HP 3100C User's manual

HP 3100C User's manual
HP Digital Sender 8100C
Administrator Guide
2
Copyright information
Warranty
Safety information
© Copyright Hewlett-Packard
Company 2000
The information contained in
this document is subject to
change without notice.
WARNING!
Electrical shock hazard
All rights reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under copyright
laws.
Publication number
C7707-90006
First Edition, April 1, 2000
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USERS: RESTRICTED
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Material scanned by this
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all such laws and regulations.
To avoid electrical shock, use
only supplied power cords and
connect only to properly
grounded (3-hole) wall outlets.
3
Contents
1 About the digital sender
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Environments and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Network operating systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Dependency matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Sending quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Distribution services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2 Installing the digital sender
Installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
The configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
E-Mail, I-Fax, and HP JetSend configuration . . . . . . . . . . . . . . . . . . . . . . .16
Extended and optional functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Assigning an IP address to the digital sender . . . . . . . . . . . . . . . . . . . . . . 17
Preparing for configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configure e-mail parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Configure I-fax parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Configure extended and optional parameters . . . . . . . . . . . . . . . . . . . . . 22
Test the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
HP Web JetAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Administering
Summary of administrator activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuration menu parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Controlling security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Changing or setting administrator password . . . . . . . . . . . . . . . . . . . . . . 30
Erasing administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Determining who can use the digital sender . . . . . . . . . . . . . . . . . . . . . . .31
Obtaining status and activity information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Job(s) state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Revision page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Notification of e-mail delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4
Administrator tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Shutting down and restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Resetting to factory defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Checking the address book database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Clearing the data base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
B/W Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Creating and maintaining user profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Working with address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Maintaining the Public Lists address book . . . . . . . . . . . . . . . . . . . . . . . . 44
Maintaining the Public E-mail address book . . . . . . . . . . . . . . . . . . . . . . 46
Maintaining user lists and addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Maintaining fax lists and numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing the contrast level of the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Upgrading the digital sender firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Backing up and restoring the digital sender. . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Backing up the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Restoring the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Cleaning the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Digital Sender glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
4 Troubleshooting
Sources for information about problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
General digital sender troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Troubleshooting network problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Network interface card troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 62
5 Warranty and support information
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . 63
Hewlett-Packard Year 2000 warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacement parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
HP customer support options worldwide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
HP support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Appendix A Specifications
Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Environmental ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Supported capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
German noise declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Index
Introduction
1
About the digital sender
Introduction
The HP Digital Sender 8100C can be directly connected to TCP/IP
networks. It converts black-and-white and color documents,
drawings, and photographs into electronic format and distributes
them directly to several types of destinations:
●
e-mail addresses
fax numbers
●
HP JetSend-enabled printers
●
The unit includes a flatbed scanner and an automatic document
feeder (ADF) that can accept up to 25 pages.
Registered users can create their own address books of e-mail
addresses and combine e-mail addresses into personal distribution
lists. Users can also add fax numbers to public phone books. The
destinations and distribution lists can then be selected at the digital
sender control panel.
The administrator has the ability to create public e-mail destinations
and distribution lists and make them available to all users.
The HP Digital Sender 8100C supports LDAP (Lightweight Directory
Access Protocol), which allows you to find and use e-mail addresses
located on directory servers located elsewhere on a network (such as
the Internet) over a TCP/IP connection. See the HP digital sender
website for a list of global e-mail address books:
http://www.digitalsender.hp.com
5
6
Installing the digital sender is simply a matter of making a few
connections and configuring a few network and e-mail parameters.
The digital sender operates as a stand-alone unit and does not
require network privileges to administer.
The HP JetDirect print server (network interface card) that comes
installed in the digital sender handles all protocol support for TCP/IP
and SMTP automatically.
Environments and protocols
Network operating systems
The HP Digital Sender 8100C must be directly connected to TCP/IP
network. A 10Base-T ethernet connection is provided by the network
interface card that comes installed in the digital sender.
Dependency matrix
The following table shows the HP Digital Sender 8100C services that
are available and their dependencies.
Dependency matrix
Service
Dependencies
Send to e-mail
An e-mail SMTP-MIME server directly connected
to a TCP/IP network that can be reached from the
digital sender (not a dial-up connection).
Send to Internet An e-mail SMTP-MIME server directly connected
fax
to a TCP/IP network that can be reached from the
digital sender (not a dial-up connection), and an
account with an Internet fax provider.
Send to an
HP JetSendenabled printer
A HP JetSend-enabled printer connected to the
network.
Features
Features
Performance
For maximum scanning speeds, see “Equipment specifications” on
page 71.
Paper handling
The HP Digital Sender 8100C supports multiple paper sizes:
●
●
●
Letter: 215.9 by 279 mm (8.5 by 11 inches)
A4: 210 by 297 mm (8.3 by 11.7 inches)
Legal (from the ADF only): 215.9 by 355.6 mm (8.5 by 14
inches)
Paper weight: 60 to 105 g/m2 (16 to 28 lb.).
Up to 25 sheets of letter, A4, or legal paper can be stacked in the
ADF (maximum height of 3 mm, or 0.1 inches).
ADF paper sizes
Item
Width
Length
Maximum paper size
215.9 mm (8.5
inches)
355.6 mm (14
inches)
Minimum paper size
148.5 mm (5.9
inches)
210 mm (8.3
inches)
7
8
Sending quality
The digital sender offers a choice of sending qualities at the control
panel. You can choose the most suitable quality for each type of job.
Sending qualities and destinations
Sending quality
Type of document
Destinations
B/W Document
The original contains text that must E-mail
be clearly transmitted.
Fax
-OrHP JetSend printer
The original is black and white.
Color Document
The original has a mix of text and E-mail
images.
HP JetSend printer
-OrThe original has a mix of color and
black-and-white areas.
Color-B/W Photo
The original is a photograph.
-OrThe colors or shades of gray in an
image must be transmitted clearly.
E-mail
HP JetSend printer
Features
Distribution services
The digital sender is capable of distributing documents to the
following types of destinations:
●
e-mail addresses
●
fax phone numbers (via fax Internet service)
●
HP JetSend-enabled printers
E-mail destinations
The digital sender can send MIME-compliant e-mail messages to
Internet addresses. It uses SMTP-MIME to deliver these messages.
SMTP is independent of the network operating system on which your
e-mail server is running. The e-mail service is also compatible with
the DSN (Delivery Status Notification) standard.
ESMTP (Extended SMTP) is used if your server supports it. This
capability is automatically detected and configurable.
The document scanned at the digital sender becomes an attachment
to your e-mail message. Portable Document Format (.pdf) is the file
format most often used for the attachments, which gives recipients
the ability to both view and print them. You can obtain a free copy of
the Adobe® Acrobat® Reader from the Adobe Systems Incorporated
website (http://www.adobe.com).
Documents can also be scanned as TIFF (.tif), a graphics format
importable into most imaging and word processing programs. Text
scanned in B/W Document sending quality can also be read by OCR
programs.
Users can specify e-mail destinations at the control panel in several
ways:
●
Select e-mail addresses from public or personal address books
already loaded in the digital sender.
●
Use a special search feature to select e-mail addresses from an
LDAP (Lightweight Directory Access Protocol) server, if one has
been configured for use by the administrator.
●
Type e-mail addresses manually.
9
10
Internet fax destinations
Users can send faxes directly from the digital sender. They have the
ability to select destinations from a fax numbers book already loaded
in the digital sender, or type them at the control panel. The same
document can be sent to multiple fax numbers.
Sending faxes with the digital sender requires an account with a
supported Internet fax provider. Visit the HP digital sender website
(http://www.digitalsender.hp.com) for a list of the Internet fax
providers that are currently supported.
HP JetSend-enabled printer destinations
You can enable send to printer by setting up one or more
HP JetSend-enabled printers on the network for use with the digital
sender. The printers you designate must be HP JetSend-enabled,
connected to the network, and have a valid TCP/IP address. See the
HP JetSend website (http://www.jetsend.com) for a list of
HP JetSend-enabled printers.
Features
Security
The HP Digital Sender 8100C operates as a stand-alone unit on the
network. You administer each digital sender independently of any
other device on the network under a password that applies only to
that digital sender.
The digital sender accepts three types of users:
●
registered users
Individuals who have created their own user profile on the digital
sender. Only registered users have personal e-mail address
books and lists that are accessible at the digital sender.
●
guest users
Individuals who are not registered users and who do not have
user profiles. Guest users can use the digital sender and all
public address books. However, they cannot see or use personal
address books. The administrator can disable guest user access.
●
administrator for the digital sender
The individual (referred to as the “administrator” in this guide)
who performs administrator activities for the digital sender.
Because the digital sender is a stand-alone unit on the network,
these activities can be performed independently of any other
network activity. Network administrator privileges for the digital
sender do not require network privileges. Activities include such
things as establishing the level of security for the digital sender
and maintaining the public address books. The administrator has
access to all personal address books.
The administrator controls digital sender security in these ways:
●
Determining who can use the digital sender (registered users and
guest users, or only registered users).
●
Requiring passwords. Passwords are available at two levels:
administrator and registered users. Both are optional. Passwords
control what each type of user can see and do at the digital
sender.
Enabling or disabling self-registration for users. If disabled, only
the administrator can add or modify user profiles.
●
11
12
Components
Hardware components
The following illustrations show the digital sender hardware
components.
Front and top view
Document
lever
Document 1
input tray
Document
output tray
Control
panel
Components
Front view with ADF unit raised
ADF unit
(raises to
reveal glass)
Glass
13
14
Rear view
Control panel
Control panel connector
cable
ADF connector
cable
Locking lever
Connector
socket
Control panel
socket
Power switch
Power connector socket
ADF connector socket
Connector to the preinstalled
network interface card
Installation process
2
Installing the digital
sender
Installation process
See the Welcome Poster for installation and initial setup of the
HP Digital Sender 8100C. This Administrator’s Guide provides much
more detail on configuring the digital sender.
15
16
The configuration process
E-Mail, I-Fax, and HP JetSend configuration
After you have physically installed the digital sender, you only need to
configure a few parameters to begin using it. After you have
configured these parameters, you will be able to:
●
send e-mail messages
●
use e-mail addresses located on an LDAP server of your
choosing
●
send faxes (requires information provided by i-fax vendor)
●
send documents to HP JetSend-enabled printers on your network
●
discover the digital sender over the network with HP Web
JetAdmin
Extended and optional functionality
Once you have established the digital sender on the network and
enabled basic functionality, you can extend functionality for the
services you wish to implement. You can also configure optional
parameters for the services you have already set up.
In general, the extended and optional features consist of the
following:
●
●
security preferences
DNS and WINS name resolution
The configuration process
Assigning an IP address to the digital sender
The easiest method for assigning an IP address to the digital sender
is by entering it directly at the control panel. You can also assign an
IP address using a DHCP or BOOTP server. You might be more
familiar with assigning IP addresses to network devices from a DHCP
or BOOTP server. In this scenario, you prepare the device attached
to the network, make an entry for it on the DHCP or BOOTP server,
and then turn the device on. The HP JetDirect print server (network
interface card) inside the HP Digital Sender 8100C picks up its IP
information from the DHCP or BOOTP server.
