SmartView User Guide.book

SmartView User Guide.book
User Guide
Sprint SmartViewSM
Version 2.21 (and above) for Windows
www.sprint.com
©2008 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are
the property of their respective owners.
Table of Contents
Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1A.
1B.
1C.
1D.
1E.
1F.
1G.
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing the Drivers for Your Wireless Devices . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing Sprint SmartView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Launching Sprint SmartView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Device Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Getting Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2A.
2B.
2C.
2D.
2E.
New vs. Classic Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The New Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The Classic Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Menus in the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Username and Password Logon Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Section 3: Mobile Broadband Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3A. Manually Connecting to a Mobile Broadband Network . . . . . . . . . . . . . . . . . . 32
3B. Automatic Connection Upon Device Attachment . . . . . . . . . . . . . . . . . . . . . . . . 34
3C. Locking and Unlocking Your Mobile Broadband Device . . . . . . . . . . . . . . . . . 35
Section 4: Using a Phone as a Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4A. What You Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4B. Establishing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Section 5: International Roaming (GSM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5A.
5B.
5C.
5D.
5E.
5F.
5G.
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Selecting CDMA or GSM on a Dual-Mode Device . . . . . . . . . . . . . . . . . . . . . . . 40
Switching Between a CDMA Device and a GSM Device. . . . . . . . . . . . . . . . . . 40
Establishing an International Roaming Connection . . . . . . . . . . . . . . . . . . . . . . 41
Manually Selecting a GSM Roaming Network. . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Creating a GSM Network Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
International Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Section 6: WiMAX Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6A. Manually Connecting to a WiMAX Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Section 7: Connecting to WiFi Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
7A.
7B.
7C.
7D.
7E.
7F.
7G.
Manually Connecting to a WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Options for Connecting to a New Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Available WiFi Networks (Classic Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Accessing a Closed Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Introduction to WiFi Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accessing an Encrypted Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
WiFi Location Finder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Section 8: Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
8A.
8B.
8C.
8D.
About Dialup on the Sprint SmartView Software . . . . . . . . . . . . . . . . . . . . . . . . 62
Manually Connecting to a Dialup Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Entering a Number to Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Dial Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Section 9: Ethernet Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
9A. About Ethernet on the Sprint SmartView Software. . . . . . . . . . . . . . . . . . . . . . . 68
9B. Manually Connecting to an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Section 10: The Application Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
10A. Launching External Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
10B. The App Launcher Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
10C. Adding an Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
10D. Editing the Settings for a Launched Application. . . . . . . . . . . . . . . . . . . . . . . . . 75
10E. Launching an Application Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
10F. Changing the Order in Which Applications are Launched . . . . . . . . . . . . . . . 77
10G. Stopping an Application from Being Launched . . . . . . . . . . . . . . . . . . . . . . . . . 77
10H. Monitoring Launched Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
10I. The Application Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
10J. The Monitor Details Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Section 11: Using GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
11A. Requirements for GPS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
11B. Mobile-Originated vs. Network-Originated GPS. . . . . . . . . . . . . . . . . . . . . . . . . 84
11C. Enabling and Disabling GPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
11D. The GPS Search Menu (New Interface). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
11E. The GPS Applications Menu (New Interface). . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
11F. The GPS Bar (Classic Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
11G. GPS Data Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
11H. GPS Applications Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
11I. Working With Third-Party GPS Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Section 12: Virtual Private Networks (VPNs) . . . . . . . . . . . . . . . . . . . . . . . . . . 99
12A. What is a Virtual Private Network?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
12B. Supported Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
12C. Configuring a VPN Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
12D. Automatically Launching a VPN Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Section 13: Network Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
13A. What is a Network Profile?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
13B. The Network Profiles Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
13C. Creating a Profile for a WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
13D. Creating a Profile for a Dialup Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
13E. Creating a Profile for an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
13F. Automatic Profile Creation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
13G. Editing a Network Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
13H. Deleting a Network Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
13I. Profile Properties: WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
13J. Profile Properties: Ethernet Network Name . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
13K. Profile Properties: Dialup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
13L. Profile Properties: Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
13M. Profile Properties: Add Mobile Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
13N. Profile Properties: IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
13O. Profile Properties: General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Section 14: Sprint SmartView Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
14A. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
14B. The App Launcher Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
14C. The Client Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
14D. The Hardware Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
14E. The Location/GPS Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
14F. The Sounds Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
14G. The Updates Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
14H. The VPN Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Section 15: Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
15A. Event History Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
15B. WiFi Network Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
15C. The Mobile Info Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
15D. The WiMAX Info Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
15E. The Ethernet Info Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
15F. About Sprint SmartView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Section 16: Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
16A. Application Launch Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
16B. Device Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
16C. Numbered Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Section 17: Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . 177
17A. General Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
17B. WiFi Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
17C. Device Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
17D. GPS Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Section 18: Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Section 1
Getting Started
Section 1A
System Requirements
The minimum system requirements for installation and operation of Sprint SmartView are
shown in the table below.
Windows 2000
Windows XP
Windows VIsta
Processor
233 MHz
300 MHz
800 MHz (1 GHz
recommended)
RAM
256 MB
256 MB
1 GB (2 GB
recommended)
Hard Drive Space
70 MB
70 MB
70 MB
Internet Explorer
IE 5.5 (or higher)
IE 5.5 (or higher)
IE 7 (or higher)
Service Pack 4 (or
higher)
Service Pack 2 (or
higher)
-
Windows Service Pack
Additional Requirements
● Windows Vista operation requires DirectX 9.0 (or better) Graphics Accelerator
● Internet Connection (if downloading the installer from the Internet)
● CD-ROM (if installing from CD)
2
System Requirements
Section 1B
Before you connect with a wireless device, you will need to ensure that the device’s drivers
are properly installed.
WiFi Devices
If a WiFi device came preinstalled on your computer, its drivers have most likely already
been installed by the computer manufacturer.
If you purchased a WiFi device separately and have not already done so, you should install
the drivers for the device before proceeding.
Sprint Mobile Broadband Devices
All Sprint Mobile Broadband devices come with a printed Quick Start Guide or Get Started
Guide that contains instructions for device setup, including driver installation, which typically
involves the following steps:
1. Plug the device into the appropriate PC Card, ExpressCard™, or USB slot. You will
see a small icon at the bottom right of the screen indicating that Windows has
discovered new hardware, and that the device drivers are being installed for it.
2. After the installation finishes, you will receive a confirmation message at the bottom
right of your screen stating that the new hardware was installed successfully and is
ready to use.
Section 1C
Installing Sprint SmartView
Your Sprint Mobile Broadband device includes a copy of Sprint SmartView, residing either
on the device or on an installation CD.
If the installer is preloaded on your device, you will be prompted to install Sprint SmartView
when you connect the device to your computer.
If your device came with an installation CD, simply insert the CD in your computer’s
CD-ROM or DVD-ROM drive, and the installer should run automatically.
Note
The Sprint SmartView software can also be downloaded from www.sprint.com/
downloads.
For detailed instructions on installing Sprint SmartView, consult the printed Quick Start
Guide or Get Started Guide.
Installing the Drivers for Your Wireless Devices
3
Getting Started
Installing the Drivers for Your Wireless Devices
Section 1D
Launching Sprint SmartView
Once your hardware is installed and ready to connect, you may go ahead and launch Sprint
SmartView by doing one of the following:
● Double-click the Sprint SmartView Icon on your computer’s desktop
● In the Start menu, select Programs or All Programs > Sprint > Sprint SmartView
Section 1E
Device Activation
Some Mobile Broadband devices may require activation (programming) prior to use. If your
device needs activation, Sprint SmartView will inform you and start the activation process when
you connect the device. Although the activation process will vary depending on the make,
model and firmware version of your device, all activations fall into one of the following
categories:
● Hands-Free Activation — Sprint SmartView will simply inform you that it is activating your
device and periodically give you updates about activation status. No intervention is
required on your part.
Although you have the option to cancel the activation process at any time, you will not be
able to use the device for data connections until it has been successfully activated. To
restart activation after you have cancelled, just disconnect your device from your
computer and then attach it again.
● One-Touch Activation — Sprint SmartView will display a pop-up window that indicates
that your device requires activation/programming and asks you if you would like to
activate/program the device now. Click the Yes button on the pop-up to activate your
device.
If you choose to cancel activation at this time (by clicking No), you can restart activation
by disconnecting it from your computer and then attaching it again. One-Touch Activation
can also be restarted by selecting Activate Device from the Tools menu. See “Device
Property Window: CDMA Version” on page 137 for more information.
● Activation Wizard — For some devices, Sprint SmartView will display an Activation Wizard
when the device is connected. Although such devices requ‘ire a few more steps to
activate than those that use the techniques mentioned above, the wizard provides clear,
step-by-step instructions to guide you through the process.
Although you have the option to cancel the activation process at any time, you will not be
able to use the device for data connections until it has been successfully activated. To
4
Launching Sprint SmartView
The Activation Wizard is accessible from the Tools menu by selecting Activate
Device. At anytime there are problems with your connection, or for new service, you
can go through this wizard.
Use the following Activation Wizard tutorial to assist you in activating your device
Activation Wizard Tutorial
This tutorial is designed to assist you in activating your Mobile Broadband device. Follow
these steps to use the Activation Wizard.
Note
This procedure can only be used to activate devices that employ the Activation
Wizard. It cannot be used to activate devices that employ one touch activation or
hands free activation techniques.
1. Connect your device to your computer by using either a USB cable or inserting the
device into a PC Card or ExpressCard slot, whichever is applicable.
2. Open the Sprint SmartView application.
3. Select Activate Device from the Tools menu in the Sprint SmartView main window.
The Activation Wizard window as shown below will open.
4. Read the text in the Activation Wizard window and collect the required personal
information according to the instructions in the window.
Device Activation
5
Getting Started
restart activation after you have cancelled, just disconnect your device from your
computer and then attach it again.
5. Click Next to proceed to the next page of the Activation Wizard.
6. Follow the instructions in this window for entering your Activation Code (or MSL).
7. Write down the Electronic Serial Number (ESN) shown on this page of the wizard.
8. Click Next to proceed to the next page of the wizard.
This page tells you that your Activation Code has been accepted, and instructs you to
enter the Phone Number (MDN) and the MSID (IMSI_S) that the Sprint Customer Service
Representative gave you.
9. Enter the requested information in the spaces provided.
6
Device Activation
Getting Started
10. Click Next. The Activation Wizard will display the Confirmation dialog shown below.
11. Verify that the numbers you entered in the previous window are the numbers that
appear in this Confirmation dialog.
䡲 If the numbers are correct, click Yes. The next page of the Activation Wizard will
appear. Proceed to Step 12.
䡲 If the numbers are not correct, click No. The Activation Wizard will take you back to
the previous window so you can correct your entries.
12. The final page of the Activation Wizard informs you that it will take approximately four
hours to activate your device.
Since the Finish button will be disabled until network services are available, leave your
computer on and the Activation Wizard open until the Finish button is enabled (black
border and text, not gray border and text).
13. When the Finish button is enabled, click it to close the Activation Wizard.
Device Activation
7
Section 1F
Getting Connected
By default, Sprint SmartView will automatically select an available network and establish a
connection based on the priorities specified in the Network Profiles window. See “Network
Profile Priority” on page 105 for a discussion of how this works.
Note
This is one of two auto connect features provided by the Sprint SmartView software.
The other auto connect feature is described on page 34.
However, you can also manually select a network with which to establish a connection.
Manually Establishing Connections in the New Interface
If you are using the new interface, you can manually establish a connection by doing any of the
following:
● Click one of the Connection Control Buttons in the main window to establish a
connection using the technology the button depicts.
Connection Control
Buttons
● Click the arrow (
) beneath any of the connection control buttons. Then, select a
network profile from the menu that appears.
● Select a network profile from the menu that appears when you click the My Networks
button (this menu lists ALL available network profiles).
● Select a network profile from the list in the Network Profiles window and then click the
Connect button.
See the “Manually Connecting....” topics in the sections dedicated to particular connection
technologies for more information on establishing manual connections.
8
Getting Connected
If you are using the classic interface, you can manually establish a connection by doing
either one of the following:
● Select the appropriate connection technology tab and then click the Connect button
in the main window.
Connection Technology Tabs
● Select a network profile from the list in the Network Profiles window and then click
the Connect button in the same window.
See the “Manually Connecting....” topics in the sections dedicated to particular connection
technologies for more information on establishing manual connections.
Returning to Automatic Mode
Manually connecting to a network will disable automatic connection.
If you are using the new interface, the Auto button will dim to indicate that automatic
connection has been disabled and Sprint SmartView will no longer establish connections
automatically. However, you can return to automatic mode by clicking the Auto button.
If you are using the classic interface, you must exit the Sprint SmartView software and then
start it again to return to automatic mode.
Getting Connected
9
Getting Started
Manually Establishing Connections in the Classic Interface
Section 1G
Getting Help
This section describes where you can find more information on Sprint services, options, and
troubleshooting problems you have encountered.
Visiting the Sprint Web Site
Stop by www.sprint.com and log on to get up-to-date information on Sprint services, options,
and more.
You can also:
●
●
●
●
●
●
Review coverage maps.
Access your account information.
Add additional options to your service plan.
Purchase accessories.
Check out frequently asked questions.
And more.
Contacting Sprint Customer Service
You can reach Sprint Customer Service by:
● Logging on to your account at www.sprint.com.
● Calling us toll-free at 1-800-SPRINT1 (personal use) or 1-800-927-2199 (business use).
Troubleshooting
The Online Help for Sprint SmartView (select Help from the Help Menu) includes descriptions
of most common error messages. Look in the Table of Contents under Troubleshooting.
Additionally, you’ll find that most of the content in this guide also appears in the Help System.
For help with other problems:
● Chapter 15, “Troubleshooting Tools” in this guide describes a number of informational
tools included in Sprint SmartView that may be of help in diagnosing problems.
● Chapter 16, “Troubleshooting Procedures” describes techniques that can be used to
resolve the most common problems.
● Contact Sprint as noted above.
10
Getting Help
Section 2
User Interface
Section 2A
New vs. Classic Interface
This release of the Sprint SmartView software contains an exciting new version of the software’s
main window. This version is designed to put the maximum functionality at your fingertips
quickly and easily.
If you prefer the classic interface, you can choose this option when you install the software.
Moreover, you can switch interfaces at any time after installation (see below).
Whichever interface you choose, however, the Sprint SmartView software provides the same
powerful set of connectivity options.
Switching Interfaces
You can change from one version of the interface to another after installation is complete.
1. Select Load Skin from the Tools menu. The Skin Browser window appears.
2. In the Thumbnails column, select the interface that you wish to use.
3. Click OK.
12
New vs. Classic Interface
Section 2B
Network Availability
Indicators
Connection Control
Privacy
Buttons
Indicator
VPN
Indicator
User Interface
The New Interface
GPS
Indicator
Automatic Mode
Indicator
Connection
Status
Application
Launch Menu
GPS
Search Menu
My Networks
Button
Connection Control Buttons
Click these buttons to connect to a network of the desired type. When connected, the
button will turn yellow. Click again to disconnect. See “Connection Control Buttons: In
Detail” on page 16 for more information.
Network Availability Indicators
When lit, these small green icons indicate that a network of the corresponding type is
available. For wireless technology types, the icon is also indicates the signal strength of the
available network.
Privacy Indicator
This icon appears when a Mobile Broadband device that supports GPS has been attached.
When no such device is present, the icon does not appear.
If a red slash appears across this graphic, a device that supports GPS is present, but its
GPS functions are disabled. This is also called “privacy mode” because the device is not
exchanging information about your location with the network. To exit privacy mode and
enable GPS functions, click the GPS indicator to turn it yellow (or white).
VPN Indicator
Click this icon to log on to a Virtual Private Network (VPN) using the settings configured on
the VPN tab of the settings window. The indicator will turn orange and spin while your VPN
client software is being launched. It will turn yellow upon successful connection to the
desired VPN.
The New Interface
13
GPS Indicator
This icon indicates whether GPS functions are enabled on your Mobile Broadband device.
Click this icon to cycle though the three states shown below:
GPS and sharing disabled. In this state, GPS data is not received by the
Sprint SmartView application.
(gray)
(yellow)
(white)
GPS enabled/sharing disabled. GPS data is received by the Sprint
SmartView application, but the received data is not shared with third-party
GPS applications.
GPS and sharing enabled. In this state, GPS data is received by the Sprint
SmartView application and data is shared with third-party GPS applications
using the NMEA protocol.
Hover over this icon to view the data received from your GPS device. Click the arrow to the right
of it to open the GPS Applications Menu (see page 88).
Note
This icon will not appear if your Mobile Broadband device does not contain a
supported GPS receiver or if GPS has been disabled entirely by checking the Disable
GPS on Device box on the Location/GPS tab of the settings window (see page 142).
Moreover, this icon will not appear if you are using a phone handset as your Mobile
Broadband device. The Sprint SmartView software does not support GPS receivers in
phone handset devices.
Automatic Mode Indicator
Normally, the Sprint SmartView software will automatically establish a connection using the
Network Profile with the highest priority. However, it switches to manual connection mode when
you manually choose a network to connect to.
This indicator lights up to indicate the Sprint SmartView software is in automatic connection
mode. The indicator dims when in manual mode. However, you may return to automatic mode
by clicking this indicator. See “Getting Connected” on page 8 for more information.
Connection Status
This area displays Connection Status information for the current connection technology. See
“Connection Status: In Detail” on page 17 for more information.
My Networks Button
Click this button if you would like to manually select a network to connect to. This produces a
list of all networks that are available for connection. They are listed in the following order:
1. Networks for which a profile has been created, in order of priority.
2. WiFi networks for which you do not currently have a profile.
14
The New Interface
If your Mobile Broadband device supports GPS functionality, you can search for nearby
restaurants, hotels and other amenities using this menu. To perform a search, just type what
you are searching for in the space provided or select one of the predefined searches from
the menu. See “The GPS Search Menu (New Interface)” on page 87 for more information.
Application Launch Menu
Quickly launch commonly-used applications by selecting a desired application from this
menu. Additional applications can be added to this list using the App Launcher tab of the
settings window. See “Launching External Applications” on page 72 for more information.
The New Interface
15
User Interface
GPS Search Menu
Connection Control Buttons: In Detail
This row of buttons represents various connection technologies (Mobile Broadband, WiFi, etc).
Depending on the version of the Sprint SmartView software installed and which devices you
currently have connected to your computer, you may have up to five such buttons:
WiMAX
Ethernet
Mobile Broadband
Dialup
WiFi
Connection State
The connection state for each technology is indicated by the coloration of the corresponding
button.
Connected. Sprint SmartView is connected using this technology. Click this
button to disconnect.
Ready. Sprint SmartView is ready to establish a connection using this
technology. Click to establish a connection using this technology.
No Network Available. If the button is dimmed, a device of this type is
installed in your computer, but no network of this type is currently available.
No button
displayed
Not Installed. If no button is displayed, you don't have a device of this type
connected to your computer or this technology type is not supported by
your version of the Sprint SmartView software.
Extended connection status information for a particular technology can be obtained either by
hovering over the Connection Control button or by clicking the technology name below the
button.
Selecting Alternate Networks
Click the arrow (
) beneath any of the connection control buttons to display a list of all
networks that are currently available for that technology. Selecting any item in this list will initiate
a connection to the corresponding network.
16
The New Interface
The area on the right side of the main window displays connection status information for the
connection technology indicated by the technology type icon.
Connection
Status
Technology
Type
Signal Strength
(WiFi, Mobile Broadband and WiMAX only)
Connection Technology
Indicator
Roaming
Indicator
Connection
Timer
You can cause this area display status information for a different technology by clicking the
NAME of the desired connection technology on the left side of the window. The name you
clicked will become highlighted to indicate that status is being displayed for that technology.
Connection Status Text
A brief textual description of the connection status for the currently-selected network (for
example, “Ready to Connect” or “Connected”). This also usually includes the name of the
current network. However, some states (such as “No Device Detected”) are not networkspecific.
Technology Type
This icon indicates the technology employed by the selected network:
WiMAX
Mobile Broadband
WiFi
Ethernet
Dialup
Signal Strength
This gauge shows the strength of the signal being broadcast from the currently-selected
network. Stronger signals tend to produce more reliable connections.
Connection Technology Indicator
This indicates the specific data technology that is employed by the network.
The New Interface
17
User Interface
Connection Status: In Detail
Roaming Indicator
This icon appears for Mobile Broadband connections if the currently-selected network is a
roaming network. In other words, you will be roaming off the Sprint network if you connect to
this one. Consult your wireless service plan for more information about roaming.
Connection Timer
This timer indicates how long you have been connected to the currently-selected network. The
timer only appears when you are currently connected via the selected technology type.
Note
18
The timer can be turned off completely (hidden always) by unchecking the Display
Connection Timer box on the Client settings tab.
The New Interface
Section 2C
The classic interface uses a tab for each type of connection (Mobile Broadband, WiFi and
WiMAX). Just click the appropriate tab to view the connections interface for the
corresponding technology type.
Click this tab to display
the Main Window for Mobile
Broadband Connections
Click this tab to display
the Main Window
for WiFi Connections
Click this tab to display
the Main Window
for WiMAX Connections
Connection
Status
Indicator
Click Here
to Connect or
Disconnect
Note
Although some versions of the Sprint SmartView software support the dialup and
Ethernet and dialup functions described in sections 8 and 9, the classic interface
does not support these functions in the main window. If you are using the classic
interface, Ethernet and dialup connections must be established in the Network
Profiles window (see “The Network Profiles Window” on page 105).
Interface Selection Tabs
Click the tabs at the top of the interface to switch between the Mobile Broadband, WiFi and
WiMAX connection interfaces.
Each tab includes a connection status indicator; its color indicates the current connection
state of the corresponding technology:
● Green when you are currently connected
● Yellow when you are not connected (but your device is available)
● Black when your device is disabled or not available.
Connect/Disconnect Button
Click the Connect button to establish a connection using the wireless technology whose
tab is currently selected. Click this button again to disconnect. See Chapter 3, “Mobile
Broadband Connections,” Chapter 6, “WiMAX Connections,” and Chapter 7, “Connecting to
WiFi Networks” for more information on establishing connections.
The Classic Interface
19
User Interface
The Classic Interface
Status Text
Display
Application Bar
Display
GPS Bar
Launch a VPN
Connection
Status Text
Connection status for the currently-selected technology (for example, “Ready to Connect” or
“Connected”). This also usually includes the name of the current network. However, some
states (such as “No Device Detected”) are not network-specific.
Applications Button
Click the Applications button to display the Application Bar. Click again to hide it. The
Application Bar is used to quickly launch commonly used applications. See “The Application
Launcher” on page 71 for more information.
GPS Button
If your Mobile Broadband device contains a GPS receiver, you can click the GPS button to
display the GPS Bar. Click again to hide it. The GPS bar is used to view global positioning data
and to use location-based services. See “Using GPS” on page 83 for more information.
Note
This button will not be available if your Mobile Broadband device does not have GPS
capability. Currently, the Sprint SmartView software does not support the GPS
cababilities in phone handset devices used as modems. You will need a dedicated
data card for this function.
VPN Button
Click the VPN button to log into a Virtual Private Network (VPN). See “Virtual Private Networks
(VPNs)” on page 99 for more information.
20
The Classic Interface
User Interface
GPS Privacy
Indicator
Connection
Timer
Signal Strength
Indicator
GPS Privacy Indicator
This icon appears when a Mobile Broadband device that supports GPS has been attached.
When no such device is present, the icon does not appear.
If a red slash appears across this graphic, a device that supports GPS is present, but
disabled. This is also called “privacy mode,” because the device is not exchanging
information about your location with the network. To exit privacy mode and employ the
device for Location Services, just open the GPS Bar.
Connection Timer
This timer indicates how long you have been connected to the current network. The timer
only appears when you are currently connected to a network of this technology type.
Note
The Connection Timer can be turned off completely (hidden always) by removing the
check from the Display Connection Timer box on the Client Tab in the Settings
window (see page 131).
Signal Strength Indicator
This gauge shows the strength of the signal being broadcast from the currently-selected
network. Stronger signals tend to produce more reliable connections.
The Classic Interface
21
Mobile Broadband-Specific Items
Roaming
Indicator
RAS/NDIS
Indicator
Connect Using Button
Amount of Data Transferred
Connection Technology
In addition to the standard items, the Mobile Broadband Connections Interface contains the
following:
Roaming Indicator
On the Mobile Broadband Connections Interface, this triangular icon appears when the current
connection is off the Sprint network. Consult your wireless service plan for more information
about roaming.
RAS/NDIS Indicator
Indicates which software interface Sprint SmartView is using to communicate with your Mobile
Broadband device.
● NDIS allows more efficient communication with devices that support it. Network Driver
Interface Specification (NDIS) refers to the interface being used to access the network.
For Sprint SmartView, this is a Wireless Ethernet interface.
● RAS is supported by more devices. Remote Access Services (RAS) refers to any
combination of hardware and software to enable the remote access to tools or
information that typically reside on a network of IT devices. For Sprint SmartView, this
indicates the Service being used for the Modem link using Dial Up Networking.
Connect Using Button
This button is not available unless you are using a GSM Device (it’s normally hidden). Clicking
it produces a menu that allows you to select the Mobile Broadband Network Profile that you
would like to use to establish connections.
22
The Classic Interface
Amount of Data Transferred
)
These indicators only appear when you are currently connected to a Mobile Broadband
network.
Connection Technology Indicator
This indicates which Mobile Broadband data technology is used for the current connection.
The Classic Interface
23
User Interface
These values indicate the total amount of data which has been sent ( ) and received (
by Sprint SmartView over the current connection. The third value (which displays both
arrows) is simply the total for both directions.
WiFi-Specific Items
Networks Button
Data Transfer Rate
WiFi Protocol Indicator
Encryption
Indicator
In addition to the standard items, the WiFi Connections Interface contains the following:
Networks Button
Click it to open the list of all WiFi Networks detected by Sprint SmartView. See “Available WiFi
Networks (Classic Interface)” on page 52 for more information.
Data Transfer Rate
The first two values represent the rate at which data is currently being sent ( ) and received
( ) by Sprint SmartView over the WiFi connection. These indicators only appear when you are
currently connected to a WiFi network.
WiFi Protocol Indicator
This indicator displays the WiFi protocol used by a network you are currently connected to.
There are three different protocols:
● 802.11a - provides over the air transmission speeds of up to 54 Mbps in the 5 GHz
frequency band.
● 802.11b - provides over the air transmission speeds of up to 11 Mbps in the 2.4 GHz
frequency band.
● 802.22g - provides over the air transmission speeds of more than 20 Mbps in the 2.4
Ghz frequency band.
Encryption Indicator
This indicates whether the current WiFi connection uses encryption technologies to maintain
network security. If encryption is used, the type of encryption will be displayed here. If no
encryption is used, this indicator will not be displayed.
24
The Classic Interface
WiMAX-Specific Items
User Interface
CINR (dBm)
Received Signal
Strength (dBm)
Center
Frequency
Received Signal
Strength (graphic)
In addition to the standard items, the WiMAX Connections Interface contains the following:
CINR
Carrier to Interference + Noise Ratio. This is an indication of how strong the desired signal
is compared to any interfering signals and noise.
Received Signal Strength
The strength of the received signal is displayed as both a value in dBm and as the familiar
signal strength bar graphic.
Center Frequency
The center frequency used by your current WiMAX connection.
The Classic Interface
25
Controls for the Classic Main Window
In the classic interface, the buttons in the upper-right corner of the main window control the
appearance and location of the window.
