HP | 8500 N | User's Manual | HP 8500 N User's Manual

8500, 8500 N, 8500 DN Printer
Getting Started Guide
Copyright© 1997
Hewlett-Packard Co.
Printed in USA 10/97
Manual Part No.
C3983-90901
Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper
*C3983-90901*
*C3983-90901*
C3983-90901
English
READ ME FIRST
HP Color LaserJet 8500, 8500 N,
8500 DN Printer
Getting Started Guide
Copyright Information
© 1997 Hewlett-Packard
Company
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
Part number: C3983-90901
First Edition: October, 1997
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY
OF MERCHANTABILITY
AND FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing
or use of this information.
Trademark Credits
AdobeTM is a trademark of
Adobe Systems Incorporated
which may be registered in
certain jurisdictions.
CompuServeTM is a U.S.
trademark of CompuServe, Inc.
HP-UX 9.* and 10.0 for HP
9000 Series 700 and 800
computers are X/Open Company
UNIX 93 branded products.
Microsoft®, Windows®, Windows
NT®, and MS-DOS® are U.S.
registered trademarks of
Microsoft Corporation.
PostScriptTM is a trademark of
Adobe Systems Incorporated
which may be registered in
certain jurisdictions.
UNIX® is a registered trademark
in the United States and other
countries, licensed exclusively
through X/Open Company
Limited.
All other products mentioned
herein may be trademarks of
their respective companies.
Contents
Where Is the User’s Guide? . . . . . . . . . . . . . . . . . . . . .
Additional Reference Materials . . . . . . . . . . . . . . . . .
Step 1: Preparing a Location for the Printer . . . . . . . . . . . . .
Step 2: Unpacking the Printer . . . . . . . . . . . . . . . . . . . .
Step 3: Installing the Cables . . . . . . . . . . . . . . . . . . . . .
Step 4: Connecting the Printer to the Network . . . . . . . . . . .
Step 5: Changing the Printer Control Panel Overlay and Language
(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the Display Language . . . . . . . . . . . . . . . . .
Step 6: Installing the Consumables . . . . . . . . . . . . . . . . .
Step 7: Loading the Input Trays . . . . . . . . . . . . . . . . . . .
Step 8: Configuring Input Trays . . . . . . . . . . . . . . . . . . .
Selecting the Mode for Tray 1 . . . . . . . . . . . . . . . . . .
Configuring Media Type and Size . . . . . . . . . . . . . . . .
Step 9: Printing a Configuration Page . . . . . . . . . . . . . . . .
Communicating with an optional HP JetDirect internal print
server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 10: Understanding the Software . . . . . . . . . . . . . . . .
Structure of CD-ROM1 . . . . . . . . . . . . . . . . . . . . . .
Installing the Software . . . . . . . . . . . . . . . . . . . . . .
Accessing the Online User’s Guide . . . . . . . . . . . . . . . .
Additional Information . . . . . . . . . . . . . . . . . . . . . .
Step 11: Windows Network Installation . . . . . . . . . . . . . . .
Configuring the Printer on the Network . . . . . . . . . . . . .
Distributing the Printer Software to Network Clients . . . . . .
Installing the Printer Software for Network Clients . . . . . . .
Connecting Network Clients to the Printer . . . . . . . . . . . .
Step 12: IBM LAN Network Installation . . . . . . . . . . . . . .
Installing the Printer Software for IBM LAN Server 4.x . . . . .
Configuring the Printer on the Network . . . . . . . . . . . . .
Distributing the Printer Software to Network Clients . . . . . .
Installing the Printer Software for Network Clients . . . . . . .
Connecting Network Clients to the Printer . . . . . . . . . . . .
Step 13: Macintosh Network Installation . . . . . . . . . . . . . .
Installing the Macintosh Printer Software . . . . . . . . . . . .
Connecting Network Clients to the Printer . . . . . . . . . . . .
Configuring the Printer on the Network . . . . . . . . . . . . .
Distributing the Printer Software to Network Clients . . . . . .
Installing the Macintosh Printer Software for Network Clients .
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . .
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Contents 1
Where Is the User’s Guide?
The printer software includes the online user’s guide
on CD-ROM. The online user’s guide provides
information at your computer about printer hardware,
troubleshooting, and customer service.
The online user’s guide and the software needed to read the guide can be
installed on your computer when you install the printer software. Once
installed, accessing information is easy:
• Microsoft® Windows 95 users click Start, point to Programs, then HP
LaserJet, and click the online user’s guide icon.
• Microsoft Windows 3.1x users locate the HP LaserJet group and
double-click the online user’s guide icon.
• Macintosh users locate the HP LaserJet group and double-click the
online user’s guide icon.
For more information about finding information in the online user’s
guide, see “Step 10: Understanding the Software” in this guide.
Additional Reference Materials
Reference materials shipped with this printer include the following
resources. For additional information or if you need to order software or
parts, see the customer service information in the online user’s guide.
Getting Started Guide (this guide) provides
information on installing the hardware and software
for the printer.
Quick Reference Guide provides information at the
printer on media jams, loading media, and common
printer control panel messages.
Online Help provides information at your computer
about the printer software and printer drivers.
2 Where Is the User’s Guide?
EN
Step 1: Preparing a Location for the
Printer
Figure 1
A Top View (with optional multi-bin mailbox and tray 4)
B Front View (with optional multi-bin mailbox and tray 4)
This printer requires the following:
•
•
•
•
Space around the printer, as shown above
Sturdy, level floor surface
A well-ventilated room without abrupt humidity or temperature changes
An area with a recommended temperature range of 68° to 79° F (20° to
26° C), or an allowed temperature range of 59° to 86° F (15° to 30° C)
• An area with a recommended humidity range of 20% to 50% relative
humidity (RH), or an allowed humidity range of 10% to 80% RH
• Line voltage and frequency not varying more than 10% from the value
stated on the printer regulatory label (located on the back of the printer)
EN
Step 1: Preparing a Location for the Printer 3
Step 2: Unpacking the Printer
Figure 2
The following items are included with the printer:
A
B
C
D
E
F
G
H
Note
Toner cartridges: black, cyan, magenta, and yellow
Power cord
Software on CD-ROM
Manuals: getting started guide (this guide) and quick reference guide;
the online user’s guide is on a CD-ROM
Printer—shown with standard printer stand; if ordered, an optional tray
4 replaces the printer stand
Imaging drum
Control panel overlay (if applicable)
Left (face-up) output bin
If an optional 2,000-sheet input tray (tray 4) was ordered, a power pack
(containing power connections for the printer and tray 4), a preinstalled
interface cable (connecting tray 4 to the printer), and five stabilizing legs
are also included.
4 Step 2: Unpacking the Printer
EN
To unpack the printer
1 Remove all external packing tape
from the printer.
