HP 2100 TN User's manual

HP 2100 TN User's manual
HP
LaserJet
2100
2100 M
2100 TN
Printers
User
Guide
HP LaserJet 2100, 2100 M, and
2100 TN Printers
User Guide _________________
© Copyright Hewlett-Packard
Company 1998
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
Publication number:
C4170-90901
First Edition, November 1998
Warranty
Trademark Credits
The information contained in
this document is subject to
change without notice.
Adobe®, Acrobat®, PostScript®,
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Incorporated which may be
registered in certain
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Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
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other damage alleged in
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Arial®, Monotype®, and Times
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or its subsidiaries in the U.S.
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Microsoft®, MS Windows,
Windows®, and Windows NT®
are U.S. registered trademarks
of Microsoft Corporation.
LaserWriter® is a registered
trademark of Apple Computer,
Inc.
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ENERGY STAR® is a U.S.
registered service mark of the
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Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
HP Support
Online Services: for 24-hour
access to information over your
modem, we suggest these
services:
World Wide Web URL - Printer drivers, updated HP printer software,
plus product and support information may be obtained from the
following URLs:
in the U.S.
http://www.hp.com
in Europe
http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Japan
ftp://www.jpn.hp.com/drivers/
in Korea
http://www.hp.co.kr
in Taiwan
http://www.hp.com.tw
or the local driver website http://www.dds.com.tw
America Online - America Online/Bertelsmann is available in the
U.S., France, Germany, and U.K. - Printer drivers, updated HP printer
software, and support documentation to help answer your questions
about HP products are available. Use Keyword HP to start your tour
or call 1-800-827-6364 preferred customer # 1118 to subscribe. In
Europe, call the appropriate number below:
Austria
0222 58 58 485
France
++353 1 704 90 00
Germany
0180 531 31 64
Switzerland
0848 80 10 11
United Kingdom
0800 279 1234
CompuServe - Printer drivers, updated HP printer software, and
interactive sharing of technical information with other members is
available on CompuServe’s “HP User’s forums” (GO HP), or call
1-800-524-3388 and ask for representative #51 to subscribe.
(CompuServe is also available in the U.K., France, Belgium,
Switzerland, Germany, and Austria.)
Obtaining software
utilities, drivers, and
electronic Information
for U.S. and Canada:
Phone:
(805) 257-5565
For Asia-Pacific
countries:
Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia,
Philippines, Malaysia, or Singapore). For Korea, call (82) (2)
3270-0805 or (82) (2) 3270-0893.
For Australia, New
Zealand, and India:
For Australia and New Zealand, call (61) (2) 565-6099.
For India, call (91) (11) 682-6035.
For European English:
For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,
call (44) (142) 986-5511.
HP direct ordering for
accessories or supplies:
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP Support Assistant
compact disc:
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Mentor Media at (65) 740-4477.
EN
Fax:
(805) 257-6866
Mail:
Hewlett-Packard Co.
P.O. Box 1754
Greeley, CO 80632
U.S.A.
iii
HP Support (continued)
HP Service Information:
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada).
HP Service Agreements:
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service 1-800-446-0522
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and
troubleshooting tips for your HP product. Call from any touch tone phone and request up to three
documents per call. These documents will be sent to the fax of your choice.
Australia
+61 (0) 3 9272 2627
Korea
+82 (0) 02 769 0543
Austria
0660-8218
Malaysia
+60 (0) 3 298 2478
Belgium (Dutch)
0800 1 1906
Netherlands
0800-0222420
Belgium (French)
0800 1 7043
New Zealand
+64 (0) 09 356 6642
Canada
1-800-333-1917
Norway
800-11319
China
+86 (0) 10 6505 5280
Portugal
05 05 313342
Denmark
800-10453
Philippines
+65 275 7251
English (outside of U.K.)
+31 20 681 5792
Singapore
+65 275 7251
Finland
800-13134
Spain
900-993123
France
0800-905900
Sweden
020-79-5743
Germany
0130-810061
Switzerland (German)
0800-551527
Hong Kong
852-2506-2422
Switzerland (French)
0800-551526
Hungary
(36) (1) 252-4647
Taiwan
(886) (2) 719-5589
India
+91 (0) 11 682 6031
Thailand
+66 (0) 2 661 3511
Indonesia
+62 (0) 21 352 2044
United Kingdom
0800-960271
Italy
1678-59020
United States
1-800-333-1917
Japan
+81 (0) 3 3335 8622
iv
EN
Customer Support Worldwide
Customer Support and Product
Repair Assistance for the U.S. and
Canada:
(Refer to the service and support
chapter of this user guide for
additional product repair
information.)
Call (1) (208) 323-2551 Monday through Friday from 6
am to 10 pm, Saturday 9 am to 4 pm (Mountain Time)
free of charge during the warranty period. However, your
standard long-distance phone charges still apply. Have
your system nearby and your serial number ready when
calling.
If you know your printer needs repair, call
1-800-243-9816 to locate your nearest HP-Authorized
service provider, or call 208-223-2551 for HP centralized
service dispatch.
Post-warranty telephone assistance is available to
answer your product questions. Call (1) (900) 555-1500
($2.50* per minute, U.S. only) or call 1-800-999-1148
($25* per call, Visa or MasterCard, U.S. and Canada)
Monday through Friday from 7 am to 6 pm and Saturday
from 9 am to 3 pm (Mountain Time). Charges begin only
when you connect with a support technician. *Prices
subject to change.
European Customer Support Center Language and In-Country Options
Available
Open Monday through Friday 8:30–18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
Germany: (49) (180) 525-8143
German
English
Ireland: (353) (1) 662-5525
Austria: (43) (1) 0660-6386
U.K.: (44) (171) 512-5202
International: (44) (171)
Norwegian
Norway: (47) 2211-6299
512-5202
Danish
Denmark: (45) 3929-4099
Dutch
Belgium: (32) (2) 626-8806
Finnish
Finland: (358) (9) 0203-47288
Netherlands: (31) (20)
Swedish
Sweden: (46) (8) 619-2170
606-8751
Italian
Italy: (39) (2) 264-10350
French
France: (33) (01) 43-62-3434
Spanish
Spain: (34) (90) 232-1123
Belgium: (32) (2) 626-8807
Portugal: (351) (1) 441-7199
Switzerland: (41) (84) 880-1111 Portuguese
EN
v
Customer Support Worldwide (continued)
In-country support numbers: If you require support after your warranty has expired, additional
product repair services, or if your country is not listed below, see “Worldwide Sales and Service Offices.”
Argentina
787-8080
Japan
(81) (3) 3335-8333
Australia
(61) (3) 272-8000
Malaysia
(60) (3) 295-2566
Brazil
022-829-6612
Mexico (Mexico City)
01 800-22147
Canada
(1) (208) 323-2551
01 800-90529
(86) (10) 65053888-5959
Mexico (outside
Mexico City)
New Zealand
China
Chile
Czech
Republic
800-360999
(42) (2) 471-7321
Philippines
Poland
(63) (2) 894-1451
(48) (22) 37-5065
Greece
(30) (1) 689-6411
Portugal
(351) (1) 301-7330
Hong Kong
Hungary
India
(852) 800-96-7729
(36) (1) 343-0310
(91) (11) 682-6035
(91) (11) 682-6069
(62) (21) 350-3408
Russia
Singapore
Taiwan
Thailand
Turkey
(7) (95) 923-5001
(65) 272-5300
(886) (02) 717-0055
+66 (0) 2 661-4011
(90) (1) 224-5925
Indonesia
(64) (9) 356-6640
Korea
(82) (2) 3270-0700
Korea outside (82) (080) 999-0700
Seoul, call
vi
EN
Contents
1 Printer Basics
Getting to Know the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Windows Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
HP JetSend (CD-ROM - Windows 9x/NT 4.0 only). . . . . . . . . . . 9
Macintosh Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Software For Macintosh Computers . . . . . . . . . . . . . . . . . . . . . 11
DOS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Remote Control Panel . . . . . . . . . . . . . . . . . . . . . . . 12
Software Installation Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Button Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Control Panel Light Messages . . . . . . . . . . . . . . . . . . . . . . . . . 16
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Manual Feed with Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Paper Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Paper Out (requested tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Attention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Continuable Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Service Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Printing with the Infrared Port (Wireless Printing) . . . . . . . . . . . . . . 20
Printing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Interface Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Accessories and Ordering Information . . . . . . . . . . . . . . . . . . . . . . 23
2 Printing Tasks
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Purchasing Paper and Other Media . . . . . . . . . . . . . . . . . . . . .
Media Input Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tray 1 Media Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tray 2 and Optional Tray 3 Paper Sizes. . . . . . . . . . . . . . . . . .
Loading Media into Tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EN
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Reloading Media into Tray 2 or Optional Tray 3 . . . . . . . . . . . . . . . 32
Changing Paper Size in Tray 2 or Optional Tray 3 . . . . . . . . . . . . . 33
Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printing on Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printing on Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printing on Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printing on Custom-Sized Media or Cardstock . . . . . . . . . . . . . 39
Printing on Both Sides of Media (Manual Duplexing) . . . . . . . . 40
Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Canceling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Software Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using the Printer Driver Help . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Creating and Using Watermarks. . . . . . . . . . . . . . . . . . . . . . . . 46
Printing Multiple Pages on One Sheet of Paper (N-up Printing) 50
Setting a Custom Paper Size . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Creating and Using Quick Sets. . . . . . . . . . . . . . . . . . . . . . . . . 54
Using EconoMode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Choosing Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Reduce/Enlarge Options. . . . . . . . . . . . . . . . . . . . . . . . . 60
Selecting a Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using REt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Restoring Default Printer Driver Settings . . . . . . . . . . . . . . . . . 65
Printing on Different Paper for the First Page . . . . . . . . . . . . . . 66
Tray Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
3 Printer Tips and Maintenance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing the UltraPrecise Toner Cartridge . . . . . . . . . . . . . . . . . .
HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . . . .
Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . . .
Recycling Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redistributing the Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Printer Cleaning Processes . . . . . . . . . . . . . . . . . . .
Starting the Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . .
Internal Cleaning Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Problem Solving
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting General Printing Problems . . . . . . . . . . . . . . . . . .
Printing Special Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Demo Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii
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80
84
84
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EN
Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Paper Jam: Toner Cartridge Area. . . . . . . . . . . . . . . . . . . . . . . 86
Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area . . . . . 88
Paper Jam: Output Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Paper Jam: Removing Torn Pieces of Paper . . . . . . . . . . . . . . 90
Solving Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Print Quality Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Image Defect Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Infrared Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Troubleshooting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Paper Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Attention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Continuable Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Service Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Accessory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Secondary Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Common Windows Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Common Macintosh Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Selecting an Alternate PPD . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting PS Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
5 Service and Support
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Express Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guidelines for Repacking the Printer. . . . . . . . . . . . . . . . . . . . . . .
Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Maintenance Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-Site Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . .
Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . .
Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . . . .
Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . .
117
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120
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124
Appendix A Specifications
Printer Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Product Stewardship Program . . . . . . . . . . . . . . .
Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . .
Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EN
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131
132
132
134
135
135
136
136
136
ix
VCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Appendix B Media Specifications
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported Sizes of Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guidelines for Using Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing and Paper Storage Environment . . . . . . . . . . . . . . . . . . .
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Envelopes with Double Side Seams . . . . . . . . . . . . . . . . . . . .
Envelopes with Adhesive Strips or Flaps . . . . . . . . . . . . . . . .
Envelope Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Envelope Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Label Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
139
140
142
143
144
145
146
146
147
147
148
148
149
Appendix C Printer Memory and Expansion
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an HP JetDirect EIO Card . . . . . . . . . . . . . . . . . . . . . . .
151
152
153
155
156
Appendix D Printer Commands
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understanding PCL Printer Command Syntax . . . . . . . . . . . .
Combining Escape Sequences. . . . . . . . . . . . . . . . . . . . . . . .
Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
157
158
160
160
161
Index
x
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1
Printer Basics
Getting to Know the Printer
This chapter provides information in the following areas:
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Printer Features
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Printer Software
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Control Panel
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Printing with the Infrared Port (Wireless Printing)
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Interface Ports
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Accessories and Ordering Information
Chapter 1 Printer Basics 1
Printer Features
Fast Print
Speed
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10 pages-per-minute printing (with Intel 80960JD RISC-based
formatter).
Excellent Print
Quality
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True 1200 x 1200 dots per inch (dpi) text and graphics.
Resolution Enhancement technology (REt) adjusts the size and
placement of each dot on the page to produce smooth angles,
curves, and edges (600 dpi only).
Adjustable settings to optimize print quality.
The HP UltraPrecise toner cartridge has a finer toner formulation
which provides sharper text and graphics
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Flexible Paper
Handling
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Expandability
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Adjustable Tray 1 for letterhead, envelopes, labels, transparencies,
custom-sized media, postcards, and heavy paper. See “Loading
Media into Tray 1” on page 31.
Adjustable Tray 2 or an optional 250-Sheet Input Tray (Tray 3) for
standard sizes of paper. See “Reloading Media into Tray 2 or
Optional Tray 3” on page 32.
Two output bins: select either the top output bin or the rear output
bin for the most convenient output location.
Straight-through paper path capability from Tray 1 to the rear output
bin.
Optional Tray 3 with a 250-sheet capacity to increase the time
before it is necessary to add paper.
Enhanced Input Output (EIO) cards. See “Interface Ports” on page
22.
Dual In-line memory module (DIMM) slots for adding memory.
PostScriptTM Level 2 Emulation (PS) DIMM adds PS printing.
Factory installed on the 2100 M and 2100 TN.
PCL Printer
Language and Fonts
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Fast printing performance, built-in Intellifont and TrueType scaling
technologies, built-in HP-GL/2 vector graphics, and advanced
imaging capabilities are benefits of the PCL 6 printer language.
This also includes 45 scalable TrueType fonts and one bitmapped
Line Printer Font.
PS Language and
Fonts
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The HP LaserJet 2100 M and 2100 TN printers include the HP PS
Level 2 printer language emulation with 35 built-in PS language
fonts.
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Automatic Language
Switching
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When optional printer languages (such as PS emulation) are
installed, the printer automatically determines and switches to the
appropriate language for the print job.
Wireless Infrared
Printing
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Fast infrared (IR) printing when printing from an IrDA-compliant
device, such as a laptop, notebook computer, or a Personal Digital
Assistant (PDA).
JetSend IR enabled devices can also use the IR port.
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Interface Connections l
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Networking
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Enhanced Memory
and Memory
Expansion
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Energy Savings
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Economical Printing
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Bidirectional ECP type-B parallel port (IEEE-1284 compliant)
LocalTalk port
EIO Slot
Wireless Infrared port (IrDA compliant)
The printer provides an EIO Slot for HP JetDirect 600 N print
servers for fast and easy connectivity.
Use in Workgroups to provide flexibility, fast printing through the
network, and remote management.
The HP LaserJet 2100 printer comes with 4 MB of memory and can
be expanded to 52 MB with the three available memory (DIMM)
slots. Most documents can be printed using the standard amount of
printer memory through the aid of Memory Enhancement
technology (MEt). MEt automatically compresses data, virtually
doubling the printer’s memory and allowing more complex printing
with available memory.
The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of
memory and can be expanded to 40 MB with the two available
memory (DIMM) slots. The third slot is used for the HP PS
language DIMM.
The printer automatically conserves electricity by substantially
reducing power consumption when not printing.
As an ENERGY STAR partner, Hewlett-Packard Company has
determined that this product meets ENERGY STAR guidelines for
energy efficiency.
EconoMode (600 dpi only), manual duplexing, and N-up printing let
you save paper, toner, and time.
For tips on reducing the amount of paper use or extending the life of
the toner cartridge, see “Printing Tasks” starting on page 35.
Chapter 1 Printer Basics 3
Printer Software
The printer comes with helpful software including printer drivers and
optional software. The printer drivers (Windows) and PPDs
(Macintosh and Windows) provided must be installed to take full
advantage of the printer’s features.
This section provides information in the following areas:
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Printer Software Installation Instructions
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Overview of Printing System Components
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Printer Software Installation Tips
Once you have followed the installation instructions and loaded the
software, refer to the printer software tasks on page 44 on how to get
the most out of your printer.
Note
HP software is not available in all languages.
Check the ReadMe file provided on the compact disc or floppy disk for
additional software included and supported languages. The most
recent drivers, additional drivers, and other software are available from
the Internet and other sources. If you do not have access to the Internet,
see the HP Support pages at the front of this user guide to obtain the
most recent software.
The HP LaserJet 2100 Series printer comes with drivers for the
following platforms and operating environments. Find your operating
system and follow the instructions to start the installation.
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“Windows Installation” on page 5
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“Macintosh Installation” on page 10 (HP LaserJet 2100 M)
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“DOS Installation” on page 12
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Windows Installation
1. Run the install program by following the instructions for your
Windows version.
Windows Version
Windows 9x/NT 4.0
To start installation:
a. Place compact disc in the CD-ROM drive.
Install will start automatically.
b. Follow the on-screen instructions.
If the CD-ROM drive does not automatically
run:
Select Run from the Start menu, and type
x:\setup in the Open box (where x is the
drive letter for the CD-ROM drive). Then
follow the remaining installation instructions.
Windows 3.x
a. Place the compact disc in the CD-ROM
drive.
b. From the File menu, select Run.
c. Type x:\setup (where x is the drive letter
of your CD-ROM drive).
d. Follow the on-screen instructions.
Note
If you don’t have a CD-ROM drive, see page 13 for instructions.
2. Select installation type. The installer provides three options
for software installation.
• Typical (recommended method): This option loads printer
drivers, screen fonts, HP FontSmart, an uninstaller, and a
configuration utility that will allow you to control all printing
aspects.
• Minimal (for laptops and minimal installation): This option
loads only the required printer driver and screen fonts.
• Custom (for experienced users and network administrators):
This option allows you to choose which components will be
installed. The installation program will prompt you to select the
software items you wish to install. You must install at least one
printer driver to use your printer.
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Chapter 1 Printer Basics 5
3. Register your printer with HP.
If you have access to the World Wide Web, please take a moment to
complete the registration for your HP LaserJet 2100 at the following
website:
http://www.hp.com/go/lj2100_register
This will help Hewlett-Packard better provide support for your printer.
After registering, you will have the option to receive valuable business
tools. Hewlett-Packard will not contact you or send you information
unless you explicitly approve it during the registration process. You
may also register with the reply card included with your printer.
Software for Windows
Printer Drivers
Printer drivers access the printer’s features and allow the computer to
communicate with the printer. Choose a printer driver based on the
way you use the printer.
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Use the PCL 6 driver to take full advantage of the printer’s
features. Unless complete backward compatibility with previous
PCL drivers or older printers is necessary, the PCL 6 driver is
recommended.
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Use the PCL 5e driver if you need print results to look consistent
with those from older HP LaserJet printers. Certain features are
not available in this driver. (Do not use the PCL 5e driver provided
with this printer with older printers.)
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Use the PS driver for compatibility with PS needs. Certain printer
features are not available in this driver.
If your printer has PS capabilities, the printer automatically switches
between PS emulation and PCL printer languages depending on the
driver you have selected.
Each printer driver has help screens that can be activated from the
Help button, the F1 key, or a question mark symbol in the upper right
corner of the printer driver (depending on the Windows operating
system used). These help screens give detailed information about the
specific driver. Printer driver help is separate from the software
application help.
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Note
For driver only or OEM setup, see the Readme on the installation CD.
HP FontSmart
Access HP FontSmart from the HP LaserJet folder or through the
Start menu. HP FontSmart is a font management utility (for Windows
only) which does the following:
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Installs, uninstalls, and deletes fonts.
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Manages fonts inside a single window by allowing you to dragand-drop.
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Shows the matching screen fonts for the internal fonts in the
printer.
HP LaserJet Configuration Utility
(Windows 9x/NT 4.0 only)
The HP LaserJet configuration utility manages printer default settings.
It allows you to access many of the printer’s features, including:
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Printing PCL and PS test, font, and demo pages.