Note
You can let the digital sender time out to a default IP address. In fact,
this happens automatically if you do not manually assign an IP address
at the control panel within the timeout period of 2 minutes.
The default IP address is not a valid address. You must change the
address to one of your own assignment. You can use the control panel
to do this at any time.
Preparing for configuration
Before you start configuring the HP Digital Sender 8100C for the first
time, take a few minutes to prepare so that you can complete the
steps without interruption. Use the checklist on the following page.
17
18
Configuration Checklist
Decisions needed for installation
❑
❑
Register the digital sender.
Method you want to use to assign IP address to the digital sender: manually at
the control panel, or from a DHCP or BOOTP server.
Information needed for e-mail configuration
❑ IP address for the digital sender
________________________________
❑ IP subnet mask
________________________________
❑ IP gateway
________________________________
❑ E-mail server address
________________________________
❑ E-mail default from (e-mail address)
________________________________
❑ If you choose to enable the LDAP directory service (optional)
LDAP server address
________________________________
LDAP search root
________________________________
Additional information needed for I-Fax configuration
❑
Fax provider domain
(supplied by Internet fax provider)
________________________________
❑
❑
Fax billing address (e-mail address)
________________________________
Prefix or Postage to use before fax number
(supplied by Internet fax provider)
________________________________
❑
File format (PDF or TIFF--determined by Internet fax provider)
________________________________
Additional information needed for HP JetSend configuration
❑
HP JetSend-enabled printer addresses
________________________________
________________________________
Decisions and information needed for extended functionality
❑
❑
Do you want to enable DNS or WINS name resolution?
IP address of the DNS server
________________________________
IP address of the DNS server domain
________________________________
IP address of the WINS server
________________________________
Do you want to set up registered users at this time?
For each user you will need: user name and user e-mail address.
❑
❑
Do you want to enable guest usage?
Do you want to allow user self-registration?
The configuration process
To configure parameters
1
If you have not already done so, turn the digital sender on.
2
Press SETUP (ALT+F4) from the main menu to go to the setup
menu.
3
Press SETTINGS (F2) and use the arrow keys to highlight the
General configuration menu from the list which appears. Press
OK (F1).
4
In the configuration menu, use the arrow keys to scroll to a
parameter you want to modify and then press CHANGE (F3).
5
Configure the parameters by selecting a value from a list using
the arrow keys or by typing in a value.
6
When finished, press OK (F1). Choose another parameter from
the menu.
7
When finished with the General configuration menu, press SAVE
(F1).
8
Repeat steps 3 through 7 for the Network, E-Mail, I-Fax, and
Advanced configuration menus.
19
20
Configure e-mail parameters
After you have physically installed the digital sender, you only need
to configure a few parameters to begin using the digital sender. After
you have configured these parameters, you will be able to send
e-mail messages and use e-mail addresses located on an LDAP
server of your choosing. The e-mail parameters consist of the
following (see “Configuration menu parameters” on page 26 for
more detailed explanations):
General Configuration Menu
●
Administrator E-mail (e-mail address of the administrator used
to register the digital sender)
●
Administrator Password (to restrict access to configurable
parameters.)
Network Configuration Menu
●
IP configuration (to specify how the digital sender receives its
TCP/IP configuration—manually or from a DHCP or BOOTP
server)
●
IP Address (of the digital sender)
IP Subnet Mask
●
●
IP Gateway (IP address of the gateway server used to send
packets from the local network)
E-Mail Configuration Menu
●
●
●
●
E-mail Server Addr. (IP address of the SMTP-MIME e-mail
server)
E-mail Default From (default e-mail address for the FROM field
of e-mail messages from the digital sender)
LDAP Server Address (IP address of the server that hosts the
LDAP server—not required)
LDAP Search Root (basepoint from which to start searches for
names on the LDAP server—may be required if you configure
an LDAP server address)
The configuration process
Configure I-fax parameters
After you have configured the digital sender to send e-mail, you only
need to configure a few additional parameters to begin sending
faxes. Information for the i-fax parameters are issued by your
Internet fax provider. (See “Configuration menu parameters” on
page 26 for more detailed explanations):
I-Fax Configuration Menu
●
Fax Provider Domain (an Internet address)
●
Fax # Prefix (not required by all Internet fax providers)
●
Fax Postage (not required by all Internet fax providers)
●
Fax Account E-mail (to receive billing information from the
Internet fax provider)
●
Fax File Format (determined by the provider)
21
22
Configure extended and optional parameters
Listed below are some additional parameters you can configure for
extended and optional functionality (see “Configuration menu
parameters” on page 26 for detailed explanations of all
parameters):
General configuration menu
●
Admin Full Name (full name of the administrator)
Language (for the control panel, if other than English)
●
Date, Time, Time Zone (of the digital sender)
●
Paper Size (default size for the scanning area)
●
●
Allow Guest Login (either on or off)
Address Caching Enabled (either on or off)
●
User Self-Registration Enabled (either on or off)
●
E-Mail configuration menu
●
E-mail Default Subject (default text for the SUBJECT field in
e-mail messages sent by the digital sender)
●
LDAP Service Port, LDAP Account Name, LDAP Password
(additional parameters for configuring the LDAP directory
service)
Network configuration menu
●
●
DNS Server Address, DNS Domain (for DNS name resolution)
WINS Server Address (for WINS name resolution)
The configuration process
To add HP JetSend-enabled devices
As a convenience for your users, you can add the addresses of
HP JetSend-enabled printers used in your office. Users can then
select from a list of HP JetSend-enabled printers rather than manually
entering an IP address or DNS name.
To add a HP JetSend-enabled printer to the list:
Note
1
At the control panel, press PRINT (F3).
2
Type the IP address or DNS name for the HP JetSend-enabled
printer you want to add, and then press
. The printer is added
to the list.
In order to use DNS names instead of IP addresses, first configure the
DNS Server Address and DNS Domain settings in the Network
configuration menu.
3
If you want to add another HP JetSend-enabled printer, press
NEW (F1)and repeat step 2. The list can contain up to 64 devices.
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24
Test the installation
Use the following steps to verify the digital sender setup.
To test the installation
1
Display the Revision page to verify that the network interface card
is successfully linked to the network. The TCP/IP status
parameter should read READY. To display the page, select STATUS
(ALT+F3), then REVISION (F1). Press BACK (F4) to close.
2
Test the e-mail service to confirm that the digital sender can
communicate through Internet e-mail. See the user guide for
instructions on sending e-mail. Be sure to type your address in
the To field.
3
Test the Internet fax service by sending a test fax to a local fax
number. See the user guide for instructions on sending faxes.
4
Test the print function by sending a document to a HP JetSendenabled printer. See the user guide for instructions on sending to
a printer.
HP Web JetAdmin
HP Web JetAdmin is an optional utility for use with the digital sender.
It is a browser-based program that lets you remotely configure,
monitor, and control HP network peripherals such as printers,
plotters, scanners, and digital senders. Download the HP Web
JetAdmin software from the HP digital sender website
(www.hp.com/go/webjetadmin/).
Summary of administrator activities
3
Administering
Summary of administrator activities
Procedures in this chapter explain how to perform administrator
activities at the control panel.
Access to administrator-specific activities is blocked by the
administrator password. It is recommended that administrator create
a password during the setup of the HP Digital Sender 8100C.
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26
Configuration menu parameters
Parameters that use an IP address can show only the numeric
address, even when a symbolic name has been assigned to a device.
Configuration parameters on the control panel
Parameter
Description
General Menu
Administrator E-mail Administrator e-mail address (required).
Up to 255 characters are allowed.
Administrator Full
Name
Full name of the administrator.
Up to 31 characters are allowed.
Administrator
Password
Password for this digital sender.
You can have a different password for each digital sender. Up
to 15 characters are allowed. The password is case-sensitive.
Language
Language in which keys and messages appear at the control
panel.
Choices: English, French, German, Italian, or Spanish.
The language changes as soon as you select a different
language.
Date
Current date.
CLEAR sets the date to Jan 1, 1980.
Time
Current time (24-hour clock).
CLEAR sets the time to midnight (0:0).
Time Zone
Based on Greenwich Mean Time (GMT). In the USA, Eastern
Standard Time is five hours (-5:00) behind GMT.
Paper Size
Default size for the scanning area. Users can override this
setting at the control panel.
Choices: Letter, A4, or Legal.
Allow Guest Login
Permission for non-registered users to send e-mail and send ifax.
Address caching
enabled
E-mail addresses and fax numbers entered during sending of
a transmission are automatically added to the user’s personal
address book. If disabled, users must manually add an
address or phone number to their personal lists.
User self-registration Permission for users to create their own user profile. If
enabled
disabled, only the administrator can add or change user
profiles.
Configuration menu parameters
Configuration parameters on the control panel (continued)
Parameter
Description
Network Menu
IP Configuration
To specify how the digital sender network interface card
obtains its TCP/IP configuration. Choices:
● MANUAL. From the control panel.
● BOOTP (Boot Protocol) or DHCP (Dynamic Host Configuration Protocol).
Automatically from the network (the IP Address, IP Subnet Mask, and IP
Gateway parameters are ignored). A corresponding server must be running
and properly configured. The next time you open the configuration menu,
you see the values that the network interface card automatically
discovered. See “Assigning an IP address to the digital sender” on page 17
for details.
Two things happen if you configured the IP address using
BOOTP or DHCP and later change the IP address at the
control panel: (1) the IP address that was assigned is released
and (2) the setting for this parameter changes to MANUAL.
Changing this value causes the digital sender to shut down
and restart.
IP Address
Unique TCP/IP network address of the HP JetDirect print
server (network interface card) in the digital sender. Required
for the digital sender to work.
CLEAR sets the address to 0.0.0.0.
Changing this value causes the digital sender to shut down
and restart.
IP Subnet Mask
The filter used to identify the subnet of the network interface
card in the digital sender.
CLEAR sets the address to 0.0.0.0.
Changing this value causes the digital sender to shut down
and restart.
IP Gateway
IP address of the gateway server used to send packets off the
local network.
CLEAR sets the address to 0.0.0.0.
Changing this value causes the digital sender to shut down
and restart.
DNS Server
Address
IP address of the DNS server. Used for DNS (Domain Name
System) symbolic name resolution if you identify servers and
devices on your network by network name instead of by IP
address.
CLEAR sets the address to 0.0.0.0.
If left blank or set to 0.0.0.0, the function is disabled.
DNS Domain
If DNS name resolution is used, the IP address of the domain
for the DNS server. Up to 256 characters are allowed.
If left blank, the function is disabled.
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28
Configuration parameters on the control panel (continued)
Parameter
Description
WINS Server
Address
IP address of the WINS server. Used for WINS (Windows
Internet Naming Service) symbolic name resolution if you
identify servers and devices on your network by network name
instead of by IP address.
