HP 930C Series User's manual

HP 930C Series User's manual
HP DeskJet Printer
User’s Guide for Windows
930C Series
English
Acknowledgments
Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft
Corporation (U.S. patent numbers 4955066 and 4974159).
MMX and Pentium are U.S. registered trademarks of Intel Corporation.
TrueType is a U.S. trademark of Apple Computer, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard Company makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this material.
All rights reserved. Reproduction, adaptation, or translation of this manual is
prohibited without prior written permission of Hewlett-Packard Company, except
as allowed under the copyright laws.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard Company.
Edition 1, October 1999
© Copyright Hewlett-Packard Company 1999
Table of Contents
Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1 Printing Basics
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Printer Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
How to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Printer Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2 Beyond the Basics
Getting the Right Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 3 Using and Caring for Your
Print Cartridges
Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . .32
Chapter 4 Getting Help When Things Go Wrong
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 5 More About Your Printer
Setup Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Electronic Appendix
Printing in Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Minimum Printing Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Supplies and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
i
ii
Introduction
Thank You For Buying an HP DeskJet Printer!
Here’s what comes in the box. If something is missing, talk to your HP dealer or call
HP Customer Care. (See page 47 for phone numbers.)
Printer
Literature about your
printer
Printer software
and electronic
User’s Guide
Black print
cartridge
Par
alle
lC
Power cord
Quick Start Poster
abl
eS
etu
p
Color print
cartridge
Note: You’ll need to buy a printer cable, such as the HP IEEE 1284-Compliant
Parallel Interface Cable (bidirectional). If you are using Windows 98 and want
to use a USB connection, purchase an HP USB-Compliant cable (see “Ordering
Information” on page A-8 in the Electronic Appendix). Access the Electronic
Appendix from the HP DeskJet Toolbox (see page 8).
If your computer does not have a CD-ROM drive and if diskettes were not
included with your printer, see “Printer Software” on page 46 for information
on how to get the printer software on diskettes.
Special Features of Your HP DeskJet Printer
Your new HP DeskJet printer is equipped with these special features:
• Stunning photo quality through HP’s PhotoREt printing technology
• Uncompromising performance with print speeds of up to 9 pages per minute for
black text and 7.5 pages per minute for text with color graphics
• Sleek design with space-saving Fold-Up paper tray
iii
Finding More Information
This User’s Guide shows you how to operate your printer. For more information:
• Use the Quick Start Poster for installation.
• Visit an HP web site for the latest product information, troubleshooting, and
printer software updates (see page 45 for web site addresses).
• Consult the Electronic Appendix for information about supplies, accessories,
and specifications. The Electronic Appendix is found in the electronic User’s
Guide which you can access from the HP DeskJet Toolbox (see page 8), or go to
Start Programs HP DeskJet 930C Series View User’s Guide. If you
do not have Adobe® Acrobat® Reader on your computer, begin the printer
software installation process, select View User’s Guide, then follow on-screen
instructions to install Adobe Acrobat Reader. Begin the printer software
installation again, and select View User’s Guide.
• Consult the Release Notes file in the HP DeskJet 930C Series program group
for information about hardware and software compatibility. To access the
Release Notes, click on Start Programs HP DeskJet 930C Series.
• If you are using DOS, information can be found in a text document
(dosread.txt). This document is on the printer software CD in the \<language
code>\djcp\ directory. For example, “enu” is the language code for English, so
dosread.txt is located in the \enu\djcp directory. For a list of language codes,
see page 52. If you have diskettes, the file is located on the HP DeskJet Control
Panel for DOS diskette.
• If you are a Windows 2000 Professional user, visit HP’s web site at
http://www.hp.com/cposupport/eschome.html for more information.
For Windows 3.1x Users
Windows 3.1x specific information is only found in the Electronic Appendix of the
electronic User’s Guide.
• If you have Adobe Acrobat Reader on your computer, begin the printer
software installation process and select View User’s Guide.
• If you do not have Adobe Acrobat Reader on your computer, begin the printer
software installation process, select View User’s Guide, then follow on-screen
instructions to install Adobe Acrobat Reader. Begin the printer software
installation process again, and select View User’s Guide.
Whenever you want to view your electronic User’s Guide, insert your printer
software CD or diskette, begin the software installation and select View User’s
Guide.
iv
1
Printing Basics
Buttons and Lights
The HP DeskJet printer buttons (shown below) let you turn the printer on and off,
cancel a print job, or resume printing. The lights give you visual cues about the
state of your printer. The buttons and lights from left to right are:
Cancel Button – Press this button to
cancel the current print job.
Print Cartridge Status Light – When
lit, the light above this symbol indicates that
you need to check the status of your print
cartridges. See “Print Cartridge Status” on
page 25 for more information.
Resume Button and Light – When
this light flashes an action is needed such as
load paper or clear a paper jam. To
continue printing, press the Resume Button.
See “What do the flashing lights mean?” on
page 40.
Power Button and Light – Use the Power Button to turn the printer on and
off. When the green light above the Power Button flashes, printing is in progress.
Warning
Always use the Power Button on the front of the printer to turn the printer
on and off. Using a power strip, surge protector, or a wall-mounted switch
to turn the printer on and off may cause premature printer failure.
1
1
Printing Basics
Paper Trays
Fold-Up Tray
The Fold-Up tray, at the front of the printer, contains the IN and OUT trays. The
Fold-Up tray must always be lowered to print or to access the ink cartridges.
Fold-Up tray in up
position
IN Tray
To print, place paper or other media types in the IN tray. Lower the Fold-Up tray
and pull out the IN tray. Be sure to slide the paper guides out of the way before
loading the media print side down. Slide all media as far as it will go into the IN
tray. Once you insert the media you want to use, slide the paper guides so they
rest snugly against the media. When printing on small media, make sure the IN
tray is pushed back in.
IN tray pulled out
Paper width guide
Paper width guide
Paper length guide
IN tray pushed in
When printing on legal-sized paper, leave the IN tray pulled out.
IN tray pulled out
2
Printing Basics
1
OUT Tray
The printer sends finished pages to the OUT tray.
OUT Tray Flap Down – This is the typical position for most types of printing. The
down position also allows single envelope printing and printing on media smaller
than 100 x 148 mm or 4 x 5 5/8 inches. For information about printing on other
media, see Chapter 2.
Out Tray Flap Up – The OUT Tray Flap must be in the up position to properly load
banner paper. The OUT Tray Flap must remain in the up position to print banners.
Single envelope and
small media slot
OUT Tray Flap down
Paper width guide
OUT Tray Flap up
Printer Maintenance Tips
Because the printer ejects ink onto the paper in a fine mist, ink smudges will
eventually appear on the printer case. To remove smudges, stains, and/or dried
ink from the exterior of the printer, use a soft cloth moistened with water.
When cleaning your printer, keep these tips in mind:
• Do not clean the interior of the printer. Keep all fluids away from the interior.
• Do not use household cleaners or detergent. In the event that a household
cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces
with a soft cloth moistened with water.
• Do not lubricate the print cartridge support rod. Noise is normal when the print
cartridge cradles slide back and forth.
For information on cleaning print cartridges and the print cartridge cradle,
see page 30.
3
1
Printing Basics
How to Print
The printer is controlled through a software program that you install on your
computer. The software program provides a dialog box (like the one shown below)
that you use to communicate with the printer. In the dialog box, you select settings
such as paper size and type, orientation, and print quality.
Note: This information is for Windows 95, 98, and NT users. If you use
Windows 3.1x, see “For Windows 3.1x Users” on page iv. If you use DOS,
see “Finding More Information” on page iv.
HP Printer Properties Dialog Box
Finding the HP Printer Properties Dialog Box
How you find the dialog box differs depending on the software program and
operating system that you are using. Since each software program is different,
the dialog box that appears on your screen may differ from those shown here.
One of the following methods will surely get you to the HP Printer Properties
dialog box.
4
Printing Basics
1
From your software program, try this:
Note: When you see
1 Click File
, it means to find and click the word that follows.
Print.
Click File and then
click Print.
Click Properties to
open the HP Printer
Properties dialog
box.
2 Your software program opens a Print dialog box, similar to the one above.
From the Print dialog box, click whichever button you see—Properties, Setup,
or Printer. The HP Printer Properties dialog box opens.
Or try this:
1 If you don’t see a Print option in the File menu, select File
File
Printer Setup or
Print Setup.
Click File and then click
Printer Setup.
Click Setup to open
the HP Printer
Properties dialog
box.
2 From the Printer Setup or Print Setup dialog box, click Setup or Options.
Note: This information is for Windows 95, 98, and NT users. If you use
Windows 3.1x, see “For Windows 3.1x Users” on page iv. If you use DOS,
see “Finding More Information” on page iv.
5
1
Printing Basics
Printer Properties Dialog Box
There are three tabs located in the Printer Properties dialog box. Once you’ve
opened this box, simply click a tab, then choose your settings.
Note: Right-click on any item shown on these screens to view
helpful information.
Setup Tab
Look here to see your current settings.
Choose the print quality.
• Click Draft to save time and ink.
• Click Normal for most types of printing.
• Click Best to produce the highest print
quality with the richest colors.
Select the appropriate page settings.
• Choose from a wide range of paper types.
• Choose a paper size or enter a paper size
of your own.
Click here to resize an image if it’s too
large to fit on the specified paper size.
Click here to print banners.
This option is only available when you select a photo paper as your Paper
Type. PhotoREt provides the best results when printing photos. To access the
highest resolution possible (2400 dpi), uncheck this box.
The standard buttons at the bottom of every Printer Properties dialog box are
shown here.
Cancel —Cancels your changes and
closes the dialog box.
Factory Settings — Returns all of the
tab settings to the factory defaults.
Help —Displays a message
telling you to click your right
mouse button for help.
OK —Accepts your changes and
closes the dialog box.
6
Apply —Applies your changes.
Printing Basics
1
Features Tab
Choose the best page orientation.
Look here to see your current settings.
• Click Portrait for vertical page layout.
• Click Landscape
for horizontal page
layout.
• Click Mirror Image to reverse the printed
image.
Check here to choose a Two-Sided
printing method:
• Book — binding on the side.
• Tablet — binding on the top.
Check here to print multiple pages
per sheet. Choose:
• Two or four pages per sheet
• Border around each page on the sheet.
Check here to print the last page of
your document first.
Check here to see how your document will look before
you print. HP Preview will allow you to print, cancel or
create a graphic file of your document. You can change
some print settings, visually see the effect, and print with
the new settings.
Check here and choose
the size of your poster by
selecting the number of
pages across and down.
Advanced Tab
Look here to see your current settings.
Choose appropriate color options.
• Click here to print in shades of gray.
• Fax and photocopy optimization is only
available when printing in grayscale.
Slide to adjust saturation, brightness,
and color tone to meet your needs.
Slide to adjust the amount of ink on
the page.
Slide to provide extra drying time.
7
1
Printing Basics
HP DeskJet Toolbox
Use the HP DeskJet Toolbox for cleaning and calibrating your printer, finding
information, and printing a test page. To find the HP Toolbox, follow the
instructions below.
For Windows 95, 98, and Windows NT 4.0
• Click Start
Programs
Series Toolbox.
HP DeskJet 930C Series
HP DeskJet 930C
• Click the HP Toolbox button that appears on the Taskbar at the bottom of the
screen when the HP Toolbox is open.
The HP Toolbox has three tabs. The Printer Services tab is shown here. Simply
click a tab, then choose your option.
Printer Services Tab
Enable Hardware ECP on the Configuration tab. When you
check Attempt to Use Hardware ECP, photos may print
more quickly.
Clicking on the Estimated Ink
Level tab…
• Presents a visual display of the black and
color cartridge ink level.
• Shows the print cartridge part numbers.
Click on an icon to…
• Open an electronic copy of the User’s
Guide.
• Calibrate the printer anytime you change
the print cartridges or when colored and
black ink don’t line up on what you have
printed.
• Clean the print cartridges when lines and
dots are missing from what you have
printed.
• Check for clarity after cleaning, by
printing a test page.
8
2 Beyond the Basics
Getting the Right Paper
Most plain photocopy paper works fine in your printer, particularly paper that is
marked for use in inkjet printers. To get the best results, use one of the HewlettPackard papers, which were developed especially for HP inks and your printer.
