System Specifications.fm

Hardware & System Requirements

This document explains the system terminology, describes the software, hardware, and network system specifications that are required to run OfficeMate/

ExamWRITER software effectively, and illustrates the implementation methods you can use when setting up your OfficeMate/ExamWRITER software:

System Terminology, 2

Software Requirements, 3

Workstation Requirements, 5

Peripheral Requirements, 6

Server Requirements, 7

Network Requirements, 14

Backup Requirements, 15

Installation Requirements, 16

Implementation Methods, 17

NOTES

The requirements outlined in this document represent the minimum hardware and system specifications required to effectively use the OfficeMate/ExamWRITER software. Failure to meet these requirements will noticeably degrade the performance of the software.

In addition to these requirements, review and adhere to the requirements and recommendations provided by your other software and equipment vendors. For example, ECRVault requires a dedicated server with its own specifications.

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

If you are unsure about whether your systems meet the minimum requirements, or if you're considering purchasing hardware, hardware support, or a hosting service, go to http:// www.officemate.net/system_vendors.aspx

.

These system requirements are routinely reviewed and updated.

Visit our website to view the latest system requirements. This document was updated on July 12, 2017.

®

Hardware & System Requirements

1

Hardware & System Requirements

System Terminology

System

Terminology

client or workstation

A computer that is connected to the server and relies on the server for data files and network connections.

dedicated server network

A network in which one computer is designated as the server and only handles network administration tasks.

Other computers, or clients, are dependent on the server for network connections. A dedicated server is recommended for large networks with more than three users. Dedicated server networks are fast and can handle multiple users.

network

A physically interconnected group of computers running software that allows them to share files and resources.

peripheral printer server server

An external hardware component added to your computer to extend functionality. Peripherals can include printers, scanners, keyboards, mice, cameras, and more. Peripherals may be wired or wireless.

A computer (either a client or a server) that has a printer physically attached to it. Other workstations may print to the printer via the network, but print jobs are controlled by the print server.

A computer running administrative software that controls access to the network and its resources. The server acts as the network’s file cabinet, providing data files to other computers on the network.

Terminal Server

Terminal Services allows a user to access OfficeMate/

ExamWRITER on a remote computer over your network.

If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment.

If the OfficeMate/ExamWRITER applications reside on individual workstations in your practice (single or multiple locations), you have a non-Terminal Services environment.

2

Hardware & System Requirements

Hardware & System Requirements

Software Requirements

Software

Requirements

Software

Server Operating

System

Requirement

Operating System

Windows Server

2012 R2

Windows Server

2008 R2

1

2, 3

®

Notes

Supported Editions

Standard

Standard

Foundation (1–5 users)

Unsupported Editions

Foundation

Essentials (formerly Small

Business Server)

Datacenter

Web

HPC

Enterprise

Datacenter

Itanium

Small Business Server

1

Requires OfficeMate/ExamWRITER 10.8 or later.

2

OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.

3

Foundation supports only a single processor.

Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using.

Hardware & System Requirements

3

4

Hardware & System Requirements

Software Requirements

Software

Workstation

Operating System

Requirement

Operating System

Windows ® 10 4, 5, 7

Notes

Supported Editions

Pro

Enterprise

Unsupported Editions

Basic

Education

Home

Mobile

Basic

Windows 8

Windows 7

4, 6

4

Pro

Enterprise

Professional

Ultimate

Starter

Home Basic

Home Premium

4

OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.

5

Eyefinity supports OfficeMate/ExamWRITER 12.0 on Windows 10 Pro Edition and

Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on

Windows 10.

6

Eyefinity supports OfficeMate/ExamWRITER 10.7 and later on Windows 8 Pro

Edition and Enterprise Edition.

7

Windows 10 does not support TWAIN, which is currently required to scan documents into eDocs.

Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using.

SQL Database

Server

Number of Users Database Size SQL Database Server

1–25 10 GB or less Microsoft SQL Server 2014 Express SP2 or

Microsoft SQL Server 2008 R2 Express

25 or more

10 GB or more Microsoft SQL Server 2014 Standard SP2 or

Microsoft SQL Server 2008 R2 Standard

Any size Microsoft SQL Server 2014 Standard SP2 or

Microsoft SQL Server 2008 R2 Standard

Microsoft

®

SQL Server 2008 R2 Express requires no licensing fees and is installed as part of the initial OfficeMate installation.

