HP 2500c Pro Printer series, 2500C User's manual

HP 2500c Pro Printer series, 2500C User's manual
HP
2500C
Professional Series Color Printer
QUICK REFERENCE GUIDE
Acknowledgments
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CONTENTS
HP
2500C
Contents
Identifying Printer Parts
1
Control Panel
1
Navigating the Menu System
1
To Check the Printer's Configuration
1
To Print a Menu Map
2
To Print a Diagnostic Page
2
Common Printer Messages
2
Loading Paper
5
Loading Commonly-Used Media in Tray 2
6
Loading Commonly-Used Media in Tray 3
8
Loading Paper in Tray 1
9
Loading Paper in the Rear Manual Feed
10
Maintaining the Printer
11
Clean Printheads
11
Align Printheads
11
Removing Paper Jams
12
Resetting the Printer
14
Supported Paper Sizes
14
For More Information
15
HP
Top Cover
2500C
Identifying Printer Parts
Printhead Latch
Printhead
Access Cover
Ink Cartridge
Door
Paper
Knob
Tray 1/
Output Tray
Tray 2
Rear Access
Door
Extended
Tray Cover
Tray 3
HP
Menu Button
Item Button
Value Button
Select Button
LCD Panel
Cancel Job
Button
Attention (Red)
Ready (Green)
(Go)
1
Back Panel
Power
Button
2500C
Control Panel
Navigating the Menu System
1. Press [Menu] until the desired menu appears.
2. Press [Item] until the desired item appears.
3. Press [Value] to enter the desired values.
To scroll through the values, you may press
and hold the [Value] key.
4. Press [Select] to save or activate your
selection.
5. Press to exit the menu without changing
the settings or to get the printer online.
To Check the Printer's Configuration
From the printer, you can print the following
information:
• Menu Map - The Menu Map gives an
overview of the different settings that can be
configured as well as diagnostics that can
be performed through the key panel.
• Diagnostic Page - The Diagnostic Page
shows general printer information and
current network parameters.
To Print a Menu Map
1. Press [Menu] until SELF TEST MENU appears.
2. Press [Item] until PRINT MENU MAP appears.
3. Press [Select] to print the menu map.
For more information on the Menu Map items, please refer
to the User's Guide.
To Print a Diagnostic Page
1. Press [Menu] until SELF TEST MENU appears.
2. Press [Item] until PRINT DIAGNOSTIC
PAGE appears.
3. Press [Select] to print the diagnostic page.
For more information on the Diagnostic Page, please
refer to the User's Guide.
Common Printer Messages
Note: Brackets [ ] in the Message column indicate variables
MESSAGE
EXPLANATION
SOLUTION
OFFLINE
CANCELING JOB
The printer is offline.
The printer is canceling
current print job.
Press
to set the printer online.
[COLOR] INK OUT, One of the ink cartridges
REPLACE CART
(black, cyan, magenta
or yellow) is out of ink.
Replace the appropriate
cartridge.
[COLOR] CART
FAULTY, REPLACE
One of the ink cartridges
(black, cyan, magenta
or yellow) is faulty.
Replace the appropriate
cartridge.
[COLOR] CART
MISSING, INSERT
One of the ink cartridges
(black, cyan, magenta or
yellow) is missing.
Insert the appropriate
cartridge.
[COLOR] PRNT-HD One of the printheads
FAULTY, REPLACE (black, cyan, magenta
or yellow) is faulty.
Replace the appropriate
printhead.
2
3
[COLOR] PRNT-HD
MISSING, INSERT
One of the printheads
(black, cyan, magenta
or yellow) is missing.
Insert the appropriate
printhead.
PRNT-HD ACCESS
COVER OPEN
The Printhead Access
Cover is open.
Close the cover to resume
printing.
TOP COVER OPEN
The Top Cover is open.
Close the cover and press
to resume printing.
PAPER JAM, OPEN
TOP COVER
There is paper jammed
in the printer.
Open the Top Cover to
remove paper. When
finished, close the Top
Cover and press to
resume printing.
CARRIAGE JAM,
OPEN TOP COVER
The Carriage is jammed.
Open the Top Cover to
clear obstruction. When
finished, close the Top
Cover and press to
resume printing.