Size. Paper width must be between 77 and 215 mm (3 and 8.5 inches). Paper length
must be between 127 and 356 mm (5 and 14 inches).
Weight. Paper comes in a multitude of different weights. For most of your printing
needs use 75–90 g/m2 (16–24-pound) plain paper.
Brightness. Some papers are whiter than others and produce sharper, more
vibrant colors. For photographs, you’ll want to use HP Premium Plus Photo Paper
or HP Premium Photo Paper for the best results. For projects that use other colored
images, HP Bright White Inkjet or HP Premium Inkjet paper work well.
For a complete list of available HP media, see “Supplies and Accessories” on
page A- 6 of the Electronic Appendix in the electronic User’s Guide.
Printing on Different Types of Paper and Media
Your HP DeskJet printer is designed to encompass so many different types of print
media that you’re practically set up as a small print shop. This chapter explains
how to use the different printing materials in tables that span both pages.
9
2
Beyond the Basics
Single envelope and
small media slot
OUT Tray Flap down
OUT Tray Flap up
IN tray pulled out
Paper width guide
IN tray pushed in
Paper width guide
I want to print…
10
Paper length guide
I should…
8.5 x 11 in. or A4 Photo Paper
1 Remove all paper from the IN tray.
2 Insert up to 30 sheets of photo paper (printable side
down) into the IN tray.
3 Slide the paper guides snugly against the edges of the
paper.
4 Choose the print settings that match the type and size
of the photo paper.
5 Print the photos.
Small Media [larger than 100 x
148 mm (4 x 5 5/8 in.)]
1 Make sure the IN tray is pushed in.
2 Raise the OUT Tray Flap to the up position.
3 Insert small media into the IN tray as far as they
will go.
4 Slide the paper guides snugly against the edges of
the media.
5 Lower the OUT Tray Flap.
6 Choose the print settings that match the type and size
of the media.
7 Print.
Beyond the Basics
Setup Tab
2
Features Tab
HP print settings to choose
Guidelines to remember
Setup Tab
- Paper Type: Choose HP Photo Paper
- Print Quality: Choose Best
- Paper Size: Choose appropriate paper size
• For best results use HP Photo Paper.
• The photo needs to be in electronic (digital) form,
before you can print it. Take a digital picture, scan a
photo, or have your local camera shop provide an
electronic file of your photo.
• After selecting your paper type, choose the
appropriate paper size from the pull-down menu.
• You may be able to increase photo printing speed by
enabling Hardware ECP. Open the HP DeskJet
Toolbox. Click the Configuration tab and check
Attempt to Use Hardware ECP. Apply your changes
and print your photo.
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
Setup Tab
- Paper Type: Choose appropriate paper type
- Print Quality: Choose Normal or Best
- Paper Size: Choose appropriate card size
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
• Align the card edges before inserting the cards.
• If you get an “out of paper” message, make sure that
the photo paper or other small media is positioned
properly in the IN tray. Place the media on the right
side and towards the printer. The IN tray should be
pushed in so that the paper length guide can hold the
media in place.
• If your media is smaller than 100 x 148 mm (4 x 5 5/8
inches, use the single envelope slot to load your
media one sheet at a time.
11
2
Beyond the Basics
Single envelope and
small media slot
OUT Tray Flap down
OUT Tray Flap up
IN tray pulled out
Paper width guide
IN tray pushed in
Paper width guide
I want to print…
Single envelope and small media
[sized between 77 x 127 mm (3 x 5 in.) and
100 x 148 mm (4 x 5 5/8 in.)]
Stack of envelopes
12
Paper length guide
I should…
1 Slide the envelope, with its flap side on the left and
flap facing up, or other small media into the single
envelope slot. Push the media in until it stops.
2 Choose the print settings that match the type
and size of the envelope.
3 Print the media.
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Slide up to 15 envelopes, with their flap side on the
left and flap facing up, into the IN tray as far as they
will go.
3 Slide the paper guides snugly against the edges of the
envelopes.
4 Choose the print settings that match the type and size
of the envelopes.
5 Print the envelopes.
Beyond the Basics
Setup Tab
Features Tab
HP print settings to choose
Setup Tab
- Paper Type: Choose Plain Paper
- Print Quality: Choose Normal
- Paper Size: Choose appropriate envelope size
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
Setup Tab
- Paper Type: Choose Plain Paper
- Print Quality: Choose Normal
- Paper Size: Choose appropriate envelope size
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
2
Guidelines to remember
• Make sure the OUT Tray Flap is in the down position.
• Avoid envelopes that have clasps or windows.
• Avoid envelopes that are shiny or embossed,
envelopes with thick, irregular, or curled edges, or
envelopes that are wrinkled, torn, or otherwise
damaged.
• If your software program includes an envelopeprinting feature, follow those instructions instead of
the procedure here.
•
•
•
•
Never load more than 15 envelopes at one time.
Align the envelope edges before inserting them.
Avoid envelopes that have clasps or windows.
Avoid envelopes that are shiny or embossed,
envelopes with thick, irregular, or curled edges, or
envelopes that are wrinkled, torn, or otherwise
damaged.
• If your software program includes an envelopeprinting feature, follow those instructions instead of
the procedure here.
13
2
Beyond the Basics
Single envelope and
small media slot
OUT Tray Flap down
OUT Tray Flap up
IN tray pulled out
Paper width guide
IN tray pushed in
Paper width guide
I want to print…
Greeting Cards
Labels
14
Paper length guide
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Insert up to 5 cards into the IN tray as far as they
will go.
3 Slide the paper guides snugly against the edges of
the cards.
4 Choose the print settings that match the type and size
of the cards.
5 Print the cards.
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Fan the edges of the label sheets to separate them,
then align the label edges. Insert up to 20 label sheets
(label side down).
3 Slide the paper guides snugly against the sheets.
4 Choose the print settings that match the type and size
of labels.
5 Print the labels.
Beyond the Basics
Setup Tab
HP print settings to choose
Setup Tab
- Paper Type: Choose HP Premium Inkjet Paper
- Print Quality: Choose Normal or Best
- Paper Size: Choose appropriate card size
Features Tab
- Orientation: Choose appropriate orientation
Setup Tab
- Paper Type: Choose Plain Paper
- Print Quality: Choose Normal
- Paper Size: Choose A4 or Letter (8.5x11 in.)
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
2
Features Tab
Guidelines to remember
• For best results use HP Greeting Card Paper.
• If you have pre-folded greeting cards, unfold the
cards, then load the cards into the IN tray.
• Align the card edges before inserting the cards.
• For ease of loading small cards, pull out the IN tray
and raise the OUT Tray Flap. After you have inserted
the cards, push back the IN tray and lower the OUT
Tray Flap.
• Use only paper labels that are designed specifically
for use with inkjet printers.
• Never load more than 20 sheets at one time.
• Use only full sheets of labels.
• Make sure the sheets are not sticky, wrinkled, or
pulling away from their protective backing.
• Do not use plastic or clear labels. The ink will not dry
when used with plastic or clear labels.
15
2
Beyond the Basics
Single envelope and
small media slot
OUT Tray Flap down
OUT Tray Flap up
IN tray pulled out
Paper width guide
IN tray pushed in
Paper width guide
I want to print…
Iron-on Transfers
Posters
16
Paper length guide
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Load the transfer paper transparent (or glossy)
side down.
3 Slide the paper guides snugly against the sheets.
4 Choose the print settings that match the type and size
of your iron-on transfers.
5 Print your transfer.
1 Load paper in the IN tray.
2 Slide the paper guides snugly against the sheets.
3 Choose the print settings that match the type and size
of your poster.
4 Print your poster.
Beyond the Basics
Setup Tab
HP print settings to choose
Setup Tab
- Paper Type: Choose HP Iron-On T-Shirt
Transfers
- Print Quality: Choose Normal or Best
- Paper Size: Choose appropriate size
2
Features Tab
Guidelines to remember
• When you print a mirror-imaged document, the text
and pictures are flipped horizontally from what you
see on your computer screen.
• For best results, use HP Iron-On T-Shirt Transfers.
Features Tab
- Orientation: Choose Mirror Image
- Two-Sided Printing: Unchecked
Setup Tab
- Paper Type: Choose Plain Paper
- Print Quality: Choose Normal
- Paper Size: Choose appropriate size
• After printing, trim the edges on each sheet and tape
the sheets together.
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
- Poster Printing: Check this box and choose size
2x2, 3x3, or 4x4
17
2
Beyond the Basics
Single envelope and
small media slot
OUT Tray Flap down
OUT Tray Flap up
IN tray pulled out
Paper width guide
IN tray pushed in
Paper width guide
I want to print…
Transparencies
Legal (8.5 x 14 in.) Paper
18
Paper length guide
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Fan the edges of the transparency sheets to
separate them, then align the edges.
3 Insert a stack of up to 25 transparency sheets, rough
side down and the adhesive strip towards the printer.
4 Slide the paper guides snugly against the
transparencies.
5 Choose the print settings that match the type and size
of the transparencies.
6 Print the transparencies.
7 The printer waits for transparencies to dry before
releasing them automatically. Press the Resume
Button to continue printing.
1 Raise the OUT Tray Flap and pull out the IN tray.
2 Slide out both of the paper guides.
3 Insert a stack of legal-sized paper into the IN tray,
printable side down.
Make sure you slide the paper as far as it will go into
the IN tray, leaving the remainder of the paper resting
over the edge of the IN tray.
4 Slide the paper width guide snugly against the stack.
5 Lower the OUT Tray Flap.
6 Choose the appropriate print settings.
7 Print your document.
Beyond the Basics
Setup Tab
HP print settings to choose
Setup Tab
- Paper Type: Choose transparency type
- Print Quality: Choose Best or Normal
- Paper Size: Choose appropriate size
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
Setup Tab
- Paper Type: Choose Plain Paper
- Print Quality: Choose Best or Normal
- Paper Size: Choose Legal (8.5 x 14 in.)
2
Features Tab
Guidelines to remember
• For best results, use HP Premium Inkjet Transparency
Film or HP Premium Inkjet Rapid-dry Transparencies.
The film coating on HP Premium Inkjet Rapid-Dry
Transparencies is especially developed to work with
HP inks, giving you crisp images and text and the
fastest drying times. In addition, they won’t jam your
printer.
• Leave IN tray out when printing on Legal (8.5 x 14 in.)
paper.
• Legal paper will extend over edge of IN tray.
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
19
2
Beyond the Basics
Single envelope and
small media slot
OUT Tray Flap down
OUT Tray Flap up
IN tray pulled out
Paper width guide
IN tray pushed in
Paper width guide
I want to print…
Banners
20
Paper length guide
I should…
1 Tear off the number of sheets (up to 20) you need.
2 Tear off and discard the perforated strips, if any.
3 Slide out the paper guides, and remove all paper from
the IN tray.
4 Raise the OUT Tray Flap and leave it in the up position
to print your banners.
5 Put the banner paper in the IN tray so that the
unattached edge of the banner paper stack is toward
the printer.
6 Slide the paper guides snugly against the sheets.
7 Check Banner Printing in the Setup tab and choose
the appropriate paper type and size.
8 Print the banner.
Beyond the Basics
Setup Tab
HP print settings to choose
Setup Tab
- Banner Printing: Check this box
- Paper Type: Choose HP Banner Paper or
Plain Paper
- Print Quality: Choose Normal
- Paper Size: Choose A4 or Letter (8.5x11 in.)
2
Features Tab
Guidelines to remember
• When printing banners, be sure that the OUT Tray Flap
is placed in the up position.
• For best results, use HP Banner Paper.
• If you are having problems printing a banner, see
“Banners aren’t printing correctly.” on page 43.
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Unchecked
21
2
Beyond the Basics
Single envelope and
small media slot
OUT Tray Flap down
OUT Tray Flap up
IN tray pulled out
Paper width guide
IN tray pushed in
Paper width guide
I want to print…
Manual Two-Sided Printing
Book Binding
Tablet Binding
22
Paper length guide
I should…
1 Load paper into the IN tray. Make sure there’s no
paper in the OUT Tray Flap.
2 Slide the paper guides snugly against the sheets.
3 Choose the print settings that match the type and size
of your paper.
4 In the Features tab, click Two-Sided Printing, then
select Book or Tablet.