2 Open the lower left door and push
down the green lever on the right side
of the fuser. Then, remove the orange
shipping notice from the fuser.
3 Open the upper right door and
remove the packing tape at the left
side of the opening.
4 Open the front door.
EN
Step 2: Unpacking the Printer 5
5 Remove the packing material from
the lower (green) lever.
6 Press the white button on the lower
(green) lever and swing the lever to
the right.
7 Remove the packing cardboard from
inside the printer and then swing the
lower (green) lever back to the left,
making sure the lever clicks into
place.
8 Firmly grip the handle in the center of
tray 2, squeeze the release lever, and
pull the tray out until it stops. Then
remove the orange packing spacers
from inside the tray and close the tray.
9 Repeat step 8 to remove the orange
packing spacers from tray 3.
If the printer came with an optional tray 4,
continue with step 10. If the printer came
with a stand, proceed to step 18.
6 Step 2: Unpacking the Printer
EN
Note
Follow steps 10-13 to attach the five
stabilizing legs to the bottom of tray 4. If
the five stabilizing legs (which are in
addition to the four locking wheels) are
already attached, proceed to step 14.
10 Locate the five stabilizing legs that
came with the printer.
11 Locate the five guides for the
stabilizing legs on the bottom of tray
4—two guides at the front edge, one
on the right edge, and two on the back
edge.
12 Insert a stabilizing leg into one of the
guides and push the leg into the guide
until it stops.
13 Repeat step 12 above to attach the
other four stabilizing legs.
EN
Step 2: Unpacking the Printer 7
14 Remove the packing tape from tray 4.
15 Open the media transfer door and
remove the orange packing spacers.
16 Firmly grip the handle in the center of
tray 4, squeeze the release lever, and
pull the tray out until it stops.
17 Remove the two orange packing clips
from inside tray 4 by squeezing the
sides of the clips and pulling them out.
Caution
Leaving the orange clips in tray 4 can
damage the tray.
18 Close all doors and input trays.
19 Remove the protective film from the
printer control panel display.
By completing steps 1 through 19 above,
all tape and spacers should be removed
and unpacking of the printer should be
complete.
8 Step 2: Unpacking the Printer
EN
Step 3: Installing the Cables
To connect the power cord to a
printer with a stand
Note
Make sure that the printer is off (power
button out) before connecting the power
cord.
1 Roll the printer to its permanent
location, where all four wheels rest on
a level floor surface, and stabilize it
by pushing the locking tabs on the
printer stand’s wheels to the locked
position.
WARNING!
An unstable printer can tip over and cause
injury; make sure that the printer is
secured properly.
2 Plug the female end of the power cord
into the connector on the back left
corner of the printer.
3 Plug the male end of the power cord
into a surge protector or other
grounded power source.
EN
Step 3: Installing the Cables 9
To connect the interface cable
and power cords for a printer
with an optional tray 4
Note
Make sure that the printer is off (power
button out) before attaching the interface
cable and connecting the power cords.
1 Locate the interface cable (A), the
power pack (B), and the straight
power cord (C).
Note
The interface cable (A) might already be
attached to the printer and tray 4. If it is,
proceed to step 4 below; otherwise,
continue with step 2.
2 Attach the end of the interface cable
that is marked with one dot to the
printer above the parallel connector.
3 Attach the other end of the interface
cable (marked with two dots) to the
connector on tray 4 that is marked
with two dots.
4 Attach the power pack to the back of
the printer by inserting the clip into
the space between the printer and tray
4.
10 Step 3: Installing the Cables
EN
5 Push the two cables extending from
the power pack into the space
between the printer and tray 4 along
the back of the printer.
6 Plug the shorter of the two cables into
the connector on the back left corner
of the printer.
7 Plug the longer of the two cables into
the connector on the back left corner
of tray 4.
8 Plug the female end of the power cord
into the male connector on the bottom
of the power pack.
EN
Step 3: Installing the Cables 11
9 Roll the printer to its permanent
location, where all four wheels rest on
a level floor surface, and stabilize it
by pushing the locking tabs on the
tray’s wheels to the locked position.
10 Rotate the feet of the five stabilizing
legs and the anti-tip foot (on the left
side of the tray) until they are snug
against the floor.
WARNING!
An unstable printer can tip over and cause
injury; make sure that the printer is
secured properly.
11 Plug the male end of the power cord
into a surge protector or other
grounded power source.
Note
If an optional multi-bin mailbox was
ordered, see the installation guide
included with the mailbox for installation
instructions.
12 Step 3: Installing the Cables
EN
Step 4: Connecting the Printer to the
Network
If you will connect the computer to the
printer with a parallel cable, see “To
connect a parallel cable” later in this Step.
If the printer was shipped with an optional
HP JetDirect internal print server, one of
two types is installed in the printer:
• HP JetDirect Ethernet print server
supports up to three different network
interface cables—RJ-45 (unshielded
twisted pair) for 10Base-T networks,
BNC (coaxial) for 10Base2 networks,
and DIN-8 for LocalTalk networks.
This print server supports only one
Ethernet connection at a time—RJ-45
or BNC.
• HP JetDirect 10/100TX print server
supports RJ-45 (unshielded twisted
pair) for 10Base-T or 100Base-TX
networks.
The locations of ports on the HP JetDirect
internal print server are as follows:
A RJ-45 port (this is the only connector
available with the HP JetDirect
10/100TX card)
B BNC port
C LocalTalk (DIN-8) port
To connect to a 10Base-T or
100Base-TX network
Plug the connector of the unshielded
twisted-pair network cable into the RJ-45
port. The other end of the cable should be
attached to the network.
Note
RJ-45 cables are not included with the
printer. They must be purchased
separately.
EN
Step 4: Connecting the Printer to the Network 13
To connect to a 10Base2 network
1 Attach one section of the ThinLAN
(coaxial) cable to a BNC “T”
connector.
2 Attach another ThinLAN cable
section (A) or, if it is at the end of the
network, a 50-Ohm terminator (B) to
the other side of the BNC “T”
connector.
3 Plug the BNC “T” connector into the
BNC port.
To connect to a LocalTalk
network
Plug the end of the DIN-8 cable into the
LocalTalk port.
Note
ThinLAN and DIN-8 cables, BNC “T”
connectors, and 50-Ohm terminators are
not included with the printer. They must
be purchased separately.
Note
If you only use the LocalTalk port, EIO
1 INITIALIZING will appear every time
you turn the printer on. The message
should not interfere with normal printing
through LocalTalk. If it does not clear
within approximately five minutes, there
is a problem with the print server or the
network. To prevent the message from
appearing during normal operation,
connect a BNC “T” connector with two
50-Ohm terminators to the BNC port.
