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Model/Description
HP DeskJet 540 Printer
N o t e
2162607
The figure above shows the earlier version paper tray assembly. Later version HP DeskJet 540 printers have an envelope feed slot. See “Front View” for an HP DeskJet 540 printer with the envelope feed slot.
Printer Description
Model Number S t a t u s
C2162A Available
Description
HP’s affordable high-quality monochrome printer with optional color.
Front View
Front View of the HP DeskJet 540 printer
Access Door
Resume Button
Power Button
Print Cartridge Cradle
Card Guide
Paper Width Adjuster
Output Tray Assembly
IN Tray
Single Envelope Slot
Paper Length Adjuster
2184001B
Rear View
Rear View of the HP DeskJet 540 Printer
Power Module Socket
Interface Port
2162951
Ordering Printer Options
The HP DeskJet 540 printer is the same for all countries. The power module and the set of user’s documentation however, vary for the region’s needs.
Printer 1 and Power Module Numbers
Region or Country Printer Option Number
Arabic
Canada (French)
Czechoslovakia
Denmark
Europe
Finland
France
Germany
Greece
Hungary
Israel-English
Italy
Jordan, Lebanon, North
Africa
Latvia
Lithuania
Middle East-Arabic
Netherlands
Norway
Table continued on next page
C2162A ARG
C2162A ABC
C2162A AKB
C2162A ABY
C2162A ABB
C2162A ABX
C2162A ACS
C2162A ACT
C2162A AB7
C2162A AKC
C2162A AKJ
C2162A ARP
C2162A ARW
C2162A A2J
C2162A A2H
C2162A ARU
C2162A ACU
C2162A ABN
Power Module Number 2
9100-5124
9100-5124
9100-5132
9100-5132
9100-5126
9100-5132
9100-5132
9100-5132
9100-5132
9100-5132
9100-5132
9100-5132
9100-5132
9100-5132
9100-5132
9100-5131
9100-5132
9100-5132
Printer 1 and Power Module Numbers (cont.)
Region or Country Printer Option Number
Poland
Portugal
Russia-Cyrillic
Russia-English
South Africa
Spain
Sweden
Turkey
USA
C2162A AKD
C2162A AB9
C2162A ACB
C2162A AR3
C2162A ACQ
C2162A ABE
C2162A ABS
C2162A AB8
C2162A ABA
Power Module 2
9100-5132
9100-5132
9100-5132
9100-5132
9100-5128
9100-5126
9100-5132
9100-5132
9100-5124
User’s Documentation, Software and Language of Kits
Region o r
Country
U s e r ’ s
Documentation
K i t
Printer
S o f t w a r e
K i t
Language of
Documentation and
Printer Software Kits
Arabic
Australia
Canada (French)
Czechoslovakia
Denmark
Europe
Finland
France
Germany
Greece
Hungary
Israel-English
Italy
Jordan, Lebanon,
North Africa
Latvia
Table continued on next page
C2162-60202
C2162-60026
C2162-60032
C2162-60206
C2162-60204
C2162-60025
C2162-60206
C2162-60032
C2162-60208
C2162-60209
C2162-60210
C2162-60201
C2162-60211
C2162-60202
C2162-60201
C2162-60235
C2162-60256
C2162-60052
C2162-60225
C2162-60223
C2162-60045
C2162-60225
C2162-60052
C2162-60227
C2162-60235
C2162-60228
C2162-60235
C2162-60229
C2162-60235
C2162-60235
Arabic/English
English
French
Finnish
Danish
English
Finnish
French
German
Greek/English
Hungarian
English
Italian
Arabic/English
English
User’s Documentation, Software and Language of Kits 1
Region o r
Country
U s e r
Documentation
K i t
Printer
S o f t w a r e
K i t
Language of
Documentation and
Printer Software
Lithuania
Middle East-Arabic
Netherlands
Norway
Poland
Portugal
Russia-Cyrillic
Russia-English
South Africa
Spain
Sweden
Turkey
C2162-60201
C2162-60202
C2162-60205
C2162-60212
C2162-60213
C2162-60038
C2162-60215
C2162-60201
C2162-20025
C2162-60039
C2162-60217
C2162-60218
C2162-60235
C2162-60221
C2162-60224
C2162-60230
C2162-60231
C2162-60058
C2162-60235
C2162-60235
C2162-60045
C2162-60253
C2162-60234
C2162-60221
English
Arabic/English
Dutch
Norwegian
Polish
Portuguese
Cyrillic/English
English
English
Spanish
Swedish
Turkey/International
English
English USA C2162-60025 C2162-60045
1. For supplies and accessories, refer to “Accessories/Supplies and Accessories.”
2. For more power module information, refer to “Power Module Information.”
Items Included
Items Included with the HP DeskJet 540 Printer
Printer
1
Power Module
2
User’s Guide 3
Printer Software 4
Black Print Cartridge,
Part Number 51626A
2184046
1. See Ordering Printer Options for printer ordering information.
2. Refer to Power Modules for power module information.
3. See Ordering Printer Options for user documentation part numbers.
4. See Ordering Printer Options for printer driver part numbers. See Items Included for a listing of software included with the printer.
N o t e The color print cartridge and the print cartridge storage container are sold separately as a color kit. See Supplies and Accessories for the color kit part number.
Software Included with the HP DeskJet 540 Printer
Description
Printer Driver for Microsoft
Windows
HP DeskJet Status Monitor
TrueType Fonts
HP DeskJet 540 Control Panel for DOS
Purpose
Hewlett-Packard’s printer driver for MS Windows 3.1.
Monitoring the printer status when using MS Windows 3.1.
Scalable Fonts for greater impact when using MS Windows
3.1.
Access to HP DeskJet 540 printer features when using DOS applications.
N o t e For more printer driver information, see “Printer Driver
Information.”
Fonts Included
The HP DeskJet 540 printer is shipped with the following internal fonts:
Available Internal Fonts (Portrait and Landscape Modes)
Internal Font
Courier Upright
Courier Italic
Letter Gothic
Letter Gothic
Letter Gothic Italic
CG Times
CG Times Italic
Univers
Univers Italic
Available Point Sizes
(Character Height)
6, 12, and 24 Point
6, 12, and 24 Point
6, 12, and 24 Point
4.75, 9.5, and 19 Point
6, 12, and 24 Point
5, 6, 7, 8, 10, 12, and 14 Point
5, 6, 7, 8, 10, 12, and 14 Point
5, 6, 7, 8, 10, 12, and 14 Point
5, 6, 10, and 12 Point
Available Pitches
(Horizontal Spacing)
5, 10, 16.67, and 20 CPI
5, 10, and 20 CPI
6, 12, and 24 CPI
16.67 CPI
6, 12, and 24 CPI
Proportional Spacing
Proportional Spacing
Proportional Spacing
Proportional Spacing
N o t e All fonts listed are available in portrait and landscape modes.
TrueType Fonts Included
Symbol Sets
PC-8
PC-8 Danish/Norwegian
United Kingdom (04)
Italian (15)
PC-850 Multilingual
Legal
Roman-8
PC-8 Turkish
French (69)
Spanish (17)
PC-852 Latin 2
2 Latin 2
Danish/Norwegian (60)
ANSI/ASCII (06)
German (21)
Swedish (11)
1 Latin 1 (EMCA-94)
9 Latin 5
Additional Fonts in Region Specific Printers
Some HP DeskJet 540 printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions.
The following figure shows how to identify printers with flash memory by observing the serial number label on the back of the printer.
Identifying Printers with Flash Memory
With Flash Memory
No Flash Memory
To identify a printer with flash memory, look for the lightning bolt symbol on the serial number label located on the back of the printer. The flash font code found directly below the lightning bolt can be used to identify the language of fonts downloaded into flash memory. Use the following tables to identify the fonts and symbol set(s) loaded into flash memory.
Flash Fonts Information
Fonts and Symbol Sets for Flash Codes
Flash Codes
ARB
ARB
ARB
CYR
CYR
GRK
HBR
LIT
LTV
THA
Name of Font and
Symbol Set
Arabic
Arabic
Arabic
Cyrillic
Cyrillic
Greek
Hebrew
Latvian
Lithuanian
Thai
Country/Region
Saudi Arabia
Middle East/Arabic
N. Africa, Jordan,
Lebanon
Russia
Russia English
Greece
Israel
Latvia
Lithuania
Thailand
Flash Fonts and Symbol Sets
Hebrew (Flash Font Code HBR)
Spacing Font Name Point Size
Proportional
Fixed
David PS
Narkis Tam
Miyram PS
Miyram PS Italic
Courier
Courier Italic
David
Miyram
Miyram Italic
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 10, 12
6, 12, 24
6, 12, 24
6, 12, 24
6, 12, 24
6, 12, 24
Symbol Sets: Latin Hebrew (ISO-8859/8), PC Latin Hebrew (CP-862)
P i t c h e s
N/A
N/A
N/A
N/A
5, 10, 16.67, 20
5, 10, 20
5, 10, 16.67, 20
6, 12, 24
6, 12, 24
Printer Model
C2162A ARG
C2162A ARU
C2162A ARW
C2162A ACB
C2162A AR3
C2162A AB7
C2162A AKJ
C2162A A2J
C2162A A2H
C2162A AB3
Arabic (Flash Font Code ARB)
Spacing
Proportional
Font Name
Ryadh
Fixed Naskh
Naskh
Koufi
Symbol Sets: HP Arabic-8, PC Arabic (CP-864)
Point Size
5, 6, 7, 8, 10, 12, 14
6, 12, 24
7, 14, 28
6, 12, 24
P i t c h e s
N/A
5, 10, 16.67, 20
8.5, 17
6, 12, 24
Cyrillic (Flash Font Code CYR)
Spacing Font Name Point Size
Proportional
Fixed
CG Times
CG Times Italic
Univers
Univers Italic
Courier
Courier Italic
Letter Gothic
Letter Gothic Italic
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 10, 12
6, 12, 24
6, 12, 24
6, 12, 24
6, 12, 24
Symbol Sets: PC Cyrillic (CP-866), Latin/Cyrillic (ISO-8859/5)
P i t c h e s
N/A
N/A
N/A
N/A
5, 10, 16.67, 20
5, 10, 20
6, 12, 24
6, 12, 24
Greek (Flash Font Code GRK)
Spacing
Proportional
Font Name
CG Times
CG Times Italic
Univers
Univers Italic
Point Size
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 10, 12
Fixed Courier
Courier Italic
Letter Gothic
Letter Gothic Italic
Symbol Sets: PC-8 Greek, Latin/Greek (ISO-8859/7)
6, 12, 24
6, 12, 24
6, 12, 24
6, 12, 24
P i t c h e s
N/A
N/A
N/A
N/A
5, 10, 16.67, 20
5, 10, 20
6, 12, 24
6, 12, 24
Baltic (Flash Font Codes LIT and LTV)
Spacing
Proportional
Font Name
CG Times
CG Times Italic
Univers
Univers Italic
Point Size
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 7, 8, 10, 12, 14
5, 6, 10, 12
P i t c h e s
N/A
N/A
N/A
N/A
Fixed Courier
Courier Italic
Letter Gothic
Letter Gothic Italic
6, 12, 24
6, 12, 24
6, 12, 24
6, 12, 24
Symbol Sets: Latvian/Russian, Lithuanian/Russian, PC Lithuanian (CP-772)
5, 10, 16.67, 20
5, 10, 20
6, 12, 24
6, 12, 24
Thai (Flash Font Code THA)
Spacing Font Name Point Size
Fixed Thai Courier
Thai Courier Bold
10, 12, 24
10, 12, 24
Thai Courier Italic 10, 12, 24
Thai Courier Bold Italic 12
Thai Line Printer 8.5
Symbol Set: TIS (TAPIC23)
N o t e
P i t c h e s
12, 10, 6
12, 10, 6
12, 10, 6
10
16
TAPIC23 is the registration name for Hewlett-Packard’s Thai
HP DeskJet symbol set.
Part Numbers
Part Numbers
I t e m
Print Cartridges
1
HP Premium
Transparency Film
Part Number
51625A
51626A
C3834A
Description
Color Inkjet Print Cartridge
(Cyan, Magenta, and Yellow Inks)
High-Capacity Inkjet Print Cartridge (Black Ink)
US Letter Size, 50 sheets
C3828A
C3835A
C3832A
C3836A
US Letter Size, 20 sheets
European A4 Size, 50 sheets
European A4 Size, 20 sheets
US Letter Size, 50 sheets HP Premium
Glossy Paper
C3833A
C3837A
C3831A
US Letter Size, 10 sheets
European A4 Size, 50 sheets
European A4 Size, 10 sheets
HP Premium
InkJet Paper
Color Kits
1
51634Y
51634Z
C3067A
C3069A
C3276A
US Letter Size, 200 sheets
European A4 Size, 200 sheets
U.S., Asia
Europe
International English, French, Spanish,
Portuguese
Refer to “Accessories/User Replaceable
Components”
HP DeskJet Series Technical Reference Guide
User Replaceable
Components
Technical
Reference
C2170-90099
Power Modules
Interface Cables
Refer to Power Modules
Refer to “Configuration and Interface
Information/Interface Cable Information/
Recommended Interface Cables.”
Documentation See Ordering Printer Options
1. Color kits include a color print cartridge and a print cartridge storage container. Refer to Color
Kit Information.
Color Kit Information
Color Kit
2162615
The optional Color Kit which includes a color print cartridge and a print cartridge storage container, provides color output printing capability from an HP DeskJet 540 printer. The printer comes from the factory as color capable, it does not require any modifications. Color features, however, need to be turned on in the printer driver dialog box in MS Windows. For more information, refer to the HP DeskJet 540 printer user’s documentation, or to “Printer Driver Information/MS Windows.”
Notes The print cartridge storage container will hold one black or one color print cartridge. To obtain maximum print quality and print cartridge life, always store the open print cartridge that is not in the printer in the print cartridge storage container.
When printing a color page with the color print cartridge, you cannot print true black. The printer will print composite black, made up of cyan, magenta, and yellow inks.
User Replaceable Components
User Replaceable Components
Access Door
2162904
Base Foot
Paper Tray
User Replaceable Components
Part Number
C2162-60097
C2162-60098
C2164-67807
C2171-67801
Description
Access Door Assembly
Base Foot Assembly (4 ea.)
Paper Tray Assembly
Absorber
Host/System Requirements
MS DOS 3.3 or Greater
MS Windows 3.1
2 MB of RAM
10 MB of Free Hard Disk Space
EGA Monitor or Greater
Configuring the Printer
The HP DeskJet 540 printer does not have any DIP switches. All printer configuration is accomplished using the printer driver for MS Windows or the HP DeskJet 540 Control Panel for DOS. Refer to “Printer Driver
Information” to learn more about printer settings in DOS and MS Windows.