5 Begin printing.
6 Carefully follow the reloading instructions
displayed on your computer screen.
7 When the paper is properly reloaded, click
Continue in the message box on your computer
screen.
Beyond the Basics
Setup Tab
HP print settings to choose
Setup Tab
- Paper Type: Choose appropriate type
- Print Quality: Choose Normal
- Paper Size: Choose appropriate size
Features Tab
- Orientation: Choose appropriate orientation
- Two-Sided Printing: Check this box, then choose
Book (for binding on the side) or Tablet (for
binding at the top).
2
Features Tab
Guidelines to remember
• The printer prints one side of the paper first. Then, a
message on your computer screen tells you how to
reload the paper and resume printing. The reverse
side of the paper is then printed.
• If you want to do two-sided printing automatically,
you can purchase a Two-Sided Printing Module. This
accessory may not be available in all countries (see
“Supplies and Accessories” on page A- 6 for ordering
information).
23
2
Beyond the Basics
NOTES
24
3 Using and Caring for Your
Print Cartridges
Print Cartridge Status
The Print Cartridge Status Light flashes when one
or both of your print cartridges are low on ink,
improperly installed, or malfunctioning. It will
also flash if you are trying to use the wrong print
cartridge type. If the problem is low ink, the light
will stop flashing when you open the top cover.
For any other print cartridge-related problem, the
Print Cartridge Status Light will continue to flash.
Print Cartridge Status Light
To check the status of your print cartridges, open
the printer’s top cover. The yellow arrow on the
print cartridge cradle aligns with one of five Print
Cartridge Status icons.
Color print cartridge low on ink
Problem with black
print cartridge
Black print cartridge low on ink
Print cartridges OK
Yellow indicator arrow
Problem with
color print
cartridge
25
3
Using and Caring for Your Print Cartridges
When the Print Cartridge Status Light flashes, open the printer’s top cover and
follow the instructions below. For more information on replacing print cartridges
see page 27.
If the arrow points to...
It means...
To solve the problem...
Problem with color print
cartridge
The print cartridge is either:
1 Insert a print cartridge if it is
missing.
2 Remove and reinsert the
existing print cartridge.
3 If there is still a problem, verify
that the cartridge is an
HP C6578 Series cartridge.
4 If the problem persists, replace
the cartridge.
Problem with black print
cartridge
The print cartridge is either:
Color print cartridge low on ink
Color print cartridge is running
low on ink.
Consider replacing the color
cartridge with an HP C6578 Series
cartridge.
Black print cartridge low on ink
Black print cartridge is running
low on ink.
Consider replacing the black
cartridge with an HP 51645 Series
cartridge.
Print cartridges OK
Print cartridges are
operational.
No problems.
26
• missing
• improperly installed
• the wrong print cartridge for
the printer
• defective
• missing
• improperly installed
• the wrong print cartridge for
the printer
• defective
1 Insert a print cartridge if it is
missing.
2 Remove and reinsert the
existing print cartridge.
3 If there is still a problem, verify
that the cartridge is an
HP 51645 Series cartridge.
4 If the problem persists, replace
the cartridge.
Using and Caring for Your Print Cartridges
3
Replacing Print Cartridges
Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for your printer are:
Black HP 51645 Series
Tri-Color HP C6578 Series
Note: When a print cartridge runs out of ink, leave the empty cartridge in
the cradle until you can replace it. The printer does not print with only one
print cartridge in the cradle.
To replace a print cartridge:
1 To access the print cartridge
cradle, lower the Fold-Up tray,
and then press the Power Button
to turn on the printer.
Cartridge
Cradle latch
2 Open the top cover. The cradle
moves to an accessible position.
3 Raise the cradle latch.
4 Lift the print cartridge out and
discard it.
Warning
Keep print cartridges out of the reach of children.
27
3
Using and Caring for Your Print Cartridges
5 Remove the replacement print cartridge from its packaging and carefully
remove the protective vinyl tape.
Do NOT touch the
ink nozzles
Do NOT touch or
remove the copper
contacts
Black
Warning
Tri-Color
Remove the protective
vinyl tape
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure, and bad electrical connections.
Also, do NOT remove the copper strips; these are required electrical
contacts.
6 Push the print cartridge firmly, straight down into the print cartridge cradle.
7 Close the cradle latch. When the latch is fully closed, you will hear a click.
8 Load plain white paper in the IN tray.
9 Close the top cover, then a calibration page will print.
Note: Any time you install a new print cartridge, the printer software prints
a calibration page to ensure your print quality. If you are in the middle of
printing and stop to change a print cartridge, the software will wait until
your printing has completed before it executes the calibration test.
10 If the Print Cartridge Status
Light continues to blink after you install the
new print cartridge, check the part number on the print cartridge to ensure you
installed the correct one.
28
Using and Caring for Your Print Cartridges
3
Storing Print Cartridges
To maintain excellent print quality from your print cartridges:
• Keep all print cartridges in their sealed packages, at room temperature
(60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.
• Once installed, leave the print cartridges in their cradle at all times to keep
them from drying out or becoming clogged.
• Store unsealed print cartridges in an airtight plastic container.
• Do not unplug the printer until printing is complete and the print cartridge
cradles have returned to their home position on the right side of the printer.
The print cartridges will dry out if not stored in their home position.
Warning
Only use the Power Button on the front of the printer to turn the printer
on and off. Using a power strip, surge protector, or a wall-mounted outlet
switch to turn the printer on and off may cause premature failure.
29
3
Using and Caring for Your Print Cartridges
Cleaning Print Cartridges
When Do You Need to Clean?
Clean the print cartridges if your printed page is missing lines or
dots, or if it contains ink streaks.
If You See Missing Lines or Dots...
Clean the print cartridges from the HP DeskJet Toolbox by doing
the following:
1 Open the HP DeskJet Toolbox. See page 8 for instructions on how to find it.
2 Click Clean the Print Cartridges and follow the on-screen directions.
Note: Unnecessary cleaning wastes ink and shortens the life of the
print cartridge.
If You See Ink Streaks...
Clean the print cartridges and the print cartridge cradle by
following the instructions below.
1 Open the HP DeskJet Toolbox. See page 8 for instructions on
how to find it.
2 Click Clean the Print Cartridges and follow the on-screen
directions. If this does not prevent streaks, follow the
instructions for “Manually Cleaning the Print Cartridges” on
the next page.
Caution
30
Be careful not to get ink on your hands or clothing.
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Using and Caring for Your Print Cartridges
3
Manually Cleaning the Print Cartridges and Print Cartridge Cradle
In order to properly clean the print cartridges and cradle, you will need distilled or
bottled water and cotton swabs or a similar lint-free absorbent material that will
not stick to the cartridges.
Manually Cleaning the Print Cartridges
1 Lower the Fold-Up tray and press the Power Button
to turn the printer on.
Then lift the top cover.
2 After the print cartridges move into an accessible position, unplug the power
cord from the back of the printer.
Warning
Keep new and used print cartridges out of the reach of children.
3 Remove the print cartridges and set them on a piece of paper with the ink
nozzle plate facing up.
Caution
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure, and bad electrical connection.
Also, do NOT remove the copper strips; these are required electrical
contacts.
4 Dip a clean cotton swab into distilled water and squeeze any excess water from
the swab.
5 Clean the face and edges of the
print cartridge as shown. Do NOT
wipe the nozzle plate.
Do NOT clean
nozzle plate
6 Inspect the cartridge for fibers on
the face and edges. If fibers are
still present, repeat the cleaning
process.
Clean
7 Repeat the cleaning process for the other print cartridge.
Caution
Once you’ve removed the print cartridges, make sure that they are not
outside of the print cartridge cradle longer than 30 minutes.
31
3
Using and Caring for Your Print Cartridges
Manually Cleaning the Print Cartridge Cradle
1 Using clean, moistened swabs, wipe
the underside of each wall of the
cradle.
2 Repeat until no ink residue is seen
on a clean swab.
3 Reinsert the print cartridges, then
close the printer’s top cover.
4 Load paper into the IN tray.
5 Reinsert the electrical power cord
into the back of the printer.
6 Print a test page. From the HP
Cradle wall
Toolbox, click Print a Test Page.
Note: If streaking still appears, repeat the procedure until the
test printout is clean. You will find additional maintenance tips at:
http://www.hp.com/support/home_products
Damage Resulting from Refilling the Print Cartridges
To get the best performance from your printer, Hewlett-Packard recommends
using only genuine HP supplies for HP DeskJet printers, including genuine
factory-filled HP print cartridges.
Damage resulting from the modification or refilling of HP print cartridges is
specifically excluded from the coverage of HP printer warranties.
Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for your printer are:
Black HP 51645 Series
Tri-Color HP C6578 Series
32
4 Getting Help When Things Go Wrong
Troubleshooting Tips
It’s frustrating when things go wrong, but the following pages contain tips that can
help you determine what the problem is and how to fix it.
Be sure cable connections are secure. Make sure that you are using the right cable
for your operating system. Check if your question is similar to those listed below
and then follow the instructions found in that section:
The printer software won’t install, what’s wrong? See pages 33–35.
Why won’t it print? See pages 36–39.
What do the flashing lights mean? See page 40.
Is there a problem with your printout? See pages 41–44.
The printer software won’t install, what’s wrong?
What is the problem?
Possible cause
To solve the problem…
I inserted a CD, but the
computer couldn’t read it.
• The CD wasn’t properly
inserted.
OR
• The CD player may be
damaged.
OR
• The CD may be damaged.
1 Reinsert the CD and try again. If this
doesn’t solve your problem…
2 Try inserting a CD that you know works.
If that CD doesn’t work, you may need to
replace your CD player.
3 If other CD’s work but the printer software
CD doesn’t, you may have a damaged CD.
You can download the printer software
from an HP web site (see page 45 for web
site addresses).
4 If you don’t have Web access, contact
HP Customer Care. See page 47, to locate
the phone number nearest you.
33
4
Getting Help When Things Go Wrong
The printer software won’t install, what’s wrong? continued
What is the problem?
Possible cause
To solve the problem…
The software did not install
correctly.
• There may be a conflict with
your virus protection
program.
OR
• There may be a conflict with
another software program.
OR
• Your printer software didn’t
install properly.
1 Uninstall your printer software.
For Windows 95, 98, or NT 4.0
a Make sure the printer software CD is
inserted into the CD-ROM drive.
b Select Start Run.
c Click Browse, then go to the CD icon.
d Click Open, then click OK.
e When the opening screen for the
software installation appears, select
Remove HP DeskJet 930C Series
software.
If you are running Windows 3.1x:
a In the Program Manager,
select File Run.
b Type the letter of the computer’s
CD-ROM drive, followed by setup.exe
(for example, if the install CD is in drive
D, type D:\setup.exe), then click OK.
c When the opening screen for the printer
software installation screen appears,
select Remove HP DeskJet 930C
Series software.
2 Close any virus protection programs that
are active. To close (exit) the program,
choose either Step a or b:
a Right-click on the virus protection
program icon and select Disable.
b Click the X in the upper right corner of
the program’s operating window.
3 Exit all of your software programs.
(See 2b above.)
4 Reinstall the printer software. See the
“Install Printer Software” step on the Quick
Start Poster or see page 49 in this User’s
Guide.
If you are still having problems with the
software installation, call an HP authorized
dealer or HP Customer Care. For the phone
number of the HP Customer Care Center
nearest you, see page 47.
34
Getting Help When Things Go Wrong
4
The printer software won’t install, what’s wrong? continued
What is the problem?
Possible cause
To solve the problem…
When I connect a
USB cable between the
printer and my computer,
an “Unknown device”
message appears.
• Static electricity has built up
in the cable between your
computer and printer.
OR
• You may have a defective
USB cable.
1 Disconnect the USB cable from your
When I connect a
USB cable between the
printer and my computer,
the “New Hardware Wizard”
message did not appear.
You may not be using
Windows 98.
Make sure Windows 98 is running and your
computer is connected using a USB cable. If
you do not have Windows 98, you need to use
a parallel cable.
You may not have USB
enabled.
1 In Windows 98, click Start
2
3
4
5
6
2
3
4
5
Your USB cable may not be
connected properly.
printer.
Unplug the printer from its power cable.
Wait approximately 30 seconds.
Plug the power back into the printer.