CLEAR sets the address to 0.0.0.0.
If left blank or set to 0.0.0.0, the function is disabled.
E-mail Menu
E-mail Server Addr.
IP address of the e-mail SMTP-MIME server.
CLEAR sets the address to 0.0.0.0.
If left blank or cleared, the e-mail service is disabled. Both the
E-mail Server Addr. and E-mail Default From parameters must
be enabled for the e-mail service to work.
E-mail Default From
Default e-mail address for the FROM field in e-mail messages
from the digital sender. This default address is used only when
users have not registered at the control panel and send an
e-mail message without entering anything in the FROM field.
Up to 255 characters are allowed.
If left blank or cleared, the e-mail service is disabled. Both the
E-mail Server Addr. and E-mail Default From parameters must
be enabled for the e-mail service to work.
Note: You must provide a default e-mail address to prevent
users from sending anonymous e-mail messages.
E-mail Default
Subject
Default text for the SUBJECT field in e-mail messages sent by
the digital sender.
This default text is used only when users do not provide a
subject of their own directly from the control panel keypad.
Up to 128 characters are allowed.
E-mail Quality
Default image quality used for documents sent by e-mail.
Choices: B/W Document, Color Document, Color-B/W Photo.
E-mail File Format
Default format for documents sent by e-mail.
Choices: PDF or TIFF
Auto BCC Function
Enabled
Registered user who activates the copy self option in the user
profile receives a copy of any e-mail message the user sends
from the digital sender.
LDAP Server
Address
IP address of the server that hosts the LDAP (Lightweight
Directory Access Protocol) directory for e-mail address
searches.
CLEAR sets the address to 0.0.0.0.
If left blank or cleared, the function is disabled.
Configuration menu parameters
Configuration parameters on the control panel (continued)
Parameter
Description
LDAP Search Root
Basepoint (root) from which to start searches for names on the
LDAP directory server. Directories are often represented in a
hierarchical way using a tree. The basepoint might be a
country, an organization, or other type of group. Not all servers
require this information.
Up to 512 characters are allowed.
See the digital sender website for examples
(http://www.digitalsender.hp.com).
LDAP Service Port
TCP/IP port number on which the LDAP directory server is
listening. The default port is 389.
LDAP Account
Name
Account name used when the LDAP server requires an
authenticated login. Up to 512 characters are allowed.
LDAP Password
Password associated with the LDAP Account Name.
I-fax menu
Fax Provider
Domain
Internet address for the Internet fax account. Issued by the
Internet fax provider.
Fax # Prefix
Number placed before the fax number.
Fax Postage
Security feature required by some Internet fax providers.
Fax Account E-mail
E-mail address associated with the Internet fax account. Used
by the fax provider for billing purposes.
Fax File Format
Format for documents sent by Internet fax.
Choices: PDF or TIFF
Advanced Menu
E-mail File Selection Permission for users and guests to select PDF or TIFF format
for their messages.
Max User Mail Size
Restriction on e-mail message sizes allowed to be sent by
users and guests. Can be set to No Limit.
E-mail Language
Language used in the e-mail cover message.
Choices: English, French, German, Italian, Spanish.
Mail Ping Frequency Interval (in minutes) at which the digital sender verifies its
connection to the e-mail server. If the connection is lost, an
error message appears.
ESMTP Function
Enabled
Extended e-mail functions.
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30
Controlling security
Changing or setting administrator password
Unless a password is used, anyone can perform sensitive
administrator activities. Therefore, the administrator is encouraged to
create a password during the setup of the HP Digital Sender 8100C.
Note
The administrator password is case-sensitive.
To change or set administrator password
1
Make sure the digital sender is idle.
2
At the control panel, press SETUP (ALT+F4). Then press SETTINGS
(F2).
3
Select the General configuration menu. If an administrator
password is already required, the HP Digital Sender 8100C
Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
When the configuration menu appears, select Administrator
Password and then press CHANGE (F3).
5
Type the old administrator password and press ENTER.
6
Type the new password and press ENTER.
7
Type the new password again and press CONFIRM (F1).
8
Press SAVE (F1) to save the password and exit the menu.
Erasing administrator password
If you forget the administrator password, and cannot access any of
the password-protected areas, call HP Technical Support (see
page 66).
Controlling security
Determining who can use the digital sender
The administrator determines who can use the digital sender: either
registered users (only those with a user profile) or both registered
users and guest users.
To determine who can use the digital sender
Note
1
Make sure the digital sender is idle.
2
At the control panel, press SETUP (ALT+F4). Then press SETTINGS
(F2).
3
Select the General configuration menu. If an administrator
password is required, the HP Digital Sender 8100C
Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
Use the Allow guest login field to indicate your preference. On
accepts guest login, Off prohibits guests from using the digital
sender.
5
Use the User self-registration enabled field to indicate your
preference. On allows users to register themselves, Off allows
only the administrator to register users.
6
Press SAVE (F1).
For more information on registered users, see “Creating and
maintaining user profiles” on page 41.
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32
Obtaining status and activity information
Use these tools to learn the status of the digital sender and its jobs:
●
job(s) state
Revision page
●
Tasks page
●
Job(s) state
The job state screen shows the status of the last five jobs processed
by the digital sender, with the latest job listed first. To view the Job(s)
state screen press STATUS (ALT+F3). Each job has the following
information associated with it:
●
time processed
●
type of job (e-mail, fax, or print)
●
user (name of user profile which sent the job)
status (see below)
●
Job status
Status
Description
Processing
Pages still being scanned by the digital sender.
Sending
The digital sender is attempting to locate the job’s destination.
Sent
The job has successfully been delivered to its destination.
NW Error
Network error. The job has failed to be delivered. This
message will appear if the destination HP JetSend-enabled
printer is busy or out of paper, or the sending process times
out.
PP Error
Post processing error. An error occurred when the digital
sender was converting the page(s) to PDF or TIFF. Try rescanning and re-sending the message.
Obtaining status and activity information
Revision page
The Revision page displays useful information about the digital
sender (see the table on the next page). Use it for the following
reasons:
●
verify configuration settings
●
verify the operating status of the network interface card
●
learn the MAC address of the digital sender
●
learn firmware version numbers
The Revision page is in English only (even if you configure the control
panel for a different language).
To display the Revision page
1
At the control panel, press STATUS (ALT+F3).
2
Press REVISION (F1).
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34
Revision page parameters
Parameter
Descriptions
Box Version #
Product version
FW Ver.
Version of firmware installed in the digital sender.
FW Date
Release date of the firmware installed in the digital sender.
HP JetDirect Prd. #
Product number of the network interface card:
● HPJ3113A
Ethernet (10Base-T) networks
HP JetDirect FW
Rev.
Version of firmware installed on the network interface card
(G.xx.xx).
MAC Address
Unique LAN hardware address assigned to the network
interface card at the time of manufacture (for example,
0060B072525E).
IP Address
Unique TCP/IP address of the network interface card. This is
assigned by the administrator.
Subnet Mask
If subnets are used, the filter used to identify the subnet of the
HP JetDirect print server (network interface card). This is
assigned by the administrator.
TCP/IP status
Status of the connection to the network:
● INITIALIZING
The network interface card is searching for a valid IP address. After 2
minutes, a default IP address is automatically assigned.
● READY
The network interface card has been assigned an IP address and is
actively connected to the network.
● ERROR
A network or network interface card error has been detected.
Gateway Addr.
IP address of the default gateway server used to communicate
with nodes on other subnets or networks.
Received pkts
Total number of packets received without error.
Bad packets
Total number of packets received with errors.
Framing err.
Total number of packets received that contained a CRC (cyclic
redundancy check) or framing (alignment) error.
Transm. pkts
Total number of packets transmitted without error on the
network.
Collisions
Total number of packets that were not transmitted due to
successive collisions.
Late collisions
Total number of packets that were not transmitted due to late
collisions (collisions after the 64th byte of a packet).
Obtaining status and activity information
Revision page parameters (continued)
Parameter
Descriptions
Log Server Addr.
IP address of the host computer that receives syslog
messages from the HP JetDirect print server.
HP JetDirect Cfg.
Indicates how the digital sender has received its TCP/IP
configuration:
● DHCP
Automatically from a DHCP server.
● MANUAL
Manually from entries made at the control panel.
HP JetDirect
Timeout
Timeout value in seconds that an idle data connection is
allowed to remain open. Valid values are 0 to 3600. A value of
0 disables the timeout mechanism. The default is 90 seconds.
HP JetDirect ID
HP manufacturing identification code assigned to the network
interface card.
Boot Block Ver.
Version of the digital sender startup (boot) program. This
information is used only by HP manufacturing and HP
customer support.
Multi-Boot Ver.
Version of the digital sender multi-boot program. This
information is used only by HP manufacturing and HP
customer support.
Engine FW Ver.
Version of firmware used by the digital sender scanner engine.
This information is used only by HP manufacturing and HP
customer support.
Running Image #
The firmware image currently running. Either 1 or 2.
Tasks
The Tasks page lists the services running on the digital sender at that
moment. Each task is assigned a Status, Error Number (Errno), and
State (St). Tasks cannot be modified or deleted and are diagnostic
tools that may be referred to by HP Technical Support staff.
To display the Tasks page
1
At the control panel, press STATUS (ALT+F3).
2
Press TASKS (F2).
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36
Notification of e-mail delivery
A user can choose whether or not to receive a receipt for the delivery
of an e-mail. If the user chooses to receive a receipt, the user
receives a notification of e-mail delivery. If the administrator enables
AutoBCC in the E-mail configuration menu, the user will receive a
return copy of the message.
Notes about notifications:
●
E-mail notifications require that the recipients have an e-mail
address configured in their user profile.
Administrator tools
Items in the Tools menu are generally used for troubleshooting or
diagnostic reasons. This identical menu is found in each of the
configuration menus. If no administrator password has been
configured, any user has access to the Tools menu. Therefore, it is
recommended that an administrator password be created when the
digital sender is set up.
Shutting down and restarting
Use the shutdown procedure for the following reasons:
●
●
to prepare the digital sender to be physically turned off (for
example, when you need to replace a part or to close down for
holidays)
when instructed to do so by troubleshooting steps or HP
customer support
Notes about the procedure:
●
Shutdown locks the digital sender from use until you restart it.
The procedure does not turn the power off.
●
Jobs in process might be interrupted and lost.
Administrator tools
To shut down
Note
1
Make sure the digital sender is idle.
2
At the control panel, press SETUP (ALT+F4). Then press SETTINGS
(F2).
3
Select any of the configuration menus. If an administrator
password is required, the HP Digital Sender 8100C
Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
When the configuration menu appears, press TOOLS (F2).
5
Select Shutdown and press OK (F1).
A shutdown key sequence exists that will shut down the digital sender
if it becomes unresponsive and therefore will not navigate to the
Shutdown option. The code is: SHIFT+ALT+ .