14 Step 4: Connecting the Printer to the Network
EN
To connect a parallel cable
To print through the parallel port, the
printer requires a 25-pin male/micro
36-pin male (“C-size”) parallel cable that
is IEEE-1284 compliant. The cable is not
included with the printer. It must be
purchased separately.
1 Squeeze the clips on the micro 36-pin
end of the parallel cable and plug it
into the printer’s parallel port.
Release the clips.
2 Plug the other end of the parallel
cable into the computer. Tighten the
screws on the parallel cable to secure
the cable to the computer.
EN
Step 4: Connecting the Printer to the Network 15
Step 5: Changing the Printer Control
Panel Overlay and Language (Optional)
Replace the printer control panel overlay
with the one included for your language,
if applicable. Then configure the printer
control panel to show printer messages in
your language.
To replace the overlay
1 Insert a thumbnail or a thin, rigid
object under the edge of the overlay
on the printer control panel and pull
up on the overlay until it comes off.
2 Place the new overlay over the printer
control panel and snap it into place.
16 Step 5: Changing the Printer Control Panel Overlay and Language (Optional)
EN
Selecting the Display Language
Use the printer control panel to set the printer to display printer
messages and print configuration pages in a variety of supported
languages.
To select the printer control panel language
1 Hold down [Select] while turning the printer on (power button in).
CONFIG LANGUAGE (in English) appears on the printer control panel
display for approximately one second. Once the printer has restarted,
LANGUAGE = ENGLISH will appear on the display.
Note
Only [–]Value]+], [Select], and [Go] are active while the display
language is being configured. All other keys are ignored.
If you press [Go] without selecting a language, the printer will bring
itself online and all subsequent messages will be displayed in English.
However, since no display language was selected, the LANGUAGE =
ENGLISH message will reappear (after the power-on self test) when the
printer is next turned on. This message will be displayed every time the
printer is turned on until you select a language through the configure
language mode.
2 Press [–]Value]+] until the language you want appears on the display.
3 Press [Select] to save the selection.
An asterisk (*) appears to the right of the selection. The language
selected will be the default language until another selection is made by
restarting the printer in the configure language mode.
4 Press [Go].
5 Turn the printer off (power button out).
EN
Step 5: Changing the Printer Control Panel Overlay and Language (Optional) 17
Step 6: Installing the Consumables
Figure 3
The following parts (consumables) are included with the printer:
A Imaging Drum
B Black Toner Cartridge
C Color Toner Cartridges: yellow, magenta, and cyan
Figure 4
Install the consumables in the printer in this order:
A Imaging Drum
B Black Toner Cartridge
C Color Toner Cartridges (behind the clear door are three slots, one for
each of the color toner cartridges)
18 Step 6: Installing the Consumables
EN
To install the imaging drum
Note
Make sure that the printer is off (power
button out) before installing the imaging
drum.
1 Open the front door of the printer (A).
Swing the upper (blue) lever to the
right (B). Press the white button on
the lower (green) lever and swing the
lever to the right (C).
2 Remove the imaging drum from its
packaging.
Caution
There is a cover (D) protecting the drum’s
cylinder. Do not remove this cover or the
drum might be damaged; it will come off
when you perform step 3, below.
3 Push the drum into the printer. The
protective cover will slide off as the
drum enters the printer. Set the cover
aside.
4 Swing the lower (green) lever back to
the left, making sure it clicks into
place.
Note
If the lever does not return to its original
position, make sure that the imaging drum
is all the way in the printer.
EN
Step 6: Installing the Consumables 19
To install the black toner
cartridge
1 Remove the black toner cartridge
from its packaging and gently rock
the cartridge several times to
distribute the toner.
Caution
Do not lift or remove the shutter (A) on
the cartridge.
2 Align the arrow on the top of the
cartridge with the arrow at the top of
the slot in the printer and slide the
cartridge into the printer.
3 Place one hand on the cartridge and
use the other hand to pull the orange
ring and remove the seal. Discard the
seal.
Note
If toner gets on fabric, wipe the toner off
with a dry cloth and then wash the
clothing in cold water. Warm water or the
heat of a dryer will set toner into fabric.
4 Swing the upper (blue) lever back to
the left.
Note
If the lever does not return to its original
position, make sure that the black toner
cartridge and the imaging drum are all the
way in the printer and that the orange seal
was removed from the toner cartridge.
20 Step 6: Installing the Consumables
EN
To install the color toner
cartridges
1 Turn the printer on (power button in).
2 Press the blue button beneath the
clear door to turn the color toner
carousel to the slot marked with a
yellow sticker.
Note
The carousel will not rotate unless the
clear door is closed, the imaging drum
and black toner cartridge are installed
completely (including removing the
orange seal from the black toner cartridge
and swinging the upper lever to the left),
and the upper right door is closed.
3 Open the clear door.
4 Push the (blue) locking lever to the
right.
EN
Step 6: Installing the Consumables 21
5 Remove the toner cartridge that
matches the color of the sticker in the
carousel slot from its packaging and
gently rock the cartridge several times
to distribute the toner.
Caution
Do not lift or remove the shutter (A) on
the cartridge.
6 Align the arrow on the top of the
cartridge with the arrow at the top of
the slot and slide the cartridge into the
printer.
Note
If the cartridge does not slide completely
into the printer, make sure that the color
of toner in the cartridge matches the
colored sticker on the slot.
7 Place one hand on the cartridge and
use the other hand to pull the orange
ring and remove the seal. Discard the
seal.
8 Push the blue locking lever back to
the left.
Note
If toner gets on fabric, wipe the toner off
with a dry cloth and then wash the
clothing in cold water. Warm water or the
heat of a dryer will set toner into fabric.
22 Step 6: Installing the Consumables
EN
9 Close the clear door.
Note
If the clear door does not close, make sure
that the blue locking lever is all the way to
the left and that the seal has been
completely removed from the toner
cartridge.
10 Press the blue button to rotate the
carousel to the slot marked with a
magenta sticker and repeat steps 3
through 9.
11 Press the blue button to rotate the
carousel to the slot marked with a
cyan (blue) sticker and repeat steps 3
through 9.
12 Close the front door.
Note
To prevent damage to the printer, do not
move the printer after the imaging drum
or any of the toner cartridges have been
installed.
EN
Step 6: Installing the Consumables 23
Step 7: Loading the Input Trays
Figure 5
The printer has the following input trays:
A
B
C
D
Tray 1 (multipurpose tray)
Tray 2
Tray 3
Tray 4 (optional)
These input trays contain media guides that are preset at the factory to a
default media size, either letter or A4.
For more information about printing on different sizes and types of
media, see the online user’s guide or the quick reference guide.