Plug the USB cable back into the printer.
If “Unknown device” continues to appear in
the “New hardware found” dialog, replace
the USB cable or use a parallel cable.
Settings
Control Panel.
Double-click the System icon.
Click the Device Manager tab.
Click the plus ( + ) icon next to the
Universal Serial Bus Controller option. If
you see a USB host controller and a USB
root hub listed, USB is probably enabled. If
you do not see these devices listed, refer to
your computer’s documentation or contact
the manufacturer for more information on
enabling and setting up USB.
If you cannot enable USB, you can always
use a parallel cable to connect your printer
to your computer.
1 Disconnect and then reconnect the USB
cable from your printer.
2 Make sure that it is securely attached.
35
4
Getting Help When Things Go Wrong
Why won’t it print?
What is the problem?
No page came out
of the printer.
Possible cause
To solve the problem…
Power may be off or there
may be a loose connection.
1 Make sure the power is on.
2 Make sure that all cable connections
are secure.
You may not have any paper
in the IN tray.
Double-check that the media is placed in the
IN tray correctly.
The printer’s top cover may be
open.
Close the printer’s top cover.
A problem may exist with one
of the print cartridges.
If the Print Cartridge Status Light is
blinking, lift the printer’s cover, check the Print
Cartridge Status. Verify that the print
cartridges are installed properly. See page 27.
The printer may be slow.
If the Power Light is blinking, the printer is
in the process of printing. Be patient.
The printer is waiting for you
to press the Resume Button .
If the Resume Light is flashing, press the
Resume Button .
There may be a paper jam.
1 Pull the paper out of either the IN tray or
the OUT tray.
2 Press the Resume Button
3
4
5
6
The Fold-Up tray may not be
down.
on the front of
the printer.
If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the printer.
If the paper jam has cleared, print your
document again.
If the paper jam hasn’t cleared, open the
Rear Access Door by turning the knob
(counter-clockwise) and removing the
door.
Pull the jammed paper out of the printer,
then replace the Rear Access Door.
1 Lower the Fold-Up tray.
2 Slide out both of the paper guides and pull
out the IN tray.
3 Load paper and print your document
again.
The Rear Access Door may be
missing.
36
1 Insert the Rear Access Door.
2 Print your document again.
Getting Help When Things Go Wrong
4
Why won’t it print? continued
What is the problem?
A blank page came
out of the printer.
Possible cause
To solve the problem…
You may be out of ink.
1 Lift the printer cover and check the Print
Cartridge status icons to make sure you are
not out of ink. See “Print Cartridge Status”
on page 25.
2 If you are out of ink, replace the print
cartridge. See “Replacing Print Cartridges”
on page 27.
3 Print your document again.
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure you have removed the protective
piece of vinyl tape on each of the print
cartridges. See “Replacing Print Cartridges”
on page 27.
You may be trying to print
a fax.
1 Save the fax in a graphic format, such as
TIFF.
2 Place it in a word processing document and
print it from there.
37
4
Getting Help When Things Go Wrong
Why won’t it print? continued
What is the problem?
Possible cause
To solve the problem…
I have a USB cable,
and when I try to print I get
a message saying “There
was an error writing to
LPT1.”
You may not have plugged
your USB cable in before
installing the software.
1 Disconnect the USB cable from your
printer.
2 Insert the printer software CD (or Disk 1 if
you have diskettes) into your computer.
3 Click Start Run.
4 Browse the CD, select Setup, then click
Open.
5 The setup.exe file will appear in the dialog
box. Click OK.
6 Select the Remove HP DeskJet 930C
Series software option to remove the
software.
7 Connect the USB cable to your printer
again. The USB installation screen should
appear again.
8 Repeat the “Install USB software” step. See
your Quick Start Poster or page 50 in this
User’s Guide.
My printer is
connected with a USB cable
through another USB
device or a hub and when I
try to print I get a message
saying “There was an error
writing to <name of USB
port>.”
38
Your printer may not be
getting good data from the
other device or hub.
Connect the printer directly to the USB port
on the computer.
Getting Help When Things Go Wrong
4
Why won’t it print? continued
What is the problem?
Possible cause
To solve the problem…
The printer is really slow.
Your computer may have less
than minimum system
requirements.
1 Check the amount of RAM and processor
Too many software programs
may be running at the same
time.
Close all unnessary software programs.
You may be using outdated
printer software.
Check the printer driver you are using. Be sure
to check HP’s web site for the most recent
software updates (see page 45 for web site
addresses).
You may be printing a
complex document
containing graphics or
photographs.
Be patient.
You may have chosen 2400
dpi by disabling PhotoREt.
1 If you meant to disable PhotoREt, be
speed in your computer. See “System
Requirements” on page 5.
2 Free up some space on your hard drive.
Having less than 100MB of free space on
your computer’s hard drive can mean
longer processing times.
patient.
2 If you didn’t mean to disable PhotoREt, go
to the Setup tab and click PhotoREt. See
“Setup Tab” on page 6.
You may be using a
USB cable and other USB
devices are in use.
1 Attach the printer’s USB cable directly to
You may be trying to print
a photo.
Enable Hardware ECP to speed photo
printing.
1 Open the HP DeskJet Toolbox (see
page 8).
2 Click on the Configuration tab.
3 Check Attempt to Use Hardware ECP.
4 Apply your changes and try printing your
photo again.
the computer, rather than at the end of a
daisy chain.
2 Avoid using other devices in the daisy
chain while printing.
39
4
Getting Help When Things Go Wrong
What do the flashing lights mean?
What is the problem?
Possible cause
To solve the problem…
The Power Light
flashing.
Your printer may be receiving
data.
Be patient.
You may be out of paper.
1 Insert paper.
2 Press the Resume Button .
You may have a paper jam.
1 Pull the paper out of either the IN tray or
is
The Resume Light
flashing.
is
the OUT tray.
2 Press the Resume Button
3
4
5
6
The Print Cartridge Status
Light is flashing.
All of the lights are
flashing.
You may be printing a twosided document by hand and
the first side has finished
printing.
1 Follow the on-screen directions for how to
The top cover may be open.
Close the top cover.
There may be a problem with
one of the print cartridges.
See “Print Cartridge Status” on page 25.
The printer may need to
be reset.
1 Press the Power Button to turn the printer
insert the paper.
2 Press the Resume Button .
2
3
4
5
40
on the front of
the printer.
If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the printer.
If the paper jam has cleared, print your
document again.
If the paper jam hasn’t cleared, open the
Rear Access Door by turning the knob
(counter clockwise) and removing the door.
Pull the jammed paper out of the printer,
then replace the Rear Access Door.
off. Then press the Power Button again to
turn the printer back on.
If that doesn’t solve the problem, press the
Power button to turn the printer off.
Unplug the printer.
Plug the printer back in.
Press the Power Button to turn the printer
on.
Getting Help When Things Go Wrong
4
Is there a problem with your printout?
What is the problem?
Parts of the
document are
missing or are in the
wrong place.
Possible cause
To solve the problem…
Paper may not be loaded
correctly.
1 Make sure the media is correctly oriented
in the IN tray.
2 Make sure the paper guides fit snugly
against the media.
You may have selected the
wrong paper orientation.
Make sure you have selected the correct
orientation (portrait or landscape) on the
Features tab. See “Features Tab” on page 7
You may have selected the
wrong paper size.
Make sure you have selected the correct
paper size in the Setup tab. See “Setup Tab”
on page 6.
You may have selected the
wrong margins.
Make sure the margins are within the printable
area. See “Minimum Printing Margins” on
page 5.
You may have accidentally
left Poster Printing on.
Uncheck Poster Printing in the Features tab.
See “Features Tab” on page 7.
41
4
Getting Help When Things Go Wrong
Is there a problem with your printout? continued
What is the problem?
Print quality is poor.
Possible cause
To solve the problem…
You may not be using the best
media.
• Make sure that you are using media
intended for HP DeskJet printers.
• Print quality is dramatically improved if you
print on paper specifically designed for a
certain output (photographs, for example),
rather than using plain paper.
You may be printing on the
wrong side of the media.
Make sure that the media is loaded print side
down.
You may not have selected
the correct paper type in the
printer software.
Make sure that you have selected the correct
paper type in the Setup tab. See “Setup Tab”
on page 6.
You may be printing in Draft
mode.
Click Normal or Best instead of Draft on the
Setup tab. See “Setup Tab” on page 6.
If you have smearing, you
may be using too much ink.
1 Click Normal or Draft instead of Best on
the Setup tab. See “Setup Tab” on page 6.
2 Reduce the amount of ink by going to the
Advanced tab and using the Ink Volume
slider. See “Advanced Tab” on page 7.
3 Increase the dry time by going to the
Advanced tab and using the Dry Time
slider. See “Advanced Tab” on page 7.
You may be printing in
grayscale.
Uncheck Print in Grayscale on the Advanced
tab. See “Advanced Tab” on page 7.
You may be running out of
ink.
1 Check the print cartridges status. See “Print
Cartridge Status” on page 25.
2 If you are running out of ink, replace the
print cartridge. See “Replacing Print
Cartridges” on page 27.
You may need to clean the
print cartridges.
42
See “Cleaning Print Cartridges” on page 30.
Getting Help When Things Go Wrong
4
Is there a problem with your printout? continued
What is the problem?
Print quality is poor.
(continued)
Banners aren’t
printing
correctly.
Possible cause
To solve the problem…
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 27.
Your print cartridges may be
out of alignment.
If the color and black ink aren’t lining up on
the printed page, go to the HP Toolbox and
click Calibrate the Printer. See “Printer
Services Tab” on page 8.
You may have forgotten to
raise the OUT Tray Flap.
Make sure that the OUT Tray Flap is up.
You may have forgotten to
select Banner in the printer
software.
Make sure that you have selected Banner on
the Setup tab. See “Setup Tab” on page 6.
You may have problems with
the paper.
• If several sheets feed into the printer
together, unfold and refold the paper.
• If paper doesn’t feed into the printer
correctly, be sure that the unattached edge
of the banner paper stack is toward the
printer (see page 20).
• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.
You may have problems with
your banner software.
For Windows 95, 98, and NT 4.0
• If gaps in the printing appear at the ends of
the sheets, the problem might be with your
software program. See Release Notes by
clicking Start Programs HP DeskJet
930C Series.
For Windows 3.1x
• If gaps in the printing appear at the ends of
the sheets, the problem might be with your
software program. See the Release Notes in
the HP DeskJet 930C Series Program Group.
43
4
Getting Help When Things Go Wrong
Is there a problem with your printout? continued
What is the problem?
Photos aren’t
printing correctly.
Possible cause
To solve the problem…
You may not have inserted the
photo paper correctly.
Insert the photo media glossy side down.
The photo paper may not be
fully engaged.
1 Review the printing instructions on page 10.
2 Make sure that the paper length guides are
snug up against the photo paper.
You may not have selected
the appropriate Paper Type
or Paper Size.
1 Go to the Setup tab in the printer
software. See “Setup Tab” on page 6.
2 Select an HP Photo Paper as the Paper
Type.
3 Select the appropriate sized photo paper as
the Paper Size.
4 Click Apply, and then OK.
5 Print your document.
You may not have selected
Best print quality.
1 Go to the Setup tab in the printer software.
See “Setup Tab” on page 6.
2 Select Best print quality.
44
Getting Help When Things Go Wrong
HP Customer Care
HP DeskJet printers set the standard for quality and
reliability, so you have made an excellent choice.
Should you need help, however, HP Customer
Care’s award-winning service and support is nearby
to provide expert advice on using your HP printer
or to answer specific questions about a problem
you are having. Whether online or by phone, you’ll
find the support you need—and you’ll find it fast.
HP Customer Care Online
Click your way to a quick solution! HP Customer
Care Online is a great place to go for answers to
questions about your HP products. You’ll get
instant access to everything from helpful printing
tips to the latest product and software updates—24
hours a day, seven days a week, all at no charge to
you.
If you have a modem connected to your computer
and subscribe to an online service or have direct
access to the Internet, you can obtain a wide variety
of information about your printer at the following
web sites:
English:
http://www.hp.com/support/home_products
French:
http://www.hp.com/cposupport/fr
4
Spanish:
http://www.hp.com/cposupport/es
Simplified Chinese:
http://www.hp.com.cn/go/support
Traditional Chinese:
http://support.hp.com.tw/psd
From HP Customer Care Online you can link to
HP Customer Care User Forums and HP
Customer Care Email.