Resetting to factory defaults
Use this procedure for the following reasons:
●
when you want to completely reconfigure the digital sender and
all address books
●
when instructed to do so by troubleshooting steps or
HP customer support
Resetting the digital sender to factory defaults is a combination of
resetting address books and resetting network parameters. It does
the following:
●
●
erases the administrator password
locks the digital sender from use until the reset is complete
●
erases the configuration for TCP/IP, DNS/WINS, security, e-mail,
fax, and LDAP settings
●
erases the contents of all public and personal address books,
distribution lists, and phone books.
Notes about the procedure:
●
CAUTION
After you reset the digital sender to the factory defaults, neither
you nor any users can use the digital sender again until you have
reconfigured it, starting with the steps under “Configure e-mail
parameters” on page 20.
This action cannot be undone.
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38
To reset to factory defaults
1
Make sure the digital sender is idle.
2
At the control panel, press SETUP (ALT+F4). Then press SETTINGS
(F2).
3
Select any of the configuration menus. If an administrator
password is required, the HP Digital Sender 8100C
Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
When the configuration menu appears, press TOOLS (F2).
5
Select Factory defaults and press OK (F1).
6
Press OK (F1) to confirm that you want to reset to factory
defaults.
Checking the address book database
At any time, you can check the database of address books to correct
problems and inconsistencies in the information.
Perform the database check for the following reasons:
●
when the digital sender seems to be performing slowly for no
apparent reason
●
when the digital sender was inadvertently turned off during a
sensitive operation (such as saving configuration changes)
●
when you detect inconsistencies between address books and
distribution lists
●
when instructed to do so by troubleshooting steps or by
HP customer support
Notes about the procedure:
Note
●
The procedure causes the digital sender to shut down and then
restart.
●
The procedure can take as long as 25 minutes, based on the
amount of information in address books.
If the check fails, turn the digital sender off and back on, and then try
again. If the problem persists, the address book database is beyond
recovery. Clear the address book database (see page 39).
Administrator tools
To check address books
1
Make sure the digital sender is idle.
2
At the control panel, press SETUP (ALT+F4).
3
Select any configuration menu. If an administrator password is
required, the HP Digital Sender 8100C Administrator’s
Password dialog box appears. Type the password and press OK
(F1).
4
When the configuration menu appears, press TOOLS (F2).
5
Select Check Address Books and press OK (F1).
6
Confirm that you want to perform the check. The digital sender
shuts down and then checks the address book database as it
restarts.
Clearing the data base
You may want to clear the address book data base if:
●
●
CAUTION
You are changing the digital sender’s user base (e.g. moving the
digital sender to a different department)
The address book has become corrupt and checking the address
books (see page 38) has not corrected the problem
Clearing the address book data base will erase all user profiles, e-mail
addresses, e-mail lists, fax numbers, and fax lists.
To clear the address book data base
1
At the control panel, press SETUP (ALT+F4).
2
Select any configuration menu. If an administrator password is
required, the HP Digital Sender 8100C Administrator’s
Password dialog box appears. Type the password and press OK
(F1).
3
When the configuration menu appears, press TOOLS (F2).
4
Select Clear data base.
5
The confirmation dialog box appears. Press OK to clear the data
base. Press CANCEL to exit.
6
The data base is cleared and the digital sender re-starts.
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40
B/W Contrast
If e-mail or i-fax documents sent by the digital sender appear too light
or too dark, the problem may be solved by adjusting the contrast. Use
this feature much the same way you would use a similar function on a
photocopier: decreasing the contrast lightens the scan of the image,
increasing the contrast darkens it.
To change the contrast for sending
Note
1
At the control panel, press SETUP (ALT+F4). Then press SETTINGS
(F2).
2
Select any of the configuration menus. If an administrator
password is required, the HP Digital Sender 8100C
Administrator’s Password dialog box appears. Type the
password and press OK (F1).
3
When the configuration menu appears, press TOOLS (F2).
4
Select B/W Contrast and press OK (F1).
5
By default, the digital sender is set to Automatic. Press ENTER,
then use
and
to switch to Manual. Press ENTER.
6
Use
or
to move to the contrast bar. Move the marker to the
left to lighten the contrast, move the marker to the right to darken
the contrast.
7
Press SAVE (F1).
In general, the B/W Contrast setting should be kept on Automatic
unless a contrast adjustment is necessary to improve readability.
Creating and maintaining user profiles
Creating and maintaining user profiles
This section contains information about user profiles that pertains to
the administrator. See the user guide for details on other uses.
The administrator determines who can create and modify user
profiles in these ways:
●
If Allow user self-registration in the General configuration menu
is on, users can create and modify their own profile. The
administrator can see and modify any user profile, including user
passwords.
●
If Allow user self-registration in the General configuration menu
is off, only the administrator can create and modify user profiles,
including user passwords.
●
The administrator can also enable or disable guest usage of the
digital sender (General configuration menu). If disabled, anyone
wishing to use the digital sender would be required to have a user
profile.
To create a user profile
Note
1
At the control panel, press SETUP (ALT+F4). Then press USERS
(F1).
2
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
3
Type a name in the Users field and press ADD (F1).
You may want to use a naming convention for all user names, such as
last name_first name or first name_last name.
4
Type the user’s e-mail address, password, and password
confirmation, pressing ENTER after each field.
5
Press OPTIONS (F2) and select YES (F1) or NO (F4) for each
option in the user profile.
6
Press OK (F1). The user profile can now be used to send e-mail,
send faxes, and print.
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42
To change a user profile
1
At the control panel, press SETUP (ALT+F4). Then press USERS
(F1).
2
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
3
Select a name in the list of users by using the arrow keys or type
the profile name in the Users field and press MODIFY (F3).
4
Modify the name, e-mail address, password, and password
confirmation, pressing ENTER after each field.
5
Press OPTIONS (F2) and select YES (F1) or NO (F4) for each
option in the user profile.
6
Press OK (F1).
To delete a user profile
CAUTION
1
At the control panel, press SETUP (ALT+F4). Then press USERS
(F1).
2
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
3
Highlight a name in the list of users or type the profile name in the
Users field and press DELETE (F3).
4
Press OK (F1) to delete the user profile. Press CANCEL (F4) to
return to the Users screen without deleting the profile.
Deleting a user profile also deletes that user’s address book.
Working with address books
Working with address books
This section contains information about address books that pertains
to the administrator.
The administrator maintains these categories in the LISTS option of
the SETUP (ALT+F4) menu:
●
Public E-mail Lists
Contains predefined groups of e-mail addresses available to any
user. Only the administrator can change information in this
address book.
●
Public E-mail Addresses
Contains e-mail addresses available to any user. Only the
administrator can change information in this address book.
●
User’s E-mail Lists
Contains a registered user’s predefined groups of e-mail
addresses. The user can change information in this address book
through the LISTS option of the main menu.
●
User’s E-mail Addresses
Contains e-mail addresses available to the registered user. The
user can change information in this address book through the
LISTS option of the main menu.
Fax Lists
Contains predefined groups of fax numbers available to any
registered user. The user can change information in this address
book through the LISTS option of the main menu.
●
●
Fax Numbers
Contains fax numbers available to any registered user. The user
can change information in this address book through the LISTS
option of the main menu.
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44
Maintaining the Public Lists address book
Only the administrator can change information in the Public Lists
address book.
To add a list to the Public Lists address book
1
Press SETUP (ALT+F4), then LISTS (F3).
2
Select Public E-mail Lists.
3
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
Type the name for the distribution list.
5
Press ENTER.
6
Press OK (F1) to add the new list.
7
Type an address to add to the list and press ENTER.
8
Edit the information for the address and click SAVE (F1).
9
Repeat steps 7 and 8 for each address to add to the list.
To delete a list from the Public Lists address book
1
Press SETUP (ALT+F4), then LISTS (F3).
2
Select Public E-mail Lists.
3
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
Type a list name or choose the distribution list name from the list.
5
Press DELETE (F3).
6
Press OK (F1) to confirm.
Working with address books
To add addresses to a distribution list
1
Press SETUP (ALT+F4), then LISTS (F3).
2
Select Public E-mail Lists.
3
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
Select the distribution list you want to edit.
5
Press OK to modify the list.
6
Type an address to add to the list and press ENTER.
7
Edit the information for the address and click SAVE (F1).
8
Repeat steps 6 and 7 for each address to add to the list.
To delete addresses from a distribution list
1
Press SETUP (ALT+F4), then LISTS (F3).
2
Select Public E-mail Lists.
3
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
Select the distribution list you want to edit.
5
Press OK (F1) to modify the list.
6
Select the addresses.
7
Press DELETE (F3).
8
Press OK (F1) to confirm the deletion.
45
46
Maintaining the Public E-mail address book
Only the administrator can change information in the Public E-mail
address book.
To add an address to the Public E-mail address book
1
Press SETUP (ALT+F4), then LISTS (F3).
2
Select Public E-mail Addresses.
3
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK (F1).
4
Add an address by doing one of the following:
●
●
Type a name for this entry in the Name field and press ADD
(F1).
If the digital sender is set to work with an LDAP server, begin
typing the first letters of an entry and press SEARCH (F2). Use
the and keys to select an entry and press OK (F1).
5
Change the name and e-mail information for this entry as
necessary. Use TAB to move between fields.
6
Press SAVE (F1).
7
Repeat steps 4 through 6 for each address you want to add.
8
When finished, click SAVE (F1).
To delete an address from the Public E-mail address
book
CAUTION
1
Press SETUP (ALT+F4), then LISTS (F3).
2
Select Public E-mail Addresses.
3
If an administrator password is required, the HP Digital Sender
8100C Administrator’s Password dialog box appears. Type the
password and press OK.
4
Type a display name or choose the address from the list using
the arrow keys.
5
Press DELETE (F3).
6
Press OK (F1) to confirm.
Deleting an address from the public e-mail address book also deletes
that address from all public and personal distribution lists.
Changing the contrast level of the LCD
Maintaining user lists and addresses
To add, modify, or delete the addresses and lists for a particular
registered user, follow the procedures in “Maintaining the Public
E-mail address book” on page 46 and “Maintaining the Public Lists
address book” on page 44 with the following provisions:
●
●
Select User’s E-mail Lists or User’s E-mail Addresses from LISTS.
Between steps 3 and 4, enter the user name.
Maintaining fax lists and numbers
Users and the administrator have access to fax lists and numbers. To
add, modify, or delete fax lists and numbers, follow the procedures in
the user guide with the following provisions:
●
Press SETUP (ALT+F4), then LISTS (F3) to access the fax lists and
fax numbers.
●
The digital sender will not ask for a user name.
Changing the contrast level of the LCD
Use this procedure to change the contrast of the display on the
control panel. You might want to do this, for example, to adjust for
lighting conditions in your office.
To change contrast level
You can change the contrast level at any time. The digital sender
does not need to be idle.
At the control panel, press the following while at the main menu or
during login:
SHIFT+ALT+
SHIFT+ALT+
(decreases)
(increases)
47
48
Upgrading the digital sender firmware
If you register with the digital sender website (http://
www.digitalsender.hp.com), you will be notified by e-mail when a
firmware upgrade is available for the digital sender.
