System Specifications.fm
Hardware & System Requirements
This document explains the system terminology, describes the software, hardware, and network system specifications that are required to run OfficeMate/
ExamWRITER software effectively, and illustrates the implementation methods you can use when setting up your OfficeMate/ExamWRITER software:
•
•
•
•
•
•
•
•
•
NOTES
•
The requirements outlined in this document represent the minimum hardware and system specifications required to effectively use the OfficeMate/ExamWRITER software. Failure to meet these requirements will noticeably degrade the performance of the software.
•
In addition to these requirements, review and adhere to the requirements and recommendations provided by your other software and equipment vendors. For example, ECRVault requires a dedicated server with its own specifications.
•
Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
•
If you are unsure about whether your systems meet the minimum requirements, or if you're considering purchasing hardware, hardware support, or a hosting service, go to http:// www.officemate.net/system_vendors.aspx
.
•
These system requirements are routinely reviewed and updated.
Visit our website to view the latest system requirements. This document was updated on July 12, 2017.
®
Hardware & System Requirements
1
Hardware & System Requirements
System Terminology
System
Terminology
client or workstation
A computer that is connected to the server and relies on the server for data files and network connections.
dedicated server network
A network in which one computer is designated as the server and only handles network administration tasks.
Other computers, or clients, are dependent on the server for network connections. A dedicated server is recommended for large networks with more than three users. Dedicated server networks are fast and can handle multiple users.
network
A physically interconnected group of computers running software that allows them to share files and resources.
peripheral printer server server
An external hardware component added to your computer to extend functionality. Peripherals can include printers, scanners, keyboards, mice, cameras, and more. Peripherals may be wired or wireless.
A computer (either a client or a server) that has a printer physically attached to it. Other workstations may print to the printer via the network, but print jobs are controlled by the print server.
A computer running administrative software that controls access to the network and its resources. The server acts as the network’s file cabinet, providing data files to other computers on the network.
Terminal Server
Terminal Services allows a user to access OfficeMate/
ExamWRITER on a remote computer over your network.
If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment.
If the OfficeMate/ExamWRITER applications reside on individual workstations in your practice (single or multiple locations), you have a non-Terminal Services environment.
2
Hardware & System Requirements
Hardware & System Requirements
Software Requirements
Software
Requirements
Software
Server Operating
System
Requirement
Operating System
Windows Server
2012 R2
Windows Server
2008 R2
1
2, 3
®
Notes
Supported Editions
Standard
Standard
Foundation (1–5 users)
Unsupported Editions
Foundation
Essentials (formerly Small
Business Server)
Datacenter
Web
HPC
Enterprise
Datacenter
Itanium
Small Business Server
1
Requires OfficeMate/ExamWRITER 10.8 or later.
2
OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.
3
Foundation supports only a single processor.
Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using.
Hardware & System Requirements
3
4
Hardware & System Requirements
Software Requirements
Software
Workstation
Operating System
Requirement
Operating System
Windows ® 10 4, 5, 7
Notes
Supported Editions
Pro
Enterprise
Unsupported Editions
Basic
Education
Home
Mobile
Basic
Windows 8
Windows 7
4, 6
4
Pro
Enterprise
Professional
Ultimate
Starter
Home Basic
Home Premium
4
OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.
5
Eyefinity supports OfficeMate/ExamWRITER 12.0 on Windows 10 Pro Edition and
Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on
Windows 10.
6
Eyefinity supports OfficeMate/ExamWRITER 10.7 and later on Windows 8 Pro
Edition and Enterprise Edition.
7
Windows 10 does not support TWAIN, which is currently required to scan documents into eDocs.
Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using.
SQL Database
Server
Number of Users Database Size SQL Database Server
1–25 10 GB or less Microsoft SQL Server 2014 Express SP2 or
Microsoft SQL Server 2008 R2 Express
25 or more
10 GB or more Microsoft SQL Server 2014 Standard SP2 or
Microsoft SQL Server 2008 R2 Standard
Any size Microsoft SQL Server 2014 Standard SP2 or
Microsoft SQL Server 2008 R2 Standard
Microsoft
®
SQL Server 2008 R2 Express requires no licensing fees and is installed as part of the initial OfficeMate installation.