HP Customer Care User Forums
They’re friendly. They’re informative. Check out our
online user forums. Simply review existing
messages left by other HP users to find the answers
you’re looking for. You can also post your
questions, then check back later for ideas and
suggestions from knowledgeable users and system
operators.
HP Customer Care by Email
Connect with HP via email and receive a personal
reply from an HP Customer Care service technician.
Responses are normally provided within 24 hours
of receipt (excluding holidays). A great option for
those non-urgent questions.
HP Customer Care Audio Tips
(U.S. Only)
For fast and simple solutions to commonly asked
HP DeskJet printer questions, call our toll-free
automated support line at (877) 283-4684.
German:
http://www.hp.com/cposupport/de
Japanese:
http://www.jpn.hp.com/CPO_TC/eschome.htm
Korean:
http://www.hp.co.kr/go/support
Portuguese:
http://www.hp.com/cposupport/pt
45
4
Getting Help When Things Go Wrong
Printer Software
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides printer software and software updates for
Windows operating systems. For MS-DOS printer
software, contact the manufacturer of your software
program. You have several options for getting
printer software:
• Download the printer software by accessing the
HP Customer Care Online web site. See “HP
Customer Care Online” on page 45 for the
addresses of the HP web sites.
• If you need diskettes rather than a CD, you can
copy the printer software to diskettes by taking
your printer software CD to your HP dealer or a
friend that has a CD-ROM drive. Be sure to take
along at least 6 blank diskettes. To create the
diskettes, begin the printer software installation.
When the opening screen appears, select Make
diskettes of your printer software and follow
the on-screen instructions.
• If you are in the U.S., setting up your printer for
the first time, and do not have a CD-ROM drive
or access to HP Customer Care Online, you
can order the printer software on 3.5-inch
diskettes by calling (661) 257-5565 (nominal
shipping and handling charge may apply).
Diskettes are delivered to you at no extra
charge. Bonus software that may be provided on
the CD will not be provided on disks.
• If you are in the U. S. and need a software
update, you can download the printer
software from
http://www.hp.com/support/home_products.
If you do not have access to the web site, call
(661) 257-5565. Software updates are available
for the cost of the CDs or diskettes plus
shipping.
46
• If you are outside the U.S. and cannot download
the driver from HP Customer Care Online (see
page 45), call the HP Customer Care Center
(see page 47) nearest you.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply
call the HP Customer Care Center. A trained
service technician will diagnose the problem and
coordinate the repair process for you. This service is
free during your printer’s standard warranty.
Beyond the warranty period, repairs are charged on
a time and materials basis.
Getting Help When Things Go Wrong
4
Then we can help you with your questions
immediately!
HP Customer Care by Phone
Within 90 days from the time of your purchase,
telephone support is provided to you free of
charge. However, if you are calling long distance,
long-distance charges may apply. Before placing a
call for help, please make sure that:
1 You have checked your Quick Start Poster
and this User’s Guide for installation and
troubleshooting tips.
2 You have checked HP Customer Care Online
(see page 45) for product help.
3 If you are in the U.S., call HP Customer Care
Audio Tips, our toll-free automated support
line at (877) 283-4684 for fast and simple
solutions to commonly asked HP DeskJet
printer questions.
4 If you cannot solve your problem using the
above, then call an HP service technician while
you’re in front of your computer and printer.
Before you call, be sure you have the following
information:
• Your printer’s serial number (the label is on
the printer’s bottom).
_______________________________
• Your printer’s model number (the label is on
the front of the printer).
_______________________________
• The model of the computer.
_______________________________
• The version of the printer software and
software program (if applicable). To find
your printer software version, go to the
HP DeskJet toolbox, click on the printer icon
in the title bar, then select About from the
drop-down menu.
_______________________________
See the list below for your country’s HP Customer
Care Center phone number:
Africa/Middle East
Argentina
Australia
Austria
Belgium (Dutch)
Belgium (French)
Brazil 55 11
Canada
Chile
China
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan, Osaka
Japan, Tokyo
Korea
Malaysia
Mexico D.F.
Mexico, Guadalajara
Middle East/Africa
Netherlands
New Zealand
Norway
41 22/780 41 11
(541) 778-8380
+61 3 8877 8000
43 (0) 660 6386
32 (0)2 62688 06
32 (0)2 62688 07
011 829-6612
(905) 206-4663
800 36 0999
8610-65645959
42 (2) 471 7321
45 (0) 39 294099
358 (9) 2034 7288
33 (0) 143623434
49 (0) 180 532 6222
30 1 689 64 11
(800) 96 7729
36 (1) 252 4505
91 11 682 60 35
6221 350 3408
353 (0) 1662 5525
972-9-9524848
39 (0) 2 264 10350
81 6 6838 1155
81 3 3335-8333
02 3270 0700
03 2952566
258 9922
01 800 472 6684
41 22/780 41 11
31 (0) 20 606 8751
(09) 356-6640
47 (0) 22 116299
47
4
Getting Help When Things Go Wrong
Philippines
Poland
Portugal
Russia
Singapore
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
U.S.
Venezuela
Venezuela, Caracas
65 272 5300
(+48) 22 519 06 00
351 (0) 1 318 00 65
7095 923 50 01
65 272 5300
34 (9) 02321 123
46 (0) 8 6192170
41 (0) 84 8801111
886 2-2717-0055
(66-2) 661 4011
90 1 224 59 25
44 (0) 171 512 5202
(208) 344-4131
800 47 888
207 8488
After the Free Phone Support Period
You can still get help from HP for a fee. Prices are
subject to change without notice. HP Customer
Care Online help (see page 45) on the internet is
still available for free!)
• For quick questions in the United States only,
call (900) 555-1500. The charges are $2.50 per
minute and begin when you connect with a
service technician.
• For calls from Canada, or for calls in the U.S.
that you anticipate might be longer than ten
minutes in length, call (800) 999-1148. The fee
is US $25 per call, charged to your Visa or
MasterCard.
• If, during your phone call, it is determined that
your printer requires repair and you are within
your printer’s Limited Warranty period (see
page 54, Printer), you will not be charged for the
phone support service. However, for countries
where the above toll-free phone numbers are
not available, the regular long-distance charges
may apply.
48
Extended Warranty Options
If you would like to extend your printer coverage
beyond the one year factory warranty, you have
the following options:
• Consult your reseller to get extended coverage.
• If your reseller does not offer service contracts,
please call HP directly and ask about our
HP Service Agreements. In the U.S., call (800)
446-0522; in Canada, call (800) 268-1221. For
HP Service Agreements outside the U.S. and
Canada, contact your local HP Sales Office.
5 More About Your Printer
Setup Instructions
e Browse to the CD icon
.
Using a Parallel Cable
1 Connect the parallel cable.
A parallel cable, such as the HP IEEE 1284Compliant Parallel Interface Cable (part
number C2950A), must be purchased
separately.
2 Plug in electrical power cord.
3 Load white paper, printable side down.
4 Insert print cartridges.
a Press Power Button to turn on printer.
b Remove vinyl tape from print cartridges.
Do NOT touch or remove copper strip on
print cartridges.
f Click on Setup.
1
2
g Click on Open.
h Setup file appears in the Run dialog box.
Click OK.
c Open top cover, then insert print
cartridges.
d Close cartridge cradle latches, then close
the printer’s top cover. Printer will print a
calibration page.
5 Install printer software.
Windows 95, 98, and NT 4.0:
a Turn on your computer and wait for
Windows to start.
b Insert the HP Printer Software CD into
your CD-ROM drive.
If a New Hardware Found dialog box
appears, click Cancel.
c Select Start Run.
d Click Browse.
i Follow on-screen instructions to install
your printer software.
Windows 3.1x:
a Turn on your computer and wait for
Windows to start.
b In Program Manager, select File
c Type the letter of the computer’s
Run.
CD-ROM drive, followed by setup.exe
(for example, if you are installing from
your CD in drive D, type D:\setup.exe)
then click OK.
d Follow on-screen instructions to install
your printer software.
49
5
More About Your Printer
Using a USB Cable (Requires
Windows 98)
1 Plug in electrical power cord.
Do NOT plug in the USB cable yet.
2 Load white paper, printable side down.
3 Insert print cartridges.
a Press Power Button to turn on printer.
b Remove vinyl tape from print cartridges.
6 Install USB software.
a Click Next.
b Click Next.
c Check Specify a Location, then click
Browse.
d Double-click on the CD icon, then click
on the win98usb folder, then click OK.
Do NOT touch or remove copper strip on
print cartridges.
c Open the printer’s top cover, then insert
1
print cartridges.
2
d Close cartridge cradle latches, then close
the printer’s top cover. Printer will print a
calibration page.
4 Insert printer software CD.
a Turn on your computer and wait for
Windows 98 to start.
b Insert the HP Printer Software CD into
3
e Click Next.
Note: The drive letter may be
different on your system.
your CD-ROM drive.
Note: Your printer software will not
start until after you have connected
the USB cable.
5 Connect USB cable.
• You can connect to any USB port.
• If the New Hardware Found Wizard dialog
box does not appear after you plug in the
USB cable, see page 35 for more
information.
• A USB cable, such as an HP
USB-Compliant Interface Cable (part
number C6518A), should be purchased
separately.
50
f Click Next.
g Click Finish.
7 Install printer software.
a Click Next.
b Follow on-screen instructions to install
your printer software.
Note: If you have problems
installing, see pages 33–35 in this
User’s Guide.
More About Your Printer
Specifications
Weight
DeskJet 930C model no. C6427A
DeskJet 932C model no. C6427B
DeskJet 935C model no. C6427C
Dimensions
5
5.72 kg (12.6 lb) without print cartridges
Drop-on-demand thermal inkjet printing
440 mm wide x 196 mm high x 400 mm deep (tray down
with paper) or 250 mm deep (tray up)
17.34 in wide x 7.72 in high x 15.76 in deep (tray down with
paper) or 9.85 in deep (tray up)
Black Text Print Speed ✽
Operating Environment
Print Technology
Draft:
9 pages per min.
Mixed Text with Color Graphics Print Speed ✽
Draft:
7.5 pages per min.
Black TrueType™ Text Resolution
(depends on paper type)
Draft:
Normal:
Best:
300 x 600 dpi
600 x 600 dpi
600 x 600 dpi
Maximum operating temperature: 41 to 104˚F, 5 to 40˚C
Humidity: 5 to 80% RH noncondensing
Recommended operating conditions for best print quality:
59 to 95˚F or 15 to 35˚C
20 to 80% RH noncondensing
Storage temperature: -40 to 140˚F, -40 to 60˚C
Power Consumption
2 watts maximum when off
4 watts average non-printing
25 watts average when printing
Color Resolution (depends on paper type)
Draft:
Normal:
Best:
300 x 600 dpi
PhotoREt
PhotoREt ✽✽
Software Compatibility
MS Windows compatible
MS-DOS software programs
Duty Cycle
2,000 pages per month
Memory
Power Requirements
Input Voltage:
100 to 240 VAC (±10%)
Input Frequency:
50/60 Hz (+3 Hz)
Automatically accommodates the world-wide range of AC
line voltages and frequencies.
Declared noise emissions in accordance with
ISO 9296
Sound power level, LWAd (1B=10dB):
5.9 B in normal mode.
Sound pressure level, LpAm (bystander positions):
46 dB in normal mode.
4MB built-in RAM
Alignment
Buttons/Lights
Cancel Button
Print Cartridge Status Light
Resume Button and Light
Power Button and Light
Vertical:
Skew:
+/- .058 mm (.002 in.) in normal mode
+/- .152 mm (.006 in.) on plain paper
+/- .254 mm (.010 in.) on HP
transparency films
Media Weight
I/O Interface
Centronics Parallel, IEEE 1284-Compliant with
1284-B receptacle
Universal Serial Bus
✽
✽✽
Paper:
U.S. Letter
Legal
Envelopes:
Cards:
Banner Paper:
60 to 90 g/m2 (16 to 24 lb)
75 to 90 g/m2 (20 to 24 lb)
75 to 90 g/m2 (20 to 24 lb)
110 to 200 g/m2 (110 lb index max)
60 to 90 g/m2 (16 to 24 lb)
Approximate figures. Exact speed will vary depending on the system configuration, software program, and document complexity.