Notes about the procedure:
●
When you upgrade the digital sender firmware, you replace the
existing firmware image with one or more new files.
●
The digital sender is locked from use until the upgrade has
finished.
●
This procedure causes the digital sender to shut down and
restart.
●
●
The upgrade interrupts any job in progress.
If the digital sender detects a problem with the new firmware
version, it automatically reverts to the old version.
●
The upgrade takes from 1 to 5 minutes.
To upgrade the digital sender firmware
1
Download the firmware upgrade file from the digital sender
website (http://www.digitalsender.hp.com) to a computer
which shares the network with the digital sender.
2
Follow the instructions on the website for upgrading the firmware
image.
At the end of the procedure, you are notified of the upgrade’s success
or failure.
Backing up and restoring the digital sender
Backing up and restoring the digital sender
The Backup and Restore utilities save and recover the configuration
of all personal and public address books, and the configuration of the
digital sender. These utilities are stored in the \Utility folder on the
product CD and must be installed on a computer on the same
network as the digital sender.
To install the Backup and Restore utilities
Note
1
On the product CD, browse to the Utilities folder.
2
Review the Readme.txt file
3
Run Install.bat. The utilities are installed to C:\HP 8100C\Utility.
Backup and Restore are command line programs which can be run
from a .bat or .cmd file.
Backing up the digital sender
Use this procedure:
●
After configuring the digital sender, creating users, and
configuring public and personal address books
●
Periodically to ensure recoverability of the digital sender to a
desired state
●
Before performing firmware upgrades
Backup saves the configuration of the digital sender to a .tgz file on
your hard drive.
To back up the digital sender
Note
1
Make sure the computer you are using has the Backup and
Restore utilities installed.
2
At a command line, run Backup using the following syntax:
backup.exe/dir:Backup Directory/d:Digital Sender
/p:Administrator Password/l/tr
Example: backup.exe /dir:c:\data /d:xxx.xxx.xxx.xxx /p:password /l /tr
49
50
Restoring the digital sender
Use this procedure:
Note
●
After initializing the address books
●
After performing a Restore to factory defaults
●
When instructed to do so by HP Customer Support
This procedure will erase any changes made to the address books and
configurations since a backup image was created.
To restore the digital sender
Note
1
Make sure the computer you are using has the Backup and
Restore utilities installed.
2
At a command line, run Restore using the following syntax:
restore.exe/f:Restore File/d:Digital Sender
/p:Administrator Password/l/tr
Example: restore.exe /f:c:\data\data.tgz /d:xxx.xxx.xxx.xxx /
p:password /l /tr
Backup and Restore codes
Source
Description
/dir
Directory must be in a volume supporting long file names.
/d
Digital sender network name or IP address.
/p
Digital sender administrator password.
/l
Log results in log file (backup.log or restore.log).
/tr
Log low level activity in trace file (backup.trc or restore.trc).
/f
Restore file, generated by previous backup.
Cleaning the digital sender
Cleaning the digital sender
Digital Sender glass
When to clean:
●
●
as necessary
when vertical streaks appear on electronic forms of sent
documents
To clean the glass
Clean the glass surface gently using a soft cloth. Do not press hard
on the glass surface (you could break the glass). You may dampen
the cloth with water, isopropyl alcohol, or window cleaner, if
necessary.
CAUTION
Do not use other cleaning fluids. They may damage the digital sender.
Never spray cleaning fluid directly on the digital sender glass.
51
52
ADF
When to clean:
1
2
4
5
●
if paper documents in good condition begin to mis-feed
●
when vertical streaks appear on electronic forms of sent
documents
To clean the ADF
1
Raise the control panel access
hatch.
2
Wipe the rollers and separation pad
with a soft, clean, lint-free cloth. You
may dampen the cloth with isopropyl
alcohol, if necessary.
3
Close the access hatch. Be sure it
snaps down on both sides.
4
Raise the input tray.
5
Wipe the top of the ADF window (the
clear plastic window) and rollers with
a soft, clean, lint-free cloth. You may
dampen the cloth with water,
isopropyl alcohol, or window
cleaner, if necessary.
Cleaning the digital sender
6
1
6
Check the flat gray bar above the
ADF window. The bar should have
no black or other markings. If
necessary, clean the flat gray bar.
7
Raise the output tray.
8
Wipe the bottom of the ADF window
(the clear plastic window) with a soft,
clean, lint-free cloth. You may
dampen the cloth with water,
isopropyl alcohol, or window
cleaner, if necessary.
9
To eliminate vertical streaks, clean
the flatbed glass, especially near the
top of the glass.
7
8
9
CAUTION
Do not use other cleaning fluids. They
may damage the ADF window. Never
spray cleaning fluid directly on the ADF.
53
54
Sources for information about problems
4
Troubleshooting
Sources for information about problems
Sources for information about problems
Source
Description
Control panel
messages
Messages on the control panel display when there are
problems. See “Control panel messages” on page 56 for a list
of messages and recommended actions.
Job(s) state
This screen reveals the status of the last five jobs processed
by the digital sender. See “Job(s) state” on page 32 for details.
Revision page
The Revision page that you can display at the control panel is
an important troubleshooting tool. Ability to display the page
indicates that the digital sender is operating correctly.
Information on the page reveals the status of your network and
the network interface card. The page is also your reference for
information about firmware versions and product numbers
(sometimes needed when you contact HP customer support).
See “Revision page” on page 33 for details.
55
56
Troubleshooting the digital sender
General digital sender troubleshooting
Use the table in the user guide to solve common problems
encountered while using the digital sender. Contact HP customer
support (see page 67) if the actions suggested there do not resolve
the problem.
Control panel messages
The following table lists the messages the control panel might display
which may require the administrator’s attention. The table also lists
the cause of the message, and recommended actions. See the user
guide for other control panel messages.
Note
The messages are listed in alphabetical order. Messages that report
normal status are not included.
Control panel messages
Message
Description
Actions
AB Error codes.
An internal problem in
accessing address books
has occurred.
● Turn the digital sender off and then back
on.
● Perform a database check (see
“Checking the address book database” on
page 38).
● If the problem persists, note the error
codes and contact HP customer support.
The default “From” e-mail
address is not set. Cannot
send e-mail messages if
“From” field is not provided
either at control panel or in
registered user profile.
A default FROM e-mail
address is missing from the
configuration.
The DNS configuration is
inconsistent. Please check.
There is a problem with the ● Using the Network configuration menu,
make sure that you have correctly
DNS (Domain Name System)
configuration.
configured a DNS server and default
domain.
● Try reentering the information in the
configuration menu.
● If the problem persists, contact
HP customer support.
● Use the E-mail configuration menu to
configure the default FROM e-mail
address.
● If the problem persists, contact HP
customer support.
Troubleshooting the digital sender
Control panel messages (continued)
Message
Description
Actions
The e-mail configuration is
inconsistent. Please check.
There is a problem with the
e-mail configuration.
● Using the E-mail configuration menu,
The e-mail function isn’t
configured. Please contact
the administrator or refer to
the documentation.
There is a problem with the
e-mail configuration.
● See “Configure e-mail parameters” on
E-mail server not available.
Contact the administrator.
● Turn the digital sender off and then on
You selected the e-mail
function, but the e-mail
again.
server is turned off or cannot ● Make sure all cabling is securely
be reached.
connected.
● Make sure the e-mail server is running
and can be reached from the portion of
the network on which the digital sender is
installed.
● Make sure the network interface card is
communicating with the network. To do
this, verify that the TCP/IP status
parameter on the Revision page reads
READY, and then try to reach the digital
sender using a network command such
as ping.
Errors were found when
checking the address book.
Initialize address book?
An internal check of the
address book database
found significant problems.
The I-fax configuration is
inconsistent. Please check.
There is a problem with the I- ● Using the I-fax configuration menu, make
fax configuration.
sure that you have correctly configured
the I-fax domain, fax account e-mail
address, fax prefix and/or fax postage.
● Try reentering the information in the
Network configuration menu.
● Turn the digital sender off and then back
on.
● If the problem persists, contact
HP customer support.
The i-fax function isn’t
configured. Please contact
the administrator or refer to
the documentation.
There is a problem with the i- ● See “Configure I-fax parameters” on
fax configuration.
page 21.
Internal error. codes
Digital Sender halted.
Internal problem.
make sure that you have correctly
configured the e-mail server address and
e-mail default FROM address.
● Try reentering the information in the
Network configuration menu.
● Turn the digital sender off and then back
on.
● If the problem persists, contact
HP customer support.
page 20.
● Reset address books by answering “Yes”
to the control panel question. Wait for the
reset to complete and then restore a
backup copy of the address book.
● See the internal error table starting on
page 61.
57
58
Control panel messages (continued)
Message
Description
Actions
Invalid credentials. Check
account name and
password.
● Use the E-mail configuration menu at the
The account name and
password that have been
control panel to change the account name
configured for authenticating
and password.
LDAP searches are invalid.
Invalid password. Press any
key to retry.
The digital sender did not
recognize the password you
entered.
● Press any key and then retype the
password. The password is casesensitive, so make sure you type the right
combination of uppercase and lowercase
letters.
● If the problem persists see “Erasing
administrator password” on page 30.
JetDirect not responding.
The firmware version of the
Please check the card or the HP JetDirect print server
firmware version.
(interface card) installed in
the digital sender is not
compatible with the product.
● Contact HP customer support.
The LDAP configuration is
inconsistent. Please check.
There is a problem with the
LDAP configuration.
● Using the E-mail configuration menu, make
LDAP protocol error.
The LDAP search could not
complete because of a
problem with a network
connection or LDAP server.
● Turn the digital sender off and then back
sure that you have correctly configured
the LDAP server.
● Try reentering the information in the E-mail
configuration menu.
● Turn the digital sender off and then back
on.
● If the problem persists, contact
HP customer support.
on.
● Check that the other functions of the
digital sender are working.
● Make sure the LDAP server is functioning
properly.
● If the problem persists, contact
HP customer support.
Troubleshooting the digital sender
Control panel messages (continued)
Message
Description
Actions
● Try again later.
The LDAP server is currently There is a problem with
unreachable. Contact the
either the LDAP server or the ● Check that all cabling is securely
administrator.
network.
connected.
● Using the Network and E-mail configuration
menus, make sure you have correctly
configured all TCP/IP addresses, the
LDAP server name, and (optionally) the
LDAP port number.
● If you use symbolic names, make sure
you have correctly configured a DNS or
WINS server in the Network configuration
menu.
● Check that the network is working
correctly using a network command such
as ping.
● Check with the LDAP server administrator
to make sure the LDAP server is running.
● Check that the network is properly
configured.
● If the problem persists, contact
HP customer support.
Network error codes.
There is a problem with the
network interface card.
● Turn the digital sender off and then back
on.
● Check the TCP/IP status parameter on
the Revision page. If it displays READY,
try reaching the digital sender using a
network command such as ping. If it
displays ERROR, note the codes and
contact HP customer support.