24 Step 7: Loading the Input Trays
EN
Loading media into trays 2 and 3
Note
Before loading media into trays 2 and 3,
verify that the spacers were removed from
both trays when “Step 2: Unpacking the
Printer” was performed.
1 Firmly grip the handle in the center of
tray 2, squeeze the release lever, and
pull the tray out until it stops.
Depending on your country, input trays
arrive adjusted for either A4- or lettersized media. To load A4- or letter-sized
media, proceed to step 8; otherwise,
continue with step 2.
2 Turn the media-guide lock to the
unlocked position.
3 Slide the front media guide to the size
that matches the media size you are
loading.
4 Turn the media-guide lock to the
locked position.
EN
Step 7: Loading the Input Trays 25
5 Adjust the left media guide by
pushing it in (A) and lifting it up and
out (B).
6 Position the guide over the
appropriate media size marked in the
tray.
7 Press the guide into the rear slot (C),
and then lower it down (D) into the
front slot (E). Make sure the guide is
not skewed.
8 Load media into the tray up to the
media-fill mark. For example, up to
500 sheets of 20 lb (75 g/m2) bond
paper will fit in the tray. For
information on loading and orienting
media, see the online user’s guide or
the quick reference guide.
Note
Do not fill input trays above the media-fill
mark. Too much media in the input trays
can cause media jams.
26 Step 7: Loading the Input Trays
EN
9 Make sure that the media-size tab on
the front of the tray is set to the
correct media size.
10 Slide the tray back into the printer.
11 Attach the left output bin (A) to the
left side of the printer if you did not
install an optional multi-bin mailbox.
If necessary, adjust the media stop
guide (B) on the top output bin for
media sizes larger than letter or A4.
12 Repeat steps 1 through 10 to load
media into tray 3.
Set the media type for trays 2 and 3 in the
printer control panel. For instructions, see
“Step 8: Configuring Input Trays.”
Note
Always configure the media type in the
printer control panel to prevent users from
printing on the wrong media type.
EN
Step 7: Loading the Input Trays 27
Loading media in the optional
tray 4
Note
Before loading media into tray 4, verify
that the spacers were removed from the
tray when “Step 2: Unpacking the Printer”
was performed.
1 Firmly grip the handle in the center of
the input tray, squeeze the release
lever, and pull the tray out until it
stops.
Depending on your country, tray 4 arrives
adjusted for either A4- or letter- sized
media. To load A4- or letter-sized media,
proceed to step 5; otherwise, continue
with step 2.
2 Adjust the front guide by pulling up
on the pin (A), placing the guide into
the slots on the top and bottom of the
tray that correspond to the media size
you are loading (B), and pushing in
the pin.
3 Repeat step 2 to adjust the back
guide.
4 Repeat step 2 to adjust the left media
guide.
Note
To load 11-by-17 inch media, rotate the
left media guide 90°, move it to the back
of the tray, and place it into the slots on
the top and bottom of the tray that
correspond to 11-by-17.
28 Step 7: Loading the Input Trays
EN
5 Load media into the tray up to the
media-fill mark. For example, up to
2,000 sheets of 20 lb (75 g/m2) bond
paper will fit in the tray. For
information on loading and orienting
media, see the online user’s guide or
the quick reference guide.
Note
Do not place anything in tray 4 to the left
of the media guides (C) or the printer will
not lift media out of the tray. Also, do not
fill media above the media-fill mark on
the left media guide. Too much media in
the tray can cause media jams.
6 Press down on all four corners of the
media stack to ensure the media rests
flat in the tray.
7 Close tray 4.
Set the media type for tray 4 in the printer
control panel. For instructions, see “Step
8: Configuring Input Trays.”
Note
Always configure the media type in the
printer control panel to prevent users from
printing on the wrong media type.
EN
Step 7: Loading the Input Trays 29
Step 8: Configuring Input Trays
Configure the mode for tray 1 (either First mode or Cassette mode), the
type of media (such as plain paper, letterhead, and transparencies) for
each of the input trays, and the size of the media (such as letter, A4, and
legal) to use tray 1 in Cassette mode. When input trays are configured
correctly, the printer will print based on media type and size and will
automatically use the correct input tray.
For example, tray 2 could contain letterhead; tray 3, plain legal-sized
paper; and tray 4, plain letter-sized paper. If the trays are configured
correctly, when you set up a print job you can choose the media type and
size in the printer driver, and the printer will automatically print from
the correct input tray.
Selecting the Mode for Tray 1
Tray 1 has two modes: First mode and Cassette mode. First mode is the
default mode for tray 1. In First mode, tray 1 functions as a
multipurpose tray. When tray 1 is in First mode, the printer will look
first for media loaded in tray 1. If media is loaded in tray 1, the printer
will print from tray 1.
In Cassette mode, tray 1 functions as a regular input tray. When tray 1 is
in Cassette mode, load media in tray 1 and configure the media type and
size in the printer control panel.
Note
When tray 1 is in First mode, specify the media type and size in the
printer driver. If the printer senses that the media in tray 1 is a different
size from the media specified in the printer driver, then the printer will
not feed the media (to prevent damage to the printer).
To configure the mode for tray 1
1 Press [Menu] until PAPER HANDLING MENU appears on the printer
control panel display.
2 Press [Item] until TRAY 1 MODE = appears on the display.
3 Press [–[Value]+] until the correct mode appears on the display.
4 Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
5 Press [Go] to bring the printer online.
30 Step 8: Configuring Input Trays
EN
Configuring Media Type and Size
Configuring the media type is beneficial for several reasons:
• Configuring the media type prevents printing on the wrong (and
possibly more expensive) media.
• If a user changes the type of media in an input tray, other users can still
print on the correct media.
• The printer will automatically adjust its print speed to accommodate
special media (such as card stock, labels, and transparencies). These
adjustments will give the highest quality output, saving time and
resources.
Note
If the media type is not set correctly, then the printer might not print on
the correct media or at the correct speed for the media type, which can
result in poor print quality.
To configure media type and size
1 Press [Menu] until PAPER HANDLING MENU appears on the printer
control panel display.
2 Press [Item] until TRAY [Number] TYPE = appears on the display.
3 Press [–[Value[+] until the correct media type appears on the display.
4 Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
Note
Tray 2, tray 3, and the optional tray 4 automatically sense the media
size. To configure the media size for tray 1 in Cassette mode, continue
with step 5. Otherwise, proceed to step 8.
5 Press [Item] until TRAY 1 SIZE = appears on the printer control panel
display.
6 Press [–[Value[+] until the media size appears on the display.
7 Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
8 Repeat steps 2 through 4 to configure media type in another tray.
- Or Press [Go] to bring the printer online.