Installing the Printer Software
Installing Printer Software
C a t e g o r y
Minimum Requirements
Installing the Printer Driver for Microsoft
Windows
Installing the DOS Printer Software
Notes
Task or Information
Microsoft Windows 3.1
Microsoft DOS, Version 3.3 through 6.x
Intel 286™ or better processor
At Least 2 MB or Memory (RAM)
At Least 10 MB of free Hard Disk Space
EGA or Better Monitor
1. Close any screen saver or other software programs that are open and running in the background.
2. Insert Installation Disk #1 into the computer’s floppy disk drive.
3. Click File in the menu bar off the Program
Manager window.
4. Choose Run in the File menu. The Run dialog box appears.
5. In the Command Line box, type your computer’s floppy disk drive designator followed by HPSETUP. (For example,
A:\HPSETUP).
6. Click OK.
7. Follow the instructions on the screen.
1. Close any screen saver or other software programs that are open and running in the background.
2. Insert Installation Disk #2 into the computer’s disk drive.
3. At the DOS prompt (C:\), type the disk drive designator followed by INSTALL. (For example, A:\INSTALL).
4. Press the Enter key.
5. Follow the instructions on screen.
Increasing system RAM may improve printing performance.
For more information, refer to “Printer Driver Information.”
Interface Specifications
N o t e
Interface 1284 Compatibility, Nibble, ECP
Buffer Size 32K
For a complete description of your printer’s interface, see
“Printer Interface Information.”
Product Performance Specifications
DOS Print Speed and Resolution Specifications
C a t e g o r y E c o n o F a s t Normal
Black Print Speed
Color Print Speed
Resolution (Text)
Resolution (Graphics)
240 CPS
300 X 300 DPI
167 CPS
Document Dependent
600 X 300 DPI
See DOS Graphics
Resolution
B e s t
55 CPS
600 X 300 DPI
MS Windows Print Speed and Resolution Specifications
C a t e g o r y
Black Print Speed
Color Print Speed
Resolution (Text)
Resolution (Graphics)
E c o n o F a s t
3 PPM
1.5 MPP
300 X 300 DPI
300 X 300 DPI
Normal
2 PPM
2.5 MPP
600 X 300 DPI
600 X 300 DPI
B e s t
1 PPM
4 MPP
600 X 300 DPI
600 X 300 DPI
CPS = Characters Per Second
PPM = Pages Per Minute
MPP = Minutes Per Page
DPI = Addressable Dots Per Inch
N o t e All color resolution is 300 X 300 dpi.
DOS Graphics Resolution
Horizontal
Resolution
V e r t i c a l
Resolution
75 PPI
150 PPI
300 PPI
PPI = Pixels Per Inch
DPP = Dots Per Pixel
75 PPI
150 PPI
300 PPI
Number of Dots
Per Pixel
16 DPP
4 DPP
1 DPP
Software and Fonts Compatibility
C a t e g o r y Specification
Programming Command Set
Available Internal Symbol Sets
Software Compatibility
Fonts Supported
TrueType Fonts Included with Printer
HP PCL Level III Plus
PC-8, Roman-8, Danish/Norwegian (60), United
Kingdom (04), French (69), German (21), Italian (15),
Spanish (17), Swedish (11), 1 Latin 1 (ECMA 94), 2
Latin 2, 9 Latin 5, PC-8 D/N (Danish/Norwegian), PC-8
Turkish, PC-850 (Multilingual), PC-852 Latin 2, ASCII
(06), and Legal
MS Windows v3.1
1
Most DOS Applications (Application Dependent) 2
OS/2 2.0 and 2.1
3
Windows Applications Under OS/2 4
TrueType and ATM Scalable Fonts
Arial® Black, CG Goudy Old Style, CG Goudy Old
Style Italic, CG Goudy Old Style Bold, Phyllis,
Graphite Light, Graphite Light Narrow, CG Poster
Bodoni, Lucida® Casual, Lucida® Casual Italic, Gill
Sans® Shadow, Milestone™ Font, Signet
Roundhand, and PL Benguiat Frisky
Refer to General/Fonts Included Built-In Internal Fonts
1. The printer driver is not compatible with MS Windows 3.0.
2. Unlike MS Windows, DOS applications require separate drivers for each application. Call the software vendor for the latest printer driver information.
3. The OS/2 driver for HP DeskJet printers is developed, supported and available from IBM.
4. Use the printer driver for Microsoft Windows when running MS Windows applications from
OS/2.
Paper Handling Specifications
Paper Handling Capabilities
C a t e g o r y Specification
Paper Grain
Supported Media Sizes
US Letter
US Legal
Executive
ISO & JIS A4
ISO & JIS A5
B5-JIS
User Defined
Width
Length
Supported Envelope Sizes 1
US No. 10 Envelope
European DL Envelope
European C6 Envelope
Supported Index Card Sizes
US Size
US Size
European A6 Card
Japanese Hagaki Postcard
Media Weight
Paper
Envelopes
Index Cards
Long grain only
8 1/2 in. X 11 in. (216 mm X 279 mm)
8 1/2 in. X 14 in. (216 mm X 356 mm)
7 1/4 in. X 10 1/2 in. (184mm X 267 mm)
(210 mm X 297 mm)
(148.5 mm X 210 mm)
(182 mm X 257 mm)
5 in. to 8 1/2 in. (127 mm to 216 mm)
5.83 in. to 14 in. (148 mm to 356 mm)
4 1/8 in. X 9 1/2 in.
(110 mm X 220 mm)
(114 mm X 162 mm)
4 in. X 6 in. (81.6 mm X 152.4 mm)
5 in. X 8 in. (127 mm X 203.2 mm)
(105 mm X 148.5 mm)
(100 mm X 148 mm)
IN Tray Capacity
Envelope Feeder Capacity
Card Capacity
OUT Tray Capacity
16 to 36 lb (60 to 135 g/m 2 )
20 to 24 lb (75 to 90 g/m
2
)
29 to 53 lb (110 to 200 g/m 2 ),
61 to 110 lb Index, 8.5 pt Maximum
Up to 100 Sheets (<1/2 in.)
Up to 20 Envelopes (<1/2 in.)
Up to 30 Cards
Up to 50 Sheets
1. To minimize print skew, use envelopes with rectangular flaps rather than triangular flaps.
2. Envelope capacity is dependent on the manufacturer, type of envelope, and its construction.
N o t e The HP DeskJet 540 printer works well with most types of paper although variables in paper composition may affect print quality and paper handling. Bond paper, such as letterhead gives excellent quality. Paper should be tested to ensure best performance.
Printable Area Specifications
US Paper and Transparency Sizes
U.S. Executive
7.25" x 10.5"
U.S. Letter
8.5" x 11"
U.S. Legal
8.5" x 14"
2162985
US Paper and Transparency Printable Area, DOS, Black
(Portrait)
T y p e s and Sizes Margins
DOS Black
Printing
U.S. Executive
71/4 X 10 1/2 in.
(184.1 mm X 266.7 mm)
Top Margin 0.00 in.
(0.0 mm)
U. S. Letter
8 1/2 in. X 11 in.
(215.9 mm X 279.4 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.46 in.
(11.7 mm)
0.25 in.
(6.3 mm)
6.75 X 10.04 in.
(171.5 mm X 255.0 mm)
0.00 in.
(0.0 mm)
U. S. Legal
8 1/2 in. X 14 in.
(215.9 mm X 355.6 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.46 in.
(11.7 mm)
0.25 in.
(6.3 mm)
8.00 in. X 10. 54 in.
(203.2 mm X 267.7 mm)
0.00 in.
(0.0 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.46 in.
(11.7 mm)
0.25 in.
(6.3 mm)
8.00 in. X 13. 54 in.
(203.2 mm X 343.9 mm)
US Paper and Transparency Printable Area, DOS, Color
(Portrait)
T y p e s and Sizes Margins
DOS Color
Printing
U.S. Executive
71/4 X 10 1/2 in.
(184.1 mm X 266.7 mm)
Top Margin 0.00 in.
(0.0 mm)
U. S. Letter
8 1/2 in. X 11 in.
(215.9 mm X 279.4 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.59 in.
(14.9 mm)
0.25 in.
(6.3 mm)
6.75 X 9.91 in.
(171.5 mm X 251.7 mm)
0.00 in.
(0.0 mm)
U. S. Legal
8 1/2 in. X 14 in.
(215.9 mm X 355.6 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.59 in.
(14.9 mm)
0.25 in.
(6.3 mm)
8.00 in. X 10. 41 in.
(203.2 mm X 264.4 mm)
0.00 in.
(0.0 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.59 in.
(14.9 mm)
0.25 in.
(6.3 mm)
8.00 in. X 13. 41 in.
(203.2 mm X 340.6 mm)
US Paper and Transparency Printable Area, MS Windows,
Black and Color (Portrait)
T y p e s and Sizes Margins
MS Windows
Black and Color Printing 1
U.S. Executive
71/4 X 10 1/2 in.
(184.1 mm X 266.7 mm)
Top Margin 0.17 in.
(4.2 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.67 in.
(17.0 mm)
0.25 in.
(6.3 mm)
6.75 X 9.66 in.
(171.5 mm X 245.4 mm)
0.17 in.
(4.2 mm)
U. S. Letter
8 1/2 in. X 11 in.
(215.9 mm X 279.4 mm)
Top Margin
Bottom Margin
Left & Right Margins
Printable Area
0.67 in.
(17.0 mm)
0.25 in.
(6.3 mm)
8.00 in. X 10. 16 in.
(203.2 mm X 258.1 mm)
0.17 in.
(4.2 mm)
U. S. Legal
8 1/2 in. X 14 in.
(215.9 mm X 355.6 mm)
Top Margin
Bottom Margin
Left & Right Margins
Printable Area
0.67 in.
(17.0 mm)
0.25 in.
(6.3 mm)
8.00 in. X 13. 16 in.
(203.2 mm X 334.3 mm)
1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.
A4, A5, and B5 Sizes
A4
210mm x 297mm
A5
148mm x 210mm B5
182mm x 257mm
A4, A5, and B5 Printable Area, DOS, Black (Portrait)
Types and Sizes Margins DOS Black Printing
ISO & JIS A4
8.27 in. X 11.69 in.
(210.0 mm X 297.0 mm)
Top Margin 0.00 in.
(0.0 mm)
ISO & JIS A5
5.83 in. X 8.27 in.
(148 mm X 210 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.46 in.
(11.7 mm)
0.13 in.
(3.2 mm)
8.00 in. X 11.23 in.
(203.2 mm X 285.3 mm)
0.00 in.
(0.0 mm)
Bottom Margin
Left & Right Margins
0.71 in.
(18.0 mm)
0.13 in.
(3.2 mm)
Printable Area
JIS B5
7.17 in. X 10.12 in.
(182 mm X 257 mm)
Top Margin
Bottom Margin
Left & Right Margins
Printable Area
5.58 in. 7.56 in.
(141.6 mm X 192.0 mm)
0.00 in.
(0.0 mm)
0.46 in.
(11.7 mm)
0.17 in.
(4.2 mm)
6.83 in. X 9.66 in.
(173.6 mm X 245.4 mm)
2162987
A4, A5, and B5 Printable Area, DOS, Color (Portrait)
Types and Sizes
ISO & JIS A4
8.27 in. X 11.69 in.
(210.0 mm X 297.0 mm)
Margins
Top Margin
DOS Color Printing
0.00 in.
(0.0 mm)
ISO & JIS A5
5.83 in. X 8.27 in.
(148 mm X 210 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.59 in.
(14.9 mm)
0.13 in.
(3.2 mm)
8.00 in. X 11.10 in.
(203.2 mm X 282.0 mm)
0.00 in.
(0.0 mm)
Bottom Margin
Left & Right Margins
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
Printable Area
JIS B5
7.17 in. X 10.12 in.
(182 mm X 257 mm)
Top Margin
Bottom Margin
Left & Right Margins
Printable Area
5.58 in. 7.43 in.
(141.6 mm X 188.7 mm)
0.00 in.
(0.0 mm)
0.59 in.
(14.9 mm)
0.17 in.
(4.2 mm)
6.83 in. X 9.53 in.
(173.6 mm X 242.1 mm)
A4, A5, and B5 Printable Area, MS Windows, Black and Color
(Portrait)
T y p e s and Sizes Margins
MS Windows
Black and Color Printing 1
ISO & JIS A4
8.27 in. X 11.69 in.
(210.0 mm X 297.0 mm)
Top Margin 0.17 in.
(4.2 mm)
ISO & JIS A5
5.83 in. X 8.27 in.
(148 mm X 210 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.67 in.
(17.0 mm)
0.19 in.
(4.8 mm)
7.89 in. X 10.86 in.
(200.0 mm X 275.7 mm)
0.17 in.
(4.2 mm)
Bottom Margin
Left & Right Margins
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
JIS B5
7.17 in. X 10.12 in.
(182 mm X 257 mm)
Printable Area
Top Margin
5.58 in. 7.27 in.
(141.6 mm X 184.7 mm)
0.17 in.
(4.2 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.59 in.
(14.9 mm)
0.17 in.
(4.2 mm)
6.83 in. X 9.36 in.
(173.6 mm X 237.7 mm)
1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.
Card Stock Sizes
U.S. Card
4" x 6"
U.S. Card
5" x 8"
A6 Card
105mm x
148mm
Japanese
Hagaki
Postcard
100mm x
148mm
2162988
Card Stock Printable Area, DOS, Black (Portrait)
Types and Sizes
U.S. Card Stock
4 in. X 6 in.
(101.6 mm X 152.4 mm)
Margins
Top Margin
DOS Black Printing
0.00 in.
(0.0 mm)
U.S. Card Stock
5 in. X 8 in.
(127.0 mm X 203.2 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.71 in.
(18.0 mm)
0.13 in.
(3.2 mm)
3.75 in. X 5.29 in.
(95.2 mm X 134.4 mm)
0.00 in.
(0.0 mm)
ISO & JIS A6 Cards
4.13 in. X 5.83 in.
(105 mm X 148 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.71 in.
(18.0 mm)
0.13 in.
(3.2 mm)
4.75 in. 7.29 in.
(120.6 mm X 185.2 mm)
0.00 in.
(0.0 mm)
Japanese Hagaki
P o s t c a r d s
3.934 in. X 5.83 in.
(100 mm X 148 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.71 in.
(18.0 mm)
0.13 in.
(3.2 mm)
3.88 in. X 5.12 in.
(98.6 mm X 130.0 mm)
0.00 in.
(0.0 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.71 in.
(18.0 mm)
0.17 in.
(4.2 mm)
3.60 in. X 5.12 in.
(91.6 mm X 130.0 mm)
Card Stock Printable Area, DOS, Color (Portrait)
Types and Sizes
U.S. Card Stock
4 in. X 6 in.
(101.6 mm X 152.4 mm)
Margins
Top Margin
DOS Color Printing
0.00 in.
(0.0 mm)
U.S. Card Stock
5 in. X 8 in.
(127.0 mm X 203.2 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
3.75 in. X 5.16 in.
