HP | T5700 | Quick Reference Guide | HP t5700 Quick Reference Guide

Quick Reference Guide
Microsoft Windows XPe-based Thin Clients t5000 Series
Document Part Number: 253378-007
October 2005
This guide supplements the standard Microsoft Windows XPe
documents supplied by Microsoft Corporation. This document
highlights the differences, enhancements, and additional features
provided with this terminal.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft
Corporation in the U.S. and other countries.
© 2005 Hewlett-Packard Development Company, L.P.
The information in this document is subject to change without notice.
The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.
Å
WARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
Ä
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Quick Reference Guide
Microsoft Windows XPe-based Thin Clients - t5000 Series
Seventh Edition (October 2005)
Document Part Number: 253378-007
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Image updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Server environment requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Session services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Citrix ICA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Microsoft RDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Terminal emulation support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Support service - Altiris Deployment Solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Extended Windows XPe features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Automatic logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Manual logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Administrator logon access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Pre-installed utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Altiris Client Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Citrix Program Neighborhood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Enhanced Write Filter Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Macromedia Flash Player. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Remote Desktop Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The XPe desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
User desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Administrator desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Logging off from, restarting, and shutting down the thin client . . . . . . . . . . . . . 9
Programs menu extended selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Citrix Program Neighborhood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Remote Desktop Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
TeemNT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Control Panel extended selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
HP RAMDisk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Regional and Language Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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Administrative Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB to Serial converter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding printers—using generic text-only print driver. . . . . . . . . . . . . . . . . . . .
Using manufacturer print drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft Windows XPe Service Pack 2 (SP2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sygate firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows Messenger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows Media Player 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Utilities and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced Write Filter Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced Write Filter Manager command line control . . . . . . . . . . . . . . . . . . .
Enhanced Write Filter user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced Write Filter status tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Local drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive Z . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive C and Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Saving files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mapping network drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Roaming profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User log accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a new user account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Administration and firmware upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Altiris Deployment Solution software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add-on modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firmware upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Compaq Thin Client Imaging Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Quick Reference Guide
Introduction
HP Compaq t57x0 thin client models use the Microsoft Windows XP
Embedded (XPe) operating system. These thin clients provide access
to applications, files, and network resources made available on
machines hosting Citrix ICA and Microsoft RDP session services.
Only the keyboard, mouse, audio/video, and display data are
transmitted over the network between the thin clients and session
servers.
Image updates
HP provides periodic updates to the image for HP Compaq t57x0 thin
clients. Check the HP support site for important documentation that
provides specific information for your image version. You can find
support documentation at:
http://welcome.hp.com/country/us/en/support.html
This guide provides information about Microsoft Windows XPe. For
more information about the latest features, see “Microsoft Windows
XPe Service Pack 2 (SP2)” on page 16.
Server environment requirements
HP thin clients use a variety of services accessed through a network.
These services include session and product support services as well as
standard network services such as DHCP and DNS. Thin clients
require the following:
■
Session services
■
Support services
Session services
The network where your thin client is connected requires any of the
following session services:
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■
Citrix ICA
■
Microsoft RDP
■
Terminal Emulation Support
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Citrix ICA
You can make Citrix Independent Computing Architecture (ICA)
available on the network using Citrix MetaFrame and Presentation
Server for Microsoft Windows NT 4.0, Windows 2000 Server family,
and Windows 2003 Server family.
Microsoft RDP
The Terminal Services Client application on the thin client accesses
Microsoft Terminal Services. You can make RDP available on the
network using any of the following services:
■
Microsoft Windows 2000/2003 Server with Terminal Services
installed
■
Microsoft Windows NT 4.0 Terminal Server Edition
■
Microsoft Windows Server 2000/2003
a Windows 2000/2003 server is used for both of these session
✎ Ifservices
(ICA and RDP), a Terminal Services Client Access Licenses
(TSCAL) server must also reside somewhere on the network. Client
Access licenses permit clients to use the terminal, file, print, and other
network services provided by Windows 2000/2003 Server. The server
grants temporary licenses (on an individual device basis) that are
good for 90 days. Beyond that, you must purchase TSCALs and
install them in the TSCAL server. You cannot make a connection
without a temporary or permanent license.
For additional information about Microsoft Terminal Services, see the
Microsoft Web site:
http://www.microsoft.com/windows2000/technologies/terminal/def
ault.asp
Terminal emulation support
All t57x0 thin-client models include third-party terminal emulation
software to support computing on legacy platforms. The terminal
emulation software uses the Telnet protocol to communicate with the
computing platform.
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Quick Reference Guide
Support service - Altiris Deployment Solution
The Altiris Deployment Solution™ support service is available for
your thin client network. This service provides an easy-to-use,
integrated tool that allows remote management of thin clients
throughout their life cycle, including initial deployment, ongoing
management, and software deployment.
You must install the Altiris Deployment Solution on a Windows NT
4.0 or Windows 2000/2003 Server, or a workstation capable of
logging on as administrator to a domain that provides specified
network services which can access a software repository for your thin
client. The Altiris Deployment Solutions software uses a Preboot
Execution Environment (PXE) session and protocol to reimage or
recover your thin client. PXE upgrade services are built into the
Altiris Deployment Solution.
For additional information about the Altiris Deployment Solution,
refer to the Altiris Web site at: www.altiris.com/documentation and
review the Altiris Deployment Solution User Guide.