Click this button to convert the window to a miniature toolbar version of itself
like the window below.
Click this button (which only appears on the mini toolbar version of the Main
Window) to restore the window to full size.
Click this button (which only appears on the mini toolbar version of the Main
Window) to display a menu that combines options from the File, Tools, and
the Help menus of the full-sized window.
Click this button to reduce the window to a button on the Task Bar at the
bottom of the screen.
Click this button to close the window.
26
The Classic Interface
Section 2D
The File Menu
Clicking File in the menu bar of Sprint SmartView's Main Window produces a short menu
with the following options:
● Enable Airplane Mode (new interface only) — Selecting this item disables all
adapters. An airplane icon will appear in the main window to indicate that airplane
mode has been engaged. Click this icon or select the menu item a second time to
return to normal operation.
● Exit — Exit the Sprint SmartView application.
The Tools Menu
Clicking Tools in the menu bar of Sprint SmartView's Main Window produces a menu with
the following options:
Note
WiFi-related items will not appear in this menu if you have disabled Sprint SmartView’s
WiFi Support. To re-enable WiFi functions, check the Use this as my default WiFi
management utility box on the Client Tab of the Settings window (see page 132).
● Profiles — Select this option to display the Network Profiles window (see page 105).
This window is used to create and edit network profiles. It is also used to set their
priority.
● Sprint WiFi Login — Select this item to open the Username and Password Logon
window. This window can be used to enter a single standard Username and
Password combination that will be used as a default for all WiFi and Dialup
connections. See page 29.
● WiFi Info — Select this item to open the WiFi Info window. This window displays
technical information about the WiFi Network you are connected to and your current
WiFi device. See “WiFi Network Info” on page 151.
● Mobile Info — Select this item to open the Mobile Info window. This window displays
technical information about the Mobile Network you are connected to and your
current Mobile Broadband device. See “The Mobile Info Window” on page 154.
● WiMAX Info — Select this item to open the WiMAX Info window. This window displays
technical information about the WiMAX network you are connected to and your
current WiMAX device. See “The WiMAX Info Window” on page 158.
Menus in the Main Window
27
User Interface
Menus in the Main Window
● Ethernet Info — Select this item to open the Ethernet Info window. This window displays
technical information about the Ethernet network you are connected to and your current
Ethernet device. See “The Ethernet Info Window” on page 162.
Note
This item only appears on versions of the Sprint SmartView software that
support Ethernet connections.
● Lock Device/Unlock Device — Select this option to lock and unlock your Mobile
Broadband device. See “Locking and Unlocking Your Mobile Broadband Device” on
page 35 for more information.
● Update Data Profile (IOTA) — Selecting this item instructs your Mobile Broadband device
to update its provisioning information so that it may properly use Sprint Data Services.
● Activate Device — Select this item to activate your Mobile Broadband device.
● Check for Application Updates Now — Selecting this item forces Sprint SmartView to
check for updates to its software and its databases immediately.
● Load Skin — Select this interface to open the Skin Browser window. This window allows
you to choose whether you would like to use the classic interface or the new interface.
● Settings — Select this item to open the Settings window. The Settings window allows you
to configure a number of personal preference features. This window is covered in detail in
Chapter 14, “Sprint SmartView Settings.”
The Help Menu
Clicking Help in the menu bar of the Sprint SmartView's Main Window produces a short menu
with the following options:
● Help — Opens Sprint SmartView’s Help System.
● Event History Manager — Select this option to display a list of the most recent Sprint
SmartView events (network connections, network disconnections, errors, etc.) See “Event
History Manager” on page 150 for more information.
● About Sprint SmartView — Select this option to display a window displaying version
information for the Sprint SmartView software. See page 165.
28
Menus in the Main Window
Section 2E
Selecting Sprint WiFi Login... from the Tools menu causes the Username and Password
Logon window to appear.
1. Enter your User Name in the Username box.
2. Enter your Password in the Password box.
3. Again, enter your Password in the Confirm Password box.
4. Choose the Save option that best suits your needs:
䡲 Save Nothing
䡲 Save Username only
䡲 Save Username and Password
5. Click OK to save your entries and close the window, or click Cancel to discard your
entries and close the window.
Username and Password Logon Window
29
User Interface
Username and Password Logon Window
30
Username and Password Logon Window
Section 3
Mobile Broadband
Connections
Section 3A
Manually Connecting to a Mobile Broadband Network
Before you begin, you will need the following:
● A CDMA or a GSM Mobile Broadband device that you will use to establish connections.
Windows device drivers for this device must be properly installed according to the
manufacturer's instructions and the device must be selected in the Hardware tab of
Sprint SmartView's Settings window.
● A valid Mobile Broadband User Account.
● A network profile configured to access the Sprint network (this is created for you
automatically when you connect a supported Mobile Broadband device).
Using the New Interface
To connect to a Mobile Broadband Network in Sprint SmartView's new user interface, follow
these steps:
1. Ensure that your Mobile Broadband device is properly configured and connected to your
computer. Sprint SmartView will begin searching for an available network. When Sprint
SmartView is ready, the Mobile button will display the Ready state (see “Connection State”
on page 16).
2. Click the Mobile button.
Note
32
If you are using a GSM Mobile Broadband device for international roaming,
clicking the arrow (
) beneath the Mobile button produces a menu listing all
GSM network profiles. You can establish a connection using any profile listed
simply by selecting it from the menu. The default (“Sprint”) profile, however, should
be used when connecting to any of Sprint’s roaming partners. See Section 5,
“International Roaming (GSM)” for more information about roaming internationally.
Manually Connecting to a Mobile Broadband Network
To connect to a Mobile Broadband Network in Sprint SmartView's classic user interface,
follow these steps:
1. Click the Mobile Broadband tab in the Sprint SmartView main window. If your device
is properly connected and configured, Sprint SmartView will begin searching for an
available network. When Sprint SmartView is ready, it will display “Ready to Connect.”
2. Click the Connect button.
Note
If you have a GSM Mobile Broadband device for international roaming and you
have more than one GSM network profile, a Connect Using button will appear
above the Connect button. Clicking this button produces a menu listing all
GSM network profiles. You can establish a connection using any profile listed
by selecting it form the menu and then clicking Connect. The default (“Sprint”)
profile, however, should be used when connecting to any of Sprint’s roaming
partners. See Section 5, “International Roaming (GSM)” for more information
about roaming internationally.
Manually Connecting to a Mobile Broadband Network
33
Mobile Broadband
Using the Classic Interface
Section 3B
Automatic Connection Upon Device Attachment
You can configure Sprint SmartView to automatically establish a connection whenever you
attach your Mobile Broadband device to your computer.
1. Open the Hardware tab of the Settings window.
2. Click the Modify button next to the Mobile Devices heading. The CDMA version of the
Device Properties window appears (see page 137).
3. Check the Auto Connect Mode box in the “Connection Type” section.
Note
This feature will behave slightly differently depending on whether RAS or NDIS is
selected in this section. If RAS is selected, auto connection will occur only if the
Sprint SmartView software is running. If NDIS is selected, auto connection will
occur even if Sprint SmartView is not running.
4. Click OK to exit the Device Property window.
5. Click OK to exit the Settings window.
Your Mobile Broadband device should now automatically establish a connection each time you
connect it to your computer.
Important
This is one of two auto connect features provided by the Sprint SmartView software.
This feature automatically establishes a connection when you attach a particular
Mobile Broadband device to your computer. It will automatically connect to the
highest priority network regardless of whether the profile for that network specifies
auto connection.
The other feature automatically establishes connections to individual networks based
on the configuration of the corresponding network profiles. This is controlled by the
Connection Options setting on the General page of the profile properties window.
The feature is enabled each time you start Sprint SmartView, but can be disabled by
establishing a connection manually. If you are using the new interface, the feature
can be re-enabled by clicking the Auto button in the main window.
34
Automatic Connection Upon Device Attachment
Locking and Unlocking Your Mobile Broadband Device
You can lock your Mobile Broadband device to prevent it from being used by unauthorized
individuals. A locked device cannot be used to establish a connection until it has been
unlocked.
Locking the Device
1. Select Lock Device from the Tools menu. The Enter Lock Code window appears.
2. Enter the current Lock Code in the space provided.
Note
The default lock code is the last four digits of the device’s phone number,
which can be found by selecting Mobile Info from the Tools menu (it’s the
second item under User Information on the Device tab).
3. Click OK to lock the device.
Unlocking the Device
1. Select Unlock Device from the Tools menu. The Enter Lock Code window appears.
2. Enter the current Lock Code in the space provided.
3. Click OK to unlock the device.
Locking and Unlocking Your Mobile Broadband Device
35
Mobile Broadband
Section 3C
36
Locking and Unlocking Your Mobile Broadband Device
Section 4
Using a Phone as a Modem
Section 4A
What You Need
To use a phone as a Mobile Broadband device, you will need the following:
● A Phone as Modem compatible handset. For a list of supported handsets, please visit
Sprint.com.
● You must have “Phone as Modem” enabled in your account. Contact Sprint Customer
care for an appropriate Phone as Modem plan.
Note
Phone as Modem access is not currently supported for Bluetooth devices.
Section 4B
Establishing Connections
To establish a connection using your phone as a modem, use the procedures described in
Section 3, “Mobile Broadband Connections.” However, the following phone-specific guidelines
apply:
● To connect your phone to your computer, attach one end of a USB cable to your phone
and the other end to one of your computer’s USB ports.
Note
Most handsets require that you enable wireless modem mode for your phone’s
USB interface. Please refer to your Quick Start Guide or Get Started Guide for
information on enabling this function.
● If you receive a connection-related error, looking at the phone’s screen may give you
additional information about the error that occurred. If error 76 appears on your device,
you do not have Phone as Modem enabled on your account. Contact Sprint Customer
Care for an appropriate Phone as Modem Plan.
38
What You Need
Section 5
International Roaming (GSM)
Section 5A
Overview
In most cases, you can connect to Sprint’s roaming partner networks around the world using
the same simple, one-click access employed for domestic connections.
Note
You will need a service plan that includes International Roaming.
Section 5B
Selecting CDMA or GSM on a Dual-Mode Device
If you have a dual-mode CDMA/GSM device, you must select the mode you want to use.
1. Select CDMA or GSM mode according to the instructions that came with your device.
2. Force Sprint SmartView to learn what type of device you’re using. This happens
automatically whenever you start the Sprint SmartView application. If Sprint SmartView is
already running, you can do any one of the following:
䡲 Connect the device to your computer (if not currently connected)
䡲 Disconnect and re-connect your device (if already connected)
䡲 Exit and restart the Sprint SmartView application.
Section 5C
Switching Between a CDMA Device and a GSM Device
If you have both a GSM device and a CDMA device attached to your computer, you can select
which device you would like to use by doing the following:
1. Open the Settings window by selecting the Settings option in the Tools menu.
2. Select the Hardware Tab.
3. Scan down the list until you locate the Mobile Devices heading. To the right of this
heading (in the Selected column) is a pull down menu. Select Manual from this menu
(this enables manual selection of your Mobile Broadband device).
4. Check the box next to the device you wish to use.
5. Click the OK button to exit the window.
40
Overview
Establishing an International Roaming Connection
Once you have attached a GSM Mobile Broadband device (or a dual-mode device in GSM
mode), the Sprint SmartView software will search for an available roaming network and
configure itself to connect to that network as needed. When it’s finished, the status text on
the Main Window will inform you that Sprint is ready to connect, just as it does for domestic
connections.
Just click the Mobile icon in the main window (new interface) or the Connect button (classic
interface), and you’re done.
Section 5E
Manually Selecting a GSM Roaming Network
If you wish to override Sprint SmartView’s choice of a network to connect to, you can do so
by following these steps:
1. Go to www.sprintpcs.com/common/popups/pop-gprsCarriers.html, where you’ll find a
list of Sprint’s roaming partners that provide data services.
2. Make note of the carriers that provide data services supported by your device in the
area to which you are traveling.
3. Connect your GSM Mobile Broadband device to your computer.
4. If the device is a dual mode device, make sure the device is in GSM mode.
5. Start the Sprint SmartView software.
6. Open the Settings window by selecting the Settings option in the Tools menu.
Establishing an International Roaming Connection
41
International Roaming
Section 5D
7. Select the Hardware tab.
8. Scan down the list of installed devices until you find the Mobile Devices heading. Click the
Modify button directly to the right of this heading. The GSM Device Properties window
appears.
9. Select Manual in the Network Selection box.
10. Click Scan. A list of all GSM Networks detected appears in the table.
11. Click to highlight the Operator Name or the Operator ID of the desired operator to select
the network you wish to connect to (use one of the operators you chose in step 2).
Note
In some cases, the same operator may provide multiple data services, all of
which look the same in this list (such as the “Orange” listing in the image on
the previous page). Unfortunately, there’s no easy way to tell them apart. The
only way to do so is to simply try connecting to one. If it’s not the one you
wanted, try another (the services will always appear in the same order in this
window).
12. Click OK to exit the window.
42
Manually Selecting a GSM Roaming Network
Creating a GSM Network Profile
Creating a GSM profile should rarely, if ever, be necessary. Whenever you connect a GSM
device, Sprint SmartView creates a GSM network profile for you automatically. The
automatically-generated profile can be used to connect to any of Sprint’s roaming partner
networks.
There are two types of manually-created GSM profiles:
● Sprint Profiles are just slightly customized profiles based on Sprint’s default GSM
profile. Such a profile inherits Sprint’s GSM connection settings, but allows you to
customize TCP/IP settings (see page 122) and General profile settings (see
page 127). At this time, Sprint doesn’t know of any specific situation in which this is
required. However, the capacity to create such a profile is provided just in case
Sprint’s Technical Support staff needs to solve some connection problem for you, by
helping you manually alter your connection settings.
● Custom Profiles are entirely new profiles, unrelated to the Sprint GSM profile.
Creating such a profile would be required if a non-Sprint SIM is placed in the device.
IMPORTANT
Sprint does NOT support the use of non-Sprint SIMs. If you choose to do
so, it is entirely your responsibility to obtain the correct connection
information from the provider of the SIM and enter it correctly into the
Network Profile Wizard.
Follow these steps to create a GSM network profile:
1. Select Profiles from the Tools menu. The Network Profiles window will now be
displayed.
2. Select Add New Profile from the Settings menu. A list of network profile types now
appears.
3. Select Mobile.
4. Click Add. The first page of the Add Profile Wizard appears. This page prompts to
choose one of the two profile types.
5. Select either Sprint or Create Custom Profile and then click the Next button. The
GPRS page of the New Profile Wizard appears (see page 118).
6. If you selected Sprint on the previous page, the correct settings for the GPRS page
will be pre-populated and you can’t change them here.
If you selected Create Custom Profile, enter the correct settings for connecting to the
desired GSM network.
7. Click the Next Button. The IP Settings page appears (see page 122).
8. The default selections in the IP Settings page are correct for most GSM networks. If,
however, this particular network requires a specific IP Address and/or DNS Server
Settings, you can specify them here.
Creating a GSM Network Profile
43
International Roaming
Section 5F
9. Click the Next button. The General page appears (see page 127).
10. The settings in the General page are largely personal preference (for example, do you
want to launch your browser upon successful connection?). Configure these as desired.
11. Click Finish.
Section 5G
International Technical Support
If you need technical support when roaming internationally, you can dial the following numbers
either from your Sprint phone or via land line.
● While in the United States:
Call 1-888-226-7212, option 2. (This will be a free call.)
● While traveling outside of the United States:
Call: +1-817-698-4199, option 2. (Access or connection fees may apply.)
Support Numbers for Specific Countries
The toll-free numbers below can also be used to contact Sprint Customer Support from a land
line phone in the following countries. Dial the desired number and choose Option 2.
●
●
●
●
●
●
●
●
●
●
44
Anguilla 1-888-226-7212
Barbados 1-888-226-7212
Cayman Islands 1-888-226-7212
China 00-1-800-713-0750
Dominica 1-888-226-7212
France 0800-903200
Germany 0800-180-0951
Italy 800-787-986
Trinidad & Tobago 1-800-207-7545
United Kingdom 0808-234-6616
International Technical Support
Section 6
WiMAX Connections
Section 6A
Manually Connecting to a WiMAX Network
Before you begin, you will need the following:
● A WiMAX device that you will use to establish connections. Windows device drivers for
this device must be properly installed according to the manufacturer's instructions and
the device must be selected in the Hardware tab of Sprint SmartView's Settings window.
● A valid WiMAX User Account.
● A WiMAX network profile for the network you wish to access.
Using the New Interface
To connect to a WiMAX network in Sprint SmartView's new user interface, follow these steps:
1. Ensure that your WiMAX device is properly configured and connected to your computer.
Sprint SmartView will begin searching for an available network. You can tell whether it is
ready to connect by watching the state fo the WiMAX button
䡲 When an available WiMAX network is detected the WiMAX button will display the
“Ready” state, proceed to step 2.
䡲 If no available WiMAX network is detected, the WiMAX button will remain in the “No
network available” state.
䡲 If you do not have a device that supports WiMAX attached to your computer, the
WiMAX button will not be displayed at all.
See “Connection State” on page 16 for more information on the states of the connection
control buttons.
2. Click the WiMAX button.
Note
If you have more than one WiMAX network profile, clicking the arrow (
)
beneath the WiMAX button produces a menu listing all WiMAX network profiles.
You can establish a connection using any profile listed simply by selecting it from
the menu.
Using the Classic Interface
To connect to a WiMAX network in Sprint SmartView's classic user interface, follow these steps:
1. Click the WiMAX tab in the Sprint SmartView main window. If your device is properly
connected and configured, Sprint SmartView will begin searching for an available
network. When Sprint SmartView is ready, it will display “Ready to Connect.”
2. Click the Connect button.
46
Manually Connecting to a WiMAX Network
Section 7
Connecting to WiFi Networks
Section 7A
Manually Connecting to a WiFi Network
Using the New Interface
Follow these steps to manually connect to a WiFi network in the new interface:
1. If you have not already done so, connect your WiFi device to your computer. If your device
is properly connected and configured, Sprint SmartView will begin searching for an
available network. When Sprint SmartView is ready, the WiFi button will display the Ready
state (see “Connection State” on page 16).
Tip
Hover over the WiFi button if you want to see details about the network Sprint
SmartView has selected.
2. To connect to the network Sprint SmartView has selected, click the WiFi button to begin
the connection process.
— or —
Click the arrow (
) beneath the WiFi button. This button produces a list of all available
WiFi network profiles. You can establish a connection using any profile listed simply by
selecting it from the list.
Using the Classic Interface
Follow these steps to manually connect to a WiFi network in the classic interface:
1. If you have not already done so, connect your WiFi device to your computer.
2. Click the WiFi tab in Sprint SmartView’s main window. If there are available WiFi networks,
Sprint SmartView will select a network to connect to and display its name.
3. To connect to the selected network, click Connect.
— or —
To connect to a different network, click the Networks button. This produces a list of all
available networks (see page 52). Select the network you want to connect to by clicking
the associated Connect button.
Note
48
A *closed* item in the networks list indicates the presence of one or more
closed networks. See “Accessing a Closed Network” on page 56 for more
information.
Manually Connecting to a WiFi Network
Once you have completed one of the above procedures, Sprint SmartView will attempt to
establish a connection to the selected network. You may see either one or both of the
following prompts during this process:
● If the network is encrypted, you will be prompted to enter an encryption key. If this is
the case and you know the required encryption key, enter it and click OK. If you don't
know the encryption key for an encrypted network, you must click Cancel and select
a different network. See “Introduction to WiFi Encryption” on page 57 for more
information on connecting to encrypted networks.
● When you connect to a WiFi network for the first time, Sprint SmartView may display
the New Network Options prompt (see page 50). Using this dialog box, you can
configure Sprint SmartView to automatically connect to a network in the future or to
prompt you when that network is available.
Manually Connecting to a WiFi Network
49
WiFi Connections
Prompts
Section 7B
Options for Connecting to a New Network
If Prompt me before saving network settings is selected in the Automatic Profile Creation
Settings window (see “Automatic Profile Creation Settings” on page 112), you will see the dialog
pictured below whenever you connect to a new WiFi Network for the first time. The option
selected specifies the type of profile that Sprint SmartView will create for this network. By
creating a profile automatically, Sprint SmartView makes it easier for you to connect to the same
network in the future.
You must choose one the following options:
Automatically connect to network in future
If this option is selected, the profile created will specify that Sprint SmartView should
automatically establish a connection to this network whenever it is detected.
Note
When multiple networks that have been configured for auto-connection are
detected, Sprint SmartView will choose which network to connect to based on the
ranking of profiles in the Network Profiles window. (See “Network Profile Priority”
on page 105 for more information.)
Prompt me before connecting to this network
If this option is selected, the profile created will specify that Sprint SmartView should offer to
connect to this network whenever this network is detected.
Save settings for manual connections
If this option is selected, the profile created will save the settings you used to connect to this
network. This allows the Sprint SmartView to automate the details of establishing a connection
to this network. However, you must still initiate connections to this network manually by
selecting the network and then clicking the Connect button.
50
Options for Connecting to a New Network
Choosing this option will allow you to connect to the network this time, but will not save any
parameters for future connections (no profile will be created).
Options for Connecting to a New Network
51
WiFi Connections
Do not save settings
Section 7C
Available WiFi Networks (Classic Interface)
If you are using Sprint SmartView’s classic interface, clicking the Networks button in the WiFi
Main Window opens the list of all WiFi networks that are detected by Sprint SmartView.
● Click Rescan to update the list
● Click Reset to clear the list
● Click a Connect button or double-click on a network to establish a connection.
The information displayed for each network will include at least the following items.
Standard Columns
Network
This is the Network Signal Set IDentifier (SSID). Essentially, this is just a name that is broadcast
by a WiFi Access Point to identify the network.
If you see a *closed* item in this column, this indicates the presence of one or more closed
networks. Connecting to such a network requires the creation of a profile for that network. See
“Accessing a Closed Network” on page 56 for more information.
Signal Strength
A gauge showing the strength of the signal being broadcast from each network. Stronger
signals tend to produce more reliable connections.
Preferred
An icon is displayed in this column for any WiFi network that is currently listed in the Network
Profiles window. This includes network profiles that have been pre-defined by Sprint, WiFi
networks for which you have created profiles and WiFi networks for which a profile has been
created automatically (see “Options for Connecting to a New Network” on page 50 for more
about Automatic Profile Creation).
52
Available WiFi Networks (Classic Interface)
Networks that are encrypted will have the
icon in this column. The accompanying text
indicates the encryption method. See “Introduction to WiFi Encryption” on page 57 for
instructions on connecting to encrypted networks.
Mode
This column displays two possible entries:
This network is in infrastructure mode. You will be connecting to a network
through a dedicated wireless Access Point.
This network is in ad hoc mode. You will be connecting directly to another
computer through its wireless Network Interface Card.
Connect
This column provides connection/disconnection buttons for each available network
Available WiFi Networks (Classic Interface)
53
WiFi Connections
Encryption
Display Options
Right-clicking in the WiFi Networks List produces a menu that
controls display options for the list.
All of the items in the top section of this menu correspond to
columns in the list of WiFi networks. In addition to the standard
columns, several extended information columns are available (see
page 55 for definitions of the extended information columns).
Checked items will be displayed. Unchecked items will not be
displayed. Select any item in this section to add or remove the
accompanying check mark.
The remaining items in the menu are described below.
Show Closed Networks
When this item is checked, Sprint SmartView will indicate that one or more closed networks are
present by displaying the word *closed* in the WiFi Networks List. Removing the check mark
from this item will suppress the indication (*closed* will no longer appear when closed
networks are detected).
Consolidate Networks
Since two or more hotspots that are broadcasting the same network name are almost certainly
providing access to the same network, Sprint SmartView normally only lists one hotspot (the
one with the strongest signal) for any given network name. If you would prefer that all hotspots
that broadcast the same network name are listed individually, remove the check mark from this
item.
Reset Columns
Select this item to restore all the check marks in the top section of this menu to their default
states.
Show All Columns
Select this item to check all items in the top section of this menu.
Hide All Columns
Select this item to uncheck all items in the top section of this menu.
54
Available WiFi Networks (Classic Interface)
The list of available WiFi Networks shows only a few informational columns by default. The
following additional columns can be added to the display by selecting them from a menu
that appears when you right click on the list.
BSSID
This is the MAC Address of the Access Point’s Wireless Network Interface Card.
Channel
The channel on which the Wireless Network is broadcasting.
AP Vendor
The manufacturer of the Wireless Access Point.
Beacon Period
Wireless Access Points periodically broadcast a packet called a “beacon” that helps to
synchronize communications with connected systems. The number in this column
indicates how often (in milliseconds) the beacon is transmitted.
Supported Rates
A list of all the transmission rates supported by this network.
Time First Seen
The time of day when Sprint SmartView first detected this network. Note that this value
represents the current session only. It will be reset when you restart Sprint SmartView.
Time Last Seen
The time of day when Sprint SmartView last detected this network.
Available WiFi Networks (Classic Interface)
55
WiFi Connections
Extended Information Columns
Section 7D
Accessing a Closed Network
To access a closed network with Sprint SmartView, you must set up a network profile for that
network. Follow these steps:
1. Select Profiles from the Tools menu. The Network Profiles window will now be displayed.
2. Select Add New Profile from the Settings menu. A list of network profile types now
appears.
3. Select WiFi.
4. Click Add. The first page of properties for the new profile appears.
5. Enter the name of the network you want to add in the SSID field. The Network Name is
case-sensitive and must be entered exactly as provided by the network administrator.
6. Check This is a non-broadcasted network (Closed) to identify this as a closed network.
7. Fill out the remaining fields on this page as instructed by the network administrator.
8. Click Next to continue to the General page.
9. Configure the fields on the General page as desired.
10. Click Finish to exit.
56
Accessing a Closed Network
Introduction to WiFi Encryption
Unlike a wired local network, a wireless network cannot easily be protected from potential
intruders by physical barriers such as walls. Since radio signals travel through physical
objects, a potential intruder merely needs to listen with the right equipment to see the traffic
traveling across a wireless network. For this reason, public wireless networks often employ
encryption to protect their users.
To access an encrypted network you will need the Encryption Key used by the network you
wish to access.
Encryption Keys
An encryption key is a code key used to encrypt data exchanged between an encrypted
network and Sprint SmartView. You cannot exchange data with an encrypted network
without having the appropriate encryption key.
There are two ways to obtain an encryption key:
● Obtain a key from the administrator of the WiFi network you are trying to access.
● Configure 802.1x Authentication according to the instructions of the network's
administrator. A key will be provided automatically as part of the login process.
802.1x Authentication
802.1x is a protocol that specifies the method Sprint SmartView will use to obtain an
encryption key during the WiFi login process. It is really just a standard framework that
specifies a second protocol, called an “EAP Type” (Extended Access Protocol), to
accomplish most of its work. Therefore, when attempting to access a network that requires
802.1x Authentication, you will need to correctly specify the EAP used and configure the
options for that EAP. Consult the administrator of the WiFi network you are trying to access
for the correct settings.
Because it requires a certain amount of infrastructure, 802.1x is typically used in office and
enterprise environments.
What Does “PSK” Stand For?
PSK stands for “Pre-Shared Key.” it simply means that your encryption key has to be
entered manually rather than obtained automatically using 802.1x. Because of their
simplicity, PSK methods are the typical choice for home and small office environments.
Introduction to WiFi Encryption
57
WiFi Connections
Section 7E
Wired Equivalent Privacy (WEP)
WEP was the standard encryption technology that was used in the early days of WiFi networks.