CARRIAGE JAM,
OPEN ACC COVER
The Carriage is jammed.
Open the Printhead Access
Cover to remove obstruction.
When finished, close the
Printhead Access Cover
and align printheads.
LEFT BACK PANEL
OUT
The left side of the Back
Panel has not been
inserted properly.
Open the Rear Access
Cover and ensure that
the left side of the panel
is properly installed.
RIGHT BACK
PANEL OUT
The right side of the
Back Panel has not
been inserted properly.
Open the Rear Access
Cover and ensure that
the right side of the
panel is properly installed.
TRAY 2 PAPER
GUIDE REMOVED
One of the Paper
Guides in Tray 2 has
been removed.
Insert the Paper Guide
back into Tray 2.
TRAY 3 OPEN OR
GUIDE REMOVED
Tray 3 is either open or
one of its Paper Guides
has been removed.
Ensure that both the Paper
Guides are properly
installed and that Tray 3
is inserted into the printer.
MNL FEED LOAD
[TYPE] [SIZE]
You have chosen to print
through the Rear Manual
Feed.
Load the paper type and
size as specified in the LCD
panel and press to
continue printing.
TRAY [NUMBER]
EMPTY, LOAD &
PRESS
The specified tray is empty.
Load the paper size and type
which this tray has been set
up for.
Load the paper size and
type which this tray
has been set up for.
If you wish to change the
paper size setting of this
tray, please refer to
section on Loading Paper.
PRESS TO
CONTINUE
To continue your present
task, press the button.
MEDIA IN TRAY 1,
REMOVE
There is media in Tray 1 which
may not be the type or size
that is specified in your
current print job.
Remove the media in Tray 1
and press the button
to resume printing.
If you wish to print
through Tray 1, set your
driver to pick from Tray 1
and send the print job
before putting media in
Tray 1.
WRONG MEDIA
TYPE, [ACTION]
The media type which the
printer has detected is not
the type specified in your
print settings.
You may wish to either
load in the right media, or
choose to print on existing
media. You may also cancel
the current print job by
pressing the [Cancel Print]
button.
UNEXPECTED
PAPER SIZE
The specified paper size
is different from the
paper size in the selected
input tray. The output was
truncated to fit the paper
in the printer. Some output
may have been lost.
Reload the correct media
into the tray and print again.
PRINT-HDS NOT
ALIGNED
The printheads have not
been aligned. For best
print quality, align the
printheads before the
next print job.
Align the printheads.
See below for instructions
on how to align printheads.
4
NON HP [COLOR]
CART
A non-HP color cartridge has
been detected. HP does not
guarantee non-HP cartridges.
The use of incompatible
cartridges may disrupt the
intricate printing system,
potentially resulting in
reduced print quality and
even printer damage.
Use original HP ink
cartridges instead.
[COLOR] CART
NEAR EXPIRY
One of the ink cartridges (black, Be prepared to replace
cyan, magenta or yellow) is near the mentioned color
expiry. To obtain optimum
cartridge.
print quality, it is recommended
that you do not use expired
ink cartridges.
[COLOR] INK LOW One of the ink cartridges (black, Be prepared to replace
cyan, magenta or yellow) is low the mentioned color
on ink. You may still continue
cartridge.
to print with this cartridge until
the ink has totally run out.
HP
2500C
Loading Paper
The HP 2500C Series printer has 3 paper
trays and 1 rear feed for superior paper
handling capabilities.
Tray 1 - This tray acts as a by-pass tray. It
holds up to 10 sheets of paper. This tray
should be used for media types and sizes
that are seldom used.
Tray 2 - This tray holds up to 150 sheets of
paper. It is recommended that you use this
tray to hold paper that is commonly used.
5
Tray 3 - This tray holds up to 250 sheets of
paper. It is recommended that you use this
tray to hold paper that is commonly used.
Rear Manual Feed - The Rear Manual Feed is
designed to provide a straight paper path for
printing on thicker media (up to 0.3mm) such as
cardstock or labels without bending. This paper
path allows you to print only 1 sheet at a time.
Loading Commonly-Used Media in Tray 2
Note:
• Tray 2 is a fixed tray. Tray 1 has to be removed
before Tray 2 can be accessed.