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Selecting page setup defaults.
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Choosing custom settings, such as reprint or tray locking.
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Setting resource options, such as IO buffering.
HP JetAdmin (CD-ROM only)
HP JetAdmin is designed to be used primarily by network
administrators who are responsible for installing, configuring,
troubleshooting, and maintaining printers and other devices on the
network. Users may also use the status messages reported by
HP JetAdmin to perform common troubleshooting (paper jams, paper
out, etc.) and to confirm the current status of the printer on the
network. HP JetAdmin can be accessed by clicking the Start button,
pointing to Settings, and then clicking Control Panel in Windows 9x
and Windows NT 4.0, or from the HP JetAdmin Utilities program
group folder in Windows 3.x. Use HP JetAdmin to do the following:
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Install, configure, and manage printers on a network that are
connected with a HP JetDirect 600 N print server.
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Perform in-depth diagnostics on the printer and network.
The HP JetAdmin software works on the following network systems:
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Windows NT
SunOS*
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Windows 9x
Novell NetWare
Chapter 1 Printer Basics 7
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Windows NT
HP-UX*
Windows 3.x (Requires
Novell NetWare Server)
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Windows 9x
Solaris*
OS/2*
*The software for these systems is not included on the compact disc
with the printer, but is available from the Internet. If you do not have
access to the Internet, see the HP Support pages at the front of this
user guide to obtain this software.
Note
Network Administrators: If the printer is attached to a network, before
you can print, the printer must be configured for that network using
HP JetAdmin or similar network software.
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HP JetSend (CD-ROM - Windows 9x/NT 4.0 only)
HP JetSend is a new technology from Hewlett-Packard that allows
devices to communicate with each other simply and directly. HP
JetSend is built into your printer, allowing it to receive information
from any JetSend-enabled sending device anywhere on your
network, whether in the same office, or at a remote location. Your
printer also has infrared capabilities, allowing it to receive information
from any JetSend- enabled infrared device. Examples of JetSend
sending devices include PC's or laptops running JetSend software, or
scanners with JetSend built in. JetSend uses simple IP addressing
between networked devices, and "Point and shoot" between infrared
devices.
Visit the JetSend web site (www.jetsend.hp.com) for additional
information on JetSend and JetSend software for the PC. JetSend
allows you to exchange intra-company documents directly between
PCs and between PCs and any JetSend-enabled printer, without the
problems of incompatible software applications or versions. JetSend
software will allow your colleagues to create documents on their PCs
and send copies directly to this printer without any device-specific
drivers or configuration difficulties.
You can visit the JetSend web site to learn which other devices are
available to communicate easily and directly with your JetSendenabled printer.
How the JetSend Communications Technology Works
Networked Devices
To use the JetSend capability between networked devices (1) print a
configuration page to find your JetSend IP address and (2) give your
address to anyone who wishes to send information to your printer via
JetSend.
From a JetSend sending device, a person only needs to enter the IP
address of the printer and press "send."
Infrared Devices
To use the JetSend infrared capability, simply (1) line up the infrared
sensors between the sending and receiving devices, and (2) choose
the "send" option on the sending device.
The devices, because they have JetSend in them, will automatically
negotiate the best possible outcome.
HP JetSend Software is not currently available for the Macintosh.
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Chapter 1 Printer Basics 9
Macintosh Installation
1. Run the install program by placing the compact disc in the
CD-ROM drive. The installation window will appear on the
desktop. Select the correct language and double-click the
installer icon.
Note
Virus protection must be turned off prior to starting the installation
program.
The compact disc contains software for many international locales.
Once you select the installation language and double-click Install in the
desired language, the installation screen will appear in that language.
2. Select installation type. The installer provides two options
for software installation.
• Typical (recommended method): This option loads the PPD,
screen fonts, and a utility that controls all printing aspects.
• Custom (for experienced users and network administrators):
This option allows you to choose which components will be
installed. The installation program will prompt you to select the
software items you wish to install.
3. Register your printer with HP.
If you have access to the World Wide Web, please take a moment to
complete the registration for your HP LaserJet 2100 at the following
website:
http://www.hp.com/go/lj2100_register
This will help Hewlett-Packard better provide support for your printer.
After registering, you will have the option to receive valuable business
tools. Hewlett-Packard will not contact you or send you information
unless you explicitly approve it during the registration process. You
may also register with the reply card included with your printer.
Note
The Apple LaserWriter 8 driver must be installed to use the PPD. To
make best use of the features of the printer, use the version of the
LaserWriter driver included on the CD.
10 Chapter 1 Printer Basics
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Software For Macintosh Computers
PostScript Printer Description Files (PPDs)
PPDs, in combination with the LaserWriter driver, access the printer
features and allow the computer to communicate with the printer. An
installation program for the PPDs, LaserWriter driver, and other
software is provided on the compact disc.
HP LaserJet Utility
HP LaserJet Utility allows control over features that are not available
in the driver. The illustrated screens make selecting printer features
from the Macintosh computer easier than ever. Use the HP LaserJet
Utility to do the following:
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Name the printer, assign it to a zone on the network, download
files and fonts, and change most of the printer settings.
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Set a password for the printer.
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From the computer, lock out functions on the printer to prevent
unauthorized access.
Chapter 1 Printer Basics 11
DOS Installation
DOS Remote Control Panel
1. Place the compact disc in the CD-ROM drive.
2. From the DOS prompt, type x: (where x is the drive letter of
the CD-ROM drive), and press Enter.
3. Change to the appropriate language directory
(for example: cd\english).
4. Type install and press Enter.
If DOS applications are going to be used with the printer and the DOS
Remote Control Panel was not installed, the AUTOEXEC.BAT file
needs to be modified to prevent communication timeout errors. To
modify the AUTOEXEC.BAT file, use any DOS editor, or any wordprocessing program that edits ASCII text files, and follow the
instructions below.
For DOS versions 4.0 and later, add:
MODE LPT1:,,B
For DOS versions earlier than 4.0, add:
MODE LPT1:,,P
Note
The preceding examples assume you are using printer port LPT1. If
you are using LPT2 or LPT3, replace LPT1 in the preceding examples
with the appropriate printer port number.
Using the Remote Control Panel
The Remote Control Panel (RCP) enables you to change printer
settings if the DOS software application does not support the printer
feature you want to use. To start the RCP from DOS, follow these
steps:
1. Make sure that the RCP is in the computer’s path statement. This
can be checked by typing PATH at a DOS prompt at the root
directory and pressing Enter. If the Remote Control Panel
directory is not in the path statement, change to the default
directory C:\HPLJUTIL.
2. At the DOS prompt, type RCP and press Enter.
3. For additional information, select Help.
12 Chapter 1 Printer Basics
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Software Installation Tips
I do not have a CD-ROM drive.
If you have access to another computer with a CD-ROM drive, you
can use the MakeDisk utility in Windows to create the disks you need
for the installation. Follow the first step of the installation instructions,
and choose MakeDisk to create the disks.
If you have internet access, you can download drivers from the World
Wide Web or HP’s FTP servers. The driver web page is:
http://www.software.hp.com
For non-U.S. customers only: Use the floppy disk(s) supplied with the
printer to install the software.
If you do not have disks, see “HP Support” in the front of this guide for
ordering information.
How do I access printer features?
Some printer features, such as custom paper sizes and page
orientation, may be available through your application settings. Use
application settings, if available, because they override printer driver
settings.
Access advanced printer features through your printer driver. See
“Software Tasks” on page 44 for instructions on using specific printer
driver features.
What additional drivers and software upgrades are
available to me?
The latest printer drivers and printing software for HP LaserJet
printers are available on the World Wide Web
(http://www.software.hp.com). Check the “Readme” file for additional
release information.
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Chapter 1 Printer Basics 13
What other software is available to me?
See “Printer Software” on page 4 for descriptions of the optional
printing system software available for installation.
Note
Check the ReadMe file provided on the compact disc for additional
software included and supported languages. The most recent drivers,
additional drivers, and other software are available from the Internet
and other sources. If you do not have access to the Internet, see the
HP Support pages at the front of this user guide to obtain the most
recent software.
How do I remove the printing software?
In Windows, after installation, the Uninstall icon in the HP LaserJet
program group allows you to select and remove any or all of the
Windows HP printing system components.
Starting the Uninstaller:
1. In the HP LaserJet Program Group, double-click the Uninstall
icon.
2. Click Next.
3. Select the HP printing system components you want to uninstall.
4. Click OK.
5. Follow the prompts.
14 Chapter 1 Printer Basics
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Control Panel
Job Cancel
Button
Attention Light
!
Ready Light
Go Light and
Button
Button Usage
The printer has two buttons: JOB CANCEL and GO.
Job Cancel
Press JOB CANCEL to cancel a job the printer is currently printing. The
control panel lights will cycle while the print job is cleared from both
the printer and the computer, and then return to ready. This may take
some time, depending on the size of the print job.
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If JOB CANCEL is accidentally pushed, the job must be reprinted.
There is no undo function.
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If JOB CANCEL is pushed when the printer is idle, the top panel
status lights will cycle, but nothing else will happen.
Go
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Press GO to resume printing when the printer is paused or when
unprinted data is still in the printer.
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Press GO to clear some printer errors.
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Press GO to print a demo page. The printer must be in the ready
state.
Chapter 1 Printer Basics 15
Light Patterns
Light patterns provide both status and error messages. The lights can
be in any one of the following states:
Off
On
Blinking
Control Panel Light Messages
The following control panel messages indicate various conditions of
the printer in preparation for, or during, printing. If the Attention light is
on, the printer is experiencing an error. See “Troubleshooting Error
Messages” on page 99.
Startup
The Go, Ready, and Attention lights cycle one after another.
The buttons have no effect until the printer is ready.
Ready
The Ready light is on and the printer is ready to print.
No action is needed.
Pressing the GO Button will print a demo page.
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Processing
The printer is receiving or processing data.
Pressing JOB CANCEL cancels the current job. One or two pages may
print as the printer clears the print job. The printer will return to the
ready state after the job has been canceled.
Data
The Ready light is blinking and the Go light is on.
Data is in the printer memory waiting to be printed. Pressing the GO
button prints from Tray 1 or from another tray if Tray 1 is empty and
the paper size is supported in the other Tray.
Pressing the JOB CANCEL button cancels the current job and the
printer returns to ready.
Manual Feed with Pause
The Go light is blinking. Pressing the Go button prints from Tray 1 or
from another tray if Tray 1 is empty.
Pressing the JOB CANCEL button cancels the current job and the
printer returns to ready.
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Chapter 1 Printer Basics 17
Paper Out
The attention light is on.
The printer is out of paper. The attention light will stay on until paper is
added.
Pressing the GO or JOB CANCEL button has no effect.
Paper Out (requested tray)
The GO light is on.
The requested tray is out of paper. Adding paper to the requested tray
causes the printer to start the print job from that tray.
Pressing the GO button prints from another tray.
Pressing the JOB CANCEL button cancels the current job.
Attention
The printer requires attention for one of the following circumstances:
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door open
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toner cartridge missing
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paper jam
Pressing the GO button causes the printer to attempt to clear the
paper jam.
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Continuable Error
Pressing the GO button causes the printer to attempt to recover from
the error and print whatever it can. If the recovery is unsuccessful, the
printer will return to the continuable error state. See “Continuable
Error” on page 100.
Service Error
The printer has experienced an error and cannot recover. All of the
lights are on. See “Service Error” on page 101.
Accessory Error
The printer has experienced an error and cannot recover. All of the
lights are blinking in unison. See “Accessory Error” on page 101.
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Chapter 1 Printer Basics 19
Printing with the Infrared Port (Wireless Printing)
The infrared (IR) port is located on the lower right corner of the
printer. This port is compliant with the specifications determined by
the Infrared Data Association (IrDA). On the right side of the IR port is
a status light that indicates when the port is active. The IR port
transmits data at speeds of up to 4 MB per second. When the IR
connection is established, the IR status light comes on. If the
connection is broken, or when the print job is complete, the IR status
light goes off.
IR Status Light
IR Port
To use the IR port, you need the following:
Note
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A computer or Personal Digital Assistant (PDA) equipped with an
IrDA-compliant IR port.
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An infrared port driver that allows printing from the computer to
the printer using the IR port and the IrDA communication
protocol.
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A printer driver to generate data that the printer can print.
Check with your hardware or operating system manufacturer for the
correct port driver.
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Printing Instructions
1. Make sure the printer is in ready state (Ready light on).
2. Align an IrDA-compliant computer within 1 meter (3 feet) of the IR
port. Ensure that the ports are facing each other with no more
than a 15° angle to either the left and right or above and below.
Send the print job from the computer. The IR status light will turn
on when the connection has been made.
15°
1 Meter
(3 Feet)
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Chapter 1 Printer Basics 21
Interface Ports
The HP LaserJet 2100 and the 2100 M printers include two interface
ports: an IEEE-1284 parallel and a LocalTalk port.
The HP LaserJet 2100 TN printer also includes an HP JetDirect
600 N print server card that includes a 10Base-T (RJ-45) port.
LocalTalk port
Parallel port
(IEEE-1284)
RJ-45 port
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Accessories and Ordering Information
The following list of accessories was current at the time of printing.
Ordering information and availability of the accessories may change
during the life of the printers.
Accessories
Option
Description or Use
Part Number
UltraPrecise toner cartridge
Pallet Quantity
C4096A
C4097A
Toner Cartridge
Toner cartridge
Memory and Language
Memory upgrades
The HP LaserJet 2100 printer comes
4 MB C4135A
with 4 MB of memory and can be
8 MB C4136A
expanded to 52 MB with the 3 available 16 MB C4137A
memory (DIMM) slots.
The HP LaserJet 2100 M and 2100 TN
printers come with 8 MB of memory and
can be expanded to 40 M1B with the 2
available memory (DIMM) slots.
HP PS DIMM
The PS DIMM includes 4 MB of
memory. This comes installed in the
HP LaserJet 2100 M and 2100 TN
printers.
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C3098A
Chapter 1 Printer Basics 23
Accessories (continued)
Option
Description or Use
Part Number
Cable and Interface Accessories
HP JetDirect 600 N EIO Print
servers
Ethernet (10Base-T)
Ethernet (10Base-T,10Base2 LocalTalk)
TokenRing (RJ-45 and DB9)
Fast Ethernet (10/100Base-TX, RJ-45)
J3110A
J3111A
J3112A
J3113A
Parallel Cables (IEEE-1284)
A=host computer connector (A-type)
B=large printer connector (B-type)
2 Meter A to B C2950A
3 Meter A to B C2951A
LocalTalk Network Kit for
Macintosh
Connect to a LocalTalk Network
92215N
Serial printer cable for
Macintosh
Connect to a Macintosh computer
92215S
250-Sheet Input Tray (Tray 3)
and
Feeder Unit
Tray (for Letter, Executive, Legal, A4,
A5, B5 (ISO), B5 (JIS), and 8.5 by 13
inch paper sizes)
The optional Tray 3 comes with the
2100 TN printer.
C4793A
Tray 2 or optional Tray 3
replacement
Tray (for Letter, Executive, Legal, A4,
A5, B5 (ISO), B5 (JIS), and 8.5 by 13
inch paper sizes)
RG5-4137
HP Multi-purpose Paper
HP brand paper for a variety of uses
(1 box of 10 reams, 500 sheets each).
To order a sample, in the U.S. call
1-800-471-4701.
HPM1120
HP LaserJet Paper
Premium HP brand paper for use with
HP LaserJet printers (1 box of 10
reams, 500 sheets each). To order a
sample, in the U.S. call
1-800-471-4701.
HPJ1124
Paper Handling Accessories
Media Accessories
24 Chapter 1 Printer Basics
EN
Accessories (continued)
Option
Description or Use
Part Number
HP LaserJet Labels
Letter (8.5 by 11 in.) white labels
Letter (8.5 by 11 in.) clear labels
A4 (210 by 297 mm) white labels
A4 (210 by 297 mm) clear labels
Call an authorized HP dealer for
label sizes and availability.
Transparency Film
Letter (8.5 by 11 in.) transparency film
A4 (210 by 297 mm) transparency film
92296T
92296U
Supplementary Documentation
HP LaserJet Printer Family
Paper Specification Guide
A guide to using paper and other print
media with HP LaserJet printers
5040-9092
HP LaserJet 2100, 2100 M,
and 2100 TN Printers User
Guide
An additional copy of this user guide
C4170-90901
To order HP LaserJet accessories and options see the “Worldwide Sales and Service Offices” on page
124 for authorized HP dealers.
EN
Chapter 1 Printer Basics 25
26 Chapter 1 Printer Basics
EN
2
Printing Tasks
Overview
This chapter explains your printing options and gives common
printing tasks:
EN
l
Preparing for Printing
l
Media Input Options
l
Loading Media into Tray 1
l
Reloading Media into Tray 2 or Optional Tray 3
l
Changing Paper Size in Tray 2 or Optional Tray 3
l
Printing Tasks
l
Canceling a Print Job
l
Software Tasks
Chapter 2 Printing Tasks 27
Preparing for Printing
Purchasing Paper and Other Media
HP LaserJet printers produce excellent print quality documents. You
can print on a variety of print media, such as paper (including up to
100% recycled fiber content paper), envelopes, labels, overhead
transparencies, and custom-sized media. Properties such as weight,
grain, and moisture content are important factors affecting printer
performance and output quality.
To achieve the best possible print quality, use only high-quality,
copier-grade paper. See Appendix B for more detailed media
specifications.
Note
Always test a sample of paper before purchasing large quantities.
Your paper supplier should understand the requirements specified in
the HP LaserJet Printer Family Paper Specification Guide. See
“Supplementary Documentation” on page 25.
28 Chapter 2 Printing Tasks
EN
Media Input Options
The printer comes with two paper trays. By default, the printer draws
first from Tray 1. If Tray 1 is empty, the printer draws from Tray 2 (or
optional Tray 3 if it is installed).
Tray 1
Tray 2
Optional Tray 3
Tray 1 Media Sizes
Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 in.) to a legal-size
sheet, 216 by 356 mm (8.5 by 14 in.). Tray 1 should be used when
printing:
EN
l
Envelopes (see page 35)
l
Labels (see page 37)
l
Transparencies (see page 38)
l
Custom-sized media or cardstock (see page 39)
l
Postcards (see page 39)
Chapter 2 Printing Tasks 29
Tray 2 and Optional Tray 3 Paper Sizes
Tray 2 and optional Tray 3 have settings for the following paper sizes:
l
A4
l
A5
l
B5 (ISO and JIS)
l
Letter
l
Legal
l
Executive
l
8.5 by 13 in.
See “Changing Paper Size in Tray 2 or Optional Tray 3” on page 33 to
change the paper size. See “Supported Sizes of Paper” on page 140
for specific dimensions.
CAUTION
Use only paper from Tray 2 or optional Tray 3. Other types of printable
media may jam if printed from Tray 2 or optional Tray 3.
30 Chapter 2 Printing Tasks
EN
Loading Media into Tray 1
1
Tray 1 (multi-purpose) holds up to 100
sheets of paper or up to 10 envelopes.
1
Open Tray 1 by pulling the front
cover down.
2
Slide out the plastic tray extender. If
the media being loaded is longer
than 229 mm (9 in.), also flip open
the tray extender.
3
Slide the paper width guides slightly
wider than the media.
4
Place media into the tray (shortedge in, print-side up). The media
should be centered between the
paper width guides and under the
tabs on the paper width guides.
5
Slide the paper width guides inward
until they lightly touch the media
stack on both sides without bending
it. Make sure the media fits under
the tabs on the paper width guides.
2
3
4
Note
Do not add media to Tray 1 while the
printer is printing. This could cause a
paper jam.
For preprinted material, see “Letterhead
or Preprinted Forms Orientation” on
page 42.
5
EN
Chapter 2 Printing Tasks 31
Reloading Media into Tray 2 or Optional Tray 3
1
1
Pull the desired tray out of the
printer.
