HP | 9800 Series | User's Manual | HP 9800 Series User's Manual

Monarch
9800 Series
Printers
TC9850OH Rev. AA 12/00
©2000 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Monarch reserves the right to make
changes in the product, the programs, and their availability at any time and
without notice. Although Monarch has made every effort to provide complete
and accurate information in this manual, Monarch shall not be liable for any
omissions or inaccuracies. Any update will be incorporated in a later edition of
this manual.
©2000 Monarch Marking Systems, Inc. All rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or
translated into any language in any form by any means, without the prior
written permission of Monarch Marking Systems, Inc.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicte par le ministère des Communications du Canada.
Trademarks
MONARCH ® , 917, 9800, and 9850 are trademarks of Monarch Marking Systems, Inc.
Paxar is a trademark of Paxar Corporation.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows and NT are registered trademarks of Microsoft in the U.S. and other countries.
NetWare is a registered trademark of Novell, Inc. in the United States and other countries.
Centronics is a registered trademark of Centronics Data Computer Corporation.
TrueType is a registered trademark of Apple Computer, Inc.
Hewlett-Packard is a registered trademark of Hewlett-Packard Inc.
HP Jet Admin and HP Web Jet Admin are trademarks of Hewlett-Packard, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain
jurisdictions.
Other products are trademarks or registered trademarks of their respective countries and are hereby
acknowledged.
Monarch Marking Systems
P.O. Box 608
Dayton, Ohio 45401
TABLE OF CONTENTS
G ET T I N G STA R T ED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9445 Printer Online Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering Programmer’s Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Monarch® MPCL Toolbox Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Establishing Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Communication Cable . . . . . . . . . . . . . . . . . . . . . . . .
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Status Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exiting an Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-2
1-2
1-2
1-2
1-2
1-3
1-3
1-4
1-4
1-4
1-5
1-6
1-6
1-7
L O A D I N G SUPPLIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Loading Labels or Tags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Using the Optional Tear Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Using Linerless Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Adding the Peel Edge or Shelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Adjusting the Wide/Narrow Knobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
L O A D I N G R I BBO N . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Using a High Energy Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
High Energy Ribbon Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Table of Contents i
SET T I N G SUPPLY O PT I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Batch Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Feed Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Supply Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Margin Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Cut Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Supply Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Backfeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Verifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Verifier Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Setting Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
C O M M U N I CAT I O N V A LU ES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Word Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stop Bits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flow Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset to Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-2
5-2
5-3
5-3
5-4
5-5
5-5
SET T I N G D EFA U LT S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Monetary Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Secondary Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Decimal Places . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Slashed Zero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-Up Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prompt Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Format Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii
Table of Contents
6-2
6-3
6-4
6-5
6-6
6-7
6-8
PRI N T I N G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
On-Demand Mode Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Printing an Error Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Pausing a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Restarting a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Canceling a Paused Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Repeating a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Offline Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Entering a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Special Printing Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Printing TrueType® Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Licensing Your Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
C A R E A N D M A I N T EN A N CE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clearing Label Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8-1
8-1
8-4
8-7
D I A G N O ST I C S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Factory Set Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Supply Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling the Password (System Administrators only). . . . . . . . . . . . .
Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9-1
9-1
9-2
9-3
9-4
9-4
9-5
T R O U BLESH O O T I N G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
Common Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
Table of Contents i i i
SPEC I FI C A T I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Linerless Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Ribbons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Pinouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A-1
A-2
A-3
A-3
A-4
A-4
A C C ESSO R I ES & O PT I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Factory-Installed Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Ethernet Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
iv
Table of Contents
1
GETTING STARTED
The Monarch ® 9850 printer lets you print text, graphics, and bar
codes on thermal transfer (ribbon) and thermal direct labels or
tags. The 9850 printer prints labels continuously (in one strip) or
on-demand (one label at a time).
You can print on aperture, die cut, black mark, or continuous
(non-indexed) supplies. Continuous supply must be used in
continuous mode. See "Supply Type" in Chapter 4 for more
information about the supply types.
This chapter includes information about
u
unpacking the printer.
u
connecting the power cord.
u
connecting the communication cable.
u
using the printer’s control panel.
Several chapters of this manual have one or more charts showing
the printer’s menu structure. For example:
MAIN MENU
CANCEL
ALL
PRINT
MODE
SUPPLY
BATCH
ENTRY
CONTRAST
REPEAT
BATCH
DEFAULTS
FORMAT
OPTIONS
SETUP
DIAG.
PORT
SETTINGS
The black boxes show where you are; the bordered boxes show
how you got there.
Getting Started 1-1
Audience
The Operator’s Handbook is for the person who prints and applies
labels.
Unpacking the Printer
After you unpack the printer, you should have the 9850 printer, a
power cord, and a ribbon take-up core (may already be on
take-up reel). Keep the box and packaging material in case the
printer ever needs repair.
9445 Printer Online Emulation
The 9850 printer using 203 dpi (dots per inch) printing supports
94x5 emulation. You can send 94x5 data streams to the 9850
printer.
Refer to your 9445 Programmer’s Manual for information about
94x5 data streams.
Ordering Programmer’s Manuals
The Packet Reference Manual, which describes how to create
format and batch packets for printing labels, how to configure the
printer online, how to diagnose printer error messages, and how
to perform other advanced techniques can be downloaded from
our Web site (www.monarch.com). You can print this manual or
order a hard-copy version (part number TC9800PM).
A b o u t M o n a r c h ® M P C L  To o l b o x U t i l i t i e s
The Monarch® MPCL Toolbox utilities are available on our Web
site and are free to download. This group of development utilities
helps you configure the printer, customize fonts, and download
files. Monarch MPCL Toolbox utilities are not label production
software. Call Customer Service for information about label
production software.
1-2 Getting Started
Connecting the Power Cable
The power supply automatically switches between 115V or 230V.
No operator settings are required.
1. Plug the power cable into the socket. Plug the other end of
the cable into a grounded electrical outlet.
2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off
the printer.
Establishing Communications
Before the printer can accept print jobs from the host, you must:
u
Connect the communication cable to the printer and to the
host.
u
Set the communication values on the printer to match those at
the host. (Only required if you are using the serial port.)
u
Make sure the printer is off before connecting the cable to the
communication port.
Ask your System
Administrator which
method you will use to
communicate with the
host:
Parallel Port
Power Cable
goes here
Serial Communication
9 to 25 pin cable
(Part #118364)
25 to 25 pin cable
(Part #118366)
Serial Port
Parallel Communication
IEEE-1284 or Centronics®
mode cable (Part
#118363)
Getting Started 1-3
Connecting the Communication Cable
Connect the communication cable into the appropriate port.
Secure the cable with the connecting screws (serial) or spring
clips (parallel).
If you are communicating with the host through the serial port,
make sure the printer’s communication values match those at the
host. The factory default values are 9600 Baud, 8 bit data frame,
1 stop bit, no parity, and DTR flow control.
The printer supports a baud rate up to
115200. Make sure your host is capable of
communicating at the speed you select for the
printer.
Using the Control Panel
The control panel has a two-line LCD display, 2 status lights, and
five buttons. The control panel displays error codes/messages,
and allows you to setup/configure the printer.
Printer Status Lights
Power:
The printer shows a
steady green light
when it is on.
The Power light
blinks when the
battery needs to be
recharged (only on
battery-powered/cart
models).
Fault:
1-4 Getting Started
The printer shows a
blinking amber light
when there is a
printer error.
Button Functions
Feed/Cut:
u
Prints a label in the on-demand mode.
u
Feeds a blank label if there is no print job.
u
Prints a label with error information that is
useful to your System Administrator if an
error is displayed.
u
Cuts the supply when pressed and held for
two seconds if a knife is installed.
Enter/Pause:
When the printer is online, pauses the current
print job or resumes a paused print job.
When the printer is offline, selects the
displayed menu item.
Escape/Clear:
u
When an error is present, clears the error.
u
When a job (batch) is printing, cancels the
print job (batch). For more information
about canceling batches, see "Canceling a
Paused Batch" in Chapter 7.
u
When the printer is online (without errors),
enters the offline menu mode.
u
When the printer is in the offline menu
mode, returns the display to the next
higher menu.
l
When the printer is in the offline menu mode,
displays the previous menu item.
r
When the printer is in the offline menu mode,
displays the next menu item.
Getting Started 1-5
l and r
In online mode, prints a test label when you
press the buttons at the same time. Hold for
one second and release.
Display
The display shows a three-digit error code and brief message to
identify any problem the printer may have. For a description of
the problem, look up the error code in Chapter 10,
"Troubleshooting."
If there is no error, the display is blank.
Selecting a Function
The Main menu has several functions (operating modes). These
functions are shown in the chart below.
MAIN MENU
CANCEL
ALL
PRINT
MODE
SUPPLY
BATCH
ENTRY
CONTRAST
REPEAT
BATCH
FORMAT
OPTIONS
SETUP
DIAG.
PORT
SETTINGS
DEFAULTS
If the printer displays PRINT MODE Ready
when you turn it on, press Escape/Clear to
display the Main menu.
To display menu options, press l or r.
u
When the screen displays a right arrow, press r to display
more options.
MAIN MENU
Cancel All
1-6 Getting Started
r
u
When the screen displays a left arrow, press l to display
more options.
l
u
When the screen displays a left and a right arrow, press either
l or r to display more options.
l
u
MAIN MENU
Diagnostics
MAIN MENU
Print Mode
r
When you see the menu option you want, press Enter/Pause
to select it.
The Main Menu controls the printer’s setup and operation.
Through the Setup Menu, you can select a sub-menu for the
supply, contrast, default, or port settings. Each of those
sub-menus have several options, such as ribbon, speed,
monetary symbols, and baud rate.
Exiting an Option
To exit an option, press Escape/Clear once. You will exit to the
next higher menu.