The recommended edition of Microsoft SQL Server is based on the number of users, database size, and network configuration. On seeking the appropriate version of

Microsoft SQL Server Edition that best fits your needs, we recommend consulting a

Microsoft Certified Technician.

Hardware & System Requirements

Hardware & System Requirements

Workstation Requirements

Software

Microsoft .NET

Framework

Word Processor

Requirement

Microsoft .NET

Framework 3.5 SP1, 4.0, and 4.5

Notes

Microsoft .NET Framework 3.5 SP1, 4.0, and 4.5 must be installed on the server and every workstation.

.NET Framework 3.5 is installed as part of Windows 7.

You can download it for free from Microsoft’s website at https://www.microsoft.com/en-us/download/ details.aspx?id=22 .

You can download .NET Framework 4.0 for free from

Microsoft at http://www.microsoft.com/en-us/download/ details.aspx?id=17851 .

Any word processor capable of opening rich-text format (RTF) files

.NET Framework 4.5 is installed as part of Windows 8.

You can download .NET Framework 4.5 for free from

Microsoft at https://www.microsoft.com/en-us/download/ details.aspx?id=30653 .

Microsoft Word, Microsoft WordPad, or OpenOffice Writer are all suitable word processors. Such web-based word processors as Google Docs will not work with OfficeMate and ExamWRITER.

Workstation

Requirements

Refer to

“Software Requirements” on page 3

for a complete list of supported operating systems.

NOTE

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

Hardware

Processor

Requirement

Intel

®

Core™ 2 Duo

Processor E8400 or better

3 GB or higher Memory

Hard Drive Size 60 GB or higher with at least

8 GB free for the software

Hard Drive Type SATA 7200 rpm

Video Adapter &

Screen Resolution

1280×1024 pixels (24-bit)

Monitor 17-inch

Best-Fit Workstation

Dell™ OptiPlex™ 300

Series

Lenovo

®

ThinkCentre

®

M58

Series

HP Compaq 4000 Series

Think Smart Vision Series

Workstations

Hardware & System Requirements

5

Hardware & System Requirements

Peripheral Requirements

Peripheral

Requirements

Peripherals are components that you attach to your computer to add functionality.

Peripherals may include printers, scanners, and backup media. Although

Eyefinity outlines the following requirements for peripherals, not every peripheral is required.

Peripheral

Label Printer

Barcode Printer

Document

Scanner

Requirement

Document Printer Business-grade laser printer

Notes

Multifunction printers may not operate properly and are not recommended. Eyefinity tests its products with HP LaserJet ® printers. Use PCL5e-compatible printers; some forms will not print correctly on non-PCL5e– compatible printers.

Dymo LabelWriter 400

Dymo LabelWriter 450

SATO CL408e for distribution centers

(Part# WW00409021)

Ensure that your SATO printer includes the RS-232 serial interface.

SATO CG408TT for individual offices (Part#

WWCG18031)

TWAIN-compatible Windows 10 does not support

TWAIN-compatible scanners.

Eyefinity does not recommend a specific scanner brand or model; you can use any scanner that can create an electronic document with the OfficeMate software eDocuments feature. For more information on scanners, see our

Knowledge Base article #10958 , or consult your hardware technician.Some

TWAIN-compatible network scanners or scanners that are part of multifunction machines may not work under a Terminal

Server environment or on a

Windows Server.

6

Hardware & System Requirements

Hardware & System Requirements

Server Requirements

Peripheral Requirement

Barcode Scanner Datalogic Gryphon

M4100 USB Wireless

(Part#

GM4130-BK-910K1)

Uninterruptible

Power Supply

(UPS)

Datalogic

HD3130-BKK1B

(Part#

HD3130-BKK1B)

UPS on file server

Notes

Only the keyboard-wedge interface is supported.

Electric power is not always delivered to your outlets in perfect condition. Fluctuations can impact your computer’s performance. A total loss of power can damage your data if your system was running at the time of a power loss. A UPS with line conditioning capabilities can help control the level of power coming to your system. In the event of a power loss, a UPS contains a backup battery to keep your computer running long enough to safely shut it down.

Server

Requirements

NOTES

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.

Microsoft SQL Server 2008 Express requires no licensing or preinstallation. Microsoft SQL Server 2008 Express is installed as part of the initial installation.

Memory requirements for Terminal Servers are 200 MB per user.

Microsoft SQL Server Standard Edition may be required if the SQL database is 10 GB in size or larger.