2
Push down on the metal paper lift
plate to lock it in place.
3
Add the media and make sure it is
flat in the tray at all four corners.
Keep the media below the height
tabs on the paper length guide in
the rear of the tray.
4
Slide the tray back into the printer.
2
3
Note
Whenever you remove a tray from the
printer, always push down the metal
paper lift plate before you put it back.
The metal paper lift plate releases and
lifts the paper up when you push the tray
into the printer.
4
32 Chapter 2 Printing Tasks
EN
Changing Paper Size in Tray 2 or Optional Tray 3
1
2
1
Pull the desired tray out of the
printer and remove any paper.
2
Press on the blue tab on the rear
paper length guide to adjust for the
paper length.
3
Adjust the paper length guide so the
pointer matches the desired paper
size.
4
Move the side width guides outward
as far as possible.
5
Push down on the metal lift plate to
lock it in place.
Continued on next page.
3
4
5
EN
Chapter 2 Printing Tasks 33
6
6
Load up to 250 sheets into the
paper tray. Make sure the paper is
flat in the tray at all four corners.
Keep the media below the height
tabs on the paper length guide in
the rear of the tray.
7
Move the paper width guides inward
so they touch the media on each
side. The paper width guides will
click into place for all sizes
supported by the tray.
8
Slide the tray back into the printer.
7
8
34 Chapter 2 Printing Tasks
EN
Printing Tasks
1
2
Printing on Envelopes
CAUTION
Before you load envelopes in Tray 1,
make sure they are undamaged and are
not stuck together. Never use envelopes
with clasps, snaps, windows, coated
linings, self-stick adhesives, or other
synthetic materials. See Appendix B for
media specifications.
1
Open Tray 1 by pulling the front
cover down.
2
Open the rear output bin by pulling
down on the top section of the bin.
Slide out the extender until it
extends fully.
3
Note
Using the rear output bin reduces
envelope curl.
3
Slide the width guides on Tray 1
outward slightly wider than the
media.
Continued on next page.
EN
Chapter 2 Printing Tasks 35
4
5
4
Place the envelopes into the tray
short-edge in, print-side up. The
stamp end must enter the printer
first.
5
Slide the width guides inward until
they lightly touch the envelope stack
without bending it. The envelopes
should be centered between the
paper guides and under the tabs on
the paper width guides.
Note
If the envelope has a flap on the short
edge, this edge must enter the printer
first.
You may experience some paper jams
when using any media with a length less
178 mm (7 in.). This may be caused by
paper that has been effected by
environmental conditions. For optimum
performance, make sure you are storing
and handling the paper correctly. Please
refer to “Printing and Paper Storage
Environment” on page 144. Using media
from another manufacturer may also
help.
36 Chapter 2 Printing Tasks
EN
Printing on Labels
Only use labels recommended for laser printers, such as HP LaserJet
labels. See “Labels” on page 148 for specifications.
l
Print labels from Tray 1.
l
Load labels print-side up.
l
Use the rear output tray for labels.
l
Remove label sheet from the output bin as they are printed to
prevent them from sticking together.
Label Orientation
(Print-side up, top in)
CAUTION
EN
l
Do not use labels that are separating from the backing sheet or
are wrinkled or damaged in any way.
l
Do not use label sheets with the backing sheet exposed or
partially used label sheets.
l
Do not feed a sheet of labels through the printer more than once.
The adhesive backing is designed for one pass through the
printer.
If a sheet of labels becomes jammed in the printer, remove the toner
cartridge and then see “Clearing Paper Jams” on page 85 to remove
the jammed labels.
Chapter 2 Printing Tasks 37
Printing on Transparencies
Only use transparencies recommended for use in laser printers, such
as HP transparency film. Ordering information is located on page 25.
Appendix B lists transparency specifications on page 149.
l
Print transparencies from Tray 1.
l
Use the top output tray to reduce curling (this is for
transparencies only; for other media use rear output tray to
reduce curling).
l
To prevent transparencies from sticking together, remove any
transparencies in the output tray as they are printed.
l
Place transparencies on a flat surface after removing them from
the printer.
38 Chapter 2 Printing Tasks
EN
Printing on Custom-Sized Media or Cardstock
Postcards, 3 by 5 in. (index) cards, and other custom-sized media can
be printed from Tray 1. The minimum media size is 76 by 127 mm
(3 by 5 in.) and the maximum media size is 216 by 356 mm (8.5 by
14 in.).
Note
You may experience some paper jams when using any media with a
length less 178 mm (7 in.). This may be caused by paper that has been
effected by environmental conditions. For optimum performance, make
sure you are storing and handling the paper correctly. Please refer to
“Printing and Paper Storage Environment” on page 144. Using media
from another manufacturer may also help.
Custom-Sized Media and Cardstock Guidelines:
l
Always insert the short-edge first into Tray 1. If you want to print in
landscape mode, make this selection through your software.
Inserting paper long-edge first may cause a paper jam.
l
Use the rear output tray to reduce curl.
l
Do not print on media smaller than 76 mm wide (3 in.) or 127 mm
(5 in.) long.
l
Set margins at least 6.4 mm (.25 in.) away from the edges of the
media in the software application.
See Appendix B starting on page 139 for media specifications.
EN
Chapter 2 Printing Tasks 39
Printing on Both Sides of Media
(Manual Duplexing)
Note
l
Print the first side of the media as you would normally.
l
Print the second side from Tray 1, making sure the printed side is
facing down with the top-edge toward the printer.
l
The PS Windows 9x and the Windows NT 4.0 printer driver as
well as some software applications include “odd pages” and
“even pages” printing. To use this option, flip down the rear output
bin so that the paper will be stacked in the correct order. Print the
even pages first as you would normally. Next, put the stack with
the blank side up, top-edge toward the printer in Tray 1. Close the
rear bin and print the odd pages.
When the second side is printing, you may experience a higher
frequency of paper misfeeds, paper jams, and multi-feeds. Using the
rear output bin may reduce these problems. The print quality may be
different on the second side of the media.
40 Chapter 2 Printing Tasks
EN
Long and Short Edge Manual Duplexing
There are two ways to manually duplex, long edge or short edge
binding. Long edge manual duplexing prints your document on both
sides of the page with the binding on the long edge. Short edge
duplexing prints the page with the binding on the short edge.
Long edge binding: Print the second side from Tray 1, making sure
the printed side is facing down with the top-edge toward the printer.
Short edge binding: Print the second side from Tray 1, making sure
the printed side is facing down with the bottom-edge toward the
printer.
EN
Chapter 2 Printing Tasks 41
Printing on Special Media
Letterhead or Preprinted Forms Orientation
Tray 1 letterhead orientation: print-side up, top-edge toward the
printer.
Tray 2 or optional Tray 3 letterhead orientation: print-side down,
top-edge toward you.
42 Chapter 2 Printing Tasks
EN
Canceling a Print Job
A print job can be stopped from a software application, a print queue,
or the JOB CANCEL button.
l
If the printer has not started printing, first try to cancel the job
within the software application that sent the print job.
l
If the print job is waiting in a print queue or print spooler such as
the Print Manager in Windows 3.1 or Print Monitor in Mac, delete
the job there.
l
If the print job is already printing, press the printer JOB CANCEL
button. The printer will finish printing any pages that are already
moving through the printer and delete the rest of the print job.
If the control panel status lights continue to cycle after a job has been
canceled the computer is still sending the job to the printer. Either
delete the job from the print queue or wait until the computer has
finished sending data. The printer will return to Ready (Go light on).
Job Cancel Tips
Pressing JOB CANCEL cancels only the current job in the printer. If
more than one print job is in printer memory, JOB CANCEL must be
pressed once for each job.
EN
Chapter 2 Printing Tasks 43
Software Tasks
This section lists the common printing tasks that are controlled
through the printer software. Some printer drivers do not support all
printer features. Use the PCL 6 printer driver to take full advantage of
all the printer’s features, including:
l
l
l
l
l
Watermarks
Custom Paper Size
EconoMode
Reduce/Enlarge
Resolution Enhancement
technology (REt)
l
l
l
l
l
Quick Sets
Custom Print Quality Settings
Selecting Paper Source
Restoring Defaults
Printing Multiple Pages on
One Sheet of paper (N-up
printing)
Accessing the Printer Driver
After installation, you can access the printer driver through the
operating system or from your software application. Although access
to the printer driver from your software applications may vary, the
printer driver is usually accessed from the File menu.
Note
The method for accessing a printer driver is the same, no matter which
printer driver you are using.
44 Chapter 2 Printing Tasks
EN
Accessing the Driver
Operating System
Temporarily Change
Settings (from a software
application)
Change Default Settings
(across all applications)
Windows 9x/NT 4.0
From the File menu, click Print, and
then click Properties. (The actual
steps can vary; this is the most
common method.)
Click the Start button, point to
Settings, and then click Printers.
Right-click the printer icon, and
choose Properties. Many of the
features in NT 4.0 printer drivers are
also located on the Document
Defaults menu.
Windows 3.x
From the File menu, click Print, click From the Windows control panel,
Printers, and then click Options.
double-click Printers, highlight the
(The actual steps can vary; this is
printer, and click Setup.
the most common method.)
Macintosh
LaserWriter 8.3
From the File menu, select Print,
and click Options.
From the File menu, select Print,
and click Options. Click Save to
save your changes.
Macintosh
LaserWriter 8.4 and higher
From the File menu, select Print.
Click the pop-up for options you
wish to change.
From the File menu, select Print.
Click the pop-up for options you
wish to change. Click Save to save
your changes.
Using the Printer Driver Help
Each printer driver has help screens that can be activated from the
Help button in the printer driver. These help screens give detailed
information about the specific driver being used. Printer driver help is
separate from the software application help.
EN
Chapter 2 Printing Tasks 45
Creating and Using Watermarks
The Watermark options allow you to specify that text be placed
“underneath” (in the background) of an existing document. For
example, you may want to have large gray letters reading “draft” or
“confidential” placed diagonally across the first page or all pages of a
document.
Note
Watermarks are available only with the HP PCL 6 (Windows), Windows
NT 4.0 PS, and LaserWriter printer drivers.
Watermarks
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
To use an existing watermark
1.
Access the printer driver.
2.
From the Effects tab, click the Watermarks drop-down
list.
3.
Click the desired watermark.
4.
Click First Page Only, if desired.
5.
Click OK.
To create or edit a watermark
1.
Access the printer driver.
2.
From the Effects tab, click Edit.
3.
In the Watermark Details window, select the
watermark you want to edit, or click New.
4.
Select the desired watermark options.
5.
Click OK.
6.
From the Effects tab, click First Page Only, if desired.
7.
Click OK.
To stop printing the watermark, click “none” in the
Watermarks drop-down list.
46 Chapter 2 Printing Tasks
EN
Watermarks (continued)
Printer Driver
Procedure
PCL 6
(Windows NT 4.0)
To use an existing watermark
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Effects tab, click the Watermarks drop-down
list.
3.
Click the desired watermark.
4.
Click First Page Only, if desired.
5.
Click OK.
To stop printing the watermark, click “none” in the
Watermarks drop-down list.
To create or edit a watermark
If you are running the printer driver from the server, you
need administrator rights to save new watermarks.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Effects tab, click Edit.
3.
In the Watermark Details window, select the
watermark you want to edit, or click New.
4.
Select the desired watermark options.
5.
Click OK.
6.
From the Effects tab, click First Page Only, if desired.
7.
Click OK.
To stop printing the watermark, click “none” in the
Watermarks drop-down list.
EN
Chapter 2 Printing Tasks 47
Watermarks (continued)
Printer Driver
Procedure
Windows NT 4.0 PS
To use an existing watermark
1.
Access the printer driver.
2.
From the Advanced tab, click Document Options, then
Printer Features to expand their subentries.
3.
Click on each desired Watermark option (Watermark,
Watermark Font, Watermark Size, Watermark Angle,
Watermark Style, and Print Watermark) and select the
desired setting for each option.
4.
Click OK.
To stop printing the watermark, click Watermark and select
“none” in the Change ‘Watermark’ Setting box.
The Windows NT 4.0 PS printer driver does not support
user-defined watermarks. If you want to create a
watermark, use the HP PCL 6 printer driver.
Windows 9x PS
To use an existing watermark
1.
Access the printer driver.
2.
From the Device Options tab, click on each desired
Watermark option (Watermark, Watermark Font,
Watermark Size, Watermark Angle, Watermark Style,
and Print Watermark) and select the desired setting
for each option.
3.
Click OK.
To stop printing the watermark, click Watermark and select
“none” in the Change ‘Watermark’ Setting box.
The Windows 9x PS printer driver does not support userdefined watermarks. If you want to create a watermark, use
the HP PCL 6 printer driver.
Macintosh
LaserWriter 8.3
1.
Select Page Setup from the File menu.
2.
Select Options.
3.
Click the pop-up for each desired watermark option
and select the desired setting.
4.
Click OK.
To stop printing watermarks, select “None” or “Printer’s
default” from the Watermark/Overlay pop-up.
48 Chapter 2 Printing Tasks
EN
Watermarks (continued)
Printer Driver
Procedure
Macintosh
LaserWriter 8.4 and
higher
1.
Select Page Setup from the File menu.
2.
Click the pop-up and select Watermark/Overlay.
3.
Click on each desired watermark option and select the
desired setting. To use your own text, type text in the
custom text box.
4.
Click print.
To stop printing watermarks, select “None” in the layer
option.
EN
Chapter 2 Printing Tasks 49
Printing Multiple Pages on One Sheet of Paper
(N-up Printing)
You can select the number of pages you want to print on a single
sheet of paper. If you choose to print more than one page per sheet,
the pages will appear decreased in size and arranged on the sheet.
You can specify up to 9 pages.
N-up Printing
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Finishing tab, click Pages per Sheet.
3.
Enter the number of pages you want to print per sheet
(1, 2, 4, or 9).
4.
Click Print Page Borders if you want to print a border
around each page on the sheet. Print Page Borders is
enabled only if Pages per Sheet is set to 2, 4, or 9.
5.
Click OK.
1.
Access the printer driver.
2.
From the Finishing tab, click Pages per Sheet.
3.
Enter the number of pages you want to print per sheet
(1, 2, 4, or 9).
4.
Click Print Page Borders if you want to print a border
around each page on the sheet. Print Page Borders is
enabled only if Pages per Sheet is set to 2, 4, or 9.
5.
Click OK.
PCL 6
(Windows NT 4.0)
Windows 9x PS
50 Chapter 2 Printing Tasks
1.
Access the printer driver.
2.
From the Paper tab, click 1-, 2-, or 4-up.
3.
Click OK.
EN
N-up Printing (continued)
Printer Driver
Procedure
Windows NT 4.0 PS
1.
Access the printer driver.
2.
From the Advanced tab, click Document Options, then
Printer Features to expand their subentries.
3.
Click Pages per Sheet.
4.
Select the desired option (1, 2, 4, 6, 9, or 16) in the
Change ‘Pages per Sheet’ Setting box.
Select the Pages per Sheet orientation to match the
orientation of your document. For example, a landscape
presentation printed at 4 pages per sheet would use the 4
(Landscape) Pages per Sheet setting.
Macintosh
LaserWriter 8.3
Macintosh
LaserWriter 8.4 and
higher
EN
5.
Click OK.
1.
Select Page Setup from the File menu.
2.
Select Layout.
3.
Select the desired option (1, 2, or 4).
4.
Click OK.
1.
Select Print from the File menu.
2.
Select Layout.
3.
Select the desired option (1, 2, 4, 6, 9, or 16).
4.
Click OK.
Chapter 2 Printing Tasks 51
Setting a Custom Paper Size
Use the Custom Paper feature to print on paper sizes other than
standard sizes.
Custom Paper Size
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Paper tab, click Custom.
3.
From the Custom Paper Size window, type the name
of the custom paper size.
4.
Click the desired unit of measure (millimeters or
inches).
If you enter a size that is too small or too large, the driver
will automatically adjust the size for you.
5.
Enter the custom paper size length and width.
6.
Click OK.
You can save up to five custom paper sizes for reuse.
Windows NT 4.0
52 Chapter 2 Printing Tasks
The Windows NT printer drivers do not support custom
paper sizes. You may access custom sizes through the
operating system.
1.
Click the Start button, point to Settings, then click
Printers.
2.
From the File menu, click Server Properties.
3.
From the Forms tab, click Create New Form.
4.
Set the custom paper size and margins.
5.
Click OK.
EN
Custom Paper Size (continued)
Printer Driver
Procedure
Windows 9x PS
1.
Access the printer driver.
2.
From the Paper tab, scroll to the right of the Paper
Size box and click Custom Page.
3.
Click the Custom button.
4.
From the Custom-Defined Size window, type the
name of the custom paper size.
5.
Click the desired unit of measure (millimeters or
inches).
6.
Enter the custom paper size length and width.
7.
Click OK.
You can save up to three custom paper sizes for reuse.
Macintosh
LaserWriter 8.3
EN
1.
Select Page Setup from the File menu.
2.
Select Custom.
3.
Click the paper image to select the paper size.
Macintosh
LaserWriter 8.4
The 8.4 version does not support this option. Use the 8.3
version to use custom paper sizes, or check with Apple for
updated drivers.
Macintosh
LaserWriter 8.5 and
higher
1.
Select Page Setup from the File menu.
2.
Select Custom page Sizes from the Page attributes
pop-up.
3.
Select New to create custom page sizes or select Edit
for existing custom pages.
4.
Click OK.
Chapter 2 Printing Tasks 53
Creating and Using Quick Sets
Quick Sets allow you to save the current driver settings (for example,
page orientation, n-up printing or paper source) for reuse. For
convenience, Quick Sets can be selected and saved from most
printer driver tabs. You can also restore printer driver default settings
by selecting Defaults from the Quick Sets drop-down list.
Note
Quick Sets are available only with the HP PCL 6 printer driver for
Windows.
Quick Sets
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
Creating Quick Sets
1.
Access the printer driver.
2.
Select the desired print settings.
3.
In the Quick Sets box, type a name for the selected
settings (for example “Quarterly Report” or “My
Project Status”).
4.
Click Save.
5.
When you save Quick Sets, all current driver settings
are saved. The printer driver will now remember these
settings.
6.
Click OK.
Using Quick Sets
54 Chapter 2 Printing Tasks
1.
Access the printer driver.
2.
Select the desired item from the Quick Sets dropdown list.
3.
Click OK. The printer is now set to print according to
the settings in the Quick Sets you selected.
EN
Quick Sets (continued)
Printer Driver
Procedure
PCL 6
(Windows NT 4.0)
Creating Quick Sets
If you are running the printer driver from the server, you
need administrator rights to save new Quick Sets.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults. You can save Quick Sets from
any tab.
2.
Select the desired print settings.
3.
In the Quick Sets box, type a name for the selected
settings (for example “Quarterly Report” or “My
Project Status”).
4.
Click Save. When you save Quick Sets, all current
driver settings are saved. The printer driver will now
remember these settings.
5.
Click OK.
Using Quick Sets
EN
1.
Access the printer driver.
2.
Select the desired item from the Quick Sets dropdown list.
3.
Click OK.
Chapter 2 Printing Tasks 55
Using EconoMode
EconoMode (Save Toner) allows the printer to use less toner on each
page. Selecting this option will extend the life of your toner cartridge
and reduce your cost per page, but will reduce print quality. This
setting is not available with 1200 dpi settings.
EconoMode
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Finishing tab, click EconoMode (Save
Toner). If the box is checked, EconoMode is enabled.
If the box is empty, EconoMode is disabled.
3.
Click OK.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Finishing tab, click EconoMode (Save
Toner). If the box is checked, EconoMode is enabled.
If the box is empty, EconoMode is disabled.
3.
Click OK.
1.
Access the printer driver.
2.
From the Device Options tab, click EconoMode.
3.