More secure methods, such as WPA have since emerged, but WEP remains an extremely
popular choice for encrypted networks. There are two variants of WEP:
● WEP Open: This is by far the most commonly-used version of WEP. Networks that use
this variant don't bother to verify that you have the correct encryption key before allowing
you to connect. After all, if you don't have the connect encryption key, you won't be able
to communicate with the network anyway.
● WEP Shared: This variant forces you to prove you have the correct encryption key before
it allows you to connect. It does this by sending out some sample text for Sprint
SmartView to encrypt. If the result that the network gets back is what it expected, then it
allows you to connect. Ironically, this is somewhat less secure than WEP Open because
the verification process used gives potential intruders a large hint about the contents of
the encryption key.
WiFi Protected Access (WPA and WPA2)
WiFi Protected Access (WPA) is a significant improvement to WiFi data security for both
enterprises and home users. It was developed when an industry trade group known as the WiFi
Alliance became concerned that the security in the existing WEP Standard was insufficient.
They quickly issued an interim standard that would address most of their concerns while they
developed a more complete final standard. The interim standard would become known as
WPA, while the final standard would be termed WPA2.
Because 802.1x is a required component of WPA, both WPA and WPA2 provide an upgrade
path for enterprises that allows them to preserve existing investments in 802.1x/EAP
Authentication capabilities. In addition, home users can take advantage of a Pre-Shared Key
mode in WPA and WPA2, which allows the encryption and network protection capabilities to
function on a home network as well.
To use WPA, you will need a WPA-compliant WiFi device.
What are TKIP and AES?
Temporal Key Integrity Protocol (TKIP) and Advanced Encryption Standard (AES) are different
encryption protocols that can be used with WPA. TKIP is the method that was called for in the
original WPA Specification. AES, which is even more secure, was added as an alternate method
to later versions of the specification. So, if the network uses WPA, but doesn't specify which of
these it uses, TKIP is the most likely of these to be supported by the network.
58
Introduction to WiFi Encryption
Accessing an Encrypted Network
The steps required to connect to an encrypted WiFi network are the same as those required
to connect to a non-encrypted WiFi network — until you click Connect. When you click
Connect, the software will display a dialog that prompts you to enter a network encryption
key. To proceed, you must do one of the following:
● Enter a network encryption key obtained from the network administrator.
● Configure 802.1x Authentication as instructed by the network administrator.
When you are finished, click the Connect button on the prompt dialog to proceed.
Tip
You can create a profile containing the appropriate encryption information to avoid
having to manually having to enter an encryption key each time you connect. See
“Creating a Profile for a WiFi Network” on page 107 for more information.
Accessing an Encrypted Network
59
WiFi Connections
Section 7F
Section 7G
WiFi Location Finder
Location Finder is an application that makes it easy to find nearby WiFi Access Points that are
provided by Sprint’s partner networks. Sprint SmartView automates the process of connecting
to these networks to make establishing connections as simple as possible.
To access Location Finder from the new interface:
Select WiFi Location Finder from the Application Launch Menu.
䊳
To access Location Finder from the classic interface:
Click
䊳
in the Application Bar.
To search for Access Points:
1. In the upper-left corner of the Location Finder window, select the country in which you
wish to search.
2. You can narrow your search to a specific area by filling in more of the fields in the left
column. For some countries, a map will appear on the right that allows selecting a specific
region or city by clicking on it.
3. Click the Search button. Location Finder will display a list of found locations organized by
location type.
4. Select the Access Point you wish to use from the displayed options.
Tip
60
Clicking on any Access Point will display a short informational message about that
location.
WiFi Location Finder
Section 8
Dialup Connections
Section 8A
About Dialup on the Sprint SmartView Software
Traditional Dialup access via modem is supported only on selected versions of the Sprint
SmartView software. If you are using Sprint SmartView’s new interface, support for dialup will be
indicated by the appearance of the Dialup icon in the main window. Additionally, Analog Dialup Devices and ISDN Devices headings will appear in the Hardware tab of the Settings
window.
Section 8B
Manually Connecting to a Dialup Network
Using the New Interface
1. If you have not already done so, enter your user ID and password for the dialup
connection in the User Name and Password Logon window.
2. If your modem is not already connected to your computer, connect it now. When your
modem is ready, the Dial-up button will display the Ready state (see “Connection State”
on page 16). If you have at least one dialup network profile, Sprint SmartView will select a
profile to use for connection.
Tip
Hover over the Dial-up button if you want to see details about the network profile
Sprint SmartView has selected.
3. Specify the number to dial by doing one of the following:
䡲 Click the Dial-up button to connect using the dialup profile that Sprint SmartView
selected.
䡲 Click the arrow (
) beneath on the Dial-up button. This produces a list of all
available dialup network profiles. You can establish a connection using any profile
listed simply by selecting it from the menu.
䡲 Establishing a connection using a number to dial not found in any current dialup
network profile usually requires creating a new dialup network profile. However, if you
do not yet have any dialup network profiles, you can just click the Dial-Up button. This
opens the Please enter a number window, which allows you to enter the desired
connection information.
62
About Dialup on the Sprint SmartView Software
Since the classic interface does not have a Dialup tab in the main window, Dialup
connections must be established in the Network Profiles window. Follow these steps:
1. Open the Network Profiles window by selecting Profiles from the Tools menu.
2. Select the dialup network profile containing the number that your modem should dial
for this connection.
If you do not yet have a profile containing the correct number, you must create one
and select it now.
3. Click the Connect button.
Manually Connecting to a Dialup Network
63
Dialup Connections
Using the Classic Interface
Section 8C
Entering a Number to Dial
If you click the Dial-up button in the main window, without having any dialup network profiles
defined, the Please enter a number window appears. This window allows you to enter the
telephone number that your modem should dial in order to establish a dialup connection.
Follow these steps to enter the appropriate number:
1. By default access telephone numbers are assumed to be local (i.e. you do not need to
dial an Area Code or other prefix prior to the number itself). If this number requires that
you dial the Area Code or you need to dial a special prefix prior to dialing this number,
check the Use dial properties box and then click the Dial Properties button to configure
the appropriate settings.
2. If the Area Code must be dialed before this number, enter it now.
3. Enter the local portion of the number to be dialed (the portion that follows the area code)
in the space marked Phone number.
4. Select the Country in which the number to be dialed is located.
5. If you wish to use an modem for this connection, select “Analog” in the Connection Type
menu. If you wish to use an ISDN terminal adapter (for use on ISDN phone lines), select
“ISDN.”
64
Entering a Number to Dial
Dial Properties
This window appears when you click the Dial Properties button in either of the following
locations.
● The Dialup page of the Profile Properties window/New Profile Wizard.
● The Please enter a number window.
The window allows you to configure the formatting of telephone numbers to be dialed by
your modem.
The following fields are included in this window:
Location same as selected number
Check this box if you are dialing from the same Area Code and country as the number you
are dialing.
I am in
Select the country that you will be dialing from.
My Area Code is
Enter the Area Code you will be dialing from.
Dial Properties
65
Dialup Connections
Section 8D
Area Code rule
Specify whether the number to be dialed should be formatted as a local call, as a long distance
call or as an international call.
To access an outside line, I dial
If you have to dial an additional code to access an outside line, enter that code here. When
such a number is used, it is typically either 9 or 8.
To disable call waiting, I dial
Call waiting can disrupt modem communications. If you have a call waiting feature on the line
from which you are dialing, it is recommended that it be disabled during modem
communications. The modem can handle this automatically by dialing the correct disable code
(which disables call waiting for the duration of the current call only). To allow the modem to do
this, enter the correct call waiting disable code here (check with your telephone service provider
for the correct code).
I dial using
Select the type of dialing tone for the phone system you are using. Most phone systems use
tone-dialing. Pulse dialing (also known as rotary dialing), is still in use on older phone systems.
My calling card
If you would like to use a calling card when dialing this number, Check the Use my call card
box. Then, select the calling card you wish to use from the list below.
Note
66
If your calling card does not yet appear in this list, you can add it by clicking the Add
New button and then entering information about your card in the form that appears.
Dial Properties
Section 9
Ethernet Connections
Section 9A
About Ethernet on the Sprint SmartView Software
Ethernet is the most common method that computers use to establish wired (non-wireless)
connections to networks. Perhaps you just know it as the network port on the back of your
computer or as the cable (attached to that port) that leads to your local network at work. At
home, you may know it as the line that attaches your computer to a cable modem or a DSL
modem.
Although Microsoft Windows connects to Ethernet networks automatically when you attach an
Ethernet network cable to your computer, the Sprint SmartView software can detect when such
a connection occurs and (if desired) shut down its own connections in response.
Additionally, some versions of the Sprint SmartView software provide enhanced functionality for
managing Ethernet connections. The enhancements provided include the ability to do the
following:
● manually disconnect from an Ethernet network and reconnect to it without detaching the
cable from your computer.
● automatically launch selected applications when you successfully establish an Ethernet
connection.
● automatically log into a VPN when you sucessfully establish an Ethernet connection
● specify the priority of individual Ethernet networks in the Network Profiles window.
If you are using Sprint SmartView’s new interface, support for enhanced Ethernet management
will be indicated by the appearance of the Ethernet icon in the main window. Additionally, an
Ethernet Devices heading will appear in the Hardware tab of the Settings window.
68
About Ethernet on the Sprint SmartView Software
Manually Connecting to an Ethernet Network
Manual connections to Ethernet networks can be established only on versions of the Sprint
SmartView software with enhanced Ethernet functionality.
Using the New Interface
Follow these steps to establish a connection to an Ethernet network:
1. Connect the Ethernet port on your computer to a cable belonging to the network to
which you wish to connect. Sprint SmartView will search for an Ethernet network
profile that matches the network you attached. When it is finished, the Ethernet button
in Sprint SmartView’s main window will display the Ready state (see “Connection
State” on page 16).
Note
Hover over the Ethernet button if you want to see details about the network
profile that Sprint SmartView has selected.
2. Do one of the following to connect
䡲 Click the Ethernet button to connect using the Ethernet network profile that Sprint
SmartView selected.
䡲 Click the arrow (
) beneath the Ethernet button. This produces a list of all
Ethernet network profiles that match the attached network. You can establish a
connection using any profile listed simply by selecting it from the menu.
Using the Classic Interface
Since the classic interface does not have an Ethernet tab in the main window, manually
establishing an Ethernet connection can only be carried out in the Network Profiles
window. Follow these steps:
1. Connect the Ethernet port on your computer to a cable belonging to the network to
which you wish to connect.
2. Open the Network Profiles window by selecting Profiles from the Tools menu.
3. Select a network profile that matches the Ethernet network you just attached.
If you do not yet have a profile that matches this network, you must create one and
select it now.
4. Click the Connect button.
Manually Connecting to an Ethernet Network
69
Ethernet Connections
Section 9B
70
Manually Connecting to an Ethernet Network
Section 10
The Application Launcher
Section 10A
Launching External Applications
Both the new user interface and the classic user interface of the Sprint SmartView software
have the ability to quickly launch commonly-used applications.
In the new user interface, the application launch menu
is a drop-down list of applications that appears in the
lower left corner of Sprint SmartView's main window.
Select an application from this menu to launch the
application.
In the classic interface, the application bar is a row of icons that appears beneath the main
window when you click Applications. Clicking an icon on this bar will launch the application
associated with that icon, and clicking the same icon again will close the application.
Note
In the classic interface, active icons (the ones you have clicked) are displayed in color.
Inactive icons are displayed in black and white.
In either version of the interface, the following applications are listed by default:
Coverage Maps. Opens your browser to a Web site containing Mobile Broadband
network coverage information.
Connection Speed. Tests and displays your Mobile Broadband connection
speed.
Support. Connects to online support for your Mobile Broadband device.
Account. Gives you access to your Sprint account and allows you to check usage
data.
Location Finder. Opens the Location Finder. See “WiFi Location Finder” on
page 60 for more information.
Digital Lounge. Links you to the Digital Lounge.
You can add additional icons to the Application Bar and the Application Menu using the App
Launcher tab in the Settings window. See “Adding an Application” on page 74 for more
information.
72
Launching External Applications
The App Launcher Tab
The App Launcher tab in the Settings window is used to specify which applications should
appear in the Application Launch Menu and the Application Bar. The settings here also
control launch-related details such as launch delays and Sprint SmartView’s response
when a launched application is shut down.
Opening the App Launcher Tab
䊳
Select Tools > Settings, and then click the App Launcher tab.
The App Launcher Tab
73
The Application Launcher
Section 10B
Section 10C
Adding an Application
Follow these steps to add an application to the list in the App Launcher settings tab:
1. On the App Launcher tab, click Add. The Application Configuration window (see page
79) appears.
2. Enter the name of the application that you are adding in the Profile Name box. The name
entered here will be displayed in the App Launcher tab.
3. Click the Browse button next to the box marked File.
4. Select the file you wish to add to the list and then click OK.
5. If the application requires any additional parameters to be entered on the command line
when it is launched, you can enter them in the Parameters box.
6. If you want to use an icon other than the application’s default icon, click the Browse
button next to the box marked Icon. You may select either an icon (.ico) file or an
executable (.exe) file. When you are finished selecting the file, click OK to return to the
Application Configuration window.
Note
Executable files may contain multiple icons. By default, Sprint SmartView will
select the application's primary icon. Ordinarily, this means that you don’t have
to change the value in the Icon Index box. However, if you choose a different
icon file in step 6 and that file is an executable (.exe) file, you must enter the
index of the icon you wish to use. For example, if you want to use the first icon
in the file, enter the number “1.”
7. If you are using Sprint SmartView's classic interface, specify where in the Application Bar
you want this icon to appear by selecting a number in the Toolbar Position box.
8. Click OK.
74
Adding an Application
Editing the Settings for a Launched Application
The parameters used to launch an application are found in two locations: the Application
Configuration window and the Monitor Details window.
To change settings in the Application Configuration window:
1. In the App Launcher tab of the Settings window, select the application whose
parameters you wish to edit.
2. Click Edit. The Application Configuration window appears.
3. Make any desired changes. (See page 79 for descriptions of the individual
parameters.)
4. Click OK when you are finished.
To change settings in the Monitor Details window:
button corresponding to the application
1. In the App Launcher tab, click the
whose parameters you wish to edit. The Monitor Details window appears.
2. Make any desired changes. (Descriptions for the parameters in this window start on
page 81.)
3. Click OK when you are finished.
Note
You cannot edit the parameters for the applications added to this list by Sprint.
Editing the Settings for a Launched Application
75
The Application Launcher
Section 10D
Section 10E
Launching an Application Automatically
Applications can be automatically launched when you connect to particular network profiles.
Follow these steps to configure automatic application launching:
1. Ensure that the application you wish to launch appears in the list on the App Launcher
settings tab (see “Adding an Application” on page 74).
2. In the App Launcher tab, click the
button next to the application that you wish
to autolaunch. The Monitor Details window appears (see page 81).
3. If you want to be prompted before the application is launched automatically, select
“Prompt” in the Launch options box. Otherwise, select “Auto.”
4. If you don’t want the application to launch immediately upon making a connection, enter a
time delay (in seconds) in the Launch Delay box.
Note
This is only necessary if the application is not functioning correctly because it
is being launched too quickly after a connection is established. Applications
that must run over a VPN connection are the most likely to require such a
delay because your VPN Client software may take some time to launch and
log into a VPN.
5. Click OK to exit the Monitor Details window.
6. Click OK to exit the Settings window.
7. Select Tools > Profiles from the menu bar in the main window.
8. Select the profile with which you wish to launch the applications you specified earlier.
9. Click the Edit button. The Profile Properties window appears.
10. On the General tab, check Enable Application Launcher.
11. Click OK to exit the Profile Properties window.
Special Cases
Internet Explorer and your VPN Client software are special cases. Although you can add either
Internet Explorer or a VPN Client to the list of launched applications here, it is not the easiest or
the most flexible way to launch these applications.
● Each network profile has a dedicated setting that specifies whether Internet Explorer
should be launched upon successful connection. See “Profile Properties: General” on
page 127 for more information.
● Sprint SmartView includes a dedicated interface for configuring and launching VPN
Clients. You must use this interface if you wish to take advantage of the enhanced VPN
functions provided by the Sprint SmartView software. See “Automatically Launching a
VPN Connection” on page 102 for more information.
76
Launching an Application Automatically
Changing the Order in Which Applications are Launched
The order in which applications are launched is controlled by the amount of launch delay
specified in the Monitor Details window. Applications with a greater delay will be launched
later than applications with a smaller delay. Follow these steps to change the launch delay:
1. In the App Launcher tab, click the
button next to the application whose
launch order you wish to change. The Monitor Details window appears (see page 81).
2. Increase or decrease the Launch Delay to make the application launch sooner or later
than other applications.
Note
If Launch Delay is already set to 0 and you want this application to launch sooner
than other applications, it is necessary to increase the Launch Delay setting of
the other applications.
3. Click OK to exit the Monitor Details window.
Section 10G
Stopping an Application from Being Launched
Do one of the following to prevent an application from launching automatically when you
connect to an associated network profile:
● Remove the application from the list displayed in the App Launcher tab of the
Settings window. To do this, select the application you want to remove and then click
Remove. Note that this also removes the application from the Application Bar (classic
interface) and the Application Launch Menu (new interface).
● Configure the application for manual launch only by clicking the
button
corresponding to the application on the App Launcher tab and then selecting
Manual in the Launch Options list.
● Prevent all applications from being launched with a particular network profile by
unchecking the Enable Application Launcher box on the General tab of the Profile
Properties window.
Note
All of these options are available for applications that you have added. However, only
the last option is available for applications Sprint has added to the App. Launcher tab.
Changing the Order in Which Applications are Launched
77
The Application Launcher
Section 10F
Section 10H
Monitoring Launched Applications
Sprint SmartView can be configured to respond when one of the applications listed in the App
Launcher settings tab is shut down, for example, by shutting down your connection or by
restarting the application.
Follow these steps to enable the monitoring of a specific application:
1. Ensure that the application you wish to monitor appears in the list in the App Launcher
settings tab (see “Adding an Application” on page 74).
2. In the App Launcher tab, click the
button next to the application that you wish
to launch automatically. The Monitor Details window appears (see page 81).
3. In the Monitor Action list, select what Sprint SmartView should do if the application shuts
down. Possibilities include:
䡲 Manual (take no action).
䡲 Disconnect from your current wireless connection.
䡲 Restart the application that was shut down.
䡲 Prompt you to select an appropriate response.
4. Click OK to return to the App Launcher tab.
78
Monitoring Launched Applications
The Application Configuration Window
This window allows you to select an application to be added to the list of launched
applications in the App Launcher settings tab and/or edit the parameters Sprint SmartView
uses to launch that application.
Profile Name
This is the name that will be displayed for this application in the App Launcher tab of the
Settings window.
File / Browse
To select the application to be launched, do one of the following:
● Click Browse, locate the file you want to launch and then click OK.
● Type the complete path and filename of the file you wish to launch in the File box.
Note
Specifying a file automatically fills in the Icon Index and Icon fields below.
Parameters
If you wish to specify any command line parameters to use when launching this file, you
may enter them in this box. Most applications do not require such parameters to launch, but
some may use them to configure particular options. See the documentation for the
application you wish to launch for more information about command line parameters that
the application supports.
The Application Configuration Window
79
The Application Launcher
Section 10I
Test
Click this button if you wish to verify that the application launches correctly. Sprint SmartView
will attempt to launch the software with the configuration you have specified.
Icon Index
Since executable (.exe) files can contain multiple icons, this field can be used to specify which
icon in such a file to use.
Note
This is automatically populated when an executable file is selected above.
Toolbar Position
If you are using Sprint SmartView's classic interface, the number here indicates the position in
which this icon will appear on the Application Bar. The higher the number, the further to the
right it will appear.
Icon / Browse
By default, Sprint SmartView will use the primary icon from the executable file selected above.
To select an icon from a different file, do one of the following:
● Click Browse, locate the file that contains the icon you wish to use and then click the OK
button.
● Type the complete path and filename of the file containing the icon you wish to use in the
Icon box.
Toolbar Tooltip
If you are using Sprint SmartView's classic interface, you may enter the text for the tooltip that
will appear when you hover over this application’s icon in the Application Bar.
80
The Application Configuration Window
The Monitor Details Window
The Monitor Details window allows you to specify whether a given application listed in the
App Launcher tab will be launched automatically when you connect and what actions
Sprint SmartView should take when that application is shut down.
Launch options
This setting determines whether an application should be launched automatically when you
successfully establish a connection using certain profiles. (See “Launching an Application
Automatically” on page 76 for more information.)
● Manual — The application will not be launched automatically.
● Prompt — Sprint SmartView will prompt you before launching the application.
● Auto — The application will be launched automatically (without prompting you).
Launch Delay (sec)
If Launch options is set to Auto, Sprint SmartView will wait the number of seconds specified
here before launching the application. The delay period begins immediately after a
successful connection is made.
Note
In most cases, a delay is not necessary. It is only needed when launching an
application too quickly causes a problem.
Monitor Application
Check this box if you want Sprint SmartView to monitor this application and to take a
specified action when the application is shut down.
The Monitor Details Window
81
The Application Launcher
Section 10J
Monitor Action
If Monitor Action is checked, this field specifies what Sprint SmartView should do when it
detects that this application has been shut down.
●
●
●
●
Manual — Sprint SmartView will not respond to the application being shut down.
Prompt — Sprint SmartView will prompt you for a course of action.
Restart — Sprint SmartView will restart the application.
Disconnect — Sprint SmartView will shut down your current connection.
Monitor Cycle (sec)
Determines how often Sprint SmartView should check to see if the application is still running.
82
The Monitor Details Window
Section 11
Using GPS
Section 11A
Requirements for GPS Service
You will need the following to access GPS services with the Sprint SmartView software:
● You must be using a Sprint Mobile Broadband data card containing a GPS receiver. GPS
receivers in mobile phones are not currently supported.
● You must have a valid Sprint Mobile Broadband subscription.
● You must agree to the privacy agreements that appear when you attempt to access
Sprint SmartView’s GPS functions.
● GPS must be enabled. See “Enabling and Disabling GPS” on page 86 for more
information.
● Some additional configuration may be required in order to use third-party GPS software.
See “Working With Third-Party GPS Applications” on page 93 for more information.
However, GPS services will not be available if any of the following are true:
● Your Mobile Broadband device only supports CDMA EVDO mode.
● You are using a dual-mode CDMA/WiMAX Mobile Broadband device and that device is
currently connected to a WiMAX network.
● You are currently indoors. GPS receivers must be able to lock onto the global positioning
satellites to accurately determine position. The number of obstructions present indoors
often makes accurate position determination impossible.
Section 11B
Mobile-Originated vs. Network-Originated GPS
GPS queries can be originated either by your Mobile Broadband device or by the Sprint
network:
● Mobile-originated queries are generated when you use software on your computer or on
your Mobile Broadband device to retrieve location data. Applications in this class include
any mapping and navigation software that can be installed on your computer.
● Network-originated queries are generated when the Sprint network needs to locate your
device. This is the method that is used when your device needs to be located in an
emergency. However, it is also possible for applications to use this method to obtain the
position of your device from the Sprint location server.
84
Requirements for GPS Service
Since Network-originated queries are initiated by the network rather than by you, no
additional configuration is needed to use this feature. However, if you are not comfortable
with Sprint being able to track your device’s location, you can enable “privacy mode” to
block network-originated GPS queries. Under privacy mode, both mobile-originated and
network-originated queries are disabled. So, when you are not actively using GPS, you can
disable it if you wish to avoid the possibility of being tracked (see “Enabling and Disabling
GPS” on page 86 for instructions).
At any given time, you can determine whether privacy mode is on by looking at the Privacy
Indicator icon near the upper right corner of the main user interface. It has three states:
Privacy on/GPS disabled. You cannot be tracked using GPS, nor can you use other
GPS functions.
Privacy off/GPS enabled. GPS is currently enabled and the network can use it to
locate you.
(no icon)
No GPS device (Privacy on). The privacy icon does not appear if no GPS-capable
Mobile Broadband device is currently attached to your computer. It also does not
appear if you have checked Disable GPS on Device on the Location/GPS settings
tab. In either of these cases, GPS is disabled for the entire Sprint SmartView
application.
Mobile-Originated Service Modes
There are two modes of mobile-originated GPS service. Some devices support only one
mode; others support both.
● Basic — the default mode of all GPS-capable Mobile Broadband devices. In this
mode, the Sprint network helps the device to obtain its initial fix on GPS satellites.
This has the effect of allowing the device to obtain its initial position reading
somewhat faster than in stand-alone mode. However, this mode requires access to
the Sprint network. When the Sprint network is not available, Sprint SmartView will
offer to switch to Standalone mode (if your device supports it).
● Standalone — in this mode, your Mobile Broadband device acts as a completely
standalone GPS receiver. It does not query the Sprint network for location data. This
has the advantage of being available when you are roaming, but it may take longer to
obtain initial position data from the device.
Note
If your device supports both modes, you can specify which mode will be used by
default using the GPS Mode setting on the Location/GPS tab of the Settings
window.
Mobile-Originated vs. Network-Originated GPS
85
Using GPS
Privacy Concerns for Network-Originated GPS
Section 11C
Enabling and Disabling GPS
Using the GPS receiver in your Mobile Broadband device requires that you enable GPS in the
Sprint SmartView application. Using external third-party GPS applications requires that you
enable NMEA.
Enabling GPS and NMEA in the New Interface
If you are using the new interface, clicking the GPS icon in the main window cycles though the
three states shown below:
GPS and NMEA disabled. In this state, GPS data is not received by the Sprint
SmartView application.
(gray)
(yellow)
GPS enabled/NMEA disabled. In this state, GPS data is received by the Sprint
SmartView application, but the received data is not shared with third-party GPS
applications.
GPS and NMEA enabled. In this state, GPS data is received by the Sprint
SmartView application and data is shared with third-party GPS applications.
(white)
Additionally, GPS will be enabled automatically if you initiate a search using the GPS Search
Menu. Both GPS and NMEA will be enabled automatically if you attempt to launch an
application using the GPS Applications Menu.
Enabling GPS and NMEA in the Classic Interface
If you are using the classic interface, you can enable GPS by opening the GPS Bar (see
page 88). Once the GPS Bar is open, you can enable NMEA by clicking the
button. The
button changes to
. Click again to disable NMEA. Closing the GPS Bar disables both
GPS and NMEA.
Shutting Off GPS Entirely
If you wish to disable GPS entirely, check the Disable GPS on Device field on the Location/GPS
settings tab (see page 142). This disables GPS functionality and removes all GPS-related items
from Sprint SmartView’s user interface.
86
Enabling and Disabling GPS
Section 11D
If you are using Sprint SmartView's new interface and your Mobile Broadband device
contains a GPS receiver, you can use the GPS Search Menu to search for the nearest
restaurants, gas stations and other amenities. This pull-down menu appears on the bottom
of the Main Window, just to the right of the Application Launch Menu.
To perform a search:
1. Specify the type of location to search for by doing one of the following:
䡲 Pull down the menu to select one of the predefined searches (see below).
䡲 Type what you are looking for in the box at the top of the menu (Sprint SmartView
will search for the nearest examples of whatever you typed and then add this
search to the menu).
2. Click the Find button.
Note
As custom searches are added, the list can potentially become quite long. Items can
be removed from the list using the window that appears when you click the
Configure GPS Applications button in the Location/GPS tab of the settings window.
