.
47
If you performed the Typical Setup, your installation is now complete. Skip the following Custom
Setup section and continue with the section titled Post Installation Verification. Custom Setup
Server Setup
If you chose Custom on the Setup Type screen (See Figure 3-15, above), the Custom Setup screen
follows. Here you may install either the client software or the server software. Choose the Payment
Processing Services icon to install the required software on your server computer and then click the
Next button to continue (See Figure 3-19).
Figure 3-19
48
The Ready to Install the Program screen appears next. Verify that the current settings are correct. If
not, click the Back button and make any necessary changes. When ready to proceed, click the Install
button (See Figure 3-20).
Figure 3-20
During the installation process, the following screen displays (See Figure 3-21).
Figure 3-21
49
Click the Finish button on the InstallShield Wizard Completed screen to exit the wizard (See Figure 322).
Figure 3-22
When finished, restart your computer, whether or not you are prompted to do so.
50
Client Setup
To install Aldelo® EDC on your client computer, choose the Payment Client App icon on the Custom
Setup screen, and then click the Next button (See Figure 3-23).
Figure 3-23
51
The Ready to Install the Program screen appears next. Verify that the current settings are correct. If
not, click the Back button and make any necessary changes. When ready to proceed, click the Install
button (See Figure 3-24).
Figure 3-24
During the installation process, the following screen displays (See Figure 3-25).
Figure 3-25
52
Click the Finish button on the InstallShield Wizard Completed screen to exit the wizard (See Figure 326).
Figure 3-26
When finished, restart your computer, whether or not you are prompted to do so.
Post Installation Verification
Once you have installed Aldelo® EDC, it is a good idea to verify that the installation was successful
and that everything is setup properly. The following sections show you how to perform this
verification. Although this procedure is not required, it is highly recommended.
Verify Firewall Port is Open
Since the Aldelo® EDC Server component is an ASP.NET web service, you must make sure that Port
80 (Port 443 if SSL is enabled) is open in the firewall on the server computer that hosts Aldelo® EDC.
To configure this port access, open the firewall software on your server computer. If you are using the
Windows firewall, follow the instructions below. If you are using a third party firewall product, please
refer to the firewall software’s user manual for instructions on how to configure port access.
Select the Start button on the Windows Task Bar (See Figure 3-27).
53
Figure 3-27
Select Control Panel on the Start Menu (See Figure 3-28).
Figure 3-28
NOTE: If your Start Menu does not contain a tile for the Control Panel,
access it by navigating to Start Button > All Apps > Windows System >
Control Panel.
54
On the Control Panel screen, double-click on Windows Firewall (See Figure 3-29).
Figure 3-29
55
On the following screen, click the Advanced Settings menu item on the left side of the screen (See
Figure 3-30).
Figure 3-30
56
The Windows Firewall with Advanced Security screen appears. On the left side of the screen, click the
Inbound Rules menu item, and then in the Actions column on the right side of the screen, click the
New Rule menu item (See Figure 3-31).
Figure 3-31
57
The New Inbound Rule Wizard displays. Select the Port radio button to create a rule that controls
connections for a TCP or UDP port and then click the Next button (See Figure 3-32).
Figure 3-32
58
In the following window, select the TCP radio button for the protocol and the Specific Local Ports:
radio button. Enter the number of the firewall port you wish to open in the Specific Local Ports field. If
SSL is not enabled, enter “80” for the port number. If SSL is enabled, enter “443” for the port number.
When finished, click the Next button to continue (See Figure 3-33).
Figure 3-33
59
In the next window, select the Allow the Connection radio button and then click the Next button to
continue (See Figure 3-34).
Figure 3-34
60
In the Profile window, select the appropriate checkboxes for your installation. If you do not know what
to select here, check with your network administrator. Click the Next button to continue (See Figure 335).
Figure 3-35
61
Finally, give the new port a name (for example, “HTTP Port” if SSL is not enabled or “HTTPS Port” if
SSL is enabled) and, if desired, an optional description. When finished, click the Finish button to
complete the procedure (See Figure 3-36).
Figure 3-36
Verify Aldelo® EDC Folder Securities
Aldelo® EDC requires certain folder securities to be setup properly. The Aldelo® EDC installation
software automatically configures these folder securities for you. This section provides a detailed
explanation of security permissions and how they affect Aldelo® EDC. Knowledge of manual security
configuration is desirable if you must maintain the folder securities yourself. In general, both the
Aldelo® EDC Client and Server folders must be given Full Control security within the Users group.
Additionally, if the system is running Windows 7, add the ASPNET account with Full Control
security.
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Verify Aldelo® EDC Web Service is Functioning Properly
The quickest way to ensure that IIS, ASP.NET, and the Aldelo® EDC Server component (web service)
are working properly is to execute a web service test. The following instructions describe how to
perform such a test.
Open a web browser on your computer, enter “http://localhost/AldeloEDC/EDC.asmx” in the browser
address bar, and hit the Enter button on your keyboard. If the web service is located on a remote
computer, substitute the remote computer’s name or its IP address for the word “localhost” in the web
address above. If the web service is hosted under SSL, then replace “http” with “https” See Figure 337).
Figure 3-37
63
After a few moments, the browser displays a list of available web methods (See Figure 3-38).
Figure 3-38
64
Scroll down, locate the Verify Success web method, and click on it. On the following screen, click the
Invoke button (See Figure 3-39).
Figure 3-39
65
Next, a browser screen displays some XML code. Read the displayed messages carefully. If the
messages indicate that any errors have occurred or that the server page was not found, recheck the
Aldelo® EDC folder securities settings (See Figure 3-40).
Figure 3-40
Verify SQL Server 2008, 2012, or 2014 is Running
SQL Server 2008, 2012, or 2014 needs to be running in order to provide data access to Aldelo® EDC.
If you installed SQL Server 2008, 2012, or 2014 for the first time, be sure to restart the computer so
that SQL Server 2008, 2012, or 2014 is started automatically.
66
Configuration &
Testing
Summary
When you start the Aldelo® EDC client application for the first time, you are prompted to setup the
database. This procedure should be performed on the server computer containing both the Aldelo®
EDC server and client components. This chapter provides you with step-by-step configuration and
testing procedures to ensure proper setup of Aldelo® EDC. Your actual setup may vary slightly based
upon the deployment strategy selected in Chapter 2 of this manual.
For the purposes of this manual, TSYS is the payment processor used for almost all of the examples.
NOTE: Not all of the features described in this manual are supported by all
payment processors. The processor you use may support a different set of
features in Aldelo® EDC.
License Activation
For licensing information, please see the Aldelo® End Point Services (EPS) Manual.
Database Setup Wizard
If the Aldelo® EDC client application detects that you do not have an active database connected, the
New Database Setup wizard appears when you launch the software. This wizard helps you to
automatically create the database and setup account information, saving you a significant amount of
time. In order to use the wizard, you must deploy Aldelo® EDC as a single system deployment.
Otherwise, you must perform the setup manually. When entering the required information, click the
abc button next to the respective field if you wish to display the field’s onscreen keyboard. Please be
sure to enter PCI compliant passwords. See the PCI Compliance Guide for instructions. The PCI
Compliance Guide may be found from your desktop by navigating to Start > All Apps > Aldelo >
PCI Manual.
General System Information Tab
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In the SQL Server Name & Instance field, enter the location of your SQL Server instance. This is
typically on the local machine. In this case, enter “[your computer name]\Aldelo” in this field.
In the EDC Web Service Host Name field, enter the location of the web service. Again, this is typically
on the local machine. If either your web service or your SQL Server instance is not located on your
local machine, contact Aldelo Technical Support for instructions on what to enter in these fields.
In the Daily Auto Batch Close Time field, enter the time of day that you wish to perform the Auto
Batch Close. This should be at a time when there is either no activity taking place (i.e., after your
business has closed for the day) or when there is the least amount of activity taking place (the slowest
time of day in a 24-hour operation). Typically, this time should be at least one hour after the close of
business to allow for any delays in the closing of the business for the day (See Figure 4-1).
Figure 4-1
User Accounts and Passwords Tab
Next, click on the User Accounts and Passwords Tab. In both the Encryption Passphrase and the
Confirm fields, accept the default passphrase values.
In the Admin User Name field, choose a unique user name for the administrator. Enter an Admin
Password and confirm the password by entering it again in the corresponding fields. If desired, click
the abc button next to the respective field if you wish to display the field’s onscreen keyboard. Be sure
to choose a password that is PCI compliant (See Database Setup Wizard, previous page).
68
Follow the same procedure to select and enter both a Batch User Name and a POS User Name. Again,
you must choose passwords that are PCI compliant (See Figure 4-2).
Figure 4-2
Please keep a record of these user names and passwords, as you will need them for future use.
E-mail Notifications Tab
Under the E-mail Notifications Tab, you enter the required information to allow Aldelo® EDC to
deliver e-mail alerts of successes, failures, errors, and other audit trail activities. If desired, click the
abc button next to the respective field if you wish to display the field’s onscreen keyboard.
NOTE: The use of the e-mail notification feature is optional, but strongly
recommended.
To send notifications, you must have an SMTP account. The information necessary to setup this
account must be obtained from your Internet Service Provider (ISP). If your ISP requires SMTP
authentication, then you must enter the SMTP Server Name, the SMTP Port, the Authentication User
Name, and the Authentication Password in the first four fields on this screen.
69
NOTE: The default port number for SMTP is 25; however, make sure to
verify this with your ISP, as some internet service providers are now using
different port numbers to help reduce the occurrence of spam (unsolicited
and/or undesired e-mail messages).
The sender e-mail address field indicates the e-mail address from which the e-mail was sent. Typically,
a user selects a sender e-mail address such as “[email protected]” where “xyz.com” represents your
normal e-mail domain. The notification feature allows up to three parties to be notified of selected
events. Enter the e-mail addresses of these parties in the last three fields on the form (See Figure 4-3).
Figure 4-3
Typically, the manager and a person with technical skills are notified, with the third party being the
Merchant Service Provider (or Aldelo Technical Support when troubleshooting). Please be sure to
receive permission from third parties before setting them up in your notification list.
70
Finish Tab
When you have entered all of the required information on the General System Information Tab, the
User Accounts and Passwords Tab, and the Email Notifications Tab, click on the Finish Tab. Next,
click the Create Database button to have the New Database Setup wizard perform the creation of the
database for you (See Figure 4-4).
Figure 4-4
NOTE: If you wish to postpone the database creation until a later time, click
the Exit Wizard button instead of the Create Database button. When you
want to continue with the database creation, refer to the Advanced
Database Setup section, below.
71
When the wizard is done creating the new database, the Database Creation Complete window appears.
Click the OK button to complete the process (See Figure 4-5).
Figure 4-5
Aldelo® EDC – Login
Next, the Aldelo® EDC – Login screen prompts you to enter your user name and password. Enter the
Administrator User Name and Administrator User Password that you created under the User Accounts
and Passwords Tab of the New Database Setup wizard. Click the Login button to continue (See Figure
4-6).
Figure 4-6
72
Next, you are prompted to enter the answers to three personal security challenge questions. Enter the
answers to these questions as honestly as possible, as you may need to remember and re-enter the
answers to these questions sometime in the future if you forget your password and need to reset it. If
desired, click the abc button next to the respective field if you wish to display the field’s onscreen
keyboard. The answers to these questions are saved in the database. Click the Update button to
continue (See Figure 4-7).
Figure 4-7
When finished entering the answers to the challenge questions, the user may login with the user name
and password setup previously.
73
Resetting a Forgotten Password
If the user ever forgets his password, he may click the Forgot your Password? button on the login
screen to display the Reset Forgotten Password screen. Here the user re-enters the answers to the three
security questions. If desired, click the abc button next to the respective field if you wish to display the
field’s onscreen keyboard. If the answers match those saved in the database, the user is allowed to reset
his password. After entering the answers to the security questions, click the Validate button to continue
(See Figure 4-8).
Figure 4-8
If the user successfully enters the answers to the three security challenge questions, a message box
displays letting the user know that the password is ready to be reset. Click the OK button to continue
(See Figure 4-9).
Figure 4-9
74
Enter the new password and then re-enter it to confirm that it was typed correctly. When finished, click
the Update button (See Figure 4-10).
Figure 4-10
NOTE: You may not enter the same password that you used previously.
If successful, a message displays letting the user know that the password has been updated. Click the
OK button to complete the process (See Figure 4-11).
Figure 4-11
The user may now login with the new password.
75
Merchant Account Setup
Upon logging in, the main screen of Aldelo® EDC displays. Click the File button in the upper left
corner of the window and then select Merchant Accounts from the left side of the displayed menu to
continue (See Figure 4-12).
Figure 4-12
76
Merchant Account Editor Tab
The Merchant Accounts screen opens to the Merchant Accounts Tab. At the bottom of the window,
click the New button (See Figure 4-13).
Figure 4-13
77
The Merchant Account Settings warning message displays. Please be sure to read this warning
message in its entirety. Use the scroll bar to the right of the text to scroll down to reveal the hidden
portions of the warning message. When you finish reading the entire warning message, select either the
I Agree button or the I Do Not Agree button at the bottom of the window to continue. Please note that
if you select the I Do Not Agree button, you may not access the Merchant Account Editor Tab where
you create a new merchant account (See Figure 4-14).
Figure 4-14
78
Upon clicking the I Agree button on the window displayed above, the display shifts to the Merchant
Account Editor Tab and the Merchant Account Detail section appears (See Figure 4-15).
Figure 4-15
Under the Merchant Account Editor Tab, enter the necessary information. For the Account Name,
enter the name of your business or any other name you deem appropriate. If desired, click the abc
button next to the field if you wish to display the field’s onscreen keyboard. Next, select the Account
Type from the drop-down list box. Then choose your Merchant Service Provider and Business Type
from their respective drop-down list boxes.
Next, select from the four checkboxes on the lower half of the form, as appropriate. The Active
Account checkbox indicates that the account is currently in use by your business. The Enable Tracing
checkbox, when selected, allows Aldelo® EDC to create a log file that may be used by the Aldelo
Technical Support team should you have a problem with the software. The Hide Account checkbox is
used to change the account status to inactive. This checkbox is used when you change your Merchant
Service Provider or change accounts within the same Merchant Service Provider. The account is
hidden and not deleted because there may still be a need to retrieve historical transactions from the
account. The Demo Mode checkbox allows Aldelo® EDC to be used for training purposes (See
warning, below). Any transactions completed in Demo Mode are not submitted for payment.
WARNING: Demo Mode is to be used for training purposes only! When in
Demo Mode, credit card transactions are NOT processed against a live
merchant account. Likewise, such charges are NOT posted against the
customer’s credit card. As a result, this merchant account does NOT receive
any funds from activities processed in Demo Mode. If you use Demo Mode
for training purposes, DO NOT forget to uncheck the Demo Mode checkbox
when you are finished training and wish to return to Live Mode.
79
If you want to change the number of seconds before the connection times out or the response times out,
enter the new value in the appropriate field; otherwise, leave the default values in these fields.
If you are in a tax jurisdiction that requires a second level of taxation, contact Aldelo Technical
Support for instructions on how to use the two fields to the right of the checkboxes on this screen.
These fields are used by certain Merchant Service Providers to automatically transmit the additional
second level tax information with each transaction. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard.
Enter the settings information on the right side of the screen as necessary. If desired, click the abc
button next to the respective field if you wish to display the field’s onscreen keyboard. This
information is dependent upon the Merchant Service Provider selected. Please note that the fields
displayed on this screen may vary widely, depending on the installed version of Aldelo® EDC and the
selection made in the Merchant Service Provider field. Contact your Merchant Service Provider for
help in filling in these fields.
If the screen under the Merchant Account Editor tab displays a Setup button like the one depicted
below, click the Setup button to enter your processor settings information (See Figure 4-16).
Figure 4-16
80
On the following window, enter your processor settings. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard. Again, this required information
is dependent upon the Merchant Service Provider selected. Contact your Merchant Service Provider for
help in filling in these fields (See Figure 4-17).
Figure 4-17
To abort the processor setup procedure and return to the previous screen, click the Cancel button. Once
you have completed entry of the information and you are satisfied that it is correct, click the OK button
to save the information and return to the previous screen.
In the Merchant Account Detail section, click the Save button on the Merchant Accounts Toolbar. A
confirmation message displays, indicating that your information was saved successfully. Click the OK
button to complete the process (See Figure 4-18).
Figure 4-18
81
Merchant Accounts Tab
Next, select the Merchant Accounts Tab. The merchant account you just setup, as well as any others
that may have been setup previously, is now listed here. If an account is hidden, it is listed under the
Merchant Accounts Tab with a checkmark in the Hidden checkbox (See Figure 4-19).
Figure 4-19
Merchant Accounts Toolbar
The Merchant Accounts Toolbar appears at the bottom of the Merchant Account Setup screen. Use the
buttons on the toolbar to perform the following actions.
Show All Button
For the payment processor used in the examples, the Show All button only appears under the Merchant
Accounts Tab of the Merchant Account setup screen. Clicking it displays all of the merchant accounts
that have been setup previously, including any hidden accounts.
New Button
If you wish to enter a new merchant account, click the New button to display the Merchant Account
Detail section where you may enter a new merchant account.
82
Save Button
The Save button only appears under the Merchant Account Editor Tab of the Merchant Account setup
screen. Click the Save button to save any new account information or any changes made to existing
accounts. If you fail to save the information, it is deleted automatically when you exit the screen. After
saving, the new or updated information appears under the Merchant Accounts Tab.
Delete Button
If you wish to permanently delete a merchant account that has been setup previously, click the Delete
button while the account information is displayed. Please note that you cannot permanently delete an
account unless it has no transaction data associated with it. If you have ever used it to process a
transaction, it cannot be deleted. In this case, select the Hide Account checkbox instead to hide the
account from the displayed list of accounts under the Merchant Accounts Tab.
Cancel Button
If you are in the process of entering information to create a new merchant or editing the information of
an existing account and wish to exit without saving the information, click the Cancel button.
Done Button
To exit the Merchant Accounts screen, click the Done button. Please note that if you also want to save
any changes made, click the Save button before clicking the Done button to exit the screen.
Merchant Account Setup with the Aldelo® EDC TSYS Edition that Supports the PAX S300 EMV
Card Reader Device
Aldelo now offers the Aldelo® EDC TSYS Edition that supports the PAX S300 EMV (EuroPay,
MasterCard, and Visa) ready card reader device that uses TCP/IP. This device allows the capture of
data from both traditional magnetic stripe cards and the new smart cards that store their data on
integrated circuit chips that are imbedded within the cards themselves. Use of this smart card
technology promises to improve security and reduce the occurrence of fraud. Please note that if you
use TSYS as your Merchant Service Provider and you wish to accept the new smart cards from your
customers, you must upgrade your installation of Aldelo® EDC to the TSYS Edition.
Users who wish to use the PAX S300 EMV ready device will need to update both their installations of
Aldelo® EDC and their point-of-sale software to the latest versions that support the device. Before
installing the new version of Aldelo® EDC, be sure to close the batch on your existing version. Please
note that PAX S300 EMV merchant accounts support only credit, debit, and gift card transactions.
83
Please also note that Aldelo® POS does not support the Bar Tab feature when using the PAX S300
EMV option with your Merchant Service Provider.
The External Payment Device – Special Configuration Attention warning message appears during the
setup of the software. Please be sure to read this warning message thoroughly and in its entirety. When
you finish reading the entire warning message, select either the I Understand & Agree as Stated Above
>> button or the << Exit button at the bottom of the window to continue. Please note that if you select
the << Exit button, you may not continue with the configuration of the software (See Figure 4-20).
Figure 4-20
Setting up the merchant account for use with Aldelo® EDC and the PAX S300 EMV ready card reader
device that uses TCP/IP is somewhat different than the setup procedure for a merchant account that
uses a traditional magnetic stripe card reader device.
84
Upon logging in, the main screen of Aldelo® EDC displays. Click the File button in the upper left
corner of the window and then select Merchant Accounts from the left side of the displayed menu to
continue (See Figure 4-21).
Figure 4-21
85
Merchant Account Editor Tab
The Merchant Accounts screen opens to the Merchant Accounts Tab. At the bottom of the window,
click the New button (See Figure 4-22).
Figure 4-22
86
The Merchant Account Settings warning message displays. Please be sure to read this warning
message in its entirety. Use the scroll bar to the right of the text to scroll down to reveal the hidden
portions of the warning message. When you finish reading the entire warning message, select either the
I Agree button or the I Do Not Agree button at the bottom of the window to continue. Please note that
if you select the I Do Not Agree button, you may not access the Merchant Account Editor Tab where
you create a new merchant account (See Figure 4-23).
Figure 4-23
Upon clicking the I Agree button on the window displayed above, the display shifts to the Merchant
Account Editor Tab and the Merchant Account Detail section appears (See Figure 4-24).
Figure 4-24
87
In this window, enter the necessary information. For the Account Name, enter the name of your
business or any other name you deem appropriate. If desired, click the abc button next to the field if
you wish to display the field’s onscreen keyboard. Next, select the Account Type from the drop-down
list box. In the Merchant Service Provider field, click the down arrow button to the right of the field
and select the TSYS (Pax) option from the list. Finally, choose your Business Type from the last dropdown list box.
Next, select from the four checkboxes on the lower half of the form, as appropriate. The Active
Account checkbox indicates that the account is currently in use by your business. The Enable Tracing
checkbox, when selected, allows Aldelo® EDC to create a log file that may be used by the Aldelo
Technical Support team should you have a problem with the software. The Hide Account checkbox is
used to change the account status to inactive. This checkbox is used when you change your Merchant
Service Provider or change accounts within the same Merchant Service Provider. The account is
hidden and not deleted because there may still be a need to retrieve historical transactions from the
account. The Demo Mode checkbox allows Aldelo® EDC to be used for training purposes (See
warning, below). Any transactions completed in Demo Mode are not submitted for payment.
WARNING: Demo Mode is to be used for training purposes only! When in
Demo Mode, credit card transactions are NOT processed against a live
merchant account. Likewise, such charges are NOT posted against the
customer’s credit card. As a result, this merchant account does NOT receive
any funds from activities processed in Demo Mode. If you use Demo Mode
for training purposes, DO NOT forget to uncheck the Demo Mode checkbox
when you are finished training and wish to return to Live Mode.
If you want to change the number of seconds before the connection times out or the response times out,
enter the new values in the appropriate fields; otherwise, leave the default values in these fields.
If you are in a tax jurisdiction that requires a second level of taxation, contact Aldelo Technical
Support for instructions on how to use the two fields to the right of the checkboxes on this screen.
These fields are used by certain Merchant Service Providers to automatically transmit the additional
second level tax information with each transaction. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard.