Select the desired EconoMode option in the Change
Setting in EconoMode drop-down list.
4.
Click OK.
1.
Access the printer driver.
2.
From the Advanced tab, click Document Options, then
Printer Features to expand their subentries.
3.
Click EconoMode.
4.
Select the desired EconoMode option in the Change
‘EconoMode’ Setting box.
5.
Click OK.
PCL 6
(Windows NT 4.0)
Windows 9x PS
Windows NT 4.0 PS
56 Chapter 2 Printing Tasks
EN
EconoMode (continued)
Printer Driver
Procedure
Macintosh
LaserWriter 8.3
1.
Select Print from the File menu.
2.
Click Options.
3.
Select the desired EconoMode setting.
4.
Click OK.
1.
Select Print from the File menu.
2.
Click the popup for print options and select Imaging
Options.
3.
In the Imaging Options dialog, select the desired
EconoMode setting.
4.
Click Print.
Macintosh
LaserWriter 8.4 and
higher
EN
Chapter 2 Printing Tasks 57
Choosing Print Quality Settings
The printer’s default print quality setting is Best Quality, which uses
1200 dpi to provide the best combination of print speed and print
quality. If you need advanced print quality, you can choose custom
settings.
Resolution Options:
Note
l
Best Quality (default) - 1200 dpi for the best print quality.
l
Faster Printing - 600 dpi, alternate resolution for complex
graphics or faster output.
l
Custom - Allows you to specify print quality settings.
Changing resolution may change the formatting of your text.
Choosing Print Quality Settings
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Finishing tab, click Custom, then Details.
3.
In the Print Quality Details window, select the desired
resolution setting.
4.
Click OK.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Finishing tab, click Custom, then Details.
3.
In the Print Quality Details window, select the desired
resolution setting.
4.
Click OK.
PCL 6
(Windows NT 4.0)
Windows 9x PS
58 Chapter 2 Printing Tasks
1.
Access the printer driver.
2.
From the Graphics tab, select the desired resolution
setting.
3.
Click OK.
EN
Choosing Print Quality Settings (continued)
Printer Driver
Procedure
Windows NT 4.0 PS
1.
Access the printer driver.
2.
From the Advanced tab, click Graphics to expand its
subentries.
3.
Click Resolution.
4.
Select the desired Resolution option in the Change
‘Resolution’ Setting box. (1200 is the same as best
quality in the PCL 6 printer driver.)
5.
Click OK.
1.
Select Print from the File menu.
Macintosh
LaserWriter 8.3
Macintosh
LaserWriter 8.4 and
higher
EN
2.
Click Options.
3.
In the Print Options dialog, select the desired Print
Resolution setting.
4.
Click OK.
1.
Select Print from the File menu.
2.
Click the pop-up for print options and select
Resolution Options.
3.
In the Resolution Options dialog box, select the
desired setting.
4.
Click Print.
Chapter 2 Printing Tasks 59
Using Reduce/Enlarge Options
Reduce/Enlarge options allow you to scale your document to a
percent of its normal size. You can also choose to scale your
document to fit on letter- or A4-size paper.
Reduce/Enlarge
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Effects tab, type the percentage by which
you want to reduce or enlarge your document or click
Fit to Letter Size or click Fit to A4 Size.
3.
Click OK.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Effects tab, type the percentage by which
you want to reduce or enlarge your document.
3.
Click OK.
PCL 6
(Windows NT 4.0)
Windows 9x PS
To reduce or enlarge your document
1.
Access the printer driver.
2.
From the Graphics tab, type the percentage by which
you want to reduce or enlarge your document in the
Scaling box.
3.
Click OK.
To fit your document to letter- or A4-size paper
60 Chapter 2 Printing Tasks
1.
Access the printer driver.
2.
From the Device Options tab, click Fit to Page.
3.
Select the desired Fit to Page option in the Change
Setting for: drop-down list.
4.
Click OK.
EN
Reduce/Enlarge (continued)
Printer Driver
Procedure
Windows NT 4.0 PS
To reduce or enlarge your document
1.
Access the printer driver.
2.
From the Advanced tab, click Graphics to expand its
subentries.
3.
Click Scaling.
4.
Type the percentage by which you want to reduce or
enlarge your document in the Change ‘Scaling’
Setting box.
5.
Click OK.
To fit your document to letter- or A4-size paper
This setting works for all paper sizes in the Windows NT 4.0
PS printer driver.
Macintosh
LaserWriter 8.3
Macintosh
LaserWriter 8.4 and
higher
EN
1.
Access the printer driver.
2.
From the Advanced tab, click Document Options, then
Printer Features to expand their subentries.
3.
Click Fit to Page.
4.
Select the desired option in the Change ‘Fit to Page’
Setting box.
5.
Click OK.
1.
Select Page Setup from the File menu.
2.
Select Reduce/Enlarge.
3.
Select the desired settings.
4.
Click OK.
1.
Select Page Setup from the File menu.
2.
Select Scale.
3.
Select the desired settings.
4.
Click OK.
Chapter 2 Printing Tasks 61
Selecting a Paper Source
If your application supports printing paper by source, make the
selections from your application. Application settings override printer
driver settings.
Selecting Paper Source
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Paper tab, select the desired Source of
paper.
3.
Click OK.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Paper tab, select the desired Source of
paper.
3.
Click OK.
1.
Access the printer driver.
2.
From the Paper tab, select the desired Paper Source
option in the Paper Source drop-down list.
3.
Click OK.
1.
Access the printer driver.
2.
From the Page Setup tab, select the desired paper
source from the Paper Source drop-down list.
3.
Click OK.
1.
Select Print from the File menu.
2.
Choose paper source.
3.
Select the desired selection.
4.
Click OK.
1.
Select Print from the File menu.
PCL 6
(Windows NT 4.0)
Windows 9x PS
Windows NT 4.0 PS
Macintosh
LaserWriter 8.3
Macintosh
LaserWriter 8.4 and
higher
62 Chapter 2 Printing Tasks
2.
Click the Paper Source pop-up.
3.
Select the desired source.
4.
Click Print.
EN
Using REt
When REt (Resolution Enhancement technology) is on, it refines the
print quality of characters by smoothing out jagged edges that can
occur on the angles and curves of a printed image. Choose Off if
graphics, particularly scanned images, are not printing clearly.
Note
REt is disabled when 1200 dpi settings are selected.
REt
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Finishing tab, click Custom, then Details.
3.
In the Print Quality Details window, select the REt
desired option (On or Off).
4.
Click OK.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Finishing tab, click Custom, then Details.
3.
In the Print Quality Details window, select the REt
desired option (On or Off).
4.
Click OK.
1.
Access the printer driver.
2.
From the Advanced tab, click Document Options, then
Printer Features to expand their subentries.
3.
Click Resolution Enhancement.
4.
Select the desired Resolution Enhancement option in
the Change ‘Resolution Enhancement’ Setting box.
5.
Click OK.
PCL 6
(Windows NT 4.0)
Windows NT 4.0 PS
EN
Chapter 2 Printing Tasks 63
REt (continued)
Printer Driver
Procedure
Windows 9x PS
1.
Access the printer driver.
2.
From the Device Options tab, select the desired
Resolution Enhancement option from the Printer
Features drop-down list.
3.
Select the desired Resolution Enhancement option in
the Change setting for ‘Resolution Enhancement’
drop-down list.
4.
Click OK.
1.
Select Print from the File menu.
2.
Click Options.
3.
In the Print Options dialog, select the desired
Resolution Enhancement setting.
4.
Click OK.
1.
Select Print from the File menu.
2.
Click the pop-up for print options and select
Resolution Options.
3.
In the Resolution Options dialog box, select the
desired Resolution Enhancement setting.
4.
Click Print.
Macintosh
LaserWriter 8.3
Macintosh
LaserWriter 8.4 and
higher
64 Chapter 2 Printing Tasks
EN
Restoring Default Printer Driver Settings
Restoring Defaults
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
In the Quick Sets box, click Defaults
PCL 6
(Windows NT 4.0)
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
In the Quick Sets box, click Defaults
1.
Access the printer driver.
2.
Click the Restore Defaults button for each tab where
you want to restore default settings.
Windows 9x PS
EN
Windows NT 4.0 PS
The Windows NT 4.0 PS printer driver invokes default
settings when an application is started. To restore default
printer settings without restarting your application, select
another printer driver, then select the Windows NT 4.0 PS
printer driver.
Macintosh
LaserWriter 8.3
To restore default printer driver settings, delete the
“LaserWriter 8 Prefs” file in the Preferences folder in the
System folder.
Macintosh
LaserWriter 8.4 and
higher
1.
Open the Preferences folder.
2.
Open the Printing Prefs folder.
3.
Open the Parsed PPD folder.
4.
In the Parsed PPD Folder, delete the file with the
same name as the printer. For example, for a printer
called HP LaserJet 2100 M, delete the file
HP LaserJet 2100 M.PPD in the following path:
HD:System Folder:Preferences:Printing Prefs:Parsed
PPD Folder:HP LaserJet 2100 M
Chapter 2 Printing Tasks 65
Printing on Different Paper for the First Page
Note
Printing on different paper for the first page of a print job is available
only with the HP PCL 6 printer and Macintosh LaserWriter driver.
Some applications may also have this feature. Check with the
application’s help file.
Printing on Different Paper for the First Page
Printer Driver
Procedure
PCL 6
(Windows 3.1/9x)
1.
Access the printer driver.
2.
From the Paper tab, select the desired paper for the
first page of your print job.
3.
Click Use different paper for first page.
4.
Click the Other Pages tab.
5.
Select the desired paper source for the other pages of
your print job.
1.
Click the Start button, point to Settings, then click
Printers. Right-click the printer icon and choose
Document Defaults.
2.
From the Paper tab, select the desired paper for the
first page of your print job.
3.
Click Use different paper for first page.
4.
Click the Other Pages tab.
5.
Select the desired paper source for the other pages of
your print job.
PCL 6
(Windows NT 4.0)
66 Chapter 2 Printing Tasks
EN
Printing on Different Paper for the First Page (continued)
Printer Driver
Procedure
Macintosh
LaserWriter 8.3
1.
Select Print from the File menu.
2.
Select First From and then select the desired tray for
the first page from the pop-up menu.
3.
Select the tray for the rest of the job from the
Remaining From pop-up menu.
1.
Select Print from the File menu.
2.
Select First Page From and then select the desired
tray for the first page from the pop-up menu.
3.
Select the tray for the rest of the job from the
Remaining From pop-up menu.
Macintosh
LaserWriter 8.4 and
higher
Note
EN
The paper size for all pages of the print job must be the same in the
driver.
Chapter 2 Printing Tasks 67
Tray Locking
Tray Locking is a feature that allows you to “lock” a tray so that the
only time the printer will draw from that tray is when it is specifically
requested. This is useful when you want to put special paper in a tray,
such as letterhead. For example, if you are using “First Available
Tray,” for the paper source and you lock Tray 1, the printer will only
draw from the remaining trays, either Tray 2 or optional Tray 3, if it is
installed. You can still print from the locked tray, but you must specify
the source.
Note
The feature will not allow you to lock all the trays. One tray must be
“unlocked.”
Tray Locking
Printer Utility
Procedure
Windows
1.
Run the HP LaserJet configuration utility or JetAdmin.
2.
From the Custom tab, select the tray you wish to lock.
1.
Run the HP LaserJet Utility.
2.
From the Settings Panel, select Input Trays.
3.
Click on the tray you want to lock.
Macintosh
68 Chapter 2 Printing Tasks
EN
3
Printer Tips and
Maintenance
Overview
This chapter provides suggestions for high-quality and economical
printing. It also lists special maintenance tasks for the toner cartridge
and the printer.
EN
l
Managing the UltraPrecise Toner Cartridge
l
Redistributing the Toner
l
Cleaning the Printer
l
Using the Printer Cleaning Processes
Chapter 3 Printer Tips and Maintenance 69
Managing the UltraPrecise Toner Cartridge
HP Policy on Non-HP Toner Cartridges
Hewlett-Packard Company cannot recommend use of non-HP toner
cartridges, either new, refilled, or remanufactured. Because they are
not HP products, HP cannot influence their design or control their
quality.
Toner Cartridge Storage
Do not remove the toner cartridge from its package until you are
ready to use it. The shelf life of a cartridge in an unopened package is
approximately 2.5 years. The shelf life of a cartridge in an opened
package is approximately 6 months.
CAUTION
To prevent damage to the toner cartridge, do not expose it to light for
more than a few minutes.
Toner Cartridge Life Expectancy
The life of the toner cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an HP LaserJet
2100 toner cartridge lasts an average of 5,000 pages. This assumes
the print density is set to 3 and EconoMode is off. (These are the
default settings.)
Recycling Toner Cartridges
To install a new HP toner cartridge and recycle the used cartridge,
follow the instructions included in the new toner cartridge box.
See “HP Toner Cartridges” on page 133.
70 Chapter 3 Printer Tips and Maintenance
EN
Redistributing the Toner
1
2
When toner is low, faded or light areas
may appear on a printed page. You may
be able to temporarily improve print
quality by redistributing the toner. The
following procedure may allow you to
finish the current print job before
replacing the toner cartridge.
1
Open the top cover.
2
Remove the toner cartridge from
the printer.
WARNING!
Avoid reaching too far into the printer.
The adjacent fusing area may be hot!
3
CAUTION
To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes.
3
Rotate the toner cartridge and
gently shake from side to side to
redistribute the toner. (Do not tip the
cartridge on end, or it might leak.)
Continued on next page.
EN
Chapter 3 Printer Tips and Maintenance 71
4
Note
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. (Hot water sets toner into fabric.)
4
Reinsert the toner cartridge into the
printer and close the top cover.
If the print remains light, install a new
toner cartridge. (Follow the instructions
provided with the new toner cartridge.)
72 Chapter 3 Printer Tips and Maintenance
EN
Cleaning the Printer
To maintain print quality, follow the cleaning procedures on the
following pages every time the toner cartridge is changed or
whenever print quality problems occur. As much as possible, keep the
printer free from dust and debris.
CAUTION
l
Clean the outside of the printer with a lightly water-dampened
cloth.
l
Clean the inside with a dry, lint-free cloth.
Do not use ammonia-based cleaners on or around the printer. While
cleaning the printer, be careful not to touch the transfer roller (located
underneath the toner cartridge). Skin oils on the roller can cause print
quality problems.
Using the Printer Cleaning Processes
During the printing process, paper, toner and dust particles can
accumulate inside the printer. Over time, this buildup can cause print
quality problems such as toner specks or smearing. This printer has
two cleaning modes that can correct and prevent these types of
problems.
Note
In order for the engine cleaning page to work properly, print the page
on copier-grade paper, not bond or rough paper.
Engine Cleaning
This process uses copier-grade paper from Tray 2 to remove dust and
toner from the paper path. Use this process if you are experiencing
toner specks or dots on printouts. This process will provide a blank
page which should be discarded. See “Starting the Cleaning Process”
on page 74.
Toner Cartridge Cleaning
This process cleans the drum inside the toner cartridge. Use this
process if you are experiencing blurred, faded or smeared printouts.
This process will take about 10 minutes. See “Starting the Cleaning
Process” on page 74.
EN
Chapter 3 Printer Tips and Maintenance 73
Note
Make sure the toner cartridge is not empty when using the toner
cartridge cleaning. A near empty toner cartridge may also cause print
defects. This 10-minute process consumes toner and if used often can
reduce toner cartridge life.
Starting the Cleaning Process
1. Make sure the printer is turned on and in the ready state. Make
sure there is paper loaded in Tray 2.
2. Press and hold the Go and Job Cancel buttons until all lights
flash. This will take about 10 seconds. Release the buttons when
the lights flash.
3. For engine cleaning, press the Go button,
or
for cartridge cleaning, press the Job Cancel button.
4. Discard the blank page produced from the engine cleaning
process.
Note
The cartridge cleaning process takes about 10 minutes. To stop the
toner cartridge cleaning process, turn the printer off.
74 Chapter 3 Printer Tips and Maintenance
EN
Internal Cleaning Procedure
1
2
3
4
EN
Over time, particles of toner and paper
will begin to accumulate inside the
printer. This may cause print quality
problems during printing. Cleaning the
printer will eliminate or reduce these
problems.
WARNING!
Before cleaning the printer, turn the
printer off and unplug the power cable.
1
Open the top cover.
2
Remove the toner cartridge.
CAUTION
To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Place a piece of paper over
the top of the toner cartridge to shield it
while it is out of the printer.
3
With a dry, lint-free cloth, wipe any
residue from the paper path area
and the toner cartridge cavity.
4
Replace the toner cartridge and
close the top cover. Plug in the
power cable, and turn the printer
on.
Chapter 3 Printer Tips and Maintenance 75
76 Chapter 3 Printer Tips and Maintenance
EN
4
Problem Solving
Overview
This chapter helps you troubleshoot printer problems in the following
areas:
EN
l
Troubleshooting Checklist
l
Troubleshooting General Printing Problems
l
Printing Special Pages
l
Clearing Paper Jams
l
Solving Print Quality Problems
l
Infrared Printing Problems
l
Troubleshooting Error Messages
l
Secondary Light Patterns
l
Network Problems
l
Common Windows Problems
l
Common Macintosh Problems
l
Troubleshooting PS Errors
Chapter 4 Problem Solving 77
Troubleshooting Checklist
If the printer is not responding properly, complete the following
checklist in order. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
Troubleshooting Checklist
Make sure the printer
Ready light is on.
If no lights are on, check the power cord
connections. Check the power switch. Check the
power source by plugging into another outlet.
If other lights are on, go to “Troubleshooting Error
Messages” on page 99.
Press GO to print a
If a demo page does not print, check the paper
supply in Tray 2 or Tray 3.
demo page to verify
that the printer is
feeding paper correctly. If the page jams in the printer, go to “Clearing Paper
Jams” on page 85.
If the printer prints, but you get an error message, go
to “Troubleshooting Error Messages” on page 99.
Check the demo page
to see if it printed
correctly.
78 Chapter 4 Problem Solving
If there is a print quality problem, go to “Solving Print
Quality Problems” on page 91.
EN
Troubleshooting Checklist (continued)
Print a short document
from a software
application to verify the
computer and printer
are connected and are
communicating
correctly.
If the page does not print, check the cable
connection between the printer and computer. Make
sure you are using the proper cable.
Check the print queue or print spooler (print monitor
in Mac) to see if the printer has been paused.
Check the software application to make sure you are
using the proper printer driver and port.
If the page is interrupted during printing, go to
“Troubleshooting General Printing Problems” on
page 80.
If completing the
checklist did not
diagnose the problem
with the printer, check
the following
troubleshooting
sections:
EN
“Troubleshooting General Printing Problems” on
page 80
“Infrared Printing Problems” on page 97
“Troubleshooting Error Messages” on page 99
“Secondary Light Patterns” on page 102
“Network Problems” on page 107
“Common Windows Problems” on page 108
“Common Macintosh Problems” on page 110
“Troubleshooting PS Errors” on page 114
Chapter 4 Problem Solving 79
Troubleshooting General Printing Problems
Troubleshooting General Printing Problems
Symptom
Possible Cause
Printer selects media from the The tray selection in the
wrong tray.
software application may be
incorrect.
Solution
For many software
applications, the paper tray
selection is found under the
Page Setup menu within the
application.
Remove any media in other
trays to make the printer select
from the desired tray.
For Macintosh, use the
LaserJet Utility to change the
priority of the tray.
Print job is extremely slow.
The job may be very complex. Reduce the complexity of the
page or try adjusting the print
quality settings. If this problem
The maximum speed of 10
occurs frequently, add memory
pages per minute cannot be
to the printer.
exceeded even when more
memory is added.
Pages print, but are totally
blank.
The sealing tape may still be in Remove the toner cartridge
the toner cartridge.
and pull out the sealing tape.
Re-install the toner cartridge.
Check the printer by pressing
GO to print a demo page.