Predefined Searches
The following search items are predefined by Sprint:
●
●
●
●
●
●
Note
Sprint Stores
Local Restaurants
Local Banks
Local Hotels
Local Gas Stations
Local Coffee Houses
The Sprint SmartView software does not currently support GPS receivers on phone
handset devices.
The GPS Search Menu (New Interface)
87
Using GPS
The GPS Search Menu (New Interface)
Section 11E
The GPS Applications Menu (New Interface)
If you are using Sprint SmartView's new interface, clicking the arrow to the right of the
icon
opens the GPS Applications Menu. This menu can be used to quickly launch applications that
require GPS input (such as mapping utilities and other location-based applications).
By default, there are no applications listed here, but you can add GPS applications to the menu
in the GPS Applications Window. See “Adding a GPS Application to the GPS Applications
Window” on page 95 for more information.
Section 11F
The GPS Bar (Classic Interface)
If you are using Sprint SmartView's classic interface, the GPS bar appears below the main
window when you click the GPS button. If your Mobile Broadband device includes a supported
GPS Receiver, you can use the GPS Bar to determine your current location and to quickly
search for hotels, restaurants, and other nearby services.
GPS device
status
Data received
from your GPS Device
User-Defined
Shortcuts
Sprint-Defined Shortcuts - Click these to
search for nearby hotels, restaurants, etc.
Share your GPS device
with other applications
When you first open this interface, Privacy Consent Agreements will be displayed; to use GPS,
you must accept them.
GPS Device Status
This has three possible values:
● Off — Indicates that your device’s GPS receiver is turned off.
● Searching — Your device is searching for satellites. Your device’s GPS receiver must
acquire at least three satellites to provide latitude and longitude data, and four satellites to
provide altitude data.
● Acquired — Your device’s GPS receiver has acquired a sufficient number of satellites to
provide latitude, longitude, and altitude data.
88
The GPS Applications Menu (New Interface)
Data Received
Sprint-Defined Shortcuts
Clicking an icon in this group opens a map showing the location of the nearest business or
feature represented by the icon. Click the same icon again to close the map.
Note
Your device’s GPS receiver must be turned on and your device must have a network
connection in order to use this feature.
The most versatile of these is the magnifying glass icon, which allows you to simply type
what you would like to find. For example, typing “Joe's Burgers” would search for the
nearest restaurant by that name. The other standard GPS Icons search for all instances of
specific types of businesses or services (hotels, gas stations, etc.).
See “Standard GPS Icons” on page 90 for explanations of these icons.
User-Defined Shortcuts
You can add your own shortcut icons to the GPS Bar using the Configure GPS
Applications interface. Perform these steps to display this interface:
1. Select Settings in the Tools menu.
2. Select the Location/GPS tab.
3. Click Configure GPS Applications.
The procedure for adding a shortcut to the GPS Bar is similar to the procedure for adding a
shortcut to the Application Bar. See “Adding a GPS Application to the GPS Applications
Window” on page 95 for more information.
Sharing Your GPS Device
Ordinarily, your device’s GPS receiver can be used only with the applications in Sprint
SmartView. To use your device’s GPS receiver with third-party applications, click the arrow
button in the lower right corner of the GPS Bar. Sprint SmartView will provide an interface
that allows your device’s GPS Receiver to be recognized by standard GPS software.
Note
To use this functionality, you must agree to the Privacy Consent Agreement that
appears when this button is clicked.
The GPS Bar (Classic Interface)
89
Using GPS
These fields display the raw location data generated by your device’s GPS receiver. See
“GPS Data Fields” on page 91 for descriptions of individual fields.
Standard GPS Icons
Sprint SmartView’s GPS Bar contains the following predefined icons:
Search for a business or service based on search terms that you enter.
Search for the nearest Sprint store.
Search for the nearest restaurant.
Search for the nearest bank.
Search for the nearest hotel.
Search for the nearest gas station.
Search for the nearest coffee shop.
Note
90
Active icons (the ones you have clicked) are displayed in color. Inactive icons are
displayed in black and white.
The GPS Bar (Classic Interface)
Section 11G
The following data fields appear on the Location/GPS tab of the Settings window, in the
popup that appears when you hover over the GPS icon in the new interface, and near the
top of the GPS Bar in the classic interface:
● GPS Port — The next available NMEA Port available for use by a GPS application.
Some applications require you to enter this port number.
● Heading — The approximate direction in which you are moving. Compass headings
range from 0 degrees (due north) to 360 degrees, with 90 being due east, 180 due
south, and 270 degrees due west.
● Speed — The estimated speed at which you are moving.
● Latitude — Your current latitude, expressed in degrees and rounded to four decimal
places. Positive numbers are used for locations north of the equator. Negative
numbers are used for locations south of the equator. Zero is the equator itself.
● Longitude — Your current longitude, expressed in degrees and rounded to four
decimal places. Positive numbers indicate locations east of the Prime Meridian
(which passes through Greenwich, England). Negative numbers indicate locations
west of the Prime Meridian.
● HEPE — Horizontal Estimated Position Error. This is a measure of the accuracy of your
calculated position. So, if the HEPE is 43 feet, you could be as much as 43 feet from
the coordinates indicated by your device’s GPS receiver.
● Satellites — The number of satellites your GPS receiver has acquired. At least three
are required to provide latitude and longitude and four are required to provide an
altitude. Additional satellites provide greater accuracy (seven or more is considered
excellent).
● Last Fix — The date and time that your device’s GPS receiver was last able to update
its location data.
● Altitude — Your current altitude above Sea Level (in feet). Note that because of the
inherent difficultly in determining altitude via GPS, the margin of error for altitude may
be larger than the HEPE (the margin of error for latitude and longitude).
GPS Data Fields
91
Using GPS
GPS Data Fields
Section 11H
GPS Applications Window
This window is reached by clicking the Configure GPS Applications button on the Location/
GPS tab of the Settings window. It is nearly identical to the App Launcher settings tab
described on pages 73 to 91 and configuring applications differs very little from one to the
other. However the following differences should be noted:
● The applications configured here are assumed to be GPS-aware (for example, mapping
applications). If you are using the classic interface, such applications will appear in the
GPS Bar rather than the Application Bar. If you are using the new interface, such
applications appear in the GPS Applications Menu rather than the Application Launch
Menu.
● Unlike the App Launcher settings tab, the list here also contains search items. In the
classic interface, these appear as additional icons on the GPS Bar. In the new interlace,
these appear in the GPS Search Menu. Note, however, that you cannot add new search
items in this window. If you are using the new interface, you can add new search items by
typing them into the box at the top of the GPS Search Menu.
● If a GPS application supports specifiying the NMEA port number on the command line, it
may be specified like any other command line parameter. Sprint SmartView uses this
port to send the data generated by your GPS receiver to the application.
As a result of the above differences, the procedure to add a new GPS applications differs
somewhat from the process described on page 74. See “Adding a GPS Application to the GPS
Applications Window” on page 95 for the GPS-specific version of this procedure.
92
GPS Applications Window
Section 11I
The Sprint SmartView software allows you to share the GPS data generated by your Mobile
Broadband device with third-party GPS applications. Typically, such applications assume
that the GPS receiver is attached to a communications (COM) port on your computer and
that the data it outputs is formatted according to the NMEA standard for GPS data. The GPS
receiver on your Mobile Broadband device, however, is attached to your computer through
an entirely different kind of port. To remedy this, the Sprint SmartView software creates three
virtual COM ports to which it can forward NMEA GPS data.
To share GPS data with a third-party application, you must do all of the following:
● Enable GPS and NMEA. See “Enabling and Disabling GPS” on page 86 for more
information.
● Identify the GPS/NMEA ports created by the Sprint SmartView software. See “GPS/
NMEA COM Ports,” below.
● Configure your third-party software to use one of Sprint SmartView’s three GPS/
NMEA ports (consult the documentation that came with the third-party application).
● Add the application to the GPS Applications Menu (new interface) or GPS Bar
(classic interface). See “Adding a GPS Application to the GPS Applications Window”
on page 95.
GPS/NMEA COM Ports
When you are configuring an application that uses GPS data, the application may ask you
to enter the number of the COM port over which it will be receiving this data.
Sprint SmartView provides three such ports for use by other applications. Specific ports can
be assigned to applications when you are adding them to the GPS Bar (classic interface) or
the GPS Applications menu (new interface). First, however, you must identify the three COM
ports Sprint SmartView has provided. The exact procedure for doing this is unique to each
version of Windows.
Windows 2000
1. Right click on the My Computer icon on your desktop and then select Properties from
the menu that appears.
2. Select the Hardware tab.
3. Click Device Manager. In the Device Manager window, the three virtual ports created
by Sprint SmartView are listed under the Ports (COM & LPT) heading.
Working With Third-Party GPS Applications
93
Using GPS
Working With Third-Party GPS Applications
Windows XP
1. Open the Windows System Properties folder. The procedure for doing this depends on
whether “My Computer” is on your desktop or in the first level of the Start menu.
䡲 If “My Computer” is on your desktop, right click on the My Computer icon and then
select Properties from the menu that appears.
䡲 If “My Computer” is on the first level of the Start menu, select My Computer from the
Start menu and then click View System Information in the left column of the window
that appears.
2. Select the Hardware tab.
3. Click the Device Manager button. In the Device Manager window, the three virtual ports
created by Sprint SmartView are listed under the Ports (COM & LPT) heading.
Windows Vista
1. Display the Windows System Properties folder. The procedure for doing this depends on
whether “Computer” is on your desktop or in the first level of the Start menu.
䡲 If “Computer” is on your desktop, right click on the Computer icon and then select
Properties from the menu that appears.
䡲 If “Computer” is on the first level of the Start menu, select Computer from the Start
menu and then click System Properties at the top of the window that appears.
2. Click the Device Manager link in the left column. In the Device Manager window, the three
virtual ports created by Sprint SmartView are listed under the Ports (COM & LPT) heading.
94
Working With Third-Party GPS Applications
Adding a GPS Application to the GPS Applications Window
1. In the Location/GPS tab of the settings window, click the Configure GPS Applications
button. The GPS Applications window appears.
2. Click Add. The Application Configuration window appears.
3. In the Profile Name box, enter the name of the application that you are adding. The
name entered here will be displayed in the Applications window.
4. Click Browse (next to the box marked File).
5. Select the file you wish to add to the list and then click OK.
6. If the application you are adding supports specifying theNMEA COM port on the
command line, you can enter it in the Parameters box. This is an alternative to
specifying the port within the launched application itself. Once you have to determined
the format that the application uses for the NMEA command line parameter, there are
two ways of inserting the actual port number:
䡲 Specify a particular port by entering the number directly (for example COM33).
Note, however, if another GPS application is already using this port when you
open this application, this application will not be able to receive data. Be careful
not to assign the same number to two GPS applications that are likely to be open
at the same time.
䡲 Instruct Sprint SmartView to assign the application the next available port each
time the application is opened. To do this, use $NMEAPORT in place of the actual
port number..
Note
The Parameters box also allows you to specify additional command line
parameters to be used when launching the application. However, these
additional parameters must be enclosed in parenthesis.
7. Click OK.
Note
If you are using Sprint SmartView’s new interface, applications added using this
procedure will appear in the GPS Applications Menu rather than the GPS Search
Menu. If you wish to add an item to the GPS Search Menu, just type the text you
want to search for into the box at the top of the menu itself.
Working With Third-Party GPS Applications
95
Using GPS
Follow these steps to add an application to the list in the GPS Applications window.
Application Configuration Example: Microsoft Streets & Trips 2008
1. Identify the GPS/NMEA ports that have been added to your system by the Sprint
SmartView software (see page 93 for instructions specific to each version of Windows).
2. Open Microsoft Streets & Trips 2008.
3. From the Streets and Trips menu bar, select Tools > GPS > Configure GPS Receiver. The
GPS Receiver Settings window appears as shown below.
4. In the list of ports at the bottom of the page, select one of the three ports identified in
step 1. If possible, choose a port that you have not yet assigned to another GPS
application. (Each port may be used by only one application at a time.)
Tip
If the Sprint SmartView software is currently open and NMEA is currently
enabled, you can verify that the selected port is functioning properly by
clicking Scan. “GPS device found” should appear next to all three of the ports
identified in step 1.
5. Click OK. You may exit the Streets & Maps application now, if desired.
6. In Sprint SmartView, select Settings from the Tools menu.
7. Select the Location/GPS tab.
8. Click Configure GPS Applications. The GPS Applications Window appears.
96
Working With Third-Party GPS Applications
Using GPS
9. Click Add. The Application Configuration window appears.
10. In the Profile Name box, type “Microsoft Streets & Trips 2008.”
11. Enter the location of the Streets & Trips program file (Streets.exe) in the File box. If you
installed Streets & Trips in the default location, it will be at C:\Program Files\Microsoft
Streets & Trips\Streets.exe.
— or —
Click Browse to browse for the file on your hard drive. When you have found the file,
select it and click OK.
12. Streets & Trips does NOT support passing the NMEA port number on the command
line. So, in this case, the Parameters box should be left blank.
13. Click OK.
You should now be able to launch Streets & Trips by selecting “Microsoft Streets & Trips
2008” from the GPS Applications Menu (new interface) or by clicking the Streets & Trips
icon in the GPS Bar (classic interface).
Working With Third-Party GPS Applications
97
98
Working With Third-Party GPS Applications
Section 12
Virtual Private Networks
(VPNs)
Section 12A
What is a Virtual Private Network?
A Virtual Private Network (VPN) is a private network that can be accessed over a public
backbone network (like the Internet) without compromising the privacy of the VPN. Typically,
VPNs maintain their privacy by forming secure (encrypted) “tunnels” directly to users who
access them. For example, a company might set up a VPN for its employees to access their
corporate network securely when they are away from the office.
The software responsible for forming the tunnel with the private network is called a VPN Client.
Because the VPN Client and the private network exchange data in an encrypted format, no one
on the public network over which this information passes can access it.
Section 12B
Supported Clients
Although Sprint SmartView is not a VPN Client itself, it can automate the launching of your VPN
Client software when needed. Sprint SmartView has been tested with the following VPN Clients
and even automates certain tasks for these clients:
● Microsoft
● Cisco
● Nortel
● Checkpoint
● NetMotion
Sprint SmartView can also launch other VPN Clients, but may require more manual
configuration to do so.
100
What is a Virtual Private Network?
Virtual Private Networks
Section 12C
Configuring a VPN Connection
As with any other secure network, accessing a VPN requires some security-related
configuration. Perform these steps:
1. Consult the administrator of the VPN you wish to access. The administrator will
provide you with VPN Client software and instructions for establishing VPN
connections.
2. If the VPN Client software is not already installed on your system, install it now.
(Microsoft's VPN Client is pre-installed on most versions of Windows).
3. Follow your administrator’s instructions for setting up a VPN Login Profile.
4. Access the VPN tab by selecting the Settings option in the Tools menu and then
clicking the VPN tab.
5. If the VPN Client software you are using is supported by Sprint SmartView, select Use
existing VPN Profile. Then, specify the client software and the Login Profile that you
want to use.
If the VPN Client software you are using is NOT supported by Sprint SmartView, select
Use Third Party VPN Client. Then, click the Browse button to specify the location of
the client software that you are using.
6. Click the OK button to exit the Settings window.
Once your VPN Settings have been configured, there are two ways to start your VPN
connection.
● Automatically start your VPN Session upon connection by configuring a Network
Profile to do so.
● Manually launch the VPN Client by clicking the VPN button in Sprint SmartView’s
main window.
Configuring a VPN Connection
101
Section 12D
Automatically Launching a VPN Connection
You can configure a network profile to automatically launch your VPN Client and log into a VPN
once the connection to the public network is established. Follow these steps:
1. If you have not already done so, configure the connection settings for the VPN you wish to
connect to. (See “Configuring a VPN Connection” on page 101).
2. Open the Network Profiles window by selecting Profiles from the Tools menu.
3. In the left pane, select the profile for which you want to automate VPN connections.
4. Click the Edit button. The Edit Profile window for the selected profile appears.
5. If the General tab is not already selected, select it now.
6. Check the Auto Launch box.
7. Click OK to exit.
Tip
102
If you want your VPN Client to be launched automatically with all (or most) of the new
profiles you create, consider checking the Auto Launch box on the VPN tab of the
Settings window. This configures the default behavior of all newly created profiles.
Automatically Launching a VPN Connection
Section 13
Network Profiles
Section 13A
What is a Network Profile?
A network profile is a saved configuration for connecting to a particular network. Some profiles,
such as the profile used to establish a Sprint Mobile Broadband connection, are predefined.
Additional network profiles for other types of connections can be created in the Network Profiles
window.
Network profiles have the following advantages:
● You can configure Sprint SmartView to automatically connect to a network profile
whenever the associated network is available.
● If the last network you connected to is not available, the Sprint SmartView software uses
the priorities of all defined network profiles to select a network to connect to, regardless of
whether it is in automatic or manual connection mode. In manual mode, the selected
network is presented as the default for manual connection. This allows the same easy,
one click connection to an alternate network.
● You can automate steps in the connection process, such as entering an encryption key
or logging into a VPN, so that you don't have to perform these actions each time you
connect.
Moreover, you must have a profile to connect to:
● closed WiFi networks. See “Accessing a Closed Network” on page 56.
● a Mobile Broadband Network (Sprint SmartView creates a profile for you automatically
when you connect a Mobile Broadband device).
● a WiMAX Network (an appropriate profile is created for you when you install the Sprint
SmartView software).
104
What is a Network Profile?
Section 13B
Network profiles can be added and configured in the Network Profiles window. To access
the Network Profiles window, select Profiles from the Tools menu.
Network Profile Priority
In the Network Profiles window, profiles are listed in order of priority. When selecting a
network to connect to, Sprint SmartView will go down the list from top to bottom, selecting
the first network profile for which all of the following are true.
● The network described by the profile is available.
● A device capable of connecting to the network is connected to your computer and
ready.
● The Connection Options field on the General tab in the profile's configuration is set
to either “Automatic” or “Prompt.”
● The profile is not “Other Connections” (see page 106).
Profile priority also determines when Sprint SmartView will automatically switch from one
network to another. If you are connected to one network and a higher priority network
becomes available, Sprint SmartView will switch to the higher priority network.
Changing Profile Priority
To change the priority of a specific profile, select the profile whose priority you would like to
change. Then, click the Up button or the Down button to move the profile up or down the
list.
The Network Profiles Window
105
Network Profiles
The Network Profiles Window
“Other Connections”
Unlike the rest of the items in the network profiles list, “Other Connections” is not a network
profile. It is simply a placeholder for all network connections of types that are not managed by
the Sprint SmartView software. The placement of this item in the list determines how high
priority these “other” connections should be considered. If “Other Connections” appears higher
in the list than your current connection and you connect a network of “other” type to your
computer, Sprint SmartView will automatically shut down its current (lower priority) connection.
For example, if you had a local network connection of a type that is not managed by Sprint
SmartView and you wanted Sprint SmartView to shut down any wireless connections it
manages whenever you connected to your local network, you would simply move “Other
Connections” above all your wireless network profiles in the list. If, on the other hand, you did
not want Sprint SmartView to disconnect in this situation, you could leave it at the bottom of the
list.
Note
106
You can specify which types of networks are included in the “Other Connections”
group in the Hardware tab of the Settings window.
The Network Profiles Window
Section 13C
Perform these steps to create a WiFi network profile.
1. Select Profiles from the Tools menu. The Network Profiles window will now be
displayed.
2. Select Add New Profile from the Settings menu. A list of network profile types now
appears.
3. Select WiFi.
4. Click the Add button to bring up the first page of the wizard used to create WiFi
network profles.
5. In the SSID field, enter the broadcast name of the network to which you will be
connecting. Note that the name entered here must match the SSID (Service Set
IDentifier) used by the network exactly.
6. If the network is a Closed network, check the This is a non-broadcast network box.
7. If the network whose profile you are configuring does not use WEP or WPA encryption,
leave the Enable data encryption box unchecked.
—or—
If the network uses WEP or WPA encryption, check the Enable data encryption box
and configure the WiFi Data Encryption Settings as explained in “Configuring WiFi
Data Encryption” on page 109.
Creating a Profile for a WiFi Network
107
Network Profiles
Creating a Profile for a WiFi Network
8. Click Next. The General page appears (see page 127).
9. Configure the settings in the General page as desired and then click Finish.
108
Creating a Profile for a WiFi Network
1. Contact the administrator of the network you wish to access to obtain any necessary
information such as the security method used or the encryption keys required.
2. Check the Enable data encryption box.
3. Select the appropriate Authentication method for this network. Supported
authentication methods include the following:
䡲 None: For an unencrypted network.
䡲 WEP-OPEN (Normal Method): This is the standard WEP encryption method.
䡲 WEP-SHARED: This variant of WEP uses an encryption key that is pre-shared
between the parties of the connection.
䡲 WPA (TKIP or AES): If you select this method, you will need to configure 802.1x
Authentication using the fields in the lower half of the page.
䡲 WPA-PSK (TKIP or AES): If you select this method, you will need to enter your
pre-shared key in the “Network Key” fields.
䡲 WPA2 (TKIP or AES): If you select this method, you will need to configure 802.1x
Authentication using the fields in the lower half of the page.
䡲 WPA2-PSK (TKIP or AES): If you select this method, you will need to enter your
pre-shared key in the “Network Key” fields.
Note
The WPA methods listed above will only be displayed if your WiFi adapter
supports WPA security.
4. If you selected WEP-SHARED or one of the WPA or WPA2 methods that have “PSK” in
their names, you must enter the encryption key for this network in Network Key and
Confirm Network Key fields.
If you selected one of the WPA or WPA2 methods that don't have “PSK” in their
names, you must configure 802.1x Authentication. Follow these steps to enable 802.1x
Authentication when connecting to this network:
a. Check the Enable 802.1x Authentication box.
b. Select the EAP Type from the EAP Type dropdown menu.
c. Click the Properties button to configure the settings for the selected EAP type.
If you selected “WEP-OPEN” as the authentication method, you can either enter an
encryption key in the Network Key fields or fill out the 802.1x Authentication section.
Creating a Profile for a WiFi Network
109
Network Profiles
Configuring WiFi Data Encryption
Section 13D
Creating a Profile for a Dialup Network
Dialup network profiles can only be created on versions of the Sprint SmartView software that
support establishing dialup connections. If your version of the software does support
establishing dialup connections, you can create a new dialup network profile by doing the
following:
1. Select Profiles from the Tools menu. The Network Profiles window will now be displayed.
2. Select Add New Profile from the Settings menu. A list of network profile types now
appears.
3. Select Dialup (if this item does not appear, your version of the Sprint SmartView software
does not support establishing dialup connections).
4. Click Add. The first page of the wizard used to create Dialup network profiles appears (see
page 117).
5. By default, access telephone numbers are assumed to be local (i.e. you do not need to
dial the area code or other prefix prior to the number itself). If this number requires that
you dial the area code or you need to dial a special prefix prior to dialing this number,
check the Use dial properties box and then click the Dial Properties button to configure
the appropriate settings.
6. If the Area code must be dialed before this number, enter it now.
7. Enter the local portion of the number to be dialed (the portion that follows the area code)
in the space marked Phone number.
8. Select the Country in which the number to be dialed is located.
9. Click Next. The General page appears (see page 127).
10. Configure the settings in the General page as desired and then click Finish.
110
Creating a Profile for a Dialup Network
Section 13E
Ethernet network profiles can only be created on versions of the Sprint SmartView software
that support establishing dialup connections. If your version of the software does support
establishing Ethernet connections, you can create a new Ethernet network profile by doing
the following:
1. Select Profiles from the Tools menu. The Network Profiles window will now be
displayed.
2. Select Add New Profile from the Settings menu. A list of network profile types now
appears.
3. Select Ethernet (if this item does not appear, your version of the Sprint SmartView
software does not support establishing Ethernet connections).
4. Click Add. The first page of the wizard used to create Ethernet profiles appears (see
page 115).
5. In the fields provided, enter the criteria that Sprint SmartView should use when
attempting to match this profile to Ethernet networks that you connect to. You must
enter a value in at least one of these fields (it does not matter which). Additional fields
are optional.
6. When you are finished, click Next to continue to the IP Properties page.
7. The default selections on the IP Properties page are correct for most networks. If,
however, this particular network requires specific IP address and/or DNS server
settings, you can specify them here.
8. Click Next. The General page appears (see page 127).
9. The settings on the General page are largely personal preference. Configure these as
desired.
10. Click Finish.
Creating a Profile for an Ethernet Network
111
Network Profiles
Creating a Profile for an Ethernet Network
Section 13F
Automatic Profile Creation Settings
If you wish, Sprint SmartView can automatically create network profiles for each new WiFi
network you successfully connect to. The setting that controls this can be found by selecting
Automatic Profile Creation from the Settings menu in the Network Profiles window. Choose
from the following options:
● Automatically save all networks that I connect to — Sprint SmartView will create a new
profile for every new WiFi network you successfully connect to.
● Prompt me before saving network settings — Sprint SmartView will ask you if you want to
create a new profile each time you successfully connect to a new network.
● Allow manual input of network settings only — Sprint SmartView will not automatically
create network profiles.
Section 13G
Editing a Network Profile
You can edit all settings for network profiles you have created yourself and all of settings for
profiles that were created automatically for you when you connected to a WiFi network. A
reduced set of parameters will be available for modification in profiles that were created for you
by Sprint.
1. Select Profiles from the Tools menu. The Network Profiles window appears.
2. Select the profile you wish to edit in the left pane of the window.
3. Click the Edit button. A tabbed interface showing all the user-editable settings of the
selected profile appears. Depending on the type of profile you are editing, the following
tabs may be displayed:
䡲 WiFi (see page 114)
䡲 Mobile (see page 118)
䡲 Add Mobile Profile (see page 120)
䡲 Ethernet Network Name (see page 115)
䡲 Dialup (see page 117)
䡲 IP Settings (see page 122)
䡲 General (see page 127)
4. Make the desired changes.
5. Click the OK button when you are finished.
Note
112
Ethernet and Dialup profiles do not appear (and are not editable) in versions of the
Sprint SmartView software that do not support these technologies.
Automatic Profile Creation Settings
Section 13H
Follow these steps to delete a profile from the Network Profiles window:
1. Select Profiles from the Tools menu. The Network Profiles window will now be
displayed.
2. Select the profile that you want to delete from the list in the left pane of the window.
3. Click Remove. A prompt that asks if you are sure you want to delete this profile
appears.
4. Click Yes to confirm that you want to delete the profile.
Note
You can delete any profile that you created or that was created automatically for you
when you connected to a WiFi network successfully. You cannot delete network
profiles that were created for you by Sprint.
Deleting a Network Profile
113
Network Profiles
Deleting a Network Profile
Section 13I
Profile Properties: WiFi
The WiFi page contains the security settings for WiFi network profiles.
● The version of this window pictured on the left below appears when creating a new
profile.
● The tabbed version on the right appears when editing an existing profile.
Although the window controls vary, the actual parameters included are identical for both
versions.
Follow these steps to configure WiFi network security:
1. In the SSID field, enter the name broadcast by the network for which you are creating a
profile. The name entered here must match the SSID (Service Set IDentifier) used by the
network exactly.
2. If this is a closed network, check This is a non-broadcast network (closed).
3. If the network does not use WEP or WPA encryption, leave Enable data encryption
unchecked.