A High Resolution Mode of 2400 x 1200 dpi is also available by unchecking PhotoREt when a photo paper type is selected.
51
5
More About Your Printer
Language codes
Media Handling
Sheets:
Banners:
Envelopes:
Cards:
Greeting cards:
Transparencies:
Labels:
OUT tray
capacity:
up to 100
up to 20 sheets
up to 15
up to 30 cards
up to 5 cards
up to 25
up to 20 sheets of labels (use only U.S.
letter- or A4-sized sheets)
up to 50 sheets
Media Size
Paper:
U.S. Letter
Legal
Executive
A4
A5
B5-JIS
User Defined:
Width
Length
Banner:
U.S. Letter
A4
Envelopes:
U.S. No. 10
Invitation A2
DL
C6
Index/Greeting Cards:
216 x 279 mm (8.5 x 11 in.)
216 x 356 mm (8.5 x 14 in.)
184 x 279 mm (7.25 x 10.5 in.)
210 x 297 mm
148 x 210 mm
182 x 257 mm
77 to 216 mm (3.0 to 8.5 in.)
127 to 356 mm (5.0 to 14 in.)
216 x 279 mm (8.5 x 11 in.)
210 x 297 mm
105 x 241 mm (4.3 x 9.5 in.)
111 x 146 mm (4.37 x 5.75 in)
220x110 mm
114x162 mm
76 x 127 mm (3 x 5 in.)
102 x 152 mm (4 x 6 in.)
127 x 203 mm (5 x 8 in.)
A6:
Hagaki:
Labels:
U.S. Letter
A4
Transparencies:
U.S. Letter
A4
Photo (with tear-off tab)
52
105 x 148.5 mm
100 x 148 mm
216 x 279 mm (8.5 x 11 in.)
210 x 297 mm
216 x 279 mm (8.5 x 11 in.)
210 x 297 mm
102 x 152 mm (4 x 6 in.)
The language codes for locating the
dosread.txt file on the printer software CD are
listed below. This text file is in the \<language
code>\djcp\ directory on the CD.
Language
Code
Chinese, Simplified
Chinese, Traditional
Czech
Danish
German
English
Spanish
Finnish
French
Hungarian
Italian
Korean
Dutch
Norwegian
Polish
Portuguese
Russian
Swedish
Thai
chs
cht
csy
dan
deu
enu
esm
fin
fra
hun
ita
kor
nld
non
plk
ptb
rus
svc
tha
More About Your Printer
Legal Information
Regulatory Notices
Hewlett-Packard Company
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
Pursuant to Part 15.21 of the FCC Rules, any changes or
modifications to this equipment not expressly approved
by Hewlett-Packard Company may cause harmful
interference, and void your authority to operate this
equipment. Use of a shielded data cable is required to
comply with the Class B limits of Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(415) 857-1501
5
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, can cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment
and the receiver.
Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV
technician for help.
LED Indicator Statement
The display LEDs meet the requirements of EN 60825-1.
53
5
More About Your Printer
Limited Warranty Statement
HP Product
Software
Ink cartridges
Printer
2.
3.
4.
5.
6.
7.
8.
9.
Hewlett-Packard (HP) warrants to the end-user customer that
the HP products specified above will be free from defects in
materials and workmanship for the duration specified above,
which duration begins on the date of purchase by the
customer. Customer is responsible for maintaining proof of
date of purchase.
For software products, HP’s limited warranty applies only to
a failure to execute programming instructions. HP does not
warrant that the operation of any product will be
uninterrupted or error free.
HP’s limited warranty covers only those defects which arise
as a result of normal use of the product, and do not apply to
any:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not provided
or supported by HP; or
c. Operation outside the product’s specifications.
For HP printer products, the use of a non-HP ink cartridge or
a refilled ink cartridge does not affect either the warranty to
the customer or any HP support contract with the customer.
However, if printer failure or damage is attributable to the
use of a non-HP or refilled ink cartridge, HP will charge its
standard time and materials charges to service the printer for
the particular failure or damage.
If HP receives, during the applicable warranty period, notice
of a defect in any software, media, or ink cartridge product
which is covered by HP’s warranty, HP shall replace the
defective product. If HP receives, during the applicable
warranty period, notice of a defect in any hardware product
which is covered by HP’s warranty, HP shall either repair or
replace the defective product, at HP’s option.
If HP is unable to repair or replace, as applicable, a defective
product which is covered by HP’s warranty, HP shall, within a
reasonable time after being notified of the defect, refund the
purchase price for the product.
HP shall have no obligation to repair, replace, or refund until
the customer returns the defective product to HP.
Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the
product being replaced.
HP’s limited warranty is valid in any country where the
covered HP product is distributed by HP except for the
Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and
France’s “Departements D’Outre-Mer”; for those excepted
areas, the warranty is valid only in the country of purchase.
Contracts for additional warranty services, such as on-site
service, may be available from any authorized HP service
facility where the product is distributed by HP or by an
authorized importer.
54
1.
Duration of
Limited Warranty
90 Days
90 Days
1 Year
A. Extent of Limited Warranty
1.
B. Limitations of Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP
NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER
WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE HP
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
C. Limitations of Liability
1.
To the extent allowed by local law, the remedies provided in
this Warranty Statement are the customer’s sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE
OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS
THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER
LEGAL THEORY AND WHETHER ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
D. Local Law
1.
This Warranty Statement gives the customer specific legal
rights. The customer may also have other rights which vary
from state to state in the United States, from province to
province in Canada, and from country to country elsewhere
in the world.
2. To the extent that this Warranty Statement is inconsistent
with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such
local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example,
some states in the United States, as well as some
governments outside the United States (including provinces
in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce
such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of
implied warranties.
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION
TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.
HP Year 2000 Warranty
Subject to all of the terms and limitations of the HP Limited
Warranty Statement stated above, HP warrants that this HP
Product will be able to accurately process date data (including,
but not limited to, calculating, comparing, and sequencing)
from, into, and between the twentieth and twenty-first centuries,
and the years 1999 and 2000, including leap year calculations,
when used in accordance with the Product documentation
provided by HP (including any instructions for installing patches
or upgrades), provided that all other products (e.g. hardware,
software, firmware) used in combination with such HP Product(s)
properly exchange date data with it. The duration of the Year
2000 warranty extends through January 31, 2001.
Index
2400 dpi 6, 51
A
accessories iii, A-6
adjusting color 7
Advanced tab 7
B
banners
ordering A-7
printing 3, 20–21
problems 43
software compatibility 43
specifications 51
Best mode 6, 51
book binding 22
borders 7
buttons
Apply 6
Cancel 1, 6, 51
Factory Settings 6
Help 6
OK 6
Power 1, 27, 29, 31, 40, 51
Resume 1, 18, 36, 40, 51
C
cables
connecting 35
ordering A-6
parallel iii
recommended iii
USB iii
calibrating printer 8, 43
Cancel button 1, 51
capacity, paper tray iii
cards
printing 10–11
specifications 51, A-5, A-7
cleaning
print cartridge cradle 32
print cartridges 31
printer 3
color
brightness 7
grayscale 7
printing iii, 7
saturation 7
settings 7
tone setting 7
color resolution 51
Color tab, Windows 3.1x A-3
Configuration tab 8
copies, printing multiple 7
Customer Care 45
customer support 45
D
DeskJet Toolbox
accessing 8
Configuration tab 8
Estimated Ink Levels tab 8
How Do I? tab A-4
Printer Services tab 8
Windows 3.1x A-4
dialog boxes
HP Printer Properties 4
door, rear access 36, 40
DOS, printing iv
dpi, 2400 printing
PhotoREt 51
Draft mode 6, 51
drivers, see printer software
dry time, increasing 7
duty cycle 51
E
electronic appendix iii, iv
electronic User’s Guide iv, 9
energy usage 51
envelope slot 3
envelopes
printing single 12–13
printing stack 12–13
specifications 51, A-5
Estimated Ink Levels tab 8
F
Factory Settings button 6
fax printing, problems 37
features iii
Features tab 7
Windows 3.1x A-2
G
getting help, see help
grayscale 7, 42
greeting cards
printing 14–15
specifications 52, A-5
H
help
customer 45
electronic iv
HP Customer Care 45–48
information sources iv
right-click iv, 6
technical support 45
user forums iv
web sites iv
high resolution printing
2400 dpi 6
Best 6
How Do I? tab, Windows 3.1x A-4
HP Customer Care 45–48
I
I/O interface 51
icons, print cartridge status 26
IN tray
capacity of 52
use 2
index cards
printing 10–11
specifications 52, A-5
tray capacity 52
ink
drying time 7
Estimated Ink Levels tab 8
ordering A-6
part numbers 8
replacing 27
streaking 30
supplies A-6
volume 7, 42
ink cartridges
cleaning 30–31
damage from refilling 32
Light 28
55
ordering A-6
part numbers 27
problems 29, 30
replacment 27
status 25
storing 29
using 29
installing
parallel cable 49
printer software 33, 34
problems 33, 34
software 33
USB cable 35
iron-on transfers
ordering A-7
printing 16–17
J
jams, see paper jams
L
labels
paper jams with 36
printing 14–15
specifications 52
tray capacity 52
landscape orientation 7, 41, A-2
lights
Online 1
Power 1, 51
Print Cartridge Status 1, 25, 28
Resume 1, 51
Low on Ink
checking ink level 8, 25
print cartridge status light 25,
26
M
maintenance
print cartridges 25
printer 3
margins, minimum printing A-5
media, see paper
metric paper sizes 52
mirror image 7
56
modes
2400 dpi 51
Best 51
Draft 51
Normal 51
printing speeds 51
multiple copies 7
multiple papes per sheet
page borders 7
N
Normal mode 6, 51
O
online support, web site iv
operating environment 51
ordering
parts and accessories A-8
supplies A-6
orientation 7
OUT tray flap 3
P
paper
adjusting paper guides 2
printing on different types 9
specifications 51, A-5
supplies A-7
User Defined Size 52
weight, recommended 51
paper guides 2
paper jams, clearing 36, 40
paper orientation
landscape 7, 41, A-2
portrait 7, 41, A-2
paper sizes
resizing to fit 6
selecting 6
specifications 52, A-5
User Defined 52
paper trays
adjusting paper guides 2
capacity iii, 52
envelope slot 3
IN tray 2
OUT tray 3
positions 2
paper types, selecting 6
parallel cable setup 49
parts
numbers A-6
ordering A-6
supplies A-6
photographs
printing 10–11
portrait orientation 7, 41, A-2
posters, printing 16–17
Power
button 51
consumption 51
cord iii
cord, ordering A-6
light 51
previewer 7
print cartridge status 25
icons 26
Print Cartridge Status light 51
print cartridges
cleaning 30–31
damage from refilling 32
light 28
low on ink 26
ordering A-6
part numbers 8, 27, 32, A-6
problems 28, 29
recommended temperatures
29
replacement 27
status 25
status light 1
storing 29
using 29
print in grayscale 7
print margins A-5
print order 7
print problems, see problems
print quality iii
2400 dpi 6, 51
Best 6
Draft 6
improving 42
Normal 6
problems 42, 44