EN
Step 8: Configuring Input Trays 31
Step 9: Printing a Configuration Page
Use the printer control panel to print a configuration page and verify that
the printer was installed correctly. Configuration pages include the
following information:
• General information about the printer (such as serial number and
•
•
•
•
•
•
•
number of pages printed since most recent maintenance)
Installed languages
Print job errors
Memory available and installed dual inline memory modules (DIMMs)
Control panel and printer hard disk security
Installed optional equipment (such as a tray 4 or duplexer)
Tray configuration
Network configuration
To print a configuration page
1 Press [Menu] until INFORMATION MENU appears on the printer control
panel display.
2 Press [Item] until PRINT CONFIG PAGE appears on the display.
3 Press [Select] to print the configuration page. The printer will
automatically bring itself online.
For more information about printing configuration pages, see the online
user’s guide.
32 Step 9: Printing a Configuration Page
EN
To verify communication with a parallel cable
To verify that the printer and computer are set up correctly to
communicate with each other, print a directory list.
1 Turn the computer and printer on and wait for the printer to bring itself
online (the printer is online when the Ready light on the printer control
panel is lit).
2 At the MS-DOS® prompt, type DIR>LPT1 and press [Enter].
Note
If you are using a UNIX® environment, use the equivalent commands.
3 If the Data light on the printer control panel display stays on, press [Go].
Otherwise, go to step 4, below.
4 If the printer prints the directory list, the printer setup is complete and
the printer is ready for the software to be set up to work with the new
printer.
- Or If a message appears on the printer control panel, see the online user’s
guide for more information about the message.
- Or If the printer neither prints the directory list nor displays an error
message on the printer control panel, check that all power cables are
plugged in and that all cables connecting the printer and computer are
securely fastened.
EN
Step 9: Printing a Configuration Page 33
Communicating with an optional HP JetDirect
internal print server
If the printer contains an optional HP JetDirect internal print server, and
you cannot communicate with the printer over the network, verify the
operation of the print server. Check the JetDirect configuration page,
which was printed when the steps under “To print a configuration page”
were performed. If the message “I/O CARD READY” does not appear
on the JetDirect configuration page, see the troubleshooting section of
the HP JetDirect Print Server Software Installation Guide.
HP JetDirect 10/100TX print server
If the printer contains an optional HP JetDirect 10/100TX print server,
check to see that the print server was able to link to the network:
• Check the link-speed indicators (10 or 100) on the print server. If both
are off, the print server failed to link to the network.
• Check the JetDirect configuration page, which was printed when the
steps under “To print a configuration page” were performed. The
message “LOSS OF CARRIER ERROR” indicates that the print server
failed to link to the network.
If the print server failed to link, verify that all cables are correctly
connected. If all cables are correctly connected and the print server still
fails to link, follow the steps below to reconfigure the print server:
1 Remove the HP JetDirect 10/100TX print server.
2 Use jumpers P1, P2, and P3 to manually configure the print server for
either 10 or 100 Mbps (megabits per second) link speed, and Full- or
Half-duplex operation according to the table below:
Print Server Operation
Jumper P1
Jumper P2
Jumper P3
Autonegotiation Enabled
AUTO
—
—
100 Half-duplex
(not AUTO)
100
H
100 Full-duplex
(not AUTO)
100
(not H)
10 Half-duplex
(not AUTO)
(not 100)
H
10 Full-duplex
(not AUTO)
(not 100)
(not H)
3 Reinstall the print server.
4 Verify that the configuration of the connecting network device (such as a
10/100TX network switch) matches. For example, to set the print server
for 100TX Full-duplex operation, the port on the network switch must
also be set for 100TX Full-duplex operation.
5 Turn the printer off and back on and check the print server operation. If
the print server fails to link, contact a local authorized HP dealer or
service representative.
34 Step 9: Printing a Configuration Page
EN
Step 10: Understanding the Software
CD-ROMs are included with this printer. CD-ROM1 contains the printer
software; CD-ROM2 contains the online user’s guide and the software
needed to read the guide—AdobeTM Acrobat Reader (Acrord32.exe is
on the root directory).
Structure of CD-ROM1
The following files are on the root directory of the CD-ROM labeled
CD-ROM1:
• HPSetup.exe
• Setup.exe
Directories on the compact disc labeled CD-ROM1:
Note
Directory
Subdirectory 1
Subdirectory 2
Subdirectory 3
\<operating
system>
(for example,
\WIN95, \WINNT,
and so forth)
\<language>
(for example,
\ENGLISH,
\DANSK,
\DEUTSCH, and
so forth)
\DISK1, \DISK2 . . . \DISK7
files
(\DISK1 contains
SETUP.EXE)
\PCL
\DISK1 (contains
OEMSETUP.INF)
\PS
\DISK1 (contains
OEMSETUP.INF)
\JETADMIN
\DISK1, \DISK2, \DISK3,
\DISK4
Depending on the operating system in use, some of the directories might
not be accessible. For example, if you are using Microsoft Windows 95,
you will not be able to access the Macintosh directory.
Installing the Software
For printers with the optional HP JetDirect internal print server, you
might have to set certain network parameters depending upon the
network configuration. For most networks, you can configure these
parameters from the HP JetAdmin software included on CD-ROM1. For
more information about how to set network parameters in the printer
control panel, see the online user’s guide.
For information about sharing the printer through the parallel port
connection, see the computer’s documentation.
EN
Step 10: Understanding the Software 35
• For Microsoft Windows network installation instructions, see “Step 11:
Windows Network Installation.”
• For IBM LAN server network installation instructions, see “Step 12:
IBM LAN Server Network Installation.”
• For Macintosh network installation instructions, see “Step 13:
Macintosh Network Installation.”
A variety of the following operating systems are also supported by this
printer, but the software must be obtained separately:
• HP-UX
• SunOS
• Solaris
To order the software, call your operating system software vendor or
contact HP through CompuServe, the World Wide Web, HP
Distribution, HP Bulletin Board Service (BBS), or HP FIRST. See the
quick reference guide or online user’s guide for addresses, phone
numbers, and URLs of these services.
Accessing the Online User’s Guide
The online user’s guide and the software needed to read the
guide—AdobeTM Acrobat Reader—can be installed on your computer’s
hard disk or can be read from the CD-ROM drive.
The reader software allows you to scroll through the online user’s guide,
by pressing [Page[Up] and [Page[Down] or by using a mouse to click
the scroll bar.
Additionally, it offers fast access to subjects in which you are interested
through its table of contents and its index. “Table of Contents” and
“Index” should always be displayed on the left-hand side of the screen.
The table of contents or index will be displayed automatically when you
click them. When the table of contents or the index is displayed on the
screen, simply click the subjects to display the information.
There are additional navigation tools and viewing options under the
View and Tools menus to help you explore the online user’s guide.