• Tray 2 is designed to hold up to 150 sheets of paper
and can accommodate paper sizes such as Letter,
A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm.
1
2
1. Remove Tray 1 and set it aside.
2. If you wish to change the paper size setting
that has been set in the tray, go to step 3. If
you wish to load paper using the existing
tray setting, go to step 5.
3
3. Snap the Paper Length and Width Guides
into the slots. Paper size markings are
indicated beside their respective slots.
2
3
2
6
4
4. If you are loading paper sizes such as B4,
A3, 11"x17", 13"x19" and 330x483mm, unlock
the tray lock, extend the tray and re-lock the
tray lock.
If you are loading paper sizes such as Letter,
A4 and Legal, check that the tray is not
extended. If it is, unlock the tray lock, push
in the tray and re-lock the tray lock.
5
6
5. Insert paper, print side down into the printer.
6. Tap the left side of the stack of paper to
ensure that it is flushed to the right side of
the tray.
7
7. Replace Tray 1.
8
8. If Tray 2 is extended, place the Extended
Tray Cover over the tray.
9. On the control panel, press [Menu]
until PAPER HANDLING MENU appears.
10.Press [Item] to select TRAY 2 TYPE=
11. Press [Value] to select the media type you
have loaded into the tray and press [Select].
For more information, please refer to the User's Guide.
7
1
2
Loading Commonly-Used Media in Tray 3
1. Grasp the sides of Tray 3 and pull it
out of the printer.
2. If you wish to change the paper size that has
been set in the tray, go to step
3. If you wish to load paper into tray using
the existing setting, go to step 5.
3
3. Snap the Paper Length and Width Guides
into the slots. Paper size markings are
indicated beside their respective slots.
3
3
3 A3
4. If you are loading paper sizes such as B4,
A3, 11"x17", 13"x19" and 330x483mm, unlock
the tray lock, extend the tray and re-lock the
tray lock.
If you are loading paper sizes such as Letter,
A4 and Legal, check that the tray is not
extended. If it is, unlock the tray lock, push
in the tray and re-lock the tray lock.
4
5
6
3 A3
5. Load paper by aligning the paper edge to
the Paper Length guide first.
6. Tap the left side of the stack of paper to
ensure that it is flushed to the right side of
the tray.
8
7
7. Re-insert Tray 3 into the printer.
8
8. If Tray 3 is extended, place the Extended
Tray Cover over the tray.
9. On the control panel, press [Menu]
until PAPER HANDLING MENU appears.
10.Press [Item] to select TRAY 3 TYPE=
11. Press [Value] to select the media type you
have loaded into the tray and press [Select].
For more information, please refer to the User's Guide.
1
9
Loading Paper in Tray 1
1. Set your driver to pick paper from Tray 1
and print your document. For more
information on how to set your print
settings, please refer to the Toolbox in
your computer.
2. After sending your print job to the printer,
the LCD panel will display the message
"TRAY 1 LOAD [TYPE] [SIZE]" where [TYPE]
and [SIZE] is the media type and size as
specified in your printer driver respectively.
3. Slide the paper width guide to its outermost
position.
4. Insert up to 10 sheets of paper along the
right side of Tray 1, print side down, until it
stops.
5. Slide the paper width guide in until it stops
at the edge of the paper.
6. Press the button to print.
1
Loading Paper in the Rear Manual Feed
1. Set your driver to pick from the Rear
Manual Feed and print your document. For
more information on how to set your print
settings, please refer to the Toolbox in
your computer.
2. After sending your print job to the printer,
the LCD panel will display the message
"MNL FEED LOAD [TYPE] [SIZE]" where
[TYPE] and [SIZE] is the media type and
size as specified in your printer driver
respectively.
3. Insert the media into the Rear Manual Feed
at the back of the printer, making sure that
the edge of the sheet is aligned with the
alignment mark on the left side of the slot.
Wait for the printer to grip the media
before releasing it.
10
HP
2500C
Maintaining The Printer
Clean Printheads
Whenever print quality noticeably decreases
it is a good idea to perform the cleaning
procedure. You may “Clean Printhead” utility
either through the Toolbox in your computer
or from the Control Panel. Click on the
Maintenance Tab of the Toolbox if you wish
to clean the printheads from the Toolbox.