(95.2 mm X 131.6 mm)
0.00 in.
(0.0 mm)
ISO & JIS A6 Cards
4.13 in. X 5.83 in.
(105 mm X 148 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
4.75 in. 7.16 in.
(120.6 mm X 181.9 mm)
0.00 in.
(0.0 mm)
Japanese Hagaki
P o s t c a r d s
3.934 in. X 5.83 in.
(100 mm X 148 mm)
Bottom Margin
Left & Right Margins
Printable Area
Top Margin
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
3.88 in. X 4.99 in.
(98.6 mm X 126.7 mm)
0.00 in.
(0.0 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.84 in.
(21.3 mm)
0.17 in.
(4.2 mm)
3.60 in. X 4.99 in.
(91.6 mm X 126.7 mm)
Card Stock Printable Area, MS Windows, Black and Color
(Portrait)
T y p e s and Sizes Margins
MS Windows
Black and Color Printing 1
U.S. Card Stock
4 in. X 6 in.
(101.6 mm X 152.4 mm)
Top Margin 0.17 in.
(4.2 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
3.75 in. X 5.00 in.
(95.2 mm X 127.0 mm)
0.17 in.
(4.2 mm)
U.S. Card Stock
5 in. X 8 in.
(127.0 mm X 203.2 mm)
Top Margin
Bottom Margin
Left & Right Margins
Printable Area
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
4.75 in. 7.00 in.
(120.6 mm X 177.8 mm)
0.17 in.
(4.2 mm)
ISO & JIS A6 Cards
4.13 in. X 5.83 in.
(105 mm X 148 mm)
Top Margin
Bottom Margin
Left & Right Margins
Printable Area
0.84 in.
(21.3 mm)
0.13 in.
(3.2 mm)
3.88 in. X 4.83 in.
(98.6 mm X 122.7 mm)
Japanese Hagaki
P o s t c a r d s
3.934 in. X 5.83 in.
(100 mm X 148 mm)
Top Margin 0.17 in.
(4.2 mm)
Bottom Margin
Left & Right Margins
Printable Area
0.84 in.
(21.3 mm)
0.17 in.
(4.2 mm)
3.60 in. X 4.83 in.
(91.6 mm X 122.7 mm)
1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.
Envelope Sizes
#10 Envelope
9.5" x 4.125"
DL Envelope
220mm x 110mm
C6 Envelope
162mm x 114mm
2162986
Envelope Printable Area, DOS, Black (Landscape)
Types and Sizes Margins DOS Black Printing
No. 10 Envelopes
4 1/8 in. X 9 1/2 in.
(104.8 mm X 241.3 mm)
Top & Bottom Margins 0.13 in.
(3.2 mm)
International DL
E n v e l o p e s
4.33 in. X 8.66 in.
(110 mm X 220 mm)
Left Margin
Right Margin
Printable Area
Top & Bottom Margins
0.71 in.
(18.0 mm)
0.00 in.
(0.0 mm)
3.88 in. X 8.79 in.
(98.4 mm X 223.3 mm)
0.13 in.
(3.2 mm)
International C6
E n v e l o p e s
4.49 in. X 6.38 in.
(114 mm X 162 mm)
Left Margin
Right Margin
Printable Area
Top & Bottom Margins
0.71 in.
(18.0 mm)
0.00 in.
(0.0 mm)
4.08 in. X 7.95 in.
(103.6 mm X 201.9 mm)
0.13 in.
(3.2 mm)
Left Margin
Right Margin
Printable Area
0.71 in.
(18.0 mm)
0.00 in.
(0.0 mm)
4.24 in. X 5.67 in.
(107.6 mm X 144.0 mm)
Envelope Printable Area, DOS, Color (Landscape)
Types and Sizes
No. 10 Envelopes
4 1/8 in. X 9 1/2 in.
(104.8 mm X 241.3 mm)
Margins
Top & Bottom Margins
DOS Color Printing
0.13 in.
(3.2 mm)
International DL
E n v e l o p e s
4.33 in. X 8.66 in.
(110 mm X 220 mm)
Left Margin
Right Margin
Printable Area
Top & Bottom Margins
0.84 in.
(21.3 mm)
0.00 in.
(0.0 mm)
3.88 in. X 8.66 in.
(98.4 mm X 220.0 mm)
0.13 in.
(3.2 mm)
Left Margin
Right Margin
Printable Area
0.84 in.
(21.3 mm)
0.00 in.
(0.0 mm)
4.08 in. X 7.82 in.
(103.6 mm X 198.6 mm)
International C6
E n v e l o p e s
4.49 in. X 6.38 in.
(114 mm X 162 mm)
Top & Bottom Margins 0.13 in.
(3.2 mm)
Left Margin
Right Margin
Printable Area
0.84 in.
(21.3 mm)
0.00 in.
(0.0 mm)
4.24 in. X 5.54 in.
(107.6 mm X 140.7 mm)
Envelope Printable Area, MS Windows, Black and Color
(Landscape)
T y p e s and Sizes Margins
MS Windows
Black and Color Printing 1
No. 10 Envelopes
4 1/8 in. X 9 1/2 in.
(104.8 mm X 241.3 mm)
Top & Bottom Margins 0.13 in.
(3.2 mm)
Left Margin
Right Margin
Printable Area
0.84 in.
(21.3 mm)
0.17 in.
(4.3 mm)
3.88 in. X 8.5 in.
(98.4 mm X 216.0 mm)
0.13 in.
(3.2 mm)
International DL
E n v e l o p e s
4.33 in. X 8.66 in.
(110 mm X 220 mm)
Top & Bottom Margins
Left Margin
Right Margin
Printable Area
0.84 in.
(21.3 mm)
0.17 in.
(4.3 mm)
4.08 in. X 7.66 in.
(103.6 mm X 194.6 mm)
0.13 in.
(3.2 mm)
International C6
E n v e l o p e s
4.49 in. X 6.38 in.
(114 mm X 162 mm)
Top & Bottom Margins
Left Margin
Right Margin
Printable Area
0.84 in.
(21.3 mm)
0.17 in.
(4.3 mm)
4.24 in. X 5.38 in.
(107.6 mm X 136.6 mm)
1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.
Custom Page Printable Area, DOS, Black (Portrait)
1
Page Widths
Page Width
5 in. 7.12 in.
(127 mm X 180.8 mm)
Margins
Top Margin
DOS Black Printing
0.00 in.
(0.0 mm)
Page Width
Width = 7.12 in. to 8.5 in.
(180.8 mm to 215.9 mm)
Left Margin
2
Bottom Margin 3
Top Margin
0.13 in.
(3.2 mm)
0.71 in.
(18.0 mm)
0.00 in.
(0.0 mm)
Left Margin 2
Bottom Margin
0.13 in.
(3.2 mm)
0.46 in.
(11.7 mm)
Custom Page Printable Area, DOS, Color (Portrait)
1
Page Widths
Page Width
5 in. 7.12 in.
(127 mm X 180.8 mm)
Margins
Top Margin
DOS Color Printing
0.00 in.
(0.0 mm)
Page Width
Width = 7.12 in. to 8.5 in.
(180.8 mm to 215.9 mm)
Left Margin
2
Bottom Margin 3
Top Margin
0.13 in.
(3.2 mm)
0.84 in.
(21.3 mm)
0.00 in.
(0.0 mm)
Left Margin 2
Bottom Margin
0.13 in.
(3.2 mm)
0.59 in.
(14.9 mm)
Custom Page Printable Area, MS Windows, Black and Color
(Portrait)
1
P a g e
Widths Margins
MS Windows Black and
Color Printing
Page Width
5 in. 7.12 in.
(127 mm X 180.8 mm)
Top Margin 0.17 in.
(4.2 mm)
Left Margin 2
Bottom Margin
3
0.13 in.
(3.2 mm)
0.84 in.
(21.3 mm)
Page Width
Width = 7.12 in. to 8.5 in.
(180.8 mm to 215.9 mm)
Top Margin 0.17 in.
(4.2 mm)
Left Margin
2
Bottom Margin
0.13 in.
(3.2 mm)
0.59 in.
(14.9 mm)
1. The HP DeskJet 540 printer can handle paper from 5 inches to 8.5 inches wide and from 5.83
inches to 14 inches long.
2. The right margin is application dependent.
3. Print skew may be visible on the last few lines.
Physical Specifications
Printer Physical Specifications
7.9 in
(199 mm)
17.2 in
(436 mm)
13.0 in
(330 mm)
16.0 in
(405 mm)
20.5 in
(520 mm)
2162614
Electrical Specifications
Electrical Specifications
C a t e g o r y
Input Voltage
Specification
100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240
VAC (±10%)
Frequency
100 VAC
120 VAC
220 VAC
230 VAC
240 VAC
Power Consumption
Powered Off (Plugged In)
Powered On (Idle State)
Powered On (Printing State)
50/60 Hz (±3 Hz)
60 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)
2 Watts
4.5 Watts
12 Watts (Maximum)
1. Power modules are available for each listed input voltage. Refer to Power Module Information.
Environmental Specifications
Environmental Specifications
C a t e g o r y Specification
Temperature
Operating
Non-Operating
Recommended Operating
Relative Humidity
Altitude
Operating
Non-Operating
Mechanical Vibration
Frequency Range
Operating (Random)
Non-Operating (Random)
Swept Sine
BTU Output
ESD per CISPR24 Part 2
Noise Levels per ISO 9296
Sound Pressure (L pAm
)
EconoFast Mode
Presentation Mode
Sound Power (L wAd
)
EconoFast Mode
Presentation Mode
5 to 40∞ C (41 to 104∞ F)
-40 to 60∞ C (-40 to 140∞ F)
15 to 35∞ C (59 to 95∞ F)
10% to 80% RH at 30∞ C
0 to 3048 meters (10,000 feet)
0 to 4572 meters (15,000 feet)
5 to 500 Hz
Approximately 0.21 G rms
Approximately 2.09 G rms
0.5 G (0 to peak)
41 BTU/hour (maximum)
Passed 1
49 dB(A)
46 dB(A)
6.4 B(A)
6.1 B(A)
, No Waivers
1. ESD contact points include the carriage rod, paper guide, service station motor, interface port, and pivot return spring. Air discharge points include the carriage assembly, rear seams, and top seams.
Safety and EMI Specifications
Product Safety Specifications
C a t e g o r y Specification
Power Module Safety
Certifications
Printer/Power Module
Safety Certifications
EMI Certifications
UL, CSA, TUV, SEMKO, NEMKO, SECV, FIMKO, DEMKO, NOM
UL, CSA, TUV, ETL
FCC Class B when used with a Class B computing device (USA),
EMC Directive 89/336/EEC (European Community), VCCI (Japan),
SABS (South Africa)
Reliability Specifications
Reliability Specifications
C a t e g o r y
Vertical Resolution
Printer Usage Rate
Mean Time Between Failures (MTBF)
Mechanism Life
Specification
±0.002 in.
1000 Pages Per Month (Maximum)
20,000 Hours
(2000 Hours Power-On and 12,000 Printed
Pages per Year)
60,000 Pages
Packaging Specifications
Packaging Physical Specifications
S H A R P S I M P L E S M A R T
Optional
Color Kit available
18.9 in.
(480 mm)
HP DeskJet 540
Inkjet Printer
HP DeskJet 540 Printer
A new kind of printer Great black printing now
Easy add-on Color Kit for now or for the future
18.9 in.
(480 mm)
11.0 in.
(280 mm)
2162622
Refilling Policy
Caution The ink in the print cartridges has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not the responsibility of
Hewlett-Packard.
Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality from refilled print cartridges. Attempting to refill the highcapacity print cartridge may result in a sudden loss of ink from the print cartridge. Printer damage caused by refilling highcapacity black ink or color ink print cartridges is not covered by the Hewlett-Packard warranty or customer service agreements.
Part Numbers
Part Numbers for HP Print Cartridges and Color Kits
I t e m
Print Cartridges
Part Number
51625A
1
Description
Color Kits
2, 3
51626A
C3067A
C3069A
C3276A
Color Inkjet Print Cartridge
(Cyan, Magenta, and Yellow Inks)
High Capacity Inkjet Print Cartridge
(Black)
U.S., Asia
Europe
International English, French,
Spanish and Portuguese
1. The Color print cartridge is compatible with the following printers: HP DeskJet 500C, DeskJet 540,
DeskJet 550C, DeskJet 560C, DeskWriter C, DeskWriter 540, DeskWriter 550C, and DeskWriter
560C printers.
2. The Color Kits include a color print cartridge and a print cartridge storage container. The storage container can hold one black or one color print cartridge.
3. For more information on Color Kits, refer to: Product Information/Accessories/Color Kit Information
(HP DeskJet 540 and DeskWriter 540 printers).
Print Cartridge Specifications
Specification
T y p e
Hewlett-Packard Print Cartridges
Plain paper drop-on-demand
Thermal Inkjet printing
Print Cartridge Life
51626A (Black) 1
51625A (Color)
2
Number of Nozzles
51626A (Black)
51625A (Color)
Resolution
800 pages at 5% density
150 pages at 15% density
50 Nozzles
48 Nozzles
300 dpi
1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.
2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.
Thermal Inkjet Technology
The HP DeskJet printer family uses Thermal Inkjet II (TIJ II) technology.
This technology centers on a disposable print cartridge which propels ink out of 50 nozzles (48 nozzles on the color print cartridge). The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle.
This is achieved by first filling a small reservoir, known as the firing chamber, with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber. As the ink heats up, it expands to form a bubble. As the bubble continues to expand and burst, it is forced through the nozzle located below the firing chamber.
This process is repeated up to 5,000 times per second and creates residual heat in the resistor which must be removed. A layer of silicon placed above the resistor transfers the residual heat from the resistor.
Cooling Layer of Silicon
Heated Thin-Film Resistor
Firing Chamber
Nozzle
Propelled Ink Droplet
2121614
Print Cartridge Safety
Ink used in the print cartridge does not pose a health hazard to customers.
During the development of ink formulas, all the ingredients are screened and researched for known potential health related issues. Only those chemicals that meet or exceed worldwide safety and regulatory requirements are used in HP inks.
If ink is accidentally ingested, contact the HP Health Line:
1 (800) 457-4209 in North America.
From all other international locations the HP Health Line can be reached by calling:
1 (503) 494-7199.
For health related issues, this line is staffed 24 hours per day.
Material Safety Data Sheet (MSDS)
A Material Safety Data Sheet (MSDS) is available for the print cartridges.
The MSDS includes product identification, characteristics of the ink, and precautions for handling and use. You can request a MSDS at the following address:
Hewlett-Packard Customer Information Center
Department MSDS
19310 Pruneridge Avenue
Cupertino, CA 95014
Mailstop 49AS
Telephone 1 (800) 752-0900
Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time)
The Material Safety Data Sheet is also available from the following sources:
HP forums of electronic bulletin board services
HP FIRST
Customer Support Centers
Refer to “Service and Support/Resources” for access to the above resources.