To install the online user’s guide to your hard disk
1 Insert the CD-ROM labeled CD-ROM2 into the CD-ROM drive.
2 Follow the procedures you normally use to install programs from the
CD-ROM drive (for example, in Windows 95, click Start, click Run,
and type D:\Setup.Exe on the command line).
36 Step 10: Understanding the Software
EN
To access the online user’s guide from the hard disk
• Microsoft Windows 95 users click Start, point to Programs, then HP
LaserJet, and click the online user’s guide icon.
• Microsoft Windows 3.1x users locate the HP LaserJet group and
double-click the online user’s guide icon.
• Macintosh users locate the HP LaserJet group and double-click the
online user’s guide icon.
To access the online user’s guide from the CD-ROM
1 Insert the CD-ROM labeled CD-ROM2 into the CD-ROM drive
2 If you already have Adobe Acrobat Reader installed on your computer’s
hard drive, open Acrobat Reader and then open the online user’s guide
from your CD-ROM drive.
-OrIf you do not already have Adobe Acrobat Reader, use your operating
system’s file management utility to locate the online user’s guide and
then double-click the online user’s guide. Then locate Adobe Acrobat
Reader and double-click Adobe Acrobat Reader.
Additional Information
Information that was not available when this guide was printed can be
found in the readme file, which is copied onto the hard disk during
installation.
EN
Step 10: Understanding the Software 37
Step 11: Windows Network Installation
In Microsoft Windows 95 and Windows NT® 4.0, the installation
software detects both the version of Windows that is in use and the
language that is selected in the operating system. The installation
software then installs printer drivers and printing software that are
appropriate for the system.
For Novell NetWare networks, install the software on the workstation.
For Windows NT networks with a client server, install the software on
the server. For Windows 95 peer-to-peer networks, install the software
on all workstations that need access to the printer.
The installation software does not support shared Windows 3.1
environments.
To install the Windows printer software for system
administrators
1 Depending on the environment, log onto the workstation or log onto the
server with Supervisor or Administrator privileges.
2 Quit all applications, virus checkers, and TSR (terminate stay resident)
programs. These programs can be turned back on after the installation.
3 Insert the CD-ROM into the CD-ROM drive.
4 In Windows 3.1, choose Run from the File menu.
5
6
7
8
- Or In Windows 95 or NT 4.0, click Start, then click Run.
Type D:\Setup.exe on the command line. (This assumes that the
CD-ROM drive is the D drive.)
Click OK.
To install printer software for the language and version of Windows on
the computer, click Continue.
To install printing software in another language, click Exit and use the
“Structure of CD-ROM1” section in “Step 10: Understanding the
Software” to find the path for the language you want to install. For
example, to install printing software for Windows 95 in Spanish, the
path is D:\Win95\Espanol\Disk1\Setup.exe.
Choose an installation type that fits your needs.
Installation Type
Components Installed
Minimal Installation
PostScript drivers only
Typical Installation
PCL and PostScript drivers, HP toolbox
Custom Installation
Allows you to choose components
9 If you do not already have a port set up, choose LPT1 when prompted
to choose a port for the printer. You can assign the correct port when you
configure the printer on the network.
38 Step 11: Windows Network Installation
EN
Configuring the Printer on the Network
Before you can use the printer, configure it on the network. HP
recommends that you use a printer management utility such as the HP
JetAdmin software, PCONSOLE, or NWADMIN. Configuring the
printer on the network involves steps such as setting up a print queue or
port.
To configure the printer, see the information for this network contained
in the HP JetDirect Print Server Software Installation Guide.
The printer can also be configured in the printer control panel. To
configure the printer in the printer control panel, see the online user’s
guide.
Distributing the Printer Software to Network
Clients
Before a client can print to the printer, the printer software must be
installed on the client’s workstation. Rather than distributing the
compact disc to each client, disk images of the installation software can
be placed in a public directory or onto diskettes. The installation
software’s Disk Copy lets you copy disk images for Windows operating
systems to a designated directory.
When Disk Copy is used, the installation software automatically detects
the operating system (language and version of Windows) that is
operating on the workstation and defaults to that operating system.
To create disk images for a different language or operating system,
either change to a workstation that uses that operating system and run
Disk Copy from there, or use a different tool to create the disk images.
Use a file management tool such as Windows File Manager or XCOPY
to copy disk images. Use the “Structure of CD-ROM1” section in “Step
10: Understanding the Software” to determine the location of the disk
images on the CD-ROM. For example, to copy disk images for
Windows 95 in Spanish, the path on the CD-ROM is d:\Win95\Espanol\.
Creating Disk Images with Disk Copy
1 Insert the CD-ROM into the CD-ROM drive.
2 In the Windows 3.1x Program Manager, select Run from the File menu.
- Or In Windows 95 or NT 4.0, click Start then select Run.
3 Type D:\Setup.exe on the command line. (This assumes that the
CD-ROM drive is the D drive.)
4 Click OK.
5 Click Continue.
EN
Step 11: Windows Network Installation 39
6 When you are prompted to choose the method of installation, click Disk
Copy.
7 Click Browse to assign a path to the drive and directory to which you
want to copy.
8 Click Continue and follow the instructions on the screen.
Installing the Printer Software for Network
Clients
Before network clients can print to the printer, the printer’s software
must be installed on their workstations. The installation procedures are
similar to the installation procedures for system administrators. Install
the software by running Setup.exe from the root directory of the
CD-ROM or from a disk image copied with Disk Copy.
• To install network client software, choose Typical Installation.
• Software for Windows 3.1 and Windows 95 includes the PCL and
PostScript drivers, HP FontSmart, and HP Toolbox.
• Software for Windows NT includes the PCL and PostScript drivers,
HP FontSmart, and HP Toolbox.
Note
Do not install the PCL or PostScript drivers on workstations that connect
to Windows NT servers when you install other network client software.
Clear the PCL and PostScript Driver check boxes in the Components
list during the Custom Install. The drivers will be installed from the
server when you connect to a network printer (later in this section).
Note
To install the network client software onto a Windows NT workstation,
you must have administrator privileges on that workstation.
• For a minimal installation on a Windows 3.1 or 95 workstation, use the
minimal installation option in the installer.
On a peer-to-peer network, users who want access to the network printer
should install the HP JetAdmin software on their workstations. For more
information, see the chapters on peer-to-peer networks in the HP
JetDirect Print Server Software Installation Guide.
40 Step 11: Windows Network Installation
EN
Connecting Network Clients to the Printer
After installing the software on a workstation, you must connect
workstation to the printer.
• Workstations in Windows 95 can be connected to the print server or
directly to the printer.
• Workstations in Windows NT and Windows 3.1 can be connected to the
print server.
