HP 540 User's Manual

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HP 540 User's Manual | Manualzz

Model/Description

HP DeskJet 540 Printer

N o t e

2162607

The figure above shows the earlier version paper tray assembly. Later version HP DeskJet 540 printers have an envelope feed slot. See “Front View” for an HP DeskJet 540 printer with the envelope feed slot.

Printer Description

Model Number S t a t u s

C2162A Available

Description

HP’s affordable high-quality monochrome printer with optional color.

Front View

Front View of the HP DeskJet 540 printer

Access Door

Resume Button

Power Button

Print Cartridge Cradle

Card Guide

Paper Width Adjuster

Output Tray Assembly

IN Tray

Single Envelope Slot

Paper Length Adjuster

2184001B

Rear View

Rear View of the HP DeskJet 540 Printer

Power Module Socket

Interface Port

2162951

Ordering Printer Options

The HP DeskJet 540 printer is the same for all countries. The power module and the set of user’s documentation however, vary for the region’s needs.

Printer 1 and Power Module Numbers

Region or Country Printer Option Number

Arabic

Canada (French)

Czechoslovakia

Denmark

Europe

Finland

France

Germany

Greece

Hungary

Israel-English

Italy

Jordan, Lebanon, North

Africa

Latvia

Lithuania

Middle East-Arabic

Netherlands

Norway

Table continued on next page

C2162A ARG

C2162A ABC

C2162A AKB

C2162A ABY

C2162A ABB

C2162A ABX

C2162A ACS

C2162A ACT

C2162A AB7

C2162A AKC

C2162A AKJ

C2162A ARP

C2162A ARW

C2162A A2J

C2162A A2H

C2162A ARU

C2162A ACU

C2162A ABN

Power Module Number 2

9100-5124

9100-5124

9100-5132

9100-5132

9100-5126

9100-5132

9100-5132

9100-5132

9100-5132

9100-5132

9100-5132

9100-5132

9100-5132

9100-5132

9100-5132

9100-5131

9100-5132

9100-5132

Printer 1 and Power Module Numbers (cont.)

Region or Country Printer Option Number

Poland

Portugal

Russia-Cyrillic

Russia-English

South Africa

Spain

Sweden

Turkey

USA

C2162A AKD

C2162A AB9

C2162A ACB

C2162A AR3

C2162A ACQ

C2162A ABE

C2162A ABS

C2162A AB8

C2162A ABA

Power Module 2

9100-5132

9100-5132

9100-5132

9100-5132

9100-5128

9100-5126

9100-5132

9100-5132

9100-5124

User’s Documentation, Software and Language of Kits

Region o r

Country

U s e r ’ s

Documentation

K i t

Printer

S o f t w a r e

K i t

Language of

Documentation and

Printer Software Kits

Arabic

Australia

Canada (French)

Czechoslovakia

Denmark

Europe

Finland

France

Germany

Greece

Hungary

Israel-English

Italy

Jordan, Lebanon,

North Africa

Latvia

Table continued on next page

C2162-60202

C2162-60026

C2162-60032

C2162-60206

C2162-60204

C2162-60025

C2162-60206

C2162-60032

C2162-60208

C2162-60209

C2162-60210

C2162-60201

C2162-60211

C2162-60202

C2162-60201

C2162-60235

C2162-60256

C2162-60052

C2162-60225

C2162-60223

C2162-60045

C2162-60225

C2162-60052

C2162-60227

C2162-60235

C2162-60228

C2162-60235

C2162-60229

C2162-60235

C2162-60235

Arabic/English

English

French

Finnish

Danish

English

Finnish

French

German

Greek/English

Hungarian

English

Italian

Arabic/English

English

User’s Documentation, Software and Language of Kits 1

Region o r

Country

U s e r

Documentation

K i t

Printer

S o f t w a r e

K i t

Language of

Documentation and

Printer Software

Lithuania

Middle East-Arabic

Netherlands

Norway

Poland

Portugal

Russia-Cyrillic

Russia-English

South Africa

Spain

Sweden

Turkey

C2162-60201

C2162-60202

C2162-60205

C2162-60212

C2162-60213

C2162-60038

C2162-60215

C2162-60201

C2162-20025

C2162-60039

C2162-60217

C2162-60218

C2162-60235

C2162-60221

C2162-60224

C2162-60230

C2162-60231

C2162-60058

C2162-60235

C2162-60235

C2162-60045

C2162-60253

C2162-60234

C2162-60221

English

Arabic/English

Dutch

Norwegian

Polish

Portuguese

Cyrillic/English

English

English

Spanish

Swedish

Turkey/International

English

English USA C2162-60025 C2162-60045

1. For supplies and accessories, refer to “Accessories/Supplies and Accessories.”

2. For more power module information, refer to “Power Module Information.”

Items Included

Items Included with the HP DeskJet 540 Printer

Printer

1

Power Module

2

User’s Guide 3

Printer Software 4

Black Print Cartridge,

Part Number 51626A

2184046

1. See Ordering Printer Options for printer ordering information.

2. Refer to Power Modules for power module information.

3. See Ordering Printer Options for user documentation part numbers.

4. See Ordering Printer Options for printer driver part numbers. See Items Included for a listing of software included with the printer.

N o t e The color print cartridge and the print cartridge storage container are sold separately as a color kit. See Supplies and Accessories for the color kit part number.

Software Included with the HP DeskJet 540 Printer

Description

Printer Driver for Microsoft

Windows

HP DeskJet Status Monitor

TrueType Fonts

HP DeskJet 540 Control Panel for DOS

Purpose

Hewlett-Packard’s printer driver for MS Windows 3.1.

Monitoring the printer status when using MS Windows 3.1.

Scalable Fonts for greater impact when using MS Windows

3.1.

Access to HP DeskJet 540 printer features when using DOS applications.

N o t e For more printer driver information, see “Printer Driver

Information.”

Fonts Included

The HP DeskJet 540 printer is shipped with the following internal fonts:

Available Internal Fonts (Portrait and Landscape Modes)

Internal Font

Courier Upright

Courier Italic

Letter Gothic

Letter Gothic

Letter Gothic Italic

CG Times

CG Times Italic

Univers

Univers Italic

Available Point Sizes

(Character Height)

6, 12, and 24 Point

6, 12, and 24 Point

6, 12, and 24 Point

4.75, 9.5, and 19 Point

6, 12, and 24 Point

5, 6, 7, 8, 10, 12, and 14 Point

5, 6, 7, 8, 10, 12, and 14 Point

5, 6, 7, 8, 10, 12, and 14 Point

5, 6, 10, and 12 Point

Available Pitches

(Horizontal Spacing)

5, 10, 16.67, and 20 CPI

5, 10, and 20 CPI

6, 12, and 24 CPI

16.67 CPI

6, 12, and 24 CPI

Proportional Spacing

Proportional Spacing

Proportional Spacing

Proportional Spacing

N o t e All fonts listed are available in portrait and landscape modes.

TrueType Fonts Included

Symbol Sets

PC-8

PC-8 Danish/Norwegian

United Kingdom (04)

Italian (15)

PC-850 Multilingual

Legal

Roman-8

PC-8 Turkish

French (69)

Spanish (17)

PC-852 Latin 2

2 Latin 2

Danish/Norwegian (60)

ANSI/ASCII (06)

German (21)

Swedish (11)

1 Latin 1 (EMCA-94)

9 Latin 5

Additional Fonts in Region Specific Printers

Some HP DeskJet 540 printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions.

The following figure shows how to identify printers with flash memory by observing the serial number label on the back of the printer.

Identifying Printers with Flash Memory

With Flash Memory

No Flash Memory

To identify a printer with flash memory, look for the lightning bolt symbol on the serial number label located on the back of the printer. The flash font code found directly below the lightning bolt can be used to identify the language of fonts downloaded into flash memory. Use the following tables to identify the fonts and symbol set(s) loaded into flash memory.

Flash Fonts Information

Fonts and Symbol Sets for Flash Codes

Flash Codes

ARB

ARB

ARB

CYR

CYR

GRK

HBR

LIT

LTV

THA

Name of Font and

Symbol Set

Arabic

Arabic

Arabic

Cyrillic

Cyrillic

Greek

Hebrew

Latvian

Lithuanian

Thai

Country/Region

Saudi Arabia

Middle East/Arabic

N. Africa, Jordan,

Lebanon

Russia

Russia English

Greece

Israel

Latvia

Lithuania

Thailand

Flash Fonts and Symbol Sets

Hebrew (Flash Font Code HBR)

Spacing Font Name Point Size

Proportional

Fixed

David PS

Narkis Tam

Miyram PS

Miyram PS Italic

Courier

Courier Italic

David

Miyram

Miyram Italic

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 10, 12

6, 12, 24

6, 12, 24

6, 12, 24

6, 12, 24

6, 12, 24

Symbol Sets: Latin Hebrew (ISO-8859/8), PC Latin Hebrew (CP-862)

P i t c h e s

N/A

N/A

N/A

N/A

5, 10, 16.67, 20

5, 10, 20

5, 10, 16.67, 20

6, 12, 24

6, 12, 24

Printer Model

C2162A ARG

C2162A ARU

C2162A ARW

C2162A ACB

C2162A AR3

C2162A AB7

C2162A AKJ

C2162A A2J

C2162A A2H

C2162A AB3

Arabic (Flash Font Code ARB)

Spacing

Proportional

Font Name

Ryadh

Fixed Naskh

Naskh

Koufi

Symbol Sets: HP Arabic-8, PC Arabic (CP-864)

Point Size

5, 6, 7, 8, 10, 12, 14

6, 12, 24

7, 14, 28

6, 12, 24

P i t c h e s

N/A

5, 10, 16.67, 20

8.5, 17

6, 12, 24

Cyrillic (Flash Font Code CYR)

Spacing Font Name Point Size

Proportional

Fixed

CG Times

CG Times Italic

Univers

Univers Italic

Courier

Courier Italic

Letter Gothic

Letter Gothic Italic

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 10, 12

6, 12, 24

6, 12, 24

6, 12, 24

6, 12, 24

Symbol Sets: PC Cyrillic (CP-866), Latin/Cyrillic (ISO-8859/5)

P i t c h e s

N/A

N/A

N/A

N/A

5, 10, 16.67, 20

5, 10, 20

6, 12, 24

6, 12, 24

Greek (Flash Font Code GRK)

Spacing

Proportional

Font Name

CG Times

CG Times Italic

Univers

Univers Italic

Point Size

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 10, 12

Fixed Courier

Courier Italic

Letter Gothic

Letter Gothic Italic

Symbol Sets: PC-8 Greek, Latin/Greek (ISO-8859/7)

6, 12, 24

6, 12, 24

6, 12, 24

6, 12, 24

P i t c h e s

N/A

N/A

N/A

N/A

5, 10, 16.67, 20

5, 10, 20

6, 12, 24

6, 12, 24

Baltic (Flash Font Codes LIT and LTV)

Spacing

Proportional

Font Name

CG Times

CG Times Italic

Univers

Univers Italic

Point Size

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 7, 8, 10, 12, 14

5, 6, 10, 12

P i t c h e s

N/A

N/A

N/A

N/A

Fixed Courier

Courier Italic

Letter Gothic

Letter Gothic Italic

6, 12, 24

6, 12, 24

6, 12, 24

6, 12, 24

Symbol Sets: Latvian/Russian, Lithuanian/Russian, PC Lithuanian (CP-772)

5, 10, 16.67, 20

5, 10, 20

6, 12, 24

6, 12, 24

Thai (Flash Font Code THA)

Spacing Font Name Point Size

Fixed Thai Courier

Thai Courier Bold

10, 12, 24

10, 12, 24

Thai Courier Italic 10, 12, 24

Thai Courier Bold Italic 12

Thai Line Printer 8.5

Symbol Set: TIS (TAPIC23)

N o t e

P i t c h e s

12, 10, 6

12, 10, 6

12, 10, 6

10

16

TAPIC23 is the registration name for Hewlett-Packard’s Thai

HP DeskJet symbol set.

Part Numbers

Part Numbers

I t e m

Print Cartridges

1

HP Premium

Transparency Film

Part Number

51625A

51626A

C3834A

Description

Color Inkjet Print Cartridge

(Cyan, Magenta, and Yellow Inks)

High-Capacity Inkjet Print Cartridge (Black Ink)

US Letter Size, 50 sheets

C3828A

C3835A

C3832A

C3836A

US Letter Size, 20 sheets

European A4 Size, 50 sheets

European A4 Size, 20 sheets

US Letter Size, 50 sheets HP Premium

Glossy Paper

C3833A

C3837A

C3831A

US Letter Size, 10 sheets

European A4 Size, 50 sheets

European A4 Size, 10 sheets

HP Premium

InkJet Paper

Color Kits

1

51634Y

51634Z

C3067A

C3069A

C3276A

US Letter Size, 200 sheets

European A4 Size, 200 sheets

U.S., Asia

Europe

International English, French, Spanish,

Portuguese

Refer to “Accessories/User Replaceable

Components”

HP DeskJet Series Technical Reference Guide

User Replaceable

Components

Technical

Reference

C2170-90099

Power Modules

Interface Cables

Refer to Power Modules

Refer to “Configuration and Interface

Information/Interface Cable Information/

Recommended Interface Cables.”

Documentation See Ordering Printer Options

1. Color kits include a color print cartridge and a print cartridge storage container. Refer to Color

Kit Information.

Color Kit Information

Color Kit

2162615

The optional Color Kit which includes a color print cartridge and a print cartridge storage container, provides color output printing capability from an HP DeskJet 540 printer. The printer comes from the factory as color capable, it does not require any modifications. Color features, however, need to be turned on in the printer driver dialog box in MS Windows. For more information, refer to the HP DeskJet 540 printer user’s documentation, or to “Printer Driver Information/MS Windows.”

Notes The print cartridge storage container will hold one black or one color print cartridge. To obtain maximum print quality and print cartridge life, always store the open print cartridge that is not in the printer in the print cartridge storage container.

When printing a color page with the color print cartridge, you cannot print true black. The printer will print composite black, made up of cyan, magenta, and yellow inks.

User Replaceable Components

User Replaceable Components

Access Door

2162904

Base Foot

Paper Tray

User Replaceable Components

Part Number

C2162-60097

C2162-60098

C2164-67807

C2171-67801

Description

Access Door Assembly

Base Foot Assembly (4 ea.)