Extended Windows XPe features
The operating system of the Microsoft Windows XPe-based thin
client has extended features not found in the standard Microsoft
Windows XP operating system. Controls for extended Windows XPe
features are only available through the Administrator logon account
with the exception of the following:
Ä
Quick Reference Guide
■
Microsoft Terminal Server Client (Remote Desktop Connection
Manager)
■
Citrix Program Neighborhood
■
If installed, a special-order terminal emulation application
CAUTION: A write filter is used by the thin client for security and
to prevent excessive flash write activity. Changes to the thin client
configuration are lost when the thin client is restarted unless the write filter
cache is disabled or a -commit command is issued during the current
boot session. See the write filter topics in “Enhanced Write Filter
Manager” on page 26 for instructions to disable the cache. Enable the
write filter when you no longer want permanent changes.
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Logging on
You can log on to your thin client either automatically or manually.
Automatic logon
The default for the XPe-based thin client is automatic logon. The
administrator can use the HP Logon Manager in the Control Panel to
enable/disable auto logon and change the auto logon user name,
password, and domain. Only the administrator logon account can
change auto logon properties.
save changes, be sure to disable the write filter cache or issue the
✎ To-commit
command anytime during the current boot session. See
“Enhanced Write Filter Manager” on page 26 for information about
the write filter and instructions for disabling the write filter. Enable
the write filter when you no longer want permanent changes.
Enabling automatic logon bypasses the Log On to Windows dialog
box. To log on as a different user while auto logon is enabled, press
and hold Shift while clicking Start > Shut Down > Log Off. This
displays the Log On to Windows dialog box and allows you to
manually enter the logon information.
Manual logon
When automatic logon is disabled, thin client startup displays the Log
On to Windows dialog box.
Type the logon information in the User Name and Password text
boxes. Note the following:
■
For a user logon account, the factory-default user name and
password are both User.
■
For an administrator logon account, the factory-default user name
and password are both Administrator.
security purposes, HP recommends that you change the
✎ For
passwords from their default values. An administrator can change
passwords by pressing Ctrl+Alt+Del to open the Windows Security
dialog box, and then selecting Change Password. You cannot change
the password when logged on as a user.
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Quick Reference Guide
✎ Passwords are case sensitive but user names are not.
administrator may create additional user accounts using the User
✎ The
Accounts utility available in the Administrative Tools option in
Control Panel. However, due to local memory constraints, you should
keep the number of additional users to a minimum. For more
information, see “User log accounts” on page 32.
Administrator logon access
To access Administrator logon regardless of the state of the thin client
user mode:
»
While holding down Shift, use the mouse to initiate logoff of the
User (invoked from the Start menu).
The logon screen for Administrator logon displays.
default username and password for the Administrator account is
✎ The
Administrator. The default username and password for the User
account is User.
You can use the HP Manager application to permanently modify the
default login user. Located in the Control Panel, only the
Administrator can access this application.
Pre-installed utilities
There are several preinstalled utilities on the thin client, including:
Quick Reference Guide
■
Altiris Client Agent
■
Citrix Program Neighborhood
■
Enhanced Write Filter Manager
■
Macromedia Flash Player
■
Remote Desktop Connection
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Altiris Client Agent
The Altiris Client Agent allows the Altiris server to discover valid
clients that are added to the network. The agent carries out
assignments and reports the status of individual thin clients to the
Altiris server.
Citrix Program Neighborhood
Citrix Program Neighborhood is a feature of ICA introduced with
MetaFrame 1.8 that enables users to connect to MetaFrame and
WinFrame servers and published applications. Program
Neighborhood allows complete administrative control over
application access and delivers an even greater level of seamless
desktop integration.
Enhanced Write Filter Manager
Booting the system launches the Enhanced Write Filter Manager
utility. The write filter provides security and protects flash memory
from excessive write activity. See “Enhanced Write Filter Manager”
on page 26 for information about the write filter.
made to the thin client configuration will be lost when the
✎ Changes
thin client is rebooted unless you disable the write filter cache or issue
a -commit command during the current boot session. See “Enhanced
Write Filter Manager” on page 26 for instructions on how to disable
the write filter. Enable the write filter when you no longer want
permanent changes.
Macromedia Flash Player
Macromedia Flash Player is the agent for rich Web experiences across
multiple platforms. With Macromedia Flash Player, Web users
worldwide can view and interact with content developed in
Macromedia Flash.
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Quick Reference Guide
Remote Desktop Connection
The Microsoft Remote Desktop Connection allows an administrator
to access a Windows XPe-based thin client (disabled by default) or a
Windows Terminal Server from a remote location. With this
connection, the administrator can take control of the local thin client
and its applications.
The XPe desktop
This section gives a general overview of the XPe User and
Administrator desktop features and functions.
User desktop
The desktop that displays when you are logged on as a user is a
standard Windows XP desktop, except that the Citrix Program
Neighborhood, Remote Desktop Connection, and Internet Explorer
are the only icons present. These selections are also available from the
Start menu. If the terminal emulator application is installed, you can
open it from Start > Programs.
to remote ICA NFuse-published applications may also be listed
✎ Links
on the Start menu and/or displayed as icons on the desktop. Refer to
the Citrix documentation for information and instructions.
For information about the functionality of the standard Windows XPe
desktop and Start menu items, refer to the applicable Microsoft
documentation at:
http://msdn.microsoft.com/embedded/windowsxpembedded/default.
aspx
For the Web addresses of the Citrix Program Neighborhood and
Remote Desktop Connection help documents, see “Programs menu
extended selections” on page 10.
Control Panel, available to users by clicking Start > Control
✎ The
Panel, provides access to a limited set of resources for changing
Windows XPe user preferences. You must log on as Administrator to
access the extended set of system resources.