There are two fields on the right side of the screen. The Devices List field is populated automatically
with the information that is entered in one of the steps below; therefore, no entry is required in this
field. In the Prompt Tip (Y/N) field, enter “Y” to have the PAX S300 EMV ready device prompt the
user to enter a gratuity and enter “N” if you do not wish to use this feature. If desired, click the abc
button next to the respective field to display the field’s onscreen keyboard.
When finished, click the Setup button to continue (See Figure 4-25).
88
Figure 4-25
In the following window, you enter the device integration settings for each of your PAX S300 EMV
devices (See Figure 4-26).
Figure 4-26
89
Please note that you may connect multiple POS stations to the same PAX S300 EMV device but you
may not connect multiple PAX S300 EMV devices to the same POS station. The setup of merchant
account information is no longer required, as this information is now embedded in the PAX S300
EMV device itself.
In the POS Terminal Name field, enter the station number of the computer to which the PAX S300
EMV device is connected. This information may be found in the Aldelo® POS Back Office for the
selected terminal under Station Settings. Please note that if you are using Aldelo® EDC in Stand Alone
mode, enter “Default” in the POS Terminal Name field.
In the EMV Device IP field, enter the IP address of the PAX S300 EMV device. This information may
be accessed directly from the PAX S300 EMV device. Please note that the IP address of the device
should be reserved or made static in your network so that it does not change. It may also be necessary
to set the IP address in the PAX S300 EMV device to this same static IP address.
In the EMV Device IP Port field, enter the port number on which the selected PAX S300 EMV device
communicates. Again, this information may be accessed directly from the PAX S300 EMV device.
Once you have populated all three fields with the appropriate information, click the Add button to add
the device information to the Integrated EMV Payment Devices list. If necessary, an unlimited number
of PAX S300 EMV devices may be added to the list in the same manner.
Next, click the Done button to save the information and return to the Merchant Account Detail
section. Finally, click the Save button on the Merchant Accounts Toolbar. On the confirmation
message that follows, click the OK button (See Figure 4-27).
Figure 4-27
Merchant Accounts Tab
90
Next, select the Merchant Accounts Tab. The merchant account you just setup, as well as any others
that may have been setup previously, is now listed here. If an account is hidden, it is listed under the
Merchant Accounts Tab with a checkmark in the Hidden checkbox (See Figure 4-28).
Figure 4-28
If you wish to delete a previously entered device from the list, click on the device information in the
list and then click the Delete button (See Figure 4-29).
91
Figure 4-29
In the following window, click the Yes button to confirm the deletion (See Figure 4-30).
Figure 4-30
The device is immediately removed from the Integrated EMV Payment Devices list.
Merchant Accounts Toolbar
The Merchant Accounts Toolbar appears at the bottom of the Merchant Account Setup screen. Use the
buttons on the toolbar to perform the following actions.
Show All Button
92
For the Aldelo® EDC TSYS Edition that Supports the PAX S300 EMV card reader device, the Show
All button only appears under the Merchant Accounts Tab of the Merchant Account setup screen.
Clicking it displays all of the merchant accounts that have been setup previously, including any hidden
accounts.
New Button
If you wish to enter a new merchant account, click the New button to display the Merchant Account
Detail section where you may enter a new merchant account.
Save Button
The Save button only appears under the Merchant Account Editor Tab of the Merchant Account setup
screen. Click the Save button to save any new account information or any changes made to existing
accounts. If you fail to save the information, it is deleted automatically when you exit the screen. After
saving, the new or updated information appears under the Merchant Accounts Tab.
Delete Button
If you wish to permanently delete a merchant account that has been setup previously, click the Delete
button while the account information is displayed. Please note that you cannot permanently delete an
account unless it has no transaction data associated with it. If you have ever used it to process a
transaction, it cannot be deleted. In this case, select the Hide Account checkbox instead to hide the
account from the displayed list of accounts under the Merchant Accounts Tab.
Cancel Button
If you are in the process of entering information to create a new merchant or editing the information of
an existing account and wish to exit without saving the information, click the Cancel button.
Done Button
To exit the Merchant Accounts screen, click the Done button. Please note that if you also want to save
any changes made, click the Save button before clicking the Done button to exit the screen.
93
Merchant Account Setup with the Aldelo® EDC North American Bancard Edition that Supports
the Ingenico iPP320 EMV Card Reader Device
`
Aldelo now offers the Aldelo® EDC North American Bancard Edition that supports the Ingenico
iPP320 EMV (EuroPay, MasterCard, and Visa) ready card reader device that uses TCP/IP. This device
allows the capture of data from both traditional magnetic stripe cards and the new smart cards that
store their data on integrated circuit chips that are imbedded within the cards themselves. Use of this
smart card technology promises to improve security and reduce the occurrence of fraud. Please note
that if you use North American Bancard as your Merchant Service Provider and you wish to accept the
new smart cards from your customers, you must upgrade your installation of Aldelo® EDC to the North
American Bancard Edition.
Users who wish to use the Ingenico iPP320 EMV ready device will need to update both their
installations of Aldelo® EDC and their point-of-sale software to the latest versions that support the
device. Before installing the new version of Aldelo® EDC, be sure to close the batch on your existing
version. Please note that Ingenico iPP320 EMV merchant accounts support only credit transactions.
Debit and gift card transactions are not supported. Please also note that Aldelo® POS does not support
the Bar Tab feature when using the Ingenico iPP320 EMV option with your Merchant Service
Provider.
Setting up the merchant account for use with Aldelo® EDC and the Ingenico iPP320 EMV ready card
reader device that uses TCP/IP is somewhat different than the setup procedure for a merchant account
that uses a traditional magnetic stripe card reader device.
94
Upon logging in, the main screen of Aldelo® EDC displays. Click the File button in the upper left
corner of the window and then select Merchant Accounts from the left side of the displayed menu to
continue (See Figure 4-31).
Figure 4-31
95
Merchant Account Editor Tab
The Merchant Accounts screen opens to the Merchant Accounts Tab. At the bottom of the window,
click the New button (See Figure 4-32).
Figure 4-32
96
The Merchant Account Settings warning message displays. Please be sure to read this warning
message in its entirety. Use the scroll bar to the right of the text to scroll down to reveal the hidden
portions of the warning message. When you finish reading the entire warning message, select either the
I Agree button or the I Do Not Agree button at the bottom of the window to continue. Please note that
if you select the I Do Not Agree button, you may not access the Merchant Account Editor Tab where
you create a new merchant account (See Figure 4-33).
Figure 4-33
Upon clicking the I Agree button on the window displayed above, the display shifts to the Merchant
Account Editor Tab and the Merchant Account Detail section appears (See Figure 4-34).
Figure 4-34
97
In this window, enter the necessary information. For the Account Name, enter the name of your
business or any other name you deem appropriate. If desired, click the abc button next to the field if
you wish to display the field’s onscreen keyboard. Next, select the Account Type from the drop-down
list box. In the Merchant Service Provider field, click the down arrow button to the right of the field
and select the EMV option from the list. Finally, choose your Business Type from the last drop-down
list box.
Next, select from the four checkboxes on the lower half of the form, as appropriate. The Active
Account checkbox indicates that the account is currently in use by your business. The Enable Tracing
checkbox, when selected, allows Aldelo® EDC to create a log file that may be used by the Aldelo
Technical Support team should you have a problem with the software. The Hide Account checkbox is
used to change the account status to inactive. This checkbox is used when you change your Merchant
Service Provider or change accounts within the same Merchant Service Provider. The account is
hidden and not deleted because there may still be a need to retrieve historical transactions from the
account. The Demo Mode checkbox allows Aldelo® EDC to be used for training purposes (See
warning, below). Any transactions completed in Demo Mode are not submitted for payment.
WARNING: Demo Mode is to be used for training purposes only! When in
Demo Mode, credit card transactions are NOT processed against a live
merchant account. Likewise, such charges are NOT posted against the
customer’s credit card. As a result, this merchant account does NOT receive
any funds from activities processed in Demo Mode. If you use Demo Mode
for training purposes, DO NOT forget to uncheck the Demo Mode checkbox
when you are finished training and wish to return to Live Mode.
If you want to change the number of seconds before the connection times out or the response times out,
enter the new values in the appropriate fields; otherwise leave the default values in these fields.
If you are in a tax jurisdiction that requires a second level of taxation, contact Aldelo Technical
Support for instructions on how to use the two fields to the right of the checkboxes on this screen.
These fields are used by certain Merchant Service Providers to automatically transmit the additional
second level tax information with each transaction. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard.
The information for the fields on the right side of the screen (the Application Profile ID, the Workflow
ID, the Merchant Profile ID, the Identity Token, and the optional NAB API URL Override) must be
obtained from your Merchant Service Provider. Enter the information in the respective fields. If
desired, click the abc button next to the respective field if you wish to display the field’s onscreen
keyboard.
Please note that the value that goes in the Identity Token field is extremely long. Do not attempt to
enter it manually. Make sure to copy and paste it into the field. When copying the text, be sure to copy
the entire text of the value.
When finished, click the Setup button to continue (See Figure 4-35).
98
Figure 4-35
In the following window, you enter your device integration settings for each of your Ingenico iPP320
EMV devices (See Figure 4-36).
Figure 4-36
99
Please note that you may connect multiple POS stations to the same Ingenico iPP320 EMV device but
you may not connect multiple Ingenico iPP320 EMV devices to the same POS station.
In the POS Terminal Name field, enter the station number of the computer to which the Ingenico
iPP320 EMV device is connected. This information may be found in the Aldelo® POS Back Office for
the selected terminal under Station Settings. Please note that if you are using Aldelo® EDC in Stand
Alone mode, enter “Default” in the POS Terminal Name field.
In the EMV Device IP field, enter the IP address of the Ingenico iPP320 EMV device. This
information must be obtained directly from your Merchant Service Provider. Please note that the IP
address of the device should be reserved or made static in your network so that it does not change.
In the EMV Device IP Port field, enter the port number on which the selected Ingenico iPP320 EMV
device communicates. Again, this information must be obtained directly from your Merchant Service
Provider.
Once you have populated all three fields with the appropriate information, click the Add button to add
the device information to the Integrated EMV Payment Devices list. If necessary, an unlimited number
of Ingenico iPP320 EMV devices may be added to the list in the same manner.
Next, click the Done button to save the information. A reminder message displays. Read the message
and click the OK button to dismiss it (See Figure 4-37).
Figure 4-37
The display returns to the Merchant Account Detail section. Click the Save button on the Merchant
Accounts Toolbar. A confirmation message displays, indicating that your information was saved
successfully. Click the OK button to complete the process (See Figure 4-38).
Figure 4-38
100
Merchant Accounts Tab
Next, select the Merchant Accounts Tab. The merchant account you just setup, as well as any others
that may have been setup previously, is now listed here. If an account is hidden, it is listed under the
Merchant Accounts Tab with a checkmark in the Hidden checkbox (See Figure 4-39).
Figure 4-39
101
If you wish to delete a previously entered device from the list, click on the device information in the
list and then click the Delete button (See Figure 4-40).
Figure 4-40
In the following window, click the Yes button to confirm the deletion (See Figure 4-41).
Figure 4-41
The device is immediately removed from the Integrated EMV Payment Devices list.
Merchant Accounts Toolbar
The Merchant Accounts Toolbar appears at the bottom of the Merchant Account Setup screen. Use the
buttons on the toolbar to perform the following actions.
102
Show All Button
For the Aldelo® EDC North American Bancard Edition that Supports the Ingenico iPP320 EMV card
reader device, the Show All button only appears under the Merchant Accounts Tab of the Merchant
Account setup screen. Clicking it displays all of the merchant accounts that have been setup
previously, including any hidden accounts.
New Button
If you wish to enter a new merchant account, click the New button to display the Merchant Account
Detail section where you may enter a new merchant account.
Save Button
The Save button only appears under the Merchant Account Editor Tab of the Merchant Account setup
screen. Click the Save button to save any new account information or any changes made to existing
accounts. If you fail to save the information, it is deleted automatically when you exit the screen. After
saving, the new or updated information appears under the Merchant Accounts Tab.
Delete Button
If you wish to permanently delete a merchant account that has been setup previously, click the Delete
button while the account information is displayed. Please note that you cannot permanently delete an
account unless it has no transaction data associated with it. If you have ever used it to process a
transaction, it cannot be deleted. In this case, select the Hide Account checkbox instead to hide the
account from the displayed list of accounts under the Merchant Accounts Tab.
Cancel Button
If you are in the process of entering information to create a new merchant or editing the information of
an existing account and wish to exit without saving the information, click the Cancel button.
Done Button
To exit the Merchant Accounts screen, click the Done button. Please note that if you also want to save
any changes made, click the Save button before clicking the Done button to exit the screen.
103
Merchant Account Setup with the Aldelo® EDC First Data RC Edition that Supports the PAX
S300 EMV Card Reader Device
Aldelo now offers the Aldelo® EDC First Data RC (Rapid Connect) Edition that supports the PAX
S300 EMV (EuroPay, MasterCard, and Visa) ready card reader device that uses TCP/IP. This device
allows the capture of data from both traditional magnetic stripe cards and the new smart cards that
store their data on integrated circuit chips that are imbedded within the cards themselves. Use of this
smart card technology promises to improve security and reduce the occurrence of fraud. Please note
that if you use First Data as your Merchant Service Provider and you wish to accept the new smart
cards from your customers, you must upgrade your installation of Aldelo® EDC to the First Data RC
Edition.
Users who wish to use the PAX S300 EMV ready device will need to update both their installations of
Aldelo® EDC and their point-of-sale software to the latest versions that support the device. Before
installing the new version of Aldelo® EDC, be sure to close the batch on your existing version. Please
note that PAX S300 EMV merchant accounts support only credit, debit, and Valuelink gift card
transactions. Please also note that Aldelo® POS does not support the Bar Tab feature when using the
PAX S300 EMV option with your Merchant Service Provider.
In addition, please also note the following when using the Aldelo® EDC First Data RC Edition for
EMV transactions:
1. There is no batching from Aldelo® EDC (batching is controlled by the Merchant Service
Provider and is not a function of Aldelo® EDC; for further information, please contact your
First Data Merchant Services representative)
2. A transaction may not be voided once the batch has been closed by the Merchant Service
Provider
3. A transaction may not be adjusted once the batch has been closed by the Merchant Service
Provider
4. Several reports are no longer applicable and have been removed
104
The External Payment Device – Special Configuration Attention warning message appears during the
setup of the software. Please be sure to read this warning message thoroughly and in its entirety. When
you finish reading the entire warning message, select either the I Understand & Agree as Stated Above
>> button or the << Exit button at the bottom of the window to continue. Please note that if you select
the << Exit button, you may not continue with the configuration of the software (See Figure 4-42).
Figure 4-42
Setting up the merchant account for use with Aldelo® EDC and the PAX S300 EMV ready card reader
device that uses TCP/IP is somewhat different than the setup procedure for a merchant account that
uses a traditional magnetic stripe card reader device.
105
Upon logging in, the main screen of Aldelo® EDC displays. Click the File button in the upper left
corner of the window and then select Merchant Accounts from the left side of the displayed menu to
continue (See Figure 4-43).
Figure 4-43
106
Merchant Account Editor Tab
The Merchant Accounts screen opens to the Merchant Accounts Tab. At the bottom of the window,
click the New button (See Figure 4-44).
Figure 4-44
107
The Merchant Account Settings warning message displays. Please be sure to read this warning
message in its entirety. Use the scroll bar to the right of the text to scroll down to reveal the hidden
portions of the warning message. When you finish reading the entire warning message, select either the
I Agree button or the I Do Not Agree button at the bottom of the window to continue. Please note that
if you select the I Do Not Agree button, you may not access the Merchant Account Editor Tab where
you create a new merchant account (See Figure 4-45).
Figure 4-45
Upon clicking the I Agree button on the window displayed above, the display shifts to the Merchant
Account Editor Tab and the Merchant Account Detail section appears (See Figure 4-46).
Figure 4-46
108
In this window, enter the necessary information. For the Account Name, enter the name of your
business or any other name you deem appropriate. If desired, click the abc button next to the field if
you wish to display the field’s onscreen keyboard. Next, select the Account Type from the drop-down
list box. In the Merchant Service Provider field, click the down arrow button to the right of the field
and select the EMV option from the list. Finally, choose your Business Type from the last drop-down
list box.
Next, select from the four checkboxes on the lower half of the form, as appropriate. The Active
Account checkbox indicates that the account is currently in use by your business. The Enable Tracing
checkbox, when selected, allows Aldelo® EDC to create a log file that may be used by the Aldelo
Technical Support team should you have a problem with the software. The Hide Account checkbox is
used to change the account status to inactive. This checkbox is used when you change your Merchant
Service Provider or change accounts within the same Merchant Service Provider. The account is
hidden and not deleted because there may still be a need to retrieve historical transactions from the
account. The Demo Mode checkbox allows Aldelo® EDC to be used for training purposes (See
warning, below). Any transactions completed in Demo Mode are not submitted for payment.
WARNING: Demo Mode is to be used for training purposes only! When in
Demo Mode, credit card transactions are NOT processed against a live
merchant account. Likewise, such charges are NOT posted against the
customer’s credit card. As a result, this merchant account does NOT receive
any funds from activities processed in Demo Mode. If you use Demo Mode
for training purposes, DO NOT forget to uncheck the Demo Mode checkbox
when you are finished training and wish to return to Live Mode.
If you want to change the number of seconds before the connection times out or the response times out,
enter the new values in the appropriate fields; otherwise, leave the default values in these fields.
If you are in a tax jurisdiction that requires a second level of taxation, contact Aldelo Technical
Support for instructions on how to use the two fields to the right of the checkboxes on this screen.
These fields are used by certain Merchant Service Providers to automatically transmit the additional
second level tax information with each transaction. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard.
On the right side of the screen, enter your response for whether you want the software to prompt the
user to enter a tip. In the Devices List field, no entry is required as the field is non-editable.
When finished, click the Setup button to continue (See Figure 4-47).
109
Figure 4-47
In the following window, you enter your device integration settings for each of your PAX S300 EMV
devices (See Figure 4-48).
Figure 4-48
110
Please note that you may connect multiple POS stations to the same PAX S300 EMV device but you
may not connect multiple PAX S300 EMV devices to the same POS station.
In the POS Terminal Name field, enter the station number of the computer to which the PAX S300
EMV device is connected. This information may be found in the Aldelo® POS Back Office under
Station Settings for the selected terminal. Please note that if you are using Aldelo® EDC in Stand
Alone mode, enter “Default” in the POS Terminal Name field.
In the EMV Device IP field, enter the IP address of the PAX S300 EMV device. This information must
be obtained directly from your Merchant Service Provider. Please note that the IP address of the device
should be reserved or made static in your network so that it does not change.
In the EMV Device IP Port field, enter the port number on which the selected PAX S300 EMV device
communicates. Again, this information must be obtained directly from your Merchant Service
Provider.
Once you have populated all three fields with the appropriate information, click the Add button to add
the device information to the Integrated EMV Payment Devices list. If necessary, an unlimited number
of PAX S300 EMV devices may be added to the list in the same manner.
Next, click the Done button to save the information. A reminder message displays. Read the message
and click the OK button to dismiss it (See Figure 4-49).
Figure 4-49
The display returns to the Merchant Account Detail section. Click the Save button on the Merchant
Accounts Toolbar. A confirmation message displays, indicating that your information was saved
successfully. Click the OK button to complete the process (See Figure 4-50).
Figure 4-50
111
Merchant Accounts Tab
Next, select the Merchant Accounts Tab. The merchant account you just setup, as well as any others
that may have been setup previously, is now listed here. If an account is hidden, it is listed under the
Merchant Accounts Tab with a checkmark in the Hidden checkbox (See Figure 4-51).
Figure 4-51
112
If you wish to delete a previously entered device from the list, click on the device information in the
list and then click the Delete button (See Figure 4-52).
Figure 4-52
In the following window, click the Yes button to confirm the deletion (See Figure 4-53).
Figure 4-53
The device is immediately removed from the Integrated EMV Payment Devices list.
Merchant Accounts Toolbar
The Merchant Accounts Toolbar appears at the bottom of the Merchant Account Setup screen. Use the
buttons on the toolbar to perform the following actions.
113
Show All Button
For the Aldelo® EDC First Data RC Edition that Supports the PAX S300 EMV card reader device, the
Show All button only appears under the Merchant Accounts Tab of the Merchant Account setup screen.
Clicking it displays all of the merchant accounts that have been setup previously, including any hidden
accounts.
New Button
If you wish to enter a new merchant account, click the New button to display the Merchant Account
Detail section where you may enter a new merchant account.
Save Button
The Save button only appears under the Merchant Account Editor Tab of the Merchant Account setup
screen. Click the Save button to save any new account information or any changes made to existing
accounts. If you fail to save the information, it is deleted automatically when you exit the screen. After
saving, the new or updated information appears under the Merchant Accounts Tab.
Delete Button
If you wish to permanently delete a merchant account that has been setup previously, click the Delete
button while the account information is displayed. Please note that you cannot permanently delete an
account unless it has no transaction data associated with it. If you have ever used it to process a
transaction, it cannot be deleted. In this case, select the Hide Account checkbox instead to hide the
account from the displayed list of accounts under the Merchant Accounts Tab.
Cancel Button
If you are in the process of entering information to create a new merchant account or editing the
information of an existing merchant account and wish to exit without saving the information, click the
Cancel button.
Done Button
To exit the Merchant Accounts screen, click the Done button. Please note that if you also want to save
any changes made, click the Save button before clicking the Done button to exit the screen.
114
Merchant Account Setup with the Aldelo® EDC Cayan Edition that Supports the Verifone MX
915 EMV Card Reader Device
Aldelo now offers the Aldelo® EDC Cayan Edition that supports the Verifone MX 915 EMV
(EuroPay, MasterCard, and Visa) ready card reader device that uses TCP/IP. This device allows the
capture of data from both traditional magnetic stripe cards and the new smart cards that store their data
on integrated circuit chips that are imbedded within the cards themselves. Use of this smart card
technology promises to improve security and reduce the occurrence of fraud. Please note that if you
use Cayan as your Merchant Service Provider and you wish to accept the new smart cards from your
customers, you must upgrade your installation of Aldelo® EDC to the Cayan Edition.
Users who wish to use the Verifone MX 915 EMV ready device will need to update both their
installations of Aldelo® EDC and their point-of-sale software to the latest versions that support the
device. Before installing the new version of Aldelo® EDC, be sure to close the batch on your existing
version. Please note that Verifone MX 915 EMV merchant accounts support only credit, debit, and gift
card transactions. Please also note that Aldelo® POS does support the Bar Tab feature when using the
Verifone MX 915 EMV ready device with the Aldelo® EDC Cayan Edition.