If you press Escape/Clear from a menu, your
settings are not saved. Your settings are only
saved when you press Enter/Pause from a
menu.
Getting Started 1-7
1-8 Getting Started
2
LOADING SUPPLIES
This chapter describes how to load:
u
a roll of supply
u
fan-fold supply
u
a roll of tag supply.
There are three types of supplies:
Thermal Direct
specially treated thermal supplies that do not
use a ribbon for printing.
Thermal Transfer
standard supplies that require a ribbon for
printing.
High Energy
scratch, chemical, and temperature resistant
supplies that require a ribbon able to
withstand high temperatures. See "Using a
High Energy Ribbon" in Chapter 3 for more
information.
If you are using thermal direct supplies, do not load a ribbon.
If you switch from black mark to die cut supplies, make sure the
printer’s supply type is set correctly. See "Supply Type" in Chapter
4 for more information. Your System Administrator can also send
the supply setup packet to change the supply type. Refer to the
optional Packet Reference Manual for more information about
sending the supply setup packet.
Loading Supplies 2-1
L o a d i n g L a b e l s o r Ta g s
Make sure the printer is configured for the correct supply type.
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the
assembly locks into place.
Printhead Tab
Deflector Tab
4. Place the roll of supply on the supply holder. For labels, the
supply unrolls from the top or the bottom. For tags, make
sure the supply unrolls from the bottom, because tag rolls are
wound face in.
Do not pick up the printer
by the supply holder.
2-2 Loading Supplies
Supply Holder
Guides
5. Adjust the supply holder guides so the sides barely touch the
roll. Make sure the supply roll turns freely.
If you are using fan-fold supplies, place the supply stack
behind the printer, label side facing up.
6. Push down on the supply lever to unlock the supply guides.
7. Lay the label strip across the supply guide so that a few
inches extend past the front of the printer. Tuck the supply
under the nibs and in between the die cut sensor.
For fan-fold supplies, lay the label strip over the supply
holder and across the supply guide so that a few inches
extend past the front of the printer. Tuck the supply under the
nibs and in between the die cut sensor.
Loading Supplies 2-3
For tag supplies using the optional knife, feed the supply
through the knife. Make sure at least 0.5 inches of supply is
past the knife.
Tag
8. Adjust the supply guides so they touch the supply. Push up
on the supply lever to lock the supply guides into place.
Die Cut
Sensor
Nibs
Supply Lever
2-4 Loading Supplies
9. Hold the printhead assembly by the printhead tab while
pressing down on the printhead release.
10. Close the printhead by pressing down on the thumb well until
you hear it click into place.
Thumb Well
11. Close the cover.
12. Press Feed/Cut to position the supply under the printhead.
Loading Supplies 2-5
You may need to adjust the wide/narrow knobs depending on
the width of your supply. See "Adjusting the Wide/Narrow
Knobs" for more information.
If the printer will be unused for extended periods of time, we
recommend leaving the printhead unlatched.
Loading Labels for the Optional Peel Mode:
Peel mode is an option that must be purchased separately. In
peel mode, the printer separates the backing paper from the
label. The next label is not printed until the completed one is
removed from the printer. Make sure the printer is configured for
on-demand mode and the correct supply type.
The minimum feed length is 1.5 inches for peel mode. We
recommend using 0.5-inch gap supplies in peel mode when
backfeed is disabled. Hold the leading edge of peeled labels
when printing on stock longer than six inches. You must use
non-perforated supplies for peel mode. Follow the steps for
loading supplies from the previous section. Then, follow these
steps after you close the printhead.
1. Remove the labels from the first 10 inches of the backing
paper.
2. Press down on the exit cover tabs to open the exit cover on
the front of the printer.
Exit Cover
2-6 Loading Supplies
3. Feed the backing paper over the peel bar.
Peel Bar
Lower Opening
4. Feed the backing paper through the lower opening of the exit
cover. Close the exit cover. Pull down on the backing paper
to remove any slack.
Tear Edge
Backing Paper
When removing the backing paper, pull up across the
saw-toothed tear edge. Make sure the backing paper tears
at the edge.
Loading Supplies 2-7
5. Close the printer’s cover.
6. Press Feed/Cut to position the supply under the printhead.
U s i n g t h e O p t i o n a l Te a r B a r
Note the following change to loading labels if you have purchased
the optional tear bar. Tear labels against the tear bar. You cannot
tear tags with the tear bar.
Slide the supply between the tear bar and peel bar.
Tear Bar
Peel Bar
Do not tear both label and backing paper at the same time.
u
Tear labels against the tear bar.
u
Tear backing paper against the tear edge.
Tear Edge
Backing Paper
2-8 Loading Supplies
Using Linerless Supply
Linerless printing is an option that must be purchased separately
on the original printer order. The linerless option is not customer
or field-installable.
You must use thermal direct and black mark supplies for linerless
applications. The linerless printer must use on-demand mode.
For maximum platen roller life, use only wide or only narrow
supplies. Switching between wide and narrow supplies may lead
to uneven platen roller wear and possibly reduce the platen roller
life. Narrow supplies are two inches wide or less. Wide supplies
are greater than two inches.
To prevent jams, do not leave the printhead
closed (in the locked position) longer than 30
minutes without printing. Open (unlock) the
printhead before a break period, at the end of
each shift, and at the end of each day.
Your linerless machine includes a shelf already installed. You can
remove the shelf and add the peel edge if you are not using
linerless supplies.
Adding the Peel Edge or Shelf
1. Turn off the printer.
2. Open the cover.
3. Unlock the printhead by turning the retaining latch.
4. Lift the printhead assembly using the printhead tab until the
assembly locks into place.
Loading Supplies 2-9
5. Press down on the exit cover tabs to open the exit cover.
6. Pull back slightly on the spring latch with your thumb or
fingernail and lift the shelf out.
CAUTION
Be careful when inserting or removing the shelf. The shelf
has sharp points.
2-10 Loading Supplies
7. If inserting the peel bar:
Insert the left edge of the peel bar into the side slot at an
angle. Then, slide the peel bar to the right and press down
until you hear it click into place. The peel bar must be lined
up with the platen roller.
8. If inserting the shelf:
Insert the left edge of the shelf into the side slot at an angle.
Slide the shelf to the right, aligning it with the spring latch,
and press down until you hear it click into place. The shelf
must be lined up with the platen roller.
Loading Supplies 2-11
The shelf must be parallel to the platen roller, not at an angle.
See the following diagrams.
Platen Roller
Spring Latch
Shelf
Shelf inserted correctly.
Platen Roller
Shelf
Shelf not inserted correctly.
CAUTION
Make sure the shelf is not misaligned with the platen roller,
or damage to the platen roller could occur.
2-12 Loading Supplies
9. Close the exit cover.
10. Load supplies by following the label loading procedures. You
may notice a different color and texture on the platen roller.
Linerless supplies do not stick to the textured platen roller.
11. Close the printhead assembly and the cover.
12. Turn on the printer.
13. Verify the alignment of the platen roller with the peel bar or
shelf. Press Feed/Cut to position the supply under the
printhead.
Adjusting the Wide/Narrow Knobs
You may need to adjust the two wide/narrow knobs according to
the width of your supply. For supply that is more than two inches,
adjust the knobs to the wide setting. For supply that is two inches
or less, adjust the knobs to the narrow setting. For linerless
supply, use the narrow setting (knobs are up).
You must adjust both of the knobs to
the same position.
Loading Supplies 2-13
If you experience ribbon smudging in cold, dry environments,
adjust the wide/narrow knobs to the wide setting.
For wide supplies, push down and turn the wide/narrow knobs
clockwise with a screwdriver.
For narrow supplies, turn the wide/narrow knobs
counter-clockwise with a screwdriver until it pops back up.
The adjustment is shown in the wide position.
2-14 Loading Supplies
3
LOADING RIBBON
This chapter describes how to load a ribbon roll.
There are different ribbon requirements for the three types of
supplies:
Thermal Direct
Supplies
do not use a ribbon for printing.
Thermal Transfer
Supplies
require a ribbon for printing.
High Energy
Supplies
require a ribbon able to withstand high
temperatures.
If you are using thermal direct supplies, do not load a ribbon. If
you are using high energy supply, be sure to use a high energy
ribbon. See "Using a High Energy Ribbon" for more information.
If you want to use a high energy ribbon, select high energy for the
ribbon every time the printer is turned on. See "Ribbon" in
Chapter 4 for more information.
Loading Ribbon 3-1
Loading Ribbon
Make sure the printer is configured to use a ribbon.
To load ribbon:
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the
assembly locks into place.
Printhead Assembly
Deflector Tab
4. Push the deflector tab down.
5. Slide the extra ribbon core on the take-up reel as far as it will
go with the "Monarch This End Out" writing facing out. Use
your empty ribbon core as the take-up core. The take-up core
only fits on the take-up reel one way. (An extra take-up core
is available by ordering part number 117961.)
3-2 Loading Ribbon
6. Remove the new ribbon from the package as shown. Do not
wrinkle or crush the new ribbon.
7. Slide the ribbon onto the back reel as far as it will go. The
ribbon roll only fits on the reel one way. Carefully unwind a
few inches of ribbon from the bottom of the roll.
8. Carefully feed the ribbon under both ribbon rollers and
printhead as shown.
9. Align the ribbon and make sure it is straight and centered
throughout the path.
10. Tape the ribbon to the take-up core. Do not tape the ribbon
to the take-up reel.
Take-up Core
Take-up Reel
Ribbon Rollers
Loading Ribbon 3-3
11. Rotate the take-up core until the leader is past the printhead.
12. Remove any slack in the ribbon by turning the take-up reel
clockwise.
13. Hold the printhead assembly by the printhead tab while
pressing down on the printhead release.