The file may have blank
pages.
80 Chapter 4 Problem Solving
Check file to make sure that it
does not contain blank pages.
EN
Troubleshooting General Printing Problems (continued)
Symptom
Possible Cause
Solution
The printer prints, but the text The parallel cable is loose or
defective.
is wrong, garbled, or
incomplete.
Disconnect the parallel cable
and reconnect it. Try a print job
you know works. If possible,
attach the cable and printer to
another computer and try a
print job that you know works.
Finally, try a new IEEE-1284
compliant cable or a LocalTalk
cable (Mac).
The printer is on a network or Disconnect the printer from
sharing device and is not
the network and attach it
receiving a clear signal.
directly to a computer with a
parallel cable. Print a job that
you know works. If it prints
properly, check with your
network administrator.
The wrong driver was selected Check the software’s printer
in the software.
selection menu to make sure
that the HP LaserJet 2100 is
selected.
The printer does not respond
when “print” is selected in the
software.
EN
The software application is
malfunctioning.
Try printing a job from another
application.
The operating system is
malfunctioning.
If printing from Windows (any
version), exit to a DOS prompt
and verify functionality with the
following command: At a
C:\prompt, type Dir LPT1
then press enter. (This
assumes you are connected to
LPT1). If the Go light comes
on, press the Go button to
print and eject the page.
The printer may be in manual Add paper to Tray 1 and press
feed mode (Go Light Blinking). and release the Go button.
Chapter 4 Problem Solving 81
Troubleshooting General Printing Problems (continued)
Symptom
Possible Cause
Solution
The parallel cable between the Disconnect and reconnect the
computer and the printer is not parallel cable.
connected properly.
The parallel cable is defective. If possible, attach the cable to
another computer and print a
job you know works. You may
also try using a different
parallel cable (IEEE-1284
Compliant) or LocalTalk cable
(Mac).
.
The wrong printer was
selected in the software.
Check the software printer
selection menu to make sure
that the HP LaserJet 2100 is
selected.
The software for the printer is
not configured for the printer
port.
Check the software’s printer
selection menu to make sure it
is accessing the correct port. If
the computer has more than
one parallel port, make sure
the printer is attached to the
correct one.
The printer is on a network
and is not receiving a signal.
Disconnect the printer from
the network and attach it
directly to a computer with a
parallel cable. Print a job you
know works. If it prints
properly, check with your
network administrator.
The printer is not receiving
power.
If no lights are on, check the
power cord connections.
Check the power switch.
Check the power source.
82 Chapter 4 Problem Solving
EN
Troubleshooting General Printing Problems (continued)
Symptom
Possible Cause
Solution
The printer does not respond
when “print” is selected in the
software.
The printer is malfunctioning.
Check the lights on the printer
to determine if the printer is
indicating an error.
The Attention light stays on.
The printer is out of paper.
Add paper to the printer.
Paper trays are installed
incorrectly.
Make sure that Tray 2 or
optional Tray 3 are pushed in
all the way.
The top cover of the printer is
open.
Close the top cover securely.
The Attention light is blinking
The toner cartridge is missing Make sure the toner cartridge
or not installed correctly.
is installed. Try removing the
cartridge and re-installing it.
There is a paper jam in the
printer.
EN
See “Clearing Paper Jams” on
page 85.
Chapter 4 Problem Solving 83
Printing Special Pages
There are special pages within the memory of the printer that will help
you to diagnose and learn about problems with your printer.
Demo Page
To print the demo page, press the GO button when the printer is
ready.
Configuration Page
The configuration page lists many of the current settings and
properties of the printer. To print the configuration page, press and
release the GO and JOB CANCEL buttons simultaneously when the
printer is ready. If you have an EIO card installed, a second page will
print listing all of the EIO information.
Cleaning Process
The printer has two cleaning processes, Engine and Toner Cartridge
cleaning. These clean internal areas including the paper path and the
toner cartridge. The Engine cleaning process produces a blank page
that should be discarded. See “Using the Printer Cleaning Processes”
on page 73.
Font List
To print a font list, use either HP FontSmart (Windows) or the
HP LaserJet Utility (Macintosh).
84 Chapter 4 Problem Solving
EN
Clearing Paper Jams
Occasionally, paper can become jammed during a print job. Some of
the causes include:
l
Paper trays loaded improperly or overfilled.
l
Tray 2 or optional Tray 3 is removed during a print job.
l
Top cover is opened during a print job.
l
Media that does not meet HP specifications is used. See “Media
Specifications” on page 139.
l
Media that is outside of the supported size range is used. See
“Media Specifications” on page 139.
Find and remove the jammed paper using the instructions on the
following pages. If the location of the paper jam is not obvious, look
first in the toner cartridge area.
Paper jams can occur at three locations:
Note
EN
l
Tray 2 or optional Tray 3 paper feed area.
l
Toner cartridge area.
l
Output areas.
Loose toner may remain in the printer after a paper jam. This should
clear after a few sheets have printed. See “Loose Toner” on page 94.
Chapter 4 Problem Solving 85
1
Paper Jam: Toner
Cartridge Area
1
2
CAUTION
Paper jams in this area may result in
loose toner on the page. If you get any
toner on your clothes, wash them in cold
water because hot water will set the
toner into the fabric.
2
3
Open the top cover.
Remove the toner cartridge.
CAUTION
To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Place a piece of paper over
the top of the toner cartridge to shield it
while it is out of the printer.
3
Carefully lift up the registration
plate. If the leading edge of the
paper is visible, gently pull the
paper toward the rear of the printer
to remove it from the printer.
Continued on next page.
86 Chapter 4 Problem Solving
EN
4
Note
If the paper is too difficult to remove or
has already entered the output area,
remove the jam as described for the
output areas on page 89.
4
When the jammed paper has been
removed, gently flip down the
registration plate. Replace the toner
cartridge and shut the top cover.
Note
If the toner cartridge is difficult to reinstall, make sure the registration plate
has been flipped back down into
position.
If the Attention light does not go out,
there is still jammed paper inside the
printer. Check the paper feed or output
areas.
EN
Chapter 4 Problem Solving 87
1
2
Paper Jam: Tray 2 or
Optional Tray 3 Paper Feed
Area
Note
If paper has entered the toner cartridge
area, follow the instructions on page 86.
It is easier to remove paper from the
toner cartridge area than the paper feed
area.
1
Slide out Tray 2 to expose the
jammed paper.
2
Remove any misfed paper by
pulling it out by the visible edge.
Make sure that all of the paper is
aligned in the tray. If Tray 3 is
installed, remove any misfed paper
and make sure that all of the paper
is aligned in that tray.
3
If the paper is jammed in the paper
feed area and cannot be accessed
from the toner cartridge area, grasp
the paper and carefully pull it free
from the printer.
4
Push the paper down to lock the
metal paper lift plate into place and
slide the tray back into the printer.
3
4
Note
If the Attention light does not go out,
there is still jammed paper inside the
printer. Check the toner cartridge and
rear output areas for paper jams.
88 Chapter 4 Problem Solving
EN
1
Paper Jam: Output Areas
CAUTION
Paper jams in this area may result in
loose toner on the page. If you get any
toner on your clothes, wash them in cold
water because hot water will set the
toner into the fabric.
2
1
Open the top cover and remove the
toner cartridge. Open the rear
output bin.
Note
It is necessary to open the top cover in
order to release the rear output gearing
for easy paper removal.
3
2
If the leading edge of the paper is
not visible or barely visible in the
cartridge area, carefully pull the
leading edge out of the printer from
the rear output opening using both
hands. Carefully remove the rest of
the jammed paper from the printer.
4
3
If the paper is almost completely
visible from the top output bin, pull
the remaining paper carefully out of
the printer.
4
Re-install the toner cartridge.
Close the top cover and the rear
output bin.
Note
If the Attention light does not go out,
there is still jammed paper inside the
printer. Check the paper feed and the
toner cartridge areas for paper jams.
EN
Chapter 4 Problem Solving 89
1
Paper Jam: Removing Torn
Pieces of Paper
Sometimes a piece of jammed paper can
tear when being removed. Use the
following procedure to remove any small
pieces of paper left in the printer.
2
1
Make sure the toner cartridge is
installed, the top cover is closed,
and Tray 2 and optional Tray 3 (if
installed) are completely pushed
into the printer.
2
Turn the printer off and then back
on. As the printer restarts, the
rollers will advance the piece(s) of
paper.
3
Open the top cover and remove the
toner cartridge. Open the rear
output bin.
4
Remove the piece(s) of paper.
3
4
90 Chapter 4 Problem Solving
If the paper cannot be removed by hand,
repeat steps 1 through 4. Reinstall the
toner cartridge when all the paper has
been removed. Close the top cover and
the rear output bin.
EN
Solving Print Quality Problems
Print Quality Checklist
General print quality problems can be solved by following the
checklist below.
EN
l
Check the printer driver to make sure you are using the best
available print quality option (see page 58).
l
Redistribute the toner in the toner cartridge (see page 71).
l
Clean the inside of the printer (see page 73).
l
Check the paper type and quality (see page 139).
l
Adjust the print density from the software (see page 58).
l
Check to make sure EconoMode is off in the software (see page
56).
l
Troubleshooting General Printing Problems (see page 80).
l
Install a new HP toner cartridge, then check print quality again.
See instructions provided with the toner cartridge.
Chapter 4 Problem Solving 91
Image Defect Examples
The examples below depict letter-size paper that has passed through
the printer short-edge first. The following pages list the typical cause
and solution for each of these examples.
Light Print or
Fade
Toner Specks
Gray
Background
Toner Smear
Loose Toner
Misformed
Characters
Page Skew
Curl or Wave
92 Chapter 4 Problem Solving
Dropouts
Vertical Lines
Vertical Repetitive
Defects
Wrinkles or
Creases
EN
Light Print or Fade
If a vertical white streak or faded area appears on the page:
l
The toner supply is low. You may be able to temporarily extend
the toner cartridge life. See “Redistributing the Toner” on page 71.
If this does not improve the print quality, install a new HP toner
cartridge.
l
The paper may not meet HP’s paper specifications (for example,
the paper is too moist or too rough). See “Media Specifications”
on page 139.
l
If the whole page is light, the print density adjustment is too light
or EconoMode may be on. Adjust the print density and
EconoMode within the software driver. See “Using EconoMode”
on page 56.
l
A combination of faded and smeared defects may indicate that
the cartridge needs cleaning. See “Toner Cartridge Cleaning” on
page 73.
Toner Specks
l
The paper may not meet HP’s paper specifications (for example,
the paper is too moist or too rough). See “Media Specifications”
on page 139.
l
The transfer roller may be dirty. See “Internal Cleaning
Procedure” on page 75.
l
The paper path may need cleaning. See “Engine Cleaning” on
page 73.
Dropouts
If faded areas, generally rounded, occur randomly on the page:
EN
l
A single sheet of paper may be defective. Try reprinting the job.
l
The moisture content of the paper is uneven or the paper has
moist spots on its surface. Try paper from a different source. See
“Media Specifications” on page 139.
l
The paper lot is bad. The manufacturing processes can cause
some areas to reject toner. Try a different kind or brand of paper.
See “Media Specifications” on page 139.
l
The toner cartridge may be defective. See “Vertical Repetitive
Defects” on page 95.
l
If these steps do not correct the problem, contact an HPauthorized dealer or service representative.
Chapter 4 Problem Solving 93
Vertical Lines
If black or white vertical streaks appear on the page:
l
The photosensitive drum inside the toner cartridge has probably
been scratched. Install a new HP toner cartridge.
Gray Background
If the amount of background toner shading becomes unacceptable,
the procedures described below may help to clear the condition:
l
Decrease the density setting. This will decrease the amount of
background shading.
l
Change the paper to a lighter basis weight. See “Media
Specifications” on page 139.
l
Check the printer’s environment; very dry (low humidity)
conditions can increase the amount of background shading.
l
Install a new HP toner cartridge.
Toner Smear
l
If toner smears appear on the leading edge of the paper, the
paper guides are dirty. See “Internal Cleaning Procedure” on
page 75.
l
A combination of faded and smeared defects may indicate that
the cartridge needs cleaning. See “Toner Cartridge Cleaning” on
page 73.
l
Check the paper type and quality. See “Media Specifications” on
page 139.
l
Try installing a new HP toner cartridge.
Loose Toner
l
Clean the inside of the printer. See “Internal Cleaning Procedure”
on page 75.
l
Check the paper type and quality. See “Media Specifications” on
page 139.
l
Try installing a new HP toner cartridge.
94 Chapter 4 Problem Solving
EN
Vertical Repetitive Defects
If marks repeatedly appear on the printed side of the page at even
intervals:
l
The toner cartridge may be damaged. The circumference of the
toner cartridge drum is 94 mm (3.7 in.). If a repetitive mark occurs
every 94 mm (3.7 in.) on the page, install a new HP toner
cartridge.
l
Internal parts may have toner on them. If the defects occur on the
back of the page, the problem will likely correct itself after a few
more pages.
l
The fusing assembly may be damaged. Contact an HP-approved
service technician.
Misformed Characters
l
If characters are improperly formed, producing hollow images, the
paper stock may be too slick. Try a different paper. See “Media
Specifications” on page 139.
l
If characters are improperly formed, producing a wavy effect, the
laser scanner may need service. Verify that it also occurs on a
demo page by pressing GO when the printer is ready. If you need
service, contact an HP-authorized dealer or service
representative. See “Hewlett-Packard Limited Warranty
Statement” on page 121.
Page Skew
l
Check the paper type and quality. See “Media Specifications” on
page 139.
l
Make sure the paper or other media is loaded correctly and that
the guides are not too tight or too loose against the paper stack.
Curl or Wave
EN
l
Check the paper type and quality. Both high temperature and
humidity will cause paper curl. See “Media Specifications” on
page 139.
l
Turn over the stack of paper in the tray. Also try rotating the paper
180° in the input tray.
l
Open the rear door and try printing to the rear output bin.
Chapter 4 Problem Solving 95
Wrinkles or Creases
Hint
l
Make sure that paper is loaded properly.
l
Check the paper type and quality. See “Media Specifications” on
page 139.
l
Open the rear door and try printing to the rear output bin.
l
Turn over the stack of paper in the tray or try rotating the paper
180° in the input tray.
If the page is totally blank (all white) check to make sure the sealing
tape is removed from the toner cartridge and ensure that the toner
cartridge is installed correctly.
96 Chapter 4 Problem Solving
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Infrared Printing Problems
Infrared Printing Problems
Symptom
Possible Cause
Solution
The connection cannot be
established or the
transmission seems to be
taking longer than usual.
Computer is not IrDAcompliant.
Make sure the computer you
are using is IrDA-compliant;
look for an IrDA symbol on the
device or refer to the
computer’s manual.
IR Driver is not installed on
your computer or Personal
Digital Assistant (PDA).
Make sure the operating
system on the computer
includes an IR driver and your
application is using an HP
LaserJet 2100 series printer
driver. Keep in mind that
complex pages take longer to
print.
HP does not supply the IR
driver for the computer port.
The IR driver is available
through the hardware or
operating system
manufacturers. Contact your
hardware or software tech
support to obtain a driver.
Computer and printer are not
positioned properly.
EN
Make sure you have
positioned the device within
the range of operation and that
no objects, such as a finger,
paper, books, or bright light
are interfering with the
connection. Also make sure
the two IR ports are clean
(free from dirt and grease).
Chapter 4 Problem Solving 97
Infrared Printing Problems (continued)
Symptom
Possible Cause
Solution
The connection cannot be
established or the
transmission seems to be
taking longer than usual
(continued).
Bright lights are interfering
with the signal.
Make sure that no bright light
is shining directly into either IR
port. Bright light of any kind
(sunlight, incandescent light,
fluorescent light, or light from
an infrared remote control,
such as those used for TVs
and VCRs) shining directly into
one of the IR ports may cause
interference. Position the
device closer to the IR port on
the printer.
The printer prints only part of a The connection has been
page or document.
interrupted during
transmission.
IrDA-compliant devices are
designed to recover from
temporary connection
interruptions. Re-establish the
connection. (Depending on the
device you are using, it can
take anywhere from 3 to 40
seconds to re-establish the
connection.)
The connection may have
The print job has been
properly sent to the printer, but been disrupted or broken.
the printer will not print.
If the connection is broken
before the print job has
started, the printer may not
print any of the job. If the Data
(middle) light is on, press JOB
CANCEL to clear the printer
memory. Position the device
within the range of operation
and print the job again.
The IR status light turns off
during transmission.
If the Data (middle) light is on,
press JOB CANCEL to clear the
printer memory. Position the
device within the range of
operation and print the job
again.
The connection may have
been broken.
98 Chapter 4 Problem Solving
EN
Troubleshooting Error Messages
When the printer experiences an error, the control panel will indicate
the error message by five light patterns. Find the light pattern below
that matches the printer light pattern and follow the recommendations
to troubleshoot the error. Some error messages will signal a
secondary light message that will indicate what type of error is
occurring. See “Secondary Light Patterns” on page 102.
Note
Common status light patterns are described on page 16.
Paper Out
Attention
Off
Continuable
Error
On
Service
Error
Accessory
Error
Blinking
Paper Out
The printer is out of paper in the requested tray. Filling the trays with
paper will cancel this message and allow you to continue with the
print job.
EN
Chapter 4 Problem Solving 99
Attention
There are three possible causes that will display the Attention light
pattern:
l
Door open
l
Toner cartridge missing
l
Paper jam
After the cause of the problem has been addressed, pressing the GO
button will cause the printer to attempt to recover from the cause of
the error. If there is a paper jam, the printer will attempt to clear the
jam. If the printer is unsuccessful, it will continue to display the
Attention message until the cause is remedied.
Pressing the JOB CANCEL button will cancel the print job and the
printer will return to Ready unless there is a paper jam still in the
printer. See “Clearing Paper Jams” on page 85.
Continuable Error
An error has occurred that has caused the printer to halt the current
print job. Pressing the GO button causes the printer to attempt to
recover from the error and print whatever data it can. If the attempt to
recover from the error is successful, the Ready light will blink while
the printer completes the job. If the printer cannot recover, it will
display the Continuable Error message.
Pressing the JOB CANCEL button will cancel the print job and the
printer will return to ready if the cause of the error has been fixed.
Pressing the GO and JOB CANCEL buttons simultaneously and then
releasing the buttons will cause the printer to display a secondary
light pattern that will indicate the error code corresponding to the
current error condition. See “Continuable Error” on page 102.
100 Chapter 4 Problem Solving
EN
Service Error
An error has occurred that has caused the printer to halt the current
print job. Pressing the GO button or the JOB CANCEL button with this
message has no effect.
To clear the error, turn the printer off and then on again. If the problem
persists, leave the printer off for 15 minutes to reset the formatter. If
the problem continues, contact HP Service.
Accessory Error
An error has occurred with one of the accessories, either the EIO port
or the DIMM slots, that has caused the printer to halt the current print
job. Pressing the GO button or the JOB CANCEL button with this
message has no effect.
Pressing the GO and JOB CANCEL buttons simultaneously and then
releasing the buttons will cause the printer to display a secondary
light pattern that will indicate the error code corresponding to the
current error condition. See “Accessory Error” on page 105.
EN
Chapter 4 Problem Solving 101
Secondary Light Patterns
Continuable Error
Type of Error
Light Pattern
Recommended Action
Memory Overflow
The printer memory is full.
Press Go to resume printing. If you lose
some data, try to free some printer
memory by removing any unnecessary
fonts, macros, or any data currently in
printer memory. If you continue to lose
data, you may need to add more printer
memory. For a temporary solution,
simplify the image or print at a 600-dpi
resolution.
Temporary Engine
Error
The printer has experienced a temporary
engine error. Reset the printer by briefly
turning the printer off and back on again.
Print Overrun
The print job was too complex for
available printer memory.