Paper Tray Assembly

Absorber

Host/System Requirements

MS DOS 3.3 or Greater

MS Windows 3.1

2 MB of RAM

10 MB of Free Hard Disk Space

EGA Monitor or Greater

Configuring the Printer

The HP DeskJet 540 printer does not have any DIP switches. All printer configuration is accomplished using the printer driver for MS Windows or the HP DeskJet 540 Control Panel for DOS. Refer to “Printer Driver

Information” to learn more about printer settings in DOS and MS Windows.

Installing the Printer Software

Installing Printer Software

C a t e g o r y

Minimum Requirements

Installing the Printer Driver for Microsoft

Windows

Installing the DOS Printer Software

Notes

Task or Information

Microsoft Windows 3.1

Microsoft DOS, Version 3.3 through 6.x

Intel 286™ or better processor

At Least 2 MB or Memory (RAM)

At Least 10 MB of free Hard Disk Space

EGA or Better Monitor

1. Close any screen saver or other software programs that are open and running in the background.

2. Insert Installation Disk #1 into the computer’s floppy disk drive.

3. Click File in the menu bar off the Program

Manager window.

4. Choose Run in the File menu. The Run dialog box appears.

5. In the Command Line box, type your computer’s floppy disk drive designator followed by HPSETUP. (For example,

A:\HPSETUP).

6. Click OK.

7. Follow the instructions on the screen.

1. Close any screen saver or other software programs that are open and running in the background.

2. Insert Installation Disk #2 into the computer’s disk drive.

3. At the DOS prompt (C:\), type the disk drive designator followed by INSTALL. (For example, A:\INSTALL).

4. Press the Enter key.

5. Follow the instructions on screen.

Increasing system RAM may improve printing performance.

For more information, refer to “Printer Driver Information.”

Interface Specifications

N o t e

Interface 1284 Compatibility, Nibble, ECP

Buffer Size 32K

For a complete description of your printer’s interface, see

“Printer Interface Information.”

Product Performance Specifications

DOS Print Speed and Resolution Specifications

C a t e g o r y E c o n o F a s t Normal

Black Print Speed

Color Print Speed

Resolution (Text)

Resolution (Graphics)

240 CPS

300 X 300 DPI

167 CPS

Document Dependent

600 X 300 DPI

See DOS Graphics

Resolution

B e s t

55 CPS

600 X 300 DPI

MS Windows Print Speed and Resolution Specifications

C a t e g o r y

Black Print Speed

Color Print Speed

Resolution (Text)

Resolution (Graphics)

E c o n o F a s t

3 PPM

1.5 MPP

300 X 300 DPI

300 X 300 DPI

Normal

2 PPM

2.5 MPP

600 X 300 DPI

600 X 300 DPI

B e s t

1 PPM

4 MPP

600 X 300 DPI

600 X 300 DPI

CPS = Characters Per Second

PPM = Pages Per Minute

MPP = Minutes Per Page

DPI = Addressable Dots Per Inch

N o t e All color resolution is 300 X 300 dpi.

DOS Graphics Resolution

Horizontal

Resolution

V e r t i c a l

Resolution

75 PPI

150 PPI

300 PPI

PPI = Pixels Per Inch

DPP = Dots Per Pixel

75 PPI

150 PPI

300 PPI

Number of Dots

Per Pixel

16 DPP

4 DPP

1 DPP

Software and Fonts Compatibility

C a t e g o r y Specification

Programming Command Set

Available Internal Symbol Sets

Software Compatibility

Fonts Supported

TrueType Fonts Included with Printer

HP PCL Level III Plus

PC-8, Roman-8, Danish/Norwegian (60), United

Kingdom (04), French (69), German (21), Italian (15),

Spanish (17), Swedish (11), 1 Latin 1 (ECMA 94), 2

Latin 2, 9 Latin 5, PC-8 D/N (Danish/Norwegian), PC-8

Turkish, PC-850 (Multilingual), PC-852 Latin 2, ASCII

(06), and Legal

MS Windows v3.1

1

Most DOS Applications (Application Dependent) 2

OS/2 2.0 and 2.1

3

Windows Applications Under OS/2 4

TrueType and ATM Scalable Fonts

Arial® Black, CG Goudy Old Style, CG Goudy Old

Style Italic, CG Goudy Old Style Bold, Phyllis,

Graphite Light, Graphite Light Narrow, CG Poster

Bodoni, Lucida® Casual, Lucida® Casual Italic, Gill

Sans® Shadow, Milestone™ Font, Signet

Roundhand, and PL Benguiat Frisky

Refer to General/Fonts Included Built-In Internal Fonts

1. The printer driver is not compatible with MS Windows 3.0.

2. Unlike MS Windows, DOS applications require separate drivers for each application. Call the software vendor for the latest printer driver information.

3. The OS/2 driver for HP DeskJet printers is developed, supported and available from IBM.

4. Use the printer driver for Microsoft Windows when running MS Windows applications from

OS/2.

Paper Handling Specifications

Paper Handling Capabilities

C a t e g o r y Specification

Paper Grain

Supported Media Sizes

US Letter

US Legal

Executive

ISO & JIS A4

ISO & JIS A5

B5-JIS

User Defined

Width

Length

Supported Envelope Sizes 1

US No. 10 Envelope

European DL Envelope

European C6 Envelope

Supported Index Card Sizes

US Size

US Size

European A6 Card

Japanese Hagaki Postcard

Media Weight

Paper

Envelopes

Index Cards

Long grain only

8 1/2 in. X 11 in. (216 mm X 279 mm)

8 1/2 in. X 14 in. (216 mm X 356 mm)

7 1/4 in. X 10 1/2 in. (184mm X 267 mm)

(210 mm X 297 mm)

(148.5 mm X 210 mm)

(182 mm X 257 mm)

5 in. to 8 1/2 in. (127 mm to 216 mm)

5.83 in. to 14 in. (148 mm to 356 mm)

4 1/8 in. X 9 1/2 in.

(110 mm X 220 mm)

(114 mm X 162 mm)

4 in. X 6 in. (81.6 mm X 152.4 mm)

5 in. X 8 in. (127 mm X 203.2 mm)

(105 mm X 148.5 mm)

(100 mm X 148 mm)

IN Tray Capacity

Envelope Feeder Capacity

Card Capacity

OUT Tray Capacity

16 to 36 lb (60 to 135 g/m 2 )

20 to 24 lb (75 to 90 g/m

2

)

29 to 53 lb (110 to 200 g/m 2 ),

61 to 110 lb Index, 8.5 pt Maximum

Up to 100 Sheets (<1/2 in.)

Up to 20 Envelopes (<1/2 in.)

Up to 30 Cards

Up to 50 Sheets

1. To minimize print skew, use envelopes with rectangular flaps rather than triangular flaps.

2. Envelope capacity is dependent on the manufacturer, type of envelope, and its construction.

N o t e The HP DeskJet 540 printer works well with most types of paper although variables in paper composition may affect print quality and paper handling. Bond paper, such as letterhead gives excellent quality. Paper should be tested to ensure best performance.

Printable Area Specifications

US Paper and Transparency Sizes

U.S. Executive

7.25" x 10.5"

U.S. Letter

8.5" x 11"

U.S. Legal

8.5" x 14"

2162985

US Paper and Transparency Printable Area, DOS, Black

(Portrait)

T y p e s and Sizes Margins

DOS Black

Printing

U.S. Executive

71/4 X 10 1/2 in.

(184.1 mm X 266.7 mm)

Top Margin 0.00 in.

(0.0 mm)

U. S. Letter

8 1/2 in. X 11 in.

(215.9 mm X 279.4 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.46 in.

(11.7 mm)

0.25 in.

(6.3 mm)

6.75 X 10.04 in.

(171.5 mm X 255.0 mm)

0.00 in.

(0.0 mm)

U. S. Legal

8 1/2 in. X 14 in.

(215.9 mm X 355.6 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.46 in.

(11.7 mm)

0.25 in.

(6.3 mm)

8.00 in. X 10. 54 in.

(203.2 mm X 267.7 mm)

0.00 in.

(0.0 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.46 in.

(11.7 mm)

0.25 in.

(6.3 mm)

8.00 in. X 13. 54 in.

(203.2 mm X 343.9 mm)

US Paper and Transparency Printable Area, DOS, Color

(Portrait)

T y p e s and Sizes Margins

DOS Color

Printing

U.S. Executive

71/4 X 10 1/2 in.

(184.1 mm X 266.7 mm)

Top Margin 0.00 in.

(0.0 mm)

U. S. Letter

8 1/2 in. X 11 in.

(215.9 mm X 279.4 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.59 in.

(14.9 mm)

0.25 in.

(6.3 mm)

6.75 X 9.91 in.

(171.5 mm X 251.7 mm)

0.00 in.

(0.0 mm)

U. S. Legal

8 1/2 in. X 14 in.

(215.9 mm X 355.6 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.59 in.

(14.9 mm)

0.25 in.

(6.3 mm)

8.00 in. X 10. 41 in.

(203.2 mm X 264.4 mm)

0.00 in.

(0.0 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.59 in.

(14.9 mm)

0.25 in.

(6.3 mm)

8.00 in. X 13. 41 in.

(203.2 mm X 340.6 mm)

US Paper and Transparency Printable Area, MS Windows,

Black and Color (Portrait)

T y p e s and Sizes Margins

MS Windows

Black and Color Printing 1

U.S. Executive

71/4 X 10 1/2 in.

(184.1 mm X 266.7 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.67 in.

(17.0 mm)

0.25 in.

(6.3 mm)

6.75 X 9.66 in.

(171.5 mm X 245.4 mm)

0.17 in.

(4.2 mm)

U. S. Letter

8 1/2 in. X 11 in.

(215.9 mm X 279.4 mm)

Top Margin

Bottom Margin

Left & Right Margins

Printable Area

0.67 in.

(17.0 mm)

0.25 in.

(6.3 mm)

8.00 in. X 10. 16 in.

(203.2 mm X 258.1 mm)

0.17 in.

(4.2 mm)

U. S. Legal

8 1/2 in. X 14 in.

(215.9 mm X 355.6 mm)

Top Margin

Bottom Margin

Left & Right Margins

Printable Area

0.67 in.

(17.0 mm)

0.25 in.

(6.3 mm)

8.00 in. X 13. 16 in.

(203.2 mm X 334.3 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

A4, A5, and B5 Sizes

A4

210mm x 297mm

A5

148mm x 210mm B5

182mm x 257mm

A4, A5, and B5 Printable Area, DOS, Black (Portrait)

Types and Sizes Margins DOS Black Printing

ISO & JIS A4

8.27 in. X 11.69 in.

(210.0 mm X 297.0 mm)

Top Margin 0.00 in.

(0.0 mm)

ISO & JIS A5

5.83 in. X 8.27 in.

(148 mm X 210 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.46 in.

(11.7 mm)

0.13 in.

(3.2 mm)

8.00 in. X 11.23 in.

(203.2 mm X 285.3 mm)

0.00 in.

(0.0 mm)

Bottom Margin

Left & Right Margins

0.71 in.

(18.0 mm)

0.13 in.

(3.2 mm)

Printable Area

JIS B5

7.17 in. X 10.12 in.

(182 mm X 257 mm)

Top Margin

Bottom Margin

Left & Right Margins

Printable Area

5.58 in. 7.56 in.

(141.6 mm X 192.0 mm)

0.00 in.

(0.0 mm)

0.46 in.

(11.7 mm)

0.17 in.

(4.2 mm)

6.83 in. X 9.66 in.

(173.6 mm X 245.4 mm)

2162987

A4, A5, and B5 Printable Area, DOS, Color (Portrait)

Types and Sizes

ISO & JIS A4

8.27 in. X 11.69 in.

(210.0 mm X 297.0 mm)

Margins

Top Margin

DOS Color Printing

0.00 in.

(0.0 mm)

ISO & JIS A5

5.83 in. X 8.27 in.

(148 mm X 210 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.59 in.

(14.9 mm)

0.13 in.

(3.2 mm)

8.00 in. X 11.10 in.

(203.2 mm X 282.0 mm)

0.00 in.

(0.0 mm)

Bottom Margin

Left & Right Margins

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

Printable Area

JIS B5

7.17 in. X 10.12 in.

(182 mm X 257 mm)

Top Margin

Bottom Margin

Left & Right Margins

Printable Area

5.58 in. 7.43 in.

(141.6 mm X 188.7 mm)

0.00 in.

(0.0 mm)

0.59 in.

(14.9 mm)

0.17 in.

(4.2 mm)

6.83 in. X 9.53 in.

(173.6 mm X 242.1 mm)

A4, A5, and B5 Printable Area, MS Windows, Black and Color

(Portrait)

T y p e s and Sizes Margins

MS Windows

Black and Color Printing 1

ISO & JIS A4

8.27 in. X 11.69 in.

(210.0 mm X 297.0 mm)

Top Margin 0.17 in.

(4.2 mm)

ISO & JIS A5

5.83 in. X 8.27 in.

(148 mm X 210 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.67 in.

(17.0 mm)

0.19 in.

(4.8 mm)

7.89 in. X 10.86 in.

(200.0 mm X 275.7 mm)

0.17 in.

(4.2 mm)

Bottom Margin

Left & Right Margins

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

JIS B5

7.17 in. X 10.12 in.

(182 mm X 257 mm)

Printable Area

Top Margin

5.58 in. 7.27 in.

(141.6 mm X 184.7 mm)

0.17 in.

(4.2 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.59 in.

(14.9 mm)

0.17 in.

(4.2 mm)

6.83 in. X 9.36 in.

(173.6 mm X 237.7 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Card Stock Sizes

U.S. Card

4" x 6"

U.S. Card

5" x 8"

A6 Card

105mm x

148mm

Japanese

Hagaki

Postcard

100mm x

148mm

2162988

Card Stock Printable Area, DOS, Black (Portrait)

Types and Sizes

U.S. Card Stock

4 in. X 6 in.

(101.6 mm X 152.4 mm)

Margins

Top Margin

DOS Black Printing

0.00 in.

(0.0 mm)

U.S. Card Stock

5 in. X 8 in.

(127.0 mm X 203.2 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.71 in.

(18.0 mm)

0.13 in.

(3.2 mm)

3.75 in. X 5.29 in.

(95.2 mm X 134.4 mm)

0.00 in.

(0.0 mm)

ISO & JIS A6 Cards

4.13 in. X 5.83 in.

(105 mm X 148 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.71 in.

(18.0 mm)

0.13 in.

(3.2 mm)

4.75 in. 7.29 in.

(120.6 mm X 185.2 mm)

0.00 in.

(0.0 mm)

Japanese Hagaki

P o s t c a r d s

3.934 in. X 5.83 in.

(100 mm X 148 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.71 in.

(18.0 mm)

0.13 in.