14. Close the printhead by pressing down on the thumb well until
you hear it click into place. Close the cover.
Thumb Well
Using a High Energy Ribbon
High energy ribbon is an option for the 9850 printer. It enables
you to print on high energy (TUFF-MARK®) supplies.
When you select high energy ribbon for the printer setting, you
are setting the printer to a higher printing temperature. Select
this setting only after you have loaded a high energy ribbon and
supply or it may damage your printhead. Select a high energy
ribbon every time you turn on the printer. See "Ribbon" in
Chapter 4 for more information.
3-4 Loading Ribbon
The high energy setting is lost when you turn
off the printer.
High Energy Ribbon Limitations
When using the high energy ribbon option:
u
Use a print speed of 2.5IPS (inches per second).
u
Printhead warranty is reduced to 100,000 inches.
u
Serial bar codes cannot be printed.
u
Do not use peel mode.
u
No more than 20% of the supply should have print (black
coverage).
CAUTION
The high energy ribbon may break or stick to the
supply when more than 20% of the supply
contains print.
u
Only white high energy supply should be used for bar code
printing.
u
Reverse fonts cannot be used.
u
A non-printing area of at least .1 inch (2.54 mm) must exist on
the left and right edge of the ribbon.
u
Do not print horizontal lines or bars.
u
Graphics are limited.
Loading Ribbon 3-5
3-6 Loading Ribbon
4
SETTING SUPPLY OPTIONS
This chapter explains how to select a ribbon, separators, feed
mode, print position, supply position, margin position, cut position,
supply type, speed, and backfeed.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
SUPPLY
RIBBON
SEPARATORS
FEED
MODE
REPEAT
BATCH
CONTRAST
PRINT
POS
FORMAT
OPTIONS
DEFAULTS
SUPPLY
POS
SETUP
DIAG.
PORT
SETTINGS
MARGIN
POS
CUT
POSITION
SUPPLY
TYPE
SPEED
BACKFEED
VERIFIER
You may need to set supply options when you change supplies.
The options are listed in the table below.
Option
Choices
Default
Ribbon
No/Yes/High Energy
Yes
Separators
No/Yes/Long
No
Feed Mode
Continuous/On-Demand
Continuous
Print Position
-99 to +99
0
Supply Position
-300 to +300
0
Margin Position
-99 to +99
0
Cut Position
-300 to +300
0
Supply Type
Aperture/Die Cut/Black
Mark/Continuous
Die Cut
Speed
2.5/4.0/6.0/8.0/10.0/Default
Default
Backfeed
Off/On/Extended
Off
Verifier
Disabled/Enabled
Disabled
Setting Supply Options 4-1
To exit an option without changing the setting, press
Escape/Clear.
Ribbon
You have to tell the printer if your supplies require a ribbon. To
change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
SUPPLY
Ribbon
r
2. Press Enter/Pause to set the ribbon option. You will see the
current setting, for example:
l
RIBBON
Yes
r
3. Press l or r to see the other options. After you display the
option you want, press Enter/Pause. Press Escape/Clear
twice to exit to the Main menu.
If you set the Ribbon option to Yes, install a
ribbon before printing.
If you want to use a high energy ribbon,
select high energy for the ribbon every time
the printer is turned on.
4-2 Setting Supply Options
Batch Separators
A batch separator is an extra tag printed in between batches with
a pinstripe pattern. If you select "Long" for the separator, a
double-length (two tags) separator prints. For non-indexed
supply, the batch separator is always six inches long. If you have
the Monarch ® 928 stacker installed, the batch separator is 3.66
inches long. The name of the batch is shown on the batch
separator.
Batch Separator
Changing this setting only affects new
formats sent to the printer.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Separators
r
2. Press Enter/Pause to set the batch separators option. You
will see the current setting, for example:
SEPARATORS
No
r
Setting Supply Options 4-3
3. Press l or r to see the other options. After you display the
option you want, press Enter/Pause. Press Escape/Clear
twice to exit to the Main menu.
Feed Mode
You can use continuous or on-demand printing. On-demand
printing allows you to remove a label before printing the next one.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Feed Mode
r
2. Press Enter/Pause to set the feed mode. You will see the
current setting, for example:
FEED MODE
Continuous
r
3. Press l or r to see the other option. After you display the
option you want, press Enter/Pause. Press Escape/Clear
twice to exit to the Main menu.
Print Position
This function adjusts where data prints vertically on the supply.
Adjust the print if it is too close to the top or bottom of the supply,
or overtypes the pre-printed area. One dot is 0.0049 inch.
u
If the data is too close to the bottom, increase the number.
u
If the data is too close to the top, decrease the number.
4-4 Setting Supply Options
Changing this setting only affects new
formats sent to the printer.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Print Pos
r
2. Press Enter/Pause. You will see the current setting, for
example:
Enter print pos
[-99/99]: +0
3. Press l or r to change the print position. Pressing l
decreases the value (moves the image down); rincreases it
(moves the image up).
4. Press Enter/Pause when the number you need appears.
Press Escape/Clear twice to exit to the Main menu.
Setting Supply Options 4-5
Supply Position
This function adjusts the machine to print at the vertical 0,0 point
on the supply.
The supply position adjustment should only
be made on inital printer setup. For format
adjustments, change the print position.
You may need to adjust the supply in or out to allow
u
tags and labels to be removed.
u
die cut labels to be removed easily.
The adjustments are in dots (0.0049 inch).
u
Increase the number to feed more supply out of the chute.
u
Decrease the number to feed less supply out of the chute.
This option takes effect on the next label or tag printed.
Changing supply position may also affect print position.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Supply Pos
r
2. Press Enter/Pause. You will see the current setting, for
example:
Enter supply pos
[-300/300]: +0
4-6 Setting Supply Options
3. Press l or r to change the supply position. Pressing l
decreases the value (feeds less supply); r increases it
(feeds more supply).
4. Press Enter/Pause when the number you need appears.
Press Escape/Clear twice to exit to the Main menu.
Margin Position
This function adjusts where the format prints horizontally on the
supply. The adjustments are in dots (0.0049 inch), which is the
smallest measurement the printer recognizes.
The width of the print area depends on your supply size.
Maximum width is four inches. When you move the image to the
right or left on the supply, avoid moving the image too close to
either edge, because it may not print.
Print too far to the left.
Print too far to the right.
u
If the data is too close to the left side, increase the number.
u
If the data is too close to the right side, decrease the number.
Changing this setting only affects new
formats sent to the printer.
Setting Supply Options 4-7
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Margin Pos
r
2. Press Enter/Pause. You will see the current setting, for
example:
Enter margin pos
[-99/99]: +0
3. Press l or r to change the margin position. Pressing l
decreases the value (moves the image toward the left side of
the supply); r increases it (moves the image toward the right
side of the supply).
4. Press Enter/Pause when the number you need appears.
Press Escape/Clear twice to exit to the Main menu.
Cut Position
This function adjusts where the tag is cut. The printer adjusts the
cut position according to the black marks on the supply. You may
need to adjust for aperature supplies. Increase to move the cut
up; decrease to move the cut down.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
4-8 Setting Supply Options
SUPPLY
Cut Pos
r
2. Press Enter/Pause. You will see the current setting, for
example:
Enter knife adj
[-300/300]: +0
3. Press l or r to change the cut position. Pressing l
decreases the value (moves the cut down); r increases it
(moves the cut up).
4. Press Enter/Pause when the number you need appears.
Press Escape/Clear to exit to the Setup menu.
S u p p l y Ty p e
You can print on aperture, black mark, die cut, or continuous
supplies. You have to tell the printer which supplies you are
using.
If you are using edge aperture supplies, use
the die cut setting. If you are using center
aperture supplies, use the aperture setting.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Supply Type
r
2. Press Enter/Pause to set the supply type option. You will see
the current setting, for example:
l
SUPPLY TYPE
Black Mark
r
Setting Supply Options 4-9
3. Press l or r to see the other options. After you display the
option you want, press Enter/Pause. Press Escape/Clear
twice to exit to the Main menu.
Speed
You can change the print speed for bar codes or graphics. If you
select "default" for speed, formats with serial bar codes
automatically print at 2.5IPS and formats with parallel bar codes
print at 6.0 ips. 10 ips printing is only available using thermal
direct labels in continuous mode.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Speed
r
2. Press Enter/Pause to set the speed option. You will see the
current setting, for example:
l
SPEED
Default
3. Press l or r to see the other options. After you display the
option you want, press Enter/Pause. Press Escape/Clear
twice to exit to the Main menu.
For additional high speed printing information,
see Chapter 7, "Printing."
4-10 Setting Supply Options
Backfeed
Backfeed works by advancing each printed label to the desired
dispense position. Once that label is removed, the next label to
be printed is backed up underneath the printhead. In continuous
mode, only the last label in the batch is advanced to the dispense
position. Extended backfeed is available on 9850 printers with a
knife installed. Extended backfeed feeds a tag far enough out to
be cut and backfeeds the next tag to the printhead line.
Extended backfeed eliminates printed tags being left between the
printhead and knife. Extended backfeed works with the selected
cut modes. Refer to the optional Packet Reference Manual to
learn how to define the Backfeed Control Packet. Extended
backfeed does not work with non-indexed (continuous)
supply/mode. Do not use backfeed (normal or extended) with
supplies less than 0.75 inches.
We recommend using 0.5-inch gap supplies in
peel mode when backfeed is disabled.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Backfeed
r
2. Press Enter/Pause to set the backfeed option. You will see
the current setting, for example:
l
BACKFEED
On
r
Setting Supply Options 4-11
3. Press l or r to see the other options. After you display the
option you want, press Enter/Pause. Press Escape/Clear
twice to exit to the Main menu. You can only enable or
disable backfeed/extended backfeed. You cannot set the
backfeed or dispense position. Your System Administrator
should refer to the optional Packet Reference Manual to set
the backeed or dispense position.