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the mouse when the pointer is on the user’s desktop
✎ Right-clicking
background does not open a pop-up menu.
may copy and paste text between remote session and local
✎ You
computer using standard copy and paste methods.
Administrator desktop
The desktop that displays when you are logged on as an administrator
is a standard Windows XP desktop. Icons present on the default
administrator desktop Start menu include:
■
Citrix Program Neighborhood
■
Remote Desktop Connection
■
Internet Explorer
The desktop that displays when you are logged on as Administrator
is a standard Windows XP desktop, except that the Citrix Program
Neighborhood, Remote Desktop Connection, and Internet Explorer
are the only icons present. These selections are also available from the
Start menu. If installed, you can open the terminal emulator
application from Start > Programs. Administrators can access
extended resources from the Start menu.
For information about the functionality of the standard Windows XPe
desktop and Start menu items, refer to the Microsoft Web site at:
http://msdn.microsoft.com/embedded/windowsxpembedded/default.
aspx
the mouse when the pointer is on the administrator’s
✎ Right-clicking
desktop background opens a pop-up menu.
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Quick Reference Guide
Logging off from, restarting, and shutting down the thin client
To restart, shut down, or log off from the thin client, click Start >
Shut Down. From the Shut Down dialog box, select the desired
action and click OK.
may also log off or shut down using the Windows Security dialog
✎ You
box. Press Ctrl+Alt+Del to open the dialog.
automatic logon is enabled, when you log off (without shutting
✎ Ifdown)
the thin client immediately logs on the default user. For
instructions for logging on as a different user, see “Logging on” on
page 4.
The following utilities are affected by logging off, restarting, or
shutting down the thin client:
■
Enhanced Writer Filter
■
Power Management
■
System Time
Enhanced Write Filter
For detailed information about the Enhanced Write Filter, see
“Enhanced Write Filter Manager” on page 26. If you want to save
changes to system configuration settings, you must disable the write
filter cache or issue the -commit command during the current boot
session. Otherwise, the new settings will be lost when the thin client
is shut down or restarted. Enable the write filter when you no longer
want to make permanent changes.
The write filter cache contents are not lost when you log off and on
again (as the same or different user). You may disable the write filter
cache after the new logon and still retain the changes.
A user logon account does not have write filter disabling privileges;
this is a local or remote administrator function.
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Power management
A “Monitor Saver” turns off the video signal to the monitor, allowing
the monitor to enter a power-saving mode after a designated idle time.
Parameters for this mode are available by right-clicking on the
desktop background and selecting Properties > Screen Saver >
Power.
System time
After power-off, clock time is not lost as long as the power source
remains plugged in. You can manually set the local time, or you can
automatically set the local time utility to synchronize the thin client
clock to a time server at a designated time.
should maintain correct time because some applications may
✎ You
require access to the local thin client time. To open the Date and Time
Properties dialog, click on the time area in the task bar or double-click
the Date and Time icon in the Control Panel.
Programs menu extended selections
Open the Programs menu by clicking Start > Programs. Additional
selections available on the Programs menu include:
■
Citrix Program Neighborhood - also available as a desktop icon
■
Remote Desktop Connection - also available as a desktop icon
■
TeemNT
■
Internet Explorer - also available as a desktop icon
Citrix Program Neighborhood
This selection opens the Citrix Program Neighborhood window,
which facilitates connections to remote applications running on ICA
servers. Documentation for the ICA client application is available
from the Citrix Corporation Web site at:
www.citrix.com/support
Search under Product Documentation.
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Quick Reference Guide
Remote Desktop Connection
This selection opens the Remote Desktop Connection dialog box.
which is used to establish connections to remote applications using
RDP. Refer to the Microsoft Web site for documentation that offers a
detailed explanation and instructions on how to use the Remote
Desktop Connection dialog box.
TeemNT
The TeemNT terminal emulation application is installed on the thin
client. Refer to the terminal emulation documentation (supplied
separately) for instructions. By default, a desktop icon is not installed.
Internet Explorer
Version 6.0 of the Microsoft Internet Explorer browser is installed
locally on the thin client. The Internet options settings for the browser
have been preselected at the factory to limit writing to the flash
memory. These settings prevent exhaustion of the limited amount of
flash memory available and should not be modified. You may access
another browser through an ICA or RDP account if you need more
browser resources.
Control Panel extended selections
The Control Panel is accessed by clicking Start on the task bar and
selecting Start > Control Panel. Some of the extended selections
available on the Control Panel are discussed in the following sections.
HP RAMDisk
The RAM disk is volatile memory space set aside for temporary data
storage. It is the Z drive shown in the My Computer window.
The following items are stored on the RAM disk:
Quick Reference Guide
■
Browser Web page cache
■
Browser history
■
Browser cookies
■
Browser cache
■
Temporary Internet files
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■
Print spooling
■
User/system temporary files
You can also use the RAM disk for temporary storage of other data
(such as roaming profiles) at the administrator’s discretion (see
“Local drives” on page 30).
Use the Ramdisk Configuration dialog box to configure the RAM
disk size. If you change the size of the RAM disk, you will be
prompted to restart for changes to take effect. To permanently save
the change, make sure to disable the write filter cache or to issue the
-commit command during the current boot session before restarting.
default RAM disk size may vary depending on the thin client
✎ The
model and the installed memory size. The maximum Ramdisk size
that you can is 64 MB. The minimum is 2 MB.
Regional and Language Options
The keyboard language options are preset at the factory. Should you
need to make a change, the keyboard language selection is made
through the Regional and Language Options selection in the
Control Panel. From this program you can select the type of keyboard
you are using as well as the layout/IME settings.