(3.2 mm)

3.88 in. X 5.12 in.

(98.6 mm X 130.0 mm)

0.00 in.

(0.0 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.71 in.

(18.0 mm)

0.17 in.

(4.2 mm)

3.60 in. X 5.12 in.

(91.6 mm X 130.0 mm)

Card Stock Printable Area, DOS, Color (Portrait)

Types and Sizes

U.S. Card Stock

4 in. X 6 in.

(101.6 mm X 152.4 mm)

Margins

Top Margin

DOS Color Printing

0.00 in.

(0.0 mm)

U.S. Card Stock

5 in. X 8 in.

(127.0 mm X 203.2 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

3.75 in. X 5.16 in.

(95.2 mm X 131.6 mm)

0.00 in.

(0.0 mm)

ISO & JIS A6 Cards

4.13 in. X 5.83 in.

(105 mm X 148 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

4.75 in. 7.16 in.

(120.6 mm X 181.9 mm)

0.00 in.

(0.0 mm)

Japanese Hagaki

P o s t c a r d s

3.934 in. X 5.83 in.

(100 mm X 148 mm)

Bottom Margin

Left & Right Margins

Printable Area

Top Margin

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

3.88 in. X 4.99 in.

(98.6 mm X 126.7 mm)

0.00 in.

(0.0 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.84 in.

(21.3 mm)

0.17 in.

(4.2 mm)

3.60 in. X 4.99 in.

(91.6 mm X 126.7 mm)

Card Stock Printable Area, MS Windows, Black and Color

(Portrait)

T y p e s and Sizes Margins

MS Windows

Black and Color Printing 1

U.S. Card Stock

4 in. X 6 in.

(101.6 mm X 152.4 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

3.75 in. X 5.00 in.

(95.2 mm X 127.0 mm)

0.17 in.

(4.2 mm)

U.S. Card Stock

5 in. X 8 in.

(127.0 mm X 203.2 mm)

Top Margin

Bottom Margin

Left & Right Margins

Printable Area

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

4.75 in. 7.00 in.

(120.6 mm X 177.8 mm)

0.17 in.

(4.2 mm)

ISO & JIS A6 Cards

4.13 in. X 5.83 in.

(105 mm X 148 mm)

Top Margin

Bottom Margin

Left & Right Margins

Printable Area

0.84 in.

(21.3 mm)

0.13 in.

(3.2 mm)

3.88 in. X 4.83 in.

(98.6 mm X 122.7 mm)

Japanese Hagaki

P o s t c a r d s

3.934 in. X 5.83 in.

(100 mm X 148 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin

Left & Right Margins

Printable Area

0.84 in.

(21.3 mm)

0.17 in.

(4.2 mm)

3.60 in. X 4.83 in.

(91.6 mm X 122.7 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Envelope Sizes

#10 Envelope

9.5" x 4.125"

DL Envelope

220mm x 110mm

C6 Envelope

162mm x 114mm

2162986

Envelope Printable Area, DOS, Black (Landscape)

Types and Sizes Margins DOS Black Printing

No. 10 Envelopes

4 1/8 in. X 9 1/2 in.

(104.8 mm X 241.3 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

International DL

E n v e l o p e s

4.33 in. X 8.66 in.

(110 mm X 220 mm)

Left Margin

Right Margin

Printable Area

Top & Bottom Margins

0.71 in.

(18.0 mm)

0.00 in.

(0.0 mm)

3.88 in. X 8.79 in.

(98.4 mm X 223.3 mm)

0.13 in.

(3.2 mm)

International C6

E n v e l o p e s

4.49 in. X 6.38 in.

(114 mm X 162 mm)

Left Margin

Right Margin

Printable Area

Top & Bottom Margins

0.71 in.

(18.0 mm)

0.00 in.

(0.0 mm)

4.08 in. X 7.95 in.

(103.6 mm X 201.9 mm)

0.13 in.

(3.2 mm)

Left Margin

Right Margin

Printable Area

0.71 in.

(18.0 mm)

0.00 in.

(0.0 mm)

4.24 in. X 5.67 in.

(107.6 mm X 144.0 mm)

Envelope Printable Area, DOS, Color (Landscape)

Types and Sizes

No. 10 Envelopes

4 1/8 in. X 9 1/2 in.

(104.8 mm X 241.3 mm)

Margins

Top & Bottom Margins

DOS Color Printing

0.13 in.

(3.2 mm)

International DL

E n v e l o p e s

4.33 in. X 8.66 in.

(110 mm X 220 mm)

Left Margin

Right Margin

Printable Area

Top & Bottom Margins

0.84 in.

(21.3 mm)

0.00 in.

(0.0 mm)

3.88 in. X 8.66 in.

(98.4 mm X 220.0 mm)

0.13 in.

(3.2 mm)

Left Margin

Right Margin

Printable Area

0.84 in.

(21.3 mm)

0.00 in.

(0.0 mm)

4.08 in. X 7.82 in.

(103.6 mm X 198.6 mm)

International C6

E n v e l o p e s

4.49 in. X 6.38 in.

(114 mm X 162 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin

Right Margin

Printable Area

0.84 in.

(21.3 mm)

0.00 in.

(0.0 mm)

4.24 in. X 5.54 in.

(107.6 mm X 140.7 mm)

Envelope Printable Area, MS Windows, Black and Color

(Landscape)

T y p e s and Sizes Margins

MS Windows

Black and Color Printing 1

No. 10 Envelopes

4 1/8 in. X 9 1/2 in.

(104.8 mm X 241.3 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin

Right Margin

Printable Area

0.84 in.

(21.3 mm)

0.17 in.

(4.3 mm)

3.88 in. X 8.5 in.

(98.4 mm X 216.0 mm)

0.13 in.

(3.2 mm)

International DL

E n v e l o p e s

4.33 in. X 8.66 in.

(110 mm X 220 mm)

Top & Bottom Margins

Left Margin

Right Margin

Printable Area

0.84 in.

(21.3 mm)

0.17 in.

(4.3 mm)

4.08 in. X 7.66 in.

(103.6 mm X 194.6 mm)

0.13 in.

(3.2 mm)

International C6

E n v e l o p e s

4.49 in. X 6.38 in.

(114 mm X 162 mm)

Top & Bottom Margins

Left Margin

Right Margin

Printable Area

0.84 in.

(21.3 mm)

0.17 in.

(4.3 mm)

4.24 in. X 5.38 in.

(107.6 mm X 136.6 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Custom Page Printable Area, DOS, Black (Portrait)

1

Page Widths

Page Width

5 in. 7.12 in.

(127 mm X 180.8 mm)

Margins

Top Margin

DOS Black Printing

0.00 in.

(0.0 mm)

Page Width

Width = 7.12 in. to 8.5 in.

(180.8 mm to 215.9 mm)

Left Margin

2

Bottom Margin 3

Top Margin

0.13 in.

(3.2 mm)

0.71 in.

(18.0 mm)

0.00 in.

(0.0 mm)

Left Margin 2

Bottom Margin

0.13 in.

(3.2 mm)

0.46 in.

(11.7 mm)

Custom Page Printable Area, DOS, Color (Portrait)

1

Page Widths

Page Width

5 in. 7.12 in.

(127 mm X 180.8 mm)

Margins

Top Margin

DOS Color Printing

0.00 in.

(0.0 mm)

Page Width

Width = 7.12 in. to 8.5 in.

(180.8 mm to 215.9 mm)

Left Margin

2

Bottom Margin 3

Top Margin

0.13 in.

(3.2 mm)

0.84 in.

(21.3 mm)

0.00 in.

(0.0 mm)

Left Margin 2

Bottom Margin

0.13 in.

(3.2 mm)

0.59 in.

(14.9 mm)

Custom Page Printable Area, MS Windows, Black and Color

(Portrait)

1

P a g e

Widths Margins

MS Windows Black and

Color Printing

Page Width

5 in. 7.12 in.

(127 mm X 180.8 mm)

Top Margin 0.17 in.

(4.2 mm)

Left Margin 2

Bottom Margin

3

0.13 in.

(3.2 mm)

0.84 in.

(21.3 mm)

Page Width

Width = 7.12 in. to 8.5 in.

(180.8 mm to 215.9 mm)

Top Margin 0.17 in.

(4.2 mm)

Left Margin

2

Bottom Margin

0.13 in.

(3.2 mm)

0.59 in.

(14.9 mm)

1. The HP DeskJet 540 printer can handle paper from 5 inches to 8.5 inches wide and from 5.83

inches to 14 inches long.

2. The right margin is application dependent.

3. Print skew may be visible on the last few lines.

Physical Specifications

Printer Physical Specifications

7.9 in

(199 mm)

17.2 in

(436 mm)

13.0 in

(330 mm)

16.0 in

(405 mm)

20.5 in

(520 mm)

2162614

Electrical Specifications

Electrical Specifications

C a t e g o r y

Input Voltage

Specification

100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240

VAC (±10%)

Frequency

100 VAC

120 VAC

220 VAC

230 VAC

240 VAC

Power Consumption

Powered Off (Plugged In)

Powered On (Idle State)

Powered On (Printing State)

50/60 Hz (±3 Hz)

60 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

2 Watts

4.5 Watts

12 Watts (Maximum)

1. Power modules are available for each listed input voltage. Refer to Power Module Information.

Environmental Specifications

Environmental Specifications

C a t e g o r y Specification

Temperature

Operating

Non-Operating

Recommended Operating

Relative Humidity

Altitude

Operating

Non-Operating

Mechanical Vibration

Frequency Range

Operating (Random)

Non-Operating (Random)

Swept Sine

BTU Output

ESD per CISPR24 Part 2

Noise Levels per ISO 9296

Sound Pressure (L pAm

)

EconoFast Mode

Presentation Mode

Sound Power (L wAd

)

EconoFast Mode

Presentation Mode

5 to 40 C (41 to 104 F)

-40 to 60 C (-40 to 140 F)

15 to 35 C (59 to 95 F)

10% to 80% RH at 30 C

0 to 3048 meters (10,000 feet)

0 to 4572 meters (15,000 feet)

5 to 500 Hz

Approximately 0.21 G rms

Approximately 2.09 G rms

0.5 G (0 to peak)

41 BTU/hour (maximum)

Passed 1

49 dB(A)

46 dB(A)

6.4 B(A)

6.1 B(A)

, No Waivers

1. ESD contact points include the carriage rod, paper guide, service station motor, interface port, and pivot return spring. Air discharge points include the carriage assembly, rear seams, and top seams.

Safety and EMI Specifications

Product Safety Specifications

C a t e g o r y Specification

Power Module Safety

Certifications

Printer/Power Module

Safety Certifications

EMI Certifications

UL, CSA, TUV, SEMKO, NEMKO, SECV, FIMKO, DEMKO, NOM

UL, CSA, TUV, ETL

FCC Class B when used with a Class B computing device (USA),

EMC Directive 89/336/EEC (European Community), VCCI (Japan),

SABS (South Africa)

Reliability Specifications

Reliability Specifications

C a t e g o r y

Vertical Resolution

Printer Usage Rate

Mean Time Between Failures (MTBF)

Mechanism Life

Specification

±0.002 in.

1000 Pages Per Month (Maximum)

20,000 Hours

(2000 Hours Power-On and 12,000 Printed

Pages per Year)

60,000 Pages

Packaging Specifications

Packaging Physical Specifications

S H A R P S I M P L E S M A R T

Optional

Color Kit available

18.9 in.

(480 mm)

HP DeskJet 540

Inkjet Printer

HP DeskJet 540 Printer

A new kind of printer Great black printing now

Easy add-on Color Kit for now or for the future

18.9 in.

(480 mm)

11.0 in.

(280 mm)

2162622

Refilling Policy

Caution The ink in the print cartridges has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not the responsibility of

Hewlett-Packard.

Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality from refilled print cartridges. Attempting to refill the highcapacity print cartridge may result in a sudden loss of ink from the print cartridge. Printer damage caused by refilling highcapacity black ink or color ink print cartridges is not covered by the Hewlett-Packard warranty or customer service agreements.

Part Numbers

Part Numbers for HP Print Cartridges and Color Kits

I t e m

Print Cartridges

Part Number

51625A

1

Description

Color Kits

2, 3

51626A

C3067A

C3069A

C3276A

Color Inkjet Print Cartridge

(Cyan, Magenta, and Yellow Inks)

High Capacity Inkjet Print Cartridge

(Black)

U.S., Asia

Europe

International English, French,

Spanish and Portuguese

1. The Color print cartridge is compatible with the following printers: HP DeskJet 500C, DeskJet 540,

DeskJet 550C, DeskJet 560C, DeskWriter C, DeskWriter 540, DeskWriter 550C, and DeskWriter

560C printers.

2. The Color Kits include a color print cartridge and a print cartridge storage container. The storage container can hold one black or one color print cartridge.

3. For more information on Color Kits, refer to: Product Information/Accessories/Color Kit Information

(HP DeskJet 540 and DeskWriter 540 printers).

Print Cartridge Specifications

Specification

T y p e

Hewlett-Packard Print Cartridges

Plain paper drop-on-demand

Thermal Inkjet printing

Print Cartridge Life

51626A (Black) 1

51625A (Color)

2

Number of Nozzles

51626A (Black)

51625A (Color)

Resolution

800 pages at 5% density

150 pages at 15% density

50 Nozzles

48 Nozzles

300 dpi

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.

2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.

Thermal Inkjet Technology

The HP DeskJet printer family uses Thermal Inkjet II (TIJ II) technology.

This technology centers on a disposable print cartridge which propels ink out of 50 nozzles (48 nozzles on the color print cartridge). The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle.

This is achieved by first filling a small reservoir, known as the firing chamber, with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber. As the ink heats up, it expands to form a bubble. As the bubble continues to expand and burst, it is forced through the nozzle located below the firing chamber.

This process is repeated up to 5,000 times per second and creates residual heat in the resistor which must be removed. A layer of silicon placed above the resistor transfers the residual heat from the resistor.

Cooling Layer of Silicon

Heated Thin-Film Resistor

Firing Chamber

Nozzle

Propelled Ink Droplet

2121614

Print Cartridge Safety

Ink used in the print cartridge does not pose a health hazard to customers.

During the development of ink formulas, all the ingredients are screened and researched for known potential health related issues. Only those chemicals that meet or exceed worldwide safety and regulatory requirements are used in HP inks.

If ink is accidentally ingested, contact the HP Health Line:

1 (800) 457-4209 in North America.

From all other international locations the HP Health Line can be reached by calling:

1 (503) 494-7199.

For health related issues, this line is staffed 24 hours per day.