Verifier
The verifier scans and checks the quality of bar codes as they are
printed. The optional verifier must be purchased separately.
To change the setting, from the Main Menu, select Setup, then
Supply. Then, follow these steps.
1. Press l or r until you see
l
SUPPLY
Verifier
2. Press Enter/Pause to set the verifier option. You will see the
current setting, for example:
VERIFIER
Disabled
r
3. Press l or r to see the other option. After you display the
option you want, press Enter/Pause. Press Escape/Clear
twice to exit to the Main menu.
Verifier Considerations
u
Allow a minimum of 1.3 inch (33 mm) at the top of the labels
for the no-scan zone.
u
The minimum feed length is 1.6 inches (41 mm).
u
The maximum print speed is 6.0 inches per second (152 mm).
u
The verifier can not scan serial bar codes.
4-12 Setting Supply Options
Setting Contrast
The print contrast controls the darkness of the printing on your
supply. The range is 390 to +156 and the default is 0. You may
need to increase the print contrast for linerless supplies. Having
the correct print contrast setting is important because it affects
how well your bar codes scan and how long your printhead lasts.
You can use a verifier to check the bar code print quality.
MAIN MENU
CANCEL
ALL
PRINT
MODE
SUPPLY
BATCH
ENTRY
CONTRAST
REPEAT
BATCH
DEFAULTS
FORMAT
OPTIONS
SETUP
DIAG.
PORT
SETTINGS
If you set the contrast by turning the knob on
the back of the printer, this contrast setting is
added to it.
1. From the Main Menu, press l or r until you see
l
MAIN MENU
Setup
r
2. Press Enter/Pause. You will be at the Setup menu. Press l
or r until you see
l
SETUP
Contrast
r
3. Press Enter/Pause. You will see the current setting, for
example:
Enter contrast
[-390/156]: +0
Setting Supply Options 4-13
4. Press l or r to change the contrast. Pressing r darkens
the print; l lightens the print.
5. Press Enter/Pause to select the displayed value. Press
Escape/Clear to exit to the Main Menu.
4-14 Setting Supply Options
COMMUNICATION VALUES
5
This chapter tells you how to set the serial or parallel
communication values. These values provide the link for normal
online printing.
MAIN MENU
CANCEL
ALL
PRINT
MODE
SUPPLY
BATCH
ENTRY
CONTRAST
REPEAT
BATCH
DEFAULTS
FORMAT
OPTIONS
SETUP
DIAG.
PORT
SETTINGS
SERIAL
COMM
PARALLEL
COMM
You need to set your Serial Comm values to match your
computer’s online communications. Before entering the
communication values, see your System Administrator.
The serial communication values are listed in the table below.
Option
Choices
Default
Baud rate
1200/2400/4800/9600/19200/
38400/57600/115200
9600
Word length
7/8
8
Stop bits
1/2
1
Parity
None/Odd/Even
None
Flow control
None/Xon/Xoff/DTR/CTS
DTR
Reset
No/Yes
No
Communication Values 5-1
Baud Rate
To change the setting, from the Main Menu select Setup, Port
Settings, then Serial Comm. Then, follow these steps:
1. Press l or r until you see
SERIAL COMM
Baud Rate
r
2. Press Enter/Pause. You will see the current setting, for
example:
l
BAUD RATE
9600
r
3. Press l or r to display the baud rate you need, then press
Enter/Pause. Press Escape/Clear three times to exit to the
Main Menu.
Word Length
To change the setting, from the Main Menu select Setup, Port
Settings, then Serial Comm. Then, follow these steps:.
1. Press l or r until you see
l
SERIAL COMM
Word Length
r
2. Press Enter/Pause. You will see the current setting, for
example:
l
5-2 Communication Values
WORD LENGTH
8
3. Press l or r to display the word length you need, then
press Enter/Pause. Press Escape/Clear three times to exit
to the Main Menu.
Stop Bits
To change the setting, from the Main Menu select Setup, Port
Settings, then Serial Comm. Then, follow these steps:
1. Press l or r until you see
l
SERIAL COMM
Stopbits
r
2. Press Enter/Pause. You will see the current setting, for
example:
STOPBITS
1
r
3. Press l or r to display the number of stop bits you need,
then press Enter/Pause. Press Escape/Clear three times to
exit to the Main Menu.
Parity
To change the setting, from the Main Menu select Setup, Port
Settings, then Serial Comm. Then, follow these steps:
1. Press l or r until you see
l
SERIAL COMM
Parity
r
Communication Values 5-3
2. Press Enter/Pause. You will see the current setting, for
example:
PARITY
None
r
3. Press l or r to display the parity you need, then press
Enter/Pause. Press Escape/Clear three times to exit to the
Main Menu.
Flow Control
To change the setting, from the Main Menu select Setup, Port
Settings, then Serial Comm. Then, follow these steps:
1. Press l or r until you see
l
SERIAL COMM
Flow Control
r
2. Press Enter/Pause. You will see the current setting, for
example:
l
FLOW CONTROL
DTR
r
3. Press l or r to display the flow control you need, then
press Enter/Pause. Press Escape/Clear three times to exit
to the Main Menu.
XON is 17; XOFF is 19. Set flow control to DTR for PC
computers (unless you have XON/XOFF software).
5-4 Communication Values
Reset to Default Values
To change the setting, from the Main Menu select Setup, Port
Settings, then Serial Comm. Then, follow these steps:
1. Press r until you see
l
SERIAL COMM
Reset
2. Press Enter/Pause. You will see
Are you sure?
No
r
3. Press l or r to make your selection, then press
Enter/Pause. Press Escape/Clear three times to exit to the
Main Menu.
The following defaults are restored: 9600 baud, No parity, 8
bit word length, and 1 stop bit.
Parallel Communications
The parallel communications menu allows you to set the active
parallel port to either internal or external. The internal port is
used for printer options installed inside the printer, such as the
Ethernet communication port. Use the external selection when
connecting a printer cable or external device directly to the
parallel port.
The mode selection allows the user to select either compatible or
IEEE-1284 mode when using the selected parallel port. Usually,
the mode should be set to compatible for computer connection
using a parallel cable and to IEEE-1284 when using an Ethernet
port option. See Appendix B, "Accessories and Options" for more
information about Ethernet options.
Communication Values 5-5
The parallel communication values are listed in the table below.
Option
Choices
Default
Port
External/Internal
External
Mode
Compatible/IEEE-1284
Compatible
(Centronics mode)
To change the setting, from the Main Menu select Setup, Port
Settings, then Parallel Comm. Then, follow these steps:
1. Press l or r until you see
PARALLEL COMM
Port
r
2. Press Enter/Pause. You will see the current setting, for
example:
PORT
External
r
3. Press Enter/Pause to select the external port. You are now
ready to communicate using an external connection through a
cable or external device, such as the external Ethernet print
server.
5-6 Communication Values
6
SETTING DEFAULTS
This chapter explains how to select the monetary sign, secondary
sign, decimal places, slashed zero, power-up mode, and prompt
set.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
SUPPLY
MONETARY
SIGN
REPEAT
BATCH
CONTRAST
SECONDARY
SIGN
FORMAT
OPTIONS
DEFAULTS
DECIMAL
PLACES
SETUP
DIAG.
PORT
SETTINGS
SLASHED
ZERO
POWER-UP
MODE
PROMPT
SET
You can set your printer configurations to fit your daily operation,
using either the offline menus or the online configuration option.
After an option is selected in the online configuration or offline
Setup Menu, the option is saved when the printer is turned off.
The monetary formatting options are listed in the table below.
Option
Choices
Default
Monetary sign
None/USA/UK/Japan/
Germany/France/Spain/
Italy/Sweden/Finland/
Austria/India/Russia/
Korea/Thailand/China/Euro-Dollar
USA
Secondary Sign
No/Yes
No
Decimal Places
0/1/2/3
2
Slashed Zero
No/Yes
No
Power-up Mode
Online/Offline
Online
Prompt Set
English/French/German/Spanish
English
Setting Defaults 6-1
The monetary sign, secondary sign, and decimal places options
are used in conjunction with option 42. Refer to the optional
Packet Reference Manual for more information.
The settings for Monetary Sign, Secondary
Sign, Slashed Zero, and Decimal Places are
applied when a format is downloaded.
Changing the settings does not affect
batches already in the printer.
Monetary Sign
You can also select None if you do not want a monetary sign to
print in price fields. The monetary signs available for 15 countries
are shown in the table below.
Country
Currency
Description
USA
UK
Japan
Germany
$
dollar
£
pound
¥
yen
1
deutsche mark
France
Spain
Italy
Sweden
Finland
F
franc
P
peseta
L.
lira
Kr
krona
2
markka
Austria
6
schilling
India
Russia
Rs
rupee
3
ruble
Korea
4
won
Thailand
5
baht
China
Euro-Dollar
¥
yuan
c
euro-dollar
6-2 Setting Defaults
To change the setting, from the Main Menu, select Setup, then
Defaults. Then, follow these steps. To exit an option without
changing the setting, press Escape/Clear.
1. Press l or r until you see
l
DEFAULTS
Monetary Sign
r
2. Press Enter/Pause. You will see the current setting, for
example:
l
MONETARY SIGN
USA
r
3. Press l or r until you see the country’s monetary sign you
want.
4. Press Enter/Pause. Press Escape/Clear twice to exit to the
Main menu.