In addition, please also note the following when using the Aldelo® EDC Cayan Edition for EMV
transactions:
1. There is no batching from Aldelo® EDC (batching is controlled by the merchant processors and
is not a function of Aldelo® EDC; for further information, please contact your Cayan Merchant
Services representative)
2. A transaction may not be voided once the batch has been closed by the processor
3. A transaction may not be adjusted once the batch has been closed by the processor
4. Several reports are no longer applicable and have been removed
If you are using the Cayan Edition of Aldelo® EDC, please follow the merchant account setup
instructions in this section.
115
Upon logging in, the main screen of Aldelo® EDC displays. Click the File button in the upper left
corner of the window and then select Merchant Accounts from the left side of the displayed menu to
continue (See Figure 4-54)
Figure 4-54
116
Merchant Account Editor Tab
The Merchant Accounts screen opens to the Merchant Accounts Tab. At the bottom of the window,
click the New button (See Figure 4-55).
Figure 4-55
117
The Merchant Account Settings warning message displays. Please be sure to read this warning
message in its entirety. Use the scroll bar to the right of the text to scroll down to reveal the hidden
portions of the warning message. When you finish reading the entire warning message, select either the
I Agree button or the I Do Not Agree button at the bottom of the window to continue. Please note that
if you select the I Do Not Agree button, you may not access the Merchant Account Editor Tab where
you create a new merchant account (See Figure 4-56).
Figure 4-56
Upon clicking the I Agree button on the window displayed above, the display shifts to the Merchant
Account Editor Tab and the Merchant Account Detail section appears (See Figure 4-57).
Figure 4-57
118
Under the Merchant Account Editor Tab, enter the necessary information. For the Account Name,
enter the name of your business or any other name you deem appropriate. If desired, click the abc
button next to the field if you wish to display the field’s onscreen keyboard. Next, select the Account
Type from the drop-down list box. Then choose your Merchant Service Provider and Business Type
from their respective drop-down list boxes.
Next, select from the four checkboxes on the lower half of the form, as appropriate. The Active
Account checkbox indicates that the account is currently in use by your business. The Enable Tracing
checkbox, when selected, allows Aldelo® EDC to create a log file that may be used by the Aldelo
Technical Support team should you have a problem with the software. The Hide Account checkbox is
used to change the account status to inactive. This checkbox is used when you change your Merchant
Service Provider or change accounts within the same Merchant Service Provider. The account is
hidden and not deleted because there may still be a need to retrieve historical transactions from the
account. The Demo Mode checkbox allows Aldelo® EDC to be used for training purposes (See
warning, below). Any transactions completed in Demo Mode are not submitted for payment.
WARNING: Demo Mode is to be used for training purposes only! When in
Demo Mode, credit card transactions are NOT processed against a live
merchant account. Likewise, such charges are NOT posted against the
customer’s credit card. As a result, this merchant account does NOT receive
any funds from activities processed in Demo Mode. If you use Demo Mode
for training purposes, DO NOT forget to uncheck the Demo Mode checkbox
when you are finished training and wish to return to Live Mode.
If you want to change the number of seconds before the connection times out or the response times out,
enter the new values in the appropriate fields; otherwise, leave the default values in these fields.
If you are in a tax jurisdiction that requires a second level of taxation, contact Aldelo Technical
Support for instructions on how to use the two fields to the right of the checkboxes on this screen.
These fields are used by certain Merchant Service Providers to automatically transmit the additional
second level tax information with each transaction. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard.
Enter the settings information on the right side of the screen as necessary. If desired, click the abc
button next to the respective field if you wish to display the field’s onscreen keyboard. This
information is dependent upon the Merchant Service Provider selected. Please note that the fields
displayed on this screen may vary widely, depending on the installed version of Aldelo® EDC and the
selection made in the Merchant Service Provider field. Contact your Merchant Service Provider for
help in filling in these fields.
If the screen under the Merchant Account Editor tab displays a Setup button like the one depicted
below, click the Setup button to enter your processor settings information (See Figure 4-58).
119
Figure 4-58
In the following window, enter the settings for each of your Verifone MX 915 integrated EMV
payment devices (See Figure 4-59).
Figure 4-59
120
Please note that you may connect multiple POS stations to the same Verifone MX 915 EMV payment
device but you may not connect multiple Verifone MX 915 EMV payment devices to the same POS
station.
In the POS Terminal Name field, enter the name of the POS terminal to which the EMV device is
connected. For Aldelo® POS, enter the station number here (the station number may be found at the
bottom of the main screen of Aldelo POS). For XERA® POS and Aldelo® Touch, enter the terminal
name here. If you are using EDC in stand-alone mode, enter “Default” in this field.
In the EMV Device IP field, enter the IP address of the Verifone MX 915 EMV payment device. If
necessary, check with your network administrator or contact your Merchant Service Provider to find
this information.
Once you have populated both fields with the appropriate information, click the Add Button to add the
device to the Integrated EMV Payment Devices list in the center portion of the screen. If necessary, an
unlimited number of Verifone MX 915 EMV payment devices may be added to the list in this manner.
Next, click the Done button to save the information. A reminder message displays. Read the message
and click the OK button to dismiss it (See Figure 4-60).
Figure 4-60
When the display returns to the Merchant Account Detail section, click the Save button on the
Merchant Accounts Toolbar. A confirmation message displays, indicating that your information was
saved successfully. Click the OK button to complete the process (See Figure 4-61).
Figure 4-61
121
Merchant Accounts Tab
Next, select the Merchant Accounts Tab. The merchant account you just setup, as well as any others
that may have been setup previously, is now listed here. If an account is hidden, it is listed under the
Merchant Accounts Tab with a checkmark in the Hidden checkbox (See Figure 4-62).
Figure 4-62
122
If you wish to delete a previously entered device from the list, click on the device information in the
list and then click the Delete button (See Figure 4-63).
Figure 4-63
In the following window, click the Yes button to confirm the deletion (See Figure 4-64).
Figure 4-64
The device is immediately removed from the Integrated EMV Payment Devices list.
Merchant Accounts Toolbar
The Merchant Accounts Toolbar appears at the bottom of the Merchant Account Setup screen. Use the
buttons on the toolbar to perform the following actions.
123
Show All Button
For the Aldelo® EDC Cayan Edition that supports the Verifone MX 915 EMV card reader device, the
Show All button only appears under the Merchant Accounts Tab of the Merchant Account setup screen.
Clicking it displays all of the merchant accounts that have been setup previously, including any hidden
accounts.
New Button
If you wish to enter a new merchant account, click the New button to display the Merchant Account
Detail section where you may enter a new merchant account.
Save Button
The Save button only appears under the Merchant Account Editor Tab of the Merchant Account setup
screen. Click the Save button to save any new account information or any changes made to existing
accounts. If you fail to save the information, it is deleted automatically when you exit the screen. After
saving, the new or updated information appears under the Merchant Accounts Tab.
Delete Button
If you wish to permanently delete a merchant account that has been setup previously, click the Delete
button while the account information is displayed. Please note that you cannot permanently delete an
account unless it has no transaction data associated with it. If you have ever used it to process a
transaction, it cannot be deleted. In this case, select the Hide Account checkbox instead to hide the
account from the displayed list of accounts under the Merchant Accounts Tab.
Cancel Button
If you are in the process of entering information to create a new merchant account or editing the
information of an existing merchant account and wish to exit without saving the information, click the
Cancel button.
Done Button
To exit the Merchant Accounts screen, click the Done button. Please note that if you also want to save
any changes made, click the Save button before clicking the Done button to exit the screen.
124
System Utilities
Manage Database
In the event you cannot use the Database Setup Wizard as described above, or you choose to manually
perform your database setup, please follow the instructions below.
From the main screen of the Aldelo® EDC client application, click the File button in the upper left
corner of the window and then select Manage Database from the right side of the displayed menu (See
Figure 4-65).
Figure 4-65
The Aldelo® EDC database setup screen displays.
125
SQL Server 2008 Settings
On the left side of the screen, under the SQL Server 2008 Settings section, the user must select an
SQL Server Instance and an Authentication Type.
Select SQL Server Instance
In the Select SQL Server Instance field, enter the computer name or IP address of the computer on
which your SQL Server Instance is located, a backslash character, and the name of your SQL Server
Instance. Alternatively, you may click the + button to the left of the field to perform a search for
existing SQL Server Instances and then select your desired one from the list. Please note that when
creating a new database, SQL Server must be located on the local computer (See Figure 4-66).
Figure 4-66
126
Select Authentication Type
Under the Select Authentication Type section, select the Windows Authentication radio button (See
Figure 4-67).
Figure 4-67
If for some reason you are unable to connect to SQL Server by using the Windows Authentication
method, you may use SQL Server Authentication as an alternative by entering the user name and
password as configured in the section titled Add SQL Server Authentication Login, below.
Current Data Source Link
The Current Data Source Link section displays the version of SQL Server that is running on your
system, the name of the selected SQL Server Instance, the Authentication Type chosen, and the name
of the selected database. This information only displays when you are connected to a database.
Database Activities
The Database Activities section is where you select your database. The user may select an existing
database, create a new database, attach a database from a data file, or restore a database from a backup.
Select Database Activity Type
127
Under the Select Database Activity Type section, select the radio button that corresponds to the
action you wish to perform.
Select Existing Database
The Select Existing Database option allows you to select an existing SQL Server Aldelo® EDC
database. To connect to the existing database, choose the Select Existing Database radio button, and
then make sure you have entered the SQL Server Instance and the Authentication Type. Next, click the
+ button to the left of the Select SQL Server Instance field to populate the list, and then choose the
database name from the Database Name drop-down list. Finally, click the Connect button on the Setup
Toolbar (See Figure 4-68).
Figure 4-68
A popup message indicates that the connection to the existing database was successful. Click the OK
button to exit (See Figure 4-69).
128
Figure 4-69Create New Database
The Create New Database option allows you to create a new SQL Server database for use with
Aldelo® EDC. To create a new database, choose the Create New Database radio button and make sure
you have entered the SQL Server Instance and the Authentication Type. Next, create a name for the
new database and enter it in the Database Name field. Enter the Data File Path by clicking the
Navigation button
and then entering or navigating to the desired location. If desired, click the abc
button next to the respective field if you wish to display the field’s onscreen keyboard. Finally, click
the Create button on the Setup Toolbar when finished to begin creating the database (See Figure 4-70).
Figure 4-70
A popup message asks you if you wish to create the new database now. Click the Yes button to
continue (See Figure 4-71).
Figure 4-71
129
After a few moments, a message indicates that the new database creation was successful. Click the OK
button to complete the process (See Figure 4-72).
Figure 4-72
Attach Database from Data File
The Attach Database from Data File option allows to you to re-attach a previously detached
SQL Server database. To attach the database from the data file, choose the Attach Database from Data
File radio button and make sure you have entered the SQL Server Instance and the Authentication
Type. Next, click the Data File Path Navigation button
(See Figure 4-73).
Figure 4-73
130
Navigate to the folder where the data file is located. Next, select the data file that you wish to use from
the right side of the screen (it has a .mdf file extension) and then click the Open button (See Figure 474).
Figure 4-74
131
The file you just selected now appears in the Data File Path field. Click the Attach button on the Setup
Toolbar to continue (See Figure 4-75).
Figure 4-75
On the Attach Database confirmation message box, click the Yes button (See Figure 4-76).
Figure 4-76
When finished, the Successful message box displays, indicating that you have successfully attached the
database. Click the OK button to complete the process (See Figure 4-77).
Figure 4-77
132
Restore Database from Backup
The Restore Database from Backup option allows you to restore the database from a backup copy.
Please note that before you can restore from a backup copy, you must have previously created a
backup copy of the database file (See Backup Button, below). The first thing you must do to restore
your database from a backup file is to detach from the database to which you are currently attached.
The currently attached database is displayed in the lower right corner of the main screen of Aldelo®
EDC (See Figure 4-78).
Figure 4-78
On the database setup screen, click the Select Existing Database radio button. In the Database Name
field, click the down arrow button and select from the drop-down list the name of the database to
which you are currently connected (see above), and then click the Detach button on the Setup Toolbar
(See Figure 4-79).
Figure 4-79
133
Next you are prompted to close all active connections to the database. Click the Yes button to continue
(See Figure 4-80).
Figure 4-80
Click the Yes button on the Detach Database message to perform the action (See Figure 4-81).
Figure 4-81
The following message indicates that you have successfully detached the database. Click the OK
button to finish (See Figure 4-82).
Figure 4-82
134
To restore the database from a backup file, you must first create a new database file. The backup is
restored as the name of the new file, not the old one. In the Database Name field, enter a name for the
new database. Then, under the Select Database Activity Type section, select the Create New
Database radio button. Next, click the Create button on the Setup Toolbar (See Figure 4-83).
Figure 4-83
The Create Database confirmation message appears. Click the Yes button to create the new database
(See Figure 4-84).
Figure 4-84
135
The Successful message displays, indicating that you have successfully created the new database. Click
the OK button to complete the process (See Figure 4-85).
Figure 4-85
Now make sure the Select Existing Database radio button is selected and then click the Connect button
on the Setup Toolbar to connect to your newly created database. The Successful message box appears.
Click the OK button to continue (See Figure 4-86).
Figure 4-86
136
Next, click the Restore Database from Backup radio button, and then click on the Navigation button
of the Backup File Name field. In the window that pops up, navigate to the Backup folder in the panel
on the left side of the screen and click on it. From the list of files in the panel on the right side of the
screen, select the backup file you wish to restore by clicking on it, and then click the Open button (See
Figure 4-87).
Figure 4-87
137
The file you selected now appears in the Backup File Name field. Click the Restore button on the
Setup Toolbar to continue (See Figure 4-88).
Figure 4-88
A message box asks if you want to close the active connections currently open against the chosen
database. Click the Yes button to continue (See Figure 4-89).
Figure 4-89
On the following screen, click the Yes button to begin the database restoration (See Figure 4-90).
Figure 4-90
138
When the restoration is finished, the Successful message appears. Click the OK button to complete the
restoration of the database from the backup file (See Figure 4-91).
Figure 4-91
Setup Toolbar
The buttons on the Setup Toolbar change based upon what you select under the Select Database
Activity Type section.
Test Button
The Test button on the toolbar allows you to test your communication with SQL Server. Click the
button to perform the connection test. When the Successful message displays, click the OK button to
exit the test (See Figure 4-92).
Figure 4-92
NOTE: If the server connection test fails, an error message is generated and
displayed on your screen. In this case, please contact Aldelo Technical
Support for help. Have the error message handy. The Technical Support
Representative needs this information to help you get connected.
139
Detach Button
The Detach button on the toolbar allows you to detach the currently selected SQL Server database. To
detach the database, select the desired database in the Database Name field, and then click the Detach
button on the Setup Toolbar (See Figure 4-93).
Figure 4-93
A message box asks if you want to close the active connections currently open against the chosen
database. Click the Yes button to continue (See Figure 4-94).
Figure 4-94
140
When the Detach Database message displays, click the Yes button to continue (See Figure 4-95).
Figure 4-95
The Successful message appears, indicating that you have successfully detached the selected SQL
Server Database. Click the OK button to complete the process (See Figure 4-96).
Figure 4-96
141
Backup Button
The Backup button allows you to create a backup of the SQL database to which you are currently
connected. To back up the database, make sure the database to which you are currently connected
displays in the Database Name field (it should match the database listed in the Current Data Source
Link information). Then, click the Backup button of the Setup Toolbar (See Figure 4-97).
Figure 4-97
On the confirmation message that follows, click the Yes button (See Figure 4-98).
Figure 4-98
142
The Successful message appears, indicating that you have successfully created a backup of the selected
SQL Server database. Click the OK button to complete the process (See Figure 4-99).
Figure 4-99
The backup file of the database may now be found on your computer in the Program Data > Aldelo >
Aldelo EDC > Backup folder of your root directory. The backup files have a “.bak” file extension
(See Figure 4-100).
Figure 4-100
143
Reindex Button
The Reindex button on the Setup Toolbar allows you to perform a database statistics update. This
procedure compacts the database to remove empty memory spaces, thereby improving performance.
Re-indexing your database on a regular basis can help prevent minor problems before they occur. To
re-index the database, make sure the database to which you are currently connected displays in the
Database Name field (it should match the database listed in the Current Data Source Link information).
Next, click the Reindex button of the Setup Toolbar (See Figure 4-101).
`
Figure 4-101
On the confirmation message that follows, click the Yes button (See Figure 4-102).
Figure 4-102
144
The Successful message appears, indicating that you have successfully re-indexed the selected
database. Click the OK button to complete the process (See Figure 4-103).
Figure 4-103
Connect Button
The Connect button on the Setup Toolbar allows you to connect to the selected SQL Server database
for use with Aldelo® EDC. In the Database Name field, select the database to which you wish to
connect and then click the Connect button (See Figure 4-104).
Figure 4-104
145
The Successful message appears, indicating that you have successfully connected to the selected
database. Click the OK button to complete the process (See Figure 4-105).
Figure 4-105
NOTE: You may only connect to one database at a time. If you attempt to
connect to a second database, the new connection succeeds and the original
connection is lost.
Done Button
When you finish performing your database setup, click the Done button to close the setup screen and
return to the EDC main screen (See Figure 4-106).
Figure 4-106
146
Manage SQL Accounts
If you are using Windows Authentication in SQL Server, and the ASPNET account has become
disassociated with your database, you must perform a re-association. Additionally, if you are using
SQL Server Authentication, you must manually create a user account.
NOTE: Do not use the SA account under any circumstances, as this creates
an extreme security risk.
From the Aldelo® EDC main screen, click on the File Tab in the upper left corner of the window and
then select the Manage SQL Accounts menu item from the right side of the displayed menu (See Figure
4-107).
Figure 4-107
147
Manage Database Logins
The Manage Database Logins screen displays. On this screen, you setup Windows and SQL Server
authentication login information.
Add Windows Authentication Login
To re-associate the ASPNET account with the SQL Server database, select the Computer Name radio
button, make sure your user account name is entered in the Account Name field, and click the Add
button on the left portion of the screen (if necessary, your user account name may be found in the
Control Panel by navigating to User Accounts > Manage User Accounts > Users Tab). If desired,
click the abc button next to the respective field if you wish to display the field’s onscreen keyboard
(See Figure 4-108).
Figure 4-108
After a moment, the Successful message displays. Click the OK button to complete the association
process (See Figure 4-109).
Figure 4-109
148
Add SQL Server Authentication Login
To create a new SQL Server Authentication user account, enter a user name and password, and re-enter
the password for verification purposes in the fields on the right side of the screen. If desired, click the
abc button next to the respective field if you wish to display the field’s onscreen keyboard. Click the
Add button on the right portion of the screen to create the account (See Figure 4-110).
Figure 4-110
After a moment, the Successful message displays. Click the OK button to complete the process (See
Figure 4-111).
Figure 4-111
149
SQL Editor
The SQL Editor feature allows changes to be made to the database. When you click on the SQL Editor
menu item, you are presented with a login screen. After you login, the system displays a warning
message (See Figure 4-112).
Figure 4-112
Please contact Aldelo Technical Support for help in using this feature of the software.
Latest Software Info
Selecting the Latest Software Info feature of Aldelo® EDC directs the user to the Aldelo website where
the user may check for information on the latest software releases. Contact information is available by
selecting the Contact Us option on any web page.
Request Download Links
Selecting the Request Download Links feature of Aldelo® EDC directs the user to a secured area of the
Aldelo website that allows licensed end users with valid support contract service coverage to
conveniently request new download keys for Aldelo’s latest software releases. These newly created
download keys and instructions on how to download the releases are e-mailed to the licensed end users
upon account verification. To begin the download request, please sign in with your Aldelo account
user name and password. If you need to setup an account user name and password, please contact The
Aldelo sales office. Aldelo contact information is available by selecting the Contact Us option on any
web page.
150
Main Menu
Store Settings
The Store Settings menu item under the File Tab contains configuration settings for the entire store.
These settings should be configured before proceeding any further. Please note that depending on the
Merchant Service Provider that you use, some of the buttons, fields, and features described below may
not apply to your installation of Aldelo® EDC.
To open Store Settings, from the Aldelo® EDC main screen, click the File Tab in the upper left corner
of the window and then select the Store Settings option from left side of the displayed menu (See
Figure 4-113).
Figure 4-113
General Tab
On the General Tab, fields listed with their descriptions in bold type are required. If desired, click the
abc button next to the respective field if you wish to display the field’s onscreen keyboard.
151
Payment Server Settings
In the Payment Web Service Host Name (or IP) field, enter the IP address or computer name of the
system hosting the Aldelo® EDC software. Preferably, this station should be given a static IP address
since the system is hosting a service that is accessed via an IP address. Accept the default name in the
Payment Web Service Application Name field unless you manually change it in IIS (only advanced
networking professionals should make changes to this setting).
Application Settings
A password is generated automatically for the Card Encryption Password field. This password is used
to encrypt all transactions that are stored in the database. Accept the automatically generated value for
this field. There is no need to re-enter the password in the following field unless you are changing it.
When changing the default Card Encryption Password, re-enter your new password in the following
field for verification purposes. The Audit Trail History Kept Days is the number of days the system
keeps recorded activities in the system. These activities may be viewed in the Reports section of the
software. The optional Auto Batch Close Time is the time that the automatic batch close is triggered.
The batch will close every 24 hours at the selected time of day. This feature is very useful if you plan
to let the Aldelo® EDC client application manage the daily batch closing activity for you. If you use
this feature, you must not turn off the computer hosting the Aldelo® EDC server and client
components, as well as the machine upon which the database resides. Additionally, you must not exit
the Aldelo® EDC client application or log off of Windows. Otherwise, the automatic batch close will
not be triggered and you will receive a 48-hour batch warning. Additionally, make sure these
computers are not programmed to use the hibernation, sleep mode, or hard drive power down energy
saving options. These may also interfere with the auto batch close scheduler. Do not turn off the
computer or exit the Aldelo® EDC Client application, or the auto batching will fail to function. If the
computer is scheduled to restart each night, make sure it restarts at least 2 hours after the scheduled
auto batch close time.
152
The Auto Batch Close User Name field is the user account name that performs the auto batch. The
Batch User Account used must have security settings to perform batch close activities (See Figure 4114).
Figure 4-114
Options Tab
The Options Tab is used to set your user interface options.
153
Default Startup Screen Size
Click the down arrow button in the Default Startup Screen Size field if you wish to change your screen
resolution. Choose one of the options from the list and click on it. The new resolution now appears in
the field. Click the Save button to change the setting permanently (See Figure 4-115).
Figure 4-115
154
Main Screen Picture
As you have seen, the main screen displays a picture. If you wish to change this picture to something
more appropriate for your business (for example, a picture of your restaurant, your company logo, or
an item from your menu), first save a copy of the picture file in the ProgramData > Aldelo > Aldelo
EDC > Pictures folder of your root directory. Then click on the Navigation button
and select the
file from this same directory. You must choose a picture from this directory, or the picture will not
display. If desired, click the abc button next to the respective field if you wish to display the field’s
onscreen keyboard. Once the picture is selected, a thumbnail copy displays in the window below the
field. Click the Save button to change the picture permanently (See Figure 4-116).