Administrative Tools
Click the Administrative Tools icon in the Control Panel to open a
window that allows access to the following:
■
Services
■
User Manager
Services
The Services selection lists the services installed on the thin client.
User Manager
User Manager is a utility that allows the administrator to create,
delete, and maintain user accounts. For more information, see “User
profiles” on page 32.
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Peripherals
Depending on the ports available, the thin client can provide services
for USB, serial, parallel, and PCI devices, as long as the appropriate
software is installed. Factory-installed software is described in the
following section. As they become available, you can install add-ons
for other services using the Altiris Deployment Solution software. For
more information, see “Firmware upgrades” on page 34.
USB to Serial converter cable
Use this procedure to determine the port assigned to a device
connecting to the thin client through a USB to serial converter cable.
1. Connect a printer or other device to the serial port of the converter
cable. Do not connect the USB end of the converter cable to the
thin client at this time.
2. Open the Device Manager window (Control Panel > System >
Hardware Tab > Device Manager).
3. A Ports (COM & LPT) listing may or may not display, depending
on thin client model and whether a device driver was previously
installed to a port. If the listing does display, expand it to display
ports currently used.
4. Plug in the USB end of the converter cable to the thin client.
5. The Ports (COM & LPT) listing will display if not already shown.
Under the Ports (COM & LPT) listing, a new COM port will
display for the new connection. Note which COM port number is
assigned to the new connection.
6. Continue the installation procedure for the connected device
using the discovered port number when prompted. Use the
manufacturer’s procedures for other devices, such as a serial
touch screen.
✎ You cannot use more than two USB to serial converters at one time.
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Printers
A universal print driver is installed on the thin client to support
text-only printing to a locally connected printer. To print full text and
graphics to a locally connected printer, install the driver provided by
the manufacturer and follow the manufacturer’s instructions. Be sure
to disable the write filter cache or run the -commit command to save
the installation. You can print to network printers from ICA and RDP
applications through print drivers on the servers.
For more information, review the following document:
http://h200001.www2.hp.com/bc/docs/support/SupportManual/c
00298847/c00298847.pdf
Ä
CAUTION: If the available free space on the flash memory is reduced to
less than 3 MB, the thin client becomes unstable.
and using printers requires sufficient flash space. In
✎ Downloading
some cases, you may have to remove software components to free up
space for printers.
to a locally-connected printer from an ICA or RDP session
✎ Printing
using the print drivers of the server produces full text and graphics
functionality from the printer. To do this, you must install the print
driver on the server and the text-only driver on the thin client (see the
following section).
Adding printers—using generic text-only print driver
Follow these steps to add a printer using the text-only print driver:
1. Connect the printer to the parallel port.
2. Choose Printers and Faxes from the Start > Settings menu.
3. Select Add a Printer to open the Add Printer Wizard.
4. Click Next in the first panel of the wizard.
5. Select Local printer configured to this computer.
6. Verify that the Automatically Detect and Install my Plug and
Play Printer check box is not selected.
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7. Click Next.
8. Select Use the Following Port.
9. Select the appropriate port from the list, and then click Next.
10. Choose the manufacturer and model of the printer, and then
click Next.
11. Use the assigned default name or other name for the printer, and
then click Next.
12. Select Do Not Share this Printer, and then click Next.
13. Choose whether to print a test page, and then click Next.
14. Click Finish. T
Using manufacturer print drivers
Install the driver provided by the manufacturer and follow the
manufacturer’s instructions. Be sure to disable the write filter or issue
the -commit command to save the installation.
Audio
You can redirect audio from applications to the audio jacks on the thin
client. You control the level externally (such as by a 600-ohm
potentiometer control) and driving speakers requires a power booster.
You can adjust the volume using the sound icon in the task bar system
tray. You can single-click on this icon to open the master volume
control or double-click to open the volume control application
dialog box.
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15
Microsoft Windows XPe Service Pack 2 (SP2)
Microsoft Windows XPe Service Pack 2 (SP2) addresses new
challenges to the security of personal computers by making a number
of basic improvements to the operating system.
The HP Compaq Thin Clients Microsoft XPe SP2 image includes
improvements to the following features:
■
Network Protection
■
Microsoft Internet Explorer
■
Windows Messenger
■
Windows Media Player
Network protection
Network protection is the largest area of improvement in Windows
XPe Service Pack 2, and the one with the most implications for
existing software.
Sygate firewall
HP's XPe SP2 image includes a Sygate firewall. HP Sygate Security
Agent provides a customizable firewall that helps protect your
computer from intrusion and misuse, whether malicious or
unintentional. It detects and identifies known Trojans, port scans, and
other common attacks, and in response, selectively allows or blocks
the use of various networking services, applications, ports, and
components.
HP Sygate Standalone Agent has the ability to allow or block any port
or protocol, inbound or outbound, by either application or traffic
signature. The Agent not only blocks according to these parameters,
but can also link them with logical and/or conditional statements,
increasing the scope and flexibility of polices that you can apply. The
Agent can also block and apply policy to custom protocol adapters,
enabling enterprises to use custom network-enabled applications and
to block applications that circumvent the TCP/IP stack with custom
protocol adapters.
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Additional information about the Sygate Firewall is available in the
“HP Sygate Security Agent: Frequently Asked Questions” white
paper at:
http://h200006.www2.hp.com/bc/docs/support/SupportManual/c
00282639/c00282639.pdf
Microsoft Windows Firewall
An improved Microsoft Windows Firewall (previously known as
Internet Connection Firewall, or ICF) is available from HP as an
add-on. The firewall is enabled by default after you install the add-on.