—or—
If the network does use WEP or WPA encryption, check Enable data encryption and
configure the WiFi data encryption settings. (See “Configuring WiFi Data Encryption” on
page 109).
114
Profile Properties: WiFi
Section 13J
The Ethernet Network Name page contains the Ethernet-specific settings for network
profiles. In the fields provided, enter the criteria that Sprint SmartView should use when
attempting to match this profile to Ethernet networks that you connect to.
● The version of this window pictured on the left below appears when creating a new
profile.
● The tabbed version on the right appears when editing an existing profile.
Although the window controls vary, the actual parameters included are identical for both
versions.
You must enter a value in at least one of these fields (it does not matter which). Additional
fields are optional.
Note
Some versions of the Sprint SmartView software do not support creating and editing
Ethernet network profiles.
DNS Suffix
The name of the DNS Domain to which this network belongs. For example, Sprint.com.
Profile Properties: Ethernet Network Name
115
Network Profiles
Profile Properties: Ethernet Network Name
IP Subnet
Specify possible IP addresses that may be assigned to your Ethernet Interface when you are
connected to this network. To specify a range of addresses, enter only the beginning of the IP
Address. For example:
172
The profile will be used if the Ethernet Interface is assigned any IP address that
begins with 172.
172.77
The profile will be used if the Ethernet Interface is assigned any IP address that
begins with 172.77
172.77.64
The profile will be used if the Ethernet Interface is assigned any IP address that
begins with 172.77.64
172.77.64.5 The profile will be used only if the Ethernet Interface is assigned 172.77.64.5
NT Domain
Specify the Windows NT Domain to which you will belong when attached to this network.
Must match all associations
● When this box is checked, a network to which you are connecting must match ALL of the
values entered above in order to use this profile. Values that are left empty above will be
treated as wildcards (anything matches).
● When this box is NOT checked, only one matching value must be found.
116
Profile Properties: Ethernet Network Name
Section 13K
The Dialup page is used to specify the number to dial in order to access a specific dialup
network from a specific location. It is only included in dialup network profiles.
● The version of this window pictured on the left appears when creating a new profile.
● The tabbed version on the right appears when editing an existing profile.
Although the window controls vary, the actual parameters included are identical for both
versions.
Follow these steps to specify the number to dial.
Note
Some versions of Sprint SmartView software do not support creating and editing
Dialup network profiles.
1. By default access telephone numbers are assumed to be local (i.e. you do not need
to dial the area code or other prefix prior to the number itself). If this number requires
that you dial the area code or you need to dial a special prefix prior to dialing this
number, check the Use dial properties box and then click the Dial Properties button
and then configure the appropriate settings as described in “Dial Properties” on
page 65.
2. If the Area code must be dialed before this number, enter it now.
3. Enter the local portion of the number to be dialed (the portion that follows the area
code) in the space marked Phone number.
4. Select the Country in which the number to be dialed is located.
Profile Properties: Dialup
117
Network Profiles
Profile Properties: Dialup
Section 13L
Profile Properties: Mobile
This Mobile page contains the basic settings for GSM network profiles. It is not included in any
other profile type.
● The version of this window pictured on the left below appears when creating a new
profile.
● The tabbed version on the right appears when editing an existing profile.
Although the window controls vary, the actual parameters included are identical for both
versions.
Service
The name of the network for which you are creating this profile. It is not editable.
Service Type
Select the type of service provided by this network. Most GSM networks now provide packet
data service. So, the correct selection here would be “Packet.” A few networks, however, may
still be using the older GSM/CSD for Data Connections. In this case, “Circuit” would be the
correct selection.
Note
118
If you have selected a network that only provides one type of service, this menu will
only include the type that is provided by the selected network.
Profile Properties: Mobile
This is the telephone number that your Mobile Broadband device must dial in order to
connect to this network. In most cases, the dialed number for the selected network will have
been pre-entered for you (and will not be editable). However, if you are creating a custom
profile, you must enter the appropriate number here. If you do not know the appropriate
information for this network, contact the network provider.
Access Point Name
This is the name of the Wireless Access Point (WAP) that your GSM device communicates
with when connected to this network. In most cases, the Access Point Name for the
selected network will have been pre-entered for you (and will not be editable). However, if
you are creating a custom profile, you must enter the appropriate number here. If you do not
know the appropriate information for this network, contact the network provider.
Profile Properties: Mobile
119
Network Profiles
Dialed Number
Section 13M
Profile Properties: Add Mobile Profile
The Add Mobile Profile page contains the basic settings for CDMA Mobile Broadband network
profiles such as the profile used to connect to the Sprint Network domestically. It is not included
in any other profile type.
● The version of this window pictured below appears when editing a CDMA profile. Note,
however, that users cannot alter the settings on this page.
● Since users cannot create CDMA profiles, no other version of the window will appear.
Service
The name of the network for which you are creating this profile. It is not editable.
Service Type
The type of service provided by this network (EVDO, 1xRTT or QNC). For the Sprint network, this
is set to Auto, which tells the Sprint SmartView software to select the fastest connection
technology available at a given location.
Dialed Number
This is the telephone number that your CDMA device must dial in order to connect to the Sprint
network.
120
Profile Properties: Add Mobile Profile
CDMA devices store connection information internally in structures known as MIP profiles.
This field indicates which MIP profile your CDMA device is using to establish connections to
the Sprint network.
Profile Properties: Add Mobile Profile
121
Network Profiles
MIP Profile Number
Section 13N
Profile Properties: IP Settings
The IP Settings page allows you to configure the Internet Protocol (IP) addressing to be used
with a particular profile. It is only available for Mobile Broadband and Ethernet profiles.
● The version of this window pictured on the left below appears when creating a new
profile.
● The tabbed version on the right appears when editing an existing profile.
Although the window controls vary, the actual parameters included are identical for both
versions.
Profile IP Address
The settings in the top group specify the IP address that your system will use when connected
to this network. The default selection, Obtain IP address automatically, instructs Sprint
SmartView to ask the network to assign it an appropriate address each time it connects. This is
the correct setting for most network profiles.
However, if the network does not support automatic address assignment, you can enter
appropriate values manually by selecting Use the following IP address. Contact the
administrator of the network whose profile you are configuring to obtain appropriate values for
these fields.
122
Profile Properties: IP Settings
The settings in the lower group specify the address of the name server that your system
should use to translate names (for example, “Sprint.com”) to numerical addresses when
connected to this network. The default selection, Obtain DNS server address automatically,
instructs Sprint SmartView to ask the network to provide the address of a name server each
time it connects. This is the correct setting for most network profiles.
However, if the network does not support automatic DNS server assignment, you can enter
appropriate values manually by selecting Use the following DNS server address. Contact
the administrator of the network whose profile you are configuring to obtain appropriate
values for these fields.
Alternately, click Advanced to configure detailed settings for DNS and WINS Servers.
Advanced
Clicking Advanced opens the Advanced IP Settings window. This window allows you to
configure advanced settings pertaining to naming services and protocols to be used with a
particular network profile. There are three tabs in this interface:
● DNS (see page 123)
● WINS (see page 125)
● Protocols (see page 126)
Advanced IP Settings: DNS Tab
The DNS tab in the Advanced IP Settings window allows you to configure the advanced
settings pertaining to Domain Name Server usage.
Profile Properties: IP Settings
123
Network Profiles
Profile DNS Server
DNS server addresses, in order of use
This is a list of DNS Servers that may be used. The first listed will be tried first. The second
server listed will be used if the first is not available, etc. To add a server to the list, click Add and
then enter the IP address for that server. If you wish to change the order in which servers are
listed, use the arrows on the right.
Append primary and connection specific DNS suffixes
Selecting this option specifies that when attempting to resolve an unqualified DNS name, your
computer will send two different name resolution queries:
● The first query it sends is based on the “Domain” portion of your computer's name
(which can be found by clicking on the System icon in the Control Panel). So, if the
computer is attempting to resolve the name “pc21” and the Domain portion of your
computer's name was “mycompany.com,” the first query sent would be for
“pc21.mycompany.com.”
● The second query sent is based on the DNS Suffix entered in DNS suffix for this
connection (see below). So, if you entered “sales.mycompany.com” in that space, your
computer would also attempt to resolve “pc21.sales.mycompany.com.” This query is only
sent if a DNS Suffix is entered in the space provided.
The local setting is used only if the associated group policy is disabled or unspecified.
Append parent suffixes of the primary DNS suffix
Checking this box specifies that your computer should also send queries based on the parent
domains in your computer’s name (up to the second level domain). For example, if your
computer is attempting to resolve the name “pc21” and its own name includes the domain
named “us.sales.mycompany.com,” it would query for “pc21.mycompany.com” and
“pc21.sales.mycompany.com” in addition to the standard query for
“pc21.us.sales.mycompany.com.”
Append these DNS suffixes (in order)
Selecting this option specifies that when attempting to resolve unqualified DNS Names, your
computer will formulate a query based on each of the domains listed in the box directly below
this option. For example, if your computer is attempting to resolve the name “pc21” and the
domains “sales.mycompany.com” and “mycompany.com” appear in the list, your computer will
query for “pc21.sales.mycompany.com” and “pc21.mycompany.com.”
The local setting is used only if the associated group policy is disabled or unspecified.
DNS suffix for this connection
If you wish to specify a DNS suffix for this connection, enter it here.
Note
124
If you enter a DNS suffix here, it will override any suffix assigned dynamically by a
DHCP server. The local setting is used only if the associated group policy is
disabled or ignored.
Profile Properties: IP Settings
Checking this box specifies that the computer should attempt to dynamically register this
connection’s IP Address (through DNS) using the full computer name specified on the
Computer Name tab (available under System in the Windows Control Panel). The local
setting is used only if the group policy is disabled or unspecified.
Use this connection’s DNS suffix in DNS registration
Specifies whether DNS dynamic update is used to register the IP addresses and the
connection-specific domain name of this connection. The connection-specific domain
name of this connection is the concatenation of the computer name (which is the first label
of the full computer name) and the DNS suffix of this connection. The full computer name is
specified on the Computer Name tab (available under System in the Windows Control
Panel). If Register this connection's addresses in DNS is checked, this registration is in
addition to the DNS Registration of the full computer name. The local setting is used only if
the associated group policy is disabled or ignored.
Advanced IP Settings: WINS Tab
The list of WINS Servers on the WINS tab of the Advanced IP Settings window is used to
resolve NetBIOS Names (typically used by Windows Workgroups). To add a server to the
list, click the Add button and then enter the IP address of the desired server.
Profile Properties: IP Settings
125
Network Profiles
Register this connection’s addresses in DNS
Advanced IP Settings: Protocols Tab
The Protocols tab of the Advanced IP Settings window lists additional protocols that may be
used with this connection. Check the protocols you wish to use.
126
Profile Properties: IP Settings
Section 13O
The General page contains settings that apply to all types of network profiles.
● The version of this window pictured on the left below appears when creating a new
profile.
● The tab version on the right appears when editing an existing profile.
Although the window controls vary, the actual parameters included are identical for both
versions.
Note
Some of the options pictured on this page may not be available if you are editing a
profile created for you by Sprint.
Profile Name
The name entered here will be displayed in the Network Profiles window and Sprint
SmartView’s main window.
Profile Properties: General
127
Network Profiles
Profile Properties: General
Connection Options
This setting controls what Sprint SmartView will do when it detects the network to which this
profile applies. Select one of the following options:
● Automatic — Sprint SmartView will automatically connect to this network whenever it is
detected.
● Prompt me — Sprint SmartView will ask you whether to connect to this network each time
the network is detected.
● Manual — You must manually initiate connections to this network (either by using the
controls in the main window or by selecting it in the Network Profiles window and then
clicking Connect). Sprint SmartView will not connect to this network automatically.
Auto Launch
Check this box if you would like to automatically launch your VPN client software when you
establish a connection to this network.
Enable Application Launcher
If this box is checked, Sprint SmartView will launch selected applications whenever it
establishes a connection to this network. For an application to be launched in this manner, the
following must also be true:
● The application must be listed on the App Launcher tab of the Settings window.
● The Launch Options field in the Monitor Details window (see page 81) must be set to
either “Prompt” or “Auto.”
If this box is not checked, these applications will not be launched.
Disable IE’s manual proxy settings on connect
If you normally connect to the Internet through a proxy server (this is common on corporate
LANs), you may experience difficulty connecting to the Internet with Internet Explorer when you
are traveling. This is because Internet Explorer is trying to connect through a proxy server that is
on your home network rather than on the network to which you are connected.
If this is the case, you can check this box to disable proxy server settings while you are
connected using this profile.
Launch browser window on connect
Check this box to automatically launch your browser each time you connect to this network. If
you want the browser to start at a particular Web page each time you connect to this network,
enter the address for that Web page in the Start URL box.
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Profile Properties: General
Section 14
Sprint SmartView Settings
Section 14A
Introduction
The Settings window allows you to configure how Sprint SmartView behaves, including how it
connects to networks, the sounds it produces and when it retrieves updates.
To access the Settings window:
䊳
Select Settings in the Tools menu.
Section 14B
The App Launcher Tab
Applications listed on this tab will appear in the Applications Menu (new interface) and the
Application Bar (classic interface). In addition to adding and removing applications from the list,
you can specify whether each application will be automatically launched when you connect
and whether you want to automatically disconnect when a particular application is shut down.
The App Launcher tab is covered in depth in Chapter 10, “The Application Launcher”.
130
Introduction
Sprint SmartView Settings
Section 14C
The Client Tab
The Client tab contains general settings for the Sprint SmartView software.
User Interface is always on top
When this box is checked, Sprint SmartView will always appear on top of other application
windows.
Enable Splash screen
If this box is checked, Sprint SmartView displays a splash screen while it starts up.
Automatically run this application on machine startup
When this box is checked, Sprint SmartView will be launched automatically each time you
start your computer.
Display Connection Timer
When this box is checked (default), a timer will be displayed in the main window, showing
how long the current connection has been established. When this box is unchecked, the
timer will not be displayed.
The Client Tab
131
Use this as my default WiFi management utility
When this box is unchecked, WiFi functionality is disabled and does not appear in Sprint
SmartView's user interface. This is useful if you have another WiFi management utility that you
would rather use instead of Sprint SmartView.
Transparency
This menu allows you to increase the transparency of Sprint SmartView’s main window.
Zoom
This menu lets you stretch the main user interface up to twice its default size.
Reset all warning messages
By clicking Reset, you can restore all warning messages that you may have disabled to their
default display settings.
132
The Client Tab
Sprint SmartView Settings
Section 14D
The Hardware Tab
The Hardware tab is used to configure hardware-related settings for connection
establishment.
The following items can be found on this tab:
The Device List
This four column table takes up most of the tab's area. It is a list of all the devices
connected to your computer that may be used to establish network connections. Among
other things, you can do the following here:
● You can enable and disable individual devices.
● If you have multiple devices of the same type, you can choose which one to use.
● You can configure extended properties for Mobile Broadband and Dialup devices
For more information, see “The Device List” on page 135.
The Hardware Tab
133
Allow simultaneous connections
If this box is checked, Sprint SmartView will allow you to establish more than one connection at
a time (for example, you could be connected to both WiFi and Mobile Broadband concurrently).
If this box is NOT checked, Sprint SmartView will prompt you to disconnect before allowing you
to establish a second connection.
Prompt before switching connections
When in automatic connection mode, the Sprint SmartView software can automatically switch
to a higher priority network if one becomes available. However, since the original connection is
shut down once the new connection is fully established, this has the potential to disrupt any
activity that was relying on the original connection.
If this box is checked, Sprint SmartView will prompt you for permission to switch networks
before it actually does so.
Include support for Other network connections
When this box is checked, Sprint SmartView will monitor devices listed in the “Other Devices”
group. When it detects that a device listed in this group has established a connection, it can
respond by shutting down its own connections. For example, it can shut down a wireless
connection it has established when you connect to an Ethernet network. For a disconnection to
occur, both of the following must also be true:
● In the Device List, the “other” device which has established a connection must be
selected in the “Other Devices” group (to see which devices are currently selected, set
the menu in the Selected column to “Manual”).
● In the Network Profiles window, “Other Connections” must be listed above the profile for
the network to be disconnected. See “Network Profile Priority” on page 105 for more
information.
When this box is not checked, Sprint SmartView will not respond to connections established by
“Other Devices.”
CDMA/WiMAX Dual Mode Settings (Dual Mode Devices only)
This group of settings only appears if your Mobile Broadband device is a dual mode device that
supports both CDMA and WiMAX. Use it to specify when the Sprint SmartView software will
switch the device from WiMAX mode to CMDA mode. It currently has two options:
● Automatic — Whenever you connect your Mobile Broadband device, the Sprint
SmartView software will switch the device to WiMAX mode. If you fail to connect via
WiMAX, the software will switch the device to CDMA mode.
● CDMA Only — The Sprint SmartView software will leave the device in CDMA mode at all
times.
A third option, WiMAX Only, is not available at this time.
The Profiles Button
Click this button to open the Network Profiles window.
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The Hardware Tab
The device list is a four-column table that appears at the top of the Hardware tab of the
Settings window. It is primarily used to select and configure connected devices.
Note
The behavior of this interface is significantly different for devices listed under the
Other Devices heading. See “Other Devices” on page 136 for more information.
Devices Column
This column lists all of the network access devices installed on your computer, grouped by
the connection technologies they use. Each technology type heading is followed by the
device names of the specific devices of that type that are installed on your computer. The
technology types are:
●
●
●
●
●
●
●
Note
Mobile Devices
ISDN Devices
WiFi Devices
Analog Dial-up Devices (Modems)
Ethernet Devices
WiMAX Devices
Other Devices
The Ethernet, ISDN and Analog Dialup headings will only appear on versions of the
Sprint SmartView software that support Ethernet and Dialup. If your version of the
software does not support these connection types, Ethernet and Dialup devices will be
listed under Other Devices.
Selected Column
This column allows you to specify which devices should be used to connect. The choices
for this column are:
Automatic: Sprint SmartView will automatically choose the best device for this technology
type.
Manually Selected: Allows you to manually select the device to be used. After selecting this
option, check the box next to the device you wish to use.
Disabled: This option is useful when you are using a multi-function device that can only use
one wireless mode at a time. For example, you may have a WiFi/Mobile Broadband network
adapter that can't access both types of network at the same time. When using such
adapters, you may have to temporarily shut down Sprint SmartView's use of one of these
functions when you want to use the other technology.
Status Column
This column identifies the operational status of the device (on or off).
The Hardware Tab
135
Sprint SmartView Settings
The Device List
Settings Column
If there are additional properties that may be configured for a specific device type, a Modify will
be displayed in this column. Click this button to open a pop-up window which provides
additional configuration options for the device. There are three versions of this pop-up window:
● CDMA (see page 137)
● GSM (see page 140)
● Dialup (see page 141).
Note
If you click the button next to the Mobile Devices heading, you will get either the
GSM or the CDMA version of the popup window, depending on which type of device
is currently selected.
Other Devices
Unlike most categories in the device list, “Other Devices” does not configure the behavior of
devices Sprint SmartView uses to establish connections. Instead, this group lists the network
devices installed on your computer that are NOT supported by Sprint SmartView. Although
Sprint SmartView cannot use such devices to establish connections, it can detect when a
device in this category has established a connection and (if you desire) shut down its own
connections when this occurs.
If you want Sprint SmartView to monitor the connection status of a device in this group, check
the box in the Selected column. Connections for all checked devices will be included in the
Other Connections group in the Network Profiles window. See “Network Profile Priority” on
page 105 for more information on the Other Connections group.
The Automatic/Manual/Disabled dropdown menu at the top of the Other Devices group
determines the default state of the checkbox for a newly-detected device.
● If the dropdown is set to Automatic, new devices added to the other group will be
checked by default.
● If the dropdown is set to Manual, new devices will be unchecked by default.
136
The Hardware Tab
The CDMA version of the Device Property window contains four sections that are used to
configure the behavior of CDMA Mobile Broadband devices connected to your computer.
The functionality of the sections in this window are described in the following paragraphs.
Roaming Selection
The options in this group dictate whether Sprint SmartView will attempt to connect to a
roaming network. Consult your service agreement for more information about roaming
service and any charges that such service might incur. You can choose one of these
options:
● Auto — Connect to the Sprint National Network when it is available, using roaming
networks only when Sprint service is not available.
● Sprint Only — Connect only to the Sprint Nationwide Network. Never connect to other
networks.
The Hardware Tab
137
Sprint SmartView Settings
Device Property Window: CDMA Version
Use the Roam Guard pull-down menu to specify whether you would like Sprint SmartView to
display a warning message when you are about to connect to a roaming network for which
there may be additional roaming charges.
● When Always Ask is selected, Sprint SmartView will always display the warning message
when connecting to a roaming network.
● When Never Ask is selected, Sprint SmartView will never display the warning message.
● When Default is selected, Sprint SmartView will display the warning message only when
connecting to an international roaming network.
Connection Type
This group determines which software interface Sprint SmartView should use to communicate
with your Mobile Broadband device.
● NDIS allows more efficient communication with devices that support it.
● RAS is supported by more devices.
Note
Many Mobile Broadband devices support only one of these interfaces. If this is the
case with your device, the interface that your device supports will be selected by
default and you will not be able to change the selection.
Check the Auto Connect Mode box if you want a connection to be automatically established
each time you connect your device to your computer. The feature behaves slightly differently
when RAS is selected than it does when NDIS is selected. See “Automatic Connection Upon
Device Attachment” on page 34 for more information on the device-based auto connect
feature.
Device Configuration
This group of settings allows you to update the configuration files that reside on your Mobile
Broadband device. Choose from the following options:
● Check Disable Service Updates to disable all updates to your device’s configuration. This
item disables all the other items in the Device Configuration group and disables networkinitiated updates of the same information.
● Click Activate Device if the selected device has not yet been activated. This will initiate
the device activation process. Note that this button will not be available if the selected
device has already been activated.
● Click Update PRL to download the latest Preferred Roaming List. The Preferred Roaming
List informs your device who Sprint's current roaming partners are. Keeping this list
current ensures that your Mobile Broadband device will select networks with the most
reasonable roaming fees.
● Click Update Profile to update the profile your device uses to establish connections.
● Click Update Firmware to download the latest version of your Mobile Broadband device's
firmware (its onboard operating software).
Note
138
This group of settings is only available for some Mobile Broadband devices and will
be disabled for others.
The Hardware Tab
Sprint SmartView Settings
Disable LED
Check this box if you want to disable the light on your Mobile Broadband device.
The Hardware Tab
139
Device Property Window: GSM Version
The GSM version of the Device Property window is used to configure the behavior of GSM
Mobile Broadband devices connected to your computer. The functions of the settings in this
window are described in the following paragraphs.
Network Selection
This group’s settings control how Sprint SmartView selects which wireless network to connect
to when you are travelling internationally.
● Auto instructs Sprint SmartView to automatically select the best network to connect to
based on information provided by your wireless data service provider. In most cases, this
will provide the best connection available. This option is strongly recommended for all but
the most advanced users.
● Manual instructs Sprint SmartView to always connect to a specified network regardless of
the availability of other wireless networks. This is useful if you know of a specific network
that always provides you better service and you don’t mind occasional service outages
when the specified network is unavailable.
140
The Hardware Tab
When manually scanning for networks, Sprint SmartView currently displays all
mobile networks in the area. Some networks displayed may not allow you to
connect. For this reason, manual network selection is not recommended for
most users.
Mode
This menu allows you to specify which technology will be used to connect.
● 3G Only. Connect via 3G technologies.
● GPRS Only. Connect via 2G technologies.
● Automatic: Use the default behavior of your wireless device (note that this option only
appears if your device has a default behavior).
Device Property Window: Dialup Version
The Dialup version of the Device Property window configures the behavior of both analog
dialup devices (modems) and ISDN dialup devices (sometimes called “terminal adapters”).
The version of the window contains two check boxes that allow you to select the method of
initiating a connection.
Wait for dialtone
Check this box to have the modem wait for a dialtone before attempting to dial a number.
This is useful if your phone line does not always produce a standard dial tone immediately.
For example, some telephone networks temporarily alter the dial tone to signal that you
have new voice mail.
Display the last number dialed on startup
If this box is checked, the last access phone number that Sprint SmartView dialed will be
used as a default for the next connection. If this box is not checked, there will be no number
selected by default. You must manually enter a number or select a dialup network profile
each time you connect.
The Hardware Tab
141
Sprint SmartView Settings
WARNING
Section 14E
The Location/GPS Tab
The Location/GPS tab lets you configure how Sprint SmartView locates nearby restaurants,
banks, hotels, etc. using the Global Positioning System (GPS) in conjunction with Internet-based
mapping and search services.
Note
The settings on this tab will only be available if your Mobile Broadband Device
provides GPS functionality.
Disable GPS on Device
Checking this box disables the GPS functionality on your Mobile Broadband device and
removes all GPS-related menu items and buttons from Sprint SmartView’s user interface.
142
The Location/GPS Tab
Checking any of these three items suppresses the display of the corresponding Privacy
Consent Agreement. The first two of the privacy consent agreements listed in this space
appear when you click the GPS Indicator (new interface) or the GPS Bar (classic interface).
You must accept both of these agreements in order to use any of Sprint SmartView's GPS
functions. The third privacy consent agreement listed here appears when you click the GPS
Indicator again to turn it white (new interface) or click the yellow button in the lower-right
corner of the GPS Bar (classic interface). You must accept this agreement if you wish to use
your GPS Receiver with third-party GPS applications.
Note
An indication of whether you have accepted each of these agreements is displayed
immediately to the right.
Automatically start GPS when a CDMA connection is established
If this box is checked, the GPS Bar will open and Sprint SmartView will begin acquiring
GPS data automatically whenever you successfully connect to a CDMA Mobile Broadband
Network.
Mapping Service Default
Lets you select which mapping and search service you want to use when searching for
nearby restaurants, banks, etc.
GPS Mode
If your Mobile Broadband device supports multiple GPS modes, you can select which
mode your device should use.
Configure GPS Applications
Click this button to open the GPS Applications window. This window can be used to add
more application icons to the GPS Applications Menu (new interface) and the GPS Bar
(classic interface). See “GPS Applications Window” on page 92 for more information.
Test GPS
Click this button to test the GPS functions of your Mobile Broadband device by querying the
device for your current location.
Note
Test results appear to the right. These data fields also appear on the GPS Bar. See
“GPS Data Fields” on page 91 for their descriptions.
The Location/GPS Tab
143
Sprint SmartView Settings
Do not show Privacy Consent Agreement for...
Section 14F
The Sounds Tab
The Sounds tab lets you configure Sprint SmartView to play a sound when various events
occur. You can also specify the sounds that Sprint SmartView plays. Check the Enable sounds
box to enable this feature. Once the feature is enabled, check the box for an event you wish to
associate with a sound, and then click Browse to select the sound file (Windows .WAV format)
for that event.
You can specify sounds for the following events:
Connected
Plays a sound when Sprint SmartView successfully connects to a WiFi Network.
Lost Connection
Plays a sound when Sprint SmartView disconnects from or loses its connection to a WiFi
Network.
Hot Spot Connection
Plays a sound when Sprint SmartView associates with a WiFi hotspot.
144
The Sounds Tab
The Updates Tab
The Updates tab allows you to specify when updates to the Sprint SmartView software and
its databases are made.
Automatically download and install
Select this option to have Sprint SmartView automatically download and install product
updates at regular intervals (once a week).
Note
These updates are silent. You will not see the update wizard when updates are
downloaded silently.