Figure 4-116
To return to the default picture, clear the file name from the Main Screen Picture field and click the
Save button.
155
Additional User Interface Options
The checkboxes on the lower half of the Options Tab screen allow you to choose additional options
(See Figure 4-117).
Figure 4-117

Check the Close Control Button Exits Program checkbox if you want to close Aldelo® EDC
completely whenever you click the Close button
of any screen. If this option is not
checked, clicking the Close button only minimizes Aldelo® EDC; it does not close it.

Check the Run Minimized on Startup checkbox if you want Aldelo® EDC to initially open
minimized in the system tray. If this option is not checked, the program opens normally.

Check the Login Not Required on Resume checkbox if you want to be able to resume using
Aldelo® EDC after minimizing it without having to login again. Please note that due to PCI
Compliance requirements, Login Not Required on Resume is only active if the resume action is
within 15 minutes of minimizing the program.

Check the Auto Launch When Windows Starts checkbox if you want Aldelo® EDC to open
automatically when you first turn on your computer and Windows starts.
After making changes to the status of any of these checkboxes, be sure to select the Save button to
accept the changes.
156
If you are running Aldelo® EDC on the computer without administrator rights, some features of the
software are not available to you. If the Restart with Administrator Rights button appears under the
Options Tab, then you are running without these rights. If desired, click this button to restart Aldelo®
EDC and run the program with administrator rights (See Figure 4-118).
Figure 4-118
157
Receipt Tab
The settings under the Receipt Tab are optional. If you operate Aldelo® EDC in stand-alone mode or
print receipts from within Aldelo® EDC, then setup is required and the information should be entered
accordingly. If desired, click the abc button next to the respective field if you wish to display the
field’s onscreen keyboard. The values entered in the Initial Print Receipt Copies and Re-Print Receipt
Copies fields affect the number of receipts that the integrated client (Aldelo® POS or XERA® POS)
solution prints. When you finish entering the receipt information, click the Save button to save your
settings (See Figure 4-119).
Figure 4-119
158
Notifications Tab
Under the Notifications Tab, enter the required information to allow Aldelo® EDC to deliver e-mail
alerts of successes, failures, errors, and other audit trail activities. If desired, click the abc button next
to the respective field if you wish to display the field’s onscreen keyboard. If you used the Database
Setup Wizard, many of these fields are already populated and require no further changes, but be sure to
select the types of notifications you wish to receive from the checkboxes on the right side of the
window. Click the Save button when finished (See Figure 4-120).
Figure 4-120
To send notifications, you must have an SMTP account. The information necessary to setup this
account must be obtained from your Internet Service Provider (ISP). If your ISP requires SMTP
authentication, then you must enter the SMTP Server Name, the Authentication User Name, and the
Authentication Password in the fields on the left side of this screen. Be sure to use SMTP port 25
unless your ISP designates a different port number for SMTP.
The sender e-mail address field indicates the e-mail address from which the e-mail was sent. Typically,
a user selects a sender e-mail address such as “[email protected]” where “xyz.com” represents your
normal e-mail domain.
The notification feature allows up to three parties to be notified of selected events. Enter the e-mail
addresses of these parties in the three Notification Email Address fields on the form. Typically, the
manager and a person with technical skills are notified, with the third party being the Merchant Service
Provider (or Aldelo Technical Support when troubleshooting). Please be sure to receive permission
from third parties before setting them up in your notification list.
Select the corresponding checkboxes for the notifications you wish to deliver.

Select the Email Batch Close Success checkbox to notify your recipients whenever a batch is
closed successfully.
159

Select the Email Batch Close Failure checkbox to notify your recipients whenever an attempt
to close a batch fails.

Select the Email Batch Close Error checkbox to notify your recipients whenever a batch close
attempt returns an error message.

Select the Email Other Events checkbox to notify your recipients whenever a Self-Heal event
or any other event not covered by the other categories occurs. A Self-Heal event occurs when
one or more database synchronizations were skipped due to the fact that the computer’s
processor was too busy at the scheduled synchronization time to perform the synchronization.

Select the Email Critical Error checkbox to notify your recipients whenever the software
reports the fact that a critical error has occurred.

Select the Email Database Maintenance Access checkbox to notify your recipients whenever
someone attempts to access your database to make changes to it.

Select the Email Denied Logons checkbox to notify your recipients whenever an unauthorized
attempt is made to login to the system.
Be sure to click the Save button when finished.
Store Settings Toolbar
Pin Pad Setup Button
If you plan to accept debit cards from your customers as payment for the products and services they
purchase from your business, you must setup your pin pad device in Aldelo® EDC. To do so, connect
your pin pad to your terminal and then click the Pin Pad Setup button to display the Locally Attached
Pin Pad Device Setup screen. Select the type of your pin pad device from the Pin Pad Device Type
dropdown list by clicking on it in the list. Next, in the following field, enter the COM port to which
your pin pad is connected. The Pin Pad Time Out Seconds field is pre-populated with the default value
of 45 seconds. You may accept this value or change it if desired. When finished entering the above
information, click the Initialize Pin Pad button to verify that your pin pad device is setup properly.
Once verified, click the OK button to exit the Locally Attached Pin Pad Device Setup screen.
If your business is in Canada, enter the Canadian Debit settings in the appropriate fields. When
finished, click the OK button to save your settings.
To exit the pin pad setup feature without saving your settings, click the Cancel button.
Station Setup Button
160
The Station Setup feature allows the user to configure the local computer station. If you wish to change
the time range of your day for reporting purposes, enter the desired beginning time value in the Report
From Time field. When you do this, the Report To Time field is automatically populated with the
value that is twenty-three hours and fifty-nine minutes later than the entered begin time, thereby giving
you a twenty-four hour range that starts at the Report From Time you entered.
The Offset Days for Report From Date and Offset Days for Report To Date fields are not editable and
are populated automatically, depending on the values entered in the Report From Time field.
If you wish to change the color theme for the EDC client application on your computer, select your
desired theme color from the Client Application Color Theme dropdown list.
If you wish to prevent this station from performing the Auto Batch Close procedure, select the
corresponding checkbox.
If you do not wish to run Aldelo® EDC in minimized mode upon startup of the software, select the
corresponding checkbox.
If you wish to include in your EDC reports customer transactions where the customer’s card was
declined by the payment processor, select the corresponding checkbox.
If you wish to enable secured Magensa credit card and gift card swipes in Aldelo® EDC, select the
corresponding checkbox. Please check with your payment processor for further information on this
feature.
If you selected the Enable Secured Magensa Credit Card Swipes checkbox as described above, select
the Allow Secured and Non Secured Credit Card Swipes checkbox if you wish to also allow nonsecured credit card transactions. Please check with your payment processor for further information on
this feature.
When finished entering all of your desired settings, click the OK button to save your changes.
Test Email Button
Please note that the Test Email button only appears on the Store Settings Toolbar under the
Notifications Tab. Click the Test Email button after setting up your Notification Service Settings to
send a test e-mail message to each of the recipient e-mail addresses entered. If these messages are
received successfully, then notification is setup properly.
Save Button
Click the Save button after making changes to any information on any of the tabs of the Store Settings
feature to save the changes.
Cancel Button
161
To exit any of the tabs under the Store Settings feature without saving any changes and return to the
Aldelo® EDC main screen, click the Cancel button on the Store Settings Toolbar.
Done Button
To save your changes and exit any of the tabs under the Store Settings feature, click the Save and Done
buttons on the Store Settings Toolbar.
Security Settings
Before you can use the software to its full potential, you must setup at least one user account. Each
user account has permissions associated with it by assigning it a security role. These security roles
must first be created before they may be assigned to user accounts. Aldelo® EDC comes with several
default security roles, but you may create an unlimited number of custom security roles.
Security Roles Tab
162
To view the default security roles, click the File Tab in the upper left corner of the main screen and
then select Security Settings from left side of the displayed menu (See Figure 4-121).
Figure 4-121
On the next window that displays, select the Security Roles Tab (See Figure 4-122).
163
Figure 4-122
Security Settings Toolbar
Show All Button
Click the Show All button on the Security Settings Toolbar to display the current list of Security Roles
(See Figure 4-123).
Figure 4-123
164
Next, double-click on one of the security role names to view the allowable access permissions for that
security role. If desired, click the abc button next to the respective field if you wish to display the
field’s onscreen keyboard. Follow this procedure for each of the items under the Security Roles Tab to
view them all (See Figure 4-124).
Figure 4-124
New Button
To create a new security role, click the New button on the Security Settings Toolbar (see Security Role
Editor Tab, below).
Save Button
Click the Save button after making changes to any information on the Security Roles Tab to make the
changes permanent.
165
Delete Button
To delete a security role, select its name from the Security Role Name field and then click the Delete
button on the Security Settings Toolbar. When the confirmation message appears, click the Yes button
to permanently delete the security role (See Figure 4-125).
Figure 4-125
Cancel Button
To exit the Security Roles Tab screen without saving any changes and return to the Aldelo® EDC main
screen, click the Cancel button on the Security Settings Toolbar.
Done Button
To save your changes and exit the Security Roles Tab screen, click the Save and Done buttons on the
Security Settings Toolbar.
166
Security Role Editor Tab
On the Security Role Editor Tab, you may create new, edit existing, hide, or delete security roles. To
open the Security Role Editor Tab, click the File Tab in the upper left corner of the main screen and
then select Security Settings from the left side of the displayed menu (See Figure 4-126).
Figure 4-126
167
On the next window that displays, select the Security Role Editor Tab (See Figure 4-127).
Figure 4-127
To create a new security role, click the New button on the Security Settings Toolbar. This clears the
fields and checkboxes under the Security Role Editor Tab, except for several default permissions. If
desired, click the abc button next to the respective field if you wish to display the field’s onscreen
keyboard. Create a name for the new security role and enter it into the Security Role Name field. If
desired, enter a value in the Sort Order field (the sort order only affects the order in which the security
roles display under the Security Roles Tab; if nothing is entered, the security roles display in
alphabetical order). Finally, select the permissions to allow for the new security role by selecting the
appropriate checkboxes under the Management Securities and the Other Securities sections. The
default permissions are not required and may be deselected if desired (See Figure 4-128).
168
Figure 4-128
Your first security role should be that of Administrator. This user has all rights in the software so make
sure to select all checkboxes to allow access to everything. When finished entering the information,
click the Done button on the Security Settings Toolbar to save and exit, or click the Save button to
display the Save Successfully Completed message. Click the OK button on this message to complete
the creation of the new security role and remain in the Security Role Editor screen (See Figure 4-129).
Figure 4-129
Click the Save button on the Security Settings Toolbar after you create a new security role or edit an
existing security role to commit the changes to the database. If you fail to do this, your changes are lost
when you navigate away from the Security Role Editor Tab.
The Delete, Cancel, and Done buttons of the Security Settings Toolbar work identically to the way
they work when accessed from the Security Roles Tab (See Security Settings Toolbar, above).
User Accounts
After you have created the Administrator security role that has full access to the software, you must
assign this Administrator role to your first user. This user shall be the Administrator of the software
since he has full access to all of the software features. Additionally, this Administrator is also
considered the Key Custodian (as per PCI Compliance standards) and is responsible for the periodic
changing of the Card Encryption Password. As a Key Custodian, it is recommended that the merchant
require the Administrator to sign an acknowledgement of responsibilities agreement form issued by the
merchant.
TECH-TIP: It is a good idea to setup more than one Administrator account
and password in your system. In this way, if an administrator becomes
locked out due to failure to change the password within the allotted period
of time or due to attempting to login unsuccessfully multiple times, the other
administrator can unlock the account.
169
User Accounts Tab
To view the User Accounts Tab, click the File Tab in the upper left corner of the main screen window
and then select User Accounts from the left side of the menu displayed on the screen (See Figure 4130).
Figure 4-130
170
On the next window that displays, select the User Accounts Tab (See Figure 4-131).
Figure 4-131
Users Toolbar
The Users Toolbar appears at the bottom of both the User Accounts Tab and the User Account Editor
Tab.
171
Show All Button
Click the Show All button on the Users Toolbar of the User Accounts Tab to display the screen where
all your existing user accounts are listed. There are several default user accounts that have already been
created for you. You may use these accounts as desired (See Figure 4-132).
Figure 4-132
New Button
To create a new user account, click the New button on the Users Toolbar to display the User Account
Editor Tab with all of its fields and checkboxes cleared. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard (See Figure 4-133).
Figure 4-133
172
Delete Button
To delete an existing user account, select its name from the User Name column under the User
Accounts Tab and then click the Delete button on the Users Toolbar. When the Delete Confirmation
message displays, click the Yes button to complete the deletion (See Figure 4-134).
Figure 4-134
Cancel Button
Click the Cancel button on the Users Toolbar to exit the User Accounts Tab without saving any
changes you made and return to the Aldelo® EDC main screen.
Done Button
Click the Done button on the Users Toolbar to save any changes you made and exit the User Accounts
Tab.
User Account Editor Tab
Under the User Account Editor Tab, you may create new, edit existing, hide, or delete user accounts.
Users with an Administrator level security role may also reset forgotten user passwords.
173
Users Toolbar
Reset Button
As a security measure, if a user forgets his password and attempts to login unsuccessfully several
times, the system issues a final warning that if the next login attempt fails, the user will be locked out.
If the message below appears, click the OK button to continue (See Figure 4-135).
Figure 4-135
After receiving the above warning, if the next attempt fails, the system locks the user out, requiring a
thirty-minute wait before another login attempt can be made. If the message below appears, click the
OK button to continue (See Figure 4-136).
Figure 4-136
174
At this point, the user may wait until the lockout period expires and try logging in again or the user
may have the Administrator reset the password. If desired, click the abc button next to the respective
field if you wish to display the field’s onscreen keyboard. To reset a password for a user, an
Administrator must enter the user’s account name in the User Name field and then click the Reset
button on the Users Toolbar (See Figure 4-137).
Figure 4-137
A message displays, indicating that the lockout reset has been completed successfully. Click the OK
button on this message to continue (See Figure 4-138).
Figure 4-138
Next, re-enter the data in the User Name, Password, and Re-enter Password fields of the User Account
Editor Tab. Finally, assign a security role to this user (if you use the same user name, a new password
is required; you may not re-enter the old password). Make note of the user name and password, and
then click the Save and Done buttons to save the changes and exit the current screen. The user may
now login with the new user name and password.
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NOTE: Aldelo recommends using Integration Tokens to integrate Aldelo®
EDC with Aldelo® POS. This information does not expire and is more
secure than passwords for integration. See Chapter 9 of this manual for
information on how to use Integration Tokens in Aldelo® POS.
New Button
To create a new user, click the New button on the Users Toolbar. Enter a new user name and password,
and re-enter the password for verification purposes. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard. Do not enter anything in the
Integration Token field. This value is generated and assigned automatically by the software. Next,
enter a password hint that will remind you of your password should you forget it. Finally, assign a
security role to the new user and click the Save and Done buttons to save the new information and exit
the current screen (See Figure 4-139).
Figure 4-139
The new user is now listed under the User Accounts Tab.
NOTE: All passwords must be PCI Compliant. For detailed information on
the rules to which your selected passwords must adhere, see the section
titled Users in Chapter 3 of the Aldelo® EDC Payment Card Industry Data
Security Standard (PCI-DSS) Implementation Guide document. This
document may be found from your computer desktop by navigating to Start
Button > All Apps > Aldelo > PCI Manual.
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Save Button
Click the Save button on the Users Toolbar after you create a new user or edit an existing user to
commit the changes to the database. If you fail to do this, your changes are lost when you navigate
away from the User Account Editor Tab.
Delete Button
To delete an existing user account, enter its name in the User Name field and click the Delete button on
the Users Toolbar. When the Delete Confirmation message displays, click the Yes button to complete
the deletion (See Figure 4-140).
Figure 4-140
Cancel Button
Click the Cancel button on the Users Toolbar to exit the User Account Editor Tab without saving any
changes you made and return to the Aldelo® EDC main screen.
Done Button
Click the Save and Done buttons on the Users Toolbar to save any changes you made and exit the User
Account Editor Tab.
At this point you should create additional user accounts for batch operations and integrated
applications. The batch operations user account must have security permissions to perform batch and
sales transactions. The integrated applications user account should have security permissions limited to
sales, tip adjust, and void transactions.
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Merchant Accounts
Once you have setup your first user, you can now setup your merchant account in Aldelo® EDC. This
is the core of the software. You must have previously setup a merchant account with your Merchant
Service Provider to complete this section.
Merchant Accounts Tab
Click the File Tab in the upper left corner of the main screen and then select Merchant Accounts from
the left side of displayed menu (See Figure 4-141).
Figure 4-141
Next, click on the Merchant Accounts Tab.
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Merchant Accounts Toolbar
Show All Button
From the Merchant Accounts Tab, click the Show All button on the Merchant Accounts Toolbar to
display any currently existing merchant accounts (See Figure 4-142).
Figure 4-142
New Button
To create a new merchant account, click the New button on the Merchant Accounts Toolbar to display
the Merchant Account Editor Tab with most of the fields and all of the checkboxes cleared (See User
Account Editor Tab, below).
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Delete Button
To delete an existing merchant account, select its name from the Account Name column and click the
Delete button on the Merchant Accounts Toolbar. When the Delete Confirmation message displays,
click the Yes button to complete the deletion (See Figure 4-143).
Figure 4-143
NOTE: If you have ever used a merchant account to perform live or demo
transactions, it cannot be deleted. In such a case, hide the account instead to
prevent its display under the Merchant Accounts Tab.
Cancel Button
Click the Cancel button on the Merchant Accounts Toolbar to exit the Merchant Accounts Tab without
saving any changes you made and return to the Aldelo® EDC main screen.
Done Button
Click the Done button on the Merchant Accounts Toolbar to save any changes you made and exit the
Merchant Accounts Tab.
Merchant Account Editor Tab
On the Merchant Account Editor Tab, you may create new, edit existing, hide, or delete merchant
accounts. To create a new merchant account, click the New button on the Merchant Accounts Toolbar
to display the Merchant Account Editor Tab with most of the fields and all of the checkboxes cleared.
Enter a name for this account. This name is typically the name of the business, followed by the account
type name (for example, “Checkers Restaurant – Primary Credit” [excluding the quotation marks]).
Next, choose an account type by making a selection from the drop-down list of the Account Type field,
choose your Merchant Service Provider by making a selection from the drop-down list of the Merchant
Service Provider field, and select your business type by making a selection from the drop-down list of
the Business Type field. If your business handles gratuities, select Restaurant as your Business Type.
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If your business does not handle gratuities, select Retail as your Business Type. If your business
handles mail order/telephone order/e-commerce, select MOTO as your Business Type.
If you wish to change the number of seconds before the connection times out and/or the number of
seconds before the response times out, enter the new values in the appropriate fields; otherwise leave
the default values in these fields.
Next, select from the four checkboxes on the left side of the form, as appropriate.
The Active Account checkbox indicates that the account is currently in use by your business.
The Enable Tracing checkbox, when selected, allows Aldelo® EDC to create a log file that may be
used by the Aldelo Technical Support team should you have a problem with the software.
The Hide Account checkbox is used to change the account status to inactive. This checkbox is used
when you change your Merchant Service Provider or change accounts within the same Merchant
Service Provider. The account is hidden and not deleted because there may still be a need to retrieve
historical transactions from the account.
The Demo Mode checkbox allows Aldelo® EDC to be used for training purposes. Any transactions
completed in Demo Mode are not submitted for payment (See warning, below).
WARNING: Demo Mode is to be used for training purposes only! DO NOT
ENABLE DEMO MODE UNLESS IT IS UNDER THE SUPERVISION OF
THE ALDELO TECHNICAL SUPPORT STAFF VIA LIVEMEETING.
When in Demo Mode, credit card transactions are not processed against a
live merchant account. Likewise, such charges are NOT posted against the
customer’s credit card. As a result, this merchant account does NOT receive
any funds from activities processed in Demo Mode. If you use Demo Mode
for training purposes, DO NOT forget to uncheck the Demo Mode checkbox
when you are finished training and wish to return to Live Mode.
If you are in a tax jurisdiction that requires a second level of taxation, contact Aldelo Technical
Support for instructions on how to use the two fields to the right of the checkboxes on the lower
portion of this screen.
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Enter the settings information on the right side of the screen as necessary. If desired, click the abc
button next to the respective field if you wish to display the field’s onscreen keyboard. This
information is dependent upon the Merchant Service Provider selected. Please note that the fields
displayed on this screen may vary widely, depending on the installed version of Aldelo® EDC and the
selection made in the Merchant Service Provider field. If necessary, contact your Merchant Service
Provider for help in filling in these fields (See Figure 4-144).
Figure 4-144
If the screen under the Merchant Account Editor tab displays a Setup button like the one depicted
below, click the Setup button to enter your processor settings information (See Figure 4-145).
Figure 4-145
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On the following window, enter your processor settings. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard. Again, this information is
dependent upon the Merchant Service Provider selected. Contact your Merchant Service Provider for
help in filling in these fields (See Figure 4-146).
Figure 4-146
Once you have completed entry of the required information and you are satisfied that it is correct, click
the OK button to save the information and return to the previous screen.
Save Button
In the Merchant Account Detail section, click the Save button on the Merchant Accounts Toolbar. A
confirmation message displays, indicating that your information was saved successfully. Click the OK
button to complete the process (See Figure 4-147).
Figure 4-147
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Delete, Cancel, and Done Buttons
The Delete, Cancel, and Done buttons of the Merchant Accounts Toolbar work identically to those
accessed from the Merchant Accounts Tab (See Merchant Accounts Toolbar, above).
Aldelo® EDC allows multiple merchant accounts to be configured, but you may only designate one
merchant account as active. All payment processing activities are routed to this active merchant
account. Do not change the active merchant accounts unless you are aware of the results. Be sure to
close the current batch of the currently active merchant account before you attempt to switch merchant
accounts. Aldelo® EDC has built-in protection to prevent mistakes during an open batch. The Merchant
Setup blocks out certain fields if a batch is open or any pending transactions exist. Aldelo recommends
leaving the default Connect Time Out and Response Time Out values at 30, as this should be sufficient
time for the supported Merchant Service Providers (these Time Out values are expressed in seconds).
Log Off
The Log Off menu item allows the user to log off of the system. This is usually used during periods
when the user is away from the terminal and wants to prevent unauthorized use. To log off, simply
click the Log Off menu item of the main menu. When the user returns and wishes to continue, he must
logon again.
Performing Test Transactions with Live Credit Cards
After you have properly configured Aldelo® EDC, the next step is to perform test transactions with live
credit cards against the live merchant account. Make sure that all transactions performed are using live
credit cards, and that the merchant account is live as well. This test ensures that Aldelo® EDC is
properly communicating with the selected Merchant Service Provider. The following is a script of tests
to perform. If any of these tests yields an error, please contact your Merchant Service Provider for help
in resolving the issue.