Server hardware requirements vary greatly depending on the number of users.

Refer to the hardware requirements that best fit your user group:

1–5 Users (Dedicated Database Server), 8

6–20 Users (Dedicated Database Server), 9

1–25 Users (Combined Database Server/Terminal Server), 9

26–50 Users (Dedicated Database Server and Terminal Server), 11

51–100 Users (Dedicated Database Server and Terminal Server), 12

101+ Users (Dedicated Database Server and Terminal Server), 13

Hardware & System Requirements

7

Hardware & System Requirements

Server Requirements

1–5 Users

(Dedicated Database Server)

Refer to

“Software Requirements” on page 3

for a complete list of supported server operating systems and supported SQL server versions and editions.

Dedicated Database Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

Windows Server 2008 R2 Foundation

SQL Server

CPU

Memory

Hard Drive

Capacity

Hard Drive

Redundancy

Best-Fit Server

Dell PowerEdge

T110

Windows Server 2003 R2 Standard

Microsoft SQL Server 2014 Express

SP2 or Microsoft SQL Server 2008 R2

Express

IBM System x3200 M3

HP ProLiant

ML110 Series

Dual-core Intel Xeon

®

Processor 3100

Series

8 GB

146 GB SCSI or

SAS (15 K rpm) or

Enterprise-class SATA (10 K rpm)

RAID 5, three drive minimum (software

RAID not supported)

Think Smart

Smart Server 8

8

Hardware & System Requirements

Hardware & System Requirements

Server Requirements

6–20 Users

(Dedicated Database Server)

Refer to

“Software Requirements” on page 3

for a complete list of supported server operating systems and supported SQL server versions and editions.

Dedicated Database Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

SQL Server

Windows Server 2008 R2 Standard

Microsoft SQL Server 2014 Express

SP2 or Microsoft SQL Server 2008 R2

Express

CPU

Memory

Hard Drive

Capacity

Hard Drive

Redundancy

Dual-core Intel Xeon Processor 3100

Series

8 GB

146 GB SCSI or

SAS (15 K rpm) or

Enterprise-class SATA (10 K rpm)

RAID 5, three drive minimum (software

RAID not supported)

Best-Fit Server

Dell PowerEdge

T310

IBM System x3200 M3

HP ProLiant

ML300 Series

Think Smart

Smart Server 9

1–25 Users

(Combined Database Server/Terminal Server)

If you have more than 20 users, we highly suggest using OfficeMate/

ExamWRITER in a Terminal Server environment. Noticeable performance issues arise if you have more than 20 users in a non-Terminal Server environment. Using a Terminal Server in your practice offers many benefits:

Easier software upgrades. Installing and upgrading software is easier on a

Terminal Server because, in most cases, the software does not have to be loaded on individual workstations.

Lower cost of ownership. The cost of a Terminal Server license is one-tenth the cost of a new workstation that meets the OfficeMate hardware and system requirements.

• Easier Access. Terminal Server allows you to remotely access applications like OfficeMate ExamWRITER from anywhere internet access is available.

OfficeMate/ExamWRITER in a Terminal Server environment. Noticeable

Hardware & System Requirements

9

Hardware & System Requirements

Server Requirements

Refer to

“Software Requirements” on page 3

for a complete list of supported server operating systems and supported SQL server versions and editions.

Combined Database Server/Terminal Server

Requirement

Server Operating

System

SQL Server

CPU

Memory

Hard Drive

Capacity

Hard Drive

Redundancy

Windows Server 2012 R2 Standard

Best-Fit Server

Dell PowerEdge

T600

Windows Server 2008 R2 Standard

Microsoft SQL Server 2014 Express

SP2 or Microsoft SQL Server 2008 R2

Express (for 1–25 users)

IBM System x3400

HP ProLiant

ML300 Series

Microsoft SQL Server 2014 Standard

SP2 or Microsoft SQL Server 2008 R2

Standard (for 25 or more users or for databases of 4 GB or more)

Two Quad-core Intel Xeon Processors

E5300 Series

8 GB

146 GB SCSI or

SAS (15 K rpm) or

Enterprise-class SATA (10 K rpm)

RAID 5, three drive minimum (software

RAID not supported)

Think Smart

Smart Server 9

10

Hardware & System Requirements

Hardware & System Requirements

Server Requirements

26–50 Users

(Dedicated Database Server and Terminal Server)

Refer to

“Software Requirements” on page 3

for a complete list of supported server operating systems and supported SQL server versions and editions.