Secondary Sign
If you select USA as the monetary sign, you can print amounts
less than $1.00 either by using a dollar sign and decimal ($0.30)
or by using a cent sign (30¢).
u
If you set the secondary sign option to No, prices under $1.00
will print like this: $ .45
u
If you set the secondary sign option to Yes, prices under $1.00
will print like this: 45¢
The same option applies to the appropriate secondary sign for
monetary signs other than USA.
Setting Defaults 6-3
To change the setting, from the Main Menu, select Setup, then
Defaults. Then, follow these steps.
1. Press l or r until you see
l
DEFAULTS
Secondary Sign
r
2. Press Enter/Pause. You will see the current setting, for
example:
SECONDARY SIGN
No
r
3. Press l or r until you see the option you want. Then press
Enter/Pause. Press Escape/Clear twice to exit to the Main
menu.
Decimal Places
You can set the printer for 0, 1, 2, or 3 places after the decimal in
a price field. In U.S. currency, you might print prices like this:
$24.00 (2 decimal places) or like this: $24 (0 decimal places).
1. Press l or r until you see
l
DEFAULTS
Decimal Places
r
2. Press Enter/Pause. You will see the current setting, for
example:
l
6-4 Setting Defaults
DECIMAL PLACES
2
r
3. Press l or r until you see the option you want. Then press
Enter/Pause. Press Escape/Clear twice to exit to the Main
menu.
Slashed Zero
The slashed zero feature lets you select how you want the zero
character printed; either without a slash, 0 or, with a slash, ø.
Standard or reduced fonts print the slashed zero character (ø).
Bold and OCR fonts print the standard zero (0) only. The slashed
zero selection will not be in effect until the format is sent to the
printer again. If you change the way zero is printed, you must
resend your formats.
To change the setting, from the Main Menu, select Setup, then
Defaults. Then, follow these steps.
1. Press l or r until you see
l
DEFAULTS
Slashed Zero
r
2. Press Enter/Pause. You will see the current setting, for
example:
SLASHED ZERO
No
r
3. Press l or r until you see the option you want. Then press
Enter/Pause. Press Escape/Clear twice to exit to the Main
menu.
Setting Defaults 6-5
Power-Up Mode
Power-up mode lets you decide how your printer starts each time
you turn it on. If you want the printer to be ready to start printing
when it is turned on, use the Online power-up mode. If you want
the operator to perform some other task first, use the Offline
power-up mode.
To change the setting, from the Main Menu, select Setup, then
Defaults. Then, follow these steps.
1. Press l or r until you see
l
DEFAULTS
Powerup Mode
r
2. Press Enter/Pause. You will see the current setting, for
example:
POWER UP MODE
Online
r
3. Press l or r until you see the option you want. Then press
Enter/Pause. Press Escape/Clear twice to exit to the Main
menu.
6-6 Setting Defaults
Prompt Set
Prompt set determines which language displays on the printer’s
menu. You can select English, French, German, or Spanish.
Some prompts may remain in English, even if you select a
different language.
To change the setting, from the Main Menu, select Setup, then
Defaults. Then, follow these steps.
1. Press r until you see
l
DEFAULTS
Prompt Set
2. Press Enter/Pause. You will see the current setting, for
example:
PROMPT SET
English
r
3. Press l or r until you see the option you want. Then press
Enter/Pause. Press Escape/Clear twice to exit to the Main
menu.
This option only affects the displayed
prompts. It does not change what is printed
by the printer.
Setting Defaults 6-7
Setting Format Options
You can select Format Options to change which prompts appear
during Batch Entry mode and set default values for those
prompts. Customizing which prompts appear during batch entry
can reduce the time it takes to enter data for a format. If the
optional knife is not installed, you can prevent those prompts from
appearing during batch entry mode. If you set a new default
value for an option, that value is used even if the prompt is not
displayed. If you do not change a default value for an option, the
system default is used if the prompt is not displayed.
Setting format options requires the optional
keypad, which must be purchased separately.
6-8 Setting Defaults
7
PRINTING
This chapter explains how to
u
use on-demand mode printing.
u
print an error label.
u
print, pause, restart, cancel, and repeat a batch.
You can send format, batch, and graphic data to the printer from a
host. When the printer receives the data, batches begin printing
automatically. The optional Packet Reference Manual tells how to
create, store, and download the data necessary to print batches.
You can also use the Monarch® MPCL Toolbox utilities to create
and download packets.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
REPEAT
BATCH
FORMAT
OPTIONS
SETUP
DIAG.
PRINT
MODE
READY
Printing
Before you print, make sure the printer is connected and ready to
receive data.
1.
Turn on the printer. Your printer is ready to receive and print
batches when you see
PRINT MODE
Ready
2.
Download a format and a batch. Refer to the optional Packet
Reference Manual for information on downloading print jobs.
3.
The printer prints a strip of labels.
4.
Remove the printed labels.
Printing 7-1
If the printer will be unused for extended
periods of time, we recommend leaving the
printhead unlatched.
An optional keypad is also available to enter offline batch data.
The keypad must be purchased separately. If there are offline
batches in the print queue, the offline batches print after the
downloaded batches have printed.
On-Demand Mode Printing
When the 9850 printer is operating in the on-demand mode, the
next label prints when the previous label is removed from the
printer or when Feed/Cut is pressed. The display shows "Printing
X of Y" until all the labels in the batch are printed.
If you have purchased the optional peel module, you must use
on-demand printing with peel mode. If you are using peel mode,
remove the excess backing paper by pulling up across the
saw-toothed tear edge. Make sure the backing paper tears at the
edge. Hold the leading edge of peeled labels when printing on
stock longer than six inches. The minimum feed length for peel
mode is 1.5 inches. You must use non-perforated supplies for
peel mode. The maximum speed for peel mode is 8.0 ips.
We recommend using 0.5-inch gap supplies in
peel mode when backfeed is disabled.
Printing an Error Label
If the printer displays a data error (errors
0-499), press Feed to print an error label
and continue printing. See your System
Administrator about the error label.
7-2 Printing
Pausing a Batch
You can pause printing by pressing Enter/Pause. You may want
to interrupt a batch to make adjustments for:
u
Loading a different roll of supply or a ribbon. See Chapter 2,
"Loading Supplies" or Chapter 3, "Loading Ribbon."
u
Adjusting the supply position or contrast using the Setup
menu. See Chapter 4, "Setting Supply Options."
When you press Enter/Pause you will see
l
PAUSE MENU
Print Mode
r
You can press Enter/Pause to resume printing or press l or r
to display the Pause Menu options.
The following chart shows the Pause Menu options.
PAUSE MENU
CANCEL
BATCH
CANCEL
ALL
PRINT
MODE
RESTART
BATCH
SETUP
DIAG.
Restarting a Batch
You can reprint a paused batch from the beginning (using the
original quantity).
1. When you press Enter/Pause, you will see
l
PAUSE MENU
Print Mode
r
Printing 7-3
2. Press l or r until you see
l
PAUSE MENU
Restart Batch
r
3. Press Enter/Pause. The batch starts printing from the
beginning.
Canceling a Paused Batch
You can cancel a paused batch, delete a format, graphic, or font
in memory, or all the batches waiting to print.
Before any format, graphic, or font in memory
can be deleted, you must cancel all batches.
PAUSE MENU
CANCEL
BATCH
CANCEL
ALL
PRINT
MODE
RESTART
BATCH
SETUP
DIAG.
CANCEL
BATCH
CANCEL
FORMAT
CANCEL
GRAPHIC
CANCEL
FONT
You can cancel a batch by pressing Escape/Clear while the batch
is printing, or you can use the Pause menu to cancel a batch.
1. Press Enter/Pause to interrupt printing. You will see
l
7-4 Printing
PAUSE MENU
Print Mode
r
u
If you want to cancel only the paused batch, skip step 3.
u
If you want to cancel all the batches, skip step 2.
2. To cancel only the paused batch, press l or r until you see
PAUSE MENU
Cancel Batch
r
Then press Enter/Pause. The batch is deleted and the printer
prints any remaining batches.
3. To cancel all the batches (including the paused batch), press
l or r until you see
l
PAUSE MENU
Cancel All
r
and press Enter/Pause. You will see
Cancel Batches?
No
r
4. You can
u
exit without canceling any batches. Press Escape/Clear or
press r to display No and then press Enter/Pause. The
printer returns to the Pause menu. Press l or r to select
another function from the Pause Menu, or to return to Print
Mode and print all the batches.
u
cancel all batches in the print queue. Press r to display Yes,
then press Enter/Pause. You will see
Cancel Format?
No
r
Press l or r then press Enter/Pause.
Printing 7-5
If password protection is enabled, you will be prompted to
enter a password before the formats, graphics, and fonts are
deleted. Press Feed/Cut three times and then press
Enter/Pause.
All formats are deleted. If you enter the wrong password, you
return to the Main menu. For more information about password
protection, see "Using Password Protection" in Chapter 9. If
password protection is disabled, you will see
Cancel Graphic?
No
r
Press l or r then press Enter/Pause. You will see
Cancel Font?
No
r
Press r, then press Enter/Pause. You return to the Pause
menu. If you select "Yes," these prompts delete ALL
formats, graphics, and/or fonts in the printer.
5. Press l or r to select another function from the Pause
menu, or to return to Print mode.
Repeating a Batch
Before you start printing a new batch, you can reprint the last
batch. The batch can be either the last one you printed
completely or one that you canceled after starting to print.
MAIN MENU
CANCEL
ALL
7-6 Printing
PRINT
MODE
BATCH
ENTRY
REPEAT
BATCH
FORMAT
OPTIONS
SETUP
DIAG.
1. From the Main Menu, press l or r until you see
l
MAIN MENU
Repeat Batch
r
2. Press Enter/Pause. You will see
Printing
xxxx of xxxx
The number increments until the entire batch has printed. When
it is finished, you will see
PRINT MODE
Ready
Offline Printing
Offline printing requires the optional keypad, which must be
purchased separately.