Material Safety Data Sheet (MSDS)

A Material Safety Data Sheet (MSDS) is available for the print cartridges.

The MSDS includes product identification, characteristics of the ink, and precautions for handling and use. You can request a MSDS at the following address:

Hewlett-Packard Customer Information Center

Department MSDS

19310 Pruneridge Avenue

Cupertino, CA 95014

Mailstop 49AS

Telephone 1 (800) 752-0900

Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time)

The Material Safety Data Sheet is also available from the following sources:

HP forums of electronic bulletin board services

HP FIRST

Customer Support Centers

Refer to “Service and Support/Resources” for access to the above resources.

Maintaining Print Cartridges

The printer automatically performs operations of spitting, wiping, and capping of the print cartridge nozzles to maintain optimum print quality.

These operations occur transparently to the user.

Proper use and handling will provide optimum print quality and print cartridge life.

N o t e See “Print Cartridge Information/Maintenance and

Troubleshooting” for more print cartridge troubleshooting information.

Print Cartridge Tips

Print Cartridge Dos and Don’ts

D o : Don’t:

Keep print cartridges sealed in their packaging until ready for use. (The print cartridges have a longer life sealed in the packaging than in the printer or the print cartridge storage container.)

Keep opened print cartridges in the printer or the storage container.

Do not use print cartridges after the expiration date. See “Print Cartridge Information/

Maintenance and Troubleshooting.”

If the printout is missing dots or white lines appear to run through the printout, refer to

“Troubleshooting Information/Print Quality

Problems/Missing Dots.”

Store print cartridges at room temperature.

Do not unplug the printer without turning the power off from the power button. Pressing the power button caps the print cartridge in the service station, keeping the ink from drying in the print cartridge nozzles.

Do not allow the print cartridge contacts and nozzles to touch any surface or object, including your fingers. Skin oil and dust can cause print quality problems.

Do not install a print cartridge that has a crusting of dried ink around the print cartridge nozzles. Discard it and install a new print cartridge.

Press the Power button to turn off the printer rather than unplugging the printer.

N o t e On the HP DeskJet 540 and DeskWriter 540 printers, opening the access door automatically moves the print cartridge to the center of the mechanism for easy access.

Modifying or Refilling Print Cartridges

See “Print Cartridge Information/General/Refilling Policy.”

Identifying the Expiration Date

Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture .

Methods for Identifying Print Cartridge

Expiration Dates

Method 1 - Read the Date on the Box

If the print cartridge is in a box, read the “Use

Before” date printed on the box.

DEC 1993

DJP901

Method 2 - Read the Code on the Print Cartridge

1. Determine the manufacturing date from the code printed on the print cartridge. For example, the print cartridges in the following figure were produced on March 28, 1993.

2. Replace the print cartridge if it is more than 18 months after the manufacturing date code.

YEAR

MONTH

DAY

AX30328A

-3

AX30328A

-3

YEAR

MONTH

DAY

AX30328A

-3

AX30328A

-3

YEAR

MONTH

DAY

HP 30328-X

HP

30328 - X

AXXX:XX:XX

51608A

Print Cartridge

51625A

Print Cartridge

51626A

Print Cartridge

2121656

N o t e Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism.

Use a FIFO (First In, First Out) inventory control process to avoid having print cartridges longer than the print cartridge shelf-life specification.

Short Print Cartridge Life

There are several causes for a short print cartridge life. The information below identifies average print cartridge life and possible causes for a reduction to the average cartridge life.

Print Cartridge Life Specifications

P r i n t

Cartridge

P a r t

Number 5% Density 15% Density

Sealed in its Container

(Shelf Life)

Black

Color

51626A

1

51625A

2

800 Pages

150 Pages

18 Months

18 Months

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.

2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.

Possible Causes for Short Print Cartridge Life

C a u s e

Higher coverage rate than listed in the specifications

Pages contain graphics

Selected print mode

Tape covering the bottom of a high-capacity print cartridge

Print cartridge is past its expiration date

R e a s o n

The rate of coverage on the page significantly impacts the number of pages per print cartridge. Heavy concentrations of ink and higher print quality settings significantly reduces the number of pages per print cartridge.

Generally, graphics use ink at a much higher rate than text. If possible, print drafts of documents without the graphics.

Higher quality print modes use more ink than a draft print mode. To maximize print cartridge life, print drafts of documents in

EconoFast mode, then print the final copies in Best mode.

The high-capacity print cartridge, part number 51626A, has two pieces of tape: one tape covers the print cartridge nozzles and the other tape covers the bubble generator. Removing tape from the print cartridge nozzles without removing tape from the bubble generator will result in a short print cartridge life.

Remove the tape from the high-capacity print cartridge and run the print cartridge cleaning routine. If this does not restore the print cartridge, replace the print cartridge and be sure to remove both pieces of tape on all high-capacity print cartridges before installing them in the printer.

Replace the print cartridge. Use a FIFO (First In-First Out) inventory process to minimize having a stock of expired print cartridges.

Continued on next page

Possible Causes for Short Print Cartridge Life (cont.)

C a u s e R e a s o n

Printer unplugged with the print cartridge out of its home position

Print cartridge may need to be restored

Excessive use of the print cartridge cleaning routine

Print cartridge stored outside of the printer or a print cartridge storage container

Refilled print cartridge

A service station is located at the right end of the mechanism.

This service station caps the print cartridge nozzles to minimize ink drying in the nozzles. Turning off the printer caps the print cartridge and returns it to the service station. Always allow the print cartridge to return to the home position by pressing the

Power button rather than unplugging the printer.

Run the print cartridge cleaning routine. If print quality is not restored after a page of printing, replace the print cartridge.

The process of restoring print cartridges by running the cleaning routine uses ink. Avoid excessive use of the cleaning routine.

Open print cartridges must be stored in the printer or in a print cartridge storage container.

Print cartridge prematurely removed from its sealed container

Incorrect estimate of pages printed with the print cartridge

Faulty print cartridge

Hewlett-Packard does not recommend or guarantee the print quality or life from the refilling of print cartridges. Replace the print cartridge with a new print cartridge.

The print cartridge has a longer life sealed in its packaging than in the printer or the print cartridge storage container. Keep print cartridges sealed in their packaging until needed. Then, install the print cartridge promptly into the printer.

It is very easy to underestimate the number of pages printed.

When counting pages per cartridge, be sure to count drafts that are thrown away.

Replace the print cartridge. If there becomes a pattern of faulty print cartridges, the printer may be causing the print cartridges to fail. In this case, return the printer for repair and indicate the history of the faulty print cartridges.

Printer hardware problem The service station may be faulty, or the printer may be damaging the print cartridges. If the problem recurs with the printer, return the printer for repair and indicate the history of the faulty print cartridges.

Short color print cartridge life Most of the causes for short black print cartridge life also apply to the color print cartridge. Review the other possible causes in this table.

Print Cartridge Routine

If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to

“Troubleshooting Information/Printer Diagnostic Information/Print Cartridge

Cleaning.”

Removing Crusted Ink from Nozzles

Caution Use care during this process to avoid staining your hands or clothes with ink from the print cartridge.

Black print cartridges left out of the printer or storage container may experience a crusting of ink on the print cartridge nozzles. Do not install a print cartridge with this crusting into the printer or in the storage container.

Use the following procedure to remove the crusted ink from the nose of a black print cartridge.

1. Grasp the print cartridge by the green top portion of the print cartridge.

2. Using a damp cloth, gently and slowly wipe the dried ink off the print cartridge nozzles and into a trash container.

3. Once again, gently and slowly wipe any residual ink off the nozzle plate with a clean portion of the damp cloth.

4. Run the print cartridge cleaning routine. (Refer to "Troubleshooting

Information/Printer Diagnostic Information/Print Cartridge Cleaning.")

5. Open the top cover and clean the wiper located near the right side of the mechanism.

6. Observe the print cartridge cleaning routine printout.

If the printout is not missing dots toward the end of the page, the print cartridge is restored to operating condition.

If the printout is missing dots toward the end of the printout, the process did not restore the print cartridge. Replace the print cartridge.

Clearing Clogged Nozzles

If rows of dots are missing, if the print cartridge contains ink, and if the print cartridge cleaning procedure did not solve the problem, then the print cartridge may have clogged nozzles. Replace the print cartridge.

Printout Missing Dots

Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."

Print Quality Problems

Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print

Quality Problems."

Media Part Numbers

The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper

Handling.”

HP Media Part Numbers

P r o d u c t

Name

Description

HP Premium

Inkjet Paper

(Not for use with photo pen)

HP Premium

Inkjet Papern

(Not for use with photo pen)

HP Premium

Transparency

Film

HP Premium

Transparency

Film

HP Premium

Transparency

Film

HP Premium

Transparency

Film

HP Premium

Glossy Paper

HP Premium

Glossy Paper

HP Premium

Glossy Paper

HP Premium

Glossy Paper

U.S. Letter/A-size coated paper for premium DeskJet printing

European/A4-size coated paper for premium DeskJet printing

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size glossy paper

European/A4-size glossy paper

U.S. Letter/A-size glossy paper

European/A4-size glossy paper

HP Greeting

Card Paper

A-size paper and matching envelope for Quarter fold cards

Continued on next page

Dimensions P a c k a g e

S i z e

216 x 279 mm

(8.5 x 11 in)

200 sheets

P a r t

Number

51634Y

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

200 sheets

20 sheets

20 sheets

50 sheets

50 sheets

10 sheets

10 sheets

50 sheets

50 sheets

20 ea

51634Z

C3828A

C3832A

C3834A

C3835A

C3833A

C3831A

C3836A

C3837A

C1812A

HP Media Part Numbers (Cont.)

Description P r o d u c t

Name

HP Bright

White InkJet

Paper

HP Bright

White InkJet

Paper

HP Banner

Paper

1

HP Banner

Paper 1

HP Photo

Paper

2

HP Photo

Paper 2

HP Photo

Paper Greeting

Card (Available

Spring ‘97)

2

HP Photo

Paper Greeting

Card (Available

Spring ‘97) 2

HP Photo

Paper Invite

Card (Available

Spring ‘97)

2

HP Photo

Paper Invite

Card (Available

Spring ‘97) 2

U.S. Letter/A-size treated paper great for two-sided printing

European/A4-size treated paper great for two-sided printing

U.S. Letter/A-size Z-Fold, bothside printable

European/A4, Z-fold, both-side printable

U.S. Letter/A-size glossy paper great for photos

European/A4-size glossy paper great for photos

U.S. Letter/A-size glossy paper great for photos

European/A4-size glossy paper great for photos

Glossy paper and matching envelopes for half-fold Invite

Card with two-sided printing

Glossy paper and matching envelopes for half-fold Invite

Card with two-sided printing

Dimensions

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 148.5

mm

(8.5 x 5.5 in)

210 x 297 mm

216 x 148.5

mm

(8.5 x 5.5 in)

148 x 210 mm

S h e e t s per Pack

500 sheets

500 sheets

100 sheets

100 sheets

20 sheets

20 sheets

20 sheets

20 sheets

20 sheets

20 sheets

P a r t

Number

C1824A

C1825A

C1820A

C1821A

C1846A

C1847A

C1848A

C1849A

C1850A

C1851A

1. Verify through your User’s Guide the applicability of using banner paper with your printer.

2. Verify through your User’s Guide the applicability of using photo paper with your printer.

Selecting Paper Tips

Tips for Selecting and Using Paper

For paper handling and printable area specifications, refer to

“Product Information/Specifications.”

Always use paper that conforms to the product’s specifications.

Refer to “Product Information/Specifications.”

Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP

Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects.

Before you purchase large quantities of a certain type of paper, print on both sides of a few sheets to determine if it provides acceptable quality printing on its "print side." (See "Determining the Print Side of Media.")

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Tips for Selecting and Using Envelopes

Always use envelopes that conform to the product’s Specifications.

Refer to “Product Information/Specifications.”

Before you purchase large quantities of a certain type of envelope, first sample its ease of use with the printer to determine whether it's compatible.

Use high quality envelopes that are thin and sharply creased.

Do not use envelopes that are shiny or embossed or that have clasps or windows.

Do not use envelopes with thick or crooked edges, or envelopes that are damaged, curled, wrinkled, or irregularly shaped.

Tips for Selecting and Using Transparencies and other Media

Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to

“Product Information/Specifications.”

For best results when printing on transparencies, use HP Premium

Transparency Film.

Do not use paper that is damaged, curled, or wrinkled.

Do not use paper with cutouts or perforations.

Do not use multiple-part forms.

Do not use paper that is heavily textured or embossed.

Tips for Selecting and Using Labels

The following Hewlett-Packard printers support labels:

HP DeskJet 510 HP DeskWriter 510

HP DeskJet 520

HP DeskJet 540

HP DeskWriter 520

HP DeskWriter 540

HP DeskJet 550C

HP DeskJet 560C

HP DeskJet 600 Series

HP DeskJet 750C

HP DeskJet 800 Series

HP DeskWriter 550C

HP DeskWriter 560C

HP DeskWriter 600 Series

While label support is not officially recognized in the User’s Guides, the printers listed above can successfully be used if the following guidelines are STRICTLY followed:

Caution Failure to follow the suggestions below can permanently damage your printer.

The following are guidelines when using labels in HP DeskJet printers:

Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer.

Do not use plastic or clear labels. DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels.

Do not use ANY label material which is damaged, folded, curled, or wrinkled in any fashion. These conditions are frequent causes of jams caused by labels peeling inside the printer. Labels that have peeled inside the printer are difficult to remove and may necessitate returning the printer to HP for service.

Do not use labels that are over two years old. Older label materials are more likely to peel inside the printer.

Do not print on partially used sheets of label material. The varying thicknesses of material passing over the print rollers can cause label jams or print skew.

Observe the following guidelines when storing label materials:

Always store label materials in the manufacturer’s packaging until ready for use. The manufacturer’s packaging protects the labels and adhesives from humidity extremes which could prematurely age the labels.

Always store label materials out of direct sunlight.

Keep label materials flat in the original packaging to help prevent premature aging, wrinkling or bending.

Tips for Selecting and Using Banner Paper

For paper handling and printable area specifications, refer to

“Product Information/Specifications.”

Always use paper that conforms to the product’s specifications.

Refer to “Product Information/Specifications.”

Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner

Paper, will produce excellent printing results for all your banner printing projects.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if it provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge

Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer.

Remove the black print cartridge and replace it with the HP Photo

Cartridge. Refer to the “User’s Guide” for your printer for instructions.

Be certain that you have selected “Use HP Photo Cartridge” in the

Page Setup box.