No matches found.
There is no entry in the LDAP ● Check the accuracy of your search string
directory that matches your
and search criteria.
search string and search
criteria.
Object not found. Check your Either the search root or the ● Use the E-mail configuration menu at the
control panel to correct the search root or
configuration.
name/password combination
name/password combination.
for authenticating searches in
the LDAP server is incorrect.
Partial results. Check your
configuration.
The search root for searches ● Use the E-mail configuration menu at the
in the LDAP server is
control panel to correct the search root.
incorrect.
Passwords do not match.
Press any key to retry.
During the procedure to
change password, the
confirming password that
was entered did not match
the first password.
● Try again.
59
60
Control panel messages (continued)
Message
Description
Search error.
● Try the search again.
An unexpected problem
occurred in the LDAP search ● Turn the digital sender off and then back
(for example, memory
on.
shortage, or problem with the ● If the problem persists, contact
network link or LDAP server).
HP customer support.
Sorry, you have typed an
incorrect password. Please
retype your password.
The digital sender did not
recognize the password you
typed.
● Press any key to clear the message, and
This operation can require
several minutes. Do you
really want to proceed?
You are being asked to
confirm that you want to
check the address book
database.
● Press OK to continue with the database
This user is not registered.
Please add them.
The user needs a user
profile.
● See “Creating and maintaining user
This will clear the
configuration and all the
destinations. Do you really
want to proceed?
● Press OK to continue with the reset or
You are being asked to
confirm that you want to reset
press CANCEL to cancel.
the digital sender to the
factory defaults.
This will clear your changes. You are being asked to
Do you really want to
confirm that you want to
proceed?
discard all changes that you
have made in the
configuration menu.
Actions
then retype the password. Passwords are
case-sensitive, so make sure you enter
the correct combination of lowercase and
uppercase letters.
● Check the user profile for the password.
check or press CANCEL to cancel. If you
continue, the digital sender shuts down
and restarts.
profiles” on page 41.
● Press OK to discard your changes; this
takes you out of the configuration menu.
Press CANCEL to return to the
configuration menu, where you can use
SAVE to save the changes before exiting.
The user name you typed
was not found. Contact the
administrator.
● Make sure the name is correct and try
The digital sender did not
recognize the user name you
again.
entered.
The WINS configuration is
inconsistent. Please check.
There is a problem with the
WINS (Windows Internet
Naming Service)
configuration.
You do not have sufficient
access rights.
● Try reentering the information in the
Network configuration menu.
● If the problem persists, contact
HP customer support.
● Use the E-mail configuration menu at the
The account name used to
authenticate searches with
control panel to change the account name
LDAP server has insufficient
and password.
rights to access the
information.
Allow user self-registration in the
● The administrator must add the user. See
You need to become a
General configuration menu is
registered user to use this
“Creating and maintaining user profiles”
on page 41.
digital sender. Please contact disabled.
● Enable Allow user self-registration.
your admin.
Troubleshooting the digital sender
Internal error message descriptions and actions
Code
Description
Actions
NOTE
Every internal error message has a code associated with it. Use the code to locate the
description and action.
5,xxxxx
Internal software or hardware
problem.
● Turn the digital sender off and then back on.
● Verify control panel access hatch is snapped into
place.
● Verify all cables are seated securely.
● If the problem persists, note the code and contact
HP customer support.
7,xxxxx
Internal failure.
● Turn the digital sender off and then back on.
● Reconfigure all network parameters.
● If the problem persists, note the code and contact
HP customer support.
10,0
Failure initializing address books.
● Turn the digital sender off and then back on.
● Check the address book database (see “Checking
the address book database” on page 38).
● Clear the address book.
● Reset the digital sender to factory defaults (see
“Resetting to factory defaults” on page 37).
NOTE: This also erases the administrator password,
all TCP/IP configuration, and all public and personal
address books.
● If the problem persists, note the code and contact
HP customer support.
61
62
Troubleshooting network problems
Network interface card troubleshooting
Several parameters on the Revision page provide helpful information
about the print server. In particular, the TCP/IP status parameter
indicates whether the print server is actively connected to the network
or whether an error condition exists.
See “Revision page” on page 33 for a description of all parameters
and for steps on how to access the Revision page.
If the digital sender fails to connect to the network, verify the following
information is correctly entered in the Network configuration menu.
●
IP address
●
IP subnet mask
●
IP gateway
Refer to http://www.digitalsender.hp.com for advanced network
troubleshooting guides.
Hewlett-Packard limited warranty statement
5
Warranty and support
information
Hewlett-Packard limited warranty
statement
HP PRODUCT
HP Digital Sender 8100C
DURATION OF WARRANTY
One year
1
HP warrants HP hardware, accessories, and supplies against
defects in materials and workmanship for the period specified
above. If HP receives notice of such defects during the warranty
period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement parts may be either
new or like-new.
2
HP warrants that HP software will not fail to execute its
programming instructions, for the period specified above, due to
defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty
period, HP will replace software media which does not execute its
programming instructions due to such defects.
3
HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
customer will be entitled to a refund of the purchase price upon
prompt return of the product.
4
HP products may contain remanufactured parts equivalent to new
in performance or may have been subject to incidental use.
5
The warranty period begins on the date of the delivery or on the
date of installation if installed by HP. If customer schedules or
delays HP installation more than 30 days after delivery, warranty
begins on the 31st day from delivery.
63
64
6
Note
Warranty does not apply to defects resulting from improper or
inadequate maintenance or calibration, software, interfacing,
parts or supplies not supplied by HP, unauthorized modification
or misuse, operation outside of the published environmental
specifications for the product, or improper site preparation or
maintenance.
Operation of the digital sender beyond the limit of its nominal duty cycle
(scanning greater than the equivalent of 3300 pages per month) shall
be deemed digital sender abuse and all repairs thereafter are to be
billed on a time-and-materials basis.
7
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE
WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED
OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE
IMPLIED WARRANTIES OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
8
HP will be liable for damage to tangible property per incident up
to the greater of $300,000 or the actual amount paid for the
product that is the subject of the claim, and for damages for
bodily injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been
directly caused by a defective HP product.
9
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE.
10 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO
YOU.
Hewlett-Packard Year 2000 warranty
Hewlett-Packard Year 2000 warranty
Subject to all of the terms and limitations of the HP Limited Warranty
Statement provided with this HP Product, HP warrants that this HP
product will be able to accurately process date data (including, but not
limited to, calculating, comparing, and sequencing) from, into, and
between the 20th and 21st centuries, and the year 1999 and 2000,
including leap year calculations, when used in accordance with the
Product documentation provided by HP (including any instructions for
installing patches or upgrades), provided that all other products (e.g.,
hardware, software, firmware) used in combination with such HP
product(s) properly exchange date data. The duration of the Year
2000 warranty extends through January 31, 2001.
65
66
Replacement parts and accessories
You can obtain replacement parts for your HP Digital Sender 8100C
by contacting your sales representative or your Hewlett-Packard
dealer.
Replacement parts and accessories
Item
Part or
product number
Documentation CD-ROM (full set)
C7707-60009
Welcome Poster
C7707-90004
Welcome Poster (Eastern Europe)
C7707-90015
ADF window
C5195-16511
Bumper foot
C4557-40118
Control panel clip
C7707-40005
HP customer support options worldwide
HP customer support options worldwide
You can call HP for support using the table below. For all other
support information, such as obtaining printer drivers or help using an
online server, see “HP support” on page 69.
Customer Support and Product Repair Assistance for the U.S. and Canada
(See the administrator guide for additional product repair information.)
Call (1) (208) 323-2551 in the U.S. Monday through Friday from 6 am to 6 pm (Mountain Time) free of
charge for 90 days. The 90-day period begins with the first support call, and it must be within the one-year
hardware warranty period. However, your standard long-distance phone charges still apply. Have your
product nearby and your serial number ready when calling.
After your free telephone-support period has expired, fee-based telephone assistance is available to
answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call
1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 6 am
to 6 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject
to change.
European Customer Support Center Language
and In-Country Options Available
Open Monday through Friday 8:30–18:00 CET (unless otherwise noted)
HP provides a free telephone support service for 90 days, beginning with the first support call, but it must
be within the one-year warranty period. By calling a telephone number listed below, you will be connected
to a responsive team waiting to help you. If you require support after your 90-day free phone support has
expired, you can receive support for a fee through the same telephone number. The fee is charged on a
per-incident basis. When calling HP, have the following information ready: product name and serial
number, date of purchase, and description of the problem.
English
Czech
Danish
Dutch
Finnish
French
German
Greek
Ireland: +353 (0)1 662 5525
U.K.: +44 (171) 512-5202
International: +44 (0)171 512 52 02
+42 (0)2 6130 7310
(08:00-18:00 Monday-Thursday;
08:00-16:30 Friday)
(45) 3929-4099
Belgium: +32 (0)2 626 8806
Netherlands: +31 (0)20 606 8751
+358 (0)203 47 288
Belgium:+32 (0)2 626 8807
France: +33 (0)1 43 62 34 34
Germany: +49 (0)180 52 58 143
(24PF/min)
Austria: +43 (0)7114 201080
+30 (0)1 689 64 11
(09:00-17:00 CET)
Hebrew
Hungarian
Italian
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Switzerland
Turkey
+972 (0)9 9524848 (09:00-18:00
CET Sunday-Thursday)
+36 (0)1 382 1111
Italy: +39 02 264 10350
+47 22 11 6299
+351 (0)1 3176333
Portugal: +7 095 797 3520
(09:00-18:00 CET)
+27 86 000 1030
(08:00-17:00 CET)
Spain: +46 (0)8 619 2170
+41 (0)848 80 11 11
+90 212 224 59 25
+44 (0)171 512 52 02
67
68
All other countries worldwide: Use the telephone number below for your country to
obtain support during the warranty period.
Argentina
Australia
Brazil
Canada
China
Chile
Hong Kong
India
Indonesia
Korea (Seoul)
Korea (outside Seoul)
(541) 778 8380
+61 3 8877-8000
(011) 829 6612
(1) (905) 206-4663
+86 (0)10 6564 5959
800 360 999
+85 (2) 2802 4098
+91 11 682-6035
+91 11 682-6069
+62 (21) 350 3408
+82 (2) 3270 0700
080 999-0700
Japan
Malaysia
Mexico
Middle East/Africa
New Zealand
Philippines
Singapore
South Africa
Taiwan
Thailand
Venezuela
Viet Nam
+81 3 3335-8333
+60 (3) 295 2566
01 800 472 6684
(41) (22) 780-7111
+64 (9) 356 6640
+63 (2) 867 3551
+65 272 5300
+34 902 321 123
+886 (2) 2717 0055
+66 (2) 661 4000
800 47 888
+84 (0) 8 823 4530
HP support
HP support
Online services: for 24-hour
access to information over your
modem, we suggest these
services:
World Wide Web URL - Firmware upgrades, printer drivers,
updated HP printer software, plus product and support information
may be obtained from the following URLs:
for HP Digital Sender 8100C http://www.digitalsender.hp.com
in the U.S.
http://www.hp.com
in Europe
http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Japan
ftp://www.jpn.hp.com/drivers
in Korea
http://www.hp.co.kr
in Taiwan
http://www.hp.com.tw
or the local driver website http://www.dds.com.tw
America Online - America Online/Bertelsmann is available in the
U.S., France, Germany, and U.K. - Printer drivers, updated HP
printer software, and support documentation to help answer your
questions about HP products are available. Use Keyword HP to start
your tour or call 1-800-827-6364 preferred customer # 1118 to
subscribe. In Europe, call the appropriate number below:
Austria
022 58 58 485
France
+353 1 704 90 00
Germany
0180 531 31 64 (24PF/min)
Switzerland
0848 80 10 11
United Kingdom
0800 279 1234
Obtaining software
utilities and electronic
Information:
See “HP customer support options worldwide” on page 67.