Microsoft Windows Firewall is provided only as an add-on, and
✎ The
is not included in the image. Before installing the Microsoft Windows
Firewall, you must remove the Sygate Firewall. A Sygate Firewall
removal add-on is available at:
http://h18007.www1.hp.com/support/files/ThinClients/us/downloa
d/22630.html
On-by-default
After you install the add-on, Windows Firewall is turned on by default
for all network interfaces. On-by-default also protects new network
connections as they are added to the system. This could break
application compatibility if the application does not work with
stateful filtering by default.
Configuring Microsoft Windows Firewall
In order to provide the best security and usability, Windows Firewall
provides the ability to add exceptions for applications and services so
that they can receive inbound traffic.
To configure Windows Firewall, open the firewall from Control
Panel. You can also access the firewall configuration from the
Advanced tab in Network Connection properties.
Security Center is not in the image. Once the Windows Firewall
add-on is applied, the FIREWALL.CPL control panel applet is only
available for the Administrator account.
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17
you launch the Windows Firewall add-on, the Control Panel
✎ After
applet is only available to the Administrator account.
■
General Tab: The General tab provides access to the main three
configuration options as shown below.
❏
On (Recommended)
❏
Don’t allow exceptions
❏
Off (Not Recommended)
When you select Don't allow exceptions, Windows Firewall
blocks all requests to connect to your computer, including those
from programs or services on the Exceptions tab. The firewall
also blocks file and printer sharing and discovery of network
devices.
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Using Windows Firewall with no exceptions is useful when
connecting to a public network, such as one at an airport or hotel.
This setting can help to protect your computer by blocking all
attempts to connect to your computer. When you use Windows
Firewall with no exceptions, you can still view Web pages, send
and receive e-mail, or use an instant messaging program.
■
Exceptions Tab: Provides the ability to add program and port
exceptions to permit certain types of inbound traffic. The
exception settings specify the set of computers for which this
port/program is open.
You can specify three different modes of access:
Quick Reference Guide
❏
Any computer (including those on the(Internet)
❏
My network (subnet) only
❏
Custom list
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19
Display a notification when the Windows Firewall blocks a
program is selected by default.
You can set a scope for each exception. For home and small office
networks, it is recommended that you set the scope to the local
network only where possible. This will enable computers on the
same subnet to connect to the program on the machine, but drops
traffic originating from a remote network
■
20
Advanced Tab: Enables you to configure the following
functions.
❏
Network Connection Settings: Select connection-specific
rules which apply per network interface.
❏
Security Logging: Create a log file for troubleshooting.
❏
ICMP: With Global Internet Control Message Protocol
(ICMP) the computers on a network can share error and
status information.
❏
Default Settings: Restore Windows Firewall to a default
configuration.
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Gathering configuration information
To examine the current policy configuration for Windows Firewall
you can use the following command: netsh firewall show
configuration.
Troubleshooting applications
Modifying an application to work with a stateful filtering firewall is
the ideal way to resolve issues. This is not always possible, so the
firewall provides an interface for configuring exceptions for ports and
applications.
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21
Failure symptoms
Failures related to the default configuration will manifest in two
ways:
■
Client applications may fail to receive data from a server.
Examples include an FTP client, multimedia streaming software,
and new mail notifications in some email applications.
■
Server applications running on the Windows XP computer may
not respond to client requests. Examples include a Web server
such as Internet Information Services (IIS), Remote Desktop, and
File Sharing.
in network applications are not limited to firewall issues.
✎ Failures
RPC or DCOM security changes can cause failures. It is important to
note whether the failure is accompanied by a Windows Firewall
Security Alert indicating that an application is being blocked.
Resolution
With either of the failures mentioned above, you can add exceptions
to the configuration for Windows Firewall. Exceptions configure the
firewall to permit specific inbound connections to the computer.
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recommends adding a program instead of adding a port. Adding a
✎ HP
program is easier and safer than adding a port because you do not
have to know which port numbers to use, and the port is only open
when the program is waiting to receive a connection. Only the
specified application can use the port, whereas opening a port allows
any application to use it.
Adding a program
The recommended configuration involves adding a program to the
exception list. This solution provides the easiest configuration, as
well as enables the firewall to open ranges of ports that can change
each time the program runs.
To add a program exception:
1. Open Windows Firewall and click the Exceptions tab.
2. If the program is in the list, click to enable the setting. If the
program is not in the list, click Add Program to display the Add
a Program dialog box.
3. Click Browse to choose the program you wish to add as an
exception, and then click OK.
4. Click Change Scope to view or set the scope for the program,
and then click OK.
5. Click OK to close the Add a Program dialog box.
6. Click the check box to enable the program. By default, the
program is not enabled in the list.
Adding a port
If adding the program to the exception list does not resolve the
application issue, you can add ports manually. You must first identify
the ports used by the application. The most reliable method for
determining port usage is consulting with the application vendor.
If the port number(s) for the process are less than 1024, it is likely that
the port numbers will not change. If the port numbers used greater
than 1024, the application may be using a range of ports, so opening
individual ports may not resolve the issue reliably.
Once you have the port number and protocol, add an exception for
that port.
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23
To add a port exception:
1. Open Windows Firewall and click the Exceptions tab.
2. Click Add Port to display the Add a Port dialog box.
a. Enter the Port Number.
b. Choose TCP or UDP protocol.
c. Give the port exception a descriptive name in the Name field.
3. Click Change Scope to view or set the scope for the port
exception, and then click OK.