1. Perform a manual sale transaction for $1.00 with invoice number 1.
2. Perform a swiped sale transaction for $1.01 with invoice number 2.
3. Perform a void sale transaction for either of the sale transactions performed above.
4. Perform a pre-auth transaction for $2.00 with invoice number 3.
5. Perform an adjust tip transaction for the above pre-auth transaction for 50¢ (if your selected
Business Type is Restaurant).
6. Perform a post-auth transaction for the above pre-auth transaction.
7. Perform a void post-auth transaction for the above post-auth transaction.
8. Perform a return transaction for 50¢ with invoice number 4.
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9. Perform a manual sale transaction with AVS and CVV verification for $1.50 with invoice
number 5.
10. Repeat the above test procedures for each credit card type accepted by the merchant.
11. Perform a batch close transaction.
Once these tests have been completed successfully, you are ready to go live with Aldelo® EDC. If you
are using Aldelo® EDC in a stand-alone environment, you can follow the same procedures described in
the test transactions above to process live credit cards in a live environment. If you are using Aldelo®
EDC in an integrated environment, please refer to Chapter 9 in this manual, Using Aldelo® EDC in
Integrated Mode, for more information.
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Administrative
Tasks
System Utilities
Import & Export
The Import & Export feature allows you to copy your database data from one computer to another.
From the Aldelo® EDC main screen, click the File Tab in the upper left corner of the window and
then select Import & Export from the right side of the displayed menu (See Figure 5-1).
Figure 5-1
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The Import & Export screen displays. On this screen you may setup the options and settings that you
wish to export or import.
Export
On the Import & Export screen, choose the data and settings you wish to export by selecting the
appropriate checkboxes under the Data Transformation Settings section. You may choose from
store settings, audit logs, security settings, and merchant accounts. Choosing the Select All Options
checkbox selects all of the options at once (See Figure 5-2).
Figure 5-2
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Next, click the Navigation button
in the File Path field to open the navigation window and then
enter or navigate to the location to which you would like to export the file. If desired, click the abc
button next to the File Path field if you wish to display the field’s onscreen keyboard. Give the file a
name in the File Name field and then click the Open button (See Figure 5-3).
Figure 5-3
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The file path and file name you just selected now appear in the File Path field. Click the Export
button on the Import & Export Toolbar to create the file in the selected folder (See Figure 5-4).
Figure 5-4
A message asks you to confirm the export of the selected file. Click the Yes button to continue (See
Figure 5-5).
Figure 5-5
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The Successful window indicates that the export is complete. Click the OK button to close the
window (See Figure 5-6).
Figure 5-6
The exported file now appears in the selected folder.
Import
From the General Tab of the Import & Export screen, click the Navigation button
in the File Path
field to open the navigation window. Enter or navigate to the location from which you wish to import
the file, select the file by clicking on it, and then click the Open button of the navigation window. If
desired, click the abc button next to the File Path field if you wish to display the field’s onscreen
keyboard. The file path and file name you just selected now appear in the File Path field. Next,
choose the data and settings you wish to import by selecting the appropriate checkboxes under the
Data Transformation Settings section. Finally, click the Import button on the Import & Export
Toolbar (See Figure 5-7).
Figure 5-7
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A message asks you to confirm the import of the selected data. Click the Yes button to continue (See
Figure 5-8).
Figure 5-8
The Successful window indicates that the import is complete. Click the OK button to close the
window (See Figure 5-9).
Figure 5-9
The import is now complete.
Latest Software Info
Selecting the Latest Software Info feature of Aldelo® EDC directs the user to the Aldelo website
where the user may check for information on the latest software releases. Contact information is
available by selecting the Contact Us option on any web page.
Request Download Links
Selecting the Request Download Links feature of Aldelo® EDC directs the user to a secured area of
the Aldelo website that allows licensed end users with valid support contract service coverage to
conveniently request new download keys for Aldelo’s latest software releases. These newly created
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download keys and instructions on how to download the releases are e-mailed to the licensed end
users upon account verification. To begin the download request, please sign in with your Aldelo
account user name and password. If you need to setup an account user name and password, please
contact The Aldelo sales office. Aldelo contact information is available by selecting the Contact Us
option on any web page.
Main Menu
Technical Support
From the Aldelo® EDC main screen, click the File Tab in the upper left corner of the window and
then select Technical Support from the left side of the displayed menu (See Figure 5-10).
Figure 5-10
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Available Providers Tab
The Technical Support screen opens to the Available Providers Tab by default. The provider listed
under this tab is always the same as the edition of the software you are running (for example, the
Sterling edition of Aldelo® EDC lists Sterling as the Available Merchant Service Provider). Since
TSYS is used for most of the examples in this manual, it is listed in the figure below (See Figure 511).
Figure 5-11
Contact Information Toolbar
Visit Aldelo Website Button
Select the Visit Aldelo Website button to be instantly redirected to the Aldelo, LP website. You may
select the Contact Us button at the bottom of any webpage on the Aldelo website to view contact
information for both Aldelo and its international distributors.
Remote Support Button
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The Remote Support button should only be used under the supervision of the Aldelo Technical
Support department. The remote support feature allows the Aldelo technician to remotely connect to
your computer and troubleshoot issues on your behalf.Clicking the Remote Support button displays
the Disclaimer of Liabilities screen. Please read the disclaimer carefully. If you agree with the
disclaimer and wish to continue with remote support, click the Yes button. If you do not agree with
the disclaimer, click the No button (See Figure 5-12).
Figure 5-12
NOTE: If you do not agree with the disclaimer, you cannot use the remote
support feature.
Done Button
Select the Done button to close the technical support screen and return to the main screen of Aldelo®
EDC.
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Support Service Tab
The Support Service Tab displays two sections: the Aldelo Support Contact Information section
and the Merchant Service Provider Contact section. Contact information for Aldelo technical
support and the active Merchant Service Provider’s technical support are listed here, respectively (See
Figure 5-13).
Figure 5-13
Visit Aldelo Website, Remote Support, and Done Buttons
The Visit Aldelo Website, Remote Support, and Done buttons of the Contact Information Toolbar
work identically to those accessed from the Available Providers Tab (See Contact Information
Toolbar, above).
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About
From the Aldelo® EDC main screen, click the File Tab in the upper left corner of the window and
then select the About option from the left side of the displayed menu (See Figure 5-14).
Figure 5-14
197
The About Aldelo® EDC screen displays information on the product version, the database version, the
web services version, and the copyright. Click the Done button when you finish viewing the
information to return to the main screen of Aldelo® EDC (See Figure 5-15).
Figure 5-15
Log Off
The Log Off menu item allows the user to log off of the system. This is usually used during periods
when the user is away from the terminal and wants to prevent unauthorized use. To log off, simply
click the Log Off menu item of the main menu. When the user returns and wishes to continue, he must
logon again.
Exit Program
The Exit Program menu item closes Aldelo® EDC completely. To reopen the program, you must
select the Aldelo® EDC option from the start menu of Windows. Please note that exiting Aldelo® EDC
completely disables the Daily Auto Batching capability of the software. Daily Auto Batching enables
proper settlement and payment of credit card transactions from your Merchant Service Provider and
your bank. Failure to perform Daily Auto Batching may result in the failure to receive funds from
your bank and/or Merchant Service Provider and may prevent you from processing any further credit
card transactions. Aldelo, LP strongly recommends that you DO NOT turn off the Daily Auto
Batching feature by exiting Aldelo® EDC.
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Main Screen
Batch Tab
The Batch Tab is where the user may view the current batch and close the current batch. Several
reports may also be accessed from the Batch Tab. Please note that if your Merchant Service Provider
controls the batching process, some of the buttons and features described below may not apply to
your installation of Aldelo® EDC.
Inquire Current Batch
From time to time, you may wish to review the information in the current batch. You may access this
information from the main screen by clicking on the Batch Tab and then selecting the Inquire
Current Batch button (See Figure 5-16).
Figure 5-16
The Inquire Current Batch screen opens to the Review Transactions Tab by default.
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Review Transactions Tab
Click on the Review Transactions Tab to view all pending (unsettled) transactions for the current
batch. If you wish to view a summary of an individual transaction, select it from the list of
transactions. The summary information displays in the box in the lower left corner of the window.
Use the scroll bar to view the unseen portions at the bottom (See Figure 5-17).
Figure 5-17
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Trace Output Tab
Clicking on the Trace Output Tab displays two separate windows: the Transaction Request Trace
window and the Transaction Response Trace window. The Transaction Request Trace window
displays the transaction information transmitted from the merchant to the Merchant Service Provider.
The Transaction Response Trace window displays the response information transmitted from the
Merchant Service Provider back to the merchant. This information is used by the Aldelo Technical
Support team in diagnosing any problems that may occur (See Figure 5-18).
Figure 5-18
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Summary Tab
Clicking on the Summary Tab displays your transaction count and total dollar amount for the
unsettled transactions in your current batch. This feature is useful when you want a brief up-to-theminute snapshot of how your business is doing for the day (See Figure 5-19).
Figure 5-19
Transaction Selector Toolbar
The button on the Transaction Selector Toolbar is available to the user under all three tabs of the
Inquire Current Batch screen.
Done Button
Click the Done button on the Transaction Selector Toolbar to exit the current window and return to
the Aldelo® EDC main screen (See Figure 5-20).
Figure 5-20
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Close Current Batch
From time to time, you may have a need to close the current batch manually. You may do so from the
main screen of Aldelo® EDC by clicking on the Batch Tab and then selecting the Close Current
Batch button (See Figure 5-21).
Figure 5-21
The Close Current Batch screen opens to the Close Batch Tab by default. Click the Close Primary
Merchant button on the Batch Settlement Toolbar to initiate the close (See Figure 5-22).
Figure 5-22
A batch close should be performed on a daily basis. Closing a batch settles pending transactions and
initiates the funds transfer process. Aldelo® EDC prevents transactions from being processed if there
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are any open transactions older than 48 hours. This prevents further processing errors if the merchant
does not close his batches frequently. Merchant Service Providers usually assess non-qualifying fees
if the merchant does not close his batch within 24 hours after the first transaction in the batch.
Therefore, Aldelo recommends that all merchants close their batches at the end of their business day
or pick a time of day to close their batches automatically on a daily basis. For information on closing
your batch automatically in Aldelo® EDC, see the subsection titled Application Settings under the
General Tab of the Store Settings menu item of the Main Menu section in Chapter 4 of this manual.
NOTE: Certain Merchant Service Providers may inadvertently PostAuthorize some of your transactions or your open batch may be settled
automatically by your Merchant Service Provider because they have an
arbitrary daily cutoff time by which your batch must close. If one of these
situations applies to you, your batch may become out of sync with that of
your Merchant Service Provider and you may need to close the batch.
Please Contact Aldelo Technical Support for instructions on how to close
your batch manually.
Close Batch Tab
Click on the Close Batch Tab to view the results of your settlement of the current batch. The three
blank fields in the Batch Settlement Results section are populated when the approval response is
received from your Merchant Service Provider. It is not necessary to enter any information manually
into these three blank fields (see Figure 5-23).
Figure 5-23
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Trace Output Tab
Clicking on the Trace Output Tab displays two separate windows; the Transaction Request Trace
window and the Transaction Response Trace window. The Transaction Request Trace window
displays the batch close information transmitted from the merchant to the Merchant Service Provider.
The Transaction Response Trace window displays the batch close response information transmitted
from the Merchant Service Provider back to the merchant. This information is used by the Aldelo
Technical Support team in diagnosing any problems that may occur (See Figure 5-24).
Figure 5-24
Batch Settlement Toolbar
Close Primary Merchant Button
When you are ready to close your batch manually, click the Close Primary Merchant button to send
the batch close information to your Merchant Service Provider. After a few moments (depending on
your connection speed), the Batch Settlement Results section displays the batch close information
under the Close Batch Tab.
Close Secondary Merchant Button
If you setup a secondary merchant account, the Batch Settlement Toolbar displays an additional
Close Secondary Merchant button. Use this button if you wish to close the batch for the secondary
merchant account.
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Done Button
Click the Done button on the Batch Settlement Toolbar to exit the current window and return to the
Aldelo® EDC main screen.
Periodic Password Changes
As per PCI compliance requirements and general security best practices, user passwords must be
changed frequently. In Aldelo® EDC, user passwords expire automatically every 90 days. The Card
Encryption Password in Store Settings expires every 90 days as well. If the Card Encryption
Password is expired, Aldelo® EDC cannot process any credit card transactions. If the Auto-Batch
User account password expires, Aldelo® EDC cannot perform batch close functions. Although the
Aldelo® EDC Client application shows a warning message when a user login password expiration
date is within 14 days, Aldelo still recommends that administrators mark their calendars and change
these passwords even more frequently.
TECH-TIP: If you selected the Email Critical Error checkbox on the
Notifications Tab in Store Settings, new passwords are e-mailed out when
they expire to prevent lockout situations. The system also e-mails
reminders that the passwords are about to expire beginning 14 days before
the actual expiration date. As a general security best practice, be sure to
change your passwords as soon as you receive these reminder e-mails.
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Audit Trail
Main Menu
View Audit Trail Events
From the Aldelo® EDC main screen, click the File Tab in the upper left corner of the window and
then select Audit Trail from the left side of the displayed menu (See Figure 6-1).
Figure 6-1
When dealing with credit cards, it is extremely important to maintain a record of all actions that are
performed in the system. In Aldelo® EDC, when any action is performed, a record of that action is
recorded automatically in the audit trail. While troubleshooting issues that may occur while
processing credit cards, the audit trail should be your first source of information. The audit trail is
regarded as the authority for what happened with any particular transaction or batch. The items in this
log are recorded verbatim from both Aldelo® EDC and the gateway or processor.
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Events Tab
Click on the Events Tab to view the contents of the audit log. The events are listed in a table of
several columns with each row representing an audit record. Click on an individual record in the table
to view the details of the record in the fields on the right side of the screen (See Figure 6-2).
Figure 6-2
This audit trail is kept in the database for a specified period of time. This period of time may be
adjusted by clicking the File Tab in the upper left corner of the main screen of Aldelo® EDC,
selecting the Store Settings menu item from the main menu, and editing the value in the Audit Trail
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History Kept Days field of the Applications Settings section. If desired, click the abc button next to
the respective field if you wish to display the field’s onscreen keyboard (See Figure 6-3).
Figure 6-3
The history must be kept for a minimum of 90 days to maintain PCI compliance. (you must enter a
value greater than or equal to 90 in this field; otherwise the value in the field defaults to 90). The
maximum number of days is 999.
Filter Tab
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To view information from dates other than the current date, you must adjust the From (Date) and To
(Date) fields in the Filter Options section under the Filter Tab. Clicking the down arrow button on
the right side of the text box displays a calendar control from which the desired dates may be chosen
graphically. To further narrow your search, adjust the values in the From (Time) and To (Time)
fields. If desired, click the abc buttons next to the From (Time) and To (Time) fields if you wish to
display the fields’ onscreen keyboards (See Figure 6-4).
Figure 6-4
Audit Log Viewer Toolbar
The buttons on the Audit Log Viewer Toolbar are available to the user under both the Events Tab and
Filter Tab of the Audit Trail screen.
Refresh Button
After changing any of the options under the Filter Tab, you must click the Refresh button on the
Audit Log Viewer Toolbar to update the information displayed in the Audit Log. When you click the
Refresh button while the Filter Tab is open, the display automatically returns to the Events Tab where
you may view the updated Audit Log entries.
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Reset To Default Button
The Reset to Default button reverses any changes made to the filter options under the Filter Tab. The
dates revert to the current date and the From and To Times revert to 12:00 AM and 11:59 PM,
respectively. If the Events Tab is open when the button is clicked, the display automatically returns to
the Filter Tab. After restoring the default values, you must click the Refresh button again to update
the Audit Log entries.
Done Button
Click the Done button on the Audit Log Viewer Toolbar to exit the current window and return to the
Aldelo® EDC main screen.
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Reports
Main Screen
All reports in Aldelo® EDC are accessed from the main screen. Reports are accessed by clicking on
the tab at the top of the screen that corresponds with the type of report that you wish to view and then
selecting the specific report by clicking its button in the Reports group box.
Credit Tab
Credit card transactions are performed under the Credit Tab of the main screen of Aldelo® EDC. No
reports are available under the Credit Tab. Please note that the Credit Tab does not display unless you
have an active credit card merchant account that is not hidden from the screen.
Gift Tab
Transactions related to the sale and redemption of gift cards are performed under the Gift Tab of the
main screen of Aldelo® EDC. Please note that the Gift Tab does not display unless you have an
active gift card merchant account that is not hidden from the screen.
Reports Group Box
The Reports group box under the Gift Tab on the main screen displays a button for each available
report that is related to the gift card feature.
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Detail Report Button
Gift Card Details Report Tab
Select the Detail Report button and click on the Gift Card Details Report Tab to display the Gift Card
Details Report. The report displays all gift card transactions that have occurred within the specified
date range and time range. The report displays information that runs from the From Date to the To
Date and from the From Time to the To Time as setup under the General Filters Tab (see below). The
report lists the total dollar amount and total count for gift card issues, reloads, sales, returns, and also
void transactions (See Figure 7-1).
Figure 7-1
Following the Transaction Summary, the individual transactions are listed. For each transaction, the
report lists the date and time, the transaction number, the operator, the action type, the result, and the
transaction amount. Under the Card Number field, the report lists only the last four digits of the card
number.
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Account Filters Tab
If your business has multiple accounts setup for any of the account types, select the Account Filters
Tab to control which account’s information displays on the Gift Card Details Report. The information
for only one account of each type may be displayed at one time. For example, if the merchant has two
or more credit accounts setup, select the Account Filters Tab, click the down arrow button next to the
Credit Account field, and select the account whose information you wish to view on the report. Click
the Refresh button to implement the changes (See Figure 7-2).
Figure 7-2
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General Filters Tab
The display of the Gift Card Details Report may be further filtered by editing the selections under the
General Filters Tab. The period of time that the report covers may be changed by editing the From
and To Dates and the From and To Times. If desired, click the abc button next to the respective field
if you wish to display the field’s onscreen keyboard. Excluding transactions for all but a specific
operator may be accomplished by entering the operator’s name in the Operator Name field. Please
note that the operator name must match exactly the way the user name is entered as he logs into the
system. A specific transaction number or a specific invoice number may be displayed by entering the
numbers in the respective fields. Finally, the user may filter the results to display approved, declined,
or error transactions (or any combination of the above) and the sort order may be selected. Click the
Refresh button on the Report Toolbar when finished (See Figure 7-3).
Figure 7-3
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Action Filters Tab
The types of transactions that display under the Gift Tab may be modified by selecting or deselecting
the appropriate checkboxes under the Action Filters Tab. Click the Refresh button when finished (See
Figure 7-4).
Figure 7-4
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
Report Toolbar
The buttons on the Report Toolbar are available to the user under all of the tabs of the Gift Card
Details Report screen (See Figure 7-5).
Figure 7-5
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Refresh Button
Select the Refresh button after making changes to any of the settings under any of the filter tabs to
reflect those changes in the Gift Card Details Report. Viewing the report after clicking the Refresh
button displays the report with the changes.
Reset to Default Button
Select the Reset to Default button whenever you wish to cancel any changes made under the filter
tabs and revert to the default settings.
Done Button
Select the Done button to exit any of the filter tab screens.
Debit Tab
Debit card transactions are performed under the Debit Tab of the main screen of Aldelo® EDC. Please
note that the Debit Tab does not display unless you have an active debit card merchant account that is
not hidden from the screen.
Other Group Box
No reports are available in Aldelo® EDC under the Debit Tab of the main screen.
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
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Debit Canada Tab
Canadian Debit card transactions are performed under the Debit Canada Tab of the main screen of
Aldelo® EDC. Please note that the Debit Canada Tab does not display unless you have an active
Canadian debit card merchant account that is not hidden from the screen.
Reports Group Box
The Reports group box under the Debit Canada Tab on the main screen displays a button for each
available report that is related to the Debit Canada feature.
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Detail Report Button
Canadian Debit Details Report Tab
Select the Detail Report button and click on the Canadian Debit Details Report Tab to display the
Canadian Debit Card Details Report. The report displays all Canadian debit card transactions that
have occurred within the specified date range and time range. The report displays information that
runs from the From Date to the To Date and from the From Time to the To Time as setup under the
General Filters Tab (see below). The report lists the total dollar amount and total count for Canadian
debit card sales, sales with gratuity, and returns (See Figure 7-6).
Figure 7-6
Following the Transaction Summary, the individual transactions are listed. For each transaction, the
report lists the date and time, the transaction number, the invoice number, the action type, the result,
the card number and sequence number, the gratuity, and the total dollar amount of the transaction.
Under the Card Number field, the report lists only the last four digits of the card number.
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Account Filters Tab
If your business has multiple accounts setup for any of the account types, select the Account Filters
Tab to control which account’s information displays on the Canadian Debit Card Details Report. The
information for only one account of each type may be displayed at one time. For example, if the
merchant has two or more credit accounts setup, select the Account Filters Tab, click the down arrow
button next to the Credit Account field, and select the account whose information you wish to view
on the report. Click the Refresh button to implement the changes (See Figure 7-7).
Figure 7-7
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General Filters Tab
The display of the Canadian Debit Card Details Report may be further filtered by editing the
selections under the General Filters Tab. If desired, click the abc button next to the respective field if
you wish to display the field’s onscreen keyboard. The period of time that the report covers may be
changed by editing the From and To Dates and the From and To Times. Excluding transactions for all
but a specific operator may be accomplished by entering the operator’s name in the Operator Name
field. Please note that the operator name must match exactly the way the user name is entered as he
logs into the system. A specific transaction number or a specific invoice number may be displayed by
entering the number in the respective field. Finally, the user may filter the results to display approved,
declined, or error transactions (or any combination of the above), for specific card types, and the sort
order may be selected. Click the Refresh button on the Report Toolbar when finished (See Figure 78).
Figure 7-8
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Action Filters Tab
The types of transactions that display under the Debit Canada Tab may be modified by selecting or
deselecting the appropriate checkboxes under the Action Filters Tab. Click the Refresh button when
finished (See Figure 7-9).
Figure 7-9
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
Report Toolbar
The buttons on the Report Toolbar are available to the user under all of the tabs of the Canadian Debit
Details Report screen (See Figure 7-10).
Figure 7-10
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Refresh Button
Select the Refresh button after making changes to any of the settings under any of the filter tabs to
reflect those changes in the Canadian Debit Card Details Report. Viewing the report after clicking the
Refresh button displays the report with the changes.
Reset to Default Button
Select the Reset to Default button whenever you wish to cancel any changes made under the filter
tabs and revert to the default settings.