HP direct ordering for
accessories or supplies:
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP Support Assistant
CD-ROM:
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service call 1-800-457-1762
in the U.S. or Canada;
+31 555 384279 in Europe (0800 960 274 in the U.K.);
(65) 740-4477 in the Asia/Pacific region; and 1-801-431-1587 in Latin
America.
HP Service Information:
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada).
HP Service Agreements:
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service: 1-800-446-0522.
Locating HP Resellers
Hewlett-Packard appliances, peripherals, personal computers,
supplies, and accessories are available at HP authorized resellers
worldwide. To find the one nearest to you, contact:
United States:
1-877-DSENDER (373-6337)
Canada:
1-800-387-3867
Europe:
http://www.hp.com and select Assistance and
Other Countries
69
70
Equipment specifications
A
Specifications
Equipment specifications
Feature
Description
Product type
● Flatbed and sheetfed
Scanning element
● Charged-coupled device
Light source
● Cold Cathode Fluorescent Lamp (CCFL)
Interface
● Ethernet 10BaseT
Optical resolution
● 600 dpi (dots per inch)
Maximum scanning speed
● B/W sending quality: 4 pages per minute
● Color sending quality: 3 pages per minute
● Photo sending quality: 3.5 pages per minute
Image processing
●
●
●
●
Compression
● Software: HP Smart Compression Imaging
Black-and-white documents
Color documents
Color and black-and-white documents
High-resolution color and black-and-white
photographs (print only)
Technology utilizing CCIP, G4, and optimized
JPEG compression
AC line voltage
● 100 to 240 Vac, 50 to 60 Hz
Power consumption
● 30 W idle
● 38 W operating
Noise pressure levels
● 56 dB when operating the flatbed
● 68 dB when operating the ADF
Weight
● 10.9 kg (24.0 lb)
Duty cycle
● 3,300 pages per month
Control panel display
● 240-by-64 pixels graphic LCD
● Blue dots on silver-gray background
71
72
Feature
Description
Keypad
●
●
●
●
Scan engine
● Full-color and grayscale ADF (automatic
40-key alphabetic keypad
12-key numeric keypad
Help key
Simplex/duplex key for single-sided or doublesided scanning
● Green “go” button and red “stop” button
● 4 context-sensitive function keys
document feeder) and flatbed scans
● Image calibration
● Color and tonal adjustment
● Data scaling and enhancement
Automatic document feeder
(ADF)
●
●
●
●
●
25-page capacity
High feeding accuracy and reliability
Variety of paper sizes and weights
Correct order output
Automatic start and stop at any speed
Environmental ranges
Environmental ranges
Temperature
Operating
10 to 35° C (50 to 95° F)
Storage
-40 to 60° C (-40 to 140° F)
Humidity
CAUTION
Operating
10 to 80% noncondensing (10 to 35° C)
Storage
0 to 90%
The operating environment should be stable, with no abrupt changes
in temperature or humidity, or your digital sender might be damaged.
If you move the digital sender from a cold to a warm environment, wait
about two hours before using it.
73
74
Supported capabilities
Operating capabilities
Description
Maximum
Multiple selections at control panel (combination of
each individual e-mail address and each
distribution list)
128
Destinations for an e-mail message (combination
of all individual e-mail addresses and all addresses
in selected distribution lists)
1,024
Destinations for a fax transmission
1,024
Characters in a telephone number
80
Memory capabilities
Description
Users
Public e-mail addresses
Fax numbers
Maximum
4,096
200,000
2,048
Size of public e-mail distribution lists
512
Number of public e-mail distribution lists
512
Size of fax distribution list
512
Number of fax distribution lists
512
Public HP JetSend-enabled printers
64
Size of personal e-mail address book
256
Number of personal distribution lists
100
Length of user’s name
31
Length of display name
31
Length of user’s password
15
Length of distribution list name
31
Length of fax number
79
Length of e-mail address
255
Declarations of Conformity
Declarations of Conformity
EU Declaration of Conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address: Greeley Hardcopy Division
700 71st Avenue
Greeley, Colorado 80634
USA
Declares that the product
Product Name:
Model Numbers:
Product Options:
HP Digital Sender 8100C
C7707 (may contain suffix)
C7707
Conforms to the following specifications:
SAFETY
IEC 950:1991+A1:1992+A2:1993+A3:1995+A4:1996
EN 60950:1992 +A1:1992+A2:1993+A3:1995+A4:1997+A11:1997
EN 60825-1:1994 Class 1
EMC
CISPR 22:1993+A1+A2, Class B/ EN 55022:1994+A1+A2, Class B
IEC 1000-3-2:1995 / EN 61000-3-2:1995
IEC 1000-3-3:1994 / EN 61000-3-3:1995
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992
± 4 KV CD; ± 8 KV AD
IEC 801-3:1984 / prEN 55024-3:1991
3 V/m
IEC 801-4:1988 / prEN 55024-4:1992
± 1.0 KV power lines
Supplementary information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and
the EMC Directive 89/336/EEC and carries the CE-marking accordingly.
LEDs in this product are Class 1 in accordance to EN60825-1.
Greeley, Colorado, USA, December 1999
__________________________________
Jodi Schilling - Quality Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department
ZQ/Standards Europe, Herrenberger Straße 130, D-71034 Böblingen (Fax: +49-7031-14-3143)
75
76
FCC Declaration of Conformity
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address: Greeley Hardcopy Division
700 71st Avenue
Greeley, Colorado 80634
USA
Contact Person:
Telephone:
Product Name:
Model Numbers:
Product Options:
GHC Regulatory Manager
970-350-5600
HP Digital Sender 8100C
C7707 (may contain suffix)
C7707
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any interference received, including
interference that may cause undesired operation. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
Connect equipment into an outlet on a circuit different from that to which the receiver is located.
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the digital sender that are not expressly approved by Hewlett-Packard
could void the user’s authority to operate this equipment. Only use the cables, connectors, power cords
and accessories supplied with this equipment or expressly approved by Hewlett-Packard.
●
●
Test report on file:
Date:
C7707-1
December, 1999
German noise declaration
German noise declaration
Geräuschemission
LpS <70 dB
am Arbeitsplatz
normaler Betrieb
nach DIN 45635 T. 19
Die Daten sind die Ergebnisse von Typprüfungen.
77
78
79
Index
Symbols
.tif format files 9
/d code 50
/dir code 50
/f code 50
/l code 50
/p code 50
/tr code 50
Numbers
2000 warranty 65
A
A4-sized paper 7
AB Error message 56
AC line voltage 71
access rights,insufficient 61
accessories and supplies
ordering 66
warranty 63
accounts,invalid credentials 58
acoustic emissions 71
Acrobat Reader,website 9
activity information 32
adding
addresses to distribution list 45
addresses to public e-mail book 46
HP JetSend devices 23
lists to address book 44
user profiles 41
address books
adding lists 44
adding to public e-mail 46
checking 38
clearing database 39, 43
control panel error messages 56
deleting lists from 44
descriptions 43
error messages 56
errors 57
failure to initialize 61
internal errors 61
maintaining 44
Address Caching Enabled setting 26
addresses
adding to distribution list 45
deleting from distribution list 45
ADF (automatic document feeder)
cable 14
cleaning 52
connector socket 14
illustration 13
maximum pages 7
paper sizes supported 7
specifications 72
adjusting
contrast for scanning 40
contrast of display 47
administrator
activities 25
changing password for 30
description 11
erasing password for 30
tools 36
Administrator E-mail parameter 26
Administrator Full Name parameter 26
administrator guide,part numbers 66
Administrator Password parameter 26
Adobe Acrobat Reader,website 9
agreements,service 69
Allow Guest Login parameter 26
America Online support service 69
AOL support service 69
assigning IP address
default timeout 17
manually 27
authorized dealers 69
Auto BCC Function Enabled parameter 28
automatic document feeder (ADF). See ADF
(automatic document feeder)
B
B/W contrast,changing 40
B/W Document,sending quality 8
backing up
address books 49
codes 50
device configuration 49
backup utility 49
Bad packets parameter 34
Boot Block Ver. parameter 35
BOOTP,using to assign IP address 17
Box Version # parameter 34
80
Index
C
capacity of ADF 7
cards,connector to network interface 14
changing
administrator password 30
contrast 40
user profiles 41
characters,maximum number of 74
checking the address book database 38
checklist for configuration 17
cleaning
ADF 52
device 51
scanner glass 51
clearing,address book database 39
codes
for backing up and restoring 50
internal messages 61
Collisions parameter 34
Color Document,sending quality 8
color,sending 8
Color-B/W Photo sending quality 8
components
hardware 12
software 24
compression features 71
configuration
checklist 17
extended and optional 16
minimum 16
parameters in configuration menu 26
preparing for 17
resetting to factory defaults 37
using the control panel 22
configuration menu,parameters 26
configuring
e-mail 16
e-mail parameters at control panel 20
extended parameters 22
HP JetSend devices 23
I-fax 16
I-fax parameters at control panel 21
optional parameters 22
conformity, declaration of 75
connector socket 14
connectors
control panel cable 14
control panel socket 14
illustration 14
power socket 14
print server 14
consumption, power 71
contrast
changing 40
changing display 47
control panel
assigning IP address from 17
changing contrast 47
configuring device 22
configuring e-mail parameters 20
configuring I-fax parameters 21
connector cable 14
illustration 12
maximum number of selections 74
messages 56
socket connector 14
specifications 71
controlling access to device 31
convenience copying
description 10
maximum number of printers 74
copies,e-mail messages 36
copying,convenience 10
creating,user profiles 41
customer support options worldwide 67
cycle, duty 71
D
database of address books
checking 38
clearing 39
errors 57
date
firmware 34
setting for digital sender 26
Date parameter 26
dealers, authorized 69
declaration of conformity 75
decreasing,contrast 40
defaults
FROM field in e-mail messages 28
image quality for e-mail messages 28
IP address timeout 17
resetting to factory 37
SUBJECT field in e-mail messages 28
defects
product 63
software 64
deleting
addresses from public e-mail address book 46
lists from address book 44
delivery,notification of e-mail 36
description,security 11
destinations
fax 10
from digital sender 9
DHCP,using to assign IP address 17
diagnostics,administrator tools 36
displaying,revision page 33
81
Index
distribution lists
adding addresses 45
deleting addresses 45
maintaining 44
maximum number of destinations 74
distribution services 9
DNS (Domain Name System)
configuration problem 56
support 9