Maintaining Print Cartridges
The printer automatically performs operations of spitting, wiping, and capping of the print cartridge nozzles to maintain optimum print quality.
These operations occur transparently to the user.
Proper use and handling will provide optimum print quality and print cartridge life.
N o t e See “Print Cartridge Information/Maintenance and
Troubleshooting” for more print cartridge troubleshooting information.
Print Cartridge Tips
Print Cartridge Dos and Don’ts
D o : Don’t:
Keep print cartridges sealed in their packaging until ready for use. (The print cartridges have a longer life sealed in the packaging than in the printer or the print cartridge storage container.)
Keep opened print cartridges in the printer or the storage container.
Do not use print cartridges after the expiration date. See “Print Cartridge Information/
Maintenance and Troubleshooting.”
If the printout is missing dots or white lines appear to run through the printout, refer to
“Troubleshooting Information/Print Quality
Problems/Missing Dots.”
Store print cartridges at room temperature.
Do not unplug the printer without turning the power off from the power button. Pressing the power button caps the print cartridge in the service station, keeping the ink from drying in the print cartridge nozzles.
Do not allow the print cartridge contacts and nozzles to touch any surface or object, including your fingers. Skin oil and dust can cause print quality problems.
Do not install a print cartridge that has a crusting of dried ink around the print cartridge nozzles. Discard it and install a new print cartridge.
Press the Power button to turn off the printer rather than unplugging the printer.
N o t e On the HP DeskJet 540 and DeskWriter 540 printers, opening the access door automatically moves the print cartridge to the center of the mechanism for easy access.
Modifying or Refilling Print Cartridges
See “Print Cartridge Information/General/Refilling Policy.”
Identifying the Expiration Date
Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture .
Methods for Identifying Print Cartridge
Expiration Dates
Method 1 - Read the Date on the Box
If the print cartridge is in a box, read the “Use
Before” date printed on the box.
DEC 1993
DJP901
Method 2 - Read the Code on the Print Cartridge
1. Determine the manufacturing date from the code printed on the print cartridge. For example, the print cartridges in the following figure were produced on March 28, 1993.
2. Replace the print cartridge if it is more than 18 months after the manufacturing date code.
YEAR
MONTH
DAY
AX30328A
-3
AX30328A
-3
YEAR
MONTH
DAY
AX30328A
-3
AX30328A
-3
YEAR
MONTH
DAY
HP 30328-X
HP
30328 - X
AXXX:XX:XX
51608A
Print Cartridge
51625A
Print Cartridge
51626A
Print Cartridge
2121656
N o t e Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism.
Use a FIFO (First In, First Out) inventory control process to avoid having print cartridges longer than the print cartridge shelf-life specification.
Short Print Cartridge Life
There are several causes for a short print cartridge life. The information below identifies average print cartridge life and possible causes for a reduction to the average cartridge life.
Print Cartridge Life Specifications
P r i n t
Cartridge
P a r t
Number 5% Density 15% Density
Sealed in its Container
(Shelf Life)
Black
Color
51626A
1
51625A
2
800 Pages
150 Pages
18 Months
18 Months
1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.
2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.
Possible Causes for Short Print Cartridge Life
C a u s e
Higher coverage rate than listed in the specifications
Pages contain graphics
Selected print mode
Tape covering the bottom of a high-capacity print cartridge
Print cartridge is past its expiration date
R e a s o n
The rate of coverage on the page significantly impacts the number of pages per print cartridge. Heavy concentrations of ink and higher print quality settings significantly reduces the number of pages per print cartridge.
Generally, graphics use ink at a much higher rate than text. If possible, print drafts of documents without the graphics.
Higher quality print modes use more ink than a draft print mode. To maximize print cartridge life, print drafts of documents in
EconoFast mode, then print the final copies in Best mode.
The high-capacity print cartridge, part number 51626A, has two pieces of tape: one tape covers the print cartridge nozzles and the other tape covers the bubble generator. Removing tape from the print cartridge nozzles without removing tape from the bubble generator will result in a short print cartridge life.
Remove the tape from the high-capacity print cartridge and run the print cartridge cleaning routine. If this does not restore the print cartridge, replace the print cartridge and be sure to remove both pieces of tape on all high-capacity print cartridges before installing them in the printer.
Replace the print cartridge. Use a FIFO (First In-First Out) inventory process to minimize having a stock of expired print cartridges.
Continued on next page
Possible Causes for Short Print Cartridge Life (cont.)
C a u s e R e a s o n
Printer unplugged with the print cartridge out of its home position
Print cartridge may need to be restored
Excessive use of the print cartridge cleaning routine
Print cartridge stored outside of the printer or a print cartridge storage container
Refilled print cartridge
A service station is located at the right end of the mechanism.
This service station caps the print cartridge nozzles to minimize ink drying in the nozzles. Turning off the printer caps the print cartridge and returns it to the service station. Always allow the print cartridge to return to the home position by pressing the
Power button rather than unplugging the printer.
Run the print cartridge cleaning routine. If print quality is not restored after a page of printing, replace the print cartridge.
The process of restoring print cartridges by running the cleaning routine uses ink. Avoid excessive use of the cleaning routine.
Open print cartridges must be stored in the printer or in a print cartridge storage container.
Print cartridge prematurely removed from its sealed container
Incorrect estimate of pages printed with the print cartridge
Faulty print cartridge
Hewlett-Packard does not recommend or guarantee the print quality or life from the refilling of print cartridges. Replace the print cartridge with a new print cartridge.
The print cartridge has a longer life sealed in its packaging than in the printer or the print cartridge storage container. Keep print cartridges sealed in their packaging until needed. Then, install the print cartridge promptly into the printer.
It is very easy to underestimate the number of pages printed.
When counting pages per cartridge, be sure to count drafts that are thrown away.
Replace the print cartridge. If there becomes a pattern of faulty print cartridges, the printer may be causing the print cartridges to fail. In this case, return the printer for repair and indicate the history of the faulty print cartridges.
Printer hardware problem The service station may be faulty, or the printer may be damaging the print cartridges. If the problem recurs with the printer, return the printer for repair and indicate the history of the faulty print cartridges.
Short color print cartridge life Most of the causes for short black print cartridge life also apply to the color print cartridge. Review the other possible causes in this table.
Print Cartridge Routine
If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to
“Troubleshooting Information/Printer Diagnostic Information/Print Cartridge
Cleaning.”
Removing Crusted Ink from Nozzles
Caution Use care during this process to avoid staining your hands or clothes with ink from the print cartridge.
Black print cartridges left out of the printer or storage container may experience a crusting of ink on the print cartridge nozzles. Do not install a print cartridge with this crusting into the printer or in the storage container.
Use the following procedure to remove the crusted ink from the nose of a black print cartridge.
1. Grasp the print cartridge by the green top portion of the print cartridge.
2. Using a damp cloth, gently and slowly wipe the dried ink off the print cartridge nozzles and into a trash container.
3. Once again, gently and slowly wipe any residual ink off the nozzle plate with a clean portion of the damp cloth.
4. Run the print cartridge cleaning routine. (Refer to "Troubleshooting
Information/Printer Diagnostic Information/Print Cartridge Cleaning.")
5. Open the top cover and clean the wiper located near the right side of the mechanism.
6. Observe the print cartridge cleaning routine printout.
If the printout is not missing dots toward the end of the page, the print cartridge is restored to operating condition.
If the printout is missing dots toward the end of the printout, the process did not restore the print cartridge. Replace the print cartridge.
Clearing Clogged Nozzles
If rows of dots are missing, if the print cartridge contains ink, and if the print cartridge cleaning procedure did not solve the problem, then the print cartridge may have clogged nozzles. Replace the print cartridge.
Printout Missing Dots
Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."
Print Quality Problems
Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print
Quality Problems."
Media Part Numbers
The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper
Handling.”
HP Media Part Numbers
P r o d u c t
Name
Description
HP Premium
Inkjet Paper
(Not for use with photo pen)
HP Premium
Inkjet Papern
(Not for use with photo pen)
HP Premium
Transparency
Film
HP Premium
Transparency
Film
HP Premium
Transparency
Film
HP Premium
Transparency
Film
HP Premium
Glossy Paper
HP Premium
Glossy Paper
HP Premium
Glossy Paper
HP Premium
Glossy Paper
U.S. Letter/A-size coated paper for premium DeskJet printing
European/A4-size coated paper for premium DeskJet printing
U.S. Letter/A-size transparency film for presentation-quality overheads
European/A4-size transparency film for presentation-quality overheads
U.S. Letter/A-size transparency film for presentation-quality overheads
European/A4-size transparency film for presentation-quality overheads
U.S. Letter/A-size glossy paper
European/A4-size glossy paper
U.S. Letter/A-size glossy paper
European/A4-size glossy paper
HP Greeting
Card Paper
A-size paper and matching envelope for Quarter fold cards
Continued on next page
Dimensions P a c k a g e
S i z e
216 x 279 mm
(8.5 x 11 in)
200 sheets
P a r t
Number
51634Y
210 x 297 mm
216 x 279 mm
(8.5 x 11 in)
210 x 297 mm
216 x 279 mm
(8.5 x 11 in)
210 x 297 mm
216 x 279 mm
(8.5 x 11 in)
210 x 297 mm
216 x 279 mm
(8.5 x 11 in)
210 x 297 mm
216 x 279 mm
(8.5 x 11 in)
200 sheets
20 sheets
20 sheets
50 sheets
50 sheets
10 sheets
10 sheets
50 sheets
50 sheets
20 ea
51634Z
C3828A
C3832A
C3834A
C3835A
C3833A
C3831A
C3836A
C3837A
C1812A
HP Media Part Numbers (Cont.)
Description P r o d u c t
Name
HP Bright
White InkJet
Paper
HP Bright
White InkJet
Paper
HP Banner
Paper
1
HP Banner
Paper 1
HP Photo
Paper
2
HP Photo
Paper 2
HP Photo
Paper Greeting
Card (Available
Spring ‘97)
2
HP Photo
Paper Greeting
Card (Available
Spring ‘97) 2
HP Photo
Paper Invite
Card (Available
Spring ‘97)
2
HP Photo
Paper Invite
Card (Available
Spring ‘97) 2
U.S. Letter/A-size treated paper great for two-sided printing
European/A4-size treated paper great for two-sided printing
U.S. Letter/A-size Z-Fold, bothside printable
European/A4, Z-fold, both-side printable
U.S. Letter/A-size glossy paper great for photos
European/A4-size glossy paper great for photos
U.S. Letter/A-size glossy paper great for photos
European/A4-size glossy paper great for photos
Glossy paper and matching envelopes for half-fold Invite
Card with two-sided printing
Glossy paper and matching envelopes for half-fold Invite
Card with two-sided printing
Dimensions
216 x 279 mm
(8.5 x 11 in)
210 x 297 mm
216 x 279 mm
(8.5 x 11 in)
210 x 297 mm
216 x 279 mm
(8.5 x 11 in)
210 x 297 mm
216 x 148.5
mm
(8.5 x 5.5 in)
210 x 297 mm
216 x 148.5
mm
(8.5 x 5.5 in)
148 x 210 mm
S h e e t s per Pack
500 sheets
500 sheets
100 sheets
100 sheets
20 sheets
20 sheets
20 sheets
20 sheets
20 sheets
20 sheets
P a r t
Number
C1824A
C1825A
C1820A
C1821A
C1846A
C1847A
C1848A
C1849A
C1850A
C1851A
1. Verify through your User’s Guide the applicability of using banner paper with your printer.
2. Verify through your User’s Guide the applicability of using photo paper with your printer.
Selecting Paper Tips
Tips for Selecting and Using Paper
For paper handling and printable area specifications, refer to
“Product Information/Specifications.”
Always use paper that conforms to the product’s specifications.
Refer to “Product Information/Specifications.”
Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP
Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects.
Before you purchase large quantities of a certain type of paper, print on both sides of a few sheets to determine if it provides acceptable quality printing on its "print side." (See "Determining the Print Side of Media.")
Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.
Tips for Selecting and Using Envelopes
Always use envelopes that conform to the product’s Specifications.
Refer to “Product Information/Specifications.”
Before you purchase large quantities of a certain type of envelope, first sample its ease of use with the printer to determine whether it's compatible.
Use high quality envelopes that are thin and sharply creased.
Do not use envelopes that are shiny or embossed or that have clasps or windows.
Do not use envelopes with thick or crooked edges, or envelopes that are damaged, curled, wrinkled, or irregularly shaped.
Tips for Selecting and Using Transparencies and other Media
Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to
“Product Information/Specifications.”
For best results when printing on transparencies, use HP Premium
Transparency Film.
Do not use paper that is damaged, curled, or wrinkled.
Do not use paper with cutouts or perforations.
Do not use multiple-part forms.
Do not use paper that is heavily textured or embossed.
Tips for Selecting and Using Labels
The following Hewlett-Packard printers support labels:
HP DeskJet 510 HP DeskWriter 510
HP DeskJet 520
HP DeskJet 540
HP DeskWriter 520
HP DeskWriter 540
HP DeskJet 550C
HP DeskJet 560C
HP DeskJet 600 Series
HP DeskJet 750C
HP DeskJet 800 Series
HP DeskWriter 550C
HP DeskWriter 560C
HP DeskWriter 600 Series
While label support is not officially recognized in the User’s Guides, the printers listed above can successfully be used if the following guidelines are STRICTLY followed:
Caution Failure to follow the suggestions below can permanently damage your printer.
The following are guidelines when using labels in HP DeskJet printers:
Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer.
Do not use plastic or clear labels. DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels.
Do not use ANY label material which is damaged, folded, curled, or wrinkled in any fashion. These conditions are frequent causes of jams caused by labels peeling inside the printer. Labels that have peeled inside the printer are difficult to remove and may necessitate returning the printer to HP for service.
Do not use labels that are over two years old. Older label materials are more likely to peel inside the printer.
Do not print on partially used sheets of label material. The varying thicknesses of material passing over the print rollers can cause label jams or print skew.
Observe the following guidelines when storing label materials:
Always store label materials in the manufacturer’s packaging until ready for use. The manufacturer’s packaging protects the labels and adhesives from humidity extremes which could prematurely age the labels.
Always store label materials out of direct sunlight.
Keep label materials flat in the original packaging to help prevent premature aging, wrinkling or bending.
Tips for Selecting and Using Banner Paper
For paper handling and printable area specifications, refer to
“Product Information/Specifications.”
Always use paper that conforms to the product’s specifications.
Refer to “Product Information/Specifications.”
Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner
Paper, will produce excellent printing results for all your banner printing projects.
Before you purchase large quantities of a certain type of paper, print a few sheets to determine if it provides acceptable quality printing.
Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.
Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge
Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer.
Remove the black print cartridge and replace it with the HP Photo
Cartridge. Refer to the “User’s Guide” for your printer for instructions.