Entering a Batch
Batch Entry requires the optional keypad, which must be
purchased separately.
Printing 7-7
Special Printing Considerations
Keep in mind the following special printing considerations.
Maximum
Print Speed
7-8 Printing
Printing Method
Printhead
Density
Knife
Peel Mode
2.5/4.0/6.0 Thermal Direct
ips (inches Thermal Transfer
per second)
203/300 dpi
dots per inch
Supported
Supported
8.0 ips*
Thermal Direct
Thermal Transfer
203 dpi only
Not
Supported
Supported
10.0 ips
Thermal Direct
203 dpi only
with
continuous
mode
Not
Supported
Not
Supported
*
The maximum print speed with the optional 300 dpi printhead
is 6.0 ips. 8.0 ips and 10 ips printing is available using
thermal transfer supplies with the 203 dpi printhead.
u
Premium supplies are recommended for 300 dpi applications.
Premium supplies are coated paper or synthetic tags and
PM255 ribbon. The part number for the ribbon is 119052xx,
where xx is the ribbon size. For example, 11905213 is the
part number for a PM255 1.3-inch ribbon.
u
94x5 emulation is not supported using 300 dpi.
u
The maximum supply and image length with the optional 300
dpi printhead is 12.0 inches (305 mm).
u
The recommended print speed using the optional verifier is 6.0
inches per second (152 mm).
P r i n t i n g Tr u e Ty p e ® F o n t s
TrueType® fonts are available on the 9850 printer. TrueType fonts
are scalable and the characters print smoothly, without the jagged
edges you see on bitmap fonts. When downloading a TrueType
font, you download the entire font. You cannot specify a subset
(particular characters or point size) of the font.
These font files may be very large and image
slower than bitmap fonts. The size of the font
file, in bytes, is the minimum amount of
memory you must have available for fonts in
the printer’s memory.
Your System Administrator may need to reconfigure the printer’s
memory to use downloaded TrueType fonts. Refer to the optional
Packet Reference Manual (available on our Web site) to learn
how to reconfigure the printer’s memory. After reconfiguring
memory, resend the font, format, and batch packets.
The 9850 printer can accept a TrueType font file that has been
converted to Hex or Run-Length encoding using the version of
Font Utility. Font Utility is available on our Web site
(www.monarch.com). Font Utility is a part of the Monarch MPCL
Toolbox Utilities. You can also use a wide variety of Code Pages
with International (Turkish, Latin, Spanish, etc.) characters. Using
TrueType fonts allows you a greater range of fonts for your
formats. TrueType fonts are designed to be regionally specific;
therefore, all Code Pages may not be supported in a given font.
Check with your System Administrator if you need to use
TrueType fonts.
Printing 7-9
Licensing Your Fonts
Monarch provides the Font Utility to help you create and
download international code pages/characters. However, it is
your responsibility to license the fonts you purchase and
download to your Monarch printer. Contact your font supplier for
licensing information.
Additional fonts that are compatible with the 9850 printer can be
purchased from:
The Electronic Font Foundry
11 Silwood Road
Ascot
SL5 OPY
England
(0)1344 875 201
www.eff.co.uk
7-10 Printing
CARE AND MAINTENANCE
8
This chapter tells you how to
u
clear label jams and clean the printhead and platen roller
u
replace a printhead
u
adjust print contrast.
CAUTION
Do not use sharp objects to clean the printhead. This
may damage the printer and require a service charge.
Clearing Label Jams
When you are printing and a jam occurs, the Fault light on the printer’s
front panel blinks. To clear the jam:
1.
Turn off the printer and open the cover and printhead
assembly.
2.
If necessary, remove the label roll and ribbon.
3.
Remove the jammed labels and reload the label roll.
4.
Close the printhead assembly and turn on the printer.
5.
Press Feed/Cut to position the supply under the printhead.
Cleaning
The rate and frequency at which you print determines how often
you must clean the printer. You may need to clean the printhead,
sensor, and platen roller:
u
if there is any adhesive build-up in the supply path.
u
after printing approximately 3 rolls of thermal transfer/thermal
direct/linerless supplies or after each ribbon.
Care and Maintenance 8-1
u
daily if your printer is in an excessively dirty,
hot, or humid environment.
u
when you see voids or streaking in the print
as shown.
u
When you are using higher speeds (with 203
or 300 dpi), and/or increased print contrast,
we recommend cleaning the printhead after
each ribbon with isopropyl alcohol. If you still
notice build-up on the printhead or black
streaks on your supply, use the enclosed
printhead CLEAN-STRIP.
Voids
You may have to clean the supply sensor more
often if you frequently receive supply error codes.
1. Turn off the printer and open the cover and
printhead assembly.
Streaks
2. Remove the label roll and ribbon (when cleaning the
printhead).
3. Press down on the exit cover tabs to open the exit cover on
the front of the printer.
4. Clean the platen roller with a dry cloth or small brush.
However, if there is adhesive gum build-up on the platen
roller, moisten a cotton swab with isopropyl alcohol. Turn the
platen roller with your finger and run the cotton swab or dry
cloth across it. Make sure the platen roller is clean all the
way around.
8-2 Care and Maintenance
5. Rub the cotton swab across the peel bar and remove any
build-up.
6. Moisten another cotton swab with isopropyl alcohol. Rub the
cotton swab across the printhead and remove any build-up.
You may need to use a printhead CLEAN-STRIP if the
printhead is extremely dirty or you see streaks on the supply.
Printhead
7. Rub the cotton swab across the supply sensor and die cut
sensor and remove any build-up.
Die Cut Sensor
Supply Sensor
8. Clean the build-up in the supply path.
Care and Maintenance 8-3
9. Let the printer dry before you reload supplies.
10. Close the exit cover by pushing firmly on it. Both latches will
click into place.
11. Close the cover and printhead assembly.
12. Turn on the printer.
13. Press Feed/Cut to position the supply under the printhead.
Resend your format, batch, and check digit packets.
Replacing the Printhead
You may have to replace the printhead if it is damaged or
worn-out. For example, you may see 616 (bad dot or dots) or 768
(printhead failure) error codes. See "Accessories" in Appendix B
for the printhead part number.
CAUTION
The printhead is sensitive to static electricity, which can
damage the printhead or reduce its life. Ground yourself
by touching some metal, such as the printer’s metal base,
before touching the printhead. Clean the printhead to
remove any salt or oil left from handling prior to operation.
To replace the printhead:
1. Turn off the printer.
2. Open the cover.
8-4 Care and Maintenance
3. Unlock the printhead by turning the retaining latch.
4. Press forward and down on the two latches on top of the
printhead assembly as shown. The printhead will drop down.
5. Lift the printhead assembly using the printhead tab and push
back until the printhead assembly clicks into place.
6. Carefully unplug the cable from the printhead as shown. The
printhead is sensitive to static electricity, which can damage
the printhead or reduce its life. Ground yourself by touching
some metal, such as the printer’s metal base, before touching
the printhead.
7. Carefully plug the cable into the new printhead.
8. Align the new printhead with the tabs.
Care and Maintenance 8-5
9. Snap the printhead into place.
Do not
touch here
Make sure the printhead cable does not touch
the ribbon roll.
10. Clean the new printhead with a cotton swab dipped in
isopropyl alcohol to remove any salt or oil left from handling.
11. Let the printhead dry and reload your supplies.
12. Close the printhead assembly and the cover. Turn on the
printer.
13.
Press Feed/Cut to position the supply under the printhead.
8-6 Care and Maintenance
Adjusting the Print Contrast
You may need to adjust the print contrast if the printing is too light
or too dark. You may need to increase the print contrast for
linerless supplies. Having the correct print contrast is important
because it affects how well your bar codes scan and how long
your printhead lasts.
Using a thin screwdriver, turn contrast knob clockwise for darker
print; turn counter-clockwise for lighter print.
Contrast Knob
You only have to turn the contrast
adjuster slightly.
If you set the contrast online, this contrast
setting is added to it.
Care and Maintenance 8-7
You can also adjust the contrast online. See "Setting Contrast" in
Chapter 4. Your System Administrator can adjust the print
contrast by sending the print control packet. Refer to the optional
Packet Reference Manual for more information. We recommend
you check the bar code print quality with a bar code verifier. If
you do not have a bar code verifier or scanner, check the bar
code visually. A bar code that is in spec has complete bars, clear
spaces, and small alphanumeric characters look complete. An in
spec bar code may not look as good as one that is too dark, but it
has the highest scan rate.
Dark
8-8 Care and Maintenance
IN SPEC
Light
9
DIAGNOSTICS
This chapter explains how to perform simple diagnostic functions
such as checking the software version, the supply quality, printing
test labels, and using password protection.
MAIN MENU
CANCEL
ALL
PRINT
MODE
BATCH
ENTRY
REPEAT
BATCH
VERSION
FORMAT
OPTIONS
USER DIAG.
SUPPLY
QUALITY
SETUP
DIAG.
SERVICE
DIAG.
TEST
LABEL
PASSWORD
Factory Set Password
You need a password to access diagnostic functions. Press
Feed/Cut three times and then press Enter/Pause.
Checking the Software Version
From the Diagnostics Menu, press l or r until you see
DIAGNOSTICS
Version
r
Press Enter/Pause. You will see
Model M9850
V 1.0
Diagnostics 9-1
Line one lists the printer model number (M9850) and line two
gives the version of software in the printer.
P r i n t i n g a Te s t L a b e l
1. From the Diagnostics Menu, press l or r until you see
l
DIAGNOSTICS
User Diag
r
2. Press Enter/Pause and r until you see
l
USER DIAG
Test Label
3. Press Enter/Pause. The following test labels print.
The first label shows the printer’s configuration by packet (A-G).