4. Click OK to close the Add a Port dialog box.
5. Click to enable the port.
Additional resources
Refer to the following resources for additional Microsoft Windows
Service Pack 2 and Microsoft Windows Firewall information:
■
TechNet Windows XP Professional Web site
■
Manually Configuring Windows Firewall in Windows XP Service
Pack 2
http://www.microsoft.com/technet/prodtechnol/winxppro/default
.mspx
http://www.microsoft.com/technet/community/columns/cableguy
/cg0204.mspx
■
Using the Windows Firewall INF File in Microsoft Windows XP
Service Pack 2
http://www.microsoft.com/downloads/details.aspx?FamilyID=cb
307a1d-2f97-4e63-a581-bf25685b4c43&displaylang=en
■
Deploying Windows Firewall Settings for Microsoft®
Windows® XP with Service Pack 2
http://www.microsoft.com/downloads/details.aspx?familyid=445
4e0e1-61fa-447a-bdcd-499f73a637d1&displaylang=en
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Microsoft Internet Explorer
Service Pack 2 made Microsoft Internet Explorer much more secure.
Internet Explorer has more control over the execution of all content,
including a built-in facility to block unwanted pop-up windows and
manage the viewing of desired pop-up windows. Furthermore,
Internet Explorer now keeps scripts from moving or resizing windows
and status bars to hide them from view or obscure other windows.
Windows Messenger
Windows XPe Service Pack 2 added a block unsafe file transfers
feature to Windows Messenger.
For a list of files generally considered unsafe, see “Information About
the Unsafe File List in Internet Explorer 6” on the Microsoft Web site
at: http://go.microsoft.com/fwlink/?LinkId=25999
Windows Media Player 9
Version 9 of the Windows Media Player contains security,
performance, and functionality improvements. For more information
about improvements to Windows Media Player, refer to the Windows
Media Player home page at:
http://www.microsoft.com/windows/windowsmedia/player/9series/
default.aspx
Utilities and settings
This section describes some of the utilities and settings found on your
thin client.
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25
Enhanced Write Filter Manager
The Enhanced Write Filter Manager provides a secure environment
for thin-client computing by protecting the thin client from undesired
flash memory writes (the operating system and functional software
components reside in flash memory). The write filter also extends the
life of the thin client by preventing excessive flash write activity. It
gives the appearance of read-write access to the flash by employing a
cache to intercept all flash writes and returning success to the process
that requested the I/O.
The intercepted flash writes that are stored in cache are available as
long as the thin client remains active, but are lost when you reboot or
shut down the unit. To preserve the results of writes to the registry,
favorites, cookies, and so forth, you can transfer the contents of the
cache to the flash on demand using the Altiris Deployment Solution
software or manually using the Enhanced Write Filter Manager.
After you disable the write filter, all future writes during the current
boot session are written to the flash with no further caching until
reboot. You can also enable/disable the write filter using the
command line. Always enable the writer filter after you have made all
of your permanent changes.
The administrator should periodically check the status of the cache
and reboot the thin client if the cache is more than 80 percent full.
Ä
CAUTION: Never disable the write filter cache if it is more than
80 percent full.
avoid flash corruption when administering the thin client for
✎ Topermanent
changes, HP strongly recommends that you disable the
write filter cache before making permanent modifications to the
system. Remember to enable the writer filter after making all of your
changes.
The following section describes how you can manipute the write filter
through the command line.
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Enhanced Write Filter Manager command line control
Ä
CAUTION: Terminal Administrators should use Microsoft Windows NT
file security to prevent undesired usage of these commands.
Ä
CAUTION: When using the -commit command, all the temporary
contents are permanently written to the flash memory.
the Enhanced Write Filter Manager commands are executed
✎ Because
on the next boot, you must reboot the system for the command to take
effect.
Windows XPe includes the Enhanced Write Filter (EWF) console
application command line tool, Ewfmgr.exe, which you can use to
issue a set of commands to the EWF driver, report the status of each
protected volume overlay, and report the format of the overall EWF
configurations.
By including the EWF Manager console application component in
your configuration and building it into your image, you enable use of
Ewfmgr.exe and the corresponding commands.
To use the Enhanced Write Filter Manager using the command line,
select Start > Run > Open and access the system DOS prompt by
typing CMD in the Open field and clicking OK.
At the system prompt, enter ewfmgr c: and press Enter. Using the
ewfmgr <drive-letter> -[boot command] syntax, use the
following commands in the boot command variable of the
command line:
-all
Displays information about all protected volumes and performs a
command, such as disable, enable, and commit, on each volume, if
specified.
-commit
Commits all current level data in the overlay to the protected volume,
and resets the current overlay value to 1. You can combine -commit
with the -disable command to commit and then disable.
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27
-disable
Disables the overlay on the specified protected volume.
-enable
Enables the Enhanced Write Filter so that data written to the
protected media is cached in the overlays. The current overlay level
becomes 1 as soon as EWF is started, and a new overlay is created at
level 1.
-commitanddisable
Combination of the commit and disable commands. This command
commits data in the overlay upon shutdown and disables EWF after
the system reboots.
Enhanced Write Filter user interface
In addition to the DOS command-line tool, the Windows XP
Embedded image now includes an Enhanced Write Filter (EWF)
GUI. You can access the EWF GUI through the Control Panel or the
Administrative Tools option for the administrator.
To access the EWF GUI:
1. Log in as an administrator
2. Select Start > Control Panel > Other Control Panel Options or
Start > Control Panel > Performance and Maintenance >
Administrative Tools.