Use HP Photo Paper (loaded glossy-side down) in your printer’s

IN tray, not HP Premium InkJet paper when you print photographs.

Using HP Photo paper will ensure high-quality, fade-resistant images.

For paper handling and printable area specifications, refer to the

“User’s Guide” for your printer.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if the paper provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or is curled, or has bent edges.

For best results with the HP Photo paper/HP Photo cartridge combination, scan your photographs at 100 or 150 dpi. If you scan them at a higher dpi, you won’t improve the print quality, and your photographs will take longer to print.

Printing in Best mode yields the most vivid colors. (If the slower printing speed is acceptable.)

Loading Paper Tips

General Tips for Loading Media Effectively

To obtain the best print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product’s specifications. Refer to “Product

Information/Specifications.”

Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray.

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side-down into the IN tray of the printer. (See

"Determining the Print Side of Media.”)

Never load more than the recommended amount of media into the

IN tray at one time.

Always load index cards, postcards, and envelopes in portrait orientation (that is, where the paper is longer than wide when placed in the IN tray).

Always use print settings in the printer driver that match the media type, size, and orientation.

Before inserting a stack of media into the IN tray, always tap its edges on a flat surface to even it out.

Determining the Print Side of Media

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down:

For plain paper, load the side identified by the paper’s packaging as the printside face down.

For letterhead paper, load the letterhead side down and facing the back of the paper tray.

For HP Premium Inkjet Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.

For HP Premium Glossy Paper, load the glossy side down.

For index cards or postcards, load the side designed to be written upon face down.

For envelopes, load the side you address face down

For labels, load the paper side down (the slick side up).

For HP Premium Transparency Film, load the rough side down with the sensing strip facing the back of the paper tray.

For HP Premium Banner Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.

Using the Single-Sheet Feeder

If your printer is equipped with a single-sheet feeder, the single-sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray. The single-sheet feeder slides freely to the right and left to accommodate the width of the media you insert.

Always use paper and other media that conform to the product’s

Specifications. Refer to “Product Information/Specifications.”

Part Numbers

N o t e These power modules are not compatible with the

HP DeskJet 300 series printers.

Power Module Part Numbers and General Information

Power Module

Plug Type

2162978

Country or

Region

US

Canada

Latin America

Brazil

Ecuador

Columbia

Taiwan

Saudi Arabia

Mexico

Region’s

AC Voltage

120 VAC

60 Hz

HP Part

Number

9100-5124

(C2175A)

Japan

100 VAC

50/60 Hz

9100-5130

(C2178A)

People’s Republic of China

Argentina

220 VAC

50 Hz

9100-5129

(C2179A)

2162980

Australia

240 VAC

50 Hz

9100-5127

(C2181A)

India

South Africa

2162977

Continued on next page

2162978

Brazil

Philippines

220 VAC

50 Hz

9100-5128

(C2180A)

220 VAC

50 Hz

9100-5391

Power Module Part Numbers and General Information (Cont.)

Power Module

Plug Type

Country or

Region

Region’s

AC Voltage

HP Part

Number

220 VAC

60 Hz 1

9100-5126

(C2182A)

Korea

(4.8 mm Plug)

2162981

United Kingdom

Singapore

Malaysia

Asia-Pacific

Middle East

2162979

Hong Kong

Eastern & Western Europe

Chile

Israel

Jordan

Nicaragua

North Africa

Paraguay

Peru

Russia

Turkey (4 mm Plug)

2162981

Asia, North

Caribbean

Indonesia

South America

Thailand

1. This power module is wound for 50 Hz.

240 VAC

50 Hz

9100-5131

(C2177A)

220 VAC

50 Hz

9100-5348

230 VAC

50 Hz

9100-5132

(C2176A)

220 VAC

60 Hz 1

9100-5346

Specifications

Power Module Specifications

C a t e g o r y

Input Voltage (Power Module Dependent)

Frequency

100 VAC

120 VAC

220 VAC

230 VAC

240 VAC

Specification

100 VAC, 120 VAC, 220 VAC, 230 VAC, or

240 VAC (±10%)

50/60 Hz (±3 Hz)±

60 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

Troubleshooting

Possible Causes of Printer Not Printing

Power module plug may not be fully seated in the printer’s power socket.

Power module may not be connected to a powered receptacle.

Make sure any power strip switches are turned on. Also, try a different outlet.

Power Module is not the correct device for the country or region’s power. Refer to “Product Information/Ordering Printer Options”.

Power Module may be faulty. Substitute another power module if available.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Warranty Information

The warranty for HP DeskJet/DeskWriter printers varies depending upon the product and the date and country of purchase.

For products returned under warranty, Hewlett-Packard may use one of the following options:

Repair the product

Replace the product with a re-manufactured unit

Replace the product with a product of equal or greater functionality

Refund the purchase price

Hewlett-Packard Limited Warranty Statement

H P

P r o d u c t

Software

Print Cartridges

Printer and Peripheral Hardware

Duration of Limited Warranty (Unless otherwise stated in the printer’s documentation)

90 days

90 days

1 Year

Extent of Limited Warranty

1.

Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP’s warranty are stated in the user’s guide. Those conditions and limitations include: a.

b.

For software products, the warranty applies only to the media upon which the product is recorded; and

HP does not warrant the operation of any product to be uninterrupted or error free.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

2.

3.

4.

5.

6.

7.

8.

HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a.

b.

Improper or inadequate maintenance;

Software or interfacing not supplied by HP; c.

d.

e.

f.

Unauthorized modification or misuse;

Operation outside the product’s environmental specifications, including duty cycle abuse or use of a mechanical switchbox without a designated surge protector;

Use of non-supported printing media or memory boards; or

Improper site preparation or maintenance.

For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges.

However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HP’s warranty, the customer shall return the product for replacement.

If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HP’s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.

Your warranty is valid in any country where this product is distributed by Hewlett-Packard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer.

This limited Warranty Statement gives the customer specific legal rights. The customer may also have other legal rights which vary from state to state in the United States, from province to province in

Canada, and from country to country elsewhere in the world.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Limitations of Warranty

1.

2.

3.

NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS

MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER

EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP

AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE.

To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a.

b.

c.

Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a customer (e.g.

Australia and the United Kingdom);

Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations; or

Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.

To the extent allowed by local law, the remedies provided in this

Warranty Statement are the customer’s sole and exclusive remedies.

Limitations of Liability

1.

EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE

LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND

WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s

Obtaining Printer Drivers

Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below.

24-hour modem access

HP BBS Library

HP's electronic bulletin board library service is available 7 days a week,

24 hours a day for your convenient access to HP printer drivers and support information.

In the United States (for the following baud rates: 300, 1200, 2400, 4800,

9600, 14400), call (208) 344-1691.

In the United Kingdom (for baud rates up to 14400) call,

44 (1344) 361891.

World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,

14400), call 1 (208) 344-1691.

Set your modem communications software to N,8,1.

CompuServe

Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum

(GO HPPER).

To subscribe in the United States, call CompuServe, Inc., at

(800) 524-3388 and ask for representative #51 (This service is not operated by Hewlett-Packard).

To subscribe in the United Kingdom, call toll-free (0800) 289378 or

(614) 529-1349.

To subscribe world-wide, call (614) 529-1349.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s

Internet

Printer drivers and product support information can be obtained through the World-Wide Web as follows:

URL ttp://www.hp.com/home.html

or, www.hp.com/go/cposupport

Updated Printer Drivers by Mail

HP's Distribution Centers provide printer drivers and printer driver updates.

Worldwide Fulfillment Information

Driver

Distribution

US and

Canada

Languages

Available

English

French

Spanish

Telephone

O r d e r s

970-339-7009

Mon - Sat, 24 Hours per day

UK

(0) is used only when calling within the country

Asia Pacific

(Singapore)

Australia

(Sidney)

English - - 44 (0) 1429 865 511

French - - - 44 (0) 1429 863 343

German - - 44 (0) 1429 863 353

Spanish - - 44 (0) 1429 520 012

Italian - - - 44 (0) 1429 520 013

Mon - Fri, 8:30 am to 6 pm CET,

(except Wed 8:30 am to 4 pm CET)

All localized languages

All localized languages

65 740 4477

Mon - Fri 8:30 am-

5:30 pm

Singapore time

612 565 6099

Mon - Fri 8:30 am-

5:30 pm Australian

Eastern Time

F a x

O r d e r s

970-330-

7655

(Within UK)

0 1429 866

000

(Outside UK)

44 1429 866

000

65 740 4499

(24 hours a day - 7 days a week)

612 519

5631

(24 hours a day - 7 days a week)

Mail

O r d e r s

US Driver

Fulfillment for

Hewlett-Packard

PO Box 1754

Greeley, CO 80623

European

Fulfillment for

Hewlett-Packard c/o Starpack

International, Ltd.

PO Box 63

Hartlepool

Cleveland

TS25 2YP

United Kingdom

Fulfillment:

Plus Pte Ltd.

No. 51, Ubi Ave 3

Singapore 1440

Fulfillment:

Plus Pty Ltd.

Private Bag 75

Alexandria NSW

Australia 2015

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s U . S . S e r v i c e S u p p o r t C o n t r a c t s

U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP

SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original oneyear warranty repair service. The HP SupportPack provides next day express exchange service (see above) for the duration of a three-year warranty period. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP

SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard.

Customers must purchase this service enhancement within 30 days of piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In-

Touch newsletter.

HP Customer Return Repair Service

If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in

Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation.

To order the HP Customer Return Repair Service for customers with noncritical applications, call toll-free 800-835-4747; ask for ext. 524.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r a c t s

Non-U.S. Service Support Contracts

HP SupportPack

The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a costeffective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on

HP SupportPack and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office or Response Center for that country.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Returning a Printer for Service

In the USA

If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035.

Customers can contact Hewlett-Packard directly by calling HP Customer

Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the HP-Corvallis Repair

Center. If packaging materials are needed, call the HP Resellers

Response Line at (800) 544-9976.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Printer Return Instructions

If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not covered by the warranty. It is suggested that shipments are always insured.

When either a customer or reseller calls HP to arrange for service, the HP

Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. The printer will be delivered to

HP, at HP’s expense, using second day delivery. The customer or reseller must still package the printer for shipment.

Once the printer is repaired, HP will ship it to the customer or reseller location using second day delivery.

You can help assure effective servicing of your customer's printer by following these guidelines:

Procedure:

1.

Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software. If possible, identify the defective area or function.

2.

If you determine that repair is required, please provide the following with the printer when returning the printer for service: a.

b.

c.

d.

Printout a copy of the “HP Printer Repair Sheet.” (For information regarding printouts, see the note at the top of the

HP Printer Repair Sheet.)

Determine the appropriate customer code from the Printer

Repair Feedback Information section which follows.

Fill out the repair sheet. Include specific information, such as the configuration at the time of the malfunction, the type of interface cable, a description of the computer or host, and a description of the software application in use.

If purchased through a Hewlett-Packard reseller, include a copy of the sales slip or other proof of purchase to establish the warranty coverage period.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

In the UK, France, Germany, Switzerland, Austria,

Belgium, Norway, Sweden, Denmark, Finland, and the Netherlands

If a printer fails during the warranty period, the customer should do the following:

1.

Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services.

2.

If the customer is still unable to determine the cause of the failure, the customer should contact their local reseller or the European

Customer Support Center.

Customer support representatives can answer your questions regarding the setup, configuration, installation, and operation of the printer. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for getting the printer serviced and repaired.

If available for your country and language, phone numbers for HP

FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can call the reseller or the nearest

HP Sales and Support Office.

If a printer fails after the warranty period:

1.

Follow the troubleshooting procedures in this document or the printer user's guide.

2.

If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Elsewhere in the World

If a printer fails during or after the warranty period:

1. Follow the troubleshooting procedures in this document or the printer user's guide.

2. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.

Notes

Operating accessories (such as, optional plug-in cartridges, print cartridges, and software) should not be included with the printer unless the problem relates to an accessory.

In the U.S., the power module should not be included with the printer unless instructed otherwise.

Outside of the U.S., the power module should be included when returning the printer for repair.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Service and Support Resources

HP Support Assistant (CD-ROM)

HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-ROM which is updated quarterly and mailed to you as part of the subscription. This system runs on any PC under MS Windows.

Obtaining HP Support Assistant CD-ROM

Country

Telephone

Number

F a x

Number

Mailing

Address

U.S., Canada

Latin America

UK

Europe

Asia Pacific

1 (800) 457-

1762

(24 Hours)

7 Days)

01 (317) 364-

8882

(24 Hours)

(7 Days)

1 (800) 457-

1762

(24 Hours)

(7 Days)

31 (55) 384279

(9:00 - 6:00)

(Monday -

Friday)

65 740-4629

65 740-4477

(8:30 - 5:30)

(Monday -

Friday)

(317) 364-8888 Hewlett-Packard Company

PO Box 4700

Crawfordsville, IN 47933

USA

(317) 364-8888 Hewlett-Packard Company

PO Box 4700

Crawfordsville, IN 47933

USA

0-800-960-273 Hewlett-Packard Company

PO Box 501

7300 AM Apeldoorn

The Netherlands

31 (55) 434455 Hewlett-Packard Company

PO Box 501

7300 AM Apeldoorn

The Netherlands

65 740-4617

65 740-4477

Hewlett-Packard Company

Circuit Road PO Box 0131

Singapore 9137

Singapore

Hewlett-Packard News Network (HPNN)

HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information:

Presales Information

Printer Drivers

HP SupportPack Information

Software Notes

Postsales Information

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

For more information, call 1 (408) 553-7303.

HP Distribution Center

The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays.

HP Customer Information Center

The HP Customer Information Center provides presales product information. This service is available for resellers and end-user customers.

Call 1 (800) 752-0900, Monday - Friday, 6:00 AM - 5:00 PM Pacific Time.

HP Reseller Response Line

The HP Reseller Response Line provides pre-sales and post-sales technical support for HP authorized resellers. Call 1 (800) 544-9976,

Monday - Friday, 8:00 AM - 4:00 PM Pacific Time.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Ordering Supplies

Ordering Supplies

Country

Austria

Australia/New Zealand

Belgium/Luxembourg

Canada (Except Toronto)

Canada (Toronto)

Community of Independent Sales

Czech Republic

Denmark

Europe (East Central Headquarters)

Finland

France

Germany

Greece

Hungary

Iceland

Israel

Italy

Japan

Latin America

Lebanon

Norway

Poland

Portugal

Slovenia

South Africa

Spain

Sweden

Switzerland

The Netherlands

Tunisia

Turkey

United Arabian Emirates

United Kingdom

U.S.