The second label shows the model number, software version,
stock count, voltage, print contrast, printhead resistance, number
of bad dots, and installed options. The test label also shows an
inch count for the high energy ribbon. This information will help
Technical Support diagnose the problem. Refer to the optional
Packet Reference Manual for more information about the test
label.
You can also print a test label by pressing l and r at the same
time. Hold for one second and release. If test labels do not print,
call Technical Support.
9-2 Diagnostics
Checking Supply Quality
The printer continuously stores data from the most recent 16
supplies printed to check the reflectivity of the sensor marks on
the supply. Before you check your supply quality, print a batch of
supplies or test labels.
1. From the Diagnostics menu, press l or r until you see
l
DIAGNOSTICS
User Diag
r
2. Press Enter/Pause. You will be at the User Diagnostics
menu. Press l or r until you see
USER DIAG
Supply Quality
r
3. Press Enter/Pause. If you have not printed any labels, the
message "No data! Press Enter" appears. You will also see
the "No data! Press Enter" message if you are using
continuous (non-indexed) supplies.
If you have printed labels since turning on the printer, you will
see
Len Min Max OK
l 1568 034 124 Y r
The Len listing is the length of the loaded supply in dots.
The Max listing should always be greater than the Min listing.
The OK listing tells whether the sense mark on the supply passed
a detection test. Press l or r to see the other readings.
Diagnostics 9-3
Using Password Protection
The password protection feature prevents formats, graphics or
fonts from accidentally being deleted from the printer’s memory.
Enabling the Password (System Administrators only)
A System Administrator can enable the password that must be
entered before formats, graphics or fonts can be deleted.
1. From the Main Menu, press l or r until you see
l
MAIN MENU
Diagnostics
2. Press Enter/Pause. You will see
Enter Password
______
3. Enter the password: press Feed/Cut three times and then
press Enter/Pause.
If you enter the wrong password, you return to the Main Menu.
4. From the Diagnostics Menu, press l or r until you see
l
DIAGNOSTICS
User Diag
5. Press Enter/Pause. Then, press l or r until you see
l
USER DIAG
Password
6. Press Enter/Pause. You will see
l
9-4 Diagnostics
Enable Password?
No
The default for password protection is "No," so you will
always see "No" even if passwords are enabled.
7. If you do not want the user to enter a password before they
can delete formats, graphics or fonts, press Enter/Pause.
You return to the User Diagnostics Menu.
OR
Press r to display "Yes" and press Enter/Pause. The
password protection is enabled for formats, graphics or fonts.
You return to the User Diagnostics Menu.
8. Press Escape/Clear twice to exit to the Main Menu.
Service Diagnostics
The Service Diagnostics menu can only be accessed by a
Monarch Representative, because it requires a separate
password. If you need to call Technical Support, print a test label
first.
Diagnostics 9-5
9-6 Diagnostics
10
TROUBLESHOOTING
This chapter provides solutions to minor printing problems and
explanations of common error messages you may receive while
using the printer.
Troubleshooting 10-1
Tr o u b l e s h o o t i n g
This section helps you correct some problems that may occur.
Problem
Action
Error message appears
during startup.
Turn off the printer, wait fifteen seconds and then turn
on the printer. Call Technical Support if the error
message reappears.
Does not print.
Check supply.
Check ribbon.
Send a corrected format and batch packet.
Does not feed.
Set wide/narrow knobs correctly.
Partially printed data.
Clean the printhead.
Send a corrected format packet.
Printing shadows or
smears.
Clean the printhead.
Change supply.
Check ribbon.
Light printing.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Heavy printing.
Clean the printhead.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Voids in printing.
Clean the printhead.
Change supply type.
Check ribbon.
Serial bar codes do not
scan.
Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
10-2 Troubleshooting
Problem
Action
Backing paper is
wrapped around platen
or peel roller.
Carefully remove the backing paper. Make sure the
backing paper tears at the saw-toothed tear edge when
using backfeed and peel mode.
Blank labels print or 750
series errors.
Clean supply sensors.
If you cannot fix a problem, call Technical Support.
Error Messages
You may receive the following types of error messages:
u
Data Errors
u
Communication Errors
Some errors numbered 400-438 and 500-574 are internal software errors.
Errors numbered 900-999 are hard printer failures. If you cannot clear an
error, turn off the printer, wait several seconds and then turn on the printer.
For a complete list of errors, refer to the optional Packet Reference Manual
available on Monarch’s Web site. Call Technical Support if you need
additional assistance.
Common Errors
Errors 001 to 405 and 429 to 435 are data errors. This type of error
indicates that incorrect data was sent to the printer, and the printer is
ignoring it. Your System Administrator should correct the packet and send it
back to the printer.
Error
Description/Action
002
Name must be 1 to 8 characters inside quotes.
005
Supply width is invalid.
Troubleshooting 10-3
018
Code page selection defined in the field must be 0 (Internal), 1
(ANSI), 2 (DOS 437), or 3 (DOS 850).
025
Data length is too long.
101
Format referenced by batch not in memory.
400
Invalid character following {.
403
Field separator was not found.
409
Printer memory is full. Delete unnecessary formats or graphics
from memory.
410
Parity mismatch.
411
Framing error (baud rate mismatch).
412
Flow control mismatch.
413
Online receive buffer is full. Check for a flow control problem.
611
Font, bar code, or density in the batch does not fit the format.
612
The data in this line of the batch is either missing or does not
match the format.
613
Reference point off supply.
614
Portion of field off supply or there may be an invalid character in
the packet.
703
The printer sensed a calibration of different-sized black marks.
Make sure the correct supply type is loaded.
704
Printer has not sensed a supply mark within the specified number
of inches or is out of supplies. Check the supply tracking, supply
marks, black mark sensor position, and supply roll for binding.
Press Escape/Clear and try to continue printing. Change supply.
10-4 Troubleshooting
750
Printhead is overheated. Turn off the printer.
751
Printer did not sense a black mark when expected. For errors
751-753, check the supply tracking, supply marks, black mark
sensor position, and supply roll for binding. Press Escape/Clear
and try to continue printing. Change supply.
752
Printer sensed a mark in the wrong place.
753
Printer sensed a mark that is too long.
754
Check for a ribbon jam or remove any slack in the ribbon by
turning the take-up reel clockwise. Load a new ribbon.
755
Printhead is open. Close the printhead.
756
Load supplies.
757
Load supplies (supply length mismatch), because the calibrated
supply length differs by plus or minus .25 inches from the format.
Press Feed/Cut.
758
Either the supply is not seen or the on-demand sensor is broken.
Check for a label jam, clear the supply path, or reload supplies.
This error may occur if you remove a label too quickly in the
on-demand mode.
763
Waiting to dispense label. Press Feed/Cut.
765
The printhead has less than 4 bad dots. The printer can shift bar
code fields to avoid bad dots. You may need to press
Escape/Clear to continue printing. Print a test label to confirm
the number of bad dots.
768
Printhead has more than 10 bad dots or is not connected.
Connect the printhead.
791
The printer has an error pending. Turn off the printer. Wait 15
seconds (until the power light is completely dim) and turn it back
on. Resend the packets.
Troubleshooting 10-5
10-6 Troubleshooting
A
SPECIFICATIONS
Printer
Height:
12.5 inches (318 mm)
Width:
12 inches (305 mm)
Depth:
13 inches (330 mm)
with the optional
metal cover
(H x W x D)
13.0" (330 mm) x 12.5" (318 mm) x 17.3" (439 mm)
Weight:
21 lb. (9.5 kg)
Weight w/metal
cover:
29 lb. (13.2 kg)
Shipping Weight:
25 lb. (11.4 kg)
Shipping Weight
w/metal cover:
34 lb. (15.5 kg)
Power:
115 Vac, 60Hz, 100 Vac, 50/60 Hz, 230 Vac, 50Hz
Operating Limits:
For Thermal Transfer (ribbon) 40° to 95° F
(4° to 35° C)
For Thermal Direct 40° to 104° F
(4° to 40° C)
Printhead:
Thermal at 4 inches (102 mm) wide
203 dpi (8.0 dots per mm) OR
300 dpi (11.8 dots per mm) This option must be
purchased separately.
Specifications A-1
Print Speed:
2.5 ips (64 mm) default for all serial bar
codes, 4.0 ips (102 mm), 6.0 ips (152 mm)
default for parallel bar codes, 8.0 ips (203
mm), and 10.0 ips (254 mm)
See Chapter 7, "Printing" for special
considerations when printing at speeds
greater than 6.0 ips.
Printing Method:
Thermal Transfer (ribbon) or Thermal Direct
Maximum Print
Area
4.0 inches x 16.0 inches (102 mm x 406 mm)
with 203 dpi
4.0 inches x 13.0 inches (102 mm x 3330 mm)
with 300 dpi
Supplies
For high temperature or high humidity environments, contact
Monarch for supply recommendations. Continuous (non-indexed)
supply does not have perforations or black marks and must be
used in continuous mode. We recommend using continuous
supply with a tear bar or the optional knife. If you purchased the
optional knife, you cannot use the tear bar. Aperture supplies are
tags or labels with holes (or openings) in them. The supply is
sensed using the holes. The holes can be only on the edge or in
the center of the supply.
Supply Types:
Thermal Transfer or Direct
Supply Widths:
.75 inches (19 mm) minimum
4.00 inches (102 mm) maximum
Supply Lengths:
.32 inch (8 mm) minimum
17.5 inches (445 mm) maximum
A-2 Specifications
Linerless Supplies
For Supply Width greater
than or equal to
Use Supply Length
1.5" (38 mm)
1.5" to 16" (38 mm to 406 mm)
2.0" (51 mm)
1.5" to 16" (38 mm to 406 mm)
3.0" (76 mm)
2.0" to 16" (51 mm to 406 mm)
4.0" (102 mm)
2.5" to 16" (64 mm to 406 mm)
A 0.50 inch non-print zone exists on the
leading edge (beginning) of all labels.