3. Click the EWF Manager icon.
4. Use the EWF GUI to Select Write Filter options.
The EWF GUI includes the following buttons:
Enable EWF
This button is the same as executing ewfmgr.exe c: -Enable from
the DOS prompt.
Disable EWF
This button is the same as executing ewfmgr.exe c: -Disable from
the DOS prompt.
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Overlay configuration
This button displays the Overlay information and is a combination of
the information supplied when executing ewfmgr.exe c:
-Description and ewfmgr.exe c: -Gauge from the DOS prompt.
Clear boot command
This button is the same as executing ewfmgr.exe c: -NoCmd from
the DOS prompt.
Commit data to volume
This button is the same as executing ewfmgr.exe c: -Commit from
the DOS prompt.
Enhanced Write Filter status tool
Windows XPe Image Refresh 5.1.033 includes the EWF status
service, which creates an icon in the System Tray that shows the
status of EWF. The EWF Status icon appears as a:
■
red lock when disabled
■
green lock when enabled
■
yellow lock when the state is set to change on next boot
the event of a corrupted EWF state, you must re-flash the thin
✎ Inclient
with the standard shipping image provided on the Web. For
additional information, see the "HP Compaq Thin Client Imaging
Tool" white paper located at:
http://h200005.www2.hp.com/bc/docs/support/SupportManual/c
00485307/c00485307.pdf
If you are logged on as Administrator, you can change the status of
EWF by right-clicking the icon and selecting the desired EWF state.
EWF Manager console utility (ewfmgr.exe) and the EWF status
✎ Since
service execute separate code, status changes by ewfmgr.exe are not
automatically reflected by the EWF status icon.
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29
If you modify the EWF using the command line, you must right-click
the icon (you can then click anywhere on the screen to close the
context menu) to refresh the status icon display. The status icon
display is refreshed automatically when you make modifications
through the EWF Control Panel applet. The EWF applet always
reflects the current status.
Local drives
The following sections describe the local drives located on the thin
client.
Drive Z
Drive Z is the onboard volatile memory (Ms-ramdrive) on the logic
board of the thin client. Because drive Z is volatile memory, HP
recommends that you do not use this drive to save data that you want
to retain. For Ramdisk configuration instructions, see “HP
RAMDisk” on page 11. For information about using the Z drive for
roaming profiles, see “Roaming profiles” on page 31.
Drive C and Flash
Drive C is in the onboard non-volatile flash memory. HP recommends
that you do not write to drive C, as writing to drive C reduces the free
space on the flash.
Ä
CAUTION: If the available free space on the flash memory is reduced to
below 3 MB, the thin client becomes unstable.
The Enhanced Write Filter (if enabled) protects the flash from
damage and presents an error message if the cache is overwritten.
Items that are written to the write filter cache (or directly to the flash,
if the write filter is disabled) during normal operation include
Favorites, created connections, and deleted or edited connections.
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Saving files
Ä
CAUTION: The thin client uses an embedded operating system with a
fixed amount of flash memory. HP recommends that you save files that you
want to retain on a server rather than on your thin client. Be careful
of application settings that write to the C drive, which resides in flash
memory (in particular, many applications by default write cache files
to the C drive on the local system). If you must write to a local drive,
change the application settings to use the Z drive. To minimize writing to
the C drive, you should update configuration settings as described in
“User log accounts” on page 32.
Mapping network drives
You can map network drives if you log on as either Administrator or
User.
To keep the mappings after the thin client is rebooted:
1. Disable the write filter cache during the current boot session or
issue the -commit command.
2. Select the Reconnect at Logon check box.
Because a user logon cannot disable the write filter cache, you can
retain the mappings by logging off the user (do not shut down or
restart) and logging back on as Administrator, and then disabling the
write filter.
You can also assign the remote home directory by using a user
manager utility or by other means known to administrators.
Roaming profiles
Write roaming profiles to the C drive. The profiles need to be limited
in size and will not be retained when the thin client is rebooted.
roaming profiles to work and be downloaded, there must be
✎ For
sufficient flash space available. In some cases it may be necessary to
remove software components to free up space for roaming profiles.
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31
User log accounts
This section describes how to create a new user account and user
profile.
Creating a new user account
Ä
CAUTION: Make sure to disable the write filter cache during the boot
session in which a new account is created. Remember to enable the write
filter after all of your permanent changes have been saved to flash.
You must log on as Administrator to create user accounts locally or
remotely. Due to local flash/disk space constraints, you should keep
the number of additional users to a minimum.
Use the User Manager utility to create new user accounts. To access
this utility, click Control Panel > Performance and Maintenance >
Administrative Tools.
User profiles
A new user profile is automatically configured from a template based
on the default user or administrator access settings in the registry,
browser profiles, and ICA and RDP initial settings. If the default user
or administrator profile settings are changed from those set at the
factory, the changed settings are automatically applied to the new user
profile.
For the new user to match the characteristics of the default user, the
administrator must create the user in the user group, and add the new
user to the Administrator group. The default user is in both groups;
otherwise the new user will not be able to add a local printer. The
user’s actions are still limited while the user is in the Administrator
group.
To create the user:
Ä
32
CAUTION: Because of the limited size of flash memory, HP strongly
recommends that you configure other applications available to the new
and existing users to prevent writing to the local file system. For the same
reason, HP also recommends that you exercise extreme care when
changing configuration settings of the factory-installed applications.
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Quick Reference Guide
1. Log in as Administrator.
2. Open the Administrative Tools window by clicking Start >
Control Panel > Performance and Maintenance >
Administrative Tools.
3. Double-click User Manager to open the Local Users and Groups
window.
4. Double-click the Users folder to view the contents in the
right pane.
