HP 002-01A User manual

HP 002-01A User manual
System Recovery
Should your system fail or become corrupted, you have
options. You might be able to recover your system from
the recovery partition on the hard disk drive, from a
recovery disc you made before the system failed, or
from the Microsoft® Windows Vista® operating system
(OS) disc included with your computer.
3 In the Disc Type field, select DVD, and then
click OK.
Recovery methods are described here, after the
instructions for making your own recovery disc.
5 In the main menu at the top of the window, select
Burning, and then click Burn Disc Image.
Making a system recovery disc
One of the first things you should do when you
purchase a new computer is make a system recovery
disc. This disc can be used in the event of a system
crash where your system stops working altogether, or if
your system becomes corrupted. If this happens, and
you do not have a recovery disc, it may be impossible
to recover your system.
With this procedure, you create a disc from the
recovery image on your hard disk drive. This image
contains the operating system and software files
originally installed on your computer at the factory.
The Power2Go window opens.
4 In the Select Source field, find and select the
VDRS.iso file.
A Burn Disc Image window opens.
6 In the From field, browse to and select the VDRS
file, and then click Open.
7 Place a check mark in the Verify recorded
data check box, and then click Burn.
8 When prompted, insert a DVD in the disc drive.
A window opens, showing burning and
verification progress.
9 When the message Burn disc image: Completed
Successfully appears, click OK.
Creating the recovery file
The DVD ejects automatically. With a permanent pen,
mark it clearly as your system recovery disc, and place
it in a secure storage place.
First you create a recovery file that you record, or
burn, to a disc.
Recording the recovery file to disc—
method two
1 Click the Windows Start Button®
then click All Programs.
This method is a little faster, but it does not allow for
write verification.
TM
, and
2 Click HP Tools and Support, and then click
Create Recovery DVD.
A window opens, showing a progress bar. The
creation process can take up to 15 minutes.
An .iso file, VDRS.iso, is created on your desktop.
Recording the recovery file to disc—
method one
There are two methods for writing the VDRS.iso file to
disc. This first method takes a little longer, but it allows
for write verification, so you are assured your disc
works and the data is verified.
1 Click the Windows Start Button, and then
click All Programs.
2 Click CyberLink Power2Go, and then
click Power2Go.
2
System Recovery
1 Double-click the VDRS.iso file.
A disc recording window opens.
2 In the From field, select the desktop VDRS.iso file.
Click Open, and then click Burn.
3 Insert a writable DVD into the disc drive when you
are prompted.
A window opens, showing burning progress.
4 In the window indicating a successful burn,
click OK.
The DVD ejects automatically. With a permanent pen,
mark it clearly as your system recovery disc, and place
it in a secure storage place.
CAUTION: All data on the hard disk drive
will be deleted in the next procedures. You
will lose data if it is not backed up.
System recovery
Recovery from the Windows Start Menu
After you try restarting your computer, and reinstalling
problem software, you can run system recovery as a
last resort to reinstall the factory-installed operating
system, software programs, and hardware drivers.
If the computer is working, and Windows Vista is
responding, follow these steps to perform a system
recovery.
The system recovery process completely erases and
reformats the hard disk drive, deleting all data files you
created since purchase. It then reinstalls the operating
system, programs, and drivers.
2 Disconnect all peripheral devices from the
computer, except monitor, keyboard, and mouse.
You must reinstall any software that was not installed
on the computer at the factory. This includes software
that came on CDs included in the computer accessory
box, and software programs you installed after
purchase.
4 Click the Windows Start Button, All
Programs, HP Tools and Support, and then
click Boot to Recovery.
Which recovery option to choose?
Attempt a system recovery in the following order:
1 Through the Windows Vista Start menu
2 By pressing the space bar on the keyboard during
startup (if you cannot get to the desktop)
3 From the system recovery disc you made
4 From the Windows OS disc included with your
computer
Recovery from the recovery partition
on your hard disk drive
Choose one of the following procedures to reinstall the
operating system and software from the recovery
image on your hard disk drive:
Recovery from the Windows Start Menu—if you
can see your desktop
Recovery if you cannot get to the desktop
NOTE: System recovery deletes all data and
programs you created or installed after purchase.
Ensure you have backed up, to a removable disc or
external hard disk, any data you want to keep.
1 Turn off the computer.
3 Turn on the computer.
5 Follow the onscreen prompts.
If the system does not automatically restart, restart
it when prompted.
A window opens, showing file loading progress.
6 In the registration window, type your product key
number (found on the Certificate of Authenticity
sticker on your computer), and then click Next.
A window opens, asking where you want to install
Windows.
7 If it is not already highlighted, select System
Drive.
8 Click Drive Options in the lower-right area of
the window.