To connect workstations to the print server
Connect the printer drivers to the printer on the proper port.
• In Windows 3.1, double-click Printers in the Control Panel, then select
Connect to connect the printer driver to the network. If the network port
is not visible in the Ports list, then click Network and complete the
Connect to Network dialog box.
• In Windows 95, select the printer in the Printers folder. Then from the
File menu, select Properties. Select the correct port on the Details tab.
If the port is not present, click Add Port and browse for the correct path
to the printer.
• When you connect to a network printer from a Windows NT
workstation, the printer driver will be automatically installed if you use
a Windows NT server. If the operating system is unable to install the
driver from the server, you can install the driver from the CD-ROM. If
you are prompted for the driver, browse for HPPRINT.INF in the
WINNT\<language>\CD1 subdirectory, where <language> is the
language you are using.
Note
EN
To connect to a network printer from a Windows NT workstation, you
must have administrator privileges on that workstation.
Step 11: Windows Network Installation 41
In Windows NT, there are three options for connecting to a network
printer:
• Open Network Neighborhood and locate the printer on the network.
Drag and drop the printer’s icon from Network Neighborhood to the
Printers folder.
• Open Network Neighborhood and double-click the printer icon.
Follow the instructions on the screen for connecting to a printer.
• Use the Add Printer Wizard in the Printers folder to connect to a
network printer.
To connect Windows 95 and Windows NT 4.0
workstations directly to the printer
Click Start.
Click Settings.
Click Printers.
Right-click the icon for this printer to open a shortcut menu.
Click Properties on the shortcut menu.
Click the Details tab.
Click Add Port.
Select Other and highlight HP JetDirect Port by clicking it. This opens
the “Add HP JetDirect Port Wizard.”
9 Follow the instructions in “Add HP JetDirect Port Wizard” for TCP/IP
printer or IPX/SPX printer.
1
2
3
4
5
6
7
8
For more information, see the HP JetDirect Print Server Software
Installation Guide.
42 Step 11: Windows Network Installation
EN
Step 12: IBM LAN Network Installation
Installing the Printer Software for IBM LAN
Server 4.x
For IBM LAN Server 4.x networks, install the software on workstations
or on the server.
To install IBM LAN Server printer software for system
administrators
1 Verify the system requirements by referring to the HP JetDirect Print
Server Software Installation Guide.
2 Quit all applications.
3 Insert the CD-ROM into the CD-ROM drive.
4 Display the OS/2 command window by completing the following steps:
a Double-click OS/2 System.
b Double-click Command Prompts.
c Double-click OS/2 Window.
5 At the OS/2 command prompt, select the CD-ROM drive, the
\OS2\Jetadmin\directory, and the subdirectory for the language you want.
6 Copy the software to the computer’s hard drive and extract the files.
Note
The following instructions assume you chose the
\OS2\Jetadmin\English\ subdirectory.
7 Use the Jetinst command to start the installation of JetAdmin for OS/2:
Jetinst <sourcedrive:> <bootdrive:> <option>
where
<sourcedrive:> points to a directory containing these install files
<bootdrive:>
is the OS/2 boot partition where you want this software
<option>
is HP to install as a print server (default)
- Or CLIENT to install as a client
For example, from the [D:\OS2\Jetadmin\English>] prompt, you might
enter: Jetinst D: C: HP
8 Wait for the system to respond and then follow the instructions on the
screen.
Note
EN
Pmspl.dll must be a version dated September 23, 1996, or later.
Step 12: IBM LAN Network Installation 43
Configuring the Printer on the Network
Before you can use the printer, you must configure it on the network by
using a printer management utility such as the HP JetAdmin software.
Configuring the printer on the network involves steps such as setting up
a port.
To configure the printer, see the information for this network contained
in the HP JetDirect Print Server Software Installation Guide.
Note
Make sure the correct protocol stack has been configured for your
network adapter (for example, DLC or TCP/IP).
Distributing the Printer Software to Network
Clients
Before a client can print to the printer, the printer software must be
installed on the client’s workstation. Rather than distributing the
CD-ROM to each client, disk images of the installation software can be
placed in a public directory or onto diskettes.
Use a file management tool to copy disk images. Use the “Structure of
CD-ROM1” section in “Step 10: Understanding the Software” to
determine the location of the disk images on the CD-ROM.
Installing the Printer Software for Network
Clients
Use the following information to install the OS/2 PCL driver or OS/2
PostScript driver on OS/2 systems (versions 2.0 with Service Pak or
later of the OS/2 operating system).
To install a driver if a printer was NOT selected during
the OS/2 installation
1 Double-click the Templates Folder in the OS/2 system folder.
2 Using the right mouse button, drag the Printer template to the desktop.
The “Create a Printer” window opens.
3 In the Name field, type a name for the printer.
4 Click the port to which the printer is connected.
5 Click Install new printer driver. A window appears with a list of the
printer drivers that are shipped with OS/2.
6 Click Other printer driver.
7 Insert the CD-ROM into the CD-ROM drive.
8 In the Directory field, type:
D:\OS2\Drivers\English\<driver>
44 Step 12: IBM LAN Network Installation
EN
(This assumes that the CD-ROM drive is the D drive and that you are
installing the English driver.)
For <driver>, type: PCL or PS.
9 Click Refresh. Printer drivers appear in the window.
10 Select the HP Color LaserJet 8500 driver.
11 Click Install.
To install a driver if the printer was selected during the
OS/2 installation
Right-click the printer icon on the desktop.
Select Settings or Properties.
Click the Printer Driver tab.
Right-click one of the printer driver objects.
Click Install.
Select Other OS/2 printer driver.
Insert the CD-ROM into the CD-ROM drive.
In the Directory field, type:
D:\OS2\Drivers\English\<driver>
(This assumes that the CD-ROM drive is the D drive and that you are
installing the English driver.)
For <driver>, type: PCL or PS.
9 Click Refresh. Wait until the window fills with printer drivers.
10 Select HP Color LaserJet 8500.
11 Click Install.
1
2
3
4
5
6
7
8
Connecting Network Clients to the Printer
After installing the end-user software on a client workstation, you must
connect the printer drivers to the printer on the proper port.
EN
Step 12: IBM LAN Network Installation 45
Step 13: Macintosh Network Installation
Installing the Macintosh Printer Software
The Macintosh printer driver for this printer supports system version 7.0
or later.
For an EtherTalk or LocalTalk network, install the software on each
workstation. The installation procedures are the same for an
administrator and a client workstation. The Mac OS portion on the
compact disc contains an installer program for each language.
Find the language that is appropriate for the operating system and then
use the installer program for that language.
To install printer software for system 7.5 or later
1 Restart the computer while holding down the space bar. This opens the
Extensions Manager.