Done Button
Select the Done button to exit any of the filter tab screens.
EBT Tab
EBT (Electronic Benefit Transfer) card transactions are performed under the EBT Tab of the main
screen of Aldelo® EDC. Please note that the EBT Tab does not display unless you have an active EBT
card merchant account that is not hidden from the screen.
Other Group Box
No reports are available in Aldelo® EDC under the EBT Tab of the main screen.
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
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Check Tab
Check transactions are performed under the Check Tab of the main screen of Aldelo® EDC. Please
note that the Check Tab does not display unless you have an active check merchant account that is not
hidden from the screen.
Reports Group Box
The Reports group box under the Check Tab on the main screen displays a button for each available
report that is related to the Check feature.
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Detail Report Button
Check Processing Details Report Tab
Select the Detail Report button and click on the Check Processing Details Report Tab to display the
Check Processing Details Report. The report displays all check transactions that have occurred within
the specified date range and time range. The report displays information that runs from the From Date
to the To Date and from the From Time to the To Time as setup under the General Filters Tab (see
below). The report lists the total dollar amount and total count of check transactions authorized by
either method: by driver license or by MICR (Magnetic Ink Character Recognition) device (See
Figure 7-11).
Figure 7-11
Following the Transaction Summary, the individual transactions are listed. For each transaction, the
report lists the date and time, the transaction number, the invoice number, the action type, the result,
the account number, the check number, and the dollar amount of the transaction. Under the Account
Number field, the report lists only the last four digits of the account number.
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Account Filters Tab
If your business has multiple accounts setup for any of the account types, select the Account Filters
Tab to control which account’s information displays on the Check Processing Details Report. The
information for only one account of each type may be displayed at one time. For example, if the
merchant has two or more credit accounts setup, select the Account Filters Tab, click on the down
arrow button next to the Credit Account field, and select the account whose information you wish to
view on the report (See Figure 7-12).
Figure 7-12
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General Filters Tab
The display of the Check Processing Details Report may be further filtered by editing the selections
under the General Filters Tab. If desired, click the abc button next to the respective field if you wish
to display the field’s onscreen keyboard. The period of time that the report covers may be changed by
editing the From and To Dates and the From and To Times. Excluding transactions for all but a
specific operator may be accomplished by entering the operator’s name in the Operator Name field.
Please note that the operator name must match exactly the way the operator name is entered as he
logs into the system. A specific transaction number or a specific invoice number may be displayed by
entering the number in the respective fields. Finally, the user may filter the results to display
approved, declined, or error transactions (or any combination of the above) and the sort order may be
selected. Click the Refresh button on the Report Toolbar when finished (See Figure 7-13).
Figure 7-13
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Action Filters Tab
The types of transactions that display under the Check Tab may be modified by selecting or
deselecting the appropriate checkboxes under the Action Filters Tab. Click the Refresh button when
finished (See Figure 7-14).
Figure 7-14
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
Report Toolbar
The buttons on the Report Toolbar are available to the user under all of the tabs of the Check
Processing Details Report screen (See Figure 7-15).
Figure 7-15
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Refresh Button
Select the Refresh button after making changes to any of the settings under any of the filter tabs to
reflect those changes in the Check Processing Details Report. Viewing the report after clicking the
Refresh button displays the report with the changes.
Reset to Default Button
Select the Reset to Default button whenever you wish to cancel any changes made under the filter
tabs and revert to the default settings.
Done Button
Select the Done button to exit any of the filter tab screens.
Batch Tab
Batch transactions are performed under the Batch Tab of the main screen of Aldelo® EDC. Along
with the File Tab, the Batch Tab is always visible on the screen.
Batch Reports Group Box
The Batch Reports group box under the Batch Tab on the main screen displays a button for each
available report that is related to the Batch feature.
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Batch Summary Report Button
Batch Summary Report Tab
Select the Batch Summary Report button and click on the Batch Summary Report Tab to display the
Batch Summary Report. The Batch Summary Report displays a breakdown of each batch during the
specified time period. Each Batch ID and time period covered by the batch are listed along with
summary information about each batch (See Figure 7-16).
Figure 7-16
For detailed information about a batch, select the Audit Trail menu item from the main menu of
Aldelo® EDC and under the Events Tab, select the desired batch log by finding its record in the
displayed list. The detailed batch log information displays in the panel on the right side of the screen.
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Account Filters Tab
Select the Account Filters Tab to display the Account Selections screen. Here you may select the
specific accounts for which you wish to generate the Batch Summary Report. Please note that this
screen only displays the types of accounts that you have setup in Aldelo® EDC. For example, if you
do not have a Canadian Debit account setup, then nothing displays in the field. Furthermore, if you
have only one account setup for a specific account type, there are no choices to be made and that
account displays as your default account for that account type. After making changes to any of the
fields, click the Refresh button to view the updated version of the Batch Summary Report (See Figure
7-17).
Figure 7-17
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General Filters Tab
Select the General Filters Tab to display the Filter & Sort Options screen. Here you may set the date
range and the time range for the report by entering the desired From and To Dates and From and To
Times in the appropriate fields. If desired, click the abc button next to the respective field if you wish
to display the field’s onscreen keyboard. Click the Refresh button when finished (See Figure 7-18).
Figure 7-18
Report Toolbar
The buttons on the Report Toolbar are available to the user under all of the tabs of the Batch
Summary Report screen (See Figure 7-19).
Figure 7-19
Refresh Button
After changing any of the options under any of the filters tabs, you must click the Refresh button on
the Report Toolbar to update the information displayed in the Batch Summary Report. When you
click the Refresh button while the respective filter tab is open, the display automatically returns to the
Batch Summary Report Tab where you may view the updated information in the report.
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Reset to Default Button
The Reset to Default button reverses any changes made to the filter options under any of the filter
tabs. The dates revert to the current date and the From and To Times revert to 12:00 AM and 11:59
PM, respectively. Once the button is clicked, the display automatically returns to the Account Filters
Tab, no matter which tab the screen was displaying at the time. After restoring the default values, you
must click the Refresh button again to update the information in the report.
Done Button
Click the Done button on the Report Toolbar to exit the current window and return to the Aldelo®
EDC main screen.
Transaction Summary Report Button
The Transaction Summary Report displays the total dollar amount of Sale, Pre-Auth, Post-Auth,
Return, Void Sale, Void Post-Auth, Void Return, and Voice Capture transactions. It also shows a
count for each transaction type.
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Transaction Summary Report Tab
Select the Transaction Summary Report button and click on the Transaction Summary Report Tab to
display the Transaction Summary Report. The report is grouped by card type (credit, debit, and EBT),
with a summary of all of your transactions at the bottom of the report. The time period covered by the
report is listed near the top (See Figure 7-20).
Figure 7-20
235
Account Filters Tab
If your business has multiple accounts setup for any of the account types, select the Account Filters
Tab to control which account’s information displays on the Transaction Summary Report. The
information for only one account of each type may be displayed at one time. For example, if the
merchant has two or more credit accounts setup, select the Account Filters Tab, click on the down
arrow button next to the Credit Account field, and select the account whose information you wish to
view on the report. After making changes to any of the fields, click the Refresh button to view the
updated version of the Transaction Summary Report (See Figure 7-21).
Figure 7-21
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General Filters Tab
The display of the Transaction Summary Report may be further filtered by editing the selections
under the General Filters Tab. If desired, click the abc button next to the respective field if you wish
to display the field’s onscreen keyboard. The period of time that the report covers may be changed by
editing the From and To Dates and the From and To Times. Excluding transactions for all but a
specific operator may be accomplished by entering the operator’s name in the Operator Name field.
Please note that the operator name must match exactly the way the user name is entered as he logs
into the system. A specific batch ID number or a specific invoice number may be displayed by
entering the number in its respective field. Finally, the user may filter the results to display the
transactions for specific card types by selecting the checkboxes next to the desired card types in the
Card Types section (See Figure 7-22).
Figure 7-22
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Action Filters Tab
The types of transactions that display on the Transaction Summary Report may be modified by
selecting or deselecting the appropriate checkboxes under the Action Filters Tab. Click the Refresh
button when finished (See Figure 7-23).
Figure 7-23
Report Toolbar
The buttons on the Report Toolbar are available to the user under all of the tabs of the Transaction
Summary Report screen (See Figure 7-24).
Figure 7-24
Refresh Button
Select the Refresh button after making changes to any of the settings under any of the filter tabs to
reflect those changes in the Transaction Summary Report. Viewing the report after clicking the
Refresh button displays the report with the changes.
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Reset to Default Button
Select the Reset to Default button whenever you wish to cancel any changes made under the filter
tabs and revert to the default settings.
Done Button
Select the Done button to exit any of the filter tab screens.
Transaction Details Report Button
The Transaction Details Report displays additional information regarding each individual transaction.
Each transaction is listed on this report along with the transaction summary.
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Transaction Details Report Tab
Select the Transaction Details Report button and click on the Transaction Details Report Tab to
display the Transaction Details Report. The transaction summary displays the total dollar amount for
each transaction type and is grouped by card type. It also displays the count of each transaction result
type. Below the summary the individual transaction details are listed. These details include the date
and time of the transaction, the transaction number, the invoice number, the transaction type, the
result, the card number (only the last four digits display), the total amount of the transaction, and the
number of the batch under which the transaction was closed. The time period covered by the report is
listed near the top (See Figure 7-25).
Figure 7-25
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Account Filters Tab
If your business has multiple accounts setup for any of the account types, select the Account Filters
Tab to control which account’s information displays on the Transaction Details Report. The
information for only one account of each type may be displayed at one time. For example, if the
merchant has two or more credit accounts setup, select the Account Filters Tab, click on the down
arrow button next to the Credit Account field, and select the account whose information you wish to
view on the report (See Figure 7-26).
Figure 7-26
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General Filters Tab
The display of the Transaction Details Report may be further filtered by editing the selections under
the General Filters Tab. If desired, click the abc button next to the respective field if you wish to
display the field’s onscreen keyboard. The period of time that the report covers may be changed by
editing the From and To Dates and the From and To Times. Excluding transactions for all but a
specific operator or a specific card holder may be accomplished by entering the operator’s name or
the card holder’s name in their respective fields. Please note that the operator name must match
exactly the way the user name is entered as he logs into the system and the card holder’s name must
match exactly the way it is listed on his account. To find an individual transaction, enter the number
of the transaction in the Transaction Number field. A specific batch ID number or a specific invoice
number may be displayed by entering the number in the respective field. The user may filter the
results to display the transactions for specific card types and transaction results by selecting the
appropriate checkboxes in the Card Types and Tran. Results sections. Finally, the sort order may be
modified. Click the Refresh button when finished to display the updated Transaction Details Report
(See Figure 7-27).
Figure 7-27
242
Action Filters Tab
The types of transactions that display on the Transaction Details Report may be modified by selecting
or deselecting the appropriate checkboxes under the Action Filters Tab. Click the Refresh button
when finished (See Figure 7-28).
Figure 7-28
Report Toolbar
The buttons on the Report Toolbar are available to the user under all of the tabs of the Transaction
Details Report screen (See Figure 7-29).
Figure 7-29
Refresh Button
After changing any of the options under any of the filter tabs, you must click the Refresh button on
the Report Toolbar to update the information displayed in the Transaction Details report. When you
click the Refresh button while any of the filter tabs are open, the display automatically returns to the
Transaction Details Report Tab where you may view the updated information in the report.
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Reset to Default Button
The Reset to Default button reverses any changes made to the filter options under the any of the filter
tabs. The dates revert to the current date and the From and To Times revert to 12:00 AM and 11:59
PM, respectively. If the Transaction Details Report Tab is open when the button is clicked, the
display automatically returns to the Account Filters Tab. After restoring the default values, you must
click the Refresh button again to update the information in the report.
Done Button
Click the Done button on the Report Toolbar to exit the current window and return to the Aldelo®
EDC main screen.
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
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Using Aldelo®
EDC in Stand-Alone Mode
Stand-alone merchants are those who wish to process credit cards in stand-alone environments such
as doctors’ offices, reservation desks, service departments, and other businesses that traditionally do
not use a POS solution for integrated payment processing. Under the stand-alone environment, all
primary payment activities originate from the Aldelo® EDC client application.
Main Screen
Credit Tab
Transactions for customers using credit cards, such as authorizations, sales, returns, and adjustments,
are made under the Credit Tab of the main screen of Aldelo® EDC.
Authorization Group Box
Pre-Authorization Button
Pre-authorizations are performed when the merchant wishes to verify that a customer’s credit card is
valid and has a sufficient credit limit to pay for the product or service being provided but the
merchant does not yet know what the final total will be. For example, a merchant who sells gasoline
might pre-authorize a customer’s credit card for $100.00 before the customer begins pumping his
gasoline. After the customer finishes, the pre-authorized transaction is post-authorized for the actual
amount of the sale. By pre-authorizing the transaction, the merchant protects himself from the
situation where a customer has already filled his tank and then his credit card is declined. In this case,
the actual amount is almost always less than the pre-authorized amount.
Pre-authorization is also used by merchants whose customer’s typically pay a gratuity to the
merchant’s service staff. In this case, the customer’s credit card is pre-authorized for the total amount
of the meal. The receipt is printed and presented to the customer for his signature. The customer has
the option to add a gratuity to the receipt before signing. If the customer does so, the amount of the
gratuity is added to the total amount of the check and the pre-authorized transaction is post-authorized
for the new amount that includes the gratuity.
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To perform a pre-authorization transaction in stand-alone mode, select the Credit Tab from the main
screen of Aldelo® EDC and in the Authorization group box, click the Pre Authorization button. Swipe
the credit card through the card reader device. Enter the invoice number and the pre-authorization
amount in their respective fields. If desired, click the abc button next to the respective field if you
wish to display the field’s onscreen keyboard. Click the Process button on the Credit Card Toolbar to
send the transaction to the Merchant Service Provider (See Figure 8-1).
Figure 8-1
If the merchant’s internet connection fails, payment processing through Aldelo® EDC may be placed
into offline mode. In offline mode, all credit card transactions are approved, regardless of account
status. Offline mode allows the merchant to continue accepting credit card payments while the
connection is down and to submit them for approval at a later time when the connection is restored
(See warning, next page).
WARNING: When using offline mode, transactions are not approved until
online processing is restored. The merchant accepts the risk of having these
transactions declined by the processor at that time. Please note that
transactions processed in offline mode that are declined when online
processing is restored are not stored for re-processing and may result in a
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monetary loss to the merchant. To fully understand the inherent risks of
offline processing and for strategies to help mitigate these risks, please
contact your payment processor.
To place Aldelo® EDC into offline mode when integrated with Aldelo® POS, from the main screen of
Aldelo® POS, navigate to Operations > Receive Payments. Click the EDC Currently in Live Mode
button. Read the warning that displays and if you agree to assume the risk of placing EDC into offline
mode, click the Yes button. The EDC Currently in Live Mode button changes color and the button
caption changes to “EDC Currently in Offline Mode.” Return to Aldelo® POS and continue
processing your customer orders as usual. To return to online mode, from the main screen of Aldelo®
POS, navigate to Operations > Receive Payments. Click the EDC Currently in Offline Mode button.
Read the Going Live message, and if you wish to continue and process your offline transactions and
then return to live mode, click the Yes button. The button changes color and the button caption
changes to “EDC Currently in Live Mode.” As soon as online mode is restored, all of the transactions
processed while Aldelo® EDC was in offline mode are submitted to your payment processor for
approval. To push the processing of all offline requests from within Aldelo® EDC, click the Offline
Recovery button on the Credit Card Toolbar to send the transactions to the Merchant Service
Provider. The EDC Offline Recovery window appears, displaying a list of the offline transactions that
were processed and their approval or denial status. Transactions from this point forward in Aldelo®
POS are processed in live mode and are approved or declined immediately.
Pre-Auth Tab
When the pre-authorization has been sent and a response has been received, the type of response is
displayed near the top of the window under the Pre-Auth Tab. Click the Clear button on the Credit
Card Toolbar to remove the information from the fields on this screen (See Figure 8-2).
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Figure 8-2
Trace Output Tab
The Trace Output Tab displays information about the pre-auth transaction. The left panel of the
screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
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Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-3).
Figure 8-3
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Post Authorization Button
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Once you have pre-authorized a transaction, you must post-authorize it with the final settle amount.
To post-authorize a pre-authorized transaction in stand-alone mode, select the Credit Tab from the
main screen of Aldelo® EDC and in the Authorization group box, click the Post Authorization button.
Select the transaction to post-authorize from the list of transactions displayed under the Post-Auth
Tab by clicking on it. Next, enter the final total in the Settle Amount field. When finished, click the
Post-Auth button on the Transaction Selector Toolbar (See Figure 8-4).
Figure 8-4
NOTE: When using a merchant account of the restaurant type, a Gratuity
Amount field displays to the left of the Settle Amount field. This field is
used to add the gratuity given by the customer to the wait staff. In this
case, make the final adjustment to the settle amount by making the
adjustment to the Gratuity Amount field (added gratuities may only be
positive amounts). Click the Update Gratuity button followed by the PostAuth button to complete the process.
The Post-Auth Successful message indicates that the transaction was approved. Click the OK button
to complete the process (See Figure 8-5).
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Figure 8-5
The Re-Auth feature allows the user to pre-authorize a customer’s credit card for a certain limit by
swiping it through the MSR device. When the pre-authorized limit is reached, clicking the Re-Auth
button then re-authorizes the customer’s card for an additional amount equal to the original preauthorization amount without the need to swipe the card again. Please note that there is a limit of
seven (7) re-authorization transactions that may be performed under this feature and that these reauthorizations may be subject to a different interchange rate than the initial pre-authorization. Please
contact your payment processor for information on the rates charged for these pre-authorizations and
re-authorizations.
The Auth Reversal feature allows the user to reverse a previously post-authorized credit transaction.
When such a transaction is reversed by using this feature, the reversal transaction is sent to the
Merchant Service Provider and the both the post-authorization amount and the pre-authorization
amount are removed from their records, thereby releasing the hold on the funds in the customer’s
account. This differs from the Void Post Authorization feature (described below), where the post
authorization is only deleted from the merchant’s records while the pre-authorization remains in
effect. In this case, the customer loses access to these funds in his account until the pre-authorization
expires, which could take several days. Please note that not all Merchant Service Providers support
the Auth Reversal feature. Please contact your Merchant Service Provider for further information.
Void Post Authorization Button
At times, it may be necessary to reverse a post-authorized transaction. To do so, select the Credit Tab
from the main screen of Aldelo® EDC and in the Authorization group box, click the Void Post
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Authorization button. Select the transaction to void from the list of transactions displayed under the
Void Post-Auth Tab. When finished, click the Void Post-Auth button on the Transaction Selector
Toolbar (See Figure 8-6).
Figure 8-6
The Void Post-Auth Successful message indicates that the transaction was approved. Click the OK
button to complete the process (See Figure 8-7).
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Figure 8-7
Sale Group Box
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Sale Button
A sale transaction is made when there is no need to perform a pre-authorization because the product
or service is not provided to the customer until the credit card transaction is complete. If the card is
declined, the merchant simply refuses to provide the product or service to the customer.
To perform a sale transaction in stand-alone mode, select the Credit Tab from the main screen of
Aldelo® EDC and in the Sale group box, click the Sale button. Swipe the credit card through the card
reader device. Enter the invoice number and the settle amount in their respective fields. If desired,
click the abc button next to the respective field if you wish to display the field’s onscreen keyboard.
Click the Process button on the Credit Card Toolbar to send the transaction to the Merchant Service
Provider (See Figure 8-8).
Figure 8-8
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Sale Tab
When the sale transaction has been sent and a response has been received, the type of response is
displayed near the top of the window under the Sale Tab. Click the Clear button on the Credit Card
Toolbar to remove all of the information from the fields on this screen (See Figure 8-9).
Figure 8-9
255
Trace Output Tab
The Trace Output Tab displays information about the sale transaction. The left panel of the screen
displays information about the transaction request sent from Aldelo® EDC to the Merchant Service
Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-10).
Figure 8-10
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Voice Capture Button
The voice capture feature of Aldelo® EDC allows the merchant to continue operating his business and
accepting credit cards while his internet connection to the Merchant Service Provider is down for any
reason. The merchant processes the customer’s credit card by using an imprint device. The imprint
device captures the credit card type, the credit card number, and the expiration date. The merchant
adds the invoice number and the settle amount to the imprint. The merchant then calls the Merchant
Service Provider to obtain a voice authorization. The merchant typically gives the Merchant Service
Provider all of the above information over the phone. The Merchant Service Provider then gives the
merchant a voice authorization code which the merchant records on the imprint. Upon obtaining this
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voice code authorization, the merchant may give the customer a copy of the imprint as a receipt.
Later, when the internet connection has been restored, the merchant may enter these transactions
manually into Aldelo® EDC by using the voice capture feature.
To use the voice capture feature, select the Credit Tab from the main screen of Aldelo® EDC and in
the Sale group box, click the Voice Capture button. Next, swipe the customer’s credit card to capture
its type, number, and expiration date. Alternatively, you may enter the card number and expiration
date manually by clicking the abc buttons to the right of the respective fields. In this case, the card
type field populates automatically. Finally, manually enter the invoice number, the settle amount, and
the voice authorization code. When finished, click the Process button (See Figure 8-11).
Figure 8-11
NOTE: It is not necessary to manually enter the cardholder’s name when
using the voice capture feature.
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Voice Capture Tab
When the voice capture transaction has been sent and a response has been received, the type of
response is displayed near the top of the window under the Voice Capture Tab. Click the Clear button
on the Credit Card Toolbar to remove all of the information from the fields on this screen (See Figure
8-12).
Figure 8-12
258
Trace Output Tab
The Trace Output Tab displays information about the voice capture transaction. The left panel of the
screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-13).
Figure 8-13
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
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Void Sale Button
Occasionally, you may find the need to void a sale transaction. To do so, select the Credit Tab from
the main screen of Aldelo® EDC and in the Sale group box, click the Void Sale button. Select the sale
transaction to void from the list of transactions displayed under the Void Sale Tab by clicking on it.
When finished, click the Void Sale button on the Transaction Selector Toolbar (See Figure 8-14).
Figure 8-14
260
The Void Sale Successful message indicates that the transaction was approved. Click the OK button
to complete the process (See Figure 8-15).
Figure 8-15
Return Group Box
Return Button
A return transaction is made when the merchant wishes to refund money to a customer. Unlike a void
transaction, a return transaction is not tied to a corresponding sale transaction. A return transaction
may be performed for any amount at any time. The processing of a return transaction results in a
credit to the customer’s credit card account and a debit to the amount due the merchant from the
Merchant Service Provider.