Be certain that you have selected “Use HP Photo Cartridge” in the
Page Setup box.
Use HP Photo Paper (loaded glossy-side down) in your printer’s
IN tray, not HP Premium InkJet paper when you print photographs.
Using HP Photo paper will ensure high-quality, fade-resistant images.
For paper handling and printable area specifications, refer to the
“User’s Guide” for your printer.
Before you purchase large quantities of a certain type of paper, print a few sheets to determine if the paper provides acceptable quality printing.
Be sure that your paper does not have tears, dust, wrinkles, or is curled, or has bent edges.
For best results with the HP Photo paper/HP Photo cartridge combination, scan your photographs at 100 or 150 dpi. If you scan them at a higher dpi, you won’t improve the print quality, and your photographs will take longer to print.
Printing in Best mode yields the most vivid colors. (If the slower printing speed is acceptable.)
Loading Paper Tips
General Tips for Loading Media Effectively
To obtain the best print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product’s specifications. Refer to “Product
Information/Specifications.”
Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray.
Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side-down into the IN tray of the printer. (See
"Determining the Print Side of Media.”)
Never load more than the recommended amount of media into the
IN tray at one time.
Always load index cards, postcards, and envelopes in portrait orientation (that is, where the paper is longer than wide when placed in the IN tray).
Always use print settings in the printer driver that match the media type, size, and orientation.
Before inserting a stack of media into the IN tray, always tap its edges on a flat surface to even it out.
Determining the Print Side of Media
Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down:
For plain paper, load the side identified by the paper’s packaging as the printside face down.
For letterhead paper, load the letterhead side down and facing the back of the paper tray.
For HP Premium Inkjet Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.
For HP Premium Glossy Paper, load the glossy side down.
For index cards or postcards, load the side designed to be written upon face down.
For envelopes, load the side you address face down
For labels, load the paper side down (the slick side up).
For HP Premium Transparency Film, load the rough side down with the sensing strip facing the back of the paper tray.
For HP Premium Banner Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.
Using the Single-Sheet Feeder
If your printer is equipped with a single-sheet feeder, the single-sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray. The single-sheet feeder slides freely to the right and left to accommodate the width of the media you insert.
Always use paper and other media that conform to the product’s
Specifications. Refer to “Product Information/Specifications.”
Part Numbers
N o t e These power modules are not compatible with the
HP DeskJet 300 series printers.
Power Module Part Numbers and General Information
Power Module
Plug Type
2162978
Country or
Region
US
Canada
Latin America
Brazil
Ecuador
Columbia
Taiwan
Saudi Arabia
Mexico
Region’s
AC Voltage
120 VAC
60 Hz
HP Part
Number
9100-5124
(C2175A)
Japan
100 VAC
50/60 Hz
9100-5130
(C2178A)
People’s Republic of China
Argentina
220 VAC
50 Hz
9100-5129
(C2179A)
2162980
Australia
240 VAC
50 Hz
9100-5127
(C2181A)
India
South Africa
2162977
Continued on next page
2162978
Brazil
Philippines
220 VAC
50 Hz
9100-5128
(C2180A)
220 VAC
50 Hz
9100-5391
Power Module Part Numbers and General Information (Cont.)
Power Module
Plug Type
Country or
Region
Region’s
AC Voltage
HP Part
Number
220 VAC
60 Hz 1
9100-5126
(C2182A)
Korea
(4.8 mm Plug)
2162981
United Kingdom
Singapore
Malaysia
Asia-Pacific
Middle East
2162979
Hong Kong
Eastern & Western Europe
Chile
Israel
Jordan
Nicaragua
North Africa
Paraguay
Peru
Russia
Turkey (4 mm Plug)
2162981
Asia, North
Caribbean
Indonesia
South America
Thailand
1. This power module is wound for 50 Hz.
240 VAC
50 Hz
9100-5131
(C2177A)
220 VAC
50 Hz
9100-5348
230 VAC
50 Hz
9100-5132
(C2176A)
220 VAC
60 Hz 1
9100-5346
Specifications
Power Module Specifications
C a t e g o r y
Input Voltage (Power Module Dependent)
Frequency
100 VAC
120 VAC
220 VAC
230 VAC
240 VAC
Specification
100 VAC, 120 VAC, 220 VAC, 230 VAC, or
240 VAC (±10%)
50/60 Hz (±3 Hz)±
60 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)
Troubleshooting
Possible Causes of Printer Not Printing
Power module plug may not be fully seated in the printer’s power socket.
Power module may not be connected to a powered receptacle.
Make sure any power strip switches are turned on. Also, try a different outlet.
Power Module is not the correct device for the country or region’s power. Refer to “Product Information/Ordering Printer Options”.
Power Module may be faulty. Substitute another power module if available.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n
Warranty Information
The warranty for HP DeskJet/DeskWriter printers varies depending upon the product and the date and country of purchase.
For products returned under warranty, Hewlett-Packard may use one of the following options:
Repair the product
Replace the product with a re-manufactured unit
Replace the product with a product of equal or greater functionality
Refund the purchase price
Hewlett-Packard Limited Warranty Statement
H P
P r o d u c t
Software
Print Cartridges
Printer and Peripheral Hardware
Duration of Limited Warranty (Unless otherwise stated in the printer’s documentation)
90 days
90 days
1 Year
Extent of Limited Warranty
1.
Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP’s warranty are stated in the user’s guide. Those conditions and limitations include: a.
b.
For software products, the warranty applies only to the media upon which the product is recorded; and
HP does not warrant the operation of any product to be uninterrupted or error free.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n
2.
3.
4.
5.
6.
7.
8.
HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a.
b.
Improper or inadequate maintenance;
Software or interfacing not supplied by HP; c.
d.
e.
f.
Unauthorized modification or misuse;
Operation outside the product’s environmental specifications, including duty cycle abuse or use of a mechanical switchbox without a designated surge protector;
Use of non-supported printing media or memory boards; or
Improper site preparation or maintenance.
For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges.
However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.
If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HP’s warranty, the customer shall return the product for replacement.
If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HP’s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.
If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.
Your warranty is valid in any country where this product is distributed by Hewlett-Packard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer.
This limited Warranty Statement gives the customer specific legal rights. The customer may also have other legal rights which vary from state to state in the United States, from province to province in
Canada, and from country to country elsewhere in the world.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n
Limitations of Warranty
1.
2.
3.
NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS
MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP
AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a.
b.
c.
Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a customer (e.g.
Australia and the United Kingdom);
Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations; or
Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.
To the extent allowed by local law, the remedies provided in this
Warranty Statement are the customer’s sole and exclusive remedies.
Limitations of Liability
1.
EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND
WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s
Obtaining Printer Drivers
Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below.
24-hour modem access
HP BBS Library
HP's electronic bulletin board library service is available 7 days a week,
24 hours a day for your convenient access to HP printer drivers and support information.
In the United States (for the following baud rates: 300, 1200, 2400, 4800,
9600, 14400), call (208) 344-1691.
In the United Kingdom (for baud rates up to 14400) call,
44 (1344) 361891.
World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,
14400), call 1 (208) 344-1691.
Set your modem communications software to N,8,1.
CompuServe
Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum
(GO HPPER).
To subscribe in the United States, call CompuServe, Inc., at
(800) 524-3388 and ask for representative #51 (This service is not operated by Hewlett-Packard).
To subscribe in the United Kingdom, call toll-free (0800) 289378 or
(614) 529-1349.
To subscribe world-wide, call (614) 529-1349.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s
Internet
Printer drivers and product support information can be obtained through the World-Wide Web as follows:
URL ttp://www.hp.com/home.html
or, www.hp.com/go/cposupport
Updated Printer Drivers by Mail
HP's Distribution Centers provide printer drivers and printer driver updates.
Worldwide Fulfillment Information
Driver
Distribution
US and
Canada
Languages
Available
English
French
Spanish
Telephone
O r d e r s
970-339-7009
Mon - Sat, 24 Hours per day
UK
(0) is used only when calling within the country
Asia Pacific
(Singapore)
Australia
(Sidney)
English - - 44 (0) 1429 865 511
French - - - 44 (0) 1429 863 343
German - - 44 (0) 1429 863 353
Spanish - - 44 (0) 1429 520 012
Italian - - - 44 (0) 1429 520 013
Mon - Fri, 8:30 am to 6 pm CET,
(except Wed 8:30 am to 4 pm CET)
All localized languages
All localized languages
65 740 4477
Mon - Fri 8:30 am-
5:30 pm
Singapore time
612 565 6099
Mon - Fri 8:30 am-
5:30 pm Australian
Eastern Time
F a x
O r d e r s
970-330-
7655
(Within UK)
0 1429 866
000
(Outside UK)
44 1429 866
000
65 740 4499
(24 hours a day - 7 days a week)
612 519
5631
(24 hours a day - 7 days a week)
O r d e r s
US Driver
Fulfillment for
Hewlett-Packard
PO Box 1754
Greeley, CO 80623
European
Fulfillment for
Hewlett-Packard c/o Starpack
International, Ltd.
PO Box 63
Hartlepool
Cleveland
TS25 2YP
United Kingdom
Fulfillment:
Plus Pte Ltd.
No. 51, Ubi Ave 3
Singapore 1440
Fulfillment:
Plus Pty Ltd.
Private Bag 75
Alexandria NSW
Australia 2015
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s U . S . S e r v i c e S u p p o r t C o n t r a c t s
U.S. Service Support Contracts
HP Express Exchange Service
Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.
HP Express Exchange provides next day exchange service (same as HP
SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date.
To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524.
HP SupportPack
The HP SupportPack is an enhancement to the customer’s original oneyear warranty repair service. The HP SupportPack provides next day express exchange service (see above) for the duration of a three-year warranty period. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP
SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard.
Customers must purchase this service enhancement within 30 days of piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In-
Touch newsletter.
HP Customer Return Repair Service
If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in
Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation.
To order the HP Customer Return Repair Service for customers with noncritical applications, call toll-free 800-835-4747; ask for ext. 524.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r a c t s
Non-U.S. Service Support Contracts
HP SupportPack
The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a costeffective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on
HP SupportPack and the prices for the service upgrade is available through HPNN.
For other service and support contracts, contact the Hewlett-Packard office or Response Center for that country.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e
Returning a Printer for Service
In the USA
If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035.
Customers can contact Hewlett-Packard directly by calling HP Customer
Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the HP-Corvallis Repair
Center. If packaging materials are needed, call the HP Resellers
Response Line at (800) 544-9976.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e
Printer Return Instructions
If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not covered by the warranty. It is suggested that shipments are always insured.
When either a customer or reseller calls HP to arrange for service, the HP
Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. The printer will be delivered to
HP, at HP’s expense, using second day delivery. The customer or reseller must still package the printer for shipment.
Once the printer is repaired, HP will ship it to the customer or reseller location using second day delivery.
You can help assure effective servicing of your customer's printer by following these guidelines:
Procedure:
1.
Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software. If possible, identify the defective area or function.
2.
If you determine that repair is required, please provide the following with the printer when returning the printer for service: a.
b.
c.
d.
Printout a copy of the “HP Printer Repair Sheet.” (For information regarding printouts, see the note at the top of the
HP Printer Repair Sheet.)
Determine the appropriate customer code from the Printer
Repair Feedback Information section which follows.
Fill out the repair sheet. Include specific information, such as the configuration at the time of the malfunction, the type of interface cable, a description of the computer or host, and a description of the software application in use.
If purchased through a Hewlett-Packard reseller, include a copy of the sales slip or other proof of purchase to establish the warranty coverage period.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e
In the UK, France, Germany, Switzerland, Austria,
Belgium, Norway, Sweden, Denmark, Finland, and the Netherlands
If a printer fails during the warranty period, the customer should do the following:
1.
Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services.
2.
If the customer is still unable to determine the cause of the failure, the customer should contact their local reseller or the European
Customer Support Center.
Customer support representatives can answer your questions regarding the setup, configuration, installation, and operation of the printer. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for getting the printer serviced and repaired.
If available for your country and language, phone numbers for HP
FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can call the reseller or the nearest
HP Sales and Support Office.
If a printer fails after the warranty period:
1.
Follow the troubleshooting procedures in this document or the printer user's guide.
2.
If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e
Elsewhere in the World
If a printer fails during or after the warranty period:
1. Follow the troubleshooting procedures in this document or the printer user's guide.
2. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.
Notes
Operating accessories (such as, optional plug-in cartridges, print cartridges, and software) should not be included with the printer unless the problem relates to an accessory.
In the U.S., the power module should not be included with the printer unless instructed otherwise.
Outside of the U.S., the power module should be included when returning the printer for repair.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
Service and Support Resources
HP Support Assistant (CD-ROM)
HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-ROM which is updated quarterly and mailed to you as part of the subscription. This system runs on any PC under MS Windows.
Obtaining HP Support Assistant CD-ROM
Country
Telephone
Number
F a x
Number
Mailing
Address
U.S., Canada
Latin America
UK
Europe
Asia Pacific
1 (800) 457-
1762
(24 Hours)
7 Days)
01 (317) 364-
8882
(24 Hours)
(7 Days)
1 (800) 457-
1762
(24 Hours)
(7 Days)
31 (55) 384279
(9:00 - 6:00)
(Monday -
Friday)
65 740-4629
65 740-4477
(8:30 - 5:30)
(Monday -
Friday)
(317) 364-8888 Hewlett-Packard Company
PO Box 4700
Crawfordsville, IN 47933
USA
(317) 364-8888 Hewlett-Packard Company
PO Box 4700
Crawfordsville, IN 47933
USA
0-800-960-273 Hewlett-Packard Company
PO Box 501
7300 AM Apeldoorn
The Netherlands
31 (55) 434455 Hewlett-Packard Company
PO Box 501
7300 AM Apeldoorn
The Netherlands
65 740-4617
65 740-4477
Hewlett-Packard Company
Circuit Road PO Box 0131
Singapore 9137
Singapore
Hewlett-Packard News Network (HPNN)
HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information:
Presales Information
Printer Drivers
HP SupportPack Information
Software Notes
Postsales Information
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
For more information, call 1 (408) 553-7303.
HP Distribution Center
The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays.
HP Customer Information Center
The HP Customer Information Center provides presales product information. This service is available for resellers and end-user customers.
Call 1 (800) 752-0900, Monday - Friday, 6:00 AM - 5:00 PM Pacific Time.
HP Reseller Response Line
The HP Reseller Response Line provides pre-sales and post-sales technical support for HP authorized resellers. Call 1 (800) 544-9976,
Monday - Friday, 8:00 AM - 4:00 PM Pacific Time.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
Ordering Supplies
Ordering Supplies
Country
Austria
Australia/New Zealand
Belgium/Luxembourg
Canada (Except Toronto)
Canada (Toronto)
Community of Independent Sales
Czech Republic
Denmark
Europe (East Central Headquarters)
Finland
France
Germany
Greece
Hungary
Iceland
Israel
Italy
Japan
Latin America
Lebanon
Norway
Poland
Portugal
Slovenia
South Africa
Spain
Sweden
Switzerland
The Netherlands
Tunisia
Turkey
United Arabian Emirates
United Kingdom
U.S.