Prompt me to download and install
Select this option to have Sprint SmartView periodically prompt you to download and install
product updates.
Manually download and install
Select this option if you want product updates to be downloaded only when you click
Update Now.
The Updates Tab
145
Sprint SmartView Settings
Section 14G
Update Now
Click Update Now to have Sprint SmartView immediately check for available updates. If new
updates are available, an update wizard will appear. This wizard allows you to choose which
updates you want to download and install.
Apply Firmware Update
As part of its update process, Sprint SmartView can download updates to your Mobile
Broadband device's firmware. Normally, such an update will be installed as soon as it is
downloaded. In some cases, however, you can choose to defer the update's installation until
later. Click Apply Firmware Update to install an update that you had earlier chosen to defer.
146
The Updates Tab
Sprint SmartView Settings
Section 14H
The VPN Tab
The VPN tab specifies how Sprint SmartView accesses Virtual Private Networks.
Selecting Do Not Use VPN disables Sprint SmartView's VPN functionality. Select this option
if you do not plan to establish VPN connections.
You must choose one of the other two options and fill in the corresponding fields if you wish
to do either of the following things:
● Connect to a VPN by clicking the VPN button (classic interface) or the VPN icon (new
interface) in the main window.
● Automatically log into a VPN when you connect to a specific network (see
“Automatically Launching a VPN Connection” on page 102).
Use existing VPN profile
Select this option if the VPN Client software you will be using is supported by Sprint
SmartView. Then, specify the supported VPN Client software and the Login Profile that you
want to use. See “Supported Clients” on page 100 for more information on supported VPN
client software.
The VPN Tab
147
Use third party VPN client
Select this option if the VPN Client software you will be using is not supported by Sprint
SmartView, and then follow these steps:
1. Click Browse.
2. Select the program file to be launched.
3. Click Open. The path of the selected file should now appear in the Command Line box.
4. If your VPN Client software requires that additional parameters be included after the
program filename on the command line, these may be entered in the Parameters box.
Consult the documentation for your VPN Client to determine if such parameters are
needed.
See “Supported Clients” on page 100 for more information on which VPN Client software is
supported.
Auto Launch
Check this box if you want new Network Profiles created to automatically launch the VPN
software specified above each time you connect. Note that this is only a default. You can
change this setting for an individual profile by checking or unchecking the VPN Autolaunch box
on the General tab of the properties for the desired profile. See “Automatically Launching a VPN
Connection” on page 102 for more information.
148
The VPN Tab
Section 15
Troubleshooting Tools
Section 15A
Event History Manager
The event history can be viewed from the Help menu in the Main Window. Click Help > Event
History Manager to see events that have been logged (for example, connections,
disconnections, errors). The window shown below will appear.
You can do the following in this window:
● Double-click on any item in the list to see more information about that event
● Use the options in the Filter by box to limit the events displayed to a particular date range,
connection technology or event type.
● Check your total usage data for Mobile Broadband, WiFi or WiMAX by viewing the
statistics in lower right corner of the window.
● Click on the Reset Event History Manager button to delete all the currently-logged events
and reset the usage data in the lower right of the page to 0.
Note
150
For WiFi connections, the usage estimates assume 1,500 bytes per packet received and
150 bytes per packet sent.
Event History Manager
WiFi Network Info
To view information about a WiFi Network you are currently connected to or about your
current WiFi device, select WiFi Info from the Tools menu. This produces the window shown
below.
Network Tab
IP Address
The Internet address your computer is using for the current WiFi network connection.
Ordinarily, the address displayed here is assigned only for the duration of the current
connection. It is most likely NOT permanently assigned to your computer.
Gateway
The address of the device that is responsible for routing all of the network traffic you send
over the WiFi connection.
WiFi Network Info
151
Troubleshooting Tools
Section 15B
DNS Server
The address of the server your computer is using to translate the textual Internet addresses
used by human beings into the numerical addresses that computers use, and vice versa. For
example, such a server would be used by your browser to discover that the numerical address
of “Sprint.com” is 206.159.101.241.
DHCP Server
The address of the server that assigned your computer's network configuration for the current
wireless connection.
WINS Server
The address of the server (if any) that your computer is using to find the names of computers
on a Windows network.
Activity
The number of packets of data that your computer has sent and received over the WiFi
connection since it was established.
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WiFi Network Info
Troubleshooting Tools
Device Tab
Vendor Description
The name of your WiFi device, as reported by its onboard operating software.
MAC Address
The Hardware Address of the device. MAC (Media Access Control) addresses are
pre-configured by the device's manufacturer and usually cannot be altered. These
addresses are used for transferring data by hardware-level protocols such as Ethernet and
802.11 (WiFi). Higher level protocols such as the TCP/IP Protocol Suite used by the Internet
have their own addressing schemes, but still rely on the hardware-level protocol for the
transfer of data between individual nodes on a network.
Driver Version
The version of the driver for this device that is currently installed on your computer.
Firmware Version
The version of the device's onboard operating software.
WiFi Network Info
153
Section 15C
The Mobile Info Window
To view information about your Mobile Broadband device and/or your current Mobile
Broadband Connection (if any), select Mobile Info from the Tools menu. The window shown
below will appear.
Note
The information displayed in this window is provided by your Mobile Broadband device
and its drivers. If the device does not provide this information or the information
provided is incorrect, this will be reflected in the displayed data.
Device Tab
Device Name
The name used internally by software applications to uniquely identify your Mobile Broadband
device.
154
The Mobile Info Window
Device Description
Troubleshooting Tools
The user friendly name of your Mobile Broadband device.
Manufacturer
The name of the manufacturer of your Mobile Broadband device.
Modem Model
The model name of your Mobile Broadband device.
Revision
The revision field contains manufacturer-specific information about the version of your
device. It may, for example, contain additional information about your device's model
number or its firmware version.
ESN
Your Mobile Broadband device's Electronic Serial Number.
Technology
The type of Mobile Broadband device you are using (CDMA or GSM).
Firmware Version
The version of your Mobile Broadband device's onboard operating software.
Hardware Version
The version of your device's hardware.
Modem Port
The communications (COM) port that your Mobile Broadband device is currently attached
to.
User Name
Your Network Access Identity (NAI), usually in the form of username@companyabc.com
Phone Number (MDN)
The telephone number of your Mobile Broadband device.
Home Carrier Name
The name of the wireless service provider that your Mobile Broadband device considers to
be its “home” network.
The Mobile Info Window
155
Home Carrier ID
The ID of the wireless service provider that your Mobile Broadband device considers to be its
“home” network.
PRL Version
The version of the file on your device that contains the Preferred Roaming List.
MSID (IMSI_S)
Your Mobile Device's IMSI (International Mobile Subscriber Identity) code. The IMSI allows any
mobile network to identify the home country and network of the subscriber.
Network Tab
Network Name
The name of the mobile carrier you are currently connected to.
156
The Mobile Info Window
The ID of the network to which your Mobile Broadband device is currently connected.
Connected
Indicates whether you are currently connected to a Mobile Broadband Network.
Roaming
Indicates whether you are currently connected to a Mobile Broadband Network that is not
your “home” network.
MIP Error
The last Mobile IP Error Code reported by your Mobile Broadband device.
Signal Strength (dBm)
The strength of the signal being received from this network, expressed in dBm.
Data Sent
The amount of data sent over this connection since it was established (in bytes).
Data Received
The amount of data received over this connection since it was established (in bytes).
IP Address
The IP Address you are using for the current Mobile Broadband Connection. Ordinarily, the
address displayed here is assigned only for the duration of the current connection. It is most
likely NOT permanently assigned to your computer.
Gateway Address
The address of the default gateway that has been assigned to your device.
The Mobile Info Window
157
Troubleshooting Tools
System ID
Section 15D
The WiMAX Info Window
To view information about your WiMAX device and the WiMAX network you are currently
connected to (if any), select WiMAX Info from the Tools menu. The window shown below will
appear.
Network Tab
IP Address
The Internet address your computer is using for the current WiMAX network connection.
Ordinarily, the address displayed here is assigned only for the duration of the current
connection. It is most likely NOT permanently assigned to your computer.
Gateway
The address of the device that is responsible for routing all of the network traffic you send via
WiMAX.
DNS Server
The address of the server your computer is using to translate the textual Internet addresses into
numerical addresses, and vice versa. For example, such a server would be used by your
browser to discover that the numerical address of “Sprint.com” is 206.159.101.241.
DHCP Server
The address of the server that assigned your computer's network configuration for the current
WiMAX connection.
158
The WiMAX Info Window
The address of the server (if any) that your computer is using to find the names used by
computers in a Windows workgroup.
Activity
The number of packets of data that your computer has sent and received over the WiMAX
connection since it was established.
Device Tab
MAC Address
The Hardware Address of the device. MAC (Media Access Control) addresses are preconfigured by the device's manufacturer and usually cannot be altered. These addresses
are used for transferring data by hardware-level protocols such as Ethernet or WiMAX.
Higher level protocols such as the TCP/IP Protocol Suite used by the Internet have their own
addressing schemes, but still rely on the hardware-level protocol for the transfer of data
between individual nodes on a network.
Library Version
The version of the software interface of the device’s WiMAX chipset.
Firmware Version
The version of your WiMAX device's onboard operating software.
Driver Version
The version of the driver for this device that is currently installed on your computer.
The WiMAX Info Window
159
Troubleshooting Tools
WINS Server
BaseBand Chip
The version of the chip in your WiMAX device that formulates the baseband WiMAX signal.
RF Chip Version
The version of the chip in your WiMAX device that modulates and multiplexes the baseband
WiMAX signal for RF transmission.
Calibration Status
This indicates whether your WiMAX device has been calibrated.
Antenna Calib
This item is not currently reported by the Sprint SmartView software.
Antenna Gain Diff
This item is not currently reported by the Sprint SmartView software.
Tx Power Offset
This item is not currently reported by the Sprint SmartView software.
MAC Version
This item is not currently reported by the Sprint SmartView software.
The Advanced Button
Click this button to open the Advanced WiMAX Info window (see page 161).
160
The WiMAX Info Window
Clicking Advanced on the Device page of the WiMAX Info window produces the Advanced
WiMAX Information window (shown below). This window provides advanced information for
troubleshooting the WiMAX airlink.
Rx Power
The strength of the signal being received by your WiMAX device.
CINR
Carrier to Interference + Noise Ratio. This is an indication of how strong the desired signal
is compared to any interfering signals and noise. A value of 27 as shown
BSID
Base Station ID. The ID of the base station you are currently connected to.
TX Power
The level of power being used for transmissions by your WiMAX device.
Preamble Index
The Preamble Index of the WiMAX base station sector you are currently connected to.
The WiMAX Info Window
161
Troubleshooting Tools
Advanced WiMAX Info
Section 15E
The Ethernet Info Window
To view information about your Ethernet device and the Ethernet network you are currently
connected to (if any), select Ethernet Info from the Tools menu. The window shown below will
appear.
Note
This menu option and the window it produces only appear on versions of the Sprint
SmartView software that support establishing Ethernet connections.
Network Tab
IP Address
The Internet address your computer is using for the current Ethernet network connection.
Gateway
The address of the device that is responsible for routing all of the network traffic you send via
Ethernet.
162
The Ethernet Info Window
The address of the server your computer is using to translate the textual Internet addresses
used by human beings into the numerical addresses that computers use, and vice versa.
For example, such a server would be used by your browser to discover that the numerical
address of “Sprint.com” is 206.159.101.241.
DHCP Server
The address of the server that assigned your computer's network configuration for the
current Ethernet connection.
WINS Server
The address of the server (if any) that your computer is using to find the names used by
computers in a Windows workgroup.
Activity
The number of packets of data that your computer has sent and received over the Ethernet
connection since it was established.
The Ethernet Info Window
163
Troubleshooting Tools
DNS Server
Device Tab
Vendor Description
The name of your Ethernet device, as reported by its onboard operating software.
MAC Address
The Hardware Address of the device. MAC (Media Access Control) addresses are preconfigured by the device's manufacturer and usually cannot be altered. These addresses are
used for transferring data by hardware-level protocols such as Ethernet and 802.11 (WiFi).
Higher level protocols such as the TCP/IP Protocol Suite used by the Internet have their own
addressing schemes, but still rely on the hardware-level protocol for the transfer of data
between individual nodes on a network.
Driver Version
The version of the driver for this device that is currently installed on your computer.
Firmware Version
The version of the device's onboard operating software.
164
The Ethernet Info Window
About Sprint SmartView
Select this item to display a window displaying version information for the Sprint SmartView
software and the phone number for Sprint Customer Service.
Clicking System Info opens a window containing extensive information about your
computer's configuration. This information may be useful to a Customer Service
Representative, should you need help in resolving a problem.
About Sprint SmartView
165
Troubleshooting Tools
Section 15F
166
About Sprint SmartView
Section 16
Troubleshooting Procedures
Section 16A
Application Launch Issues
Application is not visible after launch
Sprint SmartView is designed to launch into the display state from which it was last exited. As
such, it is possible that Sprint SmartView will launch directly to its minimized state, causing you
to assume that it is not running.
Resolution
Look for a minimized Sprint SmartView in the Windows taskbar. If Sprint SmartView is present,
just click on it to return it to its normal state.
Autolaunching of Sprint SmartView at startup
Sprint SmartView installation can be configured to allow the application to automatically launch
when your computer boots up or when a new user logs into the machine. This may (or may
not) be the way you prefer it to behave.
Resolution
You can access the setting that controls this behavior by selecting Settings from the Tools
menu and then choosing the Client tab. Check (or uncheck) the Automatically run this
application on machine startup box to specify whether Sprint SmartView should be
automatically launched.
Windows XP’s native WiFi management is shut down at startup
This behavior is intentional. Sprint SmartView provides significantly more powerful WiFi
management than XP’s native WiFi engine. However, if you prefer XP’s native tool, you can
disable Sprint SmartView’s WiFi management entirely. See page 178 for more information.
168
Application Launch Issues
Device Issues
In some circumstances, Sprint SmartView will not be able to use your WiFi, WiMAX, or
Mobile Broadband device.
Device Disabled
WiFi, WiMAX, and Mobile Broadband devices, like any other network adapter, can be
disabled by Microsoft Windows. The status text in Sprint SmartView's Main Window will
indicate when a device has been disabled. You can tell Windows to re-enable the device by
following the appropriate procedure below.
Windows 2000
1. Right click on the My Computer icon on your desktop and then select Properties from
the menu that appears.
2. Select the Hardware tab.
3. Click Device Manager. In the Device Manager window appears
4. Locate the disabled device in Device Manager. Most devices used by Sprint
SmartView will be listed under the Network Adapters heading, but a few may be listed
under Modems.
5. Right click on the disabled device and then select Enable from the menu that
appears.
Windows XP
1. Open the Windows System Properties folder. The procedure for doing this depends
on whether “My Computer” is on your desktop or in the first level of the Start menu.
䡲 If “My Computer” is on your desktop, right click on the My Computer icon and
then select Properties from the menu that appears.
䡲 If “My Computer” is on the first level of the Start menu, select My Computer from
the Start menu and then click View System Information in the left column of the
window that appears.
2. Select the Hardware tab.
3. Click Device Manager. In the Device Manager window appears
4. Locate the disabled device in Device Manager. Most devices used by Sprint
SmartView will be listed under the Network Adapters heading, but a few may be listed
under Modems.
5. Right click on the disabled device and then select Enable from the menu that
appears.
Device Issues
169
Troubleshooting Procedures
Section 16B
Windows Vista
1. Display the Windows System Properties folder. The procedure for doing this depends on
whether “Computer” is on your desktop or in the first level of the Start menu.
䡲 If “Computer” is on your desktop, right click on the Computer icon and then select
Properties from the menu that appears.
䡲 If “Computer” is on the first level of the Start menu, select Computer from the Start
menu and then click System Properties at the top of the window that appears.
2. Click the Device Manager link in the left column. The Device Manager window appears
3. Locate the disabled device in Device Manager. Most devices used by Sprint SmartView
will be listed under the Network Adapters heading, but a few may be listed under
Modems.
4. Right click on the disabled device and then select Enable from the menu that appears.
No Wireless Device Detected
Sprint SmartView will display “No Wireless Device Detected” if it cannot communicate with the
wireless device.
Resolution
Causes for this may include:
● Devices (such as phone handsets) that must be tethered to your computer with a data
cable (such as USB), but are not currently properly connected. Make sure the cables for
devices that require them are properly attached to both your computer and the device.
● External devices (such as phone handsets) that are not currently powered on. Make sure
external devices are switched on. Make sure the batteries of battery-powered devices are
charged. Make sure devices that must be plugged into an electrical outlet are plugged in.
● PC Card, USB, or ExpressCard devices that are not properly inserted. Make sure such
devices are firmly seated in the appropriate slots.
● The wrong device is selected in the Hardware tab of the Settings window. Ordinarily,
Automatic Selection should be specified in the Selected column. If Manual Selection is
specified, verify that the selected device is the device you are trying to use. See “The
Hardware Tab” on page 133 for more information.
● No driver or incorrect driver installed. Ensure that the latest drivers for the device are
correctly installed according to the instructions of the device’s manufacturer.
170
Device Issues
Numbered Errors
Error 67
Your Sprint user name and/or password may be incorrect. Possible causes include the
following:
● Mobile Broadband device account credentials have changed.
● Mobile Broadband device is no longer provisioned for service.
● If the device is a handset, Phone As Modem Access has not been set up for the
account.
Resolution
● Select Update Data Profile IOTA from the Tools menu. This instructs your Mobile
Broadband device to update its provisioning information so that it may properly use
Sprint Data Services.
● Rerun the Activation Wizard. See page 5 for a tutorial on the Activation Wizard.
● Contact Sprint Customer Service to ensure that there are no problems with the
account.
Error 131
Your Sprint user name or password may be incorrect. Your Mobile Broadband device
account credentials may have changed.
Resolution
● Select Update Data Profile IOTA from the Tools menu. This instructs your Mobile
Broadband device to update its provisioning information so that it may properly use
Sprint data services.
● Rerun the Activation Wizard. See page 5 for a tutorial on the Activation Wizard.
Numbered Errors
171
Troubleshooting Procedures
Section 16C
Error 619
A connection to the remote computer could not be established, so the port used for this
connection was closed. Possible causes for this error include the following:
● Network resources are unavailable.
● Attempting to reconnect before your Mobile Broadband device has finished
disconnecting from a previous call.
● Your Mobile Broadband device may be malfunctioning.
Resolution
● Wait 30 seconds, and then try to connect again.
● Remove the Mobile Broadband device and reinsert it into the computer.
● Reboot the computer.
Error 628
The connection was terminated by the remote computer before it could be completed. Possible
causes for this error include the following:
● Call was dropped due to poor signal.
● Call was dropped due to network congestion.
Resolution
● If indoors, move closer to a window, exterior wall or move to a higher level. Re-orienting
the computer/wireless device may help as well.
● Wait 30 seconds, and then try to connect again.
Error 633
The device is already in use or is not configured properly. Possible causes for this error include:
● There is a problem with some of the drivers installed for the wireless device.
● Another application such as a fax program or PDA device software is attempting to use
the port.
Resolution
● Shut down all FAX and PDA software and launch Sprint SmartView again. Examples of
common applications that can cause this type of problem include: PalmSource Hotsync,
Microsoft ActiveSync, and Blackberry Desktop Manager.
● Uninstall any other wireless device connection management software installed on the
computer.
● Re-install Sprint SmartView.
172
Numbered Errors
The connection was dropped. Possible causes for this error include:
● Call was dropped due to poor signal.
● Call was dropped due to network congestion.
Resolution
● If indoors, move closer to a window, exterior wall, or a higher level. Reorienting the
computer or wireless device may help as well.
● Reboot the computer.
● Select Update Data Profile IOTA from the Tools menu. This instructs your Mobile
Broadband device to update its provisioning Information so that it may properly use
Sprint Data Services.
Error 678
The remote computer is not responding. Possible causes for this error include:
● Poor signal.
● Network resources are unavailable.
Resolution
● If indoors, move closer to a window or exterior wall or move to a higher level.
Reorienting the computer or wireless device may help as well.
● Wait 30 seconds, and then try to connect again.
Error 691
Access was denied because user name and/or password supplied is invalid on the
domain. Possible causes for this error include:
● Poor signal.
● Mobile Broadband device account credentials have changed.
Resolution
● If indoors, move closer to a window or exterior wall or move to a higher level. Reorienting the computer/wireless device may help as well.
● Reboot the computer.
● Select Update Data Profile IOTA from the Tools menu. This instructs your Mobile
Broadband device to update its provisioning information so that it may properly use
Sprint Data Services.
Numbered Errors
173
Troubleshooting Procedures
Error 668
Error 692
There was a hardware failure in the device. Possible causes of this error include:
● Wireless device is defective or broken.
● Problem with PC Card Slot, ExpressCard slot, or USB port.
Resolution
● Close Sprint SmartView, reinsert the device, and launch Sprint SmartView again.
● Reboot the computer.
● Try connecting the device to another slot (or port).
Error 718
PPP/Network Timeout. Possible causes for this error include:
● Poor signal.
● Network resources are unavailable.
Resolution
● If indoors, move closer to a window or exterior wall or move to a higher level. Reorienting
the computer or wireless device may help as well.
● Wait 30 seconds, and then try to connect again.
● Reboot the computer.
Error 719
PPP termination by remote machine. Possible causes for this error include the following:
● Poor signal.
● Network resources are unavailable.
Resolution
● If indoors, move closer to a window or exterior wall, or move to a higher level. Reorienting
the computer or wireless device may help as well.
● Wait 30 seconds, and then try to connect again.
● Reboot the computer.
174
Numbered Errors
The connection attempt failed because the connecting device on the remote computer is
out of order. Possible causes for this error include:
● Poor signal.
● Network resources are unavailable.
● There is a problem with one of the wireless device drivers.
Resolution
● If indoors, move closer to a window or exterior wall, or move to a higher level.
Reorienting the computer or wireless device may help as well.
● Wait 30 seconds, then try to connect again.
● Close Sprint SmartView, reinsert the wireless device and launch Sprint SmartView
again.
● Reboot the computer.
● Uninstall any other software that manages wireless connections (if any are present on
the computer).
● Reinstall Sprint SmartView.
Numbered Errors
175
Troubleshooting Procedures
Error 777
176
Numbered Errors
Section 17
Frequently Asked Questions
Section 17A
General Questions
Why Does Sprint SmartView Shut Down Windows “Zero Config?”
“Zero Config” is the WiFi management utility built into Windows XP. Sprint SmartView provides
significantly enhanced WiFi management capabilities, including the following:
● automatically log into all of Sprint’s partner WiFi networks
● specify connection priority on a network by network basis, allowing dynamic roaming not
only to other WiFi networks, but also to WiMAX and Mobile Broadband networks (and
vice versa).
● if desired, automatically shut down your WiFi connection when you establish a
connection to another network technology, such as the local network at your home or
office.
● configure your VPN client, your browser, or a whole list of applications to be automatically
launched when you connect to selected WiFi networks.
In order to provide these enhanced capabilities, Sprint SmartView must manage WiFi
connections itself. Since WiFi cannot be managed by two different applications simultaneously,
Zero Config is shut down.
Note
The native WiFi management tool in Windows Vista is a completely different tool than XP’s
Zero Config. Vista does not allow third-party applications such as Sprint SmartView to
shut the tool down. However, it does provide support for external enhancements. This
allows Sprint SmartView to provide almost as much functionality on Vista as it does on XP
and 2000, without actually shutting the tool down.
How do I return WiFi Control to Zero Config?
Sprint SmartView returns control to Zero Config automatically whenever you exit the Sprint
SmartView application. If you would rather use Zero Config to manage WiFi connections even
when Sprint SmartView is running, you must disable Sprint SmartView’s WiFi management by
doing the following:
1. Select Settings from the Tools menu. The Settings window appears.
2. Select the Client tab.
3. Remove the check from the box labeled Use this as my default WiFi management utility.
4. Click the OK button.
Note
178
This procedure disables ALL of Sprint SmartView’s WiFi functionality and hides the WiFi
Connections Interface entirely.
General Questions
Follow these steps:
1. Select Settings from the Tools menu.
2. Select the Client tab.
3. Remove the check from the Automatically run this application on machine startup
box.
4. Click the OK button.
General Questions
179
Frequently Asked Questions
How do I stop Sprint SmartView from launching every time I restart
my computer?
Section 17B
WiFi Questions
Why Does Sprint SmartView Keep Scanning for WiFi Networks?
Sprint SmartView will continue to scan until it finds one or more available networks or hot spots.
If it keeps scanning, there are most likely no WiFi networks or hot spots in the area.
“Closed” networks are a special case. Although Sprint SmartView can detect whether closed
networks are in the area, it can’t actually identify (or connect to) individual closed networks
without probing for these networks using their exact names. To enable this, you have to create a
profile for the network you wish to connect to. See “Accessing a Closed Network” on page 56
for more information.
Why do I keep losing my connection?
This may be due to interference caused by other devices like cordless phones, microwave
ovens, and other 2.4 GHz band devices.
Why am I unable to connect to a network that I can see in Sprint
SmartView?
Causes for this include:
● Signal strength from the wireless Access Point may not be strong enough to allow reliable
connections.
● It may not be a publicly available Access Point. Many companies or campuses will use
wireless networking within their buildings, but will not grant public access.
180
WiFi Questions
Device Issues
In some circumstances, Sprint SmartView will not be able to use your WiFi device, your
WiMAX device, your Mobile Broadband device or all three.
Disabled
WiFi, WiMAX, and Mobile Broadband devices, like any other network adapter, can be
disabled by Microsoft Windows. The status text in Sprint SmartView's Main Window will
indicate when a device has been disabled.
Resolution
Tell windows to re-enable the device. See “Device Disabled” on page 169 for more
information.
No Wireless Device Detected
Sprint SmartView will display “No Wireless Device Detected” if it cannot communicate with
the wireless device.
Resolution
Causes for this may include:
● Devices (such as phone handsets) that must be tethered to your computer with a
data cable (such as USB), but are not currently properly connected. Make sure the
cables for devices that require them are properly attached to both your computer and
the device.
● External devices (such as phone handsets) that are not currently powered on. Make
sure external devices are switched on. Make sure the batteries of battery-powered
devices are charged. Make sure devices that must be plugged into an electrical outlet
are plugged in.
● PC Card, USB, or ExpressCard devices that are not properly inserted. Make sure such
devices are firmly seated in the appropriate slots.
● The wrong device is selected in the Hardware Tab of the Settings Window. Ordinarily,
automatic selection should be specified in the “Selected” column. If Manual selection
is specified, verify that the selected device is the device you are trying to use. See
“The Hardware Tab” on page 133 for more information.
● No driver or incorrect driver installed. Ensure that the latest drivers for the device are
correctly installed according to the instructions of the device’s manufacturer.
Device Issues
181
Frequently Asked Questions
Section 17C
Section 17D
GPS Questions
Terminology
GPS Bar = The interface that is described starting on page 88
GPS = Global Positioning Systems
HEPE = Horizontal Estimated Position Error (equates to GPS accuracy)
NMEA = National Marine Electronics Association
LBS = Location-Based Services
BMF = Business Mobility Framework
IMQ = Idle Mode Query (Service Option 35)
AFLT = Advanced Forward Link Trilateration
Questions About GPS Technology
What is GPS?
GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive
satellite signals, but do not transmit. There are various GPS standards for User Plane and
Control Plane.