Press Go to resume printing. If you lose
some data, you may need to add more
printer memory. For a temporary
solution, simplify the image or print at a
600-dpi resolution.
102 Chapter 4 Problem Solving
EN
Continuable Error (continued)
Type of Error
EN
Light Pattern
Recommended Action
IO Error
The cable between the printer and
computer has a bad connection or the
cable is of poor quality. Check the cable
connections to see if they are secure.
Make sure you are using a high-quality
cable.
Temporary Error
The printer has experienced a temporary
error. Reset the printer by briefly turning
the printer off and back on again.
NVRAM Error
The nonvolatile memory (NVRAM) is
temporarily full.
Press Go to clear the message. Check
the printer settings to ensure they are
correct. If the problem persists, contact
your dealer or HP service representative.
Chapter 4 Problem Solving 103
Continuable Error (continued)
Type of Error
EIO Error
104 Chapter 4 Problem Solving
Light Pattern
Recommended Action
The printer has experienced a temporary
EIO error. Reset the printer by turning
the printer off and back on again.
EN
Accessory Error
Type of Error
EN
Light Pattern
Recommended Action
EIO Port Error
Remove the accessory from the
EIO Port or DIMM Slot indicated by
the error to continue printing.
DIMM Slot 1 Error
Remove the accessory from the
EIO Port or DIMM Slot indicated by
the error to continue printing.
DIMM Slot 2 Error
Remove the accessory from the
EIO Port or DIMM Slot indicated by
the error to continue printing.
Chapter 4 Problem Solving 105
Accessory Error (continued)
Type of Error
DIMM Slot 3 Error
106 Chapter 4 Problem Solving
Light Pattern
Recommended Action
Remove the accessory from the
EIO Port or DIMM Slot indicated by
the error to continue printing.
EN
Network Problems
You are experiencing shared printer problems.
EN
l
Print a Configuration page. If an HP JetDirect EIO print server is
installed, printing a Configuration page will also print a second
page that will show the network settings and status.
l
Try printing the job from another computer.
l
To verify if a printer works with a computer, connect it directly to a
computer with a parallel cable. Print a document from an
application that has printed correctly in the past. If this works,
then there may be a problem with the network.
l
Contact your network administrator for assistance.
Chapter 4 Problem Solving 107
Common Windows Problems
Common Windows Problems
Symptom
Possible Cause
Solution
Windows message during
installation reads: “File in
Use.”
Quit all software. Remove all software
from the StartUp Group, then restart
Windows. Reinstall the printer drivers.
Error Message:
“Error Writing to LPTx” in
Windows 9x.
Make sure the cables are connected
correctly, the printer is on, and the
Ready (front) light is on.
If bi-directional communication is not
turned on in the driver, it will also
cause this message.
Click on Start, Settings, Printers.
Right click on the HP LaserJet 2100
driver and select Properties. Click on
Details, Port Settings. Remove check
from “Check Port State before
Printing” box. Click OK. Click on
Spool Settings. Select “Print Directly
to Printer.” Click OK.
Try printing again.
Error Message:
“General Protection Fault”
“Exception OE”
“Spool32”
“Illegal Operation”
108 Chapter 4 Problem Solving
Close all other applications, reboot
Windows, and try again.
Switch the printer driver. If the
HP LaserJet 2100 Series PCL 6
Driver is selected, switch to another
printer driver such as an HP LaserJet
2100 Series PCL 5e Driver or a
Microsoft Driver.
EN
Common Windows Problems (continued)
Symptom
Error Message:
“General Protection Fault”
“Exception OE”
“Spool32”
“Illegal Operation”
(Continued)
Possible Cause
Solution
Delete all temp files from the Temp
sub-directory. You can determine the
name of the directory by editing the
AUTOEXEC.BAT file and looking for
the statement “Set Temp =.” The
name after this statement is the temp
directory. It is usually C:\temp by
default, but can be redefined.
Refer to Microsoft Windows 3.x, 9x, or
NT 4.0 documentation that came with
your PC for further information on
Windows error messages.
EN
Chapter 4 Problem Solving 109
Common Macintosh Problems
Macintosh Problems
Symptom
Possible Cause
Solution
Problems in the Chooser
Printer driver icon does not Software not installed
appear in the Chooser.
correctly.
The LaserWriter driver should be
present as a part of the Mac OS.
Make sure that the LaserWriter driver
is in the Extensions folder within the
systems folder. If not, install the
LaserWriter driver component from
the installation CD.
Make sure you are using a highquality cable.
Make sure the printer is on the correct
network. Select the Network or
AppleTalk Control Panel from Control
Panels in the Apple menu and then
choose the correct network.
Printer name does not
appear in the “Select a
PostScript Printer” box in
the Chooser.
Make sure the cables are connected
correctly, the printer is on, and the
Ready (front) light is on.
Make sure the correct printer driver
has been selected in the Chooser.
If the printer resides on a network with
multiple zones, make sure the correct
zone is selected in the “AppleTalk
Zones” box in the Chooser.
110 Chapter 4 Problem Solving
EN
Macintosh Problems (continued)
Symptom
Possible Cause
Solution
Make sure the printer has been
chosen in the Chooser by printing a
self-test. (Simultaneously press GO
and JOB CANCEL.) Check the
AppleTalk name of the printer
displayed on the self-test page.
Make sure AppleTalk is on. (The
button next to Active is selected in the
Chooser.) You may need to restart the
computer to activate the change.
The printer driver does not
automatically set up your
selected printer even
though you clicked Auto
Setup in the Chooser.
Reinstall the printer software. See
“Macintosh Installation” on page 10.
Select an alternate PPD.
Printing Errors
A print job was not sent to
your desired printer.
Another printer with the
same or similar name
may have received your
print job.
Rename the printer using the
HP LaserJet Utility, making sure that
all devices have unique names.
You cannot use the
computer while the printer
is printing.
Background Printing has
not been selected.
LaserWriter 8.3
Turn Background Printing on in the
Chooser. Status messages will now
be redirected to the Print Monitor
allowing you to continue working
while the computer is processing data
to be sent to the printer.
LaserWriter 8.4 and higher
Turn Background Printing on by
selecting File, Print Desktop, and
Background Printing.
EN
Chapter 4 Problem Solving 111
Macintosh Problems (continued)
Symptom
Possible Cause
Solution
An encapsulated
PostScript (EPS) file does
not print with the correct
fonts.
This problem occurs with
some software
applications.
Try downloading the fonts contained
in the EPS file to the printer before
printing.
Your document is not
printing with New York,
Geneva, or Monaco.
112 Chapter 4 Problem Solving
Select Options in the Page Setup
dialog box to deselect substituted
fonts.
EN
Selecting an Alternate PPD
1. Open the Chooser from the Apple menu.
2. Click the LaserWriter icon.
3. If you are on a network with multiple zones, select the zone in the
AppleTalk Zones box where the printer is located.
4. Click the printer name you want to use in the Select a PostScript
Printer box. (Double-clicking will immediately generate the next
few steps.)
5. Click Setup... (This button may read Create for first-time setup.)
6. Click Select PPD....
7. Find the desired PPD in the list and click Select. If the desired
PPD is not listed, choose one of the following options:
• Select a PPD for a printer with similar features.
• Select a PPD from another folder.
• Select the generic PPD by clicking Use Generic. The generic
PPD allows you to print, but limits your access to printer
features.
8. In the Setup dialog box, click Select, and then click OK to return
to the Chooser.
Note
If you manually select a PPD, an icon might not appear next to the
selected printer in the Select a PostScript Printer box. In the Chooser,
click Setup, click Printer Info, and then click Update Info to bring up the
icon.
9. Close the Chooser.
Renaming the Printer
If you are going to rename the printer, do this before selecting the
printer in the Chooser. If you rename the printer after selecting it in
the Chooser, you will have to go back into the Chooser and reselect it.
Use the Set Printer Name feature in the HP LaserJet Utility to rename
the printer.
EN
Chapter 4 Problem Solving 113
Troubleshooting PS Errors
The following situations are PS language specific and may occur
when several printer languages are being used.
Note
To receive a printed or screen displayed message when PS errors
occur, open the Print Options dialog box and click the desired selection
next to the PS Errors section.
PS Errors
Symptom
Possible Cause
Solution
The job prints in Courier (the
printer’s default typeface)
instead of the typeface you
requested.
The requested typeface is not
downloaded. A personality
switch may have been
performed to print a PCL job
just before the PS printing job
was received.
Download the desired font and
send the print job again. Verify
the type and location of the
font. Download to printer if
applicable. Check with the
software documentation.
A legal page prints with
clipped margins.
Print job too complex.
You may need to print your job
at 600 dots per inch, reduce
the complexity of the page, or
install more memory.
A PS error page prints.
Print job may not be PS.
Make sure the print job is a PS
job. Check to see whether the
software application expected
a setup or PS header file to be
sent to the printer.
Print job too complex.
You may need to print your job
at 600 dots per inch, reduce
the complexity of the page, or
install more memory.
Specific Errors
Limit Check Error
114 Chapter 4 Problem Solving
EN
PS Errors (continued)
Symptom
Possible Cause
Solution
VM Error
Font Error
Select unlimited
downloadable fonts from
printer driver.
Range Check
Font Error
Select unlimited
downloadable fonts from
printer driver.
EN
Chapter 4 Problem Solving 115
116 Chapter 4 Problem Solving
EN
5
Service and Support
Availability
HP provides a variety of service and support options around the
world. Availability of these programs will vary depending upon your
location.
HP Express Exchange
1. The customer contacts the local HP Customer Support Center
listed in the product documentation. A technician troubleshoots
the situation and determines whether the printer has actually
failed. If so, the technician refers the customer to the HP Service
Center.
2. A representative from the service center requests product and
customer information. In some regions, collateral may also be
requested.
3. HP ships a refurbished replacement unit to arrive the next day.
(Geographic distance might prevent next-day shipping.)
4. The customer sends the defective printer to Hewlett-Packard at
HP's expense.
Customers with on-site support service provided by HP should work
directly with the local Customer Support Center instead of following
the steps outlined here.
Exchanged units carry the remainder of the original unit’s warranty or
90 days, whichever is greater. The faster turnaround from HP Express
Exchange minimizes downtime over traditional service programs that
require you to ship the failed unit to the manufacturer, and then wait
for it to be repaired and returned. Because HP pays the shipping
charges, you incur no hidden costs for the service.
EN
Chapter 5 Service and Support 117
Guidelines for Repacking the Printer
CAUTION
l
Remove and retain any DIMMs (dual in-line memory modules)
installed in the printer.
l
Remove and retain any cables and optional accessories installed
in the printer.
Static electricity can damage DIMMs. When handling DIMMs, either
wear an antistatic wrist strap or frequently touch the surface of the
DIMMs’ antistatic package, then touch bare metal on the printer. To
remove the DIMMs see “Installing Memory” on page 153.
l
CAUTION
Remove and retain the toner cartridge.
To prevent damage to the toner cartridge, store the cartridge in its
original packing material, or store it so that it is not exposed to light.
l
Use the original shipping container and packing material, if
possible. (Shipping damage as a result of inadequate packing is
the customer’s responsibility.) If you have already disposed of the
printer’s packing material, contact a local mailing service for
information on repacking the printer.
l
If possible, include print samples and 50-100 sheets of paper or
other media that did not print correctly.
l
Include a completed copy of the Service Information Form on
page 119.
l
HP recommends insuring the equipment for shipment.
118 Chapter 5 Service and Support
EN
Service Information Form
WHO IS RETURNING THE EQUIPMENT?
Date:
Person to contact:
Phone: (
)
Alternate contact:
Phone: (
)
Return shipping address:
Special shipping instructions:
WHAT IS BEING SENT?
Model name:
Model number:
Serial number:
Please attach any relevant printouts when returning equipment. DO NOT ship accessories (manuals, cleaning supplies,
etc.) that are not required to complete the repair.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the
failure occurred? What software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)
Personal computer:
Modem:
Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
o Under warranty
Purchase/received date: ____________________________
(Enclose proof of purchase or receiving document with original received date.)
o Maintenance contract number: ______________________
o Purchase order number: ___________________________
Except for contract and warranty service, a purchase order number and/or authorized
signature must accompany any request for service. If standard repair prices do not apply,
a minimum purchase order is required. Standard repair prices can be obtained by contacting
an HP-authorized Repair Center.
Authorized signature: ______________________________
Billing address:
EN
Phone: ________________
Special billing instructions:
Chapter 5 Service and Support 119
HP Maintenance Agreements
HP has several types of maintenance agreements that meet a wide
range of support needs. Maintenance agreements are not part of the
standard warranty. Support services vary by area. Check with your
local HP dealer to determine the services available to you.
On-Site Service Agreements
To provide you with the level of support best suited to your needs, HP
has on-site service agreements with three response times:
Priority On-Site Service
This agreement provides 4-hour service response to your site for calls
made during normal HP business hours.
Next-Day On-Site Service
This agreement provides support by the next working day following a
service request. Extended coverage hours and extended travel
beyond HP’s designated service zones are available on most on-site
agreements (for additional charges).
Weekly (Volume) On-Site Service
This agreement provides scheduled weekly on-site visits for
organizations with many HP products. This agreement is designated
for sites using 25 or more workstation products, including printers,
plotters, computers, and disk drives.
120 Chapter 5 Service and Support
EN
Hewlett-Packard Limited Warranty Statement
HP PRODUCT
DURATION OF WARRANTY
HP LaserJet 2100, 2100 M, 2100 TN
1 year, Return to Authorized
Service Center
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and
supplies, will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-new.
2. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace
software media which does not execute its programming instructions due to such
defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to a new in
performance or may have been subject to incidental use.
5. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (e) improper site
preparation or maintenance.
6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY
IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH
ABOVE. Some countries, states or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not
apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country to country, state to state, or province to
province.
EN
Chapter 5 Service and Support 121
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS
BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some
countries, states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to
you.
8. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
122 Chapter 5 Service and Support
EN
Limited Warranty for Toner Cartridge Life
Note
The warranty below applies to the toner cartridge that came with this
printer.
HP toner cartridges are warranted to be free from defects in materials
and workmanship until the HP toner is depleted. The warranty covers
any defects or malfunctions in a new Hewlett-Packard toner cartridge.
How long does the coverage last?
The coverage lasts until the HP toner is depleted, at which time the warranty
expires.
How do I know when the HP toner is running out?
The HP toner is depleted when faded or light type appears on the printed
page.
What will HP do?
HP will, at HP’s option, either replace products which prove to be defective or
refund the purchase price. If possible, please attach a printout sample
illustrating what the defective cartridge is printing.
What does this warranty not cover?
The warranty does not cover cartridges which have been refilled, are
emptied, are abused, are misused, or are tampered with in any way.
How do I return the faulty cartridge?
In the event the cartridge proves to be defective, complete the Service
Information Form and attach a print sample illustrating the defect. Return the
form and cartridge to the place of purchase, where the cartridge will be
replaced.
How does State, Province or Country Law apply?
This limited warranty gives you specific legal rights, and you may also have
other rights which vary from state to state, province to province, or country to
country. This limited warranty is the sole warranty on the HP toner cartridge
and supersedes any other warranty relating to this product.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND;
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT
OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE,
OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF
THIS WARRANTY OR OTHERWISE.
EN
Chapter 5 Service and Support 123
Worldwide Sales and Service Offices
Note
Before calling an HP Sales and Service office, be sure to contact the
appropriate Customer Support Center number listed in the
“HP Support” section. Products should not be returned to these offices.
Product return information is also available through the appropriate
Customer Support Center in “HP Support” in the front of this guide.
Argentina
Brazil
Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Phone: (54) (1) 787-7100
Fax:
(54) (1) 787-7213
Edisa Hewlett-Packard SA
Alameda Rio Negro 750
06454-050 Alphaville - Barueri-SP
Phone: (55) (11)- 7296-8000
Australia
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61) (3) 272-2895
Fax:
(61) (3) 898-7831
Hardware Repair Center:
Phone: (61) (3) 272-8000
Extended Warranty Support:
Phone: (61) (3) 272-2577
Customer Information Center:
Phone: (61) (3) 272-8000
Canada
Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Kirkland, Québec H9J 2X8
Phone: (1) (514) 697-4232
Fax:
(1) (514) 697-6941
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone: (1) (905) 206-4725
Fax:
(1) (905) 206-4739
Austria
Chile
Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Phone: (43) (1) 25000-555
Fax:
(43) (1) 25000-500
Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Santiago, Chile
Belgium
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal
100-102
B-1200 Brussels
Phone: (32) (2) 778-31-11
Fax:
(32) (2) 763-06-13
124 Chapter 5 Service and Support
China
China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Phone: (86) (10) 6505-3888,x. 5450
Fax:
(86) (10) 6505-1033
Hardware Repair Center and Extended
Warranty Support:
Phone: (86) (10) 6262-5666x. 6101/2
(86) (10) 6261-4167
EN
Colombia
Germany
Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogotá, Colombia
Hewlett-Packard GmbH
Herrenberger Straße 130
71034 Böblingen
Phone: (49) (180) 532-6222
(49) (180) 525-8143
Fax:
(49) (180) 531-6122
Czech Republic
Hewlett-Packard s. r. o.
Novodvorská 82
CZ-14200 Praha 4
Phone: (42) (2) 613-07111
Fax:
(42) (2) 471-7611
Denmark
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Phone: (45)3929 4099
Fax:
(45) 4281-5810
Far East Region
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone: (852) 2599-7777
Fax:
(852) 2506-9261
Hardware Repair Center:
Phone: (852) 2599-7000
Extended Warranty Support:
Phone: (852) 2599-7000
Customer Information Center:
Phone: (852) 2599-7066
Finland
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Phone: (358) (9) 887-21
Fax:
(358) (9) 887-2477
France
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Fax:
(33) (146) 10-1705
EN
Greece
Hewlett-Packard Hellas
62, Kifissias Avenue
GR-15125 Maroussi
Phone: (30) (1) 689-6411
Fax:
(30) (1) 689-6508
Hungary
Hewlett-Packard Magyarország Kft.
Erzsébet királyné útja 1/c.
H-1146 Budapest
Phone: (36) (1) 343-0550
Fax:
(36) (1) 122-3692
Hardware Repair Center:
Phone: (36) (1) 343-0312
Customer Information Center:
Phone: (36) (1) 343-0310
India
Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone: (91) (11) 647-2311
Fax:
(91) (11) 646-1117
Hardware Repair Center and Extended
Warranty Support:
Phone: (91) (11) 642-5073
(91) (11) 682-6042
Italy
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
I-20063 (Milano)
Phone: (39) (2) 921-21
Fax:
(39) (2) 921-04473
Chapter 5 Service and Support 125
Japan
Netherlands
Hewlett-Packard Japan, Ltd.
3-29-21 Takaido-higashi
Suginami-ku, Tokyo 168
Phone: (81) (3) 3335-8333
Fax:
(81) (3) 3335-8338
Hardware Repair Center:
Phone: (81) (4) 7355-6660
Fax:
(81) (4) 7352-1848
Hewlett-Packard Nederland
BV Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Phone: (31) (020) 606-87-51
Fax:
(31) (020) 547-7755
Korea
Hewlett-Packard Korea
25-12,
Yoido-dong, Youngdeungpo-ku
Seoul 150-010
Phone: (82) (2) 769-0114
Fax:
(82) (2) 784-7084
Hardware Repair Center:
Phone: (82) (2) 3270-0700
(82) (2) 707-2174 (DeskJet)
(82) (2) 3270-0710 (Hardware)
Extended Warranty Support:
Phone: (82) (2) 3770-0365 (Bench)
(82) (2) 769-0500 (Onsite)
Latin American
Headquarters
5200 Blue Lagoon Drive Suite 950
Miami, FL 33126,USA
Phone: (1) (305) 267-4220
México
Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone: 01-800-22147
Outside Mexico City
Phone: 01 800-90529
Middle East/Africa
ISB HP Response Center
Hewlett-Packard S.A.