Telephone Number
(1) 25000 536
(03) 895-2895
02-778 34 00
1 (800) 387-3154
(416) 671-8383
(095) 181 8002
(2) 47 17 230
4599 1000
(1) 25 000 0
(90) 887 21
Minitel 3616 HPMICRO,
Rubrique 2: “Points de Vente” agréés
0180-53262-22
30-1-689 64 11
(1) 142 09 86
(1) 67 10 00
00972 3 53 80 380
02/9212 4378
(03) 331-6111
(525) 326-40-00
009611 89 31 13
22 73 56 00
(22) 37 50 65
(01) 301 7343
(61) 159 33 22
002711 806 10 00
900 123 123
(0) 8 750 2000
01 / 735 71 11
020 - 547 6666
002161 28 01 44
(0) 212 224 59 25
009714 37 75 91
01344 369 369
1 (800) 538-8787
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
HP BBS Library
The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem.
HP BBS Library
Country
Austria
Belgium
Denmark
Finland
France
Germany
Italy
Netherlands
Norway
Sweden
Switzerland
United Kingdom
United States
Worldwide
Number
+ 43 (222) 251658
+ 32 (2) 778-3819
+ 45 (45) 991905
(9600) 7280
3616 HP MICRO
*HP#
+ 39 (2) 9210-4244
+ 31 (20) 647-5433
+ 47 (2) 273-5697
+ 46 (8) 750-6262
+ 41 (64) 560200
+ 44 (1344) 361891
+ 1 (208) 344-1691
Int Code + 1 (208) 344-1691
Baud Rate
2400, 4800, 9600, 14400,
19200, 28000, or ISDN
1200, 2400, 4800, 9600,
14400
300, 1200, 2400, 4800, 9600,
14400
2400, 4800, 9600, 14400
1200 to 14400 (Service
Minitel)
Datex J-BTX System
Up to 14400
2400, 9600, 14400
2400, 4800, 9600, 14400,
19200
2400, 4800, 9600, 14400
Up to 19200 or ISDN
Up to 14400
300, 1200, 2400, 4800, 9600,
14400
300, 1200, 2400, 4800, 9600,
14400
Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
HP FAXback on Demand - HP FIRST
You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section.
Use the following steps to use HP FIRST:
1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select.
2. We suggest you initially request the index which lists all available documents.
3. Once you receive the HP FIRST index, choose the documents you need.
4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you.
5. Selected documents will be sent immediately to the fax number you have specified.
N o t e
To obtain documents in English from outside the UK, dial your international access code and then (31) 20 681 5792
(international toll rates applicable).
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
HP FIRST Telephone Numbers
Country (Language)
Austria (German)
Australia (English)
Denmark (Danish)
Belgium (French)
Belgium (Dutch)
Europe (English)
Finland (Finnish)
France (French)
Germany (German)
Hong Kong (English)
Italy (Italian)
Korea (Korean)
Netherlands (Dutch)
Norway (Norwegian)
Singapore (English)
Spain (Spanish)
Sweden (Swedish)
Switzerland (French)
Switzerland (German)
UK
US
Worldwide
Telephone Number
0660-8128
61-3-272 26 27
800-10453
0800 1 7043
0800 1 1906
(31) 20 681 5792
9800-13134
05-905900
0130-810061
506 24 22
1678-59020
82-2-769 05 43
06-0222420
800-11319
65-291 79 51
900-993123
020-795743
155-1526
155-1527
0800 96 02 71
1 (800) 333-1917
Int Code + 1 (208) 344-4809
HP Audio Tips (U.S. Only)
HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use the following telephone number:
1 (800) 333-1917
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
HP Forum on CompuServe
The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users.
You can join CompuServe at no charge by calling a telephone number in the table below. CompuServe will send you a free introductory membership immediately, including information on how to access
CompuServe. From the CompuServe prompt, type:
GO HP <Enter>
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
CompuServe Telephone Numbers by Country Table
Local Call/
Free-Phone Number Country
Argentina
Australia
Canada
Chile
France
Germany
Hong Kong
Hungary
Israel
Japan
New Zealand
Portugal
South Africa
South Korea
Spain
Taiwan
UK
U.S.
Venezuela
Worldwide
(008) 025240
1 (800) 848-8199
36,638,122
(0130) 3732
(0120) 221200
(0800) 446113
(080) 022-7400
(0800) 289378
1 (800) 848-8199
Direct Number
54 (1) 345-3871
61 (2) 410-4260
1 (614) 529-1349
56 (2) 696-8807
33 (1) 4714-2160
49 (89) 6655-0111
852 867-0118
36 (1) 156-5366
972 (3) 290466
81 (3) 5471-5806
61 (2) 410-4260
33 (1) 4714-2160
27 (12) 841-2530
82 (2) 411-1327
33 (1) 4714-2160
866 (2) 651-6899
44 (1272) 760680
1 (614) 529-1349
58 (2) 793-2984
Int Code + 1 (614) 529-1349
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
Hewlett-Packard Telephone Support
Technical Phone Support for Customers
The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warranty, the customer should call (208) 323-2551. If the product is out of warranty, the customer has two options.
The customer can call 1 (900) 555-1500 at $2.50 per minute.
The customer can call 1 (800) 999-1148 at $25.00 per call using
VISA or MasterCard.
(The above prices are subject to change without notice)
To ensure the call is dealt with quickly, have the following information ready:
The product model number and serial number.
The operating system version and the configuration.
A description of the software installed and the accessories used.
HP North American Customer Support Center
Assistance from the Hewlett-Packard North American Customer Support
Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain time, except Wednesday when the hours are 7:00 AM to 4:00 PM.
1 (303) 635-1000
HP European Customer Support Center
Assistance from the Hewlett-Packard European Customer Support Center is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central
European time, except Wednesday when the hours are 8:30 AM to 4:00
PM.
Int Code + 31 (20) 682-8291
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s
Contacting Hewlett-Packard
To contact Hewlett-Packard, check your local telephone directory for the
HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.
Asia
Far East Sales Region Headquarters
Hewlett-Packard Asia Ltd.
22/F Peregrine Tower
Lipp Centre
89 Queensway, Central
Hong Kong
Canada
Hewlett-Packard Ltd.
6877 Goreway Drive
Mississauga
Ontario L4V 1M8, Canada
Europe
European Operations Headquarters
Hewlett-Packard S.A.
150, route du Nant-d’Avril
PO Box 1217
Meyrin 2/Geneva, Switzerland
Latin America
Hewlett-Packard Latin Am. Headquarters
Monte Pelvoux 111
Lomas de Chapultepec
11000 Mexico D.F.
Middle East/Africa
Middle East/Central Africa Sales Headquarters
Hewlett-Packard S.A.
Rue de Veyrot 39
CH-1217 Meyrin 1/Geneva, Switzerland
U.S.
Intercon Operations Headquarters
Hewlett-Packard Company
3495 Deer Creek Road
PO Box 10495
Palo Alto, CA 94303-0896, USA
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Printer Repair Feedback Information
Procedure for Providing Repair Feedback Information:
1.
Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page.
2.
3.
Observe the problem with the printer. Verify the problem is repeatable.
Determine the customer code from the table below.
4.
Fill out the repair sheet and return the repair sheet with the printer.
HP DeskJet Printer Family Customer Codes
Customer
C o d e
CPS100
Failure
Keywords
STARTUP
P R O B L E M S
Power-Up Failed
Failure
Description
CPS105
CPS110
CPS200
CPS205
CPS210
CPS215
CWP000
Self-Test Failed
Erratic/Intermittent
Operation
Lights On Steady
Lights Flash in Unison
No Lights/Fan Only/No
Lamp
Lights Flashing
Alternately
Q U A L I T Y
Multiple Exchange
No lights, no noise, no movement, power failure, dead
Self-test does not print or is incomplete/wrong
Product behaves inconsistently or exhibits an intermittent failure
LEDs on front panel ON steady
LEDs on front panel ON and flashing
No LEDs On or no LEDs and the fan is ON or lamp not on
Different LED’s flash On and Off alternately
CWP005
CWP010
CWP015
CWP020
CWP025
CPG100
CPG105
CPP100
CPN100
CPN105
Customer Return
Re-Repair 90 days
Defective from Stock
Customer Damaged
Wrong Model
PERFORMANCE
Won’t Print
Stops Printing
Burning Smell
Grinding, Squeaking,
Scraping Noise
Knocking, Clicking,
Chattering Noise
Table continued on next page
Customer has received more than one exchange per incident
Customer returns exchanged unit
Unit fails within 90 days of previous repair
Unit shipped to customer is defective from stock
Customer/Reseller has damaged or mis-repaired unit
Wrong model or product sent to customer
Printer will not print or locks up while printing
Prints part of a page then stops
During operation, unit emits a burning smell
Unusual, persistent grinding, squeaking, scraping noise
Frequent shock or clicking or chattering noise
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n
HP DeskJet Printer Family Customer Codes (Cont.)
Customer
C o d e
Failure
Keywords
MEDIA HANDLING
Failure
Description
CMM100
CMM105
CMM110
CMM115
CMM120
CMM135
CMM140
CMM150
Multiple Pick
Incomplete Load
Media Jams
Skewed/Slanted Page
Media Eject Problem
Continuous Media
Feed
Tracks on Media
Paper/envelope/transparency not loading
Several sheets/envelopes are picked together
Sheet/envelope loads then stops or media slips
Sheet/envelope/labels stuck inside of product/obstruction
Sheet/envelope loads unevenly
Sheet/envelope fails to eject
Continuously picks and feeds media
Excessive force on pinch wheels causes tracks on media
CGT100
P R I N T / I M A G E
Q U A L I T Y
Missing Dots
CGT105
CGT110
CGT115
Fuzzy/Blurred/Wavy or
Unusual Print
Vertical Misalignment
White line or streak through text or graphics, partial characters
Overspray of dots or print appears wavy or compressed or faded
Table columns of text/vertical lines are not well aligned (bi-directional shift)
Prints extra lines across media when printing self-test
CGT120
CGT125
CGT130
CPG115
Underlines or Streaks in Printing
Incomplete/Faded
Won’t Print
Wrong Colors
Hardware Banding
Parts of printed characters are missing on self-test or print is faded
Carriage moving but not printing
Printing wrong colors or ink appears mixed
Printed page exhibits banding in print not caused by the print cartridge
Table continued on next page
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n
HP DeskJet Printer Family Customer Codes (Cont.)
Customer
C o d e
CCP100
CCP105
CCP120
CCP125
CKK100
CKK105
CTT105
CTT110
CTT120
CYD100
CZZ000
Failure
Keywords
Failure
Description
C A R R I A G E
P R O B L E M S
Left-Side Collision Carriage slams to left side and stays there
Right-Side Collision Carriage slams to right side and stays there
Erratic/Slow Movement Erratic, slow movement or carriage stalls or hangs
Pen Won’t Lock Pen cartridge won’t lock in carriage
COMMUNICATION
I/O Port Fail Serial or parallel Input/Output from PC fails to print...not cable or PC
Local Area Network communications failed LAN/MIO Fail
P R I N T
CARTRIDGE (PEN)
Leaking Pen
Rejects Cartridge
Short Pen Life
Print cartridge has leaked in printer and damaged printer
Printer rejects cartridge or cartridge will not install properly
Cartridge life not to specifications
M I S C E L L A N E O U S
Loose/Damaged part
NTF
Broken, scratched, damaged or loose part
No trouble found
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n
HP Printer Repair Sheet
N o t e To print this form, select “Print” under the “File” menu.
Company Information
Company name: __________________________________________
Address: ________________________________________________
________________________________________________________
Phone number:____________________________________________
Your name: ______________________________________________
Printer Information
Printer model: ____________________________________________
Serial number: ____________________________________________
Date of purchase: __________________________________________
Date that you are sending the printer: ___________________________
Customer code: ___________________________________________
Failure is:
Occasionally intermittent: ___
Frequently intermittent: ___
Continuous: ___
Brand and model of your computer: ____________________________
Version of software you are using: _____________________________
The driver you are using: ____________________________________
Other information about the problem: ___________________________
________________________________________________________
Included Information
Check the following if able to provide additional troubleshooting information.
___Sample printout included
___Printer self-test included
___Unable to print the printer self-test
___Actions taken to resolve the problem and the results
________________________________________________________
________________________________________________________
________________________________________________________
MS Windows Printing
Microsoft Windows 3.1 comes with printer drivers that work with HP
DeskJet printers. However the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet printer.
Only the HP ColorSmart Printer Driver software, part of the HP Printing
System for Windows, takes advantage of all the features of HP DeskJet
540 printer.
The HP ColorSmart Printer Driver software is compatible with Microsoft
Windows 3.1. Access to the printer driver to change specific settings is available from each software application program. The steps to access the printer driver will vary depending on the software program. Generally, the printer driver is found under a “print” menu in the software program.
The user can also access the printer driver through the Microsoft Windows
Printers control panel. The control panel allows the user to:
Select the default printer from a list of loaded printer drivers.
Add Microsoft printer drivers.
Remove unneeded printer drivers.
Set various printer options (which may be superseded by the printer settings selected in the software application program).
Confirm the port which the printer is using.
To open the Printers control panel:
1. Double-click Main in the Program Manager.
2. Double-click Control Panel.
3. Double-click Printers.
The default printer is listed in the text box at the top of the dialog box. To select a different default printer, double-click a printer from the list of installed printers.
Although the Printers control panel provides access to various printer settings, like paper type and page orientation, these settings are overridden by settings made from within an application. The Printers control panel settings are used when an application does not specify certain defaults.
Because the user can connect their printer to either LPT or COM ports, it is important to make sure the proper port is selected to avoid problems. The steps below identify how to select/change a printer port from the control panel.
To select a port:
1. Open the Printers control panel.
2. Click Connect.
3. Select the port from the list.
The default printer name is followed by the name of the port it is connected to.
Microsoft Windows 3.1 comes with printer drivers that work with HP
DeskJet printers. However the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet printers. Only the HP DeskJet 540 Printer Driver software, part of the HP
Printing System for Windows, takes advantage of all the features of the HP
DeskJet 540 Printer.
HP Printing System for Windows
The HP Printing System for Windows includes:
HP ColorSmart Printer Driver
HP DeskJet Status Monitor
HP DeskJet Utilities program group
14 TrueType Fonts
Quick Tour
HP DeskJet Control Panel for DOS
The HP DeskJet Status Monitor allows you to:
Monitor a current print job
Monitor the printer’s status at any time
Print a self-test page
Clean the print cartridges
Cancel the current print job
The HP DeskJet Status Monitor Dialog Box
The DeskJet Utilities include:
On-line information about the HP DeskJet 540 printer. To access the on-line information: click Help in the ColorSmart dialog box or the ColorSmart Options dialog box, or double-click the HP DeskJet
540 Printer Information icon in the HP DeskJet Utilities program group in the Program Manager.
Dr. DeskJet diagnostic program, which contains detailed information about common printing problems and easy to understand solutions. To access Dr. DeskJet: click Dr. DeskJet in the On-line Information, or double-click the Dr. DeskJet icon in the
HP DeskJet Utilities program group in the Program Manager.