What is GPS User Plane?
It is the ability to execute GPS Requests at the subscriber level (that is, on your Mobile
Broadband Device).
What is GPS Control Plane?
It is the ability to execute GPS Requests at the server level (that is, via the network).
What GPS mode options are supported?
GPS on a Sprint Mobile Broadband device works like any other GPS device. Sprint provides
two types of GPS: GPS Basic and GPS Premium.
What is Location-Based Service (LBS)?
LBS is used to provide enhanced local search functionality via the Internet.
182
GPS Questions
GPS Basic allows the Mobile Broadband device to use GPS outdoors only. In this mode, the
GPS receiver (device) requires an unobstructed view of GPS satellites (the sky), and, like
any other GPS device, often does not perform well within forested areas or near tall
buildings.
Sprint GPS Basic is based on gpsOne® standards and uses LBS for the first fast GPS fix.
GPS coordinate values are made available for applications via a local GPS NMEA
communications port.
What is GPS Premium?
The GPS Premium option is not yet available at this time.
Is a GPS Subscription required?
For GPS Basic, no GPS subscription is required. For GPS Premium, a GPS subscription is
required.
What is the difference between GPS Basic and GPS Premium?
GPS Basic is for outdoor use similar to the capabilities of a typical GPS device. GPS
Premium is an enhanced GPS capability allowing GPS to be used indoors and outdoors.
What is NMEA?
NMEA 0183 is a standard protocol, used by GPS Receivers to transmit data. NMEA Output
is composed of various strings. Sprint Mobile Broadband devices support the following
strings: $GPGGA, $GPRMC, $GPGSA, $GPGSV.
When does one need NMEA?
You only need NMEA when using a GPS Application that employs an NMEA output stream
(see “What is a GPS Application?” on page 184). We recommend not activating the NMEA
stream unless you are going to use it; this will ensure the best possible data performance
on your Mobile Broadband device.
What is Business Mobility Framework (BMF)?
BMF is an LBS infrastructure that allows GPS server-based solutions to request and obtain
device location information.
What is enhanced local search?
It is a quick and easy method to run local search queries. This allows you to find locations
and directions to locations/businesses via the Sprint SmartView software. The enhanced
local search uses LBS, thus allowing you to search for Sprint Nextel stores, hotels,
restaurants, coffee shops, banks, etc.
GPS Questions
183
Frequently Asked Questions
What is GPS Basic?
How do I get the enhanced local search feature?
The enhanced local search is available as part of the latest Sprint SmartView software. It allows
you to submit custom queries or use one of the predefined finder services that are included by
default.
What is a GPS Application?
A GPS Application is an application that uses NMEA data to get regular location coordinate
updates and values typically displayed in a user interface. Examples of GPS Applications are:
Microsoft Streets & Trips and Map Point.
How do I develop GPS Applications?
Device GPS SDKs are available. We recommend joining the Sprint Nextel Software Application
Development Program to get the appropriate and latest SDK information.
GPS and Sprint SmartView
How do I enable GPS?
By unchecking Disable GPS in the Location/GPS tab.
How do I display the GPS Receiver?
If you are using the new interface, the GPS Search Menu appears at the bottom of the main
window. Hovering over the satellite icon near the upper-right corner of the Main Window,
displays the GPS data received. Clicking this icon displays the GPS Application Launch Menu.
If you are using the classic interface, you can open the GPS Bar by clicking on the GPS Bar in
the Main Window of the Sprint SmartView software.
Does GPS work when Privacy is On?
No. Turning privacy on (by closing the GPS Bar in the “classic” user interface) means you do
not want your Mobile Broadband device to be discoverable via GPS. Thus, GPS is not started
on the device.
How do I start GPS NMEA?
Connect your GPS-Capable Mobile Broadband device and start the Sprint SmartView software.
If you are using the new interface, NMEA will be started automatically when you perform a
location-based search or launch an application from the GPS Application Launch Menu.
If you are using the classic interface, click the GPS button in the Main Window to open the GPS
Bar and then click the NMEA Start Button (the yellow arrow on the right end of the bar) to start
NMEA output. GPS NMEA should now be available to be used with any GPS NMEA183compliant applications.
184
GPS Questions
If you are using the classic interface, click the NMEA Start Button again to stop NMEA
Output (this button is found on the bottom right of GPS Bar). If you are using the new
interface, NMEA can only be shut down by closing the Sprint SmartView application.
How do I configure my NMEA port?
Three NMEA ports are created when you install the Sprint SmartView software (see “GPS/
NMEA COM Ports” on page 93 for more information on the ports created). A particular port
may be assigned to a launched GPS application when you add it by entering the port
number in the Parameters box of the Application Configuration window (see “Adding a
GPS Application to the GPS Applications Window” on page 95).
How do I use GPS Applications with a Sprint GPS-Capable Device?
There are essentially three things you must do to make a GPS application work with your
Sprint GPS-capable device:
● Add the GPS application according to the instructions in “Adding a GPS Application
to the GPS Applications Window” on page 95, making sure that you properly assign
an NMEA port number to the application.
● Typically, the application that you wish to use has to be informed of the port number it
has been assigned. Consult the documentation for the application you wish to use to
see where you need to enter this information.
● Start GPS NMEA in the Sprint SmartView software. See “How do I start GPS NMEA”
(above).
Can LBS/GPS be used when the device is configured for NDIS?
Yes, both Location Based Services and GPS Services are supported while the device is in
NDIS mode.
GPS Questions
185
Frequently Asked Questions
How do I stop GPS NMEA?
186
GPS Questions
Section 18
Terms and Conditions
Subscriber Agreement
General Terms and Conditions of Service
Please note these terms may not be the most current version. A current version of the terms is
available at our web site or upon request.
Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681.
Basic Definitions
In this document: (1) “we,” “us,” “our,” and “Sprint” mean Sprint Solutions, Inc. and its affiliates
doing business as Sprint or Sprint PCS; (2) “you,” “your,” “customer,” and “user” mean an
account holder or user with us; (3) “Device” means any phone, device, accessory or other
product we sell to you or that is active on your account with us; and (4) “Service” means our
offers, rate plans, options, wireless services or Devices on your account with us.
The Subscriber Agreement
The Subscriber Agreement (“Agreement”) is a contract under which we provide and you accept
our Services. In addition to these Terms and Conditions of Service (“Ts&Cs”), there are several
parts to the Agreement, including, but not limited to, the detailed plan or other information on
Services we provide or refer you to during the sales transaction, and any confirmation materials
we may provide you. It is important that you carefully read all of the terms of the Agreement.
Services Covered By These Ts&Cs & Additional Terms
These Ts&Cs apply to our standard wireless Services and any other Service we offer you that
references these Ts&Cs. Different terms will apply to most business accounts. Additional terms
will apply when you use certain Services, typically those you can access online (for example,
picture/video Services, online forums, etc.). Additional terms will also apply if you activate
Services as part of a bundle with another company’s services (for example, cable services,
home phone services, etc.). The additional terms for bundled Services may either modify or
replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/
payment, and disputing charges. Also, a different dispute resolution provision may apply to
services provided by another company (the dispute resolution provisions in this Agreement still
apply to our Services). You will be provided details on any additional terms with your selection
of any bundled Service.
Our Policies
Services are subject to our business policies, practices and procedures (“Policies”), including,
but not limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both
available at our web site. You agree to all of our Policies when you use our Services. Our
Policies are subject to change at anytime with or without notice.
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You must have the legal capacity to accept the Agreement. You accept the Agreement when
you do any of the following: (a) sign a contract with us on paper or electronically; (b) accept
Agreement through an oral or electronic statement; (c) attempt to or in any way use the
Services; (d) pay for the Services; or (e) open any package or start any program that says
you are accepting the Agreement when doing so. If you don’t want to accept the Agreement,
don’t do any of these things.
Term Commitments & Early Termination Fees
Many of the Services (for example, rate plans and Device discounts) that we offer require you
to maintain certain Services with us for a minimum term, usually 1 or 2 years (“Term
Commitment”). You will be charged a fee (“Early Termination Fee”) for each line of Service
that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of
Service that we terminate early for good reason (for example, violating the payment or
other terms of the Agreement). Early Termination Fees are a part of our rates. Your exact
Term Commitment and Early Termination Fee may vary based on the Services you select
and will be disclosed to you during the sales transaction. Carefully review any Term
Commitment and Early Termination Fee requirements prior to selecting Services. After you
have satisfied your Term Commitment, your Services continue on a month-to-month basis
without any Early Termination Fee, unless you agree to extend your Term Commitment or
agree to a new Term Commitment. As explained directly below, there are instances when
you will not be responsible for an Early Termination Fee for terminating Services early.
When You Don’t Have To Pay An Early Termination Fee
You aren’t responsible for paying an Early Termination Fee when terminating Services: (a)
provided on a month-to-month basis; (b) consistent with our published trial period return
policy; or (c) in response to a materially adverse change we make to the Agreement as
described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates,
charges, how we calculate charges, or your terms of Service. We will provide you notice of
material changes, and may provide you notice of non-material changes, in a manner
consistent with this Agreement (see “Providing Notice To Each Other Under The
Agreement” section). If a change we make to the Agreement is material and has a material
adverse effect on Services under your Term Commitment, you may terminate each line of
Service materially affected without incurring an Early Termination Fee only if you: (a) call
us within 30 days after the effective date of the change; and (b) specifically advise us that
you wish to cancel Services because of a material change to the Agreement that we have
made. If you do not cancel Service within 30 days of the change, an Early Termination Fee
will apply if you terminate Services before the end of any applicable Term Commitment.
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Terms and Conditions
When You Accept The Agreement
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason,
including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit (“ASL”);
(c) harassing/threatening our employees or agents; (d) providing false information; (e)
interfering with our operations; (f) using/suspicion of using Services in any manner restricted by
or inconsistent with the Agreement; (g) breaching the Agreement, including our Policies; (h)
providing false, inaccurate, dated or unverifiable identification or credit information, or becoming
insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; or (j) if we
believe the action protects our interests, any customer’s interests or our network.
Your Ability To Change Services & When Changes Are Effective
You typically can change Services upon request. In some instances, changes may be
conditioned on payment of an Early Termination Fee or certain other charges, or they may
require you to accept a new Term Commitment. Changes to Services are usually effective at the
start of your next full invoicing cycle. If the changes take place sooner, your invoice may reflect
pro-rated charges for your old and new Services.
Your Right To Terminate Services
You can terminate Services at any time by calling us and requesting that we deactivate all
Services. You are responsible for all charges billed or incurred prior to deactivation. If Services
are terminated before the end of your invoicing cycle, we won’t prorate charges to the date of
termination and you won’t receive a credit or refund for any unused Services. Except as
provided above, you must also pay us an Early Termination Fee for each line of Service that
you terminate early.
Credit Checks & Credit Information
We agree to provide you Services on the condition you have and maintain satisfactory credit
according to our standards and policies. You agree to provide information we may request or
complete any applications we may provide you to facilitate our review. We rely on the credit
information you furnish, credit bureau reports or other data available from commercial credit
reference services, and other information (such as payment history with us) to determine
whether to provide or continue to provide you Services. The Services we offer you can vary
based on your credit history. We may at any time, based on your credit history, withdraw or
change Services, or place limits or conditions on the use of our Services. You agree to provide
us updated credit information upon request. We may provide your payment history and other
account billing/charge information to any credit reporting agency or industry clearinghouse.
Account Spending Limits (“ASL”)
An ASL is a temporary or permanent limit (typically based on credit history, payment history, or
to prevent fraud) we place on the amount of unpaid charges you can accumulate on your
account, regardless of when payment on those charges is due. We reserve the right to
determine which charges count towards an ASL. If you have an ASL, we may suspend your
Services without prior notice if your account balance reaches the ASL, even if your account is
not past due. We may impose or increase an ASL at any time with notice. An ASL is for our
benefit only and should not be relied on by you to manage usage.
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We may at any time require a deposit, as a guarantee of payment, for you to establish or
maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for
all current or future amounts owed to us. We may change the Deposit at any time with
notice. You can’t use a Deposit to make or delay payments. The Deposit, the length of time
we hold the Deposit, and changes to the Deposit are determined based on your credit
history, payment history and other factors. Unless prohibited by law, we may mix Deposits
with our other funds and it won’t earn interest and we reserve the right to return the Deposit
as a credit on your invoice at anytime. If your Services are terminated for any reason, we
may keep and apply your Deposit to any outstanding charges. We’ll send any remaining
portion of the Deposit to your last known address within 90 days after your final invoice – if
it is returned to us, we will forward it on to the appropriate state authorities to the extent
required by law.
Restrictions On Using Services
You can’t use our Services: (a) to transmit content/messages that are, or in any manner that
is, illegal, fraudulent, threatening, abusive, defamatory, or obscene; (b) in a way that could
cause damage or adversely affect our customers, reputation, network, property or Services;
(c) to communicate any unsolicited commercial voice, text, SMS, or other message; (d) to
infringe on the copyright of another, or upload or transmit any “virus,” “worm,” or malicious
code; or (e) in any way prohibited by the terms of our Services, the Agreement or our
Policies.
Your Device, Number & E-mail Address; Caller ID
We don’t manufacture any Device we might sell to you or that is associated with our
Services, and we aren’t responsible for any defects, acts or omissions of the manufacturer.
The only warranties on your Device are the limited warranties given to you by the
manufacturer directly or that we pass through. Your Device is designed to be activated on
the Sprint network and in other coverage areas we make available to you. As programmed, it
will not accept wireless service from another carrier. Except for any legal right you may have
to port/transfer your phone number to another carrier, you have no and cannot gain any (for
example, through publication, use, etc.) proprietary, ownership or other rights to any phone
number, identification number, e-mail address or other identifier we assign to you, your
Device or your account. We’ll notify you if we decide to change or reassign them. Your
CDMA Sprint PCS phone has a software programming lock that protects certain of the
handset’s operating parameters against unauthorized reprogramming. If you wish to obtain
the software program lock code for your CDMA Sprint PCS phone, please visit Sprint.com or
call 1-888-211-4727 for information and eligibility requirements.
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from us will be successful. If you authorize
another carrier to transfer a number away from us, that is considered a request by you to us
to terminate all of the Services associated with that number. You’re responsible for all
charges billed or incurred prior to deactivation and for any applicable Early Termination Fees.
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Terms and Conditions
Deposits & Returning Deposits
Coverage; Where Your Device Will Work
Our coverage maps are available at our stores and on our web site. The specific network
coverage you get will depend on the radio transmissions your Device can pick up and Services
you’ve chosen. Our coverage maps provide high level estimates of our coverage areas when
using Services outdoors under optimal conditions. Coverage isn’t available everywhere.
Estimating wireless coverage and signal strength is not an exact science. There are gaps in
coverage within our estimated coverage areas that, along with other factors both within and
beyond our control (network problems, software, signal strength, your Device, structures,
buildings, weather, geography, topography, etc.), may result in dropped and blocked
connections, slower data speeds, or otherwise impact the quality of Service. Services that rely
on location information, such as E911 and GPS navigation, depend on your Device’s ability to
acquire satellite signals (typically not available indoors) and network coverage.
Roaming
“Roaming” typically refers to coverage on another carrier’s network that we make available to
you based on our agreements with other carriers. These agreements may change from time to
time and Roaming coverage is subject to change. Your ability to receive Roaming coverage
depends on the radio transmissions your Device can pick up. You can pick up Roaming
coverage both within and outside our network coverage areas. Your Device will generally
indicate when you’re roaming. Depending on your Services, separate charges or limits on the
amount of minutes used while roaming may apply. Certain Services may not be available or
work the same when roaming (including data Services, voicemail, call waiting, etc.).
About Data Services & Content
Our data Services and your Device may allow you to access the internet, text, pictures, video,
games, graphics, music, email, sound and other materials (“Data Content”) or send Data
Content elsewhere. Some Data Content is available from us or our vendors, while other Data
Content can be accessed from others (third party web sites, games, ringers, etc.). We make
absolutely no guarantees about the Data Content you access on your Device. Data Content may
be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or
objectionable. You’re solely responsible for evaluating the Data Content accessed by you or
anyone on your account. We strongly recommend you monitor data usage by children/minors.
Data Content from third parties may also harm your Device or its software. To protect our
network, Services, or for other reasons, we may place restrictions on accessing certain Data
Content (such as certain web sites, applications, etc.), impose separate charges, limit throughput
or the amount of data you can transfer, or otherwise limit or terminate Services. If we provide you
storage for Data Content you have purchased, we may delete the Data Content with notice or
place restrictions/limits on the use of storage areas. You may not be able to make or receive
voice calls while using data Services.
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In addition to the rules for using all of our other Services, unless we identify the Service or
Device you have selected as specifically intended for that purpose (for example, wireless
routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host
computer applications, or other systems that drive continuous heavy traffic or data sessions;
and (2) as a substitute or backup for private lines or frame relay connections. We reserve the
right to limit, suspend or constrain any heavy, continuous data usage that adversely impacts
our network performance or hinders access to our network. If your Services include web or
data access, you also can’t use your Device as a modem for computers or other equipment,
unless we identify the Service or Device you have selected as specifically intended for that
purpose (for example, with “Phone as Modem” plans, Sprint Mobile Broadband Device
plans, Wireless Router plans, etc.).
Activation & Miscellaneous Charges
Based on our Policies, we may charge activation, prepayment, reactivation, program or
other fees to establish or maintain Services. Certain transactions may also be subject to a
charge (for example, convenience payment, changing phone numbers, handset upgrades,
etc.). You will be provided notice of these types of fees before we complete the requested
transaction.
Account & Service Charges; Pro-rating; Unused Minutes
You are responsible for all charges associated with your account and the Services on your
account, no matter who adds or uses the Services. Charges include, but are not limited to,
the monthly recurring charges, usage charges, taxes, surcharges and fees associated with
your Services. These charges are described or referred to during the sales transaction, in our
marketing materials, and in confirmation materials we may send to you. If you (the account
holder) allow end users to access or use your Devices, you authorize end users to access,
download and use Services.
How We Calculate Your Charges For Billing Purposes
Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts
when you press “Talk” or your Device connects to the network and stops when you press
“End” or the network connection otherwise breaks. You’re charged for all calls that connect,
even to answering machines. You won’t be charged for unanswered calls or if you get a
busy signal. For incoming calls answered, you’re charged from the time shortly before the
Device starts ringing until you press END or the network connection otherwise breaks. If
charges vary depending on the time of day that you place or receive calls (e.g., Nights and
Weekend plans), you’re charged for the entire call based on the rate that applies to the time
period in which the call starts.
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Terms and Conditions
Specific Terms & Restrictions On Using Data Services
Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call
and calculated by multiplying the duration of the call by the applicable rate and number of
participants. You’re charged at least 6 seconds of airtime for each call you start; subsequent
communications in the same call are rounded up to and billed to the next second. Time begins
when you press any button to start a walkie-talkie call and ends approximately 6 seconds after
completion of a communication to which no participant responds – subsequent walkie-talkie
communications are considered new calls. Depending on your plan, nationwide, international or
group walkie-talkie calls may use the local walkie-talkie minutes in your plan and result in
additional charges. Responses to call alert transmissions are treated as new walkie-talkie
transmissions even when responding within 6 seconds of receiving the alert. Walkie-talkie billing
methods are subject to change as we introduce new walkie-talkie Services.
Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes
and megabytes – not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), and 1024 KB equals
1 megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each
data usage session (“data session”). Rounding occurs at the end of each data session, and
sometimes during a data session. Depending on your data Services, usage may be charged
against an allowance or on a fixed price per KB. If you are charged on a fixed price per KB, any
fractional cents will be rounded up to the next cent. You are charged for all data directed to your
Device’s internet address, including data sessions you did not initiate and for incomplete
transfers. As long as your Device is connected to our data network, you may incur data charges.
Examples of data you will be charged for includes the size of a requested file or Data Content
(game, ringer, etc.), web page graphics (logos, pictures, banners, advertisement, etc.), additional
data used in accessing, transporting and routing the file on our network, data from partial or
interrupted downloads, re-sent data, and data associated with unsuccessful attempts to reach
web sites or use applications. These data charges are in addition to any charges for the Data
Content itself (game, ringer, etc.). Data used and charged to you will vary widely, even between
identical actions or data sessions. Estimates of data usage – for example, the size of
downloadable files – are not reliable predictors of actual usage. Your bill won’t separately list the
number of KB attributed to a specific action/data session.
Your Bill
Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed
one bill cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle
in which they’re incurred). Some usage charges, such as those that depend on usage
information from a third party, may be billed in subsequent bill cycles and result in higher than
expected charges for that month. Bill cycles and dates may change from time to time. Your bill
may also include other important notices (for example, changes to this Agreement, to your
Service, legal notices, etc.). Your paper bill may not include individual call detail. Your call detail
is available online. Paper bills with call detail may be subject to an additional charge. If you
choose internet billing, you will not receive paper bills.
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Payment is due in full as stated on your bill. If we do not receive payment in full by the date
specified on your bill, a late payment charge, which may be charged at the highest rate
permissible by law, may be applied to the total unpaid balance. We may also charge you
any costs we pay to a collection agency to collect unpaid balances from you. If we bill you
for amounts on behalf of a third party, payments received are first applied to our charges.
You may be charged additional fees for certain methods of payment. We may charge you,
up to the highest amount permitted by law, for returned checks or other payments paid by
you and denied for any reason by a financial institution. Acceptance of payments (even if
marked “paid in full”) does not waive our right to collect all amounts that you owe us. We
may restrict your payment methods to cashier’s check, money order, or other similar secure
form of payment at any time for good reason.
Taxes & Government Fees
You agree to pay all federal, state and local taxes, fees and other assessments that we’re
required by law to collect and remit to the government on the Services we provide to you.
These charges may change from time to time without advance notice. If you’re claiming any
tax exemption, you must provide us with a valid exemption certificate. Tax exemptions
generally won’t be applied retroactively.
Surcharges
You agree to pay all surcharges (“Surcharges”), which include, but are not limited to: Federal
Universal Service, various regulatory fees, Sprint administrative charges, gross receipts
charges, and charges for the costs we incur in complying with governmental programs.
Surcharges are not taxes and are not required by law. They are rates we choose to collect
from you and are kept by us in whole or in part. The number and type of Surcharges may
vary depending upon the location of your primary billing address and can change over
time. We determine the rate for these charges and these amounts are subject to change
as are the components used to calculate these amounts. We will provide you notice of any
changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice
To Each Other Under The Agreement” section). However, since some Surcharges are based
on amounts set by the government or based on government formulas, it will not always be
possible to provide advance notice of new Surcharges or changes in the amount of existing
Surcharges. Information on Surcharges is provided during the sales transaction and is
available on our website.
Disputing Charges - You Must Still Pay Undisputed Charges
Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially
contained the charge. Disputes can only be made by calling or writing us as directed on your
invoice or elsewhere. You accept all charges not properly disputed within the above time period –
undisputed charges must still be paid as stated on your bill.
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Terms and Conditions
Your Payments; Late Fees
Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights and interests, or the rights of
others; or (2) optimize or improve the overall use of our network and Services. Some of these
actions may interrupt or prevent legitimate communications and usage – for example, message
filtering/blocking software to prevent SPAM or viruses, limiting throughput, limiting access to
certain web sites, applications or other Data Content, etc. For additional information on what we
do to protect our customers, network, Services and equipment, see our Acceptable Use Policy
and Visitor Agreement at our website.
Your Privacy
You agree to the terms of our Privacy Policy, available at our web site, when you use our
Services. This policy may change from time to time, so review this policy with regularity and
care. Among other things, the policy includes important information on what information we
collect about you, how we use that information, and with whom we share that information (for
example, to provide you certain Services, to protect our rights and interests, to respond to legal
process, to facilitate a merger, etc.). Also, to ensure the quality of our Services and for other
lawful purposes, we may also monitor or record calls between us (for example, your
conversations with our customer service or sales departments). If you do not agree with the
terms of our Privacy Policy, do not purchase or use our Services.
We encourage you (the account holder) to protect the privacy of your account information by
establishing passwords (including for your online accounts), which may include an answer to a
backup shared secret question. These authenticators will be used when you access your
account. This is the most effective way for you to protect your account. We treat the holder of
your password(s) and/or your answer to a backup shared secret question as an authorized
person on your account. Please do not share your authentication information with anyone that
you do not wish to have access to your account. You agree that we may contact you in our
discretion about important account related matters through the contact information you provide,
through the Services or Devices to which you subscribe or through other available means. We
also may allow you to set preferences for your preferred means of contact.
As we provide telecommunications Products and Services to you (the account holder), we
develop information about the quantity, technical configuration, type and destination of
telecommunications Products and Services you use, as well as some other information found
on your bill (“CPNI”). Under federal law, you have the right, and we have a duty, to protect the
confidentiality of your CPNI. For example, we implement safeguards that are designed to protect
your CPNI, including authentication procedures when you contact us. For some accounts with a
dedicated Sprint representative, we may rely on contacting your pre-established point of contact
as the standard authentication measure.
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Our network generally knows the location of your Device when it is outdoors and/or turned
on. By using various technologies to locate your Device, we can provide enhanced
emergency 911 services, and optional location-sensitive services provided by us or a third
party. Environmental factors (such as structures, buildings, weather, geography, landscape,
and topography) can significantly impact the ability to access your Device’s location
information and use of location-sensitive services. The terms and conditions of any locationsensitive service that you purchase from us may provide more information about how
location information is used and disclosed. Use of some of location-sensitive services may
require network coverage. If any Device on your account uses a location-sensitive service,
you (the account holder) authorize the end user to download, access and use location
sensitive services and agree to clearly and regularly notify the end user of your Device that
their location may be tracked or discovered. For additional information on location-sensitive
services, see our Privacy Policy at our website.
911 Or Other Emergency Calls
Public Safety Officials advise that when making 911 or other emergency calls, you should
always be prepared to provide your location information. Unlike traditional wireline phones,
depending on a number of factors (e.g., whether your Device is GPS enabled, where you are,
whether local emergency service providers have upgraded their equipment, etc.), 911
operators may not know your phone number, your location or the location of your Device. In
certain circumstances, an emergency call may be routed to a state patrol dispatcher or
alternative location set by local emergency service providers. Enhanced 911 service (“E911”),
where enabled by local emergency authorities, uses GPS technology to provide location
information. Even when available, however, E911 does not always provide accurate location
information. If your Device is indoors or for some other reason cannot acquire a satellite
signal, you may not be located. Some Devices have a safety feature that prevents use of the
keypad after dialing 911 – you should follow voice prompts when interacting with emergency
service providers employing IVR systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because you may be responsible for
usage charges before you notify us of the alleged loss or theft. You agree to cooperate if we
choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive
any Early Termination Fees if you choose to terminate Services as a result of loss or theft of
your Device.
Disclaimer of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
(TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR
SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR
ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON
OUR BEHALF.
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Terms and Conditions
Location Based Services
You Agree We Are Not Responsible For Certain Problems
You agree that neither we nor our vendors, suppliers or licensors are responsible for any
damages resulting from: (a) anything done or not done by someone else; (b) providing or
failing to provide Services, including, but not limited to, deficiencies or problems with a Device
or network coverage (for example, dropped, blocked, interrupted calls/messages, etc.); (c) traffic
or other accidents, or any health-related claims relating to our Services; (d) Data Content or
information accessed while using our Services; (e) an interruption or failure in accessing or
attempting to access emergency services from a Device, including through 911, Enhanced 911
or otherwise; (f) interrupted, failed, or inaccurate location information services, (g) information or
communication that is blocked by a spam filter, or (h) things beyond our control, including acts
of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike,
war, terrorism or government orders or acts.