Rue de Veyrot 39
P.O. Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone: (41) (22) 780-4111
126 Chapter 5 Service and Support
New Zealand
Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Auckland
Phone: (64) (9) 356-6640
Fax:
(64) (9) 356-6620
Hardware Repair Center and Extended
Warranty Support:
Phone: (64) (9) 0800-733547
Customer Information Center:
Phone: (64) (9) 0800-651651
Norway
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Phone: (47) 2273-5600
Fax:
(47) 2273-5610
Poland
Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Phone: (48-22) 608-7700
Fax:
(48-22) 608-7600
Russia
AO Hewlett-Packard
Business Complex Building #2
129223, Moskva, Prospekt Mira VVC
Phone: (7) (95) 928-6885
Fax:
(7) (95) 974-7829
EN
Singapore
Thailand
Hewlett-Packard Singapore
(Sales) Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone: (65)275-3888
Fax:
(65)275-6839Hardware Repair
Center and Customer
Information Center:
Phone: (65) 272-5300
Extended Warranty Support:
Phone: (65) 272-5333
Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
2199 Rama 4 Rd, Klongton
Klintoey, Bangkok 10110
Thailand
Phone: (66) (2) 666-3900-34
Fax:
(66) (2) 666-3935-37
Hardware Repair Center and Extended
Warranty Support Contact:
Phone: (66) (2) 661-3900 ext. 6001/ 6002
Customer Information Center:
Phone: (66) (2) 661-3900 ext. 3211
Fax:
(66) (2) 661-3943
Spain
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) (1) 626-1600
Fax:
(34) (1) 626-1830
Sweden
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone: (46) (8) 444-2000
Fax:
(46) (8) 444-2666
Switzerland
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone: (41) (084) 880-11-11
Fax:
(41) (1) 753-7700
Warranty Support:
0800-55-5353
Taiwan
Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone: (886)(02)717-0055
FAX : (886)(02)514-0276
Hardware Repair Center, call:
North (886)(02) 717-9673
Central (886)(04) 327-0153
South (886)(080)733-733
Extended Warranty Support Contact:
Phone: (886)(02) 714-8882
EN
Turkey
Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
80220 Sisli-Istanbul
Phone: (90) (212) 224-5925
Fax:
(90) (212) 224-5939
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone: (44) (134) 436-9222
Fax:
(44) (134) 436-3344
Venezuela
Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone: (58) (2) 239-4244
Fax:
(58) (2) 239-3080
Chapter 5 Service and Support 127
128 Chapter 5 Service and Support
EN
A
Specifications
Printer Specifications
HP LaserJet 2100
HP LaserJet 2100 with
Optional Tray 3
Height
230 mm (9 in.)
309 mm (12.2 in.)
Width
406 mm (15.9 in.)
406 mm (15.9 in.)
Depth (body)
420 mm (16.5 in.)
420 mm (16.5 in.)
Weight (with toner cartridge)
11.5 kg (25.4 lbs)
14.4 kg (31.7 lbs)
Electrical Specifications
100-127V (+/- 10%)
50/60Hz (+/- 2Hz)
220-240V (+/- 10%)
50/60 Hz (+/- 2Hz)
During printing 225 W
(average)
During standby 12 W (instant
power save)
During power save mode 12 W
During off mode 0W
During printing 225 W
(average)
During standby 14 W (instant
power save)
During power save mode 14 W
During off mode 0W
Power Consumption (typical
for HP LaserJet 2100 Series
Printers)
Minimum recommended circuit 5 Amps
capacity
EN
2.5 Amps
Appendix A Specifications 129
WARNING!
Power requirements are based on the region where the printer is sold.
Do not convert operating voltages. This may damage the printer and
void the product warranty.
Environmental
Specifications
Operating Printing
Storage/Standby
Temperature
(printer and toner cartridge)
15° to 32.5° C
(59° to 89° F)
-20° to 40° C
(-4° to 104° F)
Relative humidity
10% to 80%
10% to 90%
Acoustic
Emissions
(Per ISO 9296)
(HP LaserJet 2100
at 10 ppm)
Operator Position
Bystander (1m)
Sound Power
Printing
LpAm 48dB(A)
LWAd 6.2 bels(A)
LpAm 55dB(A)
Power Save
In this mode, the printer is essentially quiet.
See “Printer Features” on page 2 for additional performance and features specifications
130 Appendix A Specifications
EN
FCC Regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation; the presence of interference can
be determined by turning the equipment off and on. If this equipment
does cause harmful interference to radio or television
communications, the user is encouraged to try to correct the
interference by one or more of the following measures:
Note
l
Reorient or relocate the receiving antenna.
l
Increase distance between equipment and receiver.
l
Connect equipment to an outlet on a circuit different from that to
which the receiver is located.
l
Consult your dealer or an experienced radio/television technician.
Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Use of a shielded interface cable is required to comply with the Class
B limits of Part 15 of FCC rules.
EN
Appendix A Specifications 131
Environmental Product Stewardship Program
Protecting the Environment
Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment.
This HP LaserJet printer eliminates:
Ozone Production
The printer uses charging rollers in the electrophotographic process
and therefore generates no appreciable ozone gas (O3).
This HP LaserJet printer design reduces:
Energy Consumption
Energy usage drops to as little as 12 W while in low-power
(PowerSave) mode. Not only does this save natural resources, but it
also saves money without affecting the high performance of this
printer. This product qualifies for ENERGY STAR. ENERGY STAR is a
voluntary program established to encourage the development of
energy-efficient office products. ENERGY STAR is a U.S. registered
service mark of the U.S. EPA.
As an ENERGY STAR partner, Hewlett-Packard Company has
determined that this product meets ENERGY STAR Guidelines for
energy efficiency.
Toner Consumption
EconoMode uses significantly less toner, which may extend the life of
the toner cartridge.
Paper use
You can request for a number of pages of your document to be
printed on one page of paper. This N-up printing practice and the
printer’s manual duplexing feature, two-sided printing, can reduce
paper usage and the resulting demands on natural resources.
132 Appendix A Specifications
EN
The design of this HP LaserJet printer facilitates the
recycling of:
Plastics
Plastic parts have markings according to international standards that
enhance the ability to identify plastics for recycling purposes at the
end of the printer’s life.
HP Toner Cartridges
In many countries, this product’s toner cartridge/drum can be
returned to HP through the HP Planet Partners LaserJet Toner
Cartridge Recycling Program. This easy to use program is available
in over 20 countries. Multi-lingual program information and
instructions are included in every new HP Toner Cartridge box.
HP Planet Partners LaserJet Toner Cartridge Recycling Program
Information: Since 1990, the HP LaserJet Toner Cartridge Recycling
Program has collected more than 12 million used toner cartridges that
otherwise may have been discarded in the world’s landfills. The HP
LaserJet toner cartridges go to a collection center and then they are
bulk shipped to our recycling partners who disassemble the cartridge
parts for recycling. After a thorough quality inspection, minor parts
such as nuts, screws, and clips are reclaimed for use in new
cartridges. Remaining materials are separated and converted into
raw materials for use by other industries to make a variety of useful
products. Over 95% by weight of each returned cartridge is reclaimed
for recycling. For more information in the U.S., call (1) (800) (3402445) or visit the HP LaserJet Supplies website at
http://www.ljsupplies.com/planetpartners/. Non-US customers can
call the local HP Sales and Service Office for further information
regarding the HP Planet Partners LaserJet Toner Cartridge Recycling
Program.
Paper
This printer is suited for the use of recycled papers when the paper
meets the guidelines outlined in the HP LaserJet Printer Family Paper
Specifications Guide. See page 25 for ordering information. This
printer is suitable for the use of recycled paper according to
DIN 19 309.
EN
Appendix A Specifications 133
Material Safety Data Sheet
The Toner Cartridge/Drum MSDS can be obtained by contacting the
HP LaserJet Supplies website at:
http://ljsupplies.com/planetpartners/datasheets.html
If you do not have access to the Internet, call the U.S. HP FIRST (Fax
Information Retrieval Service Technology) at (1) (800) 231-9300. Use
Index number 7 for a listing of the Toner Cartridge/Drum
Material/Chemical Safety Data Sheets. Non-US customers should
refer to the front of this manual for appropriate phone numbers and
information.
134 Appendix A Specifications
EN
Regulatory Statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
HP LaserJet 2100, 2100 M, 2100 TN
Model Number:
C4170A, C4171A, C4172A, C4793A
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3
EMC:
IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)
CISPR 22:1993+A1 / EN 55022:1994 Class B1
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 -
4 kV CD, 8 kV AD
IEC 801-3:1984 / prEN 55024-3:1991 -
3 V/m
IEC 801-4:1988 / prEN 55024-4:1992 -
0.5 kV Signal Lines
1.0 kV Power Lines
IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3.3:1995
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 2 / VCCI-21)
AS / NZS 3548:1992 / CISPR 22:1993 Class B1)
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the CEmarking accordingly:
the EMC directive 89/336/EEC
the Low-Voltage Directive 73/23/EEC
The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For Compliance Information ONLY, contact:
EN
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd.,
31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European Contact:
Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 130, D-71034 Böblingen
(FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company,
PO Box 15 Mail Stop 160, Boise, ID 83707-0015
(Phone: 208-396-6000)
Appendix A Specifications 135
Laser Safety Statement
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968.
Since radiation emitted inside the printer is completely confined within
protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other
than those specified in this user guide may result in exposure to
hazardous radiation.
Canadian DOC Regulations
Complies with Canadian EMC Class B requirements.
«Conforme à la classe B des normes canadiennes de compatibilité
électromagnétiques «CEM».»
LED Safety
The infrared port on the front panel of this printer is classified as a
Class 1 LED (Light Emitting Diode) device according to International
Standard IEC 825-1 (EN 60825-1). This device is not considered
harmful, but the following precautions are recommended.
l
If the printer requires service, contact an authorized HP service
center.
l
Do not attempt to make any adjustments of the printer.
l
Avoid direct eye exposure to the infrared LED beam.
l
Be aware that the beam is invisible light and cannot be seen.
l
Do not attempt to view the infrared LED beam with any type of
optical device.
136 Appendix A Specifications
EN
VCCI Statement (Japan)
Korean EMI Statement
Laser Statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 2100 -laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1
(1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning, som
överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 2100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa
olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen
huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
EN
Appendix A Specifications 137
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi
tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
138 Appendix A Specifications
EN
B
Media Specifications
Overview
This printer accepts a variety of media, such as cut-sheet paper
(including up to 100% recycled fiber content paper), envelopes,
labels, transparencies, and custom-size paper. Properties such as
weight, composition, grain, and moisture content are important
factors affecting printer performance and output quality. Paper that
does not meet the guidelines outlined in this manual can cause the
following problems:
Note
l
Poor print quality.
l
Increased paper jams.
l
Premature wear on the printer, requiring repair.
Some paper may meet all of the guidelines in this manual and still not
produce satisfactory results. This might be the result of improper
handling, unacceptable temperature and humidity levels, or other
variables over which Hewlett-Packard has no control.
Before purchasing large quantities of paper, make sure the paper
meets the requirements specified in this user guide and in the
HP LaserJet Printer Family Paper Specification Guide. (For ordering
information, see page 25). Always test paper before buying large
quantities.
CAUTION
EN
Using paper that does not meet HP specifications may cause problems
for the printer, requiring repair. This repair is not covered by the HewlettPackard warranty or service agreements.
Appendix B Media Specifications 139
Supported Sizes of Paper
Tray 1
Dimensionsa
Minimum Size
(custom)
76 by 127 mm
(3 by 5 in.)
Maximum Size
(custom)
216 by 356 mm
(8.5 by 14 in.)
Transparency
Labelsc
Weight
Capacityb
60 to 163 g/m2 Bond
(16 to 43 lb)
100 sheets of 80 g/m2
Bond (20 lb) paper
Thickness:
.10 to .14 mm
(0.0039 to 0.0055 in.)
75 typical
Same as minimum and
maximum paper sizes Thickness:
.10 to .14 mm
listed above.
(0.0039 to 0.0055 in.)
Envelopes
50 typical
Up to 90 g/m2 (16-24 lb) up to 10
a. The printer supports a wide range of media sizes. Check the printer software for supported sizes. See “Printing
on Custom-Sized Media or Cardstock” on page 39.
b. Capacity may vary depending on media weight and thickness, and environmental conditions.
c. Smoothness - 100 to 250 (Sheffield).
Note
You may experience some paper jams when using any media with a
length less 178 mm (7 in.). This may be caused by paper that has been
effected by environmental conditions. For optimum performance, make
sure you are storing and handling the paper correctly. Please refer to
“Printing and Paper Storage Environment” on page 144.
140 Appendix B Media Specifications
EN
Tray 2 or Tray 3 Dimensionsa
Letter
8.5 by 11 in.
(216 by 279 mm)
A4
210 by 297 mm
(8.3 by 11.7 in.)
Executive
7.3 by 10.5 in.
(191 by 267 mm)
Legal
8.5 by 14 in.
(216 by 356 mm)
B5 (ISO)
176 by 250 mm
(6.9 by 9.9 in.)
B5 (JIS)
182 by 257 mm
(7.2 by 10 in.)
A5
148 by 210 mm
(5.8 by 8.2 in.)
8.5 x 13 in.
216 by 330 mm
(8.5 by 13 in.)
Weight
Capacityb
16 to 28 lb Bond
(60 to 105 g/m2)
250 sheets of 20 lb
Bond (80 g/m2) paper
a. The printer supports a wide range of media sizes. See “Printing on Custom-Sized Media or Cardstock” on
page 39.
b. Capacity may vary depending on media weight and thickness, and environmental conditions.
EN
Appendix B Media Specifications 141
Guidelines for Using Paper
For best results, use conventional 90 g/m2 (24 lb) paper. Make sure
the paper is of good quality, and free of cuts, nicks, tears, spots, loose
particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or
recycled), check the label on the package of paper.
The following problems with paper cause print quality deviations,
jamming, or even damage to the printer.
Symptom
Problem with Paper
Solution
Poor print quality or toner
adhesion
Problems with feeding
Too moist, too rough, too
smooth, or embossed;
faulty paper lot
Try another kind of paper,
between 100-250 Sheffield,
4-6% moisture content
Dropouts, jamming, curl
Stored improperly
Store paper flat in its moistureproof wrapping
Increased gray background
shading/printer wear
Too heavy
Use lighter paper, open the rear
output bin
Excessive curl
problems with feeding
Too moist, wrong grain
direction or short-grain
construction
Open the rear output bin
Use long-grain paper
Jamming, damage to printer
Cutouts or perforations
Do not use paper with cutouts
or perforations
Problems with feeding
Ragged edges
Use good quality paper
142 Appendix B Media Specifications
EN
Note
Do not use letterhead paper that is printed with low-temperature inks,
such as those used in some types of thermography.
Do not use raised or embossed letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make
sure that any colored paper or preprinted forms use inks that are
compatible with this fusing temperature (200° C or 392° F for
0.1 second).
Paper Specifications
Category
Specifications
Acid Content
5.5 pH to 8.0 pH
Caliper
.094-.18 mm (3.0-7.0 mils)
Curl in Ream
Flat within 5 mm (.02 in.)
Cut Edge Conditions
Cut with sharp blades with no visible fray.
Fusing Compatibility
Must not scorch, melt, offset, or release
hazardous emissions when heated to
200° C (392° F) for .1 second.
Grain
Long Grain
Moisture Content
4% to 6% by weight
Smoothness
100-250 Sheffield
For complete paper specifications for all HP LaserJet printers, see the
HP LaserJet Printer Family Paper Specification Guide.
EN
Appendix B Media Specifications 143
Printing and Paper Storage Environment
Ideally, the printing and paper storage environment should be at or
near room temperature, and not too dry or too humid. Remember
paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture
in paper to evaporate, while cold causes it to condense on the sheets.
Heating systems and air conditioners remove most of the humidity
from a room. As paper is opened and used, it loses moisture, causing
streaks and smudging. Humid weather or water coolers can cause
the humidity to increase in a room. As paper is opened and used it
absorbs any excess moisture, causing light print and dropouts. Also,
as paper loses and gains moisture it can distort. This can cause
paper jams.
As a result, paper storage and handling are as important as the
paper-making process itself. Paper storage environmental conditions
directly affect the feed operation.
Care should be taken not to purchase more paper than can be easily
used in a short time (about 3 months). Paper stored for long periods
may experience heat and moisture extremes, which can cause
damage. Planning is important to prevent damage to a large supply of
paper.
Unopened paper in sealed reams can remain stable for several
months before use. Opened packages of paper have more potential
for environmental damage, especially if they are not wrapped with a
moisture-proof barrier.
The paper storage environment should be properly maintained to
ensure optimum printer performance. The required condition is 20° to
24° C (68° to 75° F), with a relative humidity of 45% to 55%. The
following guidelines should be helpful when evaluating the paper's
storage environment:
l
Paper should be stored at or near room temperature.
l
The air should not be too dry or too humid (due to the
hygroscopic properties of paper).
l
The best way to store an opened ream of paper is to rewrap it
tightly in its moisture-proof wrapping. If the printer environment is
subject to extremes, unwrap only the amount of paper to be used
during the day's operation to prevent unwanted moisture
changes.
144 Appendix B Media Specifications
EN
Envelopes
Envelope construction is critical. Envelope fold lines can vary
considerably, not only between manufacturers, but also within a box
from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting
envelopes, consider the following components:
l
Weight: The weight of the envelope paper should not exceed
105 g/m2 (24 lb) or jamming may occur.
l
Construction: Prior to printing, envelopes should lie flat with less
than 6 mm (0.25 in.) curl, and should not contain air.
l
Condition: Envelopes should not be wrinkled, nicked, or
otherwise damaged.
l
Temperature: You should use envelopes that are compatible with
the heat and pressure of the printer.
l
Size: You should use only envelopes within the following size
ranges.
Tray 1
Note
Minimum
Maximum
76 by 127 mm
(3 by 5 in.)
216 by 356 mm
(8.5 by 14 in.)
Use only Tray 1 to print envelopes.
You may experience some paper jams when using any media with a
length less 178 mm (7 in.). This may be caused by paper that has been
effected by environmental conditions. For optimum performance, make
sure you are storing and handling the paper correctly. Please refer to
“Printing and Paper Storage Environment” on page 144.
EN
Appendix B Media Specifications 145
Envelopes with Double Side Seams
Double side-seam construction has vertical seams at both ends of the
envelope rather than diagonal seams. This style may be more likely to
wrinkle. Be sure the seam extends all the way to the corner of the
envelope as illustrated below.
Correct
Incorrect
Envelopes with Adhesive Strips or Flaps
Envelopes with a peel-off adhesive strip or with more than one flap
that folds over to seal must use adhesives compatible with the heat
and pressure in the printer. The extra flaps and strips might cause
wrinkling, creasing, or even jams and may even damage the fuser.
146 Appendix B Media Specifications
EN
Envelope Margins
The following gives typical address margins for a commercial #10 or
DL envelope.
Note
Type of Address
Top Margin
Left Margin
Return address
15 mm (0.6 in.)
15 mm (0.6 in.)
Delivery address
51 mm (2 in.)
89 mm (3.5 in.)
For the best print quality, position margins no closer than 15 mm
(0.6 in.) from the edges of the envelope.
Avoid printing over the area where the envelope’s seams meet.
Envelope Storage
Proper storage of envelopes helps contribute to print quality.
Envelopes should be stored flat. If air is trapped in an envelope,
creating an air bubble, then the envelope may wrinkle during printing.
See “Printing on Envelopes” on page 35.
EN
Appendix B Media Specifications 147
Labels
CAUTION
To avoid damaging the printer, use only labels recommended for laser
printers, such as HP-brand labels. (For ordering information, see page
25.)
To prevent serious jams, always use Tray 1 to print labels and always
use the rear output bin.
Never print on the same sheet of labels more than once or print on a
partial sheet of labels.