Telephone Number

(1) 25000 536

(03) 895-2895

02-778 34 00

1 (800) 387-3154

(416) 671-8383

(095) 181 8002

(2) 47 17 230

4599 1000

(1) 25 000 0

(90) 887 21

Minitel 3616 HPMICRO,

Rubrique 2: “Points de Vente” agréés

0180-53262-22

30-1-689 64 11

(1) 142 09 86

(1) 67 10 00

00972 3 53 80 380

02/9212 4378

(03) 331-6111

(525) 326-40-00

009611 89 31 13

22 73 56 00

(22) 37 50 65

(01) 301 7343

(61) 159 33 22

002711 806 10 00

900 123 123

(0) 8 750 2000

01 / 735 71 11

020 - 547 6666

002161 28 01 44

(0) 212 224 59 25

009714 37 75 91

01344 369 369

1 (800) 538-8787

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP BBS Library

The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem.

HP BBS Library

Country

Austria

Belgium

Denmark

Finland

France

Germany

Italy

Netherlands

Norway

Sweden

Switzerland

United Kingdom

United States

Worldwide

Number

+ 43 (222) 251658

+ 32 (2) 778-3819

+ 45 (45) 991905

(9600) 7280

3616 HP MICRO

*HP#

+ 39 (2) 9210-4244

+ 31 (20) 647-5433

+ 47 (2) 273-5697

+ 46 (8) 750-6262

+ 41 (64) 560200

+ 44 (1344) 361891

+ 1 (208) 344-1691

Int Code + 1 (208) 344-1691

Baud Rate

2400, 4800, 9600, 14400,

19200, 28000, or ISDN

1200, 2400, 4800, 9600,

14400

300, 1200, 2400, 4800, 9600,

14400

2400, 4800, 9600, 14400

1200 to 14400 (Service

Minitel)

Datex J-BTX System

Up to 14400

2400, 9600, 14400

2400, 4800, 9600, 14400,

19200

2400, 4800, 9600, 14400

Up to 19200 or ISDN

Up to 14400

300, 1200, 2400, 4800, 9600,

14400

300, 1200, 2400, 4800, 9600,

14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP FAXback on Demand - HP FIRST

You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section.

Use the following steps to use HP FIRST:

1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select.

2. We suggest you initially request the index which lists all available documents.

3. Once you receive the HP FIRST index, choose the documents you need.

4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you.

5. Selected documents will be sent immediately to the fax number you have specified.

N o t e

To obtain documents in English from outside the UK, dial your international access code and then (31) 20 681 5792

(international toll rates applicable).

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP FIRST Telephone Numbers

Country (Language)

Austria (German)

Australia (English)

Denmark (Danish)

Belgium (French)

Belgium (Dutch)

Europe (English)

Finland (Finnish)

France (French)

Germany (German)

Hong Kong (English)

Italy (Italian)

Korea (Korean)

Netherlands (Dutch)

Norway (Norwegian)

Singapore (English)

Spain (Spanish)

Sweden (Swedish)

Switzerland (French)

Switzerland (German)

UK

US

Worldwide

Telephone Number

0660-8128

61-3-272 26 27

800-10453

0800 1 7043

0800 1 1906

(31) 20 681 5792

9800-13134

05-905900

0130-810061

506 24 22

1678-59020

82-2-769 05 43

06-0222420

800-11319

65-291 79 51

900-993123

020-795743

155-1526

155-1527

0800 96 02 71

1 (800) 333-1917

Int Code + 1 (208) 344-4809

HP Audio Tips (U.S. Only)

HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use the following telephone number:

1 (800) 333-1917

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users.

You can join CompuServe at no charge by calling a telephone number in the table below. CompuServe will send you a free introductory membership immediately, including information on how to access

CompuServe. From the CompuServe prompt, type:

GO HP <Enter>

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

CompuServe Telephone Numbers by Country Table

Local Call/

Free-Phone Number Country

Argentina

Australia

Canada

Chile

France

Germany

Hong Kong

Hungary

Israel

Japan

New Zealand

Portugal

South Africa

South Korea

Spain

Taiwan

UK

U.S.

Venezuela

Worldwide

(008) 025240

1 (800) 848-8199

36,638,122

(0130) 3732

(0120) 221200

(0800) 446113

(080) 022-7400

(0800) 289378

1 (800) 848-8199

Direct Number

54 (1) 345-3871

61 (2) 410-4260

1 (614) 529-1349

56 (2) 696-8807

33 (1) 4714-2160

49 (89) 6655-0111

852 867-0118

36 (1) 156-5366

972 (3) 290466

81 (3) 5471-5806

61 (2) 410-4260

33 (1) 4714-2160

27 (12) 841-2530

82 (2) 411-1327

33 (1) 4714-2160

866 (2) 651-6899

44 (1272) 760680

1 (614) 529-1349

58 (2) 793-2984

Int Code + 1 (614) 529-1349

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Hewlett-Packard Telephone Support

Technical Phone Support for Customers

The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warranty, the customer should call (208) 323-2551. If the product is out of warranty, the customer has two options.

The customer can call 1 (900) 555-1500 at $2.50 per minute.

The customer can call 1 (800) 999-1148 at $25.00 per call using

VISA or MasterCard.

(The above prices are subject to change without notice)

To ensure the call is dealt with quickly, have the following information ready:

The product model number and serial number.

The operating system version and the configuration.

A description of the software installed and the accessories used.

HP North American Customer Support Center

Assistance from the Hewlett-Packard North American Customer Support

Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain time, except Wednesday when the hours are 7:00 AM to 4:00 PM.

1 (303) 635-1000

HP European Customer Support Center

Assistance from the Hewlett-Packard European Customer Support Center is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central

European time, except Wednesday when the hours are 8:30 AM to 4:00

PM.

Int Code + 31 (20) 682-8291

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Contacting Hewlett-Packard

To contact Hewlett-Packard, check your local telephone directory for the

HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

Asia

Far East Sales Region Headquarters

Hewlett-Packard Asia Ltd.

22/F Peregrine Tower

Lipp Centre

89 Queensway, Central

Hong Kong

Canada

Hewlett-Packard Ltd.

6877 Goreway Drive

Mississauga

Ontario L4V 1M8, Canada

Europe

European Operations Headquarters

Hewlett-Packard S.A.

150, route du Nant-d’Avril

PO Box 1217

Meyrin 2/Geneva, Switzerland

Latin America

Hewlett-Packard Latin Am. Headquarters

Monte Pelvoux 111

Lomas de Chapultepec

11000 Mexico D.F.

Middle East/Africa

Middle East/Central Africa Sales Headquarters

Hewlett-Packard S.A.

Rue de Veyrot 39

CH-1217 Meyrin 1/Geneva, Switzerland

U.S.

Intercon Operations Headquarters

Hewlett-Packard Company

3495 Deer Creek Road

PO Box 10495

Palo Alto, CA 94303-0896, USA

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

Printer Repair Feedback Information

Procedure for Providing Repair Feedback Information:

1.

Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page.

2.

3.

Observe the problem with the printer. Verify the problem is repeatable.

Determine the customer code from the table below.

4.

Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes

Customer

C o d e

CPS100

Failure

Keywords

STARTUP

P R O B L E M S

Power-Up Failed

Failure

Description

CPS105

CPS110

CPS200

CPS205

CPS210

CPS215

CWP000

Self-Test Failed

Erratic/Intermittent

Operation

Lights On Steady

Lights Flash in Unison

No Lights/Fan Only/No

Lamp

Lights Flashing

Alternately

Q U A L I T Y

Multiple Exchange

No lights, no noise, no movement, power failure, dead

Self-test does not print or is incomplete/wrong

Product behaves inconsistently or exhibits an intermittent failure

LEDs on front panel ON steady

LEDs on front panel ON and flashing

No LEDs On or no LEDs and the fan is ON or lamp not on

Different LED’s flash On and Off alternately

CWP005

CWP010

CWP015

CWP020

CWP025

CPG100

CPG105

CPP100

CPN100

CPN105

Customer Return

Re-Repair 90 days

Defective from Stock

Customer Damaged

Wrong Model

PERFORMANCE

Won’t Print

Stops Printing

Burning Smell

Grinding, Squeaking,

Scraping Noise

Knocking, Clicking,

Chattering Noise

Table continued on next page

Customer has received more than one exchange per incident

Customer returns exchanged unit

Unit fails within 90 days of previous repair

Unit shipped to customer is defective from stock

Customer/Reseller has damaged or mis-repaired unit

Wrong model or product sent to customer

Printer will not print or locks up while printing

Prints part of a page then stops

During operation, unit emits a burning smell

Unusual, persistent grinding, squeaking, scraping noise

Frequent shock or clicking or chattering noise

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)

Customer

C o d e

Failure

Keywords

MEDIA HANDLING

Failure

Description

CMM100

CMM105

CMM110

CMM115

CMM120

CMM135

CMM140

CMM150

Multiple Pick

Incomplete Load

Media Jams

Skewed/Slanted Page

Media Eject Problem

Continuous Media

Feed

Tracks on Media

Paper/envelope/transparency not loading

Several sheets/envelopes are picked together

Sheet/envelope loads then stops or media slips

Sheet/envelope/labels stuck inside of product/obstruction

Sheet/envelope loads unevenly

Sheet/envelope fails to eject

Continuously picks and feeds media

Excessive force on pinch wheels causes tracks on media

CGT100

P R I N T / I M A G E

Q U A L I T Y

Missing Dots

CGT105

CGT110

CGT115

Fuzzy/Blurred/Wavy or

Unusual Print

Vertical Misalignment

White line or streak through text or graphics, partial characters

Overspray of dots or print appears wavy or compressed or faded

Table columns of text/vertical lines are not well aligned (bi-directional shift)

Prints extra lines across media when printing self-test

CGT120

CGT125

CGT130

CPG115

Underlines or Streaks in Printing

Incomplete/Faded

Print

Won’t Print

Wrong Colors

Hardware Banding

Parts of printed characters are missing on self-test or print is faded

Carriage moving but not printing

Printing wrong colors or ink appears mixed

Printed page exhibits banding in print not caused by the print cartridge

Table continued on next page

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)

Customer

C o d e

CCP100

CCP105

CCP120

CCP125

CKK100

CKK105

CTT105

CTT110

CTT120

CYD100

CZZ000

Failure

Keywords

Failure

Description

C A R R I A G E

P R O B L E M S

Left-Side Collision Carriage slams to left side and stays there

Right-Side Collision Carriage slams to right side and stays there

Erratic/Slow Movement Erratic, slow movement or carriage stalls or hangs

Pen Won’t Lock Pen cartridge won’t lock in carriage

COMMUNICATION

I/O Port Fail Serial or parallel Input/Output from PC fails to print...not cable or PC

Local Area Network communications failed LAN/MIO Fail

P R I N T

CARTRIDGE (PEN)

Leaking Pen

Rejects Cartridge

Short Pen Life

Print cartridge has leaked in printer and damaged printer

Printer rejects cartridge or cartridge will not install properly

Cartridge life not to specifications

M I S C E L L A N E O U S

Loose/Damaged part

NTF

Broken, scratched, damaged or loose part

No trouble found

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP Printer Repair Sheet

N o t e To print this form, select “Print” under the “File” menu.

Company Information

Company name: __________________________________________

Address: ________________________________________________

________________________________________________________

Phone number:____________________________________________

Your name: ______________________________________________

Printer Information

Printer model: ____________________________________________

Serial number: ____________________________________________

Date of purchase: __________________________________________

Date that you are sending the printer: ___________________________

Customer code: ___________________________________________

Failure is:

Occasionally intermittent: ___

Frequently intermittent: ___

Continuous: ___

Brand and model of your computer: ____________________________

Version of software you are using: _____________________________

The driver you are using: ____________________________________

Other information about the problem: ___________________________

________________________________________________________

Included Information

Check the following if able to provide additional troubleshooting information.

___Sample printout included

___Printer self-test included

___Unable to print the printer self-test

___Actions taken to resolve the problem and the results

________________________________________________________

________________________________________________________

________________________________________________________

MS Windows Printing

Microsoft Windows 3.1 comes with printer drivers that work with HP

DeskJet printers. However the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet printer.

Only the HP ColorSmart Printer Driver software, part of the HP Printing

System for Windows, takes advantage of all the features of HP DeskJet

540 printer.

The HP ColorSmart Printer Driver software is compatible with Microsoft

Windows 3.1. Access to the printer driver to change specific settings is available from each software application program. The steps to access the printer driver will vary depending on the software program. Generally, the printer driver is found under a “print” menu in the software program.

The user can also access the printer driver through the Microsoft Windows

Printers control panel. The control panel allows the user to:

Select the default printer from a list of loaded printer drivers.

Add Microsoft printer drivers.

Remove unneeded printer drivers.

Set various printer options (which may be superseded by the printer settings selected in the software application program).

Confirm the port which the printer is using.

To open the Printers control panel:

1. Double-click Main in the Program Manager.

2. Double-click Control Panel.

3. Double-click Printers.

The default printer is listed in the text box at the top of the dialog box. To select a different default printer, double-click a printer from the list of installed printers.

Although the Printers control panel provides access to various printer settings, like paper type and page orientation, these settings are overridden by settings made from within an application. The Printers control panel settings are used when an application does not specify certain defaults.

Because the user can connect their printer to either LPT or COM ports, it is important to make sure the proper port is selected to avoid problems. The steps below identify how to select/change a printer port from the control panel.

To select a port:

1. Open the Printers control panel.

2. Click Connect.

3. Select the port from the list.

The default printer name is followed by the name of the port it is connected to.

Microsoft Windows 3.1 comes with printer drivers that work with HP

DeskJet printers. However the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet printers. Only the HP DeskJet 540 Printer Driver software, part of the HP

Printing System for Windows, takes advantage of all the features of the HP

DeskJet 540 Printer.

HP Printing System for Windows

The HP Printing System for Windows includes:

HP ColorSmart Printer Driver

HP DeskJet Status Monitor

HP DeskJet Utilities program group

14 TrueType Fonts

Quick Tour

HP DeskJet Control Panel for DOS

The HP DeskJet Status Monitor allows you to:

Monitor a current print job

Monitor the printer’s status at any time

Print a self-test page

Clean the print cartridges

Cancel the current print job

The HP DeskJet Status Monitor Dialog Box

The DeskJet Utilities include:

On-line information about the HP DeskJet 540 printer. To access the on-line information: click Help in the ColorSmart dialog box or the ColorSmart Options dialog box, or double-click the HP DeskJet

540 Printer Information icon in the HP DeskJet Utilities program group in the Program Manager.

Dr. DeskJet diagnostic program, which contains detailed information about common printing problems and easy to understand solutions. To access Dr. DeskJet: click Dr. DeskJet in the On-line Information, or double-click the Dr. DeskJet icon in the

HP DeskJet Utilities program group in the Program Manager.