using refilled print cartridges
32
print settings
changing 6
current 6
factory 6
selecting 6
software 4
tabs 6
printer
accessories iii, A-6
buttons 1
cable, parallel iii, 35, 49, A-6
cable, USB iii, 35, 38, 39, 50,
A-6
calibration 8
cleaning 3
connections 36
driver updates, see printer software, updates
drivers, see printer software
Lights 1
maintenance 3
paper trays 52
parts A-6
recommended cables iii
setting up iii
settings 4
smudges on 3
software 4, 46
software updates 46
specifications 51
trays 2
Printer Properties dialog box
Windows 3.1x A-1
Windows 95, 98, NT 4.0 4
Printer Services tab 8
printer settings, see print settings
printer software
basic use 6
downloading 46
how to access 4
installation for Windows 3.1x
49
installation for Windows 95, 98,
NT 49
installing with parallel cable
49
installing with USB cable 50
print settings 6
printer properties 6
problems installing 33
settings 6
tabs 6
updates iv, 46
printing
2400 dpi 6, 51
banners 20–21
book 22–23
borders 7
business cards 10–11
cards 10–11
color 7
envelopes, single 12–13
envelopes, stack 12–13
faxes 37
from last page 7
grayscale 7
greeting cards 14–15
in DOS A-1
in Windows 3.1x A-1
in Windows 95, 98, NT 4
index cards 10–11
iron-on transfers 16–17
labels 14–15
mirror image 7
multiple copies 7
multiple pages per sheet 7
orientation 7
photographs 10–11
posters 16–17
quality 28, 42
tablet 22–23
transparencies 18–19
two-sided, book 7, 22–23
two-sided, tablet 7, 22–23
printing problems, see problems
problems
banner printing 43
blank page came out of printer
37
CD, not reading 33
error writing to USB port 38
fax 37
flashing lights 40
help 33
ink streaks 30
installing printer software 34
jam 36
lights flashing 40
LPT1 error 38
missing lines or dots 30
no page not came out 36
output 41, 42
page did not print 36
paper jam 36
parts of output in wrong place
41
parts of output missing 30, 41
photos 44
power light flashing 40
print cartridge status light
flashing 40
print cartridges 29
print quality 42, 44
printing 36–44
resume light flashing 40
slow printer 39
software installation 34
software, not reading 33
too much ink 42
USB 35, 38
Q
quality iii
See print quality
Quick Start Poster
ordering A-6
R
rear access door
removing 36, 40
replacment parts A-6
regulatory notices 53
release notes iv
requirements, system A-5
resolution
2400 dpi 6, 51
best 6, 51
color 51
draft 6, 51
normal 6, 51
specifications 51
57
Resume button 51
Resume light 51
S
Scale to Fit 6
selecting
paper size 6
paper type 6
print settings 6
Services
calibrate the printer 8
clean print cartridges 8
electronic User’s Guide 8
tab 8
test page 8
toolbox 8
Services tab 8
Windows 3.1x A-3
setting up printer iii
settings, see print settings
setup
parallel cable 49
problems 33–35
USB cable 50
Setup tab 6
Windows 3.1x A-2
single envelope slot 3
size
media 52
Scale to Fit 6
selecting settings 6
User Defined Paper Size 6, 52
software compatibility 51
software, see printer software
specifications 51, A-5
speed, printing 51
status, Print Cartridge Status light 1
streaking ink 30
stuck paper, see paper jams
supplies A-6
ordering A-6
paper and other media A-7
part names and numbers A-6
system requirements A-5
58
T
W
tablet binding 22–23
tabs
Advanced 7
Configuration 8
Estimated Ink Levels 8
Features 7
How Do I? A-4
Printer Services 8
Setup 6
technical support 45
Toolbox, DeskJet 8, A-4
transfers
printing 16–17
transparencies
ordering A-7
printing 18–19
specifications 52
trays
adjusting length and width 2
capacity 52
envelope slot 3, 12
fold-up 2
IN tray 2, 52
OUT tray 52
OUT tray flap 3
positions 2
use 2
troubleshooting, see problems
two-sided printing 7, 22
warranty
extensions 48
statement 54
web sites iv, 32, 33, A-6, A-8
Windows 3.1x
features A-2
printer properties A-1
printing A-1
settings A-2
tabs A-2
toolbox A-4
Windows 3.1x
installing in 49
Windows 95, 98, NT
features 7
installing in 49
printer properties 6
printing 5
settings 6
tabs 6
toolbox 8
U
Universal Serial Bus, see USB
updates for software 46
USB
cable setup 50
enabling 35
hubs 35
inscreasing speed 39
installation 35, 50
problems 35, 38, 39
User’s Guide, electronic iv
User’s Guide, ordering A-6
Appendix
Printing in Windows 3.1x
Use your printer software to control how and what you print. Print quality, paper
size and type, and two-sided printing are just a few of the options available to you
in the HP DeskJet 930C Printer Properties dialog box.
Note: Not all features available to Windows 95, 98, and NT users
are available to the 3.1x user.
Windows 3.1x HP DeskJet 930C Printer Properties Dialog Box
1 Click File
Print from the software program you are using.
Your software program opens a Print dialog box.
2 From the Print dialog box, click whichever button you see—Properties, Setup,
or Printer. The HP DeskJet 930C Series Printer Properties dialog box opens.
The four tabs located in the HP DeskJet 930C Series dialog box are:
•
•
•
•
Setup (see page A-2)
Features (see page A-2)
Color (see page A-3)
Services (see page A-3)
Simply click a tab, then choose your options.
The standard buttons at the bottom of the HP DeskJet 930C Series dialog box are:
•
•
•
•
Default – Returns all of the tab settings to the factory defaults.
OK – Accepts your changes and closes the dialog box.
Cancel – Cancels your changes and closes the dialog box.
Help – Displays help information.
A-1
Windows 3.1x Setup Tab
Print Quality
• EconoFast - Quick printing
• Normal - Every day printing
• Best - Highest quality
printing
Click Cut Sheet for
separated pieces of paper
or Banner for connected
pages
Choose a paper size from
the menu
Click Select Paper Type
to select from a wide
range of paper types.
Windows 3.1x Features Tab
Check here and choose:
• None for single-sided
printing (default)
• Book for binding on
the side
• Tablet for binding on
the top
Choose the best page
orientation.
• Click Portrait
• Click Landscape
• Click Flip Horizontal to
reverse the printed image.
Check here to print the
last page of your
document first, or leave
unchecked to print the
first page first.
A-2
Click here to choose:
• Number of pages printed
per sheet.
• Border on each page on
the sheet.
Choose the size of your
poster by selecting the
number of pages across
and down.
Choose the number of
copies to print.
Windows 3.1x Color Tab
Choose Automatic to use
the system’s default
ColorSmart II settings.
Choose Manual, then
Options to adjust
color intensity.
Check here to print in
shades of gray.
Windows 3.1x Services Tab
Click the button related
to the maintenance task
you want to do.
Use the Services tab to
perform routine printer
maintenance.
A-3
Windows 3.1x HP DeskJet 930C Toolbox
Use the HP DeskJet 930C Toolbox for finding
information and maintaining your printer. The
HP DeskJet Toolbox is installed in the HP
DeskJet Utilities group in the Program Manager.
The Toolbox has two tabs: How Do I? and
Printer Services. The How Do I? tab is shown
below. The Printer Services tab can be accessed
from the HP DeskJet 930C Toolbox by doubleclicking the HP Toolbox icon in the HP DeskJet
Utilities group in the Program Manager.
You can also access Printer Services from the HP DeskJet 930C Series Printer
Properties dialog box (see page A-3). Simply click a tab, then choose an option.
How Do I?
Click a button to read
instructions on:
• Replacing the print cartridges
• Loading paper
• Changing print settings
A-4
Minimum Printing Margins
The printer cannot print outside a certain area of the page,
so you must make sure the contents of your document fall
within the printable area.
When you use nonstandard paper sizes and select the
User Defined Paper Size setting from the Setup tab on the
HP Printer Properties dialog box, the paper width must be
between 77 and 215 mm (3 and 8.5 inches) and the paper
length must be between 127 and 356 mm (5 and 14 inches).
Hagaki Postcards
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Envelopes
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Letter, Legal, and Executive Paper
Left:
Right:
Top:
Bottom:
Banners, A4 (210 x 297 mm, 8.27 x 11.7 in)
6.4 mm (0.25 in.)
6.4 mm (0.25 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Left:
Right:
Top:
Bottom:
3.4 mm (0.134 in.)
3.4 mm (0.134 in.)
0.0 mm (0.00 in.)
0.0 mm (0.00 in.)
A4 Paper
Left:
Right:
Top:
Bottom:
3.4 mm (0.134 in.)
3.4 mm (0.134 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Banners, Letter (8.5 x 11 in.)
Left:
Right:
Top:
Bottom:
6.4 mm (0.25 in.)
6.4 mm (0.25 in.)
0.0 mm (0.00 in.)
0.0 mm (0.00 in.)
A5, B5, and User Defined Paper Size
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Cards (3 x 5, 4 x 6, 5 x 8, and A6)
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Photo with tear-off tab 112 x 152 mm
(4 x 6.5 in.)
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
DOS margins can vary. See the manual for your specific DOS
program for more information.
System Requirements
Be sure your computer meets the following system requirements:
Operating System
Minimum Processor Speed
Required RAM
Required Free Hard Disk Space ✻
Microsoft Windows NT 4.0
Pentium 66 MHz
32 MB
40 MB
Microsoft Windows 95 or 98
Pentium 66 MHz
16 MB
40 MB
Microsoft Windows 3.1x,
Enhanced mode only
Pentium 66 MHz
8 MB
40 MB
MS-DOS Version 3.3 or greater
486
4 MB
5MB
✻ If you are printing at 2400 x 1200 dpi, you will need at least 400 MB of free hard disk space.
A-5
Supplies and Accessories
For ordering information see page A-8.
Part Name
Part Number
Interface Cables
HP IEEE 1284-Compliant Parallel Interface Cable
(with one 1284-A connector for the computer port and
one 1284-B connector for the printer port)
2-meter length
C2950A
C2951A
3-meter length
HP USB-Compliant Interface
C6518A
Cable
Print Cartridges
Black
Tri-color
HP 51645 Series
HP 6578 Series
Power Cords
U.S., Canada, Brazil, Latin
America, Saudi Arabia
8120-8900
Japan
8121-0021
Singapore, Malaysia,
Hong Kong
South Africa
8121-0026
India
8121-0025
Argentina
8121-0019
Australia
8121-0018
China, Taiwan, Philippines
8121-0024
Korea
8121-0017
Europe, Jordan, Lebanon, North
Africa, Israel, Russia, Baltic
countries, Thailand, Indonesia,
Caribbean, Latin America
U.K., Middle East
8121-0020
8121-0023
8121-0022
Other Replaceable Parts
DJ930C Series Printer Cleanout
Access Door Assembly
C6426-60038
Accessories
Two-Sided Printing Module
(not available in all countries)
A-6
C6463A
Printer Quick Start Posters and
User’s Guides
Most HP printer documentation is available
for viewing and printing at http://
www.hp.com/support/home_products.
Language
Arabic
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hebrew
Hungarian
Italian
Japanese
Korean
Lithuanian
Norwegian
Polish
Portuguese
Romanian
Russian/Cyrillic
Simplified
Chinese
Slovakain
Slovenian
Spanish
Swedish
Thai
Traditional
Chinese
Turkish
Part Number
Quick Start
User’s Guide
Poster
C6427-90004
C6427-90005
C6427-90006
C6427-90007
C6427-90008
C6427-90009
C6427-90010
C6427-90011
C6427-90012
C6427-90013
C6427-90014
C6427-90015
C6427-90016
C6427-90017
C6427-90018
C6427-90019
C6427-90020
C6427-90021
C6427-90022
C6427-90023
C6427-90024
C6427-90025
C6427-90026
C6427-90034
C6427-90035
C6427-90036
C6427-90037
C6427-90038
C6427-90039
C6427-90040
C6427-90041
C6427-90042
C6427-90043
C6427-90044
C6427-90045
C6427-90046
C6427-90047
C6427-90048
C6427-90049
C6427-90050
C6427-90051
C6427-90052
C6427-90053
C6427-90054
C6427-90027
C6427-90028
C6427-90029
C6427-90030
C6427-90031
C6427-90032
C6427-90055
C6427-90056
C6427-90057
C6427-90058
C6427-90059
C6427-90033
C6427-90060
Paper and Other Media
Availability of special media varies by country.