Late-breaking release notes in the ReadMe.txt file.
Installing the Printer Driver
The minimum system requirements to run the HP Printing System for
Windows are:
Windows version 3.1
An 80386 processor
2 MB of RAM to print in black or 4 MB of RAM to print in color
10 MB free hard disk space
Before installing the printer software:
1. Unpack the printer and set it up with the procedures described in
“User Documentation/Setup Guide.”
2. Make sure the computer and the printer are both turned on and connected with the proper cable.
3. Close any screen savers or other software running in the background on the computer.
To install the HP Printing System for Windows:
1. Insert Installation Disk 1 into the computer’s disk drive.
2. Click File in the menu bar of the Program Manager window.
3. Choose Run in the File menu to open the Run dialog box.
4. Type A:\SETUP or B:\SETUP (depending on the computer’s configuration) in the text box and click OK.
5. Follow the on-screen instructions during the installation process and provide appropriate computer system information.
6. Restart Windows to activate the HP DeskJet 540 Printer Driver.
About the Printer Driver
The HP ColorSmart Printer driver software provides access to all the capabilities of the HP DeskJet 540 printer, when used a Windows application. The following options are available from the ColorSmart dialog box:
Automatic or Manual printing
Color or Grayscale printing
Best, Normal, or EconoFast print quality
Paper Type
Paper Size
Number of Copies
Ordered printing
Portrait or Landscape print orientation
The HP ColorSmart Printer Driver has built-in, context-sensitive help.
When an option in the dialog box is clicked, an explanation of that option appears at the bottom of the dialog box. For more detailed help, click the
Help button in the ColorSmart dialog box.
Using the Printer Driver
To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from within a Windows application:
1. Choose Print (or Print Setup, depending on the application) from the File menu.
2. Click the Setup button.
To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from the Windows Control Panel:
1. Double-click Main in the Program Manager window.
2. Double-click Control Panel.
3. Double-click Printers.
4. Select the HP DeskJet 540 printer in the Installed Printers list and click the Setup button.
The ColorSmart Dialog box appears.
ColorSmart Printer Driver Dialog Box
HP DeskJet 540 ColorSmart Dialog Box Options
Option Description
ColorSmart
Options
Orientation
Print Quality
Copies
Paper Type
Paper Size
OK
Cancel
Default
Help
Automatic or Manual screen-to-printer color mapping.
Opens the ColorSmart Options dialog box.
Portrait (tall) or landscape (wide).
Best (presentation quality), Normal (letter quality), or
EconoFast (draft quality).
Set the number of copies to be printed. Click the Ordered
Printing box to collate the printed pages of multiple copies.
The media may be either plain paper, one of HP’s special media types, or transparency film.
The pop-up menu displays selections supported by the printer.
Click the Custom button to specify a custom paper size.
Accept changes
Cancel changes
Save the current settings as the default settings for the
ColorSmart Dialog Box.
Open the HP DeskJet 540 Printer on-line help
ColorSmart: Automatic vs. Manual Printing
In most cases the best print output is obtained by choosing Automatic
ColorSmart printing. In automatic mode, the printer driver uses HP’s
ColorSmart technology to intelligently analyze each element in a document at the time of printing to provide the best color output.
If the color output obtained using the Automatic ColorSmart option is not satisfactory, use the Manual option.
To print in Manual ColorSmart mode:
1. Select the Manual button.
2. Click the Options button, which opens the ColorSmart Options dialog box.
The Manual ColorSmart Options dialog box provides control over
Intensity, Halftoning, and Color Control.
The Intensity slider bar adjusts the amount of ink applied to the paper—
Darker means more ink, Lighter means less ink. Halftoning describes how the driver places individual drops of ink on the page to reproduce different shades of the same color. Scatter halftoning, the default setting, usually gives the best results. Pattern halftoning applies different patterns of dots for different shades of a color.
The Color Control offers two options: Vivid Color and Match Screen. To print the document so it looks like it looks on the computer screen, choose
Match Screen. To make the colors of the printed output brighter and more vivid than they appear on the screen, choose Vivid Color.
Manual ColorSmart Options Dialog Box
Grayscale Printing
To economize on the use of the color print cartridge, print draft copies of color documents in grayscale. Grayscale printing is significantly faster than color printing, and it gives a good approximation of the final output. To print in grayscale, select the Print in Grayscale option in the
ColorSmart dialog box.
The Grayscale Option dialog box provides control over intensity and halftoning.
Grayscale Options Dialog Box
Optimizing Performance
The print speed and overall performance of the HP DeskJet 540 printer can be affected by several things:
The amount of RAM can determine how fast documents are sent to the printer. Increasing RAM can speed up this process as well as make the computer work more efficiently at other things besides printing.
The printer driver used to print documents can make a significant difference in the quality of the printed output. Make sure an up-todate version of an HP printer driver designed specifically for the
HP DeskJet 540 printer is installed. To check this:
1. Double-click the Printers icon in the Windows Control Panel
2. Select the HP DeskJet 540 printer in the Installed Printers list.
3. Click Setup to check the version number. The version number is located in the title bar of the HP ColorSmart dialog box.
The size and complexity of the documents printed can make a difference in the printer's performance. Graphics are usually more complex - especially color graphics - and print more slowly than text.
The processing speed of the computer will determine how fast a document is sent to the printer. For example, a computer with a
486 processor runs faster than a computer with a 386 or a 286 processor.
Running numerous software programs at one time slows down printing; each open program uses RAM. Therefore, limit the number of programs or documents open at one time.
Screen fonts are stored in RAM, which means they use up memory that the printer may need in order to print. Delete screen fonts or printer fonts that are not needed.
Using On-line Help
Two types of on-line help provide information about the printer software.
Printer Software Help
Type of help P r o v i d e s
Context Sensitive
Help
On-line Help
ReadMe Files
Information about options in the dialog box when you click on certain parts of the screen.
Comprehensive information about the printer software and hardware.
Release notes and current information.
How to access/where to find
Available within the ColorSmart
Printer Driver dialog box.
Click the Help button within the
ColorSmart Printer Driver dialog box.
On the Driver Installation Disk.
Cleaning and Aligning Print Cartridges
All of these functions are available from within the HP DeskJet Status
Monitor. For more information on printer cartridge services, refer to “Print
Cartridge Information.”
DOS Printing
Printer Drivers Available
Since DOS applications are developed independently under different standards, each DOS application requires its own printer driver. Current software drivers for most HP DeskJet printers are available from the individual software manufacturers. A list of DOS software developer contact information is in the DOS Printing Guide, part of the User’s Guide
Kit. Information on installing a DOS printer driver for a particular DOS application is supplied by the software manufacturer.
If there is no driver available for the DeskJet 540 printer, use a driver for a different HP DeskJet printer. In some cases, the substitute driver does not provide access to all of the DeskJet 540’s capabilities. The following table outlines usable drivers and their capabilities when used with the DeskJet
540 printer.
Substituting Printer Drivers
Printer Driver
HP DeskJet 540
HP DeskJet 560C
HP DeskJet 520
HP DeskJet 550C
HP DeskJet 500C
HP DeskJet 510
HP DeskJet 500
Supported Features
Color Printing
Color Printing
Color Printing
Color Printing
Color Printing
Monochrome Printing Only
Monochrome Printing Only
DeskJet Control Panel for DOS
The HP DeskJet Control Panel for DOS is software that replaces the front panel switches found on older printers. The HP Control Panel for DOS does not replace printer drivers; it must be used along with DOS software printer drivers. When there is no specific DeskJet 540 printer driver available for an application, the HP Control Panel gives the user access to print settings and features not available through the DOS application. If settings are available in the DOS application printer driver and the HP
Control Panel, the settings made in the DOS application usually override those made in the HP Control Panel.
The HP Control Panel for DOS also lets the user monitor the printer’s status, and clean and align the print cartridges.
Minimum System Requirements
DOS version 3.3 (or newer)
An 80286 (or better) processor
2 MB of RAM to print in black or 4 MB of RAM to print in color
Installation
Before installing the DOS control panel:
1. Unpack the printer and setup the printer.
2. Make sure the computer and the printer are both turned on and connected with the proper cable.
To install the DOS control panel:
1. Insert disk containing the control panel for DOS software into the disk drive.
2. At the DOS prompt, type A:\Install (or B:\Install depending on the floppy drive configuration) and press Enter.
3. Follow the on-screen instructions.
After installing the software, the print cartridges need to be aligned before beginning any print jobs.
To align the print cartridges:
1. Type DJCP at the DOS prompt to open the stand-alone DOS
Control Panel.
2. Select Align Print Cartridges and follow the on-screen instructions.
Two Ways to Use the Control Panel
The DOS Control Panel can run either as a stand-alone application or as a memory resident application. To run the DOS Control Panel as a stand alone application: type DJCP at the DOS prompt.
The DOS Control Panel must be loaded into memory at start-up to work as a memory resident application.
To set up the DOS Control Panel as a memory resident application:
1. Type DJCP at the DOS prompt to open the stand-alone HP
Control Panel for DOS.
2. Select More Settings.
3. Select Memory Resident Functions.
4. Select Make Memory Resident.
5. Select Done and reboot the computer.
To open the memory resident HP DeskJet Control Panel for DOS: type the
DOS Control Panel hot key.
The memory resident Control Panel is a subset of the stand-alone application due to memory considerations.
Memory Resident DOS Control Panel
Whether stand-alone or memory resident, the DOS Control Panel allows the user to control or view the following:
Pen Services (clean, prime, and align the pens)
Print Quality
Page Orientation
Font Width (normal or compressed)
Status Reports (limited in the resident Control Panel)
Context-Sensitive Help
In addition to these, the stand-alone Control Panel for DOS provides access to:
Paper Size
Media Type (paper or transparencies)
Character Set
Lines per Page
Line Termination
Reset All Settings
Memory Resident Controls
OS/2 Printer Driver
The HP ColorSmart printer driver for the HP DeskJet 540 printer can be accessed through OS/2 by using Windows 3.1 in OS/2.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T h e P r i n t i n g S y s t e m
The Printing System
Printing systems contain hardware and software components which must work together properly before printing can take place. The printer driver provides the interface between the software applications that support printing, the computer’s hardware, and the printer. The basic printing system consists of the following:
1. Host computer (PC or Macintosh)
2. Application software (word processing, graphics design, desktop publishing, etc.)
3. Printer driver (specific to your printer and, in some cases, your application software)
4. Printer cable
5. Printer (HP DeskJet or DeskWriter)
6. The paper or other media upon which printing will take place
N o t e Printing systems in networks may contain a somewhat different configuration of hardware and software.
HP ColorSmart printer drivers not only provide the hardware/software interface, but also allow bi-directional communication between the printer and the computer. Bi-directional communication allows printing information to flow from the computer to the printer, and printer status and error information to flow back from the printer to the computer.
Resolving Printing System Problems
Many printer problems and their solutions are reported in error messages that appear on the computer’s screen. When one of these messages is received, follow the instructions given. Check the HP DeskJet Status
Monitor (MS Windows users) or the Print Monitor (Macintosh) for information on the current status of the printer.
If you haven’t received an error message on the computer’s screen but have noted a problem with your printer, read through the troubleshooting topics that follow to find one that matches your printer’s symptoms.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s
Troubleshooting Hints
The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions.
N o t e To save time diagnosing printing system problems, the
Possible Cause column in the table below is given with the most likely cause listed first. If the printing system does not respond correctly after trying the first solution, proceed the next, etc.
Printing System Problems, Causes and Solutions
Problem Possible Cause Solution
Printer does not print.
(Power light on,
Form Feed light off)
The printer driver is still preparing data to send to the printer.
Wait a few minutes. Some computers take several minutes of processing time before sending any data to the printer.
The interface connection or the interface cable has failed.
Failure of the host computer.
The problem is caused by TSR programs or the application software.
1. Verify the interface cable is an approved interface cable. (Must conform to IEEE 1284-B standards)
2. The interface cable may be faulty. Check the interface cable connections or try another interface cable.
3. Wrong interface connection. For example, the printer is connected to the serial port (e.g. COM1) rather than a parallel interface port.
1. Verify the host is operating correctly by printing to another printer.
2. The computer-to-printer connection has failed.
Unplug the printer from the host computer and try printing a self-test. If the self-test prints OK, verify the host computer and interface cable are functional by printing to a different printer using the same printer port and printer cable.
1. Close (or “rem-out”) any screen saver or other
TSR (Terminate Stay Resident) software programs (such as MacDisk) that are open and running in the background. Restart your computer.
2. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.
Continued on next page
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s
Printing System Problems, Causes and Solutions (Cont.)
Problem Possible Cause Solution
Printer does not print.
(Cont.)
(Power light is on, the Form
Feed light is off)
The wrong printer is selected
(MS Windows) Open the Printers dialog box in the
MS Windows Control Panel and verify that the correct printer is selected. (An on-screen message may ask you to open Page Setup in your application.)
(Macintosh) Open the Chooser, select the correct printer, and close the Chooser. (An on-screen message may ask you to open Page Setup in your application.)
It may be necessary to reinstall the printer driver software using the instructions from the setup card.
The problem is caused by the printer driver.
The printer’s name does not appear in the Installed
Printers list in the
Printers dialog box in the MS Windows
Control Panel.
The problem is caused by the application software or the printer driver.
1. Close all TSRs (screen savers and other software that runs in the background).
2. Exit and then restart MS Windows.
3. Verify all TSRs remained closed.
4. Reinstall the printer driver using the instructions from the setup card.
1. Restart Windows and print the self-test from the
HP Toolbox.
2. Verify the proper printer driver and parallel port are selected. The printer driver’s name should appear in the Installed Printers dialog box.
3. Close any screen saver or other TSR (Terminate
Stay Resident) software programs that are open and running in the background. Restart your computer.
4. It may be necessary to reinstall the printer driver software using the instructions from the setup card.
5. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.
Continued on next page
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s
Printing System Problems, Causes and Solutions (Cont.)
Problem Possible Cause Solution
The printer does not print.
(All lights are blinking)
The printout contains garbled or strange text characters (such as hearts or smiling faces), or contains distorted graphic images.
The printer-tocomputer connection failed.
The printer has failed.
The wrong printer may be selected.
1. Switch off the printer, disconnect the printer cable, switch the printer on.
2. If the Power light comes on and the Form Feed light remain off, print a sample page.
3. If the sample page prints, the printer is not the problem.
4. Reconnect the printer cable and re-send the file.
5. If the problem persists, the problem may be with the printer cable, the cable connections, or the computer port. (First, try another printer cable.)