Label Construction
When selecting labels, consider the quality of each component:
l
Adhesives: The adhesive material should be stable at 200° C
(392° F), the printer’s fusing temperature.
l
Arrangement: Only use labels with no exposed backing between
them. Labels can peel off sheets with spaces between the labels,
causing serious jams.
l
Curl: Prior to printing, labels must lie flat with no more than
13 mm (.5 in.) of curl in any direction.
l
Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
See “Printing on Labels” on page 37.
148 Appendix B Media Specifications
EN
Transparencies
Transparencies used in the printer must be able to withstand 200° C
(392° F), the printer’s fusing temperature.
CAUTION
To avoid damaging the printer, use only transparencies recommended
for use in laser printers, such as HP-brand transparencies. (For
ordering information, see page 25.)
See “Printing on Transparencies” on page 38.
EN
Appendix B Media Specifications 149
150 Appendix B Media Specifications
EN
C
Printer Memory and
Expansion
Overview
EN
l
Printer Memory
l
Installing Memory
l
Checking Memory Installation
l
Installing an HP JetDirect EIO Card
Appendix C Printer Memory and Expansion 151
Printer Memory
The printer has three dual in-line memory module (DIMM) slots for
upgrading with:
l
More printer memory. DIMMs are available in 4, 8, and 16 MB, for
a maximum of 52 MB.
l
DIMM-based accessory fonts, macros, and patterns.
l
Other DIMM-based printer languages and printer options.
See “Accessories and Ordering Information” on page 23.
Note
Single in-line memory modules (SIMMs) used on previous HP LaserJet
printers are not compatible with the printer.
You may want to add more memory to the printer if you often print
complex graphics or PS documents, or use many downloaded fonts.
To find out how much memory is installed in the printer, print a
configuration page by pressing GO and JOB CANCEL while the printer
is in the Ready state.
152 Appendix C Printer Memory and Expansion
EN
Installing Memory
1
2
3
4
CAUTION
Static electricity can damage dual in-line
memory modules (DIMMs). When
handling DIMMs, either wear an
antistatic wrist strap or frequently touch
the surface of the DIMMs’ antistatic
package, then touch bare metal on the
printer.
If you have not already done so, print a
configuration page to find out how much
memory is installed in the printer before
adding more memory.
1
After the configuration page is
printed, turn the printer off and
disconnect the power cord.
2
Open the interface cable door by
pressing on the release tabs.
Disconnect all interface cables.
3
Open the top cover.
4
Press the release button and slide
the right side panel forward until the
alignment arrows line up.
5
Pull the panel away from the printer,
exposing the available DIMM slots.
Continued on next page
5
EN
Appendix C Printer Memory and Expansion 153
6
7
6
Remove the DIMM from the
antistatic package.
7
Holding the DIMM by the edges,
align the notches on the DIMM with
the DIMM slot. (Check that the
locks on each side of the DIMM slot
are open.)
Note
For best results use DIMM Slots in 1-2-3
order.
8
8
Press the DIMM straight into the
slot (press firmly). Make sure the
locks on each side of the DIMM
snap inward into place. (To remove
a DIMM, the locks must be
released.)
Repeat steps 6, 7, and 8 for each
DIMM being installed.
9
9
To replace the side panel, line up
the alignment arrows and slide the
panel backwards until the release
button latches into place. Close the
top cover.
10 Reinstall the interface cable(s) and
power cord. Turn the printer on.
10
154 Appendix C Printer Memory and Expansion
EN
Checking Memory Installation
To verify that DIMMs are installed correctly:
1. Turn the printer on. Check that the printer control panel displays
the Ready light after the printer has gone through the startup
sequence. If an error message appears, a DIMM may have been
incorrectly installed. See “Troubleshooting Error Messages” on
page 99.
2. Print a configuration page by pressing the Go and Job Cancel
buttons simultaneously.
3. Check the memory section on the configuration page and
compare it with the configuration page printed before the DIMM
installation.
If the amount of recognized memory has not increased:
Note
EN
l
The DIMM may not be installed correctly (repeat the installation
procedure).
l
Try another DIMM Slot.
l
The DIMM may be defective (try a new DIMM).
If you installed a printer language (personality), check the Installed
Personalities and Options section on the configuration page. This area
should list the new printer language.
Appendix C Printer Memory and Expansion 155
Installing an HP JetDirect EIO Card
1
1
Turn the printer off, and disconnect
the power cord.
2
Open the interface cable door by
pressing on the release tabs.
Disconnect all interface cables.
3
Locate the EIO Slot. Firmly insert
the HP JetDirect EIO card into the
EIO slot. Twist in the retaining
screws.
4
Attach the appropriate network
cable to the EIO card.
5
Reinstall the interface cable(s)
power cord. Reinstall the interface
cable door. Turn the printer on.
2
3
Note
Print a PCL configuration page to check
that the HP JetDirect EIO card appears
as an installed option.
4
4
5
156 Appendix C Printer Memory and Expansion
EN
D
Printer
Commands
Overview
Most software applications do not require you to enter printer
commands. See your computer and software documentation to find
the method for entering printer commands, if needed.
PCL
PCL printer commands tell the printer which tasks to perform or which
fonts to use. This appendix provides a quick reference for users who
are already familiar with PCL command structure.
The PCL 5e printer commands are backward-compatible with
previous versions of PCL.
The PCL 6 printer commands take full advantage of the printer’s
features.
HP-GL/2
The printer has the ability to print vector graphics using the HP-GL/2
graphics language. Printing in the HP-GL/2 language requires that
the printer leave PCL language and enter HP-GL/2 mode, which can
be done by sending the proper PCL codes. Some software
applications switch languages through their drivers.
EN
Appendix D Printer Commands 157
PJL
HP's Printer Job Language (PJL) provides control above PCL and
other printer languages. The four major functions provided by PJL
are:
l
printer language switching
l
job separation
l
printer configuration
l
status readback from the printer
PJL commands may be used to change printer default settings
Note
The table at the end of this appendix contains commonly used PCL 5e
commands. For a complete listing and explanation of how to use PCL,
HP-GL/2, and PJL commands, order the PCL/PJL Technical Reference
Documentation Package. See “Supplementary Documentation” on
page 25.
To receive more information about printer commands via fax, call
HP FIRST (Fax Information Retrieval Service Technology) and request
an index for HP LaserJet printers. (See the HP Support pages at the
front of this user guide.)
Understanding PCL Printer Command Syntax
Before using printer commands, compare these characters:
Lowercase l:
l
Uppercase O:
O
Number one:
1
Number 0:
0
158 Appendix D Printer Commands
EN
Many printer commands use the lowercase letter l (l) and the number
one (1), or the uppercase letter O (O) and the number zero (0). These
characters may not appear on your screen as shown here. You must
use the exact character and case specified for PCL printer
commands.
The following illustration displays the elements of a typical printer
command (in this instance, a command for page orientation).
Escape character
(begins escape sequence)
Value field (contains both
alpha and numeric characters)
Category of command
EN
Uppercase letter
(terminates escape sequence)
Appendix D Printer Commands 159
Combining Escape Sequences
Escape sequences may be combined into one escape sequence
string. There are three important rules to follow when combining
code:
1. For each escape sequence, the first two characters after the ?
character must be the same.
2. When combining escape sequences, change the uppercase
(termination) character in each individual escape sequence to
lowercase.
3. The final character of the combined escape sequence must be
uppercase.
The following escape sequence string would be sent to the printer to
select legal paper, landscape orientation, and 8 lines per inch:
?&l3A?&l1O?&l8D
The following escape sequence sends the same printer commands
by combining them into a shorter sequence:
?&l3a1o8D
Entering Escape Characters
Printer commands always begin with the escape character (?).
The following table shows how the escape character can be entered
from various DOS software applications.
DOS Software
Application
Entry
What Appears
Lotus 1-2-3
Type \027
027
WordPerfect for DOS
Type <27>
<27>
MS-DOS Edit
Hold down Ctrl-P, and press Esc
¨
MS-DOS Edlin
Hold down Ctrl-V, release, then press [
^[
160 Appendix D Printer Commands
EN
Selecting PCL Fonts
PCL printer commands for selecting fonts can be found on the PCL
Font List. A sample section is shown below. Notice the two variable
boxes for symbol set and point size:
These variables must be filled in or the printer will use defaults. For
example, if you want a symbol set that contains line-draw characters,
select the 10U (PC-8) or 12U (PC-850) symbol set. Other common
symbol set codes are listed in the table on page 161.
Note
Fonts are either “fixed” or “proportional” in spacing. The printer contains
both fixed fonts (Courier, Letter Gothic, and Lineprinter) and
proportional fonts (CG Times, Arial, Times New Roman, and others).
Fixed-spaced fonts are generally used in applications such as
spreadsheets and databases, where it is important for columns to line
up vertically. Proportional-spaced fonts are generally used in text and
word processing applications.
Common PCL Printer Commands
Function
Command Options (#)
Job Control Commands
EN
Reset
?E
n/a
Number of Copies
?&l #X
1 to 999
Appendix D Printer Commands 161
Common PCL Printer Commands (continued)
Function
Command Options (#)
Page Control Commands
Paper Source
?&l #H
0 = prints or ejects current page
1 = Tray 2
2 = manual feed, paper
3 = manual feed, envelope
4 = Tray 1
5 = Tray 3
7 = auto select
Paper Size
?&l #A
1 = Executive
2 = Letter
3 = Legal
4 = A5
5 = A4
6 = B5-JIS
8 = 8.5 X 13
9 = B5 (ISO)
71 = Postcard (single size)
72 = Postcard (round trip)
80 = Monarch
81 = Commercial 10
90 = DL
91 = International C5
100 = B5
101 = Custom
Orientation
?&l #O
0 = Portrait
1 = Landscape
2 = Reverse Portrait
3 = Reverse Landscape
Top Margin
?&l #E
# = number of lines
Text Length (bottom margin)
?&l #F
# = number of lines from top margin
Left Margin
?&a #L
# = column number
Right Margin
?&a #M
# = column number from left margin
Horizontal Motion Index
?&k#H
1/120-inch increments (compresses print horizontally)
162 Appendix D Printer Commands
EN
Common PCL Printer Commands (continued)
Function
Command Options (#)
Vertical Motion Index
?&l #C
1/48-inch increments (compresses print vertically)
Line Spacing
?&l #D
# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)
Perforation Skip
?&l #L
0 = disable
1 = enable
Vertical Position (Rows)
?&a#R
# = row number
Vertical Position (Dots)
?*p#Y
# = dot number (300 dots = 1 inch)
Vertical Position (Decipoints)
?&a#V
# = decipoint number (720 decipoints = 1 inch)
Horizontal Position
(Columns)
?&a#C
# = column number
Horizontal Position (Dots)
?*p#X
# = dot number (300 dots = 1 inch)
Horizontal Position
(Decipoints)
?&a#H
# = decipoint number (720 decipoints = 1 inch)
End of Line Wrap
?&s#C
0 = Enable
1 = Disable
Display Functions On
?Y
n/a
Display Functions Off
?Z
n/a
Cursor Positioning
Programming Hints
EN
Appendix D Printer Commands 163
Common PCL Printer Commands (continued)
Function
Command Options (#)
Language Selection
Enter PCL Mode
?%#A
0 = Use previous PCL cursor position
1 = Use current HP-GL/2 pen position
Enter HP-GL/2 Mode
?%#B
0 = Use previous HP-GL/2 pen position
1 = Use current PCL cursor position
Symbol Sets
?(#
8U = HP Roman-8 Symbol Set
10U = IBM Layout (PC-8) (code page 437) Default
Symbol Set
12U = IBM Layout for Europe (PC-850) (code page
850)
8M = Math-8
19U = Windows 3.1 Latin 1
9E = Windows 3.1 Latin 2 (commonly used in Eastern
Europe)
5T = Windows 3.1 Latin 5 (commonly used in Turkey)
579L = Wingdings Font
Primary Spacing
?(s#P
0 = fixed
1 = proportional
Primary Pitch
?(s#H
# = characters/inch
Set Pitch Modea
?&k#S
0 = 10
4 = 12 (elite)
2 = 16.5 - 16.7 (compressed)
Primary Height
?(s#V
# = points
Primary Style
?(s#S
0 = upright (solid)
1 = italic
4 = condensed
5 = condensed italic
Font Selection
164 Appendix D Printer Commands
EN
Common PCL Printer Commands (continued)
Function
Command Options (#)
Primary Stroke Wt.
?(s#B
0 = medium (book or text)
1 = semi bold
3 = bold
4 = extra bold
Typefacea
?(s#T
Print a PCL font list to view the command for each
internal font.
a. The preferred method is to use the primary pitch command.
EN
Appendix D Printer Commands 165
166 Appendix D Printer Commands
EN
Index
Numerics
2-sided printing 40
3x5 cards
printing 39
light patterns 16
locking 11
troubleshooting 99
custom sized paper 39
A
D
accessing the printer driver
44
accessories 23
ordering 23–25
acoustic emissions 130
additional drivers,
obtaining 4
deleting fonts 7
demo page 84
diagnostics, printer 7
DIMM
checking installed
memory 155
ordering 23
upgrading 152
documentation,
supplementary
ordering 25
DOS Remote Control
Panel
accessing 12
drivers
OEM setup, See
Readme on installation
disk.
setup 7
drivers, printer
help software 6
selecting 6
switching languages 6
dropouts 93
duplex printing 40
B
background shading on
page 94
basics, printer 1–22
buttons 15
buying paper 28
C
canceling a print job 43
cardstock 39
characters improperly
formed 95
checking memory
installation 155
choosing driver 6
cleaners
using on printer 73
cleaning
engine 73
exterior 73
starting the cleaning
process 74
toner cartridge 73
cleaning process 84
clearing paper jams 85
commands, printer 157–
165
escape sequences 160
selecting PCL fonts 161
syntax 158–160
compact disc 4
configuration page 84
control panel 15
buttons 15
EN
FontSmart
installing 7
managing fonts 7
form feed
light message 17
G
Go button 15
graphics, vector 157
H
help
online 6
printer driver 6
software 6
Help button, in printer
driver 6
help screens 6
HP FontSmart
installing 7
managing fonts 7
HP JetAdmin 7
HP JetSend
installing 9
HP LaserJet Utility
for Macintosh 11
HP Printer Job Language
158
HP worldwide sales and
service offices 124
HP-GL/2 commands 157
HP-UX 7
E
energy savings 3
engine cleaning 73
envelopes
orientation 35
printing on 35
specifications 145
error messages 99
escape sequences 160
F
font list 84
fonts
deleting 7
installing 7
fonts, selecting PCL 161
I
image defect examples 92
image defects
background shading on
page 94
dropouts 93
improperly formed
characters 95
repetitive defects
(vertical) 95
toner smearing on page
94
vertical lines on page 94
wavy characters 95
index cards
Index 167
printing on 39
infrared port
printing with 21
installing
fonts 7
FontSmart 7
JetSend 9
installing printer memory
153–155
internal cleaning procedure
75
checking installation 155
expanding 153–155
installing 153–155
ordering 23
upgrading printer’s 152
memory features 3
MS Windows 3.1, 95, or NT
help 6
network software 7
software 7
N
J
JetAdmin
networks compatible with
7
JetSend
installing 9
Job Cancel button 15
network administrator
software 7
network issues
troubleshooting 107
Novell Netware 7
N-up printing 50
O
L
label
orientation 37
labels
specifications 148
language switching 3
languages
switching 6
Laser Writer driver 11
LaserJet Utility 11
latest drivers, obtaining 4
legal paper
loading in Tray 2 33
letterhead
printing on 42
light locations 15
locking control panel 11
M
Macintosh
printer drivers 11
printing errors 111
selecting alternate PPD
113
software for 11
troubleshooting 110
maintenance
printer 69
media accessories
ordering 24
media input options 29
media sizes
Tray 1 29
Tray 2 30
memory
168
Index
online help 6
overhead transparencies
specifications 149
P
paper 139
3-hole punch orientation
42
3x5 cards 39
custom sized 39
guidelines 142
postcards 39
purchasing 28
size specifications 140
paper handling
accessories
ordering 24
paper handling features 2
paper jam
areas 85
causes 85
output areas 89
toner cartridge area 86
Tray 2 paper feed area
88
paper selection
default 29
paper sizes
loading in Tray 2 33
maximum 29
minimum 29
paper width guide
Tray 1 31
part numbers 23
PCL
commands 157–165
selecting fonts 161
syntax 158–160
PCL 5e drivers
function 6
PCL 6 drivers
function 6
PCL language features 2
PJL commands 158
postcards
printing 39
PPDs
Macintosh 11
selecting alternate 113
print defects
vertical on page 95
print quality features 2
print quality problems 91
print speed 2
printer
accessories 23
basics 1–22
checking installed
memory 155
cleaning 73
commands 157–165
diagnostics 7
drivers 6
drivers, Macintosh 11
help software 6
installing memory 153–
155
maintenance 69
memory 153
redistributing toner 71
renaming 113
repacking 118
selecting drivers 6
service 117
software 4
syntax for commands
158–160
upgrading memory 152
printer drivers
accessing 44
help software 6
software 7
windows 6
printer features 2
Printer Page Description
Files, see PPDs
printer settings
changing in DOS from
RCP 12
printing
canceling print job 43
EN
double sided 40
duplexing 40
envelopes 35
forms 42
labels 37
letterhead 42
multiple pages on one
sheet 50
postcards 39
preparing for 28
quality guidelines 142
stopping print job 43
transparencies 38
with low toner 71
printing languages 6
printing problems
troubleshooting 80
problem solving checklist
78
Product Stewardship 132–
134
memory expansion 153–
155
paper
recycled paper 139
specifications 143
product return 117
warranty
standard 121–122
PS drivers
function 6
purchasing paper 28
Q
quality, printer
toner cartridge 71
quality, printing
guidelines for 142
R
redistributing toner 71
Remote Control Panel
accessing 12
renaming the printer 113
repacking the printer 118
S
sales and service offices
124
selecting
alternate PPD 113
self-test page, see
configuration page
service agreements 120
Setup
EN
driver only 7
software
drivers 7
help for drivers 6
HP FontSmart, installing
7
HP JetSend, installing 9
HP LaserJet Utility for
Macintosh 11
included with printer 4
Macintosh 11
Macintosh printer drivers
11
Windows 6, 7
Solaris 7
special pages
cleaning process 84
configuration page 84
demo page 84
font list 84
specifications
envelopes 145
labels 148
paper size 140
transparencies 149
Status Messages
Attention 18
Continuable Error 19
Data 17
Fatal Error 19
Manual Feed with Pause
17
Paper out 18
Paper out (requested
tray) 18
processing 17
Ready 16
Startup 16
stopping a print job 43
Sun OS 7
supplementary
documentation
ordering 25
supplies
ordering 23–25
support 117
switching printer languages
6
toner smearing on page 94
transfer roller 73
transparencies
printing on 38
specifications 149
Tray 1
capacity 31
loading 31
media sizes 29
media types 29
opening 31
paper sizes 140
Tray 2
changing paper sizes 33
media sizes 30
paper sizes 140
tray, optional
paper sizes 140
troubleshooting
control panel lights 99
error messages 99
general printing
problems 80
Macintosh printing
problems 110
PS problems 114
troubleshooting checklist
78
TrueType fonts 7
U
UNIX, see HP-UX
V
vector graphics 157
vertical lines on page 94
W
warranty
toner cartridge 123
wavy characters 95
Windows
help 6
network software 7
software 7
wireless printing
background information
20
T
toner cartridge 70
cleaning 73
ordering 23
recycling 70
warranty 123
toner cleaning 73
Index 169
170
Index
EN
Copyright© 1998
Hewlett-Packard Co.
Printed in USA
Manual Part No.
C4170-90901
Printed on at least
50%Total Recycled Fiber with
at least 10% Post-Consumer Paper
*C4170-90901*
*C4170-90901*
C4170-90901
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