Late-breaking release notes in the ReadMe.txt file.

Installing the Printer Driver

The minimum system requirements to run the HP Printing System for

Windows are:

Windows version 3.1

An 80386 processor

2 MB of RAM to print in black or 4 MB of RAM to print in color

10 MB free hard disk space

Before installing the printer software:

1. Unpack the printer and set it up with the procedures described in

“User Documentation/Setup Guide.”

2. Make sure the computer and the printer are both turned on and connected with the proper cable.

3. Close any screen savers or other software running in the background on the computer.

To install the HP Printing System for Windows:

1. Insert Installation Disk 1 into the computer’s disk drive.

2. Click File in the menu bar of the Program Manager window.

3. Choose Run in the File menu to open the Run dialog box.

4. Type A:\SETUP or B:\SETUP (depending on the computer’s configuration) in the text box and click OK.

5. Follow the on-screen instructions during the installation process and provide appropriate computer system information.

6. Restart Windows to activate the HP DeskJet 540 Printer Driver.

About the Printer Driver

The HP ColorSmart Printer driver software provides access to all the capabilities of the HP DeskJet 540 printer, when used a Windows application. The following options are available from the ColorSmart dialog box:

Automatic or Manual printing

Color or Grayscale printing

Best, Normal, or EconoFast print quality

Paper Type

Paper Size

Number of Copies

Ordered printing

Portrait or Landscape print orientation

The HP ColorSmart Printer Driver has built-in, context-sensitive help.

When an option in the dialog box is clicked, an explanation of that option appears at the bottom of the dialog box. For more detailed help, click the

Help button in the ColorSmart dialog box.

Using the Printer Driver

To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from within a Windows application:

1. Choose Print (or Print Setup, depending on the application) from the File menu.

2. Click the Setup button.

To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from the Windows Control Panel:

1. Double-click Main in the Program Manager window.

2. Double-click Control Panel.

3. Double-click Printers.

4. Select the HP DeskJet 540 printer in the Installed Printers list and click the Setup button.

The ColorSmart Dialog box appears.

ColorSmart Printer Driver Dialog Box

HP DeskJet 540 ColorSmart Dialog Box Options

Option Description

ColorSmart

Options

Orientation

Print Quality

Copies

Paper Type

Paper Size

OK

Cancel

Default

Help

Automatic or Manual screen-to-printer color mapping.

Opens the ColorSmart Options dialog box.

Portrait (tall) or landscape (wide).

Best (presentation quality), Normal (letter quality), or

EconoFast (draft quality).

Set the number of copies to be printed. Click the Ordered

Printing box to collate the printed pages of multiple copies.

The media may be either plain paper, one of HP’s special media types, or transparency film.

The pop-up menu displays selections supported by the printer.

Click the Custom button to specify a custom paper size.

Accept changes

Cancel changes

Save the current settings as the default settings for the

ColorSmart Dialog Box.

Open the HP DeskJet 540 Printer on-line help

ColorSmart: Automatic vs. Manual Printing

In most cases the best print output is obtained by choosing Automatic

ColorSmart printing. In automatic mode, the printer driver uses HP’s

ColorSmart technology to intelligently analyze each element in a document at the time of printing to provide the best color output.

If the color output obtained using the Automatic ColorSmart option is not satisfactory, use the Manual option.

To print in Manual ColorSmart mode:

1. Select the Manual button.

2. Click the Options button, which opens the ColorSmart Options dialog box.

The Manual ColorSmart Options dialog box provides control over

Intensity, Halftoning, and Color Control.

The Intensity slider bar adjusts the amount of ink applied to the paper—

Darker means more ink, Lighter means less ink. Halftoning describes how the driver places individual drops of ink on the page to reproduce different shades of the same color. Scatter halftoning, the default setting, usually gives the best results. Pattern halftoning applies different patterns of dots for different shades of a color.

The Color Control offers two options: Vivid Color and Match Screen. To print the document so it looks like it looks on the computer screen, choose

Match Screen. To make the colors of the printed output brighter and more vivid than they appear on the screen, choose Vivid Color.

Manual ColorSmart Options Dialog Box

Grayscale Printing

To economize on the use of the color print cartridge, print draft copies of color documents in grayscale. Grayscale printing is significantly faster than color printing, and it gives a good approximation of the final output. To print in grayscale, select the Print in Grayscale option in the

ColorSmart dialog box.

The Grayscale Option dialog box provides control over intensity and halftoning.

Grayscale Options Dialog Box

Optimizing Performance

The print speed and overall performance of the HP DeskJet 540 printer can be affected by several things:

The amount of RAM can determine how fast documents are sent to the printer. Increasing RAM can speed up this process as well as make the computer work more efficiently at other things besides printing.

The printer driver used to print documents can make a significant difference in the quality of the printed output. Make sure an up-todate version of an HP printer driver designed specifically for the

HP DeskJet 540 printer is installed. To check this:

1. Double-click the Printers icon in the Windows Control Panel

2. Select the HP DeskJet 540 printer in the Installed Printers list.

3. Click Setup to check the version number. The version number is located in the title bar of the HP ColorSmart dialog box.

The size and complexity of the documents printed can make a difference in the printer's performance. Graphics are usually more complex - especially color graphics - and print more slowly than text.

The processing speed of the computer will determine how fast a document is sent to the printer. For example, a computer with a

486 processor runs faster than a computer with a 386 or a 286 processor.

Running numerous software programs at one time slows down printing; each open program uses RAM. Therefore, limit the number of programs or documents open at one time.

Screen fonts are stored in RAM, which means they use up memory that the printer may need in order to print. Delete screen fonts or printer fonts that are not needed.

Using On-line Help

Two types of on-line help provide information about the printer software.

Printer Software Help

Type of help P r o v i d e s

Context Sensitive

Help

On-line Help

ReadMe Files

Information about options in the dialog box when you click on certain parts of the screen.

Comprehensive information about the printer software and hardware.

Release notes and current information.

How to access/where to find

Available within the ColorSmart

Printer Driver dialog box.

Click the Help button within the

ColorSmart Printer Driver dialog box.

On the Driver Installation Disk.

Cleaning and Aligning Print Cartridges

All of these functions are available from within the HP DeskJet Status

Monitor. For more information on printer cartridge services, refer to “Print

Cartridge Information.”

DOS Printing

Printer Drivers Available

Since DOS applications are developed independently under different standards, each DOS application requires its own printer driver. Current software drivers for most HP DeskJet printers are available from the individual software manufacturers. A list of DOS software developer contact information is in the DOS Printing Guide, part of the User’s Guide

Kit. Information on installing a DOS printer driver for a particular DOS application is supplied by the software manufacturer.

If there is no driver available for the DeskJet 540 printer, use a driver for a different HP DeskJet printer. In some cases, the substitute driver does not provide access to all of the DeskJet 540’s capabilities. The following table outlines usable drivers and their capabilities when used with the DeskJet

540 printer.

Substituting Printer Drivers

Printer Driver

HP DeskJet 540

HP DeskJet 560C

HP DeskJet 520

HP DeskJet 550C

HP DeskJet 500C

HP DeskJet 510

HP DeskJet 500

Supported Features

Color Printing

Color Printing

Color Printing

Color Printing

Color Printing

Monochrome Printing Only

Monochrome Printing Only

DeskJet Control Panel for DOS

The HP DeskJet Control Panel for DOS is software that replaces the front panel switches found on older printers. The HP Control Panel for DOS does not replace printer drivers; it must be used along with DOS software printer drivers. When there is no specific DeskJet 540 printer driver available for an application, the HP Control Panel gives the user access to print settings and features not available through the DOS application. If settings are available in the DOS application printer driver and the HP

Control Panel, the settings made in the DOS application usually override those made in the HP Control Panel.

The HP Control Panel for DOS also lets the user monitor the printer’s status, and clean and align the print cartridges.

Minimum System Requirements

DOS version 3.3 (or newer)

An 80286 (or better) processor

2 MB of RAM to print in black or 4 MB of RAM to print in color

Installation

Before installing the DOS control panel:

1. Unpack the printer and setup the printer.

2. Make sure the computer and the printer are both turned on and connected with the proper cable.

To install the DOS control panel:

1. Insert disk containing the control panel for DOS software into the disk drive.

2. At the DOS prompt, type A:\Install (or B:\Install depending on the floppy drive configuration) and press Enter.

3. Follow the on-screen instructions.

After installing the software, the print cartridges need to be aligned before beginning any print jobs.

To align the print cartridges:

1. Type DJCP at the DOS prompt to open the stand-alone DOS

Control Panel.

2. Select Align Print Cartridges and follow the on-screen instructions.

Two Ways to Use the Control Panel

The DOS Control Panel can run either as a stand-alone application or as a memory resident application. To run the DOS Control Panel as a stand alone application: type DJCP at the DOS prompt.

The DOS Control Panel must be loaded into memory at start-up to work as a memory resident application.

To set up the DOS Control Panel as a memory resident application:

1. Type DJCP at the DOS prompt to open the stand-alone HP

Control Panel for DOS.

2. Select More Settings.

3. Select Memory Resident Functions.

4. Select Make Memory Resident.

5. Select Done and reboot the computer.

To open the memory resident HP DeskJet Control Panel for DOS: type the

DOS Control Panel hot key.

The memory resident Control Panel is a subset of the stand-alone application due to memory considerations.

Memory Resident DOS Control Panel

Whether stand-alone or memory resident, the DOS Control Panel allows the user to control or view the following:

Pen Services (clean, prime, and align the pens)

Print Quality

Page Orientation

Font Width (normal or compressed)

Status Reports (limited in the resident Control Panel)

Context-Sensitive Help

In addition to these, the stand-alone Control Panel for DOS provides access to:

Paper Size

Media Type (paper or transparencies)

Character Set

Lines per Page

Line Termination

Reset All Settings

Memory Resident Controls

OS/2 Printer Driver

The HP ColorSmart printer driver for the HP DeskJet 540 printer can be accessed through OS/2 by using Windows 3.1 in OS/2.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T h e P r i n t i n g S y s t e m

The Printing System

Printing systems contain hardware and software components which must work together properly before printing can take place. The printer driver provides the interface between the software applications that support printing, the computer’s hardware, and the printer. The basic printing system consists of the following:

1. Host computer (PC or Macintosh)

2. Application software (word processing, graphics design, desktop publishing, etc.)

3. Printer driver (specific to your printer and, in some cases, your application software)

4. Printer cable

5. Printer (HP DeskJet or DeskWriter)

6. The paper or other media upon which printing will take place

N o t e Printing systems in networks may contain a somewhat different configuration of hardware and software.

HP ColorSmart printer drivers not only provide the hardware/software interface, but also allow bi-directional communication between the printer and the computer. Bi-directional communication allows printing information to flow from the computer to the printer, and printer status and error information to flow back from the printer to the computer.

Resolving Printing System Problems

Many printer problems and their solutions are reported in error messages that appear on the computer’s screen. When one of these messages is received, follow the instructions given. Check the HP DeskJet Status

Monitor (MS Windows users) or the Print Monitor (Macintosh) for information on the current status of the printer.

If you haven’t received an error message on the computer’s screen but have noted a problem with your printer, read through the troubleshooting topics that follow to find one that matches your printer’s symptoms.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Troubleshooting Hints

The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions.

N o t e To save time diagnosing printing system problems, the

Possible Cause column in the table below is given with the most likely cause listed first. If the printing system does not respond correctly after trying the first solution, proceed the next, etc.

Printing System Problems, Causes and Solutions

Problem Possible Cause Solution

Printer does not print.

(Power light on,

Form Feed light off)

The printer driver is still preparing data to send to the printer.

Wait a few minutes. Some computers take several minutes of processing time before sending any data to the printer.

The interface connection or the interface cable has failed.

Failure of the host computer.

The problem is caused by TSR programs or the application software.

1. Verify the interface cable is an approved interface cable. (Must conform to IEEE 1284-B standards)

2. The interface cable may be faulty. Check the interface cable connections or try another interface cable.

3. Wrong interface connection. For example, the printer is connected to the serial port (e.g. COM1) rather than a parallel interface port.

1. Verify the host is operating correctly by printing to another printer.

2. The computer-to-printer connection has failed.

Unplug the printer from the host computer and try printing a self-test. If the self-test prints OK, verify the host computer and interface cable are functional by printing to a different printer using the same printer port and printer cable.

1. Close (or “rem-out”) any screen saver or other

TSR (Terminate Stay Resident) software programs (such as MacDisk) that are open and running in the background. Restart your computer.

2. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.

Continued on next page

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Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

Printer does not print.

(Cont.)

(Power light is on, the Form

Feed light is off)

The wrong printer is selected

(MS Windows) Open the Printers dialog box in the

MS Windows Control Panel and verify that the correct printer is selected. (An on-screen message may ask you to open Page Setup in your application.)

(Macintosh) Open the Chooser, select the correct printer, and close the Chooser. (An on-screen message may ask you to open Page Setup in your application.)

It may be necessary to reinstall the printer driver software using the instructions from the setup card.

The problem is caused by the printer driver.

The printer’s name does not appear in the Installed

Printers list in the

Printers dialog box in the MS Windows

Control Panel.

The problem is caused by the application software or the printer driver.

1. Close all TSRs (screen savers and other software that runs in the background).

2. Exit and then restart MS Windows.

3. Verify all TSRs remained closed.

4. Reinstall the printer driver using the instructions from the setup card.

1. Restart Windows and print the self-test from the

HP Toolbox.

2. Verify the proper printer driver and parallel port are selected. The printer driver’s name should appear in the Installed Printers dialog box.

3. Close any screen saver or other TSR (Terminate

Stay Resident) software programs that are open and running in the background. Restart your computer.

4. It may be necessary to reinstall the printer driver software using the instructions from the setup card.

5. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.

Continued on next page

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

The printer does not print.

(All lights are blinking)

The printout contains garbled or strange text characters (such as hearts or smiling faces), or contains distorted graphic images.

The printer-tocomputer connection failed.

The printer has failed.

The wrong printer may be selected.

1. Switch off the printer, disconnect the printer cable, switch the printer on.

2. If the Power light comes on and the Form Feed light remain off, print a sample page.

3. If the sample page prints, the printer is not the problem.

4. Reconnect the printer cable and re-send the file.

5. If the problem persists, the problem may be with the printer cable, the cable connections, or the computer port. (First, try another printer cable.)