5. Click Action in the menu bar, and then select New User. This
opens the New User dialog box.
6. Type in the user name and password, then and select the attributes
you want.
7. Click Create, and then click the Close command button.
8. In the Local Users and Groups window, select (highlight) the
Users folder in the left pane.
9. In the right pane, double-click the name of the user just created.
This opens the [user name] Properties tabbed dialog box.
10. Open the Member Of tab dialog.
11. Click Add. This opens the Select Groups dialog box.
12. Type Administrators in the Enter the Object Names to Select
field. This enables the Check Names command button.
13. Click Check Names, and then click OK.
The newly created user is now a member of both the administrators
and users groups and should match the privileges of the default user
account.
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33
Remote Administration and firmware upgrades
This section highlights and discusses the Remote Administration
capabilities and firmware upgrade methods applicable to your thin
client.
Altiris Deployment Solution software
The Altiris Deployment Solution software is a full-featured remote
administration tool set. It accesses the thin client through the Altiris
remote Agent and PXE server utilities installed on the thin client.
Altiris allows you to perform the thin client administration functions
(including firmware upgrades) without requiring an administrator to
visit the individual thin client sites.
For specific information on using Altiris, consult the Altiris help
documentation.
Add-on modules
If you want to install an add-on module, you must use the Altiris
Deployment Solution for administering the thin client. Disable/enable
the write filter as needed to save the changes.
Ä
CAUTION: If the available free space on the flash memory is reduced to
below 3 MB, the thin client becomes unstable.
add-on modules to work and be downloaded, there must be
✎ For
sufficient flash space available. In some cases it may be necessary to
remove software components to free up space for add-on modules.
Firmware upgrades
The Intel Preboot Execution Environment (PXE) is a protocol that
defines interaction between TCP/IP, DHCP and TFTP to enable a
client to download a preboot environment from a server. PXE allows a
client to boot from a server on a network prior to booting the
embedded operating system or the operating system from the local
flash module. PXE allows a network administrator to remotely wake
up a thin client and perform various management tasks, including
loading the operating system and other software onto the thin client
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from a server over the network. The PXE client is installed on the thin
client and the PXE server component is part of the Altiris
Deployment Solution suite.
ICA auto update does not function for the ICA client installed
✎ Citrix
on the thin client; updates are implemented through the standard
firmware upgrade process.
HP Compaq Thin Client Imaging Tool
The HP Compaq Thin Client Imaging Tool is part of the Softpaq
deliverable that contains the original factory image for the HP
Compaq t5000 thin client. You can use this utility to restore the
original factory image to your thin client.
This utility allows you to perform the following options:
■
Generate and ISO image to use with CD creation software to
create a bootable CD for deployment using a USB CD-ROM
drive.
■
Create a bootable flash image on a USB flash device (such as on a
disk on key).
■
Unbundle the image to a directory for use in a custom
deployment scenario or PXE image.
For additional information about this utility and its uses, visit the HP
Web site at:
http://h200005.www2.hp.com/bc/docs/support/SupportManual/c
00485307/c00485307.pdf
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35
Index
A
adding printers 14
Administrative Tools 12
Administrator
desktop 8
logon access 5
Altiris Client Agent 6
Altiris Deployment Solution 3, 34
audio 15
C
Citrix ICA 2
Citrix Program Neighborhood 6, 10
configuring
Microsoft Windows Firewall 17, 21
Control Panel
extended selections 11
corrupted Enhanced Writer Filter 29
creating new user account 32
D
desktop
Administrator 8
user 7
drive C 30
drive Z 30
E
Enhanced Write Filter Manager 6, 26
clear boot command 29
command line control 27
disabling 28
Quick Reference Guide
enabling 28
overlay configuration 29
status tool 29
user interface 28
Enhanced Writer Filter manager 9
extended selections
Control Panel 11
F
firewall
Microsoft Windows 17
Sygate 16
Flash 30
H
HP Compaq Thin Client Imaging Tool 35
HP RAMDisk 11
HP Sygate Security Agent 16
I
image updates 1
Internet Explorer 11, 25
L
language options 12
logging on
Administrator 5
automatic 4
manual 4
M
Macromedia Flash Player 6
manufacturer print drivers 15
www.hp.com
Index-1
Index
mapping network drives 31
Microsoft Internet Explorer 25
Microsoft RDP 2
Microsoft Remote Desktop Connection 7, 11
Microsoft Terminal Services 2
Microsoft Windows Firewall 17
adding a port 23
adding a program 23
additional information 24
configuring 17
failure symptoms 22
issue resolution 22
on-by-default 17
troubleshooting 21
Microsoft Windows Service Pack 2 16
additional information 24
N
network drives 31
network protection 16
O
on-by-default 17
P
password rules 5
peripherals 13
power management 10
pre-installed utilities 5
print driver
manufacturer 15
text-only 14
printers 14
session services 1
shutting down 9
support service 3
Sygate Firewall 16
Sygate Security Agent 16
system time 10
T
TeemNT 11
Telnet protocol 2
terminal emulation support 2
Terminal Services Client Access Licenses 2
text-only printer driver 14
time 10
troubleshooting Microsoft Windows Firewall
21
TSCAL 2
U
USB to serial converter cable 13
user
creating new account 32
desktop 7
profiles 32
User Manager 12
user profiles 32
utilities and settings 25
W
Windows Media Player 9 25
Windows Messenger 25
Windows XPe
extended features 3
R
regional and language options 12
roaming profiles 31
S
saving files 31
services 12
Index-2
www.hp.com
Quick Reference Guide
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