Paper Type/Description
Part
Number
HP Bright White InkJet Paper
A4 (210 x 297 mm), 200 sheets
A4 (210 x 297 mm), 500 sheets
U.S. letter, 200 sheets
U.S. letter, 500 sheets
C51634Z
C51634Y
HP Premium InkJet Heavyweight Paper
C1853A
C1852A
HP Professional Brochure & Flyer Paper, Matte
C6955A
U.S. letter, 50 sheets
HP Professional Brochure & Flyer Paper, Glossy
C6819A
Asian A4 (210 x 297 mm), 50 sheets
European A4 (210 x 297 mm), 50 sheets C6818A
C6817A
U.S. letter, 50 sheets
HP Photo Paper, Two-Sided, Satin/Glossy
C6765A
Asian A4 (210 x 297 mm), 20 sheets
European A4 (210 x 297 mm), 20 sheets C1847A
C1846A
U.S. letter, 20 sheets
HP Premium Photo Paper, Glossy
C6043A
Asian A4 (210 x 297 mm), 15 sheets
C6040A
European A4 (210 x 297 mm), 15 sheets
C6039A
U.S. letter, 15 sheets
HP Premium Plus Photo Paper, Glossy
European A4 (210 x 297 mm), 20 sheets C6832A
C6831A
U.S. letter, 20 sheets
HP Premium Plus Photo Paper, Matte
European A4 (210 x 297 mm), 20 sheets C6951A
C6950A
U.S. letter, 20 sheets
HP Premium Plus Photo Paper, Glossy
C6945A
European A4 (102 x 152 mm finished
A4 (210 x 297 mm), 100 sheets
U.S. letter, 200 sheets
size), 20 sheets
U.S. (4 x 6 in. finished size),
20 sheets
Part
Number
HP Premium Inkjet Transparency Film
C5977A
C1825A
C5976A
C1824A
HP Premium InkJet Paper
A4 (210 x 297 mm), 200 sheets
U.S. letter, 200 sheets
Paper Type/Description
A4 (210 x 297 mm), 20 sheets
A4 (210 x 297 mm), 50 sheets
U.S. letter, 20 sheets
U.S. letter, 50 sheets
C3832A
C3835A
C3828A
C3834A
HP Premium InkJet Rapid-dry Transparencies
C6053A
A4 (210 x 297 mm), 50 sheets
C6051A
U.S. letter, 50 sheets
HP Banner Paper
C1821A
A4 (210 x 297 mm), 100 sheets
C1820A
U.S. letter, 100 sheets
HP Matte Greeting Cards, White/Quarter-fold
C6042A
A4 (210 x 297 mm),
20 sheets, 20 envelopes
U.S. letter,
20 sheets, 20 envelopes
C1812A
HP Felt-textured Greeting Cards, Ivory/Half-fold
C6828A
U.S. letter,
20 sheets, 20 envelopes
HP Glossy Greeting Cards, White/Half-fold
C6045A
A4 (210 x 297 mm)
10 sheets, 10 envelopes
U.S. letter,
20 sheets, 20 envelopes
C6044A
HP Iron-on T-Shirt Transfers
C6065A
C6050A
C6049A
HP Restickables, Large Round Inkjet Stickers
C6822A
U.S. letter, 10 sheets (90 stickers)
HP Restickables, Large Square Inkjet Stickers
C6823A
U.S. letter, 10 sheets (90 stickers)
Asian A4, (210 x 297 mm), 10 sheets
European A4 (210 x 297 mm), 10 sheets
U.S. letter, 10 sheets
C6944A
Note:
To find out which recycled papers are recommended for your printer, contact your local HP Sales
Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.
A-7
Ordering Information
To order printer supplies or accessories, call
your nearest HP dealer or call HP DIRECT at
the following numbers for fast shipping
service.
In the U.S., you can buy supplies and
accessories directly from HP at
www.hpshopping.com, or call the HP
Shopping Village at 1-888-999-4747.
• Argentina: (54 1) 787-7100
Fax: (54 1) 787-7213
Hewlett-Packard Argentina,
Montañeses 2150 1428
Buenos Aires, Argentina
• Australia/New Zealand: (03) 895-2895
China Resources Bldg.
26 Harbour Road
Wanchai, Hong Kong
• Austria-South-East Area: (43-0222) 25 000, ext. 755
Fax: (43-0222) 25 000, ext. 610
Hewlett-Packard Ges.m.b.H.
Ersattzteilverkauf Lieblg. 1
A-1222 Wien
• Belgium: 02/778 3092 (or 3090, 3091)
Fax: 02/778 3076
Hewlett-Packard Belgium SA/NV
100 bd. de la Woluwe/Woluwedal
1200 BRUXELLES
• Brazil: Centro de Informacoes HP
Grande São Paulo: 822-5565
Demais Localidades: 0800-157751
Fax: (011) 829-7116
Centro de Informacoes HP
Hewlett Packard Brasil S.A.
Caixa Postal 134, Rua Clodomiro Amazonas, 258
CEP 04534-011, São Paulo - SP
• Canada: (800) 387-3154, (905) 206-4725
Fax: (905) 206-3485/-3739
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Toronto: (416) 671-8383
A-8
• Chile: (56 2) 203-3233
Fax: (56 2) 203-3234
Hewlett-Packard de Chile SA
Av. Andres Bello 2777, Oficina 1302
Los Condes, Santiago, Chile
• Denmark: 45 99 14 29
Fax: 42 81 58 10
Hewlett-Packard A/S
Kongevejen 25, 3460 BIRKEROD
• Finland: (90) 8872 2397
Fax: (90) 8872 2620
Hewlett-Packard Oy
Varaosamyynti, Piispankalliontie 17
02200 ESPOO
• France: (1) 40 85 71 12
Fax: (1) 47 98 26 08
EuroParts
77 101 avenue du Vieux Chemin de Saint-Denis
92625 GENNEVILLIERS
• Germany: 07031-145444
Fax: 07031-141395
Hewlett-Packard GmbH, HP Express Support
Ersatzteil-Verkauf, Herrenberger Str. 130
71034 BÖBLINGEN
• International Sales Branch: (41) 22 780 4111
Fax: (41) 22 780-4770
Hewlett-Packard S. A., ISB
39, rue de Veyrot 1217 MEYRIN 1
GENEVE - SUISSE
• Italy: 02/9212.2336/2475
Fax: 02/92101757
Hewlett-Packard Italiana S. P. A.
Ufficio Parti di ricambio
Via G. Di Vittorio, 9
20063 Cernusco s/N (MI)
• Japan: (03) 3335-8333
Hewlett-Packard Japan Ltd.
29-21 Takaido-Higashi 3-chone, sugninami-ku
Tokyo 168-8585
• Latin America Headquarters: (305) 267-4220
Fax: (305) 267-4247
5200 Blue Lagoon Drive, Suite 930
Miami, FL 33126
• Mexico: (52 5) 258-4600
Fax: (54 1) 258-4362
Hewlett-Packard de México, S.A. de C.V
Prolongación Reforma #470
Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.
• Netherlands: 0 33 450 1808
Fax: 0 33 456 0891
Hewlett-Packard Nederland B. V.
Parts Direct Service
Basicweg 10
3821 BR AMERSFOORT
• Norway: 22735926
Fax: 22735611
Hewlett-Packard Norge A/S, Express Support
Drammensveien 169-171
0212 Oslo
• Spain: 1 6 31 14 81
Fax: 1 6 31 12 74
Hewlett-Packard Espanola S.A.
Departamento de Venta de Piezas
Ctra N-VI, Km. 16,500
28230 LAS ROZAS, Madrid
• Sweden: 8-4442239
Fax: 8-4442116
Hewlett-Packard Sverige AB
Skalholtsgatan 9, Box 19
164 93 KISTA
• Switzerland: 056/279 286
Fax: 056/279 280
Elbatex Datentechnik AG
Schwimmbadstrasse 45, 5430 WETTINGEN
• United Kingdom:
+44 1765 690061
Fax: +44 1765 690731
Express Terminals, 47 Allhallowgate
Ripon, North Yorkshire
• +44 181 568 7100
Fax: +44 181 568 7044
Parts First, Riverside Works
Isleworth, Middlesex, TW7 7BY
• +44 1734 521587
Fax: +44 1734 521712
Westcoast, 28-30 Richfield Avenue
Reading, Berkshire, RG1 8BJ
• United States: (800) 227-8164
• Venezuela: (58 2) 239-4244/4133
Fax: (58 2) 207-8014
Hewlett-Packard de Venezuela C.A.
Tercera Transversal de Los Ruices Norte
Edificio Segre, Caracas 1071, Venezuela
Apartado Postal 50933, Caracas 1050
Elsewhere in the world
• Hewlett-Packard Company
Intercontinental Headquarters,
3495 Deer Creek Road,
Palo Alto, CA 94304, U.S.A.
A-9
HP Customer Care
Environmental Statement
Product Longevity: To ensure the longevity of your
Thank you for buying an HP DeskJet printer. Because HP wants owning your printer
to be a trouble-free experience, we back your purchase with HP Customer Care—
award-winning service and support that includes:
Hewlett-Packard continuously improves the design
processes of HP DeskJet printers to minimize the negative
impact on the office environment and on the
communities where printers are manufactured, shipped,
and used. Hewlett-Packard has also developed processes
to minimize the negative impact of the disposal of the
printer at the end of printing life.
•
Reduction and Elimination
Paper Use: The printer’s automatic/manual two-sided
•
HP Customer Care Online
Click your way to a quick solution! HP Customer Care Online is a great place
to start for answers to questions about your HP DeskJet printer—24 hours a
day, seven days a week.
If you have a modem connected to your computer and subscribe to an online
service, or have direct access to the Internet, you can obtain a wide variety of
information about your printer at the following web sites:
English:
French:
German:
Japanese:
Korean:
Portuguese:
Simplified Chinese:
Spanish:
Traditional Chinese:
http://www.hp.com/support/home_products
http://www.hp.com/cposupport/fr
http://www.hp.com/cposupport/de
http://www.jpn.hp.com/CPO_TC/eschome.htm
http://www.hp.co.kr/go/support
http://www.hp.com/cposupport/pt
http://www.hp.com.cn/go/support
http://www.hp.com/cposupport/es
http://support.hp.com.tw/psd
From HP Customer Care Online you can link to HP Customer Care User
Forums and HP Customer Care Email.
HP Customer Care by Phone
Call us direct and connect with a service technician who specializes in your
product and who can typically answer your questions in one phone call.
(See page 47 in this User’s Guide for phone numbers.)
HP Customer Care Audio Tips (U.S. Only)
For fast and simple solutions to commonly asked HP DeskJet printer questions,
call our toll-free automated support line at (877) 283-4684.
printing capability reduces paper usage and the resulting
demands on natural resources. This printer is suited for
the use of recycled papers according to DIN 19 309.
Ozone: Ozone-depleting chemicals such as CFCs have
been eliminated from Hewlett-Packard manufacturing
processes.
Recycling
Design for recycling has been incorporated into this
printer. The number of materials has been kept to a
minimum while ensuring proper functionality and
reliability. Dissimilar materials have been designed to
separate easily. Fasteners and other connections are easy
to locate, access, and remove using common tools. High
priority parts have been designed to access quickly for
efficient disassembly and repair. Plastic parts have been
primarily designed in no more than two colors to
enhance recycling options. A few small parts are colored
specifically to highlight customer access points.
Printer Packaging: The packaging materials for this
printer have been selected to provide maximum
protection for the least cost possible, while attempting to
minimize environmental impact and facilitate recycling.
The rugged design of the HP DeskJet printer assists in
minimizing both packaging materials and damage rates.
Plastic parts: All major plastics and plastic parts are
marked according to international standards. All plastic
parts used in the printer housing and chassis are
technically recyclable and all use a single polymer.
DeskJet Printer, HP provides the following:
•
Extended Warranty - HP SupportPack provides
coverage for the HP hardware and product and all HP
supplied internal components. HP SupportPack must
be purchased by the customer within 30 days of
purchase. Contact the nearest HP dealer about this
service.
Spare Parts and Consumables are available for five
years after production has stopped.
Product Take-back - To return this product and ink
cartridges to HP at the end of its useful life, call your
local HP Sales or Service Office for instructions.
Energy Consumption
This printer was designed with energy conservation in
mind. This printer averages 4 watts in stand-by mode. Not
only does this save natural resources, but it also saves
money without affecting the high performance of this
printer. This product qualifies for the ENERGY STAR
Program (U.S. and Japan). ENERGY STAR is a voluntary
program established to encourage the development of
energy-efficient office products. ENERGY STAR is a US
registered service mark of the US EPA. As an ENERGY
STAR partner, Hewlett-Packard Company has determined
that this product meets ENERGY STAR Guidelines for
energy efficiency.
Energy consumption in off-mode: When the
printer is off, a minimal amount of energy is still being
consumed. Energy consumption can be prevented by
turning the printer power off, then disconnecting the end
of the printer power cord from the electrical source.
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