The recommended edition of Microsoft SQL Server is based on the number of users, database size, and network configuration. On seeking the appropriate version of
Microsoft SQL Server Edition that best fits your needs, we recommend consulting a
Microsoft Certified Technician.
Hardware & System Requirements
Hardware & System Requirements
Workstation Requirements
Software
Microsoft .NET
Framework
Word Processor
Requirement
Microsoft .NET
Framework 3.5 SP1, 4.0, and 4.5
Notes
Microsoft .NET Framework 3.5 SP1, 4.0, and 4.5 must be installed on the server and every workstation.
.NET Framework 3.5 is installed as part of Windows 7.
You can download it for free from Microsoft’s website at https://www.microsoft.com/en-us/download/ details.aspx?id=22 .
You can download .NET Framework 4.0 for free from
Microsoft at http://www.microsoft.com/en-us/download/ details.aspx?id=17851 .
Any word processor capable of opening rich-text format (RTF) files
.NET Framework 4.5 is installed as part of Windows 8.
You can download .NET Framework 4.5 for free from
Microsoft at https://www.microsoft.com/en-us/download/ details.aspx?id=30653 .
Microsoft Word, Microsoft WordPad, or OpenOffice Writer are all suitable word processors. Such web-based word processors as Google Docs will not work with OfficeMate and ExamWRITER.
Workstation
Requirements
Refer to
“Software Requirements” on page 3
for a complete list of supported operating systems.
NOTE
Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
Hardware
Processor
Requirement
Intel
®
Core™ 2 Duo
Processor E8400 or better
3 GB or higher Memory
Hard Drive Size 60 GB or higher with at least
8 GB free for the software
Hard Drive Type SATA 7200 rpm
Video Adapter &
Screen Resolution
1280×1024 pixels (24-bit)
Monitor 17-inch
Best-Fit Workstation
Dell™ OptiPlex™ 300
Series
Lenovo
®
ThinkCentre
®
M58
Series
HP Compaq 4000 Series
Think Smart Vision Series
Workstations
Hardware & System Requirements
5
Hardware & System Requirements
Peripheral Requirements
Peripheral
Requirements
Peripherals are components that you attach to your computer to add functionality.
Peripherals may include printers, scanners, and backup media. Although
Eyefinity outlines the following requirements for peripherals, not every peripheral is required.
Peripheral
Label Printer
Barcode Printer
Document
Scanner
Requirement
Document Printer Business-grade laser printer
Notes
Multifunction printers may not operate properly and are not recommended. Eyefinity tests its products with HP LaserJet ® printers. Use PCL5e-compatible printers; some forms will not print correctly on non-PCL5e– compatible printers.
Dymo LabelWriter 400
Dymo LabelWriter 450
SATO CL408e for distribution centers
(Part# WW00409021)
Ensure that your SATO printer includes the RS-232 serial interface.
SATO CG408TT for individual offices (Part#
WWCG18031)
TWAIN-compatible Windows 10 does not support
TWAIN-compatible scanners.
Eyefinity does not recommend a specific scanner brand or model; you can use any scanner that can create an electronic document with the OfficeMate software eDocuments feature. For more information on scanners, see our
Knowledge Base article #10958 , or consult your hardware technician.Some
TWAIN-compatible network scanners or scanners that are part of multifunction machines may not work under a Terminal
Server environment or on a
Windows Server.
6
Hardware & System Requirements
Hardware & System Requirements
Server Requirements
Peripheral Requirement
Barcode Scanner Datalogic Gryphon
M4100 USB Wireless
(Part#
GM4130-BK-910K1)
Uninterruptible
Power Supply
(UPS)
Datalogic
HD3130-BKK1B
(Part#
HD3130-BKK1B)
UPS on file server
Notes
Only the keyboard-wedge interface is supported.
Electric power is not always delivered to your outlets in perfect condition. Fluctuations can impact your computer’s performance. A total loss of power can damage your data if your system was running at the time of a power loss. A UPS with line conditioning capabilities can help control the level of power coming to your system. In the event of a power loss, a UPS contains a backup battery to keep your computer running long enough to safely shut it down.
Server
Requirements
NOTES
•
Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
•
Microsoft SQL Server 2008 Express requires no licensing or preinstallation. Microsoft SQL Server 2008 Express is installed as part of the initial installation.