CAUTION: All data on the hard disk drive
will be deleted in the next step. You will lose
data if it is not backed up.
9 Ensure System Drive is highlighted and the
Recovery partition is not, and then click Delete.
A window opens asking whether you are sure you
want to delete.
10 Click OK.
Note the partition you deleted now shows
Unallocated Space.
11 Click Next.
A window opens, showing installation progress.
12 Wait while the computer prepares the desktop.
13 Proceed to the “Post-recovery procedure” on
page 7.
System Recovery
3
Recovery if you cannot get to the
desktop
If Windows Vista is not responding, but the computer is
working, complete the following steps to perform a
system recovery.
1 Turn off the computer. If necessary, press and hold
the On button on the computer until the computer
turns off.
2 Disconnect all peripheral devices from the
computer, except the monitor, keyboard, and
mouse.
3 Press the On button to turn on the computer.
4 When the HP logo screen appears, press the
space bar on the keyboard repeatedly, and
continue to do so until the Boot Manager window
opens.
By default, Microsoft Windows Vista is highlighted
as the source from which the computer should
start (boot).
5 Use the up arrow and down arrow keys on the
keyboard to select Recovery Partition
(it should now be highlighted), and then press
Enter on the keyboard.
A window opens, showing file download
progress.
6 In the registration window, type your product key
number (found on the Certificate of Authenticity
sticker on your computer), and then click Next.
A window opens, asking where you want to install
Windows.
7 If it is not already highlighted, select System
Drive by using the up arrow and down arrow
keys. Ensure the partition associated with
Recovery is not selected.
8 Click Drive Options in the lower-right area of
the window.
CAUTION: All data on the hard disk drive
will be deleted in the next step. You will lose
data if it is not backed up.
9 Ensure System Drive is still highlighted and the
Recovery partition is not, and then click Delete.
A window opens, asking whether you are sure
you want to delete.
10 Click OK.
Note the partition you deleted now shows
Unallocated Space.
11 Click Next.
A window opens, showing installation progress.
12 Wait while the computer prepares the desktop.
13 Proceed to the “Post-recovery procedure” on
page 7.
Recovery from the recovery disc
This section describes how to perform a system
recovery from the system recovery disc you made.
1 Insert the recovery disc you made in the disc drive.
2 Shut down the computer. If you do not have access
to the desktop, press and hold the On button on
the computer to shut down.
3 Press the On button to turn on the computer.
4 When the HP logo screen appears, press the
Delete key on the keyboard repeatedly, until the
logo screen disappears.
NOTE: Some operations may be slightly different
depending on your motherboard.
5 From the main menu at the top of the window, use
the left arrow and right arrow keys on your
keyboard to select Boot.
6 Use the up arrow and down arrow keys to select
Boot Device Priority, and then press Enter on
the keyboard.
Next, you associate 1st Boot Device with CDROM.
To do so:
1 Ensure 1st Boot Device is selected, and press
Enter.
2 In the submenu that appears, use the arrow keys to
move the black marker on the right of the boot
devices to CDROM. Press Enter.
Note that 1st Boot Device is now associated with
CDROM.
4
System Recovery
3 Press F10 on the keyboard.
4 Ensure Yes is selected, and press Enter to save
configuration changes.
The system automatically restarts from the
disc drive.
5 Press 3 on the keyboard (to select Disaster
Recovery), and then press Enter.
A window opens, showing file loading progress.
6 In the registration window, type your product key
number (found on the Certificate of Authenticity
sticker on your computer), and then click Next.
A window opens, asking where you want to install
Windows.
Recovery from the Microsoft
Windows Vista OS recovery disc
This section describes a system recovery with the
Windows Vista operating system disc included with
your computer. If you recover with this method, your
system will not have the custom drivers and software
originally installed at the factory.
For this method, you need to know the edition of
Windows Vista you have (for example, Premium or
Ultimate) or the product key number (found on the
Certificate of Authenticity sticker on your computer).
1 With the computer on, insert the Microsoft
Windows Vista system recovery disc (included
with your computer) in the disc drive tray.
7 If it is not already highlighted, select System
Drive by using the up arrow and down
arrow keys.
2 Shut down the computer. If you do not have access
to the desktop, press and hold the On button on
the computer to shut down.
8 Click Drive Options in the lower-right area of
the window.
3 Press the On button to turn on the computer.
CAUTION: All data on the hard disk drive
will be deleted in the next step. You will lose
data if it is not backed up.
9 Ensure System Drive is still highlighted and the
Recovery partition is not, and then click Delete.
A window opens, asking whether you are sure
you want to delete.
10 Click OK.
Note the partition you deleted now shows
Unallocated Space.