Dedicated Database Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

SQL Server

Windows Server 2008 R2 Standard

Microsoft SQL Server 2014 Standard

SP2 or Microsoft SQL Server 2008 R2

Standard

CPU

Memory

Hard Drive

Capacity

Hard Drive

Redundancy

Two Quad-core Intel Xeon Processors

E5300 Series

8 GB

146 GB SCSI or

SAS (15 K rpm)

RAID 5, three drive minimum (software

RAID not supported)

Best-Fit Server

Dell PowerEdge

T600

IBM System x3400

HP ProLiant

ML300 Series

Think Smart

Smart Server 9

Dedicated Terminal Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

CPU

Windows Server 2008 R2 Standard

Two Quad-core Intel Xeon Processors

E5300 Series

12 GB Memory

Hard Drive

Capacity

Hard Drive

Redundancy

146 GB SCSI or

SAS (15 K rpm)

RAID 1, two drive minimum (software

RAID not supported)

Best-Fit Server

Dell PowerEdge

T600

IBM System x3400

HP ProLiant

ML300 Series

Think Smart

Smart Server 9

Hardware & System Requirements

11

Hardware & System Requirements

Server Requirements

51–100 Users

(Dedicated Database Server and Terminal Server)

Refer to

“Software Requirements” on page 3

for a complete list of supported server operating systems and supported SQL server versions and editions.

Dedicated Database Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

SQL Server

Windows Server 2008 R2 Standard

Microsoft SQL Server 2014 Standard

SP2 or Microsoft SQL Server 2008 R2

Standard

CPU

Memory

Hard Drive

Capacity

Hard Drive

Redundancy

Two Quad-core Intel Xeon Processors

E5400 Series

8 GB

OS: 146 GB SCSI or SAS (15 K rpm)

Data: 146 GB SCSI or SAS (15 K rpm)

OS:RAID 1, two drive minimum

Data: RAID 10, four drive minimum

(software RAID not supported)

Best-Fit Server

Dell PowerEdge

T600

IBM System x3400

HP ProLiant

ML300 Series

Think Smart

Smart Server 9

Dedicated Terminal Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

CPU

Windows Server 2008 R2 Standard

Two Quad-core Intel Xeon Processors

E5400 Series

20 GB Memory

Hard Drive

Capacity

Hard Drive

Redundancy

146 GB SCSI or

SAS (15 K rpm)

RAID 1, two drive minimum (software

RAID not supported)

Best-Fit Server

Dell PowerEdge

T600

IBM System x3400

HP ProLiant

ML300 Series

Think Smart

Smart Server 9

12

Hardware & System Requirements

Hardware & System Requirements

Server Requirements

101+ Users

(Dedicated Database Server and Terminal Server)

Refer to

“Software Requirements” on page 3

for a complete list of supported server operating systems and supported SQL server versions and editions.

Dedicated Database Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

SQL Server

Windows Server 2008 R2 Standard

Microsoft SQL Server 2014 Standard

SP2 or Microsoft SQL Server 2008 R2

Standard

CPU

Memory

Hard Drive

Capacity

Hard Drive

Redundancy

Two Quad-core Intel Xeon Processors

E5400 Series

12 GB

OS: 146 GB SCSI or SAS (15 K rpm)

Data: 146 GB SCSI or SAS (15 K rpm)

OS:RAID 1, two drive minimum

Data: RAID 10, six drive minimum

(software RAID not supported)

Best-Fit Server

Dell PowerEdge

T600

IBM System x3400

HP ProLiant

ML300 Series

Think Smart

Smart Server 9

Dedicated Terminal Server

Requirement

Server Operating

System

Windows Server 2012 R2 Standard

CPU

Windows Server 2008 R2 Standard

Two Quad-core Intel Xeon Processors

E5400 Series

20 GB Memory

Hard Drive

Capacity

Hard Drive

Redundancy

146 GB SCSI or

SAS (15 K rpm)

RAID 1, two drive minimum (software

RAID not supported)

Best-Fit Server

Dell PowerEdge

T600

IBM System x3400

HP ProLiant

ML300 Series

Think Smart

Smart Server 9

Hardware & System Requirements

13

Hardware & System Requirements

Network Requirements

Network

Requirements

NOTE

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. OfficeMate does not provide support for networks.