•
Memory requirements for Terminal Servers are 200 MB per user.
•
Microsoft SQL Server Standard Edition may be required if the SQL database is 10 GB in size or larger.
Server hardware requirements vary greatly depending on the number of users.
Refer to the hardware requirements that best fit your user group:
•
1–5 Users (Dedicated Database Server), 8
•
6–20 Users (Dedicated Database Server), 9
•
1–25 Users (Combined Database Server/Terminal Server), 9
•
26–50 Users (Dedicated Database Server and Terminal Server), 11
•
51–100 Users (Dedicated Database Server and Terminal Server), 12
•
101+ Users (Dedicated Database Server and Terminal Server), 13
Hardware & System Requirements
7
Hardware & System Requirements
Server Requirements
1–5 Users
(Dedicated Database Server)
Refer to
“Software Requirements” on page 3
for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
Windows Server 2008 R2 Foundation
SQL Server
CPU
Memory
Hard Drive
Capacity
Hard Drive
Redundancy
Best-Fit Server
Dell PowerEdge
T110
Windows Server 2003 R2 Standard
Microsoft SQL Server 2014 Express
SP2 or Microsoft SQL Server 2008 R2
Express
IBM System x3200 M3
HP ProLiant
ML110 Series
Dual-core Intel Xeon
®
Processor 3100
Series
8 GB
146 GB SCSI or
SAS (15 K rpm) or
Enterprise-class SATA (10 K rpm)
RAID 5, three drive minimum (software
RAID not supported)
Think Smart
Smart Server 8
8
Hardware & System Requirements
Hardware & System Requirements
Server Requirements
6–20 Users
(Dedicated Database Server)
Refer to
“Software Requirements” on page 3
for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
SQL Server
Windows Server 2008 R2 Standard
Microsoft SQL Server 2014 Express
SP2 or Microsoft SQL Server 2008 R2
Express
CPU
Memory
Hard Drive
Capacity
Hard Drive
Redundancy
Dual-core Intel Xeon Processor 3100
Series
8 GB
146 GB SCSI or
SAS (15 K rpm) or
Enterprise-class SATA (10 K rpm)
RAID 5, three drive minimum (software
RAID not supported)
Best-Fit Server
Dell PowerEdge
T310
IBM System x3200 M3
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
1–25 Users
(Combined Database Server/Terminal Server)
If you have more than 20 users, we highly suggest using OfficeMate/
ExamWRITER in a Terminal Server environment. Noticeable performance issues arise if you have more than 20 users in a non-Terminal Server environment. Using a Terminal Server in your practice offers many benefits:
•
Easier software upgrades. Installing and upgrading software is easier on a
Terminal Server because, in most cases, the software does not have to be loaded on individual workstations.
•
Lower cost of ownership. The cost of a Terminal Server license is one-tenth the cost of a new workstation that meets the OfficeMate hardware and system requirements.
• Easier Access. Terminal Server allows you to remotely access applications like OfficeMate ExamWRITER from anywhere internet access is available.
OfficeMate/ExamWRITER in a Terminal Server environment. Noticeable
Hardware & System Requirements
9
Hardware & System Requirements
Server Requirements
Refer to
“Software Requirements” on page 3
for a complete list of supported server operating systems and supported SQL server versions and editions.