1. Switch off the printer, disconnect the printer cable, switch the printer on.
2. If all lights begin blinking again, the printer is faulty.
Verify that the proper printer driver is selected. The printer driver’s name should appear in the installed printer’s dialog box (MS Windows) or the Chooser menu (Macintosh).
The printer-tocomputer connection failed.
The paper does not eject from the printer.
Continued on next page
The printer did not receive a formfeed command.
1. Switch off the printer, disconnect the printer cable, and switch the printer on.
2. Print a self-test (or demo) page.
3. If the self-test page prints, the printer is not the problem.
4. Reconnect the printer cable and re-send the file to the printer.
5. If the printout is still garbled, the problem may be with the printer cable, the cable connections, or the computer host. Try another printer cable. Try a different computer.
If the software does not send automatic form-feed commands, press the Form Feed key on the printer to initiate a manual form-feed.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s
Printing System Problems, Causes and Solutions (Cont.)
Problem Possible Cause Solution
The colors in the printout do not match the colors on the host computer’s monitor.
The printout contains faint or fuzzy print.
The printer driver settings may not be correct for your monitor.
The printer driver settings, the pens, or the selected media may be faulty.
Verify that your print cartridges are at room temperature and have plenty of ink, then try the following:
1. Verify that Complex Color Printing or Color
Match option is selected in the Options menu of the Printer Setup menu.
2. Try a different dithering method. See the “User’s
Guide” for your printer for dithering recommendations.
Verify the print cartridges are at room temperature, and have plenty of ink. Verify that the print settings are appropriate for the media selected.
Make sure the correct print settings are selected in the printer driver. (The printer driver settings should appear in the Installed Printers dialog box.)
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g P r i n t e r T r o u b l e s h o o t i n g H i n t s
Printer Troubleshooting Hints
Troubleshooting Tools
The following table lists the tools needed for general printer maintenance.
Recommended Troubleshooting Tools and Supplies
Tool Purpose
Tissue
Lint -free cloth
Computer vacuum
Distilled water
Print Cartridge Cleaning Operations.
Cleaning the Printer and the Print Cartridge Contacts.
Loosening and removing paper dust and other particulate matter from the interior of the printer.
Used for all cleaning purposes requiring water.
HP Toolbox (MS Windows Users)
HP Toolbox helps you diagnose and solve common printing problems.
To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet
Utilities program group. Then follow the symptoms and solutions that apply.
N o t e Instead of the HP Toolbox, earlier versions of MS Windows printer drivers used Dr. DeskJet which performed similar functions. To access Dr. DeskJet, double-click the Dr.
DeskJet icon in the HP DeskJet Utilities program group.
Then follow the symptoms and solutions that apply.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s
Troubleshooting Flowcharts
Troubleshooting Flowcharts - Power-On Section
See "EX" and "EZ" See "CSP200"
Power-O n Sect ion
Start
Turn on the printer.
Power light turns on?
Yes
No
1. Verify the power module is plugged into a powered AC receptacle.
2. Verify the power module is plugged into the printer.
3. Check the power module with another printer.
4. Unplug the interface cable.
Yes
Power light turns on?
No
Return for service.
See "CSP100" and
“CSP210” customer codes.
Printer noisy?
Yes
1. Check for obstructions or loose parts.
2. Determine noise is excessive for product.
No
No
Still Noisy?
Yes
Return for service. See
"CPN100" or “CPN105” customer codes.
Carriage Moves
& Power/Ready
light on
steady?
No Control panel
light(s) flashing?
No
1. Verify the computer is on.
2. Disconnect the printer from the computer.
Yes Yes
1. Check for carriage obstruction.
2. Check for missing/incorrect print cartridge.
Yes
Flashing?
No Return for service.
See "CSP200" customer code.
Go to the
Self-Test section of the Flowchart
No
Still flashing?
Yes See Printer Diagnostic Information/Error Light
Indications. See "CSP205", and "CSP215" customer codes.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s
Troubleshooting Flowcharts - Self-Test Section
Self-Test Sect ion
Run the printing self-test.
Does the self-test match the example in Printer
Diagnostic
Information?
No
Yes
Yes
Control panel lights flashing?
Yes
See Printer Diagnostic Information/Error Light
Indications. See "CSP205" and “CSP215 customer codes.
No
Is the printout complete?
No Return for service. See
"CGT100" through “CPG115” customer codes.
Yes
Is the print quality good?
No
See Print Quality Problems.
See "CGT100” through
“CPG115" customer codes.
Printer noisy?
No
Go to the Macintosh or
PC Connect Sections of the Flowchart
Yes 1. Check for obstructions or loose parts.
2. Determine noise is excessive for product.
No
Still Noisy?
Yes
Return for service. See
"CPN100" and CPN105” customer codes.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s
Troubleshooting Flowcharts - PC Connect Section
PC Connect Sect ion
From the Self-Test
Section
Can standard
ASCII text be printed
(dir, edit)?
No
Yes
1. Reconnect the interface cable.
2. Try another interface cable.
3. Verify the printer and computer are properly configured.
4. Try the printer with another computer.
Yes
Print ASCII text?
No
Return for service. See
“CKK100 “ and “CKK105” customer codes.
Print from
an MS Windows
Application?
No
1. Check that the driver version is correct.
2. Check the configuration in the MS Windows control panel.
Yes
At this point, the printer should be operating normally.
However, if it is not, return it for service along with a complete description of the problem.
Yes Print from MS
Windows?
No
Return printer for service and document the error and its symptoms. See “Warranty and
Support Information” for customer code information.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s
Troubleshooting Flowcharts - Macintosh Connect Section
Macint osh Connect Sect ion
From the Self-Test
Section
Prints from a
Macintosh Computer?
No
1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial).
2. If AppleTalk, verify that AppleTalk is active in the Chooser.
3. If connected serially, verify that AppleTalk is inactive in the Chooser.
4. Verify the correct port is selected in the Chooser.
5. Reconnect the interface cable.
6. Try another interface cable.
7. Try the printer with another computer.
Yes
Yes
Print ok?
No
Return for Service. See
“CKK100 “ and “CKK105 " customer codes.
At this point, the printer should be operating normally. However, if it is not, return the printer for service and document the error and its symptoms. See
“Warranty and Support
Information” for additional customer code information.
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g M a c I n t o s h T r o u b l e s h o o t i n g
MacIntosh Troubleshooting
N o t e HP periodically provides updates of the printer software.
These updates may include enhancements that improve printer performance.
Problems and Solutions
Problem Solution
Printer won’t print
Printer icon does not appear on the left side of the
Chooser.
The printer name does not appear on the right side of the Chooser or the HP
DeskWriter family printer is not listed.
Power light is On, the
Resume light is Off.
Open the Chooser and verify that the correct printer is selected.
Make sure that the printer is turned on.
Make sure that the printer driver icon is in the Extensions
Folder.
Make sure the printer is turned on.
Open the Chooser and make sure AppleTalk is active.
Check that the correct printer is in the Chooser, then close all applications and restart. If this doesn’t work it may be necessary to reinstall the printer driver software.
P r i n t e r I n t e r f a c e I n f o r m a t i o n
HP DeskJet Printers
H P D e s k J e t P r i n t e r s
Cable and Connector Information
Recommended Interface Cables
Host Interface
HP IEEE-1284
Compliant Cable
HP IEEE-1284
Compliant Cable
HP Cable
Part Number
C2950A
C2951A
Cable Length
2 Meters
3 Meters
Cable Connectors
DB-25 Male to 36-Pin
Centronics Male
DB-25 Male to 36-Pin
Centronics Male
Interface Specifications
HP DeskJet printers communicate with computers through a single
IEEE1284-B parallel I/O interface connector. For more information about interface connection and operation, see “DOS I/O Interface Description.”
Communication Modes and Supported Protocols
C a t e g o r y
Interface Protocol
Communication Modes Available
Specification
IEEE-1284 Compatible
Compatible (Centronics)
Nibble
ECP
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s
IEEE-1284 Interface Connector
18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1
36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19
2162989
IEEE-1284 Interface Port (DOS/MS Windows)
P i n
Number S o u r c e
Compatibilit y Mode
Nibble
M o d e
13
14
15
9
10
11
12
7
8
5
6
3
4
1
2
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Host
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Bi-Directional
Host nStrobe nAck
Busy
PError
Select nAutoFd
HostClk
Data 1 (LSB)
Data 2
Data 3
Data 4
Data 5
Data 6
Data 7
Data 8
PrtClk
PrtBusy
AckDataReq
Xflag
HostBusy
E C P
M o d e
HostClk
PeriphClk
PeriphAck nAckReverse
Xflag
HostAck
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s
IEEE-1284 Interface Port (DOS/MS Windows) (Cont.)
P i n
Number
20
21
22
23
16
17
18
19
24
25
26
27
28
29
30
31
32
36
S o u r c e
Peripheral
Host
Peripheral
Host
Compatibility
M o d e nInit nFault nSelectLn
Nibble
M o d e
Logic Gnd
Chassis Gnd
Peripheral Logic High
Signal Ground (nStrobe)
Signal Ground (Data 1)
Signal Ground (Data 2)
Signal Ground (Data 3)
Signal Ground (Data 4)
Signal Ground (Data 5)
Signal Ground (Data 6)
Signal Ground (Data 7)
Signal Ground (Data 8)
Signal Ground
(Perror, Select, nAck)
Signal Ground
(Busy, nFault)
Signal Ground
(nAuto Fd, nSelectLn, nInit) nInit nDataAvail
1284 Active
E C P
M o d e nReverseRequest nPeriphRequest
1284 Active
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s
DOS I/O Interface Description
The IEEE-1284 standard defines a signaling method for bi-directional parallel communications between hosts and printers or other peripheral devices. This standard provides improved performance and bi-directional
(two-way) communication, allowing a new generation of "intelligent" peripherals to talk and listen to the host device.
HP DeskJet printers have an IEEE 1284-B parallel I/O interface connector. This interface adheres to the IEEE 1284-B parallel interface standard which was derived from the earlier "Centronics®" interface.
Firmware in HP DeskJet printers support the following modes of operation through the IEEE 1284-B parallel interface port:
Compatibility Mode
Nibble Mode
Extended Capabilities Port (ECP) mode
Printer drivers on host computers "negotiate" with the printer to switch from one mode to another. If an error occurs while in Nibble or ECP mode, the interface automatically reverts to Compatibility mode.
HP DeskJet printer drivers meet the IEEE 1284-B standard for Level 1 devices. Input receivers meet the standard for Level 2 devices. This allows HP DeskJet printers to be connected to either a Level 1 or Level 2 host.
Level 1 devices drive the interface with 5 V TTL circuits. Their requirements are consistent with pre-existing installed devices and they can operate with any other Level 1 compliant device. Level 1 devices are characterized by steady-state electrical specifications.
Level 2 devices use output drivers with 45-55 ohms output impedance and TTL receivers with 0.2 V- 1.2 V hysteresis. Level 2 devices capitalize on the transmission-line characteristics of the connecting cable, providing faster data transmission.
Compatibility Mode
Compatibility mode is a unidirectional mode of operation in which data flows from the host computer to the printer. It is the mode that has, in the past, been called “Centronics.”
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s
Nibble Mode
Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer. HP DeskJet printers and most computer hosts can operate in nibble mode. Hosts can switch back and forth between compatibility and nibble modes, thus establishing limited two-way (bi-directional) communication. The host must place itself and the printer into nibble mode to receive status from the printer. This type of bi-directional communication has previously been called “Bitronics.”
ECP Mode
ECP mode provides a true bi-directional link between the printer and the host computer. HP DeskJet printers and most computer hosts can operate in ECP mode. ECP mode, combined with the HP proprietary communication protocol, allows the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and display status information from the printer.
P r i n t e r I n t e r f a c e I n f o r m a t i o n
HP DeskWriter Printers
H P D e s k W r i t e r P r i n t e r s
Cable and Connector Information
Recommended Interface Cables
Cable Type HP Cable Part Number
AppleTalk Network
RS-422-A High-Speed
Clocked Serial
92215N
92215S
Apple Cable Part Number
M2068
M0197
Interface Specifications
HP DeskWriter printers have an 8-pin mini-DIN interface connector port.
This connector port is compatible with RS-422-A serial, AppleTalk, and high-speed externally-clocked serial mode communication. The printer automatically determines if it is connected to an AppleTalk network or directly to a Macintosh printer port.
Communication Modes and Supported Protocols
C a t e g o r y
Communication Modes
Macintosh Protocols
Macintosh I/O Connector
RS-422-A High-speed Serial
AppleTalk (230.4 Kbaud)
Serial Pacing Protocol (SPP)
AppleTalk Transaction Protocol (ATP)
AppleTalk Link Access Protocol (ALAP)
Datagram Delivery Protocol (DDP)
Echo Protocol (EP)
Name Binding Protocol (NBP)
Printer Access Protocol (PAP)
Routing Table Maintenance Protocol (RTMP)
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s
RS-422 Interface Connector (8-pin Mini-DIN)
TxD+
RxD+
TxD-
RxD-
Ground
HSKo or DTR
1
RS-422 Interface Port (AppleTalk)
Pin Number Interface Pin Name Interface Pine Description
5
6
3
4
7
8
1
2
DTR
NC
TxD-
Ground
RxD-
TxD+
NC
RxD+
Data Terminal Ready Output Handshake
No Connection in Printer
(Do not connect to ground or any other pin)
Transmit Data Line
Shield Ground
Receive Data Line
Transmit Data Line
No Connection
Receive Data Line
N o t e HP DeskWriter printer interface ports conform to RS-422 and cannot be configured to operate as RS-232-C.
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s
Mac I/O Description
HP DeskWriter printers detect and monitor which interface mode (serial or LocalTalk) is present, and automatically switch to the appropriate protocol. The printers determine if they are connected to a LocalTalk node by detecting the presence or absence of a transformer at the interface connector port. (A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network.) If the mode changes while the printer is on, the printer restarts.
HP DeskWriter printers are compatible with two Macintosh serial interface modes:
RS-422-A (57.6 Kbaud)
Clocked
RS-422-A signals are modulated against an inverted copy of the modulated signal (for example RxD- and RxD+). Data communication occurs by sensing which line is more negative than the other. Sensing line polarity in respect to an inverted signal is more immune to interference and noise than to a signal compared to a common ground.
The signal is also less likely to degrade over longer cable distances.
If a serial connection is made and "clocked" mode is detected, the printer switches from DTR mode (the default at power-up ) to SPP mode. The printer selects a frequency for the clocking and clocks the DTR line at that frequency.
In AppleTalk mode, the printer receives data in a synchronous serial bit stream at 230.4 K bits per second and converts the data to parallel.
N o t e The Macintosh I/0 connector is RS-422-A compatible. It is not possible to use this port as an RS-232-C serial interface port.
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