Network Item

Internet

Connection

Wireless

Remote

Desktop

Protocol (RDP)

Requirement

Business-grade, high-speed DSL, cable, or T1 connection

802.11n business-grade router and 802.11n wireless network card

802.11g may be used in a Terminal

Services environment

50 Kbps bandwidth connection or better per RDP client

Notes

Business-grade, high-speed DSL or cable modems are recommended for

Internet access and OfficeMate training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate Internet connection and 56k fax modem.

Enable wireless security.

Purchase your wireless access port and wireless network card from the same manufacturer.

Wireless networks offer significantly lower performance and reliability than wired networks; therefore, Eyefinity/

OfficeMate recommends hard-wired networks in environments where high performance is necessary.

Use Remote Desktop Connection to access OfficeMate/ExamWRITER running on a Terminal Server in single and multilocation practices.

Remote Access GoToMyPC

®

Use the TCP/IP protocol and 3389 default port.

GoTOMyPC is ideal for quick access while traveling or for short troubleshooting situations. It is not a reliable substitute for

Remote Desktop

Protocol (RDP) , and therefore,

continuous, daily use of GoToMyPC is not supported.

GoToMyPC is HIPAA compliant. For more information on using GoToMyPC for remote access, go to www.gotomypc.com

.

14

Hardware & System Requirements

Hardware & System Requirements

Backup Requirements

Network Item

Name Service

EFSync Service

SQL Server

SQL Browser

HP Jetdirect

Cables

Cards

Switches

Requirement Notes

Use the Name Service for file and printer sharing. Use the NetBIOS protocol and 137, 138, and 139 default ports.

Use the EFSync service for data transfer between desktop and cloud software. Use the HTTPS protocol and

443 default port for this service.

Use the TCP/IP protocol and 1433 default port for this service.

Use the SQL Browser to find SQL

Servers on client computers. The SQL

Browser listens for incoming requests for SQL Server resources and provides information about SQL

Server instances that are installed on the computer. Use the UDP protocol and 1434 default port.

Use the HP Jetdirect service for

Jetdirect printing. Use the TCP/IP protocol and 9100 default port.

Category 5 Twisted

Pair and Shielded

Twisted Pair (STP)

Ethernet

3Com or Intel

10\100\1000 Mbps

Ethernet

1000 Mbps transfer rates

Eyefinity does not recommend using hubs.

Backup

Requirements

Eyefinity recommends using multiple back up methods and backing up your data to multiple files in case one backup file is corrupt. Work with your data backup provider or certified operating system and networking technician to determine which solution is best for you.

Hardware & System Requirements

15

Hardware & System Requirements

Installation Requirements

For more information about backup media, refer to the “Backing Up and Restoring

Data” document, which can be found online at http://bit.ly/backupOMEW .

Backup Method Recommended Solution

Online iBackup Powered by DataHEALTH

800.269.3666 or [email protected]

Local

Practice Shadow by Think Smart Group, Inc.

800.941.4913.

For SQL databases: Veritas Backup Exec with Agent for

Applications and Databases http://www.veritas.com

Installation

Requirements

The OfficeMate software installation requirements are listed below. Adhering to these requirements will greatly improve the OfficeMate software installation process.

NOTE

Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. OfficeMate does not provide support for networks.

Requirement

Remote Access

Administrator Access

Privileges

Microsoft Terminal

Services Access

Notes

We recommend Remote Desktop Protocol (RDP) for remote access through Microsoft Terminal Services.

Terminal Services access must be enabled and tested before installing OfficeMate software.

16

Hardware & System Requirements

Hardware & System Requirements

Implementation Methods

Implementation Methods

You can implement OfficeMate software in a terminal services or standalone environment. The figures below illustrate the main components and data flow of

OfficeMate software using the terminal services and standalone implementation methods.

Figure 1-1: OfficeMate Software Terminal Services Implementation Method

Figure 1-2: OfficeMate Software Standalone Implementation Method

Hardware & System Requirements

17

Hardware & System Requirements

Implementation Methods

The features of using terminal services and standalone implementations are detailed in the table below so that you can properly set up the implementation environment of your choice.

Feature

Software Updates

Additional Terminal

Server Licensing

VPN Network

Required

Higher-End

Workstations

Required as Clients

Thin Client Support

Peripherals Support

Terminal Services

Server only.

Yes

Recommended

No, but the workstations must meet remote desktop system requirements.

Yes

Yes, through third-party applications.

Standalone

Each client.

No

Yes

Yes

No

No

18

Hardware & System Requirements

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