Combined Database Server/Terminal Server
Requirement
Server Operating
System
SQL Server
CPU
Memory
Hard Drive
Capacity
Hard Drive
Redundancy
Windows Server 2012 R2 Standard
Best-Fit Server
Dell PowerEdge
T600
Windows Server 2008 R2 Standard
Microsoft SQL Server 2014 Express
SP2 or Microsoft SQL Server 2008 R2
Express (for 1–25 users)
IBM System x3400
HP ProLiant
ML300 Series
Microsoft SQL Server 2014 Standard
SP2 or Microsoft SQL Server 2008 R2
Standard (for 25 or more users or for databases of 4 GB or more)
Two Quad-core Intel Xeon Processors
E5300 Series
8 GB
146 GB SCSI or
SAS (15 K rpm) or
Enterprise-class SATA (10 K rpm)
RAID 5, three drive minimum (software
RAID not supported)
Think Smart
Smart Server 9
10
Hardware & System Requirements
Hardware & System Requirements
Server Requirements
26–50 Users
(Dedicated Database Server and Terminal Server)
Refer to
“Software Requirements” on page 3
for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
SQL Server
Windows Server 2008 R2 Standard
Microsoft SQL Server 2014 Standard
SP2 or Microsoft SQL Server 2008 R2
Standard
CPU
Memory
Hard Drive
Capacity
Hard Drive
Redundancy
Two Quad-core Intel Xeon Processors
E5300 Series
8 GB
146 GB SCSI or
SAS (15 K rpm)
RAID 5, three drive minimum (software
RAID not supported)
Best-Fit Server
Dell PowerEdge
T600
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Dedicated Terminal Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
CPU
Windows Server 2008 R2 Standard
Two Quad-core Intel Xeon Processors
E5300 Series
12 GB Memory
Hard Drive
Capacity
Hard Drive
Redundancy
146 GB SCSI or
SAS (15 K rpm)
RAID 1, two drive minimum (software
RAID not supported)
Best-Fit Server
Dell PowerEdge
T600
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Hardware & System Requirements
11
Hardware & System Requirements
Server Requirements
51–100 Users
(Dedicated Database Server and Terminal Server)
Refer to
“Software Requirements” on page 3
for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
SQL Server
Windows Server 2008 R2 Standard
Microsoft SQL Server 2014 Standard
SP2 or Microsoft SQL Server 2008 R2
Standard
CPU
Memory
Hard Drive
Capacity
Hard Drive
Redundancy
Two Quad-core Intel Xeon Processors
E5400 Series
8 GB
OS: 146 GB SCSI or SAS (15 K rpm)
Data: 146 GB SCSI or SAS (15 K rpm)
OS:RAID 1, two drive minimum
Data: RAID 10, four drive minimum
(software RAID not supported)
Best-Fit Server
Dell PowerEdge
T600
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Dedicated Terminal Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
CPU
Windows Server 2008 R2 Standard
Two Quad-core Intel Xeon Processors
E5400 Series
20 GB Memory
Hard Drive
Capacity
Hard Drive
Redundancy
146 GB SCSI or
SAS (15 K rpm)
RAID 1, two drive minimum (software
RAID not supported)
Best-Fit Server
Dell PowerEdge
T600
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
12
Hardware & System Requirements
Hardware & System Requirements
Server Requirements
101+ Users
(Dedicated Database Server and Terminal Server)
Refer to
“Software Requirements” on page 3
for a complete list of supported server operating systems and supported SQL server versions and editions.
Dedicated Database Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
SQL Server
Windows Server 2008 R2 Standard
Microsoft SQL Server 2014 Standard
SP2 or Microsoft SQL Server 2008 R2
Standard
CPU
Memory
Hard Drive
Capacity
Hard Drive
Redundancy
Two Quad-core Intel Xeon Processors
E5400 Series
12 GB
OS: 146 GB SCSI or SAS (15 K rpm)
Data: 146 GB SCSI or SAS (15 K rpm)
OS:RAID 1, two drive minimum
Data: RAID 10, six drive minimum
(software RAID not supported)
Best-Fit Server
Dell PowerEdge
T600
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Dedicated Terminal Server
Requirement
Server Operating
System
Windows Server 2012 R2 Standard
CPU
Windows Server 2008 R2 Standard
Two Quad-core Intel Xeon Processors
E5400 Series
20 GB Memory
Hard Drive
Capacity
Hard Drive
Redundancy
146 GB SCSI or
SAS (15 K rpm)
RAID 1, two drive minimum (software
RAID not supported)
Best-Fit Server
Dell PowerEdge
T600
IBM System x3400
HP ProLiant
ML300 Series
Think Smart
Smart Server 9
Hardware & System Requirements
13
Hardware & System Requirements
Network Requirements
Network
Requirements
NOTE
Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. OfficeMate does not provide support for networks.
Network Item
Internet
Connection
Wireless
Remote
Desktop
Protocol (RDP)
Requirement
Business-grade, high-speed DSL, cable, or T1 connection
802.11n business-grade router and 802.11n wireless network card
802.11g may be used in a Terminal
Services environment
50 Kbps bandwidth connection or better per RDP client
Notes
Business-grade, high-speed DSL or cable modems are recommended for
Internet access and OfficeMate training and support. If your electronic claims clearinghouse requires a phone line modem, you will need a separate Internet connection and 56k fax modem.