The “Clean Printhead” utility consists of 3
levels of cleaning. Each level of cleaning uses
some ink to clear the printheads. It is
recommended that you start with Level 1 before
proceeding to subsequent levels.
Note that Level 3 takes the longest and uses
the most ink.
To run the “Clean Printhead” utility through
the Control Panel:
1. Press [Menu] until DIAGNOSTICS MENU
appears.
2. Press [Item] to either CLEAN PRNT-HDS
LEVEL 1, 2 or 3.
3. Press [Select] to clean printheads.
Align Printheads
Although you may not notice misalignment,
it is recommended that you run the “Align
Printheads” utility whenever the LCD displays
the message "PRNT-HDS NOT ALIGNED".
This ensures that you have the best possible
print quality.
11
You may align the printheads either through
the Toolbox or from the Control Panel. Please
refer to the Maintenance Tab of the Toolbox if
you wish to align the printheads from the
Toolbox.
To run the “Align Printheads” utility through
the Control Panel:
1. Press [Menu] until DIAGNOSTICS MENU
appears.
2. Press [Item] until ALIGN PRNT-HDS
appears.
3. Press [Select].
4. The printer will print a page with 5 sets of
alignment patterns.
5. In each set (A, B, C, D or E) select the most
aligned (straightest) pair of lines (1, 2, 3, 4 or 5).
6. Enter the corresponding numbers in the
Control Panel by pressing [Value].
7. When you have entered a value for a set,
press [Item] to move to the next.
8. When you have finished entering the
values press [Select].
9. The printer will print a confirmation page
consisting of 2 squares and a cross.
10. Check the confirmation page to see if the
lines on the squares and the cross are
aligned.
11. Re-align the printheads if the confirmation
page is not satisfactory.
HP
1
2500C
Removing Paper Jams
If paper is jammed in the printer, follow these
instructions to clear the jam:
1. Remove all media from trays 1, 2 and 3.
Pull out any paper that is visibly stuck.
12
2
2. Lift the Top Cover and pull out any paper
that may be stuck.
3
3. If you are unable to free the jammed paper,
pull out the handle of the Paper Knob,
pull the knob away from the printer and
rotate to remove the paper.
3
13
4
4. If the LCD still reports a paper jam, go to
the back of the printer and lower the Rear
Access Door by lifting the two rear door
latches.
5
5. Remove the Back Panel by pressing the
two catches inwards.
6
7
8
6. Pull out any paper that may be stuck inside.
7. Replace the Back Panel and make sure it
fits securely.
8. Close the Rear Access Door and turn on
the printer.
HP
2500C
Resetting The Printer
You can reset the printer by selecting the
reset items in the Resets Menu.
Use this menu with caution. You can lose
buffered page data or printer configuration
settings when you select these items. Only
reset the printer under the following
circumstances:
• You want to restore the printer's default settings;
• Communication between the printer and
computer has been interrupted.
HP
2500C
Supported Paper Sizes
The HP 2500C Professional Series Color
Printer is able to print on the following
paper sizes:
Tray 1 and Rear Media Feed:
All media sizes from 4” x 6” to 13” x 19” or
10.2cm x 15.3cm to 33cm x 48.3 cm
Tray 2 and Tray 3:
Letter (8.5” x 11”)
Legal (8.5” x 14”)
Tabloid (11” x 17”)
Super B (13” x 19”)
A4 (210mm x 297mm)
A3 (297mm x 420mm)
330mm x 483mm
14
HP
2500C
For More Information
Please check on the following documentation
for more information:
Getting Started Guide – Information on how
to set up the printer.
User’s Guide - For printer specifications and
troubleshooting information.
Network Guide - For instructions on how to
share the printer over a network.
Toolbox - Provides “how-to” information and
troubleshooting instructions as well as access
to printer maintenance functions and HP
information.
Web Site - http://www.hp.com/go/hp2500
or http://www.hp.com provides a link to the
HP Web site for the latest printer software,
product and support information.
15
©Copyright 1998
Hewlett-Packard Company
450 Alexandra Road
Singapore 119960
Singapore.
http://www.hp.com/go/hp2500
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