11 Click Next.
A window opens, showing installation progress.
4 When the HP logo screen appears, press the
Delete key on the keyboard repeatedly, until the
logo screen disappears.
NOTE: Some operations may be slightly different
depending on your motherboard.
5 From the main menu at the top of the window, use
the left arrow and right arrow keys on your
keyboard to select Boot.
6 Use the up arrow and down arrow keys to select
Boot Device Priority, and then press Enter on
the keyboard.
Next, you associate 1st Boot Device with CDROM.
To do so:
12 Wait while the computer prepares the desktop.
1 Ensure 1st Boot Device is selected, and press
Enter.
13 (Optional) Use the first part of this procedure to
reverse the boot order again, to associate the 1st
Boot Device with the hard disk drive.
2 In the submenu that appears, use the arrow keys to
move the black marker on the right of the boot
devices to CDROM. Press Enter.
14 Proceed to the “Post-recovery procedure” on
page 7.
Note that 1st Boot Device is now associated with
CDROM.
3 Press F10 on the keyboard.
System Recovery
5
4 Ensure Yes is selected, and press Enter to save
configuration changes.
The computer automatically restarts.
5 Press any key on the keyboard when prompted.
You must press a key while the message is
onscreen.
A window opens, showing file loading progress.
14 Ensure System Drive is still highlighted and the
Recovery partition is not, and then click Delete.
A window opens, asking whether you are sure
you want to delete.
15 Click OK.
Note the partition you deleted now shows
Unallocated Space.
6 Choose which language to install, and other
preferences, and then click Next.
16 Click Next.
7 In the Install Windows window, click
Install Now.
17 Wait while the computer prepares the desktop.
8 In the registration window, type your product key
number (found on the Certificate of Authenticity
sticker on the computer), and then click Next.
9 Select the edition of Windows you purchased, and
then click Next.
If you entered your product key number, Windows
automatically determines which edition you have.
10 Accept the license terms by placing a check mark
in the check box, and then click Next.
11 Click Custom (Advanced) install.
12 In the next window, use the up arrow and down
arrow keys to select System Drive.
13 Click Drive Options in the lower-right area of
the window.
CAUTION: All data on the hard disk drive
will be deleted in the next step. You will lose
data if it is not backed up.
6
System Recovery
A window opens, showing installation progress.
18 It is critical now to install custom software
programs and hardware drivers next. Follow the
instructions in the next procedure, using the
Application and Driver Recovery disc included
with your computer.
Using the Application and Driver
Recovery disc
Use the Application and Driver Recovery disc you
received with your computer to install custom software
programs and hardware drivers. Look on the Web for
updates to the custom installations.
You must turn off User Account Control (UAC) before
you install the software and drivers. To turn off UAC:
1 Click the Windows Start Button, and then
click Control Panel.
2 Click User Accounts and Family Safety,
User Accounts, and then click Turn User
Account Control on or off.
3 Remove the check mark from the Use User
Account Control (UAC) to help protect
your computer check box, and then click OK.
4 Restart the computer when prompted.
Next, use the Application and Driver Recovery disc to
install important software and drivers.
1 Insert the Application and Driver Recovery disc in
the disc drive tray.
2 View the contents of the supplemental disc.
3 Click the top folder, Install Me First.
The HP System Information Utility within this folder
must be installed first, before any other software
programs or hardware drivers can be installed.
4 Click HP System Information Utility to view
its folder contents.
Post-recovery procedure
After system recovery, your computer is as it was when
it left the factory. Configure the system now to your
needs.
1 Turn off the computer, reconnect all devices that
were originally connected to it, and then turn on
the computer.
2 Configure your Internet connection.
3 Reinstall the software that originally came in the
box with the computer, and any additional
software you purchased.
If you installed updates to any software programs
or hardware drivers, reinstall them as well. You
can typically download these updates from the
manufacturer’s Web site.
4 Use Windows Update to get critical updates from
Microsoft:
a
Click the Windows Start Button, and then
click Control Panel.
b
Under Security, click Check for Updates.
c
Click Install Updates to download and
install updates.
5 Restart the computer. (Some updates will not finish
installing until you restart.)
6 If you performed a backup before the system
recovery, copy the backup data files from the
backup media to the hard disk drive.
7 Ensure your system is running up-to-date security
software.
5 Double-click the Install.bat file.
The System Information Utility loads.
6 Open each folder that contains the software or
driver you want to install, and double-click the
.exe file within each folder.
Installation files are generally named “Setup.exe”
or “install.exe.”
7 Proceed to the “Post-recovery procedure.”
The information contained herein is subject to change
without notice.
Copyright © 2007 Hewlett-Packard Development
Company, L.P.
System Recovery
7
Part number: 5992-2511
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