Enable wireless security.
Purchase your wireless access port and wireless network card from the same manufacturer.
Wireless networks offer significantly lower performance and reliability than wired networks; therefore, Eyefinity/
OfficeMate recommends hard-wired networks in environments where high performance is necessary.
Use Remote Desktop Connection to access OfficeMate/ExamWRITER running on a Terminal Server in single and multilocation practices.
Remote Access GoToMyPC
®
Use the TCP/IP protocol and 3389 default port.
GoTOMyPC is ideal for quick access while traveling or for short troubleshooting situations. It is not a reliable substitute for
Protocol (RDP) , and therefore,
continuous, daily use of GoToMyPC is not supported.
GoToMyPC is HIPAA compliant. For more information on using GoToMyPC for remote access, go to www.gotomypc.com
.
14
Hardware & System Requirements
Hardware & System Requirements
Backup Requirements
Network Item
Name Service
EFSync Service
SQL Server
SQL Browser
HP Jetdirect
Cables
Cards
Switches
Requirement Notes
Use the Name Service for file and printer sharing. Use the NetBIOS protocol and 137, 138, and 139 default ports.
Use the EFSync service for data transfer between desktop and cloud software. Use the HTTPS protocol and
443 default port for this service.
Use the TCP/IP protocol and 1433 default port for this service.
Use the SQL Browser to find SQL
Servers on client computers. The SQL
Browser listens for incoming requests for SQL Server resources and provides information about SQL
Server instances that are installed on the computer. Use the UDP protocol and 1434 default port.
Use the HP Jetdirect service for
Jetdirect printing. Use the TCP/IP protocol and 9100 default port.
Category 5 Twisted
Pair and Shielded
Twisted Pair (STP)
Ethernet
3Com or Intel
10\100\1000 Mbps
Ethernet
1000 Mbps transfer rates
Eyefinity does not recommend using hubs.
Backup
Requirements
Eyefinity recommends using multiple back up methods and backing up your data to multiple files in case one backup file is corrupt. Work with your data backup provider or certified operating system and networking technician to determine which solution is best for you.
Hardware & System Requirements
15
Hardware & System Requirements
Installation Requirements
For more information about backup media, refer to the “Backing Up and Restoring
Data” document, which can be found online at http://bit.ly/backupOMEW .
Backup Method Recommended Solution
Online iBackup Powered by DataHEALTH
800.269.3666 or [email protected]
Local
Practice Shadow by Think Smart Group, Inc.
800.941.4913.
For SQL databases: Veritas Backup Exec with Agent for
Applications and Databases http://www.veritas.com
Installation
Requirements
The OfficeMate software installation requirements are listed below. Adhering to these requirements will greatly improve the OfficeMate software installation process.
NOTE
Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. OfficeMate does not provide support for networks.
Requirement
Remote Access
Administrator Access
Privileges
Microsoft Terminal
Services Access
Notes
We recommend Remote Desktop Protocol (RDP) for remote access through Microsoft Terminal Services.
Terminal Services access must be enabled and tested before installing OfficeMate software.
16
Hardware & System Requirements
Hardware & System Requirements
Implementation Methods
Implementation Methods
You can implement OfficeMate software in a terminal services or standalone environment. The figures below illustrate the main components and data flow of
OfficeMate software using the terminal services and standalone implementation methods.
Figure 1-1: OfficeMate Software Terminal Services Implementation Method
Figure 1-2: OfficeMate Software Standalone Implementation Method
Hardware & System Requirements
17
Hardware & System Requirements
Implementation Methods
The features of using terminal services and standalone implementations are detailed in the table below so that you can properly set up the implementation environment of your choice.
Feature
Software Updates
Additional Terminal
Server Licensing
VPN Network
Required
Higher-End
Workstations
Required as Clients
Thin Client Support
Peripherals Support
Terminal Services
Server only.
Yes
Recommended
No, but the workstations must meet remote desktop system requirements.
Yes
Yes, through third-party applications.
Standalone
Each client.
No
Yes
Yes
No
No
18
Hardware & System Requirements
* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project
Related manuals
advertisement