DNS Domain parameter 27
DNS Server Address parameter 27
document input tray 12
document lever 12
document output tray 12
documentation,part numbers 66
documents,sending color 8
dots per inch (dpi), resolution 71
dpi (dots per inch), resolution 71
drivers, printer 69
duty cycle 71
E
e-mail
address book description 43
configuration 16
configuring parameters at control panel 20
copies of messages 36
dependencies 6
invalid credentials 58
maximum number of destinations 74
not configured 57
notification of delivery 36
e-mail addresses
adding to public e-mail address book 46
deleting from public e-mail address book 46
maximum number 74
E-mail Default From parameter 28
E-mail Default Subject parameter 28
E-mail File Format parameter 28
E-mail File Selection parameter 29
E-mail Language parameter 29
E-mail Quality parameter 28
E-mail Server Addr. parameter 28
e-mail server unavailable 57
e-mail service
configuration problem 57
description 9
Engine FW Ver. parameter 35
environmental specifications 73
equipment
components 12
specifications 71
erasing,administrator password 30
Error status 34
errors,in address book 57
ESMTP Function Enabled parameter 29
ESMTP support 9
Ethernet interface 71
extended configuration 16
extended parameters,configuring 22
Extended SMTP support 9
F
factory defaults, resetting to 37
Fax # Prefix setting 29
Fax Account E-mail parameter 29
Fax File Format parameter 29
Fax numbers,maximum number of addresses 74
Fax Postage parameter 29
Fax Provider Domain parameter 29
fax service,description 10
fax,dependencies 6
faxing,maximum number destinations 74
features,compression 71
file formats
for e-mail 28
I-fax 29
firmware
print server version 34
scanner engine 35
upgrading device 48
version 34
Framing err. parameter 34
FROM field in e-mail messages 28
FW Date parameter 34
FW Ver parameter 34
G
G4 compression 71
Gateway Addr. status 34
gateway server,default 34
German noise declaration 77
glass
cleaning scanner 51
scanner 13
guest login 31
guest users,description 11
H
hardware
components 12
internal problems 61
repair assistance 67
specifications 71
warranty 63
HP authorized dealers 69
HP JetDirect Cfg. parameter 35
HP JetDirect FW Rev. parameter 34
HP JetDirect ID parameter 35
HP JetDirect Prd. # parameter 34
82
Index
HP JetDirect printer servers
connector to card 14
firmware version installed 34
ID 35
not responding 58
product number installed 34
timeout 35
troubleshooting 62
HP JetDirect Timeout parameter 35
HP JetSend,configuring devices 23
HP Smart Compression Imaging Technology 71
HP Support Assistant compact disc 69
HP Web JetAdmin 24
humidity, specifications 73
I
ID, HP JetDirect printer server 35
I-fax
configuration problem 57
configuring 16
configuring at control panel 21
dependencies 6
fax file format 29
not configured 58
support 10
image processing options 71
image quality,default for e-mail messages 28
image,compression 71
inconsistent
DNS configuration 56
e-mail configuration 57
incorrect passwords 60
increasing,contrast 40
initializing address books,failure to 61
Initializing TCP/IP status 34
installation,testing 24
installing,digital sender 15
insufficient access rights 61
interface cards,troubleshooting 62
interface type 71
internal errors 58
internal failure 61
internal problems 61
Internet fax. See I-fax
invalid credentials 58
invalid passwords 58
IP address
assigning manually 27
default timeout 17
on self-test page 34
IP Address parameter 27, 34
IP Configuration parameter 27
IP Gateway parameter 27
IP Subnet Mask parameter 27
J
Jet Direct. See HP JetDirect printer server
JetSend. See HP JetSend
job queue,status 32
Job State screen 32
jobs
description of status 32
finding status 32
JPEG compression 71
K
keypad,specifications 72
L
LAN hardware address 34
LAN interface 71
Language parameter 26
language support options 67
languages,manuals in other 66
Late collisions parameter 34
LCD,changing contrast level 47
LDAP (Lightweight Directory Access Protocol)
configuration problem 58
protocol error 58
server unavailable 59
support 5
LDAP Account Name parameter 29
LDAP Password parameter 29
LDAP Search Root parameter 29
LDAP Server Address parameter 28
LDAP Service Port parameter 29
Legal-sized paper 7
Letter-sized paper 7
levers
document 12
locking 14
light source for scanning 71
line voltage 71
locking lever 14
Log Server Addr. parameter 35
M
MAC address parameter 34
Mail Ping Frequency parameter 29
maintaining
device 51
user profiles 41
manuals
in other languages 66
part numbers 66
Max User Mail Size parameter 29
maximum paper size,in ADF 7
media. See index entry for specific type of media
memory,capabilities 74
83
Index
messages
control panel 56
internal error 61
network error 59
MIME support 9
minimum
configuration 16
paper size in ADF 7
modes,sending 8
modifying,user profiles 41
Multi-Boot Ver. parameter 35
N
network
collisions 34
connector to interface card 14
error codes 59
errors on job state screen 32
framing errors 34
operating systems supported 6
packets 34
problems connecting to 62
server type 6
supported protocols 6
troubleshooting interface card 62
no matches found message 59
noise
German declaration 77
levels 71
notification,e-mail delivery 36
numbers, product and part 66
NW Error status 32
O
object not found message 59
online support services 69
operating
humidity specification 73
temperature 73
operating systems,supported networks 6
optical resolution 71
optional configuration 16
optional parameters,configuring 22
overview,digital sender 5
P
packets, network 34
pages
capacity of ADF 7
displaying Revision 33
displaying Tasks 35
Revision 55
pages per minute,scanning speed 71
paper
maximum in ADF 7
sizes supported 7
specifications 7
weights supported 7
Paper Size parameter 26
parameters
configuration menu 26
configuring e-mail at control panel 20
configuring extended and optional 22
configuring I-fax 21
part numbers 66
partial results message 59
parts,of product 12
passwords
changing administrator 30
description 11
do not match 60
erasing administrator 30
incorrect 60
invalid 58
LDAP (control panel) 29
performance
paper handling 7
scanning speed 71
permissions,using device 31
Personal E-Mail address books
description 43
maximum destinations in a list 74
maximum number of addresses 74
maximum number of lists 74
photographs, sending 8
post-processing error status 32
power connector socket 14
power switch 14
power,consumption 71
PP Error status 32
ppm,scanning speed 71
print server,connector to card 14
printers
drivers 69
maximum number for convenience copying 74
sending to 10
printing,dependencies 6
Processing status 32
product version 34
profiles,creating and maintaining user 41
programs,installed for digital sender 24
84
Index
protocols
dependency on 6
supported 6
used for e-mail 9
Public E-Mail address book
adding addresses 46
deleting addresses 46
description 43
maintaining 46
maximum number of addresses 74
maximum number of lists 74
public lists
adding lists 44
deleting lists from 44
maintaining 44
Public Printers address book,maximum number of
printers 74
Q
quality
B/W Document 8
Color Document 8
Color-B/W Photo 8
quality modes 8
queue,jobs in 32
R
Reader,website 9
Ready status 34
receipts,e-mail delivery 36
Received pkts parameter 34
registered users
deleting 42
description 11
repair and replacement 63
repair assistance 67
replacement and repair 63
replacement parts 66
resetting,factory defaults 37
resolution,optical 71
restarting the digital sender 36
restore utility 49
restoring
address books 49
codes 50
device configuration 49
Revision page
displaying 33
troubleshooting with 55
Running Image # parameter 35
S
scanner
specifications 72
type of 71
scanner glass
cleaning 51
illustration 13
scanning
changing contrast 40
setting size of area 26
speed 71
scanning element 71
search error message 60
security
controlling access 31
description 11
sending modes 8
Sending status 32
sending,to e-mail 9
Sent status 32
servers
dependencies on 6
e-mail unavailable 57
LDAP unavailable 59
log 35
service agreements 69
service and support
language options 67
options worldwide 67
settings
Color Document 8
Color-B/W Photo 8
time on digital sender 26
setup,digital sender 15
shutting down the digital sender 36
sizes
setting for scanning area 26
supported paper 7
Smart Compression Imaging Technology 71
SMTP protocol,sending to e-mail 9
sockets
connectors 14
control panel cable 14
power connector 14
software
components 24
compression 71
internal problems 61
utilities 69
warranty 63
specifications
environmental 73
equipment 71
keypad 72
paper handling 7
speed,scanning 71
85
Index
starting the digital sender 36
status
device 32
job 32
stopping the digital sender 36
storage
humidity specification 73
temperature 73
SUBJECT field in e-mail messages 28
subnet mask
for IP address 27
on self-test page 34
parameter 34
supplies and accessories
ordering 66
warranty 63
support agreements 69
support and service
language options 67
options worldwide 67
Support Assistant compact disc 69
supported
.tif files 9
fax services 10
paper sizes 7
switches,power 14
T
Tasks page,displaying 35
TCP/IP
configuration 35
dependency on 6
status parameter 34
telephone numbers, maximum number of characters
74
temperature
operating 73
storage 73
testing,installation 24
Time parameter 26
timeout
default IP address 17
HP JetDirect printer server 35
Token Ring interface 71
tools
for administrator 36
troubleshooting 50, 55
Transm. pkts. parameter 34
transmission packets 34
trays
document input 12
document output 12
troubleshooting
administrator tools 36
cleaning device 51
DNS configuration 56
e-mail configuration 57
errors in address books 57
HP JetDirect printer servers 62
I-fax configuration 57
information on 55
internal errors 58, 61
LDAP configuration 58
network errors 59
network interface card 62
repair assistance 67
Revision page 55
sources for information 50
testing installation 24
tools 55
WINS configuration 61
types of users 11
U
upgrading,device firmware 48
user guide,part numbers 66
User Self-registration Enabled setting 26
user’s e-mail addresses
description 43
user’s e-mail lists,description 43
users
creating and maintaining profiles 41
deleting profiles 42
maximum number 74
name not found 60
not registered 60
types 11
utilities, software 69
V
versions
boot block 35
firmware 34
multi-boot program 35
print server firmware 34
product 34
scanner firmware 35
voltage, AC line 71
W
warranty
hardware 63
software 63
year 2000 65
watts consumed 71
Web JetAdmin. See HP Web JetAdmin
websites
Adobe Systems Incorporated 9
firmware upgrade 48
weight
digital sender 71
paper 7
86
Index
WINS (Windows Internet Naming
Service),configuration problem 61
WINS Server Address parameter 28
World Wide Web support service 69
worldwide, support options 67
WWW support service 69
Y
Y2K warranty 65
year 2000 warranty 65
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