1. Switch off the printer, disconnect the printer cable, switch the printer on.

2. If all lights begin blinking again, the printer is faulty.

Verify that the proper printer driver is selected. The printer driver’s name should appear in the installed printer’s dialog box (MS Windows) or the Chooser menu (Macintosh).

The printer-tocomputer connection failed.

The paper does not eject from the printer.

Continued on next page

The printer did not receive a formfeed command.

1. Switch off the printer, disconnect the printer cable, and switch the printer on.

2. Print a self-test (or demo) page.

3. If the self-test page prints, the printer is not the problem.

4. Reconnect the printer cable and re-send the file to the printer.

5. If the printout is still garbled, the problem may be with the printer cable, the cable connections, or the computer host. Try another printer cable. Try a different computer.

If the software does not send automatic form-feed commands, press the Form Feed key on the printer to initiate a manual form-feed.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

The colors in the printout do not match the colors on the host computer’s monitor.

The printout contains faint or fuzzy print.

The printer driver settings may not be correct for your monitor.

The printer driver settings, the pens, or the selected media may be faulty.

Verify that your print cartridges are at room temperature and have plenty of ink, then try the following:

1. Verify that Complex Color Printing or Color

Match option is selected in the Options menu of the Printer Setup menu.

2. Try a different dithering method. See the “User’s

Guide” for your printer for dithering recommendations.

Verify the print cartridges are at room temperature, and have plenty of ink. Verify that the print settings are appropriate for the media selected.

Make sure the correct print settings are selected in the printer driver. (The printer driver settings should appear in the Installed Printers dialog box.)

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g P r i n t e r T r o u b l e s h o o t i n g H i n t s

Printer Troubleshooting Hints

Troubleshooting Tools

The following table lists the tools needed for general printer maintenance.

Recommended Troubleshooting Tools and Supplies

Tool Purpose

Tissue

Lint -free cloth

Computer vacuum

Distilled water

Print Cartridge Cleaning Operations.

Cleaning the Printer and the Print Cartridge Contacts.

Loosening and removing paper dust and other particulate matter from the interior of the printer.

Used for all cleaning purposes requiring water.

HP Toolbox (MS Windows Users)

HP Toolbox helps you diagnose and solve common printing problems.

To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet

Utilities program group. Then follow the symptoms and solutions that apply.

N o t e Instead of the HP Toolbox, earlier versions of MS Windows printer drivers used Dr. DeskJet which performed similar functions. To access Dr. DeskJet, double-click the Dr.

DeskJet icon in the HP DeskJet Utilities program group.

Then follow the symptoms and solutions that apply.

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Troubleshooting Flowcharts

Troubleshooting Flowcharts - Power-On Section

See "EX" and "EZ" See "CSP200"

Power-O n Sect ion

Start

Turn on the printer.

Power light turns on?

Yes

No

1. Verify the power module is plugged into a powered AC receptacle.

2. Verify the power module is plugged into the printer.

3. Check the power module with another printer.

4. Unplug the interface cable.

Yes

Power light turns on?

No

Return for service.

See "CSP100" and

“CSP210” customer codes.

Printer noisy?

Yes

1. Check for obstructions or loose parts.

2. Determine noise is excessive for product.

No

No

Still Noisy?

Yes

Return for service. See

"CPN100" or “CPN105” customer codes.

Carriage Moves

& Power/Ready

light on

steady?

No Control panel

light(s) flashing?

No

1. Verify the computer is on.

2. Disconnect the printer from the computer.

Yes Yes

1. Check for carriage obstruction.

2. Check for missing/incorrect print cartridge.

Yes

Flashing?

No Return for service.

See "CSP200" customer code.

Go to the

Self-Test section of the Flowchart

No

Still flashing?

Yes See Printer Diagnostic Information/Error Light

Indications. See "CSP205", and "CSP215" customer codes.

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Troubleshooting Flowcharts - Self-Test Section

Self-Test Sect ion

Run the printing self-test.

Does the self-test match the example in Printer

Diagnostic

Information?

No

Yes

Yes

Control panel lights flashing?

Yes

See Printer Diagnostic Information/Error Light

Indications. See "CSP205" and “CSP215 customer codes.

No

Is the printout complete?

No Return for service. See

"CGT100" through “CPG115” customer codes.

Yes

Is the print quality good?

No

See Print Quality Problems.

See "CGT100” through

“CPG115" customer codes.

Printer noisy?

No

Go to the Macintosh or

PC Connect Sections of the Flowchart

Yes 1. Check for obstructions or loose parts.

2. Determine noise is excessive for product.

No

Still Noisy?

Yes

Return for service. See

"CPN100" and CPN105” customer codes.

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Troubleshooting Flowcharts - PC Connect Section

PC Connect Sect ion

From the Self-Test

Section

Can standard

ASCII text be printed

(dir, edit)?

No

Yes

1. Reconnect the interface cable.

2. Try another interface cable.

3. Verify the printer and computer are properly configured.

4. Try the printer with another computer.

Yes

Print ASCII text?

No

Return for service. See

“CKK100 “ and “CKK105” customer codes.

Print from

an MS Windows

Application?

No

1. Check that the driver version is correct.

2. Check the configuration in the MS Windows control panel.

Yes

At this point, the printer should be operating normally.

However, if it is not, return it for service along with a complete description of the problem.

Yes Print from MS

Windows?

No

Return printer for service and document the error and its symptoms. See “Warranty and

Support Information” for customer code information.

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Troubleshooting Flowcharts - Macintosh Connect Section

Macint osh Connect Sect ion

From the Self-Test

Section

Prints from a

Macintosh Computer?

No

1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial).

2. If AppleTalk, verify that AppleTalk is active in the Chooser.

3. If connected serially, verify that AppleTalk is inactive in the Chooser.

4. Verify the correct port is selected in the Chooser.

5. Reconnect the interface cable.

6. Try another interface cable.

7. Try the printer with another computer.

Yes

Yes

Print ok?

No

Return for Service. See

“CKK100 “ and “CKK105 " customer codes.

At this point, the printer should be operating normally. However, if it is not, return the printer for service and document the error and its symptoms. See

“Warranty and Support

Information” for additional customer code information.

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MacIntosh Troubleshooting

N o t e HP periodically provides updates of the printer software.

These updates may include enhancements that improve printer performance.

Problems and Solutions

Problem Solution

Printer won’t print

Printer icon does not appear on the left side of the

Chooser.

The printer name does not appear on the right side of the Chooser or the HP

DeskWriter family printer is not listed.

Power light is On, the

Resume light is Off.

Open the Chooser and verify that the correct printer is selected.

Make sure that the printer is turned on.

Make sure that the printer driver icon is in the Extensions

Folder.

Make sure the printer is turned on.

Open the Chooser and make sure AppleTalk is active.

Check that the correct printer is in the Chooser, then close all applications and restart. If this doesn’t work it may be necessary to reinstall the printer driver software.

P r i n t e r I n t e r f a c e I n f o r m a t i o n

HP DeskJet Printers

H P D e s k J e t P r i n t e r s

Cable and Connector Information

Recommended Interface Cables

Host Interface

HP IEEE-1284

Compliant Cable

HP IEEE-1284

Compliant Cable

HP Cable

Part Number

C2950A

C2951A

Cable Length

2 Meters

3 Meters

Cable Connectors

DB-25 Male to 36-Pin

Centronics Male

DB-25 Male to 36-Pin

Centronics Male

Interface Specifications

HP DeskJet printers communicate with computers through a single

IEEE1284-B parallel I/O interface connector. For more information about interface connection and operation, see “DOS I/O Interface Description.”

Communication Modes and Supported Protocols

C a t e g o r y

Interface Protocol

Communication Modes Available

Specification

IEEE-1284 Compatible

Compatible (Centronics)

Nibble

ECP

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IEEE-1284 Interface Connector

18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19

2162989

IEEE-1284 Interface Port (DOS/MS Windows)

P i n

Number S o u r c e

Compatibilit y Mode

Nibble

M o d e

13

14

15

9

10

11

12

7

8

5

6

3

4

1

2

Continued on next page

Host

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Host nStrobe nAck

Busy

PError

Select nAutoFd

HostClk

Data 1 (LSB)

Data 2

Data 3

Data 4

Data 5

Data 6

Data 7

Data 8

PrtClk

PrtBusy

AckDataReq

Xflag

HostBusy

E C P

M o d e

HostClk

PeriphClk

PeriphAck nAckReverse

Xflag

HostAck

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

IEEE-1284 Interface Port (DOS/MS Windows) (Cont.)

P i n

Number

20

21

22

23

16

17

18

19

24

25

26

27

28

29

30

31

32

36

S o u r c e

Peripheral

Host

Peripheral

Host

Compatibility

M o d e nInit nFault nSelectLn

Nibble

M o d e

Logic Gnd

Chassis Gnd

Peripheral Logic High

Signal Ground (nStrobe)

Signal Ground (Data 1)

Signal Ground (Data 2)

Signal Ground (Data 3)

Signal Ground (Data 4)

Signal Ground (Data 5)

Signal Ground (Data 6)

Signal Ground (Data 7)

Signal Ground (Data 8)

Signal Ground

(Perror, Select, nAck)

Signal Ground

(Busy, nFault)

Signal Ground

(nAuto Fd, nSelectLn, nInit) nInit nDataAvail

1284 Active

E C P

M o d e nReverseRequest nPeriphRequest

1284 Active

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

DOS I/O Interface Description

The IEEE-1284 standard defines a signaling method for bi-directional parallel communications between hosts and printers or other peripheral devices. This standard provides improved performance and bi-directional

(two-way) communication, allowing a new generation of "intelligent" peripherals to talk and listen to the host device.

HP DeskJet printers have an IEEE 1284-B parallel I/O interface connector. This interface adheres to the IEEE 1284-B parallel interface standard which was derived from the earlier "Centronics®" interface.

Firmware in HP DeskJet printers support the following modes of operation through the IEEE 1284-B parallel interface port:

Compatibility Mode

Nibble Mode

Extended Capabilities Port (ECP) mode

Printer drivers on host computers "negotiate" with the printer to switch from one mode to another. If an error occurs while in Nibble or ECP mode, the interface automatically reverts to Compatibility mode.

HP DeskJet printer drivers meet the IEEE 1284-B standard for Level 1 devices. Input receivers meet the standard for Level 2 devices. This allows HP DeskJet printers to be connected to either a Level 1 or Level 2 host.

Level 1 devices drive the interface with 5 V TTL circuits. Their requirements are consistent with pre-existing installed devices and they can operate with any other Level 1 compliant device. Level 1 devices are characterized by steady-state electrical specifications.

Level 2 devices use output drivers with 45-55 ohms output impedance and TTL receivers with 0.2 V- 1.2 V hysteresis. Level 2 devices capitalize on the transmission-line characteristics of the connecting cable, providing faster data transmission.

Compatibility Mode

Compatibility mode is a unidirectional mode of operation in which data flows from the host computer to the printer. It is the mode that has, in the past, been called “Centronics.”

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

Nibble Mode

Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer. HP DeskJet printers and most computer hosts can operate in nibble mode. Hosts can switch back and forth between compatibility and nibble modes, thus establishing limited two-way (bi-directional) communication. The host must place itself and the printer into nibble mode to receive status from the printer. This type of bi-directional communication has previously been called “Bitronics.”

ECP Mode

ECP mode provides a true bi-directional link between the printer and the host computer. HP DeskJet printers and most computer hosts can operate in ECP mode. ECP mode, combined with the HP proprietary communication protocol, allows the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and display status information from the printer.

P r i n t e r I n t e r f a c e I n f o r m a t i o n

HP DeskWriter Printers

H P D e s k W r i t e r P r i n t e r s

Cable and Connector Information

Recommended Interface Cables

Cable Type HP Cable Part Number

AppleTalk Network

RS-422-A High-Speed

Clocked Serial

92215N

92215S

Apple Cable Part Number

M2068

M0197

Interface Specifications

HP DeskWriter printers have an 8-pin mini-DIN interface connector port.

This connector port is compatible with RS-422-A serial, AppleTalk, and high-speed externally-clocked serial mode communication. The printer automatically determines if it is connected to an AppleTalk network or directly to a Macintosh printer port.

Communication Modes and Supported Protocols

C a t e g o r y

Communication Modes

Macintosh Protocols

Macintosh I/O Connector

RS-422-A High-speed Serial

AppleTalk (230.4 Kbaud)

Serial Pacing Protocol (SPP)

AppleTalk Transaction Protocol (ATP)

AppleTalk Link Access Protocol (ALAP)

Datagram Delivery Protocol (DDP)

Echo Protocol (EP)

Name Binding Protocol (NBP)

Printer Access Protocol (PAP)

Routing Table Maintenance Protocol (RTMP)

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s

RS-422 Interface Connector (8-pin Mini-DIN)

TxD+

RxD+

TxD-

RxD-

Ground

HSKo or DTR

1

RS-422 Interface Port (AppleTalk)

Pin Number Interface Pin Name Interface Pine Description

5

6

3

4

7

8

1

2

DTR

NC

TxD-

Ground

RxD-

TxD+

NC

RxD+

Data Terminal Ready Output Handshake

No Connection in Printer

(Do not connect to ground or any other pin)

Transmit Data Line

Shield Ground

Receive Data Line

Transmit Data Line

No Connection

Receive Data Line

N o t e HP DeskWriter printer interface ports conform to RS-422 and cannot be configured to operate as RS-232-C.

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s

Mac I/O Description

HP DeskWriter printers detect and monitor which interface mode (serial or LocalTalk) is present, and automatically switch to the appropriate protocol. The printers determine if they are connected to a LocalTalk node by detecting the presence or absence of a transformer at the interface connector port. (A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network.) If the mode changes while the printer is on, the printer restarts.

HP DeskWriter printers are compatible with two Macintosh serial interface modes:

RS-422-A (57.6 Kbaud)

Clocked

RS-422-A signals are modulated against an inverted copy of the modulated signal (for example RxD- and RxD+). Data communication occurs by sensing which line is more negative than the other. Sensing line polarity in respect to an inverted signal is more immune to interference and noise than to a signal compared to a common ground.

The signal is also less likely to degrade over longer cable distances.

If a serial connection is made and "clocked" mode is detected, the printer switches from DTR mode (the default at power-up ) to SPP mode. The printer selects a frequency for the clocking and clocks the DTR line at that frequency.

In AppleTalk mode, the printer receives data in a synchronous serial bit stream at 230.4 K bits per second and converts the data to parallel.

N o t e The Macintosh I/0 connector is RS-422-A compatible. It is not possible to use this port as an RS-232-C serial interface port.

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