2 From the Extensions Manager, disable all extensions except the ones
needed to run the CD-ROM drive.
3 Close the Extensions Manager.
4 Insert the CD-ROM into the CD-ROM drive.
5 Double-click HP Color LaserJet 8500 Printer Installer for your
language and then follow the instructions on the screen.
6 After you complete the installation, restart the computer while holding
down the space bar.
7 Open the Extensions Manager and re-enable the extensions you disabled
in step 2 above.
8 In Chooser, select HP Color LaserJet 8500. (For instructions, see
“Connecting Network Clients to the Printer” later in this section.)
To install printer software for system 7.0 or 7.1
1 Insert the compact disc into the CD-ROM drive.
2 Copy the HP Color LaserJet 8500 Printer Installer icon for your
3
4
5
6
7
8
9
language to the hard disk by dragging the installer’s icon onto the hard
disk’s icon or onto the Macintosh desktop.
Remove the CD-ROM from the CD-ROM drive.
Restart the computer while holding down [Shift]. This disables all
extensions.
Install the software from the hard disk by double-clicking Installer.
Follow the instructions on the screen.
After you complete the installation, restart the computer.
Drag the HP Color LaserJet Printer Installer icon to the Trash.
In Chooser, select HP Color LaserJet 8500.
46 Step 13: Macintosh Network Installation
EN
Connecting Network Clients to the Printer
If you are not using a print spooler or a print queue, follow the
directions below to connect the printer drivers to the printer
automatically. If you are using a print spooler or if the automatic setup is
unsuccessful, follow the directions below to configure the printer driver
manually.
To connect to the printer automatically
1 From the Apple menu, select Chooser.
2 From the list of icons along the left side of Chooser, click HP LaserJet.
3 In the AppleTalk Zones box, click the zone where the printer is located
(if applicable).
4 From the list of printer names along the right side of Chooser, select the
name of the printer (even if it is the only one that appears).
You might have to print a configuration page to determine the printer’s
AppleTalk name.
Note
5 Click Setup. A status dialog box appears while the printer driver
attempts to communicate with the printer.
6 If the setup is successful, you will be returned to Chooser and an icon
appears next to the selected printer. Close Chooser.
- Or If setup was not successful, go to the procedure below.
To configure the printer driver manually
1 From the Apple menu, select Chooser.
2 From the list of icons along the left side of Chooser, click HP LaserJet.
3 In the AppleTalk Zones box, click the zone where the printer is located
4
5
6
7
8
9
10
11
12
EN
(if applicable).
From the list of printer names along the right side of Chooser, select the
name of the printer (even if it is the only one that appears).
Click Setup.
Click Select PPD.
From the list of PPD files, click HP Color LaserJet 8500 Printer.
Click Select.
Click Configure.
Enter the appropriate selections for the printer’s installed options and
click OK.
Click OK to complete the setup. An icon appears next to the name of the
printer.
Close Chooser.
Step 13: Macintosh Network Installation 47
Configuring the Printer on the Network
Configure the printer in one of two ways:
• Print directly to the printer through EtherTalk.
• Print through the network by printing to a print queue. Set up the print
queue using the network software.
The HP LaserJet Utility allows printer settings such as printer name and
preferred zone to be configured from the Macintosh system. HP
recommends that only system administrators use the printer
configuration capabilities of this utility.
If the printer is to be serviced by a print spooler, set up the printer’s
name and zone before configuring the spooler to capture the printer.
Distributing the Printer Software to Network
Clients
Before a client can print to the printer, the printer software must be
installed on the client’s workstation. Rather than distributing the
CD-ROM to each client, disk images of the installation software can be
placed in a public directory or onto diskettes.
Use a file management tool to copy disk images. Use the “Structure of
CD1” section in “Step 10: Understanding the Software” to determine the
location of the disk images on the compact disc.
Installing the Macintosh Printer Software for
Network Clients
The installation procedures are the same for an administrator or a client
workstation. Follow the instructions detailed in “Installing the
Macintosh Printer Software”at the beginning of this section.
48 Step 13: Macintosh Network Installation
EN
Troubleshooting Checklist
If the printer does not appear to be functioning correctly, check the
following items:
Problem or Error Message
Solution
The printer control panel display is blank.
Make sure the printer’s power switch is on.
The printer might be in Power Save mode. Press [Go].
Make sure all power cables are securely attached and plugged into a
grounded power source.
The printer control panel displays OFFLINE
Press [Go].
Printer control panel displays
EIO 1 INITIALIZING.
Either no cable, a bad cable, or only a LocalTalk cable is attached to the
HP JetDirect internal print server.
For LocalTalk connections, the message should disappear after
approximately 5 minutes, during which normal printing is possible. Check
the cable connection.
The HP JetDirect internal print server might be improperly installed.
Reinstall the print server.
There might be a network problem. See the HP JetDirect Print Server
Software Installation Guide. Also, see “Step 4: Connecting the Printer to
a Network” about how to add 50-Ohm terminators, if necessary.
Cannot print from the computer using a parallel The cable might be installed incorrectly, too long, or faulty. Remove the
cable.
cable and reconnect it, making sure it is securely connected. Try another
parallel cable under 10 feet (approximately 3 meters) in length. Replace
the cable with an HP parallel cable (part number C2946A) or equivalent.
The wrong port might be selected or rerouted. Check the MODE
statement in the AUTOEXEC.BAT file. In Windows 3.1, look in the
Control Panel to see which port is selected. In Windows 95 or Windows
NT, check the Parallel Port Capture.
There might be a bad port on the computer or printer. Try using a
different port or, if possible, a different computer or printer to isolate the
problem.
Cannot print using a sharing device.
Try to isolate the cause of the problem. Test the printer using a cable
connected directly from the computer to the printer. Contact the sharing
device vendor for troubleshooting steps.
Random “garbage” characters are printing.
The interface cable might be bad or loose. Check the cable and
connection. Try another parallel cable under 10 feet (approximately 3
meters) in length. Replace the cable with an HP Parallel cable (part
number C2946A) or equivalent.
Printer control panel displays
CLEAR PAPER JAM.
Media might be jammed in one of several locations. Clear all jams
according to instructions in the quick reference guide.
Printer control panel displays an unfamiliar
message.
Turn the printer off, then back on. If the message does not clear, see the
online user’s guide for more information.
For more printer control panel messages and troubleshooting solutions,
see the online user’s guide.
EN
Troubleshooting Checklist 49
50 Troubleshooting Checklist
EN
8500, 8500 N, 8500 DN Printer
Getting Started Guide
Copyright© 1997
Hewlett-Packard Co.
Printed in USA 10/97
Manual Part No.
C3983-90901
Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper
*C3983-90901*
*C3983-90901*
C3983-90901
English
READ ME FIRST
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