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To perform a return transaction in stand-alone mode, select the Credit Tab from the main screen of
Aldelo® EDC and in the Return group box, click the Return button. Swipe the credit card through the
card reader device. Enter the invoice number and the settle amount (the amount to be refunded to the
customer) in their respective fields. If desired, click the abc button next to the respective field if you
wish to display the field’s onscreen keyboard. Click the Process button on the Credit Card Toolbar to
send the transaction to the Merchant Service Provider (See Figure 8-16).
Figure 8-16
262
Return Tab
When the return transaction has been sent and a response has been received, the type of response is
displayed near the top of the window under the Return Tab. Click the Clear button on the Credit Card
Toolbar to remove all of the information from the fields on this screen (See Figure 8-17).
Figure 8-17
263
Trace Output Tab
The Trace Output Tab displays information about the return transaction. The left panel of the screen
displays information about the transaction request sent from Aldelo® EDC to the Merchant Service
Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-18).
Figure 8-18
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
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Void Return Button
Occasionally, you may find the need to void a return transaction. To do so, select the Credit Tab from
the main screen of Aldelo® EDC and in the Return group box, click the Void Return button. Select the
transaction to void from the list of return transactions displayed under the Void Return Tab. When
finished, click the Void Return button on the Transaction Selector Toolbar (See Figure 8-19).
Figure 8-19
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The Void Return Successful message indicates that the transaction was approved. Click the OK
button to complete the process (See Figure 8-20).
Figure 8-20
Adjust Group Box
Adjust Gratuity Button
When using a merchant account of the restaurant type, a Gratuity Amount field displays to the left of
the Settle Amount field. This field is used to add the gratuity given by the customer to the wait staff.
In this case, make the final adjustment to the settle amount by making the adjustment to the Gratuity
Amount field (added gratuities may only be positive amounts). Click the Update Gratuity button
followed by the Done button to complete the process.
Gift Tab
All gift card transactions are handled under the Gift Tab of the main screen of Aldelo® EDC. Gift
cards may be issued and reloaded. The customer’s gift card balance may be checked. Sale and return
transactions may be made with gift cards.
NOTE: To use the gift card feature in Aldelo® EDC, the merchant must use
gift cards issued by the Merchant Service Provider. Gift cards issued
internally by the merchant cannot be used.
Issue/Reload Group Box
Gift cards may be issued for the first time, value may be added to the remaining balance of existing
gift cards, and the balance remaining on gift cards may be checked by using the features of the
Issue/Reload group box.
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Issue Button
An issue transaction is made when the merchant sells a new gift card to a customer, as opposed to
adding value to an existing gift card.
To perform an issue transaction in stand-alone mode, select the Gift Tab from the main screen of
Aldelo® EDC and in the Issue/Reload group box, click the Issue button. Swipe a new gift card
through the card reader device. Enter the invoice number and the transaction amount in their
respective fields. If desired, click the abc button next to the respective field if you wish to display the
field’s onscreen keyboard. Click the Process button on the Gift Card Toolbar to send the transaction
to the Merchant Service Provider (See Figure 8-21).
Figure 8-21
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Issue Tab
When the issue transaction has been sent and a response has been received, the type of response is
displayed near the top of the window under the Issue Tab. Click the Clear button on the Gift Card
Toolbar to remove all of the information from the fields on this screen (See Figure 8-22).
Figure 8-22
268
Trace Output Tab
The Trace Output Tab displays information about the issue transaction. The left panel of the screen
displays information about the transaction request sent from Aldelo® EDC to the Merchant Service
Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-23).
Figure 8-23
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Reload Button
A reload transaction is made when the customer buys additional value to add to his existing gift card,
as opposed to buying a new gift card.
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To perform a reload transaction in stand-alone mode, select the Gift Tab from the main screen of
Aldelo® EDC and in the Issue/Reload group box, click the Reload button. Swipe the previously issued
gift card through the card reader device. Enter the invoice number and the transaction amount in their
respective fields. If desired, click the abc button next to the respective field if you wish to display the
field’s onscreen keyboard. Click the Process button on the Gift Card Toolbar to send the transaction
to the Merchant Service Provider (See Figure 8-24).
Figure 8-24
270
Reload Tab
When the reload transaction has been sent and a response has been received, the type of response is
displayed near the top of the window under the Reload Tab. Click the Clear button on the Gift Card
Toolbar to remove all of the information from the fields on this screen (See Figure 8-25).
Figure 8-25
271
Trace Output Tab
The Trace Output Tab displays information about the reload transaction. The left panel of the screen
displays information about the transaction request sent from Aldelo® EDC to the Merchant Service
Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-26).
Figure 8-26
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
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Void Reload Button
Occasionally, you may find the need to void a reload transaction. To do so, select the Gift Tab from
the main screen of Aldelo® EDC and in the Issue/Reload group box, click the Void Reload button.
Select the reload transaction to void from the list of transactions displayed under the Void Reload
Tab. When finished, click the Void Reload button on the Gift Card Voids Toolbar (See Figure 8-27).
Figure 8-27
273
The Void Reload Successful message indicates that the transaction was approved. Click the OK
button to complete the process (See Figure 8-28).
Figure 8-28
274
Balance Button
At times, a customer may ask the merchant to check the balance remaining on his gift card. To check
the balance in stand-alone mode, select the Gift Tab from the main screen of Aldelo® EDC and in the
Issue/Reload group box, click the Balance button. Swipe the customer’s gift card through the card
reader device or enter the information manually. If desired, click the abc button next to the respective
field if you wish to display the field’s onscreen keyboard. Next, click the Process button on the Gift
Card Toolbar to send the transaction to the Merchant Service Provider (See Figure 8-29).
Figure 8-29
275
Balance Tab
When the balance transaction has been sent and a response has been received, the type of response is
displayed near the top of the window under the Balance Tab. Click the Clear button on the Gift Card
Toolbar to remove all of the information from the fields on this screen (See Figure 8-30).
Figure 8-30
276
Trace Output Tab
The Trace Output Tab displays information about the balance transaction. The left panel of the screen
displays information about the transaction request sent from Aldelo® EDC to the Merchant Service
Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-31).
Figure 8-31
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Redemption Group Box
Gift cards may be redeemed by the merchant by using the Sale feature of the Redemption group box.
These sales may also be voided as necessary.
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Sale Button
A gift card sale transaction is made when a customer wishes to use some or all of the available
balance remaining on his gift card. To perform a gift card sale transaction in stand-alone mode, select
the Gift Tab from the main screen of Aldelo® EDC and in the Redemption group box, click the Sale
button. Swipe the customer’s gift card through the card reader device. Enter the invoice number and
the transaction amount in their respective fields. If desired, click the abc button next to the respective
field if you wish to display the field’s onscreen keyboard. Click the Process button on the Gift Card
Toolbar to send the sale transaction to the Merchant Service Provider (See Figure 8-32).
Figure 8-32
278
Sale Tab
When the sale transaction has been sent and a response has been received, the type of response is
displayed near the top of the window under the Sale Tab. Click the Clear button on the Gift Card
Toolbar to remove all of the information from the fields on this screen (See Figure 8-33).
Figure 8-33
279
Trace Output Tab
The Trace Output Tab displays information about the gift card sale transaction. The left panel of the
screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-34).
Figure 8-34
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
280
Void Sale Button
Occasionally, you may find the need to void a gift card sale transaction. To do so, select the Gift Tab
from the main screen of Aldelo® EDC and in the Redemption group box, click the Void Sale button.
Select the sale transaction to void from the list of transactions displayed under the Void Sale Tab.
When finished, click the Void Sale button on the Gift Card Voids Toolbar (See Figure 8-35).
Figure 8-35
281
The Void Sale Successful message indicates that the transaction was approved. Click the OK button
to complete the process (See Figure 8-36).
Figure 8-36
Return Group Box
Return Button
A gift card return transaction is made when the merchant wishes to refund money to a customer by
adding additional value to the balance of the customer’s gift card. Unlike a void transaction, a return
transaction is not tied to a corresponding sale transaction. A return transaction may be performed for
any amount at any time.
282
To perform a gift card return transaction in stand-alone mode, select the Gift Tab from the main
screen of Aldelo® EDC and in the Return group box, click the Return button. Swipe the gift card
through the card reader device. Enter the invoice number and the transaction amount (the amount to
be refunded to the customer’s gift card) in their respective fields. If desired, click the abc button next
to the respective field if you wish to display the field’s onscreen keyboard. Click the Process button
on the Gift Card Toolbar to send the transaction to the Merchant Service Provider (See Figure 8-37).
Figure 8-37
283
Return Tab
When the gift card return transaction has been sent and a response has been received, the type of
response and the new gift card balance are displayed near the top of the window under the Return
Tab. Click the Clear button on the Gift Card Toolbar to remove all of the information from the fields
on this screen (See Figure 8-38).
Figure 8-38
284
Trace Output Tab
The Trace Output Tab displays information about the gift card return transaction. The left panel of the
screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-39).
Figure 8-39
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
285
Void Return Button
Occasionally, you may find the need to void a gift card return transaction. To do so, select the Gift
Tab from the main screen of Aldelo® EDC and in the Return group box, click the Void Return button.
Select the return transaction to void from the list of transactions displayed under the Void Return Tab.
When finished, click the Void Return button on the Gift Card Voids Toolbar (See Figure 8-40).
Figure 8-40
286
The Void Return Successful message indicates that the transaction was approved. Click the OK
button to complete the process (See Figure 8-41).
Figure 8-41
287
Reports Group Box
Detail Report Button
Click the Detail Report button to generate the Gift Card Details Report. The first page of this report
displays a summary of the gift card transactions (See Figure 8-42).
Figure 8-42
288
Subsequent pages display each of the individual gift card transactions (See Figure 8-43).
Figure 8-43
Gift Card Details Report Tab
The generated report displays under the Gift Card Details Report Tab. Here the user may manipulate
the report view, print the report, or save the report.
Account Filters Tab
When multiple accounts exist for one or more of the various account types, filters may be set under
the Account Filters Tab to display information in the report for specific accounts. Click the down
arrow button to the right of the respective field and then select the desired account by clicking on it in
the displayed list of accounts.
General Filters Tab
The settings under the General Filters Tab allow the user to narrow the range of data displayed in the
report. The user may select a specific date and time range, operator, transaction number, or invoice
number. The report may be filtered to display a specific transaction type or transaction result, and the
289
records in the report may be displayed in descending order (ascending order is the default sort order).
Select or enter the desired information in the desired filters. Please note that for the Operator Name
filter, the name entered must exactly match the name as originally entered into the system.
Action Filters Tab
The report may be filtered to display specific gift actions under the Action Filters Tab. Select the
checkbox for each gift action that you wish to view on the report.
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
Debit Tab
A debit card provides an alternate payment method to cash when making purchases. It can be
considered an electronic check, as the funds are withdrawn directly from either the user’s bank
account or, in the case of prepaid debit cards, from the remaining balance on the card. All debit card
transactions, other than those performed in Canada, are handled under the Debit Tab of the main
screen of Aldelo® EDC.
NOTE: The standard edition of Aldelo® EDC does not process debit
transactions.
290
Transaction Group Box
Sale Button
A debit card sale transaction is made when a customer wishes to pay by directly accessing the balance
in his checking or savings account (or, in the case of prepaid debit cards, the remaining balance on the
card). To perform a debit card sale transaction in stand-alone mode, select the Debit Tab from the
main screen of Aldelo® EDC and in the Transaction group box, click the Sale button. Enter the
invoice number, the purchase total, and the amount of cash the customer wants back (if applicable) in
their respective fields on the screen. If desired, click the abc button next to the respective field if you
wish to display the field’s onscreen keyboard. Next, click the Process button on the Debit Card
Toolbar (See Figure 8-44).
Figure 8-44
Next, have the customer swipe his debit card through the pinpad device and follow the prompts. After
the customer swipes his debit card, the pinpad device displays the transaction dollar amount and
prompts the customer to approve the amount by clicking the OK button on the pinpad. Next, the
customer is prompted to select which of his bank accounts he wishes to debit (checking or savings)
291
by pressing the appropriate button on the pinpad device. Finally, the customer is prompted to enter
his PIN (personal identification number) and press the OK button on the pinpad device to complete
the transaction.
Sale Tab
When the debit card sale transaction has been sent and a response has been received, the type of
response is displayed near the top of the window under the Sale Tab. Click the Clear button on the
Debit Card Toolbar to remove all of the information from the fields on this screen (See Figure
8-45).
Figure 8-45
292
Trace Output Tab
The Trace Output Tab displays information about the debit card sale transaction. The left panel of the
screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-46).
Figure 8-46
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Return Button
A debit card return transaction is made when the merchant wishes to refund money to a customer by
crediting the amount directly back to the customer’s bank account. Unlike a void transaction, a return
transaction is not tied to a corresponding sale transaction. A return transaction may be performed for
any amount at any time.
293
To perform a debit card return transaction in stand-alone mode, select the Debit Tab from the main
screen of Aldelo® EDC and in the Transaction group box, click the Return button. Enter the invoice
number and the return total in their respective fields on the screen. If desired, click the abc button
next to the respective field if you wish to display the field’s onscreen keyboard. Next, click the
Process button on the Debit Card Toolbar (See Figure 8-47).
Figure 8-47
Next, have the customer swipe his debit card through the pinpad device and follow the prompts. After
the customer swipes his debit card, the pinpad device displays the transaction dollar amount and
prompts the customer to approve the amount by clicking the OK button on the pinpad. Next, the
customer is prompted to select which of his bank accounts he wishes to credit (checking or savings)
by pressing the appropriate button on the pinpad device. Finally, the customer is prompted to enter
his PIN (personal identification number) and press the OK button on the pinpad device to complete
the transaction.
294
Return Tab
When the debit card return transaction has been sent and a response has been received, the type of
response is displayed near the top of the window under the Return Tab. Click the Clear button on the
Debit Card Toolbar to remove all of the information from the fields on this screen (See Figure 8-48).
295
Figure 8-48Trace Output Tab
The Trace Output Tab displays information about the debit card return transaction. The left panel of
the screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-49).
Figure 8-49
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Debit Canada Tab
A debit card provides an alternative payment method to cash when making purchases. It can be
considered an electronic check, as the funds are withdrawn directly from either the user’s bank
account or, in the case of prepaid debit cards, from the remaining balance on the card.
All debit card transactions performed in Canada are handled under the Debit Canada Tab of the main
screen of Aldelo® EDC. Canadian debit card transactions are handled slightly differently than those in
the United States.
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NOTE: The standard edition of Aldelo® EDC does not process Canadian
debit transactions.
Transaction Group Box
Sale Button
A Canadian debit card sale transaction is made when a customer wishes to pay by directly accessing
the balance in his checking or savings account.
To perform a Canadian debit card sale transaction in stand-alone mode, select the Debit Canada Tab
from the main screen of Aldelo® EDC and in the Transaction group box, click the Sale button. Enter
the invoice number and the purchase total in their respective fields on the screen. If desired, click the
abc button next to the respective field if you wish to display the field’s onscreen keyboard. Next,
click the Process button on the Debit Card (Canada) Toolbar (See Figure 8-50).
Figure 8-50
297
Next, have the customer swipe his debit card through the pinpad device and follow the prompts. After
the customer swipes his debit card, the pinpad device displays the transaction dollar amount and
prompts the customer to approve the amount by clicking the OK button on the pinpad. Next, the
customer is prompted to select which of his bank accounts he wishes to debit (checking or savings)
by pressing the appropriate button on the pinpad device. Finally, the customer is prompted to enter
his PIN (personal identification number) and press the OK button on the pinpad device to complete
the transaction.
Sale Tab
When the Canadian debit card sale transaction has been sent and a response has been received, the
type of response is displayed near the top of the window under the Sale Tab. Click the Clear button
on the Debit Card (Canada) Toolbar to remove all of the information from the fields on this screen
(See Figure 8-51).
Figure 8-51
298
Trace Output Tab
The Trace Output Tab displays information about the Canadian debit card sale transaction. The left
panel of the screen displays information about the transaction request sent from Aldelo® EDC to the
Merchant Service Provider and the right panel displays information about the transaction response
sent from the Merchant Service Provider back to Aldelo® EDC (See Figure 8-52).
Figure 8-52
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Sale with Gratuity Button
A Canadian debit card sale with gratuity transaction is made when a customer wishes to pay for a
transaction which includes a gratuity by directly accessing the balance in his checking or savings
account.
299
To perform a Canadian debit card sale with gratuity transaction in stand-alone mode, select the Debit
Canada Tab from the main screen of Aldelo® EDC and in the Transaction group box, click the Sale
with Gratuity button. Enter the invoice number, the purchase total, and the gratuity amount in their
respective fields on the screen. If desired, click the abc button next to the respective field if you wish
to display the field’s onscreen keyboard. Next, click the Process button on the Debit Card (Canada)
Toolbar (See Figure 8-53).
Figure 8-53
Next, have the customer swipe his debit card through the pinpad device and follow the prompts. After
the customer swipes his debit card, the pinpad device displays the transaction dollar amount and
prompts the customer to approve the amount by clicking the OK button on the pinpad. Next, the
customer is prompted to select which of his bank accounts he wishes to debit (checking or savings)
by pressing the appropriate button on the pinpad device. Finally, the customer is prompted to enter
his PIN (personal identification number) and press the OK button on the pinpad device to complete
the transaction.
300
Sale with Gratuity Tab
When the Canadian debit card sale with gratuity transaction has been sent and a response has been
received, the type of response is displayed near the top of the window under the Sale with Gratuity
Tab. Click the Clear button on the Debit Card (Canada) Toolbar to remove all of the information
from the fields on this screen (See Figure 8-54).
Figure 8-54
301
Trace Output Tab
The Trace Output Tab displays information about the Canadian debit card sale with gratuity
transaction. The left panel of the screen displays information about the transaction request sent from
Aldelo® EDC to the Merchant Service Provider and the right panel displays information about the
transaction response sent from the Merchant Service Provider back to Aldelo® EDC (See Figure 855).
Figure 8-55
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Return Button
A Canadian debit card return transaction is made when the merchant wishes to refund money to a
customer by crediting the amount directly back to the customer’s bank account. Unlike a void
transaction, a Canadian debit card return transaction is not tied to a corresponding sale transaction. A
Canadian debit card return transaction may be performed for any amount at any time.
To perform a Canadian debit card return transaction in stand-alone mode, select the Debit Canada
Tab from the main screen of Aldelo® EDC and in the Transaction group box, click the Return button.
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Enter the invoice number and the refund total in their respective fields on the screen. If desired, click
the abc button next to the respective field if you wish to display the field’s onscreen keyboard. Next,
click the Process button on the Debit Card (Canada) Toolbar (See Figure 8-56).
Figure 8-56
Next, have the customer swipe his debit card through the pinpad device and follow the prompts. After
the customer swipes his debit card, the pinpad device displays the refund dollar amount and prompts
the customer to approve the amount by clicking the OK button on the pinpad. Next, the customer is
prompted to select which of his bank accounts he wishes to credit (checking or savings) by pressing
the appropriate button on the pinpad device. Finally, the customer is prompted to enter his PIN
(personal identification number) and press the OK button on the pinpad device to complete the return
transaction.
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Return Tab
When the Canadian debit card return transaction has been sent and a response has been received, the
type of response is displayed near the top of the window under the Return Tab. Click the Clear button
on the Debit Card (Canada) Toolbar to remove all of the information from the fields on this screen
(See Figure 8-57).
Figure 8-57
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Trace Output Tab
The Trace Output Tab displays information about the Canadian debit card return transaction. The left
panel of the screen displays information about the transaction request sent from Aldelo® EDC to the
Merchant Service Provider and the right panel displays information about the transaction response
sent from the Merchant Service Provider back to Aldelo® EDC (See Figure 8-58).
Figure 8-58
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Utility Group Box
Key Change Button
When performing Canadian debit transactions, the transactions must be performed in numbered
sequence. This sequence number is maintained by the pinpad device. If the pinpad device is changed
for any reason or if the power to the pinpad device is interrupted for more than a few minutes, you
may receive a Declined - Perform Key Change Now message when you try to perform a Canadian
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debit transaction. Whenever you receive this message (or if instructed to do so by your Merchant
Service Provider), a key change operation must be performed to synchronize the software with the
pinpad device.
NOTE: Whenever you install a new pinpad device, you must perform a key
change operation immediately following the installation and before
running any transactions, or the first transaction will fail.
The key change operation retrieves the current sequence number from the pinpad device so that
Aldelo® EDC may assign the correct number to the next transaction, thereby maintaining the correct
transaction sequence.
To perform a Canadian debit key change operation in stand-alone mode, select the Debit Canada Tab
from the main screen of Aldelo® EDC and in the Utility group box, click the Key Change button and
then click the Process button on the Debit Card (Canada) Toolbar (See Figure 8-59).
Figure 8-59
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Key Change Tab
When the Canadian debit key change transaction has been sent and a response has been received, the
type of response is displayed near the top of the window under the Key Change Tab. Click the Clear
button on the Debit Card (Canada) Toolbar to remove all of the information from the fields on this
screen (See Figure 8-60).
Figure 8-60
Once the key change operation has been approved, you may again perform Canadian debit
transactions.
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Trace Output Tab
The Trace Output Tab displays information about the Canadian debit key change transaction. The left
panel of the screen displays information about the transaction request sent from Aldelo® EDC to the
Merchant Service Provider and the right panel displays information about the transaction response
sent from the Merchant Service Provider back to Aldelo® EDC (See Figure 8-61).
Figure 8-61
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
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Reports Group Box
Detail Report Button
Click the Detail Report button to generate the Canadian Debit Card Details Report. The first page of
this report displays a summary of the Canadian debit card transactions (See Figure 8-62).
Figure 8-62
Subsequent pages of this report display each of the individual Canadian debit card transactions.
Canadian Debit Details Report Tab
The generated report displays under the Canadian Debit Details Report Tab. Here the user may
manipulate the report view, print the report, or save the report.
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Account Filters Tab
When multiple accounts exist for one or more of the various account types, filters may be set under
the Account Filters Tab to display information in the report for specific accounts. Click the down
arrow button to the right of the respective field and then select the desired account by clicking on it in
the displayed list of accounts.
General Filters Tab
The settings under the General Filters Tab allow the user to narrow the range of data displayed in the
report. The user may select a specific date and time range, operator, card holder, transaction number,
or invoice number. The report may be filtered to display a specific transaction type, transaction
results, card types, and the records in the report may be displayed in descending order (ascending
order is the default sort order). Select or enter the desired information in the desired filters. Please
note that for the Operator Name and Card Holder Name filters, the names entered must exactly match
the names as originally entered into the system.
Action Filters Tab
The report may be filtered to display specific debit actions under the Action Filters Tab. Select the
checkbox for each debit action that you wish to view on the report.
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
EBT Tab
EBT (Electronic Benefit Transfer) is an electronic system that allows a recipient to authorize transfer
of his government benefits from a federal account to a retailer account to pay for products and
services received. EBT is used in all 50 States, the District of Columbia, Puerto Rico, the Virgin
Islands, and Guam. EBT has been implemented in all states since June of 2004.