You Agree Our Liability Is Limited - No Consequential Damages.
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY
CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE
AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER
NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE
OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO
PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE,
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF
REPLACEMENT PRODUCTS AND SERVICES.
DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any disputes and provide a written description of the
problem, all relevant documents/information and the proposed resolution. You agree to contact us with
disputes by calling or writing us as instructed on your invoice. We will contact you by letter to your billing
address or on your Device.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only
by arbitration. In arbitration, there’s no judge or jury and review is limited. However, just as a court would,
the arbitrator must honor the terms and limitations in the Agreement and can award the same damages
and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and
binding, with some exceptions under the Federal Arbitration Act (“FAA”), and judgment on the award may
be entered in any court with jurisdiction. We each also agree as follows:
(1) “Disputes” are any claims or controversies against each other related in any way to our Services or the
Agreement, including, but not limited to, coverage, Devices, privacy, or advertising, even if it arises after
Services have terminated – this includes claims you bring against our employees, agents, affiliates or
other representatives, or that we bring against you.
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(3) The FAA applies to this Agreement and arbitration provision. We each agree the FAA’s provisions, not
state law, govern all questions of whether a dispute is subject to arbitration.
(4) The arbitration will be administered by the National Arbitration Forum (“NAF”) under its arbitration
rules. If any NAF rule conflicts with the terms of the Agreement, the terms of the Agreement apply. You
can obtain procedures, rules, and fee information from the NAF at 1-800-474-2371 or
www.adrforum.com.
(5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and
will take place in the county of your last billing address. The federal or state law that applies to the
Agreement will also apply during the arbitration.
(6) We each agree not to pursue arbitration on a classwide basis. We each agree that any arbitration will
be solely between you and us (not brought on behalf of or together with another individual’s claim). If for
any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our
agreement to arbitrate doesn’t apply and the dispute must be brought in court.
(7) We each are responsible for our respective costs relating to counsel, experts, and witnesses, as well
as any other costs relating to the arbitration. However, we will cover any arbitration administrative or filing
fees above: (a) $25 if you are seeking less than $1,000 from us; or (b) the equivalent court filing fees for
a court action in the appropriate jurisdiction if you are seeking $1,000 or more from us.
Exceptions To Our Agreement To Arbitrate Disputes
Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does
not prevent you from filing your dispute with any federal, state or local government agency that can, if the
law allows, seek relief against us on your behalf.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES
ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY
OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON
BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN
ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
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Terms and Conditions
(2) If either of us wants to arbitrate a dispute, we agree to send written notice to the other providing a
description of the dispute, previous efforts to resolve the dispute, all supporting documents/information,
and the proposed resolution. Notice to you will be sent to your billing address and notice to us will be
sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston,
Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within
forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal
arbitration.
Indemnification
You agree to indemnify, defend and hold us harmless from any claims arising out of your
actions, including, but not limited to, failing to provide appropriate notices regarding locationsensitive services (see “Location Based Services” section), failure to safeguard your passwords,
backup question to your shared secret question or other account information, or violating this
Agreement, any applicable law or regulation or the rights of any third party.
Providing Notice To Each Other Under The Agreement
Except as the Agreement specifically provides otherwise, you must provide us notice by calling
or writing us as instructed on your invoice. We will provide you notice in your bill,
correspondence to your last known billing address, to any fax number or e-mail address you’ve
provided us, by calling you on your home phone or Device, by voice message on your Device
or home phone, or by text message on your Device.
Other Important Terms
Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement
is governed solely by the laws of the state encompassing the area code assigned to your
Device, without regard to the conflicts of law rules of that state. If either of us waives or doesn’t
enforce a requirement under this Agreement in an instance, we don’t waive our right to later
enforce that requirement. Except as the Agreement specifically provides otherwise, if any part of
the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force
and effect. This Agreement isn’t for the benefit of any 3rd party except our corporate parents,
affiliates, subsidiaries, agents, and predecessors and successors in interest. You can’t assign
the Agreement or any of your rights or duties under it. We can assign the Agreement. The
Agreement and the documents it incorporates make up the entire agreement between us and
replaces all prior written or spoken agreements – you can’t rely on any contradictory
documents or statements by sales or service representatives. The rights, obligations and
commitments in the Agreement that, by their nature, would logically continue beyond the
termination of Services (including, but not limited to, those relating to billing, payment, 911,
dispute resolution, no class action, no jury trial), survive termination of Services.
200
Index
Numerics
802.1x Authentication . . . . . . . . . . . . . . . 57, 109
A
Access Point Vendor, WiFi . . . . . . . . . . . . . . .55
Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Activation . . . . . . . . . . . . . . . . . . . . . 4–7, 28, 138
Activation Wizard . . . . . . . . . . . . . . . . . . . . . 4–7
Ad Hoc WiFi Networks . . . . . . . . . . . . . . . . . .53
AES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58, 109
App Launcher . . . . . . . . . . . . . . . . . . 72–82, 130
Adding an Application . . . . . . . . . . . . . . .74
Autolaunch . . . . . . . . . . . . . . . . . . . . . . . . .76
Changing Launch Order . . . . . . . . . . . . .77
Editing Launch Settings . . . . . . . . . . . . . .75
Enabling . . . . . . . . . . . . . . . . . . . . . . . . . 128
Launching Applications . . . . . . . . . . . . . .72
Montoring Launched Applications . . . . .78
Standard Icons . . . . . . . . . . . . . . . . . . . . . .72
Stopping Application Launch . . . . . . . . .77
Tab in Settings Window . . . .15, 73–82, 92
Application Bar . . . . . . . . . . . . . . . . . . 20, 72–82
See also App Launcher
Application Configuration Window . 75, 79–80
Application Launch Menu . . . . . . . . . . . . 15, 72
See also App Launcher
Applications Button . . . . . . . . . . . . . . . . . . . . .20
Applications Menu . . . . . . . . . . . . . . . . . . . . . .13
Auto button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Autolaunch
of Applications . . . . . . . . . . . . . . . . . . . . . .76
of Browser . . . . . . . . . . . . . . . . . . . . . . . 128
of Sprint SmartView Application . . . . . 131
of VPN Client . . . . . . . . . . . . .102, 128, 148
Automatic Connections
Mode . . . . . . . . . . . . . . . . . . . . . . . . . 8, 9, 14
Using NDIS . . . . . . . . . . . . . . . . . . . . . . . . .34
Automatic Mode Indicator . . . . . . . . . . . . 13, 14
Automatic Profile Creation Settings 50–51, 112
B
Basic Mode GPS . . . . . . . . . . . . . . . . . . . . . . .85
Beacon Period, WiFi . . . . . . . . . . . . . . . . . . . .55
BSSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
C
Call Waiting, Disabling . . . . . . . . . . . . . . . . . . .66
CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Device Property Window . . . .34, 137–138
CDMA Version . . . . . . . . . . . . . . . . . . . 137–138
Center Frequency, WiMAX . . . . . . . . . . . . . . 25
Channel
of WiFi Network . . . . . . . . . . . . . . . . . . . . 55
CINR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Classic Interface . . . . . . . . . . . . . . . . . 12, 19–26
Client Settings . . . . . . . . . . 18, 21, 27, 131–132
Closed Networks . . . . . . . . . . . . .48, 52, 54, 56
Connect Using Button . . . . . . . . . . . . . . . . . . 22
Connect/Disconnect Button . . . . . . . . . . . . . 19
Connecting
to a Mobile Broadband Network 32–33, 38
to a WiFi Network . . . . . . . . . . . . . . . 48–51
to a WiMAX Network . . . . . . . . . . . . . . . . 46
to an Ethernet Network . . . . . . . . . . . . . . 69
Connection Control Buttons . . . . . . . . 8, 13, 16
Connection Speed, Mobile Broadband . . . 72
Connection Status
Area on New Interface . . . . .13, 14, 17–18
Classic Interface . . . . . . . . . . . . . . . . . . . . 20
Connection Status Indicator . . . . . . . . . . . . . 19
Connection Status Text
New Interface . . . . . . . . . . . . . . . . . . . . . . 17
Connection Technology Indicator . . . . . . . . 23
Connection Technology Tabs . . . . . . . . . . . . . .9
Connection Timer . . . . . . . . . . . . . . . . . . . . . 131
Classic Interface . . . . . . . . . . . . . . . . . . . . 21
New Interface . . . . . . . . . . . . . . . . . . . 17, 18
Connection Type . . . . . . . . . . . . . . . . . . . . . 138
Consolidate Networks, Option for WiFi Networks List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Controls, Classic Main Window . . . . . . . . . . 26
Coverage Maps . . . . . . . . . . . . . . . . . . . . . . . 72
Custom Profiles . . . . . . . . . . . . . . . . . . . . . . . . 43
Customer Service . . . . . . . . . . . . . . . . . . . . . . . .9
D
Data Encryption
WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Data Transfer Rate . . . . . . . . . . . . . . . . . . . . . 24
Data Transfer Volume . . . . . . . . . . . . . . . . . . . 23
Device Activation . . . . . . . . . . . . . . . . . . . . . 4–7
Device Disabled . . . . . . . . . . . . . . . . . . . . . . 181
Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Device Property Window . 137–138, 140–141,
201
141
CDMA Version . . . . . . . . . . . . . . . . . . . . . .34
DHCP Server Address . . . . . . . . .152, 158, 163
Dial Properties . . . . . . . . . . . . . . . . . . . . . . . . . .65
Dialup
Connection Control Button . . . . . . . . . . .16
Device Property Window . . . . . . . . . . . 141
Dial Properties . . . . . . . . . . . . . . . . . . . . . .65
Entering the Number to Dial . . . . . . 62, 64
in the Classic Interface . . . . . . . . . . . 19, 63
in the New Interface . . . . . . . . . . . . . . . . .62
Network Profiles . . . . . . . . . . . . . . . . . . . 110
page of Profile Properties . . . . . . . . . . . . .65
Profile Properties Page . . . . . . . . . . . . . 117
Support for . . . . . . . . . . . . . . . . . . . . . . . . .62
Dialup Version . . . . . . . . . . . . . . . . . . . . . . . 141
Digital Lounge . . . . . . . . . . . . . . . . . . . . . . . . . .72
DNS Server
for Ethernet Connection . . . . . . . . 158, 163
for WiFi Connection . . . . . . . . . . . . . . . 152
DNS Suffix . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
DNS Tab
Advanced IP Settings . . . . . . . . . . . . . . 123
Driver Version
of Ethernet Device . . . . . . . . . . . . . . . . . 164
of WiFi Device . . . . . . . . . . . . . . . . . . . . 153
Dual Mode Selection
CDMA or GSM . . . . . . . . . . . . . . . . . . . . . .40
E
EAP Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Encrypted Network, Accessing . . . . . . . . . . .59
Encryption . . . . . . . . . . . . . . . . . . . . . . . . . 57–59
802.1x Authentication . . . . . . . . . . . . . . . .57
AES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Column in WiFi Networks List . . . . . . . . .53
Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49, 57
PSK (Pre-Shared Key) . . . . . . . . . . . . . . . .57
TKIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
WEP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
WPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Enter Lock Code Window . . . . . . . . . . . . . . . .35
Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . 171–175
067 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
076 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
619 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
202
628 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
633 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
668 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
678 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
691 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
692 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
718 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
719 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
777 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
ESN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
ESN (Electronic Serial Number) . . . . . . . . . . . .6
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Connection Control Button . . . . . . . . . . . 16
Establishing Connections . . . . . . . . . . . . 69
in the Classic Interface . . . . . . . . . . . . . . 19
in the New Interface . . . . . . . . . . . . . . . . 69
Network Profiles . . . . . . . . . . . . . . . . . . . 111
Support for . . . . . . . . . . . . . . . . . . . . . . . . 68
Ethernet Info Window . . . . . . . . . . .28, 162–164
Ethernet Network Name (Profile Properties
Page) . . . . . . . . . . . . . . . . . . . . . . . . . . . 115–116
Event History Manager . . . . . . . . . . . . . . 28, 150
F
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Firmware Updates . . . . . . . . . . . . . . . . . . . . 146
Firmware Version
of Ethernet device . . . . . . . . . . . . . . . . . 164
of Mobile Broadband Device . . . . 138, 155
of WiFi device . . . . . . . . . . . . . . . . . . . . . 153
of WiMAX device . . . . . . . . . . . . . . . . . . 159
Frequently Asked Questions . . . . . . . . 177–185
G
Gateway Address . . . . . . . . 151, 157, 158, 162
General
Page of Profile Properties . . . . . . . . . . . . 76
General (Network Properties) Window/Tab 127
Get Started Guide . . . . . . . . . . . . . . . . . . . . . . .3
GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Application Configuration . . . . . . . . . . . 143
Basic Mode . . . . . . . . . . . . . . . . . . . . . . . 85
Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Disabling . . . . . . . . . . . . . . . . . . . . . . 86, 142
Enabling . . . . . . . . . . . . . . . . . . . . . . 86, 184
FAQ . . . . . . . . . . . . . . . . . . . . . . . . . 182–185
Location/GPS Settings . . . . . .85, 142–143
Mobile Originated . . . . . . . . . . . . . . . . . . 85
H
Hands-Free Activation . . . . . . . . . . . . . . . . . . . . 4
Hardware Settings . . . . . . . . . . . . . . . . . . 62, 68
Hardware Tab . . . . . . . . . . . . . . . . . . . . . . . . 133
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . 28, 150
HEPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Home Carrier ID . . . . . . . . . . . . . . . . . . . . . . 156
I
in the Classic Interface . . . . . . . . . . . . . . . . . .69
Infrastructure Mode, WiFi . . . . . . . . . . . . . . . . .53
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Interface Selection Tabs . . . . . . . . . . . . . . . . .19
International Roaming (GSM) . . . . . . . . . 39–44
Establishing Connections . . . . . . . . . . . . .41
Finding Roaming Partners . . . . . . . . . . . .41
Getting Connected . . . . . . . . . . . . . . . . . 41
Manually Selecting a Network . . . . . . . . 41
Technical Support for . . . . . . . . . . . . . . . 44
IOTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
IP Address
for Ethernet Connection . . . . . . . . 158, 162
for Mobile Broadband Connection . . . 157
for WiFi Connection . . . . . . . . . . . . . . . . 151
IP Subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
L
Launched Applications
Adding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Autolaunch . . . . . . . . . . . . . . . . . . . . . . . . 76
Changing Launch Order . . . . . . . . . . . . 77
Editing Parameters for . . . . . . . . . . . . . . . 75
Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . 78
Predefined . . . . . . . . . . . . . . . . . . . . . . . . . 72
Stopping Launch of . . . . . . . . . . . . . . . . . 77
Launching External Applications . . . . . . . . . 72
Load Skin (option in Tools menu) . . . . . 12, 28
Location Finder . . . . . . . . . . . . . . . . . . . . . 60, 72
Location/GPS Settings . . . . . . . . . . . . . . . 14, 85
Location/GPS Tab . . . . . . . . . . . . . . . . . . . . 142
Lock Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Locking, Mobile Broadband Device . . . . . . 35
M
MAC Address . . . . . . . . . . . . . . . . . . . . 153, 164
Main Window, Classic . . . . . . . . . . . . . . . . . . 19
Manual Connections . . . . . . . . . . . . . . . . . . . 14
MDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6, 155
MIP Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Mobile Broadband
Automtic Connections Using NDIS . . . . 34
Classic Interface . . . . . . . . . . . . . . . . . . . . 22
Connection Control Button . . . . . . . . . . . 16
Connection Speed . . . . . . . . . . . . . . . . . 72
Coverage Maps . . . . . . . . . . . . . . . . . . . . 72
Criteria for connection . . . . . . . . . . . . . . 32
Establishing Connections . . . . . . 32–33, 38
Network Profiles . . . . . . . . . . . . . . . . . . . . 32
Mobile Broadband Device
Activation of . . . . . . . . . . . . . . . . . . . 4–7, 28
Establising Connections with . . . . . . . . . 32
Installing drivers for . . . . . . . . . . . . . . . . . . .3
Locking and Unlocking . . . . . . . . . . . 28, 35
Using a Phone as . . . . . . . . . . . . . . . . . . 38
203
Installing the Software
Mobile-Originated . . . . . . . . . . . . . . . . . . .84
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Network-Originated . . . . . . . . . . . . . . 84, 85
Privacy Concerns . . . . . . . . . . . . . . . . . . .13
Privacy Consent Agreements . . . . . . . 143
Privacy Indicator . . . . . . . . . . . . . . . . . . . .21
Privacy Mode . . . . . . . . . . . . . . . . . . . . . 184
Requirements for Service . . . . . . . . . . . . .84
Standalone Mode . . . . . . . . . . . . . . . . . . .85
Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
with Third-Party Applications 14, 86, 93–97
GPS Applications Menu . . . . . . . . . . 14, 86, 88
GPS Applications Window . . . . . . . . . . . . . . .92
GPS Bar . . . . . . . . . . . . . . . . . . . . . . . . 20, 86, 92
GPS Device Status . . . . . . . . . . . . . . . . . . . . . .88
GPS Indicator . . . . . . . . . . . . . . . . . . . 13, 14, 86
GPS Privacy Indicator . . . . . . . . . . . . . . . . . . .21
GPS Search Menu . . . . . . . . .13, 15, 86, 87, 92
GSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Device Property Window . . . . . . . 140–141
Finding Roaming Partners . . . . . . . . . . . .41
Getting Connected . . . . . . . . . . . . . . . . . .41
International Roaming . . . . . . . . . . . 39–44
Manually Selecting a Network . . . . . . . . .41
Network Selection . . . . . . . . . . . . . . . . . 140
GSM Network Profile
Creating . . . . . . . . . . . . . . . . . . . . . . . . . . .43
GSM Overview . . . . . . . . . . . . . . . . . . . . . . . . .40
GSM Roaming
Manual Selection . . . . . . . . . . . . . . . . . . . .41
GSM Version . . . . . . . . . . . . . . . . . . . . . 140–141
Mobile Info Window . . . . . . . . . . . .27, 154–157
Mobile Settings
Network Selection . . . . . . . . . . . . . . . . . . .41
Mobile-Originated GPS . . . . . . . . . . . . . . . . . .84
Mode
Column in WiFi Network List . . . . . . . . . .53
GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Monitor Details Window . . . 75, 76, 78, 81–82
MSID (IMSI_S) . . . . . . . . . . . . . . . . . . . . . . 6, 156
MSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
My Networks Button . . . . . . . . . . . . . . . . 13, 14
My Networks button . . . . . . . . . . . . . . . . . . . . . . 8
N
NDIS . . . . . . . . . . . . . . . . . . . . . . . . . 34, 138, 185
Network Availability Indicators . . . . . . . . . . . .13
Network Profiles . . . . . . . . . . . . . . . . . . . 104–??
Advantages of . . . . . . . . . . . . . . . . . . . . 104
Automatic creation of . . . . . . . . . . . . . . 112
Custom . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Definition of . . . . . . . . . . . . . . . . . . . . . . 104
Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
for Closed WiFi Networks . . . . . . . . . . . . .56
for Dialup Networks . . . . . . . . . . . . . . . . 110
for Ethernet Networks . . . . . . . . . . . . . . 111
for Mobile Broadband Networks . . 32, 104
for WiFi Networks . . . . . . . . . . . . . 107–109
for WiMAX Networks . . . . . . . . . . . . . . . 104
GSM . . . . . . . . . . . . . . . . . . . . . . . . . . 43–44
Priority of . . . . . . . . . . . . . . . . . . . . . 105–106
Removing . . . . . . . . . . . . . . . . . . . . . . . . 113
Network Profiles Window 8, 9, 27, 52, 69, 105–
106
Network Selection, GSM . . . . . . . . . . . . . . . 140
Network-Originated GPS . . . . . . . . . . . . . 84, 85
Networks Button . . . . . . . . . . . . . . . . . 24, 48, 52
New Interface . . . . . . . . . . . . . . . . . . . 12, 13–18
New Network Options . . . . . . . . . . . . 49, 50–51
NMEA . . . . . . . . . . . . . 14, 86, 92, 182, 183, 185
No Wireless Device Detected . . . . . . . . . . . 181
NT Domain . . . . . . . . . . . . . . . . . . . . . . . . . . 116
O
One-Touch Activation . . . . . . . . . . . . . . . . . . . . . 4
Other Connections . . . . . . . . . . . . . . . . . . . . 106
P
Password
204
for WiFi and Dialup Connections . . 27, 29
Phone Number . . . . . . . . . . . . . . . . . . . . . . . 155
Preferred Networks . . . . . . . . . . . . . . . . . . . . . 52
Preferred Roaming List (PRL) . . . . . . . 138, 156
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Privacy Consent Agreements . . . . . . . . . . . 143
Privacy Indicator
Classic Interface . . . . . . . . . . . . . . . . . 21, 85
New Interface . . . . . . . . . . . . . . . . . . . 13, 85
Privacy Mode . . . . . . . . . . . . . . . . . . . . . . . . 184
Privacy, GPS . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Profile Popertes
General Page . . . . . . . . . . . . . . . . . . . . . 105
Profile Properties
Dialup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
General Page . . . . . . . . . . . . . . . . . . . . . . 76
Profile Properties Window
Dialup Page . . . . . . . . . . . . . . . . . . . . . . 117
Ethernet Network Name Page . . . 115–116
WiFi Page . . . . . . . . . . . . . . . . . 114, ??–114
Properties, Ethernet Network Profile . . . . . . 115
Properties, GSM (GPRS) Profile . . . . . 118, 120
Properties, TCP/IP Profile . . . . . . . . . . . . . . . 122
Protocols Tab
Advanced IP Settings . . . . . . . . . . . . . . 126
Proxy Settings
Disabling . . . . . . . . . . . . . . . . . . . . . . . . . 128
PSK (Pre-Shared Key) . . . . . . . . . . . . . . . . . . 57
Q
Quick Start Guide . . . . . . . . . . . . . . . . . . . . . . . .3
R
RAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Received Signal Strength
WiMAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Roaming . . . . . . . . . . . . . . . . . . 22, 39–44, 157
Roaming Indicator
Classic Interface . . . . . . . . . . . . . . . . . . . . 22
New Interface . . . . . . . . . . . . . . . . . . . 17, 18
S
Settings Window . . . . . . . . . . . . . . .28, 130–148
App Launcher Tab . . . . 15, 73–82, 92, 130
Client Tab . . . . . . . . . . 18, 21, 27, 131–132
Hardware Tab . . . . . . . . . . . . . . . . . . . 62, 68
Location/GPS Tab . . . . . . 14, 85, 142–143
Mobile Settings . . . . . . . . . . . . . . . . . . . . 41
T
Technical Support
International . . . . . . . . . . . . . . . . . . . . . . . .44
Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Test GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Time First Seen, WiFi Network . . . . . . . . . . . .55
Time Last Seen
WiFi Network . . . . . . . . . . . . . . . . . . . . . . .55
TKIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58, 109
Tools Menu . . . . . . . . . . . 27–28, 130, 151, 154
Transparency . . . . . . . . . . . . . . . . . . . . . . . . 132
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 9
U
Unlock Device . . . . . . . . . . . . . . . . . . . . . . . . . .28
Unlocking, Mobile Broadband Device . . . . .35
Update Data Profile (IOTA) . . . . . . . . . . . . . . .28
Updates
to Mobile Broadband Device . . . . . . . . 138
to Sprint SmartView Software 28, 145–146
Usage Data, Checking . . . . . . . . . . . . . . . . . . .72
Username
for WiFi and Dialup Connections . . 27, 29
Username and Password Logon Window . 27,
29, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
V
VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100–102
Autolaunch . . . . . . . . . . . . . . . . . . . 102, 148
Button . . . . . . . . . . . . . . . . . . . . . . . . 20, 101
Configuring . . . . . . . . . . . . . . . . . . . . . . . 101
Supported Clients . . . . . . . . . . . . . . . . . 100
Using Thrid Party Clients . . . . . . . . . . . 148
VPN Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
VPN Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
W
Warning Messages, Resetting . . . . . . . . . . 132
WEP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
WEP Encryption . . . . . . . . . . . . . . . . . . . . . . . 58
WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48–60
Ad Hoc Networks . . . . . . . . . . . . . . . . . . 53
Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Classic Interface . . . . . . . . . . . . . . . . . . . . 24
Closed Networks . . . . . . . . . .48, 52, 54, 56
Connecting . . . . . . . . . . . . . . . . . . . . . 48–51
Data Encryption . . . . . . . . . 53, 57–59, 109
Device Drivers . . . . . . . . . . . . . . . . . . . . . . .3
Enabling/Disabling Management of . . 132
FAQ . . . . . . . . . . . . . . . . . . . . . . . . . 178, 180
Location Finder . . . . . . . . . . . . . . . . . 60, 72
Network Profiles . . . . . . . . . . . . . . . 107–109
New Network Options . . . . . . . . . . . . 50–51
Profile Properties . . . . . . . . . . . 114, ??–114
Searching for Access Points . . . . . . . . . 60
SSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
WiFi Info Window . . . . . . . . . . . . . .27, 151–153
WiFi Network List . . . . . . . . . . . . .24, 48, 52–55
Display Options . . . . . . . . . . . . . . . . . . . . 54
Extended Information Columns . . . . . . . 55
WiFi Protocol Indicator . . . . . . . . . . . . . . . . . . 24
WiMAX
Center Frequency . . . . . . . . . . . . . . . . . . 25
CINR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Classic Interface . . . . . . . . . . . . . . . . . . . . 25
Connection Control Button . . . . . . . . . . . 16
Criteria for connection . . . . . . . . . . . . . . 46
Establishing Connections . . . . . . . . . . . . 46
Received Signal Strength . . . . . . . . . . . . 25
Transmit Power . . . . . . . . . . . . . . . . . . . . . 25
WiMAX Info Window . . . . . . . . . . . . . . . . . . . . 27
Windows 2000 . . . . . . . . . . . . . . . . . . 2, 93, 169
Windows Vista . . . . . . . . . . . . . . . . . . . 2, 94, 170
Windows XP . . . . . . . . . . . . . . . .2, 94, 169, 178
205
Installing the Software
Sounds Tab . . . . . . . . . . . . . . . . . . . . . . 144
Update Settings Tab . . . . . . . . . . . 145–146
VPN Tab . . . . . . . . . . . . 101, 102, 147, 148
Signal Strength . . . . . . . . . . 13, 17, 21, 52, 157
Signal Strength Indicator . . . . . . . . . . . . . . . . .21
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Skins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12, 28
Sounds Tab . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Splash Screen . . . . . . . . . . . . . . . . . . . . . . . 131
Sprint Connection manager . . . . . . . . . . . . 165
SSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52, 114
Standalone Mode GPS . . . . . . . . . . . . . . . . . .85
Status Text
Classic Interface . . . . . . . . . . . . . . . . . . . .20
Support
Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Supported Rates, WiFi . . . . . . . . . . . . . . . . . . .55
Switching Modes
CDMA and GSM . . . . . . . . . . . . . . . . . . . .40
System Requirements . . . . . . . . . . . . . . . . . . . . 2
WINS Server Address . . . . . . . . .152, 159, 163
WINS Tab
Advanced IP Settings . . . . . . . . . . . . . . 125
WPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58, 109
Z
Zero Config Wi-Fi . . . . . . . . . . . . . . . . . . . . . 178
206
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