Ribbon Specification
Do not leave ribbon in sunlight, high temperatures or humidity.
Ribbon Type:
Standard or High Energy
Ribbon Widths
Use with Max. supply width
1.5" (38 mm)
1.3" (33 mm)
1.8" (46 mm)
1.5" (38 mm)
2.3" (58 mm) standard
or high energy
2.0" (51 mm)
3.3" (84 mm)
3.0" (76 mm)
4.3" (110 mm) standard
or high energy
4.0" (102 mm)
Ribbon Length:
23,600 inches (600 meters)
Specifications A-3
About Ribbons
The width of the ribbon must be greater than the supply width.
Since some supplies are more abrasive to printheads than others,
using a ribbon wider than your supply helps protect the printhead.
Replacement printheads are expensive.
Cable Pinouts
The following tables show the connector pins for a 9-pin to 25-pin
(118364) cable or a 25-pin to 25-pin cable (118366).
9-Pin (F)
To
CD 1
RD 2
TD 3
DTR 4
SGND 5
DSR 6
RTS 7
CTS 8
N/C 9
25-Pin (F)
FG 1
TD 2
RD 3
RTS 4
CTS 5
DSR 6
SG 7
CD 8
N/C 20
A-4 Specifications
25-Pin (M)
20 DTR
2 TD
3 RD
8 CD
7 SGND
6 DSR
4 RTS
5 CTS
1 Shield Drain Wire
To
25-Pin (M)
1 FS
2 TD
3 RD
4 RTS
5 CTS
6 DSR
7 SG
8 CD
20 DTR
ACCESSORIES & OPTIONS
B
Accessories
u
917 Keypad
u
918 Verifier
u
926 Knife
u
928 Stacker
u
Replacement Printhead (120551)
u
High Energy Supplies (TUFFMARK®)
u
Ribbon Take-Up Core (11796120, 30, or 40; available in 2",
3", or 4" widths)
u
Monarch® MPCL Toolbox (utilities to configure the
printer, download fonts, and design formats)
Available on Monarch’s Web site (www.monarch.com)
u
External LAN Print Server Supports Ethernet and TCP/IP:
RJ-45 Connector (10BaseT) 11753101
BNC Connector (10Base2) 11753102
u
External Ethernet Print Server supports TCP/IP (11753105)
u
Printhead CLEAN-STRIP (120350)
u
Printhead Cleaning Pen (114266)
u
Cables: 9-pin to 25-pin (118364), 25-pin to 25-pin (118366)
You can use either the optional knife or peel mode,
but not both.
Accessories & Options B-1
Factory-Installed Options
u
300 dpi printhead (120552)
u
Internal TwinAx/CoAx Protocol Converter (117532)
also Service-installable)
u
Internal Ethernet Print Server supports TCP/IP (11753104)
u
Peel mode with on-demand sensor
u
Tear Bar
u
Metal Cover
u
Knife-ready (order 926 Knife separately)
Ethernet Information
Monarch® offers internal and external Ethernet connectivity
solutions. These solutions make it easy to set up, manage, and
monitor a Monarch 9850 printer linked to an Ethernet connection.
The print server provides multiprotocol capabilities for users with
Windows® 95/98/2000 or Windows NT®, TCP/IP, and NetWare®.
Software is available on Monarch’s Web site (www.monarch.com)
to configure the print server or you can order part number
TC9840ENCD for the MonarchNet Utilities compact disc. It can
also be configured using HP Jet Admin or HP Web JetAdmin
software.
Configuration information prints automatically if the Ethernet print
server senses a hardware error. To print configuration information
on demand, press the Test button on the side of the external
Ethernet print server unit or use the configuration utility provided
for your network operating system. The configuration label prints
in MPCL format.
The configuration label is best displayed
using 4" wide by 6" long labels. If the label is
too small, some information may print outside
the label edges.
B-2 Accessories & Options
GLOSSARY
The following terms will help you use this manual.
continuous mode
Mode in which the printer prints all the labels in the
batch without stopping.
download (send)
Transmission of data from the host to your printer.
format
Supply layout or design, which the System
Administrator downloads as a format packet to your
printer.
host
Any mainframe, minicomputer, data collect terminal, or
personal computer sending data to the printer.
LCD
Display on the printer used to indicate printer conditions
and problems.
MONARCH leader
Wrap around a new roll of ribbon with Monarch printed
on it.
on-demand mode
Mode in which the printer stops after each label to allow
you to remove it.
print job
Actual data printed on a label or tag. The host may
download the print job together with the format, or as a
separate packet. The print job is also called a "batch."
online
Direct communication between a computer and the
printer.
Supply Sensor
Senses whether supply is loaded or needs to be loaded
in the printer. Located in the supply path.
Supplies
Labels used for printing.
System
Administrator
Person responsible for creating and downloading
packets.
Rev. C 3/99
INDEX
A
about fonts 7-9
accessories B -1
adjusting
m a rgin position 4-7
print contrast 8-7
print position 4-4
supply position 4-6
supply w idth 2-13
B
backfeed 4-11
batch
canceling 7-3
entering 7-7
interrupting 7-3
repeating 7-6
reprinting 7-3
restarting 7-3
baud rate 5-1
options 5-2
C
cancel
batch 7-3
paused batch 7-4
checking
print 9-2
softw a re version 9-1
cleaning
peel bar 8-2
platen roller 8-2
printhead 8-2
supply sensor 8-3
cleaning printer 8-1
clearing jam s 8 -1
com m on
errors 10-3
com m unication
errors 10-3
com m unication param e ters
baud rate 5-1
parity 5-1
resetting 5-5
start (X o n ) character 5-1
stop (Xoff) character 5-1
stop bits 5-1
w o rd length 5-1
com m unications
parallel 5-5
contrast
adjusting print 8-7
setting 4-13
currency 6-2
D
data entry m o d e 7 - 7
decimal places
defining 6-4
default
port settings 5-1, 5-6
values 5-1, 5-6
defaults
printer 6-1, 6-5 - 6-6
docum e n tation
ordering 1-2
E
e m u lating 9445 1-2
entering a batch 7-7
error label, printing 7-2
Index 1
errors
com m on 10-3
com m unication 10-3
sum m ary of types 10-3
ethernet B -2
exiting an option 1-7
F
flo w c o n trol
options 5-4
function, selecting 1-6
H
high energy ribbon 3-4
I
IEEE-1284 5-5
inform a tion
E thernet B -2
printing 7-8
J
jam s , clearing 8-1
L
label specifications A-2
labels
adjusting for w idth 2-13
clearing jams 8-1
linerless 2-8
test print 9-2
linerless labels 2-8
linerless supply
specifications A-3
loading, ribbon 3-2
locating
supply sensor 8-3
2 Index
M
m a intenance
cleaning printer 8-1
m a rgin
adjusting 4-7
mode
data entry 7-7
offline 7-7
online 7-1
m o n e tary sign, defining 6-2
O
offline m o d e 7 - 7
on-dem a n d p rinting 7-2
online
m o d e 7 -1
option
selecting 1-6
optio n s B -1
baud rate 5-2
flo w c o n trol 5-4
parity 5-4
w o rd length 5-2
P
parallel
com m unications 5-5
parity 5-1
options 5-4
passwords
setting 9-1
paused batch
cancel 7-4
pausing
batch 7-3
peel bar
cleaning 8-2
platen roller
cleaning 8-2
port settings 5-1, 5-6
p o w e r-up m o d e
defining 6-6 - 6-7
print
adjusting position 4-4
batch separators 4-3
offline m o d e 7 -7
online m o d e 7 -1
setting contrast 4-13
print speed 4-10
print, adjusting darkness 8-7
printer
9445 em u lation 1-2
buttons 1-4
checking status 1-4
cleaning 8-1
defaults 4-4, 4-9 - 4-11, 6-1 - 6-7
establishing com m unication 1-3
features 1-1
lights 1-4
operating specifications A-1
physical specifications A-1
ribbon default 4-2
unpacking 1-2
printer accessories B -1
printer options B -2
printhead
cleaning 8-2
printhead replacem e n t 8-4
printing
considerations 7-8
error label 7-2
inform a tion 7-8
on-dem a n d 7 - 2
TrueType fonts 7-9
R
resetting
com m unications param e ters 5-5
ribbon 4-2
high energy 3-4
loading 3-2
supply options 4-2
ribbon specifications A-3
S
secondary sign
using 6-3
selecting a function 1-6
sensor
supply 8-3
separating m u ltiple batches 4-3
separators
supply options 4-3
setting
com m unication param e ters 5-1
contrast 4-13
print contrast 4-13
supply options 4-1
slashed zero
defining 6-5
sofw a re version 9-1
specification
operating A-1
specifications
linerless supply A -3
physical A -1
rib b o n A -3
supplies A-2
start (XO N ) character 5-1
stop (XO F F ) character 5-1
stop bits 5-1
supply
adjusting position 4-6
adjusting print options 4-4
options 4-4, 4-9
position 4-6
print options 4-6
type 4-4, 4-9
supply options
ribbon 4-2
separators 4-3
setting 4-1
supply sensor 8-3
locating 8-3
Index 3
T
tag specifications A-2
tear bar 2-7
tear edge 2-6
test labels
printing 9-2
troubleshooting 10-2
trueType fonts
printing 7-9
U
using
verifier 4-12
V
values
com m unication 5-1, 5-6
default 5-1, 5-6
verifier
inform a tion 4-12
version of softw a re 9-1
W
w o rd length 5-1
options 5-2
4 Index
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