EBT card transactions are performed under the EBT Tab of the main screen of Aldelo® EDC.
Depending on the recipient, the EBT card allows the EBT customer to access his SNAP
(Supplemental Nutrition Assistance Program) benefits (commonly known as food stamps), his
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TAFDC (Transitional Aide to Families with Dependent Children) benefits (commonly known as cash
welfare), or both with the EBT card. The EBT card is used at a retail establishment much the same
way as a debit card is used. The purchase amount is deducted from the balance remaining in the
recipient’s account.
NOTE: The standard edition of Aldelo® EDC does not process EBT
transactions.
Food Stamp Group Box
Use the features in the Food Stamp group box to perform transactions related to the customer’s
federal food stamp account.
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Food Stamp Sale Button
A food stamp sale transaction is made when a customer wishes to use some or all of the available
balance remaining in the food stamp portion of his EBT account to purchase merchandise from a
participating food retailer. To perform a food stamp sale transaction in stand-alone mode, select the
EBT Tab from the main screen of Aldelo® EDC and in the Food Stamp group box, click the Food
Stamp Sale button. Swipe the customer’s EBT card through the card reader device. Enter the invoice
number and the purchase total in their respective fields. If desired, click the abc button next to the
respective field if you wish to display the field’s onscreen keyboard. Next, click the Process button
on the EBT Card Toolbar to send the food stamp sale transaction to the Merchant Service Provider
(See Figure 8-63).
Figure 8-63
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Food Stamp Sale Tab
When the food stamp sale transaction has been sent to the Merchant Service Provider and a response
has been received, the type of response is displayed near the top of the window under the Sale Tab.
Click the Clear button on the EBT Card Toolbar to remove all of the information from the fields on
this screen (See Figure 8-64).
Figure 8-64
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Trace Output Tab
The Trace Output Tab displays information about the EBT card food stamp sale transaction. The left
panel of the screen displays information about the transaction request sent from Aldelo® EDC to the
Merchant Service Provider and the right panel displays information about the transaction response
sent from the Merchant Service Provider back to Aldelo® EDC (See Figure 8-65).
Figure 8-65
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Food Stamp Return Button
An EBT card food stamp return transaction is made when the merchant wishes to refund money to a
customer by electronically crediting the customer’s federal food stamp account balance. A food stamp
return transaction may be performed for any amount at any time.
To perform an EBT card food stamp return transaction in stand-alone mode, select the EBT Tab from
the main screen of Aldelo® EDC and in the Food Stamp group box, click the Food Stamp Return
button. Swipe the EBT card through the card reader device. Enter the invoice number and the return
total (the amount to be refunded to the customer’s food stamp account) in their respective fields. If
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desired, click the abc button next to the respective field if you wish to display the field’s onscreen
keyboard. Next, click the Process button on the EBT Card Toolbar to send the transaction to the
Merchant Service Provider (See Figure 8-66).
Figure 8-66
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Food Stamp Return Tab
When the food stamp return transaction has been sent and a response has been received, the type of
response is displayed near the top of the window under the Food Stamp Return Tab. Click the Clear
button on the EBT Card Toolbar to remove all of the information from the fields on this screen (See
Figure 8-67).
Figure 8-67
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Trace Output Tab
The Trace Output Tab displays information about the food stamp return transaction. The left panel of
the screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-68).
Figure 8-68
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
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Food Stamp Balance Button
At times, a customer may ask the merchant to check the balance remaining in his food stamp account.
To check the balance in stand-alone mode, select the EBT Tab from the main screen of Aldelo® EDC
and in the Food Stamp group box, click the Food Stamp Balance button. Swipe the customer’s EBT
card through the card reader device and enter an invoice number. If desired, click the abc button next
to the respective field if you wish to display the field’s onscreen keyboard. Next, click the Process
button on the EBT Card Toolbar to send the transaction to the Merchant Service Provider (See Figure
8-69).
Figure 8-69
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Food Stamp Balance Tab
When the balance transaction has been sent and a response has been received, the type of response
and the customer’s remaining food stamp balance are displayed near the top of the window under the
Food Stamp Balance Tab. Click the Clear button on the EBT Card Toolbar to remove all of the
information from the fields on the screen.
Trace Output Tab
The Trace Output Tab displays information about the food stamp balance transaction. The left panel
of the screen displays information about the transaction request sent from Aldelo® EDC to the
Merchant Service Provider and the right panel displays information about the transaction response
sent from the Merchant Service Provider back to Aldelo® EDC.
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Cash Group Box
Use the features in the Cash group box to perform transactions related to the customer’s cash welfare
benefits account.
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Cash Sale Button
A cash sale transaction is made when a customer wishes to use some or all of the available balance
remaining in his cash welfare account. To perform an EBT cash sale transaction in stand-alone mode,
select the EBT Tab from the main screen of Aldelo® EDC and in the Cash group box, click the Cash
Sale button. Swipe the customer’s EBT card through the card reader device. Enter the invoice number
and the purchase total in their respective fields. If desired, click the abc button next to the respective
field if you wish to display the field’s onscreen keyboard. Next, click the Process button on the EBT
Card Toolbar to send the sale transaction to the Merchant Service Provider (See Figure 8-70).
Figure 8-70
EBT Cash Sale Tab
When the EBT cash sale transaction has been sent and a response has been received, the type of
response and the customer’s remaining cash welfare balance are displayed near the top of the window
under the EBT Cash Sale Tab. Click the Clear button on the EBT Card Toolbar to remove all of the
information from the fields on this screen.
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Trace Output Tab
The Trace Output Tab displays information about the EBT cash sale transaction. The left panel of the
screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC.
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
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Cash Balance Button
At times, a customer may ask the merchant to check the balance remaining in his cash welfare
account. To check the balance in stand-alone mode, select the EBT Tab from the main screen of
Aldelo® EDC and in the Cash group box, click the Cash Balance button. Swipe the customer’s EBT
card through the card reader device and enter an invoice number. If desired, click the abc button next
to the respective field if you wish to display the field’s onscreen keyboard. Next, click the Process
button on the EBT Card Toolbar at the bottom of the screen to send the transaction to the Merchant
Service Provider (See Figure 8-71).
Figure 8-71
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EBT Cash Balance Tab
When the EBT cash balance transaction has been sent and a response has been received, the type of
response and the customer’s remaining cash welfare balance are displayed near the top of the window
under the EBT Cash Balance Tab. Click the Clear button on the EBT Card Toolbar to remove all of
the information from the fields on this screen.
Trace Output Tab
The Trace Output Tab displays information about the EBT cash balance transaction. The left panel of
the screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC.
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
Check Tab
The check feature of Aldelo® EDC allows the user to verify whether a customer’s prior check writing
history with the Merchant Service Provider includes any bounced checks. Although the feature does
not guarantee the merchant that the check will not bounce, it does provide an indication as to the
credit worthiness of the customer. If the customer has no history of writing bad checks, he is less
likely to write a bad check to the merchant than a customer who has written bad checks in the past.
Driver License Group Box
Auth Driver License Button
The user performs an authorization by driver license when he wishes to check to see if the customer
has previously bounced any checks that were authorized by his current Merchant Service Provider.
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To perform an authorization by driver license in stand-alone mode, select the Check Tab from the
main screen of Aldelo® EDC and in the Driver License group box, click the Auth Driver License
button. Enter the customer’s driver license number, date of birth, state code (available from your
Merchant Service Provider), check number, invoice number, and the purchase total in their respective
fields. If desired, click the abc button next to the respective field if you wish to display the field’s
onscreen keyboard. Next, click the Process button on the Check Processing Toolbar to send the
request for authorization to the Merchant Service Provider (See Figure 8-72).
Figure 8-72
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Auth by Driver License Tab
When the auth by driver license request has been sent and a response has been received, the type of
response is displayed near the top of the window under the Auth by Driver License Tab. Click the
Clear button on the Check Processing Toolbar to remove all of the information from the fields on this
screen (See Figure 8-73).
Figure 8-73
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Trace Output Tab
The Trace Output Tab displays information about the auth by driver license request. The left panel of
the screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-74).
Figure 8-74
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
MICR Group Box
A MICR (Magnetic Ink Character Recognition) device reads the encoded information from the
bottom of a check. This information includes the bank’s routing number, the checking account
number, and the number of the individual check. This information is captured by the MICR device
and used to populate the fields of the Auth by MICR screen. If all of the information is known, the
fields may also be populated manually if a MICR device is not available.
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Auth MICR Button
The user performs an authorization by MICR when he wishes to check to see if the customer’s
checking account currently has sufficient funds to cover the value of the check. Although the funds
are not guaranteed, the merchant can refuse to accept a check when he knows that there is not
currently enough money in the customer’s account to cover it.
To perform an authorization by MICR in stand-alone mode, select the Check Tab from the main
screen of Aldelo® EDC and in the MICR group box, click the Auth MICR button. Run the check
through the MICR device (or alternatively, enter the MICR number [available from your Merchant
Service Provider], the check routing number, and the account number) and then enter the customer’s
state code (available from your Merchant Service Provider), check number, invoice number, and the
purchase total in their respective fields. If desired, click the abc button next to the respective field if
you wish to display the field’s onscreen keyboard. Next, click the Process button on the Check
Processing Toolbar to send the request for authorization to the Merchant Service Provider (See Figure
8-75).
Figure 8-75
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Auth by MICR Tab
When the auth by MICR request has been sent and a response has been received, the type of response
is displayed near the top of the window under the Auth by MICR Tab. Click the Clear button on the
Check Processing Toolbar to remove all of the information from the fields on this screen (See Figure
8-76).
Figure 8-76
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Trace Output Tab
The Trace Output Tab displays information about the Auth by MICR request. The left panel of the
screen displays information about the transaction request sent from Aldelo® EDC to the Merchant
Service Provider and the right panel displays information about the transaction response sent from the
Merchant Service Provider back to Aldelo® EDC (See Figure 8-77).
Figure 8-77
The trace output information is a record of exactly what was sent to the Merchant Service Provider
and what was received from the Merchant Service Provider. If there is a problem with a transaction,
this information may be used by the Merchant Service Provider’s technical support department to
help determine the cause.
NOTE: The trace output information only displays if the Enable Tracing
checkbox has been selected for the account in the Merchant Account
Editor.
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Reports Group Box
Detail Report Button
Click the Detail Report button generate the Check Processing Details Report. The first page of this
report displays a summary of the check processing transactions (See Figure 8-78).
Figure 8-78
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Subsequent pages display each of the individual check processing transactions (See Figure 8-79).
Figure 8-79
Check Processing Details Report Tab
The generated report displays under the Check Processing Details Report Tab. Here the user may
manipulate the report view, print the report, or save the report.
Account Filters Tab
When multiple accounts exist for one or more of the various account types, filters may be set under
the Account Filters Tab to display information in the report for specific accounts. Click the down
arrow button to the right of the respective field and then select the desired account by clicking on it in
the displayed list of accounts.
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General Filters Tab
The settings under the General Filters Tab allow the user to narrow the range of data displayed in the
report. The user may select a specific date and time range, operator, transaction number, or invoice
number. The report may be filtered to display a specific transaction type or transaction results, and the
records in the report may be displayed in descending order (ascending order is the default sort order).
Select or enter the desired information in the desired filters. Please note that for the Operator Name
filter, the name entered must exactly match the name as originally entered into the system.
Action Filters Tab
The report may be filtered to display specific check actions under the Action Filters Tab. Select the
checkbox for each check action that you wish to view on the report.
Online Portal Button
The Online Portal button is available under all of the tabs on the main screen except the Credit Tab.
Clicking the Online Portal button takes the user to the Merchant Service Provider’s customer service
portal where he may gain access to additional reporting features and/or customer service features.
Depending on which Merchant Service Provider the merchant uses, the information displayed may be
different when the user clicks the Online Portal button under each of the tabs of the Aldelo® EDC
main screen.
Batch Tab
For information on how to use the features under the Batch Tab of the main screen in Aldelo® EDC,
see the subsection titled Batch Tab of the Main Menu section in Chapter 5 of this manual.
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Using Aldelo®
EDC in Integrated Mode
Aldelo® EDC is perfect for integrated environments. Since the integration consists of a set of
ASP.NET Web Services methods, third party application integration with Aldelo® EDC can be either
COM or .NET based. The Aldelo® POS and XERA® POS solutions fully integrate with Aldelo® EDC.
This chapter describes the steps involved to properly integrate the Aldelo® POS and XERA® POS
solutions with Aldelo® EDC. For current version requirement information for Aldelo® POS, XERA®
POS, and Aldelo® EDC, please visit the Aldelo website at www.aldelo.com.
Integration with Aldelo® POS
Follow the steps below to integrate the Aldelo® POS solution with Aldelo® EDC. If desired, click the
abc button next to the respective field if you wish to display the field’s onscreen keyboard:
1. Launch the Aldelo® POS solution.
2. From the main screen, click the Back Office button.
3. On the following screen, click the Store Settings button.
4. On the Store Settings screen, click on the Revenue Tab and then click on the Payments Tab.
5. In the Aldelo EDC Payment Processing Integration Setup group box, click the Configure
EDC Integration Settings button.
6. On the Aldelo POS – EDC Client Services Configuration screen, enter the IP address or
computer name of the computer that is hosting the EDC server into the EDC Server Host
Name (or IP) field. In the EDC Server Application Name field, enter the EDC server
application name. The user typically enters “AldeloEDC” in this field. If you are transmitting
payment information wirelessly from your payment terminal to your server, select the EDC
Server Uses TLS checkbox. Please note that these three settings must match the settings in
Aldelo® EDC that are found from the main screen by navigating to the File Tab > Store
Settings > General Tab > Payment Server Settings section. When finished, click the
Update button.
7. Login to the EDC client services configuration feature by entering your administrator user
name and password.
8. In the POS User Name field, enter a user account name that has the proper security
permissions in Aldelo® EDC to perform payment transactions. Payment transactions are
defined as Sales Transactions, Void Transactions, Return Transactions, and Gratuity
Transactions. The user account entered into this field must be able to perform all of these
types of transactions. Please note that this user account must have been setup previously in
Aldelo® EDC.
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9. In the POS Integration Token field, enter the integration token for the user account selected
above. Alternatively, you may copy and paste the Integration Token from Aldelo® EDC into
this field (See Figure 9-1).
Figure 9-1
The Integration Token may be found on the User Accounts screen of Aldelo® EDC by
selecting the User Name from the User Accounts Tab and then selecting the User Account
Editor Tab.
10. In the Batch User Name field, enter a user account name that has the proper security
permissions in Aldelo® EDC to perform, at a minimum, Batch Close Transactions.
Permissions to perform additional securities such as Sales Transactions, Void Transactions,
Return Transactions, Gratuity Transactions, etc., are recommended but optional.
11. In the Batch Integration Token field, enter the integration token for the user account selected
above. Alternatively, you may copy and paste the Integration Token from Aldelo® EDC into
this field (See Figure 9-1, above). The Integration Token may be found on the User Accounts
screen of Aldelo® EDC by selecting the User Name from the User Accounts Tab and then
selecting the User Account Editor Tab.
12. In the EDC Transport Response Time Out Seconds field, enter the number of seconds you
wish to allow to elapse before the response times out. The default value is 90 seconds.
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13. In the POS Transport Response Time Out Seconds field, enter the number of seconds you
wish to allow to elapse before the response times out. The default value is 120 seconds.
14. The remaining fields on this screen are read-only fields that allow you to view the settings
information from your installation of Aldelo® EDC and are not editable.
15. When all of your settings are complete, click the Verify Users button to validate that the user
name and token are correct. If they are correct, click the Update button.
Integration with XERA® POS
Follow the steps below to integrate the XERA® POS solution with Aldelo® EDC. If desired, click the
abc button next to the respective field if you wish to display the field’s onscreen keyboard:
1. Launch Aldelo® EDC.
2. Launch the XERA® POS Manager application.
3. In the XERA® POS Manager application, navigate to Company Tab > Store Settings and
under the Main Tab, expand the EDC Settings section to display the EDC setting options.
4. Click on the EDC Host/IP setting. In the large textbox on the right side of the screen, enter the
computer name or IP address of the computer on which Aldelo EDC is installed. (Please note:
if you enter an IP address in this field, it must be a static IP address.)
5. Click on the EDC Uses SSL setting. If your EDC server uses SSL, click the down arrow
button on the right side of the screen and select the Yes option.
6. Click on the EDC User Name setting. In the large textbox on the right side of the screen, enter
the user name of a user account that has the proper security permissions in Aldelo® EDC to
perform payment transactions. Payment transactions are defined as Sale Transactions, Void
Transactions, Return Transactions, and Gratuity Transactions. The user account entered into
this field must be able to perform all of these types of transactions. Please note that this user
account must have been setup previously in Aldelo® EDC.
7. Click on the EDC User Token setting. In the field on the right side of the screen, enter the
integration token for the user account selected above. Alternatively, you may copy and paste
the Integration Token from Aldelo® EDC into this field. The Integration Token may be found
on the User Accounts screen of Aldelo® EDC by selecting the User Name from the User
Accounts Tab and then selecting the User Account Editor Tab.
8. Click on the EDC Transaction Timeout Seconds setting. In the field on the right side of the
screen, enter the number of seconds you wish to allow to elapse before the EDC transaction
times out. The default value is 60 seconds.
9. Click on the EDC Batch Timeout Seconds setting. In the field on the right side of the screen,
enter the number of seconds you wish to allow to elapse before the EDC batch transaction
times out. The default value is 300 seconds.
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10. Click on the EDC Receipt No Signature Maximum Total setting. In the field on the right side
of the screen, enter the maximum monetary transaction amount that you wish to allow without
requiring a customer signature on the receipt. The default value is $0.00, thereby requiring a
customer signature on all customer receipts.
11. Click on the EDC Receipt Print Customer Copy setting. In the field on the right side of the
screen, click the down arrow button and select the Yes option if you wish to print a copy of
the receipt for your customer.
12. Click on the Offline EDC is Supported setting. In the field on the right side of the screen,
click the down arrow button and select the Yes option if you wish to use the EDC offline
feature whenever your internet connection is down.
13. Click on the Offline EDC Uses Secondary Account setting. In the field on the right side of the
screen, click the down arrow button and select the Yes option if you wish to use your
secondary credit card merchant account with the EDC offline feature whenever your internet
connection is down.
14. Click on the Print EDC Added Gratuity Claim Chit setting. In the field on the right side of the
screen, click the down arrow button and select the Yes option if you wish to print claim chits
for your employees who receive gratuities when they end their work shifts. These chits
display the total amount of gratuities that the employee is due for the just-completed work
shift.
15. Click the Close button to exit the Store Settings screen in the XERA® POS Manager
application. Aldelo® EDC is now fully integrated with XERA® POS.
Performance Testing
Upon successful integration of the Aldelo® POS or XERA® POS solution with Aldelo® EDC, be sure
to perform several test transactions from the POS software to ensure proper communication.
Additionally, make sure that the server computer’s firewall port 80 (or port 443 if SSL is enabled) is
open. Should you have any questions regarding integration, please contact the Aldelo Technical
Support Staff. Technical support is available 24 hours per day, 7 days per week.
336
Frequently Asked
Questions
Q:
A:
Which certified Merchant Service Providers does Aldelo® EDC support?
For a current list of certified Merchant Service Providers supported by Aldelo® EDC, please
visit the following web page: https://www.aldelo.com/PaymentProcessing.aspx.
Q:
A:
Which Merchant Service Provider offers the best service and rates?
Aldelo, LP does not rate the service quality or review processing rates from Merchant
Service Providers. Please contact the Merchant Service Providers directly for rate
comparisons.
Q:
Can I use Aldelo® EDC if I currently process with a Merchant Service Provider not on the
supported list?
Usually the answer is no. Each Merchant Service Provider must be certified by Aldelo, LP in
order to function properly with Aldelo® EDC. Aldelo, LP does plan to actively certify
additional Merchant Service Providers and acquirers, depending upon the needs of our
customers; however, Aldelo, LP does currently support most major Merchant Service
Providers.
A:
Q:
A:
Will I be able to save on processing rates if I use Aldelo® EDC?
Many of our customers have been able to save on processing rates by switching to one of the
certified Merchant Service Providers. Please contact the certified Merchant Service Providers
directly for information on their processing rates.
Q:
A:
Will I be able to switch from my current unsupported processor to one supported by Aldelo®
EDC, even though I have a contract?
Some certified Merchant Service Providers may offer to buy out your existing contract or
offer you incentives to switch. Please contact the certified Merchant Service Providers directly
for details.
Q:
A:
How do I sign up with a supported Merchant Service Provider?
Please contact the Merchant Service Provider from the supported list to sign up.
Q:
A:
Can I install Aldelo® EDC on Windows 7?
Yes, Aldelo® EDC supports Windows 7 Professional edition.
Q:
A:
Can I install Aldelo® EDC on Windows 10?
Yes, Aldelo® EDC supports Windows 10 Professional edition.
Q:
A:
What if I do not have my Windows Operating System Installation CD?
Please contact either Microsoft or your reseller to obtain a Windows CD. You must have the
Windows CD in order to perform the installation of IIS.
337
Q:
A:
Can I use Microsoft SQL Server 2008 or 2012 with Aldelo® EDC?
Yes, Aldelo® EDC works with both Microsoft SQL Server 2008 and 2012. Both the Express
versions and the full versions are supported.
Q:
A:
Can I use Microsoft Access 2003?
No, Aldelo® EDC supports only Microsoft SQL Server 2008, 2012, and 2014.
Q:
I cannot execute the ASP.NET web service. It indicates that the web service is not working or
that the page was not found.
Please check the following:
 Verify that the .NET Framework 4.6 is installed.
 Verify that ASP.NET is associated with IIS.
 Verify that the Aldelo® EDC Server and Client folders have been given proper security
permissions.
 Verify that the Aldelo® EDC Web Service under IIS is configured properly.
 Verify that the Aldelo® EDC Web Service under IIS is using the .NET Framework 4.6.
A:
Q:
A:
I cannot communicate from the integrated client application (such as Aldelo® POS) to the
Aldelo® EDC Web Service.
Verify that the server computer hosting the Web Service has port 80 (or port 443 if SSL is
enabled) open.
Q:
A:
I get a message saying SQL Server is not running.
Please check the following items:
 Verify SQL Server 2008, 2012, or 2014 is installed and configured properly.
 Verify that the computer has been restarted since SQL Server 2008, 2012, or 2014 was
installed.
Q:
A:
I get an e-mail failure message from SMTP.
Verify that the SMTP setup information is accurate. Check with your ISP for details.
Q:
I got locked out of the system because I tried to login too many times with an invalid
password.
Wait 30 minutes to try again or have an administrator reset/unlock your account.
A:
338
Notes
339
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